Document:

Employment letter dated February 13, 1996 between the Registrant and Mark Carges

 Exhibit 10.32 
  
 

 
  
 February 13, 1996 
  
 Mark Carges 
 2315 North First Street 
 San Jose, CA 95131 
  
 Dear Mark: 
  
 I am happy to extend the following offer of employment to you. This letter will confirm the terms of your offer of employment with BEA Systems, Inc.
(“The Company”). Such terms are as follows: 
  
 1.
Position and Responsibilities. You will serve in the position of Software Engineering Manager. You will assume and discharge such responsibilities as are commensurate with such a position and we believe you are uniquely qualified for
this role. 
  
 2. Compensation. 
  
 a) In consideration of your services, you will be paid a
base salary of $4,046.27 per pay period (annualized base salary of $105,203), payable bi-weekly in accordance with The Company’s standard payroll practices. Your base salary will be reviewed annually by the appropriate management of The
Company. We are also offering a one year guarantee of base salary and benefits should you be terminate, without cause, within three year’s of your employment with BEA Systems, Inc. 
  
 b) We are also happy to include you in our Manager Bonus Plan. The Plan document will be provided to you
under separate cover. 
  
 Benefits. You will be
entitled to receive employee benefits made available by The Company to similarly situated employees to the extent of your eligibility. 
  
 Stock Options. Under the terms and conditions of The Company’s 1995 Stock Plan, you will be granted an option to purchase 80,000 shares
of common stock of The Company. The option may be exercised, in whole or in part, as follows. The shares subject to the option shall vest 25% after one year and for the remaining 75%, 1/48th each month through the fourth year. The Company 1995 Stock Plan including the Stock Option Agreement, will be sent to you separately. 
  
 Confidential Information. You agree that you will execute The
Company’s Employment Confidential Information and Invention Assignment Agreement (to be developed and executed by both parties). You further agree that, at all times during the term of your employment and thereafter, you will abide by the terms
of said agreement. You recognize that The Company desires not to improperly obtain or use any proprietary information or trade secrets of any former employer or the person or entity. 
  

 Conflicting Employment. Prior to receiving this offer of employment from The Company, you
may have been engaged in another employment, occupation, consulting or other business activity related to the business in which The Company is now involved or may become involved during the term of your employment. You acknowledge that your
involvement in such business activity shall cease prior to your employment by The Company. You further agree that, during the term of your employment with The Company, you will not engage in any employment, occupation, consulting or other business
activity directly related to the business in which The Company is now involved or becomes involved during the term of your employment, nor will you engage in any other activities that conflict with your obligations to The Company. 
  
 Term of Employment. You acknowledge that your employment with
the company is for an unspecified duration that constitutes at will employment, and that either you or The Company can terminate this relationship at any time, with or without cause. 
  
 We are excited about having you joining The Company. Please acknowledge and confirm your acceptance of this offer by
February 21, 1996 at which point the offer will expire. You can accept by signing and returning the enclosed copy of this letter. If you have any questions about this offer letter, please call me at (408) 743-4000. 
  

	
	 Sincerely,

	
	  
	 Jeanne Wu

	 Director, Human Resources

  
 Acceptance: 
  
 I accept the terms of my employment with The Company as set forth herein. I understand that
this offer letter does not constitute a contract of employment for any specified period of time, and that my employment relationship may be terminate by either party. 
  

	
	
	  
	 Name

	
	  
	 DateMemorandum of Employment dated August 30, 2004 between the Reg. and Mark  Carges

 Exhibit 10.33 
  
 BEA SYSTEMS INC. 
 MEMORANDUM OF EMPLOYMENT

  
 August 30, 2004 
  

					
	 To
	  	:	  	Mark Carges
			
	 From
	  	:	  	Alfred Chuang
			
	 CC
	  	:	  	Jeanne Wu
			
	 Subject
	  	:	  	Confirmation of Promotion and new Compensation

  
 Mark, I’m happy to confirm your
promotion to Chief Technology Officer, reporting to me, effective August 1, 2004. Your new role and compensation have been approved by the Compensation Committee, as follows: 
  
 Cash 
  
 Your new annual base salary is $325,000 and your bonus target is 75% of your base, providing an OTE of $568,750. The bonus plan document (FY05
Performance Bonus Plan) is attached for your reference. 
  
