Document:

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                                                                   EXHIBIT 10.20

                  THE SHARES ISSUABLE PURSUANT TO THIS AGREEMENT ARE SUBJECT TO
                  AN OPTION TO REPURCHASE PROVIDED UNDER THE PROVISIONS OF THE
                  COMPANY'S 1998 STOCK OPTION PLAN FOR KEY EMPLOYEES AND THIS
                  AGREEMENT ENTERED INTO PURSUANT THERETO. A COPY OF SUCH PLAN
                  IS AVAILABLE UPON WRITTEN REQUEST TO THE COMPANY AT ITS
                  PRINCIPAL EXECUTIVE OFFICES.

                                  CLIENTLOGIC HOLDING CORPORATION

                                      STOCK OPTION AGREEMENT

                                 1998 STOCK OPTION PLAN, AS AMENDED

                                        FOR KEY EMPLOYEES

                  The Board of Directors of ClientLogic Holding Corporation (the
         "Company") has adopted the Company's 1998 Stock Option Plan, as amended
         (the "Plan") for certain individuals, directors and key employees of
         the Company and its Related Entities. A copy of the Plan is being
         furnished to you concurrently with the execution of this Option
         Agreement and shall be deemed a part of this Option Agreement as if
         fully set forth herein. Unless the context otherwise requires, all
         terms defined in the Plan shall have the same meaning when used herein.

             1.   Certain Definitions.

                  In addition to the terms specifically defined elsewhere herein
         and in the Plan, as used herein, the following terms will have the
         meanings indicated:

                  "Cause" shall have the meaning set forth in Section 8(d) of
                  the Employment Agreement.

                  "Common Stock" shall mean the common stock, par value $0.01
                  per share, of the Company.

                  "Permanent Disability" shall have the meaning set forth in
                  Section 8(b) of the Employment Agreement.

                  "Employment Agreement" shall mean that certain Employment
                  Agreement, dated as of September 30, 1998, by and between
                  ClientLogic Corporation (formerly CustomerONE Corporation), a
                  Delaware Corporation and wholly-owned subsidiary of the
                  Company, and you.

                  "First Option" shall have the meaning set forth in Section
                  2(a) hereof.

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                  "First Option Exercise Price" shall mean a price equal to
                  US$1.20 per share, subject to the adjustments and limitations
                  set forth herein and in the Plan.

                  "First Option Grant Date" shall have the meaning set forth in
                  Section 2(a) hereof.

                  "First Option Shares" shall have the meaning set forth in
                  Section 2(a) hereof.

                  The term "including" when used herein shall mean "including,
                  but not limited to".

                  "IRR" shall mean, as of any date, the compounded annual
                  pre-tax rate of return earned by LLC2 on its direct and
                  indirect investment in the Portfolio Company for the period
                  from the date of investment to such date; provided that, for
                  the purposes of determining the IRR, the return earned by LLC2
                  shall take into account the net proceeds of any disposition of
                  the investment (in whole or in part), dividends, returns of
                  capital and other distributions, whether received directly or
                  indirectly by LLC2, but shall specifically exclude any
                  management fees or remuneration payments.

                  "Liquidity Event" shall mean the first to occur of any of the
                  following:

                           (i)      any sale of all or substantially all of the
                  assets of the Portfolio Company in an arm's-length
                  transaction;

                           (ii)     the liquidation or winding up of the
                  Portfolio Company;

                           (iii)    an initial public offering of the common
                  shares or other equity securities of the Portfolio Company by
                  way of prospectus, registration statement or similar document
                  where, or in connection with which, such shares or securities
                  are to become listed and posted for trading or quoted on at
                  least one of (1) the Toronto Stock Exchange, (2) the Montreal
                  Exchange, (3) the New York Stock Exchange, (4) the American
                  Stock Exchange or (5) the National Market of the National
                  Association of Securities Dealers Automated Quotation System,
                  together with any such other stock exchange or exchanges as
                  may be approved by the Board of Directors; or

                           (iv)     a sale of all or substantially all of the
                  shares of the Portfolio Company owned, directly or indirectly,
                  by LLC2 (including any Affiliate of LLC2) in an arm's-length
                  transaction.

                  "LLC2" shall mean Onex CustomerONE Holdings LLC, a Delaware
                  limited liability company.

                  "Option" shall mean either of the First Option or the Second
                  Option.

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                  "Options" shall mean, collectively, the First Option and the
                  Second Option.

                  "Option Shares" shall mean the First Option Shares and/or the
                  Second Option Shares.

                  "Portfolio Company" shall mean the Company and its operating
                  subsidiaries taken as a whole.

                  "Second Option" shall have the meaning set forth in Section
                  2(b) hereof.

                  "Second Option Exercise Price" shall mean a price equal to
                  US$1.50 per share, subject to the adjustments and limitations
                  set forth herein and in the Plan.

                  "Second Option Grant Date" shall have the meaning set forth in
                  Section 2(b) hereof.

                  "Second Option Shares" shall have the meaning set forth in
                  Section 2(b) hereof.

         2.       The Grants.

                  (a)      Subject to the conditions set forth herein, the
Company hereby grants to you, effective as of January 27, 1999 (the "First
Option Grant Date"), as a matter of separate inducement and not in lieu of any
salary or other compensation for your services, the right and option to purchase
(the "First Option"), in accordance with the terms and conditions set forth
herein and in the Plan, an aggregate of 583,333 shares of Common Stock (the
"First Option Shares"), at the First Option Exercise Price. You should consult
with your tax advisor concerning the proper reporting of any federal, state or
foreign tax liability that may arise as a result of the grant or exercise of the
First Option.

                  (b)      Subject to the conditions set forth herein, the
Company hereby grants to you, effective as of March 19, 1999 (the "Second Option
Grant Date"), as a matter of separate inducement and not in lieu of any salary
or other compensation for your services, the right and option to purchase (the
"Second Option"), in accordance with the terms and conditions set forth herein
and in the Plan, an aggregate of 2,868 shares of Common Stock (the "Second
Option Shares"), at the Second Option Exercise Price. You should consult with
your tax advisor concerning the proper reporting of any federal, state or
foreign tax liability that may arise as a result of the grant or exercise of the
Second Option.

