Document:

Exhibit 10.22

                                [GRAPHIC OMITTED]

                        BUSINESS EXECUTIVE SERVICE, INC.
--------------------------------------------------------------------------------
                    BUSINESS INCUBATION & LEASING SPECIALIST

                       MAIL MARKETING MANAGEMENT AGREEMENT

     THIS MAIL MARKETING MANAGEMENT AGREEMENT (the "Agreement") is made this 1th
day  of November, 2001 (the "Effective Date"), by and between Business Executive
Services,  Inc.,  a Arizona corporation whose address is 4840 E. Jasmine Street,
Suite  110,  Mesa,  Arizona  85205  ("Consultant")  and  Telco Billing, Inc., an
Nevada  corporation  with its offices located at 4840 East Jasmine Street, Suite
105,  Mesa,  Arizona  85205  (the  "Company").

     WHEREAS,  Consultant  has  experience  in  mail  marketing,  invoicing  and
compliance  mailing.

     WHEREAS,  the Company desires to retain Consultant to advise and assist the
Company in such matters on the terms and conditions set forth below.

     NOW,  THEREFORE,  in  consideration  of  the mutual promises, covenants and
agreements  contained herein, and for other good and valuable consideration, the
receipt  and  sufficiency  of  which  is  hereby  acknowledged,  the Company and
Consultant  agree  as  follows:

1.   ENGAGEMENT.

     The  Company  hereby  retains  Consultant,  effective  as of the date first
written  above  (the  "Effective  Date")  and  continuing  until termination, as
provided herein, to provide the Company with the following services:

     Consultant  will  provide  scheduling  and completion of all outgoing mail.
Company  will  provide  Consultant  with  all  of  the  hardware  necessary  for
Consultant  to  perform  Consultant's  duties.

2.   TERM.

     This  Agreement  shall  have  an initial term of one (1) year (the "Primary
Term"),  commencing  with  the  Effective Date. At the conclusion of the Primary
Term,  this  Agreement  will  automatically  be extended on an annual basis (the
"Extension  Period") unless Consultant or the Company shall deliver to the other
party  written  notice  terminating the Agreement. Any notice to terminate given
hereunder  shall  be in writing and shall be delivered at least thirty (30) days
before the end of the Primary Term or any subsequent Extension Period.

3.   TIME AND EFFORT OF CONSULTANT.

     Consultant  shall  allocate  time,  as  it  deems  necessary to provide the
Services.  The  particular  amount  of  time may vary from day to day or week to
week. However, it is expressly understood that

Mail Marketing Agreement between
Business Executive Service, Inc. & Telco Billing, Inc.
November 1, 2001

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<PAGE>
Consultant  is  not billing Company for the time performed but rather is billing
Company  based on the number of mail pieces sent each year. Additionally, in the
absence  of  willful  misfeasance,  bad  faith,  or  reckless  disregard for the
obligations or duties hereunder by Consultant, Consultant shall not be liable to
the  Company or any of its shareholders for any act or omission in the course of
or  connected  with  rendering the Services, including but not limited to losses
that  may  be  sustained  in  any  corporate  act  in  any  subsequent  Business
Opportunity  (as defined herein) undertaken by the Company as a result of advice
provided  by  Consultant.

4.   COMPENSATION.

The  Company  agrees to pay Consultant a fee for the Services ("Consulting Fee")
as  follows:

Consultant  shall  be  paid by Company monthly on the 1st of the month. The rate
shall  be  $.015  per  mail  piece  sent  based  off  the  yearly  forecast.

Fee  based  on  the  projected mailings attached & provided by company.  Company
shall be billed based on the 12-month average in all cases not to be below a fee
of  $15,750.  Consultant  shall  provide  a  quarterly  accounting  of  usage to
company.

A  late  fee  of  1.5%  will  be charged on any payments more than 10 days late.
Failure to pay the payment and/or late payments when due can subject the Company
to  cancellation  by  Consultant  hereunder. If this contract is canceled due to
non-payment  then  Consultant  will be eligible for expenses equal to 33% of the
amount  outstanding  for  collection costs as well as a termination fee equal to
one  months  billing  (at  the  pervious  month's  rate).

5.   COSTS AND EXPENSES.

     All  third  party  and out-of-pocket expenses incurred by Consultant in the
performance of the Services shall be paid by the Company, or Consultant shall be
reimbursed  if paid by Consultant on behalf of the Company, within ten (10) days
of  receipt  of  written  notice  by  Consultant, provided that the Company must
approve  in  advance  all  such  expenses  in  excess  of  $1,000  per  month.

6.   PLACE OF SERVICES.

     The  Services  provided  by  Consultant  hereunder  will  be  performed  at
Consultant's  offices  except as otherwise mutually agreed by Consultant and the
Company.

7.   INDEPENDENT CONTRACTOR.

     Consultant  will act as an independent contractor in the performance of its
duties  under  this  Agreement.  Accordingly, Consultant will be responsible for
payment  of  all federal, state, and local taxes on compensation paid under this
Agreement,  including  income and social security taxes, unemployment insurance,
and  any  other  taxes  due  relative to Consultant's Personnel, and any and all
business  license  fees as may be required. This Agreement neither expressly not
impliedly  creates  a  relationship  of  principal  and  agent,  or employee and
employer,  between Consultant's Personnel and the Company Neither Consultant nor
Consultant's  Personnel are authorized to enter into any agreements on behalf of
the  Company.  The  Company  expressly retains the right to approve, in its sole
discretion,  each  Asset  Opportunity  or  Business

Opportunity  introduced  by  Consultant,  and  to  make all final decisions with
respect  to  effecting  a

Mail Marketing Agreement between
Business Executive Service, Inc. & Telco Billing, Inc.
November 1, 2001

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<PAGE>
transaction on any Business Opportunity.

8.   NO AGENCY EXPRESS OR IMPLIED.

     This  Agreement  neither  expressly nor impliedly creates a relationship of
principal and agent between the Company and Consultant, or employee and employer
as  between  Consultant's  Personnel  and  the  Company.

9.   TERMINATION.

     The  Company  and  Consultant  may  terminate  this  Agreement  before  the
expiration  of the Primary Term upon thirty (30) days written notice, so long as
termination  is  with mutual written consent. Absent mutual consent, and without
prejudice to any other remedy to which the terminating party may be entitled (if
any),  either  party  may terminate this Agreement with thirty (30) days written
notice  under  the  following  conditions:

     A.   By the Company.
          ---------------

            (i).  If  during the Primary Term of this Agreement or any Extension
                  Period,  Consultant  is  unable to provide the Services as set
                  forth herein for thirty (30) consecutive business days because
                  of  illness,  accident,  or  other  incapacity of Consultant's
                  Personnel;  or,

            (ii)  If  Consultant  willfully  breaches  the duties required to be
                  performed  hereunder,  or,

     B.   By Consultant.
          --------------

            (i).  If  the  Company  breaches this Agreement or fails to make any
                  payments  or  provide  information  required  hereunder;  or,

            (ii). If  the  Company  ceases business or, other than in an Initial
                  Merger,  sells  a  controlling  interest  to a third party, or
                  agrees  to  a  consolidation  or merger of itself with or into
                  another corporation, or enters into such a transaction outside
                  of  the scope of this Agreement, or sells substantially all of
                  its  assets  to  another  corporation,  entity  or  individual
                  outside  of  the  scope  of  this  Agreement;  or,

           (iii). If  the  Company,  subsequent  to  the execution hereof, has a
                  receiver  appointed  for  its business or assets, or otherwise
                  becomes  insolvent or unable to timely satisfy its obligations
                  in  the ordinary course of business, including but not limited
                  to  the  obligation  to  pay  the  Consulting  Fee;  or,

            (iv). If the Company, subsequent to the execution hereof; institutes
                  or  makes  a  general assignment for the benefit of creditors,
                  has  instituted  against  it  any  bankruptcy  proceeding  for
                  reorganization  or  rearrangement  of  its  financial affairs,
                  files a petition in a court of bankruptcy, or is adjudicated a
                  bankrupt;  or,

            (v).  If  any of the disclosures made herein or subsequent hereto by
                  the  Company  to  Consultant  are  determined to be materially
                  false  or  misleading.

Mail Marketing Agreement between
Business Executive Service, Inc. & Telco Billing, Inc.
November 1, 2001

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<PAGE>
12.  INDEMNIFICATION.

     Subject  to  the  provisions  herein,  the  Company and Consultant agree to
indemnify,  defend  and  hold  each other harmless from and against all demands,
claims,  actions,  losses,  damages,  liabilities, costs and expenses (including
without  limitation,  interest,  penalties  and  attorneys'  fees  and expenses)
asserted  against  or  imposed  or  incurred  by  either  party  by reason of or
resulting  from  any  action  by (or the breach of any representation, warranty,
covenant, condition, or agreement by) the other party to this Agreement

13.  REMEDIES

     Consultant  and  the  Company  acknowledge that in the event of a breach of
this  Agreement  by  either  party,  money  damages would be inadequate, and the
non-breaching  party  would  have no adequate remedy at law. Accordingly, in the
event  of  any  controversy  concerning  the  rights  or  obligations under this
Agreement,  such rights or obligations shall be enforceable in a court of equity
by  a  decree of specific performance. Such remedy, however, shall be cumulative
and  nonexclusive,  and  shall  be  in addition to any other remedy to which the
parties  may  be  entitled.

14.  MISCELLANEOUS.

     A.   Subsequent  Events Consultant and the Company each agree to notify the
          ----------  ------
          other party if, subsequent to the date of this Agreement, either party
          incurs obligations which could compromise its' efforts and obligations
          under  this  Agreement.

     B.   Amendment This Agreement may be amended or modified at any time and in
          ---------
          any  manner  only  by an instrument in writing executed by the parties
          hereto.

     C    Further  Actions  and  Assurances.  At any time and from time to time,
          -------  ------------  ----------
          each  party  agrees,  at  its or their expense, to take actions and to
          execute  and  deliver  documents  as  may  be  reasonably necessary to
          effectuate  the  purposes  of  this  Agreement.

