Document:

Exhibit 4.13

 

[logo:] ANATEL Agência Nacional de Telecomunicações

AUTHORIZATION AGREEMENT NO. 003/2010/PVCP/SPV - ANATEL

AUTHORIZATION AGREEMENT FOR PERSONAL MOBILE SERVICE CELEBRATED BETWEEN AGÊNCIA NACIONAL DE TELECOMUNICAÇÕES – ANATEL AND TIM CELULAR SA

This agreement is entered by and between AGÊNCIA NACIONAL DE TELECOMUNICAÇÕES, hereinafter referred to as ANATEL, entity part of the UNION, exercising its competence attributed under Article 19, IX in Federal Law 9472 dated July 16, 1997 – LGT, combined with Article 175, VIII, Anatel Internal Rules, approved by Resolution 270 dated July 19, 2001, registered with the Taxpayers’ Registry of the Ministry of Finance under no. CGC/MF 02030715/001-12, herein represented by the Chairman of the Board RONALDO MOTA SARDENBERG, Brazilian, married, ID by the Ministry of Foreign Affairs no. 5601-MRE and registered with the Taxpayers’ Registry of the Ministry of Finance under no. CPF/MF 075074884-20, jointly with Board member JOÃO BATISTA DE REZENDE, Brazilian, divorced, bearer of ID no. 3412238-5 – SSP/PR, registered with the Taxpayers’ Registry of the Ministry of Finance under no. CPF/MF 472648709-44, under Act 5464 dated August 25, 2010, published in the Official Gazette dated September 1, 2010, and TIM CELULAR SA, registered with the Taxpayers’ Registry of the Ministry of Finance under no. CNPJ 04206050/0001-80, herein represented by its Directory of Regulatory Affairs, MARIO GIRASOLE, Italian, married, economist, bearer of ID V396929-V (RNE) and registered with the Taxpayers’ Registry of the Ministry of Finance under no. CPF/MF 059292237-50 and the Manager of Regulatory Relations, LEANDRO ENRIQUE LOBO GUERRA, Brazilian, married, engineer, bearer of ID 3055777-8 and registered with the Taxpayers’ Registry of the Ministry of Finance under no. CPF/MF 680334279-49, hereinafter referred to as AUTHORIZED PARTY, enter this AUTHORIZATION AGREEMENT FOR PERSONAL MOBILE SERVICE, hereinafter referred to as Agreement, under the terms in item 1.6 and sub-items in the Bidding Term no. 002/2007/SPV-ANATEL, to be governed by the rules below and the following sections:

Chapter I

Purpose, Area of Provision and Term

Section 1.1. The purpose of this Agreement is to unify Authorizations to explore Personal Mobile Service – SMP, provided as private service in the Area(s) of Provision corresponding to Region I in the General Plan of Authorization for Personal Mobile Service – SMP, upon consolidating the Authorization Agreements to explore Personal Mobile Service – SMP no. 004/2001/PVCP/SPV-ANATEL, dated March 29, 2001 and published in the Official Gazette dated March 30, 2001 and no. 001/2010/PVCP/SPV-ANATEL dated July 22, 2010 and published in the Federal Official Gazette dated July 26, 2010, hereinafter referred to as CONSOLIDATED AGREEMENTS.

Paragraph One. Unification of Authorizations to explore SMP, object of this Agreement, should not be deemed as creation, change or extinction of rights and obligations set forth in the CONSOLIDATED AGREEMENTS.

Paragraph Two. The object of this Authorization includes Personal Mobile Service, provided as private service, according to ANATEL regulations

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and, especially, under the terms in SMP Regulation and the General Plan of Authorization for Personal Mobile Service – SMP.

Section 1.2. Personal Mobile Service is the terrestrial mobile telecommunication services of collective interest that enables communication between mobile stations and from mobile stations to other stations, under the terms in the regulation.

Section 1.3. The AUTHORIZED PARTY is entitled to engage in the industrial exploitation of means used in the provision of services, compliant with the terms in the regulation, as well as the terms in Articles 154 and 155 in LGT.

Section 1.4. The term of this authorization to explore SMP is undetermined.

Section 1.5. The service should be explored with the use, by the AUTHORIZED PARTY, of radio frequency sub-ranges set forth in the CONSOLIDATED AGREEMENTS and the related Authorization Agreements for the Use of Radiofrequencies, as well as the Authorization Agreements for the Use of Radiofrequencies to be executed under bidding processes to be run by ANATEL.

Section 1.6. The Authorization Agreements for the Use of Radiofrequencies previously associated to the CONSOLIDATED AGREEMENTS, object of this unification, are now associated to this Agreement, being essential and inseparable, thus being effective jointly and united, however preserving rights and obligations set forth in each Authorization Agreement for the Use of Radiofrequencies and this Agreement.

Chapter II

Value of Authorization to Explore SMP

Section 2.1. The value of the Consolidation of Authorization Agreements to explore SMP in the respective Area of Provision if R$ 9,000.00 (nine thousand reais) to be paid on the date of execution.

§1. Late payment of the fee referred to in this Section shall imply a fine equal to 0.33% (zero point thirty three percent) a day, up to the limit of 10% (ten percent), added with interest equal to the reference rate of the Special System of Settlement and Custody (SELIC), accrued monthly, from the month following the due date and 1% (one percent) in the month of payment.

§2. Failure to pay the amount set in this section shall imply termination of this Authorization, regardless of applicability of other penalties.

§3. In any event causing termination of this Authorization, the amount paid for the public price of the Authorization, up to the termination, will not be refunded.

Chapter II

Terms, Means, and Conditions for the Provision of Services

Section 3.1. The AUTHORIZED PARTY agrees upon providing SMP in order to fully comply with obligations inherent to the service provided as private service, according to criteria, formula, and standards defined herein this Authorization Agreement.

Sole paragraph. Failure to comply with obligations related to this Authorization Agreement shall imply application of sanctions set forth herein, allowing temporary suspension

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by Anatel and, as the case may be, this Authorization will be deemed terminated under the terms in Article 137 in LGT.

Section 3.2. The AUTHORIZED PARTY should provide the services object of this Authorization by its own risk and at its costs, within the fair and broad competition set forth in LGT, being compensated for prices charged as set forth in this Authorization Agreement.

