Document:

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                                                                   EXHIBIT 10.20

                           INVESTOR RIGHTS AGREEMENT
                           -------------------------

     This Investor Rights Agreement (this "Agreement") is made as of __________
__, 2000, (the "Effective Date") by and between Global Payments Inc., a Georgia
corporation (the "Company") and Canadian Imperial Bank of Commerce, a bank
governed by the Bank Act (Canada) as amended from time to time ("Bank").

     WHEREAS, National Data Payment Systems, Inc., a New York corporation
("NDPS") and Bank are parties to that certain Asset Purchase Agreement, dated as
of ______ __, 2000 (the "Asset Purchase Agreement"), whereby, among other
matters, Bank agreed to sell, and NDPS agreed to purchase, the Assets Sold (as
such term is defined in the Asset Purchase Agreement);

     WHEREAS, the Company and Bank are parties to that certain Stock Purchase
Agreement, dated as of _____ __, 2000 (the "Stock Purchase Agreement"), whereby,
among other matters, the Company agreed to sell and Bank agreed to purchase,
concurrently with the transactions contemplated by the Asset Purchase Agreement,
certain shares of common stock of the Company;

     WHEREAS, the Company has succeeded to all the business, assets and
liabilities of the eCommerce operations of National Data Corporation, a Delaware
corporation ("NDC"), pursuant to a Distribution Agreement, dated as of _______
__, 2000, between NDC and the Company (the "Distribution Agreement");

     WHEREAS, pursuant to the Distribution Agreement, NDPS is a wholly owned
Subsidiary of the Company;

     WHEREAS, the Stock Purchase Agreement requires, as a condition to closing,
that the parties hereto enter into this Agreement.

     NOW, THEREFORE, in consideration of the mutual promises hereinafter set
forth, the parties hereto agree as follows:

                                   SECTION 1

                                  DEFINITIONS
                                  -----------

     1.1.  Definitions.  Capitalized terms used herein and not otherwise defined
           -----------
herein shall have the meanings set forth in the Asset Purchase Agreement. The
following terms shall have the following meanings:

           "Acquisition Restrictions" means, collectively, the provisions of
Section 3.1.

           "Affiliate" means, with respect to the Person specified, a Person or
entity that, directly or indirectly through one or more intermediaries,
controls, is controlled by, or is under common control with, such specified
Person, provided, however, that solely for purposes of this Agreement, neither
the Company nor any of its Subsidiaries or Affiliates shall be deemed to be a
Subsidiary or Affiliate of Bank solely by virtue of Bank's ownership of Shares
or the election of
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directors nominated by it to the Board pursuant to Section 5.1, in each case in
accordance with the terms and conditions of, and subject to the limitations and
restrictions set forth in, this Agreement.

           "Beneficial Ownership" by a Person of any securities includes
ownership by any Person who, directly or indirectly, through any contract,
arrangement, understanding, relationship or otherwise, has or shares with
another Person (i) voting power which includes the power to vote, or to direct
the voting of, such security; and/or (ii) investment power which includes the
power to dispose, or to direct the disposition of, such security; and shall
otherwise be interpreted in accordance with the term "beneficial ownership" as
defined in Rule 13d-3 adopted by the SEC under the Exchange Act; provided that
for purposes of determining Beneficial Ownership, a Person shall be deemed to be
the Beneficial Owner of any securities which may be acquired by such Person
(irrespective of whether the right to acquire such securities is exercisable
immediately or only after the passage of time, including the passage of time in
excess of 60 days, the satisfaction of any conditions, the occurrence of any
event or any combination of the foregoing) pursuant to any agreement,
arrangement or understanding or upon the exercise of conversion rights, exchange
rights, warrants or options, or otherwise.  For purposes of this Agreement, a
Person shall be deemed to Beneficially Own any securities Beneficially Owned by
its Subsidiaries or any Group of which such Person or any such Subsidiary is or
becomes a member.

           "Board" means the Board of Directors of the Company.

           "Common Stock" means shares of the common stock, without par value,
of the Company.

           "Demand Party" means (a) Bank or (b) any other Holder or Holders that
may become an assignee of Bank's rights hereunder in accordance with Section 4.8
hereof, provided that to constitute a Demand Party under clause (b), a Holder or
Holders must either individually or in the aggregate with all other Holders with
whom it is acting together to demand registration Beneficially Own at least 25%
of the total number of Registrable Securities outstanding at the time of such
demand.

           "Exchange Act" means the United States Securities Exchange Act of
1934, as amended (or any successor statute).

           "Form S-3" means such form under the Securities Act as in effect on
the date hereof or any successor form under the Securities Act.

           "Governmental Entity" means (i) any multinational, federal,
provincial, state, municipal, local or other governmental or public department,
central bank, court, commission, board, bureau, agency or instrumentality,
domestic or foreign, (ii) any subdivision or authority of any of the foregoing,
or (iii) any quasi-governmental or private body exercising any regulatory,
expropriation or taxing authority under or for the account of any of the above.

           "Group" shall have the meaning assigned to it in Section 13(d)(3) of
the Exchange Act.

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           "Holder" means any Person, including Bank, owning or having the right
to acquire Registrable Securities, including any assignee thereof in accordance
with Section 4.8 hereof.

           "Marketing Alliance Agreement" means the marketing alliance
agreement, dated as of the date hereof, by and between Bank and NDPS, as the
same may be supplemented, modified or amended from time to time.

           "Permitted Third Party Transfer Date" means the date that is the
earlier of (a) six months after termination of the Marketing Alliance Agreement
or (b) three years after the date hereof.

           "Person" means a natural person, partnership, limited liability
company, corporation, joint stock company, trust, unincorporated association,
joint venture, Governmental Entity or any Group comprised of two or more of the
foregoing.

           "register," "registered," and "registration" refer to a registration
effected by preparing and filing a registration statement or similar document in
compliance with the Securities Act and the declaration or ordering of
effectiveness with respect to such registration statement or document.

           "Registrable Securities" means (i) the Common Stock issued pursuant
to the Stock Purchase Agreement and with respect to which the restrictions on
transfer provided in Section 2.1 have lapsed as provided in Section 2.2 or
Section 2.3, (ii) any other shares of Common Stock acquired after the date of
this Agreement by Bank or any of its Subsidiaries as permitted by the terms
hereof, and (iii) any security of the Company issued as a dividend or other
distribution with respect to, or in exchange for or in replacement of, the
shares listed in clauses (i) and (ii); provided, however, that the foregoing
definition shall exclude in all cases any Registrable Securities sold by a
Person in a transaction in which its rights under this Agreement are not
assigned. Notwithstanding the foregoing, securities shall cease to be
Registrable Securities when (i) such securities shall have been distributed
pursuant to Rule 144 (or any successor provision) under the Securities Act, (ii)
a registration statement with respect to the sale of such securities shall have
become effective under the Securities Act and such securities shall have been
disposed of in accordance with the plan of distribution set forth in such
registration statement, (iii) such securities shall have been otherwise
transferred, new certificates for them not bearing a legend restricting further
transfer shall have been delivered by the Company, and subsequent disposition of
them shall not require registration or qualification of them under the
Securities Act or any U.S. state securities or blue sky law then in force or
(iv) such securities shall have ceased to be outstanding.

           "Regulatory Transfer Date" shall have the meaning set forth in
Section 2.3.

           "SEC" means the United States Securities and Exchange Commission.

           "Securities Act" means the United States Securities Act of 1933, as
amended, and the rules and regulations promulgated by the SEC from time to time
thereunder (or under any successor statute).

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           "Shares" shall have the meaning set forth in Section 2.1.

           "Subsidiary" means, with respect to any Person, any corporation or
other organization, whether incorporated or unincorporated, (i) of which such
Person or any other Subsidiary of such Person is a general partner (excluding
partnerships, the general partnership interests of which held by such Person or
any Subsidiary of such Person do not have a majority of the voting interests in
such partnership), or (ii) at least a majority of the securities or other
interests of which, having by their terms ordinary voting power to elect a
majority of the board of directors or others performing similar functions with
respect to such corporation or other organization, is directly or indirectly
owned or controlled by such Person or by any one or more of its Subsidiaries, or
by such Person and one or more of its Subsidiaries.

           "Third Party" means a Person who is not an Affiliate of Bank or any
of its Affiliates and includes any Group, other than a Group that includes Bank
or any of its Affiliates as a member.

           "Transfer" shall have the meaning set forth in Section 2.1.

           "Voting Securities" means at any time (i)  shares of any class of
capital stock or other securities of the Company which are then entitled to vote
generally in the election of Directors and not solely upon the occurrence and
during the continuation of certain specified events, and (ii) securities of the
Company convertible into, or exchangeable or exercisable for, such Voting
Securities, and options, warrants or other rights to acquire such Voting
Securities (regardless of whether such securities, options, warrants or other
rights are then exercisable or convertible).

                                   SECTION 2

                       RESTRICTION ON TRANSFER OF SHARES
                       ---------------------------------

     2.1.  General. During the period commencing on the date hereof and ending
           -------
on the Permitted Third Party Transfer Date, Bank agrees that, except as set
forth in Section 2.2 and except as the Company may otherwise agree in writing,
it shall not, except with the prior written consent of the Company, (i)
transfer, sell, donate, pledge or otherwise dispose of ("Transfer"), or consent
to any Transfer of, any or all of the shares of Common Stock issued to it
pursuant to the Stock Purchase Agreement and any other shares of Common Stock or
other securities of the Company issued as (or issuable upon the conversion or
exercise of any warrant, right or other security which is issued as) a dividend
or other distribution with respect to, or in exchange for or in replacement of,
such shares (the "Shares") or any interest therein; (ii) enter into any
contract, option or other agreement or understanding with respect to any
Transfer of any or all of such Shares or any interest therein; (iii) grant any
proxy, power of attorney or other authorization in or with respect to any or all
of such Shares, or (iv) deposit any or all of such Shares into a voting trust or
enter into a voting agreement or arrangement with respect to any or all of such
Shares; provided that a merger, consolidation or amalgamation in which Bank or
any of its Subsidiaries is a constituent corporation shall not be deemed to be a
Transfer of any Shares Beneficially Owned by such Person if the successor or
surviving Person of such merger, consolidation or

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amalgamation, if not Bank or such Subsidiary, expressly assumes all obligations
of Bank or such Subsidiary, as the case may be, under this Agreement; and,
provided, further, that nothing in this Section 2.1 shall be construed to limit
the brokerage, trading, market making, investment management, fiduciary or other
banking activities of Bank or its Affiliates in the ordinary course for their
own accounts or the accounts of customers as long as such activities are not
conducted for the purpose of seeking to control or influence the management, the
Board or the policies of the Company.

     2.2.  Permitted Transfers. Notwithstanding any provision in Section 2.1 to
           -------------------
the contrary:

           (a) Bank and its Subsidiaries may at any time Transfer Shares to any
other Subsidiary of Bank which agrees in writing with the Company to be bound by
this Agreement as fully as if it were an initial signatory hereto; and

           (b) during the period beginning on the second anniversary of the
date hereof and ending on the Permitted Third Party Transfer Date, Bank may
Transfer Shares:

           (i)  pursuant to the restrictions of Rule 144 under the Securities
     Act applicable to sales of securities by Affiliates of an issuer
     (regardless of whether Bank or its Subsidiaries is deemed at such time to
     be an Affiliate of the Company); or

           (ii) pursuant to a tender or exchange offer by a Third Party for all
     outstanding Common Stock that is not rejected by the Board within the time
     period prescribed by the Exchange Act and the rules and regulations
     promulgated by the SEC thereunder.

     2.3.  Regulatory Matters.  Notwithstanding any provision herein to the
           ------------------
contrary, this Section 2 shall not restrict Bank from Transferring any Shares if
required to do so by any order or direction made by the Minister of Finance
(Canada) or the Superintendent of Financial Institutions appointed under the
Bank Act (Canada) or the United States Federal Reserve Board (the date on which
any such order or direction is first issued, the "Regulatory Transfer Date");
provided that unless specifically ordered otherwise by the Minister of Finance
(Canada), the Superintendent of Financial Institutions appointed under the Bank
Act (Canada) or the U.S. Federal Reserve Board, Bank shall use its Commercially
Reasonable Efforts to dispose of its Registrable Securities in a manner that, to
the extent practicable under the circumstances, does not unreasonably disrupt
the public trading market for the Common Stock.

                                   SECTION 3

                              STANDSTILL AGREEMENT
                              --------------------

     3.1.  General.  Until the earlier of (A) the fifth anniversary of the
           -------
date hereof or (B) six months after termination of the Marketing Alliance
Agreement (the "Standstill Period"), Bank agrees that, unless specifically
authorized in writing by the majority of the Board (excluding any director who
is an employee, officer or director of Bank or an Affiliate of Bank or a nominee
of any of them), it will not, either directly or indirectly through a
representative or otherwise;

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           (a) effect or seek, offer or propose (whether publicly or otherwise)
to effect, or assist any other Person to effect or seek, offer or propose
(whether publicly or otherwise) to effect (i) any acquisition of any Voting
Securities (or Beneficial Ownership thereof) or a substantial portion of the
assets of the Company or any of its Subsidiaries; provided that Bank and its
Subsidiaries may acquire Beneficial Ownership of additional Voting Securities as
long as Bank does not Beneficially Own, following any such acquisition, more
than 29.9% of the aggregate outstanding shares of Common Stock; (ii) any tender
or exchange offer or merger or other business combination involving the Company
or any of its Subsidiaries; (iii) any recapitalization, restructuring,
liquidation, dissolution or other extraordinary transaction with respect to the
Company or any of its Subsidiaries; or (iv) any "solicitation" of "proxies," as
such terms are used in the proxy rules of the Exchange Act, or consents to vote
any Voting Securities of the Company,

           (b) form, join or in any way participate in a Group with respect to
any Voting Securities of the Company, including, without limitation, for the
purpose of acquiring, holding, voting or disposing of Voting Securities,

           (c) except by reason of any employee, officer or director of Bank or
an Affiliate of Bank serving on the Board, otherwise act, alone or in concert
with others, to seek to control or influence the management, the Board or the
policies of the Company;

           (d) take any action which might require the Company under applicable
law to make a public announcement regarding any of the types of matters set
forth in (a) above,

           (e) enter into any arrangements or agreements with any Third Party
with respect to any of the foregoing, or

           (f) request the Company (or its directors, officers, employees or
agents), directly or indirectly, to amend or waive any of the foregoing or this
sentence.

           Nothing in this Section shall operate to limit the brokerage,
trading, market making, investment management, fiduciary or other banking
activities of Bank or its Affiliates in the ordinary course for their own
accounts or the accounts of customers as long as such activities are not
conducted for the purpose of seeking to control or influence the management, the
Board or the policies of the Company.

     3.2.  Acquisition Pursuant to Tender or Exchange Offer.  Notwithstanding
           ------------------------------------------------
the Acquisition Restrictions set forth in Section 3.1, Bank may acquire
Beneficial Ownership of additional shares of Common Stock by means of a tender
or exchange offer for all outstanding shares of Common Stock in the event that
either (a) a Third Party commences a bona fide tender or exchange offer that
would result in such Third Party acquiring Beneficial Ownership of more than 40%
of the outstanding Common Stock and the Board does not both (i) recommend
against the tender or exchange offer within the time period prescribed by the
Exchange Act and the rules and regulations promulgated by the SEC thereunder and
(ii) maintain its Shareholder Protection Rights Agreement (or adopt a
shareholders' rights plan of such type if the Company does not then have one in
effect) which does not contain an exception from the definition of "Acquiring
Person", "Flip-Over Transaction or Event" or similar terms for such Third Party
or

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its Affiliates or (b) a Third Party acquires Beneficial Ownership of 35% or more
of the outstanding Common Stock. In addition, (i) the other Acquisition
Restrictions set forth in Section 3.1 shall cease to apply to the extent
necessary to enable Bank to commence and consummate the tender or exchange offer
referred to above, and (ii) the Company shall make any amendments to its
shareholder rights plan and take such other actions as Bank may reasonably
request in order to permit the commencement and consummation of Bank's tender or
exchange offer on the terms proposed. If (x) the foregoing tender or exchange
offer referred to in clause (a) shall have been terminated or (y) the Third
Party referred to in clause (b) shall have reduced its Beneficial Ownership
below 35% of the outstanding Common Stock, in each case without Bank having made
a bona fide tender or exchange offer, then the Acquisition Restrictions shall be
reinstated.

                                   SECTION 4

                              REGISTRATION RIGHTS
                              -------------------

     4.1.  Piggyback Registration.
           ----------------------

           (a) If at any time after the earlier of (i) the Permitted Third
Party Transfer Date or (ii) the Regulatory Transfer Date, during which
Registrable Securities are outstanding the Company proposes to register any of
its securities under the Securities Act in connection with the public offering
of such securities for the account of either the Company or any of its
Affiliates solely for cash (other than a registration relating solely to the
sale of securities to participants in a Company stock plan, an offering or sale
of securities pursuant to a Form S-4 (or successor form) registration statement
or a registration in which the only stock being registered is Common Stock
issuable upon conversion of debt securities which are also being registered),
the Company shall, at such time, promptly give each Holder written notice of
such registration and of such Holder's rights under this Section 4.1. Upon the
written request of each Holder given within 30 days after receipt of such notice
from the Company, the Company shall, subject to the provisions of Section
4.1(c), cause to be registered under the Securities Act all Registrable
Securities that each such Holder has requested to be registered; provided that
if at any time after giving written notice of its intention to register any
securities and prior to the effective date of the registration statement filed
in connection with such registration, the Company shall determine for any reason
not to proceed with the proposed registration of the securities to be sold by
it, the Company may, at its election, give written notice of such determination
to each Holder of Registrable Securities and, thereupon, shall be relieved of
its obligation to register any Registrable Securities in connection with such
registration (but not from its obligation to pay the expenses of registration in
connection therewith as provided in Section 4.5).

           (b) Each Holder shall be permitted to withdraw all or part of such
Holder's Registrable Securities from a registration pursuant to this Section 4.1
by giving notice of such withdrawal in writing at any time prior to the
effective date of the registration statement filed in connection with such
registration.

           (c) In connection with any offering involving an underwriting of
Common Stock, (i) the Company shall not be required under Section 4.1 to include
any Holder's securities

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in such underwriting unless such Holder accepts the terms of the underwriting as
agreed upon between the Company and the underwriters selected by it (or other
Persons entitled to select the underwriters), and (ii) if the managing
underwriter for such offering advises the Company and the Holders electing to
participate in such offering in writing that, in its opinion, the number of
securities requested to be included in such registration exceeds the number
which can be sold in such offering without being reasonably likely to have an
adverse effect on the price or timing of such offering as contemplated by the
Company, then the Company will include in such registration, (A) first, 100% of
the securities the Company proposes to sell for its own account, (B) second, to
the extent of the number of Registrable Securities requested to be included in
such registration, that number of Registrable Securities which, in the opinion
of such managing underwriter, can be sold without having the adverse effect
referred to above, such amount to be allocated pro rata among all the requesting
Holders on the basis of the relative number of Registrable Securities then held
by each such Holder (provided that any amount thereby allocated to any such
Holder that exceeds such Holder's request will be reallocated among the
remaining requesting Holders in like manner), and (C) third, any securities
requested to be included in such registration by any other Person. For purposes
of the preceding sentence concerning apportionment, for any selling shareholder
which is a Holder of Registrable Securities and which is a partnership or
corporation, the partners, retired partners and shareholders of such holder, or
the estates and family members of any such partners and retired partners and any
trusts for the benefit of any of the foregoing Persons shall be deemed to be a
single "selling shareholder" and any pro rata reduction with respect to such
"selling shareholder" shall be based upon the aggregate amount of shares
carrying registration rights owned by all entities and individuals included in
such "selling shareholder," as defined in this sentence.

     4.2.  Demand Registration.
           -------------------

           (a) If, at any time after the earlier of (1) the Permitted Third
Party Transfer Date or (2) the Regulatory Transfer Date, the Company shall
receive from a Demand Party a written request that the Company effect a
registration of and any related qualification or compliance with respect to all
or a part of the Registrable Securities owned by such Demand Party, the Company
will:

           (i) promptly give written notice of the proposed registration, and
     any related qualification or compliance, to all other Holders; and

           (ii) as soon as practicable, effect such registration and all such
     qualifications and compliances as may be so requested and as would permit
     or facilitate the sale and distribution of all or such portion of such
     Holder's or Holders' Registrable Securities as are specified in such
     request, together with all or such portion of the Registrable Securities of
     any other Holder or Holders joining in such request as are specified in a
     written request given within 15 days after receipt of such written notice
     from the Company; provided, however, that the Company shall not be
     obligated to effect any such registration, qualification or compliance
     pursuant to this Section 4.2 if: (A) the Holders, together with the holders
     of any other securities of the Company entitled to inclusion in such
     registration, propose to sell Registrable Securities and such other
     securities (if any) at an aggregate price to the public (net of any
     underwriters' discounts or commissions) of less than $5,000,000;(B) the
     Company has already effected one registration in any 12-

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     month period on Form S-1 or three registrations in any 12-month period on
     Form S-3 for the Holders pursuant to this Section 4.2 that have been
     declared or ordered effective and that have remained effective for the
     period specified in Section 4.3(a); (C) the Company shall furnish to such
     Holders a certificate signed by the President or Chief Executive Officer of
     the Company stating that in the reasonable good faith judgment of the
     Board, such registration, qualification or compliance would materially and
     adversely affect any pending or proposed acquisition, merger, financing or
     other material corporate event or transaction or negotiations with respect
     thereto, and as a result would be seriously detrimental to the Company and
     its shareholders for such registration statement to be filed and it is
     therefore essential to defer the filing of such registration statement, in
     which event the Company shall have the right to defer such filing for a
     period of not more than 90 days after receipt of the request of the Holder
     or Holders under this Section 4.2; provided, however, that the Company may
     not utilize this right more than once in any 12-month period or (D) all
     Holders Beneficially Own less than one percent of the outstanding shares of
     Common Stock (assuming conversion of all securities of the Company that are
     convertible, exchangeable or exercisable into Common Stock).

           (b) Promptly upon receipt of any request for a demand registration
pursuant to paragraph (a) above (but in no event more than five business days
thereafter), the Company shall send written notice of any such request to all
other Holders in accordance with Section 6.8, and the Company shall include in
such registration all Registrable Securities of any Holder with respect to which
the Company has received written request for inclusion therein within 15 days
after such notice has been given. All requests made pursuant to this Section
4.2(b) shall specify the kind and aggregate amount of Registrable Securities to
be registered and the intended method of distribution of such securities.

