Document:

Exhibit 10.8 

 

END-USER
SOFTWARE LICENSE AGREEMENT

 

 

This
End-User Software License Agreement (the “Agreement”) is made and effective on the 19/August/2014.
 

 

	BETWEEN:	Duo
    Software (Pvt) Ltd. (the “Licensor”), a corporation organized and existing
	 	under
    the laws of the Republic of Sri Lanka, with its head office located at:
	 	 
	 	No.
    403,
	 	Galle
    Road,
	 	Colombo
    3,
	 	Sri Lanka.
	 	 
	AND: 	

Singer
Sri Lanka PLC (the “Licensee”), a corporation organized and existing under
the laws of the Republic of Sri Lanka with its head office located at:

	 	 
	 	No.
    80,
	 	Nawam
    Mawatha,
	 	Colombo
    2.
	 	Sri
    Lanka.

 

RECITALS

 

WHEREAS,
Licensor has developed certain computer programs and related documentation more particularly described in Schedule A attached
hereto (the “Products”) and desires to grant Licensee a license to use the Software.

 

WHEREAS,
Licensee wishes to use the Software under the conditions set forth in this Agreement.

 

NOW,
THEREFORE, in consideration of the mutual promises set forth herein, Licensee and Licensor hereby agree as follows:

 

1.
DEFINITIONS

 

The
following definitions shall apply to this Agreement:

 

“Software”
means the computer programs; database structure and documentation listed in Schedule A attached
to this Agreement.

 

“Server”
means a computer with programs that provides services to other computer programs (and their
users) in the same or other computers.

 

“Site”
means the location specified by the licensee for the implementation of the software.

 

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SOFTWARE LICENSE AGREEMENT 

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“Client
Computer” means a user’s computer (PC, MAC, Workstation) the client term implies
the computer is connected to network where by the computer may request data from time to time from the Server.

 

“Source
Code” is the collection of files needed to convert from human-readable form to some kind
of computer-executable form.

 

“Install”
means placing the Software on a computer’s hard disk, CD-ROM or other secondary storage
device.

 

“Derivative
Works” means a work that is based upon one or more preexisting works, such as a revision,
modification, translation, abridgment, condensation, expansion or any other form in which such a preexisting work may be recast,
transformed or adapted, and that, if prepared without authorization by the owner of the preexisting work, would constitute copyright
infringement.

 

“Use”
means (i) executing or loading the Software into computer RAM or other primary memory, and (ii)
copying the Software for archival or emergency restart purposes.

 

“LAN”
is a short form for Local Area Network.

 

“Local
Area Network” means a network linking number of computers and servers covering a small
geographic area like an office, within a building.

 

“Product”
means the computer programs, database structure and documentation listed in Schedule A attached
to this Agreement.

 

“WAN”
is a short form for Wide Area Network.

 

“Wide
Area Network” means a network of computers that covers a broad area (i.e., any network
whose communications links cross metropolitan, regional, or national boundaries), usually connecting a multiple number of LAN’s
across broad geographical boundaries.

 

“Documentation”
means all operation’s and user manuals, training materials, guides, listings, specifications,
and other materials for use in conjunction with the Software.

 

“Test/Lab
Environment” means the Licensee’s hardware set aside for testing or creating a simulation
of the production environment that is used to process actual subscriber usage.

 

“Agreement”
means this contract between Licensor and Licensee, which may be amended, modified from time
to time.

 

“License”
means a perpetual, non-exclusive license to use the Software and Documentation, subject to the
terms and conditions as specified in Schedule B.

 

“Software
Modification Request or SMR” means request from Licensee to Licensor to make a modification
to the Software that is outside the scope of this Agreement.

 

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SOFTWARE LICENSE AGREEMENT 

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“Software
Requirement Specification or SRS” means response from Licensor to Licensee’s SMR
which will provide the details on the scope of work required to meet the SMR as well as proposed commercial terms.

 

“Functional
Scope Document or FSD” means mapping and alignment of the Licensee’s business objectives
and processes to the Software functionality.

 

“Acceptance
Test Criteria or ATC” means the mutually agreed upon test cases to be carried out as part
of the User Acceptance Test to demonstrate the successful implementation of the agreed upon scope of deliverables.

 

“User
Acceptance Test or UAT” means the execution of the agreed upon test cases defined in the
ATC which if successfully completed will lead to the Licensee issuing the Acceptance Certificate to the Licensor.

 

2.
REPRESENTATIONS AND WARRANTIES

 

Licensor
and Licensee mutually represent, undertake and warrant that as of the date of this Agreement:

  

	 	2.1	It
                                         is a limited liability company duly incorporated, validly existing and empowered by its
                                         charter to carry on business of the nature described in this Agreement.
	 	 	 
		2.2	It
                                         has full corporate power and authority to enter into this Agreement and to take any action
                                         and execute any documents required by the terms hereof.
	 	 	 
		2.3	Execution
                                         of this Agreement has been duly authorized by all necessary corporate proceedings and
                                         has been duly and validly executed by both parties and is a legal, valid and binding
                                         obligation of the respective parties enforceable in accordance with the terms hereof.
	 	 	 
		2.4	The
                                         signatories of this Agreement have been duly empowered and authorized to execute this
                                         Agreement and to perform all obligations in accordance with the terms herein set out.
	 	 	 
		2.5	There
                                         is no known event that could change the status of any of these representations and warranties
                                         in the next six months.

 

Licensor
hereby represents and warrants to Licensee that:

 

		2.6	Licensor
                                         is the owner of all rights, titles and interests, including copyrights, in all the Software,
                                         Documentation and any other licensed materials being granted to the Licensee.
	 	 	 
		2.7	Licensor
                                         has not granted any rights or licenses to the Software, Documentation and any other licensed
                                         materials that would conflict with Licensor’s obligations under this Agreement.
	 	 	 
		2.8	Licensor
                                         will not enter into any agreement with any third party which would affect Licensee’s
                                         rights under this Agreement, or bind Licensee to any third party, without Licensee’s
                                         prior written consent.
	 	 	 
		2.9	Licensee’s
                                         use of the Software, Documentation and any other licensed materials as authorized by
                                         this Agreement will not infringe any existing copyrights, trade secrets, patents or trademark
                                         rights of any third party. The Software, Documentation and other licensed materials are
                                         free from all liens, claims, encumbrances and other restrictions.
	 	 	 
		2.10	The
                                         Software and its use by the Licensee hereunder do not violate or infringe rights of any
                                         third party or laws or regulations of any governmental or judicial authority.

