Document:

exv10w06

Exhibit 10.06

Confidential Treatment Requested. Confidential portions of this document have been redacted

and have been separately filed with the Commission.

CARD PROGRAM SERVICES AGREEMENT

     This Card Program Services Agreement (“Agreement”) is made as of this 27th of October,
2006 (the “Effective Date”) by and between GE Money Bank, a federal savings bank
(“Bank”), with an office located at 4246 South Riverboat Road, Suite 200, Salt Lake City,
Utah 64123, and Green Dot Corporation, a Delaware corporation (“Servicer”), with an office
located at 605 East Huntington Drive, Suite 205, Monrovia, California 91016.

     WHEREAS, Bank is engaged in the business of issuing prepaid cards in a variety of different
programs, including under private label arrangements with retailers in which the cards bear the
marks or logos of the retailers;

     WHEREAS, Servicer is engaged in the business of providing various services to issuers of
prepaid cards, including processing, settlement and other services with respect to such cards;

     WHEREAS, Bank and Servicer desire that Servicer provide to Bank certain services in connection
with payment cards issued by Bank, as provided in this Agreement;

     NOW, THEREFORE, in consideration of the payments to be made and services to be performed
hereunder, upon the terms and subject to the conditions set forth in this Agreement and intending
to be legally bound, the Bank and Servicer (each a “party” and collectively the
“parties”) agree as follows:

     I. Individual Programs.

          A. This Agreement sets forth the terms and conditions on which Servicer will provide services
for one or more prepaid card programs offered by Bank (each a “Program”) that the parties
mutually agree will be subject to this Agreement.

          B Servicer shall have a right of first refusal to be the servicer on any prepaid card program
involving a Prepaid Card, as that term is defined in the Network Agreement, that is offered by the
Bank and sponsored or distributed by another Person, other than a prepaid card program offered
directly to Cardholders. Such right of first refusal shall include both the right to make an
initial offer of terms and conditions on which Servicer will service Prepaid Cards in such prepaid
card program and the final right to better any final offer of terms and conditions by another
servicer before acceptance by Bank. Notwithstanding the foregoing, Servicer shall not be entitled
to exercise such right of first refusal if either (1) the [***], or (2) there is a
material default by Servicer with respect to any Program serviced by Servicer.

          C. To the extent that Bank promotes a servicer as part of its marketing efforts to Persons
that will be sponsors or distributors of a prepaid card program involving a Prepaid Card, Bank will
exclusively promote Servicer as its preferred provider. Notwithstanding the foregoing, Bank may
[***].

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

1

 

          D. The provisions of Sections I.B and I.C of this Agreement apply to the Bank only with
respect to Prepaid Cards issued by Bank for the Retail Consumer Finance unit of General Electric
Capital Corporation, or any successor unit or division.

     II. Program Schedules.

          A. For each Program subject to this Agreement, the parties shall agree upon “Program
Schedules” for the Program addressing (A) Description of Program, (B) Description of Services, (C)
Service Level Agreement, (D) Servicing Fees, and (E) Reporting Package. Such Schedules, upon
agreement of the parties, shall be incorporated into and become a part of this Agreement.

          B. Attached to this Agreement on the date hereof are the following Program Schedules for the
first Program subject to this Agreement, where the “1” immediately following “Schedule” indicates
the first such Program: Schedule 1-A — Description of Program (Wal-Mart Program); Schedule 1-B -
Description of Services, Schedule 1-C — Service Level Agreement; Schedule 1-D — Servicing Fees;
Schedule 1-E — Reporting Package; and Schedule 1-F-Settlement Terms for Intermediary Services.

          C. Program Schedules for Programs other than the first Program shall be agreed upon by the
parties when the Program is made subject to this Agreement, and shall be numbered “Schedule 2- ,”
“Schedule 3- ,” etc. to reference the second, third and subsequent Programs subject to this
Agreement as agreed upon by the parties.

     III. General Terms and Conditions. The General Terms and Conditions and all schedules
and exhibits attached hereto are incorporated herein and deemed part of this Agreement and the
parties agree to comply with all such provisions.

[REMAINDER OF PAGE INTENTIONALLY LEFT BLANK]

2

 

     IN WITNESS WHEREOF, the parties have caused this Agreement to be executed on their behalf as
of the date first above written.

	 	 	 	 	 	 	 
	Green Dot Corporation

605 East Huntington Drive, Suite 205

Monrovia, California 91016	 	GE Money Bank

4246 South Riverboat Road, Suite 200

Salt Lake City, Utah 64123
	 
	 	 	 	 	 	 
	By:

	 	/s/ Steven W. Streit
	 	By:
	 	/s/ Margaret M. Keane
	 

	 	 
	 	 	 	 
	Name:

	 	Steven W. Streit
	 	Name:
	 	Margaret M. Keane
	Title:

	 	CEO
	 	Title:
	 	SVP, GE Money Bank

3

 

TABLE OF CONTENTS

	 	 	 	 	 
	1. CONSTRUCTION
	 	 	1	 
	1.1. Definitions
	 	 	1	 
	1.2. References
	 	 	1	 
	1.3. Interpretation
	 	 	1	 
	 
	 	 	 	 
	2. TERM
	 	 	1	 
	 
	 	 	 	 
	3. IMPLEMENTATION
	 	 	1	 
	3.1. Development of Implementation Plans
	 	 	1	 
	3.2. Assignment of Resources
	 	 	2	 
	3.3. Pilot Target Date
	 	 	2	 
	 
	 	 	 	 
	4. SERVICES
	 	 	2	 
	4.1. Obligation to Provide Services
	 	 	2	 
	4.2. Service Levels
	 	 	2	 
	4.3. Performance Warranty
	 	 	2	 
	4.4. Staffing
	 	 	3	 
	4.5. Conduct of Servicer Personnel
	 	 	3	 
	4.6. Subcontracting
	 	 	4	 
	4.7. Status Meetings/Reports
	 	 	4	 
	4.8. Coordination
	 	 	4	 
	4.9. Review of Servicing Materials
	 	 	4	 
	4.10. Training and Education
	 	 	5	 
	4.11. Reliance on Data
	 	 	5	 
	4.12. Settlement
	 	 	6	 
	4.13. Changes to Program
	 	 	7	 
	 
	 	 	 	 
	5. SERVICING FEES AND PAYMENT
	 	 	7	 
	5.1. Servicing Fees
	 	 	7	 
	5.2. Disputed Amounts
	 	 	7	 
	5.3. Terms of Payment
	 	 	8	 
	5.4. Taxes
	 	 	8	 
	5.5. Recovery
	 	 	8	 
	5.6. Revenue Share
	 	 	8	 
	 
	 	 	 	 
	6. WARRANTIES AND COVENANTS
	 	 	8	 
	6.1. Reciprocal Warranties
	 	 	8	 
	6.2. Servicer Representations and Warranties
	 	 	8	 
	6.3. Bank Representations and Warranties
	 	 	9	 
	6.4. Viruses
	 	 	9	 
	6.5. Non-Solicitation of Employees
	 	 	10	 
	 
	 	 	 	 
	7. PROGRAM MANAGEMENT/COMPLIANCE
	 	 	10	 
	7.1. Compliance with Law and Authorizations
	 	 	10	 
	7.2. Modifications to Comply with Legal Requirements
	 	 	11	 

 

 

	 	 	 	 	 
	7.3. Network Requirements
	 	 	12	 
	7.4. Systems Changes
	 	 	12	 
	 
	 	 	 	 
	8. TERMINATION/DEFAULT
	 	 	13	 
	8.1. Bank’s Early Agreement Termination Rights
	 	 	13	 
	8.2. Bank’s Early Program Termination Rights
	 	 	14	 
	8.3. Servicer’s Early Agreement Termination Rights
	 	 	15	 
	8.4. Servicer’s Early Program Termination Rights
	 	 	15	 
	8.5 Early Termination Rights in Particular Jurisdictions
	 	 	16	 
	 
	 	 	 	 
	9. POST TERMINATION RIGHTS AND RESPONSIBILITIES
	 	 	16	 
	9.1. Extension of Termination
	 	 	16	 
	9.2. Termination/Expiration Assistance
	 	 	16	 
	9.3. Trailing Activity
	 	 	18	 
	9.4. BIN Transfer
	 	 	18	 
	9.5. Interbank Card Association Number
	 	 	18	 
	9.6. No Liens
	 	 	18	 
	 
	 	 	 	 
	10. LIABILITY / INDEMNIFICATION
	 	 	18	 
	10.1. Limitation on Liability
	 	 	18	 
	10.2. INDEMNIFICATION
	 	 	19	 
	 
	 	 	 	 
	11. INSURANCE
	 	 	20	 
	11.1. Maintenance of Insurance
	 	 	20	 
	11.2. Fraud Risk
	 	 	21	 
	 
	 	 	 	 
	12. INTELLECTUAL PROPERTY/OWNERSHIP RIGHTS
	 	 	21	 
	12.1. Bank Data
	 	 	21	 
	12.2. Bank Intellectual Property
	 	 	21	 
	12.3. Servicer Intellectual Property
	 	 	21	 
	12.4. Development Request Process
	 	 	22	 
	12.5. General Restrictions
	 	 	23	 
	12.6. Patent Rights
	 	 	23	 
	12.7. Residual Knowledge; Further Rights
	 	 	23	 
	 
	 	 	 	 
	13. CONFIDENTIALITY AND DATA SECURITY
	 	 	23	 
	13.1. Confidential Information
	 	 	23	 
	13.2. General Obligations
	 	 	24	 
	13.3. Information Security
	 	 	25	 
	13.4. Loss of Information
	 	 	25	 
	13.5. Data Security
	 	 	26	 
	13.6. Publicity
	 	 	26	 
	 
	 	 	 	 
	14. AUDITS
	 	 	26	 
	14.1. SAS 70 Audits
	 	 	26	 
	14.2. Regulatory Audits and Bank Reviews
	 	 	27	 
	 
	 	 	 	 
	15. DISASTER RECOVERY
	 	 	28	 

 

 

	 	 	 	 	 
	15.1. Disaster Recovery Plan
	 	 	28	 
	 
	 	 	 	 
	16. OWNERSHIP OF PROGRAM
	 	 	29	 
	16.1. Ownership of Program
	 	 	29	 
	16.2. Relationships with Bank Clients
	 	 	29	 
	16.3. Green Dot Merchant Arrangements
	 	 	30	 
	16.4. Relationships with Cardholders
	 	 	32	 
	16.5. Relationship with Bank
	 	 	32	 
	 
	 	 	 	 
	17. MISCELLANEOUS PROVISIONS
	 	 	33	 
	17.1. Governing Law
	 	 	33	 
	17.2. Entire Agreement; Amendments
	 	 	33	 
	17.3. Relationship of Parties
	 	 	34	 
	17.4. Assignment
	 	 	34	 
	17.5. Notices
	 	 	34	 
	17.6. Waiver
	 	 	35	 
	17.7. Severability
	 	 	35	 
	17.8. Survival
	 	 	35	 
	17.9. No Third Party Beneficiaries
	 	 	35	 
	17.10. Force Majeure
	 	 	35	 
	17.11. Negotiated Agreement
	 	 	36	 
	17.12. Waiver of Jury Trial
	 	 	36	 
	17.13. Financial Information
	 	 	36	 
	 
	 	 	 	 
	18. DISPUTE RESOLUTION
	 	 	36	 
	18.2. Litigation and Injunctive Relief
	 	 	37	 
	18.3. Continued Performance
	 	 	37	 
	 
	 	 	 	 
	19. DEFINITIONS
	 	 	37	 

 

 

TERMS AND CONDITIONS

1. CONSTRUCTION

     1.1. Definitions. Unless otherwise defined herein, capitalized terms shall have the
meaning ascribed to them in Section 19 of this Agreement.

     1.2. References. In this Agreement, references and mention of the word “includes” and
“including” shall mean “includes, without limitation” and “including, without limitation,” as
applicable, and the word “any” shall mean “any or all”. Headings in this Agreement are for
reference purposes only and shall not affect the interpretation or meaning of this Agreement.

     1.3. Interpretation. In the event of a conflict between the general terms and
conditions and the terms of any exhibit or schedules attached hereto, the terms of the exhibit or
schedule shall control the interpretation of the Agreement with respect to the Services provided
under that particular exhibit or schedule only. The exhibits and schedules together with the
general terms and conditions shall be interpreted as a single document. This Agreement may be
executed simultaneously in any number of counterparts, each of which shall be deemed an original
but all of which together constitute one and the same agreement.

2. TERM

     Unless this Agreement has been earlier terminated, this Agreement shall commence on the
Effective Date and end concurrently with the expiration or termination of the last Program
subject to this Agreement (the “Term”). Unless otherwise agreed in writing by the
parties, the Servicing Fees for Services provided by Servicer to Bank with respect to a
Program shall remain fixed throughout the term of the Program, provided that the parties
shall mutually agree in writing to the fees for any additional Services or services other
than the Services. Unless otherwise agreed to by the parties in a Description of Program
Schedule, as defined in Section 3.1, and subject to the terms of Article 8, the term of any
Program shall commence on the effective date of such Program and end on the expiration date
of such Program as set forth in the Description of Program Schedule.

3. IMPLEMENTATION

     3.1. Development of Implementation Plans. In connection with any Program listed in
Schedule 1-A, 2-A and so forth (each a “Description of Program Schedule”) and any other
Program added by mutual agreement of Servicer and Bank, Servicer, with the involvement of Bank,
will develop a detailed, customized plan for implementation of the Services to be provided in the
Program, which may provide for a pilot prior to full rollout (each, an “Implementation
Plan”). Each Implementation Plan will be mutually developed and agreed upon by the parties, and
will include assignment of tasks, deliverables and timelines, and an acceptance testing plan.
Changes to Implementation Plans shall be mutually agreed upon and documented via a change control
process. The implementation project leaders for each party shall regularly communicate on the
progress of the implementation, the feasibility of the Implementation Dates specified in the
Implementation Plans, and such other matters which may affect the smooth startup of the

 

 

Program. The parties will work together to identify and resolve any issues arising in
connection with any Program implementation.

     3.2. Assignment of Resources. Each party agrees to assign sufficient and
knowledgeable staff to support each Implementation Plan, and shall cooperate fully with all
reasonable requests of the other party made necessary to affect each Implementation Plan in a
timely and efficient manner.

     3.3. Pilot Target Date. The parties have agreed that they will each be ready on or
before October 29, 2006 to conduct an external pilot of the first Program subject to this
Agreement, subject to any issues with the Bank Client. Such pilot shall involve approximately 380
Bank Client locations in the States of California, Georgia, Alabama, and Texas.

4. SERVICES

     4.1. Obligation to Provide Services. The services that Servicer will provide to (or
on behalf of) Bank in connection with a Program (collectively, “Services”) shall be set
forth in Schedule 1-B, 2-B, and so forth (each, a “Description of Service Schedule”).
Servicer hereby agrees to provide the Services in accordance with the provisions of this Agreement.
Except for any Bank Assumed Expenses, Servicer shall (a) be responsible for all costs and expenses
incurred by Servicer in performing the Services, except such costs and expenses which the parties
agree in writing will be paid for by a Bank Client or by a Network, and (b) pay all Other Expenses
incurred in connection with the Program as and when such Other Expenses become due. All Services
that involve customer contact shall be conducted from locations within the United States, unless
otherwise approved by Bank in writing, which approval shall not be unreasonably withheld or
delayed, provided that (i) Bank may in any case withhold or revoke its approval in the event a Bank
Client objects to the foreign location or if Servicer or its outsource vendor violates Applicable
Law, and (ii) any data that is transmitted outside of the United States pursuant to this Section
shall be subject to the same data and security standards imposed on Bank with respect to Bank Data
maintained in the United States. For purposes of the first Program subject to this Agreement,
Servicer may provide Cardholder interfacing related Services from locations in the United States,
Guatemala and/or the Philippines.

     4.2. Service Levels. Performance standards for the Services (each a “Service
Level”) shall be as set forth in Schedule 1-C, 2-C, and so forth (each a “Service Level
Schedule”). Failure to meet Critical Service Levels identified in a Service Level Schedule (a
Critical Service Level failure may include repeated failure to perform in accordance with a
particular Service Level, if so defined in a Service Level Schedule), will be grounds for
termination by Bank, as further provided in Section 8.1(j). Servicer shall cure any failure to
achieve a Service Level within the period specified within the applicable Service Level Schedule.
Remedies, if any, for failure to achieve a Service Level shall be as set forth in a Service Level
Schedule.

     4.3. Performance Warranty. Servicer represents and warrants the following with
respect to the Services (the “Performance Warranty”): (i) that the Services will be
performed in accordance with the requirements set forth in any applicable Schedule attached hereto,
and in a timely, competent, and workmanlike manner consistent with or exceeding generally accepted
industry standards, practice, and procedures for the Services, and (ii) that it will comply with

 

 

Applicable Law in the performance of its duties and obligations under this Agreement, each
Program implemented pursuant hereto, and the Transactions contemplated herein, and (iii) that the
Servicer System, and all Services, will function, and be provided, in material conformance with the
applicable Documentation.

          (a) Except as may be expressly agreed in writing by Servicer, Servicer’s Performance Warranty
does not apply to:

     (i) defects, problems, or failures caused by the Bank’s nonperformance of
obligations essential to Servicer’s performance of its obligations or by Bank’s
instructions to Servicer; or

     (ii) defects, problems, or failures caused by an event of force majeure,
provided Servicer takes the steps outlined in Section 17.10 hereof to recover from,
or mitigate the impact of, the force majeure.

          (b) THE PERFORMANCE WARRANTY, AND THE WARRANTIES IN ARTICLE 6 HEREOF, ARE IN LIEU OF, AND
SERVICER DISCLAIMS ANY AND ALL OTHER WARRANTIES, CONDITIONS, OR REPRESENTATIONS (EXPRESS OR
IMPLIED, ORAL OR WRITTEN) WITH RESPECT TO THE SERVICES PROVIDED UNDER THIS AGREEMENT, INCLUDING
WITHOUT LIMITATION, ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS OR SUITABILITY FOR
A PARTICULAR PURPOSE. ADDITIONALLY, EXCEPT AS OTHERWISE PROVIDED HEREIN, BANK DISCLAIMS ANY
WARRANTY, CONDITION OR REPRESENTATION (EXPRESS OR IMPLIED, ORAL OR WRITTEN) WITH RESPECT TO ITS
OBLIGATIONS HEREUNDER.

     4.4. Staffing.

          (a) Servicer shall employ adequate numbers of suitably trained and highly qualified personnel
with the education, knowledge base, experience and skill necessary to perform the Services.
Servicer will deploy and maintain employee screening procedures which comply with Applicable Law.

          (b) Servicer will assign a relationship manager to Bank’s business, and other high-level
managers designated by Servicer who will be responsible on an overall basis for Bank’s business
with Servicer (“Key Personnel”), and will respond to any issues raised by Bank with respect
to such managers, including removing from Bank’s business any Key Personnel whose performance is
not reasonably satisfactory to Bank.

     4.5. Conduct of Servicer Personnel. Servicer personnel, when performing Services on
the premises of Bank or its Affiliates, shall comply with all rules and regulations that Bank or
the Affiliate advises Servicer are generally applicable to Bank’s or the Affiliate’s contractors,
as well as any policies and procedures that may be provided by Bank or the Affiliate relating to
confidentiality and security of Bank’s or the Affiliate’s Confidential Information. Without
limiting the foregoing, Servicer will ensure that its Key Personnel working on the Program read,
acknowledge and comply with Bank’s Sharing the Commitment to Integrity policy (the “Integrity
Policy”) applicable to Bank’s service providers (set forth as Exhibit A hereto) as well

 

 

as Applicable Law that prohibits disclosure of Bank Data. Servicer will roll out awareness
training on the Integrity Policy to those of its employees Servicer considers appropriate based on
their job role.

     4.6. Subcontracting.

          (a) Except for (1) Total Systems Services, Inc. and its Affiliates, including TSYS Prepaid,
Inc., ClientLogic Operating Corporation and its Affiliates and 24/7 Customer.com Inc.; and (2)
subcontracting development work to individual contract programmers, hiring individual temporary
employees to augment its operations, or as otherwise expressly permitted herein, Servicer will not
subcontract performance of any of the Services without Bank’s prior written consent, which Bank
will not unreasonably withhold or delay. Servicer will ensure that any subcontractors engaged in
connection with the Services meet the same standards as are required of Servicer’s personnel
hereunder. Servicer shall be responsible for the work performed by, and the acts and omissions of,
all of its subcontractors as if they were Servicer’s employees. Notwithstanding the foregoing,
vendors providing printing, manufacturing, shipment and merchandising services to Bank and/or
Servicer in connection with a Program shall not be considered subcontractors for purposes of this
Agreement.

          (b) Promptly after the Effective Date, Servicer shall cooperate with Bank in Bank’s efforts to
cause Servicer’s subcontractor, TSYS, to enter into an agreement with Bank, in form and substance
acceptable to Bank, pursuant to which TSYS will provide Bank or its designee with
Termination/Expiration Assistance and/or continued services equivalent to the services TSYS
provides to Servicer prior to the termination or expiration of any Program hereof if Servicer fails
to perform its obligations under this Agreement. Servicer shall provide to Bank all necessary
information and data, including relevant codes, necessary for Bank to receive such services from
TSYS.

     4.7. Status Meetings/Reports. Bank and Servicer will hold regularly scheduled
periodic meetings to review the status of the performance of the Services. Ad hoc meetings will
also be held at the request of either party. Agendas shall be agreed upon between both Parties.
Each party will use its best efforts to address and resolve any issues identified at such meetings.
Servicer will provide reports regarding its performance as set forth in Schedule 1-E, Schedule 2- E
and so forth (each a “Reporting Schedule”).

     4.8. Coordination. Servicer will cooperate and coordinate, at Bank’s request, with
Bank and/or any other third parties working with Bank who are performing similar, related or
different services than the Services to facilitate proper interfaces and overall achievement of
Bank’s goals. Additionally, each party will promptly notify the other if it becomes aware of an act
or omission of a third party service provider that may materially affect or delay provision of the
Services.

     4.9. Review of Servicing Materials. Servicer shall submit to Bank, for Bank’s prior
written approval, all written correspondence, Cardholder service scripts, advertisements, policies,
procedures, packaging and other materials relating to marketing Cards or the Program, Cardholder
servicing, statementing or handling of Transactions (including Cardholder Agreements and privacy
policies), and any other materials (printed or otherwise) that will be sent

 

 

to, used to communicate with or market to prospective, current or former Cardholders or Bank
Clients (e.g., Wal-Mart) (referred to herein as “Servicing Materials”); provided, however,
that Bank shall not have the right to terminate this Agreement for Servicer’s failure to obtain
such approval from Bank as long as (i) Servicer in good faith attempts to comply with the
requirements of this Section 4.9, and (ii) Servicer does not materially fail to comply with such
requirements subsequent to receiving written notice from Bank of non-compliance with such
requirements. Bank shall review all Servicing Materials submitted by Servicer and provide its
response within ten (10) Business Days after receipt from Servicer. Servicer shall abide by and use
the approved Servicing Materials in providing Services hereunder. Upon approval of the Servicing
Materials by Bank, any material changes to such Servicing Materials shall require the written
approval of Bank before such changed version is used in performing the Services. Servicer shall not
use any Servicing Materials in providing the Services until such approval is given by Bank.

     4.10. Training and Education.

          (a) Servicer shall provide a reasonable number of sessions of training to Bank, and at Bank’s
request, to Bank Clients, in accordance with the training schedule developed pursuant to the
applicable Implementation Plan. The sessions shall be provided at no charge if held at a Servicer
facility or a facility of a Bank Client. If Bank wishes to hold any such sessions at a location
other than a Servicer facility or a Bank Client facility, Servicer will provide such training
sessions at the location(s) of Bank’s choice, at times mutually agreed between Servicer and Bank.

          (b) Servicer will provide to Bank, at no charge, five (5) complete sets of the Documentation.
Each time any Documentation is updated with a material revision, Servicer will provide five (5)
sets of such updates to Bank at no additional charge. Bank may make copies of the Documentation (or
relevant portions) for internal distribution in connection with monitoring and/or performing its
obligations under any Program and, provided it has obtained Servicer’s written consent, which
consent shall not be unreasonably withheld, may provide copies of such Documentation (or relevant
portions) to (i) Bank Clients who are enrolled under any Program, and (ii) Bank’s third party
providers as required to support Bank’s disaster recovery plans.

          (c) Servicer shall adopt and maintain a training program for its personnel and those of its
permitted subcontractors who perform any customer-interfacing related Services that is reasonably
acceptable to Bank. Servicer shall provide the training materials used for such training to Bank
for review. Bank shall review such training materials and provide its comments within ten (10)
Business Days of receipt.

     4.11. Reliance on Data. Servicer will perform the Services on the basis of
information furnished by Bank, and data provided by Bank Clients. Servicer shall be entitled to
rely upon any such data, information, or instructions as provided by Bank and Bank Clients.
Notwithstanding the foregoing, Servicer will maintain in the Servicer System one or more validation
procedures to identify and verify questionable incoming data (e.g., duplicate files,
redundant transactions) even if caused by Bank Client/merchant error, and will re-validate or
reject any transactions that appear to be erroneous. The parties shall each use commercially

 

 

reasonable efforts to correct any errors in data, once discovered, at the earliest possible
opportunity.

     4.12. Settlement.

          (a) Unless otherwise agreed upon in writing by the parties, all Transactions in which a
Cardholder makes a purchase or obtains cash, including Transactions at Bank Client locations, shall
be authorized, processed and settled pursuant to Network Rules. Bank and Servicer acknowledge and
agree that, where Servicer processes a Transaction for a Card issued by Bank, Bank is either
obligated to pay the amount of the Transaction, or Bank is entitled to receive the amount of the
Transaction under applicable Network Rules.

          (b) Servicer shall daily determine the Net Network Settlement for Bank on all Card
Transactions under the Network Rules and shall provide written notice of such amount to Bank no
later than [***]. “Net Network Settlement” means the net amount payable to Bank
by the Networks, or the net amount payable to the Networks by Bank, as applicable, for Transactions
settled with Networks and/or other financial institutions in accordance with applicable Network
Rules. Bank shall receive payment directly from the Networks, or shall pay directly to the
Networks, the Net Network Settlement amount in accordance with the Network Rules pursuant to
settlement accounts established between Bank and the Networks.

          (c) In addition to Settlement of Transactions subject to the Network Rules, the parties
acknowledge that this Agreement shall govern the settlement between the parties of (i) Transactions
at Bank Client locations in which a Cardholder purchases or loads a Card (other than a GD Reload)
(“Bank Client Reload”), and (ii) if Bank agrees to provide Intermediary Services with
regard to a Bank Client as contemplated by Section 16.3, funds owing between the Bank Client and
the Servicer with respect to the Green Dot Merchant Arrangement. The terms and conditions of
settlement of Bank Client Reloads and transfer of funds in connection with such Intermediary
Services are set for in Schedule 1-F.

          (d) Bank shall pay
Servicer, by initiating a fed-wire before [***] of [***]
[***], any Net Load Settlement owed by Bank to Servicer for Transactions occurring on
the Business Day before the immediately prior Business Day and any previous non-Business Days, and
Servicer will pay to Bank, by initiating a fed-wire before noon of each Business Day, any Net Load
Settlement owed by Servicer to Bank for Transactions occurring on the [***] the
[***] and any previous non-Business Days. Servicer will provide Bank with daily
settlement and accounting information, and Bank agrees that Bank is responsible for the daily
maintenance and reconciliation of all accounting entries with respect to the Net Load Settlement.
For these purposes, “Net Load Settlement” shall mean the net amount owing between the
parties with respect to the Settlement described on Schedule 1-F.

          (e) Interchange income payable by the Networks on Cards issued by Bank shall be paid by the
Network to Bank and Bank shall pay the portion of such income payable to Servicer under this
Agreement as a servicing fee and retain the remainder. All expenses and assessments on Bank by the
Networks with respect to the Cards shall be paid directly by Bank

 

			
	***	 	Confidential material redacted and filed separately with the Commission

 

 

and Servicer shall reimburse Bank upon demand for such amounts as part of the Other Expenses
payable by Servicer under this Agreement.

     4.13. Changes to Program. Bank shall have the right to change a Program as described
in any Description of Program Schedule in accordance with the provisions of this Section 4.13. If
Bank desires to make such a change, Bank shall provide Servicer written notice of such change in a
Program that Bank is requesting (a “Program Change Notice”) and the parties shall mutually
agree in writing on a reasonable time period (including reasonable time for unexpected events) for
Servicer to implement the change, assuming Servicer allocates reasonable resources to the project.
Servicer shall complete work on changes requested by Bank within the time period agreed upon by the
parties. Notwithstanding the foregoing, the parties agree that: (a) Bank shall pay any reasonable
incremental costs and expenses incurred by Servicer as a result of such change in the Program; and
(b) in the event that such change materially affects the rights or obligations of Servicer under
this Agreement (other than Servicer’s right to payment which shall be governed by Section 4.13(a)),
Servicer shall so notify Bank in writing within fifteen (15) Business Days of receiving such notice
of change from Bank, and upon receipt of such a notice by Bank, the parties will attempt in good
faith to negotiate an amendment to the provisions hereof to address such effects. If the parties
are unable to reach a mutually satisfactory agreement as to such an amendment as contemplated by
Section 4.13(b), either party may terminate this Agreement upon not less than ninety (90) days’
advance written notice to the other party. Bank reserves the right to withdraw a Program Change
Notice, including if the parties cannot agree upon the reasonable incremental costs and expenses to
Servicer as contemplated by Section 4.13(a) or on any changes to this Agreement as contemplated by
Section 4.13(b). Upon implementation of a change to a Program pursuant to this Section 4.13, the
affected Description of Program Schedule shall be revised to incorporate such change.
Notwithstanding the foregoing, changes to the Program resulting from changes in Applicable Law or
Network Rules shall not be subject to this Section 4.13, but shall be governed by Sections 7.2 and
7.3, respectively.

5. SERVICING FEES AND PAYMENT

     5.1. Servicing Fees. Bank agrees to pay Servicer the servicing fees (“Servicing
Fees”) as specified in Schedule 1-D hereto, Schedule 2-D, and so forth (each a “Fee
Schedule”) and to reimburse Servicer for any Bank Assumed Expenses in accordance with the terms
of the relevant Fee Schedule. Except as expressly provided in this Agreement: (a) the Servicing
Fees and Bank Assumed Expenses shall be Servicer’s sole right to compensation under this Agreement,
and (b) Bank shall not be obligated to reimburse Servicer for any costs or expenses incurred by
Servicer in performing the Services or payable by Servicer in connection with this Agreement other
than the Bank Assumed Expenses.

     5.2. Disputed Amounts. If either party disputes any fee, charge or amount on any
invoice issued pursuant to this Agreement, and such dispute cannot be resolved promptly through
good faith discussions between the parties, the parties shall diligently proceed to resolve any
such dispute, provided that the disputing party delivers a written statement to the other party
describing the basis of the dispute.

 

 

     5.3. Terms of Payment. Bank shall pay Servicer any amounts due Servicer, other than
amounts payable under Section 4.12, within forty-five (45) days following receipt of Servicer’s
invoice therefor.

     5.4. Taxes. The Servicing Fees provided herein do not include any federal, state or
local sales, use or similar taxes or duties applicable to the Services provided hereunder, and Bank
shall have no liability for such amounts. Bank shall not be responsible for reimbursing Servicer
for any taxes based on Servicer’s income or corporate franchise.

     5.5. Recovery. The Parties agree that the Servicing Fee payable to Servicer under
Section 5.1 may include all or a portion of amounts paid to Bank by a Bank Client, a Network or
other third party with respect to a Program. If the Servicing Fee payable to Servicer includes any
such amounts, they shall be set forth on the applicable Fee Schedule and Bank agrees not amend an
agreement with such a third party with respect to payment of such amounts to Bank, or waive any
rights to such payment, without the consent of Servicer. The parties agree that other payments in
respect of costs may be allocated as agreed by the parties in writing.

     5.6. Revenue Share. If the Parties determine to jointly offer ancillary products to
Cardholders, they shall determine an allocation of compensation from such offerings between them at
the time the product offerings are made.

6. WARRANTIES AND COVENANTS

     6.1. Reciprocal Warranties. Each party represents and warrants to the other party,
the following, on an ongoing basis, throughout the term hereof:

          (a) It is duly organized and validly existing and in good standing under the laws of its
jurisdiction of incorporation or organization.

          (b) It has the requisite corporate power and authority to enter into this Agreement and to
carry out the transactions and perform the obligations contemplated by this Agreement.

          (c) The execution, delivery and performance of this Agreement and the consummation of the
transactions contemplated by this Agreement have been duly authorized by the requisite corporate
action and will not constitute a violation of any judgment, order or decree.

          (d) None of its senior officers or directors has been subject to (i) a criminal conviction
involving dishonesty or a breach of trust or money laundering, (ii) administrative or enforcement
proceedings commenced by any regulatory agency, or (iii) a restraining order, decree, injunction,
or judgment in any proceeding or lawsuit, alleging fraud or deceptive practice on the part of such
party or any of its senior officers or directors.

     6.2. Servicer Representations and Warranties. Servicer represents and warrants the
following, on an ongoing basis, throughout the Term hereof:

          (a) Servicer is either the owner of, or has the license, right and permission to use (to
extent necessary to provide the Services) the Servicer Intellectual Property used by

 

 

Servicer in performing the Services, and Servicer has the right to grant Bank the rights to
use such Intellectual Property and products to the extent contemplated under this Agreement.

          (b) Servicer has not violated any (i) Applicable Law, or (ii) any Bank policies of which
Servicer has been given written notice, in each case regarding the offering of unlawful inducements
in connection with this Agreement.

          (c) All Documentation delivered to Bank in connection with the Services accurately and
completely describes the functions and features of the Services and related technology systems. The
Services shall, in all material respects, conform to the Documentation.

          (d) Servicer shall maintain policies, procedures and controls designed to safeguard against
interruptions in the Services due to events outside Servicer’s control, including, without
limitation, internal audits necessary to monitor the proper functioning of the Servicer System and
policies and procedures to prevent the introduction of Viruses or disabling code into the Servicer
System. Servicer shall use commercially reasonable efforts (of at least a level and quality
generally accepted in the industry) to prevent Viruses from being coded or introduced into the
Servicer System and from impairing the integrity of any Bank Data resident thereon.

          (e) Servicer will at no charge or other cost to Bank, and at Bank’s request (i) correct any
defects identified by Bank or Servicer in the Servicer System or processes which materially impact
Service delivery; and (ii) correct any performance or processing errors of Servicer by performing
the Service or regenerating or re-running data as needed.

          (f) Servicer represents and warrants that it and its vendors will at all times during the Term
of this Agreement comply with any Payment Card Industry requirements on the handling or storage of
data that may be established by Network Rules to the extent such requirements apply to the
activities of Servicer (or its vendors) with respect to each Program.

     6.3. Bank Representations and Warranties. Bank represents and warrants the following,
on an ongoing basis, throughout the Term hereof, that with respect to each Program:

          (a) Bank has agreements with each Bank Client hereunder to permit it to provide Cards and the
Services contemplated hereunder to Bank Client and Bank Client customers. Bank has the license,
right and permission to use any Intellectual Property of Bank Client used by Bank or Servicer in
connection with any Program, and Bank has the right to grant Servicer the rights to use such
Intellectual Property to the extent expressly granted in this Agreement; and

          (b) Bank is either the owner of, or has the license, right and permission to use the Bank
Intellectual Property used in connection with any Program, and Bank has the right to grant Servicer
the rights to use such Bank Intellectual Property to the extent expressly granted in this
Agreement;

     6.4. Viruses. Each party will be responsible for preventing Viruses (as defined
below) from being coded or introduced into the other party’s system(s) by its actions. In the event
a Virus is found (or reasonably believed) to have been introduced into the other party’s

 

 

system(s) by or through the other party, the party introducing the Virus will use commercially
reasonable efforts at no additional charge to assist the other party in reducing the effects of the
Virus and, if the Virus causes a loss of operational efficiency or loss of data, to assist the
other party to the same extent to mitigate and restore such losses. “Virus” means (i)
program code or programming instruction or set of instructions intentionally designed to disrupt,
disable, harm, interfere with or otherwise adversely affect computer programs, data files or
operations; or (ii) other code typically described as a virus or by similar terms, including Trojan
horse, worm or backdoor.

     6.5. Non-Solicitation of Employees. Bank and Servicer agree that during the Term and
for a period of six (6) months thereafter, neither party shall solicit the services or employment
of the other party’s employees who have been directly or indirectly introduced or otherwise had
contact with the soliciting party as a result of the Services provided by Servicer to Bank
hereunder, without the written consent of such other party as applicable. Notwithstanding the
foregoing, neither party shall be precluded from hiring any such employee who (i) initiates
discussions regarding such employment without any direct or indirect solicitation by the soliciting
party, (ii) responds to any public advertisement not specifically targeted at the other party’s
employees, or (iii) has been introduced to the soliciting party by a third party recruiter who was
not directed by the soliciting party to specifically target the other party’s employees.

7. PROGRAM MANAGEMENT/COMPLIANCE

     7.1. Compliance with Law and Authorizations.

          (a) Bank and Servicer shall each comply with all Applicable Laws and applicable Authorizations
that apply to the performance of their respective obligations under this Agreement. Bank will
establish and provide to Servicer written procedures designed to assist Servicer, when providing
the Services, in complying with Applicable Laws and applicable Authorizations that apply to Bank
(including anti-money laundering requirements and requirements under Regulation E with respect to
disclosures given to Cardholders and error resolution processes). Bank reserves the right to change
such compliance procedures in effect at the beginning of a Program, from time to time during the
Program, upon reasonable notice to Servicer; provided that Bank shall be responsible for any
material increase in the cost to Servicer of providing the Services that is caused by any such
change in the compliance procedures, as mutually agreed upon by the parties in their reasonable
discretion.

          (b) Servicer shall (i) keep itself fully advised of all requirements of Applicable Law,
including those that apply to Bank to the extent that Servicer is performing Services on behalf of
Bank pursuant to this Agreement, (ii) obtain and maintain all Authorizations required to permit it
to perform the Services and its other obligations under this Agreement, (iii) perform the Services
in compliance with all applicable Authorizations and Applicable Law that apply to Servicer, the
compliance procedures established (and modified) by Bank pursuant to Section 7.1(a), the Network
Rules, the applicable Cardholder Agreement, the Integrity Policy and Servicer’s other obligations
under this Agreement, (iv) use commercially reasonable efforts to notify Bank in writing of any
change to or enactment of or change in the interpretation or enforcement of any Applicable Law that
requires a change to any Program, and (v) select, provide and maintain all components of the
Servicer System so that at all times during

 

 

the term of this Agreement the Servicer System complies with all Applicable Law (including
those relating to reporting, record maintenance, computer security, disclosure and audit
requirements) that apply to Servicer and the compliance procedures established (and modified) by
Bank pursuant to Section 7.1(a). Notwithstanding the foregoing, Servicer shall not be in breach of
its obligations under Section 7.1(b)(iv) unless Servicer fails to provide Bank with notice required
by such provision, Bank provides Servicer written notice of such failure and Servicer subsequently
materially breaches its obligation to provide Bank with a subsequent notice under such provision.

          (c) If a party believes that the other party is not conducting its business or otherwise
performing its obligations under this Agreement in compliance with all Applicable Law and
applicable Authorizations, then such party shall have the right to so inform the other party and
the parties will consider in good faith whether to modify the relevant operations, practices or
procedures or implement new practices or procedures in order to comply with all Applicable Law and
applicable Authorizations. In no event will the fact that a party may have failed to inform the
other party of a potential failure to comply with an Applicable Law or Authorization affect such
party’s obligation to comply with Applicable Law and Authorizations as provided in this Agreement.

          (d) Servicer shall promptly notify Bank (i) no later than one (1) Business Day after receiving
any oral or written complaints or notices of investigation from any government entity or the Better
Business Bureau with respect to a Program or any written complaints from other third parties that
mention government entity involvement with respect to any Program, (ii) no later than three (3)
business days after becoming aware of any material litigation involving Servicer that is likely to
have a material adverse effect on a Program or Servicer’s ability to perform the Services under the
Agreement or any litigation alleging that Servicer has violated any Applicable Law or applicable
Authorization, in each case, if any such complaint, investigation or litigation (A) relates to
Bank, any Cardholder or any Bank Client, (B) would reasonably be expected to reflect negatively on
Bank or any Bank Client, or (C) could materially affect Servicer’s ability to perform any of the
Services or its obligations under this Agreement. Each Party shall notify the other party no later
than one (1) Business Day after becoming aware of any serious media investigation into a Program.

     7.2. Modifications to Comply with Legal Requirements. In the event of any change to
or enactment of or change in the interpretation or enforcement of any Applicable Law or the Network
Rules that would have an adverse effect on the sale, marketing, or operation of any Cards or any
Programs, Servicer and Bank each agree to not terminate this Agreement or such Programs
unilaterally, but to meet with the other party to explore possible modifications to the Cards or
Programs or other actions including, without limitation, an allocation of risks and expenses, that
would enable Bank and Servicer to perform and receive performance pursuant to this Agreement;
provided that Bank may suspend a Program under this Agreement pending such exploration if
reasonably necessary to avoid liability or violation of Applicable Law or Network Rules. Any
modifications agreed to by the parties shall be implemented as soon as practicable. In the event
that after reasonable negotiations, including escalation of negotiations to appropriate senior
levels of the parties’ respective management, the parties are unable to agree on a course of action
that reasonably protects the parties from increasing liability, either party shall have the right
to terminate this Agreement as to any Cards or Programs affected by the Applicable Law or

 

 

applicable Network Rules. Servicer shall have one-hundred eighty (180) days after Bank so
instructs it to wind-down the affected Cards or Programs; provided, however, that Servicer shall
comply immediately with any change to Applicable Law or Network Rules that has become effective, or
any cease and desist order, injunction, or similar legal order issued by a government entity with
jurisdiction over Bank or Servicer or a court of competent jurisdiction.

     7.3. Network Requirements

          (a) Bank will advise each Network utilized to process Transactions in connection with this
Agreement to direct the Network BIN numbers it expects to use in connection with the Services to
Servicer for processing, during the time Services are to be performed.

          (b) Bank shall execute and maintain such applications, agreements and other forms as shall be
required by any Network in connection with any registrations and filings necessary under any
Program to (i) effectuate the issuance of Cards, and (ii) designate Servicer as an independent
service provider of Bank.

          (c) Bank and Servicer each acknowledge that they are familiar with the articles, bylaws,
operating regulations, rules, procedures and policies of each Network utilized to process
Transaction hereunder (the “Network Rules”). Bank and Servicer also each agree to comply
with the Network Rules, to the extent the Network Rules apply to their activities, and each of them
shall be responsible, as between Bank and Servicer, for any claims, liabilities, lawsuits and
expenses arising out of or caused by its failure to comply with the Network Rules. Bank further
agrees that it shall be responsible for securing Network approvals with respect to all aspects of
the Cards and Programs (including fees and Program structure) and all marketing materials.

     7.4. Systems Changes.

          (a) Servicer shall not implement any changes, deletions, or additions to the Servicer System
that (i) may reasonably be expected to have a material adverse effect on the Services, Bank’s or
Cardholder’s use of the Services, Bank, Bank Clients or the Bank operating environment, or (ii)
would require Bank or any Bank Client to make material changes to its or their systems to either
(A) continue receiving or using the Services, or (B) receive and transmit information to and from
Servicer, without first providing Bank with at least ninety (90) days’ prior written notice (or if
such prior notice is not possible, the maximum possible prior written notice) and obtaining Bank’s
written consent prior to the implementation of any such actions.

          (b) The foregoing notwithstanding, Servicer may make temporary changes required by an
emergency, subject to its obligations under this Agreement. Servicer shall document and promptly
report such emergency changes to Bank. Servicer shall, as requested by Bank, provide support for
changes to Bank’s systems and procedures, if any, necessitated by changes in the Servicer System.
In all cases Servicer shall use commercially reasonable efforts to ensure that no changes are
introduced into the Servicer System which may materially adversely affect the ability of Servicer
to deliver and Bank to receive the Services.

 

 

          (c) Servicer shall provide to Bank operational bulletins concerning the Services and the
operation and use of the Servicer System no later than it makes such bulletins available to its
other customers. These operational bulletins shall: provide advance notice regarding upcoming
enhancements to the Servicer System and changes and additions to the services offered by Servicer;
be produced on a regular basis and provide implementation dates, features, benefits and specific
directions on where to locate more detailed information; and (iii) be included in updates to other
Documentation (including user manuals and/or new user manuals).

8. TERMINATION/DEFAULT

     8.1. Bank’s Early Agreement Termination Rights. Bank may terminate this Agreement and
all Programs and Schedules hereto, at any time during the Term, without further obligation or the
payment of any early termination fee, upon any of the following events or conditions:

          (a) Servicer’s commission of a material breach of any term, obligation, covenant,
representation or warranty of this Agreement that is not subject to being cured (e.g., improper
disclosure of Confidential Information);

          (b) Servicer’s commission of a material breach of any term, obligation, covenant,
representation or warranty of this Agreement which is not cured within ninety (90) days’ written
notice (5 Business Days for payment defaults) from Bank specifying the breach (or such longer
period, if any, as Bank may agree to in its reasonable discretion if the breach is not capable of
being cured within ninety (90) days);

          (c) Servicer (i) ceases all or substantially all of its operations, or (ii) threatens to cease
performing the Services for any reason other than a breach of this Agreement by Bank and fails to
provide Bank in writing adequate assurance that it will continue to perform the Services within
five (5) days of receiving Bank’s written request for such assurance;

          (d) Servicer admits in writing its inability to pay its debts as they become due, or generally
fails to pay its debts as they become due, or commences or has commenced against it a case under
any chapter of Title 11 of the United States Code as now comprised or in the future amended
(“Bankruptcy Code”), or consents to the entry of an order for relief under the Bankruptcy
Code, or consents to or suffers the appointment of a custodian, receiver, liquidator or trustee for
all or a major part of its property, or makes an assignment for the benefit of creditors, or
consents to or suffers an entry of a court order involving the winding up or liquidation of its
affairs, or suffers the issuance of a court writ, warrant or attachment or similar process against
all or a substantial part of its property;

          (e) Beginning in Servicer’s fiscal year ending in 2007, (i) Servicer’s EBITDA (earnings before
income taxes, depreciation and amortization) measured over a rolling four fiscal quarter period,
excluding special charges, is less than zero, and (ii) at the end of such four fiscal quarter
period when EBITDA is determined, Servicer’s cash and cash equivalents on hand are less than the
annualized loss multiplied by two (2); provided, however, that Servicer shall have

 

 

one quarter to cure such condition before Bank may exercise any termination right under this
Section;

          (f) Servicer undergoes a Prohibited Change of Control;

          (g) Significant litigation is filed and remains pending against Servicer which could
reasonably be expected by Bank to (A) be decided against Servicer, and (B) if so decided,
materially and negatively affect Servicer’s ability to provide the Services;

          (h) In the event that “nonpublic personal information” (as defined in the Privacy Regulations)
regarding Cardholders is intentionally or unintentionally disclosed by Servicer without
authorization by Bank in a manner that could have a material adverse effect on Bank, Bank Clients
or Cardholders;

          (i) Any breach by Servicer of Section 6.2(b) of this Agreement;

          (j) Bank or Servicer (other than for Bank’s breach) has terminated that certain Network
Agreement between Bank and Servicer pursuant to the terms therein;

          (k) The Office of Thrift Supervision requests or directs Bank to terminate this Agreement;

          (l) Bank has the right to terminate any agreement between Servicer and Bank, including without
limitation, the Network Agreement, other than (1) by providing a notice of non-renewal or (2)
pursuant to Section 7.2 of the Network Agreement, subject to successful renegotiation by the
Parties of Schedule 1-D to this Agreement; and

          (m) A material adverse change has occurred in the operations, business, financial condition or
prospects of Servicer, which Bank has determined, in good faith, has had, or is reasonably likely
to have, a material adverse effect on the ongoing operations or continued viability of Servicer.

          Bank understands and agrees that Bank’s right to terminate this Agreement pursuant to Sections
8.1 (f) and (h) shall be limited as follows: Bank must give its notice of termination under Section
8.1(f), if at all, no later than sixty (60) days after Bank receives complete financial and
security information from Servicer or its new owner requested by Bank (and Servicer or such new
owner agrees to provide the necessary financial and security information within sixty (60) days
following the effective date of the Prohibited Change of Control; and Bank must give its notice of
termination under Section 8.1(h), if at all, no later than ninety (90) days after Servicer provides
Bank with information about the root cause of the incident and its proposed action plan to correct
any weakness discovered as a result of the incident.

     8.2. Bank’s Early Program Termination Rights. Bank may terminate any Program or any
Schedule or Schedules issued hereunder related to such Program, at any time during the Term,
without further obligation or the payment of any early termination fee, upon any of the following
events or conditions with respect to such Program or Schedule(s):

 

 

          (a) Those termination events set forth in a Service Level Schedule relating to failure to
achieve certain Service Levels with respect to such Program;

          (b) The agreement between Bank and the applicable Bank Client (or among Bank, the applicable
Bank Client and Servicer) with respect to such Program (each, a “Bank-Bank Client
Agreement”), terminates or, if Servicer is also a party to such agreement, Servicer’s rights as
a party to such Agreement are terminated by Bank and/or Bank Client (including, without limitation,
the termination of such rights by the appointment of a successor to Servicer under the terms of
such Agreement);

          (c) Those termination events set forth in a Service Level Schedule relating to failure to
achieve certain Service Levels; and

          (d) A material adverse change has occurred in the operations, business, financial condition or
prospects of Servicer, which Bank has determined, in good faith, has had, or is reasonably likely
to have, a material adverse effect on the ongoing operations or continued viability of the Program.

     8.3. Servicer’s Early Agreement Termination Rights. Servicer may terminate this
Agreement and all Programs and Schedules hereto, at any time during the Term, without further
obligation or the payment of any early termination fee, upon any of the following events or
conditions:

          (a) Bank’s commission of a material breach of any term, obligation, covenant, representation
or warranty of this Agreement that is not subject to being cured (e.g., improper disclosure
of Confidential Information);

          (b) Bank’s commission of a material breach of any term, obligation, covenant, representation
or warranty of this Agreement which is not cured within thirty (30) days’ written notice from
Servicer specifying the breach (or such longer period as Servicer may agree to in its discretion if
the breach is not capable of being cured within thirty (30) days);

          (c) Bank ceases all or substantially all of its operations, other than by a consolidation or
merger with any of Bank’s Affiliates;

          (d) Bank admits in writing its inability to pay its debts as they become due, or generally
fails to pay its debts as they become due, or commences or has commenced against it a case under
any chapter of the Bankruptcy Code, or consents to the entry of an order for relief under the
Bankruptcy Code, or consents to or suffers the appointment of a custodian, receiver, liquidator or
trustee for all or a major part of its property, or makes an assignment for the benefit of
creditors, or consents to or suffers an entry of a court order involving the winding up or
liquidation of its affairs, or suffers the issuance of a court writ, warrant or attachment or
similar process against all or a substantial part of its property;

          (e) Significant litigation is filed and remains pending against Bank which could reasonably be
expected by Servicer to (A) be decided against Bank and (B) if so decided, materially and
negatively affect Bank’s ability to perform its obligations under this Agreement;

 

 

          (f) In the event that “nonpublic personal information” (as defined in the Privacy Regulations)
regarding Cardholders is intentionally or unintentionally disclosed by Bank in a manner that could
have a material adverse effect on Servicer;

          (g) Any Regulatory Authority requests or directs Servicer to terminate this Agreement; and

          (h) Servicer has terminated that certain Network Agreement between Bank and Servicer pursuant
to the terms therein;

     Servicer understands and agrees that Servicer’s right to terminate this Agreement pursuant to
Section 8.3(f) shall be limited as follows: Servicer must give its notice of termination under
Section 8.3(f), if at all, no later than ninety (90) days after Bank provides Servicer with
information about the root cause of the incident and its proposed action plan to correct any
weakness discovered as a result of the incident.

     8.4. Servicer’s Early Program Termination Rights. Servicer may terminate any Program
or any Schedule or Schedules issued hereunder related to such Program, at any time during the Term,
without further obligation or the payment of any early termination fee, upon the occurrence of
those termination events set forth in a Service Level Schedule relating to failure to achieve
certain Service Levels with respect to such Program.

     8.5. Early Termination Rights in Particular Jurisdictions. Either party may terminate
any Program in a particular jurisdiction (e.g., state or municipality) in the event that Bank, Bank
Client or Servicer is unable to obtain any Authorization required to permit it to perform its
obligations under this Agreement in such jurisdiction after, with respect only to Bank and
Servicer, having used commercially reasonable efforts to obtain such Authorization.

9. POST TERMINATION RIGHTS AND RESPONSIBILITIES

     9.1. Extension of Termination. If this Agreement has expired, or if Bank has elected
to exercise its right to terminate this Agreement, Bank may extend the Effective Date of
Termination one or more times as it elects, for a total of not more than one hundred eighty (180)
days following the original Effective Date of Termination and Servicer shall perform its
obligations under this Agreement until such extended Effective Date of Termination. Pricing in
effect hereunder as of the date of the termination notice will remain in effect throughout any
period of extension; provided, however, that in the event of any termination pursuant to Section
7.2 that results in additional costs to Servicer, the parties shall negotiate changes to pricing in
good faith. If the parties are unable to agree to such pricing changes within thirty (30) days
after the date of Bank’s notice of termination, Bank shall not be permitted to extend the Effective
Date of Termination.

     9.2. Termination/Expiration Assistance. Commencing six (6) months prior to the
termination or expiration of this Agreement or any Program, or on such earlier date as Bank may
reasonably request, or commencing upon a notice of termination (including notice based upon default
by Bank), in whole or in part, or of non-renewal of this Agreement or any Program, and continuing
through the effective date of expiration or, if applicable, of termination of this Agreement or any
Program, Servicer shall provide to Bank, or at Bank’s request to Bank’s

 

 

designee (“Bank Designee”), all necessary assistance to facilitate the orderly
transition of Services to Bank or its designee to allow the Services to continue without
interruption or adverse effect (“Termination/Expiration Assistance”). The cost and expense
of such Termination/Expiration Assistance provided by Servicer shall be (a) at Servicer’ sole cost
and expense if the termination or expiration of the Agreement or Program is attributable to
Servicer’s failure to perform its obligations or renew this Agreement, (b) at Bank’s sole cost and
expense if the termination or expiration of the Agreement or Program is attributable to Bank’s
failure to perform its obligations or renew this Agreement, and (c) divided equally among Servicer
and Bank in any circumstance not covered by section 9.2(a) or 9.2(b). To the extent that Bank is
responsible for payment of such costs and expenses of Servicer, Servicer shall invoice Bank for
such services provided by Servicer employees at an hourly rate of $150 per hour. Bank shall pay
such invoices within thirty (30) days following receipt of the invoice. In no event shall Servicer
be required to deliver to any Bank Designee any Confidential Information of Servicer or Servicer
Intellectual Property unless Bank has caused such Bank Designee to enter into a confidentiality
agreement with Servicer in form and substance acceptable to Servicer in its reasonable discretion.
Termination/Expiration Assistance shall be subject to and include the following:

     (i) Servicer shall provide the Services and Termination/Expiration Assistance
until all applicable Cards being terminated are deconverted. Such actions by
Servicer shall be subject to the other provisions of this Agreement, including all
applicable performance standards, service levels and pricing.

     (ii) Servicer shall develop with Bank, a plan for the orderly de- conversion
and/or transition of the performance of the Services, under this Agreement for each
Program being terminated, from Servicer to Bank or a third party designated by Bank
(the “Bank Designee”).

     (iii) Servicer shall provide Bank and/or the Bank Designee with information
concerning the Services reasonably necessary for uninterrupted and timely transition
of the Services under this Agreement or any Program, from Servicer to Bank or the
Bank Designee, in such form as Bank may reasonably request, together with
instructions concerning the format and means of accessing such data.

     (iv) Meeting and consulting will be provided to Bank and the Bank Designee as
necessary for uninterrupted and timely transition of the Services being
transitioned.

     (v) Upon termination or expiration of this Agreement or any Program and
completion of the Termination/Expiration Assistance, each party (the “Holding
Party”) shall return (or destroy, if so instructed by the other party) all of
the other party’s data and Confidential Information in the possession of the Holding
Party related to the Programs being terminated, or if the Agreement is being
terminated, all Confidential Information in the possession of the Holding Party;
provided, however, that subject to the confidentiality obligations of Article 13,
the Holding Party may retain a reasonable number of copies of this Agreement, and
such other Confidential Information of the other party as is

 

 

mutually agreed, or is required for the Holding Party’s regulatory compliance
purposes.

     (vi) Servicer acknowledges that, in the event it breaches (or attempts or
threatens to breach) its obligation to provide Termination/Expiration Assistance as
provided in this Article 9, Bank will be irreparably harmed. In such a circumstance,
Bank may proceed directly to court. If a court of competent jurisdiction should find
that Servicer has breached (or attempted or threatened to breach) any such
obligations, Servicer agrees that, without any additional findings of irreparable
injury or other conditions to injunctive relief, it shall not oppose the entry of an
appropriate order compelling performance by Servicer and restraining it from any
further breaches (or attempted or threatened breaches).

     9.3. Trailing Activity. For at least 120 days following the Effective Date of
Termination, Bank shall maintain a settlement account with Servicer or the depository institution
designated by Servicer which Servicer may charge to settle any trailing activity which accrues
prior to the Effective Date of Termination and which is not known to Servicer until sometime
thereafter (including any chargeback of a transaction which is authorized prior to the Effective
Date of Termination).

     9.4. BIN Transfer. Prior to the transfer of the Services to Bank or the Bank Designee
upon the expiration of the Term of this Agreement, Bank shall inform the applicable Networks in
writing (with a copy to Servicer) of the transfer of its Bank Identification Number (BIN) to the
new processor.

     9.5. Interbank Card Association Number. Prior to the transfer of the Services to Bank
or the Bank Designee upon expiration or termination of this Schedule, Bank shall inform the
applicable Networks in writing (with a copy to Servicer) of the transfer of its Interbank Card
Association (“ICA”) number to the new processor following the Effective Date of Termination, as
well as the new ACH account number for billing purposes.

     9.6. No Liens. Under no circumstances will Servicer have or claim a lien or any other
encumbrance of any kind on the Bank Data or Bank’s information or property, whether before or after
termination of this Agreement.

10. LIABILITY / INDEMNIFICATION

     10.1. Limitation on Liability. NEITHER PARTY WILL BE LIABLE TO THE OTHER PARTY IN
CONTRACT, TORT, (INCLUDING NEGLIGENCE) OR OTHERWISE, FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL,
PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND AS A RESULT OF BREACH OF ANY WARRANTY OR OTHER TERM OF
THIS AGREEMENT, INCLUDING ANY FAILURE OF PERFORMANCE, REGARDLESS OF WHETHER THE PARTY LIABLE OR
ALLEGEDLY LIABLE WAS ADVISED, HAD OTHER REASON TO KNOW, OR IN FACT KNEW OF THE POSSIBILITY THEREOF;
PROVIDED, HOWEVER, THAT THE FOREGOING SHALL NOT APPLY TO A PARTY’S OBLIGATION TO INDEMNIFY THE
OTHER PARTY AGAINST THIRD PARTY CLAIMS PURSUANT TO SECTION 10.2.

 

 

     10.2. INDEMNIFICATION.

          (a) Servicer agrees to indemnify, defend and hold harmless Bank and its Affiliates and their
respective officers, directors, employees, agents, successors and assigns (each, a “Bank
Indemnitee”) from and against any and all Indemnified Losses arising from, in connection with,
or based upon allegations whenever made, of any of the following: (i) Servicer’s failure to
satisfactorily observe or perform any duties or obligations under this Agreement, or Servicer’s
breach of this Agreement (including without limitation, any warranty made hereunder); (ii)
infringement or misappropriation by Servicer of any patent, trade secret, copyright or other
Intellectual Property rights under the laws of the United States or any state in the United States;
(iii) misrepresentations contained in the Documentation regarding the capabilities of the Servicer
System; (iv) acts or omissions of Servicer or any of its agents in connection with the Services, a
Program or this Agreement; (v) employment, compensation or workplace claims made by any Servicer
employee or contractor; (vi) unauthorized access to Bank Data by any third party through Servicer
or its systems or through any Servicer subcontractor or its systems; or (vii) violation by Servicer
of any Applicable Laws or applicable Authorizations that apply to Servicer’s performance of its
obligations under this Agreement.

          (b) Bank agrees to indemnify, defend and hold harmless Servicer and its Affiliates and their
respective officers, directors, employees, agents, successors and assigns (each a “Servicer
Indemnitee”) from and against any and all Indemnified Losses arising from, in connection with,
or based upon allegations whenever made, of any of the following: (i) Bank’s failure to
satisfactorily observe or perform any duties or obligations under this Agreement, or Bank’s breach
of this Agreement (including without limitation, any warranty made hereunder); (ii) infringement or
misappropriation by Bank of any patent, trade secret, copyright or other Intellectual Property
rights under the laws of the United States or any state in the United States (except (x) if caused
by Servicer or its agents acting on behalf of Bank, or (y) claims by any Bank Client with respect
to infringement or misappropriation of Intellectual Property); (iii) processing errors and other
acts or omissions of Bank or its agents (other than Servicer or its agents) in connection with a
Program or this Agreement; (iv) Servicer’s use of trademarks or data supplied by Bank, (v)
employment, compensation or workplace claims made by any Bank employee or contractor (other than
Servicer’s employees or contractors); (vi) unauthorized access to Servicer Data by any party
through Bank or its systems or through any Bank subcontractor (other than Servicer or its
subcontractors) or its systems; or (vii) violation by Bank of any Applicable Laws or applicable
Authorizations that apply to Bank’s performance of its obligations under this Agreement, or
Servicer’s following the compliance procedures developed (and modified) by Bank pursuant to Section
7.1(a).

          (c) With respect to indemnity for claims asserted by third parties, the parties shall follow
the procedure set forth in this Section 10.2(c). The parties shall provide each other prompt notice
of any claim for which indemnification is sought, but failure to provide prompt notice shall not
relieve the indemnifying party from its obligation to indemnify the other party, except to the
extent the indemnifying party is prejudiced as a result of the delay in notification. The parties
shall cooperate in the defense of the claim. The indemnifying party shall select and pay qualified,
experienced counsel to defend the claim, and shall obtain the approval of the other party therefor
(not to be unreasonably withheld, conditioned or delayed). The indemnified party shall be entitled
to participate in the defense, and may hire its own separate counsel at its own

 

 

expense, if it desires. The indemnifying party must obtain the consent of the indemnified
party to settle any indemnified claim, if the settlement is reasonably likely to cause adverse
publicity to the indemnified party, or if the settlement would require any representation or action
of any kind on the part of the indemnified party, other than the payment of money (which will be
paid by the indemnifying party).

11. INSURANCE

     11.1. Maintenance of Insurance. Servicer shall, throughout the Term, have and
maintain in force at least the following insurance coverages from insurers acceptable to Bank:

          (a) Employer’s Liability Insurance and Worker’s Compensation Insurance, including coverage for
occupational injury, illness and disease, and other similar social insurance in accordance with the
laws of the country, state or territory exercising jurisdiction over the employee with minimum
limits per employee and per event of $1,000,000 USD and a minimum aggregate limit of $10,000,000
USD or the minimum limits required by law, whichever limits are greater.

          (b) Comprehensive General Liability Insurance, including Products, Completed Operations,
Premises Operations Personal and Advertising Injury, Contractual and Broad Form Property Damage
liability coverages, on an occurrence basis, with a minimum combined single limit per occurrence of
$1,000,000 and a minimum combined single aggregate limit of $10,000,000 USD.

          (c) Property Insurance, including Extra Expense and Business Income coverage, for all risks of
physical loss of or damage to buildings, business personal property or other property that is in
the possession, care, custody or control of Servicer pursuant to this Agreement. Such insurance
shall have a minimum limit adequate to cover risks on a replacement costs basis.

          (d) Automotive Liability Insurance covering use of all owned, non-owned and hired automobiles
for bodily injury, property damage, uninsured motorist and underinsured motorist liability with a
minimum combined single limit per accident of $1,000,000 USD or the minimum limit required by law,
whichever limit is greater.

          (e) Commercial Crime Insurance, including blanket coverage for Employee Dishonesty and
Computer Theft, for loss or damage arising out of or in connection with any fraudulent or dishonest
acts committed by the employees of Servicer, acting alone or in collusion with others, including
the property and funds of others in their possession, care, custody or control, with a minimum
limit per event of $1,000,000 USD.

          (f) Electronic Data Processing Errors and Omissions Insurance covering liability for loss or
damage due to an act, error, omission or negligence, or due to machine malfunction, with a minimum
limit per event of $1,000,000 USD.

          (g) Umbrella Liability Insurance with a minimum limit of $10,000,000 USD in excess of the
insurance coverage described above in part (b) and (e) above in this Section 11.

 

 

     11.2. Fraud Risk. Servicer shall maintain insurance coverage on terms, in amounts and
from carriers acceptable to Bank that provides coverage for losses sustained as a result of
unauthorized or fraudulent Transactions with Cards, including losses associated with “under-floor”
Transactions.

12. INTELLECTUAL PROPERTY/OWNERSHIP RIGHTS

     12.1. Bank Data. Bank shall remain the sole and exclusive owner of all Bank Data and
all Bank Confidential Information (as defined in Article 13), regardless of the form in which such
data or information is stored, maintained or processed. Bank grants Servicer a nonexclusive license
to use the Bank Data solely to provide the Services under this Agreement.

     12.2. Bank Intellectual Property. Subject to this Section 12.2 and the other
provisions of this Agreement, Bank retains all right, title, and interest in and to Bank
Intellectual Property. “Bank Intellectual Property” shall mean (i) all pre-existing
Intellectual Property owned by Bank or its Affiliates as of the Effective Date, (ii) Intellectual
Property which Bank or its Affiliates develops after the Effective Date, and (iii) Servicing
Materials that have been customized for Bank or a Program beyond changing the name to Bank or a
Bank Client or Program pricing (i.e. excluding Servicing Materials developed by Servicer for its
client programs generally, without regard to any Program), and (iv) cards, cardholder agreements,
privacy policies and any other documents expressly establishing Bank’s relationship with
Cardholders. Except as may be specifically provided in this herein, nothing in this Agreement shall
be deemed to be either a grant of right or license, explicit or implicit (from Bank or any of its
Affiliates to Servicer or any of Servicer’s Affiliates or Servicer employees) in or to any Bank
Intellectual Property or other Intellectual Property in which Bank or its Affiliates has (now or in
the future) any right, title or interest.

     12.3. Servicer Intellectual Property.

          (a) Subject to this Section 12.3 and the other provisions of this Agreement, Servicer retains
all right, title, and interest in and to Servicer Intellectual Property. “Servicer Intellectual
Property” shall mean the Servicer Software and all source code, object code, documentation
(whether electronic, printed, written, or otherwise), working papers, non-Bank data, programs,
diagrams, models, drawings, flow charts, and research (whether in tangible or intangible form or in
written or machine-readable form), Servicing Materials, other than those described in Section
12.2(iii), Documentation and all techniques, processes, inventions, knowledge, know-how, trade
secrets (whether in tangible or intangible form or in written or machine-readable form), developed
by Servicer prior to or during the Term of this Agreement, and such other proprietary information
relating to Servicer or the Servicer Software that Servicer identifies to Bank in writing as
proprietary at the time of disclosure or would reasonably be expected to be confidential. Except as
may be specifically provided herein, nothing in this Agreement shall be deemed to be either a grant
of right or license, explicit or implicit (from Servicer or any of its Affiliates to Bank, Bank’s
Affiliates, or Bank employees), in or to any Servicer Intellectual Property or any other
Intellectual Property in which Servicer or its Affiliates has (now or in the future) any right,
title, or interest.

 

 

          (b) Servicer grants a nonexclusive license to (i) Bank, (ii) Bank’s Affiliates, and (iii)
Cardholders and the Bank Clients (only to the extent the Services are designed to be used by
Cardholders and such Bank Clients) to use any online functionality made available by Servicer to
Bank and/or Bank Clients and all Documentation, manuals and other materials necessary for the use
of the Services during the Term. With respect to literary works or other works of authorship
generated by Servicer under this Agreement including manuals, training materials and other
materials containing technical or operational procedures concerning the Services (“Non-Software
Materials”), Servicer will retain ownership (or such other rights as it may have) in such
Non-Software Materials. Servicer hereby grants to Bank and Bank Clients, a non-exclusive license to
use such Non-Software Materials during the Term.

     Servicer reserves the right to determine the hardware, software, and tools to be used by
Servicer in performing the Services. Servicer shall retain title and all other ownership and
proprietary rights in and to the Servicer Intellectual Property, and any and all derivative works
based thereon. Such ownership and proprietary rights shall include any and all rights in and to
patents, trademarks, copyrights, and trade secret rights. Bank agrees that the Servicer
Intellectual Property is not “work made for hire” within the meaning of U.S. Copyright Act, 17
U.S.C. Section 101.

     12.4. Development Request Process.

          (a) Bank may, from time to time, request that Servicer develop software, documentation,
methods, processes, procedures, or other Intellectual Property relating to the Services. Bank’s
request and related proposals and materials concerning such request and proposals (together, a
“New Product Development Request”) shall be Bank Confidential Information.

          (b) In each such case, Servicer will review Bank’s request, discuss the business and systems
requirements with Bank, and, if Servicer is willing to make the change, provide Bank, at Bank’s
request, with an estimate of timing, and two estimates (per Bank’s request) of cost as follows: (i)
one estimate assuming that Servicer will have the right to make the enhancement available to any or
all of its customers, in Servicer’s discretion, from the time the enhancement is first released;
and (ii) one estimate assuming that Servicer will provide an exclusive use period equal to the
shorter of (x) six (6) months or (y) until a competitor introduces similar software, documentation,
methods, processes, procedures or other Intellectual Property, but will be able to make the
enhancement available to any or all of its customers upon the earlier of the expiration of the
exclusive use period, or the termination of this Agreement.

          (c) Once Bank receives the quotes from Servicer, Bank will decide and advise Servicer which
option it chooses, and Servicer will proceed in accordance with the estimate. The parties
acknowledge and agree that the computer code written in conjunction with any and all modifications,
additions, enhancements, developments, improvements to, or derivative works from, the Servicer
Software (“Enhancements”) are owned exclusively by Servicer, even when implemented by
Servicer in accordance with a New Product Development Request by Bank, and even when used
exclusively for Bank. However, nothing herein shall limit or prevent (i) Bank from developing,
having developed, using, selling, or otherwise implementing and commercializing products or systems
having the same or similar functionality as specified in any

 

 

such development request as long as Bank develops, uses, sells and/or implements the
functionality without use of Servicer’s Confidential Information; or (ii) Servicer from developing,
having developed, using, selling or otherwise implementing and commercializing products or systems
having the same or similar functionality as specified in any such development request as long as
Servicer develops, uses, sells and implements the functionality without use of Bank’s Confidential
Information. In addition, if Bank advises Servicer that the functionality covered by the New
Product Development Request is the subject of a patent or a pending patent application, Servicer
shall not take any action in contravention of Bank’s actual or pending patent rights (provided that
the foregoing shall not prevent Servicer from challenging any such patent or patent application
based on prior use of the patented item or other legitimate basis). The submission of a New Product
Development Request hereunder shall not be construed as an express or implied grant of any rights
or license in the functionality covered by the request.

     12.5. General Restrictions. Neither party nor its Affiliates nor any other Entity
retained by either party in connection with this Agreement shall use the other party’s name,
trademark or other intellectual property of the other party or the other party’s parent or
Affiliates, including without limitation, General Electric Company, unless such use is approved in
writing by the other party. Servicer agrees that it will not provide to its other customers, nor
use in any way in the course of other engagements, any materials containing Bank Intellectual
Property or Bank Confidential Information, provided that this Section 12.5 shall not in any way
limit Servicer’s right to use Enhancements to provide services to its other customers. Bank agrees
that it will not provide to customers who are not Bank Clients, nor use in any way in the course of
other engagements, any materials containing Servicer Intellectual Property or Servicer Confidential
Information, provided that the foregoing shall not prevent Bank from providing materials to
Cardholders in connection with a Program.

     12.6. Patent Rights. Nothing in this Agreement shall be deemed by implication or
otherwise to be a grant of right or license from a party or any Affiliate of the party to the other
party or its Affiliates or agents in or to any patent or patent application in which such party or
any Affiliate of such party has any right, title or interest.

     12.7. Residual Knowledge; Further Rights. Each party shall have the right to use for
any purpose any Residuals from the performance of the Agreement, so long as such Residuals do not
include any Intellectual Property of the other party. “Residuals” shall mean any
information in intangible form not protected or protectable by copyright, trade secret, patent or
other intellectual property rights, including any ideas, concepts, know-how or techniques contained
therein.

13. CONFIDENTIALITY AND DATA SECURITY

     13.1. Confidential Information.

          (a) “Confidential Information” of a party shall mean all information and documentation
of or relating to such party or its business (and with respect to Bank, relating to Bank Clients or
their business) that is obtained in connection with this Agreement, whether or not designated as
confidential. Bank Data shall be the Confidential Information of Bank. All

 

 

information related to the Servicer System, Servicer Software, and Documentation shall be
Confidential Information of Servicer.

          (b) Confidential Information shall not include: (i) information which is or becomes publicly
available (other than by the party having the obligation of confidentiality) without breach of this
Agreement; (ii) information independently developed by the receiving party without reference to the
Confidential Information of the furnishing party; (iii) information received from a third party,
other than a party involved in providing or obtaining Services hereunder (e.g., merchants,
Cardholders, Bank Clients) not under a confidentiality obligation to the disclosing party; or (iv)
information already in the possession of the receiving party without obligation of confidence at
the time first disclosed by the disclosing party.

          (c) The parties acknowledge and agree that the substance of the negotiations of this
Agreement, and the terms of this Agreement are considered the Confidential Information of both
parties.

     13.2. General Obligations.

          (a) Except as permitted under this Section 13.2, neither party shall use, copy, sell,
transfer, publish, disclose, display, or otherwise make available any of the other party’s
Confidential Information except to Permitted Persons as necessary to perform or enforce its
obligations under this Agreement or as required by Applicable Law. Each party shall implement
reasonable security procedures to protect the Confidential Information of the other party, and
shall advise all permitted recipients of the Confidential Information of the other party of these
confidentiality obligations. “Permitted Persons” shall be: (i) officers, directors or
employees of each such party and its Affiliates who have a need to know of such contents in order
to perform or enforce its obligations under this Agreement; (ii) legal counsel and accountants for
such party or its Affiliates; or (iii) any governmental or regulatory agency if required by
Applicable Law; (iv) any Bank subcontractors, (v) any Servicer subcontractors permitted under the
terms of Section 4.6(a), or (vi) as otherwise approved in writing by the parties ((i) through (vi)
collectively, “Permitted Persons”).

          (b) All such Confidential Information shall be disclosed by a party only to Permitted Parties
who have agreed to: (i) restrict their use and disclosure of the other party’s Confidential
Information to the use and disclosure permitted under this Agreement for such party specified in
connection with provision of the Services, (ii) comply with Applicable Law; and (iii) implement and
maintain appropriate administrative, technical and physical safeguards to protect the security,
confidentiality and integrity of the other party’s Confidential Information as provided herein.
Servicer will be fully responsible for the conduct of its subcontractors as described in Section
4.6 above and any person who obtains Bank’s Confidential Information through any Servicer
subcontractor. Bank will be fully responsible for compliance with this Section 13 by any third
parties, as described in Section 4.8, working as Bank’s subcontractors and any person who obtains
Servicer’s Confidential Information through any Bank subcontractor.

          (c) A party may disclose Confidential Information of the other party if required to do so by
subpoena, court or regulatory order, or other legal process, provided the

 

 

party notifies the other party of its receipt of any such process, and reasonably cooperates,
at the other party’s expense, with efforts of the disclosing party to prevent or limit disclosure
in response to such process. In addition to the precautions and restrictions in this Section, the
parties agree to comply with the special provisions related to Bank Data set forth in Section 13.3
below.

          (d) As soon as reasonably practicable after the termination or expiration of this Agreement,
each party shall return or deliver to the other party or, if agreed to by the disclosing party,
destroy all materials delivered by the disclosing party to recipient party or prepared by recipient
containing any Confidential Information of the disclosing party and, in the event of any agreed
destruction of such information, deliver a certificate signed by an officer of the recipient party
certifying such destruction.

          (e) No disclosure by any party of any of its Confidential Information shall constitute a grant
to the recipient party of any interest or right whatsoever in such Confidential Information, which
shall remain the property solely of the disclosing party, except as otherwise expressly provided
for herein. Nothing contained herein shall limit the disclosing party’s rights to use its own
Confidential Information in any manner whatsoever.

          (f) Notwithstanding any other provision in this Agreement, each party to this Agreement
understands that if it fails to comply with this Section 13, the other party will suffer
irreparable harm, which may not be adequately compensated for by monetary damages alone. Each
party, therefore, agrees that in the event of its breach or threatened breach of this section, the
other party shall be entitled to injunctive and/or other preliminary or equitable relief, without
bond, in addition to any other remedies as provided for in this Agreement.

          (g) Servicer shall not store any Bank Data or Bank Confidential Information outside of the
United States without Bank’s prior written consent, and (ii) Servicer agrees and acknowledges that
any Bank Data or Bank Confidential Information which is stored outside the United States pursuant
to Bank’s consent shall be subject to the same data protection and security standards that Bank
imposes on third parties in the United States with respect to Bank Data and/or Bank Confidential
Information.

     13.3. Information Security. Servicer shall be responsible for establishing and
maintaining an information security program to protect the security, confidentiality and integrity
of Bank Data as may be appropriate to meet the objectives of the Gramm-Leach-Bliley Act and the
regulations and guidelines promulgated thereunder (the “GLB Act”) with respect to (i)
ensuring the security and confidentiality of Bank Data, (ii) protecting against any anticipated
threats or hazards to the security or integrity of Bank Data, and (iii) protecting against
unauthorized access to or use of Bank Data that could result in substantial harm or inconvenience
to Bank, Cardholders or any Bank Clients. Bank shall be responsible for maintaining security for
its own systems, servers, and communications links.

     13.4. Loss of Information. In the event of any disclosure or loss of, or inability to
account for, any Confidential Information of a party, the other party will promptly (i) notify the
such party upon becoming aware thereof; (ii) take such actions as may be necessary or reasonably
requested by such party to minimize the violation, and (iii) cooperate in all

 

 

reasonable respects with such party to minimize the violation and any damage resulting
therefrom.

     13.5. Data Security. In addition to all the provisions of this Article 13, the
following additional provisions shall apply to the security of Bank Data:

     (i) Servicer will comply with its then-current security policies and
procedures, and its security policies and procedures shall comply with laws and
regulations applicable to Servicer, to financial institutions generally, and to
financial institutions’ third party processors generally.

     (ii) If, at any point during the investigation of a breach of security,
Servicer’s information security department determines that Bank is impacted,
Servicer will promptly notify Bank’s designated point of contact. Timing of
notification may vary depending on the situation, but in no event will exceed 48
hours after discovery.

     (iii) Servicer will provide relevant information to Bank and will work with
Bank to minimize any adverse effects of any such breach, and Servicer will bear the
expense of compliance with any legal requirements (such as notices to Cardholders or
customers) associated with the breach, and any efforts taken to mitigate or resolve
such effects, which shall be mutually agreed between Servicer and Bank.

     (iv) Servicer will ensure that its subcontractor TSYS (or any successor
subcontractor) will include testing of its security policies and procedures in its
annual SAS 70 audit, as described in Section 14.1.

     (v) Servicer will safeguard any Bank inventory (such as Card plastic) in its
possession or under its control or the control of its subcontractors in accordance
with Network’s and Bank’s security requirements.

     (vi) Servicer will ensure that all Bank Data is encrypted during any period of
transmission using prudent, industry accepted encryption methodology.

     13.6. Publicity. Neither party may refer to or name the other party directly or
indirectly in any press release, public announcement, public disclosure, or promotional or
marketing materials without the other party’s prior written consent.

14. AUDITS

     14.1. SAS 70 Audits.

          (a) Annually during the Term, Servicer shall cause TSYS (or any successor subcontractor) to
retain an independent auditor (each, an “Third Party Auditor”) to perform an audit or
series of audits, each of which audit(s) shall conform to the American Institute of Certified
Public Accountants Statements or Auditing Standards No. 70 Type II (such audit(s), together with
the audit referred to in subsection (b) below, referred to herein collectively as the

 

 

“SAS 70”) or any successor or substitute statement adopted by the American Institute
of Certified Public Accountants, of the control activities and processes maintained by TSYS (or any
successor subcontractor) to provide the services then being provided by it in connection with this
Agreement.

          (b) On the Effective Date, Servicer shall provide Bank a copy of the SAS 70 report resulting
from the most recent SAS 70 audit conducted with respect to TSYS (or any successor subcontractor),
and shall thereafter promptly after receipt of each SAS 70 report resulting from an annual SAS 70
audit with respect to TSYS (or any successor subcontractor) provide Bank a copy of such report.
Servicer will also update Bank on issues of concern identified in each SAS 70 audit of TSYS (or any
successor subcontractor), and will keep Bank updated on progress towards resolution.

          (c) Bank may ask questions of Servicer concerning the SAS 70 audits and the SAS 70 reports
provided under this section, which Servicer shall promptly investigate and answer. Servicer will
discuss and resolve with TSYS (or any successor subcontractor) any areas of concern raised by Bank.

          (d) At all times during the Term each Third Party Auditor shall be a nationally (United
States) recognized auditing firm.

     14.2. Regulatory Audits and Bank Reviews.

          (a) If any governmental or regulatory agency or other entity having jurisdiction over Bank
lawfully requires, in accordance with authority granted to such entity, that it and/or Bank be
permitted to review or audit the Services then being provided by Servicer or information concerning
Bank held by Servicer under this Agreement, then Servicer, upon reasonable advance notice from Bank
(to the extent Bank is able or permitted to provide such notice) shall allow such governmental or
regulatory agency or other entity or Bank, as the case may be, to conduct the required audit.

          (b) Upon Bank’s request, Servicer will provide to Bank and its representatives who have agreed
in writing to the obligations in this Agreement imposed on Bank with respect to Confidential
Information of Servicer, reasonable access to facilities and operations of Servicer and its agents,
and copies of such Bank-related records held by or under the control of Servicer, as are reasonably
necessary for the purpose of reviewing Servicer’s compliance with its obligations under this
Agreement, and the accuracy of invoices and/or any amounts due or paid between the parties with
respect to this Agreement; provided that: (i) such audits are conducted in a manner that
endeavors to minimize any material disruption to the business of Servicer; (ii) Bank, or the party
conducting such audit on Bank’s behalf, shall provide Bank not less than ten (10) Business Days’
prior written notice of such audit or such shorter notice period as may be necessary under the
circumstances as reasonably determined by Bank; (iii) no books or records are removed from their
usual place of keeping unless authorized in writing by Servicer; and (iv) the audit itself and
Bank’s associated expenses shall be paid for by Bank. If such a review of amounts due or paid
between the parties herein uncovers overcharges or underpayments by a party, that party will
immediately refund the overcharge and/or pay the amount of the underpayment plus interest thereon
at the rate of five-percent (5%) annually, imposed from the

 

 

date of the payment of the overcharge or the date the underpayment was due, as applicable,
through the payment date.

15. DISASTER RECOVERY

     15.1. Disaster Recovery Plan.

          (a) Servicer shall be responsible for the implementation, maintenance, testing and execution
of a technology disaster recovery and business continuity plan for the Services (the
“TBCP”). Servicer shall provide Bank a summary of the then-current TBCP each Contract Year,
and upon Bank’s request. Servicer shall update the TBCP no less often than annually and as
otherwise necessary and appropriate to remain current with the environments covered by the plan.
This obligation shall include contracting with third-party disaster recovery and hot site service
vendors, if a hot site vendor strategy is used by Servicer. Servicer’s responsibilities with
respect to the TBCP shall include the following:

          (b) Servicer shall provide Bank with prior written notice of any changes to the TBCP. Among
other things, the TBCP shall: (i) list the time criteria for restoring the Servicer System and
other Service environments and transporting data from off-site storage facilities to the applicable
disaster recovery facilities; and (ii) provide for the recovery of mission critical Service
capabilities and the Servicer System within the time frames provided in the TBCP.

          (c) Servicer shall test the TBCP at least one (1) time per calendar year. Testing activities
will include the following: (i) performing the test at the business recovery center; (ii)
permitting Bank to observe and/or to participate in such tests, and reviewing the Bank Data
following restoration; (iii) providing Bank with a written report of the test results; and (iv)
performing problem resolution of unsuccessful test components in a timely manner.

