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                                                                     EXHIBIT 4.4

                        MELITA INTERNATIONAL CORPORATION
                             1997 STOCK OPTION PLAN

                                   SECTION 1.

                                     PURPOSE

EXPLANATORY NOTE:

     On October 23, 2001, divine, inc., a Delaware corporation ("divine"),
acquired eshare communications, Inc., a Georgia corporation ("eshare") in a
stock-for-stock merger with eshare surviving as a wholly owned subsidiary of
divine (the "MERGER"). In connection with the Merger, each share of common
stock, no par value per share, of eshare has been converted into the right to
receive 3.12 shares of divine Class A common stock. Each outstanding option to
purchase shares of eshare common stock with an exercise price that, when divided
by 3.12, was greater than $0.56, being the closing sale price of divine Class A
common stock on the trading day immediately prior to the effective time of the
merger, was terminated. Each outstanding eshare option with an exercise price
that, when divided by 3.12, was less than or equal to $0.56, became exercisable,
at an exercise price equal to the exercise price of the eshare option divided by
3.12, for a number of shares of divine Class A common stock determined by
multiplying the number of shares of eshare common stock subject to such eshare
option by 3.12.

     Other than as set forth in the paragraph above, the rights and obligations
of each holder of eshare options granted pursuant to this Plan remain in full
force and effect.

     The purpose of this Plan is to promote the interests of the Company by
granting Options to purchase Shares to Employees and Key Persons in order to
attract and retain Employees and Key Persons by providing an additional
incentive to work to increase the value of Shares and a stake in the future of
the Company that corresponds to the stake of each of the Company's shareholders.

                                   SECTION 2.

                                   DEFINITIONS

     Each term set forth in this Section 2 shall have the meaning set forth
opposite such term for purposes of this Plan and, for purposes of such
definitions, the singular shall include the plural and the plural shall include
the singular, and reference to one gender shall include the other gender.

     2.1    BOARD means the Board of Directors of the Company.

     2.2    CODE means the Internal Revenue Code of 1986, as amended.

     2.3    COMMITTEE means the Committee appointed in Section 5.

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     2.4    COMMON STOCK means the common stock of the Company, no par value per
share.

     2.5    COMPANY means divine, inc., a Delaware corporation, and any
successor to such organization.

     2.6    CONTINUOUS SERVICE means a period of continuous performance of
services by an Employee or Key Person for the Company, a Subsidiary or a Parent.

     2.7    EMPLOYEE means an employee of the Company, a Subsidiary or a Parent.

     2.8    EXCHANGE ACT means the Securities Exchange Act of 1934, as amended.

     2.9    EXERCISE PRICE means the price that shall be paid to purchase one
(1) Share upon the exercise of an Option granted under this Plan.

     2.10   EXISTING PERSON means (a) a shareholder or holder of any option or
warrant of the Company as of the effective date of the Plan or (b) any lineal
descendant or antecedent, father, mother, spouse, brother, or sister of such
shareholder or option or warrant holder or (c) a partnership, corporation,
limited liability company, trust or other entity formed primarily for the
benefit of any of the foregoing.

     2.11   FAIR MARKET VALUE of each Share on any date means the price
determined below on the last business day immediately preceding the date of
valuation:

     (a)    The closing sales price per Share, regular way, or in the absence
            thereof the mean of the last reported bid and asked quotations, on
            such date on the exchange having the greatest volume of trading in
            the Shares during the thirty-day period preceding such date (or if
            such exchange was not open for trading on such date, the next
            preceding date on which it was open); or

     (b)    If there is no price as specified in (a), the final reported sales
            price per Share, or if not reported, the mean of the closing high
            bid and low asked prices in the over-the-counter market for the
            Shares as reported by the National Association of Securities Dealers
            Automatic Quotation System, or if not so reported, then as reported
            by the National Quotation Bureau Incorporated, or if such
            organization is not in existence, by an organization providing
            similar services, on such date (or if such date is not a date for
            which such system or organization generally provides reports, then
            on the next preceding date for which it does so); or

     (c)    If there also is no price as specified in (b), the price per Share
            determined by the Board by reference to bid-and-asked quotations for
            the Shares provided by members of an association of brokers and
            dealers registered pursuant to Subsection 15(b) of the Exchange Act,
            which members make a market in the Shares, for such recent dates as
            the Board shall determine to be appropriate for fairly determining
            current market value; or

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     (d)    If there also is no price as specified in (c), an amount per Share
            determined in good faith by the Board to be the price at which the
            Committee acting in good faith determines through any reasonable
            valuation method that a Share might change hands between a willing
            buyer and a willing seller, neither being under any compulsion to
            buy or to sell and both having reasonable knowledge of the relevant
            facts. The Fair Market Value may be based on the most recent
            valuation of the Company performed by the Company's auditors or by
            other professionals retained to value the Company.

     2.12   INITIAL PUBLIC OFFERING means the first offering of Common Stock
for sale by the Company pursuant to a registration statement filed in accordance
with the 1933 Act or any comparable law then in effect.

     2.13   ISO means an option granted under this Plan to purchase Shares
that is intended by the Company to satisfy the requirements of Code Section 422
as an incentive stock option.