 

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SOFTWARE LICENSE AGREEMENT 

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	 	2.11	Licensee
                                         shall be entitled to use and enjoy the benefit of the Software, Documentation and any
                                         other licensed materials whilst this Agreement remains in force.
	 	 	 
		2.12	Licensee’s
                                         use and possession thereof hereunder shall not be adversely affected, interrupted or
                                         disturbed by Licensor or any entity asserting a claim under or through Licensor.

 

3.THE
SOFTWARE

 

The
Software shall consist of modules or components and shall perform functions and comply with the proposals and specifications,
identified in Schedule A and Schedule E of this Agreement. Each Software’s module or component, specification and proposal
included or referred to in Schedule A and Schedule E are expressly incorporated by reference herein. The Software will be and
has been tested on its reliability and functionality and there shall be no hidden defects or errors that shall prejudice or damage
the Licensee’s business operations.

 

4.DOCUMENTATION

 

The
Documentation shall consist of all training materials, listings, software and module administration guides. In addition, the Licensee’s
Request of Proposals and the Licensor’s response to the Request of Proposals will also be included as part of the Documentation.
Upon completion, the FSD, ATC and UAT will also be a part of the Documentation.

 

5.SOURCE
CODE

 

The
Software shall not include its Source Code form and will not include all relevant explanations and documentation of the Source
Code (collectively, “Commentary”). Licensor is not at any time required to deliver to Licensee, any copies of the
complete or partial Source Code contained on Licensee machine-readable media and a complete listing of the Source Code and Commentary,
unless the Licensor declares bankruptcy, becomes insolvent, or ceases to carry on with its software business or other similar
events.

 

In
case of the events above occurred to the Licensor, the Licensee will immediately be given a copy of the Source Code and Commentary
of the Software, and the Licensee will be given an unlimited right to use and modify the Source Code and Commentary for only the
Licensee’s operations.

 

6.OPERATING
ENVIRONMENT

 

The
Software, and each module or component and function thereof, shall be capable of operating fully and correctly on the combination
of the computer equipment (“Hardware”), the programming language and the operating system specifications in Schedule
D of this Agreement.

 

7.SOFTWARE
LICENSE TERMS

 

Licensor
hereby grants to Licensee a perpetual, non-exclusive License to use the Software and Documentation, subject to the terms and conditions
as specified in Schedule B and C. This License is effective when executed by both parties and the License granted to the Software
remains in force until termination of this Agreement.

 

In
granting this non-exclusive License to the Licensee by the Licensor, the Licensee will be allowed to utilize the Software system
on the following terms:

 

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END-USER
SOFTWARE LICENSE AGREEMENT 

BETWEEN
DUOSOFTWARE (PVT) LTD AND SINGER SRI LANKA PLC

 

Licensor
hereby grants to Licensee a non-exclusive License to install and use the Software on:

 

		1.	Multiple
                                         Server Licenses - up to seven of the Licensee’s Servers (three in Live Servers
                                         and two redundant/backup servers and two DR site servers) provided the Software will
                                         only be in use on Licensee’s client computer(s) at any time. If the Software is
                                         permanently installed on the hard disk or other storage device of a Server, one person
                                         may use the Software under the server licensing conditions, any further users of the
                                         application is to be determined under the Multiple Standalone computer licensing terms
                                         detailed below.
	 	 	 
		2.	User
                                         Licenses - Number of system user license will be provided based on the license purchased.
                                         Refer Schedule B.
	 	 	 
		3.	LAN
                                         and/or WAN Licenses - on the Licensee’s LAN and/or WAN, provided the total
                                         number of users who have access to the Software at any time does not exceed the number
                                         of system user license provided.

 

The
License terms are summarized in greater detail in Schedule B.

 

8.SOFTWARE
LICENSE FEES

 

As
consideration for the perpetual license to use the Software and Documentation granted to
Licensee herein, Licensee shall pay to Licensor the total sum as specified in Schedule C.

 

9.
LICENSEE’S RIGHTS AND OBLIGATIONS

 

Licensee
has the right to:

 

	 	1.	Make
                                         one copy of the Software and related documents and data generated, thereby solely for
                                         backup or archival purposes.
	 	 	 
		2.	Transfer
                                         the Software to a single hard disk, provided Licensee keeps the original solely for backup
                                         or archival purposes.
	 	 	 
		3.	Licensee
                                         shall have the option to scale up the operation by adding more servers by tendering a
                                         written request to Licensor and such acceptance may be made by the Licensor subject to
                                         commercial agreement.
	 	 	 
		4.	Licensee
                                         shall request for a modification to the Software by sending a Software Modification Request
                                         (SMR) document to the Licensor listing the requested modifications along with process
                                         flows and test cases. On the receipt of the SMR the Licensor shall carefully evaluate
                                         the document and dispatch a Software Requirement Specification (SRS) to the Licensee
                                         along with the commercial terms for such a modification. The Parties hereby agree that
                                         the commercial terms and fees shall be comparable and at market rate.
	 	 	 
		5.	The
                                         Software will be delivered by Licensor to location of choice of Licensee.

 

Licensee
has the following obligations:

 

		6.	The
                                         Licensee must treat the Software and Documentation like any other copyrighted material
                                         - for example a book.
	 	 	 
		7.	Cannot
                                         copy the Software except to make archival or backup copies as provided above
	 	 	 
		8.	Cannot
                                         modify, enhance nor adapt the Software nor merge it into another program unless otherwise
                                         obtained by Licensor’s written consent.
	 	 	 
		9.	Cannot
                                         reverse engineer, disassemble, decompile or make any attempt to discover the Source Code
                                         of the Software.

 

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END-USER
SOFTWARE LICENSE AGREEMENT 

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DUOSOFTWARE (PVT) LTD AND SINGER SRI LANKA PLC

 

		10.	Cannot
                                         place the Software onto a server so that it is accessible via a public network such as
                                         the Internet.
	 	 	 
		11.	Cannot
                                         sublicense, rent, lease or lend any portion of the Software or Documentation unless to
                                         its affiliates companies.
	 	 	 
		12.	The
                                         Licensor will need to have remote access to licensee servers for maintenance, trouble
                                         shoot, install upgrades / patches etc.