          (d) Servicer shall periodically identify opportunities for improvement and efficiencies in
business continuity and disaster recovery functions.

          (e) Servicer shall ensure that the TBCP enhances and complements the effectiveness of
Servicer’s technology business continuity/disaster recovery capabilities. Servicer shall cooperate
with Bank in integrating the parties’ respective technology business continuity and disaster
recovery plans, and shall be responsible for all reasonable expenses associated with such
integration.

          (f) If a disaster or business interruption affects the Services, Servicer shall provide
technology business continuity and recovery functions in accordance with the TBCP. Such functions
shall include the following:

     (i) Declaring a disaster in accordance with Servicer’s reasonable recovery
activation criteria. Servicer shall promptly notify Bank of a declared disaster in
accordance with Servicer’s documented Bank communications procedures.

     (ii) Providing a single point-of-contact for technology business continuity
related communications and activities.

 

 

     (iii) Maintaining communications with Bank as to the status of the disaster and
the progress of the restoration process.

     (iv) Assuming responsibility for the Services and facilities at the business
continuity and disaster recovery facilities.

     (v) Cooperating with Bank in resolving any: (A) business continuity or disaster
recovery issues relating to the Services, (B) Bank responsibilities associated with
the Services, or (C) impacts on Bank’s operating environment.

16. OWNERSHIP OF PROGRAM

     16.1. Ownership of Program. Bank shall be the sole and exclusive owner of the Program
under which Bank issues Cards. Servicer’s rights with respect to the Program and the participants
in it shall be limited to the right to provide Services on the express terms and conditions set
forth in this Agreement. Bank shall be entitled to all Program Revenue and Servicer’s payment
rights shall be limited to receipt of the Servicing Fee as expressly provided herein.

     16.2. Relationships with Bank Clients.

          (a) Except as set forth in Section 16.3 below, Servicer acknowledges and agrees that it shall
have no interest or rights with respect to Bank’s relationship with Bank Clients. Subject to
Section 16.2(d) below, Bank, in its sole discretion, shall be entitled to determine all of the
terms of Bank’s relationship with any Bank Client and whether to enter into, modify or terminate
any such relationship.

          (b) Servicer will not enter into any relationship or participate in any arrangement with a
Bank Client that in any way competes or may compete with any of the following products or services
of Bank or any of its Affiliates without the prior written consent of Bank, which may be withheld
in Bank’s sole and absolute discretion: (i) any then existing product or service, (ii) any product
or service then under development, or (iii) any product or service for which Bank or any of its
Affiliates has developed a financial proposal for such Bank Client.

          (c) The limitations of Sections 16.2(b) shall apply with respect to a Bank Client during the
term of the Schedule to this Agreement that describes the Program provided to such Bank Client.

          (d) Bank will not agree to an amendment to the provisions of a Bank Client Agreement on
exclusivity or the fees charged by Bank or Bank Client on Cards provided to Customers of Bank
Client, without Servicer’s prior written consent, which consent shall not be unreasonably withheld
or delayed.

          (e) If, with respect to any Bank Client which is also a Bank Customer but not also a Green Dot
Customer:

 

 

     (i) Servicer (A) materially breaches Service Level 1 (Authorizations), 3 (Call
Response Timeliness), or 4 (Call Abandonment), (B) discloses “nonpublic personal
information” of Cardholders as described in Section 8.1(h), (C) violates Applicable
Law (other than as a result of Servicer following the compliance procedures
developed and modified by Bank pursuant to Section 7.1(a)) or (D) materially fails
to settle cardholder funds with Bank (each of (A) through (D), a “Major
Breach”), and

     (ii) such Major Breach causes both a termination of this Agreement or the
applicable Program schedule and a termination of the Bank-Bank Client Agreement with
such Bank Client (the “Servicer Bank Client Termination”), and,

     (iii) Servicer enters into an arrangement with such Bank Client for a
replacement or successor private label prepaid card program (the “New Green Dot
Program Agreement”) within six (6) months after the Servicer Bank Client
Termination; then,

     (iv) Servicer shall pay to Bank, for the initial term of the New Green Dot
Program Agreement the Actual Bank Program Revenue (as such term may be defined in
the applicable Bank Client Fee Schedule) that it would have received under such
applicable Bank Client Fee Schedule if this Agreement or the applicable Program
Schedule had not been terminated; provided, however, that if the
initial term of the New Green Dot Program Agreement is less than two (2) years, then
Servicer shall pay to Bank the amount that Bank would have received under this
section 16.2(e)(iv) if the initial term of the New Green Dot Program Agreement were
two (2) years.

          (f) If, with respect to any Bank Client which is also a Green Dot Customer but not also a Bank
Customer:

     (i) Bank (A) materially breaches Service Level 8.1 (Data Transmissions From
Bank Client to Servicer) or 8.2 (Data Transmissions From Bank to Bank Client POS
Location), (B) discloses “nonpublic personal information” of Cardholders as
described in Section 8.3(f), (C) violates Applicable Law or (D) materially fails to
settle cardholder funds with Servicer (each of (A) through (D), a “Major
Breach”), and

     (ii) such Major Breach causes both a termination of this Agreement or the
applicable Program schedule and a termination of the Bank-Bank Client Agreement or
Servicer’s agreement with such Bank Client (the “Servicer Bank Client
Termination”), then,

     (iii) Bank shall not solicit such Bank Client for a prepaid card program during
the remainder of what would have been the term of Bank’s or Servicer’s agreement
with such Bank Client.

     16.3. Green Dot Merchant Arrangements.

 

 

          (a) Notwithstanding Section 16.2, Bank and Servicer may agree to jointly solicit a Bank Client
for an arrangement (a “Green Dot Merchant Arrangement”) in which the Bank Client sells
prepaid cards marketed under the Green Dot name (“GD Cards”), sells reload packs (“GD
Reload Packs”) and/or conducts point of sale, swipe and go reload transactions (“POS
Reloads”) by which individuals may load prepaid cards (“GD Reloads”) and pay payees
participating in the Green Dot Financial Network (“GD Network”). The terms and conditions
of any such Green Dot Merchant Arrangement shall be mutually agreeable to Bank, Bank Client and
Servicer.

          (b) The parties acknowledge that the term “GD Reloads” includes reload packs in the GD Network
that are sold by a Bank Client to a Cardholder to whom Bank has issued a Card and/or POS Reloads to
Cards issued by Bank. Except as expressly provided in this Agreement, the rights and obligations of
Servicer with regard to a Bank Client conducting GD Reload transactions as a merchant participating
in the GD Network, whether any such GD Reload involves a Card issued by Bank or a card not issued
by Bank, shall be established by the agreement between Servicer and Bank Client with respect to the
Green Dot Merchant Arrangement.

          (c) If Servicer enters into a Green Dot Merchant Arrangement with a Bank Client as
contemplated by subsection (a), Bank may serve in the limited capacity as intermediary for
transmitting between the Bank Client and Servicer: (i) data regarding sales of GD Cards or GD
Reloads (“GD Transaction Data”), and (ii) funds relating to such transactions (“GD
Transaction Funds”). Such transmission of GD Transaction Pack Data and GD Transaction Funds
(the “Intermediary Services”) shall be integrated with transmission between Bank and
Servicer of data and funds relating to sales and loads of Cards issued by Bank in a manner mutually
agreed upon by the parties to reduce administrative burdens on the Bank Client. Except as expressly
provided in this Agreement, Bank’s sole obligation with respect to a Bank Client’s participation in
any sale of GD Cards or GD Reloads Packs involving a Bank Client, and any Green Dot Merchant
Arrangement, shall be to transmit GD Transaction Data and GD Transaction Funds between the Bank
Client and Servicer in an accurate, timely and complete manner in accordance with the provisions of
this Agreement.

          (d) If Bank agrees to provide Intermediary Services with respect to a Bank Client, the
Description of Services Schedule for the relevant Program shall indicate such agreement and whether
the arrangement involves the sale of GD Reload Packs and/or POS Reloads. However, Bank reserves the
right to cease providing Intermediary Services with respect to a Bank Client upon written notice to
Servicer if Bank, in its reasonable discretion, determines that continuation of providing such
Intermediary Services presents an unacceptable risk of material financial loss or material adverse
consequences to Bank’s relationship with its Bank Client, with such materiality determined in
relationship to the size of the Program.

          (e) Bank shall be responsible for transmitting GD Transaction Data in an accurate, timely and
complete manner in accordance with the terms of the Green Dot Merchant Arrangement, but Bank shall
not be responsible for the accuracy or completeness of GD Transaction Data received from a Bank
Client or Servicer or determination of amounts payable between a Bank Client and Servicer with
respect to GD Transaction Funds. In addition, notwithstanding anything in this Agreement, Servicer
shall bear the entire risk of non-

 

 

performance by a Bank Client of its obligations to Servicer with respect to a Green Dot
Merchant Arrangement, including with respect to failure by a Bank Client to pay amounts owing to
Servicer or failure by a Bank Client to comply with Applicable Law, and Bank shall not have any
such risk or liability for any such failure. Servicer will indemnify Bank in accordance with the
provisions of Section 10.2 for any Indemnified Losses incurred as a result of any act or omission
of Servicer or its agents in connection with a Green Dot Merchant Arrangement.

     16.4. Relationships with Cardholders. Servicer acknowledges and agrees that it shall
have no interest or rights with respect to Bank’s relationship with Cardholders. Bank shall be
entitled to determine all of the terms of the Cardholder Agreements and whether to issue, amend, or
cancel its relationship with the Cardholder; provided, however, that Bank shall provide notice to
Servicer of any change made by Bank to any Cardholder Agreements at least ninety (90) days prior to
the effective date of any such change, and Servicer shall have ten (10) business days to review and
comment on the change. Servicer shall not be liable for any damages resulting from Bank’s failure
to advise Servicer of any change made by Bank to a Cardholder Agreement as required under this
Section. Servicer shall not use any information obtained in providing Services to solicit
Cardholders or applicants for Cards for any goods or services, including any prepaid cards or other
financial services. Notwithstanding the foregoing, Bank agrees not to (a) offer a Cardholder an
upgrade Card under an arrangement with a third party without the prior written consent of Servicer,
or (b) cross-sell additional products or services to Cardholders that can reasonably be expected to
have a material adverse impact on the costs incurred by, or the economic return to, Servicer with
respect to providing the Services.

     16.5. Relationship with Bank. Bank appoints Servicer as Bank’s representative or
agent for the limited and sole purpose of rendering the marketing, solicitation, sales,
distribution and other Services as set forth in this Agreement. In connection with this
appointment, Bank and Servicer agree to the following:

          (a) Servicer acknowledges Banks right to monitor and review the activities Servicer performs
for Bank hereunder;

          (b) Servicer acknowledges the statutory authority of Bank’s regulator, the Office of Thrift
Supervision (“OTS”) to regulate and examine and take an enforcement action against the
Servicer with respect to the activities performed by Servicer as agent or representative of the
Bank;

          (c) Servicer acknowledges that Bank has provided the Servicer with information and training
designed to insure that Servicer will be adequately educated about the Bank’s products and services
offered in connection with this Agreement, including the distinctions between insured and
non-insured products, and relevant law that may apply to the marketing, solicitation and customer
service activities instituted of behalf of Bank hereunder;

          (d) Servicer acknowledges that Bank will review and update the training material on an annual
basis and ensure that Servicer receives training as needed; training records will be made available
for review by OTS examiners;

 

 

          (e) Servicer acknowledges that Bank must adopt a detailed compliance program to ensure
adequate monitoring, supervision and control over the Servicer and the activities the Servicer
performs on behalf of the Bank. Such oversight includes ensuring that Servicer’s own anti-money
laundering compliance programs are detailed, thorough, and implemented accurately and fully;

          (f) Servicer acknowledges that Bank will undertake periodic reviews of the compliance program
conducted under the auspices of the Bank’s compliance officer to determine if Servicer is operating
in compliance with the Bank’s established policies and procedures regarding the marketing,
solicitation, customer service, or other activities related to the Bank’s authorized banking
products or services;

          (g) Servicer acknowledges that Bank will institute a system for tracking and resolving
consumer complaints involving Cards and Programs hereunder in a timely manner and will provide an
annual report regarding Cardholder and other consumer complaints and their resolution to the Bank’s
board of directors;

          (h) Servicer acknowledges that a review and approval process will be undertaken by Bank for
all Card and Program disclosures, advertising, and other promotional material;

          (i) Servicer acknowledges that the Bank and Program Manager are both subject to control and
supervision by the appropriate OTS Regional Office or OTS Headquarters. This control and
supervision includes, but is not limited to, the ability to require that Bank obtain OTS’s approval
(or non-objection) before entering into a contractual arrangement with Servicer and the right of
the OTS to approve specific contractual language;

          (j) Servicer acknowledges that the OTS may require both Bank and the Servicer to submit
periodic reports to OTS;

          (k) Servicer acknowledges that the OTS may require the Bank to modify or terminate its
relationship with the Servicer at any time; and

          (l) The OTS may institute any other requirements or conditions that the OTS deems appropriate
for that particular.

17. MISCELLANEOUS PROVISIONS

     17.1. Governing Law. The parties acknowledge that Bank, as a federally chartered
saving bank, is regulated by the Office of Thrift Supervision, and is therefore subject to Federal
law, and entitled to preemption from state laws to the fullest extent permitted by law. In any
matters not so preempted (if any), the validity, construction and interpretation of this Agreement
and the rights and duties of the parties hereto shall be governed by the internal laws of the State
of Utah, excluding its principles of conflict of laws.

     17.2. Entire Agreement; Amendments. This Agreement, and the exhibits and schedules
hereto, constitute the entire agreement between Servicer and Bank with respect to the subject
matter hereof. There are no restrictions, promises, warranties, covenants or undertakings

 

 

other than those expressly set forth herein and therein. This Agreement supersedes all prior
negotiations, agreements, and undertakings between the parties with respect to such matter. This
Agreement, and the exhibits and schedules hereto, may be amended only by an instrument in writing
executed by the parties or their permitted assignees. In the event of any conflict between the
terms of this Agreement and the terms of that certain Prepaid Card Program Agreement dated October
20, 2006 by and between Bank, Servicer, Wal-Mart Stores, Inc. and certain of its Affiliates, the
terms of this Agreement shall control.

     17.3. Relationship of Parties. Except as provided in Section 16.4 above, the
performance by Servicer of its duties and obligations under this Agreement shall be that of an
independent contractor and nothing contained in this Agreement shall create or imply an agency
relationship between Bank and Servicer, nor shall this Agreement be deemed to constitute a joint
venture or partnership between Bank and Servicer.

     17.4. Assignment. No Party may assign its respective rights and obligations under
this Agreement without the prior written consent of the other Party, provided that a Party may
assign all or a portion of its rights and obligations under this Agreement to an Affiliate of the
assigning Party without the prior written consent of the other Party, including assignments to such
an Affiliate in connection with a sale, exchange or transfer of all or substantially all of such
Party’s business and assets or any other form of business combination of the assigning Party with
or into its Affiliate; provided that (i) no such assignment shall release the assigning Party from
its obligations hereunder, (ii) notwithstanding the foregoing, Servicer may assign this Agreement
upon not less than twenty (20) day’s advance written notice to Bank, but without consent of Bank,
so long as such assignment is in connection with the sale of all or substantially all of its assets
and does not constitute a Prohibited Change of Control.

     17.5. Notices. Except as otherwise specified in the Agreement, all notices, requests,
approvals, consents and other communications required or permitted under this Agreement shall be in
writing and shall be personally delivered or sent by (i) first class U.S. mail, registered or
certified, return receipt requested, postage pre-paid; or (ii) U.S. express mail, or other, similar
overnight courier service to the address specified below. Notices shall be deemed given on the day
actually received by the party to whom the notice is addressed.

	 	 	 
	In the case of Bank:

	 	GE Money Bank
	 

	 	4246 South Riverboat Road, Suite 200
	 

	 	Salt Lake City, Utah 84123
	 

	 	Attn: President
	 
	 	 
	With a copy to:

	 	GE Capital Corporation, Consumer Finance U.S.
	 

	 	and Canada Division
	 

	 	777 Long Ridge Road
	 

	 	Stamford, CT. 06902-1250
	 

	 	Attn: General Counsel
	 
	 	 
	In the case of Servicer:

	 	Green Dot Corporation
	 

	 	605 East Huntington Drive, Suite 205
	 

	 	Monrovia, California 91016

 

 

	 	 	 
	 

	 	Attn: Chief Executive Officer
	 
	 	 
	With a copy to:

	 	Green Dot Corporation
	 

	 	605 East Huntington Drive, Suite 205
	 

	 	Monrovia, California 91016
	 

	 	Attn: General Counsel

     17.6. Waiver. No delay or omission by either party to exercise any right or power it
has under this Agreement shall impair or be construed as a waiver of such right or power. A waiver
by any party of any breach or covenant shall not be construed to be a waiver of any succeeding
breach or any other covenant. All waivers must be in writing and signed by the party waiving its
rights.

     17.7. Severability. If any provision of this Agreement is held by court or arbitrator
of competent jurisdiction to be contrary to law, then the remaining provisions of this Agreement
will remain in full force and effect.

     17.8. Survival. This Section, and Section 4.3(c), Article 5, Section 6.5, Articles 9,
10, 12, 13, Section 14.2, Section 16.1. 16.2, 16.4, and Articles 17 and 18 shall survive the
expiration or earlier termination of this Agreement for any reason.

     17.9. No Third Party Beneficiaries. Each party intends that this Agreement shall not
benefit, or create any right or cause of action in or on behalf of, any person or entity other than
Bank, Bank’s Affiliates receiving the Services under this Agreement, and Servicer.

     17.10. Force Majeure. Notwithstanding any provision contained in this Agreement,
neither party shall be liable to the other for any default or delay in performance of its
obligations under this Agreement if and to the extent such default or delay is caused, directly or
indirectly, by revolution or other civil disorders; wars; acts of enemies; strikes; labor disputes;
fires; floods; acts of God; federal, state or municipal action; or, without limiting the foregoing,
any other causes not within its reasonable control, and which by the exercise of reasonable
diligence or precaution it is unable to prevent, whether of the class of causes hereinbefore
enumerated or not. This clause shall not apply to matters pre-dating the force majeure event or
condition. The party suffering a force majeure must notify the other party as soon as possible
after becoming aware of the force majeure. In the event of a force majeure, the non-performing
party must use reasonable commercial efforts to provide or resume performance as quickly as
possible, via use of alternative sources, workarounds or other means (including in the case of
Servicer, activating disaster recovery plans as provided for hereunder). Additionally, the party
who is not the non-performing party shall be entitled to pursue other means of obtaining substitute
performance, and the non-performing party will provide reasonable assistance to facilitate
substitute performance. Bank shall not be obligated to pay for Services during any time period
under which the Services have been suspended. If a force majeure event interferes in a material
respect with critical functions (e.g., issuing Cards, loading value, processing transactions)
involved in providing the Services for longer than five (5) days, then Bank shall be entitled in
its sole discretion to terminate this Agreement without further obligation of any kind to Servicer.
Notwithstanding the foregoing, Bank may not terminate this Agreement by reason of force

 

 

majeure after the force majeure situation has been resolved, Services have resumed normally,
and the Service Levels are once again being achieved.

     17.11. Negotiated Agreement. Servicer and Bank each acknowledge that the limitations
and exclusions contained in this Agreement have been the subject of active and complete negotiation
between the parties and represent the parties’ voluntary agreement based upon the level of risk to
Bank and Servicer associated with their respective obligations under this Agreement and the
payments to be made to Servicer and the charges to be incurred by Servicer pursuant to this
Agreement. The parties agree that the terms and conditions of this Agreement shall not be construed
in favor of or against any party by reason of the extent to which any party or its professional
advisors participated in the preparation of this document.

     17.12. Waiver of Jury Trial. Each of Bank and Servicer hereby knowingly, voluntarily
and intentionally waives any and all rights it may have to a trial by jury in respect of any
litigation based on, or arising out of, under, or in connection with, this Agreement or any course
of conduct, course of dealing, statements (whether verbal or written), or actions of Servicer or
Bank, regardless of the nature of the claim or form of action, contract or tort, including
negligence.

     17.13. Financial Information. Servicer will provide to Bank annually, as soon as they
are available, but no later than one-hundred and twenty (120) days after the end of each fiscal
year, a copy of its audited financial statements and annual report addressing Servicer’s
performance, together with such other financial information as Servicer has available and that Bank
may reasonably request to prove Servicer’s satisfaction of the financial requirements set forth in
this Agreement. In addition, Servicer will provide to Bank quarterly, within thirty (30) days after
the end of each fiscal quarter, a copy of its quarterly and year-to-date financial statements
prepared on a management accounting basis and certified by Servicer’s chief financial officer.
Servicer shall subsequently provide to Bank a letter from Servicer’s chief financial officer
confirming that the presentation of the quarterly and year-to-date financial statements was
accurate once GAAP basis financial statements are available.

18. DISPUTE RESOLUTION

     Any dispute between the parties arising out of or relating to this Agreement (including the
interpretation of any provision of this Agreement, the performance by a party, or any licensing
agreement or patent related to this Agreement) shall be resolved as provided in this Article 18.

          (a) Informal Dispute Resolution. Subject to the other Sections of this Article 18,
the parties initially shall attempt to resolve their dispute informally, in accordance with the
following:

          (b) Upon the written notice by a party to the other party of a dispute (“Dispute
Notice”), each party shall appoint a designated representative, whose task it will be to meet
for the purpose of endeavoring to resolve such dispute.

          (c) The designated representatives shall meet as often as the parties reasonably deem
necessary in order to gather and furnish to the other all information with respect

 

 

to the matter in issue which the parties believe to be appropriate and germane in connection
with its resolution. The representatives shall discuss the problem and attempt to resolve the
dispute without the necessity of any formal proceeding. Meetings will be held at a location
mutually acceptable to the parties.

          (d) During the course of discussion, all reasonable requests made by a party to the other for
non-privileged information, reasonably related to this Agreement, shall be honored in order that a
party may be fully advised of the other party’s position.

          (e) The specific format for the discussions shall be left to the discretion of the designated
representatives.

     18.2. Litigation and Injunctive Relief.

          (a) The only circumstance in which disputes between Bank and Servicer will not automatically
be subject to informal dispute resolution is where: (i) a party makes a good faith determination
that amicable resolution through continued negotiation of the matter does not appear likely; (ii)
sixty (60) days have elapsed from the date the Dispute Notice was received by the other party
without the dispute having been resolved; (iii) commencement of litigation is deemed appropriate by
a party to avoid the expiration of an applicable limitations period or to preserve a superior
position with respect to other creditors, or a party makes a good faith determination that a breach
of the terms of this Agreement by the other party is such that a temporary restraining order or
other injunctive relief is necessary or (iv) a party exercises its rights pursuant to Section
13.2(f) of this Agreement.

          (b) Except as specifically stated otherwise in this Agreement, nothing in this Agreement shall
be deemed to prevent either party from bringing infringement actions under the patent laws of the
United States or availing itself of such procedures as are available through the United States
Patent and Trademark Office. For the avoidance of doubt, the parties acknowledge that either party
may seek immediate injunctive relief for the infringement of any of the other party’s patents.

     18.3. Continued Performance. Each of Servicer and Bank shall continue performing its
obligations under this Agreement while any dispute is being resolved except to the extent the issue
in dispute precludes performance. Disputes over payment will not be deemed to preclude performance.

19. DEFINITIONS

     “Affiliate” shall mean, with respect to a party, any Entity at any time Controlling,
Controlled by or under common Control with, such party.

     “Agreement” shall mean this agreement, all schedules and exhibits attached hereto, any
future amendments to any of them, and any future Statements of Work, schedules and exhibits added
hereto by mutual agreement.

     “Applicable Law” means any and all federal, state, local or other law, regulation,
rule, code or ordinance and all other applicable judicial administrative judgments, orders, or

 

 

decrees to which Servicer and/or Bank is subject, including without limitation, any such laws,
rules or regulations applicable to Cards, Cardholder Fund Accounts, any Program, financial
institutions and their third party processors including, without limitation, the Privacy
Regulations, and the GLB Act.

     “Authorization(s)” shall mean any domestic or foreign, federal, state, local or other
governmental or other quasi-governmental consent, license, permit, grant, authorization or
approval, including, but not limited to, any consent, license, permit, grant, authorization or
approval of any governmental entity, used in, or necessary for (i) Servicer’s performance of the
Services or (ii) Bank’s conduct of its business, as it relates to the Services, as conducted by
Bank.

     “Bank” shall mean GE Money Bank, a federal savings bank.

     “Bank Assumed Expenses” means the expenses identified as such in a Fee Schedule.

     “Bank-Bank Client Agreement” has the meaning given in Section 8.2(b).

     “Bank Client” shall mean a retailer or other company (other than a Network or
Servicer) whose marks or logos appear on Cards issued by Bank and that assists Bank in promotion of
the Cards in connection with a Program.

     “Bank Client Reload” has the meaning given in Section 4.12(c).

     “Bank Client Reload Data” has the meaning given in Section 1 of Schedule 1-F.

     “Bank Client Settlement Statement” has the meaning given in Section 2 of Schedule 1-F.

     “Bank Customer” means any Person with respect to which Bank issues private label or
co-branded credit cards as part of a private label or co-branded credit card program between Bank
and such Person as of the day before such Person becomes a Bank Client.

     “Bank Data” means any and all data and information of any kind or nature about Bank
Clients, suppliers, business partners or Cardholders (including without limitation, personal
information, Transaction information, payment information and prepaid card and bank account
numbers) which is transmitted to Servicer by Bank, a Bank Client or Cardholders, or which is
received or developed by Servicer in the course of providing the Services.

     “Bank Designee” has the meaning given in Section 9.2.

     “Bank Indemnitee” has the meaning given in Section 10.4.

     “Bank Intellectual Property” has the meaning given in Section 12.2

     “Bankruptcy Code” has the meaning given in Section 8.1.

 

 

     “Business Days” shall be Mondays through Fridays except holidays recognized by the
Federal Reserve Board of Chicago.

     “Card” shall mean a debit card, prepaid card, stored value card or other payment card
issued by Bank where funds are provided to Bank or its agent prior to Bank’s issuance of the Card.

     “Cardholder” means (i) an Entity to which Bank issues a Card, or (ii) an Entity who
uses a Card to make a transaction.

     “Cardholder Agreement” means the agreement between Bank and Cardholder to whom the
Bank issues the Card governing the terms and conditions applicable to the use of the Card and all
disclosures associated therewith.

     “Change of Control” means any event or series of events by which any Person (or
Persons acting in concert), other than an Affiliate of the Person, shall acquire Control of another
Person.

     “Commencement Date” means the date that the first Program is launched under this
Agreement with a Bank Client.

     “Confidential Information” has the meaning given in Article 13 hereto.

     “Contract Year” shall mean successive periods of twelve months, the first of which
(being slightly longer than twelve (12) months) shall commence on the Commencement Date and
terminate on the last day of the month in which the first anniversary of the Commencement Date
occurs.

     “Control” shall mean the direct or indirect ownership of over 50% of the capital stock
(or other ownership interest, if not a corporation) of any Person or the possession, directly or
indirectly, of the power to direct the management and policies of such Person by ownership of
voting securities, by contract or otherwise. “Controlling” shall mean having Control of any Person
and “Controlled” shall mean being the subject of Control by another Person.

     “Dispute Notice” has the meaning given in Section 18.1.

     “Documentation” shall mean Servicer’s standard user instructions, and Servicer’s
policies and procedures relating to the Services, including user guides, tutorials, on-screen help,
and operating procedures, as provided to Bank in written or electronic form.

     “Effective Date” shall mean the date so defined on the first page of this Agreement.

     “Effective Date of Termination” shall mean the date in which this Agreement expires or
terminates following a notice of non-renewal or termination; the term shall include any date of
expiration or termination extended pursuant to Section 9.1.

 

 

     “Entity” shall mean an individual or a corporation, partnership, sole proprietorship,
limited liability company, joint venture or other form of organization, and includes the parties
hereto.

     “GD Cards” has the meaning given in Section 16.3(a).

     “GD Network” has the meaning given in Section 16.3(a).

     “GD Reload” has the meaning given in Section 16.3(a).

     “GD Reload Packs” has the meaning given in Section 16.3(a).

     “GD Transaction Data” has the meaning given in Section 16.3(c).

     “GD Transaction Funds” has the meaning given in Section 16.3(c).

     “Green Dot Customer” means any Person with respect to which Servicer has a prepaid
card relationship as of the day before such Person becomes a Bank Client.

     “Green Dot Merchant Arrangement” has the meaning give in Section 16.3(a).

     “Holding Party” has the meaning given in Section 9.2.

     “Indemnified Losses” shall mean any and all losses, liabilities, costs, and expenses
(including, without limitation, reasonable attorneys’ fees and expenses, reasonable out- of-pocket
costs, interest and penalties), settlements, equitable relief, judgments, damages (including,
without limitation, liquidated, special, consequential, punitive and exemplary damages), claims
(including, without limitation, counter and cross-claims, and allegations whether or not proven)
demands, offsets, defenses, actions, or proceedings by whomsoever asserted.

     “Implementation Plan” has the meaning given in Section 3.1.

     “include” or “including” shall mean without limitation.

     “Intellectual Property” shall mean any and all know-how, inventions, patents,
copyrights, models, designs, trademarks, trade dress, trade secrets, know-how, test results,
knowledge, techniques, discoveries, compilations, regulatory filings, or other information (whether
or not patentable and whether or not in tangible or intangible form), and any other industrial or
proprietary rights, and any documentation relating thereto, and any and all applications for any of
the forgoing, whether or not registered as of the effective date or at any later date.

     “Intermediary Services” has the meaning given in Section 16.3(c).

     “Key Personnel” has the meaning given in Section 4.4(b).

     “Net Network Settlement” has the meaning given under Section 4.12(b).

 

 

     “Net Load Settlement” has the meaning given under Section 4.12(d).

     “Network” shall mean an electronic payment network that operates under a common name
and through which financial institutions are able to authorize, route, process and settle
Transactions (e.g., MasterCard and Visa), provided, however, that the term shall not include the GD
Network.

     “Network Rules” has the meaning given in Section 7.3.

     “New Product Development Request” has the meaning given in Section 12.4.

     “Network Agreement” means that certain Network Membership Agreement dated as of the
Effective Date by and between Bank and Servicer.

     “Other Expenses” shall mean (a) any fees charged by a Network for any purpose in
connection with Cards issued by Bank, including interchange fees, fees related to registration of
Servicer, and Network assessments charged to Bank, (b) any losses suffered by Bank with respect to
authorization failures, Card inventory losses such as those attributable to Card theft, loss or
damage, or Transaction losses associated with a Card, including losses associated with Cardholder
fraud, and under floor limit processing, other than any of the foregoing attributable to the
willful misconduct of Bank employees, and (c) any expense, fee or cost incurred by Servicer on
Bank’s behalf in providing the Services required under this Agreement, and (d) all expenses, fees
and costs incurred with regard to Bank’s obligation to provide the Program to the Bank Client,
other than Bank Assumed Expenses. Any losses suffered by Bank shall be due and payable by Servicer
to Bank when suffered.

     “Permitted Persons” has the meaning given in Section 13.2(a).

     “Person” means and includes any individual, partnership, joint venture, corporation,
trust, unincorporated organization or government or any department or agency thereof.

     “POS Reload” has the meaning given in Section 16.3(a).

     “Privacy Regulations” shall mean the regulations promulgated under Section 504 of the
Gramm-Leach-Bliley Act, Pub. L. 106-102, as such regulations may be amended from time to time.

     “Private Label Debit Card” has the meaning given in Section 16(f).

     “Program Change Notice” has the meaning given in Section 14.13.

     “Program Revenue” means all income derived by Bank from a Cardholder’s acquisition or
use of, or maintenance of funds with respect to, a Card issued pursuant to a Program.

     “Prohibited Change of Control” means any Change in Control with respect to Servicer,
or any transaction in which a Person acquires all or substantially all of Servicer’s

 

 

assets, if the Person that acquires Control of Servicer, or all or substantially all of Servicer’s
assets, either: (a) is not at least as financially sound as Servicer and/or not at least as capable
of meeting the obligations of Servicer under this Agreement as Servicer; (b) is insolvent or will
become insolvent as a result of such acquisition; (c) in the commercially reasonable judgment of
Bank, would cause harm to the goodwill or reputation of Bank or a Bank Client or the Bank or a Bank
Client name or brand; (d) is in the business of operating general merchandise retail sales outlets
or providing consumer financial services; or (e) has been engaged in material litigation with a
Bank or a Bank Client in the past ten (10) years or there has been the threat of such material
litigation. For purposes of clarification, an initial public offering by Servicer, or an internal
reorganization among Affiliates shall not, by itself, be considered a “Prohibited Change of
Control” hereunder.

     “Regulatory Authority” means, as the context requires, the Federal Deposit Insurance
Corporation, the Office of Thrift Supervision, and any other Federal or state agency having
jurisdiction over Bank or Servicer.

     “SAS 70” has the meaning given in Section 14.1(a).

     “Service Level” shall have the meaning set forth in Section 4.2.

     “Servicer” shall have the meaning given in the Introduction.

     “Servicer Indemnitee” has the meaning given in Section 10.4.

     “Servicer Intellectual Property” has the meaning given in Section 12.3.

     “Servicer Software” shall mean the software owned by Servicer and used to provide the
Services.

     “Servicer System” means all equipment, software, systems, processes and procedures
used or necessary for use by Servicer to perform the Services, but not including the information
technology, software, equipment, systems, processes and procedures used by Bank or any of its
Affiliates or vendors other than Servicer.

     “Services” has the meaning given in Section 4.1.

     “Servicing Materials” has the meaning given in Section 4.9.

     “Settlement” means the movement and reconciliation of funds between Bank and Network
members in accordance with Network.

     “TBCP” has the meaning given in Section 15.1

     “Term” shall mean the period set forth in Article 2.

     “Termination/Expiration Assistance” has the meaning given in Section 9.2.

 

 

     “Transaction” means a transaction which may be initiated with a Card issued pursuant
to a Program and the applicable Cardholder Agreement, which may include, but shall not be limited
to: (i) a purchase, (ii) a credit for a previous purchase, (iii) a cash withdrawal from an
automated teller machine, kiosk or other terminal where such Transactions may be initiated
(including cash back at point-of-sale), (iv) a bill payment or other payment to a third-party, (v)
transfer of funds, (vi) initial loading of funds on a Card, and (vii) adding additional funds to
“reload” a Card.

     “Virus” has the meaning given in Section 6.3.

 

 

SCHEDULE 1-A

DESCRIPTION OF WAL-MART PROGRAM

1. Bank Client: Wal-Mart Stores, Inc., a Delaware corporation, Wal-Mart Stores Texas
L.P., a Texas limited partnership, Wal-Mart Louisiana, LLC, a Delaware limited liability
company, Wal-Mart Stores East, Inc., an Arkansas corporation, and Wal-Mart Stores East, L.P.,
a limited partnership formed under the laws of Delaware (each of the foregoing, individually
and collectively, “Bank Client” or “Wal-Mart”)).

2. Card Branding (Launch Date):

	 	(a)	 	Private label Wal-Mart Card (“Single
Pak-Card”) (4Q 06 Launch)
	 
	 	(b)	 	Private label Wal-Mart SharePak Card (“Share
Pak Card”) (1 Q 07 Launch)

3. Accounts Accessed:

	 	(a)	 	Value loaded on Cards will be FDIC-insured deposit.
	 
	 	(b)	 	Cards will access a pooled, general ledger account at Bank.

4. Issuance:

(a) Single Pak Card: temporary instant issue Card that is purchased at Wal-Mart point-
of-sale locations (“Temporary Card”) followed by a permanent Card embossed with Cardholder’s
name that is mailed to Cardholder (“Permanent Card”). Both Cards may be used in PIN-based or
signature-based Transactions.

(b) Share Pak Card: Temporary Card that is purchased at Wal-Mart point-of-sale
locations followed by two (2) Permanent Cards.

5. Features and Functionality:

The Program for Wal-Mart (the “Wal-Mart Program”) and Cards shall have the features,
functionality and/or capabilities described in that certain Prepaid Card Program Agreement dated
October 20, 2006 by and among Bank, Servicer and Bank Client (the “Triparty Agreement”)

6. Cardholder Fees — (Others TBD)

     (a) Initial Card Sale Fees (Single Pak: Non-Check Cashing): $8.94 (Temporary Card
Only)

 

     (b) Initial Card Sale Fees (Share Pak: Non-Check Cashing): $12.94
(Temporary Card Only)

     (c) Reload
Fees at Wal-Mart POS (Non-Check Cashing): $4.64 (Permanent Card Only)

     (d) Reload Fees at Wal-Mart POS (Check Cashing): $0.00 (Permanent Card Only) .

     (e) Reload Fees at Wal-Mart using MoneyPak: $4.64 (Permanent Card Only)

     (f) ATM
Withdrawal (domestic): $1.95

     (g) ATM Withdrawal (international): $3.50 (plus FX pass
through)

     (h) ATM Balance Inquiry: $0.75

     (i) Negative Balance: $0.00 (No overdraft fees)

     (j) Special Assistance Fee: $2.00

     (k) Lost/Stolen Replacement: $8.94

     (l) 2nd Card Fee: $8.94 (Permanent Card Only)

     (m) Expedited Card Delivery Fee: $19.95 (Permanent Card Only)

     (n) Paper Statement Fee: $2.00

     (o) Cash Advance Fee: $3.50

     (p) Direct Deposit Fee: $0.00 (Permanent Card Only)

     (q) Account Closure Fee: $0.00

     (r) PIN Debit Purchase Fee: $0.00

     (s) Signature Purchase Fee: $0.00

     (t) Fee for Cash Back on Purchase at POS: $0.00

     (u) Monthly Maintenance Fee: $4.94

     (v) Other: As may be set forth in Triparty Agreement.

7. Term of Wal-Mart Program. Unless the Agreement has been
earlier terminated, this Schedule shall commence on the Effective Date and
shall be co-terminus with the earlier to occur of (i) termination of the
Triparty Agreement, and (ii) termination of either Bank’s or

2

 

Servicer’s rights under the Triparty Agreement (hereinafter, the “Term”). Upon
termination of the Wal-Mart Program, in the event that
(A) Wal-Mart does not exercise its right to
purchase the Cards from Bank as described in the Triparty Agreement and (B) Bank terminates
Servicer’s right to service such Cards, subject to any necessary filings or governmental approvals,
Bank shall transfer to Servicer or Servicer’s designee any Cards originated in the four (4) months
prior to termination. Upon such transfer, Bank shall pay to Servicer or Servicer’s designee in
immediately available funds and shall be an amount equal to the aggregate dollar amount loaded on
Cards as of the closing date of the transfer.

8.
Right of First Refusal. Servicer shall have the right to participate in the right of
first refusal related to non-Wal-Mart branded cards granted to Bank in the Triparty Agreement Bank
shall not waive or modify any such right without Servicer’s prior written consent.

9.
Road-to Credit Bounties. In the event any bounties are paid to Bank in consideration
of a Road-to-Credit program as described in the Triparty Agreement,
such bounties shall be added to
Schedule 1-D and Servicer shall have a right to share in such bounties as part of its Base
Servicing Fee as described in such schedule.

10. Visa Marketing Funds. Any funds paid by Visa to Bank in respect of marketing the
Wal-Mart Program or Cards, other than funds paid to the Program Marketing Fund (as such term is
defined in the Triparty Agreement) shall be paid to the Party which incurred the costs as
reimbursement for the incurrence of costs associated with such marketing.

3

 

SCHEDULE 1-B

to

CARD PROGRAM SERVICES AGREEMENT (“AGREEMENT”)

BETWEEN GE MONEY BANK (“BANK”)

and

GREEN DOT CORPORATION (“SERVICER”)

DESCRIPTION OF SERVICES

 

 

TABLE OF CONTENTS

	 	 	 	 	 
	 	 	Page
	1.0 General
	 	 	1	 
	 
	 	 	 	 
	1.1 Servicer
	 	 	1	 
	1.2 Bank
	 	 	1	 
	1.3 Scope of Services
	 	 	1	 
	1.4 Best Practices
	 	 	1	 
	1.5 Policies and Procedures
	 	 	1	 
	1.6 Soft Launch and Full Launch
	 	 	1	 
	 
	 	 	 	 
	2.0 Relationship Management.
	 	 	2	 
	 
	 	 	 	 
	3.0 Marketing and New Card Set-Up
	 	 	2	 
	 
	 	 	 	 
	3.1 Marketing
	 	 	2	 
	3.2 New Card Set-Up
	 	 	2	 
	3.3 In-Store Displays
	 	 	2	 
	 
	 	 	 	 
	4.0 Authorizations
	 	 	3	 
	 
	 	 	 	 
	4.1 General
	 	 	3	 
	4.2 Authorization Processing and Parameters
	 	 	3	 
	4.3 Authorization Response
	 	 	4	 
	 
	 	 	 	 
	5.0 Collateral
	 	 	4	 
	 
	 	 	 	 
	5.1 Mailers, Correspondence and Letters
	 	 	4	 
	5.2 Collateral Production, Insertion and Mailing
	 	 	5	 
	5.3 Plastics, Production, Embossing, Thermal-Printing, Induction and
Mailing
	 	 	6	 
	5.4 Plastic and Collateral Inventory Management
	 	 	8	 
	5.5 Statements
	 	 	9	 
	5.6 Summary Disclosures
	 	 	11	 
	 
	 	 	 	 
	6.0 Compliance and Legal
	 	 	12	 
	 
	 	 	 	 
	6.1 USA Patriot Act
	 	 	12	 
	6.2 OFAC
	 	 	12	 
	6.3 Bank Secrecy Act/Anti-Money Laundering
	 	 	13	 
	6.4 Regulation E
	 	 	13	 
	 
	 	 	 	 
	7.0 Customer Service and Support
	 	 	14	 
	 
	 	 	 	 
	7.1 Bank: Support Desk Inquiries
	 	 	14	 
	7.2 Bank: Account Maintenance
	 	 	14	 
	7.3 Bank: Dispute Processing
	 	 	14	 
	7.4 Cardholder: Support desk handling of all Cardholder
Inquiries/License
	 	 	16	 
	7.5 Cardholder: Card Maintenance
	 	 	16	 
	7.6 Cardholder: Voice Response Unit (VRU) Services
	 	 	17	 

 

 

	 	 	 	 	 
	7.7 Bank and Cardholder Web-Site Support
	 	 	17	 
	 
	 	 	 	 
	8.0 Product and Servicer System Enhancements
	 	 	17	 
	 
	 	 	 	 
	8.1 Product Request Form (PRF)
	 	 	17	 
	8.2 Enhancement Scoping
	 	 	18	 
	8.3 Execution and Implementation
	 	 	18	 
	8.4 Right of Refusal
	 	 	18	 
	 
	 	 	 	 
	9.0 File and Data Exchange for Card Account
	 	 	18	 
	 
	 	 	 	 
	9.1 Data Retention and Storage
	 	 	19	 
	9.2 Communication Links
	 	 	19	 
	 
	 	 	 	 
	10.0 Fraud
	 	 	19	 
	 
	 	 	 	 
	10.1 Fraud Management and Detection
	 	 	19	 
	10.2 Fraud Investigation/Fraud Recovery (Charge back.)
	 	 	21	 
	10.3 Fraud Detection Improvement and Queue Management.
	 	 	22	 
	 
	 	 	 	 
	11.0 Product Support Calls
	 	 	22	 
	 
	 	 	 	 
	12.0 Implementation Services
	 	 	22	 
	 
	 	 	 	 
	13.0 Online Tools
	 	 	22	 
	 
	 	 	 	 
	13.1 Cardholder Tool and Website .
	 	 	23	 
	13.2 TSYS Management Tool
	 	 	23	 
	13.3 FTP Reporting Tool
	 	 	23	 
	 
	 	 	 	 
	14.0 Products Supported; Options
	 	 	24	 
	 
	 	 	 	 
	15.0 Reporting
	 	 	26	 
	 
	 	 	 	 
	15.1 Report Production and Management.
	 	 	26	 
	15.2 Data Extraction, Encryption, Delivery, and Receipt Services
	 	 	27	 
	 
	 	 	 	 
	16.0 Settlement, Funds Movement, and Reconciliation
	 	 	27	 
	 
	 	 	 	 
	16.1 Settlement Services
	 	 	28	 
	16.2 Funds Movement Services
	 	 	28	 
	16.3 Reconciliation Documentation
	 	 	28	 
	 
	 	 	 	 
	17.0 Transaction Processing
	 	 	28	 
	 
	 	 	 	 
	17.1 General Transaction Processing
	 	 	28	 
	17.2 Fees
	 	 	29	 
	 
	 	 	 	 
	18.0 Cooperation/Interface with Third-Parties
	 	 	29	 
	 
	 	 	 	 
	19.0 Other Services
	 	 	30	 
	 
	 	 	 	 
	20.0 Definitions
	 	 	30	 

 

 

	1.0	 	General

	 	1.1	 	Servicer. Servicer shall provide all services that are reasonably necessary or
appropriate for operation of the Wal-Mart Program, including with respect to Bank
Client and Cardholders, except those services that are expressly assumed by Bank under
this Schedule 1-B, as such services may be revised from time to time pursuant to the
terms of the Agreement (the “Services”).
	 
	 	1.2	 	Bank. Subject to the terms of the Agreement, Bank shall be responsible for
providing the following services in connection with the Wal-Mart Program:

	 	1.2.1	 	Setting Cardholder fees
	 
	 	1.2.2	 	Together with Servicer, setting marketing strategy
	 
	 	1.2.3	 	Card Issuance

	 	1.3	 	Scope of Services. Without limiting the scope of Servicer’s obligations under
Section 1, the Services to be provided by Servicer shall include the specific services
set forth in the remaining Sections of this Schedule.
	 
	 	1.4	 	Best Practices. Upon request by Bank, Servicer shall (i) conduct reasonable
research to determine pre-paid card industry “best practices” with respect to any
aspect of the Services, and (ii) perform such aspect of the Services in accordance with
“best practices.”
	 
	 	1.5	 	Policies and Procedures. Subject to the terms of the Card Program Services
Agreement between Bank and Servicer (the “Agreement”), Servicer shall deliver
to Bank for review, upon intervals reasonably specified by Bank, a comprehensive and
current set of all policies and procedures, training materials and/or compliance
materials developed and maintained by Servicer in connection the performance of its
obligations hereunder. In addition, upon request by Bank, Servicer shall provide Bank
with a report on all supplements, changes and modifications made by Servicer to any of
the foregoing. Bank acknowledges and agrees that as of the date hereof, Servicer has
delivered all such materials to Bank.
	 
	 	1.6	 	Soft Launch and Full Launch. All the Services set forth in this Schedule shall
be available for both the initial, limited location launch of the Wal- Mart Program
(the “Soft Launch”) and the chain wide launch (the “Full Launch”),
except for the following Services, which shall not be available during the Soft Launch:
Data Warehousing, fraud queuing (as described in Section 10.2.3), 11 digit customer
number (as described in Section 5.3.3.2), transactional history FTP file (as described
in Section 6.3).

 

 

	2.0	 	Relationship Management.
	 
	 	 	Servicer shall provide all relationship management services for the Wal-Mart Program, in
connection with which Servicer shall appoint an account manager to be Bank’s single point of
contact for Card products (the “Account Manager” or “AM”). If the AM is
unavailable for any reason, Servicer shall provide a back up AM at all times. The AM shall
be available at all times via a cell phone or pager and shall respond to all Bank issues and
requests in a timely manner as required in the SLAs set forth in Schedule 1-C (the
“SLAs”). Further, the AM shall provide all Card metrics, monitoring, and reporting
requirements as specified in the SLAs, and shall organize and attend quarterly review
meetings to assess SLA metrics, performance and Bank issues.
	 
	3.0	 	Marketing and New Card Set-Up

	 	3.1	 	Marketing. Servicer shall manage all media, advertising plans and marketing
materials in connection with which Servicer shall, without limitation, design, produce
and distribute (i) to Bank Client all marketing and related materials (including
Instant Issue Cards) for use by Bank Client in selling Cards, (ii) to Cardholders or
prospective Cardholders all promotional materials as reasonably instructed by Bank. All
such materials shall be approved in writing by Bank prior to distribution to Bank
Client or to Cardholders or prospective Cardholders. Notwithstanding the foregoing,
Servicer and Bank shall mutually agree to the allocation of costs of the development
and distribution of all such marketing materials, and Servicer shall not be required to
perform any obligations under this Section 3.1 without such mutual agreement.
	 
	 	3.2	 	New Card Set-Up. Servicer shall provide all services necessary for prospective
Cardholders to open new Cards via phone and online, and Servicer shall process
prospective Cardholders on a real time basis via XML messaging over web services. As
part of the Services, Servicer shall accept and process Bank Data and related files for
new Card set up. File and interface messaging formats shall be as mutually agreed by
Bank and Servicer. To the extent that new Cards are accepted and processed in batch
mode, any batch files shall be in the 101 file format, the Excel spreadsheet format
provided by Servicer. Servicer shall also commit to abiding by all SLAs regarding new
Card set up.
	 
	 	3.3	 	In-Store Displays. Servicer shall be responsible for the timely development,
distribution, set-up (for Soft Launch only) and management of all in-store displays,
fixtures and related collateral used to facilitate the sale or servicing of Cards at
Bank Client locations, including end-caps, kitting, and pamphlets. The parties will
meet and mutually agree upon in- store merchandising requirements prior to a broader
launch of the Wal- Mart Program.

 

 

	4.0	 	Authorizations

	 	4.1	 	General. Servicer shall provide all authorization services for Card products,
including the services described in this Article 4:

	 	•	 	Authorization Processing
	 
	 	•	 	Authorization Parameters and MCC (Merchant Category Code)
Tables

	 	4.2	 	Authorization Processing and Parameters

               4.2.1 Authorization-processing services shall include the capabilities required to receive,
enter, process, and post Card authorization activity.

               4.2.2 Servicer shall accept electronic requests, both in batch and in real- time modes, for
authorization of monetary Transactions (including purchases, payments, cash advances, ATM
withdrawals and merchandise returns).

               4.2.3 The accessing of Card accounts for an authorization at the Card level or account level,
including PIN verification, CVV and Cardholder address verification.

               4.2.4 Servicer shall switch to back-up authorization parameters, which parameters shall
reflect the same process as the primary parameters, immediately upon failure of the primary system.
Servicer will switch to the backup authorization system within thirty (30) minutes or less upon
failure of the primary system. The backup system shall reside on a separate hardware platform and
possess a separate copy of all Bank Data.

               4.2.5 Servicer shall have the ability to support all authorization parameters requested by
Bank, including the following (not applicable to Card load transactions):

	 	•	 	Single Transaction/purchase limits.
	 
	 	•	 	Number of Transactions allowed (daily).
	 
	 	•	 	Dollar spending amount allowed (daily).
	 
	 	•	 	Limits on Transaction frequency, Transaction amount or
aggregate amount of ATM withdrawals within a day.

               4.2.6 As Cardholders use their Cards to make Transactions, the Servicer System shall deduct
from the Cards on a real-time basis, all charges and fees as may be authorized, and add to the
Cards on a real time basis all load amounts; provided, however, that if such deductions and/or
additions cannot be made on a real time basis due to reasons outside of Servicer’s reasonable
control, then Servicer shall complete such additions and deductions as soon as practicable. Unless
otherwise approved by

 

 

Bank, once a Cardholder’s Card balance is depleted or would be depleted if a requested debit
amount is approved, the Servicer System will prevent the Cardholder from debiting the requested
amount, as applicable, until such time as the Cardholder has loaded sufficient funds to the Card,
except such transactions permitted or authorized by any Network, including, but not limited to
“under floor limit” transactions.

               4.2.7 The Authorization System shall provide the option to set up MCC’s at Program levels that
have the following parameter controls (not applicable to Card load transactions):

	 	•	 	Include MCC’s
	 
	 	•	 	Exclude MCC’s

	 	4.3	 	Authorization Response

               4.3.1 Servicer’s authorization response in connection with sale Transactions at Bank Client
locations shall include the Cardholder’s then available account balance.

	5.0	 	Collateral
	 
	 	 	Servicer shall provide all services for Card collateral (including correspondence, plastic,
mailers, letters, end caps and statements), including the services described in this Article
5.0:

	 	•	 	Mailers, correspondence and letters
	 
	 	•	 	Collateral production, insertion, mailing and management
	 
	 	•	 	Plastics embossing, production, induction and mailing
	 
	 	•	 	Statements production, enhancements and mailing
	 
	 	•	 	Collateral Inventory Management
	 
	 	5.1	 	Mailers, Correspondence and Letters. Servicer shall provide all correspondence
related services for the Cards, including the services described in this Article 5.1.
These services include:

	 	•	 	Mailers, Correspondence and Letters

               5.1.1 Mailers, Correspondence and Letters

Servicer will prepare correspondence to communicate with Cardholders according to Bank’s reasonable
requests and as mutually agreed to by Bank and Servicer. Subject to TSYS capabilities and the terms
of the Agreement, Servicer shall, at Bank’s request, add letter functionality to its correspondence
and letter capabilities in order to enhance

 

 

the correspondence system in accordance with Bank’s business requirements that may enable Bank to
create, maintain, revise, update, and organize letter formats in accordance with Bank’s business
requirements.

               5.1.2 PIN Selection

Servicer shall provide Cardholders the ability to obtain Card PINs via PIN selection via IVR.

	 	5.2	 	Collateral Production, Insertion and Mailing. Servicer shall provide all
services with respect to Collateral production, insertion, mailing and management for
Cards, including the services described in this Article 5.2. Collateral including Card
plastic, statements, Card carriers, and inserts to mailers and Card carriers. Subject
to the mutual agreement of Bank and Servicer, Collateral may be reasonably customized
for some or all Programs per Bank’s instructions. These services include:

	 	•	 	Collateral Production
	 
	 	•	 	Collateral Insertion and Mailing

               5.2.1 Collateral Production

                    5.2.1.1 Servicer shall perform all functions necessary to procure and administer collateral
using facilities certified by the applicable Network (e.g., Visa and Interlink) and using vendors
and facilities certified by the applicable Network (e.g., Visa and Interlink). Servicer’s
responsibility shall include:

	 	•	 	Inventory numbering, where applicable
	 
	 	•	 	Creation based on mutually agreed specifications
	 
	 	•	 	Storage
	 
	 	•	 	Revisions and Updates upon Bank request
	 
	 	•	 	Destruction upon Bank request
	 
	 	•	 	UPC Assignment and Management
	 
	 	•	 	Item Number Assignment
	 
	 	•	 	Management of Bank Process Logistics Requirements

               5.2.2 Collateral Insertion and Mailing

Servicer shall make available to Bank functionality enabling Bank to insert up to five (5) items of
collateral in card carriers.

 

 

	 	5.3	 	Plastics, Production, Embossing, Thermal-Printing, Induction and Mailing.
Servicer shall provide all Card and Plastic services for the Cards, including the
services described in this Article 5.3:

	 	•	 	Card production, embossing, thermal-printing (non-embossed),
induction, insertion and distribution
	 
	 	•	 	11 digit Cardholder identification number (not on magnetic
stripe for Soft Launch)

               5.3.1 Card production, induction, insertion and distribution

                    5.3.1.1 Servicer shall perform the functions necessary to produce, in the quantities and on
mutually agreed schedules, Cards using only processes and facilities certified by the applicable
Network(s) (e.g., Visa, Interlink) Servicer’s responsibility shall include the following:

                         5.3.1.1.1 Receive, inspect, and induct plastics within forty- eight (48) hours of receiving
Card plastics. Notify Bank of plastics that do not meet the applicable specifications provided by
Bank to Servicer. (Custom materials can be ordered with Bank’s approval via plastic proof or Bank
may order its own plastics.) In the event that Servicer determines that a custom collateral is
found to be defective, Servicer shall notify Bank of such defects within two (2) business days of
such determination.

                         5.3.1.1.2 Collect, organize, decipher, calculate and present (including through reports) the
Bank Data collected from the Servicer System, including any relevant electronic Card files
containing information concerning production of the Cards.

                         5.3.1.1.3 As requested by Bank, emboss plastics, including adding text, numbers, and logos,
in compliance with applicable Network Rules.

                         5.3.1.1.4 Encode the resulting Card in compliance with the applicable Network Rules.

                         5.3.1.1.5 Print required Bank information on Card carriers.

                         5.3.1.1.6 Produce 72-hour rush Card plastic for new or existing Cardholders, upon Cardholder
request, provided that Servicer must process plastic for next day delivery only if the Card is
requested by 6pm Central Time and the Cardholder has agreed to pay the associated fee. Delivery of
any such Card to an address other than the “bill to” address shall require a signed acknowledgment
of receipt from the Cardholder or other authorized recipient.

                         5.3.1.1.7 Servicer shall provide all support related to magnetic stripe parameters. Servicer
shall provide design support. Bank will supply to Servicer Card logo artwork which meets Servicer
specifications. Servicer will provide a

 

 

proof to Bank within seven (7) business days of receipt. Bank will notify Servicer of
acceptance and Servicer will send the proof to the applicable Network within two (2) business days.
Once Servicer receives all related materials and acceptance from the applicable Network, Servicer
and Bank will begin final testing.

                         5.3.1.1.8 Perform as requested by Bank services respecting the following: Card plastic
design/ production assistance, inserting, ultragraphic/graphic imaging, activation sticker
labeling, Card mailers, ultraforms, photo Card, rush plastics, Card pulls, and re-issuance of
lost/stolen Cards, in accordance with mutually agreed to policies and procedures.

                    5.3.1.2 Servicer shall perform all functions necessary to insert and deliver Reloadable Cards
to their intended recipients. Servicer’s responsibilities shall include the following:

	 	•	 	Trim, burst and fold the Card carriers.
	 
	 	•	 	Attach activation sticker to each Card, as requested by Bank.
	 
	 	•	 	Data match the Cards and the Card carriers.
	 
	 	•	 	Insert the Cards into the correct corresponding Card carriers.
	 
	 	•	 	Insert the Card carriers and any applicable Bank-approved
materials into the correct envelopes. Bank must adhere to material size and
paper specifications as outlined in the Servicer User Manuals previously
provided to Bank by Servicer.
	 
	 	•	 	Supply the required postage on those Card carrier envelopes
being mailed to their respective intended recipients by the US Postal Service.
	 
	 	•	 	Seal and deliver to US Postal Service facility/representatives
Card carrier envelopes being transmitted to their respective intended
recipients by the US Postal Service.
	 
	 	•	 	Seal and deliver to non-US Postal Service
facility/representatives Card carrier envelopes that are to be delivered to
their respective intended recipients by a courier other than the US Postal
Service.
	 
	 	•	 	Ship individual Cards and Card stacks (bulk cards) per Bank’s
delivery instructions to Bank Client locations.
	 
	 	•	 	Not ship Cards to locations outside of the United States.

                    5.3.1.3 Servicer shall log and code Cardholder’s record for plastic return and the date of
such return. Servicer shall destroy all returned plastics per the issuing Network Rules. Servicer
will supply Bank with a daily report of all returned plastics.

 

 

                    5.3.1.4 Servicer shall pull Cards, upon request, from daily and reissue embossing and thermal
printing work and destroy or ship such pulled Card plastics per Bank’s instructions.

                    5.3.1.5 Servicer shall pull unembossed and non-thermal printed Card stock and destroy/mail/or
ship the plastics per applicable Network Rules.

                    5.3.1.6 Servicer shall generate and print custom Card mailer information based on
specifications initially established at Wal-Mart Program initiation or conversion and/or as
modified at Bank’s request from time to time.

               5.3.2 Reporting Obligations and Provision of Information

                    5.3.2.1 Servicer shall produce and deliver reports to Bank according to mutually agreed
reporting guidelines not inconsistent with the Services Agreement concerning Servicer’s
Card/plastic production, insertion and distribution services. These reports shall be at the
individual Bank extended BIN, ISO or issuer level, where appropriate, and include the following:

	 	•	 	Monthly status report(s) of card/plastic production and
mailings and associated quality measurements including defect and cycle time
reporting.
	 
	 	•	 	Monthly card/plastic inventory report.

                    5.3.2.2 Servicer shall provide to Bank through its reporting system data relating to custom
Card/plastic storage, production and distribution as requested by Bank for Bank’s use in creating
reports for Bank and Bank Clients.

               5.3.3 11 digit Cardholder identification number

                    5.3.3.1 Print or have printed 11 digit Cardholder identification number on Permanent Cards.

                    5.3.3.2 Place 11 digit Cardholder identification number within track 2 of the magnetic stripe
by the later of March 31, 2007 or Full Launch

	 	5.4	 	Plastic and Collateral Inventory Management. Servicer shall control and manage
the inventory level of plastics (both internally and at Bank Client locations),
mailers, inserts, envelopes and other collateral in accordance with Bank’s reasonable
requirements including, for the Soft Launch of the Wal-Mart Program, the requirements
set forth in the “Distribution Center Proposed Solution for Pilot Launch” document
attached hereto as Exhibit A, in connection with which Servicer shall comply
with all Bank Client distribution requirements and Network Rules applicable to Cards
bearing Network marks. Servicer shall develop complete and comprehensive training
materials with respect to Servicer’s obligations under this Article, which materials
shall be subject to Bank’s

 

 

	 	 	 	review and approval, train all its personnel who are responsible for plastic and/or
collateral inventory management under the Wal-Mart Program in a manner that will
enable them to perform in accordance with such Program’s requirements, and monitor
such personnel’s compliance with such requirements. Servicer shall take appropriate
action against any Servicer personnel not complying with such requirements.
	 
	 	5.5	 	Statements. Servicer shall provide to Bank all services related to providing
statements to Cardholders, including the services described in this Article 5.5:

	 	•	 	Statement production, insertion and distribution
	 
	 	•	 	Statement inventory management, if Bank is utilizing a custom
statement.
	 
	 	•	 	Statement access and storage
	 
	 	•	 	Statement file creation
	 
	 	•	 	Electronic Access of Statements

               5.5.1 Statement Production, Insertion and Distribution.

Servicer shall collect, organize, decipher, and present (on-line, in tangible written form, and/or
electronically) Bank Data collected on the Servicer System. The Servicer System shall provide
account level coding to identify a Cardholder’s telephone request, and the date of such request, to
have statements mailed to Cardholder. Any such request may be withdrawn by Cardholder at any time
by contacting Servicer by telephone. From the Bank Data, Servicer shall prepare and deliver
Cardholder statements in form and substance, and at dates and frequency levels (including no later
than on the Servicer Statement Day of each month and on a “one-off’ basis), as mutually agreed to
by Bank and Servicer. Servicer shall not provide a written statement(s) to a Cardholder unless
requested by Cardholder. Servicer’s responsibilities shall include the following:

	 	•	 	Create a print-ready file for the production operation
containing the Bank Data needed to print statements.
	 
	 	•	 	Print Statements.
	 
	 	•	 	Trim, burst and fold statements and prepare for insertion
together with additional collateral requested by Bank into envelopes (not for
“one-off’ statements).
	 
	 	•	 	Provide Bank with the opportunity to review and approve
statements, including without limitation, designs and content fields. Statement
designs will be provided with in six (6) weeks from

 

 

	 	 	 	artwork/ design submission by Bank to Servicer. Bank must approve final
proofs.
	 
	 	•	 	Supply required postage for those envelopes being transmitted
to their respective intended recipients by the US Postal Service.
	 
	 	•	 	Seal and deliver to the appropriate US Postal Service
facility/representative envelopes containing statements that are to be
transmitted to their respective intended recipients by the US Post Office.
	 
	 	•	 	Review marketing materials received from Bank vendors/Client,
or Bank’s agents, to determine, in accordance with Bank instructions, including
those regarding weight restrictions for mailings, whether and when such
materials will be included in the applicable statement mailings. Bank is to
ensure the materials provided adhere to the size specifications for purposes of
insertion determined by Servicer.
	 
	 	•	 	Insert statements into correct envelopes in the order and
priority as instructed by Bank according to Servicer requirements. Servicer
will provide up to three (3) insertion pockets.
	 
	 	•	 	Servicer shall prepare and deliver duplicate or replacement
Cardholder statements as requested by Bank or Cardholders from time to time,
whether requested via help desk (as described in Article 6.0), online website
or otherwise (and for any status, except if the Card is in activation status,
but has not been activated). Servicer will mail the statements directly to the
address contained in the Cardholder record, as such address may be updated from
time to time by Bank or Cardholder.

               5.5.2 Statement Inventory Management

Servicer shall provide all statement inventory management services for Cards, including the
services described below for Bank custom statements:

                    5.5.2.1 Order and stock all materials required for statement production, including statement
envelopes and statement paper, so that there is an adequate supply available.

                    5.5.2.2 Provide inventory procurement assistance and inventory management of the Bank forms
and envelopes.

                    5.5.2.3 Provide inventory management of the Bank insert materials.

               5.5.3 Statement Access and Storage

 

 

Servicer shall provide all statement access and storage services for Cards, including the services
described below:

                    5.5.3.1 Servicer shall store and, upon Bank’s request, return to Bank statement data for a
period of no less than five (5) years from the date of creation or any longer period as may be
required by Applicable Law.

                    5.5.3.2 Produce replacement statements requested by Bank or Cardholders via an on-line or
phone request and mail the requested statements directly to the address designated in the request.

               5.5.4 Statement File Creation

                    5.5.4.1 Servicer shall provide to Bank statement file creation services for Cards, including
the following services: Servicer shall prepare print-ready files, including Cardholder statements,
in accordance with Bank’s proscribed parameters. Servicer shall promptly provide Bank with the
opportunity to review and approve the printed output of such files.

                    5.5.4.2 Based on Bank’s proscribed parameters (including Bank’s requirements pertaining to
weight management), Servicer shall include in statement files the appropriate print marks for any
applicable inserts, letters and messages. Servicer shall provide Bank the ability to review and
approve each month’s statement insert, letters and message set-up prior to mailing.

               5.5.5 IVR/VRU Access to Transaction History

                    5.5.5.1 Servicer shall provide Cardholders with IVR/VRU access to the last thirty (30)
transactions.

                    5.5.5.2 Servicer shall provide Cardholders on-line access to a history of their Card
Transactions for the past sixty (60) days plus current month-to-date, including purchases, loads
and any fees assessed in connection with such Transactions.

                    5.5.5.3 Upon request by Cardholders, Servicer shall provide Cardholders with a regularly
scheduled alert regarding their account balance via email and/or SMS transmission.

	 	5.6	 	Summary Disclosures. Servicer shall provide to Bank all services related to
providing Cardholders an online sixty (60) day Transaction summary and IVR/VRU access
to the last 30 transactions and current balance with respect to their Cards (each, a
“Summary Disclosure”), including the services described in this Article 5.6:

	 	•	 	Electronic Access of Summary Disclosures
	 
	 	•	 	Distribution of Summary Disclosures to requesting Cardholders.

 

 

               5.6.1 Electronic Access of Summary Disclosures

                         5.6.1.1 Servicer shall provide Cardholders with online access to their current Summary
Disclosures. Servicer shall also provide Cardholders with IVR/VRU access to their last 30
transactions.

               5.6.2 Distribution of Summary Disclosures to requesting Cardholders

Upon request by Cardholders, Servicer shall provide Cardholders with written copies of their
Summary Disclosures in accordance with the same requirements as set out in Article 5.5 applicable
to the provision of written Statements to Cardholders.

	6.0	 	Compliance and Legal. In connection with Servicer’s obligations under Section 7 of the
Agreement, Servicer shall comply with Bank’s Legal and Compliance Requirements as provided by
Bank to Servicer and as may be amended by Bank from time to time upon written notice to
Servicer. Unless otherwise instructed in the Legal and Compliance Requirements, Servicer’s
obligations shall include the following:

	 	6.1	 	USA Patriot Act. Upon set-up of each new Card, Servicer shall notify Bank in
accordance with mutually agreed to reporting procedures if it has not received any of
the following information from Bank with respect to such Card:

	 	•	 	Name
	 
	 	•	 	Physical Address (street, rr #, apt. #, city, state, zip code)
	 
	 	•	 	Unique Identifying Number (e.g., Social Security Number, Tax ID
Number or other acceptable number)
	 
	 	•	 	Date of Birth

Servicer shall refuse to issue a Permanent Card to any Cardholder, promptly upon direction by Bank
if appropriate identification of the Cardholder or prospective Cardholder is not obtained in
accordance with Bank’s policies. If a Cardholder is refused a Permanent Card by Bank, Bank will (i)
allow Cardholder to spend funds remaining on the Temporary Card, or (ii) at the Cardholder’s
request, issue a check to Cardholder in the amount equal to the funds loaded onto the Card
plus the sale price for the Card and any fees associated with such sale.

	 	6.2	 	OFAC. Servicer shall screen all new Cardholders to whom Bank proposes to issue
a Card, together with any authorized users of the Card, against the Office of Foreign
Assets Control (OFAC) database and shall

 

 

	 	 	 	promptly provide Bank with a report (as described below) of the Cardholders and
prospective Cardholders who match the information contained in the OFAC database, so
that Bank can take the appropriate action. If Bank so chooses, Servicer, upon
request, shall initiate recurring scans of Bank’s entire Card base against the most
current OFAC file on a monthly or quarterly basis and promptly provide Bank with a
report (as described below) of Cardholders who match the information contained in
the OFAC database, so that Bank can close such Card accounts immediately. Servicer
shall install the most recent version of the OFAC database within two (2) business
days of receipt.
	 
	 	 	 	Within twenty-four (24) hours of the completion of each screening process for any
Cardholder or prospective Cardholder who matches the information contained in any
OFAC database, Servicer shall provide Bank with a report to include First Name, Last
Name, Middle Initial, Address, City, State, Zip, Social Security Number or Tax
Identification Number in a mutually agreed upon format (each an “OFAC
Report”). Bank shall review and research Cardholders information contained in
the OFAC Report and advise Servicer of research findings. Servicer shall update
Cardholder’s records pursuant to the OFAC Report findings communicated by Bank, or
other communication from Bank relating to Cardholders who match the information
contained in the OFAC database, which may be derived from other processes from time
to time.
	 
	 	 	 	Servicer shall refuse to issue a Card, or cancel any outstanding Card, promptly upon
direction by Bank with respect to any Cardholder or prospective Cardholder that
appears to be in the OFAC database.
	 
	 	6.3	 	Bank Secrecy Act/Anti-Money Laundering. On a daily basis during Full Launch,
provided that Bank and Servicer have established a mutually agreeable scope and
procedure, Servicer shall provide a FTP file transmission to Bank containing all
transactional activity for each given day within that daily period for each Card, as
extracted from Servicer’s data warehouse. Servicer shall reasonably cooperate with Bank
in conducting fraud detections, investigations and filing Suspicious Activity Reports
with respect to Card transactional activity.
	 
	 	 	 	If in the course of fraud detection and investigation Servicer identifies suspicious
activity that requires filing of a Suspicious Activity Report under Applicable Law,
Servicer shall provide Bank with all information within its possession regarding
such activity, and cooperate with Bank so that Bank may file a SAR.
	 
	 	6.4	 	Regulation E. Servicer shall respond to and resolve all Cardholder and Card
related disputes, inquiries and errors referred to Servicer by Bank within the time
frames and requirements set forth in Regulation E and in compliance with all policies
and procedures related to dispute processing

 

 

	 	 	 	services in accordance with applicable Network Rules. Without limiting the
foregoing, Servicer shall fulfill Bank’s obligations under and in compliance with
Section 205 of Regulation E (except that Servicer shall comply with the final rule
related to payroll cards instead of providing periodic statements to all customers),
provided that (i) Servicer shall seek prior written approval of any policy,
procedure, description or other material that affects Bank’s compliance with such
sections of Regulation E, (ii) Bank cooperates with Servicer in connection with its
performance of its obligations under this Section, including promptly funding any
provisional (and final) credits to Cardholder accounts, as appropriate.

	7.0	 	Customer Service and Support. Servicer shall provide all support services to Cardholders
and/or Bank, including:

	 	•	 	Bank: Support desk handling of all Bank Inquiries
	 
	 	•	 	Bank: Card Account Maintenance
	 
	 	•	 	Bank: Dispute Processing
	 
	 	•	 	Cardholder: Support desk handling of all Cardholder Inquiries/License
	 
	 	•	 	Cardholder: Card Account Maintenance
	 
	 	•	 	Cardholder: Voice Response Unit (VRU) Services
	 
	 	•	 	Cardholder: Website Report
	 
	 	7.1	 	Bank: Support Desk Inquiries. Servicer shall provide Bank with an escalation
process to address all Bank inquiries submitted via telephone and/or in written
correspondence (e.g. lost/stolen Cards, PIN reset, disputes under Regulation E).
	 
	 	7.2	 	Bank: Account Maintenance. Servicer shall perform Bank requested maintenance
to all Cards as may be reasonably requested by way of written correspondence (including
e-mail).

For the avoidance of doubt, servicing of Bank requested maintenance to Cardholder data elements is
part of the Services. Servicer shall perform Bank requested maintenance to Cardholder Card data
elements whether such requests are received by Servicer (i) through written correspondence or (ii)
through e-mail. Servicer will provide Card maintenance services in accordance with SLAs as provided
in Schedule 1-C.

	 	7.3	 	Bank: Dispute Processing. In addition to the services described in Section 7.4
with respect to Regulation E, Servicer shall provide all dispute processing and error
resolution services for all Card related errors and disputes, including PIN based
disputes, all in accordance with Applicable

 

 

	 	 	 	Law and in compliance with applicable Network Rules. These services include those
related to:

	 	•	 	Charge backs
	 
	 	•	 	Unauthorized Charges
	 
	 	•	 	Re-presentments
	 
	 	•	 	Arbitration of Merchant Disputes
	 
	 	•	 	Network Disputes
	 
	 	•	 	Network Compliance Violations by Merchant
	 
	 	•	 	Draft Requests
	 
	 	•	 	Research

	 	 	 	In addition, Servicer will maintain and comply with all policies and procedures
related to dispute processing services in accordance with Applicable Law and
applicable Network Rules. Any write-off of a disputed amount or loss that is caused
by or arises from Servicer missing required time frames or not complying with
Applicable Law or applicable Network Rules shall be the sole responsibility of
Servicer, unless such compliance failure was due to a delay or error by Bank.

               7.3.1 Charge backs.

Servicer shall issue account charge backs where appropriate and necessary. All Transactions that
meet all criterions agreed upon by Servicer and Bank, such criterion to be in compliance with
applicable Network Rules and Applicable Law, will be issued charge backs by Servicer in an effort
to recover funds from a merchant that has either made an error or charged an amount not authorized
by Servicer or Bank.

               7.3.2 Re-presentments

Following charge back procedures, Servicer shall review and make a commercially reasonable decision
with respect to any Transaction that is re-presented by a merchant in an effort to recover funds
charged back from the Bank. Servicer shall provide Bank activity reports that detail all signature
based re-presentments submitted, the dispositioning of each such re-presentment and, for cases
where re-presentment was allowed, the reason for such allowed re-presentment. These reports shall
be provided to Bank on each day for which signature based re-presentment activity occurs. Servicer
shall provide Bank daily status reports of all signature based and PIN based re- presentment
activity if and when requested by Bank.

               7.3.3 Arbitration of Merchant Disputes

 

 

If Servicer reasonably determines that a dispute should be taken to arbitration, Servicer shall
pursue any and all avenues to win each arbitration case approved by Bank. Bank commits to make
decisions for each arbitration request from Servicer within applicable Network timeframes. Servicer
shall be responsible for all Network fees associated with such arbitration cases.

               7.3.4 Network Compliance violations by Merchant

Servicer shall file compliance violation reports to the Networks where appropriate and necessary
when charge backs and auto-charge backs do not exist. For Transactions that meet all agreed upon
criteria, compliance will be filed in order to recover funds from a merchant that has either made
an error or charged an amount not authorized by Servicer or Bank when no charge back right exists
and the amount is in direct violation of an applicable Network Rule. Servicer shall notify Bank of
any such violation, as well as file reports, as appropriate, in accordance with Network
requirements.

               7.3.5 Draft Requests

Servicer shall comply with all Bank or Cardholder initiated Draft Requests within the timeframes
outlined in applicable Network Rules as well as with Applicable Law. Servicer shall indemnify Bank
from and against any claims or losses (including payment of attorneys fees) resulting from its
failure to meet such timeframes, except any such failures attributable to a merchant. Servicer
shall pursue enforcement of charge backs and other rights against merchants and other parties
pursuant to mutually-agreed guidelines within the framework of applicable Network Rules as well as
Applicable Law, in the event the failure is attributable to such parties.

               7.3.6 Research

Upon request by Bank, Servicer shall promptly investigate and report back to Bank regarding matters
relating to any Cardholder or merchant dispute in connection with a Transaction.

	 	7.4	 	Cardholder: Support desk handling of all Cardholder Inquiries/License.
Servicer shall provide a support desk to receive and respond to all Cardholder
inquiries submitted via telephone and/or in written correspondence (e.g. lost/stolen
Cards, PIN reset, disputes under Regulation E). Bank hereby grants to Servicer a
non-exclusive, revocable, royalty free license within the United States to use Bank’s
“Money Bank” tradename and trademarks in connection with providing such support desk
services. Any use of such tradenames and trademarks by Servicer must be approved in
writing in advance by Bank at least fifteen (15) days prior to use, and must comply
with the Agreement and the most recent written usage guidelines, if any, that are
delivered by Bank to Servicer.
	 
	 	7.5	 	Cardholder: Card Maintenance. Servicer shall perform Cardholder requested
maintenance to with respect to Cards as may be requested telephonically or by way of
written correspondence.
	 
	 	 	 	For the avoidance of doubt, providing Cardholder requested maintenance to Cardholder
Card data elements is part of the Services. Servicer shall

 

 

	 	 	 	perform Cardholder requested maintenance to Cardholder Card data elements when such
requests are received by Servicer telephonically. Servicer will provide maintenance
services in accordance with SLAs as provided in Schedule 1-C.
	 
	 	7.6	 	Cardholder: Voice Response Unit (VRU) Services. Servicer shall provide
Cardholders VRU services as mutually agreed in writing by Bank and Servicer.
	 
	 	7.7	 	Bank and Cardholder Web-Site Support. [Refer to Section 13 – Online Tools].

	8.0	 	Product and Servicer System Enhancements. Subject to the terms of the Agreement, Servicer
shall on a fee basis enhance its products and the Servicer System when new services and/or
functionality is requested by Bank or is required to make the Servicer System compatible and
properly configured and integrated to work as a system with Bank’s systems and any hardware or
software vendors of Bank, and any upgrades to any of the foregoing. Product enhancements shall
comply with the process for new product and feature introduction described in this Article and
in the Agreement. This includes completing a formalized new product and feature introduction
process as mutually agreed by the parties. The AM shall be responsible for coordinating, on
behalf of Servicer, all new products, product enhancements, developing the relationship,
facilitating quarterly meetings, and assisting Bank in meeting strategic needs with respect to
the Card product, Enhancements and related Services. Notwithstanding anything in this Section
8, Servicer shall not be required to provide any product or Servicer System enhancements if
such an enhancement would, in the reasonable discretion of Servicer, compromise the
architectural integrity, security, reliability or performance of the Servicer System, unless
such enhancement is required to comply with Applicable Law.

	 	 	 	The following product enhancement services and/or forms shall be provided by
Servicer including:

	 	•	 	Product Request Form
	 
	 	•	 	Enhancement Scoping
	 
	 	•	 	Execution and Implementation

	 	8.1	 	Product Request Form (PRF). Servicer will reasonably assist Bank in completing
a PRF (such PRF shall be in the format as mutually agreed by the parties) for any New
Product Development Request, Enhancement or other projects. Information contained
within the PRF shall include the details, description, reason substantiating the
request, and timing

 

 

	 	 	 	associated with the request. Servicer will confirm with Bank that the PRF is
substantially complete and will assign an implementation manager and conversion
analyst to oversee and manage Servicer internal resources and work associated with
developing, testing and implementing any enhancement mutually agreed to by Bank and
Servicer.
	 
	 	8.2	 	Enhancement Scoping.

               8.2.1 Subject to the terms of the Agreement, Servicer shall scope all requests for new
products, services or enhancements including, without limitation, New Product Development Requests
subject of a PRF, and provide Bank with related time and/or cost estimates and/or options, all as
described in the Agreement and as otherwise reasonably requested by Bank.

	 	8.3	 	Execution and Implementation. Servicer shall complete the development,
testing, production and documentation of all mutually agreed to New Product Development
Requests, Enhancements or other projects reasonably requested by Bank. Each new project
shall be delivered based on the timing and cost estimate provided by Servicer, unless
Bank submits any change to the New Product Development Request. Subject to the terms of
the Agreement, Servicer will reasonably cooperate with Bank, and as requested, any
third parties, in the development, testing and implementation of any New Product
Development Requests, Enhancements or other projects. Servicer shall assign an
implementation manager and conversion analyst to such projects as mutually agreed by
the parties.
	 
	 	8.4	 	Right of Refusal. Servicer shall provide Bank an installation date within
thirty (30) Business Days after Bank’s receipt of the requested written hours and cost
estimates for the relevant project. After that time, the Bank shall have up to ten (10)
Business Days to accept or refuse the project, thus canceling the project and any
associated costs, unless Bank requires additional information (in which case the time
within which Bank must accept or reject the project shall be extended until ten (10)
Business Days after Bank obtains all required information.
	 
	 	 	 	Notwithstanding the foregoing, Bank may cancel implementation of any project
resulting from a PRF at any time upon notice to Servicer, provided that in such
event Bank shall be responsible for payment of all approved costs incurred by
Servicer up to the point of cancellation.

	9.0	 	File and Data Exchange for Card Account.

	 	9.1	 	Servicer shall provide reports to Bank via an FTP site pursuant to Section 15.0
for Soft Launch. Bank and Servicer shall work together in good faith to define and
develop a mutually agreed to scope and nature of data exchange between the parties.

 

 

	 	9.2	 	Data Retention and Storage

               9.2.1 Servicer shall retain for a period of at least five (5) years, or any longer period as
may be required by Applicable Law, all Cardholder account data and any other Bank Data, all in
compliance with Applicable Law.

	 	9.3	 	Communication Links.

               9.3.1 As requested by Bank, Servicer shall install, provide or cause to be installed or
provided the systems and communication links reasonably necessary to transmit Bank Data and the
files, data and transmissions described in Sections 9.1 and 9.2 to and from its facilities or
equipment to and from the facilities or equipment of Bank.

               9.3.2 Servicer shall, during the Term, maintain such systems and links for communicating in
good working order.

               9.3.3 The method of transmission and the media employed will be proposed by Servicer and be
subject to approval by Bank. The Parties shall take into consideration relevant factors such as
traffic type, in-bound and outbound message sizes, traffic loading distribution, and the equipment
or devices which are or may be used.

	10.0	 	Fraud. Servicer shall provide information, functionality and services as requested by Bank
to minimize and manage Card fraud. Servicer shall make available and perform the fraud
services set forth below. These services include:

	 	•	 	Fraud Management and Detection
	 
	 	•	 	Fraud Investigations and Fraud Recovery (Charge backs)
	 
	 	•	 	Fraud Queue Management (not available at Soft Launch)
	 
	 	10.1	 	Fraud Management and Detection

               10.1.1 Servicer shall provide Bank and Cardholders with fraud management and fraud detection
services through use of the Servicer’s fraud detection system and as otherwise may be required by
Bank.

               10.1.2 Upon Bank’s request, Servicer shall establish supplemental fraud detection strategies
to fulfill Bank’s fraud detection requirements. These strategies shall be tested in a development
environment prior to implementation to ensure fraud detection effectiveness and to measure the
impact to Servicer’s fraud detection organization. If during testing the defined strategies do not
perform satisfactorily, they shall be modified to suit Bank and Servicer. These strategies shall be
made available for review on a monthly basis.

 

 

               10.1.3 Upon Bank’s request, Servicer shall provide Bank with the following Card fraud
services:

	 	•	 	Monitoring authorizations queued as a result of the fraud
strategies or fraud score.
	 
	 	•	 	Place outbound telephone calls to home and business telephone
numbers of Cardholders who have exhibited suspicious activity using their Card.
	 
	 	•	 	Manual review of Card activity for fraud Card Activity shall be
monitored by Servicer using specific parameters as mutually established by Bank
and Servicer. Customized parameter rules may be developed and established
should Bank experience a unique fraud event.
	 
	 	•	 	Daily provision to Bank of Card authorization approval rates,
itemized Transaction type (e.g., purchases)

               10.1.4 If Servicer is unable to contact the Cardholder with respect to fraud issues, Servicer
shall leave a message on the Cardholder’s message machine or with a responsible person for the
Cardholder to contact Servicer at a toll-free number. Such message script must be reviewed and
approved by Bank prior to use.