         3.       Exercise.

                  (a)      For purposes of this Option Agreement, the First
Option Shares shall be deemed "Nonvested Shares" unless and until they have
become "Vested Shares" as described in this subsection. Twenty-five percent
(25%) of the First Option Shares

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shall become "Vested Shares" on the second annual anniversary of the First
Option Grant Date and seventy-five percent (75%) of the First Option Shares
shall become "Vested Shares" on the third annual anniversary of the First Option
Grant Date in accordance with the terms of the Plan. Only upon the occurrence of
a Liquidity Event that results in LLC2 achieving an overall compounded IRR of
15% on its investment in the Portfolio Company as at such time, will any such
"Vested Shares" become "Exercisable Shares." Until such time, you will not have
the right to exercise all or any portion of the First Option, whether or not
vested.

                  (b)      For purposes of this Option Agreement, the Second
Option Shares shall be deemed "Nonvested Shares" unless and until they have
become "Vested Shares" as described in this subsection. Twenty-five percent
(25%) of the Second Option Shares shall become "Vested Shares" on the second
annual anniversary of the Second Option Grant Date and seventy-five percent
(75%) of the Second Option Shares shall become "Vested Shares" on the third
annual anniversary of the Second Option Grant Date in accordance with the terms
of the Plan. Only upon the occurrence of a Liquidity Event that results in LLC2
achieving an overall compounded IRR of 15% on its investment in the Portfolio
Company as at such time, will any such "Vested Shares" become "Exercisable
Shares." Until such time, you will not have the right to exercise all or any
portion of the Second Option, whether or not vested.

                  (c)      Subject to the relevant provisions and limitations
contained herein and in the Plan, you may exercise an Option to purchase all or
a portion of the applicable number of Exercisable Shares underlying such Option
at any time prior to the termination of such Option pursuant to this Option
Agreement. In no event shall you be entitled to exercise an Option for any
Nonvested Shares, Vested Shares that are not Exercisable Shares or for a
fraction of an Exercisable Share.

                  (d)      The unexercised portion of the First Option, if any,
will automatically, and without notice, terminate and become null and void upon
the expiration of ten (10) years from the First Option Grant Date.

                  (e)      The unexercised portion of the Second Option, if any,
will automatically, and without notice, terminate and become null and void upon
the expiration of ten (10) years from the Second Option Grant Date.

                  (f)      Any exercise by you of an Option must be in writing
addressed to the Treasurer of the Company at its principal place of business (a
copy of the form of exercise to be used will be available upon written request
to the Treasurer), and must be accompanied by a certified or bank check payable
to the order of the Company in the full amount of the relevant exercise price of
the shares so purchased, or in such other manner as described in the Plan and
approved by the Committee.

         4.       Termination of Employment.

                  In the case of termination of your employment with the Company
or any Related Entity for Cause, as defined pursuant to Section 8(d) of the
Employment

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Agreement, you shall immediately forfeit your rights under the Options,
including rights in any Vested Shares and/or Exercisable Shares, except as to
those Option Shares already purchased.

         5.       Transferability.

                  Except as provided in Section 8 hereof, the Options and any
rights or interests therein are not assignable or transferable by you except by
will or the laws of descent and distribution, and during your lifetime, each
Option shall be exercisable only by you or, in the event that a legal
representative has been appointed in connection with your Permanent Disability,
such legal representative.

         6.       Registration.

                  The Company shall not in any event be obligated to file any
registration statement under the Securities Act or any applicable securities
laws of any other jurisdiction to permit exercise of either Option or to issue
any Common Stock in violation of the Securities Act or any applicable securities
laws of any other jurisdiction. You (or in the event of your death or, in the
event a legal representative has been appointed in connection with your
Permanent Disability, the Person exercising an Option) must, as a condition to
your right to exercise an Option, deliver to the Company an agreement or
certificate containing such representations, warranties and covenants as the
Company may deem necessary or appropriate to ensure that the issuance of the
Option Shares pursuant to such exercise is not required to be registered under
the Securities Act or any applicable securities laws of any other jurisdiction.

                  Certificates for Option Shares, when issued, will have
substantially the following legend, or statements of other applicable
restrictions, endorsed thereon (or any other legend that may be required for
issuance to a Person outside the United States), and may not be immediately
transferable:

                  THE SHARES OF STOCK REPRESENTED BY THIS CERTIFICATE HAVE NOT
                  BEEN REGISTERED UNDER THE SECURITIES ACT OF 1933, AS AMENDED,
                  OR ANY SECURITIES LAWS OF ANY OTHER JURISDICTION. THE SHARES
                  MAY NOT BE OFFERED FOR SALE, SOLD, PLEDGED, TRANSFERRED OR
                  OTHERWISE DISPOSED OF UNTIL THE HOLDER HEREOF PROVIDES
                  EVIDENCE SATISFACTORY TO THE ISSUER (WHICH, IN THE DISCRETION
                  OF THE ISSUER, MAY INCLUDE AN OPINION OF COUNSEL SATISFACTORY
                  TO THE ISSUER) THAT SUCH OFFER, SALE, PLEDGE, TRANSFER OR
                  OTHER DISPOSITION WILL NOT VIOLATE APPLICABLE FEDERAL, STATE
                  OR OTHER LAWS.

                  The foregoing legend will not be required for Option Shares
issued pursuant to an effective registration statement under the Securities Act
and in accordance with applicable state securities laws.

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         7.       Withholding Taxes.

                  By acceptance hereof, you hereby (i) agree to reimburse the
Company or any Related Entity by which you are employed for any Canadian or U.S.
federal, provincial, state, local or foreign taxes required by any government to
be withheld or otherwise deducted by such corporation in respect of your
exercise of all or a portion of an Option; (ii) authorize the Company or any
Related Entity by which you are employed to withhold from any cash compensation
paid to you or on your behalf, an amount sufficient to discharge any Canadian or
U.S. federal, provincial, state, local or foreign taxes imposed on the Company,
or the Related Entity by which you are employed, and which otherwise has not
been reimbursed by you, in respect of your exercise of all or a portion of an
Option; and (iii) agree that the Company may, in its discretion, hold the stock
certificate to which you are entitled upon exercise of an Option as security for
the payment of the aforementioned withholding tax liability, until cash
sufficient to pay that liability has been accumulated, and may, in its
discretion, effect such withholding by retaining shares issuable upon the
exercise of such Option having a Fair Market Value on the date of exercise which
is equal to the amount to be withheld.

