Document:

<PAGE>

                                                                   EXHIBIT 10.11

                       eGAIN COMMUNICATIONS CORPORATION

                     2000 NON-MANAGEMENT STOCK OPTION PLAN

                        (Effective as of July 14, 2000)
<PAGE>

                               TABLE OF CONTENTS

<TABLE>
<CAPTION>
                                                                          Page
                                                                          ----
<S>                                                                       <C>
SECTION 1. PURPOSE......................................................   1

SECTION 2. DEFINITIONS..................................................   1

     (a) "Board of Directors"...........................................   1
          ------------------
     (b) "Code".........................................................   1
          ----
     (c) "Committee"....................................................   1
          ---------
     (d) "Company"......................................................   1
          -------
     (e) "Disability"...................................................   1
          ----------
     (f) "Employee".....................................................   1
          --------
     (g) "Exercise Price"...............................................   2
          --------------
     (h) "Fair Market Value"............................................   2
          -----------------
     (i) "ISO"..........................................................   2
          ---
     (j) "Nonstatutory Option"..........................................   2
          -------------------
     (k) "Offeree"......................................................   3
          -------
     (l) "Option".......................................................   3
          ------
     (m) "Optionee".....................................................   3
          --------
     (n) "Plan".........................................................   3
          ----
     (o) "Purchase Price"...............................................   3
          --------------
     (p) "Service"......................................................   3
          -------
     (q) "Share"........................................................   3
          -----
     (r) "Stock"........................................................   3
          -----
     (s) "Stock Option Agreement".......................................   3
          ----------------------
     (t) "Stock Purchase Agreement".....................................   3
          ------------------------
     (u) "Subsidiary"...................................................   3
          ----------

SECTION 3. ADMINISTRATION...............................................   4

     (a) Committee Membership...........................................   4
         --------------------
     (b) Committee Procedures...........................................   4
         --------------------
     (c) Committee Responsibilities.....................................   4
         --------------------------
     (d) Financial Reports..............................................   5
         -----------------

SECTION 4. ELIGIBILITY..................................................   6

     (a) General Rule...................................................   6
         ------------

SECTION 5. STOCK SUBJECT TO PLAN........................................   6

     (a) Basic Limitation...............................................   6
         ----------------
     (b) Additional Shares..............................................   6
         -----------------

SECTION 6. TERMS AND CONDITIONS OF AWARDS OR SALES......................   6

     (a) Stock Purchase Agreement.......................................   6
         ------------------------
     (b) Duration of Offers and Nontransferability of Rights............   7
         ---------------------------------------------------
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                                      -i-
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<TABLE>
<S>                                                                       <C>
     (c) Purchase Price.................................................   7
         --------------
     (d) Withholding Taxes..............................................   7
         -----------------
     (e) Restrictions on Transfer of Shares.............................   7
         ----------------------------------

SECTION 7. TERMS AND CONDITIONS OF OPTIONS..............................   8

     (a) Stock Option Agreement.........................................   8
         ----------------------
     (b) Number of Shares...............................................   8
         ----------------
     (c) Exercise Price.................................................   8
         --------------
     (d) Withholding Taxes..............................................   8
         -----------------
     (e) Exercisability.................................................   8
         --------------
     (f) Term...........................................................   9
         ----
     (g) Nontransferability.............................................   9
         ------------------
     (h) Exercise of Options on Termination of Service..................   9
         ---------------------------------------------
     (i) No Rights as a Stockholder.....................................   9
         --------------------------
     (j) Modification, Extension and Assumption of Options..............   9
         -------------------------------------------------
     (k) Restrictions on Transfer of Shares.............................  10
         ----------------------------------

SECTION 8. PAYMENT FOR SHARES...........................................  10

     (a) General Rule...................................................  10
         ------------
     (b) Surrender of Stock.............................................  10
         ------------------
     (c) Promissory Notes...............................................  10
         ----------------
     (d) Cashless Exercise..............................................  11
         -----------------

SECTION 9. ADJUSTMENT OF SHARES.........................................  11

     (a) General........................................................  11
         -------
     (b) Reorganizations................................................  11
         ---------------
     (c) Reservation of Rights..........................................  11
         ---------------------

SECTION 10. LEGAL REQUIREMENTS..........................................  12

SECTION 11. NO EMPLOYMENT RIGHTS........................................  12

SECTION 12. DURATION AND AMENDMENTS.....................................  12

     (a) Term of the Plan...............................................  12
         ----------------
     (b) Right to Amend or Terminate the Plan...........................  13
         ------------------------------------
     (c) Effect of Amendment or Termination ............................  13
         -------------------------------------

SECTION 13. TAX CONSEQUENCES............................................  13

     (a) Exercising the Option..........................................  13
         ---------------------
     (b) Disposition of Shares..........................................  14
         ---------------------

SECTION 14. EXECUTION...................................................  14
</TABLE>

                                      -ii-
<PAGE>

                        eGAIN COMMUNICATIONS CORPORATION

                     2000 NON-MANAGEMENT STOCK OPTION PLAN

                        (Effective as of July 14, 2000)

SECTION 1.  PURPOSE.
-------------------

     The purpose of this Non-Management Stock Option Plan is to offer selected
employees, advisors and consultants an opportunity to acquire a proprietary
interest in the success of the Company, or to increase such interest, to
encourage such selected persons to remain in the employ of the Company and to
attract new employees with outstanding qualifications.  The Plan provides for
the direct award or sale of Shares and for the grant of Options to purchase
Shares.  Options granted under the Plan only include Nonstatutory Options.

SECTION 2.  DEFINITIONS.
-----------------------

     (a)    "Board of Directors" shall mean the Board of Directors of the
             ------------------
Company, as constituted from time to time.

     (b)    "Code" shall mean the Internal Revenue Code of 1986, as amended.
             ----

     (c)    "Committee" shall mean a committee consisting of members of the
             ---------
Board of Directors that is appointed by the Board of Directors. If no Committee
has been appointed, the entire Board of Directors shall constitute the
Committee.

     (d)    "Company" shall mean eGain Communications Corporation, a Delaware
             -------
corporation.