               10.1.5 When the Servicer call results in contact with the Cardholder, and the Cardholder
validates the authorization activity, Servicer shall record an on-line account memo into the
Servicer System indicating the results of the call utilizing its screens. Servicer will note on
Servicer’s system of record when a Card is “warm blocked” (i.e., can load but not use funds) or
confirmed fraud. Detailed reports on Cards that have undergone any status change during the
statement period shall be available to Bank through Servicer’s Loss Management reporting.

               10.1.6 When the Servicer call results in contact with the Cardholder and the Cardholder is
unable to validate the activity, Servicer shall initiate a Lost/Stolen Report and place a block on
the Card to prevent further authorizations. Servicer shall record an on-line Card memo on the
Cardholder Card record, indicating the results of the call.

               10.1.7 If Servicer observes activity, which appears uncharacteristic or unusual for the
specific Card, and Servicer is unable to successfully contact the Cardholder, then Servicer may
place a block on the Card to prevent further authorization approvals until the Cardholder
successfully verifies the activity.

               10.1.8 Servicer shall provide Bank with lost/stolen/fraud reporting services. Lost and stolen
reports from Bank’s Cardholders are recorded on the Servicer System by on-line entries, which
automatically change the external status on the

 

 

Servicer System and block authorizations for the Card. These Services shall be available to
Cardholders 24 X 7.

               10.1.9 Servicer shall report to the applicable Network those accounts that qualify for warning
bulletin protection or the exception file by reason of a lost or stolen report entry. Servicer
shall list such accounts accurately by region and for a number of days equal to the time remaining
until Card expiration. Listing an account on the warning bulletin may provide Bank with charge back
and/or authorization protection. For the avoidance of doubt, Servicer shall bear all costs and
expenses associated with warning bulletins.

               10.1.10 As part of its fraud prevention services, Servicer shall immediately block new
Transactions with respect to Cards in the event that a Card has been reported lost or stolen.
Thereafter, Servicer shall de-activate the Card, transfer any related funds or credits to a
replacement Card, and issue and send such replacement Card to the Cardholder.

               10.1.11 In the event that any Bank Data that is stored by Servicer or transmitted by or to
Servicer and that relates to Cardholders is compromised, Servicer shall provide to the affected
Cardholders (at no cost to Cardholders or Bank) identity theft victim assistance services. All such
services must be reviewed and approved in advance by Bank.

               10.1.12 “Code 10” Calls. Servicer shall accurately respond to merchant “Code 10” calls (i.e.,
calls from merchants seeking validation of Cardholder ID) for information verification requests.

	 	10.2	 	Fraud Investigation/Fraud Recovery (Charge back.)

               10.2.1 Charge backs shall be initiated by Servicer on all Bank’s Cards that meet defined
criteria and qualify for specific charge back rights per applicable Network Rules.

               10.2.2 At Full Launch, as part of its fraud control services provided to Bank, Servicer shall
provide the following fraud reporting services on Bank’s behalf to each applicable Network.
Security detail transactions (status codes used to place Cardholders in various status states –
“hot”, “lost”, etc.) shall be used to add, update or delete Transaction records on Servicer’s
security master file (Servicer’s negative file containing Cards blocked for use). These
Transactions will generate and deliver a fraud advice record to the applicable Network. Lost or
stolen Cards and related monetary values shall be researched and disposition codes entered by
Servicer to record fraud, counterfeit, and charge backs. Fraud detail information shall be
transmitted to the applicable Network by Servicer in compliance with Applicable Law.

               10.2.3 To the extent that any investigation results in a determination that a Transaction is
fraudulent, then Servicer shall charge-off after ninety (90) days of no cardholder transactional or
recover payment activity, or otherwise remove, the amount of the fraudulent item from the
Cardholder’s Card.

 

 

	 	10.3	 	Fraud Detection Improvement and Queue Management.

               10.3.1 Servicer shall have the ability to detect fraudulent activity on Cards. Servicer shall
provide to Bank a written analysis of the reports interpreting the performance of the existing
algorithms and strategies for detecting and addressing fraud, and written recommendations for
changes or updates to such algorithms or strategies to improve their performance. Servicer shall
provide a monthly report of current fraud detection strategies and performance.

               10.3.2 Servicer shall have the ability to build fraud queues around designated Bank criterion,
as supplied by Bank. Bank acknowledges that all Servicer debit fraud detection clients are
monitored under the same baseline parameters, but that Servicer will create customized fraud queues
and parameters, as requested by Bank, in order to supplement such baseline parameters. These queues
and criterion shall be tested in a development environment prior to implementation to ensure fraud
detection effectiveness and to measure the impact to Servicer’s fraud detection organization. If
during testing the queues and criterion do not perform satisfactorily, they shall be modified to
suit Bank and Servicer. These queues and criterion shall be reviewed on a monthly basis.

	11.0	 	Product Support Calls. Servicer shall receive, handle and resolve all support calls and
issues from Bank employees in relation to any system related problems associated with the Card
products and services, including such problems associated with the Servicer System, any
Servicer owned/supported system, Cardholder websites, file and data exchanges, data
warehouses, databases, queue management systems, fraud systems, Info security, administration
systems, reporting systems, etc.
	 
	12.0	 	Implementation Services. Servicer will provide all implementation management services for
Card products, including the services described below:

	 	•	 	Weekly status update call between Servicer and Bank, as appropriate and
requested by Bank and/or designated third parties who may be instrumental in effecting
the implementation of the Card product or any enhancements to the Card product
	 
	 	•	 	Testing and quality control process around all development work and set-ups
	 
	 	•	 	An implementation manager
	 
	 	•	 	Implementation dates as mutually agreed.
	 
	 	•	 	In the event of a “rush” request by Bank, Servicer will work with Bank to
accommodate Bank’s time frames.

	13.0	 	Online Tools. Servicer will itself or through a permitted subcontractor (e.g., TSYS) provide
the following online tools and services, each of which shall be

 

 

	 	 	accessible using commonly available web-browsers (i.e., Internet Explorer, Netscape). Such
tools and services shall conform to Bank’s security requirements:

	 	•	 	Cardholder Tool and Website — A web based Cardholder tool used to view
Transactions and balances via the internet.
	 
	 	•	 	TSYS Access – View-only access which may be used by Bank, as the issuing Bank,
to interface into the Servicer System in order to, among other things, check Card
transactional activity.
	 
	 	•	 	FTP Reporting Tool – Bank may use this web-reporting tool to view all reports
described in this Schedule.
	 
	 	13.1	 	Cardholder Tool and Website.

Servicer shall design, host and provide a Cardholder website and related Cardholder services for
Card products, including the services described in this Article.

Servicer shall provide services to support its Cardholder Tool and Website, as well as other
Cardholder tools that Bank may require to support other Card products from Servicer. Cardholders
may use the Cardholder Website to perform Card functions, including the following:

	 	•	 	View Card Transaction activity
	 
	 	•	 	View Statements (when developed by TSYS)
	 
	 	•	 	Request copies of Cardholder statements

Through a project request, Bank may request changes to the existing screens and content of this
Cardholder website.

	 	13.2	 	TSYS Management Tool

Servicer shall provide Bank with view-only access to TSYS which may be used by Bank, as the issuing
Bank, to interface into the Servicer System in order to, among other things, check Card
transactional activity.

	 	13.3	 	FTP Reporting Tool

Servicer shall provide Bank access to a FTP reporting tool to view reports as provided in Section
15.1 below. For the avoidance of doubt, the provision of such access does not remove or otherwise
waive Servicer’s obligation to provide and perform other Services related to reporting.

	14.0	 	Products Supported; Options. As mutually agreed to by Bank and Servicer (including agreement
on cost), Servicer shall provide the Services for the types of Cards described below having
the below described options:

 

 

	 	•	 	General Card Options

	 	o	 	Reloadable
	 
	 	o	 	Instant issue
	 
	 	o	 	Branded

	 	•	 	Card type options

	 	o	 	Branded
	 
	 	o	 	Unbranded

	 	•	 	Card Stock

	 	o	 	Custom
	 
	 	o	 	Generic

	 	•	 	Embossing
	 
	 	•	 	Thermal Printing
	 
	 	•	 	Card activation labels

	 	o	 	Custom
	 
	 	o	 	Standard

	 	•	 	Card Encoding

	 	o	 	Expiration dates
	 
	 	o	 	Card number
	 
	 	o	 	Service code
	 
	 	o	 	CVV, CVV2

	 	•	 	Card Carrier for both mailed Cards and Cards distributed at POS.

	 	o	 	Custom
	 
	 	o	 	Standard

	 	•	 	Inserts
	 
	 	•	 	Envelopes

	 	o	 	Custom
	 
	 	o	 	Standard

	 	•	 	Card Ordering

 

 

	 	o	 	Batch
	 
	 	o	 	Expedited
	 
	 	o	 	Instant Issue
	 
	 	o	 	Manual

	 	•	 	Card Shipping Options

	 	o	 	Fed-Ex or other courier service
	 
	 	o	 	Direct Mail

	 	•	 	Funding options

	 	o	 	ACH (direct deposit only)

	 	•	 	Statements upon request

	 	o	 	Paper
	 
	 	o	 	Online
	 
	 	o	 	Bi-lingual (project request by Bank required, subject to TSYS
availability)

	 	•	 	IVR/VRU

	 	o	 	CRV block removal
	 
	 	o	 	Balance inquiry
	 
	 	o	 	Transaction history
	 
	 	o	 	PIN change
	 
	 	o	 	English/Spanish

	 	•	 	Card Management System

	 	o	 	Authorizations
	 
	 	o	 	Batch processing
	 
	 	o	 	Transactional limits
	 
	 	o	 	Adjustments
	 
	 	o	 	Card activation
	 
	 	o	 	PIN generation
	 
	 	o	 	Organizational hierarchy
	 
	 	o	 	Funds movement

 

 

	 	•	 	PIN handling
	 
	 	•	 	Risk Management

	 	o	 	OFAC verification
	 
	 	o	 	Fraud reporting
	 
	 	o	 	Never Received cards
	 
	 	o	 	Patriot Act/Anti-Money Laundering data

	 	•	 	Bank Service

	 	o	 	Lost/Stolen reporting
	 
	 	o	 	Escalation process
	 
	 	o	 	Receive, Research, Handle, Respond to and Resolve all
Cardholder inquiries and disputes (whether via phone, Cardholder website, or
written correspondence.)

	 	•	 	Portfolio Management

	 	o	 	Closing Cards
	 
	 	o	 	Purging Cards

	 	•	 	Settlement Features

	 	o	 	Settle to G/L
	 
	 	o	 	Network adjustments

	15.0	 	Reporting. Servicer shall provide all report production services for the Wal-Mart Program
Cards, including the following:

	 	•	 	Report Production and Management
	 
	 	•	 	Delivery
	 
	 	•	 	Data Warehousing, when requested and at Bank’s additional expense, on mutually
agreed to terms, but in no event for Soft Launch.
	 
	 	15.1	 	Report Production and Management.

               15.1.1 Servicer shall provide reports via FTP site with respect to the Services and any Bank
Data pursuant to which Servicer shall, as requested by Bank, produce reports requested by Bank on a
daily, weekly, monthly, quarterly and yearly basis. Servicer shall generate and store Transaction
report data.

               15.1.2 Servicer shall generate and distribute such reports via FTP site and in a format which
permits Bank to view, manipulate, print, and store the reports.

               15.1.3 Servicer shall directly transmit to Bank, copies of the Bank files in a mutually agreed
upon format, if so requested by Bank.

 

 

               15.1.4 Servicer shall produce and provide reports for the following areas and any other
reports as required in this Schedule:

	 	•	 	Negative Match Report
	 
	 	•	 	Multiple Cards Report
	 
	 	•	 	Authorization Details
	 
	 	•	 	Balance Inquiries on accounts not activated
	 
	 	•	 	Blocked account balances
	 
	 	•	 	ATM Decline Details
	 
	 	•	 	API Declines/Approvals
	 
	 	•	 	High Account balance
	 
	 	•	 	Multiple Loads by SSN/Other ID
	 
	 	•	 	Credit Rating Information
	 
	 	•	 	Merchant Credits
	 
	 	•	 	Total Posted Transactions
	 
	 	•	 	Lost/Stolen Report
	 
	 	•	 	Total Overdrafts
	 
	 	•	 	Direct Deposit ACH Transactions Over $1000
	 
	 	•	 	Direct Deposit ACH Reject and Return Report
	 
	 	•	 	Activation Report
	 
	 	•	 	Sales Invoices
	 
	 	•	 	Daily Settlement Sheet
	 
	 	•	 	Monthly Cardholder Refund Reimbursement Invoice
	 
	 	•	 	Monthly Settlement/Total Fees
	 
	 	•	 	Monthly Interchange Settlement
	 
	 	•	 	Reconciliation/Activity File
	 
	 	•	 	Daily Marketing Report Detail
	 
	 	•	 	Weekly Top 5 Merchant/MCC
	 
	 	•	 	Monthly Marketing Report Detail

	 	15.2	 	Data Extraction, Encryption, Delivery, and Receipt Services

               15.2.1 Bank and Servicer shall work together in good faith to define and develop mutually
agreeable data extraction, encryption, delivery and receipt services.

	16.0	 	Settlement, Funds Movement, and Reconciliation. Servicer shall provide complete settlement,
funds movement and reconciliation services, including the following services:

	 	•	 	Settlement Services
	 
	 	•	 	Funds Movement Services
	 
	 	•	 	Reconciliation Documentation 16.1 Settlement Services

Servicer shall settle required funding with various Networks as needed on a [***] basis.
Settlement services shall be provided in connection with, but not limited to, the following
Networks:

 

			
	***	 	   Confidential material redacted and
filed separately with the Commission

 

 

	 	•	 	Visa
	 
	 	•	 	Interlink
	 
	 	16.2	 	Funds Movement Services

Servicer shall be responsible for providing Bank with reporting required for accurate movement of
funds between the funding and activity bank accounts on a [***] basis as required by the
various Network and/or Bank funding activities and Cardholder activities. Bank shall be responsible
for accurate movement of funds between various bank accounts owned by Bank.

	 	16.3	 	Reconciliation Documentation

Servicer shall provide Internet access to the following report(s) required to reconcile settlement
and funds movement services:

	 	•	 	Daily Activity File

Servicer has ownership over the processing accuracy and timely availability of these reports. In
the event the Network Daily Reports Tool is not accessible or the reports were not published to the
Networks Daily Report website, Servicer shall email (encrypted) or fax required reports as needed
to the Bank Finance contact.

	17.0	 	Transaction Processing. Servicer shall all provide Transaction processing services for Bank
Cards. These services include the following processes:

	 	•	 	General Transaction Processing (to include reloads, balance inquiries, debit
purchases, ATM withdrawals, direct deposits, cash back and others as specified by
Bank).
	 
	 	•	 	Fees
	 
	 	17.1	 	General Transaction Processing

               17.1.1 Servicer shall provide all Transaction-processing services with the capability required
to receive, enter, process and post Card Transaction activity on a real time basis. The processing
and posting of Transactions shall be accomplished using a wide variety of controls and settings
available to and selected by Bank. Monetary Transactions, including debit and credit sales,
returns, refunds,

 

			
	*** 	 	   Confidential material redacted and
filed separately with the Commission

 

 

adjustments, charge backs, and payments shall be supported on a real time basis. Other non-monetary
Transactions shall be supported and used to maintain non- monetary account information.
Authorization Transactions shall be supported on a real time basis. Bank acknowledges that Servicer
will use the TS1 Platform for Transaction processing. Servicer shall not use a different platform
for Transaction processing without first obtaining Bank’s written consent.

               17.1.2 Servicer shall provide Transaction-processing services for all monetary Transactions
received by Servicer from the applicable Network for posting to the Cardholder account.

               17.1.3 Servicer shall receive and accept Cardholder direct deposits from Bank’s third-party
service provider.

	 	17.2	 	Fees

               17.2.1 Servicer shall provide Bank the ability to assess and reasonably manage the following
fee types, at the BIN level, including:

	 	o	 	Monthly Account Maintenance Fee
	 
	 	o	 	Domestic ATM Withdrawal
	 
	 	o	 	International ATM Withdrawal
	 
	 	o	 	Teller Cash Withdrawal
	 
	 	o	 	Domestic ATM Inquiry
	 
	 	o	 	International ATM Inquiry
	 
	 	o	 	Card Replacement
	 
	 	o	 	Statement Reprint
	 
	 	o	 	Live Bank Service
	 
	 	o	 	Dormant/Inactivity fee
	 
	 	o	 	Activity fee
	 
	 	o	 	Point of sale (Signature or PIN)
	 
	 	o	 	IVR/VRU

               17.2.2 Servicer shall provide Bank the ability to assess and manage all fee criteria,
including but not limited to, include/exclude fee criteria options and amounts and targeted
Transaction activity for all Clients and Programs.

	18.0	 	Cooperation/Interface with Third-Parties. In connection with providing the Card products and
services to Bank and Cardholders, Servicer shall reasonably cooperate with any third-party
provider(s) of goods, software or services to Bank in support of or in connection with Bank’s
and/or Cardholder’s receipt of such products and services.

 

 

	19.0	 	Other Services. Servicer agrees and acknowledges that it is responsible for providing all
services on behalf of Bank in connection with the Bank’s issuance of Cards, and the use of
such Cards, as required in accordance with commercially reasonable business practices as well
as safe and sound banking practices, except to the extent that Bank has expressly undertaken
to perform such services under the Agreement, and that the term “Services,” as used in
this schedule or the Agreement, shall include all such services even if not expressly set
forth in this schedule or the Agreement.
	 
	20.0	 	Definitions. All capitalized terms not defined below or elsewhere in this Schedule shall
have the meanings ascribed to them in the Agreement.
	 
	 	 	“Bank Finance Contact” means Ben Johnson.
	 
	 	 	“Draft Request” shall mean a request for sales slip or receipt that substantiates or
evidences any given Transactions or charges (whether debit or credit) related to a Card.
	 
	 	 	“include” or “including” shall mean without limitation.
	 
	 	 	“MCC” shall mean Merchant Category Code.
	 
	 	 	“Permanent Card” shall have the meaning set forth in that certain Prepaid Card
Program Agreement by and among Bank, Servicer, Wal-Mart Stores, Inc., and certain of its
Affiliates (the “Triparty Agreement”).
	 
	 	 	“PIN” shall mean personal identification number assigned to or selected by
Cardholder for use in processing Transactions to Cardholder’s Card.
	 
	 	 	“Servicer Statement Day” shall mean the day not later than the tenth (10th) Business
Day after the close of each calendar month.
	 
	 	 	“Temporary Card” shall have the meaning set forth in the Triparty Agreement.
	 
	 	 	“Wal-Mart Program” shall mean, with respect to this schedule, all of the products
and services provided or to be provided by Servicer to Bank under Schedules 1-A, 1-B, 1-C,
1-D, 1-E , and 1-F of the Agreement.

 

 

EXHIBIT A

Distribution Center Proposed Solution for Pilot Launch

[ILLEGIBLE]

 

 

SCHEDULE 1-C

SERVICE LEVEL AGREEMENT

FOR

WAL-MART PROGRAM

 

 

TABLE OF CONTENTS

	 	 	 	 	 
	1. Introduction
	 	 	1	 
	1.1. Purpose
	 	 	1	 
	1.2. Effective Date of the Service Levels
	 	 	1	 
	1.3. Modification and Review of Service Levels and Related Procedures
	 	 	1	 
	1.4. References/Interpretation
	 	 	1	 
	2. Definitions
	 	 	1	 
	2.1. Certain Definitions
	 	 	1	 
	3. Service Level Methodology
	 	 	3	 
	3.1. Excused Downtime.
	 	 	3	 
	3.2. Measurement and Reporting
	 	 	3	 
	3.3. Measurement Tools
	 	 	4	 
	3.4. Reload Packs Excluded
	 	 	4	 
	4. Communication and Escalation Requirements
	 	 	4	 
	5. Issue and Problem Resolution, Classification, Response and Notification
	 	 	5	 
	5.1. Issue and Problem Resolution
	 	 	5	 
	5.2. Problem Severity Level Classifications/Communication
	 	 	5	 
	5.3. Multiple Tickets Having the Same Severity Classification
	 	 	8	 
	6. Service Level Credit Methodology
	 	 	8	 
	6.1. Service Level Failures
	 	 	8	 

Exhibit A (Service Levels)

Exhibit B (Escalation)

1

 

1. Introduction

     1.1. Purpose

     This Service Level Agreement (“SLA”) sets forth the Service Levels that Servicer and Bank are
required to meet or exceed in performing Servicer Services or Intermediary Services, respectively,
in connection with the Wal-Mart Program. This SLA also provides for remedies associated with a
Party’s failure to achieve the Service Levels, including Service Level credits (“SLCs”).

     Servicer and Bank shall perform the Servicer Services and Intermediary Services, respectively,
so as to achieve or exceed all of the Service Levels set forth in this Program Schedule.

     1.2. Effective Date of the Service Levels

     Unless otherwise specified herein or in a separate document signed by Servicer and Bank, each
Service Level in this SLA is effective as of the Effective Date (as defined below).

     1.3. Modification and Review of Service Levels and Related Procedures

     Subject to the terms of the Triparty Agreement, Service Levels may be added, deleted or
modified by the Parties during the Term, in accordance with the Services Agreement (as defined
below), in order to achieve a fair, accurate and consistent measurement of performance of the
Servicer Services and Intermediary Services. Subject to the terms of the Triparty Agreement, the
parties may also add, delete or change Service Levels by mutual agreement on a go-forward basis in
response to changes in Bank’s business needs.

     The Parties shall meet at least annually to review Service Level results and to consider
proposed changes to Service Level requirements, Service Level reporting requirements and other
related issues, but neither Party shall be required to agree to any particular changes without such
Party’s consent except as may be otherwise expressly set forth herein, in the Services Agreement or
in the Triparty Agreement.

     1.4. References/Interpretation

     Unless otherwise specifically noted, all references in this SLA to “Articles”, “Sections”,
“Exhibits” and “Attachments” are references to the Articles, Sections, Exhibits and Attachments of
this SLA, respectively. References to Articles or Sections of the Services Agreement refer to the
Services Agreement to which this SLA is appended. Capitalized terms used but not defined herein
shall have the meanings ascribed to them in the Services Agreement.

2. Definitions

     2.1. Certain Definitions

     “Authorization System” means that portion of the Servicer System utilized by Servicer
to authorize Transactions.

 

     “Available for Use” means the ability of equipment, software, systems, data, Servicer
Services and functions for which Servicer is operationally responsible, to be utilized or accessed
by Bank, the Bank Client, Cardholders or other third-parties as designated by Bank, as intended in
accordance with normal operations.

     “Availability”, unless otherwise defined herein, means the extent to which referenced
equipment, software, systems, data or Servicer Services are Available for Use.

     “Bank Client” means, individually and collectively, Wal-Mart Stores, Inc., Wal-Mart
Stores Texas L.P., Wal-Mart Louisiana, LLC., Wal-Mart Stores East, Inc., an Arkansas corporation,
and Wal-Mart Stores East, L.P.

     “Billing Period” means the period of time over which the Servicer Services identified
in the periodic invoice presented to Bank by Servicer were performed. Unless otherwise noted, the
Billing Period shall be a calendar month.

     “Critical Service Level” has the meaning given in Section 6.2.

     “Downtime”, unless otherwise defined herein, means the number of minutes in the
Billing Period during which identified equipment, software, systems, data, Servicer Services,
Intermediary Services or function was not Available for Use or where response time of such service
is outside established parameters.

     “Effective Date” means the date as of which Cards first become available for sale to
the public at Bank Client.

     “Excused Downtime” means (i) Downtime during a Scheduled Maintenance Window, and (ii)
any other period during which any particular equipment, software, system, function Servicer Service
or Bank Service is not Available For Use (x) of which Bank or Servicer, as applicable, has
approved, (y) which Bank or Servicer, as applicable, has excused, or (z) which are outages due to
matters outside of Servicer’s or Bank’s, as applicable, Span of Control.

     “Include”, “includes” and “including”, whether or not capitalized mean
“include without limitation”, “includes without limitation”, and “including without limitation”.

     “Monthly SLA Report” has the meaning given it in Section 3.1.

     “Non-Critical Service Level” has the meaning given in Section 6.2.

     “Scheduled Maintenance Window” means a scheduled period of time mutually agreed by
Servicer, Bank and Bank Client during which maintenance or other activities are to be performed and
the time actually used, such time not to exceed [***] per calendar [***].
Servicer shall provide Bank not less than [***] prior written notice of any requests for
changes to its Scheduled Maintenance Window. Extensions to a Scheduled Maintenance Window, and any
rescheduled Maintenance Window for which Bank has not provided its written consent, shall be deemed
Unexcused Downtime.

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

     “Servicer Services” means “Services” as defined in Schedule 1-B (Description of
Services) to the Services Agreement.

     “Service Levels” are expected results defined in each Service Level section of Exhibit
A to this SLA.

     “Service Level Agreement” or “SLA” has the meaning given in Section 1.1.

     “Service Level Credit” or “SLC” means the monetary credit that a Party will
pay the other Party if the former fails to meet a Service Level, as set forth herein.

     “Service Level Failure” has the meaning given in Section 6.1.

     “Services Agreement” means the Card Program Services Agreement dated October ___, 2006
by and between Bank and Servicer, as amended from time to time.

     “Severity Level” means, with respect to an incident, the highest-priority level that
is applicable based on the classifications contained in this SLA, as reasonably determined by Bank
in accordance with the descriptions set forth in the chart made part of Section 5.2.

     “Span of Control” means any equipment, software, system, network or other
infrastructure and those areas of functionality and availability with respect to, or utilized to
provide, the Services or other services, as applicable, that are under the control of a Party, its
subcontractors or agents.

     “Term” has the meaning given it in Schedule 1-A (Description of Wal-Mart Program) to
the Services Agreement.

     “Time of Problem Identification” means the earlier of (i) the time Servicer detects a
problem or incident, and (ii) the time Servicer is notified of the problem or incident.

     “Triparty Agreement” means that certain Prepaid Card Services Agreement dated October
20, 2006 by and among Bank, Servicer and Bank Client.

     “Unexcused Downtime”, unless otherwise defined herein, means the total number of
minutes any Servicer System component or any Service is not Available for Use during a Billing
Period, excluding Excused Downtime.

3. Service Level Methodology

     3.1. Excused Downtime.

     Service Level Failures shall not be deemed to occur during Excused Downtime.

     3.2. Measurement and Reporting

     Except as otherwise specified in this SLA or agreed in writing by the Parties, each Party
shall accurately measure and report on its performance against the applicable Service Levels on a
calendar-month basis. Unless otherwise specified for a particular Service Level, the Servicer

 

 

Services, Intermediary Services and each Party’s performance against the Service Levels are to
be monitored by the Party providing such services [***] per [***] per [***] during the Term,
excluding, however, any Excused Downtime. Unless otherwise specified, each Party will be
responsible to collect measurement data and execute the data collection plan for completing the
Monthly SLA Report, as discussed below, for Service Level performance. Each day, where applicable,
each Party will record all applicable Service Levels and shall, for the calendar month, determine
the monthly service level. The total number of Service Level Failures during the specified
measurement period will be documented in the Monthly SLA Report for that measurement period.

     All activities required for monitoring, measuring and reporting a Party’s performance against
the Service Levels shall be performed at no additional charge to the other Party.

     Not later than the 10th Business Day of each calendar month, each Party shall provide to the
other a detailed report, in form and with a level of detail reasonably satisfactory to the other
Party, summarizing its performance of the Servicer Services or Intermediary Services, as
applicable, against the Service Levels during the previous calendar month (the “Monthly SLA
Report”). Such report shall include, for each Service Level Failure, (a) a description of the
cause(s) of such failure, (b) the remedial efforts (if any) undertaken by the Party to correct the
failure, and (c) the preventive measures (if any) taken, or currently being taken, by such Party so
that the failure does not recur.

     Each Party shall provide all reports described in this Article 3 and elsewhere in this SLA in
electronic format.

     3.3. Measurement Tools

     Each Party shall maintain in place and utilize the necessary measurement and monitoring tools
and procedures required to measure and report its performance against the applicable Service
Levels. Measurement and monitoring shall permit reporting at a level of detail reasonably
sufficient to verify compliance with the Service Levels. Each party shall provide the other with
information and access to such tools and procedures, as well as any resulting reporting data
including, without limitation, raw reporting data, reporting logs and log files, upon request for
purposes of verifying such party’s compliance with the terms of this SLA.

     3.4. Reload Packs Excluded

     The Service Levels applicable to Servicer and Bank hereunder shall not apply to the extent the
Servicer Services and Intermediary Services are related to the sale or servicing of GD Reload
Packs.

4. Communication and Escalation Requirements

     Upon becoming aware of any actual or pending Service Level Failure, each Party shall promptly
contact the other as directed by the escalation policies and procedures set forth in the attached
Exhibit B or as otherwise mutually agreed by the parties in writing. Such contacting Party shall
provide the other Party all pertinent information available to it at such time

 

			
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concerning the Service Level Failure. Such information may include (a) nature and scope of the
problem, (b) actual or suspected cause(s) of the problem, (c) expected or possible effects of the
problem on the Servicer Services, Servicer, Bank, Intermediary Services and the Bank Client, (d)
the proposed Severity Level assigned to the problem, (e) actions being taken by such Party to
resolve the problem and return the Servicer Services or Intermediary Services to their normal
operational status, (f) actions being taken by Servicer or Bank, as applicable, to eliminate any
adverse effects from occurrence of the problem (including any productions delays, lost or corrupted
data, failures to process Transactions, etc.), (g) contact information concerning the individual
having responsibility for liaising with the other Party in connection with the problem, and (h)
such additional information concerning the above as is reasonably requested by the other Party.

5. Issue and Problem Resolution, Classification, Response and Notification

     5.1. Issue and Problem Resolution

     Following any Service Level Failure, the applicable Party responsible therefore shall restore
normal provision and operation of the affected service consistent with the Services Agreement,
including, without limitation, Schedule 1-B and this SLA and will inform the other Party of the
strategy for resolution, including patches, workarounds, etc. Each Party will also advise the other
of any reasonably foreseeable degradation or interruption in service that may result from the
incident or problem, or in connection with the resolution process. The Parties will use
commercially reasonable efforts to minimize the impact on the Parties, Bank Client and Cardholders.
The Party responsible for the Service Level Failure will also bear any additional servicing costs
while the problem or incident is being addressed, unless the other Party agrees to bear some of the
cost, and such responsible Party will bear all costs associated with the resolution of any issue
attributed to it.

     Problem ticket time frames will be recorded and tracked in the current tracking support system
maintained by the responsible Party.

     5.2. Problem Severity Level Classifications/Communication

     For purposes of this SLA, including without limitation, the Service Levels set forth in
Exhibit A to this SLA, the following chart sets forth the Severity Level classifications for
problems and event tickets:

	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	First	 	Subsequent
	Severity	 	 	 	 	 	Status	 	Status
	Level	 	Description	 	Examples	 	Update	 	Updates
	[***]

	 	Severe impact on
productivity;
Severe corruption
of data;
Requires immediate
	 	Bank On-Line tools unavailable.

Systemic error resulting in
balances being incorrect for
Cardholders;
	 	Within

[***]
	 	No later than
[***]

 

			
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	 	 	 	 	 	 	First	 	Subsequent
	Severity	 	 	 	 	 	Status	 	Status
	Level	 	Description	 	Examples	 	Update	 	Updates
	 

	 	change
	 	Significantly reduced response
time.	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	 	 	Transactions and other
critical functions unavailable
including, without limitation,
the Authorization System and
those portions of the Servicer
System affecting Card loads,
IVR, customer service, Card
applications, Card activation.	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	 	 	Problems that cause or are
reasonably foreseeable or
likely to cause significant
loss of revenue or incurrence
of significant expense to a
Party.	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	 	 	In each case, for which no
known bypass or work-around is
available and can be readily
implemented.	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	[***]

	 	Significant impact
on Bank
productivity
Issue directly
affects Cardholders
	 	Non-critical Transactions
unavailable

Moderately reduced response
time
	 	Within

[***]
	 	[***]
	 
	 	 	 	 	 	 	 	 
	 

	 	 	 	Incorrect interface	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	 	 	Severe Bank or Cardholder
statement or notice issues	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	 	 	Calculation issues with
critical functions	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	 	 	Cardholder web-sites
unavailable	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	 	 	Likely to have a serious
impact on an essential or
important component,
transaction, process, or
service relating to Bank or
Bank Client business or
operations, or Cardholders.	 	 	 	 

 

			
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	 	 	 	 	 	 	First	 	Subsequent
	Severity	 	 	 	 	 	Status	 	Status
	Level	 	Description	 	Examples	 	Update	 	Updates
	 

	 	 	 	In each case, for which no
known bypass or work-around is
available and can be readily
implemented.	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	[***]

	 	Significantly
reduces Servicer
System
effectiveness
Required for next
major processing
(such as
month/quarter end)
	 	Less severe Bank or Cardholder
statement or notice issues. 

Calculation issues with non-
critical functions. 

Report sorting issues. 

Report content issues. 

Screen navigation or
formatting issues (screen
still usable).
	 	Within

[***]
	 	As [***]
	 
	 	 	 	 	 	 	 	 
	 

	 	 	 	Impairs a non-critical
component, process, or service
relating to Bank’s or Bank
Client’s business or
operations, or for Cardholders
for which a known bypass or
workaround is available and
can be readily implemented.	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	 	 	Causes or is reasonably
foreseeable or likely to cause
one or more security issues
but does not put Bank Data at
risk of being compromised.	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	[***]

	 	Work-around is
available
Several methods to
resolve issue
	 	Issues for non-critical
functions isolated to a very
few Cards.

Cosmetic issues with reports
or screens.
	 	Within

[***]
	 	As [***]
	 
	 	 	 	 	 	 	 	 
	 

	 	 	 	Issues where a simple
work-around is available.	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	 	 	That permits Cardholders to
use Bank’s products and
services. with only minor loss
or degradation of
functionality	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	 	 	That is low impact and is not
continual or repeated	 	 	 	 

 

			
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	 	 	 	 	 	 	First	 	Subsequent
	Severity	 	 	 	 	 	Status	 	Status
	Level	 	Description	 	Examples	 	Update	 	Updates
	 

	 	 	 	For which a known bypass or
work-around is available and
can be readily implemented.	 	 	 	 

     5.3. Multiple Tickets Having the Same Severity Classification

     In the event there are multiple incident tickets relating to problems having the same severity
classifications, the Parties will work together to determine the priority of incident resolution
efforts in connection with the relevant incidents.

6. Service Level Credit Methodology

     6.1. Service Level Failures

     In each instance of a failure by a Party to achieve a Service Level (a “Service Level
Failure”), such failing Party shall: (i) investigate and report to the other Party on the root
cause(s) of the failure, (ii) advise the other Party, as and to the extent requested, of the status
of remedial efforts being undertaken with respect to the failure; (iii) notify the other Party of
the steps which the failing Party believes should be taken to correct the failure; (iv) promptly
take the necessary steps and resume meeting the Service Level; (v) take appropriate preventive
measures so that such failure does not recur; and (vi) ensure that the specific Service Level
Failure is accurately recorded in the applicable report.

          6.1.1. Termination for Repeated Individual Critical Service Level Failures. Either
Party shall have the right to terminate the Wal-Mart Program in the event that, at any time after
the Effective Date, Servicer fails to achieve the Default Percentage with respect to the same
Service Level during any [***] or during any [***] months during any rolling
[***] calendar [***] period during the Term (each a “Repeated SLA Failure”),
excluding any calendar [***] for which a grace period applies. Notwithstanding the
foregoing, this provision shall not apply to Repeated SLA Failures with respect to “Non-
Termination Right Service Levels,” if indicated as such on Exhibit A.

[Exhibits A and B follow immediately]

 

			
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Exhibit A to Schedule 1-C

I. Service Levels for Which Servicer is Responsible:

	 	 	 	 	 	 	 	 	 	 	 	 	 
	Service Level	 	Definition	 	Defect Definition	 	Calculation	 	Target %	 	Default %	 	Comments
	1. authorizations

	 	Percentage of
Availability of the
Authorization
System
	 	[***]	 	[***]
	 	[***]%	 	[***]%
	 	[***]
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	2. IVR Availability

	 	Percentage of
Availability of the
Bank IVR
	 	[***]
	 	[***]
	 	[***]%
	 	[***]%
	 	[***]
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	3. Call Response
Timeliness

	 	Percentage of calls
answered by a live
representative in
120 seconds
	 	[***]
	 	[***]
	 	[***]%
	 	[***]%
	 	[***]
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	4. Call Abandonment

	 	Percentage of calls
abandoned while
waiting for a live
customer service
representative
	 	[***]
	 	[***]
	 	[***]%
	 	[***]%
	 	[***]

 

			
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1

 

	 	 	 	 	 	 	 	 	 	 	 	 	 
	Service Level	 	Definition	 	Defect Definition	 	Calculation	 	Target %	 	Default %	 	Comments
	5. Call Quality

	 	Percent of calls
meeting mutually
(by Bank and Green
Dot) agreed upon
quality standard
for an acceptable
call, per mutually
agreed call quality
review form

	 	[***]
	 	[***]
	 	[***]%
	 	[***]%
	 	[***]
	6. New
Cardholder Set Up
Accuracy [Fields
covered: Name,
address, and SSN]

	 	Percentage of new
Cardholder accounts
that contain an
error.
	 	[***]
	 	[***]
	 	[***]%
	 	[***]%
	 	[***]
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	7. New
Cardholder Card
Production Accuracy

	 	Measure of the
accuracy of
Permanent Prepaid
Card production
services including
plastics,
embossing,
graphics/thermal
prints, inserts,
card mailers,
activation
stickers, envelope
and PIN mailer
	 	[***]
	 	[***]
	 	[***]%
	 	[***]%
	 	[***]

 

			
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	Service Level	 	Definition	 	Defect Definition	 	Calculation	 	Target %	 	Default %	 	Comments
	8. New
Cardholder Card
Production
Timeliness

	 	Timeliness of
Permanent Prepaid
Cards being
embossed and put
into the mail
system
	 	[***]
	 	[***]
	 	[***]%
	 	[***]%
	 	[***]
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]%
	 	[***]%
	 	[***]
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	9. Customer
Website Access

	 	Percentage of
Available Use time
for
Walmartprepaid.com
	 	[***]	 	[***]
	 	[***]%
	 	[***]%
	 	[***]

 

			
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	Service Level	 	Definition	 	Defect Definition	 	Calculation	 	Target %	 	Default %	 	Comments
	10. Prepaid
Card Fee Accuracy

	 	The percentage of
accurate assessment
of all Prepaid Card
Fees
	 	[***]
	 	[***]
	 	[***]%
	 	[***]%
	 	[***]
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]%
	 	[***]%
	 	[***]
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	11. Customer
Satisfaction Survey

	 	The percentage of
Cardholders who are
satisfied as
indicated by
results of mutually
agreed (by Bank and
Servicer/Green Dot)
satisfaction
survey. [Survey to
be performed 2X per
year]
	 	[***]
	 	[***]
	 	[***]%
	 	[***]%
	 	[***]

N.B.: The Call Response Timeliness
and Call Abandonment SLAs shall not apply during the [***] following the [***] if during
such period the sale of Cards at participating Bank Client stores averages greater than [***] per participating store.

 

			
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II. Service Levels for which Bank is responsible:

	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	Target %	 	Default %	 	Comments
	8.1 Intermediary
Services: Data
Transmissions From
Bank Client to
Servicer

	 	Timely and accurate
transmission of GD
Transaction Data
from Bank Client to
Servicer
	 	[***]
	 	[***]
	 	[***]%
	 	[***]%
	 	[***]
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]%
	 	[***]%
	 	[***]
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	8.2
Intermediary
Services: Data
Transmissions From
Bank to Bank Client

	 	Timely and accurate
transmission of GD
Transaction Data
from Bank to Bank
Client
	 	[***]
	 	[***]
	 	[***]%
	 	[***]%
	 	[***]

 

			
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Exhibit
B to Schedule 1-C

 

			
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Exhibit
B to Schedule 1-C

 

			
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SCHEDULE 1-D

SERVICING FEES

1. Right to Program Revenues. Bank shall be entitled to (i) all fees payable by and
actually collected from Cardholders under the terms of the Cardholder Agreement, (ii) all
interchange income payable under the Network Rules to the issuer of the Cards, (iii) all fees paid
by Bank Client in respect of reloads associated with check cashing (as described in Section 3(d)),
and (iv) all amounts payable by a Network to Bank under a special arrangement between Bank and the
Network, other than amounts described in the second sentence of Section 3 below. For clarity, Bank
and/or the Bank Client shall be entitled to all fees charged to Cardholders upon sale of the Cards,
including at Bank Client locations. All fees and income described in this Section 1 shall
hereinafter be referred to as the “Program Revenue”).

2. Servicing Fee. The Servicing Fee payable by Bank to Servicer shall be the Base
Servicing Fee determined under Section 3 less the Servicing Fee Rebate (if any) determined under
Section 5.

3. Amount of Base Servicing Fee. The “Base Servicing Fee” shall be the total of
(a) the sum of the below amounts described in this Section 3 that are actually collected from
Cardholders less (b) $[***] for each reload to a Card at a non-Bank Client location (the
“Non-Bank Client Reload Fee”). To the extent Bank offers any Card product to Wal-Mart other
than a Wal-Mart-branded Visa card, the Parties agree [***].

(a) [***]% of Initial Card Sale Fees for sales at Bank Client locations (Single Pak)
(e.g., for a fee of $8.94 collected from the Cardholder, Bank shall pay Servicer
$[***]).

(b) [***]% of Initial Card Sale Fees for sales at Bank Client locations (Share Pak)
(e.g. for a fee of $12.94 collected from the Cardholder, Bank shall pay Servicer
$[***]).

(c) [***]% of Reload Fees at Bank Client locations (Non-Check Cashing) (e.g.
for a fee of $4.64 collected from the Cardholder, Bank shall pay Servicer $[***]).

(d) [***]% of $[***] fee collected from Bank Client for each reload
associated with Check Cashing (e.g. for a fee of $0.25 collected from Bank Client, Bank shall
pay Servicer $[***]).

(e) Reload-Direct Deposit: N/A

(f) [***]% of ATM Withdrawal Fees (domestic) (e.g. for a fee of $1.95
collected from the Cardholder, Bank shall pay Servicer $[***]).

(g) [***]% of ATM Withdrawal Fees (international) (e.g. for a fee of $3.50
collected from the Cardholder, Bank shall pay Servicer $[***]).

 

			
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(h) [***]% of ATM Balance Inquiry Fees (e.g. for a fee of $0.75 collected
from the Cardholder, Bank shall pay Servicer $[***]).

(i) Negative Balance Fee: N/A

(j) [***]% of Special Assistance Fees (e.g. for a fee of $2.00 collected from
the Cardholder, Bank shall pay Servicer $[***]) (waived if [***] load
balance).

(k) [***]% of Lost/Stolen Card Replacement Fees (e.g. for a fee of $8.94
collected from the Cardholder, Bank shall pay Servicer $[***]).

(l) [***]% of Second Card Fees for Permanent PL Cards (e.g. for a fee of
$8.94 collected from the Cardholder, Bank shall pay Servicer $[***]).

(m) [intentionally omitted]

(n) [***]% of Reload Fees for non-Bank issued cards reloaded at Bank Client Locations
(e.g. for a fee of $4.64 collected from the Cardholder, Bank shall pay Servicer
$[***])

(o) [***]% of Paper Statement Card Fees (e.g. for a fee of $2.00 collected
from the Cardholder, Bank shall pay Servicer $[***]).

(p) [***]% of Cash Advance Card Fees (e.g. for a fee of $3.50 collected from
the Cardholder, Bank shall pay Servicer $[***]).

(q) Account Closure Fee: N/A

(r) PIN Debit Purchase Fee: N/A

(s) Signature Purchase Fee: N/A

(t) Fee for Cash Back on Purchase at POS: N/A

(u) [***]% of Monthly Maintenance Fees (e.g. for a fee of $4.94 collected
from the Cardholder, Bank shall pay Servicer $[***]) (waived if [***] load
balance).

(v) [***]% of International Transactions (e.g. for a fee of 2.00% of the
Transaction amount collected from the Cardholder, Bank shall pay Servicer [***]% of
such amount).

(w) All Network fees earned on Cards (e.g. interchange), except for [***]bps
on all PIN and Signature Transactions (the “Additional BPS”) and [***] fees
payable to Bank under a special arrangement with a Network, provided, however,
that the Additional BPS shall exclude the portion of Wal-Mart transaction volume in excess of
[***]% of total transaction volume, and further, provided, that
interchange fees earned by Bank shall be subject to audit by Servicer.

 

			
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(x) [***]% Expedited Card Delivery Fee (e.g., for a fee of $19.95 collected from the
Cardholder, Bank shall pay Servicer $[***]).

4. Payment of Base Servicing Fee.

(a) Servicer shall provide Bank with a monthly statement no later than [***] after
the end of such calendar month showing the calculation of the Base Servicing Fee payable by Bank
for each calendar month during the term of the Wal-Mart Program. Bank shall pay such Base
Servicing Fee no later than [***] after receipt of such statement, to the extent not
otherwise deducted by Servicer in Section 4(b) below.

(b) Upon providing such statement, Servicer may deduct the portion of the Base Servicing Fee
from Program Revenue held by Servicer on behalf of Bank as part of providing Services under the
Agreement.

5. Servicing Fee Rebate.

(a) On or before [***] after the end of each calendar quarter during the term of the
Wal-Mart Program (the “Quarterly Calculation Date”), Servicer shall pay to Bank a rebate
on the Servicing Fee that Bank paid to Servicer for the previous calendar quarter under Section
2 (“Servicing Fee Rebate”) equal to the amount (if any) that the Minimum Bank Program
Revenue exceeds the Actual Bank Program Revenue.

(b) “Actual Bank Program Revenue” means the gross amount of (i) Program Revenue during the
previous calendar quarter, which amount shall be subject to audit by Servicer plus (ii)
the Non-Bank Client Reload Fee plus (iii) Bank’s share of [***], less
the sum of (i) Base Servicing Fees paid by Bank to Servicer pursuant to Section 2 for such
calendar quarter, and (ii) amounts payable by [***] to [***] with respect to such fees
collected from Cardholders for such calendar quarter.

(c) “Minimum Bank Program Revenue” means the sum of the following amounts:

	 	 	 	 	 
	Net Profit Margin	 	Until 12/31/2008	 	After 12/31/2008
	[***]%

	 	[***]% of Net Profit
	 	[***]% of Net Profit
	 
	 	 	 	 
	[***]%

	 	[***]% of portion
of Net Profit between
[***] and
[***]% Net Profit
Margin, [***]% of
portion of Net Profit in
excess of [***]%
Net Profit Margin
	 	[***]% of portion
of Net Profit between
[***] and
[***]% Net Profit
Margin, [***]% of
portion of Net Profit in
excess of [***]%
Net Profit Margin
	 
	 	 	 	 
	Greater than [***]%

	 	[***]% of portion
of Net Profit
between[***] and
[***]% Net Profit
Margin, [***]% of
portion of Net Profit between
[***] and
[***]% Net Profit
Margin, [***]% of
portion of Net Profit in
excess of [***]%
Net Profit Margin
	 	[***]% of portion
of Net Profit between
[***] and
[***]% Net Profit
Margin, [***]% of
portion of Net Profit between
[***] and
[***]% Net Profit
Margin, [***]% of
portion of Net Profit in
excess of [***]%
Net Profit Margin

 

			
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(d) “Net Profit” means, with respect to any calendar quarter, Servicer’s Program Revenues
less Servicer’s Program Expenses, which amount shall be determined in accordance with
GAAP and subject to audit by Bank. Net Profit Margin means, with respect to any calendar
quarter, the Net Profit divided by the Servicer Program Revenues.

	 	i.	 	Servicer Program Revenues shall equal the Base Servicing Fee.
	 
	 	ii.	 	Servicer Program Expenses shall be the sum of the following:

	 	a.	 	All [***] costs attributable to the Wal-Mart
program, including, but not limited to:

	 	i. 	 	[***]
	 
	 	ii. 	 	[***]
	 
	 	iii.	 	[***]
	 
	 	iv.	 	[***]
	 
	 	v.	 	[***]
	 
	 	vi. 	 	[***]
	 
	 	vii.	 	[***]
	 
	 	viii.	 	[***]
	 
	 	ix.	 	[***]
	 
	 	x.	 	[***]
	 
	 	xi.	 	[***]

	 	b.	 	An allocation of Servicer’s
[***],
[***]
and
[***]
and [***]. These expenses
will be allocated to the Program based on the ratio of Program Revenues to
Servicer’s Total Revenues.

6. Bank Assumed Expenses. Servicer shall provide Bank with a monthly statement showing any
Bank Assumed Expenses payable by Bank for each calendar month during the term of the Wal-Mart
Program no later than [***] after the end of such calendar month. Bank shall pay the
amount of such invoice on terms of net [***]. Bank Assumed Expenses are as follows: (1)
all costs that result from fraud, gross negligence or willful misconduct of Bank Client or its
employees that is facilitated by information or a device obtained by an employee in connection with
his or her employment, and (2) costs and expenses associated with the [***].

7. Other. [***] is responsible for all issuer side losses with respect to the
Wal-Mart Program.

8. Wal-Mart Program Payments.

(a) Bank shall promptly forward all amounts paid by Wal-Mart in respect of the Triparty Agreement
for Prepaid Card Shrinkage and fraud recovery and [***]% of the Early Termination Fee to
Servicer. Prepaid Card Shrinkage and the Early Termination Fee are defined in the Triparty
Agreement.

(b) Any amounts paid by Wal-Mart to Bank as a result of (i) a conversion as described in Section
1.10 of the Triparty Agreement, (ii) reissuance of customer identification cards as described in
Section 2.4 of the Triparty Agreement, (iii) Program Expenses as defined in Section 3.1(d) of the
Triparty Agreement, (iv) any indemnification obligation of Wal-Mart as described in the Triparty
Agreement, (v) the Program Marketing Fund as described in Section 7 of the Triparty Agreement, and
(vi) any similar payment from the Triparty Agreement which serves as a reimbursement by Wal-Mart of
costs incurred in connection with the Wal-Mart Program shall be allocated between the Parties in
respect of the costs or expenses incurred by the Parties.

9. Funds Flow. The Parties acknowledge and agree that the percentages reflected in Section
3 of this Schedule 1-D reflect the net percentages of amounts to be earned by Servicer in respect
of the Wal-Mart Program. The Parties agree that, within one (1) week of the date hereof, they shall
meet to resolve and amend this Schedule 1-D to accurately reflect the contractual payment
obligations under the Triparty Agreement and the flow of funds between the Parties.

 

			
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SCHEDULE 1-E

REPORTING PACKAGE

	 	 	 	 	 
	Reports	 	 	 	 
	Negative Match Report
	 	On-Time	 	 
	Multiple Cards Report
	 	On-Time	 	 
	Authorization Details
	 	Late	 	(12 pm CST)
	Balance Inquiries on accounts not activated
	 	Late	 	(12 pm CST)
	Blocked account balances
	 	Late	 	(12 pm CST)
	ATM Decline Details
	 	Late	 	(12 pm CST)
	API Declines/Approvals
	 	On-Time	 	 
	High Account balance
	 	Late	 	(12 pm CST)
	Multiple Loads by SSN/Other ID
	 	On-Time	 	 
	Credit Rating Information
	 	Late	 	(12 pm CST)
	Merchant Credits
	 	Late	 	(12 pm CST)
	Total Posted Transactions
	 	Late	 	(12 pm CST)
	Lost/Stolen Report
	 	On-Time	 	 
	Total Overdrafts
	 	Late	 	(12 pm CST)
	Direct Deposit ACH Transactions Over $1000
	 	Late	 	(8 am CST-
constrained by Fed
files becoming
available at 7:30am
CST)
	Direct Deposit ACH Reject and Return Report
	 	Late	 	(8 am CST-
constrained by Fed
files becoming
available at 7:30am
CST)
	Activation Report
	 	On-Time	 	 
	Sales Invoices
	 	On-Time	 	 
	Monthly Cardholder Refund Reimb. Invoice
	 	On-Time	 	 
	Monthly Settlement/Total Fees
	 	On-Time	 	 
	Monthly Interchange Settlement
	 	On-Time	 	 
	Reconciliation/Activity File
	 	On-Time	 	 
	 

	Daily Marketing Report Detail

(Sales, Loads, Reloads)
	 	Late	 	(7 am CST)
	Daily Marketing Report Detail

(Activations)
	 	 	 	(12 pm CST)
	Daily Marketing Report Detail
	 	 	 	 
	Purchases and Withdrawals-Card Usage)
	 	 	 	(12 pm CST)
	Weekly Top 5 Merchant/MCC
	 	Late	 	(12 pm CST)
	Monthly Marketing Report Detail
	 	Late	 	(12 pm CST)
	 

	Compliance Reports
	 	Late	 	Kristina Lockwood
and Josh Kellam
have discussed and
agreed on timing

1

 

SCHEDULE 1-F

SETTLEMENT TERMS FOR INTERMEDIARY SERVICES

Servicer and Bank agree that the following shall apply with respect to settlement of Bank Client
Reloads and GD Transaction Funds.

1. Bank shall be responsible for obtaining from Bank Client any transaction data relating to Bank
Client Reloads (“Bank Client Reload Data”) and GD Transaction Data in accordance with the terms of
the agreement between Bank and Bank Client.

2. Bank shall submit all Bank Client Reload Data and GD Transaction Data to Servicer and Servicer
shall prepare a settlement statement for Bank to provide to Bank Client (“Bank Client Settlement
Statement”), which shall show the net amount owing by Bank Client with respect to such Bank Client
Settlement Data.

3. The net amount shown on the Bank Client Settlement Statement shall be determined by taking the
gross amount of Bank Client Reloads and GD Transaction Funds and subtracting amounts payable by
Bank to Bank Client with respect to Bank Client Reloads (as identified by Bank for Servicer) and by
Servicer to Bank Client with respect to GD Transaction Funds (as provided in the agreement between
Servicer and Bank Client).

4. Servicer shall provide Bank with a Bank Client Settlement Statement with respect to any Bank
Client Reload Data and GD Transaction Data provided by Bank to Servicer no later than
[***] after Bank provides such data to Servicer.

5. Bank shall submit the Bank Client Settlement Statement to the Bank Client and shall obtain
payment from the Bank Client with respect to amounts owing by the Bank Client on such statement.
Notwithstanding the foregoing, the parties acknowledge that Bank shall not be responsible for
amounts payable by the Bank Client to Servicer with respect to the GD Transaction Funds except as
expressly provided in this Agreement.

6. Bank shall forward amounts received from the Bank Client with respect to a Bank Client
Settlement Statement to Servicer’s bank on the [***] of receipt of such amounts from the
Bank Client. The parties acknowledge that Servicer’s bank initially shall be Columbus Bank & Trust
Company, although Servicer may change such bank with the prior written approval of Bank, which
approval shall not be unreasonably withheld or delayed.

7. Servicer shall cause Servicer’s bank to pay to Bank the total amount of any Bank Client Reloads
paid by Bank to Servicer’s bank on the [***] Servicer’s bank receives any Bank
Client Reloads from Bank, subject to Servicer identifying such funds as Bank Client Reloads.

8. Amounts transferred by Bank to Servicer’s bank with respect to GD Transaction Funds relating the
Cards issued by Bank shall be funded to Bank in accordance with the agreement

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

1

 

between Bank and Servicer under which Bank’s Cards participate in the Green Dot network after the
Cardholder notifies Servicer that the load transaction involves Bank’s Card.

 

 

EXHIBIT A

INTEGRITY POLICY

SHARING THE COMMITMENT TO INTEGRITY — YOUR

RESPONSIBILITIES WHILE ON A GE ASSIGNMENT

	 	•	 	The following information is an overview of GE’s integrity policies for service
providers to GE. It is not intended to create any right to employment with GE, nor is
it intended to create any other rights (e.g., contractual, third-party beneficiary,
etc.) on behalf of any party other than GE.

GE’s Code of Conduct:

GE’s Code of Conduct states the broad principles supporting its ethical commitment. The Code calls
for individuals to:

	 	o	 	Obey the applicable laws and regulations governing business
conduct worldwide.
	 
	 	o	 	Be honest, fair and trustworthy in all of your GE activities
and relationships.
	 
	 	o	 	Avoid all conflicts of interest between work and personal
affairs.
	 
	 	o	 	Foster an atmosphere in which fair employment practices extend
to every member of the diverse community.
	 
	 	o	 	Strive to create a safe workplace and to protect the
environment
	 
	 	o	 	Through leadership at all levels, sustain a culture where
ethical conduct is recognized, valued and exemplified by all workers on GE
assignments.

GE INTEGRITY POLICIES

	 	 	 	 	 
	Working with Customers & Suppliers
	 	 	 	 
	 

	Improper Payments
	 	 	14	 
	 

	International Trade Controls
	 	 	14	 
	 

	Money Laundering Prevention
	 	 	14	 
	 

	Privacy
	 	 	15	 
	 

	Supplier Relationships
	 	 	15	 
	 

	Government Business
	 	 	 	 
	 

	Working with Governments
	 	 	15	 
	 

	Competing Globally
	 	 	 	 
	 

	Complying with the Competition Laws
	 	 	15	 
	 

	While on a GE Assignment
	 	 	 	 
	 

	Environment, Health & Safety
	 	 	16	 
	 

	Fair Employment Practices
	 	 	16	 
	 

	Protecting Company Assets
	 	 	 	 

 

 

	 	 	 	 	 
	Conflicts of Interest
	 	 	16	 
	 

	Controllership
	 	 	17	 
	 

	Insider Trading or Dealing & Stock Tipping
	 	 	17	 
	 

	Intellectual Property
	 	 	17	 
	 

	Acknowledgement for GE Service Providers
	 	 	18	 

Improper Payments

Employees and other workers on GE assignments should not offer anything of value to obtain any
improper advantage in selling goods and services, conducting financial transactions or representing
the company’s interests to governmental authorities. All countries prohibit the bribery of their
own public officials, and many also prohibit the bribery of officials of other countries. GE’s
policy goes beyond these laws and prohibits improper payments in all company activities, both with
governments and in the private sector.

	 	•	 	Never give, offer, or authorize the offer, directly or indirectly, of anything
of value (such as money, goods or a service) to a customer or government official to
obtain any improper advantage.
	 
	 	•	 	Never give a gratuity or other payment to government officials or employees to
expedite a routine administrative action without consulting with GE legal counsel. If
such a “facilitating payment” is made, make sure it is clearly and accurately reflected
in financial reports.
	 
	 	•	 	Never contribute funds or other assets on behalf of GE for political purposes
without first obtaining the appropriate approvals.

International Trade Controls

     Many countries regulate international trade transactions, such as imports, exports and
international financial transactions, for a variety of reasons, including national security and
foreign policy. In addition, the United States prohibits any cooperation with boycotts against
countries friendly to the United States or against firms which may be “blacklisted” by certain
groups or countries.

	 	•	 	If the duties you perform for GE involve international business, learn and
follow the GE procedures regarding international transactions, as well as the laws that
govern international trade.
	 
	 	•	 	Do not participate in transactions (including services) prohibited by U.S. law,
or applicable local laws.
	 
	 	•	 	Do not cooperate with any restrictive trade practice or boycott prohibited or
penalized under U.S. or applicable local laws. Make sure you tell your manager about
all boycott-related requests, including requests for information.
	 
	 	•	 	Advise GE legal counsel or consult with your manager about any transaction in
which a conflict arises between U.S. law and the law of another country or region, such
as the laws blocking certain U.S. restrictions adopted by Canada, Mexico and the
members of the European Union.

Money Laundering Prevention

 

 

People who are involved in criminal activity (for example, narcotics trafficking, bribery, fraud)
may try to “launder” the proceeds of their crimes to hide them or to make those proceeds appear
legitimate.

More than 100 countries now have laws against money laundering which prohibit the acceptance or
processing of the proceeds of criminal activities.

GE is committed to complying fully with all applicable anti-money laundering laws throughout the
world. GE will conduct business only with reputable customers who are involved in legitimate
business activities and whose funds are derived from legitimate sources.

GE’s integrity and reputation can be severely damaged by failing to detect those customer
relationships and transactions that place us at risk.

	 	•	 	Comply with all applicable laws that prohibit money laundering and that require
the reporting of cash and other suspicious transactions.
	 
	 	•	 	Learn to identify and carefully watch for warning signs that may indicate money
laundering or other illegal activities or violations of GE policies (e.g., multiple
money orders or travelers checks, large amounts of cash or checks on behalf of an
unknown third party).
	 
	 	•	 	If you encounter a warning sign, raise your concern with GE legal counsel or
your manager and be sure to resolve your concern promptly before proceeding further
with the transaction. Resolution should include management review and should be well
documented.

Privacy

     In our increasingly information-based society, individual consumer, medical, financial, and
other sensitive personal information must be adequately protected. GE is committed to protecting
personal information that we collect from or maintain about individual consumers. All individuals
and service providers assigned to GE must take care to protect individually identifiable consumer
information and other sensitive personal information from inappropriate or unauthorized use or
disclosure.

	 	•	 	Comply with all applicable privacy and data protection laws, regulations and
treaties.
	 
	 	•	 	Do not acquire, use or disclose individual consumer information in ways that
are inconsistent with GE policy or with applicable laws or regulations.
	 
	 	•	 	If you have access to individual consumer information, use that information
only for authorized business purposes.
	 
	 	•	 	Consult with your manager or GE legal counsel before establishing or updating
any system, process or procedure to collect, use, disclose or transmit individual
consumer information, medical or financial records, or other sensitive personal
information.

Supplier Relationships

GE bases its relationships with suppliers on lawful, efficient and fair practices. We also expect
GE suppliers to adhere to applicable legal requirements in their business relationships, including
those which pertain to employees, their local communities and GE. The quality of GE’s supplier
relationships often has a direct bearing on the quality of the Company’s customer relationships.

 

 

Likewise, the quality of GE’s suppliers’ products and services affects the quality of GE’s own
products and services.

	 	•	 	Do business only with suppliers who comply with local and other applicable
legal requirements and any additional GE standards relating to labor, environment,
health and safety, intellectual property rights and improper payments.

Working with Governments

GE is committed to conducting its business with all governmental representatives with the highest
ethical standards and in compliance with applicable laws and regulations, including the special
requirements associated with government transactions.

	 	•	 	Abide by applicable laws and regulations, with particular emphasis on those
special requirements associated with government contracts and transactions.
	 
	 	•	 	Be truthful and accurate when dealing with government officials and agencies.
	 
	 	•	 	Avoid even the appearance of improper conduct in dealing with government
representatives.

Complying with the Competition Laws

GE is dedicated to compliance with the competition laws in all of its activities. Competition law
issues may be very complex. As such issues arise, you should review this policy and discuss any
issues with your manager or GE legal counsel.

	 	•	 	Comply with all applicable competition laws, policies and treaties, as well as
competition law decrees, orders and undertakings affecting GE.
	 
	 	•	 	Never discuss prices, costs, profit margins or other competitive topics with a
representative of a GE competitor, or propose or make an agreement with a competitor
relating to any aspect of the competition, without prior approval of GE legal counsel.
	 
	 	•	 	Do not propose or enter into any agreements or understandings with customers
which restrict the price or other terms at which the customer may resell or lease any
product or service to a third party.
	 
	 	•	 	Avoid creating the appearance of improper agreements or understandings, whether
the contact is written, in person, or electronic. Communications with competitors
should be kept to a minimum. Make sure there is a legitimate business reason for all
such communications.
	 
	 	•	 	Consult with your manager or GE legal counsel in connection with any business
arrangement that could raise competition law issues.

Environment, Health & Safety

GE is committed to achieving environmental, health and safety (EHS) excellence. GE will strive to
provide a safe and healthy working environment and to avoid adverse impact and injury to the
environment and the communities in which we do business. Company programs must combine clear
leadership by management, the participation of all employees and service providers, and the use of
appropriate technology in developing, creating and distributing GE programs, products and services.

	 	•	 	Comply with all relevant EHS laws and regulations.
	 
	 	•	 	Create and maintain a safe working environment and prevent workplace injuries.

 

 

	 	•	 	Respect the environmental rights and interests of GE’s neighbors.

Fair Employment Practices

GE is committed to fair employment practices and to following the applicable labor and employment
laws wherever it operates. That includes observing those laws that pertain to freedom of
association, privacy, recognition of the right to engage in collective bargaining, the prohibition
of forced, compulsory and child labor, and those laws that pertain to the elimination of any
improper employment discrimination. During your assignment with GE, you will be expected to:

	 	•	 	Extend equal treatment to all individuals without regard to race, color,
religion, national origin, sex (including pregnancy), sexual orientation, age,
disability, veteran status or other characteristics protected by law.
	 
	 	•	 	Maintain a work environment free of improper harassment, such as harassment
directed at a person because of his or her race, religion, sex, etc.
	 
	 	•	 	If a conflict arises between the requirements of this policy and the laws,
customs or practices of a particular area, consult with your manager and GE legal
counsel to determine the most appropriate course of action. Likewise, you can expect to
be treated in accordance with these standards.

Conflicts of Interest

GE recognizes and respects that individuals assigned to work at GE and others representing GE may
take part in legitimate financial, business and other activities outside their jobs. However, those
activities must be lawful and free of conflicts with the responsibilities of your GE assignment.
You must not misuse GE resources or influence, or discredit GE’s good name and reputation while on
assignment with GE.

The effectiveness of this policy depends in large part on your cooperation in disclosing any
situations that may be contrary to the intent of the policy and the ethical standards that it
expresses.

	 	•	 	Avoid actions or relationships which might conflict or appear to conflict with
your job responsibilities or the interests of GE.
	 
	 	•	 	Do not misuse GE resources, intellectual property, time or facilities
(including office equipment, e-mail, and computer applications).
	 
	 	•	 	If you are an officer or director with a non-GE business and you could
influence GE’s dealings with that business, you must bring it to GE’s attention.

If a potential conflict of interest involves you, report it in writing to your primary GE contact.

Controllership

Controllership comprises three vital elements: (1) compliance with applicable laws, regulations and
company policies, (2) rigorous business processes to ensure that management decisions are based on
sound economic analysis (including a prudent consideration of risks), and that GE’s physical,
financial and intellectual property assets are safeguarded and optimally employed; and (3)
integrity in communications to ensure timely and accurate reporting of actual and forecasted
financial information. Through the unwavering commitment of controllership by GE employees and
other individuals working on behalf of GE, we create an environment in which we can all take pride.

 

 

	 	•	 	Follow all company accounting, reporting and control procedures, as well as all
generally accepted accounting principles, standards, laws and regulations for
accounting and financial reporting of transactions, estimates and forecasts.
	 
	 	•	 	Maintain complete, accurate and timely records and accounts to reflect all
business transactions, including travel and living expense reports, invoices and time
sheets.
	 
	 	•	 	Protect the security of company assets and the confidentiality of company
information. Do not release GE records outside the company unless specifically
authorized by GE management.
	 
	 	•	 	Allow company auditors access to records you maintain while on your GE
assignment.

Insider Trading or Dealing & Stock Tipping

GE is committed to fair and open markets for publicly traded securities throughout the world. We
have established standards of conduct for individuals who obtain material or price-sensitive
non-public information (inside information) through their work for GE. Insider trading, insider
dealing and stock tipping are criminal offenses in most countries where GE does business. Company
policy requires not only full compliance with applicable laws, but also avoiding even the
appearance of insider trading, insider dealing or tipping.

Insider trading or dealing means personally buying or selling stock or other securities of any
company while in possession of inside information about the company. Stock tipping means disclosing
inside information about a company — for example, to a relative, colleague or friend — to enable
the person to buy or sell stock or other securities of the company on the basis of such
information.

	 	•	 	Never buy or sell the stock or securities of a company while you have inside
information about the Company.
	 
	 	•	 	Never recommend or suggest that anyone else buy, sell or retain the stock or
other securities of any company while you have inside information about the company.
	 
	 	•	 	Never disclose inside information to anyone outside GE (including family
members), except when such disclosure is needed to enable GE to carry on its business
properly and effectively, and appropriate steps have been taken by GE to prevent the
misuse of the information. Consult with your manager and GE legal counsel to determine
if such disclosure is needed and is being undertaken in an appropriate manner.

Intellectual Property

Among GE’s most valuable assets is its intellectual property — patents, trade secrets, trademarks,
copyrights and other proprietary information. It is GE’s policy to establish, protect, maintain and
defend its rights in all commercially significant intellectual property and to use those rights in
responsible ways. All service providers and other individuals assigned to GE must take steps to
safeguard these assets.

In addition to protecting GE’s intellectual property rights, GE respects the valid intellectual
property rights of others. Unauthorized use of the intellectual property rights of others may
expose GE to civil law suits and damages. In many countries, theft and misappropriation of trade
secrets, proprietary information or other intellectual property may result in significant fines and
criminal penalties to both GE and to the individual. New GE products, services (including
e-commerce initiatives), processes and software, and any proposed use of the intellectual property
of others, should be timely and reasonably reviewed for infringement.

 

 

	 	•	 	Identify and protect commercially significant GE intellectual property.
	 
	 	•	 	Respect valid patents, trademarks, copyrighted materials and other protected
intellectual property of others.
	 
	 	•	 	Consult with GE legal counsel before:
	 
	 	•	 	Soliciting, accepting or using proprietary information of others
	 
	 	•	 	Disclosing GE proprietary information to third parties
	 
	 	•	 	Permitting third parties to use GE intellectual property

If you have an individual contract or consulting agreement with GE, you may have further
obligations concerning proprietary or confidential information. Please refer to your individual
agreement for specific details.

Acknowledgment For GE Service Providers

I hereby acknowledge that I have received the document entitled: “Sharing the Commitment to
Integrity; Your Responsibilities While On A GE Assignment.” I understand that I am required to
comply with the policies described herewith while on assignment at General Electric Company or any
affiliate thereof (hereafter “GE”).

Also, in consideration of my assignment at GE, I agree not to use, publish or otherwise disclose to
anyone (except as my GE assignment may require), either during or after my assignment at GE, any
confidential or proprietary information or data of GE, or any information or data of others which
GE is obligated to maintain in confidence. I understand that any information, ideas, or inventions
made or conceived by me while on my GE assignment are the property of GE.*

At the end of my assignment I agree to deliver to GE promptly all items which belong to GE,
including, without limitation, all written and other materials which are of a confidential or a
proprietary nature relating to the business of GE.

I understand that if I am unsure what information is considered proprietary or confidential, or if
I am unsure of my obligations under this agreement, I will ask my primary GE contact for
clarification.

I agree to report any policy concerns to the GE Business Integrity Helpline or to the GE Corporate
Ombudsperson.

I confirm that I have no agreements with or obligations to others in conflict with the above.

Signature/Date                                         

Name GE Assignment Location                                         

Witness/Date                                         

 

 

EXECUTION COPY

AMENDMENT TO CARD PROGRAM SERVICES AGREEMENT

     This Amendment to Card Program Services Agreement (“Amendment”), dated as of July 13,
2007, is made by and between GE Money Bank, a federal savings bank (“Bank”), and Green Dot
Corporation, a Delaware corporation (“Servicer”), and hereby amends that certain Card Program
Services Agreement, dated as of October 27, 2006, by and between Bank and Servicer (the
“Services Agreement”). Capitalized terms used but not defined herein shall have the same
meaning ascribed to them in the Services Agreement. Bank and Servicer may be collectively
referenced hereinafter as the “Parties.”

WITNESSETH:

     Whereas, Bank and Servicer are parties to the Services Agreement pursuant to which Servicer
provides Bank certain services in connection with an initial prepaid card Program offered by Bank;
and

     Whereas, the Services Agreement contemplates that the Parties might amend and supplement the
Services Agreement to reflect Servicer’s agreement to also provide services in connection with
additional prepaid card Programs; and

     Whereas, Bank and Servicer desire to amend the Services Agreement to clarify the manner in
which additional Programs may be added to the Services Agreement; and

     Whereas, Bank and Servicer desire to amend and supplement the Services Agreement to add an
additional Program for which Servicer shall provide services to Bank.

     Now, Therefore, for good and valuable consideration, the receipt and sufficiency of which is
hereby acknowledged by each of the Parties, Bank and Servicer agree as follows:

	I.	 	Changes to Procedure For Adding a New Program.

A. Background. Certain terms and conditions of the initial Program subject to the
Services Agreement are set forth in a series of schedules referenced as Schedules 1-A
(Description of Program), 1-B (Description of Services), 1-C (Service Level Agreement), 1-D
(Servicing Fees), 1-E (Reporting Package) and 1-F (Settlement Terms for Intermediary
Services). The Services Agreement provides that one or more additional Programs may be
added to the Services Agreement upon mutual agreement of the Parties by adopting a new
series of such Schedules for each such new Program (e.g., Schedules 2-A (Description
of Program), 2-B (Description of Services), 2-C (Service Level Agreement), 2-D (Servicing
Fees), 2-E (Reporting Package) and 2-F (Settlement Terms for Intermediary Services)).

B. Changes to Procedure and Clarification Regarding Wal-Mart Program.

1. The Parties acknowledge that Schedules 1-B (Description of Services), 1-C
(Service Level Agreement), and 1-F (Settlement Terms for Intermediary Services)
(collectively the “Selected Program 1 Schedules”) are likely to be

 

 

applicable, for the most part, to subsequent Programs added to the Services
Agreement.

2. Notwithstanding Article II of the Services Agreement, the Parties agree that the
Selected Program 1 Schedules shall apply to each new Program added to the Services
Agreement by mutual agreement of the Parties in writing, except: (a) that the
changes to the Selected Program 1 Schedules set forth in Article II of this
Amendment shall apply to each new Program added to the Services Agreement, and
(b) to the extent that the Parties otherwise mutually agree in writing to changes to
the Selected Program 1 Schedules for a new Program when such new Program is added to
the Services Agreement.

3. Notwithstanding Article II of the Services Agreement, the Parties agree that they
shall adopt a new Schedule A (referenced as “Program number”-A), a new Schedule D
(referenced as “Program number”-D), and a new Schedule E (referenced as “Program
number”-E) for each new Program added to the Services Agreement.

4. Schedules A and D for a new Program shall describe the aspects of such program
that are described for the Meijer Program in the Schedules A and D adopted pursuant
to Article III of this Amendment.

5. For purposes of Schedule D for a new Program, unless otherwise agreed upon by the
Parties, the Parties shall continue the same practices in the new Program with
respect to the Party that charges a fee to a consumer and the Party that pays the
Bank Client a commission as in connection with the Wal-Mart Program. However,
instead of these arrangements being set forth in a Triparty Agreement, as in the
case of the Wal-Mart Program, they shall be set forth in separate agreements between
Bank and Bank Client and Green Dot and Bank Client, as applicable.

6. The Parties acknowledge that under the Parties’ practices for the Wal-Mart
Program with regard to who charges fees and pays commissions, as referred to in
Section I.B.5., are as follows:

a. Bank imposed and collected fees for the initial issuance of a Temporary
Card, POS Loads to the Permanent Cards at Wal-Mart stores, ATM withdrawal
and balance inquiries, Second Card Fees, Monthly Maintenance Fees, Teller
Cash Transactions and other “Miscellaneous Customer Services” (i.e.,
fees for special customer assistance, replacement of lost/stolen Cards,
replacement fees, paper statements, international transactions and expedited
card delivery) (collectively, “Bank Fees”).

b. Green Dot, as operator of the Green Dot Network, imposed and collected
fees in connection with POS Loads to non-Bank issued cards at Bank Client
and the sale of MoneyPaks sold at Bank Client (collectively, “Green Dot
Fees”).

 

 

c. Bank paid commissions to Wal-Mart with respect to Initial Card Fees and
Second Card Fees.

d. Green Dot paid commissions to Wal-Mart with respect to POS Loads (to both
Bank and non-Bank issued cards) and sales of MoneyPaks at Bank Client
Stores.

7. The Parties acknowledge that Green Dot’s obligation to pay Other Expenses under
the Servicing Agreement with respect to the Wal-Mart program, include, without
limitation, the obligation to make contributions to the marketing fund required
under Section 7.2(b) of the Triparty Agreement.

8. The Parties agree that if a Permanent Card issued in the Wal-Mart program is
loaded through a MoneyPak or POS Reload sold at a non-Wal-Mart store and Bank is
entitled to receive compensation from Servicer in connection with such sale under an
arrangement relating to loads at such non-Wal-Mart store (i.e. if the
MoneyPak or POS Reload was purchased at a store operated by a Bank Client other than
Wal-Mart), then Bank shall receive either (i) [***], or (ii)
[***].

C. References to Selected Program 1 Schedules. In Articles II and III of this
Amendment, and any subsequent amendment, Schedules 1-B, 1-C, and 1-F shall be referred to as
Schedules B, C, and F, respectively.

	II.	 	Changes to Selected Program 1 Schedules for New Programs

A. General. The Parties agree that, subject to the provisions of Article III for
the new Program added to the Services Agreement pursuant to this Amendment and such other
modifications as may be agreed upon when other Programs are added, the changes described in
this Article II shall apply to the Selected Program 1 Schedules as attached to the Services
Agreement with respect to each such new Program.

B. All Schedules. All references in the Selected Program 1 Schedules to the
following terms shall be changed as follows when such schedules are applied to a new
Program.

1. The term “Visa” shall be changed to “Signature Card Network,” and the term
“Signature Card Network” shall mean the payment card network(s) in which the Cards
participate for signature-based transactions as set forth in the Description of
Program adopted by the Parties for the new Program.

2. The term “Interlink” shall be changed to “PIN Card Network,” and the term “PIN
Card Network” shall mean the payment card network(s) in which the Cards participate
for PIN-based transactions as set forth in the Description of Program adopted by the
Parties for the new Program.

3. References to “Wal-Mart” or any affiliate of Wal-Mart shall be changed to “Bank
Client,” and “Bank Client” shall mean the client of GEMB as set forth on the
Description of Program adopted by the Parties for the new Program.

 

			
	***	 	Confidential material redacted and filed separately with the Commission

 

 

4. All references to “Wal-Mart Program” shall be changed to “Bank Client Program”,
and “Bank Client Program” shall mean all of the products and services provided or to
be provided by Servicer to Bank under the Services Agreement with respect to the
Bank Client described in the Description of Program adopted by the Parties for the
new Program.

5. All references to the “Triparty Agreement,” or any sections thereof, shall be
changed to refer to the separate agreements and applicable sections of Bank and Bank
Client and Servicer and Bank Client, as applicable, in connection with the new
Program.

6. All references to a website address for Wal-Mart or the Wal-Mart Program shall be
changed to refer to the website address for the Bank Client or Bank Client Program
described in the Description of Program adopted by the Parties for the new program.

7. All references in a Schedule to any other Schedule shall refer to the other
Schedule adopted for the new Program.

C. Schedule B (Description of Services). The Parties agree that the following
changes shall be made to Schedule B when such schedule applies to a new Program.

1. Except as otherwise agreed to by the Parties, Section 1.6 (Soft Launch and Full
Launch) shall be deleted. In addition, all references to “Soft Launch” and any
related requirements or reductions in Services for such launch shall be deleted.

2. Section 5.4 (Plastic and Collateral Inventory Management) shall be revised so
that the processes described in Exhibit A shall not apply to new Programs added to
the Services Agreement.

3. Section 16.1 (Settlement Services) shall be amended to delete the requirement
that the Networks shall necessarily include Visa and Interlink. The Networks for a
Program shall be the Networks specified in the Description of Program adopted by the
Parties.

4. Section 20.0 (Definitions) shall be revised by replacing the definitions for
“Permanent Card” and “Temporary Card” in such Section with the following
definitions:

a. “Temporary Card” shall mean a non-personalized, instant issue Card
obtained by a consumer at the Bank Client’s stores; and

b. “Permanent Card” shall mean the personalized Card issued to a consumer
that replaces the Temporary Card after the consumer’s request for the
personalized Card is approved.

D. Schedule C (Service Level Agreement). The Parties agree that the following
changes shall be made to Schedule C when such schedule applies to a new Program:

 

 

1. In Exhibit A, the references to a “[***]” in Service Levels 6, 7, and
8 shall be deleted.

	III.	 	Addition of Meijer Program as Second Program.

A. New Program. The Parties agree that the Meijer prepaid card program (“Meijer
Program”) shall be added to the Services Agreement, as amended by this Amendment, in
accordance with the terms of this Article III.

B. Schedule A (Description of Program). The attached Schedule 2-A is hereby
adopted as the Schedule A (Description of Program) for the Meijer Program.

C. Schedule B (Description of Services). The following changes to Schedule B shall
apply with respect to the Meijer Program.

1. The Cards shall not include an 11 digit Cardholder identification number and all
requirements with respect to such Cardholder identification number shall be
inapplicable.

2. In Section 5.3.1.1.6, “6:00 PM Central” shall be replaced with “7:00 PM Eastern.

3. Exhibit A attached hereto (which describes the logistics and distribution
processes for the Meijer Program) shall apply to such program in lieu of the
Exhibit A attached to Schedule B for the Wal-Mart program.

4. Section 1.6 (Soft Launch) shall apply with respect to the Meijer Program as it
relates to the following Services: Data Warehousing, transactional history FTP file
(as described in Section 6.3) and fraud queuing (as described in Section 10.3).

D. Schedule C (Service Level Agreement). There are no changes to Schedule C for the
Meijer Program.

E. Schedule D (Servicing Fees). The attached Schedule 2-D is hereby adopted
as the Schedule D (Servicing Fees) for the Meijer Program.

F. Schedule E (Reporting Package). The attached Schedule 2-E is hereby
adopted as the Schedule E (Reporting Package) for the Meijer Program.

G. Schedule F (Settlement Terms for Intermediary Services). There are no changes to
Schedule F for the Meijer Program.

	IV.	 	Miscellaneous.

A. Continuation. Except as expressly amended or supplemented hereby, the terms and
conditions of the Services Agreement shall remain in full force and effect.

 

			
	***	 	Confidential material redacted and filed separately with the Commission

 

 

B. Inconsistency. In the event of any inconsistency between the terms of this
Amendment and the Services Agreement, the terms of this Amendment shall control.

C. Counterparts. This Amendment may be executed simultaneously in any number of
counterparts, each of which shall be deemed an original but all of which together constitute
one and the same agreement.

     IN WITNESS WHEREOF, the Parties have executed this Amendment by their duly authorized
representatives as of the date and year first above written.

	 	 	 	 	 	 	 	 	 	 	 
	GE MONEYBANK	 	 	 	GREEN DOT CORPORATION	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	By:

	 	/s/ Margaret M. Keane 	 	 	 	By:	 	/s/ Steven Streit 	 	 
	 

	 	 

Name: Margaret M. Keane 
	 	 	 	 	 	 

Name: Steven Streit
	 	 
	 

	 	Title: SVP, GE Money Bank
	 	 	 	 	 	Title CEO	 	 

 

 

SCHEDULE 2-A

DESCRIPTION OF PROGRAM

[***]

 

			
	***	 	Confidential material redacted and filed separately with the Commission

 

 

SCHEDULE 2-D

SERVICING FEES

[***]

 

			
	***	 	Confidential material redacted and filed separately with the Commission

 

 

SCHEDULE 2-E

REPORTING PACKAGE

[***]

 

			
	***	 	Confidential material redacted and filed separately with the Commission

 

 

EXECUTION VERSION

SECOND AMENDMENT TO CARD PROGRAM SERVICES AGREEMENT

This Second Amendment to Card Program Services Agreement (“Second Amendment”), dated as of
October 31, 2007, is made by and between GE Money Bank, a federal savings bank (“Bank”),
and Green Dot Corporation, a Delaware corporation (“Servicer”), and hereby amends that
certain Card Program Services Agreement, dated as of October 27, 2006, by and between Bank and
Servicer (the “Original Services Agreement”) as amended by that certain Amendment to Card
Program Services Agreement for the Meijer program (“First Amendment”). Capitalized terms
used but not defined herein shall have the same meaning ascribed to them in the Original Services
Agreement. Bank and Servicer may be collectively referenced hereinafter as the “Parties.”

WITNESSETH:

Whereas, Bank and Servicer are parties to the Original Services Agreement pursuant to which
Servicer provides Bank certain services in connection with an initial prepaid card Program offered
by Bank; and

Whereas, the Original Services Agreement as amended by the First Amendment (as so amended, the
“Services Agreement”) contemplates that the Parties might amend and supplement the Services
Agreement to reflect Servicer’s agreement to also provide services in connection with additional
prepaid card Programs; and

Whereas, Bank and Servicer desire to amend and supplement the Services Agreement to add an
additional Program for which Servicer shall provide services to Bank.

