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                                                                    EXHIBIT 10.6

                             FORTE SOFTWARE, INC.

           VALUE-ADDED RESELLER (VAR) LICENSE AND SERVICES AGREEMENT

VAR               CHORDIANT SOFTWARE, INC
   ____________________________________________________________________________

Address           20400 Stevens Creek Blvd., Ste. 400
       ________________________________________________________________________

City              Cupertino           State         CA          Zip     95014
______________________________________     _____________________   ____________

This Value-Added Reseller (VAR) License and Services Agreement (the "Agreement")
is between Forte Software, Inc., a Delaware corporation located at 1800 Harrison
Street, Oakland, California, 94612 ("Forte"), and the company set forth above,
including any wholly or majority owned subsidiaries (the "VAR") for the purpose
of setting forth the terms and conditions upon which Forte shall grant to the
VAR a license to use and Sublicense the Products listed in Exhibit A attached
hereto. This Agreement shall supersede and replace the Value-Added Reseller
License and Services Agreement dated September 19, 1996 (and all other
agreements and understandings between the parties), which superseded the
Value-Added Reseller License and Services Agreement dated February 1, 1995.

The Effective Date of this Agreement is the last date set forth below.

FORTE:                                      VAR:

FORTE SOFTWARE, INC.                        CHORDIANT SOFTWARE, INC.

Signature: /s/ Bob L. Corey                 Signature: /s/ Steven R. Springsteel

Name: Bob L. Corey                          Name: Steven R. Springsteel

Title: Senior Vice President                Title: EVP/CFO

Date: October 30, 1998                      Date: October 29, 1998

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TERMS AND CONDITIONS

Forte and the VAR hereby agree that the following terms and conditions will
apply to each license granted and to all services provided by Forte under this
Agreement.

1.       DEFINITIONS

1.1      "Cumulative Sublicense Fees" shall mean the total Sublicense fees,
including Full Use Sublicense Fees, accrued to Forte beginning upon the
Effective Date hereto for Products Sublicensed under this Agreement.

1.2      "Delivery Partners" shall mean a system integrator or other party
engaged to provide services to a Sublicensee or VAR with respect to VAR
Applications.

1.3      "Designated Developer" shall mean a person within the VAR designated by
VAR to develop applications with the Product.

1.4      "Distributors" shall mean Delivery Partners or other third parties
appointed by the VAR to market and grant Sublicenses of the VAR Application as
further set forth in Section 3.1(h) hereto.

1.5      "Documentation" shall mean the user manuals and operator instructions
furnished by Forte in conjunction with the Products.

1.6      "Effective Date" shall mean the date so specified on the signature page
of this Agreement or on the applicable Order Form, Sublicense report, or other
document.

1.7      "Order Form" shall mean Forte's standard form by which the VAR may
order licenses and services for VAR's use under this Agreement. Such Order Form
is attached hereto as Exhibit B.

1.8      "Price List" shall mean Forte's then-current price list for the country
in which a Product license or service is to be used.

1.9      "Product" or "Products" shall mean the computer software program(s)
owned or distributed by Forte for which the VAR is granted a license pursuant to
this Agreement and as further set forth in Exhibit A, whether in printed or
machine readable form and includes Updates (defined in Section 1.16). Forte
agrees that Exhibit A may be amended from time to time by the parties to include
other software Products not currently listed on Exhibit A that Forte licenses to
its customers generally.

1.10     "Runtime Users" shall mean the maximum number of logged-in persons
within a Sublicensee that may use the VAR Application at any one time.

1.11     "Standard Technical Support" shall mean Product technical support
services provided under Forte's policies in effect on the date such services are
ordered.

1.12     "Sublicense" shall mean a nonexclusive, nontransferable right granted
by the VAR or Distributor to use a VAR Application for the Sublicensee's own
internal business purposes and not for any further distribution.

1.13     "Sublicensee" shall mean a third party who is granted a Sublicense by
the VAR or a Distributor.

1.14     "Support Fees" shall mean the fees payable annually for Standard
Technical Support.

1.15     "Supported License" shall mean a Product license for which VAR has a
current order for annual Standard Technical Support.

1.16     "Updates" shall mean updated versions of the Products and Documentation
which encompass logical improvements, extensions and other changes to the
Products which are generally made available to Product licensees who are current
in their payment of Support Fees. Updates shall be governed by the terms of this
Agreement.

1.17     "VAR Application" shall mean the VAR's software program containing
modifiable Product code. A VAR Application shall be developed by the VAR through
use of the Products as further set forth in Section 2.1 hereto. The VAR shall
provide a description of each VAR Application using the form attached as Exhibit
C, and each VAR Application shall be approved in writing by Forte prior to
Sublicensing which approval will not be unreasonably withheld. Forte agrees that
future approved VAR Applications shall be governed by the terms of this
Agreement. Forte hereby approves VAR's CCS Application as described in Exhibit C
attached hereto. Notwithstanding any provision to the contrary in this
Agreement, nothing stated in this Agreement shall preclude VAR from developing
any VAR software program through the use of any third party product.

1.18     "VAR Price List" shall mean the VAR's then-current standard product
list and fee schedule. The VAR shall attach hereto as Exhibit D the initial VAR
Price List which includes the VAR Application. The VAR agrees to notify Forte of
all updates and revisions to such VAR Price List.

2.   VAR LICENSE AND SERVICES

2.1      VAR Development License

(a) Fees. In consideration for the license described in (b) below, VAR shall pay
Forte the VAR license fee set forth on Exhibit A. Additional Designated
Developer and other

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licenses may be obtained for the applicable fees set forth in Exhibit A.

(b) License Grant. Forte grants to VAR a nonexclusive, worldwide,
    nontransferable and nonassignable (except as otherwise specified herein)
    license to use the Documentation and the Products listed on Exhibit A only
    for the following purposes:

(i)      to market and Sublicense to Sublicensees worldwide (subject to Section
         7.8) VAR Application Development Systems (as defined in Exhibit A) and
         the right to Sublicense such rights through multiple tiers of
         distribution, each for the purposes described below. In connection with
         its license pursuant to this clause, VAR shall limit access to such
         Products to the number of Designated Developers indicated on the
         applicable Order Form.

(ii)     to develop or prototype the VAR Application;

(iii)    to demonstrate the VAR Application to potential Sublicenses;

(iv)     to provide training and technical support to employees and Sublicensees
         solely in conjunction with the VAR Application; and

(v)      in connection with providing consulting services and/or providing or
         modifying VAR Applications to Sublicensees and potential Sublicensees.

In addition to the temporary Sublicenses specified in Section 3.1(c), VAR may
make up to five (5) copies of the Products for demonstration and training
purposes, may make a reasonable number of copies of the Products for archival or
backup purposes. Except as necessary to exercise its license rights or as
otherwise permitted hereunder no other copies shall be made without Forte's
prior written consent. Documentation may be obtained from Forte for the fees
specified in the Price List. All titles, trademarks, and copyright and
restricted rights notices shall be reproduced in such copies. All copies of the
Product(s) and Documentation are subject to the terms of this Agreement.