     D.   Waiver.  Any failure of any party to this Agreement to comply with any
          ------
          of  its obligations, agreements, or conditions hereunder may be waived
          in  writing  by the party to whom such compliance is owed. The failure
          of  any  party  to  this  Agreement  to enforce at any time any of the
          provisions  of  this  Agreement  shall  in no way be construed to be a
          waiver  of  any  such provision or a waiver of the right of such party
          thereafter  to enforce each and every such provision. No waiver of any
          breach  of  or noncompliance with this Agreement shall be held to be a
          waiver  of  any  other  or  subsequent  breach  or  noncompliance

     E.   Assignment Neither this Agreement nor any right created by it shall be
          ----------
          assignable  by  either  party without the prior written consent of the
          other.

     F.   Notices.  Any  notice  or other communication required or permitted by
          -------
          this  Agreement  must be in writing and shall be deemed to be properly
          given  when delivered in person to an officer of the other party, when
          deposited  in  the  United States mail for transmittal by certified or
          registered  mail,  postage  prepaid;  when  deposited  with  a  public
          telegraph  company  for  transmittal;  or  when  sent  by  facsimile
          transmission,  provided  that  the  communication  is  addressed:

Mail Marketing Agreement between
Business Executive Service, Inc. & Telco Billing, Inc.
November 1, 2001

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<PAGE>
            (i)   In  the  case  of  the  Consultant:

                  Business Executive Services, Inc.
                  4840 East Jasmine Street, Suite 110
                  Mesa, Arizona 85205
                  Telephone:     (480) 860-0011
                  Facsimile:     (480) 860-0800
                  Attention  President

            (ii)  In the case of the Company:

                  Telco Billing, Inc.
                  4840 East Jasmine Street, Suite 105
                  Mesa, Arizona 85205
                  Telephone:     (480) 654-9646
                  Facsimile:     (480) 654-9727
                  Attention:  President

          or  to  such  other  person  or  address  designated in writing by the
Company  or  Consultant  to  receive  notice.

     G    Headings  The  section  and  subsection headings in this Agreement are
          --------
          inserted  for  convenience  only  and  shall not affect in any way the
          meaning  or  interpretation  of  this  Agreement.

     H    Governing Law This Agreement was negotiated in and is being contracted
          -------------
          for  in  Arizona,  and  shall  be governed by the laws of the State of
          Arizona,  and  the  United  States  of  America,  notwithstanding  any
          conflict-of-law  provision to the contrary. The parties hereby consent
          to  the  personal  jurisdiction  of the courts located in the State of
          Arizona.

     I.   Binding  Effect.  This  Agreement  shall  be  binding upon the parties
          ----------------
          hereto  and  inure  to  the  benefit  of the parties, their respective
          heirs,  administrator,  executors,  successors,  and  assigns.

     J.   Entire Agreement. This Agreement contains the entire agreement between
          -----------------
          the  parties  hereto  and  supersedes  any  and  all prior agreements,
          arrangements,  or  understandings  between the parties relating to the
          subject  matter of this Agreement. No oral understandings, statements,
          promises,  or  inducements  contrary  to  the  terms of this Agreement
          exist.  No  representations,  warranties,  covenants,  or  conditions,
          express  or implied, other than as set forth herein, have been made by
          any  party.

     K.   Severability.  If  any part of this Agreement is deemed unenforceable,
          ------------
          the  balance  of  the Agreement shall remain in full force and effect.

     L.   Counterparts.  A  facsimile,  telecopy,  or other reproduction of this
          ------------
          Agreement  may be executed simultaneously in two or more counterparts,
          each  of  which shall be deemed an original, but all of which together
          shall  constitute  one and the same instrument, by one or more parties
          hereto and such executed copy may be delivered by facsimile or similar

Mail Marketing Agreement between
Business Executive Service, Inc. & Telco Billing, Inc.
November 1, 2001

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<PAGE>
          instantaneous  electronic  transmission  device  pursuant to which the
          signature  of  or  on behalf of such party can be seen. In this event,
          such  execution  and  delivery  shall be considered valid, binding and
          effective  for  all  purposes. At the request of any party hereto, all
          parties  agree to execute an original of this Agreement as well as any
          facsimile,  telecopy  or  other  reproduction  hereof.

     M.   Time  is  of the Essence. Time is of the essence of this Agreement and
          ------------------------
          of  each  and  every  provision  hereof.

IN  WITNESS  WHEREOF, the parties have executed this Agreement on the date above
written.

THE "CONSULTANT"                             THE "COMPANY"
BUSINESS EXECUTIVE SERVICES, INC.            TELCO BILLING, INC.

BY:                                          BY:
---------------------------------------      -----------------------------------
Joe Susco, President                         Angelo Tullo, CEO/President

Mail Marketing Agreement between
Business Executive Service, Inc. & Telco Billing, Inc.
November 1, 2001

                                  Page 6 of 6
<PAGE>Jabber OEM License Agreement

Exhibit 10.14 
 
JABBER OEM SOFTWARE LICENSE AGREEMENT 
 
This Jabber OEM Software License Agreement (the “Agreement”) is entered into as of 1, October 2001 (the
“Effective Date”) between Jabber, Inc., a Delaware corporation with its principal place of business at 1899 Wynkoop St., Suite 600, Denver, Colorado, 80202 (“Jabber”) and France Telecom, a french corporation with its principal
place of business at 6, place d’Alleray 75505 PARIS cedex IS having offices at France Telecom R&D , 38 rue du General leclerc, 92794 Issy Moulineaux, France, represented by Ms Marie-Jo Revillet, intermim manager of DM1 for France Telecom
R&D, acting as authorized signatory for and on behalf of France Telecom (“Distributor”), (individually, a “Party,” and collectively, the “Parties”), with respect to the following facts: 
 
1. General Background. Jabber licenses certain software
(“Software”) and associated documentation (“Documentation”), as defined and described in Exhibit A hereto, incorporated herein by this reference. All references herein to Software shall include enhancements and upgrades thereto
as they are made available, including Major Releases, Minor Releases, and New Modules integrated into the Software (as all such terms are defined below and subject to Distributor’s rights to such items as set forth in Exhibit C hereto).
Distributor intends to create and offer licenses for one or more products (the “Products”), a description of which appears in Exhibit B hereto, incorporated herein by this reference. Distributor seeks to incorporate the Software into its
Products. Jabber wishes to grant to Distributor the right to distribute the resulting Products containing the Software, and to copy and distribute the Documentation, for those limited purposes. 
 
2. Statement of Agreement. Now, therefore, in consideration of the
mutual covenants contained herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree to the following terms, conditions and obligations. 
 
3. Grant of License from Jabber to Distributor. Subject to the terms
and conditions contained in this Agreement, Jabber hereby grants Distributor a non-exclusive, non-transferable, perpetual, worldwide license to: 
 
(i) use, sublicense, modify, create derivative works of, copy and reproduce the source code for the Software (hereinafter “Source
Code”) (including for Alterations as described in Section 6 hereto) solely to produce such changes to the Source Code as may be necessary to ensure compatibility with the Products, with the proviso that Source Code is provided only if so
indicated on Exhibit A hereto, incorporated herein by this reference, and Distributor’s license to the Source Code pursuant to this Agreement is conditional upon payment of a separate Source Code License Fee as specified in Exhibit D hereto,
incorporated herein by this reference; 
 
(ii)
modify, create derivative works of, copy and reproduce the Documentation to describe the Software, unmodified or modified pursuant to Section 3(i); 
 
(iii) reproduce copies of the object code of the Software, unmodified or modified pursuant to Section 3(i), and the Documentation (in
whole or in part), unmodified or modified pursuant to Section 3(ii), provided that each unit of any Product incorporating the Software shall incorporate the Software into the Product in such a way that the Software shall not be available to a user
on a stand-alone basis independent of the Product; and 
 
(iv) market, publicly perform, publicly display, sublicense and distribute the Software in Europe directly or indirectly through Third Party Resellers. 
 
(v) The rights granted under Section 3(iv) are exclusive as to Affiliates of Distributor.
“Affiliates” is hereby defined as an entity that directly, or indirectly through one or more intermediaries, controls, or is controlled by, or is under common control with, Distributor. The term “control” (including the terms
“controlling,” “controlled by” and “under common control with”) means the possession, direct or indirect, of the power to direct or cause the direction of the management and policies of a person, whether through the
ownership of voting securities, by contract, or otherwise. 
 
4. Exclusions from Grant of License. No right is granted to distribute the Source Code. 
 
5. Proprietary Rights. Distributor acknowledges that, as between Jabber and Distributor, Jabber controls all right, title and interest in the
Software and Documentation. Except as expressly provided herein, Jabber does not grant to Distributor any other right or license, either express or implied, in the Software or Documentation. Distributor shall not reverse engineer, 

modify, adapt, translate or create derivative works based on the Software or Documentation, or knowingly permit any third party to engage in
the foregoing, except as specifically authorized by the terms of this Agreement. 
 
6. Ownership of Modifications. Any modifications, adaptations or derivative works made from the Source Code will be owned as set forth in this Section: 
 
(i) Modifications to Software. Distributor agrees to disclose
to Jabber all modifications, adaptations, derivative works and Bug Fixes (“Alterations”) to the Software that it makes, and hereby assigns and transfers to Jabber all right, title and interest in all such modifications, adaptations,
derivative works and Bug Fixes, including all intellectual property rights therein only if Jabber incorporates them into the Software. A “Bug Fix” is a modification to the Source Code that removes a reproducible defect in the Software that
causes the Software to fail to conform to its written specifications. Jabber may, in its sole discretion, incorporate any Alterations developed by Distributor into the Software. If Jabber does not incorporate an Alteration into the Software, Jabber
will provide to Distributor suggestions with regard to potential changes to the Alteration to make it more acceptable; however, Jabber retains sole discretion to determine whether to incorporate any Alterations into the Software. 
 
(ii) New Modules. Distributor shall retain ownership of any
New Modules created by Distributor for use with the Software. A “New Module” is an external module that does not use any of the Source Code, except as an interface to the Software (“New Modules”). If Jabber and Distributor agree
to integrate a New Module into the Software in a Minor or Major Release, Distributor will assign and transfer to Jabber all right, title and interest in such New Module. (iii) Modifications to Documentation. Distributor shall retain ownership of its
changes to Documentation. Jabber reserves the right to review and suggest changes to the form, content and packaging of Documentation related to the Software and Distributor agrees to implement all reasonable changes requested by Jabber.