 

10.
SOFTWARE INSTALLATION

 

Promptly
after delivery of the Software and Documentation to the Site, Licensor shall install and configure the Software in accordance
with User Acceptance Test (UAT). The Software installation and acceptance process will incorporate the following steps:

 

		1.	Licensor
                                         notifying Licensee the name of the designated Project Manager along with the proposed
                                         Project Manager’s qualifications which according to Licensor view shall be able
                                         to complete the project and Software as agreed in this Agreement.
	 	 	 
		2.	Licensee
                                         sending in writing its acceptance of the designated Project Manager.
	 	 	 
		3.	Licensee
                                         notifying the name and designation of persons who would be the single point of contact
                                         to Licensor.

	 	 	 
		4.	Licensor
                                         designated Project Manager will work with designated Licensee persons for all project
                                         implementation activities.
	 	 	 
		5.	Analysis
                                         of Licensee’s business objectives and processes.
	 	 	 
		6.	Map
                                         and configure Licensee’s business objectives and processes to the Software.

 

The
Licensee shall be responsible to provide all of the required Hardware (Servers and Headsets) except for any special software where
the Licensor is to provide the hardware as is specified in Schedule D.

 

Licensee
may submit to Licensor any other observations, suggestions made during the implementation and or any change or enhancements that
might be required or recommended.

 

Licensor
will review same and shall get back with their comments within two weeks from the date of acceptance However, these points will
not be a part of the initial implementation and may be chargeable. These will be categorized as follows:

 

	 	●	Enhancement:
    This category of issues would require a detailed analysis, freezing the scope, deciding the delivery schedule and commercials
    if any.
	 	 	 
	 	●	Change
    in Requirement: This category of issues would require a detailed analysis, freezing the scope, deciding the delivery schedule
    and commercials if any.
	 	 	 
	 	●	Customization:
    This category of issues is typically outside the product that can be taken up as and when needed during the implementation.
    For these points there should be an agreement by both parties on scope, time and commercials.
	 	 	 
	 	●	Configuration:
    This category of issues requires specific configuration in the Software to demonstrate the features.
	 	 	 
	 	●	Bugs:
    This category of issues are the bugs reported and are fixed as per the Service Level Agreement (SLA). If there is delay or
    business interruptions that are caused by the bugs in the Software, Licensee shall have the right to a reduction in the Annual
    Maintenance Fee that shall be paid by Licensee to Licensor which shall be elaborated in the Service Level Agreement

 

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END-USER
SOFTWARE LICENSE AGREEMENT 

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DUOSOFTWARE (PVT) LTD AND SINGER SRI LANKA PLC

 

11.TRAINING

 

The
License Fee includes all costs for the training of Licensee’s employees on the use and operation of the Software on the
Hardware, including instruction in any necessary conversion of Licensee’s data for such use. Pursuant to a mutually agreed
upon schedule, Licensor shall provide experienced and qualified personnel to conduct up to 14 full eight-hour days of such training
of groups of up to six employees or other personnel of Licensee at a location or locations designated by Licensee within the Territory.

 

12.SOFTWARE
MAINTENANCE

 

During
the implementation period, first year of use, and the period covered by the maintenance terms, Licensor shall promptly notify
Licensee of any defects or malfunctions in the Software or Documentation of which it learns from any source. Licensor shall promptly
correct any defects or malfunctions in the Software or Documentation discovered during the validity of this in accordance with
the Service Level Agreement (SLA) specified under Clause 13 of this Agreement. Any defects or malfunctions will be rectified and
the Licensor shall provide the Licensee with corrected copies of same, without additional charge. Licensor’s obligation
hereunder shall not affect any other liability which it may have to Licensee.

 

Licensor
shall provide to Licensee, without additional charge, copies of the Software and Documentation revised to reflect any enhancements
to the Software made by Licensor during the validity of this Agreement as long as the customer continues to pay for the Annual
Maintenance Fee or as specified in a separate agreement. Such enhancements shall include all modifications to the Software which
increase the speed, efficiency or ease of operation of the Software, or add additional capabilities to or otherwise improve the
functions of the Software.

 

13.SERVICE
LEVEL AGREEMENT

 

In
connection with the Licensee’s Use and operation of the Software or any problems therewith, during the Term of this Agreement
or any extended Term, if any, the Licensor shall provide to the Licensee, without additional charges, (i) telephonic support and
(ii) remote support. In case there is an issue in the application due to Licensor’s fault, and Licensor needs to send some
engineers to support Licensee, Licensor will be responsible for all expenses. The Licensor shall use best efforts to resolve the
issues reported by the Licensee (via email/fax, or service ticket, or by remote assistance or by on-site support) within agreed
tie frame.

 

Licensee
will be entitled to the silver support package based on the project value. Should Licensee require additional support, an additional
fee shall be charged based on the selected support package. Support criteria and service levels are detailed in Schedule E.

 

In
the event the issue was due to a fault of the Licensee or should there be a higher level of service required, then the Licensee
and Licensor shall jointly define the higher level of service and mutually agree upon the commercial terms.

 

Provided
the Licensee is up to date in making all Annual Maintenance fee payments, the Licensor will be responsible to provide to Licensee
in a timely fashion, all patches or updates to the Software that it develops along with documentation explaining the purpose and
installation procedures for any such patches or updates.

 

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SOFTWARE LICENSE AGREEMENT 

BETWEEN
DUOSOFTWARE (PVT) LTD AND SINGER SRI LANKA PLC

 

14.CHANGES
IN THE SCOPE OF WORK

 

The
Licensor’s basis for implementation of the Software is the scope defined in the BRS or FSD. After starting the assignment,
if Licensor finds any deviations to the scope defined, change management processes would be triggered and the Licensor will be
given an opportunity to submit a revised commercial proposal covering the charges for the work to be completed as per the enhanced
scope of work. Licensor will proceed with the rest of the work only after confirming the revised commercial proposal with Licensee.

 

15.UPDATES
AND REVISIONS

 

During
the validity period of this Agreement, the Licensor will advise the Licensee of any updates or revisions that Licensor is incorporating
into the Software. On Licensee’s request, a single copy of the Software incorporating this type of change will be sent to
Licensee in object form, and Licensor will grant Licensee a non-exclusive, non-transferable license to use it subject to the same
terms that are set out elsewhere in this Agreement.

