Document:

Exhibit 4.7

 

CERTAIN IDENTIFIED INFORMATION HAS
BEEN EXCLUDED FROM THIS EXHIBIT BECAUSE IT IS BOTH (i) NOT MATERIAL AND (ii) WOULD LIKELY CAUSE COMPETITIVE HARM TO RADCOM LTD.
IF PUBLICLY DISCLOSED. OMISSIONS ARE DENOTED IN BRACKETS THROUGHOUT THIS EXHIBIT.

 

Statement of Work No. 1

 

This Statement of Work
(“SOW”) is entered into by and between Rakuten Mobile, Inc. (“Rakuten”)
and RADCOM Ltd. (“RADCOM”) (each of Rakuten and RADCOM a “Party” and
collectively the “Parties”) and made effective as of May 22, 2019 (the “Effective Date”).  

 

WHEREAS, the
Parties have entered into that certain Master Software and Professional Services Agreement entered into by the Parties and dated
May 21, 2019 (“MSPSA”); and

 

WHEREAS, Rakuten
desires to procure and RADCOM desires to perform certain managed services as set forth herein and designed to assist Rakuten with
the establishment and operation of its network utilizing RADCOM’s human expertise and systems and solutions designed and
implemented by RADCOM; and

 

WHEREAS, in
furtherance thereof and pursuant to the MSPSA, the Parties desire to enter into this SOW.

 

NOW WHEREFORE, for good and valuable
consideration the sufficiency of which is hereby acknowledged, and intending to be legally bound hereby, the Parties agree as follows:

 

		1.	Effect of MSPSA.  The Parties acknowledge and agree that this SOW is entered into
pursuant to and subject to the MSPSA, which is hereby incorporated herein by reference and made a part hereof.  Notwithstanding
the foregoing, the Parties acknowledge and agree that in the event of a conflict between this SOW and the MSPSA, the terms and
conditions of this SOW will govern.

 

		2.	The Managed Services and Deliverables.  Subject to the terms and conditions of
this SOW and the MSPSA, RADCOM shall provide to Rakuten the managed services (the “Managed Services”)
set forth in Exhibit A (the “Scope of Services”) including all software, documentation,
systems and other materials required in furtherance of the performance of the Managed Services and as described in the Scope of
Services (collectively, the “Service Deliverables”).  

 

		3.	Service Level Agreement.  The Managed Services shall be subject to the service
level agreement attached hereto as Exhibit B (“SLA”).  The Parties acknowledge
that the SLA is provided from the Effective Date in lieu of any separate warranty.

 

		4.	Rakuten Obligations.  Rakuten acknowledges that the performance of the Managed
Services by RADCOM is conditioned on Rakuten’s delivery and performance of its obligations as set forth in Exhibit
C (“Rakuten Obligations”).

 

		5.	Consideration and Payment Terms.  As full and complete compensation for the performance
of the Managed Services, Rakuten shall pay RADCOM the set-up and integration fee and the service fees set forth in Exhibit
D (“Service Fee and Payment Terms”) in accordance with the payment terms set forth therein.

 

		6.	Purchase Orders.  Within Five (5) business days of execution of The MSPSA and
this SOW, buyer shall issue a purchase order to Seller. The Parties acknowledge and agree that purchase orders are issued for administrative
purposes only and that no additional terms shall be set forth in the purchase orders.  In the event the purchase orders
set forth any additional or conflicting terms or conditions, such terms shall be null and void.

 

		7.	Use of Service Deliverables.  The Parties acknowledge and agree that the Service
Deliverables contain intellectual property of RADCOM and/or its licensors.  Rakuten agrees that it shall use the Services
Deliverables solely in accordance with the terms of use set forth in Exhibit E (the “Terms of Use”)
and that Rakuten does not, by virtue of receiving or paying for the Managed Services, gain any right, title or interest to the
Service Deliverables other than a right to use during the Term of this Agreement as set forth in the Terms of Use.

 

    
	RADCOM Ltd.	Page 1	Statement of Work No. 1
	Rakuten Mobile, Inc.	 	 

     

    

 

		8.	Confidentiality.  The Parties hereby acknowledge and agree that Article 8 of the
MSPSA applies hereto and that all Service Deliverables and information provided under this SOW shall be deemed Confidential Information
thereunder.  The Parties further agree that the obligations set forth in Article 8 shall survive the expiration or termination
of this SOW for a period of three (3) years.

 

		9.	Delivery.  Any Service Deliverables requiring physical delivery will be delivered
to Rakuten on  DDU (Incoterms © 2010) basis.  Rakuten shall be solely responsible for any and all customs
and duties incurred in connection with such delivery.  Any Service Deliverables which can be delivered electronically
shall be delivered by method mutually agreeable to the Parties.

 

		10.	[**]

 

		11.	Term of SOW.  

 

		a.	This SOW shall be effective on the Effective Date and shall continue until the date that is [**]
thereafter unless earlier terminated in accordance with Paragraph (b) below (the “Initial Term”).  This
SOW shall thereafter renew automatically for [**] periods (each a “Renewal Period”) unless Rakuten provides
written notice to RADCOM of its election not to renew the SOW at least [**] prior to the expiration of the Initial Term or the
then effective Renewal Period, as applicable.  The Initial Term plus all applicable Renewal Period is the “Term”
of this SOW.

 

		b.	The SOW may be terminated for cause by either Party as follows:

 

		i.	In the event that the other Party is in breach of its obligations under this SOW or the MSPSA and
has failed to cure such breach within thirty (30) days of notice thereof; provided that such notice period shall be reduced to
seven (7) days in the event of a breach the Terms of Use or the other Party’s confidentiality obligations hereunder and under
the MSPSA;

 

		ii.	Immediately in the event of an impermissible assignment of this SOW by the other Party;

 

		iii.	Immediately if the other Party makes any assignment for the benefit of creditors or a general arrangement
with creditors or commits any act of bankruptcy or files a petition under any bankruptcy or insolvency law, or if such a petition
filed against it is not dismissed within sixty (60) days or if the other Party discontinues business or adopts a resolution providing
for dissolution or liquidation.

 

		c.	If this SOW is terminated in accordance with Subsection ‎10.b., neither Party shall have any
further obligations under this SOW; provided, however, that Rakuten shall be obligated to pay for any and all Managed Services
performed prior to the termination.

 

		12.	Liabilities.  EXCEPT FOR ITS INDEMNITY OBLIGATIONS, A BREACH OF CONFIDENTIALITY,
A BREACH OF THE TERMS OR USE, WILFUL MISCONDUCT, BREACH OF LAWS, OR FRAUD, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER
PARTY (OR THE INDEMNIFIED PARTIES OF SUCH PARTY) FOR: (A) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY
DAMAGES OR LOSSES, INCLUDING LOSS OF USE, LOSS OF OR

 

    
	RADCOM Ltd.	Page 2	Statement of Work No. 1
	Rakuten Mobile, Inc.	 	 

     

    

 

DAMAGE TO RECORDS OR DATA, OR
LOST REVENUE AND/OR PROFITS, SUSTAINED OR INCURRED REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE, INCLUDING
NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT SUCH DAMAGES WERE UNFORESEEN AND REGARDLESS OF WHETHER SUCH PARTY
HAD RECEIVED NOTICE, OR HAD BEEN ADVISED, OR KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES; OR (B) DIRECT
DAMAGES IN EXCESS OF [**].  The Parties acknowledge that the limitation of liability as set out in this clause represents
fair allocation of risk and has been taken into consideration in setting the consideration paid under this SOW.

