Document:

<PAGE>   1

                                  EXHIBIT 10.14

                                 AMENDMENT NO. 1
                                     TO THE
                  MEDIRISK, INC. 1998 LONG-TERM INCENTIVE PLAN

     THIS AMENDMENT NO. 1 TO THE MEDIRISK, INC. 1998 LONG-TERM INCENTIVE PLAN is
made and executed this 26th day of January, 1999, to be effective as of the date
of approval hereof by the stockholders of Medirisk, Inc. (the "Corporation") at
the 1999 Annual Meeting of Stockholders.

     WHEREAS, the Board of Directors the Corporation deems it to be in the best
interests of the Corporation and its stockholders to effect certain amendments
to the Medirisk, Inc. 1998 Long-Term Incentive Plan (the "Plan") pursuant to
Section 15.1 of the Plan, and to submit such amendment to the stockholders of
the Corporation for approval;

     NOW, THEREFORE, in accordance with Section 15.1 of the Plan, subject to
approval of the Corporation's stockholders at the 1999 Annual Meeting of
Stockholders, the Plan is hereby amended as follows:

     1. NUMBER OF AUTHORIZED SHARES. Section 5.1 of the Plan is hereby deleted
and replaced with a new Section 5.1 which shall read in its entirety as follows:

          5.1. NUMBER OF SHARES. Subject to adjustment as provided in
     Article XIV, the aggregate number of shares of Stock reserved and available
     for Awards or which may be used to provide a basis of measurement for or to
     determine the value of an Award (such as with a Stock Appreciation Right or
     Performance Unit Award) shall be 850,000, of which not more than twenty
     (20%) percent may be granted as Awards of Restricted Stock or unrestricted
     Stock Awards.

     2. EFFECT OF AMENDMENT. As modified hereby, the provisions of the Plan, as
heretofore amended, shall remain in full force and effect.

     IN WITNESS WHEREOF, the Corporation has caused this Amendment to be duly
executed as of the date first above written.

                                        MEDIRISK, INC.

                                        By: /s/ Barry W. Burt
                                            ---------------------------
                                            BARRY W. BURT
                                            Secretary

                                      S 15<PAGE>   1

                                                                   Exhibit 10.2

Employment Agreement Dated as of March 6, 2000 between John H. Sykes and Sykes
Enterprises, Incorporated.

                         EXECUTIVE EMPLOYMENT AGREEMENT

         THIS AGREEMENT is made as of the 6th day of March, 2000, by and
between SYKES ENTERPRISES, INCORPORATED, a Florida corporation (the "Company"),
and JOHN H. SYKES (the "Executive").

                              W I T N E S S E T H:

WHEREAS, the Company desires to assure itself of the Executive's continued
employment in an executive capacity;

WHEREAS, the Company recognizes that circumstances may arise in which a change
in control of the Company occurs, through acquisition or otherwise, thereby
causing uncertainty about the Executive's future employment with the Company
without regard to the Executive's competence or past contributions, which
uncertainty may result in the loss of valuable services of the Executive to the
detriment of the Company and its shareholders, and the Company and the
Executive wish to provide reasonable security to the Executive against changes
in the Executive's relationship with the Company in the event of any such
change in control;

WHEREAS, the Company and the Executive are desirous that any proposal for a
change in control or acquisition of the Company will be considered by the
Executive objectively and with reference only to the best interests of the
Company and its shareholders;

WHEREAS, the Executive will be in a better position to consider the Company's
best interests if the Executive is afforded reasonable security, as provided in
this Agreement, against altered conditions of employment which could result
from any such change in control or acquisition;

WHEREAS, the Executive desires to be employed by the Company on the terms and
conditions hereinafter set forth.

