Document:

Amendment No. 1, dated as of November 14, 2006

 EXHIBIT 10.1 
 Execution Version 
 AMENDMENT NO. 1 TO CREDIT AGREEMENT 
 AMENDMENT NO. 1 TO CREDIT AGREEMENT (the “Amendment”), dated as of November 14, 2006, among Apogee Enterprises, Inc. (the
“Borrower”), the lending institutions listed on the signature pages hereto (collectively the “Lenders”) and The Bank of New York, as letter of credit issuer, administrative agent for the Lenders and swing line lender. Capitalized
terms used herein without definition shall have the same meanings herein as set forth in the Credit Agreement (as defined below). 
 PRELIMINARY STATEMENTS 
 (1) The Borrower, the Lenders, the Administrative Agent and the L/C Issuer are parties to that
certain Credit Agreement, dated as of May 4, 2005, (as in effect immediately prior to the effect of this Amendment, the “Credit Agreement”); 
 (2) The Credit Agreement provides, among other things, that any amendment thereto shall be in writing and signed by the Borrower and either (i) the Required Lenders or the Administrative Agent with the consent of
the Required Lenders or, (ii) all the Lenders or the Administrative Agent with the consent of all the Lenders, as the case may be; 
 (3) The Borrowers, the Administrative Agent and all of the Lenders have agreed to amend the Credit Agreement in order to, among other things, extend the Commitment Termination Date and 
 (4) Under the Credit Agreement the extension of the Commitment Termination Date beyond the date set forth in the Credit Agreement requires consent of all
of the Lenders. 
 SECTION 1. Amendment. The Credit Agreement is, subject to the satisfaction of the conditions precedent set forth in
Section 2, amended as follows: 
 (a) The definition of “Applicable Margin” set forth in paragraph (c) of
Section 1.01 of the Credit Agreement is amended and restated in its entirety to read as follows: 
 “Applicable
Margin” means, at any date and with respect to each Loan, the applicable margin set forth below based upon the Debt/EBITDA Ratio as of such date (it being understood that measurement of the Debt/EBITDA Ratio as of the last day of the
immediately preceding quarter (as delivered pursuant to Section 7.01(n)) is sufficient for this purpose; provided that, if, as of the day following the date on which the Borrower is required to furnish to the Lenders financial statements
pursuant to Section 7.01(a)(i) and (ii), no Debt/EBITDA Ratio has been delivered as required pursuant to Section 7.01(n), the Applicable Margin shall be 1.00% from such day until the day on which such Debt/EBITDA Ratio is delivered):

  

 -1- 

							
	 	  	Applicable Margin	 
	 Debt/EBITDA Ratio
	  	ABR
Loans	 	 	Eurodollar
Loans	 
	 Greater than or equal to 2.00
	  	0.000	%	 	1.000	%
	 Less than 2.00, but greater than or equal to 1.50
	  	0.000	%	 	0.750	%
	 Less than 1.50, but greater than or equal to 1.25
	  	0.000	%	 	0.625	%
	 Less than 1.25, but greater than or equal to 0.75
	  	0.000	%	 	0.550	%
	 Less than 0.75
	  	0.000	%	 	0.500	%

 (b) The definition of the term “Commitment Termination Date” set forth in paragraph
(c) of Section 1.01 of the Credit Agreement is amended and restated in its entirety to read as follows: 
 “Commitment Termination Date” means the earlier to occur of (i) November 14, 2011 and (ii) the date, if any, on which the Total Commitment is otherwise terminated pursuant to this Agreement.” 
 (c) Paragraph (a) of Section 3.07 of the Credit Agreement is amended and restated in its entirety to read as follows: 
 “(a) Commitment Fee. The Borrower agrees to pay to the Administrative Agent, for the respective pro rata accounts of the
Lenders, on the last day of each calendar quarter of each year, in arrears, commencing with the first such day after the Effective Date, and on the Commitment Termination Date, a fee (the “Commitment Fee”) computed by multiplying
(i) the average daily Available Commitment over the last calendar quarter (or portion thereof since the date as of which the last Commitment Fee was calculated), by (ii) 0.15% per annum. The Commitment Fee will be calculated based upon the
actual number of days elapsed over a 360-day year.” 
 (d) Schedules 5.01(b) and 5.01(f) attached to the Credit Agreement are amended
and restated in their entirety to read as set forth in Schedules 5.01(b) and 5.01(f) attached to this document. 
 SECTION 2. Conditions
of Effectiveness 
 This Amendment shall become effective on the date when, and only when, all of the following conditions precedent shall
have been satisfied, or waived in writing by all of the Lenders (such date, the “Amendment Effective Date”) provided, however that the Amendment Effective Date shall occur no later than November 14, 2006: 
  

 -2- 

 (a) The Administrative Agent shall have received counterparts of this Amendment executed
by itself, the Borrower, each of the Lenders and L/C Issuer; 
 (b) The Administrative Agent shall have received copies of all
action taken by the Borrower, its partners and its Affiliates, whenever necessary, to authorize the execution, delivery and performance of this Amendment, certified by the Responsible Officer of the Borrower as true and correct as of the Amendment
Effective Date; 
 (c) The representations and warranties set forth in Section 3 of this Amendment are true and correct
as of the date hereof and will be true and correct on the Amendment Effective Date; and 
 (d) The Borrower shall have paid
all costs, fees and expenses in connection with this Amendment. 
 SECTION 3. Representations and Warranties 
 The Borrower represents and warrants to the Administrative Agent, the L/C Issuer, and the Arranger and to each Lender as follows: 
 (a) The representations and warranties contained in Section 5.01 of the Credit Agreement are and will be true, correct and complete
with respect to this Amendment as if this Amendment and the Credit Agreement were Credit Documents referred to in such representations and warranties, on and as of the date hereof and on the Amendment Effective Date, except to the extent such
representations and warranties specifically relate to an earlier date, in which case they were true, correct and complete in all material respects on and as of such earlier date. 
 (b) As of the date hereof, no Default or Event of Default has occurred and is continuing. 
 SECTION 4. Reference to and Effect on the Credit Agreement 
 (a) On and after the effectiveness of this Amendment, each reference in the Credit Agreement to “this Agreement”, “hereunder”, “hereof” or words of like import referring to the Credit
Agreement, and each reference in each of the other Credit Documents to “the Credit Agreement”, “thereunder”, “thereof” or words of like import referring to the Credit Agreement, shall mean and be a reference to the
Credit Agreement as amended by this Amendment. 
 (b) The Credit Agreement, as specifically amended by this Amendment, and the other Credit
Documents are and shall continue to be in full force and effect and are hereby in all respects ratified and confirmed. 
  

 -3- 

 (c) The execution, delivery and effectiveness of this Amendment shall not, except as expressly provided
herein, operate as a waiver of any right, power or remedy of any Lender, the L/C Issuer, the Administrative Agent under any of the Credit Documents, nor constitute a waiver of any provision of any of the Credit Documents. 
 SECTION 5. Costs and Expenses 
 The
Borrower agrees to pay all reasonable out-of-pocket costs and expenses of the Administrative Agent, and its Affiliates in connection with the preparation, negotiation, execution, delivery and administration, of this Amendment and the other
instruments and documents to be delivered hereunder (including the reasonable fees, charges and disbursements of counsel for the Administrative Agent). 
 SECTION 6. Execution in Counterparts 
 This Amendment may be executed in any number of counterparts
and by the different parties hereto on separate counterparts, each of which when so executed and delivered shall be an original, but all of which shall together constitute one and the same instrument. A set of counterparts executed by all the
parties hereto shall be lodged with the Borrower and the Administrative Agent. Delivery of an executed counterpart of a signature page to this Amendment by facsimile shall be effective as delivery of a manually executed counterpart of this
Amendment. 
 SECTION 7. Separability 
 In case of any one or more of the provisions contained in this Amendment shall be invalid, illegal and unenforceable in any respect under any law, the validity, legality and enforceability of the remaining provisions
contained herein shall not in any way be affected or impaired thereby. 
 SECTION 8. Applicable Law 
 THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK APPLICABLE TO CONTRACTS MADE AND TO BE PERFORMED
ENTIRELY WITHIN SUCH STATE. 
  

 -4- 

 IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be duly executed as of the date first above
written. 
  

			
	APOGEE ENTERPRISES, INC.
		
	By:	 	 /s/ Gary R. Johnson

	Name:	 	Gary R. Johnson
	Title:	 	Vice-President, Treasurer
	
	 THE BANK OF NEW YORK, as
 Administrative
Agent, L/C Issuer
 and Swing Line Lender

		
	By:	 	 /s/ Walter C. Parelli

	Name:	 	Walter C. Parelli
	Title:	 	Vice President
	
	THE BANK OF NEW YORK, as a Lender
		
	By:	 	 /s/ Walter C. Parelli

	Name:	 	Walter C. Parelli
	Title:	 	Vice President
	
	 BNY CAPITAL MARKETS, INC., as Co-Lead
 Arranger and Book Manager

		
	By:	 	 /s/ Gordon B. Berger

	Name:	 	Gordon B. Berger
	Title:	 	Managing Director

  

 -5- 

			
	JPMORGAN CHASE BANK, N.A., as a Lender
		
	By:	 	 /s/ James M. Somoski

	Name:	 	James M. Somoski
	Title:	 	Vice President
	
	 J.P. MORGAN SECURITIES INC., as Co-Lead
 Arranger and Book Manager

		
	By:	 	 /s/ Jonathan Twichell

	Name:	 	Jonathan Twichell
	Title:	 	Senior Vice President
	
	 HARRIS TRUST AND SAVINGS BANK, as
 Co-Syndication Agent, Co-Documentation Agent
 and as a Lender

		
	By:	 	 /s/ Edward J. Klinger

	Name:	 	Edward J. Klinger
	Title:	 	Vice President
	
	 U.S. BANK NATIONAL ASSOCIATION, as
 Co-Syndication Agent, Co-Documentation Agent
 and as a Lender

		
	By:	 	 /s/ Michael J. Reymann

	Name:	 	Michael J. Reymann
	Title:	 	Senior Vice President

  

 -6- 

			
	COMERICA BANK, as a Lender
		
	By:	 	 /s/ Timothy O’Rourke

	Name:	 	Timothy O’Rourke
	Title:	 	Vice President
	
	 WELLS FARGO BANK, NATIONAL
 ASSOCIATION, as a
Lender

		
	By:	 	 /s/ Patrick McCue

	Name:	 	Patrick McCue
	Title:	 	Vice President

  

 -7-Credit Agreement

 Exhibit 10.23 
 EXECUTION VERSION 
  

 Language Line, Inc., 
 as Borrower, 
 Language Line Holdings, Inc., 
 The Subsidiary Guarantors Party Hereto 
 and 
 The Lenders Named Herein 
  

 CREDIT AGREEMENT 
 dated as of June 11, 2004 
 as amended and
restated on November 14, 2006 
  

 $279,970,920.77 
 Senior Secured Credit Facility 
  

 Merrill Lynch & Co.,

 Merrill Lynch, Pierce, Fenner & Smith Incorporated 
 and Banc of America Securities LLC 
 as Joint Lead Arrangers and Joint Book-Runners 
 Bank of America, N.A. 
 as Syndication Agent

 National City Bank, 
 as
Documentation Agent 
 Merrill Lynch Capital Corporation 
 as Administrative Agent 
  

 Cahill Gordon & Reindel LLP 
 80 Pine Street 
 New York, New York 10005 

 TABLE OF CONTENTS 
  

					
	 	 	 	  	Page
	 SECTION 1.
	 	 DEFINITIONS
	  	2
			
	             1.1.
	 	 Defined Terms
	  	2
	             1.2.
	 	 Rules of Construction
	  	35
			
	 SECTION 2.
	 	 TERM LOAN; INCREMENTAL LOANS
	  	36
			
	             2.1.
	 	 Term Loan; Incremental Loans
	  	36
	             2.2.
	 	 Repayment of Term Loans
	  	38
	             2.3.
	 	 Use of Proceeds
	  	38
			
	 SECTION 3.
	 	 AMOUNT AND TERMS OF REVOLVING CREDIT COMMITMENTS
	  	38
			
	             3.1.
	 	 Revolving Credit Commitments
	  	38
	             3.2.
	 	 Commitment Fee
	  	39
	             3.3.
	 	 Proceeds of Revolving Credit Loans
	  	39
	             3.4.
	 	 Swing Line Commitment
	  	39
	             3.5.
	 	 Issuance of Letters of Credit
	  	40
	             3.6.
	 	 Participating Interests
	  	41
	             3.7.
	 	 Procedure for Opening Letters of Credit
	  	41
	             3.8.
	 	 Payments in Respect of Letters of Credit
	  	42
	             3.9.
	 	 Letter of Credit Fees
	  	42
	             3.10.
	 	 Letter of Credit Reserves
	  	43
	             3.11.
	 	 Further Assurances
	  	44
	             3.12.
	 	 Obligations Absolute
	  	44
	             3.13.
	 	 Participations
	  	45
	             3.14.
	 	 Role of Issuing Lenders.
	  	45
	             3.15.
	 	 Cash Collateral.
	  	45
			
	 SECTION 4.
	 	 GENERAL PROVISIONS APPLICABLE TO LOANS
	  	46
			
	             4.1.
	 	 Procedure for Borrowing
	  	46
	             4.2.
	 	 Conversion and Continuation Options
	  	46
	             4.3.
	 	 Changes of Commitment Amounts
	  	47
	             4.4.
	 	 Optional Prepayments
	  	48
	             4.5.
	 	 Mandatory Prepayments
	  	48
	             4.6.
	 	 Repayment of Term Loans
	  	50
	             4.7.
	 	 Application of Prepayments
	  	50
	             4.8.
	 	 Interest Rates and Payment Dates
	  	51
	             4.9.
	 	 Computation of Interest
	  	52
	             4.10.
	 	 Certain Fees
	  	52
	             4.11.
	 	 Inability to Determine Interest Rate
	  	52
	             4.12.
	 	 Pro Rata Treatment and Payments
	  	53
	             4.13.
	 	 Illegality
	  	55
	             4.14.
	 	 Requirements of Law
	  	55

  

 -i- 

					
	 	 	 	  	Page
	             4.15.
	 	 Indemnity
	  	58
	             4.16.
	 	 Repayment of Loans; Evidence of Debt
	  	58
	             4.17.
	 	 Replacement of Lenders
	  	59
	             4.18.
	 	 Procedure for Incremental Loan Requests.
	  	60
			
	 SECTION 5.
	 	 REPRESENTATIONS AND WARRANTIES
	  	60
			
	             5.1.
	 	 Financial Statements; Financial Condition
	  	60
	             5.2.
	 	 No Change
	  	61
	             5.3.
	 	 Existence; Compliance with Law
	  	61
	             5.4.
	 	 Power; Authorization
	  	61
	             5.5.
	 	 Enforceable Obligations
	  	62
	             5.6.
	 	 No Legal Bar
	  	62
	             5.7.
	 	 No Material Litigation
	  	62
	             5.8.
	 	 Investment Company Act
	  	62
	             5.9.
	 	 Federal Regulation
	  	62
	             5.10.
	 	 No Default
	  	63
	             5.11.
	 	 Taxes
	  	63
	             5.12.
	 	 Subsidiaries
	  	63
	             5.13.
	 	 Ownership of Property; Liens
	  	63
	             5.14.
	 	 ERISA
	  	64
	             5.15.
	 	 Collateral Documents
	  	64
	             5.16.
	 	 Copyrights, Patents, Permits, Trademarks and Licenses
	  	66
	             5.17.
	 	 Environmental Matters
	  	66
	             5.18.
	 	 Accuracy and Completeness of Information
	  	67
	             5.19.
	 	 Labor Matters
	  	68
	             5.20.
	 	 Solvency
	  	68
	             5.21.
	 	 Use of Proceeds
	  	68
	             5.22.
	 	 Regulation H
	  	68
	             5.23.
	 	 [Reserved]
	  	68
	             5.24.
	 	 Merger Documents; Representations and Warranties in Agreement
	  	68
	             5.25.
	 	 Capitalization
	  	69
	             5.26.
	 	 Indebtedness
	  	69
	             5.27.
	 	 Anti-Terrorism Laws.
	  	69
	             5.28.
	 	 Agreements with Affiliates
	  	70
			
	 SECTION 6.
	 	 CONDITIONS PRECEDENT
	  	70
			
	             6.1.
	 	 Conditions to Amendment and Restatement
	  	70
	             6.2.
	 	 Conditions to All Loans and Letters of Credit
	  	70
	             6.3.
	 	 [Reserved]
	  	71
	             6.4.
	 	 Permitted Acquisitions
	  	71
			
	 SECTION 7.
	 	 AFFIRMATIVE COVENANTS
	  	72
			
	             7.1.
	 	 Financial Statements
	  	72
	             7.2.
	 	 Certificates; Other Information
	  	73
	             7.3.
	 	 Payment of Obligations
	  	75
	             7.4.
	 	 Conduct of Business and Maintenance of Existence
	  	75

  

 -ii- 

					
	 	  	 	  	Page
	             7.5.
	  	 Maintenance of Property; Insurance
	  	75
	             7.6.
	  	 Inspection of Property; Books and Records; Discussions; Lender Meetings
	  	77
	             7.7.
	  	 Notices
	  	78
	             7.8.
	  	 Environmental Laws
	  	79
	             7.9.
	  	 Additional Collateral and Guarantees
	  	80
	             7.10.
	  	 [Reserved]
	  	81
	             7.11.
	  	 Compliance with Law
	  	81
	             7.12.
	  	 Security Interests; Further Assurances
	  	81
	             7.13.
	  	 Required Interest Rate Agreements
	  	82
	             7.14.
	  	 Anti-Terrorism Law.
	  	82
	             7.15.
	  	 Embargoed Person.
	  	82
	             7.16.
	  	 Anti-Money Laundering.
	  	83
	             7.17.
	  	 Payment of Taxes.
	  	83
	             7.18.
	  	 Payment of Wages
	  	83
			
	 SECTION 8.
	  	 NEGATIVE COVENANTS
	  	83
			
	             8.1.
	  	 Indebtedness
	  	83
	             8.2.
	  	 Liens
	  	85
	             8.3.
	  	 Contingent Obligations
	  	87
	             8.4.
	  	 Fundamental Changes
	  	88
	             8.5.
	  	 Sale of Assets
	  	88
	             8.6.
	  	 Investments
	  	89
	             8.7.
	  	 [Reserved]
	  	91
	             8.8.
	  	 Hedge Agreements
	  	91
	             8.9.
	  	 Financial Covenants
	  	91
	             8.10.
	  	 Clauses Restricting Subsidiary Distributions
	  	93
	             8.11.
	  	 Dividends
	  	93
	             8.12.
	  	 Transactions with Affiliates
	  	94
	             8.13.
	  	 Changes in Fiscal Year
	  	95
	             8.14.
	  	 Lines of Business
	  	95
	             8.15.
	  	 Amendments to Certain Documents
	  	95
	             8.16.
	  	 Prepayments and Amendments of Certain Debt
	  	95
	             8.17.
	  	 Negative Pledges
	  	96
	             8.18.
	  	 Sales and Leasebacks
	  	96
	             8.19.
	  	 Creation of Subsidiaries
	  	96
			
	 SECTION 9.
	  	 EVENTS OF DEFAULT
	  	97
			
	 SECTION 10.
	  	 THE AGENTS AND THE ISSUING LENDER
	  	100
			
	             10.1.
	  	 Appointment
	  	100
	             10.2.
	  	 Delegation of Duties
	  	100
	             10.3.
	  	 Exculpatory Provisions
	  	100
	             10.4.
	  	 Reliance by Agents
	  	100
	             10.5.
	  	 Notice of Default
	  	101
	             10.6.
	  	 Non-Reliance on Agents and Other Lenders
	  	101
	             10.7.
	  	 Indemnification
	  	101
	             10.8.
	  	 Agent in Its Individual Capacity
	  	102

  

 -iii- 

					
	 	 	 	  	Page
	             10.9.
	 	 Successor Administrative Agent
	  	102
	             10.10.
	 	 Issuing Lender as Issuer of Letters of Credit
	  	102
	             10.11.
	 	 Other Agents
	  	102
			
	 SECTION 11.
	 	 MISCELLANEOUS
	  	103
			
	             11.1.
	 	 Amendments and Waivers
	  	103
	             11.2.
	 	 Notices
	  	105
	             11.3.
	 	 No Waiver; Cumulative Remedies
	  	107
	             11.4.
	 	 Survival of Representations and Warranties
	  	107
	             11.5.
	 	 Payment of Expenses and Taxes; Indemnification
	  	107
	             11.6.
	 	 Successors and Assigns; Participations and Assignments
	  	109
	             11.7.
	 	 Adjustments; Set-off
	  	113
	             11.8.
	 	 Counterparts
	  	114
	             11.9.
	 	 Governing Law; Third Party Rights
	  	114
	             11.10.
	 	 Submission to Jurisdiction; Waivers
	  	114
	             11.11.
	 	 Marshaling; Payments Set Aside
	  	115
	             11.12.
	 	 Interest.
	  	115
	             11.13.
	 	 Severability
	  	116
	             11.14.
	 	 Integration
	  	116
	             11.15.
	 	 Acknowledgments
	  	116
	             11.16.
	 	 USA PATRIOT Act
	  	116
			
	 SECTION 12.
	 	 COLLATERAL ACCOUNT; APPLICATION OF COLLATERAL PROCEEDS
	  	117
			
	             12.1.
	 	 Collateral Account
	  	117
	             12.2.
	 	 Proceeds of Destruction, Taking and Collateral Dispositions
	  	118
	             12.3.
	 	 Application of Proceeds
	  	119

 SCHEDULES1 
  

			
	 Schedule I
	  	 List of Addresses for Notices; Lending Offices; Commitment Amounts

	 Schedule II
	  	 Subsidiary Guarantors

	 Schedule III
	  	 Pro Forma Adjustments

	 Schedule 5.12
	  	 Subsidiaries

	 Schedule 5.13
	  	 Leased Properties

	 Schedule 5.15(b)
	  	 UCC and Other Necessary Filings

	 Schedule 5.24(a)
	  	 Merger Agreement and Related Documents; Documents related to the New Notes

	 Schedule 5.24(b)
	  	 Equity Documents

	 Schedule 5.25(b)
	  	 Organizational Chart

	 Schedule 5.26
	  	 Existing Indebtedness

	 Schedule 8.2(b)
	  	 Existing Liens

	1	Schedules are not being amended or restated, other than the restatement of Schedule 5.13 and the deletion of Schedules 6.1(d)(i) and 7.10. Original Schedules are
attached for your convenience. 

  

 -iv- 

			
	 Schedule 8.6
	 	 Existing Investments

	 Schedule 8.12
	 	 Existing Affiliate Transactions

		
	 EXHIBITS2
	 	
		
	 Exhibit A
	 	 Form of Revolving Credit Note

	 Exhibit B
	 	 Form of Tranche B-1 Term Note

	 Exhibit C
	 	 Form of Swing Line Note

	 Exhibit D
	 	 Form of Assignment and Acceptance

	 Exhibit E
	 	 Form of Security Agreement

	 Exhibit F
	 	 Form of L/C Participation Certificate

	 Exhibit G
	 	 Form of Mortgage

	 Exhibit H
	 	 Form of Non-Bank Certificate

	 Exhibit I-1
	 	 Form of Subsidiary Guarantee

	 Exhibit I-2
	 	 Form of Parent Guarantee

	 Exhibit J
	 	 Form of Swing Line Loan Participation Certificate

	 Exhibit K
	 	 Form of Landlord Lien Waiver

	 Exhibit L
	 	 Form of Opinion of Kirkland & Ellis LLP

	 Exhibit M
	 	 Form of Closing Certificate

	 Exhibit N
	 	 Form of Control Agreement

	 Exhibit O-1
	 	 Form of Perfection Certificate

	 Exhibit O-2
	 	 Form of Perfection Certificate Supplement

	 Exhibit P
	 	 Form of Subordination Provisions for Subordinated Convertible Note

	 Exhibit Q
	 	 Form of Borrowing Request

	 Exhibit R
	 	 Form of Standstill Provisions

	2	Only Exhibits B and L are being amended as part of this Agreement. Original Exhibits are attached for your convenience. 

  

 -v- 

 CREDIT AGREEMENT, dated as of June 11, 2004, as amended and restated on November 14, 2006 (the
“Agreement”), among Language Line, Inc., a Delaware corporation, as Borrower (“Borrower”), Language Line Holdings, Inc. (“Holdings”), the subsidiary guarantors listed on the signature pages hereto
(the “Subsidiary Guarantors”, and together with Holdings, the “Guarantors”), the several lenders from time to time party hereto (the “Lenders”), Merrill Lynch & Co., Merrill Lynch, Pierce,
Fenner & Smith Incorporated and Banc of America Securities LLC as joint lead arrangers and joint book-runners (together and in such capacity, the “Arrangers”), Bank of America, N.A. as syndication agent (in such capacity,
the “Syndication Agent”), National City Bank as documentation agent (in such capacity, the “Documentation Agent”) and Merrill Lynch Capital Corporation as administrative agent for the Lenders (in such capacity, the
“Administrative Agent”). 
 W I T N E S S E T H :

 WHEREAS, Borrower, Holdings, the Subsidiary Guarantors listed on the signature pages thereto, the several lenders from time to time party
thereto (the “Original Lenders”), Merrill Lynch & Co., Merrill Lynch, Pierce, Fenner & Smith Incorporated and Banc of America Securities LLC as Joint Lead Arrangers and Joint Book-Runners, Bank of America, N.A. as
Syndication Agent, National City Bank as Documentation Agent and Merrill Lynch Capital Corporation as Administrative Agent for the Lenders originally entered into a credit agreement on June 11, 2004 and the amendment thereto, as of
November 3, 2005 (collectively, the “Original Credit Agreement”), and the parties thereto desire to amend and restate the Original Credit Agreement on and subject to the terms and conditions set forth herein and in the
Amendment Agreement dated as of the Amendment and Restatement Date (the “Amendment Agreement”); 
 WHEREAS, the parties
hereto intend to (i) create a new tranche of term loans (the “Tranche B-1 Term Loans”) in an aggregate principal amount equal to the outstanding aggregate principal amount of Tranche B Term Loans (as defined in the Original
Credit Agreement) on the date hereof ($239,970,920.77) and (ii) exchange (the “Exchange”) the Tranche B Term Loans of Tranche B Lenders (as defined in the Original Credit Agreement) opting to so exchange, for like principal
amounts of Tranche B-1 Term Loans or, for those Tranche B Lenders not opting to participate in the Exchange, repay in full the Tranche B Term Loans of such non-exchanging Lenders (the “Repayment”). After giving effect to the
Exchange and Repayment on the effective date of the Agreement (the “Amendment and Restatement Date”), all outstanding Tranche B Term Loans shall be deemed terminated; 
 WHEREAS, Borrower intends to prepay its Tranche B Term Loans under the Original Credit Agreement with the proceeds from the Tranche B-1 Term Loans (it
being understood that Tranche B Term Loan Lenders under the Original Credit Agreement that execute and deliver the Amendment Agreement are converting their Tranche B Term Loans under the Original Credit Agreement into Tranche B-1 Term Loans
hereunder); 
 WHEREAS, the parties hereto intend that (a) the Obligations under the Original Credit Agreement that remain unpaid and
outstanding as of the Amendment and Restatement Date shall continue to exist under this Agreement on the terms set forth herein and in the Amendment Agreement, (b) the Revolving Loans and any Swingline Loans under the Original Credit Agreement
outstanding as of the Amendment and Restatement Date shall be Loans under and as defined in this Agreement on the terms set forth herein, (c) any letters of credit outstanding under the Original Credit Agreement as of the Amendment and
Restatement Date shall be Letters of Credit under and as defined in this Agreement, (d) the 

 
Security Documents shall continue (in accordance with their terms) to secure, guarantee, support and otherwise benefit, as applicable, the Obligations under
the Original Credit Agreement as well as the other Obligations of Borrower and the other Credit Parties under this Agreement (including, without limitation, Obligations in respect of the Tranche B-1 Term Loans) and the other Credit Documents and
(e) all schedules and exhibits to the Original Credit Agreement shall be incorporated by reference herein, mutatis mutandis, except for and to the extent that Schedule 5.13 and Exhibits B and L are expressly amended and restated in connection
herewith and Schedules 6.1(d)(i) and 7.10 to the Original Credit Agreement are deleted in their entirety; 
 NOW, THEREFORE, Holdings,
Borrower, the Subsidiary Guarantors, the Administrative Agent and the Lenders agree as follows: 
 SECTION 1. DEFINITIONS 

1.1. Defined Terms. As used in this Agreement, the terms defined in the caption hereto shall have the meanings set forth therein, and the
following terms have the following meanings: 
 “ABRY”: ABRY Partners, LLC, a Delaware limited liability company, its
successors and assigns. 
 “Acquisition”: any transaction or series of related transactions (other than the Transactions)
for (a) the direct or indirect (i) acquisition of all or substantially all of the Property of a Person, or of any business or division of a Person or (ii) acquisition of in excess of 50% of the Capital Stock of any Person, or
otherwise causing any Person to become a Qualified Subsidiary of such Person, or (b) a merger or consolidation or any other combination with another Person. 
 “Acquisition Consideration”: the aggregate purchase consideration for any Acquisition and all other payments made and liabilities (other than customary and reasonable transaction expenses) incurred or
assumed by Holdings, Borrower or any of its Qualified Subsidiaries in exchange for, or as part of, or in connection with any Acquisition, whether paid in cash or by exchange of Capital Stock or of assets or otherwise and whether payable on or prior
to the consummation of such Acquisition or deferred for payment at any future time, whether or not any such future payment is subject to the occurrence of any contingency, and includes any and all payments and liabilities representing the purchase
price and any assumptions of liabilities, “earn-outs” and other Profit Payment Agreements, consulting agreements, service agreements and non-competition agreements and other liabilities (other than customary and reasonable transaction
expenses) of every type and description. 
 “Act”: as defined in subsection 11.16. 
 “Adjustment Date”: as defined in the definition of Applicable Margin. 
 “Administrative Agent”: as defined in the preamble hereto. 
 “Affiliate”: of any Person, any Person which, directly or indirectly, is in control of, is controlled by or is under common control with
such Person; provided for the purpose of subsection 8.12, a Qualified Subsidiary shall not be deemed an Affiliate of any Credit Party. For purposes of this definition, a Person shall be deemed to control another Person if such Person has the
power, direct or indirect, 

  

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(x) to vote 10% or more of the securities having ordinary voting power for the election of members of the Board of Directors of such other Person,
whether by ownership of securities, contract, proxy or otherwise, or (y) to direct or cause the direction of the management and policies of such other Person, whether by ownership of securities, contract, proxy or otherwise. 
 “Agents”: the collective reference to the Administrative Agent, the Syndication Agent, the Arrangers, the Documentation Agent and any
other agent for the Lenders designated in connection with the syndication and in accordance with Section 10 by the Administrative Agent with respect to the Credit Documents in a written notice to Borrower. 
 “Aggregate Incremental Term Commitment”: at any time, the sum of the amount of all Incremental Facilities consisting of Incremental Term
Commitments (whether or not terminated) at such time, in an initial amount equal to zero, as such amount may be increased pursuant to subsection 2.1(e) to an aggregate amount which may not exceed $50,000,000. 
 “Agreement”: this Amended and Restated Credit Agreement, as amended, supplemented or modified from time to time. 
 “Alternate Base Rate”: for any day, a rate per annum equal to the higher of (a) the Base Rate in effect on such day,
and (b) the Federal Funds Rate in effect on such day plus 1/2 of 1%. For purposes hereof: “Base Rate” shall mean the rate of interest per annum publicly announced from time to time by the Administrative Agent (or its
designee) as its prime lending rate in effect at its principal office in New York City (the Base Rate not being intended to be the lowest rate of interest charged by the Administrative Agent in connection with extensions of credit to debtors) (any
change in such rate announced by the Administrative Agent shall take effect at the opening of business on the day specified in the public announcement of such change); and “Federal Funds Rate” shall mean, for any day, the weighted
average of the rates (rounded upwards, if necessary, to the nearest 1/100th of 1%) on overnight federal funds transactions with members of the Federal Reserve System arranged by federal funds brokers, as published on the next succeeding Business Day
by the Federal Reserve Bank of New York; provided that (a) if the day for which such rate is to be determined is not a Business Day, the Federal Funds Rate for such day shall be such rate for such transactions on the next preceding
Business Day as so published on the next succeeding Business Day, and (b) if such rate is not so published for any day which is a Business Day, the Federal Funds Rate for such day shall be the average of the quotations for the day of such
transactions received by the Administrative Agent from three federal funds brokers of recognized standing selected by it. Any change in the Alternate Base Rate due to a change in the Base Rate or the Federal Funds Rate shall be effective as of the
opening of business on the effective day of such change in the Base Rate or the Federal Funds Rate, respectively. 
 “Alternate Base
Rate Loans”: Loans at such time as they are made and/or being maintained at a rate of interest based upon the Alternate Base Rate. 
 “Amendment Agreement”: as defined in the recitals hereto. 
 “Amendment and Restatement Date”:
November 14, 2006. 
 “Anti-Terrorism Law”: as defined in subsection 5.27. 
  

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 “Applicable Acquisition Documents”: as defined in subsection 6.4(iii). 

“Applicable Margin”: for any day with respect to (a) Revolving Credit Loans, 2.50% in the case of Alternate Base Rate Loans and
3.50% in the case of Eurodollar Loans, (b) Tranche B-1 Term Loans, 2.25% in the case of Alternate Base Rate Loans and 3.25% in the case of Eurodollar Loans, (c) Swing Line Loans, the Applicable Margin then applicable to Revolving
Credit Loans that are maintained as Base Rate Loans (including after giving effect to the following proviso) and (d) with respect to Incremental Term Loans that are not Tranche B-1 Term Loans, the Incremental Margin to be added to the Alternate
Base Rate or Eurodollar Rate, as the case may be, as agreed upon by Borrower and the Lender or Lenders providing the Incremental Term Commitment relating thereto as provided in subsection 4.18; provided, from and after the date on which
Holdings shall have delivered financial statements for the first fiscal quarter ending at least six months after the Original Closing Date, the Applicable Margin with respect to (x) Term Loans will be adjusted to 2.00% in the case of Alternate
Base Rate Loans and 3.00% in the case of Eurodollar Loans on each day when Borrower’s corporate credit ratings are rated B1 or better by Moody’s Investors Service, Inc. and B+ or better by Standard & Poor’s Rating Services,
in each case with a stable outlook and (y) the Revolving Credit Loans will be adjusted on each Adjustment Date to the applicable rate per annum set forth in the pricing grid below based on the Total Leverage Ratio, in each case as
determined from the most recently delivered financial statements delivered pursuant to subsection 7.1. 
 PRICING GRID

  

					
	 Total Leverage Ratio
	  	Applicable Margin
for Eurodollar Loans	 	 Applicable Margin
for Alternate Base
 Rate Loans

	 Category 1
	  		 	
			
	 >5.75 to 1.00
	  	3.50%	 	2.50%
			
	 Category 2
	  		 	
			
	 <5.75 to 1.00
 but >5.00 to 1.00
	  	3.25%	 	2.25%
			
	 Category 3
	  		 	
			
	 <5.00 to 1.00
 but >4.50 to 1.00
	  	3.00%	 	2.00%
			
	 Category 4
	  		 	
			
	 <4.50 to 1.00
 but >4.00 to 1.00
	  	2.75%	 	1.75%
			
	 Category 5
	  		 	
			
	 <4.00 to 1.00
	  	2.25%	 	1.75%

 For purposes of the foregoing, (i) the Total Leverage Ratio shall be determined as of the end of each fiscal
quarter of Holdings based upon Holdings’ consolidated financial statements delivered pursuant subsection 7.1 and (ii) each change in the Applicable Margin resulting from a change in the Total Leverage Ratio shall be effective during
the period commencing on and including the date of delivery to the Administrative Agent of such consolidated financial statements indicating such change (the “Adjustment Date”) and ending on the date immediately preceding the
effective date of the next such change; provided that 

  

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the Total Leverage Ratio shall be deemed to be in Category 1 (A) at any time that an Event of Default has occurred and is continuing or (B) if
Holdings fails to deliver the consolidated financial statements required to be delivered by it pursuant to subsection 7.1, during the period from the date on which financial statements are required to be delivered to the date on which such
consolidated financial statements are delivered. 
 “Approved Fund”: with respect to any Lender that is a fund or commingled
investment vehicle that invests in loans, any other fund that invests in loans and is managed or advised by the same investment advisor as such Lender or by an Affiliate of such investment advisor. 
 “Arrangers”: as defined in the preamble hereto. 
 “Asset Sale”: any sale, sale-leaseback, transfer, lease, conveyance or other disposition by Holdings, Borrower or any of its Qualified Subsidiaries of any of its property or assets, including the
Capital Stock of any Subsidiary, including by issuance of Capital Stock, except sales and dispositions permitted by subsections 8.5(a) and (h). 
 “Assignee”: each Person acquiring Loans and Commitments pursuant to subsection 11.6(c). 
 “Assignment
and Acceptance”: an assignment and acceptance substantially in the form of Exhibit D to the Original Credit Agreement. 
 “Available Revolving Credit Commitment”: as to any Lender, at a particular time, an amount equal to (a) the amount of such Lender’s Revolving Credit Commitment and/or Incremental Revolving Commitment at such time
less (b) the sum of (i) the aggregate unpaid principal amount at such time of all Revolving Credit Loans made by such Lender pursuant to subsection 3.1, (ii) such Lender’s Revolving Credit Commitment Percentage of the
aggregate unpaid principal amount at such time of all Swing Line Loans; provided that, for purposes of calculating the Revolving Credit Commitments pursuant to subsection 3.2, the amount referred to in this clause (ii) shall be
zero, (iii) such Lender’s L/C Participating Interest in the aggregate amount available to be drawn at such time under all outstanding Letters of Credit issued by the Issuing Lender and (iv) such Lender’s Revolving Credit
Commitment Percentage of the aggregate outstanding amount of L/C Obligations; collectively, as to all the Lenders, the “Available Revolving Credit Commitments.” 
 “Bailee Letter”: as defined in the Security Agreement. 
 “Bankruptcy Code”: Title I of the Bankruptcy Reform Act of 1978, as amended and codified at Title 11 of the United States Code. 
 “Board of Directors”: as for any Person, the board of directors (or similar governing body) of such Person or any duly authorized
committee thereof. 
 “Board”: the Board of Governors of the Federal Reserve System, together with any successor.

 “Borrower”: refers to Language Line, Inc., a Delaware corporation. 
  

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 “Borrowing Date”: any Business Day specified in a notice pursuant to
(a) subsection 3.4 or 4.1 as a date on which Borrower requests the Swing Line Lender or the Lenders to make Loans hereunder or (b) subsection 3.5 as a date on which Borrower requests the Issuing Lender to issue a Letter of Credit
hereunder. 
 “Business Day”: a day other than a Saturday, Sunday or other day on which commercial banks in New York City
are authorized or required by law to close. 
 “Capital Expenditures”: with respect to any Person, for any period,
expenditures resulting in the aggregate gross increase during that period, in the property, plant or equipment reflected in the consolidated balance sheet of such Person and its consolidated Subsidiaries (including amounts in respect of Financing
Leases), in conformity with GAAP, but excluding increases resulting from (i) expenditures made in connection with the replacement, substitution or restoration of property (a) to the extent financed from insurance proceeds paid on account
of the loss of or damage to the property being replaced, substituted or restored, (b) with proceeds or awards on account of any Taking of the property being replaced or (c) with regard to equipment that is purchased simultaneously with the
trade-in of existing equipment, fixed assets or improvements, the credit granted by the seller of such equipment for the trade-in of such equipment, fixed assets or improvements and (ii) any expenditures made in connection with Permitted
Acquisitions. 
 “Capital Stock”: any and all shares, interests, participations or other equivalents (however designated) of
capital stock of a corporation, any and all of the partnership interests, membership interests or equivalent equity securities in a Person (other than a corporation) and any and all warrants or options to purchase, or securities or instruments
convertible into or exchangeable for, any of the foregoing. 
 “Cash Equivalents”: (a) marketable direct obligations
issued by, or unconditionally guaranteed by, the United States government or issued by any agency thereof and backed by the full faith and credit of the United States, in each case maturing within one year from the date of acquisition;
(b) certificates of deposit, time deposits, eurodollar time deposits or overnight bank deposits having maturities of six months or less from the date of acquisition issued by (i) any Lender, or any commercial bank organized under the laws
of the United States or any state thereof having combined capital and surplus of not less than $500,000,000 or (ii) Brown Brothers Harriman & Co.; (c) commercial paper of an issuer rated at least A-1 by S&P or P-1 by
Moody’s, or carrying an equivalent rating by a nationally recognized rating agency, if both of the two named rating agencies cease publishing ratings of commercial paper issuers generally, and maturing within six months from the date of
acquisition; (d) repurchase obligations of any Lender or of any commercial bank satisfying the requirements of clause (b) of this definition, having a term of not more than 30 days, with respect to securities issued or fully guaranteed or
insured by the United States government; (e) securities with maturities of one year or less from the date of acquisition issued or fully guaranteed by any state, commonwealth or territory of the United States, by any political subdivision or
taxing authority of any such state, commonwealth or territory or by any foreign government, the securities of which state, commonwealth, territory, political subdivision, taxing authority or foreign government (as the case may be) are rated at least
A by S&P or Moody’s; (f) securities with maturities of six months or less from the date of acquisition backed by standby letters of credit issued by any Lender or any commercial bank satisfying the requirements of clause (b) of
this definition; or (g) shares of money market mutual or similar funds which invest exclusively in assets satisfying the requirements of clauses (a) through (f) of this definition. 
  

 -6- 

 “CERCLA”: as defined in subsection 5.17(f). 
 “Change in Law”: with respect to any Lender, (i) the adoption of, or change in, any law, treaty, rule, regulation, policy,
guideline or directive (whether or not having the force of law), (ii) the adoption of, or change in, any interpretation or application thereof by any Governmental Authority having jurisdiction over such Lender, or (iii) any determination
of an arbitrator or a court or other Governmental Authority with which such Lender, in the reasonable opinion of its counsel, must comply to avoid censure or penalty, in each case after the Original Closing Date. 
 “Change of Control”: shall be considered to have occurred if: 
 (i) at any time prior to a Qualified Public Offering: ABRY and its Controlled Investment Affiliates (A) shall cease to own, directly
or indirectly, in the aggregate, issued and outstanding Capital Stock of Holdings having at least a majority of the voting power of the then outstanding Capital Stock of Holdings, free and clear of all Liens, or (B) shall cease to have the
right, directly or indirectly, to designate a majority of the members of the Board of Directors of each of Holdings and Borrower; 
 (ii) at any time: if (A) any Person (other than ABRY, its Controlled Investment Affiliates or any Person acting in the capacity of an underwriter with respect to a distribution of Capital Stock of Holdings (each, a “Permitted
Holder” and collectively, the “Permitted Holders”)), whether singly or in concert with one or more Persons, shall, directly or indirectly, have acquired or acquire the power to vote or direct the voting of 30% or more, on a
fully diluted basis, of the outstanding Capital Stock of Holdings (such Person(s), the “Acquiring Person”)and (B) at such time ABRY and its Controlled Investment Affiliates own, free and clear of all Liens, directly or
indirectly, in the aggregate, issued and outstanding Capital Stock of Holdings representing less voting power of the then outstanding Capital Stock of Holdings held by such Acquiring Person(s); 
 (iii) at any time: if Holdings shall cease to own 100% of the outstanding Capital Stock of Borrower; or 
 (iv) at any time after a Qualified Public Offering: if the board of managers of Holdings shall cease to consist of a majority of
Continuing Managers. 
 “Code”: the United States Internal Revenue Code of 1986, as amended from time to time. 

“Collateral”: all property and assets of the Credit Parties, owned as of the Original Closing Date or thereafter acquired, upon which
a Lien is purported to be created by any Security Document. 
 “Collateral Account”: the collateral account or sub-account
established and maintained by the Administrative Agent (or a Lender that agrees to be an administrative sub-agent for the Administrative Agent) in its name as Administrative Agent for the benefit of the Secured Parties, in accordance with the
provisions of subsection 12.1. 
  