           (c) Subject to the foregoing, the Company shall file a registration
statement covering the Registrable Securities and other securities so requested
to be registered as soon as practicable after receipt of the request or requests
of the Holders (but in no event more than 60 days thereafter). Registrations
effected pursuant to Section 4.1 shall not be counted as registrations effected
pursuant to this Section 4.2. A registration requested pursuant to this Section
4.2 will not be deemed to have been effected unless it has become effective and
(i) all the Registrable Securities registered thereunder have been sold or (ii)
the registration remains effective for 120 days after it has been declared
effective by the SEC; provided that if, within 120 days after it has become
effective, the offering of Registrable Securities pursuant to such registration
is (A) interfered with by any stop order, injunction or other order or
requirement of the SEC or other Governmental Entity, or (B) the conditions to
closing specified in the underwriting agreement or similar agreement, if any,
entered into in connection with the sale of Registrable Securities pursuant to
such registration are not satisfied and the closing does not occur by reason of
a wrongful act, misrepresentation or breach by the Company, such registration
will be deemed not to have been effected.

           (d) If a requested registration pursuant to this Section 4.2
involves an underwritten offering and the managing underwriter advises the
Company in writing that, in its opinion, the number of securities requested to
be included in such registration (including securities of the Company which are
not Registrable Securities) exceeds the number which can be sold in such
offering without being reasonably likely to have an adverse effect on the price
or

                                       9
<PAGE>

timing of such offering of the securities to be registered, then the Company
will include in such registration only the Registrable Securities requested by
the Holders to be included in such registration. In the event that the number of
Registrable Securities requested by the Holders to be included in such
registration exceeds the number which, in the opinion of such managing
underwriter, can be sold without having the adverse effect referred to above,
the number of such Registrable Securities to be included in such registration
shall be allocated pro rata among all the requesting Holders on the basis of the
relative number of Registrable Securities then held by each such Holder
(provided that any amount thereby allocated to any such Holder that exceeds such
Holder's request will be reallocated among the remaining requesting Holders in
like manner). In the event that the number of Registrable Securities requested
to be included in such registration is less than the number which, in the
opinion of the managing underwriter, can be sold without having the adverse
effect referred to above, the Company may include in such registration the
securities the Company or other securityholders of the Company propose to sell
up to the number of securities that, in the opinion of the underwriter, can be
sold without having the adverse effect referred to above.

     4.3.  Obligations of the Company.  Whenever required under this Section 4
           --------------------------
to effect the registration of any Registrable Securities, the Company shall, as
expeditiously as reasonably possible:

           (a) prepare and file with the SEC within the applicable time period
specified by this Agreement a registration statement with respect to such
Registrable Securities and use its Commercially Reasonable Efforts to cause such
registration statement to become effective, and, upon the request of the Holders
of a majority of the Registrable Securities registered thereunder, keep such
registration statement effective for up to 120 days or such shorter period as is
provided herein;

           (b) prepare and file with the SEC such amendments and supplements to
such registration statement and the prospectus used in connection with such
registration statement as may be necessary to comply with the provisions of the
Securities Act and the Exchange Act with respect to the disposition of all
securities covered by such registration statement for up to 120 days; provided
that before filing a registration statement or prospectus, or any amendments or
supplements thereto, the Company will furnish to counsel selected pursuant to
Section 4.5 hereof copies of all documents proposed to be filed, which documents
will be subject to the review of such counsel, such counsel to provide comments
to the Company no later than five days after receipt of such documents;

           (c) furnish to each seller of Registrable Securities registered
thereby such numbers of copies of a prospectus, including a preliminary
prospectus and such other documents as they may reasonably request in order to
facilitate the disposition of Registrable Securities owned by them;

           (d) use its Commercially Reasonable Efforts to register and qualify
the securities covered by such registration statement under such other
securities or blue sky laws of such jurisdictions as shall be reasonably
requested by the sellers of the Registrable Securities registered thereby and
perform any and all other acts and things which may be reasonably necessary or
advisable to enable each such seller to consummate the disposition in such

                                       10
<PAGE>

jurisdictions of the Registrable Securities owned by such seller; provided,
however, that the Company shall not be required in connection therewith or as a
condition thereto to qualify to do business or to file a general consent to
service of process in any such states or jurisdictions in which it is not then
so qualified or subject;

           (e) enter into such customary agreements (including an underwriting
agreement in customary form), which may include indemnification provisions in
favor of underwriters and other Persons in addition to or in substitution for
the provisions of Section 4.7 hereof, and take such other actions as the sellers
of a majority of such Registrable Securities or the underwriters, if any,
reasonably request in order to expedite or facilitate the disposition of such
Registrable Securities;

           (f) use its Commercially Reasonable Efforts to cause such
Registrable Securities covered by such registration statement to be registered
with or approved by such other Governmental Entities as may be necessary to
enable the seller or sellers thereof to consummate the disposition of such
Registrable Securities;

           (g) as promptly as practicable notify each seller of Registrable
Securities covered by such registration statement at any time when a prospectus
relating thereto is required to be delivered under the Securities Act of the
happening of any event as a result of which the prospectus included in such
registration statement, as then amended or supplemented, includes an untrue
statement of a material fact or omits to state a material fact required to be
stated therein or necessary to make the statements therein not misleading in the
light of the circumstances then existing, or if for any other reason it shall be
necessary during such time period to amend or supplement the registration
statement or prospectus in order to comply with the Securities Act or other
applicable law and, at the request of any such seller, prepare and furnish to
such seller a reasonable number of copies of an amended or supplemental
prospectus as may be necessary so that, as thereafter delivered to the
purchasers of such Registrable Securities, such prospectus shall not include an
untrue statement of a material fact or omit to state a material fact required to
be stated therein or necessary to make the statements therein not misleading in
the light of the circumstances then existing and shall otherwise comply with the
Securities Act and other applicable laws;

           (h) otherwise use its Commercially Reasonable Efforts to comply with
all applicable rules and regulations of the SEC, and make available to its
security holders, as soon as reasonably practicable (but not more than 18
months) after the effective date of the registration statement, an earnings
statement which shall satisfy the provisions of Section 11(a) of the Securities
Act and the rules and regulations promulgated thereunder;

           (i) use its Commercially Reasonable Efforts to obtain a "cold
comfort" letter or letters from the Company's independent public accountants in
customary form and covering matters of the type customarily covered by "cold
comfort" letters as the sellers of a majority of such Registrable Securities
shall reasonably request and an opinion of the counsel representing the Company
for the purposes of such registration, in form and substance as is customarily
given to underwriters in an underwritten public offering, addressed to the
underwriters, if any, and to the Holders requesting registration of Registrable
Securities;

                                       11
<PAGE>

           (j) make available for inspection at reasonable times and upon
reasonable notice by any seller of such Registrable Securities covered by such
registration statement, by any underwriter participating in any disposition to
be effected pursuant to such registration statement and by any attorney,
accountant or other agent retained by any such seller or any such underwriter,
all pertinent financial and other records, pertinent corporate documents and
properties of the Company, and cause all of the Company's officers, directors
and employees to supply all information reasonably requested by any such seller,
underwriter, attorney, accountant or agent in connection with such registration
statement as is customarily made available in connection with a "due diligence"
investigation for an underwritten secondary offering;

           (k) notify counsel for the Holders of Registrable Securities
included in such registration statement and the managing underwriter or agent,
if any, as promptly as practicable, and confirm the notice in writing (i) when
the registration statement, or any post-effective amendment to the registration
statement, shall have become effective, when the prospectus or any amendment or
supplement to the prospectus shall have been filed, (ii) of the receipt of any
comments from the SEC, or of any request of the SEC to amend the registration
statement or amend or supplement the prospectus or for additional information
(and to furnish such Holders with a copy thereof), and (iii) of the issuance by
the SEC of any stop order suspending the effectiveness of the registration
statement or of any order preventing or suspending the use of any preliminary
prospectus, or of the suspension of the qualification of the registration
statement for offering or sale in any jurisdiction, or of the institution or
threatening of any actions, suits or proceedings for any of such purposes;

           (l) use its Commercially Reasonable Efforts to prevent the issuance
of any stop order suspending the effectiveness of the registration statement or
of any order preventing or suspending the use of any preliminary or final
prospectus or suspending any qualification of the Registrable Securities for
sale in any jurisdiction and, if any such order is issued, to obtain the
withdrawal of any such order at the earliest possible moment;

           (m) if requested by the managing underwriter or agent or any Holder
of Registrable Securities covered by the registration statement, promptly
incorporate in a prospectus supplement or post-effective amendment such
information as the managing underwriter or agent or such Holder reasonably
requests to be included therein, including the number of Registrable Securities
being sold by such Holder to such underwriter or agent, the purchase price being
paid therefor by such underwriter or agent and any other terms of the
underwritten offering of the Registrable Securities to be sold in such offering;
and make all required filings of such prospectus supplement or post-effective
amendment as soon as practicable after being notified of the matters
incorporated in such prospectus supplement or post-effective amendment;

           (n) cooperate with the Holders of Registrable Securities covered by
the registration statement and the managing underwriter or agent, if any, to
facilitate the timely preparation and delivery of certificates (not bearing any
restrictive legends) representing securities to be sold under the registration
statement, and enable such securities to be in such denominations and registered
in such names as the managing underwriter or agent, if any, or such Holders may
request at least two Business Days prior to the settlement date of any sale of
Registrable Securities;

                                       12
<PAGE>

           (o) cooperate with each seller of Registrable Securities and each
underwriter or agent participating in the disposition of such Registrable
Securities and their respective counsel in connection with any filings required
to be made with the New York Stock Exchange or such other exchanges on which the
Registrable Securities are then listed; and

           (p) provide a transfer agent and registrar for all Registrable
Securities registered pursuant hereunder and a CUSIP number for all such
Registrable Securities, in each case not later than the effective date of such
registration.

     4.4.  Furnish Information.  It shall be a condition precedent to the
           -------------------
obligations of the Company to take any action pursuant to this Section 4 with
respect to the Registrable Securities of any selling Holder that such Holder
shall furnish to the Company such information regarding itself, the Registrable
Securities held by it, and the intended method of disposition of such securities
as shall be reasonably required to effect the registration of such Holder's
Registrable Securities. Other than with respect to any registration request made
by Bank, the Company shall have no obligation with respect to any registration
requested pursuant to Section 4.2 hereof if, as a result of the application of
the preceding sentence, the anticipated aggregate offering price of the
Registrable Securities to be included in the registration does not equal or
exceed the number of shares or the anticipated aggregate offering price required
to originally trigger the Company's obligation to initiate such registration as
specified in Section 4.2(a)(ii)(A).

     4.5.  Expenses of Registration.  All expenses (other than underwriting
           ------------------------
discounts and brokers' commissions incurred in connection with registrations,
filings or qualifications of Registrable Securities pursuant to Section 4.1 and
Section 4.2 for each Holder), including (without limitation) all registration,
filing, listing and qualification fees, all fees and expenses of complying with
securities or blue sky laws (including fees and expenses of counsel in
connection with any registration or offering), printers' and accounting fees
(including the fees and expenses for a "comfort" letter in connection with an
offering of Registrable Securities), fees and disbursements of counsel for the
Company and the reasonable fees and disbursements of one counsel for the selling
Holders selected by them, shall be borne by the Company. The Holders shall be
responsible for all underwriting discounts and brokers' commissions applicable
to the Registrable Securities registered for their account pursuant to Sections
4.1 and 4.2.

     4.6.  Delay of Registration.  No Holder shall have any right to obtain
           ---------------------
or seek an injunction restraining or otherwise delaying any such registration as
the result of any controversy that might arise with respect to the
interpretation or implementation of this Section 4.

     4.7.  Indemnification.
           ---------------

           (a)  Indemnification by the Company.  In the event of any
                ------------------------------
registration of any securities of the Company under the Securities Act pursuant
to Section 4.1 or 4.2, the Company shall indemnify and hold harmless, to the
fullest extent permitted by law, each seller of any Registrable Securities
covered by such registration statement, each Affiliate of such seller and their
respective directors and officers or general and limited partners (including any
director, officer, affiliate, employee, agent and controlling Person of any of
the foregoing), each other Person who participates as an underwriter in the
offering or sale of such securities and each other Person, if any, who controls
such seller or any such underwriter within the meaning of

                                       13
<PAGE>

the Securities Act (collectively, the "Indemnified Parties"), against any and
all losses, claims, damages or liabilities, joint or several, and expenses
(including reasonable attorney's fees and reasonable expenses of investigation)
to which such Indemnified Party may become subject under the Securities Act,
common law or otherwise, insofar as such losses, claims, damages or liabilities
(or actions or proceedings in respect thereof, whether or not such Indemnified
Party is a party thereto) arise out of or are based upon (a) any untrue
statement or alleged untrue statement of any material fact contained in any
registration statement under which such securities were registered under the
Securities Act, any preliminary, final or summary prospectus contained therein,
or any amendment or supplement thereto, or (b) any omission or alleged omission
to state therein a material fact required to be stated therein or necessary to
make the statements therein (in the case of a prospectus, in light of the
circumstances under which they were made) not misleading, and the Company will
reimburse such Indemnified Party for any legal and any other expenses reasonably
incurred by it in connection with investigating or defending against any such
loss, claim, damage, liability, action or proceeding, as such expenses are
incurred; provided that the Company shall not be liable to any Indemnified Party
in any such case to the extent that any such loss, claim, damage, liability (or
action or proceeding in respect thereof) or expense arises out of or is based
upon any untrue statement or alleged untrue statement or omission or alleged
omission made in such registration statement or amendment or supplement thereto
or in any such preliminary, final or summary prospectus in reliance upon and in
conformity with written information furnished to the Company through an
instrument duly executed by such seller specifically stating that it is for use
in the preparation thereof; provided, further, that the Company shall not be
liable to any Indemnified Party in any such case to the extent that any such
loss, claim, damage, liability (or action or proceeding in respect thereof) or
expense arises out of or is based upon any untrue statement or alleged untrue
statement or omission or alleged omission made in such registration statement or
amendment or supplement thereto or in any such preliminary, final or summary
prospectus which was corrected (and filed with the SEC, to the extent
applicable) prior to the sale of Registrable Securities by an Indemnified Party
to a Person as to whom it was established that there was not sent or given, at
or prior to the written confirmation or other consummation of such sale, a copy
of the corrected registration statement, amendment, supplement or prospectus,
provided that the Company complied fully and on a timely basis with all of its
obligations under Section 4.3(g) prior to the time of such confirmation or other
consummation of sale. Such indemnity shall remain in full force and effect
regardless of any investigation made by or on behalf of such seller or any
Indemnified Party and shall survive the transfer of such securities by such
seller.

           (b)  Indemnification by the Seller.  The Company may require, as a
                -----------------------------
condition to including any Registrable Securities in any registration statement
filed in accordance with Section 4.3, that the Company shall have received an
undertaking reasonably satisfactory to it from each prospective seller of such
Registrable Securities or any underwriter therefor to indemnify and hold
harmless (in the same manner and to the same extent as set forth in paragraph
(a) of this Section 4.7), severally and not jointly, the Company, each of its
directors, each of its officers who has signed the registration statement or
each Person, if any, who controls the Company within the meaning of the
Securities Act or the Exchange Act with respect to any untrue statement or
alleged untrue statement in or omission or alleged omission from such
registration statement, any preliminary, final or summary prospectus contained
therein, or any amendment or supplement thereto, if such untrue statement or
alleged untrue statement or

                                       14
<PAGE>

omission or alleged omission was made in reliance upon and in conformity with
written information furnished to the Company through an instrument duly executed
by such seller or underwriter specifically stating that it is for use in the
preparation of such registration statement, preliminary, final or summary
prospectus or amendment or supplement. Such indemnity shall remain in full force
and effect regardless of any investigation made by or on behalf of the Company,
its directors, its officers who have signed the registration statement and any
such controlling Person, and shall survive the transfer of such securities by
such seller. In no event shall the liability of any selling Holder of
Registrable Securities hereunder be greater in amount than the dollar amount of
the proceeds received by such Holder upon the sale of the Registrable Securities
giving rise to such indemnification obligation.

           (c)  Notices of Claims, Etc.  Promptly after receipt by an
                ----------------------
Indemnified Party hereunder of written notice of the commencement of any action
or proceeding with respect to which a claim for indemnification may be made
pursuant to this Section 4.7, such Indemnified Party will, if a claim in respect
thereof is to be made against an indemnifying party, give written notice to the
latter of the commencement of such action; provided that the failure of the
Indemnified Party to give notice as provided herein shall not relieve the
indemnifying party of its obligations under the preceding paragraphs of this
Section 4.7, except to the extent that the indemnifying party is actually and
materially prejudiced by such failure to give notice. In case any such action is
brought against an Indemnified Party, unless in such Indemnified Party's
reasonable judgment a conflict of interest between such Indemnified Party and
indemnifying parties may exist in respect of such claim, the indemnifying party
will be entitled to participate in and to assume the defense thereof, jointly
with any other indemnifying party similarly notified to the extent that it may
wish, with counsel reasonably satisfactory to such Indemnified Party, and after
notice from the indemnifying party to such Indemnified Party of its election so
to assume the defense thereof, the indemnifying party will not be liable to such
Indemnified Party for any legal or other expenses subsequently incurred by the
latter in connection with the defense thereof other than reasonable costs of
investigation. If, in the reasonable judgment of the counsel to the Indemnified
Party, having common counsel with an indemnifying party could result in a
conflict of interest because of different or additional defenses that may be
available to the Indemnified Party, then such Indemnified Party may employ at
the indemnifying party's expense separate counsel to represent or defend such
Indemnified Party in such action, it being understood, however, that the
indemnifying party shall not be liable for the reasonable fees and expenses of
more than one separate firm of attorneys at any time for all such Indemnified
Parties (in addition to local counsel) in such action or group of related
actions arising out of the some facts or circumstances. Without the prior
consent of the Indemnified Party, no indemnifying party will consent to entry of
any judgment or enter into any settlement which does not include, as an
unconditional term thereof, the giving by the claimant or plaintiff to such
Indemnified Party of a release from all liability with respect to such claim or
litigation or that imposes any material obligations on the Indemnified Party
(other than financial obligations for which the Indemnified Party will be fully
indemnified hereunder).

           (d)  Contribution.
                ------------

           (i)  If the indemnification provided for in this Section 4.7 from the
     indemnifying party is unavailable to an Indemnified Party hereunder in
     respect of any losses, claims, damages, liabilities or expenses referred to
     herein, then the indemnifying

                                       15
<PAGE>

     party, in lieu of indemnifying such Indemnified Party, shall contribute to
     the amount paid or payable by such Indemnified Party as a result of such
     losses, claims, damages, liabilities or expenses in such proportion as is
     appropriate to reflect the relative fault of the indemnifying party and
     Indemnified Party in connection with the actions which resulted in such
     losses, claims, damages, liabilities or expenses, as well as any other
     relevant equitable considerations. The relative fault of such indemnifying
     party and Indemnified Party shall be determined by reference to, among
     other things, whether the untrue or alleged untrue statement of a material
     fact or omission or alleged omission to state a material fact which gave
     rise to such action or liability, has been made by, or relates to
     information supplied by, such indemnifying party or Indemnified Party, and
     the parties' relative intent, knowledge, access to information and
     opportunity to correct or prevent such action. The amount paid or payable
     by a party under this Section 4.7(d) as a result of the losses, claims,
     damages, liabilities and expenses referred to above shall be deemed to
     include any legal or other fees or expenses reasonably incurred by such
     party in connection with any investigation or proceeding.

           (ii) The parties hereto agree that it would not be just and
     equitable if contribution pursuant to this Section 4.7(d) were determined
     by pro rata allocation or by any other method of allocation which does not
     take account of the equitable considerations referred to in the immediately
     preceding paragraph. Notwithstanding anything in this Section 4.7 to the
     contrary, no indemnifying party (other than the Company) shall be required
     pursuant to this Section 4.7 to contribute any amount in excess of the
     gross proceeds received by such indemnifying party from the sale of
     Registrable Securities in the offering to which the losses, claims, damages
     or liabilities of the Indemnified Parties relate. No Person guilty of
     fraudulent misrepresentation (within the meaning of Section 11(f) of the
     Securities Act) shall be entitled to contribution from any Person who was
     not guilty of such fraudulent misrepresentation.

           (e)  Non-Exclusivity.  Indemnification pursuant to this Section
                ---------------
4.7 shall be a non-exclusive remedy, and the obligations of the parties under
this Section 4.7 shall be in addition to any liability which any party may
otherwise have to any other party.

           (f)  Survival of Obligations.  The obligations of the Company and
                -----------------------
the Holders under this Section 4.7 shall survive the completion of any offering
of Registrable Securities in a registration statement under this Section 4 and
shall survive the termination of this Agreement.

     4.8.  Assignment of Registration Rights.  The rights to cause the Company
           ---------------------------------
to register Registrable Securities pursuant to this Section 4 may be assigned
(but only with all related obligations) by a Holder to (i) any Affiliate of such
Holder or (ii) a transferee or assignee of such Holder's Registrable Securities
representing at least 5% of the then-outstanding Registrable Securities,
provided the Company is, within a reasonable time after such transfer, furnished
with written notice of the name and address of such transferee or assignee and
the securities with respect to which such registration rights are being assigned
and such transferee or assignee becomes a party to this Agreement. For the
purposes of determining the number of shares of Registrable Securities held by a
transferee or assignee, the holdings of transferees and assignees of a business
entity who are affiliates, retired affiliates of such entity (including spouses
and ancestors, lineal descendants and siblings of such affiliates or affiliates
who acquire Registrable

                                       16
<PAGE>

Securities by gift, will or intestate succession) shall be aggregated together
with the business entity; provided that all assignees and transferees who would
not qualify individually for assignment of registration rights shall have a
single attorney-in-fact for the purpose of exercising any rights, receiving
notices or taking any action under Section 4.

