Document:

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                                                                   EXHIBIT 10.11

                                 WORKSCAPE, INC.

                              AMENDED AND RESTATED
                             STOCKHOLDERS AGREEMENT

         THIS AMENDED AND RESTATED STOCKHOLDERS AGREEMENT, dated as of December
17, 1999, among Warburg, Pincus Equity Partners, L.P., a Delaware limited
partnership ("WPEP") and certain partnerships affiliated with WPEP whose names
appear on Schedule I hereto (collectively "Warburg"); ABS Capital Partners III,
L.P., a Delaware limited partnership ("ABS"); the individuals whose names and
addresses appear from time to time on Schedule II hereto (the "Other
Investors"); and Workscape, Inc., a Delaware corporation (the "Company"), amends
and restates that certain Stockholders Agreement dated as of February 2, 1999,
as amended as of July 15, 1999. Warburg, ABS and the Other Investors are
hereinafter collectively referred to as the "Investors."

                                    RECITALS

         WHEREAS, certain of the Other Investors own shares of Series A
Convertible Preferred Stock, par value $0.01 per share of the Company (the
"Series A Preferred Stock"); and

         WHEREAS, Warburg and certain of the Other Investors, pursuant to the
terms of an Agreement and Plan of Recapitalization and Sale dated February 2,
1999, as amended, with the Company (the "First Purchase Agreement"), purchased
shares of the Series A Preferred Stock; and

         WHEREAS, Warburg, pursuant to the terms of a Securities Purchase
Agreement dated July 15, 1999 with the Company (the "Second Purchase
Agreement"), purchased shares of Series B Convertible Preferred Stock of the
Company, par value $0.01 per share ("Series B Preferred Stock"), Series C
Preferred Stock, par value $0.01 per share ("Series C Preferred Stock"), and
warrants to purchase Class A Common Stock (as defined herein) of the Company
(the "Warrants"); and

         WHEREAS, certain of the Other Investors have, pursuant to the terms of
certain subscription agreements (collectively, the "Subscription Agreements"),
purchased shares of the Series A Preferred Stock, Series B Preferred Stock and
Class A Common Stock, par value $0.01 per share, of the Company ("Class A Common
Stock"), and warrants to purchase shares of Class B Common Stock, par value
$0.01 per share, of the Company ("Class B Common Stock", and together with the
Class A Common Stock, the "Common Stock"); and

         WHEREAS, ABS and Warburg, pursuant to the terms of a Stock Purchase
Agreement dated as of December 17, 1999 with the Company (the "Series D Purchase
Agreement"), have agreed to purchase shares of Series D Convertible Preferred
Stock of the Company, par value $0.01 per share ("Series D Preferred Stock", and
together with the Series A Preferred Stock, Series B Preferred Stock and Series
C Preferred Stock, the "Preferred Stock"); and

         WHEREAS, the Investors and the Company desire to promote their mutual
interests by agreeing to certain matters relating to the operations of the
Company and the disposition and

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voting of the Common Stock and the Preferred Stock. The Common Stock (including
all shares of Class A Common Stock issuable upon exercise of the Warrants) and
the Preferred Stock are referred to collectively herein as the "Shares".

         NOW, THEREFORE, in consideration of the mutual covenants and agreements
herein contained, the parties hereto hereby agree as follows:

         1. COVENANTS OF THE PARTIES

         (a) Legends. The certificates evidencing the Shares acquired by the
Investors will bear a legend reflecting the restrictions on the transfer of such
securities contained in this Agreement in substantially the following form:

                  "The Securities evidenced hereby are subject to the terms of
                  that certain Amended and Restated Stockholders Agreement,
                  dated as of December 17, 1999, by and among the Company and
                  certain investors identified therein, including certain
                  restrictions on transfer. A copy of this Agreement has been
                  filed with the Secretary of the Company and is available upon
                  request."

         (b) Additional Investors. The parties hereto acknowledge that certain
employees of the Company may become stockholders of the Company after the date
hereof. As a condition to the issuance of shares of capital stock of the Company
to them, the Company shall require such employees to execute and deliver an
agreement containing restrictions substantially similar to those set forth in
Sections 3(a), (b) and (d) hereof.

         2.  BOARD OF DIRECTORS

                  (a) Election of Directors.

                           (i) From and after the date hereof, the Investors and
         the Company shall take all action within their respective power,
         including but not limited to, the voting of all shares of capital stock
         of the Company owned by them, required to cause the Board of Directors
         of the Company (the "Board") to consist of five (5) members or such
         other number as the Board may from time to time establish, to maintain
         the quorum requirements for actions of the Board at a majority of the
         entire number of directors, to maintain the voting requirements for
         actions of the Board at a majority of directors present at a meeting at
         which there is a quorum (except in respect of such matters as this
         Agreement, the Amended and Restated Certificate of Incorporation or the
         Bylaws of the Company may impose a greater requirement), and at all
         times throughout the term of this Agreement to include (A) as long as
         Warburg owns (beneficially within the meaning of Rule 13d-3 under the
         Exchange Act) at least fifteen percent (15%) of the shares of Common
         Stock (on a fully converted basis), two representatives designated by
         Warburg (each, a "Warburg Director"), (B) as long as ABS owns
         (beneficially within the meaning of Rule 13d-3 under the Exchange Act)
         at least fifty percent (50%) of the shares of Series D Preferred Stock
         (or shares of Class A Common Stock into which such shares have been

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         converted) purchased by it under the Series D Purchase Agreement, one
         representative designated by ABS (the "ABS Director"), and (C) James G.
         Carlson and Timothy T. Clifford, each of whom shall be entitled to be a
         member of the Board for so long as he is serving as an executive
         officer of the Company (the "Voting Agreement"). For as long as Warburg
         and ABS are entitled to designate directors under this Section 2(a),
         the Investors agree that the Warburg Directors and the ABS Director
         shall be three of the Preferred Stock Directors (as defined in the
         Company's Amended and Restated Certificate of Incorporation).
         Notwithstanding anything to the contrary, as of February 2, 2004,
         Messrs. Phillips and Percia shall no longer be subject to the Voting
         Agreement.

