Document:

<PAGE>

                                                                   EXHIBIT 10.18

March 27, 2000

Barry Wright
1660 Orvieto Court
Pleasanton, CA 94566

Dear Barry,

We are very excited to offer to you the position of President of Personify, Inc.
reporting directly to the CEO and responsible for managing Sales, Marketing,
Business Development and International functions of the company.

This letter outlines the proposed terms of employment with Personify. Your total
target cash compensation will be $800,000 with no cap. Your base monthly salary
will be 16,666.67, which is $200,000 annually. You will be paid twice monthly
and will have a yearly performance review. Your start date will be April 24,
2000.

In addition to your base salary, you will be rewarded for performance with
additional bonuses: At $22 million of bookings signed in FY '00, you will
be rewarded with $200,000. At $44 million of bookings signed in FY '00 you will
receive an additional $200,000. At $66 million of bookings signed in FY '00 you
will receive an additional $200,000. For every additional $5.5 million of
bookings signed in FY '00, you will receive an additional $50,000

We will recommend that you will be granted an option to purchase 250,000 shares
of stock. This grant is subject to approval by the board of directors. Starting
April 24, 2000 your options would vest monthly over four years and would be
governed by the terms set forth in Personify's standard form of stock-option
agreement. As an additional bonus, we will grant you 10,000 options which shall
vest 100% upon the first anniversary of your employment. This arrangement is
unconventional, but is in recognition of how we view your potential
contributions to our business. The purchase price for each of the shares covered
by the option will be the closing price of Personify's common stock on the date
that the board approves the grant.

In the event of Change of Control of the Company, the lesser of 24 months of
unvested stock options or any remaining unvested stock options will immediately
vest. Change of Control shall be defined as (a) a merger or consolidation in
which the Company is not the surviving corporation and the stockholders of the
Company own less than 50% of the outstanding voting stock of the surviving
corporation, or (b) the sale or transfer of substantially all of the assets of
the Company to an unaffiliated, bona fide third party corporation in which the
stockholders of the Company own less than 50% of the outstanding voting stock of
the surviving corporation. Change of Control will not include any transactions
effected solely for financial engineering purposes, such as leveraged
recapitalizations, leveraged buyouts, and the like or for the purpose of
changing the domicile of the Company.

Personify will provide to you the health, holiday, vacation, and other benefits
that it affords all its key officers.

This is a binding employment agreement for the term of one year, starting April
24, 2000. If Personify terminates your employment for any reason other than
cause, the company shall owe you $200,000 and any additional cash bonuses
accrued to you. Should you choose to terminate your employment prior to April
23, 2001, you would lose rights to any future cash, stock, unvested options, or
bonus related income from the company.

As a Personify employee, you will be required to sign and comply with the
attached Proprietary Information Agreement, which prohibits unauthorized use or
disclosure of Personify proprietary information.

This letter, together with your Proprietary Information and Inventions
Agreement, forms the complete and exclusive statement of your employment
agreement with Personify. The employment terms in this letter supersede any
other agreements or promises made to you by anyone, whether oral or written. As
required by law, this offer is subject to satisfactory proof of your right to
work in the United States.

Barry, we look forward to your joining Personify soon, and we look forward to a
mutually rewarding relationship. Please sign below and return to us.

Sincerely,

/s/ Love Goel
Love Goel
Chief Executive Officer

I accept your offer of employment pursuant to the terms and conditions set forth
in this letter.

Name /s/ Barry Wright                      Date April 15th, 2000
     -------------------------------            ----------------
               Barry Wright<PAGE>
                                                                     EXHIBIT 4.1

      Number                                                           Shares
  -------------                                                     ------------
  PCSP

                                     [logo]

                                 pcsupport.com

               INCORPORATED UNDER THE LAWS OF THE STATE OF NEVADA

                                                               CUSIP 69325X 10 0
                                             SEE REVERSE FOR CERTAIN DEFINITIONS
     THIS CERTIFIES THAT:
     is the record holder of

FULLY PAID AND NONASSESSABLE SHARES OF COMMON STOCK, $0.001 PAR VALUE PER SHARE,
OF
                              PCSupport.com, Inc.
     transferable only on the books of the Corporation by the holder
     thereof in person or by duly authorized Attorney upon surrender of
     this certificate properly endorsed.  This certificate is not valid
     until countersigned by the Transfer Agent and Registrar.

