Document:

West Corporation  Nonqualified Deferred Compensation Plan

 EXHIBIT 10.15 
 WEST CORPORATION 
 NONQUALIFIED DEFERRED COMPENSATION PLAN 
 (as amended and restated effective January 1, 2008) 
 ARTICLE I. 
 INTRODUCTION 
 1.1 Name and Purpose. The Employer has established and maintains the West Corporation Nonqualified Deferred Compensation Plan, for the benefit of
the Company’s Directors and a select group of management or highly compensated employees of the Employer. The Plan is intended to be a deferred compensation plan for a select group of management or highly compensated employees, as described in
Sections 201(2), 301(a)(3) and 401(a)(1) of ERISA. The Employer intends that the Plan (and any grantor trust described in Section 6.1) shall be treated as unfunded for tax purposes and for purposes of Title I of ERISA. The Employer’s
obligations hereunder, if any, to a Participant (or to a Participant’s beneficiary) shall be unsecured and shall be a mere promise by the Employer to make payments hereunder in the future. A Participant (or the Participant’s beneficiary)
shall be treated as a general, unsecured creditor of the Employer. The Plan is not intended to qualify under section 401(a) of the Code. 
 1.2 Effective Date. The Effective Date of this Plan, as restated herein, is January 1, 2008. 
 ARTICLE II.

 ELIGIBILITY AND PARTICIPATION 
 2.1 Eligibility. Before the beginning of each Plan Year, the Compensation Committee will designate the Directors and employees who are eligible to participate in the Plan for such Plan Year; provided, however,
that any employee so designated shall be from a select group of management or highly compensated employees, which means Executive Vice Presidents and above and other officers whose Compensation was $100,000 or more in the year prior to the year in
which the Participant makes a Deferral Election pursuant to Section 3.1. An individual’s eligibility to make a deferral to the Plan in any given Plan Year does not guarantee that individual the right to make a deferral in any subsequent
Plan Year. 
 2.2 Participation and Cessation of Participation. An Eligible Individual for any Plan Year may make a Deferral Election
on a timely basis as described in Section 3.1, and if the Eligible Individual makes such a Deferral Election he or she shall be a Participant until he or she has received a distribution of his or her entire Deferral Account. A Participant who,
for any reason, Separates from Service will cease to be eligible to defer compensation under this Plan and will become entitled to distributions as described in Article VI. 

 ARTICLE III. 
 ENROLLMENT AND DEFERRAL ELECTIONS 
 3.1 Participant Elections to Defer. Each Eligible
Individual who intends to participate in the Plan shall make a Deferral Election, in a form acceptable to the Administrator, with regard to that portion of his annual Compensation (if any) that shall be deferred hereunder, in accordance with the
following: 
 (a) Salary Deferral Elections. An Eligible Employee may elect to defer, in whole percentage increments, up to 50% of his
Salary (or such other percentage as authorized by the Compensation Committee of the Directors). 
 (b) Bonus Deferral. An Eligible
Employee may elect to defer, either in whole percentage increments or a flat-dollar amount, a portion of any periodic bonus payable to him or her; provided, however, that such election may not exceed 100% of any amount that would otherwise be paid
as a periodic bonus. For the avoidance of doubt, the term “periodic bonus” shall include bonuses payable under the Company’s Senior Management Transaction Bonus Plan and Senior Management Retention Plan, in each case as in
effect from time to time. 
 (c) Director Fee Deferral. An Eligible Director may elect to defer, either in whole percentage increments
or a flat-dollar amount, a portion of the fees he will be paid for serving as a Director; provided, however, that such election may not exceed 100% of any amount that would otherwise be paid for such services. 
 (d) Minimum and Maximum Deferral. Notwithstanding any other provision of the Plan, an Eligible Individual who elects to defer a portion of his
Compensation must elect to defer a combination of Salary, periodic bonus, and Director fees in an amount that is expected to be no less than $10,000, and in no event in excess of $500,000, during any one Plan Year. 
 (e) Timing of Elections. No later than December 31 of each Plan Year, or such earlier date as the Plan Administrator shall determine, each
Eligible Individual shall be permitted to make a Deferral Election with regard to a portion of his or her annual Compensation attributable to services performed in the immediately following Plan Year. A Deferral Election shall remain in effect only
for the Plan Year to which it relates. An Eligible Individual must make a separate Deferral Election before each December 31 in order to make a deferral for the following Plan Year. Once made, a Deferral Election is irrevocable, subject only to
the early distribution provisions of Section 6.1, the one-time redeferral provision of Section 6.2, and the one-time acceleration provision of Section 6.3. 
 (f) Period of Deferral. Each Deferral Election made by an Eligible Individual shall include an election of the date on which the amount of such deferral (together with any investment gains thereon) will be
distributed. Such date shall be no earlier than the fifth year following the Plan Year to which the Deferral Election relates, subject only to the early distribution provisions of Section 6.1, the one-time redeferral provision of
Section 6.2, or the one-time acceleration provision of Section 6.3. 
  

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 3.2 Deferral Account. The Compensation Committee shall maintain a Deferral Account in the name of
each Participant for deferrals made in accordance with Section 3.1. A Participant’s Deferral Account shall include a subaccount for each deferral made under the Plan and any Employer contributions made to the Participant under the Plan
pursuant to a Deferral Election for a given Plan Year. Each such subaccount shall reflect: (i) the amount deferred or contributed during that Plan Year, (ii) any amounts distributed during that Plan Year, and (iii) the total Earnings
on the Deferral Account described in Section 3.3. Deferred amounts shall be credited to subaccounts as soon as practicable following the date Compensation would otherwise have been paid to the Participant but for his Deferral Election. The
portion of a Participant’s Deferral Account that is attributable to any Deferral Election (and any Earnings thereon) shall be nonforfeitable at all times. 
 3.3 Investment of Deferral Account. 
 (a) In General. A Participant shall have the right to
direct the investment of amounts deferred to his or her Deferral Account on or after October 24, 2006 by electing to have his or her Deferral Account notionally invested, in percentages elected by the Participant, in hypothetical investment
options, the value of which shall track either Equity Strips or Measurement Funds. 
 An election by a Participant to invest or not to invest
his or her Deferral Account in Equity Strips is an irrevocable election. Investment elections to any Measurement Fund may be changed quarterly by the Participant (but only among such Measurement Funds and under no circumstances from a Measurement
Fund to Equity Strips) on such date and in such manner as determined by the Compensation Committee in its sole discretion. 
 Notwithstanding
any other provision of this Plan that may be interpreted to the contrary, Equity Strips and the Measurement Fund(s) are to be used for measurement purposes only, and the allocation of each Participant’s Deferral Account to such Equity Strips
and Measurement Fund(s), the calculation of additional amounts, and the crediting or debiting of such additional amounts to such Participant’s Deferral Account shall not be considered or construed in any manner as an actual investment of such
Participant’s Deferral Account in any such Equity Strips or Measurement Fund(s). 
 (b) One-Time Reallocation of Deferral
Accounts. Notwithstanding any then-current or prior Investment Designation, each Participant’s Deferral Account shall be reallocated effective as of October 24, 2006 according to this Section 3.3(b). 
 (i) In General. Notwithstanding any Participant’s prior Investment Designation directing all or a portion of his or her Deferral Account to
be invested in common stock of the Company, unless otherwise provided in Section 3.3(b)(ii), the entire amount of each Participant’s Deferral Account shall be converted into Measurement Funds as provided in this Section 3.3(b)(i).
Subject to Section 3.3(b)(ii), each Deferral Account will be allocated among the Measurement Funds available under the Plan based on the Participant Investment Designation in effect immediately prior to October 24, 2006, without regard to
any election to invest all or a portion of his or her Deferral Account in Company common stock; provided, that if a Participant’s Investment Designation in effect immediately prior to October 24, 2006 does 

  

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not direct any portion of his or her Deferral Account to be invested in Measurement Funds, amounts in his or her Deferral Account will be reallocated into
notional shares of a money market fund selected by the Company until such Participant makes an election to invest the Deferral Account in Measurement Fund(s) in accordance with the terms of the Plan. 
 (ii) Key Employee Election. Notwithstanding any provision of this Section 3.3(b) to the contrary, the Compensation Committee may designate
certain Participants listed on the attached Schedule A to make a one-time election to redesignate all or a portion of the part of the Participant’s Deferral Account that is notionally invested in shares of Company common stock or Measurement
Funds to be notionally invested in Equity Strips. Such election must be made on or before September 11, 2006, in a form acceptable to the Plan Administrator. For purposes of implementing such a redesignation, the value of a share of Company
common stock shall be $48.75 and the value of an Equity Strip shall be set at $100.00. 
 3.4 Valuation of Equity Strips. The value of
an Equity Strip, for purposes of the Plan (including, but not limited to the distribution provisions of Article VI), shall be determined by the Compensation Committee, based on the most recent annual valuation of the Company. For all Plan Years
beginning prior to January 1, 2008, the value of an Equity Strip shall be set at $100.00. 
 3.5 Adjustment of Participants’
Deferral Accounts. 
 (a) In General. A Participant’s Deferral Account shall be credited or debited each Accounting Date (or,
with respect to that portion of a Participant’s Deferral Account attributable to periodic bonuses or Director fees, each time such amount is deferred into the Plan) based on the then-applicable value of Equity Strips and the performance of each
Measurement Fund selected by the Participant, as though (i) the Participant’s deferrals were invested in the Equity Strips and Measurement Fund(s) in the percentages applicable to such payroll period as of the date that they are credited
to the Participant’s Deferral Account; and (ii) any distributions made to the Participant that decrease the Participant’s Deferral Account balance ceased being invested in the Equity Strips and Measurement Fund(s) in the percentages
applicable to such payroll period, as of a date no earlier than the last business day of the payroll period preceding the date of distribution, at the closing price on such date. The Participant’s Deferral Account will be revalued on each
Accounting Date, based on the price of the Equity Strips in effect on that date, as determined by the Compensation Committee pursuant to Section 3.4, the value of the Measurement Funds on that date, and the percentages in which the Participant
is invested in Equity Strips and each of the Measurement Funds. 
 To the extent a Participant’s Account is deemed to be invested in
Measurement Funds and is not entirely distributed within three years from the date the Participant Separates from Service for any reason, the Participant’s entire vested Deferral Account shall thereafter be deemed to be invested in a money
market fund designated by the Compensation Committee until such Deferral Account is fully distributed to the Participant. 
 (b)
Procedure. As of each Accounting Date, the Compensation Committee shall: 
 (i) First, charge to the proper Deferral Accounts all
payments or distributions made since the last preceding Accounting Date; 
  