                           (ii) From the date on which the Company completes an
         underwritten public offering for shares of Common Stock (the "Initial
         Public Offering") pursuant to a registration under the Securities Act
         of 1933, as amended (the "Securities Act"), and for as long as Warburg
         owns beneficially (within the meaning of Rule 13d-3 under the Exchange
         Act) at least twenty percent (20%) of the Common Stock, the Company
         will nominate and use its best efforts to have two individuals
         designated by Warburg elected to the Board. From the date on which the
         Company completes its Initial Public Offering and for as long as
         Warburg owns beneficially and of record at least ten percent (10%) of
         the outstanding shares of Common Stock, the Company will nominate and
         use its best efforts to have one individual designated by Warburg
         elected to the Board.

                  (b) Replacement Directors. In the event that any Warburg
Director or the ABS Director (a "Withdrawing Director") designated in the manner
set forth in Section 2(a) hereof is unable to serve, or once having commenced to
serve, is removed or withdraws from the Board, such Withdrawing Director's
replacement (the "Substitute Director") will be designated by Warburg or ABS, as
applicable. The Investors and the Company agree to take all action within their
respective power, including, but not limited to, the voting of capital stock of
the Company owned by them (i) to cause the election of such Substitute Director
promptly following his or her nomination pursuant to this Section 2(b) or (ii)
upon the written request of Warburg or ABS, as applicable, to remove, with or
without cause, any Warburg Director or the ABS Director, as the case may be.

                  (c) Observation Rights. In addition to the agreements of the
Investors and the Company set forth above, the Company and each Investor hereby
agree that for so long as ABS is a party to this Agreement and this Agreement is
in effect, ABS shall have the right to have one observer attend each Board
meeting in addition to any directors it has designated in accordance with
Section 2(a). Such observer shall not be entitled to vote on any matter
presented to the Board, and, except as otherwise requested by the Board, shall
not actively participate in Board meetings.

                  (d) Board Committees. The Company and each Investor further
agree to take, or to cause the Board of Directors to take, all such actions
necessary to cause the ABS Director to be nominated to each committee of the
Board, whether now in existence or created after the date hereof, unless such
nomination would be contrary to applicable law.

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         3. TRANSFER OF STOCK

                  (a) Resale of Securities. No Other Investor shall Transfer any
Shares other than in accordance with the provisions of this Section 3. Any
Transfer or purported Transfer made in violation of this Section 3 shall be null
and void and of no effect.

                  (b) Rights of First Refusal.

                           (i) No Other Investor shall Transfer any of the
         Shares owned by him (except to members of such Other Investor's family,
         heirs, executors or legal representatives or trusts for the benefit of
         such Other Investor or such Other Investor's family, provided in each
         instance that such transferee agrees to be bound by the provisions of
         this Agreement as if such transferee were an original signatory hereto)
         unless the Other Investor desiring to make the Transfer (hereinafter
         referred to as the "Transferor") shall have first made the offers to
         sell all of the Shares then proposed to be transferred by the
         Transferor (the "Subject Shares") to the Company and then to the
         Investors holding Preferred Stock (the "Preferred Holders") as
         contemplated by this Section 3(b), and such offers shall not have been
         accepted.

                           (ii) Offer by Transferor. Copies of the Transferor's
         offer shall be given to the Company and the Preferred Holders and shall
         consist of an offer to sell to the Company or, failing its election to
         purchase all of the Subject Shares, then to the Preferred Holders, all
         of the Subject Shares pursuant to a bona fide offer of a third party,
         to which copies shall be attached a statement of intention to Transfer
         to such third party, the name and address of the prospective third
         party transferee, the number of Subject Shares involved in the proposed
         Transfer, and the terms of such Transfer.

                           (iii) Acceptance of Offer.

                           (A) Within twenty (20) days after the receipt of the
                  offer described in Section 3(b)(ii), the Company may, at its
                  option, elect to purchase some or all of the Subject Shares.
                  The Company shall exercise such option by giving notice
                  thereof to the Transferor and to the Preferred Holders within
                  twenty (20) days after receipt of such notice.

                           (B) If the Company does not elect to purchase all of
                  the Subject Shares within such 20-day period, one or more
                  Preferred Holders may purchase all, but not less than all, of
                  the remaining Subject Shares by giving notice thereof to the
                  Transferor and to the Company within twenty (20) days after
                  receipt of notice from the Transferor in accordance with
                  Section 3(b) to the effect that the Company did not exercise
                  its option to purchase all of the Subject Shares. Each
                  Preferred Holder who has complied with the notice provisions
                  hereof shall be entitled to purchase a pro rata portion of the
                  remaining Subject Shares equal to the number of remaining
                  Subject Shares multiplied by a fraction, the numerator of
                  which shall be the number of Shares owned by such Preferred
                  Holder and the denominator of which shall be the aggregate
                  number of Shares owned by the

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                  Preferred Holders electing to purchase the remaining Subject
                  Shares. Each Preferred Holder shall have the right of
                  over-subscription such that if any Preferred Holder having a
                  similar right of first refusal fails to exercise such right to
                  purchase its pro rata portion of the remaining Subject Shares,
                  the Transferor shall promptly notify the other Preferred
                  Holders and the other Preferred Holders may purchase the
                  non-purchasing Preferred Holder's portion on a pro rata basis,
                  within five business days of the date of this subsequent
                  notice by the Transferor.

                           (C) In either event, the notice required to be given
                  by the purchasing party or parties (the "Purchaser") shall
                  specify a date for the closing of the purchase which shall not
                  be more than thirty (30) days after the date of the giving of
                  such notice.

                           (iv) Purchase Price. The purchase price per share for
         the Subject Shares shall be the price per share offered to be paid by
         the prospective Transferee described in the offer, which price shall be
         paid in cash or, if so provided in the offer of the prospective
         transferee, cash plus deferred payments of cash in the same
         proportions, and with the same terms of deferred payment as therein set
         forth.

