Document:

Exhibit
10.24

 

Amended and Restated

Information Technology Services
Agreement

 

between

 

Pinnacle Airlines, Inc.

and

Northwest Airlines, Inc.

 

 

Dated as of
             ,
2003

 

 

AMENDED AND RESTATED

INFORMATION TECHNOLOGY SERVICES AGREEMENT

 

This Amended and Restated Information Technology
Services Agreement  (the “Agreement”) is made and entered into
as of this     day of
             ,
2003 by and between PINNACLE AIRLINES, INC., a Georgia corporation (“Pinnacle
Airlines” or “Pinnacle”), and NORTHWEST AIRLINES, INC., a Minnesota corporation
(“Northwest”).

 

WHEREAS, Pinnacle Airlines and Northwest entered into
an Airline Services Agreement, dated as of January 14, 2003, as amended by that
certain Amendment No. 1 dated as of September 11, 2003 and by that certain
Amendment No. 2 dated as of the date hereof (such Airline Services Agreement,
as amended or modified from time to time, the “ASA”); WHEREAS, Pinnacle and
Northwest entered into that certain Information Technology Services Agreement
dated as of January 14, 2003 (the “Original Information Technology Services
Agreement”), as amended by that certain Amendment No. 1 dated as of
             ,
2003, pursuant to which NW agreed to provide on the terms and conditions set
forth therein certain information technology services and support to Pinnacle
in connection with the performance by Pinnacle of its obligations under the
ASA; and

 

WHEREAS, Pinnacle and Northwest desire to amend and
restate the Original Information Technology Services Agreement in its entirety.

 

NOW, THEREFORE, in consideration of the premises and
other good and valuable consideration, the receipt and sufficiency of which are
hereby acknowledged, Northwest and Pinnacle Airlines do hereby agree as
follows:

 

Article
1

 

Definitions
and Business Relationship

 

Section 1.01 
Definitions.

 

“Aircraft” shall have the
meaning ascribed to such term in Section 1.01 of the ASA.

 

“Change and Problem
Management Services” shall mean those services described in Appendix A.

 

“Decision Support
Systems” shall mean the Adhoc Query Facility (“AQF”) and Marketing Analysis
System (“MAS”) applications, and all upgrades and enhancements related thereto,
developed by Northwest.

 

“Dial-In Access Services”
shall mean the services provided by Northwest to Pinnacle Airlines to allow
authorized employees of Pinnacle Airlines access to specific Northwest systems
and applications, as more fully defined in Section 2.01(B) herein, required by
Pinnacle Airlines to provide to Northwest the Regional Airline Services set
forth in the ASA.

 

 “Field Support Services” shall mean the
services described in Appendix B.

 

“Jeppesen Flight Planning
System” shall mean the software program described in Appendix C.

 

 “Meteorology Applications” shall mean the
software programs described in Appendix D.

 

“Performance Engineering
Products” shall mean the software programs described in Appendix E.

 

1

 

“Pinnacle Change of
Control” shall have the meaning ascribed to such term in Section 1.01 of the
ASA.

 

“Production Support
Services” shall mean the services described in Appendix F.

 

“Project Coordination
Services” shall mean the services described in Appendix G.

 

“Operations Management
System” shall mean a software program licensed from Selective System, Inc.

 

“Other Services” shall
mean those services described in Appendix H.

 

“Schedules Mainframe
Systems” shall mean the Current Schedules application, and all upgrades and
enhancements thereto, developed by Northwest.

 

“Service Cities” shall
have the meaning ascribed to such term in Section 1.01 of the ASA.

 

“Service Level Agreement”
shall mean the Agreement set forth in Appendix I.

 

“SOC” shall mean a System
Operations Control center.

 

“SOC Applications” shall
mean the software programs described in Appendix J.

 

“SSI Operations
Management System” or “OMS” shall mean the system described in Appendix K.

 

“Worldflight” shall mean
the software programs described in Appendix L.

 

Section 1.02  Business
Relationship 

 

Pinnacle Airlines and
Northwest are entering this Agreement to assist Pinnacle Airlines with the
information technology requirements needed for Pinnacle Airline’s regional
airline operations.  This Agreement sets
forth terms and conditions pursuant to which Northwest will provide Pinnacle
Airlines with the information technology products and services required for
Pinnacle Airlines to perform the Regional Airline Services specified in the
ASA.

 

 

Article
2

 

Products
and Services

 

Section 2.01 Products and Services.

 

A.  Products.  During the term of this Agreement and as
required for Pinnacle Airlines to perform the Regional Airline Services
specified in the ASA, Northwest will provide Pinnacle, pursuant to the terms
herein and the Service Levels set forth in Appendix I, with a license to use
Northwest-owned information technology products (the “NWA-Owned Products”) and
with Northwest-licensed information technology products (the “NWA-Licensed
Products”) as set forth below:

 

(1)   Decision Support Systems.  Northwest will provide Pinnacle with access
to Northwest’s Decision Support System.

 

(2)   Jeppesen Flight Planning
System.  Northwest will make the
Jeppesen Flight Planning System available to Pinnacle pursuant to the terms of
this Agreement to perform flight planning functions for the Aircraft in
Pinnacle’s fleet.  Northwest and
Pinnacle will work together to identify changes required to the Jeppesen Flight
Planning System for purposes of making the system ready for

 

2

 

Pinnacle Airlines
acceptance testing and utilization. 
Northwest will work with Pinnacle Airlines in defining requirements and
testing of enhancements if desired. 
Pinnacle and Northwest will use the ASD Dispatch User Interface (DUI)
tool to access the Jeppesen Flight Planning System.  Such tool is a NWA-Owned Product and is an enhancement to the
Jeppesen Flight Planning System.

 

(3)   Meteorology Applications.  Northwest will make its Meteorology
Applications available to Pinnacle pursuant to the terms of this Agreement.

 

(4)   Performance Engineering
Products.  Northwest will make its
Performance Engineering Products and Services available to Pinnacle at no cost
pursuant to the terms of this Agreement.

 

(5)   SSI Operations Management
System.  Pursuant to the agreement
established between Northwest and Scheduling Systems, Inc., Pinnacle Airlines
will be granted read only access to the SSI Operations Management System
product at no charge.  In the event
Pinnacle desires to use the OMS tool as an update device back to Worldflight,
Pinnacle will negotiate a separate license agreement for the OMS product with
SSI.

 

(6)   Schedules
Mainframe Systems. 
Northwest will provide Pinnacle with access to the Schedules Mainframe
Systems, including panels, skels and clist.

 

(7)   SOC
Applications. 
Northwest will make its SOC Applications available to Pinnacle pursuant
to the terms of this Agreement.

 

(8)   Worldflight.  Northwest will make its Worldflight product
available to Pinnacle pursuant to the terms of this Agreement, and Northwest
will make Worldflight ready to accept and execute a regional airline operation
for the purposes of dispatching a flight for Pinnacle; provided, however, that
no functional enhancements will be made to Worldflight initially.  It is understood and agreed that Pinnacle
will change policies and procedures internally to accommodate the functionality
of Worldflight. Appropriate transactions will be given to Pinnacle to ensure
compliance as a Part 121 (14 C.F.R. 121) operator.

 

B.  Services.  During the term of this Agreement and as
required for Pinnacle Airlines to perform the Regional Airline Services
specified in the ASA, Northwest will provide Pinnacle Airlines, pursuant to the
terms herein and the Service Levels set forth in Appendix I, with the following
services (the “Services”):

 

(1)   Change and Problem
Management Services.  Subject to
resource availability and project prioritization, Northwest will provide to
Pinnacle Airlines at no cost Change and Problem Management Services as
described in Appendix A attached hereto.

 

(2)   Dial-In Access Services.  Northwest will provide Pinnacle Airlines
with Dial-In Access Services at no cost to allow Pinnacle Airlines’ employees
to access the Northwest standard information technology systems that may be
used in Pinnacle Airlines’ operations. 
Such information technology systems will consist of those systems
accessible by Pinnacle on or before March 1, 2002, including but not limited to
PARS, Airport of Preference (AOP) and OfficeVision (OV).  Pinnacle Airlines acknowledges and agrees
that Northwest may determine in its sole discretion to eliminate access to
certain systems should it decide to modify the standard information technology
systems used in Northwest’s operations.

 

(3)   Field Support Services.  Northwest will provide to Pinnacle Airlines
the Field Support Services as described in Appendix B.

 

(4)   VHF Aeronautical Data
Communications Service.  Northwest
will provide Pinnacle Airlines with aeronautical air/ground VHF data link
communications for the Aircraft at no cost at those locations at which Pinnacle
Airlines will perform Regional Airline Services for Northwest.

 

3

 

(5)   Network Technology Services.  Subject to resource availability and project
prioritization, Northwest will provide Pinnacle Airlines with network
technology services at no cost, which will include troubleshooting, network
planning, configuration, project management, implementation assistance, vendor
management and subject matter consulting services in conjunction with
connectivity to the Northwest network. 
In accordance with Section 4.04 of the ASA, at all Pinnacle Service
Cities Northwest will be responsible for the acquisition, installation and
ongoing costs and support of any data circuits and data communications
equipment connected to the Northwest network. 
Pinnacle Airlines will remain responsible for the acquisition,
installation and costs of any telephone service and local area network
infrastructure.

 

(6)   Production Support Services.  Northwest will provide to Pinnacle Airlines
at no cost Production Support Services as described in Appendix F attached
hereto.

 

(7)   Project Coordination
Services. Northwest will provide to Pinnacle Airlines the Project
Coordination Services as described in Appendix G attached hereto.

 

(8)   Other Services.  In connection with the Regional Airline
Services, during the term of this Agreement Northwest will provide Pinnacle
Airlines with the other information technology services (not otherwise
specified herein) which Northwest provided Pinnacle on or before March 1,
2002.  Such services may be more fully
described from time-to-time in Appendix H attached hereto.

 

Section 2.02 License Grant

 

A.  NWA-Owned
Product.  

 

(1)   Upon execution of this
Agreement, and unless otherwise stated in any Appendix attached hereto,
Northwest grants to Pinnacle Airlines, at no cost, a non-exclusive,
non-transferable, limited, royalty free license to use the NWA-Owned Products,
and any available documentation thereto, in accordance with the terms and
conditions of this Agreement.  The
License granted is subject to the restrictions set forth in Section 2.02(A)(2)
herein.

 

(2)   The license grant
set forth in Section 2.02(A)(1) grants the right for (a) Pinnacle Airlines to
use the NWA-Owned Products for the purpose of providing Regional Airline
Services for Northwest under the terms of the ASA and (b) any service supplier
of Pinnacle Airlines to use the NWA-Owned Products for the purpose of the
provision of Regional Airline Services by Pinnacle Airlines for Northwest under
the terms of the ASA, provided that such service supplier may not, in any way,
use the NWA-Owned Products for its own benefit or the benefit of any other
third parties without obtaining its own license for the NWA-Owned Products.

 

B.  NWA-Licensed
Product.

 

(1)   Contractually Authorized
Use.  In the event that Northwest’s
license agreements with suppliers of the NWA-Licensed Products permit Pinnacle
Airlines to use the NWA-Licensed Product, Pinnacle Airlines shall continue to
receive the benefit of using such NWA-Licensed Product and any available
documentation thereto as set forth in such license agreements and subject to
the terms and conditions set forth therein. 
At Pinnacle Airlines’ written request, Northwest shall use all
reasonable efforts to provide Pinnacle Airlines with copies of such license
agreements.

 

(2)   No Contractually Authorized
Use.  In the event the terms of
Northwest’s license agreements for any of the NWA-Licensed Products do not
permit Pinnacle Airlines to use the NWA-Licensed Product if Pinnacle is no
longer a subsidiary of NWA Inc., Northwest shall in such circumstances (a)
obtain a license for Pinnacle Airlines to use the NWA-Licensed Product under
Northwest’s existing terms and conditions with the supplier during the term of
this Agreement, or (b) obtain on behalf of Pinnacle Airlines under a separate
license agreement a non-exclusive, non-transferable,

 

4

 

limited license to use
the NWA-Licensed Product during the term of this Agreement.  Any and all license costs associated with
the license of such NWA-Licensed Products by Pinnacle Airlines shall be borne
by Northwest.  

 

(3)   The license grant set forth in
Sections 2.02(B)(1) and 2.02(B)(2) shall be subject to the terms and conditions
set forth in the respective licensing agreements for such NWA-Licensed
Products.  Under the terms of any
license agreement, Pinnacle Airlines’ use of the NWA-Licensed Products shall be
limited to the provision of Regional Airline Services to Northwest under the
ASA.  Northwest shall use its reasonable
best efforts to ensure that the terms and conditions contained in the license
agreements are not any more restrictive than those negotiated by Northwest in
its license agreements for the NWA-Licensed Products.

 

C.  Other
Restrictions. 
Pinnacle will protect the NWA-Owned Products and Northwest’s proprietary
rights therein in accordance with Section 2.04.  Pinnacle will not (i) reverse engineer, decompile, or disassemble
the NWA-Owned Products, (ii) assign, transfer, lease, rent, sublicense or
export the NWA-Owned Products, except as otherwise expressly provided in this
Agreement, or (iii) use the NWA-Owned Products for any purpose other than as
expressly permitted by this Agreement. 
Within ten (10) days after the termination of this Agreement, Pinnacle
shall return all copies of any NWA-Owned Products and any documentation and
related materials, hardcopy and electronic, to Northwest or, at Northwest’s
request, destroy the same. 

 

Section 2.03 Product Enhancements.

 

A.  Enhancements to
NWA-Owned Product. 
Northwest may develop enhancements to the NWA-Owned Products from time
to time.  Northwest, in its sole
reasonable discretion, may require Pinnacle Airlines to implement and install
such enhancements in order to ensure system compatibility. In the event any
NWA-Owned Product enhancements selected for use by Pinnacle Airlines require
additional hardware, communication upgrades or licenses, any related costs are
the responsibility of Pinnacle Airlines.

 

Enhancements or modifications
to the NWA-Owned Products that are necessary for both Northwest and Pinnacle
Airlines to comply with governmental regulations, airworthiness directives,
service bulletins or manufacturers requirements or changes will be made
available to Pinnacle Airlines at no charge.

 

Pinnacle may request
Northwest to provide enhancements to the NWA-Owned Products.  Northwest will evaluate any such requests to
determine the cost of developing the enhancements and to ensure compatibility
with Northwest’s other system requirements and software programs.  If such NWA-Owned Product enhancement is for
the sole benefit of Pinnacle, and provided that such enhancement is compatible
with Northwest’s other system requirements and software programs, Northwest
will provide Pinnacle Airlines with estimates of the costs and benefits of
developing and utilizing the enhancement. 
If Pinnacle Airlines then elects to proceed with development of the
enhancement, the parties will negotiate in good faith regarding the terms on
which Northwest will develop such enhancement and provide it to Pinnacle
Airlines.