 -7- 

 “Commercial L/C”: a commercial documentary Letter of Credit under which the Issuing
Lender agrees to make payments in Dollars for the account of Borrower, on behalf of Borrower or a Qualified Subsidiary, in respect of obligations of Borrower or such Qualified Subsidiary in connection with the purchase of goods or services in the
ordinary course of business. 
 “Commitment”: as to any Lender at any time, such Lender’s Swing Line Commitment,
Tranche B-1 Term Loan Commitment, Incremental Term Commitment, Revolving Credit Commitment and/or Incremental Revolving Commitment; collectively, as to all the Lenders from time to time, the “Commitments”. 
 “Commitment Percentage”: as to any Lender at any time, its Tranche B-1 Term Loan Commitment Percentage, Incremental Term Loan
Commitment Percentage or Revolving Credit Commitment Percentage, as the context may require. 
 “Commodities Account”: as
defined in the UCC. 
 “Communications Act”: shall mean the Communications Act of 1934, and any similar or successor federal
statute, and the rules and regulations of the FCC thereunder, all as the same may be in effect from time to time. 
 “Confidential
Information Memorandum”: as defined in subsection 5.18. 
 “Consolidated Current Assets”: at any date, all
amounts (other than cash and Cash Equivalents) that would, in conformity with GAAP, be set forth opposite the caption “total current assets” (or any like caption) on a consolidated balance sheet of Holdings and its Subsidiaries at such
date but excluding the current portion of deferred tax assets. 
 “Consolidated Current Liabilities”: at any date, all
amounts that would, in conformity with GAAP, be set forth opposite the caption “total current liabilities” (or any like caption) on a consolidated balance sheet of Holdings and its Subsidiaries at such date, but excluding (a) the
current portion of any Funded Debt of Holdings, Borrower and its Qualified Subsidiaries, (b) without duplication of clause (a) above, all Indebtedness consisting of contingent obligations under outstanding Letters of Credit, Revolving
Loans or Swingline Loans to the extent otherwise included therein and (c) the current portion of deferred tax liabilities. 
 “Consolidated EBITDA”: for any period, Consolidated Net Income for such period, plus, without duplication and to the extent reflected as a charge in the statement of such Consolidated Net Income for such period, the
sum of (a) total provision for income tax expense, (b) Consolidated Interest Expense, (c) depreciation and amortization expense, (d) franchise taxes that are substantially the same as income taxes, (e) any extraordinary
expenses or losses, (f) losses on sales of assets outside of the ordinary course of business, (g) fees and expenses related to the amendment and restatement of this Agreement on the Amendment and Restatement Date and (h) any other
non-cash charges (including non-cash interest expense), minus (x) all non-cash income and (y) to the extent included in the statement of such Consolidated Net Income for such period, the sum of (i) interest income (except to
the extent deducted in determining Consolidated Interest Expense), (ii) any extraordinary income or gains and (iii) gains on the sales of assets outside of the ordinary course of business, all as determined on a consolidated basis;
provided that the cumulative effect of a change in accounting principles (effected either through cumulative effect 

  

 -8- 

 
adjustment or a retroactive application) shall be excluded; provided further that for the purposes of subsections 8.9(A), (B), (C) and
(D) Consolidated EBITDA shall be calculated on a pro forma basis for the Transactions taking into account the adjustments listed on Schedule III to the Original Credit Agreement as if the Transactions occurred on the first day of the applicable
four consecutive quarter period. 
 “Consolidated Fixed Charge Coverage Ratio”: during any period, on a Pro Forma Basis, the
ratio of (a) Consolidated EBITDA for any four consecutive fiscal quarters ending during such period to (b) the sum of (i) Consolidated Fixed Charges for such four consecutive fiscal quarters, measured on each date on which financial
statements have been or are required to be provided to the Lenders pursuant to subsection 7.1 and (ii) the amount of Capital Expenditures made by Borrower and its Qualified Subsidiaries for the four consecutive fiscal quarters ending on
the last day of such period; provided that for purposes of determining compliance on a Pro Forma Basis with respect to an Acquisition, clauses (b) and (c) of the definition of Consolidated Fixed Charges shall not be included solely
in respect of the Person being acquired; provided further that in the event that the period for which the Consolidated Fixed Charge Coverage Ratio is being determined includes any period prior to the Amendment and Restatement Date, the
Consolidated Fixed Charge Coverage Ratio shall be determined on a pro forma basis to give effect to the amendment to the definition of “Applicable Margin” contained herein as if such amendment to this Agreement had been in effect at the
beginning of such period. 
 “Consolidated Fixed Charges”: for any period, the sum (without duplication) of
(a) Consolidated Interest Expense for such period, (b) income taxes and franchise taxes that are substantially the same as income taxes paid in cash or accrued by Holdings, Borrower and its Qualified Subsidiaries during such period
(“FC Taxes”), and (c) scheduled payments made since the Original Closing Date during such period on account of principal of Indebtedness of Holdings, Borrower or any of its Qualified Subsidiaries (including scheduled principal
payments in respect of the Term Loans). Solely for the purposes of calculating clause (b) of the Consolidated Fixed Charge Coverage Ratio, for the four consecutive fiscal quarter periods ending September 30, 2004, December 31,
2004 and March 31, 2005, the FC Taxes shall be deemed to be (i) the amount of FC Taxes for the fiscal quarter ended September 30, 2004 multiplied by 4, (ii) the amount of FC Taxes for the two fiscal quarters ended
December 31, 2004 multiplied by 2 and (iii) the amount of FC Taxes for the three fiscal quarters ended March 31, 2005 multiplied by 4/3, respectively. 
 “Consolidated Indebtedness”: at a particular date, the aggregate stated balance sheet amount of all Indebtedness of Holdings, Borrower and its Qualified Subsidiaries determined on a consolidated basis
in accordance with GAAP at such date; provided that for the purposes of calculating the Total Leverage Ratio and Senior Leverage Ratio and the ratio described in clause (i) of subsection 6.1(r) of the Original Credit Agreement,
Consolidated Indebtedness shall not include the aggregate stated balance sheet amount of the Senior Discount Notes and any Holdings High Yield Notes; provided further that for the purposes of subsection 6.1(r) of the Original Credit
Agreement, Consolidated Indebtedness shall not include any Original Closing Date borrowings under the Revolving Credit Facility to the extent used to finance any portion of the Merger Consideration (as defined in the Merger Agreement) attributable
to an excess of Closing Working Capital (as defined in the Merger Agreement). 
 “Consolidated Interest Coverage Ratio”:
during any period, on a Pro Forma Basis, the ratio of (a) Consolidated EBITDA for any four consecutive fiscal quarters ending during such period to (b) Consolidated Interest Expense for such four consecutive fiscal quarters measured on
each date on which financial statements have been or are required to be delivered pursuant to subsection 7.1; provided  

  

 -9- 

 
that in the event that the period for which the Consolidated Interest Coverage Ratio is being determined includes any period prior to the Amendment and
Restatement Date, the Consolidated Interest Coverage Ratio shall be determined on a pro forma basis to give effect to the amendment to the definition of “Applicable Margin” contained herein as if such amendment to this Agreement had been
in effect at the beginning of such period. 
 “Consolidated Interest Expense”: for any period, total cash interest expense
(including that attributable to Financing Leases) of Holdings, Borrower and its Qualified Subsidiaries for such period with respect to all outstanding Indebtedness of Holdings, Borrower and its Qualified Subsidiaries (including all commissions,
discounts and other fees and charges owed with respect to letters of credit and net costs under Hedge Agreements in respect of interest rates to the extent such net costs are allocable to such period in accordance with GAAP), other than interest
expense attributable to the Senior Discount Notes and any Holdings High Yield Notes (in each case solely to the extent that no interest thereon is paid or required to be paid in cash during such period). Solely for the purpose of calculating clause
(b) of Consolidated Interest Coverage Ratio and clause (a) of Consolidated Fixed Charges for the four consecutive quarter periods ending September 30, 2004, December 31, 2004 and March 31, 2005, Consolidated Interest
Expense shall be deemed to be (i) the Consolidated Interest Expense for the fiscal quarter ending September 30, 2004 multiplied by 4, (ii) the Consolidated Interest Expense for the two fiscal quarters ending December 31, 2004
multiplied by 2 and (iii) the Consolidated Interest Expense for the three fiscal quarters ending March 31, 2005 multiplied by 4/3, respectively. 
 “Consolidated Net Income”: for any period, net income (or loss) of Holdings, Borrower and its Subsidiaries, determined on a consolidated basis in accordance with GAAP; provided that
(i) the net income (but not net loss) of any Person that is a Non-Qualified Subsidiary or that is accounted for by the equity method of accounting shall not be included except to the extent paid in cash as a dividend or distribution to Borrower
or (subject to clause (ii) below) a Qualified Subsidiary, (ii) the net income of any Qualified Subsidiary shall be excluded to the extent that the declaration or payment of dividends or similar distributions by that Qualified Subsidiary of
that net income is prohibited or not permitted at the date of determination and (iii) the income (or loss) of any Person accrued prior to the date it becomes a Subsidiary of Borrower or is merged with or into or consolidated with any of
Borrower or its Qualified Subsidiaries shall be excluded. 
 “Consolidated Total Debt”: at any date, the aggregate principal
amount of all Indebtedness of Holdings, Borrower and its Qualified Subsidiaries at such date, determined on a consolidated basis in accordance with GAAP. 
 “Consolidated Total Senior Indebtedness”: at any time, Consolidated Total Debt less the aggregate outstanding principal amount of any Indebtedness of Holdings and Subordinated Indebtedness of Borrower
and its Qualified Subsidiaries at such time. 
 “Consolidated Working Capital”: at any date, the excess of Consolidated
Current Assets on such date over Consolidated Current Liabilities on such date. 
 “Contested Collateral Lien Conditions”:
with respect to any Permitted Lien of the type described in subsections 8.2 (c), (d) and (i), the following conditions: 
 (i) any proceeding instituted contesting such Lien shall conclusively operate to stay the sale or forfeiture of any portion of the Collateral on account of such Lien; 
  

 -10- 

 (ii) solely to the extent such Lien exceeds $5 million, at the option and upon request of
the Administrative Agent, the appropriate Credit Party shall have deposited with the Administrative Agent a sum sufficient to pay and discharge such Lien and the Administrative Agent’s reasonable estimate of all interest and penalties related
thereto; and 
 (iii) such Lien shall in all respects be subject and subordinate in priority to the Lien and security interest
created and evidenced by the Security Documents, except if and to the extent that the law or regulation creating, permitting or authorizing such Lien provides that such Lien is or must be pari passu or superior to the Lien and security interest
created and evidenced by the Security Documents. 
 “Contingent Obligation”: as to any Person, any obligation of such Person
guaranteeing or in effect guaranteeing any Indebtedness (“primary obligations”) of any other Person (the “primary obligor”) in any manner, whether directly or indirectly, including, without limitation, any
obligation of such Person, whether or not contingent, (a) to purchase any such primary obligation or any property constituting direct or indirect security therefor, (b) to advance or supply funds (i) for the purchase or payment of any
such primary obligation or (ii) to maintain working capital or equity capital of the primary obligor or otherwise to maintain the net worth or solvency of the primary obligor, (c) to purchase property, securities or services primarily for
the purpose of assuring the owner of any such primary obligation of the ability of the primary obligor to make payment of such primary obligation or (d) otherwise to assure or hold harmless the owner of any such primary obligation against loss
in respect thereof; provided that the term Contingent Obligation shall not include endorsements of instruments for deposit or collection in the ordinary course of business. The amount of any Contingent Obligation shall be deemed to be an
amount equal to the stated or determinable amount (based on the maximum reasonably anticipated net liability in respect thereof as determined by Borrower in good faith) of the primary obligation or portion thereof in respect of which such Contingent
Obligation is made or, if not stated or determinable, the maximum reasonably anticipated net liability in respect thereof (assuming such Person is required to perform thereunder) as determined by Borrower in good faith. 
 “Continuing Managers”: the directors of Holdings on the Original Closing Date, after giving effect to the Transactions and the other
transactions contemplated hereby, and each other director, if, in each case, such other director’s nomination for election to the Board of Directors of Holdings is recommended by at least a majority of the then Continuing Managers or by a
nominations committee thereof. 
 “Contractual Obligation”: as to any Person, any provision of any security issued by such
Person or of any agreement, instrument or undertaking to which such Person is a party or by which it or any of the property or assets owned by it are bound. 
 “Control Agreements”: as defined in the Security Agreement. 
 “Controlled
Investment Affiliate”: as to any Person, any other Person which (a) directly or indirectly, is in control of, is controlled by, or is under common control with, such Person and (b) is organized by the former such Person primarily
for the purpose of making equity or debt investments in 

  

 -11- 

 
one or more companies. For purposes of this definition, “control” of a Person means the power, directly or indirectly, to direct or cause the
direction of management and policies of such Person whether by contract or otherwise. 
 “Covered Taxes”: all Taxes other
than Excluded Taxes. 
 “Credit Documents”: this Agreement (including the Original Credit Agreement), the Amendment
Agreement, the Notes, the Security Agreements, any Mortgages, the Guarantees, any Incremental Loan Amendment and all other documents delivered to any Agent and/or any Lender in connection herewith or therewith, and, solely for purposes of
subsections 9(a) and (d) and subsection 11.15, the Fee Letter. 
 “Credit Parties”: the collective reference to
Borrower and the Guarantors. 
 “Documentation Agent”: as defined in the preamble hereto. 
 “Default”: any of the events specified in Section 9, whether or not any requirement for the giving of notice, the lapse of time, or
both, has been satisfied. 
 “Deposit Account”: as defined in the Security Agreement. 
 “Destruction”: any and all damage to, or loss or destruction of, or loss of title to, all or any portion of the Collateral. 

“Dividend Payments”: dividends (in cash, property or obligations) on, or other payments or distributions on account of, or the
setting apart of money for a sinking or other analogous fund for, or the purchase, redemption, retirement or other acquisition of, any Capital Stock of Holdings, Borrower or any of its Qualified Subsidiaries, but excluding dividends paid through the
issuance of additional shares of Capital Stock and any redemption or exchange of any Capital Stock of such Person through the issuance of Capital Stock of such Person. 
 “Dollars” and “$”: lawful money of the United States. 
 “Domestic
Subsidiary”: each Subsidiary of Borrower other than a Foreign Subsidiary of such Person. 
 “Eligible Assignee”:
(a) a Lender; (b) an Affiliate of any Lender; (c) an Approved Fund of a Lender; or (d) any other Person approved by the Administrative Agent, the Issuing Lender (solely in the case of Revolving Credit Loans or Revolving Credit
Commitments) and Borrower (such approval not to be unreasonably withheld or delayed); provided that in the case of clause (d), (i) Borrower’s approval is not required in connection with assignments by the Arrangers or any of their
respective Affiliates in connection with the syndication of Tranche B-1 Term Loans that have not been converted from Tranche B Loans under the Original Credit Agreement within the first 30 days after the Amendment and Restatement Date or
during the existence and continuation of a Default or an Event of Default or (ii) approval by Borrower shall be deemed given if no objection is received by the assigning Lender and the Administrative Agent from Borrower within five Business
Days after notice of such proposed assignment has been delivered to Borrower; and (iii) neither Borrower nor an Affiliate of Borrower shall qualify as an Eligible Assignee. 
  

 -12- 

 “Embargoed Persons”: as defined in subsection 7.15. 
 “Employee Benefit Plan”: an employee benefit plan (as defined in Section 3(3) of ERISA) that is maintained or contributed to by
Borrower or any Subsidiary or, solely with respect to an employee benefit plan subject to Title IV of ERISA, by any ERISA Entity. 
 “Environmental Laws”: any and all foreign, federal, state, local or municipal laws, rules, orders, regulations, statutes, ordinances, codes, decrees or requirements of any Governmental Authority or Requirements of Law
(including, without limitation, common law) relating to pollution or protection of the environment (including, without limitation, pollution or protection of ambient air, soil, subsurface strata, surface water, groundwater and natural resources such
as flora, fauna and wetlands) or public or employee health, including, without limitation, release or threatened release, manufacture, storage, treatment, handling, use, transport or disposal of Hazardous Materials, as of the Original Closing Date
or may at any time thereafter be in effect. 
 “Environmental Permits”: any and all permits, licenses, registrations,
notifications, exemptions, variances and any other authorizations required by any Governmental Authority under or issued pursuant to any Environmental Law. 
 “Equity Documents”: collectively, the documents listed on Schedule 5.24(b) to the Original Credit Agreement, in each case as amended, supplemented or otherwise modified. 
 “Equity Financing”: the purchase for cash by ABRY, its Controlled Investment Affiliates and the Permitted Investors (collectively, the
“Investors”) of the Capital Stock of Language Line Holdings, LLC, an indirect parent entity (“Parent”) of Holdings, and loans under one or more credit facilities of Holdings II with one or more lenders reasonably
satisfactory to the Arrangers, guaranteed by ABRY, as interim financing for an equity investment by ABRY of up to $30,000,000 in aggregate principal amount of Redeemable Common Equity (of which (i) at least 59% of the aggregate net proceeds
(excluding the net proceeds from any Redeemable Common Equity) shall be junior preferred equity securities that are not redeemable or puttable at the option of the holders thereof or common equity and (ii) the balance shall be in a form and on
terms and conditions reasonably acceptable to the Agents; provided that in no event shall any of the Capital Stock of Parent require cash payments in respect of dividends, redemptions or otherwise prior to the date which is seven years after
the Original Closing Date) for an aggregate dollar amount equal to no less than 30% of the total capitalization (excluding all Revolving Credit Loans made on the Original Closing Date to finance any portion of the Merger Consideration (as defined in
the Merger Agreement)) attributable to an excess of Closing Working Capital (as defined in the Merger Agreement) of Borrower (determined as of the Original Closing Date, after giving effect to the consummation of the Transactions) and the subsequent
and immediate contribution and/or loans of the net cash proceeds from the Investors’ investment by Parent, and the lenders’ loans by Holdings II, in each case through one or more intermediate holding companies, to Holdings and Borrower and
receipt by Holdings and Borrower of such cash, in the form of common equity. 
 “ERISA”: the Employee Retirement Income
Security Act of 1974, as amended from time to time. 
  

 -13- 

 “ERISA Entity”: any member of an ERISA Group. 
 “ERISA Event”: (a) any “reportable event,” as defined in Section 4043 of ERISA or the regulations issued thereunder,
with respect to a Pension Plan (other than an event for which the 30-day notice period is waived); (b) the existence with respect to any Pension Plan of an “accumulated funding deficiency” (as defined in Section 412 of the Code
or Section 302 of ERISA), whether or not waived, the failure to make by its due date a required installment under Section 412(m) of the Code with respect to any Pension Plan or the failure to make any required contribution to a
Multiemployer Plan; (c) the filing pursuant to Section 412(d) of the Code or Section 303(d) of ERISA of an application for a waiver of the minimum funding standard with respect to any Pension Plan; (d) the incurrence by any ERISA
Entity of any liability under Title IV of ERISA with respect to the termination of any Pension Plan; (e) the receipt by any ERISA Entity from the PBGC or a plan administrator of any notice relating to an intention to terminate any Pension
Plan or to appoint a trustee to administer any Pension Plan, or the occurrence of any event or condition that could reasonably be expected to constitute grounds under ERISA for the termination of or the appointment of a trustee to administer any
Pension Plan; (f) the incurrence by any ERISA Entity of any liability with respect to the withdrawal or partial withdrawal from any Pension Plan or Multiemployer Plan; (g) the receipt by any ERISA Entity of any notice, or the receipt by
any Multiemployer Plan from any ERISA Entity of any notice, concerning the imposition of Withdrawal Liability or a determination that a Multiemployer Plan is, or is expected to be, insolvent or in Reorganization, within the meaning of Title IV
of ERISA; (h) the making of any amendment to any Pension Plan that could reasonably be expected to result in the imposition of a lien or the posting of a bond or other security; or (i) the occurrence of a nonexempt prohibited transaction
(within the meaning of Section 4975 of the Code or Section 406 of ERISA) that could result in material liability to Holdings or any of its Subsidiaries. 
 “ERISA Group”: Borrower, any Subsidiary and all corporations and all trades or businesses (whether or not incorporated) that, together with Borrower or any Subsidiary, are treated as a single employer
under Section 414 of the Code. 
 “Eurocurrency Reserve Requirements”: for any day as applied to a Eurodollar Loan, the
aggregate (without duplication) of the rates (expressed as a decimal fraction) of reserve requirements in effect on such day (including, without limitation, basic, supplemental, marginal and emergency reserves under any regulations of the Board or
other Governmental Authority having jurisdiction with respect thereto) dealing with reserve requirements prescribed for eurocurrency funding (currently referred to as “Eurocurrency Liabilities” in Regulation D of such Board)
maintained by a member bank of the Federal Reserve System. 
 “Eurodollar Base Rate”: with respect to each day during each
Interest Period pertaining to a Eurodollar Loan, the rate per annum determined on the basis of the rate for deposits in Dollars for a period equal to such Interest Period commencing on the first day of such Interest Period appearing on Page
3750 of the Telerate screen as of 11:00 A.M., London time, two Business Days prior to the beginning of such Interest Period. In the event that such rate does not appear on Page 3750 of the Telerate screen (or otherwise on such screen), the
“Eurodollar Base Rate” for purposes of this definition shall be determined by reference to such other comparable publicly available service for displaying eurodollar rates as may be selected by the Administrative Agent or, in the absence
of such availability, by reference to the rate at which the Administrative Agent is offered Dollar deposits at or about 11:00 A.M., London time, two Business Days prior to the beginning of such Interest Period in the interbank eurodollar market
where its eurodollar and foreign currency and exchange operations are then being conducted for delivery on the first day of such Interest Period for the number of days comprised therein. 
  

 -14- 

 “Eurodollar Lending Office”: as to any Lender, the office of such Lender which shall be
making or maintaining Eurodollar Loans. 
 “Eurodollar Loans”: Loans at such time as they are made and/or being maintained
at a rate of interest based upon a Eurodollar Rate. 
 “Eurodollar Rate”: with respect to each day during each Interest
Period pertaining to a Eurodollar Loan, a rate per annum determined for such day in accordance with the following formula (rounded upward to the nearest 1/100th of 1%): 
  

	
	 Eurodollar Base Rate

	1.00 – Eurocurrency Reserve Requirements

 “Event of Default”: any of the events specified in Section 9;
provided that any requirement for the giving of notice, the lapse of time, or both, has been satisfied. 
 “Excess
Cash”: the aggregate amount of cash and cash equivalents in excess of $2,500,000 and would appear on the consolidated balance sheet of Holdings and its Qualified Subsidiaries as of any day, in conformity with GAAP. 
 “Excess Cash Flow”: for any period or fiscal year of Holdings, the excess, if any, of: 
 (a) the sum, without duplication, of (i) Consolidated EBITDA for such period or fiscal year, as applicable, (provided that for
the purpose of this definition, Consolidated EBITDA shall not be calculated on a Pro Forma Basis), (ii) decreases in Consolidated Working Capital for such period or fiscal year, as applicable, and (iii) interest income received in cash
over  
 (b) the sum, without duplication, of (i) the aggregate amount actually paid by Borrower and its Qualified
Subsidiaries in cash during such period or fiscal year, as applicable, on account of capital expenditures (other than capital expenditures made with the proceeds of eminent domain or condemnation proceedings to the extent such proceeds are not
included in the determination of Consolidated EBITDA for such period or fiscal year, as applicable, and capital expenditures funded with the proceeds of the incurrence of Indebtedness, the issuance of Capital Stock or Asset Sales), (ii) the
aggregate amount of payments of principal in respect of any Indebtedness of Holdings and its Subsidiaries during such period or fiscal year, as applicable, (other than (x) pursuant to subsection 4.5(a), (b), (c) or (d);
(y) payments of principal in respect of any revolving credit facility to the extent that there is not an equivalent reduction in the commitments in respect of such facility and (z) any repayment of Indebtedness to the extent made with the
proceeds of the incurrence of Indebtedness or the issuance of Capital Stock), (iii) cash interest expense (including fees paid in connection with letters of credit and surety bonds and commitment fees and other periodic bank charges) of
Holdings, Borrower and its Qualified Subsidiaries, (iv) the amount of Taxes or, without duplication, tax distributions actually paid or to be paid in cash by Holdings, Borrower and its Qualified Subsidiaries for such period or fiscal year, as
applicable, either during such period or fiscal year, as applicable, or within a normal payment period 

  

 -15- 

 
(including any valid extensions thereafter), (v) to the extent added to Consolidated Net Income in calculating Consolidated EBITDA for such period or
fiscal year, as applicable, the net cash cost of Interest Rate Agreements, (vi) the amount of cash actually paid by Holdings, Borrower and its Qualified Subsidiaries in connection with clause (e) in the definition of Consolidated EBITDA
and (vii) increases in Consolidated Working Capital for such period or fiscal year, as applicable. 
 “Exchange”: as
defined in the recitals hereto. 
 “Exchange Act”: the Securities Exchange Act of 1934, as amended. 
 “Excluded Taxes”: (a) in the case of each Lender and Administrative Agent, taxes (including franchise taxes) imposed on its net
income by (i) the jurisdiction under the laws of which such Lender or Administrative Agent is organized or a resident or (ii) the jurisdiction in which Administrative Agent’s or such Lender’s principal executive office or
applicable lending office is located and (b) in the case of a Lender that is not a United States Person (as defined in Section 7701(a)(30) of the Code), any United States federal withholding tax to the extent such tax could be imposed
under the law in effect on the date such Lender becomes a party to this agreement, except, in the case of an Assignee, to the extent that such Assignee’s assignor was entitled (immediately prior to such assignment) to gross-up payments or
indemnification in respect of such tax under subsection 4.14, provided that, this clause (b) shall not apply to any Tax imposed on a Lender in connection with an interest or participation in any Loan or other obligation that such
Lender was required to acquire pursuant to subsection 11.7. 
 “Executive Order”: as defined in subsection 5.27(a).

 “Executive Orders”: as defined in subsection 7.15. 
 “Facility”: each of (a) the extensions of credit made hereunder in the form of Tranche B-1 Term Loans (the “Term B-1
Loan Facility”), (b) the Incremental Facilities that are not a Term B-1 Loan Facility and (c) the Revolving Credit Commitments and any Incremental Revolving Commitments and the extensions of credit made thereunder (together, the
“Revolving Credit Facility”), and “Facilities” means the collective reference to the Term B-1 Loan Facility, any Incremental Facilities that are not a Term Loan B-1 Facility and Incremental Revolving Facility
and the Revolving Credit Facility. 
 “Federal Funds Rate”: as defined in the definition of Alternate Base Rate. 

“Fee Letter”: as applicable, that certain Fee Letter among Holdings, the Arrangers, Merrill Lynch Capital Corporation, Bank of
America N.A. and Banc of America Bridge LLC dated April 14, 2004 and/or that certain Fee Letter among Holdings, Borrower, the Arrangers, Merrill Lynch Capital Corporation and Bank of America N.A. dated October 30, 2006. 
 “Fee Property”: any real property owned in fee. 
 “Financing Lease”: (a) any lease of property, real or personal, the obligations under which are capitalized on a consolidated balance sheet of Holdings, Borrower and its consolidated Subsidiaries
and (b) any other such lease to the extent that the then present value of any rental commitment thereunder should, in accordance with GAAP, be capitalized on a balance sheet of the lessee. 
  

 -16- 

 “Foreign Subsidiary”: each Subsidiary of Borrower which is not organized under the laws
of the United States or any state thereof or the District of Columbia. 
 “Funded Debt”: as to any Person, all Indebtedness
of such Person that matures more than one year from the date of its creation or matures within one year from such date but is renewable or extendible, at the option of such Person, to a date more than one year from such date or arises under a
revolving credit or similar agreement that obligates the lender or lenders to extend credit during a period of more than one year from such date, including all current maturities and current sinking fund payments in respect of such Indebtedness
whether or not required to be paid within one year from the date of its creation, and, in the case of Borrower, Indebtedness in respect of the Loans. 
 “GAAP”: generally accepted accounting principles in the United States as in effect from time to time, except that for purposes of the definition of “Applicable Margin” and subsections 4.5(a)
and (e), 6.1(r) of the Original Credit Agreement, 8.6(g) and 8.9, GAAP shall be determined on the basis of such principles in effect on the Original Closing Date and consistent with those used in the preparation of the most recent audited financial
statements referred to in subsection 5.1(b). In the event that any Accounting Change (as defined below) shall occur and such change results in a change in the method of calculation of financial covenants, standards or terms in this Agreement,
then Borrower and Administrative Agent agree to enter into negotiations in order to amend such provisions of this Agreement so as to equitably reflect such Accounting Change with the desired result that the criteria for evaluating Holdings and
Borrower’s financial condition and results of operations of Holdings and its Subsidiaries shall be the same after such Accounting Change as if such Accounting Change had not been made. Until such time as such an amendment shall have been
executed and delivered by Borrower, the Administrative Agent and the Required Lenders, except for purposes of subsections 5.1(a), (b) and (c) and subsection 7.1, all financial covenants, standards and terms in this Agreement shall
continue to be calculated or construed as if such Accounting Change had not occurred. “Accounting Change” refers to changes in accounting principles required by the promulgation of any rule, regulation, pronouncement or opinion by
the Financial Accounting Standards Board of the American Institute of Certified Public Accountants or, if applicable, the SEC. 
 “Governmental Authority”: any nation or government, any state or other political subdivision thereof or any entity exercising executive, legislative, judicial, regulatory or administrative functions of government.

 “Granting Lender”: as defined in subsection 11.6(i). 
 “Guarantees”: the collective reference to the Parent Guarantee and the Subsidiary Guarantee and any guarantee which may from time to
time be executed and delivered by a Subsidiary pursuant to subsection 7.9. 
 “Guarantors”: the collective reference to
Holdings and the Subsidiary Guarantors. 
 “Hazardous Materials”: any pollutants, contaminants, chemicals, materials or
wastes, radioactivity or radiation, hazardous pesticides or hazardous or toxic substances that may give rise to liability, or are subject to regulation, under any Environmental Law, including, without limitation, asbestos, petroleum, any other
petroleum products (including gasoline, crude oil or any fraction thereof), polychlorinated biphenyls and urea-formaldehyde insulation. 
  

 -17- 

 “Hedge Agreements”: all interest rate swaps, caps or collar agreements or similar
arrangements dealing with interest rates or currency exchange rates or the exchange of nominal interest obligations, either generally or under specific contingencies. 
 “Highest Lawful Rate”: as defined in subsection 11.12. 
 “Holdings”:
as defined in the preamble hereto. 
 “Holdings II”: Language Line Holdings II, Inc., a Delaware corporation. 
 “Holdings High Yield Notes”: unsecured debt securities of Holdings that (a) are not guaranteed by any Subsidiary of Holdings
(including, without limitation, Borrower), (b) do not have a scheduled principal payment prior to the date which is two years after the Tranche B-1 Maturity Date or, if any Incremental Term Loans exist, the Incremental Term Maturity Date (if
later) and (c) do not require cash interest payments prior to the fifth anniversary of the issue date thereof. 
 “Incremental
Facility”: an aggregation of Incremental Revolving Commitments or Incremental Term Commitments of one or more Lenders that are made available to Borrower and become effective on the same date, pursuant to the same Incremental Loan Amendment
and the extensions of credit hereunder in respect of Incremental Revolving Loans and Incremental Term Loans. 
 “Incremental
Installment Payment Date”: as defined in subsection 4.6. 
 “Incremental Loan”: any Incremental Revolving Loan
and/or Incremental Term Loan advanced by a Lender. 
 “Incremental Loan Amendment”: as defined in subsection 2.1(e).

 “Incremental Margin”: as defined in subsection 4.18. 
 “Incremental Revolving Commitment”: as defined in subsection 4.18. 
 “Incremental Revolving Lender”: each Lender that has an Incremental Revolving Commitment or that is a holder of an Incremental Revolving
Loan. 
 “Incremental Revolving Loan”: as defined in subsection 2.1(e). 
 “Incremental Term Commitment”: as defined in subsection 4.18. 
 “Incremental Term Lender”: each Lender that has an Incremental Term Commitment or that is the holder of an Incremental Term Loan.

 “Incremental Term Loan”: as defined in subsection 2.1(a). 
 “Incremental Term Loan Commitment Percentage”: as to any Incremental Term Lender at any time, the percentage of the Aggregate
Incremental Term Commitments that are not in respect of Tranche B-1 Term Loans, then constituted by such Lender’s Incremental Term Loan Commitments that are not in respect of Tranche B-1 Term Loans (or, after such Incremental Term Loans are
made, the 

  

 -18- 

 
percentage of the aggregate outstanding principal amount of the Incremental Term Loans that are not Tranche B-1 Term Loans, then constituted by the principal
amount of such Incremental Term Lender’s Incremental Term Loans that are not in respect of Tranche B-1 Term Loans). 
 “Incremental Term Maturity Date”: for any Incremental Term Loan the date upon which the final scheduled payment of principal of such Incremental Term Loan shall be due and payable pursuant to the applicable Incremental Loan
Amendment, which such date shall in no event be earlier than the Tranche B-1 Maturity Date. 
 “Incremental Term Note”: as
defined in subsection 4.16(e). 
 “Indebtedness”: of any Person at any date, without duplication, 
 (a) all indebtedness of such Person for borrowed money, 
 (b) all obligations of such Person for the deferred purchase price of property or services (other than current trade payables incurred in
the ordinary course of such Person’s business and not more than 180 days overdue), 
 (c) all obligations of such
Person evidenced by notes, bonds, debentures or other similar instruments, 
 (d) all indebtedness created or arising under
any conditional sale or other title retention agreement with respect to property acquired by such Person (even though the rights and remedies of the seller or lender under such agreement in the event of default are limited to repossession or sale of
such property), 
 (e) all obligations under Financing Leases of such Person and the obligations (including contingent
obligations) of such Person under and in respect of synthetic lease transactions under which such Person or any Affiliate of such Person is the lessee, 
 (f) the face amount of all obligations of such Person, contingent or otherwise, as an account party or applicant under or in respect of acceptances, letters of credit (whether drawn or undrawn), surety bonds or
similar arrangements, 
 (g) the liquidation value of all redeemable preferred Capital Stock of such Person, 
 (h) all Contingent Obligations of such Person in respect of obligations of the kind referred to in clauses (a) through
(g) above, 
 (i) all obligations of the kind referred to in clauses (a) through (h) above secured by (or for
which the holder of such obligation has an existing right, contingent or otherwise, to be secured by) any Lien on property (including accounts and contract rights) owned by such Person, whether or not such Person has assumed or become liable for the
payment of such obligation, and 
 (j) for the purposes of subsection 8.1 and subsection 9(e) only, all obligations
of such Person in respect of Hedge Agreements. The Indebtedness of any Person shall include the Indebtedness of any other entity (including any partnership in which such Person is a general 

  

 -19- 

 
partner) to the extent such Person is liable therefor as a result of such Person’s ownership interest in or other relationship with such entity, except
to the extent the terms of such Indebtedness expressly provide that such Person is not liable therefor. 
 “Indemnitee”: as
defined in subsection 11.5(b). 
 “Installment Payment Date”: each Tranche B-1 Installment Payment Date and each
Incremental Installment Payment Date. 
 “Intellectual Property”: the collective reference to all rights, priorities and
privileges relating to intellectual property, whether arising under United States, multinational or foreign laws or otherwise, including copyrights, copyright licenses, patents, patent licenses, trademarks, trademark licenses, technology, know-how
and processes, and all rights to sue at law or in equity for any infringement or other impairment thereof, including the right to receive all proceeds and damages therefrom. 
 “Interest Payment Date”: (a) as to Alternate Base Rate Loans, the last day of each March, June, September and December, commencing
on the first such day to occur after any Alternate Base Rate Loans are made or any Eurodollar Loans are converted to Alternate Base Rate Loans, (b) as to any Eurodollar Loan in respect of which Borrower has selected an Interest Period of one,
two or three months, the last day of such Interest Period and (c) as to any Eurodollar Loan in respect of which Borrower has selected a longer Interest Period than the periods described in clause (b), the last day of each three calendar
month interval during such Interest Period and, in addition, the last day of such Interest Period. 
 “Interest Period”:
with respect to any Eurodollar Loan and unless otherwise consented to in writing by the Arrangers, initially, the period commencing on, as the case may be, the Borrowing Date or conversion date with respect to such Eurodollar Loan and
thereafter, each period commencing on the last day of the next preceding Interest Period applicable to such Eurodollar Loan and in each case ending one, two, three or six months, thereafter as selected by Borrower in its notice of borrowing
as provided in subsection 4.1 or its notice of conversion as provided in subsection 4.2, in each case, not less than three Business Days prior to the last day of the then current Interest Period with respect to such Eurodollar Loan;
provided that the foregoing provisions relating to Interest Periods are subject to the following: 
 (A) if any
Interest Period would otherwise end on a day which is not a Business Day, that Interest Period shall be extended to the next succeeding Business Day, unless the result of such extension would be to carry such Interest Period into another calendar
month, in which event such Interest Period shall end on the immediately preceding Business Day; 
 (B) any Interest Period
that would otherwise extend beyond (i) in the case of an Interest Period for a Term Loan, the final Installment Payment Date shall end on such Installment Payment Date or, if such Installment Payment Date shall not be a Business Day, on the
next preceding Business Day; and (ii) in the case of any Interest Period for a Revolving Credit Loan, the Revolving Credit Termination Date shall end on the Revolving Credit Termination Date, or if the Revolving Credit Termination Date shall
not be a Business Day, on the next preceding Business Day; 
  

 -20- 

 (C) if Borrower shall fail to give notice as provided above in clause (y), it shall
be deemed to have selected a conversion of a Eurodollar Loan into an Alternate Base Rate Loan (which conversion shall occur automatically and without need for compliance with the conditions for conversion set forth in subsection 4.2); and

 (D) any Interest Period that begins on the last day of a calendar month (or on a day for which there is no numerically
corresponding day in the calendar month at the end of such Interest Period) shall end on the last Business Day of a calendar month. 
 “Interest Rate Agreement”: any interest rate swap agreement, interest rate cap agreement, interest rate collar agreement or other similar agreement or arrangement. 
 “Investment”: for any Person: (a) the acquisition (whether for cash, property, services or securities or otherwise) of equity
interests, bonds, notes, debentures or other securities of any other Person; (b) the making of any deposit with, or advance, loan or other extension of credit to, any other Person (including the purchase of property from another Person subject
to an understanding or agreement, contingent or otherwise, to resell such property to such Person); (c) any capital contribution to (by means of any transfer of cash or other property to others or any payment for property or services for the
account or use of others) any other Person; and (d) the entering into, or direct or indirect incurrence, of any Contingent Obligation with respect to Indebtedness or other liability of any other Person. 
 “Investment Election Notice”: as defined in subsection 12.2. 
 “Issuing Lender”: collectively, Bank of America, N.A. and any of its Affiliates, in its capacity as issuer of the Letters of Credit.

 “Law”: any statute, law, regulation, ordinance, rule, treaty, judgment, order, decree, permit, concession, franchise,
license, agreement or other governmental restriction of the United States or Canada or any state, province or political subdivision thereof or of any foreign country or any department, province or other political subdivision thereof. 
 “L/C Application”: as defined in subsection 3.5(a). 
 “L/C Obligations”: the obligations of Borrower to reimburse the Issuing Lender for any payments made by the Issuing Lender under any Letter of Credit that have not been reimbursed by Borrower pursuant
to subsection 3.8(a). For all purposes of this Agreement, if on any date of determination a Standby L/C has expired by its terms but any amount may still be drawn thereunder by reason of the operation of Rule 3.14 of the International
Standby Practices (ISP98) of the International Chamber of Commerce, such Standby L/C shall be deemed to be “outstanding” in the amount so remaining available to be drawn. 
 “L/C Participating Interest”: an undivided participating interest in the face amount of each issued and outstanding Letter of Credit and
the L/C Application relating thereto. 
 “L/C Participation Certificate”: a certificate in substantially the form of
Exhibit F to the Original Credit Agreement. 
  

 -21- 

 “L/C Sub-Account”: as defined in subsection 12.1(d). 
 “Leased Property”: as defined in subsection 5.13. 
 “Lenders”: as defined in the preamble hereto. 
 “Letters of Credit”: the
Commercial L/Cs and the Standby L/Cs; individually, a “Letter of Credit.” 
 “Lien”: any mortgage, deed of
trust, pledge, hypothecation, assignment, deposit arrangement, encumbrance, lien (statutory or other), claim, hypothecation, charge or preference, priority or other security agreement or preferential arrangement of any kind or nature whatsoever
(including, without limitation, any conditional sale or other title retention agreement, any financing lease having substantially the same economic effect as any of the foregoing, and the filing of any financing statement under the UCC or comparable
law of any jurisdiction in respect of any of the foregoing). 
 “Loans”: the Swing Line Loans, the Term Loans, and the
Revolving Credit Loans; individually, a “Loan.” 
 “Majority Facility Lenders”: (a) with respect to
the Revolving Credit Facility, the holders of in excess of 50% of the Revolving Credit Commitments and any Incremental Revolving Commitments or, if the Revolving Credit Commitments and Incremental Revolving Commitments have been terminated in full,
the Revolving Credit Exposure, (b) with respect to the Term B-1 Loan Facility, the holders of in excess of 50% of the Tranche B-1 Term Loans then outstanding and (c) with respect to any Incremental Term Loan that is not a Tranche B-1
Term Loan, the holders of in excess of 50% of such Tranche of Incremental Term Loans then outstanding. 
 “Material Adverse
Effect”: a material adverse effect on (i) the business, assets, operations, financial condition or results of operations of Holdings and its Subsidiaries, taken as a whole, (ii) the ability of Holdings or any of its Subsidiaries
to perform its respective obligations under any Credit Document, (iii) the rights and remedies of the Lenders under any Credit Document or (iv) the value of the Collateral or the validity, enforceability, perfection or priority of the
Liens granted to the Administrative Agent (for its benefit and for the benefit of the other Secured Parties) on the Collateral pursuant to the Security Documents. 
 “Material Subsidiary”: any Subsidiary that would be a “significant subsidiary” of Borrower within the meaning of Rule 1-02(w) of Regulation S-X under the Securities Act of 1933
(replacing references to 10 per cent therein with 5 per cent), or any group of Subsidiaries that together would constitute a Material Subsidiary. 
 “Merger”: the merger of Borrower with and into Language Line Holdings, Inc. with Language Line Holdings, Inc. as the surviving corporation pursuant to the terms of the Merger Agreement (such surviving
corporation to change its name to Language Line, Inc.) immediately followed by the merger of the surviving corporation with Language Line, LLC. 
  

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 “Merger Agreement”: that certain Merger Agreement and Plan of Merger dated as of
April 14, 2004 by and among Language Line Holdings, Inc., Language Line Acquisition, Inc. and Borrower (as may be amended subsequent to the Original Closing Date in accordance with subsection 8.15). 
 “Merger Documentation”: collectively, the Merger Agreement and all other documents listed on Schedule 5.24(b) to the
Original Credit Agreement, in each case as amended, supplemented or otherwise modified from time to time in accordance with subsection 8.15. 
 “Moody’s”: Moody’s Investors Service, Inc. 
 “Mortgaged Properties”: any Real Property
covered by a Mortgage delivered pursuant to subsection 7.9(d). 
 “Mortgages”: each of the mortgages and deeds of trust in
respect of real property made by any Credit Party in favor of, or for the benefit of, the Administrative Agent for its benefit and for the benefit of the other Secured Parties, substantially in the form of Exhibit G to the Original Credit
Agreement (with such reasonable changes thereto as shall be advisable under the law of the jurisdiction in which such mortgage or deed of trust is to be recorded and otherwise as shall be reasonably acceptable to the Administrative Agent), as the
same may be amended, supplemented or otherwise modified from time to time. 
 “Multiemployer Plan”: a multiemployer plan
within the meaning of Section 4001(a)(3) of ERISA (i) to which any ERISA Entity is making or accruing an obligation to make contributions or (ii) to which any ERISA Entity has within the preceding five plan years made contributions,
including any Person that ceased to be an ERISA Entity during such five year period. 
 “Net Proceeds”: the aggregate cash
proceeds received by Holdings, Borrower or any of its Qualified Subsidiaries in respect of: 
 (a)(i) any issuance or
borrowing of any debt securities (including debt securities convertible into, or exchangeable or exercisable for, Capital Stock) or loans by Holdings, Borrower or any of its Qualified Subsidiaries, (ii) any issuance by Holdings, Borrower or any
of its Qualified Subsidiaries of Capital Stock or (iii) any contributions to the capital of Holdings or Borrower; 
 (b)
any Asset Sale; provided that (i) so long as no Event of Default then exists, the proceeds of any Asset Sale shall constitute Net Proceeds only to the extent such proceeds are not reinvested in properties or assets owned (or to be owned)
by Borrower or a Qualified Subsidiary having a fair market value at least equal to the amount of such proceeds within 180 days from the date of receipt thereof, (ii) if the property so sold constituted Collateral under the Security Documents
then (x) such proceeds shall be deposited and maintained in the Collateral Account pending the reinvestment contemplated in clause (b)(i) of this definition and applied in accordance with subsection 12.2; provided that there
shall be no obligation to deposit any such proceeds unless and until, and only to the extent that, the aggregate amount at any time outstanding (and not applied in accordance with this Agreement) exceeds $5,000,000 (such $5,000,000 to be calculated
net of the amount to be reinvested under any then existing binding contract entered into by Borrower or any of its Qualified Subsidiaries to reinvest such proceeds), and (y) any property 

  

 -23- 

 
purchased with the net proceeds thereof shall be mortgaged or pledged, as the case may be, to the Administrative Agent, for its benefit and for the benefit
of the other Secured Parties in accordance with subsection 7.9 and (iii) the aggregate outstanding amount of proceeds held by Borrower and its Qualified Subsidiaries at any time for reinvestment in respect of any property sold pursuant to
this paragraph shall not exceed $5,000,000; 
 (c) any insurance recoveries in respect of any Destruction or any proceeds or
awards on account of any Taking; provided that (i) so long as no Event of Default then exists under paragraph (a), (e), (f), (g) or (h) of Section 9, the proceeds of any such insurance recoveries in respect of any
Destruction or proceeds or award of any such Taking shall constitute Net Proceeds only to the extent they are not reinvested in properties or assets owned (or to be owned) by Borrower or a Qualified Subsidiary having a fair market value at least
equal to the amount of such proceeds or awards within 180 days from the date of receipt thereof, and (ii) if the property subject to such Destruction or Taking constituted Collateral under the Security Documents then (x) such proceeds or
awards (net of any costs of recovering such proceeds or awards) shall be deposited and maintained in the Collateral Account pending the reinvestment contemplated in clause (c)(i) of this definition and applied in accordance with
subsection 12.2; provided, that there shall be no obligation to deposit any such proceeds or awards unless and until, and only to the extent that, the aggregate amount at any time outstanding (and not applied in accordance with this
Agreement) exceeds $5,000,000 (such $5,000,000 to be calculated net of the amount to be reinvested under any then existing binding contract entered into by Borrower or any of its Qualified Subsidiaries to reinvest such proceeds or awards), and
(y) any property purchased with the proceeds thereof or awards shall be mortgaged or pledged, as the case may be, to the Administrative Agent, for its benefit and for the benefit of the other Secured Parties in accordance with
subsection 7.9; and 
 (d) any cash payments received in respect of promissory notes delivered to Holdings, Borrower or
any of its Qualified Subsidiaries in respect of an Asset Sale delivered to Holdings or such Qualified Subsidiary in respect of an Asset Sale; 
 in each
case, net of (without duplication) (w) to the extent such Indebtedness and such Lien are permitted hereunder, the amount required to repay any Indebtedness (other than the Loans) secured by a Lien on any assets of Holdings, Borrower or any of
its Qualified Subsidiaries (that are collateral for any such debt securities or loans) that are sold or otherwise disposed of in connection with such Asset Sale or subject to the applicable Destruction or Taking, (x) the reasonable expenses
(including legal fees and brokers’ and underwriters’ commissions, lenders fees or credit enhancement fees incurred in effecting the applicable event or events described in clauses (a) through (d) above, (y) any Taxes
(including any withholding or distributions in respect of taxes) reasonably attributable to the applicable event or events described in clauses (a) through (d) above and reasonably estimated by Holdings or its Qualified Subsidiaries to be
actually payable and (z) in the case of any receipt of proceeds by a Qualified Subsidiary, any amount required to be distributed to the holders of any Capital Stock in the respective Qualified Subsidiary other than Holdings, Borrower or any of
its Qualified Subsidiaries (or in any other Qualified Subsidiary which directly or indirectly holds equity interests in such Qualified Subsidiary). 
 “New Notes”: $165,000,000 in aggregate principal amount at maturity of Borrower’s 11 1/8% unsecured senior subordinated notes due 2012. 
  

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 “Non-Bank Certificate”: a certificate substantially in the form of Exhibit H
to the Original Credit Agreement. 
 “Non-Consenting Lender”: as defined in subsection 11.1. 
 “Non-Funding Lender”: as defined in subsection 4.12(c). 
 “Non-Qualified Subsidiary”: each Domestic Subsidiary of Borrower that is not a Subsidiary Guarantor or required to become a Subsidiary
Guarantor pursuant to subsection 7.9. 
 “Notes”: the Swing Line Note, the Revolving Credit Notes and the Term Notes; each
of the Notes, a “Note.” 
 “Obligations”: as defined in the Security Agreement. 
 “OFAC”: as defined in subsection 5.27(b)(v). 
 “Officer”: with respect to any corporation, its Chairman of the Board (if an officer) or its President or one of its Vice Presidents or its Chief Financial Officer or its Treasurer or any Assistant
Treasurer or its Secretary or one of its Assistant Secretaries, and with respect to any other entity, persons acting in a similar capacity. 
 “Officer’s Certificate”: a certificate of the entity in question executed on its behalf by an Officer of such entity. 
 “Original Closing Date”: June 11, 2004. 
 “Original Credit
Agreement”: as defined in the recitals hereto. 
 “Original Lenders”: as defined in the recitals hereto.

 “Other List”: as defined in subsection 7.15. 
 “Other Taxes”: as defined in subsection 4.14(d)(ii). 
 “Parent”: as defined within the definition of the term “Equity Financing.” 
 “Parent Guarantee”: the Parent Guarantee, substantially in the form of Exhibit I-2 to the Original Credit Agreement, to be made by Holdings in favor of the Administrative Agent for the benefit of the Secured Parties,
as the same may be amended, modified or supplemented from time to time. 
 “Participants”: as defined in
subsection 11.6(b). 
 “Participating Lender”: any Revolving Credit Lender (other than the Issuing Lender) with respect
to its L/C Participating Interest in each Letter of Credit. 
 “PBGC”: the Pension Benefit Guaranty Corporation established
pursuant to Subtitle A of Title IV of ERISA or any successor thereto. 
  