 

		13.	Miscellaneous

 

		a.	Entire agreement.  This SOW, including all exhibits and documents incorporated
by reference, constitutes the final, complete, and exclusive expression of the Parties’ agreement on the matters contained
in this SOW.  All prior written and oral negotiations and agreements, and all contemporaneous oral negotiations and agreements,
between the Parties on the matters contained in this SOW are expressly superseded by this SOW.  The Parties do not intend
that the provisions of this SOW be explained, supplemented, or qualified through evidence of trade usage or any prior course of
dealings or any course of performance under any prior agreement. There are no conditions precedent to the effectiveness of this
SOW other than any expressly stated herein.

 

		b.	Assignments.  Neither Party may transfer, assign, novate, mortgage or encumber
any of its rights or obligations under this SOW to any third-party at any time whatsoever without the prior written consent of
the other party save that each Party may transfer its rights and obligations as a whole to: (a) any third-party as a result of
a merger or acquisition; or (b) to any of its wholly owned subsidiaries.

 

		c.	Severability. If any provision of this SOW shall be declared void by competent court, the
validity of any other provision and of the entire SOW shall not be affected thereby. Where such a provision is held to be unenforceable,
the Parties shall use commercially reasonable endeavors to negotiate and agree upon an enforceable provision which achieves to
the greatest extent possible the economic, legal and commercial objectives of the unenforceable provision.

 

		d.	Waiver.  The failure at any time of either Party to enforce any of the provisions
of this SOW, or any right with respect thereto or to exercise any option herein provided, shall in no way be construed to be a
waiver of such provisions, rights or options, or in any way to affect the validity of this SOW.

 

		e.	Notices.  Any notices required or authorized to be given hereunder shall be served
by hand delivery or by certified letter return receipt requested or by facsimile addressed to RADCOM or Rakuten (as the case may
be), at the following addresses:

 

	
        To RADCOM:

        RADCOM Ltd.

        24 Raoul Wallenberg Street

        Tel Aviv 6971920

        ISRAEL

        Attention: General Counsel

        Fax:
        [**]
	
        To Rakuten:

        Rakuten Mobile, Inc.

        1-14-1 Tamagawa,

        Rakuten Crimson House,

        Setagaya, Tokyo 158-0094, Japan

        Attention: Legal Department

        E-mail: [**]

         

		f.	No Third-Party Beneficiaries.  This SOW shall be to the benefit of RADCOM and
Rakuten only.

 

    
	RADCOM Ltd.	Page 3	Statement of Work No. 1
	Rakuten Mobile, Inc.	 	 

     

    

 

		g.	Relationship of the Parties.  Each Party acts as an independent contractor on
its own account and responsibility. Each Party is in no way the agent or legal representative of the other Party and no employee
of any Party shall be considered to be an employee of the other Party for any purposes whatsoever.  Neither Party is
authorized to, and it shall not, assume any obligation of any kind, express or implied, on behalf of the other Party, nor shall
it make any representation to anyone contrary to the provisions of this paragraph. Nothing in this SOW is intended to or shall
have the effect of constituting a joint venture, co-venture, co-develop agency, partnership, franchise or relationship between
the Parties other than as expressly set forth herein.

 

		h.	Amendments.  This SOW may not be changed, altered, or amended in any way except
in writing signed by a duly authorized representative of each Party.

 

IN WITNESS WHEREOF,
each Party has caused this Statement of Work No. 1 to be executed by its duly authorized representative.

 

	RAKUTEN MOBILE, Inc.	 	RADCOM Ltd.
	 	 	 	 	 
	By:	/s/ Yoshihisa Yamada	 	By:	/s/ Yaron Ravkaie
	Name: 	Yoshihisa Yamada	 	Name:	Yaron Ravkaie
	Title:	Representative Director and President	 	Title:	CEO
	 	 	 	 	 
	 	 	 	By:	/s/ Amir Hai
	 	 	 	Name: 	Amir Hai
	 	 	 	Title:	CFO
	 	 	 	 	 
	Date:	May 24, 2019	 	Date:	May 26, 2019

 

    
	RADCOM Ltd.	Page 4	Statement of Work No. 1
	Rakuten Mobile, Inc.	 	 

     

    

 

EXHIBIT A:

 

SCOPE OF SERVICES

 

		I.	General

 

RADCOM shall provide, during the Term of
this SOW, Managed Services which will enable Rakuten to monitor subscriber and network quality of services on Rakuten’s [**]
in Japan utilizing RADCOM’s proprietary RADCOM Service Assurance and other platforms as set forth herein.   The
Managed Services shall consist of those activities set forth in Paragraph II below.  In support of its performance of
the Managed Services, RADCOM shall provide the Service Deliverables set forth in Paragraph II below.

 

		II.	Services

 

		a.	Set-Up and Integration

 

RADCOM shall perform set-up and integration
services to enable the installation of the agreed scope of initial Service Deliverables to Rakuten’s
lab and production environments.  

 

Set-up and integration shall be provided as
follows, it being acknowledged that the headcount set forth below may be subject to adjustment by RADCOM from time to time as it
deems reasonably necessary to ensure the completion of set-up and integration: [**]

 

		b.	Managed Services

 

RADCOM shall perform, during the Term of this
SOW, the following Services: [**]

 

The objective of the Services shall be to
enable Rakuten to implement the following use cases (the “Use Cases”) (each, each as specifically described
and at the phase set forth in the RADCOM Network Intelligence – Proposed Scope and Use Cases Document attached hereto as
Exhibit F): [**]

 

		c.	Support Services

 

The Managed Services shall also include local
on-site support services (the “Support Services”) which may be provided directly, through subsidiaries,
or through subcontractors and shall enable RADCOM to meet the SLA and consist of: [**]

 

Support Services shall be provided as follows,
it being acknowledged that the headcount set forth below may be adjusted from time to time by RADCOM as determined necessary by
RADCOM to meet the requirements of the Managed Services: [**]

 

    
	RADCOM Ltd.	Page 5	Statement of Work No. 1
	Rakuten Mobile, Inc.	 	 

     

    

 

		III.	Service Deliverables

 

In order to facilitate the implementation
of the Use Cases, RADCOM will provide, the following but not limited to following, Service Deliverables.  Title and ownership
to such Service Deliverables shall remain at all times with RADCOM, provided, however, that during the performance of the Managed
Services, Rakuten shall have the right to possess and use such Service Deliverables in accordance with the Terms of Use.    

 

		A.	Documentation: [**]

 

		B.	Software: [**]

 

Note: the above list of Service
Deliverables subject to update from time to time by RADCOM as determined necessary by RADCOM to meet the requirements of the Managed
Services. Post Managed services contract RADCOM shall update/upgrade such deliverable under the “Annual Maintenance Contract
(AMC)”.

 

    
	RADCOM Ltd.	Page 6	Statement of Work No. 1
	Rakuten Mobile, Inc.	 	 