NOW, THEREFORE, in consideration of the mutual covenants and agreements of the
parties contained herein, and other good and valuable consideration, the
receipt and sufficiency of which is hereby acknowledged, the parties hereto
covenant and agree as follows:

1.       EMPLOYMENT AND DUTIES. Subject to the terms and conditions of this
Agreement, the Company agrees to employ the Executive, and the Executive hereby
agrees to serve the Company in two separate capacities: 1) as Chairman of the
Board ("Chairman") and 2) as Chief Executive Officer ("CEO"). As Chairman, the
Executive shall render to the Company such management and policy-making
services of the type customarily performed by persons serving in similar
capacities with other employers that are similar to the Company, together with
such other duties with which he is charged by the Company's By-laws. As CEO,
the Executive shall report directly to the Company's Board of Directors and
shall render to the Company such management and policy-making services of the
type customarily performed by persons serving in similar capacities with other
employers that are similar to the Company, together with such other duties with
which he is charged by the Company's By-laws and subject to the overall
direction And control of the Company's Board of Directors. The Executive
accepts such employment and agrees to devote his best efforts and substantially
all of his business time, skill, labor and attention to the performance of such
duties. In addition, the Executive agrees to serve without additional
compensation if elected or appointed to any office or position, including as a
director, of the Company or any subsidiary or affiliate of the Company;
provided, however, that the Executive shall be entitled to receive such
benefits and additional compensation, if any, that is paid to executive
officers of the Company in connection with such service.

2.       TERM. Subject to the terms and conditions of this Agreement, including
but not limited to the provisions for termination set forth in Section 5
hereof, the employment of the Executive under this Agreement shall commence on
the date hereof and shall continue through and including the close of business
on the fifth anniversary of the date hereof (the "Initial Term"); provided,
however, that this Agreement shall renew automatically on the anniversary of
such termination date for successive two-year terms unless terminated as set
forth in Section 5 hereof (such term, including any such two-year extension
thereof, shall herein be defined as the "Term").

<PAGE>   2

3.       COMPENSATION.

         (a)      Annual Base Salary and Bonus. As compensation for his
                  services under this Agreement, the Executive shall receive,
                  and the Company shall pay, an annual base salary of such
                  amount as shall be determined by the Company's Board of
                  Directors not less than Five Hundred Fifty Thousand Dollars
                  ($550,000) for the first year of the Term, and thereafter
                  during the Term at such annual base salary as shall be
                  determined by the Company's Board of Directors; provided,
                  however, the annual base salary shall be increased by at
                  least thirty percent (30%) at the expiration of the Initial
                  Term and shall be increased by at least fifteen percent (15%)
                  at the expiration of each two-year automatic renewal term.
                  Such annual base salary shall be payable in equal
                  installments in accordance with the policy then prevailing
                  for the Company's executives. In addition to such annual base
                  salary, the Executive shall be entitled, during the Term, to
                  a performance bonus as determined by the Compensation
                  Committee of the Board of Directors (or other committee
                  performing similar functions), and to participate in and
                  receive payments from all other bonus and other incentive
                  compensation plans as may be adopted by the Company as are
                  made available to other executive officers of the Company.

         (b)      Payments. All amounts paid pursuant to this Agreement shall
                  be subject to withholding or deduction by reason of the
                  Federal Insurance Contribution Act, Federal income tax, state
                  and local income tax, if any, and comparable laws and
                  regulations.

         (c)      Other Benefits. The Executive shall be reimbursed by the
                  Company for all reasonable and customary travel and other
                  business expenses incurred by him in the performance of his
                  duties hereunder in accordance with the Company's standard
                  policy regarding expense verification practices. The
                  Executive shall be entitled to the fringe benefits described
                  in Exhibit A hereto, that number of weeks paid vacation per
                  year that is available to other executive officers of the
                  Company, and shall be eligible to participate in such
                  pension, life insurance, health insurance, disability
                  insurance and other employee benefits plans, if any, which
                  the Company may from time to time make available to its
                  executive officers generally.

4.       COVENANT NOT TO COMPETE.

         (a)      The Executive covenants and agrees that during his employment
by the Company (whether during the Term hereof or otherwise), and thereafter
for a period of two (2) years following the termination of the Executive's
employment with the Company, he will not:

                  (i)      directly or indirectly engage in, continue in or
                           carry on the business of the Company, or any
                           business substantially similar thereto, including
                           owning or controlling any financial interest in, any
                           corporation, partnership, firm or other form of
                           business organization which competes with or is
                           engaged in or carries on any aspect of such business
                           or any business substantially similar thereto;

                  (ii)     consult with, advise or assist in any way, whether
                           or not for consideration, any corporation,
                           partnership, firm or other business organization
                           which is now, becomes or may become a competitor of
                           the Company in any aspect of the Company's business
                           during the Executive's employment with the Company,
                           including, but not limited to: advertising or
                           otherwise endorsing the products of any such
                           competitor; soliciting customers or otherwise
                           serving as an intermediary for any such competitor;
                           or loaning money or rendering any other form of
                           financial assistance to or engaging in any form of
                           business transaction whether or not on an arms'
                           length basis with any such competitor; or