     4.9.  Reports under Exchange Act.  With a view to making available to the
           --------------------------
Holders the benefits of Rule 144 promulgated under the Securities Act and any
other rule or regulation of the SEC that may at any time permit a Holder to sell
securities of the Company to the public pursuant to a registration on Form S-3
or without registration, the Company agrees to:

           (a) file the reports required to be filed by it under the Securities
Act and the Exchange Act and the rules and regulations adopted by the SEC
thereunder (or, if the Company is not required to file such reports, it will,
upon the request of any Holder, make publicly available such information as is
specified in Section (c)(2) of Rule 144), all to the extent required from time
to time to enable such Holder to sell Registrable Securities without
registration under the Securities Act within the limitation of the exemptions
provided by (i) Rule 144 under the Securities Act, as such Rule may be amended
from time to time, or (ii) any similar rule or regulation hereafter adopted by
the SEC;

           (b) take such action as may be necessary from time to time to enable
the Holders to utilize Form S-3 (or any successor form that provides for short-
form registration) for the sale of their Registrable Securities, such action to
be taken as soon as practicable after the Effective Date; and

           (c) furnish to any Holder, so long as accurate and so long as the
Holder owns any Registrable Securities, forthwith upon request (i) a written
statement by the Company that it has complied with the reporting requirements of
SEC Rule 144 (at any time after 90 days after the Effective Date), the
Securities Act and the Exchange Act, or that it qualifies as a registrant whose
securities may be resold pursuant to Form S-3 (or any successor form that
provides for short-form registration) (at any time after it so qualifies), (ii)
a copy of the most recent annual or quarterly report of the Company and such
other reports and documents so filed by the Company, and (iii) such other
information as may be reasonably requested in availing any Holder of any rule or
regulation of the SEC which permits the selling of any such securities without
registration or pursuant to such form.

     4.10. "Market Stand-Off" Agreement.
           ----------------------------

           (a) Each Holder hereby agrees with respect to the first two
registered primary offerings of Common Stock effected by the Company for its own
account after the Effective Date that, during the period of duration (up to, but
not exceeding, 120 days, it being understood that the Company will request that
such managing underwriter consider in good faith whether to permit a lesser
period of time) specified by the managing underwriter for such offering
following the effective date of the applicable registration statement of the
Company filed under the Securities Act, it shall not, to the extent requested by
the Company and such managing underwriter, directly or indirectly, effect or
agree to effect any public sale or distribution, including any short sale, of
shares of Common Stock (or any securities convertible into or expressible for
shares of Common Stock), other than as part of such underwritten public

                                       17
<PAGE>

offering; provided, however, that all officers and directors of the Company and
all other Persons with registration rights (whether or not pursuant to this
Agreement) enter into similar agreements.

           (b) In order to enforce the foregoing covenant, the Company may
impose stop-transfer instructions with respect to the Registrable Securities of
each Holder (and the shares or securities of every other Person subject to the
foregoing restrictions) until the end of such period, and each Holder agrees
that, if so requested, such Holder will execute an agreement in the form
provided by the underwriter containing terms that are substantially consistent
with the provisions of this Section 4.10.

     4.11. Other Registration Rights. Except with respect to shares of Common
           -------------------------
Stock issued in connection with acquisitions by the Company that, individually
or in the aggregate, do not exceed $20 million in aggregate consideration, if
the Company at any time grants to any other holders of its securities any rights
to request the Company to effect the registration under the Securities Act of
any such securities on terms more favorable to such holders than the terms set
forth in this Agreement, the terms of this Agreement shall be deemed amended or
supplemented to the extent necessary to provide the Holders such more favorable
rights and benefits and the Company shall promptly give notice to the Holders
specifying such amendments or supplements.

                                   SECTION 5

                             CORPORATE GOVERNANCE
                             --------------------

     5.1.  Board of Directors.  Bank and the Company hereby agree as follows:
           ------------------

           (a) Bank shall be entitled to nominate two directors to the Board.
The first such director will be appointed to the class of directors whose term
expires in 2002 and the second such director will be appointed to the class of
directors whose term expires in 2003. At the expiration of their respective
initial terms in office, the Company shall nominate each of such Bank-nominated
directors for reelection with his or her class for reelection to a full three-
year term (respectively, the "Full Term"). The Company hereby agrees that, at
and in connection with each annual or special meeting of shareholders of the
Company at which directors of the Company are to be elected occurring prior to
the completion of the applicable Full Term, the Company, the Board and the
nominating committee thereof will (i) nominate and recommend to shareholders for
election or re-election as part of the management slate of directors such
individuals nominated by Bank and (ii) the Company shall use all Commercially
Reasonable Efforts to cause the election or re-election of such individuals,
including without limitation providing the same type of support for the election
of such individuals as directors of the Company as provided by the Company, its
directors, its management and its Affiliates to other Persons standing for
election as directors of the Company as part of the management slate, in each
case to the extent necessary so that each of such Bank-nominated directors is
elected to and able to serve his or her applicable Full Term.

                                       18
<PAGE>

           (b) As long as any Bank-nominated director is then serving on the
Board pursuant to Section 5.1(a), the Company will use its Commercially
Reasonable Efforts to cause each of the audit and compensation committees of the
Board, and such other key committees of the Board as the parties shall mutually
agree from time to time, to include at least one director designated by Bank,
other than under circumstances in which it would be inconsistent with applicable
Law (as, for example, in the case of certain special committees of independent
directors formed to consider matters relating to Bank).

           (c) The Company shall give such further assurances to Bank, and shall
execute, acknowledge and deliver all such other instruments (including without
limitation any amendments to its articles of incorporation and by-laws) and take
such further action as may be reasonably necessary or appropriate to effectuate
the provisions of this Section 5.1.

     5.2.  Compliance with Bank Regulatory Matters.
           ---------------------------------------

           (i) The Company shall not acquire (A) more than 5% of any class of
     (1) "voting securities" (as such terms is defined in the U.S. Bank Holding
     Company Act of 1956, as amended, and the U.S. Federal Reserve Board's
     regulations thereunder), (B) more than 24.9% of the equity or (C)
     substantially all the assets of any company or business in the United
     States, or engage in the United States in any activity other than a
     Permissible Activity, or acquire any other assets in the United States
     other than in connection with a Permissible Activity. For purposes of the
     preceding sentence, a "Permissible Activity" means an activity that is
     permitted for a bank holding company pursuant to Section 4(c)(8) or Section
     4(k) of the United States Bank Holding Company Act of 1956, as amended.

           (ii) The Company shall not conduct any business, and shall not
     acquire any ownership interest in any entity, such that the Company would
     be an entity in which Bank is not permitted to hold a "substantial
     investment" within the meaning of such term pursuant to the Bank Act
     (Canada) as amended from time to time.

           (iii) Prior to making such acquisition or engaging in any such
     activity, the Company shall provide Bank with reasonable prior written
     notice describing the proposed transaction and the other party or parties
     thereto and shall cooperate with Bank in preparing, filing and obtaining,
     and Bank shall use its Commercially Reasonable Efforts to prepare, file and
     obtain, at the Company's expense, any approvals or consents that may be
     necessary under applicable law.

           (iv) Notwithstanding anything in this Agreement to the contrary, in
     the event that the Company fails to comply with the provisions of this
     Section 5.2, without limiting any other rights that Bank may have with
     respect to such failure to comply, Bank will cease to be bound by the
     restrictions on transfer set forth in Section 2 of this Agreement and shall
     automatically be permitted to request that the Company effect the
     registration of its Registrable Securities pursuant to Section 4.2;
     provided that unless specifically ordered otherwise by the Minister of
     Finance (Canada), the Superintendent of Financial Institutions appointed
     under the Bank Act (Canada) or the U.S. Federal Reserve Board, Bank shall
     use it Commercially Reasonable Efforts to dispose of its Registrable

                                       19
<PAGE>

     Securities in a manner that, to the extent practicable in the
     circumstances, does not unduly disrupt the public trading market of the
     Common Stock.

                                   SECTION 6

                                 MISCELLANEOUS
                                 -------------

     6.1.  Legends. (a) In addition to any other legend that may be required and
           -------
be placed thereon, each certificate representing the Shares shall be endorsed
with a legend in substantially the following form:

                             TRANSFER IS RESTRICTED
                             ----------------------

THE SECURITIES EVIDENCED BY THIS CERTIFICATE ARE SUBJECT TO CERTAIN RESTRICTIONS
ON TRANSFER SET FORTH IN AN AGREEMENT BETWEEN GLOBAL PAYMENTS INC. AND CANADIAN
IMPERIAL BANK OF COMMERCE, DATED AS OF ____________ __, 200_, A COPY OF WHICH IS
AVAILABLE FROM THE COMPANY.

           (b) Bank agrees that the Company may also endorse any other legends
required by applicable federal or state securities laws and securities laws of
applicable foreign jurisdictions. The Company shall not be required (a) to
transfer on its books any Shares that have been sold or transferred in violation
of the provisions of this Agreement (including the foregoing legends), or (b) to
treat as the Beneficial Owner of the Shares, or otherwise to accord voting or
dividend rights to, any transferee to whom the Shares have been transferred in
contravention of this Agreement (or such legends).

           (c) The Company shall issue new certificates not bearing the legends
set forth or contemplated above in exchange for legended certificates (i) as
provided in Section 4.3(o) or (ii) upon the request of any Holder who submits
such certificates to the Company for exchange together with an opinion of
counsel reasonably acceptable to the Company to the effect that such legend or
legends are no longer required under the Securities Act or applicable state
securities laws and that the securities represented by such certificates are no
longer subject to transfer restrictions under this Agreement.

     6.2.  Enforceability/Severability. The parties hereto agree that each
           ---------------------------
provision of this Agreement shall be interpreted in such a manner as to be
effective, valid and enforceable to the fullest extent permitted under
applicable law. If any provision of this Agreement shall nonetheless be held to
be prohibited by or invalid under applicable law, such provision shall be
effective only to the extent of such prohibition or invalidity, without
invalidating the remainder of such provision or the remaining provisions of this
Agreement.

     6.3.  Remedies. Each party hereto will be entitled to enforce its rights
           --------
under this Agreement specifically, to recover damages by reason of any breach of
any provision hereof, and to exercise all other rights existing in its favor.
Each party hereto agrees and acknowledges that money damages may not be an
adequate remedy for any breach of the provisions of this Agreement and that the
parties hereto would be irreparably damaged in the event any of the provisions
of this Agreement were not performed in accordance with their specific terms or
were

                                       20
<PAGE>

otherwise breached. It is accordingly agreed that either party hereto shall be
entitled to preliminary and permanent injunctive relief to prevent breaches of
the provisions of this Agreement by the other party hereto without the necessity
of proving actual damages or of posting any bond, and to enforce specifically
the terms and provisions hereof and thereof, which rights shall be cumulative
and in addition to any other remedy to which the parties hereto may be entitled
hereunder or at law or equity.

     6.4.  Entire Agreement; Successors and Assigns. This Agreement constitutes
           ----------------------------------------
the entire agreement between the parties hereto relative to the subject matter
hereof and supersedes any previous agreement among the parties. Subject to the
exceptions specifically set forth in this Agreement, the terms and conditions of
this Agreement shall inure to the benefit of and be binding upon the respective
executors, administrators, heirs, successors and assigns of the parties. Bank
may assign or transfer its rights under this Agreement to a Subsidiary or other
Affiliate.

     6.5.  Governing Law; Waiver of Jury Trial, Arbitration. (i) This Agreement
           ------------------------------------------------
shall be governed by and construed in accordance with the laws of the State of
New York applicable to contracts made and to be performed therein. The parties
to this Agreement hereby agree to submit to the jurisdiction of the courts of
the State of New York, the courts of the United States of America for the
Southern District of New York, and appellate courts from any thereof in any
action or proceeding arising out of or relating to this Agreement. The parties
hereto irrevocably and unconditionally waive trial by jury in any legal action
or proceeding in relation to this Agreement and for any counterclaim therein.
Any dispute or controversy between the Company and any Holder arising under or
in connection with this Agreement shall be resolved by arbitration (by three
arbitrators) in New York, New York conducted in accordance with the then
prevailing rules of the American Arbitration Association, except that, in the
selection of the panel of three arbitrators, the Company and such Holder shall
each select one arbitrator and such party-selected arbitrators shall select the
third arbitrator. The parties hereby agree that no party shall be entitled to
punitive damages hereunder. If any party shall fail to select an arbitrator
within 30 days after being notified by the other party of the commencement of
arbitration proceedings under this Section 6.5, the notifying party may apply to
the American Arbitration Association for the appointment of an arbitrator on
behalf of the other party. The judgment of the arbitrators in any such
proceeding shall be final, binding and conclusive on the parties, and a judgment
may be entered by the prevailing party on account thereof. The prevailing party
or parties in an arbitration conducted pursuant to this Section 6.5 shall be
entitled to recover its legal fees and expenses from the losing party or parties
thereof.

     6.6.  Counterparts. This Agreement may be executed in counterparts, each of
           ------------
which shall be an original, but all of which together shall constitute one and
the same instrument.

     6.7.  Headings. The section headings of this Agreement are for convenience
           --------
and shall not by themselves determine the interpretation of this Agreement.

     6.8.  Notices. Any notice required or permitted hereunder shall be given in
           -------
writing and shall be conclusively deemed effectively given (a) upon personal
delivery, (b) one Business Day after deposit with a nationally recognized
overnight delivery service, (c) five days after deposit in the United States
mail, by registered or certified mail, postage prepaid, or (d) when telecopied,

                                       21
<PAGE>

receipt acknowledged, addressed in each case to the appropriate address and
facsimile numbers set forth below (or to such other address as a party may
designate by ten days' advance written notice to the other parties):

           If to Bank, to:

           c/o CIBC World Markets Inc.
           161 Bay Street, BCE Place
           7th Floor
           Toronto, Ontario M5J 258
           Attention: Richard E. Venn, Senior Executive Vice President
           Facsimile No.: (416) 594-8223
           and
           Attention: David Marshall, Vice Chairman
           Facsimile No.: (416) [___-____]

           with a copy to:

           Canadian Imperial Bank of Commerce
           Legal and Compliance Division
           199 Bay Street
           Commerce Court West
           15th Floor
           Toronto, Ontario M5L 1A2
           Attention: Robert J. Richardson, Associate General Counsel
           Facsimile No.: (416) 304-2860

           and to:

           Simpson Thacher & Bartlett
           425 Lexington Avenue
           New York, New York 10017
           Attention: Lee Meyerson, Esq.
           Facsimile No.: (212) 455-2502

           If to the Company, to:

           Global Payments Inc.
           #2 National Data Plaza
           Atlanta, Georgia 30329-2010
           Attention: Office of the General Counsel
           Facsimile No: (404) 728-2990

     6.9.  Amendment of Agreement. This Agreement may be amended and the Company
           ----------------------
may take any action herein prohibited, or omit to perform any act herein
required to be performed by it, only if the Company shall have obtained the
written consent to such amendment, action or omission to act, of the Holders of
a majority of the Registrable Securities

                                       22
<PAGE>

then outstanding. Each Holder of any Registrable Securities at the time or
thereafter outstanding shall be bound by any consent authorized by this Section
6.9, whether or not such Registrable Securities shall have been marked to
indicate such consent.

     6.10. No Inconsistent Agreements. The Company agrees not to enter into any
           --------------------------
other agreement that is inconsistent with or conflicts with any provision of
this Agreement or which would impair its ability to perform its obligations
under this Agreement on a timely basis.

                                       23
<PAGE>

     IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of
the date above set forth.

                              GLOBAL PAYMENTS INC.

                              By:
                                 --------------------------------------------
                                 Name:
                                 Title:

                              CANADIAN IMPERIAL BANK OF COMMERCE

                              By:
                                 --------------------------------------------
                                 Name:  Richard E. Venn
                                 Title:  Senior Executive Vice President

                              By:
                                 --------------------------------------------
                                 Name:  David Marshall
                                 Title:  Vice Chairman

                                       24<PAGE>

                                                                   EXHIBIT 10.21

                          MARKETING ALLIANCE AGREEMENT
                          ----------------------------

     MARKETING ALLIANCE AGREEMENT dated as of ______________ among CANADIAN
IMPERIAL BANK OF COMMERCE, a bank formed under the laws of Canada (the "Bank"),
and NATIONAL DATA PAYMENT SYSTEMS, INC., a New York corporation ("NDPS") and
Global Payments Inc. ("Global Payments") as the guarantor of NDPS' obligations
hereunder, as described on the last page of this Agreement.

     WHEREAS, the Bank and NDPS entered into an Asset Purchase Agreement dated
_________________ (the "Asset Purchase Agreement"), pursuant to which the Bank
agreed to sell to NDPS or an Affiliate of NDPS, the Assets Sold (as defined
therein);

     WHEREAS, the parties have each agreed to undertake or cause to be
undertaken certain activities with respect to the Merchant Business;

     WHEREAS, it was a condition to the consummation of the transactions
provided for in the Asset Purchase Agreement that the Bank and NDPS enter into
this Marketing Alliance Agreement;

     NOW, THEREFORE, in consideration of the foregoing and of the mutual
covenants contained herein, the Bank and NDPS agree as follows:

SECTION 1.    DEFINITIONS AND INTERPRETATION

SECTION 1.1   Certain Defined Terms.  For purposes of this Agreement, the
              ---------------------
following terms shall have the following meanings:

     "Account Fees" has the meaning set forth in Section 5.2.

     "Advisors" means, with respect to a Person, the Person's employees, agents,
professional advisors and consultants and "Advisor" means any one of them.

     "Affiliates" means, with respect to the Person specified, a Person that
Controls or is Controlled by, or is under common Control with, the Person
specified.

     "Arbitration" has the meaning set forth in Section 22.5.

     "Arbitration Act" has the meaning set forth in Section 22.5.

     "Asset Purchase Agreement" has the meaning set forth in the Recitals.

     "Assigned Merchant Agreements" means the Existing Merchant Agreements (but
not the Excluded Merchant Agreements).

                                       1
<PAGE>

     "Association Rules" means the rules and regulations established from time
to time by a Credit Card Association or Network Organization.

     "Bank Data" means all data and information, including, but not limited to,
personal information, account balance information, facts, records, business data
tapes and documents, relating to the Bank's businesses (other than the Merchant
Business or information which has otherwise been disclosed by a Merchant or a
customer to NDPS directly or is available in the public domain).

     "Bank Default" has the meaning set forth in Section 14.2.

     "Bank Marks" means the Bank's trade name and trade-marks specifically
identified in the Trademark Licence Agreement.

     "Bank Service Location" means any location where the Bank performs Bank
Services.

     "Bank Services" means the services to be provided by, and all other
obligations of, the Bank expressly provided for in this Agreement in fulfilment
of obligations under the Merchant Agreements, including the Transition Services
for so long as, and to the extent that, they are provided under the Transition
Agreement.

     "BIN" means a Bank Identification Number used in connection with Credit
Card Transactions, as described in greater detail in the applicable Association
Rules.

     "BIN Reporting" has the meaning set forth in Section 8.2.

     "Business Day" means any day excluding Saturday, Sunday and any day on
which banking institutions located in Toronto, Ontario, St. Louis, Missouri or
Atlanta, Georgia are authorized by law or other governmental action to be
closed.

     "Business Recovery Plans" means, as the case may be, NDPS' business
recovery procedures with respect to the Merchant Business currently in the form
attached hereto as Schedule 12.1, as updated and modified from time to time in
                   -------------
accordance with the terms of this Agreement, and the Bank's business recovery
procedures with respect to the Bank Services, as updated and modified from time
to time in accordance with the terms of this Agreement.

     "Canadian Financial Institution" has the meaning set forth in the Asset
Purchase Agreement.

     "Card Transactions" means Credit Card Transactions and Debit Card
Transactions.

     "Chair" has the meaning ascribed thereto in Section 22.5.

                                       2
<PAGE>

     "Chargeback" has the meaning, with respect to VISA, specified in the VISA
Rules and, with respect to any other Credit Card Association or Network
Organization, has the meaning given to the equivalent term under the applicable
Association Rules.

     "CIBC System" has the meaning set forth in Section 10.5.

     "Clearing System Rules" means, for a Clearing System, the rules and
regulations established from time to time relating to the use and operation of
the Clearing System.

     "Clearing System" means the relevant payment system, such as the Canadian
Payments Association, used to effect payments for Card Transactions.

     "Client Relations Representative" has the meaning set forth in Section
15.1.

     "Commercially Reasonable Efforts" means the efforts that a prudent person
who desires to complete a transaction or other action would use in similar
circumstances to ensure that a closing or other result occurs as expeditiously
as possible without the necessity of assuming any material obligations or paying
any material amounts to an unrelated third party.

     "Control" exists when a Person owns beneficially, directly or indirectly,
more than 50% of another Person's outstanding voting securities or where a
Person has the ability to elect a majority of the directors of another Person;

     "Credit Card" means a credit card or Off-Line Debit Card bearing the symbol
of a Credit Card Association which is accepted by a Merchant pursuant to the
terms of a Merchant Agreement, and in respect of which Credit Card Transactions
are cleared and settled through the Credit Card Interchange System.

     "Credit Card Associations" means VISA U.S.A., Inc., VISA Canada Inc., the
Canadian MasterCard entity, if any, MasterCard USA, Inc., Visa International,
Inc., MasterCard International, Inc. or any other association that the parties
may agree upon from time to time and any successor organization or association
of any of them.

     "Credit Card Clearing Date" means the date the Credit Card Association
receives the information relating to a Card Transaction from NDPS or its
Merchant Accounting Processor.

     "Credit Card Interchange System" means a system of clearing and settling
Credit Card Transactions established by a Credit Card Association.

     "Credit Card Transaction" means an electronic or documentary transaction
involving a Merchant pursuant to which the method of payment is by Credit Card.

                                       3
<PAGE>

     "Credit Card Transaction Records" means the electronic or documentary files
relating to Credit Card Transactions.

     "Credit Facility" has the meaning set forth in the Asset Purchase
Agreement.

     "Credit Loss" means a loss resulting from the failure by a Merchant to pay
amounts owed by it under a Merchant Agreement, other than amounts owed by reason
of a Chargeback.

     "Debit Card" means an on-line debit card, bearing the symbol of a Network
Organization, which is accepted by a Merchant pursuant to the terms of a
Merchant Agreement and in respect of which Debit Card Transactions are cleared
and settled through the Bank in accordance with the procedures established by
the applicable Network Organization.

     "Debit Card Transaction" means an electronic transaction involving a
Merchant pursuant to which the method of payment is by Debit Card.

     "Debt Card Transaction Records" means the electronic or documentary files
relating to a Debit Card Transaction.

     "Dispute" has the meaning set forth in Section 22.1.

     "EFT" means an electronic funds transfer.

     "Emergency" has the meaning set forth in Section 2.7.

     "Excluded Merchant Agreements" has the meaning given to such term in the
Asset Purchase Agreement.