     

    

 

EXHIBIT B: 

 

SERVICE LEVEL AGREEMENT

 

Service Level Table

 

Please check the applicable Service
Level; if no Service Level has been checked, the Services will be provided under the Service Level Silver

 

[**]

 

    
	RADCOM Ltd.	Page 7	Statement of Work No. 1
	Rakuten Mobile, Inc.	 	 

     

    

 

Services
Terms and Conditions

 

These Maintenance and Support Services Terms
and Conditions, shall be referred to collectively hereinafter, as this “Agreement”. Customer desires to receive
certain maintenance and support services from RADCOM for the Product (the “Services”), all as set forth in this
Agreement.

 

		1.	Key Terms. In this Agreement, the following key
terms shall have the meaning below, unless the context specifically requires otherwise:

 

“Business
Day” shall mean Monday to Friday during Service Hours, at the applicable Site’s local
time, not including public and/or national holidays in the Sites’ territory; 

 

“Bug
Fixes/Patch” means any correction of an Error contained in a Product, including through
a Software Update developed to alleviate or correct an Error; 

 

“Documentation”
means any documents, manuals or release notes concerning a Product that RADCOM provides to Customer; 

 

“Error”
a failure or malfunctioning of the Product which prevents it from functioning as specified in the relevant Product’s Documentation;

 

“Intellectual
Property Rights” includes, throughout the world, any copyright, patent rights, trade or
service mark, design, trade, business or company name, indication of source or appellation of origin, or other right that is the
subject of the Berne Convention for the Protection of Literary and Artistic Works (1886), or any right to registration of such
rights; 

 

“Operating
Environment” shall mean the Customer’s telecom network and/or communication environment,
in connection with which the Product is operating; 

 

“Product”
means RADCOM’s hardware and/or software product; 

 

“Site(s)”
shall mean those service areas where the Product is deployed;  

 

“Service
Hours” means 9:00am to 5:00 pm Monday to Friday, not including public and/or national holidays
in the Sites’ territory; 

 

“Service
Level Table” means the service level table set forth above; 

 

“Severity
Level” means each of the severity levels specified in Section ‎2.5
below;  

 

“Software
Updates” means new versions of the Products’ software made available by RADCOM, which
contain Bug Fixes/Patches and/or minor enhancements or improvements, but do not contain significant new features or functionalities;

 

“Workaround”
shall mean a temporary modification to the hardware or software, or a procedure which enables the Product to continue working.

 

		2.	Scope of Maintenance and Support Services

 

		2.1.	Services will be provided during the applicable support coverage
window, specified in the Service Level Table.  

 

		2.2.	RADCOM will use reasonable commercial efforts, to respond to
a Support Incident/Case Response (as defined below), within the applicable response times set in the Service Level Table. Response
time shall be measured as the lapsed time between the time Customer was assigned with a trouble ticket by the Customer Support
System (as defined below), and the time RADCOM had commenced to support the Error.   

 

		2.3.	RADCOM shall use reasonable commercial efforts to correct Errors,
by any, or a combination, of the following: Workaround, Bug Fix/Patch, fix incorporated into a future release, answer to question
is provided, certain acts are performed in connection with the Product’s physical connectivity and/or interoperability, including
reconfiguration, reconnecting, resetting and re-start, and replacing and/or repairing hardware, as further set out in Section ‎5
below.

 

    
	RADCOM Ltd.	Page 8	Statement of Work No. 1
	Rakuten Mobile, Inc.	 	 

     

    

 

		2.4.	RADCOM shall use reasonable commercial efforts, to provide a
Workaround within the applicable restoration times set in the Service Level Table, in order to restore the operation of the Product
due to configuration and/or hardware Errors (database Errors excluded); Customer is aware, that restoration is subject to Customer
maintaining at the applicable Sites spare parts, as agreed with RADCOM in advance.     

 

Restoration
time shall be measured as the lapsed time between the time RADCOM had commenced to support the Error and the time RADCOM provided
the Workaround.

 

		2.5.	RADCOM’s technical support will assess the severity of
the request, and assign a Severity Level as described below:

 

Severity Level 1:
An Error that makes it for Customer impossible to process calls, or if the traffic quality or control for subscriber’s services
are severely affected; 

 

Severity Level 2:
It is possible to operate the Product, but there is a severe decrease in the Product’s capacity or its functionality, greatly
impacting the operational efficacy of Customer’s telecommunication network; 

 

Severity Level 3:
An Error that makes the performance or continued performance of one or more significant functions difficult, and that cannot be
circumvented or avoided on a temporary basis by the Customer; 

 

Severity Level 4:
An Error that is not significant and/or that may be circumvented or avoided on a temporary basis by the Customer.

 

		2.6.	RADCOM shall make available to the Customer from time to time
any Software Updates, Workarounds and Bug Fixes/Patch which are available to RADCOM, at no extra charge. If any implementation
services will be required to implement such Software Updates they will be at extra charge.

 

		2.7.	RADCOM will provide the Customer with (a) unlimited access to
RADCOM’s telephone hot-line and electronic mail address set forth below (the “Customer Support Center”),
that allow the Customer to report problems and Errors concerning the Product (the “Support Incidents/Cases”)
and (b) Documentation and technical information, which may be distributed periodically.

 

		2.8.	RADCOM shall provide the Customer with unlimited access to a
24/7 Web based online Support System (the “Customer Support System”), which
enables the Customer to enter online the details regarding the Support Incident/Case. Customer shall be responsible for opening
a Support Incident/Case via the Customer Support System, and for obtaining a trouble ticket; any Support Incident/Case not
opened by Customer through the Customer Support System and/or for which a trouble ticket was not assigned, will not be supported
and/or serviced. [**]

 

Errors categorized as Severity
Level one and two must additionally, be telephoned into Customer Support Center. 

 

		2.9.	Services will be provided by RADCOM from remote. In the event
that Customer experiences problems related to the use and/or operation of a Product, and such problems cannot be resolved by RADCOM
off-site (i.e. remotely), then subject to RADCOM’s determining that there exists a need for on-site service, RADCOM shall
dispatch a Field Service Engineer (“On-Site Engineer”) to Customer’s Site. 

 

		2.10.	RADCOM shall use best efforts to provide services not included
in the scope set herein, including dispatching an On-Site Engineer as mentioned in Section ‎2.9
above, based on Time and Material. Notwithstanding the above, On-Site-Engineer for Platinum Service Level shall be provided for
no additional cost, such cost shall not include On-Site-Engineer’s traveling and lodging expenses which Customer will reimburse
RADCOM for such expenses.

 

    
	RADCOM Ltd.	Page 9	Statement of Work No. 1
	Rakuten Mobile, Inc.	 	 

     

    

 

		3.	Designated Personnel

 

		3.1.	Customer will identify those personnel as authorized on its behalf
to address RADCOM for support. any request received from a person who is not a Designated Personnel, may not be answered and/or
serviced. 

 

		3.2.	Designated Personnel must be generally knowledgeable in the Operating
Environment, and operation and/or usage of the Product.

 

		3.3.	Designated Personnel shall be responsible for collecting the
information from the actual user of the Product on the relevant Site (the: “End User”).
Designated Personnel will make reasonable efforts as much as practically possible, to diagnose and solve problems or questions
for the Products(s), before contacting RADCOM. 