         8.       Purchase Option.

                  (a)      If (i) your employment with the Company or a Related
Entity terminates for any reason at any time or (ii) a Change of Control occurs,
the Company and/or its designee(s) shall have the option (the "Purchase Option")
to purchase, and if the Purchase Option is exercised, you (or your executor or
the administrator of your estate or the Person who acquired the right to
exercise an Option by bequest or inheritance in the event of your death, or your
legal representative in the event of your incapacity (hereinafter, collectively
with such optionee, the "Grantor")) shall sell to the Company and/or its
assignee(s), all or any portion (at the Company's option) of the Option Shares
and/or the Option or Options held by the Grantor (such Option Shares and Option
or Options collectively being referred to as the "Purchasable Shares").

                  (b)      The Company shall give notice in writing to the
Grantor of the exercise of the Purchase Option within one (1) year from the date
of the termination of your employment or engagement or such Change of Control.
Such notice shall state the number of Purchasable Shares to be purchased and the
determination of the Board of Directors of the Fair Market Value per share of
such Purchasable Shares. If no notice is given within the time limit specified
above, the Purchase Option shall terminate.

                  (c)      The purchase price to be paid for the Purchasable
Shares purchased pursuant to the Purchase Option shall be, in the case of any
Option Shares, the Fair Market Value per share as of the date of notice of
exercise of the Purchase Option times the number of shares being purchased, in
the case of the First Option, the Fair Market Value per share less the
applicable per share First Option Exercise Price, times the number of
Exercisable Shares subject to such First Option which are being purchased, and
in the case of the Second Option, the Fair Market Value per share less the
applicable per share Second Option Exercise Price, times the number of
Exercisable Shares subject to such Second Option which are being purchased. The
purchase price shall be paid in

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cash. The closing of such purchase shall take place at the Company's principal
executive offices within ten (10) days after the purchase price has been
determined. At such closing, the Grantor shall deliver to the purchaser(s) the
certificates or instruments evidencing the Purchasable Shares being purchased,
duly endorsed (or accompanied by duly executed stock powers) and otherwise in
good form for delivery, against payment of the purchase price by check of the
purchaser(s). In the event that, notwithstanding the foregoing, the Grantor
shall have failed to obtain the release of any pledge or other encumbrance on
any Purchasable Shares by the scheduled closing date, at the option of the
purchaser(s) the closing shall nevertheless occur on such scheduled closing
date, with the cash purchase price being reduced to the extent of all unpaid
indebtedness for which such Purchasable Shares are then pledged or encumbered.

                  (d)      To assure the enforceability of the Company's
rights under this Section 8, each certificate or instrument representing Option
Shares subject to this Option Agreement shall bear a conspicuous legend in
substantially the following form:

                  "THE SHARES REPRESENTED BY THIS CERTIFICATE ARE SUBJECT TO AN
                  OPTION TO REPURCHASE PROVIDED UNDER THE PROVISIONS OF THE
                  COMPANY'S 1998 STOCK OPTION PLAN, AS AMENDED, AND A STOCK
                  OPTION AGREEMENT ENTERED INTO PURSUANT THERETO. A COPY OF SUCH
                  OPTION PLAN AND OPTION AGREEMENT ARE AVAILABLE UPON WRITTEN
                  REQUEST TO THE COMPANY AT ITS PRINCIPAL EXECUTIVE OFFICES."

         9.       Stockholders Agreement.

                  You acknowledge and agree that upon exercise of an Option, you
will enter into and become bound by the Stockholders Agreement among the Company
and the other parties thereto, substantially in the form made available to you
concurrently herewith, as such Stockholders Agreement may be subsequently
modified or amended.

                  To the extent required by the Stockholders Agreement,
certificates for Option Shares, when issued, will have substantially the
following legend:

                  THIS SECURITY IS SUBJECT TO RESTRICTIONS ON TRANSFER, VOTING
                  AND OTHER TERMS AND CONDITIONS SET FORTH IN THE STOCKHOLDERS
                  AGREEMENT DATED AS OF OCTOBER 1, 1998, A COPY OF WHICH MAY BE
                  OBTAINED FROM CLIENTLOGIC HOLDING CORPORATION AT ITS PRINCIPAL
                  EXECUTIVE OFFICES.

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         10.      Multiple Classes and Series of Stock.

                  Certificates for Option Shares, when issued, will have
substantially the following legend:

                  THE ISSUER IS AUTHORIZED TO ISSUE SHARES OF MORE THAN ONE
                  CLASS AND TO ISSUE SHARES IN MORE THAN ONE SERIES OF AT LEAST
                  ONE CLASS. THE ISSUER WILL FURNISH WITHOUT CHARGE TO EACH
                  STOCKHOLDER WHO SO REQUESTS A STATEMENT OF THE POWERS,
                  DESIGNATIONS, PREFERENCES AND RELATIVE, PARTICIPATING,
                  OPTIONAL OR OTHER SPECIAL RIGHTS OF EACH CLASS OF STOCK OR
                  SERIES THEREOF AND THE QUALIFICATIONS, LIMITATIONS OR
                  RESTRICTIONS OF SUCH PREFERENCES AND/OR RIGHTS.

         11.      Miscellaneous.

                  (a)      This Option Agreement is subject to all the terms,
conditions, limitations and restrictions contained in the Plan. In the event of
any conflict or inconsistency between the terms hereof and the terms of the
Plan, the terms of the Plan shall be controlling.

                  (b)      This Option Agreement is not a contract of
employment and the terms of your employment shall not be affected by, or
construed to be affected by, this Option Agreement, except to the extent
specifically provided herein. Nothing herein shall impose, or be construed as
imposing, any obligation (i) on the part of the Company or any Related Entity to
continue your employment, or (ii) on your part to remain in the employ of the
Company or any Related Entity.

            [THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK]

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                  Please indicate your acceptance of all the terms and
conditions of the Option and the Plan by signing and returning a copy of this
Option Agreement.