     "Existing Merchant Agreement" means an agreement, whether oral or written,
dated before the date of this agreement and in effect on the date hereof between
the Bank and a merchant pursuant to which the Merchant undertakes to honour
Cards, to deposit Card Transaction records with the Bank and to settle with the
Bank for Card Transactions with the Bank and the Bank agrees to provide such
other related services as may be set forth in such agreement and a merchant
member agreement, an instant payment service agreement, a terminal authorization
and draft deposit service agreement, an instant payment merchant agreement, a
guaranteed reservation service agreement, a merchant tape deposit service
agreement, a telephone and mail order agreement, a merchant agreement acceptance
form, and applications for merchant service.

     "Force Majeure Event" has the meaning set forth in Section 12.2.

     "Foreign Interchange Amount" has the meaning set forth in Section 7.3(a).

     "Foreign Interchange Notice" has the meaning set forth in Section 7.3(c).

                                       4
<PAGE>

     "Foreign Transactions" has the meaning set forth in Section 7.3(a).

     "Governmental Entity" means (i) any multinational, federal, provincial,
state, municipal, local or other governmental or public department, central
bank, court, commission, board, bureau, agency or instrumentality, whether
domestic or foreign (ii) any subdivision or authority of any of the foregoing,
or (iii) any quasi-governmental or private body exercising any regulatory,
expropriation or taxing authority under or for the account of any of the above.

     "ICA" means the identification or account number used by a member of a
Credit Card Association in connection with certain Credit Card Transactions, as
described in greater detail in the applicable Association Rules.

     "Indemnitee" has the meaning set forth in Section 20.1.

     "Indemnitor" has the meaning set forth in Section 20.1.

     "Independent Sales Organization" means a non-Affiliated sales organization
that may refer merchants to NDPS in connection with the Merchant Business.

     "Interac" means Interac Association.

     "Interchange Fee" means a fee payable to the applicable Credit Card
Association (part of which is payable to the applicable Credit Card issuer) in
respect of a Credit Card Transaction.

     "Initiating Party" has the meaning set forth in Section 22.2.

     "Issuing Account" means an account maintained by the Bank for the purposes
of clearing Credit Card Transactions in respect of which the cardholder making
the transaction uses a Credit Card issued by the Bank and the Merchant maintains
a Merchant Depository Account at the Bank.

     "Joint Director Committee" means a committee comprised of two directors of
Global Payments nominated by the Bank (or if the Bank has not nominated two
directors, then the members of the Bank on the Committee shall be the remaining
director if any, of Global Payments, and an officer or officers of the Bank
designated by the Bank) and two directors of Global Payments Inc. designated by
NDPS.

     "Key Accounts" has the meaning set forth in Section 2.7.

     "Key Account Notice" has the meaning set forth in Section 2.7.

     "Laws" means all applicable laws including all statutes, codes, ordinances,
decrees, rules, regulations, municipal by-laws, judicial or arbitral or
administrative or ministerial or

                                       5
<PAGE>

departmental or regulatory judgments, orders, decisions, ruling or awards,
guidelines, standards, policies and procedures enacted by a regulatory body or
pursuant to statutory authority or requirement and general principles of common
and civil law and equity, binding on the Person referred to in the context in
which the word is used.

     "Legal Change" has the meaning set forth is Section 9.2.

     "Losses" has the meaning set forth in Section 20.1.

     "MasterCard" means, as applicable, the Canadian MasterCard entity, if any,
MasterCard International, Inc., MasterCard USA, Inc. and their respective
successor organizations.

     "MasterCard Card" means a Credit Card bearing the symbol of MasterCard,
Credit Card Transactions in respect of which are cleared and settled through the
MasterCard Credit Card Interchange System.

     "MasterCard Rules" means the rules and regulations established by
MasterCard.

     "Merchant" means any Person (other than the Bank or NDPS) that is a party
to a Merchant Agreement.

     "Merchant Accounting Processor" means a processor designated by NDPS from
time to time to perform data processing relating to Credit Card Transactions.

     "Merchant Agreements" means the Assigned Merchant Agreements and the New
Merchant Agreements.

     "Merchant Business" has the meaning set forth in the Asset Purchase
Agreement.

     "Merchant Depository Account" means a current account maintained by a
Merchant with the Bank or another financial institution for the purposes of
receiving funds in connection with Card Transactions and making payments of
amounts owing by the Merchant under the applicable Merchant Agreement.

     "Merchant Processing Services" means the products and services offered as
part of the Merchant Business.

     "Merchant's Edge Program" means the program between the Bank and National
Bank of Canada (or any other Canadian MasterCard issuer) in association with the
trade-mark "Merchant's Edge" under which Merchants may receive same day value
and next Business Day access to deposits for their VISA and MasterCard sales.

     "NDPS Account" has the meaning set forth in Section 5.1(c).

                                       6
<PAGE>

     "NDPS Default" has the meaning set forth in Section 14.3.

     "NDPS Data" shall mean all information relating to the business of NDPS and
its Affiliates including, without limitation, the Merchant Business (including,
without limitation, information regarding the identity of the Merchants as
customers of the Merchant Business, rate information, services provided to
Merchants and processing volumes) and the Assets Sold (as defined in the Asset
Purchase Agreement) (other than information which has otherwise been disclosed
by a Merchant or a customer to the Bank directly or is available in the public
domain).

     "NDPS Services" means (i) all services to be provided to Merchants by, and
all other obligations of, the Bank under or in respect of the Assigned Merchant
Agreements except for the Transition Services (only for so long as and to the
extent that they are to be provided under the Transition Agreement) and except
for the Bank Services, (ii) all services to be provided by, and all other
obligations of, NDPS under the New Merchant Agreements, and (iii) the services
and obligations of NDPS expressly provided for in this Agreement.

     "NDPS Service Location" means any location where NDPS performs any NDPS
Services.

     "Network Organization" means the Interac Association or any legal successor
organization.

     "New Merchant Agreements" has the meaning set forth in Section 2.5(a)

     "Off-line Debit Card" means a payment card bearing the name of a Credit
Card Association which is settled through the Credit Card Interchange System but
the charges are debited from the cardholder's account by the issuer rather than
being billed pursuant to a monthly statement.

     "Operative Documents" means, collectively, the Asset Purchase Agreement,
the Stock Purchase Agreement, this Agreement, the Transition Agreement, the
Trademark Licence Agreement, the Investor Rights Agreement, the Credit Facility
and the General Conveyance Agreement (all as referred to in the Asset Purchase
Agreement).

     "Ordinary Course" means, with respect to an action taken by a Person in
respect of a business, that such action is consistent with the past practices of
the Person and is taken in the ordinary course of operations of the Person
relating to that business.

     "Originate" means the transmission of a file to a Clearing System for the
purposes of effecting an EFT.

     "Paper Processing Vendor" means the entity that NDPS designates to receive
documentary records relating to Card Transactions and that is responsible for
entering the relevant information concerning such transactions into an
electronic format.

                                       7
<PAGE>

     "Person" means a natural person, partnership, limited liability
partnership, corporation, joint stock company, trust, unincorporated
association, joint venture or other entity or Governmental Entity.

     "Privacy Policies and Procedures" means the privacy policies and procedures
attached as Schedule 11.6, as such procedures may from time to time be modified
            -------------
by the Bank, acting reasonably.

     "Reserve Account" has the meaning set forth in Section 7.1(c).

     "Security Policies and Procedures" means the security policies and
procedures of NDPS set out on Schedule 10.3(a), and of the Bank set out on
                              ----------------
Schedule10.3(b), relating to the Merchant Business, as such policies may be
---------------
modified from time to time in accordance with the provisions hereof.

     "Service Levels" means the services levels in respect of the Services set
forth in Schedule 3.
         ----------

     "Service Locations" means, collectively, the Bank Service Locations and the
NDPS Service Locations.

     "Services" means, collectively, the NDPS Services and the Bank Services.

     "Settlement" means the settlement of funds through a Credit Card
Interchange System or Network Organization.

     "Settlement Accounts" has the meaning set forth in Section 5.1(a).

     "Shortfall" means any shortfall in funds in the applicable Settlement
Account in respect of the Bank's reimbursement rights described in Sections
4.1(f) and 4.2(e).

     "Statement of Dispute" has the meaning set forth in Section 22.5.

     "Subsidiary" has the meaning given to such term in the Business
Corporations Act (Ontario).

     "Territory" means the United States (and all of its territories) and
Canada.

     "Third Party Assignee" has the means set forth in Section 2.2(b).

     "Trademark Licence Agreement" means the trademark licence agreement dated
the date hereof between the Bank and NDPS.

                                       8
<PAGE>

     "Transition Agreement" means the agreement dated the date hereof between
the Bank and NDPS by which the Bank is required to provide certain services in
support of the Merchant Business during the Transition Period.

     "Transition Period" has the meaning set forth in the Transition Agreement.

     "VISA" means, as applicable, VISA U.S.A., Inc., VISA Canada Inc. or Visa
International, Inc. or any successor organization of any of them.

     "VISA Card" means a Credit Card bearing the symbol of VISA, Credit Card
Transactions in respect of which are cleared and settled through the VISA Credit
Card Interchange System.

     "VISA Rules" means the applicable rules and regulations established from
time to time by VISA.

SECTION 1.2   Headings and Table of Contents. The division of this Agreement
              ------------------------------
into Sections, the insertion of headings and the provision of a table of
contents are for convenience of reference only and shall not affect the
construction or interpretation of this Agreement.

SECTION 1.3   Number and Gender. Unless the context requires otherwise, words
              -----------------
importing the singular include the plural and vice versa and words importing
gender include all genders.

SECTION 1.4   Performance on Business Days. Except as expressly provided for
              ----------------------------
herein, if any payment is required to be made or other action is required to be
taken pursuant to this Agreement on a day which is not a Business Day, then such
payment or action shall be made or taken on the next Business Day.

SECTION 1.5   References. Any reference in this Agreement to any Law,
              ----------
Association Rule or Clearing System Rule shall, unless otherwise expressly
stated, be deemed to be a reference to such Law, Association Rule or Clearing
System Rule as amended, restated or re-enacted from time to time.

SECTION 1.6   Section and Schedule References. Unless the context requires
              -------------------------------
otherwise, references in this Agreement to Sections or Schedules are to Sections
or Schedules of this Agreement. The Schedules to this Agreement form part of
this Agreement and are as follows:

SCHEDULES
---------

Schedule 2.5       -         New Merchant Agreements

Schedule 2.7       -         Key Accounts

Schedule 3         -         Service Levels

                                       9
<PAGE>

Schedule 7.2       -         Chargebacks and Credit Losses on Certain Accounts

Schedule 10.3(a)   -         NDPS Security Policies and Procedures

Schedule 10.3(b)   -         Bank Security Policies and Procedures

Schedule 11.6      -         Bank Privacy Policies and Procedures

Schedule 12.1      -         Business Recovery Plans

Schedule 15        -         Initial Client Relations Representatives

SECTION 2.    MERCHANT AGREEMENTS

SECTION 2.1   Assigned Merchant Agreements. The parties acknowledge that
              ----------------------------
pursuant to Section 2.1(a) of the Asset Purchase Agreement, the Bank has
effected an equitable assignment to NDPS of all of the Bank's rights under the
Assigned Merchant Agreements (it being further acknowledged that the Bank is
continuing as a party to the Assigned Merchant Agreements). Notwithstanding the
foregoing, the parties acknowledge that NDPS has the absolute right, by giving
notice to the applicable Merchants, to cause the equitable assignment described
above to be converted into a legal assignment of such rights. The parties also
confirm their intention that NDPS' covenant in Section 3.1 to provide the NDPS
Services will result in NDPS assuming and performing all of the Bank's
obligations under the Assigned Merchant Agreements (except for the Bank
Services) without affecting the Bank's contractual obligations to Merchants
pursuant to the Assigned Merchant Agreements.

SECTION 2.2   Further Assignment of Rights Under Merchant Agreements During the
              -----------------------------------------------------------------
Term.
----

     (a)  Subject to Section 2.2(b), and separate and apart from NDPS' right to
          cause the equitable assignment of the Bank's rights under the Assigned
          Merchant Agreements to be converted into a legal assignment of such
          rights as described in Section 2.1, the Bank hereby grants to NDPS an
          irrevocable right to require the Bank, during the term of this
          Agreement, on notice from NDPS, to assign to NDPS or to any other
          Person all but not less than all of the Bank's interest in some or all
          of the Merchant Agreements in effect on the effective date of the
          notice and all of the obligations of the Bank thereunder. Neither the
          Bank nor NDPS makes any representation or warranty as to the legal
          effect of such assignment and neither party shall have liability to
          the other for any Losses incurred by the other party as a result of
          the assignment, including any Losses resulting from a termination of
          any Merchant Agreements by Merchants.

     (b)  The assignment referred to in Section 2.2(a) shall be subject to the
          following conditions:

                                       10
<PAGE>

          (i)   an assignee other than NDPS or an Affiliate of NDPS (a "Third
                Party Assignee") shall not be permitted to use the Bank Marks
                without the written consent of the Bank;

          (ii)  the Bank shall have the right to cause NDPS or such Third Party
                Assignee to notify each affected Merchant that the Bank is no
                longer a party to such Merchant Agreements and to cause NDPS or
                such Third Party Assignee to convert such Merchants from the
                Bank's ICA/BINs, unless NDPS has caused the Bank to assign the
                ICA/BINs to such Third Party Assignee or other designee pursuant
                to Section 8.3(b);

          (iii) if the Bank elects to pursue its right under clause (ii), upon
                the effective date of the assignment, NDPS and the Bank agree
                that, (A) as between the Bank and such Third Party Assignee, the
                Bank shall have no further obligations or liabilities in respect
                of the Merchant Agreements (including to provide any Bank
                Services) and (B) NDPS or such Third Party Assignee and NDPS
                shall be deemed to have assumed and agreed thereafter to pay and
                discharge when due, and to indemnify and hold the Bank harmless
                with respect to, all such obligations and liabilities except for
                any obligations and liabilities of the Bank that relate to
                events (including sales transactions) occurring up to the
                effective time of such assignment or arising out of claims
                against the Bank by any party other than NDPS, any Affiliate of
                NDPS or any Third Party Assignee, who challenges the legal
                validity of any such assignment.

SECTION 2.3   Further Assignment of Rights Under Assigned Merchant Agreements
              ---------------------------------------------------------------
Upon the Expiry of the Term.
---------------------------

     (a)  Subject to Section 2.3(c), upon the expiry or termination of this
          Agreement, the Bank shall be deemed to have assigned to NDPS, and NDPS
          shall be deemed to have assumed, without any further action required
          by either of them, all but not less than all of the Bank's continuing
          interest (including all of the Bank's obligations and liabilities) in
          the Assigned Merchant Agreements in effect on the expiry or
          termination date.

     (b)  Neither the Bank nor NDPS makes any representation or warranty as to
          the legal effect of an assignment under Section 2.3(a) and neither
          party shall have liability to the other for any Losses incurred by the
          other party as a result of the assignment, including any Losses
          resulting from a termination of any Merchant Agreements by Merchants.

     (c)  Upon the effective date of the assignment, as between the Bank and
          NDPS, (i) the Bank shall have no further obligations or liabilities
          in

                                       11
<PAGE>

          respect of the Merchant Agreements (including to provide any Bank
          Services), (ii) NDPS shall notify each Merchant that the Bank is no
          longer a party to the Merchant Agreements, and NDPS shall be deemed to
          have assumed and agreed thereafter to pay and discharge when due, and
          to hold the Bank harmless with respect to, all such obligations and
          liabilities except for any obligations and liabilities of the Bank
          that relate to events (including sales transactions) occurring up to
          the effective time of such assignment or arising out of claims against
          the Bank by any Person (other than NDPS ) who challenges the legal
          validity of any such assignment.

SECTION 2.4   Termination, Modification of Assigned Merchant Agreements. Subject
              ---------------------------------------------------------
to the provisions of Section 2.7 with respect to the Key Accounts, NDPS shall
have the right to require the Bank to terminate or modify any of the Assigned
Merchant Agreements (including but not limited to the increase of fees or
discounts charged to Merchants) to the extent permissible thereunder in a manner
consistent with the Ordinary Course of NDPS' business, provided that no
modification to an Assigned Merchant Agreement may be effected without the prior
written consent of the Bank if the modification would reasonably be expected to
materially adversely affect the Bank's obligations thereunder (which are not
being performed or assumed by NDPS), or risks or costs arising therefrom,
including with respect to Transition Services or Bank Services. Subject to the
provisions of Section 2.7, NDPS has the right to compel the Bank to be a party
of legal proceedings involving merchants under Assigned Merchant Agreements.

SECTION 2.5   New Three Party Merchant Agreements.
              -----------------------------------

     (a)  The parties agree to use their Commercially Reasonable Efforts to
          attempt to enter into new written agreements with Merchants (to
          replace any Assigned Merchant Agreement) substantially in the form
          attached as Schedule 2.5 pursuant to which each of NDPS and the Bank
                      ------------
          shall be contracting parties with Merchants and shall be jointly and
          severally obligated to perform the services thereunder (the "New
          Merchant Agreements") within (i) three years from the date hereof as
          to Merchants listed on Schedule 7.2, and (ii) five years from the date
                                 ------------
          hereof as to Merchants other than those listed on Schedule 7.2.
                                                            ------------
          Notwithstanding the form of Schedule 2.5, NDPS agrees to act
                                      ------------
          diligently and in a commercially reasonable manner in negotiating a
          New Merchant Agreement with the Merchants listed on Schedule 7.2. The
                                                              ------------
          parties acknowledge that, as to Merchants other than those Merchants
          listed on Schedule 7.2, NDPS shall be deemed to have used Commercially
                    ------------
          Reasonable Efforts if it mails a new form of agreement to such
          Merchants without regard to the effectiveness of such actions. In
          addition, all Merchant Agreements for new Merchants from and after the
          Closing shall be substantially in the form of the New Merchant
          Agreements. The parties agree that services under New Merchant
          Agreements shall be performed for Merchants in accordance with the
          provisions of this Agreement, namely, the Bank shall perform the Bank
          Services and NDPS shall perform the NDPS Services. The parties agree
          that the process of converting to New Merchant

                                       12
<PAGE>

          Agreements from the Assigned Merchant Agreements shall commence with
          the Merchants listed on Schedule 7.2.
                                  ------------

     (b)  If NDPS desires the Bank to assign any rights it may have under any of
          the Merchant Agreements by virtue of the fact that the Bank remains a
          party to such contracts solely to comply with the Association Rules
          (if applicable), the Bank shall enter into an assignment agreement
          with an assignee designated by NDPS within a reasonable time after
          request whereby such assignee shall assume all of the Bank's
          obligations and liabilities under such Merchant Agreements as to
          transactions with a Credit Card Clearing Date occurring after the
          effective date of such assignment.

SECTION 2.6   Power of Attorney.  The Bank hereby grants NDPS a continuing power
              -----------------
of attorney to execute New Merchant Agreements from time to time on behalf of
the Bank provided such New Merchant Agreements are substantially in the form of
the agreement attached as Schedule 2.5, as amended by NDPS from time to time
                          ------------
with the prior written approval of the Bank, such approval not to be
unreasonably withheld.

SECTION 2.7   Key Accounts.  Attached hereto as Schedule 2.7 is a list of
              ------------                      ------------
Merchants that the parties acknowledge are significant relationship customers of
the Bank (the "Key Accounts"). If NDPS desires to cause a Merchant Agreement
that relates to a Key Account to be terminated or modified in a material respect
or to commence or threaten legal proceedings against a Key Account, NDPS shall
first give notice to the Bank's Client Relations Representative of its intention
to do so (a "Key Account Notice"), which notice shall include a description of
NDPS' proposed course of action and the reasons therefor. A Key Account Notice
indicating that NDPS desires either to terminate a Key Account because it
reasonably believes that a continuation of the Merchant Agreement may result in
losses to NDPS as a result of uncollected Chargebacks or Credit Losses or that
NDPS intends to seek injunctive relief against the Key Account shall be
considered an "Emergency". The Bank must respond to an Emergency on the same
Business Day as the Key Account Notice is delivered, if the Key Account Notice
is delivered by 12:00 p.m., or the next Business Day, if delivered after 12:00
p.m. If the Key Account Notice does not relate to an Emergency, the Bank shall
have five (5) Business Days after delivery of the Key Account Notice to respond.
If the Bank responds to NDPS within the applicable response time that it wishes
to become involved in the proposed action involving a Key Account with a view to
avoiding or preventing the proposed termination or legal proceeding or otherwise
addressing the issues set forth in the Key Account Notice, or the Bank and NDPS
shall negotiate in good faith to ensure that a mutually agreeable solution is
reached as soon as reasonably possible. In the event that (i) the Bank does not
respond to the Key Account Notice within the applicable response time, or (ii)
the parties are unable to agree upon a solution (A) on the same Business Day, in
the case of an Emergency (or the next Business Day, if the Key Account Notice is
delivered after 12:00 p.m.), or (B) within five (5) Business Days after the Bank
has responded to any other Key Account Notice, NDPS shall be permitted to
proceed with the course of action proposed in the Key Account Notice.
Notwithstanding the provisions of this Section 2.7, NDPS agrees that it shall
not cause a Merchant Agreement

                                       13
<PAGE>

in respect of a Key Account to be modified in respect of fees charged to such
Merchants for a period of six months from the date of this Agreement.

SECTION 3.    SERVICES

SECTION 3.1   NDPS Services.  During the term of this Agreement NDPS shall
              -------------
furnish the NDPS Services in respect of all Merchant Agreements and shall use
its Commercially Reasonable Efforts to meet the applicable Service Levels.

SECTION 3.2   Bank Services.  During the term of this Agreement the Bank shall
              -------------
furnish the Bank Services in respect of all Merchant Agreements and shall use
its Commercially Reasonable Efforts to meet the applicable Service Levels.