 

16.TERMINATION

 

Licensor
shall have the right to terminate this License if Licensee fails to perform any obligation required of Licensee under this Agreement
and Licensee does not fix any such breach within 60 days or if Licensee becomes bankrupt or insolvent. Licensee shall have the
right to immediately terminate this Agreement if Licensor fails to perform any obligation required of Licensor under this Agreement
or if Licensor becomes bankrupt or insolvent. This License Agreement takes effect upon Licensee’s use of the software and
effective until terminated. Licensee may terminate this Agreement at any time for whatever reasons by giving six months’
notice to the Licensor and in such a case, the Licensee must cease to use the Software and Documentation in its possession. Licensor
may terminate this Agreement at any time for whatever reasons by giving six months’ notice to the Licensee

 

Upon
termination of this License, Licensee shall return to Licensor or destroy the original and all copies of the Software except copies
that are needed by applicable laws and regulations or corporate data keeping. Licensor shall have a reasonable opportunity to
conduct an inspection of Licensee’s place of business to assure compliance with this provision.

 

17.
WARRANTY

 

Licensor
warrants that for a period of term of this contract and after delivery of the Software to Licensee:

 

		B.	The
                                         Software will be delivered in electronic form, including files transferred or downloaded
                                         from the internet or on physical media, and will be free from defects in materials and
                                         workmanship under normal use; and,
	 	 	 
		C.	The
                                         Software will perform in substantial accordance with the requirement given by the client

 

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SOFTWARE LICENSE AGREEMENT 

BETWEEN
DUOSOFTWARE (PVT) LTD AND SINGER SRI LANKA PLC

 

18.LIMITED
REMEDY

 

Licensor’s
entire liability and Licensee’s exclusive remedy shall be:

 

The
replacement of any CD-ROM(s) or other media not meeting the Warranty which is returned to Licensor due to damage will be replaced
by the Licensor within 3 days.

 

IN
NO EVENT WILL LICENSOR BE LIABLE TO LICENSEE FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARISING FROM THE USE OR THE INABILITY TO USE THE SOFTWARE (EVEN IF LICENSOR OR AN AUTHORIZED DEALER OR DISTRIBUTOR
HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY).

 

IN
NO EVENT WILL LICENSEE BE LIABLE TO LICENSOR FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARISING FROM THIS AGREEMENT OR USE OF THE SOFTWARE (EVEN IF LICENSEE OR AN AUTHORIZED DEALER, DISTRIBUTOR
OR REPRESENTATIVE OF THE LICENSEE HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.

 

19.TITLE
TO SOFTWARE

 

Licensor
retains title to and ownership of the Software and all enhancements, modifications and updates made by Licensor on the Software.

 

20.CONFIDENTIALITY

 

Each
party agrees that it shall not disclose to any third party any information concerning the customers, trade secrets, methods, processes
or procedures or any other confidential, financial or business information of the other party which it learns during the course
of its performance of this Agreement, without the prior written consent of such other party. This obligation shall survive the
cancellation or other termination of this Agreement.

 

The
Software contains trade secrets and proprietary know-how that belong to the Licensor and it is being made available to the Licensee
in strict confidence.

 

HAVING
DUE REGARDS TO THE PREVAILING COPYRIGHT LAWS, ANY USE OR DISCLOSURE OF THE SOFTWARE, OR OF ITS ALGORITHMS, PROTOCALS OR INTERFACES,
OTHER THAN IN STRICT ACCORDANCE WITH THIS LICENSE AGREEMENT, MAY BE ACTIONABLE AS A VIOLATION OF OUR TRADE SECRET RIGHTS. Exception
to this, is if the disclosure is mandated by law or for the requirements of the investigation agency, the tax agency, auditing
or for credit units to assess the authenticity of the software.

 

21.PUBLICITY

 

Licensor
shall not refer to the existence of this Agreement in any press release, advertising or materials distributed to prospective customers,
without the prior written consent of Licensee and vice versa.

 

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22.
                                         LICENSOR’S PROPRIETARY NOTICES

 

Licensee
agrees that any copies of the Software or Documentation which it makes pursuant to this Agreement shall bear all copyright, trademark
and other proprietary notices included therein by Licensor and, except as expressly authorized herein, Licensee shall not distribute
same to any third party without Licensor’s prior written consent.

 

23.
ASSIGNMENT

 

Licensee
may assign this Agreement to any subsidiary or affiliate under its control, or as part of the sale of that part of its business
which includes the Hardware or any substantial portion of its data processing facilities, or pursuant to any merger, consolidation
or other reorganization, without Licensor’s consent, upon notice to Licensor. Licensor shall not assign this Agreement without
Licensee’s prior written consent, which shall not be unreasonably withheld. An assignee of either party, if authorized hereunder,
shall have all of the rights and obligations of the assigning party set forth in this Agreement.

 

24.
INDEMNITY

 

Licensor
agrees to indemnify and hold harmless Licensee and its subsidiaries or affiliates under its control, and their directors, officers,
employees and agents, against any and all losses, liabilities, judgments, awards and costs (including legal fees and expenses)
arising out of or related to any claim that Licensee’s use or possession of the Software or Documentation, or the license
granted hereunder, infringes or violates the copyright, trade secret or other proprietary right of any third party. Licensor shall
defend and settle at its sole expense all suits or proceedings arising out of the foregoing, provided that Licensee gives Licensor
prompt notice of any such claim of which it learns. No settlement which prevents Licensee from continuing to use the Software
as provided herein shall be made without Licensee’s prior written consent. In all events, Licensee shall have the right
to participate in the defense of any such suit or proceeding through counsel of its own choosing.

 

25.
DISPUTE RESOLUTION

 

In
the event of a dispute between the parties concerning any aspect of this Agreement the parties shall meet in good faith to resolve
the dispute.

 

In
the event of the dispute is not resolved within fifteen (15) days from the first meeting of the Parties as set out above, any
dispute arising out of or in connection with the terms and conditions herein, or the breach, termination or invalidity thereof,
either Party may refer the dispute to the Singapore Mediation Centre (“SMC”) for mediation in accordance with the
procedures set out by the SMC.

 

In
the event that such dispute cannot be resolved or settled through mediation as set out above, the dispute shall thereafter be
referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International
Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference
in this clause.

 

The
arbitration tribunal shall consist of a sole arbitrator to be appointed by the Chairman of the Singapore International Arbitration
Centre (“SIAC”). The language of the arbitration shall be English.

 

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SOFTWARE LICENSE AGREEMENT

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The
Parties hereby agree to keep confidential any proceedings brought under the provisions herein. Such confidentiality shall extend
to any agreement reached between the Parties for the settlement of any dispute or any Arbitral findings.