     2.14   KEY PERSON means (i) a member of the Board who is not an Employee,
(ii) a consultant, distributor or other person who has rendered valuable
services to the Company, a Subsidiary or a Parent, (iii) a person who has
incurred, or is willing to incur, financial risk in the form of guaranteeing or
acting as co-obligor with respect to debts or other obligations of the Company,
or (iv) a person who has extended credit to the Company. Key Persons are not
limited to individuals and, subject to the preceding definition, may include
corporations, partnerships, associations and other entities.

     2.15   NON-ISO means an option granted under this Plan to purchase Shares
that is not intended by the Company to satisfy the requirements of Code Section
422.

     2.16   OPTION means an ISO or a Non-ISO.

     2.17   OPTIONEE means any grantee of an Option.

     2.18   PARENT means any corporation that is a parent of the Company (within
the meaning of Code Section 424).

     2.19   PLAN means the Melita International Corporation 1997 Stock Option
Plan, as amended from time to time.

     2.20   SHARE means a share of the Common Stock of the Company.

     2.21   STOCK OPTION GRANT means the written agreement or instrument that
sets forth the terms of an Option granted to an Employee or Key Person under
this Plan.

     2.22   SUBSIDIARY means any corporation that is a subsidiary of the Company
(within the meaning of Code Section 424(f)).

     2.23   SURRENDERED SHARES means the Shares described in Section 11.2 that
(in lieu of being purchased) are surrendered for cash or Shares, or for a
combination of cash and Shares, in accordance with Section 11.

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     2.24   TEN PERCENT SHAREHOLDER means a person who owns (after taking into
account the attribution rules of Code Section 424(d)) more than ten percent
(10%) of the total combined voting power of all classes of shares of either the
Company, a Subsidiary or a Parent.

     2.25   1933 ACT means the Securities Act of 1933, as amended.

                                   SECTION 3.

                            SHARES SUBJECT TO OPTIONS

     No additional options will be issued under this Plan.

                                   SECTION 4.

                                 EFFECTIVE DATE

     The effective date of this Plan shall be February 6, 1997, provided, the
shareholders of the Company approve this Plan within twelve (12) months after
such effective date. If such effective date comes before such shareholder
approval, any Options granted under this Plan before the date of such approval
automatically shall be granted subject to such approval.

                                   SECTION 5.

                                    COMMITTEE

     This Plan shall be administered by the Committee appointed by the Board.
The Committee acting in its absolute discretion shall exercise such powers and
take such action as expressly called for under this Plan and, further, the
Committee shall have the power to interpret this Plan and (subject to Section
15) to take such other action in the administration and operation of this Plan
as the Committee deems equitable under the circumstances. The Committee's
actions shall be binding on the Company, on each affected Employee or Key
Person, and on each other person directly or indirectly affected by such
actions. Notwithstanding anything else to the contrary herein, the Board shall
have the authority and the final and conclusive decision to assume the powers
and responsibilities outlined above with respect to the Committee, in whole or
in part.

                                   SECTION 6.

                                   ELIGIBILITY

     Except as provided below, only Employees shall be eligible for the grant of
Options under this Plan, but no Employee shall have the right to be granted an
Option under this Plan merely as a result of his or her status as an Employee.
Key Persons may be eligible, subject to written approval by the Board, for the
grant of Options under this Plan, but only if the Key Person has provided
valuable services to the Company, a Subsidiary or a Parent and only if the
Option is a Non-ISO.

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                                   SECTION 7.

                                GRANT OF OPTIONS

     The Committee, acting pursuant to the procedure established by the Board,
shall either have the right to grant Options under this Plan, or recommend to
the Board that Options be granted under this Plan. In accordance with the
procedure established by the Board, the Committee, in its absolute discretion,
shall have the right to grant Options under this Plan from time to time to
purchase Shares and, further, shall have the right to grant new Options in
exchange for outstanding Options. Such Options shall be granted to Employees or
Key Persons selected by the Committee, acting in its discretion as set forth
above, and neither the Board nor the Committee shall be under any obligation
whatsoever to grant Options to all Employees or Key Persons, or to grant all
Options subject to the same terms and conditions. Each grant of an Option shall
be evidenced by a Stock Option Grant and each Stock Option Grant shall:

            1.     specify whether the Option is an ISO or Non-ISO; and

            2.     incorporate such other terms and conditions as the Committee,
            acting in its absolute discretion, deems consistent with the terms
            of this Plan, including (without limitation) a restriction on the
            number of Shares subject to the Option that first become exercisable
            or subject to surrender during any calendar year.

     In determining Employee(s) or Key Person(s) to whom an Option shall be
granted and the number of Shares to be covered by such Option, the Committee may
take into account the recommendations of the President of the Company and its
other officers, the duties of the Employee or Key Person, the present and
potential contributions of the Employee or Key Person to the success of the
Company, the anticipated number of years of service remaining before the
attainment by the Employee of retirement age, and other factors deemed relevant
by the Committee, in its sole discretion, in connection with accomplishing the
purpose of this Plan. An Employee or Key Person who has been granted an Option
to purchase Shares of the Company, whether under this Plan or otherwise, may be
granted one or more additional Options.

     If the Committee grants an ISO and a Non-ISO to an Employee on the same
date, the right of the Employee to exercise or surrender one such Option shall
not be conditioned on his or her failure to exercise or surrender the other such
Option.

                                   SECTION 8.