 
7. Software License Agreement. Distributor shall ensure
that each copy of the Software it distributes, alone or through its Third Party Resellers, to its/their Customers (“Customers”) be sublicensed under the terms of an End-user agreement within the limit of the rights granted by Jabber to
Distributor. Such an agreement (EULA) to the extent necessary to protect Jabber’s right as provided in this Agreement, shall contain provisions substantially similar to provisions specified in Exhibit E. Upon Jabber’s request, Distributor
will keep Jabber apprised of its activities, if any, to enforce its EULA with particular Customers. In addition, Jabber shall have the right to enforce Distributor’s EULA as a third party beneficiary. Distributor agrees that: (i) Jabber may
join Distributor as a named plaintiff in any lawsuit involving Jabber’s rights or reputation brought by Distributor against Customer, and (ii) Distributor will take such other actions, give such information and render such aid, as may be
reasonably necessary to allow Jabber to bring and prosecute such suits. Distributor shall not be required to disclose to Jabber Confidential Information regarding Customers. 
 
8. Distribution Agreements. Distributor shall have the right to appoint, in accordance with written distribution
agreements (“Distribution Agreements”), Third Party Resellers to distribute, market, sell, and sublicense its Products created under and subject to the terms and conditions of this Agreement. Distributor shall incorporate by reference the
terms of this Agreement into said Distribution Agreements so as to notify Third Party Resellers that they must comply with the applicable terms of this Agreement, provided, however, that all pricing and payment terms hereof shall be deemed to be
Confidential Information, and nothing herein shall obligate Distributor to disclose any confidential provisions herein to its Third Party Resellers. Each Distribution Agreement shall expressly state that the Distribution Agreement shall terminate
without further action on the part of Jabber in the event that this Agreement is terminated, provided, however, that Distributor and its Third Party Resellers may fulfill obligation they incurred to Customers prior to such termination date.
Distributor shall not allow Third Party Resellers access to the Source Code provided to Distributor under this Agreement. 
 
9. Export Control. Each Party will comply, and Distributor will take all reasonable steps to ensure that its Third Party Resellers are in
compliance, with all relevant laws governing such Party regarding export of the Software and of the Products. Each Party shall indemnify and hold the other harmless from any claim that it has breached this section, and furthermore Distributor shall
indemnify Jabber to the extent that Distributor is likewise indemnified by its Third Party Resellers for their failure to comply with their applicable export laws. 
 
10. Deliverables and Shipping. Jabber shall provide to Distributor one copy of the Source Code in a commercially
reasonable format, and instruction for generating any per-copy identifying information specified in Exhibit A hereto (if any), with Bug Fixes, enhancements and upgrades as of the Effective Date of this Agreement. Jabber shall provide Documentation
in both electronic and printed hard copy form, including artwork if appropriate. Shipment is F.O.B. Jabber. 

 

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11. Enhancements and
Upgrades. At Distributor’s option, Jabber shall provide to Distributor new releases, if any, of the Software, and Documentation describing those new releases, only as described in future Maintenance agreement, and upon the payment of a
Annual Maintenance and Support Fees. To conclude such an agreement, Jabber will make a fair and reasonable offer for such maintenance before November, 1st 2001. 
 
12.
Installation and Related Services. Distributor or, at Distributor’s option, its Third Party Resellers, or its/their Customers, are responsible for installation of the Software, and for training of users, data conversion and other
services necessary to install and use the Software. 
 
13. Fees,
Records and Report. In consideration for the rights granted under this Agreement, Distributor agrees to pay Jabber the amounts specified in Exhibit D hereto. Distributor further agrees to maintain records and provide reports as specified in
Exhibit D. Distributor agrees not to refer, and not to allow its Third Party Resellers to refer, to the Software as free or imply that the Software is included free with the Products, or refer to other Jabber product prices in relation to the
Software or make any other similar claims, whether via advertising, packaging or any other form of communication, printed, verbal or otherwise, without Jabber’s prior written agreement. Distributor’s making of any such claim, or allowing
Third Party Resellers to make such claim, shall be deemed a material breach of this Agreement. 
 
14. Payment Terms. Amounts due shall be considered paid when Jabber is in receipt of the amount due or upon confirmation of receipt by a bank designated by Jabber. For all payments not received
within forty-five (45) days of the due date, a late payment fee shall accrue daily on such unpaid amounts at the rate of one-and-one-half percent (1.5%) per month or the maximum rate permitted by law, whichever is lower. 
 
15. Reasonable Commercial Efforts. Distributor shall use reasonable
commercial efforts to market and distribute the Products through its sales channel(s). 
 
16. Copyright Notices. Distributor shall not remove any copyright notes from the Software or the Documentation. Distributor shall reproduce on each copy of the Software and on any Documentation supplied with the
Software, wherever a copyright notice including the Distributor’s own name appears, the copyright notices specified in Exhibit A hereto. 
 
17. Trademark Rights and Notice. Neither Party shall adopt, use or register any trademark, trade name or other marketing name of the other Party or
any of its affiliates, or any confusingly similar trademark, trade name or other marketing name. The Parties expressly acknowledge that, as between Jabber and Distributor, JABBER is a trademark of Jabber, Inc. Distributor shall not remove any
trademark notices from the Software or Documentation. Distributor shall reproduce on each copy of the Software and on any Documentation supplied with the Software, wherever a trademark notice including the Distributor’s own name appears, the
trademark notices specified in Exhibit A hereto. 
 
18.
Warranties.  
 
(i) Media Warranty. Jabber
warrants that the media containing the Software, the Source Code and Documentation shall be free of material defects (the “Media Warranty”). Distributor’s sole and exclusive remedy for breach of this Media Warranty is replacement of
the defective media as long as any such defect is found within three (3) months after shipment by Jabber. 
 
(ii) Express Warranties. Jabber expressly warrants that the performance of the rights and obligations set forth under this Agreement will
not breach any other agreement or arrangement by which Jabber is bound. Jabber expressly warrants that it has the right and authority to enter into this Agreement and to license the Software and Source Code to Distributor in accordance with the
terms hereof. Jabber expressly warrants that it is not aware of any claim that Software infringes any rights of any third party. Jabber shall, at its expense, defend any suit or claim brought against Distributor and shall indemnify Distributor
against an award of damages and costs against Distributor by a final court judgment based on a claim that Distributor’s or its Customers’ use of Software infringes a third-party patent or copyright, if Distributor: (a) notifies Jabber in
writing of the suit or claim within ten (10) days after Distributor receives notice; (b) gives Jabber sole authority to defend or settle the suit or claim; (c) gives Jabber all information in Distributor’s control concerning the suit or claim;
and (d) reasonably cooperates and assists Jabber, at Jabber’s expense, with defense of the suit or claim. Jabber does not warrant the Software against any suit or claim of infringement based upon the use of the Software in combination,
operation or use with any product not furnished by Jabber, in a modified state not authorized by Jabber, or in a manner other than that for which it was designed, if it would have been avoided without such use of the Software. 
 
(iii) Exclusion of Other Warranties. EXCEPT AS PROVIDED IN
THIS SECTION, ALL SOFTWARE PROVIDED HEREUNDER IS PROVIDED “AS IS.” NOTWITHSTANDING ANY OTHER PROVISION IN THIS 

 

3 

AGREEMENT, JABBER DOES NOT WARRANT THAT THE USE OF THE PRODUCTS SHALL BE UNINTERRUPTED OR ERROR FREE, OR THAT ALL DEFICIENCIES OR ERRORS ARE
CAPABLE OF BEING CORRECTED. THE FOREGOING WARRANTIES ARE EXCLUSIVE OF ALL OTHER WARRANTIES, WHETHER WRITTEN, ORAL, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS AND THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 
 
(iv) Harmful Code Warranty. To the best of Jabber’s knowledge, the Software does not contain, nor will contain upon delivery Harmful Code, as that term is defined below. “Harmful Code” shall mean any computer
programming code which is constructed with the intent to and which does, damage, interfere with or otherwise improperly affect other computer programs, data files or hardware without the knowledge or consent of the computer user. “Harmful
Code” includes, but is not limited to, self-replicating and self-propagating program instructions commonly referred to as “viruses” or “worms.” 
 
19. Indemnity and Limitation of Liability. 
 
(i) Indemnification by Distributor for Negligence and Other Acts by Distributor. Distributor will hold Jabber
and its directors, officers, employees, representatives and agents (collectively, “Jabber’s Representatives”) harmless from, and indemnify Jabber and Jabber’s Representatives against, any and all claims, losses, damages and
expenses, including attorneys’ fees, arising from a third party claim against Jabber or Jabber’s Representatives, to the extent that such third party claim is based solely on the negligence or other acts of Distributor or its agents or
representatives. 
 
(ii) Limitations on
Jabber’s Liability for Infringement. If Software becomes or in Jabber’s opinion is likely to become the subject of a suit or claim of infringement of a patent or copyright, Jabber shall at its option and expense (a) obtain the right for
Distributor to use the Software; (b) replace or modify the Software so that it becomes non-infringing; or (c) terminate this Agreement to the extent it relates to the infringing software. In the event that this Agreement is terminated under this
section 19(ii), Distributor shall cease to use the infringing Software, and Jabber shall pay Distributor, as Distributor’s sole and exclusive remedy against Jabber for said termination, an amount equal to two times the Fees paid under this
Agreement for the infringing Software less any cumulative amortization or depreciation of that Software by Distributor on its financial statements as of the date when Jabber terminates said Agreement. 
 
(iii) Other Limitations of Liability. Except for breaches of
the confidentiality obligations set forth herein, IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, PUNITIVE OR CONTINGENT DAMAGES (THE FOREGOING COLLECTIVELY CALLED “SPECIAL
DAMAGES”), INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS. SUCH NON-LIABILITY FOR SPECIAL DAMAGES SHALL APPLY WHETHER IN AN ACTION BASED ON CONTRACT, TORT OR ANY OTHER SUCH THEORY, EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. 
 
