Document:

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Exhibit 10.20

 THIS DOCUMENT IS SUBJECT TO A CONFIDENTIAL TREATMENT REQUEST ON FILE WITH THE
   SECURITIES AND EXCHANGE COMMISSION.  WHERE APPROPRIATE, THE CONFIDENTIAL
     PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND REPLACED WITH *** OR
                   *** CONFIDENTIAL TREATMENT REQUESTED ***.

                                  Confidential
                        INTERACTIVE MARKETING AGREEMENT
                        -------------------------------

     This Interactive Marketing Agreement (the "Agreement"), dated as of January
1, 2000 (the "Effective Date"), is between America Online, Inc. ("AOL"), a
Delaware corporation, with offices at 22000 AOL Way, Dulles, Virginia 20166, and
DigitalWork.com, Inc. ("DigitalWork"), a Delaware corporation, with offices at
230 West Monroe Street, Suite 1950, Chicago, Illinois 60606.  AOL and
DigitalWork may be referred to individually as a "Party" and collectively as the
"Parties."

                                  INTRODUCTION
                                  ------------

     AOL and DigitalWork each desires to enter into an interactive marketing
relationship whereby AOL will promote and distribute an interactive site
referred to (and further defined) herein as the Co-Branded Site.  This
relationship is further described below and is subject to the terms and
conditions set forth in this Agreement.  Defined terms used but not defined in
the body of the Agreement will be as defined on Exhibit B attached hereto.

                                     TERMS
                                     -----

1.  PROMOTION, DISTRIBUTION AND MARKETING.

    1.1.  AOL Promotion of Co-Branded Site. AOL will provide DigitalWork with
          the promotions for the Co-Branded Site described on Exhibit A attached
          hereto. Subject to DigitalWork's reasonable approval, AOL will have
          the right to fulfill its promotional commitments with respect to any
          of the foregoing by providing DigitalWork comparable promotional
          placements in appropriate alternative areas of the AOL Network. In
          addition, if AOL is unable to deliver any particular Promotion, AOL
          will work with DigitalWork to provide DigitalWork, as its sole remedy,
          a comparable promotional placement. AOL reserves the right to redesign
          or modify the organization, structure, "look and feel," navigation and
          other elements of the AOL Network at any time. In the event such
          modifications materially and adversely affect any specific Promotion,
          AOL will work with DigitalWork to provide DigitalWork, as its sole
          remedy, a comparable promotional placement.

    1.2.  Impressions Commitment. During the Term, AOL shall deliver ***
          Impressions to the Co-Branded Site through the Promotions (the
          "Impressions Commitment"). With respect to the Impressions targets
          specified on Exhibit A, AOL will not be obligated to provide in excess
          of any Impressions target amounts in any year. In the event there is
          (or will be in AOL's reasonable judgment) a shortfall in Impressions
          as of the end of the Initial Term (a "Final Shortfall"), AOL will
          provide DigitalWork, as its sole remedy, with comparable Impressions
          (e.g., having similar value or cpm, or being similarly targeted
          demographically) as reasonably and mutually agreed by the Parties to
          be so comparable.

    1.3.  Content of Promotions. The Promotions will link only to the Co-Branded
          Site and will promote only the DigitalWork Products described on
          Exhibit D. The specific DigitalWork Content to be contained within the
          Promotions described in Exhibit A (the "Promo Content") will be
          determined by DigitalWork, subject to AOL's technical limitations, the
          terms of this Agreement and AOL's then-applicable policies relating to
          advertising and promotions. DigitalWork will submit in advance to AOL
          for its review a quarterly online
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          marketing plan with respect to the Co-Branded Site. The Parties will
          meet in person or by telephone at least monthly to review operations
          and performance hereunder, including a review of the Promo Content to
          ensure that it is designed to maximize performance. DigitalWork will
          consistently update the Promo Content as often as necessary to
          maximize effectiveness of the Promotions, as reasonably and mutually
          agreed. Except to the extent expressly described herein, the specific
          form, placement, duration and nature of the Promotions will be as
          determined by AOL in its reasonable editorial discretion (consistent
          with the editorial composition of the applicable screens).

    1.4.  DigitalWork Promotion of Co-Branded Site and AOL. As set forth in
          fuller detail in Exhibit C, DigitalWork will not promote any third
          party (other than AOL or Netscape or their designated affiliates) as a
          preferred online business center (e.g., access provider, content
          portal, or communications (e-mail or instant message) service) and
          will promote the availability of the Co-Branded Site through the AOL
          Network.

2.  CO-BRANDED SITE.

    2.1.  Creation of Co-Branded Site. DigitalWork will create a customized, co-
          branded version of DigitalWork's primary Interactive Site as the
          Co-Branded Site (to the extent consistent with the terms hereof),
          including distinct versions of the Co-Branded Site for each applicable
          property of the AOL Network as set forth below (e.g., one for linking
          from the AOL Service which is co-branded with the AOL brand, one for
          linking from the CompuServe Service which is co-branded with the
          CompuServe brand, etc.) (or, at AOL's option and upon reasonable
          advanced notice, just one version with the same co-branding across all
          AOL properties). DigitalWork will use commercially reasonable efforts
          to include certain distinct Content within each such distinct version
          of the Co-Branded Site, tailored and targeted to the applicable
          audience as mutually agreed (the "Brand Specific Content").
          DigitalWork will comply with AOL's and its affiliates' then generally
          applicable customization standards and design guideline templates for
          each property with respect to headers, footers, co-branding and URLs,
          by way of example as set forth on Exhibit H attached hereto. Each page
          of the Co-Branded Site shall have AOL or AOL affiliate branded headers
          and footers, be located on the URL for the appropriate AOL affiliate
          (e.g., www.digitalwork.aol.com or www.digitalwork.netscape.com) such
          that AOL receives credit for all traffic thereto, in each case in
          accordance with AOL's (or the applicable AOL affiliate's) then current
          generally applicable standards, and contain navigational links to the
          appropriate property of the AOL Network. AOL shall have the right to
          change or modify its design guideline templates and co-branding
          requirements during the Terms, to conform to general changes made to
          the AOL Network or portions thereof. Upon AOL's reasonable request,
          DigitalWork will integrate into the Co-Branded Site, AOL's tools and
          technology for chat, message boards, Quick Checkout, and Search, plus
          such other tools and technology as the Parties may further mutually
          agree, and will best efforts to so integrate AOL's Shopping Cart if
          and to the extent consistent with the DigitalWork's standard policy
          Notwithstanding anything to the contrary herein, DigitalWork shall
          have a reasonable amount of time (not to exceed 45 days from the
          execution hereof) to ramp up and implement the full extent of the co-
          branding required by this Section 2.1.

    2.2.  Content and Programming. DigitalWork will make available through the
          Co-Branded Site the comprehensive offering of Products and related
          Content described on Exhibit D. Except as mutually agreed in writing
          by the Parties, the Co-Branded Site will contain only Content that is
          directly related to the DigitalWork Products listed on Exhibit D and
          will not contain any third-party products, services, programming or
          other Content. All sales of Products through the Co-Branded Site will
          be conducted through a direct sales format (e.g., not via auctions or
          clubs (it being understood and agreeded that repeat business or
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          service over a period of time for one fee is permitted)) DigitalWork
          will not promote, sell, offer or otherwise distribute any products
          through any format other than a direct sales format (e.g., through
          auctions or clubs) without the prior written consent of AOL.
          DigitalWork will review, delete, edit, create, update and otherwise
          manage all Content available on or through the Co-Branded Site in
          accordance with the terms of this Agreement. DigitalWork will ensure
          that the Co-Branded Site does not in any respect promote, advertise,
          market or distribute the products, services or content of any other
          Interactive Service, or any entity reasonably construed to be in
          competition with any third party with which AOL has an exclusive or
          premier relationship. DigitalWork will provide AOL and the Co-Branded
          Site with the programming, content, and services set fort on Exhibit
          D. AOL will integrate DigitalWork's content, programming and services
          in the manner and areas set forth in Exhibit D.

    2.3.  Production Work. Except as agreed to in writing by the Parties
          pursuant to the "Production Work" section of the Standard Online
          Commerce Terms & Conditions attached hereto as Exhibit F, DigitalWork
          will be responsible for all production work associated with the Co-
          Branded Site, including all related costs and expenses.

    2.4.  Technology. DigitalWork will use best efforts consistent with
          DigitalWork's standard policies to conform its promotion and sale of
          Products through the Co-Branded Site to the then-existing technologies
          identified by AOL which are optimized for the AOL Service including,
          without limitation, any "quick checkout" tool which AOL may implement
          to facilitate purchase of products or services in the Co-Branded Site
          by AOL Users from DigitalWork through the Co-Branded Site. AOL will be
          entitled to require reasonable changes to the Content (including,
          without limitation, the features or functionality) within any linked
          pages of the Co-Branded Site to the extent such Content will, in AOL's
          good faith judgment, adversely affect any operational aspect of the
          AOL Network. AOL reserves the right to review and test the Co-Branded
          Site from time to time to determine whether the site is compatible
          with AOL's then-available client and host software and the AOL
          Network.

    2.5.  Product Offering. DigitalWork will ensure that the Co-Branded Site
          includes all of the Products and other Content (including, without
          limitation, any features, offers, contests, functionality or
          technology) that are then made available by or on behalf of
          DigitalWork through any Additional DigitalWork Channel; provided,
          however, that (i) such inclusion will not be required where it is
          commercially or technically impractical to either Party (i.e.,
          inclusion would cause either Party to incur substantial incremental
          costs); and (ii) the specific changes in scope, nature and/or
          offerings required by such inclusion will be subject to AOL's review
          and approval and the terms of this Agreement.

    2.6.  Pricing and Terms. DigitalWork will ensure that: (i) the prices (and
          any other required consideration) for Products in the Co-Branded Site
          do not exceed the prices for the Products or substantially similar
          Products offered by or on behalf of DigitalWork through any Additional
          DigitalWork Channel; (ii) the terms and conditions related to Products
          in the Co-Branded Site are no less favorable in any respect to the
          terms and conditions for the Products or substantially similar
          Products offered by or on behalf of DigitalWork through any Additional
          DigitalWork Channel; and (iii) both the prices and the terms and
          conditions related to the overall Product line in the Co-Branded Site
          are reasonably competitive in the aggregate with the prices and terms
          and conditions for the Products or substantially similar Products
          (taking into account relative quality) offered by any comparable third
          party.

    2.7.  Exclusive Offers/Member Benefits. The overall program of special/
          promotional offers made available to AOL Users by DigitalWork through
          the Co-Branded Site shall, in the
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          aggregate, be at least as good as any program of special or
          promotional offers made available by or on behalf of DigitalWork
          through any Additional DigitalWork Channel. In addition, DigitalWork
          shall promote through the Co-Branded Site on a regular and consistent
          basis special offers exclusively available to AOL Users (the "AOL
          Exclusive Offers"). DigitalWork shall, at all times, feature at least
          one AOL Exclusive Offer for AOL Users. The AOL Exclusive Offer made
          available by DigitalWork shall provide a substantial member benefit to
          AOL Users, either by virtue of a meaningful price discount, product
          enhancement, unique service benefit or other special feature.
          DigitalWork will provide AOL with reasonable prior notice of AOL
          Exclusive Offers so that AOL can market the availability of such AOL
          Exclusive Offers in the manner AOL deems appropriate in its editorial
          discretion.

    2.8.  Operating Standards. DigitalWork will ensure that the Co-Branded Site
          complies at all times with the standards set forth in Exhibit E. To
          the extent site standards are not established in Exhibit E with
          respect to any aspect or portion of the Co-Branded Site (or the
          Products or other Content contained therein), DigitalWork will provide
          such aspect or portion at a level of accuracy, quality, completeness,
          and timeliness which meets or exceeds prevailing standards in the
          business-to-business industry. In the event DigitalWork fails to
          comply with any material terms of this Agreement or any Exhibit
          attached hereto, AOL will have the right (in addition to any other
          remedies available to AOL hereunder) to decrease the promotion it
          provides to DigitalWork hereunder (and to decrease or cease any other
          contractual obligation hereunder) until such time as DigitalWork
          corrects its non-compliance (and in such event, AOL will be relieved
          of the proportionate amount of any promotional commitment made to
          DigitalWork by AOL hereunder corresponding to such decrease in
          promotion) and any revenue threshold(s) set forth in Section 4 will
          each be adjusted proportionately to correspond to such decrease in
          promotion and other obligations during the period of non-compliance.

    2.9.  Advertising Sales. AOL will own all advertising inventory within the
          Co-Branded Site and will have the exclusive right to license and/or
          sell all Advertisements in the Co-Branded Site (who AOL may sell such
          ads to, and for what products or services, shall be subject to
          DigitalWork's reasonable standard advertising policies as made
          available to AOL). DigitalWork may not incorporate or link to any
          Advertisement or other commercial elements without AOL's prior written
          approval. DigitalWork will provide AOL with a meaningful opportunity
          to discuss in good faith the possibility (subject to mutual agreement
          on terms) for AOL to exclusively sell all advertising inventory on
          some or all of: the Standard Site and/or any other DigitalWork
          Interactive Site.

    2.10. Traffic Flow. DigitalWork will take reasonable efforts to ensure that
          AOL traffic is either kept within the Co-Branded Site or channeled
          back into the AOL Network (with the exception of advertising links
          sold and implemented pursuant to the Agreement). The Parties will work
          together on implementing mutually acceptable links from the Co-Branded
          Site back to the AOL Service. In the event that AOL points to the Co-
          Branded Site or any other DigitalWork Interactive Site or otherwise
          delivers traffic to such site hereunder, DigitalWork will ensure that
          navigation back to the AOL Network from such site, whether through a
          particular pointer or link, the "back" button on an Internet browser,
          the closing of an active window, or any other return mechanism, shall
          not be interrupted by DigitalWork through the use of any intermediate
          screen or other device not specifically requested by the user,
          including without limitation through the use of any html popup window
          or any other similar device. Rather, such AOL traffic shall be pointed
          directly back to the AOL Network as designated by AOL. DigitalWork
          will modify links within the co-branded pages, where appropriate, to
          re-circulate users to the appropriate AOL property. DigitalWork will
          ensure that all AOL users in the co-branded areas will not be
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          able to access any additional links to DigitalWork's generally
          available Web site, other than those areas set forth on Exhibit B.

3.  PAYMENTS.

    3.1.  Guaranteed Payments. DigitalWork will pay AOL a non-refundable
          guaranteed payment of Six Million Dollars (US$6,000,000), payable as
          follows: (a) One Million Dollars (US $1,000,000) upon execution
          hereof, and (b) Five Million Dollars (US % 5,000,000) within thirty
          (30) of the full execution hereof.

    3.2.  Sharing of Transaction Revenues. During the Initial Term, DigitalWork
          shall retain *** of the Transaction Revenues generated by DigitalWork
          in the Co-Branded Site.

    3.3.  Sharing of Advertising Revenues. AOL shall own the rights to
          Advertising Revenues generated through the Co-Branded Site, as set
          forth in Section 2.9. AOL will pay to DigitalWork, *** of Advertising
          Revenues received by AOL for such Advertisements in the Co-Branded
          Site as described herein on a quarterly basis within thirty days
          following the end of the quarter in which such amounts were generated.

    3.4.  Late Payments; Wired Payments. All amounts owed hereunder not paid
          when due and payable will bear interest from the date such amounts are
          due and payable at such time. All payments required hereunder will be
          paid in immediately available, non-refundable U.S. funds wired to the
          "America Online" account, Account Number *** at The Chase Manhattan
          Bank, 1 Chase Manhattan Plaza, New York, NY 10081 (ABA: ***).

    3.5.  Auditing Rights. DigitalWork will maintain complete, clear and
          accurate records of all expenses, revenues and fees in connection with
          the performance of this Agreement. For the sole purpose of ensuring
          compliance with this Agreement, AOL (or its representative) will have
          the right to conduct a reasonable and necessary inspection of portions
          of the books and records of DigitalWork which are relevant to
          DigitalWork's performance pursuant to this Agreement. Any such audit
          may be conducted after 20 business days prior written notice to
          DigitalWork. AOL shall bear the expense of any audit conducted
          pursuant to this Section 4.5 unless such audit shows an error in AOL's
          favor amounting to a deficiency to AOL in excess of (5%) of the actual
          amounts paid and/or payable to AOL hereunder, in which event
          DigitalWork shall bear the reasonable expenses of the audit.
          DigitalWork shall pay AOL the amount of any deficiency discovered by
          AOL within (30) days after receipt of notice thereof from AOL.

    3.6.  Taxes. DigitalWork will collect and pay and indemnify and hold AOL
          harmless from, any sales, use, excise, import or export value added or
          similar tax or duty not based on AOL's net income, including any
          penalties and interest, as well as any costs associated with the
          collection or withholding thereof, including attorneys' fees.

    3.7.  Reports.

          3.7.1.  Sales Reports. DigitalWork will provide AOL in an automated
                  manner with a quarterly report (and will use commercially
                  reasonable efforts to provide monthly reports if requested by
                  AOL) in a mutually agreed format, detailing the following
                  activity in such period (and any other information mutually
                  agreed upon by the Parties or reasonably required for
                  measuring revenue activity by DigitalWork through the Co-
                  Branded Site): (i) summary sales information by day (date,
                  number of Products, number of orders, total Transaction
                  Revenues); and (ii) detailed sales information (purchaser name
                  and screenname (with respect to screenname, if commercially
                  reasonable) (or e-mail address), SKU or Product description)
                  (in information in clauses (i) and (ii), "Sales Reports"). AOL
                  will be entitled to use the Sales Reports in its business
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                                                CONFIDENTIAL TREATMENT REQUESTED

                  operations, subject to the terms of this Agreement. AOL
                  acknowledges that such reports may contain Confidential
                  Information as defined herein.

          3.7.2.  Usage Reports. AOL shall provide DigitalWork with standard
                  usage information related to the Promotions (e.g. a schedule
                  of the Impressions delivered by AOL at such time) which is
                  similar in substance and form to the reports provided by AOL
                  to other interactive marketing partners similar to
                  DigitalWork. DigitalWork acknowledges that such information
                  may be Confidential Information as defined herein. Upon
                  reasonable request by DigitalWork, AOL shall supply
                  independent verification of such Impressions reports, verified
                  by AOL's independent auditor, similar in substance and form to
                  the verifications provided by AOL to other interactive
                  marketing partners similar to DigitalWork.

          3.7.3.  Fraudulent Transactions. To the extent permitted by applicable
                  laws, DigitalWork will provide AOL with an prompt report of
                  any fraudulent order, including the date, screenname or email
                  address and amount associated with such order, promptly
                  following DigitalWork obtaining knowledge that the order is,
                  in fact, fraudulent.

4.  WARRANTS. Concurrently with the execution hereof, and as a condition
    precedent to AOL's obligations hereunder, DigitalWork shall enter into the
    Preferred Stock Subscription Warrant Agreement with AOL (the "Warrant
    Agreement").

5.  TERM; RENEWAL; TERMINATION.

    5.1.  Term. Unless earlier terminated as set forth herein, the initial term
          of this Agreement will be eighteen (18) months from and after the
          Effective Date (the "Initial Term").

    5.2.  Renewal. Upon conclusion of the Initial Term, AOL will have the right
          to renew the Agreement for a one-year renewal term (the "Renewal Term"
          and together with the Initial Term, the "Term"). The Renewal Term
          shall automatically commence following the expiration of the Initial
          Term (or prior Renewal Term, as the case may be), provided that AOL
          shall be entitled to terminate any such Renewal Term with thirty (30)
          days prior written notice to DigitalWork. The Parties may mutually
          agree to extend the Agreement for multiple additional Renewal Terms.

    5.3.  Continued Links. Upon expiration of the Term, for up to one (1) year
          thereafter, AOL may, at its discretion, continue to promote one or
          more "pointers" or links from the AOL Network to an DigitalWork
          Interactive Site and continue to use DigitalWork's trade names, trade
          marks and service marks in connection therewith (collectively, a
          "Continued Link"). So long as AOL maintains a Continued Link, (a)
          DigitalWork shall maintain its Co-Branded Site, and pay AOL eight and
          three-quarters percent (8.75%) of all Transaction Revenues from AOL
          Purchasers sourced after the Term and during such Continued Link (on a
          quarterly basis within 30 days following the end of the quarter in
          which such Transaction Revenues were generated), and (b) Sections 3.4
          through 3.7, along with the terms of Exhibit G hereto shall continue
          to apply with respect to the Continued Link and any transactions
          arising therefrom.

    5.4.  Termination for Breach. Except as expressly provided elsewhere in this
          Agreement, either Party may terminate this Agreement at any time in
          the event of a material breach of the Agreement by the other Party
          which remains uncured after thirty (30) days written notice thereof to
          the other Party (or such shorter period as may be specified elsewhere
          in this Agreement). Notwithstanding the foregoing, in the event of a
          material breach of a provision that expressly requires action to be
          completed within an express period shorter than 30 days, either Party
          may terminate this Agreement if the breach remains uncured after
          written notice thereof to the other Party.
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    5.5.  Termination for Bankruptcy/Insolvency. Either Party may terminate this
          Agreement immediately following written notice to the other Party if
          the other Party (i) ceases to do business in the normal course, (ii)
          becomes or is declared insolvent or bankrupt, (iii) is the subject of
          any proceeding related to its liquidation or insolvency (whether
          voluntary or involuntary) which is not dismissed within ninety (90)
          calendar days or (iv) makes an assignment for the benefit of
          creditors.

    5.6.  Termination on Change of Control. In the event of (i) a Change of
          Control of DigitalWork resulting in control of DigitalWork by an
          Interactive Service or (ii) a Change of Control of AOL, AOL may
          terminate this Agreement by providing thirty (30) days prior written
          notice of such intent to terminate; provided that, if AOL elects to so
          terminate as a result of a Change of Control of AOL, then AOL shall
          deliver a pro rata refund to DigitalWork of amounts paid by
          DigitalWork to the extent unearned by AOL (i.e., to the extent of
          undelivered Impressions Commitment at time of termination).

    5.7.  Press Releases. Each Party will submit to the other Party, for its
          prior written approval, which will not be unreasonably withheld or
          delayed, any press release or any other public statement ("Press
          Release") regarding the transactions contemplated hereunder.
          Notwithstanding the foregoing, either Party may issue Press Releases
          and other disclosures as required by law without the consent of the
          other Party and in such event, the disclosing Party will provide at
          least five (5) business days prior written notice of such disclosure.
          The failure by one Party to obtain the prior written approval of the
          other Party prior to issuing a Press Release (except as required by
          law) shall be deemed a material breach of this Agreement. Because it
          would be difficult to precisely ascertain the extent of the injury
          caused to the non-breaching party, in the event of such material
          breach, the non-breach party may elect to either (a) terminate this
          Agreement immediately upon notice to the other Party, or (b) as
          liquidated damages, elect to modify the Impression commitment
          hereunder by (15%) (either an increase in Impressions if AOL has
          materially breached the Agreement or a decrease in Impressions if
          DigitalWork has materially breached the Agreement). The Parties agree
          that the liquidated damages set forth are a reasonable approximation
          of the injury that would be suffered by the non-breaching Party.

6.  NETSCAPE TOOLS, UTILITIES & PROGRAMMING.

    6.1.  Netscape Open Business Directory. Netscape will integrate DigitalWork,
          and DigitalWork will use good faith efforts to provide an opt-in for
          its business users to be integrated into, the Netscape Open Business
          Directory (subject to all generally applicable terms thereof, as
          available online). DigitalWork and its business users integrated into
          the Netscape Open Business Directory will qualify for specific
          Netscape "Members only" reduced price and/or enhanced value products
          and services. In addition, DigitalWork business users will be able to
          search for and find buyers and sellers and to leverage Netscape
          generally available value-added business-to-business e-commerce hosted
          services such as auctions, catalog buying, and bid-quote. DigitalWork
          understands and agrees that the Netscape Open Business Directory
          product may be structured by AOL to be provided by Netscape or
          by a third party, and that, if provided by a third party, AOL shall
          not be required to force such third party to accept the terms of this
          Section 6.1, and DigitalWork may not be able to so participate;
          provided that AOL shall use commercially reasonable efforts to request
          of such third party to consent to working with DigitalWork. AOL may
          consider in good faith the possibility of using DigitalWork as such
          third party. Notwithstanding the forgoing, if requested by AOL and/or
          such third party, DigitalWork shall participate.