(c) Limitations on Use. VAR shall not use or duplicate the Products (including
the Documentation) for any purpose other than as specified in the Agreement, or
make the Products available to unauthorized third parties. VAR shall not (i) use
the Products for its internal data processing or for processing customer data;
(ii) except as noted in Exhibit A Section 4(d) rent, or timeshare the Products;
(iii) market the Products by interactive cable or remote processing services or
otherwise distribute the Products other than as specified in this Agreement;
(iv) publish or describe to any third party the results of any benchmark tests
run on the Products without Forte's prior written consent provided, however,
that VAR may publish benchmark tests and comparisons limited in scope to the VAR
Application's features; functionality and performance, so long as such benchmark
tests and comparisons do not directly disclose the functionality, features or
performance of any Product (including without limitation memory utilization,
response time, transaction throughput, relative performance/functionality on
different hardware and/or operating system platforms), or (v) cause or permit
the reverse engineering, disassembly, decompilation, or otherwise attempt to
derive source code of the Products. Transfer of a Product outside the United
States for VAR Application development or support shall be permitted only with
Forte's prior written consent, which shall not be unreasonably withheld, and is
subject to VARs payment of Forte's then current international fee uplift.

2.2.     Development License Support

Subject to VAR's payment of the Support Fees set forth on Exhibit A, and so long
as Forte continues to offer similar support services to its other Product
licensees, Forte will provide annual Standard Technical Support to VAR as
follows:

(a) Telephone Support. Forte will provide telephone consultation at Forte's
service location, to assist VAR in identifying, verifying and resolving problems
in the use and operation of the Product. Telephone assistance services shall be
limited to those VAR personnel indicated on the applicable Order Form, which may
be amended from time to time by VAR upon written notice to Forte.

(b) Problem Resolution. Forte will respond to problem reports concerning the
Products submitted by VAR to Forte, using the form provided by Forte where
possible, including backup material substantiating the Product problem. Upon
proper notification of a failure of the Product to perform correctly, which
failure can be reproduced at Forte's facility or via remote access to VAR's
facility, Forte shall use reasonable efforts to correct the failure and to
provide VAR with correcting Product, a work-around or other solution to the
problem.

Standard Technical Support services will be provided in accordance with the
sections entitled "Types of Assistance Offered" and "How Forte Resolves Your
Call" of the Forte Technical Support Users Guide ("Support Guide"), attached
hereto as Exhibit F or policies that are substantially similar thereto. In the
event of a conflict of inconsistency between this Section 2.2 and the Support
Guide, Section 2.2 shall govern.

(c) Updates. Forte will provide VAR with Updates. For a minimum of 12 months
after the introduction of a new generally available release, Forte will use
reasonable efforts to provide Standard Technical Support for the previous
release of the Product.

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(d) Renewal. Forte will notify the VAR at least 30 days before the annual
support period is scheduled to expire. Fees for annual support are due annually
in advance. Such fees will be those in effect at the beginning of the period for
which the fees are paid. Annual support will terminate unless the VAR renews for
the next year under Forte's then current policies by providing Forte with a
purchase order and/or payment of the next year's fees prior to the expiration
date.

(e) Re-Instatement. VAR may reinstate lapsed support services only upon payment
of the back Support Fees specified in the Price List, plus current year's
Support Fees.

2.3      Consulting and Training Services

Forte will provide on-site consulting services ordered by VAR at Forte's
then-standard consulting rates under the terms and conditions of this Agreement
and any relevant work order; provided, however, that Forte will consider
offering Chordiant a discount on consulting orders of $100,000 or more (such
consulting services to be used within six months of purchase). Scheduled service
dates will be agreed upon mutually, subject to availability of Forte personnel.
Forte's daily consulting rate is based on an eight-hour workday. VAR shall
reimburse Forte for actual, reasonable travel and out-of-pocket expenses
incurred in performing such services. VAR may also order training from Forte
(scheduled classes at Forte's facilities or on-site) at Forte's then-standard
rates under this Agreement. All consulting and training services must be
utilized by VAR within six (6) months following the date ordered by VAR.

Unless otherwise agreed by the parties in writing, Forte consulting services
will be limited to transferring knowledge to and mentoring VAR's staff on "best
practices" concerning the Products, and reviewing and providing input on VAR's
design and implementation of applications developed and deployed using the
Products. Development and deployment of applications will remain at all times
under VAR's control and direction. Ultimate responsibility for development and
deployment of such applications is with VAR, and Forte will not be liable to VAR
or any third party for any delay in completion or non-completion of any
application.

2.4      Ownership and Rights to Developments

(a) Products and Documentation. VAR acquires only the right to use the Products
and Documentation, and does not acquire any rights of ownership. All right,
title, and interest in and to the Products and Documentation, including without
limitation all intellectual property rights therein, shall at all times remain
with Forte and its licensors.

(b) VAR Application. Exclusive of Product, the VAR Application and all other
software that VAR develops (or has developed by a third party), and all changes
or modifications thereto, will remain the sole and exclusive property of VAR.
Exclusive of Product, Forte shall have no interest or acquire any rights in the
VAR Application or other software or in such changes or modifications. Except as
may otherwise be agreed to in writing by the parties under Section 2(d)(i),
Forte irrevocably assigns to VAR all right, title and interest worldwide in and
to any changes or modifications to the VAR Application (exclusive of Product)
and all applicable intellectual property rights related to the VAR Application
(exclusive of Product), including without limitation, copyrights, trademarks,
trade secrets, patents, moral rights, contract and licensing rights.
Notwithstanding the foregoing and as a condition of this Agreement and in
consideration for the licenses granted herein, VAR agrees that it shall not
sublicense or otherwise distribute the VAR Application (containing any Product)
after termination or expiration of this Agreement. Nothing in this Agreement
shall restrict in any way the license by VAR, or require license or other
payments to Forte with respect to products or applications which are not VAR
Applications, or require VAR or any other party to license VAR Applications or
Products.

(c) Developments. Any ideas, know-how, or techniques concerning the Products or
their use which may be developed, conceived or reduced to practice by Forte in
the course of providing services under this Agreement, including without
limitation any enhancements or modifications made to the Products (collectively,
"Developments"), shall be the exclusive property of Forte. Forte may in its sole
discretion develop, use, market, and license any Developments. Forte may create
items similar or related to the VAR Developments or other products which are
developed by Forte for VAR provided such items are independently developed
without use of VAR's Confidential Information or trade secrets. Forte shall not
be required to disclose information concerning any Developments which Forte
deems to be proprietary and confidential. Any ideas, know-how, or techniques
concerning the VAR Applications or Products or their use which may be developed,
conceived or reduced to practice by VAR, including without limitation any
enhancements or modifications made to the VAR Applications (collectively, "VAR
Developments"), shall be the exclusive property of VAR. VAR may in its sole
discretion develop, use, market, and license any VAR Developments. VAR may
create items similar or related to the Products or Developments or other
materials developed by Forte for VAR provided such items are independently
developed without use of Forte's confidential information or trade secrets. VAR
shall not be required to disclose to Forte any information concerning any VAR
Developments.