20. Confidentiality. The term “Confidential
Information” shall refer to any information provided to one Party by the other Party marked with a proprietary, confidential or other similar notice. “Confidential Information” shall also refer to any information orally disclosed to
one Party as proprietary by the other Party and followed by a writing within thirty (30) days of such oral disclosure indicating said information was confidential. Confidential Information shall not include information which (i) is or has become
generally known or available through no act or failure to act by the receiving Party; (ii) is already known or available at the time of receipt as evidenced by written records; (iii) is hereafter furnished to the receiving Party by a third party, as
a matter of right and without restriction on its disclosure; (iv) is disclosed by written permission of the Party for whom such information is confidential; or (v) is required to be disclosed by court order or law. Each Party shall keep confidential
and not disclose to any third party to use for its own benefit, except as specially permitted herein, or for the benefit of any third party, any Confidential Information of the other. Neither Party shall withhold permission for the other Party to
disclose the contents of this Agreement to a third party in connection with a potential acquisition or merger of the disclosing Party, provided that any such third party shall have previously agreed to be bound by the provisions of this Section.

 
21. Assignability. Any and all assignment of rights or
delegation of obligations under this Agreement by the Distributor are void without the express, prior written consent of Jabber. Consent to such assignment or obligation shall not be unreasonably withheld or delayed. 

 

4 

Permitted assignments shall be binding upon, and inure to the benefit of, all parties thereto. 
 
22. Term of Agreement. This Agreement and the licenses granted
hereunder shall remain in effect unless earlier terminated as set forth herein. 
 
23. Termination of Agreement. Either Party may terminate this Agreement and the licenses granted hereunder, upon written notice, for any material breach of this Agreement including, without limitation, the failure to pay
license fees when due, that the non-terminating Party fails to cure within thirty (30) days following written notice specifying such breach. In the event of termination of this Agreement for any cause, all rights granted by Jabber hereunder
automatically revert to Jabber, all amounts owed to Jabber by Distributor shall be immediately due and payable, and Distributor shall immediately cease any further use of the Software. Distributor shall also immediately return the Software and any
copies thereof to Jabber, except to the extent that the Software has been incorporated into Distributor’s Products. Termination shall not affect the rights or licenses of Customers to use the Software they purchased from Distributor or its
Third Party Resellers prior to any such termination. 
 
24.
Survival. The following sections shall survive the termination of this Agreement for any cause: 5, 6, 7, 9, 13, 14, and 20 through 38. 
 
25. Waiver. The Party entitled to the benefit of any provision of this Agreement may waive said provision. Neither Party shall be deemed, by any
act or omission, to have waived any of its rights or remedies thereunder unless such waiver is in writing and signed by an authorized officer of such Party. Such a waiver shall be limited specifically to the extent set forth in said writing. Waiver
as to one event shall not be construed as waiver of any right or remedy as it relates to any subsequent event. 
 
26. Force Majeure. If by reason of Force Majuere including, without limitation, earthquakes, governmental regulation, fire, flood, labor difficulties, civil disorder and all acts of God, a Party
is unable to perform in whole or in part its obligations as set forth in this Agreement, such Party shall not be liable to the other for its failure to perform said obligations. 
 
27. Governing Law. This Agreement is made in accordance with, and shall be governed and construed under, the laws of
the State of Colorado and applicable United States statutes. Such governance and construction explicitly excludes the State of Colorado’s body of laws concerning conflict of laws and the 1980 United Nations Convention on Contracts for the
International Sale of Goods. To the extent permitted by law, the provisions of this Agreement shall supercede any provisions of the Uniform Commercial Code as adopted or made applicable to this Agreement in any competent jurisdiction. 
 
28. Dispute Resolution. Any dispute, claim or controversy between the
parties arising out of or relating to this Agreement (excluding claims for injunctive relief or claims in equity) shall be finally resolved by arbitration, in accordance with the Rules of Arbitration and Conciliation of the International Chamber of
Commerce, using a single arbitrator selected in accordance with the applicable rules. The arbitration shall be in the English language and take place in Paris, France. This Agreement and dispute, claim or controversy between the parties arising out
of or relating to this Agreement shall be governed by the law of the State of Colorado, United States of America. Arbitration fees and attorneys fees may be allocated between the parties, at the arbitrator’s discretion. The judgment rendered by
the arbitrator shall be final and binding on the parties and may be entered in any court of competent jurisdiction. 
 
29. No Agency. The Parties are independent contractors. Neither Party is an employee, agent, co-venturer or legal representative of the other Party
for any purpose. Neither Party shall have the authority to enter into any legal or equitable obligation for the other Party. Under no circumstances may either Party hold itself out to have agency authority for the other Party. The Parties agree not
to make false or misleading statements, claims or representations about the other Party, its products or the relationship between the Parties. 
 
30. Severability. If the application of any provision or provisions of this Agreement to any particular set of facts or circumstances is held to be
invalid or unenforceable by a court of competent jurisdiction, the validity of said provision or provisions to any other particular set of facts or circumstances shall not, in any way, be affected. Such provision or provisions shall be reformed
without further action by the Parties to the extent necessary to make such provision or provisions enforceable when applied to said set of facts or circumstances. 
 
31. Rules of Construction. As used in this Agreement, all terms used in the singular shall be deemed to include the
plural, and vice versa, as the context requires. Descriptive headings are inserted for convenience only and shall not be utilized in interpreting this Agreement. This Agreement has been reviewed by respective counsel for the Parties and shall be
interpreted in accordance with its terms and without any strict construction in favor or against either Party. 
 
32. Notices. All notices, including notice of address change, required or permitted under this Agreement shall 

 

5 

be in writing and shall be deemed received: (i) when received if hand delivered; (ii) five (5) days after being sent by certified, first
class mail; (iii) two (2) business days after being sent by express mail; or (iv) when received if sent by confirmed telecopy. In each case, such notice shall be provided to the first address set forth above or such other address as the Parties may
later designate through the procedures set forth in this section. 
 
33. Publicity. During the term of this Agreement, Jabber and Distributor may engage in co-marketing and publicity programs, including advertisements in trade and other publications. The Parties agree to allow the use of each
other’s names and official logos for promotional and publicity purposes including, without limitation, on press announcements, marketing collateral and media kits, and listings on web pages. Distributor also expressly agrees to serve as a
reference account for Jabber.Com. 
 
34. Attorney’s Fees
and Costs. If any Party to this Agreement brings an action against the other Party to enforce its rights under this Agreement, the prevailing Party shall be entitled to recover its costs and expenses, including, without limitation, reasonable
attorney’s fees and costs incurred in connection with such action, including any appeal of such action. 
 
35. Counterparts and Facsimile. This Agreement may be executed in any number of counterparts, each of which when so executed and delivered shall be deemed an original. Such counterparts,
together, shall constitute one and the same instrument. Each Party shall receive a duplicate original of the executed counterpart copy or copies. For purposes hereof, a facsimile copy of this Agreement, including the signature pages, shall be deemed
an original. Notwithstanding, the Parties shall deliver original execution copies of this Agreement to one another as soon as practicable following execution thereof. 
 
36. Amendment. This Agreement may not be modified or amended except in a writing signed by a duly authorized
representative of each Party. 
 
37. Entire Agreement. The
Parties, and each of them, represent and warrant that this Agreement and the Exhibits attached hereto constitute the complete and exclusive agreement between the Parties. Said Agreement supercedes all previous or contemporaneous agreements,
understandings and representations, written or oral, with respect to the subject matter of this Agreement. 
 
38. Exhibits and Precedence. The following Exhibits are attached to this Agreement and incorporated as a part thereof: (i) Exhibit A: Description of Jabber Software, Documentation and Notices;
(ii) Exhibit B: Description of Distributor’s Product; (iii) Exhibit C: Enhancements, Upgrades and Support ; (iv) Exhibit D: Payment Terms and Conditions; (v) Exhibit E: Software License Agreement. In the event of a conflict between the
provisions of this Agreement and any Exhibit, the provisions of this Agreement shall take precedence. The provisions of this Agreement and its Exhibits shall take precedence over any conflicting terms in Distributor’s purchase order(s), if any.

 
39. Wanadoo License. Distributor agrees to license the
Software and Documentation to Wanadoo in accordance with the terms and conditions of this Agreement. Upon the execution and delivery of an EULA between Distributor and Wanadoo, Jabber agrees to release Wanadoo from any and all obligations it has to
Jabber pursuant to the Software License Agreement between Jabber and Wanadoo dated February 2, 2001. 
 
IN WITNESS WHEREOF, the Parties have each caused this Agreement to be signed and delivered by its duly authorized officer or representative as of the date first set above. 
 

	 JABBER
	 	 	 	 DISTRIBUTOR

	
	 JABBER, INC.
	 	 	 	 FRANCE TELECOM

	
	 By:
	 	 /s/    GWENAEL
HAGAN        

	 	 	 	 By:
	 	 /s/    MARIE JOSEPHE
REVILLET        

	 	 	 Name:
	 	 Gwenael Hagan
	 	 	 	 	 	 Name:
	 	 Marie Josephe Revillet

	 	 	 Title:
	 	 CFO
	 	 	 	 	 	 Title:
	 	 Interim Manager of DMI

	 	 	 Date:
	 	 October 31, 2001
	 	 	 	 	 	 Date:
	 	 October 26, 2001

 

6 

EXHIBIT A 
 
Description of Jabber Software, Documentation and Notices 
 
This Description of Jabber Software, Documentation and Notices is Exhibit A to
the Jabber OEM Software License Agreement (the “Agreement”) entered into by Jabber, Inc. (“Jabber”) and France Telecom (“Distributor”) on Effective Date. 
 
The Software licensed under the present Agreement by Jabber to Distributor includes all items checked below:

 

	 	•	 	x Jabber Communication Platform - Version 1.0  

Language: x English Language 
O/S:  ̈ Solaris v2.6 (Sparc)  ̈ Solaris v2.7 (Sparc) x Solaris v2.8 (Sparc/Intel)

 

	 	•	 	 ̈ LDAP Directory Service –
Version         

Directory Server:
 ̈ iPlanet – Version          ̈ OpenLDAP – Version         
O/S:  ̈ Solaris v2.6 (Sparc)  ̈ Solaris v2.7 (Sparc)  ̈ Solaris v2.8 (Sparc/Intel) 
 

	 	•	 	x Jabber Instant Messenger – Version 1.8  

Language: x English 
O/S: x Windows 
 

	 	•	 	x Source Code is included only if this item is checked (see fee schedule in D-1)

Product: x Jabber Communication Platform, x Jabber Instant Messenger 
 
The
Documentation licensed under the present Agreement by Jabber to Distributor includes the following: 
 

	 	•	 	x Installation Instructions 

 

	 	•	 	x Users Manual 

 

	 	•	 	x Software Design Specifications 

 
The Copyright Notices for the Software and Documentation read as follows: 
 

	 	•	 	Copyright © 2001 Jabber,
Inc. All Rights Reserved. 