                           (v) Consideration Other Than Cash. If the offer of
         Subject Shares under this Section 3(b) is for consideration other than
         cash or cash plus deferred payments of cash, the Purchaser shall pay
         the cash equivalent of such other consideration. If the Transferor and
         the Purchaser cannot agree on the amount of such cash equivalent within
         ten (10) days after the beginning of the 20-day period under Section
         3(b)(iii)(A), any of such parties may, by three (3) days' written
         notice to the other, initiate appraisal proceedings under Section
         3(b)(vi) for determination of the cash equivalent. The Purchaser may
         give written notice to the Transferor revoking an election to purchase
         all, but not less than all, of the Subject Shares within ten (10) days
         after determination of the appraised value, if it chooses not to
         purchase the Subject Shares.

                           (vi) Appraisal Procedure. If any party shall initiate
         an appraisal procedure to determine the amount of the cash equivalent
         of any consideration for Subject Shares under Section 3(b)(v), then the
         Transferor, on the one hand, and the Purchaser, on the other hand,
         shall each promptly appoint as an appraiser an individual who shall be
         a member of a nationally-recognized investment banking firm. Each
         appraiser shall, within thirty (30) days of appointment, separately,
         investigate the value of the consideration for the Subject Shares as of
         the proposed transfer date and shall submit a notice of an appraisal of
         that value to each party. Each appraiser shall be instructed to
         determine such value without regard to income tax consequences to the
         Transferor as a result of receiving cash rather than other
         consideration. If the appraised values of such consideration (the
         "Earlier Appraisals") vary by less than ten percent (10%), the average
         of the two appraisals on a per share basis shall be controlling as the
         amount of the cash equivalent. If the appraised values vary by more
         than ten percent (10%), the appraisers, within ten (10) days of the
         submission of the last appraisal, shall appoint a third appraiser who
         shall be member of a nationally recognized investment banking firm. The
         third

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         appraiser shall, within thirty (30) days of his appointment, appraise
         the value of the consideration for the Subject Shares (without regard
         to the income tax consequences to the Transferor as a result of
         receiving cash rather than other consideration) as of the proposed
         transfer date and submit notice of his appraisal to each party. The
         value determined by the third appraiser shall be controlling as the
         amount of the cash equivalent unless the value is greater than the two
         Earlier Appraisals, in which case the higher of the two Earlier
         Appraisals will control, and unless that value is lower than the two
         Earlier Appraisals, in which case the lower of the two Earlier
         Appraisals will control. If any party fails to appoint an appraiser or
         if one of the two initial appraisers fails after appointment to submit
         his appraisal within the required period, the appraisal submitted by
         the remaining appraiser shall be controlling. The Transferor and the
         Purchaser shall each bear the cost of its respective appointed
         appraiser. The cost of the third appraisal shall be shared one-half by
         the Transferor and one-half by the Purchaser.

                           (vii) Closing of Purchase. The Closing of the
         purchase shall take place at the office of the Company or such other
         location as shall be mutually agreeable and the purchase price, to the
         extent comprised of cash, shall be paid at the closing, and cash
         equivalents and documents evidencing any deferred payments of cash
         permitted pursuant to Section 3(b)(iv) above shall be delivered at the
         closing. At the closing, the Transferor shall deliver to the Purchaser
         the certificates evidencing the Subject Shares to be conveyed, duly
         endorsed and in negotiable form with all the requisite documentary
         stamps affixed thereto.

                           (viii) Release from Restriction; Termination of
         Rights. If the offer to sell is not accepted by the Company, the
         Preferred Holders or a combination thereof, the Transferor may make a
         bona fide Transfer to the prospective transferee named in the statement
         attached to the offer in accordance with the agreed upon terms of such
         Transfer, provided that (A) such Transfer shall be made only in strict
         accordance with the terms therein stated and (B) the transferee agrees,
         in writing, to be bound by the provisions of this Agreement. If the
         Transferor shall fail to make such Transfer within sixty (60) days
         following the expiration of the time provided above for the election by
         the Preferred Holders or, if the Purchaser revokes an election to
         purchase the Subject Shares pursuant to Section 3(b)(v), within sixty
         (60) days of the date of such notice of revocation, such Subject Shares
         shall again become subject to all the restrictions of this Section 3.

                           (ix) Limitations. The provisions of this Section 3(b)
         shall not apply to (A) sales by Tag-Along Investors (as defined below)
         pursuant to Section 3(c) hereof or (B) sales by Investors pursuant to
         Section 3(d) hereof.

                  (c) Tag-Along Rights.

                           (i) If any Investor (a "Selling Holder") intends to
         Transfer (other than to any of its Affiliates or to the Company) Shares
         representing at least three percent (3%) of the fully-diluted equity of
         the Company, the Selling Holder shall notify the remaining

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         Investors (the "Tag-Along Investors"), in writing, of such proposed
         Transfer and its terms and conditions. Within ten (10) business days of
         the date of such notice, each other Tag-Along Investor shall notify the
         Selling Holder if it elects to participate in such Transfer. Any
         Tag-Along Investor that fails to notify the Selling Holder within such
         ten (10) business day period shall be deemed to have waived its rights
         hereunder. Each Tag-Along Investor that so notifies the Selling Holder
         shall have the right to sell, at the same price and on the same terms
         and conditions as the Selling Holder, an amount of Shares equal to the
         Shares the third party actually proposes to purchase multiplied by a
         fraction, the numerator of which shall be the number of Shares issued
         and owned by such Tag-Along Investor and the denominator of which shall
         be the aggregate number of Shares issued and owned by the Selling
         Holder and each Tag-Along Investor exercising its rights under this
         Section 3(c) (assuming, in the case of sales of Common Stock, full
         conversion of all shares of Preferred Stock held by the Selling Holder
         and each Tag-Along Investor exercising its rights under this Section
         3(c)). Notwithstanding the foregoing, if the Selling Holder is selling
         only shares of Preferred Stock, holders of Common Stock shall not have
         the right to sell shares of Common Stock pursuant to this Section 3(c).

                           (ii) Notwithstanding anything contained in this
         Section 3(c), if all or a portion of the purchase price consists of
         securities and the sale of such securities to the Tag-Along Investors
         would require either a registration under the Securities Act or the
         preparation of a disclosure document pursuant to Regulation D under the
         Securities Act (or any successor regulation) or a similar provision of
         any state securities law, then, at the option of the Selling Holder,
         any one or more of the Tag-Along Investors may receive, in lieu of such
         securities, the fair market value of such securities in cash, as
         determined in good faith by the Board.