    6.2.  Netscape Business Card. DigitalWork will be integrated into a co-
          branded Netscape Business Card (subject to all generally applicable
          terms thereof), enabling DigitalWork to provide specific photos and
          programming related to its products and services and leverage Netscape
          generally available value-added business-to-business e-commerce
          services. DigitalWork will use good faith efforts to evaluate
          offering to its partners and users accessing DigitalWork's generally
          available web sites, the opportunity to be integrated into a co-

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          branded Netscape Business Card (subject to all generally applicable
          terms thereof). To the extent a DigitalWork partner or end user
          subscribes for any revenue generating service in the Netscape Business
          Cards, Netscape will pay DigitalWork, *** of *** generated from such
          premium integration. Netscape shall pay such amounts to DigitalWork on
          a quarterly basis within (30) days following the end of the quarter in
          which such amounts were generated. DigitalWork understands and agrees
          that the Netscape Business Card product may be structured by AOL
          to be provided by Netscape or by a third party, and that, if provided
          by a third party, AOL shall not be required to force such a third
          party to accept the terms of this Section 6.7, and DigitalWork may not
          be able to so participate; provided that AOL shall use commercially
          reasonably efforts to request of such third part to consent to working
          with DigitalWork AOL may consider the possibility of using DigitalWork
          as such third party. Notwithstanding the forgoing, if requested by AOL
          and/or such third party DigitalWork shall participate.

    6.3.  Co-Branded AIM Client. Concurrently with the execution hereof, and as
          a condition precedent to the effectiveness hereof, the Parties shall
          enter into the AIM Agreement.

    6.4.  Netscape Programming. Within 3 days of any such request from Netscape,
          DigitalWork will use good faith efforts to evaluate specific Netscape
          content, programming and links that DigitalWork may integrate into its
          generally available web site (e.g., targeted at business users). The
          parties will mutually agree upon (a) the nature of Netscape content
          and programming, if any, to be integrated on the DigitalWork web site,
          (b) the terms of any such agreement, and (c) the carriage/integration
          plan for such content and programming. DigitalWork will integrate such
          Netscape content and programming, if any, throughout the DigitalWork
          web based application, and will provide navigational links throughout
          the DigitalWork web based applications to the co-branded areas
          containing the Netscape programming.

7.  MANAGEMENT COMMITTEE/ARBITRATION.

    7.1.  Management Committee. The Parties will act in good faith and use
          commercially reasonable efforts to promptly resolve any claim,
          dispute, claim, controversy or disagreement (each a "Dispute") between
          the Parties or any of their respective subsidiaries, affiliates,
          successors and assigns under or related to this Agreement or any
          document executed pursuant to this Agreement or any of the
          transactions contemplated hereby. If the Parties cannot resolve the
          Dispute within such time frame, the Dispute will be submitted to the
          Management Committee for resolution. For ten (10) days following
          submission of the Dispute to the Management Committee, the Management
          Committee will have the exclusive right to resolve such Dispute;
          provided further that the Management Committee will have the final and
          exclusive right to resolve Disputes arising from any provision of the
          Agreement which expressly or implicitly provides for the Parties to
          reach mutual agreement as to certain terms. If the Management
          Committee is unable to amicably resolve the Dispute during the ten-day
          period, then the Management Committee will consider in good faith the
          possibility of retaining a third party mediator to facilitate
          resolution of the Dispute. In the event the Management Committee
          elects not to retain a mediator, the dispute will be subject to the
          resolution mechanisms described below. "Management Committee" will
          mean a committee made up of a senior executive from each of the
          Parties for the purpose of resolving Disputes under this Section 7 and
          generally overseeing the relationship between the Parties contemplated
          by this Agreement. Neither Party will seek, nor will be entitled to
          seek, binding outside resolution of the Dispute unless and until the
          Parties have been unable amicably to resolve the Dispute as set forth
          in this Section 7 and then, only in compliance with the procedures set
          forth in this Section 7.

    7.2.  Arbitration. Except for Disputes relating to issues of (i) proprietary
          rights, including but not limited to intellectual property and
          confidentiality, and (ii) any provision of the Agreement which
          expressly or implicitly provides for the Parties to reach mutual
          agreement as to certain terms (which will be resolved by the Parties
          solely and exclusively through amicable resolution as set forth in
          Section 7.1), any Dispute not resolved by amicable resolution as set
          forth in Section 7.1 will be governed exclusively and finally by
          arbitration. Such arbitration will be conducted by the American
          Arbitration Association ("AAA") in Washington, D.C. and will be
          initiated and conducted in accordance with the Commercial Arbitration
          Rules ("Commercial Rules") of the AAA, including the AAA Supplementary
          Procedures for Large Complex Commercial Disputes ("Complex
          Procedures"), as such rules will be in effect on the date of delivery
          of a demand for arbitration ("Demand"), except to the extent that such
          rules are inconsistent

<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

          with the provisions set forth herein. Notwithstanding the foregoing,
          the Parties may agree in good faith that the Complex Procedures will
          not apply in order to promote the efficient arbitration of Disputes
          where the nature of the Dispute, including without limitation the
          amount in controversy, does not justify the application of such
          procedures.

    7.3.  Selection of Arbitrators. The arbitration panel will consist of three
          arbitrators. Each Party will name an arbitrator within ten (10) days
          after the delivery of the Demand. The two arbitrators named by the
          Parties may have prior relationships with the naming Party, which in a
          judicial setting would be considered a conflict of interest. The third
          arbitrator, selected by the first two, should be a neutral
          participant, with no prior working relationship with either Party. If
          the two arbitrators are unable to select a third arbitrator within ten
          (10) days, a third neutral arbitrator will be appointed by the AAA
          from the panel of commercial arbitrators of any of the AAA Large and
          Complex Resolution Programs. If a vacancy in the arbitration panel
          occurs after the hearings have commenced, the remaining arbitrator or
          arbitrators may not continue with the hearing and determination of the
          controversy, unless the Parties agree otherwise.

    7.4.  Governing Law. The Federal Arbitration Act, 9 U.S.C. Secs. 1-16, and
          not state law, will govern the arbitrability of all Disputes. The
          arbitrators will allow such discovery as is appropriate to the
          purposes of arbitration in accomplishing a fair, speedy and cost-
          effective resolution of the Disputes. The arbitrators will reference
          the Federal Rules of Civil Procedure then in effect in setting the
          scope and timing of discovery. The Federal Rules of Evidence will
          apply in toto. The arbitrators may enter a default decision against
          any Party who fails to participate in the arbitration proceedings.

    7.5.  Arbitration Awards. The arbitrators will have the authority to award
          compensatory damages only. Any award by the arbitrators will be
          accompanied by a written opinion setting forth the findings of fact
          and conclusions of law relied upon in reaching the decision. The award
          rendered by the arbitrators will be final, binding and non-appealable,
          and judgment upon such award may be entered by any court of competent
          jurisdiction. The Parties agree that the existence, conduct and
          content of any arbitration will be kept confidential and no Party will
          disclose to any person any information about such arbitration, except
          as may be required by law or by any governmental authority or for
          financial reporting purposes in each Party's financial statements.

    7.6.  Fees. Each Party will pay the fees of its own attorneys, expenses of
          witnesses and all other expenses and costs in connection with the
          presentation of such Party's case (collectively, "Attorneys' Fees").
          The remaining costs of the arbitration, including without limitation,
          fees of the arbitrators, costs of records or transcripts and
          administrative fees (collectively, "Arbitration Costs") will be borne
          equally by the Parties. Notwithstanding the foregoing, the arbitrators
          may modify the allocation of Arbitration Costs and award Attorneys'
          Fees in those cases where fairness dictates a different allocation of
          Arbitration Costs between the Parties and an award of Attorneys' Fees
          to the prevailing Party as determined by the arbitrators.

    7.7.  Non Arbitratable Disputes. Any Dispute that is not subject to final
          resolution by the Management Committee or to arbitration under this
          Section 7 or by law (collectively, "Non-Arbitration Claims") will be
          brought in a court of competent jurisdiction in the State of New York.
          Each Party irrevocably consents to the exclusive jurisdiction of the
          courts of the State of New York and the federal courts situated in the
          State of New York, over any and all Non-Arbitration Claims and any and
          all actions to enforce such claims or to recover damages or other
          relief in connection with such claims.

<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

8.  iPLANET. Netscape and DigitalWork will use good faith efforts to evaluate a
    relationship with iPlanet for transaction and commerce related applications
    and enterprise software on terms to be mutually agreed upon by the Parties.
    The Parties will develop a specifications requirements document within (30)
    days of full execution hereof.

9.  MISCELLANEOUS. DigitalWork will provide AOL with a meaningful opportunity to
    discuss in good faith the possibility (subject to mutual agreement on terms)
    for AOL to provide future small business, SOHO, vertical trading community
    activities provided by DigitalWork, including, without limitation, access,
    vertical trading community platforms, and trading systems. This right does
    not obligate DigitalWork to purchase any such products or services from AOL.
    DigitalWork will provide AOL with a meaningful opportunity to discuss in
    good faith the possibility (subject to mutual agreement on terms) for
    DigitalWork to incorporate any AOL Component Product on the Standard Site.

10. STANDARD TERMS. The Standard Online Commerce Terms & Conditions set forth on
    Exhibit F attached hereto and Standard Legal Terms & Conditions set forth on
    Exhibit G attached hereto are each hereby made a part of this Agreement.

IN WITNESS WHEREOF, the Parties hereto have executed this Agreement as of the
Effective Date

AMERICA ONLINE, INC.                        DIGITALWORK.COM, INC.

By:/s/ David Colburn                        By: /s/ John Banta
   ---------------------------                  --------------------------
Name:                                       Name:
Title:                                      Title:

<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

                                   EXHIBIT A
                              Placement/Promotion
                              -------------------

I.
<TABLE>
<CAPTION>
<S>                                         <C>
-------------------------------------------------------------------------------
AREA                                        DESCRIPTION
-------------------------------------------------------------------------------

-------------------------------------------------------------------------------
Level 1 Promotion                           *** Impressions
-------------------------------------------------------------------------------
Product Integration Level A
-------------------------------------------------------------------------------
Product Integration Level B
-------------------------------------------------------------------------------
Product Integration Level C
-------------------------------------------------------------------------------
Homepage Integration
-------------------------------------------------------------------------------

-------------------------------------------------------------------------------
Level 2 Promotions                          *** Impressions
-------------------------------------------------------------------------------
Netcenter
-------------------------------------------------------------------------------
-------------------------------------------------------------------------------
Business:                                   Rotational Banners
Toolkit Articles, Her Business
-------------------------------------------------------------------------------
Small Business:                             Rotational Banners
Main, departments
-------------------------------------------------------------------------------
Small Business - Research Button            Rotational Button
Sponsorship
-------------------------------------------------------------------------------
Business:                                   Rotational Text Links
Daily News, Toolkit Articles
-------------------------------------------------------------------------------
Her Business                                Rotational Text Links
-------------------------------------------------------------------------------
Small Business - Departments                Rotational Text Links
-------------------------------------------------------------------------------
Run of Netscape Channel                     Rotational Banners & Text Links
-------------------------------------------------------------------------------
Computing - Smart Update                    Rotational Banner
-------------------------------------------------------------------------------
Run of Computing & Internet                 Rotational Banners & Text Links
-------------------------------------------------------------------------------
Computing & Internet:                       Rotational Banners
Tech Resources, Software Review,
Support Books,
-------------------------------------------------------------------------------
Run of Personal Finance                     Rotational Banners & Text Links
-------------------------------------------------------------------------------
Run of Site Central - Business              Rotational Banners
-------------------------------------------------------------------------------
AOL Service
-------------------------------------------------------------------------------
Business News:                              Rotational Banners
Wire Press Release, Newsfeeds,
Miscellaneous Articles, Feature Articles,
-------------------------------------------------------------------------------
</TABLE>
<PAGE>

                                                Confidential Treatment Requested

<TABLE>
--------------------------------------------------------------------------------
<S>                                          <C>
Business Week:                               Rotational Banners
Daily Briefing, Miscellaneous, Cover Story
--------------------------------------------------------------------------------
Market Day - Mid Day report                  Rotational Banners
--------------------------------------------------------------------------------
BKH - Advertising, Sales & Marketing         Rotational Banners
--------------------------------------------------------------------------------
BKH - Women-Owned Business                   Rotational Banners
--------------------------------------------------------------------------------
Industry - Sales & Marketing                 Rotational Banners
--------------------------------------------------------------------------------
Professional Forums                          Rotational Banners
--------------------------------------------------------------------------------
Run of Workplace                             Rotational Banners
--------------------------------------------------------------------------------
Market Player Sponsorship                    Sponsorship Button
(exact dates to be determined)
--------------------------------------------------------------------------------
Market Player Sponsorship - Market Player    One 2 Month Sponsorship Throughout
Badge                                        the Year
--------------------------------------------------------------------------------
Personal Finance Stock Quotes                Rotational Banners
--------------------------------------------------------------------------------
Run of Personal Finance                      Rotational Banners
--------------------------------------------------------------------------------
AOL.com
--------------------------------------------------------------------------------
Computing channel: Multimedia Screen         Rotational Great Deals Text Links
--------------------------------------------------------------------------------
Business & Careers Main Screen               Rotational Great Deals Text Links
--------------------------------------------------------------------------------
Web Center - Run of Personal Finance         Rotational Banners
--------------------------------------------------------------------------------
My AOL.com Run of Business News              Rotational Banners
--------------------------------------------------------------------------------
Yellow Pages - Business Services             Rotational Banners
--------------------------------------------------------------------------------
Hometown:                                    Rotational Banners
Run of Home Based Businesses Member
Pages, Run of Home Based
Businesses, Run of Hometown Business
--------------------------------------------------------------------------------
CompuServe
--------------------------------------------------------------------------------
Business:                                    Rotational Banners
Main, Careers, Other
Soho
--------------------------------------------------------------------------------
Forum:                                       Rotational Banners
Business, Computing Support, Personal
Finance
--------------------------------------------------------------------------------
Run of Computing Channel                     Rotational Banners
--------------------------------------------------------------------------------
Run of Personal Finance Channel              Rotational Banners
--------------------------------------------------------------------------------
Cross Brand
--------------------------------------------------------------------------------
Classified Plus:                             Rotational Banners
Business Services, Business Category Main
--------------------------------------------------------------------------------
Search 2000 Sponsorship (AOL, AOLC,          Rotational Sponsorship Button
NSCP):
Business Main, Business Advertising,
Business Marketing
--------------------------------------------------------------------------------
                                             Rotational Banners
--------------------------------------------------------------------------------
</TABLE>
<PAGE>

                       CONFIDENTIAL TREATMENT REQUESTED

<TABLE>
--------------------------------------------------------------------------------
Level 3 Promotions                          Impressions
--------------------------------------------------------------------------------
<S> <C>
Netcenter
--------------------------------------------------------------------------------
Netscape Homepage                           Rotational Banners
--------------------------------------------------------------------------------
Netscape Download                           Rotational Banners
--------------------------------------------------------------------------------
Run of Site Central                         Rotational Banners and Text Links
--------------------------------------------------------------------------------
Netscape Run of Service                     Rotational Banners and Text Links
--------------------------------------------------------------------------------
AOL Service
--------------------------------------------------------------------------------
AOL Service Email Inbox                     Rotational Banners
--------------------------------------------------------------------------------
AOL Run of Service                          Rotational Banners
--------------------------------------------------------------------------------
AOL.com
--------------------------------------------------------------------------------
AOL.com Run of Yellow Pages                 Rotational Banners
--------------------------------------------------------------------------------
CompuServe
--------------------------------------------------------------------------------
CompuServe and Compuserve.com Run of        Rotational Banners
Service
--------------------------------------------------------------------------------
Cross Brands
--------------------------------------------------------------------------------
Run of Calendar                             Rotational Banners
--------------------------------------------------------------------------------
Run of Classifieds                          Rotational Banners
--------------------------------------------------------------------------------
Run of Search 2000                          Rotational Banners
--------------------------------------------------------------------------------
</TABLE>

II.  During the Term, subject to the terms and conditions hereof, DigitalWork
     shall have the right to use the following Keyword Search Term on the AOL
     Service: "DigitalWork", to link to the Co-Branded Site.
<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

                                   EXHIBIT B
                                  Definitions
                                  -----------

The following definitions will apply to this Agreement:

Additional DigitalWork Channel.  Any other distribution channel (e.g., an
Interactive Service other than AOL) through which DigitalWork makes available an
offering comparable in nature to the Co-Branded Site.

Advertising Revenues.  Aggregate amounts collected by AOL or its agents, as the
case may be, arising from the license or sale of Advertisements that appear
within any pages of the Co-Branded Site, less AOL's Advertising Sales
Commissions.  AOL Advertising Revenues does not include amounts arising from
Advertisements on any screens or forms preceding, framing or otherwise directly
associated with the Co-Branded Site, which such screens and forms are owned and
controlled exclusively by AOL.

Advertising Sales Commission.  (i) Actual amounts paid as commission to third
party agencies by either buyer or seller in connection with sale of the
Advertisement or (ii) **, in the event the Party has sold the Advertisement
directly and will not be deducting any third party agency commissions.

Advertisements. (a) Any advertisements, links, pointers, sponsorships, buttons,
banners, navigation, or any other placements or promotions; or (b) any other
services or rights to the extent generally recognized and used as a medium for
advertisements (including without limitation `affiliate programs' or referral
sales), in each case, whether for a fixed placement fee or a bounty based on
sales.

AIM Agreement. That Certain AOL Instant Messenger Marketing Agreement, dated as
of the date hereof between the Parties.

AOL Interactive Site. Any Interactive Site which is managed, maintained, owned
or controlled by AOL or its agents.

AOL Look and Feel.  The elements of graphics, design, organization,
presentation, layout, user interface, navigation and stylistic convention
(including the digital implementations thereof) which are generally associated
with Interactive Sites within the AOL Service or AOL.com.

AOL Member.  Any authorized user of the AOL Service, including any sub-accounts
using the AOL Service under an authorized master account.

AOL Network.  (i) The AOL Service, (ii) AOL.com, (iii) CompuServe, (iv) Digital
City, (v) Netcenter, and (vi) any other product or service owned, operated,
distributed or authorized to be distributed by or through AOL or its affiliates
worldwide (and including those properties excluded from the definitions of the
AOL Service or AOL.com).  It is understood and agreed that the rights of
DigitalWork relate only to the AOL Service and AOL.com and not generally to the
AOL Network.

AOL Purchaser.  Any person or entity who enters the Co-Branded Site from the AOL
Network including, without limitation, from any third party area therein (to the
extent entry from such third party area is traceable through both Parties' ***),
and generates Transaction Revenues (regardless of whether such person or entity
provides an e-mail address during registration or entrance to the Co-Branded
Site which includes a domain other than an "AOL.com" domain); provided that any
person or entity who has previously satisfied the definition of AOL Purchaser
will remain an AOL Purchaser, and any subsequent purchases by such person or
entity (e.g., as a result of e-mail solicitations or any off-line means for
receiving orders requiring purchasers to reference a specific promotional
identifier or tracking code) will also give rise to Transaction Revenues
hereunder (and will not be conditioned on the person or entity's satisfaction of
clauses (i) or (ii) above).

<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

AOL Service. The standard narrow-band U.S. version of the America Online(R)
brand service, specifically excluding (a) AOL.com, Netcenter or any other AOL
Interactive Site, (b) the international versions of an America Online service
(e.g., AOL Japan), (c) the CompuServe(R) brand service and any other CompuServe
products or services (d) "Driveway," "ICQ(TM)," "AOL NetFind(TM)," "AOL Instant
Messenger(TM)," "Digital City," "NetMail(TM)," "Electra", "Thrive", "Real Fans",
"Love@AOL", "Entertainment Asylum," "AOL Hometown," "My News" or any similar
independent product, service or property which may be offered by, through or
with the U.S. version of the America Online(R) brand service, (e) any
programming or Content area offered by or through the U.S. version of the
America Online(R) brand service over which AOL does not exercise complete
operational control (including, without limitation, Content areas controlled by
other parties and member-created Content areas), (f) any yellow pages, white
pages, classifieds or other search, directory or review services or Content
offered by or through the U.S. version of the America Online brand service, (g)
any property, feature, product or service which AOL or its affiliates may
acquire subsequent to the Effective Date and (h) any other version of an America
Online service which is materially different from the standard narrow-band U.S.
version of the America Online brand service, by virtue of its branding,
distribution, functionality, Content or services, including, without limitation,
any co-branded version of the service or any version distributed through any
broadband distribution platform or through any platform or device other than a
desktop personal computer.

AOL User.  Any user of the AOL Service, AOL.com, CompuServe, Digital City,
Netcenter, or the AOL Network.

AOL.com.  AOL's primary Internet-based Interactive Site marketed under the
"AOL.COM(TM)" brand, specifically excluding (a) the AOL Service, (b) Netcenter,
(c) any international versions of such site, (d) "ICQ," "AOL NetFind(TM)," "AOL
Instant Messenger(TM)," "NetMail(TM)," "AOL Hometown," "My News" or any similar
independent product or service offered by or through such site or any other AOL
Interactive Site, (e) any programming or Content area offered by or through such
site over which AOL does not exercise complete operational control (including,
without limitation, Content areas controlled by other parties and member-created
Content areas), (f) any programming or Content area offered by or through such
site which was operated, maintained or controlled by the former AOL Studios
division (e.g., Electra), (g) any yellow pages, white pages, classifieds or
other search, directory or review services or Content offered by or through such
site or any other AOL Interactive Site, (h) any property, feature, product or
service which AOL or its affiliates may acquire subsequent to the Effective Date
and (i) any other version of an America Online Interactive Site which is
materially different from AOL's primary Internet-based Interactive Site marketed
under the "AOL.COM(TM)" brand, by virtue of its branding, distribution,
functionality, Content or services, including, without limitation, any co-
branded versions or any version distributed through any broadband distribution
platform or through any platform or device other than a desktop personal
computer.

Co-Branded Site.  The specific customized area or web site to be promoted and
distributed by AOL hereunder through which DigitalWork can market and complete
transactions regarding its Products, as more fully described in Section 2.

Change of Control.  (a) The consummation of a reorganization, merger or
consolidation or sale or other disposition of substantially all of the assets of
a party or (b) the acquisition by any individual, entity or group (within the
meaning of Section 13(d)(3) or 14(d)(2) of the Securities Exchange Act of 1933,
as amended) of beneficial ownership (within the meaning of Rule 13d-3
promulgated under such Act) of more than 50% of either (i) the then outstanding
shares of common stock of such party; or (ii) the combined voting power of the
then outstanding voting securities of such party entitled to vote generally in
the election of directors.

Component Products.  Any of the following products or services:  (i)
Communications or community tools, products or services (e.g., instant
messaging, chat, voice-activated chat, voice message, IP telephony, e-mail,
message boards) (but specifically excluding a reminder service), (ii) search
engines, navigation services, or directories/listings (e.g., web search, white
pages, yellow pages, member

<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

directories, open directories), (iii) personalization services (e.g.,
homesteading/personal web publishing, calendar functions, "You've Got Pictures"
or other similar photographic services), (iv) shopping guides, decision guides,
`robots', or other similar shopping or decision aids, or (v) commerce/content
aggregation.

CompuServe.  The standard, narrow-band U.S. version of the CompuServe brand
service, specifically excluding (a) any international versions of such service,
(b) any web-based service including "compuserve.com", "cserve.com" and "cs.com",
or any similar product or service offered by or through the U.S. version of the
CompuServe brand service, (c) Content areas owned, maintained or controlled by
CompuServe affiliates or any similar "sub-service," (d) any programming or
Content area offered by or through the U.S. version of the CompuServe brand
service over which CompuServe does not exercise complete or substantially
complete operational control (e.g., third-party Content areas), (e) any yellow
pages, white pages, classifieds or other search, directory or review services or
Content and (f) any co-branded or private label branded version of the U.S.
version of the CompuServe brand service, (g) any version of the U.S. version of
the CompuServe brand service which offers Content, distribution, services and/or
functionality materially different from the Content, distribution, services
and/or functionality associated with the standard, narrow-band U.S. version of
the CompuServe brand service, including, without limitation, any version of such
service distributed through any platform or device other than a desktop personal
computer and (h) any property, feature, product or service which CompuServe or
its affiliates may acquire subsequent to the Effective Date.

Confidential Information.  Any information relating to or disclosed in the
course of the Agreement, which is or should be reasonably understood to be
confidential or proprietary to the disclosing Party, including, but not limited
to, the material terms of this Agreement, information about AOL Members, AOL
Users, AOL Purchasers and DigitalWork customers, technical processes and
formulas, source codes, product designs, sales, cost and other unpublished
financial information, product and business plans, projections, and marketing
data.  "Confidential Information" will not include information (a) already
lawfully known to or independently developed by the receiving Party, (b)
disclosed in published materials, (c) generally known to the public, or (d)
lawfully obtained from any third party.