(d) Custom Work Product. Notwithstanding subsection (c) above, if consulting
services rendered by Forte will by

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mutual written agreement include the design or development of the VAR
Application, other software, documentation, or other intellectual property
specific to VAR's needs ("Custom Work Product"), then (i) the parties must agree
in writing in each instance on the ownership rights in or to such Custom Work
Product prior to Forte's commencement of such services or (ii) if no such
agreement is reached, VAR shall have sole and exclusive ownership of the Custom
Work Product. Under this subsection (ii), Forte irrevocably assigns to VAR all
right, title and interest worldwide in and to the Custom Work Product and all
applicable intellectual property rights related to the Custom Work Product,
including without limitation, copyrights, trademarks, trade secrets, patents,
moral rights, contract and licensing rights. Forte shall have the right to
create items similar or related to Custom Work Product provided such items are
independently developed without use of VAR's Confidential Information or trade
secrets. Notwithstanding any other provision to the contrary, for any consulting
services Forte provides to VAR which result in Custom Work Product that is
exclusively owned by VAR under subsection (ii) above, Forte shall not be
precluded from using Residuals (defined below) from such Custom Work Product.
"Residuals" shall mean ideas, concepts and understandings related to the Custom
Work Product which would be retained in the memory of an ordinary employee not
intent on appropriating such Custom Work Product when performing such services.
Notwithstanding the parties' agreement that VAR shall own any particular Custom
Work Product, any Developments and any proprietary software or other items
previously developed and/or owned by Forte and included in the Custom Work
Product shall remain the exclusive property of Forte. Forte hereby grants to VAR
a non-exclusive, perpetual, worldwide, fully paid-up license to copy, modify,
Sublicense, distribute and use solely for VAR's exercise of rights granted under
this Agreement all Developments and other Forte-owned items included in the
Custom Work Product. All copies of any Custom Work Product which is wholly or
partially owned by Forte shall include Forte's copyright notice and may not be
provided to third parties without Forte's prior written consent.

3.   SUBLICENSING

3.1  Terms and Conditions

(a) Right to Sublicense. Forte hereby grants VAR a nonexclusive, nontransferable
and nonassignable (except as expressly provided in this Agreement) license to
market and Sublicense to Sublicensees worldwide (subject to Section 7.8) and the
right to Sublicense such rights through multiple types of distribution (e.g.,
system integrators) (i) the Products as an integral part of the VAR Application,
(ii) the Core System Products (as defined in Exhibit A) for use with
applications other than the VAR Application (a "Full Use License"), provided
that a Sublicensee has also received a license to a VAR Application and provided
that a Forte Regional Sales Manager has reviewed and approved all quotations for
any Products above and beyond a Forte Core System prior to being presented to
the proposed Sublicensee. Each Sublicense shall be granted solely through a
written Sublicense agreement which shall include terms substantially similar to
those set forth on Exhibit E hereto. In the event of any Full Use License, Forte
shall promptly ship such Products and Documentation directly to the applicable
Sublicensee as identified on the Order Form. At Forte's request, VAR shall
provide Forte with a copy of VAR's standard Sublicense agreement. VAR may only
Sublicense those Products which VAR has previously licensed from Forte.

(b) Sublicense Fees. VAR shall pay Forte the Sublicense fee set forth on Exhibit
A. Sublicense fees shall be due and payable with each applicable Sublicense
report.

(c) Temporary Sublicenses. VAR and its Distributors shall be entitled to grant
temporary Sublicenses of the VAR Application or Full Use Licenses at no charge,
for evaluation/pilot purposes only, with no Sublicense fees owed to Forte as
long as a maximum of twenty (20) such temporary Sublicenses are in effect at any
one time. The term of each such temporary Sublicense shall be for a period not
to exceed ninety (90) days. VAR shall terminate or pay to Forte the applicable
Sublicense fees for perpetual Sublicenses for any temporary Sublicenses
outstanding in excess of ninety (90) days.

(d) Sublicensee Use. VAR is granted the Sublicensing rights described herein on
the understanding that, except for a Full Use License or where such a
restriction is not permitted by applicable law, Sublicensees will be permitted
use of the Products only in connection with the VAR Application. VAR shall use
reasonable commercial efforts to enforce the terms of its Sublicense agreements
to the extent that they relate to the Products. If VAR is aware that a
Sublicensee without a Full Use License is using a Product beyond the limited
functionality set forth in the VAR Application Sublicense agreement (for
example, use of any Product for development purposes outside of the scope of the
VAR Application), VAR or Distributor shall immediately notify the Sublicensee of
such unauthorized use. If the Sublicensee fails to discontinue such unauthorized
use following notification, VAR or Distributor shall at VAR's option either
terminate the sublicense, or forward to Forte one hundred percent (100%) of the
applicable then current Product full use license fee.

(e) Sublicensing Practices. At all times during this Agreement VAR shall: (i)
avoid deceptive, misleading, illegal, or unethical practices that may be
detrimental to Forte or to the Products; (ii) not make any representations,
warranties, or guarantees to Sublicensees concerning the Product that are
inconsistent with or in addition to those made in this Agreement and (iii)
comply with all

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applicable laws and regulations with respect to the VAR Application and related
services rendered by VAR.

(f)      Sublicense Reports. Within forty-five (45) days of the last day of each
quarter, VAR shall send Forte a report detailing for the quarter:

         (i) for each VAR Application or Product for a Full Use License shipped
during the prior quarter, Sublicensee name and address, date of shipment,
whether the Sublicense is temporary for evaluation purposes, and total
Sublicense fees due to Forte;

         (ii) for each grant of additional rights to use a VAR Application
previously shipped, a description of such additional rights, and a description
of the applicable Sublicense fees and Support Fees due Forte for such grant; and
the Distributor agreements executed during the prior month, including names and
addresses of the Distributors.

With each sublicense report, VAR shall simultaneously provide Forte with payment
of all fees required under such report. VAR shall require its Distributors to
report the information in clause (i) above to VAR on a quarterly basis and will
include it in the report for the quarter in which VAR received the information.

VAR hereby agrees that the information obtained by Forte pursuant to clause (i)
above, with the prior written consent of the VAR Sales Director, may be used by
Forte for the sole purpose of contacting such new Sublicensee to address any
opportunities outside of the VAR Application solution. Such information shall be
deemed to be Confidential Information as defined in Section 7.1 of this
Agreement. The VAR shall be eligible for compensation on sales by Forte of Full
Use Licenses above and beyond a Full Use Core System License to such customers,
in accordance with the then-current `reverse royalty' or similar program
maintained by Forte.