 

B.  Enhancements to
NWA-Licensed Product. 
Suppliers of the NWA-Licensed Product may develop enhancements to the
NWA-Licensed Products from time to time. 
Northwest, in its sole reasonable discretion, may require Pinnacle
Airlines to implement and install such enhancements in order to ensure system
compatibility. If Northwest requires Pinnacle Airlines to implement such
enhancement, the enhanced NWA-Licensed Products will be made available to
Pinnacle Airlines at no charge.  In the
event any NWA-Licensed Product enhancements require additional hardware,
communication upgrades or licenses, any related costs are the responsibility of
Pinnacle Airlines.

 

Northwest shall bear the
costs related to the use and/or license of any enhancements or modifications to
the NWA-Licensed Products that are necessary for both Northwest and Pinnacle
Airlines to comply with governmental regulations, airworthiness directives,
service bulletins or manufacturers requirements or changes.

 

5

 

To maintain the
compatibility of Northwest’s and Pinnacle Airlines’ systems and software
programs, Pinnacle Airlines shall not request the suppliers of the NWA-Licensed
Products to provide enhancements to the NWA-Licensed Products.

 

C.  Modifications
to or Replacement of NWA-Owned and NWA-Licensed Products.  The Parties acknowledge and agree that
Northwest may, in its sole discretion, elect to modify and/or replace any
NWA-Owned and/or NWA-Licensed Products. 
Should Northwest elect to modify and/or replace any NWA-Owned and/or
NWA-Licensed Products that are required for Pinnacle Airlines’ performance of
the Regional Airline Services, Northwest shall modify and/or replace such NWA-Owned
and/or NWA-Licensed Products on behalf of Pinnacle Airlines.  In the event of such a modification or
replacement of such products, Pinnacle Airlines shall remain responsible for
any costs set forth in this Agreement for which it is contractually responsible
(i.e., infrastructure costs related to Field Support Services).  Northwest shall be responsible for any
additional costs related to such modification or replacement.

 

Section 2.04  Manuals
and Operations Information.

 

A.  Manuals.  During the term of this Agreement, Pinnacle
Airlines will provide Northwest with the following manuals, and all revisions
thereto, provided that Pinnacle is operating the applicable Aircraft for
Northwest under the ASA: (1) Canadian Regional Jet (“CRJ”) Aircraft Flight
Manual, (2) CRJ and Saab340 Manufacturers Weight and Balance Control Manuals,
(3) Pinnacle Airlines customized Jeppesen manuals, (4) CRJ Dispatch Deviation
Guide and Saab340 Master Equipment List Manual, (5) Saab340 Aircraft Operating
Manual (AOM), (6) CRJ Flight Planning and Cruise Control Manual, (7) Pinnacle
Airlines Flight Operations Manual including Operation Specifications, and (8)
Pinnacle Weight and Balance Manual including Operation Specifications defining
aircraft weighing program and passenger/bag weights.

 

B.  Operations
Information.  Upon
request, Pinnacle Airlines will provide Northwest with the following
information regarding its operations:

 

(1)   Aircraft manufacturer’s
performance data required for the Jeppessen Flight Planning System as defined
in Appendix C.

 

(2)   Daily field
condition reports to support the airport surveillance services.

 

(3)   Aircraft
weighing reports in order to maintain aircraft weights in Worldflight.

 

Section 2.05 Ownership of NWA-Owned Product.

 

Title and full ownership
of the NWA-Owned Products, and any upgrades and enhancements thereto, whether
patentable or otherwise, shall vest in Northwest.  Pinnacle shall not assert or establish a claim for any statutory
or common law patent or copyright or any other possessory or proprietary right
in the NWA-Owned Products.

 

Pinnacle shall fully
cooperate with Northwest enforcing any patents, copyrights, or other possessory
or proprietary rights, provided that in the event any assistance by Pinnacle is
requested and rendered pursuant to this Section 2.04, Northwest shall
reimburse Pinnacle for out-of-pocket expenses incurred by Pinnacle in rendering
such assistance.

 

Section
2.06 Product Warranties

 

A.            NWA-Owned Products.  EXCEPT AS EXPRESSLY STATED IN THIS
AGREEMENT, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR
OTHERWISE WITH RESPECT TO THE NWA-OWNED PRODUCTS. NORTHWEST DISCLAIMS THE
IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS

 

6

 

FOR A PARTICULAR PURPOSE,
FOR ALL NWA-OWNED PRODUCTS.  NORTHWEST’S
WARRANTIES EXTEND SOLELY TO PINNACLE AIRLINES.

 

B.            NWA-Licensed
Products.  ANY AND ALL
WARRANTIES RELATED TO THE NWA-LICENSED PRODUCTS SHALL BE AS SET FORTH IN THE
APPLICABLE LICENSE AGREEMENT WITH THE LICENSORS OF SUCH PRODUCTS.  NORTHWEST HEREBY REPRESENTS AND WARRANTS TO
PINNACLE AIRLINES THAT ANY WARRANTY ASSOCIATED WITH THE NWA-LICENSED PRODUCTS
SHALL BE AVAILABLE TO PINNACLE AIRLINES TO THE EXTENT PERMITTED BY LAW AND THE
TERMS OF THE AGREEMENT WITH THE RESPECTIVE LICENSORS.

 

C.            EXCEPT FOR THE
WARRANTIES SPECIFICALLY PROVIDED FOR IN THIS AGREEMENT, OR WITH RESPECT TO THE
NWA-LICENSED PRODUCTS IN THE AGREEMENTS WITH THE LICENSORS, THERE ARE NO OTHER
WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING
BUT WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, CONDITIONS OR WARRANTIES
AS TO DESCRIPTION, QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, WHICH ARE APPLICABLE TO THE SERVICES PERFORMED BY NORTHWEST FOR
PINNACLE, THE NWA-OWNED PRODUCTS OR THE NWA-LICENSED PRODUCTS.

 

Section
2.07 Limitation of Liability

 

A.            EXCEPT AS
OTHERWISE STATED ELSEWHERE IN THIS AGREEMENT, NORTHWEST’S SOLE LIABILITY TO
PINNACLE AIRLINES FOR A BREACH OF THIS AGREEMENT SHALL BE TO REPLACE OR REPAIR
THE PRODUCTS TO WHICH THE BREACH RELATES, A DECISION TO BE MADE IN NORTHWEST’S
SOLE REASONABLE DISCRETION, OR RE-PERFORM THE SERVICES AT ISSUE.  THE FOREGOING SHALL CONSTITUTE NORTHWEST’S
SOLE AND EXCLUSIVE OBLIGATIONS, AND PINNACLE AIRLINES’ SOLE AND EXCLUSIVE
REMEDIES, FOR ANY BREACH OF THIS AGREEMENT.

 

B.            IN NO EVENT WILL
NORTHWEST BE LIABLE FOR (A) ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR
PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF DATA,
REVENUES, PROFITS OR SAVINGS, EVEN IF NORTHWEST KNEW OR SHOULD HAVE KNOWN OF
THE POSSIBILITY OF SUCH DAMAGES, OR (B) CLAIMS, DEMANDS OR ACTIONS AGAINST
PINNACLE AIRLINES BY ANY PERSON.

 

 

Article
3

 

Term
and Termination

 

Section 3.01  Term.

 

Th
Original Information Technology Services Agreement became effective as of
January 1, 2003 (the “Effective Date”) and is superceded by this Agreement as
of the date of this Agreement. This Agreement shall continue in effect until
December 31, 2017 and thereafter for so long as the ASA remains in effect,
subject to earlier termination in accordance with this Article 3.

 

Section 3.02 
Termination by Either Party upon an Event of Default.

 

A.  In the event of a breach of a nonmonetary provision of this
Agreement by either party remaining uncured for more than thirty (30) days
after receipt of written notification of such default by the nondefaulting
party, or in the case of a breach requiring more than thirty (30) days notice
to cure, the

 

7

 

defaulting
party does not begin and pursue with due diligence a method of cure within
thirty (30) days after receipt of written notification specifying in reasonable
detail the nature of such default from the nondefaulting party, then the
nondefaulting party may terminate this Agreement at its sole option.

 

B.  In the event of a
breach of a monetary provision of this Agreement by either party and such

default
remaining uncured for more than thirty (30) days after receipt of written
notification specifying in reasonable detail the nature of such default from
the nondefaulting party, then the nondefaulting party may terminate this
Agreement at its sole option.

 

Section
3.03 Termination by Northwest.

 

Notwithstanding the provisions of Section 3.01 or 4.11,
Northwest shall have the right to terminate this Agreement, without liability
to Pinnacle, immediately and at its sole option if:

 

A. 
a Pinnacle
Change of Control shall occur; or

 

B. 
the ASA is
terminated.

 

Article 4

 

Miscellaneous

 

Section
4.01 Limitation on Performance.

 

The
obligation of either Northwest or Pinnacle Airlines to perform under the terms
of this Agreement shall be limited or modified by, and neither carrier shall be
deemed to be in default hereunder as a result of any of the following causes:

 

A.  Acts of God
or the public enemy, civil war, terrorism, insurrections or riots; fires,
floods, explosions, embargoes, earthquakes or serious accidents, epidemics, or
quarantine restrictions; any act of government, governmental priorities, allocations,
orders or Governmental Regulations affecting materials or facilities, inability
after due and timely diligence to procure materials, accessories, equipment or
parts; or due to any other cause to the extent it is beyond that carrier’s
practical control or not occasioned by that carrier’s fault or negligence.

 

B.  Cessation,
slow-down or interruption of work, or any other labor disturbance involving
Northwest.

 

Section 4.02 Mutual Cooperation.

 

Northwest
and Pinnacle Airlines shall use their reasonable best efforts to cooperate with
each other in performing their respective obligations under this Agreement.

 

Section 4.03 
Representations and Warranties.

 

Except
as expressly set forth herein, neither Northwest nor Pinnacle Airlines shall
make any representations or warranties, expressed or implied, under or in
connection with this Agreement.

 

Section 4.04 
Assignment.

 

This
Agreement may not be assigned by any party without the prior written consent of
the other parties.

 

8

 

Section 4.05 
Governing Law.

 

This
Agreement shall be governed in accordance with the laws of the State of
Minnesota, other than the choice of law provisions thereof.

 

Section 4.06  Notices. 
All notices given hereunder shall be given in writing and shall be
delivered in person or deposited in the United States mail, certified or
registered mail, return receipt requested, with adequate postage prepaid, or
given by express courier, telex, facsimile, or other expedient written means, addressed
as follows:

 

	
  If to Northwest:

  	
   

  	
  Northwest Airlines,
  Inc.

  Department A6100

  2700 Lone Oak Parkway

  Eagan, Minnesota 55121

  Attn: Vice President - Market Planning

  Facsimile No: (612) 727-7113

  
	
   

  	
   

  	
   

  
	
  With copies to:

  	
   

  	
  Northwest Airlines,
  Inc.

  Department A1180

  2700 Lone Oak Parkway

  Eagan, Minnesota 55121

  Attn: General Counsel

  Facsimile No: (612) 726-7123

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Northwest Airlines,
  Inc.

  Department A6030

  2700 Lone Oak Parkway

  Eagan, MN 55121

  Attn: Director of Airlink Planning

  Facsimile No: (612) 727-7110

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Northwest Airlines,
  Inc.

  Department J3500

  1500 Towerview Road

  Eagan, MN 55121-1346

  Attn:  Vice President - IS

  Facsimile No: (612) 726-7072

  
	
   

  	
   

  	
   

  
	
  If to Pinnacle
  Airlines:

  	
   

  	
  Pinnacle Airlines, Inc.

  1689 Nonconnah Parkway

  Suite 111

  Memphis, Tennessee  38132

  Attn: Vice President and Chief Financial Officer

  Facsimile No: (901) 348-4103

  

 

or to such other address as the respective parties
hereto shall designate by notice in writing to the other party.  Notices shall be deemed received and given
on the date of delivery or the date of refusal of delivery as shown by the
return receipt.

 

9

 

Section 4.07  Parties.

 

Except
as provided to the contrary herein, this Agreement, and the rights and
obligations created hereunder, shall be binding upon and inure to the benefit
of the respective parties hereto and their respective successors and permitted
assigns.

 

Section 4.08 
Counterparts.

 

This
Agreement may be executed in two or more counterparts, each of which shall be
deemed an original but all of which shall constitute one agreement.

 

Section 4.09 
Severability.

 

If any
term of this Agreement shall be judicially determined to be illegal, invalid or
unenforceable at law or in equity, it shall be deemed to be void and of no force
and effect to the extent necessary to bring such term within the provisions of
any such applicable law or laws, and such terms as so modified and the balance
of the terms of this Agreement shall remain enforceable.

 

Section 4.10 
Captions, Section Headings and Table of Contents.

 

Captions,
Section Headings and the Table of Contents used herein are for convenience only
and are not a part of this Agreement and shall not be used in construing it.

 

Section 4.11 
Availability of Equitable Remedies; Procedures.

 

A.  In the event of a breach by either party of any provision
of this Agreement, the nonbreaching party may give notice thereof to the
breaching party, which notice shall specify in reasonable detail the nature of
the breach and shall demand that the breaching party either cure the breach or
refrain from conduct constituting the breach (herein the “conduct”), as may be
applicable.  If (i) the breaching party
has not cured the breach or refrained from the conduct, as may be applicable,
within ten (10) days following receipt of the notice from the nonbreaching
party, or (ii) the breaching party does not begin within ten (10) days
following receipt of the notice to pursue with reasonable diligence a method of
cure or begin to take steps toward ceasing the conduct where the breach or
conduct is such that it requires more than ten (10) days to cure or to cease,
as may be applicable, then the nonbreaching party may seek to compel
performance by the breaching party in accordance with the provisions of
paragraph (b) below.  If, upon receiving
a notice contemplated by this paragraph (a), a breaching party believes that a
breach has not occurred or that the conduct specified in the notice does not
constitute a breach of the provisions of this Agreement, but the breaching
party nonetheless cures the alleged breach or refrains from the conduct within
ten (10) days following receipt of such notice, such party may thereafter
proceed in accordance with the provisions of paragraph (b) below to seek a
determination of whether a breach occurred or whether the specified conduct
constituted a breach of the provisions of this Agreement.

 

B.  Because a breach of the provisions of this Agreement could
not adequately be compensated by money damages, any party shall be entitled,
following notification in accordance with the provisions of paragraph (a)
above, to an injunction restraining such breach or threatened breach and to
specific performance of any provision of this Agreement and, in either case, no
bond or other security shall be required in connection therewith, and the
parties hereby consent to the issuance of such injunction and to the ordering
of specific performance.  Further, in
the event any party refrains from the conduct of any activity alleged in a
notice received pursuant to paragraph (a) above to constitute a breach of the
provisions of this Agreement, such party may thereafter proceed promptly to
bring an action in the District Court, County of Hennepin, State of Minnesota,
for an expedited judicial determination as to whether the conduct specified
constitutes a breach of the provisions of this Agreement and, upon a
determination that the conduct does not constitute a breach, such party may
promptly thereafter recommence such conduct.

 

10

 

Section 4.12 Appendices.

 

The
Appendices attached hereto are intended to be an integral part of this
Agreement and are incorporated into the Agreement by reference for all
purposes.  In the event of any
inconsistency between the Appendices to this Agreement and the main body of the
Agreement, the terms, conditions and provisions of the main body of the
Agreement shall prevail.