                  (d) Drag-Along Right.

                           (i) If at any time and from time to time after the
         date of this Agreement, any Investors that together hold at least 80%
         of the Shares (the "Controlling Holders") wish to Transfer in a bona
         fide arms' length sale all of their Shares to any Person or Persons who
         are not Affiliates of the Controlling Holders (for purposes of this
         Section 3(d), the "Proposed Transferee"), the Controlling Holders shall
         have the right (for purposes of Section 3(d), the "Drag-Along Right")
         to require each Investor to sell to the Proposed Transferee all of his
         or its Shares (including any warrants or options to acquire Shares) for
         the same per share consideration as proposed to be received by the
         Controlling Holders (less, in the case of options or warrants, the
         exercise price for such options or warrants) then held by such
         Investor. Each Investor agrees to take all steps necessary to enable
         him or it to comply with the provisions of this Section 3(d) to
         facilitate the Controlling Holders' exercise of a Drag-Along Right.

                           (ii) To exercise a Drag-Along Right, the Controlling
         Holders shall give each Investor a written notice (for purposes of this
         Section 3(d), a "Drag-Along Notice") containing (1) the name and
         address of the Proposed Transferee and (2) the proposed

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         purchase price, terms of payment and other material terms and
         conditions of the Proposed Transferee's offer. Each Investor shall
         thereafter be obligated to sell his or its Shares (including any
         warrants or options held by such Investor), provided that the sale to
         the Proposed Transferee is consummated within ninety (90) days of
         delivery of the Drag- Along Notice. If the sale is not consummated
         within such 90-day period, then each Investor shall no longer be
         obligated to sell such Investor's Shares pursuant to that specific
         Drag-Along Right but shall remain subject to the provisions of this
         Section 3(d).

                           (iii) Notwithstanding anything contained in this
         Section 3(d), if all or a portion of the purchase price consists of
         securities and the sale of such securities to the Investors would
         require either a registration under the Securities Act or the
         preparation of a disclosure document pursuant to Regulation D under the
         Securities Act (or any successor regulation) or a similar provision of
         any state securities law, then, at the option of the Controlling
         Holders, the Investors may receive, in lieu of such securities, the
         fair market value of such securities in cash, as determined in good
         faith by the Board.

                           (iv) Satisfaction of Conditions. The obligations of
         the Investors pursuant to this Section 3(d) are subject to the
         satisfaction of the following conditions:

                                    (1) upon the consummation of the sale, all
                  of the holders of capital stock of the Company shall receive
                  the same proportion of the aggregate consideration from such
                  sale that such holder would have received if such aggregate
                  consideration had been distributed by the Company in complete
                  liquidation pursuant to the rights and preferences set forth
                  in the Certificate of Incorporation as in effect immediately
                  prior to such sale;

                                    (2) for purposes of determining the per
                  share consideration received by the Controlling Holders, the
                  aggregate consideration to be received pursuant to the
                  Proposed Transferee's offer shall be deemed to include (A) any
                  consideration received by an Investor or its affiliate for any
                  reason in a transaction arising from or contemplated by the
                  Proposed Transferee's offer, including, without limitation,
                  broker's and/or advisor's fees, transitional services and
                  other post-closing consulting agreements (other than
                  post-closing employment agreements in the ordinary course
                  consistent with past practice), and (B) any option, warrant or
                  other right to acquire and/or dispose of securities of the
                  successor to the Company resulting from the Proposed
                  Transferee's offer;

                                    (3) if any holders of shares of any class of
                  capital stock of the Company are given an option as to the
                  form and amount of consideration to be received, all holders
                  of shares of such class will be given the same option;

                                    (4) no Investor shall be obligated to make
                  any out-of-pocket expenditure prior to the consummation of the
                  sale (excluding modest expenditures for postage, copies, etc.)
                  and no Investor shall be obligated to pay more than its "pro
                  rata share" of reasonable expenses incurred in connection with
                  a

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                  consummated sale to the extent such expenses are incurred for
                  the benefit of all Investors and are not otherwise paid by the
                  Company or the acquiring party (costs incurred by or on behalf
                  of an Investor for its sole benefit will not be considered
                  costs of the transaction hereunder); and

                                    (5) no Investor shall be required to make
                  any representations or indemnities in connection with the
                  sale, other than (a) representations concerning each
                  Investor's valid ownership of its Shares, free of all liens
                  and encumbrances (other than those arising under applicable
                  federal and state securities laws), and each Investor's
                  authority, power and right to enter into and consummate such
                  sale without violating any other agreement and (b) indemnities
                  with respect to such representations by it, provided that such
                  Investor's liability for indemnity shall in no event exceed
                  the total purchase price received by such Investor for its
                  Shares.

                  (e) Subscription Right.

                           (i) If at any time after the date hereof, the Company
         proposes to issue equity securities of any kind (the term "equity
         securities" shall include for these purposes any warrants, options or
         other rights to acquire equity securities and debt securities
         convertible into equity securities) of the Company (other than the
         issuance of securities (A) upon conversion of the Preferred Stock
         pursuant to the Company's Certificate of Incorporation, (B) to the
         public in a firm commitment underwriting pursuant to a registration
         statement filed under the Securities Act, (C) pursuant to the
         acquisition of another Person by the Company by merger, purchase of
         substantially all of the assets or other form of reorganization, (D)
         pursuant to an employee stock option plan, stock bonus plan, stock
         purchase plan or other management equity program, (E) to vendors,
         lenders, customers and consultants to the Company, (F) in connection
         with the payment by the Company of Contingent Consideration (as defined
         in Section 2.2(a) of the First Purchase Agreement) or (G) upon exercise
         of the Warrants or warrants to purchase Class B Common Stock
         outstanding on the date hereof, then, as to each Investor who then
         holds in excess of five percent (5%) of the then outstanding shares of
         Common Stock (on an as converted basis), the Company shall:

                                    (1) give written notice setting forth in
                  reasonable detail (w) the designation and all of the terms and
                  provisions of the securities proposed to be issued (the
                  "Proposed Securities"), including, where applicable, the
                  voting powers, preferences and relative participating,
                  optional or other special rights, and the qualification,
                  limitations or restrictions thereof and interest rate and
                  maturity; (x) the price and other terms of the proposed sale
                  of such securities; (y) the amount of such securities proposed
                  to be issued; and (z) such other information as the Investors
                  may reasonably request in order to evaluate the proposed
                  issuance (it being agreed that Kenneth Phillips and Salvatore
                  Percia will be counted as one holder for purposes of said
                  requirements); and

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                                    (2) offer to issue to each such Investor a
                  portion of the Proposed Securities equal to a percentage
                  determined by dividing (x) the number of shares of Common
                  Stock held by such Investor and issuable to such Investor,
                  assuming conversion in full of any convertible securities then
                  held by such Investor, by (y) the total number of shares of
                  Common Stock then outstanding, including for purposes of this
                  calculation all shares of Common Stock issuable upon
                  conversion in full of any then outstanding convertible
                  securities.

