Document:

<PAGE>

                                                                  EXHIBIT 10.19

March 1, 2000

Tony Papa, CEO
Michael Ussery, CFO
NetLojix Communications, Inc./
Remote Lojix, PCSI, Inc.
501 Bath St.
Santa Barbara, Ca. 93101

VIA FACSIMILE

Gentlemen:

The following outlines the parameters of the Coast Business Credit ("Coast")
proposed financing for NetLojix Communications, Inc. ("NetLojix"):
<TABLE>
<CAPTION>
---------------------------- ------------------------- ----------------------------------------
                              EXISTING COAST DEAL       PROPOSAL TO NETLOJX @ 3-01-00
                              WITH AVTEL/MATRIX
---------------------------- ------------------------- ----------------------------------------
<S>                          <C>                       <C>
 Borrower 1:                  Matrix Telecom            NetLojix
                              (secured)                 (secured)
---------------------------- ------------------------- ----------------------------------------
 Borrower 2:                  Avtel(NetLojix)           Remote Lojix/PCSI Inc. (secured)
                              (secured)
---------------------------- ------------------------- ----------------------------------------
 Borrower 3:                  Remote Lojix (secured)
---------------------------- ------------------------- ----------------------------------------
 Credit Limit                 $7,500M                   $3,000M
---------------------------- ------------------------- ----------------------------------------
 AR formula                   75% advance rate          75% Advance Rate. At Coast's
                                                        discretion, increase advance rate to
                                                        80% upon Dilution less than 10% &
                                                        EBITDA/Interest Coverage of at least
                                                        1.1:1; if future audited FS report
                                                        material negative differences, 75%
                                                        advance rate will be reinstated.
---------------------------- ------------------------- ----------------------------------------
 Unbilled Receivables         Yes                       Immediately available on Business
                                                        Markets Group Receivables at a 75%
                                                        advance rate of eligible unbilled AR.
                                                        Available with Remote Lojix upon
                                                        NetLojix (parent) achieving &
                                                        maintaining EBITDA/Interest
                                                        Coverage Ratio of 1.15:1 for 3
                                                        consecutive months.
---------------------------- ------------------------- ----------------------------------------
</TABLE>

                                     E-80

<PAGE>
<TABLE>
<S>                          <C>                       <C>
---------------------------- ------------------------- ----------------------------------------
                                                        $750,000. Sublimit
---------------------------- ------------------------- ----------------------------------------
 Unbilled Reserves            $500M on Matrix AR        NA
                              availability
---------------------------- ------------------------- ----------------------------------------
 90 day AR eligibility        Yes                       Yes
---------------------------- ------------------------- ----------------------------------------
 Min. Interest                Based on $1,500M in       Based on $750M for 6 months;
                              borrowings                $1,000M thereafter.
---------------------------- ------------------------- ----------------------------------------
 Interest Rate                P+2%                      P+2%
---------------------------- ------------------------- ----------------------------------------
 Loan Fee                     $75M (Paid)               $30M (restructure fee)
---------------------------- ------------------------- ----------------------------------------
 Float                        2 business days           2 bus days
---------------------------- ------------------------- ----------------------------------------
 CAPEX facility               Yes                       NO
---------------------------- ------------------------- ----------------------------------------
 LC facility                  Yes                       YES
---------------------------- ------------------------- ----------------------------------------
 Facility Fee                 $1,500/Qrt                $1,500M/Quarter
---------------------------- ------------------------- ----------------------------------------
 Early Termination fee        2% in Yr 1, 1% in Yr 2    2% Yr. 1, 1% in Yr. 2
---------------------------- ------------------------- ----------------------------------------
 Maturity Date                9-30-2000                 1-31-2002
---------------------------- ------------------------- ----------------------------------------
</TABLE>

CONDITIONS PRECEDENT:

-    Coast audit of NetLojix & Remote Lojix/PCSI Inc.
-    2-year Projections approved by Coast.
-    NetLojix (parent) must maintain a minimum Net Worth of $3,000,000 measured
     on a monthly basis (subject to change with any Balance Sheet adjustment
     from Matrix sale). Net Worth less than $3,000,000 will be an event of
     default
-    Company must retain 80% of Actual Net Income
-    All taxes to be current at funding and ongoing.
-    Availability at funding of $250,000
-    Addictive Media & Westnet Communications (currently non-borrowing
     subsidiaries) may be added as co-borrowers & AR Collateral considered in
     the borrowing base only upon future satisfactory Coast audit &
     Documentation
-    First security interest in all tangible and intangible assets of NetLojix
     Communications, Inc., and subsidiaries
-    No up-streaming, down-streaming, side-streaming of any funds to affiliates
-    Collections to be remitted via lockbox

The purpose of this letter is to express Credit Committee's Approval only and it
should not be viewed as a commitment to fund. Any funding would require
satisfactory performance of conditions precedent and items customary to asset
based lending, including documentation acceptable to Coast and to our attorneys.