                                 EXERCISE PRICE

     If an Option is an ISO, the Exercise Price for each Share subject to such
Option shall be no less than the Fair Market Value of a Share on the date such
Option is granted or, if such Option is granted to a Ten Percent Shareholder,
the Exercise Price for each Share subject to such Option shall be no less than
110% of the Fair Market Value of a Share on the date such Option is granted. If
an Option is a Non-ISO, the Exercise Price for each Share shall be no less than
the minimum price required by applicable state law, or by the Company's
governing instrument, or $0.01, whichever price is greater. The Exercise Price
shall be payable in full in cash upon the exercise of any Option.

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                                   SECTION 9.

                                 EXERCISE PERIOD

     Each Option granted under this Plan shall be exercisable in whole or in
part at such time or times as set forth in the related Stock Option Grant, but
no Stock Option Grant shall:

            1.     make an Option exercisable before the date (a) such Option is
            granted; or (b) on which the Employee or Key Person to whom the
            Option is granted shall have completed 12 months of Continuous
            Service following the date of grant plus, for any person who has not
            continuously performed services for the Company, a Parent or a
            Subsidiary for at least six months prior to the date of grant, an
            additional number of months equal to the difference between (i) six
            months and (ii) the number of months of Continuous Service prior to
            the date of grant; or

            2.     make an Option exercisable after the earlier of the:

                   (a).   date such Option is exercised in full, or

                   (b).   date that is the tenth (10th) anniversary of the date
                   such Option is granted, if such Option is a Non-ISO or an ISO
                   granted to a non-Ten Percent Shareholder, or the date that is
                   the fifth (5th) anniversary of the date such Option is
                   granted, if such Option is an ISO granted to a Ten Percent
                   Shareholder.

     A Stock Option Grant may provide for the exercise of an Option after the
employment of an Employee has terminated for any reason whatsoever, including
death or disability. The Committee shall have the right, in its discretion, to
accelerate the time during which any Option may be exercised and to include in a
Stock Option Grant provisions that will automatically trigger acceleration of
the time during which an Option may be exercised, including, without limitation,
a Change of Control, as described in Section 17 hereinbelow.

     The Committee shall have the right, in its sole discretion, to condition
the vesting and exercisability of all or any portion of an Option upon an
Employee's successful attainment of annual or other periodic performance
objectives, as set forth in the Stock Option Grant.

                                   SECTION 10.

                               NONTRANSFERABILITY

     No Option granted under this Plan shall be transferable by an Employee or
Key Person other than by will or by the laws of descent and distribution, and
such Option shall be exercisable during an Employee's or Key Person's lifetime
only by the Employee or Key Person, as the case may be. The person or persons to
whom an Option is transferred by will or by the laws of descent and distribution
thereafter shall be treated as the Employee or Key Person.

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                                   SECTION 11.

                              SURRENDER OF OPTIONS

     11.1   GENERAL RULE. Only until the occurrence of an Initial Public
Offering, the Committee, acting in its absolute discretion, may incorporate a
provision in a Stock Option Grant to allow an Employee or Key Person to
surrender his or her Option in whole or in part in lieu of the exercise in whole
or in part of that Option on any date that:

            1.     the Fair Market Value of the Shares subject to such Option
            exceeds the Exercise Price for such Shares; and

            2.     the Option to purchase such Shares is otherwise exercisable.

     11.2   PROCEDURE. The surrender of an Option in whole or in part shall be
effected by the delivery of the Stock Option Grant to the Committee, together
with a statement signed by the Employee or Key Person that specifies the number
of Shares ("SURRENDERED SHARES") as to which the Employee or Key Person
surrenders his or her Option and how he or she desires payment be made for such
Surrendered Shares.

11.1 PAYMENT. An Employee or Key Person in exchange for his or her Surrendered
Shares shall receive a payment in cash or in Shares, or in a combination of cash
and Shares, equal in amount on the date such surrender is effected to the excess
of the Fair Market Value of the Surrendered Shares on such date over the
Exercise Price for the Surrendered Shares. The Committee, acting in its absolute
discretion, can approve or disapprove an Employee's or Key Person's request for
payment in whole or in part in cash and can make that payment in cash, in shares
or in such combination of cash and Shares as the Committee deems appropriate. A
request for payment only in Shares shall be approved and made in Shares to the
extent payment can be made in whole Shares and (at the Committee's discretion)
in cash in lieu of any fractional Shares.

11.2 RESTRICTIONS. Any Stock Option Grant that incorporates a provision to
allow an Employee or Key Person to surrender his or her Option in whole or in
part also shall incorporate such additional restrictions on the exercise or
surrender of such Option as the Committee deems necessary to satisfy the
conditions to the exemption under Rule 16b-3 (or any successor exemption) to
Section 16(b) of the Exchange Act. Notwithstanding any other provision of the
Plan of a Stock Option Grant, no provision permitting the surrender of an Option
shall be enforceable or of any force and effect upon the occurrence of an
Initial Public Offering.

                                   SECTION 12.