SECTION 3.3   Licences and Permits.  Each party shall be responsible for
              --------------------
ensuring compliance with all applicable Laws, Association Rules and Clearing
System Rules, including any service levels established thereunder, and obtaining
and complying with the terms and conditions of all licences and permits required
by Law, Association Rules and Clearing System Rules with respect to the Services
to be performed by it or by third parties on its behalf and shall pay all fees,
costs and expenses and assume all other obligations associated therewith. NDPS
shall be responsible for and shall pay all fines and penalties arising from non-
compliance by NDPS with any Merchant Agreement, Laws, Association Rules or
Clearing System Rules or third party requirements in respect of its delivery of
the NDPS Services. NDPS shall not be responsible for any licences, memberships,
sponsorships or permits required to be obtained and/or maintained by the Bank or
for any related fees required or incurred in connection with the performance by
the Bank of the Bank Services for greater certainty, the Bank shall pay all
assessment and membership fees of VISA. The Bank shall be responsible for and
shall pay all fines and penalties arising from non-compliance by the Bank with
any Merchant Agreement, Laws, Association Rules or Clearing System Rules or
third party requirements in respect of its delivery of the Bank Services. The
parties acknowledge that the Bank shall not be responsible for any licences or
permits or related fees required to be obtained and/or maintained by NDPS.

SECTION 4.    DEPOSIT AND SETTLEMENT PROCEDURES

SECTION 4.1   Acceptance, Delivery, and Settlement of Credit Card Transaction
              ---------------------------------------------------------------
Records.
-------
     (a)  NDPS shall accept Credit Card Transaction Records from Merchants in
          electronic form and shall transmit to the Bank in the Ordinary Course
          of NDPS' business summary information of the amounts to be posted to
          the accounts of those Merchants whose Merchant Depository Accounts are
          maintained with the Bank and the amounts to be included on the file to
          be sent through the applicable Clearing System with respect to those
          Merchants whose Merchant Depository Accounts are maintained with other
          financial institutions.

                                       14
<PAGE>

     (b)  The Bank shall accept Credit Card Transaction Records from Merchants
          in documentary form at branches of the Bank and shall cause such
          transactions to be sent to the Paper Processing Vendor in the Ordinary
          Course of the Bank's business. NDPS shall use Commercially Reasonable
          Efforts to ensure that, once the Paper Processing Vendor has entered
          the relevant information from the Credit Card Transaction Records in
          documentary form into an electronic format, the Paper Processing
          Vendor transmits such transaction records to NDPS, and such records
          shall be Processed by NDPS in the Ordinary Course of NDPS' business.

     (c)  For the duration of the Transition Period, for transactions which are
          made by cardholders who have been issued Credit Cards by the Seller
          the Bank shall credit funds from the Issuing Account (rather than the
          applicable Settlement Account) to the applicable Merchant Depository
          Accounts maintained at the Bank by Merchants in respect of Credit Card
          Transactions in the Ordinary Course of the Bank's business and such
          transactions shall not be processed through the Credit Card
          Interchange System. NDPS agrees to pay the Bank any out-of-pocket
          costs incurred by the Bank as a result of the processing of Credit
          Card Transactions pursuant to this Section 4.1(c). The Bank shall
          ensure that the Issuing Account has adequate funds each day to settle
          the aforementioned "on us" transactions processed that same day.

     (d)  Except as provided in Section 4.1(c), the Bank shall credit funds from
          the applicable Settlement Account or as otherwise provided by NDPS
          pursuant to the Credit Facility to the Merchant Depository Accounts
          maintained with it by Merchants in respect of Credit Card Transactions
          in the Ordinary Course of the Bank's business.

     (e)  Upon the receipt of the information described in Section 4.1(a), the
          Bank shall, in the Ordinary Course of the Bank's business, Originate
          and transmit to the applicable Clearing System a file specifying the
          amounts of funds from the applicable Settlement Account or as
          otherwise provided by NDPS pursuant to the Credit Facility to be
          credited to Merchants whose Merchant Depository Accounts are
          maintained with other financial institutions. If permitted by the
          applicable Laws, Association Rules and Clearing System Rules, and upon
          the request of NDPS, the Bank shall use Commercially Reasonable
          Efforts to offer NDPS all reasonable assistance to enable NDPS to
          itself Originate Card Transactions and perform EFT through the
          applicable Clearing System, including but not limited to, serving as
          the Originating financial institution for such transactions. In such
          event, NDPS agrees to comply with all applicable Laws, Association
          Rules and Clearing System Rules.

     (f)  The parties acknowledge that, from time to time, there may be
          insufficient funds in the applicable Settlement Account to allow the
          Bank to credit Merchants' accounts pursuant to Sections 4.1(d) and
          (e). In such event,

                                       15
<PAGE>

          the amount of the Shortfall shall be deemed as having been drawn down
          by NDPS on the date of the Shortfall under the terms of the Credit
          Facility.

SECTION 4.2   Acceptance, Delivery, and Settlement of  Debit Card Transaction
              ---------------------------------------------------------------
Records.
-------

     (a)  NDPS shall accept Debit Card Transaction Records from Merchants in
          electronic form and shall process and transmit to the Bank in the
          Ordinary Course of NDPS' business summary information in the form
          customarily used or required by the applicable Network Organization
          including information as to the amounts to be posted to the accounts
          of those Merchants whose Merchant Depositary Accounts are maintained
          with the Bank.

     (b)  The Bank shall credit funds from the applicable Settlement Account, or
          as otherwise provided by NDPS pursuant to the Credit Facility, to the
          Merchant Depository Accounts maintained with it by Merchants in
          respect of Debit Card Transactions in the Ordinary Course of the
          Bank's business.

     (c)  Upon the receipt of the information described in Section 4.2(a), and
          at the request of NDPS, the Bank shall Originate and transmit a file
          to the applicable Clearing System to enable a reconciliation of the
          amounts of funds from the applicable Settlement Account or as
          otherwise provided by NDPS pursuant to the Credit Facility to be
          credited to Merchants whose Merchant Depository Accounts are
          maintained with other financial institutions. If permitted by
          applicable Laws, Association Rules and Clearing System Rules, and upon
          the request of NDPS, the Bank shall use Commercially Reasonable
          Efforts to offer NDPS all reasonable assistance to enable NDPS to
          itself Originate Card Transactions and to perform EFT through the
          applicable Clearing System, including without limitation, serving as
          the Originating financial institution for such transactions. In such
          event, NDPS agrees to comply with all applicable Laws, Association
          Rules and Clearing System Rules.

     (d)  The Bank shall accept the Debit Card Transaction Records referred to
          in paragraph (a) for Settlement in the Ordinary Course of the Bank's
          business as the "Settlement Agent", as such term is defined in the
          Interac rules, and upon the request of NDPS, shall serve as the
          "Direct Connector", as such term is defined in the Interac rules.

     (e)  The parties acknowledge that, from time to time, there may be
          insufficient funds in the applicable Settlement Account to allow the
          Bank to credit Merchants' accounts pursuant to Section 4.2(b). In such
          event, the amount of the Shortfall shall be deemed as having been
          drawn by NDPS on the date of the Shortfall under the terms of the
          Credit Facility or, if a

                                       16
<PAGE>

          drawdown cannot occur, then such amount shall be repaid to the Bank by
          NDPS promptly upon receipt of notice thereof.

SECTION 4.3   Acceptance, Delivery and Settlement of Merchant's Edge Card
              -----------------------------------------------------------
Transactions.
------------

     (a)  NDPS shall accept MasterCard and American Express Card Transaction
          Records in electronic form from Merchants participating in the
          Merchant's Edge Program and shall transmit to the Bank in the Ordinary
          Course of NDPS' business summary information of the amounts to be
          posted to the accounts of those Merchants whose Merchant Depository
          Accounts are maintained with the Bank and shall transmit to either
          American Express or National Bank, as applicable, the transaction
          information necessary for it to settle the transactions.

     (b)  The Bank agrees to credit funds from the applicable Settlement Account
          or as otherwise provided by NDPS pursuant to the Credit Facility to
          the Merchant Depository Accounts maintained with it by Merchants in
          the Ordinary Course of the Bank's business.

     (c)  The Bank shall transfer funds from the applicable current account
          maintained by either National Bank or American Express at the Bank to
          the applicable Settlement Account in connection with the funds
          credited pursuant to Section 4.3(b).

     (d)  In addition to the foregoing, the parties agree to comply with the
          agreement between NDPS, the Bank and National Bank of Canada and the
          agreement between NDPS, the Bank and American Express to be entered
          into with relevant Merchants in respect of the Merchant's Edge
          Program.

SECTION 4.4   Amendments. The parties acknowledge that the procedures set out in
              ----------
Section 4 may be amended by NDPS from time to time provided that such amended
procedures are in accordance with applicable Laws, Association Rules and
Clearing System Rules and the Merchant Agreements and provided further that (i)
the Service Levels set out in Schedule 3 are maintained in all material respects
                              ----------
(subject to amendment of such Service Levels in accordance with the provisions
of this Agreement) and (ii) there is no material adverse impact on the Bank's
cost of providing Bank Services or Transition Services.

SECTION 5.    PAYMENTS AND ACCOUNTS; CLEARING ARRANGEMENTS

SECTION 5.1   General.
              -------
     (a)  The Bank shall maintain internal, segregated settlement accounts (the
          "Settlement Accounts"), the sole purpose of which shall be for the
          Bank to receive funds from the Credit Card Interchange Systems and
          Network Organizations, as the case may be, in connection with the
          Merchant

                                       17
<PAGE>

          Business. The Bank shall make the appropriate arrangements and grant
          any necessary consents required from the Bank in order to permit NDPS
          to determine the current balance of each Settlement Account at any
          time and by the means best able to provide NDPS with the most current
          balance available, including, without limitation and if available, by
          direct electronic review by NDPS.

     (b)  The Bank shall provide NDPS a monthly statement of withdrawals and
          deposits for each Settlement Account.

     (c)  The Bank shall on each Business Day after the transfers referred to in
          Sections 4.1(d), 4.2(b) and 4.3(b) have been effected, pay any
          remaining amounts in the Settlement Accounts to an account designated
          by NDPS (the "NDPS Account").

     (d)  The parties agree that, without the express written consent of both
          the Bank and NDPS, neither NDPS nor the Bank shall, except as provided
          herein, be entitled to, or to make any withdrawals or take any other
          action with respect to, the Settlement Accounts.

SECTION 5.2   Withdrawal of Account Fees from Merchant Depository Accounts. On a
              ------------------------------------------------------------
monthly basis, or more frequently as determined by NDPS, NDPS shall direct the
Bank to withdraw funds from each Merchant Depository Account maintained with the
Bank in respect of service fees owed by the related Merchant pursuant to the
applicable Merchant Agreement and to Originate and transmit to the applicable
Clearing System a file that contains the service fees owed by the Merchant whose
Merchant Depository Account is maintained with financial institutions other than
the Bank (collectively, the "Account Fees"). NDPS shall, on each Business Day,
direct the Bank to withdraw funds from each Merchant Depository Account in the
amount of any applicable Chargebacks. The Bank shall cause the Account Fees and
Chargebacks, if any, to be deposited into the NDPS Account.

SECTION 5.3   Settlement Accounts.  The parties agree that the Settlement
              -------------------
Accounts shall be in the name of the Bank to comply with Association Rules
concerning the use by NDPS of the Bank's BIN numbers, as set forth in this
Agreement.

SECTION 6.    EXCLUSIVITY AND MARKETING

SECTION 6.1   Referral of Potential Merchants.
              -------------------------------

     (a)  The Bank shall, and shall cause its Subsidiaries or any other Person
          under its Control to, refer only to NDPS any Person in the Territory
          who expresses interest in obtaining, referring or utilizing Merchant
          Processing Services, and neither the Bank nor any of its Subsidiaries,
          nor any other Person under its Control, shall solicit any such Person
          on their own behalf or on behalf of any Person other than NDPS for
          Merchant Processing Services.

                                       18
<PAGE>

     (b)  NDPS shall pay the Bank an amount to be agreed upon from time to time
          by NDPS and the Bank, acting reasonably, for each merchant that enters
          into a fully executed Merchant Agreement and that is referred to NDPS
          by a branch of the Bank.

     (c)  If NDPS does not wish to enter into a Merchant Agreement with a
          potential merchant customer referred to NDPS by the Bank, NDPS shall
          notify the Bank as soon as reasonably practicable and, upon receipt of
          such notice, the Bank may request that NDPS accept such merchant in
          exchange for the Bank's agreement to subsidize or otherwise contribute
          or provide rights of indemnity with respect to the Merchant Agreement.
          If NDPS and the Bank agree upon the terms and conditions of such
          agreement, NDPS shall accept such merchant subject to such
          arrangement.

     (d)  If NDPS does not wish to enter into a Merchant Agreement with a
          potential merchant customer referred to NDPS by the Bank (and the Bank
          and NDPS do not agree upon the subsidy or other contribution
          arrangements as described in Section 6.1(c)), or if, in the opinion of
          NDPS, NDPS does not have the capability of serving the prospective
          customer, NDPS may refer such prospective customer to a third party
          selected by NDPS that is acceptable to the Bank, acting reasonably.

     (e)  In the event that the third party declines to enter into a merchant
          agreement or NDPS does not refer a prospective customer to a third
          party pursuant to Section 6.1(d), then NDPS shall so notify the Bank
          and the Bank shall have the opportunity to refer the merchant to
          another Person.

SECTION 6.2   Merchant Depository Accounts.  During the term of the Agreement,
              ----------------------------
NDPS shall use Commercially Reasonable Efforts to encourage new merchant
customers to whom the Merchant Business is advertised or branded in association
with the Bank Marks to open Merchant Depository Accounts with the Bank.  During
the term of this Agreement NDPS shall not to solicit or encourage Merchants who
maintain their Merchant Depository Accounts with the Bank to transfer such
accounts to any other financial institution.

SECTION 6.3   New Products and Services.  NDPS and the Bank agree to work
              -------------------------
together in the development, distribution and marketing of emerging payment
solutions.

SECTION 7.    CHARGE-BACKS, CREDIT LOSSES AND RISK MANAGEMENT

SECTION 7.1   Chargebacks and Credit Losses.
              -----------------------------

     (a)  Except as set forth in Section 7.2 and as otherwise provided in the
          Asset Purchase Agreement or the Transition Agreement, NDPS shall be
          responsible for, and reimburse the Bank in respect of, all unpaid
          Chargebacks and Credit Losses and costs of collection, if any, with
          respect to transactions with Merchants with a sales date occurring on
          or after the

                                       19
<PAGE>

          Effective Time under the Asset Purchase Agreement unless the
          Chargeback or Credit Loss results from the failure by the Bank to
          perform its obligations under this Agreement or the Transition
          Agreement.

     (b)  NDPS shall process Chargebacks and Credit Losses relating to the
          Merchant Agreements in an expeditious manner in the Ordinary Course of
          its business.

     (c)  In the event NDPS, acting reasonably, deems it prudent to establish a
          reserve (a "Reserve Account") for a Merchant whose Merchant Depository
          Account is maintained by the Bank, the Bank shall, if and to the
          extent permitted by the account agreement with the Merchant and by
          applicable Law, within four (4) hours of the request by NDPS, debit
          the amount of the reserve specifically requested by NDPS or place a
          freeze on withdrawals by the Merchant from the Merchant Depository
          Account. In the event the Merchant is a Key Account, the request from
          NDPS shall be considered a Key Account Notice relating to an Emergency
          and shall be dealt with in accordance with Section 2.7. The
          establishment of a Reserve Account or a freeze on a Merchant
          Depository Account shall not result in or constitute a waiver or
          limitation of any rights of set off or other rights which the Bank may
          have against a Merchant or in respect of the Merchant Depository
          Accounts in connection with other obligations of any of the Merchants
          to the Bank.

SECTION 7.2   Payment for Chargebacks and Credit Losses.  In respect of each
              -----------------------------------------
twelve month period commencing after the Effective Date, the Bank agrees to pay
NDPS the amount, if any, by which the aggregate of all unpaid Chargebacks and
Credit Losses applicable to any Merchant listed on Schedule 7.2 arising out of
                                                   ------------
sales transactions occurring during such twelve month period exceeds an amount
equal to twice the value of unpaid Chargebacks and Credit Losses experienced by
the Bank and attributable to such Merchant during the one year period ending
October 31, 1999.  The obligation of the Bank in the preceding sentence shall
survive until the earliest to occur of (a) three years from the Effective Date
of this Agreement and (b) the later of (i) the termination of the Transition
Period and, (ii) the date on which such Merchant has entered into a New Merchant
Agreement, and (c) the date on which NDPS assigns its interest under the
applicable Assigned Merchant Agreement to a third party other than an Affiliate.
NDPS shall notify the Bank within a reasonable time after experiencing
uncollected Chargebacks and Credit Losses in respect of any such Merchant and to
exercise its Commercially Reasonable Efforts to collect all such amounts.  NDPS
shall act diligently and in a commercially reasonable manner in negotiating a
New Merchant Agreement with any of the Merchants listed on Schedule 7.2.  As
                                                           ------------
soon as NDPS becomes aware that it has a right to payment from the Bank under
this Section 7.2 in respect of a Merchant, it shall forthwith notify the Bank
and the Bank shall have no obligation to pay any amounts under this Section 7.2
that relate to the sales transactions with the Merchant occurring after the date
that NDPS could terminate the relevant Merchant Agreement in accordance with its
terms once the Bank has been notified of its indemnification obligation set out
in this Section 7.2 in respect of the Merchant.  NDPS and the Bank agree that:
(i) some of

                                       20
<PAGE>

the Merchants listed on Schedule 7.2 are Merchants for whom the applicable
                        ------------
Merchant Agreement applies to the Merchant and to business divisions or
Affiliates of the Merchant, (ii) all such divisions and Affiliates are
aggregated (together with the Merchant) for purposes of Schedule 7.2, and (iii)
                                                        ------------
for each such Merchant, no claim by NDPS for payment under this Section 7.2 may
be made unless the total of all unpaid Chargebacks and Credit Losses for the
relevant one-year period referred to above exceeds twice the value of unpaid
Chargebacks and Credit Losses for the one year period ending October 31, 1999
calculated in respect of the Merchant on an aggregate basis and not on a
division-by-division or Affiliate-by-Affiliate basis.

SECTION 7.3   Foreign Interchange.
              -------------------

     (a)  The parties acknowledge that, as part of the Merchant Business, the
          Bank has acquired VISA Credit Card Transactions outside of Canada for
          the payment of goods or services provided by a Merchant that is a
          party to an Existing Merchant Agreement ("Foreign Transactions").  If
          NDPS continues to acquire Foreign Transactions from and after the date
          hereof, the Bank shall pay to NDPS in respect of each Foreign
          Transaction an amount (the "Foreign Interchange Amount"), if any,
          equal to the difference between:

            (i)  the Interchange Fee payable on the Foreign Transaction in
                 accordance with the applicable VISA Rules; and

            (ii) an amount calculated on the same basis (but applying the
                 Interchange Fee in effect at the time of calculation) that the
                 Bank was using to calculate the Interchange Fee payable to VISA
                 prior to November 1, 2000 for the same Foreign Transaction,

          subject to a maximum payment per Foreign Transaction equal to the
          payment that would be required based on the applicable Interchange
          Fees in effect on the date hereof.

     (b)  Any Foreign Interchange Amounts calculated from time to time to be
          payable by the Bank to NDPS under Section 7.3(a) shall be paid (i)
          only for the duration of the current term, excluding renewal terms, of
          the applicable Existing Merchant Agreement, and (ii) only if and to
          the extent the pricing provisions of the applicable Existing Merchant
          Agreement cannot be amended during the current term to eliminate the
          Foreign Interchange Amount.

     (c)  NDPS shall deliver a notice (a "Foreign Interchange Notice") to the
          Bank on or after the last day of each calendar month specifying the
          aggregate Foreign Interchange Amounts payable by the Bank for such
          calendar month and setting forth a calculation thereof.  The Bank
          shall have the right to review the relevant books and records of NDPS
          to confirm the accuracy of NDPS's calculation of the Foreign
          Interchange

                                       21
<PAGE>

          Amounts. The Bank shall pay the Foreign Interchange Amounts within 10
          Business Days of receipt of the Foreign Interchange Notice.

     (d)  NDPS agrees to co-operate and render all commercially reasonable
          assistance to the Bank in connection with any proceedings or
          negotiations between the Bank and VISA with respect to the
          interpretation and application of the VISA Association Rules to
          Foreign Transactions.

     (e)  If, as a result of the proceedings or negotiations referred to in
          paragraph (c), the Bank is successful in obtaining a reduced
          Interchange Fee for Foreign Transactions and Purchaser receives a
          reimbursement for Foreign Transactions in respect of which the Bank
          has paid Foreign Interchange Amounts, then NDPS shall in turn pay to
          the Bank the amount of the reimbursement (to a maximum equal to the
          Foreign Interchange Amounts paid for such Foreign Transactions).

SECTION 8.    MEMBERSHIP IN CREDIT CARD ASSOCIATIONS AND NETWORK ORGANIZATIONS

SECTION 8.1   VISA and Interac Membership by Bank. During the term of the
              -----------------------------------
Agreement, the Bank shall remain a member of VISA and Interac in Canada and a
member of VISA and MasterCard in the United States through an Affiliate and to
carry out its obligations as a member thereof in the Ordinary Course.

SECTION 8.2   Compliance with VISA and Interac Requirements by NDPS.
              -----------------------------------------------------

During the term of the Agreement, NDPS shall cooperate with the Bank in
connection with NDPS and/or the Bank obtaining and maintaining any approvals
from Credit Card Associations, Network Organizations and Clearing Systems as are
required in connection with the performance by NDPS of the NDPS Services.  After
the date that the Bank's BINs and ICAs have been segregated as described in the
Asset Purchase Agreement, NDPS shall undertake all reporting, audit, compliance
and related procedures ("BIN Reporting") required by the applicable Association
Rules with respect to the use of BINs and ICAs in Canada and the United States,
whether such BIN Reporting is required to be done on a regular basis or on an ad
hoc basis pursuant to a request by the relevant Card Association or any
Governmental Entity.  Prior to the date that the Bank's BINs and ICAs have been
segregated as described above, the Bank shall be responsible for all required
BIN Reporting.