          WITNESS the facsimile seal of the Corporation and the facsimile
     signatures of its duly authorized officers.

     Dated:
                                               COUNTERSIGNED AND REGISTERED:
                                              U.S. STOCK TRANSFER CORPORATION
                                                TRANSFER AGENT AND REGISTRAR
                                              BY:
                                                       AUTHORIZED SIGNATURE

     SECRETARY          [CORPORATE SEAL]           PRESIDENT
<PAGE>

                             [Back of Certificate]

                              PCsupport.com, Inc.

     THE CORPORATION WILL FURNISH WITHOUT CHARGE TO EACH STOCKHOLDER WHO SO
REQUESTS THE POWERS, DESIGNATIONS, PREFERENCES AND RELATIVE PARTICIPATING,
OPTIONAL OR OTHER SPECIAL RIGHTS OF EACH CLASS OF STOCK OR SERIES THEREOF AND
THE QUALIFICATIONS, LIMITATIONS OR RESTRICTIONS OF SUCH PREFERENCES AND/OR
RIGHTS.  SUCH REQUESTS MUST BE MADE TO THE CORPORATION'S SECRETARY AT THE
PRINCIPAL EXECUTIVE OFFICE OF THE CORPORATION.

     Keep this Certificate in a safe place.  If it is lost, stolen or destroyed,
the Corporation will require a bond of indemnity as a condition to the issuance
of a replacement certificate.

     The following abbreviations, when used in the inscription on the face of
this certificate, shall be construed as though they were written out in full
according to applicable laws or regulations:

<TABLE>
<CAPTION>
     <S>                                                                <C>
     TEN COM - as tenants in common                                     UNIF GIFT MIN ACT - _________Custodian __________
     TEN ENT - as tenants by the entireties                                                 (Cust)             (Minor)
     JT TEN  - as joint tenants with right of                                            under Uniform Gifts to Minors
               survivorship and not as                                                   Act____________________________________
               tenants in common                                                                   (State)
                                                                        UNIF TRF MIN ACT - _________Custodian (until age __________)
                                                                                         ______________under Uniform Transfers to
                                                                                         (Minor)
                                                                                         Minors Act_____________________________
                                                                                                             (State)
</TABLE>

    Additional abbreviations may also be used though not in the above list.

For Value Received, ___________________________________________ hereby sell,
assign and transfer unto
PLEASE INSERT SOCIAL SECURITY OR OTHER
IDENTIFYING NUMBER OF ASSIGNEE
______________________________________________

________________________________________________________________________________
 (PLEASE PRINT OR TYPEWRITE NAME AND ADDRESS, INCLUDING ZIP CODE OF ASSIGNEE(S)

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________
Shares represented by the within Certificate, and do hereby irrevocably
constitute and appoint__________________________________________________Attorney
to transfer the said Shares on the books of the within named Corporation with
full power of substitution in the premises.

Date: __________________           ___________________________________________
                                   NOTICE: THE SIGNATURE TO THIS ASSIGNMENT
In the presence of                 MUST CORRESPOND WITH THE NAME AS WRITTEN
_______________________________    UPON THE FACE OF THE CERTIFICATE IN EVERY
_______________________________    PARTICULAR, WITHOUT ALTERATION OR
                                   ENLARGEMENT, OR ANY CHANGE WHATEVER.

Signature(s) Guaranteed

By:__________________________________________________________
THE SIGNATURES MUST BE GUARANTEED BY AN ELIGIBLE GUARANTOR INSTITUTION (BANKS,
STOCKBROKERS, SAVINGS AND LOAN ASSOCIATIONS AND CREDIT UNIONS WITH MEMBERSHIP IN
AN APPROVED SIGNATURE GUARANTEE MEDALLION PROGRAM) PURSUANT TO S.E.C. RULE 17Ad-
15.

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00010-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00010-of-00352.parquet"}]]