 

		3.4.	Designated Personnel requests shall contain all End User’s
information, including names, contacts, phone numbers and email addresses and any insights deduced by the Designated Personnel
in their initial investigation of the Error. 

 

		4.	Updates, Workarounds and Bug Fixes/Patch. 

 

Software
Updates, Workarounds and Bug Fixes/Patch will be generally made available to Customer electronically, from remote; RADCOM will
provide instructions for the installation of such Software Updates, Workarounds and Bug Fixes/Patch, and the installation will
be conducted by Customer. If any implementation services will be required to implement such Software Updates, Workarounds and Bug
Fixes/Patch they will be at extra charge.

 

		5.	Responsibilities of the Customer

 

		5.1.	Customer shall provide RADCOM a remote access by VPN connection
which has a two-factor authentication process to the Product, and to the extent necessary or appropriate, to the Operating Environment,
in order to allow RADCOM to perform its obligations under this Agreement.  

 

		5.2.	Customer will provide a dedicated server as a jump sever that
will enable RADCOM to access the performance server and to perform all Services. Customer shall ensure the readiness of the Operating
Environment and Authorized Personnel and shall ensure the appropriate conditions required to enable RADCOM to comply with its undertakings
hereunder, are met.

 

		5.3.	Customer shall obtain, install and implement the software and
related Software Updates and/or Bug Fixes/Patches, made available electronically by RADCOM, in a timely manner. 

 

		5.4.	Customer shall provide reasonable assistance as necessary for
the performance of the Services, including providing RADCOM with a detailed description of any problems encountered.

 

		5.5.	Customer will have if needed, an Authorized Personnel present
and available, when RADCOM provides Services to the Product.

 

		5.6.	Customer shall maintain in good working order, the Operating
Environment and any other third-party software and/or hardware required for the proper operation of the Product.

 

		5.7.	Neither the Customer nor anyone else but RADCOM’s authorized
personnel shall, without the explicit written permission from RADCOM, under any circumstance (a) cause any damage, alteration or
open the Product cover or attempt or replace any hardware, or (b) change, delete, revise or reverse engineer the software. 

 

		5.8.	Customer hereby agrees to give RADCOM, such access and assistance
as may be necessary, including from remote, for RADCOM to audit Customer’s actual use of the Product, wherever installed, to confirm
compliance with the terms and conditions of his purchase agreement of the Product, including the applicable End User License Agreement.

 

In
case Customer is not the end user customer of the Product, Customer shall obtain the written consent of the end user to the above.

 

    
	RADCOM Ltd.	Page 10	Statement of Work No. 1
	Rakuten Mobile, Inc.	 	 

     

    

 

		6.	Third Party. 

 

Customer
acknowledges that some of the Product’s components (software and/or hardware) may be provided and/or manufactured by third
party suppliers of RADCOM; the Services set herein with respect to such components shall be provided subject to the continuous
and proper business operation of such suppliers, and subject to their end of life/end of support/end of sale policies (i.e. RADCOM
may decide not to provide support services for products which are end of life).

 

		7.	Miscellaneous. 

 

		7.1.	RADCOM agrees to provide the Services in a timely and professional
manner, and without derogating from any other warranties explicitly stipulated in this Agreement provides no other warranty. RADCOM
expressly disclaims any and all warranties concerning the services to be rendered hereunder, whether express or implied, including,
without limitation, any warranty of merchantability or fitness for a particular purpose.

 

		7.2.	RADCOM’s obligations herein and the Services, do not include
and/or cover Errors, malfunctions, failures or defects which are and/or resulting from any of the following: (i) external to the
Products, including if caused by the use of the Product in combination with any other product (software and/or hardware) not originally
intended to be used together; (ii) the Product or any part, portion or module thereof is installed in an operating environment
other than that originally agreed by RADCOM; (iii) Improper site preparation, or Site or environmental conditions that do not conform
to RADCOM’s site and/or Product’s specifications; (iv) alteration, modification, service or repair to the Product,
other than by RADCOM’s and/or its authorized sub-contractors’ personnel; (v) Virus, infection, worm or similar malicious
code not introduced by RADCOM; (vi) The Products or any part, portion or module thereof, had been disassembled, decompiled, reverse
complied, reverse assembled, reverse engineered or otherwise altered by any party without RADCOM’s prior approval; (vii)
Putting the Products into good operating condition when caused by conditions that occurred at the elapse of the Products’
initial warranty, as set in the relevant purchase agreement, or before the Products were covered under a service contract; (viii)
Neglect, accident, misuse or abuse of the Customer or a third party, including failure by the Customer to follow RADCOM’s
installation, operation or maintenance instructions and specifications; (ix) Events not under RADCOM’s control, including
force majeure events, water spillage, corrosion, lightning strikes, theft, fire and electricity power; (x) failure of Customer
to hold and maintain spare parts agreed between the parties (if and when); (xi) (a) Change in regulation, and/or (b) updates, upgrades,
enhancements and changes in the Customer’s network and/or infrastructure and/or Operating Environment.

 

		8.	Relocation and Modifications to the Product 

 

		8.1.	If any Product is relocated from a Site, RADCOM will continue
to provide the Services to the Product at the new location, if (i) the new location was approved in advance by RADCOM, and (ii)
if the Product is re-installed by RADCOM/its authorized personnel (including sub-contractors) or with RADCOM’s approval.
The Customer will be invoiced separately for the cost of re-installation and inspection. 

 

		8.2.	If Customer requests that modifications be made to the Product
or that non-RADCOM’s items or devices be added to the Product, then such modifications or additions and the terms of RADCOM’s
service responsibilities in connection therewith shall be subject to a separate agreement between RADCOM and the Customer.

 

		8.3.	Customer will notify RADCOM of any modification to any Product
covered under this Agreement. If the modification creates a safety hazard or is likely to cause product malfunction, RADCOM may
correct the malfunction at the Customers expense. If the malfunction cannot be corrected to RADCOM’s satisfaction it will
be removed from the list of Products serviced under this Agreement without further obligation on RADCOM’s behalf. Notwithstanding
anything to the contrary, Customer will bear sole and exclusive liability for any damage and cost with respect to any modification,
act or omission performed by anyone other than RADCOM’s authorized personnel.

 

		8.4.	Force Majeure Notwithstanding anything to the contrary, in any
event, RADCOM shall not be liable for any failure, damage or cost with respect thereof, or delay in performance hereunder, if such
damage, cost, delay or failure is caused by circumstances not subject to the control of RADCOM, including labor disputes, strikes,
war, acts of the public enemies, riots, insurrection, civil commotion, statute, ordinance or regulation, governmental authorities,
weather (including fire, flood and storm), accident, or any act of God, failure of suppliers or sub-contractors, customs and act
or omission of Customer or anyone other than RADCOM’s personnel.

 

    
	RADCOM Ltd.	Page 11	Statement of Work No. 1
	Rakuten Mobile, Inc.	 	 

     

    

 

EXHIBIT C: 

 

RAKUTEN OBLIGATIONS

 

In order to facilitate RADCOM’s performance
of the Managed Services, Rakuten shall provide and will be responsible for the following: [**]

 

    
	RADCOM Ltd.	Page 12	Statement of Work No. 1
	Rakuten Mobile, Inc.	 	 