         If the forgoing correctly sets forth the general terms of the desired
transaction, please sign below & return to Coast by the close of business on
03-02-00 to proceed with documentation, otherwise we'll make arrangements to
terminate the present lending arrangement.

                                     E-81

<PAGE>

We look forward to your approval.

Sincerely,

COAST BUSINESS CREDIT

/s/ R. BRITTON TERRELL

R. Britton Terrell
Vice President

AGREED & ACKNOWLEDGED:

NETLOJIX COMMUNICATIONS, INC.               REMOTE LOJIX/PCSI, INC.

BY:  /s/ ANTHONY E. PAPA                    BY:  /s/ ANTHONY E. PAPA
   ----------------------------                ---------------------------

TITLE: CHIEF  EXECUTIVE OFFICER             TITLE: CHIEF EXECUTIVE OFFICER

                                     E-82<PAGE>
                                                                 Exhibit 10.11

                        [Breakaway Solutions, Inc. logo]

                                January 26, 2000

Ms. Maureen Ellenberger
Eggrock Partners, Inc.
30 Monument Square
Concord, MA 01742

Dear Maureen:

         Breakaway Solutions Inc. (the "Company") is pleased to offer to employ
you as Vice President, Chief Innovation Officer, effective as of the closing of
the merger of the Company and Eggrock Partners, Inc. pursuant to that certain
Agreement and Plan of Merger (the "Merger Agreement") by and between the
Company, Benedict Acquisition Corp., and Eggrock Partners, Inc. ("Eggrock")
dated as of the date hereof (the "Merger"). You will undertake the duties and
responsibilities inherent in the position and such other duties and
responsibilities as the Company's Board of Directors shall from time to time
reasonably assign to you. In addition, you agree to devote your entire business
time, attention and energies to the business and interests of the Company during
your employment; provided, however, that you may engage in religious, charitable
or other community nonprofit activities that do not materially impact in any
respect your ability to fulfill your duties and responsibilities to the Company.

         You are to abide by the rules, regulations, instructions, personnel
practices and policies of the Company (as amended from time to time in the
Company's sole discretion).

         Your salary for this position will be paid at the rate of $7,500 per
pay period (which is equivalent to an annual base salary of $180,000 paid out
over 24 pay periods per year), in accordance with the semi-monthly payment
schedule now being employed by the Company. The Company will make such
deductions, withholdings and other payments from sums payable to you which are
required by law for taxes, or which you request pursuant to payroll deductions
chosen by you. In the event of your death, the Company will make all salary
payments which are accrued and not yet paid as of the date of your death to your
legal representative. All dollar amounts stated herein refer to United States
currency.

         In addition, you will participate in the Breakaway Profit Sharing Plan
on the same basis as other executives at your level. The company has put a plan
into effect that would make you and all other such executives eligible for an
annual bonus of 25% of your annual salary at the specified profit target. The
actual bonus dollar amounts will thus be tied to the Company's performance based
on the targets attached hereto as Exhibit A.

         You will be eligible to participate in the employee benefit programs
and policies
<PAGE>

Ms. Maureen Ellenberger
January 26, 2000
Page 2

maintained by the Company, as in effect from time to time, to the same extent as
other members of senior management of the Company, with you receiving credit for
your past service with Eggrock prior to the consummation of the Merger and prior
to the time you became a participant for all purposes under such programs and
policies. Without limitation of the foregoing, to the extent permitted under the
terms of the Company's employee benefit programs and policies, you shall not be
subject to any waiting periods or limitations on benefits for pre-existing
conditions and shall be given credit for amounts paid under corresponding plans
during the appropriate period prior to consummation of the Merger. A summary of
the Company's benefit plans is included with this letter. Full descriptions of
the benefit plans currently being offered are available in our Human Resources
Department. These plans may, from time to time, be amended or terminated by the
Company in its sole discretion with or without prior notice.