 Equity

  
 We are also providing 50,000 stock options with standard 4
year vesting period (1 year cliff from grant date and then monthly vesting thereafter). The exercise price of your option and grant date will be set by Board action (unanimous written consent) and will be the closing market price on the day prior to
the Board approval date. 
  
 Congratulations! I look forward to the new
possibilities and contributions before us. 
  
 Please let me know if you have any
questions. 
  
 Thanks, 
  
 AlfredMaster Agreement, effective as of November 1, 2002

 Exhibit 10.10 
  
 MASTER AGREEMENT 
  
 This Master Agreement by and between ExlService Holdings, Inc. (“Provider”), a corporation registered in Delaware and located at 350 Park Avenue, 10th Floor, New York, NY 10022, and Dell Products L.P., a Texas limited partnership, located at One Dell Way, Round Rock, Texas
78682 is effective as of November 1, 2002, (“Effective Date”). This Master Agreement and any Schedules, Addenda, Exhibits, and Attachments, as so identified and agreed, shall be hereinafter collectively referred to as the
“Agreement.” 
  

	1.	INTRODUCTION 

  
 This Agreement sets forth the terms and conditions under which Dell Products L.P. and Dell Computer Corporation’s (“DCC”) subsidiaries and affiliates (hereinafter collectively referred to as
“Dell”) shall purchase products and/or services from Provider (the “Products”). For the purpose of this Agreement, Products include any software and/or documentation accompanying the sale of the Product, or any necessary
deliverables provided in performance of the services. The terms and conditions of this Agreement shall apply to all purchase orders (Dell PO(s)”) issued by Dell for the purchase of Products. 
  

	2.	TERM 

  
 The initial term of this Agreement shall be three (3) years beginning on the Effective Date. This Agreement will automatically renew for additional successive one-year terms unless one party informs the other of its
intent to let the Agreement expire one hundred and eighty (180) days before the end of the then-current term. 
  

	3.	PAYMENT 

  
 3.1 Unless otherwise agreed in writing, all payments shall be stated (and payments made) in United States dollars and are exclusive of applicable sales, use or similar taxes for which Dell shall be obligated to pay
Provider. Dell will have no liability for any taxes based on Provider’s net assets or income or for which Dell has an appropriate resale or other exemption. All invoices for Products provided to Dell will be accumulated, upon receipt, for a
period from the 16th day of a month to the 15th day of the following month (the “Accumulation Period”). Dell will pay invoices received during the Accumulation Period net 50 days from the end of
such Accumulation Period (EOAP 50). No invoice can be dated prior to the date of Products reflected in such invoice is shipped to Dell. Provider agrees to invoice Dell within thirty (30) days after it has the right to invoice under the terms of this
Agreement. 
  
 3.2 Provider acknowledges and agrees that Dell has the right to
withhold any applicable taxes from any royalties or other payments due under this Agreement if required by any government authority. 
  
 3.3 Provider represents and warrants that the prices for Products shall be not be less favorable than prices applicable to sales by Provider to any other customer
purchasing like quantities of materially comparable products. If at any time during the term of this Agreement, Provider accords to any other such customer more favorable prices, Provider shall immediately offer to sell the Products to Dell at
equivalent prices accorded to such other customer. 
  

	4.	WARRANTY 

  
 Provider represents and warrants on an ongoing basis that: 
  
 (a) Dell will acquire good and marketable title to the Products, and that all Products will be free and clear of all liens, claims, encumbrances and other restrictions; 
  
 (b) If applicable, all Products will be new and unused and shall not contain used or repaired
parts unless requested by Dell in writing, in which case, such Products shall be clearly labeled as refurbished; 
  
 (c) All Products will: (i) if applicable, be free from defects in design, materials and workmanship, including but not limited to, cosmetic defects, and (ii) will conform
to Provider’s Product specifications and specifications provided by Dell; for thirty six (36) months from the date of delivery to Dell or, if applicable, performance of service. 
  
 (d) Services provided will be performed in good and workmanlike manner by a skilled and qualified staff in accordance with highest industry
standards; 
  
 (e) It has all the rights and licenses in the Products necessary to
allow Dell to use the Products without restriction or additional charge; 
  
 (f)
This Agreement (including without limitation the delivery of Products) does not violate any applicable law (including without limitation all applicable import or export regulations and all licensing or permitting requirements) or breach any other
Agreement to which Provider is a party or bound. 
  