                                  Very truly yours,

                                  CLIENTLOGIC HOLDING CORPORATION

                                  By:  /s/ GENE MORPHIS
                                     -------------------------------------------
                                  Its:
                                      ------------------------------------------
ACCEPTED:

/s/ MARK BRIGGS
--------------------------------
Signature of Optionee

Mark Briggs
--------------------------------
Name of Optionee (Please Print)

Date:
     ---------------------------<PAGE>   1

                                                                   EXHIBIT 10.22
                        CARON & STEVENS/BAKER & McKENZIE

                          CORDENA CALL MANAGEMENT B.V.

                            established at Amsterdam

                                  Share issue

TRUE COPY of the deed of share issue in the capital of Cordena Call Management
B.V., executed on September 21, 1999, before P.G. van Druten, Esq., a deputy
civil-law notary, representing the office of H. van Wilsum, Esq., a civil-law
notary in Amsterdam.
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                        CARON & STEVENS/BAKER & MCKENZIE

[NOTARY STAMP]                                                                1

                                  SHARE ISSUE

This day, the twenty-first day of September, nineteen hundred and ninety-nine,
there appeared before me, Pieter Gerard van Druten, Esq., a deputy civil-law
notary, residing at Bussum, hereinafter to be referred to as: "a civil-law
notary", representing the office of Hendrik van Wilsum, Esq., a civil law notary
in Amsterdam, who is absent on leave: Catharina Martina Johanna Tielemans, Esq.,
a deputy civil-law notary, unmarried, not registered as partner in a personal
partnership, born at Eindhoven on the twenty-first day of March nineteen hundred
and seventy-two, residing at 1053 HB Amsterdam, Jacob van Lennepstraat 21/I,
holder of a passport with number: N69662327, valid until the second day of June
two thousand and three, acting for the purpose hereof as attorney in fact of:

1.   Cordena Call Management B.V., a private company with limited liability,
     having its corporate seat in Amsterdam, and with address: 1017 PS
     Amsterdam, Leidseplein 29, hereinafter referred to as the "Company";

2.   a.   Global Private Equity III Limited Partnership, a limited partnership
          formed and entered into under the laws of the state of Delaware,
          United States of America, having its registered office at Corporation
          Trust Center, 1209 Orange Street, Wilmington, New Castle County,
          Delaware 19801, United States of America, hereinafter referred to as
          "GPE III LP";

     b.   Global Private Equity III - A Limited Partnership, a

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                        CARON & STEVENS/BAKER & MCKENZIE

[NOTARY STAMP]                                                                 2

          limited partnership formed and entered into under the laws of the
          state of Delaware, United States of America, having its registered
          office at Corporation Trust Center, 1209 Orange Street, Wilmington,
          new Castle County, Delaware 19801, United States of America,
          hereinafter referred to as "GPE III-A LP";

     c.   Global Private Equity III-B Limited Partnership, a limited partnership
          formed and entered into under the laws of the state of Delaware,
          United States of America, having its registered office at Corporation
          Trust Center, 1209 Orange Street, Wilmington, new Castle County,
          Delaware 19801, United States of America, hereinafter referred to us
          "GPE III-B LP";

     d.   Advent Partners (NA) GPE III Limited Partnership, a limited
          partnership formed and entered into under the of the state of
          Delaware, United States of America, having its registered office at
          Corporation Trust center, 1209 Orange Street, Wilmington, New Castle
          county, Delaware 19801, United States of America, hereinafter referred
          to as "Advent Partners (NA) GPE III LP";

     e.   Advent Partners GPE III Limited Partnership, a limited partnership
          formed and entered into under the laws of the state of Delaware,
          United States of America, having its registered office at Corporation
          Trust center, 1209 Orange Street, Wilmington, New castle County,
          Delaware 19801, United states of America, hereinafter referred to as
          "Advent Partners GPE III LP";

     f.   Global private Equity III-C Limited Partnership, a limited partnership
          formed and entered into under the laws of the state of Delaware,
          United States of America, having its registered office at Corporation
          Trust Center, 1209 Orange Street, Wilmington, New
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                        CARON & STEVENS/BAKER & MCKENZIE

[NOTARY STAMP]                                                                 3

          Castle County, Delaware 19801, United States of America, hereinafter
          referred to as "GPE III-C LP";

     g.   Advent PGGM Global Limited Partnership, a limited partnership formed
          and entered into under the laws of the state of Delaware, United
          States of America, having its registered office at Corporation Trust
          Center 1209 Orange Street, Wilmington, New Castle County, Delaware
          19801, United States of America hereinafter referred to as "Advent
          PGGM Global LP";

     h.   Oakstone Ventures Limited partnership, a limited partnership formed
          and entered into under the laws of the state of Delaware, United
          States of America, having its registered office at corporation Trust
          Center, 1209 orange Street, Wilmington, New Castle County, Delaware
          19801, United States of America, hereinafter referred to as "Oakstone
          Ventures LP";

     i.   Advent Partners Limited Partnership, a limited partnership formed and
          entered into under the laws of the state of Delaware, United States of
          America, having its registered office at Corporation Trust center,
          1209 orange Street, Wilmington, New Castle County, Delaware 19801,
          United States of America hereinafter referred to as "Advent Partners
          LP";

     j.   Jules Timotheus Henricus Maria Kortenhorst, manager, married, born in
          Oss, on the third day of February nineteen hundred and sixty-one,
          residing at 2244 AZ Wassenaar, Helmlaan 10, hereinafter referred to as
          Kortenhorst";

     k.   Caroline Christine van der Laan, manager, married, born in the Hague,
          on the twenty-sixth day of December nineteen hundred and forty-nine,
          residing at 3645 AD Vinkeveen, Baambrugse Zuwe 125 B, American
          nationality, hereinafter referred to as "van der Laan";
<PAGE>   5
                        CARON & STEVENS/BAKER & McKENZIE

