Document:

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                                                                    EXHIBIT 10.2

THESE SECURITIES AND THE SECURITIES ISSUABLE UPON THEIR EXERCISE HAVE NOT BEEN
REGISTERED UNDER THE SECURITIES ACT OF 1933 AND MAY NOT BE TRANSFERRED UNLESS
COVERED BY AN EFFECTIVE REGISTRATION STATEMENT UNDER SAID ACT, OR AN OPINION OF
COUNSEL SATISFACTTroy & GouldFinancial Printing GroupTHESE SECURITIES AND THE
SECURITIES ISSUABLE UPON THEIR EXERCISE HAVE NOT BEEN REGISTERED UNDER THE
SECURITIES ACT OF 1933 AND MAY NOT BE TRANSFERRED UNLESS COVERED BY AN EFFECTIVE
REGISTRATION STATEMENT UNDER SAID ACT, OR AN OPINION OF COUNSEL SATISFACTORY TO
THE ISSUER TO THE EFFECT THAT ANY SUCH TRANSFER IS EXEMPT FROM SUCH
REGISTRATION.

THE HOLDER OF THE SECURITIES REPRESENTED HEREBY AGREES FOR THE BENEFIT OF THE
COMPANY THAT SUCH SECURITIES AND THE SECURITIES ISSUABLE UPON THEIR EXERCISE MAY
BE OFFERED, SOLD OR OTHERWISE TRANSFERRED ONLY (A) TO THE COMPANY, (B) OUTSIDE
BRITISH COLUMBIA, (C) INSIDE BRITISH COLUMBIA IN ACCORDANCE WITH EXEMPTIONS
AVAILABLE UNDER THE SECURITIES ACT (BRITISH COLUMBIA), IF AVAILABLE, OR (D)
OTHERWISE, IF THE COMPANY FIRST RECEIVES AN OPINION OF LEGAL COUNSEL FOR THE
HOLDER OF THE SECURITIES (CONCURRED IN BY LEGAL COUNSEL FOR THE COMPANY) STATING
THAT SUCH TRANSACTION MAY BE EFFECTED IN ACCORDANCE WITH THE SECURITIES ACT
(BRITISH COLUMBIA). A NEW CERTIFICATE BEARING NO LEGEND, DELIVERY OF WHICH WILL
CONSTITUTE "GOOD DELIVERY," MAY BE OBTAINED FROM U.S. STOCK TRANSFER UPON
DELIVERY OF THIS CERTIFICATE AND A DULY EXECUTED DECLARATION, IN A FORM
SATISFACTORY TO U.S. STOCK TRANSFER AND THE COMPANY, TO THE EFFECT THAT THE SALE
OF THE SECURITIES IS BEING MADE IN COMPLIANCE WITH AN EXEMPTION ORDER OF THE
BRITISH COLUMBIA SECURITIES COMMISSION RELATING TO THE SECURITIES.

                              PCSUPPORT.COM, INC.

                                **  AMENDED  **
                                ---------------

                                  "A" WARRANT
                        FOR THE PURCHASE OF COMMON STOCK

1.  Issuance.  For value received, the receipt of which is hereby acknowledged
    --------
by PCSupport.com, Inc., a Nevada corporation (the "Company"), ICE Partners GmbH
(the "Holder"), is hereby granted the right to purchase, at any time until June
23, 2002, (the "Expiration Date," subject to Section 6.2), ONE HUNDRED AND
TWENTY FIVE THOUSAND (125,000) fully paid and nonassessable shares of the
Company's common stock, par value $.001 (the "Common Stock"), at the exercise
price of $1.50 per share (the "Exercise Price"), subject to adjustments as set
forth in Section 6 hereof.

2.  Exercise of Warrants.
    --------------------

     2.1  Payment of Exercise Price; Cashless Exercise.  This Warrant is
          --------------------------------------------
exercisable in whole or in part at the Exercise Price per share of Common Stock
payable hereunder, payable in cash or by certified or official bank check.  The
Holder may also elect a "cashless" exercise, in which

                                       1
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                      X =   (M - P) * N
                            -----------
                                 M

     X is the number of shares of Common Stock to be received by the Holder upon
the "cashless" exercise;

     M is the fair market value of a share of Common Stock on the date of
exercise.  If the stock is regularly quoted on a recognized securities market,
its fair market value shall be the closing price of the Common Stock on the date
of exercise; however, if no closing price is available, then the average of the
high bid and low asked price on that day will be used.  In the absence of an
established market, the fair market value shall be determined in good faith by
the Company's Board of Directors;

     P is the Exercise Price; and

     N is the number of shares submitted for cashless exercise, with the maximum
number being the shares subject to this Warrant.

     2.2  Procedure for Exercise.  Upon surrender of this Warrant with the
          ----------------------
annexed Notice of Exercise Form duly executed, together with payment of the
Exercise Price for the shares of Common Stock purchased, the Holder shall be
entitled to receive a certificate or certificates for the shares of Common Stock
so purchased.

3.  Reservation of Shares.  The Company hereby agrees that at all times during
    ---------------------
the term of this Warrant there shall be reserved for issuance upon exercise of
this Warrant such number of shares of its Common Stock as shall be required for
issuance upon exercise of this Warrant (the "Warrant Shares").

4.  Mutilation or Loss of Warrant.  Upon receipt by the Company of evidence
    -----------------------------
satisfactory to it of the loss, theft, destruction or mutilation of this
Warrant, and (in the case of loss, theft or destruction) receipt of reasonably
satisfactory indemnification, and (in the case of mutilation) upon surrender and
cancellation of this Warrant, the Company will execute and deliver a new Warrant
of like tenor and date and any such lost, stolen, destroyed or mutilated Warrant
shall thereupon become void.

5.  No Rights as Shareholder.  The Holder shall not, by virtue hereof, be
    ------------------------
entitled to any rights of a shareholder of the Company, either at law or in
equity, and the rights of the Holder are limited to those expressed in this
Warrant and are not enforceable against the Company except to the extent set
forth herein.

6.  Effect of Certain Transactions
    ------------------------------

     6.1  Adjustments for Stock Splits, Stock Dividends Etc.  If the number of
          -------------------------------------------------
outstanding shares of Common Stock of the Company are increased or decreased by
a stock split, reverse stock split, stock dividend, stock combination,
recapitalization or the like, the Exercise Price and the number of shares
purchasable pursuant to this Warrant shall be adjusted

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proportionately so that the ratio of (i) the aggregate number of shares
purchasable by exercise of this Warrant to (ii) the total number of shares
outstanding immediately following such stock split, reverse stock split, stock
dividend, stock combination, recapitalization or the like shall remain
unchanged, and the aggregate purchase price of shares issuable pursuant to this
Warrant shall remain unchanged.

     6.2  Adjustments for Reorganization, Mergers, Consolidations or Sales of
          -------------------------------------------------------------------
Assets.  If at any time there is a capital reorganization of the Common Stock
------
(other than a recapitalization, combination, or the like provided for elsewhere
in this Section 6) or merger or consolidation of the Company with another
corporation (other than one covered by Section 6.2(ii)), or the sale of all or
substantially all of the Company's properties and assets to any other person,
then, as a part of such reorganization, merger, consolidation or sale, provision
shall be made so that the Holder shall thereafter be entitled to receive upon
exercise of this Warrant (and only to the extent this Warrant is exercised), the
number of shares of stock or other securities or property of the Company, or of
the successor corporation resulting from such merger or consolidation or sale,
to which a holder of Common Stock, or other securities, deliverable upon the
exercise of this Warrant would otherwise have been entitled on such capital
reorganization, merger, consolidation or sale.  In any such case, appropriate
adjustments shall be made in the application of the provisions of this Section 6
(including adjustment of the Exercise Price then in effect and number of Warrant
Shares purchasable upon exercise of this Warrant) which shall be applicable
after such events.

7.  Transfer to Comply with the Securities Act.  This Warrant has not been
    ------------------------------------------
registered under the Securities Act of 1933, as amended, (the "Securities Act")
and has been issued to the Holder for investment and not with a view to the
distribution of either the Warrant or the Warrant Shares.  Neither this Warrant
nor any of the Warrant Shares or any other security issued or upon exercise of
this Warrant may be sold, transferred, pledged or hypothecated in the absence of
an effective registration statement under the Act relating to such security or
an opinion of counsel satisfactory to the Company that registration is not
required under the Act.  Each certificate for the Warrant, the Warrant Shares
and any other security issued or issuable upon exercise of this Warrant shall
contain a legend in form and substance satisfactory to counsel for the Company,
setting forth the restrictions on transfer contained in this Section.

8.  Registration Rights.
    -------------------

     8.1  The Company shall use its commercially reasonable best efforts to
effect the registration of the Warrant Shares simultaneously with the
registration of the other shares of Common Stock to be issued as part of the
"Nasdaq Financing," as defined in the engagement letter dated as of March 21,
2000 by and between the Company and ICE Holdings North America, LLC.  Unless and
until the Nasdaq Financing occurs, the Company shall have no obligation
whatsoever to register the Warrant Shares.