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 “Pension Plan”: an employee pension benefit plan (other than a Multiemployer Plan) that
is covered by Title IV of ERISA or subject to the minimum funding standards under Section 412 of the Code or Section 302 of ERISA and is maintained or contributed to by any ERISA Entity or with respect to which Holdings or any of its
Subsidiaries could incur liability by application of Section 4069 of ERISA. 
 “Permitted Acquisition”: as defined in
subsection 8.6(g). 
 “Permitted Encumbrances”: with respect to any Mortgaged Property, such exceptions to title as are
set forth in the title insurance policy delivered with respect thereto. 
 “Permitted Investors”: ABRY Partners IV, L.P.,
ABRY Mezzanine Partners, L.P., Dennis Dracup, Mathew Gibbs, James L. Moore, Jeanne Anderson, Dennis Bailey, Philip Speciale, New York Life Capital Partners II, L.P., ABRY Investment Partnership, L.P., Winnie Heh and Merrill Lynch Capital
Corporation, together with their respective Affiliates, and such other Persons as may be reasonably acceptable to the Arrangers. 
 “Permitted Issuances”: each of the following: (a) an issuance of Capital Stock by any Qualified Subsidiary of Holdings to (or acceptance of capital contributions from) Holdings, Borrower or any of its Qualified
Subsidiaries, (b) an issuance of Capital Stock by Holdings to (or acceptance of capital contributions from) ABRY and its Controlled Investment Affiliates (other than Holdings and its Subsidiaries) and other Persons (solely in respect of
preemptive rights granted to such other Persons so long as such preemptive rights were not granted in anticipation of, or in connection with, such issuance of Capital Stock as distinct from preemptive rights granted in anticipation of future
issuances of capital stock generally) and (c) an issuance of Capital Stock by Holdings or Borrower upon receipt of (or acceptance by either of them of capital contributions consisting of) proceeds contributed to it indirectly (i) from an
issuance of or loans constituting Redeemable Common Equity by Holdings II or (ii) from an issuance of Capital Stock by Parent or Holdings II to (or acceptance of capital contributions from) ABRY and its Controlled Investment Affiliates
(other than Holdings and its Subsidiaries) and, other Persons (solely in respect of preemptive rights granted to such other Persons so long as such preemptive rights were not granted in anticipation of, or in connection with, such issuance of
Capital Stock as distinct from preemptive rights granted in anticipation of future issuances of capital stock generally). 
 “Permitted Liens”: Liens permitted to exist under subsection 8.2. 
 “Person”: an individual,
partnership, corporation, business trust, joint stock company, limited liability company, trust, unincorporated association, joint venture, Governmental Authority or other entity of whatever nature. 
 “Profit Payment Agreement”: any agreement to make any payment the amount of which is, or the terms of payment of which are, in any
respect subject to or contingent upon the revenues, income, cash flow or profits (or the like) of any Person or business. 
 “Pro
Forma Balance Sheet”: as defined in subsection 5.1(a). 
 “Pro Forma Basis”: (a) following (i) the
consummation of the Merger, (ii) any Permitted Acquisition or (iii) any sale, transfer, lease or other disposition of assets outside of the ordinary course of 

  

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business permitted by subsection 8.5 during the relevant periods, Consolidated EBITDA and Consolidated Interest Expense for the relevant periods shall be
calculated only after giving pro forma effect thereto, as if the Merger, Permitted Acquisition or sale, transfer, lease or other disposition of assets (and, in each case, any related incurrence, repayment or assumption of Indebtedness, with any new
Indebtedness being deemed to be amortized over the relevant period in accordance with its terms, and assuming that any Revolving Credit Loans borrowed in connection with such acquisition are repaid with excess cash balances when available) had
occurred on the first day of the relevant period for determining Consolidated EBITDA or Consolidated Interest Expense and (b) any pro forma calculations under clause (a) of this definition may include operating and other expense reductions
and other adjustments resulting from any such transaction that is being given pro forma effect to the extent that such operating and other expense reductions and other adjustments are (x) in the case of clause (i), reflected in the Consolidated
EBITDA set forth in the proviso of the definition of “Consolidated EBITDA” or of the type listed on Schedule III to the Original Credit Agreement, and (y) in the case of clause (ii), of the type listed on Schedule III to the Original
Credit Agreement or otherwise appropriate in the commercially reasonable judgment of Borrower given the facts and circumstances of the transaction in amounts consistent with actual experience or the adjustments referred to in clause (x), all
reasonably acceptable to the Administrative Agent. 
 “Pro Forma Financial Statements”: as defined in
subsection 5.1(a). 
 “Proposed Change”: as defined in subsection 11.1. 
 “Property”: any right, title or interest in or to property or assets of any kind whatsoever, whether real, personal or mixed and whether
tangible or intangible and including Capital Stock or other ownership interests of any Person. 
 “Purchase Money
Indebtedness”: Indebtedness (excluding Financing Leases), incurred for the purpose of financing all or any part of the purchase price of property, plant or equipment used in the business of Holdings, Borrower and its Qualified Subsidiaries
or the cost of installation, construction or improvement thereof; provided that (1) the amount of such Indebtedness shall not exceed such purchase price or cost and (2) such Indebtedness shall be incurred within 90 days after such
acquisition of such asset by the Holdings, Borrower or any of its Qualified Subsidiaries or such installation, construction or improvement. 
 “Qualified Public Offering”: any public offering of the common (or other voting) Capital Stock of Parent or its successor or any of its Subsidiaries (other than any such Subsidiary that is also a Subsidiary of Borrower)
pursuant to an effective registration statement (other than a registration statement on Form S-4, S-8 or any successor or similar form) filed under the Securities Act of 1933, as amended, where the gross proceeds raised are not less than
$50,000,000. 
 “Qualified Subsidiary”: each Subsidiary of Borrower in existence on the Original Closing Date and any direct
or indirect Subsidiary of Borrower formed or acquired after the Original Closing Date, in each case, other than Non-Qualified Subsidiaries. 
 “Quarterly Review”: a review of financial statements made by an independent accounting firm consistent with the substantive accounting standards and requirements set forth in Statement on Auditing Standards 100 or to the
extent not applicable, Statement on Standards for Accounting and Review Standards 1, each as set forth by the American Institute of Certified Public Accountants. 
  

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 “Real Property”: each Leased Property listed on Schedule 5.13 to the
Original Credit Agreement and Fee Property, all right, title and interest of any Person (including, without limitation, any leasehold estate) in and to a parcel of real property owned or operated by any Credit Party, whether by lease, license or
other use or occupancy agreement, together with, in each case, all improvements and appurtenant fixtures, equipment, personal property, easements and other property and rights incidental to the ownership, lease or operation thereof or thereon.

 “Redeemable Common Equity”: Indebtedness of Holdings II (i) owing to ABRY and/or any of its Controlled
Investment Affiliates (other than Holdings or any Subsidiary of Holdings) and/or other Persons (solely in respect of preemptive or similar rights, if any, granted to such other Persons) that has subordination provisions substantially in the form of
Exhibit P to the Original Credit Agreement and automatically converts to common equity of Parent upon the earlier to occur of (x) the occurrence of an Event of Default under subsection 9(f) and (y) the third anniversary of the
issuance thereof and (ii) owing to one or more lenders reasonably satisfactory to the Arrangers where such Indebtedness (A) shall be subject to “standstill” provisions substantially in the form of Exhibit R to the Original
Credit Agreement, (B) is guaranteed by ABRY, (C) is supported by ABRY’s deposit of an irrevocable “capital call” notice into escrow on terms and conditions reasonably satisfactory to the Arrangers and (D) is not
guaranteed by Holdings or any of its Subsidiaries. 
 “Refinance”: to refinance, repay, prepay, replace, renew or refund.

 “Refinancing Indebtedness”: Indebtedness incurred to Refinance other Indebtedness (the “Refinanced
Indebtedness”); provided 
 (i) the principal amount (or accreted value, in the case of Indebtedness issued at
a discount) of the Refinancing Indebtedness does not exceed the principal amount (or accreted value, as the case may be) of the Refinanced Indebtedness plus the amount of accrued and unpaid interest on the Refinanced Indebtedness, any premium paid
to the holders of the Refinanced Indebtedness and reasonable expenses incurred in connection with the incurrence of the Refinancing Indebtedness; 
 (ii) the Refinancing Indebtedness is the obligation of the same Person as that of the Refinanced Indebtedness; 
 (iii) if the Refinanced Indebtedness was subordinated to the Loans, then such Refinancing Indebtedness, by its terms, is subordinate in right of payment to the Loans, at least to the same extent as the Refinanced
Indebtedness; 
 (iv) the Refinancing Indebtedness shall have a maturity that is not earlier than (x) the maturity of the
Indebtedness being Refinanced or (y) the Tranche B-1 Maturity Date; 
 (v) the Refinancing Indebtedness shall have a
longer or equal weighted average life than the Indebtedness being Refinanced; and 
  

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 (vi) the Refinancing Indebtedness is secured only to the extent, if at all, and by the
assets, that the Refinanced Indebtedness being repaid or amended is secured. 
 “Refunded Swing Line Loans”: as defined in
subsection 3.4(b). 
 “Register”: as defined in subsection 11.6(d). 
 “Regulation U”: Regulation U (12 C.F.R. Part 221) of the Board of Governors of the United States Federal Reserve System
(or any successor), as the same may be modified and supplemented and in effect from time to time. 
 “Regulation X”:
Regulation X (12 C.F.R. Part 224) of the Board of Governors of the United States Federal Reserve System (or any successor), as the same may be modified and supplemented and in effect from time to time. 
 “Reorganization”: with respect to any Multiemployer Plan, the condition that such Multiemployer Plan is in reorganization as such term
is used in Section 4241 of ERISA. 
 “Repayment: as defined in the recitals hereto. 
 “Required Lenders”: at a particular time, the holders of in excess of 50% of the sum of (i) the Term Loans then outstanding and
(ii) the Revolving Credit Commitments and/or Incremental Revolving Commitments or, if the Revolving Credit Commitments and Incremental Revolving Commitments have been terminated in full, the Revolving Credit Exposure. The Term Loans and the
Revolving Credit Commitments and/or Incremental Revolving Commitments of any Non-Funding Lender shall be disregarded in determining Required Lenders at any time. 
 “Requirement of Law”: as to any Person, the Articles or Certificate of Incorporation and By-Laws or other organizational or governing documents of such Person, and any law, treaty, rule or regulation,
order or determination of an arbitrator or a court or other Governmental Authority, in each case, applicable to or binding upon such Person or any of its property or to which such Person or any of its property is subject. 
 “Responsible Officer”: with respect to any Person, the president, chief executive officer, the chief operating officer, the chief
financial officer, assistant treasurer, controller or any vice president of such Person. 
 “Retained Amount”: the amount of
Excess Cash Flow that is not required to be prepaid pursuant to subsection 4.5(e) (after giving effect to any waivers of prepayment pursuant to subsection 4.7). 
 “Revolving Credit Commitment”: as to any Lender, its obligations to (i) make Revolving Credit Loans (other than Incremental Revolving Loans) to Borrower pursuant to subsection 3.1 and
(ii) purchase its L/C Participating Interest in any Letter of Credit, in an aggregate amount not to exceed the amount set forth under such Lender’s name in Schedule I to the Original Credit Agreement opposite the caption
“Revolving Credit Commitment” or in Schedule 1 to the Assignment and Acceptance by which such Lender acquired its Revolving Credit Commitment, as the same may be reduced from time to 

  

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time pursuant to subsection 4.3 or 4.5 or adjusted pursuant to subsection 11.6(c); collectively, as to all the Lenders, the “Revolving
Credit Commitments.” The original aggregate principal amount of the Revolving Credit Commitments is $40,000,000. 
 “Revolving Credit Commitment Percentage”: as to any Lender at any time, the percentage of the aggregate Revolving Credit Commitments and/or any Incremental Revolving Commitments then constituted by such Lender’s
Revolving Credit Commitment and/or Incremental Revolving Commitments. 
 “Revolving Credit Commitment Period”: the period
from and including the Business Day immediately after the Original Closing Date to but not including the Business Day immediately prior to the Revolving Credit Termination Date. 
 “Revolving Credit Exposure”: the sum of (i) the aggregate unpaid principal amount of the Revolving Credit Loans,
(ii) participations in Swing Line Loans, (iii) the aggregate amount available to be drawn at such time under all outstanding Letters of Credit and (iv) L/C Obligations. 
 “Revolving Credit Facility”: as defined in the definition of Facility. 
 “Revolving Credit Lender”: any Lender with a Revolving Credit Commitment and/or Incremental Revolving Commitment. 
 “Revolving Credit Loans”: as defined in subsection 3.1(a). 
 “Revolving Credit Note”: as defined in subsection 4.16(e). 
 “Revolving Credit Termination Date”: the earlier of (a) the sixth anniversary of the Original Closing Date or, if such date is not
a Business Day, the immediately preceding Business Day and (b) such other earlier date as the Revolving Credit Commitments and any Incremental Revolving Commitments shall terminate hereunder. 
 “Sale and Leaseback Transaction”: any arrangement, directly or indirectly, with any Person whereby it shall sell or transfer any
property used or useful in its business, whether owned as of the Original Closing Date or thereafter acquired, and thereafter rent or lease such property or other property which it intends to use for substantially the same purpose or purposes as the
property being sold or transferred (it being understood that this definition does not include the sale or transfer of property and the subsequent lease of property with a materially higher fair market value than the property being sold or
transferred and that is used for substantially the same purpose). 
 “SDN List”: as defined in subsection 7.15. 

“SEC”: the Securities and Exchange Commission, any successor thereto and any analogous Governmental Authority. 
 “Secured Parties”: the collective reference to the Administrative Agent, the Lenders and each party to an Interest Rate Agreement
relating to the Loans if at the date of entering into such Interest Rate Agreement such Person was a Lender or an Affiliate of a Lender. 
  

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 “Securities Account”: as defined in the UCC. 
 “Security Agreement”: the security agreement dated as of July 11, 2004, substantially in the form of Exhibit E to the
Original Credit Agreement to be entered into by each of the Credit Parties in favor of the Administrative Agent for the ratable benefit of the Lenders, as the same may be amended, modified or supplemented from time to time. 
 “Security Agreements”: the Security Agreement and any security agreement which may from time to time be executed and delivered by
Borrower or a Subsidiary of Borrower pursuant to subsection 7.9. 
 “Security Documents”: the Security Agreements, any
Mortgages, all UCC or other financing statements and other instruments of perfection required by this Agreement, the Security Agreements or the Mortgages to be executed, delivered and/or filed or recorded, and any other documents utilized to pledge
to the Administrative Agent, for its benefit and for the benefit of the other Secured Parties, any other property or assets as collateral for the Obligations. 
 “Senior Discount Notes”: Holding’s 14 1/8% Senior Discount
Notes due 2013 issued with original issue discount to yield gross proceeds of approximately $55.0 million. 
 “Senior Leverage
Ratio”: at any day, the ratio, on a Pro Forma Basis, of (a) Consolidated Total Senior Indebtedness less Excess Cash as of such day to (b) Consolidated EBITDA for the most recently completed four fiscal quarters (determined after
giving effect to the second proviso of the definition of “Consolidated EBITDA”) of Holdings for which financial statements have been or are required to be provided to the Lenders pursuant to subsection 7.1. 
 “Solvent” and “Solvency”: when used with respect to any Person, as of any date of determination, (a) the amount of
the “present fair saleable value” of the assets of such Person will, as of such date, exceed the amount of all “liabilities of such Person, contingent or otherwise”, as of such date, as such quoted terms are determined in
accordance with applicable federal and state laws governing determinations of the insolvency of debtors, (b) the present fair saleable value of the assets of such Person will, as of such date, be greater than the amount that will be required to
pay the liability of such Person on its debts as such debts become absolute and matured, (c) such Person will not have, as of such date, an unreasonably small amount of capital with which to conduct its business, and (d) such Person will
be able to pay its debts as they mature. For purposes of this definition, (i) “debt” means liability on a “claim”, and (ii) “claim” means any (x) right to payment, whether or not such a
right is reduced to judgment, liquidated, unliquidated, fixed, contingent, matured, unmatured, disputed, undisputed, legal, equitable, secured or unsecured, or (y) right to an equitable remedy for breach of performance if such breach gives rise
to a right to payment, whether or not such right to an equitable remedy is reduced to judgment, fixed, contingent, matured or unmatured, disputed, undisputed, secured or unsecured. 
 “S&P”: Standard and Poor’s Ratings Services, a division of The McGraw-Hill Companies, Inc. 
 “SPV”: as defined in subsection 11.6(i). 
  

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 “Standby L/C”: an irrevocable letter of credit under which the Issuing Lender agrees to
make payments in Dollars for the account of Borrower, on behalf of Borrower or any Qualified Subsidiary in respect of obligations of Borrower or such Subsidiary incurred pursuant to contracts made or performances undertaken or to be undertaken or
like matters relating to contracts to which Borrower or such Qualified Subsidiary is or proposes to become a party in Borrower’s or such Qualified Subsidiary’s business, including, without limiting the foregoing, for insurance purposes or
in respect of advance payments or as bid or performance bonds or for any other purpose for which a standby letter of credit might customarily be issued. 
 “Subordinated Indebtedness”: Indebtedness that is subordinated to other obligations of the issuer or obligor thereof, as the case may be, on terms and conditions and pursuant to the documentation
reasonably satisfactory to the Administrative Agent. 
 “Subsidiary”: as to any Person, a corporation, partnership, limited
liability company or other entity of which shares of stock of each class or other interests having ordinary voting power (other than stock or other interests having such power only by reason of the happening of a contingency) to elect a majority of
the board of directors or other managers of such corporation, partnership or other entity are at the time owned, or the management of which is otherwise controlled, by such Person or by one or more Subsidiaries of such Person or by such Person and
one or more Subsidiaries of such Person. A Subsidiary shall be deemed wholly owned by a Person who owns directly or indirectly all of the voting shares of stock or other interests of such Subsidiary having voting power under ordinary circumstances
to vote for directors or other managers of such corporation, partnership or other entity, except for directors’ qualifying shares. Unless otherwise qualified, all references to a “Subsidiary” or to “Subsidiaries” in this
Agreement shall refer to a Subsidiary or Subsidiaries of Borrower. 
 “Subsidiary Guarantee”: the Subsidiary Guarantee,
substantially in the form of Exhibit I-1 to the Original Credit Agreement, to be made by the Subsidiary Guarantors in favor of the Administrative Agent for the ratable benefit of the Lenders, as the same may be amended, modified or
supplemented from time to time. 
 “Subsidiary Guarantor”: each of (1) each Subsidiary of Borrower listed on
Schedule II to the Original Credit Agreement and (2) each Subsidiary of Borrower which pursuant to subsection 7.9 becomes a party to the Subsidiary Guarantee: provided, that no Foreign Subsidiary shall be a Subsidiary
Guarantor. 
 “Survey”: a survey of any Mortgaged Property (and all improvements thereon): (i) prepared by a surveyor
or engineer licensed to perform surveys in the state, province or country where such Mortgaged Property is located, (ii) dated as of a recent date reasonably acceptable to the Administrative Agent, (iii) certified by the surveyor (in a
manner reasonably acceptable to the Administrative Agent) to the Administrative Agent and the Title Company reasonably acceptable to the Administrative Agent, and (iv) complying in all material respects with the minimum detail requirements of
the American Land Title Association as such requirements are in effect on the date of preparation of such survey; provided, however, that such survey is in a form sufficient for the Title Company to remove all standard survey
exceptions from the title insurance policy (or commitment) and issue a survey and comprehensive endorsement with respect to such Mortgaged Property. 
  

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 “Swing Line Commitment”: the Swing Line Lender’s obligation to make Swing Line
Loans pursuant to subsection 3.4. 
 “Swing Line Lender”: Merrill Lynch Capital Corporation, in its capacity as lender
of the Swing Line Loans. 
 “Swing Line Loan Participation Certificate”: a certificate in substantially the form of
Exhibit J to the Original Credit Agreement. 
 “Swing Line Loans”: as defined in subsection 3.4(a).

 “Swing Line Note”: as defined in subsection 4.16(e). 
 “Syndication Agent”: as defined in the preamble hereto. 
 “Taking”: any taking of any assets of Holdings, Borrower or any of its Qualified Subsidiaries or any portion thereof, in or by condemnation or other eminent domain proceedings pursuant to any Law,
general or special, or by reason of the temporary requisition of the use of such assets or any portion thereof, by any Governmental Authority, civil or military. 
 “Taxes”: (i) means any and all present or future taxes, duties, levies, fees, assessments, imposts, deductions, withholdings or other similar changes imposed by any Governmental Authority
(whether domestic or foreign and including any federal, state, United States possession, county, local, provincial or foreign government or any subdivision or taxing agency thereof), whether computed on a separate, consolidated, unitary, combined or
other basis and any and all liabilities (including interest, fines, penalties or additions to tax) with respect to the foregoing, and (ii) any transferee, successor, joint and several, contractual or other liability (including liability
pursuant to Treasury Regulation § 1.1502-6 (or any similar provision of state, local or non-United States law)) in respect of any item described in clause (i). 
 “Term Loan” and “Term Loans”: as defined in subsection 2.1. 
 “Term Loan Commitments”: collectively, the Tranche B-1 Term Loan Commitments and any Incremental Term Commitment; individually, a
“Term Loan Commitment.” 
 “Term Note”: a Tranche B-1 Term Note or any Incremental Term Note, as the
context shall require, and collectively, the “Term Notes.” 
 “Title Company”: such title insurance company
as shall be retained by Borrower and reasonably acceptable to the Administrative Agent. 
 “Title Policy”: a Lender’s
title policy with respect to any Mortgage paid for by Borrower, issued by Title Company, together with such endorsements (including, without limitation, “tie-in” or “cluster,” first loss, last dollar, usury, contiguity, revolving
credit, doing business, non-imputation, public road access, survey, variable rate, zoning (provided that with respect to zoning, Borrower may, in lieu of such endorsement, deliver a zoning compliance letter prepared by the appropriate
Governmental Authority or a zoning and site requirement summary report prepared by the Planning and Zoning Resource Corporation or other similar service reasonably acceptable to the Administrative Agent) and 

  

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so-called comprehensive coverage over covenants and restrictions), coinsurance and reinsurance as may be reasonably requested by the Administrative Agent and
provided that such endorsements are available in a given jurisdiction, in form and substance reasonably acceptable to the Administrative Agent, insuring the Mortgage as a first Lien on the relevant Mortgaged Property and subject only to Permitted
Encumbrances and such other Liens expressly agreed to by the Administrative Agent. 
 “Total Leverage Ratio”: at any time,
the ratio, on a Pro Forma Basis, of (a) Consolidated Indebtedness less Excess Cash as of such time to (b) Consolidated EBITDA for the most recently completed four fiscal quarters (determined after giving effect to the second proviso of the
definition of “Consolidated EBITDA”) of Holdings for which financial statements have been or are required to be provided to the Lenders pursuant to subsection 7.1. 
 “Tranche”: the Tranche B-1 Term Loans or Incremental Term Loans (that are not Tranche B-1 Term Loans) or the Revolving Credit
Commitment or Incremental Revolving Commitment, as the case may be. 
 “Tranche B-1 Facility”: as defined in the recitals
hereto. 
 “Tranche B-1 Installment Payment Date”: as defined in subsection 4.6(a). 
 “Tranche B-1 Lender”: each Lender that has a Tranche B-1 Term Loan Commitment or is the holder of a Tranche B-1 Term
Loan. 
 “Term B-1 Loan Facility”: as defined in the definition of Facility. 
 “Tranche B-1 Maturity Date”: the date which is seven years after the Original Closing Date or, if such date is not a Business Day,
the immediately preceding Business Day. 
 “Tranche B-1 Term Loan”: as defined in subsection 2.1. 
 “Tranche B-1 Term Loan Commitment”: as to any Tranche B-1 Lender, its obligation to make a Tranche B-1 Term Loan to Borrower
pursuant to subsection 2.1 in an aggregate amount not to exceed the amount set forth under such Lender’s name in the Amendment Agreement or in an Incremental Loan Amendment or in Schedule 1 to the Assignment and Acceptance
pursuant to which a Lender acquires its Tranche B-1 Term Loan Commitment, as the same may be adjusted pursuant to subsection 11.6(c); collectively, as to all the Tranche B-1 Lenders, the “Tranche B-1 Term Loan Commitments.” The
aggregate principal amount of the Tranche B-1 Term Loan Commitments on the Amendment and Restatement Date is $239,970,920.77. 
 “Tranche B-1 Term Loan Commitment Percentage”: as to any Tranche B-1 Lender at any time, the percentage of the aggregate Tranche B-1 Term Loan Commitments then constituted by such Lender’s Tranche B-1 Term Loan
Commitment (or, after the Tranche B-1 Term Loans are made, the percentage of the aggregate outstanding principal amount of the Tranche B-1 Term Loans then constituted by the principal amount of such Tranche B-1 Lender’s Tranche B-1 Term Loan).

 “Tranche B-1 Term Note”: as defined in subsection 4.16(e). 
  

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 “Transactions”: the Merger, the Equity Financing, the issuance and sale of the Senior
Discount Notes and the New Notes, the execution and delivery of the Credit Documents and the initial extension of credit hereunder, the other transactions contemplated by the Equity Documents or the Merger Documentation entered into and consummated
in connection with the Merger and the payment of fees and expenses in connection with any of the foregoing. 
 “Transferee”:
as defined in subsection 11.6(f). 
 “Type”: as to any Loan, its nature as an Alternate Base Rate Loan or Eurodollar
Loan. 
 “UCC”: the Uniform Commercial Code as in effect in the applicable jurisdiction. 
 “Uniform Customs”: the Uniform Customs and Practice for Documentary Credits (1993 Revision), International Chamber of Commerce
Publication No. 500, and any amendments thereof. 
 “United States”: the United States of America. 
 “United States Person”: any Person organized under the laws of the United States or any state thereof or the District of Columbia.

 “Withdrawal Liability”: liability to a Multiemployer Plan as a result of a complete or partial withdrawal from such
Multiemployer Plan, as such terms are defined in Part 1 of Subtitle E of Title IV of ERISA. 
 1.2. Rules of
Construction. (a) In this Agreement and each other Credit Document, unless the context clearly requires otherwise (or such other Credit Document clearly provides otherwise), references to (i) the plural include the singular, the
singular the plural and the part the whole; (ii) Persons include their respective permitted successors and assigns or, in the case of governmental Persons, Persons succeeding to the relevant functions of such Persons; (iii) agreements
(including this Agreement), promissory notes and other contractual instruments include subsequent amendments, assignments, and other modifications thereto, but only to the extent such amendments, assignments or other modifications thereto are not
prohibited by their terms or the terms of any Credit Document; (iv) statutes and related regulations include any amendments of same and any successor statutes and regulations; and (v) time shall be a reference to New York, New York time.
Where any provision herein refers to action to be taken by any Person, or which such Person is prohibited from taking, such provision shall be applicable whether such action is taken directly or indirectly by such Person. 
 (b) In this Agreement and each other Credit Document, unless the context clearly requires otherwise (or such other Credit Document clearly provides
otherwise), (i) “amend” shall mean “amend, restate, amend and restate, supplement or modify”; and “amended,” “amending” and “amendment” shall have meanings
correlative to the foregoing; (ii) in the computation of periods of time from a specified date to a later specified date, “from” shall mean “from and including”; “to” and “until”
shall mean “to but excluding”; and “through” shall mean “to and including”; (iii) “hereof,” “herein” and “hereunder” (and similar terms) in this Agreement
or any other Credit Document refer to this Agreement or such other Credit Document, as the case may be, as a whole and not to any particular provision of this Agreement or such other Credit Document; (iv) “including” (and
similar terms) shall mean “including without limitation” (and similarly for similar terms); (v) “or” has the inclusive meaning represented by 

  

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the phrase “and/or”; (vi) “satisfactory to” the Administrative Agent or the Arrangers shall mean in form, scope and substance
and on terms and conditions satisfactory to the Administrative Agent or the Arrangers, as the case may be; (vii) “permitted” (and similar terms), with respect to any Credit Document, means permitted in accordance with the terms
of such Credit Document, whether express, implied or by operation of any consent, waiver or amendment and (viii) “asset” and “property” shall have the same meaning and effect and refer to all tangible and
intangible assets and property, whether real, personal or mixed and of every type and description. 
 (c) In this Agreement unless the
context clearly requires otherwise, any reference to (i) an Annex, Exhibit or Schedule is to an Annex, Exhibit or Schedule, as the case may be, attached to this Agreement and constituting a part hereof, and (ii) a Section or other
subsection is to a Section or such other subsection of this Agreement. 
 (d) Unless otherwise specified, all references herein to
the amount of a Letter of Credit at any time shall be deemed to mean the maximum undrawn face amount of such Letter of Credit after giving effect to all increases thereof contemplated by such Letter of Credit or the L/C Application related thereto,
whether or not such maximum face amount is in effect at such time. 
 SECTION 2. TERM LOAN; INCREMENTAL LOANS 
 2.1. Term Loan; Incremental Loans. (a) Subject to the terms and conditions hereof, (i) each Tranche B-1 Lender severally agrees to
make a loan in Dollars (individually, a “Tranche B-1 Term Loan”; and collectively, the “Tranche B-1 Term Loans”) to Borrower on the Amendment and Restatement Date, in an aggregate principal amount equal to
such Lender’s Tranche B-1 Term Loan Commitment (it being understood that Tranche B Lenders under the Original Credit Agreement that execute and deliver the Amendment Agreement are converting their Tranche B Loans under the Original
Credit Agreement into Tranche B-1 Term Loans hereunder), and (ii) each Lender making an Incremental Term Commitment severally agrees to make a Loan to Borrower on the date of an Incremental Loan Amendment therefor, in an aggregate
principal amount equal to such Lender’s Incremental Term Commitment (collectively, the “Incremental Term Loans”; together with the Tranche B-1 Term Loans, the “Term Loans”). 
 (b) [Reserved] 
 (c) [Reserved] 

(d) [Reserved] 
 (e)(i) So long as no
Default or Event of Default has occurred and is continuing, at any time and from time to time after the Original Closing Date, Borrower may request pursuant to the procedure set forth in, and in accordance with the terms of, subsection 4.18, the
addition of an Incremental Facility consisting of an increase to the existing Revolving Credit Facility (an “Incremental Revolving Loan”), or Tranche B-1 Term Loans or a new tranche of Term Loans; provided, however,
that Borrower may not make a request for any Incremental Facility if after giving effect thereto the sum of all then outstanding Incremental Revolving Loans, unused Incremental Revolving Commitments, Incremental Term Loans and unused Incremental
Term Commitments would exceed $50,000,000; provided, further, that Borrower may not make a request for an Incremental Facility in respect of a Revolving Loan 

  

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if after giving effect thereto the sum of all then outstanding Incremental Revolving Loans and unused Incremental Revolving Commitments would exceed
$20,000,000. Each Incremental Facility shall: 
 (A) be in an amount not less that $5,000,000; 
 (B) have such pricing as may be agreed by Borrower and the Lenders providing such Incremental Loans pursuant to the provisions of this
subsection 2.1(e) and subsection 4.18; and 
 (C) except as specifically provided in the applicable Incremental Loan
Amendment, this subsection (C) and subsection (B) above or in subsection 4.18, otherwise have all of the same terms and conditions as the Revolving Credit Loans (if such Incremental Loans are Incremental Revolving Loans) or the Tranche B-1
Term Loans (if such Incremental Loans are Tranche B-1 Term Loans); provided that notwithstanding anything to the contrary contained herein, the maturity date of the Incremental Term Loans shall be the Incremental Term Maturity Date.

 In addition, unless otherwise specifically provided in this Agreement, all references in the Credit Documents to Revolving Credit Loans or Tranche B-1
Term Loans shall be deemed, unless the context otherwise requires, to include references to Incremental Revolving Loans or Incremental Term Loans or Tranche B-1 Term Loans, respectively, made pursuant to this Agreement. No Lender shall have any
obligation to make an Incremental Loan unless and until it commits to do so. Commitments in respect of Incremental Loans shall become Commitments under this Agreement pursuant to (x) an amendment (each, an “Incremental Loan
Amendment”) to this Agreement executed by Borrower, each Lender or other approved financial institution agreeing to provide such Commitment (and no other Lender shall be required to execute such amendment), and the Administrative Agent, and
(y) any amendments to the other Credit Documents (executed by the relevant Credit Party and the Administrative Agent only) as the Administrative Agent shall reasonably deem appropriate to effect such purpose. Notwithstanding anything to the
contrary contained herein, the effectiveness of such Incremental Loan Amendment shall be subject to the receipt by the Administrative Agent of a certificate of Borrower executed by a Responsible Officer of Borrower certifying that immediately prior
to and after giving effect to the incurrence of the Incremental Facility (A) each of the representations and warranties made by the Credit Parties in or pursuant to the Credit Documents shall be true and correct in all material respects,
(B) Borrower is in compliance with each of the financial covenants contained in subsection 8.9 on a Pro Forma Basis and set forth in an Officer’s Certificate delivered to the Administrative Agent, based on financial projections of Borrower
and its Subsidiaries attached to such certificate which have been prepared on a Pro Forma Basis giving effect to any Borrowing made hereunder on such date and the consummation of any related transaction and (C) no Default or Event of Default
shall have occurred and be continuing or be caused by the incurrence of the Incremental Facility. 
 (ii) So long as (x) Borrower shall
have given the Administrative Agent no less than five Business Days’ prior notice of the Incremental Loan Amendment’s effectiveness and (y) any financial institution not theretofore a Lender which is providing an Incremental Revolving
Commitment and/or an Incremental Term Commitment shall have become a Lender under this Agreement pursuant to an Incremental Loan Amendment, the Incremental Revolving Commitment and/or Incremental Term Commitment being requested by Borrower shall
become effective under this Agreement upon the effectiveness of such Incremental Loan Amendment. Upon such effectiveness, Schedule I to the Original Credit Agreement shall be deemed amended to reflect such Commitments. In the event that an
Incremental Facility shall have become effective, the Lender or Lenders providing such Incremental Revolving 

  

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Commitment and/or Incremental Term Commitments shall be deemed to have agreed, severally and not jointly, upon the terms and subject to the conditions of
this Agreement, (A) with respect to Incremental Term Commitments to make an Incremental Term Loan in the amount of the Incremental Term Commitment of such Lender on the effective date of the applicable Incremental Loan Amendment and
(B) with respect to Incremental Revolving Commitments, to make from time to time during the period from the date of the effectiveness of the applicable Incremental Loan Amendment through the Revolving Credit Termination Date, one or more
Incremental Revolving Loans to Borrower pursuant to the provisions of subsection 3.1 in an aggregate principal amount not exceeding at any time the Incremental Revolving Commitment of such Lender at such time. 
 2.2. Repayment of Term Loans. Borrower may repay the Term Loans as provided in subsection 4.4 and shall repay the Term Loans as provided in
subsections 4.5 and 4.6. 
 2.3. Use of Proceeds. The proceeds of the Term Loans (other than any Incremental Term Loans)
shall be used to finance a portion of the Transactions and to pay fees, expenses and financing costs in connection therewith. 
 SECTION 3.
AMOUNT AND TERMS OF REVOLVING CREDIT COMMITMENTS 
 3.1. Revolving Credit Commitments. (a) Subject to the terms and
conditions hereof, each Revolving Credit Lender severally agrees to the extent of its Revolving Credit Commitment to extend credit to Borrower at any time and from time to time on any Borrowing Date during the Revolving Credit Commitment Period in
each case (i) by purchasing an L/C Participating Interest in each Letter of Credit issued by the Issuing Lender and (ii) by making loans in Dollars (individually, a “Revolving Credit Loan”; and collectively, the
“Revolving Credit Loans”) to Borrower from time to time. Notwithstanding the above, in no event shall any Revolving Credit Loans be made, or Letter of Credit be issued, if the aggregate amount of the Revolving Credit Loans to be
made or Letter of Credit to be issued would, after giving effect to the use of proceeds, if any, thereof, exceed the aggregate Available Revolving Credit Commitments nor shall any Letter of Credit be issued if after giving effect thereto the sum of
the undrawn amount of all outstanding Letters of Credit and the amount of all L/C Obligations would exceed $5,000,000. 
 (b) During the
Revolving Credit Commitment Period, Borrower may use the Revolving Credit Commitments and any Incremental Revolving Commitments by borrowing, prepaying the Revolving Credit Loans in whole or in part, and reborrowing, all in accordance with the terms
and conditions hereof, and/or by having the Issuing Lender issue Letters of Credit, having such Letters of Credit expire undrawn upon or if drawn upon, reimbursing the Issuing Lender for such drawing, and having the Issuing Lender issue new Letters
of Credit. 
 (c) Each borrowing of Revolving Credit Loans pursuant to the Revolving Credit Commitments and any Incremental Revolving
Commitments shall be in an aggregate principal amount of the lesser of (i) $500,000 or a whole multiple of $100,000 in excess thereof in the case of Alternate Base Rate Loans, and $1,000,000 or a whole multiple of $100,000 in excess thereof, in
the case of Eurodollar Loans, and (ii) the Available Revolving Credit Commitments, except (x) that any borrowing of Revolving Credit Loans to be used solely to pay a like amount of Swing Line Loans may be in the aggregate principal amount
of such Swing Line Loans and (y) any borrowing under subsection 3.8(a) shall be in the amount of the applicable Letter of Credit draw. 
  

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 3.2. Commitment Fee. Borrower agrees to pay to the Administrative Agent for the account of each
Lender (other than any Non-Funding Lender) a commitment fee from and including the Original Closing Date, to but excluding the Revolving Credit Termination Date computed at the rate of 1/2 of 1% per annum on the average daily amount of the
Available Revolving Credit Commitment of such Lender during the period for which payment is made (whether or not Borrower shall have satisfied the applicable conditions for borrowing or for the issuance of a Letter of Credit set forth in
Section 6). Such commitment fee shall be payable quarterly in arrears on the last day of each March, June, September and December and on the Revolving Credit Termination Date, commencing on the first such date to occur on or following the
Original Closing Date, in each case for the actual number of days elapsed over a 365- or 366-day year. 
 3.3. Proceeds of Revolving
Credit Loans. Borrower shall use the proceeds of Revolving Credit Loans for Permitted Acquisitions and to provide for the ongoing working capital and general corporate purposes of Borrower and its Qualified Subsidiaries. 
 3.4. Swing Line Commitment. (a) Subject to the terms and conditions hereof, the Swing Line Lender agrees, so long as the Administrative Agent
has not received notice that an Event of Default has occurred and is continuing, to make swing line loans (individually, a “Swing Line Loan”; collectively, the “Swing Line Loans”) to Borrower at any time and from
time to time during the Revolving Credit Commitment Period in an aggregate principal amount at any one time outstanding not to exceed $5,000,000; provided that no Swing Line Loan may be made if the aggregate principal amount of the Swing Line
Loans to be made would exceed the aggregate Available Revolving Credit Commitments at such time. Amounts borrowed by Borrower under this subsection 3.4 may be repaid at any time, subject to the limitation stated herein, without prior notice
and, through but excluding the Revolving Credit Termination Date, reborrowed. All Swing Line Loans (1) shall be made as Alternate Base Rate Loans, (2) shall not be entitled to be converted into Eurodollar Loans and (3) must be repaid
in full within seven days of making of such Loan or, if sooner, upon the making of any Revolving Credit Loan and shall in any event mature no later than the Revolving Credit Termination Date. Borrower shall give the Swing Line Lender irrevocable
notice (which notice must be received by the Swing Line Lender prior to 1:00 p.m.) on the requested Borrowing Date specifying the amount of each requested Swing Line Loan, which shall be in an aggregate minimum amount of $250,000 or a whole
multiple of $50,000 in excess thereof. The Swing Line Lender shall, before 6:00 p.m. on such requested Borrowing Date, make available to the Administrative Agent for the account of Borrower in same day funds, the proceeds of such Swing Line Loans.
The proceeds of each Swing Line Loan will be made available by the Swing Line Lender to Borrower in immediately available funds to be delivered by wire transfer to the account(s) designated by Borrower in the applicable borrowing notice. The
proceeds of Swing Line Loans may be used solely for the purposes referred to in subsection 3.3. 
 (b) The Swing Line Lender at any time
in its sole and absolute discretion may, and on the fifteenth day (or if such day is not a Business Day, the next Business Day) and last Business Day of each calendar month shall, on behalf of Borrower (which hereby irrevocably directs the Swing
Line Lender to act on its behalf) request each Revolving Credit Lender, including the Swing Line Lender, to make a Revolving Credit Loan in an amount equal to such Lender’s Revolving Credit Commitment Percentage of the amount of the Swing Line
Loans (the “Refunded Swing Line Loans”) outstanding on the 

  

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date such notice is given. Unless any of the events described in paragraph (f) of Section 9 shall have occurred and be continuing (in which event
the procedures of paragraph (c) of this subsection 3.4 shall apply), each such Lender shall make the proceeds of its Revolving Credit Loan available to the Swing Line Lender for the account of the Swing Line Lender at the office of the
Swing Line Lender specified in subsection 11.2 (or such other location as the Swing Line Lender may direct) prior to 12:00 noon in funds immediately available on the Business Day next succeeding the date such notice is given. The proceeds of
such Revolving Credit Loans shall be immediately applied to repay the Refunded Swing Line Loans. 
 (c) If, prior to the making of a
Revolving Credit Loan pursuant to paragraph (b) of this subsection 3.4, one of the events described in paragraph (f) of Section 9 shall have occurred and be continuing, each Revolving Credit Lender will, on the date such Loan was
to have been made, purchase an undivided participating interest in the Refunded Swing Line Loan in an amount equal to its Revolving Credit Commitment Percentage of such Refunded Swing Line Loan. Each such Lender will immediately transfer to the
Swing Line Lender in immediately available funds, the amount of its participation and upon receipt thereof the Swing Line Lender will deliver to such Lender a Swing Line Loan Participation Certificate dated the date of receipt of such funds and in
such amount. 
 (d) Whenever, at any time after the Swing Line Lender has received from any Revolving Credit Lender such Lender’s
participating interest in a Refunded Swing Line Loan, the Swing Line Lender receives any payment on account thereof, the Swing Line Lender will distribute to such Lender its participating interest in such amount (appropriately adjusted, in the case
of interest payments, to reflect the period of time during which such Lender’s participating interest was outstanding and funded) in like funds as received; provided that, in the event that such payment received by the Swing Line Lender
is required to be returned, such Lender will return to the Swing Line Lender any portion thereof previously distributed by the Swing Line Lender to it in like funds as such payment is required to be returned by the Swing Line Lender. 
 (e) The obligation of each Revolving Credit Lender to purchase participating interests pursuant to subsection 3.4(c) shall be absolute and
unconditional and shall not be affected by any circumstance, including, without limitation, (i) any set-off, counterclaim, recoupment, defense or other right which such Lender may have against the Swing Line Lender, Borrower or any other Person
for any reason whatsoever; (ii) the occurrence or continuance of an Event of Default; (iii) any adverse change in the condition (financial or otherwise) of Borrower; (iv) any breach of this Agreement by Borrower or any other Lender;
or (v) any other circumstance, happening or event whatsoever, whether or not similar to any of the foregoing. 
 3.5. Issuance of
Letters of Credit. (a) Subject to the terms and conditions hereof, the Issuing Lender Agrees, so long as the Administrative Agent has not received notice that an Event of Default has occurred and is continuing, that Borrower may from time
to time request the Issuing Lender to issue a Standby L/C or a Commercial L/C which shall not be in an initial amount of less than $100,000 (unless the Issuing Lender otherwise agrees), by delivering to the Issuing Lender (with a copy to the
Administrative Agent) at its address specified in subsection 11.2 (or such other location as the Issuing Lender may direct) not later than 11:00 a.m. at least two Business Days (or such shorter period and time as the Issuing Lender may agree in
its sole discretion) a letter of credit application in the Issuing Lender’s then customary form (the “L/C Application”) completed to the satisfaction of the Issuing Lender, together with the proposed form of such Letter of
Credit (which shall comply with the applicable requirements of paragraph (b) below) and such other certificates, documents and other papers and information as the 

  

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Issuing Lender may reasonably request; provided that if the Issuing Lender informs Borrower that it is for any reason unable to open such Letter of
Credit, Borrower may request any Lender to open such Letter of Credit upon the same terms offered to the Issuing Lender and each reference to the Issuing Lender for purposes of subsections 3.5 through 3.13, 6.1 and 6.2 shall be deemed to be a
reference to such Issuing Lender for the purposes of such Letter of Credit. Each request by Borrower for the amendment or extension of a Letter of Credit shall be deemed to be a representation that such amendment or extension as so requested
complies with the conditions that would otherwise be applicable if such Letter of Credit was being initially issued hereunder. 
 (b) Each
Standby L/C and Commercial L/C issued hereunder shall be issued for the account of Borrower and shall, among other things, (i) be in such form requested by Borrower as shall be acceptable to the Issuing Lender in its sole discretion and
(ii) have an expiry date occurring not later than (a) 12 months, in the case of a Standby L/C, or (b) 120 days, in the case of a Commercial L/C, after the date of issuance of such Letter of Credit and, in the case of Standby L/Cs, may
be automatically renewed on its expiry date for an additional period equal to the initial term, but in no case shall any Letter of Credit have an expiry date occurring later than seven days prior to the Revolving Credit Termination Date. Each L/C
Application and each Letter of Credit shall, unless otherwise expressly agreed by the Issuing Lender and the Borrower when a Letter of Credit is issued, be subject to the International Standby Practices (ISP 98) of the International Chamber of
Commerce (in the case of Standby L/Cs) or the Uniform Customs (in the case of Commercial L/Cs). 
 (c) The Issuing Lender shall act on behalf
of the Lenders with respect to any Letters of Credit issued by it and the documents associated therewith, and the Issuing Lender shall have all of benefits and immunities (A) provided to the Administrative Agent in Section 10 with respect
to any acts taken or omissions suffered by the Issuing Lender in connection with Letters of Credit issued by it or proposed to be issued by it and documents pertaining to such Letters of Credit as fully as if the term “Administrative
Agent” as used in Section 10 included the Issuing Lender with respect to such acts or omissions, and (B) as additionally provided herein with respect to the Issuing Lender. 
 3.6. Participating Interests. Effective in the case of each Standby L/C and Commercial L/C (if applicable) as of the date of the opening thereof,
the Issuing Lender agrees to allot and does allot, to itself and each other Revolving Credit Lender, and each such Lender severally and irrevocably agrees to take and does take in such Letter of Credit, an L/C Participating Interest in a percentage
equal to such Lender’s Revolving Credit Commitment Percentage. 
 3.7. Procedure for Opening Letters of Credit. Each Letter of
Credit shall be issued or amended, as the case may be, upon the request of the Borrower delivered to the Issuing Lender (with a copy to the Administrative Agent) in the form of a L/C Application. Promptly after receipt of any L/C Application, the
Issuing Lender will confirm with the Administrative Agent (by telephone or in writing) that the Administrative Agent has received a copy of such L/C Application from the Borrower and, if not, the Issuing Lender will provide the Administrative Agent
with a copy thereof. Unless the Issuing Lender has received written notice from the Administrative Agent or the Borrower at least one business day prior to the requested date of issuance or amendment of the applicable Letter of Credit, that one or
more applicable conditions contained herein have not been satisfied, then, subject to the terms and conditions hereof, the Issuing Lender shall, on the requested date, issue a Letter of Credit for the account of the Borrower or enter into the
applicable amendment, as the case may be, in each case in accordance with the Issuing Lender’s usual and customary business practices. 
  