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 (ii) Next, credit each Participant’s Deferral Account with amounts deferred on behalf of the
Participant made since the last preceding Accounting Date; 
 (iii) Next, credit each Participant’s Deferral Account with any Employer
Contributions (as defined in Section 4.1) made on behalf of the Participant since the last preceding Accounting Date; and 
 (iv) Next,
adjust each Participant’s Deferral Account for applicable Earnings since the last preceding Accounting Date. 
 In the event of a
corporate transaction involving the Company (including, without limitation, any stock dividend, stock split, extraordinary cash dividend, recapitalization, reorganization, merger, consolidation, split-up, spin-off, combination, or exchange of
shares), the Compensation Committee shall adjust the portion of each Participant’s Deferral Accounts deemed to be invested in Equity Strips in order to preserve the benefits or potential benefits of such Deferral Accounts. Any adjustments shall
be made in a manner that the Compensation Committee in its sole discretion determines to be equitable. 
 3.6 Additional Limitation on
Deferral Elections. Notwithstanding anything in this Section to the contrary, the Plan Administrator may reduce amounts credited or to be credited to the Participant hereunder if, as a result of any election, a Participant’s Compensation
from the Employers would be insufficient to cover taxes and withholding applicable to the Participant, but only to the extent consistent with the requirements of Section 409A of the Code. 
 ARTICLE IV. 
 EMPLOYER CONTRIBUTIONS 
 4.1 Employer Matching Contributions. To the extent a Participant makes a Deferral Election and makes an Investment Designation that such deferrals
and Earnings thereon initially be measured by Equity Strips, the Employer will make an Employer Matching Contribution. All Employer Matching Contributions shall be designated to be invested in Equity Strips and shall remain hypothetically invested
in Equity Strips. No Employer Matching Contribution will be made with respect to any amount deferred by the Participant for which Earnings are measured based on an Investment Designation other than Equity Strips. For the avoidance of doubt, no
Employer Matching Contribution shall be made on amounts that are notionally invested in Equity Strips as a result of a one-time reallocation election made pursuant to Section 3.3(b)(ii). 
 4.2 Accounting for Employer Matching Contributions. Employer Contributions on behalf of a Participant will be recorded in a separate subaccount
maintained in the Participant’s Deferral Account as of the Crediting Date of the underlying deferral. Such subaccount will be deemed to be invested in Equity Strips and will be adjusted from time to time in the same manner as described in
Article III. 
  

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 4.3 Vesting of Employer Matching Contributions. As of October 24, 2006, each Participant who
is then actively employed by an Employer shall be fully vested in the Employer Matching Contributions that have been allocated to such Participant’s Deferral Account as of such date. Effective for Employer Matching Contributions allocated to
Deferral Accounts after October 24, 2006 each Participant’s nonforfeitable interest in such Employer Matching Contributions will equal 20%, multiplied by the Participant’s Years of Service following the later to occur of
(A) January 1, 2007 and (B) the first day of the Plan Year in which the Participant participates in the Plan. A Participant shall forfeit immediately any non-vested portion of his or her Deferral Account if such Participant:
(i) voluntarily terminates employment with the Employer and does not immediately thereafter serve as a Director; or (ii) ceases to be an Employee or Director due to Cause. A Participant’s Deferral Account will become nonforfeitable
immediately if: (i) the Participant dies or becomes Disabled or is terminated by the Employer without Cause; (ii) a Change in Control occurs; or (iii) the Plan terminates. Notwithstanding the preceding, to the extent and solely to the
extent that a Participant has elected to receive a distribution of 100% of his or her 2006 Plan Year deferrals pursuant to Section 6.3 below, any Employer Matching Contributions in respect of 2006 deferrals made on or after October 24,
2006 shall be nonforfeitable as of the Crediting Date on which such Employer Matching Contributions are credited. 
 ARTICLE V.

 FUNDING 
 The
Employer, in its sole and absolute discretion, may (or may not) acquire any investment product or any other instrument or otherwise invest any amount to provide the funds from which it can satisfy its obligation to make benefit payments under this
Plan. Any investment product or other item so acquired for the convenience of the Employer shall be the sole and exclusive property of the Employer (or a Trust established by the Employer) with the Employer (or the Trust) named as sole owner and
sole beneficiary thereof. To the extent that a Participant or his or her Beneficiary acquires a right to receive payments from the Employer under the provisions hereof, such right shall be no greater than the right of any unsecured general creditor
of the Employer. 
 ARTICLE VI. 
 TIMING AND FORM OF BENEFIT PAYMENTS 
 6.1 Timing of Distribution. The vested portion of a Participant’s Deferral
Account shall be distributed on the earlier to occur of: 
 (a) The deferred distribution date indicated on the Participant’s Deferral
Election and in accordance with subsection 3.1(f); and 
 (b) The date that the Participant Separates from Service; 
 provided, however, that such distribution shall occur within 90 days following such date. 
  

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 Notwithstanding the foregoing or any provision of this Plan to the contrary, in the case of a Participant
who is a “specified employee” within the meaning of Section 409A of the Code, payment of such Participant’s Deferral Account due to Separation from Service shall not be made before the date which is six (6) months after the
date of Separation from Service or, if earlier, the date of death of such Participant. Any distribution delayed pursuant to the immediately preceding sentence shall be paid to the Participant as soon as practicable, and in no event more than sixty
(60) days after, the date which is six (6) months after the date of Separation from Service or, if earlier, the date of death of the Participant. 
 6.2 One-time Redeferral Election. A Participant may modify a prior election regarding the time of distribution under subsection 6.1(a), provided that any such election (i) shall not be effective until
twelve (12) months after the date on which the new election is made; (ii) must be made at least twelve (12) months in advance of the first scheduled payment date; and (iii) must provide for a new payment date that is at least 5
years after the first scheduled payment date. If a Participant timely makes a new election pursuant to the foregoing, the vested portion of his Deferral Account shall be paid on the earlier to occur of: 
 (a) The new deferred distribution date designated by the Participant; and 
 (b) The date that the Participant Separates from Service; 
 provided, however, that such distribution shall occur within 90
days following such date. 
 Notwithstanding the foregoing or any provision of this Plan to the contrary, in the case of a Participant who is
a “specified employee” within the meaning of Section 409A of the Code, payment of such Participant’s Deferral Account due to Separation from Service shall not be made before the date which is six (6) months after the date of
Separation from Service or, if earlier, the date of death of such Participant. Any distribution delayed pursuant to the immediately preceding sentence shall be paid to the Participant as soon as practicable, and in no event more than sixty
(60) days after, the date which is six (6) months after the date of Separation from Service or, if earlier, the date of death of the Participant. 
 6.3 One-Time 2007 Early Cash-Out Election. To the extent consistent with the requirements of Section 409A of the Code and transition guidance issued thereunder and notwithstanding any provisions of
Section 6.1 or 6.2 to the contrary, a Participant may elect on or before December 31, 2006, or such earlier date selected by the Plan Administrator, in a form acceptable to the Plan Administrator, to accelerate the receipt of all or some
portion of the amounts that would become payable pursuant to Section 6.1(a) on or after January 1, 2007 to a date determined by the Plan Administrator that occurs on or after January 1, 2007 but in no event later than March 15,
2007. Any election under this Section 6.3 will become irrevocable on December 31, 2006, in accordance with the requirements of Section 409A of the Code and transition guidance issued thereunder. To the extent that a portion of the
distribution made pursuant to an election under this Section 6.3 is required to be made in Equity Strips, the value of an Equity Strip shall be set at $100.00. 
 6.4 Form of Distribution. Distributions from the Plan may be made in either a single, lump sum distribution or five annual installments (approximately 20% each year), as elected 

  