     8.2  If and whenever the Company is under an obligation pursuant to the
provisions of this Agreement to use its commercially reasonable best efforts to
effect the registration of any Warrant Shares, the Company shall, as
expeditiously as practicable:

     (a) use its commercially reasonable best efforts to cause a registration
statement that registers such Warrant Shares to become and remain effective for
a period of 90 days or until all

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of such Warrant Shares have been disposed of (if earlier) (it being understood
that the Company may discontinue any registration);

     (b) furnish, at least five business days before filing a registration
statement that registers such Warrant Shares, a prospectus relating thereto or
any amendments or supplements relating to such a registration statement or
prospectus, to one counsel selected by the Holder (the "Holder's Counsel"),
copies of all such documents proposed to be filed (it being understood that such
five business-day period need not apply to successive drafts of the same
document proposed to be filed so long as such successive drafts are supplied to
the Holder's Counsel in advance of the proposed filing by a period of time that
is customary and reasonable under the circumstances);

     (c) prepare and file with the Securities and Exchange Commission (the
"Commission") such amendments and supplements to such registration statement and
the prospectus used in connection therewith as may be necessary to keep such
registration statement effective for at least a period of 90 days or until all
of such Warrant Shares have been disposed of (if earlier) and to comply with the
provisions of the Securities Act with respect to the sale or other disposition
of such Warrant Shares (it being understood that the Company may discontinue any
registration);

     (d) notify in writing the Holder's Counsel promptly (i) of the receipt by
the Company of any notification with respect to the issuance by the Commission
of any stop order suspending the effectiveness of such registration statement or
prospectus or any amendment or supplement thereto or the initiation or
threatening of any proceeding for that purpose and (ii) of the receipt by the
Company of any notification with respect to the suspension of the qualification
of such Warrant Shares for sale in any jurisdiction or the initiation or
threatening of any proceeding for such purposes;

     (e) use its commercially reasonable best efforts to register or qualify
such Warrant Shares under such other securities or blue sky laws of such
jurisdictions as the Holder reasonably requests and do any and all other acts
and things which may be reasonably necessary or advisable to enable the Holder
to consummate the disposition in such jurisdictions of the Warrant Shares owned
by the Holder; provided, however, that the Company will not be required to
               --------  -------
qualify generally to do business, subject itself to general taxation or consent
to general service of process in any jurisdiction where it would not otherwise
be required to do so but for this paragraph (e) or to provide any material
undertaking or make any changes in its bylaws or Articles of Incorporation which
the Board of Directors determines to be contrary to the best interests of the
Company;

     (f) furnish to the Holder such number of copies of a summary prospectus, if
any, or other prospectus, including a preliminary prospectus, in conformity with
the requirements of the Securities Act, and such other documents as the Holder
may reasonably request in order to facilitate the public sale or other
disposition of such Warrant Shares;

     (g) use its commercially reasonable best efforts to cause such Warrant
Shares to be registered with or approved by such other governmental agencies or
authorities as may be necessary by virtue of the business and operations of the
Company to enable the Holder holding such Warrant Shares to consummate the
disposition of such Warrant Shares;

     (h) notify the Holder on a timely basis at any time when a prospectus
relating to such Warrant Shares is required to be delivered under the Securities
Act within the appropriate period

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mentioned in subparagraph (a) of this Section 8.2, of the happening of any event
as a result of which the prospectus included in such registration statement, as
then in effect, includes an untrue statement of a material fact or omits to
state a material fact required to be stated therein or necessary to make the
statements therein not misleading in the light of the circumstances then
existing and, at the request of the Holder, prepare and furnish to the Holder a
reasonable number of copies of a supplement to or an amendment of such
prospectus as may be necessary so that, as thereafter delivered to the offerees
of such shares, such prospectus shall not include an untrue statement of a
material fact or omit to state a material fact required to be stated therein or
necessary to make the statements therein not misleading in the light of the
circumstances then existing;

     (i) subject to the execution of confidentiality agreements in form and
substance satisfactory to the Company, make available upon reasonable notice and
during normal business hours, for inspection by the Holder, any underwriter
participating in any disposition pursuant to such registration statement and any
attorney, accountant or other agent retained by the Holder or underwriter
(collectively, the "Inspectors"), all pertinent financial and other records,
pertinent corporate documents and properties of the Company (collectively, the
"Records"), as shall be reasonably necessary to enable them to exercise their
due diligence responsibility, and cause the Company's officers, directors and
employees to supply all information (together with the Records, the
"Information") reasonably requested by any such Inspector in connection with
such registration statement.  Any of the Information which the Company
determines in good faith to be confidential, and of which determination the
Inspectors are so notified, shall not be disclosed by the Inspectors unless (i)
the disclosure of such Information is necessary to avoid or correct a
misstatement or omission in the registration statement, (ii) the release of such
Information is ordered pursuant to a subpoena or other order from a court of
competent jurisdiction or (iii) such Information has been made generally
available to the public; the Holder agrees that he/she/it will, upon learning
that disclosure of such Information is sought in a court of competent
jurisdiction, give notice to the Company and allow the Company, at the Company's
expense, to undertake appropriate action to prevent disclosure of the
Information deemed confidential;

     (j) use its commercially reasonable best efforts to obtain from its
independent certified public accountants "cold comfort" letters in customary
form and at customary times and covering matters of the type customarily covered
by cold comfort letters;

     (k) use its commercially reasonable best efforts to obtain from its counsel
an opinion or opinions in customary form;

     (l) issue to any underwriter to which the Holder may sell shares in such
offering certificates evidencing such Warrant Shares;

     (m) otherwise use its commercially reasonable best efforts to comply with
all applicable rules and regulations of the Commission and make available to the
Holder, as soon as reasonably practicable, earnings statements (which need not
be audited) covering a period of 12 months beginning within three months after
the effective date of the registration statement, which earnings statements
shall satisfy the provisions of Section 11(a) of the Securities Act; and

     (n) use its commercially reasonable best efforts to take all other steps
necessary to effect the registration of such Warrant Shares contemplated hereby.

                                       5
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     Each holder of the Warrant Shares, upon receipt of any notice from the
Company of any event of the kind described in Section 8.2(h) hereof, shall
forthwith discontinue disposition of the Warrant Shares pursuant to the
registration statement covering such Warrant Shares until such holder's receipt
of the copies of the supplemented or amended prospectus contemplated by Section
8.2(h) hereof, and, if so directed by the Company, such holder shall deliver to
the Company all copies, other than permanent file copies then in such holder's
possession, of the prospectus covering such Warrant Shares at the time of
receipt of such notice.

9.  Notices.  Any notice or other communication required or permitted hereunder
    -------
shall be in writing and shall be delivered personally or sent by certified,
registered or express mail, postage pre-paid.  Any such notice shall be deemed
given when so delivered personally, or if mailed, two days after the date of
deposit in the United States mails, as follows:

     If to the Company, to:

               PCSupport.com, Inc.
               3605 Gilmore Way
               Suite 300
               Burnaby, British Columbia, Canada
               V5G 4X5
               Attention: David W. Rowat, Vice President, and Chief Financial
               Officer

     With a copy to:

               Troy & Gould Professional Corporation
               1801 Century Park East, 16th Floor
               Los Angeles, CA 90067
               Attention:  Sanford J. Hillsberg, Esq.

     If to the Holder, to:

               ICE Partners GmbH,
               Kornhaustrasse 3
               9000 St. Gallen,
               Switzerland
               Attention:  Chris Woodgate

Any party may designate another address or person for receipt of notices
hereunder by notice given to the other parties in accordance with this Section.

10.  Supplements and Amendments; Whole Agreement.  This Warrant may be amended
     -------------------------------------------
or supplemented only by an instrument in writing signed by the parties hereto.
This Warrant contains the full understanding of the parties hereto with respect
to the subject matter hereof, and there are no representations, warranties,
agreements or understandings other than expressly contained herein.

                                       6
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11.  Governing Law.  This Warrant shall be deemed to be a contract made under
     -------------
the laws of the State of Nevada and for all purposes shall be governed by and
construed in accordance with the laws of such State applicable to contracts to
be made and performed entirely within such State.

12.  Counterparts.  This Warrant may be executed in any number of counterparts
     ------------
and each of such counterparts shall for all purposes be deemed to be an
original, and all such counterparts shall together constitute but one and the
same instrument.

13.  Descriptive Headings.  Descriptive headings of the several Sections of this
     --------------------
Warrant are inserted for convenience only and shall not control or affect the
meaning or construction of any of the provisions hereof.

14.  Assignability.  Subject to compliance with applicable laws, this Warrant or
     -------------
any part thereof may be hereafter assigned by the Holder to any accredited
investor executing documents reasonably required by the Company.  Any such
assignment shall be binding on the Company and shall inure to the benefit of any
such assignee.

     IN WITNESS WHEREOF, PCSupport.com, Inc. has executed this Warrant dated for
reference May 1, 2001.

                            PCSUPPORT.COM, INC.

                            By:    /s/ David W. Rowat
                               ----------------------------------------------

                            Name:  David W. Rowat
                            Title: Vice President and Chief Financial Officer

                                       7
<PAGE>

                         NOTICE OF EXERCISE OF WARRANT

     The undersigned hereby irrevocably elects to exercise the right,
represented by the Warrant dated as of _______________________________ to
purchase _____________ shares of the Common Stock of PCSupport.com, Inc., and
tenders herewith payment in accordance with Section 2 of the Common Stock
Purchase Warrant.

     Please deliver the stock certificate to:
     ______________________________________
     ______________________________________
     ______________________________________

Dated:_____________

By:________________

                              Payment method (check one):

                              [   ]       CASH:  $_____________________

                              or

                              [   ]       CASHLESS EXERCISE

                                       8
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THESE SECURITIES AND THE SECURITIES ISSUABLE UPON THEIR EXERCISE HAVE NOT BEEN
REGISTERED UNDER THE SECURITIES ACT OF 1933 AND MAY NOT BE TRANSFERRED UNLESS
COVERED BY AN EFFECTIVE REGISTRATION STATEMENT UNDER SAID ACT, OR AN OPINION OF
COUNSEL SATISFACTTroy & GouldFinancial Printing GroupTHESE SECURITIES AND THE
SECURITIES ISSUABLE UPON THEIR EXERCISE HAVE NOT BEEN REGISTERED UNDER THE
SECURITIES ACT OF 1933 AND MAY NOT BE TRANSFERRED UNLESS COVERED BY AN EFFECTIVE
REGISTRATION STATEMENT UNDER SAID ACT, OR AN OPINION OF COUNSEL SATISFACTORY TO
THE ISSUER TO THE EFFECT THAT ANY SUCH TRANSFER IS EXEMPT FROM SUCH
REGISTRATION.