 

26.
ATIORNEY FEES

 

If
any legal action is necessary to enforce this License, the prevailing party shall be entitled to reasonable attorney fees, costs
and expenses in addition to any other relief to which it may be entitled after a final judgment is rendered.

 

27.
LIMITED LIABILITY

 

Unless
otherwise expressly stated herein, Licensor shall not be liable to Licensee for any consequential damages arising out of Licensor’s
breach of this Agreement.

 

Unless
otherwise expressly stated herein, Licensee shall not be liable to Licensor for any consequential damages arising out of Licensee’s
breach of this Agreement.

 

28.
NOTICE

 

All
notices required or permitted to be given by one party to the other under this Agreement shall be sufficient if sent by certified
mail, return receipt requested, to the parties at the respective addresses set forth below or to such other address as the party
to receive the notice has designated by notice to the other party.

 

Licensor

 

Manager
Legal,

Duo
Software (Pvt.) Ltd.

403
Galle Road,

Colombo
3,

Sri
Lanka.

 

Licensee

 

Legal
Manager Singer Sri Lanka PLC

No.
80, Nawam Mawatha,

Colombo
2.

Sri
Lanka.

 

29.
GOVERNING LAW

 

This
Agreement shall be governed by and construed under the laws of Sri Lanka.

 

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SOFTWARE LICENSE AGREEMENT

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30.
SEVERABILITY

 

If
any provision of this Agreement is held invalid or otherwise unenforceable, the enforceability of the remaining provisions shall
not be impaired thereby.

 

31.
NO WAIVER

 

The
failure by any party to exercise any right provided for herein shall not be deemed a waiver of any right hereunder.

 

32.
FORCE MAJEURE

 

Should
any contingencies arises which prevent the complete or partial fulfillment by either of the parties of their respective obligations
under this contract, namely Fire, Acts of God, prohibition of export, arrest and restrain of Rules, Government or any other causes
beyond the parties control, the time stipulated for fulfillment of the obligations shall be extended for a period equal to that
during which such contingencies will remain in force with a maximum of thirty (30) days.

 

If
a force major situation arises, the parties to this Agreement shall notify in writing within fourteen (14) days with evidence
showing the force major.

 

33.
COMPLETE AGREEMENT

 

This
Agreement sets forth the entire understanding of the parties as to its subject matter and may not be modified except in writing
executed by both parties.

 

On
execution of this agreement, the existing agreement executed on 30th September 2008, between the licensor and the licensee
will cease to exist.

 

This
contract comes into effect as of the date of signing.

 

IN
WITNESS WHEREOF, the parties have executed this Agreement on the dates set forth first above, with full knowledge of its content
and significance and intending to be legally bound by the terms hereof.

 

	Licensor	 	Licensee
	 	 	 
	/s/
    Jennifer Samuel Perera	 	/s/
    Ajith Paranavitane
	Authorized
    Signature	 	Authorized
    Signature
	Jennifer
    Samuel Perera	 	Ajith
    Paranavitane
	Chief
    Financial Officer	 	Director
    IT

 

    	 	 	Page 12 of 19

    	 	 	 

    

 

END-USER
SOFTWARE LICENSE AGREEMENT

BETWEEN
DUOSOFTWARE (PVT) LTD AND SINGER SRI LANKA PLC

 

SCHEDULE
A - COMPUTER PROGRAMS AND DOCUMENTATION

 

DuoContact
Version 5.1,

 

The
right solutions for your Contact Center can make all the difference in improving its ongoing productivity and revenue generating
potential. Effective solutions allow agents to respond rapidly to customer demands and provide optimum load balancing based upon
the work handling guidelines that you want to implement.

 

DuoContact
is a unified IP based contact center solution that provides the capability of operating and running a Contact Center and Customer
r Service operations efficiently, saving cost as well as maximizing revenue opportunities. DuoContact focuses strongly on quality
ensuring unmatched high standards of service to customers at all times. DuoContact provides the framework for a total customer
service solution and is an all in one solution that removes the need for various components from different vendors to work together.
This ensures the elimination of issues regarding compatibility, upgrading and other issues relating to systems with multiple vendors.
Hence DuoContact can be implemented as a standalone solution.

 

DuoContact
provides users with a unique user experience through an easy to use and intuitive interface and is able to handle multi-channel
service delivery that includes phone calls, voice mails, faxes, e-mails, text chats, snail mail and much more.

 

    	 	 	Page 13 of 19

    	 	 	 

    

 

END-USER
SOFTWARE LICENSE AGREEMENT

BETWEEN
DUOSOFTWARE (PVT) LTD AND SINGER SRI LANKA PLC

 

SCHEDULE
B-LICENSING

 

	Description	 	License
	User
    Licenses (Agents/Supervisor/Back office)	 	22
	Concurrent
    Voice Ports	 	30
	IVR
    Module	 	Included
	Standard
    Reporting	 	Included
	Call
    Recording	 	Included
	Email	 	Included
	SMS	 	Included
	Social
    Media (Twitter / Facebook)	 	Included
    
	 Contact
    Center CRM	 	Included
	Web
    Chat	 	Included
	Duo
    WorkAction Module	 	Included
	Inbound
    and Outbound Call Functionalities	 	Included
	Skype
                                         Integration (Skype Number and SIP connect to be

        provided
        by client
	 	Included
	Outbound
    Campaign Manager (Voice, SMS, Email)	 	Included

 

    	 	 	Page 14 of 19

    	 	 	 

    

 

END-USER
SOFTWARE LICENSE AGREEMENT 

BETWEEN
DUOSOFTWARE (PVT) LTD AND SINGER SRI LANKA PLC

 

SCHEDULE
C - PRICING AND PAYMENT SCHEDULE

 

Onetime
License Fee forDuoContactV5 system upgrade

 

	Description	 	Price
    (USD)	 
	DuoContact
    Application Upgrade Fee	 	 	9,000.00	 

 

*
All prices are quoted in United States Dollar.

 

There
will not be any agent license fee charged for the existing agents, and the current licenses are transferable to the new version
without any fee.

 

Annual
Maintenance Cost

 

Annual
maintenance cost per annum shall be 20% of the solution commercial price. AMC shall be re-calculated by adding the upgrade cost
to the total solution cost.