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irrevocably by the Participant on his or her Participation Agreement for such Plan Year. Distributions from the Participant’s Deferral Account that are
notionally invested in a Measurement Fund will be distributed in cash. Distributions from the Participant’s Deferral Account that are notionally invested in Equity Strips shall be distributed solely in Equity Strips, unless the Plan
Administrator, in its sole discretion, accepts a Participant’s election to receive a distribution of such amounts in cash. Such election shall be made in a form acceptable to the Plan Administrator. Effective for distributions commencing on or
after April 1, 2007, the Plan Administrator, in its sole discretion, may cause all or any portion of the Participant’s Deferral Account that is notionally invested in Equity Strips to be distributed in cash, based on the value of the
Equity Strips at the time each distribution is paid. 
 6.5 Beneficiaries. A Participant may designate his or her primary Beneficiary
or Beneficiaries to receive the amounts as provided herein after his or her death in accordance with the Beneficiary Designation provisions of the Participation Agreement. A Participant also may designate his or her contingent Beneficiary or
Beneficiaries to receive amounts as provided herein if all primary Beneficiaries predecease the Participant or have ceased to exist on the date of the Participant’s death. In the absence of such a designation, the Employer shall pay any such
amount to the Participant’s estate. 
 ARTICLE VII. 
 ADMINISTRATION 
 7.1 Plan Administrator. The Plan shall be administered by the Compensation
Committee of the Board of Directors of the Company. 
 7.2 Plan Administrator’s Rights, Duties and Powers. The Plan Administrator
shall have all the powers necessary and appropriate to discharge its duties under the Plan, which powers shall be exercised in the sole and absolute discretion of the Plan Administrator, including, but not limited to, the following: 
 (a) To construe and interpret the provisions of the Plan and to make factual determinations thereunder, including the power to determine the rights or
eligibility under the Plan and amounts of benefits (if any) under the Plan, and to remedy ambiguities, inconsistencies or omissions, and such determinations by the Plan Administrator shall be binding on all parties. 
 (b) To adopt such rules of procedure and regulations as in its opinion may be necessary for the proper and efficient administration of the Plan and as
are consistent with the Plan and trust agreement, if any. 
 (c) To direct the payment of distributions in accordance with the provisions of
the Plan. 
 (d) To employ agents, attorneys, accountants, actuaries or other persons (who also may be employed by the Employers) and to
delegate to them such powers, rights and duties as the Plan Administrator may consider necessary or advisable to carry out administration of the Plan. 
  

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 (e) To appoint an investment manager to manage (with power to acquire and dispose of) the assets of the
Employer that may be used to satisfy benefit obligations under the Plan, and to delegate to any such investment manager all of the powers, authorities and discretions granted to the Plan Administrator hereunder or under a Trust (if any). 

7.3 Interested Plan Administrator Member. If a member of the Plan Administrator is also a Participant in the Plan, the Administrator member may
not decide or determine any matter or question concerning distributions of any kind to be made to him or her or the nature or mode of settlement of his or her, unless such decision or determination could be made by the Plan Administrator member
under the Plan if the Plan Administrator member were not serving within the Plan Administrator. 
 7.4 Expenses. All costs, charges
and expenses reasonably incurred by the Plan Administrator will be paid by the Employer. No compensation will be paid to a member of the Plan Administrator as such. 
 7.5 Claims. The Employer shall afford a reasonable opportunity to the claimant whose claim for benefits has been denied for a review of the decision denying such claim. Ultimately, the interpretation and
construction of this Plan by the Plan Administrator, and any action taken hereunder, shall be binding and conclusive upon all parties in interest, provided, however, that nothing herein shall prevent any Participant or Beneficiary from enforcing his
or her rights as a general unsecured creditor hereunder. 
 7.6 Reports. The Plan Administrator shall provide the Participant with a
statement reflecting the amount of the Participant’s Deferral Account at least quarterly. 
 7.7 No Liability. No employee,
agent, officer, trustee, member, volunteer or director of the Employer shall, in any event, be liable to any person for any action taken or omitted to be taken in connection with the interpretation, construction or administration of this Plan, so
long as such action or omission to act be made in good faith. 
 ARTICLE VIII. 
 AMENDMENT AND TERMINATION 
 This Plan may not be amended, altered or modified,
except by a written instrument signed by the Employer and the Participants affected thereby or their respective successors; provided that the Employer may amend, alter, modify or terminate this Plan on a prospective basis at any time, provided
(i) that no such amendment, alteration, modification or termination shall adversely affect a Participant’s entitlement to benefits attributable to amounts credited to his or her Deferral Account in any Plan Year immediately prior to the
Plan Year of the amendment, alteration, modification or termination of this Plan, (ii) that the Plan shall only be terminated to the extent, and in the manner, permitted by Section 409A of the Code, and (iii) that until all amounts
are distributed, the Employer must continue to offer Investment Designations that are at least reasonably comparable to the options available prior to such amendment, alteration, modification or termination. 
  

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 ARTICLE IX. 
 MISCELLANEOUS 
 9.1 Non-Assignability of Benefits. Neither any Participant nor any Beneficiary
under this Plan shall have any power or right to transfer, assign, anticipate, hypothecate or otherwise encumber any part or all of the amounts payable hereunder. Such amounts shall not be subject to seizure by any creditor of a Participant or any
Beneficiary hereunder, by a proceeding at law or in equity, nor transferable by operation of law in the event of the bankruptcy or insolvency of any Participant or any Beneficiary hereunder. Any such attempted assignment or transfer shall be void
and shall terminate the Participant’s participation in this Plan, and the Employer then may pay the benefits hereunder as if the Participant had terminated employment. 
 9.2 Impact on Other Benefits. Except as otherwise required by the Code or any other applicable law, this Plan and the benefits provided herein are
in addition to all other benefits which may be provided by the Employer to the Participants from time to time, and shall not reduce, replace or otherwise cause any reduction, in any manner, with regard to any of such other benefits. 
 9.3 Notices. Any notice, consent or demand required or permitted to be given under the provisions of this Plan by the Employer or any Participant
or Beneficiary shall be in writing, and shall be signed by the person or entity giving or making the same. If such notice, consent or demand is mailed, it shall be sent by United States certified mail, postage prepaid, addressed to the principal
office of the Employer, or if to a Participant or Beneficiary to such individual or entity’s last known address as shown on the records of the Employer. The date of such mailing shall be deemed the date of notice, consent or demand. 

9.4 Tax Matters. If benefits credited or payable to a Participant under the Plan become taxable prior to the date on which such benefits are
actually paid, the Employer will remit any required withholding or employment taxes. If at any time this Plan is found to fail to meet the requirements of Section 409A of the Code and the regulations thereunder, the Employer may distribute the
amount required to be included in the Participant’s income as a result of such failure. Any amount distributed under this Section 9.4 will be charged against amounts owed to the Participant and offset against future payments. For the
avoidance of doubt, the Participant will have no discretion, and will have no direct or indirect election, as to whether a payment will be accelerated under this Section 9.4. 
 9.5 Governing Law; Validity. This Plan shall be governed by and construed in accordance with the internal laws of the State of Nebraska. This Plan
shall be interpreted and construed in a manner that avoids the imposition of taxes and other penalties under section 409A of the Code. Notwithstanding the foregoing, under no circumstances shall the Employer be responsible for any taxes, penalties,
interest or other losses or expenses incurred by the Participant due to any failure to comply with section 409A of the Code. 
  

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 IN WITNESS WHEREOF, the Employer has executed and adopted this Plan as of the Effective Date. 

 

			
	WEST CORPORATION
		
	By:	 	 /s/    Paul M. Mendlik

	Its:	 	Chief Financial Officer and Treasurer

  

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 APPENDIX I 
 DEFINITIONS 
 Except as otherwise provided herein, the terms provided in this Appendix I shall have
the following definitions wherever used in this Plan with initial capital letters. 
 Accounting Date means the last day of each
payroll period, or any other accounting date as determined by the Plan Administrator in its sole discretion. 
 Beneficiary means any
person, entity, or any combination thereof the Participant names in the Participation Agreement as beneficiary to receive benefits under this Plan in the event of the Participant’s death, or in the absence of any such designation, the
Participant’s estate. A Participant may amend his Participation Agreement to name a new Beneficiary at any time. 
 Cause means
that the Participant has engaged in an act of willful misconduct, gross negligence, fraud or moral turpitude, as determined by the Employer. 
 Change in Control means during any period of two consecutive years or less: (i) individuals who at the beginning of such period constitute the entire Board of Directors of the Company shall cease for any reason to constitute a
majority thereof unless the election of, or nomination for election by the Company’s stockholders, of each new director was approved by a vote of at least two-thirds of the directors then still in office who were directors at the beginning of
the period; (ii) the shareholders of the Company approve any merger or consolidation as a result of which the common stock of the Company shall be changed, converted or exchanged (other than a merger with a wholly-owned subsidiary of the
Company) or liquidation of the Company or any sale or disposition of 50% or more of the assets or earning power of the Company; or (iii) the shareholders of the Company approve any merger or consolidation to which the Company is a party as a
result of which the persons who were shareholders of the Company immediately prior to the effective date of the merger or consolidation shall have beneficial ownership of less than 50% of the combined voting power for election of directors of the
surviving corporation following the effective date of such merger or consolidation. 
 Code means the Internal Revenue Code of 1986,
as amended. 
 Company means West Corporation, a Delaware corporation, and any successor corporation to the maximum extent permitted
under Section 409A of the Code. 
 Compensation means the total cash compensation earned and payable to a Participant for
services rendered to the Company as an employee (as reported on Form W-2) or as a Director (as reported on Form 1099). 
 Compensation
Committee means the Compensation Committee of the Company’s Board of Directors. 