	5.	INDEMNITY 

  
 5.1 Provider agrees to defend, indemnify, and hold harmless Dell and any of its subsidiaries or affiliates, and their respective directors, officers, employees, representatives, and agents (the
“Indemnitees”) from and against any and all claims, actions, demands, legal proceedings, liabilities, damages, losses, judgments, authorized settlements, costs or expenses, including without limitation 

  

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reasonable attorneys’ fees, (the “Damages”) arising out of or in connection with any alleged or actual: 
  
 (i) infringement by Provider and/or a Product(s) of a copyright, patent, trademark, trade
secret or other proprietary or intellectual property right of any third party; 
  
 (ii) claim that Provider and/or Product provided under this Agreement has caused bodily injury (including death) or has damaged real or tangible personal property; 
  
 (iii) violation by Provider of any governmental laws, rules, ordinances, or regulations; and/or, 
  
 (iv) claim by or on behalf of Provider’s subcontractors, suppliers, or employees for
salary, wages, benefits or other compensation. 
  
 5.2 Notwithstanding anything
else to the contrary in this Agreement and subject to section 5.3 below, Provider shall assume full responsibility for any and all damages related to its indemnification obligation under this section 5 with respect to third parties. 
  
 5.3 Provider will provide the above indemnity even if losses are due, or alleged to be due,
in part to any Indemnitee’s concurrent negligence or other fault, breach of contract or warranty, or strict liability without regard to fault; provided, however, that Provider’s contractual obligation of indemnification shall not extend to
the percentage of the third party claimant’s damages or injuries or the settlement amount attributable to the Indemnitee’s negligence or other fault, breach of contract or warranty, or to strict liability imposed upon Indemnitee as a
matter of law. 
  
 5.4 In the event of any such claims. Dell shall: (1) promptly
notify Provider, (2) at Provider’s expense, reasonably cooperate with Provider in the defense thereof, and (3) not settle any such claims without Provider’s consent which Provider agrees not to unreasonably withhold. Provider shall keep
Dell informed at all times as to the status of Provider’s efforts and consult with Dell (or Dell’s counsel) concerning Provider’s efforts; and, Provider shall not settle the claim without Dell’s prior written consent, which shall
not be unreasonably withheld. 
  
 5.5 In addition to Provider’s obligations
and liabilities above, if an infringement claim is made or appears likely to be made about a Product, Provider shall, at Dell’s option, either: procure for Dell the right to continue to use the Product; modify the Product so that it is no
longer infringing; or replace it with a non-infringing Product. If none of these alternatives is commercially reasonable, Dell shall return or destroy, at Provider’s option, any Products possessed by Dell for a full refund of the purchase price
for the Product. 
  

	6.	LIMITATION OF LIABILITY 

  
 EXCEPT FOR BREACH OF THE TERMS SET FORTH IN SECTION 8.3 (“CONFIDENTIALITY”), NEITHER DELL NOR PROVIDER WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES OF ANY TYPE, INCLUDING LOST PROFITS, OR LOST DATA, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES, EVEN IF A PARTY HAS BEEN ADVISED BY THE OTHER PARTY OF THE POSSIBILITY OF THE DAMAGE AND EVEN IF A PARTY
ASSERTS OR ESTABLISHES A FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY PROVIDED IN THIS AGREEMENT. 
  

	7.	TERMINATION 

  
 7.1 Unless expressly set forth in an applicable Addendum or Schedule, Dell may terminate for convenience this Agreement, any Addendum or portion of Addendum, any Schedule or portion of Schedule, Order or Services
performed under an Order at any time for any reason upon thirty (30) days advance written notice to Provider 
  
 7.2 Provider may terminate this Agreement in the event Dell defaults in the performance of any of its duties and obligations and the default is not cured within thirty (30) days after written notice is given to the
Dell. 
  
 7.3 Either party may immediately terminate this Agreement by giving
written notice to the other party if the other party is insolvent or has a petition brought by or against it under the insolvency laws of any jurisdiction; if the other party makes an assignment for the benefit of creditors; if a receiver, trustee
or similar agent is appointed with respect to any property or business of either party. 
  