                  (iii)    engage in any practice the purpose of which is to
                           evade the provisions of this Agreement or to commit
                           any act which is detrimental to the successful
                           continuation of, or which adversely affects, the
                           business or the Company;

provided, however, that the foregoing shall not preclude the Executive's
ownership of not more than 5 % of the equity securities of a corporation which
has such securities registered under Section 12 of the Securities Exchange Act
of 1934, as amended (the "Exchange Act").

<PAGE>   3

         (b)      The Executive agrees that the geographic scope of this
                  covenant not to compete shall extend to (i) the entire United
                  States, which is the geographic area in which the Company has
                  operated its business at some time during the two years
                  preceding the date of this Agreement; or (ii) such broader
                  geographic area where the Company conducts business at any
                  time during the Term of this Agreement.

         (c)      In the event of any breach of this covenant not to compete,
                  the Executive recognizes that the remedies at law will be
                  inadequate and that in addition to any relief at law which
                  may be available to the Company for such violation or breach
                  and regardless of any other provision contained in this
                  Agreement, the Company shall be entitled to equitable
                  remedies (including an injunction) and such other relief as a
                  court may grant after considering the intent of this Section
                  4.

         (d)      In the event a court of competent jurisdiction determines
                  that the provisions of this covenant not to compete are
                  excessively broad as to duration, geographic scope,
                  prohibited activities or otherwise, the parties agree that
                  this covenant shall be reduced or curtailed to the extent
                  necessary to render it enforceable.

5.       TERMINATION.

         (a)      Death. The Executive's employment hereunder shall terminate
                  upon his death.

         (b)      Disability. If, during the Term, the Executive becomes
                  physically or mentally disabled in accordance with the terms
                  and conditions of any disability insurance policy covering
                  the Executive or, if due to such physical or mental
                  disability, the Executive becomes unable for a period of more
                  than twelve (12) consecutive months to perform his duties
                  hereunder on substantially a full-time basis as determined by
                  the Company in its sole reasonable discretion, the Company
                  may, at its option, terminate the Executive's employment
                  hereunder upon not less than thirty (30) days' written notice
                  of termination.

         (c)      Cause. The Company may terminate the Executive's employment
                  hereunder for Cause effective immediately upon written notice
                  of termination. For purposes of this Agreement, the Company
                  shall have "Cause" to terminate the Executive's employment
                  hereunder: (i) if the Executive engages in conduct which has
                  caused, or is reasonably likely to cause, demonstrable and
                  serious injury to the Company; (ii) if the Executive is
                  convicted of a felony, as evidenced by a binding and final
                  judgment, order or decree of a court of competent
                  jurisdiction, which substantially impairs the Executive's
                  ability to perform his duties hereunder; or (iii) for the
                  Executive's material violation of this Agreement, including
                  without limitation, Section 4 hereof.

         (d)      Voluntary Termination by Executive. The Executive may
                  terminate his employment hereunder upon (i) a Change of
                  Control of the Company (as defined in Appendix A), (ii) a
                  good faith determination by the Executive that there has been
                  a breach of the Agreement by the Company (iii) a material
                  adverse change in the Executive's working conditions or
                  status, (iv) a significant relocation of the Executive's
                  principal office, (v) a significant increase in travel
                  requirements, or (vi) an impairment of the Executive's health
                  to an extent that makes the continued performance of his
                  duties hereunder hazardous to his physical or mental health
                  or his life (any one of the preceding constituting "Good
                  Reason"), by delivering written notice of termination to the
                  Company indicating in reasonable detail the facts and
                  circumstances alleged to provide a basis for such termination
                  and shall cease performing the Executive's duties hereunder
                  on the date which is ten (10) days after delivery of the
                  notice, which date shall also be the date of termination of
                  the Executive's employment.