 
The Trademark Notices
for the Software and Documentation read as follows: 
 

	 	•	 	Jabber is a trademark of Jabber, Inc. 

 

	 JABBER
	 	 	 	 DISTRIBUTOR

	
	 JABBER, INC.
	 	 	 	 FRANCE TELECOM

	
	 By:
	 	 /s/    GWENAEL
HAGAN        

	 	 	 	 By:
	 	 /s/    MARIE JOSEPHE
REVILLET        

	 	 	 Name:
	 	 Gwenael Hagan
	 	 	 	 	 	 Name:
	 	 Marie Josephe Revillet

	 	 	 Title:
	 	 CFO
	 	 	 	 	 	 Title:
	 	 Interim Manager of DMI

	 	 	 Date:
	 	 October 31, 2001
	 	 	 	 	 	 Date:
	 	 October 26, 2001

 

7 

EXHIBIT B 
 
Description of Distributor’s Products 
 
This Description of Distributor’s Product is Exhibit B to the Jabber OEM Software License Agreement (the
“Agreement”) entered into by Jabber, Inc. (“Jabber”) and France Telecom (“Distributor”) on Effective Date. 
 
The Distributor’s initial Products will be IM services for its Orange and Wanadoo affiliates. 
 

8 

EXHIBIT C 
 
Enhancements, Upgrades and Support 
 
Jabber will provide a fair and reasonable offer for such services to Distributor before November, 1” 2001 on the basis
of Jabber’s proposal as modified by Distributor. 
 

9 

EXHIBIT D 
 
Payment Terms and Conditions 
 
This Payment Terms and Conditions is Exhibit D to the Jabber OEM Software License Agreement (the “Agreement”)
entered into by Jabber, Inc. (“Jabber”) and France Telecom (“Distributor”) on Effective Date. 
 
OEM License Fee. The Software licensed hereunder is subject to the payment by Distributor of a one-time OEM License Fee as specified herein, plus
Maintenance and/or Support Fees as specified in Exhibit C to the Agreement, plus Product Usage License Fees as specified in this Exhibit D and in its Attachment D-1 hereto, incorporated herein by this reference. 
 
OEM License Fee: $115,000 (including Software Usage License
Fees for 40,000 Concurrent Users and Source Code Licensee Fee) 
 
Source Code License Fee. The Source Code is licensed hereunder subject to the payment by Distributor of a one-time Source Code License Fee as specified herein. 
 
Source Code License Fee: included in the OEM License Fee 
 
Authorized Concurrent Users. “User” means an individual
account that has access to the functionality provided by the Product. A single Customer may establish multiple simultaneous connections to the Products from one or more workstations, and the Software will support a large number of concurrent
connections from many Users (“Concurrent Users”). Distributor and its Third Party Resellers may authorize access to installed Products by no more than the Maximum Number of Concurrent Users explicitly designated in writing by its/their
Customers in the individual Software License Agreements executed by said Customers. 
 
License Fees for Authorized Maximum Number of Concurrent Users. Distributor shall pay Product Usage License Fees for each installed Product based upon the Maximum Number of Concurrent Users specified for each such
installed Product, in the amount specified in Attachment D-1 hereto. This License Fee is exclusive of, and Distributor, its Third Party Resellers, and/or its/their Customers shall pay for, shipping, any sales, use, property, value added or similar
taxes, federal, state, local or foreign taxes, or other charges imposed on or with respect to the Product or its delivery, use or possession, except taxes based upon the net income of Jabber. Jabber reserves the right to modify the Product Usage
License Fees in Attachment D-1 upon six (6) months written notice to Distributor. 
 
Payment Terms for Product Usage License Fees. Product Usage License Fees are due and payable, in the case of Distributors own licenses to Customers, fifteen (15) days after the end of the month in which Distributor
ships Products to its Customers, and in the case of licenses to Customers by Third Party Resellers, thirty (30) days after the end of the month in which Third Party Resellers ship Products.  
 
Payment Terms for Maintenance and/or Support Fees. Fees for Maintenance
and/or Support are due and payable fifteen (15) days prior to the start of the period for which said services are to be provided. 
 
Receipt of Payments. Amounts due shall be considered paid when Jabber is in receipt of the amount due or upon confirmation of receipt by a bank
designated by Jabber. For all payments not received within forty-five (45) days of the due date, a late payment fee shall accrue daily on such unpaid amounts at the rate of one-and-one-half percent (1.5%) per month or the maximum rate permitted by
law, whichever is lower. 
 
Payment Currency and Instrument.
All payments hereunder shall be in U.S. dollars, by certified check drawn on a U.S. bank. 
 
Reports. Not applicable. 
 
Records. Distributor and its Third Party Resellers shall keep accurate books and records reflecting the installation of the Product and all authorized uses thereof. Not more than once in any calendar year, Jabber may retain an
independent certified public accountant (“Accountant”) who may, upon one week’s written notice and during normal business hours and with minimal disruption to Distributor’s and/or its Third Party Resellers’ operations,
inspect and audit the records of Distributor and/or its Third Party Resellers with respect to installation and use of the Products. Said Accountant’s activities shall be subject to a non-disclosure agreement between the Accountant and
Distributor and/or its Third Party Resellers and 

 

10 

any information obtained by the Accountant and conveyed to Jabber shall be subject to the Confidentiality provisions in the Agreement. If,
upon performing such audit, it is determined that Distributor has underpaid Jabber by an amount greater than five percent (5%) of the payments due Jabber in the period being audited (based upon Jabber’s then current Product Usage License Fees
as published by Jabber), Distributor will bear all reasonable expenses and costs of such audit in addition to its obligation to make full payment in accordance with the terms of this Agreement. 
 

	 JABBER
	 	 	 	 DISTRIBUTOR

	
	 JABBER, INC.
	 	 	 	 FRANCE TELECOM

	
	 By:
	 	 /s/    GWENAEL
HAGAN        

	 	 	 	 By:
	 	 /s/    MARIE JOSEPHE
REVILLET        

	 	 	 Name:
	 	 Gwenael Hagan
	 	 	 	 	 	 Name:
	 	 Marie Josephe Revillet

	 	 	 Title:
	 	 CFO
	 	 	 	 	 	 Title:
	 	 Interim Manager of DMI

	 	 	 Date:
	 	 October 26, 2001
	 	 	 	 	 	 Date:
	 	 October 26, 2001

 

11 

Attachment D-1 
 
The following Price Schedules represent the suggested pricing to Enterprise and Services Provider licensees of Distributor.

 

	 Enterprise:
	  	 	 	  	 	 
	
	 Registered Users

	  	 List Price

	  	 Per User

	 500
	  	 $
	 25,000
	  	 $
	 50.00

	 1,000
	  	 $
	 40,000
	  	 $
	 40.00

	 2,500
	  	 $
	 75,000
	  	 $
	 30.00

	 5,000
	  	 $
	 100,000
	  	 $
	 20.00

	 10,000
	  	 $
	 150,000
	  	 $
	 15.00

	 20,000
	  	 $
	 260,000
	  	 $
	 13.00

	 30,000
	  	 $
	 345,000
	  	 $
	 11.50

	 40,000
	  	 $
	 420,000
	  	 $
	 10.50

	 50,000
	  	 $
	 500,000
	  	 $
	 10.00

	 > 50,000 To be negotiated
	  	 	 	  	 	 

 

	 Service Provider
	  	 	 	    	 	 
	
	 Concurrent Connections

	  	 List Price

	    	 Per Connection

	 1,000
	  	 $
	 20,000
	    	 $
	 20,002

	 5,000
	  	 $
	 50,000
	    	 $
	 10.00

	 10,000
	  	 $
	 80,000
	    	 $
	 8.00

	 20,000
	  	 $
	 140,000
	    	 $
	 7.00

	 30,000
	  	 $
	 180,000
	    	 $
	 6.00

	 40,000
	  	 $
	 230,000
	    	 $
	 5.75

	 50,000
	  	 $
	 275,000
	    	 $
	 5.50

	 75,000
	  	 $
	 375,000
	    	 $
	 5.00

	 100,000
	  	 $
	 450,000
	    	 $
	 4.50

	 150,000
	  	 $
	 600,000
	    	 $
	 4.00

	 200,000
	  	 $
	 750,000
	    	 $
	 3.75

	 300,000
	  	 $
	 975,000
	    	 $
	 3.25

	 400,000
	  	 $
	 l,200,000
	    	 $
	 300

	 500,000
	  	 $
	 1,250,000
	    	 $
	 2.50

	 > 500,000 To be negotiated
	  	 	 	    	 	 

 

12 

 
OEM Discount

 
Distributor will receive a 50% discount from the published
price schedules when calculating payments due Jabber as a result of Distributor license of Products. 
 
Price Schedule Revisions 
 
Jabber and Distributor agree that the Price Schedule shall be used only for the initial license to Orange and Wanadoo of the Products. Before Distributor enters into subsequent Product license agreements with other Affiliates,
customers or resellers, and before it licenses addition users to Orange and Wanadoo, the Parties agree to jointly undertake an analysis of pricing strategies for competing and complementary products offered in the European market. Based on this
analysis, a revised Price Schedule will be developed, agreed to, and made effective. Thereafter, Jabber reserves the rights, after consultation with Distributor to revise the Price Schedule on an annual basis. 
 

13 

EXHIBIT E 
 
Software License Agreement 
 
This Software License Agreement (“SLA”) is Exhibit E to the Jabber OEM Software License Agreement (the
“Agreement”) entered into by Jabber, Inc. (“Jabber”) and French Telecom (“Distributor”) on Effective Date. 
 
Appended to this Exhibit as Attachment El is a Specimen version of the Software License Agreement (including its Exhibits), by which Jabber licenses its
Software to its Customers. 
 
In accordance with Section 7 of the
Agreement, Distributor and its Third Party Resellers shall sublicense Distributor’s Product under the terms of and End-user agreement within the limits of the rights granted by Jabber to Distributor. Such an agreement ( EULA ), to the extent
necessary to protect Jabber’s right as provided in this Agreement, shall contain provisions substantially similar to provisions specified in Exhibit E. In no event, Distributor shall not be required to disclose to Jabber Confidential
Information regarding Customers. 
 