Content.  Text, images, video, audio (including, without limitation, music used
in synchronism or timed relation with visual displays) and other data, Products,
advertisements, promotions, URLs, links, pointers and software, including any
modifications, upgrades, updates, enhancements and related documentation.

Digital City.   The standard, narrow-band U.S. version of Digital City's local
content offerings marketed under the Digital City(R) brand name, specifically
excluding (a) the AOL Service, AOL.com, Netcenter, or any other AOL Interactive
Site, (b) any international versions of such local content offerings, (c) the
CompuServe(R) brand service and any other CompuServe products or services (d)
"Driveway," "ICQ(TM)," "AOL NetFind(TM)," "AOL Instant Messenger(TM)," "Digital
City," "NetMail(TM)," "Electra", "Thrive", "Real Fans", "Love@AOL",
"Entertainment Asylum," "AOL Hometown," "My News" or any similar independent
product, service or property which may be offered by, through or with the
standard narrow band version of Digital City's local content offerings, (e) any
programming or Content area offered by or through such local content offerings
over which AOL does not exercise complete operational control (including,
without limitation, Content areas controlled by other parties and member-created
Content areas), (f) any yellow pages, white pages, classifieds or other search,
directory or review services or Content offered by or through such local content
offerings, (g) any property, feature, product or service which AOL or its
affiliates may acquire subsequent to the Effective Date,  (h) any other version
of a Digital City local content offering which is materially different from the
narrow-band U.S. version of Digital City's local content offerings marketed
under the Digital City(R) brand name, by virtue of its branding, distribution,
functionality, Content or services, including, without limitation, any co-
branded version of the offerings or any version distributed through any
broadband distribution platform or through any platform or device other than a
desktop personal computer, and (i) Digital City-branded offerings in any local
area where such offerings are not owned or operationally controlled by America
Online, Inc. or DCI (e.g., Chicago, Orlando, South Florida, and Hampton Roads.

<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

Impression.  User exposure to the applicable Promotion, as such exposure may be
reasonably determined and measured by AOL in accordance with its standard
methodologies and protocols.

Interactive Service.  An entity offering one or more of the following: (i)
online or Internet connectivity services (e.g., an Internet service provider);
(ii) an interactive site or service featuring a broad selection of aggregated
third party interactive content (or navigation thereto) (e.g., an online service
or search and directory service)and/or marketing a broad selection of products
and/or services across numerous interactive commerce categories (e.g., an online
mall or other leading online commerce site); and (iii) communications software
capable of serving as the principal means through which a user creates, sends
and receives electronic mail or real time online messages.

Interactive Site. Any interactive site or area, including, by way of example and
without limitation, (i) an DigitalWork site on the World Wide Web portion of the
Internet or (ii) a channel or area delivered through a "push" product such as
the Pointcast Network or interactive environment such as Microsoft's Active
Desktop.

Keyword Search Terms. (a) The Keyword(TM) online search terms made available on
the AOL Service, combining AOL's Keyword(TM) online search modifier with a term
or phrase specifically related to DigitalWork (and determined in accordance with
the terms of this Agreement), and (b) the Go Word online search terms made
available on CompuServe, combining CompuServe's Go Word online search modifier
with a term or phrase specifically related to DigitalWork and determined in
accordance with the terms of this Agreement).

Licensed Content.  All Content offered through the Co-Branded Site pursuant to
this Agreement or otherwise provided by DigitalWork or its agents in connection
herewith (e.g., offline or online promotional Content, Promotions, AOL
"slideshows" , etc.), including in each case, any modifications, upgrades,
updates, enhancements, and related documentation.

Netcenter. Netscape Communications Corporation's primary Internet-based
Interactive Site marketed under the "Netscape Netcenter(TM)" brand, specifically
excluding (a) the AOL Service, (b) AOL.com, (c) any international versions of
such site, (d) "ICQ," "AOL Netfind(TM)," "AOL Instant Messenger(TM),"
"NetMail(TM)," "AOL Hometown," "My News," "Digital City(TM)," or any similar
independent product or service offered by or through such site or any other AOL
Interactive Site, (e) any programming or Content area offered by or through such
site over which AOL does not exercise complete operational control (including,
without limitation, Content areas controlled by other parties and member-created
Content areas), (f) any programming or Content area offered by or through the
U.S. version of the America Online(R) brand service which was operated,
maintained or controlled by the former AOL Studios division (e.g., Electra), (g)
any yellow pages, white pages, classifieds or other search, directory or review
services or Content offered by or through such site or any other AOL Interactive
Site, (h) any property, feature, product or service which AOL or its affiliates
may acquire subsequent to the Effective Date and (i) any other version of an AOL
or Netscape Communications Corporation Interactive Site which is materially
different from Netscape Communications Corporation's primary Internet-based
Interactive Site marketed under the "Netscape Netcenter(TM)" brand, by virtue of
its branding, distribution, functionality, Content or services, including,
without limitation, any co-branded versions and any version distributed through
any broadband distribution platform or through any platform or device other than
a desktop personal computer (e.g. Custom NetCenters built specifically for third
parties).

Product.  Any product, good or service which DigitalWork (or others acting on
its behalf or as distributors) offers, sells, provides, distributes or licenses
to AOL Users directly or indirectly through (i) the Co-Branded Site (including
through any Interactive Site linked thereto), (ii) any other electronic means
directed at AOL Users (e.g., e-mail offers), or (iii) an "offline" means (e.g.,
toll-free number) for receiving

<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

orders related to specific offers within the Co-Branded Site or any DigitalWork
Interactive Site requiring purchasers to reference a specific promotional
identifier or tracking code, including, without limitation, products sold
through surcharged downloads (to the extent expressly permitted hereunder).

Promotions. The promotions described on Exhibit A, any comparable promotions
delivered by AOL in accordance with Section 1.1, and any additional promotions
of the Co-Branded Site provided by AOL (including, without limitation,
additional Keyword Search Terms and other navigational tools).

Qualified New AOL Member.  Any person or entity who registers for the AOL
Service (or the CompuServe Service) during the Term hereof as a result of an AOL
Promo button referenced in Exhibit C attached hereto and using MP's special
promotion identifier (connected therewith) and who pays the then-standard fees
required for membership to the AOL Service (or the CompuServe Service) through
at least three (3) consecutive monthly billing cycles.

Remnant Inventory.   Advertising inventory which is unsold at the end of the
business day prior to the day on which that inventory will run.  If DigitalWork
has purchased Remnant Inventory, DigitalWork's creative will be slotted into
such unsold inventory by AOL from time to time in accordance with internal AOL
policies.  AOL does not guarantee that Remnant Inventory Impressions will be
delivered on any particular day(s) or that such Impressions will be delivered
evenly over the Term.  Further, AOL does not guarantee placement on any
particular screen or group of screens (except that Channel level Remnant
Inventory will be run only within the specified Channel).

Run of Service Inventory or ROS.  A collection of inventory made up of all areas
of the relevant AOL property or service.  If Advertiser has purchased Run of
Service Inventory, AOL will place Advertiser's creative in different locations
throughout the relevant property or service in accordance with AOL internal
policies.  Run of Service Impressions will be delivered reasonably evenly over a
given time period.  Advertiser may not control placement within a Run of Service
Inventory purchase and AOL does not guarantee placement on any particular screen
or group of screens (except that Run of Channel Inventory will be run only in
the specified Channel).

Site Revenues.  The combination of Transaction Revenues and Advertising
Revenues.

Standard Site. Any Interactive Site (other than the Co-Branded Site) which is
managed, maintained, owned or controlled by DigitalWork or its agents.

Transaction Revenues.  Aggregate amounts paid by AOL Purchasers in connection
with the sale, licensing, distribution or provision of any Products, including,
in each case, handling, shipping service charges, and excluding, in each case,
(a) amounts collected for Sales or use taxes or duties and (b) credits or
chargebacks for returned or cancelled goods or services, but not excluding cost
of goods sold or any similar costs.

<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

                                   EXHIBIT C
                          DigitalWork Cross-Promotion
                          ---------------------------

A.  Within DigitalWork's primary Standard Site (currently located at
    www.digitalwork.com), DigitalWork shall include the following (collectively,
    the "AOL Promos"): (i) a prominent continuous promotional button for the
    co-branded Netscape Instant Messenger(SM) product described in the AIM
    Agreement; and (ii) within 90 days from the Effective Date hereof, a
    prominent promotional banner or button (at least 120 x 30 pixels or 70 x 70
    pixels in size) appearing on the first screen (or other mutually agreed
    location) of such DigitalWork Interactive Site, to promote such AOL products
    or services as AOL may reasonably designate (for example, the America
    Online(R) brand service, the Netcenter, the CompuServe(R) brand service, the
    AOL.com(R) site, any of the Digital City services or the AOL Instant
    Messenger(TM) service) and, at AOL's option, download or order the then-
    current version of client software for such products or services. AOL will
    provide the creative content to be used in the AOL Promos (including
    designation of links from such content to other content pages). DigitalWork
    shall post (or update, as the case may be) the creative content supplied by
    AOL within the spaces for the AOL Promos within five days of its receipt of
    such content from AOL. Without limiting any other reporting obligations of
    the Parties contained herein, DigitalWork shall provide AOL with monthly
    written reports specifying the number of impressions to the pages containing
    the AOL Promos during the prior month. In the event that AOL elects to serve
    the AOL Promos to the DigitalWork Interactive Site from an ad server
    controlled by AOL or its agent, DigitalWork shall take all reasonable
    operational steps necessary to facilitate such ad serving arrangement
    including, without limitation, inserting HTML code designated by AOL on the
    pages of the DigitalWork Interactive Site on which the AOL Promos will
    appear. In connection with the AOL Promos, AOL shall pay to MP the then
    standard bounty payable to AOL's acquisition partners for each Qualified New
    AOL Member obtained in connection herewith, as such standard amount is set
    forth in AOL's then generally applicable Affiliate Program at:
    http://affiliate.aol.com/affiliate/welcome.html.

B.  In DigitalWork's television, radio, print and "out of home" (e.g., buses and
    billboards) advertisements and in publications, programs, features or other
    forms of media over which DigitalWork exercises editorial control (to the
    extent they promote the DigitalWork.com Standard Site), DigitalWork will
    include specific references or mentions (verbally where possible) of the
    availability of the Co-Branded Site through the AOL Network, which are at
    least as prominent as any references that DigitalWork makes to any
    DigitalWork Interactive Site (but not any third party site) (by way of site
    name, related company name, URL or otherwise). Without limiting the
    generality of the foregoing, DigitalWork's listing of the "URL" for the
    Standard Site will be accompanied by an equally prominent listing of the
    "keyword" term on AOL for the Co-Branded Site. This will be done with the
    following treatment: "America Online Keyword: DigitalWork" or another AOL
    approved method.

C.  To the extent that DigitalWork offers or promotes any products or services
    similar to AOL's Component Products on the Co-Branded Site, DigitalWork
    shall use exclusively AOL's version of such product.

<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

                                   EXHIBIT D
                   Description of Products and Other Content
                   -----------------------------------------

1. PUBLIC RELATIONS WORKSHOP

     A. Create a News Release (Use a Writing Service)
     ------------------------------------------------
     Using information that users provide, DigitalWork press release experts
     will craft a well-written press release that will convey users' message in
     a newsworthy context.

     B. Send a News Release
     ----------------------
     Using AOL approved distribution channels, users can send a press release to
     media around the world in about 30 minutes.  Release is sent to media
     professionals and industry categories that user may select, as well as to
     AOL approved Internet and online partner sites.

     C. Find a Trade Show
     --------------------
     Users enter search word(s) or use the Advanced Search feature to search by
     industry, topic, date or location, and all event types.

2. ON-LINE ADVERTISING WORKSHOP

     A. Launch a Banner Ad Campaign
     ------------------------------
     Users' online advertisement will be displayed throughout the AOL approved
     partners network on over approved partners web sites or on a more targeted
     list of industry sites.  Users have the option of using an existing banner
     or creating a new one.

     B. Send Direct E-mail
     ---------------------
     Using DigitalWork online forms, users write their marketing message and
     provide DigitalWork with information about users business and users product
     or service.  DigitalWork then selects the best, targeted opt-in list for
     users and send out users' message.  Opt-in lists are provided by AOL
     approved partner.

     C. Submit to Search Engines
     ---------------------------
     Using AOL approved partner.  Users complete a standard form, and can submit
     their Web site to their choice of over XX of the top search engines and
     online directories.

3. DIRECT MAIL WORKSHOP

     A. Launch a Direct Mail Program
     -------------------------------
     DigitalWork's Direct Mail Program service lets users launch a complete
     direct mail campaign in one easy step-by-step process.

     B. Buy a Prospect List
     -----------------------
     For those experienced in selecting targeted lists, DigitalWork provides an
     online ordering service through partnership with AOL approved partner And
     for those who would like assistance in selecting the proper list, or who
     would like to obtain a list from one of other DigitalWork list providers,
     DigitalWork also provide a list buying service.

<PAGE>

                                               CONFIDENTIAL TREATMENT REQUESTED

     C. Create Postcards
     -------------------

     Using DigitalWork online form, users can choose the postcard size, design
     layout and quantities, and enter their marketing message. The image of
     users' site is captured directly from users' Web site. Proofs are posted to
     an on-line location for approval. Then the cards are printed with users'
     marketing message on the back and shipped directly to users. Postcards
     created and printed by AOL approved partner.

4.  SALES WORKSHOP

     A. Company Information
     ----------------------

     Business Background or Information Report offer users insight on their
     prospect's financial position, growth patterns, history, and plans for
     expansion (or cutbacks). Reports are provided through AOL approved partner.

5.  MARKET RESEARCH WORKSHOP

     A. Do Company Research
     ----------------------

     Users can order reports from AOL approved partner to get business
     information about competitors, customers and prospects.

     B. Monitor Your Industry
     ------------------------

     To keep up to speed on the latest news in users' industry. Headlines are
     updated every 20 minutes. Provided by AOL approved partner.
     ---------------------------------------------------------------------------

In addition to the above listed Workshops, AOL may, at its option, elect to use
any additional Workshops or other Content of DigitalWork from the Standard Site.

Notwithstanding anything to the contrary, all the above listed services in the
Co-Branded Site shall: (a) be supplied on a non-exclusive basis by DigitalWork
(e.g., AOL may utilize other entities to supply the same or similar Content or
services); (b) remain `best of breed' and be reasonably competitive in
accordance with all the applicable terms of this Agreement; and (c) to the
extent using a Component Product, use an AOL version thereof (e.g., `send an
e-mail' shall use an AOL or Netscape e-mail product / branding). References to
an AOL approved partner mean that if DigitalWork outsources a portion of such
function, or partners with a third party for fulfillment of such function, then
AOL has the right to reasonably approve the continued use of such third party
(it being understood and agreed that AOL has reviewed and approved all such
third parties currently so used by DigitalWork as of the Effective Date hereof:
provided that DigitalWork acknowledges prior notice from AOL of concerns
regarding inclusion of additional providers in the banner advertising service
and agrees that such inclusion, if required, will be implemented as commercially
reasonable and within a mutually agreeable timeframe).
<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

                                   EXHIBIT E

                                   Operations
                                   ----------

1.   General.  The Co-Branded Site (including the Products and other Content
contained therein) will be reasonably competitive overall in the business-to-
business industry, with respect to material quality averages or standards in
such industry. In addition, the Co-Branded Site will, with respect each measure
listed above, be competitive in all respects with that which is offered by
DigitalWork competitors.

2.   Co-Branded Site Infrastructure. DigitalWork will be responsible for all
communications, hosting and connectivity costs and expenses associated with the
Co-Branded Site. DigitalWork will provide all hardware, software,
telecommunications lines and other infrastructure necessary to meet traffic
demands on the Co-Branded Site from the AOL Network. DigitalWork will design and
implement the network between the AOL Service and Co-Branded Site such that (i)
no single component failure will have a materially adverse impact on AOL Members
seeking to reach the Co-Branded Site from the AOL Network and (ii) no single
line under material control by DigitalWork will run at more than 70% average
utilization for a 5-minute peak in a daily period (it being understood and
agreed that this shall not require a dedicated connection between the Parties).
In this regard, DigitalWork will provide AOL, upon request, with a detailed
network diagram regarding the architecture and network infrastructure supporting
the Co-Branded Site. In the event that DigitalWork elects to create a custom
version of the Co-Branded Site in order to comply with the terms of this
Agreement, DigitalWork will bear responsibility for all aspects of the
implementation, management and cost of such customized site.

3.   Optimization; Speed.  DigitalWork will use commercially reasonable efforts
to ensure that: (a) the functionality and features within the Co-Branded Site
are optimized for the client software then in use by AOL Members; and (b) the
Co-Branded Site is designed and populated in a manner that minimizes delays when
AOL Members attempt to access such site. At a minimum, DigitalWork will ensure
that the Co-Branded Site's data transfers initiate within fewer than fifteen
(15) seconds on average. Prior to commercial launch of any material promotions
described herein, DigitalWork will permit AOL to conduct performance and load
testing of the Co-Branded Site (in person or through remote communications),
with such commercial launch not to commence until such time as AOL is reasonably
satisfied with the results of any such testing.

4.   User Interface.  AOL reserves the right to review and approve the user
interface and site design prior to launch of the Promotions and to conduct focus
group testing to assess compliance with respect to such consultation and with
respect to DigitalWork's compliance with the preceding sentence.

5.   Technical Problems. DigitalWork agrees to use commercially reasonable
efforts to address material technical problems (over which DigitalWork exercises
control) affecting use by AOL Members of the Co-Branded Site (a "DigitalWork
Technical Problem") promptly following notice thereof. In the event that
DigitalWork is unable to promptly resolve a DigitalWork Technical Problem
following notice thereof from AOL (including, without limitation, infrastructure
deficiencies producing user delays), AOL will have the right to regulate the
promotions it provides to DigitalWork hereunder until such time as DigitalWork
corrects the DigitalWork Technical Problem at issue.

6.   Monitoring. DigitalWork will ensure that the performance and availability
of the Co-Branded Site is monitored on a continuous basis. DigitalWork will
provide AOL with contact information (including e-mail, phone, pager and fax
information, as applicable, for both during and after business hours) for
DigitalWork's principal business and technical representatives, for use in cases
when issues or problems arise with respect to the Co-Branded Site.

7.   Telecommunications.  Where applicable DigitalWork will utilize encryption
methodology to secure data communications between the Parties' data centers. The
network will be sized such that no single line over which the DigitalWork has
material control runs at more than 70% average utilization for a 5-minute peak
in a daily period (it being understood and agreed that this shall not require a
dedicated connection between the Parties).

8.   Security.  DigitalWork will utilize Internet standard encryption
technologies (e.g., Secure Socket Layer - SSL) to provide a secure environment
for conducting transactions and/or transferring private member information (e.g.
credit card numbers, and banking/financial information) to and from the Co-
Branded Site. DigitalWork will use commercially reasonable efforts to utilize
Internet standard encryption technologies (e.g., Secure Socket Layer - SSL) to
provide a secure environment for transfer of member address information to and
from the Co-Branded Site (during transactions, but not with respect to
voluntarily publicly posted member address info, e.g., in message boards, etc.).
DigitalWork will facilitate periodic reviews of the Co-Branded Site by AOL in
order to evaluate the security risks of such site. DigitalWork will promptly
remedy any security risks or breaches of security as may be identified by AOL's
Operations Security team. DigitalWork shall have a reasonable amount of time
from the Effective Date, not to exceed 30 days from the date of execution hereof
(and in any event, prior to initial launch), to ramp up to the obligations in
this Section 8. With respect only to member address information, DigitalWork
shall have a reasonable amount of time from and after launch to ramp up such
obligations regarding member address information in this Section 8.

9.   Technical Performance. DigitalWork shall have a reasonable amount of time
from the Effective Date, not to exceed 30 days from the date of execution
hereof, to ramp up to the obligations in this Section 9.

     i.    DigitalWork will design the Co-Branded Site to support the AOL-client
           embedded versions of the Microsoft Internet Explorer 4.XX and 5.XX
           browsers (Windows and Macintosh) and the Netscape Browser 4.XX and
           make commercially reasonably effects to support all other AOL
           browsers listed at: http://webmaster.info.aol.com in accordance with
           DigitalWork standard policy.

     ii.   To the extent DigitalWork creates customized pages on the Co-Branded
           Site for AOL Members, DigitalWork will develop and
<PAGE>

                       CONFIDENTIAL TREATMENT REQUESTED

           employ a methodology to detect AOL Members (e.g. examine the HTTP
           User-Agent field in order to identify the "AOL Member-Agents" listed
           at: "http://webmaster. info.aol.com; to be accomplished via unique
           hostnames for each AOL property)."

    iii.   DigitalWork will periodically review the technical information made
           available by AOL at http://webmaster.info.aol.com.

     iv.   DigitalWork will design its site to support HTTP 1.0 or later
           protocol as defined in RFC 1945 and to adhere to AOL's parameters for
           refreshing or preventing the caching of information in AOL's proxy
           system as outlined in the document provided at the following URL:
           http://webmaster.info.aol.com. DigitalWork is responsible for the
           manipulation of these parameters in web-based objects so as to allow
           them to be cached or not cached as outlined in RFC 1945.

     v.    Prior to releasing material, new functionality or features through
           the Co-Branded Site ("New Functionality"), DigitalWork will use ***
           to (i) test the New Functionality to confirm its compatibility with
           AOL Service client software and (ii) provide AOL with written notice
           of the New Functionality so that AOL can perform tests of the New
           Functionality to confirm its compatibility with the AOL Service
           client software. Should any new material, new functionality or
           features through the Co-Branded Site be released without notification
           to AOL, AOL will not be responsible for any adverse member experience
           until such time that compatibility tests can be performed and the new
           material, functionality or features qualified for the AOL Service

10.  AOL Internet Services DigitalWork Support. AOL will provide DigitalWork
with access to the standard online resources, standards and guidelines
documentation, technical phone support, monitoring and after-hours assistance
that AOL makes generally available to similarly situated web-based partners. AOL
support will not, in any case, be involved with content creation on behalf of
DigitalWork or support for any technologies, databases, software or other
applications which are not supported by AOL or are related to any DigitalWork
area other than the Co-Branded Site. Support to be provided by AOL is contingent
on DigitalWork providing to AOL demo account information (where applicable), a
detailed description of the Co-Branded Site's software, hardware and network
architecture and access to the Co-Branded Site for purposes of such performance
and load testing as AOL elects to conduct.
<PAGE>

                       CONFIDENTIAL TREATMENT REQUESTED

                                   EXHIBIT F

                 Standard Online Commerce Terms & Conditions
                 -------------------------------------------

1.  AOL Network Distribution. DigitalWork will not authorize or permit any third
party to distribute or promote the Products or any DigitalWork Interactive Site
through the AOL Network absent AOL's prior written approval to DigitalWork
and/or such third party. The Promotions and any other promotions or
advertisements purchased from or provided by AOL will link only to the Co-
Branded Site, will be used by DigitalWork solely for its own benefit and will
not be resold, traded, exchanged, bartered, brokered or otherwise offered to any
third party.

2.  Provision of Other Content. In the event that AOL notifies DigitalWork that
(i) as reasonably determined by AOL, any Content within the Co-Branded Site
violates AOL's then-standard Terms of Service (as set forth on the America
Online brand service at Keyword term "TOS"), for the AOL Service or any other
AOL property through which the affiliated Site is promoted, the terms of this
Agreement or any other standard, written AOL policy or (ii) AOL reasonably
objects to the inclusion of any Content within the Co-Branded Site (other than
any specific items of Content which may be expressly identified in this
Agreement), then DigitalWork will take commercially reasonable steps to block
access by AOL Users to such Content using DigitalWork's then-available
technology. In the event that DigitalWork cannot, through its commercially
reasonable efforts, block access by AOL Users to the Content in question, then
DigitalWork will provide AOL prompt written notice of such fact. AOL may then,
at its option, restrict access from the AOL Network to the Content in question
using technology available to AOL. DigitalWork will cooperate with AOL's
reasonable requests to the extent AOL elects to implement any such access
restrictions.

3.  Contests.  DigitalWork will take all steps necessary to ensure that any
contest, sweepstakes or similar promotion conducted or promoted through the Co-
Branded Site (a "Contest") complies with all applicable federal, state and local
laws and regulations.