     (e)    "Disability" shall means that an Optionee is unable to engage in any
             ----------
substantial gainful activity by reason of any medically determinable physical or
mental impairment.

     (f)    "Employee" shall mean (i) any individual who is a common-law
             --------
employee of the Company or of a Subsidiary, or (ii) an advisor or consultant who
performs services for the Company or a Subsidiary. An officer or director of the
Company is not an Employee for purposes of the Plan.

                                      -1-
<PAGE>

     (g)    "Exercise Price" shall mean the amount for which one Share may be
             --------------
purchased upon exercise of an Option, as specified by the Committee in the
applicable Stock Option Agreement.

     (h)    "Fair Market Value" shall mean the determination of the market price
             -----------------
of Shares of the Company's Stock made by the Board, which in all cases shall be
conclusive and binding on all persons in accordance with the following
guidelines:

            (i)   If the Shares are traded over-the-counter on the Valuation
Date but are not traded on the Nasdaq Stock Market or the Nasdaq National Market
System, the Fair Market Value shall be equal to the mean between the last
reported representative bid and asked prices quoted for the Valuation Date by
the principal automated inter-dealer quotation system on which the Shares are
quoted or, if the Shares are not quoted on any such system, by the "Pink Sheets"
published by the National Quotation Bureau, Inc.;

            (ii)  If the Shares are traded over-the-counter on the Valuation
Date and are traded on the Nasdaq Stock Market or the Nasdaq National Market
System, the Fair Market Value shall be equal to the last-transaction price
quoted for the Valuation Date by the Nasdaq Stock Market or the Nasdaq National
Market;

            (iii) If the Shares are traded on a stock exchange on the Valuation
Date, the Fair Market Value shall be equal to the closing price reported by the
applicable composite transactions report for the Valuation Date; and

            (iv)  If none of the foregoing provisions is applicable, the Fair
Market Value shall be determined by the Board in good faith on such basis as it
deems appropriate. Such determination shall be conclusive and binding on all
persons.

     (i)    "ISO" shall mean an employee incentive stock option described in
             ---
Code section 422(b).

     (j)    "Nonstatutory Option" shall mean an employee stock option that is
             -------------------
not an ISO.

                                      -2-
<PAGE>

     (k)    "Offeree" shall mean an individual to whom the Committee has offered
             -------
the right to acquire Shares (other than upon exercise of an Option).

     (l)    "Option" shall mean a Nonstatutory Option granted under the Plan and
             ------
entitling the holder to purchase Shares.

     (m)    "Optionee" shall mean an individual who holds an Option.
             --------

     (n)    "Plan" shall mean this eGain Communications Corporation 2000 Non-
             ----
Management Stock Option Plan.

     (o)    "Purchase Price" shall mean the consideration for which one Share
             --------------
may be acquired under the Plan (other than upon exercise of an Option), as
specified by the Committee.

     (p)    "Service" shall mean service as an Employee.
             -------

     (q)    "Share" shall mean one share of Stock, as adjusted in accordance
             -----
with Section 9, if applicable.

     (r)    "Stock" shall mean the common stock of the Company.
             -----

     (s)    "Stock Option Agreement" shall mean the agreement between the
             ----------------------
Company and an Optionee which contains the terms, conditions and restrictions
pertaining to his or her Option.

     (t)    "Stock Purchase Agreement" shall mean the agreement between the
             ------------------------
Company and an Offeree who acquires Shares under the Plan which contains the
terms, conditions and restrictions pertaining to the acquisition of such Shares.

     (u)    "Subsidiary" shall mean any corporation, of which the Company and/or
             ----------
one or more other Subsidiaries own not less than fifty percent (50%) of the
total combined voting power of all classes of outstanding stock of such
corporation. A corporation that attains the status of a Subsidiary on a date
after the adoption of the Plan shall be considered a Subsidiary commencing as of
such date.

                                      -3-
<PAGE>

SECTION 3.  ADMINISTRATION.
--------------------------

     (a)    Committee Membership.  The Plan shall be administered by the
            --------------------
Committee, which shall consist of members of the Board of Directors. The members
of the Committee shall be appointed by the Board of Directors.

     (b)    Committee Procedures.  The Board of Directors shall designate one of
            --------------------
the members of the Committee as chairperson. The Committee may hold meetings at
such times and places as it shall determine. The acts of a majority of the
Committee members present at meetings at which a quorum exists, or acts reduced
to or approved in writing by all Committee members, shall be valid acts of the
Committee.

     (c)    Committee Responsibilities.  Subject to the provisions of the Plan,
            --------------------------
the Committee shall have full authority and discretion to take the following
actions:

            (i)    To interpret the Plan and to apply its provisions;

            (ii)   To adopt, amend or rescind rules, procedures and forms
     relating to the Plan;

            (iii)  To authorize any person to execute, on behalf of the Company,
     any instrument required to carry out the purposes of the Plan;

            (iv)   To determine when Shares are to be awarded or offered for
     sale and when Options are to be granted under the Plan;

            (v)    To select Offerees and Optionees;

            (vi)   To determine the number of Shares to be awarded or offered
     for sale or to be made subject to each Option;

            (vii)  To prescribe the terms and conditions of each award or sale
     of Shares, including (without limitation) the Purchase Price and vesting of
     the

                                      -4-
<PAGE>

     award, and to specify the provisions of the Stock Purchase Agreement
     relating to such award or sale;

            (viii) To prescribe the terms and conditions of each Option,
     including (without limitation) the Exercise Price and vesting of the
     Option.

            (ix)   To amend any outstanding Stock Purchase or Stock Option
     Agreement; provided, however, that the rights and obligations under any
     Stock Purchase or Stock Option Agreement shall not be materially altered or
     impaired adversely by any such amendment, except with the consent of the
     Optionee or Offeree;

            (x)    To determine the disposition of an Option or other right to
     acquire Shares in the event of an Optionee's or Offeree's divorce or
     dissolution of marriage;

            (xi)    To correct any defect, supply any omission, or reconcile any
     inconsistency in the Plan and any Stock Purchase or Stock Option Agreement;
     and

            (xii)   To take any other actions deemed necessary or advisable for
     the administration of the Plan.