 

AMC
Cost Breakdown

 

	Description	 	 	Total
                                         Cost	 	 	 	Cost
                                         for the

                                         Maintenance
                                         20%
 
	 
	Call
    Centre server with all required hardware 
(For 30 Concurrent
    calls -1 el Line)	 	 	US$
                                         30,000.00	 	 	 	US$
                                         6000.00	 
	10
    x Agent/Supervisor/Back office Console License (Singer Sri Lanka)	 	 	US$
                                         10,000.00	 	 	 	US$
                                         2000.00	 
	6
    x Agent/Supervisor/Back office Console License (Singer Finance)	 	 	US$
                                         6,000.00	 	 	 	US$
                                         1,200.00	 
	06
    additional Licenses Fee - Agent/Supervisor	 	 	US$
                                         3,500.00	 	 	 	US$
                                         700.00	 
	DuoContact
    V5.1 Upgrade Fee	 	 	US$
                                         9,000.00	 	 	 	US$
                                         1800.00	 
	TOTAL
    AMC	 	 	 	 	 	 	US$
                                         11,700.00	 

 

Note:
As and when the additional license/modules/new feature / item are purchased, the price will
be included in to the total solution price and AMC shall be calculated / paid accordingly.

 

Additional
License Cost

 

	Descriptions	 	 	Price
                                         (USD)	 
	Agents
    License	 	 	800.00
                                         E.A (including voice port)	 
	Supervisor
    License	 	 	1000.00
                                         E.A	 
	WorkAction
    License (For Back Office)	 	 	500.00
                                         E.A	 
	IVR
    Port License	 	 	250.00
                                         P.P	 
	(Agent
                                         license will be sold at 5 license blocks and IVR ports will 
 be
                                         sold at 25 Blocks.)
	 	 	 	 

 

*
All prices are quoted in United States Dollar. 

 

E.A-Each
Agent

P.P
- Per Port

 

    	 	 	Page 15 of 19

    	 	 	 

    

  

END-USER
SOFTWARE LICENSE AGREEMENT 

BETWEEN
DUOSOFTWARE (PVT) LTD AND SINGER SRI LANKA PLC

 

Training

 

Four
hour group training session is included in the proposal for Agents and Supervisors. Trainings will be conducted in groups.

 

For
additional training, a fee of LKR 5,000 shall be paid per agent for a four hour training session.

 

    	 	 	Page 16 of 19

    	 	 	 

    

 END-USER
                                         SOFTWARE LICENSE AGREEMENT
                                         

BETWEEN
DUOSOFTWARE (PVT) LTD AND SINGER SRI LANKA PLC

 

SCHEDULE
D -HARDWARE SCHEDULE

 

	1.	60
                                         agents and 90 concurrent calls with high availability

 

	Server
    Type	 	Memory
    (RAM)	 	Cores/Processor	 	Hard
    Drive
	App
    server 1 server	 	8
    GB	 	4
    cores	 	300
    GB
	App
    server 2 server	 	8
    GB	 	4
    cores	 	300
    GB
	Load
    balance server	 	2
    GB	 	2
    cores	 	20
    GB
	DB
    server	 	8
    GB	 	6
    cores	 	300
    GB
	Backup
    DB server	 	8
    GB	 	6
    cores	 	300
    GB
	Call
    server 1	 	4
    GB	 	4
    cores	 	120
    GB
	Call
    server 2	 	4
    GB	 	4
    cores	 	120
    GB

 

	2.	60
                                         agents and 90 concurrent calls without high availability

 

	Server
    Type	 	Memory
    (RAM)	 	Cores/Processor	 	Hard
    Drive
	App
    server 1 server	 	8
    GB	 	4
    cores	 	300
    GB
	App
    server 2 server	 	8
    GB	 	4
    cores	 	300
    GB
	Load
    balance server	 	2
    GB	 	2
    cores	 	20
    GB
	Primary
    DB server	 	8
    GB	 	6
    cores	 	300
    GB
	Secondary
    DB server	 	6
    GB	 	4
    cores	 	300
    GB
	Call
    server 1	 	4
    GB	 	4
    cores	 	120
    GB
	Call
    server 2	 	4
    GB	 	4
    cores	 	120
    GB

 

	3.	30
                                         agents and 60 concurrent calls with high availability

 

	Server
    Type	 	Memory
    (RAM)	 	Cores/Processor	 	Hard
    Drive
	App
    server 1 server	 	6
    GB	 	4
    cores	 	300
    GB
	App
                                         server 2 server  
	 	6
    GB	 	4
    cores	 	300
    GB
	Load
    balance server 1	 	2
    GB	 	2
    cores	 	20
    GB
	Load
    balance server 2	 	2
    GB	 	2
    cores	 	20
    GB
	DB
    server 1	 	6
    GB	 	4
    cores	 	300
    GB
	DB
    server 2	 	6
    GB	 	4
    cores	 	300
    GB
	Call
    server 1	 	4
    GB	 	4
    cores	 	120
    GB
	Call
    server 2	 	4
    GB	 	4
    cores	 	120
    GB

 

	4.	30
                                         agents and 60 concurrent calls without high availability

 

	Server
    Type	 	Memory(RAM)	 	Cores/Processor	 	Hard
    Drive
	App
    server 1 server	 	6
    GB	 	4
    cores	 	300
    GB
	App
    server 2 server	 	6
    GB	 	4
    cores	 	300
    GB
	Load
    balance server	 	2
    GB	 	2
    cores	 	20
    GB
	DB
    server 1	 	6
    GB	 	4
    cores	 	300
    GB
	DB
    server 2	 	6
    GB	 	4
    cores	 	300
    GB
	Call
    server	 	4
    GB	 	4
    cores	 	300
    GB

 

    	 	 	Page 17 of 19

    	 	 	 

    

  

END-USER
SOFTWARE LICENSE AGREEMENT 

BETWEEN
DUOSOFTWARE (PVT) LTD AND SINGER SRI LANKA PLC

 

SCHEDULE
E - SERVICE LEVEL AGREEMENT

 

Support
Service Levels are determined based on the project value and AMC cost.

 

Service
Level Assurance

 

The
following levels of response time are offered to meet the needs of your business

 

	Criticality
    Level	 	Support
    offering
	Critical	 	Less
    than 180 minutes (under normal conditions)
	 	 	 
	High	 	Less
    than 240 minutes (under normal conditions)
	 	 	 
	Medium	 	Less
    than 72 Hours (under normal conditions) or Next Release
	 	 	 
	Low	 	Next
    Release (under normal conditions)

 

Should
a bug cause for incorrect data writes, and script needs to be performed to correct the data, the time required for correction
of the data is not included in the above timings. 