§1. The AUTHORIZED PARTY shall not be entitled to any type of exclusivity, any kind of guarantee of economic-finance balance, and shall not be entitled to claim any rights related to the admittance of new providers for the same service.

§2. The AUTHORIZED PARTY shall not have rights related to the maintenance of current conditions upon issuance of this Authorization or the beginning of the activities, and shall comply with new conditions imposed by law and regulation.

§3. The rules shall grant terms sufficient to adapt to new conditions.

Section 3.3. The AUTHORIZED PARTY agrees upon starting commercial exploration of the service at sites that are not yet covered under the conditions set forth in the bidding documents, under the terms and conditions set forth in the Authorization Agreements for the Use of Radiofrequencies associated to this Agreement.

Section 3.4. The AUTHORIZED PARTY shall maintain free access for public emergency services as set forth in the regulation.

Section 3.5. The AUTHORIZED PARTY shall ensure to the user free exercise of its right to choose the STFC provider to forward Long-Distance calls at each originating call, under the terms in the SMP regulation.

Section 3.6. Changes in the corporate control of the AUTHORIZED PARTIES, under the law and current regulations, are subject to ANATEL’s prior control aiming to maintain conditions indispensable for the authorization and other conditions in the regulation.

§1. Conditions indispensable to expedition and maintenance of the authorization are the ones set forth in the applicable regulation and in Article 133 in LGT.

§2. The transfer of the Authorization is subject to ANATEL’s approval, under the terms in §2 in Article 136 in LGT.

§3. In every event of corporate change, the AUTHORIZED PARTY shall provide ANATEL with authenticated copies of the respective amendments, filed or registered with the appropriate entity, within sixty days from their effective date.

Section 3.7. The AUTHORIZED PARTY shall set forth, freely, prices to be adopted in the exploitation of SMP, which may vary according to technical characteristics, specific costs, and utilities offered to users, as defined in the SMP regulation, under the terms in item 1.3 in the attachment to Anatel Resolution 318 dated September 27, 2002, if applicable, during the effectiveness of the authorization, and every practice that prejudices competition is prohibited as well as the abuse of economic power under the terms in the applicable laws.

Paragraph one. The AUTHORIZED PARTY shall widely disclose its price list in order to ensure users and interested parties are aware of such prices, as set forth in the applicable regulation.

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Paragraph two. Maximum compensation amounts to be charged from users considered as a whole, as well as the respective adjustment criteria, shall be those in the Service Plans validated by Anatel.

Chapter IV

Scope Obligations

Section 4.1. The AUTHORIZED PARTY agrees upon complying with the Scope Obligations set forth in the Authorization Agreements for the Use of Radiofrequencies associated to this Agreement.

Chapter V

Service Quality

Section 5.1. The appropriate quality of the service provided by the AUTHORIZED PART is prerequisite for the Authorization, considering as such the service that meets conditions related to regularity, effectiveness, safety, generality, courtesy and update terms.

§1. Regularity is characterized by the continuous exploitation of the service strictly compliant with the rules issued by ANATEL.

§2. Effectiveness is characterized by consecution and preservation of parameters set forth in the Authorization Agreement and service to the users under terms set forth in the regulation.

§3. Safety in service exploitation is characterized by the confidentiality of data related to the use of the service by the users as well as by full preservation of the secrecy of information disclosed under such exploitation.

§4. The update terms is characterized by updated equipment, premises and techniques in service exploitation, technological advancement that, definitely, offer benefits to the users, compliant with the terms in this Authorization Agreement.

§ Generality is characterized by the non-discriminatory provision of services to each and every user, when the AUTHORIZED PARTY agrees upon providing the service to whoever requests it, under the regulation.

§6. Courtesy is characterized by respectful and immediate response to all authorized service users, as well as compliance with obligations of informing and promptly and politely serving all who, regardless of being users, request information, measures or any type of data to the AUTHORIZED PARTY, as set forth in this Authorization Agreement.

Section 5.2. The AUTHORIZED PARTY shall not, in case of interruption of service exploitation, claim non-compliance with any obligation by ANATEL or the Union.

Section 5.3. The authorized service exploitation may be suspended according to the SMP Regulation.

Section 5.4. The AUTHORIZED PARTY shall comply with quality goals set forth in the specific regulation.

 

 

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Chapter VI

Numbering Plan

Section 6.1. Upon compliance with the regulation, the AUTHORIZED PARTY agrees upon complying with the Numbering Regulation issued by ANATEL, and shall ensure to the service subscriber portability of access codes within the terms set forth in the regulation.

Chapter VII

Billing Users

Section 7.1. The amount, measuring method and criteria to bill for provided services shall be set forth by the AUTHORIZED PARTY based on the terms in the SMP Regulation.

Chapter VIII

User Rights and Obligations

Section 8.1. User rights and obligations are those set forth in LGT and in the applicable regulation, without prejudice to rights set forth in Law 8078, dated September 11, 1990, when applicable, or those set forth in the SMP provision agreements.

Chapter IX

AUTHORIZED PARTY Rights and Obligations

Section 9.1. AUTHORIZED PARTY rights and obligations are those set forth in Law 9472, dated July 16, 1997, in the applicable regulation and in this Authorization Agreement.

Section 9.2. When contracting services and acquiring equipment and material related to SMP, the AUTHORIZED PARTY agrees upon considering the offer from independent suppliers, including national suppliers, and basing its decisions, regarding different offers, under objective criteria related to price, delivery terms and technical specifications set forth in the applicable regulation.

Section 9.2.1. In the above mentioned contracting, procedures set forth in the Regulation on the Conditions for the Contraction of Services and Purchase of Equipment or Material by Telecommunication Service Providers approved by Resolution 155 dated August 5, 1999, amended by Resolution 421 dated December 2, 2005.

Section 9.2.2. Services include those related to research and development, planning, project, deployment and physical installation, operation, maintenance, as well as acquisition of software, supervision and telecommunication systems evaluation tests.