     All decisions, interpretations and other actions of the Committee shall be
final and binding on all Offerees, Optionees, and all persons deriving their
rights from an Offeree or Optionee.  No member of the Committee shall be liable
for any action that he or she has taken or has failed to take in good faith with
respect to the Plan, any Option or any other right to acquire Shares under the
Plan.

     (d)    Financial Reports.  To the extent required by applicable law, and
            -----------------
not less often than annually, the Company shall furnish to Optionees and
Offerees Company summary financial

                                      -5-
<PAGE>

information including a balance sheet regarding the Company's financial
condition and results of operations, unless such Optionees or Offerees have
duties with the Company that assure them access to equivalent information. Such
financial statements need not be audited.

SECTION 4.  ELIGIBILITY.
-----------------------

     (a)    General Rule.  Only Employees shall be eligible for designation as
            ------------
Optionees or Offerees by the Committee.

SECTION 5.  STOCK SUBJECT TO PLAN.
---------------------------------

     (a)    Basic Limitation.  Shares offered under the Plan shall be authorized
            ----------------
but unissued Shares, or issued Shares that have been reacquired by the Company.
The aggregate number of Shares which may be issued under the Plan (upon exercise
of Options or other rights to acquire Shares) shall not exceed two million
(2,000,000) Shares, subject to adjustment pursuant to Section 9. The number of
Shares which are subject to Options or other rights to acquire Shares
outstanding at any time under the Plan shall not exceed the number of Shares
which then remain available for issuance under the Plan. During the term of the
Plan, the Company shall at all times reserve and keep available sufficient
Shares to satisfy the requirements of the Plan.

     (b)    Additional Shares.  In the event that any outstanding Option or
            -----------------
other right to acquire Shares for any reason expires or is canceled or otherwise
terminated, the Shares allocable to the unexercised portion of such Option or
other right shall again be available for the purposes of the Plan.

SECTION 6.  TERMS AND CONDITIONS OF AWARDS OR SALES.
---------------------------------------------------

     (a)    Stock Purchase Agreement.  Each award or sale of Shares under the
            ------------------------
Plan (other than upon exercise of an Option) shall be evidenced by a Stock
Purchase Agreement between the Offeree and the Company. Such award or sale shall
be subject to all applicable terms and conditions of the Plan and may be subject
to any other terms and conditions which are not inconsistent

                                      -6-
<PAGE>

with the Plan and which the Committee deems appropriate for inclusion in a Stock
Purchase Agreement. The provisions of the various Stock Purchase Agreements
entered into under the Plan need not be identical.

     (b)   Duration of Offers and Nontransferability of Rights.  Any right to
           ---------------------------------------------------
acquire Shares under the Plan (other than an Option) shall automatically expire
if not exercised by the Offeree within the number of days specified by the
Committee and communicated to the Offeree by the Committee. Such right shall not
be transferable and shall be exercisable only by the Offeree to whom such right
was granted.

     (c)    Purchase Price.  To the extent required by applicable law, the
            --------------
Purchase Price of Shares to be offered under the Plan shall not be less than
eighty-five percent (85%) of the Fair Market Value of such Shares. Subject to
the preceding sentence, the Purchase Price shall be determined by the Committee
at its sole discretion. The Purchase Price shall be payable in a form described
in Section 8 or in the form of services previously rendered to the Company.

     (d)    Withholding Taxes.  As a condition to the purchase of Shares, the
            -----------------
Offeree shall make such arrangements as the Committee may require for the
satisfaction of any federal, state or local withholding tax obligations that may
arise in connection with such purchase.

     (e)   Restrictions on Transfer of Shares.  No Shares awarded or sold under
           ----------------------------------
the Plan may be sold or otherwise transferred or disposed of by the Offeree
during the one hundred eighty (180) day period following the effective date of a
registration statement covering securities of the Company filed under the
Securities Act of 1933. Subject to the preceding sentence, any Shares awarded or
sold under the Plan shall be subject to such special conditions, rights of
repurchase, rights of first refusal and other transfer restrictions as the
Committee may determine. Such restrictions shall be set forth in the applicable
Stock Purchase Agreement and shall apply in addition to any general restrictions
that may apply to all holders of Shares.

                                      -7-
<PAGE>

SECTION 7.  TERMS AND CONDITIONS OF OPTIONS.
-------------------------------------------

     (a)    Stock Option Agreement.  Each grant of an Option under the Plan
            ----------------------
shall be evidenced by a Stock Option Agreement between the Optionee and the
Company. Such Option shall be subject to all applicable terms and conditions of
the Plan and may be subject to any other terms and conditions which are not
inconsistent with the Plan and which the Committee deems appropriate for
inclusion in a Stock Option Agreement. The provisions of the various Stock
Option Agreements entered into under the Plan need not be identical.

     (b)    Number of Shares.  Each Stock Option Agreement shall specify the
            ----------------
number of Shares that are subject to the Option and shall provide for the
adjustment of such number in accordance with Section 9.

     (c)    Exercise Price.  Each Stock Option Agreement shall specify the
            --------------
Exercise Price. The Exercise Price of an Option shall not be less than eighty-
five percent (85%) of the Fair Market Value of a Share on the date of grant.
Subject to the preceding two sentences, the Exercise Price under any Option
shall be determined by the Committee in its sole discretion. The Exercise Price
shall be payable in a form described in Section 8.

     (d)    Withholding Taxes.  As a condition to the exercise of an Option, the
            -----------------
Optionee shall make such arrangements as the Committee may require for the
satisfaction of any federal, state, local or foreign withholding tax obligations
that may arise in connection with such exercise. The Optionee shall also make
such arrangements as the Committee may require for the satisfaction of any
federal, state, local or foreign withholding tax obligations that may arise in
connection with the disposition of Shares acquired by exercising an Option.

     (e)    Exercisability.  Each Stock Option Agreement shall specify the date
            --------------
when all or any installment of the Option is to become exercisable. In addition,
the vesting of any Option shall be determined by the Committee in its sole
discretion.

                                      -8-
<PAGE>

     (f)    Term.  The Stock Option Agreement shall specify the term of the
            ----
Option. The term shall not exceed ten (10) years from the date of grant. Subject
to the preceding sentence, the Committee at its sole discretion shall determine
when an Option is to expire.