 

Should
the Licensee require additional/enhanced support, an additional fee shall be charged based on the support criteria and Licensor’s
support service proposal

 

Escalation
time frames for critical levels

 

The
following escalation levels of response time are offered.

 

	Criticality
                                         

                                         Level

        
	 	Escalation
                                         Levels 

	 	First
    Level	 	Second
    Level
	Critical	 	Minimum
                                         60 minutes from agreed time
	 	After
    3 hours from agreed time
	High	 	Minimum
                                         2 hours from agreed time
	 	After
    6 hours from agreed time
	Medium	 	Minimum
                                         48 hours from agreed time
	 	Minimum
                                         5 Days from agreed time

	Low	 	Minimum
                                         96 hours from agreed time
	 	Minimum
                                         7 Days from agreed time

 

    	 	 	Page 18 of 19

    	 	 	 

    

 

END-USER
SOFTWARE LICENSE AGREEMENT 

BETWEEN
DUOSOFTWARE (PVT) LTD AND SINGER SRI LANKA PLC

 

Support
Service Offerings

 

Support
Time – 9.00 am to 5.00 (GMT + 5.30)

 

	 	● 	Service
    Ticket
	 	 	 
	 	●	Telephone
    Support
	 	 	 
	 	●	Email
    Support
	 	 	 
	 	●	Skype
    Chat Support

 

    	 	 	Page 19 of 19Exhibit 10.9

 

 

    	 

    	 

    

 

 

 

Table
of Contents

 

	1.0
    Executive Summary	3
	 	 
	2.0
    Scope of Work	3
	 	 
	2.1
    Interactive Voice Response	3
	 	 
	2.1.1
    Dynamic & Customizable IVR	4
	 	 
	2.1.2
    Multiple Instances of IVR	4
	 	 
	2.2
    Interaction Centers - Contact Handling	4
	 	 
	2.2.1
    Call Queuing	4
	 	 
	2.2.2
    Caller Identification	4
	 	 
	2.2.3
    Call Management	5
	 	 
	2.2.4
    Agent Status Management	5
	 	 
	2.2.6
    Voice Logging	5
	 	 
	2.3
    Administrative Interface	5
	 	 
	2.3.1
    Operations Status Overview	6
	 	 
	2.3.2
    Productivity Management	6
	 	 
	2.3.3
    Agent Management	6
	 	 
	2.3.4
    Message Broadcasting	6
	 	 
	2.4
    Customer Relationship Management (CRM)	6
	 	 
	2.4.1
    Customer Information Overview	7
	 	 
	2.4.2
    Interaction Logging	7
	 	 
	2.4.3
    Knowledge Base	7
	 	 
	2.5
    Back Office Operations	8
	 	 
	2.5.1
    Case Creation	8
	 	 
	3.0
    Pricing and Terms of Agreement	9

 

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1.0
Executive Summary

 

DuoContact
is a fully integrated contact center solution that provides Hutch the capability of operating and running your Contact Center
and Customer Service operations efficiently, saving cost as well as maximizing revenue opportunities.

 

The
key components of DuoContact are:

 

Call
Handling: Handling of inbound calls by agents or Interactive Voice Response (IVR).

 

Interactive
Voice Response (IVR): Provides interactive self-service functionality to your customers in order to reduce the burden on agents
while improving customer convenience.

 

Automatic
Call Distributor: Distributes calls among agents in a manner that the agent best equipped to handle the customer issue will
receive the appropriate call.

 

Customer
Relationship Management (CRM): Provides extensive information regarding your customers which can be retrieved at any point.

 

2.0
Scope of Work

 

2.1
Interactive Voice Response

 

Subscribers
will have the facility of dialing 123 and connecting to the contact center. They will first be greeted by the Interactive Voice
Response (IVR) which will direct a customer through a predefined call flow.

 

DuoContacts
Interactive Voice Response system has been developed using state-of-the-art technology to enable a higher level of flexibility
and productivity in the provision of customer services. The IVR system promotes interactive self-service functionality to Hutch
calling customers. A script based IVR guiding system directs a calling customer to an appropriate contact center agent or to the
Auto-Attendant.

 

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    September 2015

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The
Auto-Attendant is an intelligent system that provides your customers with automated access to information, without requiring the
intervention of a live agent. The IVR can trigger SMS’ to customers based on specific requests.

 

DuoContacts
IVR currently runs in Sinhala, Tamil and English at Hutch. The customer can select the required language option by pressing the
desired key and be directed to the relevant agent accordingly.

 

2.1.1
Dynamic & Customizable IVR

 

The
IVR system enables you to define and refine the functionality and workflow of your customer service operations. Duo Software will
customize and change the scripts or flow at any point in time for Hutch in order to meet current and future requirements. This
ensures that your IVR is dynamic and open to change at all times in your ever changing business environment.

 

2.1.2
Multiple Instances of IVR

 

DuoContacts
IVR can be configured to accommodate several instances so that customers can connect with the contact center via different numbers.
The separate numbers can be routed to different agents or IVR flow.

 

2.2
Interaction Centers - Contact Handling

 

The
DuoContact system employs advanced methods for intelligently calls to agents. The Automated Call Distribution module ensures that
all incoming calls are handled by the most appropriate customer service agent. DuoContact enables setting skill levels for agents
based on language or any other skill routing the appropriate calls to the relevant agents.

 

2.2.1
Call Queuing

 

Call
queues will be maintained of all inbound calls. Calls will be routed to the most appropriate agent based on agent skill level.
Call queues can be viewed by the supervisors of the contact center at any point of time.

 

2.2.2
Caller Identification

 

The
agents are given instant control and access to all information relating to the call and the customer from within the same interface.
Caller ID, Language Preferences, Account Information, Previous Call History and every other piece of relevant information is available
at the fingertips of each agent.

 

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2.2.3
Call Management

 

The
agent console provides the facility of putting a call on hold or transferring a call to another party.

 

2.2.4
Agent Status Management

 

The
following are the various status modes that the agent can be when logged in to DuoContact:

 

Idle
Status: Agent should be on idle status to receive any calls.

 

Official
Break: Agent can select this status when they take any official breaks. When in this status the agent won’t receive
any calls.

 

Meal
Break: When the agent is goes for meals they can set the status as “Meal Break”.

 

On
Call: When an agent is answering a call the status will be “On Call”.

 

ACW:
After finishing a call the ACW button will appear and it’ll count down the standard time after the call. The agent
will then be automatically put on IDLE mode or if the given ACW time is not enough to finish the after call work the agent can
freeze the ACW button, so that the system will stop the countdown. The agent will need to select the IDLE mode manually after
completing the work.