4.  Navigation.  Subject to the prior consent of DigitalWork, which consent will
not be unreasonably withheld, AOL will be entitled to establish navigational
icons, links and pointers connecting the Co-Branded Site (or portions thereof)
with other content areas on or outside of the AOL Network. Additionally, in
cases where an AOL User performs a search for DigitalWork through any search or
navigational tool or mechanism that is accessible or available through the AOL
Network (e.g., Promotions, Keyword Search Terms, or any other promotions or
navigational tools), AOL shall have the right to direct such AOL User to the Co-
Branded Site, or any other DigitalWork Interactive Site determined by AOL in its
reasonable discretion.

5.  Disclaimers.   Upon AOL's request, DigitalWork agrees to include within the
Co-Branded Site a product disclaimer (the specific form and substance to be
mutually agreed upon by the Parties) indicating that transactions are solely
between DigitalWork and AOL Users purchasing Products from DigitalWork.

6.  AOL Look and Feel. DigitalWork acknowledges and agrees that AOL will own all
right, title and interest in and to the elements of graphics, design,
organization, presentation, layout, user interface, navigation and stylistic
convention (including the digital implementations thereof) which are generally
associated with online areas contained within the AOL Network, subject to
DigitalWork's ownership rights in any DigitalWork trademarks or copyrighted
material within the Co-Branded Site.

7.  Management of the Co-Branded Site. DigitalWork will manage, review, delete,
edit, create, update and otherwise manage all Content available on or through
the Co-Branded Site, in a timely and professional manner and in accordance with
the terms of this Agreement. DigitalWork will ensure that the Co-Branded Site is
current, accurate and well-organized at all times. DigitalWork warrants that the
Products and other Licensed Content: (i) will not infringe on or violate any
copyright, trademark, U.S. patent or any other third party right, including
without limitation, any music performance or other music-related rights; (ii)
will not violate AOL's then-applicable Terms of Service for the AOL Service and
any other AOL property through which the Co-Branded Site will be promoted or any
other standard, written AOL policy; and (iii) will not violate any applicable
law or regulation, including those relating to contests, sweepstakes or similar
promotions. Additionally, DigitalWork represents and warrants that it owns or
has a valid license to all rights to any Licensed Content used in AOL
"slideshow" or other formats embodying elements such as graphics, animation and
sound, free and clear of all encumbrances and without violating the rights of
any other person or entity. DigitalWork also warrants that a reasonable basis
exists for all Product performance or comparison claims appearing through the
Co-Branded Site. DigitalWork shall not in any manner, including, without
limitation in any Promotion, the Licensed Content or the Materials state or
imply that AOL recommends or endorses DigitalWork or DigitalWork's Products
(e.g., no statements that DigitalWork is an "official" or "preferred" provider
of products or services for AOL). AOL will have no obligations with respect to
the Products available on or through the Co-Branded Site, including, but not
limited to, any duty to review or monitor any such Products. AOL may require
that the Co-Branded Site be a customized, mirrored version of any DigitalWork
Interactive Site selling the products described on Exhibit D.

8.  Duty to Inform. DigitalWork will promptly inform AOL of any information
related to the Co-Branded Site which could reasonably lead to a claim, demand,
or liability of or against AOL and/or its affiliates by any third party.

9.  Customer Service.  It is the sole responsibility of DigitalWork to provide
customer service to persons or entities purchasing Products through the AOL
Network ("Customers"). DigitalWork will bear full responsibility for all
customer service, including without limitation, order processing, billing,
fulfillment, shipment, collection and other customer service associated with any
Products offered, sold or
<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

licensed through the Co-Branded Site, and AOL will have no obligations
whatsoever with respect thereto. DigitalWork will receive all emails from
Customers via a computer available to DigitalWork's customer service staff and
generally respond to such emails within one business day of receipt. DigitalWork
will receive all orders electronically and generally process all orders within
one business day of receipt, provided Products ordered are not advance order
items. DigitalWork will ensure that all orders of Products are received,
processed, fulfilled and delivered on a timely and professional basis.
DigitalWork will use all reasonable efforts to ensure customer satisfaction for
all AOL Users who purchase Products through such Co-Branded Site. DigitalWork
will bear all responsibility for compliance with federal, state and local laws
in the event that Products are out of stock or are no longer available at the
time an order is received. DigitalWork will also comply with the requirements of
any federal, state or local consumer protection or disclosure law. Payment for
Products will be collected by DigitalWork (or its designees) directly from
customers. DigitalWork's order fulfillment operation will be subject to AOL's
reasonable review.

10.  Production Work.  In the event that DigitalWork requests AOL's production
assistance in connection with (i) ongoing programming and maintenance related to
the Co-Branded Site, (ii) a redesign of or addition to the Co-Branded Site
(e.g., a change to an existing screen format or construction of a new custom
form), (iii) production to modify work performed by a third party provider or
(iv) any other type of production work, DigitalWork will work with AOL to
develop a detailed production plan for the requested production assistance (the
"Production Plan"). Following receipt of the final Production Plan, AOL will
notify DigitalWork of (i) AOL's availability to perform the requested production
work, (ii) the proposed fee or fee structure for the requested production and
maintenance work and (iii) the estimated development schedule for such work. To
the extent the Parties reach agreement regarding implementation of the agreed-
upon Production Plan, such agreement will be reflected in a separate work order
signed by the Parties. To the extent DigitalWork elects to retain a third party
provider to perform any such production work, work produced by such third party
provider must generally conform to AOL's standards & practices (as provided on
the America Online brand service at Keyword term "styleguide"). The specific
production resources which AOL allocates to any production work to be performed
on behalf of DigitalWork will be as determined by AOL in its sole discretion.
With respect to any routine production, maintenance or related services which
AOL reasonably determines are necessary for AOL to perform in order to support
the proper functioning and integration of the Co-Branded Site ("Routine
Services"), DigitalWork will pay the then-standard fees charged by AOL for such
Routine Services.

11.  Overhead Accounts.   To the extent AOL has granted DigitalWork any overhead
accounts on the AOL Service, DigitalWork will be responsible for the actions
taken under or through its overhead accounts, which actions are subject to AOL's
applicable Terms of Service and for any surcharges, including, without
limitation, all premium charges, transaction charges, and any applicable
communication surcharges incurred by any overhead Account issued to DigitalWork,
but DigitalWork will not be liable for charges incurred by any overhead account
relating to AOL's standard monthly usage fees and standard hourly charges, which
charges AOL will bear. Upon the termination of this Agreement, all overhead
accounts, related screen names and any associated usage credits or similar
rights, will automatically terminate. AOL will have no liability for loss of any
data or content related to the proper termination of any overhead account.

12. Navigation Tools. Any Keyword Search Terms to be directed to the Co-Branded
Site shall be (i) subject to availability for use by DigitalWork and (ii)
limited to the combination of the Keyword search modifier combined with a
registered trademark of DigitalWork (e.g. "AOL keyword: XYZ Company Name"). AOL
reserves the right to revoke at any time DigitalWork's use of any Keyword Search
Terms which do not incorporate registered trademarks of DigitalWork. DigitalWork
acknowledges that its utilization of a Keyword Search Term will not create in
it, nor will it represent it has, any right, title or interest in or to such
Keyword Search Term, other than the right, title and interest DigitalWork holds
in DigitalWork's registered trademark independent of the Keyword Search Term.
Without limiting the generality of the foregoing, DigitalWork will not: (a)
attempt to register or otherwise obtain trademark or copyright protection in the
Keyword Search Term; or (b) use the Keyword Search Term, except for the purposes
expressly required or permitted under this Agreement. To the extent AOL allows
AOL Users to "bookmark" the URL or other locator for the Co-Branded Site, such
bookmarks will be subject to AOL's control at all times. Upon the termination of
this Agreement, DigitalWork's rights to any Keyword Search Terms and bookmarking
will terminate.

13.  Merchant Certification Program. DigitalWork will use best efforts to
participate in any generally applicable "Certified Merchant" program operated by
AOL or its authorized agents or contractors. Such program may require merchant
participants on an ongoing basis to meet certain reasonable, generally
applicable standards relating to provision of electronic commerce through the
AOL Network (including, as a minimum, use of 40-bit SSL encryption and if
requested by AOL, 128-bit encryption) and may also require the payment of
certain reasonable certification fees to the applicable entity operating the
program. Each Certified Merchant in good standing will be entitled to place on
its affiliated Interactive Site an AOL designed and approved button promoting
the merchant's status as an AOL Certified Merchant.

14.  Reward Programs.  On the Co-Branded Site, DigitalWork shall not offer,
provide, implement or otherwise make available any promotional programs or plans
that are intended to provide customers with rewards or benefits in exchange for,
or on account of, their past or continued loyalty to, or patronage or purchase
of, the products or services of DigitalWork or any third party (e.g., a
promotional program similar to a "frequent flier" program), unless such
promotional program or plan is provided exclusively through AOL's "AOL Rewards"
program, accessible on the AOL Service at Keyword: "AOL Rewards."

15.  Search Terms.  To the extent this Agreement sets forth any mechanism by
which the Co-Branded Site will be promoted in connection with specified search
terms within any AOL product or service, DigitalWork hereby represents and
warrants that DigitalWork
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                                                CONFIDENTIAL TREATMENT REQUESTED

has all consents, authorizaitons, approvals, licenses, permits or other rights
necessary for DigitalWork to use such specified search terms. Notwithstanding
the foregoing, AOL shall have the right to suspend the use of any search term if
AOL has reason to believe continued use may subject AOL to liability or other
adverse consequences.
<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

                                  EXHIBIT G
                       Standard Legal Terms & Conditions
                       ---------------------------------

1.  Promotional Materials/Press Releases.  Each Party will submit to the other
Party, for its prior written approval, which will not be unreasonably withheld
or delayed, any marketing, advertising, or other promotional materials,
excluding Press Releases, related to the Co-Branded Site and/or referencing the
other Party and/or its trade names, trademarks, and service marks (the
"Promotional Materials"); provided, however, that either Party's use of screen
shots of the Co-Branded Site for promotional purposes will not require the
approval of the other Party so long as America Online(R) is clearly identified
as the source of such screen shots; and provided further, however, that,
following the initial public announcement of the business relationship between
the Parties in accordance with the approval and other requirements contained
herein, either Party's subsequent factual reference to the existence of a
business relationship between the Parties in Promotional Materials, will not
require the approval of the other Party. Each Party will solicit and reasonably
consider the views of the other Party in designing and implementing such
Promotional Materials. Once approved, the Promotional Materials may be used by a
Party and its affiliates for the purpose of promoting the Co-Branded Site and
the content contained therein and reused for such purpose until such approval is
withdrawn with reasonable prior notice. In the event such approval is withdrawn,
existing inventories of Promotional Materials may be depleted.

2.  License.  DigitalWork hereby grants AOL a non-exclusive worldwide license to
market, license, distribute, reproduce, display, perform, transmit and promote
the Licensed Content (or any portion thereof) through such areas or features of
the AOL Network as AOL deems appropriate. DigitalWork acknowledges and agrees
that the foregoing license permits AOL to distribute portions of the Licensed
Content in synchronism or timed relation with visual displays prepared by
DigitalWork or AOL (e.g., as part of an AOL "slideshow"). In addition, AOL Users
will have the right to access and use the Co-Branded Site.

3.  Trademark License. In designing and implementing the Materials and subject
to the other provisions contained herein, DigitalWork will be entitled to use
the following trade names, trademarks, and service marks of AOL: the "America
Online" brand service, "AOL" service/software and AOL's triangle logo; and AOL
and its affiliates will be entitled to use the trade names, trademarks, and
service marks of DigitalWork for which DigitalWork holds all rights necessary
for use in connection with this Agreement (collectively, together with the AOL
marks listed above, the "Marks"); provided that each Party: (i) does not create
a unitary composite mark involving a Mark of the other Party without the prior
written approval of such other Party; and (ii) displays symbols and notices
clearly and sufficiently indicating the trademark status and ownership of the
other Party's Marks in accordance with applicable trademark law and practice.

4.  Ownership of Trademarks.  Each Party acknowledges the ownership right of the
other Party in the Marks of the other Party and agrees that all use of the other
Party's Marks will inure to the benefit, and be on behalf, of the other Party.
Each Party acknowledges that its utilization of the other Party's Marks will not
create in it, nor will it represent it has, any right, title, or interest in or
to such Marks other than the licenses expressly granted herein. Each Party
agrees not to do anything contesting or impairing the trademark rights of the
other Party.

5.  Quality Standards.  Each Party agrees that the nature and quality of its
products and services supplied in connection with the other Party's Marks will
conform to quality standards set by the other Party. Each Party agrees to supply
the other Party, upon request, with a reasonable number of samples of any
Materials publicly disseminated by such Party which utilize the other Party's
Marks. Each Party will comply with all applicable laws, regulations, and customs
and obtain any required government approvals pertaining to use of the other
Party's marks.

6.  Infringement Proceedings.  Each Party agrees to promptly notify the other
Party of any unauthorized use of the other Party's Marks of which it has actual
knowledge. Each Party will have the sole right and discretion to bring
proceedings alleging infringement of its Marks or unfair competition related
thereto; provided, however, that each Party agrees to provide the other Party
with its reasonable cooperation and assistance with respect to any such
infringement proceedings.

7.  Representations and Warranties.  Each Party represents and warrants to the
other Party that: (i) such Party has the full corporate right, power and
authority to enter into this Agreement and to perform the acts required of it
hereunder; (ii) the execution of this Agreement by such Party, and the
performance by such Party of its obligations and duties hereunder, do not and
will not violate any agreement to which such Party is a party or by which it is
otherwise bound; (iii) when executed and delivered by such Party, this Agreement
will constitute the legal, valid and binding obligation of such Party,
enforceable against such Party in accordance with its terms; and (iv) such Party
acknowledges that the other Party makes no representations, warranties or
agreements related to the subject matter hereof that are not expressly provided
for in this Agreement. DigitalWork hereby represents and warrants that it
possesses all authorizations, approvals, consents, licenses, permits,
certificates or other rights and permissions necessary to sell the Products.

8.  Confidentiality.  Each Party acknowledges that Confidential Information may
be disclosed to the other Party during the course of this Agreement. Each Party
agrees that it will take reasonable steps, at least substantially equivalent to
the steps it takes to protect its own proprietary information, during the term
of this Agreement, and for a period of 3 years following expiration or
termination of this Agreement, to prevent the duplication or disclosure of
Confidential
<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

Information of the other Party, other than by or to its employees or agents who
must have access to such Confidential Information to perform such Party's
obligations hereunder, who will each agree to comply with this section.
Notwithstanding the foregoing, either Party may issue a press release or other
disclosure containing Confidential Information without the consent of the other
Party, to the extent such disclosure is required by law, rule, regulation or
government or court order. In such event, the disclosing Party will provide at
least five (5) business days prior written notice of such proposed disclosure to
the other Party. Further, in the event such disclosure is required of either
Party under the laws, rules or regulations of the Securities and Exchange
Commission or any other applicable governing body, such Party will (i) redact
mutually agreed-upon portions of this Agreement to the fullest extent permitted
under applicable laws, rules and regulations and (ii) submit a request to such
governing body that such portions and other provisions of this Agreement receive
confidential treatment under the laws, rules and regulations of the Securities
and Exchange Commission or otherwise be held in the strictest confidence to the
fullest extent permitted under the laws, rules or regulations of any other
applicable governing body.

9.  Limitation of Liability; Disclaimer; Indemnification.

9.1 Liability. UNDER NO CIRCUMSTANCES WILL EITHER PARTY BE LIABLE TO THE OTHER
PARTY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES
(EVEN IF THAT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES),
ARISING FROM BREACH OF THE AGREEMENT, THE SALE OF PRODUCTS, THE USE OR INABILITY
TO USE THE AOL NETWORK, THE AOL SERVICE, AOL.COM OR THE CO-BRANDED SITE, OR
ARISING FROM ANY OTHER PROVISION OF THIS AGREEMENT, SUCH AS, BUT NOT LIMITED TO,
LOSS OF REVENUE OR ANTICIPATED PROFITS OR LOST BUSINESS (COLLECTIVELY,
"DISCLAIMED DAMAGES"); PROVIDED THAT EACH PARTY WILL REMAIN LIABLE TO THE OTHER
PARTY TO THE EXTENT ANY DISCLAIMED DAMAGES ARE CLAIMED BY A THIRD PARTY AND ARE
SUBJECT TO INDEMNIFICATION PURSUANT TO SECTION 9.3. EXCEPT AS PROVIDED IN
SECTION 9.3, (I) LIABILITY ARISING UNDER THIS AGREEMENT WILL BE LIMITED TO
DIRECT, OBJECTIVELY MEASURABLE DAMAGES, AND (II) THE MAXIMUM LIABILITY OF ONE
PARTY TO THE OTHER PARTY FOR ANY CLAIMS ARISING IN CONNECTION WITH THIS
AGREEMENT WILL NOT EXCEED THE AGGREGATE AMOUNT OF FIXED GUARANTEED PAYMENT
OBLIGATIONS OWED BY DigitalWork HEREUNDER IN THE YEAR IN WHICH THE EVENT GIVING
RISE TO LIABILITY OCCURS; PROVIDED THAT EACH PARTY WILL REMAIN LIABLE FOR THE
AGGREGATE AMOUNT OF ANY PAYMENT OBLIGATIONS OWED TO THE OTHER PARTY PURSUANT TO
THE AGREEMENT.

9.2 No Additional Warranties. EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT,
NEITHER PARTY MAKES ANY, AND EACH PARTY HEREBY SPECIFICALLY DISCLAIMS ANY
REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE AOL NETWORK,
THE AOL SERVICE, AOL.COM OR THE CO-BRANDED SITE, INCLUDING ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES
ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. WITHOUT LIMITING THE
GENERALITY OF THE FOREGOING, AOL SPECIFICALLY DISCLAIMS ANY WARRANTY REGARDING
THE PROFITABILITY OF THE CO-BRANDED SITE.

9.3 Indemnity. Either Party will defend, indemnify, save and hold harmless the
other Party and the officers, directors, agents, affiliates, distributors,
franchisees and employees of the other Party from any and all third party
claims, demands, liabilities, costs or expenses, including reasonable attorneys'
fees ("Liabilities"), resulting from the indemnifying Party's material breach of
any duty, representation, or warranty of this Agreement.

9.4 Claims. If a Party entitled to indemnification hereunder (the "Indemnified
Party") becomes aware of any matter it believes is indemnifiable hereunder
involving any claim, action, suit, investigation, arbitration or other
proceeding against the Indemnified Party by any third party (each an "Action"),
the Indemnified Party will give the other Party (the "Indemnifying Party")
prompt written notice of such Action. Such notice will (i) provide the basis on
which indemnification is being asserted and (ii) be accompanied by copies of all
relevant pleadings, demands, and other papers related to the Action and in the
possession of the Indemnified Party. The Indemnifying Party will have a period
of ten (10) days after delivery of such notice to respond. If the Indemnifying
Party elects to defend the Action or does not respond within the requisite ten
(10) day period, the Indemnifying Party will be obligated to defend the Action,
at its own expense, and by counsel reasonably satisfactory to the Indemnified
Party. The Indemnified Party will cooperate, at the expense of the Indemnifying
Party, with the Indemnifying Party and its counsel in the defense and the
Indemnified Party will have the right to participate fully, at its own expense,
in the defense of such Action. If the Indemnifying Party responds within the
required ten (10) day period and elects not to defend such Action, the
Indemnified Party will be free, without prejudice to any of the Indemnified
Party's rights hereunder, to compromise or defend (and control the defense of)
such Action. In such case, the Indemnifying Party will cooperate, at its own
expense, with the Indemnified Party and its counsel in the defense against such
Action and the Indemnifying Party will have the right to participate fully, at
its own expense, in the defense of such Action. Any compromise or settlement of
an Action will require the prior written consent of both Parties hereunder, such
consent not to be unreasonably withheld or delayed.

10. Acknowledgment. AOL and DigitalWork each acknowledges that the provisions of
this Agreement were negotiated to reflect an informed, voluntary allocation
between them of all risks (both known and unknown) associated with the
transactions contemplated
<PAGE>

                       CONFIDENTIAL TREATMENT REQUESTED

hereunder. The limitations and disclaimers related to warranties and liability
contained in this Agreement are intended to limit the circumstances and extent
of liability. The provisions of this Section 9 will be enforceable independent
of and severable from any other enforceable or unenforceable provision of this
Agreement.

11.  Solicitation of AOL Users. During the term of the Agreement and for a two
year period thereafter, DigitalWork will not use the AOL Network (including,
without limitation, the e-mail network contained therein) to solicit AOL Users
on behalf of another Interactive Service. More generally, DigitalWork will not
send unsolicited, commercial e-mail (i.e., "spam") or other online
communications through or into AOL's products or services, absent a Prior
Business Relationship. For purposes of this Agreement, a "Prior Business
Relationship" will mean that the AOL User to whom commercial e-mail or other
online communication is being sent has voluntarily either (i) engaged in a
transaction with DigitalWork or (ii) provided information to DigitalWork through
a contest, registration, or other communication, which included clear notice to
the AOL User that the information provided could result in commercial e-mail or
other online communication being sent to that AOL User by DigitalWork or its
agents. Any commercial e-mail or other online communications to AOL Users which
are otherwise permitted hereunder, will (a) include a prominent and easy means
to "opt-out" of receiving any future commercial communications from DigitalWork,
and (b) shall also be subject to AOL's then-standard restrictions on
distribution of bulk e-mail (e.g., related to the time and manner in which such
e-mail can be distributed through or into the AOL product or service in
question).

12.  AOL User Communications.  To the extent that DigitalWork is permitted to
communicate with AOL Users under Section 11 of this Exhibit G, in any such
communications to AOL Users on or off the Co-Branded Site (including, without
limitation, e-mail solicitations), DigitalWork will not encourage AOL Users
(specifically identified)  to take any action inconsistent with the scope and
purpose of this Agreement, including without limitation, the following actions:
encouraging persons known to be AOL Users (i.e., a communication specifically
targeted to AOL Users, or to an individual DigitalWork knows is an AOL
Purchaser) to (i) use an Interactive Site other than the Co-Branded Site for the
purchase of Products, (ii) use Content other than the Licensed Content; (iii)
bookmark of Interactive Sites; or (iv) change the default home page on the AOL
browser.  Additionally, with respect to such AOL User communications, in the
event that DigitalWork encourages a known AOL Purchaser   to purchase products
through such communications, DigitalWork shall ensure that (a) the AOL Network
is promoted as the primary means through which such AOL User can access the Co-
Branded Site and (b) any link to the Co-Branded Site will link to a page which
indicates to the AOL User that such user is in a site which is affiliated with
the AOL Network.  DigitalWork will not express any preference of the Standard
Site over the Co-Branded Site.

13.  Collection and Use of User Information.  DigitalWork shall ensure that its
collection, use and disclosure of information obtained from AOL Users under this
Agreement ("User Information") complies with (i) all applicable laws and
regulations and (ii) AOL's standard privacy policies, available on the AOL
Service at the keyword term "Privacy" (or, in the case of the Co-Branded Site,
DigitalWork's standard privacy policies so long as such policies are prominently
published on the site and provide adequate notice, disclosure and choice to
users regarding DigitalWork's collection, use and disclosure of user
information).  DigitalWork will not disclose User Information collected
hereunder to any third party in a manner that identifies AOL Users as end users
of an AOL product or service or use Member Information collected under this
Agreement to market another Interactive Service.  Notwithstanding anything to
the contrary herein, (a) if end users are required to register to access certain
features within the co-branded areas, such registration processes will be
seamlessly integrated with Netscape's "Universal Registration" or AOL's "SNAP"
system and be consistent with AOL's (or the applicable AOL affiliate's) then-
current privacy policy; (b) AOL and DigitalWork will jointly own all end user
data collected by DigitalWork in conjunction with the use of the Co-Branded Site
during any proactive registration process thereon; and (c) DigitalWork may
provide communications to AOL users that have specifically requested such
communications (e.g., opt-in information about a product or service), provided
that any such communication (i) will only promote those products set forth
herein as permitted in the Co-Branded Site, (ii) will not promote any
Interactive Service or is otherwise inconsistent with the general scope and
terms hereof, and (iii) is consistent with AOL's (or the applicable AOL
affiliate's) then current privacy policy (e.g., provides a meaningful
opportunity to opt back out and terminate receipt of further such
communications).

14.  Excuse.  Neither Party will be liable for, or be considered in breach of or
default under this Agreement on account of, any delay or failure to perform as
required by this Agreement as a result of any causes or conditions which are
beyond such Party's reasonable control and which such Party is unable to
overcome by the exercise of reasonable diligence.