                  Each Investor shall have 15 days from the date of receipt of
any such notice to notify the Company in writing that it intends to purchase all
or a portion of its pro rata share of the Proposed Securities and stating
therein the quantity of Proposed Securities to be purchased. If an Investor
elects to purchase a share of the Proposed Securities, it shall do so on the
same terms and conditions as the other purchasers thereof. If an Investor fails
to exercise the rights granted hereunder within the 15-day period, the Company
shall have 90 days to effect the sale of the Proposed Securities at a price and
on terms no more favorable, in the aggregate, to the purchasers thereof than
those offered to the Investors. If the sale is not effected within the 90- day
period, the Company shall not issue and sell the Proposed Securities without
first offering the Proposed Securities to the Investors in the manner provided
in this Section 3(e).

                  (f) Injunctive Relief. The Company and the Investors hereby
declare that it is impossible to measure in money the damages which will accrue
to the parties hereto by reason of the failure of any Investor to perform any of
its obligations as set forth in this Section 3. Therefore, the Company and the
Investors shall have the right to specific performance of such obligations, and
if any party hereto shall institute any action or proceeding to enforce the
provisions hereof, each of the Company and the Investors hereby waives the claim
or defense that the party instituting such action or proceeding has an adequate
remedy at law.

         4. TERMINATION.  This Agreement shall terminate:

                  (a) upon the closing of a Qualified Public Offering (as
defined in the Company's Amended and Restated Certificate of Incorporation),
provided, however, the provisions of Section 2(a)(ii) shall remain in full force
and effect following the closing of such Qualified Public Offering and shall
remain in effect at all times following the closing of the Initial Public
Offering;

                  (b) on the date on which Warburg, ABS and the beneficial
owners of a majority of the Shares (other than Warburg and ABS) shall have
agreed in writing to terminate this Agreement; or

                  (c) when neither Warburg nor ABS is a shareholder of the
Company.

         5. INTERPRETATION OF THIS AGREEMENT.

                  (a) Terms Defined. As used in this Agreement, the following
terms have the respective meaning set forth below:

                                       10

<PAGE>

         Affiliate:  shall mean any Person or entity, directly or indirectly
controlling, controlled by or under common control with such Person or entity.

         Exchange Act: shall mean the Securities Exchange Act of 1934, as
amended.

         Person: shall mean an individual, partnership, joint-stock company,
corporation, limited liability company, trust or unincorporated organization,
and a government or agency or political subdivision thereof.

         security or securities: shall have the meaning set forth in Section
2(1) of the Securities Act.

         Securities Act:  shall mean the Securities Act of 1933, as amended.

         Transfer: shall mean any sale, assignment, pledge, hypothecation, or
other disposition or encumbrance.

                  (b) Accounting Principles. Where the character or amount of
any asset or amount of any asset or liability or item of income or expense is
required to be determined or any consolidation or other accounting computation
is required to be made for the purposes of this Agreement, this shall be done in
accordance with U.S. generally accepted accounting principles at the time in
effect, to the extent applicable, except where such principles are inconsistent
with the requirements of this Agreement.

                  (c) Directly or Indirectly. Where any provision in this
Agreement refers to action to be taken by any Person, or which such Person is
prohibited from taking, such provision shall be applicable whether such action
is taken directly or indirectly by such Person.

                  (d) Governing Law. This Agreement shall be governed by and
construed in accordance with the laws of the State of Delaware applicable to
contracts made and to be performed entirely within such State.

                  (e) Section Headings. The headings of the sections and
subsections of this Agreement are inserted for convenience only and shall not be
deemed to constitute a part thereof.

         6.       MISCELLANEOUS.

                  (a) Notices.

                           (i) All communications under this Agreement shall be
         in writing and shall be delivered by hand or facsimile or mailed by
         overnight courier or by registered or certified mail, postage prepaid:

                           (A) if to any of the Other Investors, at the address
                  or facsimile number of such Other Investor shown on Schedule
                  II, or at such other address as the Other Investor may have
                  furnished the Company in writing;

                                       11

<PAGE>

                           (B)      if to Warburg, at 466 Lexington Avenue, New
                  York, New York 10017 (facsimile: (212) 878-9361), marked for
                  attention of Patrick T. Hackett, or at such other address as
                  Warburg may have furnished the Company in writing;

                           (C)      if to ABS, at One South Street, 25th Floor,
                  Baltimore, Maryland 21202 (facsimile: (410) 895-4380), marked
                  for attention of Timothy T. Weglicki, or at such other address
                  as ABS may have furnished the Company in writing;

                           (D) if to the Company, at 16 Tech Circle, Natick,
                  Massachusetts 01760 (facsimile (508) 653-1279), marked for
                  attention of President, or at such other address as it may
                  have furnished in writing to each of the Investors.

                           (ii) Any notice so addressed shall be deemed to be
         given if delivered by hand or facsimile, on the date of such delivery;
         if mailed by courier, on the first business day following the date of
         such mailing; and if mailed by registered or certified mail, on the
         third business day after the date of such mailing.