                             SECURITIES REGISTRATION

     Each Stock Option Grant may provide that, upon the receipt of Shares as a
result of the surrender or exercise of an Option, the Employee or Key Person
shall, if so requested by the Company, hold such Shares for investment and not
with a view of resale or distribution to the public and, if so requested by the
Company, shall deliver to the Company a written statement satisfactory to the
Company to that effect. Each Stock Option Grant may also provide that, if so

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requested by the Company, the Employee or Key Person shall make a written
representation to the Company that he or she will not sell or offer to sell any
of such Shares unless a registration statement shall be in effect with respect
to such Shares under the 1933 Act, and any applicable state securities law or,
unless he or she shall have furnished to the Company an opinion, in form and
substance satisfactory to the Company, of legal counsel acceptable to the
Company, that such registration is not required. Certificates representing the
Shares issued upon the exercise or surrender of an Option granted under this
Plan may at the discretion of the Company bear a legend to the effect that such
Shares have not been registered under the 1933 Act or any applicable state
securities law and that such Shares may not be sold or offered for sale in the
absence of an effective registration statement as to such Shares under the 1933
Act and any applicable state securities law or an opinion, in form and substance
satisfactory to the Company, of legal counsel acceptable to the Company, that
such registration is not required.

                                   SECTION 13.

                                  LIFE OF PLAN

     No Option shall be granted under this Plan on or after the earlier of:

            1.     the tenth (10th) anniversary of the effective date of this
            Plan (as determined under Section 4 of this Plan), in which event
            this Plan otherwise thereafter shall continue in effect until all
            outstanding Options have been surrendered or exercised in full or no
            longer are exercisable, or

            2.     the date on which all of the Shares reserved under Section 3
            of this Plan have (as a result of the surrender or exercise of
            Options granted under this Plan) been issued or no longer are
            available for use under this Plan, in which event this Plan also
            shall terminate on such date.

                                   SECTION 14.

                                   ADJUSTMENT

     The number of Shares reserved under Section 3 of this Plan, and the number
of Shares and other securities and property subject to Options granted under
this Plan, and the Exercise Price of such Options shall be adjusted by the
Committee in an equitable manner to reflect any change in the capitalization of
the Company, including, but not limited to, such changes as stock dividends or
stock splits. Furthermore, the Committee shall have the right to adjust (in a
manner that satisfies the requirements of Code Section 424(a)) the number of
Shares reserved under Section 3 of this Plan, and the number of Shares subject
to Options granted under this Plan, and the Exercise Price of such Options in
the event of any corporate transaction described in Code Section 424(a) that
provides for the substitution or assumption of such Options. If any adjustment
under this Section 14 creates a fractional Share or a right to acquire a
fractional Share, such fractional Share shall be disregarded, and the number of
Shares reserved under this Plan and the number subject to any Options granted
under this Plan shall be the next lower number of Shares, rounding all fractions
downward. An adjustment made under this Section 14 by the Committee shall be
conclusive and binding on all affected persons and, further, shall not
constitute an increase in the number of Shares reserved under Section 3 of this
Plan.

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                                   SECTION 15.

                          SALE OR MERGER OF THE COMPANY

     If the Company agrees to sell all or substantially all of its assets for
cash or property, or for a combination of cash and property, or agrees to any
merger, consolidation, reorganization, division or other transaction in which
Shares are converted into another security or into the right to receive
securities or property and such agreement does not provide for the assumption of
or substitution for the Options granted under this Plan, each Option at the
direction and discretion of the Committee, or as is otherwise provided in the
Stock Option Grants, may be canceled unilaterally by the Company in exchange for
the vested whole Shares (or, subject to satisfying the conditions to the
exemption under Rule 16b-3 or any successor exemption to Section 16(b) of the
Exchange Act, for the whole Shares and the cash in lieu of a fractional Share)
that each Employee or Key Person otherwise would receive if he or she exercised
the vested portion of his or her outstanding Option on a date immediately
preceding such sale or other corporate transaction, any such exchange to be made
only upon the payment of the Exercise Price for such outstanding Options.

                                   SECTION 16.

                            AMENDMENT OR TERMINATION

     This Plan may be amended by the Committee from time to time to the extent
that the Committee deems necessary or appropriate; provided, however, no such
amendment shall be made absent the approval of the shareholders of the Company
(1) to increase the number of Shares reserved under Section 3 except as set
forth in Section 14, (2) to extend the maximum life of the Plan under Section 13
or the maximum exercise period under Section 9, (3) to decrease the minimum
Exercise Price under Section 8, or (4) to change the designation of Employees or
Key Persons eligible for Options under Section 6. The Committee also may suspend
the granting of Options under this Plan at any time and may terminate this Plan
at any time; provided, however, the Company shall not have the right to modify,
amend or cancel any Option granted before such suspension or termination unless
(1) the Employee or Key Person consents in writing to such modification,
amendment or cancellation or (2) there is a dissolution or liquidation of the
Company or a transaction described in Section 14 or Section 15 of this Plan.

                                   SECTION 17.