     

    

 

EXHIBIT D:

 

SERVICE FEE AND PAYMENT TERMS

 

		I.	Set-up and Integration Fee

 

Rakuten shall pay a one-time
set-up and integration fee of  [**] for services performed to enable the installation of the agreed scope of initial
Service Deliverables to Rakuten’s lab and production environments.  The set-up and integration fee shall be invoiced
in its entirety upon  [**] and paid as follows.   [**]

 

		II.	Managed Services Fee

 

The Service Fee for the Managed
Services shall  [**] per calendar year plus  [**] per calendar year for Support Services.  The fees
set forth in this paragraph shall be, paid  [**] year.

 

The flat Service Fee shall include
the following:

 

		a.	Performance of the services set forth in Paragraph II to Exhibit A;

		b.	Delivery of the Service Deliverables set forth in Paragraph III to Exhibit A; and

		c.	Updating of the Service Deliverables to current versions as required and, in particular with respect
to any software, providing new versions of the Service Deliverables in accordance with RADCOM’s roadmap.

 

Following is a breakdown of the Managed Services
on a line item basis per Use Case.  This breakdown is illustrative only.  The total Service Fee set forth above
assumes and is conditioned on the purchase of all Use Cases: [**]

 

		III.	Invoicing

 

The Service Fee will be invoiced  [**]

 

		IV.	Payment Terms

 

Payment shall be in accordance
with the following terms and conditions:

 

		(1)	Payments shall be made  [**]

		(2)	Payments shall be made by wire transfer  [**]

		(3)	The Service Fee is net of all taxes.

 

    
	RADCOM Ltd.	Page 13	Statement of Work No. 1
	Rakuten Mobile, Inc.	 	 

     

    

 

EXHIBIT E:

 

TERMS OF USE

 

These Terms of Use set forth the terms
and conditions by which Rakuten may use the RADCOM’s Service Deliverables supplied to Rakuten in connection with RADCOM’s
performance of the Managed Services.   Use of the Service Deliverables, in any manner other than as specifically permitted
herein is prohibited and shall be deemed a breach of the SOW by Rakuten.

 

Right to Use:

 

		1.	Subject to the terms and conditions of these Terms of Use, and in particular the restrictions set
forth in Section 2 and the payment of the Service Fee set forth in the SOW, RADCOM hereby grants to Rakuten a  [**]

 

		2.	Except as specifically permitted in these Terms of Use, Rakuten shall not and shall not allow any
third-party to:

		a.	directly or indirectly, in whole or in part, modify, port, re-engineer, change, translate, reverse
engineer, decrypt, decompile, disassemble, reprogram, make error corrections to, create derivative works based on, or otherwise
attempt or create, or cause others to attempt or create, or discover, the source code or underlying ideas or algorithms of the
Service Deliverables;

		b.	remove or alter any trademarks or other proprietary notices, legends, symbols or labels that appear
on or in connection with the Service Deliverables including any third-party labels or notices;

		c.	use the Service Deliverables for development, or other than in accordance with the terms and conditions
of these Terms of Use and for the Purpose;  

		d.	transfer, assign, sell, market, rent, lease, license, distribute, disclose, pledge, grant or convey
any other rights whatsoever in the Service Deliverables or any portion thereof to any third party;

		e.	reproduce or make any copy of the Service Deliverables or of any part, portion or module thereof,
except for back up or installation purposes only;

		f.	use the Service Deliverables for purposes of providing a service bureau, including, without limitation,
providing third-party, or third-party application integration or application service provider-type services, or any similar services;

		g.	use the Service Deliverables in a manner which competes with the products or services provided by
RADCOM;

		h.	use, access, evaluate or view the Service Deliverables for the purpose of designing, modifying, or
otherwise creating any software program which performs functions identical or similar to the functions performed by the Service
Deliverables;

		i.	provide externally or to a third party any oral or written communication that describes or summarizes
the features, functions or performance characteristics of the Service Deliverables or that compares the Service Deliverables with
any of RADCOM’s products or services or any third-party products or services; or

		j.	make a public performance or public display of the Service Deliverables.  

 

    
	RADCOM Ltd.	Page 14	Statement of Work No. 1
	Rakuten Mobile, Inc.	 	 

     

    

 

		3.	RADCOM is hereby granted access and assistance, as may be reasonably necessary for RADCOM to audit
Rakuten’s actual use of the Service Deliverables, wherever installed, to confirm compliance with the terms and conditions
of these Terms of Use; provided, however, that such audit by RADCOM shall be limited to one (1) time per any rolling twelve (12)
month period..

 

		4.	Rakuten acknowledges it is aware that the Service Deliverables include software which may contains
third-party software, including open source software (collectively, the “Third-Party Code”), and that
RADCOM is obligated to license said Third-Party Code in addition to the terms of these Terms of Use under additional and/or different
license terms, which shall be specified by RADCOM to Rakuten in writing from time to time. In the event of a contradiction between
the terms and conditions of these Terms of Use and the licenses applicable to the Third-Party Code, such Third-Party Code licenses
shall prevail with respect to the usage of the Third-Party Code; provided, however, that RADCOM shall not incorporate Third-Party
Code whose licenses prevent Rakuten from using the Service Deliverables as intended.

 

Intellectual Property Rights 

 

		5.	Rakuten acknowledges that its receipt of the Service Deliverables is solely for the purpose of
Rakuten’s deriving of benefit from the Managed Services.  Rakuten acknowledges that such Service Deliverables contain
intellectual property of RADCOM which is proprietary and copyrighted and is licensed under these Terms of Use.

 

		6.	RADCOM and its licensors own all right, Intellectual Property Rights, title and interest in the
Service Deliverables, including any Updates, Upgrades, new versions and revisions thereof.    For purposes
hereof: (i) “Intellectual Property Rights” means all patents (including all reissues, divisions, continuations,
and extensions thereof) and patent applications, trade names, trademarks, service marks, logos, trade dress, copyrights, trade
secrets, mask works, rights in technology, know-how, rights in content (including performance and synchronization rights), or other
intellectual property rights that are in each case protected under the laws of any governmental authority having jurisdiction;
(ii) “Updates” means new versions of the Service Deliverables (including software)  made available
by RADCOM, which contain error corrections, bug fixes and/or patches; and (iii) “Upgrades” means new features
or functions of the Service Deliverables (including software), whether contained in or designated as new versions.

 

		7.	The Use Right granted by RADCOM to Rakuten in these Terms of Use confers no title to or ownership
interest in the Service Deliverables or in the Intellectual Property Rights thereof. There are no implied licenses in these Terms
of Use.  RADCOM’s third-party licensors may protect their rights in the Service Deliverables in the event of any
infringement or breach of these Terms of Use.

 

TERMINATION

 

		8.	The Use Right granted hereunder shall be effective as of the Effective Date of the SOW and for
the Term thereof; provided, however, that the Use Right shall immediately terminate upon the expiration or termination of the SOW,
including as a result of the causes set forth in Section 11(b) to the SOW.  

 

		9.	Upon termination of Use Right, for any reason whatsoever, Rakuten shall cease the use of the Service
Deliverables and shall promptly deliver to RADCOM all copies thereof. Rakuten shall delete the Service Deliverables including all
software and documentation from its systems and shall confirm in writing no later than seven (7) days following the termination
of the Use Right that it no longer possesses the Service Deliverables or any part thereof.