         (e)      Severance Payment. In the event of a termination of the
                  Executive's employment other than by the Company for Cause or
                  by the Executive in a manner which does not satisfy Section
                  5(d) the Company shall pay the Executive (subject to the
                  provisions of Section 6 of this Agreement) a one-time,
                  lump-sum severance payment equal to the product of three (3)
                  times the sum of (i) the Executive's annual base salary in
                  effect at the time of such termination and (ii) the
                  Executive's average annual bonus and other compensation for
                  the three (3) full calendar years immediately preceding such
                  termination ("Severance Payment"). The Severance Payment
                  shall be paid to the Executive in cash equivalent not later
                  than ten (10) business days after the date of termination of
                  the Executive's employment, subject to the provisions of
                  Section 6 of this Agreement.

<PAGE>   4

         (f)      Benefits. The following shall apply upon termination of the
                  Executive's employment for any reason:

                  (i)      Notwithstanding anything to the contrary herein
                           contained, the Executive shall receive all
                           compensation and other benefits to which he was
                           entitled under this Agreement or otherwise as an
                           employee of the Company through the termination
                           date, including payments of base salary accrued
                           hereunder through the calendar month in which such
                           termination occurs.

                  (ii)     The Company shall maintain in full force and effect,
                           for the continued benefit of the Executive during
                           his lifetime and if Executive is married at his time
                           of death, for his then spouse during her lifetime,
                           all employee benefit plans and programs in which the
                           Executive was entitled to participate immediately
                           prior to the date of termination of the Executive's
                           employment provided that the Executive's (or his
                           spouse) continued participation is possible under
                           the general terms and provisions of such plans and
                           programs. In the event that the Executive's (or his
                           spouse) participation in any such plan or program is
                           barred as a result of a disability, the Executive
                           shall be entitled to receive an amount equal to the
                           annual contributions, payments, credits or
                           allocations which would have been made by the
                           Company to him, to his account or on his behalf
                           under such plans and programs from which his
                           continued participation is barred.

                  (iii)    At the Executive's option, the Company shall either
                           make available an office to the Executive, or
                           reimburse the Executive for any fees and lease
                           payments incurred in connection with occupying an
                           off-site office. Also, the Company shall reimburse
                           the Executive for any and all wages paid to a
                           secretary hired to assist the Executive and for
                           one-third (1/3rd) of the costs of maintaining any
                           health care, dental, life insurance or disability
                           benefit plans for such a secretary. The benefits
                           under this Section 5(f)(iii) shall continue so long
                           as the Executive elects to receive the same for his
                           benefit.

6.       TAX PROVISIONS.

         (a)      No Excess Parachute Payment. It is the intention of the
                  Company and the Executive that no portion of the Severance
                  Payment or any other payment or benefit under this Agreement,
                  or payments to or for the benefit of the Executive under any
                  other agreement or plan (collectively, the "Severance
                  Benefits") be deemed to be an excess parachute payment as
                  defined in Section 280G of the Internal Revenue Code of 1986,
                  as amended (the "Code") or any successor provision thereto.
                  Notwithstanding any other provision of this Agreement, if any
                  portion of the Severance Benefits would constitute a
                  parachute payment within the meaning of Section 280G of the
                  Code, such Severance Benefits shall be reduced to an amount
                  equal to One Dollar ($1.00) less than the maximum amount
                  which the Executive may receive without becoming subject to
                  the tax imposed by Section 4999 of the Code (or any successor
                  provision) or which the Company may pay without loss of
                  deduction under Section 280G(a) of the Code (or any successor
                  provision).

         (b)      Opinion. For purposes of this Section, within sixty (60) days
                  after delivery of a written notice of termination by the
                  Executive or by the Company pursuant to this Agreement or
                  written notice by the Company to the Executive of its belief
                  that there is a payment or benefit due the Executive which
                  will result in an excess parachute payment as defined in
                  Section 280G of the Code or any successor provision thereto,
                  the Executive and the Company shall obtain, at the Company's
                  expense, the opinion (which need not be unqualified) of
                  nationally recognized tax counsel ("Tax Counsel") selected by
                  the Company's independent auditors and acceptable to the
                  Executive in the Executive's sole discretion, which sets
                  forth (A) the "base amount" within the meaning of Section
                  280G; (B) the aggregate present value of the payments in the
                  nature of compensation to the Executive as prescribed in
                  Section 280G(b)(2)(A)(ii); and (C) the amount and present
                  value of any "excess parachute payment" within the meaning of
                  Section 280G(b)(1). If such an opinion of Tax Counsel is
                  sought, no portion of the Severance Payment shall be paid to
                  the Executive by the Company until ten (10) days after the
                  opinion is obtained.