                                CHANGE OF CONTROL

     For purposes of this Plan and documents evidencing Options granted pursuant
to this Plan, a "CHANGE OF CONTROL" of the Company shall be deemed to have
occurred if one of the following events takes place:

            1.     Any person other than an Existing Person becomes a holder of
                   record, as reflected on the stock transfer ledger of the
                   Company, of securities of the Company representing a right of
                   the person, acting individually and not in concert with any
                   other party (and not acting through a contract, arrangement,
                   understanding, relationship, proxy, voting trust, voting

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                   agreement, or other device), to vote more than fifty percent
                   (50%) of the combined voting power of the Company's then
                   outstanding securities;

            2.     A person other than an Existing Person obtains the right to
                   elect a majority of the members of the Board of Directors of
                   the Company, but not including any such right granted solely
                   pursuant to a proxy solicited by the Board of Directors of
                   the Company;

            3.     The Company or any of its subsidiaries shall sell, assign or
                   otherwise transfer, directly or indirectly, assets (including
                   stock or other securities of subsidiaries, but other than the
                   grant of licenses to intangible assets in the ordinary course
                   of business) having a fair market value of sixty-six percent
                   (66%) or more of all the assets of the Company and its
                   subsidiaries to any third party, other than a wholly owned
                   subsidiary of the Company; or

            4.     Any person other than an Existing Person becomes a beneficial
                   owner (as such term is used in Rule 13d-3 under the Exchange
                   Act) of securities of the Company representing more than
                   fifty percent (50%) of the combined voting power of the
                   Company's then outstanding securities, as determined for
                   purposes of the election of members of the Board of Directors
                   of the Company.

     Notwithstanding the above, no Change of Control shall be deemed to occur
solely as the result of the issuance of new securities pursuant to (a) an
Initial Public Offering or (b) the exercise of warrants and options granted and
outstanding as of the effective date of the Plan. In addition, a Change of
Control shall not, solely with respect to Section 17, Subsection 3 above, be
deemed to occur as a result of any conveyance, transfer or grant to a bank or
other financial institution of a collateral assignment of, securities title to
or security interest in any goods, accounts, inventory, general intangibles or
other assets of the Company or any of its subsidiaries to secure the obligations
of the Company or any of its subsidiaries to such bank or other financial
institution, or the exercise of any rights or remedies by such bank or other
financial institution relation thereto.

                                   SECTION 18.

                                  MISCELLANEOUS

     18.1   SHAREHOLDER RIGHTS. No Employee or Key Person shall have any rights
as a shareholder of the Company as a result of the grant of an Option to him or
to her under this Plan or his or her exercise or surrender of such Option
pending the actual delivery of Shares subject to such Option to such Employee or
Key Person.

     18.2   NO CONTRACT OF EMPLOYMENT. The grant of an Option to an Employee or
Key Person under this Plan shall not constitute a contract of employment or
other contract relating to the performance of any services by the Employee or
Key Person and shall not confer on an Employee or Key Person any rights upon his
or her termination of employment or other

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relationship in addition to those rights, if any, expressly set forth in the
Stock Option Grant that evidences his or her Option.

     18.3   WITHHOLDING. The exercise or surrender of any Option granted under
this Plan shall constitute an Employee's or Key Person's full and complete
consent to whatever action the Committee directs to satisfy the federal and
state tax withholding requirements, if any, that the Committee in its discretion
deems applicable to such exercise or surrender.

     18.4   TRANSFER. The transfer of an Employee between or among the Company,
a Subsidiary or a Parent shall not be treated as a termination of his or her
employment under this Plan.

     18.5   CONSTRUCTION. This Plan shall be construed under the laws of the
State of Georgia.

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                                                                     EXHIBIT 4.5

                        MELITA INTERNATIONAL CORPORATION
                             1997 STOCK OPTION PLAN
                       EXERCISE AND SHAREHOLDER AGREEMENT

EXPLANATORY NOTE:

     On October 23, 2001, divine, inc., a Delaware corporation ("divine"),
acquired eshare communications, Inc., a Georgia corporation ("eshare") in a
stock-for-stock merger with eshare surviving as a wholly owned subsidiary of
divine (the "MERGER"). In connection with the Merger, each share of common
stock, no par value per share, of eshare has been converted into the right to
receive 3.12 shares of divine Class A common stock. Each outstanding option to
purchase shares of eshare common stock with an exercise price that, when divided
by 3.12, was greater than $0.56, being the closing sale price of divine Class A
common stock on the trading day immediately prior to the effective time of the
merger, was terminated. Each outstanding eshare option with an exercise price
that, when divided by 3.12, was less than or equal to $0.56, became exercisable,
at an exercise price equal to the exercise price of the eshare option divided by
3.12, for a number of shares of divine Class A common stock determined by
multiplying the number of shares of eshare common stock subject to such eshare
option by 3.12.

     Other than as set forth in the paragraph above, the rights and obligations
of each holder of eshare options granted pursuant to this Plan remain in full
force and effect.

     This Exercise and Shareholder Agreement (the "EXERCISE AGREEMENT") is made
this_____ day of__________, 200___ by and between divine, inc. (the "COMPANY")
and the optionee named below ("OPTIONEE") pursuant to that certain Stock Option
Grant described below that was granted to Optionee under the Melita 1997 Stock
Option Plan (the "PLAN").

Optionee:

Social Security Number:

Address:

Number of Shares Purchased:

Price Per Share   $________

Aggregate Purchase Price:  $________

Date of Stock Option Grant: ________

     Optionee hereby delivers to the Company the Aggregate Purchase Price by
check in the amount of $___________, receipt of which is acknowledged by the
Board of Directors ("BOARD") of the Company.