 

Section 4.13 
Integration and Entire Agreement.

 

This
Agreement (including the Appendices) and the ancillary documents entered into
in connection therewith are intended by the parties as a complete statement of
the entire agreement and understanding of the parties with respect to the
subject matter hereof and all matters between the parties related to the
subject matter herein and therein set forth. 
This Agreement may only be amended or modified by a written agreement
between Pinnacle Airlines, on the one hand, and Northwest, on the other, which
specifically references this Agreement and expressly provides for such amendment.

 

Section 4.14 
Relationship of Parties.

 

Nothing
in this Agreement shall be interpreted or construed as establishing between the
parties a partnership, joint venture or other similar arrangement.

 

11

 

IN WITNESS WHEREOF, the parties hereto have executed
this Agreement as of the date and year first above written.  

 

	
  PINNACLE AIRLINES, INC.

  	
  NORTHWEST AIRLINES,
  INC.

  
	
   

  	
   

  
	
   

  	
   

  
	
  By:

  	
   

  	
   

  	
  By:

  	
   

  	
   

  
	
   

  	
  Name:

  	
   

  	
   

  	
  Name:

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Title:

  	
   

  	
   

  	
  Title:

  	
   

  

 

12

 

Appendix
A

 

Change
and Problem Management Services

 

Subject to resource
availability and project prioritization, Northwest will provide to Pinnacle
Airlines those Change and Problem Management Services that Northwest provided
to Pinnacle Airlines on or before March 1, 2002.

 

Pricing:

 

Northwest will provide
the Change and Problem Management Services to Pinnacle Airlines during the term
of this Agreement at no cost.

 

13

 

Appendix
B

 

Field
Support Services

 

Subject to resource availability and project
prioritization, Northwest shall provide Field Support Services to Pinnacle
Airlines via NWA Help Desk procedures (i.e., trouble reports).  Such Field Support Services shall include
break/fix support on the Hardware. 
These Field Support Services will be provided by Northwest to Pinnacle
Airlines on a 24x7 basis.  For purposes
of the performance of these Field Support Services, “Hardware” shall mean all
personal computers, printers, terminals and scanners installed on Northwest’s
network.

 

Pricing:

 

Northwest will provide
the Field Support Services to Pinnacle Airlines during the term of this
Agreement at no cost.

 

14

 

Appendix C

 

NWA / Jeppesen Flight Planning

 

 

NWA / Jeppesen will
provide Pinnacle Airlines the following flight planning services:

Subject to Section
2.01(A)(2) of this Agreement and to the extent applicable to the Regional
Airline Services provided to Northwest by Pinnacle Airlines, Pinnacle will
receive the flight planning services specified in the License Agreement between
Northwest and Jeppesen Sanderson, Inc., dated July 17, 1997, as amended from
time to time (the “Jeppesen Agreement”).

 

 

Pricing:

 

Pinnacle shall pay
Northwest for flight plan maintenance services provided by Jeppesen a monthly
amount determined as follows:

 

The monthly fee Jeppesen
charges Northwest for flight plan maintenance services will be divided by the
total number of Northwest aircraft and Pinnacle aircraft loaded into the
Jeppesen flight plan data base for the relevant month to determine the price
per aircraft.  The price per aircraft
will then be multiplied by the total number of Pinnacle aircraft loaded into
the database to determine the monthly charge to Pinnacle.

 

Example:

 

Monthly Jeppesen fee =
$18,325.11

Total number of Northwest
aircraft = 360

Total number of Pinnacle
aircraft = 54

Total aircraft loaded
into data base = 414

Price per aircraft =
$18,325.11/414 = $44.26

Monthly charge to
Pinnacle = $44.26 * 54 = $2,390.04

 

To the extent Pinnacle
receives other flight planning services specified in the Jeppesen Agreement, no
additional amounts will be due hereunder.

 

 

Application/Product Specific SLA:

 

(See Appendix C1A and the
Jeppesen Agreement)

 

15

 

Appendix C1A

 

Jeppesen Flight Planning Products /
Services

 

Service Measure

Pinnacle Airlines access
to the following Flight Planning Products: 
Jeppesen Flight Planning System.

 

Agreed Upon Standard

99.7% Delivered, 365 days
a year. Not to exceed 3 hrs/month or two outages per month.

 

Qualifiers

•      If
Pinnacle SOC loses any of the functionality listed in the Service Measure
Section, Pinnacle is responsible for contacting the Pinnacle Airlines SOC Local
Help Desk or Technical Representative at (901) 348-4280 to evaluate and
determine the cause of the problem.  If
unable to resolve the reported problem, the Pinnacle SOC Help Desk
Representative will report the problem, with detailed information, to the
Jeppesen 24 X 7 help desk at 1 (800) 375-4973.

 

Service Outages

Unscheduled
outages

99.7% delivered, 365 days
a year.  Not to exceed 3 hrs/month or
two outages per month.

The Pinnacle Airlines SOC
Help Desk Representative would contact Jeppesen as soon as possible after
discovering the Jeppesen application outage. 
The Jeppesen representative would investigate the problem and respond to
Pinnacle Airlines as soon as possible with detailed information including an
estimated time of service restoration.

If a Jeppesen
representative discovers the problem, the discoverer of the problem will notify
the Pinnacle SOC Help Desk Representative by phone at (901) 348-4280 as soon as
possible after discovering problem.

 

Planned outages

Jeppesen will notify
Pinnacle Airlines SOC and NWA SOC Representatives of duration and will attempt
to schedule per customer preferred times.

Notification will be sent
via E-mail to kcollins@nwairlink.com, dwhite@nwairlink.com,
jyoung@nwairlink.com and jpresnell@nwairlink.com.

 

16

 

Appendix D

 

NWA Meteorology Products and Services

 

Introduction:

 

NWA Meteorology Dept.
will provide Pinnacle Airlines the following services:

Turbulance Plots (TP)
Messages as is - no enhancements to our current product for Pinnacle
Operations, TP System Training for Dispatch, TP System Training for Pilots,
Terminal Forecasts for the stations which Pinnacle and NWA agree upon, issued 3
times per day, En Route Icing Forecasts (2 times per day).

 

 

Pricing:

 

Pinnacle shall pay
Northwest $200.00 per month (the “initial rate”) for meteorology products and
services provided hereunder. The initial rate shall be effective from the
Effective Date until December 31, 2003. 
Effective on January 1, 2004 and on January 1 of each succeeding year,
the rate for meteorology products and services provided hereunder shall be
increased by an amount equal to the percent increase, if any, in the Producer
Price Index for finished goods published by the United States Department of Labor,
Bureau of Labor Statistics, which increase incurred during the immediately
preceding calendar year, but in no event in excess of five percent (5%) and in
no event less than zero.

 

Application/Product Specific SLA:

 

 

Service Measure

Pinnacle Airlines access
to the following Meteorology Applications:

Turbulance Plots (TP)
Messages as is - no enhancements to our current product for Pinnacle
Operations, TP System Training for Dispatch, TP System Training for Pilots,
Terminal Forecasts for mutually agreed stations, issued 3 times per day, En
Route Icing Forecasts (2 times per day).

 

Agreed Upon Standard

99.7% Delivered, 365 days
a year. Not to exceed 3 hrs/month or two outages per month.

 

Qualifiers

If Pinnacle SOC loses any
of the functionality listed in the Service Measure Section, Pinnacle is
responsible for contacting the Pinnacle Airlines SOC Local Help Desk or
Technical Representative at (901) 348-4280 to evaluate and determine the cause
of the problem.  If unable to resolve
the reported problem, the Pinnacle SOC Help Desk Representative will report the
problem, with detailed information, to the NWA Meteorology Representative at
(612) 727-8605, the Affiliated Airlines Desk. The Meteorology employee on duty
will work with the Pinnacle Help Desk to resolve the problem.

 

 

Service Outages

Unscheduled outages

99.7% delivered, 365 days
a year.  Not to exceed 3 hrs/month or
two outages per month.

The Pinnacle Airlines SOC
Help Desk Representative would contact the NWA Meteorology Representative as
soon as possible after discovering an application outage.  The NWA Meteorology Representative would
investigate the problem and respond to Pinnacle Airlines as soon as possible
with detailed information including an estimated time of service restoration.

 

17

 

If the NWA Meteorologist
discovers the problem, the discoverer of the problem will notify the Pinnacle
SOC Help Desk Representative by phone at (901) 348-4280 as soon as possible
after discovering problem.

 

 

Planned outages

NWA SOC (NWA Meteorology
or NWA SOC Lan Administrator ) will notify Pinnacle Airlines SOC Representative
of duration and will attempt to schedule per customer preferred times.  Notification will be sent via E-mail to
kcollins@nwairlink.com, dwhite@nwairlink.com, jyoung@nwairlink.com and
jpresnell@nwairlink.com.

 

18

 

Appendix E

 

NWA Performance Engineering (PE)
Products and Services

 

Introduction:

 

NWA will provide Pinnacle
Airlines the engineering support to develop and maintain the databases in the
proposed automation system and to support the daily operations of Aircraft
which provide Regional Airline Services to Northwest under the ASA.  This will include the following:

 

(1)     Flight planning support – For
the Aircraft operated by Pinnacle, PE will be responsible to load and maintain
the CRJ and Saab 340 required data into the Jeppesen flight planning system.
This will include aircraft data, such as certificated weights, and performance
data for climb, cruise, descent, holding, driftdown, and reserve fuel
calculations.

 

(2)     Aircraft Performance
Monitoring (APM) - PE will monitor the CRJ actual fuel mileage performance with
the APM Program and adjust performance data in the flight planning system to
reflect current aircraft performance levels.

 

(3)     MGL Support – PE will provide
takeoff and landing performance calculations for Pinnacle Airlines regular and
alternate airports. PE will be responsible for loading the manufacturer takeoff
and landing programs and then modifying them to meet Pinnacle Airlines’
requirements. Further, performance data will be provided to Pinnacle via the
Worldflight MGL system and a master weight manual in Pinnacle Airlines Dispatch
office. Performance information will also be provided to calculate reduced
thrust takeoffs.

 

(4)     Airport surveillance – This
service consists of airport data monitoring designed to alert customers to any
changes in airport characteristics, affecting the results of data in the MGL
system. This service will include, to the extent made available to Northwest,
surveillance of any temporary changes (such as airport construction or
temporary obstacles) at an airport and the monitoring of all permanent changes
to airport characteristics. Daily monitoring of airport changes will be made by
PE during weekday business hours. Temporary changes during non-business hours,
weekends, or holidays will be handled as noted in section 7. Temporary airport
conditions as mentioned above, will invalidate currently published MGL data.

 

(5)     Weight and balance support –
PE will be responsible for loading and maintaining the weight and balance data
in the Worldflight program. Further, as aircraft weights are updated, PE will
update the weight and balance programs. Also, PE will be responsible for any
weight and balance changes due to regulatory and aircraft configuration
changes.

 

(6)     Operational support – PE will
provide and maintain general performance data for cockpit usage, training, and
MEL impacts to performance. Further, PE will provide performance support for
any abnormal operation or charter operation.

 

(7)     Service hours –PE can be
contacted via a pager at 612-640-9043. If contacted during off hours
(1600-0730, weekends, holidays), PE requires two (2) hours from time of contact
until data can be provided; longer time may be required in inclement weather.

 

Application/Product Specific SLA and Data Requirements:

 

(See Appendix E1A and
E1B)

 

19

 

Appendix E1A

 

Northwest Performance Engineering
Products / Services

 

Service Measure

Pinnacle Airlines access
to the following Performance Engineering Products and/or Services:

Flight Planning Support

Aircraft Performance
Monitoring

MGL Support

Airport Surveillance

Weight and Balance
Support

Operational Support

 

Agreed Upon Standard

99.7% Delivered, 365 days
a year. Not to exceed 3 hrs/month or two outages per month.

 

Qualifiers

If Pinnacle SOC loses any
of the functionality listed in the Service Measure Section, Pinnacle is
responsible for contacting the Pinnacle Airlines SOC Local Help Desk or
Technical Representative at (901) 348-4280 to evaluate and determine the cause
of the problem.  If unable to resolve
the reported problem, the Pinnacle SOC Help Desk Representative will report the
problem, with detailed information, to the NWA Performance Engineering
Representative on duty at (612) 640-9043.  
The NWA P/E representative will work with the Pinnacle Help Desk to
resolve the problem.

 

Service Outages

Unscheduled outages

99.7% delivered, 365 days
a year.  Not to exceed 3 hrs/month or
two outages per month.

The Pinnacle Airlines SOC
Help Desk Representative would contact the NWA Worldflight Help Desk at 1 800
243-5769 as soon as possible after discovering an application outage.  The Help Desk Representative would
investigate the problem and respond to Pinnacle Airlines as soon as possible
with detailed information including an estimated time of service restoration or
what action items are being taken to resolve the problem.

 

Planned outages

A NWA Worldflight Help
Desk Representative will notify Pinnacle Airlines SOC Representative of
duration and will attempt to schedule per customer preferred times.
Notification will be sent via E-mail to kcollins@nwairlink.com,
dwhite@nwairlink.com, jyoung@nwairlink.com and jpresnell@nwairlink.com.