THE HOLDER OF THE SECURITIES REPRESENTED HEREBY AGREES FOR THE BENEFIT OF THE
COMPANY THAT SUCH SECURITIES AND THE SECURITIES ISSUABLE UPON THEIR EXERCISE MAY
BE OFFERED, SOLD OR OTHERWISE TRANSFERRED ONLY (A) TO THE COMPANY, (B) OUTSIDE
BRITISH COLUMBIA, (C) INSIDE BRITISH COLUMBIA IN ACCORDANCE WITH EXEMPTIONS
AVAILABLE UNDER THE SECURITIES ACT (BRITISH COLUMBIA), IF AVAILABLE, OR (D)
OTHERWISE, IF THE COMPANY FIRST RECEIVES AN OPINION OF LEGAL COUNSEL FOR THE
HOLDER OF THE SECURITIES (CONCURRED IN BY LEGAL COUNSEL FOR THE COMPANY) STATING
THAT SUCH TRANSACTION MAY BE EFFECTED IN ACCORDANCE WITH THE SECURITIES ACT
(BRITISH COLUMBIA). A NEW CERTIFICATE BEARING NO LEGEND, DELIVERY OF WHICH WILL
CONSTITUTE "GOOD DELIVERY," MAY BE OBTAINED FROM U.S. STOCK TRANSFER UPON
DELIVERY OF THIS CERTIFICATE AND A DULY EXECUTED DECLARATION, IN A FORM
SATISFACTORY TO U.S. STOCK TRANSFER AND THE COMPANY, TO THE EFFECT THAT THE SALE
OF THE SECURITIES IS BEING MADE IN COMPLIANCE WITH AN EXEMPTION ORDER OF THE
BRITISH COLUMBIA SECURITIES COMMISSION RELATING TO THE SECURITIES.

                              PCSUPPORT.COM, INC.

                                **  AMENDED  **
                                ---------------

                                  "B" WARRANT
                        FOR THE PURCHASE OF COMMON STOCK

     1.  Issuance.  For value received, the receipt of which is hereby
         --------
acknowledged by PCSupport.com, Inc., a Nevada corporation (the "Company"), ICE
Partners GmbH (the "Holder"), is hereby granted the right to purchase, at any
time until June 23, 2002, (the "Expiration Date," subject to Section 6.2), SIXTY
TWO THOUSAND FIVE HUNDRED (62,500) fully paid and nonassessable shares of the
Company's common stock, par value $.001 (the "Common Stock"), at the exercise
price of $1.25 per share (the "Exercise Price"), subject to adjustments as set
forth in Section 6 hereof.

     2.  Exercise of Warrants.
         --------------------

         2.1  Payment of Exercise Price; Cashless Exercise.  This Warrant is
              --------------------------------------------
exercisable in whole or in part at the Exercise Price per share of Common Stock
payable hereunder, payable in cash or by certified or official bank check.  The
Holder may also elect a "cashless" exercise, in which

                                       1
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                               X =   (M - P) * N
                                     -----------
                                          M

         X is the number of shares of Common Stock to be received by the Holder
upon the "cashless" exercise;

         M is the fair market value of a share of Common Stock on the date of
exercise.  If the stock is regularly quoted on a recognized securities market,
its fair market value shall be the closing price of the Common Stock on the date
of exercise; however, if no closing price is available, then the average of the
high bid and low asked price on that day will be used.  In the absence of an
established market, the fair market value shall be determined in good faith by
the Company's Board of Directors;

         P is the Exercise Price; and

         N is the number of shares submitted for cashless exercise, with the
maximum number being the shares subject to this Warrant.

         2.2  Procedure for Exercise.  Upon surrender of this Warrant with the
              ----------------------
annexed Notice of Exercise Form duly executed, together with payment of the
Exercise Price for the shares of Common Stock purchased, the Holder shall be
entitled to receive a certificate or certificates for the shares of Common Stock
so purchased.

     3.  Reservation of Shares.  The Company hereby agrees that at all times
         ---------------------
during the term of this Warrant there shall be reserved for issuance upon
exercise of this Warrant such number of shares of its Common Stock as shall be
required for issuance upon exercise of this Warrant (the "Warrant Shares").

     4.  Mutilation or Loss of Warrant.  Upon receipt by the Company of evidence
         -----------------------------
satisfactory to it of the loss, theft, destruction or mutilation of this
Warrant, and (in the case of loss, theft or destruction) receipt of reasonably
satisfactory indemnification, and (in the case of mutilation) upon surrender and
cancellation of this Warrant, the Company will execute and deliver a new Warrant
of like tenor and date and any such lost, stolen, destroyed or mutilated Warrant
shall thereupon become void.

     5.  No Rights as Shareholder.  The Holder shall not, by virtue hereof, be
         ------------------------
entitled to any rights of a shareholder of the Company, either at law or in
equity, and the rights of the Holder are limited to those expressed in this
Warrant and are not enforceable against the Company except to the extent set
forth herein.

     6.  Effect of Certain Transactions
         ------------------------------

         6.1  Adjustments for Stock Splits, Stock Dividends Etc.  If the
              -------------------------------------------------
number of outstanding shares of Common Stock of the Company are increased or
decreased by a stock split, reverse stock split, stock dividend, stock
combination, recapitalization or the like, the Exercise Price and the number of
shares purchasable pursuant to this Warrant shall be adjusted proportionately so
that the ratio of (i) the aggregate number of shares purchasable by exercise of
this Warrant to (ii) the total number of shares outstanding immediately
following such stock split, reverse stock split, stock dividend, stock
combination, recapitalization or the like shall remain

                                       2
<PAGE>

unchanged, and the aggregate purchase price of shares issuable pursuant to this
Warrant shall remain unchanged.

         6.2  Adjustments for Reorganization, Mergers, Consolidations or Sales
              ----------------------------------------------------------------
of Assets.  If at any time there is a capital reorganization of the Common Stock
---------
(other than a recapitalization, combination, or the like provided for elsewhere
in this Section 6) or merger or consolidation of the Company with another
corporation (other than one covered by Section 6.2(ii)), or the sale of all or
substantially all of the Company's properties and assets to any other person,
then, as a part of such reorganization, merger, consolidation or sale, provision
shall be made so that the Holder shall thereafter be entitled to receive upon
exercise of this Warrant (and only to the extent this Warrant is exercised), the
number of shares of stock or other securities or property of the Company, or of
the successor corporation resulting from such merger or consolidation or sale,
to which a holder of Common Stock, or other securities, deliverable upon the
exercise of this Warrant would otherwise have been entitled on such capital
reorganization, merger, consolidation or sale.  In any such case, appropriate
adjustments shall be made in the application of the provisions of this Section 6
(including adjustment of the Exercise Price then in effect and number of Warrant
Shares purchasable upon exercise of this Warrant) which shall be applicable
after such events.

     7.  Transfer to Comply with the Securities Act.  This Warrant has not been
         ------------------------------------------
registered under the Securities Act of 1933, as amended, (the "Securities Act")
and has been issued to the Holder for investment and not with a view to the
distribution of either the Warrant or the Warrant Shares.  Neither this Warrant
nor any of the Warrant Shares or any other security issued or upon exercise of
this Warrant may be sold, transferred, pledged or hypothecated in the absence of
an effective registration statement under the Act relating to such security or
an opinion of counsel satisfactory to the Company that registration is not
required under the Act.  Each certificate for the Warrant, the Warrant Shares
and any other security issued or issuable upon exercise of this Warrant shall
contain a legend in form and substance satisfactory to counsel for the Company,
setting forth the restrictions on transfer contained in this Section.

     8.  Registration Rights.
         -------------------

         8.1  The Company shall use its commercially reasonable best efforts to
effect the registration of the Warrant Shares simultaneously with the
registration of the other shares of Common Stock to be issued as part of the
"Nasdaq Financing," as defined in the engagement letter dated as of March 21,
2000 by and between the Company and ICE Holdings North America, LLC.  Unless and
until the Nasdaq Financing occurs, the Company shall have no obligation
whatsoever to register the Warrant Shares.

         8.2  If and whenever the Company is under an obligation pursuant to the
provisions of this Agreement to use its commercially reasonable best efforts to
effect the registration of any Warrant Shares, the Company shall, as
expeditiously as practicable:

     (a) use its commercially reasonable best efforts to cause a registration
statement that registers such Warrant Shares to become and remain effective for
a period of 90 days or until all of such Warrant Shares have been disposed of
(if earlier) (it being understood that the Company may discontinue any
registration);

     (b) furnish, at least five business days before filing a registration
statement that registers such Warrant Shares, a prospectus relating thereto or
any amendments or supplements

                                       3
<PAGE>

relating to such a registration statement or prospectus, to one counsel selected
by the Holder (the "Holder's Counsel"), copies of all such documents proposed to
be filed (it being understood that such five business-day period need not apply
to successive drafts of the same document proposed to be filed so long as such
successive drafts are supplied to the Holder's Counsel in advance of the
proposed filing by a period of time that is customary and reasonable under the
circumstances);

     (c) prepare and file with the Securities and Exchange Commission (the
"Commission") such amendments and supplements to such registration statement and
the prospectus used in connection therewith as may be necessary to keep such
registration statement effective for at least a period of 90 days or until all
of such Warrant Shares have been disposed of (if earlier) and to comply with the
provisions of the Securities Act with respect to the sale or other disposition
of such Warrant Shares (it being understood that the Company may discontinue any
registration);

     (d) notify in writing the Holder's Counsel promptly (i) of the receipt by
the Company of any notification with respect to the issuance by the Commission
of any stop order suspending the effectiveness of such registration statement or
prospectus or any amendment or supplement thereto or the initiation or
threatening of any proceeding for that purpose and (ii) of the receipt by the
Company of any notification with respect to the suspension of the qualification
of such Warrant Shares for sale in any jurisdiction or the initiation or
threatening of any proceeding for such purposes;

     (e) use its commercially reasonable best efforts to register or qualify
such Warrant Shares under such other securities or blue sky laws of such
jurisdictions as the Holder reasonably requests and do any and all other acts
and things which may be reasonably necessary or advisable to enable the Holder
to consummate the disposition in such jurisdictions of the Warrant Shares owned
by the Holder; provided, however, that the Company will not be required to
               --------  -------
qualify generally to do business, subject itself to general taxation or consent
to general service of process in any jurisdiction where it would not otherwise
be required to do so but for this paragraph (e) or to provide any material
undertaking or make any changes in its bylaws or Articles of Incorporation which
the Board of Directors determines to be contrary to the best interests of the
Company;