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 3.8. Payments in Respect of Letters of Credit. (a) Borrower agrees forthwith upon demand by
the Issuing Lender, (i) to reimburse the Issuing Lender through the Administrative Agent for any payment made by the Issuing Lender under any Letter of Credit issued for the account of Borrower and (ii) to pay interest on any unreimbursed
portion of any such payment from the date of such payment until reimbursement in full thereof at a rate per annum equal to (a) on or prior to the date which is one Business Day after the day on which the Issuing Lender demands
reimbursement from Borrower for such payment, the Alternate Base Rate plus the Applicable Margin for the Revolving Credit Loans and (b) thereafter, the Alternate Base Rate plus the Applicable Margin for the Revolving Credit Loans plus 2%. Each
drawing under any Letter of Credit shall (unless an event of the type described in paragraph (f) of Section 9 shall have occurred and be continuing, in which case the procedures specified in this subsection 3.8 for payments in respect
of Letters of Credit shall apply) constitute a request by Borrower to the Administrative Agent for a borrowing pursuant to subsection 3.1(a) of Alternate Base Rate Loans (or, at the option of the Administrative Agent and the Swing Line Lender
in their sole discretion, a borrowing pursuant to subsection 3.4 of Swing Line Loans) in the amount of such drawing. The Borrowing Date with respect to such borrowing shall be the date of payment of the relevant drawing. 
 (b) In the event that the Issuing Lender makes a payment under any Letter of Credit and is not reimbursed pursuant to subsection 3.8(a) in full
therefor forthwith upon demand of the, Administrative Agent will promptly notify each other Revolving Credit Lender. Not later than 1:00 p.m. on the Business Day specified in such notice, each such other Lender will transfer to the Issuing Lender,
though the Administrative Agent in immediately available funds, an amount equal to such other Lender’s pro rata share (based on its Revolving Credit Commitment and/or any Incremental Revolving Commitment) of the L/C Obligation
arising from such unreimbursed payment. Promptly, upon its receipt from such other Lender of such amount, the Administrative Agent will complete, execute and deliver to such other Lender an L/C Participation Certificate dated the date of such
receipt and in such amount. Until each Revolving Lender transfers its pro rata share of the L/C Obligation, interest in respect of such Revolving Lender’s pro rata share of such amount shall be solely for the account
of the Issuing Lender. 
 (c) Whenever, at any time after the Issuing Lender has made a payment under any Letter of Credit and has received
from any other Revolving Credit Lender such other Lender’s pro rata share of the L/C Obligation arising therefrom, the Issuing Lender receives any reimbursement on account of such L/C Obligation or any payment of interest on
account thereof, the Administrative Agent will promptly distribute to such other Lender its pro rata share thereof in like funds as received; provided that in the event that the receipt by the Issuing Lender from the Borrower of
such reimbursement or such payment of interest (as the case may be) is required to be returned, such other Lender will remit to the Issuing Lender through the Administrative Agent. 
 3.9. Letter of Credit Fees. (a) In lieu of any letter of credit commissions and fees provided for in any L/C Application relating to Standby
or Commercial L/Cs (other than standard issuance, amendment and negotiation fees), Borrower agrees to pay the Administrative Agent, (i) for the account of the Issuing Lender and the Participating Lenders, with respect to each Standby L/C or
Commercial L/C issued for the account of Borrower, a Standby L/C or Commercial L/C fee, as the case may be, equal to the Applicable Margin for Revolving Credit Loans which are Eurodollar Loans per annum; (ii) in addition to the
Standby or Commercial L/C fee referred to in subsection 3.9(a)(i) above, for the account of the Issuing Lender and not on account of its L/C Participating Interest therein, 0.25% per annum, each on the daily average amount
available to be drawn under each Standby L/C in the case of a Standby L/C and on the maximum face amount of each Commercial L/C in the case of a Commercial L/C, in either 
  

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case, payable, in arrears, on the first business day following last day of each March, June, September and December and on the Revolving Credit Termination
Date and (iii) the Borrower shall pay directly to the Issuing Lender for its own account the customary issuance, presentation, amendment and other processing fees, and other standard costs and charges, of the Issuing Lender relating to Letters
of Credit as from time to time in effect. The Administrative Agent will disburse any Standby or Commercial L/C fees received pursuant to subsection 3.9(a)(i) to the respective Lenders promptly following the receipt of any such fees. 

(b) For purposes of any payment of fees required pursuant to this subsection 3.9, the Administrative Agent (in consultation with the Issuing
Lender) agrees to provide to Borrower a statement of any such fees to be so paid; provided that the failure by the Administrative Agent to provide Borrower with any such invoice shall not relieve Borrower of its obligation to pay such fees.

 3.10. Letter of Credit Reserves. (a) If any Change in Law shall either (i) impose, modify, deem or make applicable any
reserve, special deposit, assessment or similar requirement against letters of credit issued by the Issuing Lender or (ii) impose on the Issuing Lender any other condition regarding this Agreement (with respect to Letters of Credit) or any
Letter of Credit, and the result of any event referred to in clause (i) or (ii) above shall be to increase the cost of the Issuing Lender of issuing or maintaining any Letter of Credit (which increase in cost shall be the result of
the Issuing Lender’s reasonable allocation of the aggregate of such cost increases resulting from such events), then, upon demand by the Issuing Lender, Borrower shall immediately pay to the Issuing Lender, from time to time as specified by the
Issuing Lender, additional amounts which shall be sufficient to compensate the Issuing Lender for such increased cost, together with interest on each such amount from the date demanded until payment in full thereof at a rate per annum
equal to the rate applicable to Alternate Base Rate Loans pursuant to subsection 4.8(b). Borrower shall not be required to make any payments to the Issuing Lender for any additional amounts pursuant to this subsection 3.10(a) unless
the Issuing Lender has given written notice to Borrower of its intent to request such payments prior to or within 60 days after the date on which the Issuing Lender became entitled to claim such amounts. A certificate, setting forth in reasonable
detail the calculation of the amounts involved, submitted by the Issuing Lender to Borrower concurrently with any such demand by the Issuing Lender, shall be conclusive, absent manifest error, as to the amount thereof. 
 (b) In the event that any Change in Law with respect to the Issuing Lender shall, in the reasonable opinion of the Issuing Lender, require that any
obligation under any Letter of Credit be treated as an asset or otherwise be included for purposes of calculating the appropriate amount of capital to be maintained by the Issuing Lender or any corporation controlling the Issuing Lender, and such
Change in Law shall have the effect of reducing the rate of return on the Issuing Lender’s or such corporation’s capital, as the case may be, as a consequence of the Issuing Lender’s obligations under such Letter of Credit to a level
below that which the Issuing Lender or such corporation, as the case may be, could have achieved but for such Change in Law (taking into account the Issuing Lender’s or such corporation’s policies, as the case may be, with respect to
capital adequacy) by an amount reasonably deemed by the Issuing Lender to be material, then from time to time following notice by the Issuing Lender to Borrower of such Change in Law, within 15 days after demand by the Issuing Lender, Borrower shall
pay to the Issuing Lender such additional amount or amounts as will compensate the Issuing Lender or such corporation, as the case may be, for such reduction. The Issuing Lender agrees that, upon the occurrence of any event giving rise to the
operation of paragraph (a) or (b) of this subsection 3.10 with respect to the Issuing Lender, it will, if requested by Borrower and to the extent permitted by law or by the relevant Governmental Authority, endeavor in good faith to
avoid or minimize the increase in costs or reduction in payments resulting from such event; provided that such avoidance or minimization can be made in such a 

  

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manner that the Issuing Lender, in its sole determination, suffers no economic, legal or regulatory disadvantage. Borrower shall not be required to make any
payments to the Issuing Lender for any additional amounts pursuant to this subsection 3.10(b) unless the Issuing Lender has given written notice to Borrower of its intent to request such payments prior to or within 60 days after the date
on which the Issuing Lender became entitled to claim such amounts. A certificate, in reasonable detail setting forth the calculation of the amounts involved, submitted by the Issuing Lender to Borrower concurrently with any such demand by the
Issuing Lender, shall be conclusive, absent manifest error, as to the amount thereof. 
 (c) Borrower and each Participating Lender agree
that the provisions of the foregoing paragraphs (a) and (b) shall apply equally to each Participating Lender in respect of its L/C Participating Interest in such Letter of Credit, as if the references in such paragraphs and provisions
referred to, where applicable, such Participating Lender or, in the case of paragraph (b), any corporation controlling such Participating Lender. 
 3.11. Further Assurances. Borrower hereby agrees, from time to time, to do and perform any and all acts and to execute any and all further instruments reasonably requested by the Issuing Lender more fully to effect the purposes of
this Agreement and the issuance of Letters of Credit hereunder. 
 3.12. Obligations Absolute. The payment obligations of Borrower
under this Agreement with respect to the Letters of Credit shall be unconditional and irrevocable and shall be paid strictly in accordance with the terms of this Agreement under all circumstances, including, without limitation, the following
circumstances: 
 (i) the existence of any claim, set-off, defense or other right which Borrower or any of its Qualified
Subsidiaries may have at any time against any beneficiary, or any transferee, of any Letter of Credit (or any Persons for whom any such beneficiary or any such transferee may be acting), the Issuing Lender, the Administrative Agent or any Lender, or
any other Person, whether in connection with this Agreement, any Credit Document, the transactions contemplated herein, or any unrelated transaction; 
 (ii) any statement or any other document presented under any Letter of Credit proving to be forged, fraudulent or invalid or any statement therein being untrue or inaccurate in any respect, except arising from the
gross negligence or willful misconduct on the part of the Issuing Lender; 
 (iii) payment by the Issuing Lender under any
Letter of Credit against presentation of a draft or certificate or other document which does not comply with the terms of such Letter of Credit or is insufficient in any respect, except where such payment constitutes gross negligence or willful
misconduct on the part of the Issuing Lender; or 
 (iv) any other circumstances or happening whatsoever, whether or not
similar to any of the foregoing, except for any such circumstances or happening constituting gross negligence or willful misconduct on the part of the Issuing Lender. 
 The Borrower shall promptly examine a copy of each Letter of Credit that is delivered to it and, in the event of any claim of noncompliance with the Borrower’s instructions or other irregularity, 

  

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the Borrower will immediately notify the Issuing Lender. The Borrower shall be conclusively deemed to have waived any such claim against the Issuing Lender
and its correspondents unless such notice is given as aforesaid. 
 3.13. Participations. The obligation of each Revolving Credit
Lender to purchase participating interests pursuant to subsection 3.6 shall be absolute and unconditional and shall not be affected by any circumstance, including, without limitation, (i) any set-off, counterclaim, recoupment, defense or
other right which such Lender may have against the Issuing Lender, Borrower or any other Person for any reason whatsoever; (ii) the occurrence or continuance of an Event of Default; (iii) any adverse change in the condition (financial or
otherwise) of Borrower; (iv) any breach of this Agreement by Borrower or any other Lender; or (v) any other circumstance, happening or event whatsoever, whether or not similar to any of the foregoing. 
 3.14. Role of Issuing Lenders. Each Lender and the Borrower agree that, in paying any drawing under a Letter of Credit, the Issuing Lender shall
not have any responsibility to obtain any document (other than any sight draft, certificates and documents expressly required by the Letter of Credit) or to ascertain or inquire as to the validity or accuracy of any such document or the authority of
the Person executing or delivering any such document. None of the Issuing Lender, the Administrative Agent, any of their respective Affiliates nor any correspondent, participant or assignee of the Issuing Lender shall be liable to any Lender for
(i) any action taken or omitted in connection herewith at the request or with the approval of the Lenders or the Required Lenders, as applicable; (ii) any action taken or omitted in the absence of gross negligence or willful misconduct; or
(iii) the due execution, effectiveness, validity or enforceability of any document or instrument related to any Letter of Credit or related documents. The Borrower hereby assumes all risks of the acts or omissions of any beneficiary or
transferee with respect to its use of any Letter of Credit; provided that this assumption is not intended to, and shall not, preclude the Borrower’s pursuing such rights and remedies as it may have against the beneficiary or transferee
at law or under any other agreement. None of the Issuing Lender, the Administrative Agent, any of their respective Affiliates nor any correspondent, participant or assignee of the Issuing Lender shall be liable or responsible for any of the matters
described in clauses (i) through (iv) of subsection 3.12; provided, that anything in such clauses to the contrary notwithstanding, the Borrower may have a claim against the Issuing Lender, and the Issuing Lender may be liable to the
Borrower, to the extent, but only to the extent, of any direct, as opposed to consequential or exemplary, damages suffered by the Borrower which the Borrower proves were caused by the Issuing Lender willful misconduct or gross negligence or the
Issuing Lender’s willful failure to pay under any Letter of Credit after the presentation to it by the beneficiary of a sight draft and certificate(s) strictly complying with the terms and conditions of a Letter of Credit. In furtherance and
not in limitation of the foregoing, the Issuing Lender may accept documents that appear on their face to be in order, without responsibility for further investigation, regardless of any notice or information to the contrary, and the Issuing Lender
shall not be responsible for the validity or sufficiency of any instrument transferring or assigning or purporting to transfer or assign a Letter of Credit or the rights or benefits thereunder or proceeds thereof, in whole or in part, which may
prove to be invalid or ineffective for any reason. 
 3.15. Cash Collateral. Upon the request of the Administrative Agent, (i) if
the Issuing Lender has honored any full or partial drawing request under any Letter of Credit and such drawing has resulted in a deemed borrowing, or (ii) if, as of the expiration date of the Letter of Credit any L/C Obligation for any reason
remains outstanding, the Borrower shall, in each case, immediately cash collateralize the then outstanding amount of all L/C Obligations. 
  

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 SECTION 4. GENERAL PROVISIONS APPLICABLE TO LOANS 
 4.1. Procedure for Borrowing. (a) Subject to the terms and conditions hereof, Borrower may borrow under the Commitments on any Business Day;
provided that, with respect to any borrowing, Borrower shall give the Administrative Agent (or, with respect to Swing Line Loans, the Swing Line Lender) irrevocable notice substantially in the form of Exhibit Q to the Original Credit
Agreement (which notice must be received by the Administrative Agent prior to 12:00 noon (or, with respect to Swing Line Loans, 1:00 p.m.) (i) three Business Days prior to the requested Borrowing Date if all or any part of the Loans are to be
Eurodollar Loans and (ii) one Business Day prior to the requested Borrowing Date (or, in the case of Swing Line Loans, on the requested Borrowing Date) if the borrowing is to be solely of Alternate Base Rate Loans) and in either case specifying
(a) the amount of the borrowing, (b) whether such Loans are initially to be Eurodollar Loans or Alternate Base Rate Loans or a combination thereof, (c) if the borrowing is to be entirely or partly Eurodollar Loans, the length of the
Interest Period for such Eurodollar Loans and (d) whether the Loan is a Term Loan, a Swing Line Loan or Revolving Credit Loan. Upon receipt of such notice the Administrative Agent shall promptly notify each affected Lender thereof. Not later
than 12:00 noon on the Borrowing Date specified in such notice, each affected Lender shall make available to the Administrative Agent at the office of the Administrative Agent specified in subsection 11.2 (or at such other location as the
Administrative Agent may direct) an amount in immediately available funds equal to the amount of the Loan to be made by such Lender (except that proceeds of Swing Line Loans will be made available to Borrower in accordance with
subsection 3.4(a)). Loan proceeds received by the Administrative Agent hereunder shall promptly be made available to Borrower in immediately available funds to be delivered by wire transfer to the account(s) designated by Borrower in the
applicable borrowing notice, with the aggregate amount actually received by the Administrative Agent from the Lenders and in like funds as received by the Administrative Agent. 
 (b) Any borrowing of Eurodollar Loans hereunder shall be in such amounts and be made pursuant to such elections so that, after giving effect thereto,
(i) the aggregate principal amount of all Eurodollar Loans having the same Interest Period shall not be less than $1,000,000 or a whole multiple of $100,000 in excess thereof, and (ii) no more than ten Interest Periods shall be in effect
at any one time. 
 4.2. Conversion and Continuation Options. (a) Subject to subsection 4.15, Borrower may elect from time
to time to convert Eurodollar Loans into Alternate Base Rate Loans by giving the Administrative Agent irrevocable notice of such election, to be received by the Administrative Agent prior to 12:00 noon at least three Business Days prior to the
proposed conversion date. Borrower may elect from time to time to convert all or a portion of the Alternate Base Rate Loans (other than Swing Line Loans) then outstanding to Eurodollar Loans by giving the Administrative Agent irrevocable notice of
such election, to be received by the Administrative Agent prior to 12:00 noon at least three Business Days prior to the proposed conversion date, specifying the Interest Period selected therefor. Such conversion shall be made on the requested
conversion date or, if such requested conversion date is not a Business Day, on the next succeeding Business Day; provided that no such conversion shall be made when any Event of Default has occurred and is continuing and the Required Lenders
have, by written notice to Borrower, determined that such conversion is not appropriate. Upon receipt of any notice pursuant to this subsection 4.2, the Administrative Agent shall promptly notify each affected Lender thereof. All or any part of
the outstanding Loans (other than Swing Line Loans) may be converted as provided herein; provided that partial conversions of Alternate Base Rate Loans shall be in the aggregate principal amount of $500,000 or a whole multiple of $100,000 in
excess thereof and the aggregate principal amount of the resulting Eurodollar Loans outstanding in respect of any one Interest Period shall be at least $1,000,000 or a whole multiple of $100,000 in excess thereof. 
  

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 (b) Any Eurodollar Loans may be continued as such upon the expiration of the then current Interest Period
with respect thereto by Borrower giving notice to the Administrative Agent, in accordance with the applicable provisions of the term “Interest Period” set forth in subsection 1.1, of the length of the next Interest Period to be
applicable to such Loans; provided that no Eurodollar Loan may be continued as such (i) when any Event of Default has occurred and is continuing and the Required Lenders have, by written notice to Borrower, determined that such a
continuation is not appropriate, (ii) if, after giving effect thereto, subsection 4.1(b) would be contravened or (iii) after the date that is one month prior to the Revolving Credit Termination Date (in the case of continuations
of Revolving Credit Loans) or the final Installment Payment Date of the Term Loans. 
 4.3. Changes of Commitment Amounts.
(a) Borrower shall have the right, upon not less than three Business Days’ notice to the Administrative Agent, at any time subsequent to the Original Closing Date, to terminate or from time to time to permanently reduce the Revolving
Credit Commitments and/or any Incremental Revolving Commitments, subject to the provisions of this subsection 4.3. 
 To the extent, if
any, that the sum of the amount of the Revolving Credit Loans, Swing Line Loans and L/C Obligations then outstanding and the amounts available to be drawn under outstanding Letters of Credit exceeds the amount of the Revolving Credit Commitments and
any Incremental Revolving Commitments, as then reduced, Borrower shall be required to make a prepayment equal to such excess amount, the proceeds of which shall be applied, first, to payment of the Swing Line Loans then outstanding,
second, to payment of any L/C Obligations then outstanding, third to payment of the Revolving Credit Loans then outstanding and fourth, to cash collateralize any outstanding Letters of Credit on terms reasonably satisfactory to
the Administrative Agent. Any termination of the Revolving Credit Commitments and any Incremental Revolving Commitments shall be accompanied by prepayment in full of the Revolving Credit Loans, Swing Line Loans and L/C Obligations then outstanding
in excess of the then outstanding Revolving Credit Commitments and any Incremental Revolving Commitments after giving effect to such reduction and by cash collateralization of any outstanding Letters of Credit on terms reasonably satisfactory to the
Administrative Agent. Upon termination of the Revolving Credit Commitments and any Incremental Revolving Commitments, any Letter of Credit then outstanding that has been so cash collateralized shall no longer be considered a “Letter of
Credit” as defined in subsection 1.1 and any L/C Participating Interests granted by the Issuing Lender to the Lenders prior to the Original Closing Date in such Letter of Credit shall be deemed terminated (subject to automatic
reinstatement in the event that such cash collateral is returned and the Issuing Lender is not fully reimbursed for any such L/C Obligations) but the Letter of Credit fees payable under subsection 3.9 shall continue to accrue to the Issuing
Lender and the Participating Lenders (or, in the event of any such automatic reinstatement, as provided in subsection 3.9) with respect to such Letter of Credit until the expiry thereof (provided that in lieu of paying a Standby L/C or
Commercial L/C fee, as the case may be, equal to the Applicable Margin for Revolving Credit Loans which are Eurodollar Loans per annum, Borrower shall pay to the Issuing Lender an amount equal to 0.25% per annum).

 (b) In the case of termination of the Revolving Credit Commitments and/or Incremental Revolving Commitments, interest accrued on the
amount of any prepayment relating thereto and any unpaid commitment fee accrued hereunder shall be paid on the date of such termination. Any such partial reduction of the Revolving Credit Commitments and/or Incremental Revolving Commitments, 

  

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shall be in an amount of $1,000,000 or a whole multiple of $100,000 in excess thereof and shall, in each case, reduce permanently the amount of the Revolving
Credit Commitments and/or Incremental Revolving Commitments then in effect. 
 (c)(i) The Tranche B-1 Term Loan Commitments and any
Incremental Term Commitments shall be automatically and permanently reduced upon the making of a Tranche B-1 Term Loan or Incremental Term Loan, as the case may be, by the amount of such Loan and (ii) the Incremental Term Commitments under any
Incremental Facility shall be terminated effective as of the day after the effective date of the Incremental Loan Amendment relating thereto. 
 4.4. Optional Prepayments. Subject to subsection 4.15, Borrower may at any time and from time to time prepay Loans, in whole or in part, without premium or penalty, by irrevocable written notice to the Administrative Agent by
12:00 noon on the Business Day preceding the proposed date of prepayment in the case of Alternate Base Rate Loans, by 12:00 noon on the third Business Day preceding the proposed date of prepayment in the case of Eurodollar Loans, specifying the date
and amount of prepayment and whether the prepayment is of Revolving Credit Loans or Term Loans. Upon receipt of such notice the Administrative Agent shall promptly notify each Lender thereof. If such notice is given, Borrower shall make such
prepayment, and the payment amount specified in such notice shall be due and payable, on the date specified therein. Partial prepayments of Term Loans pursuant to this subsection 4.4 shall be in an aggregate principal amount equal to the lesser
of (a) (i) $1,000,000 or a whole multiple of $100,000 in excess thereof with respect to Eurodollar Loans or (ii) $500,000 or a whole multiple of $100,000 in excess thereof with respect to Alternate Base Rate Loans and (b) the
aggregate unpaid principal amount of the Term Loans. Partial prepayments of Revolving Credit Loans pursuant to this subsection shall be in an aggregate principal amount equal to the lesser of (a) (i) $1,000,000 or a whole multiple of
$100,000 in excess thereof with respect to Eurodollar Loans or (ii) $500,000 or a whole multiple of $100,000 in excess thereof with respect to Alternate Base Rate Loans and (b) the aggregate unpaid principal amount of the Revolving Credit
Loans (or the aggregate unpaid principal amount of Revolving Credit Loans maintained as Alternate Base Rate Loans (in the case of a prepayment of such Revolving Credit Loans) or as Eurodollar Loans with a single Interest Period (in the case of a
prepayment of such Revolving Credit Loans)), as the case may be. Prepayments of the Term Loans pursuant to this subsection 4.4 shall be applied in accordance with subsection 4.7 below. 
 4.5. Mandatory Prepayments. 
 (a)
Equity Issuances. If, subsequent to the Original Closing Date, Holdings or Borrower shall issue any Capital Stock (it being understood that the issuance of debt securities convertible into, or exchangeable or exercisable for, Capital Stock
shall be governed by subsection 4.5(b) below), or receive any contributions in respect of its capital, within five Business Days of receipt of any Net Proceeds therefrom, Borrowers shall prepay outstanding Loans in an amount equal to 75% of
such Net Proceeds and such prepayment shall be applied in accordance with subsection 4.7 below; provided that, following receipt by the Administrative Agent of the financial statements required by subsection 7.1 for the second
fiscal quarter beginning after the Original Closing Date, (x) such percentage shall be reduced to 50% with respect to such Net Proceeds (or a smaller portion thereof, as the case may be) if the Total Leverage Ratio is less than 5.75 to 1.00 but
greater than or equal to 5.00 to 1.00 as of the date of receipt of such Net Proceeds after giving effect to the prepayment required by this subsection 4.5(a) with such Net Proceeds (or such smaller portion thereof) and (y) such percentage
shall be reduced to 0% with respect to such Net Proceeds (or a smaller portion thereof, as the case may be) if the Total Leverage Ratio is less 

  

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than 5.00 to 1.00 as of the date of receipt of such Net Proceeds after giving effect to the prepayment required by this subsection 4.5(a) with such Net
Proceeds (or such smaller portion thereof); provided further that this subsection 4.5(a) shall not apply to (i) Permitted Issuances, (ii) issuances where the proceeds are used to pay the purchase price in a Permitted Acquisition or
any Merger Consideration (as defined in the Merger Agreement) payable after the Original Closing Date or (iii) contributions of the proceeds of Redeemable Common Equity. 
 (b) Indebtedness. If, subsequent to the Original Closing Date, Holdings, Borrower or any of its Qualified Subsidiaries shall incur or permit the
incurrence of any Indebtedness (including pursuant to debt securities which are convertible into, or exchangeable or exercisable for, Capital Stock), within five Business Days of receipt of any Net Proceeds therefrom, Borrower shall prepay
outstanding Loans in an amount equal to 100% of such Net Proceeds and such prepayment shall be applied in accordance with subsection 4.7 below, provided that, following receipt by the Administrative Agent of the financial statements
required by subsection 7.1 for the second fiscal quarter beginning after the Original Closing Date, such percentage shall be reduced to 50% with respect to such Net Proceeds (or a smaller portion thereof, as the case may be) if the Total
Leverage Ratio is less than 4.50 to 1.00 as of the date of receipt of such Net Proceeds after giving effect to the prepayment required by this subsection 4.5(b); provided further that that this subsection 4.5(b) shall not apply to Net
Proceeds of (i) Holdings High Yield Notes if such Net Proceeds are used to fund a Permitted Acquisition or (ii) any Indebtedness permitted by subsections 8.1(a) through (i) and (k) through (l). 
 (c) Asset Sales. If, subsequent to the Original Closing Date, Holdings, Borrower or any of its Subsidiaries shall receive Net Proceeds from any
Asset Sale, within five Business Days of receipt of any Net Proceeds therefrom, Borrower shall prepay outstanding Loans in an amount equal to 100% of such Net Proceeds and such prepayment shall be applied in accordance with subsection 4.7
below; provided that no payment shall be required pursuant to this subsection 4.5(c) until the date that the aggregate amount of Net Proceeds received by Holdings or any of its Subsidiaries from any Asset Sales exceeds $5,000,000 (and has not
yet been so applied). 
 (d) Casualty Events. If, subsequent to the Original Closing Date, Holdings, Borrower or any of its
Subsidiaries shall receive proceeds from insurance recoveries in respect of any Destruction or any proceeds or awards in respect of any Taking, in each case, in excess of $500,000, within five Business Days of receipt of such Net Proceeds, Borrower
shall prepay outstanding Loans in an amount equal to 100% of the Net Proceeds thereof and such prepayment shall be applied in accordance with subsection 4.7 below subject to Borrower’s right to reinvest or restore under subsection 12.2.

 (e) Excess Cash Flow. If, for the period commencing on July 1, 2004 and ending on December 31, 2004 and for any fiscal
year of Holdings commencing with its fiscal year ending on December 31, 2005, there shall be Excess Cash Flow for such fiscal period or year, as applicable, not later than 90 days after the end of such period or fiscal year, Borrower shall
prepay Loans in an amount equal to 75% of such Excess Cash Flow and such prepayment shall be applied in accordance with subsection 4.7 below; provided that such percentage shall be reduced to 50.0% with respect to such Excess Cash Flow
(or portion thereof) if the Total Leverage Ratio as of the end of such period or fiscal year is or after giving effect to the prepayment required by this subsection 4.5(e) with such Excess Cash Flow (or such smaller portion thereof) would be
less than 5.00 to 1.00 but greater than or equal to 4.25 to 1.00; provided further that such percentage shall be reduced to 25% with respect to such Excess Cash Flow (or a smaller portion thereof) if the Total Leverage Ratio as of the end of
such period or fiscal year is, or after giving effect to the prepayment required by this subsection 4.5(e) with such Excess Cash Flow (or such smaller portion thereof) would be, less than 4.25 to 1.00. 
  

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 4.6. Repayment of Term Loans. (a) Subject to clause (b) below, the Tranche B-1 Term
Loans shall be repaid on the last Business Day of each March, June, September and December and on the Tranche B-1 Maturity Date (each such day, a “Tranche B-1 Installment Payment Date”), in the amounts set forth below for the
periods set forth below plus the amounts set forth in any Incremental Loan Amendment for Incremental Term Loans that are Tranche B-1 Term Loans which shall be in proportion to the percentages set for below (in each case, subject to reduction as
described in subsections 4.4, 4.5 and 4.7). 
  

			
	 Period
	  	Amount
	 December 2006 – March 2011
	  	$3,157,512.12 per fiscal quarter
		
	 Tranche B-1 Maturity Date
	  	$183,135,702.61

 Amounts repaid on account of the Tranche B-1 Term Loans pursuant to this subsection or otherwise may not be
reborrowed. Accrued interest on the amount of any prepayments shall be paid on the Interest Payment Date next succeeding the date of any partial prepayment and on the date of such prepayment in the case of a prepayment in full of the Tranche B-1
Term Loans. To the extent not previously paid, all Tranche B-1 Term Loans shall be due and payable on the Tranche B-1 Maturity Date. 
 (b)
The applicable Incremental Loan Amendment may provide for scheduled repayments of any Incremental Term Loans that are not Term B-1 Loans (each such day, an “Incremental Installment Payment Date”), subject to the requirements of the
definition of Incremental Term Maturity Date. 
 4.7. Application of Prepayments. (a) Prepayments of Term Loans pursuant to
subsection 4.4 shall be applied as elected by Borrower. Subject to subsection 4.7(d), prepayments pursuant to subsection 4.5 shall be applied first, to Term Loans outstanding and second, to the extent no Term Loans remain
outstanding, to the Revolving Credit Loans in the amount of the Net Proceeds or Excess Cash Flow remaining to be applied; provided that so long as an Event of Default shall have occurred and be continuing, prepayments pursuant to subsection
4.5 shall be applied to Term Loans and Revolving Credit Loans outstanding on a pro rata basis; provided further that in the case of a prepayment pursuant to subsection 4.5 (b), (c) or (d), there shall be permanent reduction
in the Revolving Credit Commitments and/or Incremental Revolving Commitments (on a pro rata basis between them) by the amount of Net Proceeds applied to the Revolving Credit Loans. Following any such reduction, Borrower shall comply
with the second paragraph of subsection 4.3(a). 
 (b) Prepayments of Term Loans pursuant to subsection 4.5 shall be applied
pro rata to the Tranche B-1 Term Loans and any Incremental Term Loans that are not Tranche B-1 Term Loans based upon the aggregate principal amount of Term Loans then outstanding under each Tranche of Term Loans; within each Tranche,
prepayments will be applied to the remaining installments of principal on a pro rata basis. Except as otherwise may be directed by Borrower, any prepayment of Loans pursuant to this subsection 4.7 shall be applied, first,
to any Alternate Base Rate Loans of the applicable Tranche then outstanding and the balance of such prepayment, if any, to the Eurodollar Loans of the applicable Tranche 

  

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then outstanding; provided that prepayments of Eurodollar Loans, if not on the last day of the Interest Period with respect thereto, shall, at the
option of Borrower, be prepaid subject to the provisions of subsection 4.15 or the amount of such prepayment (after application to any Alternate Base Rate Loans) shall be deposited with the Administrative Agent as cash collateral for the Loans
on terms reasonably satisfactory to the Administrative Agent and thereafter shall be applied in the order of the Interest Periods of the applicable Tranche next ending most closely to the date such prepayment is required to be made and on the last
day of each such Interest Period. After such application, unless an Event of Default shall have occurred and be continuing (in which case such interest shall be held as cash collateral or applied by the Administrative Agent to any Obligations then
due and payable), any remaining interest earned on such cash collateral shall be paid to Borrower. 
 (c) Upon (i) mandatory prepayment
of Term Loans pursuant to subsection 4.5(a) or (b), (ii) voluntary prepayment of Term Loans from any Net Proceeds received from the issuance by Holdings or Borrower or any Capital Stock (other than the issuance of debt securities convertible
into, or exchangeable or exercisable for, Capital Stock) or any contributions in respect of its capital or (iii) voluntary prepayment of Term Loans from any Net Proceeds received from the incurrence of any Indebtedness (including pursuant to
debt securities which are convertible into, or exchangeable or exercisable for, Capital Stock) by Holdings, Borrower or any of its Qualified Subsidiaries, Borrower shall pay a premium equal to 1.00% of the principal amount prepaid to Term Loan
Lenders if such prepayment is made on or prior to November 14, 2007. 
 (d) Notwithstanding anything to the contrary contained above in
subsection 4.5(e) or subsection 4.7(a), with respect to any mandatory prepayments of Tranche B-1 Term Loans required pursuant to subsection 4.5(e) in respect of Holdings’ fiscal year 2006 and each fiscal year thereafter, if the Administrative
Agent receives notice from the Borrower that a mandatory prepayment is required to be made pursuant to subsection 4.5(e) then the Administrative Agent shall notify the Tranche B-1 Lenders of such notice and the amount of the repayment to be applied
to each such Lender’s Tranche B-1 Term Loan. Each Tranche B-1 Lender shall have the option to waive up to 50% of its share of such mandatory prepayment. If a Tranche B-1 Lender desires to waive its right to receive up to 50% of any such
mandatory prepayment, it shall do so by providing a notice to the Administrative Agent (which notice shall also include any amount of the Tranche B-1 Lender’s share of the prepayment it desires to receive) no later than 5:00 P.M. (New York
time) five Business Days after the date the original notice of prepayment was delivered by the Borrower to the Administrative Agent. If the Tranche B-1 Lender does not reply to the Administrative Agent within the five Business Day period, it will be
deemed acceptance of its share of the total prepayment. If the Tranche B-1 Lender does not specify an amount it wishes to receive, it will be deemed acceptance of all of its share of the total prepayment. In the event that any Tranche B-1 Lender
waives its right to any mandatory prepayment in accordance with this subsection 4.7(d), the Borrower shall be entitled to retain the amount of such waived prepayment. 
 4.8. Interest Rates and Payment Dates. (a) Eurodollar Loans shall bear interest for each day during each Interest Period applicable thereto, commencing on (and including) the first day of such Interest
Period to, but excluding, the last day of such Interest Period, on the unpaid principal amount thereof at a rate per annum equal to the Eurodollar Rate determined for such Interest Period plus the Applicable Margin. 
 (b) Alternate Base Rate Loans shall bear interest for the period from and including the date such Loans are made to, but excluding, the maturity date
thereof, or to, but excluding, the conversion date if such Loans are earlier converted into Eurodollar Loans on the unpaid principal amount thereof at a rate per annum equal to the Alternate Base Rate plus the Applicable Margin.

  

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 (c) Upon the occurrence and during the continuance of an Event of Default the overdue amount of any
Loans, Interest or other obligations shall, without limiting the rights of the Lenders under Section 9, bear interest (which shall be payable on demand): (a) in the case of any Loan, the rate otherwise applicable to such Loan pursuant to
this subsection 4.8 and the Applicable Margin plus 2%; and (b) in all other cases, a rate per annum (computed on the basis of the actual number of days elapsed over a year of 365 or 366 days) equal to the Alternate Base Rate
and the Applicable Margin plus 2%. 
 (d) Except as otherwise expressly provided for in this subsection 4.8, interest shall be payable
in arrears (a) for Eurodollar Loans, at the end of each Interest Period (or, for any Interest Period longer than three months, at three month intervals following the first day of such Interest Period) and on the final maturity of the Loans, and
(b) for Alternate Base Rate Loans, quarterly in arrears on the last Business Day of each March, June, September and December and on the final maturity of the Loans. 
 4.9. Computation of Interest. (a) Interest in respect of Alternate Base Rate Loans shall be calculated on the basis of the actual number of days elapsed over a year of 365 or 366 days, as the case may be.
Interest in respect of Eurodollar Loans shall be calculated on the basis of the actual number of days elapsed over a year of 360 days. The Administrative Agent shall as soon as practicable notify Borrower and the Lenders of each determination of a
Eurodollar Rate. Any change in the interest rate on a Loan resulting from a change in the Alternate Base Rate or the Eurocurrency Reserve Requirements shall become effective as of the opening of business on the day on which such change in the
Alternate Base Rate is announced or such change in the Eurocurrency Reserve Requirements becomes effective, as the case may be. The Administrative Agent shall as soon as practicable notify Borrower and the Lenders of the effective date and the
amount of each such change. 
 (b) Each determination of an interest rate by the Administrative Agent pursuant to any provision of this
Agreement shall be conclusive and binding on Borrower and the Lenders in the absence of manifest error. The Administrative Agent shall, at the request of Borrower or any Lender, deliver to Borrower or such Lender a statement showing the quotations
used by the Administrative Agent in determining the Eurodollar Rate. 
 4.10. Certain Fees. Borrower agrees to pay to the
Administrative Agent, for its own account, a non-refundable agent’s fee in an amount previously agreed to with the Administrative Agent, payable annually in advance on the Amendment and Restatement Date and on each anniversary thereof unless
all Loans have been (or are on such date) repaid and all Commitments hereunder have been (or are on such date) terminated. 
 4.11.
Inability to Determine Interest Rate. In the event that the Administrative Agent or the Required Lenders shall have reasonably determined (which determination shall be conclusive and binding upon Borrower) that (a) by reason of
circumstances affecting the interbank eurodollar market, adequate and reasonable means do not exist for ascertaining the Eurodollar Rate for any Interest Period with respect to (i) proposed Loans that Borrower has requested be made as
Eurodollar Loans, (ii) any Eurodollar Loans that will result from the requested conversion of all or part of the Alternate Base Rate Loans into Eurodollar Loans or (iii) the continuation of any Eurodollar Loan as such for an additional
Interest Period, or (b) Dollar deposits in the relevant amount and for the relevant period with respect to any 
  

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such Eurodollar Loan are not generally available to the Lenders in their respective Eurodollar Lending Offices’ interbank eurodollar markets, the
Administrative Agent shall forthwith give telecopy notice of such determination, confirmed in writing, to Borrower and the Lenders at least one day prior to, as the case may be, the requested Borrowing Date, the conversion date or the last day of
such Interest Period. If such notice is given (i) any requested Eurodollar Loans shall be made as Alternate Base Rate Loans, (ii) any Alternate Base Rate Loans that were to have been converted to Eurodollar Loans shall be continued as
Alternate Base Rate Loans, and (iii) any outstanding Eurodollar Loans shall be converted on the last day of the then current Interest Period applicable thereto into Alternate Base Rate Loans. Until such notice has been withdrawn by the
Administrative Agent, no further Eurodollar Loans shall be made and no Alternate Base Rate Loans shall be converted to Eurodollar Loans. 
 4.12. Pro Rata Treatment and Payments. (a) Except to the extent otherwise provided herein, each borrowing of Loans by Borrower from the Lenders and any reduction of the Commitments of the Lenders hereunder shall be made
pro rata according to the relevant Commitment Percentages of the Lenders with respect to the Loans borrowed or the Commitments to be reduced. 
 (b) Whenever any payment received by the Administrative Agent under this Agreement or any Note or any other Credit Document is insufficient to pay in full all amounts then due and payable to the Administrative Agent
and the Lenders under this Agreement, such payment shall be distributed by the Administrative Agent and applied by the Administrative Agent and the Lenders in the following order: first, to the payment of fees and expenses due and payable to
the Administrative Agent (in such capacity and not in its capacity as a Lender) under and in connection with this Agreement and the other Credit Documents; second, to the payment of all expenses due and payable under subsection 11.5,
ratably among the Lenders in accordance with the aggregate amount of such payments owed to each such Lender; third, to the payment of fees due and payable under subsections 3.2 and 3.9, ratably among the Lenders in accordance with the
Commitment Percentage of each Lender of the Commitment for which such payment is owed and, in the case of the Issuing Lender, the amount retained by the Issuing Lender for its own account pursuant to subsection 3.9; fourth, to the
payment of interest then due and payable on the Loans and the L/C Obligations ratably in accordance with the aggregate amount of interest owed to each such Lender; and fifth, to the payment of the principal amount of the Loans and the L/C
Obligations which is then due and payable ratably among the Lenders in accordance with the aggregate principal amount owed to each such Lender. 
 (c) If any Lender (a “Non-Funding Lender”) has (x) failed to make a Revolving Credit Loan required to be made by it hereunder, and the Administrative Agent has determined that such Lender is not likely to make such
Revolving Credit Loan or (y) given notice to Borrower or the Administrative Agent that it will not make, or that it has disaffirmed or repudiated any obligation to make, any Revolving Credit Loan, in each case by reason of the provisions of the
Financial Institutions Reform, Recovery and Enforcement Act of 1989, as amended, or otherwise, (i) any payment made on account of the principal of the Revolving Credit Loans outstanding shall be made as follows: 
 (A) in the case of any such payment made on any date when and to the extent that, in the determination of the Administrative Agent,
Borrower would be able under the terms and conditions hereof to reborrow the amount of such payment under the Commitments and to satisfy any applicable conditions precedent set forth in Section 6 to such reborrowing, such payment shall be made
on account of the outstanding Revolving Credit Loans held by the Lenders other than the Non-Funding Lender pro rata according to the respective outstanding principal amounts of the Revolving Credit Loans of such Lenders; and 
  

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 (B) otherwise, such payment shall be made on account of the outstanding Revolving Credit
Loans held by the Lenders pro rata according to the respective outstanding principal amounts of such Revolving Credit Loans; and 
 (ii) any
payment made on account of interest on the Revolving Credit Loans shall be made pro rata according to the respective amounts of accrued and unpaid interest due and payable on the Revolving Credit Loans with respect to which such
payment is being made. Borrower agrees to give the Administrative Agent such assistance in making any determination pursuant to subparagraph (i)(A) of this paragraph (c) as the Administrative Agent may reasonably request. Any such
determination by the Administrative Agent shall be conclusive and binding on the Lenders. 
 (d) All payments (including prepayments) to be
made by Borrower on account of principal, interest and fees shall be made without set-off, counterclaim or other defense and shall be made to the Administrative Agent, for the account of the Lenders at the Administrative Agent’s office located
at 4 World Financial Center, 250 Vesey Street, New York, New York 10080, in lawful money of the United States and in immediately available funds. The Administrative Agent shall promptly distribute such payments in accordance with the provisions
of subsection 4.12(b) upon receipt in like funds as received. If any payment hereunder (other than payments on Eurodollar Loans) would become due and payable on a day other than a Business Day, such payment shall become due and payable on
the next succeeding Business Day and, with respect to payments of principal, interest thereon shall be payable at the then applicable rate during such extension. If any payment on a Eurodollar Loan becomes due and payable on a day other than a
Business Day, the maturity thereof shall be extended to the next succeeding Business Day (and with respect to payments of principal, interest thereon shall be payable at the then applicable rate during such extension), unless the result of such
extension would be to extend such payment into another calendar month in which event such payment shall be made on the immediately preceding Business Day. 
 (e) Unless the Administrative Agent shall have been notified in writing by any Lender prior to a borrowing that such Lender will not make the amount which would constitute its Commitment Percentage of such borrowing
available to the Administrative Agent, the Administrative Agent may assume that such Lender is making such amount available to the Administrative Agent in accordance with subsection 4.1 and the Administrative Agent may, in reliance upon such
assumption, make available to Borrower a corresponding amount. If such amount is not made available to the Administrative Agent by the required time on the Borrowing Date therefor, such Lender shall pay to the Administrative Agent, on demand, such
amount with interest thereon at a rate equal to the daily average Federal Funds Rate for the period until such Lender makes such amount immediately available to the Administrative Agent. A certificate of the Administrative Agent submitted to any
Lender with respect to any amounts owing under this subsection 4.12(e) shall be conclusive absent manifest error. If such Lender’s Commitment Percentage of such borrowing is not in fact made available to the Administrative Agent by
such Lender within three Business Days of such Borrowing Date, the Administrative Agent shall also be entitled to recover such amount with interest thereon at the rate per annum applicable to Alternate Base Rate Loans hereunder (in
lieu of any otherwise applicable interest), on demand, from Borrower, without prejudice to any rights which any such Borrower or the Administrative Agent may have against such Lender hereunder. Nothing contained in this subsection 4.12 shall
relieve any Lender which has failed to make available its ratable portion of any borrowing hereunder from its obligation to do so in accordance with the terms hereof. 
  

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 (f) The failure of any Lender to make the Loan to be made by it on any Borrowing Date shall not relieve
any other Lender of its obligation, if any, hereunder to make its Loan on such Borrowing Date, but no Lender shall be responsible for the failure of any other Lender to make the Loan to be made by such other Lender on such Borrowing Date.

 (g) All payments and optional prepayments (other than prepayments as set forth in subsection 4.14 with respect to increased costs) of
Eurodollar Loans hereunder shall be in such amounts and be made pursuant to such elections so that, after giving effect thereto, the aggregate principal amount of all Eurodollar Loans with the same Interest Period shall not be less than $1,000,000 a
whole multiple of $100,000 in excess thereof. 
 4.13. Illegality. Notwithstanding any other provision herein, if any Change in Law
occurring after the date that any Person becomes a Lender party to this Agreement shall make it unlawful for such Lender to make or maintain Eurodollar Loans as contemplated by this Agreement, the commitment of such Lender hereunder to make
Eurodollar Loans or to convert all or a portion of Alternate Base Rate Loans into Eurodollar Loans shall forthwith be suspended until such time, if any, as such illegality shall no longer exist and such Lender’s Loans then outstanding as
Eurodollar Loans, if any, shall be converted automatically to Alternate Base Rate Loans for the duration of the respective Interest Periods (or, if permitted by applicable law, at the end of such Interest Periods) and all payments of principal which
would otherwise be applied to such Eurodollar Loans shall be applied instead to such Lender’s Alternate Base Rate Loans. Borrower hereby agrees to pay any Lender, promptly upon its demand, any amounts payable pursuant to subsection 4.15 in
connection with any conversion in accordance with this subsection 4.13 (such Lender’s notice of such costs, as certified in reasonable detail as to such amounts to Borrower through the Administrative Agent, to be conclusive absent manifest
error). 
 4.14. Requirements of Law. (a) In the event that any Change in Law or compliance by any Lender with any request or
directive (whether or not having the force of law) from any central bank or other Governmental Authority occurring after the earlier of the date that any lender became a party to the Original Credit Agreement or becomes a Lender party to this
Agreement: 
 (i) does or shall subject any such Lender or its Eurodollar Lending Office to any Tax of any kind whatsoever
with respect to this Agreement, any Note or any Eurodollar Loans made by it, or change the basis of taxation of payments to such Lender or its Eurodollar Lending Office of principal, the commitment fee, interest or any other amount payable hereunder
(except for (x) Excluded Taxes and (y) taxes resulting from the substitution of any system of Excluded Taxes by another system of taxation, provided that the taxes payable by Lenders subject to such other system of taxation are not
generally grossed-up under senior secured credit facilities of U.S. corporate borrowers); 
 (ii) does or shall impose, modify
or hold applicable any reserve, special deposit, compulsory loan or similar requirement against assets held by, or deposits or other liabilities in or for the account of, advances or loans by, or other credit extended by, or any other acquisition of
funds by, any office of such Lender which are not otherwise included in the determination of the Eurodollar Rate; or 
  

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 (iii) does or shall impose on such Lender any other condition which is applicable to
lenders generally; 
 and the result of any of the foregoing is to increase the cost to such Lender or its Eurodollar Lending Office of making, converting,
renewing or maintaining advances or extensions of credit or to reduce any amount receivable hereunder, in each case, in respect of its Eurodollar Loans, then, in any such case, Borrower shall promptly pay such Lender, upon its demand, any additional
amounts necessary to compensate such Lender for such additional cost or reduced amount receivable which such Lender deems to be material as reasonably determined by such Lender with respect to such Eurodollar Loans, together with interest on each
such amount from the date demanded until payment in full thereof at a rate per annum equal to the Alternate Base Rate plus 1%. 
 (b) In the event that any Change in Law occurring after the earlier of the date that any Person became a Lender party to the Original Credit Agreement or becomes a Lender party to this Agreement with respect to any such Lender shall, in the
reasonable opinion of such Lender, require that any Commitment of such Lender be treated as an asset or otherwise be included for purposes of calculating the appropriate amount of capital to be maintained by such Lender or any corporation
controlling such Lender, and such Change in Law shall have the effect of reducing the rate of return on such Lender’s or such corporation’s capital, as the case may be, as a consequence of such Lender’s obligations hereunder to a
level below that which such Lender or such corporation, as the case may be, could have achieved but for such Change in Law (taking into account such Lender’s or such corporation’s policies, as the case may be, with respect to capital
adequacy) by an amount reasonably deemed by such Lender to be material, then from time to time following notice by such Lender to Borrower of such Change in Law as provided in paragraph (c) of this subsection 4.14, within 15 days after
demand by such Lender, Borrower shall pay to such Lender such additional amount or amounts as will compensate such Lender or such corporation on an after-Tax basis, as the case may be, for such reduction. 
 (c) Borrower shall not be required to make any payments to any Lender for any additional amounts pursuant to this subsection 4.14 unless such Lender
has given written notice to Borrower, through the Administrative Agent, of its intent to request such payments prior to or within 60 days after the date on which such Lender became entitled to claim such amounts. If any Lender has notified Borrower
through the Administrative Agent of any increased costs pursuant to paragraph (a) of this subsection 4.14, Borrower at any time thereafter may, upon at least three Business Days’ notice to the Administrative Agent (which shall
promptly notify the Lenders thereof), and subject to subsection 4.15, prepay (or convert into Alternate Base Rate Loans) all (but not a part) of the Eurodollar Loans of the applicable Lender then outstanding. Each Lender agrees that, upon the
occurrence of any event giving rise to the operation of paragraph (a) of this subsection 4.14 with respect to such Lender, it will, if requested by Borrower and to the extent permitted by law or by the relevant Governmental Authority,
endeavor in good faith to avoid or minimize the increase in costs or reduction in payments resulting from such event (including, without limitation, endeavoring to change its Eurodollar Lending Office); provided that such avoidance or
minimization can be made in such a manner that such Lender, in its sole determination, suffers no economic, legal or regulatory disadvantage. If any Lender requests compensation from any Borrower under this subsection 4.14, Borrower may, by
notice to such Lender (with a copy to the Administrative Agent), suspend the obligation of such Lender thereafter to make or continue Loans of the Type with respect to which such compensation is requested, or to convert Loans of any other Type into
Loans of such Type, until the Requirement of Law giving rise to such request ceases to be in effect; provided that such suspension shall not affect the right of such Lender to receive the compensation so requested. 
  