     (g)    Nontransferability.  No Option shall be transferable by the Optionee
            ------------------
other than by will or by the laws of descent and distribution. An Option may be
exercised during the lifetime of the Optionee only by him or by his guardian or
legal representative. No Option or interest therein may be transferred,
assigned, pledged or hypothecated by the Optionee during his lifetime, whether
by operation of law or otherwise, or be made subject to execution, attachment or
similar process.

     (h)   Exercise of Options on Termination of Service.  Each Stock Option
           ---------------------------------------------
Agreement shall set forth the extent to which the Optionee shall have the right
to exercise the Option following termination of the Optionee's service with the
Company and its Subsidiaries. Such provisions shall be determined in the sole
discretion of the Committee, need not be uniform among all Options issued
pursuant to the Plan, and may reflect distinctions based on the reasons for
termination of employment.

     (i)    No Rights as a Stockholder.  An Optionee, or a transferee of an
            --------------------------
Optionee, shall have no rights as a stockholder with respect to any Shares
covered by an Option until the date of the issuance of a stock certificate for
such Shares.

     (j)   Modification, Extension and Assumption of Options.  Within the
           -------------------------------------------------
limitations of the Plan, the Committee may modify, extend or assume outstanding
Options or may accept the cancellation of outstanding Options (whether granted
by the Company or another issuer) in return for the grant of new Options for the
same or a different number of Shares and at the same or a different Exercise
Price.

                                      -9-
<PAGE>

     (k)   Restrictions on Transfer of Shares.  No Shares issued upon exercise
           ----------------------------------
of an Option may be sold or otherwise transferred or disposed of by the Optionee
during the one hundred eighty (180) day period following the effective date of a
registration statement covering securities of the Company filed under the
Securities Act of 1933. Subject to the preceding sentence, any Shares issued
upon exercise of an Option shall be subject to such rights of repurchase, rights
of first refusal and other transfer restrictions as the Committee may determine.
Such restrictions shall be set forth in the applicable Stock Option Agreement
and shall apply in addition to any restrictions that may apply to holders of
Shares generally.

SECTION 8.  PAYMENT FOR SHARES.
------------------------------

     (a)    General Rule.  The entire Exercise Price of Shares issued under the
            ------------
Plan shall be payable in lawful money of the United States of America at the
time when such Shares are purchased, except as provided in Subsections (b), (c)
and (d) below.

     (b)    Surrender of Stock.  To the extent that a Stock Option Agreement so
            ------------------
provides, payment may be made all or in part with Shares which have already been
owned by the Optionee or the Optionee's representative for any time period
specified by the Committee and which are surrendered to the Company in good form
for transfer. Such Shares shall be valued at their Fair Market Value on the date
when the new Shares are purchased under the Plan.

     (c)    Promissory Notes.  To the extent that a Stock Option Agreement so
            ----------------
provides, payment may be made all or in part with a full recourse promissory
note executed by the Optionee. The interest rate and other terms and conditions
of such note shall be determined by the Committee. The Committee may require
that the Optionee pledge his or her Shares to the Company for the purpose of
securing the payment of such note. In no event shall the stock certificate(s)
representing such Shares be released to the Optionee until such note is paid in
full.

                                      -10-
<PAGE>

     (d)    Cashless Exercise.  To the extent that a Stock Option Agreement so
            -----------------
provides and a public market for the Shares exists, payment may be made all or
in part by delivery (on a form prescribed by the Committee) of an irrevocable
direction to a securities broker to sell Shares and to deliver all or part of
the sale proceeds to the Company in payment of the aggregate Exercise Price.

SECTION 9.  ADJUSTMENT OF SHARES.
--------------------------------

     (a)    General.  In the event of a subdivision of the outstanding Stock, a
            -------
declaration of a dividend payable in Shares, a declaration of a dividend payable
in a form other than Shares in an amount that has a material effect on the value
of Shares, a combination or consolidation of the outstanding Stock into a lesser
number of Shares, a recapitalization, a reclassification or a similar
occurrence, the Committee shall make appropriate adjustments in one or more of
(i) the number of Shares available for future grants of Options or other rights
to acquire Shares under Section 5, (ii) the number of Shares covered by each
outstanding Option or other right to acquire Shares or (iii) the Exercise Price
of each outstanding Option or the Purchase Price of each other right to acquire
Shares.

     (b)    Reorganizations.  In the event that the Company is a party to a
            ---------------
merger or reorganization, outstanding Options or other rights to acquire Shares
shall be subject to the agreement of merger or reorganization.

     (c)    Reservation of Rights.  Except as provided in this Section 9, an
            ---------------------
Optionee or Offeree shall have no rights by reason of (i) any subdivision or
consolidation of shares of stock of any class, (ii) the payment of any dividend,
or (iii) any other increase or decrease in the number of shares of stock of any
class. Any issue by the Company of shares of stock of any class, or securities
convertible into shares of stock of any class, shall not affect, and no
adjustment by reason thereof shall be made with respect to, the number or
Exercise Price of Shares subject to an

                                      -11-
<PAGE>

Option, or the number or Purchase Price of shares subject to any other right to
acquire Shares. The grant of an Option or other right to acquire Shares pursuant
to the Plan shall not affect in any way the right or power of the Company to
make adjustments, reclassifications, reorganizations or changes of its capital
or business structure, to merge or consolidate or to dissolve, liquidate, sell
or transfer all or any part of its business or assets.

SECTION 10.  LEGAL REQUIREMENTS.
-------------------------------

     Shares shall not be issued under the Plan unless the issuance and delivery
of such Shares complies with (or is exempt from) all applicable requirements of
law, including (without limitation) the Securities Act of 1933, as amended, the
rules and regulations promulgated thereunder, state securities laws and
regulations, and the regulations of any stock exchange on which the Company's
securities may then be listed, and the Company has obtained the approval or
favorable ruling from any governmental agency which the Company determines is
necessary or advisable.