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     The Company and Optionee hereby agree as follows:

     1.     PURCHASE OF SHARES. On this date and subject to the terms and
conditions of this Exercise Agreement and the Plan, Optionee hereby exercises,
subject to the contingencies below, the Stock Option Grant between the Company
and Optionee dated as of the "DATE OF STOCK OPTION GRANT" set forth above (the
"OPTION") with respect to the "NUMBER OF SHARES PURCHASED" set forth above of
the Company's Common Stock at the "Aggregate Purchase Price" set forth above
(the "PURCHASE PRICE") and the "PRICE PER SHARE" set forth above (the "PURCHASE
PRICE PER SHARE"). The term "SHARES" refers to the shares of the Company's no
par value common stock purchased under this Exercise Agreement and includes all
securities received (a) in replacement of the Shares and (b) as a result of
stock dividends or stock splits in respect of the Shares. Capitalized terms used
in this Exercise Agreement that are not defined herein have the definitions
ascribed to them in the Plan and the Option.

     2.     REPRESENTATIONS OF PURCHASER. Optionee represents and warrants to
the Company that:

     (a)    Optionee acknowledges that Optionee has received, read and
            understood the Plan and the Option and agrees to abide by and be
            bound by their terms and conditions;

     (b)    Optionee is purchasing the Shares for Optionee's own account for
            investment purposes only and not with a view to, or for sale in
            connection with, a distribution of the Shares within the meaning of
            the Securities Act of 1933, as amended (the "1933 ACT");

     (c)    Optionee has no present intention of selling or otherwise disposing
            of all or any portion of the Shares;

     (d)    Optionee is fully aware of (i) the highly speculative nature of the
            investment in the Shares; (ii) the financial hazards involved in the
            investment of the Shares; and (iii) the lack of liquidity of the
            Shares and the restrictions on transferability of the Shares (e.g.,
            that Optionee may not be able to sell or dispose of the Shares or
            use them as collateral for loans); and

     (e)    Optionee is capable of evaluating the merits and risks of this
            investment, has the ability to protect Optionee's own interests in
            this transaction and is financially capable of bearing a total loss
            of this investment.

     3.     COMPLIANCE WITH SECURITIES LAWS. Optionee understands and
acknowledges that the Shares have not been registered under the 1933 Act and
that, notwithstanding any other provision of the Option to the contrary, the
exercise of any rights to purchase any Shares is expressly conditioned upon
compliance with the 1933 Act and all applicable state securities laws. Optionee
agrees to cooperate with the Company to ensure compliance with such laws.

     4.     COMPANY'S RIGHT OF FIRST REFUSAL. Before any Shares held by Optionee
or any transferee (either being sometimes referred to herein as the "HOLDER")
may be sold or otherwise transferred (including transfer by gift or operation of
law), the Company shall

                                        2
<Page>

have an assignable right of first refusal to purchase the Shares on the terms
and conditions set forth in this Section 4 (the "RIGHT OF FIRST REFUSAL").

     (a)    NOTICE OF PROPOSED TRANSFER. The Holder of the Shares shall deliver
            to the Company a written notice (the "NOTICE") stating (i) the
            Holder's bona fide intention to sell or otherwise transfer such
            Shares, (ii) the name of each proposed purchaser or other transferee
            ("PROPOSED TRANSFEREE"), (iii) the number of Shares to be
            transferred to each Proposed Transferee, and (iv) the bona fide cash
            price or other consideration for which the Holder proposes to
            transfer the Shares (the "OFFERED PRICE"); in addition, by providing
            the Notice, the Holder is deemed to be offering to sell the Shares
            at the Offered Price to the Company.

     (b)    EXERCISE OF RIGHT OF FIRST REFUSAL. At any time within thirty (30)
            days after receipt of the Notice, the Company or its assignee may,
            by giving written notice to the Holder, elect to purchase any or all
            of the Shares proposed to be transferred to any one or more of the
            Proposed Transferees, at the purchase price determined in accordance
            with Subsection (c) below.

     (c)    PURCHASE PRICE. The purchase price for the Shares purchased under
            this Section 4 shall be the Offered Price. If the Offered Price
            includes consideration other than cash, the cash equivalent value of
            the non-cash consideration shall be determined by the Board in good
            faith.

     (d)    PAYMENT. Payment of the purchase price shall be made, at the option
            of the Company or its assignee, either (i) in cash (by check), by
            cancellation of all or a portion of any outstanding indebtedness of
            the Holder to the Company or such assignee, or by any combination
            thereof within thirty (30) days after receipt of the Notice or (ii)
            in the manner and at the time(s) set forth in the Notice.

     (e)    HOLDER'S RIGHT TO TRANSFER. If all of the Shares proposed in the
            Notice to be transferred to a given Proposed Transferee are not
            purchased by the Company and/or its assignee as provided in this
            Section 4, then the Holder may sell or otherwise transfer such
            Shares to that Proposed Transferee at the Offered Price or at a
            higher price, provided that such sale or other transfer is
            consummated within one hundred and twenty (120) days after the date
            of the Notice and provided further that any such sale or other
            transfer is effected in accordance with any applicable securities
            laws and the Proposed Transferee agrees in writing that the
            provisions of this Section 4 shall continue to apply to the Shares
            in the hands of such Proposed Transferee. If the Shares described in
            the Notice are not transferred to the Proposed Transferee within
            such period, a new Notice shall be given to the Company, and the
            Company shall again be offered the Right of First Refusal, before
            any Shares held by the Holder may be sold or otherwise transferred.