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 (d)(i) Subject to subsection 4.14(d)(iv) below, all payments by Borrower or any Guarantor to or for the
account of any Lender, Issuing Lender or Administrative Agent hereunder or under any Note or other Credit Document shall be made without setoff, counterclaim or other defense and free and clear of, and without deduction or withholding for, any and
all Covered Taxes. If Borrower shall be required by law to deduct or withhold any Taxes from or in respect of any sum payable hereunder to any Lender, Issuing Lender or Administrative Agent, (a) the sum payable shall be increased as necessary
so that after making all required deductions or withholdings (including deductions or withholdings applicable to additional sums payable under this subsection 4.14(d)) such Lender, Issuing Lender or Administrative Agent (as the case may be)
receives an amount equal to the sum it would have received had no such deductions or withholdings been made, (b) Borrower shall make such deductions or withholdings, (c) Borrower shall pay the full amount deducted or withheld to the
relevant authority in accordance with applicable law and (d) Borrower shall furnish to Administrative Agent the original copy of a receipt evidencing payment thereof within 30 days after such payment is made. 
 (ii) In addition, Borrower hereby agrees to pay and indemnify and hold harmless the Administrative Agent and each Lender and Issuing Lender from any
present or future stamp or documentary taxes and any other excise or property taxes, charges or similar levies which arise from any payment made or required to be made hereunder or under any Note or other Credit Document or from the execution,
delivery, enforcement or registration of, or otherwise with respect to, this Agreement or any Note or Guarantee, and all interest, fines, penalties and additions to tax and related expenses with regard thereto (“Other Taxes”).

 (iii) Subject to subsection 4.14(d)(iv) below, Borrower and the Guarantors, jointly and severally, hereby agree to indemnify and hold
harmless Administrative Agent and each Lender and Issuing Lender for the full amount of Covered Taxes (including, without limitation, any Covered Taxes imposed on amounts payable under this subsection 4.14(d)) payable by Administrative Agent or
such Lender or Issuing Lender and any liability (including penalties, interest and expenses) arising therefrom or with respect thereto, whether or not such Covered Taxes or Other Taxes were correctly or legally imposed or asserted by the relevant
Governmental Authority. Payments due under this indemnification shall be made within 30 days of the date Administrative Agent or such Lender or Issuing Lender makes demand therefor. 
 (iv) Each Lender that is not a United States Person (as defined in Section 7701(a)(30) of the Code) for United States federal income tax
purposes of the Code, (i) agrees, to the extent legally entitled to do so, to furnish to Borrower, with a copy to the Administrative Agent, an applicable United States Internal Revenue Service Form W-8 (or successor form) (wherein such
Lender claims entitlement at the Original Closing Date (or, (x) in the case of a Tranche B-1 Lender that is not a Lender under the Original Credit Agreement, on the Amendment and Restatement Date and (y) in the case of an Assignee, on the
date it becomes a Lender) to a complete exemption from or a reduction in, United States federal withholding tax on interest payments hereunder) and (ii) agrees (for the benefit of Borrower and the Administrative Agent), to the extent legally
entitled do so at such times, upon reasonable request by Borrower or the Administrative Agent, to provide Borrower, with a copy to the Administrative Agent, a new Form W-8 (or successor form) upon the expiration or obsolescence of any previously
delivered form and comparable statements in accordance with applicable United States laws and regulations duly executed and completed by such Lender that establishes a complete exemption from, or a reduction in, United States federal withholding tax
on interest payments hereunder or (2) in the case of a Lender that is not a “bank” within the meaning of Section 881(c)(3)(A) of the Code, (i) agrees, to the extent legally entitled to 

  

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do so, to furnish to Borrower, with a copy to the Administrative Agent, (a) a Non-Bank Certificate and (b) two accurate and complete original
signed copies of an applicable United States Internal Revenue Service Form W-8 (or successor form) and any other required forms reasonably requested by Borrower or the Administrative Agent, certifying to such Lender’s legal entitlement at the
Original Closing Date (or, (x) in the case of a Tranche B-1 Lender that is not a Lender under the Original Credit Agreement, on the Amendment and Restatement Date and (y) in the case of an Assignee, on the date it becomes a Lender) to a
complete exemption from or a reduction in, United States federal withholding tax, under the provisions of Section 871(h) or 881(c) of the Code or an applicable income tax treaty with respect to interest payments to be made under this Agreement.
Notwithstanding any provision of this subsection 4.14 to the contrary, Borrower shall have no obligation to pay any amount to or for the account of any Lender on account of any United States federal withholding taxes pursuant to this
subsection 4.14, to the extent that such amount results from the failure of any Lender to comply with its obligations pursuant to this subsection 4.14. 
 (e) A certificate in reasonable detail as to any amounts submitted by such Lender, through the Administrative Agent, to Borrower, shall be conclusive in the absence of manifest error. The covenants contained in this
subsection 4.14 shall survive the termination of this Agreement and repayment of the Loans. 
 4.15. Indemnity. Borrower and the
Subsidiary Guarantors agree to jointly and severally indemnify each Lender and to hold such Lender harmless from any loss or expense (but (x) without duplication of any amounts payable as default interest and (y) excluding any loss of
anticipated profits) which such Lender may sustain or incur as a consequence of (a) default by Borrower in making a borrowing after Borrower has given a notice in accordance with subsection 4.1 or in making a conversion of Alternate Base
Rate Loans to Eurodollar Loans or in continuing Eurodollar Loans as such, in either case, after Borrower has given notice in accordance with subsection 4.2, (b) default by Borrower in making any prepayment after Borrower has given a notice
in accordance with subsection 4.4 or (c) a payment or prepayment of a Eurodollar Loan or conversion (including without limitation, as a result of subsection 4.4, 4.5 or 4.6 and/or a conversion pursuant to subsection 4.13) of any
Eurodollar Loan into an Alternate Base Rate Loan, in either case on a day which is not the last day of an Interest Period with respect thereto, including, but not limited to, any such loss or expense arising from interest or fees payable by such
Lender to lenders of funds obtained by it in order to maintain its Eurodollar Loans hereunder (but excluding loss of profit). This covenant shall survive termination of this Agreement and repayment of the Loans. The payment of an amount due
hereunder as a result of Borrower failing to make a borrowing, payment or conversion after delivering notice of the same shall constitute a cure of any Default or Event of Default arising therefrom. 
 4.16. Repayment of Loans; Evidence of Debt. (a) Borrower hereby unconditionally promises to pay to the Administrative Agent for the account
of each Lender (i) the then unpaid principal amount of each Revolving Credit Loan of such Lender on the Revolving Credit Termination Date, (ii) the principal amount of the Tranche B-1 Term Loan (including the principal amount of any
Incremental Term Loan that is a Tranche B-1 Term Loan) of such Lender, in installments, payable on each Tranche B-1 Installment Payment Date, in accordance with subsection 4.6(b) (or the then unpaid principal amount of such Tranche B-1
Term Loan on the date that the Tranche B-1 Term Loans become due and payable pursuant to Section 9), and (iii) the then unpaid principal amount of the Swing Line Loans of the Swing Line Lender on the Revolving Credit Termination Date.
Borrower hereby further agrees to pay interest on the unpaid principal amount of the Loans from time to time outstanding from the Original Closing Date until payment in full thereof at the rates per annum and on the dates set forth in
subsection 4.8. 
  

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 (b) Each Lender shall maintain in accordance with its usual practice an account or accounts evidencing
indebtedness of Borrower to such Lender resulting from each Loan of such Lender from time to time, including the amounts of principal and interest payable and paid to such Lender from time to time under this Agreement. 
 (c) The Administrative Agent shall maintain the Register pursuant to subsection 11.6(d), and a subaccount therein for each Lender, in which shall be
recorded (i) the amount of each Revolving Credit Loan, Tranche B-1 Term Loan and any Incremental Term Loan made hereunder, the Type thereof and each Interest Period applicable thereto, (ii) the amount of any principal or interest due and
payable or to become due and payable from Borrower to each Lender hereunder and (iii) both the amount of any sum received by the Administrative Agent hereunder from Borrower and each Lender’s share thereof. 
 (d) The entries made in the Register and the accounts of each Lender maintained pursuant to subsection 4.16(b) shall, to the extent permitted
by applicable law, be prima facie evidence of the existence and amounts of the obligations of Borrower therein recorded; provided that the failure of any Lender or the Administrative Agent to maintain the Register or any such
account, or any error therein, shall not in any manner affect the obligation of Borrower to repay (with applicable interest) the Loans made to Borrower by such Lender or to repay any other obligations in accordance with the terms of this Agreement.

 (e) Borrower agrees that, upon the request to the Administrative Agent by any Lender, Borrower will execute and deliver to such Lender
(i) a promissory note of Borrower evidencing the Revolving Credit Loans of such Lender, substantially in the form of Exhibit A to the Original Credit Agreement with appropriate insertions as to date and principal amount (a
“Revolving Credit Note”), (ii) a promissory note of such Borrower evidencing the Tranche B-1 Term Loan of such Lender, substantially in the form of Exhibit B with appropriate insertions as to date and principal amount (a
“Tranche B-1 Term Note”), (iii) a promissory note of Borrower evidencing any Incremental Term Loan of such Lender (an “Incremental Term Note”) and/or (iv) in the case of the Swing Line Lender, a promissory
note of Borrower evidencing the Swing Line Loans of the Swing Line Lender, substantially in the form of Exhibit C to the Original Credit Agreement with appropriate insertions as to date and principal amount (the “Swing Line
Note”). 
 4.17. Replacement of Lenders. In the event any Lender or the Issuing Lender is a Non-Funding Lender and exercises
its rights pursuant to subsection 4.13 or requests payments pursuant to subsection 3.10 or 4.14, Borrower may require, at Borrower’s expense (including payment of any processing fees under subsection 11.6(e)) and subject to
subsection 4.15, such Lender or the Issuing Lender to assign, at par plus accrued interest and fees, without recourse (in accordance with subsection 11.6) all of its interests, rights and obligations hereunder (including all of its
Commitments and the Loans and other amounts at the time owing to it hereunder and its Notes and its interest in the Letters of Credit) to a bank, financial institution or other entity specified by Borrower; provided that (i) such
assignment shall not conflict with or violate any law, rule or regulation or order of any court or other Governmental Authority, (ii) in the case of the assignment of any commitment to a non-preexisting Lender, Borrower shall have received the
written consent of the Administrative Agent, which consent shall not unreasonably be 

  

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withheld, to such assignment, (iii) Borrower shall have paid to the assigning Lender or the Issuing Lender all monies other than principal, interest and
fees accrued and owing hereunder to it (including pursuant to subsections 3.10, 4.13, 4.14 and 4.15) and (iv) in the case of a required assignment by the Issuing Lender, the Letters of Credit shall be canceled and returned to the Issuing
Lender. 
 4.18. Procedure for Incremental Loan Requests. Borrower may solicit requests from any one or more Lenders or other
financial institutions for the provision of (i) a commitment for an Incremental Revolving Loan (each, an “Incremental Revolving Commitment”) or an Incremental Term Loan (each, an “Incremental Term Commitment”),
as the case may be, and (ii) the margins, if any, to be added by such Lenders or other financial institutions to the Alternate Base Rate and the Eurodollar Rate for Loans made under such Incremental Revolving Commitments or Incremental Term
Commitments (any such margin, an “Incremental Margin”); provided that if, pursuant to an Incremental Loan Amendment with respect to an Incremental Term Loan that is not a Tranche B-1 Term Loan, any net yield for such
Incremental Term Loan is in excess of 25 basis points above the comparable margin set forth for Tranche B-1 Term Loans in the definition of Applicable Margin, the Applicable Margin for outstanding Tranche B-1 Term Loans shall automatically be
increased, as of the effective date of the applicable Incremental Loan Amendment, to any extent required so that the margin applicable thereto is 25 basis points less than the margin for such Incremental Term Loan without any action or consent of
Borrower, the Administrative Agent or any Lender. The Administrative Agent shall approve any financial institution wishing to provide an Incremental Revolving Commitment, such approval not to be unreasonably withheld. 
 SECTION 5. REPRESENTATIONS AND WARRANTIES 
 In order to induce the Lenders to enter into this Agreement and to make the Loans and to induce the Issuing Lender to issue, and the Participating Lenders to participate in, the Letters of Credit, Borrower and Holdings hereby represent and
warrant to each Lender and the Administrative Agent as of the Original Closing Date after giving effect to the Merger and, except as otherwise stated to be as of a different date, as of the date of the making of any extension of credit hereunder:

 5.1. Financial Statements; Financial Condition. (a) The unaudited pro forma consolidated balance sheet of
Borrower at March 31, 2004 (the “Pro Forma Balance Sheet”) and the related unaudited pro forma statements of operations for the year ended December 31, 2003 and the three-month period ended March 31, 2004
(collectively, the “Pro Forma Financial Statements”), copies of which have heretofore been furnished to each Lender, have been prepared giving effect to the consummation of the Transactions as if they had occurred on March 31,
2004 in the case of such balance sheet and on January 1, 2003 in the case of such statements of operations. The Pro Forma Financial Statements (each of which have undergone a Quarterly Review) have been prepared in good faith by Borrower, based
on assumptions Borrower believes to be reasonable, accurately reflect in all material respects all adjustments required to be made to give effect to the Transactions and present fairly in all material respects on a Pro Forma Basis the financial
position and results of operations of Holdings and its Subsidiaries as at and for such dates, assuming that the Transactions had actually occurred at such dates. 
 (b) All financial statements delivered pursuant to subsection 6.1(u) of the Original Credit Agreement, 7.1(a) or 7.1(b) present fairly in all material respects the financial condition, results of operations and
cash flows of the entities to which they relate as of the dates and for the periods indicated. All such financial statements, including the related schedules and notes thereto, have been prepared in 

  

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accordance with GAAP applied consistently throughout the periods involved (except as disclosed therein and except that any such unaudited financial
statements lack footnote disclosure and normal year-end audit adjustments). 
 (c) Except as set forth in the financial statements delivered
pursuant to subsection 6.1(u) of the Original Credit Agreement, after giving effect to the Indebtedness, customary liabilities in respect of expenses incurred in connection with the Transactions and liabilities incurred in the ordinary course
of business of the Credit Parties since the date of the most recent such financial statements, as of the Original Closing Date there are no material liabilities of the Credit Parties of any kind (including, without limitation, liabilities for taxes,
or any long-term leases or unusual forward or long-term commitments, including any interest rate or foreign currency swap or exchange transaction or other obligation in respect of derivatives) required to be set forth on a balance sheet or in the
notes thereto prepared in accordance with GAAP, whether accrued, contingent, absolute, determined, determinable or otherwise, and there is no existing condition, situation or set of circumstances which is reasonably likely to result in such a
liability. 
 5.2. No Change. Since December 31, 2003, after giving effect to the Transactions, there has been no change,
development or event which, individually or when taken together with all other circumstances, changes or events, has had, or could reasonably be expected to have, a Material Adverse Effect. 
 5.3. Existence; Compliance with Law. Each of Holdings and its Subsidiaries (a) is duly organized and validly existing under the laws of the
jurisdiction of its organization, (b) has full power and authority and possesses all governmental franchises, licenses, permits, authorizations and approvals necessary to enable it to use its corporate name and to own, lease or otherwise hold
its properties and assets and to carry on its business as presently conducted other than such franchises, licenses, permits, authorizations and approvals the lack of which, individually or in the aggregate, could not reasonably be expected to have a
Material Adverse Effect, (c) is duly qualified and in good standing (to the extent such concept is applicable in the applicable jurisdiction) to do business in each jurisdiction in which the nature of its business or the ownership, leasing or
holding of its properties makes such qualification necessary, except such jurisdictions where the failure so to qualify, individually or in the aggregate, could not reasonably be expected to have a Material Adverse Effect and (d) is in
compliance with all applicable statutes (including the Fair Labor Standards Act, as amended), laws (including Environmental Laws), ordinances, rules, orders, permits (including Environmental Permits) and regulations of any Governmental Authority or
instrumentality, domestic or foreign (including, without limitation, those related to Hazardous Materials and substances), except where noncompliance individually or in the aggregate, could not reasonably be expected to have a Material Adverse
Effect. Neither Holdings nor any of its Subsidiaries has received any written communication from a Governmental Authority that alleges that Holdings, or any of its Subsidiaries is not in compliance with federal, state, local or foreign laws,
ordinances, rules and regulations, except to the extent such noncompliance, individually or in the aggregate, could not reasonably be expected to have a Material Adverse Effect. 
 5.4. Power; Authorization. Each Credit Party has the power and authority to execute, deliver and perform each of the Credit Documents to which it
is a party, and Borrower has the power and authority and legal right to borrow hereunder and to have Letters of Credit issued for its account hereunder. Each Credit Party has taken all necessary action to authorize the execution, delivery and
performance of each of the Credit Documents to which it is or will be a party and Borrower has taken all 

  

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necessary action to authorize the borrowings hereunder and the issuance of Letters of Credit for its account hereunder. No consent or authorization of, or
filing with, any Person (including, without limitation, any Governmental Authority) is required in connection with the execution, delivery or performance by any Credit Party, or for the validity or enforceability in accordance with its terms against
any Credit Party, of any Credit Document currently in effect except for (i) consents, authorizations and filings which have been obtained or made and are in full force and effect, (ii) such consents, authorizations and filings which the
failure to obtain or perform, individually or in the aggregate, could not reasonably be expected to have a Material Adverse Effect, and (iii) such filings as are necessary to perfect the Liens of the Lenders created pursuant to this Agreement
and the Security Documents. 
 5.5. Enforceable Obligations. This Agreement and each of the other Credit Documents have been, duly
executed and delivered on behalf of each Credit Party that is party thereto. This Agreement constitutes, and each of the other Credit Documents currently in effect constitute, or will constitute, as the case may be, upon execution and delivery
thereof, the legal, valid and binding obligation of each Credit Party that is party thereto, and is enforceable against each Credit Party that is party thereto in accordance with its terms, except as may be limited by applicable bankruptcy,
insolvency, fraudulent conveyance, reorganization, moratorium or similar laws affecting creditors’ rights generally and by general principles of equity (regardless of whether enforcement is sought in a proceeding in equity or at law).

 5.6. No Legal Bar. None of the execution, delivery or performance by each Credit Party of each Credit Document currently in effect
to which it is a party and the incurrence and use of the proceeds of the Loans and the issuance of and of drawings under the Letters of Credit (a) will violate any Requirement of Law, constitutive document or any Contractual Obligation
applicable to or binding upon such Credit Party or any of their respective Subsidiaries or any of their respective properties or assets, in any manner which, individually or in the aggregate, could reasonably be expected to have a Material Adverse
Effect, or (b) will result in the creation or imposition of any Lien on any of its properties or assets pursuant to any Requirement of Law applicable to it, as the case may be, or any of its Contractual Obligations, except for the Liens arising
under the Security Documents and Permitted Liens. 
 5.7. No Material Litigation. There is no pending or, to the knowledge of any
Credit Party, threatened claim, legal action, arbitration or other legal, governmental, administrative or tax proceeding or any order, complaint, decree or judgment involving or affecting the Transactions, Holdings or any of its Subsidiaries or any
of their respective properties, assets, operations or businesses which have had, or are reasonably likely to have, a Material Adverse Effect. 
 5.8. Investment Company Act. No Credit Party is an “investment company” or a company “controlled” by an “investment company” (as each of the quoted terms is defined or used in the Investment Company Act
of 1940, as amended) that is required to be registered under such Act. 
 5.9. Federal Regulation. The extensions of credit hereunder
will not be used for “buying” or “carrying” any “margin stock” within the respective meanings of each of the quoted terms under Regulation U as in effect on the Original Closing Date and from time to time
thereafter in effect or for any purpose that violates the provisions of the regulations of the Board. If requested by any Lender or the Administrative Agent, Borrower will furnish to the Administrative Agent and each Lender a statement to the
foregoing effect in conformity with the requirements of FR Form G-3 or FR Form U-1, as applicable, referred to in Regulation U. Following application of the proceeds of each extension of credit hereunder, not more than 25 percent of the value
of the assets of any Credit Party will be Margin Stock (as defined in Regulation U). No Credit Party is subject to regulation under any law or regulation which limits its ability to incur Indebtedness, other than Regulation X of the Board.

  

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 5.10. No Default. Each of Holdings and its Subsidiaries have performed all material obligations
required to be performed by them under their respective Contractual Obligations (including after giving effect to the Transactions) and they are not (with or without the lapse of time or the giving of notice, or both) in breach or default in any
respect thereunder, except to the extent that such breach or default, individually or in the aggregate, could not reasonably be expected to have a Material Adverse Effect. Neither Holdings nor any of its Subsidiaries (including after giving effect
to the Transactions) is in default under any material judgment, order or decree of any Governmental Authority, domestic or foreign, applicable to it or any of its respective properties, assets, operations or business, except to the extent that any
such defaults could not, individually or in the aggregate, reasonably be expected to have a Material Adverse Effect. 
 5.11. Taxes.
Each of Holdings and its Subsidiaries (including after giving effect to the Transactions) (i) has timely filed or caused to be timely filed all material tax returns, statements, forms and reports (domestic or foreign) which are required to be
filed (and all such tax returns were true and correct in all material respects when and as filed) and (ii) has timely paid all Taxes shown to be due and payable on said returns or on any assessments made against it or any of its property and
all other taxes, fees or other charges imposed on it or any of its property by any Governmental Authority (other than with respect to any Taxes (x) the amount of which is currently being contested in good faith by appropriate proceedings and
with respect to which reserves (or other sufficient provisions) in conformity with GAAP have been provided on the books of Holdings or one of its Subsidiaries (including after giving effect to the Transactions), as the case may be, and
(y) which could not, individually or in the aggregate, reasonably be expected to have a Material Adverse Effect). Each of Holdings and its Subsidiaries is unaware of any proposed or pending tax assessments, deficiencies or audits that could be
reasonably expected to, individually or in the aggregate, result in a Material Adverse Effect. Neither Holdings nor its Subsidiaries is a party to any understanding or arrangement constituting a “tax shelter” within the meaning of
Section 6111(c), Section 6111(d) or Section 6662(d)(2)(C)(iii) of the Code, or has “participated” in a “reportable transaction” within the meaning of Treasury Regulation Section 1.6011-4 with regard to any
taxable period for which the applicable statute of limitations has not yet expired. 
 5.12. Subsidiaries. After giving effect to the
consummation of the Transactions, (i) Holdings owns 100% of the capital stock of Borrower and has no direct or indirect Subsidiaries other than Borrower and its Subsidiaries and (ii) the Subsidiaries of Borrower, their jurisdictions of
incorporation, the number of shares or units of each class of its Capital Stock authorized and the number outstanding and the number of shares or units covered by all outstanding options, warrants, rights of conversion or purchase and similar
rights, and their equity holders, in each case, as of the Original Closing Date and the Amendment and Restatement Date shall be as set forth on Schedule 5.12 to the Original Credit Agreement. All Capital Stock of each Subsidiary of Borrower
(i) that is a corporation is duly and validly issued and is fully paid and non-assessable and (ii) that is a limited liability company is duly and validly issued without any obligation to make additional capital contributions and in each
case, is owned, of record and beneficially, by Borrower, directly or indirectly. 
 5.13. Ownership of Property; Liens. As of the
Original Closing Date and as of the making of any extension of credit hereunder (subject to transfers and dispositions of property permitted under subsection 8.5), each of Holdings and its Subsidiaries has good and valid title (or, in the case
of 
  

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licensed Intellectual Property, a valid license) to all of its material assets necessary for the conduct of its business, in each case free and clear of all
Liens except Permitted Liens. With respect to each Real Property leased by Holdings and its Subsidiaries listed on Schedule 5.13 to the Original Credit Agreement, as of the Original Closing Date and with respect to each Real Property leased
by Holdings and its Subsidiaries listed on Schedule 5.13 hereto as of the Amendment and Restatement Date, each of Holdings or its applicable Subsidiary has valid and enforceable leasehold interests in the leasehold estates in all of the real
property leased by it that is used in the operations, or the business, of the Credit Parties and their Subsidiaries, which leased real property is listed on Schedule 5.13 to the Original Credit Agreement or hereto, as the case may be, in each
case under the heading “Leased Properties” (each, a “Leased Property”), in each case, free and clear of all Liens, except the terms and provisions of the respective lease therefor, including, without limitation, the
matters set forth on Schedule 5.13 to the Original Credit Agreement, and any matters affecting the fee title and any estate superior to the leasehold estate related thereto. The Leased Properties constitute, as of the Original Closing Date
and the Amendment and Restatement Date, all of the material real property owned in fee or leased by Holdings and its Subsidiaries and used or held for use by Holdings and its Subsidiaries. No Credit Party has received notice of pending condemnation
or similar proceedings affecting any of the Real Property and to each Credit Party’s knowledge no such action is currently contemplated or threatened. 
 5.14. ERISA. (a) No ERISA Event has occurred or is reasonably expected to occur that, when taken together with all other such ERISA Events for which liability is reasonably expected to occur, could
reasonably be expected to result in a Material Adverse Effect. The present value of all accumulated benefit obligations of all underfunded Pension Plans (based on the assumptions used for purposes of Statement of Financial Accounting Standards
No. 87) did not, as of the date of the most recent financial statements reflecting such amounts, exceed by an amount that could reasonably be expected to have a Material Adverse Effect the fair market value of the assets of all such underfunded
Pension Plans. Each ERISA Entity is in compliance in all material respects with the presently applicable provisions of ERISA and the Code with respect to each Employee Benefit Plan, except to the extent any noncompliance could not reasonably be
expected to have a Material Adverse Effect. Using actuarial assumptions and computation methods consistent with subpart 1 of subtitle E of Title IV of ERISA, the aggregate liabilities of each ERISA Entity to all Multiemployer Plans in the event of a
complete withdrawal therefrom, as of the close of the most recent fiscal year of each such Multiemployer Plan, would not reasonably be expected to result in a Material Adverse Effect. 
 (b) Neither Holdings nor any of its Subsidiaries maintains or contributes to any benefit plan, program, policy, arrangement or agreement with respect to
employees (or former employees) employed outside the United States under which Holdings or any of its Subsidiaries could incur any liability that could reasonably be expected to have a Material Adverse Effect. 
 5.15. Collateral Documents. (a) As of the Original Closing Date, the Security Agreement is effective to create in favor of the Administrative
Agent, for the ratable benefit of the Lenders, a legal, valid and enforceable Lien on and security interest in all rights, title and interest of the Credit Parties in the pledged securities described therein and, when certificates representing or
constituting the pledged securities described in the Security Agreement are delivered to the Administrative Agent, such security interest shall constitute a perfected first Lien on, and security interest in, all right, title and interest of the
pledgor party thereto in the pledged securities described therein (to the extent such matter is governed by the law of the United States or a jurisdiction therein). No filings or recordings are required in order to perfect the security interest
created in the pledged securities described in the Security 

  

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Agreement and the proceeds thereof other than filings on Form UCC-1 (which filings have been made) and no consent of any Person including any other general
or limited partner, any other member of a limited liability company, any other shareholder or any other trust beneficiary is necessary or desirable in connection with the creation, perfection or first priority status of the security interest of the
Administrative Agent in any pledged securities or the exercise by the Administrative Agent of the voting or other rights provided for in the Security Agreement or the exercise of remedies in respect thereof. 
 (b) As of the Original Closing Date, the Security Agreement is effective to create in favor of the Administrative Agent, for the ratable benefit of the
Lenders, a legal, valid and enforceable Lien on and security interest in all right, title and interest of the Credit Parties in the collateral described therein (to the extent such matter is governed by the law of the United States or a jurisdiction
therein), and UCC financing statements have been filed in each of the jurisdictions listed on Schedule 5.15(b) to the Original Credit Agreement, or arrangements have been made for such filing in such jurisdictions, and upon such filing or
such other filings referenced in subsection 5.15(d), and upon the taking of possession or control by the Administrative Agent of any such collateral the security interests in which may be perfected only by possession or control (to the extent
possession or control by the Administrative Agent is required by the Security Agreement), such security interests subject to the existence of Permitted Liens, constitute perfected first priority Liens on, and security interests in, all right, title
and interest of the debtor party thereto in the collateral described therein, except to the extent that a security interest cannot be perfected therein by the filing of a financing statement or the taking of possession under the UCC of the relevant
jurisdiction (or, if a security interest can be perfected only by possession or control, to the extent possession or control by the Administrative Agent is not required pursuant to the Security Agreement). Each Credit Party has good and marketable
title (or, in the case of licensed Intellectual Property, a valid license) to all Collateral pledged by it under the Security Agreement, free and clear of all Liens except those described above in this clause (b) and except for Permitted Liens.

 (c) Upon execution and delivery thereof by the relevant Credit Party, any Mortgage will be effective to create in favor of the
Administrative Agent, for the ratable benefit of the Lenders, a legal, valid and enforceable security interest in and Lien on the rights, title and interest of the applicable Credit Party thereto in the collateral described therein, and upon proper
recording any Mortgage in the jurisdiction in which the property covered by such Mortgage is located, such security interests and Lien will, subject to the existence of Permitted Encumbrances, constitute first priority liens on, and perfected
security interests in, all rights, title and interest of the debtor party thereto in the collateral described therein. 
 (d) The recordation
of the Security Agreement (or a short form thereof) in United States patents and trademarks in the United States Patent and Trademark Office together with filings on Form UCC-1 made pursuant to the Security Agreement are effective, under applicable
law, to perfect the security interest, as collateral security for the payment and performance of the Loans and the other Obligations, granted to the Administrative Agent for the benefit of the Lenders in the registered trademarks and patents covered
by such Security Agreement in United States patents and trademarks and the recordation of the Security Agreement in United States copyrights with the United States Copyright Office together with filings on Form UCC-1 made pursuant to the
Security Agreement are effective under federal law to perfect the security interest, as collateral security for the payment and performance of the Loans and the other Obligations, granted to the Administrative Agent for the benefit of the Lenders in
the registered copyrights covered by such Security Agreement in United States copyrights. 
  

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 5.16. Copyrights, Patents, Permits, Trademarks and Licenses. Schedules 13(a), (b), (c) and
(d) of the perfection certificate delivered pursuant to subsection 6.1(n) of the Original Credit Agreement set forth a true and complete list as of the Original Closing Date after giving effect to the Transactions of all registered Intellectual
Property owned by Holdings or any of its Subsidiaries, and, with respect to registered trademarks (if any), contains a list of all jurisdictions in which such trademarks are registered or applied for and all registration and application numbers.
Except as disclosed in Schedules 13(a), (b), (c) and (d) of the perfection certificate delivered pursuant to subsection 6.1(n) of the Original Credit Agreement, as of the Original Closing Date after giving effect to the Transactions,
Holdings or one of its Subsidiaries will own or have the right to use the Intellectual Property and applications therefor referred to in such schedule. Except as disclosed in Schedule 13(a), (b), (c) and (d) of the perfection certificate
delivered pursuant to subsection 6.1(n) of the Original Credit Agreement, no claims are pending by any Person with respect to the ownership, validity, enforceability or of Holdings’ or any of its Subsidiaries’ use of such Intellectual
Property or applications therefor, challenging or questioning the validity or effectiveness of any of the foregoing, in any jurisdiction, domestic or foreign, except to the extent such claims, individually or in the aggregate, could not reasonably
be expected to have a Material Adverse Effect. 
 5.17. Environmental Matters. Except insofar as any exceptions to the following,
individually or in the aggregate, could not reasonably be expected to result in a Material Adverse Effect: 
 (a) the
properties owned, leased or otherwise operated by Holdings or any of its Subsidiaries do not contain, and have not previously contained, therein, thereon or thereunder, including, without limitation, the soil and groundwater thereunder, any
Hazardous Materials in amounts or concentrations that constitute a violation of, or could reasonably be expected to give rise to liability under, Environmental Laws; 
 (b) There are no facts, circumstances or conditions that could reasonably be expected to (i) result in a violation of any
Environmental Law by Holdings or any of its Subsidiaries that could interfere with the continued operation of, or impair the otherwise fair saleable value of the properties owned, leased or otherwise operated by Holdings or any of its Subsidiaries
or (ii) result in a violation of or otherwise give rise to liability on the part of Holdings or any of its Subsidiaries under any Environmental Laws in respect of Hazardous Materials; 
 (c) neither Holdings nor any of its Subsidiaries has received or is aware of any complaint, notice of violation, alleged violation or
notice of investigation or of potential liability under Environmental Laws with regard to Holdings or any of its Subsidiaries, or any properties owned, leased or otherwise operated by any of them, nor does Holdings or any of its Subsidiaries have
knowledge that any such action is being threatened; 
 (d) there are no administrative actions or judicial proceedings pending
or, to the knowledge of any Credit Party, threatened under any Environmental Law to which Holdings or any of its Subsidiaries is or could reasonably be expected to be a party, nor are there any consent decrees or other decrees, consent orders,
administrative orders or other orders or agreements to which Holdings or any of its Subsidiaries is a party, which could reasonably be expected to result in liability or costs on the part of Holdings or any of its Subsidiaries under any
Environmental Law; 
  

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 (e) no Lien has been recorded or, to the knowledge of any Credit Party, threatened under
any Environmental Law with respect to any Fee Property or assets of Holdings or any of its Subsidiaries and no Lien has been recorded or, to the knowledge of any Credit Party, threatened under any Environmental Law with respect to any other Real
Property of Holdings or any of its Subsidiaries that could reasonably be expected to result in liability or costs on the part of Holdings or any of its Subsidiaries under any Environmental Law; 
 (f) no Fee Property is (x) listed, or to the knowledge of any Credit Party proposed for listing, on the National Priorities List
promulgated pursuant to the United States Comprehensive Environmental Response, Compensation and Liability Act of 1980, as amended (“CERCLA”), or (y) listed on the Comprehensive Environmental Response, Compensation and
Liability Information System List promulgated pursuant to CERCLA, or (z) included on any similar list maintained by any Governmental Authority and there is no such listing, or to the knowledge of any Credit Party proposed listing, with respect
to any other Real Property of Holdings or any of its Subsidiaries that could reasonably be expected to result in liability or costs on the part of Holdings or any of its Subsidiaries under any Environmental Law; and 
 (g) neither Holdings nor any of its Subsidiaries is required to take or finance any investigatory, response or other corrective action or
is currently conducting any investigatory, response or other corrective action pursuant to any Environmental Law at any Real Property or at any other location, nor has any of Holdings or any of its Subsidiaries assumed by contract, agreement or
operation of law any obligation of any other Person under any Environmental Law. 
 5.18. Accuracy and Completeness of Information.
All factual information heretofore or contemporaneously furnished by or on behalf of Holdings or any of its Subsidiaries to the Administrative Agent, the Arrangers or any Lender in writing (including all information contained in the Credit
Documents, the Confidential Information Memorandum dated May 2004 delivered to the Lenders under the Original Credit Agreement in connection with the syndication of the facilities under the Original Credit Agreement and the Confidential Information
Memorandum dated October 2006 delivered to Lenders under this Agreement in connection with the syndication of the Tranche B-1 Facility (the “Confidential Information Memoranda”)) for purposes of or in connection with this Agreement
or any transaction contemplated herein is, and all other factual information furnished by or on behalf of any such Persons in writing to the Administrative Agent, the Arrangers or any Lender after the Original Closing Date will be, true and accurate
in all material respects on the date as of which such information is dated and, taken together, not incomplete by omitting to state any material fact necessary to make such information not misleading at such time in light of the circumstances under
which such information was provided; provided that, with respect to projections Borrower represents only that the projections contained in such materials are based on good faith estimates and assumptions believed by Borrower to be reasonable
and attainable at the time made. There is no fact known to any Credit Party that could reasonably be expected to have a Material Adverse Effect or that would be material to an understanding of the financial condition, business, properties or
prospects of any Credit Party that has not been expressly disclosed herein, in the other Credit Documents, in the Confidential Information Memoranda or in any other documents, certificates and statements furnished to the Administrative Agent and the
Lenders for use in connection with the transactions contemplated hereby and by the other Credit Documents. The Credit Parties understand that all such statements, representations and warranties shall be deemed to have been relied upon by the Lenders
as a material inducement to make each extension of credit hereunder. 
  

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 5.19. Labor Matters. Neither Holdings nor any of its Subsidiaries is engaged in any unfair labor
practice. There is (i) no unfair labor practice complaint pending against Holdings or any of its Subsidiaries or, to the knowledge of any Credit Party, threatened against Holdings or any of its Subsidiaries, before the National Labor Relations
Board or any other Governmental Authority, and no grievance or arbitration proceeding arising out of or under any collective bargaining agreement is so pending against Holdings or any of its Subsidiaries or, to the knowledge of any Credit Party
after due inquiry, threatened against Holdings or any of its Subsidiaries, (ii) no strike, labor dispute, slowdown or stoppage pending against Holdings or any of its Subsidiaries or, to the knowledge of any Credit Party, after due inquiry,
threatened against Holdings or any of its Subsidiaries and (iii) to the best knowledge of any Credit Party after due inquiry, no union representation question existing with respect to the employees of Holdings or any of its Subsidiaries and, to
the knowledge of any Credit Party, no union organizing activities are taking place, except such as could not, with respect to any matter specified in clause (i), (ii) or (iii) above, individually or in the aggregate, reasonably be
expected to have a Material Adverse Effect. Borrower and each of its Subsidiaries have paid to their respective employees all minimum and overtime wages required by law to be paid to their respective employees. 
 5.20. Solvency. Immediately before and after the consummation of the Transactions and each extension of credit hereunder (including the Tranche
B-1 Term Loans), each Credit Party will be Solvent. 
 5.21. Use of Proceeds. Borrower will use the proceeds of the Tranche B-1 Term
Loans to repay in full Borrower’s Tranche B Term Loans under the Original Credit Agreement and all Revolving Credit Loans after the Original Closing Date for Permitted Acquisitions, working capital and general corporate purposes. 
 5.22. Regulation H. No Mortgage encumbers improved real property that is located in an area that has been identified by the Secretary of
Housing and Urban Development as an area having special flood hazards and in which flood insurance has been made available under the National Flood Insurance Act of 1968. 
 5.23. [Reserved]. 
 5.24. Merger Documents; Representations and Warranties in Agreement.
(a) Schedule 5.24(a) to the Original Credit Agreement lists (i) each agreement relating primarily to the New Notes and the Senior Discount Notes, and (ii) each material agreement and other document (as determined in
Borrower’s reasonable judgment) entered into, executed or delivered or to become effective in connection with the Merger and Schedule 5.24(b) to the Original Credit Agreement lists the Equity Documents, the Merger Agreement and each
material exhibit, schedule, annex or other attachment to thereto. The Lenders have been furnished true and complete copies of all the Equity Documents and Merger Documentation to the extent executed and delivered on or prior to the Original Closing
Date. 
 (b) All representations and warranties of Language Line Holdings, Inc. and its Subsidiaries set forth in the Merger Agreement were
true and correct in all material respects as of the time such representations and warranties were made and shall be true and correct in all material respects as of the Original Closing Date as if such representations and warranties were made on and
as of such date, unless stated to relate to a specific earlier date, in which case such representations and warranties shall be true and correct in all material respects as of such earlier date. 
  

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 5.25. Capitalization. (a) The authorized Capital Stock of Holdings and Borrower consists of
1,000 shares of common stock, 1,000 of which are issued and outstanding and 1,000 shares of common stock, 1,000 of which are outstanding, respectively. All such outstanding shares of common stock have been duly and validly issued, are fully paid and
non-assessable and are free of preemptive rights. As of the Original Closing Date and the Amendment and Restatement Date, Holdings has no outstanding securities convertible into or exchangeable for its capital stock or outstanding any rights to
subscribe for or to purchase, or any options for the purchase of, or any agreements providing for the issuance (contingent or otherwise) of, or any calls, commitments or claims of any character relating to, its capital stock. 
 (b) An accurate organizational chart, showing the ownership structure of Holdings and its Subsidiaries on the Original Closing Date and the Amendment and
Restatement Date, and after giving effect to the Transactions, is set forth on Schedule 5.25(b) to the Original Credit Agreement. 
 5.26. Indebtedness. Schedule 5.26 to the Original Credit Agreement sets forth a true and complete list of all Indebtedness (other than Loans under this Agreement and the related Guarantees, the New Notes and the related
guarantees and the Senior Discount Notes) of Holdings, Borrower and their respective Subsidiaries as of the Original Closing Date, and after giving effect to the Transactions, and which is to remain outstanding after giving effect to the incurrence
of Loans on such date (excluding the Loans and the Letters of Credit, the “Existing Indebtedness”), in each case showing the aggregate principal amount thereof and the name of the respective borrower and any other entity which
directly or indirectly guaranteed such debt. The Obligations are “Senior Indebtedness” within the meaning of the indenture pursuant to which the New Notes are issued. 
 5.27. Anti-Terrorism Laws. (a) None of Holdings, any of its Subsidiaries or any of their respective Affiliates is in violation of any laws
relating to terrorism or money laundering (“Anti-Terrorism Laws”), including Executive Order No. 13224 on Terrorist Financing, effective September 24, 2001 (the “Executive Order”), and the Uniting and
Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001, Public Law 107-56. 
 (b) None
of Holdings, its Subsidiaries or any of their respective Affiliates or their respective brokers or other agents acting or benefiting in any capacity in connection with the Loans is any of the following: 
 (i) a Person or entity that is listed in the annex to, or is otherwise subject to the provisions of, the Executive Order; 
 (ii) a Person or entity owned or controlled by, or acting for or on behalf of, any Person or entity that is listed in the annex to, or is
otherwise subject to the provisions of, the Executive Order; 
 (iii) a Person or entity with which any Lender is prohibited
from dealing or otherwise engaging in any transaction by any Anti-Terrorism Law; 
 (iv) a Person or entity that commits,
threatens or conspires to commit or supports “terrorism” as defined in the Executive Order; or 
  

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 (v) a Person or entity that is named as a “specially designated national and blocked
person” on the most current list published by the United States Treasury Department Office of Foreign Assets Control (“OFAC”) at its official website or any replacement website or other replacement official publication of such
list. 
 None of Holdings or any of its Subsidiaries or, to the knowledge of Holdings, any of their respective brokers or other agents acting
in any capacity in connection with the Loans (i) conducts any business or engages in making or receiving any contribution of funds, goods or services to or for the benefit of any Person described in clause (b) above, (ii) deals in, or
otherwise engages in any transaction relating to, any property or interests in property blocked pursuant to the Executive Order, or (iii) engages in or conspires to engage in any transaction that evades or avoids, or has the purpose of evading
or avoiding, or attempts to violate, any of the prohibitions set forth in any Anti-Terrorism Law. 
 5.28. Agreements with Affiliates.
Except for agreements or arrangements with Affiliates wherein Borrower or one or more of its Subsidiaries provides services to such Affiliates for fair consideration or which are set forth on Schedule 8.12 to the Original Credit Agreement or
which are otherwise in compliance with subsection 8.12, neither Borrower nor any of its Subsidiaries has (i) any written agreements or binding arrangements of any kind with any Affiliate or (ii) any management or consulting agreements of
any kind with any Affiliate, other than those between Borrower and its Subsidiaries or referred to in this subsection 5.28. 
 SECTION 6.
CONDITIONS PRECEDENT 
 6.1. Conditions to Amendment and Restatement. The obligation of each Tranche B-1 Lender to make its
Tranche B-1 Term Loans on the Amendment and Restatement Date is subject to the satisfaction, or waiver by such Tranche B-1 Lender immediately prior to or concurrently with the making of such Tranche B-1 Term Loans of each of the conditions in
subsection 6.2 and the following conditions: 
 (a) Agreement. The Administrative Agent shall have received a
counterpart of this Agreement duly executed and delivered by an Officer of Borrower, Holdings and each Subsidiary Guarantor. 
 (b) Amendment Agreement. All conditions in section 4 of the Amendment Agreement shall have been satisfied or waived. 
 6.2.
Conditions to All Loans and Letters of Credit. The obligation of (x) each Lender to make any Loan (other than any Revolving Credit Loan (i) the proceeds of which are to be used to repay Refunded Swing Line Loans or (ii) to be
made as contemplated by subsections 3.8(b) and (c), which shall be made unless an event of the type described in paragraph (f) of Section 9 has occurred and is continuing) and (y) the Issuing Lender to issue any Letter of Credit,
is subject to the satisfaction of the following conditions precedent on the relevant Borrowing Date: 
 (a) Representations
and Warranties. Each of the representations and warranties made in or pursuant to Section 5 or which are contained in any other Credit Document shall be true and correct on and as of the date of such Loan or of the issuance of such Letter
of Credit as if made on and as of such date (unless stated to relate to a specific earlier date, in which case, such representations and warranties shall be true and correct in all material respects as of such earlier date). 
  