 

20

 

Appendix E1B

 

NWA Performance Engineering Data Requirements

Pinnacle Airlines

 

Flight
Planning

-Climb (Saab)

 

	
  Data

  	
   

  	
  Description

  (see legend)

  	
   

  	
  Available
  In

  Aircraft Manuals

  
	
  Engine Out

  	
   

  	
  T,D,F,GW,ISA,H

  	
   

  	
  NO

  

 

-Climb (CRJ)

 

	
  Data

  	
   

  	
  Description

  (see legend)

  	
   

  	
  Available
  In

  Aircraft Manuals

  
	
  Engine Out

  	
   

  	
  T,D,F,GW,ISA,H

  	
   

  	
  NO

  
	
  Gear Down

  	
   

  	
  T,D,F,GW,ISA,H

  	
   

  	
  YES(FPCCM)

  
	
  Long Range(250/M70)

  	
   

  	
  T,D,F,GW,ISA,H

  	
   

  	
  YES(FPCCM)

  
	
  Normal(290/M74)

  	
   

  	
  T,D,F,GW,ISA,H

  	
   

  	
  YES(FPCCM)

  
	
  High Speed(320/M77)

  	
   

  	
  T,D,F,GW,ISA,H

  	
   

  	
  YES(FPCCM)

  

 

-Cruise (CRJ)

 

	
  Data

  	
   

  	
  Description

  (see legend)

  	
   

  	
  Available
  In

  Aircraft Manuals

  
	
  Gear Down(250kts)

  	
   

  	
  GW,FF,TAS,H,ISA

  	
   

  	
  YES(FPCCM)

  
	
  275 KIAS

  	
   

  	
  GW,FF,TAS,H,ISA

  	
   

  	
  YES(FPCCM)

  
	
  300 KIAS

  	
   

  	
  GW,FF,TAS,H,ISA

  	
   

  	
  YES(FPCCM)

  
	
  M70

  	
   

  	
  GW,FF,TAS,H,ISA

  	
   

  	
  YES(FPCCM)

  
	
  M71

  	
   

  	
  GW,FF,TAS,H,ISA

  	
   

  	
  NO

  
	
  M72

  	
   

  	
  GW,FF,TAS,H,ISA

  	
   

  	
  NO

  
	
  M73

  	
   

  	
  GW,FF,TAS,H,ISA

  	
   

  	
  NO

  
	
  Normal (M74)

  	
   

  	
  GW,FF,TAS,H,ISA

  	
   

  	
  YES(FPCCM)

  
	
  M75

  	
   

  	
  GW,FF,TAS,H,ISA

  	
   

  	
  NO

  
	
  M76

  	
   

  	
  GW,FF,TAS,H,ISA

  	
   

  	
  NO

  
	
  Normal (M77)

  	
   

  	
  GW,FF,TAS,H,ISA

  	
   

  	
  YES(FPCCM)

  
	
  M78

  	
   

  	
  GW,FF,TAS,H,ISA

  	
   

  	
  NO

  
	
  M79

  	
   

  	
  GW,FF,TAS,H,ISA

  	
   

  	
  NO

  
	
  M80

  	
   

  	
  GW,FF,TAS,H,ISA

  	
   

  	
  YES(FPCCM)

  
	
  LRC

  	
   

  	
  GW,FF,TAS,H,ISA

  	
   

  	
  YES(FPCCM)

  
	
  Engine Out

  	
   

  	
  GW,FF,TAS,H,ISA

  	
   

  	
  YES(FPCCM)

  

 

-Descent (Saab)

 

	
  Data

  	
   

  	
  Description

  (see legend)

  	
   

  	
  Available
  In

  Aircraft Manuals

  
	
  230KIAS(preferred)

  	
   

  	
  T,D,F,GW,ISA,H

  	
   

  	
  NO

  

 

21

 

-Descent (CRJ)

 

	
  Data

  	
   

  	
  Description

  (see legend)

  	
   

  	
  Available
  In

  Aircraft Manuals

  
	
  Long Range(250/M70)

  	
   

  	
  T,D,F,GW,ISA,H

  	
   

  	
  YES(FPCCM)

  
	
  Normal(290/250/M74)

  	
   

  	
  T,D,F,GW,ISA,H

  	
   

  	
  YES(FPCCM)

  
	
  High Speed(320/250/M77)

  	
   

  	
  T,D,F,GW,ISA,H

  	
   

  	
  YES(FPCCM)

  
	
  Gear Down(250)

  	
   

  	
  T,D,F,GW,ISA,H

  	
   

  	
  YES(FPCCM)

  

 

-Holding (Saab)

 

	
  Data

  	
   

  	
  Description

  (see legend)

  	
   

  	
  Available
  In

  Aircraft Manuals

  
	
  Engine Out

  	
   

  	
  ISA,GW,FF,H

  	
   

  	
  NO

  
	
  Gear Down

  	
   

  	
  ISA,GW,FF,H

  	
   

  	
  NO

  

 

-Holding (CRJ)

 

	
  Data

  	
   

  	
  Description

  (see legend)

  	
   

  	
  Available
  In

  Aircraft Manuals

  
	
  Engine Out

  	
   

  	
  ISA,GW,FF,H

  	
   

  	
  YES(FPCCM)

  
	
  Gear Down

  	
   

  	
  ISA,GW,FF,H

  	
   

  	
  YES(FPCCM)

  
	
  All Engine(225kts)

  	
   

  	
  ISA,GW,FF,H

  	
   

  	
  YES(FPCCM)

  

 

-Altitude Capability (Saab)

 

	
  Data

  	
   

  	
  Description

  (see legend)

  	
   

  	
  Available
  In

  Aircraft Manuals

  
	
  Normal(300fpm)

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  Normal(1.3g)

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  High
  Speed(Max Cruise)MCT

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  High
  Speed(Max Cruise)300fpm

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  High
  Speed(Max Cruise)1.3g

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  Gear
  Down(200kts)MCT

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  Gear
  Down(200kts)300fpm

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  Gear
  Down(200kts)1.3g

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  Rudder
  Delim.(180kts)MCT

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  Rudder
  Delim.(180kts)300fpm

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  Rudder
  Delim.(180kts)1.3g

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  

 

22

 

-Altitude Capability (CRJ)

 

	
  Data

  	
   

  	
  Description

  (see legend)

  	
   

  	
  Available
  In

  Aircraft Manuals

  
	
  All Engine(M70)MCT

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M70)300fpm

  	
   

  	
  GW,ISA,H

  	
   

  	
  YES(FPCCM)

  
	
  All Engine(M70)1.3g

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M71)MCT

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M71)300fpm

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M71)1.3g

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M72)MCT

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M72)300fpm

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M72)1.3g

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M73)MCT

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M73)300fpm

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M73)1.3g

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M74)MCT

  	
   

  	
  GW,ISA,H

  	
   

  	
  YES(FPCCM)

  
	
  All Engine(M74)300fpm

  	
   

  	
  GW,ISA,H

  	
   

  	
  YES(FPCCM)

  
	
  All Engine(M74)1.3g

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M75)MCT

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M75)300fpm

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M75)1.3g

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M76)MCT

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M76)300fpm

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M76)1.3g

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M77)MCT

  	
   

  	
  GW,ISA,H

  	
   

  	
  YES(FPCCM)

  
	
  All Engine(M77)300fpm

  	
   

  	
  GW,ISA,H

  	
   

  	
  YES(FPCCM)

  
	
  All Engine(M77)1.3g

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M78)MCT

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M78)300fpm

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M78)1.3g

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M79)MCT

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M79)300fpm

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M79)1.3g

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M80)MCT

  	
   

  	
  GW,ISA,H

  	
   

  	
  YES(FPCCM)

  
	
  All Engine(M80)300fpm

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(M80)1.3g

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(LRC)MCT

  	
   

  	
  GW,ISA,H

  	
   

  	
  YES(FPCCM)

  
	
  All Engine(LRC)300fpm

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  All Engine(LRC)1.3g

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  Gear Down(MCT)

  	
   

  	
  GW,ISA,H

  	
   

  	
  YES(FPCCM)

  
	
  Gear Down(300fpm)

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  
	
  Gear Down(1.3g)

  	
   

  	
  GW,ISA,H

  	
   

  	
  NO

  

 

23

 

-Drift Down / Terran Clearance (Saab)

 

	
  Data

  	
   

  	
  Description

  (see legend)

  	
   

  	
  Available
  In

  Aircraft Manuals

  
	
  Drift Down

  	
   

  	
  GW,ISA,H,D,T,A/I

  	
   

  	
  NO

  

 

-Drift Down / Terran Clearance (CRJ)

 

	
  Data

  	
   

  	
  Description

  (see legend)

  	
   

  	
  Available
  In

  Aircraft Manuals

  
	
  Drift Down

  	
   

  	
  GW,ISA,H,D,T,A/I

  	
   

  	
  YES(FPCCM)

  

 

 

Legend:

 

A/I –
Anti Ice On and OFF

AOM – Aircraft Operations Manual

D – Distance (NM)

F – Fuel (lbs)

FF – Fuel Flow (lbs/hr)

FPCCM – Flight Planning and Cruise Control Manual

GW – Gross Weight (lbs)

H – Altitude (feet)

HS – High Speed Climb Performance

ISA – Temperature and/or Deviation(-20oC to +25oC)
from ISA

KIAS – Knots Indicated Air Speed

LS – Low Speed Climb Performance

M – Mach Number (M70 = Mach 0.70)

MCT – Max Cruise Thrust

MS – Mid Speed Climb Performance

T – Time (Minutes)

TAS – True Air Speed (knots)

 

24

 

Appendix
F

 

Production
Support Services

 

Subject to resource
availability and project prioritization, Northwest will provide to Pinnacle the
following Production Support Services:

 

Northwest will provide
primary network coverage to Pinnacle Airlines as follows –

 

•      Respond to support requests related to data
circuits and data communications problems

•      Continue to monitor Pinnacle Airlines’ data
circuits by Emcom and Tivoli, or any other monitoring product used by Northwest
from time to time

•      Interface with the service provider on any
Pinnacle Airlines ACARS problems

•      Northwest will not provide any telephone service
or local area network services to Pinnacle Airlines

 

Northwest will provide
help desk support to Pinnacle as follows —

•      Northwest will continue to support all software
applications and hardware devices, including but not limited to SOC, MEM AOP,
back office equipment, application support, etc., supported by Northwest for
Pinnacle Airlines on or before March 1, 2002

•      Such support will be performed pursuant to
Northwest then-current processes and procedures

 

Pricing:

 

Northwest will provide
the Production Support Services to Pinnacle during the term of this Agreement
at no cost.

 

25

 

Appendix
G

 

Project
Coordination Services

 

Subject to
resource availability and project prioritization, Northwest will provide to
Pinnacle Project Coordination Services.

 

Project
Coordination Services shall include the following:

 

1.     Coordination
or all add/move change projects (5 devices or less that requires no cabling or
facility modifications).

 

•      Pinnacle Airlines will submit an e-mail request
to INSTALL.

 

2.     Coordination
of all station openings, relocations, modifications and station closings (6 or
more devices or any cabling or facility modifications) related to standard
hardware/software projects. Below are high level roles and responsibilities for
Northwest and Pinnacle Airlines:  NOTE:  Northwest IS policy is not
to relocate Westinghouse devices, Northwest Airlines requires Pinnacle to
replace all Westinghouse devices with PCs.

 

•      Pinnacle will be responsible for submitting
e-mail to INSTALL for site survey project and estimate for work.

•      Northwest IS (Project Coordination) will provide
Pinnacle the IS cost estimate for the Northwest standard hardware/software
peripherals to be acquired by Pinnacle Airlines.

•      Pinnacle Airlines is responsible for acquiring
financial approval (PR) via the Northwest Airlines Marketing department.

•      Northwest Airlines Marketing department will
forward approval (PR2) to Northwest IS (Project Coordination) for processing.

•      Northwest IS (Project Coordination) will obtain
the Northwest standard hardware/software for installation on Pinnacle Airlines’
behalf and will coordinate the installation of such hardware/software.

•      Pinnacle Airlines is responsible for coordinating
and funding all facility work needed (including but not limited to electrical
work, mill work and podium installation), complete cable requirements
(including any cable installation and labor costs, but excluding the cost of
any equipment such as data circuit lines, terminals and the cabling), and airport
approvals.  Each party’s IS hardware
responsibilities are set forth on Attachment A to Appendix G attached hereto
and incorporated herein by reference.

•      Northwest IS (Project Coordination) will be
responsible for coordinating the approved data communication hardware/software.

•      Northwest IS (Project Coordination) requires 60
to 90 day lead times after Northwest IS (Project Coordination) receives
approval for the project.

 

Pricing:

 

Northwest will
provide the Project Coordination Services to Pinnacle during the term of this
Agreement at no cost.

 

26

 

Attachment
A to Appendix G

 

Pinnacle Station Requirements

 

 

	
  IS Hardware

  	
   

  	
  Responsible
  Party

  
	
   

  	
   

  	
   

  
	
  Tkt. Counter

  	
   

  	
   

  
	
  PC w/monitor

  	
   

  	
  nwa

  
	
  Key w/ccr

  	
   

  	
  nwa

  
	
  Bagtag

  	
   

  	
  nwa

  
	
  ATB

  	
   

  	
  nwa

  
	
  SSD

  	
   

  	
  nwa

  
	
  Electrical

  	
   

  	
  9e

  
	
  TAR

  	
   

  	
   

  
	
  PC w/monitor

  	
   

  	
  nwa

  
	
  Admin Prtr

  	
   

  	
  nwa

  
	
  Air Bill prtr

  	
   

  	
  nwa

  
	
  Electrical

  	
   

  	
  9e

  
	
  Gate

  	
   

  	
   

  
	
  PC w/monitor

  	
   

  	
  nwa

  
	
  Keyboard wo/CCR

  	
   

  	
  nwa

  
	
  ATB

  	
   

  	
  nwa

  
	
  Admin Prtr

  	
   

  	
  nwa

  
	
  Tkt Reader

  	
   

  	
  nwa

  
	
  Electrical

  	
   

  	
  9e

  
	
  Comm Room

  	
   

  	
   

  
	
  Communication Cab

  	
   

  	
  nwa

  
	
  DSU/CSU

  	
   

  	
  nwa

  
	
  Router

  	
   

  	
  nwa

  
	
  Switch

  	
   

  	
  nwa

  
	
  D-Marc extended

  	
   

  	
  9e

  
	
  T1

  	
   

  	
  nwa

  
	
  Electrical

  	
   

  	
  9e

  
	
  Misc.

  	
   

  	
   

  
	
  Cables-prtr,monitor,

  	
   

  	
   

  
	
  readers

  	
   

  	
  nwa

  
	
  Patch cords

  	
   

  	
  nwa

  
	
  Gender Changers

  	
   

  	
  nwa

  
	
  Network/Cat-5 Cabling

  	
   

  	
  9e

  
	
  Patch panel

  	
   

  	
  nwa

  
	
  Customer Service

  	
   

  	
   

  
	
  Tkt Counter Insert

  	
   

  	
  9e

  
	
  Podium or insert

  	
   

  	
  9e

  
	
  Signage

  	
   

  	
  9e

  
	
  Office equipment

  	
   

  	
  9e

  
	
  Mgr PC w/monitor

  	
   

  	
  9e

  
	
  modem

  	
   

  	
  9e

  
	
  Mgr prtr

  	
   

  	
  9e

  
	
  telephones

  	
   

  	
  9e

  
	
  telco service

  	
   

  	
  9e

  
	
  Internal Phone wiring

  	
   

  	
  9e

  
	
  Radio Equipment

  	
   

  	
  9e

  

 

27

 

Appendix H

 

Other
Services

 

None specified.

 

Pricing:

 

N/A

 

28

 

Appendix I

 

Service Level Agreement

 

The following
descriptions are Northwest standard levels of service.  Such standard levels of service may be
modified from time-to-time.  Northwest
shall provide Pinnacle Airlines with written notification of any such
modifications.  

 

In the event that a service level is not met, Pinnacle
Airlines has the right to escalate support issues to a higher level of management
at Northwest. 
Should a particular application require service levels that exceed
these, those exceptions are delineated on the other Appendices to this
Agreement.  Those unique service items
will supersede the following.

 

1.     Schedule Availability:  The operational window for
mainframe IBM/UNISYS is 7 day by 24 hours 99.7% of the time, including
scheduled downtime. Where additional application outages (i.e., DB loads, batch
processing, back-ups) are defined by the application implementation design,
these hours will also not be included in the net scheduled availability hours
for that application.

 

During an outage
window, the customers will not have access to the system. Should the customers
need access to the system during the scheduled outage windows, the customers
may arrange in advance the movement of the outage period. Otherwise, the
customers’ access to the application will be removed during this time.

 

2.     Output Delivery:  Output delivery includes all
types of output such as printed reports, batch files, online files and
microfiche.  The specific outputs and
time of delivery are defined by the customer and Northwest.  This output information is programmed into
the corporate scheduling system with the appropriate information.  If deadlines are not met, the system will
notify the appropriate staff within Northwest. 
The support person will ensure the output is delivered to the customer.