[NOTARY STAMP]                                                         4

l.   Peter Eduard Dekker, director, married, residing at 3755 KK Bosch en Duin,
     Reelaan 31, born in Voorst on the third day of May nineteen hundred
     fifty-four, hereinafter referred to as "Dekker";

m.   David Theron Kumar Sarda, private equity investor, married, born in New
     York, United States of America on the fourth day of June nineteen hundred
     and sixty, residing at 487 Country Road, New Canaan, CT 06840 United States
     of America, American nationality, herinafter referred to as "Sarda";

n.   Christopher Fitzroy Robinson, company director, married, residing at
     Bowbeer Farmhouse, Spreyton, Crediton, Devon EXI7 5AE, United Kingdom, born
     in Hove, United Kingdom, on the twenty-second day of June nineteen hundred
     fifty-three, hereinafter referred to as "Robinson";

o.   Sally Vanessa Robinson, housewife, married, residing at Bowbeer Farmhouse,
     Spreyton, Crediton, Devon EXI7 5AE, United Kingdom, born in London, United
     Kingdom, on the twenty-ninth day of May nineteen hundred fifty-four,
     hereinafter referred to as "Mrs Robinson";

p.   Nandy M. Sarda, engineer, unmarried, born in the Philippines, on the ninth
     day of September nineteen hundred and thirty-nine, residing at 10037 Villa
     Ridge Drive, Las Vegas, Nevada 89134, the United States of America,
     hereinafter referred to as "Nandy Sarda";

q.   George Matthew Vetter III, banker, married, born in New York, United States
     of America, on the twenty-seventh day of February nineteen hundred and
     fifty-seven, residing at 57 Alta Vista Avenue, Mill Valley, California,
     94941, United States of America, acting in his capacity as trustee and as
     such representing the trust organized under the laws of the State of
     Florida, United States of America Kortenhorst Vetter

<PAGE>   6

                        CARON & STEVENS/BAKER & MCKENZIE

                                                                               5
[NOTARY STAMP]

          Family Trust, with address at Rijswijkseweg 60, 2516 EH's-Gravenhage,
          the Netherlands, hereinafter referred to as the "Family Trust";

     r.   Four Seasons Venture II A.S., a company incorporated under the laws
          of Norway, having its registered office at 0250 Oslo, Vika Atrium,
          Munkedamsveien 45, hereinafter referred to as "Four Seasons";

     s.   Jan Laurens Baurdoux, Vice President Operations, married, born in
          Hilversum, the Netherlands, on the sixth day of November nineteen
          hundred and forty-nine, residing at 2242 SX Wassenaar, the
          Netherlands, Jagerslaan 29; hereinafter referred to as "Baurdoux";

     t.   Kevin Cannon, chief operating officer, married, born in Bridgeport,
          Connecticut, United States of America, on the nineteenth day of
          December nineteen hundred and fifty-eight, residing at 8 Fox Run
          Drive, Easton, Connecticut 06612, United States of America,
          hereinafter referred to as "Cannon";

     u.   Denise De Venuto, retired, unmarried, born in Newburg, New York, the
          United States of America, on the twenty-seventh day of August,
          nineteen hundred and fifty-five, residing at 10037 Villa Ridge Dr., NV
          89134, the United States of America; hereinafter referred to as "De
          Venuto";

     the parties referred to under 2.a up to and including u. hereinafter
     jointly as well as individually referred to as the "Acquirer".

3.   Stichting Administratiekantoor Cordena Call Management, with registered
     office in Amsterdam and with address: 1017 PS Amsterdam, Leidseplein 29,
     hereinafter referred to as the "Stichting".

The powers of attorney granted to the deponent, the existence of which has been
sufficiently demonstrated to me, civil-law notary, are evidenced by fourteen
(14) private deeds attached to this deed.

<PAGE>   7
                        CARON & STEVENS/BAKER & MCKENZIE

[NOTARY STAMP]
                                                                               6
The identity of the deponent of this deed was established by me, a civil-law
notary, on the basis of the above-mentioned document intended for identification
purposes.
The deponent, acting in her said capacity, declared as follows:
A. PRESENT SHAREHOLDING / SHAREHOLDER'S RESOLUTION:
1.   The Stichting is holder of the entire issued and outstanding share capital
     of the Company, consisting of five million six hundred and thirty-two
     thousand three hundred and sixty-three (5,632,363) shares, numbered 1 up to
     and including 5,632,363, each share having a nominal value of four
     Netherlands cents (NLG 0,04); depositary receipts for shares in the Company
     have not been issued with the Company's concurrence and there are no
     persons to whom the law attributes the right accruing to holders of
     depositary receipts issued with the Company's concurrence;
2.   The Stichting in its capacity of sole shareholder of the Company and in
     conformity with article 43 of the Company's Articles of Incorporation,
     hereby resolves
     A.   to issue to:
          a.   GPE III LP one hundred and seventy-two thousand eight hundred
               (172,800) shares in the Company's capital stock, numbered
               5,632,364 up to and including 5,805,163 with a par value of four
               Netherlands cents (NLG 0,04) each, hereinafter referred to as the
               "GPE III LP Shares";
          b.   GPE III-A LP eighty thousand seven hundred and thirty-three
               (80,733) shares in the Company's capital stock, numbered
               5,805,164 up to and including 5,885,896 with a par value of four
               Netherlands cents (NLG 0,04) each, hereinafter referred to as the
               "GPE III-A LP Shares";
          c.   GPE III-B LP four thousand sixty-seven (4,067) shares in the
               Company's capital stock, numbered 5,885,897 up to and including
               5,889,963 with a
<PAGE>   8
                        CARON & STEVENS/BAKER & MCKENZIE

[NOTARY STAMP]
                                                                               7

          par value of four Netherlands cents (NLG 0,04) each, hereinafter
          referred to as the "GPE III-B LP Shares";

     d.   Advent Partners (NA) GPE-III LP eight hundred (800) shares in the
          Company's capital stock, numbered 5,889,964 up to and including
          5,890,763 with a par value of four Netherlands cents (NLG 0,04) each,
          hereinafter referred to as the "Advent Partners (NA) GPE-III LP
          Shares";

     e.   Advent Partners GPE-III LP two thousand six hundred and sixty-seven
          (2,667) shares in the Company's capital stock, numbered 5,890,764 up
          to and including 5,893,430 with a par value of four Netherlands cents
          (NLG 0,04) each, hereinafter referred to as the "Advent Partners
          GPE-III LP Shares";

     f.   GPE III-C LP fifty-three thousand eight hundred and sixty-seven
          (53,867) shares in the Company's capital stock, numbered 5,893,431 up
          to and including 5,947,297 with a par value of four Netherlands cents
          (NLG 0,04) each, hereinafter referred to as the "GPE III-C LP Shares";

     g.   Advent PGGM Global LP twenty-six thousand nine hundred and
          thirty-three (26,933) shares in the Company's capital stock, numbered
          5,947,298 up to and including 5,974,230 with a par value of four
          Netherlands cents (NLG 0,04) each, hereinafter referred to as the
          "Advent PGGM Global LP Shares";

     h.   Oakstone Ventures LP fourteen thousand nine hundred and thirty-three
          (14,933) shares in the Company's capital stock, numbered 5,974,231 up
          to and including 5,989,163 with a par value of four Netherlands cents
          (NLG 0,04) each,
<PAGE>   9
                        CARON & STEVENS/BAKER & MCKENZIE