SECTION 11.  NO EMPLOYMENT RIGHTS.
---------------------------------

     No provision of the Plan, nor any Option granted or other right to acquire
Shares awarded under the Plan, shall be construed to give any person any right
to become, to be treated as, or to remain an Employee.  The Company and its
Subsidiaries reserve the right to terminate any person's Service at any time and
for any reason.

SECTION 12.  DURATION AND AMENDMENTS.
------------------------------------

     (a)    Term of the Plan.  The Plan, as set forth herein, shall become
            ----------------
effective on the date of its adoption by the Board of Directors. The Plan shall
terminate automatically ten (10) years after its adoption by the Board of
Directors and may be terminated on any earlier date pursuant to Subsection (b)
below.

                                      -12-
<PAGE>

     (b)   Right to Amend or Terminate the Plan.  The Board of Directors may
           ------------------------------------
amend the Plan at any time and from time to time. Rights and obligations under
any Option granted or other right to acquire Shares awarded before amendment of
the Plan shall not be materially altered, or impaired adversely, by such
amendment, except with consent of the Optionee or Offeree. An amendment of the
Plan shall be subject to the approval of the Company's stockholders only to the
extent required by applicable laws, regulations or rules.

     (c)   Effect of Amendment or Termination.  No Shares shall be issued or
           ----------------------------------
sold under the Plan after the termination thereof, except upon exercise of an
Option granted prior to such termination. The termination of the Plan, or any
amendment thereof, shall not affect any Share previously issued or Option
previously granted under the Plan.

SECTION 13.  TAX CONSEQUENCES
-----------------------------

     Some of the federal tax consequences relating to this Option, as of the
date of this Option, are set forth below.  This summary is necessarily
                                           ---------------------------
incomplete, and the tax laws and regulations are subject to change.  The
------------------------------------------------------------------------
optionee should consult a tax adviser before exercising this option or disposing
--------------------------------------------------------------------------------
of the shares.
--------------

     (a)    Exercising the Option.  The Optionee may incur regular federal
            ---------------------
income tax liability upon exercise of a NSO. The Optionee will be treated as
having received compensation income (taxable at ordinary income tax rates) equal
to the excess, if any, of the Fair Market Value of the Exercised Shares on the
date of exercise over their aggregate Exercise Price. If the Optionee is an
Employee or a former Employee, the Company will be required to withhold from his
or her compensation or collect from Optionee and pay to the applicable taxing
authorities an amount in cash equal to a percentage of this compensation income
at the time of exercise, and may refuse to honor the exercise and refuse to
deliver Shares if such withholding amounts are not delivered at the time of
exercise.

                                      -13-
<PAGE>

     (b)    Disposition of Shares.  If the Optionee holds NSO Shares for at
            ---------------------
least one year, any gain realized on disposition of the Shares will be treated
as long-term capital gain for federal income tax purposes.

SECTION 14.  EXECUTION.
----------------------

     To record the adoption of the Plan by the Board of Directors as of July 14,
2000, the Company has caused its authorized officer to execute the same.

                              eGAIN COMMUNICATIONS CORPORATION

                              By /s/   Ashutosh Roy
                                 ------------------------------------

                              Title    Chief Executive Officer
                                   ----------------------------------

                                      -14-NO SALE OR  TRANSFER OF THIS  WARRANT OR THE  SECURITIES  UNDERLYING  THIS
      WARRANT MAY BE MADE UNTIL THE EFFECTIVENESS OF A REGISTRATION STATEMENT OR
      OF A POST-EFFECTIVE AMENDMENT THERETO UNDER THE SECURITIES ACT OF 1933, AS
      AMENDED (THE "ACT"),  COVERING THIS WARRANT OR THE  SECURITIES  UNDERLYING
      THIS WARRANT,  OR UNTIL THE COMPANY  RECEIVES AN OPINION OF COUNSEL TO THE
      EFFECT  THAT  SUCH  SALE OR  TRANSFER  IS  EXEMPT  FROM  THE  REGISTRATION
      REQUIREMENTS  OF THE ACT.  TRANSFER OF THIS  WARRANT IS  RESTRICTED  UNDER
      PARAGRAPH 2 BELOW.

                               WARRANT TO PURCHASE
                                  COMMON STOCK

                           SENESCO TECHNOLOGIES, INC.
                            (a Delaware corporation)

                              Dated: March 30, 2000

            THIS  CERTIFIES  THAT,  for value  received,  Fahnestock  & Co. Inc.
("Fahnestock")  or its registered  assigns  (Fahnestock  and any such registered
assign,  a "Holder") is the owner of this warrant  (this  "Warrant") to purchase
from Senesco Technologies,  Inc., a Delaware corporation (the "Company"), during
the Exercise  Period (as defined  below) and at the exercise  price of $1.50 per
share,  as adjusted from time to time as provided in paragraph 5 of this Warrant
(the "Warrant  Price"),  100,000 shares of the Company's common stock, par value
$0.01 per share (the "Common Stock").

<PAGE>

1.    EXERCISE OF THE WARRANT.

            (a) The rights  represented  by this Warrant shall be exercisable at
the Warrant  Price and during the period from the date hereof  through the fifth
anniversary  of the date  hereof,  ("the  Exercise  Period")  upon the terms and
subject to the conditions as set forth herein.

            (b) The rights  represented  by this Warrant may be exercised at any
time within the Exercise Period, in whole or in part (but not as to a fractional
share of Common  Stock),  by (i) the  surrender of this Warrant (with a purchase
form properly executed in the form attached as Exhibit A the ("Purchase  Form"))
at the principal  executive office of the Company or such other office or agency
of the  Company  as it may  designate  by notice in writing to the Holder at the
address  of the Holder  appearing  on the books of the  Company  (a  "Designated
Office");  and (ii)  payment to the Company of the Warrant  Price then in effect
for the  number  of  shares of Common  Stock  specified  in the  above-mentioned
purchase form together with applicable  stock transfer taxes, if any, and in the
manner specified in such purchase form, which payment shall be (A) in cash or by
bank check for all shares of Common Stock  purchased upon such exercise,  or (B)
through a "cashless" or "net-issue" exercise ("Cashless  Exercise");  the Holder
shall  exchange this Warrant  subject to a Cashless  Exercise for that number of
shares of Common Stock determined by multiplying the number of such shares as to
which this Warrant is then exercised by a fraction, the numerator of which shall
be the  difference  between (x) the Market Price (as defined in  Paragraph  1(d)
hereof)  and (y) the Warrant  Price (as defined in on the face of this  Warrant)
and the denominator of which shall be the Market Price; such purchase form shall
set forth the  calculation  upon which the Cashless  Exercise is based, or (C) a
combination  of (A) and (B) above;  and (iii)  delivery to the Company of a duly
executed  agreement  signed by the person(s)  designated in the purchase form to
the effect that such