 Crediting Date means the date a deferred amount is credited to the Participant’s Deferral
Account. 
 Deferral Account means the account established as provided in Article III of the Plan to hold amounts attributable to the
Participant as provided in Article IV of the Plan. 
 Deferral Election means the provisions of the Participation Agreement providing
for the Participant to elect to defer a portion of his or her Compensation, as amended from time to time. 
 Director means a member
of the Company’s Board of Directors. 
 Disability means that a Participant has been considered “disabled” under the
Employer’s long-term disability plan maintained for employees generally; provided, however, that if there is no such plan at the time or if the Participant does not participate in such plan, the Participant shall be considered
“disabled” if he or she is entitled to collect disability benefits from the Social Security Administration. 
 Earnings
means the amount credited to each Participant’s Deferral Account as provided in Article III of the Plan. 
 Eligible Director
means a Director eligible to participate in the Plan, as provided under Section 2.1. 
 Eligible Employee means an Employee
eligible to participate in the Plan, as provided under Section 2.1. 
 Eligible Individual means any Eligible Director or
Eligible Employee. 
 Employee means an employee of the Employer selected by the Employer to participate in this Plan, and who elects
to participate in this Plan by executing and delivering to the Employer a Participation Agreement; provided, however, that all employees selected by the Employer shall be members of a select group of management or highly compensated employees as
described in Sections 202, 301 and 401 of ERISA. 
 Employer means West Corporation and any entity within the same controlled group of
corporations within the meaning of Sections 414(b) and (c) of the Code, provided that such entity, together with the Corporation, be treated as a single employer for purposes of Treas. Reg. §1.409A-1(h)(3). 
 Employer Matching Contribution means a contribution made by the Employer equal to a percentage of the amount deferred by a Participant, as
designated by the Employer from time to time. 
 Equity Strip means an undivided interest in 8 shares of Class A Common Stock of
West Corporation and 1 share of Class L Common Stock of West Corporation. 
 ERISA means the Employee Retirement Income Security Act
of 1974, as amended. 

 Investment Designation means the provisions of the Participation Agreement providing for the
Participant’s direction of the investment of his or her Deferral Account as described in Article III of this Plan, as amended or replaced from time to time. 
 Measurement Fund means any investment fund available under the West Corporation Employee 401(k) Retirement Plan, or a successor plan. 
 Participant means an Employee or a Director who has executed a Participation Agreement and who otherwise meets the requirements of
Section 2.2. 
 Participation Agreement means the agreement executed by Participant that includes provisions for the
Participant’s Deferral Election, Beneficiary Designation, and Investment Designation. 
 Plan means the West Corporation
Nonqualified Deferred Compensation Plan as from time to time amended and in effect. 
 Plan Administrator means the Compensation
Committee of the Board of Directors of the Company. 
 Plan Year means the 12-month period beginning on each January 1.

 Salary means the Employee’s base salary, as determined by the Employer. 
 Separation from Service and correlative terms mean a “separation from service” (as that term is defined at Treas. Regs.
§ 1.409A-1(h)) from the Employer or, in the case of a Director, from the Company’s Board of Directors. 
 Trust means
any trust that may be established in connection with the Plan to set-aside assets of the Plan and provide security to Participants; provided, however, that unless otherwise agreed to by the Participant and Employer, the assets held in such trust
would remain the property of the employer and subject to creditors of the corporation. 
 Year of Service means a Plan Year in which
the Employee worked for the Employer or for any other entity which merged with the Employer or was otherwise acquired by the Employer if the Employee was employed on a full-time basis by such other entity at the time of such merger or other
acquisition. 

 EXHIBIT A 
 PARTICIPATION AGREEMENT 
  

			
	Name of Participant:	 	  

		
	Participant’s Address:	 	  

		
	Social Security No.:	 	  

		
		 	  

		
	Date of Birth:	 	  

 I. DEFERRAL ELECTION 
 The Participant hereby elects to defer the following amount or percentage of his or her Compensation (or part thereof) pursuant to the West Corporation
Nonqualified Deferred Compensation Plan (“Plan”) for the                      Plan Year (i.e., calendar year): 
 Salary 
     % for such year 
 Periodic Bonus 
 $         for such year, OR 
     % for such year 
 Director Fees 
 $         for such year, OR 
     % for such year 
 II. DEFERRAL DATE 
 The Participant
hereby elects irrevocably that, subject to the terms of the Plan, all amounts identified in Part I above for such Plan Year shall be payable on the following date: 
  
  
  
 (can be no earlier than the fifth year following the Plan Year of Deferral) 

 III. FORM OF PAYMENT 
 The Participant hereby elects irrevocably that, subject to the terms of the Plan, all amounts identified in Part I above for such Plan Year shall be payable in the form of: 
              A single, lump sum distribution 
              Five substantially equal installments (based on percentage) 
 IV. BENEFICIARY DESIGNATION 
 The
Participant hereby designates the following individual(s) or entity(ies) as his or her beneficiary(ies) pursuant to Plan in accordance with Section 6.5 of the Plan (insert name, Social Security Number, relationship, date of birth and address of
individuals; fully identify any Trust by the name of the trust, date of execution of the trust, the trustee’s name, the trust’s address, and the trust’s Employer Identification Number): 
  

	 Primary Beneficiary(ies) 
	 Percentage 

  
  
  
  
  
  
  

	 Contingent Beneficiary(ies) (if no primary beneficiary remains) 
	 Percentage 

  
  
  
  
  
  
 The Participant hereby reserves the right to change this
Beneficiary Designation, and any such change shall be effective when executed in writing by the Participant and delivered to the Employer, all in the manner as designated by the Employer from time to time. 

 IV. INVESTMENT DESIGNATION 
 FOR CURRENT DEFERRAL ELECTION 
 The Participant hereby designates the following
investment or investments as provided in the Plan: 
  

			
	  	  	Invested Percentage
		
	 West Corporation (“Equity Strips”)
	  	  

		
	 Measurement Funds
	  	 
	 Wells Fargo Stable Return Fund (DSRF1)
	  	  

		
	 Wells Fargo Diversified Bond Fund (NVMFX)
	  	  

		
	 PIMCO Total Return (PTRAX)
	  	  

		
	 Wells Fargo Growth Balanced Fund (NVGBX)
	  	  

		
	 MFS Balanced Domestic Total Return (MSFRX)
	  	  

		
	 Wells Fargo Index Fund (NVINX)
	  	  

		
	 MFS Large Cap Value (MEIAX)
	  	  

		
	 Fidelity Advisor Growth Opportunities (FAGOX)
	  	  

		
	 Dreyfus Appreciation (DGAGX)
	  	  

		
	 Wells Fargo Large Cap Growth Fund (NVLCX)
	  	  

		
	 Janus Growth & Income (JAGIX)
	  	  

		
	 Goldman Sachs Mid Cap Value (GCMAX)
	  	  

		
	 PIMCO MidCap Growth Fund (PMCGX)
	  	  

		
	 AIM Mid Cap Equity (GTAGX)
	  	  

		
	 Goldman Sachs Small Cap Value (GSSIX)
	  	  

		
	 Franklin Balance Sheet Investors Fund (FRBSX)
	  	  

		
	 Janus Worldwide Fund (JAWWX)
	  	  

		
	 Templeton Growth Fund (TEPLX)
	  	  

 The Participant hereby reserves the right to change such investment designation from time to time
as permitted by the Plan and the Employer, and any such change shall become effective when executed in writing by the Participant and delivered to the Employer, all in the manner as designated by the Employer from time to time; provided,
however, that any election to invest in Equity Strips is irrevocable. 

 In the event that the Employer desires to acquire any product or other item (including but not limited to
a life insurance policy on the Participant’s life) in connection with this Plan, the Participant hereby agrees to reasonably cooperate to the extent necessary in such process. 
 IN WITNESS WHEREOF, the Employer and the Participant have executed this Participation Agreement on the dates designated below. 
  