[NOTARY STAMP]
                                                                               8

          hereinafter referred to as the "Oakstone Ventures LP Shares";

     i.   Advent Partners LP one thousand four hundred and sixty-seven (1,467)
          shares in the Company's capital stock, numbered 5,989,164 up to and
          including 5,990,630 with a par value of four Netherlands cents (NLG
          0,04) each, hereinafter referred to as the "Advent Partners LP
          Shares";

     j.   Kortenhorst thirty thousand (30,000) shares in the Company's capital
          stock, numbered 5,990,631 up to and including 6,020,630 with a par
          value of four Netherlands cents (NLG 0,04) each, hereinafter referred
          to as the "Kortenhorst Shares";

     k.   Van der Laan nine thousand four hundred and ten (9,410) shares in the
          Company's capital stock, numbered 6,020,631 up to and including
          6,030,040 with a par value of four Netherlands cents (NLG 0,04) each,
          hereinafter referred to as the "Van der Laan Shares";

     l.   Dekker seven thousand eight hundred and three (7,803) shares in the
          Company's capital stock, numbered 6,030,041 up to and including
          6,037,843 with a par value of four Netherlands cents (NLG 0,04) each,
          hereinafter referred to as the "Dekker Shares";

     m.   Sarda twenty thousand (20,000) shares in the Company's capital stock,
          numbered 6,037,844 up to and including 6,057,843 with a par value of
          four Netherlands cents (NLG 0,04) each, hereinafter referred to as the
          "Sarda Shares";

     n.   Robinson eight hundred and seven (807) shares in the Company's
          capital stock, numbered 6,057,844 up to and including 6,058,650 with a
<PAGE>   10
                        CARON & STEVENS/BAKER & McKENZIE

[NOTARY STAMP]                                                                9

               par value of four Netherlands cents (NLG 0,04) each, hereinafter
               referred to as the "Robinson Shares";

          o.   Mrs Robinson eight hundred and six (806) shares in the Company's
               capital stock, numbered 6,058,651 up to and including 6,059,456
               with a par value of four Netherlands cents (NLG 0,04) each,
               hereinafter referred to as the "Mrs Robinson Shares";

          p.   Nandy Sarda twenty-five thousand (25,000) shares in the Company's
               capital stock, numbered 6,059,457 up to and including 6,084,456
               with a par value of four Netherlands cents (NLG 0,04) each,
               hereinafter referred to as the "Nanda Sarda Shares";

          q.   Kortenhorst Vetter Family Trust seven thousand (7,000) shares in
               the Company's capital stock, numbered 6,084,457 up to and
               including 6,091,456 with a par value of four Netherlands cents
               (NLG 0,04) each, hereinafter referred to as the "Kortenhorst
               Vetter Family Trust Shares";

          r.   Four Seasons nineteen thousand (19,000) shares in the Company's
               capital stock, numbered 6,091,457 up to and including 6,110,456
               with a par value of four Netherlands cents (NLG 0,04) each,
               hereinafter referred to as the "Four Seasons Shares";

          s.   Baurdoux two thousand one hundred and twenty-five (2,125) shares
               in the Company's capital stock, numbered 6,110,457 up to and
               including 6,112,581 with a par value of four Netherlands cents
               (NLG 0,04) each, hereinafter referred to as the "Baurdoux
               Shares";

          t.   Cannon fourteen thousand five hundred (14,500) shares in the
               Company's capital stock, numbered
<PAGE>   11
                        CARON & STEVENS/BAKER & MCKENZIE

[NOTARY STAMP]
                                                                              10

                    6,112,582 up to and including 6,127,081 with a par value of
                    four Netherlands cents (NLG 0,04) each, hereinafter referred
                    to as the "Cannon Shares";

               u.   De Venuto twenty-five thousand (25,000) shares in the
                    Company's capital stock, numbered 6,127,082 up to and
                    including 6,152,081 with a par value of four Netherlands
                    cents (NLG 0,04) each, hereinafter referred to as the "De
                    Venuto Shares";

               all these shares to be issued at an issue price of seven
               Netherlands Guilders (NLG 7.--) per share, provided that payment
               is made in cash.

          B.   to exclude the pre-emptive rights with respect to the issue
               referred to above;

          C.   to approve that the Company grants a right to purchase the
               following shares to be newly issued;

               a.   twenty-four thousand six hundred and eighty-five (24,685)
                    shares to GPE III LP, hereinafter referred to as the "GPE
                    III LP Option";

               b.   eleven thousand five hundred and thirty-three (11,533)
                    shares to GPE III-A LP, hereinafter referred to as the
                    "GPE III-A LP Option";

               c.   five hundred and eighty-one (581) shares to GPE III-B LP,
                    hereinafter referred to as the "GPE III-B LP Option";

               d.   one hundred and fourteen (114) shares to Advent Partners
                    (NA) GPE III LP, hereinafter referred to as the "Advent
                    Partners (NA) GPE III LP Option";

               e.   three hundred and eighty-one (381) shares to Advent Partners
                    GPE III LP, hereinafter referred to as the "Advent Partners
                    GPE III LP Option";

               f.   seven thousand six hundred and ninety-five (7,695) shares to
                    GPE III-C LP, hereinafter

