Document:

Amendment No. 2 to Restated Subordinated Secured Promissory Note

 Exhibit 10.1 
 AMENDMENT NO. 2 TO 
 RESTATED SUBORDINATED SECURED PROMISSORY NOTE 

THIS AMENDMENT NO. 2 TO RESTATED SUBORDINATED SECURED PROMISSORY NOTE (“Amendment”) is made as of the
29th day of June, 2012, by and between eGain
Communications Corporation, a Delaware corporation (the “Company”) and Ashutosh Roy (the “Lender”). 

RECITALS 

WHEREAS, the Company and the Lender entered into that certain Restated Subordinated Secured Promissory Note dated September 24,
2008, as amended on March 31, 2012, with a face amount of $5,561,945 due June 29, 2012 (the “Note”); 

WHEREAS, the Company and the Lender desire to amend the Note to extend the Maturity Date of the Note from June 29, 2012 to
July 31, 2013, and to increase the face amount of the amended Note accordingly in order to reflect 8% annual interest through July 31, 2013, which interest may be voluntarily prepaid without penalty; and 

WHEREAS, the Company and the Lender, by their signature below, hereby consent to this Amendment: 

NOW, THEREFORE, in consideration of the mutual covenants, agreements and for other good and valuable consideration, the receipt and
adequacy of which is hereby acknowledged, each of the Company and the Lender agree as follows: 
 1. Amendment.

 1.1 Effective as of June 29, 2012 the “Face Amount” of the Note shall for all purposes be $6,045,215.

 1.2 Section 2 of the Note is hereby amended in its entirety to read as follows: 

“Principal Repayments. The Company shall repay the entire outstanding Face Amount on July 31, 2013 (the “Maturity
Date”).” 
 1.4 Section 6 of the Note is hereby amended in its entirety to read as follows: 

“Voluntary Prepayment. 
 (a) The Company may prepay this Note in full or in part (provided, however, that no partial prepayments of this Note shall be allowed in amounts less than $250,000) at any time prior to the Maturity Date
upon the provision of ten (10) days prior written notice to the Lender, consistent with the requirements of subsection (b) below. 
 (b) In the event the Company elects to voluntarily prepay this Note under subsection (a) immediately above, the Company shall pay to the Lender the sum of (i) that amount of principal which the
Company elects to prepay under this Note (the “Prepaid Principal”) and (ii) a deemed interest rate component equal to the amount of interest which would have accrued on the Prepaid Principal from June 29, 2012 through the
date of partial or full prepayment of such Note (assuming an 

 
annual interest rate of 8% for the period from June 29, 2012 to the prepayment date, compounded annually, and a 360 day year). Upon such prepayment, the Face Amount of this Note shall
thereupon automatically and without further action by any party be reduced for all purposes hereunder to the product of (x) the Face Amount immediately prior to such voluntary prepayment and (y) the quotient of the Prepaid Principal and
$5,561,945.” 
 2. Severability. In case any one or more of the provisions contained in this Amendment is for any
reason held to be invalid, illegal or unenforceable in any respect, such invalidity, illegality, or unenforceability shall not affect any other provision of this Amendment, and such invalid, illegal, or unenforceable provision shall be reformed and
construed so that it will be valid, legal, and enforceable to the maximum extent permitted by law. 
 3. Governing Law.
This Amendment shall be governed by, and construed in accordance with, the laws of the State of California, without giving effects to the conflicts of law principles thereof. 
 4. Titles and Subtitles. The titles and subtitles used in this Amendment are for convenience only and are not to be considered in construing or interpreting this Amendment. 

5. Entire Agreement. This Amendment, together with the Note and all agreements referenced therein, represent the entire agreement
between the parties concerning the subject matter hereof. 
 6. Counterparts; Facsimile. This Amendment may be
executed in two or more counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument and shall be effective when executed by the Company and the Lender. This Amendment may also be
executed and delivered by facsimile signature and in two or more counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument. 

* * * 

 IN WITNESS WHEREOF, the parties have executed this Amendment No. 2 to Restated
Subordinated Secured Promissory Note as of the date first written above. 
  

	
	EGAIN COMMUNICATIONS CORPORATION
	
	             /s/ Eric
Smit

	Eric Smit
	Chief Financial Officer

  

			
	LENDER
	
	             /s/ Ashutosh
Roy

	Ashutosh Roy

  
 -1-Second Amendment to Loan and Security Agreement

 Exhibit 10.2 
 SECOND AMENDMENT TO 
 LOAN AND SECURITY AGREEMENT 

This Second Amendment to Loan and Security Agreement (this “Amendment”) is entered into as of June 28, 2012,
between COMERICA BANK (“Bank”) and EGAIN COMMUNICATIONS CORPORATION (“Borrower”). 