         In the event that such opinion determines that there would be an
excess parachute payment, the Severance

<PAGE>   5

Benefits shall be reduced or eliminated as specified by the Executive in a
written notice delivered to the Company within thirty (30) days of his receipt
of such opinion or, if the Executive fails to so notify the Company then as the
Company shall reasonably determine, so that under the bases of calculation set
forth in such opinion there will be no excess parachute payment. For purposes
of such opinion, the value of any non-cash benefits or any deferred payment or
benefit shall be determined by the Company's independent auditors in accordance
with the principles of Sections 280G, which determination shall be evidenced in
a certificate of such auditors addressed to the Company and the Executive. Such
opinion shall be dated as of the date of termination of the Executive's
employment and addressed to the Company and the Executive and shall be binding
upon the Company and the Executive.

         The provisions of this Section 6(b), including the calculations,
notices and opinions provided for herein shall be based upon the conclusive
presumption that the compensation earned by the Executive pursuant to the
Company's compensation programs prior to a change of control is reasonable,
provided, however, that in the event such Tax Counsel so requests in connection
with the opinion required by this Section 6(b), the Company shall obtain at its
expense, and Tax Counsel may rely on in providing the opinion, the advice of a
firm of recognized executive compensation consultants as to the reasonableness
of any item of compensation to be received by the Executive.

         (c)      Ruling. The Executive shall have the right to request that
                  the Company obtain a ruling from the Internal Revenue Service
                  ("IRS") as to whether any or all payments or benefits
                  determined by such Tax Counsel are, in the view of the IRS,
                  "parachute payments" under Section 280G. If a ruling is
                  sought pursuant to the Executive's request, no Severance
                  Benefits payable under this Agreement in excess of the
                  Section 280G limitation shall be made to the Executive until
                  after fifteen (15) days from the date of such ruling;
                  however, Severance Benefits shall continue to be paid during
                  the time up to the amount of that limitation. For purposes of
                  this Section 6, the Executive and the Company shall agree to
                  be bound by the IRS's ruling as to whether payments
                  constitute "parachute payments" under Section 280G. If the
                  IRS declines, for any reason, to provide the ruling
                  requested, the Tax Counsel's opinion shall control and the
                  period during which the Severance Benefits may be deferred
                  shall be extended to a date fifteen (15) days from the date
                  of the IRS's notice indicating that no ruling would be
                  forthcoming.

         (d)      Effect of Change in Law. In the event that the provisions of
                  Sections 280G and 4999 of the Code (or any successor
                  provisions) are repealed, this Section 6 shall cease to be
                  effective on the effective date of such repeal. The parties
                  to this Agreement recognize that final regulations
                  promulgated under Section 280G of the Code may affect the
                  amounts that may be paid under this Agreement and agree that,
                  upon issuance of such final regulations, this Agreement may
                  be modified as the parties hereto may in good faith deem
                  necessary in light of the provisions of such regulations to
                  achieve the purposes of this Agreement, and that consent to
                  such modification shall not be unreasonably withheld.

7.       ADDITIONAL PAYMENT.

         (a)      If, notwithstanding the provisions of Section 6 of this
                  Agreement, it is ultimately determined by a court or pursuant
                  to a final determination by the IRS that any portion of the
                  Severance Benefits is subject to the tax (the "Excise Tax")
                  imposed by Section 4999 of the Code (or any successor
                  provision), then the Company shall pay to the Executive an
                  additional amount (the "Gross-Up Payment") such that the net
                  amount retained by the Executive, after deduction of (i) any
                  Excise Tax; (ii) any federal, state or local income tax,
                  interest charges or penalties arising in respect of the
                  imposition of such Excise Tax; and (iii) any federal, state
                  or local income tax or Excise Tax imposed upon the payment
                  provided for by this Section 7, shall be equal to the
                  Severance Benefits. For purposes of determining the amount of
                  the Gross-Up Payment, the Executive shall be deemed to pay
                  federal income taxes at the highest marginal rate of federal
                  income taxation in the calendar year in which the Gross-Up
                  Payment is to be made and state and local income taxes at the
                  highest marginal rates of taxation in the state and locality
                  of the Executive's domicile for income tax purposes on the
                  date the Gross-Up Payment is made, net of the maximum
                  reduction in federal income taxes that could be obtained from
                  deduction of such state and local taxes.