     (f)    EXCEPTION FOR CERTAIN FAMILY TRANSFERS. Anything to the contrary
            contained in this Section 4 notwithstanding, the transfer of any or
            all of the Shares, during Optionee's lifetime or on Optionee's death
            by will or intestacy, to Optionee's

                                        3
<Page>

            immediate family or to a trust for the benefit of Optionee or
            Optionee's immediate family shall be exempt from the provisions of
            this Section; provided, that as a condition to receiving the Shares,
            the transferee or other recipient shall agree in writing to receive
            and hold the Shares so transferred subject to the provisions of this
            Agreement, and to transfer such Shares no further except in
            accordance with the terms of this Agreement. As used herein,
            "IMMEDIATE FAMILY" shall mean the Optionee's spouse, lineal
            descendant or antecedent, father, mother, brother or sister.

     (g)    TERMINATION OF RIGHT OF FIRST REFUSAL. The Right of First Refusal
            shall terminate as to any Shares upon an Initial Public Offering (as
            such term is defined in the Plan).

     5.     COMPANY'S REPURCHASE OPTION. The Company shall have the option to
repurchase all or a portion of the Shares on the terms and conditions set forth
in this Section 5 (the "REPURCHASE OPTION") if Optionee should cease to be
employed by the Company for any reason, or no reason, including without
limitation Optionee's death, disability, voluntary resignation or termination by
the Company with or without cause.

     (a)    RIGHT OF TERMINATION UNAFFECTED. Nothing in this Agreement shall be
            construed to limit or otherwise affect in any manner whatsoever the
            right or power of the Company to terminate Optionee's employment or
            association with the Company at any time, for any reason or no
            reason, with or without cause. For purposes of this Agreement,
            Optionee shall be considered to be employed by the Company or
            associated with the Company if Optionee is an officer, director or
            full-time employee of the Company or any Parent or Subsidiary of the
            Company or if the Board determines that Optionee is rendering
            substantial services as a part-time employee, consultant, contractor
            or advisor to the Company or any Parent or Subsidiary of the
            Company. The Board shall have discretion to determine whether
            Optionee has ceased to be employed by or associated with the Company
            or any Parent or Subsidiary and the effective date on which such
            employment or association is terminated (the "TERMINATION DATE").

     (b)    EXERCISE OF REPURCHASE OPTION. Subject to Section 5(e) below, any
            time following the Termination Date, the Company may elect to
            repurchase any or all of the Shares by giving Optionee written
            notice of exercise of the Repurchase Option.

     (c)    CALCULATION OF REPURCHASE PRICE. In the event Optionee's employment
            with the Company terminates for any reason whatsoever, the Company
            or its assignee shall have the option to repurchase from Optionee
            (or from Optionee's personal representative as the case may be) any
            or all of the Shares at a price equal to the Fair Market Value (as
            defined in the Plan) of such Shares on the Termination Date.

     (d)    PAYMENT OF REPURCHASE PRICE. The repurchase price shall be payable,
            at the option of the Company or its assignee, by (i) check, (ii) by
            cancellation of all or a

                                        4
<Page>

            portion of any outstanding indebtedness of Optionee to the Company
            or such assignee, (iii) by delivery of a promissory note of the
            Company payable in equal annual installments over a four (4) year
            period from the date of repurchase at a per annum interest rate
            equal to the prime rate as announced from time to time by the
            Company's principal bank or, if the Company has no principal bank,
            that rate announced by the Wall Street Journal as the prevailing
            "PRIME RATE" of interest per annum, as of the Termination Date, or
            (iv) any combination of the above.

     (e)    TERMINATION OF REPURCHASE RIGHTS. The Repurchase Option shall
            terminate as to any Shares upon an Initial Public Offering (as such
            term is defined in the Plan).

     6.     COMPLIANCE WITH FEDERAL AND STATE SECURITIES LAWS. Optionee
understands and acknowledges that, in reliance upon the representations and
warranties made by Optionee herein, the Shares have not been registered with the
Securities and Exchange Commission ("SEC") under the 1933 Act, but have been
issued under an exemption or exemptions from the registration requirements of
the 1933 Act that impose certain restrictions on Optionee's ability to transfer
the Shares and have not been registered under any Georgia securities laws or the
securities laws of any other state. Optionee understands that Optionee may not
transfer any Shares unless such Shares are registered under the 1933 Act and the
securities laws of Georgia (or the securities laws of any other state, if
applicable) or unless, in the opinion of counsel to the Company, an exemption
from such registration is available. Optionee understands that only the Company
may file a registration statement with the SEC or Georgia (or other applicable
states), and that the Company is under no obligation to do so with respect to
the Shares. Optionee has also been advised that an exemption from registration
may not be available or may not permit Optionee to transfer all or any of the
Shares in the amounts or at the times proposed by Optionee.