<PAGE>   12
                        CARON & STEVENS/BAKER & MCKENZIE

                                                                              11
[NOTARY STAMP]

               referred to as the "GPE III-C LP Option";

          g.   three thousand eight hundred and forty-seven (3,847) shares to
               Advent PGGM Global LP, hereinafter referred to as the "Advent
               PGGM Global LP Option";

          h.   two thousand one hundred and thirty-three (2,133) shares to
               Oakstone Ventures LP, hereinafter referred to as the "Oakstone
               Ventures LP Option";

          i.   two hundred and nine (209) shares to Advent Partners LP,
               hereinafter referred to as the "Advent Partners LP Option";

          j.   four thousand two hundred and eighty-five (4,285) shares to
               Kortenhorst, hereinafter referred to as the "Kortenhorst
               Option";

          k.   one thousand three hundred and forty-four (1,344) shares to Van
               der Laan, hereinafter referred to as the "Van der Laan Option";

          l.   one thousand one hundred and fourteen (1,114) shares to Dekker,
               hereinafter referred to as the "Dekker Option";

          m.   two thousand eight hundred and fifty-seven (2,857) shares to
               Sarda, hereinafter referred to as the "Sarda Option";

          n.   one hundred and fifteen (115) shares to Robinson, hereinafter
               referred to as the "Robinson Option";

          o.   one hundred and fifteen (115) shares to Mrs. Robinson,
               hereinafter referred to as the "Mrs. Robinson Option";

          p.   three thousand five hundred and seventy-one (3,571) shares to
               Nandy Sarda, hereinafter referred to as the "Nandy Sarda Option";

          q.   one thousand (1,000) shares to Kortenhorst Vetter Family Trust,
               hereinafter referred to as the "Kortenhorst, Vetter Family Trust
               Option";
<PAGE>   13
                        CARON & STEVENS/BAKER & MCKENZIE

                                                                              12

[NOTARY STAMP]

          r.   two thousand seven hundred and fourteen (2,714) shares to Four
               Seasons, hereinafter referred to as the "Four Seasons Option";

          s.   three hundred and three (303) shares to Baurdoux, hereinafter
               referred to as the "Baurdoux Option";

          t.   two thousand and seventy-one (2,071) shares to Cannon,
               hereinafter referred to as the "Cannon Option";

          u.   three thousand five hundred and seventy-one (3,571) shares to De
               Venuto, hereinafter referred to as the "De Venuto Option".

          the options hereinafter jointly as well as separately referred to as
          the "Optioned Shares" in the Company's capital stock at an issue price
          of seven Netherlands guilders (NLG 7.--) per share, hereinafter
          referred to as the "Option".

     D.   to exclude the pre-emptive rights with respect to the issue of shares
          as a result of the options granted under C. above.

SHARE ISSUE:

1.   Pursuant to the shareholder's resolution to issue shares as referred to
     above, the Company hereby issues:

     a.   the GPE III LP Shares to GPE III LP on condition that GPE III LP
          satisfies the ensuing payment obligation;

     b.   the GPE III-A LP Shares to GPE III-A LP on condition that GPE III-A
          LP satisfies the ensuing payment obligation;

     c.   the GPE III-B LP Shares to GPE III-B LP on condition that GPE III-B
          LP satisfies the ensuing payment obligation;

     d.   the Advent Partners (NA) GPE III LP Shares to Advent Partners (NA) GPE
          III LP on condition that Advent Partners (NA) GPE III LP satisfies the
          ensuing payment obligation;
<PAGE>   14

                        CARON & STEVENS/BAKER & McKENZIE

[NOTARY STAMP]                                                              13

e. the Advent Partners GPE III LP Shares to Advent Partners GPE III LP on
   condition that Advent Partners GPE III LP satisfies the ensuing payment
   obligation;

f. the GPE III-C LP Shares to GPE III-C LP on condition that GPE III-C LP
   satisfies the ensuing payment obligation;

g. the Advent PGGM Global LP Shares to Advent PGGM Global LP on condition that
   Advent PGGM Global LP satisfies the ensuing payment obligation;

h. the Oakstone Ventures LP Shares to Oakstone Ventures LP on condition that
   Oakstone Ventures LP satisfies the ensuing payment obligation;

i. the Advent Partners LP Shares to Advent Partners LP on condition that Advent
   Partners LP satisfies the ensuing payment obligation;

j. the Kortenhorst Shares to Kortenhorst on condition that Kortenhorst satisfies
   the ensuing payment obligation;

k. the Van der Laan Shares to Van der Laan on condition that Van der Laan
   satisfies the ensuing payment obligation;

l. the Dekker Shares to Dekker on condition that Dekker satisfies the ensuing
   payment obligation;

m. the Sarda Shares to Sarda on condition that Sarda satisfies the ensuing
   payment obligation;

n. the Robinson Shares to Robinson on condition that Robinson satisfies the
   ensuing payment obligation;

o. the Mrs Robinson Shares to Mrs Robinson on condition that Mrs Robinson
   satisfies the ensuing payment obligation;

p. the Nandy Sarda Shares to Nandy Sarda on condition that Nandy Sarda satisfies
   the ensuing payment obligation;

q. the Kortenhorst Vetter Family Trust Shares to Kortenhorst Vetter Family
   Trust on condition that
<PAGE>   15
                        CARON & STEVENS/BAKER & MCKENZIE

[NOTARY STAMP]                                                               14

                  Kortenhorst Vetter Family Trust satisfies the ensuing payment
                  obligation;

               r. the Four Seasons Shares to Four Seasons on condition that
                  Four Seasons satisfies the ensuing payment obligation;

               s. the Baurdoux Shares to Baurdoux on condition that Baurdoux
                  satisfies the ensuing payment obligation;

               t. the Cannon Shares to Cannon on condition that Cannon satisfies
                  the ensuing payment obligation;

               u. the De Venuto Shares to De Venuto on condition that De Venuto
                  satisfies the ensuing payment obligation.

          2. Acquirer accepts the shares specified in paragraph 1 subject to the
             condition specified therein.

          3. The Company has received payment for the shares specified in
             paragraph 1 and herewith discharges Acquirer of its payment
             obligation.

          4. The costs associated with this deed shall be paid by the Company.

          5. The Company shall cause the notes required for the share issue to
             be entered into the shareholders' register.