 

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Chapter X

ANATEL Obligations and Prerogatives

Section 10.1. Additionally to other prerogatives inherent to the function as regulating entity and other obligations arising out of this Authorization Agreement, ANATEL shall:

	
I.

	
accompany and supervise service exploitation aiming for compliance with the regulation;

	
II.

	
regulate authorized service exploitation;

	
III.

	
apply penalties set forth in the service regulation and, specifically, under this Authorization Agreement;

	
IV.

	
care for the good quality of the service, receive, investigate, and solve claims and questions from users, notifying users within 90 (ninety) days about measures taken aiming to solve infringements against their rights;

	
V.

	
determine termination of the Authorization under cases set forth in LGT;

	
VI.

	
care for the interconnection guarantee, solving eventual issues raised between the AUTHORIZED PARTY and other providers;

	
VII.

	
permanently accompany the relationship between the AUTHORIZED PARTY and other providers, solving eventual conflicts;

	
VIII.

	
prevent behaviors by the AUTHORIZED PARTY contrary to the competition regime, under the competences of CADE and the terms in the regulation. and

	
IX.

	
exercise service supervising activities as set forth in the Authorization Agreement; and

	
X.

	
receive fees related to FISTEL and contributions related to FUST, adopting measures set forth in the law.

Section 10.2. ANATEL may file an Administrative Procedure of Obligation Non-compliance (PADO) aiming to investigate false or ungrounded conditions represented by the AUTHORIZED PARTY, related to the non-participation in the control of other companies or other prohibitions that aim to avoid economic concentration, whenever there are signs of relevant influence by the AUTHORIZED PARTY, its affiliates, controlled companies or parent companies on a legal entity providing SMP, under the terms in the Regulation to Investigate Control and Transfer of Control in Companies Providing Telecommunication Services, approved by Anatel Resolution 101, dated February 4, 1999.

Sole paragraph. Upon performance of the procedure set forth in this Section, proof of existence of any situation characterizing false or ungrounded conditions represented by the AUTHORIZED PARTY shall imply termination, by cassation, of the Authorization under the terms in Article 139 in LGT.

Section 10.3. ANATEL may also file an administrative procedure to investigate infringement against the economic order as set forth in Law 8884/94.

 

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Chapter XI

Supervision Regime

Section 11.1. ANATEL shall supervise the service aiming to ensure compliance with obligations set forth in the Authorization Agreement.

§1. ANATEL’s supervision shall include inspection and accompaniment of AUTHORIZED PARTY activities, equipment and facilities, implying access to all AUTHORIZED PARTY and third party data and information.

§2. Information collected in the exercise of supervision activities shall be published in the Library except for information that, upon request by the AUTHORIZED PARTY, is deemed by ANATEL as confidential.

§3. Information deemed confidential under the terms in the paragraph above shall only be used in procedures related to this Authorization Agreement, and ANATEL, and those appointed by it, shall respond for any disclosure, broad or limited, of such information outside of this scope of use.

Section 11.2. The AUTHORIZED PARTY, by the appointed representative, may accompany any supervision activity by ANATEL, and may not prevent or hinder the supervision under penalty of incurring in sections set forth in the regulation.

Section XII

Telecommunication Networks

Section 12.1. Regarding deployment and operation of Telecommunication Networks destined to support SMP exploitation, the AUTHORIZED PARTY shall comply with the terms set forth in the regulation, especially in the Regulation of Telecommunication Services, issued by Resolution 73, dated November 25, 1998, and amended by Resolution 343, dated July 17, 2003, in the General Interconnection Regulation approved by Resolution 410 dated July 11, 2005 and the SMP Regulation.

Sole Paragraph. Changes in technology standards promoted by the AUTHORIZED PARTY shall not incur in arbitrary cost increases to the user, including under the terms of existing service conditions for users.

Section 12.2. Compensation for the use of the networks shall be agreed upon between the AUTHORIZED PARTY and other telecommunication service providers under the terms in Article 152, in LGT and in the regulation.

Chapter XIII

Sanctions

Section 13.1. The AUTHORIZED PARTY is subject to ANATEL’s supervision under applicable legal and regulatory terms, and upon request, the AUTHORIZED PARTY shall present its accounts according to the regulation, allowing free access to its technical resources and accounting records.

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Section 13.2. Failure to comply with the terms or obligations agreed upon associated to the authorization shall cause the AUTHORIZED PARTY to be subject to warnings, fine, temporary suspension or termination, under the terms in the regulation.

Chapter XIV

Authorization Termination

Section 14.1. The Authorization shall be deemed extinct by cassation, termination, extinction, waiver or annulment, under the terms in Articles 138 to 144 in LGT and according to procedures in the regulation.

Sole paragraph. The extinction shall not exempt application of applicable sanctions according to the terms in this Authorization Agreement for infringements caused by the AUTHORIZED PARTY.

Chapter XV

Legal Regime and Applicable Documents

Section 15.1. Without prejudice to other rules in the Brazilian legal system, the Authorization is governed by the LGT and applicable regulation.

Section 15.2. SMP exploitation shall comply with the regulation issued by ANATEL as part of this Authorization Agreement.

Section 15.3. In the interpretation of rules and terms in this Authorization Term, additionally to documents referred to in this Chapter, general hermeneutic rules and rules and principles in the LGT shall be considered.

Chapter XVI

Venue

Section 16.1. The competent court to solve any conflicts arising out of this Authorization Term shall be the Federal Justice Court of the Judicial Section of Brasília, Federal District.

Chapter XVII

Final Terms

Section 17.1. This Authorization Term and its effects are in force on November 1, 2009, under the terms in item 16.1 in the Bidding Process no. 002/2007/SPV dated October 23, 2007.

Section 17.2. The AUTHORIZED PARTY agrees upon strictly complying with every regulation, being subject to new regulations and amendments that may be published under the law.

Section 17.3. Under the terms in Article 130 in LGT and in bidding publications, the AUTHORIZED PARTY shall not have rights related to the maintenance of conditions existing on the date of signature of this Agreement, and shall comply with new conditions that may be imposed by law or regulation to be issued by ANATEL.

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In witness whereof and agreeing upon the terms and conditions in this Authorization Agreement, the parties sign this Agreement in 3 (three) counterparts of equal tenor, before the undersigned witnesses who also sign for legal effective purposes.