							
		 		  	PARTICIPANT
			
	Date:                     	 		  	  

		 		  	Signature of Participant
			
		 		  	WEST CORPORATION
				
	Date:                     	 		  	By:	  	  

		 		  	Its:West Corporation Executive Retirement Savings Plan

 Exhibit 10.29 
 WEST CORPORATION 
 EXECUTIVE RETIREMENT SAVINGS PLAN 
 AMENDED AND RESTATED EFFECTIVE JANUARY 1, 2008 

 WEST CORPORATION 
 EXECUTIVE RETIREMENT SAVINGS PLAN 
  

					
	 CONTENTS
	  	 	  	Page
	PREAMBLE	  		  	1
			
	ARTICLE I	  	DEFINITIONS	  	1
			
	ARTICLE II	  	PARTICIPATION IN THE PLAN	  	3
			
	ARTICLE III	  	DEFERRAL ACCOUNTS	  	4
			
	ARTICLE IV	  	APPROVED INVESTMENT FUNDS	  	5
			
	ARTICLE V	  	DISTRIBUTION OF ACCOUNT	  	6
			
	ARTICLE VI	  	NON-ASSIGNABILITY	  	8
			
	ARTICLE VII	  	VESTING	  	8
			
	ARTICLE VIII	  	AMENDMENT OR TERMINATION OF THE PLAN	  	9
			
	ARTICLE IX	  	PLAN ADMINISTRATION	  	10
			
	ARTICLE X	  	MISCELLANEOUS	  	14

 WEST CORPORATION 
 EXECUTIVE RETIREMENT SAVINGS PLAN 
 PREAMBLE 
 West Corporation (the “Company”) established the West Corporation Executive Retirement Savings Plan (the “Original Plan”), effective as of
January 1, 2000, as an unfunded retirement plan for a select group of management or highly compensated employees. The Original Plan was thereafter amended and restated in its entirety (the “First 409A Restatement”), effective as of
January 1, 2005, to comply with section 409A of the Code and the proposed regulations and other guidance issued thereunder. The First 409A Restatement was further modified by the adoption of three amendments. The Company now desires to amend
and restate the First 409A Restatement, as amended, in its entirety as hereinafter set forth (the “Second 409A Restatement” or the “Plan”) to comply with final regulations issued under section 409A of the Code and to reflect
certain other changes. This Second 409A Restatement shall be effective January 1, 2008. 
 The purpose of the Plan is to permit eligible participants of
the Company to accumulate additional retirement and savings income on a deferred basis. 
 ARTICLE I 
 DEFINITIONS 
 As used in this Plan, the following
capitalized words and phrases have the meanings indicated, unless the context requires a different meaning: 
  

	1.1	“Account” means the Deferral Account, Matching Account and other sub-account(s) maintained on behalf of each Participant to reflect his interest under the Plan. A
separate sub-account (referred to herein as a Participant’s “Grandfathered Account”) shall be maintained for contributions attributable to Plan Years ending on or before December 31, 2004, which were fully vested as of such date
and therefore are exempt from section 409A of the Code. If a Participant’s Grandfathered Account is materially modified within the meaning of Treasury Regulation § 1.409A-6(a)(4) or the corresponding provisions in future guidance issued by
the Department of the Treasury and the Internal Revenue Service, then such account will be subject to section 409A of the Code and treated for purposes of this Plan in the same manner as contributions attributable to periods on or after the date of
such material modification. 

  

	1.2	“Allocation Date” means each business day during a Plan Year with respect to which securities are traded on an established securities market.

  

	1.3	“Approved Investment Fund” means one or more of the measurement investment funds designated by the Committee for purposes of crediting or debiting hypothetical
investment gains and losses to the Accounts of Participants. 

  

	1.4	“Beneficiary” means the person or persons designated by a Participant, or otherwise entitled, to receive any amount credited to his Account that remains
undistributed at his death. 

  

	1.5	“Code” means the Internal Revenue Code of 1986, as amended from time to time. 

  

	1.6	“Committee” means the committee appointed in accordance with Section 9.1 to administer the Plan. 

  

 1 

	1.7	“Company” means West Corporation or any successor thereto. Unless the context requires a different meaning, each reference to “Company” shall also mean
any affiliated employer of West Corporation that participates in the Plan with respect to such affiliate’s employees. 

  

	1.8	“Compensation” means the aggregate compensation earned by a Participant by the Company for a Plan Year, including salary, overtime pay, commissions, bonuses and all
other items that constitute wages within the meaning of section 3401(a) of the Code or are required to be reported under sections 6041(d), 6051(a)(3) or 6052 of the Code (i.e., W-2 compensation); excluding, however, all of the following items (even
if includible in gross income): reimbursements or other expense allowances, cash and non-cash fringe benefits, moving expenses, welfare benefits, and stock options and all other forms of equity compensation. Compensation also includes salary
deferral contributions under this Plan and any elective deferrals under cash-or-deferred arrangements or cafeteria plans that are not includable in gross income by reason of section 125 or 402(g)(3) of the Code but does not include any other amounts
contributed pursuant to, or received under, this Plan or any other plan of deferred compensation. Compensation shall not include any amount included in the taxable income of a Participant in any given year as a result of its distribution pursuant to
Article V of this Agreement. 

  

	1.9	“Deferral Account” means the sub-account established on behalf a Participant to reflect the amount of contributions that he elects to defer under the Plan pursuant
to Section 3.1. 

  

	1.10	“Deferral Election Agreement” means an agreement between a Participant and the Company under which the Participant agrees to defer a portion of his Compensation
that is earned and payable for services performed during a Plan Year. 

  

	1.11	“Eligible Employee” means an employee of the Company who is a member of a select group of management or highly compensated employees and who is designated by the
Company for participation in the Plan. 

  

	1.12	“Grandfathered Account” (see Section 1.1) 

  

	1.13	“Matching Account” means the sub-account established on behalf of a Participant to reflect the amount of Company matching contributions made on his behalf pursuant
to Section 3.2. 

  

	1.14	“Participant” means any Eligible Employee who satisfies the conditions for participation in the Plan set forth in Section 2.1. 

  

	1.15	“Plan” means the West Corporation Executive Retirement Savings Plan, as set forth herein and as from time to time amended. 

  

	1.16	“Plan Year” means the accounting year of the Plan, which ends on December 31. 

  

	1.17	“Separation from Service” means the complete termination of the employment relationship with the Company and all corporations or entities or organizations with
which the Company would be considered a single employer pursuant to subsections (b) and (c) of section 414 of the Code determined in conformance with section 409A of the Code and Treasury Regulation §1.409A-1(h) or the corresponding
provisions in future guidance issued by the Department of the Treasury and the Internal Revenue Service. For this purpose, an individual’s employment relationship is treated as continuing intact while the individual is on military leave, sick
leave or other bona fide leave of absence if the period of any such leave does not exceed six (6) months, or if longer, so long as the individual retains the right to reemployment under an applicable statute or by contract.

  

 2 

	1.18	“Trust” or “Trust Fund” means any trust established to hold amounts set aside by the Company in accordance with Section 3.6.

  

	1.19	“Trustee” means the person(s) serving as trustee of the Trust Fund. 

  

	1.20	Rules of Construction 

  

	 	(a)	Governing law. The construction and operation of this Plan are governed by the laws of the State of Nebraska. 

  

	 	(b)	Headings. The headings of Articles, Sections and Subsections are for reference only and are not to be utilized in construing the Plan. 

  

	 	(c)	Gender. Unless clearly inappropriate, all pronouns of whatever gender refer indifferently to persons or objects of any gender. 

  

	 	(d)	Singular and plural. Unless clearly inappropriate, singular items refer also to the plural Company and vice versa. 

  

	 	(e)	Severability. If any provision of this Plan is held illegal or invalid for any reason, the remaining provisions are to remain in full force and effect and to be construed and
enforced in accordance with the purposes of the Plan as if the illegal or invalid provision did not exist. 

 ARTICLE II 

 PARTICIPATION IN THE PLAN 
  

	2.1	Eligibility 

 Participation in the Plan shall be
limited to employees of the Company who (i) qualify for inclusion in a “select group of management or highly compensated employees” within the meaning of sections 201(2), 301(a)(3), 401(a)(1) and 4021(b)(6) of ERISA and (ii) are
designated by the Company as being eligible to participate. If the Company determines that a Participant no longer qualifies as being a member of a select group of management or highly compensated employees, then the compensation deferral elections
made by such individual in accordance with the provisions of the Plan will continue for the remainder of the Plan Year. However, no additional amounts shall be deferred and credited to the Account of such individual under the Plan for any future
Plan Year until such time as the individual is again determined to be eligible to participate in the Plan and makes a new election under the provisions of the Plan; except that all prior amounts credited to the Account of such individual shall
continue to be adjusted for earnings or losses pursuant to the other provisions of the Plan until fully distributed. The Company also retains the right to direct the immediate payment of all amounts credited to a Participant’s Grandfathered
Account upon the Company’s determination that such Participant is no longer eligible for the Plan. 
  

	2.2	Commencement of Participation 

 Eligible Employees
may elect to participate in the Plan, in the manner designated by and acceptable to the Company, effective as of the first day of each Plan Year. Notwithstanding the foregoing, in the case of the first Plan Year in which an individual becomes
eligible to participate in the Plan, such individual may make an initial deferral election within 30 days after the date he or she becomes eligible to participate in the Plan (as defined in Treasury Regulation §1.409A-1(c) or the corresponding
provision in subsequent guidance issued by the Department of the Treasury to include any other plan that would be considered together with this Plan as the same plan), with respect to Compensation paid for services to be performed subsequent to the
election. 
  