     (f) furnish to the Holder such number of copies of a summary prospectus, if
any, or other prospectus, including a preliminary prospectus, in conformity with
the requirements of the Securities Act, and such other documents as the Holder
may reasonably request in order to facilitate the public sale or other
disposition of such Warrant Shares;

     (g) use its commercially reasonable best efforts to cause such Warrant
Shares to be registered with or approved by such other governmental agencies or
authorities as may be necessary by virtue of the business and operations of the
Company to enable the Holder holding such Warrant Shares to consummate the
disposition of such Warrant Shares;

     (h) notify the Holder on a timely basis at any time when a prospectus
relating to such Warrant Shares is required to be delivered under the Securities
Act within the appropriate period mentioned in subparagraph (a) of this Section
8.2, of the happening of any event as a result of which the prospectus included
in such registration statement, as then in effect, includes an untrue statement
of a material fact or omits to state a material fact required to be stated
therein or necessary to make the statements therein not misleading in the light
of the circumstances then existing and, at the request of the Holder, prepare
and furnish to the Holder a reasonable number of copies of a supplement to or an
amendment of such prospectus as may be necessary so that, as thereafter
delivered to the offerees of such shares, such prospectus shall not include an
untrue

                                       4
<PAGE>

statement of a material fact or omit to state a material fact required to be
stated therein or necessary to make the statements therein not misleading in the
light of the circumstances then existing;

     (i) subject to the execution of confidentiality agreements in form and
substance satisfactory to the Company, make available upon reasonable notice and
during normal business hours, for inspection by the Holder, any underwriter
participating in any disposition pursuant to such registration statement and any
attorney, accountant or other agent retained by the Holder or underwriter
(collectively, the "Inspectors"), all pertinent financial and other records,
pertinent corporate documents and properties of the Company (collectively, the
"Records"), as shall be reasonably necessary to enable them to exercise their
due diligence responsibility, and cause the Company's officers, directors and
employees to supply all information (together with the Records, the
"Information") reasonably requested by any such Inspector in connection with
such registration statement.  Any of the Information which the Company
determines in good faith to be confidential, and of which determination the
Inspectors are so notified, shall not be disclosed by the Inspectors unless (i)
the disclosure of such Information is necessary to avoid or correct a
misstatement or omission in the registration statement, (ii) the release of such
Information is ordered pursuant to a subpoena or other order from a court of
competent jurisdiction or (iii) such Information has been made generally
available to the public; the Holder agrees that he/she/it will, upon learning
that disclosure of such Information is sought in a court of competent
jurisdiction, give notice to the Company and allow the Company, at the Company's
expense, to undertake appropriate action to prevent disclosure of the
Information deemed confidential;

     (j) use its commercially reasonable best efforts to obtain from its
independent certified public accountants "cold comfort" letters in customary
form and at customary times and covering matters of the type customarily covered
by cold comfort letters;

     (k) use its commercially reasonable best efforts to obtain from its counsel
an opinion or opinions in customary form;

     (l) issue to any underwriter to which the Holder may sell shares in such
offering certificates evidencing such Warrant Shares;

     (m) otherwise use its commercially reasonable best efforts to comply with
all applicable rules and regulations of the Commission and make available to the
Holder, as soon as reasonably practicable, earnings statements (which need not
be audited) covering a period of 12 months beginning within three months after
the effective date of the registration statement, which earnings statements
shall satisfy the provisions of Section 11(a) of the Securities Act; and

     (n) use its commercially reasonable best efforts to take all other steps
necessary to effect the registration of such Warrant Shares contemplated hereby.

     Each holder of the Warrant Shares, upon receipt of any notice from the
Company of any event of the kind described in Section 8.2(h) hereof, shall
forthwith discontinue disposition of the Warrant Shares pursuant to the
registration statement covering such Warrant Shares until such holder's receipt
of the copies of the supplemented or amended prospectus contemplated by Section
8.2(h) hereof, and, if so directed by the Company, such holder shall deliver to
the Company all copies, other than permanent file copies then in such holder's
possession, of the prospectus covering such Warrant Shares at the time of
receipt of such notice.

                                       5
<PAGE>

     9.  Notices.  Any notice or other communication required or permitted
         -------
hereunder shall be in writing and shall be delivered personally or sent by
certified, registered or express mail, postage pre-paid. Any such notice shall
be deemed given when so delivered personally, or if mailed, two days after the
date of deposit in the United States mails, as follows:

          If to the Company, to:

               PCSupport.com, Inc.
               3605 Gilmore Way
               Suite 300
               Burnaby, British Columbia, Canada
               V5G 4X5
               Attention: David W. Rowat, Vice President and Chief Financial
                          Officer

          With a copy to:

               Troy & Gould Professional Corporation
               1801 Century Park East, 16th Floor
               Los Angeles, CA 90067
               Attention:  Sanford J. Hillsberg, Esq.

          If to the Holder, to:

               ICE Partners GmbH,
               Kornhaustrasse 3
               9000 St. Gallen,
               Switzerland
               Attention:  Chris Woodgate

Any party may designate another address or person for receipt of notices
hereunder by notice given to the other parties in accordance with this Section.

     10.  Supplements and Amendments; Whole Agreement.  This Warrant may be
          -------------------------------------------
amended or supplemented only by an instrument in writing signed by the parties
hereto. This Warrant contains the full understanding of the parties hereto with
respect to the subject matter hereof, and there are no representations,
warranties, agreements or understandings other than expressly contained herein.

     11.  Governing Law.  This Warrant shall be deemed to be a contract made
          -------------
under the laws of the State of Nevada and for all purposes shall be governed by
and construed in accordance with the laws of such State applicable to contracts
to be made and performed entirely within such State.

     12.  Counterparts.  This Warrant may be executed in any number of
          ------------
counterparts and each of such counterparts shall for all purposes be deemed to
be an original, and all such counterparts shall together constitute but one and
the same instrument.

                                       6
<PAGE>

     13.  Descriptive Headings.  Descriptive headings of the several Sections
          --------------------
of this Warrant are inserted for convenience only and shall not control or
affect the meaning or construction of any of the provisions hereof.

     14.  Assignability.  This Warrant or any part thereof may be hereafter
          -------------
assigned by the Holder to any accredited investor executing documents reasonably
required by the Company. Any such assignment shall be binding on the Company and
shall inure to the benefit of any such assignee.

     IN WITNESS WHEREOF, PCSupport.com, Inc. has executed this Warrant dated for
reference May 1, 2001.

                            PCSUPPORT.COM, INC.

                            By: /s/ David W. Rowat
                               -------------------------------------------------

                            Name:   David W. Rowat
                            Title:   Vice President and Chief Financial Officer

                                       7
<PAGE>

                         NOTICE OF EXERCISE OF WARRANT

     The undersigned hereby irrevocably elects to exercise the right,
represented by the Warrant dated as of _______________________________ to
purchase _____________ shares of the Common Stock of PCSupport.com, Inc., and
tenders herewith payment in accordance with Section 2 of the Common Stock
Purchase Warrant.

     Please deliver the stock certificate to:
     ______________________________________
     ______________________________________
     ______________________________________

Dated:___________________

By:______________________

                              Payment method (check one):

                              [   ]       CASH:  $_____________________

                              or

                              [   ]       CASHLESS EXERCISE

                                       8
<PAGE>

THESE SECURITIES AND THE SECURITIES ISSUABLE UPON THEIR EXERCISE HAVE NOT BEEN
REGISTERED UNDER THE SECURITIES ACT OF 1933 AND MAY NOT BE TRANSFERRED UNLESS
COVERED BY AN EFFECTIVE REGISTRATION STATEMENT UNDER SAID ACT, OR AN OPINION OF
COUNSEL SATISFACTTroy & GouldFinancial Printing GroupTHESE SECURITIES AND THE
SECURITIES ISSUABLE UPON THEIR EXERCISE HAVE NOT BEEN REGISTERED UNDER THE
SECURITIES ACT OF 1933 AND MAY NOT BE TRANSFERRED UNLESS COVERED BY AN EFFECTIVE
REGISTRATION STATEMENT UNDER SAID ACT, OR AN OPINION OF COUNSEL SATISFACTORY TO
THE ISSUER TO THE EFFECT THAT ANY SUCH TRANSFER IS EXEMPT FROM SUCH
REGISTRATION.

THE HOLDER OF THE SECURITIES REPRESENTED HEREBY AGREES FOR THE BENEFIT OF THE
COMPANY THAT SUCH SECURITIES AND THE SECURITIES ISSUABLE UPON THEIR EXERCISE MAY
BE OFFERED, SOLD OR OTHERWISE TRANSFERRED ONLY (A) TO THE COMPANY, (B) OUTSIDE
BRITISH COLUMBIA, (C) INSIDE BRITISH COLUMBIA IN ACCORDANCE WITH EXEMPTIONS
AVAILABLE UNDER THE SECURITIES ACT (BRITISH COLUMBIA), IF AVAILABLE, OR (D)
OTHERWISE, IF THE COMPANY FIRST RECEIVES AN OPINION OF LEGAL COUNSEL FOR THE
HOLDER OF THE SECURITIES (CONCURRED IN BY LEGAL COUNSEL FOR THE COMPANY) STATING
THAT SUCH TRANSACTION MAY BE EFFECTED IN ACCORDANCE WITH THE SECURITIES ACT
(BRITISH COLUMBIA). A NEW CERTIFICATE BEARING NO LEGEND, DELIVERY OF WHICH WILL
CONSTITUTE "GOOD DELIVERY," MAY BE OBTAINED FROM U.S. STOCK TRANSFER UPON
DELIVERY OF THIS CERTIFICATE AND A DULY EXECUTED DECLARATION, IN A FORM
SATISFACTORY TO U.S. STOCK TRANSFER AND THE COMPANY, TO THE EFFECT THAT THE SALE
OF THE SECURITIES IS BEING MADE IN COMPLIANCE WITH AN EXEMPTION ORDER OF THE
BRITISH COLUMBIA SECURITIES COMMISSION RELATING TO THE SECURITIES.