Brasília, November 29, 2010

By ANATEL:

[signature]

_______________________________

RONALDO MOTA SARDENBERG

Chairman of the Board

[signature]

_______________________________

JOÃO BATISTA REZENDE

Member of the Board

By the AUTHORIZED PARTY:

[signature]

_______________________________

MARIO GIRASOLE

Director of Regulatory Affairs of Tim Celular SA

[signature]

_______________________________

LEANDRO ENRIQUE LOBO GUERRA

Regulatory Relations Manager of Tim Celular SA

 

	

WITNESSES:

	 	 	 	 
	 	 	 	 	 
	[signature]	 	 	[signature]	 
	 	 	 	 	 
	
DIRCEU BARAVEIRA  

	 	 	
BRUNO DE CARVALHO RAMOS

	 
	
CI no. 5380723 SSP/SP 

	 	 	
CREA-SP 5060107391/D

	 
	 	 	 	 	 

	 	 	

[stamp:] Published in the Official Gazette on 11/30/10

[handwritten:] pg.130, SC-3

	 
	 	 	 	 	 
	 	 	 	 	 

 

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9Fifth AMENDMENT

 

 

 

 

  to the

 

 

 

 

  COOPERATION AND SUPPORT AGREEMENT

 

 

 

 

  

  

  

  

 

 

Fifth Amendment to the Cooperation and Support Agreement

 

This Fifth Amendment to the Cooperation and Support Agreement (the “Fifth Amendment”) is made this _____day of _____ 2012, by and between:

 

Telecom Italia S.p.A., an Italian corporation, with its head office located in the City of Milan, Italy, at Piazza Affari 2, 20123, registered with the Italian Register of Companies under number 00488410010 (hereinafter referred to as “TI”),

 

and

 

Tim Celular S.A., a corporation organized under the laws of the Federative Republic of Brazil, with its head office located in the City of São Paulo, State of São Paulo, at Avenida Giovanni Gronchi, no 7143, Brazil, registered with the National Register of Legal Entities (C.N.P.J.) under number 04.206.050/0001-80, (hereinafter referred to as “Tim Celular”), intelig telecomunicações ltda a corporation organized under the laws of the Federative Republic of Brazil, with its head office located in the city of Rio de Janeiro, State of Rio de Janeiro, at Praia de Botafogo, 370 registered with the National Register of Legal Entities (C.N.P.J.) under number 02.421.421/0001-11 (hereinafter referred to as “INTELIG”), Tim Fiber SP Ltda a corporation organized under the laws of the Federative Republic of Brazil, with its head office located in the city of São Paulo, State of São Paulo, at Avenida Alfredo Egídio de Souza Aranha, n. 100, Bloco B, 1o andar, Jardim Santo Antônio, registered with the National Register of Legal Entities (C.N.P.J.) under number 02.875.211/0001-01 (hereinafter referred to as “Tim Fiber SP”), and Tim Fiber RJ S.A. a corporation organized under the laws of the Federative Republic of Brazil, with its head office located in the city of Rio de Janeiro, State of Rio de Janeiro, at Avenida Marechal Floriano, no 19, 6o andar,  Centro, registered with the National Register of Legal Entities (C.N.P.J.) under number 02.720.349/0001-23 (hereinafter referred to as “Tim Fiber RJ”);

 

and, as intervening party,

 

Tim Participações S.A., a corporation organized under the laws of the Federative Republic of Brazil, with its head office located in the City of Rio de Janeiro, State of Rio de Janeiro, at Avenida das Américas, no 3434, 7th floor, Brazil, registered with the National Register of Legal Entities – C.N.P.J. under number 02.558.115/0001-21, (“Tim Part”).

 

For the purposes hereof TI, TIM Celular, INTELIG, TIM Fiber SP, TIM Fiber RJ and TIM PART shall each individually be referred to as a “Party” and collectively be referred to as the “Parties”.

 

WHEREAS, TI, TIM CELULAR, TIM PART and TIM Nordeste S.A., as of the 30th of May 2007, executed the Cooperation and Support Agreement (the “Cooperation and Support Agreement”) for the provision of different kind of services and/or the granting of software licenses, by TI to TIM Celular and TIM Nordeste S.A., in the areas of inter alia Network, Information Technology and Marketing and Sales;

WHEREAS, on the 8th April 2008, the 22nd April 2009, the 25th of May 2010, and the 6th of May 2011, TI, TIM CELULAR, TIM Nordeste S.A. (this latter only with respect to the 

 

  

  

  

  

 

First Amendment and the Second Amendment) and TIM Part, the latter as intervening party, entered into, respectively, a First Amendment, Second Amendment, Third Amendment and Fourth Amendment to the Cooperation and Support Agreement, whereby they agreed upon to extend the Term of the Agreement from its Initial Term until 2nd January 2012 and determined the Road Map applicable for the years 2008, 2009, 2010 and 2011;

WHEREAS, effective as of December 30, 2009, INTELIG became a wholly owned subsidiary of TIM PART and therefore a company indirectly controlled by TI;

WHEREAS, effective as of December 31, 2009, TIM Nordeste S.A. has been merged into its direct controlling company TIM CELULAR;

WHEREAS, on October 31, 2011, TIM Celular acquired the full Control over TIM Fiber SP and TIM Fiber RJ, which became therefore companies indirectly controlled by TI;

WHEREAS, according to the Fourth Amendment to the Cooperation and Support Agreement, the Term of the Agreement expired on the 2nd of January 2012;

WHEREAS, (i) TIM Celular is willing to continue availing of TI’s support and expertise, being provided by TI with services support and license in some core areas of the telecommunication business also beyond the above mentioned expiration date, by further extending the term of the Cooperation and Support Agreement for an additional twelve months period and (ii) INTELIG, TIM Fiber SP and TIM Fiber RJ are willing to adhere to the Cooperation and Support Agreement, as amended herein, agreeing to be bound by terms and conditions thereof in order to receive from TI services and licenses based upon TI’s successful expertise in the telecommunication sector;

WHEREAS, the further extension of the Term of the Cooperation and Support Agreement contemplated herein, as well as the adherence of INTELIG, TIM Fiber SP and TIM Fiber RJ thereto, has been duly authorised by each Party’s corporate bodies and competent officers, in compliance with the best corporate governance rules and practice to them applicable; 

NOW, THEREFORE, the Parties hereto, in consideration of the foregoing premises which form an integral and substantial part of this instrument, agreed to execute this Fifth Amendment to the Cooperation and Support Agreement under the following terms and conditions.

	
1.

	
Definitions and Interpretation.