SECTION 8.3   Processing and Clearing Arrangements.
              ------------------------------------

     (a)  The Bank shall at all times maintain distinct VISA BIN numbers
          adequate for use in clearing all of the Credit Card Transactions of
          NDPS' Merchant Business in Canada. The Bank shall cause a U.S.
          Affiliate of the Bank to maintain distinct VISA and MasterCard BIN and
          ICA numbers adequate for use in Clearing the Credit Card Transactions
          of NDPS' Merchant Business in the United States, unless: (i) there is
          a change in Laws or Association Rules which would adversely impact the
          Bank's ability to

                                       22
<PAGE>

          continue to provide such ICAs/BINs; or (ii) the Bank within its sole
          discretion elects to terminate its banking businesses in the United
          States to an extent that would make the Bank no longer eligible for an
          ICA/BIN under the applicable Association Rules, and, in either case
          described in (i) or (ii) above, the Bank gives NDPS 360 days' prior
          written notice, unless a shorter notice period is be required under
          applicable Laws. For greater certainty, the parties acknowledge that
          NDPS shall have the right set out in Section 8.3(b) to cause the Bank
          to assign any or all of such BINs and/or ICAs to a Person designated
          by NDPS. NDPS shall reimburse the Bank for all out-of-pocket costs
          payable to VISA and incurred by the Bank or any of its Affiliates in
          connection with the maintenance and operation of the Canadian BINs for
          NDPS' Merchant Business in Canada. NDPS shall also (i) reimburse the
          Bank for all out-of-pocket costs payable to VISA and MasterCard
          incurred by the Bank or any of its Affiliates in connection with the
          maintenance and operation of such US ICAs/BINs, (ii) be responsible
          for the cost of all funding requirements applicable to the US Merchant
          Business being processed through such US ICAs/BINs, (iii) reimburse
          the Bank for any increase in the costs incurred by the Bank or any of
          its Affiliates that are attributable to any incremental capital
          commitments or allocations that are required to be set aside by the
          Bank or any of its Affiliates as a result of maintaining and operating
          such US ICAs/BINs for NDPS' Merchant Business in the United States
          (which costs shall be consistent with any charges or rates charged by
          the Bank internally for the capital allocated by the Bank to its
          divisions and other business units) and iv) be responsible for the
          performance of all reporting, monitoring and other similar obligations
          under applicable Laws and Association Rules, consistent with market
          practice and as may be reasonably requested by the Bank from time to
          time. Notwithstanding clause (iii) of the preceding sentence, the Bank
          shall first be required to use Commercially Reasonable Efforts to
          guarantee or provide similar support in respect of the obligations of
          its United States Affiliate whose BINs and ICAs will be maintained and
          operated in satisfaction of the Bank's obligations under this Section
          8.3(a), if the Bank is permitted or required to do so by applicable
          Laws and Association Rules, before it shall be entitled to
          reimbursement from NDPS in respect of the capital costs incurred in
          connection with such US BINs and ICAs. If, at any time during the term
          of this Agreement, the Bank is permitted under the applicable
          Association Rules to obtain a MasterCard BIN number or an ICA number
          for use in Canada, the Bank shall, upon notice from NDPS, use
          Commercially Reasonable Efforts to obtain a MasterCard BIN number or
          ICA number for use by NDPS in the Merchant Business in accordance with
          this Agreement. If, at any time during the term of this Agreement, the
          Bank is permitted under the applicable Association Rules to obtain a
          BIN number or an ICA number for use in any other jurisdiction, the
          Bank shall, upon notice from NDPS, use Commercially Reasonable Efforts
          to obtain such BIN number or ICA number for use by NDPS in the
          Merchant

                                       23
<PAGE>

          Business in accordance with all provisions of this Agreement.
          Notwithstanding the provisions of this Section 8.3, if, during the
          term of this Agreement, there is a change of Control of NDPS or Global
          Payments, the parties shall negotiate in good faith with a view to
          settling the commercial terms upon which NDPS shall be permitted to
          continue to use the Bank's BINs and ICAs in connection with the
          Merchant Business. In the event that the parties are unable to reach
          agreement within twelve months from such change of Control, the Bank
          shall have the right to terminate the use of the Bank's BINs and ICAs
          by NDPS and its Affiliates upon 360 days notice, which notice can be
          given at any time after such change of Control.

     (b)  If NDPS desires the Bank to assign any or all of the ICA and/or BIN
          numbers used in connection with the Merchant Business, the Bank shall,
          subject to applicable Laws and Association Rules and upon reasonable
          notice from NDPS, enter into an assignment agreement, in a form
          acceptable to the Bank acting reasonably, with an assignee designated
          by NDPS within a reasonable time after receipt of such notice, whereby
          such assignee shall assume all of the Bank's obligations and
          liabilities under the Bank's agreement with the Credit Card
          Association issuing the ICA and/or BIN numbers as to transactions with
          a Credit Card Clearing Date occurring after the effective date of such
          assignment. Prior to the effective date of the assignment, the parties
          shall in good faith determine the amendments, if any, that are
          required to this Agreement as a result of the assignment.

     (c)  Subject to the terms of applicable Association Rules, NDPS may from
          time to time request that the Bank become the assignee of any ICA or
          BIN number that NDPS is then using for processing transactions and/or
          to become a party to the underlying merchant agreements whose Credit
          Card volumes are being processed under such ICA/BIN. Upon the request
          of NDPS, the Bank shall enter into an assignment agreement, in a form
          acceptable to the Bank acting reasonably, in respect of such numbers
          from the then current owner of such ICA/BIN number and/or agree to
          become a party to the underlying merchant agreements whose Credit Card
          Transactions are being processed under such numbers it being agreed
          that the Bank shall have no liabilities or obligations under the
          assigned merchant agreements other or in respect of such assigned BINs
          or ICAs to comply with applicable Association Rules. Any such
          assignment shall be effective only as to transactions with a Credit
          Card Clearing Date occurring after the effective date of such
          assignment. Upon the assignment becoming effective, the assigned
          merchant agreements shall be considered to be New Merchant Agreements
          for purposes of this Agreement.

SECTION 8.4   Sponsorship.  Upon the request of NDPS, and subject to the
              ------------
applicable Association Rules, the Bank agrees to use its Commercially Reasonable
Efforts to

                                       24
<PAGE>

sponsor NDPS and any of its Affiliates and any of the Independent Sales
Organizations NDPS utilizes in connection with the Merchant Business as required
by the Credit Card Associations and Network Organizations, provided that NDPS
shall reimburse the Bank in respect of any out-of-pocket costs incurred by the
Bank in respect of such sponsorship.

SECTION 9.    SERVICE LEVELS AND AMENDMENTS

SECTION 9.1   Complaints.  NDPS shall implement customer complaint policies and
              ----------
procedures consistent with the Ordinary Course of its business to deal with
complaints concerning the NDPS Services.

SECTION 9.2   Changes in Law. etc.  The parties shall identify and assess the
              --------------------
impact on the Services of a change in applicable Laws, Association Rules or
Clearing System Rules that relate to the Services (a "Legal Change").  If NDPS
or the Bank becomes aware of an impending or actual Legal Change, it shall
notify the other of such Legal Change and provide an assessment of its impact.
The parties shall in good faith attempt to agree upon any required modifications
to the Services required as a result of a Legal Change.  While a party is making
any agreed upon modifications resulting from a Legal Change, it shall use
Commercially Reasonable Efforts to continue to provide the Services to be
provided by it at the specified Service Levels.  If, however, such Legal Change
prevents the party from meeting the Service Levels, the party shall use its
Commercially Reasonable Efforts to arrange a reasonable solution which gives
effect to the intent of this Agreement as closely as practicable and that
delivers Service in the most commercially reasonable manner in the
circumstances.  If such Legal Change materially affects a party's cost of
providing Services, NDPS and the Bank shall in good faith negotiate an
adjustment of the applicable Service Levels in accordance with Section 9.3.

SECTION 9.3   Problem Notification. The Bank or NDPS, shall notify the other
              --------------------
party in the event either the Bank or NDPS as the case may be becomes aware of
an event, occurrence, error, defect or malfunction materially affecting the
ability of NDPS or the Bank to perform the Services.  Failure by any party to
give any notice pursuant to this Section 9.3 relating to a problem relating to
the other party shall not relieve the other party of any liability hereunder. If
more than one problem arises or occurs at one time, the parties shall mutually
agree upon the order of priority in which the problems are to be addressed and
resolved.

SECTION 9.4   Root-Cause Analysis and Resolution.  Each of NDPS and the Bank
              ----------------------------------
shall, promptly after:

     (a)  any material failure of either party to provide any of the Services in
          accordance with this Agreement; or

     (b)  a party's repeated failure to provide any of the Services in
          accordance with this Agreement;

and in any event within three (3) days of receipt of a notice from a party to
the other in respect thereof, commence an analysis to identify the cause of such
failure; and as soon

                                       25
<PAGE>

as commercially reasonable thereafter provide a report detailing the cause of,
and procedure for correcting, such failure. In addition, the party responsible
for the provision of the Service shall deliver to the other party within a
commercially reasonable time a corrective action plan that addresses actions to
be taken in an effort to try to avoid a recurrence of such failure.

SECTION 10.   SERVICE LOCATIONS AND SECURITY

SECTION 10.1  Rights of Access to NDPS Service Locations.  Subject to the
              ------------------------------------------
confidentiality requirements in this Agreement or as otherwise agreed to by NDPS
and the Bank, the Bank and its Advisors shall be permitted access to any NDPS
Service Location during the normal operating hours for such NDPS Service
Location and in accordance with any reasonable security procedures in effect at
the time of such access; provided, however, that the Bank and its Advisors
shall, except in emergency situations, make reasonable accommodation for the
need of NDPS to run its business unimpeded, particularly at busy times of the
year.

SECTION 10.2  NDPS Service Locations.  NDPS agrees that it shall not provide any
              ----------------------
of the NDPS Services from a location outside of Canada or the United States
without obtaining all required approvals from applicable Governmental Entities.

SECTION 10.3  Security Procedures.  As part of the NDPS Services, NDPS shall
              -------------------
implement, maintain and enforce the NDPS Security Policies and Procedures.  As
part of the Bank Services, the Bank shall implement, maintain and enforce the
Bank Security Policies and Procedures.

SECTION 10.4  Unauthorized Access or Copying.  The Bank shall be given prompt
              ------------------------------
notice following NDPS becoming aware of any unauthorized copying of, or access
to, the Bank Data, or any part thereof, such notice to be in the form of a
reasonably detailed incident report.

SECTION 10.5  Data Security. To the extent that NDPS has, pursuant to this
              -------------
Agreement, the right to gain access to or use any computer system operated by
the Bank or by an Affiliate of the Bank (a "CIBC System"), NDPS acknowledges,
agrees and covenants that:

     (a)  except as expressly otherwise provided in this Agreement or any of the
          other Operative Documents, NDPS shall have no right or title to,
          interest in or ownership of, any CIBC System or any component or
          portion thereof;

     (b)  except as expressly otherwise provided in this Agreement or any of the
          other Operative Documents, NDPS shall neither permit nor enable anyone
          other than its employees or Advisors to access or use any CIBC System
          or any component or portion thereof;

                                       26
<PAGE>

     (c)  except as expressly otherwise provided in this Agreement or any of the
          other Operative Documents, NDPS shall not, and shall not facilitate or
          assist others to, gain access to or use any CIBC System or any
          component thereof;

     (d)  NDPS shall not, and shall not facilitate or assist others to, reverse
          compile or disassemble any object code version of any software
          application or program in the CIBC System;

     (e)  NDPS shall not make any untrue or unsubstantiated claim or
          representation as to the ownership of, or act as the owner of, any
          CIBC System or any component or portion thereof;

     (f)  NDPS shall not, and shall not facilitate or assist others to, gain
          access to or attempt to gain access through any CIBC System in respect
          of which NDPS has, under this Agreement or any other Operative
          Agreement, a right of access, to any other CIBC System or component or
          portion thereof which NDPS does not, under this Agreement or any other
          Operative Agreement have the right to access; and

     (g)  except as may otherwise be provided in this Agreement or any of the
          other Operative Documents, NDPS shall not, nor shall it facilitate or
          assist others to, perform any act that is inconsistent with or in
          violation of this Agreement, or that may jeopardize the rights of the
          Bank, its Affiliates or any third party licensors, in the CIBC System.

SECTION 10.6  Rights of Access to Bank Service Locations.
              ------------------------------------------

     (a)  Subject to the confidentiality requirements in this Agreement or as
          otherwise agreed to by the parties, NDPS and its Advisors shall be
          permitted access, for purposes of the Merchant Business, to any Bank
          Service Location during the normal operating hours for such Bank
          Service Location and in accordance with any reasonable security
          procedures in effect at the time of such access; provided, however,
          that NDPS and its Advisors shall, except in emergencies, make
          reasonable accommodation for the need of the Bank to run its business
          unimpeded, particularly at busy times of the year.

     (b)  The Bank agrees to use its Commercially Reasonable Efforts to assist
          NDPS and to request Intria Items Inc. and Intria-HP Corporation to
          assist in the migration from the Bank's platform (the "Bank Platform")
          using Intria Items Inc. and Intria-HP Corporation, on which Card
          Transactions are processed, to a platform owned and operated by NDPS
          or its Affiliate including, without limitation, granting reasonable
          access to such Bank Platform, and disclosing such information related
          to the configuration, functionality and application programming
          interfaces of the Bank Platform

                                       27
<PAGE>

          as are reasonably required by NDPS to achieve such migration;
          provided, however, that such assistance, access and disclosure is
          subject to:

          (i)  the Bank's reasonable security and privacy policies and
               procedures;

          (ii) any obligations of confidentiality or like restrictions imposed
               upon the Bank under any agreements to which the Bank is a party.

     (c)  If, in connection with such migration, NDPS requests Intria Items Inc.
          or Intria-HP Corporation to perform services NDPS shall pay the
          reasonable costs of Intria Items Inc. or Intria-HP Corporation
          incurred in connection with such assistance, access and disclosure,
          provided that NDPS has agreed in advance to pay such costs.

SECTION 10.7  Unauthorized Access or Copying.  The Bank shall give NDPS prompt
              ------------------------------
notice of the Bank becoming aware of any unauthorized copying of, or access to,
the NDPS Data, or any part thereof, such notice to be in the form of a
reasonably detailed incident report.

SECTION 10.8  Co-operation with Special Investigations.  NDPS and the Bank shall
              ----------------------------------------
each provide reasonable co-operation and assistance to the other and their
respective Advisors with respect to any investigation of a security breach or
alleged breach at an NDPS Service Location or a Bank Service Location.

SECTION 11.   REPORTS AND DATA

SECTION 11.1  NDPS Reports. As part of the NDPS Services, NDPS shall provide to
              ------------
the Bank such reports as the Bank and NDPS may mutually agree upon from time to
time.  The reasonable costs of such reports shall be borne by the Bank except
for reports provided which are generated in the Ordinary Course of NDPS's
business without additional costs or undue burden.

SECTION 11.2  Bank Reports. As part of the Bank Services, the Bank shall provide
              ------------
to NDPS such reports as the Bank and NDPS may mutually agree upon from time to
time. The reasonable costs of such reporting shall be borne by NDPS except for
reports which are generated in the Ordinary Course of the Bank's business
without additional costs or undue burden.

SECTION 11.3  Ownership of the Bank Data. Notwithstanding NDPS' use of the Bank
              --------------------------
Data in connection with providing the NDPS Services, the Bank Data is and shall
remain the property of the Bank or its customers, as applicable.  The Bank Data
shall not be:

     (a)  used in any way, directly or indirectly, by NDPS or its Advisors other
          than to the extent necessary in connection with the Merchant Business
          and to provide the NDPS Services;

                                       28
<PAGE>

     (b)  disclosed (other than pursuant to this Agreement) sold, assigned,
          leased or otherwise provided to third parties; or

     (c)  commercially exploited in any way, directly or indirectly, by or on
          behalf of NDPS or its Advisors.

SECTION 11.4  Access to the Bank Data.  Notwithstanding NDPS' use of the Bank
              -----------------------
Data in connection with providing the NDPS Services, at all times during the
term of this Agreement, NDPS shall, subject to Section 10, provide the Bank with
unrestricted access to the Bank Data used in connection with the Services.

SECTION 11.5  Return of Bank Data.  NDPS shall at:
              -------------------

     (a)  the request of the Bank, at any time; and

     (b)  upon the termination of this Agreement;

promptly return to the Bank the Bank Data in its then current format or formats
or in such format or formats and on the media reasonably requested by the Bank
and mutually agreed upon by the parties, or such portion of it as has been
requested by the Bank.  For greater certainty, the parties acknowledge that any
material costs incurred by NDPS in connection with the transfer of the Bank Data
from those existing formats or media to those requested by the Bank shall be
borne by the Bank.  For greater certainty, the Bank agrees that it shall not
request a return of the Bank Data in a manner which shall cause a material
change in the Services or request a return of the Bank Data if doing so would
otherwise restrict NDPS' ability to perform the NDPS Services under this
Agreement or the conduct of the Merchant Business.  Following such return, at
the Bank's written direction, and upon payment by the Bank of the costs thereof,
NDPS shall remove from its databases, erase or destroy any the Bank Data
remaining in NDPS' possession, or such portion of it as the Bank may direct.
NDPS shall be relieved of its obligations to provide those Services which
require the availability of the Bank Data which have been returned to the Bank
or destroyed by NDPS in accordance with this Section 11.

SECTION 11.6  Privacy.  The parties agree to comply with all of the requirements
              -------
of the Privacy Policies and Procedures in connection with the Assigned Merchant
Agreements and all applicable privacy Laws, Association Rules and Clearing
System Rules in connection with the provision of the Services.

SECTION 11.7  Ownership of NDPS Data. Notwithstanding the Bank's access to the
              ----------------------
NDPS Data in connection with providing the Bank Services, the NDPS Data is and
shall remain the property of NDPS or its customers, as applicable.  The NDPS
Data shall not be:

     (a)  used, in any way, directly or indirectly, by the Bank or its Advisors
          other than to the extent necessary in connection with providing the
          Bank Services;

                                       29
<PAGE>

     (b)  disclosed (other than pursuant to this Agreement) sold, assigned,
          leased or otherwise provided to third parties; or

     (c)  commercially exploited in any way, directly or indirectly, by or on
          behalf of the Bank or its Advisors.

SECTION 11.8  Access to NDPS Data.  Notwithstanding the Bank's potential access
              -------------------
to NDPS Data in connection with providing the Bank Services, at all times during
the term of this Agreement the Bank shall, subject to Section 10, provide NDPS
with unrestricted access to NDPS Data used in connection with the Services.

SECTION 11.9  Return of NDPS Data.  The Bank shall at:
              -------------------

     (a)  the request of NDPS, at any time; and

     (b)  upon the termination of this Agreement;

promptly return to the Bank the Bank Data in its then current format or formats
or in such format or formats and on the media reasonably requested by NDPS and
mutually agreed upon by the parties, or such portion of it as has been requested
by NDPS.  For greater certainty, the parties acknowledge that any material costs
incurred by the Bank in connection with the transfer of NDPS Data from those
existing formats or media to those requested by NDPS shall be borne by NDPS.
For greater certainty, NDPS agrees that it shall not request a return of NDPS
Data in a manner which shall cause a material change in the Services or return
the NDPS Data if doing so would otherwise materially restrict the Bank's ability
to perform the Bank Services under this Agreement.  Following such return, at
NDPS' written direction, and upon payment by NDPS of the costs thereof, the Bank
shall remove from its databases, erase or destroy any NDPS Data remaining in the
Bank's possession, or such portion of it as NDPS may direct. The Bank shall be
relieved of its obligations to provide those Services which require the
availability of NDPS Data which have been returned to NDPS or destroyed by the
Bank in accordance with this Section 11.

SECTION 11.10 Data Mining.  The Bank and NDPS agree to work together in good
              -----------
faith to establish each party's rights to collect, use and distribute the
information contained in payment transactions having regard to

     (i)   all applicable Laws;

     (ii)  all contractual obligations of either the Bank of NDPS to any other
           Persons; and

     (iii) the cost of collecting or gaining access to all such information.

                                       30
<PAGE>

SECTION 12.    BUSINESS RECOVERY

SECTION 12.1   Business Recovery Plan. NDPS and the Bank shall:
               ----------------------

     (a)  maintain their respective Business Recovery Plans in accordance with
          their terms;

     (b)  periodically update and test the operability of their Business
          Recovery Plans;

     (c)  provide the other party with written copies of Business Recovery Plan
          promptly following any amendment;

     (d)  on a periodic basis, certify to the other party that the certifying
          party's applicable Business Recovery Plan has been successfully
          tested;

     (e)  implement their respective Business Recovery Plans in accordance with
          the applicable terms;

     (f)  consult with the other party regarding the priority to be given to the
          Services upon the occurrence of an event that triggers any obligation
          under either party's Business Recovery Plan; and

     (g)  not amend their respective Business Recovery Plan that may materially
          affect the Merchant Business without the prior written consent of the
          other party, such consent not to be unreasonably withheld.

SECTION 12.2  Force Majeure. Neither NDPS nor the Bank shall be liable for a
              -------------
failure or delay in the performance of its obligations pursuant to this
Agreement, including the failure or delay in respect of providing the Services
if, and to the extent, and only for so long as such failure or delay is caused,
directly or indirectly, by fire, flood, earthquake, elements of nature or acts
of God, acts of war, terrorism, riots, civil disorders, rebellions, strikes,
lock outs or labour or supply disruptions or revolutions or any other similar
causes beyond the reasonable control of such party (each, a "Force Majeure
Event") provided NDPS or the Bank, as the case may be, continues to use
Commercially Reasonable Efforts to recommence performance whenever and to
whatever extent possible without delay.  If a Force Majeure Event occurs, NDPS
or the Bank, as the case may be, shall:

     (a)  promptly notify the Bank or NDPS, as the case may be, by telephone (to
          be confirmed in writing within five (5) days of the inception of such
          delay) of the occurrence of a Force Majeure Event; and

     (b)  describe in reasonable detail the circumstances causing the Force
          Majeure Event.

                                       31
<PAGE>

SECTION 13.    AUDITS, REGULATORY EXAMINATIONS AND COMPLIANCE

SECTION 13.1   Audits and Inspections.  Upon notice, each party shall provide
               ----------------------
such internal auditors, external auditors, and inspectors, as the inspecting
party or any Governmental Entity having jurisdiction over NDPS or the Bank, as
applicable, may designate, with access, as requested, to the Service Locations
for the purpose of performing audits or inspections of the NDPS Services or the
Bank Services.  Each party shall provide such auditors and inspectors any
assistance that they may reasonably require, at the expense of the requesting
party.  If any audit by an auditor designated by a party or a Governmental
Entity or Credit Card Association, or Network Organization having jurisdiction
over the Bank or NDPS, as applicable, results in a party being notified that it
is not in compliance with applicable Laws, Association Rules or Clearing System
Rules the party shall, within the period of time specified by such auditor or
regulatory authority, use Commercially Reasonable Efforts to comply with such
audit or regulatory authority.