                  (b) Reproduction of Documents. This Agreement and all
documents relating thereto, including, without limitation, (i) consents, waivers
and modifications which may hereafter be executed, (ii) documents received by
each Investor pursuant hereto and (iii) financial statements, certificates and
other information previously or hereafter furnished to each Investor, may be
reproduced by each Investor by a photographic, photostatic, microfilm,
microcard, miniature photographic or other similar process and each Investor may
destroy any original document so reproduced. All parties hereto agree and
stipulate that any such reproduction shall be admissible in evidence as the
original itself in any judicial or administrative proceeding (whether or not the
original is in existence and whether or not such reproduction was made by each
Investor in the regular course of business) and that any enlargement, facsimile
or further reproduction of such reproduction shall likewise be admissible in
evidence.

                  (c) Successors and Assigns. This Agreement shall inure to the
benefit of and be binding upon the successors and assigns of each of the
parties.

                  (d) Entire Agreement; Amendment and Waiver. This Agreement and
the First Purchase Agreement, Second Purchase Agreement, Series D Purchase
Agreement and Subscription Agreements constitute the entire understanding of the
parties hereto relating to the subject matter hereof and supersede all prior
understandings among such parties. This Agreement may be amended, and the
observance of any term of this Agreement may be waived with (and only with) the
written consent of the Company, Warburg, ABS and the holders of a majority of
the Shares (measured on a fully converted, exchanged or exercised basis) other
than Warburg and ABS.

                  (e) If at any time Warburg owns more than 50% of the issued
and outstanding voting securities of the Company, including for this purpose all
securities owned by Warburg

                                       12

<PAGE>

that are convertible into or exchangeable for voting securities of the Company
("Voting Stock"), Warburg agrees that (i) it shall be entitled to vote (or take
action by written consent in respect of) not more than 50% of the issued and
outstanding shares of Voting Stock and (ii) it will vote (or take action by
written consent in respect of) any shares in excess of 50% of the Voting Stock
("Neutral Shares") in proportion to the vote of all other holders of Voting
Stock voting (or acting by written consent) on such matter, unless Warburg
elects to abstain from voting in respect of the Neutral Shares; provided,
however, that any amendment or waiver to this Section 6(e) may be effected by
the holders of a majority of the Shares other than Warburg.

                  (f) Severability. In the event that any part or parts of this
Agreement shall be held illegal or unenforceable by any court or administrative
body of competent jurisdiction, such determination shall not affect the
remaining provisions of this Agreement which shall remain in full force and
effect.

                            [signature pages follow]

                                       13

<PAGE>

         IN WITNESS WHEREOF, the parties hereto have executed this Agreement as
of the date first above written.

                           WORKSCAPE, INC.

                           By: /s/ James G. Carlson
                              -------------------------------------
                               Name:    James G. Carlson
                               Title:   Chief Executive Officer

                           ABS CAPITAL PARTNERS III, L.P.
                           By ABS Partners III, L.L.C.
                           Its General Partner

                           By: /s/ Tim Weglicki
                              -------------------------------------
                               Name:    Tim Weglicki
                               Title:   Managing Member

                           WARBURG, PINCUS EQUITY PARTNERS, L.P.
                           By:Warburg, Pincus & Co.,
                           Its:General Partner

                           By: /s/ Joel Ackerman
                              -------------------------------------
                               Name:    Joel Ackerman
                               Title:   Partner

                           WARBURG, PINCUS NETHERLANDS EQUITY PARTNERS I, C.V.
                           By:Warburg, Pincus & Co.,
                           Its:General Partner

                           By: /s/ Joel Ackerman
                              -------------------------------------
                               Name:    Joel Ackerman
                               Title:   Partner

                                       S-1

<PAGE>

                           WARBURG, PINCUS NETHERLANDS EQUITY PARTNERS II, C.V.
                           By:Warburg, Pincus & Co.,
                           Its:General Partner

                           By: /s/ Joel Ackerman
                              -------------------------------------
                               Name:    Joel Ackerman
                               Title:   Partner

                           WARBURG, PINCUS NETHERLANDS EQUITY PARTNERS III, C.V.
                           By:Warburg, Pincus & Co.,
                           Its:General Partner

                           By: /s/ Joel Ackerman
                              -------------------------------------
                               Name:    Joel Ackerman
                               Title:   Partner

                           /s/ James G. Carlson
                           ----------------------------------------
                           James G. Carlson

                           /s/ Timothy T. Clifford
                           ----------------------------------------
                           Timothy T. Clifford

                           /s/ Kenneth F. Phillips, Jr.
                           ----------------------------------------
                           Kenneth F. Phillips, Jr.

                           /s/ Salvatore Percia
                           ----------------------------------------
                           Salvatore Percia

                           /s/ Robert T. Barry
                           ----------------------------------------
                           Robert T. Barry

                           /s/ Richard P. Gallagher
                           ----------------------------------------
                           Richard P. Gallagher

                           /s/ Arthur T. Schultz
                           ----------------------------------------
                           Arthur T. Schultz

                                      S-2

<PAGE>

                           /s/ Julianne Bonvino
                           ----------------------------------------
                           Julianne Bonvino

                           /s/ MaryLee Praetz
                           ----------------------------------------
                           MaryLee Praetz

                           /s/ Donald Fitch
                           ----------------------------------------
                           Donald Fitch

                           /s/ Timothy McDonald
                           ----------------------------------------
                           Timothy McDonald

                           /s/ Lee Ingram
                           ----------------------------------------
                           Lee Ingram

                           /s/ Susanne Bowen
                           ----------------------------------------
                           Susanne Bowen

                                      S-4

<PAGE>

                                   SCHEDULE I

                               Warburg Investors

Warburg, Pincus Equity Partners, L.P.

Warburg, Pincus Netherlands Equity Partners I, C.V.

Warburg, Pincus Netherlands Equity Partners II, C.V.

Warburg, Pincus Netherlands Equity Partners III, C.V.