15.  Independent Contractors.  The Parties to this Agreement are independent
contractors.  Neither Party is an agent, representative or employee of the other
Party.  Neither Party will have any right, power or authority to enter into any
agreement for or on behalf of, or incur any obligation or liability of, or to
otherwise bind, the other Party.  This Agreement will not be interpreted or
construed to create an association, agency, joint venture or partnership between
the Parties or to impose any liability attributable to such a relationship upon
either Party.

16. Notice. Any notice, approval, request, authorization, direction or other
communication under this Agreement will be given in writing and will be deemed
to have been delivered and given for all purposes (i) on the delivery date if
delivered by electronic mail on the AOL Network (to screenname
"AOLNotice@AOL.com" in the case of AOL) or by confirmed facsimile; (ii) on the
delivery date if delivered personally to the Party to whom the same is directed;
(iii)

<PAGE>

                       CONFIDENTIAL TREATMENT REQUESTED

one business day after deposit with a commercial overnight carrier, with
written verification of receipt; or (iv) five business days after the mailing
date, whether or not actually received, if sent by U.S. mail, return receipt
requested, postage and charges prepaid, or any other means of rapid mail
delivery for which a receipt is available.  In the case of AOL, such notice will
be provided to both the Senior Vice President for Business Affairs (fax no. 703-
265-1206) and the Deputy General Counsel (fax no. 703-265-1105), each at the
address of AOL set forth in the first paragraph of this Agreement.  In the case
of DigitalWork, except as otherwise specified herein, the notice address will be
the address for DigitalWork set forth in the first paragraph of this Agreement,
with the other relevant notice information, including the recipient for notice
and, as applicable, such recipient's fax number or AOL e-mail address, to be as
reasonably identified by AOL.

17.  Launch Dates.  In the event that any terms contained herein relate to or
depend on the commercial launch date of the Co-Branded Site contemplated by this
Agreement (the "Launch Date"), then it is the intention of the Parties to record
such Launch Date in a written instrument signed by both Parties promptly
following such Launch Date; provided that, in the absence of such a written
instrument, the Launch Date will be as reasonably determined by AOL based on the
information available to AOL.

18.  No Waiver.  The failure of either Party to insist upon or enforce strict
performance by the other Party of any provision of this Agreement or to exercise
any right under this Agreement will not be construed as a waiver or
relinquishment to any extent of such Party's right to assert or rely upon any
such provision or right in that or any other instance; rather, the same will be
and remain in full force and effect.

19.  Return of Information.  Upon the expiration or termination of this
Agreement, each Party will, upon the written request of the other Party, return
or destroy (at the option of the Party receiving the request) all Confidential
Information received from the other Party, documents, manuals and other
materials specified the other Party.

20.  Survival.  Section 5.3 of the body of the Agreement, Sections 8 through 30
of this Exhibit, and any payment obligations accrued prior to termination or
expiration will survive the completion, expiration, termination or cancellation
of this Agreement.

21.  Entire Agreement.  This Agreement sets forth the entire agreement and
supersedes any and all prior agreements of the Parties with respect to the
transactions set forth herein.  Neither Party will be bound by, and each Party
specifically objects to, any term, condition or other provision which is
different from or in addition to the provisions of this Agreement (whether or
not it would materially alter this Agreement) and which is proffered by the
other Party in any correspondence or other document, unless the Party to be
bound thereby specifically agrees to such provision in writing.

22.  Amendment.  No change, amendment or modification of any provision of this
Agreement will be valid unless set forth in a written instrument signed by the
Party subject to enforcement of such amendment, and in the case of AOL, by an
executive of at least the same standing to the executive who signed the
Agreement.

23.  Further Assurances.  Each Party will take such action (including, but not
limited to, the execution, acknowledgment and delivery of documents) as may
reasonably be requested by any other Party for the implementation or continuing
performance of this Agreement.

24.  Assignment.  DigitalWork will not assign this Agreement or any right,
interest or benefit under this Agreement without the prior written consent of
AOL.  Assumption of the Agreement by any successor to DigitalWork (including,
without limitation, by way of merger or consolidation) will be subject to AOL's
prior written approval.  Subject to the foregoing, this Agreement will be fully
binding upon, inure to the benefit of and be enforceable by the Parties hereto
and their respective successors and assigns.

25.  Construction; Severability.  In the event that any provision of this
Agreement conflicts with the law under which this Agreement is to be construed
or if any such provision is held invalid by a court with jurisdiction over the
Parties to this Agreement, (i) such provision will be deemed to be restated to
reflect as nearly as possible the original intentions of the Parties in
accordance with applicable law, and (ii) the remaining terms, provisions,
covenants and restrictions of this Agreement will remain in full force and
effect.

26.  Remedies.  Except where otherwise specified, the rights and remedies
granted to a Party under this Agreement are cumulative and in addition to, and
not in lieu of, any other rights or remedies which the Party may possess at law
or in equity.

27.  Applicable Law.  Except as otherwise expressly provided herein, this
Agreement will be interpreted, construed and enforced in all respects in
accordance with the laws of the State of New York except for its conflicts of
laws principles.

28.  Export Controls.  Both Parties will adhere to all applicable laws,
regulations and rules relating to the export of technical data and will not
export or re-export any technical data, any products received from the other
Party or the direct product of such technical data to any proscribed country
listed in such applicable laws, regulations and rules unless properly
authorized.

29.  Headings.  The captions and headings used in this Agreement are inserted
for convenience only and will not affect the meaning or interpretation of this
Agreement.

30.  Counterparts.  This Agreement may be executed in counterparts, each of
which will be deemed an original and all of which together will constitute one
and the same document

<PAGE>

                       CONFIDENTIAL TREATMENT REQUESTED

                                   EXHIBIT H
                       Customization of Co-Branded Sites

DigitalWork shall create, at its sole expense, a fully customized site for the
AOL Business Property and warrants that it also shall implement, at its sole
expense, any appropriate infrastructure additions to the Customized Site to
support the projected traffic growth on such Customized Site.  Such
customization shall include, without limitation:

     (a)  Standard Customization
     ---  ----------------------

          (i)    the inclusion of a toolbar (the parameters, specifications and
                 format of which are listed below) at the top and bottom of each
                 page of the DigitalWork Internet Site, which, among other
                 things, will provide navigation back to the AOL Network;

          (ii)   various additional co-branding elements to be specified;

          (iii)  the creation of links in connection with communication services
                 on the Customized Site to the corresponding or equivalent
                 communication services or areas of the Customized Site of the
                 appropriate AOL Property (e.g., chat from the Customized Site
                 of the AOL Service will link to the chat area on the AOL
                 Service); and

          (iv)   the linking of the Customized Site to an URL which contains the
                 location code for the AOL Business brand (e.g.,
                 www.DigitalWork.aolbusinessbrand.com) or any such other URL as
                 determined by AOL in its sole discretion).

(e)  Cobranding example: Netscape Netcenter.
---  --------------------------------------

DigitalWork/Netscape Netcenter co-branded as follows:  (x) displaying on each
page of the DigitalWork-Netcenter Site headers, footers and left navigation
sidebar of size and type determined by AOL and which contain both Netscape and
DigitalWork branding, links to Netscape Netcenter, a search box, two (2)
promotional spaces to be programmed by AOL, and advertising space as desired by
partner; (y) programming each page of the DigitalWork-Netcenter Site with a co-
branded domain name (e.g., DigitalWork.netscape.com) and (z) matching the look
and feel of Netscape Netcenter on the DigitalWork-Netcenter Site. Within
navigation sidebar, where subdepartments exist under Netcenter Department
headings, these will be broken out for navigational purposes.

NETSCAPE:  DigitalWork shall create a version of the DigitalWork Internet Site
customized for distribution through Netscape Netcenter (the "DigitalWork-NS
Site") by: (a) displaying a "C-frame" header, footer and left-side menu bar on
each page of the DigitalWork-NS Site (or any other mutually agreed alternatives)
as well as the additional standard programming elements as set forth in the
Programming Plan, with such C-frame of size and type determined by AOL with the
headers and footers containing both Netscape and DigitalWork branding, links to
Netscape Netcenter, a search box and two (2) promotional spaces to be programmed
by AOL, (b) eliminating the use of "pop-up" windows, screens and similar types
of functionality in connection with the display of advertising, promotions or
sponsorships on the DigitalWork-NS Site, (c) programming each page of the
DigitalWork-NS Site with a co-branded domain name (e.g., insweb.netscape.com)
and (d) matching the Look and Feel, templates (including sponsorship positions)
and navigation of Netscape Netcenter on the DigitalWork-NS Site. Detailed co-
branding requirements can be found at http://proto.mcom.com:888/nc20/html/. AOL
will have design approval of any co-branding (on an ongoing basis) over all
pages.<PAGE>

Exhibit 10.21

     THIS DOCUMENT IS SUBJECT TO A CONFIDENTIAL TREATMENT REQUEST ON FILE WITH
THE SECURITIES AND EXCHANGE COMMISSION. WHERE APPROPRIATE, THE CONFIDENTIAL
PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND REPLACED WITH *** OR
*** CONFIDENTIAL TREATMENT REQUESTED ***.

                                                                  Final 12-22-99

                           MASTER SERVICES AGREEMENT

     This agreement ("Agreement") is entered into as of the 22nd day of
December, 1999 ("Effective Date"), by and between DigitalWork,com, Inc. .
("Company"), and Dell Products, L.P. ("Dell"), a Texas Limited Partnership. Dell
Computer Corporation ("DCC") and any of its corporate subsidiaries or affiliates
may purchase Services (as defined below) and enjoy the benefits of this
Agreement, but all liabilities and obligations incurred by Dell, DCC, or any of
DCC's subsidiaries or affiliates under this Agreement will be the sole
responsibility of Dell.

                                    RECITALS

     A.   Whereas, Company offers portal services on the World Wide Web at
www.digitalwork.com wherein it provides search services and navigation as well
as community, business and consumer e-commerce solutions from its service
partners.  Company syndicates and bundles these portal services for resale by
third parties; and

     B.   Whereas, Dell is a leading global retailer of computer products and
maintains a site on the Internet at <www.dell.com> which, among other things,
allows its users to purchase computer products.  Dell desires to expand its
services to its customers through a unique World Wide Web site; and

     C.   Whereas, Dell and Company desire to create a Dell-branded small
business portal called "DellBizNet" which will offer the best in class content,
communications, community and e-commerce functionality of Company and its
service partners to Dell customers; and

     D.   Whereas, Dell and Company desire to set forth in writing their mutual
intent and understanding of the scope and terms of such engagement.

                                   AGREEMENT

     Now, therefore, in consideration of the foregoing, and for other good and
valuable consideration, the receipt and sufficiency of which are hereby
acknowledged, the parties agree as follows:

1.   Definitions

     As used in this Agreement, the following terms shall have the following
meanings, unless the context otherwise requires.  Certain other terms are
defined elsewhere in this Agreement.

     1.1  "Acceptance" means the acceptance by Dell of a Deliverable specified
in a Work Statement as described in Section 2.

     1.2  "Affiliate" means, with respect to either party, any individual or
entity that, by virtue of a majority ownership interest, directly or indirectly
through one or more intermediaries controls, is controlled by or is under common
control with that party.

     1.3  "Agreement" means this Master Services Agreement between Dell and
Company, as amended from time to time.

     1.4  "Code" means all computer programming code (both object and source,
unless otherwise specified) and application program interfaces ("APIs"), as
modified or enhanced from time to time by Company, including, without
limitation, all interfaces, navigational devices, menu structures or
arrangements, icons, help, operational instructions, commands, syntax, HTML
(hyper-text markup language), design, templates written in ASP source code,
Java, Javascript, VB Script, or other scripting languages and any code created
by Cold Fusion,
<PAGE>

                       CONFIDENTIAL TREATMENT REQUESTED

FrontPage, DreamWeaver or any other HTML editor and the literal and non-literal
expressions of ideas that operate, cause, create, direct, manipulate, access or
otherwise affect the Content whether created or licensed from third parties by
Company including, without limitation, any copyrights, trade secrets and other
intellectual or industrial property rights therein.

     1.5  "Confidential Information" means, except as otherwise specifically
provided in the Agreement, each party's (a) trade secrets under applicable law
(including, without limitation, financial information, processes, formulas,
specifications, programs, instructions, technical know-how, methods and
procedures for operation, and benchmark test results); (b) any confidential or
other proprietary information, whether of a technical, business or other nature
that is of value to the owner of such information and is treated as confidential
(including, without limitation, End-User Data, information about employees,
customers, marketing strategies, services, business or technical plans and
proposals, in any form); (c) any other information identified by a party as
"Confidential Information"; (d) any other information relating to party that is
or should be reasonably understood to be confidential or proprietary; and (e)
the terms of this Agreement.

     1.6  "Content" means all text, graphics, animation, audio and/or digital
video components and all other components of the Deliverables and the selection
and arrangement thereof including all Intellectual Property Rights therein, but
does not include Code whether created by Company or provided by Dell for
purposes of developing the Deliverables.

     1.7  "Cookie(s)" means a small data packet that is placed on a End-User's
computer once they have accessed a Web site.

     1.8  "Cookie Information" means any information that resides in or is
associated with the use of a Cookie, including, without limitation, a log file.

     1.9  "Deliverables" means all Code, Content and other online materials and
services to be produced by Company hereunder as more fully described in a Work
Statement. Deliverables also include all reports, project reviews, inspection
and tests conducted during the course of performance hereunder, and all
documentation such as technical manuals and other written materials that relate
to particular Code, which may include materials useful for design (e.g., logic
manuals, flow charts, and principals of operation); provided, however, that
documentation does not include end-user instructions, manuals or other operating
documentation or materials.

     1.10  "Dell Competitor" means any entity or Affiliate thereof listed in
Exhibit 1. Not more than once per quarter, Dell may update this list of
competitors.

     1.11  "Dell Content Modules" means a collection of Dell Content which is
integrated and bundled based on specific Dell products or services including,
without limitation, links to elements of Dell.com, Gigabuys.com, and Special
Offers from Dell.

     1.12  "DellBizNet" means the Dell-branded and owned World Wide Web site,
namely www.DellBizNet.com or other Dell-designated domain, to be developed and
maintained by Dell with participation by Company pursuant to this Agreement.

     1.13  "DigitalWork.com Workshop pages" means those pages that will be
supplied by Company that refer to specific workshop utilities of Company.

     1.14  "DigitalWork.com Service pages" means all pages beneath each workshop
page, including those pages which are accessed through the "Learn About It" and
"Get It Done" links.

     1.15  "Special Offers from Dell " means a collection of World Wide Web
pages which are presently hosted at Dell.com and are dedicated to delivering
unique service offerings to Dell customers.

     1.16  "End-User(s)" means any person or entity that accesses DellBizNet or
uses the services therein.

     1.17  "DigitalWork.com Registered User(s)" means any person or entity that
voluntarily submits to abide by Company's Terms of Service.

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                       CONFIDENTIAL TREATMENT REQUESTED

     1.18  "DigitalWork.com E-Commerce Customer" means any DigitalWork.com
Registered User that generates e commerce gross revenue as defined in
section 1.21.

     1.19  "End-User Data" means any information or data associated with an End-
User which is received, stored, or processed by Company in providing its
Services under this Agreement and includes, without limitation, aggregate
information, usage and traffic data, transactional or financial information,
account names and passwords, registration information, Cookie Information,
click-through rates, and conversions.

     1.20  "Enhancements" means changes or additions, including new releases
made by Company to its Services that add significant new functions or
substantially improve the performance of Company's Services by changes in system
design or coding and related documentation and materials utilized by Company
with its Services.

     1.21  "E-Commerce Gross Revenue" means all top line revenue recognized by
DigitalWork.com for e-commerce transactions on the DellBizNet site.

     1.22  "Intellectual Property Right(s)" means any patent, copyright,
trademark, trade secret, trade dress, mask work, moral right, right of
attribution or integrity or other intellectual or industrial property rights or
proprietary rights arising under the laws of any jurisdiction (including,
without limitation, all claims and causes of action for infringement,
misappropriation or violation thereof and all rights in any registrations and
renewals).

     1.23  "Launch Date" means the first day that DigitalWork.com provided
services become available on the World Wide Web to end users through this
partnership with Dell.

     1.24  "Preexisting Work" means (a) any Content, Code and similar original
works of authorship that existed prior to the date of this Agreement and (b) any
other Content, Code or similar original works of authorship that (i) exist prior
to the date of a particular Work Statement, (ii) are specifically identified on
the Work Statement, and (iii) were not created, developed, or derived for Dell
under this Agreement.

     1.25  "Service" means any and all services provided by Company under
Section 2 of this Agreement for the development, hosting, servicing, and
maintenance of the Deliverables and DellBizNet.

     1.26  "Service Level Agreement" means the Service Level Agreement attached
to this Agreement as Exhibit 2.

     1.27  "Company Service Partners" mean any Affiliates of Company or third
parties with strategic relationships with Company that offer additional Content
and functionality to DellBizNet as a component of the Services.

     1.28  "Company Resource Centers" means a unique collection of Company
Content which is integrated and bundled based on specific topics or services.

     1.29  "Specifications" shall mean the requirements for the development of
the Deliverables, including operational and functional capabilities and
performance criteria.

     1.30  "Term" has the meaning ascribed to it in Section 8.

     1.31  "World Wide Web" or "Web" means a global computer network of servers
and files containing text and graphics accessible through use of hypertext
transfer protocol.

     1.32  "Work Product" has the meaning ascribed to it in Section 10.

     1.33  "Work Statement" means the schedule attached hereto as Exhibit 3 or
any successors thereto, as revised by the parties from time-to-time, which shall
contain at a minimum (i) a description of the Deliverables (including
Specifications) to be delivered and any related services to be performed by
Company for Dell, (ii) a schedule detailing benchmarks and delivery dates, and
(iii) a description of the payment obligations of the parties. The Work
Statement also may include provisions for written and/or oral progress reports
by Company, detailed functional and technical specifications and standards for
all services and Deliverables, including quality standards, documentation
standards, lists of any special equipment to be procured by Company

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                       CONFIDENTIAL TREATMENT REQUESTED

or provided by Dell for use in performance of the work, test plans and scripts,
and such other terms and conditions as agreed upon by the parties.

2.   Company's Services

     2.1  Scope of Services. Company shall author, design, create, develop,
test, and produce the Deliverables in accordance with the Work Statement for the
purpose of establishing and hosting content that makes up a portion of
DellBizNet and providing the services therein. The initial Work Statement agreed
to by the parties is dated as of Effective Date of this Agreement, is signed by
the parties and is attached hereto as Exhibit 3. At any time during the term of
this Agreement, Dell may request changes, additions to Content or additional
services to be performed by Company in connection with DellBizNet and Company's
Services, including any Enhancements, updates, or upgrades. Except as provided
by this Agreement, such additional work shall be agreed upon by the parties and
set forth in a revised Work Statement, which shall be subject to the terms of
this Agreement and become effective upon execution by authorized representatives
of both parties. If a conflict arises between any of the Agreement, or Work
Statement, the terms of the documents will be followed according to the
following order of precedence: (1) the Work Statement, and (2) this Agreement.

     2.2  Acceptance. Unless modified pursuant to the terms of this Agreement,
Company shall deliver the Deliverables at the times and in the manner specified
in the Work Statement. Conformity with the Work Statement and its Specifications
will be the sole basis for determining Dell's Acceptance of the Deliverables.
Dell will, within fifteen (15) days of receipt of each Deliverable as described
in each Work Statement advise Company of Dell's Acceptance (or rejection) of the
Deliverable. The Acceptance criteria for each Deliverable is included in each
Work Statement. Company will, upon receipt of notice of rejection and written
authorization of Dell, promptly correct any deficiencies identified in writing
by Dell. If a deficiency cannot be corrected to Dell's satisfaction within
fifteen (15) days of notification by Dell, in addition to all other remedies
available to Dell, Dell will have the option of requiring Company to refund all
amounts previously paid by or on behalf of Dell within ten (10) days of Dell's
request for payment.

     2.3  Time of Performance. Company shall use its best efforts to complete
the Deliverables in a timely manner according to the Work Statement. Company
shall submit performance reports as Dell may reasonably request from time to
time. Company agrees to notify Dell promptly of any factor, occurrence, or event
coming to its attention that may affect Company's ability to meet the
requirements of the Work Statement, or that is likely to cause any material
delay in delivery of the Deliverables. Unless such anticipated material delay is
the sole fault of Dell, upon receiving such notification, Dell may (i) require
the parties to renegotiate the terms of the Work Statement, including the amount
of compensation payable to Company, to account for any anticipated delays and
loss of benefits to Dell as a result thereof or (ii) terminate this Agreement
with no further obligation if Dell determines that an anticipated delay is
material.

     2.4  Maintenance and Ongoing Services. Company shall support any and all
functions, protocols, methodologies, processes, and customer service necessary
to fully access and utilize the Services in accordance with the Service Level
Agreement. Company shall ensure that (i) DellBizNet has the functionality and
appearance specified in the Work Statement, (ii) a designated Company
representative is available during regular business hours to provide technical
support and respond to Dell's inquiries on a reasonably prompt basis, and (iii)
DellBizNet and the services therein function appropriately when viewed using
recent versions of standard Internet browser software. Company shall hold and
maintain a complete back-up copy of all Content in storage for the duration of
this Agreement. Company shall provide Dell with maintenance, including minor
corrections/alterations, during the term of this Agreement for all Content and
functions relating to Company's design and development of DellBizNet and
provisioning of its Services. Company shall not be responsible for such
maintenance if any person or entity other than Dell makes any major changes to
DellBizNet's functions that were designed or developed by Company, unless such
changes were authorized, inspected and confirmed by Company; provided, however,
Dell may perform all necessary maintenance, addition or changes to Content,
upgrades, changes or additions to DellBizNet, excluding DigitalWork.com.'s
Workshop and Service pages or Dell's mainframe or computer network systems, and
Company shall resolve any errors or difficulties in DellBizNet that are not
caused by changes made by Dell. Upon written request from Dell, Company agrees
to assist in remedying any problems in the DigitalWork.com

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                       CONFIDENTIAL TREATMENT REQUESTED

Workshop and Service pages in DellBizNet that are not covered hereunder at the
standard rates charged by Company for such work.

     2.5  Hosting; Content. Except as set forth in a Work Statement, the
following requirements govern the hosting and governance of Content on
DellBizNet:

          2.5.1 Dell. Unless otherwise expressly agreed, Dell shall have the
right of prior approval of the general design, layout, Content, function, and
operation of DellBizNet Subject to Company's rights and duties under Section
2.5.2 and Company's template-based architecture, Dell shall have exclusive
approval and control over the posting, editing, renewal or update of any Content
on DellBizNet, including, without limitation, Dell Content Modules. Dell shall
ensure that any Content it provides will be and remain fully compatible with
servers and software supporting DellBizNet; provided, however, upon request from
Dell, Company shall assist Dell in resolving any Content related compatibility
problems. Dell shall have the option of replacing any of Company's Content or
applications with Dell provided Content; provided that Dell retains a minimum of
six workshops and a majority of the associated services contained therein. Dell
will review this requirement on a quarterly basis beginning three months after
the launch date of the service to consider, in good faith, the possibility of
adding additional workshops. Dell has the right to replace or delete any Content
of a Company Resource Center that Dell finds objectionable. Dell shall have the
right to supplement DellBizNet with additional content from other third party
suppliers as set forth in Section 2.12 of Exhibit 3 Work Statement.

          2.5.2 Dell Branding. DellBizNet will be a seamless Dell-branded
portal. All Web pages, home pages, tabs, search results and highlighted links
served by Company for DellBizNet will contain Dell branding and replace any
Company branding, including, without limitation, any rich media content pages,
Web directories, and guides. However, all DigitalWork.com Service pages, which
reside beneath DigitalWork.com Workshop pages will contain branding which states
"Powered by DigitalWork.com" above the fold in a size not to exceed 160 by 35
pixels. This branding will be consistent with Company's color scheme.
Furthermore, Dell retains right to suppress any symbols representing services of
Company in DigitalWork.com Workshop and Service pages.