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 (b) No Default or Event of Default. No Default or Event of Default shall have
occurred and be continuing on such Borrowing Date or after giving effect to such Loan to be made or such Letter of Credit to be issued on such Borrowing Date. 
 Each borrowing by Borrower hereunder and the issuance of each Letter of Credit by the Issuing Lender hereunder shall constitute a representation and warranty by Borrower as of the date of such borrowing or issuance that the conditions in
clauses (a) and (b) and of this subsection 6.2 have been satisfied. 
 6.3. [Reserved]. 
 6.4. Permitted Acquisitions. The obligation of the Lenders to make any Loan or otherwise extend any credit to Borrower, the proceeds of which will
be used to make a Permitted Acquisition, is subject to the satisfaction of the conditions set forth in subsections 6.1 and 6.2 and to the further conditions precedent that: 
 (i) Line of Business Compliance. Immediately after giving effect to such Permitted Acquisition, the Credit Parties would be in
compliance with subsection 8.14. 
 (ii) Satisfactory Environmental Reports. The Administrative Agent shall have
received a Phase I environmental report with respect to any Permitted Acquisition the consideration for which is in excess of $10.0 million, to the extent reasonably required by the Administrative Agent the results of which shall be satisfactory to
the Administrative Agent acting reasonably. 
 (iii) Receipt of Applicable Acquisition Documents. With respect to any
Permitted Acquisition the consideration for which is in excess of $10.0 million, the Administrative Agent shall have received the acquisition agreement and all other documents and agreements related to such Permitted Acquisition (the
“Applicable Acquisition Documents”) and the terms and provisions thereof shall be in form and substance satisfactory to the Administrative Agent acting reasonably and such Permitted Acquisition shall be consummated in accordance
with the terms of the Applicable Acquisition Documents and all Requirements of Law. 
 (iv) Financial Statements.
Borrower will use its reasonable best efforts to deliver to the Administrative Agent and the Lenders at least 10 Business Days prior to the date of consummation of such Permitted Acquisition and in any event, prior to the date of consummation of
such Permitted Acquisition, financial statements of the entity to be acquired (including but not limited to audited balance sheets and reports of certified public accountants to the extent available); financial projections and budgets; and any other
information and documents relating to the entity to be acquired, in each case as may be reasonably requested by the Administrative Agent. 
 (v) Lien Searches. Borrower shall have delivered to the Administrative Agent, certified copies of lien search reports, tax lien, judgment lien and pending lawsuit searches or equivalent reports each of a recent
date listing all effective financial statements or comparable documents that name the entity to be acquired or Subsidiary of the entity to be acquired as debtor and that are filed in those jurisdictions in which any property of each such Person is
located and each 

  

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such Person’s principal place of business is located, none of which encumber the Collateral covered by the Security Documents except for Permitted
Liens. Borrower shall have provided evidence reasonably satisfactory to the Administrative Agent that all Liens applicable to the Capital Stock of the entity to be acquired and Liens (other than Permitted Liens) on the property of the entity to be
acquired and of each Subsidiary of the entity to be acquired have been released and terminated. 
 (vi) Receipt of Security
Interests. All Collateral to be acquired shall have been pledged pursuant to the Security Documents in accordance with subsection 7.9 hereof and the Lenders shall have a perfected first priority security interest therein subject to no
Liens, except for the Liens created by the Securities Documents and Liens permitted under the Security Documents for such Collateral. 
 SECTION 7. AFFIRMATIVE COVENANTS 
 Holdings and Borrower hereby agree that, so long as any of the Commitments remain in
effect, any Loan, Note or L/C Obligation remains outstanding and unpaid, any amount remains available to be drawn under any Letter of Credit (unless cash in an amount equal to such amount has been deposited to a cash collateral account established
by the Administrative Agent) or any other amount is owing to any Lender or the Administrative Agent hereunder or under any of the other Credit Documents, Holdings and Borrower shall, and, in the case of the agreements contained in subsections 7.3
through 7.6, and 7.8 through 7.11, Borrower shall cause each of its Subsidiaries to: 
 7.1. Financial Statements. Furnish to the
Administrative Agent (via Intralinks or any other method reasonably acceptable to the Administrative Agent, with sufficient copies for each Lender (which the Administrative Agent shall deliver promptly to each Lender)): 
 (a) within forty-five (45) days after the last day of each of the first three (3) quarters of each fiscal year of Holdings, the
balance sheets of Holdings on a consolidated basis with its Subsidiaries as at the end of such quarter and as of the end of the preceding fiscal year, and the related statements of operations and the related statements of cash flows of Holdings on a
consolidated basis with its Subsidiaries for such quarter and for the elapsed portion of the year ended with the last day of such quarter (which shall have undergone a Quarterly Review), which shall set forth in comparative form such figures as at
the end of and for such quarter and corresponding period of the prior fiscal year appropriate prior period and shall be certified in an Officer’s Certificate of Holdings (executed on its behalf by a Responsible Officer of Holdings) to have been
prepared in accordance with GAAP and to present fairly in all material respects the financial position of Holdings on a consolidated basis with its Subsidiaries as at the end of such period and the results of operations for such period, and for the
elapsed portion of the year ended with the last day of such period, subject only to normal year-end and audit adjustments (including notes to the applicable financial statements if required to be provided under the indenture governing the New Notes
or the Senior Discount Notes); 
 (b) within ninety (90) days after the end of each fiscal year of Holdings, the audited
consolidated balance sheet of Holdings and its Subsidiaries as of the end of such fiscal year and the related audited consolidated statements of operations for such fiscal year and for the previous fiscal year, the related audited consolidated
statements of cash flow and stockholders’ equity for 

  

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such fiscal year and for the previous fiscal year, which shall be accompanied by an opinion of Deloitte & Touche LLP or other independent certified
public accountants of recognized national standing reasonably acceptable to the Administrative Agent, which shall be in scope and substance reasonably satisfactory to the Administrative Agent, accompanied by a report thereon, without a “going
concern” or like qualification or exception, or qualification arising out of the scope of the audit, or qualification which would affect the computation of financial covenants, and a statement of such accountants that in connection with their
audit, nothing came to their attention that caused them to believe that Holdings was not in compliance with the terms, covenants, provisions or conditions of subsection 8.9 insofar as they relate to accounting matters; 
 (c) as soon as available, but in any event not later than 45 days after the beginning of each fiscal year of Holdings, a preliminary
consolidated operating budget for Holdings and its Subsidiaries; and as soon as available, any material revision to or any final revision of any such preliminary annual operating budget or any such consolidated operating budget; and 
 (d) within 45 days after the end of each of the first two months of the fiscal quarters ending September 30,
2004, December 31, 2004, March 31, 2005 and June 30, 2005, the summary statement of operations of Holdings on a consolidated basis with its Subsidiaries setting forth their total revenues and expenses for such month,
determined in accordance with GAAP, and Consolidated EBITDA for such month, with such amounts being certified by Holdings in an Officer’s Certificate executed on its behalf by a Responsible Officer of Holdings having been determined in
accordance with GAAP or this Agreement, as applicable; 
 all such financial statements described in subsections 7.1(a) and (b) to be complete and
correct in all material respects (subject, in the case of interim statements, to normal year-end audit adjustments and the absence of footnotes) and to be prepared in reasonable detail and in accordance with GAAP. 
 7.2. Certificates; Other Information. Furnish to the Administrative Agent via Intralinks or any other method reasonably acceptable to the
Administrative Agent and as applicable (with sufficient copies for each Lender, which the Administrative Agent shall promptly deliver to each Lender): 
 (a) [Reserved] 
 (b) at the same time as the delivery of the financial statements referred to
in subsections 7.1(a) and (b) an Officer’s Certificate in form and substance reasonably acceptable to the Administrative Agent stating that during such period 
 (i) no Subsidiary has been formed or acquired (or, if any such Subsidiary has been formed or acquired, Borrower has complied with the
requirements of subsection 7.9), 
 (ii) neither Holdings nor any of its Subsidiaries has changed its name or
jurisdiction of organization without complying with the requirements of this Agreement and the Security Documents with respect thereto or otherwise stating that such information is included in the perfection certificate supplement delivered pursuant
to subsection 7.2(j), 
  

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 (iii) Holdings and its Subsidiaries have observed or performed all of the covenants and
other agreements, and satisfied every material condition, contained in this Agreement and the other Credit Documents to be observed, performed or satisfied by it, and that the officer executing such Officer’s Certificate on Borrower’s
behalf has obtained no knowledge of any Default or Event of Default, in each case, except as specified in such certificate, 
 (iv) and showing in detail as of the end of the related accounting period the figures and calculations supporting such statement in respect of paragraph (k) of subsection 8.1, paragraphs (b) and (e) of
subsection 8.3, subsections 8.6 through 8.11, solely with respect to the fourth quarter of any fiscal year, the calculation of Excess Cash Flow and any other calculations reasonably requested by the Administrative Agent with respect
to the quantitative aspects of the other covenants contained herein; 
 (c) promptly upon receipt thereof, copies of all final
reports submitted to Holdings or any of its Subsidiaries by independent certified public accountants in connection with each annual, interim or special audit of the books of Holdings or any of its Subsidiaries made by such accountants, and any final
comment letter submitted by such accountants to management in connection with their annual audit; 
 (d) promptly upon their
becoming available, copies of all financial statements, reports, notices and proxy statements sent or made available to the public generally by Holdings or any of its Subsidiaries, if any, and all regular and periodic reports and all final
registration statements and final prospectuses, if any, filed by Holdings or any of its Subsidiaries with any securities exchange or with the SEC or any Governmental Authority succeeding to any of its functions; 
 (e) concurrently with the delivery of the financial statements referred to in subsections 7.1(a) and (b), a management summary
describing and analyzing the performance of Holdings and its Subsidiaries during the periods covered by such financial statements; 
 (f) within 45 days after the end of each fiscal quarter, a summary of all Asset Sales during such fiscal quarter including the amount of all Net Proceeds from such Asset Sales not previously applied to prepayments of the Loans pursuant to
the proviso to subsection 4.5(c), accompanied by an Officer’s Certificate of Holdings executed on its behalf by an Officer of Holdings to the effect that Holdings and its Subsidiaries intend to apply the Net Proceeds from such Asset Sales
in accordance with clause (b) of the definition of Net Proceeds; 
 (g) promptly, such additional financial and other
information as the Administrative Agent may from time to time reasonably request; 
 (h) [Reserved] 
 (i) promptly, and in any event within three Business Days after an Officer of Holdings or Borrower obtains knowledge thereof, notice of
the occurrence of any event which constitutes a Default or Event of Default specifying the nature and extent thereof and what action Borrower proposes to take with respect thereto; and 
  

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 (j) concurrently with the delivery of the Officer’s Certificate required pursuant to
subsection 7.2(b), a perfection certificate supplement substantially in the form of Exhibit O-2 to the Original Credit Agreement or a statement in such Officer’s Certificate that there has been no change in the information included in
the perfection certificate as most recently supplemented. 
 7.3. Payment of Obligations. Pay, discharge or otherwise satisfy at or
before maturity or before they become delinquent, as the case may be, all its obligations and liabilities of whatever nature, except (a) when the amount or validity thereof is currently being contested in good faith by appropriate proceedings
and reserves in conformity with GAAP with respect thereto have been provided on the books of Holdings or any of its Subsidiaries, as the case may be, (b) for delinquent obligations which do not have a Material Adverse Effect, (c) for trade
and other accounts payable in the ordinary course of business which are not overdue for a period of more than 90 days or, if overdue for more than 90 days, as to which a dispute exists and adequate reserves in conformity with GAAP have been
established on the books of Holdings or any of its Subsidiaries, as the case may be and (d) in the event any failure to discharge or otherwise satisfy any such obligation or liability results in the incurrence of a Lien against any of the
collateral, such Lien and the contest thereof shall satisfy the Contested Collateral Lien Conditions. 
 7.4. Conduct of Business and
Maintenance of Existence. Except as disclosed in Schedules 5.13 and 5.16 to the Original Credit Agreement and as otherwise permitted by subsections 8.4 and 8.5, preserve, renew and keep in full force and effect its corporate
existence and take all reasonable action to maintain all material rights, material privileges, franchises, copyrights, patents, trademarks and trade names necessary or desirable in the normal conduct of its business except for rights, privileges,
franchises, copyrights, patents, trademarks and trade names the loss of which would not, in the aggregate, have a Material Adverse Effect; and comply with all applicable Requirements of Law except to the extent that the failure to comply therewith
would not, in the aggregate, have a Material Adverse Effect. This paragraph shall not be deemed to restrict Holdings or any of its Subsidiaries from abandoning or failing to pursue or enforce any Intellectual Property or registrations or
applications therefor, which actions or inactions are taken in Holdings’ or its Subsidiary’s commercially reasonable discretion and would not, in the aggregate, have a Material Adverse Effect. 
 7.5. Maintenance of Property; Insurance. (a) Keep all Real Property, other property and assets useful and necessary in its business in good
working order and condition (ordinary wear and tear excepted). 
 (b) Subject to the other provisions of this subsection 7.5, maintain
at its own expense with insurers that have an A.M. Best rating of A- or better insurance on all its property and assets in at least such amounts and with only such deductibles as are usually maintained by, and against at least such risks (including,
but not limited to, physical hazard insurance on an “all risk” basis in an amount equal to the full replacement cost of the Collateral, general liability, public liability coverage insurance and, as an extension to the “all risk”
insurance, business interruption insurance in an agreed amount equal to twelve (12) months projected loss of net profits, continuing expense (including debt service payments) and shall contain an agreed amount endorsement waiving any
coinsurance penalty, cover the major suppliers and customers of Borrower, include an amount of not less than $1,000,000 for extra expenses and service interruption and have a deductible not exceeding thirty (30) days, to the extent relating to
the Collateral such other insurance against such risks as the Administrative Agent may from time to time reasonably require) as are usual for similarly situated companies engaged in similarly situated industries, and in form, with terms and
conditions, limits and deductibles as shall be acceptable to the Administrative Agent, and furnish to each Lender, upon written request of any Lender (made through the Administrative Agent), full information as to the insurance carried. 

 

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 (c)(A) Ensure that each insurance policy described in subsection 7.5(b) shall provide that
(i) the Administrative Agent is permitted to pay any premium therefor within thirty (30) days after receipt of any notice stating that such premium has not been paid when due; (ii) subject to customary exceptions, all losses
thereunder shall be payable notwithstanding any act or negligence of Holdings or any of its Subsidiaries or its agents or employees which otherwise might have resulted in a forfeiture of all or a part of such insurance payments; (iii) to the
extent such insurance policy constitutes property insurance, Borrower is the named insured and the Administrative Agent and the Lenders shall be additional insureds, and all losses payable thereunder shall be payable to the Administrative Agent, as
loss payee, pursuant to a standard non-contributory New York mortgagee endorsement and shall be in an amount at least sufficient to prevent coinsurance liability; (iv) with respect to liability insurance, the Administrative Agent and the
Lenders shall be named as additional insureds; it shall be understood that any obligation imposed upon Borrower, including but not limited to the obligation to pay premiums, shall be the sole obligation of Borrower and not that of the Administrative
Agent or the Lenders; (v) with respect to the property policies described in subsection (b) above, the interests of the Administrative Agent and the Lenders shall not be invalidated by any action or inaction of Borrower, or any other
Person, and shall insure the Administrative Agent and the Lenders regardless of any breach or violation by Borrower, or any other Person, of any warranties, declarations or conditions of such policies; (vi) inasmuch as the liability policies
described in subsection (b) above are written to cover more than one insured, all terms, conditions, insuring agreements and endorsements, with the exception of the limits of liability, shall operate in the same manner as if there were a
separate policy covering each insured; and (vii) such insurance shall be primary without right of contribution of any other insurance carried by or on behalf of the Administrative Agent and the Lenders with respect to its interests as such in
this transaction and (B) use commercially reasonable efforts to ensure that each insurance policy described in subsection 7.5(b) will provide that (i) the insurers thereunder shall waive all rights of subrogation against the Administrative
Agent and the Lenders, any right of setoff or counterclaim and any other right to deduction, whether by attachment or otherwise and (ii) it may not be modified, reduced, cancelled or otherwise terminated without at least thirty (30) days
prior written notice to the Administrative Agent. 
 (d) Not settle any claim under any insurance policies relating to any Destruction, if
such claim involves any loss in excess of $5,000,000, without the prior written approval of the Administrative Agent, and Borrower shall cause each such policy to contain a provision to such effect. 
 (e) As soon as available prior to the expiration of any insurance policy or policies required by this subsection 7.5, deliver to the Administrative
Agent such insurance policy or policies renewing or extending such expiring insurance policy or policies, renewal or extension insurance certificates or other reasonable evidence of renewal or extension providing that such insurance policy or
policies are in full force and effect, in each case, as shall be reasonably satisfactory to the Administrative Agent. 
 (f) Not purchase
separate insurance policies concurrent in form or contributing in the event of loss with the insurance policies described in subsection 7.5(b), unless the Administrative Agent is included thereon as an additional insured and, if applicable,
with loss payable to the Administrative Agent under an endorsement containing the provisions described in subsection 7.5(c) and to promptly notify the Administrative Agent whenever any such separate insurance policy is obtained and promptly
deliver to the Administrative Agent the insurance policy or insurance certificate evidencing such insurance, in each case as shall be reasonably satisfactory to the Administrative Agent. 
  

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 (g) If there shall occur any Destruction involving any loss in excess of $5,000,000, promptly send to the
Administrative Agent a notice setting forth the nature and extent of such Destruction; if there shall occur any Taking involving any loss in excess of $5,000,000, promptly notify the Administrative Agent upon receiving notice of such Taking or
commencement of proceedings therefor. The Administrative Agent may participate in any proceedings or negotiations which might result in any Taking, and such Credit Party shall deliver or cause to be delivered to the Administrative Agent all
instruments reasonably requested by it to permit such participation. Such Credit Party shall pay all reasonable fees, costs and expenses incurred by the Administrative Agent in connection with any Taking and in seeking and obtaining any award or
payment on account thereof. The net insurance proceeds and net awards in respect of such Destruction or Taking are hereby assigned and shall be paid to the Administrative Agent. Such Credit Party shall take all steps necessary to notify the
condemning authority of such assignment. All net insurance proceeds in respect of any Destruction and net awards in respect of any Taking, shall be applied in accordance with the provisions of subsections 4.5(d) and 12.2. 
 (h) In the event that the proceeds of any insurance claim are paid after the Administrative Agent has exercised its right to foreclose after an Event of
Default, pay such proceeds to the Administrative Agent to satisfy any deficiency remaining after such foreclosure. 
 (i) In the event
Borrower fails to take out or maintain the full insurance coverage required by this subsection 7.5, the Administrative Agent, upon 30 days’ prior notice (unless the aforementioned insurance would lapse within such period, in which event notice
should be given as soon as reasonably possible) to Borrower of any such failure, may (but shall not be obligate to) take out the required policies of insurance and pay the premiums on the same. All amounts so advanced thereof by the Administrative
Agent for such insurance shall become an additional obligation of Borrower to the Administrative Agent and the Lenders, and Borrower shall forthwith pay such amounts to the Administrative Agent, together with interest thereon from the date so
advanced. 
 (j) Notwithstanding anything to the contrary herein, no provision of this subsection 7.5 or any provision of this Agreement
shall impose on the Administrative Agent and the Lenders any duty or obligation to verify the existence or adequacy of the insurance coverage maintained by Borrower, nor shall the Administrative Agent and the Lenders be responsible for any
representations or warranties made by or on behalf of Borrower to any insurance broker, company or underwriter. The Administrative Agent, at its sole option, may obtain such insurance if not provided by Borrower and in such event, Borrower shall
reimburse the Administrative Agent upon demand for the cost thereof together with interest. 
 7.6. Inspection of Property; Books and
Records; Discussions; Lender Meetings. (a) Keep proper books of record and account in which full, true and correct entries are made of all dealings and transactions in relation to its business and activities which permit financial
statements to be prepared in conformity with GAAP and all Requirements of Law; and permit representatives of the Administrative Agent or any Lender upon reasonable notice (made through the Administration Agent and no more frequently than annually
unless a Default or Event of Default shall have occurred and be continuing) to visit and inspect any of its properties or assets and examine and make abstracts from any of its books and records (including without limitation insurance policies) at
any reasonable time and upon reasonable 

  

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notice, and to discuss the business, operations, assets and financial and other condition of Borrower and its Subsidiaries with officers and employees
thereof and with their independent certified public accountants with prior reasonable notice to, and coordination with, the chief financial officer or the treasurer of Borrower. 
 (b) Within 120 days after the close of each fiscal year of Holdings, hold a meeting (at a mutually agreeable location and time), which may be done by
teleconference (at a mutually agreeable time), with all Lenders who choose to attend such meetings or teleconferences, at which meetings or teleconferences, as the case may be, shall be reviewed the financial results, the financial condition and the
budgets presented of Holdings and its Subsidiaries and other relevant matters. 
 7.7. Notices. Promptly give notice to the
Administrative Agent (to be distributed by the Administrative Agent to the Lenders): 
 (a) of the occurrence of any Default
or Event of Default; 
 (b) of any (i) default or event of default under any instrument or other agreement, guarantee or
collateral document of Holdings, Borrower or any of its Subsidiaries which default or event of default has not been waived and would have a Material Adverse Effect, or (ii) litigation, investigation (of which Borrower is aware) or proceeding
which may exist at any time between Holdings, Borrower or any of its Subsidiaries and any Governmental Authority, or receipt of any notice of any environmental claim or assessment against Holdings, Borrower or any of its Subsidiaries by Governmental
Authority, which in any such case would have a Material Adverse Effect; 
 (c) of any litigation or proceeding against or
insolvency of Holdings, Borrower or any of its Subsidiaries (i) in which more than $5,000,000 of the amount claimed is not covered by insurance, (ii) in which injunctive or similar relief is sought which if obtained would have a Material
Adverse Effect or (iii) the subject matter of which is any Intellectual Property of any Person, and that could reasonably be expected to have a Material Adverse Effect; 
 (d) promptly, upon the occurrence of any ERISA Event that, alone or together with any other ERISA Events that have occurred, could
reasonably be expected to result in a Material Adverse Effect, a written notice specifying the nature thereof, what action Holdings, Borrower, its Subsidiaries or other ERISA Entity have taken, are taking or propose to take with respect thereto,
and, when known, any action taken or threatened by the Internal Revenue Service, Department of Labor, PBGC or Multiemployer Plan sponsor with respect thereto; 
 (e) upon request by the Administrative Agent, copies of: (i) each Schedule B (Actuarial Information) to the annual report (Form 5500
Series) filed by any ERISA Entity with the Internal Revenue Service with respect to each Pension Plan; (ii) the most recent actuarial valuation report for each Pension Plan; (iii) all notices received by any ERISA Entity from a
Multiemployer Plan sponsor or any governmental agency concerning an ERISA Event; and (iv) such other documents or governmental reports or filings relating to any Employee Benefit Plan as the Administrative Agent shall reasonably request;

  

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 (f) of any occurrence that Holdings or Borrower would be otherwise required to file on
Form 8-K with the SEC (if Holdings or Borrower were subject to the filing requirements of the Exchange Act); and 
 (g) of a
Material Adverse Effect known to Borrower or any of its Subsidiaries. 
 Each notice pursuant to this subsection 7.7 shall be accompanied by an
Officer’s Certificate of Borrower executed on its behalf by a Responsible Officer of Borrower setting forth in reasonable detail the occurrence referred to therein and (in the cases of clauses (a) through (d), (f) and (g)) stating
what action (if any) Borrower proposes to take with respect thereto. It is understood that, in an effort to comply with its covenants hereunder, Borrower may from time to time deliver notices of events (including events of the types described above)
to the Administrative Agent and/or the Lenders, and that the notification of any event or events shall not constitute an admission or determination by Borrower that the event or events covered by such notice have resulted or will result in a
Material Adverse Effect. 
 7.8. Environmental Laws. (a) Except to the extent the failure to do so would not, individually or in
the aggregate, result in a Material Adverse Effect (i) comply with all Environmental Laws applicable to it, and obtain, comply with and maintain any and all Environmental Permits necessary for its operations as conducted and as planned;
(ii) ensure that all of its tenants, subtenants, contractors, subcontractors and invitees comply with all Environmental Laws, and obtain, comply with and maintain any and all Environmental Permits, applicable to any of them; and
(iii) comply in a timely manner with all orders and lawful directives regarding Environmental Laws issued to Borrower or any of its Subsidiaries by any Governmental Authority, other than such orders and lawful directives as to which an appeal
or other challenge has been timely and properly taken in good faith and with respect to which reserves have been taken where necessary in accordance with GAAP. 
 (b)(i) Reasonably and prudently manage any liabilities or potential liabilities that Borrower, any of the other Credit Parties, any of their respective operations (including, without limitation, disposal of Hazardous
Materials), and any properties owned or leased by any of them, may be subject to under all applicable Environmental Laws; and (ii) ensure that Borrower and its Subsidiaries undertake reasonable efforts to identify, and evaluate, issues of
compliance with and liability under Environmental Laws prior to acquiring, directly or indirectly, any ownership or leasehold interest in real property, or other interest in any real property that could reasonably be expected to give rise to
Borrower or any of its Subsidiaries being subjected to liability under any Environmental Law as a result of such acquisition. 
 (c) At the
written request of the Administrative Agent or the Required Lenders, which request shall specify in reasonable detail the basis therefor, each Credit Party will provide, at such Credit Party’s sole cost and expense, an environmental assessment
report concerning any real property on the Original Closing Date or thereafter owned, leased or otherwise operated by such Credit Party or any of its respective Subsidiaries, prepared by an environmental consulting firm reasonably satisfactory to
the Administrative Agent, regarding the presence or absence of Hazardous Materials on, at, under or emanating from such real property and indicating the potential cost of any investigative, removal, remedial or other response action in connection
with such Hazardous Materials pursuant to Environmental Law; provided that such request may be properly made only if (i) there has occurred and is continuing an Event of Default or (ii) the Administrative Agent or any of the
Required Lenders reasonably believes that the Credit Party or its operations is not in compliance with or otherwise has liability under Environmental Law with respect to such Real Property, or that there has been a release of Hazardous Materials at,
on, 

  

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under of from any such real property, and such noncompliance or release or related liabilities could reasonably be expected to form the basis of a claim
pursuant to Environmental Law or to otherwise result in liability under Environmental Law, in each case which, individually or in the aggregate, could reasonably be expected to result in a Material Adverse Effect (in such events as are listed in
this subparagraph, the environmental assessment shall focus upon the noncompliance, release or other circumstances, as applicable). If any Credit Party fails to provide the same within 45 days after such proper request is made, the
Administrative Agent may order the same, and such Credit Party shall grant and hereby grants to the Administrative Agent and the Required Lenders and their agents access to such real property and specifically grants the Administrative Agent and the
Required Lenders an irrevocable non-exclusive license, subject to the rights of tenants, to perform such an assessment, all at such Credit Party’s sole cost and expense; and 
 (d) Provide such information and certifications which the Administrative Agent may reasonably request from time to time to evidence compliance with this
subsection 7.8, to the extent such information is in the possession, custody or control of or is otherwise reasonably available to any Credit Party. 
 7.9. Additional Collateral and Guarantees. (a) Subject to subsection 7.9(d), with respect to any assets acquired after the Original Closing Date by Borrower or any of the Subsidiary Guarantors that
are intended to be subject to the Lien created by any of the Security Documents but which are not so subject (but, in any event, excluding any assets described in paragraph (b) of this subsection), promptly (and in any event within 30 days
after the acquisition thereof): (x) execute and deliver to the Administrative Agent such amendments or supplements to the relevant Security Documents or such other documents as the Administrative Agent shall deem necessary or advisable to grant
to the Administrative Agent, for its benefit and for the benefit of the other Secured Parties, a Lien on such properties or assets subject to no Liens other than Permitted Liens, and (y) take all actions reasonably necessary to cause such Lien
to be duly perfected to the extent required by such Security Document in accordance with all applicable Requirements of Law, including, without limitation, the filing of financing statements in such jurisdictions as may be reasonably requested by
the Administrative Agent. Each Credit Party shall otherwise take such actions and execute and/or deliver to the Administrative Agent such documents (including, without limitation, customary legal opinions) as the Administrative Agent shall require
to confirm the validity, perfection and priority of the Lien of Security Documents against such after-acquired properties or assets. 
 (b)
With respect to any Person that is or becomes a wholly owned Subsidiary that has assets having either book value or fair market value in excess of $2,000,000, promptly (and in any event within 30 days after such Person becomes a Domestic Subsidiary
or has such assets) (i) deliver to the Administrative Agent the certificates representing the Capital Stock of such Subsidiary, together with undated stock powers executed and delivered in blank by a duly authorized officer of Borrower or such
Subsidiary, as the case may be; provided that no more than 65% of the Capital Stock of any Foreign Subsidiary shall be required to be pledged pursuant to this subsection 7.9(b), and all intercompany notes owing from such Subsidiary to any
Credit Party, and (ii) cause such Subsidiary (other than a Foreign Subsidiary) (x) to become a party to the Subsidiary Guarantee and the Security Agreement or such comparable documentation which is in form and substance reasonably
satisfactory to the Administrative Agent, and (y) to take all actions reasonably necessary or advisable to cause the Lien created by the Security Agreement to be duly perfected to the extent required by such agreement in accordance with all
applicable Requirements of Law, including, without limitation, the filing of financing statements in such jurisdictions as may be reasonably requested by the Administrative Agent. 
  

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 (c) If (A) at any time any two or more wholly-owned Domestic Subsidiaries in the aggregate not
otherwise subject to subsection 7.9(b) have assets having either a book value or fair market value in excess of $10,000,000 or produce revenue in excess of 5% of total revenue of Borrower and the Subsidiaries, comply with subsection 7.9(b)
within the time frames set forth in such subsection so that no two or more such Subsidiaries hold assets having either a book value or fair market value in excess of $10,000,000 or produce revenue in excess of 5% of total revenue of Borrower
and the Subsidiaries or (B) any Subsidiary which is not a Guarantor guarantees any Indebtedness of Borrower or any of its Subsidiaries (other than a guarantee by a Foreign Subsidiary of another Foreign Subsidiary’s Indebtedness), comply
immediately with subsection 7.9(b) regardless of whether such Subsidiary is a Foreign Subsidiary. 
 (d) Upon the written request of the
Administrative Agent, promptly grant to the Administrative Agent, within 60 days of such request, security interests and Mortgages in such owned or leased Real Property of Borrower and its Qualified Subsidiaries as is acquired after the Original
Closing Date by Borrower or such Subsidiary and that, together with any improvements thereon, individually have a fair market value of at least $1,000,000 and is not already subject to a mortgage in favor of a third party permitted to remain in
place under subsection 8.2, as additional security for the Secured Obligations (as defined in the Mortgages). Such Mortgages shall be granted pursuant to documentation reasonably satisfactory in form and substance to the Administrative Agent
and shall constitute valid and enforceable perfected Liens subject only to Permitted Encumbrances and such other Liens reasonably acceptable to the Administrative Agent. The Mortgages or instruments related thereto shall be duly recorded or filed in
such manner and in such places as are required by law to establish, perfect, preserve and protect the Liens in favor of the Administrative Agent required to be granted pursuant to the Mortgages and all taxes, fees and other charges payable in
connection therewith shall be paid in full. Borrower shall otherwise take such actions and execute and/or deliver to the Administrative Agent such documents as the Administrative Agent shall require to confirm the validity, perfection and priority
of the Lien of any existing Mortgage or new Mortgage against such after-acquired Real Property (including, without limitation, a Title Policy, a Survey and local counsel opinion (in form and substance reasonably satisfactory to the Administrative
Agent) in respect of such Mortgage) within 60 days of the written request of the Administrative Agent. 
 7.10. [Reserved] 

7.11. Compliance with Law. Conduct its business and affairs in compliance with all Laws applicable thereto except to the extent failure to do
so would not, in the aggregate, have a Material Adverse Effect. 
 7.12. Security Interests; Further Assurances. Promptly, upon the
reasonable request of Administrative Agent, at Borrower’s expense, execute, acknowledge and deliver, or cause the execution, acknowledgment and delivery of, and thereafter register, file or record, or cause to be registered, filed or recorded,
in an appropriate governmental office, any document or instrument supplemental to or confirmatory of the Security Documents or otherwise deemed by Administrative Agent reasonably necessary or desirable for the continued validity, perfection and
priority of the Liens on the Collateral covered thereby superior to and prior to the rights of all third Persons other than the holders of Permitted Liens and subject to other Liens except as permitted by the Security Documents, or obtain any
consents, including, without limitation, landlord or similar lien waivers and consents, as may be necessary or appropriate in connection therewith. The Credit Parties shall take any actions reasonably required by the Administrative Agent to

  

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ensure and/or demonstrate that the Lien and security interests granted by the Security Documents continue to be perfected under the UCC or otherwise after
the establishment of any Incremental Term Loan or Incremental Term Loan Commitments deliver or cause to be delivered to Administrative Agent from time to time such other documentation, consents, authorizations, approvals and orders in form and
substance reasonably satisfactory to Administrative Agent as Administrative Agent shall reasonably deem necessary to perfect or maintain the Liens on the Collateral pursuant to the Security Documents. Upon the exercise by Administrative Agent or the
Lenders of any power, right, privilege or remedy pursuant to any Credit Document which requires any consent, approval, registration, qualification or authorization of any Governmental Authority execute and deliver all applications, certifications,
instruments and other documents and papers that Administrative Agent or the Lenders may be so required to obtain. If Administrative Agent or the Required Lenders determine that they are required by law or regulation to have appraisals prepared in
respect of the Real Property of any Credit Party constituting Collateral, Borrower shall provide to Administrative Agent appraisals that satisfy the applicable requirements of the Real Estate Appraisal Reform Amendments of FIRREA and are in form and
substance satisfactory to Administrative Agent. 
 7.13. Required Interest Rate Agreements. Within 90 days after the Original Closing
Date, enter into Interest Rate Agreements designed to protect Borrower against fluctuations in interest rates such that at least 50% of the aggregate principal amount of Consolidated Indebtedness for a period of at least 24 months from the Original
Closing Date on terms and with counterparties reasonably satisfactory to the Administrative Agent. 
 7.14. Anti-Terrorism Law. None
of Holdings or any of its Subsidiaries shall directly or indirectly, (i) knowingly conduct any business or engage in making or receiving any contribution of funds, goods or services to or for the benefit of any Person described in
subsection 5.27 above, (ii) knowingly deal in, or otherwise engage in any transaction relating to, any property or interests in property blocked pursuant to the Executive Order or any other Anti-Terrorism Law, or (iii) knowingly
engage in or conspire to engage in any transaction that evades or avoids, or has the purpose of evading or avoiding, or attempts to violate, any of the prohibitions set forth in any Anti-Terrorism Law (and Holdings and its Subsidiaries shall deliver
to the Lenders any certification or other evidence requested from time to time by the Administrative Agent in its reasonable discretion, confirming the Loan Parties’ compliance with this subsection 7.14). 
 7.15. Embargoed Person. At all times throughout the term of the Loans, (a) none of the funds or assets of Holdings and its Subsidiaries that
are used to repay the Loans shall, to the knowledge of any Credit Party, constitute property of, or shall be beneficially owned directly or indirectly by, any Person subject to sanctions or trade restrictions under United States law
(“Embargoed Person” or “Embargoed Persons”) that is identified on (1) the “List of Specially Designated Nationals and Blocked Persons” (the “SDN List”) maintained by OFAC, and/or to
the knowledge of any Credit Party, as of the date thereof, based upon reasonable inquiry by such Credit Party, on any other similar list (“Other List”) maintained by OFAC pursuant to any authorizing statute including, but not
limited to, the International Emergency Economic Powers Act, 50 U.S.C. §§ 1701 et seq., The Trading with the Enemy Act, 50 U.S.C. App. 1 et seq., and any Executive Order or regulation promulgated thereunder, with the
result that the investment in Holdings or any of its Subsidiaries (whether directly or indirectly) is prohibited by law, or the Loans made by the Lenders would be in violation of law, or (2) the Executive Order, any related enabling legislation
or any other similar Executive Orders (collectively, “Executive Orders”), and (b) no Embargoed Person shall, to the knowledge of any Credit Party, have any direct interest, as of the 
  

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Original Closing Date, based upon reasonable inquiry by any Credit Party, indirect interest, of any nature whatsoever in the Credit Parties, with the result
that the investment in the Credit Parties (whether directly or indirectly) is prohibited by law or the Loans are in violation of law. 
 7.16. Anti-Money Laundering. At all times throughout the term of the Loans, to the knowledge of any Credit Party, as of the Original Closing Date, based upon reasonable inquiry by such Credit Party, none of the funds of Holdings or
any of its Subsidiaries that are used to repay the Loans shall be derived from any unlawful activity with the result that the making of the Loans would be in violation of law. 
 7.17. Payment of Taxes. Each of Holdings and its Subsidiaries shall timely file all material tax returns required by any Governmental Authority
and timely pay and discharge all Taxes imposed on it or on its income or profits or on any of its Property (except for any such Taxes (or tax returns with respect to such Taxes) (a) the payment of which is being contested in good faith and by
proper proceedings and against which adequate reserves are being maintained in accordance with GAAP and (b) which individually and in the aggregate are not reasonably expected to have a Material Adverse Effect). 
 7.18. Payment of Wages. Borrower shall and shall cause each of its Subsidiaries to at all times comply, in all material respects, with the
material requirements of the Fair Labor Standards Act, as amended, including, without limitation, the provisions of such Act relating to the payment of minimum and overtime wages as the same may become due from time to time. 
 SECTION 8. NEGATIVE COVENANTS 
 Holdings and Borrower hereby agree that they shall not, and Borrower shall not permit any of its Qualified Subsidiaries (except where Non-Qualified Subsidiaries are expressly restricted or “Subsidiaries” are referenced to) to,
directly or indirectly, so long as any of the Commitments remain in effect or any Loan, Note or L/C Obligation remains outstanding and unpaid, any amount remains available to be drawn under any Letter of Credit (unless cash in an amount equal to
such amount has been deposited to a cash collateral account established by the Administrative Agent) or any other amount is owing to any Lender or the Administrative Agent hereunder or under any other Credit Document (it being understood that each
of the permitted exceptions to each of the covenants in this Section 8 is in addition to, and not overlapping with, any other of such permitted exceptions except to the extent expressly provided): 
 8.1. Indebtedness. Create, incur, assume or suffer to exist any Indebtedness, except: 
 (a) the Indebtedness outstanding on the Original Closing Date and disclosed in Schedule 5.26 to the Original Credit Agreement, and
the Refinancing Indebtedness in respect thereof on terms and conditions taken as a whole no less favorable to Borrower and its Qualified Subsidiaries or the Lenders than the Indebtedness being Refinanced; 
 (b) Indebtedness under the Credit Documents; 
 (c) Contingent Obligations permitted by subsection 8.3; 
  

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 (d) Indebtedness secured by Permitted Liens not otherwise permitted under this subsection
8.1; 
 (e) other unsecured Indebtedness of Borrower and its Qualified Subsidiaries in an aggregate principal amount not to
exceed $5,000,000 at any time outstanding; 
 (f) Indebtedness of Borrower and its Qualified Subsidiaries in respect of
Financing Leases and Purchase Money Indebtedness of Borrower and its Qualified Subsidiaries to finance the purchase of fixed or capital assets in an amount which shall not exceed the purchase price of the assets purchased, and Refinancings thereof,
in an aggregate amount not to exceed $5,000,000 at any one time outstanding and to the extent subsection 8.9 would not be contravened; 
 (g) Indebtedness (i) of a Person assumed in connection with an Acquisition of such Person (or Indebtedness of such person existing at the time such Person was acquired) so long as such Indebtedness was not
incurred in anticipation of, or in connection with, such Acquisition, or (ii) to any one or more Persons selling the entity or assets acquired in an Acquisition (including seller earnouts) which such Indebtedness to any seller shall be on
terms, conditions and pursuant to documentation reasonably satisfactory to the Administrative Agent; provided, however, Indebtedness under subsections 8.1(g)(i) and (ii) and Refinancings thereof shall not exceed $15,000,000 in the
aggregate at any time outstanding and Indebtedness under subsections 8.1(g)(i) and (ii) shall not exceed $20,000,000 in the aggregate at any time outstanding; 
 (h) the New Notes (including any notes issued in exchange therefor in accordance with any registration rights document entered into in
connection with the issuance of the New Notes); 
 (i) Indebtedness under Hedge Agreements permitted by subsection 8.8;

 (j) Holdings High Yield Notes; 
 (k) Indebtedness of Borrower or any of its Subsidiaries to Borrower or any other Subsidiary of Borrower so long as the corresponding debt
instruments, if any, are pledged to the Administrative Agent as security for the Obligations; provided that Indebtedness of any Non-Qualified Subsidiary or any Foreign Subsidiary to Borrower or any Subsidiary Guarantor shall be subject to
subsection 8.6; 
 (l) Indebtedness in connection with surety bonds, letters of credit and performance bonds obtained in the
ordinary course of business in connection with workers’ compensation obligations of Borrower and its Qualified Subsidiaries; and 
 (m) Senior Discount Notes; 
 provided if any Subsidiary would be required to comply with subsection 7.9(b)
immediately after giving effect to the incurrence of any such Indebtedness and the application of the resulting proceeds, such Subsidiary shall deliver to the Administrative Agent all intercompany notes owing from such Subsidiary to any Credit Party
within 10 days of the transaction giving rise to such requirement; 
  

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 Holdings and Borrower hereby agree that they shall not, and Borrower shall not permit any of its
Qualified Subsidiaries to designate, or permit or suffer to exist the designation of, any Indebtedness or other obligation, other than the Obligations, as “Designated Senior Indebtedness,” as such term may be defined in the New Notes or
the indenture under which they were issued, or effect or permit or suffer to exist any comparable designation that confers upon the holders of such Indebtedness or other obligation (or any Person acting on their behalf) the right to initiate payment
blockage periods under the New Notes or the indenture under which they were issued. 
 8.2. Liens. Create, incur, assume or suffer to
exist any Lien upon any of its property, assets, income or profits, whether owned on the Original Closing Date or thereafter acquired, except: 
 (a) any Lien in favor of the Administrative Agent or any Lender (or any Person party to a Hedge Agreement with Borrower who was a Lender or an Affiliate of a Lender at the date of entering into such Hedge Agreement
with Borrower) given to secure the Obligations (including in respect of a Hedge Agreement); 
 (b) Liens in existence on the
Original Closing Date and disclosed on Schedule 8.2(b) to the Original Credit Agreement; provided that no such Lien shall extend to or cover other assets or property of Borrower or its Qualified Subsidiaries other than the respective
assets or property encumbered by such Lien on the Original Closing Date; 
 (c)(i) Liens on Real Property or other property
for taxes, assessments, governmental charges or levies not yet delinquent or which are being contested in good faith and by appropriate proceedings and (ii) Liens for taxes, assessments, judgments, governmental charges or levies or claims if
(A) adequate reserves with respect thereto are maintained on the books of Holdings, Borrower or the relevant Qualified Subsidiary, as the case may be, in accordance with GAAP, (B) in the case of any such charge which has or may become a
Lien against any of the Collateral, such Lien and the contest thereof shall satisfy the Contested Collateral Lien Conditions and (C) all such Liens, individually and in the aggregate, are not reasonably expected to have a Material Adverse
Effect; 
 (d) Liens of carriers, warehousemen, landlords, mechanics, vendors (solely to the extent arising by operation of
law), laborers and materialmen incurred in the ordinary course of business for sums not yet due or being diligently contested in good faith and by appropriate proceedings if (i) adequate reserves with respect thereto are maintained on the books
of Holdings, Borrower or the relevant Qualified Subsidiary, as the case may be, in accordance with GAAP and (ii) in the case of any such Lien against any of the Collateral, such Lien and the contest thereof shall satisfy the Contested
Collateral Lien Conditions; 
 (e) Liens incurred in the ordinary course of business in connection with worker’s
compensation and unemployment insurance, social security obligations, assessments or government charges which are not overdue for more than sixty (60) days; 
 (f) restrictions on the transfer of assets of Borrower or its Subsidiaries imposed by the Communications Act and any regulations
thereunder; 
  

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 (g) easements, rights-of-way, zoning, building code or other land use restrictions,
licenses, reservations or restrictions on use and other similar encumbrances on the use of real property which do not, individually or in the aggregate, materially impair the use or occupancy of the affected property in the ordinary conduct of the
business; 
 (h) Liens reflected by UCC financing statements filed in respect of Financing Leases permitted pursuant to
subsection 8.1 hereof and operating leases of Borrower or any of its Qualified Subsidiaries; 
 (i) Liens to secure
performance of statutory obligations, surety or appeal bonds, performance bonds, bids or tenders, in each case for amounts not yet delinquent or, to the extent such amounts are so delinquent, such amounts are being contested in good faith by
appropriate proceedings promptly instituted and diligently conducted if (i) adequate reserves with respect thereto are maintained on the books of Holdings, Borrower or the relevant Subsidiary, as the case may be, in accordance with GAAP and
(ii) in the case of any such Lien against any of the Collateral, (A) such Lien and the contest thereof shall satisfy the Contested Collateral Lien Conditions and (B) to the extent such Liens are not imposed by law, such Lien shall in
no event encumber any Collateral other than cash and Cash Equivalents; 
 (j) judgment Liens which do not result in an Event
of Default under subsection 9(h); 
 (k) Liens in connection with escrow deposits made in connection with Acquisitions
permitted hereunder, in each case for amounts not yet delinquent or, to the extent such amounts are so delinquent, such amounts are being contested in good faith by appropriate proceedings promptly instituted and diligently conducted if
(i) adequate reserves with respect thereto are maintained on the books of Holdings, Borrower or the relevant Subsidiary, as the case may be, in accordance with GAAP and (ii) in the case of any such Lien against any of the Collateral,
(A) such Lien and the contest thereof shall satisfy the Contested Collateral Lien Conditions and (B) to the extent such Liens are not imposed by law, such Lien shall in no event encumber any Collateral other than cash and Cash Equivalents;

 (l) Liens in respect of Purchase Money Indebtedness; provided that no such Lien incurred in connection with such
Indebtedness shall extend to or cover other property of Borrower or such Subsidiary other than the respective property so acquired, and the principal amount of Indebtedness secured by any such Lien shall at no time exceed the original purchase price
of such property; 
 (m) Liens on a Person or assets acquired in a Permitted Acquisition which were existing on the date of
such a Permitted Acquisition and not created in anticipation of such Acquisition; provided, however, that (1) such Liens do not extend beyond the assets of the Person or assets acquired and (2) any Indebtedness secured by such Liens
is permitted by subsection 8.1(g); 
 (n) Permitted Encumbrances; 
 (o) Liens on documents of title and the property covered thereby securing Indebtedness in respect of the Commercial L/Cs or other
commercial letters of credit; 
  

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 (p) (i) mortgages, liens, security interests, restrictions, encumbrances or any
other matters of record that have been placed by any developer, landlord or other third party on property over which Borrower or any of its Qualified Subsidiaries has easement rights or on any Leased Property and subordination or similar agreements
relating thereto and (ii) any condemnation or eminent domain proceedings affecting any Real Property; 
 (q) leases or
subleases or licenses or sublicenses with respect to the assets or properties of Borrower or any of its Qualified Subsidiaries, in each case, entered into in the ordinary course of Borrower’s or such Qualified Subsidiary’s business so long
as such leases or subleases affecting Mortgaged Property (i) are subordinate in all respects to the Liens granted and evidenced by the Security Documents and, in the case of any lease or sublease entered into after the Original Closing Date
affecting any Mortgaged Property, such lease or sublease shall also be entered into in compliance with the provisions of the applicable Mortgage and (ii) do not, individually or in the aggregate, (A) interfere in any material respect with
the ordinary conduct of the business of Borrower or any of its Qualified Subsidiaries or (B) materially impair the use (for its intended purposes) or the value of the assets or property subject thereto; 
 (r) banker’s liens and rights of set-off relating to deposit accounts; and 
 (s) interests of a licensor under a license agreement; 
 provided that no consensual Liens shall be permitted to exist, directly or indirectly, on any Securities Collateral (as defined in the Security Agreement), other than Liens granted pursuant to the Security
Documents. 
 8.3. Contingent Obligations. Create, incur, assume or suffer to exist any Contingent Obligation, except: 
 (a) the Guarantees; 
 (b) other guarantees by Borrower or any Qualified Subsidiary incurred in the ordinary course of business for an aggregate amount at any time outstanding not to exceed $5,000,000; 
 (c) guarantees by Borrower or any Subsidiary Guarantor of obligations of (x) Borrower or any Subsidiary Guarantor and (y) of
obligations of any Foreign Subsidiary that is a Qualified Subsidiary in an aggregate principal amount not to exceed $5,000,000 (plus the sum of any Dividend Payments or amounts distributed by such Foreign Subsidiary to Borrower or any
Subsidiary Guarantor), minus the sum of (A) the amount owed by such Foreign Subsidiary in the aggregate to Borrower and/or the Subsidiary Guarantors then outstanding pursuant to subsection 8.1(k) and (B) the amount of investments
made in Foreign Subsidiaries pursuant to subsection 8.6(b); provided that, in each case, if the primary obligation being guaranteed is subordinated to the Loans or the Guarantees, such guarantees are subordinated to the Loans or the
Guarantees on substantially the same basis as such primary obligation is subordinated; 
 (d) Contingent Obligations relating
to any Indebtedness permitted under subsection 8.1(a); 
  