                                       2

<PAGE>

person(s)  agree(s) to be bound by the  provisions  of the  Registration  Rights
Agreement  referred to in Paragraph 2(a) hereof applicable to the Holder of this
Warrant. If such person is not the Holder exercising this Warrant,  the transfer
to such person  shall  comply with  paragraph 2 hereof.  This  Warrant  shall be
deemed  to have been  exercised,  in whole or in part to the  extent  specified,
immediately  prior to the close of  business  on the date this  Warrant  (with a
properly  executed  Purchase  Form)  is  surrendered  and  payment  is  made  in
accordance with the foregoing  provisions of this Paragraph 1, and the person or
persons in whose name or names the  certificates  for the Common  Stock shall be
issuable upon such exercise shall become the Holder or Holders of record of such
Common  Stock at that time and date.  The  Common  Stock so  purchased  shall be
delivered to the Holder  within a reasonable  time,  not  exceeding ten business
days, after the rights represented by this Warrant shall have been so exercised.

            (c) If this Warrant is exercised in part, the Company shall promptly
execute and return to the exercising Holder a Warrant  registered in the name of
such  Holder  evidencing  the right to  purchase  the number of shares of Common
Stock as to which this Warrant shall not have been  exercised and otherwise with
the  same  terms  as the  surrendered  Warrant.

            (d) For the sole purpose of determining  the number of shares issued
upon a Cashless  Exercise,  Market  Price  means,  as of any date,  the value of
Common Stock determined as follows:

                        (i) If the  Common  Stock is listed  on any  established
            stock exchange or a national  market system,  including the National
            Association of Securities Dealers, Inc. ("NASD") Automated Quotation
            System  ("Nasdaq")  National Market,  or Nasdaq SmallCap market,  or
            NASD OTC Bulletin Board, its Market Price shall be the closing sales
            price for such stock on the last trading day prior to the  Company's
            receipt  of the  Warrant  and  Purchase  Form

                                       3

<PAGE>

            (the  "Market  Closing  Date"),  or if no  closing  sales  price  is
            reported,  it shall be the average of the highest  reported  bid and
            lowest reported ask price, as reported or quoted on such exchange or
            such system on the Market Closing Date; or

            (ii)  In the  absence of an  established  market,  or  if the Common
            Stock is not listed on any exchange or quotation system,  the Market
            Price shall be the highest price per share  which the Company  could
            obtain from a willing  buyer (not a  current  employee or  director)
            for shares of Common Stock sold by the Company,  from authorized but
            unissued  shares,  as  determined  in  good  faith by its  Board  of
            Directors (and promptly upon any request therefore by the Holder).

2.    RESTRICTIONS ON TRANSFER.

            (a) By receipt of this Warrant, by its execution and by its exercise
in whole or in part, Holder represents to the Company the following:

                        (i) Holder  understands that this Warrant and any shares
            of Common  Stock  purchased  upon its  exercise  (collectively,  the
            "Securities")  are  securities,   the  issuance  of  which  requires
            compliance  with federal and state  securities  laws,  including the
            Act.

                        (ii) Holder is aware of the Company's  business  affairs
            and  financial  condition  and has acquired  sufficient  information
            about the Company to reach an informed and knowledgeable decision to
            acquire the  Securities.  Holder is acquiring  these  securities for
            investment only for Holder's own account and for possible  transfers
            to employees of Fahnestock  consistent with Section  2(a)(iii) below
            and not  with a view to,  or for  resale  in  connection  with,  any
            "distribution" thereof within the meaning of the Act.

                        (iii)  Holder  acknowledges  and  understands  that  the
            securities constitute "restricted securities" under the Act and must
            be held indefinitely  unless they are

                                       4

<PAGE>

            subsequently  registered  under the Act (the Company and  Fahnestock
            having  entered into a  Registration  Rights  Agreement of even date
            herewith  with  respect  to the  rights  of the  Holder  to have the
            underlying  Common Stock registered for resale in certain events) or
            an exemption from such registration is available. Holder understands
            that this Warrant is, and the  certificate  evidencing the shares of
            Common Stock issued upon exercise of this Warrant will be, imprinted
            with a  legend  which  prohibits  the  transfer  of  the  applicable
            Securities  unless they are registered or such  registration  is not
            required in the opinion of counsel  satisfactory  to the Company and
            may bear any other legend required under applicable state securities
            laws.

                        (iv) Holder is familiar with the provisions of Rule 144,
            promulgated  under the Act,  which,  in substance,  permits  limited
            public  resale of  "restricted  securities"  acquired,  directly  or
            indirectly,  from  the  issuer  thereof,  in a  non-public  offering
            subject  to  the  satisfaction  of  certain  conditions.   Rule  144
            requires, among other things: (1) the availability of certain public
            information about the Company;  (2) the resale occurring not earlier
            than the time  period  prescribed  by Rule 144  after  the party has
            purchased,  and made full  payment  for,  within the meaning of Rule
            144, the securities to be sold; and (3) in the case of an affiliate,
            or of a non-affiliate who has held the securities less than the time
            period  prescribed by Rule 144, the sale being made through a broker
            in an unsolicited "broker's transaction" or in transactions directly
            with a market  maker (as said term is defined  under the  Securities
            Exchange Act of 1934, as amended) and the amount of securities being
            sold  during any three  month  period not  exceeding  the  specified
            limitations stated therein, if applicable.