<PAGE>

                                   SCHEDULE II

                                Other Investors

Name and Address of Other Investor

James G. Carlson
1763 Brookside Lane
Vienna, VA 22182

Timothy T. Clifford
41 Rolling Meadow Drive
Holliston, MA 01746

Salvatore Percia
10 Pamela Lane
Sterling, MA 01564

Kenneth Phillips
189 Bacon Street
Natick, MA 01760

Robert T. Barry
23 Jefferson Road
Franklin, MA 02038

Richard P. Gallagher
24 Elizabeth Way
Easton, MA 02356

Arthur T. Schultz
5503 Dalys Way
Valrico, FL 33594

Julianne Bonvino
189 Purchase Street
Milford, MA 01757

<PAGE>

MaryLee Praetz
12680 Catawba Drive
Lake Ridge, VA 22192

Donald Fitch
15701 Cochester Road
Tampa, FL 33647

Timothy McDonald
4001 N. 30th Street
Arlington, VA 22207

Lee Ingram
8 Gore Drive
Newberryport, MA 01950

Susanne Bundy
150 Steeple Gate Lane
Roswell, GA 30076<PAGE>
                                                                   EXHIBIT 10.13

                            INDEMNIFICATION AGREEMENT

            This  Agreement  is  made as of  ___________,  ___,  2000,  by and
between  WORKSCAPE,   INC.,  a  Delaware  corporation  (the  "Company"),   and
______________________ ("Director").

                             W I T N E S S E T H:
                             - - - - - - - - - -
            WHEREAS, Director is unwilling to serve, or continue to serve, the
Company as a director without assurances that adequate liability insurance,
indemnification or a combination thereof is, and will continue to be, provided;
and

            WHEREAS, the Company, in order to induce Director to continue to
serve the Company, has agreed to provide Director with the benefits contemplated
by this Agreement which benefits are intended to supplement or replace, if
necessary, the Company's existing directors' and officers' liability insurance;
and

            WHEREAS, as a result of the provision of such benefits Director has
agreed to serve or to continue to serve as a director of the Company;

            NOW, THEREFORE, in consideration of the promises, conditions,
representations and warranties set forth herein, including the Director's
continued service to the Company, the Company and Director hereby agree as
follows:

            1.    Definitions.  The  following  terms,  as used herein,  shall
have the following respective meanings:

            "Covered Amount" means Loss and Expenses which, in type or amount,
      are not insured under the directors' and officers' liability insurance
      maintained by the Company from time to time.

            "Covered Act" means any breach of duty, neglect, error,
      misstatement, misleading statement, omission or other act done or
      wrongfully attempted by Director or any of the foregoing alleged by any
      claimant or any claim against Director solely by reason of him being a
      director or officer of the Company.

            "D&O Insurance" means the directors' and officers' liability
      insurance issued by the insurer(s), and having the policy number(s),
      amount(s) and deductible(s) set forth on Exhibit A hereto and any
      replacement or substitute policies issued by one or more reputable
      insurers providing in all respects coverage at least comparable to and in
      the same amount as that provided under the policy or policies identified
      on Exhibit A.

            "Determination" means a determination, based on the facts known at
      the time, made by:

                                       1

<PAGE>

                  (i) a majority vote of the directors who are not parties to
         the action, suit or proceeding as to which indemnification has been
         requested, even though less than a quorum, or, if there are no such
         directors, or if such directors so direct; or

                  (ii) independent legal counsel in a written opinion prepared
         at the request of a majority of a quorum of disinterested directors; or

                  (iii) a majority of the disinterested stockholders of the
         Company; or

                  (iv)  a final adjudication by a court of competent
         jurisdiction.

      "Determined" shall have a correlative meaning.

            "Excluded Claim" means any payment for Losses or Expenses in
      connection with any claim:

                  (i)   based upon or attributable to Director gaining in fact
         any personal profit or advantage to which Director is not entitled; or

                  (ii)  for the return by Director of any remuneration paid to
         Director without the previous approval of the stockholders of the
         Company which is illegal; or

                  (iii) for an accounting of profits in fact made from the
         purchase or sale by Director of securities of the Company within the
         meaning of Section 16 of the Securities Exchange Act of 1934 as
         amended, or similar provisions of any state law; or

                  (iv)  resulting from Director's knowingly fraudulent,
         dishonest or willful misconduct; or

                  (v)   the payment of which by the Company under this Agreement
         is not permitted by applicable law.

            "Expenses" means any reasonable expenses incurred by Director as a
      result of a claim or claims made against him for Covered Acts including,
      without limitation, counsel fees and costs of investigative, judicial or
      administrative proceedings or appeals, but shall not include Fines.

            "Fines" means any fine, penalty or, with respect to an employee
      benefit plan, any excise tax or penalty assessed with respect thereto.

            "Loss" means any amount which Director is legally obligated to pay
      as a result of a claim or claims made against him for Covered Acts
      including, without limitation, damages and judgments and sums paid in
      settlement of a claim or claims, but shall not include Fines.

                                       2

<PAGE>

            2.    Maintenance of D&O Insurance.

                  (a) The Company hereby represents and warrants that Exhibit A
contains a complete and accurate description of the policies of directors' and
officers' liability insurance purchased by the Company and that such policies
are in full force and effect.

                  (b) The Company hereby covenants and agrees that, so long as
Director shall continue to serve as a director of the Company and thereafter so
long as Director shall be subject to any possible claim or threatened, pending
or completed action, suit or proceeding, whether civil, criminal or
investigative, by reason of the fact that Director was a director of the
Company, the Company, subject to Section 2(d), shall maintain in full force and
effect D&O Insurance.

                  (c) In all policies of D&O Insurance, Director shall be named
as an insured in such a manner as to provide Director the same rights and
benefits, subject to the same limitations, as are accorded to the Company's
directors or officers most favorably insured by such policy.

                  (d) The Company shall have no obligation to maintain D&O
Insurance if the Company determines in good faith that such insurance is not
reasonably available, the premium costs for such insurance is disproportionate
to the amount of coverage provided, or the coverage provided by such insurance
is limited by exclusions so as to provide an insufficient benefit.

            3.    Indemnification.  The Company shall  indemnify  Director and
hold him harmless  from the Covered  Amount of any and all Losses and Expenses
subject, in each case, to the further provisions of this Agreement.

            4.    Excluded Coverage.

                  (a) The Company shall have no obligation to indemnify Director
for and hold him harmless from any Loss or Expense which has been determined, by
final adjudication by a court of competent jurisdiction, to constitute an
Excluded Claim.

                  (b) The Company shall have no obligation to indemnify Director
and hold him harmless for any Loss or Expense to the extent that Director is
indemnified by the Company pursuant to the Company's Bylaws or otherwise
indemnified.