                              PCSUPPORT.COM, INC.

                               **   AMENDED  **
                               ----------------

                                  "C" WARRANT
                       FOR THE PURCHASE OF COMMON STOCK

     1.  Issuance.  For value received, the receipt of which is hereby
         --------
acknowledged by PCSupport.com, Inc., a Nevada corporation (the "Company"), ICE
Partners GmbH (the "Holder"), is hereby granted the right to purchase, at any
time until June 23, 2002, (the "Expiration Date," subject to Section 6.2), SIXTY
TWO THOUSAND FIVE HUNDRED (62,500) fully paid and nonassessable shares of the
Company's common stock, par value $.001 (the "Common Stock"), at the exercise
price of $1.00 per share (the "Exercise Price"), subject to adjustments as set
forth in Section 6 hereof.

     2.  Exercise of Warrants.
         --------------------

         2.1  Payment of Exercise Price; Cashless Exercise.  This Warrant is
               --------------------------------------------
exercisable in whole or in part at the Exercise Price per share of Common Stock
payable hereunder, payable in cash or by certified or official bank check.  The
Holder may also elect a "cashless" exercise, in which

                                       1
<PAGE>

                               X =   (M - P) * N
                                     -----------
                                          M

         X is the number of shares of Common Stock to be received by the Holder
upon the "cashless" exercise;

         M is the fair market value of a share of Common Stock on the date of
exercise.  If the stock is regularly quoted on a recognized securities market,
its fair market value shall be the closing price of the Common Stock on the date
of exercise; however, if no closing price is available, then the average of the
high bid and low asked price on that day will be used.  In the absence of an
established market, the fair market value shall be determined in good faith by
the Company's Board of Directors;

         P is the Exercise Price; and

         N is the number of shares submitted for cashless exercise, with the
maximum number being the shares subject to this Warrant.

         2.2  Procedure for Exercise.  Upon surrender of this Warrant with the
              ----------------------
annexed Notice of Exercise Form duly executed, together with payment of the
Exercise Price for the shares of Common Stock purchased, the Holder shall be
entitled to receive a certificate or certificates for the shares of Common Stock
so purchased.

     3.  Reservation of Shares.  The Company hereby agrees that at all times
         ---------------------
during the term of this Warrant there shall be reserved for issuance upon
exercise of this Warrant such number of shares of its Common Stock as shall be
required for issuance upon exercise of this Warrant (the "Warrant Shares").

     4.  Mutilation or Loss of Warrant.  Upon receipt by the Company of evidence
         -----------------------------
satisfactory to it of the loss, theft, destruction or mutilation of this
Warrant, and (in the case of loss, theft or destruction) receipt of reasonably
satisfactory indemnification, and (in the case of mutilation) upon surrender and
cancellation of this Warrant, the Company will execute and deliver a new Warrant
of like tenor and date and any such lost, stolen, destroyed or mutilated Warrant
shall thereupon become void.

     5.  No Rights as Shareholder.  The Holder shall not, by virtue hereof, be
         ------------------------
entitled to any rights of a shareholder of the Company, either at law or in
equity, and the rights of the Holder are limited to those expressed in this
Warrant and are not enforceable against the Company except to the extent set
forth herein.

     6.  Effect of Certain Transactions
         ------------------------------

         6.1  Adjustments for Stock Splits, Stock Dividends Etc.  If the
              -------------------------------------------------
number of outstanding shares of Common Stock of the Company are increased or
decreased by a stock split, reverse stock split, stock dividend, stock
combination, recapitalization or the like, the Exercise Price and the number of
shares purchasable pursuant to this Warrant shall be adjusted proportionately so
that the ratio of (i) the aggregate number of shares purchasable by exercise of
this Warrant to (ii) the total number of shares outstanding immediately
following such stock split, reverse stock split, stock dividend, stock
combination, recapitalization or the like shall remain

                                       2
<PAGE>

unchanged, and the aggregate purchase price of shares issuable pursuant to this
Warrant shall remain unchanged.

         6.2  Adjustments for Reorganization, Mergers, Consolidations or Sales
              ----------------------------------------------------------------
of Assets.  If at any time there is a capital reorganization of the Common Stock
---------
(other than a recapitalization, combination, or the like provided for elsewhere
in this Section 6) or merger or consolidation of the Company with another
corporation (other than one covered by Section 6.2(ii)), or the sale of all or
substantially all of the Company's properties and assets to any other person,
then, as a part of such reorganization, merger, consolidation or sale, provision
shall be made so that the Holder shall thereafter be entitled to receive upon
exercise of this Warrant (and only to the extent this Warrant is exercised), the
number of shares of stock or other securities or property of the Company, or of
the successor corporation resulting from such merger or consolidation or sale,
to which a holder of Common Stock, or other securities, deliverable upon the
exercise of this Warrant would otherwise have been entitled on such capital
reorganization, merger, consolidation or sale.  In any such case, appropriate
adjustments shall be made in the application of the provisions of this Section 6
(including adjustment of the Exercise Price then in effect and number of Warrant
Shares purchasable upon exercise of this Warrant) which shall be applicable
after such events.

     7.  Transfer to Comply with the Securities Act.  This Warrant has not been
         ------------------------------------------
registered under the Securities Act of 1933, as amended, (the "Securities Act")
and has been issued to the Holder for investment and not with a view to the
distribution of either the Warrant or the Warrant Shares.  Neither this Warrant
nor any of the Warrant Shares or any other security issued or upon exercise of
this Warrant may be sold, transferred, pledged or hypothecated in the absence of
an effective registration statement under the Act relating to such security or
an opinion of counsel satisfactory to the Company that registration is not
required under the Act.  Each certificate for the Warrant, the Warrant Shares
and any other security issued or issuable upon exercise of this Warrant shall
contain a legend in form and substance satisfactory to counsel for the Company,
setting forth the restrictions on transfer contained in this Section.

     8.  Registration Rights.
         -------------------

         8.1  The Company shall use its commercially reasonable best efforts to
effect the registration of the Warrant Shares simultaneously with the
registration of the other shares of Common Stock to be issued as part of the
"Nasdaq Financing," as defined in the engagement letter dated as of March 21,
2000 by and between the Company and ICE Holdings North America, LLC.  Unless and
until the Nasdaq Financing occurs, the Company shall have no obligation
whatsoever to register the Warrant Shares.

         8.2  If and whenever the Company is under an obligation pursuant to the
provisions of this Agreement to use its commercially reasonable best efforts to
effect the registration of any Warrant Shares, the Company shall, as
expeditiously as practicable:

     (a) use its commercially reasonable best efforts to cause a registration
statement that registers such Warrant Shares to become and remain effective for
a period of 90 days or until all of such Warrant Shares have been disposed of
(if earlier) (it being understood that the Company may discontinue any
registration);

     (b) furnish, at least five business days before filing a registration
statement that registers such Warrant Shares, a prospectus relating thereto or
any amendments or supplements

                                       3
<PAGE>

relating to such a registration statement or prospectus, to one counsel selected
by the Holder (the "Holder's Counsel"), copies of all such documents proposed to
be filed (it being understood that such five business-day period need not apply
to successive drafts of the same document proposed to be filed so long as such
successive drafts are supplied to the Holder's Counsel in advance of the
proposed filing by a period of time that is customary and reasonable under the
circumstances);

     (c) prepare and file with the Securities and Exchange Commission (the
"Commission") such amendments and supplements to such registration statement and
the prospectus used in connection therewith as may be necessary to keep such
registration statement effective for at least a period of 90 days or until all
of such Warrant Shares have been disposed of (if earlier) and to comply with the
provisions of the Securities Act with respect to the sale or other disposition
of such Warrant Shares (it being understood that the Company may discontinue any
registration);

     (d) notify in writing the Holder's Counsel promptly (i) of the receipt by
the Company of any notification with respect to the issuance by the Commission
of any stop order suspending the effectiveness of such registration statement or
prospectus or any amendment or supplement thereto or the initiation or
threatening of any proceeding for that purpose and (ii) of the receipt by the
Company of any notification with respect to the suspension of the qualification
of such Warrant Shares for sale in any jurisdiction or the initiation or
threatening of any proceeding for such purposes;

     (e) use its commercially reasonable best efforts to register or qualify
such Warrant Shares under such other securities or blue sky laws of such
jurisdictions as the Holder reasonably requests and do any and all other acts
and things which may be reasonably necessary or advisable to enable the Holder
to consummate the disposition in such jurisdictions of the Warrant Shares owned
by the Holder; provided, however, that the Company will not be required to
               --------  -------
qualify generally to do business, subject itself to general taxation or consent
to general service of process in any jurisdiction where it would not otherwise
be required to do so but for this paragraph (e) or to provide any material
undertaking or make any changes in its bylaws or Articles of Incorporation which
the Board of Directors determines to be contrary to the best interests of the
Company;

     (f) furnish to the Holder such number of copies of a summary prospectus, if
any, or other prospectus, including a preliminary prospectus, in conformity with
the requirements of the Securities Act, and such other documents as the Holder
may reasonably request in order to facilitate the public sale or other
disposition of such Warrant Shares;

     (g) use its commercially reasonable best efforts to cause such Warrant
Shares to be registered with or approved by such other governmental agencies or
authorities as may be necessary by virtue of the business and operations of the
Company to enable the Holder holding such Warrant Shares to consummate the
disposition of such Warrant Shares;

     (h) notify the Holder on a timely basis at any time when a prospectus
relating to such Warrant Shares is required to be delivered under the Securities
Act within the appropriate period mentioned in subparagraph (a) of this Section
8.2, of the happening of any event as a result of which the prospectus included
in such registration statement, as then in effect, includes an untrue statement
of a material fact or omits to state a material fact required to be stated
therein or necessary to make the statements therein not misleading in the light
of the circumstances then existing and, at the request of the Holder, prepare
and furnish to the Holder a reasonable number of copies of a supplement to or an
amendment of such prospectus as may be necessary so that, as thereafter
delivered to the offerees of such shares, such prospectus shall not include an
untrue