                                       5

<PAGE>

      (b) A transfer of this Warrant in  compliance  with the  foregoing  may be
made by presenting  this Warrant  accompanied  by a Transfer Form in the form of
Exhibit B hereto,  properly executed,  at the principal  executive office of the
Company or other  Designated  Office,  in exchange  for which the  Company  will
promptly issue a Warrant  registered in the name of the transferee with the same
terms as the presented Warrant.

3.    COVENANTS OF THE COMPANY.

            (a) The Company  covenants and agrees that all Common Stock issuable
upon the  exercise  of this  Warrant  will,  upon  issuance  thereof and payment
therefor in accordance with the terms hereof, be duly and validly issued,  fully
paid and  nonassessable  and no  personal  liability  will  attach to the Holder
thereof by reason of being such a Holder,  other than as set forth  herein.

            (b) The Company covenants and agrees  that during the period  within
which  this  Warrant  may be  exercised,  the  Company  will at all  times  have
authorized and reserved a sufficient number of shares of Common Stock to provide
for the exercise of this Warrant.

4. NO RIGHTS AS  STOCKHOLDER.  This Warrant  shall not entitle the Holder to any
voting rights or other rights as a stockholder of the Company,  either at law or
in equity,  and the rights of the Holder are limited to those  expressed in this
Warrant and are not  enforceable  against  the Company  except to the extent set
forth herein.

                                       6

<PAGE>

5. ADJUSTMENTS OF WARRANT PRICE AND NUMBER OF SHARES OF COMMON STOCK.

            (a)  Subdivision and  Combination.  In case the Company shall at any
time after the date hereof subdivide or combine the outstanding shares of Common
Stock,  the Warrant Price shall  forthwith be  proportionately  decreased in the
case of subdivision or increased in the case of  combination.

            (b)  Adjustment  in Number of Shares.  Upon each  adjustment  of the
Warrant  Price  pursuant to the  provisions  of this  Paragraph 5, the number of
shares of Common  Stock  issuable  upon the  exercise  of the  Warrant  shall be
adjusted to the nearest full whole number by  multiplying  a number equal to the
Warrant Price in effect  immediately  prior to such  adjustment by the number of
shares of Common Stock issuable upon exercise of the Warrant  immediately  prior
to such adjustment and dividing the product so obtained by the adjusted  Warrant
Price.

            (c)  Reclassification,  Consolidation,  Merger,  etc. In case of any
reclassification or change of the outstanding shares of Common Stock (other than
a change in par value to no par value,  or from no par value to par value, or as
a result of a subdivision or combination),  or in the case of any  consolidation
of the Company with, or merger of the Company into,  another  corporation (other
than a consolidation or merger which does not result in any  reclassification or
change of the outstanding shares of Common Stock, except a change as a result of
a  subdivision  or  combination  of such  shares  or a change in par  value,  as
aforesaid), or in the case of a sale or conveyance to another corporation of the
property of the Company as an  entirety,  the Holder shall  thereafter  have the
right to  purchase  the kind and number of shares of stock and other  securities
and  property  receivable  upon such  reclassification,  change,  consolidation,
merger,  sale or  conveyance  as if the  Holder  were the owner of the shares of

                                       7

<PAGE>

Common Stock  underlying the Warrant  immediately  prior to any such events at a
price equal to the product of (x) the number of shares issuable upon exercise of
the Warrant and (y) the Warrant Price in effect  immediately prior to the record
date  for  such  reclassification,   change,  consolidation,   merger,  sale  or
conveyance as if such Holder had exercised the Warrant.

            (d) Redemption of Warrant.  Notwithstanding anything to the contrary
contained in this Agreement or elsewhere,  the Warrant cannot be redeemed by the
Company under any circumstances.

            (e) Dividends and Other  Distributions  with Respect to  Outstanding
Securities.  In the  event  that the  Company  shall at any time  after the date
hereof  and  prior to the  exercise  and  expiration  of the  Warrant  declare a
dividend (other than a dividend consisting solely of shares of Common Stock or a
cash dividend or  distribution  payable out of current or retained  earnings) or
otherwise  distribute  to the  Holders  of  Common  Stock  any  monies,  assets,
property, rights, evidences of indebtedness,  securities (other than such a cash
dividend  or  distribution  or  dividend  consisting  solely of shares of Common
Stock),  whether  issued by the Company or by another  person or entity,  or any
other thing of value, the Holders of the unexercised Warrant shall thereafter be
entitled,  in  addition  to the  shares  of  Common  Stock or  other  securities
receivable  upon the  exercise  thereof,  to receive,  upon the exercise of such
Warrant, the same monies,  property,  assets, rights, evidences of indebtedness,
securities  or any other  thing of value that they would have been  entitled  to
receive at the time of such dividend or  distribution as if the Holders were the
owners of the shares of Common Stock underlying the Warrant.  At the time of and
as a condition precedent to any such dividend or distribution, the Company shall
make appropriate  reserves to ensure the timely performance of the provisions of
this Paragraph 5(e).

                                       8

<PAGE>

            (f)  Subscription  Rights  for  Shares  of  Common  Stock  or  Other
Securities. In case the Company or an affiliate of the Company shall at any time
after the date hereof and prior to the exercise of the Warrant in full issue any
rights to subscribe  for shares of Common Stock or any other  securities  of the
Company or of such affiliate to all the holders of Common Stock,  the Holders of
the unexercised  Warrant shall be entitled,  in addition to the shares of Common
Stock or other  securities  receivable  upon the  exercise  of the  Warrant,  to
receive  such  rights  at the time  such  rights  are  distributed  to the other
stockholders  of the  Company  but only to the extent of the number of shares of
Common Stock,  if any, for which the Warrant  remains  exercisable.

            (g)  Certain  Notice  Requirements.  (i) If at any time prior to the
expiration of this Warrant and its exercise, any of the events described in this
Paragraph 5 shall occur,  then,  in each of said events,  the Company shall give
written notice of such event at least ten (10) days prior to the date fixed as a
record date or the date of closing the transfer books for the  determination  of
the stockholders entitled to such dividend, distribution, conversion or exchange
of  securities  or  subscription  rights,  or entitled to vote on such  proposed
dissolution,  liquidation,  winding up or sale.  Such notice shall  specify such
record date or the date of the closing of the  transfer  books,  as the case may
be.