Now, Therefore, for good and valuable consideration, the receipt and sufficiency of which is hereby
acknowledged by each of the Parties, Bank and Servicer agree as follows:

	I.	 	Subsection 4.12 of the Terms and Conditions of the Services Agreement is hereby amended by
adding the following new subsection 4.12(f):

(f) [***] shall be responsible for all issuer side losses and expenses, except
for
[***] or as otherwise expressly provided in this Agreement. Servicer shall remit
to [***], within a reasonable period of time after receipt of a written request,
any fraud losses or other issuer losses or expenses for which [***] is
responsible under this Agreement to the extent that [***] is not reimbursed for
such losses or expenses from other sources (e.g. the proceeds of chargebacks
[***]).[***] agrees that it shall use commercially reasonable efforts
to assist [***] in pursuing any claims against any third party to recover such
funds, including, without limitation, processing claims through any Network or working with
law enforcement authorities.

 

			
	***	 	Confidential material redacted and filed separately with the Commission

 

 

	II.	 	Addition of Wal-Mart Visa Gift Card Program as the Third Program.

	 	A.	 	New Program. The Parties agree that the Wal-Mart open network prepaid
gift card program (“Wal-Mart Visa Gift Card Program”) shall be added to the
Services Agreement as the third program in accordance with the terms of this Article I.
Subsections 4.12(c) and 4.12(d) of the Services Agreement, the schedules to the Original
Services Agreement set forth in connection with the first program, Articles II and III
of the First Amendment and the schedules to the First Amendment set forth in connection
with the second program shall not apply to the Wal-Mart Visa Gift Card Program.
	 
	 	B.	 	Schedule A (Description of Program). The attached Schedule 3-A
is hereby adopted as the Schedule A (Description of Program) for the Wal-Mart Visa Gift
Card Program.
	 
	 	C.	 	Schedule B (Description of Services). The attached Schedule 3-B
is hereby adopted as the Schedule B (Description of Services) for the Wal-Mart Visa Gift
Card Program.
	 
	 	D.	 	Schedule C (Service Level Agreement). The attached Schedule 3-C
is hereby adopted as the Schedule C (Service Level Agreement) for the Wal-Mart Visa Gift
Card Program.
	 
	 	E.	 	Schedule D (Servicing Fees). The attached Schedule 3-D is hereby
adopted as the Schedule D (Servicing Fees) for the Wal-Mart Visa Gift Card Program.
	 
	 	F.	 	Schedule E (Reporting Package). The attached Schedule 3-E is
hereby adopted as the Schedule E (Reporting Package) for the Wal-Mart Visa Gift Card
Program.
	 
	 	G.	 	Schedule F (Settlement Terms for Intermediary Services). There shall be
no Schedule F, and no Intermediary Services shall be provided, in connection with the
Wal-Mart Gift Card Program.

	III.	 	Amendment of Wal-Mart Program Schedules.

	 	A.	 	Schedule 1-A. Schedule 1-A of the Services Agreement is hereby amended
to add the following item to Section 6:

	 	“(x)	 	Upgrade from the Wal-Mart Visa Gift Card described in Schedule 3-A to a
Permanent Card issued under the program described in this Schedule 1-A: $5.00”

	 	B.	 	Schedule 1-C. Schedule 1-C, Section 6. 1.1 is hereby amended to add
the following:
	 
	 	 	 	“Notwithstanding anything to the contrary herein, Servicer shall not be responsible to
Bank for a Service Level Failure attributable to customer service required by receipts
issued by Wal-Mart to the same extent that Bank is not responsible to Bank Client for
such failure as set forth in Wal-Mart Visa Gift Card Program Agreement, as the same may
be amended from time to time.”

 

 

	 	C.	 	Schedule 1-D. Schedule 1-D is hereby amended as follows:

	 	(1)	 	Section 1 is amended to include all fees and income from the Wal-Mart
Visa Gift Card Program in the definition of “Program Revenue; ”
	 
	 	(2)	 	Section 5 is hereby amended to add:

	 	“(w)	 	[***]% of the Upgrade from a Wal-Mart Visa Gift
Card described in Schedule 3-A to a Permanent Card issued under the program
described in Schedule 1-A”; and

	 	(3)	 	Section 7 is hereby amended to add:

	 	“(h)	 	Any advances or economic concessions by Servicer to or for the
benefit of Wal-Mart with respect to the Wal-Mart Visa Gift Card Program, other
than advances expressly contemplated by the Bank’s written agreement with Wal-
Mart with respect to such program or as otherwised approved in advance, and in
writing, by Bank in its sole discretion, [***] Servicer Program
Expenses.”

	 	(4)	 	Section 7 is hereby amended to include the Wal-Mart Visa Gift Card
Program in all references to the “Wal-Mart program.” For clarity, [***] and
[***]
attributable to the Wal-Mart Visa Gift Card Program shall be included in the
calculations to determine the Servicing Fee Rebate.
	 
	 	(5)	 	Schedule 1-D is hereby amended to add:

	 	“11.	 	The provisions of this Schedule 1-D relating to the Servicing
Fee Rebate shall remain in full force and effect for as long as either the
Wal-Mart Program set forth herein or the Wal-Mart Gift Visa Card Program set
forth in Schedules 3-A through 3-E remains in effect.”

	IV.	 	Miscellaneous.

	 	A.	 	Continuation. Except as expressly amended or supplemented hereby, the
terms and conditions of the Services Agreement shall remain in full force and effect.
	 
	 	B.	 	Inconsistency. In the event of any inconsistency between the terms of
this Second Amendment and the Services Agreement, the terms of this Second Amendment
shall control.
	 
	 	C.	 	Counterparts. This Second Amendment may be executed simultaneously
in any number of counterparts, each of which shall be deemed an original but all of
which together constitute one and the same agreement.

 

			
	***	 	Confidential material redacted and filed separately with the Commission

 

 

          IN WITNESS WHEREOF, the Parties have executed this Second Amendment by their duly authorized
representatives as of the date and year first above written.

	 	 	 	 	 	 	 	 	 	 	 
	GE MONEY BANK	 	 	 	GREEN DOT CORPORATION	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	By:

	 	/s/ Margaret M. Keane
 

Name: Margaret M. Keane
	 	 	 	By:
	 	/s/ Steven Streit
 

Name: Steven Streit
	 	 
	 

	 	Title: Executive President
	 	 	 	 	 	Title: CEO	 	 

 

 

SCHEDULE 3-A

DESCRIPTION OF PROGRAM

	I.	 	Bank Client: Wal-Mart Stores, Inc., Wal-Mart Stores Texas L.P., Wal-Mart Louisiana,
LLC, Wal-Mart Stores East, Inc., and Wal-Mart Stores East, L.P., (individually and
collectively, “Bank Client” or “Wal-Mart”).
	 
	II.	 	Networks:

	 	 	 	PIN Card Network:                None
	 
	 	 	 	Signature Card Network:       VISA

	III.	 	Card Branding / Launch Date:

	 	 	 	Card Branding:                      Co-branded Wal-Mart VISA gift card
	 
	 	 	 	Launch Date:                         October 15, 2007

	IV.	 	Manner of Holding Funds:

	 	A.	 	Cards will access a pooled, general ledger account at Bank.
	 
	 	B.	 	Funds credited to the Cards shall not be FDIC insured.

	V.	 	Issuance: Instant issue, unembossed VISA gift card issued in pre-set denominations
of $50 or $100 or other denominations as Bank and Wal-Mart may agree upon, or in variable
amounts pursuant to a one-time load capability as Bank and Wal-Mart may agree upon, subject
to Green Dot’s prior consent and such consent shall not be unreasonably withheld, delayed or
conditioned, that is issued and activated at Wal-Mart point-of-sale locations and that may
be used in signature-based transactions.
	 
	VI.	 	Features and Functionality: The program (the “Wal-Mart Visa Gift Card
Program”) and the Cards shall have the features, functionality and/or capabilities as Bank
may determine from time to time. As of the Launch Date, the Parties agree that Cardholders may
use Cards to make purchases at any location that accepts debit Visa Cards for payment
(excluding automated fuel dispensers) in the United States, excluding Puerto Rico and United
States territories, in signature-based transactions. The website address for the Wal-Mart Visa
Gift Card Program shall be http://www.walmartgift.com.
	 
	VII.	 	Bank Fees:

	 	A.	 	Issuance Fee: $3.94 for a $50 denominated Card; $5.44 for a $100 denominated Card
	 
	 	B.	 	Negative Balance Fee: $0.00

 

 

	 	C.	 	Live Phone Inquiry Fee: $0.50 (such fee shall be waived in the event of a
customer dispute)
	 
	 	D.	 	Monthly Maintenance Fee: $0.94 (beginning in the thirteenth month
(13th) after issuance and activation)
	 
	 	E.	 	Fee for Receiving a Check for the Remaining Card Balance: $5.00
	 
	 	F.	 	Wal-Mart POS Balance Inquiry Fee: $0.00
	 
	 	G.	 	IVR Balance Inquiry Fee: $0.00
	 
	 	H.	 	Program Website Balance Inquiry Fee: $0.00
	 
	 	I.	 	Replacement Card Fee (Lost/Stolen/Expired): $5.00

	VIII.	 	Term of Wal-Mart Visa Gift Card Program. The Wal-Mart Visa Gift Card Program and
this Schedule 3-A shall commence on the Launch Date set forth in Article III of this Schedule
3-A, and shall terminate upon the earlier of the termination of that certain Open Network Gift
Card Program Agreement dated as of October 1, 2007 by and among Bank and Wal-Mart (the
“Wal-Mart Visa Gift Card Program Agreement”) or the general termination of the
Services Agreement.
	 
	IX.	 	Bank’s Agreement with Wal-Mart. Bank agrees that:

	 	A.	 	No change in any allocation of costs or liability between Bank and Wal-Mart in
respect of the Wal-Mart Visa Gift Card Program, and no agreement to bear any additional
costs or liability in respect of the Wal-Mart Visa Gift Card Program, which results in
increased cost or liability to Servicer under the Servicing Agreement, shall be binding
on Servicer unless Bank obtains Servicer’s written approval to such change;
	 
	 	B.	 	The funds in the marketing fund established in connection with the Wal-Mart
Visa Gift Card Program (the “Program Marketing Fund”) shall be contributed towards the
costs and expenses relating to: (i) in-store marketing items including, but not limited
to, signage and displays (including, to the extent agreed upon in writing by Wal-Mart,
shipping and delivery costs associated with such signage and displays); (ii) out of
store marketing items including, but not limited to, advertising and related creative
and production costs (including in each case, the cost of research, preparation,
design, printing, customization, shipping and delivery of such marketing items); and
(iii) the cost of Gift Card inventory lost through theft, obsolesce or other causes
outside of Bank’s control after delivery to any Wal-Mart location in excess of
[***] ([***]%) of the production cost of the Gift Card inventory
delivered to such locations. Notwithstanding the foregoing, Bank shall obtain
Servicer’s prior written approval before agreeing with Wal-Mart to any spending of
monies from the Program Marketing Fund. In addition, Bank shall notify Servicer of
meetings related solely to the marketing of the Wal-Mart Visa Gift Card as soon as such
meetings are scheduled, and shall permit Servicer to participate in such meetings; and

 

			
	***	 	Confidential material redacted and filed separately with the Commission

 

 

	 	C.	 	In the event Bank exercises the termination rights set forth in Section
13.2(a) or Section 13.3(f) of the Wal-Mart Visa Gift Card Program Agreement, Bank
shall reimburse Servicer for the actual unit cost of any unsold gift card inventory
shipped to Wal-Mart.

	X.	 	Operational Matters.

	 	A.	 	Bank agrees that it shall provide notice to Servicer of new inventory requests
by Wal- Mart that it receives from Wal-Mart within 2 business days of receiving such
request. Bank shall not, without Servicer’s consent, make any changes to (a) the
Operating Procedures of the Wal-Mart Visa Gift Card Program Agreement or (b) any other
provision of the Wal-Mart Visa Gift Card Program Agreement which may have a material
impact on Servicer’s ability to provide Services under the Wal-Mart Visa Gift Card
Program, including, without limitation, any service levels contained in such agreement.
	 
	 	B.	 	Bank agrees that it shall not, without Servicer’s prior written consent, agree
with Wal-Mart that any marketing copy, artwork or Promotional Materials (as such term
is defined in the Wal-Mart Visa Gift Card Program Agreement) is specifically developed
for Wal-Mart pursuant to Section 1.3(a) or Section 1.7 of the Wal-Mart Visa Gift Card
Program Agreement.

	XI.	 	Right to Participate in Wal-Mart branded card products; Other Networks. Servicer
shall have the right to participate in Bank’s right of first refusal to be the program
provider of Wal- Mart branded card products as set forth in Section 10.7 of the Wal-Mart Visa
Gift Card Program Agreement. Bank shall not waive or modify any such right without Servicer’s
prior written consent. The Parties further agree that if Bank issues any Cards with any other
Network pursuant to Section 1.8 of the Wal-Mart Visa Gift Card Program Agreement, Servicer
shall service such Cards. Bank will not participate in a proposal submitted to Wal- Mart for
a card product subject to such Section 10.7 without submitting a written request for proposal
to Servicer for Servicer’s participation in the card program. Servicer shall have the right,
for ten (10) Business Days after receiving such a written request for proposal from Bank, to
submit to Bank, in writing, Servicer’s proposed terms and conditions of participation
(“Servicer’s Proposal”) for such card program. The Parties shall use reasonable
efforts to agree on the key economic terms of a definitive agreement within fifteen (15)
Business Days from the date Servicer submits Servicer’s Proposal. Upon agreement of such
terms, such key economic terms shall be the basis of a proposal the Parties shall submit to
Wal-Mart. The right to submit Servicer’s Proposal, and to negotiate the key economic terms of
a definitive agreement, shall be exclusive for the time periods described above. However, if
Servicer does not deliver Servicer’s Proposal in such time period or the Parties do not agree
on the key economic terms of a definitive agreement in such time period, the exclusivity shall
no longer apply and Bank may offer such card program with a Person other than Servicer;
provided, however, that if Bank pursues an arrangement for such a card program after such
exclusivity period ends, and Bank’s proposal to offer such program changes substantially after
the exclusivity period, Bank shall use reasonable efforts to allow Servicer to make a bid to
participate in the substantially changed proposal if permitted by Wal-Mart.

 

 

	XII.	 	Right of First Refusal. Each Party shall have a right of first refusal to
participate in any program involving a gift card in which the other Party participates if such
program involves Wal-Mart stores and the gift card does not bear the Wal-Mart brand (a
“Non-Branded Wal- Mart Gift Card Program”). Servicer’s participation shall be as the
servicer and Bank’s participation shall be as the card issuer. Neither Party shall participate
in a proposal submitted to Wal-Mart for a Non-Branded Wal-Mart Gift Card without submitting a
written request for proposal to the other Party of such other Party’s participation in the
card program. A Party shall have the right, for fifteen (15) Business Days after receiving a
written request for proposal from the other Party for a Non-Branded Wal-Mart Gift Card
Program, to submit to the other Party, in writing, such Party’s proposed terms and conditions
of participation (“Party’s Proposal”) for the Non-Branded Wal-Mart Gift Card Program.
The Parties shall use reasonable efforts to agree on the key economic terms of a definitive
agreement within fifteen (15) Business Days from the date a Party submits a Party’s Proposal.
Upon agreement of such terms, such key economic terms shall be the basis of a proposal the
Parties shall submit to Wal-Mart. The right to submit a Party Proposal, and to negotiate the
key economic terms of a definitive agreement, shall be exclusive for the time periods
described above. However, if a Party does not deliver the Party’s Proposal in such time period
or the Parties do not agree on the key economic terms of a definitive agreement in such time
period, the exclusivity shall no longer apply and each Party may offer the Non-Branded
Wal-Mart Gift Card Program with a Person other than the other Party; provided, however, that
if a Party pursues an arrangement for a Non-Branded Wal-Mart Gift Card Program after such
exclusivity period ends, and the proposal to offer such Program changes substantially after
the exclusivity period, the Party that is pursuing such an arrangement shall use reasonable
efforts to allow the other Party to make a bid to participate in the substantially changed
proposal if permitted by Wal-Mart.

 

 

SCHEDULE 3-B

DESCRIPTION OF SERVICES

 

 

TABLE OF CONTENTS

	 	 	 
	 	 	Page
	1. General
	 	- 1 -
	 
	 	 
	1.1 Servicer
	 	- 1 -
	 
	 	 
	1.2 Bank
	 	- 1 -
	 
	 	 
	1.3 Scope of Services
	 	- 1 -
	 
	 	 
	1.4 Best Practices
	 	- 1 -
	 
	 	 
	1.5 Policies and Procedures
	 	- 1 -
	 
	 	 
	2. Relationship Management
	 	- 1 -
	 
	 	 
	3. Marketing and Gift Card Registration and Activation
	 	- 2 -
	 
	 	 
	3.1 Marketing
	 	- 2 -
	 
	 	 
	3.2 Gift Card Registration and Activation
	 	- 2 -
	 
	 	 
	3.3 In-Store Displays
	 	- 2 -
	 
	 	 
	4. Authorizations
	 	- 2 -
	 
	 	 
	4.1 General
	 	- 2 -
	 
	 	 
	4.2 Authorization Processing and Parameters
	 	- 3 -
	 
	 	 
	4.3 Authorization Response
	 	- 3 -
	 
	 	 
	5. Collateral
	 	- 4 -
	 
	 	 
	5.1 Mailers, Correspondence and Letters
	 	- 4 -
	 
	 	 
	5.2 Collateral Production, Insertion and Mailing
	 	- 4 -
	 
	 	 
	5.3 Plastics, Production, Thermal-Printing, Induction and Mailing
	 	- 5 -
	 
	 	 
	5.4 Plastic and Collateral Inventory Management
	 	- 6 -
	 
	 	 
	5.5 Summary Disclosures
	 	- 7 -
	 
	 	 
	6. Compliance and Legal
	 	- 7 -
	 
	 	 
	6.1 OFAC
	 	- 7 -

i

 

	 	 	 
	 	 	Page
	6.2 Bank Secrecy Act/Anti-Money Laundering
	 	- 8 -
	 
	 	 
	6.3 Dispute and Error Resolution
	 	- 8 -
	 
	 	 
	7. Customer Service and Support
	 	- 8 -
	 
	 	 
	7.1 Bank: Support Desk Inquiries
	 	- 9 -
	 
	 	 
	7.2 Bank: Account Maintenance
	 	- 9 -
	 
	 	 
	7.3 Bank: Dispute Processing
	 	- 9 -
	 
	 	 
	7.4 Cardholder: Support desk handling of all Cardholder Inquiries/License
	 	- 11 -
	 
	 	 
	7.5 Cardholder: Gift Card Maintenance
	 	- 11 -
	 
	 	 
	7.6 Cardholder: Voice Response Unit (VRU) Services
	 	- 11 -
	 
	 	 
	7.7 Bank and Cardholder Web-Site Support
	 	- 11 -
	 
	 	 
	8. Product and Servicer System Enhancements
	 	- 11 -
	 
	 	 
	8.1 Product Request Form (PRF)
	 	- 12 -
	 
	 	 
	8.2 Enhancement Scoping
	 	- 12 -
	 
	 	 
	8.3 Execution and Implementation
	 	- 12 -
	 
	 	 
	8.4 Right of Refusal
	 	- 12 -
	 
	 	 
	9. File and Data Exchange for Gift Card Account
	 	- 13 -
	 
	 	 
	9.1 Data Retention and Storage
	 	- 13 -
	 
	 	 
	9.2 Communication Links
	 	- 13 -
	 
	 	 
	10. Fraud
	 	- 13 -
	 
	 	 
	10.1 Fraud Management and Detection
	 	- 14 -
	 
	 	 
	10.2 Fraud Investigation/Fraud Recovery (Charge back)
	 	- 15 -
	 
	 	 
	10.3 Fraud Detection Improvement and Queue Management
	 	- 15 -
	 
	 	 
	11. Product Support Calls
	 	- 16 -
	 
	 	 
	12. Implementation Services
	 	- 16 -
	 
	 	 
	13. Online Tools
	 	- 17 -

ii

 

	 	 	 
	 	 	Page
	13.1 Cardholder Tool and Website
	 	- 17 -
	 
	 	 
	13.2 TSYS Management Tool
	 	- 17 -
	 
	 	 
	13.3 FTP Reporting Tool
	 	- 17 -
	 
	 	 
	14. Products Supported; Options
	 	- 18 -
	 
	 	 
	15. Reporting
	 	- 20 -
	 
	 	 
	15.1 Report Production and Management
	 	- 20 -
	 
	 	 
	15.2 Data Extraction, Encryption, Delivery, and Receipt Services
	 	- 20 -
	 
	 	 
	16. Settlement, Funds Movement, and Reconciliation
	 	- 21 -
	 
	 	 
	16.1 Network Settlement Services
	 	- 21 -
	 
	 	 
	16.2 Funds Movement Services
	 	- 21 -
	 
	 	 
	16.3 Reconciliation Documentation
	 	- 21 -
	 
	 	 
	16.4 Gift Card Transaction Settlement
	 	- 21 -
	 
	 	 
	17. Transaction Processing
	 	- 22 -
	 
	 	 
	17.1 General Transaction Processing
	 	- 22 -
	 
	 	 
	17.2 Fees
	 	- 22 -
	 
	 	 
	18. Cooperation/Interface with Third-Parties
	 	- 22 -
	 
	 	 
	19. Other Services
	 	- 22 -
	 
	 	 
	20. Definitions
	 	- 23 -

iii

 

1. General

     1.1 Servicer.

          Servicer shall provide all services that are reasonably necessary or appropriate for operation
of the Wal-Mart Open Network Gift Card Program, including with respect to Bank Client and
Cardholders, except those services that are expressly assumed by Bank under this Schedule 3-B, as
such services may be revised from time to time pursuant to the terms of the Agreement (the
“Services”).

	1.2	 	Bank.

          Subject to the terms of the Agreement, Bank shall be responsible for providing the following
services in connection with the Wal-Mart Open Network Gift Card Program:

	 	•	 	Setting Cardholder fees
	 
	 	•	 	Together with Servicer, setting marketing strategy
	 
	 	•	 	Gift Card Issuance

     1.3 Scope of Services.

          Without limiting the scope of Servicer’s obligations under Section 1, the Services to be
provided by Servicer shall include the specific services set forth in the remaining Sections of
this Schedule.

     1.4 Best Practices.

          Upon request by Bank, Servicer shall (i) conduct reasonable research to determine pre-paid
card industry “best practices” with respect to any aspect of the Services, and (ii) perform such
aspect of the Services in accordance with “best practices.”

     1.5 Policies and Procedures.

          Subject to the terms of the Card Program Services Agreement between Bank and Servicer (the
“Agreement”), Servicer shall deliver to Bank for review, upon intervals reasonably
specified by Bank, a comprehensive and current set of all policies and procedures, training
materials and/or compliance materials developed and maintained by Servicer in connection the
performance of its obligations hereunder. In addition, upon request by Bank, Servicer shall
provide Bank with a report on all supplements, changes and modifications made by Servicer to any
of the foregoing. Bank acknowledges and agrees that as of the date hereof, Servicer has delivered
all such materials to Bank.

2. Relationship Management

     Servicer shall provide all relationship management services for the Wal-Mart Open
Network Gift Card Program in connection with which Servicer shall appoint an account manager

 

 

(which can be the same relationship manager as for the Wal-Mart MoneyCard or the Wal-Mart
Prepaid Card programs) to be Bank’s single point of contact for Gift Card products (the
“Account Manager” or “AM”). If the AM is unavailable for any reason, Servicer shall
provide a back up AM at all times. The AM shall be available at all times via a cell phone
or pager and shall respond to all Bank issues and requests in a timely manner as required in
the SLAs set forth in Schedule 3-C (the “SLAs”). Further, the AM shall provide all
Gift Card metrics, monitoring, and reporting requirements as specified in the SLAs, and shall
organize and attend quarterly review meetings to assess SLA metrics, performance and Bank
issues.

3. Marketing and Gift Card Registration and Activation

     3.1 Marketing.

          Servicer shall manage all media, advertising plans and marketing materials in connection with
which Servicer shall, without limitation, design, produce and distribute (i) to Client all
marketing and related materials (including Gift Cards) for use by Bank Client in selling Gift
Cards, (ii) to Cardholders or prospective Cardholders all promotional materials as reasonably
instructed by Bank. All such materials shall be approved in writing by Bank prior to distribution
to Bank Client or to Cardholders or prospective Cardholders. Notwithstanding the foregoing,
Servicer and Bank shall mutually agree to the allocation of costs of the development and
distribution of all such marketing materials, and Servicer shall not be required to perform any
obligations under this Section 3.1 without such mutual agreement.

     3.2 Gift Card Registration and Activation.

          Servicer shall provide all services necessary for Cardholders to register Gift Cards online,
and Servicer shall process prospective Cardholders on a real time basis via XML messaging over web
services. As part of the Services, Servicer shall accept and process Bank Data and related files
for Gift Card activation at Bank Client point of sale locations. File and interface messaging
formats shall be as mutually agreed by Bank and Servicer.

     3.3 In-Store Displays.

          Servicer shall be responsible for the timely development, distribution, set-up and management
of all in-store displays, fixtures and related collateral used to facilitate the issuance or
servicing of Gift Cards at Bank Client locations, including end-caps, kitting, and pamphlets.
Servicer shall supervise all third party merchandisers and third party kitters used to perform the
services set forth in this Section 3.3 and shall ensure that all such services are completed in a
timely manner. Servicer will ship gift cards and displays (if applicable) to Wal-Mart distribution
centers and/or third party kitters that have been previously approved in writing either by the
applicable Network or Bank. Servicer will coordinate distribution schedules directly with the
Wal-Mart distribution center and/or third party kitter. The parties will meet and mutually agree
upon in-store merchandising requirements prior to a broader launch of the Wal-Mart Open Network
Gift Card Program.

4. Authorizations

 

 

     4.1 General. Servicer shall provide all authorization services for Gift Cards,
including the services described in this Article 4:

	 	•	 	Authorization Processing
	 
	 	•	 	Authorization Parameters and MCC (Merchant Category Code) Tables

     4.2 Authorization Processing and Parameters.

          4.2.1 Authorization-processing services shall include the capabilities required to receive,
enter, process, and post Gift Card authorization activity.

          4.2.2 Servicer shall accept electronic requests, both in batch and in real-time modes,
for authorization of monetary transactions (including purchases and merchandise returns).

          4.2.3 The accessing of Gift Card accounts for an authorization at the Gift Card level or
account level, CVV and Cardholder address verification.

          4.2.4 Servicer shall switch to back-up authorization parameters, which parameters shall
reflect the same process as the primary parameters, immediately upon failure of the primary
system. Servicer will switch to the backup authorization system within thirty (30) minutes or less
upon failure of the primary system. The backup system shall reside on a separate hardware platform
and possess a separate copy of all Bank Data.

          4.2.5 As Cardholders use their Gift Cards to make purchases or return merchandise purchased
with a Gift Card, the Servicer System shall deduct from the Gift Cards on a real-time basis, all
charges and fees as may be authorized and add to Gift Cards on a real- time basis, all amounts in
connection with returned merchandise; provided, however, that if such deductions and/or additions
cannot be made on a real time basis due to reasons outside of Servicer’s reasonable control, then
Servicer shall complete such additions and deductions as soon as practicable. Unless otherwise
approved by Bank, once a Cardholder’s Gift Card balance is fully depleted or if a requested debit
amount exceeds the Cardholder’s available balance, the Servicer System shall prevent the
Cardholder from debiting the requested amount.

          4.2.6 The Authorization System shall provide the option to set up MCC’s at Program
levels that have the following parameter controls:

	 	•	 	Include MCC’s
	 
	 	•	 	Exclude MCC’s

     4.3 Authorization Response.

          Servicer’s authorization response in connection with sale transactions at Bank Client
locations shall include the Cardholder’s then available account balance.

 

 

5. Collateral

     Servicer shall provide all services for Gift Card collateral (including correspondence,
plastic, mailers, letters and end caps), including the services described in this Article 5.0:

	 	•	 	Mailers, correspondence and letters
	 
	 	•	 	Collateral production, mailing and management
	 
	 	•	 	Plastics production, induction and mailing
	 
	 	•	 	Collateral Inventory Management

     5.1 Mailers, Correspondence and Letters.

          Servicer shall provide all correspondence related services for the Gift Cards,
including the services described in this Article 5.1. These services include:

	 	•	 	Mailers, Correspondence and Letters

          5. 1.1 Mailers, Correspondence and Letters. Servicer will prepare correspondence
to communicate with Cardholders according to Bank’s reasonable requests and as mutually agreed to
by Bank and Servicer. Subject to TSYS capabilities and the terms of the Agreement, Servicer
shall, at Bank’s request, add letter functionality to its correspondence and letter capabilities
in order to enhance the correspondence system in accordance with Bank’s business requirements
that may enable Bank to create, maintain, revise, update, and organize letter formats in
accordance with Bank’s business requirements.

	5.2	 	Collateral Production, Insertion and Mailing.

          Servicer shall provide all services with respect to Collateral production, insertion, mailing
and management for Gift Cards, including the services described in this Article 5.2. Collateral
including Gift Card plastic, Gift Card carriers, and inserts to mailers and Gift Card carriers.
Subject to the mutual agreement of Bank and Servicer, Collateral may be reasonably customized for
some or all Programs per Bank’s instructions. These services include:

	 	•	 	Collateral Production
	 
	 	•	 	Collateral Insertion and Mailing

          5.2.1 Collateral Production

               5.2.1.1 Servicer shall perform all functions necessary to procure and administer collateral
using facilities approved by the Bank and using vendors and facilities approved by the Bank.
Servicer’s responsibility shall include:

	 	•	 	Inventory numbering, where applicable

 

 

	 	•	 	Creation based on mutually agreed specifications

	 	•	 	Storage
	 
	 	•	 	Revisions and Updates upon Bank request
	 
	 	•	 	Destruction upon Bank request
	 
	 	•	 	UPC Assignment and Management
	 
	 	•	 	Item Number Assignment
	 
	 	•	 	Management of Bank Process Logistics Requirements

          5.2.2 Collateral Insertion and Mailing

     Servicer shall make available to Bank functionality enabling Bank to insert up to five (5)
items of collateral in card carriers.

     5.3 Plastics, Production, Thermal-Printing, Induction and Mailing.

          Servicer shall provide all Gift Card and Plastic services for the Gift Cards,
including the services described in this Article 5.3:

	 	•	 	Gift Card production, thermal-printing (non-embossed), induction, insertion
and distribution.

          5.3.1 Gift Card production, induction, insertion and distribution.

               5.3.1.1 Servicer shall perform the functions necessary to produce, in the quantities and on
mutually agreed schedules, Gift Cards using only processes and facilities approved by Bank.
Servicer’s responsibility shall include the following:

                    5.3.1.1.1 Receive, inspect, and induct plastics within forty-eight (48) hours of receiving
Gift Card plastics. Notify Bank of plastics that do not meet the applicable specifications
provided by Bank to Servicer. (Custom materials can be ordered with Bank’s approval via plastic
proof or Bank may order its own plastics.) In the event that Servicer determines that a custom
collateral is found to be defective, Servicer shall notify Bank of such defects within two (2)
business days of such determination.

                    5.3.1.1.2 Collect, organize, decipher, calculate and present (including through reports) the
Bank Data collected from the Servicer System, including any relevant electronic Gift Card files
containing information concerning production of the Gift Cards.

                    5.3.1.1.3 As requested by Bank, thermal print plastics, including adding text, numbers, and
logos, in compliance with applicable Network Rules.

 

 

                    5.3.1.1.4 Encode the resulting Gift Card in compliance with the applicable Network Rules.

                    5.3.1.1.5 Print required Bank information on Gift Card carriers.

                    5.3.1.1.6 Affix stickers to Gift Cards.

                    5.3.1.1.7 Servicer shall provide all support related to magnetic stripe parameters. Servicer
shall provide design support. Bank will supply to Servicer Gift Card logo artwork which meets
Servicer specifications. Servicer will provide a proof to Bank within seven (7) business days of
receipt. Bank will notify Servicer of acceptance and Servicer will send the proof to the
applicable Network within two (2) business days. Once Servicer receives all related materials and
acceptance from the applicable Network, Servicer and Bank will begin final testing.

                    5.3.1.1.8 Perform as requested by Bank services respecting the following: Gift Card plastic
design/production assistance, inserting, ultragraphic/graphic imaging, Gift Card mailers,
ultraforms, Gift Card pulls, and re-issuance of lost/stolen Gift Cards, in accordance with mutually
agreed to policies and procedures.

               5.3.1.2 Servicer shall pull unembossed and non-thermal printed Gift Card stock and
destroy/mail/or ship the plastics per applicable Network Rules.

               5.3.1.3 Servicer shall generate and print custom Gift Card mailer information based on
specifications initially established at Wal-Mart Open Network Gift Card Program initiation or
conversion and/or as modified at Bank’s request from time to time.

          5.3.2 Reporting Obligations and Provision of Information

               5.3.2.1 Servicer shall produce and deliver reports to Bank according to mutually agreed
reporting guidelines consistent with the Services Agreement concerning Servicer’s Gift Card/plastic
production, insertion and distribution services. These reports shall be at the individual Bank
extended BIN, ISO or issuer level, where appropriate, and include the following:

	 	•	 	Monthly status report(s) of card/plastic production and mailings and
associated quality measurements including defect and cycle time reporting.
	 
	 	•	 	Monthly card/plastic inventory report.

               5.3.2.2 Servicer shall provide to Bank through its reporting system data relating to custom
Gift Card/plastic storage, production and distribution as requested by Bank for Bank’s use in
creating reports for Bank and Bank Clients.

     5.4 Plastic and Collateral Inventory Management.

          Servicer shall control and manage the inventory level of plastics (both internally and at
Bank Client locations), mailers, inserts, envelopes and other collateral in accordance with

 

 

Bank’s reasonable requirements including, for the launch of the Wal-Mart Open Network Gift Card
Program, the requirements set forth in the “Distribution Center Proposed Solution for Launch”
document attached hereto as Exhibit A, in connection with which Servicer shall comply with
all Bank Client distribution requirements and Network Rules applicable to Gift Cards bearing
Network marks. Servicer shall develop complete and comprehensive training materials with respect to
Servicer’s obligations under this Article, which materials shall be subject to Bank’s review and
approval, train all its personnel who are responsible for plastic and/or collateral inventory
management under the Wal-Mart Open Network Gift Card Program in a manner that will enable them to
perform in accordance with such Program’s requirements, and monitor such personnel’s compliance
with such requirements. Servicer shall take appropriate action against any Servicer personnel not
complying with such requirements.

          5.4.1 IVR/VRU Access to Transaction History.

               5.4.1.1 Servicer shall provide Cardholders with IVR/VRU access to the available balance and
the last thirty (30) transactions.

               5.4.1.2 Servicer shall provide Cardholders on-line access to a history of their Gift Card
transactions for the past sixty (60) days plus current month-to-date, including purchases, loads
(if applicable) and any fees assessed in connection with such transactions.

     5.5 Summary Disclosures.

          Servicer shall provide to Bank all services related to providing Cardholders an online sixty
(60) day transaction summary and available balance and IVR/VRU access to the last thirty (30)
transactions and available balance with respect to their Gift Cards (each, a “Summary
Disclosure”), including the services described in this Article 5.5:

	 	•	 	Electronic Access to Summary Disclosures

               5.5.1 Electronic Access to Summary Disclosures. Servicer shall provide
Cardholders with online access to their current Summary Disclosures. Servicer shall also
provide Cardholders with IVR/VRU access to their available balance and last thirty (30)
transactions.

6. Compliance and Legal

     In connection with Servicer’s obligations under Section 7 of the Agreement, Servicer shall
comply with Bank’s Legal and Compliance Requirements as provided by Bank to Servicer and as may be
amended by Bank from time to time upon written notice to Servicer. Unless otherwise instructed in
the Legal and Compliance Requirements, Servicer’s obligations shall include the following:

     6.1 OFAC.

          Servicer shall screen all Cardholders that provide personally identifiable information to
Servicer against the Office of Foreign Assets Control (OFAC) database and shall promptly provide
Bank with a report (as described below) of the Cardholders and prospective

 

 

Cardholders who match the information contained in the OFAC database, so that Bank can take the
appropriate action. If Bank so chooses, Servicer, upon request, shall initiate recurring scans of
Bank’s entire Gift Card base against the most current OFAC file on a monthly or quarterly basis and
promptly provide Bank with a report (as described below) of Cardholders who match the information
contained in the OFAC database, so that Bank can close such Gift Card accounts immediately.
Servicer shall install the most recent version of the OFAC database within two (2) business days of
receipt.

          6.1.1 Within twenty-four (24) hours of the completion of each screening process for any
Cardholder or prospective Cardholder who matches the information contained in any OFAC database,
Servicer shall provide Bank with a report to include, to the extent available to Servicer, First
Name, Last Name, Middle Initial, Address, City, State, Zip, Social Security Number or Tax
Identification Number in a mutually agreed upon format (each an “OFAC Report”). Bank shall
review and research Cardholders information contained in the OFAC Report and advise Servicer of
research findings. Servicer shall update Cardholder’s records pursuant to the OFAC Report findings
communicated by Bank, or other communication from Bank relating to Cardholders who match the
information contained in the OFAC database, which may be derived from other processes from time to
time.

          6.1.2 Servicer shall cancel any outstanding Gift Card promptly upon direction by Bank with
respect to any Cardholder or prospective Cardholder that appears to be in the OFAC database.

     6.2 Bank Secrecy Act/Anti-Money Laundering.

          On a daily basis, provided that Bank and Servicer have established a mutually agreeable scope
and procedure, Servicer shall provide a FTP file transmission to Bank containing all transactional
activity for each given day within that daily period for each Gift Card, as extracted from
Servicer’s data warehouse. Servicer shall reasonably cooperate with Bank in conducting fraud
detections, investigations and filing Suspicious Activity Reports with respect to Gift Card
transactional activity.

          6.2.1 If in the course of fraud detection and investigation Servicer identifies suspicious
activity that requires filing of a Suspicious Activity Report under Applicable Law, Servicer
shall provide Bank with all information within its possession regarding such activity, and
cooperate with Bank so that Bank may file a SAR.

     6.3 Dispute and Error Resolution.

          Servicer shall respond to and resolve all Cardholder and Gift Card related disputes,
inquiries and errors referred to Servicer by Bank within the time frames and requirements to be
mutually agreed upon in writing by the parties and in compliance with all policies and
procedures related to dispute processing services in accordance with applicable Network Rules.

7. Customer Service and Support

     Servicer shall provide all support services to Cardholders and/or Bank, including:

 

 

	 	•	 	Bank: Support desk handling of all Bank Inquiries
	 
	 	•	 	Bank: Gift Card Account Maintenance
	 
	 	•	 	Bank: Dispute Processing
	 
	 	•	 	Cardholder: Support desk handling of all Cardholder Inquiries/License
	 
	 	•	 	Cardholder: Gift Card Account Maintenance
	 
	 	•	 	Cardholder: Voice Response Unit (VRU) Services
	 
	 	•	 	Cardholder: Website Report

     7.1 Bank: Support Desk Inquiries.

          Servicer shall provide Bank with an escalation process to address all Bank inquiries
submitted via telephone and/or in written correspondence (e.g. lost/stolen Gift Cards).

     7.2 Bank: Account Maintenance.

          Servicer shall perform Bank requested maintenance to all Gift Cards as may be reasonably
requested by way of written correspondence (including e-mail).

          For the avoidance of doubt, servicing of Bank requested maintenance to Cardholder data
elements is part of the Services. Servicer shall perform Bank requested maintenance to
Cardholder Gift Card data elements whether such requests are received by Servicer (i) through
written correspondence or (ii) through e-mail. Servicer will provide Gift Card maintenance
services in accordance with SLAs as provided in Schedule 3-C.

     7.3 Bank: Dispute Processing.

          In addition to the services described in Section 7.4, Servicer shall provide all dispute
processing and error resolution services for all Gift Card related errors and disputes, all in
accordance with Applicable Law and in compliance with applicable Network Rules. These services
include those related to:

	 	•	 	Charge backs
	 
	 	•	 	Unauthorized Charges
	 
	 	•	 	Re-presentments
	 
	 	•	 	Arbitration of Merchant Disputes
	 
	 	•	 	Network Disputes
	 
	 	•	 	Network Compliance Violations by Merchant

 

 

	 	•	 	Draft Requests
	 
	 	•	 	Research

     In addition, Servicer will maintain and comply with all policies and procedures related to
dispute processing services in accordance with Applicable Law and applicable Network Rules. Any
write-off of a disputed amount or loss that is caused by or arises from Servicer missing required
time frames or not complying with Applicable Law or applicable Network Rules shall be the sole
responsibility of Servicer, unless such compliance failure was due to a delay or error by Bank.

          7.3.1 Charge backs. Servicer shall issue account charge backs where appropriate
and necessary. All transactions that meet all criterions agreed upon by Servicer and Bank, such
criterion to be in compliance with applicable Network Rules and Applicable Law, will be issued
charge backs by Servicer in an effort to recover funds from a merchant that has either made an
error or charged an amount not authorized by Servicer or Bank.

          7.3.2 Re-presentments. Following charge back procedures, Servicer shall review and
make a commercially reasonable decision with respect to any transaction that is represented by a
merchant in an effort to recover funds charged back from the Bank. Servicer shall provide Bank
activity reports that detail all signature based re-presentments submitted, the dispositioning of
each such re-presentment and, for cases where re-presentment was allowed, the reason for such
allowed re-presentment. These reports shall be provided to Bank on each day for which signature
based re-presentment activity occurs. Servicer shall provide Bank daily status reports of all
signature based activity if and when requested by Bank.

          7.3.3 Arbitration of Merchant Disputes. If Servicer reasonably determines that a
dispute should be taken to arbitration, Servicer shall pursue any and all avenues to win each
arbitration case approved by Bank. Bank commits to make decisions for each arbitration request from
Servicer within applicable Network timeframes. Servicer shall be responsible for all Network fees
associated with such arbitration cases.

          7.3.4 Network Compliance violations by Merchant. Servicer shall file compliance
violation reports to the Networks where appropriate and necessary when charge backs and
auto-charge backs do not exist. For transactions that meet all agreed upon criteria, compliance
will be filed in order to recover funds from a merchant that has either made an error or charged
an amount not authorized by Servicer or Bank when no charge back right exists and the amount is in
direct violation of an applicable Network Rule. Servicer shall notify Bank of any such violation,
as well as file reports, as appropriate, in accordance with Network requirements.

          7.3.5 Draft Requests. Servicer shall comply with all Bank or Cardholder initiated
Draft Requests within the timeframes outlined in applicable Network Rules as well as with
Applicable Law. Servicer shall indemnify Bank from and against any claims or losses (including
payment of attorneys fees) resulting from its failure to meet such timeframes, except any such
failures attributable to a merchant. Servicer shall pursue enforcement of charge backs and other
rights against merchants and other parties pursuant to mutually-agreed guidelines within the
framework of applicable Network Rules as well as Applicable Law, in the event the failure is
attributable to such parties.

 

 

          7.3.6 Research. Upon request by Bank, Servicer shall promptly investigate and report
back to Bank regarding matters relating to any Cardholder or merchant dispute in connection with a
transaction.

     7.4 Cardholder: Support desk handling of all Cardholder Inquiries/License.

          Servicer shall provide a support desk to receive and respond to all Cardholder inquiries
submitted via telephone and/or in written correspondence (e.g. lost/stolen Gift Cards). Bank hereby
grants to Servicer a non-exclusive, revocable, royalty free license within the United States to use
Bank’s “Money Bank” tradename and trademarks in connection with providing such support desk
services. Any use of such tradenames and trademarks by Servicer must be approved in writing in
advance by Bank at least fifteen (15) days prior to use, and must comply with the Agreement and the
most recent written usage guidelines, if any, that are delivered by Bank to Servicer.

     7.5 Cardholder: Gift Card Maintenance.

          Servicer shall perform Cardholder requested maintenance to with respect to Gift Cards as may
be requested telephonically or by way of written correspondence.

          For the avoidance of doubt, providing Cardholder requested maintenance to Cardholder Gift Card
data elements is part of the Services. Servicer shall perform Cardholder requested maintenance to
Cardholder Gift Card data elements when such requests are received by Servicer telephonically.
Servicer will provide maintenance services in accordance with SLAs as provided in Schedule 3-C.

     7.6 Cardholder: Voice Response Unit (VRU) Services.

          Servicer shall provide Cardholders VRU services as mutually agreed in writing by Bank and
Servicer.

     7.7 Bank and Cardholder Web-Site Support.

          [Refer to Section 13 – Online Tools].

8. Product and Servicer System Enhancements 

     Subject to the terms of the Agreement, Servicer shall on a fee basis enhance its products and
the Servicer System when new services and/or functionality is requested by Bank or is required to
make the Servicer System compatible and properly configured and integrated to work as a system with
Bank’s systems and any hardware or software vendors of Bank, and any upgrades to any of the
foregoing. Product enhancements shall comply with the process for new product and feature
introduction described in this Article and in the Agreement. This includes completing a formalized
new product and feature introduction process as mutually agreed by the parties. The AM shall be
responsible for coordinating, on behalf of Servicer, all new products, product enhancements,
developing the relationship, facilitating quarterly meetings, and assisting Bank in meeting
strategic needs with respect to the Gift Card product, Enhancements and related Services.
Notwithstanding anything in this Section 8, Servicer shall not be required to provide

 

 

any product or Servicer System enhancements if such an enhancement would, in the reasonable
discretion of Servicer, compromise the architectural integrity, security, reliability or
performance of the Servicer System, unless such enhancement is required to comply with Applicable
Law.

     The following product enhancement services and/or forms shall be provided by Servicer
including:

	 	•	 	Product Request Form
	 
	 	•	 	Enhancement Scoping
	 
	 	•	 	Execution and Implementation

     8.1 Product Request Form (PRF).

          Servicer will reasonably assist Bank in completing a PRF (such PRF shall be in the format as
mutually agreed by the parties) for any New Product Development Request, Enhancement or other
projects. Information contained within the PRF shall include the details, description, reason
substantiating the request, and timing associated with the request. Servicer will confirm with Bank
that the PRF is substantially complete and will assign an implementation manager and conversion
analyst to oversee and manage Servicer internal resources and work associated with developing,
testing and implementing any enhancement mutually agreed to by Bank and Servicer.

     8.2 Enhancement Scoping.

          Subject to the terms of the Agreement, Servicer shall scope all requests for new products,
services or enhancements including, without limitation, New Product Development Requests subject of
a PRF, and provide Bank with related time and/or cost estimates and/or options, all as described in
the Agreement and as otherwise reasonably requested by Bank.

     8.3 Execution and Implementation.

          Servicer shall complete the development, testing, production and documentation of all
mutually agreed to New Product Development Requests, Enhancements or other projects reasonably
requested by Bank. Each new project shall be delivered based on the timing and cost estimate
provided by Servicer, unless Bank submits any change to the New Product Development Request.
Subject to the terms of the Agreement, Servicer will reasonably cooperate with Bank, and as
requested, any third parties, in the development, testing and implementation of any New Product
Development Requests, Enhancements or other projects. Servicer shall assign an implementation
manager and conversion analyst to such projects as mutually agreed by the parties.

     8.4 Right of Refusal.

          Servicer shall provide Bank an installation date within [***] Business Days after
Bank’s receipt of the requested written hours and cost estimates for the relevant project. After
that time, the Bank shall have up to [***] Business Days to accept or refuse the
project,

 

			
	***	 	Confidential material redacted and filed separately with the Commission

 

 

thus canceling the project and any associated costs, unless Bank requires additional information
(in which case the time within which Bank must accept or reject the project shall be extended until
ten (10) Business Days after Bank obtains all required information.

          Notwithstanding the foregoing, Bank may cancel implementation of any project resulting from a
PRF at any time upon notice to Servicer, provided that in such event Bank shall be responsible for
payment of all approved costs incurred by Servicer up to the point of cancellation.

9. File and Data Exchange for Gift Card Account

     Servicer shall provide reports to Bank via an FTP site pursuant to Section 15.0. Bank and
Servicer shall work together in good faith to define and develop a mutually agreed to scope and
nature of data exchange between the parties.

     9.1 Data Retention and Storage.

          Servicer shall retain for a period of at least five (5) years, or any longer period as may be
required by Applicable Law, all Cardholder account data and any other Bank Data, all in compliance
with Applicable Law.

     9.2 Communication Links.

          As requested by Bank, Servicer shall install, provide or cause to be installed or provided the
systems and communication links reasonably necessary to transmit Bank Data and the files, data and
transmissions described in Sections 9.1 and 9.2 to and from its facilities or equipment to and from
the facilities or equipment of Bank.

          Servicer shall, during the Term, maintain such systems and links for communicating in good
working order.

          The method of transmission and the media employed will be proposed by Servicer and be subject
to approval by Bank. The Parties shall take into consideration relevant factors such as traffic
type, in-bound and outbound message sizes, traffic loading distribution, and the equipment or
devices which are or may be used.

10. Fraud

     Servicer shall provide information, functionality and services as requested by Bank to
minimize and manage Gift Card fraud. Servicer shall make available and perform the fraud services
set forth below. These services include:

	 	•	 	Fraud Management and Detection
	 
	 	•	 	Fraud Investigations and Fraud Recovery (Charge backs)
	 
	 	•	 	Fraud Queue Management

 

 

     10.1 Fraud Management and Detection.

          Servicer shall provide Bank and Cardholders with fraud management and fraud detection services
through use of the Servicer’s fraud detection system and as otherwise may be required by Bank.

          Upon Bank’s request, Servicer shall establish supplemental fraud detection strategies to
fulfill Bank’s fraud detection requirements. These strategies shall be tested in a development
environment prior to implementation to ensure fraud detection effectiveness and to measure the
impact to Servicer’s fraud detection organization. If during testing the defined strategies do not
perform satisfactorily, they shall be modified to suit Bank and Servicer. These strategies shall be
made available for review on a monthly basis.

          Upon Bank’s request, Servicer shall provide Bank with the following Gift Card
fraud services:

	 	•	 	Monitoring authorizations queued as a result of the fraud strategies or
fraud score.
	 
	 	•	 	Place outbound telephone calls to home and business telephone numbers of
Cardholders who have exhibited suspicious activity using their Gift Card, if
such information is available.
	 
	 	•	 	Manual review of Gift Card activity for fraud Gift Card Activity shall
be monitored by Servicer using specific parameters as mutually established
by Bank and Servicer. Customized parameter rules may be developed and
established should Bank experience a unique fraud event.
	 
	 	•	 	Daily provision to Bank of Gift Card authorization approval rates, itemized
transaction type (e.g., purchases)

          If Servicer is unable to contact the Cardholder with respect to fraud issues and if Servicer
possesses Cardholder contact information, Servicer shall leave a message on the Cardholder’s
message machine or with a responsible person for the Cardholder to contact Servicer at a toll-free
number. Such message script must be reviewed and approved by Bank prior to use.

          When the Servicer call results in contact with the Cardholder, and the Cardholder validates
the authorization activity, Servicer shall record an on-line account memo into the Servicer System
indicating the results of the call utilizing its screens. Servicer will note on Servicer’s system
of record when a Gift Card is the subject of confirmed fraud. Detailed reports on Gift Cards that
have undergone any status change during the statement period shall be available to Bank through
Servicer’s Loss Management reporting.

          When the Servicer call results in contact with the Cardholder and the Cardholder is unable to
validate the activity, Servicer shall initiate a Lost/Stolen Report and place a block on the Gift
Card to prevent further authorizations. Servicer shall record an on-line Gift Card memo on the
Cardholder Gift Card record, indicating the results of the call.

 

 

          If Servicer observes activity, which appears uncharacteristic or unusual for the specific
Gift Card, and Servicer is unable to successfully contact the Cardholder, then Servicer may
place a block on the Gift Card to prevent further authorization approvals until the Cardholder
successfully verifies the activity.

          Servicer shall provide Bank with lost/stolen/fraud reporting services. Lost and stolen reports
from Bank’s Cardholders are recorded on the Servicer System by on-line entries, which automatically
change the external status on the Servicer System and block authorizations for the Gift Card. These
Services shall be available to Cardholders 24 X 7.

          Servicer shall report to the applicable Network those accounts that qualify for warning
bulletin protection or the exception file by reason of a lost or stolen report entry. Servicer
shall list such accounts accurately by region and for a number of days equal to the time remaining
until Gift Card expiration. Listing an account on the warning bulletin may provide Bank with charge
back and/or authorization protection. For the avoidance of doubt, Servicer shall bear all costs and
expenses associated with warning bulletins.

          As part of its fraud prevention services, Servicer shall immediately block new transactions
with respect to Gift Cards in the event that a Gift Card has been reported lost or stolen.
Thereafter, Servicer shall de-activate the Gift Card, transfer any related funds or credits to a
replacement Gift Card, and issue and send such replacement Gift Card to the Cardholder.

          In the event that any Bank Data that is stored by Servicer or transmitted by or to Servicer
and that relates to Cardholders is compromised, Servicer shall provide to the affected Cardholders
(at no cost to Cardholders or Bank) identity theft victim assistance services. All such services
must be reviewed and approved in advance by Bank.

     10.2 Fraud Investigation/Fraud Recovery (Charge back).

          Charge backs shall be initiated by Servicer on all Bank’s Gift Cards that meet defined
criteria and qualify for specific charge back rights per applicable Network Rules.

          At launch, as part of its fraud control services provided to Bank, Servicer shall provide
the following fraud reporting services on Bank’s behalf to each applicable Network. Security
detail transactions (status codes used to place Cardholders in various status states – “hot”,
“lost”, etc.) shall be used to add, update or delete transaction records on Servicer’s security
master file (Servicer’s negative file containing Gift Cards blocked for use). These transactions
will generate and deliver a fraud advice record to the applicable Network. Lost or stolen Gift
Cards and related monetary values shall be researched and disposition codes entered by Servicer
to record fraud, counterfeit, and charge backs. Fraud detail information shall be transmitted to
the applicable Network by Servicer in compliance with Applicable Law.

          To the extent that any investigation results in a determination that a transaction is
fraudulent, then Servicer shall charge-off after ninety (90) days of no cardholder transactional or
recover payment activity, or otherwise remove, the amount of the fraudulent item from the
Cardholder’s Gift Card.

     10.3 Fraud Detection Improvement and Queue Management.

 

 

          Servicer shall have the ability to detect fraudulent activity on Gift Cards. Servicer shall
provide to Bank a written analysis of the reports interpreting the performance of the existing
algorithms and strategies for detecting and addressing fraud, and written recommendations for
changes or updates to such algorithms or strategies to improve their performance. Servicer shall
provide a monthly report of current fraud detection strategies and performance.

          Servicer shall have the ability to build fraud queues around designated Bank criterion, as
supplied by Bank. Bank acknowledges that all Servicer debit fraud detection clients are monitored
under the same baseline parameters, but that Servicer will create customized fraud queues and
parameters, as requested by Bank, in order to supplement such baseline parameters. These queues
and criterion shall be tested in a development environment prior to implementation to ensure fraud
detection effectiveness and to measure the impact to Servicer’s fraud detection organization. If
during testing the queues and criterion do not perform satisfactorily, they shall be modified to
suit Bank and Servicer. These queues and criterion shall be reviewed on a monthly basis.

11. Product Support Calls

     Servicer shall receive, handle and resolve all support calls and issues from Bank employees
in relation to any system related problems associated with the Gift Card products and services,
including such problems associated with the Servicer System, any Servicer owned/supported system,
Cardholder websites, file and data exchanges, data warehouses, databases, queue management
systems, fraud systems, information security, administration systems, reporting systems, etc.

12. Implementation Services

     Servicer will provide all implementation management services for Gift Card products,
including the services described below:

	 	•	 	Weekly status update call between Servicer and Bank, as appropriate and
requested by Bank and/or designated third parties who may be instrumental in
effecting the implementation of the Gift Card product or any enhancements to
the Gift Card product
	 
	 	•	 	Testing and quality control process around all development work and set-ups
	 
	 	•	 	An implementation manager
	 
	 	•	 	Implementation dates as mutually agreed.
	 
	 	•	 	In the event of a “rush” request by Bank, Servicer will work with Bank
to accommodate Bank’s time frames.

 

 

13. Online Tools

     Servicer will itself or through a permitted subcontractor (e.g., TSYS) provide the following
online tools and services, each of which shall be accessible using commonly available web-browsers
(i.e., Internet Explorer, Netscape). Such tools and services shall conform to Bank’s security
requirements:

	 	•	 	Cardholder Tool and Website — A web based Cardholder tool used to view
transactions and balances via the internet.
	 
	 	•	 	TSYS Access – View-only access which may be used by Bank, as the issuing
Bank, to interface into the Servicer System in order to, among other things,
check Gift Card transactional activity.
	 
	 	•	 	FTP Reporting Tool – Bank may use this web-reporting tool to view all
reports described in this Schedule.

     13.1 Cardholder Tool and Website.

          Servicer shall design, host and provide a Cardholder website and related Cardholder
services for Gift Card products, including the services described in this Article.

          Servicer shall provide services to support its Cardholder Tool and Website, as well as other
Cardholder tools that Bank may require to support other Gift Card products from Servicer.
Cardholders may use the Cardholder Website to perform Gift Card functions, including the
following:

	 	•	 	View Gift Card transaction activity and available balance
	 
	 	•	 	Register Gift Cards

     Through a project request, Bank may request changes to the existing screens and content of
this Cardholder website.

     13.2 TSYS Management Tool.

          Servicer shall provide Bank with view-only access to TSYS which may be used by Bank, as the
issuing Bank, to interface into the Servicer System in order to, among other things, check Gift
Card transactional activity.

	 	13.3	 	FTP Reporting Tool.

          Servicer shall provide Bank access to a FTP reporting tool to view reports as provided in
Section 15.1 below. For the avoidance of doubt, the provision of such access does not remove or
otherwise waive Servicer’s obligation to provide and perform other Services related to reporting.

 

 

14. Products Supported; Options

     As mutually agreed to by Bank and Servicer (including agreement on cost), Servicer shall
provide the Services for the types of Gift Cards described below having the below described
options:

	 	•	 	General Gift Card Options

	 	•	 	Instant issue
	 
	 	•	 	Branded

	 	•	 	Gift Card type options

	 	•	 	Branded
	 
	 	•	 	Unbranded

	 	•	 	Gift Card Stock

	 	•	 	Custom
	 
	 	•	 	Generic

	 	•	 	Thermal Printing

	 	•	 	Gift Card Encoding

	 	•	 	Expiration dates
	 
	 	•	 	Gift Card number
	 
	 	•	 	Service code
	 
	 	•	 	CVV, CVV2

	 	•	 	Gift Card Carrier for both mailed Gift Cards and Gift Cards distributed at
POS.

	 	•	 	Custom
	 
	 	•	 	Standard

	 	•	 	Inserts
	 
	 	•	 	Envelopes

	 	•	 	Custom
	 
	 	•	 	Standard

	 	•	 	Gift Card Ordering

	 	•	 	Batch

 

 

	 	•	 	Expedited
	 
	 	•	 	Instant Issue
	 
	 	•	 	Manual

	 	•	 	Gift Card Shipping Options

	 	•	 	Direct Mail

	 	•	 	Funding options

	 	•	 	POS Only

	 	•	 	IVR/VRU

	 	•	 	Balance inquiry
	 
	 	•	 	Transaction history
	 
	 	•	 	English

	 	•	 	Gift Card Management System

	 	•	 	Authorizations
	 
	 	•	 	Batch processing
	 
	 	•	 	Transactional limits
	 
	 	•	 	Adjustments
	 
	 	•	 	Gift Card activation
	 
	 	•	 	Organizational hierarchy
	 
	 	•	 	Funds movement

	 	•	 	Risk Management

	 	•	 	OFAC verification
	 
	 	•	 	Fraud reporting
	 
	 	•	 	Never Received cards
	 
	 	•	 	Anti-Money Laundering data

	 	•	 	Bank Service

	 	•	 	Lost/Stolen reporting
	 
	 	•	 	Escalation process
	 
	 	•	 	Receive, Research, Handle, Respond to and Resolve all Cardholder
inquiries and disputes (whether via phone, Cardholder website, or
written correspondence.)

 

 

	 	•	 	Portfolio Management

	 	•	 	Closing Gift Cards
	 
	 	•	 	Purging Gift Cards

	 	•	 	Settlement Features

	 	•	 	Settle to G/L
	 
	 	•	 	Network adjustments

15. Reporting

     Servicer shall provide all report production services for the Gift Cards, including the
following:

	 	•	 	Report Production and Management
	 
	 	•	 	Delivery
	 
	 	•	 	Data warehousing, when requested and at Bank’s additional expense, on
mutually agreed upon terms.

     15.1 Report Production and Management.

          Servicer shall provide reports via FTP site with respect to the Services and any Bank Data
pursuant to which Servicer shall, as requested by Bank, produce reports requested by Bank on a
daily, weekly, monthly, quarterly and yearly basis. Servicer shall generate and store transaction
report data.

          Servicer shall generate and distribute such reports via FTP site and in a format which
permits Bank to view, manipulate, print, and store the reports.

          Servicer shall directly transmit to Bank, copies of the Bank files in a mutually agreed upon
format, if so requested by Bank.

          Servicer shall produce and provide reports for Bank as set forth in Schedule 3-E, unless the
parties otherwise mutually agree in writing from time to time.

          Notwithstanding the foregoing, once Servicer provides Bank with access to Servicer’s
electronic data warehouse in a manner sufficient to produce the reports set forth in Schedule 3-E
and such electronic data warehouse otherwise functions in a manner acceptable to Bank as
determined in Bank’s sole discretion, Bank shall be responsible for producing the reports set
forth in Schedule 3-E and Servicer shall have no obligation to deliver any such reports.

     15.2 Data Extraction, Encryption, Delivery, and Receipt Services.

 

 

          Bank and Servicer shall work together in good faith to define and develop mutually
agreeable data extraction, encryption, delivery and receipt services.

16. Settlement, Funds Movement, and Reconciliation

     Servicer shall provide complete settlement, funds movement and reconciliation services,
including the following services:

	 	•	 	Network Settlement Services
	 
	 	•	 	Network Funds Movement Services
	 
	 	•	 	Network Reconciliation Documentation

     16.1 Network Settlement Services.

          Servicer shall report on the required funding with various Networks as needed on a
[***] basis. Bank shall be responsible for actual settlement with the Networks based
upon reporting from Servicer. Settlement reporting services shall be provided in connection with,
but not limited to, the following Networks:

	 	•	 	Visa

     16.2 Funds Movement Services.

          Servicer shall be responsible for providing Bank with reporting required for accurate
movement of funds between the funding and activity bank accounts on a [***] basis as
required by the various Network and/or Bank funding activities and Cardholder activities. Bank
shall be responsible for accurate movement of funds between various bank accounts owned by Bank.

     16.3 Reconciliation Documentation.

          Servicer shall provide Internet access to the following report(s) required to
reconcile settlement and funds movement services:

	 	•	 	Daily Activity File

     Servicer has ownership over the processing accuracy and timely availability of these reports.
In the event the Network Daily Reports Tool is not accessible or the reports were not published to
the Networks Daily Report website, Servicer shall email (encrypted) or fax required reports as
needed to the Bank Finance contact.

     16.4 Gift Card Transaction Settlement.

          Bank shall be responsible for obtaining from Bank Client data relating to funds credited to
Gift Cards in transactions initiated at Bank Client’s participating stores and for settlement
with respect thereto.

 

			
	***	 	Confidential material redacted and filed separately with the Commission

 

 

17. Transaction Processing

     Servicer shall all provide transaction processing services for Bank Gift Cards. These services
include the following processes:

	 	•	 	General transaction processing (to include balance inquiries,
signature purchases and others as specified by Bank).
	 
	 	•	 	Fees

     17.1 General Transaction Processing.

          Servicer shall provide all transaction-processing services with the capability required to
receive, enter, process and post Gift Card transaction activity on a real time basis. The
processing and posting of transactions shall be accomplished using a wide variety of controls and
settings available to and selected by Bank. Monetary transactions, including debit and credit
sales, returns, refunds, adjustments and charge backs shall be supported on a real time basis.
Other non-monetary transactions shall be supported and used to maintain non-monetary account
information. Authorization transactions shall be supported on a real time basis. Bank acknowledges
that Servicer will use the TS1 Platform for transaction processing. Servicer shall not use a
different platform for transaction processing without first obtaining Bank’s written consent.

          Servicer shall provide transaction-processing services for all monetary transactions received
by Servicer from the applicable Network for posting to the Cardholder account.

     17.2 Fees.

          17.2.1 Servicer shall provide Bank the ability to assess and reasonably manage the fee types
included in Schedule 3-A, at the BIN level.

          17.2.2 Servicer shall provide Bank the ability to assess and manage all fee criteria,
including but not limited to, include/exclude fee criteria options and amounts and targeted
transaction activity for all Clients and Programs.

18. Cooperation/Interface with Third-Parties

     In connection with providing the Gift Card products and services to Bank and
Cardholders, Servicer shall reasonably cooperate with any third-party provider(s) of goods,
software or services to Bank in support of or in connection with Bank’s and/or Cardholder’s
receipt of such products and services.

19. Other Services

     Servicer agrees and acknowledges that it is responsible for providing all services on
behalf of Bank in connection with the Bank’s issuance of Gift Cards, and the use of such Gift

 

 

Cards, as required in accordance with commercially reasonable business practices as well as safe
and sound banking practices, except to the extent that Bank has expressly undertaken to perform
such services under the Agreement, and that the term “Services,” as used in this schedule
or the Agreement, shall include all such services even if not expressly set forth in this schedule
or the Agreement.

20. Definitions

     All capitalized terms not defined below or elsewhere in this Schedule shall have the
meanings ascribed to them in the Agreement.

“Bank Finance Contact” shall mean Ben Johnson.

“Cardholder” shall mean any individual to whom Bank has issued a Gift Card under
the Wal-Mart Gift Card Program or who is or may become obligated under or with respect to
the use of the Gift Card.

“Draft Request” shall mean a request for sales slip or receipt that substantiates
or evidences any given transactions or charges (whether debit or credit) related to a Gift
Card.

“Gift Card” shall mean an instant issue, non-reloadable, open network prepaid gift
card issued by Bank.

“Gift Card Data” shall mean data relating to funds credited to Gift Cards in
transactions initiated by Wal-Mart at participating Wal-Mart stores.

“Gift Card Funds” shall mean funds relating to activated Gift Cards at
participating Wal- Mart locations.

“include” or “including” shall mean without limitation.

“MCC” shall mean Merchant Category Code.

“Servicer Statement Day” shall mean the day not later than the tenth (10th)
Business Day after the close of each calendar month.

“Wal-Mart Open Network Gift Card Program” shall mean, with respect to this
schedule, all of the products and services provided or to be provided by Servicer to Bank
under Schedules 3-A, 3-B, 3-C, 3-D, and 3-E of the Agreement.

 

 

EXHIBIT A to SCHEDULE 3-B

DISTRIBUTION CENTER PROPOSED SOLUTION FOR LAUNCH

1. Holiday or Other Initial Load-In

     Servicer will ship product and displays (if applicable) to either the Wal-Mart distribution
center or a single third party aggregator that is approved by the applicable association or
otherwise approved by Bank (e.g., Kendall King). Wal-Mart will compile all purchase orders and
provide Servicer with a total count prior to beginning production. Servicer will coordinate
distribution schedules directly with the third party aggregator. Wal-Mart will manage coordination
with the third party aggregator to ensure the holiday pallets flow via the distribution center and
arrive in store.

2. Replenishment

     Gift Cards will be replenished via the Wal-Mart distribution centers. Shipments to the
Wal-Mart distribution centers will be sent via a Servicer-appointed LTL carrier. Wal-Mart will
ensure that the distribution center deliveries arrive in store.

 

 

SCHEDULE 3-C

SERVICE LEVEL AGREEMENT

 

 

TABLE OF CONTENTS

	 	 	 	 	 
	1. Introduction
	 	 	1	 
	 
	 	 	 	 
	1.1 Purpose
	 	 	1	 
	 
	1.2 Effective Date of the Service Levels
	 	 	1	 
	 
	1.3 Modification and Review of Service Levels and Related Procedures
	 	 	1	 
	 
	1.4 References/Interpretation
	 	 	1	 
	 
	 	 	 	 
	2. Definitions
	 	 	1	 
	 
	 	 	 	 
	2.1 Certain Definitions
	 	 	1	 
	 
	 	 	 	 
	3. Service Level Methodology
	 	 	3	 
	 
	 	 	 	 
	3.1 Excused Downtime.
	 	 	3	 
	 
	3.2 Measurement and Reporting.
	 	 	3	 
	 
	3.3 Measurement Tools
	 	 	4	 
	 
	 	 	 	 
	4. Communication and Escalation Requirements
	 	 	4	 
	 
	 	 	 	 
	5. Issue and Problem Resolution, Classification, Response and Notification
	 	 	4	 
	 
	 	 	 	 
	5.1 Issue and Problem Resolution
	 	 	4	 
	 
	5.2 Problem Severity Level Classifications/Communication
	 	 	5	 
	 
	5.3 Multiple Tickets Having the Same Severity Classification
	 	 	7	 
	 
	 	 	 	 
	6. Service Level Credit Methodology
	 	 	7	 
	 
	 	 	 	 
	6.1 Service Level Failures
	 	 	7	 
	 
	6.2 Termination for Repeated Individual Critical Service Level Failures
	 	 	7	 
	 
	 	 	 	 
	Exhibit A (Service Levels)
	 	 	i	 
	 
	 	 	 	 
	Exhibit B (Escalation)
	 	iii	 

i 

 

1. Introduction

     1.1 Purpose. This Service Level Agreement (“SLA”) sets forth the Service Levels that
Servicer is required to meet or exceed in performing Servicer Services in connection with the
Wal-Mart Visa Gift Card Program (the “Program”). This SLA also provides for remedies associated
with a Party’s failure to achieve the Service Levels, including Service Level credits (“SLCs”).

     Servicer shall perform the Servicer Services, so as to achieve or exceed all of the Service
Levels set forth in this Program Schedule.

     1.2 Effective Date of the Service Levels. Unless otherwise specified herein or in a
separate document signed by Servicer and Bank, each Service Level in this SLA is effective as of
the Effective Date (as defined below).

     1.3 Modification and Review of Service Levels and Related Procedures. Service Levels
may be added, deleted or modified by the Parties during the Term, in accordance with the Services
Agreement (as defined below), in order to achieve a fair, accurate and consistent measurement of
performance of the Servicer Services. The Parties may also add, delete or change Service Levels by
mutual agreement on a go-forward basis in response to changes in Bank’s business needs.

     The Parties shall meet at least annually to review Service Level results and to consider
proposed changes to Service Level requirements, Service Level reporting requirements and other
related issues, but neither Party shall be required to agree to any particular changes without such
Party’s consent except as may be otherwise expressly set forth herein or in the Services Agreement.

     1.4 References/Interpretation. Unless otherwise specifically noted, all references in
this SLA to “Articles”, “Sections”, Exhibits” and “Attachments” are references to the Articles,
Sections, Exhibits and Attachments of this SLA, respectively. References to Articles or Sections of
the Services Agreement refer to the Services Agreement to which this SLA is appended. Capitalized
terms used but not defined herein shall have the meanings ascribed to them in the Services
Agreement.

2. Definitions

     2.1 Certain Definitions.

“Activation Request” means a request to activate a Gift Card that is transmitted
from a Retailer point of sale location to the Authorization System.

“Activation Response” means an automated message that is transmitted by the
Authorization System to the Retailer point of sale location confirming or denying the
activation of a Gift Card.

“Authorization System” means that portion of the Servicer System utilized by
Servicer to authorize transactions and activate Gift Cards at Bank Client point of sale
locations.

 

 

“Available for Use” means the ability of equipment, software, systems, data,
Servicer Services and functions for which Servicer is operationally responsible, to be
utilized or accessed by Bank, the Bank Client, Cardholders or other third-parties as
designated by Bank, as intended in accordance with normal operations.

“Availability”, unless otherwise defined herein, means the extent to which
referenced equipment, software, systems, data or Servicer Services are Available for
Use.

“Bank Client” means, individually and collectively, Wal-Mart Stores, Inc., Wal-Mart
Stores Texas L.P., Wal-Mart Louisiana, LLC., Wal-Mart Stores East, Inc., and Wal-Mart Stores
East, L.P.

“Billing Period” means the period of time over which the Servicer Services
identified in the periodic invoice presented to Bank by Servicer were performed. Unless
otherwise noted, the Billing Period shall be a calendar month.

“Critical Service Level” means each Service Level designated as “Critical” in
Exhibit A.

“Downtime”, unless otherwise defined herein, means the number of minutes in the
Billing Period during which identified any equipment, software, systems, data, Servicer
Services, or function was not Available for Use or where response time of such service is
outside established parameters.

“Effective Date” means the date as of which Gift Cards first become available for
sale to the public at Bank Client.

“Excused Downtime” means (i) Downtime during a Scheduled Maintenance Window, and
(ii) any other period during which any particular equipment, software, system, function
Servicer Service or Bank Service is not Available For Use (x) of which Bank or Servicer, as
applicable, has approved, (y) which Bank or Servicer, as applicable, has excused, or (z)
which are outages due to matters outside of Servicer’s or Bank’s, as applicable, Span of
Control.

“Gift Card” shall mean an instant issue, non-reloadable, open network prepaid gift
card issued by Bank.

“Include”, “includes” and “including”, whether or not capitalized
mean “include without limitation”, “includes without limitation”, and “including without
limitation”.

“Monthly SLA Report” has the meaning given it in Section 3.1.

“Non-Critical Service Level” means all Service Levels other than Critical Service
Levels.

“Scheduled Maintenance Window” means a scheduled period of time mutually agreed by
Servicer, Bank and Bank Client during which maintenance or other activities are to be
performed and the time actually used, such time not to exceed [***] per calendar
[***]. Servicer shall provide Bank not less than [***] prior written
notice of any requests for changes to its Scheduled Maintenance Window. Extensions to

 

			
	*** 	 	Confidential material redacted and filed separately with the Commission

 

 

	 	 	a Scheduled Maintenance Window, and any rescheduled Maintenance Window for which Bank has
not provided its written consent, shall be deemed Unexcused Downtime.
	 
	 	 	“Servicer Services” means “Services” as defined in Schedule 3-B (Description of
Services) to the Services Agreement.
	 
	 	 	“Service Levels” are expected results defined in each Service Level section of
Exhibit A to this SLA.
	 
	 	 	“Service Level Agreement” or “SLA” has the meaning given in Section 1.1.
	 
	 	 	“Service Level Credit” or “SLC” means the monetary credit that a Party will
pay the other Party if the former fails to meet a Service Level, as set forth herein.
	 
	 	 	“Service Level Failure” has the meaning given in Section 6.1.
	 
	 	 	“Services Agreement” means the Card Program Services Agreement dated October 27,
2006 by and between Bank and Servicer, as amended from time to time.
	 
	 	 	“Severity Level” means, with respect to an incident, the highest-priority level that
is applicable based on the classifications contained in this SLA, as reasonably determined
by Bank in accordance with the descriptions set forth in the chart made part of Section 5.2.
	 
	 	 	“Span of Control” means any equipment, software, system, network or other
infrastructure and those areas of functionality and availability with respect to, or
utilized to provide, the Services or other services, as applicable, that are under the
control of a Party, its subcontractors or agents.
	 
	 	 	“Term” has the meaning given it in Schedule 3-A (Description of Wal-Mart Visa Gift
Card Program) to the Services Agreement.
	 
	 	 	“Time of Problem Identification” means the earlier of (i) the time Servicer detects
a problem or incident, and (ii) the time Servicer is notified of the problem or incident.
	 
	 	 	“Unexcused Downtime”, unless otherwise defined herein, means the total number of
minutes any Servicer System component or any Service is not Available for Use during a
Billing Period, excluding Excused Downtime.
	 
	3.	 	Service Level Methodology

     3.1 Excused Downtime.

     Service Level Failures shall not be deemed to occur during Excused Downtime.

     3.2 Measurement and Reporting.

     Except as otherwise specified in this SLA or agreed in writing by the Parties, each Party
shall accurately measure and report on its performance against the applicable Service Levels on a

 

 

calendar-month basis. Unless otherwise specified for a particular Service Level, the Servicer
Services and each Party’s performance against the Service Levels are to be monitored by the Party
providing such services [***] per [***], [***] per
[***] during the Term, excluding, however, any Excused Downtime. Unless otherwise
specified, each Party will be responsible to collect measurement data and execute the data
collection plan for completing the Monthly SLA Report, as discussed below, for Service Level
performance. Each day, where applicable, each Party will record all applicable Service Levels and
shall, for the calendar month, determine the monthly service level. The total number of Service
Level Failures during the specified measurement period will be documented in the Monthly SLA Report
for that measurement period.

     All activities required for monitoring, measuring and reporting a Party’s performance
against the Service Levels shall be performed at no additional charge to the other Party.

     Not later than the 10th Business Day of each calendar month, each Party shall provide to the
other a detailed report, in form and with a level of detail reasonably satisfactory to the other
Party, summarizing its performance of the Servicer Services against the Service Levels during the
previous calendar month (the “Monthly SLA Report”). Such report shall include, for each Service
Level Failure, (a) a description of the cause(s) of such failure, (b) the remedial efforts (if any)
undertaken by the Party to correct the failure, and (c) the preventive measures (if any) taken, or
currently being taken, by such Party so that the failure does not recur.

     Each Party shall provide all reports described in this Article 3 and elsewhere in this SLA in
electronic format.

     3.3 Measurement Tools. Each Party shall maintain in place and utilize the necessary
measurement and monitoring tools and procedures required to measure and report its performance
against the applicable Service Levels. Measurement and monitoring shall permit reporting at a
level of detail reasonably sufficient to verify compliance with the Service Levels. Each party
shall provide the other with information and access to such tools and procedures, as well as any
resulting reporting data including, without limitation, raw reporting data, reporting logs and log
files, upon request for purposes of verifying such party’s compliance with the terms of this SLA.

4. Communication and Escalation Requirements

     Upon becoming aware of any actual or pending Service Level Failure, each Party shall promptly
contact the other as directed by the escalation policies and procedures set forth in the attached
Exhibit B or as otherwise mutually agreed by the parties in writing. Such contacting Party
shall provide the other Party all pertinent information available to it at such time concerning the
Service Level Failure. Such information may include (a) nature and scope of the problem, (b) actual
or suspected cause(s) of the problem, (c) expected or possible effects of the problem on the
Servicer Services, Servicer, Bank, and the Bank Client, (d) the proposed Severity Level assigned to
the problem, (e) actions being taken by such Party to resolve the problem and return the Servicer
Services to their normal operational status, (f) actions being taken by Servicer or Bank, as
applicable, to eliminate any adverse effects from occurrence of the problem (including any
productions delays, lost or corrupted data, failures to process transactions, etc.),

 

			
	***	 	Confidential material redacted and filed separately with the Commission

 

 

(g) contact information concerning the individual having responsibility for liaising with the other
Party in connection with the problem, and (h) such additional information concerning the above as
is reasonably requested by the other Party.

5. Issue and Problem Resolution, Classification, Response and Notification

     5.1 Issue and Problem Resolution. Following any Service Level Failure, the applicable
Party responsible therefore shall restore normal provision and operation of the affected service
consistent with the Services Agreement, including, without limitation, Schedule 3-B and this SLA
and will inform the other Party of the strategy for resolution, including patches, workarounds,
etc. Each Party will also advise the other of any reasonably foreseeable degradation or
interruption in service that may result from the incident or problem, or in connection with the
resolution process. The Parties will use commercially reasonable efforts to minimize the impact on
the Parties, Bank Client and Cardholders. The Party responsible for the Service Level Failure will
also bear any additional servicing costs while the problem or incident is being addressed, unless
the other Party agrees to bear some of the cost, and such responsible Party will bear all costs
associated with the resolution of any issue attributed to it.

     Problem ticket time frames will be recorded and tracked in the current tracking support system
maintained by the responsible Party.

     5.2 Problem Severity Level Classifications/Communication. For purposes of this SLA,
including without limitation, the Service Levels set forth in Exhibit A to this SLA, the
following chart sets forth the Severity Level classifications for problems and event tickets:

	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	Subsequent
	Severity	 	 	 	 	 	First Status	 	Status
	Level	 	Description	 	Examples	 	Update	 	Updates
	[***]

	 	Severe impact
on productivity;

Severe
corruption of data;

Requires
immediate change
	 	Bank On-Line tools unavailable.

Systemic error
resulting in balances being
incorrect for Cardholders;

Significantly reduced
response time.

Transactions and other
critical functions unavailable
including, without limitation,
the Authorization System and
those portions of the Servicer
System affecting Card loads,
IVR, customer service, Card
applications, Card activation.

Problems that cause or
are reasonably foreseeable or
likely to cause significant
loss of revenue or incurrence
of significant expense to a
Party.

In each case, for which
no known bypass or work-around
is available and can be readily
implemented.
	 	Within

[***]
	 	No later than

[***]

 

			
	*** 	 	Confidential material redacted and filed separately with the Commission

 

 

	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	Subsequent
	Severity	 	 	 	 	 	First Status	 	Status
	Level	 	Description	 	Examples	 	Update	 	Updates
	[***]

	 	Significant
impact on Bank

productivity

Issue
directly affects
Cardholders
	 	Non-critical Transactions
unavailable 

Moderately
reduced response time

Incorrect interface

Severe Bank or
Cardholder notice issues

Calculation issues with
critical functions

Cardholder web-sites
unavailable

Likely to have a serious impact
on an essential or important
component, transaction,
process, or service relating to
Bank or Bank Client business or
operations, or Cardholders.

In each case, for which no
known bypass or work-around is
available and can be readily
implemented.
	 	Within

[***]
	 	[***]
	 
	 	 	 	 	 	 	 	 
	[***]

	 	Significantly

reduces Servicer

System
effectiveness

Required for next

major processing

(such as

month/quarter end)
	 	Less severe Bank or Cardholder
notice issues. 

Calculation issues with
non-critical functions.

Report sorting issues. 

Report content issues. 

Screen navigation or formatting
issues (screen still usable).

Impairs a non-critical
component, process, or service
relating to Bank’s or Bank
Client’s business or
operations, or for Cardholders
for which a known bypass or
workaround is available and can
be readily implemented.

Causes or is reasonably
foreseeable or likely to cause
one or more security issues but
does not put Bank Data at risk
of being compromised.
	 	Within

[***]
	 	As [***]

 

			
	*** 	 	Confidential material redacted and filed separately with the Commission

 

 

	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	Subsequent
	Severity	 	 	 	 	 	First Status	 	Status
	Level	 	Description	 	Examples	 	Update	 	Updates
	[***]

	 	Work-around is
available
Several methods to
resolve issue
	 	Issues for non-critical
functions isolated to a very
few Cards.
	 	Within

[***]
	 	As [***]
	 
	 	 	 	 	 	 	 	 
	 

	 	 	 	Cosmetic issues with reports or screens.	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	 	 	Issues where a simple work-around is
available.	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	 	 	That permits Cardholders to use Bank’s
products and services with only minor
loss or degradation of functionality.	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	 	 	That is low impact and is not continual
or repeated.	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	 	 	For which a known bypass or workaround
is available and can be readily
implemented.	 	 	 	 

     5.3 Multiple Tickets Having the Same Severity Classification. In the event there
are multiple incident tickets relating to problems having the same severity classifications, the
Parties will work together to determine the priority of incident resolution efforts in connection
with the relevant incidents.

6. Service Level Credit Methodology

     6.1 Service Level Failures. In each instance of a failure by a Party to achieve a
Service Level (a “Service Level Failure”), such failing Party shall: (i) investigate and report to
the other Party on the root cause(s) of the failure, (ii) advise the other Party, as and to the
extent requested, of the status of remedial efforts being undertaken with respect to the failure;
(iii) notify the other Party of the steps which the failing Party believes should be taken to
correct the failure; (iv) promptly take the necessary steps and resume meeting the Service Level;
(v) take appropriate preventive measures so that such failure does not recur; and (vi) ensure that
the specific Service Level Failure is accurately recorded in the applicable report.

     6.2 Termination for Repeated Individual Critical Service Level Failures. Either Party
shall have the right to terminate the Program in the event that, at any time after the Effective
Date, Servicer fails to achieve the Default Percentage with respect to the same Service Level
during any [***] calendar [***] or during any [***] calendar
[***] during any rolling [***] calendar [***] period during the
Term (each a “Repeated SLA Failure”), excluding any calendar [***] for which a
grace period applies. Notwithstanding the foregoing, this provision shall not apply to

 

			
	*** 	 	Confidential material redacted and filed separately with the Commission

 

 

Repeated SLA Failures with respect to “Non-Termination Right Service Levels,” if indicated as
such on Exhibit A.