(g)      Sublicensee Documentation. VAR shall be responsible for providing
documentation for Sublicensees. VAR shall have the right to incorporate portions
of the Documentation into the VAR's documentation subject to the provisions of
Section 7.4 of the Agreement at no additional charge to VAR. Forte shall provide
VAR with electronic copies of all current documentation, in the form of CDs or
such other means as reasonably requested by VAR.

(h)      Distributors. VAR may appoint Distributors to market and Sublicense the
VAR Application under the terms of the Agreement. If a Distributor desires to
make any Product-specific modifications to the VAR Application requiring the
Product, it must do so pursuant to a development license unless such Distributor
already has an appropriate license acquired directly from Forte or other third
party. Each Distributor's agreement with VAR shall allow it to market and
Sublicense the VAR Application only in accordance with the Sublicensing
provisions of this Agreement. Forte shall be deemed a third party beneficiary of
the portions of the Agreement between VAR and such Distributor that relate to
the Products. VAR agrees to use all reasonable efforts to enforce its
Distributor agreements and to inform Forte immediately of any known material
breach thereof related to the Products.

(i)      VAR Audit. VAR shall maintain adequate books and records in connection
with its activity under this Agreement, which shall include but not be limited
to executed Sublicense agreements. Forte may at its expense, retain an
independent third party to audit the relevant accounting books and records of
VAR regarding shipment of VAR Applications or Products to ensure compliance with
the terms of this Agreement. If an audit reveals that VAR has underpaid fees to
Forte; VAR shall promptly pay such fees. Any such audit shall be conducted
during regular business hours at VAR's offices and shall not interfere
unreasonably with VAR's business activities. If the underpaid fees are in excess
of five percent (5%) of the total fees previously paid and then payable from
VAR, then VAR shall pay Forte's reasonable costs of conducting the audit. Audits
shall be made no more than once annually. In addition, each Sublicensee and
Distributor agreement shall permit VAR to conduct a similar audit of VARs
Sublicensees and/or Distributors. VAR shall, upon reasonable evidence that an
audit of a Sublicensee or Distributor is warranted, conduct such audit..

(j)      Indemnification. VAR agrees to use reasonable commercial efforts to
enforce the terms of its Sublicense and Distributor agreements required by this
Agreement to the extent that they relate to the Products and to inform Forte of
any known material breach of such Forte-related terms. VAR will defend and
indemnify Forte against: (i) all direct damages to Forte arising from any use by
VAR, its Distributors or its Sublicensees of any product not provided by Forte
but used in combination with the Products if such claim would have been avoided
by the exclusive use of the Products; and (ii) all direct damages suffered by
Forte as a result of VAR's failure to include or reasonably enforce the required
contractual terms set forth herein in each Sublicense and Distributor agreement,
provided that: (i) Forte promptly notifies VAR in writing of the claim; (ii) VAR
has sole control of the defense and all related settlement negotiations; and
(iii) Forte provides VAR with the assistance, information, and authority
necessary to perform the above; reasonable out-of-pocket expenses incurred by
Forte in providing such assistance will be reimbursed by VAR.

(k)      Federal Government Sublicenses. The Products and Documentation are
commercial computer software and documentation developed exclusively at private
expense, and in all respects are proprietary data belonging solely to Forte.

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Pursuant to DFARS 227.7202 or FAR 12.212, as applicable, the Government's right
to use, reproduce or disclose the Products and Documentation acquired under this
Agreement is subject to the restrictions of this Agreement.

(l)      Inherently Dangerous Applications. The Products are not specifically
developed, or licensed for use in any nuclear, aviation, mass transit, or
medical application or in any other inherently dangerous applications. VAR
agrees to notify each Sublicensee of this limitation. VAR agrees, and each
Sublicensee shall agree, that Forte shall not be liable for any claims or
damages arising from VAR's or a Sublicensee's use of the Products for such
applications. If VAR fails to notify Sublicensee of the limitations specified
above, VAR agrees to indemnify and hold Forte harmless from any claims for
losses, costs, damages, or liability arising out of or in connection with the
use of the Products in such applications.

(m)      Notwithstanding Section 1.12 and Items 2 and 3 of Exhibit E and any
other provision in this Agreement, VAR or Distributor shall have the right to
allow a Sublicensee to transfer or assign a Sublicense granted by VAR or
Distributor hereunder, upon written notice to VAR and such transferee/assignee
agrees to be bound by the terms and conditions of the applicable Sublicense
Agreement.

3.2      Sublicense Technical Support

In consideration for the right to provide technical support services to its
Sublicensees, the VAR agrees to pay Forte the applicable annual technical
support services fee set forth in Exhibit A. Forte shall not be required to
provide any assistance needed to install the VAR Application at Sublicensee
sites. Forte shall not be required to provide any Product technical support,
training and consulting to Sublicensees or Distributors. The VAR shall
continuously maintain Standard Technical Support services from Forte during the
period during which VAR provides technical support services to any Sublicensees.
Any questions from the VAR's Sublicensees or Distributors regarding VAR
Applications will be referred by Forte to the VAR.

3.3      Consulting and Training Services

A Sublicensee may contract directly with Forte for consulting and training
services at Forte's then-current rates. VAR shall have no right to market and/or
sell Forte consulting and training services, but may order Forte consulting and
training to be performed on behalf of a Sublicensee and/or Distributor
hereunder. Forte agrees that VAR may order Forte consulting and training
services under the terms of this Agreement and that no additional agreements
(subcontract or otherwise) would be required by Forte to be perform such
services for VAR or on behalf of VAR for a Sublicensee or Distributor.

4.       INVOICING, PAYMENT & TAXES

(a)      Payment Terms. Invoices for payment of fees shall be payable in U.S.
dollars on the Effective Date of the Order Form or Sublicense Report, as
applicable. All payment obligations identified on executed Order Forms and
Sublicense Reports (as calculated in accordance with Exhibit A) are
noncancellable and, upon payment, are nonrefundable. VAR will provide Forte with
a written purchase order for licenses and support at the time of execution of an
Order Form or submission to Forte of a Sublicense Report, as applicable. Other
applicable fees shall be payable when invoiced. All fees shall be deemed overdue
if they remain unpaid 30 days after the quarterly report date. If the VAR's
procedures require that an invoice be submitted against a purchase order before
payment can be made, the VAR will be responsible for issuing such purchase order
30 days before the payment due date. All overdue amounts shall become interest
at the rate of one and one-half percent (1-1/2%) per month or the maximum legal
rate, if less, however, nothing herein shall limit Forte's right to terminate
this Agreement as set forth herein.

(b)      Taxes. The fees listed in this Agreement do not include taxes. The VAR
shall pay or reimburse Forte for all sales, use, excise, personal property,
value-added, or other applicable taxes, duties or assessments based on the
licenses granted or the services provided under this Agreement or on the VAR's
use of the Products, except that the VAR shall have no responsibility for income
taxes imposed on Forte.