	 JABBER
	 	 	 	 DISTRIBUTOR

	
	 JABBER, INC.
	 	 	 	 FRANCE TELECOM

	
	 By:
	 	 /s/    GWENAEL
HAGAN        

	 	 	 	 By:
	 	 /s/    MARIE JOSEPHE
REVILLET        

	 	 	 Name:
	 	 Gwenael Hagan
	 	 	 	 	 	 Name:
	 	 Marie Josephe Revillet

	 	 	 Title:
	 	 CFO
	 	 	 	 	 	 Title:
	 	 Interim Manager of DMI

	 	 	 Date:
	 	 October 31, 2001
	 	 	 	 	 	 Date:
	 	 October 26, 2001

 

14 

SPECIMEN SOFTWARE LICENSE AGREEMENT 
 
Attachment E-1 
 
SOFTWARE LICENSE AGREEMENT 
 
This Software License Agreement (the “SLA”) is entered into as
of                                        
(the “Effective Date”) between
                                         ,
a                                         
corporation with its principal place of business at
                                        
(“Distributor”) and
                                        ,
a
                                       
  corporation with its principal place of business at
                                    
(“Licensee”), (individually, a “Party,” and collectively, the “Parties”), with respect to the following facts: 
 
1. General Background. Distributor licenses certain software (“Software”) and associated documentation
(“Documentation”), as defined and described in Exhibit A hereto, incorporated herein by this reference. Licensee intends to use the Software on computers at a specific list of Sites to support a maximum number of Concurrent Users, as those
terms are defined and those Sites and limits are specified in Exhibit B hereto. Distributor wishes to grant to Licensee the right to use the Software, and to copy and distribute the Documentation, for those limited purposes.  
 
2. Statement of Agreement. Now, therefore, in consideration of the
mutual covenants contained herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree to the following terms, conditions and obligations. 
 
3. Grant of License from Distributor to Licensee. Subject to the terms
and conditions contained in this SLA including, without limitation, the payment of required license fees, Distributor hereby grants Licensee a non-exclusive, non-transferable, perpetual license to: 
 
(i) install the Software on computers at authorized Sites,
for use by no more than the maximum number of authorized Concurrent Users, as designated in Exhibit B attached hereto, incorporated herein by this reference; 
 
(ii) make a reasonable number of copies of the Software for backup and archival purposes only; and 
 
(iii) copy and distribute the Documentation solely to Users
(as that term is defined in Exhibit B hereto). 
 
4.
Third Party Hosting. Licensee may, at its option and expense, request Distributor or a third party to host the Software on its computers on behalf of Licensee, but only if those computers are located at one or more of the authorized Sites
listed in Exhibit B hereto. Licensee hereby accepts responsibility for ensuring that the hosting entity (“Host”) complies with the terms and conditions of this SLA, and Licensee hereby agrees that it shall be liable for any additional
license fees due Distributor in the event that Host exceeds the number of Concurrent Users authorized under this SLA.  
 
5. Proprietary Rights. Except as expressly provided herein, Distributor does not grant to Licensee any other right or license, either
express or implied, in the Software or Documentation. Licensee shall not reverse engineer, modify, adapt, translate or create derivative works based on the Software or Documentation, or knowingly permit any third party to engage in the foregoing,
except as specifically authorized by the terms of this SLA. 
 
6. Deliverables and Shipping. Distributor shall provide to Licensee one copy of the Software in a commercially reasonable format. Distributor shall provide Documentation in both electronic and printed hard copy form,
including artwork if appropriate. Shipment is F.O.B. Distributor.  
 
7. Enhancements and Upgrades. At Licensee’s option, Distributor shall provide to Licensee new releases, if any, of the Software, and Documentation describing those new releases, only as described in Exhibit C
hereto, incorporated herein by this reference, and upon payment of the Annual Maintenance and Support Fees specified therein. 
 
8. Installation and Related Services. Unless otherwise specified in Exhibit D hereto, Licensee is responsible for installation of the
Software on the computers specified therein, and Licensee is responsible for training of Users, data conversion and other services necessary to install and use the Software.  
 
9. Fees, Records and Reports. In consideration for the rights granted under this SLA, Licensee agrees to pay
Distributor the amounts specified in Exhibits B and C hereto. Licensee further agrees to maintain records and provide reports as specified in Exhibit B.  
 
10. Copyright Notices. Licensee shall not remove any copyright notes from the Software or the Documentation.
 
 

15 

SPECIMEN SOFTWARE LICENSE AGREEMENT 
 
Licensee shall reproduce on each copy of the Software and on any Documentation
supplied with the Software, wherever a copyright notice including the Licensee’s own name appears, the copyright notices specified in Exhibit A hereto. 
 
11. Trademark Rights and Notice. Neither Party shall adopt, use or register any trademark, trade name or other
marketing name of the other Party or any of its affiliates, or any confusingly similar trademark, trade name or other marketing name. The Parties expressly acknowledge that JABBER is a trademark of Jabber.Com, Inc. Licensee shall not remove any
trademark notices from the Software or Documentation. Licensee shall reproduce on each copy of the Software and on any Documentation supplied with the Software, wherever a trademark notice including the Licensee’s own name appears, the
trademark notices specified in Exhibit A hereto. 
 
12.
Warranty. Distributor expressly warrants that it has the right and authority to enter into this SLA and to license Software to Licensee in accordance with the terms hereof as of the Effective Date. Distributor expressly warrants that it
is not aware of any claim that Software infringes any rights of any third party. Distributor expressly warrants that the performance of the rights and obligations set forth under this SLA will not breach any other agreement or arrangement by which
Distributor is bound. Distributor warrants that the media containing the Software and Documentation shall be free of material defects (the “Media Warranty”). Licensee’s sole and exclusive remedy for breach of this Media Warranty is
replacement of the defective media as long as any such defect is found within three (3) months after shipment by Distributor. EXCEPT AS PROVIDED IN THIS SECTION, ALL SOFTWARE PROVIDED HEREUNDER IS PROVIDED “AS IS.” NOTWITHSTANDING ANY
OTHER PROVISION IN THIS SLA, DISTRIBUTOR DOES NOT WARRANT THAT THE USE OF THE PRODUCTS SHALL BE UNINTERRUPTED OR ERROR FREE, OR THAT ALL DEFICIENCIES OR ERRORS ARE CAPABLE OF BEING CORRECTED. THE FOREGOING WARRANTIES ARE EXCLUSIVE OF ALL OTHER
WARRANTIES, WHETHER WRITTEN, ORAL, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS AND THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  
 
13. Indemnity and Limitation of Liability. Licensee will hold
Distributor and its directors, officers, employees, representatives and agents (collectively, “Distributor’s Representatives”) harmless from, and indemnify Distributor and Distributor’s Representatives against, any and all
claims, losses, damages and expenses, including attorneys’ fees, arising from a third party claim against Distributor or Distributor’s Representatives, to the extent that such third party claim is based solely on the negligence or other
acts of Licensee or its agents or representatives. IN NO EVENT SHALL DISTRIBUTOR BE LIABLE TO LICENSEE OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL OR CONTINGENT DAMAGES (THE FOREGOING COLLECTIVELY CALLED “DAMAGES”),
INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS INCURRED BY LICENSEE OR ANY OTHER THIRD PARTY. SUCH NON-LIABILITY FOR DAMAGES SHALL APPLY WHETHER IN AN ACTION BASED ON CONTRACT, TORT OR ANY OTHER SUCH THEORY, EVEN IF THE PARTY HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  
 
14.
Confidentiality. The term “Confidential Information” shall refer to any information provided to one Party by the other Party marked with a proprietary, confidential or other similar notice. “Confidential Information”
shall also refer to any information orally disclosed to one Party as proprietary by the other Party and followed by a writing within thirty (30) days of such oral disclosure indicating said information was confidential. Confidential Information
shall not include information which (i) is or has become generally known or available through no act or failure to act by the receiving Party; (ii) is already known or available at the time of receipt as evidenced by written records; (iii) is
hereafter furnished to the receiving Party by a third party, as a matter of right and without restriction on its disclosure; (iv) is disclosed by written permission of the Party for whom such information is confidential; or (v) is required to be
disclosed by court order or law. Each Party shall keep confidential and not disclose to any third party to use for its own benefit, except as specially permitted herein, or for the benefit of any third party, any Confidential Information. Neither
Party shall withhold permission for the other Party to disclose the contents of this SLA to a third party in connection with a potential acquisition or merger of the disclosing Party, provided that any such third party shall have previously agreed
to be bound by the provisions of this Section. 
 
15.
Assignability. Any and all assignment of rights or delegation of obligations under this SLA by the Licensee, whether by operation of law or otherwise, are void without the express, prior written consent of Distributor. Consent to such
assignment or obligation shall not be unreasonably withheld. Changes in ownership of the Licensee shall be deemed an assignment. Permitted assignments shall be binding upon, and inure to the benefit of, all parties thereto. 
 

16 

SPECIMEN SOFTWARE LICENSE AGREEMENT 
 
16. Term of Agreement. This SLA and the licenses granted
hereunder shall remain in effect unless earlier terminated as set forth herein. 
 
17. Termination of SLA. Either Party may terminate this SLA and the licenses granted hereunder, upon written notice, for any material breach of this SLA including, without limitation, the failure to pay license
fees when due, that the non-terminating Party fails to cure within thirty (30) days following written notice specifying such breach. In the event of termination of this SLA for any cause, all rights granted by Distributor hereunder automatically
revert to Distributor, all amounts owed to Distributor by Licensee shall be immediately due and payable, and Licensee shall immediately cease any further use of the Software and immediately return the Software and any copies thereof to Distributor.
 
 
18. Survival. The following sections shall
survive the termination of this SLA for any cause: 5, 9, 10, 11, 12, 13 through 15, and 21 through 32. 
 
19. Waiver. The Party entitled to the benefit of any provision of this SLA may waive said provision. Neither Party shall be deemed, by any act or omission, to have waived any of its
rights or remedies thereunder unless such waiver is in writing and signed by an authorized officer of such Party. Such a waiver shall be limited specifically to the extent set forth in said writing. Waiver as to one event shall not be construed as
waiver of any right or remedy as it relates to any subsequent event. 
 