 

 

EXHIBIT A TO SCHEDULE 3-C

Service Levels for Which Servicer is Responsible:

	 	 	 	 	 	 	 	 	 	 	 	 	 
	Service Level	 	Definition	 	Defect Definition	 	Calculation	 	Target %	 	Default %	 	Comments
	1. Authorization
Availability

	 	Percentage of
Availability of the
Authorization
System
	 	Any full minute
that the
Authorization
System is not
available for use
	 	Total minutes Available for
Use divided by total

minutes in the calendar

month minus  Excused

Downtime
	 	[***]%
	 	[***]%
	 	[***]
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	2. Activation
Response

	 	Percentage of
Activation
Responses sent to
Bank in 20 seconds
or less after
receipt of an
Activation Request
	 	An Activation
Response sent to
Bank more than 20
seconds after
receipt of an
Activation Request
	 	Number of Activation
Responses sent to Bank in
20 seconds or less after
receipt of an Activation
Request divided by the
total number of Activation
Requests
	 	[***]%
	 	[***]%
	 	[***]
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	3. IVR Availability

	 	Percentage of
Availability of the
Bank IVR
	 	Any full minute
that the Bank IVR
is not Available for Use
	 	Total minutes Available for
Use divided by total
minutes in the
calendar month minus Excused
Downtime.
	 	[***]%
	 	[***]%
	 	[***]
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	4. Call Response
Timeliness

	 	Percentage of calls
answered by a live
representative in
120 seconds
	 	Calls answered by a
live representative
after more than 120
seconds of holding
	 	Number of calls answered in
120 seconds or less divided 
by the total
number of calls offered
	 	[***]%
	 	[***]%
	 	[***]
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	5. Call Abandonment

	 	Percentage of calls
abandoned while
waiting for a live
customer service
representative
	 	Any call that is
terminated while
waiting for a
customer service
representative
	 	Total calls abandoned while

waiting for a live

representative divided by

the total calls offered
	 	[***]%
	 	[***]%
	 	[***]

 

			
	*** 	 	Confidential material redacted and filed separately with the Commission

i

 

	 	 	 	 	 	 	 	 	 	 	 	 	 
	Service Level	 	Definition	 	Defect Definition	 	Calculation	 	Target %	 	Default %	 	Comments
	6. Call
Quality

	 	Percent of calls
meeting mutually
(by Bank and Green
Dot) agreed upon
quality standard
for an acceptable
call, per mutually
agreed call quality
review form
	 	Call that does not
meet the mutually
agreed upon call
quality standard
	 	Number of calls
meeting the
mutually agreed
upon call standard
for acceptable
call, per mutually
agreed (by Bank and
Green Dot) quality
review form,
divided by the
total number of
calls sampled
	 	[***]%
	 	[***]%
	 	[***]
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	7. Customer
Website Access

	 	Percentage of
Available Use time
for
www.walmartgift.com
	 	Any one full minute
that any of the
listed web-sites is
not Available for
Use
	 	Total minutes
Available for Use
of all listed
web-sites divided 
by (total
minutes during the
measurement period
minus Excused
Downtime)
times the number of
listed web-sites
	 	[***]%
	 	[***]%
	 	[***]
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	8. Gift Card Fee
Accuracy

	 	The percentage of
accurate assessment
of all Gift Card
Fees
	 	Any inaccurate
assessment of Gift
Card Fees
	 	Statistically valid
sample of Number of
Gift Card Fees
accurately assessed
divided by the
total number of
Gift Card Fees
sampled
	 	[***]%
	 	[***]%
	 	[***]

N.B.: IVR Availability, Call Response Timeliness, Call Abandonment and Customer Website Access
SLAs [***] in [***] or [***] due to Bank’s failure to transmit
transaction data from Bank Client to Servicer or from Servicer to Bank Client in a timely or
accurate manner. Servicer [***] required by receipts issued by Wal-Mart [***] as
set forth in Wal-Mart Visa Gift Card Program Agreement, as the same may be amended from time to
time.

Within [***] after delivery to Servicer of a Wal-Mart sales transaction report (a
“Sales Transaction Report”), Servicer shall notify Bank of any errors in any Sales
Transaction Report and any adjustments to amounts paid pursuant to such Sales Transaction
Report as a result of such error, and shall provide sufficient documentation to support its
findings. Notwithstanding anything to the contrary in this

 

			
	*** 	 	Confidential material redacted and filed separately with the Commission

ii

 

agreement, Servicer shall be liable to Bank for any failure to identify any error in a Sales
Transaction Report or any adjustment to amounts paid pursuant thereto within the
[***] period.

 

			
	*** 	 	Confidential material redacted and filed separately with the Commission

iii

 

EXHIBIT B TO SCHEDULE 3-C

Escalation Policies and Procedures

iv

 

SCHEDULE 3-D

SERVICING FEES

1. Right to Program Revenues. Bank shall be entitled to (i) all fees payable
by and actually collected from Cardholders under the terms of the Cardholder Agreement, and (ii)
all interchange income and other similar amounts payable under the Network Rules to the issuer of
the Cards, and any amounts payable to Bank in an arrangement with the Network regarding interchange
amounts (collectively, “Interchange Income”) (Interchange Income does not include any
Network Incentive Payment (as defined in Section 2)). For clarity, Bank shall be entitled to all
fees charged to Cardholders upon issuance and activation of the Cards at Wal-Mart locations. All
fees and income described in this Section 1 shall hereinafter be referred to as the “Program
Revenue.”

2. Network Incentive Payments; Other Network Payments.

(a) The Parties acknowledge that Bank has entered into an agreement with Visa (the
“Visa Agreement”) under which Visa has agreed to pay Bank up to $[***]
over [***] for launch and merchandising support provided that conditions related
to in- store placement of Gift Cards are satisfied, and an amount equal to [***]
basis points multiplied by the total dollar volume of purchases made with Gift Cards for
ongoing marketing support for Bank’s use of Visa as the Network in the Wal-Mart Visa Gift
Card Program (the “Network Incentive Payments”). Bank agrees to credit the program
marketing fund established for the Wal-Mart Visa Gift Card Program in the amount of the
Network Incentive Payments actually received. Program marketing fund amounts will be paid
as agreed by Bank and Wal-Mart to support the Wal-Mart Visa Gift Card Program.

(b) The Parties also acknowledge that, pursuant to the Visa Agreement, Visa has agreed to
pay Bank an amount equal to [***] and [***] basis points multiplied by the total
dollar volume of purchases made with Gift Cards for as long as Visa is the exclusive open
loop Network in connection with the Wal-Mart Visa Gift Card Program (the “Exclusivity
Payments”). The Parties agree to [***] received by Bank; provided,
however, that Bank shall be entitled to determine whether Visa will be the exclusive
open loop Network. If a Party shall receive any payment from a Network other than an a
Network Incentive Payment or an Exclusivity Payment in connection with the Wal-Mart Visa
Gift Card Program, it shall notify the other Party in writing and the [***] as
the Parties shall agree in writing.

3. Servicing Fee. Bank shall pay a Servicing Fee to Servicer in the amount of
the Base Servicing Fee determined under Section 4 in accordance with the provisions of Section 5.

4. Amount of Base Servicing Fee.

 

			
	*** 	 	Confidential material redacted and filed separately with the Commission

 

 

(a) The “Base Servicing Fee” payable by Bank shall be based on the Bank Fees as set forth in
Section VII of Schedule 3-A (Description of Program) adopted by the Parties for the Wal-Mart
Visa Gift Card Program and, unless otherwise agreed upon by the Parties in writing, shall be
equal to the following amounts actually collected from the Cardholders and Networks: (i)
[***] percent ([***]%) of the Issuance Fees imposed by the Bank, plus
(ii) [***] percent ([***]%) of all Bank Fees other than the Issuance
Fees, plus (iii) all Interchange Income earned on Cards, except for [***] basis
points ([***]) on all signature-based transactions; provided, that
Interchange Income earned by Bank shall be subject to audit by Servicer.

(b) However, if the Monthly Maintenance Fee described in Schedule 3-A is prohibited by law
in any state in which the Wal-Mart Visa Gift Card is offered, Bank shall pay Servicer an
additional [***] percent ([***]%) of the Bank Fees (including Issuance
Fees) collected from residents of such state on those gift cards that are issued after the
Monthly Maintenance Fee ceases to be collected.

(c) In addition to Section 4(b), if, at any time, the number of states that have prohibited
collection of the Monthly Maintenance Fee represents more than [***]% of Wal-
Mart stores participating in the Wal-Mart Visa Gift Card Program at such time, the Bank
shall pay Servicer an amount equal [***] percent ([***]%) of the Bank
Fees (including Issuance Fees) collected from residents of such states with respect to those
gift cards (i) that were issued prior the date on which the Monthly Maintenance Fee ceases
to be collected and (ii) from which not more than [***] of Monthly Maintenance
Fees have been collected.

5. Payment of Base Servicing Fee. Servicer shall provide Bank with a monthly statement
no later than [***] after the end of such calendar month showing the calculation of
the Base Servicing Fee payable by Bank for each calendar month during the term of the Wal-Mart
Visa Gift Card Program. Bank shall pay such Base Servicing Fee no later than [***]
after receipt of such statement.

6. Bank Assumed Expenses. Servicer shall provide Bank with a monthly statement showing any
Bank Assumed Expenses payable by Bank for each calendar month during the term of the Wal-Mart Visa
Gift Card Program no later than [***] after the end of such calendar month. Bank shall
pay the amount of such invoice on terms of net [***]. Bank Assumed Expenses are as
follows: (1) all costs that result from the fraud, gross negligence or willful misconduct of
Wal-Mart or its employees that is facilitated by information or a device obtained by an employee in
connection with his or her employment, and (2) costs and expenses associated with the
[***].

7. Pass Through of Wal-Mart Payments.

(a) [***] shall promptly forward all amounts paid by Wal-Mart in respect of the
Wal- Mart Visa Gift Card Program Agreement for (i) [***], (ii) [***]
or (iii) [***].

 

			
	*** 	 	Confidential material redacted and filed separately with the Commission

 

 

(b) If, pursuant to the applicable agreements between Wal-Mart and Bank, Wal-Mart pays any
amounts to Bank which serve as a reimbursement of costs incurred in connection with the
Wal-Mart Visa Gift Card Program, or indemnity for losses suffered by Bank, the Parties agree
to allocate such amounts between themselves on the basis of the respective costs or losses
incurred by the Parties.

 

 

SCHEDULE 3-E

REPORTING PACKAGE

Reports

	 	 	 	 	 
	Authorization Details

	 	Late
	 	(12 pm CST)
	Balance Inquiries on Gift Cards not activated

	 	Late
	 	(12 pm CST)
	API Declines/Approvals

	 	On-Time	 	 
	Merchant Credits

	 	Late
	 	(12 pm CST)
	Sales Invoices

	 	On-Time	 	 
	Monthly Cardholder Refund Reimb. Invoice

	 	On-Time	 	 
	Monthly Settlement/Total Fees

	 	On-Time	 	 
	Monthly Interchange Settlement

	 	On-Time	 	 
	Reconciliation/Activity File

	 	On-Time	 	 
	 
	 	 	 	 
	Daily Marketing Report Detail
(Sales)

	 	Late
	 	(7 am CST)
	Daily Marketing Report Detail
(Purchased Card Usage)

	 	 	 	(12 pm CST)
	Weekly Top 500 Merchants

	 	Late
	 	(12 pm CST)
	Monthly Marketing Report Detail

	 	Late
	 	(12 pm CST)
	 
	 	 	 	 
	Compliance Reports

	 	Late
	 	Kristina Lockwood and Josh Kellam
have discussed and agreed on timing

 

 

THIRD AMENDMENT TO CARD PROGRAM SERVICES AGREEMENT

This Third Amendment to Card Program Services Agreement (“Third Amendment”), dated
as of February___, 2008, is made by and between GE Money Bank, a federal savings bank
(“Bank”), and Green Dot Corporation, a Delaware corporation (“Servicer”),
and hereby amends that certain Card Program Services Agreement, dated as of October 27, 2006, by
and between Bank and Servicer (the “Original Services Agreement”) as amended by that
certain Amendment to Card Program Services Agreement for the Meijer program, dated as of July 13,
2007 (“First Amendment”) and as further amended by that certain Second Amendment to Card
Program Services Agreement for the Wal-Mart gift card program, dated as of October 31, 2007 (the
“Second Amendment”). Capitalized terms used but not defined herein shall have the same
meaning ascribed to them in the Original Services Agreement. Bank and Servicer may be collectively
referenced hereinafter as the “Parties.”

WITNESSETH:

Whereas, Bank and Servicer are parties to the Original Services Agreement pursuant to which
Servicer provides Bank certain services in connection with an initial prepaid card Program offered
by Bank; and

Whereas, the Original Services Agreement as amended by the First Amendment and the Second Amendment
(as so amended, the “Services Agreement”) contemplates that the Parties might amend and
supplement the Services Agreement to reflect Servicer’s agreement to also provide services in
connection with additional features to prepaid card Programs; and

Whereas, Bank and Servicer desire to amend and supplement the Services Agreement to add an
additional feature to the Wal-Mart Program.

Now, Therefore, for good and valuable consideration, the receipt and sufficiency of which is hereby
acknowledged by each of the Parties, Bank and Servicer agree as follows:

	I. 		 	Addition of Bill Payment Feature to Wal-Mart Program.

	 	A.	 	Bank has contracted with CheckFree Services Corp. (“CheckFree”) to assist Bank
in offering a bill payment service (the “Bill Payment Service”) to Cardholders
whereby Cardholders in the Wal-Mart Program may access a website hosted by CheckFree to
receive bills electronically, and use their Prepaid Cards to pay bills electronically
and/or to pay bills or persons through the Bill Payment Service.
	 
	 	B.	 	Servicer shall make the necessary modifications to the Cardholder website to allow
Cardholders to (i) enroll in the Bill Payment Service and (ii) access the CheckFree
website bill payment application (after entry of a password and authentication by
Servicer) and use the Bill Payment Service. Servicer shall receive requests to authorize
the use of Prepaid Cards in Bill Payment Service transactions from CheckFree in a mutually
agreeable manner, and shall approve or decline such requests in accordance with standards
used for other Prepaid Card transactions. Servicer shall further provide (i)

 

 

	 	 	 	first tier customer support to Cardholders with respect to Bill Payment Service
transactions, which support shall include answering Cardholder questions regarding
payment authorizations and declines, fees or credits for payment returns; and (ii) second
tier customer support for the Bill Payment Service, which shall include obtaining
information about such Service from CheckFree and providing it to the Cardholders;
provided, however, that CheckFree shall be responsible for providing an application to
Servicer to enable Servicer to research questions regarding payment processing and
disputes in connection with such second tier customer support. CheckFree shall also be
responsible, as part of such second tier customer support, for providing support with
respect to any Cardholder question or dispute that requires contact with a payee.
Servicer shall not be responsible for any failure of CheckFree to provide such
application or research support in connection with second tier customer support.
	 
	 	C.	 	Bank shall, at all times when the Bill Payment Service is offered to Cardholders,
maintain a contract with CheckFree. Servicer shall not be responsible for any obligation
of Bank within such contract that are in addition to the obligations of Servicer under the
express terms of the Servicing Agreement if Bank does not advise Servicer in advance. Bank
shall advise Servicer in a reasonable time period of any changes to such contract that may
have an effect on Servicer or its operations.
	 
	 	D.	 	Bank and Servicer shall settle transactions with CheckFree as described in Appendix
1 to this Third Amendment.
	 
	 	E.	 	To the extent that Bank and Wal-Mart agree to forbearance of certain Service Levels as a
result of the Bill Payment Service, such forbearance shall apply to the corresponding
service levels between Bank and Servicer as described in Schedule 1-C.

	II. 	 	 	Amendment of Wal-Mart Program Schedules.

	 	A.	 	Schedule 1-A. Schedule 1-A of the Services Agreement is hereby amended to add
the following item to Section 6:
	 
	 	 	 	“(y) Online Bill Payment Fee: $0.88”
	 
	 	B.	 	Schedule 1-B. Schedule 1-B of the Services Agreement is hereby amended to add
the following to Section 4:
	 
	 	 	 	“4.4 Bill Payment Authorization

     4.4.1 Servicer shall, together with the bill payment service provider, maintain an API
(or other applicable communications protocol) mutually acceptable to Servicer and the bill
payment service provider that each of Servicer and the bill payment service provider may use
for processing and authorization of bill payments

 

 

	 	 	 	and bill payment service customer enrollments.”
	 
	 	C.	 	Schedule 1-D. Schedule 1-D of the Services Agreement is hereby amended to add
the following to Section 5:
	 
	 	 	 	“(x) $[***] of Online Bill Payment Fees received.”
	 
	 	D.	 	Schedule 1-D. Bank agrees to (a) use reasonable efforts to recover amounts owing
from CheckFree to Bank under Bank’s agreement with CheckFree with respect to losses for
which Servicer is liable to Bank under the Services Agreement (if any) and to forward the
same to Servicer, or (b) otherwise provide Servicer reasonable assistance in collecting
such amounts from CheckFree.
	 
	 	E.	 	Schedule 1-E. Schedule 1-E of the Services Agreement is hereby amended to add
the following:
	 
	 	 	 	     “Bill Payment Report
Detail On-Time”

	III. 		Miscellaneous.

	 	A.	 	Continuation. Except as expressly amended or supplemented hereby, the terms and
conditions of the Services Agreement shall remain in full force and effect.
	 
	 	B.	 	Inconsistency. In the event of any inconsistency between the terms of this Third
Amendment and the Services Agreement, the terms of this Third Amendment shall control.
	 
	 	C.	 	Counterparts. This Third Amendment may be executed simultaneously in any number
of counterparts, each of which shall be deemed an original but all of which together
constitute one and the same agreement.

 

			
	*** 	 	Confidential material redacted and filed separately with the Commission

 

 

     IN WITNESS WHEREOF, the Parties have executed this Third Amendment by their duly authorized
representatives as of the date and year first above written.

	 	 	 	 	 	 	 	 	 
	GE MONEY BANK	 	GREEN DOT CORPORATION	 	 
	 
	 	 	 	 	 	 	 	 
	By:

	 	/s/ Margaret M. Keane 	 	By:	 	/s/ Mark Troughton 	 	 
	 

	 	 
	 	 	 	 	 	 
	 

	 	Name: Margaret M. Keane	 	 	 	Name: Mark Troughton	 	 
	 

	 	Title: SVP, GEMB	 	 	 	Title: President, Cards & Network	 	 

 

 

Appendix 1 

Bill Payment Service Settlement

1. CheckFree shall, on each business day, via ACH debit, collect from Servicer an amount equal
to the value of all payments made by Cardholders pursuant to the Bill Payment Service.
CheckFree will send reporting to Servicer via a settlement file which includes the total bill
payment amount, total number of transactions for that day and all details associated with each
individual transaction. Servicer shall offset any amounts debited by CheckFree
against. any funds due to Bank pursuant to Section 4.12 and Schedule 1-F of the
Services Agreement.

2. For purposes of determining compensation payable between the parties from Bill Payment
Service Fees, CheckFree’s system shall be the system of record for determining transaction
counts with any variances corrected via a mutually agreed to process by all parties.

3. On the [***] of each month (or the next Business Day if such day is
not a Business Day), Bank shall total all Bill Payment Service Fees deducted from the
applicable Cards from the prior month and remit to Servicer all Bill Payment Service Fees
collected less [***] ($[***]) per Bill Payment
Service transaction.

4. On the [***]of each month (or the next Business Day if such day is not
a Business Day), Servicer shall send to CheckFree a wire for its portion of Bill Payment
Service Fees related to the Bill Payment Services for the prior month ($[***]
per transaction) and will include the total count of transactions for this amount.

5. Servicer shall have no responsibility for calculating any commissions earned by Wal-Mart
pursuant to the use of the Bill Payment Service by Cardholders, or for remitting any such
commissions to Wal-Mart.

 

			
	*** 	 	Confidential material redacted and filed separately with the Commission

 

 

FOURTH AMENDMENT TO CARD PROGRAM SERVICES AGREEMENT

This Fourth Amendment to Card Program Services Agreement and Amendment to Network Membership
Agreement (“Fourth Amendment”) is made by and between GE Money Bank, a federal savings bank
(“Bank”), and Green Dot Corporation, a Delaware corporation (“Green Dot” or
“Servicer”) as of November 1, 2008 (the “Fourth Amendment Effective Date”), and
hereby amends that certain Card Program Services Agreement, dated as of October 27, 2006, by and
between Bank and Servicer (the “Original Services Agreement”) as amended by that certain
Amendment to Card Program Services Agreement, dated as of July 13, 2007 (“First
Amendment”), as further amended by that certain Second Amendment to Card Program Services
Agreement, dated as of October 31, 2007 (the “Second Amendment”), and as further amended by
that certain Third Amendment to Card Program Services Agreement, dated as of February 2008.
Capitalized terms used but not defined herein shall have the same meaning ascribed to them in the
Amended Services Agreement (as defined below). Bank and Servicer may be collectively referenced
herein as the “Parties.”

WITNESSETH:

WHEREAS, Bank and Servicer are parties to the Original Services Agreement pursuant to which
Servicer provides Bank certain services in connection with an initial prepaid card Program
offered by Bank; and

WHEREAS, the Original Services Agreement, including Schedules 1-A through 1-F, as amended by
the First Amendment, Second Amendment and the Third Amendment (as so amended, the
“Amended Services Agreement”) contemplates that Servicer will provide certain
Services to Bank, including in connection with the Wal-Mart Program; and

     WHEREAS, Green Dot operates a Network and permits Bank’s prepaid cardholders to load value
onto Cards;

     WHEREAS, Bank, Green Dot and Wal-Mart have entered into that certain Second Amendment to
Prepaid Card Program Agreement dated October 30, 2008 (the “Wal-Mart Program Amendment”),
and

WHEREAS, Bank and Green Dot desire to amend the Amended Services Agreement as a result of
modifications to the Wal-Mart Program that are set forth in the Wal-Mart Program Amendment
and to address certain other matters,

NOW, THEREFORE, in consideration of the following terms and conditions, and for good and
valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the
Parties hereby agree as follows:

	1.	 	Amendments to the Amended Services Agreement.

	 	A.	 	Data Security.

	 	(1)	 	The Parties agree that they shall modify Section 13.5 of the
Amended Services Agreement, including Section 13.5(viii) of the Amended
Services

 

 

	 	 	 	Agreement to the extent the corresponding provisions of the Wal-Mart Program
Agreement are modified or deleted, as soon as practicable after Bank, Green
Dot and Wal-Mart have agreed to a schedule to the Wal-Mart Program Amendment
containing additional data privacy and security requirements of Retailer.
Such modification may be effected by a letter agreement between Bank and
Servicer.
	 
	 	(2)	 	Section 13.5 of the Amended Services Agreement is hereby
amended by adding the following paragraph (vii), (viii) and (ix):
	 
	 	 	 	“(vii) Servicer shall, at all times during the Term of this
Agreement, comply with Payment Card Industry Data Security
Standards (PCI). Servicer shall not less than annually certify in
writing to Bank that it is in compliance with PCI, and shall
provide to Bank such additional information regarding its
compliance as Bank may reasonably request from time to time.
	 
	 	 	 	(viii) Servicer will provide Bank’s legal department and Bank’s
information security group with copies of its data privacy and
security policies as they relate to a Program or Program Consumer
Information at the request of Bank’s legal department. Servicer
shall protect Program Consumer Information in a commercially
reasonable manner, and shall provide a level of security that is at
least as protective as the level of security that Servicer applies
to its own Confidential Information. No electronic transmissions of
Program Consumer Information may occur other than through a secure
line or in encrypted form. Except for backup of Program Consumer
Information that Servicer moves to a secondary disaster recovery
site and/or an offsite storage facility, and the sharing of
information with merchants in support of payment research, any
physical removal of Program Consumer Information, irrespective of
whether in electronic or hard-copy form, should be processed
according to appropriate administrative, technical and physical
security measures.
	 
	 	 	 	(ix) Bank and Servicer agree that Servicer’s PCI training shall
satisfy the requirement in Section 8.4(k)(i) of the Wal-Mart
Program Agreement that Green Dot maintain training programs to
ensure that its employees and any others acting on its behalf are
aware of and adhere to Bank’s information security program
applicable to Program Consumer Information.”
	 
	 	(3)	 	Section 19 of the Amended Services Agreement is hereby amended
by adding the following definitions:

 

 

““Bank Client Consumer Information” means a Cardholder’s
name, address, telephone number and e-mail address, and any unique
number assigned to the Card or the Cardholder.

“Program Consumer Information” means all information (i)
provided to Bank by Cardholders or by third parties (other than the
Bank Client whose marks or logos appear on Cardholder’s Card) in
connection with the activation or servicing of a Card, (ii) that
Bank receives in its capacity as the issuer and/or processor of
Cards, (iii) Bank Client Consumer Information, and (iv) all
information derived from (i), (ii) and / or (iii), to the extent
that Servicer possesses such information.”

	B.	 	Escheatment. Section 7 of the Amended Services Agreement is hereby amended by
adding the following Section 7.5:

“7.5 Escheatment.

(a) Servicer shall provide all services, including the payment of funds
to applicable government agencies, delivery of notices to
Cardholders and filing of necessary forms, in connection with all
escheatment obligations in connection with each Program, including the
escheatment of Cardholder balances, unactivated Cards and uncashed refund
checks (each, an “Escheatable Obligations”), in the applicable
jurisdiction under a Program in compliance with applicable law.

(b) Servicer shall establish and maintain a database in connection
with the escheatment services that, among other things, identifies
each Escheatable Obligation, the Program to which such Escheatable
Obligation relates. the amount of each Escheatable Obligation, the
jurisdiction and government agency to which the funds will be paid, and the
date such funds are payable to the applicable government agency (the
“Escheatment Database”) in accordance with procedures mutually
agreed upon by the parties in writing from time to time (the
“Escheatment Procedures”).

(c) On Monday of each week (or, if Monday is not a Business Day, on
the next Business Day), Servicer shall deliver to Bank a report in a
form and substance mutually agreed upon by the parties in writing from time
to time (the “Weekly Escheatment Report”). Each Weekly Escheatment
Report shall set forth the total amount of Escheatable Obligations paid by
Servicer (the “Escheatment Amount”) since the Fourth Amendment
Effective Date (for the first report) or the date of the last Weekly
Escheatment Report (for each report thereafter). Bank shall pay to
Servicers the Escheatment Amount set forth in the Weekly Escheatment
report the next Business Day after receiving such Weekly Escheatment
Report. The Bank will pay to Servicer the Escheatment Amount with

 

 

respect to a particular Program by including such Escheatment Amount
in the daily settlement between Bank and Servicer for such Program. The
parties may mutually agree in writing for Servicer to provide the Weekly
Escheatment Reports on a more frequent basis. Notwithstanding anything to
the contrary in this Section 7.5(c), Green Dot shall be responsible for
making all required payments set forth in this Section 7.5 in a timely
manner in accordance with applicable law.

(d) Within ten (10) Business Days after the end of each calendar month,
Servicer shall deliver to Bank a report in a form and substance mutually
agreed upon by the parties in writing from time to time (the “Monthly
Escheatment Report”) that sets forth cumulative escheatment activity
for the immediately preceding month.

(e) Within ten (10) Business Days after each June 1 and December 1,
Servicer shall deliver to Bank a report in a form and substance mutually
agreed upon by the parties in writing from time to time (the
“Semi-Annual Escheatment Report”). Each Semi-Annual Escheatment
Report shall identify each Escheatable Obligation that Servicer has added
to the Escheatment Database since the Fourth Amendment Effective Date (for
the June 1, 2009 report) or the date of the last Semi-Annual Escheatment
Report (for each report thereafter). Bank shall pay Servicer a one-time fee
of $[***] for each Escheatable Obligation added to
the Escheatment Database by Servicer in accordance with the Escheatment
Procedures (the “Escheatable Obligation Fee”). Each Semi-Annual
Escheatment Report shall set forth the amount of Escheatable Obligation
Fees payable by Bank to Servicer. Bank shall pay such amount in accordance
with Section 5.3.

(f) In addition to amounts payable under Section 7.5(e), Bank shall pay
Servicer a $[***] fee for each calendar quarter that
Service provides the escheatment services (the “Quarterly Escheatment
Fee”). Servicer shall invoice Bank for each Quarterly Escheatment Fee.
Servicer shall deliver such invoices not more than ten (10) Business Days
after the end of each calendar quarter, and Bank shall pay such invoices in
accordance with Section 5.3.

II. Amendments to Schedule 1-A of the Amended Services Agreement. Schedule 1-A of the
Amended Services Agreement is hereby amended and restated in its entirety as set forth in
Exhibit A hereto.

III. Amendments to Schedule 1-B of the Amended Services Agreement. Schedule 1-B of the
Amended Services Agreement is hereby amended by adding the following Section 13.4:

“13.4 PCI Data Security Standards. Servicer agrees that the Cardholder website
shall comply with the Payment Card Industry Data Security Standard, and that
Servicer is responsible for any payment card data in its possession or control.”

 

			
	*** 	 	Confidential material redacted and filed separately with the Commission

 

 

	IV.	 	 Amendments to Schedule 1-C of the Amended Services Agreement.
	 

	 	A. Section I of Exhibit A of Schedule 1-C is hereby amended by adding the new Service
Levels attached hereto as Exhibit B (each such additional Service Level, a
“Super Service Level”). Exhibit B also shows the portion of each Super
Service Level attributable to Servicer (“Servicer’s Default Level”) and to Bank
(“Bank’s Default Level”). For clarity, Bank’s sole remedy with respect to a failure
by Servicer to meet such Super Service Levels (a “Super Service Level Failure”) are
described in Section 7 of Schedule 1-C.
	 
	 	B. Schedule 1-C of the Amendment Services Agreement is hereby amended by adding the
following new Section 2.2:

“The terms Bank’s Default Level, Servicer’s Default Level, Super Service
Level, and Super Service Level Failure shall have the meanings assigned to
such terms in the Fourth Amendment.”

C. Schedule 1-C of the Amended Services Agreement is hereby amended by adding the following
new Section 7:

	 	 	 	“7. Super Service Level Remedies

	 	 	 	 7.1 Super Service Level Failures.
	 
	 	 	 	(a) In each instance of a Super Service Level Failure, Servicer
shall: (i) investigate and report to Bank on the root cause(s) of
the failure, (ii) advise Bank, as and to the extent requested, of
the status of remedial efforts being undertaken with respect to the
failure; (iii) notify Bank of the steps which Servicer believes
should be taken to correct the failure; (iv) promptly take the
necessary steps and resume meeting the Super Service Level; (v) take
appropriate preventive measures so that such failure does not recur;
and (vi) ensure that the specific Super Service Level Failure is
accurately recorded in the applicable report.
	 
	 	 	 	(b) If Servicer determines that the root cause(s) of the failure may
be related to Bank or Bank systems, Bank shall: (i) investigate and
report to Servicer on the root cause(s) of the failure, (ii) advise
Servicer, as and to the extent requested, of the status of remedial
efforts being undertaken with respect to the failure; (iii) notify
Servicer of the steps which Bank believes should be taken to correct
the failure; (iv) promptly take the necessary steps and resume
meeting the Super Service Level; (v) take appropriate preventive
measures so that such failure does not recur; and (vi) ensure that
the specific Super Service Level Failure is accurately recorded in
the applicable report
	 
	 	 	 	7.2 Super SLA Credits.

 

 

	 	 	 	(a) General. Servicer shall pay a penalty to Bank if: (i)
Servicer fails to meet the Servicer’s Default Level with respect to
any Super Service Level; and (ii) Bank is obligated to pay a penalty
to Wal-Mart under Section 9.4(b) of the Triparty Agreement because
of a Super Service Level Failure.
	 
	 	 	 	(b) Amount. The amount of the penalty payable by Servicer
to Bank under Section [***] shall be: (i)
$[***] for the [***] failure in any rolling
[***]; (ii) $[***] for the [***]
failure in any rolling [***]; and (iii) $[***]
for the [***] failure and each subsequent failure in any
rolling [***] to meet the applicable default level (each
such penalty, a “Super SLA Penalty”); provided, however that the
amount of such penalty shall be subject to reduction as provided in
Section 7.2(d).
	 
	 	 	 	(c) Multiple Failures. Due to the interdependency of the
Super Service Levels, [***] Super SLA Penalty shall be
payable with respect to performance in any [***], whether
Servicer fails to meet [***] of Servicer’s Default Levels
in that [***]. In addition, failure to meet
[***] of Servicer’s Default Levels in [***]
shall [***] for purposes or calculating the penalty for
any subsequent failure.
	 
	 	 	 	(d) Reduction in Penalty. If Servicer is required to pay a
penalty under Section 7.2(a), and Bank failed to meet Bank’s Default
Level, the amount of Servicer’s penalty determined under Section
7.2(b) shall be reduced by a percentage determined by dividing (i)
the percent by which Bank [***] (ii) the [***]
the percent by which [***] the percent that
[***].
	 
	 	 	 	(e) Example. Bank is obligated to pay a penalty to Wal-Mart
under Section 9.4(b) of the Triparty Agreement because Bank and
Servicer failed to meet Super Service Level [***].
Servicer missed Servicer’s Default Level by [***]% and
Bank missed Bank’s Default Level by [***]%. The Super SLA
Penalty payable by Servicer would be reduced under Section 7.2(d) by
[***]% (i.e., [***]% divided by
[***]% minutes ([***]% plus
[***]%)).

V. Amendments to Schedule 1-D of the Amended Services Agreement. Schedule 1-D of the
Amended Services Agreement is hereby amended and restated in its entirety as set forth in
Exhibit C hereto.

VI. Amendments to Schedule 1-E of the Amended Services Agreement. Schedule 1-E of the
Amended Services Agreement is amended by adding for following:

 

			
	*** 	 	Confidential material redacted and filed separately with the Commission

 

 

	 	 	“The Parties shall reasonably cooperate to produce such other reports as Wal-Mart
reasonably may specify from time to time.”
	 
	VII.	 	Miscellaneous.
	 
	 	 	A. Continuation. Except as expressly amended or supplemented hereby, the terms and
conditions of the Amended Services Agreement shall remain in full force and effect.
	 
	 	 	B. Inconsistency. In the event of any inconsistency between the terms of this
Fourth Amendment and the Services Agreement, the terms of this Fourth Amendment shall
control.
	 
	 	 	C. Counterparts. This Fourth Amendment may be executed simultaneously in any number
of counterparts, each of which may be deemed an original but all of which together
constitute one and the same agreement. The Parties may execute and deliver signatures to
this amendment electronically, including by facsimile.

Remainder of page intentionally left blank

 

 

IN WITNESS WHEREOF, the Parties have executed this Fourth Amendment by their duly authorized
representatives as of the date and year first written above.

	 	 	 	 	 	 	 	 	 
	GE MONEY BANK	 	GREEN DOT CORPORATION
	 
	 	 	 	 	 	 	 	 
	By:

	 	/s/ Margaret M. Keane
	 	 	 	By:	 	/s/ Steven W. Streit 
	 

	 	 
	 	 	 	 	 	 
	Name:

	 	Margaret M. Keane
	 	 	 	Name:	 	Steven W. Streit
	Title:

	 	EVP, GEMB
	 	 	 	Title:	 	CEO

 

 

EXHIBIT A

AMENDED AND RESTATED SCHEDULE 1-A

DESCRIPTION OF THE WAL-MART PROGRAM

1. Bank Client. Wal-Mart Stores, Inc., a Delaware corporation, Wal-Mart Stores Texas L.P.,
a Texas limited partnership, Wal-Mart Louisiana, LLC, a Delaware limited liability company,
Wal-Mart Stores East, Inc., an Arkansas corporation, and Wal-Mart Stores East, L.P., a limited
partnership formed under the laws of Delaware (each of the foregoing, individually and
collectively, “Bank Client” or “Wal-Mart”)).

	2.	 	Networks.
	 
	 	 	(a) Initial PIN Card Network: Interlink
	 
	 	 	(b) Initial Signature Card Network: Visa
	 
	 	 	(c) Servicer shall provide all goods and services necessary to (i) at Wal-Mart’s
request, launch a Wal-Mart Prepaid Card with another Network Provider (as such term
is defined in the Triparty Agreement) in accordance with Section 1.10 of the Triparty
Agreement, (ii) launch a Wal-Mart Prepaid Card that bears the MasterCard marks in accordance
with Section 1.10 of the Triparty Agreement; and (iii) convert outstanding Wal-Mart Prepaid
Cards to a new signature and/or PIN network in accordance with Section 1.10 of the Triparty
Agreement upon Wal-Mart’s request and at Wal-Mart’s expense.
	 
	3.	 	Card Branding.
	 
	 	 	(a) Private label Wal-Mart Card (“Single Pak-Card”)
	 
	 	 	(b) Private label Wal-Mart SharePak Card (including Student Edition) (“Share Pak
Card”)
	 
	4.	 	Accounts Accessed.
	 
	 	 	(a) Value loaded on Wal-Mart branded Cards (“Wal-Mart Prepaid Cards”) will be an
FDIC-insured deposit.
	 
	 	 	(b) Wal-Mart Prepaid Cards will access a pooled, general ledger account at Bank.
	 
	5.	 	Issuance.
	 
	 	 	(a) Single Pak Card: temporary instant issue Card that is purchased at Wal-Mart
point-of-sale locations (“Temporary Card”) followed by a permanent Card embossed
with Cardholder’s name that is mailed to Cardholder (“Permanent Card”). Both Cards
may be used in PIN-based or signature-based Transactions.

 

 

(b) Share Pak Card: Temporary Card that is purchased at Wal-Mart point-of-sale locations
followed by two (2) Permanent Cards.

6. Features and Functionality. The Program for Wal-Mart (the “Wal-Mart Program”)
and Wal-Mart Cards shall have the features, functionality and/or capabilities described in that
certain Prepaid Card Program Agreement dated October 20, 2006 by and among Bank, Green Dot and Bank
Client (as amended, the “Triparty Agreement”). Subject to Bank’s ownership of, and
exclusive right to make changes to, the Wal-Mart Program, Servicer shall use commercially
reasonable efforts to ensure that the Wal-Mart Prepaid Cards continue to lead innovation by
carrying highly competitive features and capabilities viewed as a whole.

7. Cardholder Fees. The following list represents all fees to Wal-Mart Prepaid Cards,
effective February 18, 2008. Notwithstanding the foregoing, fees listed in subsection (f), (h) and
(m) below may vary depending on the cardholder agreement contained with the packaging for Wal-Mart
Prepaid Cards, in each case as separately identified.

(a) Initial Card Sale Fees (Single Pak: Non-Check Cashing): $3.00 (Temporary Card Only)

(b) Initial Card Sale Fees (Share Pak: Non-Check Cashing and Student Card): $6.00 (Temporary
Card Only)

(c) Reload Fees at Wal-Mart POS (Non-Check Cashing): $3.00 (Permanent Card Only)

(d) Reload Fees at Wal-Mart POS (Check Cashing): $0.00 (Permanent Card Only)

(e) Reload Fees at Wal-Mart using MoneyPak: $4.64 (Permanent Card Only)

(f) ATM Withdrawal (domestic, including from a bank teller): $2.00 ($1.95 if so disclosed in
cardholder agreement)

(g) ATM Withdrawal (international, including from a bank teller): $2.00

(h) ATM Balance Inquiry: $1.00 ($0.75 if so disclosed in cardholder agreement)

(i) Negative Balance: $0.00 (No overdraft fees)

(j) Special Assistance Fee: $0.00

(k) Lost/Stolen Replacement: $3.00

(l) 2nd Card Fee: $3.00 (Permanent Card Only)

(m) Expedited Card Delivery Fee: $20.00 (Permanent Card Only) ($19.95 if so disclosed
in cardholder agreement)

(n) Paper Statement Fee: $0.00

 

 

(o) Cash Advance Fee: 52.00

(p) Direct Deposit Fee: $0.00 (Permanent Card Only)

(q) Account Closure Fee: $0.00

(r) PIN Debit Purchase Fee: $0.00

(s) Signature Purchase Fee: $0.00

(t) Fee for Cash Back on Purchase at POS: $0.00

(u) Monthly Maintenance Fee: $3.00

(v) International Transaction Fee: 2% of the transaction amount

(w) Other: As may be set forth in Triparty Agreement

(x) Upgrade from the Wal-Mart Visa Gift Card described in Schedule 3-A to the Amended
Services Agreement to a Permanent Card issued under the program described in this Schedule
1-A: $5.00

(y) Online Bill Payment Fee: $0.88

8. Term of Wal-Mart Program; Interim Services. Unless the Agreement has been earlier
terminated:

(a) this Schedule shall commence on the Effective Date and shall be co-terminus with
the earlier to occur of (i) termination of the Triparty Agreement, and (ii)
termination of either Bank’s or Servicer’s rights under the Triparty Agreement (hereinafter,
the “Term”). Upon termination of the Wal-Mart Program, in the event that (A)
Wal-Mart does not exercise its right to purchase the Wal-Mart Prepaid Cards from Bank as
described in the Triparty Agreement, and (B) Bank terminates Servicer’s right to service
such Wal-Mart Prepaid Cards, subject to any necessary filings or governmental approvals,
Bank shall transfer to Servicer or Servicer’s designee any Wal-Mart Prepaid Cards originated
in the four (4) months prior to termination. Upon such transfer, Bank shall pay to Servicer
or Servicer’s designee in immediately available funds and shall be an amount equal to the
aggregate dollar amount loaded on Wal-Mart Prepaid Cards as of the closing date of the
transfer; and

(b) notwithstanding Section 8(a), at Bank’s option, Servicer shall provide Interim
Services (as such term in defined in the Triparty Agreement) on Bank’s behalf in the manner
and during the period set forth in Section 14.4(e) of the Triparty Agreement.

9. Right of First Refusal; Green Dot Branded Cards.

 

 

(a) Servicer shall have the right to participate in the right of first refusal
related to non-Wal-Mart branded cards granted to Bank in the Triparty Agreement. Bank shall
not waive or modify any such right without Servicer’s prior written consent.

(b) Bank shall have the right to issue Cards branded with the “Green Dot” name that are
distributed by Wal-Mart at one or more of its stores in accordance with the Triparty
Agreement.

10. Road-to Credit Bounties. In the event any bounties are paid to Bank in
consideration of a road-to-credit program as described in the Triparty Agreement, such bounties
shall be added to the Program Revenue set forth in Schedule 1-D and Servicer shall have a right to
share in such bounties as part of its Servicing Fee as described in such schedule.

11. Implementation of Modified Cardholder Fees. Servicer shall implement the fee changes
for Wal-Mart Prepaid Cards, and shall ship Temporary Cards and Permanent Cards, each in accordance
with Section 2(a)(2) of the Wal-Mart Program Amendment.

12. Frequent User Pricing Plan. Servicer and Bank shall each use commercially reasonable
efforts to implement a frequent user pricing plan as contemplated by Section 1.5(d)(v) of the
Triparty Agreement. For the avoidance of doubt, the Parties agree that the continuation of the
Preferred Plan in effect as of the Fourth Amendment Effective Date shall be deemed to satisfy this
section if Wal-Mart agrees in writing, including by electronic mail, that such Preferred Plan
satisfies Bank’s obligation under Section 1.5(d)(v) of the Triparty Agreement.

13. Domain Name Registration. Servicer shall transfer the registration of the domain name
www.walmartmoneycard.com to Wal-Mart by no later than January 30, 2009.

14. Servicer Financial Information. Servicer shall provide to Bank the same financial
information and/or notifications regarding its financial condition as it provides to Retailer under
the Triparty Agreement, including the notice set forth in Section 4.6 of the Triparty Agreement
(Interest Coverage Ratio).

15. Purchaser Information. In the event that Wal-Mart elects to purchase Wal-Mart Prepaid
Cards in accordance with the Triparty Agreement, Servicer shall, upon Wal-Mart’s request, promptly
(and in any event, no later than fourteen. (14) days after a request), provide such information
regarding the Wal-Mart Prepaid Cards and related balances, fees, and transaction history as
Wal-Mart and/or its designate reasonable may require in connection with a prospective purchase of
the Wal-Mart Prepaid Cards.

16. Data Security and Privacy Amendments. Bank and Servicer each acknowledge that the
Parties and Wal-Mart intend to further amend the Triparty Agreement to further address Wal-Mart’s
data privacy and security requirements. The Parties agree to act in good faith to amend this
Agreement promptly after such executing such amendment to the Triparty Agreement if Bank determines
that such an amendment is reasonably necessary to ensure that Servicer’s obligations under this
Agreement are at least as stringent as Bank’s obligations to Wal-Mart under such amendment.

 

 

EXHIBIT B

SUPER SERVICE LEVELS

Each of the following Super Service Levels shall be subject to a [***] grace period
from the Fourth Amendment Effective Date. In addition, the [***] failure to achieve the
default level shall not trigger the payment of a Super SLA Penalty. Super Service Levels will be
measured on a calendar [***] basis.

	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	Bank Default	 	Servicer Default
	 	 	 	 	 	 	 	 	Super Service	 	Level (3/1/09 and	 	Level
	Service Level	 	Definition	 	Defect Definition	 	Calculation	 	Level	 	after)	 	(311/09 and after)
	12. Card Sales
and POS Card
Reload System
Availability

	 	Percentage of
Availability of the
Authorization
System for Card
Sales and POS Card
Reloads
	 	[***]
	 	
[***]
	 	[***]%
(e.g., not more than
[***] minutes of
Downtime (other
than Excused
Downtime) in a
[***],
and not more than
[***] of
Downtime (other
than Excused
Downtime) in a
[***])
	 	[***]%
(e.g., not more
than [***] of
Downtime (other
than Excused
Downtime) in a
[***],
and not more than
[***] of
Downtime (other
than Excused
Downtime) in a
[***])
	 	[***]%
 (e.g., not more
than [***]
 of Downtime (other
 than Excused
 Downtime) in a
[***]),
 and not more than
[***] of
 Downtime (other
 than Excused
 Downtime) in a
[***])
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	13. Card Sales and
POS Card Reload
System Response
Time.

	 	Timeliness of the
Authorization
System for Card
Sales and POS Card
Reloads
	 	 	 	[***]
	 	[***] seconds
	 	[***] ms
	 	[***] ms

 

			
	*** 	 	Confidential material redacted and filed separately with the Commission

 

 

EXECUTION COPY

EXHIBIT C

AMENDED AND RESTATED SCHEDULE 1-D

SERVICING FEES

1. Right to Program Revenues. Bank shall be entitled to (a) all fees payable by and
actually collected from Cardholders under the terms of the Cardholder Agreement, (b) all
interchange income and other similar amounts payable under the Network Rules to the issuer of the
Cards, and any amounts payable to Bank in an arrangement with the Network regarding interchange
amounts (collectively, “Interchange Income”) (Interchange Income does not include the
incentive payment by Visa for the Program pursuant to an agreement between Visa and Bank, or any
Network Incentive Payment (as defined in Section 2)), and (c) all amounts paid by Wal-Mart to Bank
pursuant to Section 1.5(d)(i)(E) of the Triparty Agreement. For clarity, Bank shall be entitled to
all fees charged to Cardholders upon issuance or loading via POS of the Cards at Bank Client
locations. All fees and income described in this Section 1 shall hereinafter be referred to as the
“Program Revenue.” Notwithstanding anything to the contrary in this Agreement, fees and
income from the Wal-Mart Visa Gift Card Program shall not be included in the definition of “Program
Revenue.”

2. Network Incentive Payments. Beginning October 31, 2008, Servicer shall be entitled to
[***] incentive payments from Visa for the Program pursuant to an agreement between Visa
and Bank. To the extent Bank offers any Card product to Wal-Mart other than a Wal-Mart-branded Visa
card, the Parties agree that Servicer shall be entitled to [***] Network incentive
payments (the “Network Incentive Payments”).

3. Servicing Fee.

(a) “Wal-Mart Commissions” shall mean those commissions payable by Bank to Wal-Mart
in accordance with Section 5.2 of the Triparty Agreement

(b) Bank shall pay a servicing fee (the “Servicing Fee”) to Servicer, which shall
equal the [***] less (i) [***] basis points times the amount of
all loads to Wal-Mart Prepaid Cards (including, without limitation, direct deposits, initial
loads to Temporary Cards, POS loads to Permanent Cards at Participating Stores (as such term
is defined in the Triparty Agreement), POS loads to Permanent Cards at a retailer other than
Wal-Mart, purchases of reload packs, and online loads), (ii) [***]% times the
amount of the load fee charged to the cardholder for each POS load at a ‘Wal-Mart store to a
prepaid card or stored value card other than a Wal-Mart Prepaid Card, (iii) [***]
payable by Bank (other than quarterly true up payments between the parties. which shall be
governed by Section 4(c)).

4. Payment of Servicing Fee.

(a) On each Business Day, Servicer will send Bank a statement (“Daily
Statement”) that contains, for the period since the last Daily Statement, a calculation
of the Servicing Fee. The Daily Statement will itemize, for the relevant period, (i) items
(a) through (c) in Section 1, and (ii) items (i) — (iii) in Section 3(b), and shall deduct
the amount in Section

 

			
	*** 	 	Confidential material redacted and filed separately with the Commission

 

 

4(a)(ii) from the amount in Section 4(a)(i) to determine the Servicing Fee payable to
Servicer. Servicer shall deliver to Bank the Daily Statement for a Business Day, and any
non-Business Days following the last Business Day, on the Business Day after the day(s) for
which the Daily Statement is provided. Bank shall pay the Servicing Fee set forth in the
Daily Statement on the [***] after it receives the Daily Statement,
subject to the confirmation of the calculations therein.

(b) On a monthly basis, Servicer shall refund to Bank a portion of the Servicing Fee in an
amount equal to the Interest Rate times the amount of funds held by Servicer’s settlement
bank that represents the load value of unactivated Temporary Cards prior to the activation
of such Temporary Cards and transfer of such funds to Bank as of the last Business Day of
the calendar month. The “Interest Rate” means [***] the [***], as
published in the Wall Street Journal as of the last Business Day of each calendar month.
Servicer shall provide Bank with a statement no later than ten (10) days after the end of
each calendar month showing the calculation of the Servicing Fee refund payable to Bank for
the preceding calendar [***] during the term of the Wal-Mart Program.
[***] shall pay such [***] no later than [***] after
delivery of such statement.

(c) The parties acknowledge that Bank pays Wal-Mart Commissions on transactions on an
estimated basis, and that the actual amount of Wal-Mart Commissions is determined
[***], with an adjustment payment from Bank to Wal-Mart (if the actual Wal-Mart
Commissions are greater than the estimated Wal-Mart Commissions paid by Bank) or from
Wal-Mart to Bank (if the actual Wal-Mart Commissions are less than the estimated Wal-Mart
Commissions paid by Bank). At least [***] before each such [***] true
up between Bank and Wal-Mart, Servicer shall deliver to Bank a report that sets forth in
reasonable detail the amount of any [***] true up payment by or to Wal-Mart. If
Wal-Mart makes a [***] true up payment to Bank, Bank shall pay such amount to
Servicer as an additional [***] no later than [***] after receipt by
Bank. If Wal-Mart receives a [***] true up payment from Bank, [***]
shall provide Bank with a [***] previously received in the amount of such
[***] true up no later than [***] before Bank is obligated to make
such [***] true up payment to [***].

5. Bank Assumed Expenses. Servicer shall provide Bank with a monthly statement showing any
Bank Assumed Expenses payable by Bank for each calendar month during the term of the Wal-Mart
Program no later than [***] after the end of such calendar month. Bank shall pay the
amount of such invoice on terms of net [***]. Bank Assumed Expenses are solely limited
to all costs that result from fraud, gross negligence or willful misconduct of Bank Client or its
employees that is facilitated by information or a device obtained by an employee in connection with
his or her employment.

6. Other. [***] is responsible for all issuer side losses with respect to the
Wal-Mart Program.

7. Pass Through of Wal-Mart Payments.

 

			
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(a) Bank shall promptly forward to Servicer [***]% of the Early Termination Fee
and [***]% of the REP Early Termination Fee paid by Wal-Mart to Bank. Early
Termination Fee and RFP Early Termination Fee are defined in the Triparty Agreement.

(b) In the event that:

(i) a conversion as described in Section 1.10 of the Triparty Agreement occurs,
or

(ii) reissuance of customer identification cards as described in Section 2.4 of the
Triparty Agreement occurs, or

(iii) Program Expenses as defined in Section 3.1(d) of the Triparty Agreement are
incurred, or

(iv) any indemnification obligation of Wal-Mart as described in the Triparty
Agreement arises, or

(v) Bank receives any similar payment from Wal-Mart under the Triparty
Agreement,

then any amounts paid by Wal-Mart to Bank as a result of such event which serve as a
reimbursement by Wal-Mart of costs incurred in connection with the Wal-Mart Program shall be
allocated between the Parties in respect of the costs or expenses incurred by the Parties.

 

			
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FIFTH AMENDMENT TO CARD PROGRAM SERVICES AGREEMENT

This Fifth Amendment to Card Program Services Agreement (“Fifth Amendment”) is made by and
between GE Money Bank, a federal savings bank (“Bank”), and Green Dot Corporation, a
Delaware corporation (“Green Dot” or “Servicer”) as of November 19, 2009 (the
“Fifth Amendment Effective Date”), and hereby amends that certain Card Program Services
Agreement, dated as of October 27, 2006, by and between Bank and Servicer (the “Original
Services Agreement”) as amended by that certain Amendment to Card Program Services Agreement,
dated as of July 13, 2007 (the “First Amendment”), that certain Second Amendment to Card
Program Services Agreement, dated as of October 31, 2007 (the “Second Amendment”), that
certain Third Amendment to Card Program Services Agreement, dated as of February 2008 (the
“Third Amendment”), and that certain Fourth Amendment to Card Program Services Agreement,
dated as of November 1, 2008 (the “Fourth Amendment”). Capitalized terms used but not
defined herein shall have the same meaning ascribed to them in the Amended Services Agreement (as
defined below). Bank and Servicer may be collectively referenced herein as the “Parties.”

WITNESSETH:

     WHEREAS, Bank and Servicer are parties to the Original Services Agreement pursuant to which
Servicer provides Bank certain services in connection with an initial prepaid card Program offered
by Bank; and

     WHEREAS, the Original Services Agreement as amended by the First Amendment, Second Amendment,
Third Amendment and the Fourth Amendment (as so amended, the “Amended Services Agreement”)
contemplates that Servicer will provide certain Services to Bank, including in connection with the
Wal-Mart Program and the Wal-Mart Visa Gift Card Program; and

     WHEREAS, Green Dot operates a Network and permits Bank’s prepaid cardholders to load value
onto Cards; and

     WHEREAS, Bank, Green Dot and Wal-Mart have entered into that certain Fourth Amendment to
Prepaid Card Program Agreement dated October [___], 2009 (the “Wal-Mart Fourth Prepaid Card
Amendment”), and Bank and Wal-Mart have entered into that certain Amendment to Open Network
Gift Card Program Agreement dated November [___], 2009 (the “Wal-Mart Gift Card Amendment”);
and

     WHEREAS, Bank and Green Dot desire to amend the Amended Services Agreement as a result of
modifications to the Wal-Mart Program that are set forth in the Wal-Mart Fourth Prepaid Card
Amendment, and as a result of modifications to the Wal-Mart Visa Gift Card Program that are set
forth in the Wal-Mart Gift Card Amendment, and to address certain other matters;

     NOW, THEREFORE, in consideration of the following terms and conditions, and for good and
valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the Parties
hereby agree as follows:

 

 

I. Amendments to the Amended Services Agreement.

     A. Green Dot Payments. Section 4.12(f) of the Amended Services Agreement is hereby
amended by adding the text below to the end of Section 4.12(f):

In addition, and without limitation of Servicer’s obligations under the
Amended Services Agreement, [***] shall pay to [***]
all amounts required to be paid by [***] to [***] with
respect to (a) the card sales volume bonus set forth in Section 2(g) of the
Wal-Mart Fourth Prepaid Card Amendment, and (b) the [***]
($[***]) marketing campaign contribution set forth in Section
2(h) of the Wal-Mart Fourth Prepaid Card Amendment. [***] shall
pay such amounts to [***] not less than [***] Business Days prior
to date on which [***] is required to pay [***]. In
the event that [***] fails to pay [***] in a timely
manner any amount due under this Section 4.12(f), [***] may
offset such unpaid amount against any Servicing Fees payable by
[***] to [***] in connection with any Program. In the
event that such payments to [***] are not required or not made,
then [***] funds to [***].

     B. Networks. Section 4.13 of the Amended Services Agreement is amended by designating
the existing text as paragraph (a) and adding the following as paragraph (b):

(b) Notwithstanding Section 4.13(a) of the Amended Services Agreement to the
contrary, [***] may [***] or [***] to issue
Gift Cards in the Wal-Mart Visa Gift Card Program, including by issuing Gift
Cards [***] (including [***]). For the avoidance of
doubt, nothing in this Amended Services Agreement shall prohibit
[***] from [***], exercising its
reasonable commercial judgment, [***] any [***] of an
agreement between Wal-Mart and [***].

II. Pilot Cards Amendments.

     A. Pilot Program; Bank Waiver and Consent. Bank acknowledges that Green Dot and
Wal-Mart mutually desire to participate in a pilot program as set forth in Section 3 of the
Wal-Mart Fourth Prepaid Card Amendment (the “Pilot Program”) pursuant to which Wal-Mart
will, for a period of [***], distribute, promote and sell Green Dot-branded reloadable
prepaid debit cards issued by Columbus Bank & Trust Company (the “Pilot Cards”) at
approximately [***] Wal-Mart stores in the United States. Solely with respect to the
Pilot Program, Bank hereby (i) consents to the sale of such Pilot Cards as part of the Pilot
Program for such [***] period and Green Dot’s negotiation of and participation in the
Pilot Program, (ii) waives its right to issue such cards under Section 9(b) of Amended and Restated
Schedule 1-A and (iii) waives its right of first refusal to issue such cards under Section 2(d) of
that certain Network Membership Agreement by and between Servicer in it is capacity as network
operator and Bank dated October 27, 2006. Such waiver and consent shall not be applicable beyond
the Pilot Program.

 

			
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     B. Intermediary Services. Bank shall provide the Intermediary Services set forth in
Section 16.3 of the Amended Services Agreement with respect to the Pilot Card. Bank shall have no
other obligations or liabilities with respect to the Pilot Cards.

     C. Pilot Program Fee. [***] shall pay to [***] an amount equal
to [***] basis points times the amount of all loads to Pilot Cards (including, without
limitation, direct deposits, initial loads to temporary Pilot Cards, POS loads at Participating
Stores (as such term is defined in the Triparty Agreement), POS loads to Pilot Cards at a retailer
other than Wal-Mart, purchases of reload packs, and online loads). [***] shall make
such payments to [***] in arrears, within [***] days after the end of the
immediately preceding month.

III. Amendments of the Wal-Mart Visa Gift Card Schedules.

     A. Schedule 3-A.

     (1) Term. Section VIII of Schedule 3-A is hereby amended by deleting such section and
replacing it with the following:

VIII. Term of Wal-Mart Visa Gift Card Program. The Wal-Mart Visa
Gift Card Program and this Schedule 3-A shall commence on the Launch Date
set forth in Article III of this Schedule 3-A, and shall terminate upon the
earlier of the termination of that certain Open Network Gift Card Program
Agreement dated as of October 1, 2007 by and among Bank and Wal-Mart (the
“Wal-Mart Visa Gift Card Program Agreement”), as amended by the
Wal-Mart Gift Card Amendment, which, among other things, extends the term of
the Wal-Mart Visa Gift Card Program, or the general termination of the
Amended Services Agreement.

     (2) True-up of Wal-Mart Gift Card Commissions. Servicer acknowledges that Bank and
Wal-Mart agreed in the Wal-Mart Gift Card Amendment to modify the Wal-Mart Gift Card Commission
payable by Bank to Wal-Mart and that such modification is effective on a retroactive basis as of
[***]. Servicer shall pay to Bank any amount payable by Bank to Wal-Mart with respect
to Wal-Mart Gift Card Commissions, as modified in the Wal-Mart Gift Card Amendment, for the period
commencing [***] through and including the Fifth Amendment Effective Date (the “Wal-Mart
True Up Payment”). Servicer shall pay such amounts to Bank not less than two (2) Business Days
after the date on which Wal-Mart requests such payment from Bank.

     (3) Removal of Unsold Inventory. Following the termination of the Wal-Mart Visa Gift
Card Program, [***], at its expense, shall remove unsold Gift Card inventory from
Wal-Mart stores.

 

			
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     (4) Bank’s Agreement with Wal-Mart. Notwithstanding anything in Section IX of
Schedule 3-A to the contrary, Servicer hereby consents to the Wal-Mart Gift Card Amendment, as the
same is attached as Exhibit A hereto.

     B. Schedule 3-D.

     (1) Networks. Section 2 of Schedule 3-D is hereby amended by adding the following
paragraph (c):

(c) The Parties each acknowledge and agree that (i) the Visa Agreement
terminates on [***], (ii) Visa has no obligation to make any
Network Incentive Payments or Exclusivity Payments to Bank for any period
after such date, (iii) Servicer has no further rights with respect to such
Network Incentive Payments or Exclusivity Payments for any period after
[***], unless any additional payments are made to Bank, whether
through an extension of the Visa Agreement or under a replacement agreement
(in which case such payments shall be used for the benefit of the Program as
mutually agreed upon by Servicer and Bank), (iv) Wal-Mart is entitled to
receive marketing and support payments from a Network for any period after
[***]; and (v) that Bank shall remit the balance of the program
marketing fund to Wal-Mart within [***] Business Days after receiving the
final Network Incentive Payment from Visa.

     (2) Base Servicing Fees. Section 4 of Schedule 3-D is hereby amended by deleting such
section and replacing it with the following:

4. Base Servicing Fee.

     (a) Commencing retroactively to [***]: (i) the “Wal-Mart
Gift Card Commission” shall mean the applicable [***] for each
Gift Card sold less $[***] and (ii) the “Base Servicing Fee”
payable by Bank shall be equal to (a) the amount of [***] minus
(b) Wal-Mart Gift Card Commissions payable by Bank, and minus (c)
[***] basis points times the volume of all transactions,
including all purchase transactions made with Gift Cards. Bank shall pay to
Servicer a single true-up payment retroactively reflecting the economic
terms set forth in this Section 4(a) as if the same were in effect for the
period commencing [***] through and including the Fifth Amendment
Effective Date (the “Servicer True Up Payment”). Bank shall pay the
Servicer True Up Payment to Servicer not later than [***] days
after the date that Bank pays the Wal-Mart True Up Payment to Wal-Mart.

     (b) If at any time and from time to time, the number of states that
have prohibited Bank from collecting the monthly maintenance fee

 

			
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represents more than [***]% of Wal-Mart stores participating in
the Wal-Mart Via Gift Card Program at such time (and at each
[***]% increment thereafter), Servicer may request that Bank
engage Wal-Mart in negotiations to modify the Wal-Mart Visa Gift Card
Program economics (the “Program Economics”) between Wal-Mart and Bank under
the Wal-Mart Visa Gift Card Program Agreement. If so requested, Bank shall
use commercially reasonable efforts to engage Wal-Mart in the good faith
renegotiation of the Program Economics. If Wal-Mart and Bank enter into an
agreement or amendment to modify the Program Economics in a manner favorable
to Bank, then promptly thereafter, Bank and Servicer shall enter into
amendment that modifies the Base Servicing Fee so that Servicer receives the
economic benefit of the modifications to the Program Economics.

IV. Wal-Mart Fourth Prepaid Card Amendment. Servicer hereby consents to the changes to the
Triparty Agreement set forth in the Wal-Mart Fourth Prepaid Card Amendment.

V. Miscellaneous.

A. Continuation. Except as expressly amended or supplemented hereby, the terms and
conditions of the Amended Services Agreement shall remain in full force and effect.

B. Inconsistency. In the event of any inconsistency between the terms of this Fifth
Amendment and the Amended Services Agreement, the terms of this Fifth Amendment shall
control.

C. Counterparts. This Fifth Amendment may be executed simultaneously in any number
of counterparts, each of which may be deemed an original but all of which together
constitute one and the same agreement. The Parties may execute and deliver signatures to
this amendment electronically, including by facsimile.

Remainder of page intentionally left blank

 

			
	*** 	 	Confidential material redacted and filed separately with the Commission

 

 

     IN WITNESS WHEREOF, the Parties have executed this Fifth Amendment by their duly authorized
representatives as of the date and year first written above.

	 	 	 	 	 	 	 
	GE MONEY BANK	 	GREEN DOT CORPORATION
	 
	 	 	 	 	 	 
	By:

	 	/s/ Margaret M. Keane	 	By:	 	/s/ Steven Streit
	 

	 	 
	 	 	 	 
	 

	 	Name: Margaret M. Keane
	 		 	Name: Steven Streit
	 

	 	Title:   EVP, GEMB
	 	 	 	Title:   CEOexv10w07

Exhibit 10.07

Confidential Treatment Requested. Confidential portions of this document have been
redacted 
and have been separately filed with the Commission.

EXECUTION COPY

PROGRAM AGREEMENT

BETWEEN

COLUMBUS BANK AND TRUST COMPANY

AND

GREEN DOT CORPORATION

AND

SYNOVUS FINANCIAL CORP. (FOR THE LIMITED PURPOSES STATED HEREIN)

DATED AS OF NOVEMBER 1, 2009

 

 

TABLE OF CONTENTS

	 	 	 	 	 
	 	 	Page	 
	ARTICLE 1 RULES OF INTERPRETATION; DEFINITIONS
	 	 	2	 
	1.1 Certain Interpretative Matters
	 	 	2	 
	1.2 Definitions
	 	 	2	 
	ARTICLE 2 ORIGINAL AGREEMENT; OTHER AGREEMENTS; PRIORITY OF DOCUMENTS
	 	 	10	 
	2.1 Original Agreement
	 	 	10	 
	2.2 Network Settlement Agreement
	 	 	10	 
	2.3 Supporting Agreements
	 	 	10	 
	2.4 Priority of Documents
	 	 	10	 
	ARTICLE 3 CB&T CONTROL; OVERVIEW OF THE PROGRAM
	 	 	11	 
	3.1 General
	 	 	11	 
	3.2 CB&T Control
	 	 	11	 
	3.3 Non-Exclusivity
	 	 	13	 
	3.4 Program Operating Guidelines
	 	 	13	 
	3.5 Green Dot’s Right to Offer Prepaid Cards
	 	 	13	 
	3.6 Other Products and Services
	 	 	13	 
	3.7 Accounts
	 	 	14	 
	3.9 Handling of Funds
	 	 	14	 
	ARTICLE 4 GREEN DOT RESPONSIBILITIES AND OBLIGATIONS
	 	 	15	 
	4.1 General Responsibilities
	 	 	15	 
	4.2 Development and Delivery of Customer Agreements
	 	 	16	 
	4.3 Green Dot Employees
	 	 	16	 
	4.4 Material Change to Green Dot
	 	 	17	 
	ARTICLE 5 CB&T RESPONSIBILITIES
	 	 	17	 
	5.1 CB&T Activities
	 	 	17	 
	5.2 Privacy Notices
	 	 	17	 
	5.3 Customer Agreements
	 	 	18	 
	ARTICLE 6 PROGRAM COMPLIANCE
	 	 	18	 
	6.1 Compliance with Applicable Law and System Rules
	 	 	18	 
	6.2 Oversight Plan
	 	 	18	 
	6.3 Compliance Officers
	 	 	18	 
	6.4 Compliance Counsel
	 	 	19	 

-i-

 

	 	 	 	 	 
	 	 	Page	 
	6.5 Operating Processes and Procedures
	 	 	19	 
	6.6 Marketing Initiatives
	 	 	20	 
	6.7 Escheat
	 	 	20	 
	6.8 BSA/AML/OFAC Compliance
	 	 	20	 
	6.9 Compliance and Legal Action
	 	 	20	 
	6.10 Regulatory Examinations
	 	 	21	 
	6.11 Green Dot Licensing and Registration Requirements
	 	 	22	 
	6.12 Materials
	 	 	22	 
	6.13 Customer Service
	 	 	23	 
	ARTICLE 7 SYSTEM RULES
	 	 	24	 
	7.1 System Membership/Registration
	 	 	24	 
	7.2 System Obligations
	 	 	24	 
	ARTICLE 8 RETAILER, RESELLER AND THIRD PARTY SERVICE PROVIDER AGREEMENTS
	 	 	25	 
	8.1 Development of Retailer Group
	 	 	25	 
	8.2 Retailer Approval; Excluded Merchants
	 	 	25	 
	8.3 Reseller Approval
	 	 	26	 
	8.4 Retailer and Reseller Agreements
	 	 	27	 
	8.5 Third Party Service Provider Agreement and Approval
	 	 	27	 
	8.6 Third Party Service Provider Agreement and Approval
	 	 	27	 
	8.7 Changes to and Renewal of Agreements
	 	 	27	 
	8.8 Compliance by Retailers, Resellers and Third Party Service Providers
	 	 	28	 
	8.9 Denial or Termination of Retailer, Reseller or Third Party Service Provider
	 	 	28	 
	8.10 Retailer, Reseller and Third Party Service Provider Due Diligence,
Training and Monitoring
	 	 	29	 
	8.11 Existing Retailers, Resellers and Third Party Service Providers
	 	 	30	 
	8.12 Processor Relationship
	 	 	30	 
	8.13 CB&T Right to System of Records
	 	 	30	 
	8.14 Access to Retailers, Resellers, and Third Party Service Providers
	 	 	30	 
	ARTICLE 9 RESERVE AMOUNT AND LINE OF CREDIT
	 	 	30	 
	9.1 Line of Credit
	 	 	30	 

 

 

	 	 	 	 	 
	 	 	Page	 
	9.6 Lien and Security Interest
	 	 	31	 
	9.9 CB&T’s Rights Regarding the CDs and Reserve Account
	 	 	31	 
	ARTICLE 10 FINANCIAL STATEMENTS; AUDITS
	 	 	32	 
	10.1 Financial Statements and Information Requests
	 	 	32	 
	10.3 Program Audit and Compliance
	 	 	32	 
	ARTICLE 11 LICENSE OF MARKS; TECHNOLOGY
	 	 	33	 
	11.1 Green Dot License Grant And Limitations
	 	 	33	 
	11.2 CB&T License Grant And Limitations
	 	 	35	 
	11.3 Green Dot Marks Quality Control
	 	 	36	 
	11.4 CB&T Marks Quality Control
	 	 	37	 
	11.5 Systems Marks
	 	 	37	 
	11.6 Use of System Marks
	 	 	37	 
	11.7 Rights in Technology
	 	 	38	 
	11.8 Cross-Licenses of Technology
	 	 	38	 
	11.9 Change in Systems
	 	 	38	 
	ARTICLE 12 COMPENSATION AND LIABILITIES
	 	 	39	 
	12.1 Compensation
	 	 	39	 
	12.2 Recourse
	 	 	39	 
	12.3 Adjustments
	 	 	39	 
	ARTICLE 13 CUSTOMER INFORMATION
	 	 	39	 
	13.1 Ownership of Accounts, Accountholder Data and Materials
	 	 	39	 
	13.2 Sharing of Accountholder Data and Materials
	 	 	40	 
	13.3 Data Obtained Independently by Green Dot
	 	 	40	 
	13.4 Data Obtained Independently by CB&T
	 	 	40	 
	ARTICLE 14 SECURITY BREACHES; DISASTER RECOVERY
	 	 	41	 
	14.1 Security, Data Retention, and Similar Obligations
	 	 	41	 
	14.2 Security Testing
	 	 	41	 
	14.3 Notification
	 	 	41	 
	14.4 Expense Reimbursement
	 	 	42	 
	14.5 Disaster Recovery Plan
	 	 	43	 
	ARTICLE 15 ADMINISTRATION OF PROGRAM
	 	 	43	 
	15.1 Party Relationship Manager
	 	 	43	 

 

 

	 	 	 	 	 
	 	 	Page	 
	15.2 Establishment of the Management Committee
	 	 	44	 
	15.3 Composition of the Management Committee
	 	 	44	 
	15.4 Functions of the Management Committee
	 	 	45	 
	15.5 Proceedings of the Management Committee
	 	 	45	 
	15.6 Additional Subcommittees
	 	 	45	 
	15.7 Records of Meetings
	 	 	46	 
	ARTICLE 16 CONFIDENTIALITY
	 	 	46	 
	16.1 General Confidentiality
	 	 	46	 
	16.2 Permissible Disclosures
	 	 	48	 
	16.3 Confidentiality Upon End of Program
	 	 	48	 
	16.4 Privacy
	 	 	49	 
	16.5 Injunctive Relief
	 	 	49	 
	16.6 Proper Disposal of Records
	 	 	49	 
	ARTICLE 17 REPRESENTATIONS AND WARRANTIES OF GREEN DOT
	 	 	49	 
	17.1 Organization and Qualification
	 	 	49	 
	17.2 Corporate Authority
	 	 	50	 
	17.3 Litigation
	 	 	50	 
	17.4 Licensing
	 	 	50	 
	17.5 Validity of Sales
	 	 	50	 
	17.6 Money Services Business Registration
	 	 	50	 
	17.7 Regulatory Action
	 	 	51	 
	17.8 Green Dot Marks
	 	 	51	 
	17.9 Intellectual Property Rights
	 	 	51	 
	17.10 No Reliance
	 	 	51	 
	ARTICLE 18 COVENANTS OF GREEN DOT
	 	 	51	 
	18.1 Notices of Changes
	 	 	51	 
	18.2 Green Dot Operations
	 	 	51	 
	18.3 Green Dot’s Name
	 	 	52	 
	18.4 Insurance
	 	 	52	 
	18.5 True and Correct Information
	 	 	52	 
	18.6 Books and Records
	 	 	52	 
	18.7 Cooperation
	 	 	52	 

 

 

	 	 	 	 	 
	 	 	Page	 
	18.8 Error Resolution; Customer Complaints
	 	 	52	 
	18.10 CheckFree Covenants
	 	 	53	 
	ARTICLE 19 REPRESENTATIONS AND WARRANTIES OF CB&T AND SYNOVUS
	 	 	53	 
	19.1 Organization and Qualification
	 	 	53	 
	19.2 Corporate Authority
	 	 	53	 
	19.3 Litigation
	 	 	54	 
	19.4 CB&T Marks
	 	 	54	 
	19.5 Intellectual Property Rights
	 	 	54	 
	19.6 Sharing of Customer Information
	 	 	54	 
	19.7 No Reliance
	 	 	54	 
	ARTICLE 20 COVENANTS OF CB&T
	 	 	55	 
	20.1 Notices of Changes
	 	 	55	 
	20.2 CB&T’s Business
	 	 	55	 
	20.3 Insurance
	 	 	55	 
	20.4 True and Correct Information
	 	 	55	 
	20.5 Books and Records
	 	 	55	 
	20.6 Cooperation
	 	 	55	 
	ARTICLE 21 INSURANCE
	 	 	56	 
	21.1 Green Dot
	 	 	56	 
	21.2 Evidence of Insurance
	 	 	57	 
	21.3 CB&T
	 	 	57	 
	ARTICLE 22 LIMITATION OF LIABILITY
	 	 	57	 
	22.1 Limitation of Liability
	 	 	57	 
	ARTICLE 23 TERM AND TERMINATION OF AGREEMENT
	 	 	58	 
	23.1 Term and Termination of Agreement
	 	 	58	 
	23.2 Termination of Agreement for Cause
	 	 	58	 
	23.3 CB&T Termination Right
	 	 	59	 
	23.4 Green Dot Termination Right
	 	 	59	 
	23.5 Termination Without Cause by Green Dot
	 	 	59	 
	23.6 Wind Down Period
	 	 	59	 
	23.7 Liquidated Damages
	 	 	62	 

 

 

	 	 	 	 	 
	 	 	Page	 
	ARTICLE 24 INDEMNIFICATION; DAMAGES
	 	 	62	 
	24.1 By Green Dot
	 	 	62	 
	24.2 By CB&T
	 	 	64	 
	24.3 Defense of Claims
	 	 	65	 
	ARTICLE 25 DISPUTE RESOLUTION
	 	 	66	 
	25.1 Dispute
	 	 	66	 
	25.2 Process
	 	 	66	 
	25.3 Dispute Regarding Termination
	 	 	66	 
	25.4 Injunctive Relief; Right to Terminate
	 	 	66	 
	25.5 Continuity of Services
	 	 	67	 
	ARTICLE 26 GENERAL PROVISIONS
	 	 	67	 
	26.1 Entire Agreement
	 	 	67	 
	26.2 Accounting
	 	 	67	 
	26.3 Governing Law
	 	 	67	 
	26.4 Jurisdiction
	 	 	67	 
	26.5 Trial By Jury
	 	 	67	 
	26.6 Force Majeure
	 	 	67	 
	26.7 Survival
	 	 	68	 
	26.8 Severability
	 	 	68	 
	26.9 Waiver
	 	 	68	 
	26.10 Successors and Third Parties
	 	 	68	 
	26.11 Assignments
	 	 	68	 
	26.12 Relationship
	 	 	68	 
	26.13 Press Releases and Inquiries
	 	 	68	 
	26.14 Notices
	 	 	69	 
	26.15 Schedules
	 	 	70	 
	26.16 Counterparts
	 	 	70	 
	26.17 Synovus
	 	 	70	 
	26.18 Specific Performance
	 	 	70	 
	26.19 Non-Solicitation of Retailers
	 	 	70	 

 

 

PROGRAM AGREEMENT

THIS PROGRAM AGREEMENT (this “Agreement”), dated as of the 1st day of November, 2009 (the
“Effective Date”), is entered into by and among GREEN DOT CORPORATION, a Delaware corporation
(“Green Dot”), and Columbus Bank and Trust Company, a Georgia banking corporation (“CB&T”).
Synovus Financial Corp., a Georgia corporation (“Synovus”), is a Party to this Agreement for the
limited purposes set forth in Section 26.17 only.

RECITALS

     WHEREAS, CB&T is a bank chartered under Georgia law and a member of Visa, MasterCard and other
card associations and electronic payment networks, and, among other things, issues prepaid cards
and establishes settlement accounts for the settlement of card transactions;

     WHEREAS, CB&T and Green Dot are parties to that certain Stored Value Card Program Agreement
dated as of January 30, 2001, as amended (including any side letters or other written
understandings that may exist) as of the date hereof (the “Original Agreement”), whereby the
parties thereto established a relationship pursuant to which CB&T issued certain prepaid cards
serviced by Green Dot;

     WHEREAS, CB&T and CheckFree Services Corporation (“CheckFree”) are parties to that certain
CheckFree Amended and Restated Electronic Commerce Service Agreement, dated as of April 14, 2009
(as the same may be amended or restated from time to time, the “CheckFree Agreement”), and Green
Dot and CheckFree are parties to that certain CheckFree Service Corporation Payment Agreement,
dated as of April 14, 2009 (as the same may be amended or restated from time to time, the
“CheckFree Payment Agreement”), both of which agreements are the subject of an Amendment No. 8 to
the Original Agreement, certain points of such amendment the Parties desire to address in this
Agreement.

     WHEREAS, CB&T and Green Dot desire to terminate the Original Agreement and have the activities
in the Original Agreement undertaken pursuant to the terms of this Agreement as well as develop
additional products and services;

     WHEREAS, subject to the terms and conditions of this Agreement, CB&T desires to issue Prepaid
Cards and offer additional products and services and engage Green Dot to provide certain
administrative services in connection with the Program, including marketing and distribution and
other specific accounting and administrative functions as set forth herein;

     WHEREAS, Green Dot has developed business relationships with certain Merchants that wish to
participate in CB&T’s prepaid card programs and sell the prepaid cards on behalf of CB&T, and has
developed, and shall continue to develop, such relationships with respect to additional products
and services in connection therewith;

     NOW, THEREFORE, in consideration of the premises and mutual covenants set forth herein, and
other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged,
the Parties, intending to be legally bound, hereby agree as follows:

1

 

ARTICLE 1

RULES OF INTERPRETATION; DEFINITIONS

     1.1 Certain Interpretative Matters. As used herein, (i) the terms “include” and
“including” are meant to be inclusive and shall be deemed to mean “include without limitation” or
“including without limitation”; (ii) the word “or” is disjunctive, but not necessarily exclusive;
(iii) references to “dollars” or “$” shall be to United States dollars; (iv) the term “his” applies
to both genders; (v) any Article, Section, Subsection, Paragraph or Subparagraph headings contained
in this Agreement and the Preamble at the beginning of this Agreement are for reference purposes
only and shall not affect in any way the meaning or interpretation of this Agreement (other than
with respect to any defined terms contained in the Preamble); (vi) any reference made in this
Agreement to a statute or statutory provision shall mean such statute or statutory provision as it
has been amended through the date as of which the particular portion of the Agreement is to take
effect, or to any successor statute or statutory provision relating to the same subject as the
statutory provision so referred to in this Agreement, and to any then applicable rules or
regulations promulgated thereunder, unless otherwise provided; (vi) the words “herein,” “hereof,”
“hereunder” and words of like import shall refer to this Agreement as a whole (including its
Schedules and Exhibits), unless the context clearly indicates to the contrary (for example, that a
particular Section, Schedule or Exhibit is the intended reference); (viii) words used herein in the
singular, where the context so permits, shall be deemed to include the plural and vice versa; (ix)
a reference in this Agreement contemplating certain action by CB&T “after consultation with” or “in
consultation with” or “in cooperating with” Green Dot does not mean that the consent or approval of
Green Dot is required or contemplated in connection with such action; and (ix) unless the context
otherwise requires or unless otherwise provided herein, the terms defined in this Agreement that
refer to a particular agreement, instrument or document also refer to and include all renewals,
extensions, modifications, amendments and restatements of such agreement, instrument, or document.

     1.2 Definitions. The following terms shall have the following meanings in this
Agreement:

     “Account” means (i) the account obtained by a Customer who purchases a Prepaid Card and (ii)
such other accounts for additional products or services of CB&T that the Parties agree to provide
through and include in the Program (“Additional Products”).

     “Accountholder Data” means information that is provided to or obtained by either Party in the
performance of its obligations under this Agreement or otherwise regarding Applicants and current
Customers, including without limitation (i) name, postal address, e-mail address, telephone number,
date of birth, account numbers, security codes, service codes (i.e., the three or four digit number
on the magnetic stripe that specifies acceptance requirements and limitations for a magnetic stripe
read transaction), valid to and from dates, as well as information and data related to payment
instruments and transactions, Prepaid Cards or transactions data using payment instruments and
methodologies (e.g., charge, credit, debit, prepaid) and regardless of whether or not a physical
card is used in connection with such transactions, demographic data, data generated or created in
connection with Account processing and maintenance activities, Account statementing and Customer
service, telephone logs and records and other documents and information necessary for the
processing and maintenance of Accounts, (ii) all “Nonpublic

 

 

Personal Information” and “Personally Identifiable Financial Information” (as defined in 12
C.F.R. §§ 573.3(n) and (0), respectively), and, (iii) with respect to the disposal of such
information, any record containing “Consumer Information,” as that term is defined in the
regulations implementing 15 U.S.C. § 1681.

     “Activated Card Balance” means, on any day, the aggregate amount available for use by all
holders of Prepaid Cards issued under the Program.

     “Additional Product” has the meaning given in the definition of Account.

     “Affiliate” means, with respect to any Person, any other Person that directly or indirectly
controls, is controlled by or is under common control with such Person. For the purposes of this
definition, “control” means the power to direct the management and policies of a Person, directly
or indirectly, whether through the ownership of voting securities, by contract or otherwise; and
the terms “common control” and “controlled” have meanings correlative to the foregoing.

     “Applicable Law” means the laws, court opinions, attorney general opinions, rules and
regulations of the United States or of any State or the various agencies, departments or
administrative or governmental bodies thereof, and any regulatory guidance, determinations of (or
agreements with) an arbitrator or Regulatory Authority and written direction from (or agreements
with) any arbitrator or Regulatory Authority, as the same may be amended and in effect from time to
time during the Term (and the Wind Down Period), including, (i) the EFTA; (ii) the federal Fair
Credit Reporting Act (15 U.S.C. §§ 1681, et seq.); (v) the GLBA; (vi) the Bank Secrecy Act; (vii)
federal and state money services business laws; (viii) the prohibition against unfair and deceptive
trade practices in the Federal Trade Commission Act; (ix) state data security laws; and (x) the
Telephone Consumer Protection Act; (x) any and all sanctions or regulations enforced by OFAC; (xi)
statutes or regulations of any State relating to banks, banking, gift cards, money transmission or
unclaimed property, to the extent applicable, as determined by CB&T pursuant to Section 3.2.1
hereof, to the issuance, sale, authorization or usage of the products and services offered under
the’ Program or as otherwise applicable to any of the Parties, as all the same may be amended and
in effect from time to time during the Term (and the Wind Down Period).