                        (ii) The  Company  shall be  required to give the notice
            described  in this  Paragraph  5 upon  one or more of the  following
            events:

                                    (A) if the  Company  shall  declare a record
                        date to  identify  the  holders  of its shares of Common
                        Stock for the  purpose  of  entitling  them to receive a
                        dividend or distribution payable otherwise than in cash,
                        or a cash  dividend or  distribution  payable  otherwise
                        than  out of  retained  earnings,  as

                                       9

<PAGE>

                        indicated by the  accounting  treatment of such dividend
                        or distribution on the books of the Company; or

                                    (B)  the  Company  shall  offer  to all  the
                        holders of its  Common  Stock any  additional  shares of
                        capital stock of the Company or  securities  convertible
                        into or exchangeable  for shares of capital stock of the
                        Company,  or any option,  right or warrant to  subscribe
                        therefor; or

                                    (C) a dissolution, liquidation or winding up
                        of  the  Company  (other  than  in  connection   with  a
                        consolidation   or   merger)   or  a  sale   of  all  or
                        substantially  all of its property,  assets and business
                        shall be proposed; or

                                    (D) a merger or consolidation referred to in
                        this Paragraph 5.

                        (iii) The  Company  shall,  promptly  after the Board of
            Directors  has  determined  that an event  requiring a change in the
            Warrant Price has occurred,  send notice to the Holder of such event
            and change.  Such notice shall describe the event causing the change
            and the method of  calculating  same and shall be certified as being
            true and accurate by the Company's Chief Executive Officer and Chief
            Financial Officer.

            (h)  Computations.  The  Company  may  retain a firm of  independent
public  accountants (who may be any such firm regularly employed by the Company)
to make any  computation  required under this  Paragraph 5, and any  certificate
setting forth such computation signed by such firm shall be conclusive  evidence
of the correctness of any computation made under this Paragraph 5.

                                       10

<PAGE>

6. FRACTIONAL SHARES.

            (a) The Company  shall not be required to issue  fractions of shares
of  Common  Stock  or  fractional  Warrants  on the  exercise  of this  Warrant;
provided,  however,  that if the Holder  exercises this Warrant,  any fractional
shares of Common  Stock shall be  eliminated  by rounding any fraction up to the
nearest whole number of shares of Common Stock.

            (b) The Holder of this  Warrant,  by  acceptance  hereof,  expressly
waives his right to receive any  fractional  share of Common Stock or fractional
Warrant upon exercise of this Warrant.

7.    MISCELLANEOUS.

            (a) This  Warrant  shall be governed by and in  accordance  with the
laws of the State of New York without  regard to the conflicts of law principles
thereof.

            (b)  All  notices,  requests,   consents  and  other  communications
hereunder  shall be made in  writing  and shall be deemed to have been duly made
when  delivered,  or mailed by  registered  or certified  mail,  return  receipt
requested:  (i) if to a Holder,  to the  address of such  Holder as shown on the
books of the Company, or (ii) if to the Company as follows:

                  Senesco Technologies, Inc.
                  34 Chambers Street
                  Princeton, NJ  08542
                  Attn:  Steven Katz, President
                  Tel. No.:  (609) 252-0680
                  Fax. No.   (609) 252-0049

                  with a copy to:

                  Buchanan Ingersoll
                  650 College Road East
                  4th Floor
                  Princeton, NJ  08540
                  Attn:  Emilio Ragosa, Esq.
                  Tel. No.:  (609) 987-6800
                  Fax. No.   (609) 520-0360

                                       11

<PAGE>

or such other address as the Company may notify to the Holder of this Warrant at
this time.

            (c) All the covenants  and  provisions of this Warrant by or for the
benefit of the Company  and the  Holders  shall bind and inure to the benefit of
their respective successors and assigns hereunder.

            (d) Nothing in this Warrant shall be construed to give to any person
or corporation other than the Company and any registered Holder or Holders,  any
legal or equitable  right,  and this Warrant shall be for the sole and exclusive
benefit of the Company and any Holder or Holders.

                                  * * * * * * *

                                       12

<PAGE>

            IN WITNESS WHEREOF, the Company has caused this Warrant to be signed
by its duly authorized officer and to be dated as of March 30, 2000.

                                SENESCO TECHNOLOGIES, INC.

                                By: /s/ Steven Katz
                                    -----------------------------------------
                                    Name:  Steven Katz
                                    Title: President and Chief Operating Officer

                                       13

<PAGE>

                                                                       EXHIBIT A

PURCHASE FORM
-------------

      (To be signed only upon exercise of the Warrant)

            The  undersigned,  the  Holder  of  the  foregoing  Warrant,  hereby
irrevocably  elects to exercise the purchase rights  represented by such Warrant
for,  and to  purchase  thereunder,           shares of Common  Stock of Senesco
Technologies,  Inc. and herewith makes payment of $           therefor and/or in
the  form  of  Cashless  Exercise  as to  such  shares  and  requests  that  the
certificates  for Common  Stock be issued in the  name(s) of, and  delivered  to
                                  whose addresses is (are)
                                     and  whose  social   security  or  taxpayer
identification number(s) is (are)             .

Dated:
       -------------------------

                                    -----------------------------------------
                                               (Name of Holder)

                                    -----------------------------------------
                                                   Address

                                    -----------------------------------------
                                                  Telephone

----------
      Signature must conform in all respects to name of registered Holder.

<PAGE>

                                                                       EXHIBIT B

TRANSFER FORM
-------------

      (To be signed only upon transfer of the Warrant)

            For value  received,  the  undersigned  hereby sells,  assigns,  and
transfers unto                            the right to purchase shares of Common
Stock of Senesco Technologies,  Inc. represented by the foregoing Warrant to the
extent   of                      shares   of   Common   Stock,    and   appoints
                          ,  attorney  to  transfer  such rights on the books of
Senesco Technologies, Inc., with full power of substitution in the premises.

Dated:
       -------------------------

                                    -----------------------------------------
                                               (Name of Holder)

                                    -----------------------------------------
                                                   Address

                                    -----------------------------------------
                                                  Telephone

                                    In the presence of:

                                    -----------------------------------------

                                    -----------------------------------------

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