 

3.     Restoral:  For applications having airline affecting problems
(severity level 1), once recorded by the Northwest Help Desk, Northwest is
committed to having the systems back up and operational in less than 4 hours
95% of the time. For severity level 2 problems, once reported to the Help Desk,
NWA will ensure that the application will be back up and operational in less
than 24 hours 80% of the time.  For
severity level 3 problems, 70% in less than 48 hours.  Further, NWA will take reasonable action as needed to provide
immediate recovery of the application, as well as providing a long-term
permanent solution following service recovery. 
Throughout the outage, NWA coverage personnel will keep the customers
informed of ongoing events as they are resolving the application problems.

 

4.     Project Delivery:  Due dates for projects and
installations (adds, moves and changes) are prenegotiated between Northwest and
the customer.  This performance is
tracked and reported against Northwest’s service level goals (90% by due
dates).  Changes to these dates
requested by the customer are considered new target dates.  Those changes requested by Northwest are
considered modifications to the original dates.  In this latter case, the original dates remain the target with a
footnote stating the modified dates.

 

5.     Response Time:  For computer transactions, response times
are frequently dependent upon the specific application.  NWA is committed to provide computing and
network capacity to insure that 85% of Flight Operations transactions are
processed within 2 seconds for those networks controlled by NWA.  However, for those more complex transactions
which involve the use of significant computing or network resources, exceptions
to these normal service levels are specified in the attached application
service levels.

 

6.     Notification of Service Interruption:  Notification will be sent to the appropriate
people no less than 30 minutes prior to scheduled outages.  Currently, these notices are sent for
mainframe outages only.

 

29

 

The Northwest Information
Services staff is working toward incorporating both distributed and network
outages to this notification process.

 

7.     Flight Ops Supported Products:  NWA I.S. will not be responsible
for supporting SOC Applications.  This
will be the responsibility of Operations Automation (Flight Ops Portfolio)
Technical Staff.   NWA I.S. will be responsible for
mainframe applications and communication connections to/from the Pinnacle
Airlines SOC currently located in Memphis, Tenn.  Service level agreements currently in place at NWA will also be
used as the standard for Pinnacle Airlines. 

 

8.    Misc. Support Services/Processes:  An outage is defined as any time
the Application or functionality is not responding or is not available. There
is no preferred time for maintenance outages for any part of the Business
Function.  However, if an outage must
occur, it should be scheduled along with the standard NWA SOC Application
preferred outage which is at 2200 MSP local time on a Saturday night.  Some of these applications are mission
critical applications.

 

Although some application
GUI’s are located on each ‘client’ workstations, the Servers, where the
application ‘engine’ is located are located in MSP.  This means that there is a networking dependency between the two
cities which includes dedicated lines from the Pinnacle SOC office to the NWA
MSP offices. Northwest’s ability to provide networking services is dependent on
and subject to the availability of A.T.& T. and/or the NWA I.S. Network
Services.

 

Problem Reporting Process at
Pinnacle;

Business Application not functional
or not running on the workstation

•      Pinnacle
SOC Customers will make every effort to contact an appropriate person
designated by Pinnacle to help in resolving the issue/problem before escalating
to NWA SOC LAN Administrator.  If no
such person exists at Pinnacle, escalation will be an immediate call to NWA. 

•      If
Business Application not functional, the Pinnacle SOC Help Desk or Technical
Representative will contact the NWA SOC Lan Administrator at phone (612)
727-9330.   The NWA SOC Lan Administrator
will report status back to the Pinnacle Duty SOC Technical Representative at
(901) 348-4280.

•      If
the Business Application problem is due to NWA controlled infrastructure
(systems and network) recovery will be within 1.5 hours (NWA/SOC agreement) of notification
of problem 95% of the time.

 

(NWA Problem level
guidelines: Level 1:  4 hrs 95% of the
time;  Level 2: 24 hrs 80% of the
time;  level 3: 48 hrs 75% of the time;
Level 4: M-F 8A-5P.  Single item best
effort.)

 

The following is used to
schedule program loads or hardware/software down times.  This reflects the time that would have the
least amount of impact to the flight operations.

 

	
  Off-Peak Hours (most desirable for downtime) - Domestic

  
	
  Sunday through Friday.

  
	
   

  
	
  •

  	
   

  	
  8:30 p.m. CST

  	
   

  	
  -  6:30 a.m. CST.

  
	
  Saturday

  
	
  5:00 p.m. CST

  	
   

  	
  -  10:00 a.m. CST

  

 

	
  Peak Hours (not desirable for downtime) - Domestic

  
	
  Monday through Friday.

  
	
  •

  	
   

  	
  6:30 a.m. CST

  	
   

  	
  -

  	
   

  	
  8:30 p.m. CST

  
	
  Saturday

  
	
  •

  	
   

  	
  6:30 a.m. CST

  	
   

  	
  -

  	
   

  	
  5:00 p.m. CST

  
	
  Sunday

  
	
  •

  	
   

  	
  10:00 a.m. CST

  	
   

  	
  -

  	
   

  	
  8:30 p.m. CST

  

 

30

 

The I.S. Primary Coverage
is responsible for optimal management of the Network environment.  Tracking supporting utility software
upgrades are also the responsibility of this group.   Any Business Application changes made to the production
environment that could possibly affect the I.S. Network environment should be
communicated via the I.S. standard Change Management process. It is the
responsibility of the Network Planning and Consulting Analyst to notify NWA SOC
and Pinnacle Airlines SOC of any impact.

 

Maintenance to hardware
or network software that requires the Business Application to be unavailable
will be scheduled during customer Off-Peak hours.  If this is not possible or practical, a time will be chosen that
has the least overall impact to system performance. The outage should be
communicated through the I.S. change management process before it occurs.   It is through this process that the NWA SOC
Operations Automation and the Pinnacle SOC Help Desk is informed of such
changes and is provided the opportunity to challenge any date or time.  It is the responsibility of Primary Coverage
(or the Network Planning and Consulting Analyst) to notify NWA SOC Operations
Automation and Pinnacle Airlines SOC of any impact.

 

Back up and recovery of
the Business Applications and database.

Business
Application Software and Database recovery is the responsibility of the NWA SOC
Operations Automation Group and/or Jeppesen. 
If there is a failure of any component of the Business Applications
listed in this SLA Document, notify the NWA SOC Lan Administrator.

 

31

 

Appendix J

 

NWA SOC APPLICATIONS

 

Introduction:

 

NWA will provide Pinnacle
Airlines the capability to access and use certain NWA SOC Applications or
products.  These applications or
products include;  Phone Book, Station
Time, Reference Information (Sunrise/Sunset), Weather Graphics, ASD Pro,
Calculator, Administrative Functions (Logoff, Chooser, Update References,
Update Scripts, Change Password, Control Panels, Restart, and Turn Butt on
Sound On), Tools (Telnet, Text Editor, Flight Plan DUI, Virtual
PC (NT 4.0) and Microsoft Office 98), Help, Print Clipboard, World - WWW
(Netscape or IE(choice)), IBM Access (Office Vision and Pars Command), Unisys
Access - (Worldflight and CFT Systems).

 

Pricing:

 

Northwest will provide
the SOC Applications specified herein to Pinnacle during the term of this
Agreement at no cost.

 

 

Application/Product Specific SLA:

 

(See Appendix J1A))

 

32

 

Appendix J1A

 

Workstation / Navigator Business
Applications

Pinnacle Airlines SOC

 

Service Measure

Pinnacle Airlines access
to the following desktop Business products: 
Phone Book, Station Time, Reference Information (Sunrise/Sunset),
Weather Graphics, ASD Pro, Calculator, Administrative Functions (Logoff,
Chooser, Update References, Update Scripts, Change Password, Control Panel,
Restart and Turn Button Sound On), Tools (Telnet, Text Editor, Flight Plan GUI,
Virtual PC (NT 4.0) and Microsoft Office 98), Help, Print Clipboard, World
WWW  (Netscape or IE(choice)), IBM
Terminal, Unisys Terminal.

 

Agreed Upon Standard

99.7% Delivered, 365 days
a year. Not to exceed 3 hrs/month or two outages per month.

 

Qualifiers

If Pinnacle SOC loses any
of the functionality listed in the Service Measure Section, Pinnacle is
responsible for contacting the Pinnacle Airlines SOC Local Help Desk or
Technical Representative at (901) 348-4280 to evaluate and determine the cause
of the problem.  If unable to resolve
the reported problem, the Pinnacle SOC Help Desk Representative will report the
problem, with detailed information, to the NWA SOC Lan Administrator at (612)
727-9330. The NWA SOC Lan Administrator (or appropriate Ops Automation Staff
Person)  will work with the Pinnacle
Help Desk to resolve the problem.

 

Service Outages

Unscheduled outages

99.7% delivered, 365 days
a year.  Not to exceed 3 hrs/month or
two outages per month.

The Pinnacle Airlines SOC
Help Desk Representative would contact the NWA SOC Lan Administrator as soon as
possible after discovering an application or network outage.  The SOC LAN Administrator would investigate
the problem and respond to Pinnacle Airlines as soon as possible with detailed
information including an estimated time of service restoration.

If the NWA SOC Lan
Administrator or someone from the NWA Operations Automation group discovers
problem, the discoverer of the problem will notify the Pinnacle SOC Help Desk
Representative by phone at (901) 348-4280 as soon as possible after discovering
problem.

 

Planned outages

NWA SOC will notify
Pinnacle Airlines SOC Representative of duration and will attempt to schedule
per customer preferred times.

Notification will be sent
via E-mail to kcollins@nwairlink.com, dwhite@nwairlink.com,
jyoung@nwairlink.com and jpresnell@nwairlink.com.

 

33

 

Appendix K

 

SSI Operations Management System
(OMS)

Products and Services

 

Introduction:

 

SSI and NWA will provide
Pinnacle Airlines the following OMS products and services:

Subject to Section
2.01(A)(5) of this Agreement and to the extent applicable to the Regional
Airline Services provided to Northwest by Pinnacle Airlines, Pinnacle will
receive the OMS products and services specified in the License Agreement
between Northwest and Scheduling Systems, Inc., dated May 14, 1997, as amended
from time to time.

 

Pricing:

 

Northwest will provide
Pinnacle with read only access to the SSI Operations Management System product
at no cost.  In the event Pinnacle
desires to use the OMS tool as an update device back to Worldflight, Pinnacle
will negotiate a separate license agreement for the OMS product with SSI and
Pinnacle will be responsible for any fees and/or charges in such separate
agreement.

 

 

Application/Product Specific SLA:

 

(See Appendix K1A and SSI
Contract)

 

34

 

Appendix K1A

 

SSI / OMS Products / Services

 

Service Measure

Pinnacle Airlines access
to the current SSI / OMS Products.

 

Agreed Upon Standard

99.7% delivered, 365 days
a year. Not to exceed 3 hrs/month or two outages per month.

 

Qualifiers

If Pinnacle SOC loses any
of the functionality listed in the Service Measure Section, Pinnacle is
responsible for contacting the Pinnacle Airlines SOC Local Help Desk or
Technical Representative at (901) 348-4280 to evaluate and determine the cause
of the problem.  If unable to resolve
the reported problem, the Pinnacle SOC Help Desk Representative will report the
problem, with detailed information, to the NWA I.S. Help Desk at  1 800 328-2283. The I.S. help desk
representative will work with the Pinnacle Help Desk to resolve the problem.

 

Service Outages

Unscheduled outages

99.7% delivered, 365 days
a year.  Not to exceed 3 hrs/month or
two outages per month.

The Pinnacle Airlines SOC
Help Desk Representative would contact the NWA I.S. Representative as soon as
possible after discovering an application or network outage. The I.S. Help Desk
Representative would investigate the problem and respond to Pinnacle Airlines
as soon as possible with detailed information including an estimated time of
service restoration.

If the NWA I.S. Help desk
discovers problem, the discoverer of the problem will notify the Pinnacle SOC
Help Desk Representative by phone at (901) 348-4280 as soon as possible after
discovering problem.

 

Planned outages

NWA SOC will notify
Pinnacle Airlines SOC Representative of duration and will attempt to schedule
per customer preferred times. Notification will be sent via E-mail to
kcollins@nwairlink.com, dwhite@nwairlink.com, jyoung@nwairlink.com and
jpresnell@nwairlink.com.

 

35

 

Appendix L

 

Worldflight Products and Services

 

Introduction:

 

This Appendix sets forth
the agreed upon standards for handling installations, maintenance, enhancement
requests and technical requests for the Worldflight System.

 

Background;

The Worldflight system
was purchased from United Airlines in 1987 to handle Northwest’s flight
operations and now Pinnacle Airlines. 
This system is written primarily in Fortran, and runs on Unisys 2200/600
hardware platform.  The Worldflight
System is supported 24 hours per day, 7 days a week. This system provides
mission critical flight operations computer servcies for Northwest and Pinnacle
Airlines.

 

In order to provide a
consistent support mechanism for the users, this document outlines the
responsibilities for Worldflight in the following areas;  Technical support, Software maintenance,
Database Maintenance, Feeds in/out of Worldflight, Enhancement Requests and
Service goals.

 

Technical Support;

The Worldflight system
contains many applications used by the SOC, POC, MEM W&B and Pinnacle
Airlines and all of the stations serviced by Northwest and Pinnacle Airlines.  Support for this system is available 24
hours/day 7 days/week.  Support can be
contacted by Operations Automation, the NWA computer Help Desk, or the Pinnacle
Help Desk.

 

Operational Support;

The Worldflight I.S.
applications support group is available via beeper at all times.  The programmer on call can be reached for
any support issue 24 hours/day by the I.S. help desk.  This support includes both on-line transaction, and off-line
batch processing.

 

User Application Support;

Procedural and functionality
questions are handled by the Operations Automation group in Building F in
MSP-NWA.  In the event that the Ops
Automation support group is not available, the I.S. support person on call will
attempt to contact the proper user group, or answer the functionality
questions, if possible.  All procedural
questions need to be answered by the user group.

 

Software Maintenance;

The standard program load
time(s) for the Worldflight system are; 
Tuesday, Wednesday, and Thursday at 8:30am.  Non-Standard load times can be scheduled at the users’s
request.  Emergency program loads can be
done at any time that the coding change (fix) has been tested, and the problem
cannot wait until the next scheduled load time.

 

Database Maintenance;

The applications
programming group is responsible for the Database maintenance of the
Worldflight System.  The loading,
updating, and validation of the data entered into the Worldflight database is
the responsibility of the user groups that the applications support.   Database maintenance does include, file
sizing, and the repair of corrupted data that was caused due to programming
errors.

 

Feeds in/out of Worldflight;

The Worldflight system
supports communications with other systems with both real-time and batch
traffic.

 

Real-Time Feeds out;

Worldflight provides
real-time feeds to the following systems; 
Acars - uplinks, CFT - Corporate Flight

 

36

 

Times, CMS - Crew
Management (NWA), Cargo, MSG - TTY traffic, Sceptre - Aircraft Maintenance
(NWA), Ramp/Fids - Gate Managemnet, Worldspan - Reservations / Common use, and
ODB - Operations Database.