          2.5.3 Company. Company shall be responsible for all aspects of
hosting, operating, and maintaining specified pages under DellBizNet in
accordance with the Specifications set forth on the Work Statement and all
applicable laws and regulations. Company is responsible for reviewing with Dell
the text, graphics, animation, audio and/or digital video components prior to
uploading such content onto DellBizNet. Upon Dell's request (whether oral, in
writing or by e-mail), Company shall promptly upload new material or items, or
make any alterations, to existing Content. Company will use its best efforts to
(i) provide service consistent with the Service Level Agreement; (ii) protect
specified pages under DellBizNet from unauthorized interruptions, viruses and
outside attacks (including, without limitation, by installing appropriate
firewalls, backup systems and other protective devices); (iii) maximize the
online accessibility of specified pages under DellBizNet to End-Users; and (iv)
collect such information regarding End-Users as Dell may reasonably request.

          2.5.4 Company Service Partners. Dell shall have the option to use all
current and future Content and functionality of the Company Service Partners
available to Company.

     2.6 Work Statement Changes. Changes in the Work Statement shall become
effective only upon written agreement of the parties. Company shall accept any
change requests made by Dell that (i) reduce the cost or magnitude of
performance, provided that an equitable adjustment in compensation is made for
the out-of-pocket costs of any performance or preparation already undertaken, or
(ii) increase the cost or magnitude of performance, provided that the proposed
changes are reasonable in scope and Dell establishes a commensurate increase in
compensation.

     2.7  Materials; Expenses. Except for materials Dell specifically provides,
Company shall furnish at its own expense and cost all labor, equipment, Content,
Code, telecommunications, supplies and transportation necessary for the
performance of Company's obligations under this Agreement. Dell shall provide
Company with all hardware required to host and support Company's pages within
DellBizNet at prices to be determined at a later date. Dell will provide a
technical contact to Company to coordinate all support activities. Company will
be solely responsible for any and all claims of any nature made by or on behalf
of any persons performing labor and for any and all damage to or loss of
equipment or supplies.

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                       CONFIDENTIAL TREATMENT REQUESTED

     2.8  Enhancements. Unless specifically directed by a Work Statement,
Enhancements to DellBizNet and the Services therein will be deployed and made
available by Company as they are introduced to customers of Company's own Web
site(s) or those of its Service Partners.

     2.9  Ownership.
          ----------

          2.9.1  Deliverables. Except as may be specifically provided to the
contrary on a Work Statement, all materials or equipment (i) furnished to
Company by Dell to perform this Agreement, (ii) paid for by Dell, or (iii) the
cost of which is amortized in the cost of the Services will be and remain the
property of Dell, and Company will bear the risk of loss of and damage to the
property, normal wear and tear excepted. Whenever Company has in its possession
any property of Dell (including, without limitation, intangible property such as
the DellBizNet domain name), the property will at all times be properly housed
and maintained by Company at the location(s) Dell may specifically approve from
time to time; will not be commingled with the property of Company or that of a
third party; will be used only for performing the Services; will be kept free of
all liens and encumbrances without expense to Dell; and will, upon Dell's
request, be immediately delivered to Dell at any location designated by Dell.
Dell will have the right enter onto Company's premises or any other location at
which any of the property may be kept at all reasonable times to inspect the
property.

     2.10  Applicable Policies. In consultation with Company, Dell shall
designate all terms and conditions which apply to DellBizNet, including, without
limitation, the terms and conditions of use, any disclaimers, use guidelines and
privacy policies. Company will clearly communicate at the point of registration
to become a DigitalWork.com End-User the transition to be governed by Company's
Terms of Service applicable to the services within DellBizNet.

     2.11  Exclusivity. Nothing in this Agreement will require Dell to purchase
from Company any or all of its requirements for services in excess of the
majority services contained in six workshop pages that are of the same or
similar to the Services, and Dell may purchase similar or identical services
from others.

3.   Dell's Responsibilities

     3.1  General. Dell shall, to the extent reasonably necessary for Company to
fulfill its responsibilities under this Agreement, (i) obtain the domain name
for DellBizNet which will be owned exclusively by Dell, unless the parties agree
otherwise; (ii) furnish information requested by Company, and (iii) provide
reasonable access to Dell personnel. All such requests by Company for
information or access to Dell personnel shall be in writing and shall establish
a reasonable date by which Dell's response is required. Any delays attributable
to Dell's failure to respond to reasonable requests by Company will extend any
and all deadlines for an amount of time equal to Dell's delay. Dell reserves the
right to make any necessary equipment or software upgrades, changes or
modifications.

     3.2  End-User Installations. Dell has the right, but not the obligation, to
          pre-load the Universal Service Locator ("URL") for the DellBizNet
          domain or a related third-level domain (e.g., "aaa.dell.net") on all
          Dell-branded computer systems or as the default URL for all Dell-
          branded ISP services.

     3.3  Marketing. Dell will actively marketing DellBizNet to current and
          potential Dell customers. Dell and Company will agree on a joint
          marketing strategy for DigitalWork.com End-Users, to be attached as an
          addendum to this contract, within 45 days of the effective date.

     3.4  Head end page. Dell shall create and host the first page of the Dell
          BizNet.com site. Dell will integrate a gateway to Company's services
          in a prominent position above the fold.

4.   End-User Data

     4.1  Collection of End-User Data. Through the use of Cookies or similar
          means, Company shall electronically tag and track each End-User as
          they access and use DellBizNet. Dell may make requests from

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                       CONFIDENTIAL TREATMENT REQUESTED

Company to provide End-User Data regarding DellBizNet collected from individual
End-Users, subject to Company's ability to capture such data. These requests
will be no more frequently than twice monthly.

     4.2  Usage Reports. As described in the applicable Work Statement, Company
shall provide Dell with monthly standard usage reports via email ("Usage
Reports"). The parties may, by mutual written agreement, alter the content of
the Usage Reports. At Dell's request, Company shall make commercially reasonable
efforts to provide Dell any End-User Data that is processed, collected, or
stored by Company in a form to be mutually agreed upon by the parties.

     4.3  Registration of End-Users. Dell shall have the right to customize, if
technically feasible, any registration process, including the look and feel
thereof, for any End-User of DellBizNet.

     4.4  Ownership; Use. Dell will own all End-User Data. All End-Users will be
deemed to be customers of Dell, and the collection, retention and use of such
information will be subject exclusively to Dell's then current privacy policy.
Dell will have the sole right to exploit or use any End-User data. All of the
End-User Data shall be treated as Confidential Information of Dell unless
otherwise agreed in writing. Company shall keep and store all such data in a
safe and secure environment and shall not provide access to the data to any
third party without the express written consent of Dell. Neither Company nor any
Company Service Partner shall solicit or target any End-User without the express
written consent of Dell.

     4.5  Company Ownership. Any user who registers to become a DigitalWork.com
End-User must agree to the Terms of Service of Company and "opt into" a
relationship with Company. All such user data will be jointly owner by Company
and Dell. Company may contact registered DigitalWork.com End-Users on behalf of
Dell in order to execute the overall service experience and to promote Dell and
Company's co-branded services. However, Dell must approve any and all promotion
via email prior to release to the End User.

5.   Advertising

     5.1  General. Dell will have sole right, but not the obligation, to sell,
serve, invoice, and collect for any and all advertising in DellBizNet. Except as
set forth in a Work Statement, any advertising revenue earned by DellBizNet will
be retained solely by Dell. If Dell elects to serve ads, Company through
DellBizNet will call the banner ads from Dell's or its designee's ad server. As
a part of its Services performed under this Agreement, Company shall cooperate
with Dell and make such additions or modifications to the operation and
functionality of DellBizNet as Dell deems necessary in its sole discretion to
service any advertisements.

     5.2  Competitors. Notwithstanding any Work Statement, Dell shall have the
right to refuse or block advertising on DellBizNet for any Dell Competitor. A
listing of Dell Competitors is provided in Exhibit 1.

6.   Payments

     6.1  Services Payment. The amount to be paid to Company for all of the
Services is stated in each Work Statement. In addition, any amounts to be paid
to Dell by Company as commissions or bounties is stated in each Work Statement.
Upon Acceptance of the Deliverables as specified in the Work Statement, Dell
will pay Company the fees stated in such Work Statement for which Company has
provided Services. Dell will pay or reimburse Company for any applicable sales,
use, and similar taxes associated with Dell's acquisition of the Services,
except that Dell will have no liability for any taxes based on Company's net
assets or net income, or for which Dell has an appropriate resale or other
exemption. Dell will reimburse Company for all pre-approved actual, reasonable,
documented out-of-pocket expenses, including travel expenses, incurred by
Company at Dell's request which are in accordance with Dell policy.

     6.2  Payment Terms. One-time expenses such as set-up fees or other
administrative fees will be paid forty-five (45) days from Dell's receipt of
Company's invoice. Unless otherwise specified in a Work Statement, all fees are
to be paid within thirty (30) days following the month which gave rise to the
payment obligation. All payments will be in U.S. currency unless otherwise
agreed to on a Work Statement. No invoice will be sent prior to the performance
of the related Services. In the event that Company is in default of any of its
obligations under this Agreement, Dell may withhold payment of any part of the
unpaid price for the Services until

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                       CONFIDENTIAL TREATMENT REQUESTED

Company has, to Dell's satisfaction, completely remedied the breach. All
Services purchased by Dell from Company will aggregate for calculating any
discounts.

     6.3  Billing Contact. All invoices will reference this Agreement and be
mailed to:

          Dell Computer Corporation
          Attn:  Accounts Payable
          One Dell Way
          Round Rock, TX  78682-1810

     6.4  Reports. With respect to the Services performed under this Agreement,
Company shall keep proper and accurate records and books in accordance with
applicable laws and regulations. Dell shall have the right to reasonable access
and review of Company's books and records relating to the rendering of part or
all of the Services or any payment therefor during Company's normal business
hours. Company shall retain all records relating to its performance of the
Services for a period of no less than two (2) years or such longer time period
as specified by law. To the extent required by Dell, Company shall establish and
maintain an electronic format for data communication acceptable to Dell at no
charge to Dell.

     6.5  Most Favored Pricing. Company represents and agrees that no other
customer of similar services and scope is receiving or will receive prices,
discounts, performance or terms better than those which are given Dell. Should
Company enter into an arrangement with a third party to provide substantially
the same DellBizNet services on terms which in their totality are more favorable
to the third party than the terms specified in this Agreement, then Dell shall
be given the right to convert the relevant terms in this Agreement to match all
of the more favorable terms provided the third party.

7.   Audits

     Each party hereby grants to the other the right to designate a certified
public accountant to inspect the other party's records on which revenues in
Section 6 are based, provided that such accounting firm will hold such records
in confidence except as necessary to report to both parties on the accuracy of
the calculation of the fees. A party's determination of fees due under this
Agreement will be deemed conclusive unless, within twelve (12) months after the
date of payment, the other party objects in writing to such payment, such
objection to be based upon the review by the accounting firm or otherwise. If an
inspection shows that the party calculating the fee has understated the amount
due to the other by more than ten percent (5%) for any calendar year, the party
understating the amount to be paid will pay, in addition to the amount due, the
accounting firm's fees up to an amount equal to the understatement, unless the
error and its discovery resulted from a good faith discussion between the
parties as to how to interpret the agreement. Each party agrees to give the
other at least thirty (30) days written notice of its intention to have the
records of the other party audited and further agrees to limit the number of
audits to no more than three per year (commencing and based on the date of this
Agreement).

8.   Term

     8.1  Agreement. This Agreement shall remain in full force and effect for a
period of two (2) years, unless the Agreement is terminated by either party as
provided in Section 9. If Dell gives Company notice of renewal, this Agreement
will be renewed for additional one-year terms (the "Renewal Term") upon the
expiration of the Initial Term and any subsequent Renewal Term. Notice of
renewal, if given, shall be given in writing by Dell to Company not less than
thirty (30), nor more than sixty (60), calendar days before the expiration of
the Initial Term or of any Renewal Terms thereof.

     8.2  Work Statements. Each Work Statement will continue for a term equal to
the period stated on the Work Statement, unless otherwise terminated under the
terms of this Agreement. Completion of work under any specific Work Statement
will not terminate this Agreement.

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                                                CONFIDENTIAL TREATMENT REQUESTED

9.   Termination

     9.1  Termination for Convenience. Either party may terminate this Agreement
or any Work Statement without cause upon sixty (60) days prior written notice.
However, the agreement cannot be terminated by either party during the first six
months of the agreement as measured from the launch date. Unless specifically
stated in the notice, the termination of one or more Work Statements will not
terminate this Agreement.

     9.2  General Termination for Cause. Either party may terminate the
Agreement upon thirty (30) days written notice if the other party:

          (a)  materially breaches its obligations hereunder and such breach
remains uncured for thirty (30) days following written notice to the breaching
party of the breach;

          (b)  becomes insolvent or bankrupt, admits in writing its inability to
pay its debts as they mature, or makes an assignment for the benefit of
creditors; or the other party applies for or consents to the appointment of any
receiver, trustee or similar officer for it or for all or any substantial part
of its property (or such receiver, trustee or similar officer is appointed
without its consent); or the other party institutes any bankruptcy, insolvency,
reorganization, moratorium, arrangement, readjustment of debt, dissolution,
liquidation or similar proceeding relating to it under the laws of any
jurisdiction, or any such proceeding is instituted against the other party and
is not dismissed within sixty (60) days; or any judgment, writ, warrant or
attachment or execution of similar process is issued or levied against a
substantial part of the property of the other party and remains unsatisfied for
sixty (60) days; or

          (c)  dissolves, liquidates or otherwise terminates its existence as an
entity, or consolidates with or merges with or into any entity which is a direct
competitor of the terminating party (as defined in the attached schedules), or
sells, leases or otherwise disposes of all or substantially all of its assets to
a direct competitor of the terminating party (as defined in the attached
schedules), or incurs a substantial amount of indebtedness other than in the
ordinary course of its business except for transactions which do not result in
the acquisition of a company which is a direct competitor of the terminating
party, in each case whether in a single transaction or in a series of related
transactions the other party or the person or persons in control of the other
party shall (or shall threaten to) sell, assign, part with or cease to carry on
its business or that of its business relating to the maintenance and support of
computer hardware and software and related products.

     9.3  Termination by Dell. Dell may terminate this Agreement immediately at
any time if Company comes under the effective control of a party not reasonably
acceptable to Dell or an Affiliate of such a party. Further, Dell may terminate
the Agreement, any Schedule, or discontinue offering a particular service of the
Agreement upon sixty (60) days notice:

          (a)  if there are five or more errors, failures or outages of the
Services in any thirty (30) day period and Company is unable to remedy the
problem within thirty (30) days following Company's receipt of written notice of
the problem; or

          (b)  if there is a shift in market demand as evidenced by, without
limitation: (a) during a three-month period at least thirty (30) percent of
Dell's customers request the option to use different portal options or a
provider of services different than Company; (b) more than thirty (30) percent
of Dell's customers are dissatisfied with Company's products or services as
measured by mutually agreeable standards; or (c) significant changes in
technology that render more than 30% of Company's Services accessed through
DellBizNet less than best in breed as evaluated in Dell's sole discretion.

     9.4  Obligations Upon Termination. Upon termination or expiration of this
Agreement or any particular Work Statement:

          9.4.1  Return of Confidential Information. Each party shall at its own
expense return to the other party or otherwise dispose of as the owner may
instruct, any information (including the Confidential Information) and all other
documents, papers and information whatsoever sent to a party (including
electronically sent) and relating to the business of the other party (other than
correspondence between the

                                    Page 9
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                                                CONFIDENTIAL TREATMENT REQUESTED

parties) and all property of the other party. Each party shall be entitled to
retain a copy of such information for archival purposes only. Such records will
be treated as the owners Confidential Information in accordance with Section 15.

          9.4.2  Company Obligations. Upon termination or expiration of this
Agreement, or a Work Statement or portion of a Work Statement, Company will, in
addition to any other obligations of Company on termination or expiration; (i)
cease all performance of the terminated Services and furnish to Dell all
Deliverables (including, without limitation, all Work Product that is not
Preexisting Work) and work in progress; (ii) shall not maintain or hold any
versions of the DellBizNet except as a backup; (iii) provide a complete back-up
copy, in the form(s) agreed upon by the parties, of all Work Product, End-User
Data, (iv) within thirty (30) days provide a final accounting which itemizes all
Services related to the terminated Services that have been performed in
accordance with this Agreement but for which Company has not yet received
payment, and (v) if Company terminates the agreement, Company shall continue to
pay Dell 12% of gross revenues on services purchased by DigitalWork.com End-
Users for a period of two years. Unless otherwise agreed by the parties, if the
Agreement is terminated prior to the completion of the Deliverables (i) Dell
will only be responsible for payment for those portions of the Deliverables that
Company has completed in accordance with the Specifications, and (ii) Dell shall
receive a full refund of all monies paid for any Deliverable for which it had
made any payment but which do not conform to the Specification.

          9.4.3  Payments. All payments described under Section 6 that have
accrued prior to the termination or expiration of the Agreement will be payable
in full within thirty (30) days thereof.

          9.4.4  Transition Period. During a period not to exceed ninety (90)
days following termination or expiration (the "Transition Period"), Company
shall provide to Dell reasonable assistance in the transition of the
responsibility for the Services to Dell or to a party designated by Dell, such
assistance to consist of the following: (a) reasonable documentation and other
materials relating to or used in the performance of the Services (excluding
documentation belonging exclusively to Company in which Company claims in good
faith a trade secret interest), (ii) other services or activities reasonably
requested by Dell related to the smooth transition of responsibility for
performance of the Services. Company will cooperate in good faith during the
Transition Period. In the event that Dell is responsible for paying the costs of
the transition, Dell shall pay Company's charge at Company's then current time
and materials charges for any transition assistance. Any communications by Dell
or Company to an End-User related to the expiration, termination or transition
of any Services must be approved in advance and in writing by Dell. If Company
terminates this agreement, then Company cannot market its services to any
DigitalWork.com Registered User and E-Commerce Customer for a period of two
years from the date of termination.

10.  Intellectual Property Rights

     10.1  General Reservation. Neither party grants any license to the other
except as specifically set forth in this Section 10. Except as is expressly set
forth under this Section 10, both parties expressly reserve all of their right,
title and interest in their respective Intellectual Property Rights.

     10.2  Ownership.
           ----------

          10.2.1  Work For Hire. The parties acknowledge that some or all of the
Deliverables and Services will be based, in whole or in part, on Company's
existing products and services, but that Dell will contribute valuable
intellectual property to the process of the creation of the Deliverables and
Services intended to foster a unique user experience and competitive advantage
to Dell. Therefore, all right, title and interest in the Content of the
Deliverables (including all Specifications, written copy, drawings,
modifications and designs and any other development work in support of Company's
performance for Dell) created or modified by Company uniquely for Dell, as it
relates to other Dell provided services, or as stated in a separate statement of
work produced under this Agreement that embodies or is based on intellectual
property provided to Company by Dell or that is created specific to the
Deliverables and Services, shall be held by Dell, and shall be considered a
"work made for hire" under applicable copyright law including common law,
federal, and foreign copyright law, the copyright of which shall be owned
solely, completely and exclusively by Dell (collectively, "Work

                                    Page 10
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                                                CONFIDENTIAL TREATMENT REQUESTED

Product"). Dell's right, title and interest in the Deliverables include all
components that comprise the "look and feel" of DellBizNet, including, without
limitation, the visual display, functionality, graphical user interfaces,
navigation tools, and menu structures. To the extent that any aspect of the
Deliverables created uniquely for Dell are not considered a "work made for hire"
under applicable copyright law, for whatever reason, all right, title and
interest of any kind, nature, or description that Company may have in and to
such Work Product in any and all countries of the world will automatically be
assigned, transferred, and conveyed completely and exclusively to Dell. Company
agrees to furnish any and all further documentation and to take any action as
Dell may reasonably require to evidence or effect Dell's ownership of the Work
Product. If Dell elects to seek copyright registration or otherwise seek
protection for valuable property that incorporates some or all of Company's
work, Company will cooperate fully with Dell. Dell will reimburse Company for
actual reasonable, documented expenses incurred by Company at Dell's request in
connection with obtaining such protection.

          10.2.2  End-User Data. All right, title, and interest in any
DigitalWork.com End-User Data, including without limitation, usage data and
registration information, shall be held jointly by Dell and DigitalWork.com. All
right, title, and interest in any DigitalWork.com End-User Data, including,
without limitation, usage data and registration information, shall be held
jointly Dell and DigitalWork.com.

          10.2.3  Pre-existing Work. Without limiting the provisions of 10.2.1
above or Section 12 ("Indemnification"), Dell acknowledges that Work Product
does not (i) incorporate Pre-existing Works owned by Company, (ii) incorporate
works licensed by Company from third parties, (iii) include third-party
materials needed to generate or use the Work Product, or (iv) include Work
Product created concurrently but independent of providing the Services under
this Agreement. All of (i), (ii), (iii) and (iv) in this Section will be
collectively referred to as "Licensed Materials." Dell acknowledges that Company
owns all right and title to the Licensed Materials. To the extent that any
Licensed Materials are incorporated into the Work Product or are included with
Work Product and needed to generate or use the Work Product, Company will grant
to Dell or procure for Dell, a non-exclusive, worldwide, royalty-free License
for the term of the Agreement solely to: (1) use, execute, produce, display,
perform, copy, and distribute (internally or externally) copies of, and prepare
derivative works based upon the Licensed Materials and their derivative works to
produce and maintain the Deliverables and the Services, and (2) authorize others
to do any, some, or all of the foregoing.

     10.3  Dell's License Grants. Subject to the terms and conditions of this
Agreement, Dell hereby grants to Company, during the term of this Agreement, a
nonexclusive, nontransferable license to link to the DellBizNet and to use
Dell's Content as well as Dell's trade names, trademarks, service names and
similar proprietary marks as specifically designated by Dell (the "Dell's
Marks") and which are reasonably necessary to perform Company's obligations
under this Agreement; provided, however, that any link, promotional materials or
other documentation of any kind containing Dell's trade name or proprietary
marks will be subject to Dell's prior written approval, not to be unreasonably
withheld. Company will not be deemed by anything contained in this Agreement or
done to it to acquire any right, title or interest in or to any Dell Marks, or
any portion of any Dell Marks. Company acknowledges Dell's exclusive right,
title and interest in all Dell Marks.

     10.4  Company's License Grants. Subject to the terms and conditions of this
Agreement, Company hereby grants to Dell, during the term of this Agreement, a
nonexclusive, nontransferable license to use Company's Pre-existing Work,
Content and Code as well as Company's trade names, trademarks, service names and
similar proprietary marks as is reasonably necessary to perform its obligations
under this Agreement; provided, however, that any link, promotional materials or
other documentation of any kind containing Company's trade name or proprietary
marks will be subject to Company's prior written approval, not to be
unreasonably withheld. Dell will not be deemed by anything contained in this
Agreement or done to it to acquire any right, title or interest in or to any
Company Marks, or any portion of any Company Marks. Dell acknowledges Company's
exclusive right, title and interest in all Company Marks.

     10.5  General Limitation. Neither party will use the other party's
proprietary marks in a manner that disparages the other party or its products or
services, or portrays the other party or its products or services in a false,
competitively adverse or poor light. Each of party will comply with the other
party's requests as to the use of the other party's proprietary marks and will
avoid any action that diminishes the value of such marks. Either party's
unauthorized use of the other's proprietary marks is strictly prohibited.

                                    Page 11
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                                                CONFIDENTIAL TREATMENT REQUESTED

     10.6  Promotional Use. Company shall have the right, at its own expense,
subject to the reasonable review of Dell, to refer to Dell and the Services in
its promotional materials provided no confidential or proprietary information is
disclosed. Dell shall have the right to review and approve promotional material
referencing Dell. Such approval shall not be unreasonably withheld. Company
shall not issue any press releases, advertisements or other public disclosures
concerning the existence of or the actual terms and conditions of this
Agreement, or other information regarding the relationship of the parties to
this Agreement without the prior review and written consent of Dell, which
consent shall be granted in Dell's sole discretion.

11.  Representations and Warranties

     11.1  General. Company represents and warrants to Dell that: (a) it has the
right and power to perform its obligations and to grant the rights granted
herein; (b) Company's performance under this Agreement will not violate any
agreement or obligation between Company and a third party or any applicable law
or regulation; and (c) no Content, Code or other material available or collected
at the DellBizNet (including, without limitation, all Content supplied by End-
Users) or provided by Company to Dell does now or will in the future infringe
upon or violate any Intellectual Property Right or other proprietary or non-
proprietary right of any third party.

     11.2  Quality; Conformity. Company warrants that each of the Services and
the Deliverables therein will (a) be completed in a timely, good and workmanlike
manner consistent with the requirements of a Work Statement and in accordance
with highest industry standards as well as in strict accordance with standards
of performance specified in the Service Level Agreement; (b) comply with the
description of Services stated on each Work Statement and with all of the other
terms and conditions of this Agreement; (c) be completed by duly qualified and
skilled personnel; (d) be free from defects in material, design, workmanship and
title; (e) function properly under ordinary use; and will perform in accordance
with all materials published by Company.