 3 

 ARTICLE III 
 DEFERRAL ACCOUNTS 
  

	3.1	Deferral Election 

 Each Plan Year, a Participant
may execute a Deferral Election Agreement under which he may elect to defer a percentage of his Compensation, subject to any minimum amount specified by the Committee and subject to maximum amount equal to 100% of the dollar limit under section
402(g) of the Code, as adjusted from time to time by the Secretary of the Treasury. A Deferral Election Agreement shall be entered into prior to the commencement of the Plan Year with respect to which such agreement relates and prior to the
performance of services by a Participant for such Plan Year; provided, however, in the case of the first Plan Year in which a Participant becomes eligible to participate in the Plan, such election may be made with respect to services performed
subsequent to the Participant’s election within 30 days after the date the Participant first becomes eligible to participate in the Plan. All elections for a given Plan Year shall be written in a form supplied by the Company and shall be
subject to any terms and conditions specified by the Company in its discretion, including but not limited to any limitation on the amount of contributions that may be deferred under the Plan. As a condition of participating in this Plan for each
Plan Year, each Participant must elect to contribute to the Company’s 401(k) savings plan the maximum elective deferrals permitted under section 402(g) of the Code or the maximum elective contributions permitted under the terms of such 401(k)
savings plan. 
  

	3.2	Company Credits 

 For each Plan Year, the Company in
its discretion may make a matching contribution to a Participant’s Account under this Plan, provided that in no event shall such matching contribution exceed 100% of the matching contribution that would be provided to the Participant under the
Company’s 401(k) savings plan in the absence of any plan-based restrictions that reflect limits on qualified plan limitations under the Code. Any such Company matching contributions shall be subject to any conditions specified by the Company.

  

	3.3	Account Reflecting Deferred Compensation 

 The
Company shall establish and maintain a separate Account for each Participant which shall reflect the amount of such Participant’s total contributions under this Plan and all credits or charges under Section 3.4 from time to time. All
amounts credited or charged to a Participant’s Account hereunder shall be in a manner and form determined within the sole discretion of the Company. 
  

	3.4	Credits or Charges 

  

	 	(a)	Annual Earnings or Losses 

 As of each Allocation
Date during a Plan Year, a Participant’s Account shall be credited or debited with earnings or losses approximately equal to the earnings, gain or loss on the Approved Investment Funds indicated as preferred by a Participant for the Plan Year
or for the portion of such Plan Year in which the Account is deemed to be invested. 
  

 4 

	 	(b)	Balance of Account 

 As of each Allocation Date, the
amount credited to a Participant’s Account shall be the amount credited to his Account as of the immediately preceding Allocation Date, plus the Participant’s contribution credits since the immediately preceding Allocation Date, minus any
amount that is paid to or on behalf of a Participant pursuant to this Plan subsequent to the immediately preceding Allocation Date, plus or minus any hypothetical investment gains or losses determined pursuant to Section 3.4(a) above.

  

	3.5	Investment, Management and Use 

 The Company shall
have sole control and discretion over the investment, management and use of all amounts credited to a Participant’s Account until such amounts are distributed pursuant to Article V. Notwithstanding any other provision of this Plan or any
notice, statement, summary or other communication provided to a Participant that may be interpreted to the contrary, the Approved Investment Funds are to be used for measurement purposes only, and a Participant’s election of any such fund, the
determination of credits and debits to his Account based on such funds, the Company’s actual ownership of such funds, and any authority granted by the Company to a Participant to change the investment of the Company’s assets, if any, may
not be considered or construed in any manner as an actual investment of the Account in any such fund or to constitute a funding of this Plan. 
  

	3.6	Credits to Trust Fund 

 The Company may establish a
Trust Fund and make credits to it corresponding to any or all amounts credited under this Article III. 
  

	3.7	Status of the Trust Fund 

 Notwithstanding any other
provision of this Plan, any assets of the Trust Fund shall remain the property of the Company and shall be subject to the claims of its creditors in accordance with the terms of the Trust. No Participant (or Beneficiary) has any priority claim on
Trust assets, if any, or any security interest or other right in or to them superior to the rights of general creditors of the Company. 
 ARTICLE IV 
 APPROVED INVESTMENT FUNDS 
  

	4.1	Preference 

 Each Participant may from time to time
indicate to the Company or its designee, in manner designated by the Committee, a preference that monies in his Account be invested by the Company in one or more Approved Investment Funds. In the absence of any such preference election by a
Participant, such Participant’s Account shall be deemed to have been invested in the Approved Investment Fund designated by the Committee which is designed to preserve principal and to provide a reasonable rate of return consistent with the
need for liquidity. The Company shall not be obligated to follow a Participant’s expressed preference and may follow the procedure in Section 4.4(b). 
  

	4.2	Identity of Funds 

 The Committee in its sole
discretion shall designate the Approved Investment Funds to be used under the Plan and the Committee may from time to time discontinue, substitute or add one or more such Funds. 
  

 5 

	4.3	Switch of Funds 

 Subject to any limitations
established by the Committee, a Participant may indicate to the Company or its designee, in a manner designated by the Committee, that he prefers to switch all or a portion of monies in his Account from one Approved Investment Fund to another. Any
switch to a different Approved Investment Fund in accordance with this Section 4.3 shall take effect as of a date determined by the Committee. 
  

	4.4	Investment in Other Funds 

  

	 	(a)	Participant 

 A Participant may not indicate a
preference that monies in his Account be invested by the Company in any fund other than one or more Approved Investment Funds. 
  

	 	(b)	Company 

 Notwithstanding the provisions of Sections
4.1 and 4.2, the Company shall have the discretion to invest the monies in an Account in any investment it may choose and shall not have a duty to notify a Participant of the identity of such investment. Thereafter, the credits or charges to an
Account shall be determined using earnings, gains or losses equivalent to the hypothetical rate of earnings, gains or losses which such Account would have experienced had the Account been invested in the Approved Investment Fund preferred by the
Participant (or the default fund designated by the Committee in the absence of an election), based on the Participant’s most current investment preference in accordance with Section 4.1. 
 ARTICLE V 
 DISTRIBUTION OF ACCOUNT

  

	5.1	Time of Distribution 

  

	 	(a)	Participant Election 

 Except as provided in
Section 5.1(b), payment of a Participant’s Account shall be made or commence as soon as administratively practicable following the date the Participant incurs a Separation from Service (or, with respect to a Participant’s
Grandfathered Account, the earlier of the date the Participant incurs a Separation from Service, or the date specified by the Participant on an election form executed prior to January 1, 2005). 
  

	 	(b)	Transition Rule 

 In accordance with IRS Notice
2005-1 and other applicable IRS guidance, each existing Participant may elect no later than October 31, 2006 and subject to rules and conditions prescribed by the Committee, to receive the amount credited to such Participant’s Account in a
lump sum distribution payable between March 1 and March 15, 2007. In no event shall any such election made during 2006 change the payment elections with respect to payments that the Participant would otherwise receive in 2006. 

 

	 	(c)	Delay for Key Employees 

 Notwithstanding the
foregoing or any other provision of this Plan to the contrary, in the case of a Participant who is a “specified employee” within the meaning of Code section 409A (determined as of the date of his or her Separation from Service), payment of
such Participant’s 

  

 6 

 
Account (other than his Grandfathered Account) due to Separation from Service shall not be made before the date which is six (6) months after the date
of such Separation from Service or, if earlier, the date of death of such Participant. Any distribution delayed pursuant to the immediately preceding sentence that is to be paid in a lump sum shall be paid to the Participant as soon as practicable,
and in no event more than sixty (60) days after, the date which is six (6) months after the date of Separation from Service or, if earlier, the date of death of the Participant. If a Participant’s Account is to be paid in
installments, any installment payment to which such Participant would otherwise be entitled during the first six (6) months following such Participant’s Separation from Service shall be accumulated and paid on the first day of the seventh
month following such Separation from Service. 
 For purposes of the foregoing, any Participant who meets the definition of a “key
employee” under Code section 416(i)(1)(A)(i), (ii) or (iii) during the 12-month period ending on December 31 of each year shall be treated as a “specified employee” for the 12-month period commencing on the following
April 1. 
  

	5.2	Amount Distributed 

 The amount distributed to a
Participant pursuant to this Article V shall be determined as of the most recent Allocation Date preceding the date of distribution. 
  

	5.3	Form of Distribution 

  

	 	(a)	Participant Election 

 At the time a Participant
first enrolls in the Plan, such Participant shall make an election to receive payment of the total amount of his Account in one of the following forms: 
  

	 	(i)	A single lump sum payment; or 

  

	 	(ii)	Sixty (60) substantially equal monthly installments. 

 A Participant’s election under this Section 5.3(a) shall be made on a form supplied by the Company and shall be irrevocable except as provided in Section 5.3(b) below. If a Participant fails to elect a form of distribution,
payment shall be made in the form of a single lump sum payment. 
  

	 	(b)	Transition Rule 

 In accordance with IRS Notice
2005-1 and other applicable IRS guidance, each existing Participant may elect no later than October 31, 2006 and subject to rules and conditions prescribed by the Committee, to receive the amount credited to such Participant’s Account in a
lump sum distribution payable between March 1 and March 15, 2007. In no event shall any such election made during 2006 change the payment elections with respect to payments that the Participant would otherwise receive in 2006. 

 

	5.4	Distribution Upon Death 

 If a Participant dies
before commencing the payment of his Account, the unpaid Account balance shall be paid to a Participant’s designated Beneficiary. Payment to such designated Beneficiary shall begin as soon as administratively practicable after the
Participant’s death. Distribution shall be made in a lump sum distribution to the designated Beneficiary. If a valid Beneficiary does not exist, then a lump sum distribution payment shall be made to the Participant’s estate. 
  