 

Batch Feeds Out;

Worldflight has the
following batch feeds out;  Stats -
statistics, Mapper - Fuel Usage (NWA only), Worldspan - Microfiche.

 

Real-time feeds in;

Worldflight is updated by
the following systems;  Acars -
downlinks, MSG - TTY traffic, Sceptre - Aircraft Maintenance, Worldspan -
Pass/Bag information, and ODB - Operations Database.

 

Batch feeds in;

Batch file feeds into
Worldflight;  Schedules - Airflight
System, Aircraft Performance Data (via TSO).

 

Enhancement Requests;

Enhancement requests are
requests for new funtionality, or requests for cosmetic changes with the
functionality remaining the same.  These
requests will require a Computer Service Request (CSR), and need to be
submitted to the Operations Automation group for evaluation and priority
assignment.

 

Service Goals;

The following will be
measured and available on request; 
System Availability/Outages, Transaction Response Time, and Reliability
of Outgoing Feed.

 

Pricing:

 

Northwest will provide
the Worldflight products and services specified herein to Pinnacle during the
term of this Agreement at no cost.

 

 

Application/Product Specific SLA:

 

(See Appendix L1A)

 

37

 

Appendix L1A

 

Worldflight Products / Services

 

Service Measure

System Availability -
This measurement is the availability of the hardware and software within the
Building J computer center.  Outages of
the various pieces affecting Worldflight availability are cumulative - that is,
an outage to a communications front-end (that affects Worldflight users) is
counted as a Worldflight availability outage.  
This measurement is not the end-to-end availability to the agent or customer
at a terminal in the field.  Future
monitoring tools may provide an end-to-end measurement.

 

Transaction Response Time
-

This measurement is the
mainframe existence time of selected Worldflight transactions. This measurement
is not the end-to-end availability to the agent or customer at a terminal in
the field.  Future monitoring tools may
provide an end-to-end measurement. The selected transactions are those
transactions within Flifo and Weight and Balance which are interactively used
by the customer.  Capacity planning has
the list of transactions. Note that a future refinement of the response time
goal is to measure the response time during periods of stress, such as
bad-weather-related massive flight diversions. 
It is particularly important to have quick response times during these
stress situations.  The selected Flifo
and Weight and Balance transactions are the appropriate transactions to be
measured during stress times.

 

Outgoing Feed - This
measurement is the reliability of the daily feed to Stats.  After Stats receives the Worldflight feed,
the Stats IMPACT job is run.   Note that
the IMPACT completion is already being measured - when IMPACT does not complete
by 6am, a severity 2 Info/Man record is generated.  While measuring IMPACT completion is only an indirect measure of
Worldflight outgoing feed reliability, IMPACT completion is chosen as the
measure because a direct measurement is not in place.  Future refinements of the ‘outgoing feed reliability’ goal will
be to measure directly the completion of multiple Worldflight feeds.

 

Agreed Upon Standard

99.5% Delivered, 365 days
a year. Not to exceed 3 hrs/month or two outages per month.

The goal is response time
(measured within the mainframe) of less than 1.5 seconds for the selcted
Worldflight transactions averaged over one month periods.

The goal is completion of
the IMPACT job by 6am at least 90% of the days.

 

Qualifiers

If Pinnacle SOC loses any
of the functionality listed in the Service Measure Column (Worldflight
Functions), the Pinnacle customer is responsible for contacting the Pinnacle
Airlines SOC Local Help Desk or Technical Representative at (901) 348-4280 to
evaluate and determine the cause of the problem.  If unable to resolve the reported problem, the Pinnacle SOC Help
Desk Representative will report the problem, with detailed information, to the
Worldflight Help Desk at 1 800 243-5769 or the NWA Information Services (I.S.)
Help Desk at 1 800 328-2283. The NWA Worldflight or I.S. Help Desk
representative will work with the Pinnacle Help Desk to resolve the problem.

 

Worldflight Service Outages

Unscheduled outages

99.7% delivered, 365 days
a year.  Not to exceed 3 hrs/month or
two outages per month.

The Pinnacle Airlines SOC
Help Desk Representative would contact the NWA Worldflight Help Desk at 1 800
243-5769 as soon as possible after discovering an application outage.  The Help Desk Representative would
investigate the problem and

 

38

 

respond to Pinnacle
Airlines as soon as possible with detailed information including an estimated
time of service restoration or what action items are being taken to resolve the
problem.

 

Planned outages

A NWA Worldflight Help
Desk Representative will notify Pinnacle Airlines SOC Representative of duration
and will attempt to schedule per customer preferred times. Notification will be
sent via E-mail to kcollins@nwairlink.com, dwhite@nwairlink.com,
jyoung@nwairlink.com and jpresnell@nwairlink.com.

 

39Exhibit
10.25

 

AMENDED AND RESTATED

FAMILY ASSISTANCE SERVICES AGREEMENT

 

THIS AMENDED AND RESTATED FAMILY ASSISTANCE SERVICES
AGREEMENT (the AAgreement@) is made and entered into as of this
         day of
                    ,
2003 by and between Northwest Airlines, Inc., a Minnesota corporation with a
principal place of business at 5101 Northwest Drive, St. Paul, MN 55111-3034,
USA (hereinafter ANW@), and Pinnacle Airlines, Inc., a Georgia corporation with
a principal place of business at 1689 Nonconnah Blvd., Suite 111, Memphis,
Tennessee  38132 (hereinafter
“Pinnacle”).

 

RECITALS:

 

WHEREAS, Pinnacle and NW entered into an Airline
Services Agreement, dated as of January 14, 2003, as amended by that
certain Amendment No. 1 dated as of September 11, 2003 and by that certain
Amendment No. 2 dated as of the date hereof (such Airline Services Agreement,
as amended or modified from time to time, the “ASA”);

 

WHEREAS, Pinnacle and NW entered into that certain
Family Assistance Services Agreement dated as of January 14, 2003 (the
“Original Family Assistance Services Agreement”) pursuant to which NW agreed to
provide, on behalf of Pinnacle, certain family assistance services upon the
occurrence of an accident involving Pinnacle-operated Aircraft in the United
States or its territories; andWHEREAS, Pinnacle and NW desire to amend and
restate the Original Family Assistance Services Agreement in its entirety.

 

NOW, THEREFORE, in consideration of the mutual
covenants and agreements contained herein, NW and Pinnacle agree as follows:

 

ARTICLE ONE

 

DEFINITIONS

 

For purposes of this Agreement:

 

“Affiliate” shall mean a person or entity that
directly or indirectly controls, is controlled by, or is under common control
with, the specified person or entity. 
For purposes of this definition, “control” means the power to direct or
cause the direction of the management and policies of such person or entity and
is deemed to exist when at least 51% of the voting stock of the controlled
person or entity is directly or indirectly owned by the controlling person or
entity.

 

“Aircraft” shall have the meaning ascribed to such
term in Section 1.01 of the ASA.

 

 

“Applicable Laws” shall include all applicable laws
(including, without limitation, aviation, securities, tax, tariff, and trade
laws), ordinances, judgments, treaties, conventions, protocols, international
agreements, decrees, injunctions, writs, orders, regulations, interpretations,
licenses and permits of any Governmental Authority having jurisdiction over
this Agreement, the transactions and activities contemplated hereby, or any
document related hereto or thereto or delivered in connection herewith or
therewith.

 

“Confidential Information” shall include information
that is considered confidential and/or proprietary by the party disclosing such
information including, without limitation, software and other technical
information (including functional and technical specifications, designs,
drawings, analysis, research, processes, computer programs, methods, ideas,
“know how” and the like), business information (sales and marketing research,
materials, plans, accounting and financial information, personnel records and
the like), and passenger information (including manifests, tickets and baggage
checks, passenger name lists or records, frequent flyer information, and the
like) and specifically including, without limitation, the terms and conditions
of this Agreement.  Confidential
Information includes information generated by the parties as a result of this
Agreement that is derived from Confidential Information.  Confidential Information shall not include
information of a Party or its Affiliates which:  (i)  already is known to
the other Party at the time of the disclosure as demonstrated by written
record; (ii) becomes publicly known without the wrongful act or breach of this
Agreement by the other Party; (iii) is rightfully received from a third party
on a nonconfidential basis as demonstrated by written record; or (iv) is
approved for release by written authorization of the Party.

 

“Governmental Authority” shall include any
governmental department, court, bureau, commission, agency or any other
governmental or quasi-governmental entity, including all regional
quasi-governmental bodies and aviation industry rule-making bodies, whether of
the United States or any other country (including any possession, territory,
state or other political subdivision thereof) having jurisdiction over this
Agreement, the transactions contemplated hereby, or any document related hereto
or thereto or delivered in connection herewith or therewith.

 

“Intellectual Property” shall include:  (a) any idea, design, concept, technique,
invention, discovery or improvement, whether or not patentable, and including
trade secrets and know-how, held by NW or NW’s Affiliates, (b) any confidential
or proprietary work of authorship held by NW or NW’s Affiliates, whether or not
copyrightable, (c) any trademarks, service marks, trade names, trade styles and
logos of NW or NW’s Affiliates, and (d) any other similar right in intellectual
property held by NW or NW’s Affiliates, in each case on a worldwide basis.

 

“Material Adverse Effect” shall mean, with respect to
any person or entity, a material adverse effect on (a)the business, assets,
operations, performance, properties or condition (financial or otherwise) of
such person or entity or (b)the ability of such person or entity to perform its
material obligations under this Agreement.

 

2

 

“Material Contract” shall mean a contract to which a
specified person or entity is a party (a) involving aggregate compensation
payable to or by such person or entity of US$100,000 or more per year or (b)
otherwise material to the business, condition, operations, performance,
properties, or prospects of such person or entity.

 

“Pinnacle Change of Control” shall have the meaning
ascribed to such term in Section 1.01 of the ASA.

 

“Services” shall mean all
services provided by NW to Pinnacle under this Agreement, including the
services described in Annexes A, B, and C hereto.

 

ARTICLE TWO

 

TRAINING
SERVICES

 

2.1.  NW-Provided
Training Services. NW shall provide to Pinnacle the training services
described in Annex A.

 

2.2.  NW
Powers over Training.  NW reserves
the right to reject or terminate training as to any individual trainee at its
sole discretion and to adjust agreed-upon schedules for training in the
exercise of its reasonable discretion. 
Prior to rejecting or terminating training as to any individual trainee,
NW will discuss the reasons for such action with Pinnacle.

 

2.3.  Expenses
Ancillary to Training.  Except as
otherwise specified in this Agreement, Pinnacle shall provide all training
facilities and refreshments for training hereunder and shall be responsible for
and pay directly all expenses incurred by Pinnacle’s employees and agents being
trained by NW, including, without limitation, transportation to and from
training, meals, lodging, and other miscellaneous expenses.

 

ARTICLE THREE

 

STANDBY
FAMILY ASSISTANCE SERVICES

 

3.1.  Standby
Pinnacle Duties During the Term of this Agreement.  Pinnacle shall conduct its business and make
arrangements to maintain data concerning flight operations and passengers and
to provide immediate financial support so as to ensure that NW can provide
Post-Accident Services (as defined in Section 4.3) promptly and
effectively.  Pinnacle is specifically
responsible for complying with all Applicable Laws concerning family
assistance, including requirements to file and maintain family assistance plans
with Governmental Authorities. Pinnacle shall designate a coordinator for
family assistance issues who will meet periodically with NW to discuss such
issues.  Additional Pinnacle duties, if
any, are identified in Annex B.

 

3

 

3.2.  Standby
NW Duties During the Term of this Agreement.  NW shall take reasonable steps to prepare for prompt provision of
Post-Accident Services upon Activation (as defined in Section 4.2).  Specific NW duties are identified in Annex
B.

 

ARTICLE FOUR

 

POST-ACCIDENT
FAMILY ASSISTANCE SERVICES

 

4.1.  Conditions
Precedent to Availability of Post-Accident Services.  NW agrees to make available to Pinnacle the
Post-Accident Services provided for in this Article only upon the
completion of all services identified in Annexes A and B as conditions
precedent to NW’s Post-Accident Service obligations.  NW and Pinnacle will use their reasonable best efforts to satisfy
these conditions precedent within 120 days from the day and year first written
above, and NW shall notify Pinnacle upon the satisfaction of such conditions
precedent, thereby indicating the effectiveness of this Article.

 

4.2.  Activation
of Post-Accident Services.  Annex C
identifies the situations in which NW shall provide Post-Accident Services upon
Pinnacle’s request by Immediate Notice. 
An “Activation” shall be deemed to occur upon Immediate Notice by
Pinnacle of such a request and NW’s confirmation of the request by Immediate
Notice to Pinnacle.  The contact
information for providing Immediate Notice to each party is set forth in
Section 14.12(b) below.  In
addition, and notwithstanding Section 4.1 above, NW may declare an
Activation on its own initiative upon substantial evidence of a situation
calling for Post-Accident Services under Annex C and Pinnacle’s apparent
failure or inability to request such services.

 

4.3.  Description
of Post-Accident Services.  Annex C
identifies services (referred to herein as “Post-Accident Services”) that NW
shall provide to Pinnacle, and to identified classes of persons on behalf of
Pinnacle, upon Activation.

 

4.4.  Duties
Excluded from Post-Accident Services. 
Notwithstanding any other provision of this Agreement, NW shall not be
required, other than as may be necessary, in NW’s judgment, to provide Services
under this Agreement, to:  (a) provide
for or arrange medical services for any victim of an accident or incident; or
(b) communicate with any person, entity, or Governmental Authority regarding an
Aircraft accident or incident subject to this Agreement, the causes thereof, or
the liability arising therefrom.

 

4.5.  Termination
of Post-Accident Services.  NW shall
terminate Post-Accident Services upon the termination of this Agreement or, if
earlier, when NW, in its reasonable judgment, determines that Post-Accident
Services are no longer required by Pinnacle or Applicable Law.

 

4

 

ARTICLE FIVE

 

NW MATERIALS

 

5.1.  License
to Intellectual Property.  NW grants
Pinnacle a non-exclusive, non-transferable, limited license to use NW=s
Intellectual Property, but solely in connection with these agreed upon terms
and conditions.

 

5.2.  NW MAKES
NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, AS TO THE ACCURACY,
SUFFICIENCY, COMPLETENESS, SUITABILITY OR FITNESS FOR USE OF INTELLECTUAL
PROPERTY OR OTHER MATERIAL PROVIDED IN CONNECTION WITH ANY SERVICES UNDER THIS
AGREEMENT.

 

ARTICLE SIX

 

ADDITIONAL
COVENANTS

 

6.1.  Covenants
of Both Parties.  During the term of
this Agreement, each of NW and Pinnacle (each deemed, for purposes of this
Article, a “Party”) covenants and agrees as follows:

 

(a)  Compliance With Applicable Laws.  It shall comply with Applicable Laws of the
United States of America and all other countries or jurisdictions that apply to
this Agreement including, but not limited to, air carrier and route licensing
and safety, family assistance, consumer protection, antitrust, advertising,
tax, foreign exchange, labor, and export and import control laws and
regulations.

 

(b)  Confidentiality.