20. Force Majeure. If by reason of Force Majuere including, without limitation, earthquakes, governmental regulation, fire, flood, labor difficulties, civil disorder and all acts of God, a Party is unable to perform in
whole or in part its obligations as set forth in this SLA, such Party shall not be liable to the other for its failure to perform said obligations. 
 
21. Governing Law. This SLA is made in accordance with, and shall be governed and construed under, the laws of
                     . Such governance and construction explicitly excludes the State of Colorado’s body of laws concerning conflict of
laws and the 1980 United Nations Convention on Contracts for the International Sale of Goods. To the extent permitted by law, the provisions of this SLA shall supercede any provisions of the Uniform Commercial Code as adopted or made applicable to
this SLA in any competent jurisdiction. 
 
22.
Arbitration. The Parties agree that any and all disputes arising out of or in connection with this Agreement shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators
appointed in accordance with the said Rules. 
 
23. No
Agency. The Parties are independent contractors. Neither Party is an employee, agent, co-venturer or legal representative of the other Party for any purpose. Neither Party shall have the authority to enter into any legal or equitable obligation
for the other Party. Under no circumstances may either Party hold itself out to have agency authority for the other Party. The Parties agree not to make false or misleading statements, claims or representations about the other Party, its products or
the relationship between the Parties. 
 
24.
Severability. If the application of any provision or provisions of this SLA to any particular set of facts or circumstances is held to be invalid or unenforceable by a court of competent jurisdiction, the validity of said provision or
provisions to any other particular set of facts or circumstances shall not, in any way, be affected. Such provision or provisions shall be reformed without further action by the Parties to the extent necessary to make such provision or provisions
enforceable when applied to said set of facts or circumstances. 
 
25. Rules of Construction. As used in this SLA, all terms used in the singular shall be deemed to include the plural, and vice versa, as the context requires. Descriptive headings are inserted for convenience only and
shall not be utilized in interpreting this SLA. This SLA has been reviewed by respective counsel for the Parties and shall be interpreted in accordance with its terms and without any strict construction in favor or against either Party.

 
26. Notices. All notices, including notice of
address change, required or permitted under this SLA shall be in writing and shall be deemed received: (i) when received if hand delivered; (ii) five (5) days after being sent by certified, first class mail; (iii) two (2) business days after being
sent by express mail; or (iv) when received if sent by confirmed telecopy. In each case, such notice shall be provided to the first address set forth above or such other address as the Parties may later designate through the procedures set forth in
this section. 
 
27. Publicity. During the
term of this SLA, Distributor and Licensee may engage in co-marketing and publicity programs, including advertisements in trade and other publications. The Parties agree to allow the use of each other’s names and official logos for promotional
and publicity purposes including, without limitation, on press announcements, marketing collateral and media kits, and listings on web pages. Licensee also expressly agrees to serve as a reference account for Distributor. 
 
28. Attorney’s Fees and Costs. If any Party to this SLA
brings an action against the other Party to enforce 
 

17 

SPECIMEN SOFTWARE LICENSE AGREEMENT 
 
its rights under this SLA, the prevailing Party shall be entitled to recover
its costs and expenses, including, without limitation, reasonable attorney’s fees and costs incurred in connection with such action, including any appeal of such action. 
 
29. Counterparts and Facsimile. This SLA may be executed in any number of counterparts, each of which when so
executed and delivered shall be deemed an original. Such counterparts, together, shall constitute one and the same instrument. Each Party shall receive a duplicate original of the executed counterpart copy or copies. For purposes hereof, a facsimile
copy of this SLA, including the signature pages, shall be deemed an original. Notwithstanding, the Parties shall deliver original execution copies of this SLA to one another as soon as practicable following execution thereof. 
 
30. Amendment. This SLA may not be modified or amended except in
a writing signed by a duly authorized representative of each Party. 
 
31. Entire Agreement. The Parties, and each of them, represent and warrant that this SLA and the Exhibits attached hereto constitute the complete and exclusive agreement between the Parties. Said SLA supercedes all
previous or contemporaneous agreements, understandings and representations, written or oral, with respect to the subject matter of this SLA. 
 
32. Exhibits and Precedence. The following Exhibits are attached to this Agreement and incorporated as a part thereof: (i) Exhibit A:
Description of Distributor Software, Documentation and Notices; (ii) Exhibit B: Statement of Usage and Pricing; (iii) Exhibit C: Maintenance and Support Agreement; (iv) Exhibit D: Installation Agreement In the event of a conflict between the
provisions of this SLA and any Exhibit, the provisions of this SLA shall take precedence. The provisions of this SLA and its Exhibits shall take precedence over any conflicting terms in Licensee’s purchase order(s), if any. 
 
IN WITNESS WHEREOF, the Parties have each caused this SLA to be signed
and delivered by its duly authorized officer or representative as of the date first set above. 
 

	 JABBER
	 	 	 	 DISTRIBUTOR

	
	 JABBER.COM,
INC.
	 	 	 	 FRANCE TELECOM

	
	 By:
	 	 /s/    GWENAEL
HAGAN        

	 	 	 	 By:
	 	 /s/    MARIE JOSEPHE
REVILLET        

	 	 	 Name:
	 	 Gwenael Hagan
	 	 	 	 	 	 Name:
	 	 Marie Josephe Revillet

	 	 	 Title:
	 	 CFO
	 	 	 	 	 	 Title:
	 	 Interim Manager of DMI

	 	 	 Date:
	 	 October 31, 2001
	 	 	 	 	 	 Date:
	 	 October 26, 2001

 

18 

SPECIMEN SOFTWARE LICENSE AGREEMENT 
 
EXHIBIT A 
 
Description of Distributor Software, Documentation and
Notices 
 
This Description of Distributor Software,
Documentation and Notices is Exhibit A to the Software License Agreement (the “SLA”) entered into by
                                        
                                        
(“Distributor”) and
                                        
(“Licensee”) on                                 . 
 
The Software licensed under the present SLA by Distributor to Licensee
includes all items checked below: 
 

	 •       ̈ Jabber Commercial Server release             
	 	 Operating System:  ̈ Linux  ̈ Solaris

	
	 •       ̈ LDAP Directory Service release             
	 	 Operating System:  ̈ Linux  ̈ Solaris

	
	 •       ̈ Jabber Instant Messenger             
	 	 Operating System: x Windows

	
	 •      Software Language: x English
	 	 

 
The Documentation
licensed under the present SLA by Distributor to Licensee includes the following: 
 

	 	•	 	 ̈ Installation Instructions

 

	 	•	 	 ̈ Users Manual 

 

	 	•	 	 ̈ Other (specify):
                                        
                                     
    

 
The Copyright Notices
for the Software and Documentation read as follows: 
 

	 	•	 	Copyright © 2001
Jabber.Com, Inc. All Rights Reserved. 

 
The
Trademark Notices for the Software and Documentation read as follows: 
 

	 	•	 	Jabber is a trademark of Jabber.Com, Inc. 

 

	 JABBER
	 	 	 	 DISTRIBUTOR

	
	  

	 	 	 	  

	 By:
	 	  

	 	 	 	 By:
	 	  

	 Name:
	 	  

	 	 	 	 Name:
	 	  

	 Title:
	 	  

	 	 	 	 Title:
	 	  

	 Date:
	 	  

	 	 	 	 Date:
	 	  

 

19 

SPECIMEN SOFTWARE LICENSE AGREEMENT 
 
EXHIBIT B 
 
Statement of Usage and Pricing 
 
This Statement of Usage and Pricing is Exhibit B to the Software License
Agreement (the “SLA”) entered into by
                                        
                                       
 (“Distributor”) and                              (“Licensee”) on
                        . 
 
The Software licensed hereunder is subject to the usage specified in this Exhibit B. 
 
Authorized Concurrent Users. “User” means an individual account that has access to the functionality
provided by the Software. A single User may establish multiple simultaneous connections to the Software from one or more workstations, and the Software will support a large number of concurrent connections from many Users (“Concurrent
Users”). Under this SLA, Licensee is authorized to allow the Software to be accessed by no more than the Maximum Number of Concurrent Users written immediately below. 
 
Maximum Number of Concurrent Users:
                                     
 
License Fees for Authorized Maximum Number of Concurrent Users.
Licensee shall pay the following License Fee for use of the Software and Documentation identified in Exhibit A. This License Fee is exclusive of, and Licensee shall pay for, shipping, any sales, use, property, value added or similar taxes, federal,
state, local or foreign taxes, or other charges imposed on or with respect to the Software or its delivery, use or possession, except taxes based upon the net income of Distributor. 
 
License Fee:
$                                     
 
Payment Terms. License Fee is due and payable prior to shipment of the
Software. Fees for Installation, Maintenance and/or Support are due and payable fifteen (15) days prior to the start of the period for which said services are to be provided. Amounts due shall be considered paid when Distributor is in receipt of the
amount due or upon confirmation of receipt by a bank designated by Distributor. For all payments not received within thirty (30) days of the due date, a late payment fee shall accrue daily on such unpaid amounts at the rate of one-and-one-half
percent (1.5%) per month or the maximum rate permitted by law, whichever is lower. 
 
Payment Currency and Instrument. All payments hereunder shall be in U.S. dollars, by certified check drawn on a U.S. bank. 
 
Reports. Not applicable. 
 
Records. Licensee shall keep accurate books and records reflecting the installation of the Software and all authorized uses thereof. Not more than
once in any calendar year, Distributor may retain an independent certified public accountant (“Accountant”) who may, upon one week’s written notice and during normal business hours and with minimal disruption to Licensee’s
operations, inspect and audit the records of Licensee with respect to installation and use of the Software. Said Accountant’s activities shall be subject to a non-disclosure agreement between the Accountant and Licensee and any information
obtained by the Accountant and conveyed to Distributor shall be subject to the Confidentiality provisions in the SLA. If, upon performing such audit, it is determined that Licensee has underpaid Distributor by an amount greater than five percent
(5%) of the payments due Distributor in the period being audited (based upon Distributor’s then current Standard License Fees as published by Distributor), Licensee will bear all reasonable expenses and costs of such audit in addition to its
obligation to make full payment in accordance with the terms of this SLA. 
 