     “AML” means anti-money laundering.

     “Applicant” means any Person who applies for an Account.

     “Bank Secrecy Act” means the federal Bank Secrecy Act (12 U.S.C. §§ 1951 et seq.), as amended
by the USA Patriot Act or otherwise from time to time, and all regulations thereunder and any
successor regulations.

     “BIN’ means the bank identification number assigned to CB&T by Visa, the Interbank Card
Association number assigned to CB&T by MasterCard, or similar identifier assigned to CB&T by other
card associations or payment systems for the purposes of identifying and routing electronic payment
transactions.

     “BSA/AML/OFAC Procedures” has the meaning set forth in Section 6.8.

 

 

     “Business Day” means any day other than a Saturday, Sunday or legal holiday, on which CB&T is
open to the public for carrying on substantially all of its banking functions.

     “CB&T” has the meaning set forth in the Preamble.

     “CB&T Compliance Officer” has the meaning given in Section 6.3

     “CB&T Created Technology” has the meaning given in Section 11.7.2

     “CB&T Designees” has the meaning set forth in Section 15.3.

     “CB&T Determination” has the meaning set forth in Section 24.1.2.

     “CB&T License” has the meaning set forth in Section 11.2.1.

     “CB&T Owned Modifications” has the meaning given in Section 11.7.2.

     “CB&T Relationship Manager” means the Relationship Manager acting on behalf of CB&T.

     “CB&T Technology” has the meaning given in Section 11.7.2.

     “Change in Control” has the meaning set forth in Section 23.4.

     “CheckFree” has the meaning given in the Preamble.

     “CheckFree Agreement” has the meaning given in the Preamble.

     “CheckFree Payment Agreement” has the meaning given in the Preamble.

     “Claim” has the meaning set forth in Section 24.3.1.

     “Complaints” has the meaning set forth in Section 6.9.4.

     “Compliance Counsel” has the meaning set forth in Section 6.4.

     “Confidential Information” has the meaning set forth in Section 16.1.2.

     “Criticism” has the meaning set forth in Section 6.9.1.

     “Customer” means an individual who (i) applies for an Account, (ii) is issued an Account or
otherwise provided an Account by CB&T, (iii) uses an Account to effect a Transaction, or (iv)
purchases or uses any other product or service offered under the Program.

     “Customer Agreement” means, collectively, (i) a statement of the terms and conditions
applicable to an Account, (ii) any initial Privacy Notices required by Applicable Law, and (iii)
any other notices or documents related to an Account as may be required by Applicable Law.

 

 

     “Customer Funds” has the meaning set forth in Section 3.8.2(b).

     “Customer Identifying Information” means, collectively, the name, address, email address,
telephone number, cell phone number, date of birth, and Social Security Number of each Applicant
and Customer.

     “Disaster Recovery Plan” has the meaning set forth in Section 14.5.

     “Disclosing Party” has the meaning set forth in Section 16.1.4. “Dispute” has the meaning set
forth in Section 25.1.

     “Effective Date” has the meaning set forth in the Preamble.

     “EFTA” means the Electronic Fund Transfer Act (15 U.S.C. §§ 1693, et seq.) and Regulation E
thereunder (12 C.F.R. Part 205), each as amended from time to time.

     “Executive Complaints” means (i) any material complaint received by a Party from any System
relating to the Program and (ii) complaints to any Regulatory Authority or senior management of any
Party relating to the Program.

     “FFIEC” means the Federal Financial Institutions Examination Council.

     “Force Majeure Event” has the meaning set forth in Section 26.6.

     “Funding Account” has the meaning set forth in Section 3.8.2(b).

     “Funding Account Shortfall” has the meaning given in Section 9.1.1.

     “GLBA” means, collectively, the Gramm-Leach-Bliley Act, 15 U.S.C. §§ 6801, et. seq., the
Privacy Regulations, and the standards for safeguarding customer information set forth in 12 C.F.R.
Part 364 and 16 C.F.R. Part 314 or such corresponding regulations as are applicable to the
Program and the Parties.

     “Green Dot” has the meaning set forth in the Preamble.

     “Green Dot Compliance Officer” has the meaning set forth in Section 6.3.

     “Green Dot Created Technology” has the meaning set forth in Section 11.7.1.

     “Green Dot Designees” has the meaning set forth in Section 15.3.

     “Green Dot License” has the meaning set forth in Section 11.1.1.

     “Green Dot Owned Modifications” has the meaning set forth in Section 11.7.1.

     “Green Dot Relationship Manager” has the meaning set forth in Section 15.1.

     “Green Dot Technology” has the meaning set forth in Section 11.7.1.

 

 

     “Independent Sales Organization” means a third party service provider sponsored by CB&T
pursuant to the System Rules.

     “Initial Term” has the meaning set forth in Section 23.1.

     “Line of Credit” has the meaning given in Section 9.1.

     “Load Amount” means the value assigned to or loaded onto Prepaid Cards.

     “Load Fee” means a transaction fee charged in connection with the sale of a Prepaid Card or a
Reload, as set forth in the Retailer Agreement.

     “Load Volume” means the Load Amounts related to all CB&T-issued products or services under the
Program and all load amounts related to other Green Dot network programs.

     “Losses” has the meaning set forth in Section 24.1.

     “Management Committee” has the meaning set forth in Section 15.2.1.

     “Mark” means the service marks, trademarks and copyrights of Green Dot, the Systems, Synovus
or CB&T, as applicable, including the names and other distinctive marks or logos, which identify
Green Dot, the Systems, Synovus or CB&T.

     “MasterCard” means MasterCard International Incorporated and its successors and assigns.

     “Materials” means all written (including electronic) materials relating to the Program
utilized by Green Dot, including training materials, policies and procedures, including without
limitation BSA/AML/OFAC Procedures, advertisements, Customer Agreements, privacy policies, Privacy
Notices, change in term announcements, counteroffers, Prepaid Card carriers, Customer service
letters, any website established by Green Dot or CB&T in connection with the Program, any radio
scripts or television scripts and displays, and any information or disclosures relating to Accounts
provided to Customers, and documents and any material amendments or updates thereto relating to
Retailers.

     “Member Service Provider” means a third party service provider under MasterCard rules.

     “Merchant” means any merchant, including Retailers.

     “NACHA” means the National Automated Clearing House Association and its successors and
assigns.

     “Network Settlement Agreement” means that certain Settlement Agency Agreement entered into
between CB&T and Green Dot dated as of January 1, 2005, as amended through the date hereof.

     “New CB&T Mark” has the meaning set forth in Section 11.2.1.

     “New Green Dot Mark” has the meaning set forth in Section 11.1.1.

 

 

     “New Materials” means Materials that either (i) as of the Effective Date of this Agreement are
not already in active use in connection with the Program or (ii) such Materials that, as of the
Effective Date of this Agreement are in active use in connection with the Program, but are
materially or substantively amended or otherwise materially or substantively modified on or after
the Effective Date of this Program. At such time as such New Materials are approved for use in
connection with the Program as provided in this Agreement, such New Materials shall be deemed to be
“Materials.”

     “New Relationship Process” means the processes set forth in the Program Operating Guidelines
for the opening of new Accounts.

     “Noncompliance Losses” has the meaning set forth in Section 24.1.2. “Notifying Party” has the
meaning set forth in Section 14.3.

     “Object Code” has the meaning set forth in Section 11.8.

     “OFAC” means the United States Department of Treasury’s Office of Foreign Assets Control.

     “Operating Account” means the account maintained at CB&T which is utilized to meet the funding
requirements of the Funding Account.

     “Original Agreement” has the meaning set forth in the Recitals.

     “Oversight Committee” has the meaning set forth in Section 15.6.

     “Oversight Contact” means the chairperson of the Oversight Committee.

     “Oversight Plan” means the plans and procedures set forth in Schedule 6.2, as amended
from time to time pursuant to ARTICLE 3, detailing CB&T’s policies and procedures applicable to the
Program.

     “Party” or “Parties” means as applicable, Green Dot and/or CB&T and, as specified in Section
26.17, Synovus.

     “Payment Card Industry Data Security Standards” or “PCI Standards” means the data security
standards established and implemented by the various payment card associations.

     “Person” means any legal person, including any individual, corporation, limited liability
company, partnership, joint venture, association, joint-stock company, trust, unincorporated
organization, governmental entity or other entity of any nature.

     “Prepaid Card” means a reloadable or non-reloadable prepaid card or other prepaid device
issued by CB&T as a product of CB&T in connection with the Program pursuant to this Agreement and
under authority from the System.

 

 

     “Prepaid Card Program” means that aspect of the Program related to the offer of Prepaid Cards
to consumers and the servicing of such Prepaid Cards.

     “Privacy Notices” means all privacy policy disclosure statements required by Applicable Law,
including without limit GLBA, in connection with the use of any Accountholder Data by CB&T or Green
Dot, any of Green Dot’s Affiliates or any third party engaged by Green Dot or CB &T.

     “Privacy Rules” mean, collectively, those provisions of Title V of GLBA that address the
permissible uses of personally identifiable information of customers and consumers and the
obligations associated therewith, and the implementing regulations of the Office of the Comptroller
of the Currency, the Federal Deposit Insurance Corporation, the Board of Governors of the Federal
Reserve System or the Federal Trade Commission promulgated thereunder, and published
interpretations thereof, all as they may be amended, supplemented and/or interpreted in writing
from time to time by any federal Regulatory Authority.

     “Processor” means the entity which processes and maintains the system of records of
transactions on the Accounts.

     “Program” means the Prepaid Card Program and all other activities undertaken by the Parties
with respect to any other products and services offered pursuant to this Agreement.

     “Program Accounts” means the Retailer Reserve Account, the Operating Account, the Funding
Account and the Settlement Account and such other accounts as may be established from time to time
in connection with the Programs pursuant to the terms of this Agreement.

     “Program Operating Guidelines” has the meaning set forth in Section 3.4.

     “Protest Statement” has the meaning set forth in Section 24.1.2.

     “Receiving Party” has the meaning set forth in Section 16.1.4.

     “Regulatory Authority” means any federal, state or local governmental, regulatory or
self-regulatory authority, agency, court, tribunal, commission or other entity asserting
jurisdiction over CB&T, Green Dot or the Program.

     “Regulatory Communication” means all communications from any Regulatory Authority concerning
the Program.

     “Reload” means the process of adding cash funds to an Account, including but not limited to,
by way of (i) MoneyPak®, (ii) point-of-sale “swipe” transaction or (ii) direct deposit through the
Automated Clearing House (ACH) system.

     “Renewal Term” has the meaning set forth in Section 23.1.

     “Reseller” means an entity authorized by Green Dot, pursuant to a Reseller Agreement, to
market, promote, sell and fund Prepaid Cards and to load Accounts at and from locations of
Merchants with which Reseller has contracted.

 

 

     “Reseller Agreement” means any agreement entered into between Green Dot and any prospective
Reseller (and, if applicable, CB&T) to serve as a reseller pursuant to the provisions of this
Agreement.

     “Retailer” means any Merchant that has executed a Retailer Agreement to distribute products or
services, including without limit, Prepaid Cards, under the Program.

     “Retailer Agreement” means the written agreement between Green Dot and a Merchant selected as
a Retailer (and, if applicable, CB&T) pursuant to the provisions of this Agreement.

     “SEC” means the U.S. Securities and Exchange Commission.

     “Security Breach” has the meaning set forth in Section 14.3.

     “Service Level Standards” means the Customer service standards set forth in Schedule
6.13.1.

     “Services” has the meaning set forth in Section 4.1.

     “Settle” and “Settlement” mean the movement of funds tendered for or loaded upon the Prepaid
Cards among CB&T, other financial institutions and the System in accordance with Applicable Law to
settle Transactions on such Prepaid Cards, including through automated clearing house or other
networks or systems.

     “Settlement Account” means the accounts maintained by CB&T used for Settlement of all
Transactions initiated by use of a Prepaid Card(s) by or on behalf of a Customer.

     “Standard Agreements” has the meaning given in Section 8.4.

     “Successor Bank” has the meaning set forth in Section 23.7.1.

     “Supporting Agreements” has the meaning set forth in Section 2.3.

     “Switchover Date” has the meaning set forth in Section 23.7.3.

     “Synovus” has the meaning set forth in the Preamble.

     “System” means any of NACHA, Visa, MasterCard, or any other card association or payment system
selected by CB&T and agreed to by Green Dot with respect to the products and services contemplated
by this Agreement.

     “System Rules” means the bylaws, operating rules and regulations of any applicable System,
including the Payment Card Industry Data Security Standards.

     “Term” means the Initial Term and the Renewal Terms, collectively.

     “Third Party Service Provider” means a service provider which Green Dot utilizes to perform
Customer service support services and that has access to Accountholder Data, including any
Processor, but excluding Experian plc and LexisNexis, a division of Reed Elsevier Inc.

 

 

     “Third Party Service Provider Application Approval Policy” has the meaning set forth in
Section 8.5.

     “Transaction” means using a Prepaid Card to do any of the following: (i) make a purchase or
otherwise make a payment to or for the benefit of a third party; or (ii) obtain a credit for a
previous purchase; or (iii) make a cash withdrawal at an automated teller machine, bank teller or
via other means.

     “Visa” means Visa Inc. and its successors and assigns.

     “Wind Down Period” means the period from the date of termination or expiration of the
Agreement through the date that the Parties have completed the transfer of the Program to a
Successor Bank or completed the wind-down of the Program, pursuant to Section 23.7.

ARTICLE 2

ORIGINAL AGREEMENT; OTHER AGREEMENTS; PRIORITY OF DOCUMENTS

     2.1 Original Agreement. The Parties agree, recognize and acknowledge that as of the
Effective Date, the Original Agreement is terminated and the activities undertaken pursuant to the
Original Agreement shall be subject to the terms of this Agreement. The Parties recognize and
acknowledge that the termination of the Original Agreement shall not affect the rights of the
Parties under the Network Settlement Agreement, which shall be subject to the provisions of Section
2.2.

     2.2 Network Settlement Agreement. The Parties recognize and acknowledge that the
terms of the Network Settlement Agreement shall continue to apply with respect to the respective
rights and obligations of Green Dot and CB&T. Notwithstanding the foregoing, the pricing for the
Network Settlement Agreement shall be as set forth in Schedule 12.1.

     2.3 Supporting Agreements. The Parties recognize and acknowledge that the terms of
all supporting agreements entered into between or among CB&T and/or its Affiliates and Green Dot
listed on Schedule 2.3 (collectively, the “Supporting Agreements”) and such other agency
agreements between CB&T and/or Green Dot and Retailers or Resellers that are existing as of the
Effective Date shall continue to apply with respect to the respective rights and obligations of
Green Dot and CB&T.

     2.4 Priority of Documents. Any conflict or inconsistency between the provisions
contained in the System Rules, the body of this Agreement (Articles 1 through 26), the Oversight
Plan, the Retailer or Reseller Agreement, the Network Settlement Agreement, and the Schedules
hereto other than Schedule 6.2 (Oversight Plan) and Schedule 8.4 (Retailer
Agreement), shall be resolved with priority being given as follows, with those items listed first
controlling over any listed later: (i) the System Rules; (ii) the body of this Agreement (Articles
1 through 26); (iii) Schedule 6.5.1 (Program Operating Guidelines); (iv) Schedule 6.2
(Oversight Plan); (v) the remaining Schedules of this Agreement; (vi) the Network Settlement
Agreement; (vii) the Supporting Agreements; and (viii) in the following order, any Retailer
Agreement, Reseller Agreement, or Third Party Service Provider Agreement.

 

 

ARTICLE 3

CB&T CONTROL; OVERVIEW OF THE PROGRAM

     3.1 General. CB&T and Green Dot hereby each acknowledge and agree that (a) CB&T has
established the Program; (b) except as otherwise expressly provided in this Agreement, CB&T shall
have full control and continued oversight over the Program, including without limitation all
policies, activities and decisions with respect to the Program; (c) the products and services
offered under the Program pursuant to this Agreement are products of CB&T; and (d) Green Dot shall
serve as CB&T’s administrator and servicer for the Program, to which CB&T has delegated specific
responsibilities relating to the marketing and servicing of the Program, including the marketing
and sale of the Prepaid Cards. Schedule 3.1 sets forth a description of the current
products offered under the Program. Additional products and services may be offered under the
Program in accordance with the provisions of Section 3.6. The Program shall be implemented by CB&T
issuing Prepaid Cards (and offering other products and services) pursuant to the terms of this
Agreement.

     3.2
CB&T Control.

          3.2.1
Determination of Applicable Law and System Rules.

                    (a) CB&T Determinations. As between CB&T and Green Dot with respect to each of their
respective rights and obligations under this Agreement, CB&T has the sole and exclusive right to
determine (i) which System Rules and modifications thereto apply to the Program; (ii) which
federal, State and local laws, court opinions, attorney general opinions, rules and regulations,
and regulatory guidance, regulatory determinations of (or agreements with) or written directions of
any arbitrator or Regulatory Authority, and modifications thereto, apply to the Program or the
Parties hereto and thus are Applicable Laws; (iii) how such System Rules and Applicable Laws apply
to the Program; and (d) how and to what extent pending, settled or decided lawsuits or enforcement
actions affecting CB&T or any other company, and legal and regulatory developments and trends,
should be addressed in the Program; provided, however, that in making such
determinations, CB&T shall consult with Green Dot, shall exercise reasonable and professional
judgment, and shall consult with legal counsel as appropriate.

                    (b) CB&T Amendments. CB&T further reserves the right to amend the Oversight Plan or
the Program Operating Guidelines or other policies and procedures relating to the Program in
consultation with Green Dot, as deemed necessary by CB&T in light of determinations made by CB&T
under Section 3.2.1(a). In the event CB&T concludes that a modification to the Program is required
due to a change in Applicable Law or System Rules, CB&T’s interpretation of Applicable Law or
System Rules, or such other determinations made by CB&T under Section 3.2.1(a), CB&T shall provide
Green Dot written notice with as much notice as is practicable prior to the adoption of such
proposed modification. Green Dot may raise objections to the proposed modification and in such
event, the Parties agree to cooperate and expedite resolution with respect to the Applicable Law or
System Rules. If compliance with the modification to the Applicable Law or System Rules would
result in a material change to the Program, CB&T agrees to provide Green Dot a commercially
reasonable period of time to implement such material change, taking into account with respect to
such period of time any legally-binding effective date of such modification and the legal,
compliance and reputation risks

 

 

to the Program and the Parties. Green Dot shall take all actions deemed necessary by CB&T, in
CB&T’s commercially reasonable discretion, taking into account any legally-binding effective date
with respect to such change in Applicable Law or System Rules and the legal, compliance and
reputation risks to the Program and the Parties, to implement the modification in the manner and
time period specified by CB&T. CB&T may seek specific performance under this Section 3.2.

          3.2.2 CB&T Program Control. Green Dot recognizes and acknowledges that CB&T shall
retain decisional authority and control over the Program in all material respects, and that Green
Dot shall not implement any changes to any aspect of the Program except as expressly stated herein.
CB&T’s control of the Program shall include, without limitation, its rights to exercise its best
judgment in making risk assessments and in determining whether any risks associated with the
Program exceed what is appropriate in CB&T’s good faith judgment.

          3.2.3 CB&T Control Standard; Consultation. In any action to be undertaken by CB&T
with respect to the Program (including without limit with respect to any change to the Program that
CB&T believes may be required due to a change in Applicable Law, the System Rules, or in response
to any Criticism), CB&T shall provide Green Dot with its reasoned basis for the action to be taken
and implemented. In the event Green Dot, in good faith, disputes a proposed action to be taken by
CB&T, any Party can refer the matter to the Dispute resolution procedures set forth in Section
25.2.

          3.2.4 CB&T Final Determination. At the conclusion of the consultation procedures set
forth above, CB&T shall have the final determination as to any changes that may be required or
advisable with respect to the Program, subject to the Dispute resolutions procedures of Section
25.2. Notwithstanding the foregoing consultation process, in the event that CB&T determines in its
commercially reasonable judgment that a particular action or change to the Program must be
implemented within a specific time period to address a change in Applicable Law, System Rule, or in
response to a Criticism, CB&T shall have the right to implement, and cause Green Dot to implement,
any required change to the Program in any time period that CB&T believes is necessary or
appropriate.

          3.2.5 Green Dot Termination Right. In the event CB&T determines to implement a change
to the Program following the procedures set forth above and Green Dot determines in good faith and
in its commercially reasonable judgment that (a) such change in the Program is not required under
Applicable Law or the System Rules, which determination is supported by a legal opinion provided to
Green Dot by a reputable law firm, with a copy of such opinion provided to CB&T, and (b) such a
change would cause a Green Dot Material Adverse Effect, Green Dot may, upon one hundred and eighty
(180) days written notice to CB&T, terminate this Agreement; provided, however,
that Green Dot shall not have the right to terminate this Agreement pursuant to this Section 3.2.5
if it does not issue a termination notice within sixty (60) days following CB&T’s decision to
implement the change. Any termination by Green Dot pursuant to and permitted by this Section 3.2.5
shall be without any payment of liquidated damages or early termination payments of any kind by one
Party to the other; provided that Green Dot shall pay CB&T the conversion expenses
associated with such termination. For purposes of this Section 3.2.5 only, “Green Dot Material
Adverse Effect”

 

 

means that Green Dot’s income from the Program for the [***] would be
more than [***] percent ([***%]) lower than its income for
the [***] period.

          3.3 Non-Exclusivity. Except as otherwise expressly provided in this Section 3.3 or
as otherwise mutually agreed to in writing by the Parties, there shall be no limitation or
restriction on a Party’s ability to engage in activities similar to the Program with any other
Person. Without limiting the foregoing statement, Green Dot may enter into agreements or
arrangements with other financial institutions to issue prepaid cards, cards or other bank products
and services by and through the Retailers and other Merchants participating in the Program, and
CB&T may enter into agreements and arrangements with third parties to issue and distribute products
and services (including without limit prepaid cards and other cards) on behalf of CB&T.

          3.4 Program Operating Guidelines. The Parties acknowledge and agree that, as of the
Effective Date, the terms and provisions of Schedule 6.5.1 (the “Program Operating
Guidelines”) shall apply with respect to the manner in which Prepaid Cards shall be made available
to consumers and the manner in which the Program shall operate. The Parties may amend the Program
Operating Guidelines as provided in Section 3.2.1. The Parties agree to abide by the Program
Operating Guidelines as in effect at any given time in performing their obligations under this
Agreement.

          3.5 Green Dot’s Right to Offer Prepaid Cards. CB&T grants Green Dot the right to
offer Prepaid Cards for sale on behalf of CB&T, and hereby appoints Green Dot as CB&T’s agent for
the sole and limited purpose of facilitating compliance with the Bank Secrecy Act and state money
transmitter statutes with respect to the Prepaid Card Program, including the sale of payment
instruments, and providing services as described herein with respect to the Prepaid Card Program.
CB&T may appoint one or more Retailers and Resellers as its agent or delegate for the purpose of
facilitating compliance with the Bank Secrecy Act, state money transmitter laws, the sale of
Prepaid Cards, or otherwise as CB&T determines to be necessary or prudent after consultation with
Green Dot.

          3.6 Other Products and Services. Subject to the terms and conditions of this
Agreement, during the Term, CB&T and Green Dot may, each acting reasonably, mutually agree in
writing to the development and implementation of other financial or non-financial products and
services that would be complementary to the Prepaid Card Program, beneficial to the Customer base
or useful for CB&T given the nature and identity of the Customers, and the applicable mutually
agreed pricing features and attributes. The terms and conditions of any such products or services,
and the various rights, duties and obligations of each of Green Dot and CB&T (including fees,
expenses and compensation) with respect to any such products or services, shall be as mutually
agreed upon by the Parties, and shall be set forth in a Schedule to this Agreement signed by each
Party; provided, however, that CB&T shall have final approval

 

			
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over any such products or services. Green Dot also may, with prior written approval from
CB&T, which approval shall be granted or withheld in CB&T’s commercially reasonable discretion,
offer to Customers non-financial products or services directly or through a Third Party Service
Provider (approved by CB&T pursuant to the terms hereof). In the event that CB&T has not responded
to a Green Dot proposal for any new product or service to be offered through the Program within
twenty (20) Business Days of CB&T’s receipt from Green Dot of a written notice of its intent to
offer such product or service (which notice shall contain sufficient detail on the proposed
products and services), Green Dot may refer the matter to the Dispute resolution procedures set
forth in Section 25.2.

          3.7 Accounts. The Parties acknowledge that the use of the term “Account” herein is
for identification purposes only and is not intended to imply that any particular relationship
constitutes an “account” for purposes of application of Applicable Law or otherwise.

          3.8 Handling of Funds.

               3.8.1 Loading of Accounts — General Description. Pursuant to the terms of the
applicable Retailer Agreement, a Retailer shall, in connection with the sale of a Prepaid Card or
any Reload, (a) collect from the Customer the Load Amount and any Load Fee authorized by the
Retailer Agreement, and (b) [***] and [***]. Following
completion of the sale transaction at a Retailer location, the [***] or,
[***], a [***] to [***] to
[***] on [***] in accordance with the terms of the
Retailer Agreement.

               3.8.2 Deposit Accounts.

                    (a) Establishment of Deposit Account. CB&T shall establish and maintain such CB&T
accounts as further described herein and in Schedule 3.8.2(a), including the Program
Accounts, as are necessary to provide the services described in this Agreement.

                    (b) Customer Funds. Each Retailer performing the sale of a Prepaid Card or any Reload
shall [***] to the [***] or the
[***], as applicable (collectively, the “[***]”), in [***] for the
[***].

 

			
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Per [***] shall [***] to a
[***]. The [***] shall be [***] or
[***] in [***] on [***] in
accordance with [***]. Green Dot and CB&T acknowledge and agree that (i) once
[***] or as otherwise [***] or [***], and
[***] to [***] with respect to such [***]
whether or not the [***], (ii) neither CB&T nor Green Dot shall
[***] except as provided in this Agreement or in the Customer Agreement, and
(iii) the [***] shall not be used for any other purpose.

                    (c) Daily Settlement. CB&T shall cause Customer Funds to be transferred from the
Funding Accounts to the Settlement Accounts in an amount adequate to facilitate Settlement with the
System on a daily basis or as otherwise determined by CB&T.

                    (d) Overdrawn Accounts. In the event an Account is overdrawn by a Customer, such
overdrawn amount shall be deemed a receivable from the Customer to CB&T and such receivable shall
be deemed assigned by CB&T to Green Dot in consideration for receipt of cash funds from Green Dot
in such overdrawn amount paid to CB&T on a monthly basis.

ARTICLE 4

GREEN DOT RESPONSIBILITIES AND OBLIGATIONS

          4.1 General Responsibilities. Green Dot shall assist CB&T in the development and
marketing of the Program products and services, market and sell Prepaid Cards and other products
and services on behalf of CB&T, and perform services that are necessary or appropriate to support
the Program (collectively, the “Services”). Green Dot is responsible for ensuring that the Program
and all Services performed and undertaken hereunder shall be in compliance with Applicable Law,
System Rules and this Agreement (including, without limitation, the Program Operating Guidelines).
Without limiting the foregoing, Green Dot shall provide the following Services:

 

			
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                    (a) marketing and advertising of Prepaid Cards and such other of CB&T’s products and services
as the Parties agree to advertise, including advertisement of the foregoing through Green Dot’s
website;

                    (b) undertaking the Retailer, Merchant, Reseller and Third Party Service Provider objectives
as set forth in ARTICLE 8;

                    (c) activating Prepaid Cards and providing customer service in accordance with the Service
Level Standards set forth in Section 6.13 and Schedule 6.13.1;

                    (d) maintaining current and accurate books or records regarding the products and services
marketed by Green Dot in accordance with Section 18.6;

                    (e) providing CB&T with reports detailing transactions and servicing with respect to the
Program products and services marketed by Green Dot on behalf of CB&T as set forth in
Schedule 4.1(e) or such other periodic or ad hoc reports as may be mutually agreed upon by
the Parties from time to time at no additional cost to CB&T within the reasonable capacity of Green
Dot;

                    (f) implementing the policies and procedures established by CB&T pursuant to this Agreement to
approve Applicants, including the BSA/AML/OFAC Procedures;

                    (g) monitoring all Applicable Law, including money services business laws, for changes and
notifying CB&T of such changes;

                    (h) monitoring all System Rules (including without limitation NACHA or other subsequent
automated clearing house rules) for changes and notifying CB&T of such changes to the extent that
CB&T, other than with respect to PCI Standards and rules and guidelines of an automated clearing
house system or operator, either ensures that Green Dot receives communications directly from each
System or CB&T provides Green Dot with System Rules changes (or a reasonable description of such
changes) when such changes are communicated directly to CB&T;

                    (i) processing Customer refunds on behalf of CB&T for the Program; and

                    (j) providing appropriate notices to CB&T as required hereunder.

          4.2 Development and Delivery of Customer Agreements. Green Dot shall cooperate with
CB&T to develop, and shall, in connection with the issuance of a Prepaid Card, provide the Customer
with the Customer Agreement and any additional Materials related to the Program, in each case as
such Customer Agreement and other Materials are approved by CB&T pursuant to the terms of this
Agreement. All charges and fees applicable to the products and services offered pursuant to the
Prepaid Card Program (or any other Program hereunder) shall be fully and completely disclosed in
the Customer Agreement; provided, however, that the terms and conditions applicable
to any ancillary products or services may be disclosed in a separate agreement related to such
product or service or in a supplement to the Customer Agreement.

 

 

     4.3 Green Dot Employees. Green Dot shall be responsible for the conduct and
active monitoring of its employees and sales representatives with respect to all aspects of Green
Dot’s performance under this Agreement and the Program, including without limitation their
respective compliance with this Agreement, Applicable Law, System Rules, and the Program Operating
Guidelines and the Oversight Plan.

          4.3.1 Background Checks and Employee Responsibility. Without limiting the foregoing,
Green Dot shall (i) conduct background and OFAC checks on each of its employees engaged in
providing the Services, (ii) [***], and, if available [***], of
[***], and [***] for [***] the
[***] for any reason, and (iii) comply with the provisions of Section 19 of
the Federal Deposit Insurance Act, as amended by the Financial Institutions Reform, Recovery, and
Enforcement Act of 1989 (12 U.S.C. § 1829). [***]. Green Dot shall take
action as soon as possible to rectify any non-compliant activity or other activity that, in CB&T’s
commercially reasonable discretion, could cause harm to CB&T’s reputation or business.

          4.3.2 Green Dot Training. Green Dot shall provide appropriate training for its
officers, employees, agents and representatives with respect to their duties, if any, related to
the Program, and shall appropriately supervise all such personnel.

     4.4 Material Change to Green Dot. Green Dot shall notify CB&T as promptly as
practicable in compliance with Applicable Law regarding a material change in Green Dot’s business
operations, targeting of consumers or material acquisitions which may have an impact on the Program
or Green Dot’s ability to perform its obligations hereunder.

ARTICLE 5

CB&T RESPONSIBILITIES

     5.1 CB&T Activities. CB&T shall be responsible for the following activities for the
Program:

               (a) approval of Prepaid Card Program and other products and services that may be provided
under the Program or any non-financial products or services that may be offered to Customers in
accordance with Section 3.6;

               (b) approval of all Materials, including training materials, applications, Customer Agreement,
and marketing documentation in accordance with Section 6.11.2;

               (c) in accordance with Section 6.8, approval of the BSA/AML the BSA/AML/OFAC Procedures;

 

			
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               (d) establishment and maintenance of the Program Operating Guidelines and Oversight Plan;

               (e) issuing Prepaid Cards and causing personal identification numbers to be assigned for each
Prepaid Card;

               (f) holding Customer Funds in, and being liable to each Customer for Customer Funds in,
Accounts, whether or not such Accounts have been activated by such Customer;

               (g) providing Green Dot with any notifications received from a System (other than PCI
Standards or communications from NACHA or the Federal Reserve in its role as an automated clearing
house operator) with respect to the Program or any changes in System Rules as provided in
Section 4.1(h);

               (h) payment of compensation to Green Dot in accordance with Section 12.1; and

               (i) working closely with Green Dot to develop and enhance the Program to meet CB&T’s strategic
objectives and goals, including by reviewing, assessing and approving in its commercially
reasonable discretion, any modifications proposed by Green Dot.

     5.2 Privacy Notices. Each Party shall be responsible for providing each Customer with
such Party’s Privacy Notice and the costs of mailing [***];
[***], that [***] shall reimburse [***]
for the amount by which [***] printing and mailing costs for Privacy
Notices exceed [***]% of [***] total
[***] from the prior [***] period. Green Dot will support
the technological and disclosure requirements necessary to permit the electronic delivery of
disclosures upon Customer consent consistent with Applicable Law, to the extent the cost of such
development would result in cost-savings in comparison with the expense of printing and mailing
Privacy Notices. In addition, CB&T and Green Dot shall cooperate to (a) determine which Customers
are entitled to annual Privacy Notices under Applicable Law, taking into account the status and
balance of Accounts and the type of Prepaid Card held by each Customer, and (b) minimize the need
under Applicable Law to provide annual Privacy Notices to Customers, such steps to include
modifications to the Materials on a going-forward basis as necessary or appropriate to define when
Accounts will be considered inactive; provided that such obligation would not require a
change in terms announcement or other obligation that would be cost-prohibitive. Green Dot

 

			
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shall then take appropriate steps to flag or identify those Customers and related Accounts
that will not receive annual Privacy Notices so as to minimize delivery of annual Privacy Notices
when not required by Applicable Law.

     5.3 Customer Agreements. CB&T shall be the contracting party under all Customer
Agreements and shall enter into a Customer Agreement with each Customer.

ARTICLE 6

PROGRAM COMPLIANCE

     6.1 Compliance with Applicable Law and System Rules. CB&T acknowledges and agrees
that it shall be responsible for the Program compliance with Applicable Law and System Rules,
including, (i) all charges and fees applicable to the Prepaid Cards, (ii) any disclosures provided
to any Customer, including, the Customer Agreements and Privacy Notices, and (iii) other products
and services of CB&T; provided, however, that such responsibilities of CB&T shall in no way limit
Green Dot’s indemnification obligations under ARTICLE 24 except as provided in Section 24.1.2.
Green Dot agrees that it shall comply, and shall cause all Retailers and Third Party Service
Providers to comply, with all such instructions it receives from CB&T. CB&T shall advise Green Dot
in a timely manner of all communications to CB&T related to the Program that CB&T receives from any
System (other than PCI Standards or communications from an automated clearing house system or
operator).

     6.2 Oversight Plan. CB&T has established the Oversight Plan as set forth in
Schedule 6.2. CB&T may amend such Oversight Plan from time to time as provided in ARTICLE
3. Green Dot shall comply with the Oversight Plan and, during the Term, the provisions of the
Oversight Plan shall apply in all respects to the rights, duties and obligations of Green Dot and
CB&T. Green Dot shall seek CB&T’s approval as set forth in this Agreement and the Oversight Plan
prior to adding or modifying any Program products or services or modifying Green Dot’s Services.

     6.3 Compliance Officers. The Oversight Committee may appoint one or more compliance
officers (each, a “CB&T Compliance Officer”), who may be officers of CB&T or Synovus, and who shall
have reasonable access to Green Dot’s facilities, personnel and records to review and examine for
compliance purposes the services provided to Customers. The Oversight Committee or a CB&T
Compliance Officer(s) shall be permitted to utilize a reasonable system of review by which to
evaluate the services as deemed appropriate by CB&T. The results of such reviews shall be reported
monthly to the Oversight Committee for use in its evaluation of the existing Service Level
Standards. The Oversight Committee may establish regular audit procedures and frequencies for the
services provided to Customers by Green Dot. Green Dot shall designate a specified representative
(the “Green Dot Compliance Officer”) who shall be a senior level employee of Green Dot, to
coordinate compliance matters with the Oversight Committee or CB&T Compliance Officer(s). The
Green Dot Compliance Officer, the Oversight Contact, and CB&T Compliance Officer(s) shall be
identified in the Oversight Plan. Green Dot shall consult with CB&T prior to replacing the Green
Dot Compliance Officer, and in good faith discuss any objection CB&T may have to such replacement.

 

 

     6.4 Compliance Counsel. CB&T may exercise its discretion to obtain legal counsel
(“Compliance Counsel”) with expertise in the field of payment instruments to assist CB&T in
reviewing, and to advise CB&T with regard to, the compliance with all Applicable Law and System
Rules, and all Materials, procedures and matters referred to in the Oversight Plan. Such
Compliance Counsel shall be employed solely by CB&T and retained in that capacity so long as CB&T
deems advisable, shall have no client relationship with Green Dot, and shall owe no duty of loyalty
to Green Dot. Until Green Dot is notified otherwise by CB&T, the Compliance Counsel shall be John
ReVeal of Nelson Mullins Riley & Scarborough LLP, as identified in Section 26.14.
[***].

     6.5 Operating Processes and Procedures.

          6.5.1 Program Operating Guidelines. The current Program Operating Guidelines,
including the New Relationship Process and the process for the loading and reloading of Prepaid
Cards, are attached hereto in Schedule 6.5.1.

          6.5.2 Review and Approval of Changes to the Process.

               (a) In the event Green Dot desires to change the New Relationship Process in any material way,
Green Dot shall first present the proposed changes to CB&T for review as set forth in the Oversight
Plan and may not implement the change unless and until CB&T has approved such proposed change.
CB&T shall review the proposed changes and provide any comments or modifications as promptly as
reasonably possible.

               (b) Notwithstanding Section 6.5.2(a), in the event that (i) Green Dot identifies circumstances
requiring immediate changes to the New Relationship Process either to (1) protect CB&T or Green Dot
against money laundering, losses due to fraud, computer hacking or viruses, or (2) ensure
compliance with the Bank Secrecy Act or the laws, regulations, rules and sanctions administered by
the Office of Foreign Assets Control, and (ii) in such event Green Dot in good faith determines
that changes to the New Relationship Process must be implemented immediately to avoid the foregoing
losses or to ensure material compliance with the Bank Secrecy Act or the laws, regulations, rules
and sanctions administered by the Office of Foreign Assets Control, then Green Dot may implement
such changes (the “Emergency Changes”) without first notifying CB&T, provided that Green Dot
promptly reports such Emergency Changes to CB&T and implements such modifications to the Emergency
Changes as CB&T in its reasonable discretion determines to be necessary, appropriate or prudent.

          6.5.3 Other Programs. CB&T may establish additional policies and procedures for any
other product or service offered under this Program after consultation with Green Dot.

     6.6 Marketing Initiatives. Green Dot shall obtain the prior approval of CB&T with
respect to any marketing initiatives under the Program that it desires to implement as set forth in
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     6.7 Escheat. Green Dot shall provide escheat services on CB&T’s behalf for the
Program in compliance with all state unclaimed property laws, including remitting any unclaimed
funds to the appropriate jurisdiction as required under Applicable Law, as set forth in the letter
agreement set forth in Schedule 6.7. [***] shall be solely liable for
any costs and fines related to any challenge by any Regulatory Authority with respect to escheat or
unclaimed property laws, regardless of whether such cost is incurred by or such fines are assessed
to CB&T or Green Dot.

     6.8 BSA/AML/OFAC Compliance. Green Dot shall comply with the obligations of the Bank
Secrecy Act and implement the comprehensive Bank Secrecy Act, anti-money laundering, and OFAC
program (the “BSA/AML/OFAC Procedures”) approved by CB&T and as set forth in Schedule 6.8,
designed specifically to address the products and services offered pursuant to the Program. Green
Dot shall maintain the BSA/AML/OFAC Procedures, and such other compliance measures, including a
system of internal controls to assure ongoing compliance with the Bank Secrecy Act, independent
testing of the BSA/AML/OFAC Procedures, the designation of an individual or individuals responsible
for coordinating and monitoring the BSA/AML/OFAC Procedures and training for appropriate personnel.
Green Dot and CB&T shall coordinate complete reviews of the BSA/AML/OFAC Procedures and any other
Green Dot Bank Secrecy Act, anti-money laundering, and OFAC program as it relates to the Program at
least annually, and more frequently when new enforcement trends, regulatory guidance, or changes to
Applicable Law suggest that such reviews are advisable in CB&T’s reasonable determination.

     6.9 Compliance and Legal Action.

          6.9.1 Receipt of Criticism. In the event that a Party receives criticism in a report
of examination or in a related document or specific oral communication from, or is subject to
formal or informal supervisory action by, or enters into an agreement with any Regulatory Authority
or any System with respect to any matter whatsoever relating to (including omissions therefrom) the
Program (any such event a “Criticism”), such Party, as applicable, shall advise the other Party in
writing of the Criticism received and share with the other Party relevant portions of any written
documentation, or for oral communications, provide a detailed summary in writing, received from the
relevant Regulatory Authority or System, as applicable, to the extent not specifically prohibited
by Applicable Law or System Rules. Following receipt of such Criticism the Parties shall in good
faith consult as to the appropriate action to be taken to address such Criticism, and resolution of
such Criticism shall be in accordance with Section 3.2.3. Green Dot shall take all actions deemed
necessary by CB&T, in its commercially reasonable discretion, to address the Criticism in the
manner and time period specified by CB&T. CB&T may seek specific performance under this
Section 6.9.1.

          6.9.2 Regulatory Communications. Each Party shall, to the extent permitted by
Applicable Law, provide the other Party with notice and copies of any material Regulatory
Communications received by such Party concerning any aspect of the Program within five (5) Business
Days of receipt of such Regulatory Communication. For any Regulatory

 

			
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Communication for which a response from either Party is required or in either Party’s
reasonable judgment is prudent, the Parties shall coordinate and cooperate on the response. If the
Regulatory Communication concerns any aspect of the Program, CB&T shall have the final authority to
approve the actual response to be made.

          6.9.3 Executive Complaints and Responses. Each Party shall provide the other Party’s
Compliance Officer (or such other person as either Party may designate) with notice and copies of
any Executive Complaint within five (5) Business Days of receipt of such Executive Complaint. The
Green Dot Compliance Officer (or his or her designee) shall propose appropriate response to such
Executive Complaints and the CB&T Compliance Officer shall approve the final responses for all
Executive Complaints.

          6.9.4 Program Complaints and Responses. Each Party shall catalog and maintain copies
of all Criticisms, Regulatory Communications, and Executive Complaints (collectively,
“Complaints”), and responses thereto for the period required by Applicable Law or such longer
period as specified by CB&T in a written notice to Green Dot. Each Party shall (i) have access at
all times to pending and closed Complaints and responses, and (ii) review monthly a summary of all
Complaints and audit a reasonable number, as mutually determined by the Parties, of such
Complaints.

          6.9.5 Legal Action. Each Party shall promptly notify the other Party of any legal
action relating to the Program brought by a third party. Each Party shall make commercially
reasonable efforts to assist the other Party in complying with any subpoenas relating to any such
legal action.

     6.10 Regulatory Examinations.

          6.10.1 CB&T Examination. Green Dot agrees to (i) cooperate and require all Retailers,
Resellers and Third Party Service Providers to cooperate in any examination which may be requested
by any Regulatory Authority or System with audit and examination authority over CB&T and
(ii) provide and shall require all Retailers, Resellers and Third Party Service Providers to
provide to CB&T any information that may be requested by any Regulatory Authority or System in
connection with their examination or review of CB&T or the Program and shall reasonably cooperate,
and (iii) require all Retailers, Resellers and Third Party Service Provides to reasonably
cooperate, with such Regulatory Authority or System in connection with any such examination or
review. Green Dot also shall, at its sole cost and expense, provide such other information,
including financial information, as CB&T, System or any Regulatory Authority may from time to time
reasonably request with respect to Green Dot, Retailers, Reseller and Third Party Service
Providers.

          6.10.2 Green Dot Examination. CB&T (i) acknowledges that Green Dot is subject to
examination under the Bank Service Company Act, and (ii) agrees to cooperate with any such
examination subject to Applicable Law. In connection therewith, CB&T shall provide to Green Dot
any information that may be required by any Regulatory Authority or System in connection with their
examination or review of Green Dot or the Program and shall reasonably cooperate with such
Regulatory Authority or System in connection with any such examination or review. CB&T also shall
provide such other information as the Systems or any Regulatory

 

 

Authority may from time to time reasonably request with respect to the Program. CB&T shall
make such data and other information available to Green Dot at the sole cost and expense of CB&T.

     6.11 Green Dot Licensing and Registration Requirements.

          6.11.1 State Licensing Requirements. Green Dot shall obtain and maintain, and shall
ensure that each Retailer, Reseller and Third Party Service Provider obtains and maintains, all
licenses, permits and approvals necessary for the Program under Applicable Law. Without limiting
the foregoing, Green Dot shall obtain, and shall ensure that Retailers and Resellers obtain,
licenses (or exemptions from licensing) as a registered money services business as required by
federal and state money services business laws and that each Retailer and, if applicable, Reseller,
is either (i) sponsored by Green Dot as agent pursuant to appropriate agency agreements with Green
Dot, (ii) is sponsored by CB&T as agent pursuant to appropriate agency agreements with CB&T or
(iii) is appropriately registered as money services business, as required by federal or state money
services business laws.

          6.11.2 System Registration Requirements. CB&T shall maintain its registration with
the applicable System and fully comply with the terms of any documents and agreements executed
therewith. Green Dot shall provide CB&T a monthly update of the identity and location of all
locations where Prepaid Cards are sold.

     6.12 Materials.

          6.12.1 General Approval. Except as otherwise expressly provided herein, the Parties
shall mutually develop all Materials; provided, however, that CB&T shall have final
approval over all Materials and New Materials. All Materials shall comply with this Agreement, the
System Rules and Applicable Law. Green Dot shall not use any Materials or New Materials unless
CB&T has expressly approved such Materials or New Materials. Green Dot shall promptly submit to
CB&T copies of all New Materials it contemplates using in connection with the Program, and CB&T
shall promptly approve or reject such New Materials in its reasonable discretion. In the event
that CB&T has not responded to Green Dot’s proposal to approve specific New Materials within
fifteen (15) Business Days of CB&T’s receipt from Green Dot of the form of such New Materials,
Green Dot may refer the matter to the Dispute resolution procedures set forth in Section 25.2;
provided, however, if New Materials are materially or substantively changed by
Green Dot after Green Dot’s initial submission of such New Materials to CB&T for approval, the
foregoing fifteen (15) Business Day time period for review begins anew upon Green Dot’s submission
of such modified New Materials to CB&T.

          6.12.2 Amendment to Materials. In the event there is a change in Applicable Law or
System Rules, Green Dot and CB&T shall, in advance of the effective date of any such change (when
such change has an effective date), coordinate a review of all Materials that could be affected by
such change, and Green Dot shall implement all required changes to the Materials as determined by
CB&T, in consultation with Green Dot, pursuant to the provisions of Section 3.2.1. CB&T may
require Green Dot to amend previously approved Materials as necessary to comply with Applicable
Law, System Rules, or prudent industry practice. [***] shall bear all reasonable costs related
to any changes to the Materials required hereunder. In

 

			
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the event of a modification to the Customer Agreement that requires a change to the Prepaid
Cards, informational disclosures, Prepaid Card carrier, or other Materials, CB&T and Green Dot
shall agree to an implementation process that enables Green Dot to utilize any existing inventories
of such materials to the extent practicable and to the extent such use would comply with Applicable
Law and System Rules.

          6.12.3 Delivery of Materials. Green Dot shall provide CB&T with copies of any and all
of the Materials, including advertisements, Green Dot’s policies and procedures promulgated in
connection with this Agreement, Materials relating to Customer service by Green Dot under the
Program, training materials, call center scripts and form letters, and any other documentation or
processing information related to the Program which CB&T may request. Without limiting the
foregoing, Green Dot shall provide CB&T with copies of Green Dot’s policies and procedures relating
to the Program when such policies or procedures are materially modified and, in any event, at least
annually.

     6.13 Customer Service.

          6.13.1 Servicing of Accounts by Green Dot. Green Dot shall service, administer and
arrange for such trained personnel as are necessary or appropriate for servicing the Accounts in
accordance with the Service Level Standards set forth in Schedule 6.13.1. With respect to
any servicing activity not specifically identified in Schedule 6.13.1, Green Dot shall
provide such services at a commercially reasonable standard of care consistent with industry best
practices as approved by CB&T hereunder. Any material changes to the anticipated Service Level
Standards set forth in Schedule 6.13.1 shall be approved by CB&T in its commercially
reasonable discretion. CB&T and Green Dot shall establish the criteria and procedures for
directing Customer calls and correspondence to CB&T.

          6.13.2 Customer Service Standards. CB&T shall develop Customer service standards for
servicing that are designed to promote Customer satisfaction and to promote the preservation and
growth of the Customer base. CB&T may, but shall not be required to, monitor or at any time audit
or otherwise review compliance with standards to confirm that required levels be maintained. CB&T
may request additional Customer service standards. If CB&T receives any guidance, complaints or
comments from any Regulatory Authority or System or is required to do so by Applicable Law, CB&T
and Green Dot shall work together to alter or amend such Customer service standards to reasonably
address such concerns.

          6.13.3 CB&T Monitoring. CB&T or any System or Regulatory Authority may, subject to
Applicable Law and Green Dot’s privacy policies, monitor Customer calls, e-mails, and other
Customer communications on a random, periodic basis for quality. All of the foregoing monitoring
by CB&T may be conducted by CB&T on an anonymous basis insofar as the individuals participating in
the calls, e-mails or other Customer communications is concerned; provided,
however, that Green Dot management may be informed of such monitoring and all participants
to the calls, e-mails or other Customer communications may receive advance notice, if required by
Applicable Law, that calls, e-mails and other Customer communications may at any time be monitored
for quality control purposes.

 

 

          6.13.4 Customer Surveys. At CB&T’s request, no more frequently than two (2) times
each year, Green Dot shall conduct Customer surveys to assess Customer satisfaction. Such surveys
shall be developed jointly by CB &T and Green Dot, and Green Dot shall share the results of all
such surveys with CB&T.

          6.13.5 Fraud Monitoring. Green Dot shall monitor usage of Program products and
services by Customers, Accounts, Retailers and Resellers to track, review and report on fraudulent
use of Program products and services, and the Parties shall cooperate to reduce fraud. Green Dot
also shall adopt such fraud monitoring practices as are substantially similar to and consistent
with the best industry practices and any applicable System Rules. Green Dot shall provide to CB&T
a summary report of findings from Green Dot’s fraud monitoring at least quarterly, which fraud
report shall include a quarterly fraud trends update.

ARTICLE 7

SYSTEM RULES

     7.1 System Membership/Registration. CB&T shall (i) remain a member in good standing
in the Systems associated with the products and services marketed by Green Dot on behalf of CB&T,
and (ii) provide such BINs and similar identifiers necessary in conjunction with such products and
services. CB &T shall register Green Dot with the System(s) designated in Schedule 7.1 as
a third-party provider (e.g., an Independent Sales Organization with Visa or as a Member Service
Provider with MasterCard). Green Dot shall execute and provide CB&T with all documentation as may
be necessary for such registrations and any renewals thereof, and shall be responsible for all
initial registration fees, renewal fees and any assessments related to Green Dot’s registration
with such System(s). Green Dot shall maintain its registration with the applicable System and
fully comply with the terms of any documents and agreements executed therewith. Green Dot and CB&T
shall deliver to each other, within five (5) Business Days of receipt, a copy of all notices or
correspondence (other than Confidential Information) received from the Systems relating to any
products or services marketed by Green Dot on behalf of CB&T unless such communication is
time-sensitive, in which case, such communication shall be delivered as soon as reasonably
practicable.

     7.2 System Obligations. Each Party shall take all actions as may be required from
time to time by any System in connection with the Program. Additionally, (i) [***]
shall be responsible for [***] assessed from time to time by any System
in connection with the Program [***], and, if such [***] or [***] are
paid by [***], then [***] shall reimburse
[***], and (ii) [***] shall be responsible

 

			
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filed separately with the Commission

 

 

for [***] assessed from time to time by any System in connection with
the Program [***], and, if such [***] are paid by
[***], then [***] shall reimburse
[***].

ARTICLE 8

RETAILER, RESELLER AND THIRD PARTY SERVICE PROVIDER AGREEMENTS

     8.1 Development of Retailer Group.

          8.1.1 New Merchant Selection. Subject to this ARTICLE 8, Green Dot and CB&T shall
from time to time select new Merchants to participate in the Prepaid Card Program as Retailers,
following which Green Dot shall enter into Retailer Agreements with such Merchants. Green Dot is
hereby authorized to enter into agreements with each Retailer which set forth the terms by which
such Retailer shall be compensated for its marketing and sale of Prepaid Cards, which may include,
but shall not be limited to, [***] shall be responsible for administering the
business relationships with the Retailers.

          8.1.2 Existing Group. The Parties acknowledge and agree that all Retailers, Resellers
and Third Party Service Providers used by Green Dot as of the Effective Date (and identified in
Schedule 8.1.2) have been approved by CB&T, and Green Dot shall not be required to obtain
CB&T’s further approval to engage such third parties to participate in the Program as Retailers,
Resellers or Third Party Service Providers; provided, however, that CB&T may
withdraw such approval pursuant to the terms hereof; and provided further, that
Green Dot may not change the terms of any Retailer, Reseller or Third Party Service Provider
Agreement as in effect as of the Effective Date without the prior approval of CB&T as provided in
Section 8.4 hereof, other than terms relating to (i) the compensation of a Retailer for its
marketing and sale of Prepaid Cards, (ii) agency or other language to comply with state money
transmission licensing requirements, or (iii) a one-time extension of the term of the agreement for
up to twelve (12) months.

     8.2 Retailer Approval; Excluded Merchants. CB&T at all times reserves the right to
reject, or terminate its relationship with, any Retailer for the Program if in CB&T’s commercially
reasonable judgment such Retailer could expose CB&T to legal, financial, or reputational risk, risk
of lawsuit or Criticism, or otherwise engages in types of businesses or conduct that are
inconsistent with CB&T’s corporate philosophies or risk tolerances. A Merchant may not participate
in the Program as a Retailer unless: (i) CB&T approves the Merchant’s application; and (ii) Green
Dot and the Merchant (and if applicable, CB&T) execute a Retailer Agreement that has been approved
by CB&T pursuant to Section 8.4 hereof. If Green Dot desires to add a new Merchant to the Program,
Green Dot will provide a request and

 

			
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filed separately with the Commission

 

 

information on the Merchant to CB&T, and CB&T will acknowledge receipt of such request within
seven (7) Business Days after receipt of such request and provide Green Dot with an approval or
denial decision within twenty (20) Business Days after receipt of such request. Unless CB&T
otherwise conditions its approval, approval of a Merchant shall include all locations of that
Merchant identified in the Retailer Agreement; provided, however, that Green Dot
shall remain liable and indemnify CB&T and hold CB&T harmless for all actions or failures to act by
a Merchant with respect to its activities and those at any location included in the Retailer
Agreement. If Applicable Law requires CB&T to be a party to the Retailer Agreement, CB&T shall
enter into an agreement with the Retailer solely to the extent required by Applicable Law.

     8.3 Reseller Approval. All prospective Resellers solicited by Green Dot shall be
approved by CB&T. CB&T at all times reserves the right to reject, or terminate its relationship
with, any Reseller for the Program if in CB&T’s commercially reasonable judgment such Reseller
could expose CB&T to legal, financial, or reputational risk, risk of lawsuit or Criticism, or
otherwise engages in types of businesses or conduct that are inconsistent with CB&T’s corporate
philosophies or risk tolerances. A prospective Reseller may not participate in the Program unless
(a) CB&T approves the prospective Reseller’s application and (b) Green Dot and the prospective
Reseller (and if applicable, CB&T) execute a Reseller Agreement that has been approved by CB&T
pursuant to Section 8.4 hereof. If Green Dot desires to add a new Reseller to the Program, Green
Dot will provide a request and information on the Reseller to CB&T, and CB&T will acknowledge
receipt of such request within seven (7) Business Days after receipt of such request and provide
Green Dot with an approval or denial decision within twenty (20) Business Days after receipt of
such request. Unless CB&T otherwise conditions its approval, approval of a Reseller shall include
all locations of that Reseller identified in the Reseller Agreement; provided,
however, that Green Dot shall remain liable and indemnify CB&T and hold CB&T harmless for
all actions or failures to act by the Reseller with respect to its activities and those at any
location included in the Reseller Agreement. If Applicable Law requires CB&T to be a party to the
Reseller Agreement, CB&T shall enter into an agreement with the Reseller solely to the extent
required by Applicable Law.

 

 

     8.4 Retailer and Reseller Agreements. Green Dot has provided to CB&T the form of its
standard Retailer Agreement and Reseller Agreement, copies of which are set forth in
Schedule 8.4 (collectively, the “Standard Agreements”). The Parties agree that although
variances in the terms of the Standard Agreements may be necessitated by virtue of negotiations
between Green Dot and any particular Retailer or Reseller, Green Dot covenants and agrees to
utilize its commercially reasonable efforts to confirm that all Retailer and Reseller Agreements
deviate as immaterially as possible from the Standard Agreement. Any material deviations from the
Standard Agreement related to confidentiality, CB&T approval of the program, settlement or
compliance with law shall require the prior written consent of CB&T, and any modifications to any
Retailer Agreement or Reseller Agreement after it has been executed by the Retailer or Reseller
must be approved by CB&T, other than modifications provided for in subsections (i) through (iii) of
Section 8.1.2; provided that CB&T shall make reasonable efforts to provide a determination to Green
Dot’s request for approval within five (5) Business Days of CB&T’s receipt of such request, such
approval shall not be unreasonably withheld or conditioned, and Green Dot and CB&T agree that it
shall not be unreasonable for CB&T to refuse a deviation from the Standard Agreement or
modification to an existing Retailer or Reseller Agreement if CB&T determines in its commercially
reasonable discretion that such deviation or modification could expose CB&T to legal or
reputational risk, risk of lawsuit or regulatory action, or otherwise would be inconsistent with
CB&T’s risk policies. Green Dot shall provide to CB&T copies of all executed Retailer and Reseller
Agreements, including all amendments, supplements and modifications thereof, promptly upon the
execution of such agreement and amendments, supplements or modifications.

     8.5 Third Party Service Provider Agreement and Approval. A service provider shall not
provide services for the Program unless (i) the service provider is approved by CB&T pursuant to
the standards for acceptance (“Third Party Service Provider Application Approval Policy”) set forth
in the Program Operating Guidelines; and (ii) Green Dot and the service provider execute an
agreement which shall, at a minimum, include the provisions and address the issues set forth in
Schedule 8.5. No material change in the scope of responsibilities (including the
assignment of different kinds of Accounts) of an approved Third Party Service Provider agreement
may be made without CB&T’s prior written approval, which approval shall not be unreasonably
withheld, conditioned or delayed.

     8.6 Approval of Assumption of Responsibilities by Green Dot or its Affiliates. In the
event that Green Dot or any of Green Dot’s Affiliates chooses to perform any of the functions that,
as of the time of such choice or the Effective Date of this Agreement (whichever is later), are
performed by any Processor or other Third Party Service Provider, Green Dot or such Affiliate, as
applicable, must (i) satisfy the Third Party Service Provider Application Approval Policy; (ii) be
approved by CB&T, which approval shall not be unreasonably withheld; and (iii) in the case of a
Green Dot Affiliate, execute an addendum to this Agreement setting forth its responsibilities.

     8.7 Changes to and Renewal of Agreements.

               (a) CB&T may in its commercially reasonable discretion (and subject to Section 3.2.3), modify
(or require that Green Dot modify) any Reseller Agreement, Retailer Agreement, or Third Party
Service Provider agreement, and the Standard Agreements, to reflect

 

 

changes in Applicable Law, System Rules, or in response to Criticism. Following any such
modification Green Dot shall, to the extent applicable, amend the existing Retailer Agreements,
Reseller Agreements, and Third Party Service Provider agreements to reflect such change.

               (b) No Retailer Agreement, Reseller Agreement, or Third Party Service Provider agreement may
be renewed without CB&T’s prior approval under the standards set forth in Sections 8.2, 8.3 and 8.5
for CB&T’s initial approval of such agreement. In the event one of the foregoing agreements renews
automatically by its terms unless a party thereto provides advance notice of non-renewal to the
other party or parties before a specified time period or date (the “Non-Renewal Deadline”, CB&T
shall provide notice to Green Dot within thirty (30) calendar days before such Non-Renewal Deadline
if CB&T does not approve the renewal of the relevant agreement. Green Dot will provide CB&T,
promptly upon its execution, copies of each Retailer Agreement, Reseller Agreement, and Third Party
Service Provider agreement and any amendments to any of the foregoing agreements.

     8.8 Compliance by Retailers, Resellers and Third Party Service Providers.

               (a) Green Dot shall be responsible for the conduct and monitoring of Retailers, Resellers and
Third Party Service Providers with respect to all aspects of their performance under the Program,
including without limitation their respective compliance with this Agreement, Applicable Law,
System Rules, their respective Retailer, Reseller and Third Party Service Provider agreements, and
the Program Operating Guidelines and the Oversight Plan.

               (b) Green Dot shall be liable to and indemnify CB&T and hold CB&T harmless for Green Dot’s,
Retailers’, Resellers’ or Third Party Service Providers’ actions, failures to act or failure to
comply with Applicable Law, System Rules, this Agreement or the applicable Retailer, Reseller or
Third Service Provider Agreement, and the Program Operating Guidelines and Oversight Plan, to the
extent such actions, failures to act or failure to comply relate to the Program.

     8.9 Denial or Termination of Retailer, Reseller or Third Party Service Provider.
Green Dot acknowledges and agrees that CB&T’s decision whether to approve or reject any entity that
is under consideration to become a Retailer, Reseller or Third Party Service Provider, and whether
to continue permitting any Retailer, Reseller or Third Party Service Provider to participate in the
Program, shall be final and that CB&T may direct Green Dot to terminate any Retailer, Reseller or
Third Party Service Provider with respect to the Program in the event that, in CB&T’s commercially
reasonable judgment, such Retailer, Reseller or Third Party Service Provider could expose CB&T to
legal, financial, or reputational risk, risk of lawsuit or Criticism, otherwise engages in types of
businesses or conduct that is inconsistent with CB&T’s corporate philosophies or risk tolerance,
or, in the case of a Third Party Service Provider, fails to perform to reasonable industry
standards. In the event CB&T determines pursuant to the terms hereof to terminate an existing
Retailer, Reseller or Third Party Service Provider, Green Dot shall wind- down its relationship
with such Retailer, Reseller or Third Party Service Provider and terminate such agreement in a
commercially reasonable manner taking into account (i) the monetary costs associated with such
termination, (ii) the reason for such termination, and (iii) the impact on Green Dot’s customers
and staffing.

 

 

     8.10 Retailer, Reseller and Third Party Service Provider Due Diligence, Training and
Monitoring.

          8.10.1 Due Diligence. Prior to referring any entity to CB&T to become, as applicable,
a Retailer, Reseller or Third Party Service Provider, Green Dot shall perform a due diligence
review and document such review of the entity and, as applicable, its principal owners and
management, as set forth in the Program Operating Guidelines and, with respect to Third Party
Service Providers, as otherwise is consistent with the FFIEC’s IT Examination Handbook (including
the booklets therein entitled “Supervision of Technology Service Providers” and “Outsourcing
Technology Services”), as such handbook is amended from time to time (collectively, the “FFIEC
Handbook”).

          8.10.2 Financial And Other Monitoring. Green Dot shall perform ongoing financial
monitoring of all Retailers, Third Party Service Providers and Resellers, such monitoring to be
consistent with Applicable Law, including, but not limited to, the FFIEC Handbook, and System
Rules. Green Dot shall request Retailers, Third Party Service Providers and Resellers to furnish
CB&T with such financial and other information as CB&T may from time to time reasonably request.
Green Dot shall promptly notify CB&T of any information Green Dot receives that is reasonably
likely to have a material adverse effect on the creditworthiness of any Retailer, Third Party
Service Provider or Reseller or that could affect a Retailer’s, Third Party Service Provider’s or
Reseller’s ability to meet its obligations under the Program. Green Dot also shall promptly notify
CB&T in the event Retailer or Reseller engages in any activities that Green Dot suspects may create
legal, financial or reputational risk, risk of lawsuit or Criticism.

          8.10.3 Security Measures and Controls. Green Dot shall monitor Retailers’, Resellers’
and Third Party Service Provider’s operations, policies and procedures, such monitoring to be
consistent with the requirements and guidance reflected in the FFIEC Handbook, and shall cause
Retailers, Resellers and Third Party Service Providers (to the extent it may have access to
Accountholder Data) to have proper security measures in place for the protection of Accountholder
Data that are in compliance with Applicable Law and System Rules, including the Payment Card
Industry Data Security Standard as implemented by the applicable System.

          8.10.4 Training. Green Dot shall provide to each Retailer, Reseller and Third Party
Service Provider that provides Customer-facing Services (e.g., call center providers) all necessary
and appropriate training and support required to implement the Program, all in a form and substance
reasonably satisfactory to CB&T and in accordance with industry best practices.

          8.10.5 Third Party Service Provider Site Certifications. If requested by CB&T
consistent with Section 3.2.3, or if required by CB&T’s credit policy, Applicable Law, or the
System Rules, Green Dot shall perform periodic site certifications reasonably satisfactory to CB&T
of each Third Party Service Provider in order to determine that such entity has proper facilities,
equipment, licenses and permits to perform its services related to the Program. Green Dot shall
submit a written inspection report to CB&T in connection with each such site certification in such
form as CB&T shall reasonably designate, and Green Dot warrants that, as of the date of the
submission of such inspection report to CB&T, to the best of Green Dot’s

 

 

knowledge, the report is true, correct, complete and not misleading. Upon Green Dot’s
determination that any information contained in any such inspection report is incorrect,
incomplete, or misleading in any way, Green Dot shall promptly notify CB&T of same.

          8.10.6 Secret Shopping. Green Dot shall institute and maintain a secret shopper
program to monitor Retailer sales of Prepaid Cards. Such secret shopping program will be designed
to review the Retailer’s Prepaid Card sales practices and merchandising.

     8.11 Existing Retailers, Resellers and Third Party Service Providers. Green Dot shall
provide CB&T such information as reasonably requested with respect to all Retailers, Resellers and
Third Party Service Providers.

     8.12 Processor Relationship. Any Processor for the Prepaid Card Program shall be
subject to the provisions of this Agreement as a Third Party Service Provider. CB&T has right of
final approval of a proposed new Processor, such approval not to be unreasonably withheld or
delayed. Green Dot shall cause CB&T personnel to have appropriate and adequate training on
Processor’s systems to access all Program information and reports necessary to CB &T and to cause
CB&T personnel have access to all Program information on Processors’ systems.

     8.13 CB&T Right to System of Records. Green Dot acknowledges and agrees that, as the
owner of the Program, CB&T has the right at any time to access all records, including all reports
(periodic reports and ad hoc reports) and information available from any Third Party Service
Provider (including, without limitation, Processor). Green Dot’s agreement with each Third Party
Service Provider (including, without limitation, Processor) shall require such Third Party Service
Provider or Processor, to provide Green Dot with full access to all records, including all
information and reports, related to the Program, and Green Dot Shall in turn provide those records,
information and reports to CB&T upon CB&T’s request.

     8.14 Access to Third Party Service Providers. Green Dot hereby authorizes CB&T, in
connection with CB&T’s routine oversight for the Program and in connection with any Wind Down, to
(i) communicate directly with any Third Party Service Provider (including, without limitation, a
Processor), and (ii) to obtain from such Third Party Service Provider any reports and information
relating to the Program that CB&T deems necessary or appropriate, and Green Dot hereby authorizes
Third Party Service Providers to communicate directly with CB&T and provide such reports and
information to CB&T; provided, however, that CB&T will not exercise these rights to
conduct or to allow CB&T’s auditors to conduct formal audits of the Third Party Service Providers.

ARTICLE 9

LINE OF CREDIT

     9.1 Line of Credit. Green Dot is a borrower under that certain Fifth Amended and
Restated Loan and Line of Credit Agreement, dated as of March 24, 2009, issued by CB&T, and certain
related agreements as listed on Schedule 9.1 (the “Line of Credit”), as such may be amended
or replaced from time to time pursuant to the Line of Credit and this Agreement.

 

 

          9.1.1 Purpose of the Line of Credit. The Parties acknowledge and agree that the
purpose of the Line of Credit is to [***], meaning any situation where
[***].

          9.1.2 Advances on the Line of Credit. Notwithstanding anything to the contrary in the
agreement or other documentation for the Line of Credit, draws on the Line of Credit can be
initiated only by [***].

          9.1.3 Increases to Line of Credit. [***].

     9.2 Lien and Security Interest. To secure Green Dot’s obligations under this
Agreement, under the Line of Credit, and such other debts as Green Dot shall owe to CB&T, Green Dot
shall, contemporaneously with the execution of this Agreement, grant to CB&T a first priority lien
and security interest in those Certificates of Deposit maintained by Green Dot with CB&T and CB&T’s
Affiliates, as such Certificates of Deposit (the “Green Dot CDs”) are described on
Schedule 9.2 of this Agreement. Next Estate Communications, Inc. (“NEC”) has separately
granted to CB&T a security interest, pursuant to a Commercial Security Agreement dated March 24,
2009 (the “NEC Security Agreement”), in all rights of NEC to deposits accounts as specified in the
NEC Security Agreement, including without limitation those Certificates of Deposit maintained by
NEC with CB&T and CB&T’s Affiliates, as such Certificates of Deposit (the “NEC CDs”) also are
described on Schedule 9.2 of this Agreement (the Green Dot CDs and the NEC CDs are
collectively referred to herein as the “CDs”). Green Dot shall execute and deliver to CB&T, and
shall cause NEC to execute and deliver to CB&T, upon request, any instruments and documents
necessary to perfect its first priority lien and security interest in and to such CDs and funds,
including without limitation the Control Agreements listed on Schedule 9.2(a).

     9.3 CB&T’s Rights Regarding the CDs. [***].

 

			
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filed separately with the Commission

 

 

ARTICLE 10

FINANCIAL STATEMENTS; AUDITS

     10.1 Financial Statements and Information Requests. Upon CB&T’s request, Green Dot
shall, within thirty (30) days of such request, provide CB&T with Green Dot’s most recent financial
statements, which may include quarterly or annual audited financial statements to the extent they
are available. Such financial statements shall be certified in writing by a duly authorized
officer or principal owner of Green Dot as to the accuracy of the data contained therein and the
preparation of such statements in accordance with generally accepted accounting principles. Green
Dot also shall provide such other information concerning Green Dot’s business and Green Dot’s
compliance with this Agreement as CB&T may reasonably request. Green Dot authorizes CB&T to obtain
from third parties financial and credit information relating to Green Dot and Green Dot shall
execute any instruments or documents necessary to permit CB&T to obtain such certification.

     10.2 Program Audit and Compliance.

          10.2.1 Green Dot Audit Plans. Green Dot shall establish and maintain an internal
audit plan for the Program and its obligations under this Agreement as approved by the audit
committee of Green Dot’s board of directors. Green Dot shall also establish and maintain an audit
plan applicable to Retailers, Resellers and Third party Service Providers to ensure compliance by
each of them with Applicable Law, System Rules, and the Retailer Agreements, Reseller Agreements,
and Third Party Service Provider agreements, as applicable. Green Dot represents and warrants that
its audit plans shall be consistent with industry best practices. Green Dot shall provide a copy
of its audit plans to CB&T, and shall respond in good faith to address any concerns raised by CB&T,
including with respect to the frequency, content and scope of the audits. Without limiting the
foregoing, CB&T may require that Green Dot perform an audit of any specified Retailers, Resellers
or Third Party Service Providers, pursuant to an audit plan and scope acceptable to CB&T in its
commercially reasonable discretion. Green Dot shall submit a written audit report to CB&T in
connection with each audit, and provide CB&T with any additional information requested with respect
to any material issues of concern identified in the audit or by CB&T. Green Dot warrants that, as
of the date of the submission of each such audit report to CB&T that the report is true, correct,
complete, and not misleading. Upon Green Dot’s determination that any information contained in any
such audit report is incorrect, incomplete or misleading in any way, Green Dot shall promptly
notify CB&T of the same.

          10.2.2 CB&T and System Audits. During the Term, and solely to the extent related to
Confidential Information obligations of ARTICLE 16 and books and records retention under
Section 18.6, for a period of two (2) years thereafter: (a) CB&T and CB&T auditors may conduct
audits of Green Dot as reasonably necessary to confirm compliance with this Agreement, the System
Rules and Applicable Law, including a review of Green Dot’s facilities and its books or records
related to its performance of this Agreement; and (b) any System listed on Schedule 7.1 may
conduct audits of Green Dot as necessary or appropriate under System Rules to confirm compliance
with the applicable System Rules, including, to the extent necessary, a review of Green Dot’s Third
Party Service Providers’ facilities.

 

 

          10.2.3 Regulatory Audits. Green Dot agrees and acknowledges that any Regulatory
Authority may audit Green Dot, Retailers, Resellers or Third Party Service Providers with respect
to the Program, and Green Dot shall, and shall require each Retailer, Reseller and Third Party
Service Provider to, promptly supply such auditing entities with reasonable and appropriate access
to their respective facilities and requested information.

          10.2.4 Cooperation. Green Dot shall cooperate with any audit by CB&T, CB&T’s
auditors, any Regulatory Authority, or any applicable System, and shall require all Retailers’,
Resellers’ and Third Party Service Providers’ to cooperate with any audit by any Regulatory
Authority or applicable System. Green Dot shall and shall require each Retailer, Reseller and
Third Party Service Provider to provide services pursuant to this Agreement in a manner that
permits audit access as contemplated by this Section 10.2.4 without violating the confidentiality
of any information not related to the Program.

          10.2.5 BSA Audits. No less frequently than annually, Green Dot shall engage an
independent auditing firm acceptable to CB&T in its commercially reasonable discretion to conduct a
complete audit of Green Dot’s compliance with applicable Bank Secrecy Act, AML and OFAC
requirements as well as the BSA/AML/OFAC Procedures as set forth in the Oversight Plan, which shall
include, without limitation, a review of Green Dot’s policies and procedures in place with respect
to identifying the number of sales of Prepaid Cards at any one Retailer or Reseller location in one
day, limiting the number of Prepaid Cards activated by any one individual with the same social
security number, and limiting the Load Amount of each Prepaid Card.

ARTICLE 11

LICENSE OF MARKS; TECHNOLOGY

     Each Party shall have the right to review the use of any Marks prior to the use thereof, and
to require the modification of any use that (i) does not comply with Applicable Law, (ii) is not in
conformity with the general usage standards and policies of the Party as in effect from time to
time, (iii) is outside the uses permitted by this ARTICLE 11; or (iv) is otherwise not reasonably
acceptable to such Party.

     11.1 Green Dot License Grant And Limitations.

          11.1.1 Green Dot Marks. Subject to the terms and conditions set forth herein,
including the obligation to obtain Green Dot’s prior written consent in each instance pursuant to
Section 11.1.2, Green Dot hereby grants to Synovus and CB&T a non-exclusive, non-transferable,
non-sublicensable (except as set forth below) right and license to use the Green Dot Mark(s) owned
by Green Dot and its Affiliates set forth in Schedule 11.1 solely as and to the extent
necessary to (i) prepare and print Materials (including on the Internet) and Prepaid Cards, in each
case in connection with the Program and in accordance with the terms of this Agreement,
(ii) otherwise carry out Synovus’ and CB&T’s responsibilities hereunder, and (iii) authorize others
to do any of the foregoing for and on behalf of Synovus and CB&T solely in connection with the
Program and the Performance of this Agreement (the “Green Dot License”). Synovus and CB&T shall
use the trademark designations “®” or “TM” or such other designation as Green Dot may specify or
approve in connection with the Green Dot Marks on the Prepaid Cards and

 

 

Materials. If Green Dot or its Affiliates adopts a trademark, trade name, corporate name or
logo not specified in Schedule 11.1, in lieu of or in addition to any then-existing Green
Dot Mark (“New Green Dot Mark”), Green Dot may add such New Green Dot Mark to Schedule 11.1
by giving Synovus and CB&T written notice thereof and, upon such notice, such New Green Dot Mark
shall be added to Schedule 11.1 and subject to the same rights and licenses as are set
forth herein for Green Dot Marks.

          11.1.2 Use Limitations. Synovus’ and CB&T’s rights under the Green Dot License are
limited to using the Green Dot Marks in the identical style, typeface and graphic appearance as are
set forth in Schedule 11.1 or as otherwise approved in writing by Green Dot in its
discretion. Green Dot shall have the unilateral right, upon reasonable notice to Synovus and CB&T,
to amend the style, typeface or graphic appearance of any Green Dot Mark owned by it if such
amended mark is adopted by Green Dot for all or a substantial portion of its business, and to cause
Synovus and CB&T to adopt within thirty (30) days (or as soon as reasonably practicable thereafter
if the change cannot be implemented within thirty (30) days) such amended style, typeface or
appearance in connection with all uses of such mark after such period. Green Dot shall bear all
costs reasonably incurred by Synovus and CB&T to implement the changes required by any new or
amended Green Dot Marks. In no event may Synovus or CB&T combine any Green Dot Mark with any other
mark (other than a CB&T Mark, Synovus Mark or System Mark as permitted hereunder) or alter the
design of any Green Dot Mark.

          11.1.3 License Term. The Green Dot License shall remain in force during the Term (and
the Wind Down Period) and shall automatically terminate upon the end of the Wind Down Period;
provided, however, that Synovus and CB&T shall be entitled to use the name Green
Dot to identify the Account in any activity with respect to the Accounts at any time during the
Term of, and after termination or expiration of, this Agreement or the Wind Down Period. Except as
set forth in this Agreement, upon the termination of the Green Dot License, Synovus and CB&T shall
immediately cease any and all use of, and cause any permitted sublicensee to cease any and all use
of, each Green Dot Mark and, at Green Dot’s option, either return to Green Dot or destroy any
material bearing any applicable Green Dot Mark in its or any of its permitted sublicensee’s
possession or under its control and provide Green Dot with reasonable assurances thereof.

          11.1.4 Rights to Green Dot Marks. Except as expressly set forth in this Section 11.1,
Synovus and CB&T shall have no right, title, or interest in or to the Green Dot Marks, and any
goodwill arising from the use of the Green Dot Marks by Synovus or CB&T shall inure solely to the
benefit of Green Dot or its Affiliates. Ownership of such goodwill shall vest in Green Dot or its
Affiliates, and otherwise hereby is assigned to Green Dot or its Affiliates, without the need for
any further action by any Party. Synovus and CB&T shall sign such documents (including
assignments), and take such other actions, as Green Dot may reasonably request from time to time in
order to effect the foregoing.

          11.1.5 Infringement. Synovus or CB&T shall notify Green Dot if it becomes aware of:
(i) any use or registration of any trademark that is reasonably likely to constitute infringement
of any Green Dot Mark; (ii) any claim by a third party (A) of any right in any Green Dot Mark or in
any confusingly similar trademark or (B) that use of any Green Dot Mark infringes the rights of any
other Person; or (iii) any action that is, or is reasonably likely to be,

 

 

detrimental to Green Dot’s rights in a Green Dot Mark. Green Dot shall have the exclusive
right, at its sole cost and expense, to commence or prosecute any action on account of
infringement, dilution or unauthorized use of any Green Dot Mark. Synovus and CB&T each further
agrees not to assert any interest in, or take any action reasonably likely to adversely affect the
validity or enforceability of any Green Dot Mark and to comply with Applicable Law in connection
with its use of Green Dot Marks.

     11.2 CB&T and Synovus License Grant And Limitations.

          11.2.1 Synovus Marks and CB&T Marks. Subject to the terms and conditions set forth
herein, including the obligation to obtain CB&T’s and/or Synovus’, as applicable, prior written
consent in each instance pursuant to Section 11.2.2, CB&T on behalf of itself hereby grants to
Green Dot a non-exclusive, non-transferable, non-sublicensable (except as set forth below) right
and license to use Mark(s) owned by CB&T set forth in Schedule 11.2 (the “CB&T Marks”), and
Synovus on behalf of itself hereby grants to Green Dot a non-exclusive, non-transferable,
non-sublicensable (except as set forth below) right and license to use Synovus Mark(s) owned by
Synovus set forth in Schedule 11.2 (the “Synovus Marks”), in each case solely as and to the
extent necessary to (i) prepare and print Materials (including on the Internet), in each case in
connection with the Program and in accordance with the terms of this Agreement, (ii) otherwise
carry out Green Dot’s responsibilities hereunder, and (iii) authorize others to do any of the
foregoing for and on Green Dot’s behalf solely in connection with the Program and performance of
this Agreement (with respect to the CB&T Marks, the “CB&T License”; and with respect to the Synovus
Marks, the “Synovus License”). Green Dot shall use the trademark designations “®” or “TM” or such
other designation as CB&T or Synovus may specify or approve in connection with CB&T Marks or
Synovus Marks on the Prepaid Cards and Materials. If CB&T, Synovus or their respective Affiliates
adopts a trademark, trade name, corporate name or logo not specified in Schedule 11.2, in
lieu of or in addition to any then-existing CB&T Mark or Synovus Mark (“New CB&T Mark”), CB&T or
Synovus may add such New CB&T Mark to Schedule 11.2 by giving Green Dot written notice
thereof and, upon such notice, such New CB&T Mark shall be added to Schedule 11.2 and
subject to the same rights and licenses as are set forth herein for CB&T Marks and Synovus Marks.

          11.2.2 Use Limitations. Green Dot’s rights under the CB&T License and the Synovus
License are limited to using CB&T Marks and Synovus Marks in the identical style, typeface and
graphic appearance as are set forth in Schedule 11.2 or as otherwise approved in writing by
CB&T or Synovus, as applicable, in their discretion. Each of CB&T and Synovus shall have the
unilateral right, upon reasonable notice to Green Dot, to amend the style, typeface or graphic
appearance of any Mark owned by it if such amended mark is adopted by CB&T or Synovus for all or a
substantial portion of its business, and to cause Green Dot to adopt within thirty (30) days (or as
soon as reasonably practicable thereafter if the change cannot be implemented within thirty (30)
days) such amended style, typeface or appearance in connection with all uses of such mark after
such period. In no event may Green Dot combine any CB&T Mark or Synovus Mark with any other mark
(other than Green Dot Mark as permitted hereunder) or alter the design of any CB&T Mark or Synovus
Mark.

          11.2.3 License Term. The CB&T License and the Synovus License shall remain in force
during the Term (and the Wind Down Period) and shall automatically terminate upon the

 

 

end of the Wind Down Period; provided, however, that if CB&T ceases to
participate in the Program, the license for the use of such CB&T Marks by Green Dot shall terminate
upon the conversion of the products or services offered by CB&T that ceases to participate and
Green Dot shall, upon such conversion, cease any and all use of, and cause any permitted
sublicensee to cease any and all use of, such CB&T Marks and, at CB&LT’s option, either return to
CB&T or destroy any material bearing any applicable CB&T Mark in its or any of its permitted
sublicensee’s possession or under its control and provide CB&T with reasonable assurances thereof.
Except as set forth herein, upon the termination of the CB&T License or Synovus License, Green Dot
shall immediately cease any and all use of, and cause any permitted sublicensee to cease any and
all use of, each CB&T Mark or Synovus Mark, as applicable, and, at CB&T’s or Synovus’ option, as
applicable, either return to CB&T or Synovus or destroy any material bearing any applicable CB&T
Mark or Synovus Mark in its or any of its permitted sublicensee’s possession or under its control
and provide CB&T and Synovus with reasonable assurances thereof.

          11.2.4 Rights to CB&T Mark and Synovus Marks. Except as expressly set forth in this
Section 11.2, Green Dot shall have no right, title, or interest in or to CB&T Marks or Synovus
Marks, and any goodwill arising from the use of CB&T Marks or Synovus Marks by Green Dot shall
inure solely to the benefit of CB&T, Synovus, or their respective Affiliates. Ownership of such
goodwill shall vest in CB&T, Synovus or their respective Affiliates, and otherwise hereby is
assigned to CB&T, Synovus or their respective Affiliates, without the need for any further action
by any Party.