     11.3  Good Title. Company further warrants that the Services and any goods
will be provided free and clear of all liens, restrictions, reservations,
encumbrances and security interests of any kind. Company further warrants that
it is a duly organized corporation in good standing under the laws of the State
of Delaware, that it is qualified to transact business in all states where the
ownership of its properties or nature of its operations requires qualification,
that it has full power and authority to enter in and perform this Agreement,
that the execution and delivery of this Agreement has been duly authorized, and
that this Agreement does not violate any law or breach any other Agreement to
which Company is a party or is bound.

     11.4  Duration; Correction. All warranties will apply for the longer of
twelve (12) months from Acceptance by Dell of the Services or for a longer
period as may be specified by Company. Company agrees to promptly correct any
part of the Services not conforming to any of the warranties in this Section 11,
without expense to Dell, when notified of such non-conformity by Dell.

     11.5  No Waiver. Neither Dell's inspection, failure to inspect, payment,
failure to pay or Acceptance of any Services will preclude Dell's right to
reject non-conforming or inadequate Services, to revoke its Acceptance, or to
exercise any other right or remedy granted in this Agreement or by law. These
rights will inure to Dell notwithstanding Dell's knowledge of the defect, the
substantiality of the defect, the ease of the discovery of the defect, or Dell's
failure to earlier reject the Services or revoke its Acceptance.

     11.6  EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, COMPANY MAKES NO OTHER
EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ANY AND ALL CONTENT OR
OTHER MATERIALS PROVIDED BY DELL PURSUANT TO THIS AGREEMENT ARE PROVIDED "AS IS"
WITHOUT WARRANTY OF ANY KIND. THE ENTIRE RISK AS TO SUCH CONTENT AND MATERIALS
IS ASSUMED BY COMPANY. DELL DISCLAIMS ALL WARRANTIES EITHER EXPRESSED OR IMPLIED
WITH RESPECT TO CONTENT OR MATERIALS AND TO ANY INTELLECTUAL PROPERTY RIGHT
INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE AND NONINFRINGEMENT.

                                    Page 12
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                                                CONFIDENTIAL TREATMENT REQUESTED

12.  Indemnification

     12.1  Indemnity. Either party shall indemnify, defend, and hold harmless
the other Party, their Affiliates and their respective officers, directors,
employees, representatives, and agents from and against any and all third-party
claims, legal proceedings, demands, damages, losses, liabilities, judgement,
settlements, costs and expenses, including, without limitation, reasonable
attorneys' fees, arising from or related to any alleged or actual:

     (a)  claims arising from Content on DellBizNet;

     (b)  claims by or on behalf of either Parties' subcontractors, suppliers,
     employees, representatives or agents arising from either Parties' acts or
     omissions;

     (c)  violations of applicable laws or regulations including, without
     limitation, employment laws by either Party of their  employees,
     subcontractors, agents or representatives;

     (d)  infringement or violation, or misappropriation of any Intellectual
     Property Rights or non-proprietary right or any End-User Data related to
     the performance of Services or delivery of product under this Agreement by
     either Party or their employees, subcontractors, agents or representatives
     provided such infringement, violation or misappropriation was not caused by
     the other Party or their employees, subcontractors, agents or
     representatives or Company's strict adherence to Dell's Specifications set
     forth in a Work Statement;

     (e)  claims by End-Users or other third parties related to either Party of
     their employees, Subcontractors, agents or representatives, negligence in
     properly performing the Services under this Agreement;

     (f)  any actual or alleged loss, damage to or destruction of tangible
     property, and/or illness, injury or death to any person, including, without
     limitation, employees or invitees of the indemitee's, arising out of either
     Party's performance of, or failure to perform, any of the Services, or any
     of its other obligations under this Agreement; and

     (g)  breach of either Party's representations and/or warranties set forth
     in this Agreement.

     EITHER PARTY'S OBLIGATION TO INDEMNIFY WILL APPLY REGARDLESS OF WHETHER THE
DAMAGE, LOSS, LIABILITY, COST OR EXPENSE IN QUESTION ARISES IN WHOLE OR IN PART
FROM ANY NEGLIGENT ACT OR OMISSION OF AN INDEMNIFIED PERSON OR ENTITY, FROM
STRICT LIABILITY IN TORT OF AN INDEMNIFIED PERSON OR ENTITY, OR OTHERWISE, BUT
IN SUCH EVENT THE PARTY WILL NOT BE RESPONSIBLE FOR THAT PORTION OF THE DAMAGE,
LOSS, LIABILITY, COST OR EXPENSE THAT RESULTS FROM THE NEGLIGENT ACT OR OMISSION
OF AN INDEMNIFIED PERSON OR ENTITY, OR ENTITY.

     12.2  Proportionality. Either party's obligation to indemnify the other
arising under Paragraph 12.1 will be proportional to the adjudicated respective
fault of the parties with regard to the acts or omissions that gave rise to the
indemnitable claims.

     12.3  Indemnification Procedures. The party entitled to indemnity under
this Section (the "Indemnified Party") shall give the other party (the
"Indemnifying party") written notice of any claims resulting in an obligation of
indemnification under this Section. The Indemnified Party shall grant the
Indemnifying Party control of the defense and settlement of such claim provided
that the Indemnified Party may be represented by counsel of its own choice at
its own expense. The Indemnified Party shall provide reasonable assistance in
the defense and the settlement of a claim at the Indemnifying Party's expense.
The Indemnifying Party shall not settle a claim without the written consent of
the Indemnified Party; such consent shall not be unreasonably withheld.

     12.4  Cover. In the event of an action for infringement, Company shall, at
Company's own expense, (i) obtain for Dell the right to use the infringing
materials or Services (which may include Deliverables); (ii) modify the
infringing materials or Services so as to render them non-infringing but still
consistent with the specifications in the applicable Work Statement; (iii)
provide Dell with functionally equivalent non-infringing

                                    Page 13
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                                                CONFIDENTIAL TREATMENT REQUESTED

materials or Services; or (iv) if none of the other options stated in this
paragraph can reasonably be achieved within a reasonable time, without limiting
or waiving its remedies, Dell may immediately terminate this Agreement or the
applicable Work Statement.

13.  Limitation of Liability

     EXCEPT FOR ANY BREACH OF THE TERMS STATED IN SECTION 10 ("INTELLECTUAL
PROPERTY"), SECTION 15 ("CONFIDENTIALITY"), OR FOR ANY LIABILITY UNDER SECTION
12 ("INDEMNIFICATION"), NEITHER PARTY WILL BE LIABLE TO THE OTHER PARTY FOR ANY
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY TYPE, INCLUDING LOST
PROFITS, THIRD PARTY CLAIMS, OR LOST DATA, ARISING OUT OF OR IN CONNECTION WITH
THIS AGREEMENT OR THE SERVICES, EVEN IF A PARTY HAS BEEN ADVISED BY THE OTHER
PARTY OF THE POSSIBILITY OF THE DAMAGE AND EVEN IF A PARTY ASSERTS OR
ESTABLISHES A FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY PROVIDED IN
THIS AGREEMENT. UNDER NO CIRCUMSTANCES WILL EITHER PARTY BE OR BECOME LIABLE TO
THE OTHER PARTY FOR ANY AMOUNT IN EXCESS OF THE CONSIDERATION RECEIVED
HEREUNDER, AS SET OUT ON EACH SCHEDULE.

14.  Disputes

     14.1  Equitable Relief. The parties agree that any breach of either of the
parties' obligations regarding trademarks, service marks or trade names,
confidentiality and/or user data may result in irreparable injury for which
there may be no adequate remedy at law. Therefore, in the event of any breach or
threatened breach of a party's obligations regarding trademarks, service marks
or trade names or confidentiality, the aggrieved party will be entitled to seek
equitable relief in addition to its other available legal remedies in a court of
competent jurisdiction.

     14.2  Obligation of Good Faith. Before either party initiates a lawsuit
           against the other relating to a dispute or claim under this
           Agreement, the parties agree to work in good faith to resolve between
           them all disputes and claims arising out of or relating to this
           Agreement, the parties' performance under it, or its breach. To this
           end, either party may request, after informal discussions have failed
           to resolve a dispute or claim, that each party designate an officer
           or other management employee with authority to bind the party to meet
           in good faith and attempt to resolve the dispute or claim. During
           their discussions, each party will honor the other's reasonable
           requests for information which is not privileged and which relates to
           the dispute or claim. This Section will not apply should the
           expiration of the statute of limitations for a cause of action be
           imminent.

     14.3  Disputes

           14.3.1  Equitable Relief. The parties agree that any breach of either
                   of the Parties' obligations regarding trademarks, service
                   marks or trade names, confidentially and/or user data may
                   result in irreparable injury for which there may be no
                   adequate remedy at law. Therefore, in the event of any breach
                   or threatened breach of a Party's obligations regarding
                   trademarks, service marks or trade names or confidentiality,
                   the aggrieved Party will be entitled to seek equitable relief
                   in addition to its other available legal remedies in a court
                   of competent jurisdiction.

          14.3.2   Obligation to Mediate in Good Faith. Except as provided in
                   this Section 14.3.3, before either Party initiates a lawsuit
                   against the other relating to this Agreement, the Parties
                   agree to mediate all disputes and claims arising out of or
                   relating to this Agreement, the Parties' performance under
                   it, or its breach. To this end, either Party may request,
                   after informal discussions have failed to resolve a dispute
                   or claim, that each Party designate an officer or other
                   management employee with authority to bind the Party to meet
                   in good faith and attempt to resolve the dispute or claim
                   through mediation. During their

                                    Page 14
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                                                CONFIDENTIAL TREATMENT REQUESTED

                   discussions, each Party will honor the other's reasonable
                   requests for information that is not privileged and relates
                   to the dispute or claim. This Section does not apply (i)
                   should the expiration of the statute of limitations for a
                   cause of action be imminent, or (ii) if a Party is seeking an
                   injunction pursuant to Section 14.3.1

          14.3.3   Cover for Intellectual Property Right Infringement. In the
                   event of an action for infringement of any Intellectual
                   Property Right or other proprietary or non-proprietary right
                   of any third party arising out of the Services, Company
                   shall, at Company's own expense, (i) obtain for Dell the
                   right to use the infringing materials, (ii) modify the
                   infringing materials or services so as to render them
                   non-infringing but still consistent with the specifications
                   in this Agreement, or (iii) provide Dell with functionally
                   equivalent non-infringing materials or services;
                   provided, however, that if none of the other options stated
                   in this Section 14.3.3 can be achieved within thirty (30)
                   calendar days, in lieu thereof, Company or Dell may
                   immediately terminate this Agreement.

     14.4  Warrant to Purchase Series D Preferred Stock of the Company. The
Company agrees to provide Dell with a warrant to purchase 150,000 shares of the
Series D Preferred Stock of the Company, pursuant and subject to a separate
Warrant to be executed by Dell and the Company concurrent with the execution of
this Agreement. The Warrant shall (a) have a term of 2 years, (b) vest
immediately upon execution of this Agreement, (c) be exercisable for $8.36 per
share, (d) contain all terms equal to Series D Preferred Stock as referenced in
Exhibit 5, (e) include a net share settlement provision, and (f) contain other
customary terms and conditions.

15.  Confidentiality

     15.1  General Obligation. Each party agrees that the Confidential
Information of the other party will be held in confidence to the same extent and
the same manner as each party protects its own Confidential Information, but
each party agrees that in no event will less than reasonable care be used. Each
party shall, however, be permitted to disclose relevant aspects of such
Confidential Information to its officers or employees on a need-to-know basis,
provided that they have undertaken to protect the Confidential Information to
the same extent as required under this Agreement. Each party agrees to use all
reasonable steps to ensure that the other party's Confidential Information
received under this Agreement is not disclosed in violation of this Section.
Notwithstanding the foregoing, Company may not disclose any Confidential
Information to any third party, including, without limitation, its Affiliates,
directors or shareholders without Dell's consent which shall not be unreasonably
withheld.

     15.2  Exceptions. The obligations set forth in this Section 15 do not apply
if and to the extent the party receiving Confidential Information ("Receiving
Party") establishes that: (i) the information disclosed to the Receiving Party
was already known to the Receiving Party, without obligation to keep it
confidential; (ii) the Receiving Party received the information in good faith
from a third party lawfully in possession thereof without obligation to keep
such information; (iii) the information was publicly known at the time of its
receipt by the Receiving Party or has become publicly known other than by a
breach of this Agreement; (iv) the information is independently developed by the
Receiving Party without use of the other party's Confidential Information; or
(v) the information is required to be disclosed by applicable statute or
regulation or by judicial or administrative process; provided that, in the case
of (i) through (v) above, such circumstances are demonstrated with written
evidence thereof and that, in the case of (v) above, the Receiving Party will
use reasonable efforts under the circumstances to notify the other party of such
requirements so as to provide such party the opportunity to obtain such
protective orders or other relief as the compelling court or other entity may
grant.

                                    Page 15
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                                                CONFIDENTIAL TREATMENT REQUESTED

16.  Subcontractors

     Company represents and agrees that it is solely responsible for the quality
and quantity of the Services. If Company delegates or subcontracts an
obligation, Company shall (i) obtain a written agreement of confidentiality from
such delegate or subcontractor that is consistent with Section 15, (ii) shall be
solely responsible for any payments owed to such delegates or subcontractors for
performing any of Company's obligations, (iii) remain primarily responsible for
ensuring that all permitted delegates or subcontractors produce the Deliverables
and/or perform the hosting services in strict accordance with this Agreement and
abide by, and be subject to, all terms and conditions set forth herein, and (iv)
immediately provide names to Dell of any subcontractors who are performing any
service on DigitalWork.com Workshop or Service pages.

17.  Remedies

     In addition to the remedies provided to Dell in Section 2.2 ("Acceptance")
of this Agreement and without limitation of any other rights or remedies Dell
may have at law or in equity, if Company is in default of any of its obligations
under this Agreement, or if the Services do not conform to Company's warranties,
Dell may, at its option, (i) require Company to promptly tender conforming
Services at Company's reasonable expense, or, (ii) alternatively, Dell may
procure similar conforming Services from one or more other providers, in which
case Company will pay to Dell the difference between the costs incurred by Dell
in obtaining the similar Services and the contract price Cure of nonconforming
Services may only be made after Company obtains the written permission of Dell.

18.  Insurance

     Company shall obtain and at all times during the term of this Agreement
maintain at its own expense, with insurance companies rated "A" or better by AM
Best and acceptable to Dell the minimum insurance coverages set forth in
Exhibit 2.

19.  Force Majeure

     19.1  Excuse from Performance. Neither party shall be liable for any delay
or failure to perform its obligations under this Agreement, where such delay or
failure results from any cause beyond such party's reasonable control including,
without limitation, any (a) act of God (fire, storm, floods, earthquakes, etc.);
(b) civil disturbances; (c) mechanical, electronic or communications failure; or
(d) disruption of telecommunications, power or other essential services;
provided that it gives the other party written notice thereof promptly and, in
any event within fifteen (15) days of discovery thereof and uses its best
efforts to cure the delay. Notwithstanding the foregoing, either party may
terminate this Agreement upon written notice to the other party in the event
such failure to perform continues unremedied for a period of thirty (30) days in
the aggregate.

20.  General

     20.1  Amendments. Any term of this Agreement may be amended and the
observance of any term may be waived (either generally or in a particular
instance and either retroactively or prospectively) only with the written
consent of the parties.

     20.2  Waivers. The failure of a party hereto at any time or times to
require performance of any provision hereof shall in no manner affect its right
at a later time to enforce the same unless the same is waived in writing. No
waiver by a party of any condition or any breach of any term, covenant,
representation or warranty contained in this Agreement shall be effective unless
in writing, and no waiver of any one or more instances shall be deemed to be a
further or continuing waiver of any such condition or breach in other instances
or a waiver of any other condition or breach of any other term, covenant,
representation or warranty. A valid waiver is limited to the specific situation
for which it was given.

     20.3  Assignment. This Agreement may not be assigned, or otherwise
transferred, in whole or in part, by either party without the prior written
consent of the other party, which the other party will not unreasonably

                                    Page 16
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                                                CONFIDENTIAL TREATMENT REQUESTED

withhold, condition or delay except that Dell may assign this Agreement, or any
of its rights or obligations under this Agreement, to any of DCC's subsidiaries
or Affiliates without consent of Company. Any attempted assignment in violation
of the foregoing will be void.

     20.4  Compliance. Company agrees to comply with all applicable laws, rules,
regulations and orders of the United States and any other state or country with
jurisdiction over Company or Company's activities in performance of its
obligations under this Agreement, including without limitation all applicable
import or export regulations and all licensing or permitting requirements.

     20.5  Construction. This Agreement has been negotiated by the parties and
their respective counsel and will be interpreted fairly in accordance with its
terms and without any strict construction in favor of or against either party.

     20.6  Counterparts; Translations. This Agreement may be executed in two or
more counterparts in the English language, and each counterpart will be deemed
an original, but all counterparts together will constitute a single instrument.
The English language version of this Agreement will control regardless of any
subsequent translations of this Agreement.

     20.7  Forms. Dell and Company agree that, except as specified in Section 2
of this Agreement, the use of preprinted forms, such as acknowledgments or
invoices, is for convenience only and all terms and conditions stated on the
forms are void and of no effect.

     20.8  Choice of Law; Venue. This Agreement will be governed by and
construed in accordance with the laws of the State of Texas, without regard to
principles of conflicts of law. Company hereby irrevocably and unconditionally
submits to the exclusive jurisdiction of any state or federal court sitting in
Austin, Texas over any suit, action or proceeding arising out of or relating to
this Agreement.

     20.9  Headings. The headings contained in this Agreement are for the
purposes of convenience only and are not intended to define or limit the
contents of this Agreement.

     20.10  Independent Contractors. The parties are independent contractors and
neither party is an employee, agent, servant, representative, partner, or joint
venturer of the other. Neither party has the right or ability to bind the other
to any agreement with a third party or to incur any obligation or liability on
behalf of the other party without the other party's written consent. Company
will be solely responsible for all materials and work until Acceptance by Dell,
and Dell will have no direction or control of Company, or any person employed by
or contracted for by Company, except in the results to be obtained.

     20.11  Notices. Any notice or other communication (other than telephone
maintenance or support or requests for maintenance or support) must be in
writing, in English, and either actually delivered (including delivery by
facsimile, telex, courier or similar means) or deposited in the United States
mail in registered or certified form, return receipt requested, postage prepaid,
addressed to the receiving party at the address stated below or to another
address as such party may indicate by notice in accordance with this Section.
Notice will be effective on the date that it is delivered or, if sent by mail in
accordance with this Section, five (5) days after the date of mailing.

     For Dell:

          Name: Paul Bell or Vice President of Dell Home and Small Business
                ------------------------------------------------------------
                group.
                ------
          Address: Mail Code 8124, One Dell Way Round Rock, Texas, 78682
                  ----------------------------------------------------------
          Telephone:  512.723.9536
                    --------------------------------------------------------
          Fax:        512.283.1111
              --------------------------------------------------------------
          With a copy to: Attention: Legal Department-Allen Hull

     For Company:

          Name: President
               ---------------
          Address: 230 West Monroe, Suite 1950 Chicago, Il 60606
                  ----------------------------------------------------------
          Telephone: 312.261.4000
                    --------------------------------------------------------

                                    Page 17
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                                                CONFIDENTIAL TREATMENT REQUESTED

          Fax: 312.261.4010
              -------------------------------------------------
          With a copy to: Attention Legal Department-Dave Aniol
          -----------------------------------------------------

     20.12  Severance. Whenever possible, each provision of this Agreement will
be interpreted in such a manner as to be effective and valid under applicable
law, but if any provision of this Agreement is found to violate a law, it will
be severed from the rest of the Agreement and ignored.

     20.13  Survival of Terms. Regardless of the circumstances of termination or
expiration of this Agreement or any Work Statement or portion thereof, the
provisions of Sections 10 ("Warranty"), 11 ("Indemnification"), 12 ("Limitation
of Liability"), 14 ("Disputes"), 9 ("Intellectual Property"), 15
("Confidentiality"), 17 ("Remedies"), and 20 ("General") will survive the
termination or expiration and continue according to their terms.

     20.14  Time. Whenever reference is made in this Agreement to "days," the
reference means calendar days, not business days, unless otherwise specified.

     20.15  Attorneys' Fees. If any party hereto brings an action or proceeding
for the declaration of the rights of the parties hereunder, for injunctive
relief, or for an alleged breach or default of, or any other action arising out
of this Agreement or the transactions contemplated hereby, the prevailing party
in any such action shall be entitled to an award of reasonable attorneys' fees
and any court costs incurred in such action or proceeding, in addition to any
other damages or relief awarded, regardless of whether such action proceeds to
final judgment.

     20.16  Taxes. The parties to this Agreement shall pay all applicable United
States federal, state and local taxes and other national, provincial or local
taxes, or other tariffs of any jurisdiction in which one of the parties to this
Agreement resides or is otherwise subject, in accordance with the laws of the
United States or any such other jurisdiction as then in effect.

     20.17  Entire Agreement. This Agreement constitutes the entire
understanding of the parties with respect to the subject matter hereof and
merges all prior written or oral communications, understandings, and agreements
with respect to the subject matter of this Agreement.

     IN WITNESS WHEREOF, the parties have executed this Agreement by their duly
authorized representatives, to be effective as of the Effective Date stated
above.

<TABLE>
<CAPTION>
DigitalWork.com, Inc.                     DELL PRODUCTS L.P.
<S>                                       <C>
By: /S/                                   By: /S/ Craig A. Terrill
    _________________________________         _________________________________

Printed Name: _______________________     Printed Name: _______________________

Title: ______________________________     Title: ______________________________

Date: _______________________________     Date: _______________________________
</TABLE>

                                    Page 18
<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

                                   EXHIBIT 1

                               DELL COMPETITORS

Direct competitors include, but are not limited to:

 .  Acer Computer Corporation

 .  Apple Computer Corporation

 .  AST/Samsung Computers

 .  Compaq Computer

 .  CompUSA

 .  IBM Corp.

 .  Hewlett Packard

 .  EMachines/FreePC.com

 .  Fujitsu

 .  Gateway

 .  Micron Electronics, Inc.

 .  Digital Equipment Corporation

 .  Packard Bell (NEC)

 .  pcOrder.com

 .  Microwarehouse

 .  Computer Discount Warehouse

 .  SHL

 .  Siemens Nixdorf (SNI)

 .  Toshiba

 .  Vobis

                                    Page 1
<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

                                   EXHIBIT 2

                            SERVICE LEVEL AGREEMENT

     This Service Level Agreement ("SLA") sets forth the service level and
performance requirements, including technical support, operational requirements
and customer care required under Section 2.4 of the Master Service Agreement
("Agreement") between Dell Products L.P. ("Dell") and Digital Work, Inc.
("Company"). In addition to any service level requirements specified in any
agreements between Company and its subcontractors, Company shall ensure that the
following service level and performance requirements are satisfied for all
DigitalWork.com supplied services:

                    I.  OPERATIONAL AND TECHNICAL MEASURES

A.   Server Quality Measurements

     1.   Web. Company shall maintain an uptime of 99.9% for the web server
system which supports End-Users including, without limitation, any Digital Work
supplied content or, measured on a monthly basis, as a percentage of total hours
of uptime for the month.

     2.   Registration. Company shall maintain an uptime of 99.8% for the
registration server system which supports End-Users, measured on a monthly basis
as a percentage of total hours uptime for the month. Company will provide
advance notice of any activities that will increase registration activities by a
factor of more than 20% from the previous month's peak number of End-Users
simultaneously connected to the registration server. Company will cooperate with
Dell's efforts to install a unified registration process to the portal including
but not limited to working with a Dell Chosen Internet access provider with
unique registration requirements.

     3.   Authentication. Company shall maintain an uptime of 99.7% for the
authentication server system which supports End-Users, measured on a monthly
basis as a percentage of total hours uptime for the month.

     4.   Transactional. Company shall maintain an uptime of 99.7% for the
transactional server system, including, without limitation, security
requirement, which supports End-Users, measured on a monthly basis as a
percentage of total hours uptime for the month.

     5.   Security. Company shall use secure servers for the collection of all,
transactional information. Company shall maintain an uptime of 99.7% for all
secure server systems which support Customer or End-Users, measured on a monthly
basis as a percentage of uptime for the month.