5.       TERM AND TERMINATION

5.1      Term

This Agreement shall commence on the Effective Date hereto and shall be valid
for a period of three (3) years. Each Sublicense granted under this Agreement
shall continue in perpetuity unless terminated as provided in Paragraph 5.2
below.

5.2      Termination

Upon written notice to Forte, VAR may terminate this Agreement and any license
herein at any time. Upon written notice to VAR, Forte may terminate this
Agreement and any license granted herein if VAR materially breaches this
Agreement and fails to correct the breach within thirty (30) days following
written notice from Forte specifying the breach. Notwithstanding the previous
sentence, if the material breach is of such a nature that it cannot be
reasonably be corrected within such 30 days, Forte agrees not to terminate the
Agreement or any license granted herein, provided VAR uses all reasonable

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WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

<PAGE>

and good faith efforts to cure such breach in a timely manner, but not to exceed
90 days from written notice specifying the breach. Forte agrees that it may not
terminate any license that was granted hereunder to a Sublicensee, provided the
license to such Sublicensee was granted in accordance with the terms herein when
licensed and such Sublicensee is not in material breach of the Sublicense
Agreement.

5.3      Effect of Termination

(a)      Upon expiration or termination of this Agreement, all VAR's right to
market, Sublicense, and use the Products as set forth in this Agreement shall
cease, and Forte may declare all sums owed hereunder immediately due and
payable. VAR also agrees that it shall not sublicense or otherwise distribute
the VAR Application (which contains any Product or any portion thereof) after
expiration or termination of this Agreement.

(b)      Unless the expiration or termination of this Agreement is due to a
material breach by VAR, VAR may continue using a single copy of the most recent
release of the Products then in VAR's possession solely for the purpose of
continuing technical support for Sublicenses granted prior to termination. Such
continued use of the Products shall be subject to all the provisions of this
Agreement, including, without limitation, payment of the Support Fees specified
herein.

(c)      The termination of this Agreement or any license acquired hereunder
shall not limit either party from pursuing any other remedies available to it
including injunctive relief, nor shall such termination relieve VAR's obligation
to pay all fees that have accrued or that VAR has agreed to pay under any Order
Form or other similar ordering document under this Agreement. The parties'
rights and obligations under Sections 2.1(c), 2.4, 3.1(d),(e),(f) and (h)
through (m), and Sections 4, 5, 6, and 7 shall survive termination of this
Agreement.

5.4      Return of Products upon Termination

Except as provided in Section 5.3(b) above, upon expiration or termination of a
license hereunder, VAR shall: (i) cease using the applicable Products; and (ii)
represent in writing to Forte within one month after termination that VAR has
destroyed or has returned to Forte the Products, Documentation and all copies
except for a reasonable number of archived copies. This requirement applies to
copies and storage in all forms, partial and complete, in all types of media and
computer memory, and whether or not modified or merged into other materials.

6.       WARRANTIES, REMEDIES, LIMITATION OF LIABILITY

6.1      Infringement Indemnity

(a)      Forte will defend and indemnify VAR against all costs (including
reasonable attorneys fees and Sublicense fees attributable to Sublicenses for
which VAR was required to refund license fees to the applicable Sublicensee due
to such infringement,) arising from a claim that Products furnished and used
within the scope of this Agreement infringe a copyright, patent, trademark, or
other intellectual property right provided that: (i) VAR promptly notifies Forte
in writing of the claim; (ii) Forte has sole control of the defense and all
related settlement negotiations; and (iii) VAR provides Forte with the
assistance, information, and authority necessary to perform the above;
reasonable out-of-pocket expenses incurred by VAR in providing such assistance
will be reimbursed by Forte.

(b)      Forte shall have no liability for any claim of infringement to the
extent based on: (i) use of a superseded or altered release of a Product if such
infringement would have been avoided by the use of a current unaltered release
of the Product that Forte provides to VAR; or (ii) the combination, operation,
or use of any Products furnished under this Agreement with programs or data not
furnished by Forte if such infringement would have been avoided by the use of
the Products without such programs or data.

(c)      In the event the Products are held or are believed by Forte to
infringe, Forte shall have the option, at its expense, to: (i) modify the
Products to be non-infringing; (ii) obtain for VAR a license to continue using
the Products; (iii) substitute the Products with other software reasonably
suitable to VAR; or if (i) - (iii) are not commercially reasonable for Forte,
(iv) terminate the license for the infringing Products and refund the license
fees paid for those Products. This Section 6.1 states Forte's entire liability
for infringement.

6.2      Product Warranty

Except as stated below, for each Supported License Forte warrants that each
Product will perform the functions described in the associated Documentation
when operated on the specified platform for a period of 30 days from the date of
shipment of such Product to VAR.

Forte further warrants that the Products will fully comply with the following
millennium compliance statement when configured and used according to the
Documentation. The definition of compliance is the ability to:

     1. correctly handle date information before, during and after 1 January
     2000 accepting date input, providing date output and performing calculation
     on dates;

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WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

<PAGE>

     2. function according to the Documentation, during and after 1 January
     2000 without changes in operation resulting from the advent of the new
     century;

     3. where appropriate, respond to two digit date input in a way that
     resolves the ambiguity as to century in a disclosed, defined and
     predetermined manner;

     4. store and provide output of date information in ways that are
     unambiguous as to century;

     5. manage the leap year occurring in the year 2000, following the
     quad-centennial rule.

Forte does not warrant that each Product will meet VAR's requirements, that the
Products will operate in the combinations which VAR may select for use or with
all non-Forte software used by VAR, that the operation of each Product will be
uninterrupted or error-free, or that all Product errors will be corrected. Forte
will undertake to correct any reported error condition in accordance with its
then-current Standard Technical Support policies and the terms of this
Agreement, with the terms of this Agreement to prevail in the event of any
conflict. Forte shall have no obligation to undertake correction of errors
caused by VAR modifications to the Product. VAR's sole and exclusive remedy for
Product nonconformity shall be recovery of the license fees paid to Forte for
such non-conforming Product.

As an accommodation to VAR, Forte may supply VAR with (i) preproduction releases
of Products labeled "Alpha," "Beta" or otherwise, which are not suitable for
production use or for development of the VAR Application, or (ii) shareware
items such as "Fshare" containing code developed by Forte and/or its customers
and partners. Notwithstanding anything to the contrary in this Agreement, such
preproduction releases and shareware are provided to VAR "as is" without
warranty of any kind, express or implied, and neither party will be responsible
to the other for any losses, claims or damages of whatever nature arising out of
VAR's use of such items. Forte shall identify at the time of release of any such
preproduction or shareware releases what type of support, if any, is provided by
Forte. Unless stated otherwise, however, no support shall be provided by Forte
for such releases. Standard Technical Support does not include support or
updating of shareware items. VAR will promptly report any error condition
discovered in a preproduction release, and provide Forte with appropriate test
data if necessary to resolve problems encountered by VAR with a preproduction
release.

6.3      Media Warranty

Forte warrants all media delivered to VAR to be free of defects in materials and
workmanship under normal use for 90 days from the Effective Date. Replacement of
media without charge is VAR's sole and exclusive remedy in the event of a media
defect.