                                       4
<PAGE>

statement of a material fact or omit to state a material fact required to be
stated therein or necessary to make the statements therein not misleading in the
light of the circumstances then existing;

     (i) subject to the execution of confidentiality agreements in form and
substance satisfactory to the Company, make available upon reasonable notice and
during normal business hours, for inspection by the Holder, any underwriter
participating in any disposition pursuant to such registration statement and any
attorney, accountant or other agent retained by the Holder or underwriter
(collectively, the "Inspectors"), all pertinent financial and other records,
pertinent corporate documents and properties of the Company (collectively, the
"Records"), as shall be reasonably necessary to enable them to exercise their
due diligence responsibility, and cause the Company's officers, directors and
employees to supply all information (together with the Records, the
"Information") reasonably requested by any such Inspector in connection with
such registration statement.  Any of the Information which the Company
determines in good faith to be confidential, and of which determination the
Inspectors are so notified, shall not be disclosed by the Inspectors unless (i)
the disclosure of such Information is necessary to avoid or correct a
misstatement or omission in the registration statement, (ii) the release of such
Information is ordered pursuant to a subpoena or other order from a court of
competent jurisdiction or (iii) such Information has been made generally
available to the public; the Holder agrees that he/she/it will, upon learning
that disclosure of such Information is sought in a court of competent
jurisdiction, give notice to the Company and allow the Company, at the Company's
expense, to undertake appropriate action to prevent disclosure of the
Information deemed confidential;

     (j) use its commercially reasonable best efforts to obtain from its
independent certified public accountants "cold comfort" letters in customary
form and at customary times and covering matters of the type customarily covered
by cold comfort letters;

     (k) use its commercially reasonable best efforts to obtain from its counsel
an opinion or opinions in customary form;

     (l) issue to any underwriter to which the Holder may sell shares in such
offering certificates evidencing such Warrant Shares;

     (m) otherwise use its commercially reasonable best efforts to comply with
all applicable rules and regulations of the Commission and make available to the
Holder, as soon as reasonably practicable, earnings statements (which need not
be audited) covering a period of 12 months beginning within three months after
the effective date of the registration statement, which earnings statements
shall satisfy the provisions of Section 11(a) of the Securities Act; and

     (n) use its commercially reasonable best efforts to take all other steps
necessary to effect the registration of such Warrant Shares contemplated hereby.

     Each holder of the Warrant Shares, upon receipt of any notice from the
Company of any event of the kind described in Section 8.2(h) hereof, shall
forthwith discontinue disposition of the Warrant Shares pursuant to the
registration statement covering such Warrant Shares until such holder's receipt
of the copies of the supplemented or amended prospectus contemplated by Section
8.2(h) hereof, and, if so directed by the Company, such holder shall deliver to
the Company all copies, other than permanent file copies then in such holder's
possession, of the prospectus covering such Warrant Shares at the time of
receipt of such notice.

                                       5
<PAGE>

     9.  Notices.  Any notice or other communication required or permitted
         -------
hereunder shall be in writing and shall be delivered personally or sent by
certified, registered or express mail, postage pre-paid. Any such notice shall
be deemed given when so delivered personally, or if mailed, two days after the
date of deposit in the United States mails, as follows:

         If to the Company, to:

              PCSupport.com, Inc.
              3605 Gilmore Way
              Suite 300
              Burnaby, British Columbia, Canada
              V5G 4X5
              Attention:  David W. Rowat, Vice President and Chief Financial
                          Officer

         With a copy to:

              Troy & Gould Professional Corporation
              1801 Century Park East, 16th Floor
              Los Angeles, CA 90067
              Attention:  Sanford J. Hillsberg, Esq.

         If to the Holder, to:

              ICE Partners GmbH,
              Kornhaustrasse 3
              9000 St. Gallen,
              Switzerland
              Attention:  Chris Woodgate

Any party may designate another address or person for receipt of notices
hereunder by notice given to the other parties in accordance with this Section.

     10.  Supplements and Amendments; Whole Agreement.  This Warrant may be
          -------------------------------------------
amended or supplemented only by an instrument in writing signed by the parties
hereto. This Warrant contains the full understanding of the parties hereto with
respect to the subject matter hereof, and there are no representations,
warranties, agreements or understandings other than expressly contained herein.

     11.  Governing Law.  This Warrant shall be deemed to be a contract made
          -------------
under the laws of the State of Nevada and for all purposes shall be governed by
and construed in accordance with the laws of such State applicable to contracts
to be made and performed entirely within such State.

     12.  Counterparts.  This Warrant may be executed in any number of
          ------------
counterparts and each of such counterparts shall for all purposes be deemed to
be an original, and all such counterparts shall together constitute but one and
the same instrument.

                                       6
<PAGE>

     13.  Descriptive Headings.  Descriptive headings of the several Sections
          --------------------
of this Warrant are inserted for convenience only and shall not control or
affect the meaning or construction of any of the provisions hereof.

     14.  Assignability.  This Warrant or any part thereof may be hereafter
          -------------
assigned by the Holder to any accredited investor executing documents reasonably
required by the Company. Any such assignment shall be binding on the Company and
shall inure to the benefit of any such assignee.

     IN WITNESS WHEREOF, PCSupport.com, Inc. has executed this Warrant dated for
reference May 1, 2001.

                            PCSUPPORT.COM, INC.

                            By: /s/ David W. Rowat
                               -------------------------------------------------

                            Name:   David W. Rowat
                            Title:  Vice President and Chief Financial Officer

                                       7
<PAGE>

                         NOTICE OF EXERCISE OF WARRANT

     The undersigned hereby irrevocably elects to exercise the right,
represented by the Warrant dated as of _______________________________ to
purchase _____________ shares of the Common Stock of PCSupport.com, Inc., and
tenders herewith payment in accordance with Section 2 of the Common Stock
Purchase Warrant.

     Please deliver the stock certificate to:
     ______________________________________
     ______________________________________
     ______________________________________

Dated:____________________

By:_______________________

                              Payment method (check one):

                              [   ]       CASH:  $_____________________

                              or

                              [   ]       CASHLESS EXERCISE

                                       8<PAGE>

                                                                    EXHIBIT 10.3

                               3605 GILMORE WAY

                                    BURNABY

                               OFFER TO SUB-LEASE

                                    BETWEEN

                              PCSUPPORT.COM, INC.

                                 (SUB-LANDLORD)

                                      AND

                        INPHOGENE BIOCOMMUNICATIONS INC.

                                  (SUB-TENANT)

Colliers Macaulay Nicolls Inc
("Agent")
Norm Taylor (604) 661-0893
Office Leasing Division
<PAGE>

                               OFFER TO SUB-LEASE

                                3605 GILMORE WAY

                                  BURNABY, BC

                                (THE "BUILDING")

TO:    PCSupport.com, Inc.                                ("Sub-Landlord")
       300 - 3605 Gilmore Way
       Burnaby, BC  V5G 4X5

WE:    Inphogene Biocommunications Inc.                   ("Sub-Tenant")
       309 - 4475 Wayburne Drive
       Burnaby, BC  V5G 3L1

hereby offer to sub-lease from the Sub-Landlord, upon the following terms and
conditions, the premises on the second (2nd) floor of the Building, having a
Rentable Area of approximately eight thousand two hundred fifty (8,250) square
feet (the "Sub-Lease Premises").  The floor area of the Sub-Lease Premises is as
shown outlined in heavy black on the plan forming Schedule "A" to the Offer to
Sub-Lease.

1.     Term

       The Term of the Sub-Lease shall be four (4) years and four (4) months and
       thirty (30) days commencing on the 1st day of April, 2001 (the
       "Commencement Date") and expiring on the 30th day of August, 2005.

2.     Basic Rent

       The Basic Rent, plus any applicable Goods and Services Tax, shall be
       payable monthly in advance by the Sub-Tenant on the first day of each
       month during the Term to the Sub-Landlord. The Basic Rent shall be based
       on the Rentable Area of the Sub-Lease Premises and measured in a manner
       prescribed by the Lease calculated at the rate of Fifteen Dollars
       ($15.00) per square foot per annum.

3.     Operating Costs and Property Taxes

       The Sub-Tenant's Proportionate Share of Operating Costs and Property
       Taxes, currently estimated at Nine Dollars ($9.00) per square foot for
       the 2000 fiscal year, plus Goods and Services Tax, shall be payable as
       additional rent as per the terms of the Lease during the Term in addition
       to the Basic Rent.
<PAGE>

4.     Deposit

       A cheque for Thirty-Five Thousand Three Hundred Ten ($35,310.00) (the
       "Deposit") payable to Colliers Macaulay Nicolls Inc., in trust, is
       tendered herewith as the Deposit and to be credited in payment firstly
       towards the last month's gross rent and thereafter towards the first
       months gross rent due, plus any applicable Goods and Services Tax, and to
       be returned to the Sub-Tenant if this Offer is not accepted. In the event
       the Sub-Tenant defaults under the terms hereof, the Sub-Landlord may
       terminate this agreement and retain the Deposit on account of damages and
       not as a penalty, without prejudice to any other remedy.

5.     Lease

       The Sub-Tenant covenants to abide by all the terms of the Sub-Landlord's
       Lease (the "Lease") with the exception of the terms set out in this Offer
       which differ from the terms of the Lease. The Sub-Tenant acknowledges
       having received a copy of the Lease attached hereto as Schedule "B".

       The Sub-Tenant shall enter into a Sub-Lease Agreement incorporating the
       terms of this Offer and the Lease amended where applicable, if requested
       by the Sub-Landlord who shall prepare the Sub-Lease Agreement at its cost
       prior to April 1, 2001, otherwise this Offer together with the Lease
       shall constitute the Sub-Lease Agreement.

6.     Use

       The Sub-Lease Premises shall be used only for the purposes of a general
       business office that conforms with the City of Burnaby's zoning bylaws.