 

2.2.5
SMS Interactions

 

DuoContact
enables customers to interact with the contact center via SMS through integration with the Hutch SMS gateway. Agents will be able
to reply to reply to SMS’ via the system.

 

2.2.6
Voice Logging

 

Every
conversation between an agent and a customer is recorded by the DuoContact system. This enables the agents to attend to a customer’s
call quickly, and then perform time consuming data entry tasks after hanging-up.

 

2.3
Administrative Interface

 

The
Supervisor Console is the administrative module of the DuoContact system. It acts as the command center of the entire Contact
Center operation providing supervisors with the facility to manage the operational workflow and providing management reporting
for short term as well as long term decision making. The Supervisor Console provides one comprehensive interface which provides
you complete access to the many different areas of your contact center functionality.

 

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2.3.1
Operations Status Overview

 

Supervisors
can monitor the status of the contact centre using live statistical feeds relating to calls in progress, calls in queue, total
number of inbound & outbound calls and average duration for calls and IVR access.

 

2.3.2
Productivity Management

 

The
administrative interface also provides information on the status of every customer service agent. Supervisors can instantly see
which agents are busy, who offline is and which agents are idling. Armed with the information provided by the Supervisor Console,
managers are able to regulate, tweak and improve efficiency of people, processes and tools and achieve higher productivity.

 

2.3.3
Agent Management

 

Access
rights and other security criteria are defined and customized using the Supervisor Console. The supervisors can also create profiles
for each agent based on their skill such as language proficiency. Supervisors can further monitor which agents are online, on
call, idle, or on official break.

 

2.3.4
Message Broadcasting

 

DuoContact
facilitates broadcasting of messages to the entire contact center from a central point. The messages will be broadcast on the
notice board on DuoContact which is accessible by all agents.

 

2.4
Customer Relationship Management (CRM)

 

DuoContact
seamlessly integrates powerful Customer Relationship Management features into its interface. Customer service agents are able
to instantly access every piece of information that relates to a customer. Duo Software understands the demanding requirements
of the telecommunication industry and incorporates powerful CRM features to monitor customer interaction, complaints, inquiries
and more in order to ensure that you push your brands better in the market and ensure that your customers are satisfied.

 

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    Version 1.0	 

 

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Customer
information such as account details, history of interactions and personal data are provided by DuoContact through its easy-to-use,
unified interface.

 

2.4.1
Customer Information Overview

 

Availability
of all information regarding a customer’s interactions with the contact center enables a comprehensive profile of the customer
to be built on DuoContact. The information that can be stored includes extensive demographic information regarding a customer
such as name, date of birth, identification information (NIC / Passport / Drivers License), company, address, subscriber type,
SIM number, PUK etc. Integration with the IN system is carried out in order to access certain information.

 

Customer
information can be added and updated by users based on user privileges assigned to them. Mobile numbers and customer information
can be imported onto DuoContact.

 

2.4.2
Interaction Logging

 

All
customer interactions with agents will be logged in DuoContact. Agents can log interactions as Complaints, Inquiries or Activities.
Each interaction type can be subdivided into further subcategories.

 

Hutch
can also specify any number of fields regarding a certain category of complaint, inquiry or action. This would help identify information
specific to the interaction type which may be required.

 

The
status of interactions if applicable can be maintained on DuoContact as Open, In Progress or Closed. The status can be assigned
to the interaction by users, based on privileges assigned to them. Based on Hutch requirement default status can be assigned for
certain types of interactions.

 

When
closing complaints a result or reason for closure can be assigned. This will enable management teams to identify issues and relevant
remedial action taken.

 

2.4.3
Knowledge Base

 

DuoContacts
Knowledge Base allows you to integrate all details with regard to your products, services and brands in to the system. This will
provide your agents with this information from DuoContact itself without having to switch to another application to search for
product details. The knowledge base can be easily searched using keywords and comprehensive and simple navigation will provide
the agent with access to all areas regarding the product or service required by the customer.

 

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2.5
Back Office Operations

 

Back
office staff at Hutch will be able to use DuoContact to take action on certain complaints / inquiries / activities. Based on defined
workflows relevant personnel will be kept informed regarding the complaint, inquiry or activity. DuoContacts task inbox will be
populated with the relevant tasks. Each user will be able to access his / her task inbox.

 

2.5.1
Case Creation

 

When
a certain number of complaints of a certain type are being made by customers within a given time frame, it is an indication that
this matter requires urgent attention. DuoContact enables you to create a case for such situations. Creation of a case will generate
an alert to all agents logged into DuoContact in order to keep them informed regarding the possibility of similar complaints being
made.

 

Closure
of a case will close all complaints attached to that case. This would facilitate quick identification of critical issues, and
speedy resolution thereof.

 

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3.0
Pricing and Terms of Agreement

 

As
per the discussions and mutual agreement the terms of engagement would be as follows.

 

Duo
Software will provide the total DuoContact solution with functionality mentioned in the Scope of Work section of this document,
and will include all current functions provided by DuoContact at Hutch presently. The renewed contracted period will be for three
months commencing from 21st September 2015 to 20th December 2015. Upon completion of the three months the
contract is extendable on a monthly basis and subject to negotiations based on duration of the renewal.

 

The
total solution will include all required server side hardware, licensing, management, configuration and 24 X 7 onsite support.

 

The
licensing quantities are as follows:

 

	Description	 	Quantity	 
	E1’s	 	 	8	 
	Agent Consoles 
(in
    the event the number of licensing for agent console or back office console is not sufficient, Hutch may opt to switch amongst
    the back office, and agent console licenses + or – 20 seats, and not exceeding the total number of 120 seats)	 	 	40	 
	Back Office Work Action
    Consoles	 	 	80	 
	Supervisor Consoles	 	 	8	 

 

The
price to be paid monthly throughout the lifetime of the contract (three months) is US$16,500/- per month.

 

Duo
Software’s obligations are:

 

98%
system uptime

 

Mean
time between total system failures is 20 days

 

In
the event Duo Software does not meet the above service levels, Hutch has the right to retain up to 20% of the monthly fee at the
end of each month.

 

Exchange
Rate: Payment needs to be made by Hutch at the end of each month and middle rate is applicable to the date of invoice.

 

	21st
    September 2015

    Version 1.0	 
	 	/s/ Ajeewan Arumugam
	 	Ajeewan Arumugam

 

    	 	 	9

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