6.4      Services Warranty

Forte warrants that its Standard Technical Support, consulting and other
services will be of a professional quality conforming to generally accepted
industry standards and practices. This warranty shall be valid for 90 days from
completion of service. For any breach of the above warranty, VAR's exclusive
remedy and Forte's entire liability shall be: (i) the re-performance of the
services; or (ii) if Forte is unable to perform the services as warranted,
recovery of the fees paid to Forte for such deficient services.

6.6      Limitations of Warranties

         THE WARRANTIES ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES,
WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE.

6.7      Limitation of Liability

IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR LOSS OF PROFITS, REVENUE (EXCEPT AS
ALLOWABLE AND DETERMINED TO BE A DIRECT DAMAGE) OR PRODUCT USE, OR LOSS OR
INACCURACY OF DATA, AND IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY
INDIRECT INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES INCURRED BY EITHER PARTY
OR ANY THIRD PARTY, EVEN IF THE OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. EXCEPT WITH RESPECT TO SECTIONS 6.1, 3.1(j) AND TO THE EXTENT
LOSS OF PROFITS AND/OR REVENUE ARE ALLOWABLE AND DETERMINED TO BE DIRECT DAMAGES
DUE TO THE OTHER PARTIES UNATHORIZED COPYING OR DISTRIBUTION OF THE PRODUCT OR
VAR APPLICATION EITHER PARTY'S LIABILITY FOR DAMAGES HEREUNDER, WHETHER IN AN
ACTION IN CONTRACT OR TORT OR BASED ON A WARRANTY, SHALL IN NO EVENT EXCEED THE
AMOUNT OF FEES PAID BY VAR UNDER THIS AGREEMENT FOR THE RELEVANT LICENSE OR
SERVICE.

The provisions of this Section 6 allocate the risks under this Agreement between
Forte and VAR. Forte's pricing reflects this allocation of risk and the
limitation of liability specified herein.

7.       GENERAL TERMS

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WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

<PAGE>

7.1      Nondisclosure

By virtue of this Agreement, the parties may have access to information that is
confidential to one another ("Confidential Information"). Confidential
Information shall be limited to the Products and the VAR Application,
information related thereto, all other information clearly marked as
confidential, and other items as agreed by the parties in writing.

A party's Confidential Information shall not include information which (i) is or
becomes a part of the public domain through no act or omission of the other
party; or (ii) was in the other party's lawful possession prior to the
disclosure and had not been obtained by the other party either directly or
indirectly from the disclosing party; or (iii) is lawfully disclosed to the
other party by a third party without restriction on disclosure, or (iv) is
independently developed by the other party.

The parties agree, both during the term of this Agreement and for a period of
five (5) years after termination hereof, to hold each other's Confidential
Information in confidence. The parties agree not to make each other's
Confidential Information available in any form to any third party or to use each
other's Confidential Information for any purpose other than the implementation
of this Agreement. Each party agrees to take all reasonable steps to ensure that
Confidential Information is not disclosed or distributed by its employees or
agents in violation of the provisions of this Agreement.

7.2      Governing Law and Jurisdiction

This Agreement shall be governed and construed under the laws of the State of
California, as applied to agreements executed and performed entirely in
California by California residents. In no event shall this Agreement be governed
by the United Nations Convention on Contracts for the International Sale of
Goods. In any legal action relating to this Agreement each party agrees (i) to
the exercise of jurisdiction over it by a state or federal court in San
Francisco or Alameda County, California; and (ii) that if a party brings the
action, it shall be instituted in one of the courts specified in subparagraph
(i) above.

7.3      Copyrights

VAR acknowledges that the Products and Documentation are proprietary to Forte
and protected by copyright, patent and/or trade secret laws. VAR agrees to
include without alteration, in all copies and reproductions of the Products,
Documentation and VAR Application, reproductions of Forte's restricted rights
notices, copyright notices and other proprietary legends. A copyright notice in
a Product does not, by itself, constitute evidence of publication or public
disclosure.

7.4      Marks

All trademarks, service marks, trade names or logos identifying the Products or
Forte's business (the "Marks") are the exclusive property of Forte or its
licensors. VAR will not take any action that jeopardizes Forte's or its
licensors' proprietary rights or acquire any right in the Marks except as
specifically set forth below. VAR will not register, directly or indirectly, any
trademark, service mark, trade name, copyright, company name or other
proprietary or commercial right which is identical or confusingly similar to the
Marks or which constitute a translation of a Mark into another language. VAR
will use the Marks exclusively to identify the Products and shall not use the
Marks in combination with any trademarks, service marks, or logos of VAR which
would create confusion as to the ownership or identity of the Marks (e.g.
"ForteCCS"). Any such use of the Marks will clearly identify Forte or its
licensors as the owner of the Marks and conform to Forte's then current
trademark and logo guidelines which Forte agrees to supply to VAR at VARS
request. At Forte's request, VAR will deliver to Forte a sample of all
advertisements or promotional materials bearing a Mark. If Forte notifies VAR
that the use of the Mark is inappropriate, in its reasonable judgment, VAR will
not publish or otherwise disseminate the advertisement or promotional materials
until they have been modified to Forte's reasonable satisfaction. VAR will
immediately notify Forte if VAR learns of any potential infringement of the
Marks by a Sublicensee. Forte will determine the steps to be taken under these
circumstances. In connection with any such potential infringement of or by the
Marks, VAR will (a) provide Forte, at Forte's expense, with the assistance that
Forte may reasonably request and (b) not take steps that would prejudice Forte's
rights in the Marks without Forte's prior approval.

7.5      Relationship between Parties

In all matters relating to this Agreement, the VAR will act as an independent
contractor. The relationship between Forte and the VAR is that of
licenser/licensee. Neither party will represent that it has any authority to
assume or create any obligation, express or implied, on behalf of the party, nor
to represent the other party capacity.

7.6      Notice

All notices relating to this Agreement shall be in writing and delivered by
overnight delivery service or first class prepaid mail with return receipt
requested to the address of such party specified above to the attention of its
Chief Financial Officer or such other address specified by such other party in
accordance with this Section.

7.7      Severability/Waiver

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WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

<PAGE>

In the event any provision of this Agreement is held to be invalid or
unenforceable, the remaining provisions of this Agreement will remain in full
force and effect. The waiver by either party of any default or breach of this
Agreement shall not constitute a waiver of any other or subsequent default or
breach.

7.8      Export Administration; U.S. Government Rights

VAR agrees to comply fully with all relevant laws, regulations and orders of the
United States and other countries to which the Products or VAR Application are
shipped, the U.S. Department of Commerce, and other U.S. and applicable non-U.S.
agencies to assure that all Products, Developments and Custom Work Product and
related media are not exported in violation of the laws of the United States and
other applicable countries.