     6.   Company Uploads. Company shall provide 99.5% of the time, with a
maximum (5) minute delay to synchronize new Content, all upload processes made
available to Company for updating Content.

     7.   Network Throughput Performance. Company shall ensure enough throughput
performance between its servers, gateway servers and the Internet backbone so
that End-Users do not experience degraded service.

B.   Systems Management

     1.   Monitoring. Company shall proactively manage and monitor all
application server hardware devices and software to ensure optimal performance
and reliability as well as to detect abnormal event or exceeded utilization or
performance thresholds. Company shall proactively monitor the status of the
operating systems (e.g., CPU, disk I/O, memory, processes, etc.), critical
application layer daemons and processes and trigger appropriate even
notification alarms caused by errors, exceeded thresholds, etc.

     2.   Maintenance. All servers, applications and networks supporting the
Services will be operated, monitored and administered by Company on a 7/24/365
basis. In order to provide such coverage, Company may utilize a mixture of on-
site and on-call support staff, automated server monitoring and automated paging
technology. Unless otherwise agreed by Company, all scheduled routine
maintenance will be performed between Friday, 4:00 a.m. (ET) and 6:00 a.m. (ET).

                                    Page 1
<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

     3.  Change Control. Company shall install new equipment, software,
releases, upgrades, fixes, patches and other items necessary to maintain its
servers and systems to leading industry standards. Company shall proactively
gather information from appropriate server, peripheral, operating system or
database vendors regarding upgrades, defect patches or fixes.

     4.  Notice. Company shall give Dell three (3) days notice prior for all
non-routine management, maintenance, change control or other actions by Company
that may materially impact the Service adversely.

C.   Backup/Restore

     1.   Backups. Company shall provide incremental daily backups and weekly
full back-ups without error of all Content associated with the provisioning of
Company's Services and all Customer Content, including, without limitation, End-
User data. Backups will be scheduled to begin no earlier than 2:00 a.m. (EST)
and to be completed no later than 6:00 a.m. (EST).

     2.   Archives. Company shall archive full back-ups in a separate facility
not more than ten (10) days following their creation. Company shall maintain any
archives for a period not to exceed one year from the date of their creation or
the termination of the Agreement.

     3.   Restoration. Company shall provide full data restoration as is
commercially reasonable to maintain its Services and within 5 hours of a
request by Company.

D.   Service Improvement Actions

     Company will provide to Dell a monthly summary report of actions taken or
planned to remedy any failure by Company to meet any of the above-specified
service quality objectives or measurements.

E.   Remedies

     The remedies set forth in this Section are available only if Company fails
to meet the Server Quality Measures set forth above. The parties acknowledge and
agree that if the remedies set forth in this Section are applied, any failure of
Company to meet the requirements in this Schedule shall not constitute a
material breach of this Agreement as to event giving rise to use of the
remedies. If Company misses any of the seven objectives described in Section A
of this agreement for two consecutive months, Dell shall receive service credit
from Company for the subsequent month and any consecutive month in which any of
the objectives have not been met.

     In no event shall the credit owed by Company in any month exceed * * * of
the amount otherwise to be paid to Company in the applicable month. No remedies
will be available if failure to meet the objectives is attributable to reasons
of Force Majeure (as defined in the Agreement), previously scheduled system and
network maintenance performed during regular maintenance windows (which shall in
all cases be between Midnight and 6AM local time), or the acts, systems, or
applications of Company or End-Users.

                             II.  END-USER SUPPORT

A.   Proactive Problem Detection.

     Company shall monitor all systems so as to insure all incidents impacting
any Services are detected and addressed prior to Dell or End-User inquiry * * *
of the time.

B.   End-User Care and Technical Support Services

     1.   Services Available. The care and technical support services that will
be available to End-Users will include all support required or which Company in
consultation with Dell deems advisable to help End-Users use and understand the
Services and to help End-Users resolve problems with using the Services. These
services will include, without limitation: billing inquiry, dispute resolution,
registration assistance, usage instructions and inquiries regarding the terms of
service.

     2.   Online Services. Care and technical support services for End-Users
will be available online through the Services, including without limitation,
frequently asked questions ("FAQ") list, database inquiries,

                                    Page 2
<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

searching and e-mail messages to the Company's staff. Responses to e-mail
messages to technical support staff will be made within four (4) hours from the
time that the message was sent. Responses to e-mail messages to the staff will
be within 24 hours on billing issues from the time that the message was sent.
Company shall ensure that its care and technical support services are performed
and updated in a timely and professional manner. Without limiting the generality
of the foregoing, Company shall seek to address End-User inquiries and resolve
End-User complaints as promptly as possible and in a manner that reflects
positively upon the name, goodwill and reputation of Company, Company and the
Services.

     3.   Services by Representatives.

     Company's existing Live Online Support will be made available to all users
of DellBizNet when user is accessing a DigitalWork.com. supplied page. Care and
technical support services for End-Users will be available through a human
operator via a toll free telephone number. Calls to the care and technical
support representatives shall be answered according to the standards and
schedule set forth below:

<TABLE>
<CAPTION>
Type of Service                 Launch thru 6/30/00               7/1/00 thru 9/30/00            10/1/00 ongoing
--------------------------------------------------------------------------------------------------------------------
<S>                          <C>                              <C>                          <C>
Online Technical Support     Email within 2 hours             Email within 1 hour          Email within 1 hour
                             9:00am - 5:00pm CST              7:00am - 7:00pm CST M-F      24X7 7 days a week
                             M-F
-------------------------------------------------------------------------------------------------------------------
Online Product Support       Email within one business day    Email within the same day    Email within 4 hours
                             9:00am - 5:00pm M-F              7:00am - 7:00pm M-F          7:00am - 7:00pm
                                                                                           Seven days a week
-------------------------------------------------------------------------------------------------------------------
Online Billing Support       Email within 24 hours            Same                         Same
-------------------------------------------------------------------------------------------------------------------
Live person chat             Start within 15 minutes of       Start within 5 minutes       Start within 1 minute
                             request  9 - 5  M-F              7am - 7pm M-F                7am - 7pm  M-F
-------------------------------------------------------------------------------------------------------------------
Outbound product support     Customer specified time          Customer specified time      Same
                             within 4 hour window             within 2 hour window
                             9 - 5   M-F                      7am - 7pm M-F
-------------------------------------------------------------------------------------------------------------------
Inbound 800 # Product                   N/A                               N/A              As indicated in 3a.
-------------------------------------------------------------------------------------------------------------------
Inbound 800# Technical                  N/A                       As indicated in 3b.      As indicated in 3b.
-------------------------------------------------------------------------------------------------------------------
</TABLE>

          a.   End-User Care Standard. End-User calls shall be answered within
15 by either a human operator or an automated system ("ACD"). If an ACD is used
to initially queue or answer a call, a human operator shall be available within
30 seconds thereafter. This standard shall be achieved for 95% of the calls
during each month. At a minimum, the care service shall be available * * *, * *
*, each day of the year.

          b.   Technical Support Standard. End-User calls shall be answered
within 15 seconds by either a human operator or an ACD. If an ACD is used to
initially queue or answer a call, a human operator shall be available within 30
seconds thereafter. This standard shall be achieved for 95% of the calls during
each month. At a minimum, the technical support service shall be available
24x7x365.

          c.   Support Levels. Company shall attempt to answer any End-User
inquiries to Company's representatives at the time of inquiry in the following
manner:

                                    Page 3
<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

          (1)  First Level Support. After 7/1/00, First Level Support can be
defined as a "pool" of Company representatives who handle the majority of End-
User inquiries and support requests. Responsibilities involved in first level
support can be generally defined as follows: support request creation and
maintenance, verify priority and severity information, search technical
documentation for all known issues and possible matches, document all customer
interactions, close support requests, escalate to second level support, if
necessary. First level support shall also include coordination of account
registration and testing and ongoing account monitoring and maintenance.
Company's service representatives shall answer service inquiries as
"DellBizNet".

          (2)  Second Level Support. Second Level Support can be defined as a
"pool" of Company representatives who maintain specialized skills and are at a
different organizational level than the first level support group. Skills not
available in the first level are transferred to the second level, where more
specialized skills and an increased technical depth exist. Responsibilities
involved in second level support can be generally defined as follows: ensure
quality of information provided to first level representatives, manage
relationship with first level representative, verify information received in
escalated support requests, analyze support request to identify specific issues,
create and maintain new trouble reports, create interim and final resolutions as
necessary. Second Level Support should be sufficient to resolve any End-User
need. In the event, the Second Level Support cannot correct or answer an inquiry
at the time of inquiry, the Second Level Support shall respond to the End-User
in accordance with Section 3 below. Company's service representatives shall
answer service inquiries as "DellBizNet".

3.   Response Standards

     A.   Inquiry. Company shall respond within (30) minutes of receipt of an
inquiry from Dell to Company's designated point of contact, and (1) hour for
End-Users as described above.

     B.   Updates; Response Time. The frequency of updates and response time
objectives for reported troubles will be dependent upon the severity of the
problem. Company shall fulfill the following objectives to respond to inquiries
by Company or End-Users:

                                    Page 4
<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

<TABLE>
<CAPTION>
      Priority         Initial Update      Update Interval       Response Time
                         (minutes)            (minutes)            Objective
                                                                   (minutes)
--------------------------------------------------------------------------------
   <S>                    <C>                  <C>                  <C>
    Critical/1/            30                    30                  30
--------------------------------------------------------------------------------
      Major/2/             60               status change            60
--------------------------------------------------------------------------------
    Important/3/           60               status change           240
--------------------------------------------------------------------------------
</TABLE>

     C.   Cure. Company shall use all commercially reasonable efforts to correct
any errors or problems that adversely effect its Services.

     D.   Reporting. Company shall deliver to Dell monthly reports on all
service level inquiries.

--------------------------

     /1/Critical problems are those which seriously degrade Provider's Service
or impact the majority of End-Users.

     /2/Major problems are those which affect multiple End-Users or degrade the
overall quality of the Service.

     /3/Important problems are those which affect single End-Users or do not
degrade the overall quality of connectivity.

                                    Page 5
<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

                                   EXHIBIT 3

                                 WORK STATEMENT

     This Exhibit 3 is subject to the terms and conditions of the Master Service
Agreement ("Agreement") between DigitalWork.com. Inc. ("Company"), and Dell
Products L.P. ("Dell") effective as of December 22, 1999. To the extent the
terms of this Work Statement and the Agreement conflict, this Work Statement is
controlling; otherwise, the Agreement shall remain in full force and effect.

1.   Definitions

     As used in this Work Statement, the following terms shall have the
following meanings, unless the context otherwise requires. Certain other terms
are defined elsewhere in the Agreement and Work Statement.

     1.1  "Above-the Fold" means, situated within the portion of a page that is
designed to be visible on a standard computer screen with a resolution of 800
pixels by 600 pixels without requiring the user to scroll horizontally or
vertically through the page.

     1.2  "Advertising Revenues" means the aggregate fees and other revenues
collected plus the fair market value of other compensation received by or on
behalf of a party or any Affiliate thereof arising from the license or sale of
promotional, advertising, sponsorship or marketing services or rights related to
any portion of DellBizNet less customary and reasonable sales commissions.

     1.3  "Average Daily Page Views" means the aggregate number of unique page
views by End-Users accrued during a thirty (30) day period divided by 30.
Average Daily Page Views shall include all End-User page turns served from
Company-provided Content during each End-User session.

     1.4  "Gross Margin" means all revenue, less any refunds granted to
customers, earned by or from DellBizNet by Company from subscriptions, fees,
sales of services or Content, bounties or commissions and e-commerce activities,
other than Advertising Revenue.

     1.5  "Segments" means the unique business segments of Dell described in
Section 2.4.

2.   Description of Deliverables and Services

     2.1  General. In order to assist Dell with its efforts to create a business
portal, Company shall provide Dell with content making up a portion of the Dell-
branded Web-based service, DellBizNet. DellBizNet will be seamlessly branded by
Dell and DigitalWork.com Service pages will be micro-branded by Company. The
Dell logo or other logo designated by Dell will be placed prominently Above-the-
Fold in the header at the top of DellZone, with placement at Dell's option.
Company will configure DigitalWork.com Workshop and Service pages according to
Dell's requirements and consistent with the terms of this agreement.

     2.2  Domain Name Hosting Dell shall register the DellBizNet domain,
<www.DellBizNetcom>. All right, title and interest in the domains shall belong
exclusively to Dell.

     2.3  International Rollout. Company will work with Dell to roll-out
international/localized versions of and will work in concert with Dell to select
the regions and deployment schedule. Initially regions should include Canada,
UK, Europe, Japan, Asia-Pacific, Australia, and Latin America (not necessarily
in that order).

     2.4   Selection. Dell will retain the option of replacing Company's small
business services offer with a Dell-provided small business services offer
provided that at least six workshops and a majority of collective services
therein are retained. Dell will review in good faith on a quarterly basis the
possibility of adding additional workshops into DellBizNet. 2.5 ISP/Portal
Registration. Company shall work with Dell to create a combined ISP and portal
universal registration application. Should the development of the joint
registration not be completed by February 15, 2000, Company shall provide all
End-User registration information to Dell until such time as the joint
registration process is in place.

     2.6  Search Services. Upon user-initiated searches in key categories be
designated by Dell, Company shall surface Dell-negotiated e-commerce
relationships in premium position above Company-negotiated
e-commerce/sponsorship relationships.

     2.7  Purchase of Dell Hardware. Company agrees that any

                                    Page 1
<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

additional servers, desktops, and notebooks required to accommodate additional
traffic to DigitalWork.com pages will be purchased from Dell (as long as Dell is
no more than * * * than next closest competitor on price) per Company's
specifications. Dell will provide Company with hardware with pricing to be
determined at a later date.

     2.8  End-User E-Mail. Dell will have the option of using a Dell-provided
e-mail application. If Dell provides the e-mail application, Dell will retain
* * * generated from the e-mail application.

     2.9  Page Selection. Dell shall have the right to select specific tools and
applications from DigitalWork.com that it will offer to users. Furthermore,
DigitalWork.com will prohibit users who access these solutions from navigating
to additional solutions not approved by Dell. Any development work required to
accomplish this measure will be the sole responsibility of Digital Work.

     2.10  'Return to DellBizNet' buttons. Company will place a 1 inch by 1 inch
button at the top of all Dell provided pages which contains a link back to the
DellBizNet home page. Button will be placed above the fold in the top left
portion of the page.

     2.11  Change in pages. Dell retains sole discretion to increase or
decrease the number of DigitalWork.com provided pages that are offered on the
DellBizNet portal, provided it maintains a minimum of six workshops and a
majority of the services contained therein. The required six workshops will be
reviewed in good faith on a quarterly basis.

     2.12  Additional Partners. Dell retains the right to supplement DellBizNet
with additional content from other third party suppliers regardless of whether
or not similar services are offered by DigitalWork.com. At Dell's sole
discretion, DigitalWork.com will integrate these services onto the DellBizNet
platform according to the following definitions. Level One Integration requires
Company to integrate the specified services into the DigitalWork.com Business
Partner Program, which includes the DigitalWork.com Learn About It format. Dell
can request up to five Level One Integration projects per 30-day period. The fee
for Level One Integration will be * * * of the Company's standard Business
Partner Program fee. Level Two Integration requires the Company to integrate the
specified service and provide the UI, customer support, billing and settlement.
Dell may request up to two Level Two Integration services in any 30-day period.
The Company will provide Dell with a scope of work estimate for each Level Two
service. The Company and Dell will mutually agree to the implementation. Company
will cover the first 320 man-hours of integration work per month. Dell will pay
for any additional work during the same 30-day period at the rate of * * *
dollars per hour. Level Two integration will be available after April 1st. Prior
to April 1st, Company will perform Level Two Integration projects on a best
efforts basis. Financial considerations of Level Two Integration projects will
be mutually agreed upon on a case by case basis.

3.   Reporting

     3.1  General. Company shall provide Dell with weekly online traffic reports
and appropriate Web-based traffic reporting tools. After March 1st, Company will
provide daily traffic reports and appropriate Web-based traffic reporting tools.

     3.2  Account Manager. Company shall provide Dell with a dedicated account
manager and access to additional resources if necessary in order for Dell to
accurately interpret the usage information and End-User Data.

     3.3  Payments. Company shall provide Dell with accurate monthly reporting
of all payments derived from DellBizNet which are payable under Section 5 of
this Work Statement.

     3.4  Progress Reports. Upon reasonable request by Dell, representatives of
the parties shall meet for a formal progress presentation during which Company
shall describe the status of the work required under the Work Statement. Such
presentation shall provide projections of the time of completion, and the status
of Company's services, and shall address any problems that have come to
Company's attention and Company's views as to how such problems may be resolved.

                                    Page 2
<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

4.   Advertising

     Consistent with Section 5 of the Agreement, Dell will retain the right to
sell advertising on all DellBizNet Web pages under the existing advertising
revenue share model with Company. The price of such advertising by Dell must be
equal to or more than the current Company standard advertising rate card.

5.   Promotion of DellBizNet

     5.1  Registered User newsletter: Company grants Dell the right to market
its solutions to its registered user base on a monthly basis. Newsletter will be
Dell branded and will incorporate a DigitalWork.com micro-brand.

6.   Fees and Other Payment Terms

     6.1  E-commerce Transaction Fees. Company shall pay Dell an amount equal to
the E-Commerce Gross Revenue multiplied by 12%.

     6.2  Advertising Revenue. Company shall pay Dell a fee equal to 75% of
the total revenue generated from advertising on DigitalWork.com pages supplied
to the DellBizNet portal.

     6.3  Registered user fees: DigitalWork.com will pay Dell $2 for each user
who registers to become a DigitalWork.com end user and affirms the
DigitalWork.com Terms of Service.

     6.4  E-Commerce Registered User fees. Company will pay Dell $50 for each
DigitalWork.com E-Commerce Customer.

     6.4  Setup and maintenance fees: none.

     6.5  Dell E-Commerce Relationships. Dell will retain all revenue derived
from Dell-negotiated non DigitalWork.com provided e-commerce relationships
promoted on DellBizNet derived from the independent marketing and sales efforts
of Dell. Dell will retain complete flexibility in promotion and positioning of
Dell-negotiated e-commerce relationships on DellBizNet. However, financial
considerations of any Level Two Integration Projects performed by Company will
be settled pursuant to Section 2.12 of Exhibit 3 Work Statement.

     6.6  Dell warrants in DigitalWork.com: The Company agrees to provide Dell
with a warrant to purchase 150,000 shares of the Series D Preferred Stock of the
Company as discussed on section 14.4.

     6.7  Performance fees: Dell will pay Company * * * for the difference
between * * * and the total number of DigitalWork.com E-Commerce Customers
delivered in the first twelve months from the launch date.

     6.8  Mail Revenues. Dell will retain all revenue derived from any Dell-
provided e-mail application integrated with DellBizNet.

     6.9 Management fees. Dell will pay Company exactly one year from the launch
date of DellBizNet.com a management fee not to exceed $2,000,000. The amount of
the fee will be determined as follows: (40,000 minus number of DigitalWork.com
E-Commerce customers during first year) multiplied by $50. The parties believe
that the combination of the Management Fee and DigitalWork.com e-commerce
customer revenue will not be less than $2,000,000. Furthermore, each e-commerce
customer delivered by Dell to the Company will generate a minimum of * * *
during the first twelve months after launch.

     6.10  Contract Slotting fee. Company will pay Dell a $2,000,000 exactly one
year from the launch date of DellBizNet.com in order to maintain relationship
with DigitalWork.com Registered Users.

     6.11  Payments from Company to Dell will be due within 30 days of the end
of each calendar quarter. With each payment, DigitalWork.com will provide to
DELL documentation reasonably detailing the calculation of the payment.
7.   Special Terms

     In the event of any material error in the Services that could not
reasonably have been discovered prior to acceptance of the Services and is not
discovered until after acceptance of the Services, as Dell's sole and

                                    Page 3
<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

exclusive remedy therefor, Company shall use commercially reasonable efforts to
remedy such error in a prompt manner. If such error is not remedied in such
manner, then Dell shall be entitled to a refund of an equitable portion of fees
paid to Company on a pro rata basis in the same proportion as the error reduces,
if at all, the value to Dell of the Web site to which such error relates.

8.   Implementation; Work Schedule

     8.1  Schedule and Performance Milestones. This schedule sets the target
dates and Performance Milestones for the preparation and delivery of the
Services by Company.
<TABLE>
<CAPTION>
           Performance Milestone                   Responsible Party                    Target Date
-------------------------------------------  -----------------------------  ------------------------------------
<S>                                          <C>                            <C>
Work Statement Executed                              Dell/Company                          * * *
Preliminary draft of DW portal pages                    Company                            * * *
 prepared
Dell finalizes specific pages that will be               Dell                              * * *
 used
Dell branding and `Return to DellBizNet'                Company                            * * *
 buttons in place on all DigitalWork.com
 pages
Site fully prepared for launch                       Dell/Company                          * * *
</TABLE>

     8.2  Testing Procedures (if any)

     (in each case, involving both quality and function)

     8.3  Location of Work Facilities. Substantially all of the work will be
conducted by Company at its regular office located in Chicago, Illinois.

9.   Term.

     This Work Statement will have the same Term as the Agreement.

<TABLE>
<CAPTION>
DigitalWork.com, INC.                    DELL PRODUCTS L.P.
<S>                                      <C>
By: /s/ Craig A. Terrill                 By:
    __________________________________       __________________________________

Printed Name: ________________________   Printed Name: ________________________

Title: _______________________________   Title: _______________________________

Date: ________________________________   Date: ________________________________
</TABLE>

                                    Page 4
<PAGE>

                                                CONFIDENTIAL TREATMENT REQUESTED

                                   EXHIBIT 4

                               INSURANCE COVERAGE

     Statutory workers compensation insurance in the state(s) or jurisdiction in
which Company's employees perform services for Dell, and employer's liability
insurance with limits of not less than $500,000: (i) for each accident; and (ii)
for each employee for occupational disease; or (iii) policy limit for disease.
Such policy shall be endorsed to name Dell as Alternate Employer to prevent
Company's workers' compensation carrier from denying coverage based on a claim
of employment status. Company hereby waives all claims and causes of action
against Dell, its officers, directors and employees for any and all injuries
suffered by Company's employees.

     Commercial General Liability insurance with limits for bodily injury and
property damage liability of not less than $1,000,000 personal injury each
occurrence, $2,000,000 general aggregate and products/completed operations
coverage which shall include premises/operations liability, independent
contractors liability, and broad form contractual liability specifically in
support of, but not limited to, the indemnity provisions set forth in this
Agreement. This policy shall include a waiver of subrogation in favor of Dell;
will be endorsed to include Dell as Additional Named Insured; will contain
cross-liability and severability of interest coverage and shall state that such
insurance is primary insurance as regards any other insurance carried by Dell.

     Business automobile liability insurance with a limit of not less than
$1,000,000 per occurrence for bodily injury and property damage liability
written to cover all owned, hired and non-owned automobiles arising out of the
use thereof by or on behalf of the Company and its employees. This policy shall
include a waiver of subrogation favor of Dell, be endorsed to include Dell as an
Additional Named Insured, and shall state that such insurance is primary
insurance as respects any insurance carried by Dell.

     Prior to the commencement of any work or service as provided for herein,
Company shall furnish to Dell insurance certificates on standard Accord form,
endorsements, or evidence of coverage signed by authorized representatives of
the companies providing the coverage required under the terms of this Agreement.
All policies providing coverage shall contain provisions that no cancellation,
non-renewal or material changes in the policy shall become effective, except on
thirty (30) days' written notice thereof to Dell. Upon request and without
expense, Company shall furnish Dell with certified copies of said insurance
policies signed by authorized representatives of the insurance companies
providing the coverage as required herein.

     Failure to secure the insurance coverages, or the failure to comply fully
with any of the insurance provisions of this Agreement as may be necessary to
carry out the terms and provisions of this Agreement shall be deemed to be a
material breach of this Agreement. The lack of insurance coverage does not
reduce or limit Company's responsibility to indemnify Dell as set forth in this
Agreement.

     Any and all deductibles and premiums associated with the above described
insurance policies shall be assumed by, for the account of, and at the sole risk
of Company.

     Dell reserves the right to review the insurance coverage requirements of
this Agreement and to make reasonable adjustments to such requirements or to
require other types of policies to support the level of Services being performed
by Company or the purchases being made by Dell from Company at any time, at
Company's sole cost, unless otherwise agreed to by Dell.

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