	
1.1

	
The definitions contained in the Agreement and its Annexes shall apply to this Fifth Amendment (except where any term is specifically defined herein or the context otherwise requires).

	
1.2

	
This Fifth Amendment modifies the Agreement according to the terms and conditions set forth below.  Except as expressly provided in this Fifth Amendment, no other term or condition set forth in the Cooperation and Support Agreement and its Annexes is modified, amended or altered by this Fifth Amendment, and nothing contained herein, unless expressly provided to the contrary, shall be deemed to be or constitute an amendment, modification, extension, supplement or novation of the Cooperation and Support Agreement and its Annexes.

 

  

  

  

  

 

 

	
1.3.

	
Each reference in the Cooperation and Support Agreement or hereunder to “this Agreement”, “hereunder”, “hereof”, “herein” or words of like import referring to the Cooperation and Support Agreement, shall mean and be a reference to the Agreement as amended pursuant to this Fifth Amendment.

	
1.4

	
Each reference in the Agreement to “Company” or “Companies” shall mean a reference, individually or collectively, as the case may be, to TIM Celular, INTELIG, TIM Fiber SP and TIM Fiber RJ.

	
1.5

	
Each reference in the Agreement to “Party” or “Parties” shall mean a reference, individually or collectively, as the case may be, to TI, TIM Celular, INTELIG, TIM Fiber SP and TIM Fiber RJ.

	
2.

	
Amendment to the Agreement.

	
2.1

	
Extension of the Term of the Agreement. The Parties hereby agree to extend the Term of the Agreement, which expired on January 2, 2012, by establishing that the Agreement shall continue in full force and effect until January 2, 2013 (the “Extended Term”).

	
2.2

	
Project Price Cap for 2012. The Parties agree to amend sub-section 5.1 of the Agreement setting forth that, during the Extended Term the Projects to be agreed upon between the Parties in connection with the Agreement shall not exceed the total amount of  € 8,000,000.00 (Euro Eight million) (the “Projects’ Price Cap for the Extended Term”).

	
2.3

	
Road Map for the Extended Term. Prior to the execution of this Fifth Amendment, the Companies have been provided by TI with a new Road Map which relates to the Extended Term, aiming at allowing the identification and evaluation of the possible Projects that the Companies may elect to pursue during the Extended Term. Such new Road Map for the Extended Term, has been further implemented in consultation between TI and the Companies and, by the execution of this Fifth Amendment, it is finally agreed between the Parties in the version which is enclosed hereto as Annex I (“Road Map for the Extended Term”). The Road Map for the Extended Term will be used for the purposes set out in Section 3.1.1 of the Agreement.

	
2.4

	
For the Extended Term agreed herein, each reference in the Agreement to the terms “Project Price Cap”, “Road Map”, “Term” and “Annex VII”, shall be intended as a reference made to “Project Price Cap for the Extended Term”, “Road Map for the Extended Term”, “Extended Term” and “Annex I”, respectively, as defined in this Fifth Amendment.

	
2.5

	
Adherence to the Agreement. By executing this Fifth Amendment, INTELIG, TIM Fiber SP and TIM Fiber RJ adhere to the Agreement as Parties thereto,

 

  

  

  

  

 

irrevocably and unconditionally agreeing and undertaking to be directly bound by any and all terms and conditions of the Agreement.

 

	
2.6

	
The Parties acknowledge and agree that, for all that is not expressly provided in this Fifth Amendment to the contrary, the provisions contained in the Agreement shall remain in full force and effect and shall apply.

	
3.

	
Governing Law.

This Fifth Amendment shall be governed by the laws of Italy.  The provisions of Section 10 of the Agreement shall apply to this Amendment and are incorporated herein by reference, mutatis mutandis.

/s/ Marco Emilio Angelo Patuano                                   

TELECOM ITALIA S.P.A.

By:  Marco Emilio Angelo Patuano

Title:  Managing Director and Chief Operating Officer

________________________________________

TIM CELULAR S.A.

By:

Title:

_______________________________________

INTELIG TELECOMUNICAÇÕES LTDA

By:

Title:

_______________________________________

TIM FIBER SP Ltda

By:

Title:

_______________________________________

TIM FIBER RJ S.A.

By:

Title:

  

  

  

  

And, as intervening Party:

________________________________________

TIM PARTICIPAÇÕES S.A.

By:

Title:

  

  

  

  

Annex I

ROADMAP FOR THE EXTENDED TERM

 

 

 

 

  

  

  

  

 

 

	

	

Breakdown of Cooperation and Support Agreement 2012

            AREA        Roadmap Price (K.EURO)
======================= ======================
          MARKETING                       170
======================= ======================
             SALES                         48
======================= ======================
    CUSTOMER RELATIONS                    133
======================= ======================
          CORPORATE                        36
======================= ======================
           TIM FIBER                      163
======================= ======================
            INTELIG                       199
======================= ======================
 INFORMATION TECHNOLOGY                  2.588
======================= ======================
           NETWORK                       3.536
======================= ======================
      NETWORK INTELIG                    1.127
----------------------- ----------------------
TOTAL PRICE OF PROJECTS                 8.000

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Marketing - Projects 2012 Brazil (1/2)

               PROJECT                                                                BENEFIT              TIMING       PRICE
                                                                                                                      (K.EURO)
----------------------- ------------------------------------------------ --------------------------------- ---------- --------
                                                                          To guarantee the monitoring of   January --      20
[][]Social Network             [][]Actual market situation and TI position new model and site where customer   December
                               [][]Social Network Strategy                           needs arise.             2012
----------------------- ------------------------------------------------ --------------------------------- ---------- --------
                               [][]Revenue Assurance                         To maximize revenues and      January --      40
[][]Diagnostic of E2E          [][]Management tools                             customer satisfaction.     December
   performances phase 2                                                                                       2012
----------------------- ------------------------------------------------ --------------------------------- ---------- --------
                                                                         To guarantee the caring evolution January --      40
[][]Customer            Base[][]Marketing plan                             and optimization on channels    December
   Management in multichannel[][]Multichannel approach                                                        2012
   approach

 

 

 

 

 

 

	

	