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 (e) guarantees of obligations to third parties in connection with relocation of employees
of Borrower or any of its Qualified Subsidiaries, in an amount which, together with all loans and advances made pursuant to subsection 8.6(l), shall not exceed $2,000,000 at any time outstanding; 
 (f) Contingent Obligations in connection with workers’ compensation obligations, and in connection with performance, surety and
appeal bonds, and similar obligations incurred in the ordinary course of business, of Borrower and its Qualified Subsidiaries; 
 (g) Hedge Agreements permitted by subsection 8.8 or otherwise entered into in the ordinary course of business to hedge obligations and not for speculative purposes; 
 (h) endorsements of negotiable instruments for collection in the ordinary course of business; and 
 (i) guarantees by the Subsidiary Guarantors of the New Notes. 
 8.4. Fundamental Changes. Enter into any merger or consolidation or amalgamation, or liquidate, wind up or dissolve itself (or suffer any
liquidation or dissolution), or engage in any type of business other than of the same general type conducted by it on the Original Closing Date, except: 
 (a) for the transactions otherwise permitted pursuant to paragraph (a) or (g) of subsection 8.5 or pursuant to subsection 8.6, 
 (b) any Subsidiary may be merged with and into Borrower or a Qualified Subsidiary, and 
 (c) any Subsidiary of Borrower with a net book value not greater than $100,000 may be dissolved; 
 provided that in connection with the foregoing, the appropriate Credit Parties shall take all actions necessary or reasonably requested by the Administrative
Agent to maintain the perfection or perfect, as the case may be, protect and preserve the Liens on the Collateral granted to the Administrative Agent pursuant to the Security Documents and otherwise comply with the provisions of subsection 7.9
to the extent applicable. 
 8.5. Sale of Assets. Convey, sell, lease (other than a sublease of real property), assign, transfer or
otherwise dispose of (including through a transaction of merger or consolidation of any Subsidiary) any of its property, business or assets (including, without limitation, other payments and receivables but excluding leasehold interests), whether
owned on the Original Closing Date or thereafter acquired, except: 
 (a) Borrower may transfer assets of Borrower to any
Subsidiary Guarantor and the Subsidiaries may transfer assets to Borrower or to any Subsidiary Guarantor (including the transfer of any or all of the Capital Stock of any Subsidiary to Borrower or any Subsidiary Guarantor) so long as such assets
(i) remain in the United States and (ii) if such assets are located outside of the United States the aggregate value of all assets so transferred does not exceed $15,000,000; 
  

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 (b) any Taking or Destruction affecting any property or assets subject, however, to the
proviso set forth in clause (c) of the definition of Net Proceeds; 
 (c) Subsidiaries may (x) be dissolved in
accordance with subsection 8.4 and (y) pay dividends in accordance with subsection 8.11; 
 (d) Investments permitted by
subsection 8.6; 
 (e) licenses or sublicenses by Borrower or any of its Subsidiaries of software, Intellectual Property and
general intangible and leases, licenses or subleases of other property in the ordinary course of business and which do not materially interfere with the business of Borrower or any of its Subsidiaries; 
 (f) any disposition or dispositions (in an aggregate amount not to exceed $2,000,000 during the term of this Agreement) in connection with
a Sale and Leaseback Transaction; 
 (g) any sale or disposition of any interest in property or assets subject, however, to
the proviso set forth in clause (b) of the definition of Net Proceeds; provided that the aggregate amount of Net Proceeds from such sales or dispositions shall not exceed $10,000,000 from and after the Original Closing Date; and

 (h) the sale or other disposition of any property or assets that, in the reasonable judgment of Borrower has become
uneconomic, obsolete or worn out, and which is sold or disposed of in the ordinary course of business or the trade in of equipment for equipment in better condition or of better quality; provided that, to the extent such properties or assets
constituted Collateral, the net proceeds thereof shall be reinvested in properties or assets owned (or to be owned) by Borrower or its Qualified Subsidiaries having a fair market value at least equal to the amount of such net proceeds and any
property or assets purchased with such net proceeds shall be mortgaged or pledged, as the case may be, to the Administrative Agent, for its benefit and for the benefit of the other Secured Parties, in accordance with subsection 7.9; 

provided that all sales, transfers, leases and other dispositions permitted hereby shall be made for fair value and for at least 85% cash consideration in the
case of sales, transfers, leases and other dispositions permitted by clauses (h) (other than in the case of any trade-ins), (g) and (f) (including for purposes of this calculation as cash consideration the amount of any liabilities
(other than subordinated liabilities) assumed from Holdings or any of its Subsidiaries by a purchaser or other transferee). 
 8.6.
Investments. Make any Investment in (including, without limitation, any acquisition of all or any substantial portion of the assets, and any acquisition of a business or a product line, of other companies), any Person (except to the extent
permitted by subsection 8.3), except: 
 (a) Cash Equivalents; 
 (b) Investments by Borrower and the Subsidiary Guarantors in Capital Stock in their respective Subsidiaries that exist immediately prior
to any applicable transaction; provided that (i) any such Capital Stock held by a Credit Party shall be pledged to the extent required hereunder and (ii) the aggregate amount of investments by Credit Parties in, and loans and
advances by 

  

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Credit Parties to and guarantees by Credit Parties of Indebtedness of, Subsidiaries that are not Credit Parties made after the Original Closing Date shall
not exceed $15,000,000 at any time outstanding; 
 (c) loans, advances or Indebtedness permitted by subsection 8.1(c);

 (d) loans or extensions of credit in the ordinary course of business not to exceed, in the aggregate outstanding at any
time, $500,000; 
 (e) intercompany loans and advances permitted pursuant to subsection 8.1(k); 
 (f) Investments existing as of Original Closing Date, including Investments in Subsidiaries of Borrower, and set forth on Schedule
8.6 to the Original Credit Agreement. 
 (g) Investments made in order to consummate Acquisitions; provided,
however, that (u) no Default or Event of Default exists before or after giving effect to the Acquisition, (v) Holdings shall have delivered to the Administrative Agent revised financial projections for Holdings and its Subsidiaries on
a consolidated basis giving pro forma effect to the Acquisition and such revised projections shall be reasonably acceptable to the Administrative Agent, (w) on a Pro Forma Basis, after giving effect to such Acquisition(s), Holdings would be in
compliance with subsections 8.9(A) and (B) and would have been in compliance with subsection 8.9(C) and (D) on the last day of the most recently completed fiscal quarter for which financial statements have been or were required
to be delivered pursuant to subsection 7.1 (assuming, for purposes of subsection 8.9, that such Acquisition had occurred on the first day of each period being tested) as evidenced in an Officers’ Certificate delivered to the
Administrative Agent at least 10 days (or such shorter period as the Administrative Agent may agree) prior to the consummation of such Acquisition, accompanied by supporting schedules and data in reasonable detail, and (x) such Acquisition
shall be effected through Borrower or a Subsidiary Guarantor and the Person acquired shall be merged with or into a Borrower or a Subsidiary Guarantor or shall be at the time of consummation thereof a Domestic Subsidiary (any such Acquisition in
compliance with this subsection 8.6(g), a “Permitted Acquisition”); 
 (h) Borrower and its Subsidiaries
may acquire and hold receivables owing to it, if created or acquired in the ordinary course of business and payable or dischargeable in accordance with customary trade terms; provided that nothing in this clause (e) shall prevent
Borrower or any of its Subsidiaries from offering such concessionary trade terms, or from receiving such investments, in connection with the bankruptcy or reorganization of their respective suppliers or customers or the settlement of disputes with
such customers or suppliers arising in the ordinary course of business, as management deems reasonable in the circumstances; 
 (i) other Investments by Borrower or any of its Qualified Subsidiaries not exceeding in the aggregate outstanding at any time (without giving effect to any write downs or write offs thereof, but net of any cash returns of capital, cash
dividends and cash distributions received by Borrower our any Qualified Subsidiary in respect thereof) $5,000,000; provided, however, that at the time of making any such Investments no Default shall exist or would arise therefrom; 

 

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 (j) Borrower or any of its Subsidiaries may make any Investment; provided that
(i) subsection 8.14 would not be contravened thereby and (ii) such Investment is funded solely by the issuance of Capital Stock or from the proceeds of a substantially contemporaneous issuance of Capital Stock not required to be
applied to the prepayment of the Loans pursuant to subsection 4.5(a) which has not been used pursuant to subsection 8.6(b)(iii); 
 (k) Investment by Holdings in Borrower; and 
 (l) Borrower or any of its Subsidiaries may
make travel and entertainment advances and relocation and other loans to officers and employees of Borrower or any of its Subsidiaries; provided that the aggregate principal amount of all such loans and advances outstanding at any one time,
together with the guarantees of such loans and advances made pursuant to subsection 8.3(e), shall not exceed $2,000,000 at any one time outstanding. 
 If any Subsidiary would be required to comply with subsection 7.9(b) immediately after giving effect to any investment permitted by subsection 8.6(b), such Subsidiary shall comply with the requirements of
such subsection within 10 days of the transaction giving rise to such requirement. 
 8.7. [Reserved] 
 8.8. Hedge Agreements. Enter into, create, incur, assume or suffer to exist any Hedge Agreements or obligations in respect thereof except in the
ordinary course of business for non-speculative purposes or pursuant to subsection 7.13. 
  

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 8.9. Financial Covenants. 
 (A) Total Leverage Ratio. At any time during any period set forth below, permit the Total Leverage Ratio to be greater than the ratio set forth
below opposite such period: 
  

			
	 Period
	  	Ratio
	 Original Closing Date to September 29, 2004
	  	6.40:1.00
	 September 30, 2004 to December 30, 2004
	  	6.35:1.00
	 December 31, 2004 to March 30, 2005
	  	6.30:1.00
	 March 31, 2005 to June 29, 2005
	  	6.25:1.00
	 June 30, 2005 to September 29, 2005
	  	6.00:1.00
	 September 30, 2005 to March 30, 2006
	  	5.85:1.00
	 March 31, 2006 to June 29, 2006
	  	5.75:1.00
	 June 30, 2006 to September 29, 2006
	  	5.60:1.00
	 September 30, 2006 to December 30, 2006
	  	5.50:1.00
	 December 31, 2006 to March 30, 2007
	  	5.25:1.00
	 March 31, 2007 to June 29, 2007
	  	5.35:1.00
	 June 30, 2007 to September 29, 2007
	  	5.25:1.00
	 September 30, 2007 to December 30, 2007
	  	5.00:1.00
	 December 31, 2007 to March 30, 2008
	  	4.90:1.00
	 March 31, 2008 to June 29, 2008
	  	4.50:1.00
	 June 30, 2008 to September 29, 2008
	  	4.25:1.00
	 September 30, 2008 to December 30, 2008
	  	4.00:1.00
	 December 31, 2008 to March 30, 2009
	  	3.90:1.00
	 March 31, 2009 to Tranche B-1 Maturity Date
	  	3.75:1.00

 (B) Senior Leverage Ratio. At any time during any period set forth below, permit the Senior
Leverage Ratio to be greater than the ratio set forth below opposite such period: 
  

			
	 Period
	  	Ratio
	 Original Closing Date to September 29, 2004
	  	4.30:1.00
	 September 30, 2004 to March 30, 2005
	  	4.00:1.00
	 March 31, 2005 to June 29, 2005
	  	3.85:1.00
	 June 30, 2005 to March 30, 2006
	  	3.75:1.00
	 March 31, 2006 to December 30, 2006
	  	3.50:1.00
	 December 31, 2006 to March 30, 2007
	  	3.25:1.00
	 March 31, 2007 to June 29, 2007
	  	3.00:1.00
	 June 30, 2007 to September 29, 2007
	  	2.85:1.00
	 September 30, 2007 to December 30, 2007
	  	2.65:1.00
	 December 31, 2007 to March 30, 2008
	  	2.50:1.00
	 March 31, 2008 to December 30, 2008
	  	2.25:1.00
	 December 31, 2008 to Tranche B-1 Maturity Date
	  	2.00:1.00

  

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 (C) Interest Coverage. For any four consecutive fiscal quarters ending on the dates or during any
period set forth below (as applicable), permit the Consolidated Interest Coverage Ratio to be less than the ratio set forth below opposite such period: 
  

			
	 Period
	  	Ratio
	 September 30, 2004 to December 31, 2005
	  	1.75:1.00
	 January 1, 2006 to December 31, 2006
	  	1.85:1.00
	 January 1, 2007 to June 29, 2007
	  	1.65:1.00
	 June 30, 2007 to September 29, 2007
	  	1.75:1:00
	 September 30, 2007 to December 30, 2007
	  	1.85:1.00
	 December 31, 2007 to March 30, 2008
	  	1.90:1.00
	 March 31, 2008 to June 29, 2008
	  	2.00:1.00
	 June 30, 2008 to December 31, 2009
	  	2.10:1.00
	 January 1, 2010 to Tranche B-1 Maturity Date
	  	2.20:1.00

 (D) Fixed Charge Coverage Ratio. For any four consecutive fiscal quarters ending on the
dates or during any period set forth below (as applicable), permit the Consolidated Fixed Charge Coverage Ratio to be less than the ratio set forth below opposite such period: 
  

			
	 Period
	  	Ratio
	 September 30, 2004 to March 30, 2007
	  	1.10:1.00
	 March 31, 2007 to June 29, 2007
	  	1.05:1.00
	 June 30, 2007 to September 29, 2007
	  	1.10:1.00
	 September 30, 2007 to December 31, 2008
	  	1.15:1.00
	 January 1, 2009 to December 31, 2009
	  	1.20:1.00
	 January 1, 2010 to Tranche B-1 Maturity Date
	  	1.25:1.00

 8.10. Clauses Restricting Subsidiary Distributions. Enter into or suffer to exist or become
effective any consensual encumbrance or restriction on the ability of any Qualified Subsidiary of Borrower to (a) make Dividend Payments in respect of any Capital Stock of such Subsidiary held by, or pay any Indebtedness owed to, Borrower or
any other Subsidiary of Borrower, (b) make loans or advances to, or other Investments in, Borrower or any other Subsidiary of Borrower or (c) transfer any of its assets to Borrower or any other Subsidiary of Borrower, except for such
encumbrances or restrictions existing under or by reason of (i) any restrictions existing under the Credit Documents and (ii) any restrictions with respect to a Subsidiary imposed pursuant to an agreement that has been entered into in
connection with the disposition of all or substantially all of the Capital Stock or assets of such Subsidiary. 
 8.11. Dividends.
Declare, make or pay any Dividend Payments on any shares of any class of Capital Stock, either directly or indirectly, except that: 
 (a) Qualified Subsidiaries may pay Dividend Payments pro rata to the holders of their Capital Stock (giving effect to relative preferences and priorities); 
 (b) Borrower and its Qualified Subsidiaries may pay or make Dividend Payments or distributions to any holder of its Capital Stock in the
form of additional shares of Capital Stock of the same class and type; 
 (c) Borrower and Holdings may make Dividend Payments
so long as the proceeds thereof shall ultimately be used by Parent to make repurchase shares of Capital Stock of Parent owned by former, present or future employees of Borrower or its Qualified Subsidiaries or their 

  

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assigns, estates and heirs; provided that the aggregate amount of Dividend Payments made by Borrower or Holdings pursuant to this paragraph
(c) shall not in the aggregate exceed (i) $1,000,000 in any fiscal year or (ii) $5,000,000 during the term of this Agreement, plus any amounts contributed to Borrower as a result of resales of such repurchased shares of Capital Stock;

 (d) so long as no Default or Event of Default exists and is continuing at the time of such Dividend Payments or
distributions, not less than six months after the Original Closing Date, Holdings and Borrower may pay or make Dividend Payments or distributions to enable Holdings II to repay, in whole or in part, up to $30.0 million in aggregate principal amount
of Redeemable Common Equity, plus interest thereon (or, in lieu of such interest and without duplication, the aggregate outstanding amount of any line of credit linked to and representing the fees and interest rollup component of the Redeemable
Common Equity); provided that the aggregate amount of such Dividend Payments or distributions shall not exceed the Retained Amount; provided further that if on a Pro Forma Basis after giving effect to such Dividend Payments or
distributions the Total Leverage Ratio is less than or equal to 5.00 to 1.00, then such Dividend Payments or distributions may exceed the Retained Amount so long as, after giving effect to such Dividend Payments or distributions, the amount of the
Available Revolving Credit Commitments is not less than $15,000,000; provided further that on a Pro Forma Basis after giving effect to such Dividend Payments or distributions, Holdings would be in compliance with subsections 8.9(A) and (B);

 (e) Holdings and its Subsidiaries may pay or make Dividend Payments or distributions to one or more indirect parent
companies to enable them to pay expenses incurred in the ordinary course of business; provided the aggregate amount of all Dividend Payments or distributions made pursuant to this subsection 8.11(e) shall not exceed $1,000,000 in any fiscal
year; 
 (f) Borrower may pay or make Dividend Payments or distributions to Holdings to enable Holdings to make interest
payments on Holdings High Yield Notes and, following the fifth anniversary of the issue date thereof, the Senior Discount Notes, in each case as required; provided that on a Pro Forma Basis after giving effect to such Dividend Payments or
distributions, Holdings would, in each case, be in compliance with subsections 8.9(A) and (B); provided, further, that, in each case, no Default or Event of Default exists and is continuing at the time of such Dividend Payments or
distributions; 
 (g) Borrower may pay or make payments of Merger Consideration (as defined in the Merger Agreement); and

 (h) Borrower may make or pay Dividend Payments to Holdings to enable Holdings to (i) pay its consolidated, combined or
unitary Taxes or (ii) to make or pay Dividend Payments to Holdings II to enable Holdings II to pay its consolidated, combined or unitary Taxes. 
 8.12. Transactions with Affiliates. Enter into any transaction, including, without limitation, any purchase, sale, lease or exchange of property or the rendering of any service, with any Affiliate except for
transactions which are otherwise permitted under this Agreement and which are upon fair and reasonable terms no less favorable to Borrower or such Qualified Subsidiary than it would obtain in a hypothetical comparable arm’s length transaction
with a Person not an Affiliate; provided that nothing in 
  

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this subsection 8.12 shall prohibit Borrower or its Qualified Subsidiaries from engaging in the following transactions: (1) transactions between or
among Credit Parties, (2) the performance of Borrower’s or any Subsidiary’s obligations under any employment contract, collective bargaining agreement, employee benefit plan, related trust agreement or any other similar arrangement on
the Original Closing Date or thereafter entered into in the ordinary course of business, (3) the payment of fees, compensation and other benefits to, and customary indemnity and reimbursement provided on behalf of, employees, officers,
directors or consultants of Holdings, Borrower or any Subsidiary in the ordinary course of business, (4) the maintenance of benefit programs or arrangements for employees, officers or directors, including, without limitation, vacation plans,
health and life insurance plans, deferred compensation plans, and retirement or savings plans and similar plans, in each case, in the ordinary course of business, (5) transactions permitted by subsection 8.11, (6) transactions
existing on the Original Closing Date and included on Schedule 8.12 to the Original Credit Agreement on the terms in effect on the Original Closing Date or pursuant to any amendment modification or replacement thereof not disadvantageous
to the Lenders in any material respect and (7) the payment or reimbursement of all reasonable out-of-pocket expenses (including the reasonable fees, charges and disbursements of any counsel) incurred by ABRY or its Affiliates in connection with
(A) the Transaction; (B) any amendments, modifications or waivers of the provisions of the Credit Documents, the Merger Documentation or the Equity Documents (whether or not the transactions contemplated hereby or thereby shall be
consummated or any such amendment, modification or waiver becomes effective) or (C) their investment in Parent and participation in the management and affairs of the Credit Parties not to exceed $2,000,000 per year in the aggregate. 

8.13. Changes in Fiscal Year. Permit the fiscal year of Holdings and Borrower to end on a day other than on December 31 in any calendar
year. 
 8.14. Lines of Business. Engage in any business, or cause or permit any Subsidiary (including any Non-Qualified Subsidiary)
to engage in any business, except for the business of providing interpretation services (or which are related, ancillary or complementary thereto or are reasonable extensions thereof) or any activities then customarily undertaken by providers of
interpretation services; provided that any Subsidiary acquired subsequent to the Original Closing Date shall be in compliance herewith; provided further that the Borrower and its Subsidiaries, taken as a whole, shall at all times be
principally engaged in the business of providing over-the-phone interpretation services; provided further that the activities of Holdings shall be limited to (i) the ownership of the Capital Stock of Borrower, (ii) performance of
its obligations under the Credit Documents, (iii) actions required by law and (iv) the issuance of Senior Discount Notes and Holdings High Yield Notes and the performance of its obligations thereunder. 
 8.15. Amendments to Certain Documents. On or after the Original Closing Date, amend, modify, waive or terminate any provisions of any agreement
listed on Schedule 5.24(a) or (b) to the Original Credit Agreement in any such case in a manner which is materially adverse to Borrower or any of its Subsidiaries or the Lenders, without the consent of the Administrative
Agent, which consent shall not be unreasonably withheld. 
 8.16. Prepayments and Amendments of Certain Debt. (a) Optionally
prepay, retire, redeem, purchase, defease or exchange, or make or arrange for any mandatory prepayment, retirement, redemption, purchase or defeasance of any outstanding Indebtedness of Holdings and its Subsidiaries (other than (1) any
refinancing of Indebtedness permitted by this Agreement, (2) the Obligations and (3) the conversion or exchange of Indebtedness for or into Capital Stock), (b) waive, amend, supplement, modify, 
  

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terminate or release any of the provisions with respect to any Indebtedness of Holdings, Borrower or any of its Qualified Subsidiaries without the prior
consent of the Administrative Agent, to the extent that any such waiver, amendment, supplement, modification, termination or release would be materially adverse to Holdings, Borrower or any of its Qualified Subsidiaries or the Lenders, (c) make
or offer to make any optional or voluntary payment, prepayment, repurchase or redemption of or otherwise optionally or voluntarily defease or segregate funds with respect to Senior Discount Notes or the New Notes, (d) amend, modify, waive or
otherwise change, or consent or agree to any amendment, modification, waiver or other change to, any of the terms of the Senior Discount Notes or the New Notes (other than any such amendment, modification, waiver or other change that (i) would
extend the maturity or reduce the amount of any payment of principal thereof or reduce the rate or extend any date for payment of interest thereon and (ii) does not involve the payment of a consent fee), or (e) designate any Indebtedness
(other than obligations of the Credit Parties pursuant to the Credit Documents) as “Designated Senior Indebtedness” for the purposes of the New Note Indenture. 
 8.17. Negative Pledges. Except with respect to prohibitions against other encumbrances on specific property encumbered to secure payment of particular Indebtedness permitted hereunder or prohibitions in license
agreements under which Borrower or any of its Qualified Subsidiaries is the licensee, enter into any agreement prohibiting the creation or assumption of any Lien upon its properties or assets, whether owned on the Original Closing Date or thereafter
acquired, except pursuant to (a) the Credit Documents, (b) any other agreement that does not restrict in any manner (directly of indirectly) Liens created pursuant to the Credit Documents on property or assets of Borrower or any of
its Qualified Subsidiaries (whether owned on the Original Closing Date or thereafter acquired) securing the Loans or any Interest Rate Agreement and does not require the direct or indirect granting of any Lien securing any Indebtedness or other
obligation by virtue of the granting of Liens on or pledge of property of Borrower or any of its Qualified Subsidiaries to secure the Loans or any Interest Rate Agreement and (c) any industrial revenue or development bonds, acquisition
agreement or operating leases of real property and equipment entered into in the ordinary course of business. Notwithstanding any of the foregoing, Indebtedness incurred by a Non-Qualified Subsidiary may contain a provision that no Lien on the
assets of such Non-Qualified Subsidiary may exist unless such Indebtedness is equally and ratably secured with any other Indebtedness secured by such assets. 
 8.18. Sales and Leasebacks. Except as provided in subsection 8.5(f), enter into any arrangement with any Person providing for the leasing by Borrower or any Qualified Subsidiary of real or personal
property that has been or is to be sold or transferred by Borrower or such Subsidiary to such Person or to any other Person to whom funds have been or are to be advanced by such Person on the security of such property or rental obligations of
Borrower or such Subsidiary. 
 8.19. Creation of Subsidiaries. None of Holdings or Borrower shall establish, create or acquire any
additional Subsidiaries without the prior written consent of the Required Lenders; provided that Borrower may establish or create one or more wholly owned Subsidiaries of Borrower without such consent so long as Borrower and its Subsidiaries
comply with subsection 7.9 hereof. 
  

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 SECTION 9. EVENTS OF DEFAULT 
 Upon the occurrence and during the continuance of any of the following events: 
 (a) Holdings or Borrower shall fail to (i) pay any principal of any Loan or Note when due in accordance with the terms hereof or
thereof or to reimburse the Issuing Lender in accordance with subsection 3.8 or (ii) pay any interest on any Loan or Note or any other amount payable under any Credit Document within three days after any such interest or other amount
becomes due in accordance with the terms thereof or hereof; or 
 (b) Any representation or warranty made or deemed made by
any Credit Party in any Credit Document shall prove to have been incorrect in any material respect on or as of the date made or deemed made; or 
 (c) Holdings or Borrower shall default in the observance or performance of any agreement contained in subsection 7.6(a), 7.7(a) or 7.9 or Section 8 of this Agreement; provided, that solely for
the purpose of this subsection 9(c), any Net Proceeds received from a Permitted Issuance or contribution to capital that are used to repay Indebtedness subsequent to the end of any fiscal quarter, but prior to the date on which the Officer’s
Certificate is delivered pursuant to subsection 7.2(b) with respect to such fiscal quarter, shall be deemed to have been received, such Indebtedness shall be deemed to have been repaid as of the last day of such fiscal quarter for the purpose of
calculating total Indebtedness and such Indebtedness shall be deemed to have been repaid as of the first day of the relevant period for the purpose of calculating Consolidated Interest Expense related thereto and if, after giving effect thereto
Holdings and Borrower shall be in compliance with this subsection, Holdings and Borrower shall be deemed to have satisfied the requirements hereof as of the relevant date of determination with the same effect as though no failure to comply herewith
at such date had occurred, and the applicable breach or default hereof which had occurred shall be deemed cured for all purposes of this Agreement; provided further that notwithstanding anything herein to the contrary, in no event shall
Holdings be entitled to avail itself of the preceding proviso more than once in any consecutive four-quarter period; 
 (d)
Any Credit Party shall default in the observance or performance of any other agreement contained in any Credit Document and such default shall continue unremedied for a period of 30 days after Borrower’s receipt of written notice of such
default from the Administrative Agent or any Lender; or 
 (e) With respect to any Indebtedness, Interest Rate Agreement or
Contingent Obligation which aggregate in excess of $5,000,000 (other than the Loans and L/C Obligations) (A) Holdings or any of its Subsidiaries shall (i) default in any payment of principal of or interest on or other amounts in respect of
any Indebtedness (other than the Loans, the L/C Obligations and any intercompany debt) or Interest Rate Agreement or in the payment of any Contingent Obligation, beyond the period of grace, if any, provided in the instrument or agreement under which
such Indebtedness, Interest Rate Agreement or Contingent Obligation was created; or (ii) default (after giving effect to any applicable grace period) in the observance or performance of any other agreement or condition relating to any such
Indebtedness, Interest Rate Agreement or Contingent Obligation or contained in any instrument or agreement evidencing, securing or relating thereto, or any other event shall occur or condition exist, the effect of which default or other event or
condition 

  

 -97- 

 
is to cause, or to permit the holder or holders of such Indebtedness, the party or parties to such Interest Rate Agreements or beneficiary or beneficiaries
of such Contingent Obligation (or a trustee or agent on behalf of such holder or holders or beneficiary or beneficiaries) to cause (determined without regard to whether any notice or lapse of time is required), such Indebtedness to become due prior
to its stated maturity, such Interest Rate Agreement to be terminated, or such Contingent Obligation to become payable, (B) any such Indebtedness, Interest Rate Agreement or Contingent Obligation shall be declared due and payable, or required
to be prepaid other than by regularly scheduled required repayment prior to the stated maturity thereof, or (C) any such Indebtedness, Interest Rate Agreement or Contingent Obligation shall mature and remain unpaid; or 
 (f)(i) Holdings, Borrower or any of its Material Subsidiaries shall commence any case, proceeding or other action (A) under any
existing or future law of any jurisdiction, domestic or foreign, relating to bankruptcy, insolvency, reorganization or relief of debtors, seeking to have an order for relief entered with respect to it, or seeking to adjudicate it as bankrupt or
insolvent, or seeking reorganization, arrangement, adjustment, winding-up, liquidation, dissolution, composition or other relief with respect to it or its debts, or (B) seeking appointment of a receiver, trustee, custodian or other similar
official for it or for all or any substantial part of its assets, or Holdings, Borrower or any of its Material Subsidiaries shall make a general assignment for the benefit of its creditors; or (ii) there shall be commenced against Holdings,
Borrower or any of its Material Subsidiaries any case, proceeding or other action of a nature referred to in clause (i) above which results in the entry of an order for relief or any such adjudication or appointment which shall not have
been vacated, discharged, or stayed or bonded pending appeal within 60 days from the entry thereof; or (iii) there shall be commenced against Holdings, Borrower or any of its Material Subsidiaries any case, proceeding or other action seeking
issuance of a warrant of attachment, execution, distraint or similar process against all or any substantial part of its assets which results in the entry of an order for any such relief which shall not have been vacated, discharged, or stayed or
bonded pending appeal within 60 days from the entry thereof; or (iv) Holdings, Borrower or any of its Material Subsidiaries shall take any action in furtherance of, or indicating its consent to, approval of, or acquiescence in, any of the acts
set forth in clause (i), (ii) or (iii) above; or (v) Holdings, Borrower or any of its Subsidiaries shall generally not, or shall be unable to, or shall admit in writing its inability to, pay its debts as they become due; or

 (g) An ERISA Event shall have occurred that when taken together with all other ERISA Events that have occurred, could
reasonably be expected to result in a Material Adverse Effect; or 
 (h) One or more judgments or decrees shall be entered
against Holdings, Borrower or any of its Material Subsidiaries involving in the aggregate a liability (not paid or fully covered by insurance as to which the relevant insurance company has acknowledged coverage) of $5,000,000 or more and all such
judgments or decrees shall not have been vacated, discharged, stayed or bonded pending appeal within the time required by the terms of such judgment; or 
 (i) Any Credit Document shall cease, for any reason, to be in full force and effect or Holdings or any of its Subsidiaries shall so assert in writing, or any Security Document shall cease to give the Administrative
Agent for the benefit of the Secured Parties the rights, powers and privilege purported to be created thereby or cease to be effective to grant a perfected Lien on the Collateral described in such Security Document with the priority purported to be
created thereby, subject to such exceptions as may be permitted therein or herein; or 
  

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 (j) There shall have occurred a Change of Control; or 
 (k) Any non-monetary judgment, order or decree is entered against Holdings, Borrower or any of its Subsidiaries which does or would
reasonably be likely to have a Material Adverse Effect, and there shall be any period of 45 consecutive days during which a stay of enforcement of such judgment or order, by reason of a pending appeal or otherwise, shall not be in effect; or

 (l) the New Notes shall cease, for any reason, to be validly subordinated to the Obligations, as provided in the indenture
therefor, or any Credit Party, any Affiliate of any Credit Party, the trustee in respect of the New Notes or the holders of at least 25% in aggregate principal amount of the New Notes shall so assert; 
 then, and in any such event, (x) if such event is an Event of Default specified in paragraph (f) above with respect to Holdings or Borrower, automatically
(i) the Commitments shall immediately terminate and the Loans hereunder (with accrued interest thereon) and all other amounts owing under this Agreement and the Notes shall immediately become due and payable, and (ii) all obligations of
Borrower in respect of the Letters of Credit, although contingent and unmatured, shall become immediately due and payable and the Issuing Lender’s obligations to issue the Letters of Credit shall immediately terminate and (y) if such event
is any other Event of Default, so long as any such Event of Default shall be continuing, either or both of the following actions may be taken: (i) with the consent of the Required Lenders, the Administrative Agent may, or upon the request of
the Required Lenders, the Administrative Agent shall, by notice to Borrower, declare the Commitments and the Issuing Lender’s obligations to issue the Letters of Credit to be terminated forthwith, whereupon the Commitments and such obligations
shall immediately terminate; and (ii) with the consent of the Required Lenders, the Administrative Agent may, or upon the request of the Required Lenders, the Administrative Agent shall, by notice of default to Borrower, (a) declare all or
a portion of the Loans hereunder (with accrued interest thereon) and all other amounts owing under this Agreement and the Notes to be due and payable forthwith, whereupon the same shall immediately become due and payable, and (b) declare all or
a portion of the obligations of Borrower in respect of the Letters of Credit, although contingent and unmatured, to be due and payable forthwith, whereupon the same shall immediately become due and payable and/or demand that Borrower discharge any
or all of the obligations supported by the Letters of Credit by paying or prepaying any amount due or to become due in respect of such obligations. All payments under this Section 9 on account of undrawn Letters of Credit shall be made by
Borrower directly to a cash collateral account established by the Administrative Agent for such purpose for application to Borrower’s reimbursement obligations under subsection 3.8 as drafts are presented under the Letters of Credit,
(x) with the balance, if any, to be applied to Borrower’s obligations under this Agreement and the Notes as the Administrative Agent shall determine with the approval of the Required Lenders and (y) after all Letters of Credit have
terminated in accordance with their terms (or been fully drawn upon), and after all obligations under this Agreement and the Notes have been paid in full (other than ongoing indemnity obligations where no demand for payment has been made), any
excess amounts on deposit shall be returned to Borrower. Except as expressly provided above in this Section 9, presentment, demand, protest and all other notices of any kind are hereby expressly waived. 
  

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 SECTION 10. THE AGENTS AND THE ISSUING LENDER 
 10.1. Appointment. Each Lender hereby irrevocably designates and appoints Merrill Lynch Capital Corporation as the Administrative Agent under this
Agreement and each of the other Credit Documents and irrevocably authorizes Merrill Lynch Capital Corporation, as Administrative Agent for such Lender, to take such action on its behalf under the provisions of the Credit Documents and to exercise
such powers and perform such duties as are expressly delegated to the Administrative Agent by the terms of the Credit Documents, together with such other powers as are reasonably incidental thereto. Notwithstanding any provision to the contrary
elsewhere in this Agreement, no Agent shall have any duties or responsibilities, except those expressly set forth herein, or any fiduciary relationship with any Lender, and no implied covenants, functions, responsibilities, duties, obligations or
liabilities shall be read into the Credit Documents or otherwise exist against any Agent. 
 10.2. Delegation of Duties. The
Administrative Agent may execute any of its duties under this Agreement and each of the other Credit Documents by or through agents or attorneys-in-fact and shall be entitled to advice of counsel concerning all matters pertaining to such duties. The
Administrative Agent shall not be responsible for the negligence or misconduct of any agents or attorneys-in-fact selected by it with reasonable care, except as otherwise provided in subsection 10.3. 
 10.3. Exculpatory Provisions. No Agent nor any of its officers, directors, employees, agents, attorneys-in-fact or Affiliates shall be
(i) liable for any action lawfully taken or omitted to be taken by it or such Person under or in connection with the Credit Documents (except for its or such Person’s own gross negligence or willful misconduct), or (ii) responsible in
any manner to any of the Lenders for any recitals, statements, representations or warranties made by any Credit Party or any officer thereof contained in the Credit Documents or in any certificate, report, statement or other document referred to or
provided for in, or received by the Agents under or in connection with, the Credit Documents or for the value, validity, effectiveness, genuineness, enforceability or sufficiency of the Credit Documents or for any failure of any Credit Party to
perform its obligations thereunder. The Agents shall not be under any obligation to any Lender to ascertain or to inquire as to the observance or performance of any of the agreements contained in, or conditions of, any Credit Document, or to inspect
the properties, books or records of any Credit Party. 
 10.4. Reliance by Agents. The Administrative Agent shall be entitled to rely,
and shall be fully protected in relying, upon any Note, entries maintained in the Register, writing, resolution, notice, consent, certificate, affidavit, letter, cablegram, telegram, telecopy, telex or teletype message, statement, order or other
document or conversation believed by it to be genuine and correct and to have been signed, sent or made by the proper Person or Persons and upon advice and statements of legal counsel (including, without limitation, counsel to Borrower), independent
accountants and other experts selected by the Administrative Agent. The Administrative Agent may deem and treat the payee of any Note as the owner thereof for all purposes unless a written notice of assignment, negotiation or transfer thereof shall
have been filed with the Administrative Agent. The Administrative Agent shall be fully justified in failing or refusing to take any action under any Credit Document unless it shall first receive such advice or concurrence of the Required Lenders
(or, where a higher percentage of the Lenders is expressly required hereunder, such Lenders) as it deems appropriate or it shall first be indemnified to its satisfaction by the Lenders against any and all liability and expense which may be incurred
by it by reason of taking or continuing to take any such action. The Administrative Agent shall in all cases be fully protected in acting, or in refraining from acting, under any Credit Document in accordance with a request of the Required

  

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Lenders (unless a higher percentage of Lenders is expressly required), and such request and any action taken or failure to act pursuant thereto shall be
binding upon all the Lenders and all future holders of the Notes. 
 10.5. Notice of Default. No Agent shall be deemed to have
knowledge or notice of the occurrence of any Default or Event of Default hereunder unless such Agent has received written notice from an Agent, a Lender or Borrower or any other Credit Party referring to this Agreement, describing such Default or
Event of Default and stating that such notice is a “notice of default.” In the event that the Administrative Agent receives such a notice, the Administrative Agent shall promptly give notice thereof to the Lenders. The Administrative Agent
shall take such action with respect to such Default or Event of Default as shall be reasonably directed by the Required Lenders; provided that unless and until the Administrative Agent shall have received such directions, the Administrative
Agent may (but shall not be obligated to) take such action, or refrain from taking such action, with respect to such Default or Event of Default as it shall deem advisable in the best interests of the Lenders. 
 10.6. Non-Reliance on Agents and Other Lenders. Each Lender expressly acknowledges that no Agent nor any officers, directors, employees, agents,
attorneys-in-fact or Affiliates thereof has made any representations or warranties to it and that no act by any Agent taken after the Original Closing Date, including any review of the affairs of the Credit Parties, shall be deemed to constitute any
representation or warranty by such Agent to any Lender. Each Lender represents to the Agents that it has, independently and without reliance upon any Agent or any other Lender, and based on such documents and information as it has deemed
appropriate, made its own appraisal of and investigation into the business, operations, property, financial and other condition and creditworthiness of Borrower and its Subsidiaries and made its own decision to make its Loans hereunder and enter
into this Agreement. Each Lender also represents that it will, independently and without reliance upon any Agent or any other Lender, and based on such documents and information as it shall deem appropriate at the time, continue to make its own
credit analysis, appraisals and decisions in taking or not taking action under the Credit Documents, and to make such investigation as it deems necessary to inform itself as to the business, operations, property, financial and other condition and
creditworthiness of Borrower and its Subsidiaries. Except for notices, reports and other documents expressly required to be furnished to the Lenders by the Administrative Agent hereunder, no Agent shall have any duty or responsibility to provide any
Lender with any credit or other information concerning the business, operations, property, financial and other condition or creditworthiness of the Credit Parties which may come into the possession of such Agent or any of its officers, directors,
employees, agents, attorneys-in-fact or Affiliates. 
 10.7. Indemnification. The Lenders agree to indemnify the Agents in their
capacity as such (to the extent not reimbursed by the Credit Parties and without limiting the obligation of the Credit Parties to do so), ratably according to the respective amounts of their respective Commitments (or, to the extent such Commitments
have been terminated, according to the respective outstanding principal amounts of the Loans and the L/C Obligations and the respective obligations, whether as Issuing Lender or a Participating Lender, under the Letter of Credit), from and against
any and all losses, claims, damages, liabilities and related expenses, including the reasonable fees, charges and disbursements of any counsel for any Lender which may at any time (whether before or after the payment of the Loans) be imposed on,
incurred by or asserted against such Agent in any way relating to or arising out of the Commitments, the Credit Documents or any documents contemplated by or referred to herein or the transactions contemplated hereby or any action taken or omitted
by such Agent under or in connection with any of the foregoing; provided that no Lender shall be liable for the payment of any portion of such liabilities, obligations, 
  

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losses, claims, damages, liabilities and related expenses including the reasonable fees, charges and disbursements resulting solely from such Agent’s
gross negligence or willful misconduct. The agreements in this subsection 10.7 shall survive the repayment of the Loans and all other amounts payable hereunder. 
 10.8. Agent in Its Individual Capacity. Each Agent and its Affiliates may make loans to, accept deposits from and generally engage in any kind of business with any Credit Party as though such Agent were not an
Agent hereunder. With respect to Loans made or renewed by it and with respect to any Letter of Credit issued or participated in by it, each Agent shall have the same rights and powers, duties and liabilities under the Credit Documents as any Lender
and may exercise the same as though it were not an Agent, and the terms “Lender” and “Lenders” shall include such Agent in its individual capacity. 
 10.9. Successor Administrative Agent. The Administrative Agent may resign as Administrative Agent upon 30 days’ notice to the Lenders and Borrower. If the Administrative Agent shall resign as
Administrative Agent under the Credit Documents, then the Required Lenders shall appoint from among the Lenders a successor agent for the Lenders which successor agent shall, so long as no Event of Default has occurred and is continuing, be approved
by Borrower, which shall not unreasonably withhold or delay its approval, whereupon such successor agent shall succeed to the rights, powers and duties of the Administrative Agent, and the term “Administrative Agent” shall mean such
successor agent effective upon such appointment and approval, and the former Administrative Agent’s rights, powers and duties as Administrative Agent shall be terminated, without any other or further act or deed on the part of such former
Administrative Agent or any of the parties to this Agreement or any holders of the Notes. If no successor agent has accepted appointment as the applicable Administrative Agent by the date which is 30 days following the retiring Administrative
Agent’s notice of registration, the retiring Administrative Agent’s registration shall nevertheless thereupon become effective and the Lenders shall perform all of the duties of such Administrative Agent hereunder until such time, if any,
as the Required Lenders appoint a successor agent as provided for above. After any retiring Administrative Agent’s resignation hereunder as Administrative Agent, the provisions of this Section 10 shall inure to its benefit as to any
actions taken or omitted to be taken by it while it was the Administrative Agent under the Credit Documents. 
 10.10. Issuing Lender as
Issuer of Letters of Credit. Each Revolving Credit Lender hereby acknowledges that the provisions of this Section 10 shall apply to the Issuing Lender, in its capacity as issuer of the Letters of Credit, in the same manner as such
provisions are expressly stated to apply to the Administrative Agent, except that obligations to indemnify the Issuing Lender shall be ratable among the Revolving Credit Lenders in accordance with their respective Revolving Credit Commitments and/or
Incremental Revolving Commitments (or, if the Revolving Credit Commitments and Incremental Revolving Commitments have been terminated, the outstanding principal amount of their respective Revolving Credit Loans and L/C Obligations and their
respective participating interests in the outstanding Letters of Credit). 
 10.11. Other Agents. Each Lender hereby acknowledges that
none of the Syndication Agent, the Arrangers or any other Lender designated as “Agent” under the Original Credit Agreement, hereunder, herein or under any Credit Document has any liability hereunder other than its capacity as a Lender.
Each party hereto agrees that each Agent not a signatory hereto shall be a third party beneficiary of the rights herein set forth applicable to such Agent. 
  