 

    
	RADCOM Ltd.	Page 15	Statement of Work No. 1
	Rakuten Mobile, Inc.	 	 

     

    

 

LIMITED WARRANTIES AND LIMITATION OF
LIABILITY

 

		10.	RADCOM hereby warrants and represents that it is lawfully entitled to grant the Use Right to the
Service Deliverables under the terms of the SOW and these Terms of Use.

 

		11.	EXCEPT AS EXPRESSLY PROVIDED IN THIS SOW OR THESE TERMS OF USE, NO EXPRESS OR IMPLIED WARRANTY
IS MADE WITH RESPECT TO ANY RADCOM SERVICE DELIVERABLE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE AND IN PARTICULAR RADCOM DOES NOT WARRANT THAT THE SOFTWARE SHALL OPERATE ERROR-FREE.

 

INDEMNITIES

 

		12.	Intellectual Property Indemnity.

 

[**]

 

		13.	Breach by Rakuten.  Rakuten shall be responsible for, and shall indemnify, defend
and hold harmless RADCOM, its licensors and its affiliates from and against any and all Liabilities resulting from the failure
of RADOM or third-parties for whom it is responsible, whether by act or omission, to comply with these Terms of Use.

 

    
	RADCOM Ltd.	Page 16	Statement of Work No. 1
	Rakuten Mobile, Inc.	 	 

     

    

 

		14.	RADCOM Data Security Indemnity.  RADCOM shall indemnify and hold Rakuten
harmless from any and all Liabilities directly arising out of unauthorized and malicious access to Rakuten’s customer data
or network which results solely out of the negligent acts or omissions of RADCOM and/or anyone acting on RADCOM’s behalf.

 

		15.	Notice; Defense Settlement.  As a condition to a Party’s indemnification
obligations hereunder, the following provisions shall apply to all Liabilities for which an indemnifying Party is obligated to
indemnify an indemnified Party under this Agreement (such Liabilities, an “Indemnified Claim”), including
the indemnity obligations set forth in this ‎‎Article 6 and/or addressed elsewhere under this Agreement.

 

		a.	The indemnifying Party’s obligations include payment of reasonable attorney fees (but only
after a claim has been formally made by a third-party and the indemnifying Party has received written notice thereof) and direct
costs incurred by the indemnified Party in connection with the defense and settlement of any Indemnified Claim.

 

		b.	The indemnified party shall, within fifteen (15) days after the receipt of notice of the commencement
of any legal action or of any Indemnified Claim against such Party in respect of which indemnification shall be sought, notify
the indemnifying Party with a notice thereof.  

 

		c.	The indemnifying Party may, assume the defense thereof of a claim for which notice was provided
in accordance with Subparagraph 15(b). After notice from indemnifying Party to such indemnified Party of an election to assume
the defense thereof, the indemnifying Party will not be liable to such indemnified Party under this Agreement for any attorney
fees or expenses subsequently incurred by such indemnified Party in connection with the defense thereof so long as the indemnifying
Party continues to provide such defense, subject to Subparagraph 15(d) below. The indemnified Party shall not prejudice, make any
admissions or settle any Indemnified Claim over which the indemnifying Party has not been afforded the opportunity to assume the
defense without such indemnifying Party’s approval. The indemnifying Party hereunder shall control the settlement of all
indemnified Claims over which it has assumed the defense.

 

		d.	The indemnified Party shall provide reasonable assistance to the indemnifying Party, at the indemnifying
Party’s expense, in connection with such legal action or Indemnified Claim. If the indemnifying Party assumes the defense
of any such indemnified Claim or legal action, the indemnified Party shall have the right to employ separate counsel in such Indemnified
Claim or legal action and participate therein, and the reasonable fees and expenses of such counsel shall be at the expense of
such indemnified Party, except that such fees and expenses shall be for the account of the indemnifying Party if: (i) the employment
of such counsel has been specifically authorized by the indemnifying Party; or (ii) the named parties to such action (including
any impleaded parties) include both such indemnified Party and the indemnifying Party and representation of such indemnified Party
and the indemnifying Party by the same counsel would, in the reasonable opinion of the indemnified Party’s counsel, be inappropriate
under applicable standards of professional conduct due to actual or potential conflicting interests between them.  Notwithstanding
anything to the contrary in this Subparagraph 15(d), the indemnified Party shall have the right, at its expense, to retain counsel
to monitor and consult with the indemnifying Party’s counsel in connection with any such legal action or Indemnified Claim.

 

		e.	The indemnifying Party shall not settle any Indemnified Claim without the prior consent of the
indemnified Parties, which consent may be withheld if the settlement (i) does not completely discharge or release the Indemnified
Claim against the indemnified Party, (ii) imposes any restraint or limitation on the applicable indemnified Party’s operations
or upon the operation or other use of the Software, or (iii) except with respect to indemnity under Paragraph 12, requires an admission
of fault on the part of the Indemnified Party.

 

		16.	Indemnifying Party’s Failure to Defend Indemnified Parties.  If any Indemnified
Claim arises as to which any indemnity provided for in these Terms of Use may apply, and the indemnifying Party fails to assume
the defense of such Indemnified Claim after the receipt of notice as required hereunder, then the indemnified Party against which
the Indemnified Claim is made, instituted or commenced may, at the indemnifying Party’s expense, contest, or settle such
Indemnified Claim, providing the indemnifying Party with reasonable advance notice of any settlement decision.  All costs
and expenses incurred by the indemnified Party in connection with any such contest, settlement or payment shall be reimbursed by
the indemnifying Party to the indemnified Party promptly following, but not later than thirty (30) days following, the demand therefor.

 

		17.	Limitation on Indemnification.  The indemnity, defense and hold harmless obligations
set forth in this Agreement shall not apply to any Liabilities to the extent caused by the fault or negligence of the indemnified
Party claiming such indemnification.

 

    
	RADCOM Ltd.	Page 17	Statement of Work No. 1
	Rakuten Mobile, Inc.	 	 

     

    

 

EXHIBIT F:

RADCOM NETWORK INTELLIGENCE: 

IMPLEMENTATION PHASES AND USE CASES

 

[**]

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

	RADCOM Ltd.	Page 18	Statement of Work No. 1
	Rakuten Mobile, Inc.mesa-ex101_23.htm

 

EXHIBIT 10.1

 

CERTAIN IDENTIFIED INFORMATION HAS BEEN EXCLUDED FROM THE EXHIBIT BECAUSE IT IS BOTH NOT MATERIAL AND WOULD LIKELY CAUSE COMPETITIVE HARM TO THE REGISTRANT IF PUBLICLY DISCLOSED.

[***] INDICATES THAT INFORMATION HAS BEEN REDACTED.

 

Packey Velleca 

Sales Director, GE Aviation 

One Neumann Way 

Cincinnati, OH 45215

AMENDED AND RESTATED LA13-1 

dated March 20, 2020

LETTER AGREEMENT NO. 13 

TO GTA No. CF34-0801-055

WHEREAS, General Electric Company, acting through its GE-Aviation business unit (hereinafter individually referred to as “GE”), and Mesa Air Group, Inc. (hereinafter individually referred to as “Airline”) (GE and Airline being hereinafter collectively referred to as the “Parties”) have entered into General Terms Agreement CF34-0801-055 dated November 15, 2002, and all of its subsequent amendments (hereinafter collectively referred to as “GTA”); and

WHEREAS Airline and GE have entered into Letter Agreement No. 13 to the GTA, dated December 11, 2019, (“LA13”); and

WHEREAS Airline and GE desire to amend and restate LA13, and refer to as “LA No. 13- 1” (“Agreement”); and

NOW THEREFORE, in consideration of the mutual covenants herein contained, the Parties agree to all of the following:

	
 
	
1.
	