Marketing - Projects 2012 Brazil (2/2)
---------------------------------------------------------- ------------------------------- ---------- --------
               PROJECT                                                 BENEFIT             TIMING       PRICE
                                                                                                      (K.EURO)
---------------------- ---- ------------------------------ ------------------------------- ---------- --------
                                                           To guarantee Sim card / Handset January --      40
                       [][]SIM card development                  development process       December
[][]SIM Card/Device    [][]Application and testing                                            2012
                       [][]Roadmap generation
                       [][]Smart Phone pack
                       [][]SIM Card Platform
---------------------- ----------------------------------- ------------------------------- ---------- --------
                                                               To reduce costs, increase   January --      30
[][]M-Payment and NFC  [][] Benchmark of Italian situation  revenues and improve service   December
                       [][] Processes and organization        level and corporate image.      2012

TOTAL K.[]

170

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Sales Consumer - Projects 2012 Brazil (1/1)
---------------------------------------------------------------------------------------------------- ---------- --------
          PROJECT                                                                 BENEFIT            TIMING       PRICE
                                                                                                                (K.EURO)
---- --------------- ------------------------------------------------ ------------------------------ ---------- --------
                     [][]Processes optimization                       To share experience of mature  January --      18
                     [][]Training                                                    market          December
[][] Trade marketing                                                                                    2012
---- --------------- ------------------------------------------------ ------------------------------ ---------- --------
                                                                       To guarantee model evolution, January --      30
                     [][]Activities and processes                      sales and post sales coverage December
[][] Retail          [][]Organization                                 according to new network model    2012
                                                                                implementation
                     [][]Support to Points of Sales
                     [][]Extension of activities at the point of sale

TOTAL

K.[]

48

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Customer Relations - Projects 2012 Brazil (1/2)

               PROJECT                                                      BENEFIT                  TIMING       PRICE
                                                                                                                (K.EURO)
----------------------- ------------------------------------------ --------------------------------- ---------- --------
                        [][]Efficiency in CC human and not human        Not Human channel            January --      48
[][]Multichannel        [][]Channels activities specialization and  development thanks to an         December
                           distribution (caring and sales)         analysis of activities, priority,    2012
                                                                             benchmark
----------------------- ------------------------------------------ --------------------------------- ---------- --------
[][]Customer Care Sales [][]Activities                             To increase sales thanks to       January --      48
                        [][]Logistic                                  activities review, tools       December
                        [][]Processes                                        availability               2012
----------------------- ------------------------------------------ --------------------------------- ---------- --------
                        [][]CC management model                     To share Social Network          January --      19
[][]Social Network                                                  experience and evolution         December
                                                                                                        2012

 

 

 

 

 

 

	

	

Customer Relations

- Projects 2012 Brazil (2/2)

               PROJECT                                                    BENEFIT TIMING       PRICE
                                                                                             (K.EURO)
---------------------------- -------------------------------------------- ------- ---------- --------
                             [][]Claims management                                January --      18
[][]Official Organization, and [][]Relationship with government institution         December
   Customer Association                                                              2012

TOTAL K.[]

133

 

 

 

 

 

 

	

	

Corporate - Projects 2012 Brazil (1/1)

               PROJECT                                             BENEFIT       TIMING       PRICE
                                                                                            (K.EURO)
-------------------------- ----------------------------------- ----------------- ---------- --------
                                                               Knowledge process January --      18
[][] Compras Comerciais e  [][]Purchasing process optimization                   December
Log[]stica                 [][]Best practice exchange                               2012
-------------------------- ----------------------------------- ----------------- ---------- --------
                                                                    Knowledge    January --      18
[][] Accounting regulatory [][]Management expertise                              December
system                     [][]Support system                                       2012

TOTAL K.[] 36

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TIM Fiber - Projects 2012 Brazil (1/2)

               PROJECT                                                                  BENEFIT                 TIMING       PRICE
                                                                                                                           (k.EURO)
------------------------------- ------------------------------------------ ------------------------------------ ---------- --------
                                Process analysis and support for product     To support the selection of the    January --      29
[][]Devices and Product           evaluation.                                  suitable device for the service.   December
   evaluation                   ADSL CPE requirement definition               To optimize the investments.         2012
                                complaint with the performance and
                                functionality requirements, alignment with
                                the purchasing process in line with the
                                strategic plan
------------------------------- ------------------------------------------ ------------------------------------ ---------- --------
                                Delivery and Assurance Processes review.     To improve the processes in terms    January --      29
[][] ADSL Service Delivery and    Methods and know-how sharing for              of times and costs reduction.     December
Assurance Processes review      managing Delivery and Assurance                                                    2012
                                processes
------------------------------- ------------------------------------------ ------------------------------------ ---------- --------
                                Tools and processes requirement and             To improve the customer         January --      29
[][]Customer Caring             evaluation to support caring.                    information using a unique     December
   Management                   Processes sharing needed to manage the                      system.                2012
                                Caring processes (pre and post sales)
------------------------------- ------------------------------------------ ------------------------------------ ---------- --------
                                Sales Support Tools and Trade Marketing       To improve the performance of     January --      29
[][]Support sales processes and (ej Evolution, Sales HUB, Sales Mate)          the sales activities through the December
   sales management             know-how sharing to support the service           introduction of new tools.       2012
                                sales
------------------------------- ------------------------------------------ ------------------------------------ ---------- --------
                                Performance Analysis and diagnosis,         To optimize the response time to    January --      18
[][]Customer Care - Operations  benchmarking.                                     the customer in case of       December
   guide lines                  Start up support and go-to-market                    assistance needs.             2012

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TIM Fiber - Projects 2012 Brazil (2/2)
----------------------------------------------------------------------- ----------------------------------- ---------- --------
               PROJECT                                                               BENEFIT                TIMING       PRICE
                                                                                                                       (k.EURO)
-------------------------- -------------------------------------------- ----------------------------------- ---------- --------
                           Service and Caring Model review: offers,       To optimize the introduction of the January --      29
[][]Service and Caring Model service configuration .Product, advertising, new services following the market   December
                                                                          and innovation requirements.         2012

TOTAL K.[]

163

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Intelig - Projects 2012 Brazil 1/2