 

(1)  When practical, it shall identify
information in the other Party’s possession that it considers to be
Confidential Information of itself or its Affiliates.  Its failure to so identify any information will not raise a
presumption that such information is not Confidential Information.

 

(2)  It hereby agrees to retain in confidence and
not disclose any Confidential Information of the other Party and the other
Party’s Affiliates, except as may be required by Applicable Law or to the
extent necessary to comply with applicable legal requirements of any
Governmental Authority, in which case it shall promptly notify the other Party
of the disclosure, provided that no such notice shall be
required if such disclosure by NW occurs during the provision of services under
Article 4 (Post-Accident Services). 
Notwithstanding this provision, a party may disclose Confidential
Information of the other Party to other recipients as the other Party may
approve in writing, and NW may disclose Confidential Information of
Pinnacle:  (i) to any of NW’s employees,
accountants, attorneys, delegatees, or agents on a “need-to-know” basis; (ii)
to the extent necessary to enforce this Agreement; and (iii) during the
provision of Post-Accident Services under Article 4, to passengers,
victims, and their families or other persons with apparent authority to receive
information concerning passengers under the terms of this Agreement.

 

5

 

(3)  It shall, to the extent that the other Party
objects to disclosure of Confidential Information of the other Party or the
other Party’s Affiliates:  (A) use
reasonable and lawful efforts to resist making any disclosure of such
Confidential Information, (B) use reasonable and lawful efforts to limit the
amount of such Confidential Information to be disclosed, and (C) use all
reasonable efforts to obtain a protective order or other appropriate relief to
minimize the further dissemination of any Confidential Information to be
disclosed.

 

(4)  It shall, unless otherwise agreed in
writing, use Confidential Information of the other Party and the other Party’s
Affiliates solely for the purpose of fulfilling its obligations under this
Agreement and for no other purpose.  It
shall have no rights to use Confidential Information of the other Party or the
other Party’s Affiliates following the termination of this Agreement.  This Agreement creates no rights in a Party
to transfer Confidential Information other than as provided in this Agreement.

 

(5)  On the expiration or termination of this
Agreement for any reason, each party shall return to the other all Confidential
Information of that party in its possession relating to the Agreement,
including all copies in whatever media represented and certify to such
destruction or return if so requested by the other party.

 

6.2.  Covenants
of Pinnacle.

 

(a)  Compliance with Family Assistance Laws.  Pinnacle specifically undertakes to comply
with all Applicable Laws concerning family assistance, including requirements
to file and maintain family assistance plans with Governmental Authorities.

 

(b)  Notice of Material Events.  Pinnacle shall promptly give NW written
notice of any event that affects Pinnacle or any of Pinnacle’s Affiliates which
reasonably could be expected to materially impact NW’s performance, any of NW’s
rights under this Agreement, or Pinnacle’s performance of its obligations
hereunder.

 

(c)  Assistance; Documentation.  Pinnacle shall render to NW such assistance
and cooperation in the performance of NW’s duties hereunder and take such other
actions in furtherance thereof as NW may reasonably request.  Without limiting the foregoing, Pinnacle
shall furnish NW with such documentation as NW may request in connection with
this Agreement in a timely manner and suitable for the intended purpose.

 

(d)  Protection of Intellectual Property.

 

(1)  Pinnacle acknowledges that it obtains,
pursuant to this Agreement, only the right to use Intellectual Property of NW
and NW’s Affiliates on the terms

 

6

 

and conditions set forth herein and that no right,
title or interest in or to the Intellectual Property is granted or transferred
to it hereunder.

 

(2)  Pinnacle agrees not to provide or otherwise
make available the Intellectual Property of NW or NW’s Affiliates in any form
to any person, entity, or Governmental Authority, other than as provided for in
this Agreement, without the prior written consent of NW or the relevant
Affiliate thereof.

 

(3)  Pinnacle shall use all commercially
reasonable efforts and shall take all reasonable steps to protect the
Intellectual Property of NW or NW’s Affiliates from any use, reproduction,
publication, disclosure or distribution except as specifically authorized by
this Agreement.  It acknowledges and
agrees that the Intellectual Property of NW and NW’s Affiliates contains
Confidential Information and agrees (A) to observe complete confidentiality
with respect to such Intellectual Property, (B) not to disclose to or grant any
Person access to such Intellectual Property or any portion thereof without NW’s
prior written consent (except that such disclosure or access shall be permitted
to any employee of Pinnacle to the extent required for such employee to perform
duties hereunder not inconsistent with the terms of this Agreement), and (C) to
ensure that its employees who receive access to such Intellectual Property are
advised of the confidential and proprietary nature thereof and that they are
prohibited from copying, utilizing or revealing such Intellectual Property or
any portion thereof or from taking any action prohibited to Pinnacle under this
Agreement.  Without limiting the
foregoing and to the extent possible, Pinnacle agrees to keep the Intellectual
Property of NW and NW’s Affiliates in a secure place, under access and use
restrictions satisfactory to NW and to employ with regard to such Intellectual
Property procedures no less restrictive than the strictest procedures it uses
to protect its own trade secrets.

 

(4)  Pinnacle shall not remove, alter, cover or
obfuscate any copyright notice, trademark or other proprietary rights notice
placed by NW or NW’s Affiliates in or on any portion of the Intellectual
Property of NW or NW’s Affiliates and shall ensure that all such notices are
reproduced on all copies made by it of any portion of such Intellectual
Property.  It shall comply with
directions submitted by NW or NW’s Affiliates from time to time regarding the
form and placement of notices concerning copyright and other proprietary rights
on any portion of such Intellectual Property.

 

(5)  Pinnacle shall promptly notify NW of any
known unauthorized use or disclosure of the Intellectual Property of NW or NW’s
Affiliates and shall cooperate with NW or NW’s Affiliates in any litigation
brought by them against third parties to protect their respective proprietary
rights.  Its compliance with the
provisions of this paragraph 6.2 (d) shall not be construed as a waiver of any
rights of NW or NW’s Affiliates hereunder.

 

7

 

(6)  On the expiration or termination of this
Agreement for any reason, Pinnacle shall return to NW all Intellectual Property
in its possession, including all copies in whatever media represented, and
shall certify such destruction or return if so requested by NW.

 

ARTICLE SEVEN

 

RELATIONSHIP
BETWEEN NW, PINNACLE, AND NON-PARTIES

 

7.1.  Exclusivity.  Pinnacle engages NW as Pinnacle’s exclusive
vendor to provide family assistance services of the type contemplated by this
Agreement during the effective period of this Agreement in connection with any
accident or incident involving the Aircraft. 
Any family assistance services not specifically assigned to NW by this
Agreement shall continue to be performed by Pinnacle or its contractors.

 

7.2.  Pinnacle
Retains Family Assistance Regulatory Obligations, Managerial Control, and
Decisionmaking.  Pinnacle, and its
officers, directors, and employees, shall retain and exercise managerial
control, decisionmaking authority, and the obligation to comply with Applicable
Laws concerning family assistance services for Pinnacle in every respect
including, without limitation, decisions to implement, modify, or reject any
course of action recommended by NW in connection with services under this
Agreement. NW does not assume any of Pinnacle’s obligations under Applicable
Law.

 

7.3.  No
Assignment.  This Agreement shall
not be assignable by either party without the prior written consent of the
other party.

 

7.4.  Delegation
by NW to Authorized Designees.  NW
may delegate the specific duties identified in Annex D to the authorized
designees corresponding thereto on Annex D.

 

7.5  No
Third-Party Beneficiaries.  No
person, other than the parties hereto, shall have any rights, claims, benefits
or powers under this Agreement and this Agreement shall not be construed or
interpreted to confer any rights, claims, benefits or powers upon any third
party.  There are no third-party
beneficiaries of this Agreement.

 

7.6.  No
Employment, Partnership, or Joint Venture.

 

(a)  Each party, in its performance under this
Agreement, is acting as an independent contractor in its own separate business
and shall retain complete and exclusive control over its personnel and
operations and the conduct of its business.

 

(b)  This Agreement shall not be construed or
interpreted at any time to mean that the business relationship between NW and
Pinnacle is a legal partnership or joint venture.

 

8

 

(c)  The employees, agents, and independent
contractors of each party shall be and remain employees, agents, and
independent contractors of such party, and under no circumstances shall be
deemed to be employees, agents, and independent contractors of the other
party.  Neither party shall have
supervisory power or control over any employees, agents, and independent
contractors employed or engaged by the other party.

 

ARTICLE EIGHT

 

CHARGES

 

NW will provide Pinnacle with the training and standby
Services specified in Annex A and Annex B hereto at no charge.  Pinnacle shall reimburse Northwest for the
expenses Northwest incurs in providing Post-Accident Services in accordance
with Annex C, Section 6.

 

ARTICLE NINE

 

LIMITATIONS
AND DISCLAIMERS

AS TO LIABILITY AND WARRANTIES

 

9.1.  Directors,
Officers, Shareholders, Agents, and Employees.  No director, officer, shareholder, agent or employee of either
party shall be charged personally or held contractually liable by or to the
other party under any term or provision of this Agreement or because of any
breach of this Agreement.

 

9.2  DISCLAIMER
OF WARRANTY.  THE PARTIES HEREBY
EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE SERVICES AND ANY OTHER THINGS
DELIVERED, OR TO BE DELIVERED, BY NW PURSUANT TO THIS AGREEMENT ARE DELIVERED
“AS IS, WHERE IS” WITH ALL FAULTS AND DEFECTS. 
NW HEREBY DISCLAIMS, AND PINNACLE HEREBY WAIVES, RELEASES AND RENOUNCES,
ANY AND ALL OBLIGATIONS AND LIABILITIES OF NW AND RIGHTS, CLAIMS AND REMEDIES
OF PINNACLE AGAINST NW, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH
RESPECT TO ANY FAULT OR DEFECT IN SUCH SERVICES OR ANY OTHER THINGS DELIVERED
UNDER THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO (A) ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, (B) ANY IMPLIED WARRANTY
ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE, (C)
ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN TORT WHETHER OR NOT
ARISING FROM NW’S NEGLIGENCE, ACTUAL OR IMPUTED; PROVIDED, HOWEVER, THAT THIS
PROVISION DOES NOT APPLY TO A TORT CLAIM ARISING FROM NW=S GROSS NEGLIGENCE OR
INTENTIONAL MISCONDUCT, AND (D) ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR
REMEDY FOR LOSS OF USE, REVENUE OR PROFIT, OR FOR ANY OTHER DIRECT, INCIDENTAL
OR CONSEQUENTIAL DAMAGES.

 

9

 

ARTICLE TEN

 

INDEMNIFICATION; INSURANCE; TAXES

 

10.1.  Indemnification.

 

Each party assumes full responsibility for any and all
liability to its own officers, employees or agents on account of injury or
death resulting from or sustained in the performance of their respective
services under this Agreement.  Each
party shall indemnify, defend, protect, save and hold harmless the other party,
its officers, employees, and agents from and against any and all liabilities,
claims, demands, suits, judgments, damages and losses (including the costs,
fees and expenses in connection therewith and incident thereto) brought against
the other party, its officers, employees or agents by or on behalf of any other
person, by reason of damage to or destruction of property of any such person,
or injury to or death of such person, caused by or arising out of any act or
omission by the indemnifying party occurring while this Agreement is in
effect.  Notwithstanding the foregoing,
neither party shall be liable for indemnifying the other for claims of third
parties if caused by the gross negligence or willful misconduct of the
other.  Each party shall give the other
party prompt and timely notice if it has actual knowledge of any claim made or
suit instituted against the other party which in any way results in indemnification
hereunder, and the other party shall have the right to compromise or
participate in the defense of such claim or suit to the extent of its own
interest.  The obligations of Pinnacle
and Northwest under the indemnity and insurance provisions contained herein
shall remain in effect and shall survive without limitation the termination of
this Agreement with respect to any occurrence or claims arising during the term
of or in connection with this Agreement.

 

10.2.  Insurance.  Pinnacle agrees to maintain in full force
and effect the insurance coverages specified in Section 9.03 of the ASA.

 

10.3  Taxes.

 

(a)  Pinnacle shall be responsible for any and
all sales taxes, use taxes, imposts, withholdings, duties, or any other taxes,
penalties, or similar charges levied by the United States Federal or Minnesota
governments or by Pinnacle’s own governmental authorities on or in connection
with any of the work or services performed hereunder or things delivered under
this Agreement, except for taxes levied in the United States by any United
States Federal or Minnesota taxation authority based on NW’s net income.

 

(b)  Pinnacle further agrees to defend, indemnify
and hold NW harmless from and against the aforesaid taxes, duties, penalties
and charges (exclusive of taxes based on NW’s net income as aforesaid) as a
result of the work or services performed hereunder or other things delivered
under this Agreement, and all reasonable legal fees, costs and expenses
incurred in connection therewith.

 

10

 

ARTICLE ELEVEN

 

EXCUSES
FOR NON-PERFORMANCE (FORCE MAJEURE)

 

11.1. Suspension of Obligations.  Either party may, upon written notice,
suspend the operation of, and obligations of the parties under, this Agreement
upon the occurrence, and for the duration, of an event constituting an Excuse
for Non-Performance.  Such
suspension shall not prejudice the accrued rights and liabilities of either
party under this Agreement at the time of suspension, including, without
limitation, the responsibility to pay all pending invoices.

 

11.2. Excuses for Non-Performance Defined.

 

(a)  An “Excuse for Non-Performance” shall
include any event or circumstance beyond the reasonable control of either party
that substantially impairs or limits performance under this Agreement.  Subject to, and without limiting the
generality of, the foregoing, the following events and circumstances shall be
regarded as Excuses for Non-Performance:

 

(1)  acts, failures to act, instructions,
requests, or priorities of any Governmental Authority (de jure or de facto);

 

(2)  adverse weather conditions, mechanical
difficulties, acts of God or the public enemy, wars (declared or undeclared,
whether or not affecting the countries of the contracting parties or the points
involved in family assistance), blockades or embargoes, riots, revolutions,
strikes or lockouts or other labor disputes, fires, floods, sabotage,
terrorism, nuclear, biological, or chemical incidents, earthquakes, epidemics
or quarantine; and

 

(3)  as to NW’s ability to perform under this
Agreement, the inability of NW timely to obtain either (i) necessary and proper
labor, materials, components, facilities, energy, fuel, or transportation, or
(ii) material or information required from Pinnacle or third parties.

 

(b)  Settlement of strikes, lockouts, or other
labor disputes affecting the performance either of NW or the Pinnacle shall be
entirely within the discretion of the party affected.

 

(c)  Notwithstanding any other provision of this
Agreement, an accident or incident leading to Activation or the provision of
Post-Accident Services shall not itself be deemed an Excuse for
Non-Performance.

 

11

 

ARTICLE TWELVE

 

DURATION;
TERMINATION; DEFAULT; REMEDIES

 

12.1.  Duration
and Termination.  The Original
Family Assistance Services Agreement became effective as of January 1,
2003 (the “Effective Date”) and is superceded by this Agreement as of the date
of this Agreement.  This Agreement shall
continue in effect until December 31, 2017 and thereafter for so long as
the ASA remains in effect, subject to earlier termination in accordance with
this Section 12.