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 SECTION 11. MISCELLANEOUS 
 11.1. Amendments and Waivers. Except as otherwise expressly set forth in this Agreement, no Credit Document nor any terms thereof may be amended,
supplemented, waived or modified except in accordance with the provisions of this subsection 11.1. With the written consent of the Required Lenders, the Administrative Agent (acting at the request of the Required Lenders) and the applicable
Credit Parties or their Subsidiaries may, from time to time, enter into written amendments, supplements or modifications hereto for the purpose of adding any provisions to any Credit Document to which they are parties or changing in any manner the
rights of the Lenders or of any such Credit Party or its Subsidiaries thereunder or waiving, on such terms and conditions as the Administrative Agent may specify in such instrument, any of the requirements of any such Credit Document or any Default
or Event of Default and its consequences; provided that: 
 (a) no such waiver and no such amendment, supplement or
modification shall release all or substantially all of the Collateral or release any Guarantor from its obligations under its Guarantee in any such case without the written consent of all Lenders; provided that, notwithstanding the foregoing,
this paragraph (a) shall not be applicable to and no consent shall be required for (x) releases of Collateral in connection with any dispositions permitted by subsection 8.5, or (y) release of any Guarantor in connection with the
sale or other disposition of a Guarantor (or all or substantially all of its assets) permitted by the Agreement; 
 (b) no
such waiver and no such amendment, supplement or modification shall reduce the amount of or extend the date of any scheduled amortization payment of any Term Loan or forgive the principal amount or extend the final scheduled date of maturity of any
Loan or Note (it being understood that subsection 4.5 does not provide for a final scheduled date of maturity of any Loan or Note), or extend the stated expiration date of any Letter of Credit beyond the Revolving Credit Termination Date as
then in effect, or reduce the stated rate of any interest, fee or letter of credit commission payable hereunder (except in connection with the waiver of applicability of any post-default increase in interests, fees or letter of credit commission,
and it being further understood and agreed that any amendment or modification to the financial definitions in this Agreement shall not constitute a reduction in the rate of interest, fees or letter of credit commission for the purposes of this
clause (b)) or extend the scheduled date of any payment of any interest, fee or commitment commission, or increase the amount of the Commitments except as a result of an Incremental Term Loan pursuant to this Agreement (it being understood that
waivers or modifications of conditions precedent, covenants, Defaults or Events of Default or of mandatory reductions in the Commitments shall not constitute an increase in the Commitments of any Lender), or modify subsection 4.12,
subsection 11.7(a) or subsection 12.3 in each case without the written consent of each Lender whose obligations, Revolving Credit Commitments and/or Incremental Revolving Commitments, as the case may be, held hereunder are being directly
modified thereby and all of the Lenders under the Revolving Credit Facility may extend the Revolving Credit Termination Date (it being understood that the consent of no other Lender or Agent need be obtained); 
 (c) no such waiver and no such amendment, supplement or modification shall amend, modify or waive any provision of this
subsection 11.1 (except for technical amendments with respect to additional extensions of credit pursuant to this Agreement which afford the protections to such additional extensions of credit of the type provided to the Loans and the
Commitments 

  

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on the Original Closing Date) or reduce any percentage specified in the definition of Required Lenders (it being understood that, with the written consent of
the Required Lenders, additional extensions of credit pursuant to this Agreement may be included in the determination of the Required Lenders on substantially the same basis as the extensions of Loans and Revolving Credit Commitments are included in
the Original Closing Date), or consent to the assignment or transfer by Borrower of any of its rights and obligations under this Agreement and the other Credit Documents, in each case without the written consent of all Lenders; 
 (d) no such waiver and no such amendment, supplement or modification shall change the allocation of payments between the Term Loan
Facilities pursuant to subsection 4.7 without the written consent of the Majority Facility Lenders in respect of each Term Loan Facility adversely affected thereby (it being understood and agreed that, with the consent of the Required Lenders,
additional extensions of term loans may be included for purposes of allocation of payments pursuant to subsection 4.7 on substantially the same basis as the Tranche B-1 Term Loans (as agreed by Borrower and the Required Lenders) are
treated on the Amendment and Restatement Date); 
 (e) no such waiver and no such amendment, supplement or modification shall
reduce the percentage specified in the definition of Majority Facility Lenders with respect to any Facility without the written consent of all Lenders under such Facility; 
 (f) no such waiver and no such amendment, supplement or modification affecting the then Administrative Agent or Issuing Lender shall
amend, modify or waive any provision of Section 10 without the written consent of such Administrative Agent or Issuing Lender, as the case may be; 
 (g) without the consent of any other Agent or of any Lender, the Credit Parties and the Administrative Agent may (in their respective sole discretion, or shall, to the extent required by any Credit Document) enter
into any amendment, modification or waiver of any Credit Document, or enter into any new agreement or instrument, to effect the granting, perfection, protection, expansion or enhancement of any security interest in any Collateral or additional
Property to become Collateral for the benefit of the Secured Parties, or as required by local law to give effect to, or protect any security interest for the benefit of the Secured Parties, in any Property or so that the security interests therein
comply with applicable law; 
 (h) with respect to any Incremental Facility, the related Incremental Loan Amendment, and any
waiver, consent or other amendment to any term or provision of this Agreement necessary or advisable to effectuate any Incremental Facility or any provision thereof in accordance with the terms of, or the intent of, this Agreement, shall be
effective when executed by Borrower, the Administrative Agent and each Incremental Term Lender making the related Incremental Term Commitment or Incremental Revolving Lender making the related Incremental Revolving Commitment, as the case may be;
and 
 (i) no such amendment, modification, supplement or waiver of any condition precedent in subsection 6.2 to any Loan or
issuance of a Letter of Credit without the written consent of the Majority Facility Lenders with respect to the Revolving Credit Facility; 
  

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 provided, further, that notwithstanding anything to the contrary, any such waiver and any such amendment,
supplement or modification described in this subsection 11.1 shall apply equally to each of the Lenders and shall be binding upon each Credit Party and its Subsidiaries, the Lenders, the Administrative Agent and the Issuing Lender and all
future holders of the Notes and the Loans. Any extension of a Letter of Credit by the Issuing Lender shall be treated hereunder as a new Letter of Credit. In the case of any waiver, the Credit Parties, the Lenders, the Administrative Agent and
Issuing Lender shall be restored to their former position and rights hereunder and under the outstanding Notes, and any Default or Event of Default waived shall be deemed to be cured and not continuing; but no such waiver shall extend to any
subsequent or other Default or Event of Default, or impair any right consequent thereon. The Administrative Agent may, but shall have no obligation to, with the written concurrence of any Lender, execute amendments, modifications, waivers or
consents on behalf of such Lender. Any waiver or consent shall be effective only in the specific instance and for the specific purpose for which it was given. No notice to or demand on Borrower in any case shall entitle Borrower to any other or
further notice or demand in similar or other circumstances. 
 If, in connection with any proposed amendment, modification, waiver or
termination (a “Proposed Change”) requiring the consent of all affected Lenders, the consent of the Required Lenders is obtained but the consent of other Lenders whose consent is required is not obtained (any such Lender whose
consent is not obtained as described in this subsection 11.1 being referred to as a “Non-Consenting Lender”), then, so long as the Lender acting as the Administrative Agent has agreed in writing, at Borrower’s request, the
Administrative Agent or an Eligible Assignee reasonably acceptable to the Administrative Agent shall have the right, subject to compliance with subsection 11.6, to purchase from such Non-Consenting Lender, and such Non-Consenting Lender agrees that
it shall, upon the Administrative Agent’s request, sell and assign to the Lender acting as the Administrative Agent or such Eligible Assignee, all of the Commitments and Loans of such Non-Consenting Lender for an amount equal to the principal
balance of all Loans held by the Non-Consenting Lender and all accrued interest and fees with respect thereto through the date of sale, such purchase and sale to be consummated pursuant to an executed Assignment and Acceptance. 
 11.2. Notices. All notices, requests and demands to or upon the Administrative Agent under Sections 2, 3 or 4 shall be made, initially by
telephone to Deutsche Bank Trust Company Americas (as the Administrative Agent’s sub-agent) or such other Person as the Administrative Agent may designate, followed by telex or facsimile to both Deutsche Bank Trust Company Americas and the
Administrative Agent. All notices, requests and demands to or upon the respective parties hereto to be effective shall be in writing (including by telecopy or telex, if one is listed), and, unless otherwise expressly provided herein, shall be deemed
to have been duly given or made when delivered by hand, or three Business Days after being deposited in the mail, postage prepaid, or, in the case of telecopy notice, when sent, confirmation of receipt received, or, in the case of telex notice, when
sent, answerback received, addressed as follows in the case of Borrower or any other Credit Party, the Administrative Agent, the Arrangers and as set forth in Schedule I to the Original Credit Agreement in the case of any Lender, or to such other
address as may be notified after the Original Closing Date by the respective parties hereto and any future holders of the Notes: 
  

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	Holdings and Borrower:	  	 Language Line, Inc.
 Language Line Holdings,
Inc.
 One Lower Ragsdale Drive
 Building 2 Suite 400

Monterey, CA 93940
 Attention Chief Executive Officer
 Telecopy: (800) 752-0093
 Telephone: (877) 886-3885
  
 Copy to:
  
 ABRY Partners, LLC
 111 Huntington Avenue
 30th Floor
 Boston, Massachusetts 02199
 Attention: Peggy Koenig
 Telecopy: (617) 859-2959
 Telephone: (617) 859-8797

		
	with a copy of notices (that will not constitute notice to Holdings or Borrower) to:	  	 Kirkland & Ellis LLP
 153 East 53rd St.
 NY, NY 10022
 Fax: 212-446-4900
 Attn: John L. Kuehn, Esq.

		
	The Administrative Agent and Swing Line Lender:	  	 Merrill Lynch Capital Corporation
 4 World Financial
Center
 250 Vesey Street
 New York, NY 10080
 Attention: Chantal Simon and Stephanie Vallillo
 Telecopy: (212)
738-1186
 Telephone: (212) 449-9634 (CS)
                       (212) 449-4839 (SV)

		
	Issuing Lender:	  	 Bank of America, N.A.
 901 Main St.
 Dallas, TX 75202-3714
 Attention: Kip Davis
 Telecopy: 214-209-1286
 Telephone: 214-209-0706

  

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	with a copy of notices to the Administrative Agent, Swing Line Lender or Issuing Lender (that will not constitute notice to the Administrative Agent, Swing Line Lender or Issuing Lender)
to:	 	  
  
  
  
  
 Cahill Gordon & Reindel
LLP
 80 Pine Street
 New York, NY 10005
 Attn: Jonathan Schaffzin, Esq.
 Fax: (212) 269-5420
	 	

 provided that any notice, request or demand to or upon the Administrative Agent or the Lenders pursuant to
subsections 3.4, 3.5, 4.1, 4.2, 4.3 and 4.4 shall not be effective until received and; provided, further, that the failure to provide the copies of notices to Borrower provided for in this subsection 11.2 shall not result in any
liability to the Administrative Agent; provided further that any notice or certificate required to be delivered to the Administrative Agent pursuant to Sections 2, 3 or 4 shall be delivered to its sub-agent as follows (with a copy to the
Administrative Agent at its address set forth below: 
 Deutsche Bank Trust Company Americas 
 60 Wall Street, 39th Floor 
 New York, NY 10005 
 Tel: (212) 250-1312 
 Fax: (212) 797-0407 
 11.3.
No Waiver; Cumulative Remedies. No failure to exercise and no delay in exercising, on the part of the Administrative Agent or any Lender, any right, remedy, power or privilege hereunder, shall operate as a waiver thereof; nor shall any single
or partial exercise of any right, remedy, power or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights, remedies, powers and privileges herein provided are
cumulative and not exclusive of any rights, remedies, powers and privileges provided by law. 
 11.4. Survival of Representations and
Warranties. All representations and warranties made hereunder and in any document, certificate or statement delivered pursuant hereto or in connection herewith shall survive the execution and delivery of this Agreement, the Letters of Credit and
the Notes and the making of the extensions of credit hereunder. 
 11.5. Payment of Expenses and Taxes; Indemnification.
(a) Borrower agrees to pay (i) all reasonable out-of-pocket expenses incurred by each of the Agents and their respective Affiliates, including the reasonable fees, charges and disbursements of counsel for the Agents in connection with the
syndication of the credit facilities provided for herein, the preparation and administration of the Credit Documents or any amendments, modifications or waivers of the provisions thereof (whether or not the transactions contemplated hereby or
thereby shall be consummated or any such amendment, modification or waiver becomes effective), (ii) all reasonable out-of-pocket expenses incurred by the Issuing Lenders in connection with the issuance, amendment, renewal or extension of any
Letter of Credit or any demand for payment thereunder and (iii) all reasonable out-of-pocket expenses incurred by the Agents, the Issuing Lender or any Lender, including the reasonable fees, charges and disbursements of any counsel for the
Agents, the Issuing Lender or any Lender, in connection with the enforcement or protection of their rights 
  

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in connection with the Credit Documents, including their rights under this subsection 11.5, or in connection with the Loans made, or Letters of Credit
issued or drawn hereunder, including all such out-of-pocket expenses incurred during any workout, restructuring or negotiations in respect of such Loans or Letters of Credit. 
 (b) The Credit Parties agree to indemnify the Agents, the Issuing Lender and each Lender, and each of their Affiliates, officers, directors, employees,
agents, trustees, advisors and controlled parties of any of the foregoing Persons (each such Person being called an “Indemnitee”) against, and hold each Indemnitee harmless from, any and all losses, claims, damages, liabilities and
related expenses, including the reasonable fees, charges and disbursements of any counsel (and environmental consultants or professionals) for any Indemnitee, incurred by or asserted against any Indemnitee arising out of, in connection with, or as a
result of (i) the execution or delivery of any Credit Document or any other agreement or instrument contemplated hereby, the performance by the parties to the Credit Documents of their respective obligations thereunder or the consummation of
the Transactions or any other transactions contemplated hereby, (ii) any Loan or Letter of Credit or the use of the proceeds therefrom (including any refusal by an Issuing Lenders to honor a demand for payment under a Letter of Credit if the
documents presented in connection with such demand do not strictly comply with the terms of such Letter of Credit), (iii) any actual or alleged presence or release of Hazardous Materials on, at, under or from any Mortgaged Property or any other
property currently or formerly owned, leased or otherwise operated by Borrower or any of its Subsidiaries, or any liability under Environmental Laws related in any way to Borrower or any of its Subsidiaries, (iv) any actual or prospective
claim, litigation, investigation or proceeding relating to any of the foregoing, whether based on contract, tort or any other theory and regardless of whether any Indemnitee is a party thereto; provided that such indemnity shall not, as to
any Indemnitee, be available to the extent that such losses, claims, damages, liabilities or related expenses are determined by a court of competent jurisdiction by final and nonappealable judgment to have resulted from the bad faith, gross
negligence, breach of this Agreement or other Credit Documents or willful misconduct of such Indemnitees or (v) any and all recording and filing fees and any and all liabilities with respect to, or resulting from any delay in paying, stamp,
excise and other similar taxes (other than withholding taxes), if any, which may be payable or determined to be payable in connection with the execution and delivery of, or consummation of any of the transactions contemplated by, or any amendment,
supplement or modification of, or any waiver or consent under or in respect of, any Credit Document and any such other documents. 
 (c) To
the extent that a Credit Party fails to pay any amount required to be paid by them to an Agent or an Issuing Lender under paragraph (a) or (b) of this subsection 11.5, each Lender severally agrees to pay to such Agent or each
Revolving Credit Lender agrees to pay such Issuing Lender, as the case may be, such Lender’s or Revolving Credit Lender’s, as the case may be, pro rata share (determined as of the time that the applicable unreimbursed expense or indemnity
payment is sought) of such unpaid amount; provided that the unreimbursed expense or indemnified loss, claim, damage, liability or related expense, as the case may be, was incurred by or asserted against such Agent or such Issuing Lender in
its capacity as such. For purposes hereof, a Lender’s or Revolving Credit Lender’s “pro rata share” shall be determined based upon its share of the sum of the aggregate amount of the total Loans and Revolving Credit Commitments
or Revolving Credit Loans and Revolving Credit Commitments, as the case may be, at the time. 
 (d) To the extent permitted by applicable
law, no Credit Party shall assert, and each Credit Party hereby waives, any claim against any Indemnitee, on any theory of liability, for special, indirect, consequential or punitive damages (as opposed to direct or actual damages) arising out of,
in connection with, or as a result of, this Agreement or any agreement or instrument contemplated hereby, the Transactions, any Loan, Letter of Credit or the use of the proceeds thereof. 
  

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 (e) All amounts due under this subsection 11.5 shall be payable promptly after written demand
therefor. 
 (f) The Credit Parties shall indemnify the Administrative Agent, the Lenders and each Issuer for, and hold the Administrative
Agent, the Lenders and each Issuing Lender harmless from and against, any and all claims for brokerage commissions, fees and other compensation made against the Administrative Agent, the Lenders and the Issuing Lenders for any broker, finder or
consultant with respect to any agreement, arrangement or understanding made by or on behalf of Borrower or any of Borrower’s Subsidiaries in connection with the transactions contemplated by this Agreement. 
 (g) The Credit Parties agree that any indemnification or other protection provided to any Indemnitee pursuant to this Agreement (including pursuant to
this subsection 11.5) or any other Credit Document shall (i) survive payment in full of the Obligations, (ii) survive the release of all or any portion of the Collateral and (iii) inure to the benefit of any Person that was at
any time an Indemnitee under this Agreement or any other Credit Document. 
 11.6. Successors and Assigns; Participations and
Assignments. (a) This Agreement shall be binding upon and inure to the benefit of the Credit Parties, the Lenders, each Agent, all future holders of the Notes and the Loans, and their respective successors and assigns, except that Borrower
may not assign or transfer any of its rights or obligations under this Agreement without the prior written consent of each Lender. 
 (b) Any
Lender may, in the ordinary course of its commercial banking, lending or investment business and in accordance with applicable law, at any time sell to one or more banks or other entities (“Participants”) participating interests in
any Loan owing to such Lender, any participating interest in the Letters of Credit of such Lender, any Note held by such Lender, any Commitment of such Lender or any other interest of such Lender hereunder. In the event of any such sale by a Lender
of participating interests to a Participant, such Lender’s obligations under this Agreement to the other parties to this Agreement shall remain unchanged, such Lender shall remain solely responsible for the performance thereof, such Lender
shall remain the holder of any such Note for all purposes under this Agreement and Borrower and the Administrative Agent shall continue to deal solely and directly with such Lender in connection with such Lender’s rights and obligations under
this Agreement and the other Credit Documents. Borrower agrees that if amounts outstanding under this Agreement and the Notes are due and unpaid, or shall have been declared or shall have become due and payable upon the occurrence of an Event of
Default, each Participant shall be deemed to have the right of setoff in respect of its participating interest in amounts owing under this Agreement and any Note to the same extent as if the amount of its participating interest were owing directly
to it as a Lender under this Agreement or any Note; provided that such right of setoff shall be subject to the obligation of such Participant to share with the Lenders, and the Lenders agree to share with such Participant, as provided in
subsection 11.7. Borrower also agrees that each Participant shall be entitled to the benefits of subsections 3.10, 4.14 and 4.15 with respect to its participation in the Letters of Credit and in the Commitments and the Loans outstanding from
time to time as if it were a Lender; provided that no Participant shall be entitled to receive any greater amount pursuant to any such subsection than the transferor Lender would have been entitled to receive in respect of the amount of
the participation transferred by such transferor Lender to such Participant had no such transfer 

  

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occurred, except in the case of subsection 4.14, where the entitlement to greater payments results from a Change in Law after such Participant became a
Participant. Each Lender agrees that the participation agreement pursuant to which any Participant acquires its participating interest (or any other document) may afford voting rights to such Participant, or any right to instruct such Lender with
respect to voting hereunder, only with respect to matters requiring the consent of either all of the Lenders hereunder or all of the Lenders holding the relevant Term Loans or Revolving Credit Commitments and/or Incremental Revolving Commitments
subject to such participation. 
 (c) Subject to paragraph (g) of this subsection 11.6, any Lender may at any time and from time to
time, in the ordinary course of its commercial banking, lending or investment business and in accordance with applicable law, 
 (i) assign all or any part of its rights and obligations under this Agreement relating to the Term Loans and the Term Notes to any Lender or any Affiliate or Approved Fund of any Lender pursuant to an Assignment and Acceptance executed by
such Assignee and such assigning Lender, and delivered to the Administrative Agent (for its acceptance and recording in the Register (as defined below)); 
 (ii) assign, with the consent of the Administrative Agent (which consent shall not be unreasonably withheld or delayed), all or any part of its rights and obligations under this Agreement relating to the Revolving
Credit Loans, the Revolving Credit Commitment and/or any Incremental Revolving Commitments and the Revolving Credit Notes to any Lender or any Affiliate thereof pursuant to an Assignment and Acceptance executed by such Assignee and such assigning
Lender and the Administrative Agent, and delivered to the Administrative Agent for its acceptance and recording in the Register; and 
 (iii) assign to one or more Eligible Assignees, all or any part of its rights and obligations under this Agreement and the Notes pursuant to an Assignment and Acceptance executed by such Assignee and such assigning Lender (and, in the case
of an Eligible Assignee that is not then a Lender or an Affiliate or Approved Fund of a Lender, by Borrower (to the extent such assignment is not in connection with assignments by the Arrangers or any of their respective Affiliates in connection
with the syndication of the Tranche B-1 Term Loans that have not been converted from Tranche B Loans under the Original Credit Agreement within the first 30 Business Days after the Amendment and Restatement Date and so long as no Event of Default
shall have occurred and be continuing) and the Administrative Agent), and delivered to the Administrative Agent for its acceptance and recording in the Register. 
 Each sale pursuant to clause (iii) of this subsection 11.6(c) shall be in a principal amount of at least $1,000,000 (treating multiple, contemporaneous assignments by or to Approved Funds or Affiliates of a single Lender as a
single assignment for such purpose) (or such lesser amounts as the Administrative Agent and Borrower may determine) unless the assigning Lender is transferring all of its rights and obligations; provided that assignments in connection with
the syndication of the Tranche B-1 Term Loans that have not been converted from Tranche B Loans under the Original Credit Agreement within the first 30 days after the Amendment and Restatement Date may be less than $1,000,000 without any
further consent or approval by the Borrower. In the event of a sale of less than all of such rights and obligations, such Lender after any such sale shall retain Commitments and/or Loans and/or L/C Participating Interests aggregating at least
$1,000,000 (or in such lesser amount as the Administrative Agent and Borrower may 

  

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determine). Upon such execution, delivery, acceptance and recording, from and after the effective date determined pursuant to such Assignment and Acceptance,
(x) the Assignee thereunder shall be a party hereto and, to the extent provided in such Assignment and Acceptance, have the rights and obligations of a Lender hereunder with a Commitment as set forth therein, and (y) the assigning Lender
thereunder shall, to the extent of the interest transferred, as reflected in such Assignment and Acceptance, be released from its obligations under this Agreement (and, in the case of an Assignment and Acceptance covering all or the remaining
portion of a transferor Lender’s rights and obligations under this Agreement, such transferor Lender shall cease to be a party hereto but shall continue to be entitled to the benefits of the indemnification provisions set forth in
subsection 11.5). For the purposes of this paragraph and for the avoidance of doubt the contemporaneous sale of any obligations under this Agreement and the Notes to an Eligible Assignee and one or more of its Approved Funds shall constitute a
single sale and the principal amount thereof shall be aggregated. 
 (d) The Administrative Agent, which for purposes of this
subsection 11.6(d) only shall be deemed to be the agent of Borrower, shall maintain at the address of the Administrative Agent referred to in subsection 11.2 a copy of each Assignment and Acceptance delivered to it and a register (the
“Register”) for the recordation of the names and addresses of the Lenders and the Commitments of, and principal amounts of the Loans owing to, each Lender from time to time. The entries in the Register shall be conclusive in the
absence of manifest error, and Borrower, the Administrative Agent and the Lenders shall treat each Person whose name is recorded in the Register as the owner of a Loan or other obligation hereunder as the owner thereof for all purposes of this
Agreement and the other Credit Documents, notwithstanding any notice to the contrary. Any assignment of any Loan or other obligation hereunder shall be effective only upon appropriate entries with respect thereto being made in the Register. The
Register shall be available for inspection by Borrower or the Arrangers at any reasonable time and from time to time upon reasonable prior notice. 
 (e) Upon its receipt of an Assignment and Acceptance executed by an assigning Lender and an Assignee (and by Borrower and the Administrative Agent to the extent required by paragraph (c) of this subsection 11.6), together with
payment to the Administrative Agent of a registration and processing fee of $3,500 (the “Assignment Fee”) if the Assignee is not a Lender, Approved Fund or Affiliate of such Lender prior to the execution of such Assignment and
Acceptance and $1,000 otherwise (in each case treating multiple, contemporaneous assignments by or to Approved Funds or Affiliates of a single Lender as a single assignment for such purpose), the Administrative Agent shall (i) promptly accept
such Assignment and Acceptance and (ii) on the effective date determined pursuant thereto record the information contained therein in the Register and give notice of such acceptance and recordation to the Lenders and Borrower (and no such
assignment shall become effective unless and until so recorded); provided that, in the case of contemporaneous assignments by a Lender to more than one fund managed by the same investment advisor or an Affiliate of such investment advisor
(which funds are not then Lenders hereunder), only a single Assignment Fee shall be payable for all such contemporaneous assignments; provided further that if the parties to such assignment electronically execute and deliver to the
Administrative Agent an Assignment and Acceptance via an electronic settlement system designated by the Administrative Agent (which shall initially be Clearpar, LLC) the Assignment Fee shall be $500. On or prior to such effective date, Borrower at
its own expense, shall execute and deliver to the Administrative Agent (in exchange for any or all of the Term Notes or Revolving Credit Notes of the assigning Lender, if any (or if any Note is lost, an affidavit of such loss and indemnity
satisfactory to Borrower)) new Term Notes or Revolving Credit Notes, as the case may be, to the order of such Assignee (if requested) in an amount equal to the Revolving Credit Commitment and/or Incremental Revolving Commitment or the 

  

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Term Loans, as the case may be, assumed by it pursuant to such Assignment and Acceptance and, if the assigning Lender has retained a Commitment or any Term
Loans hereunder, new Term Notes or Revolving Credit Notes, as the case may be, to the order of the assigning Lender in an amount equal to the Commitment or such Term Loans, as the case may be, retained by it hereunder (if requested). Such new Notes
shall be dated the Original Closing Date in respect of Revolving Credit Notes and the Amendment and Restatement Date in respect of Tranche B-1 Term Notes and shall otherwise be in the form of the Notes replaced thereby. 
 (f) Each Agent and the Lenders agree that they will use reasonable efforts to protect the confidentiality of any confidential information concerning
Holdings, Borrower and its Subsidiaries and Affiliates. Each Credit Party authorizes each Lender to disclose (i) to its employees, officers, Affiliates and advisors, who shall be bound by the confidentiality provisions hereof, (ii) to any
regulatory authority as required by law or to any quasi-regulatory authority (including the National Association of Insurance Commissioners), (iii) in connection with any enforcement or other legal action, (iv) to any Participant or
Assignee (each, a “Transferee”) and any prospective Transferee any and all information in such Lender’s possession concerning Holdings and its Subsidiaries which has been delivered to such Lender by or on behalf of any Credit
Party pursuant to this Agreement or which has been delivered to such Lender by or on behalf of any Credit Party in connection with such Lender’s credit evaluation of Holdings and its Subsidiaries prior to becoming a party to this Agreement;
provided that each Lender shall cause its respective prospective and actual Transferees to agree in writing to protect the confidentiality of any confidential information concerning each Credit Party and its Subsidiaries and Affiliates,
(v) as has become generally available to the public, (vi) as may be required or appropriate in any report, statement or testimony submitted to any municipal, state or federal regulatory body having or claiming to have jurisdiction over
such party or to the Board of Governors of the Federal Reserve System or the Federal Deposit Insurance Corporation or similar organizations (whether in the United States or elsewhere) or their successors, and (vii) as may be required or
appropriate in response to any summons or subpoena or in connection with any litigation or regulatory proceeding; provided, however, that each Credit Party acknowledges that the Administrative Agent has disclosed and may continue to disclose
such information as the Administrative Agent in its sole discretion determines is appropriate to the Lenders from time to time. 
 (g) If,
pursuant to this subsection 11.6, any interest in this Agreement or any Note is transferred to any Transferee which is organized under the laws of any jurisdiction other than the United States or any State thereof, the transferor Lender shall
cause such Transferee, concurrently with the effectiveness of such transfer, to comply with the terms of this Agreement including without limitation subsection 4.14(d). 
 (h) For avoidance of doubt, the parties to this Agreement acknowledge that the provisions of this subsection 11.6 concerning assignments of Loans
and Notes relate only to absolute assignments and that such provisions do not prohibit assignments creating security interests, including, without limitation, any pledge or assignment by a Lender of any Loan or Note to any Federal Reserve Bank in
accordance with applicable law; provided that no such pledge or assignment of a security interest shall release a Lender from any of its obligations hereunder or substitute any such pledgee or assignee for such Lender as a party hereto.

 (i) Notwithstanding anything to the contrary contained herein, any Lender (the “Granting Lender”) may grant to a special
purpose funding vehicle (an “SPV”), identified as such in writing from time to time by the Granting Lender to the Administrative Agent and Borrower, the option to 

  

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provide to Borrower all or any part of any Loan that the Granting Lender would otherwise be obligated to make pursuant to this Agreement; provided
that (i) nothing herein shall constitute a commitment by any SPV to make any Loan, (ii) if an SPV elects not to exercise such option or otherwise fails to provide all or any part of such Loan, the Granting Lender shall be obligated to make
such Loan pursuant to the terms hereof. The making of an Loan by an SPV hereunder shall utilize the Commitment of the Granting Lender to the same extent, and as if, such Loan were made by such Granting Lender. Each party hereto hereby agrees that no
SPV shall be liable for any indemnity or similar payment obligation under this Agreement (all liability for which shall remain with the Granting Lender). In furtherance of the foregoing, each party hereto hereby agrees (which agreement shall survive
the termination of this Agreement) that, prior to the date that is one year and one day after the payment in full of all outstanding commercial paper or other senior indebtedness of any SPV, it will not institute against, or join any other person in
instituting against, such SPV any bankruptcy, reorganization, arrangement, insolvency or liquidation proceedings under the laws of the United States or any State thereof. In addition, notwithstanding anything to the contrary contained in this
subsection 11.6(i), any SPV may (i) with notice to, but without the prior written consent of, Borrower and the Administrative Agent and without paying any processing fee therefor, assign all or a portion of its interests in any Loans to
the Granting Lender or to any financial institutions (consented to in writing by Borrower and Administrative Agent) providing liquidity and/or credit support to or for the account of such SPV to support the funding or maintenance of Loans and
(ii) disclose on a confidential basis, subject to and in accordance with subsection 11.6(f), any information relating to its Loans to any rating agency, commercial paper dealer or provider of any surety, guarantee or credit or liquidity
enhancement to such SPV. This section may not be amended without the written consent of any adversely affected SPV. 
 11.7. Adjustments;
Set-off. (a) If any relevant Lender (a “benefited Lender”) shall at any time receive any payment of all or part of any of its Loans or L/C Participating Interests, as the case may be, or interest thereon, or receive any
collateral in respect thereof (whether voluntarily or involuntarily, by set-off, pursuant to events or proceedings of the nature referred to in subsection 9(f), or otherwise) in a greater proportion than any such payment to and collateral
received by any other relevant Lender (other than in accordance with any provision hereof expressly providing for payments to be made only to an individual Lender or to the Lenders of a particular Facility), if any, in respect of such other relevant
Lender’s Loans or L/C Participating Interests, as the case may be, or interest thereon, such benefited Lender shall purchase for cash from the other relevant Lenders such portion of each such other relevant Lender’s Loans or L/C
Participating Interests, as the case may be, or shall provide such other relevant Lenders with the benefits of any such collateral, or the proceeds thereof, as shall be necessary to cause such benefited Lender to share the excess payment or benefits
of such collateral or proceeds ratably with each of the relevant Lenders; provided that if all or any portion of such excess payment or benefits is thereafter recovered from such benefited Lender, such purchase shall be rescinded, and the
purchase price and benefits returned, to the extent of such recovery, but without interest. Each Credit Party agrees that each Lender so purchasing a portion of another Lender’s Loans and/or L/C Participating Interests may exercise all rights
of payment (including, without limitation, rights of set-off) with respect to such portion as fully as if such Lender were the direct holder of such portion. The Administrative Agent shall promptly give Borrower notice of any set-off;
provided that the failure to give such notice shall not affect the validity of such set-off. 
 (b) In addition to any rights and
remedies of the Lenders provided by law, each Lender shall have the right, without prior notice to any Credit Party, any such notice being expressly waived by each Credit Party to the extent permitted by applicable law, upon the occurrence of any
Event 

  

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of Default to set off and apply against any indebtedness, whether matured or unmatured, of any Credit Facility to such Lender, any amount owing from such
Lender to any Credit Party, at or at any time after, the happening of any of the above mentioned events. As security for such indebtedness, any Credit Party hereby grants to each Lender a continuing security interest in any and all deposits,
accounts or moneys of any Credit Party then or thereafter maintained with such Lender, subject in each case to subsection 11.7(a) of this Agreement. The aforesaid right of set-off may, to the extent permitted by applicable law, be
exercised by such Lender against any Credit Party or against any trustee in bankruptcy, debtor in possession, assignee for the benefit of creditors, receiver or execution, judgment or attachment creditor of any Credit Party, or against anyone else
claiming through or against any Credit Party or such trustee in bankruptcy, debtor in possession, assignee for the benefit of creditors, receiver, or execution, judgment or attachment creditor, notwithstanding the fact that such right of set-off
shall not have been exercised by such Lender prior to the making, filing or issuance, or service upon such Lender of, or of notice of, any such petition; assignment for the benefit of creditors; appointment or application for the appointment of a
receiver; or issuance of execution, subpoena, order or warrant. Each Lender agrees promptly to notify Borrower and the Administrative Agent after any such set-off and application made by such Lender; provided that the failure to give such
notice shall not affect the validity of such set-off and application. 
 11.8. Counterparts. This Agreement may be executed by one or
more of the parties to this Agreement on any number of separate counterparts and all of said counterparts taken together shall be deemed to constitute one and the same instrument. A set of the copies of this Agreement signed by all the parties shall
be lodged with Borrower and the Administrative Agent. This Agreement shall become effective with respect to Borrower, the Administrative Agent and the Lenders when the Administrative Agent shall have received copies of this Agreement executed by
Borrower, the Administrative Agent and the Lenders, or, in the case of any Lender, shall have received telephonic confirmation from such Lender stating that such Lender has executed counterparts of this Agreement or the signature pages hereto and
sent the same to the Administrative Agent. Delivery of a signed counterpart by facsimile or Adobe “pdf” file shall be effective as delivery of a manually executed counterpart. 
 11.9. Governing Law; Third Party Rights. This Agreement and the Notes and the rights and obligations of the parties under this Agreement and the
Notes shall be governed by, and construed and interpreted in accordance with, the law of the State of New York. This Agreement is solely for the benefit of the parties hereto and their respective successors and assigns, and, except as set forth in
subsection 11.9, no other Persons shall have any right, benefit, priority or interest under, or because of the existence of, this Agreement. The designation of any Agent by the Administrative Agent in connection with the syndication hereof
shall entitle such Agents to certain rights as third-party beneficiaries as provided herein, without any further act by any party hereto. 
 11.10. Submission to Jurisdiction; Waivers. (a) Each party to this Agreement hereby irrevocably and unconditionally: 
 (i) submits for itself and its property in any legal action or proceeding relating to this Agreement or any of the other Credit Documents, or for recognition and enforcement of any judgment in respect thereof, to the
non-exclusive general jurisdiction of the courts of the State of New York, the courts of the United States for the Southern District of New York, and appellate courts from any thereof; 
  

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 (ii) consents that any such action or proceeding may be brought in such courts, and
waives any objection that it may on the Original Closing Date or thereafter have to the venue of any such action or proceeding in any such court or that such action or proceeding was brought in an inconvenient court and agrees not to plead or claim
the same; 
 (iii) agrees that service of process in any such action or proceeding may be effected by mailing a copy thereof
by registered or certified mail (or any substantially similar form of mail), postage prepaid, to such party at its address set forth in subsection 11.2 or at such other address of which the Administrative Agent shall have been notified pursuant
thereto; and 
 (iv) agrees that nothing herein shall affect the right to effect service of process in any other manner
permitted by law or shall limit the right to sue in any other jurisdiction. 
 (b) Each party hereto unconditionally waives trial by jury in
any legal action or proceeding referred to in paragraph (a) above and any counterclaim therein. 
 11.11. Marshaling; Payments Set
Aside. None of the Administrative Agent, any Lender or any Issuing Lender shall be under any obligation to marshal any assets in favor of Borrower or any other party or against or in payment of any or all of the Obligations. To the extent that
Borrower makes a payment or payments to the Administrative Agent, the Lenders or the Issuing Lender or any such Person receives payment from the proceeds of the Collateral or exercises its rights of set-off, and such payment or payments or the
proceeds of such enforcement or setoff or any part thereof are subsequently invalidated, declared to be fraudulent or preferential, set aside or required to be repaid to a trustee, receiver or any other party, then to the extent of such recovery,
the obligation or part thereof originally intended to be satisfied, and all Liens, right and remedies therefor, shall be revived and continued in full force and effect as if such payment had not been made or such enforcement or set-off had not
occurred. 
 11.12. Interest. Each provision in this Agreement and each other Credit Document is expressly limited so that in no event
whatsoever shall the amount paid, or otherwise agreed to be paid, by Borrower for the use, forbearance or detention of the money to be loaned under this Agreement or any other Credit Document or otherwise (including any sums paid as required by any
covenant or obligation contained herein or in any other Credit Document which is for the use, forbearance or detention of such money), exceed that amount of money which would cause the effective rate of interest to exceed the highest lawful rate
permitted by applicable law (the “Highest Lawful Rate”), and all amounts owed under this Agreement and each other Credit Document shall be held to be subject to reduction to the effect that such amounts so paid or agreed to be paid
which are for the use, forbearance or detention of money under this Agreement or such other Credit Document shall in no event exceed that amount of money which would cause the effective rate of interest to exceed the Highest Lawful Rate.
Notwithstanding any provision in this Agreement or any other Credit Document to the contrary, if the maturity of the Loans or the obligations in respect of the other Credit Documents are accelerated for any reason, or in the event of any prepayment
of all or any portion of the Loans or the obligations in respect of the other Credit Documents by Borrower or in any other event, earned interest on the Loans and such other obligations of Borrower may never exceed the Highest Lawful Rate, and any
unearned interest otherwise payable on the Loans or the obligations in respect of the other Credit Documents that is in excess of the Highest Lawful Rate shall be canceled automatically as of the date of such acceleration or prepayment or other such
event and (if theretofore paid) shall, at the option of the holder of the Loans or such other obligations, be either refunded to Borrower or credited on the principal of the Loans. In determining whether or not the interest paid or 
  

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payable, under any specific contingency, exceeds the Highest Lawful Rate, Borrower and the Lenders shall, to the maximum extent permitted by applicable law,
amortize, prorate, allocate and spread, in equal parts during the period of the actual term of this Agreement, all interest at any time contracted for, charged, received or reserved in connection with this Agreement. 
 11.13. Severability. Any provision of this Agreement that is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be
ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof, and any such prohibition or unenforceability in any jurisdiction shall not invalidate or render unenforceable such provision in
any other jurisdiction. 
 11.14. Integration. This Agreement and the other Credit Documents (and those provisions of the commitment
letter dated April 14, 2004 among Holdings and the Agents that expressly by its terms survive the execution and delivery of the Original Credit Agreement) represent the entire agreement of the Credit Parties, the Administrative Agent and the
Lenders with respect to the subject matter hereof and thereof, and there are no promises, undertakings, representations or warranties by the Administrative Agent or any Lender relative to the subject matter hereof and thereof not expressly set forth
or referred to herein or in the other Credit Documents. 
 11.15. Acknowledgments. Each Credit Party hereby acknowledges that:

 (a) it has been advised by counsel in the negotiation, execution and delivery of this Agreement and the other Credit
Documents; 
 (b) neither the Administrative Agent nor any Lender has any fiduciary relationship with or duty to any Credit
Party arising out of or in connection with this Agreement or any of the other Credit Documents, and the relationship between the Administrative Agent and the Lenders, on one hand, and each Credit Party, on the other hand, in connection herewith or
therewith is solely that of debtor and creditor; and 
 (c) no joint venture is created hereby or by the other Credit
Documents or otherwise exists by virtue of the transactions contemplated hereby among the Lenders or among any Credit Party and the Lenders. 
 11.16. USA PATRIOT Act. Each Lender that is subject to the Act (as hereinafter defined) and the Administrative Agent (for itself and not on behalf of any Lender) hereby notifies Borrower that pursuant to the requirements of the USA
PATRIOT Act (Title III of Pub. L. 107-56 (signed into law October 26, 2001)) (the “Act”), it is required to obtain, verify and record information that identifies the Credit Parties, which information includes the name, address
and tax identification number of the Credit Parties and other information regarding the Credit Parties that will allow such Lender or the Administrative Agent, as applicable, to identify the Credit Parties in accordance with the Act. This notice is
given in accordance with the requirements of the Act and is effective as to the Lender and the Administrative Agent. 
  

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 SECTION 12. COLLATERAL ACCOUNT; APPLICATION OF COLLATERAL PROCEEDS 
 12.1. Collateral Account. (a) The Administrative Agent is hereby authorized to establish and maintain at its office, in the name of the
Administrative Agent and pursuant to a Control Agreement, a restricted deposit account designated “Language Line, Inc. — Collateral Account” with respect to which the Administrative Agent shall at all times have “control”
(as defined in Section 9-104 of the UCC). Each Credit Party shall (subject to the limitations set forth in the definition of Net Proceeds and subsection 8.5) deposit into the Collateral Account from time to time (A) the cash proceeds
of any of the Collateral (including pursuant to any disposition thereof) to the extent contemplated herein or in any other Credit Document, (B) the cash proceeds of any Taking or Destruction with respect to Collateral, (C) any cash in
respect of any Collateral to which the Administrative Agent is entitled pursuant to the Credit Documents, and (D) any cash such Credit Party is required to pledge as additional collateral security hereunder pursuant to the Credit Documents.

 (b) The balance from time to time in the Collateral Account shall constitute part of the Collateral and shall not constitute payment of
the Obligations until applied as hereinafter provided. So long as no Event of Default has occurred and is continuing or will result therefrom, the Administrative Agent shall within one Business Day of receiving a request of the applicable Credit
Party for release of cash proceeds constituting (A) net insurance proceeds or net awards from the Collateral Account remit such cash proceeds on deposit in the Collateral Account to or upon the order of such Credit Party, so long as such Credit
Party has satisfied the conditions relating thereto set forth in subsection 12.2, (B) net cash proceeds from any sale or other disposition of Collateral from the Collateral Account, remit such cash proceeds on deposit in the Collateral
Account, so long as such Credit Party has satisfied the conditions relating thereto set forth in subsection 12.2 and (C) with respect to the L/C Sub-Account at such time as all Letters of Credit shall have been terminated and all of the
liabilities in respect of the Letters of Credit have been paid in full. At any time following the occurrence and during the continuance of an Event of Default, the Administrative Agent may (and, if instructed by the Lenders as specified herein,
shall) in its (or their) discretion apply and provide notice to Borrower of such application or cause to be applied (subject to collection) the balance from time to time outstanding to the credit of the Collateral Account to the payment of the
Obligations in the manner specified in subsection 12.3 hereof subject, however, in the case of amounts deposited in the L/C Sub-Account, to the provisions of subsection 12.1(d). The Credit Parties shall have no right to withdraw, transfer
or otherwise receive any fund deposited in the Collateral Account except to the extent specifically provided herein. 
 (c) Amounts on
deposit in the Collateral Account shall be invested from time to time in Cash Equivalents as the applicable Credit Party (or, after the occurrence and during the continuance of an Event of Default, the Administrative Agent) shall determine, which
Cash Equivalents shall be held in the name and be under the control of the Administrative Agent (or any sub-agent); provided that at any time after the occurrence and during the continuance of an Event of Default, the Administrative Agent may
(and, if instructed by the Lenders as specified herein, shall) in its (or their) discretion at any time and from time to time elect to liquidate any such Cash Equivalents and to apply or cause to be applied the proceeds thereof to the payment of the
Obligations in the manner specified in subsection 12.3 hereof. 
 (d) Amounts deposited into the Collateral Account as cover for
liabilities in respect of Letters of Credit under any provision of this Agreement requiring such cover shall be held by the Administrative Agent in a separate sub-account designated as the “L/C Sub-Account” (the “L/C
Sub-Account”) 

  

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and, notwithstanding any other provision hereof to the contrary, all amounts held in the L/C Sub-Account shall constitute collateral security first
for the liabilities in respect of Letters of Credit outstanding from time to time and second as collateral security for the other Obligations hereunder until such time as all Letters of Credit shall have been terminated and all of the
liabilities in respect of Letters of Credit have been paid in full. 
 12.2. Proceeds of Destruction, Taking and Collateral
Dispositions. (a) So long as no Event of Default shall have occurred and be continuing, in the event there shall be any net award in respect of any Taking or net insurance proceeds in respect of any Destruction or net cash proceeds from any
sale or disposition of Collateral of the type contemplated in subsection 8.5(g), the applicable Credit Party shall have the right, at such Credit Party’s option, to apply such net award or net insurance proceeds within 180 days from the
date of the applicable Destruction or Taking (or, in the case of such disposition, to apply such net cash proceeds within twelve months from the date of such disposition) to reinvest in properties or assets owned (or to be owned) by Borrower or its
Subsidiaries having a fair market value at least equal to the amount of such net insurance proceeds or net awards or net cash proceeds, as the case may be, in accordance with the applicable provisions of this Agreement or to repair, replace or
restore any property in respect of which such Net Proceeds were paid, no later than 180 days following the date of receipt of such proceeds; provided that if the property subject to such Destruction or Taking constituted Collateral under the
Security Documents, then all property purchased with the Net Proceeds thereof pursuant to this subsection shall be made subject to the Lien of the applicable Security Documents in favor of the Administrative Agent, for its benefit and for the
benefit of the other Secured Parties in accordance with subsections 7.9 and 7.12. In the event such Credit Party elects so to reinvest such net insurance proceeds or net awards or net cash proceeds, as the case may be, such Credit Party shall
deliver to the Administrative Agent (A) a written notice of such election and (B) an Officers’ Certificate stating that (1) the net insurance proceeds or net awards, as the case may be, shall be utilized so to reinvest in
Collateral in the manner contemplated by the proviso set forth in clause (b) of the definition of Net Proceeds, or the net cash proceeds shall be utilized so to reinvest in Collateral in the manner contemplated by the proviso set forth in
subsection 8.5(g), as the case may be, and (2) no Event of Default (or in the case of any net award in respect of any Taking or net insurance proceeds in respect of any Destruction, no Event of Default under subsections 9(a), (e),
(f), (g) or (h)) has occurred and is continuing (the items described in clauses (1) and (2) of this sentence, collectively, the “Investment Election Notice”). In the event such net awards, net insurance proceeds or
net cash proceeds, as the case may be, shall be in an amount less than $5,000,000, upon receipt of an Investment Election Notice, the Administrative Agent shall release such net insurance proceeds or net awards or net cash proceeds to such Credit
Party in accordance with the provisions of subsection 12.1(b) hereof. 
 (b) In the event there shall be any net awards or net insurance
proceeds or net cash proceeds, as the case may be, in an amount equal to or greater than $5,000,000, the Administrative Agent shall not release any part of such net awards or net insurance proceeds or net cash proceeds, as the case may be, until the
applicable Credit Party has furnished to the Administrative Agent (i) an Officers’ Certificate setting forth: (1) a brief description of the reinvestment to be made, (2) the dollar amount of the expenditures to be made, or costs
incurred by such Credit Party in connection with such reinvestment and (3) each request for payment shall be made on at least one (1) Business Day’s prior notice to the Administrative Agent and such request shall state that the
properties or assets acquired in connection with such reinvestment have a fair market value at least equal to the amount of such net awards or net insurance proceeds or net cash proceeds, as the case may be, requested to be released from the
Collateral Account and (ii) all security agreements and Mortgages and other items required by the provisions of subsection 7.9 to, among other things, subject such reinvestment properties or assets to the Lien of the Security Documents in
favor of the Administrative Agent, for its benefit and for the benefit of the other Secured Parties. 
  

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 12.3. Application of Proceeds. The proceeds received by the Administrative Agent in respect of any
sale of, collection from or other realization upon all or any part of the Collateral pursuant to the exercise by the Administrative Agent of its remedies shall be applied, together with any other sums then held by the Administrative Agent pursuant
to this Agreement, promptly by the Administrative Agent as follows: 
 FIRST, to the payment of all reasonable costs
and expenses, fees, commissions and taxes of such sale, collection or other realization including, without limitation, compensation to the Administrative Agent and its agents and counsel, and all expenses, liabilities and advances made or incurred
by the Administrative Agent in connection therewith, together with interest on each such amount at the highest rate then in effect under this Agreement from and after the date such amount is due, owing or unpaid until paid in full; 
 SECOND, to the payment of all other reasonable costs and expenses of such sale, collection or other realization including, without
limitation, compensation to the other Secured Parties and their agents and counsel and all costs, liabilities and advances made or incurred by the other Secured Parties in connection therewith, together with interest on each such amount at the
highest rate then in effect under this Agreement from and after the date such amount is due, owing or unpaid until paid in full; 
 THIRD, without duplication of amounts applied pursuant to clauses FIRST and SECOND above, to the indefeasible payment in full in cash, pro rata, of (i) interest, principal and other amounts
constituting Obligations (other than the obligations arising under the Interest Rate Agreements) in each case equally and ratably in accordance with the respective amounts thereof then due and owing and (ii) the obligations arising under the
Interest Rate Agreements in accordance with the terms of the Interest Rate Agreements; and 
 FOURTH, the balance, if
any, to the Person lawfully entitled thereto (including the applicable Credit Party or its successors or assigns). 
 In the event that any
such proceeds are insufficient to pay in full the items described in clauses FIRST through THIRD of this subsection 12.3, the Credit Parties shall remain liable for any deficiency. 
 [This space intentionally left blank] 
  

 -119- 

 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be duly executed and delivered in
New York, New York by their proper and duly authorized officers as of the day and year first above written. 
  

			
	LANGUAGE LINE, INC.
		
	By:	 	 /s/ Matthew T. Gibbs II

	Name:	 	Matthew T. Gibbs II
	Title:	 	CFO and Secretary

			
	LANGUAGE LINE HOLDINGS, INC.
		
	By:	 	 /s/ Matthew T. Gibbs II

	Name:	 	Matthew T. Gibbs II
	Title:	 	CFO and Secretary

			
	ENVOK, LLC
	ONLINE INTERPRETERS, INC.
	LANGUAGE LINE SERVICES, INC.
	LANGUAGE LINE DOMINICAN REPUBLIC, LLC
	LANGUAGE LINE PANAMA, LLC
	LANGUAGE LINE COSTA RICA, LLC
	LANGUAGE LINE, LLC
		
	By:	 	 /s/ Matthew T. Gibbs II

	Name:	 	Matthew T. Gibbs II
	Title:	 	CFO and Secretary

			
	MERRILL LYNCH & CO.,
	MERRILL LYNCH, PIERCE, FENNER & SMITH INCORPORATED,
	    As Joint Lead Arranger and Joint Book-Runner
		
	By:	 	 /s/ Stephanie Vallillo

	Name:	 	Stephanie Vallillo
	Title:	 	Vice President

			
	BANC OF AMERICA SECURITIES LLC,
	    As Joint Lead Arranger, Joint Book-Runner
		
	By:	 	 /s/ Celeigh McKay

	Name:	 	Celeigh McKay
	Title:	 	Vice President

			
	MERRILL LYNCH CAPITAL CORPORATION
	    Individually and as Administrative Agent
		
	By:	 	 /s/ Stephanie Vallillo

	Name:	 	Stephanie Vallillo
	Title:	 	Vice President

			
	BANK OF AMERICA, N.A.
	    Individually and as Syndication Agent
		
	By:	 	 /s/ Stephen Phillips

	Name:	 	Stephen Phillips
	Title:	 	Vice President

			
	NATIONAL CITY BANK
	    Individually and as Documentation Agent
		
	By:	 	 /s/ Michael Grimes

	Name:	 	Michael Grimes
	Title:	 	Senior Vice President

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