   PROJECT                                                                              BENEFIT               TIMING       PRICE
                                                                                                                         (k.EURO)
------------ --------------------------------------------------------------- -------------------------------- ---------- --------
Cloud Offer  Support in the understanding and design of an offer based       Know the overall strategy of     January --      40
             on the Cloud paradigm. Telecom Italia will provide all the      Cloud Computing TI Portfolio     December
             know-how and support needed to service creation and             including roadmap,                  2012
                                                                             organization.
             marketing personnel directly from its operations and line       Determinate the best Cloud
             staff/management.                                               services portfolio for TIM
                                                                             Brazil/Intelig.
------------ --------------------------------------------------------------- -------------------------------- ---------- --------
Federative   Support the creation of a cloud federation with Telecom         Have an demo environment at      January --      40
Clouding     Italia giving an overall looking at the standardization,        fingertips to rapidly and deeply December
             confidentiality, security, provisioning, contracts and legal    investigate on ICT products to      2012
                                                                             launch on the market.
             responsibility for the virtual infrastructure.
------------ --------------------------------------------------------------- -------------------------------- ---------- --------
Vertical ICT Support, on a consultancy basis, to determinate a Vertical      Knowledge about the best in      January --      40
Portfolio    ICT portfolio which will best fit the Brazilian market. Through class ICT Vertical Services and  December
             an advanced competence and a complete portfolio, skilled        related benchmark.                  2012
             experts will sustain the analysis of all the strategies to
             compete on the business.
------------ --------------------------------------------------------------- -------------------------------- ---------- --------
Top Client   In joint with Testimonials of Telecom Italia, the project will  Positioning with its clients and January --      30
Experience   be provided in Italy for the Brasilian Top Client (and/or       in the market. Company           December
             prospect) in order to update them on the most innovative        images.                             2012
             solutions, give trust on the TI Group and stimulate the
             demand on ICT.

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Intelig - Projects 2012 Brazil (2/2)

               PROJECT                                                        BENEFIT             TIMING       PRICE
                                                                                                             (k.EURO)
-------------------------- --------------------------- ----- --- ---- --------------------------- ---------- --------
                                                                       To increase revenues and   January --      15
[][]Roaming Partnership    [][]Strategies and models:    voice and data synergies to leverage on SA December
                              traffic                                             market             2012
                           [][]Alliances and partnership
-------------------------- --------------------------- ----- --- ---- --------------------------- ---------- --------
[][]E2E Intelig processes: [][]Know-how transfer                      To improve the processes in January --      34
   assurance, delivery                                                  terms of times and costs  December
                                                                                reduction.           2012

TOTAL K.[] 199

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IT - Projects 2010 Brazil (1/2)

             PROJECT                                                                                  BENEFIT                TIMING
         PRICE

       (K.EURO)
----------------- ----------------------------------------------------------------------- ----------------------------------
 ------------- --------
Interconnection   []"SCTR", is the TI software dedicated to interconnection billing. It                                      January
 --         745
     Billing      performs sizing, pricing, discounting and accounting of the traffic      Corporate centralized solution to
 December 2012
                  exchanged between interconnected telecommunication companies,               manage the Iterconnection

                  both for fixed and obile networks. It has been in house developed and              Billing business.

                  conceived to offer flexible solutions by using a technological platform

                  aligned to the current market standards, in order to meet the growing

                  interconnection needs.

                                                                                            Support the traffic size growth

                  [][] New and/or improved functions shall be developed and                       and the assurance of

                  implemented by TI (evolution);                                               Interconnection revenue.

                  [][] TI will provide a Remote Support Group which will provide           Align SCTR Platform to improve

                  second level assistance to TIM Brasil and will be activated in case of       the performances and to

                  s/w bugs, system crash, critical system performance problems, need       manage the basic configuration

                  of urgent changes in processing flow.                                     in a user-friendly environment

----------------- ----------------------------------------------------------------------- ----------------------------------
 ------------- --------
Revenue Assurance                                                                           To answer Revenue Assurance      January
 --       1.040
      Package     []The RAP System is a Revenue Assurance enabling platform. It is             and Billing areas demands
 December
                  designed with a "best of breed" approach in order to be efficient and     through controls improvements       2012

                  robust and allow a "fast track" implementation of the monitoring                in CDR process from

                  requirements.

                  []It supports both the "classical RA Approach" (balancing and reject

                  monitoring) and a more "transaction oriented" Revenue Assurance         mediation platform , pre paid,

                  approach.                                                               post paid, interconnection and

                  []TI shall provide a package review and new releases of RAP               co-billing systems. Better

                  in the course of 2012, incorporating new functionalities                           information

                  (evolution) and the enhancements of the platform to take into

                  account the new version of the operating system, DB and                    accuracy and performance

                  reporting tool                                                               improvement in the KPI

                  []TI will provide a Remote Support Group which will provide                     analysis, due to the

                  second level assistance to TIM Brasil and will be activated in            development of detailed and

                  case of s/w bugs, system crash, critical system performance                 user-friendly reports, with

                                                                                            comprehensive statistics data

                  problems, need of urgent changes in processing flow.                          from different periods.

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IT - Projects 2012 Brazil (2/2)

             PROJECT                                                                           BENEFIT               TIMING
 PRICE

 (K.EURO)
 Security -  []Security is one of the most important issues to be faced by any IT    Provide Automatisation and
PCS Project  department in a telecommunications Company.                                         Control:
                                                                                    Manage user identities and
             []Tim Brasil and Telecom Italia, in order to comply the Sarbanes      entitlements , authentication,   January --
 803
             Oxley Act, shall deploy an Identity and Access Management system     authorization and accounting of
                                                                                                                    December
             that can efficiently support a Company cross functional process.     the user accessing the majority      2012
                                                                                     of Tim Brasil applications
            []Specifically, in its role as support group, TI shall package and    Trace the management activities
            support installation of the s/w kit, produce integration test plans,   of the user credentials (user id
            support integration tests and User Acceptance Tests, provide          and password) and entitlements
            training and all necessary documentation.                                            (SAP);
                                                                                  Trace the user accesses to the
                                                                                   applications 'PCS connected'.