7.9      Non-assignability and Binding Effect

Notwithstanding Section 2.1(b) or any other provision hereof, the Agreement,
Product and Documentation licenses granted herein may be transferred or assigned
by VAR upon written notice to Forte to (a) any entity that is either directly or
indirectly controlled by VAR ("control" for purposes of this Agreement shall
mean ownership of at least 51% of the voting capital stock of a corporation, or
51% of the voting equity of any non-corporate entity), or (b) the surviving
entity of a merger, acquisition or reorganization of all or substantially all of
VAR's assets, capital stock or other equity, so long as such proposed transferee
or assignee agrees in writing to be bound by the terms and conditions of this
Agreement. Except as provided above, any attempted assignment of the rights or
delegation of the obligations under this Agreement shall be void without the
prior written consent of the non-assigning or non-delegating party. In the case
of any permitted assignment or transfer of or under this Agreement, this
Agreement or the relevant provisions shall be binding upon, and inure to the
benefit of, the successors, executors, heirs, representatives, administrators
and assigns of the parties hereto.

7.10     Force Majeure

Neither party shall be liable to the other for its failure to perform any of its
obligations under this Agreement or any Exhibit, during any period in which such
performance is delayed because rendered impracticable or impossible due to
circumstances beyond its reasonable control, provided that the party
experiencing the delay promptly notifies the other of the delay.

7.11     Remedies

The parties stipulate that the legal remedies of any party in the event of any
default or threatened default by the other party in the performance of or
compliance with any of the terms of this Agreement are not and shall not be
adequate, and that such terms may be specifically enforced by a decree for
specific performance of any agreement contained herein or by an injunction
against a violation of any of the terms of this Agreement or otherwise. Except
as specifically provided in this Agreement, no remedies in this Agreement are
exclusive of any other remedies but shall be cumulative and shall include all
remedies available hereunder or under any other written agreement or in law or
equity, including rights of offset.

7.12     Entire Agreement

This Agreement constitutes the complete agreement between the parties and
supersedes all previous agreements or representations, written or oral, with
respect to the Products and services specified herein. This Agreement may not be
modified or amended except in a writing signed by a duly authorized
representative of each party.

It is expressly agreed that any term and conditions of the VAR's purchase order
shall be superseded by the terms and conditions of this Agreement. This
Agreement shall also supersede the terms of any unsigned license agreement
included in a package for Forte-furnished software.

7.13     Escrow

Forte represents that it has deposited with an escrow agent copies of the source
code and reasonable technical documentation for all the most recent versions of
the Products licensed under the Agreement, pursuant to a Technology Escrow
Agreement with such escrow agent, a copy of which has been provided to VAR. Upon
VAR's execution of the instrument enrolling VAR as a party to the Technology
Escrow Agreement attached as Exhibit G, VAR shall be entitled to receive a copy
of the escrowed source code and documentation from the escrow agent in the event
Forte becomes insolvent, is a party to a bankruptcy filing, ceases business
operations generally or ceases to make available maintenance or support services
for the then-current version of the licensed Product. Forte shall pay all
relevant escrow fees to the escrow agent. In the event VAR receives the escrowed
source code and documentation, VAR shall have the royalty-free, nonexclusive,
perpetual right to use such source code solely for use in maintaining and
supporting the licensed Products under the terms of this Agreement. All such
source code, as delivered or modified, shall constitute Confidential Information
of Forte for purposes of Section 7.1 of the Agreement, and VAR shall not
disclose the source code or its modifications to others or permit others to copy
the source code or modifications thereof. Forte shall update the deposited
material within thirty (30) days after each major update to the licensed
Product. Forte

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WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

<PAGE>

acknowledges VAR's right to request and receive verification from
the escrow agent (and/or Forte) confirmation that Forte has deposited source
materials as obligated under this paragraph.

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WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

<PAGE>

                                   Exhibit A
                                   ---------

                             Forte Software, Inc.
                             -------------------

                            VAR Fees and Royalties
                            ----------------------

1.       VAR License Fee. The parties agree that this Agreement supersedes the
previous VAR agreement between the parties regarding distribution of the VAR
Application. Forte acknowledges that VAR has previously paid all VAR license
fees owed under such previous agreement. In consideration for payment of such
license fees, the license to VAR pursuant to Section 2.1 is with respect to the
following Products and components:

         Products
         --------
         Forte Application Environment
         Forte Express
         Forte WebEnterprise (previously known as WebSDK)

         Components
         ----------
         5 Designated Developers
         Unlimited Client Environments
         Unlimited Server Environments
         Unlimited RDMBS Development Interfaces
         1 Shared Repository
         1 Documentation Set of Forte (both Hardcopy and CD ROM)

2.       Additional Designated Developer and Other License Fees. The fee for
         ------------------------------------------------------
each additional Designated Developer license is [*]. Other items may be licensed
for the fees set forth in the Price List.

3.       Support Fees. Annual Support Fees for the license pursuant to Section
2.1 shall equal 18% of Forte's then-current Core System (as defined below) list
price (currently $75,000).

Annual Support Fees for Products or license components not listed in Section 1
above shall be the Support Fee then charged by Forte, multiplied by the then-
current list price of the item acquired.

4.       Sublicense Fees. Upon shipment of the VAR Application or invoicing of a
Sublicensee for the license of the VAR Application, whichever occurs first, VAR
agrees to pay Forte a Sublicense fee (due as described in the Agreement) as
follows:

               a.   Standard VAR Application Sublicenses. For each Standard
VAR Application Sublicense (defined below) VAR agrees to pay Forte a Sublicense
fee equal to:

               i)   [*] of VAR's net license revenue from such Sublicense if the
Sublicensee does not purchase a Full Use License (as defined in Section 3.1) for
a Core System (as defined below) from Forte or VAR; or

               ii)  [*] of VAR's net license revenue from such Sublicense if the
Sublicensee purchases a Full Use Core System license (plus first year
maintenance and support) directly from Forte or VAR prior to or simultaneously
and in connection with the VAR Application license (i.e., a then-current Forte
customer who does not buy a Core System license in connection with the VAR
Application would not trigger this clause).

               b.   Extended VAR Application Sublicenses. For each Extended VAR
Application Sublicense (defined below) the following terms shall apply:

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WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

<PAGE>

               i)   VAR shall pay Forte a Sublicense fee equal to [*] of VAR's
net license revenue from such Sublicense, subject to paragraph iv below
regarding Enterprise Customers;

               ii)  the Sublicensee will be also be required to purchase at a
minimum, one Full Use License for a Core System from Forte or VAR, which Forte
agrees to provide at its then-current local list price, plus first year
maintenance and support. This Full Use License is not required if the
Sublicensee or a Delivery Partner has already acquired at least one Full Use
License for a Core System and has unassigned Designated Developer seats
sufficient for the applicable project. If the Sublicensee or Delivery Partner
has already acquired a Core System license, but all Designated Developer seats
have been assigned, the Sublicensee shall only be required to purchase
additional Designated Developer licenses sufficient for the applicable project.