         In addition, the Company will provide to you parking adjacent to the
Company's office where you work at, at the Company's expense. You will be
reimbursed in accordance with standard company policy for expenses incurred in
the performance of your work, including without limitation portable phone
charges, gas and mileage incurred on company business, and travel and
subsistence on business trips. During your employment under this agreement, you
will be entitled to three weeks paid vacation, accrued in accordance with the
Company policies, and Company holidays in accordance with the Company's holiday
policies, as they may be amended from time to time. Without limitation of the
foregoing, you will be given credit for all accrued but unused vacation time
credited to you by Eggrock as of the consummation of the Merger.

         Attached for your review, as ATTACHMENT A, is the Company's
Non-Disclosure, Non-Solicitation & Assignment Agreement (the "NDA"). This offer
of employment is conditioned on your signing that agreement. In making this
offer, you have expressly represented and warranted to the Company, and the
Company understands, that you are not under any obligation to any former
employer or any person, firm, or corporation which would prevent, limit, or
impair in any way the performance by you of your duties as an employee of the
Company.

         This Agreement shall be effective upon the closing of the Merger and
shall continue until your employment with the Company is terminated by your
resignation, or by mutual decision, or by the Company with or without "Cause,"
subject to the terms and conditions set forth below; provided that this
Agreement shall be of no force and effect if the Plan and Agreement of Merger is
terminated in accordance with its terms.

         Without limitation, you may at your election resign your position at
any time by mutual agreement or unilaterally by you for any reason.

         TERMINATION BY COMPANY WITHOUT "CAUSE"; TERMINATION BY MUTUAL DECISION;
TERMINATION FOR "GOOD REASON"; TERMINATION FOR DEATH OR DISABILITY: If (i) your
employment is terminated by the Company without "Cause" as defined below, or
(ii) if you terminate for "Good Reason" as
<PAGE>

Ms. Maureen Ellenberger
January 26, 2000
Page 3

defined below, or (iii) if you terminate following a change in control of the
Company, or a sale of all or substantially all of the Company's assets or (iv)
if it is terminated by mutual agreement, or (v) if it is terminated by the
Company in the event of your death or disability, (a) your obligations under
this Agreement and the NDA will terminate except for those provisions which
expressly survive by their terms, (b) you will continue to be paid your salary
as is in effect immediately prior to the termination date, for six months, (c)
you will receive any bonus payable under any plan in which you were
participating or for which you were eligible immediately prior to the
termination date, but to the extent that any period for the calculation of a
bonus ends after the termination date, your bonus shall be pro-rated
accordingly, (d) you will be paid any accrued vacation pay and any salary or
other benefits accrued as of the termination date but not yet paid, and (e) you
will be eligible to continue to receive any benefits under any plans then in
effect, according to the terms of such plans, which may require that continuance
be done at your own expense after termination. For this purpose, "disability"
shall mean the inability of the Employee, due to a medical reason, to carry out
his duties as an employee of the Company for a period of six consecutive months.

         TERMINATION BY THE COMPANY WITH "CAUSE": The Company may terminate your
employment for "Cause" as defined below if it first gives you written notice of
the alleged "Cause" and if you have not remedied the Cause within thirty (30)
days after such notice. If your employment is terminated for Cause or if you
terminate without Good Reason and not following a change in control of the
Company or a sale of all or substantially all of the Company's assets, (a) your
obligations under this Agreement and the NDA agreement will terminate except for
those provisions which expressly survive by their terms, (b) you will be paid
any accrued vacation pay and any salary or other benefits accrued as of the
termination date but not yet paid, and (c) you will be eligible to continue to
receive any benefits under any plans then in effect, according to the terms of
such plans, which may require that continuance be done at your own expense after
termination.