          11.2.5 Infringement. Green Dot shall notify CB&T and Synovus if it becomes aware of:
(i) any use or registration of any trademark that is reasonably likely to constitute infringement
of any CB&T Mark or Synovus Mark; (ii) any claim by a third party (A) of any right in any CB&T Mark
or Synovus Mark or in any confusingly similar trademark or (B) that use of any CB&T Mark or Synovus
Mark infringes the rights of any other Person; or (iii) any action that is, or is reasonably likely
to be, detrimental to CB&T’s or Synovus’ rights in a CB&T Mark or Synovus Mark. Synovus or CB&T, as
applicable, shall have the exclusive right, at its sole cost and expense, to commence or prosecute
any action on account of infringement, dilution or unauthorized use of any CB&T Mark or Synovus
Mark. Green Dot further agrees not to assert any interest in, or take any action reasonably likely
to adversely affect the validity or enforceability of any CB&T Mark or Synovus Mark and to comply
with Applicable Law in connection with its use of CB&T Marks and Synovus Marks.

          11.3 Green Dot Marks Quality Control. Synovus and CB&T acknowledge that Green Dot
Marks have established valuable goodwill and are well recognized among the customers of Green Dot
and its Affiliates, and that it is of great importance that these high standards and reputation be
maintained. Accordingly, in its use, including the form and manner of use, of the Green Dot Marks,
Synovus and CB&T shall at all times maintain quality control standards that are equivalent to those
standards used by Synovus, CB&T and their respective Affiliates with respect to CB&T Marks and
Synovus Marks. CB&T and Synovus shall ensure that no artwork, copy, advertising, promotional
materials, direct mail, press release, newsletter or any other communication to the public,
including Materials, that specifically references this Agreement, Green Dot or any of its
Affiliates, the Program, any Prepaid Card, or uses any Green Dot Mark, is distributed, published,
circulated or otherwise communicated to the public by Synovus or

 

 

CB&T unless Green Dot shall have given its prior written consent to such Materials (which may
be given by Green Dot on a standing basis for one or more categories of communications) and the
Parties shall mutually agree on the timing and contents of such Materials. Green Dot shall have
the right, in its sole and absolute discretion, to prohibit the use of any of Green Dot Marks in
any Materials proposed to be used by Synovus or CB&T which Green Dot in its reasonable business
judgment deems objectionable or improper.

     11.4 CB&T Marks and Synovus Marks Quality Control. Green Dot acknowledges that CB&T
Marks and Synovus Marks have established valuable goodwill and are well recognized among the
customers of Synovus, CB&T and their Affiliates, and that it is of great importance that these high
standards and reputation be maintained. Accordingly, in its use, including the form and manner of
use, of CB&T Marks and Synovus Marks, Green Dot shall at all times maintain quality control
standards that are equivalent to those standards used by Green Dot and its Affiliates with respect
to Green Dot’s Marks. Green Dot shall ensure that no artwork, copy, advertising, promotional
materials, direct mail, press release, newsletter or any other communication to the public,
including Materials that specifically references this Agreement, Synovus, CB&T or any of their
respective Affiliates, the Program, any Prepaid Card, or uses any CB&T Mark or Synovus Marks, is
distributed, published, circulated or otherwise communicated to the public by Green Dot unless CB&T
and/or Synovus, as applicable, shall have given its prior written consent to such Materials (which
may be given by CB&T or Synovus on a standing basis for one or more categories of communications)
and the Parties shall mutually agree on the timing and contents of such Materials. Each of Synovus
and CB&T shall have the right, in its sole and absolute discretion, to prohibit the use of any of
CB&T Marks or Synovus Marks, as applicable, in any Materials proposed to be used by Green Dot which
CB&T or Synovus in its reasonable business judgment deems objectionable or improper.

     11.5 Systems Marks. The Parties acknowledge and agree that Systems are the owners of
their respective Marks and that use of such Marks by the Parties is strictly prohibited until CB&T
registers Green Dot with the Systems designated in Schedule 7.1. The Parties further
acknowledge and agree that no right, title or interest in such Marks is being conveyed hereunder
and that the Parties shall not contest the ownership of any Mark. Green Dot further acknowledges
and agrees that if (a) Green Dot materially breaches any System Rules and such breach is not cured
by Green Dot within thirty (30) days of notice thereof (or such shorter cure period as is required
by a System), or (b) Green Dot otherwise breaches any System Rule and the applicable System
requires termination of Green Dot’s right to perform any service or activity relating to the use of
such System’s Marks, then CB&T, or the applicable System, may prohibit Green Dot from performing
any service or activity relating to the use of the System’s Marks and the operation of the System.

     11.6 Use of System Marks. In connection with the authority conferred by this
Agreement, Green Dot shall not use any System Mark unless CB&T is identified as Issuer. Green Dot
shall not: (a) permit any of its agents or any third party to use any System Mark; (b) identify
itself in any promotional Materials unless it is prominently identified in association with CB&T;
or (c) suggest, imply, infer or in any manner create an impression that Green Dot is a member of
the System or that CB&T in any way endorses Green Dot or the services provided by Green Dot. All
Materials pertaining to CB&T’s services used by Green Dot in the solicitation of entities to enter
into Retailer Agreements or Reseller Agreements, shall clearly disclose that

 

 

such services are provided in association with CB&T, and all such disclosures shall be in
conformity with the terms governing any such communications or Materials, as set forth in this
Agreement. Green Dot shall also not utilize any names, trademarks, logos, or other identifying
marks or information of CB&T’s Merchants. Green Dot acknowledges and agrees that all of its
Materials shall contain all information and disclosures required by CB&T or Systems.

     11.7 Rights in Technology.

          11.7.1 Green Dot Ownership. Green Dot and its Affiliates shall own exclusively:
(i) any and all technology that is provided or created by Green Dot or any of its Affiliates for
use in establishing, developing or administering the Program (the “Green Dot Technology”); (ii) any
and all changes or other modifications made by Green Dot or any of its Affiliates to the Green Dot
Technology (the “Green Dot Owned Modifications”); and (iii) any and all new technology created by
Green Dot or any of its Affiliates in connection with establishing, developing or administering the
Program (the “Green Dot Created Technology”).

          11.7.2 CB&T Ownership. CB&T and its Affiliates shall own exclusively: (i) any and all
technology that is provided or created by CB&T or any of its Affiliates for use in establishing,
developing or administering the Program (the “CB&T Technology”); (ii) any and all changes or other
modifications made by CB&T or any of its Affiliates to the CB&T Technology (the “CB&T Owned
Modifications”); and (iii) any and all new technology created by CB&T or any of its Affiliates in
connection with establishing, developing or administering the Program (the “CB&T Created
Technology”).

     11.8 Cross-Licenses of Technology. Green Dot grants to CB&T a non-exclusive,
royalty-free, fully paid-up, non-assignable, non-sublicensable, worldwide right and license to use,
install, execute, copy, display and perform the Green Dot Technology, Green Dot Owned Modifications
and the Green Dot Created Technology Object Code solely to the extent necessary for CB&T to perform
CB&T’s obligations under this Agreement. CB&T grants to Green Dot a non-exclusive, royalty-free,
fully paid up, worldwide right and license to use install, execute, copy, display and perform the
CB&T Technology, the CB&T Owned Modifications and the CB&T Created Technology in Object Code solely
to the extent necessary for Green Dot to perform Green Dot’s obligations under this Agreement.
Both of the foregoing licenses shall expire upon the termination or expiration of this Agreement.
Upon the expiration of this license, each licensee Party shall return to the licensor Party (or, at
the licensor Party’s option, shall destroy) the licensor’s technology then in the licensee’s
possession or control. “Object Code” shall mean the computer software code generated by a compiler
or assembler that has been translated from the source code of a program. Neither Party shall have
any right to reverse engineer, decompile or disassemble the technology licensed to it hereunder.
In no event shall either Party modify, revise or enhance a licensor’s technology. Neither Party
shall transfer, lend, rent, lease or make available to third parties, the other Party’s technology
or allow third parties to use such technology. The limited licenses granted under this
Section 11.8 are “AS IS” and without any express or implied warranty of any kind.

     11.9 Change in Systems. Each Party reserves the right from time to time to change the
specifications or designs of its systems. Each Party shall notify the other of any proposed
material changes in its systems that may materially impact the Program or the other Party at least

 

 

ninety (90) days or such other period of time as the Parties mutually agree before such
changes are commercially used, released or made commercially available, or such shorter period of
time as may be necessary to address security issues, “bugs” or other technical issues or changes
implemented as a result of a change in Applicable Law or as required by any Regulatory Authority.
Following such notice, the Parties shall discuss any corresponding modifications to the Program
that may be required as a result of such change and the cost, schedule and responsibility for
implementing such change. In no event shall either Party modify systems affecting the Program that
would materially affect the other Party without the prior written consent of the other Party,
unless required to address security issues or as a result of changes in Applicable Law, in which
case notice shall be given as soon as practicable.

ARTICLE 12

COMPENSATION AND LIABILITIES

     12.1 Compensation. Each Party’s compensation for services hereunder pursuant to this
Agreement relating to all current products and services shall be as set forth in
Schedule 12.1. Each Party’s compensation relating to additional products and services
offered by CB&T pursuant to the Program shall be established as set forth in Section 3.6.

     12.2 Recourse. Green Dot acknowledges and agrees that CB&T shall have full recourse
against Green Dot for: (i) monies owed by Green Dot or Retailer or Reseller to CB&T for any reason,
including equipment, sales, supplies, or promotional Materials; or (ii) any errors or inaccuracies
in amounts previously paid to Green Dot under the Agreement, including with respect to fraudulent
charges, chargebacks, Reloads, or Retailer or Reseller losses. Green Dot further acknowledges and
agrees that such recourse shall not be limited to withholding any monies that may be due from CB&T
to Green Dot, but at CB&T’s commercially reasonable discretion, CB&T may initiate any action to
recover such monies.

     12.3 Adjustments. All debits and credits to Green Dot covered by this Agreement shall
be subject to audit and final checking by CB&T. Green Dot shall be responsible for verifying its
monthly reports and records for various debits and credits made pursuant to this Agreement, and for
promptly notifying CB&T of any perceived errors whether to Green Dot’s benefit or to CB&T’s
benefit. Errors must be reported by Green Dot within forty-five (45) days of occurrence to be
subject to adjustment.

ARTICLE 13

CUSTOMER INFORMATION

     13.1 Ownership of Accounts, Accountholder Data and Materials. Except as otherwise
provided in this Agreement, as between the parties, Green Dot and CB&T shall jointly own all
Customer Identifying Information, and CB&T shall own all other Accountholder Data and Accounts,
Customer Agreements and Materials and shall have all rights, powers and privileges with respect
thereto. During the Term, Green Dot may use Accountholder Data as expressly provided in this
Agreement and in accordance with the Privacy Notices. Notwithstanding the foregoing, CB&T shall
not sell, assign, transfer or otherwise dispose of, in whole or in part, the
Prepaid Card Accounts during the Term, except as otherwise specifically provided in this
Agreement.

 

 

     13.2 Sharing of Accountholder Data and Materials. Notwithstanding anything to the
contrary in this Agreement, sharing of any information between Green Dot and CB&T and the use
thereof shall be subject to their respective privacy policies, PCI Standards and Applicable Law.

          13.2.1 Use of Accountholder Data and Materials. Subject to the limitations in this
Section 13.2.1, upon Green Dot’s reasonable request, CB&T shall provide Accountholder Data or
segments thereof as necessary in connection with resolution of Customer disputes, Complaints or
similar matters related to the Program, through the appropriate report.

               (a) By Green Dot. Except as provided in Section 13.1, neither Green Dot nor its
Affiliates, Retailers, Resellers or Third Party Service Providers may without the prior written
consent of CB&T disclose Accountholder Data or any segment thereof to any third party or Affiliate,
except to the extent permitted by this Agreement or required under Applicable Law. To the extent
that Green Dot discloses Accountholder Data to one or more of its Affiliates, Third Party Service
Providers, Resellers or Retailers or permits such Affiliate(s), Third Party Service Provider(s),
Reseller(s) or Retailer(s) to use Accountholder Data in accordance with this Section 13.2.1, Green
Dot agrees to cause such parties to comply with the provisions of this ARTICLE 13.

               (b) By CB&T. CB&T, its Affiliates and any third party permitted to provide services
on CB&T’s behalf under this Agreement may use Accountholder Data and Materials in connection with
the discharge of CB&T’s obligations or exercise of CB&T’s rights under this Agreement. Neither
CB&T nor its Affiliates may without the prior written consent of Green Dot disclose Accountholder
Data or any segment thereof to any third party or to an Affiliate, except to the extent permitted
by this Agreement or required under Applicable Law; provided, however, that nothing
in this Agreement shall limit the right of CB&T or an Affiliate to (i) report information regarding
Customers to consumer and commercial credit reporting agencies in the ordinary course of business
or (ii) use Accountholder Data or Customer credit data or any segment thereof in the aggregate. To
the extent that CB&T discloses Accountholder Data or Customer credit data to one or more of its
Affiliates or permits such Affiliate(s) to use Accountholder Data or Customer credit data in
accordance with this Section 13.2.1, CB&T agrees to cause its Affiliate(s) to comply with the
provisions of this ARTICLE 13.

     13.3 Data Obtained Independently by Green Dot. Nothing contained in this ARTICLE 13
or elsewhere in this Agreement shall apply to, limit or prohibit the use in any manner of, any
information or data owned or held by Green Dot or its Affiliates to the extent such information or
data has been independently obtained by Green Dot or its Affiliates from a source other than CB&T,
the Program or pursuant to the Original Agreement, even if such information or data is duplicative
of Accountholder Data or Customer credit data.

     13.4 Data Obtained Independently by CB&T. Nothing contained in this ARTICLE 13 or
elsewhere in this Agreement shall apply to, limit or prohibit the use in any manner of, any
information or data owned or held by CB&T or its Affiliates to the extent such information or

 

 

data has been independently obtained by CB&T or its Affiliates from a source other than Green
Dot or the Program, even if such information or data is duplicative of Accountholder Data or
Customer credit data.

ARTICLE 14

SECURITY BREACHES; DISASTER RECOVERY

     14.1 Security, Data Retention, and Similar Obligations. CB&T shall develop,
implement, and maintain a comprehensive information security program that complies with the Privacy
Rules and Applicable Law and that shall be reasonably designed to insure the security and
confidentiality of Accountholder Data, protect against any anticipated threats or hazards to the
security or integrity of such information, and protect against unauthorized access to or use of
such information that could result in substantial harm or inconvenience to the Customer. Green Dot
shall maintain privacy and data security standards that comply with, at a minimum, the PCI
Standards, Privacy Rules, and Applicable Law, including but not limited to the disposal of records
requirements of 15 U.S.C. § 1681w and regulations issued thereunder.

     14.2 Security Testing. Green Dot shall cause, at its expense, testing of Green Dot’s
security systems and safeguards as set forth in the Oversight Plan. Such testing should include,
but not be limited to, penetration testing, PCI testing, and vulnerability scans.

     14.3 Notification. Each of Green Dot and CB&T shall notify the other
as promptly as possibly upon its discovery or notification of breach of the Confidential
Information obligations of ARTICLE 16, including any unauthorized or
accidental access, acquisition, alteration, collection, disclosure,
destruction or use of the Confidential Information (each, a
“Security Breach”) which results in the
misuse of such information or the reasonable possibility that misuse
of such information shall occur involving any Accountholder Data. [***] Such notification shall include reasonable details, if known, of: (A) the date of the
Security Breach; (B) the description of the Security Breach and how the Security Breach occurred;
(C) the unauthorized access, alteration, collection, disclosure or use of the Confidential
Information; and (D) a summary of the steps, if any, taken by the receiving Party to control or
reduce harm resulting from the Security Breach. Each Party shall take action immediately upon
discovery or notification of such Security Breach to investigate the incident and to communicate
the results of such investigation to the other Party and to identify, prevent and mitigate the
effects of any such Security Breach, and to carry out any recovery necessary to

 

			
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remedy the impact. The Notifying Party shall take commercially reasonable steps to
investigate, limit, stop or remediate the cause of any Security Breach.

     14.4 Expense Reimbursement.

          14.4.1
Green Dot Reimbursement. Green Dot shall reimburse
CB&T for CB&T’s  reasonable expenses with respect to:

               (a) providing notices and information regarding unauthorized access to Accountholder Data
which results in the misuse of such information, or the reasonable possibility that misuse of such
information shall occur, involving any Accountholder Data which is attributable, in whole or in
part, to Green Dot or any Retailer, Reseller, Third Party Service Provider or
Green Dot Affiliate to (i) appropriate law enforcement agencies, Regulatory Authorities and
Systems, and (ii) affected Applicants and Customers to the extent CB&T deems
such notices required by Applicable Law or as CB&T  otherwise deems necessary
or appropriate in the exercise of its commercially reasonable judgment;

               (b) providing fraud monitoring and consumer report (credit report) monitoring services to
affected Applicants and Customers to the extent
CB&T deems such services to be
necessary or appropriate in the exercise of its commercially reasonable judgment; and

               (c) replacing Prepaid Cards or other access devices if CB&T reasonably
determines replacement is necessary as a result of such unauthorized access to Accountholder Data
which is attributable to Green Dot, its Affiliates or Retailers or Resellers or
Third Party Service Providers. Green Dot shall pay any such undisputed amounts
within thirty (30) days of its receipt of CB&T’s documentation
supporting such expense. Without limiting the foregoing, Green Dot shall be
liable to CB&T and indemnify and hold harmless CB&T for
any Losses incurred by CB&T as a result of unauthorized access to
Accountholder Data through or involving a Retailer, Reseller, or Third Party Service Provider.

 

 

          14.4.2 CB&T Reimbursement. CB&T shall
reimburse Green Dot for Green Dot’s reasonable expenses with
respect to:

               (a) providing notices and information regarding unauthorized access to Accountholder Data
which results in the misuse of such information, or the reasonable possibility that misuse of such
information shall occur, involving any Accountholder Data which is attributable solely to
CB&T, its Affiliates or any third party engaged by CB&T or its Affiliate
(but excluding any Retailer, Reseller, or Third Party Service Provider), to
(i) appropriate law enforcement agencies, Regulatory Authorities and Systems, and (ii) affected
Applicants and Customers to the extent Green Dot deems such notices required by
Applicable Law or as Green Dot otherwise deems necessary in the exercise of its
commercially reasonable judgment; and in such case CB&T shall
provide, at its own cost, fraud monitoring and consumer report (credit report) monitoring services
to affected Applicants and Customers to the extent CB&T deems such services
to be necessary or appropriate in the exercise of its commercially reasonable judgment; and

               (b) replacing
Prepaid Cards or other access devices if Green Dot reasonably
determines replacement is necessary as a result of such unauthorized access to Accountholder Data
which is attributable to CB&T, its Affiliates or any third party engaged by
CB&T or its Affiliate. CB&T shall pay any such
undisputed amounts within thirty (30) days of its receipt of Green Dot’s documentation
supporting such expense.

     14.5 Disaster Recovery Plan. Each Party shall have a viable and tested contingency
plan (“Disaster Recovery Plan”) in effect and hereby warrants that any third party performing any
of its duties hereunder that has access to Accountholder Data has represented to such Party that it
has a viable and tested contingency plan in effect. Each Party’s Disaster Recovery Plan shall
provide for short—term recovery of data for processing, reasonable security, confidentiality of
customer data and reasonable period for full recovery in relation to the volume and importance of
the application to such Party’s operations and duties under this Agreement. Without limiting the
foregoing, Green Dot’s Disaster Recovery Plan shall meet the service level

 

 

recovery standards set forth on Schedule 14.5(a). Each Party shall test its Disaster
Recovery Plan by conducting at least one test annually, and Green Dot agrees to provide CB&T a copy
of its written test report within a reasonable time after completion of each test. [***]

ARTICLE 15

ADMINISTRATION OF PROGRAM

     15.1 Party Relationship Manager. Green Dot shall designate one of its employees as
the “Green Dot Relationship Manager.” This employee shall be a member of the Management Committee.
The Green Dot Relationship Manager shall serve as the single point of contact for Green Dot with
respect to the Program and have day-to-day authority for undertaking to confirm that Green Dot
fulfills its obligations hereunder in a timely manner, including the authority to commit Green Dot
resources. The Green Dot Relationship Manager shall be responsible for confirming that all
proposed products and services, Materials, and Program changes, are promptly reviewed and approved
(or, if not approved, declined with notice detailing the reasons why). Green Dot may determine
that there shall be more than one Green Dot Relationship Manager as the number of products and
services marketed by Green Dot on behalf of CB&T increase. CB&T shall designate one of its
employees as the “CB&T Relationship Manager.” This employee shall be a member of the Management
Committee. The CB&T Relationship Manager shall serve as the single point of contact for CB&T with
respect to the Program and shall have day-to-day authority for undertaking to confirm the CB&T
fulfills its obligations hereunder in a timely manner, including the authority to commit CB&T
resources. The CB&T Relationship Manager shall be responsible for confirming that all proposed
products and services, Materials, and Program changes, are promptly reviewed and approved (or, if
not approved, declined with notice detailing the reasons why). CB&T may determine that there shall
be more than one CB&T Relationship Manager as the number of products and services marketed by Green
Dot on behalf of CB&T increase. Each of Green Dot and CB&T shall endeavor to provide stability and
continuity in the Relationship Manager positions. Each of Green Dot and CB&T shall have appointed
its initial Relationship Manager no later than the Effective Date and the initial Relationship
Manager for each Party is listed in Schedule 15.1. If either Green Dot or

 

			
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CB&T expresses concerns over the performance of a Relationship Manager, the other Party shall
act to address such concerns, subject to Applicable Law as well as such Party’s applicable policies
and procedures.

     15.2 Establishment of the Management Committee.

          15.2.1 Management Committee. CB&T and Green Dot hereby establish a committee (the
“Management Committee”) to perform the functions with respect to the Program as set forth herein
and any other actions that, pursuant to any express provision of this Agreement, requires the
Management Committee’s action or as may be mutually agreed to by members of the Management
Committee. The Management Committee shall be the forum to monitor the performance of the Program,
to address operational or other issues connected with the Program, including financial performance
and results, budgeting, auditing, controls, policies, procedures, and all such other issues as
shall be convenient or appropriate for the operations of the Program and the mutual success of the
activities contemplated by this Agreement.

          15.2.2 Subcommittees. The Management Committee may appoint one or more subcommittees
to advise it regarding specific matters. Subcommittee members need not be members of the
Management Committee.

     15.3 Composition of the Management Committee. The Management Committee shall consist
of at least six (6) members, and in any case must be comprised of an equal number of members
appointed by each of CB&T and Green Dot. Members of the Management Committee shall be senior
employees of each of CB&T and Green Dot. Such members shall be referred to herein, respectively,
as the “Green Dot Designees” and the “CB&T Designees”. The initial Green Dot Designees and CB&T
Designees are set forth in Schedule 15.3. The Relationship Manager of each of CB&T and
Green Dot shall serve as one of each Party’s Designees. CB&T and Green Dot may each remove or
replace its Designees to the Management Committee from time to time so long as all Designees
continue to satisfy the above requirements; provided, however, that each Party
shall provide the other Party with as much prior notice of any such removal or replacement as is
reasonably practicable under the circumstances. Each of CB&T and Green Dot shall be entitled to
one (1) vote on each matter brought before the Management Committee.

     15.4 Functions of the Management Committee. The functions of the Management Committee
shall be as set forth in the charter for the Management Committee, as such charter may be amended
from time to time by the Management Committee.

     15.5 Proceedings of the Management Committee.

          15.5.1 Meetings. The Management Committee shall meet at least quarterly and annually,
and such additional times as are provided in the charter for the Management Committee or as the
Management Committee agrees. Quarterly meetings shall be telephonically unless all Management
Committee members agree to meet in person, and the annual meeting shall be in person unless the
Parties mutually agree to hold the annual meeting telephonically. In addition, any member of the
Management Committee may call a special meeting by delivery of at least five (5) Business Days’
prior notice to all of the other members of the Management

 

 

Committee, which notice shall specify the purpose for such meeting. If fewer than all
committee members are present in person, by telephone or by proxy, the business transacted at such
special meeting shall be limited to that stated in the notice. Except to the extent expressly
provided otherwise in this Agreement, the Management Committee (and any subcommittee formed by it)
shall determine the frequency, place (in the case of meetings in person) and agenda for its
meetings, the manner in which meetings shall be called and all procedural matters relating to the
conduct of meetings and the approval of matters thereafter. A meeting of at least two (2) of each
Party’s designees shall constitute a quorum sufficient to take actions in the name of the
Management Committee. If a Party has more members present than the other Party, such “extra”
members may participate in the meeting.

          15.5.2 Actions. The Management Committee may take any action authorized under this
Agreement either at a meeting or by written consent of the number of members necessary to authorize
such an action at a meeting.

          15.5.3 Disputes. To the extent the Management Committee fails to agree on any matter
of material significance to the Program within ten (10) Business Days after the relevant initial
vote (and in the case of a subcommittee vote, the Management Committee has attempted to resolve
such matter for at least ten (10) Business Days after the relevant subcommittee vote and has failed
to do so), or fewer than two (2) of any Party’s delegates attend a properly scheduled or called
meeting, such unapproved matter or such other matters properly before the Management Committee
shall be resolved in accordance with ARTICLE 25.

     15.6 Additional Subcommittees. CB&T shall establish a prepaid risk and oversight
committee (“Oversight Committee”) to oversee the day to day operations of the Program, which shall
periodically meet to discuss regulatory, compliance, controls, policies, procedures, risk
identification and management, and all such other issues as shall be convenient or appropriate for
the operations of the Program and the mutual success of the activities contemplated by this
Agreement. Without limiting the foregoing, the Oversight Committee shall address issues related to
(a) the Prepaid Card Program, (b) any other agreed upon products or services to be provided
pursuant to the Program, (c) possible products, services and other areas of possible cooperation
between CB&T and Green Dot, and (d) such other matters as the Oversight Committee may determine to
discuss. The Oversight Committee shall meet, in person or by phone, four (4) times per year and
such additional times as the Oversight Committee determines. Members of the Oversight Committee
shall be senior officers of CB&T. The initial departments represented in the Oversight Committee
are as set forth in Schedule 15.6.

     15.7 Records of Meetings. Written minutes of each committee meeting shall be prepared
and agreed upon by the Parties, and such minutes shall be maintained for a minimum of two (2)
years, or such longer period as required by Applicable Law.

 

 

ARTICLE 16

CONFIDENTIALITY

     16.1 General Confidentiality.

          16.1.1 General. Commencing on the Effective Date, the Parties shall, and shall use
all commercially reasonable efforts to cause their respective Affiliates, directors, officers,
employees, representatives and other agents to hold in confidence, not utilize for any purpose not
expressly contemplated hereby, and not disclose to any Person not a party to this Agreement, any
Confidential Information obtained (whether before or after the Effective Date) from a Party to this
Agreement or such Party’s Affiliates, directors, officers, employees, representatives and other
agents. Each of the Parties shall use all commercially reasonable efforts to cause their
respective Affiliates, directors, officers, employees, representatives and other agents to adhere
to the provisions of this ARTICLE 16.

          16.1.2 Definition. For purposes of this Agreement, “Confidential Information” shall
mean:

               (a) any information that is provided by or on behalf of a Party to another Party or its agents
in connection with the Program;

               (b) any information concerning the business or properties of a Party, including the terms and
conditions of this Agreement (as well as proposed terms and conditions of any amendments, renewals,
or extensions of this Agreement) any proposed or agreed upon terms and conditions of any other
program agreement between and among the Parties or their Affiliates, sales volumes, test results,
and results of marketing programs, Program reports generated by a Party, trade secrets, business
and financial information, source codes, business methods, procedures, know-how and other
information (including intellectual property) of every kind that relates to the business of a
Party; and

               (c) any information about a Party or its Affiliates, or its respective businesses, customers
or employees, that is otherwise obtained by the another Party in connection with the Program, in
each case including: (A) information concerning marketing plans, marketing philosophies, objectives
and financial results; (B) information regarding business systems, methods, processes, financing
data, programs and products; (C) information unrelated to the Program obtained by a Party in
connection with this Agreement, including by accessing or being present at the business location of
the other Party; (D) proprietary technical information, including source codes; and (E) competitive
advantages and disadvantages, Accountholder Data, technological development, sales volume(s),
merchandise mix, business relationships and methods of transacting business, operational and data
processing capabilities, systems software and hardware and the documentation thereof or other
information of the business or affairs of each of the Parties and their respective Affiliates which
that Party reasonably considers confidential or proprietary and any other information relating to
the transactions contemplated by this Agreement, including any copies, excerpts, summaries,
analyses or notes of the foregoing. The Parties agree that the terms of this Agreement shall also
be Confidential Information of both Parties and neither Party shall disclose such terms and
conditions without consent from the other Party except as required by Applicable Law.

          16.1.3 Exclusion. Notwithstanding the foregoing, Confidential Information shall not
include any information: (i) obtained from information rightfully in the possession of the
Receiving Party and is not otherwise subject to a binding agreement as to confidentiality; (ii)
that is or becomes generally available in the public domain other than as a result of an
unauthorized

 

 

disclosure or other act or omission by the other Party or its directors, officers, employees
or agents in violation of this ARTICLE 16; (iii) that is lawfully received on a non-confidential
basis from a third party authorized to disclose such information without restriction and without
breach of this Agreement; or (iv) that is independently developed by the Receiving Party without
the use of any proprietary, non-public information provided by any other Party under this
Agreement.

          16.1.4 Maintenance of Confidentiality. The Party receiving Confidential Information
(“Receiving Party”) of the other Party (“Disclosing Party”), shall (i) keep all Confidential
Information of the Disclosing Party secure and strictly confidential; (ii) treat all Confidential
Information of the Disclosing Party with at least the same degree of care as it accords its own
Confidential Information, but in no event less than a reasonable degree of care; (iii) use the
Confidential Information solely as permitted under this Agreement and (iv) implement and maintain
commercially reasonable physical, electronic, administrative and procedural security measures,
including commercially reasonable authentication, access controls, virus protection and intrusion
detection practices and procedures.

          16.1.5 Permitted Uses. Except as specifically set forth herein, each Receiving Party
shall not use or disclose Confidential Information of the Disclosing Party except: (i) to perform
its obligations or enforce its rights with respect to the Program and under the Agreement; (ii) as
expressly permitted by this Agreement; (iii) with the prior written consent of the Disclosing
Party; (iv) subject to compliance with Section 16.1.7, pursuant to a subpoena or court order; or
(v) subject to compliance with Section 16.1.7, pursuant to a summons order or other judicial or
governmental process issued by a Regulatory Authority, or in connection with any regulatory report,
audit, inquiry or other request for information from such a Regulatory Authority, or as required by
Applicable Law.

          16.1.6 Limited Access. Each Receiving Party shall limit access to the Disclosing
Party’s Confidential Information to those employees, authorized agents, contractors, consultants,
Retailers, Resellers and Third Party Service Providers who (i) have a reasonable need to access
such Confidential Information in connection with the Program and (ii) are bound by obligations with
respect to such Confidential Information at least as strict as those set forth in this Section
16.1. Each Receiving Party shall be fully liable to the Disclosing Party for any violation of the
terms hereof by any such person.

          16.1.7 Requests for Disclosure. In the event that a Receiving Party receives a
request of the type described in clauses (iv) or (v) of Section 16.1.5 to disclose any Confidential
Information, such Receiving Party shall: (i) notify the Disclosing Party thereof promptly after
receipt of such request; (ii) consult with the Disclosing Party on the advisability of taking steps
to resist or vary such request; and (iii) if disclosure is required or deemed advisable, cooperate
with the Disclosing Party in any attempt that it may make to obtain a protective order or other
reliable assurance that confidential treatment shall be accorded to the Confidential Information.
Any out-of-pocket expenses incurred by a Party in connection with the foregoing shall be the
responsibility of the Receiving Party subject to the request of the type described in clauses (iv)
and (v) of Section 16.1.5.

          16.1.8 Public Filings. If a Party or any Affiliate believes in good faith that it is
required to file this Agreement or any other documents related to the Program as an exhibit to

 

 

any report or other filing with the SEC, such Party or Affiliate shall notify the other Party
in advance and shall file with the Secretary of the SEC an application requesting confidential
treatment pursuant to Rule 24b-2 of the Securities Exchange Act of 1934, at or about the time of
such filing; provided, however, that no such filing shall be deemed to violate this ARTICLE 16. If
any Party or any Affiliate thereof intends to file or files this Agreement or any other documents
related to the Program with any other Regulatory Authority, such Party or Affiliate shall take all
commercially reasonable efforts to obtain confidential treatment for this Agreement or such other
documents; provided, however, that no such filing shall be deemed to violate this
ARTICLE 16. Each Party shall use commercially reasonable efforts to cooperate with the other
Party’s or its Affiliates’ attempts to obtain confidential treatment for this Agreement in
accordance with this ARTICLE 16. In the event that confidentiality is not granted by the
applicable Regulatory Authority, the filing Party shall file a version of this Agreement which has
been redacted in accordance with the reasonable requests of the other Party (for example, without
limitation, with respect to pricing) to the extent permitted by Applicable Law.

          16.2 Permissible Disclosures. Nothing in this Agreement shall restrict the disclosure
by CB&T or Green Dot of information to any Retailer, Reseller or any Third Party Service Provider
who requires such information in order to carry out its duties or permitted activities in relation
to the Program. If the Receiving Party discloses any information to any Affiliate or authorized
third party, the Receiving Party shall be responsible for confirming that such disclosure complies
with Applicable Law and System Rules and that such Affiliate or third party keeps all such
information in confidence and that any third party executes a confidentiality agreement provided by
the Disclosing Party. Each Party covenants that at all times it shall have in place procedures
designed to assure that each of its employees who is given access to the Disclosing Party’s
Confidential Information shall protect the privacy of such information.

          16.3 Confidentiality Upon End of Program. Upon the expiration or termination of this
Agreement, the provisions of Section 23.7 and Section 16.6 shall apply as applicable;
provided, however, that any return or destruction shall not be required for
Confidential Information required to be retained pursuant to the Receiving Party’s Disaster
Recovery Plan or Confidential Information that has been submitted to the Receiving Party’s board of
directors or a Regulatory Authority; and provided, further, that the Receiving
Party in possession of tangible property containing the Disclosing Party’s Confidential Information
may, if required by Applicable Law, retain an archived, encrypted copy of such material, subject to
the terms of this Agreement which may be used solely for compliance purposes and may not be used
for any other purpose.

          16.4 Privacy. The Parties acknowledge that Title V of the GLBA governs the disclosure
of non-public personal information about consumers, including Customer information. The Parties
shall comply with the applicable terms and provisions of the GLBA and other Applicable Law,
including the provisions of the GLBA regarding the re-use, sharing and re-disclosure of nonpublic
personal information. No Party shall be under any obligation to take any action, which, in its
reasonable judgment, believes would constitute a violation of the GLBA or other Applicable Law or
such other Party’s privacy policy.

          16.5 Injunctive Relief. Each Receiving Party agrees that any unauthorized use or
disclosure of Confidential Information of the Disclosing Party might cause immediate and
irreparable harm to the Disclosing Party for which money damages might not constitute an

 

 

adequate remedy. In that event, the Receiving Party agrees that injunctive relief may be
warranted in addition to any other remedies the Disclosing Party may have.

     16.6 Proper Disposal of Records. In connection with any disposal information required
under this Agreement either during the Term and the Wind Down Period, Green Dot and CB&T,
respectively, shall use commercially reasonable measures designed to properly dispose of all
records containing personally identifiable information relating to Customers, whether in paper,
electronic, or other form, including adhering to policies and procedures that require the
destruction or erasure of electronic media containing such personally identifiable information so
that the information cannot practicably be read or reconstructed. Upon termination of this
Agreement unless the Accounts are transferred to a Successor Bank, (a) Green Dot shall remove or
destroy CB&T’s Confidential Information from its systems and records and (b) CB&T shall remove or
destroy Green Dot’s Confidential Information from its systems and records.

ARTICLE 17

REPRESENTATIONS AND WARRANTIES OF GREEN DOT

     Green Dot hereby makes the following representations and warranties to CB&T and Synovus during
the Term (and the Wind Down Period), each and all of which shall survive the execution and delivery
of this Agreement, and each and all of which shall be deemed to be restated and remade on each day
on which Accounts are opened, any transaction records (or modifications thereto) are transmitted,
or any action taken by Green Dot, Synovus or CB&T with respect to the Program:

     17.1 Organization and Qualification. Green Dot is duly organized, validly existing
and in good standing under the laws of the state of Delaware. Green Dot is duly qualified and in
good standing to do business in all jurisdictions where Green Dot conducts activities related to
the Program, except where the failure to so qualify would not have a material adverse effect on
Green Dot’s business, or where the failure to so qualify would not have a material adverse effect
on Green Dot’s or CB&T’s ability to continue operation of the Program.

     17.2 Corporate Authority.

          17.2.1 Corporate Power. Green Dot has all necessary corporate power and authority to
enter into this Agreement and to perform all of the obligations to be performed by it under this
Agreement.

          17.2.2 Authorization. This Agreement has been duly authorized by all necessary
corporate proceedings, has been duly executed and delivered by Green Dot and is a valid and legally
binding agreement of Green Dot duly enforceable in accordance with its terms (except as such
enforcement may be limited by bankruptcy, insolvency, reorganization, moratorium and other laws
relating to or affecting creditors’ rights generally and by general equity principles).

          17.2.3 Approvals. No consent, approval, authorization, order, registration or
qualification of or with any Regulatory Authority having jurisdiction over Green Dot is required
for, and the absence of which would materially adversely affect, the legal and valid execution and delivery of this Agreement, and the performance of the transactions contemplated by this
Agreement.

 

 

          17.2.4 No Conflict. The execution and delivery of this Agreement by Green Dot
hereunder and the compliance by Green Dot with all provisions of this Agreement shall not: (i)
conflict with, result in the breach of, constitute a default under or accelerate, terminate, modify
or cancel or require any notice or consent under any agreement, contract, lease, license,
instrument or other arrangement to which Green Dot is a party or by which it is bound or to which
any of its assets is subject, except for such violations, conflicts, breaches, defaults,
accelerations, terminations or modifications that would not have a material adverse effect on its
ability to fulfill its obligations under this Agreement; or (ii) violate the certificate of
incorporation, bylaws, or any other equivalent organizational document of Green Dot.

     17.3 Litigation. There are no actions, suits or proceedings existing or pending
against or affecting Green Dot before any Regulatory Authority which would have a material adverse
effect on its ability to perform its obligations hereunder except for proceedings which it is
defending and challenging in good faith and which it does not reasonably believe shall result in a
final order or judgment materially affecting its ability to perform this Agreement.

     17.4 Licensing. Green Dot has and shall maintain all necessary licenses, permits,
approvals, and registrations from all applicable state and federal Regulatory Authorities required
to perform its obligations hereunder, including, licensure as a money transmitter and registration
with the U.S. Department of the Treasury as a “money services business” under 31 C.F.R. § 103.41,
to the extent such licensure and/or registration are required. Green Dot shall provide CB&T with a
quarterly update as to any new state money transmitter licenses Green Dot obtains.

     17.5 [***] Credit-Based Sales.
[***] provided that a Retailer may accept credit cards from Customers in payment for sales,
loads or Reloads of Prepaid Cards.

     17.6 Money Services Business Registration. All Retailers and, if applicable,
Resellers are either (i) sponsored by Green Dot as agents pursuant to appropriate agency agreements
with Green Dot, (ii) sponsored by CB&T as agents pursuant to appropriate agency agreements with
CB&T or (iii) appropriately registered as money services business, as required by federal or state
money services business laws.

     17.7 Regulatory Action. Except as previously disclosed to CB&T, Green Dot has not
been subject to any of the following: (a) criminal conviction; (b) bankruptcy filing or petition;
(c) federal or state tax lien; (d) administrative or enforcement proceedings commenced by any
Regulatory Authority, including the SEC, the Federal Trade Commission, federal or state bank
regulator, or any other state or federal regulatory agency; or (e) restraining order, decree,
injunction, or judgment in any proceeding or lawsuit, alleging fraud or deceptive practice on the
part of Green Dot or any principal thereof.

     17.8 Green Dot Marks. Green Dot has the legal right to use and to permit CB&T and
Synovus to use, to the extent set forth herein, Green Dot Marks.

 

			
	***  	 	Confidential material redacted and
filed separately with the Commission

 

 

     17.9 Intellectual Property Rights. In the event Green Dot provides any software or
hardware to CB&T, Green Dot has the legal right to such software or hardware and the right to
permit CB&T to use such software or hardware, and such use shall not violate any intellectual
property rights of any third party.

     17.10 No Reliance. Green Dot acknowledges and agrees neither CB&T nor Synovus has
made, and Green Dot is not relying on, any representation or warranty, express or implied, with
respect to the subject matter hereof, except as expressly set forth in this Agreement.

ARTICLE 18

COVENANTS OF GREEN DOT

     Green Dot hereby covenants and agrees with CB&T as follows:

     18.1 Notices of Changes. Except as such is limited by Applicable Law or the actions
or requirements of a Regulatory Authority, Green Dot shall notify CB&T as far as reasonably
possible in advance of any: (a) change in the name or form of business organization of Green Dot,
change in the location of its chief executive office or the location of the office where its
records concerning the Program are kept; and (b) merger or consolidation of Green Dot or the sale
of a significant portion of its stock or of any substantial amount of its assets not in the
ordinary course of business or any Green Dot change in control. Green Dot shall notify CB&T as
soon as reasonably possible of any material adverse change in Green Dot’s financial condition or
operations. Green Dot shall furnish such additional information with respect to any of the
foregoing as CB&T may reasonably request for the purpose of evaluating the effect of such
transaction on the financial condition and operations of Green Dot and on the Program.

     18.2 Green Dot Operations. Green Dot shall do or cause to be done all things
necessary to preserve and keep in full force and effect its corporate existence and required
licenses, and to comply with all requirements of this Agreement. Green Dot shall provide to CB&T
annually a forecast for the following year including Green Dot’s total sales of Prepaid Cards, Load
Amounts or Reload amounts, and shall include in such forecast any publicly announced material
changes in its business operations, and proposed acquisitions of other companies and additions of
significant Retailers and network partners, in each case if relating to the Program.

     18.3 Green Dot’s Name. Green Dot shall promote the Program under its business or
legal name that is registered with an applicable System (Green Dot may utilize a “doing business
as” if the same is registered with an applicable System) and shall utilize this name in all
Program-related communications with Merchants, Resellers, Third Party Service Providers, consumers
or Customers and other entities regarding the services provided by Green Dot, whether this
communication is verbal or via Green Dot’s website(s), business cards, advertisements, Materials or
any other form of documentation that Green Dot utilizes to communicate with such Merchants,
Resellers, Third Party Service Providers, consumers, Customers and other entities.

     18.4 Insurance. In addition to its obligation under Section 21.1, Green Dot shall
maintain insurance policies with insurers and in such amounts and against such types of loss and

 

 

damage as are customarily maintained by other companies engaged in similar businesses as Green
Dot, which may include reasonable self insured retention limits.

     18.5 True and Correct Information. Green Dot covenants that all information furnished
by it to CB&T for purposes of or in connection with this Agreement is true and correct in all
material respects and no such information omits to state a material fact necessary to make the
information so furnished not misleading. Except as disclosed to CB&T, there is no fact known to
Green Dot (including threatened or pending litigation) that could materially and adversely affect
the financial condition, business, property, or prospects of Green Dot.

     18.6 Books and Records. Green Dot covenants that it shall keep, or cause to be kept,
and shall maintain for twelve (12) months prior to archiving, and thereafter shall maintain in
archive for a minimum of five (5) years or such longer period as is required by Applicable Law or
System Rules, proper records, files and books of account in which full, true and correct entries
shall be made of all dealings and transactions in relation to the Accounts and the Program. Green
Dot shall keep, and shall ensure that any Retailer, Reseller and Processor keep, current and
accurate records regarding the products and services sold by Green Dot in accordance with
Applicable Law or as otherwise reasonably required by CB&T.

     18.7 Cooperation. Green Dot covenants that it shall use commercially reasonable
efforts to cooperate with CB&T in the operation of the Program and its obligations under this
Agreement, including in respect of the settlement of disputes with Customers.

     18.8 Error Resolution; Customer Complaints. Green Dot agrees to resolve, in
accordance with all Applicable Law, all alleged errors or unauthorized transactions with respect to
any Prepaid Card. Green Dot further agrees, upon notification by CB&T of a complaint or allegation
made by a Customer in writing to a Regulatory Authority or CB&T, to obtain any and all
documentation or data required to resolve the matter, fully investigate the allegations, advise
CB&T of the results of the investigation and provide an audit trail of information pertinent to the
matter, all within any timeframes required by Applicable Law but in no event later than ten (10)
Business Days after notice of the complaint or allegations.

     18.9 CheckFree Covenants.

          18.9.1 Notices. Green Dot shall provide to CB&T all notices that Green Dot is
obligated to receive, or may from time to time receive, from CheckFree under the CheckFree
Agreement or the CheckFree Payment Agreement. Green Dot also shall notify and consult with CB&T as
to any disputes arising under the CheckFree Payment Agreement in the same manner that Green Dot
does so with CheckFree.

          18.9.2 Third Party Beneficiary. Green Dot agrees that Synovus and CB&T are each third
party beneficiaries of the CheckFree Payment Agreement, and that both Synovus and CB&T possess all
of the rights and remedies with respect to the CheckFree Payment Agreement that Green Dot has under
such agreement.

 

 

          18.9.3 Payments. [***] covenants and agrees to
[***] or [***] and upon written notice, all amounts
assessed against or charged to [***] by reason of, or related to
[***], or [***], of the [***];
provided, however, that [***] shall not be responsible to
[***] for the foregoing payments in the event [***] of
the [***].

ARTICLE 19

REPRESENTATIONS AND WARRANTIES OF CB&T AND SYNOVUS

     Each of Synovus and CB&T hereby severally makes the following representations and warranties
to Green Dot during the Term (and the Wind Down Period), each and all of which shall survive the
execution and delivery of this Agreement, and each and all of which shall be deemed to be restated
and remade on each day on which Accounts are opened, any transaction records (or modifications
thereto) are transmitted, or any action taken by Synovus, CB&T or Green Dot with respect to the
Program:

     19.1 Organization and Qualification. Synovus is a financial holding company validly
existing and in good stand under the laws of Georgia, and CB&T is a bank duly organized, validly
existing and in good standing under the laws of its jurisdiction of incorporation or establishment.
Each of Synovus and CB&T is duly qualified and in good standing to do business in all
jurisdictions where such qualification is necessary for it to carry out its obligations under this
Agreement, except where the failure to so qualify would not have a material adverse effect on
CB&T’s business, or where the failure to so qualify would not have a material adverse effect on
Green Dot’s or CB&T’s ability to continue operation of the Program.

     19.2 Corporate Authority.

          19.2.1 Corporate Power. Each of Synovus and CB&T has all necessary corporate power
and authority to enter into this Agreement and to perform all of the obligations to be performed by
it under this Agreement.

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

          19.2.2 Authorization. This Agreement has been duly authorized by all necessary proceedings,
has been duly executed and delivered by each of Synovus and CB&T and is a valid and legally binding
agreement of each of Synovus and CB&T duly enforceable in accordance with its terms (except as such
enforcement may be limited by bankruptcy, insolvency, reorganization, moratorium and other laws
relating to or affecting creditors’ rights generally and by general equity principles).

          19.2.3 Approvals. No consent, approval, authorization, order, registration or
qualification of or with any court or Regulatory Authority or other governmental body having
jurisdiction over Synovus or CB&T is required for, and the absence of which would materially
adversely affect, the legal and valid execution and delivery of this Agreement, and the performance
of the transactions contemplated by this Agreement.

          19.2.4 No Conflicts. The execution and delivery of this Agreement by each of Synovus
and CB&T hereunder and the compliance by Synovus and CB&T with all provisions of this Agreement
shall not: (i) conflict with, result in the breach of, constitute a default under or accelerate,
terminate, modify or cancel or require any notice or consent under any agreement, contract, lease,
license, instrument or other arrangement to which Synovus or CB&T is a party or by which it is
bound or to which any of its assets is subject, except for such violations, conflicts, breaches,
defaults, accelerations, terminations or modifications that would not have a material adverse
effect on its ability to fulfill its obligations under this Agreement; or (ii) violate the charter,
bylaws, or any other equivalent organizational document of Synovus or CB&T.

     19.3 Litigation. There are no actions, suits or proceedings existing or pending
against or affecting Synovus or CB&T before any Regulatory Authority which would have a material
adverse effect on its ability to perform its obligations hereunder except for proceedings which it
is defending and challenging in good faith and which it does not reasonably believe shall result in
a final order or judgment materially affecting its ability to perform this Agreement.

     19.4 CB&T Marks. CB&T has the legal right to use and to permit Green Dot to use, to
the extent set forth herein, the CB&T Marks; and Synovus has the legal right to use and to permit
Green Dot to use, to the extent set forth herein, the Synovus Marks.

     19.5 Intellectual Property Rights. In the event CB&T provides any software or
hardware to Green Dot, CB&T has the legal right to such software or hardware and the right to
permit Green Dot to use such software or hardware, and such use shall not violate any intellectual
property rights of any third party.

     19.6 Sharing of Customer Information. Nothing in CB&T’s current policies and
procedures restrict CB&T from entering into the covenants contained in this Agreement that relate
to the sharing of Accountholder Data.

     19.7 No Reliance. Each of Synovus and CB&T acknowledges and agrees that Green Dot has
not made, and Synovus or CB&T is not relying on, any representation or warranty, express or
implied, with respect to the subject matter hereof, except as expressly set forth in this
Agreement.

 

 

ARTICLE 20

COVENANTS OF CB&T

CB&T as specifically noted in this ARTICLE 20 hereby severally and not jointly covenants and agrees
with Green Dot as follows:

     20.1 Notices of Changes. Except as such is limited by Applicable Law or the actions
or requirements of a Regulatory Authority, CB&T shall notify Green Dot as far as reasonably
possible in advance of any: (a) change in the name or form of business organization of CB&T,
change in the location of its chief executive office or the location of the office where its
records concerning the Program are kept; and (b) merger or consolidation of CB&T or the sale of a
significant portion of its stock or of any substantial amount of its assets not in the ordinary
course of business or any CB&T change in control. CB&T shall notify Green Dot as soon as
reasonably possible of any material adverse change in Green Dot’s financial condition or
operations. CB&T shall furnish such additional information with respect to any of the foregoing as
Green Dot may reasonably request for the purpose of evaluating the effect of such transaction on
the financial condition and operations of CB&T and on the Program.

     20.2 CB&T’s Business. CB&T shall do or cause to be done all things necessary to
preserve and keep in full force and effect its corporate existence and to comply with all
Applicable Law in connection with its business.

     20.3 Insurance. CB&T shall maintain insurance policies with insurers and in such
amounts and against such types of loss and damage as are customarily maintained by other banks
engaged in similar businesses as CB&T, which may include reasonable self insured retention limits.

     20.4 True and Correct Information. CB&T covenants that all information furnished by
CB&T to Green Dot for purposes of or in connection with this Agreement is true and correct in all
material respects and no such information omits to state a material fact necessary to make the
information so furnished not misleading. Except as disclosed to Green Dot, there is no fact known
to CB&T (including threatened or pending litigation) that could materially and adversely affect the
financial condition, business, property, or prospects of CB&T.

     20.5 Books and Records. CB&T covenants that it shall keep, or cause to be kept, and
shall maintain for twelve (12) months prior to archiving, and thereafter shall maintain in archive
for a minimum of five (5) years or such longer period as is required by Applicable Law or System
Rules, proper records, files and books of account in which full, true and correct entries shall be
made of all dealings and transactions in relation to the Accounts and the Program.

     20.6 Cooperation. CB&T covenants that it shall use commercially reasonable efforts to
cooperate with Green Dot in the operation of the Program and its obligations under the Agreement,
including in respect of the settlement of disputes with Customers.

 

 

ARTICLE 21

INSURANCE

     21.1 Green Dot. Green Dot shall procure, pay for and maintain the minimum insurance
coverage set forth below for the entire Term of the Agreement. All insurance coverage is subject
to the approval of CB&T and shall be issued by a fiscally sound insurance carrier which maintains
an A.M. Best rating of A or better. All insurance required herein shall contain a waiver of
subrogation in favor of CB&T, its Affiliates, and their respective directors, officers, employees
and agents.

               (a) Employer’s Liability Insurance and Worker’s Compensation Insurance, including coverage for
occupational injury, illness and disease, and other similar social insurance in accordance with the
Applicable Laws of the country, state or territory exercising jurisdiction over the employee with
minimum limits per employee and per event of $[***] and a minimum aggregate
limit of $[***], or the minimum limits required by Applicable Law, whichever
limits are greater.

               (b) Comprehensive General Liability Insurance, including Products, Completed Operations,
Premises Operations Personal and Advertising Injury, Contractual and Broad Form Property Damage
liability coverages, on an occurrence basis, with a minimum combined single limit per occurrence of
$[***] ($[***] for Personal Injury), and a minimum
combined single aggregate limit of $[***]. The General Liability policy shall
name CB&T, its Affiliates, and their respective directors, officers, employees and agents as
additional insureds on the General Liability policy.

               (c) Automotive Liability Insurance covering use of all owned, non-owned and hired automobiles
for bodily injury, property damage, uninsured motorist and underinsured motorist liability with a
minimum combined single limit per accident of $[***] or the minimum limit
required by Applicable Law, whichever limit is greater.

               (d) Commercial Crime Insurance, including blanket coverage for Employee Dishonesty and
Computer Theft, for loss or damage arising out of or in connection with any fraudulent or dishonest
acts committed by the employees of Green Dot, acting alone or in collusion with others, including
the property and funds of others in their possession, care, custody or control, with a minimum
limit per event of $[***].

 

			
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filed separately with the Commission

 

 

               (e) Electronic Data Processing Errors and Omissions Insurance covering liability for loss or
damage due to an act, error, omission or negligence, or due to machine malfunction, with a minimum
limit per event of $[***].

               (f) Cyber Liability Insurance covering funds transfer processing services, intellectual
property, and network security with a minimum combined single aggregate limit of
$[***].

               (g) Umbrella Liability Insurance with minimum per-occurrence limits of $[***]
General Aggregate insurance, $[***] Products and Completed Operations,
and $[***] Personal Injury, in each case in excess of the insurance coverage
described above in part (b) and (d) above in this Section 11.

     21.2 Evidence of Insurance. Green Dot must furnish CB&T with certificates of
insurance as evidence of satisfaction of the above insurance requirements prior to commencement of
operations under this Agreement. Such certificates shall verify the waiver of subrogation in favor
of CB&T, name CB&T as additional insured under general liability, and shall specify that in the
event of cancellation or material change in coverage, at least thirty (30) days’ prior notice will
be given to CB&T concerning such event. Should Green Dot be unable to amend its policy to provide
the thirty (30) days’ notice, CB&T will accept language on the Certificate of Insurance with
wording to the effect that, if any of the policies are cancelled before the expiration date of the
policy, the issuing insurer will endeavor to mail thirty (30) days’ written notice to the
Certificate Holder, but failure to do so shall not obligate or cause liability of any kind upon the
insurer, its agents or representatives. In the event that Green Dot fails to maintain and keep in
force the insurance as herein provided, CB&T shall have the right to cancel and terminate the
Agreement immediately and without prior notice.

     21.3 CB&T. CB&T shall, throughout the Term, have and maintain in force at least the
following insurance coverages: (i) comprehensive or commercial general liability insurance,
including coverage for completed operation, of not less than $[***] per
occurrence and $[***] aggregate; (ii) fidelity bond coverage for loss of
money, securities or other property resulting from one or more of theft, fraudulent or dishonest
acts with a limit of liability of not less than $[***] per occurrence and in
the aggregate; and (iii) errors and omissions insurance with a limit of liability of not less than
$[***] per occurrence and in the aggregate.

 

			
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filed separately with the Commission

 

 

ARTICLE 22

LIMITATION OF LIABILITY

     22.1 Limitation of Liability. NEITHER PARTY, OR THEIR RESPECTIVE SUBSIDIARIES,
PARENTS OR AFFILIATES SHALL BE LIABLE TO THE OTHER PARTY TO THIS AGREEMENT OR ITS SUBSIDIARIES,
PARENTS OR AFFILIATES, WHETHER IN CONTRACT, TORT, EQUITY OR OTHERWISE, FOR ANY INDIRECT,
INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS (EVEN IF
SUCH DAMAGES ARE FORESEEABLE, AND WHETHER OR NOT ANY PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES), ARISING FROM OR RELATING TO THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, THE
WRONGFUL DEATH OR INJURY OF ANY PERSON. NOTWITHSTANDING THE FOREGOING, THE LIMITATIONS CONTAINED
IN THIS SECTION 22.1 SHALL NOT APPLY TO ANY CLAIM THAT (A) IS SUBJECT TO INDEMNIFICATION UNDER
ARTICLE 24, (B) ARISES OUT OF A BREACH OF CONFIDENTIALITY UNDER ARTICLE 16 OR A BREACH OF
INFORMATION SECURITY UNDER ARTICLE 14 OR SCHEDULE 14.1 (C) WITH RESPECT TO CB&T, ARISES OUT
OF GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR FRAUD, OR (D) WITH RESPECT TO GREEN DOT, ARISES OUT OF
GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR FRAUD.

 

 

ARTICLE 23

TERM AND TERMINATION OF AGREEMENT

     23.1 Term and Termination of Agreement. The initial term of this Agreement shall be
for a period of three (3) years commencing on the Effective Date (the “Initial Term”), and shall
continue for three (3) successive one (1) year periods (each a “Renewal Term”), unless prior to the
expiration of the Initial Term or at any time thereafter CB&T or Green Dot gives the other Party
not less than one hundred eighty (180) days written notice of its election not to renew this
Agreement.

     23.2 Termination of Agreement for Cause. In addition to the right to not renew this
Agreement pursuant to Section 23.1, CB&T or Green Dot shall have the right, as applicable, to
terminate the Agreement upon occurrence of one or more of the following events upon written notice
to the other Parties:

          23.2.1 Material Breach. If Green Dot or CB&T fails to observe or perform, in any
material respect, that Party’s obligations to the terminating Party hereunder or is otherwise in
breach of this Agreement and such breach has a material adverse effect on the Program or the
non-breaching Party, so long as the failure or breach is not due to the actions or failure to act
of the terminating Party, but only if the non-performing Party fails to cure the breach within
thirty (30) Business Days after the non-performing Party received written notice from the
terminating Party specifying the failure.

          23.2.2 Representation, Warranty, Statement or Certificate. In the event any
representation, warranty statement or certificate furnished by Green Dot to CB&T or by CB&T to
Green Dot in connection with or arising out of the Agreement is false and has a material adverse
effect to the terminating Party as of the date made or delivered.

          23.2.3 Insolvency; Financial Condition. If CB&T or Green Dot shall: (i) file, or
consent by answer or otherwise to the filing against it, of a petition for relief, reorganization
or arrangement or any other petition in bankruptcy, for liquidation or to take advantage of any
bankruptcy or insolvency law of any jurisdiction; (ii) make an assignment for the benefit of its
creditors; (iii) consent to the appointment of a custodian, receiver, trustee or other officer with
similar powers of itself or of any substantial part of its property; (iv) be adjudicated insolvent
or be liquidated; (v) take corporate action for the purpose of any of the foregoing; (vi)
voluntarily or involuntarily commence proceeding for wind up or liquidation, if such proceeding or
petition shall continue un-dismissed for sixty (60) days or an order or decree approving or
ordering any of the foregoing shall continue unstayed and in effect for sixty (60) days.

          23.2.4 Force Majeure Event. If any performance under the Agreement is postponed or
extended for longer than sixty (60) days due to a Force Majeure Event experienced by the
non-terminating Party.

          23.2.5 Cross-Default. In the event there is a termination of the Network Settlement
Agreement, or there is a termination of or material breach of any Supporting Agreements, in each
case for any reason other than the breach or non-performance of the terminating Party.

 

 

     23.3 CB&T Termination Right. In addition to the foregoing, CB&T shall have the right
to terminate this Agreement, upon written notice to Green Dot, in the event Green Dot fails to
implement a change to the Program pursuant to ARTICLE 3.

     23.4 Change in Control. CB&T or Green Dot shall have the right, as applicable, to
terminate the Agreement upon written notice to the other Party if on or after the Effective Date,
(i) in any one transaction beneficial ownership of fifty percent (50%) or more of the combined
voting power of the then outstanding voting securities of either Party entitled to vote generally
in the election of directors is acquired by any Person or group unrelated to the Persons or groups
that control such Party as of the Effective Date, whether pursuant to a sale of such interest by
the holders thereof or pursuant to a merger, consolidation, reorganization or other business
combination (“Change in Control”), or (ii) all or substantially all of the assets or property of
such Party is sold or otherwise or otherwise disposed of in one transaction or a series of related
transactions to any Person or group unrelated to the Persons or groups that control such Party as
of the Effective Date; provided, however, that CB&T shall not have the right to terminate this
Agreement in the event that a Change in Control occurs as a result of a public offering by Green
Dot.

     23.5 Green Dot Termination Right. In addition to the foregoing, Green Dot shall have
the right to terminate this Agreement, upon written notice to CB&T, upon the occurrence of any of
the following.

          23.5.1 CB&T Troubled Condition. In the event CB&T is determined to be in a “troubled
condition” as defined in 12 C.F.R. Section 325.101, or CB&T or any officer or director of CB&T
becomes subject to a formal written enforcement order that materially adversely affects CB&T’s
ability to fulfill its obligations under this Agreement.

          23.5.2 Required Program Change. Pursuant to the provisions of Section 3.2.5.

     23.6 Termination Without Cause by Green Dot. Green Dot may, at its option, terminate
this Agreement at any time during the Term by giving one hundred and eighty (180) days prior
written notice of termination, and by the payment to CB&T of liquidated damages as set forth in
Section 23.8.

     23.7 Wind Down Period.

          23.7.1 General Obligations. Upon the expiration or termination of this Agreement, (i)
Green Dot may elect to either transition the Program to an alternative card issuer (any such
institution, a “Successor Bank”) in accordance with Applicable Law and pursuant to Section 23.7.2
or (ii) the Program shall be wound down in accordance with Applicable Law and pursuant to Section
23.7.3. Each Party acknowledges that the main goals of the Wind Down Period are to benefit the
Customers by minimizing any possible burdens or confusion and to protect and enhance the names and
reputations of the Parties, both of whom have invested their names and reputations in the Program
and Prepaid Cards issued hereunder. Unless otherwise required by Applicable Law or any Regulatory
Authority, upon the expiration or termination of this Agreement for any reason, the Parties agree
to cooperate in good faith to wind down or transition the Program in a commercially reasonable way
as soon as reasonably possible to

 

 

provide for a smooth and orderly transition or wind-down. Such cooperation shall include
continued acceptance of Prepaid Cards presented for payment until such Prepaid Cards expire or are
cancelled as set forth below, and continued provision of customer service to all outstanding
Customers in accordance with the terms of this Agreement up until the Prepaid Cards expire, are
terminated, or transitioned to another bank or financial institution.

          23.7.2 Green Dot Transition Election. In the event that Green Dot elects to
transition the Program to a Successor Bank pursuant to Section 23.7.1, CB&T’s obligations shall
include: (i) executing and delivering an account transfer agreement containing terms and
conditions generally consistent with banking industry practice (including customary representation,
warranties and obligations) for the transfer of accounts between institutions to transfer the
Program to a Successor Bank (as well as all liabilities expressly assumed including those with
respect to payment of the Customer Funds to Customers); (ii) assigning all of CB&T’s rights, duties
and obligations with respect to all Cards, Customer Agreements, all Accountholder Data and CB&T’s
interest in all Materials (subject to use of Marks) related to the Program to such Successor Bank;
(iii) transferring to such Successor Bank all books and records relating to the Program; (iv)
making any and all regulatory filings necessary to effect the transition of its undertakings in
connection with this Agreement to such Successor Bank; (v) making all filings and taking all other
actions necessary to transfer the related BINs to such Successor Bank; and (vi) executing other
documents as may reasonably be necessary for CB&T to perform its obligations under this Section
23.7.2.

          23.7.3 Transition Process. As soon as reasonably practicable after expiration of this
Agreement or receipt or delivery of a termination notice, Green Dot shall provide to CB&T in
writing a proposed transition plan, detailing (i) whether the Program is to be wound down or
transferred to a Successor Bank; and (ii) a proposed timeline, which shall designate a date as of
which the Program shall be wound down or transferred from CB&T to a Successor Bank (“Switchover
Date”). CB&T and Green Dot shall meet promptly thereafter to finalize a mutually agreed transition
plan and Switchover Date. The wind-down or transition of the Program shall occur as soon as
reasonably possible and in no event later than, as applicable (y) one hundred eighty (180) days
after expiration of this Agreement or the date the termination notice is received or (z) , subject
to Section 23.7.4, ninety (90) days after (A) expiration of this Agreement or the date the
termination notice is received in the event Green Dot elects not to transfer the Program to a
Successor Bank or (B) the end of the time period specified in (y) above if Green Dot has failed to
effect the transfer by such date; provided, however, that such time periods may
extended either by mutual written agreement of the parties or solely to accommodate the receipt of
regulatory approvals required under Applicable Law.

          23.7.4 No Green Dot Transfer. In the event Green Dot elects not to transition the
Program to a Successor Bank pursuant to Section 23.7.2 or fails to effect such transfer by the time
period specified in Section 23.7.3, the Parties shall work together to terminate the Program within
the time periods specified in Section 23.7.3; provided, however, that the Parties
agree that the affected Customers shall be given at least sixty (60) calendar days notice of
termination or such longer time as required by Applicable Law.

          23.7.5 Reload of Reloadable Products. Upon a notice of non-renewal or termination,
Green Dot may request CB&T to continue to accept Reloads of reloadable products,

 

 

and CB&T shall accept such request. Notwithstanding the forgoing, in the event of a
termination of this Agreement by CB&T pursuant to Section 23.2 or Section 23.3, or in event Green
Dot fails to transfer the Program to a Successor Bank within the time period specified in Section
23.7.3, CB&T may require Green Dot to provide, and Green Dot then shall provide, notice to
Customers (such notice subject to CB&T’s prior written approval) that Customers shall no longer
have the ability to Reload any reloadable products issued pursuant to the Program after nine (9)
months from the date of the notice.

          23.7.6 Wind Down Period General Obligations. During the Wind Down Period, the Parties
shall continue to be bound by and comply with the terms of this Agreement and perform all of their
obligations hereunder until such date as the Program is wound-down and shall remain liable for the
representations and warranties, covenants and indemnification obligations under this Agreement;
provided, however, if CB&T has terminated the Agreement under Section 23.2 due to
(i) criminal activity or alleged criminal activity of Green Dot or a Green Dot employee which is
directly related to the Program, or (ii) acts or omissions of Green Dot or its employees that have
exposed or may reasonably expose CB&T or its Affiliates to material economic loss, Green Dot shall,
if requested by CB&T, make best efforts to cease all sales of new Prepaid Cards as promptly as
practical consistent with such best efforts.

          23.7.7 Press Releases. In no event shall either Party make any public statement or
customer communication regarding the termination or wind-down of this Agreement, or any Prepaid
Cards or the Program without the express prior written approval of the other Party, which approval
shall not be unreasonably withheld or delayed. Notwithstanding the foregoing, each, Party may
communicate the termination or expiration of this Agreement to any third party with which it has
contracted to provide services for the Prepaid Cards and/or the Program (e.g., affected Systems and
processors) and Green Dot may communicate the termination or expiration of this Agreement to any
third party with which it desires to negotiate to serve as the Successor Bank for the Program.

          23.7.8 Return of Property. Following termination or expiration of this Agreement and
expiration of the Wind Down Period, each Party shall (i) return all property belonging to the other
Parties (including Confidential Information not reasonably necessary to operate the Program) which
is in its possession or control at the time of termination, and (ii) discontinue the use of and
return to the other Parties, or at the request of the other Parties destroy, all written and
printed Materials bearing the other Parties’ name and logo, except as set forth in Section 16.3.

          23.7.9 Reimbursement Obligations. Except in the event this Agreement is terminated by
Green Dot pursuant to Section 23.2, Green Dot shall reimburse, as applicable, CB&T for all costs
reasonably incurred by CB&T for any documented transition expenses reasonably incurred by CB&T with
respect to either the transfer of the Program to a Successor Bank or the termination of the
Program.

          23.7.10 Further Assurances. Each Party shall, at Green Dot’s cost and expense, (i)
give such further assurances to the acquiring party and shall execute, acknowledge and deliver all
such acknowledgments, assignments and other instruments and take such further action as may be
reasonably necessary and appropriate to effectively vest in the acquiring party

 

 

the full legal and equitable title to the Program acquired by the acquiring party and (ii)
make commercially reasonable efforts to assist the acquiring party in the orderly transition of the
operations being acquired by the acquiring party. The Parties agree to work in good faith to
assure a smooth transition of the Program and continuity of operations with respect to the Program.

          23.7.11 Use of Marks. Notwithstanding anything to the contrary contained herein,
except to discharge its obligations and exercise its rights under this Agreement, upon the end of
the Wind Down Period: (i) the transfer of Materials under Section 23.7.2 shall not entitle Green
Dot or its designate to use the CB&T Marks or Synovus Marks, or (ii) CB&T to use the Green Dot
Marks, as applicable. Upon the end of the Wind Down Period, prior to any use of the Materials, all
references to or trade dress of CB&T and its Affiliates or Green Dot and its Affiliates, as the
case may be, shall be removed from such Materials.

     23.8 Liquidated Damages.

          23.8.1 CB&T Termination For Cause; Green Dot Termination without Cause. In the
event this Agreement is terminated by (a) CB&T pursuant to Section 23.2 or Section 23.3 or (b) by
Green Dot pursuant to Section 23.6, in addition to any other rights and remedies set forth herein
or otherwise available, Green Dot shall pay CB&T, within [***] of the date of
termination, as liquidated damages, an amount equal to the [***] on the date
[***].

          23.8.2 Damages Acknowledgement. Each Party recognizes and acknowledges that damages
are difficult or impossible to calculate and therefore the liquidated damages amount and
calculation set forth in Section 23.8.1 represent the Parties’ best estimate of the damages a Party
shall incur as a result of a termination event provided for in Section 23.8.1, and that payment of
such liquidated damages amounts represent a reasonable estimate of the total net detriment that a
Party would suffer in the event of such a termination occurrence. Each Party recognizes and
acknowledges that any such liquidated damages amount is not intended as a forfeiture or penalty,
but is intended to constitute liquidated damages to the other Party.

ARTICLE 24

INDEMNIFICATION; DAMAGES

     24.1 By Green Dot.

          24.1.1 Indemnification Obligation. Green Dot covenants and agrees to indemnify and
hold CB&T, its Affiliates, and their respective officers, directors, employees, agents, successors
and permitted assigns harmless against any losses, liabilities, costs and expenses (including
reasonable attorneys fees and expenses), judgments, settlements, damages, fines, penalties, claims,
demands, offsets, defenses, counterclaims, actions, investigations or proceedings (collectively,
“Losses”) arising out of, under or in connection with (i) any failure by Green Dot to comply with
any of the terms and conditions of this Agreement, (ii) any

 

			
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inaccuracy, breach or untruthfulness of any representation or warranty made by Green Dot
herein, (iii) any infringement or alleged infringement of any third party’s marks or intellectual
property rights as a result of CB&T’s or Synovus’ use of the Green Dot Marks hereunder, (iv)
subject to this Section 24.1.1, any noncompliance with or violation of any Applicable Laws or
System Rules (including without limitation with respect to Materials), (v) the gross negligence or
willful misconduct of Green Dot, Retailer, Reseller or any of Green Dot’s Affiliates, employees,
officers, directors, subcontractors or agents, representatives or independent contractors, (vi) any
wrongful acts or omissions of Green Dot in connection with the improper use of Customer
relationships or in connection with the transfer of Network responsibilities hereunder to the
Successor Bank, (vii) [***], (viii) [***], or (ix)
[***]. Notwithstanding any other provision of this Agreement to the contrary,
express or implied, Green Dot’s indemnification obligations under clause (ix) of this Section
24.1.1 [***]: (a) CB&T’s failure to comply with the Bank Secrecy Act or OFAC
requirements where such failure was not in any way caused by Green Dot’s failure to meet its
obligations under this Agreement or to obtain and provide all information to CB&T needed for CB&T
to meet such Bank Secrecy Act or OFAC requirement; (b) [***]; or (c)
[***].

          24.1.2
Limited Exception and Conditions. Green Dot’s
indemnification obligations under this ARTICLE 24 shall exclude any
Losses arising from the noncompliance with or violation of any
Applicable Law or System Rule by the Program, any Party or such
Party’s employees or agents, or any Retailer, Reseller or Third
Party Service Provider only in the event that:

               (a) CB&T
makes a determination as to Applicable Law or a System Rule pursuant
to Section 3.2.1 hereof (a “CB&T
Determination”), and

                    (i) Green Dot in good faith disputes that CB&T Determination following the procedures of
ARTICLE 25, and

                    (ii) the dispute is resolved in a manner that preserves the CB&T Determination as the
determination to be followed for the Program, and

                    (iii) Green Dot formally protests to such resolution of the dispute in a signed, written
statement delivered to CB&T and its counsel within ten (10) Business Days of the resolution of the
dispute as provided in this Section 24.1.2, which statement provides that Green Dot accepts the
dispute resolution “under protest,” describes the dispute and the resolution of the dispute in
reasonable detail, is supported by a legal opinion provided to Green Dot (with a copy to CB&T) by a
reputable law firm, and cross-references this Section 24.1.2 (a “Protest Statement”), and

 

			
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                    (iv) the CB&T Determination is determined by a court or Regulatory Authority to be
inconsistent with Applicable Law and results directly in the payment
of monetary damages or civil money penalties to a Customer or monetary penalties to a
Regulatory Authority (collectively, “Noncompliance Losses”), then

               (b) Green Dot shall have no indemnification obligation with respect to such Noncompliance Losses and
CB&T shall indemnify Green Dot as provided in Section 24.2 for any Noncompliance Losses suffered by Green Dot.

               (c) Any Protest Statement under this Section 24.1.2 must be delivered by Green Dot within
twenty (20) Business Days after the resolution of the CB&T Determination that is protest, and must
be delivered to [***] and [***], by registered or
certified mail, at the mailing address indicated in Section 26.14 or at such other address or to
such other person of which Green Dot receives notice in conformity with Section 26.14.

     24.2 By CB&T. Subject to Green Dot’s indemnification obligations with respect to
noncompliance with or violation of Applicable Law or Systems Rules, as provided in Section 24.1.1
and limited only by Section 24.1.2, CB&T covenants and agrees to indemnify and hold Green Dot, its
Affiliates, and their respective officers, directors, employees, agents, and permitted assigns (the
“Green Dot Indemnified Parties”) harmless against any Losses, arising out of, under or in
connection with (i) any failure by CB&T to comply with any of the terms and conditions of this
Agreement, (ii) any inaccuracy, breach or untruthfulness of any representation or warranty made by
CB&T herein, (iii) any infringement or alleged infringement of any third party’s mark or
intellectual property as a result of Green Dot’s use of the CB&T Marks hereunder, (iv) the gross
negligence or willful misconduct of CB&T or its employees, officers, directors, vendors,
subcontractors or agents, representatives or independent contractors, (v) any wrongful acts or
omissions of CB&T in connection with the improper use of Customer relationships or in connection
with the transfer of Network responsibilities hereunder to the Successor Bank, in each case
excluding any Losses to the extent such Losses arise from the acts or omissions of Green Dot,
including any failure to comply with the terms of this Agreement, or (vi) any unauthorized or
fraudulent access to or use of Accountholder Data caused by the gross negligence or intentional
misconduct of an employee of CB&T or of its Affiliates, or arising solely from a security breach to
computer systems maintained by CB&T or maintained by third parties (other than Green Dot or a Third
Party Service Provider, Retailer, or Reseller) on behalf of CB&T.

     24.3 Defense of Claims.

          24.3.1 Notice. If any claim is made or any suit, action, investigation or proceeding
of any kind (any such action a “Claim”) is commenced that may give rise to a right of
indemnification, or any knowledge is received of a state of facts which, if not corrected, may give
rise to a right of indemnification, the indemnified party shall give prompt written notice to the
indemnifying party. The failure to give such notice shall not, however, relieve the indemnifying
party of its indemnification obligations except to the extent that the indemnifying party is
actually harmed thereby.

 

 

          24.3.2 Right to Defend Claim. The indemnifying party shall have the right to defend
any such Claim in its name and at its expense, shall select the counsel for the defense of such
Claim as approved by the indemnified party, and shall cooperate with the indemnified party in the
conduct of the defense against such Claim; provided, however, that the indemnifying
party shall not have the right to defend any such Claim if (i) it refuses to acknowledge fully its
obligations to the indemnified party; (ii) it contests, in whole or in part, its indemnification
obligations; (iii) it fails to employ appropriate counsel approved by indemnified party to assume
the defense of such Claim or refuses to replace such counsel upon the indemnified party’s
reasonable request; (iv) the indemnified party advises the indemnifying party that there are issues
which could raise possible conflicts of interest between the indemnifying party and the indemnified
party or that the indemnified party has claims or defenses that are separate from or in addition to
the claims or defenses of the indemnifying party; or (v) such Claim seeks an injunction, cease and
desist order, or Management Committee; provided further, that Green Dot may not, as an
indemnifying party or otherwise, defend against a Claim or select the counsel for the defense of a
Claim if the Claim was brought by a Regulatory Authority. If the Management Committee is unable to
resolve the Dispute within five (5) Business Days, then either Party may escalate the Dispute to
the most senior executive each of CB&T and Green Dot. In each such case, the indemnified party
shall have the right to direct the defense of the Claim and retain its own counsel, and the
indemnifying party shall pay the cost of such defense, including reasonable attorneys fees and
expenses.

          24.3.3 Indemnifying Party Election. If the indemnifying party elects and is entitled
to compromise or defend such Claim it shall within thirty (30) days (or sooner, if the nature of
the Claim so requires) notify the indemnified party of its intent to do so, and the indemnified
party shall, at the expense of the indemnifying party, cooperate in the defense of such Claim. In
such case, the indemnified party shall have the right to participate in the defense of any Claim
with counsel selected by it. Except as provided in Section 24.3.2, the fees and disbursements of
such counsel shall be at the expense of the indemnified party.

          24.3.4 Indemnifying Party Obligation. The indemnifying party shall have no obligation
to pay the monetary amount of the settlement of any Claim entered into by the indemnified party
without the prior written consent of the indemnifying party (which consent shall not be
unreasonably withheld or delayed). Notwithstanding the indemnifying party’s right to direct the
defense against any Claim, the indemnifying party shall not have the right to compromise or enter
into an agreement settling any claim, suit, demand or action without the prior written consent of
the indemnified party (which consent shall not be unreasonably withheld or delayed).

ARTICLE 25

DISPUTE RESOLUTION

     25.1 Dispute. Except as provided in Section 25.3, a Party shall invoke this Section
25.1 to resolve any dispute, claim or controversy among the Parties concerning this Agreement or
any matter arising under the Program, including any issue relating the Parties’ obligations under
the applicable provisions of the Program Operating Guidelines (any such matter a “Dispute”).

 

 

     25.2 Process. Either the Green Dot Relationship Manager or the CB&T Relationship
Manager shall present any Dispute to the Senior Business Unit Manager of each Party (the person
holding that position for each Party as of the Effective Date is identified on Schedule
25.2), which shall endeavor to resolve such Dispute within five (5) Business Days. If the Senior
Business Unit Managers are unable to resolve such Dispute within the five (5) Business Days, then
either Party may escalate the Dispute to the Management Committee. Notwithstanding the foregoing,
in the event that a Party determines that the expeditious resolution of such Dispute is necessary
to avoid a material adverse effect, the affected Party may require, upon prior written notice to
the other Party, immediate escalation of such Dispute to the most senior executive of CB&T and the
most senior executive of Green Dot. In the event that such senior executives are unable to resolve
the Dispute within five (5) Business Days after such referral, a Party may proceed to litigation.
This Dispute resolution process shall not limit a Party’s right to seek injunctive relief as
provided in Section 25.4 or to give notice of termination or otherwise pursue its right to
terminate this Agreement or other rights set forth in this Agreement.

     25.3 Dispute Regarding Termination. Once notice of termination has been issued
pursuant to the terms of this Agreement, in the event of a Dispute regarding such termination or
events resulting in such termination, a Party may, upon written notice to the other Party, proceed
directly to litigation in accordance with Section 25.4 without referring such Dispute to the
Management Committee or following the escalation process.

     25.4 Injunctive Relief; Right to Terminate.

          25.4.1 Injunction. Notwithstanding the Dispute resolution provision of this Section
25.4.1 and any other applicable provision of this Agreement, either Party may seek equitable relief
at any time before or during any Dispute resolution proceedings (including arbitration) in any
court of competent jurisdiction to protect its interests or to preserve the status quo pending
completion of any Dispute resolution process or to otherwise protect its rights or interests as
permitted at law and in equity. By seeking or obtaining such remedy, the Party seeking injunctive
relief hereunder shall not waive any of the provisions of this ARTICLE 25.

          25.4.2 Termination. Nothing in this ARTICLE 25 shall limit a Party’s right to give
notice of termination or otherwise pursue its right to terminate this Agreement or other rights set
forth in this Agreement.

     25.5 Continuity of Services. In the event of a Dispute, the Parties shall continue to
perform their respective obligations (other than the payment of any disputed amount) under this
Agreement in good faith during the resolution of such Dispute.

ARTICLE 26

GENERAL PROVISIONS

     26.1 Entire Agreement. This Agreement, together with the Exhibits and Schedules and
Supporting Agreements, constitutes the entire agreement by the Parties and supersedes any other
agreement including the Original Agreement, whether written or oral, that may have been made or
entered into between or among the Parties relating to the matters contemplated hereby.

 

 

     26.2 Accounting. The Parties agree that all accounting calculations in this Agreement
shall be performed in accordance with generally accepted accounting principles or other generally
accepted accounting methods in the United States. The Parties further agree to work together in
good faith to reconcile any accounting discrepancies.

     26.3 Governing Law. This Agreement shall be governed by, construed and enforced in
accordance with the laws of the State of Georgia, without regard to that state’s conflict of laws
principles.

     26.4 Jurisdiction. The Parties hereby irrevocably and unconditionally consent and
submit to the personal jurisdiction of the United States District Court in Muscogee County, Georgia
over all matters relating to this Agreement. In the event that the United States District Court
does not have jurisdiction over a claim, suit, demand or action, the Parties hereby irrevocably and
unconditionally consent and submit to the personal jurisdiction of the Georgia state court in
Muscogee County. Each Party agrees that service of process in any claim, suit, demand or action
hereunder may be made upon such Party by certified mail, return receipt requested, to the address
for notice set forth herein.

     26.5 Trial By Jury. EACH PARTY ALSO, KNOWINGLY AND WILLINGLY, AND FOLLOWING
CONSULTATION WITH COUNSEL, HEREBY UNCONDITIONALLY AND IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY
JURY IN CONNECTION WITH ANY DISPUTE ARISING UNDER THIS AGREEMENT.

     26.6 Force Majeure. No Party shall be liable for any failure or delay on its part to
perform, and shall be excused from performing any of its non-monetary obligations hereunder if such
failure, delay or non-performance results in whole or in part from any cause beyond the absolute
control of the party, including any act of God, act of war, riot, actions of terrorists,
earthquake, fire, explosion, natural disaster, flooding, embargo, sabotage each a “Force Majeure
Event”); provided, however, that the Party suffering the Force Majeure Event shall
immediately implement its Disaster Recovery Plan. A Party desiring to rely upon any of the
foregoing as an excuse for failure, default or delay in performance shall, when the cause arises,
give to the other Party prompt notice in writing of the facts which constitute such cause, and,
when the cause ceases to exist, give prompt notice thereof to the other Party. This Section 26.6
shall in no way limit the right of a Party to this Agreement to make any claim against third
parties for any damages suffered due to said cause.

     26.7 Survival. The following provisions of this Agreement shall survive termination
of this Agreement, in each case subject to any limitations stated in such Section or Article:
Article 1, Section 2.4, Section 7.2, Section 8.8(b), Section 16.3, Section 18.6, Section 18.7 with
respect to cooperating in respect of settlement of disputes with Customers, Section 20.5, Article
22, Section 23.7, Section 23.8, Article 24, Article 26, and such other provisions as by their terms
expressly survive termination of this Agreement.

     26.8 Severability. If any provision of this Agreement (or any portion thereof) is
determined to be invalid or unenforceable, the remaining provisions of this Agreement shall not be
affected thereby and shall be binding upon the Parties and shall be enforceable, as though said
invalid or unenforceable provision (or portion thereof) were not contained in this Agreement.

 

 

     26.9 Waiver. The failure by a Party to insist upon strict performance of any of the
provisions contained in this Agreement shall in no way constitute a waiver of its rights as set
forth in this Agreement, at law or in equity, or a waiver of any other provisions or subsequent
default by the other Party in the performance of or compliance with any of the terms and conditions
set forth in this Agreement.