SECTION 14.    TERM AND TERMINATION OF AGREEMENT

SECTION 14.1   Term of Agreement.  Unless otherwise terminated by mutual
               -----------------
agreement of the parties or by operation of the provisions set out herein, this
Agreement shall remain in full force and effect for an initial term of ten (10)
years from the date hereof and shall be automatically extended for successive
one (1) year periods on the same terms and conditions expressed herein, or as
may be amended, unless either party gives the other party written notice of
termination at least two hundred and seventy (270) days prior to the expiration
of the initial term or any extensions or renewals thereof.  In the event the
Bank and NDPS are unable to reach agreement on a renewal hereof or in the event
of termination in accordance with this Section, the Bank and NDPS agree to work
together to accomplish an orderly disengagement and termination of their
relationship.  Except as specifically set forth above, this Agreement may only
be terminated as a result of a Bank Default as set forth in Section 14.2 or as a
result of an NDPS Default set forth in Section 14.3 and then only in accordance
with the provisions of Section 14.4.

SECTION 14.2   Bank's Default.  In the event that:
               --------------

     (a)  the Bank defaults in the performance of any of the Bank Services
          hereunder where the same Service Level is not achieved in a material
          way for two consecutive months under this Agreement and a corrective
          action plan has not been developed during the 30-day period after
          written notice and demand for cure has been given by NDPS to the Bank
          (except that such period shall be extended to the extent there shall
          be in effect any event which shall be deemed a Force Majeure Event);

     (b)  notwithstanding any Force Majeure Event, the Bank fails to debit or
          credit the Merchant Depository Accounts in accordance with Sections
          4.1(c) or (d), 4.2(b) or 4.3(b) for three (3) Business Days, fails to
          transmit the file to the applicable Clearing System as required by
          Section 4.1(e) or 4.2(c) for

                                       32
<PAGE>

          three (3) consecutive Business Days, fails to debit the Merchant
          Deposit Accounts in accordance with Section 5.2 within three (3)
          Business Days of the required date or fails to settle with Interac in
          accordance with Section 4.2(d) for three (3) Business Days or fails to
          ensure that the Issuing Account is adequately funded to meet the
          obligations set forth in Section 4.1(c), and such default is not cured
          within three (3) Business Days after written notice and demand for
          cure has been given by NDPS to the Bank (unless such failure is the
          result of a breach by NDPS of its obligations under this Agreement);
          or

     (c)  the Bank is adjudged or declared bankrupt or insolvent or makes an
          assignment for the benefit of creditors, or petitions or applies to
          any tribunal for the appointment of a receiver, custodian, trustee, or
          similar officer for it or for any part of its property, or commences
          any proceedings relating to it under any reorganization, arrangement,
          readjustment of debt, dissolution or liquidation Law or statute of any
          jurisdiction whether now or hereafter in effect, or by any act
          indicates its consent to, approval of, or acquiescence in, any such
          proceeding for it or for any part of its property, or a receiver,
          liquidator, assignee, custodian, trustee or similar official is
          appointed for the Bank, or any of the Bank's property,

     then, in any such case the Bank shall be considered to have committed a
     Bank Default under this Agreement.

SECTION 14.3  NDPS' Default.  In the event that:
              -------------

     (a)  NDPS defaults in the performance of any of the NDPS Services hereunder
          where the relevant Service Level is not achieved in a material way for
          two consecutive months under this Agreement and a corrective action
          plan has not been developed during the 30-day period after written
          notice and demand for cure has been given by the Bank to NDPS
          committed a Bank Default (except that such period shall be extended to
          the extent there shall be in effect any event which shall be deemed a
          Force Majeure Event);

     (b)  notwithstanding any Force Majeure Event, NDPS fails to process and
          transmit or cease to be processed and transmitted information to the
          Bank in accordance with Sections 4.1(a), 4.2(a) and 4.3(a) for three
          (3) consecutive Business Days and such default is not cured within
          three (3) Business Days after written notice and demand for cure has
          been given by the Bank to NDPS (unless such failure is due to a breach
          of the Bank's obligations under this Agreement); or

     (c)  NDPS is adjudged or declared bankrupt or insolvent or makes an
          assignment for the benefit of creditors, or petitions or applies to
          any tribunal for the appointment of a receiver, custodian, trustee, or
          similar officer for it or for any part of its property, or commences
          any proceedings relating to it under any reorganization, arrangement,
          readjustment of debt,

                                       33
<PAGE>

          dissolution or liquidation Law or statute of any jurisdiction whether
          now or hereafter in effect, or by any act indicates its consent to,
          approval of, or acquiescence in, any such proceeding for it or for any
          part of its property, or a receiver, liquidator, assignee, custodian,
          trustee or similar official is appointed for NDPS, or any of NDPS'
          property,

     then, in any such case, NDPS shall be considered to have committed an NDPS
     Default under this Agreement.

SECTION 14.4  Termination Period.  In the event this Agreement is to be
              ------------------
terminated as a result of a Bank Default under Section 14.2 or a NDPS Default
under Section 14.3 of this Agreement, the parties agree that the term of this
Agreement shall automatically extend on the same terms and conditions as
expressed herein for a transition period of up to two hundred and seventy (270)
days during which the parties shall work together and use their Commercially
Reasonable Efforts to cause an orderly transition of the Merchant Business.

SECTION 14.5  Termination of Use of Bank Marks.  NDPS shall cease to use the
              --------------------------------
Bank Marks upon commencement of the 270-day period in Section 14.4 and shall
comply with the provisions of the Trademark Licence Agreement.

SECTION 15.   DESIGNATION OF RESPONSIBLE PERSONNEL

SECTION 15.1  Client Relations Representative.  Each of the Bank and NDPS agrees
              -------------------------------
that it will from time to time designate one or more officers or employees (the
"Client Relations Representative") who will be responsible for all
communications with the other party relating to the subject matter of this
Agreement.  The initial Client Relations Representatives of the Bank and NDPS
are set forth in Schedule 15 hereto.
                 -----------

SECTION 16.   CHANGE OF CONTROL/ASSIGNMENT

SECTION 16.1  Change of Control/Assignment.
              ----------------------------

     (a)  The obligations of the Bank under Sections 6.1 and 6.3 of this
          Agreement shall terminate at the Bank's sole discretion, upon (A) an
          assignment of this Agreement by NDPS to any Person other than an
          Affiliate thereof without the written consent of the Bank; or (B) a
          change of Control of NDPS or Global Payments; or (C) an assignment by
          NDPS or an Affiliate thereof of Merchant Agreements representing all
          or substantially all of the volume of Card Transactions of the
          Merchant Business at that time.

     (b)  The rights of NDPS and its Affiliates to use the Bank's BINs and ICAs
          in accordance with the provisions of this Agreement shall terminate,
          at the Bank's sole discretion, upon (A) an assignment of this
          Agreement by NDPS to any Person other than an Affiliate thereof
          without the written consent of the Bank; (B) a change of Control of
          NDPS or Global Payments; or (C) an assignment by NDPS or an Affiliate
          thereof of Merchant Agreements representing all or substantially all
          of the volume of

                                       34
<PAGE>

          Card Transactions of the Merchant Business at that time, such that
          NDPS, Global Payments or the Merchant Business, as the case may be, is
          Controlled by a Canadian Financial Institution.

SECTION 17.   MARKETING

SECTION 17.1  Annual Marketing Plan.  The parties agree to enter into a mutually
              ---------------------
agreeable marketing plan and to review such plan on an annual basis.

SECTION 18.   CREDIT POLICY

SECTION 18.1  Approval of Merchant Qualification Criteria.  The Bank has
              -------------------------------------------
approved NDPS' current policies with respect to merchant qualification criteria.
NDPS agrees to adhere to such merchant qualification criteria.  If NDPS makes a
change to such criteria, it shall notify the Bank and the Bank shall have five
(5) Business Days to object to such new criteria.  If the Bank does not object
in writing within such time period, such new criteria shall be deemed to be
accepted by the Bank.  Any objections by the Bank shall be dealt with in
accordance with Section 22.

SECTION 19.   TERMINALS

SECTION 19.1  Inventory Levels.  NDPS will cause its Canadian Affiliate to use
              ----------------
Commercially Reasonable Efforts to maintain the inventory levels of terminals
for use in the Merchant Business at levels sufficient for the continuation of
the Merchant Business in the Ordinary Course.

SECTION 20.   INDEMNIFICATION/LIMITATION OF LIABILITY AND PROCEDURES FOR CLAIMS

SECTION 20.1  Indemnification.
              ---------------

     (a)  Subject to the terms of this Agreement, the Bank shall indemnify NDPS
          and hold NDPS harmless from any liability, loss, cost or expense,
          including reasonable attorneys' fees and expenses ("Losses") suffered
          by it or its Affiliates that shall result from or arise out of (i) the
          breach by the Bank of this Agreement, or (ii) the Bank's violation of
          applicable Laws, Association Rules and Clearing System Rules, or (iii)
          the negligence or intentional wrongdoing of the Bank; provided further
          that if both the Bank and NDPS are jointly sued by a third party and
          both are deemed to be liable as joint tortfeasors, then the allocation
          of loss between NDPS and the Bank shall be determined by the court.

     (b)  Subject to the terms of this Agreement, NDPS shall indemnify the Bank
          and hold the Bank harmless from any Losses suffered by it or its
          Affiliates that shall result from or arise out of (i) the breach by
          NDPS of this Agreement, or (ii) NDPS' violation of applicable Laws,
          Association Rules and Clearing System Rules, or (iii) the negligence
          or intentional

                                       35
<PAGE>

          wrongdoing of NDPS; provided further that if both the Bank and NDPS
          are jointly sued by a third party and both are deemed to be liable as
          joint tortfeasors, then the allocation of loss between NDPS and the
          Bank shall be as determined by the court.

     (c)  In case any claim is made or any suit or action is commenced against
          either party by a third party in respect of which indemnification may
          be sought under this Section 20.1, the party to be indemnified
          ("Indemnitee") shall promptly give the indemnifying party
          ("Indemnitor") notice thereof and the Indemnitor shall be entitled to
          conduct the defense thereof with counsel reasonably acceptable to the
          Indemnitee or to participate in the defense thereof, at the
          Indemnitor's expense. If the Indemnitor elects to conduct any such
          defense, the Indemnitee shall be entitled to participate in such
          defense at the Indemnitee's expense. The Indemnitor may (but need not)
          conduct or participate in the defense of any such claim, suit or
          action, but the Indemnitor shall promptly notify the Indemnitee if the
          Indemnitor shall not desire to conduct or participate in the defense
          of any such claim, suit or action. The Indemnitee may at any time
          notify the Indemnitor of its intention to settle or compromise any
          claim, suit or action against the Indemnitee in respect of which
          payments may be sought by the Indemnitee hereunder (and the defense of
          which the Indemnitor has not previously elected to conduct or
          participate in), and the Indemnitee may settle or compromise any such
          claim, suit or action unless the Indemnitor notifies the Indemnitee in
          writing (within ten days after the Indemnitee has given the Indemnitor
          written notice of its intention to settle or compromise) that the
          Indemnitor reasonably objects to such settlement or compromise or
          intends to conduct the defense of such claim, suit or action. Any such
          settlement or compromise of or any final judgment or decree entered on
          or in any claim, suit or action that the Indemnitee has agreed to or
          defended or participated in the defense of in accordance herewith
          shall be deemed to have been consented to by, and shall be binding
          upon, the Indemnitor as fully as if the Indemnitor had assumed the
          defense thereof and a final judgment or decree had been entered in
          such suit or action, or with regard to such claim, by a court of
          competent jurisdiction for the amount of such settlement, compromise,
          judgment or decree.

     (d)  In case any direct claim in made in respect of which indemnification
          may be sought under this Section 20.1, the Indemnitee shall promptly
          give notice to the Indemnitor, which shall specify the factual basis
          for the claim and the amount of such claim. The Indemnitor shall have
          sixty (60) days from receipt of notice of the claim within which to
          make such investigation of the claim as the Indemnitor considers
          necessary or desirable. For the purpose of such investigation, the
          Indemnitee shall make available to the Indemnitor reasonable
          documentation to substantiate the claim, together with all such other
          information as the Indemnitor may reasonably request. If both parties
          agree at or before the expiration of

                                       36
<PAGE>

          such time period (or any mutually agreed upon extension thereof) to
          the validity and amount of such claim, the Indemnitor shall
          immediately pay to the Indemnitee the full agreed upon amount of the
          claim, but failing such agreement the matter shall be referred to the
          dispute resolution procedures set out in this Agreement.

SECTION 20.2  Limitation of Liability.
              -----------------------

     (a)  Neither NDPS nor the Bank shall be liable for failure to provide the
          NDPS Services or the Bank Services, respectively, if such failure is
          due to any Force Majeure Event affecting the party not performing, or
          affecting one of their subcontractors provided that the party hereto
          affected by such Force Majeure Event cause or condition uses
          Commercially Reasonable Efforts to resume performing its obligations
          hereunder as soon as practicable. Neither NDPS nor the Bank shall have
          any liability for losses, expenses or damages, ordinary, special or
          consequential of the other party resulting directly or indirectly from
          such causes or conditions.

     (b)  NDPS agrees to provide the NDPS Services in a prompt and efficient
          manner and to use Commercially Reasonable Efforts to comply with the
          Service Levels set forth on Schedule 3; however, failure to comply
                                      ----------
          with the Service Levels shall not be considered a default condition
          unless the provisions of Section 14.3(a) regarding the default
          conditions have been satisfied. NDPS makes no warranties or
          representations regarding the NDPS Services except as specifically
          stated in this Agreement. NDPS shall use due care in performing all
          NDPS Services hereunder and in complying with all Association Rules,
          Network Organization rules or Clearing System Rules, including, but
          not limited to, those concerning the processing of Chargebacks and
          Credit Losses, dispute resolutions, and arbitration. NDPS shall not be
          responsible in any manner for errors or failures of any Person other
          than those of NDPS, any Affiliate of NDPS or any Merchant Accounting
          Processor or Independent Sales Organization designated by NDPS. THIS
          WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES, AND THE
          BANK HEREBY WAIVES ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR
          STATUTORY INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF
          MERCHANTABILITY OR FITNESS FOR USE FOR A PARTICULAR PURPOSE. Should
          there be any failure in performance or errors or omissions, NDPS shall
          use Commercially Reasonable Efforts to correct such failure in
          performance or errors or omissions. Except as the result of a third
          party claim subject to Section 20.1(a), in no event shall NDPS be
          liable to the Bank or other third parties for special, indirect, or
          consequential damages, even if NDPS has been advised of the
          possibility of such damage.

     (c)  The Bank agrees to provide the Bank Services in a prompt and efficient
          manner and to use Commercially Reasonable Efforts to comply with the

                                       37
<PAGE>

          Service Levels set forth on Schedule 3; however, failure to comply
                                      ----------
          with the Service Levels shall not be considered a default condition
          unless the provisions of Section 14.2(a) regarding the default
          conditions have been satisfied. The Bank makes no warranties or
          representations regarding the Bank Services except as specifically
          stated in this Agreement. The Bank shall use due care in performing
          all the Bank Services hereunder and in complying with all Association
          Rules, Network Organization rules or Clearing System Rules, including
          but not limited to those concerning membership and its sponsorship of
          NDPS. The Bank shall not be responsible in any manner for errors or
          failures of any Person other than those of the Bank or any Affiliate
          of the Bank. THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER
          WARRANTIES, AND NDPS HEREBY WAIVES ALL OTHER WARRANTIES, EXPRESS,
          IMPLIED, OR STATUTORY INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF
          MERCHANTABILITY OR FITNESS FOR USE FOR A PARTICULAR PURPOSE. Should
          there be any failure in performance or errors or omissions, the Bank
          shall use Commercially Reasonable Efforts to correct such failure in
          performance or errors or omissions. Except as the result of a third
          party claim subject to Section 20.1(b), in no event shall Bank be
          liable to NDPS or any third parties for any special, indirect, or
          consequential damages, even if the Bank has been advised of the
          possibility of such damage.

SECTION 20.3  Recovery.  If, at any time, either the Bank or NDPS has received
              --------
damages from the other party and recovers funds, payments, or costs from a third
party relating to the liability in respect of which such damages were paid, the
amounts so recovered (less the costs of recovery and amounts previously paid to
the other party in respect of the Loss) shall be remitted to such other party up
to the amounts previously paid by such party.

SECTION 20.4  Notice of Default.  Each party all promptly notify the other party
              -----------------
if a default or event of default with respect to it has occurred hereunder.

SECTION 20.5  Notice of Litigation.  Each party shall promptly give notice to
              --------------------
the other party of any material claims, proceedings, disputes (including labour
disputes), changes or litigation likely or impending which may have a material
effect on the fulfilment of any of the terms hereof by it (whether or not any
such claim, change, proceeding, dispute or litigation is covered by insurance)
of which it is aware.  It shall provide the other party with all information
reasonably requested, from time to time, concerning the status of such claims,
proceedings, changes, disputes, litigation or developments.

SECTION 21.   REMEDIES

SECTION 21.1  Remedies of the Bank.  Upon the occurrence of an NDPS Default
              --------------------
under this Agreement, after attempting to resolve the matter pursuant to the
dispute

                                       38
<PAGE>

resolution provisions set out in this Agreement, the Bank may do any or all of
the following as the Bank, in its sole and absolute discretion, shall determine:

     (a)  the Bank may terminate this Agreement in accordance with the
          provisions hereof, in which case all of the Bank's rights and
          obligations under the Merchant Agreements shall automatically be
          assigned and assumed absolutely by NDPS at the commencement of the
          270-day period in Section 14.4 and NDPS shall notify Merchants that
          the Bank is no longer engaged in the provision of services in
          connection with the Merchant Business;

     (b)  the Bank may bring any proceedings in the nature of specific
          performance, injunction, or other equitable remedy in any instance, it
          being acknowledged that damages at Law may be an inadequate remedy for
          a default of the confidentiality provisions of this Agreement
          applicable to NDPS under this Agreement;

     (c)  subject to the limitations contained herein, the Bank may bring any
          action at Law as may be necessary or advisable in order to recover
          damages and costs; and/or

     (d)  the Bank may exercise any of its other rights and remedies provided
          for hereunder or otherwise available to it, including a waiver of any
          NDPS Default;

SECTION 21.2  Remedies of NDPS.  Upon the occurrence of a Bank Default under
              ----------------
this Agreement, after attempting to resolve the matter pursuant to the dispute
resolution provisions set out in this Agreement, NDPS may do any or all of the
following as NDPS, in its sole and absolute discretion, shall determine:

     (a)  NDPS may terminate this Agreement in accordance with the provisions
          hereof, in which case all of the rights and obligations under the
          Merchant Agreements shall automatically be assigned and assumed by
          NDPS at the commencement of the 270-day period in Section 14.4 and
          NDPS shall notify Merchants that the Bank is no longer engaged in the
          provision of services in connection with the Merchant Business;

     (b)  NDPS may bring any proceedings in the nature of specific performance,
          injunction or other equitable remedy, it being acknowledged that
          damages at Law may be an inadequate remedy for a default of the
          confidentiality provisions of this Agreement applicable to the Bank
          under this Agreement;

     (c)  subject to the limitations contained herein, NDPS may bring any action
          at Law as may be necessary or advisable in order to recover damages
          and costs; and/or

                                       39
<PAGE>

     (d)  NDPS may exercise any of its other rights and remedies provided for
          hereunder or otherwise available to it, including a waiver of any Bank
          Default.

SECTION 21.3  Non-Exclusive Remedies.  The non-defaulting party may, in its sole
              ----------------------
discretion, exercise any right or recourse and/or proceed by any action, suit,
remedy or proceeding against the defaulting party authorized hereunder or
permitted by Law and may proceed to exercise any and all rights hereunder and no
remedy for the enforcement of the rights of the non-defaulting party shall be
exclusive of any other rights or remedies provided hereunder or at Law or in
equity or be dependent upon any such right or remedy and any one or more of such
rights or remedies may from time to time be exercised independently or in
combination. All such rights shall be subject to the limitation of liability
contained herein.

SECTION 21.4  Equitable Remedies.  The defaulting party agrees that the non-
              ------------------
defaulting party's entitlement to seek equitable relief includes such injunction
or injunctions as may be required to prevent breaches or further breaches of any
of the provisions hereof, and specific enforcement of such provisions by an
action instituted in any court having jurisdiction.

SECTION 22.   DISPUTE RESOLUTION

SECTION 22.1  Initial Dispute Resolution.  If any dispute, claim, question or
              --------------------------
difference (a "Dispute") arises out of or in relation to this Agreement, the
Bank or NDPS shall contact the other party's Client Relations Representative.
The parties' respective Client Relations Representatives shall meet and use
their Commercially Reasonable Efforts to negotiate with each other in good faith
and understanding of their mutual interests, to reach a just and equitable
resolution to the Dispute within ten (10) Business Days of such referral.

SECTION 22.2  Resolution by Committee. If the Dispute cannot be resolved through
              -----------------------
the process set out in Section 22.1, the Dispute shall be referred by the party
who initially raised the complaint (the "Initiating Party") to a committee
comprised the Chief Executive Officer of NDPS, and a senior officer designated
by the Bank.  Such committee members shall use their Commercially Reasonable
Efforts and negotiate in good faith and understanding of the parties' mutual
interests, to reach a just and equitable resolution to the Dispute within ten
(10) Business Days of such referral.

SECTION 22.3  Resolution by Joint Director Committee.  If the Dispute cannot be
              --------------------------------------
resolved through the process set out in Section 22.2, the Dispute shall be
referred by the Initiating Party to the Joint Director Committee. The Joint
Director Committee shall meet and use its best efforts and negotiate with each
other in good faith and understanding of the Parties mutual interests to reach a
just and equitable resolution to the Dispute within ten (10) Business Days of
such referral.

SECTION 22.4  Arbitration.  If a Dispute is not resolved pursuant to Section
              -----------
22.3, NDPS and the Bank agree, but shall not be obligated, within sixty (60)
days after the

                                       40
<PAGE>

completion of the procedures set forth in Section 22.3, as appropriate, upon
notice, to submit the Dispute to formal binding Arbitration in accordance with
Section 22.5. If at any time a party commences litigation regarding such
Dispute, no Arbitration may subsequently be commenced by the other Party
regarding such Dispute without the consent of the parties involved in the
litigation.

SECTION 22.5  Arbitration Process. If the parties agree to formal binding
              -------------------
Arbitration the following procedures shall apply.