	8.	GENERAL 

  
 8.1 Disputes: Before initiating a lawsuit against the other relating to a dispute or claim herein, Dell and Provider agree to first work in good faith to resolve between themselves such dispute or claim arising
out of or relating to this Agreement. To this end, either party may request that each party designate an officer or other management employee with authority to bind the party to meet to resolve the dispute or claim. If, after meeting, the parties
are still unable to resolve the dispute or claim, then the parties agree to submit the matter to mandatory mediation. During this resolution process, each party will honor the other’s reasonable requests for non-privileged and relevant
information. This paragraph will not apply if: (i) the expiration of 

  

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the statute of limitations for a cause of action is imminent; or (ii) injunctive or other equitable relief is necessary to mitigate damages. 
  
 8.2 Survival of Terms: Regardless of the circumstances of termination or expiration of
this Agreement or any Addendum or Schedule or portion thereof, the provisions of Sections 4 (“Warranty”), 5 (“Indemnity”), 6 (“Limitation of Liability”), and 8 (“General”) will survive the termination or
expiration and continue according to their terms. 
  
 8.3 Confidentiality:
Any confidential information that will be disclosed by either party related to this Agreement shall be disclosed pursuant to the terms and conditions of the Standard, Evergreen Non-disclosure Agreement (#02101605) between Dell and EXL Service, Inc.
Notwithstanding anything contrary in the terms of the applicable Non-disclosure Agreement, any trade secrets or other proprietary information of Dell, whether oral, visual or written, shall constitute confidential information of Dell even if not
marked as such. Further, Provider’s obligation to preserve the confidentiality of such trade secrets or proprietary information shall continue in perpetuity. The terms and conditions of this Agreement shall be deemed to be confidential
information. Provider will not use the name of Dell nor any Dell trademarks, trade names, service marks, or quote the opinion of any Dell employee in any advertising, presentations or otherwise without first obtaining the prior written consent of an
officer of Dell. 
  
 8.4 Insurance: Provider will obtain and at all times
during the term of this Agreement maintain at its own expense, with insurance companies acceptable to Dell, the minimum insurance coverages stated in Exhibit A to this Agreement. Furthermore, Provider shall, within ten (10) days of the Effective
Date of this Agreement, provide Dell with Certificates of Insurance evidencing compliance with this paragraph. 
  
 8.5 Compliance: (A) Dell is an Affirmative Action/Equal Opportunity Employer. Since Dell transacts business with the United States Government, the Equal Opportunity Clauses at 41 CFR sections 60-1.4(a),
60-250.5(a) and 60-741.5(a) are hereby incorporated and, if applicable, Provider shall comply with FAR 52.212-3, Offer or Representations and Certifications-Commercial Items, and FAR 52-219-8, Utilization of Small Business Concerns; and (B) if
subcontractors are engaged to provide any Products pursuant to this Agreement, Provider will use commercially reasonable efforts to engage businesses that are, (i) certified as minority or women owned by a third party certification agency acceptable
by Dell, or (ii) small business concerns that are fifty-one (51%) percent owned, controlled, operated and managed by women or members of a minority group including African Americans, Hispanic Americans, Native Americans, Asian Indian Americans,
Asian-Pacific Americans. 
  
 8.7 Records: Provider will maintain accurate
and legible records for a period of three (3) years and will grant to Dell reasonable access to and copies of, any information reasonably requested by Dell with respect to Provider’s performance under this Agreement, including without
limitation information regarding Provider’s efforts to comply with Section 8.5(b). 
  
 8.8 Remedies: Except as may be otherwise provided in this Agreement, the rights or remedies of the parties hereunder are not exclusive, and either party shall be entitled alternatively or cumulatively, subject to the other provisions
of this Agreement, to damages for breach, to an order requiring specific performance, or to any other remedy available at law or in equity. 
  
 8.9 Independent Contractors: The parties are independent contractors and neither party is an employee, agent, servant, representative, partner, or joint venturer
of the other or has any authority to assume or create any obligation or liability of any kind on behalf of the other. 
  
 8.10 Amendments: Waivers: No waiver of any term or condition is valid unless in writing and signed by authorized representatives of both parties, and will be
limited to the specific situation for which it is given. No amendment or modification to this Agreement shall be valid unless set forth in writing and signed by authorized representatives of both parties. 
  