 7 

 If a Participant dies before receiving the total amount of his Account, but has commenced payments, the
remaining balance of the Participant’s Account shall be paid in a single lump sum to the Participant’s designated Beneficiary. If a valid Beneficiary does not exist, then a lump sum distribution payment shall be made to the
Participant’s estate. 
  

	5.5	Designation of Beneficiary 

 A Participant shall
designate a Beneficiary on a form to be supplied by the Company. The Beneficiary designation may be changed by the Participant at any time, but any such change shall not be effective until the Beneficiary designation form completed by the
Participant is delivered to and received by the Company. In the event that the Company receives more than one Beneficiary designation form from the Participant, the form bearing the most recent date shall be controlling. In the event there is no
valid Beneficiary designation of the Participant in existence at the time of the Participant’s death, then the Participant’s Beneficiary shall be the Participant’s estate. 
 ARTICLE VI 
 NON-ASSIGNABILITY 
  

	6.1	Non-Assignability 

 Neither a Participant nor any
Beneficiary of a Participant shall have any right to commute, sell, assign, pledge, transfer or otherwise convey the right to receive his Account until his Account is actually distributed to a Participant or his Beneficiary. The portion of the
Account which has not been distributed shall not be subject to attachment, garnishment or execution for the payment of any debts, judgments, alimony or separate maintenance and shall not be transferable by operation of law in the event of bankruptcy
or insolvency of a Participant or a Participant’s Beneficiary. 
 ARTICLE VII 
 VESTING 
  

	7.1	Vesting 

 Each Participant shall be fully
(100%) vested in his Deferral Account at all times. Each Participant shall be vested in his Matching Account in accordance with the following schedule: 
 For Plan Years Ending On or Before December 31, 2006 
  

			
	 Years of Vesting Service
	  	 Vested Percentage

	                 1
	  	    0%
	                 2
	  	  25%
	                 3
	  	  50%
	                 4
	  	  75%
	                 5 or more
	  	100%

 For Plan Years Commencing On or After January 1, 2007* 
  

			
	 Years of Vesting Service
	  	Vested Percentage
	                 1
	  	    0%
	                 2
	  	    0%
	                 3
	  	100%
	                            	  	
	 *   In no event will a Participant’s vested percentage be less than his vested percentage as of
December 31, 2006.

  

 8 

 A Participant’s years of vesting service shall be equal to his years of vesting service credited
under the Company’s 401(k) savings plan. Notwithstanding the foregoing, each Participant shall be fully (100%) vested in his entire Account upon (i) termination of employment on or after attaining age 65; (ii) termination of
employment due to permanent disability as defined under the Company’s 401(k) savings plan; or (iii) upon a change of control of the Company provided he is employed by the Company at the time of such change of control. A “change of
control” means (a) any reorganization, merger or consolidation to which the Company is a party and as a result of which the stockholders of the Company immediately prior to such reorganization, merger or consolidation do not, immediately
thereafter, own more than 50% of the combined voting power of the shares entitled to vote in the election of the directors of the surviving corporation; or (b) the approval by the stockholders of the Company of a complete liquidation or
dissolution of the Company or a sale of all or substantially all of the assets of the Company. 
 ARTICLE VIII 
 AMENDMENT OR TERMINATION OF THE PLAN 
  

	8.1	Company’s Right to Amend Plan 

 The Company, by
action of its Board of Directors or authorized committee, may, at any time and from time to time, amend, in whole or in part, any of the provisions of this Plan or may terminate it as a whole or with respect to any Participant or group of
Participants (subject to the restrictions under Section 8.2 with respect to the non-Grandfathered Accounts of Participants). Any such amendment is binding upon all Participants and their Beneficiaries, the Trustee, the Committee and all other
parties in interest. 
  

	8.2	Distribution of Plan Benefits Upon Termination 

 Upon the full termination of the Plan, the Committee shall direct the distribution of the benefits of the Plan to Participants in a manner that is consistent with and satisfies the provisions of Article V; except that payment of the
non-Grandfathered Accounts of Participants shall be restricted as follows: 
  

	 	(a)	In the event of a complete liquidation and dissolution of the Company, the Company shall terminate the Plan within twelve (12) months of the liquidation and dissolution of the
Company, or with the approval of a bankruptcy court, and the value of the benefits payable under the Plan to the Participants shall be determined as of that date and shall be distributed to the Participants or their Beneficiaries; provided, however,
that the benefits payable under the Plan are included in the gross income of the Participants or their Beneficiaries in the latest of: (i) the calendar year in which the Plan termination occurs; (ii) the calendar year in which the amount
is no longer subject to a substantial risk of forfeiture; or (iii) the first calendar year in which the payment is administratively practicable. 

  

	 	(b)	 The Company may, at its sole and absolute discretion, terminate the Plan, provided that, subject to Section 8.2(c) below: (i) the termination does not
occur proximate to a downturn in the financial health of the Company, (ii) all arrangements sponsored by the Company that would be aggregated with the Plan pursuant to Treasury Regulation §1.409A-1(c) or the corresponding provision in
future guidance issued by the Department of the Treasury if the same Participant 

  

 9 

 
participated in all of the arrangements are terminated; (iii) no payments other than the payments that would be payable under the terms of the
arrangements if the termination had not occurred are made within twelve (12) months of the termination of the arrangements; (iv) all payments are made within twenty-four (24) months of the termination of the arrangements; and
(v) the Company does not adopt a new arrangement that would be aggregated with any terminated arrangement under Treasury Regulation §1.409A-1 (c) or the corresponding provision in future guidance issued by the Department of the
Treasury if the same Participant participated in both arrangements, at any time within three (3) years following the date of termination of the arrangement. 
  

	 	(c)	Notwithstanding Section 8.2(b) above, the Company may, at its sole and absolute discretion, terminate the Plan pursuant to irrevocable action taken by the Company within the 30
days preceding or the 12 months following a change in control event (as defined in Treasury Regulation §1.409A-3(i)(5)), provided that: (i) all agreements, methods, programs, and other arrangements sponsored by the Company immediately
after the time of the change in control event with respect to which deferrals of compensation are treated as having been deferred under a single plan under §1.409A-1(c)(2) are terminated and liquidated with respect to each Participant that
experienced the change in control event, and (ii) all such Participants are required to receive all amounts of compensation deferred under the terminated agreements, methods, programs, and other arrangements within 12 months of the date the
Company irrevocably takes all necessary action to terminate and liquidate the agreements, methods, programs, and other arrangements. 

  

	8.3	When Amendments Take Effect 

 A resolution amending
or terminating the Plan becomes effective as of the date specified therein. 
  

	8.4	Restriction on Retroactive Amendments 

 No amendment
may be made that retroactively deprives a Participant of any benefit accrued before the date of the amendment. 
 ARTICLE IX

 PLAN ADMINISTRATION 
  

	9.1	The Administrative Committee 

 The Plan shall be
administered by a Committee consisting of the Company’s Vice-President, Corporate Compensation and Benefits; Chief Financial Officer; Vice President, Controller; and such other persons designated by the Company’s Board of Directors or
Chief Executive Officer to serve on the Committee. The Company may remove any member of the Committee at any time, with or without cause, and may fill any vacancy. If a vacancy occurs, the remaining member or members of the Committee have full
authority to act. The Company is responsible for transmitting to the Trustee the names and authorized signatures of the members of the Committee and, as changes take place in membership, the names and signatures of new members. Any member of the
Committee may resign by delivering his written resignation to the Company, the Trustee and the Committee. Any such resignation becomes effective upon its receipt by the Company or on such other date as is agreed to by the Company and the resigning
member. The Committee may adopt such rules and appoint such subcommittees as it deems desirable for the conduct of its affairs and the administration of the Plan. 
  

 10 

	9.2	Powers of the Committee 

 In carrying out its duties
with respect to the general administration of the Plan, the Committee has, in addition to any other powers conferred by the Plan or by law, the following powers: 
  

	 	(a)	to determine all questions relating to eligibility to participate in the Plan; 

  

	 	(b)	to compute and certify to the Trustee or other appropriate party the amount and kind of distributions payable to Participants and their Beneficiaries;

  

	 	(c)	to maintain all records necessary for the administration of the Plan that are not maintained by the Company, recordkeeper or any Trustee; 

  

	 	(d)	to interpret the provisions of the Plan and to make and publish such rules for the administration of the Plan as are not inconsistent with the terms thereof;

  

	 	(e)	to establish and modify the method of accounting for the Plan or any Trust; 

  

	 	(f)	to employ counsel, accountants and other consultants to aid in exercising its powers and carrying out its duties hereunder; and 

  

	 	(g)	to perform any other acts necessary and proper for the administration of the Plan, except those that are to be performed by the recordkeeper or Trustee, if any.

  

	9.3	Indemnification 

  

	 	(a)	Indemnification of Members of the Committee by the Company 

 The Company agrees to indemnify and hold harmless each member of the Committee against any and all expenses and liabilities arising out of his action or failure to act in such capacity, excepting only expenses and liabilities arising out of
his own willful misconduct or gross negligence. This right of indemnification is in addition to any other rights to which any member of the Committee may be entitled. 
  

	 	(b)	Liabilities for Which Members of the Committee are Indemnified 

 Liabilities and expenses against which a member of the Committee is indemnified hereunder include, without limitation, the amount of any settlement or judgment, costs, counsel fees and related charges reasonably
incurred in connection with a claim asserted or a proceeding brought against him or the settlement thereof. 
  