	 JABBER
	 	 	 	 DISTRIBUTOR

	
	  

	 	 	 	  

	 By:
	 	  

	 	 	 	 By:
	 	  

	 Name:
	 	  

	 	 	 	 Name:
	 	  

	 Title:
	 	  

	 	 	 	 Title:
	 	  

	 Date:
	 	  

	 	 	 	 Date:
	 	  

 

20 

SPECIMEN SOFTWARE LICENSE AGREEMENT 
 
EXHIBIT C 
 
(To the Jabber OEM Software License Agreement dated 31 October
2001) 
Enhancements, Upgrades and Support 
 
Background. Jabber has licensed certain Software to Distributor. Distributor desires to have Jabber maintain and/or
support that Software during the term of this Maintenance and Support Agreement. 
 

	1.	 	Definitions. 

 
“Support” means Jabber’s support to the Distributor. Jabber does not provide support directly to customers of Distributor.

 
“Response Time” means the length of
time between when the Distributor reports a problem and when Jabber delivers an initial meaningful response. 
 
“Release Number” means the three-integer number, of the form A.B.C. or two-integer number, of the form A.B (equivalent to
A.B.0), by which Jabber identifies a new release of the Software. The integer A identities the “Major Release,” the integer B identifies the “Minor Release, and the integer C identities the “Service Release” of the Software,
as follows: 
 

	 	•	 	Service Release. Successive Service Releases denote bug fixes or minor improvements with no significant changes in specification. 

 

	 	•	 	Minor Release. Successive Minor Releases denote minor new features, improvements and enhancements within the framework of an existing specification.

 

	 	•	 	Major Releases. Successive Major Releases denote major new features, improvements and enhancements within the framework of an existing specification, or
architectural changes in or additions to the specification. 

 
“Severity Levels” means the categorization, by Jabber, of a problem with the Software reported by Distributor, as follows: 
 

	 	•	 	Severity Level 1: Catastrophic product failures that do not have a viable workaround, including any failure that causes a complete interruption of service of more
than one (1) hour in any 24 hour time frame, or a complete interruption of service of shorter duration in which there are 5 incidences in any 5 day time frame. Catastrophic failures also include loss or damage to the user registration database
and/or damage to server configuration files and/or breach of security, but specifically do not include loss of user messages. Finally, Severity Level 1 failures include the complete impairment or lack of use of major systems functionality. Severity
Level 1 issues may be downgraded to Severity Level 2 for final disposition, when an acceptable workaround is available. 

 

	 	•	 	Jabber will respond to Distributor with a temporary workaround or with what action it plans to take on a best effort, commercially feasible basis, within 4 hours
from the time the problem is reported. 

 

	 	•	 	Jabber will propose a correction or workaround on a best effort, commercially feasible basis from the time when the problem is reported, with a goal of 24-hour
response from the time the problem was reported. In addition, Jabber will use best effort to develop a correction that avoids the problem to the exclusion of all other work. 

 

	 	•	 	Severity Level 2: Severity Level 2 issues include minor impairment to major system functionality as well as major impairment of minor systems functionality. Severity
Level 2 issues also includes performance impairment under ‘normal’ conditions of operation with appropriate systems and network conditions. 

 

21 

SPECIMEN SOFTWARE LICENSE AGREEMENT 
 

	 	•	 	Jabber will, on a best effort, commercially feasible basis, propose, develop and provide to Distributor a workaround within 48 hours as from the reception of the
form of anomaly. 

 

	 	•	 	Jabber will propose a correction within 96 hours as from the reception of the form of anomaly; Jabber will have an additional ten (10) days to develop the correction
and provide it to the Distributor. Severity Level 2 issues, that were not originally downgraded from Severity Level 1, may be downgraded to Severity Level 3 for final disposition, if a workaround is provided to the Distributor.

 

	 	•	 	Severity Level 3: Severity Level 3 issues are defined as minor problems with minor functionality, cosmetic issues, or problems that do not fall within Severity Level
1 or 2. Jabber promises to make reasonable commercial efforts to resolve these problems in the next Service Release or Minor Release of the Software. 

 

	 	•	 	Enhancement requests: Enhancement requests are of Severity Level 4. Jabber will consider, at its discretion, all enhancement requests for a future implementation of
the Software. 

 

	2.	 	Maintenance Plans. Jabber will provide, upon payment of the First Year Maintenance Fee specified below, new Releases of the Software that are released during
the Initial Term of this Maintenance and Service Agreement, and for Extended Terms upon payment of the Annual Maintenance Fee in effect and published by Jabber at the time of renewal. Distributor selects Major Upgrades Maintenance Plan. Jabber will
provide to Distributor, at no additional charge, Minor Release and Major Releases of the Software that are released by Jabber during the Initial or Extended Term of this Maintenance and Service Agreement. The First Year Maintenance Fee will be equal
to 12% of the license fees owed Jabber under the terms of the OEM Software License Agreement. 

 

	3.	 	Support Plans. Jabber will provide, upon payment of the First Year Support Fee equal to 8% of the license fees owed Jabber under the terms of the OEM Software
License Agreement specified below, technical support during the Initial Term to address problems with the Software reported by Distributor to Jabber, and for Extended Terms upon payment of the Annual Support Fee in effect and published by Jabber at
the time of renewal. Jabber will also distribute Service Releases to Distributor. Distributor hereby selects OEM Gold Level Support, whereby Jabber provides email, online Jabber and telephone support 24 hours per day, 7 days per week, and promises
to make reasonable commercial efforts to provide a Response Time of four (4) hours. 

 
Technical Personnel: In addition. Jabber will provide the services of technical personnel to assist the distributor with
development issues or to advise the Distributor with regard to the Software. Technical personnel will be available on a commercially-reasonable basis for short-term responses or assistance lasting less than four (4) hours. Assistance that is
expected to require more effort must be requested seven U) days in advance. Jabber will make a best-effort basis to fulfill such requests. Jabber will provide, at its discretion, the appropriate personnel to assist the distributor. Senior engineers
with specific knowledge of components or server sub-systems may be provided to assist with specific requests. Lead engineers or architects may be provided to assist with architectural, design, or broad development issues. Rates for Technical
Personnel will be: 
 

	 	•	 	Senior technical personnel will be billed at a rate of $200 (USD) per hour with a minimum 4 hour billing. 

 

	 	•	 	Lead engineers or architects will be billed at a rate of 300 USD per hour with a minimum of 4 hours for each request. 

 
Jabber will, at Distributor’s request, install the
initial Software and any Minor Releases or Major Releases. Installations will be performed at a bill rate of 200 USD per hour with a minimum of 4 hours for each installation. Distributor is responsible for all travel expenses incurred by Jabber
personnel or Distributor personnel. 
 

	4.	 	Contacts. Distributor designates the following individuals as primary and secondary contacts for Support. Either will accept requests for Support only form
the designated contacts. Distributor may designate replacement contacts by written notice. 

 

	 Primary
Contact:                                    
	  	 Secondary
Contact:                                   
 

	
	 Phone
number:                                    
   
	  	 Phone
number:                                    
        

	
	 Email
address:                                    
    
	  	 Email
address:                                    
         

 

22 

SPECIMEN SOFTWARE LICENSE AGREEMENT 
 

	5.	 	Initial Term and Renewal. Maintenance Plan and Support Plan services shall be provided for an Initial Term of twelve (12) months starting on the date
of execution of the Jabber OEM Software License Agreement or a later Start date specified below, upon payment of the First Year Maintenance Fee and/or First Year Support Fee as specified herein. Upon expiration of the Initial Term, Distributor may
renew the Maintenance Plan and/or Support Plan for additional terms of twelve (12) months upon the payment of the Annual Maintenance Fee and/or Annual Support Fee in effect and published by Jabber at the time of renewal. 

 
Start of Initial Term: Date of Execution of Agreement

 

	6.	 	Termination. This Maintenance and Support Agreement, and any Maintenance Plan and/or Support Plan selected by Distributor hereunder, will terminate (i) upon
the expiration of the Initial Term and any Renewal Term, unless the Maintenance Plan and/or Support Plan is renewed and the appropriate Annual Maintenance Fee and/or Annual Support Fee paid therefore, or (ii) upon the termination for any reason of
the Jabber OEM Software License Agreement to which this Maintenance and Support Agreement is an Exhibit, in which event Jabber will refund to Distributor a pro rata portion of the prepaid Maintenance Fee and/or Support Fee proportional to the period
remaining on this Maintenance Plan and/or Support Plan. 

 

	7.	 	Supported Releases. Jabber shall provide Support to Distributors, as specified herein, for the current Release of the Software. Jabber shall also provide
Support for one previous Release of the Software until the earlier of i) the expiration or earlier termination of the Support Plan, or(ii) six(6) months after the general availability of the current Release of the Software.

 

	8.	 	Engineering Services. Jabber shall have no obligation hereunder to provide Distributor with engineering services other than as expressly set forth herein.

 

	9.	 	Outsourcing. Jabber reserves the right to outsource its obligations under this Maintenance and Support Agreement to third parties, provided that Jabber shall
remain responsible for its obligations that are performed by said third parties. 

 

	10.	 	Product Communication. Jabber will provide Distributor with a 12-month plan with regard to future Minor Releases and Major Releases for the Software. Jabber
will provide regular (not more than quarterly) updates to the plan, including meetings where Distributor can communicate its comments and suggestions to Jabber. Jabber is not obligated to implement any comments or suggestions of Distributor.

 

	11.	 	QA Test Cycle. At the completion of a QA test for a Major Release, Jabber will deliver to Distributor a list of all known bugs and any associated
documentation. 

 

	12.	 	Support of Alterations and New Modules. Jabber is not required to support Alterations and New Modules that, in its sole discretion, it has not decided to
incorporate into the Software. Jabber will reasonably assist Distributor with migrating New Modules to work with future versions of the Software. The cost of all such assistance will be at additional expense to Distributor and Jabber will not
provide any assurances with regard to forward compatibility. 

 

	 JABBER
	 	 	 	 DISTRIBUTOR

	
	 JABBER, INC.
	 	 	 	 FRANCE TELECOM

	
	 By:
	 	 /s/    GWENAEL
HAGAN        

	 	 	 	 By:
	 	 /s/    PATRICK
PUGES        

	 	 	 Name:
	 	 Gwenael Hagan
	 	 	 	 	 	 Name:
	 	 Patrick Puges

	 	 	 Title:
	 	 CFO
	 	 	 	 	 	 Title:
	 	 Director, FTR&D/DMI

	 	 	 Date:
	 	 November 12, 2001
	 	 	 	 	 	 Date:
	 	 November 14, 2001

 

23

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