 

12.2.  Termination
by Either Party upon an Event of Default.

 

(a)  In the event of a breach of a nonmonetary
provision of this Agreement by either party remaining uncured for more than
thirty (30) days after receipt of written notification of such default by the
nondefaulting party, or in the case of a breach requiring more than thirty (30)
days notice to cure, the defaulting party does not begin and pursue with due
diligence a method of cure within thirty (30) days after receipt of written
notification specifying in reasonable detail the nature of such default from
the nondefaulting party, then the nondefaulting party may terminate this
Agreement at its sole option.

 

(b)  In the event of a breach of a monetary
provision of this Agreement by either party and such default remaining uncured
for more than thirty (30) days after receipt of written notification specifying
in reasonable detail the nature of such default from the nondefaulting party,
then the nondefaulting party may terminate this Agreement at its sole option.

 

12.3.  Termination
by Northwest.  Notwithstanding the
provisions of Section 12.1, Northwest shall have the right to terminate
this Agreement immediately and at its sole option if:

 

(a)  a Pinnacle Change of Control (as defined in
the ASA) shall occur; or

 

(b)  the ASA is terminated.

 

12.4.  Availability
of Equitable Remedies; Procedures.

 

(a)  In the event of a breach by either party of
any provision of this Agreement, the nonbreaching party may give notice thereof
to the breaching party, which notice shall specify in reasonable detail the
nature of the breach and shall demand that the breaching party either cure the
breach or refrain from conduct constituting the breach (herein the “conduct”),
as may be applicable.  If (i) the
breaching party has not cured the breach or refrained from the conduct, as may
be applicable, within ten (10) days following receipt of the notice from the
nonbreaching party, or (ii) the breaching party does not begin within ten (10)
days following receipt of the notice to pursue with reasonable diligence a
method of cure or begin to take steps toward ceasing the conduct where the breach
or conduct is such that it requires more than ten (10) days to cure or to
cease, as may be applicable, then the nonbreaching party may seek to compel
performance by the breaching party in accordance with the provisions of
paragraph (b) below.  If, upon receiving
a notice contemplated by this paragraph (a), a breaching party believes that a
breach has not occurred or that the conduct specified in the notice does not
constitute

 

12

 

a breach of the provisions of this Agreement, but the
breaching party nonetheless cures the alleged breach or refrains from the
conduct within ten (10) days following receipt of such notice, such party may
thereafter proceed in accordance with the provisions of paragraph (b) below to
seek a determination of whether a breach occurred or whether the specified
conduct constituted a breach of the provisions of this Agreement.

 

(b)  Because a breach of the provisions of this
Agreement could not adequately be compensated by money damages, any party shall
be entitled, following notification in accordance with the provisions of
paragraph (a) above, to an injunction restraining such breach or threatened
breach and to specific performance of any provision of this Agreement and, in
either case, no bond or other security shall be required in connection
therewith, and the parties hereby consent to the issuance of such injunction
and to the ordering of specific performance. 
Further, in the event any party refrains from the conduct of any
activity alleged in a notice received pursuant to paragraph (a) above to
constitute a breach of the provisions of this Agreement, such party may
thereafter proceed promptly to bring an action in the District Court, County of
Hennepin, State of Minnesota, for an expedited judicial determination as to
whether the conduct specified constitutes a breach of the provisions of this
Agreement and, upon a determination that the conduct does not constitute a
breach, such party may promptly thereafter recommence such conduct.

 

ARTICLE THIRTEEN

 

REPRESENTATIONS
AND WARRANTIES

 

13.1.  Except
as expressly set forth herein, neither NW nor Pinnacle makes any
representations or warranties, express or implied, under or in connection with
this Agreement.

 

ARTICLE FOURTEEN

 

MISCELLANEOUS PROVISIONS

 

14.1.  Limitations
on Types and Geographic Scope of NW Services.

 

(a)  NW shall not be required to provide any
services under this Agreement in any area: 
(1) excluded from coverage by NW’s or Pinnacle’s insurance; (2) in which
war or hostilities are recognized or threatened; or (3) which may expose NW to
a penalty, fine, sanction, or other liability (civil or criminal) or
confiscation, seizure, detention, or destruction of NW property.

 

(b)  NW shall not be required to provide
services:  (1) in violation of the term
of any insurance policy relating to NW or Pinnacle; or (2) in furtherance of
any trade,

 

13

 

business, or transaction which shall have been or may
be declared illegal and which may expose NW to a penalty, fine, sanction, or
other liability (civil or criminal).

 

14.2.  Survival
of Certain Obligations.  Obligations
under the confidentiality (Section 6.1), indemnity (Section 10.1) and
insurance (Section 10.2) provisions contained herein shall remain in
effect and shall survive, without limitation, the termination of this
Agreement.

 

14.3.  Governing
Law; Forum Selection.  The validity,
performance, and all matters relating to the interpretation and effect of this
Agreement shall be governed by and construed in accordance with the laws of the
State of Minnesota, notwithstanding the choice of law provisions thereof.

 

14.4.  Construction.  This Agreement shall not be construed
against the party preparing it, but shall be construed as if both parties
jointly prepared it and any uncertainty or ambiguity shall not be interpreted
against either party.

 

14.5.  Publicity.  Either party may publicize the existence of
this Agreement.

 

14.6.  Severability.  If any term or condition of this Agreement
shall to any extent be invalid or unenforceable, the remainder shall not be
affected thereby, and each other term and condition shall be valid and
enforceable to the fullest extent permitted by Applicable Law.

 

14.7.  Entire
Agreement; Amendments.  This Agreement,
including any attached Schedules or Annexes, constitutes the entire
understanding of the parties in respect to the subject matter hereof and
supersedes all prior and contemporaneous agreements, representations and
understandings of the parties.  This
Agreement together with its Annexes shall not be modified except by a written
agreement dated subsequent hereto and signed on behalf of each party by its
duly authorized representatives.

 

14.8.  Headings.  Headings are added for the purpose of
reference and convenience only and shall not be used in construing the
provisions of this Agreement.

 

14.9.  No
Waiver.  No waiver of any of the
provisions of this Agreement shall extend to or affect any other subsequent
default or impair any right or remedies consequent thereon.

 

14.10.  Assignment.  This Agreement may not be assigned by either
party without the prior written consent of the other party.

 

14.11.  Counterparts.  This Agreement may be executed
simultaneously in counterparts, each of which shall be deemed an original, but
all of which together shall constitute one and the same instrument.  After signing, the parties will exchange
signature pages by facsimile and will exchange original signature pages by
courier service.

 

14

 

14.12.  Forms
of and Procedures for Notice.

 

(a)  All notices given hereunder shall be given
in writing and shall be delivered in person or deposited in the United States
mail, certified or registered mail, return receipt requested, with adequate
postage prepaid, or given by express courier, telex, facsimile, or other
expedient written means, addressed as follows:

 

	
  If to Northwest:

  	
   

  	
  Northwest Airlines, Inc.

  Department A6100

  2700 Lone Oak Parkway

  Eagan, Minnesota 55121

  Attn: Vice President - Market Planning

  Facsimile No: (612) 727-7113

  
	
   

  	
   

  	
   

  
	
  With copies to:

  	
   

  	
  Northwest Airlines, Inc.

  Department A1180

  2700 Lone Oak Parkway

  Eagan, Minnesota 55121

  Attn: General Counsel

  Facsimile No: (612) 726-7123

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Northwest Airlines, Inc.

  Department A6030

  2700 Lone Oak Parkway

  Eagan, MN 55121

  Attn: Director of Airlink Planning

  Facsimile No: (612) 727-7110

  
	
   

  	
   

  	
   

  
	
  If to Pinnacle Airlines:

  	
   

  	
  Pinnacle Airlines, Inc.

  1689 Nonconnah Parkway

  Suite 111

  Memphis, Tennessee  38132

  Attn: Vice President and Chief

  Financial Officer

  Facsimile No: (901) 348-4103

  

 

or to such other address as the respective parties hereto shall
designate by notice in writing to the other party.  Notices shall be deemed received and given on the date of
delivery or the date of refusal of delivery as shown by the return receipt.

 

(b) 
Immediate Notice to Activate Post-Accident Services.  To activate post-accident services, Pinnacle
will provide immediate notice to NW by placing a telephone call to NW=s System
Operation Control (SOC) at 001-612-726-3255.

 

NW will confirm receipt of the
activation request by providing immediate notice to Pinnacle by placing a
telephone call to Pinnacle at 001-901-348-4340.

 

15

 

(c)  If there is any change to or modification of
any address, telephone or facsimile number set forth in (a) or (b) above, the
party changing such address or number shall use all reasonable efforts to
promptly notify the other party of such change.

 

IN WITNESS WHEREOF, NW and Pinnacle have caused this Agreement to be
duly signed as of the day and year first written above.

 

	
  PINNACLE
  AIRLINES, INC.

  	
  NORTHWEST
  AIRLINES, INC.

  
	
   

  	
   

  
	
  By:

  	
   

  	
   

  	
  By:

  	
   

  
	
   

  	
  (Signature)

  	
   

  	
   

  	
  (Signature)

  
	
   

  	
   

  
	
  Name:

  	
   

  	
   

  	
  Name:

  	
   

  
	
   

  	
   

  
	
  Its:

  	
   

  	
   

  	
  Its:

  	
   

  
									

 

16

 

Annex A

 

Training

 

1.                    Management
Training

 

Northwest will
provide initial training for senior management on:

a)                   Overall
corporate response and the delineation of effort between Northwest and
Pinnacle.

b)                  Purpose and
procedure for the launch of the Response Go-Team

c)                   Procedures for
reacting and responding to telephone inquiries from affected families.

d)                  Procedures for
the activation of Northwest’s ASSIST program.

 

Recurrent Training

 

Northwest’s
Emergency Management Department will assign a liaison to be the principle
contact with Pinnacle.  This liaison
will meet regularly with Pinnacle to discuss accident response and family
assistance issues.

 

2.                    Assist
Training

 

Northwest will
provide initial training for 20 persons on Pinnacle’s staff.  These personnel are to be made reasonably
available to Northwest for use in a Northwest or other code share activation.

 

17

 

Annex B

 

Standby Services

 

1.                    Filing

 

Northwest will
assist Pinnacle with the preparation and submission of a family assistance plan
filing to the National Transportation Safety Board, and the Department of
Transportation.

 

2.                    Friends and
Family Toll Free Telephone System and Procedures

 

Northwest will
maintain a toll free telephone system with trained operators to be used for
family members seeking information on passengers in an accident involving
Pinnacle.

 

3.                    ASSIST
Program

 

Northwest will
maintain an adequate number of trained ASSIST volunteers for use in the event
of a Pinnacle Aircraft accident.

 

4.                    Response
Go-Team

 

Northwest will
maintain an adequate number of trained Go-Team management and other personnel
who will travel to an accident site and help local staff respond to an Aircraft
accident involving Pinnacle.  Northwest
would expect that this team would be supplemented with Pinnacle personnel where
their particular expertise is essential.

 

18

 

Annex C

 

Post Accident Services

 

1.                    Situations
in Which Northwest or Pinnacle May Request or Declare Activation

 

Northwest or
Pinnacle may request or declare Activation of Post-Accident Services in the
following situations:  An accident or
incident involving an Aircraft (as defined above) which results in death or
serious injury requiring hospitalization of a passenger traveling on or crew
member employed by, or other person killed or injured by, Pinnacle.

 

2.                    Persons to
Whom Post-Accident Services May be Provided

 

The persons to
whom Post-Accident Services may be provided hereunder are “Covered
Persons”.  “Covered Persons” are those
passengers and persons identified in paragraph (1) above, together with all
family members or other persons whom Northwest Airlines, in its reasonable
judgment, identifies as persons entitled to notice of the accident or incident
and Post-Accident Services.  Covered
Persons also include Pinnacle or Northwest employees directly involved in
Post-Accident Services.

 

3.                    Scope/Scale
of Post-Accident Response

 

The scope and
scale of Northwest’s response will be based on Aircraft size and the number of
passengers onboard.

 

4.                    Pinnacle
Duties Upon Activation

 

Pinnacle’s duties
upon Activation are as follows:

 

a)         In a timely fashion,
provide to Northwest Airlines all flight and passenger information including;
passenger name lists, passenger name records, seat assignments, frequent flyer
information, and family contact information.

 

b)        Immediately make available
adequate funding for out-of-pocket expenses associated with Northwest Airlines
duties identified below.

 

c)         Notification to
appropriate Governmental Authorities.

 

5.                    Northwest
Airlines’ Duties upon Activation

 

Northwest’s duties
upon Activation are as follows:

 

a)         Activate a toll-free
telephone number to be used by affected family members seeking information.

b)        Assist Pinnacle in
verifying the list of passengers onboard and establishing contact information
on those passengers.

 

19

 

c)         Assist Pinnacle in
providing a passenger name list to appropriate Government authorities.

d)        Obtain suitable facilities
for lodging and other space required in connection with providing family
assistance and investigative response at the accident site.

e)         Set up, staff, and
maintain a Joint Family Support Operations Center.

f)           As to each Covered
Person killed or injured in the accident, identify an appropriate family member
or other person and assist Pinnacle in notifying that person by phone or in
person where practical.

g)        Arrange for family
assistance to Covered Persons.  Such
assistance may include, in Northwest Airlines’ judgement, transportation to and
from the accident site, lodging, meals, clothing, incidentals and provide
family escorts to support all logistical requirements for covered family
members.  All family assistance shall be
for the account of, and all associated expenses shall be borne solely by,
Pinnacle.

h)        Arrange, on Pinnacle’s
behalf, all reasonable and necessary protection from the media associated with
the accident.

i)            Arrange, on Pinnacle’s
behalf, liaison, or other support for nonprofit organizations providing family
assistance to Covered Persons.  All
family assistance shall be for the account of, and all associated expenses
shall be borne solely by, Pinnacle.

j)            Assist Pinnacle in the
disposition of human remains, luggage, personal effects, and other possessions
of Covered Persons.

k)         Assist Pinnacle in
consultation with persons provided family assistance over airline-sponsored
monuments.

l)            Provide any and all
functions and support mutually agreed to by both parties, as required by the
unique aspects of the accident/activation.

 

6.                    Reimbursement
of Expenses

 

Pinnacle shall reimburse Northwest for all expenses
incurred by Northwest in providing Post-Accident Services hereunder, including,
but not limited to, reimbursement for the reasonable value of the time spent by
Northwest employees and contractors in responding to the accident or incident,
out-of-pocket expenses incurred by Northwest and its employees and contractors
in responding to the accident or incident, and an amount equal to 10 percent of
Northwest’s total expense amount to reimburse Northwest for administrative
costs associated with providing Post-Accident Services hereunder.

 

20

 

Annex D

 

Authorized Northwest
Airlines Designees

 

Northwest Airlines is authorized to delegate the following duties under
this agreement to the following persons or entities:

 

1.                    Supplemental
support of both incoming and outgoing call centers: Family Enterprises, Inc.

2.                    Disposition of
personal effects: BMS; Global.

3.                    Mental health
services provided to covered Persons: The American Red Cross; FEI Behavioral
Health.

 

21

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