         (b)      If legislation is enacted that would require the Company's
                  stockholders to approve this Agreement, prior to a Change in
                  Control, due solely to the provision contained in subsection
                  (a) of this Section 7, then (i) from and after such time as
                  stockholder approval would be required, until stockholder
                  approval is obtained

<PAGE>   6

                  as required by such legislation, subsection (a) shall be of
                  no force and effect; (ii) if the Company seeks stockholder
                  approval of any other agreement providing similar benefits to
                  any other executive of the Company, the Company shall seek
                  stockholder approval of this Agreement at the same
                  stockholders meeting or meetings at which the stockholders
                  consider any such other agreement; and (iii) the Company and
                  the Executive shall use their best efforts to consider and
                  agree in writing upon an amendment to this Section 7 such
                  that, as amended, such Section would provide the Executive
                  with the benefits intended to be afforded to the Executive by
                  subsection (a) without requiring stockholder approval.

8.       SUCCESSORS.

         (a)      If the Company sells, assigns or transfers all or
                  substantially all of its business and assets to any Person or
                  if the Company merges into or consolidates or otherwise
                  combines (where the Company does not survive such
                  combination) with any Person (any such event, a "Sale of
                  Business"), then the Company shall assign all of its right,
                  title and interest in this Agreement as of the date of such
                  event to such Person, and the Company shall cause such
                  Person, by written agreement in form and substance reasonably
                  satisfactory to the Executive, to expressly assume and agree
                  to perform from and after the date of such assignment all of
                  the terms, conditions and provisions imposed by this
                  Agreement upon the Company. Failure of the Company to obtain
                  such agreement prior to the effective date of such Sale of
                  Business shall be a breach of this Agreement. In case of such
                  assignment by the Company and of assumption and agreement by
                  such Person, as used in this Agreement, "Company" shall
                  thereafter mean such Person which executes and delivers the
                  agreement provided for in this Section 8 or which otherwise
                  becomes bound by all the terms and provisions of this
                  Agreement by operation of law, and this Agreement shall inure
                  to the benefit of, and be enforceable by, such Person. The
                  Executive shall, in the Executive's discretion, be entitled
                  to proceed against any or all of such Persons, any Person
                  which theretofore was such a successor to the Company (as
                  defined in the first paragraph of this Agreement) and the
                  Company (as so defined) in any action to enforce any rights
                  of the Executive hereunder. Except as provided in this
                  Subsection, this Agreement shall not be assignable by the
                  Company. This Agreement shall not be terminated by the
                  voluntary or involuntary dissolution of the Company.

         (b)      This Agreement and all rights of the Executive shall inure to
                  the benefit of and be enforceable by the Executive's personal
                  or legal representatives, executors, administrators, heirs
                  and beneficiaries. All amounts payable to the Executive under
                  Sections 3, 5, and 7 of this Agreement if the Executive had
                  lived shall be paid, in the event of the Executive's death,
                  to the Executive's estate, heirs and representatives;
                  provided, however, that the foregoing shall not be construed
                  to modify any terms of any benefit plan of the Company, as
                  such terms are in effect on the date of the Executive's
                  death, that expressly govern benefits under such plan in the
                  event of the Executive's death.

9.       SEVERABILITY. The provisions of this Agreement shall be regarded as
         divisible, and if any of said provisions or any part hereof are
         declared invalid or unenforceable by a court of competent
         jurisdiction, then the validity and enforceability of the remainder of
         such provisions or parts hereof and the applicability thereof shall
         not be affected thereby.

10.      AMENDMENT. This Agreement may not be amended or modified at any time
         except by written instrument executed by the Company and the
         Executive.

11.      WITHHOLDING. The Company shall be entitled to withhold from amounts to
         be paid to the Executive hereunder any federal, state or local
         withholding or other taxes or charges which it is from time to time
         required to withhold; provided, that the amount so withheld shall not
         exceed the minimum amount required to be withheld by law (unless the
         Executive has otherwise indicated in writing). The Company shall be
         entitled to rely on an opinion of nationally recognized tax counsel if
         any question as to the amount or requirement of any such withholding
         shall arise.