7.     SUBLANDLORD'S WORK

       The Sub-Landlord shall provide the Premises in a shell condition of a
       clean and smooth concrete floor, installed t-bar ceiling complete tiles,
       deep celled parabolic lighting lenses, sprinkler heads and HVAC all
       functioning and distributed to an open plan layout. Otherwise the
       Premises are accepted "as is". The Sub-Landlord will be responsible for
       the costs to construct any required demising walls to building standard
       and to install a building entry / exit door, if required, to meet
       applicable codes and bylaws.

       Notwithstanding anything to the contrary herein contained, the
       Commencement Date of the Term shall be postponed until the Premises are
       ready for occupancy if labour disruption or other occurrence hinders or
       delays the Sub-Landlord from completing the Sub-Landlord's Work prior to
       the Commencement Date.

                                      -2-
<PAGE>

8.     SUBTENANT'S WORK

       Any items not specifically included in the Sub-Landlord's Work shall be
       deemed to be Sub-Tenant's Work or Leasehold Improvements, the Subtenant
       shall be required to prepare working drawings of the proposed improvement
       work and obtain the written consent of the Sub-Landlord before commencing
       the improvement work, such consent not to be unreasonably withheld. It is
       agreed and understood that the Sub-Landlord and Sub-Tenant shall work in
       consultation regarding the design and layout of all improvements to the
       Premises so as to construct improvements to the Premises that will be
       useful to both companies. All improvement work shall be done by qualified
       and licensed contractors and sub-contractors whom the Sub-Landlord shall
       have approved in writing. The Sub-Tenant also agrees to employ the
       Landlord's consultant regarding any modifications to the HVAC and
       electrical distribution systems beyond the base building system. The
       Premises shall be improved to a standard in keeping with the appearance
       and character of the Building.

9.     PERMITS

       It is the Subtenants responsibility to secure all the necessary building
       permits and government approvals for the Sub-Tenants Work. Such permits
       must be secured before any work shall commence on the Premises. The Sub-
       Tenant shall also be responsible for acquisition of the final occupancy
       permit as it applies to the Sub-Tenant's Work. The Sub-Tenant shall
       provide the Sub-Landlord with copies of all applicable permits and
       approvals.

10.    EARLY OCCUPATION BY TENANT

       During any period prior to the commencement of the Term (including the
       period from the date upon which the Premises are ready for the
       construction of the Tenants' Work or Leasehold Improvements until the
       commencement of the Term) in which the Sub-Tenant is permitted to have
       occupancy of the Premises, whether exclusively or in common with the
       Landlord, its contractors, sub-contractors, or employees, the Sub-Tenant
       shall be bound by all the provisions of the Sub-lease saving those
       requiring the payment of Basic Rent or the Sub-Tenant's proportionate
       share of the Operating Expenses and Taxes.

11.    FIXTURING PERIOD

       From the date upon which the Sub-Tenant and Sub-Landlord have an
       unconditional, firm and binding Offer of Sub-Lease, the Sub-Tenant shall
       have a day fixturing period prior to the Commencement Date of the Lease
       term in which to carry out construction of any Sub-Tenant's Work or
       Leasehold Improvements. Such fixturing period shall be free of Basic
       Rent, Operating Expenses and Taxes. The Sub-Tenant shall be bound by all
       other terms of this Offer to Sub-Lease, from the date of first occupancy
       of the Premises by the Sub-Tenant for the purpose of fixturing the
       Premises. In the event the improvements to the Premises are complete
       prior to the Commencement Date the Sub-Tenant may occupy the Premises for
       the purpose of running their business free of Basic Rent, Operating
       Expenses and Taxes.

                                      -3-
<PAGE>

12.    LEASEHOLD IMPROVEMENT ALLOWANCE

       The Sub-Landlord will reimburse the Sub-Tenant for expenses incurred
       completing the Leasehold Improvements, to a maximum amount of Two Hundred
       Six Thousand Two Hundred and Fifty Dollars ($206,250.00) based on Twenty
       Five Dollars ($25.00) per rentable square foot of the Premises (the
       "Leasehold Improvement Allowance") provided the Sub-Landlord is satisfied
       that all of the following conditions have been met:

       1) all Sub-Lease documentation has been satisfactorily executed by the
          Sub-Tenant and returned to the Sub-Landlord;

       2) the Sub-Landlord is in receipt of invoices paid by the Sub-Tenant in
          an amount equal to or exceeding the amount claimed for reimbursement;

       3) the Sub-Tenant provides the Sub-Landlord with statutory declaration
          confirming that all of the Sub-Tenant's subtrades and suppliers have
          been paid in full and that no liens arising from the Leasehold
          Improvements have been or may be placed against the building; and

       4) the Sub-Tenant has been granted an occupancy permit concerning the
          Premises.

       The Sub-Tenant expressly acknowledges and agrees that this section is
       personal to InphoGene Biocommunications Inc.

13.    SUBTENANT'S CONDITIONS
       This offer to Lease is subject to:

       (a) the Sub-Tenant's review and approval of the Headlease agreement
           between Discovery Parks Incorporated (the "Landlord") and the Sub-
           Landord. It is agreed and understood that within 48 hours of
           Acceptance of this Offer to Sublease the Sub-Landord shall provide to
           the Sub-Tenant a copy of the Lease for the Sub-Tenant's review and
           approval.

       The above condition is for the sole benefit of the Sub-Tenant and must be
       waived unilaterally by the Sub-Tenant within Eight (8) business days of
       the date of Acceptance of this Offer to Sub-Lease in order to proceed
       with completion of the contract. Should these conditions not be removed
       from this Offer to Sub-Lease by notice in writing to the Sub-Landlord or
       the Agent within the specified time frames, this Offer to Sub-Lease shall
       be null and void and all deposit monies returned to the Sub-Tenant.

                                      -4-
<PAGE>

14.    SUBLANDLORD'S CONDITIONS
       This offer to Lease is subject to:

       (a) the Sub-Landlord being satisfied with the financial covenant of the
           Sub-Tenant. Within eight (8) business days of the date of acceptance
           of this Offer to Sub-Lease, the Sub-Landlord shall notify the Sub-
           Tenant of what information it requires. The Sub-Tenant shall provide
           the Sub-Landlord with any credit information requested, including
           suppliers, bank and auditor's references, and financial statements
           within two (2) business days of receipt of the Sub-Landlord's request
           for the information. The Landlord shall have a further period of Five
           (5) business days from the date of receipt of the aforesaid
           information from the Tenant to determine whether or not the Tenant is
           financially responsible.

       The above condition is for the sole benefit of the Sub-Landlord and must
       be waived unilaterally by the Sub-Landlord in order to proceed with
       completion of the contract. Should these conditions not be removed from
       this Offer to Sub-Lease by notice in writing to the Sub-Tenant or the
       Agent within the specified time frames, this Offer to Sub-Lease shall be
       null and void and all deposit monies returned to the Sub-Tenant.

15.    FIRST OPPORTUNITY TO SUBLEASE

       The Sub-Landlord covenants with the Sub-Tenant that if the Sub-Tenant is
       not in default under the Sub-Lease and has not frequently or persistently
       been in default under the Sub-Lease, then if the Sub-Landlord wishes to
       let, from time to time, all or any part of the space on the 3rd floor of
       the Building, the Sub-Tenant will have a first opportunity to take all of
       such space or, subject to the proviso at the end of this Section 15, such
       portion of the space as the Sub-Tenant may select, on sublease in an "as
       is" condition. Such first opportunity to sublease shall be exercisable as
       follows: When the Sub-Landlord wishes to let from time to time such
       space, the Sub-Landlord will advise the Sub-Tenant of the amount of space
       that it wishes to let, the date it will be available for occupancy and
       the Basic Rent and the term for which the Sub-Landlord intends to let the
       space. The Sub-Tenant will have Seven (7) days following its receipt of
       the Sub-Landlord's notice in which to decide whether or not it wishes to
       take all of such space or, if permitted as hereinafter provided, a
       portion of that space, on lease on the terms and conditions set out in
       the Sub-Landlord's notice. If within the seven (7) day period the Sub-
       Tenant does not enter into an agreement to sub-lease for all of such
       space or, if permitted as hereinafter provided, a portion becoming
       available, the Sub-Landlord will be free within the six months following
       the termination of the Seven (7) day period to let all or any part of
       that space to a third party. The Sub-Tenant may elect to sublease a
       portion of that space that the Sub-Landlord wishes to let only if each of
       that portion of the space and the remaining space would, in the Sub-
       Landlord's opinion, be readily marketable, usable and suitable for
       subleasing, without additional costs including additional demising costs,
       having regard to such things as configuration, size and all applicable
       by-laws, regulations and recommendations and prudent building management
       practice.

                                      -5-
<PAGE>

       The Sub-Tenant expressly acknowledges and agrees that this First
       Opportunity to Sub-Lease clause is personal to InphoGene
       Biocommunications Inc.

16.    OPTION TO RENEW

       In the event the Sub-Landlord exercise it's Option to Renew in the
       headlease the Sub-Landlord covenants with the Sub-Tenant that in the
       event the Sub-Landlord does not require the Premises and if the Sub-
       Tenant is not in default under the Sub-Lease and has not frequently or
       persistently been in default under the Sub-Lease, the Sub-Tenant shall
       have the option of renewing the Sub-Lease by notice in writing given to
       the Sub-Landlord at least five (5) months prior to the expiry of the
       Term, for an additional term of sixty (60) months on the same terms and
       conditions as set forth in the Sub-Lease, save and except that there
       shall be no further right of renewal, no leasehold improvement allowance
       and except that the Basic Rent reserved during the renewal term shall be
       the same rate as the Sub-Landlord has negotiated with the Landlord on
       renewing the headlease.

       The Sub-Tenant expressly acknowledges and agrees that this Option to
       Renew clause is personal to InphoGene Biocommunications Inc. and is
       subject to the Landlord's consent.

17.    PARKING

       The Sub-Landlord shall provide twenty one (21) parking stalls to be
       located within the secured underground parkade of the building upon the
       same rental terms as outlined in the headlease.