The Effective Date of this Agreement is the date this Agreement is executed by both Parties.

	
 
	
2.
	
Sale and Delivery. Airline agrees to purchase and take delivery of (20) new spare CF34-8C5 engines (“New Engine”) from GE according to the delivery schedule set forth in Attachment A hereto (the “Delivery Schedule”).

	
 
	
3.
	
Special Discount. GE agrees to provide Airline with a special price for the New Engines, equal to [***] off the price listed in Attachment C, and subject to escalation in accordance with Attachment D. GE and Airline agree this selling price, compared to the list price in calculated in accordance with Attachments C & D, shall be considered a Special Allowance for the purposes of the terms and conditions contained in Attachment B.

	
 
	
4.
	
Special Payment Terms for Spare Engines. GE and Customer agree to modify the payment terms in Exhibit C of the GTA for these New Engines as follows:

LA13-1GE PROPRIETARY INFORMATION

 

	
 
	
a.
	
Purchase Order. Customer shall provide a Purchase Order to GE in accordance with the “PO Date” in Attachment A.

	
 
	
b.
	
Deposit. Customer shall pay a pre-delivery deposit of [***] of the New Engine base price listed in Attachment C in accordance with the “PDP Payment Date” in Attachment A, paid by wire transfer, and payable upon issuance of invoice.

GE and Customer agree that as of the Effective Date, Customer has not made any progress payments or payments of any kind for New Engines purchased under this LA13-1.

GE and Customer agree that any and all progress payments previously made under LA13 shall be retained by GE and used toward the purchase of engine in LA12-1 in accordance with the terms and conditions in LA12-1, and such payments shall not be considered as progress payment or payment of any kind for any of the New Engines in this LA13-1.

	
 
	
c.
	
Final Invoice. Customer shall pay the balance due at time of Delivery, paid by wire transfer.

	
 
	
5.
	
[***]

	
 
	
6.
	
If between the Effective Date and December 31, 2021 Airline sells, transfers title or subleases a New Engine, Airline agrees to provide GE with the first right to each of the (20) New Engines.

	
 
	
7.
	
[***]

The obligations set forth in this Agreement are in addition to the obligations set forth in the GTA. In the event of conflict between the terms of this Agreement and the terms of the GTA, the terms of this Agreement shall take precedence. Terms which are capitalized but not otherwise defined herein shall have the meaning given to them in Article I of the GTA.

Confidentiality of Information. This Agreement contains information specifically for Airline and GE, and nothing herein contained shall be divulged by Airline or GE to any third person, firm or corporation, without the prior written consent of the other Parties, which consent shall not be unreasonably withheld; except (i) that Airline’s consent shall not be required for disclosure by GE of this Agreements, to an Engine program participant, joint venture participant, engineering service provider or consultant to GE so as to enable GE to perform its obligations under this Agreement or to provide informational data; (ii) to the extent required by Government agencies, by law, or to enforce this Letter Agreement; and (iii) to the extent necessary for disclosure to the Parties’ respective insurers, accountants or other professional advisors who must likewise agree to be bound by the provisions of this paragraph. In the event (i) or (iii) occur, suitable restrictive legends limiting further disclosure shall be applied. In the event this Letter Agreement, or other GE information or data is required to be disclosed or filed by government agencies by law, or by court order, Airline shall notify GE at least thirty (30) days in advance of such disclosure or filing and shall cooperate fully with GE in seeking confidential treatment of sensitive terms of this Agreement.

LA13-1GE PROPRIETARY INFORMATION

 

 

		
	
MESA AIR GROUP, INC

 

Signature:/s/ Brian S. Gillman

 

Name:Brian S. Gillman

 

Title:EVP & General Counsel

 

Date:March 25, 2020
	
GENERAL ELECTRIC CO.

 

Signature:/s/ Michael P. Munz

 

Name:Michael P. Munz

 

Title:GM – N. American Sales

 

Date:March 26, 2020

	
 
	
 

 

 

 

LA13-1GE PROPRIETARY INFORMATION

 

ATTACHMENT A

Spare Engine Delivery Schedule

 

					
	
Spare Engine Ref No.
	
Engine Type
	
PO Date
	
PDP Payment Date
	
Delivery Date

	
1
	
CF34-8C5
	
Effective date
	
[***]
	
Apr, 2021

	
2
	
CF34-8C5
	
Effective Date
	
[***]
	
Apr, 2021

	
3
	
CF34-8C5
	
Effective Date
	
[***]
	
May, 2021

	
4
	
CF34-8C5
	
Effective Date
	
[***]
	
May, 2021

	
5
	
CF34-8C5
	
Effective Date
	
[***]
	
May, 2021

	
6
	
CF34-8C5
	
Effective Date
	
[***]
	
Jun, 2021

	
7
	
CF34-8C5
	
Effective Date
	
[***]
	
Jun, 2021

	
8
	
CF34-8C5
	
Effective Date
	
[***]
	
Jun,2021

	
9
	
CF34-8C5
	
Jan 1, 2020
	
[***]
	
Jul, 2021

	
10
	
CF34-8C5
	
Feb 1, 2020
	
[***]
	
Jul, 2021

	
11
	
CF34-8C5
	
Mar 1, 2020
	
[***]
	
Jul, 2021

	
12
	
CF34-8C5
	
Apr1,2020
	
[***]
	
Aug, 2021

	
13
	
CF34-8C5
	
May 1, 2020
	
[***]
	
Aug, 2021

	
14
	
CF34-8C5
	
Jun 1, 2020
	
[***]
	
Aug, 2021

	
15
	
CF34-8C5
	
Jul 1,2020
	
[***]
	
Sep, 2021

	
16
	
CF34-8C5
	
Aug 1, 2020
	
[***]
	
Sep,2021

	
17
	
CF34-8C5
	
Sep 1, 2020
	
[***]
	
Sep,2021

	
18
	
CF34-8C5
	
Oct 1, 2020
	
[***]
	
Sep, 2021

	
19
	
CF34-8C5
	
Nov 1, 2020
	
[***]
	
Dec, 2021

	
20
	
CF34-8C5
	
Dec 1, 2020
	
[***]
	
Dec, 2021

 

 

LA13-1GE PROPRIETARY INFORMATION

 

ATTACHMENT B

CONDITIONS FOR SPECIAL ALLOWANCES/DELAY/CANCELLATION

	
1.
	
Termination of Special Allowances

For the avoidance of doubt, it is understood that GE shall have no further obligation beyond the Expiration Date to provide any of such Special Allowances which were not provided to Airline, through no fault of GE.

	
2.
	
Adjustment of Allowances

[***]

	
3.
	
Assignability of Allowance

Any allowance described herein is exclusively for the benefit of Airline and is not assignable without GE’s written consent.

	
4.
	