12.      NOTICE. For purposes of this Agreement, notices and all other
         communications provided for herein shall be in writing and shall be
         deemed to have been duly given when actually received, whether
         hand-delivered (as long as receipt is acknowledged), sent by
         telecopier, facsimile transmission or other electronic means of
         transmitting

<PAGE>   7

         written documents (as long as receipt is acknowledged) or mailed by
         United States certified or registered mail, return receipt requested,
         postage prepaid, addressed as follows:

                     If to the Executive:
                     John H. Sykes
                     901 South Newport Avenue
                     Tampa, Florida 33606

                     If to the Company:
                     Sykes Enterprises, Incorporated
                     100 North Tampa Street
                     Suite 3900
                     Tampa, Florida 33602
                     Attn: President

or to such other address as either party may have furnished to the other in
writing in accordance herewith, except that a notice of change of address shall
be effective only upon receipt.

13.      NO WAIVER; ENTIRE AGREEMENT. No waiver by any party hereto of any
         breach of this Agreement by any other party hereto shall be deemed a
         waiver of any similar or dissimilar term or condition at the same or
         at any prior or subsequent time. This Agreement is the entire
         agreement between the parties hereto with respect to the Executive's
         employment by the Company and there are no agreements or
         representations, oral or otherwise, expressed or implied, with respect
         to or related to the employment of the Executive which are not set
         forth in this Agreement.

14.      NO ASSIGNMENT. Except as expressly set forth herein, no party shall
         assign any of his or its rights under this Agreement without the prior
         written consent of the other party and any attempted assignment
         without such prior written consent shall be null and void and without
         legal effect.

15.      COUNTERPARTS. This Agreement may be executed in one or more
         counterparts, each of which shall be deemed to be an original but all
         of which together will constitute but one and the same instrument.

16.      GOVERNING LAW.

         (a)      The validity, interpretation, construction and performance of
                  this Agreement shall be governed by the internal laws of the
                  State of Florida, except that Section 16(b) shall be
                  construed in accordance with the Federal Arbitration Act if
                  arbitration is chosen by the Executive as the method of
                  dispute resolution.

         (b)      Any dispute arising out of this Agreement shall, at the
                  Executive's election, be determined by either (i) arbitration
                  under the rules of the American Arbitration Association then
                  in effect (but subject to any evidentiary standards set forth
                  in this Agreement), in which both parties shall be bound by
                  the arbitration award, or (ii) by litigation. Whether the
                  dispute is to be settled by arbitration or litigation, the
                  venue for the arbitration or litigation shall be Tampa,
                  Florida or, at the Executive's election, if the Executive is
                  no longer residing or working in the Tampa, Florida
                  metropolitan area, in the judicial district encompassing the
                  city in which the Executive resides; provided, that, if the
                  Executive is not then residing in the United States, the
                  election of the Executive with respect to such venue shall be
                  either Tampa, Florida or in the judicial district
                  encompassing that city in the United States among the thirty
                  cities having the largest population (as determined by the
                  most recent United States Census data available at that time)
                  that is closest to the Executive's residence. The parties
                  consent to personal jurisdiction in each trial court in the
                  selected venue having subject matter jurisdiction
                  notwithstanding their residence or situs, and each party
                  irrevocably consents to service of process in the manner
                  provided hereunder for the giving of notices.

17.      CERTAIN RULES OF CONSTRUCTION. No party shall be considered as being
         responsible for the drafting of this Agreement for the purpose of
         applying any rule construing ambiguities against the drafter or
         otherwise. No draft of this Agreement shall be taken into account in
         construing this Agreement. Any provision of this Agreement which
         requires an agreement in writing shall be deemed to require that the
         writing in question be signed by the Executive and an authorized
         representative of the Company.

<PAGE>   8

18.      HEADINGS. The headings herein contained are for reference only and
         shall not affect the meaning or interpretation of any provision of
         this Agreement.