          Granting of option:

          Pursuant to the shareholders' resolution to grant the Option as
          referred to above, the Company hereby grants under the terms and
          conditions as set out in a schedule attached to this deed to:

               a. GPE III LP the GPE III LP Option, who accepts the GPE III LP
                  Option;

               b. GPE III-A LP the GPE III-A LP Option, who accepts the GPE
                  III-A LP Option;

               c. GPE III-B LP the GPE III-B LP Option, who accepts the GPE
                  III-B LP Option;

               d. Advent Partners (NA) GPE III LP the Advent Partners (NA) GPE
                  III LP Option, who accepts the Advent Partners (NA) GPE III
                  LP Option;

               e. Advent Partners GPE III LP the Advent Partners GPE
<PAGE>   16
                        CARON & STEVENS/BAKER & MCKENZIE

                                                                              15
[NOTARY STAMP]

          III LP Option, who accepts the Advent Partners GPE III LP Option;

f.        GPE III-C LP the GPE III-C LP Option, who accepts the GPE III-C LP
          Option;

g.        Advent PGGM Global LP the Advent PGGM Global LP Option, who accepts
          the Advent PGGM Global LP Option;

h.        Oakstone Ventures LP the Oakstone Ventures LP Option, who accepts the
          Oakstone Ventures LP Option;

i.        Advent Partners LP the Advent Partners LP Option, who accepts the
          Advent Partners LP Option;

j.        Kortenhorst the Kortenhorst Option, who accepts the Kortenhorst
          Option;

k.        Van der Laan the Van der Laan Option, who accepts the Van der Laan
          Option;

l.        Dekker the Dekker Option, who accepts the Dekker Option;

m.        Sarda the Sarda Option, who accepts the Sarda Option;

n.        Robinson the Robinson Option, who accepts the Robinson Option;

o.        Mrs Robinson the Mrs Robinson Option, who accepts the Mrs Robinson
          Option;

p.        Nandy Sarda the Nandy Sarda Option, who accepts the Nandy Sarda
          Option;

q.        Kortenhorst Vetter Family Trust the Kortenhorst Vetter Family Trust
          Option, who accepts the Kortenhorst Vetter Family Trust Option;

r.        Four Seasons the Four Seasons Option, who accepts the Four Seasons
          Option;

s.        Baurdoux the Baurdoux Option, who accepts the Baurdoux Option;

t.        Cannon the Cannon Option, who accepts the Cannon Option;

u.        De Venuto the De Venuto Option, who accepts the De Venuto Option.
<PAGE>   17
                        CARON & STEVENS/BAKER & MCKENZIE

[NOTARY SEAL]                                                                 16

The deponent was known to me, a civil-law notary. WITNESSED THIS DEED, the
original of which was drawn up and executed in Amsterdam at the date first noted
above. After the purport of this deed was explained to the deponent, she
declared that she had taken note of its contents and waived a full reading
thereof. After a limited reading, this deed was subsequently signed by the
deponent and me, a civil-law notary.

(Signed: C.M.J. Tielemans; P.G. van Druten.)
 FOR TRUE COPY

[NOTARY STAMP]                                         /s/JULES T. KORTENHORST
                                                       -----------------------
<PAGE>   18
                          TERMS AND CONDITIONS OPTIONS

1.   The Option is subject to the condition precedent that the Acquirer
     immediately following the issuance of the Optioned Shares transfers the
     Optioned Shares to the Stichting for administration.

2.   The Option is subject to the condition precedent that the Acquirer prior to
     the exercising the Option shall have executed and delivered a deed of
     adherence whereby the Acquirer covenants with and undertakes to each of
     the Stichting, the Company and all depository receipt holders in the
     capital of the Company, with effect from the Acquirer being registered as a
     depository receipt holder of the Company, to be bound and to adhere to the
     terms of conditions of the depository receipt holders' agreement regarding
     Cordena Call Management B.V. dated November 14, 1997, as if the Acquirer
     had been an original party to the that agreement.

3.   The Option may not be transferred in any manner otherwise than by will or
     by the laws of descent and may be exercised during the lifetime of the
     Optionee only by the Optionee.  The terms of the Option shall be binding
     upon the executors, administrators, heirs, successors and assignees of the
     Optionee.

4.   The Option may not be pledged or charged in any way.

5.   The Option may be exercised, immediately in whole or in part, until five
     years after the date hereof.

6.   The Acquirer shall have no right to compensation for any loss resulting
     from the expiration, cancellation or forfeiture of the Option without
     having been exercised in full.
<PAGE>   19
                                                                               2

 7.  The Option shall be exercised by written notice which shall state the
     election to exercise the Option, the number of shares in respect of which
     the Option is exercised, and such other representations and agreements as
     to the Optionee's investment intent with respect to such shares as may be
     required by the Company. The Option shall be deemed to have been exercised
     upon receipt by the Stichting of such written notice.

 8.  Within one month for the notification referred to in the previous
     paragraph, the shares shall be issued to the Acquirer, against immediate
     payment of the purchase price, by money transfer into such account as
     designated by the Stichting.

 9.  Exercising the Option does not entitle the Acquirer to any dividend or
     payments distributed on the shares before the Option was exercised.

10.  The Company shall inform the Acquirer of:
     an application for listing of the shares at the Amsterdam Stock Exchange
     or a stock exchange recognised by the Amsterdam Stock Exchange, such as
     Nasdaq, Easdaq and the New York Stock Exchange:
     an intended purchase by a third party of a majority of the shares in the
     capital of the Company:
     any intention to merge the Company with another company.

11.  The Company may require the Acquirer to sell and transfer the Option to
     the Stichting:

     a.   if the Company is subject to a merger:

     b.   a third party intends to buy a majority of the shares in the Company's
          capital stock; or

     c.   if an application for listing of a substantial part of the shares in
          the Company's capital stock at a Stock Exchange recognised by the
          Amsterdam Stock Exchange is made.

     The purchase price for the Option so sold and transferred shall be
     determined by the external accountant of the Company on the basis of
     principles set forth by the General Meeting of Shareholders of the Company.
<PAGE>   20
                                                                               3

12.  If the Optioned Shares change due to merger, reorganisation, or change in
     the Company's capitalisation, stock dividend, stock split, exchange of
     shares, combination of shares or any other event changing the value of the
     Option, the Option shall be adjusted according to the trading rules of the
     Amsterdam Stock Exchange AEX.

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