         For the purposes of this Agreement, the term "Cause" means: (a) your
substantial and continuing failure, after written notice thereof (describing in
reasonable detail such failure) and a 30-day period following the notice to cure
such failure, to perform your duties and responsibilities as an employee of the
Company other than due to death or disability; (b) commission by you of an
action which constitutes intentional misconduct or a knowing violation of law if
such action in either event results either in an improper substantial personal
benefit or a material injury to the Company; (c) your deliberate disregard of
material rules, regulations, instructions, personnel practices and policies of
the Company (as amended from time to time in the Company's sole discretion)
which results in substantial loss, damage or injury to the Company; (d) your
material breach of the NDA; or (e) your conviction or plea of guilty or nolo
contendre to any crime which constitutes a felony in the jurisdiction involved.
For the purposes of this Agreement, the term "Good Reason" means: (a) any
involuntary change in your position as Vice President, Chief Innovation Officer,
with the Company; (b) the assignment to you by the Board of any duties, scope of
authority or responsibilities that are materially inconsistent with
<PAGE>

Ms. Maureen Ellenberger
January 26, 2000
Page 4

your then current status, title or position; (c) layoff or involuntary
termination of your employment, except in connection with the termination of
your employment for Cause; (d) a reduction by the Company in your base salary or
bonus eligibility, other than in the case of reductions in salary or bonus
eligibility with respect to similarly situated employees of the Company
generally; (e) any action or inaction by the Company that would adversely affect
your continued participation in any benefit plan maintained by the Company on at
least as favorable a basis as was the case at the time of such action or
inaction, or that would materially reduce your benefits in the future under any
such benefit plan or deprive you of any material benefits that you then enjoyed,
except to the extent that such action or inaction by the Company (i) is also
taken or not taken, as the case may be, in respect of covered employees
generally, (ii) is required by the terms of any such benefit plan as in effect
immediately before such action or inaction, or (iii) is necessary to comply with
applicable law or to preserve the qualification of any such benefit plan under
Section 401(a) of the Internal Revenue Code; (f) the Company's failure to obtain
the express assumption of this Agreement by any successor to the Company
(including by operation of law); or (g) a demand that the Employee work at an
office that is outside a 50-mile radius of Concord, Massachusetts.

         The Company reserves the right to review the compensation (including
salary and bonus) and benefits it offers to you and to adjust them from time to
time in its sole discretion. It is understood that you are not being offered
employment for a definite period of time and that either you or the Company may
terminate the employment relationship at any time, without liability, except as
otherwise provided above. Nothing in the Company's offer to you of compensation
(including salary or bonus), stock options or benefits should be interpreted as
creating anything other than an at-will employment relationship. This agreement
and the NDA Agreement are executed as instruments "under seal" under
Massachusetts law and they and your employment relationship with the Company are
governed by the laws of the Commonwealth of Massachusetts, without regard to the
choice of law rules. You expressly consent to submit to jurisdiction and venue
in the Massachusetts state or federal courts, where any matters arising related
to your employment shall be litigated.

         This letter and the NDA constitute the entire agreement between you and
the Company with respect to your employment. In the event of any conflict
between those documents and the rules, regulations, instructions, personnel
practices and policies of the Company (as amended from time to time in the
Company's sole discretion), this letter and the NDA agreement shall control, and
in the event of any conflict between the terms of this letter and the NDA, the
terms of this letter shall control.

         This letter may not be amended, modified, changed or discharged in any
respect except as agreed in writing and signed by you and the Company. A waiver
by either party of any of the terms or conditions of this letter in any instance
shall not be deemed or construed to be a waiver of such term or condition for
the future, or of any subsequent breach thereof. All remedies, rights,
undertakings, obligations and agreements contained in this letter shall be
cumulative and
<PAGE>

Ms. Maureen Ellenberger
January 26, 2000
Page 5

none of them shall be in limitation of any other remedy, right, undertaking,
obligation, or agreement of either party. The ninth, tenth, eleventh and twelfth
paragraphs of this letter shall survive termination of this letter.

<PAGE>
Ms. Maureen Ellenberger
January 26, 2000
Page 6

         Notwithstanding anything in this Agreement to the contrary, this
Agreement shall be of no force and effect if the Merger Agreement is terminated
in accordance with its terms.

         Please indicate your acceptance of this offer by signing and dating
below.

                                           Very truly yours,

                                           BREAKAWAY SOLUTIONS, INC.

                                           By: /s/ Gordon Brooks
                                              --------------------------------
                                           Name: Gordon Brooks
                                           Title: PRESIDENT AND CHIEF EXECUTIVE
                                                 OFFICER

Accepted and Agreed this 26th day of
January, 2000:

/s/ Maureen Ellenberger
---------------------------------
Maureen Ellenberger

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