	 	(c)	Company’s Right to Settle Claims 

 The Company
may, at its own expense, settle any claim asserted or proceeding brought against any member of the Committee when such settlement appears to be in the best interests of the Company. 
  

	9.4	Claims Procedure 

 A Participant or Beneficiary or
other person who feels he is being denied any benefit or right provided under the Plan (hereinafter referred to as “Claimant”) may file a written claim with the Committee or its delegate setting forth his claim. Any such claim shall be
signed by the Claimant and shall be considered filed on the date the claim is received by the Company or prescribed addressee. The claim must be addressed as prescribed by the Company. If a Participant shall fail to file a request for review in

  

 11 

 
accordance with the procedures described herein, such Participant shall have no right to review and shall have no right to bring action in any court and the
denial of the claim shall become final and binding on all persons for all purposes. 
  

	 	(a)	Committee Action 

 The Committee or its delegate
shall, within 90 days after its receipt of such claim make its determination. However, in the event that special circumstances require an extension of time for processing the claim, the Committee or its delegate shall provide such Claimant with its
determination not later than 180 days after receipt of the Claimant’s claim, but, in such event, the Committee or its delegate shall furnish the Claimant, within 90 days after its receipt of such claim, written notification of the extension
explaining the circumstances requiring such extension and the date that it is anticipated that such written statement will be furnished. 
 In
the event the claim is denied, the Committee or its delegate shall provide such Claimant a written statement of the Adverse Benefit Determination, as defined in Subsection (d) below. The notice of Adverse Benefit Determination shall be
delivered or mailed to the Claimant by certified or registered mail to his last known address, which statement shall contain the following: 
  

	 	(1)	the reason or reasons for Adverse Benefit Determination; 

  

	 	(2)	a reference to the provisions of the Plan upon which the Adverse Benefit Determination is based; 

  

	 	(3)	a description of any additional material or information that is necessary for the Claimant to perfect the claim; 

  

	 	(4)	an explanation of why that material or information is necessary; and 

  

	 	(5)	an explanation of the review procedure provided below, including applicable time limits and a notice of a Claimant’s rights to bring a legal action under ERISA after an
Adverse Benefit Determination on appeal. 

  

	 	(b)	Procedures for Appealing an Adverse Benefit Determination 

 Within 60 days after receipt of a notice of an Adverse Benefit Determination as provided above, if the Claimant disagrees with the Adverse Benefit Determination, the Claimant, or his authorized representative, may request, in writing, that
the Committee or its delegate review his claim and may request to appear before the Committee or its delegate for such review. If the Claimant does not request a review of the Adverse Benefit Determination within such 60 day period, he shall be
barred and estopped from appealing the Committee’s or its delegate’s Adverse Benefit Determination. The appeal shall be filed with the Committee or prescribed addressee at the address prescribed by the Company, and it shall be considered
filed on the date it is received by the prescribed addressee. In deciding any appeal, the Committee or its delegate shall act in its capacity as a named Fiduciary. 
 The Claimant shall have the rights to: 
  

	 	(1)	submit written comments, documents, records and other information relating to the claim for benefits; 

  

 12 

	 	(2)	request, free of charge, reasonable access to, and copies of all documents, records and other information relevant to his claim for benefits. For this purpose, a document,
record, or other information is treated as “relevant” to the Claimant’s claim if it: (a) was submitted, considered, or granted in the course of making the benefit determination, regardless of whether such document, record or
other information was relied on in making the benefit determination; or (b) demonstrates compliance with the administrative processes and safeguards required in making the benefit determination; and a review that takes into account comments,
documents, records, and other information submitted by the Claimant relating to the claim, regardless of whether such information was submitted or considered in the initial benefit determination. 

  

	 	(c)	Response on Appeal 

 Within 60 days after receipt by
the Committee or its delegate of a written application for review of a Claimant’s claim, the Committee or its delegate shall notify the Claimant of its decision by delivery or by certified or registered mail to his last known address; provided,
however, in the event that special circumstances require an extension of time for processing such application, the Committee or its delegate shall so notify the Claimant of its decision not later than 120 days after receipt of such application.

 In the event the Committee’s or its delegate’s decision on appeal is adverse to the Claimant, the Committee or its delegate shall
issue a written notice of an Adverse Benefit Determination on Appeal that will contain all of the following information, in a manner calculated to be understood by the Claimant: 
  

	 	(1)	the specific reason(s) for the Adverse Benefit Determination on Appeal; 

  

	 	(2)	reference to specific plan provisions on which the benefit determination is based; 

  

	 	(3)	a statement that the Claimant is entitled to receive, upon request and free of charge, reasonable access to and copies of all documents, records and other information
relevant to the Claimant’s claim for benefits; and a statement describing any voluntary appeal procedures offered by the Plan and the Claimant’s right to obtain the information about such procedures, as well as a statement of the
Claimant’s right to bring an action under ERISA section 502(a). 

  

	 	(d)	Definition 

 As used herein, the term “Adverse
Benefit Determination” shall mean a determination that results in any of the following: the denial, reduction, or termination of, or a failure to provide or make payment (in whole or in part) for, a benefit, including any such denial,
reduction, termination, or failure to provide or make payment that is based on a determination of the Claimant’s eligibility to participate in the Plan. 
  

	9.5	Expenses 

 The members of the Committee serve
without compensation for services as such. All expenses of the Committee are paid by the Company. 
  

	9.6	Conclusiveness of Action 

 Any action on matters
within the discretion of the Committee will be conclusive, final and binding upon all Participants and upon all persons claiming any rights under the Plan, including Beneficiaries. 
  

 13 

 ARTICLE X 
 MISCELLANEOUS 
  

	10.1	Plan Not a Contract of Employment 

 The adoption and
maintenance of the Plan does not constitute a contract between the Company and any Participant or to be a consideration for the employment of any person. Nothing herein contained gives any Participant the right to be retained in the employ of the
Company or derogates from the right of the Company to discharge any Participant at any time without regard to the effect of such discharge upon his rights as a Participant in the Plan. 
  

	10.2	No Rights Under Plan Except as Set Forth Herein 

 Nothing in this Plan, express or implied, is intended, or shall be construed, to confer upon or give to any person, firm, association, or corporation, other than the parties hereto and their successors in interest, any right, remedy, or
claim under or by reason of this Plan or any covenant, condition, or stipulation hereof, and all covenants, conditions and stipulations in this Plan, by or on behalf of any party, are for the sole and exclusive benefit of the parties hereto.

  

	10.3	Rules 

 The Company shall have full and complete
discretionary authority to construe and interpret provisions of the Plan. The Company may adopt such rules as it deems necessary, desirable or appropriate. All rules and decisions shall be uniformly applied to all Participants in similar
circumstances. 
  

	10.4	Other Benefit Plans 

 Deferred compensation under
this Plan shall not be deemed to be compensation for purposes of determining a Participant’s benefit or credit under any plan of the Company qualified under Code section 401(a), or any life insurance plan or disability plan established or
maintained by the Company except to the extent specifically provided in such other plan. 
  

	10.5	Withholding of Taxes 

 To the extent required by
applicable law, the Company shall withhold from Compensation or charge against the Participant’s Account his share of FICA and other applicable taxes attributable to his or her benefits under this Plan. The Company shall also cause taxes to be
withheld from an Account distributed hereunder as required by law. 
  

	10.6	Severability 

 If any provision of this Agreement is
determined to be invalid or illegal, the remaining provisions shall be effective and shall be interpreted as if the invalid or illegal provision did not exist, unless the illegal or invalid provision is of such materiality that its omission defeats
the purposes of the parties in entering into this Agreement. 
  

 14 

	10.7	Distribution in the Event of Taxation 

 If, for any
reason, all or any portion of a Participant’s benefit under this Plan becomes taxable to the Participant pursuant to section 409A of the Code, or is subject to FICA taxes under Sections 3101, 3121(a) or 3121(v)(2) of the Code or withholding
taxes under Section 3401 of the Code or other applicable law, then the Company shall distribute to the Participant immediately available funds in an amount equal to the taxes due but not greater than the then balance of the Participant’s
Account. Acceleration of benefits shall also be allowed at any time the Plan fails to meet the requirements of section 409A of the Code and the regulations issued thereunder as permitted under the final regulations issued by the Department of the
Treasury and the Internal Revenue Service. However, the payment made based upon the acceleration for the failure to meet the requirements of section 409A of the Code and the regulations issued thereunder may not exceed the amount required to be
included in income as a result of the failure to comply with the requirements of section 409A of the Code and the regulations issued thereunder. 
  

	10.8	Compliance with Section 409 of the Code 

 The
Plan shall be interpreted and construed in accordance with section 409A of the Code and the Treasury regulations and other interpretative guidance issued thereunder. 
 ********* 
  

 15 

 IN WITNESS WHEREOF, West Corporation has caused these presents to be executed by its duly authorized officer this 5th day
of November, 2007, but effective as of January 1, 2008. 
  

			
	WEST CORPORATION
		
	By:	 	 /s/    Paul M. Mendlik

	Its:	 	Chief Financial Officer and Treasurer

  

 16

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