     (a)  The Arbitration shall be held before a panel of three (3) arbitrators
          (the "Arbitration"). Any party may serve a notice on the other party
          setting out a statement of dispute, controversy or claim and the facts
          relating or giving rise thereto, in reasonable detail (the "Statement
          of Dispute"), and the name of the arbitrator selected by it.

     (b)  Within thirty (30) days after receipt of such notice, the receiving
          party shall respond to the notice by agreeing or commenting on the
          Statement of Dispute, as the case may be, and by naming its
          arbitrator.

     (c)  The two arbitrators named by the parties shall select the third
          arbitrator within ten (10) days after agreeing on or commenting on the
          Statement of Dispute.

     (d)  The third arbitrator will chair the Arbitration panel (the "Chair").
          The Chair may, upon agreement of each of the members of the
          Arbitration panel, act as sole arbitrator in respect of procedural
          matters including scheduling, production of documents and giving
          directions.

     (e)  Save as otherwise provided by this Section 22.5, the Arbitration shall
          be governed by the provisions of the Arbitration Act, S.O. 1991, C.17
          (the "Arbitration Act"); provided, however, that the Arbitration may
          be administered by any organization agreed upon by the parties and
          that the parties by agreement, may choose to be governed by the rules
          of such administering organization. The parties expressly agree that
          the provisions of the International Commercial Arbitration Act
          (Ontario) shall not apply to any Arbitration between them. The
          arbitrators may not amend or disregard any provision of this Section
          22.5 without the consent of the parties.

     (f)  The arbitrators selected to act hereunder shall be qualified by
          profession or occupation to decide the matter in dispute.

     (g)  Submission of Written Statements.

          (i)    Within fifteen (15) days of notice to the parties of the
                 appointment of the third arbitrator, each of the parties shall
                 submit written statements to the Chair setting out in
                 sufficient detail the facts and any contentions of Law on which
                 it relies, or the facts and any

                                       41
<PAGE>

                 contentions of Law on which the other party relies that it
                 disputes, and the relief such party claims, if any. Each party
                 shall have ten (10) days from the date on which the written
                 statements were received to reply to the written statement
                 submitted by the other party.

          (ii)   After submission of all the statements, the arbitrators may
                 give directions for documentary production and
                 disclosure/discovery of each party's case, and for further
                 conduct of the Arbitration bearing in mind the desirability of
                 having cost effective and expeditious dispute resolution on the
                 merits of the case. In the absence of agreement between the
                 parties on production and discovery procedures within thirty
                 (30) days of the last day for delivery of the written
                 statements and replies described in Section 8.05(g)(i), Rules
                 30, 31, 32, 34 and 35 of the Ontario Rules of Civil Procedure
                 regarding production and discovery will apply to the
                 Arbitration, excepting that the arbitrators shall exercise any
                 powers or fulfil any duties set out in those Rules that would
                 otherwise (in an action) be exercised or fulfilled by the court
                 or a judge.

          (iii)  The arbitrators may, upon application by any party, modify or
                 extend any time limit contained in this Section 22.5, including
                 any time limit in the above rules.

     (h)  Confidentiality. Save and except as may be necessary in the course of
          the enforcement of an Arbitration award, the Arbitration process and
          all Persons participating therein shall be subject to the
          confidentiality provisions as set out in this Agreement. The
          arbitrators and all other Persons (not already bound by the
          confidentiality provisions of this Agreement) participating in the
          Arbitration shall execute an undertaking to be bound by the
          confidentiality provisions set out in this Agreement. For greater
          certainty, the parties agree that the Arbitration shall proceed in the
          event that any other Person refuses to sign a confidentiality
          undertaking or agreement.

     (i)  Meetings and Hearings.

          (i)    Meetings and hearings of the Arbitration shall take place in
                 Toronto or in such other place as the parties shall agree upon
                 in writing and such meetings and hearings shall be conducted in
                 the English language unless otherwise agreed by such parties
                 and the arbitrators. Subject to the foregoing, the arbitrators
                 may at any time fix the date, time and place of meetings and
                 hearings in the Arbitration, and will give all the Parties
                 adequate notice thereof. Subject to any adjournments which the
                 arbitrators allow, the final

                                       42
<PAGE>

                 hearing will be continued on successive Business Days until it
                 is concluded.

          (ii)   All meetings and hearings will be in private unless the parties
                 otherwise agree.

          (iii)  Any party may be represented at any meetings or hearings by
                 legal counsel.

          (iv)   At the Arbitration, each party may examine and re-examine its
                 own witnesses and may cross-examine the other party's witness.

     (j)  The Decision.

          (i)    The arbitrators will make and send a decision in writing to the
                 parties within thirty (30) Business Days after the conclusion
                 of all hearings referred to in Section 22.5(i) unless that time
                 period is extended for a fixed period by the arbitrators on
                 written notice to each party because of illness or other cause
                 beyond the arbitrators' control and, unless the parties
                 otherwise agree, will set out reasons for decision in the
                 decision.

          (ii)   The decision of the majority of the arbitrators shall be deemed
                 to be the decision of the Arbitration panel. Where there is no
                 majority decision, the decision of the Chair shall be the
                 decision of the Arbitration panel.

          (iii)  Except as provided in the Arbitration Act and as otherwise
                 required by Law, the decision of the arbitrators shall be final
                 and binding on the parties and shall not be subject to any
                 appeal or review procedure, provided that the arbitrators have
                 followed the rules and procedures provided herein in good faith
                 and have proceeded in accordance with the principles of natural
                 justice.

SECTION 23.   MISCELLANEOUS

SECTION 23.1  Amendments, Etc.  No amendment or waiver of any provision of this
              ----------------
agreement, and no consent to any departure by the Bank or NDPS herefrom, shall
be effective unless the same shall be in writing and signed by each party sought
to be bound thereby, and then such waiver or consent shall be effective only in
the specific instance and for the specific purpose for which given.

SECTION 23.2  Notices. All notices required hereunder shall be delivered to the
              -------
following  names and addresses:

     (a)  If to the Bank, to:  Canadian Imperial Bank of Commerce
                               c/o CIBC World Markets Inc.
                               161 Bay Street,

                                       43
<PAGE>

                               BCE Place,7th Floor
                               Toronto, Ontario M5J 2J8
                               Attn: Executive Vice President, Card Products,
                               Collections and Merchant Card Services
                               Facsimile:  (416) 784-6868
          with a copy to:
                               Canadian Imperial Bank of Commerce
                               Legal and Compliance Division
                               199 Bay Street, 15th Floor
                               Commerce Court West
                               Toronto, Ontario  M5L 1A2
                               Attn: General Counsel
                               Facsimile: (416) 304-2860
          and to:
                               Blakes, Cassels & Graydon LLP
                               199 Bay Street, 28th Floor
                               Commerce Court West
                               Toronto, Ontario M5L 1A9
                               Attn: Managing Partner
                               Facsimile: (416) 863-2653

     (b)  If to NDPS to:       National Data Payment Systems, Inc.
                               7240 Parkway Drive, Suite 400
                               Hanover, Maryland  21076
                               Attn:  General Manager
                               Facsimile:

     (c)  If to Global
          Payments to:         Global Payments Inc.
                               #2 National Data Plaza
                               Atlanta, Georgia 30329-2010
                               Attn.:  Office of the Corporate Secretary
                               Facsimile:

The persons or addresses to which mailings or deliveries shall be made may be
changed from time to time by notice given pursuant to the provisions of this
Section 23.2.  Any notice, demand or other communication given pursuant to the
provisions of this Section 23.2. shall be deemed to have been given on the date
actually delivered or five days following the date deposited in the mail,
properly addressed, postage prepaid, as the case may be.

SECTION 23.3  No Waiver; Remedies.  No failure by the Bank or NDPS to exercise,
              -------------------
and no delay in exercising, any right under this Agreement shall operate as a
waiver thereof; nor shall any single or partial exercise of any right under this
Agreement preclude any other or further exercise thereof or the exercise of any
other right.  The

                                       44
<PAGE>

remedies provided in this Agreement are cumulative and not exclusive of any
remedies provided by Law.

SECTION 23.4  Third-Party Beneficiaries.  Neither party to this Agreement
              -------------------------
intends this Agreement to benefit or create any right or cause of action in or
on behalf of any Person other than the Bank and NDPS and permitted successors
and assigns.

SECTION 23.5  Assignment.
              ----------

     (a)  This Agreement shall be binding upon and inure to the successors and
          permitted assigns. This Agreement and all rights, privileges, duties
          and obligations of the parties hereto may not be assigned by any party
          without the prior written consent of the other party; provided,
          however, that no such consent shall be required (i) for the assignment
          by any party of its rights and privileges hereunder to an Affiliate of
          either party or (ii) for the assignment and delegation by any party of
          its rights, privileges, duties and obligations hereunder to any Person
          into or with which the assigning party shall merge or consolidate or
          to which the assigning party shall sell all or substantially all its
          assets.

     (b)  The consent of a party to any assignment by the other party shall not
          (i) relieve that party of any of its obligations under this Agreement;
          or (ii) constitute the other party's consent to further assignment.

SECTION 23.6  Governing Law, Attornment.  This Agreement shall be governed by,
              -------------------------
and construed in accordance with, the laws of the Province of Ontario and the
laws of Canada applicable therein.

SECTION 23.7  Entire Agreement.  This Agreement  embodies the entire
              ----------------
understanding of the parties with respect to the subject matter hereof, and
there are no further or other agreements or understandings, written or oral, in
effect between the parties relating to the subject matter of this Agreement.

SECTION 23.8  Independent Contractor.  Except as expressly provided herein,
              ----------------------
nothing herein contained shall be construed as constituting a partnership or
joint venture between NDPS and the Bank and each party specifically disclaims
any liability for the conduct, performance of services or failure to act of the
other party.  Except as specifically described in this Agreement, each party
intends that it shall be considered an independent contractor of the other for
the services performed by it under this Agreement.

SECTION 23.9  Severability.  Whenever possible, each provision of this Agreement
              ------------
will be interpreted in such manner as to be effective and valid under applicable
Law, but if any provision of this Agreement is held to be prohibited by or
invalid under applicable Law, such provision will be ineffective only to the
extent of such prohibition or invalidity, without invalidating the remainder of
such provision or the remaining provisions of this Agreement. In such an event
the parties shall use good faith efforts to re-negotiate any such provision in
an effort to retain the spirit and intent of the original provision.

                                       45
<PAGE>

SECTION 23.10  Execution in Counterparts.  This Agreement may be executed by the
               -------------------------
parties hereto in separate counterparts, each of which when so executed shall be
deemed to be an original and all of which taken together shall constitute one
and the same agreement.

SECTION 23.11  Confidentiality.  During the term of this Agreement and for a
               ---------------
period of five (5) years thereafter, the Bank, its Affiliates, and their
employees, agents and representatives shall treat the NDPS Data as confidential
and will not use or disclose such information to third parties except as
required by Law, as needed in connection with any lawsuit, claim, litigation or
other proceeding or in connection with tax or regulatory matters, and except to
the extent that such information (other than information relating to the
Merchant Business or the Assets Sold as defined in the Asset Purchase Agreement)
was otherwise known to the Bank prior to disclosure by NDPS or already in the
public domain (or subsequently entering the public domain other than as a result
of the breach of the Bank's obligations under this Section). During the term of
this Agreement and for a period of five (5) years thereafter, NDPS, its
Affiliates, and their employees, agents and representatives shall treat the Bank
Data as confidential and will not disclose such information to third parties
except as required by Law, as needed in connection with any lawsuit, claim,
litigation or other proceeding or in connection with tax or regulatory matters,
and except to the extent that such information was otherwise known to NDPS prior
to disclosure by the Bank or already in the public domain (or subsequently
entering the public domain other than as a result of the breach of NDPS'
obligations under this Section).

SECTION 23.12  Joint Announcement; Confidentiality.  The Bank and NDPS agree not
               -----------------------------------
to publicly disclose the transactions contemplated by this Agreement, provided,
however, that promptly after the date hereof, after prior consultation with each
other as to the substance and form of the public disclosure, the Bank and NDPS
shall make individual announcements or a joint announcement concerning the
execution of this Agreement. Any subsequent  press releases or public
announcements regarding this Agreement and the processing relationship created
thereby shall be approved by both parties prior to such public disclosure or
announcement.

SECTION 23.13  Waiver of Jury Trial.  The Bank and NDPS agree that any suit,
               --------------------
action, or proceedings, brought or instituted by either party hereto which in
any way relates, directly or indirectly, to this Agreement or any event,
transaction, or occurrence arising out of or in any way connected with this
Agreement or the dealings of the parties with respect thereto, shall be tried
only by a court and not by a jury.  THE BANK AND NDPS HEREBY EXPRESSLY WAIVE ANY
RIGHT TO A TRIAL BY JURY IN ANY SUCH SUIT, ACTION, OR PROCEEDING.  The Bank and
NDPS acknowledge and agree that this provision is a specific and material aspect
of this Agreement between the parties and that neither party would enter into
this Agreement if this provision were not part thereof.

                                       46
<PAGE>

SECTION 23.14  Time of Essence.  Time is of the essence of this Agreement.
               ---------------

IN WITNESS WHEREOF, the parties hereto have caused this agreement to be executed
by their respective officers thereunto duly authorized, as of the date first
above written.

                       CANADIAN IMPERIAL BANK OF COMMERCE

                       By:_______________________________________
                           Name:
                           Title:

                       By:_______________________________________
                           Name:
                           Title:

                       NATIONAL DATA PAYMENT SYSTEMS, INC.

                       By:______________________________________
                           Name:  Suellyn P. Tornay
                           Title: General Counsel

The obligations of National Data Payment Systems, Inc. hereunder are hereby
guaranteed by GLOBAL PAYMENTS INC.

                       GLOBAL PAYMENTS INC.

                       By:______________________________________
                           Name:
                           Title:

                                       47
<PAGE>

<TABLE>
<CAPTION>

<S>              <C>                                                                                          <C>
SECTION 1.       DEFINITIONS AND INTERPRETATION.............................................................   1
SECTION 1.1      Certain Defined Terms......................................................................   1
SECTION 1.2      Headings and Table of Contents.............................................................   9
SECTION 1.3      Number and Gender..........................................................................   9
SECTION 1.4      Performance on Business Days...............................................................   9
SECTION 1.5      References.................................................................................   9
SECTION 1.6      Section and Schedule References............................................................   9
SECTION 2.       MERCHANT AGREEMENTS........................................................................  10
SECTION 2.1      Assigned Merchant Agreements...............................................................  10
SECTION 2.2      Further Assignment of Rights Under Merchant Agreements During the Term.....................  10
SECTION 2.3      Further Assignment of Rights Under Assigned Merchant Agreements Upon the Expiry of the Term  11
SECTION 2.4      Termination, Modification of Assigned Merchant Agreements..................................  12
SECTION 2.5      New Three Party Merchant Agreements........................................................  12
SECTION 2.6      Power of Attorney..........................................................................  13
SECTION 2.7      Key Accounts...............................................................................  13
SECTION 3.       SERVICES...................................................................................  14
SECTION 3.1      NDPS Services..............................................................................  14
SECTION 3.2      Bank Services..............................................................................  14
SECTION 3.3      Licences and Permits.......................................................................  14
SECTION 4.       DEPOSIT AND SETTLEMENT PROCEDURES..........................................................  14
SECTION 4.1      Acceptance, Delivery, and Settlement of Credit Card Transaction Records....................  14
SECTION 4.2      Acceptance, Delivery, and Settlement of  Debit Card Transaction Records....................  16
SECTION 4.3      Acceptance, Delivery and Settlement of Merchant's Edge Card Transactions...................  17
SECTION 4.4      Amendments.................................................................................  17
SECTION 5.       PAYMENTS AND ACCOUNTS; CLEARING ARRANGEMENTS...............................................  17
SECTION 5.1      General....................................................................................  17
SECTION 5.2      Withdrawal of Account Fees from Merchant Depository Accounts...............................  18
SECTION 5.3      Settlement Accounts........................................................................  18
SECTION 6.       EXCLUSIVITY AND MARKETING..................................................................  18
SECTION 6.1      Referral of Potential Merchants............................................................  18

</TABLE>
<PAGE>
<TABLE>
<S>              <C>                                                                                          <C>
SECTION 6.2      Merchant Depository Accounts...............................................................  19
SECTION 6.3      New Products and Services..................................................................  19
SECTION 7.       CHARGE-BACKS, CREDIT LOSSES AND RISK MANAGEMENT............................................  19
SECTION 7.1      Chargebacks and Credit Losses..............................................................  19
SECTION 7.2      Payment for Chargebacks and Credit Losses..................................................  20
SECTION 7.3      Foreign Interchange........................................................................  21
SECTION 8.       MEMBERSHIP IN CREDIT CARD ASSOCIATIONS AND NETWORK ORGANIZATIONS...........................  22
SECTION 8.1      VISA and Interac Membership by Bank........................................................  22
SECTION 8.2      Compliance with VISA and Interac Requirements by NDPS......................................  22
SECTION 8.3      Processing and Clearing Arrangements.......................................................  22
SECTION 8.4      Sponsorship................................................................................  24
SECTION 9.       SERVICE LEVELS AND AMENDMENTS..............................................................  25
SECTION 9.1      Complaints.................................................................................  25
SECTION 9.2      Changes in Law. etc. ......................................................................  25
SECTION 9.3      Problem Notification.......................................................................  25
SECTION 9.4      Root-Cause Analysis and Resolution.........................................................  25
SECTION 10.      SERVICE LOCATIONS AND SECURITY.............................................................  26
SECTION 10.1     Rights of Access to NDPS Service Locations.................................................  26
SECTION 10.2     NDPS Service Locations.....................................................................  26
SECTION 10.3     Security Procedures........................................................................  26
SECTION 10.4     Unauthorized Access or Copying.............................................................  26
SECTION 10.5     Data Security..............................................................................  26
SECTION 10.6     Rights of Access to Bank Service Locations.................................................  27
SECTION 10.7     Unauthorized Access or Copying.............................................................  28
SECTION 10.8     Co-operation with Special Investigations...................................................  28
SECTION 11.      REPORTS AND DATA...........................................................................  28
SECTION 11.1     NDPS Reports...............................................................................  28
SECTION 11.2     Bank Reports...............................................................................  28
SECTION 11.3     Ownership of the Bank Data.................................................................  28
SECTION 11.4     Access to the Bank Data....................................................................  29
SECTION 11.5     Return of Bank Data........................................................................  29
SECTION 11.6     Privacy....................................................................................  29
</TABLE>

<PAGE>
<TABLE>
<S>              <C>                                                                                          <C>
SECTION 11.7     Ownership of NDPS Data.....................................................................  29
SECTION 11.8     Access to NDPS Data........................................................................  30
SECTION 11.9     Return of NDPS Data........................................................................  30
SECTION 11.10    Data Mining................................................................................  30
SECTION 12.      BUSINESS RECOVERY..........................................................................  31
SECTION 12.1     Business Recovery Plan.....................................................................  31
SECTION 12.2     Force Majeure..............................................................................  31
SECTION 13.      AUDITS, REGULATORY EXAMINATIONS AND COMPLIANCE.............................................  32
SECTION 13.1     Audits and Inspections.....................................................................  32
SECTION 14.      TERM AND TERMINATION OF AGREEMENT..........................................................  32
SECTION 14.1     Term of Agreement..........................................................................  32
SECTION 14.2     Bank's Default.............................................................................  32
SECTION 14.3     NDPS' Default..............................................................................  33
SECTION 14.4     Termination Period.........................................................................  34
SECTION 14.5     Termination of Use of Bank Marks...........................................................  34
SECTION 15.      DESIGNATION OF RESPONSIBLE PERSONNEL.......................................................  34
SECTION 15.1     Client Relations Representative............................................................  34
SECTION 16.      CHANGE OF CONTROL/ASSIGNMENT...............................................................  34
SECTION 16.1     Change of Control/Assignment...............................................................  34
SECTION 17.      MARKETING..................................................................................  35
SECTION 17.1     Annual Marketing Plan......................................................................  35
SECTION 18.      CREDIT POLICY..............................................................................  35
SECTION 18.1     Approval of Merchant Qualification Criteria................................................  35
SECTION 19.      TERMINALS..................................................................................  35
SECTION 19.1     Inventory Levels...........................................................................  35
SECTION 20.      INDEMNIFICATION/LIMITATION OF LIABILITY AND PROCEDURES FOR CLAIMS..........................  35
SECTION 20.1     Indemnification............................................................................  35
SECTION 20.2     Limitation of Liability....................................................................  37
SECTION 20.3     Recovery...................................................................................  38
SECTION 20.4     Notice of Default..........................................................................  38
SECTION 20.5     Notice of Litigation.......................................................................  38
SECTION 21.      REMEDIES...................................................................................  38

</TABLE>
<PAGE>

<TABLE>
<S>              <C>                                                                                          <C>
SECTION 21.1     Remedies of the Bank.......................................................................  38
SECTION 21.2     Remedies of NDPS...........................................................................  39
SECTION 21.3     Non-Exclusive Remedies.....................................................................  40
SECTION 21.4     Equitable Remedies.........................................................................  40
SECTION 22.      DISPUTE RESOLUTION.........................................................................  40
SECTION 22.1     Initial Dispute Resolution.................................................................  40
SECTION 22.2     Resolution by Committee....................................................................  40
SECTION 22.3     Resolution by Joint Director Committee.....................................................  40
SECTION 22.4     Arbitration................................................................................  40
SECTION 22.5     Arbitration Process........................................................................  41
SECTION 23.      MISCELLANEOUS..............................................................................  43
SECTION 23.1     Amendments, Etc. ..........................................................................  43
SECTION 23.2     Notices....................................................................................  43
SECTION 23.3     No Waiver; Remedies........................................................................  44
SECTION 23.4     Third-Party Beneficiaries..................................................................  45
SECTION 23.5     Assignment.................................................................................  45
SECTION 23.6     Governing Law, Attornment..................................................................  45
SECTION 23.7     Entire Agreement...........................................................................  45
SECTION 23.8     Independent Contractor.....................................................................  45
SECTION 23.9     Severability...............................................................................  45
SECTION 23.10    Execution in Counterparts..................................................................  46
SECTION 23.11    Confidentiality............................................................................  46
SECTION 23.12    Joint Announcement; Confidentiality........................................................  46
SECTION 23.13    Waiver of Jury Trial.......................................................................  46
SECTION 23.14    Time of Essence............................................................................  47

</TABLE>

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