Set Off for Outstanding Balance

GE shall be entitled, with five (5) days prior written notice, to set off any outstanding obligation and amounts that are due and owing from Airline to GE (and not subject to a good faith dispute) for goods or services (whether or not in connection with this Letter Agreement and/or GTA), against any amount payable by GE to Airline in connection with this Letter Agreement and/or GTA.

	
5.
	
Cancellation Spare Engines

Airline recognizes that harm or damage will be sustained by GE if Airline fails to accept delivery of the Spare Engines when duly tendered. Within thirty (30) days of any such cancellation or failure to accept delivery occurs, Airline shall remit to GE a minimum cancellation charge equal to [***] of the Engine price, determined as of the date of scheduled Engine delivery to Airline. Further GE reserves the right to terminate this agreement, in part or in whole, if the PDP Payment is not paid in accordance with the schedule in Exhibit A.

The parties acknowledge such minimum cancellation charge to be a reasonable estimate of the minimum harm or damage to GE in such circumstances. If any such cancellation or failure occurs with less than such twelve (12) months prior written notice, GE shall also retain all remedies in law and equity available to GE for damages in excess of such minimum cancellation charge.

GE shall retain any progress payments or other deposits made to GE for any such Engine. Such progress payments will be applied first to the minimum cancellation charge for such Engine and, in circumstances described in the last sentence of the preceding paragraph, then to any further damages sustained by GE as a result of such cancellation or failure to accept delivery. Progress payments held by GE in respect of any such Engine which are in excess of such 

LA13-1

GE PROPRIETARY INFORMATION

 

 

amounts will be refunded to Airline, provided Airline is not then in arrears on other amounts owed to GE.

	
6.
	
Delay Charge for Spare Engines

In the event Airline delays the scheduled delivery date of a Spare Engine for a period, or cumulative period, of more than [***], such delay shall be considered a cancellation and the applicable provisions hereof regarding the effect of cancellation shall apply.

	
7.
	
Offset Requirements

Any allowance described herein is predicated on the assumption that no offset or countertrade requirement will be imposed on GE. If such requirement is imposed, then GE reserves the right to reduce the allowance commensurate with the cost to GE of performing such offset or countertrade obligation(s).

LA13-1

GE PROPRIETARY INFORMATION

 

 

ATTACHMENT C

	
	
 

BASE PRICES FOR SPARE ENGINES

 

	
 
ItemList Base Price2019 US Dollars1.Spare CF34-8C5 engine, bare[***]
 

 

	
 

A.Base prices are effective for basic Spare Engines delivered to Airline by GE on or before December 31, 2020. The base prices are for delivery Ex Works, Evendale, Ohio, or point of manufacture, and Airline shall be responsible, upon delivery, for the payment of all taxes, duties, fees or other similar charges.

B.The selling price of basic Spare Engines delivered after December 31, 2020 above shall be the base price then in effect, which base price shall be subject to adjustment for escalation in accordance with GE’s then-current escalation provisions.

C.The selling price of Engine Build Up hardware, if any such hardware is ordered, will be based on GE’s then-current price and is not subject to the escalation provisions set forth herein.

 

 

LA13-1

GE PROPRIETARY INFORMATION

 

 

ATTACHMENT D

ESCALATION

 

	
I.
	
The base value for the guarantees and other prices expressed in applicable U.S. base year dollars are subject to escalation and shall be adjusted effective January 1st of the year following the applicable base year and January 1st of each calendar year thereafter pursuant to the provisions of this Attachment D.

 

	
II.
	
The following three average indices as published in December of the year prior to the applicable guarantee or price year shall be used to determine the amount of adjustment upward or downward:

 

	
 
	
A.
	
The four quarter average discussed below of the "ECI 336411W" or "NAICS Code 336411" (BLS code: CIU2023211000000I)," as published by the U.S. Department of Labor, Bureau of Labor Statistics, to the second decimal place.

 

	
 
	
B.
	
The twelve-month average discussed below of the wholesale price index for "Industrial Commodities," Codes 03 through 15 (BLS code: wpu03thru15), as published by the Bureau of Labor Statistics, to the second decimal place.

 

	
 
	
C.
	
The twelve-month average discussed below of the wholesale price index for "Metals and Metal Products," Code 10 (BLS code:  wpu10), as published by the Bureau of Labor Statistics,  to the second decimal place.

 

	
III. 
	
The index described in Paragraph II.A above is published on a quarterly basis and the indices described in Paragraphs II.B and II.C above are published on a monthly basis. The four quarter average for the index described in Paragraph II.A above and the twelve month average for each index described in Paragraphs II.B and II.C above shall be determined for the base and current years. The base year shall be the twelve months ended September for the year preceding the base year as defined in the relevant section of this Agreement. The current year shall be the twelve months ended September of the year preceding the year in which the guarantee, rate, or price applies. Following is the methodology which shall be used to calculate the average indices described in Paragraphs II.A, II.B, and II.C for a particular twelve-month period with respect to the base year or relevant current year (the "Calculation Twelve Month Period"):

 

	
 
	
A.
	
The "four quarter average" described in Paragraph II.A above shall be determined by averaging the index for each of the four quarters contained within the Calculation Twelve Month Period.

 

	
 
	
B.
	
The "twelve-month average" described in Paragraphs II.B and II.C above shall be 

LA13-1

GE PROPRIETARY INFORMATION

 

 

	
 
		
determined by averaging the index for each of the twelve months contained within the Calculation Twelve Month Period.

 

	
IV.
	
Values for guarantees and prices in any calendar year subject to this clause shall be adjusted by the average of the percentage change in each average index described above for the current over the base year.

 

Example - determine base price or guarantee rate for 2007 with a base year of 2006:

 

						
	
 

Escalation IndicesWeighting
	
Base Indices
	
Current Indices
	
Percent Changes
	
 

Weighted

	
1. Labor
	
33.3%
	
97.95
	
101.80
	
3.93%
	
1.31%

	
2. Metals
	
33.3%
	
159.18
	
165.81
	
4.17%
	
1.39%

	
3.  Industrial Commodities
	
33.3%
	
156.18
	
169.25
	
8.37 %
	
2.79%

 

Total Escalation5.5%

 

Assume a base price or guarantee rate in 2006 $ of 100.

Calculate 2007 price or guarantee rate= $100 X [1.055] = $105.50.

 

	
V.
	
The guarantee rate or price shall be final and will not be subject to further adjustments in the indices. In no event shall the invoice price be lower than the base price.

 

	
VI.
	
In determining the adjustment to be added to the guarantee rate or price, the total escalation percent increase shall be calculated to the nearest one-tenth of one percent.  If the next succeeding decimal place is five or more, the preceding decimal figure shall be raised to the next higher figure. If the next succeeding decimal place is four or less, the preceding decimal figure shall be kept  at its then current  figure.

 

	
VII.
	
In the event that the indices specified herein are discontinued, or the basis of their calculation is modified, equivalent indices shall be substituted by GE to reflect increases in labor and material costs up to the September of the year prior to scheduled delivery of the Products.

 

	
VIII.
	
In the event the U.S. Bureau of Labor Statistics publishes indexes using a new base year, then the escalation shall be computed using such new indices.

 

 

 

LA13-1

GE PROPRIETARY INFORMATION

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