     7.     ESCROW. As security for the faithful performance of this Exercise
Agreement, Optionee agrees, immediately upon receipt of the certificate(s)
evidencing the Shares, to deliver such certificate(s), to the Secretary of the
Company or its designee ("ESCROW HOLDER"), who is hereby appointed to hold such
certificate(s) in escrow and to take all such actions and to effectuate all such
transfers and/or releases of such Shares as are in accordance with the terms of
this Exercise Agreement. Optionee and the Company agree that Escrow Holder shall
not be liable to any party to this Exercise Agreement (or to any other party)
for any actions or omissions unless Escrow Holder is grossly negligent relative
thereto. The Escrow Holder may rely upon any letter, notice or other document
executed by any signature reputed to be genuine and may rely upon advice of
counsel and obey any order of any court with respect to the transactions
contemplated herein. The Shares shall be released from escrow upon termination
of both the Right of First Refusal set forth in Section 4 and the Repurchase
Option set forth in Section 5; provided, however, that such release shall not
affect the rights of the Company with respect to any pledge of Shares to the
Company. Optionee hereby irrevocably constitutes and appoints Escrow Holder as
Optionee's agent and attorney-in-fact for the purpose of executing and
delivering any and all documents necessary to transfer any Shares purchased
hereunder to the Company pursuant to the terms of this Exercise Agreement and to
record such transfer on the books of the Company, such appointment being made
with full power of substitution in the premises.

                                        5
<Page>

     8.     LEGENDS. Optionee understands and agrees that the certificate(s)
representing the Shares will bear legends in substantially the following form:

"THE SHARES REPRESENTED BY THIS CERTIFICATE HAVE NOT BEEN REGISTERED UNDER THE
GEORGIA SECURITIES ACT OF 1973, AS AMENDED ("GEORGIA ACT"), UNDER ANY OTHER
STATE SECURITIES LAW, OR UNDER THE SECURITIES ACT OF 1933, AS AMENDED ("FEDERAL
ACT"). THESE SHARES HAVE BEEN ACQUIRED FOR INVESTMENT AND MAY NOT BE OFFERED FOR
SALE, HYPOTHECATED, SOLD OR TRANSFERRED, NOR WILL ANY ASSIGNEE OR TRANSFEREE
THEREOF BE RECOGNIZED BY THE CORPORATION AS HAVING AN INTEREST IN SUCH SHARES,
IN THE ABSENCE OF (I) AN EFFECTIVE REGISTRATION STATEMENT WITH RESPECT TO THE
SHARES UNDER THE FEDERAL ACT, OR AN OPINION OF COUNSEL SATISFACTORY TO THE
CORPORATION THAT SUCH REGISTRATION IS NOT REQUIRED, AND (II) AN EFFECTIVE
REGISTRATION STATEMENT WITH RESPECT TO THE SHARES UNDER THE GEORGIA ACT AND
UNDER ANY OTHER APPLICABLE STATE LAW, OR AN OPINION OF COUNSEL SATISFACTORY TO
THE CORPORATION THAT SUCH SHARES WILL BE OFFERED FOR SALE, HYPOTHECATED, SOLD OR
TRANSFERRED ONLY IN A TRANSACTION THAT IS EXEMPT UNDER, OR THAT IS OTHERWISE IN
COMPLIANCE WITH, THE GEORGIA ACT AND ANY OTHER APPLICABLE STATE SECURITIES LAWS.

THE SHARES REPRESENTED BY THIS CERTIFICATE ARE SUBJECT TO THAT CERTAIN EXERCISE
AND SHAREHOLDER AGREEMENT DATED THE _____ DAY OF _______________, 20___, A COPY
OF WHICH IS ON FILE WITH THE CORPORATION."

     9.     STOP-TRANSFER NOTICES. Optionee understands and agrees that, in
order to ensure compliance with the restrictions referred to herein, the Company
may issue appropriate "stop-transfer" instructions to its transfer agent, if
any, and that, if the Company transfers its own securities, it may make
appropriate notations to the same effect in its own records.

     10.    TAX CONSEQUENCES. OPTIONEE UNDERSTANDS THAT OPTIONEE MAY SUFFER
ADVERSE TAX CONSEQUENCES AS A RESULT OF OPTIONEE'S PURCHASE OR DISPOSITION OF
THE SHARES. OPTIONEE REPRESENTS THAT OPTIONEE HAS CONSULTED WITH ANY TAX
CONSULTANT(S) OPTIONEE DEEMS ADVISABLE IN CONNECTION WITH THE PURCHASE OR
DISPOSITION OF THE SHARES AND THAT OPTIONEE IS NOT RELYING ON THE COMPANY FOR
ANY TAX ADVICE. IN PARTICULAR, OPTIONEE REPRESENTS THAT OPTIONEE HAS CONSULTED
WITH OPTIONEE'S TAX ADVISORS CONCERNING THE ADVISABILITY OF FILING AN ELECTION
WITH THE INTERNAL REVENUE SERVICE UNDER SECTION 83(B) OF THE INTERNAL REVENUE
CODE OF 1986, AS IT MAY BE AMENDED FROM TIME TO TIME.

     11.    ENTIRE AGREEMENT. The Plan and the Option are incorporated herein by
reference. This Exercise Agreement, the Plan and the Option constitute the
entire agreement of the parties and supersede in their entirety all prior
undertakings and agreements of the Company and Optionee with respect to the
subject matter hereof, and are governed by Georgia law except for that body of
law pertaining to conflict of laws.

                                        6
<Page>

Submitted by:                              Accepted by:
              -------------------------                 ------------------------

OPTIONEE:                                  COMPANY:

                                           divine, inc.
---------------------------------------
(Print name of Optionee)
                                           By:
---------------------------------------       ----------------------------------
(Signature of Optionee)

                                           Title:
                                                 -------------------------------

Dated:                                     Dated:
       --------------------------------           ------------------------------

                                        7

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