     26.10 Successors and Third Parties. This Agreement and the rights and obligations
hereunder shall bind, and inure to the benefit of, the Parties and their successors and permitted
assigns.

     26.11 Assignments. The rights and obligations of Green Dot and CB&T, respectively,
under this Agreement are not assignable either voluntarily or by operational law, without prior
written consent from the other, which consent shall not be unreasonably withheld; provided,
however, that a Party may assign its rights and obligations under this Agreement to an
Affiliate without the prior consent of the other Party; and provided further that
CB&T may assign this Agreement without such approval by way of any merger, consolidation or other
corporate reorganization solely between CB&T and one or more of its Affiliates.

     26.12 Relationship. Green Dot and CB&T are independent parties, and the nature and
extent of their arrangement is set forth in this Agreement and other written documents and
agreements setting forth their rights, duties and obligations with respect to their various
relationships. Green Dot and CB&T are not partners, and nothing contained in this Agreement shall
be construed as creating a partnership, joint venture or any similar relationship other than as
independent contracting parties.

     26.13 Press Releases and Inquiries. Except as may be required by Applicable Law,
System Rules or any stock exchange, neither of CB&T nor Green Dot, nor their respective parents or
Affiliates, shall issue a press release or make public announcement or any disclosure to any third
party related to the terms of this Agreement without the prior consent of the other Party, which
consent shall not be unreasonably withheld or delayed. Upon receipt of any press inquiry
(including any inquiry that may reasonably be expected to be posted on any website “blog”)
concerning the Program or role of the Parties in the Program, the Party receiving such inquiry
shall promptly notify the other Party and, to the extent practicable, consult with the other Party
prior to providing any response to such inquiry.

     26.14 Notices. All notices, requests, financial statements and approvals required by
this Agreement shall be in writing and shall be deemed to have been duly given as follows: (i) upon
receipt if personally delivered; or (ii) upon deposit in the mail, if sent by certified or
registered mail, postage prepaid, return receipt requested, or by overnight carrier, addressed as
indicated below, or at such other address of which the notifying Party hereafter receives notice in
conformity with this Section 26.14. All communications between the Parties required by this
Agreement, including all of CB&T’s approvals of Materials may be transmitted by e-mail, unless
otherwise required hereunder or as otherwise may be necessary to protect the confidentiality of the
information being communicated, and all material communications to (i) CB&T shall copy the Green
Dot Relationship Manager and (ii) Green Dot shall copy CB&T Relationship Manager.

 

 

	 	 	 
	If to CB&T:

	 	If to Green Dot:
	 
	 	 
	Lisa Lane White

	 	Green Dot Corporation
	24 12th Street

	 	605 East Huntington Drive, Suite 205
	Columbus, GA 31901

	 	Monrovia, CA 91016
	Attn: Lisa Lane White

	 	Attn: Steven Streit
	Telephone: (706) 649-2468;

	 	Telephone: (626) 775-3410
	Fax: (706) 644-0612

	 	Fax: (626) 775-3704
	Email: lisawhite@synovus.com

	 	Email: sstreit@greendotcorp.com
	 
	 	 
	With a copy to:

	 	With a copy to:
	 
	 	 
	Michael Smith, Esq.

	 	John Ricci, Esq.
	901 Front Avenue, Ste. 202

	 	Green Dot Corporation
	Columbus, GA 31901

	 	605 East Huntington Drive, Suite 205
	Telephone: (706) 649-2007

	 	Monrovia, CA 91016
	Fax: (706) 644-1957

	 	Telephone: (626) 775-3485
	Email: michaelsmith@synovus.com

	 	Fax: (626) 739-2002
	 

	 	Email: jricci@greendotcorp.com
	 
	 	 
	Any Protest Statement filed under
Section 24.1.2

	 	 
	must be delivered to
Michael Smith, at the mailing

	 	 
	address indicated above, with a copy to:

	 	 
	 
	 	 
	John ReVeal

	 	 
	Nelson Mullins Riley & Scarborough
LLP 101

	 	 
	Constitution Avenue NW

	 	 
	Washington, DC 20001

	 	 
	Telephone: (202) 712-2818

	 	 

     26.15 Schedules. The Schedules to this Agreement, as designated herein and annexed
hereto, shall each be deemed to form an integral part of this Agreement and to be incorporated
herein as if herein set out in full.

     26.16 Counterparts. This Agreement may be executed and then delivered via facsimile
transmission, via the sending of PDF or other copies thereof via e-mail and in one or more
counterparts, each of which shall be an original but all of which taken together shall constitute
one and the same Agreement.

     26.17 Synovus. Notwithstanding anything to the contrary in this Agreement, Synovus is
a Party to this Agreement only for purposes of ARTICLE 11, ARTICLE 17, Section 18.9, ARTICLE 19,
Section 23.7.11, and ARTICLE 24, and only to the extent that Synovus is specifically named in such
ARTICLES and Sections.

     26.18 Specific Performance. The Parties acknowledge and agree that the remedy at
law for any breach by either Party of its covenants and obligations in this Agreement is

 

 

inadequate and that the non-breaching Party, in addition to any other relief available to it,
will be entitled to specific performance by the breaching Party to the extent permitted by
Applicable Law.

     26.19 Non-Solicitation of Retailers. CB&T agrees that it will not, and that any
resulting entity in the event of a Change of Control of CB&T will not, issue prepaid cards (other
than as part of the Program) that are sold in any of the stores identified in column C, “Store
Name,” of Schedule 8.1.2 hereof during the twenty four (24) month period following the
Effective Date.

 

 

     IN WITNESS WHEREOF, this Agreement is executed by the Parties as of the date and year first
above written.

	 	 	 	 	 
	 	COLUMBUS BANK AND TRUST COMPANY

 	 
	 	By:  	/s/ Lisa L. White
 	 
	 	 	Name:  	Lisa L. White 	 
	 	 	Title:  	Senior Vice President 	 
	 
	 	GREEN DOT CORPORATION

 	 
	 	By:  	/s/ Steven W. Streit
 	 
	 	 	Name:  	Steven W. Streit 	 
	 	 	Title:  	CEO 	 
	 
	 	SYNOVUS FINANCIAL CORP.

 	 
	 	By:  	/s/ Lisa L. White
 	 
	 	 	Name:  	Lisa L. White 	 
	 	 	Title:  	Senior Vice President 	 
	 

 

 

Schedule 2.3

Supporting Agreements

	1.	 	Settlement Agency Agreement, dated as of January 1, 2005, as amended, by and between CB&T and
Green Dot.

	2.	 	Fifth Amended and Restated Loan and Line of Credit Agreement, dated as of March 24, 2009 by
and between CB&T and Green Dot.

	3.	 	Fifth Amended and Restated Line of Credit Note, dated March 24, 2009, in the principal amount
of $15 million issued by Green Dot.

	4.	 	Assignment of Accounts, dated March 24, 2009, executed by Green Dot.

	5.	 	Fifth Amended and Restated Security Agreement, dated as of March 24, 2009, by Green Dot in
favor of CB&T.

	6.	 	Fourth Amended and Restated Assignment Agreement, dated as of March 24, 2009, by Green Dot in
favor of CB&T.

	7.	 	ACH Customer Agreement, dated as of April ___, 2008, between Green Dot and CB&T.

	8.	 	Business OnLine Access Agreement, dated as November 15, 2002, by and between Next Estate
Communications, Inc. and CB&T.

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

1

 

Schedule 3.1

Program Products

	 	 	 
	

	 	Prepaid Visa Card

A reloadable Visa prepaid debit card for everyday use.
	 
	 	 
	

	 	Prepaid MasterCard Card

A reloadable MasterCard prepaid debit card for everyday use.
	 
	 	 
	

	 	Prepaid Student Card

A reloadable MasterCard prepaid debit card to help students

safely manage their money.
	 
	 	 
	

	 	Prepaid NASCAR Card

A reloadable prepaid Visa debit card for the ultimate NASCAR fan.
	 
	 	 
	

	 	Online Shopping Card

Shop online safely and securely with a reloadable Visa prepaid debit

card. Make online purchases, play games, download music and more!
	 
	 	 
	

	 	Express Bill Pay Card

Pay bills fast, online or by phone with a reloadable Visa prepaid debit

card. Pay for cable, satellite, cell phone, utilities and more.
	 
	 	 
	

	 	Visa Prepagada

Una tarjeta prepagada Visa que es recargable para uso diario.

 

 

Kmart Reloadable Prepaid Card Products

	 	 	 
	

	 	Prepaid Visa Card

A reloadable Visa prepaid debit card for everyday use.
	 
	 	 
	

	 	Prepaid MasterCard Card

A reloadable MasterCard prepaid debit card for everyday use.

 

 

Schedule 3.8.2(a)

Program Accounts

[***]

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

Schedule 4.1(e)

Green Dot Reports to CB&T

	1.	 	[***]
	 
	2.	 	[***]
	 
	3.	 	[***]
	 
	4.	 	[***]
	 
	5.	 	[***]
	 
	6.	 	[***]
	 
	7.	 	[***]
	 
	8.	 	[***]
	 
	9.	 	[***]
	 
	10.	 	[***]
	 
	11.	 	[***]
	 
	12.	 	[***]
	 
	13.	 	[***]
	 
	14.	 	Any ad hoc report as requested by CB&T related to the Program
	 
	15.	 	[***]

 

			
	***	 	 Confidential material redacted and
filed separately with the Commission

 

 

Schedule 6.2

Oversight Plan

Columbus Bank & Trust Company and Green Dot Corporation:

Oversight Policy and Procedures Program

     This Oversight Policy and Procedures Program (the “Oversight Plan”) is the program required by
Program Agreement by and between Columbus Bank & Trust Company (“CB&T”) and Green Dot Corporation
(“Green Dot”) (the “Agreement”). Capitalized terms not otherwise defined herein have the meaning
givens in the Agreement; except as otherwise stated, references in this Oversight Plan to Schedules
are those Schedules referred to in the Agreement. To the extent the Agreement addresses any matter
with more specificity or detail than it is addressed in this Oversight Plan, or the Agreement
otherwise is inconsistent with this Oversight Plan, then the Agreement shall control except as
expressly stated to the contrary in this Oversight Plan.

Article I

CB&T Control

     1.1 General. CB&T and Green Dot hereby each acknowledge and agree that (a) CB&T has
established the Program; (b) except as otherwise expressly provided in the Agreement, CB&T shall
have full control and continued oversight over the Program, including without limitation all
policies, activities and decisions with respect to the Program; (c) the products and services
offered under the Program pursuant to the Agreement are products of CB&T; and (d) Green Dot shall
serve as CB&T’s administrator and servicer for the Program, to which CB&T has delegated specific
responsibilities relating to the marketing and servicing of the Program, including the marketing
and sale of the Prepaid Cards.

     1.2 CB&T Determinations. As between CB&T and Green Dot with respect to each of their
respective rights and obligations under the Agreement, CB&T has the sole and exclusive right to
determine (i) which System Rules and modifications thereto apply to the Program; (ii) which
federal, State and local laws, court opinions, attorney general opinions, rules and regulations,
and regulatory guidance, regulatory determinations of (or agreements with) or written directions of
any arbitrator or Regulatory Authority, and modifications thereto, apply to the Program or the
Parties hereto and thus are Applicable Laws; (iii) how such System Rules and Applicable Laws apply
to the Program; and (d) how and to what extent pending, settled or decided lawsuits or enforcement
actions affecting CB&T or any other company, and legal and regulatory developments and trends,
should be addressed in the Program; provided, however, that in making such
determinations, CB&T shall consult with Green Dot, shall exercise reasonable and professional
judgment, and shall consult with legal counsel as appropriate.

     1.3 CB&T Amendments. CB&T further reserves the right to amend this Oversight Plan or
the Program Operating Guidelines or other policies and procedures relating to the Program in
consultation with Green Dot, as deemed necessary by CB&T in light of determinations made by CB&T
under Section 1.2. In the event
CB&T concludes that a modification to the Program is required due to a change in Applicable
Law or System Rules, CB&T’s interpretation of Applicable Law or System Rules, or such other
determinations made

 

 

by CB&T under Section 1.2, CB&T shall provide Green Dot written notice with as
much notice as is practicable prior to the adoption of such proposed modification. Green Dot may
raise objections to the proposed modification and in such event, the Parties agree to cooperate and
expedite resolution with respect to the Applicable Law or System Rules. If compliance with the
modification to the Applicable Law or System Rules would result in a material change to the
Program, CB&T agrees to provide Green Dot a commercially reasonable period of time to implement
such material change, taking into account with respect to such period of time any legally-binding
effective date of such modification and the legal, compliance and reputation risks to the Program
and the Parties. Green Dot shall take all actions deemed necessary by CB&T, in CB&T’s commercially
reasonable discretion, taking into account any legally-binding effective date with respect to such
change in Applicable Law or System Rules and the legal, compliance and reputation risks to the
Program and the Parties, to implement the modification in the manner and time period specified by
CB&T. CB&T may seek specific performance under this Section 1.3.

     1.4 CB&T Program Control. Green Dot recognizes and acknowledges that CB&T shall
retain decisional authority and control over the Program in all material respects, and that Green
Dot shall not implement any changes to any aspect of the Program except as expressly stated herein.
CB&T’s control of the Program shall include, without limitation, its rights to exercise its best
judgment in making risk assessments and in determining whether any risks associated with the
Program exceed what is appropriate in CB&T’s good faith judgment.

     1.5 CB&T Control Standard; Consultation. In any action to be undertaken by CB&T with
respect to the Program (including without limit with respect to any change to the Program that CB&T
believes may be required due to a change in Applicable Law, the System Rules, or in response to any
Criticism), CB&T shall provide Green Dot with its reasoned basis for the action to be taken and
implemented. In the event Green Dot, in good faith, disputes a proposed action to be taken by
CB&T, any Party can refer the matter to the Dispute resolution procedures set forth in Section 25.2
of the Agreement.

     1.6 CB&T Final Determination. At the conclusion of the consultation procedures set
forth above, CB&T shall have the final determination as to any changes that may be required or
advisable with respect to the Program, subject to the Dispute resolutions procedures of Section
25.2 of the Agreement. Notwithstanding the foregoing consultation process, in the event that CB&T
determines in its commercially reasonable judgment that a particular action or change to the
Program must be implemented within a specific time period to address a change in Applicable Law,
System Rule, or in response to a Criticism, CB&T shall have the right to implement, and cause Green
Dot to implement, any required change to the Program in any time period that CB&T believes is
necessary or appropriate.

     1.7 Green Dot Termination Right. In the event CB&T determines to implement a change
to the Program following the procedures set forth above and Green Dot determines in good faith and
in its commercially reasonable judgment that
(a) such change in the Program is not required under Applicable Law or the System Rules, which
determination is supported by a legal opinion provided to Green Dot by a reputable law firm, with a
copy of such opinion provided to CB&T, and (b) such a change would cause a Green Dot Material
Adverse Effect, Green Dot may, upon one hundred and eighty (180) days written notice to CB&T,
terminate the

 

 

Agreement; provided, however, that Green Dot shall not have the right
to terminate the Agreement pursuant to this Section 1.7 if it does not issue a termination notice
within sixty (60) days following CB&T’s decision to implement the change. Any termination by Green
Dot pursuant to and permitted by this Section 1.7 shall be without any payment of liquidated
damages or early termination payments of any kind by one Party to the other; provided that
Green Dot shall pay CB&T the conversion expenses associated with such termination. For purposes of
this Section 1.7 only, “Green Dot Material Adverse Effect” means that Green Dot’s income from the
Program for the [***] would be more than [***] percent ([***] %)
lower than its income for the [***] period.

     1.8 Program Operating Guidelines. The Parties acknowledge and agree that, as of the
Effective Date, the terms and provisions of Schedule 6.5.1 (the “Program Operating Guidelines”)
shall apply with respect to the manner in which Prepaid Cards shall be made available to consumers
and the manner in which the Program shall operate. The Parties may amend the Program Operating
Guidelines as provided in Section 3.2.1 of the Agreement. The Parties agree to abide by the Program
Operating Guidelines as in effect at any given time in performing their obligations under the
Agreement.

Article II

Consumer Protection and Compliance

     2.1 Development and Delivery of Customer Agreements. Green Dot shall cooperate with
CB&T to develop, and shall, in connection with the issuance of a Prepaid Card, provide the Customer
with the Customer Agreement and any additional Materials related to the Program, in each case as
such Customer Agreement and other Materials are approved by CB&T pursuant to the terms of the
Agreement. All charges and fees applicable to the products and services offered pursuant to the
Prepaid Card Program (or any other Program under the Agreement) shall be fully and completely
disclosed in the Customer Agreement; provided, however, that the terms and
conditions applicable to any ancillary products or services may be disclosed in a separate
agreement related to such product or service or in a supplement to the Customer Agreement.

     2.2 Review and Approval of Changes to the Process.

          2.2.1 Standard Process. In the event Green Dot desires to change the New Relationship
Process in any material way, Green Dot shall first present the proposed changes to CB&T for review
as set forth herein and may not implement the change unless and until CB&T has approved such
proposed change. CB&T shall
review the proposed changes and provide any comments or modifications as promptly as
reasonably possible.

          2.2.2 Emergency Process. Notwithstanding Section 2.2.1, in the event that (i) Green
Dot identifies circumstances requiring immediate changes to the New Relationship Process either to
(1) protect CB&T or Green Dot against money laundering, losses due to fraud, computer hacking or
viruses, or (2) ensure compliance with the Bank Secrecy Act or the laws, regulations, rules and
sanctions administered by the Office of Foreign Assets Control, and (ii) in such event Green Dot in
good faith determines that changes to the New Relationship Process

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

must be implemented immediately
to avoid the foregoing losses or to ensure material compliance with the Bank Secrecy Act or the
laws, regulations, rules and sanctions administered by the Office of Foreign Assets Control, then
Green Dot may implement such changes (the “Emergency Changes”) without first notifying CB&T,
provided that Green Dot promptly reports such Emergency Changes to CB&T and implements such
modifications to the Emergency Changes as CB&T in its reasonable discretion determines to be
necessary, appropriate or prudent.

     2.3 Marketing Initiatives. Green Dot shall obtain the prior approval of CB&T with
respect to any marketing initiatives under the Program that it desires to implement as set forth
herein. In the event Green Dot desires to implement a new marketing initiative, Green Dot shall
present the proposed initiative to CB&T for review and may not implement the marketing initiative
unless and until CB&T has approved such initiative. CB&T shall review the proposed marketing
initiative and provide any comments or modifications as promptly as reasonably possible.

     2.4 Customer Service.

          2.4.1 Servicing of Accounts by Green Dot. Green Dot shall service, administer and
arrange for such trained personnel as are necessary or appropriate for servicing the Accounts in
accordance with the Service Level Standards set forth in Schedule 6.13.1. With respect to
any servicing activity not specifically identified in Schedule 6.13.1, Green Dot shall
provide such services at a commercially reasonable standard of care consistent with industry best
practices as approved by CB&T under the Agreement. Any material changes to the anticipated Service
Level Standards set forth in Schedule 6.13.1 shall be approved by CB&T in its commercially
reasonable discretion. CB&T and Green Dot shall establish the criteria and procedures for directing
Customer calls and correspondence to CB&T.

          2.4.2 Customer Service Standards. CB&T shall develop Customer service standards for
servicing that are designed to promote Customer satisfaction and to promote the preservation and
growth of the Customer base. CB&T may, but shall not be required to, monitor or at any time audit
or otherwise review compliance with standards to confirm that required levels be maintained. CB&T
may request additional Customer service standards. If CB&T receives any guidance, complaints or
comments from any Regulatory Authority or System or is required to do so by Applicable Law, CB&T
and Green Dot shall work together to alter or amend such Customer service standards to reasonably
address such concerns.

          2.4.3 Customer Surveys. At CB&T’s request, no more frequently than two (2) times each
year, Green Dot shall conduct Customer surveys to assess Customer satisfaction. Such surveys shall
be developed jointly by CB&T and Green Dot, and Green Dot shall share the results of all such
surveys with CB&T.

Article III

Retailers, Resellers, Merchants, and Third Party Service Providers

     3.1 General. The approval, establishment, amendment and termination of relationships
with Retailers, Resellers, Merchants and Third Party Service Providers, and the

 

 

terms of the
agreements with such parties, shall be as set forth in the Agreement, including, without
limitation, Article 8 thereof.

     3.2 Compliance by Retailers, Resellers and Third Party Service Providers. Green Dot
shall be responsible for the conduct and monitoring of Retailers, Resellers and Third Party Service
Providers with respect to all aspects of their performance under the Program, including without
limitation their respective compliance with the Agreement, Applicable Law, System Rules, their
respective Retailer, Reseller and Third Party Service Provider agreements, and the Program
Operating Guidelines and the Oversight Plan. Green Dot shall be liable to and indemnify CB&T and
hold CB&T harmless for Green Dot’s, Retailers’, Resellers’ or Third Party Service Providers’
actions, failures to act or failure to comply with Applicable Law, System Rules, the Agreement or
the applicable Retailer, Reseller or Third Service Provider Agreement, and the Program Operating
Guidelines and this Oversight Plan to the extent such actions, failures to act, or failure to
comply relate to the Program.

Article IV

Reviews of Administrative and Consumer Materials; Retention of Program Materials

     4.1 General Approval. Except as otherwise expressly provided herein or in the
Agreement, the Parties shall mutually develop all Materials; provided, however,
that CB&T shall have final approval over all Materials and New Materials. All Materials shall
comply with the Agreement, the System Rules and Applicable Law. Green Dot shall not use any
Materials or New Materials unless CB&T has expressly approved such Materials or New Materials.
Green Dot shall promptly submit to CB&T copies of all New Materials it contemplates using in
connection with the Program, and CB&T shall promptly approve or reject such New Materials in its
reasonable discretion. In the event that CB&T has not responded to Green Dot’s proposal to approve
specific New Materials within fifteen (15) Business Days of CB&T’s receipt from Green Dot of the
form of such New Materials, Green Dot may refer the matter to the Dispute resolution procedures set
forth in Section 25.2 of the Agreement; provided, however, if New Materials are
materially or substantively changed by Green Dot after Green Dot’s initial submission of such New
Materials to CB&T for approval, the foregoing fifteen (15) Business Day time period for review
begins anew upon Green Dot’s submission of such modified New Materials to CB&T.

     4.2 Amendment to Materials. In the event there is a change in Applicable Law or
System Rules, Green Dot and CB&T shall, in advance of the effective date of
any such change (when such change has an effective date), coordinate a review of all Materials
that could be affected by such change, and Green Dot shall implement all required changes to the
Materials as determined by CB&T, in consultation with Green Dot, pursuant to the provisions of
Section 3.2.1 of the Agreement. CB&T may require Green Dot to amend previously approved Materials
as necessary to comply with Applicable Law, System Rules, or prudent industry practice.
[***] shall bear all reasonable costs related to any changes to the Materials required
hereunder. In the event of a modification to the Customer Agreement that requires a change to the
Prepaid Cards, informational disclosures, Prepaid Card carrier, or other Materials, CB&T and Green
Dot shall

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

agree to an implementation process that enables Green Dot to utilize any existing
inventories of such materials to the extent practicable and to the extent such use would comply
with Applicable Law and System Rules.

     4.3 Delivery of Materials. Green Dot shall provide CB&T with copies of any and all of
the Materials, including advertisements, Green Dot’s policies and procedures promulgated in
connection with the Agreement, Materials relating to Customer service by Green Dot under the
Program, training materials, call center scripts and form letters, and any other documentation or
processing information related to the Program which CB&T may request. Without limiting the
foregoing, Green Dot shall provide CB&T with copies of Green Dot’s policies and procedures relating
to the Program when such policies or procedures are materially modified and, in any event, at least
annually.

Article V

Bank Secrecy Act/Anti-Money Laundering Compliance

     Green Dot shall comply with the obligations of the Bank Secrecy Act and implement the
comprehensive Bank Secrecy Act, anti-money laundering, and OFAC program (the “BSA/AML/OFAC
Procedures”) approved by CB&T and as set forth in Schedule 6.8, designed specifically to
address the products and services offered pursuant to the Program. Green Dot shall maintain the
BSA/AML/OFAC Procedures, and such other compliance measures, including a system of internal
controls to assure ongoing compliance with the Bank Secrecy Act, independent testing of the
BSA/AML/OFAC Procedures, the designation of an individual or individuals responsible for
coordinating and monitoring the BSA/AML/OFAC Procedures and training for appropriate personnel.
Green Dot and CB&T shall coordinate complete reviews of the BSA/AML/OFAC Procedures and any other
Green Dot Bank Secrecy Act, anti-money laundering, and OFAC program as it relates to the Program at
least annually, and more frequently when new enforcement trends, regulatory guidance, or changes to
Applicable Law suggest that such reviews are advisable in CB&T’s reasonable determination.

Article VI

Program Audits

     6.1 Green Dot Audit Plans. Green Dot shall establish and maintain an internal audit
plan for the Program and its obligations under the Agreement as
approved by the audit committee of Green Dot’s board of directors. Green Dot shall also
establish and maintain an audit plan applicable to Retailers, Resellers and Third party Service
Providers to ensure compliance by each of them with Applicable Law, System Rules, and the Retailer
Agreements, Reseller Agreements, and Third Party Service Provider agreements, as applicable. Green
Dot represents and warrants that its audit plans shall be consistent with best industry practices.
Green Dot shall provide a copy of its audit plans to CB&T, and shall respond in good faith to
address any concerns raised by CB&T, including with respect to the frequency, content and scope of
the audits. Without limiting the foregoing, CB&T may require that Green Dot perform an audit of any
specified Retailers, Resellers or Third Party Service Providers, pursuant to an audit plan and
scope acceptable to CB&T in its commercially reasonable discretion. Green Dot shall submit a
written audit report to CB&T in connection with each audit, and provide CB&T with any additional
information requested with respect to any material issues of concern identified in the

 

 

audit or by
CB&T. Green Dot warrants that, as of the date of the submission of each such audit report to CB&T
that the report is true, correct, complete, and not misleading. Upon Green Dot’s determination that
any information contained in any such audit report is incorrect, incomplete or misleading in any
way, Green Dot shall immediately notify CB&T of the same.

     6.2 CB&T and System Audits. During the Term, and solely to the extent related to
Confidential Information obligations of ARTICLE 16 of the Agreement and books and records retention
under Section 18.6 of the Agreement, for a period of two (2) years thereafter: (a) CB&T and CB&T
auditors may conduct audits of Green Dot as reasonably necessary to confirm compliance with the
Agreement, the System Rules and Applicable Law, including a review of Green Dot’s facilities and
its books or records related to its performance of the Agreement; and (b) any System listed on
Schedule 7.1 may conduct audits of Green Dot as necessary or appropriate under System Rules
to confirm compliance with the applicable System Rules, including, to the extent necessary, a
review of Green Dot’s Third Party Service Providers’ facilities.

     6.3 Regulatory Audits. Green Dot agrees and acknowledges that any Regulatory
Authority may audit Green Dot, Retailers, Resellers or Third Party Service Providers with respect
to the Program, and Green Dot shall, and shall require each Retailer, Reseller and Third Party
Service Provider to, promptly supply such auditing entities with reasonable and appropriate access
to their respective facilities and requested information.

     6.4 Cooperation. Green Dot shall cooperate with any audit by CB&T, CB&T’s auditors,
any Regulatory Authority, or any applicable System, and shall require all Retailers, Resellers and
Third Party Service Providers to cooperate with any audit by any Regulatory Authority or applicable
System. Green Dot shall and shall require each Retailer, Reseller and Third Party Service Provider
to provide services pursuant to the Agreement in a manner that permits audit access as contemplated
by Section 10.2.4 of the Agreement without violating the confidentiality of any information not
related to the Program.

     6.5 BSA Audits. No less frequently than annually, Green Dot shall engage an
independent auditing firm acceptable to CB&T in its commercially
reasonable discretion to conduct a complete audit of Green Dot’s compliance with the
applicable Bank Secrecy Act, AML and OFAC requirements as well as BSA/AML/OFAC Procedures, which
shall include, without limitation, a review of Green Dot’s policies and procedures in place with
respect to identifying the number of sales of Prepaid Cards at any one Retailer or Reseller
location in one day, limiting the number of Prepaid Cards activated by any one individual with the
same social security number, and limiting the Load Amount of each Prepaid Card.

Article VII

Security Breach and Disaster Recovery

     7.1 Compliance with Agreement. Green Dot shall comply with the security breach and
disaster recovery requirements set forth in Article 14 of the Agreement.

 

 

     7.2 Security Testing. [***] shall cause, at its expense, testing of
[***] security systems and safeguards as set forth herein. Such testing should include,
but not be limited to, penetration testing, PCI testing, and vulnerability scans.

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

Schedule 6.5.1

Program Operating Guidelines

Background

These Green Dot Program Operating Guidelines (the “Operating Guidelines” or
“Guidelines”) support the Prepaid Card Program established by Columbus Bank & Trust Company
(“CB&T”) and Green Dot Corporation (“Green Dot”) under the Program Agreement by and
between CB&T and Green Dot (the “Agreement”). Capitalized terms not otherwise defined
herein have the meaning givens in the Agreement; except as otherwise stated, references in these
Guidelines to Schedules are those Schedules referred to in the Agreement; references to Appendices
are to Appendices to these Guidelines.

Separate from the Green Dot Program, CB&T continues to originate and services its own prepaid card
programs. These Operating Guidelines also define the operational policies for oversight and control
with respect to this third party prepaid card program, with focus primarily on Issuance and Network
Services.

Program Setup and Operation

Program Approval

All new programs to be conducted under the Agreement, and modifications to existing
programs and new functionality to any existing program (collectively, “New
Programs”), must be approved by CB&T prior to implementation. Green Dot must submit all
relevant information to CB&T using the Program Approval Form (Appendix A). This
form must provide all necessary details that pertain to the New Program.

Upon receipt of the Program Approval Form, CB&T will coordinate a meeting with all prepaid
stakeholders for review and CB&T approval. The stakeholders will approve the New Program
using the New Products and Third Party Partners Checklist (Appendix B). Approval
from stakeholders may be provided via email, as long as it is attached to the New Products
and Third Party Checklist for the bank files. CB&T works with the card associations and
processor, as needed, to change existing programs or to launch new programs. CB&T will
notify Green Dot of all approvals or required changes via email.

Approval of Materials

All Program Materials, including advertising, must be reviewed and approved by CB&T. Green
Dot must provide CB&T electronic copies of all branded Materials via email, and CB&T
compliance and other staff will review the Materials. The CB&T prepaid team also provides
feedback on all Materials received for review.

If the Materials are branded MasterCard or Visa, they must also be submitted to the
respective association for review and approval. Each association has its preferred process

 

 

for approval of materials. The specific daily procedures are documented in the Green Dot
Procedure Manual.

Retailer and Reseller Approval

All new Retailers and Resellers who distribute Prepaid Cards in their store locations must
be approved by CB&T prior to participation in the Program launch. Retailers participating
in the Program prior to the Effective Date of the Agreement need not be re-approved by
CB&T; provided, however, that CB&T may withdraw approval for any Retailer as provided in
the Agreement.

Approval of Retailers is provided through review of the Prepaid Card Sales/Reload Network
Merchant Application (the “Merchant Approval Form,” Appendix C). Green Dot
must submit the Merchant Approval Form to CB&T for review and approval, which review and
approval is conducted by [***]. If the stakeholders have any concerns with the
proposed Retailer, it may be referred to the Card and Payment Oversight Committee for
review.

[***] Retailer and certain of its principals. Green Dot will obtain the
additional information by designating that additional information is required from the
Retailer on the Merchant Approval Form.

CB&T will take into consideration [***] when requesting additional due
diligence.

Third Party Service Provider Application Approval Policy

All new Third Party Service Providers (“TPSPs”) must be approved by CB&T prior to
Green Dot entering into a servicing relationship with the TPSP. TPSPs providing services
under the Program prior to the Effective Date of the Agreement need not be re-approved by
CB&T; provided, however, that any new TPSP must be approved by CB&T and CB&T may withdraw
approval of any TPSP as provided in the Agreement.

Approval of TPSPs is provided through review of the Prepaid Card Sales/Reload Network Third
Party Service Provider Application (the “TPSP Approval Form,” Appendix D).
Green Dot must submit the TPSP Approval Form to CB&T for review and approval, which review
and approval is conducted by [***] any concerns with the proposed TPSP,
[***].

[***] TPSP and certain of its principals. Green Dot will obtain the additional
information by designating that additional information is required from the TPSP on the
TPSP Approval Form.

CB&T will take into consideration [***] when requesting additional due
diligence.

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

New Relationship Process Approvals

The process for establishing new Accounts for new customers (the New Relationship Process) is
outlined on Appendix F. Green Dot will follow the New Relationship Process flow defined
for new relationship processing and loading/reloading accounts. CB&T must approve any modifications
to the New Relationship Process as provided in the Agreement and the Oversight Plan.

Activating Accounts

Green Dot will verify new customer identities following the CIP process outlined on
Appendix E. Green Dot will open and activate new Accounts following the procedures outlined
on Appendix F.

Reload Network

As settlement agent for the Green Dot Reload Network (GDRN), CB&T requires that all new partners
for the GDRN obtain approval from CB&T. CB&T has developed a process for due diligence of all
reload network partners. Partners are classified according to the type of business that will be
transacted through the network [***].

[***] provides support for all of the [***].[***] provides
[***]. All reports and wire transfers [***].

Green Dot Reload Network Partner approval procedures [***].

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

Appendix A

Program Approval Form

Program Information

o New prepaid card program

o Modification to existing prepaid card program

o Additional service offering for existing prepaid card program (example, Bill Payment)

General 

	 	     	 	 	 	 	 
	Program Name	 	 	 	 	 	 
	Type of Program

	 	     if “other” describe                     	 
	 
	 	 	 	 	 	 
	Please Briefly Describe Your Card
Program focusing on who the card
will be marketed to and how

	 	Describe:                                                            	 
	 	 	 	 	 
	How Program is to be Marketed

	 	o Radio Advertising
	o Sales Presentations
	 

	 	o Television Advertising
	o Sales J-Hooks
		 	o Internet Advertising
	o Sales Brochures
	 

	 	o Print Advertising
	o Other:
	 

	 	o Cardholder Applications	 	 
	 
	Networks Used (check all that apply)

	 	o MasterCard
	 	o Cirrus
	 	o Maestro        
	 

	 	o Visa
	 	o Interlink
	 	o Plus
	Card Attributes	 	o Non Reloadable	 	o Personalized (name embossed; card mailed)
		 	o Reloadable	 	o Non-Personalized, instant issue (name collected but not embossed)
	Co Brand other than Green Dot	 	o No	 	o Yes      If Yes, complete Contact Information below
	Co Brand Company Name
	 	 	 	 	 	 
	Co Brand Contact Name
	 	 	 	 	 	 
	Co Brand Contact Email Address
	 	 	 	 	 	 
	Co Brand Mailing Address
	 	 	 	 	 	 

	 	 	 
	City
	 	 
	State

	 	Zip
	Phone Number

	 	
Fax Number

Desired
Program Start Date*

 

			
	*	 	Depending on production timelines, actual date for program start may be earlier or later.
Card and materials production and delivery typically takes 6-8 weeks from association approval.

	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	Total Estimated Cards	 	 	Total Estimated Open
Accounts on File	 	 	Total Estimated Annual	 
	Program Estimates	 	Issued	 	 	(average per month)	 	 	Funding	 
	1st 12 months of program
	 	 	 	 	 	 	 	 	 	 	 	 
	2nd 12 months of program
	 	 	 	 	 	 	 	 	 	 	 	 
	3rd 12 months of program
	 	 	 	 	 	 	 	 	 	 	 	 

	 	 	 	 	 
	Card Funding (check all that apply)	 	o By Corporation (Corporate Transfer, Corporate Funds)
	 	 	o ACH to Card (Direct Deposit, cardholder requested approved)
		 	o Credit Card Load
	 	 	o Money Transmitter Load (Consumer Funds) Name of Money Transmitter:                     
	 	 	o Load at retail location
	 	 	
	Cardholder Relationship to
Green 	 	o Consumer	 	 
	Dot/Co-Brand Partner

	 	o Distributor

(of sponsor’s/sponsor client’s
product(s))
	 	o Employee 
(of sponsor or
sponsor’s client)
	 	 	o Other (describe)                                                             

 

 

Account Card Issuance

	 	 	 
	Item	 	Details
	Applicable BIN(s)

	 	o New BIN Required
	 

	 	o Existing BIN:
	 
	 	 
	Account Expiration

	 	o Rolling from Issuance Term:
	 

	 	o Fixed End Date (MM/YY):                     
	 
	 	 
	Card Issuance

	 	o Active, no blocks
	 

	 	o Inactive, blocks must be removed
	 
	 	 
	If
Card is Issued w/ CRV, how will
it CRV be removed? (check all that
apply)

	 	o
IVR
o Live Operator Call
	 

	 	o
Activate upon
1*  transaction or via Other Business Rule:                     
	 

	 	o Bank or Third Party Website
	 

	 	o TSYS Prepaid Cardholder Website
	 
	 	 
	Card Delivery

	 	o
1st Class Mail to Cardholder
	 

	 	o Bulk to Corporation or Other Third Party
	 

	 	o Inventoried for Instant Issue
	 

	 	o Other — Describe:                     
	 
	 	 
	Secondary Card Can Be Issued 

o Yes o No

(if Yes, complete all at right)

	 	How Many secondary cards possible per account?                    
	 

	 	How is the secondary cardholder(s) related to the primary cardholder?
	 

	 	o Immediate Family or Relative (only)
	 

	 	o Company Employee
	 

	 	o Other
	 
	 	 
	 

	 	How is Secondary Cardholder Information Collected?
	 

	 	o In Person By Third Party Sponsor
	 

	 	o In Person By Bank Sponsor
	 

	 	o Cardholder Enters Information via Internet
	 

	 	o Corporation on Other Third Party Supplies Cardholder Information
	 

	 	o Other — Describe:                     
	 
	 	 
	 

	 	Secondary Cardholder Information Collected
	 

	 	o Name      o Address      o Email Address      o Phone Number
	 

	 	o Social Security Number      o Date Of Birth
	 

	 	o
Other — Describe:                     
	 
	 	 
	 

	 	Secondary Cardholder Information Verification
	 

	 	o By Sponsor
	 

	 	o By TSYS Prepaid
	 

	 	o Corporate Funded Not Required
	 

	 	o Other Not Required (Explain Why:                     )
	 

	 	Describe any business rules unique

to secondary card:                     

 

 

Materials Production

Please attach materials designs if available — all materials
must be approved by bank.

	 	 	 
	Cardholder Agreement  Review:

	 	Complete
	 

	 	      o Yes      o No

	 	 	 
	Cardholder
Loading/Balance Limitations

	 	o Initial Load: Minimum      Maximum
	 

	 	o Daily Load: Minimum $           Maximum $
	 

	 	o Monthly Load: Minimum $           Maximum $
	 

	 	o Maximum Number of Loads Per Day
	 

	 	o Maximum Card Balance:

Cardholder Fee Changes

	 	 	 	 	 
	Item	 	Cardholder Fees	 	Details
	o Signature based transaction
	 	$	 	 
	o PIN/POS based transaction
	 	$	 	 
	o ATM withdrawal — U.S.
	 	$	 	 
	o ATM withdrawal — International
	 	$	 	 
	o ATM balance inquiry
	 	$	 	 
	o Overdraft fee
	 	$	 	 
	o Replacement card fee
	 	$	 	 
	o Monthly Account maintenance fee
	 	$	 	Waived for                      months from issuance date
	o Monthly Inactivity fee
	 	$	 	Charged after                      days of inactivity
	o Card to Card transfer
	 	$	 	 
	o E-Gift
	 	$	 	 
	o IVR Call fee
	 	$	 	 
	o Live Operator Call fee
	 	$	 	 
	o Custom Fee
	 	$	 	 
	o Custom Fee
	 	$	 	 

Special Notes:

Transaction Processing

Selective
Authorization: o
Yes     
o
No

	 	 	 	 	 	 	 	 	 
	Merchant Category Code or Merchant ID	 	Action	 	Business Rule (if applicable)	 
	Example: Gambling
	 	o Approve	 	þ Decline	 	 	 	 
	 
	 	o Approve	 	o Decline	 	 	 	 
	 
	 	o Approve	 	o Decline	 	 	 	 
	 
	 	o Approve	 	o Decline	 	 	 	 
	 
	 	o Approve	 	o Decline	 	 	 	 

	 	 	 	 	 
	Estimated Transaction Type
	 	ATM Withdrawal      
	 	 
	(assign % to each)
	 	PIN POS
	 	 
	 
	 	Signature POS	 	 
	ATM Withdrawal Daily Limit
	 	o Number of Transactions	 	o Dollar Volume
	POS Daily Limit
	 	o Number of Transactions	 	o Dollar Volume
	Anticipated Net Daily
Settlement Volume (in $)
	 	Launch	 	1 Yr from Launch

Service
Codes

o 521 Service Code — Domestic Use Only — Instant Issue

o 121 Service Code

Additional Comments

 

 

Appendix B

New Products and Third Party Partner Checklist

NEW PRODUCTS & THIRD PARTY PARTNERS

CHECKLIST

	 	 	 	 	 	 	 
	o New Product

	 	o  New 3rd
Party
	 	o Modification
	 	Name:
	 

	 	 	 	 	 	Brief Description:
	o Retail	 	o Commercial	 	 
	 
	 	 	 	 	 	 
	ACH Review:
	 	 	 	 	 	 
	o Approve

	 	o Decline
	 	o Conditions	 	 
	Signature:

	 	 	 	 	 	Date:
	 
	 	 	 	 	 	 
	Audit Review:
	 	 	 	 	 	 
	o Approve

	 	o Decline
	 	o Conditions	 	 
	Signature:

	 	 	 	 	 	Date:
	 
	 	 	 	 	 	 
	BankCard Review:	 	 	 	 
	o Approve

	 	o Decline
	 	o Conditions	 	 
	Signature:

	 	 	 	 	 	Date:
	 
	 	 	 	 	 	 
	Compliance/BSA/AML Review:	 	 	 	 
	o Approve

	 	o Decline
	 	o Conditions	 	 
	Signature:

	 	 	 	 	 	Date:
	 
	 	 	 	 	 	 
	Compliance Regulatory Review:	 	 	 	 
	o Approve

	 	o Decline
	 	o Conditions	 	 
	Signature:

	 	 	 	 	 	Date:
	 
	 	 	 	 	 	 
	Corporate Banking Review:	 	 	 	 
	o Approve

	 	o Decline
	 	o Conditions	 	 
	Signature:

	 	 	 	 	 	Date:
	 
	 	 	 	 	 	 
	Credit Review:
	 	 	 	 	 	 

 

 

	 	 	 	 	 	 	 
	o Approve

	 	o Decline
	 	o Conditions	 	 
	Signature:

	 	 	 	 	 	Date:
	 
	 	 	 	 	 	 
	Finance Review:
	 	 	 	 	 	 
	o Approve

	 	o Decline
	 	o Conditions	 	 
	Signature:

	 	 	 	 	 	Date:
	 
	 	 	 	 	 	 
	Info Security Review:	 	 	 	 
	o Approve

	 	o Decline
	 	o Conditions	 	 
	Signature:

	 	 	 	 	 	Date:
	 
	 	 	 	 	 	 
	Insurance Review:	 	 	 	 
	o Approve

	 	o Decline
	 	o Conditions	 	 
	Signature:

	 	 	 	 	 	Date:
	 
	 	 	 	 	 	 
	Legal Review:
	 	 	 	 	 	 
	o Approve

	 	o Decline
	 	o Conditions	 	 
	Signature:

	 	 	 	 	 	Date:
	 
	 	 	 	 	 	 
	Marketing Review:	 	 	 	 
	o Approve

	 	o Decline
	 	o Conditions	 	 
	Signature:

	 	 	 	 	 	Date:
	 
	 	 	 	 	 	 
	Operations Review:	 	 	 	 
	o Approve

	 	o Decline
	 	o Conditions	 	 
	Signature:

	 	 	 	 	 	Date:
	 
	 	 	 	 	 	 
	Risk Management Review:	 	 	 	 
	o Approve

	 	o Decline
	 	o Conditions	 	 
	Signature:

	 	 	 	 	 	Date:
	 
	 	 	 	 	 	 
	Technology Review:	 	 	 	 
	o Approve

	 	o Decline
	 	o Conditions	 	 
	Signature:

	 	 	 	 	 	Date:

 

 

	 	 	 
	Executive Review
	 	 
	Retail:

	 	Date:
	 
	 	 
	Commercial:

	 	Date:

 

 

Appendix C

Merchant Application

Tell Us About Your Business

	 	 	 
	Type of Business:

	 	Industry Type:
	      o       Sole Proprietorship

	 	      o       Retail
	      o       Corporation

	 	      o       Restaurant
	      o       Partnership

	 	      o       Fast Food
	      o       Medical or Legal Corporation

	 	      o       Hotel/Motel
	      o       Association/Estate/Trust

	 	      o       Internet
	      o       Tax Exempt

	 	      o       Mail Order / Telephone Order
	      o       Government

	 	      o       Gym
	      o       Limited Liability Company

	 	      o       Catalog
	 
	 	 
	Type of Goods or Services Sold
	 	 

	 	 	 	 	 
	Business Name
	 	 	 	 
	 
	 	 	 	 
	Business Legal Name

	 	 	 	Contact Name
	 
	 	 	 	 
	Federal Tax ID (SS# for Sole Proprietors)

	 	o     FEIN
	 	Contact Phone #
	 

	 	o     SS#	 	 
	Business Phone #

	 	 	 	Mailing Address Name
	 
	 	 	 	 
	Business Street Address

	 	 	 	Mailing Address
	 
	 	 	 	 
	Business Street Address

	 	 	 	Mailing Address
	 
	 	 	 	 
	City                      
                            State

	 	Zip
	 	City                   
                 State    
                      
     Zip
	 
	 	 	 	 
	Number of Locations

	 	 	 	     o

Section 2: Complete this section if checked (     )

	 	 	 	 	 	 	 	 	 
	Name
of Primary Owner / Officer / Partner

	 	SSN
	 	Percentage
	 	Phone #
	 	DOB
	(First, Middle, and Last Name Required)

	 	 	 	Owned	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	Title
	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	Residence Address

	 	City
	 	State
	 	Zip	 	 
	 
	 	 	 	 	 	 	 	 
	Drivers License #

	 	Expiration Date
	 	Date Issued
	 	State
	Copy of License
	 

	 	 	 	 	 	Issued
	Attached
	 

	 	 	 	 	 	 	 	o     Yes
	 

	 	 	 	 	 	 	 	o     No
	 
	 	 	 	 	 	 	 	 
	Name
of Secondary Owner / Officer / Partner

	 	SSN
	 	Percentage
	 	Phone #
	 	DOB
	(First, Middle, and Last Name Required)

	 	 	 	Owned	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	Title
	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	Residence Address

	 	City
	 	State
	 	Zip	 	 
	 
	 	 	 	 	 	 	 	 
	Drivers License #

	 	Expiration Date
	 	Date Issued
	 	State
	Copy of License
	 

	 	 	 	 	 	Issued
	Attached
	 

	 	 	 	 	 	 	 	o     Yes
	 

	 	 	 	 	 	 	 	o     No

	 	 	 	 	 	 	 
	 

	 	 	 	Date Business Began:
	 	Copy of Business License and
	 

	 	 	 	 	 	Last 2 years of financials
	 

	 	 	 	Years at Location:
	 	attached:
	Total Annual Gross Sales

	 	Total Annual Ticket Sales
	 	 	 	Yes (  )
	 

	 	 

	 	Number of Employees:
	 	No (  )

 

 

Authorized Signatures

Merchant
acknowledges that (i) Federal law requires financial institutions to obtain sufficient
information to verity Merchant’s identity, (ii) Merchant may be asked several questions and to
provide one or more forms of identification to fulfill this
requirement, (iii) and in some instances
Bank may use outside sources to confirm the information.

CREDIT
CHECK OF OWNERS / OFFICERS / PARTNERS

The
undersigned owner(s)/officer(s)/partner(s) of Merchant hereby authorize Bank to obtain their
business and personal credit reports, including reports from consumer reporting agencies, and to
request information from credit references, including but not limited to any banking institution
concerning such individual’s financial or credit status and
permit any such reference to release
such information to Bank. If such individual(s) asks Bank whether or not a consumer report was
requested, Bank will tell such person, and if Bank received a report, Bank will give such person
the name and address of the agency that furnished it. The undersigned
owner(s)/officer(s)/partner(s) waive any claim against and fully release such credit references and Bank from any and
all liability related to disclosure of such information.

MERCHANT APPLICATION:

If accepted to participate, or to continue participation, in Green Dot prepaid card program sales
and network, the above named Merchant hereby agrees with the Bank to comply with the foregoing and
with all of the terms and conditions specified herein and to be set forth within a separate
merchant agreement. The undersigned owner(s)/officer(s)/partner(s) represent and warrant to Bank
that they have the power and authority to sign this Application on
behalf of Merchant, that their
signatures below are duly authorized and that, upon approval of this application by Bank, the
Merchant Agreement shall be the valid and binding obligation of Merchant, enforceable against
Merchant in accordance with its term.

By signing the Merchant Application, Merchant acknowledges that Green Dot and its Bank may decline
to accept Merchant’s application to participate in its the
program.

	 	 	 	 	 
	Printed Name of Owner(s)/Officer(s)/Partner(s)

	 	Signature
	 	Date
	 
	Printed Name of Owner(s)/Officer(s)/Partner(s)

	 	Signature
	 	Date

If the box in the heading for Section 2 above is checked, in addition to the information
provided in the application above, please provide the information outlined below.

The issuance of this application does not imply that an offer is being made to conduct business
with the recipient. We reserve the right to accept any complete response, or portion thereof, or
to accept none of the responses. We make no commitment and are not obligated to any respondent.

Company information

	1.	 	Please describe Company history to include:

	 	a.	 	When Founded.
	 
	 	b.	 	Number of locations and what regions.
	 
	 	c.	 	Number of customers.
	 
	 	d.	 	Number of employees.

 

 

	 	e.	 	Website address.
	 
	 	f.	 	Previous business with Green Dot or its issuing banks
	 
	 	g.	 	Major shareholders/stakeholder.

	2.	 	Please describe the nature of all of your major business lines, major markets served,
products offered, operating units, subsidiaries and affiliated companies.
	 
	3.	 	Provide audited financial statements for the previous two fiscal years and a non-audited
statement for the most recent quarter-end with a comparison statement for the prior year.
Financial statements should include the following:

	 	a.	 	Income/Operating Statements
	 
	 	b.	 	Balance Sheets
	 
	 	c.	 	Cash Flow Statements and/or statements of change in financial position
	 
	 	d.	 	Appropriate footnotes to above statements and all related schedules, including
debt terms and schedules, and contingent liabilities.
	 
	 	e.	 	Statement of Capital Investments made over the last 2 years.
	 
	 	f.	 	If your company receives venture capital funding, please provide information
as to how many rounds of funding have taken place, the companies and
amount of the funding.

	4.	 	Provide any company literature, brochures, articles, pictures, etc. that would be
appropriate for our assessment of Company.
	 
	5.	 	Provide information regarding any and all lawsuits, liens, restraining order, consent
decrees, foreclosures or other legal/financial actions either pending, in progress or which
have been brought against Company or any of its officer/principals in the past 3 years.
	 
	6.	 	Identify any jurisdictional, government (federal, state, local), and other regulations or
regulatory bodies (e.g. FTC, OSHA, SEC, etc.) that constrain your business operations.

 

 

Appendix D

Third Party Service Provider Application

Tell Us About Your Business

	 	 	 
	Type of Business:

	 	Type of Provider
	     o     Sole Proprietorship

	 	     o     Customer Service
	     o     Corporation

	 	     o     Fulfillment/Packaging
	     o     Partnership

	 	     o     Printing
	     o     Medical or Legal Corporation

	 	     o     Technology/Processing
	     o     Association/Estate/Trust

	 	     o     Collections
	     o     Tax Exempt

	 	     o     Retailer to sell prepaid products
	     o     Government

	 	     o     Reseller to sell prepaid products
	     o     Limited Liability Company

	 	     o     Other Describe:                                         
	 
	 	 
	Business Name
	 	 

	 	 	 	 	 
	Business Legal Name

	 	 	 	Contact Name
	 
	 	 	 	 
	Federal Tax ID (SS# for Sole Proprietors)

	 	o     FEIN
	 	Contact Phone #
	 

	 	o     SS#	 	 
	 
	 	 	 	 
	Business Phone #

	 	 	 	Mailing Address Name
	 
	 	 	 	 
	Business Street Address

	 	 	 	Mailing Address
	 
	 	 	 	 
	Business Street Address

	 	 	 	Mailing Address
	 
	 	 	 	 
	City           
                   State

	 	Zip
	 	City      
                       
State                      
    Zip

Section 2: Complete this section if checked (     )

	 	 	 	 	 	 	 	 	 
	Name
of Primary Owner / Officer / Partner

	 	SSN
	 	Percentage
	 	Phone #
	 	DOB
	(First, Middle, and Last Name Required)

	 	 	 	Owned	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	Title
	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	Residence Address

	 	City
	 	State
	 	Zip	 	 
	 
	 	 	 	 	 	 	 	 
	Drivers License #

	 	Expiration Date
	 	Date Issued
	 	State
	Copy or License
	 

	 	 	 	 	 	Issued
	Attached
	 

	 	 	 	 	 	 	 	o     Yes
	 

	 	 	 	 	 	 	 	o     No
	 
	 	 	 	 	 	 	 	 
	Name
of Secondary Owner / Officer / Partner

	 	SSN
	 	Percentage
	 	Phone #
	 	DOB
	(First, Middle, and Last Name Required)

	 	 	 	Owned	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	Title
	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	Residence Address

	 	City
	 	State
	 	Zip	 	 
	 
	 	 	 	 	 	 	 	 
	Drivers License #

	 	Expiration Date
	 	Date Issued
	 	State
	Copy or License
	 

	 	 	 	 	 	Issued
	Attached
	 

	 	 	 	 	 	 	 	o     Yes
	 

	 	 	 	 	 	 	 	o     No

	 	 	 	 	 
	Date Business Began:

	 	Years at Location
	 	Number of Employees

	 	 	 	 	 
	 

	 	Yes (  )  No (  )	 	 
	 
	 	 	 	 
	Copy of Business License and Last 2 years of financials attached:
	 	 	 	Other                    

 

 

Certification

PCI (  )

SAS 70 (  )

Other (  ) Explain:

Authorized Signatures

SERVICER APPLICATION:

If
accepted for servicing, the above named Servicer hereby agrees with the
Bank to comply with the terms and conditions set forth within a separate servicer agreement with
Green Dot Corporation. The undersigned owner(s)/officer(s)/partner(s) represent and warrant to
Bank that they have the power and authority to sign this Application on behalf of Servicer, that
their signatures below are duly authorized and that, upon approval of this application by Bank, the
Servicer Agreement with Green Dot shall be the valid and binding obligation of Servicer,
enforceable against Servicer in accordance with its term.

By signing
the Servicer Application, Servicer acknowledges that Green Dot and its Bank may decline
to accept Servicer’s application to providing service to the program.

	 	 	 	 	 
	Printed
Name of Owner(s)/Officer(s)/Partner(s)

	 	Signature
	 	Date
	 
	Printed
Name of Owner(s)/Officer(s)/Partner(s)

	 	Signature
	 	Date

If the box in the heading for Section 2 above is checked, in addition to the
information provided in the application above, please provide the information outlined
below.

The issuance of this application does not imply that an offer is being made to conduct
business with the recipient. We reserve the right to accept any complete response, or
portion thereof, or to accept none of the responses. We make no commitment and are not
obligated to any respondent.

Company information

	1.	 	Please describe Company history to include:

	 	a.	 	When Founded.
	 
	 	b.	 	Number of locations and what regions.
	 
	 	c.	 	Number of customers.
	 
	 	d.	 	Number of employees.

 

 

	 	e.	 	Website address.
	 
	 	f.	 	Previous business with Green Dot or its issuing banks
	 
	 	g.	 	Major shareholders/stakeholder.

	2.	 	Please describe the nature of all of your major business lines, major markets
served, products offered, operating units, subsidiaries and affiliated companies.
	 
	3.	 	Provide audited financial statements for the previous two fiscal years and a
non- audited statement for the most recent quarter-end with a comparison statement for
the prior year. Financial statements should include the following:

	 	a.	 	Income/Operating Statements
	 
	 	b.	 	Balance Sheets
	 
	 	c.	 	Cash Flow Statements and/or statements of change in financial position
	 
	 	d.	 	Appropriate footnotes to above statements and all related
schedules, including debt terms and schedules, and contingent liabilities.
	 
	 	e.	 	Statement of Capital Investments made over the last 2 years.
	 
	 	f.	 	If your company receives venture capital funding, please provide
information as to how many rounds of funding have taken place, the companies and
amount of the funding.

	4.	 	Provide any company literature, brochures, articles, pictures, etc. that would
be appropriate for our assessment of Company.
	 
	5.	 	Provide information regarding any and all lawsuits, liens, restraining order,
consent decrees, foreclosures or other legal/financial actions either pending, in
progress or which have been brought against Company or any of its officer/principals in
the past 3 years.
	 
	6.	 	Identify any jurisdictional, government (federal, state, local), and other
regulations or regulatory bodies (e.g. FTC, OSHA, SEC, etc.) that constrain your
business operations.

 

 

Appendix E

Account Activation

[***]

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

Appendix F

New Relationship Processing, Loading, Reloading

[***]

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

Appendix G

Funds Flow

[***]

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

Schedule 6.7

Escheat Services

Please see attached.

 

 

SCHEDULE 6.8

BSA/AML/OFAC PROCEDURES

	I.	 	Background

     These Green Dot Program BSA/AML/OFAC Procedures (the “BSA/AML/OFAC Procedures” or
“Procedures”) support the Prepaid Card Program established by Columbus Bank & Trust Company
(“CB&T”) and Green Dot Corporation (“Green Dot”) under the Program Agreement by and
between CB&T and Green Dot (the “Agreement”). Capitalized terms not otherwise defined
herein have the meaning given in the Agreement; except as otherwise stated, references in these
Procedures to Schedules are those Schedules referred to in the Agreement; references to Appendices
are to Appendices to the Program Operating Guidelines.

     Separate from the Green Dot Program, CB&T continues to originate and service its own prepaid
card programs. These Procedures also define the BSA/AML/OFAC operational procedures for oversight
and control with respect to this third party prepaid card program, with focus primarily on Issuance
and Network Services.

	II.	 	Intent and Purpose of the Parties

     It is the intent and purpose of CB&T and Green Dot to cooperate fully in maintaining
compliance with applicable Bank Secrecy Act (BSA) / Anti-Money Laundering (AML) and Office of
Foreign Assets Control (OFAC) laws and regulations as defined in Article 1.2 of the Agreement. Both
Green Dot and CB&T will develop, implement and maintain a comprehensive BSA/AML/OFAC Compliance
Program to meet their respective regulatory requirements.

	III.	 	Program Approval 

BSA/AML/OFAC Compliance

     Corporate BSA/AML Compliance (at the parent, Synovus Financial Corporation, “the
BSA/AML/OFAC Compliance Stakeholder”) will act as stakeholder for CB&T in review and approval
of BSA/AML/OFAC related compliance requirements for: all new programs to be conducted under the
Agreement; will review and provide approval/disapproval for all modifications to existing programs
and new functionality to any existing program (collectively, “New Programs”) related to
BSA/AML/OFAC compliance; will provide review approval/disapproval prior to implementation, using
Program Approval Form (Appendix A). [***].[***].

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

Approval of Materials

     [***].

Retailer and Reseller Approval

     Green Dot must submit the Prepaid Card Sales/Reload Network Merchant Application (the
“Merchant Approval Form,” Appendix C) and additional supporting documentation used by Green Dot in
their approval of the merchant to CB&T prior to their participation in the Program launch.
[***]. Retailers participating in the Program prior to the Effective Date of the
Agreement need not be re-approved; provided, however, that CB&T may withdraw approval for any
Retailer as provided in the Agreement for heightened BSA/AML/OFAC compliance risk.

     [***] who provides final reviews and approvals.

Third Party Service Provider Application Approval

     Green Dot must submit the TPSP Approval Form to CB&T for review and approval prior to Green
Dot entering into a servicing relationship with the TPSP. Approval / disapprovals of TPSPs are
provided through review of the Prepaid Card Sales/Reload Network Third Party Service Provider
Application (the “TPSP Approval Form,” Appendix D). [***]. TPSPs providing services
under the Program prior to the Effective Date of the Agreement need not be re-approved; provided,
however, that any new services to be provided by any TPSP must be approved by CB&T and CB&T may
withdraw approval of any TPSP as provided in the Agreement for heightened BSA/AML/OFAC compliance
risk.

     [***] who provides final reviews and approvals.

	IV.	 	Customer Identification Program (CIP)

New Relationship Process Approvals

     The process for establishing new Accounts for new customers (the New Relationship Process) is
outlined on Appendix F. Green Dot will follow the New Relationship Process flow defined for new
relationship processing and loading/reloading accounts. [***].

Activating Accounts

     Green Dot will verify new customer identities following the CIP process outlined on Appendix
E. Green Dot will open and activate new Accounts following the procedures outlined on Appendix F.

	V.	 	OFAC Procedures 

     As part of the process for establishing new Accounts for new customers, [***].

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

	VI.	 	Reload Network Partners BSA/AML Risk Evaluation Process

     As settlement agent for the Green Dot Reload Network (GDRN), CB&T requires that all new
partners for the GDRN obtain approval from CB&T. CB&T has developed a process for due diligence of
all reload network partners. Partners are classified according to the type of business that will be
transacted through the network and [***].

     Green Dot will provide a copy of the Network Membership Agreement and a completed: Green Dot
Financial Network Qualification Questionnaire; Green Dot Partner Intake Checklist; and where
applicable; a Bank Secrecy Act /Anti-Money Laundering Compliance Certification for each proposed
network partner.

	VII.	 	[***] Process

          [***].

	VIII.	 	Subpoena Processing

          [***].

          [***].

	IX.	 	Account Transaction Monitoring (AML)

     Greet Dot will provide transaction monitoring systems that will create reports to be used to
conduct reviews for suspicious activities to include, but is not limited to:

Green Dot (AML) Reports Description

[***] Reporting Queues- ([***])

     Report #1 [***]

     Report #2 [***]

     Report #3 [***]

     Report #4 [***]

     Report #5 [***]

     Report #6 [***]

     Report #7 [***]

     Report #8 [***]

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

[***] Reporting Queues ([***])

     Report #9 [***]

     Report #10 [***]

[***] Reporting Queues ([***])

     Report# 11 [***]

     Report# 12 [***]

[***] Reporting Queues ([***])

     Report #13 [***]

     Report #14 [***]

     Report # 15 [***]

	X.	 	Suspicious Activity Review and Suspicious Activity Report (SAR) Filing

     [***].

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

Schedule 6.13.1

Service Level Standards

	 	•	 	[***] % of incoming Customer calls answered within [***]
	 
	 	•	 	[***] % abandonment rate for all incoming Customer calls
	 
	 	•	 	[***] % full minute availability for authorization system
availability
	 
	 	•	 	[***] % of authorizations responded to within [***]
	 
	 	•	 	Customer complaints investigated and responded to within [***],
whether or not such complaint [***]. In the event the complaint relates to a
possible unauthorized debit from the Customer’s Account, provide provisional credit
within [***] of receiving the complaint if the investigation is not
completed within that period.

     [***]

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

Schedule 7.1

Applicable Systems

     1. Visa U.S.A.

     2. Visa Latin America

     3. Plus

     4. Interlink

     5. MasterCard International

     6. Cirrus

     7. Maestro

     8. NACHA

 

 

Schedule 8.1.2

Existing Retailers, Resellers and Third Party Service Providers

     Please see attached list of Retailer and Resellers.

     The following are Third Party Service Providers used by Green Dot as of the Effective Date:

     1. Genpact International, Inc.

     2. 24/7 Customer, Inc.

     3. Sitel Operating Corporation

     4. Total System Services, Inc.

 

 

Schedule 8.4

Standard Retailer and Reseller Agreements

     Please see attached.

 

 

Schedule 8.5

Third Party Service Provider Agreement Minimum Provisions

     All agreements with Third Party Service Providers entered into after the Effective Date shall
address the following issues or contain the following provisions.

     1. Scope of Services. Detailed description of the services to be provided by the
Third Party Service Provider. Include rights to require modifications to services when changes in
Applicable Law make such changes necessary or prudent. In addition, include rights to request
modifications to address changes in the Prepaid Card Program, if applicable and necessary, with
guidelines for adding new or different services and for contract renegotiations (good faith
efforts) in such cases.

     2. Service Levels. Include service level standards addressing availability of
systems, quality of service, security and confidentiality, and business continuity, and remedies
for failure to meet the minimum standards. Identified service levels should reflect the services to
be provided. For example, as applicable to the services to be provided, the service level standards
should address call quality and first call resolutions standards, processor availability and
response time, processing error percentages and similar matters relevant to the services being
provided. Remedies should include termination of the agreement in the event of material or repeated
failures to meet service level standards.

     3. Fees and Costs. Clearly address the fees to be paid to the Third Party Service
Provider and allocation of any costs and expenses.

     4. Audits and Examinations. Include authorization for Green Dot to perform on site
inspections and audits of the Third Party Service Provider to ensure, among other things, adherence
to the terms of the agreement and appropriate security safeguards. The Third Party Service Provider
agreement must also include customary provisions authorizing regulatory authorities to review the
Third Party Service Provider as and when requested by any regulatory authority. The agreement must
also require the Third Party Service Provider to obtain customary audits consistent with the IT
Examination Handbook of the FFIEC, including SAS 70 reports, and to provide Green Dot with copies
of reports of such audits.

     5. Ownership of Data and Confidentiality. The agreement should clearly provide for
ownership of all Customer-related data by Green Dot (and/or CB&T). The agreement must prohibit the
Third Party Service Provider from using or disclosing such confidential data except as necessary to
or consistent with providing the contracted services. If the Third Party Service Provider would
obtain or have access to nonpublic personal information concerning Customers, the agreement must
address the Third Party Service Provider’s obligations with respect to such information in a manner
that is consistent with Title V of the Gramm-Leach-Bliley Act.

     6. Security. The agreement must require the Third Party Service Provider to maintain
appropriate systems to protect against unauthorized use or disclosure of confidential information,
and to fully disclose to Green Dot any breaches in security resulting in unauthorized intrusions
into the Third Party Service Provider that may materially affect Green Dot, CB&T or

 

 

Customers. Provide for coordination of responses between Green Dot and the Third Party Service
Provider in response to security events.

     7. Record Maintenance. Provide for appropriate document retention requirements,
taking into account any statutes of limitation or specific record retention requirements in
Applicable Law.

     8. Reporting. Address the frequency and types of reports that the Third Party Service
Provider will provide to Green Dot, as applicable. Reports should be timely, accurate and
comprehensive enough to allow Green Dot to adequately assess performance, compliance with the
agreement, service levels. The nature of the reports would be tailored to the services to be
provided.

     9. Customer Complaints. If the Third Party Service Provider is providing services
that may lead to customers communicating complaints or concerns to the Third Party Service
Provider, the agreement must require the Third Party Service Provider to forward those complaints
or concerns that the Third Party Service Provider does not itself resolve to Green Dot.

     10. Subcontracting. In the event the agreement contemplates subcontracting of any
services by the Third Party Service Provider, ensure that the agreement provides for Green Dot’s
preapproval of such subcontractors. Under the FFIEC’s Outsourcing Booklet, a banking institution
“should be aware of and approve all subcontractors.” Ensure that the agreement holds the Third
Party Service Provider responsible for any subcontracted services.

     11. Business Resumption and Continuity. The agreement must address the Third Party
Service Provider’s responsibility for backup and record protection, including equipment, program
and data files, and maintenance of disaster recovery and contingency plans. The agreement further
must outline the Third Party Service Provider’s responsibility to test its disaster recovery plans
on a regular basis and provide the results of such tests to Green Dot.

     12. Compliance with Law. The agreement must require the Third Party Service Provider
and its services to comply with applicable regulation and regulatory requirements.

     13. Financial Condition. The agreement must require the Third Party Service Provider
to provide financial information at least annually.

     14. Indemnification. Include appropriate indemnification of Green Dot for breaches of
the agreement, breaches of security, and the grossly negligent or willful and wrongful acts or
omissions of the Third Party Service Provider. If there are any limitations on indemnification,
they must bear an appropriate relationship to the amount of direct damages Green Dot might
reasonably experience in Green Dot’s commercially reasonable judgment as a result of the Third
Party Service Provider’s failure to perform.

     15. Insurance. The agreement must require the Third Party Service Provider to
maintain insurance coverages appropriate for the services it will provide, taking into account the
insurance coverages required of Green Dot under the Program Agreement.

 

 

     16. Assignment. The Third Party Service Provider must be prohibited from assigning
its rights and obligations under the agreement without the prior written consent of Green Dot.

     17. Transition and Conversion. The agreement must address transition and conversion
of the services in the event of termination of the agreement , including, among other things,
migration of data from the Third Party Service Provider at the end of the agreement, timely return
of data in machine-readable format, and costs of transition and conversion.

     18. Other. The agreement must contain such other provisions as are expressly required
by the Program Agreement. Without limiting the foregoing, each agreement must include a provision
that addresses the issues in the following model contract provision:

     TPSP has and at all times shall maintain an information security program that includes
appropriate administrative, electronic, technical, physical and other security measures and
safeguards reasonably designed, at a minimum, to: (a) ensure the security and confidentiality of
all Confidential Information (as defined below); (b) protect against any unauthorized access to or
use of such Confidential Information; (c) protect against any anticipated threats or hazards to the
security or integrity of such Confidential Information; (d) limit access to the Confidential
Information to only those employees, agents, or representatives of TPSP who have a reasonable need
for such information; (e) instruct all persons who have access to Confidential Information of the
necessity to maintain the confidentiality of the Confidential Information; and (f) ensure the
proper, secure and lawful disposal of Confidential Information within its possession or control.
Without limiting the foregoing, TPSP shall comply with the information security requirements and
data breach policy imposed by Green Dot from time to time. TPSP shall regularly test and monitor
all of the foregoing and shall report the results thereof to Green Dot upon its request from time
to time, and TPSP acknowledges and agrees that the review of any such results shall be for Green
Dot’s benefit only and shall not create any additional obligation or responsibility of Green Dot
hereunder. Without limiting the foregoing, Green Dot shall be entitled to take, and shall incur no
liability or responsibility to TPSP as a result of, any and all measures that it deems necessary to
protect its own data, networks, systems, and processes.

     Without limiting the generality of the foregoing, at all times during the Term, TPSP agrees to
implement and follow generally acceptable security standards (as applied to the financial services
industry) in its provision of Services and protection of Green Dot’s Confidential Information as
such standards evolve over the Term. Specifically, TPSP will reasonably monitor, evaluate and
adjust its information security systems and procedures in response to relevant changes in
technology, changes in the sensitivity of Green Dot’s Confidential Information as reasonably
determined by Green Dot, and internal and external threats to information security. TPSP will
provide, at Green Dot’s request, copies of TPSP’s internal security and control policies and
procedures for Green Dot’s review and if any such policies and procedures are found by Green Dot to
be inadequate, Green Dot shall notify TPSP and TPSP will take steps to immediately correct any
deficiencies so identified, though the foregoing shall not relieve TPSP of its responsibility for
the security of Confidential Information under this Agreement.

 

 

Schedule 9.1

Line of Credit Agreement

     1. Fifth Amended and Restated Loan and Line of Credit Agreement, dated as of March 24, 2009 by
and between CB&T and Green Dot.

     2. Fifth Amended and Restated Line of Credit Note, dated March 24, 2009, in the principal
amount of $15 million issued by Green Dot

     3. Assignment of Accounts, dated March 24, 2009, executed by Green Dot.

     4. Fifth Amended and Restated Security Agreement, dated as of March 24, 2009, by Green Dot in
favor of CB&T.

     5. Fourth Amended and Restated Assignment Agreement, dated as of March 24, 2009, by Green Dot
in favor of CB&T.

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

Schedule 9.2

Certificates of Deposit

Green Dot CDs

	 	 	 	 	 
	Bank held with	 	Account Number	 	Principal Amount
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

NEC CDs

	 	 	 	 	 
	Bank held with	 	Account Number	 	Principal Amount
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

Schedule 9.2(a)

Form of Control Agreement

(This is the form of the NEC control agreement. The Green Dot control agreement is the

same, other than identifying Green Dot as the “Company” and being signed by Green

Dot. Each of the banks identified in Schedule 9.1 as holding a Green Dot CD or NEC

CD, other than CB&T, would execute a control agreement.)

Blocked Account Control Agreement (“Lending Control”)

     AGREEMENT dated as of ___, 2009, by and among Next Estate Communications, Inc. (“Company”),
Columbus Bank and Trust Company (“CB&T”) and                                          (“Depositary”).

     The
parties hereto refer to Account No.___ in the name of Company maintained at Depositary
(the “Account”) and hereby agree as follows:

     1. Company and CB&T notify Depositary that by separate agreement, a Commercial Security
Agreement dated as of March 24, 2009, Company has granted CB&T a security interest in the Account
and all funds on deposit from time to time therein. Depositary acknowledges being so notified.

     2. Depositary shall honor only withdrawal, payment, transfer or other fund disposition or
other instructions which the Company is entitled to give under the Account Documentation (as
hereinafter defined) (collectively, “instructions”) received from the CB&T (without Company’s
consent) concerning the Account. The Company shall have no right to issue instructions or any other
right or ability to access or withdraw or transfer funds from the Account.

     3. This Agreement supplements, rather than replaces, Depositary’s deposit account agreement,
terms and conditions and other standard documentation in effect from time to time with respect to
the Account or services provided in connection with the Account (the “Account Documentation”),
which Account Documentation will continue to apply to the Account and such services, and the
respective rights, powers, duties, obligations, liabilities and responsibilities of the parties
thereto and hereto, to the extent not expressly conflicting with the provisions of this Agreement
(however, in the event of any such conflict, the provisions of this Agreement shall control). Prior
to issuing any instructions, CB&T shall provide Depositary with such documentation as Depositary
may reasonably request to establish the identity and authority of the individuals issuing
instructions on behalf of CB&T. CB&T may request the Depositary to provide other services (such as
automatic daily transfers) with respect to the Account; however, if such services are not
authorized or otherwise covered under the Account Documentation, Depositary’s decision to provide
any such services shall be made in its sole discretion (including without limitation being subject
to Company and/or CB&T executing such Account Documentation or other documentation as Depositary
may require in connection therewith).

 

 

     4. Depositary agrees not to exercise or claim any right of offset, banker’s lien or other like
right against the Account for so long as this Agreement is in effect except with respect to (i)
returned or charged-back items in the Account, reversals or cancellations of payment orders and
other electronic fund transfers or other corrections or adjustments to the Account or transactions
therein, or (ii) Depositary’s charges, fees and expenses with respect to the Account or the
services provided hereunder. Upon the occurrence of any of the items referred to in clauses
(i)-(ii), inclusive, of the preceding sentence (any such item, a “Returned Item”), Depositary shall
first attempt to obtain reimbursement therefor from the Company.

     5. Notwithstanding anything to the contrary in this Agreement: (i) Depositary shall have only
the duties and responsibilities with respect to the matters set forth herein as is expressly set
forth in writing herein and shall not be deemed to be an agent, bailee or fiduciary for any party
hereto; (ii) Depositary shall be fully protected in acting or refraining from acting in good faith
without investigation on any notice, instruction or request purportedly furnished to it by CB&T in
accordance with the terms hereof, in which case the parties hereto agree that Depositary has no
duty to make any further inquiry whatsoever; (iii) it is hereby acknowledged and agreed that
Depositary has no knowledge of (and is not required to know) the terms and provisions of the
separate agreement referred to in paragraph 1 above or any other related documentation or whether
any actions by CB&T, Company or any other person or entity are permitted or a breach thereunder or
consistent or inconsistent therewith, (iv) Depositary shall not be liable to any party hereto or
any other person for any action or failure to act under or in connection with this Agreement except
to the extent such conduct constitutes its own willful misconduct or gross negligence (and to the
maximum extent permitted by law, shall under no circumstances be liable for any incidental,
indirect, special, consequential or punitive damages); and (v) Depositary shall not be liable for
losses or delays caused by force majeure, interruption or malfunction of computer, transmission or
communications facilities, labor difficulties, court order or decree, the commencement of
bankruptcy or other similar proceedings or other matters beyond Depositary’s reasonable control.

     6. Company hereby agrees to indemnify, defend and save harmless Depositary against any loss,
liability or expense (including reasonable fees and disbursements of counsel who may be an employee
of Depositary) (collectively, “Covered Items”) incurred in connection with this Agreement or the
Account (except to the extent due to Depositary’s willful misconduct or gross negligence) or any
interpleader proceeding relating thereto or incurred at Company’s direction or instruction. CB&T
hereby agrees to indemnify, defend and save harmless Depositary against any Covered Items incurred
at CB&T’s direction or instruction.

     7. Depositary may terminate this Agreement (a) in its discretion upon the sending of at least
thirty (30) days’ advance written notice to the other parties hereto or (b) because of a material
breach by Company or CB&T of any of the terms of this Agreement or the Account Documentation, upon
the sending of at least seven (7) days advance written notice to the other parties hereto. CB&T may
terminate this Agreement in its discretion upon the sending of at least three (3) days advance
written notice to the other parties hereto. Any other termination or any amendment or waiver of
this Agreement shall be effected solely by an instrument in writing executed by all the parties
hereto. The provisions of paragraphs 5 and 6 above shall survive any such termination.

 

 

     8. Company shall compensate Depositary for the opening and administration of the Account and
services provided hereunder in accordance with Depositary’s fee schedules from time to time in
effect. Payment will be effected by a direct debit to the Account.

     9. This Agreement: (i) may be signed in any number of counterparts, each of which shall be an
original, with the same effect as if the signatures thereto and hereto were upon the same
instrument; (ii) shall become effective when counterparts hereof have been signed by the parties
hereto; and (iii) shall be governed by and construed in accordance with the laws of the state where
Depository’s home office is located, which state shall be deemed to be the bank’s jurisdiction (as
defined in Section 9-304 of the Uniform Commercial Code in effect in such state (the “UCC”)) with
respect to the Account. All parties hereby waive all rights to a trial by jury in any action or
proceeding relating to the Account or this Agreement. All notices under this Agreement shall be in
writing and sent (including via facsimile transmission) to the parties hereto at their respective
addresses or fax numbers set forth below (or to such other address or fax number as any such party
shall designate in writing to the other parties from time to time).

     10. Depositary confirms that (i) the Account is a “deposit account” as defined in Section
9-102(a)(29) of the UCC and (ii) Depositary is a “bank” as defined in Section 9-102 of the UCC and
is acting in such capacity in respect of the Account.

     IN WITNESS WHEREOF, the parties hereto have duly executed this Agreement as of the date first
above written.

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	NEXT ESTATE COMMUNICATIONS, INC., as Company	 	COLUMBUS BANK AND TRUST COMPANY
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	By:

	 	 	 	Date:
	 	 	 	By:
	 	 	 	Date:	 	 
	 

	 	 
	 	 	 	 
	 	 	 	 
	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Name:

	 	 	 	 	 	 	 	Name:	 	 	 	 	 	 
	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Title:

	 	 	 	 	 	 	 	Title:	 	 	 	 	 	 
	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 
	Address
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 
	for
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 
	Notices:
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Fax No:

	 	 	 	 	 	 	 	Fax No:	 	 	 	 	 	 
	 	 	 	 	 	 	 

 

 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	         
                
                
                 
                
                
          , as	 	 	 	 	 	 	 	 
	Depository	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	By:

	 	 	 	Date:	 	 	 	 	 	 	 	 	 	 
	 

	 	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Name:
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Title:
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Address
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 
	for
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 
	Notices:
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Fax No:
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 

 

 

Schedule 11.1

Green Dot Marks

Green Dot Corporation

Green Dot®

 

 

Schedule 12.1

CB&T and Synovus Marks

Columbus Bank and Trust Company®

CB&T®

 

 

Schedule 12.1

Compensation

Overview:

     This schedule sets forth each Party’s compensation relating to all products and services as of
the Effective Date bearing the Green Dot brand (the “Bank Program”). This schedule also
covers the settlement of the entire Green Dot Network (the “Network Program”)

     All future products and services jointly developed between CB&T and Green Dot will be reviewed
at the appropriate time and [***].

Pricing Methodology:

     The total compensation paid to Green Dot shall consist of (a) [***], and (b)
[***] (c) [***]

     [***] include, but are not limited to [***] defined in [***].

     The [***] as provided herein will [***] and will [***].

Assumptions:

     1. Green Dot will [***] with the Network Program.

Bank
Program Management and [***]

Bank Charges Table A:

	 	 	 	 	 
	Total [***] Purchase Volume	 	Fee	 	Assessed
	[***]
	 	[***]
	 	[***]
	[***]
	 	[***]
	 	[***]
	[***]
	 	See below	 	[***]

The Bank Program shall be priced using [***] and [***] in [***]. The fee for all
[***] to $[***] shall be $[***], and additionally, all
[***] $[***] shall be calculated at [***]. The Bank Charges as
calculated under this [***] shall be calculated and assessed by the [***].

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

Pricing [***]:

     [***] $[***] in total [***] purchase volume for
[***] consecutive [***] will allow for a [***] to Bank Charges
[***]. During the [***] and until such time that [***], all
[***].

     Examples under ‘Bank Charges Table A’ are provided for illustrative purposes only:

     1. Bank Charges for $[***] in Total [***] Purchase Volume will be
$[***].

     2. Bank Charges for $[***] in Total [***] Purchase Volume will be the
sum of $[***] and the product of $[***] in purchase volume calculated at
[***], for a total [***] fee of $[***].

     3. Bank Charges for $[***] in Total [***] Purchase Volume will be the
sum of $[***] and the product of $[***] in purchase volume calculated at
[***], for a total [***] fee of $[***].

     4. Bank Charges for $[***] in Total [***] Purchase Volume will be the
sum of $[***], and the product of $[***] in purchase volume calculated at
[***], for a total [***] fee of $[***].

Other Fees:

     The fee for the transfer of a CB&T, National Bank of South Carolina (NBSC), or another Synovus
affiliate bank BIN to a non-Synovus Financial Institution shall be $[***] for each
occurrence.

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

Schedule 14.5(a)

Service Level Recovery Standards

Service Level Recovery Standards for Green Dot Disaster Recovery Plan 

Critical
Function Recovery Time Objectives — [***]

	 	1.	 	[***]
	 
	 	2.	 	[***]
	 
	 	3.	 	[***]
	 
	 	4.	 	[***]
	 
	 	5.	 	[***]
	 
	 	6.	 	[***]
	 
	 	7.	 	[***]

Processing
Recovery Time Objectives — [***]

	 	•	 	[***]
	 
	 	•	 	[***]
	 
	 	•	 	[***]
	 
	 	•	 	[***]
	 
	 	•	 	Card fulfillment — [***]

Non-Critical
Functions Recovery Time Objectives — [***]

	 	•	 	[***]
	 
	 	•	 	[***]
	 
	 	•	 	[***]
	 
	 	•	 	[***]

[***]

[***]

 

			
	***	 	Confidential material redacted and
filed separately with the Commission

 

 

Schedule 14.5(b)

Green Dot Disaster Recovery Plan Summary

     Please see attached.

 

 

Schedule 15.1

Relationship Managers

Green Dot Relationship Manager(s)

Deborah S. Davis

CB&T Relationship Manager(s)

Lisa White

Joy Wells

 

 

Schedule 15.3

Management Committee

Green Dot Designees

Deborah S. Davis

John Keatley

Will Sowell

CB&T Designees

Lisa White

Joy Wells

Tiffany Reeves

 

 

Schedule 15.6

Prepaid Risk and Oversight Committee

Members shall include representation from:

	 	•	 	Synovus AML/BSA
	 
	 	•	 	Synovus Operational Risk
	 
	 	•	 	Synovus Compliance
	 
	 	•	 	CB&T Risk Management/Synovus Regional Credit
	 
	 	•	 	Synovus Legal
	 
	 	•	 	Synovus Payment Services
	 
	 	•	 	CB&T Corporate Banking/Financial Institutions Group
	 
	 	•	 	Synovus Audit (non-voting)
	 
	 	•	 	CB&T Executive Management (ex officio)

 

 

Schedule 25.2

Senior Business Unit Managers

Green Dot Corporation

     Steve Streit, CEO

Columbus Bank and Trust

     Lisa White, SVP

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