TOTAL K.[] 2.588

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AREA Network - Projects 2012 Brazil (1/4)
TIM BRASIL
--------------------------------- --------------------------------------------- ------------- --------
                 PROJECT                    BENEFIT                               TIMING        PRICE
                                                                                              (K.EURO)
--------------------------------- --------------------------------------------- ------------- --------
    Access Network -- Engineering Support to radio access engineering focused      January --    131
                                  on RNC dimensioning (Huawei, Ericsson e       December 2012
                                  Nokia).
--------------------------------- --------------------------------------------- ------------- --------
    Access Network - Testing      Sharing of TI test plan for TIMBR network        January --    351
                                  testing (PVV) and PVV execution.              December 2012
--------------------------------- --------------------------------------------- ------------- --------
    Training                      Basic and Advanced 3G course; Basic LTE          January --     50
                                  course; Guitar course                         December 2012
--------------------------------- --------------------------------------------- ------------- --------
    Microwave                     Testing new vendors and new features             January --    250
                                                                                December 2012
--------------------------------- --------------------------------------------- ------------- --------
    Netep                         Sharing TI own technological scouting process    January --    200
                                  and dimensioning tools for network evolution  December 2012
                                  analysis.
--------------------------------- --------------------------------------------- ------------- --------
    TN CL4 Support                CL4 Network evolution; User Plane Evolution;     January --    100
                                  C4 Network evolution                          December 2012
--------------------------------- --------------------------------------------- ------------- --------
    CN Circuit Switched           C5 Architecture Evolution                        January --    100
                                                                                December 2012

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AREA Network - Projects 2012 Brazil (2/4)
TIM BRASIL
---------------------------------------- ------------------------------------------- ------------- --------
                 PROJECT                           BENEFIT                             TIMING        PRICE
                                                                                                   (K.EURO)
---------------------------------------- ------------------------------------------- ------------- --------
    CDN                                  Mobile Content Delivery - Caching              January --     20
                                                                                     December 2012
---------------------------------------- ------------------------------------------- ------------- --------
    Circuit Switched                     Software Evolution in Core Network             January --     50
                                                                                     December 2012
---------------------------------------- ------------------------------------------- ------------- --------
    OSS Engineering and Planning Support Technical specialist support on:               January --    175
                                         - OSS testing (Network Area)                December 2012
                                         - Network and Element Manager requirement
                                         management and deployment
                                         - TEMIP vs Netcool Migration
---------------------------------------- ------------------------------------------- ------------- --------
    IP Network Technical Support         IP Network Testing Support new                 January --    347
                                         functionalities studies, design support and   December 2012
                                         laboratory tests, including people training
---------------------------------------- ------------------------------------------- ------------- --------
    TRANSPORT Support to Testing         Transport Network Testing Support new          January --    411
                                         functionalities studies and laboratory tests, December 2012
                                         including people training
---------------------------------------- ------------------------------------------- ------------- --------
    TRANSPORT Support to Operation       Transport Network deployment support           January --    437
    Maintenance                          PQR, Procedures and optimization for        December 2012
                                         network development, including on field
                                         checks
                                         Transport network OandM support OandM rules
                                         and procedures of transport network

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AREA Network - Projects 2012 Brazil (3/4) TIM BRASIL

            PROJECT                               BENEFIT                              TIMING        PRICE
                                                                                                   (K.EURO)
------------------------------------- --- ------------------------------------------ ------------- --------
TRANSPORT NETWORK -                   Workshop and knowledge sharing about:               January --     50
Implementation best practices         -   External network physical BP construction; December 2012
                                      -   Internal network transmission/transport
                                      rooms BP construction;
                                      - Internal network transmission installation
                                      BP;
                                      - Vendor Rating (from Implementation
                                      perspective).
------------------------------------- ---------------------------------------------- ------------- --------
Guitar 2G/3G - License Renewal        Exploiting TI own radio planning tool.            January --    140
                                      Includes Database Customization                December 2012
------------------------------------- ---------------------------------------------- ------------- --------
Erato - License Renewal               To optimize radio channels dimensioning           January --     30
                                      process and increase efficiency                December 2012
------------------------------------- ---------------------------------------------- ------------- --------
TGDS - 2011 License Fee               Allowing operator to improve time to market       January --    155
                                      in launching of new VAS through a              December 2012
                                      multiservice platform (in tim Brasil network)
------------------------------------- ---------------------------------------------- ------------- --------
SANS License Fee                      Allowing operator to monitor the                  January --     43
                                      performance of services implemented on         December 2012
                                      TGDS platform
------------------------------------- ---------------------------------------------- ------------- --------
Operation and Maintenance Support for OandM Support for SMART Platform (TGDS)             January --    224
TGDS                                                                                 December 2012
------------------------------------- --- ------------------------------------------ ------------- --------
Operation and Maintenance Support for Skilled Support for OandM Activity                  January --     52
SANS                                                                                 December 2012

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AREA Network - Projects 2012 Brazil (4/4) TIM BRASIL

            PROJECT                           BENEFIT                          TIMING        PRICE
                                                                                           (K.EURO)
------------------------------------- --- ---------------------------------- ------------- --------
iNMS - Evolution Maintenance Services SW and Operation and Maintenance Support    January --    100
                                                                             December 2012
------------------------------------- --- ---------------------------------- ------------- --------
VAS Evolution                         Customization for:                        January --    120
                                      -   New Numbering Plan on Sao Paulo    December 2012
                                      -   Evoluzione TLLA a SIP
                                      -   Upgrade HW

TOTAL TIM Brasil K. [] 3.536

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AREA Network - Projects 2012 Brazil (1/1) INTELIG

            PROJECT                    BENEFIT                                TIMING       PRICE
                                                                                         (K.EURO)
-------------------- -------------------------------------------------------- ---------- --------
SHORT TERM PLAN      Engineering support on MSAN, Aggregation layer,          January --    771
                                                                              April 2012
                     Service Model
                     Testing: E2E PVV, Environmental PVV, and support on
                     PQR
                     Support to secondary network design criteria definition
                     Support to definition of creation, provisioning and
                     assurance processes
                     OSS: Regman and NEXT introduction, case study
                     Support to CPE selection
-------------------- -------------------------------------------------------- ---------- --------
MID - LONG TERM PLAN Study of long term + green field solution+ definition of January --    356
                                                                              December
                     FTTB                                                       2012
                     "Emission of a new RFI/RFQ for long term/green
                     field+FTTB"
                     Study of possible architecture per voice services ,
                     home connected and video / IPTV Broadcast solution.

TOTAL INTELIG K.[] 1.127

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