            5.    Indemnification Procedures.

                  (a) Promptly after receipt by Director of notice of the
commencement of or the threat of commencement of any action, suit or proceeding,
Director shall, if indemnification with respect thereto may be sought from the
Company under this Agreement, notify the Company of the commencement thereof.

                                       3

<PAGE>

                  (b) If, at the time of the receipt of such notice, the Company
has D&O Insurance in effect, the Company shall give prompt notice of the
commencement of such action, suit or proceeding to the insurers in accordance
with the procedures set forth in the respective policies in favor of Director.
The Company shall thereafter take all necessary or desirable action to cause
such insurers to pay, on behalf of Director, all Losses and Expenses payable as
a result of such action, suit or proceeding in accordance with the terms of such
policies.

                  (c) To the extent the Company does not, at the time of the
commencement of or the threat of commencement of such action, suit or
proceeding, have applicable D&O Insurance, or if a Determination is made that
any Expenses arising out of such action, suit or proceeding will not be payable
under the D&O Insurance then in effect, the Company shall be obligated to pay
the Expenses of any such action, suit or proceeding in advance of the final
disposition thereof and the Company, if appropriate, shall be entitled to assume
the defense of such action, suit or proceeding, with counsel satisfactory to
Director, upon the delivery to Director of written notice of its election so to
do. After delivery of such notice, the Company will not be liable to Director
under this Agreement for any legal or other Expenses subsequently incurred by
the Director in connection with such defense other than reasonable Expenses of
investigation provided that Director shall have the right to employ its counsel
in any such action, suit or proceeding but the fees and expenses of such counsel
incurred after delivery of notice from the Company of its assumption of such
defense shall be at the Director's expense provided further that if (i) the
employment of counsel by Director has been previously authorized by the Company,
(ii) Director shall have reasonably concluded that there may be a conflict of
interest between the Company and Director in the conduct of any such defense or
(iii) the Company shall not, in fact, have employed counsel to assume the
defense of such action, the fees and expenses of counsel shall be at the expense
of the Company.

                  (d) All payments on account of the Company's indemnification
obligations under this Agreement shall be made within sixty (60) days of
Director's written request therefor unless a Determination is made that the
claims giving rise to Director's request are Excluded Claims or otherwise not
payable under this Agreement, provided that all payments on account of the
Company's obligations under Paragraph 5(c) of this Agreement prior to the final
disposition of any action, suit or proceeding shall be made within 20 days of
Director's written request therefor and such obligation shall not be subject to
any such determination but shall be subject to Paragraph 5(e) of this Agreement.

                  (e) Director agrees that he will reimburse the Company for all
Losses and Expenses paid by the Company in connection with any action, suit or
proceeding against Director in the event and only to the extent that a
Determination shall have been made by a court in a final adjudication from which
there is no further right of appeal that the Director is not entitled to be
indemnified by the Company for such Expenses because the claim is an Excluded
Claim or because Director is otherwise not entitled to payment under this
Agreement.

            6. Settlement. The Company shall have no obligation to indemnify
Director under this Agreement for any amounts paid in settlement of any action,
suit or proceeding effected

                                       4

<PAGE>

without the Company's prior written consent. The Company shall not settle any
claim in any manner which would impose any Fine or any obligation on Director
without Director's written consent. Neither the Company nor Director shall
unreasonably withhold their consent to any proposed settlement.

            7. Rights Not Exclusive. The rights provided hereunder shall not be
deemed exclusive of any other rights to which the Director may be entitled under
any bylaw, agreement, vote of stockholders or of disinterested directors or
otherwise, both as to action in his official capacity and as to action in any
other capacity by holding such office, and shall continue after the Director
ceases to serve the Corporation as a Director.

            8.    Enforcement.

                  (a) Director's right to indemnification shall be enforceable
by Director only in the Chancery Court of the State of Delaware and shall be
enforceable notwithstanding any adverse Determination, other than a
Determination which has been made by a final adjudication of a court of
competent jurisdiction. In any such action, if a prior adverse Determination has
been made, the burden of proving that indemnification is required under this
Agreement shall be on Director. The Company shall have the burden of proving
that indemnification is not required under this Agreement if no prior adverse
Determination shall have been made.

                  (b) In the event that any action is instituted by Director
under this Agreement, or to enforce or interpret any of the terms of this
Agreement, Director shall be entitled to be paid all court costs and expenses,
including reasonable counsel fees, incurred by Director with respect to such
action, unless the court determines that each of the material assertions made by
Director as a basis for such action were not made in good faith or were
frivolous.

            9. Severability. In the event that any provision of this Agreement
is determined by a court to require the Company to do or to fail to do an act
which is in violation of applicable law, such provision shall be limited or
modified in its application to the minimum extent necessary to avoid a violation
of law, and, as so limited or modified, such provision and the balance of this
Agreement shall be enforceable in accordance with their terms.

            10.   Choice  of Law.  This  Agreement  shall be  governed  by and
construed and enforced in accordance with the laws of the State of Delaware.

            11. Consent to Jurisdiction. The Company and the Director each
hereby irrevocably consent to the jurisdiction of the courts of the State of
Delaware for all purposes in connection with any action or proceeding which
arises out of or relates to this Agreement and agree that any action instituted
under this Agreement shall be brought only in the Chancery Court of the State of
Delaware.

            12. Successor and Assigns. This Agreement shall be (i) binding upon
all successors and assigns of the Corporation (including any transferee of all
or substantially all of its

                                       5

<PAGE>

assets and any successor by merger or otherwise by operation of law) and (ii)
shall be binding on and inure to the benefit of the heirs, personal
representatives and estate of Director.

            13.   Amendment.  No  amendment,   modification,   termination  or
cancellation  of this  Agreement  shall be effective  unless made in a writing
signed by each of the parties hereto.

                           [signature page follows]

                                       6

<PAGE>

      IN WITNESS WHEREOF, the Company and Director have executed this Agreement
as of the day and year first above written.

                                    WORKSCAPE, INC.

                                    By:
                                       -----------------------------
                                    Name:
                                    Title:

                                    --------------------------------
                                                Director

                                       7

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