RECITALS 

Borrower and Bank are parties to that certain Loan and Security Agreement dated as of June 27, 2011, as it may be amended from time
to time, including without limit by that certain First Amendment to Loan and Security Agreement dated as of December 28, 2011 (as amended, the “Agreement”). The parties desire to amend the Agreement, in accordance with the
terms of this Amendment. 
 NOW, THEREFORE, the parties agree as follows: 

SECTION 1. The reference to “June 30, 2012” in Section 8.11 of the Agreement is deleted and replaced with
“July 31, 2013”. 
 SECTION 2. No course of dealing on the part of Bank or its officers, nor any failure
or delay in the exercise of any right by Bank, shall operate as a waiver thereof, and any single or partial exercise of any such right shall not preclude any later exercise of any such right. Bank’s failure at any time to require strict
performance by Borrower of any provision shall not affect any right of Bank thereafter to demand strict compliance and performance. Any suspension or waiver of a right must be in writing signed by an officer of Bank. 

SECTION 3. Unless otherwise defined, all initially capitalized terms in this Amendment shall be as defined in the Agreement.
The Agreement, as amended hereby, shall be and remains in full force and effect in accordance with its terms and hereby is ratified and confirmed in all respects. Except as expressly set forth herein, the execution, delivery, and performance of this
Amendment shall not operate as a waiver of, or as an amendment of, any right, power, or remedy of Bank under the Agreement, as in effect prior to the date hereof. 
 SECTION 4. Borrower waives, discharges, and forever releases Bank, Bank’s employees, officers, directors, attorneys, stockholders, and their successors and assigns, from and of any and
all claims, causes of action, allegations or assertions that Borrower has or may have had at any time up through and including the date of this Amendment, against any or all of the foregoing, regardless of whether any such claims, causes of action,
allegations or assertions are known to Borrower or whether any such claims, causes of action, allegations or assertions arose as result of Bank’s actions or omissions in connection with the Loan Documents, or any amendments, extensions or
modifications thereto, or Bank’s administration of the Obligations or otherwise. BORROWER WAIVES THE PROVISIONS OF CALIFORNIA CIVIL CODE SECTION 1542, AS IT MAY BE AMENDED FROM TIME TO TIME, WHICH STATES: 

A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF
EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR. 

SECTION 5. Borrower represents and warrants that the Representations and Warranties contained in the Agreement are true and
correct as of the date of this Amendment, and that no Event of Default has occurred and is continuing. 

 SECTION 6. As a condition to the effectiveness of this Amendment, Bank shall
have received, in form and substance satisfactory to Bank, the following: 
 (a) this Amendment, executed by Borrower;

 (b) an Affirmation of Subordination Agreement, executed by Ashutosh Roy; 

(c) all reasonable Bank Expenses incurred through the date of this Amendment, which may be debited from any of Borrower’s accounts;
and 
 (a) such other documents, and completion of such other matters, as Bank may reasonably deem necessary or
appropriate. 
 SECTION 7. This Amendment may be executed in two or more counterparts, each of which shall be deemed an
original, but all of which together shall constitute one instrument. 
  
 [signatures on following page] 

 IN WITNESS WHEREOF, the undersigned have executed this Amendment as of the first date above
written. 
  

			
	 EGAIN COMMUNICATIONS CORPORATION,
 a Delaware corporation

		
	By:	 	 /s/ Eric Smit

	Name:	 	Eric Smit
	Title:	 	C.F.O

  

			
	COMERICA BANK
		
	By:	 	 /s/ Jeff D. Lee

	Name:	 	Jeff D. Lee
	Title:	 	VPAffirmation of Subordination Agreement

 Exhibit 10.3 
 AFFIRMATION OF SUBORDINATION AGREEMENT 
 THIS AFFIRMATION OF SUBORDINATION
AGREEMENT (this “Affirmation”) is made as of June 28, 2012, by the undersigned creditor (“Creditor”) for the benefit of COMERICA BANK (“Bank”) 

RECITALS 

A. eGain Communications Corporation, a Delaware corporation (“Borrower”) and Bank are parties to that certain Loan and
Security Agreement dated as of June 27, 2011 (as modified, amended, restated, supplemented, revised or replaced, the “Agreement”). Borrower and Bank propose to enter into a Second Amendment to Loan and Security Agreement dated
as of June 28, 2012 (the “Amendment”). 
 B. Creditor executed for the benefit of Bank a Subordination
Agreement, dated as of June 27, 2011 (as amended from time to time, the “Subordination Agreement”). Bank has agreed to enter into the Amendment provided, among other things, that, Creditor acknowledges the entry by Borrower
into the Amendment and agrees that its Subordination Agreement will remain effective. 
 AGREEMENT 

NOW, THEREFORE, Creditor agrees as follows: 
 1. Creditor acknowledges the execution, delivery and performance by Borrower of the Amendment, as well as all other amendments and modifications to the Agreement, both now existing or hereafter arising.
The Subordination Agreement shall remain in full force and effect with respect to Borrower’s obligations to Bank under the Agreement and otherwise. 
 2. Creditor affirms its obligations under the Subordination Agreement. 
 3. Unless
otherwise defined, capitalized terms in this Affirmation shall have the meaning assigned in the Subordination Agreement or the Agreement, as applicable. 
 IN WITNESS WHEREOF, the undersigned has executed this Affirmation of Subordination Agreement as of the first date above written. 

 

	
	“Creditor”
	
	             /s/ Ashutosh
Roy

	ASHUTOSH ROY

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