                                   APPENDIX A

For purposes of Section 5(d) of this Agreement, a Change of Control shall be
deemed to have occurred if the event set forth in any one of the following
paragraphs shall have occurred:

         (i)      any person or entity, or group thereof acting in concert (a
                  "Person") (other than (A) the Company or any of its
                  subsidiaries, (B) a trustee or other fiduciary holding
                  securities under any employee benefit plan of the Company or
                  any of its subsidiaries, (C) an underwriter temporarily
                  holding securities pursuant to an offering of such securities
                  or (D) a corporation owned, directly or indirectly, by the
                  stockholders of the Company in substantially the same
                  proportions as their ownership of stock in the Company),
                  being or becoming the "beneficial owner" (as such term is
                  defined in Securities and Exchange Commission ("SEC") Rule
                  13d-3 under the Exchange Act) of securities of the Company
                  which, together with securities previously owned, confer upon
                  such person, entity or group the combined voting power, on
                  any matters brought to a vote of shareholders, of twenty
                  percent (20%) or more of the then outstanding shares of
                  voting securities of the Company; or

         (ii)     the sale, assignment or transfer of assets of the Company or
                  any subsidiary or subsidiaries, in a transaction or series of
                  transactions, if the aggregate consideration received or to
                  be received by the Company or any such subsidiary in
                  connection with such sale, assignment or transfer is greater
                  than fifty percent (50%) of the book value, determined by the
                  Company in accordance with generally accepted accounting
                  principles, of the Company's assets determined on a
                  consolidated basis immediately before such transaction or the
                  first of such transactions; or

         (iii)    the merger, consolidation, share exchange or reorganization
                  of the Company (or one or more direct or indirect
                  subsidiaries of the Company) as a result of which the holders
                  of all of the shares of capital stock of the Company as a
                  group would receive less than fifty percent (50%) of the
                  combined voting power of the voting securities of the Company
                  or such surviving or resulting entity or any parent thereof
                  immediately after such merger, consolidation, share exchange
                  or reorganization; or

         (iv)     the adoption of a plan of complete liquidation or the
                  approval of the dissolution of the Company; or

         (v)      the commencement (within the meaning of SEC Rule 13e-4 under
                  the Exchange Act) of a tender or exchange offer which, if
                  successful, would result in a Change of Control of the
                  Company; or

         (vi)     a determination by the Board of Directors of the Company, in
                  view of the then current circumstances or impending events,
                  that a Change of Control of the Company has occurred or is
                  imminent, which determination shall be made for the specific
                  purpose of triggering the operative provisions of this
                  Agreement.

<PAGE>   9

IN WITNESS WHEREOF, the parties have executed this Agreement as of the day and
year first above written.

                                      SYKES ENTERPRISES, INCORPORATED

Dated: March 6, 2000                  By:
      -----------------------            --------------------------------------
                                              David L. Grimes, President

                                      EXECUTIVE

Dated: March 6, 2000
      -----------------------            --------------------------------------
                                              John H. Sykes

<PAGE>   10

                       EXHIBIT A TO EMPLOYMENT AGREEMENT

Performance Bonus: up to 100% Base Salary as determined by the Board of
Directors of the Company, payable at the time during the year that the Company
customarily pays bonuses. The annual performance Bonus will be based upon the
following factors, weighted in the manner below indicated, unless otherwise
agreed by the Company and the Executive:

         50%   Achieving all street expectations for the quarters and
                 the relevant year
         30%   Achieving the Operating Plan for the relevant year
         20%   Personal effectiveness of the Executive in his assigned role

Performance Options: For each calendar year in which this Exhibit A shall be in
effect, the Executive shall be granted options to acquire 720,000 shares at an
exercise price determined in accordance with the terms of the 1997 Management
Stock Incentive Plan. The exercise price per share effective for grants under
the 1997 Management Stock Incentive Plan for 2000 is $18. The Performance
Options shall vest quarterly in accordance with the following Schedule upon
meeting the financial performance standards stated below:

   Standard                       Q1           Q2         Q3          Q4
   --------                       --           --         --          --
Revenues at street level        60,000       60,000     60,000      60,000
Gross Profit Margin at
 street level                   60,000       60,000     60,000      60,000
Operating Net Profit at
 street level                   60,000       60,000     60,000      60,000

An additional award of 100,000 options shall be made for each of the foregoing
financial performance standards which are met for all 4 quarters.

IN WITNESS WHEREOF, the parties have executed this Exhibit A as of the 6th day
of March, 2000.

                                      SYKES ENTERPRISES, INCORPORATED

                                      By:
                                         --------------------------------------
                                              David Grimes, President

                                         --------------------------------------
                                              JOHN H. SYKES

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00005-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00005-of-00352.parquet"}]]