18.    SIGNAGE

       Provided that the Sub-Landlord chooses not to utilize its building
       signage rights, the Sub-Landlord agrees to provide the Sub-Tenant
       exterior building signage and directory signage subject the City of
       Burnaby's and the Landlord's approval. All costs associated with such
       signage including, design, construction, installation, maintenance and
       removal shall be the sole responsibility of the Sub-Tenant.

19.    Sole Agreement

       There are no agreements, covenants, representations, warranties or
       conditions in any way relating to the subject matter of this agreement
       expressed or implied, collateral or otherwise, except as expressly set
       forth herein.

20.    Time of the Essence

       Time is of the essence of this agreement with respect to the covenants
       contained herein.

                                      -6-
<PAGE>

21.    Definitions

       Words defined in the Lease and used herein shall have the same meaning
       ascribed to them by the Lease.

22.    Consent of Landlord

       This Offer is subject to the consent of the Landlord in accordance with
       the terms of the Lease.

23.    Agent's Commission

       Agent's commission equating to two (2) month's Gross Rent, plus any
       applicable Goods and Services Tax, shall be payable by the Sub-Landlord,
       and is to be deducted from the Deposit on the Commencement Date or
       occupancy by the Sub-Tenant, whichever first occurs, and the excess
       Deposit remitted to the Sub-Landlord, or any commission balance due to
       the Agent remitted by the Sub-Landlord.

24.    Offer Provisions

       All terms of this Offer shall survive the completion of this transaction
       and shall not merge. In the event of any conflict between the terms of
       this Offer and the terms of the Lease, the terms of this Offer shall
       prevail.

25.    Disclosure

       The Sub-Landlord and the Sub-Tenant acknowledge and agree that:

       (a) in accordance with the Code of Ethics of the Canadian Real Estate
           Association, Colliers Macaulay Nicolls Inc. (the "Agent") has
           disclosed that it is representing the Sub-Landlord and the Sub-Tenant
           in the transaction described in this Agreement;

       (b) the Agent, in order to accommodate the transaction described in this
           Agreement, was and is entitled to pass any relevant information it
           receives from either party or from any other source to either of the
           parties as the Agent sees fit, without being in conflict of its
           duties to either party; and

       (c) the Sub-Landlord shall pay the commission and compensation of two (2)
           months Gross Rent, plus any applicable Goods and Services Tax, due to
           the Agent pursuant to the transaction described in this Agreement.

26.    FACSIMILE TRANSMISSION

       A party hereto may signify its agreement to the terms hereof by facsimile
       transmission. A telecopy facsimile of this agreement received by a party
       hereto which shows the signature(s) of the authorized signatory(ies) of
       the other party will be good proof of execution by that other party.

                                      -7-
<PAGE>

27.    Acceptance

       This counter Offer shall be irrevocable and open for acceptance until
       4:00 p.m. on the 8th day of January, 2001, after which time if not
       accepted this Offer shall be null and void and the Deposit shall be
       returned in full to the Sub-Tenant. This Offer may be accepted by signing
       and returning one duplicate copy or facsimile of this Offer.

       DATED this 2 day of January, 2001.

                                    Inphogene Biocommunications Inc.

                                    SUB-TENANT

                                    Per:    /s/ Chris Carthy
                                          --------------------------------------

                                    Per:
                                          --------------------------------------

                                   ACCEPTANCE

The Sub-Landlord hereby accepts the above Offer this 3rd day of January, 2001.

                                    PCSUPPORT.COM, INC.

                                    SUB-LANDLORD

                                    Per:    /s/ David W. Rowat
                                          --------------------------------------

                                    Per:
                                          --------------------------------------

                               LANDLORD'S CONSENT

The Landlord hereby consents to the attached Offer this ______ day of December,
2000.

                                    Discovery Parks Incorporated

                                    LANDLORD

                                    Per:
                                          --------------------------------------

                                    Per:
                                          --------------------------------------

                                      -8-
<PAGE>

                                 SCHEDULE "A"

                                     PLAN
<PAGE>

This Amendment/Addendum shall be attached to and become a part of the Offer to
Sub-Lease between PCSUPPORT.COM, INC. (Sublandlord) and INPHOGENE
BIOCOMMUNICATIONS (Canada) INC. (SubTenant)

--------------------------------------------------------------------------------

Address:           3605 Gilmore Way, Burnaby, BC

The Subtenant hereby removes the Condition Precedent as contained in Clause 13
of the above noted Offer to Sublease as follows:

     13.  SUBTENANT'S CONDITIONS

     This Offer to Lease is subject to:

          (a)  the Subtenant's review and approval of the Headlease agreement
               between Discovery Parks Incorporated (the "Landlord") and the
               Sublandlord. It is agreed and understood that within 48 hours of
               Acceptance of this Offer to Sublease the Sublandlord shall
               provide to the Subtenant a copy of the Lease for the Subtenant's
               review and approval.

The Sublandlord hereby removes the Condition Precedent as contained in Clause 13
of the above noted Offer to Sub-Lease as follows:

     14.  SUBLANDLORD'S CONDITIONS

     This Offer to Lease is subject to:

          (a)  the Sublandlord being satisfied with the financial covenant of
               the Subtenant. Within eight (8) business days of the date of
               acceptance of this Offer to Sublease, the Sublandlord shall
               notify the Subtenant of what information it requires. The
               Subtenant shall provide the Sublandlord with any credit
               information requested, including suppliers, bank and auditor's
               references, and financial statements within two (2) business days
               of receipt of the Sublandlord's request for the information. The
               Landlord shall have a further period of five business days from
               the date of receipt of the aforesaid information from the Tenant
               to determine whether or not the Tenant is financially
               responsible.

ALL OTHER TERMS AND CONDITIONS TO REMAIN IN FULL FORCE AND EFFECT.

                                         /s/  Chris Carthy
---------------------------------   --------------------------------------------
Witness                             INPHOGENE BIOCOMMUNICATIONS
                                    INC. (Subtenant)  (Authorized Signatory)

                                         Jan 16, 2001
                                    --------------------------------------------
                                    Date

                                         /s/  David W. Rowat
---------------------------------   --------------------------------------------
Witness                             PCSUPPORT.COM, INC. (Sublandlord)
                                    (Authorized Signatory)

                                         17 Jan 01
                                    --------------------------------------------
                                    Date
<PAGE>

                        AMENDMENT TO OFFER TO SUB-LEASE

This Agreement is made as of January 15, 2001,

BETWEEN:

             PCSUPPORT.COM, INC. with an address at 300 - 3605 Gilmore Way,
             Burnaby, V5G 4X5

             ("Sub-Landlord")

AND:

             INPHOGENE BIOCOMMUNICATIONS INC. with an address at 309 - 4475
             Wayburne Drive, Burnaby, BC  V5G 3L1

             ("InphoGene")

WHEREAS:

A.    On January 2, 2001, InphoGene made an offer to the Sub-Landlord to
sublease certain premises situated at 3605 Gilmore Way, Burnaby, B.C. ("Offer to
Sublease");

B.    On January 3, 2001, the Sub-Landlord accepted the Offer to Sublease on the
condition that InphoGene deposits an additional CDN$16,500;

C.    InphoGene wishes to correct an error in the Offer to Sublease to reflect
that the sub-tenant will be InphoGene Biocommunications (Canada) Inc., a wholly
owned subsidiary of InphoGene, and not InphoGene, a holding company; and

D.    The parties wish to enter into this Agreement to record their agreement to
amend the Offer to Sublease as set out in this Agreement.

NOW THEREFORE THIS AGREEMENT WITNESSES that in consideration of the premises and
mutual covenants contained herein, the parties agree as follows:
<PAGE>

1.    The reference to "InphoGene Biocommunications Inc." as being the "Sub-
Tenant" should be deleted and be replaced with "InphoGene Biocommunications
(Canada) Inc."

2.    Section 4 of the Offer to Sublease should be deleted in its entirety and
be replaced as follows:

      "A cheque for a total of Fifty-One Thousand Eight Hundred and Ten
      ($51,810.00) (the "Deposit") payable to Colliers Macaulay Nicolls Inc., in
      trust, is tendered herewith as the Deposit and will be applied as follows:

             (a) $35,310 of such total amount will be credited in payment
             firstly towards the last month's gross rent and thereafter towards
             the first month's gross rent due, plus any applicable Goods and
             Services Tax, and

             (b) $16,500 of such total amount will be credited in payment
             towards the second-to-last month's gross rent plus any applicable
             Goods and Services Tax, unless the Sub-Tenant is able to provide
             the Sub-Landlord with satisfactory evidence that at least
             $5,000,000 has been raised and received by the Sub-Tenant or
             InphoGene Biocommunications Inc. during the Term of the Sub-Lease,
             in which case, such amount will be returned to the Sub-Tenant
             promptly upon receipt by the Sub-Landlord of such evidence, and

      and will be returned to the Sub-Tenant in full if the Offer to Sublease,
      as amended, has not been accepted by either the Sub-Landlord or the head
      landlord, Discovery Parks Incorporated."

3.    The reference to "InphoGene Biocommunications Inc." in the second
paragraph of both Sections 15 and 16 should be deleted and be replaced with the
words "the Sub-Tenant".

4.    A new Section 28 be added, which reads as follows: "All references to
monetary amounts in this Offer to Sublease shall be in Canadian currency."
<PAGE>

5.    All other terms and conditions set out in the Offer to Sublease shall
remain unchanged.

      IN WITNESS WHEREOF, each of the parties hereto has executed this Agreement
as of the date first written above.

INPHOGENE BIOCOMMUNICATIONS INC.

Per:       /s/ Chris Carthy
    ------------------------------
       Chris Carthy, President

Sub-Tenant:
INPHOGENE BIOCOMMUNICATIONS (CANADA) INC.

Per:       /s/ Chris Carthy
    -------------------------------
       Chris Carthy, President

Sub-Landlord:
PCSUPPORT.COM, INC.

Per:      /s/ David W. Rowat
    -------------------------------
Name:       David W.Rowat
     ------------------------------

Head Landlord:
DISCOVERY PARKS INCORPORATED

Per:
    -------------------------------
Name:
     ------------------------------

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