 8.11 GOVERNING LAW: THIS AGREEMENT WILL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE
WITH THE LAWS OF THE STATE OF TEXAS, EXCLUSIVE OF ANY PROVISIONS OF THE UNITED NATIONS CONVENTION ON THE INTERNATIONAL SALE OF GOODS AND WITHOUT REGARD TO PRINCIPLES OF CONFLICTS OF LAW. PROVIDER HEREBY IRREVOCABLY SUBMITS TO THE EXCLUSIVE
JURISDICTION OF THE FEDERAL AND STATE COURTS OF THE STATE OF TEXAS, U.S.A. AND HEREBY AGREES THAT ANY SUCH COURT SHALL BE 

  

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A PROPER FORUM FOR THE DETERMINATION OF ANY DISPUTE ARISING HEREUNDER. 
  
 8.12 Notices: Any notice required or permitted by this Agreement shall be in writing in English and delivered by certified or
registered mail, return receipt requested, postage prepaid and addressed as follows or to such other addresses as may be designated by notice from one party to the other, all such notices being effective on the date received or, if mailed as set
forth above, three (3) days after the date of mailing: 
  
 If to
Dell: 
  
 Dell Products, L.P. 
 One Dell Way 
 Round Rock, Texas 78682

 Attn: VP, General Procurement 
 cc: General Counsel 
  
 If to Provider: 
  
 8.13 Severance: Whenever possible, each provision of this Agreement will be
interpreted in such a manner as to be effective and valid under applicable law, but if any provision of this Agreement is found to violate a law, it will be severed from the rest of the Agreement and ignored and a new provision deemed added to this
Agreement to accomplish to the extent possible, the intent of the parties as evidenced by the provision so severed. The headings used in this Agreement have no legal effect. 
  
 8.14 Non-Exclusive: Nothing in this Agreement shall require Dell to purchase from Provider any or all of its requirements for
products or services that are the same or similar to the Products provided hereunder. Furthermore, Provider agrees to cooperate and work with Dell and any other providers that Dell may engage in connection with the provision of the Products.

  
 8.15 Assignment: This Agreement may not be assigned by Provider in
whole or in part, even by operation of law, in a merger or stock or asset sale, without the express written permission of Dell. Such consent shall not be unreasonably withheld. Any attempt to do so will be null and void. 
  
 8.16 Offset Obligations: Orders issued by Dell pursuant to this Agreement are placed
with the expectation of potential acquisition of credit for current and/or anticipated future offset obligations of Dell or Dell Computer Corporation, or their designated assignees to various governments around the world. Supplier agrees to
reasonably assist Dell or Dell Computer Corporation, or their designated assignees in their efforts to secure offset credit from these governments in an amount equal to the value of the applicable in-country content of the orders placed under this
Agreement. 
  
 8.17 Entire Agreement: This Agreement any related Addenda,
Exhibits, Attachments, and Schedules, as so designated, set forth the entire agreement and understanding of the parties relating to the subject matter contained herein, and merges all prior discussions and agreements, both oral and written, between
the parties. Each party agrees that use of pre-printed forms, including, but not limited to email, purchase orders, acknowledgements or invoices, is for convenience only and all pre-printed terms and conditions stated thereon, except as specifically
set forth in this Agreement, are void and of no effect. Unless expressly amended in an Addendum, Exhibit, Attachment or Schedule, as so designated, in the event of conflict between this Master Agreement and any Addendum, Exhibit, Attachment or
Schedule, the terms of this Master Agreement shall prevail. 
  
 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by their duly authorized representatives as of the day and year first written herein. 
  

									
	DELL PRODUCTS L.P.	 	 	 	ExlService Holdings, Inc.:
					
	 By:
	 	 /s/ Dagoberto Quintana

	 	 	 	 By:
	 	 /s/ Rohit Kapoor

	 Printed Name:
	 	 Dagoberto Quintana

	 	 	 	 Printed Name:
	 	 Rohit Kapoor

	 Title:
	 	 VP Consumer Solutions Center

	 	 	 	 Title:
	 	 CFO & President

	 Date:
	 	 November 1, 2002

	 	 	 	 Date:
	 	

  

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