Additional Designated Developer licenses, if needed, can be purchased by the
Sublicensee, VAR and/or the Delivery Partner. If the Delivery Partner has a
re-usable development license arrangement with Forte, additional development
licenses could be obtained for the re-use fee due under that Delivery Partner's
agreement with Forte. However, unless otherwise agreed by Forte and such
Delivery Partner, such reusable development licenses are "project specific" and
may not be used for non-VAR Application development. All additional Designated
Developer licenses require the purchase of first year maintenance and support
from Forte.

               iii) VAR shall not be required to obtain rights to include in
the VAR Application and VAR Application-related functionality created by
Sublicensees or their Delivery Partners, nor shall the Sublicensee be required
to purchase Full Use and/or Runtime licenses to utilize any such new VAR
Application-related functionality. Runtime licenses would, however, be required
for a Sublicensee's deployment of functionality outside the scope of the VAR
Application.

               iv)  in the event VAR or a Distributor grants an Extended VAR
Application Sublicense to any Enterprise Customer (defined below) during the
initial three year term of this Agreement, Forte shall not be entitled to any
Sublicense fees in connection with such VAR Application licenses; provided,
however, that VAR shall remain liable to Forte for annual Technical Support fees
for such Sublicenses on the terms set forth in Section 6 below as if such
Sublicense fees had been paid to Forte. At the request of VAR, Forte shall
provide information regarding a customer to indicate whether such customer is an
Enterprise Customer.

               c.   VAR Application Development System. For each Sublicense
of a VAR Application Development System (defined below) VAR agrees to pay Forte
a Sublicense fee [*] of VAR's net license revenue from such Sublicense. Each VAR
Application Development System Sublicense will expressly state that it does not
include a license to use the Products for development, and that Product licenses
are available directly from Forte.

               d.   Transaction-based or Account-based Sublicenses. For the
initial three years of this Agreement, VAR shall have the right to enter into
"Variable Fee" VAR Application Sublicenses under which VAR receives a recurring
royalty from the Sublicensee based on the number of accounts or transactions
serviced by the VAR Application. Such Variable Fee Sublicenses will have a
maximum term of four years. Forte will receive a Sublicense fee equal to [*] of
cash license fee collected from each such Variable Fee Sublicense for the entire
term of each such Variable Fee Sublicense. On or before the expiration of such
three year term, both companies will evaluate and discuss in good faith the
appropriate revenue sharing and other terms for Variable Fee Sublicenses from
then forward.

         e.    Pre-paid Sublicense Fees. Forte acknowledges and agrees that
VAR currently has a pre-paid Sublicense fee balance of [*], which may be
applied dollar for dollar solely against Sublicense fees due Forte hereunder on
Sublicenses of the VAR Application, but not Core Systems.

5.  Definitions.

         a.    "Standard VAR Application" means the current shipping standard
release of the VAR Application which permits the performance of up to 90
person-days of initial development using the Products. Development performed
without the Products (such as using the VAR Application Workflow editor,
Non-Product generated scripts and tools, C++ programming language or any Java
Software Development Environment) are not counted in the 90 days.

[*]= CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

<PAGE>

         b.    "Extended VAR Application" means the current shipping standard
release of the VAR Application where more than 90 person-days of initial
development using the Products will be performed. Development performed without
the Products (such as using the VAR Application Workflow editor, Non-Product
generated scripts and tools, C++ programming language or any Java Software
Development Environment) is not counted in the 90 days.

         c.    "VAR Application Development System" means a VAR Application
licensed by VAR to its customers, global system integrator partners, and/or
Delivery Partners, for end user development, training, demonstration, and/or
vertical application development activities. Product Sublicenses pursuant to
Section 3.1 are not deemed licenses of the VAR Application Development System.

         d.    "Net license revenue" for Standard VAR Application, Extended
VAR Application, and VAR Application Development System transactions means the
net license fee amount invoiced to the applicable Sublicensee net of product
returns and credits. For Variable Fee Sublicenses, it shall mean VAR's net cash
receipts from the applicable Sublicensee.

         e.    A "Core System" shall mean 1 Client Environment, 5 Designated
Developers for the Forte Application Environment, 10 Runtime Users, 1 Server
Environment, 1 Development Server, 1 RDBMS Interface, 1 Shared Repository, 1
Documentation Set on both hard-copy and CD-ROM, and 5 student days of training.

         f.    "Enterprise Customer" is defined as a Forte customer which,
simultaneously with or prior to Sublicensing the VAR Application from VAR, has
obtained Full-Use Product licenses from Forte either (A) under a "site license"
allowing use of unlimited quantities of Product licenses by such customer, or
(B) in a single transaction following December 31, 1996 which included such
customer's payment of at least [*] of recognizable license revenue to Forte
and on which Forte and VAR worked together leading up to such single
transaction. Up to once annually, VAR shall have the right to engage an
independent accountant to audit the accounting books and records of Forte to
verify whether a customer is an Enterprise Customer.

6.  Full Use Licenses.

         a.    For each Full Use License, VAR shall pay to Forte a "Full Use
Sublicense Fee" equal to Forte's then-current Core System list price in the
country or countries in which the Full Use Sublicense will be used. The current
Forte Price List is attached hereto as Exhibit I. Full Use Sublicense Fees are
due net 30 days from the Shipment Date of the applicable Core System Product. If
VAR issues a written Full Use Sublicense quote and such quote is accepted by the
applicable Sublicensee, for a period of ninety (90) days after the date of
submission of the quote to the Sublicensee, the Full Use Sublicense Fee payable
by VAR with respect to the Products identified in the quote shall be based on
the Forte Price List in effect on such date.

         b.    VAR is free to determine unilaterally the Full Use Sublicense
Fees; provided that all Full Use Sublicenses shall otherwise comply with Forte's
then current internal pricing and configuration guidelines.

         c.    Forte shall not be required to provide primary technical support
to Sublicensees receiving a Full Use Sublicense in accordance with Section 3.2
of the Agreement with respect to use of the VAR Application; provided, however,
that if such Sublicensee uses the Core System outside the scope of the VAR
Application, such Sublicensee will be required to obtain and pay for technical
support directly from Forte pursuant to a separate Support Agreement between
Forte and the Sublicensee. VAR shall refer all support inquiries on projects
outside the scope of the VAR Application to Forte.

7. Technical Support for Sublicenses. On September 1 of each year during the
   ---------------------------------
term of this Agreement VAR shall pay Forte an annual technical support services
fee [*] of the then current Cumulative Sublicense Fees (including Full Use
Sublicense Fees) paid or owed by VAR attributable to all actively supported
Sublicensees that have acquired annual technical support services for the VAR
Application as of such date.

8. VAR/MCI Agreement. VAR acknowledges that on or around December 31, 1997 it
   -----------------
entered into an agreement with MCI Systemhouse ("MCI Agreement"). Within two
months from the Effective Date of this Agreement, VAR agrees to allow Forte's
counsel the one-time right to review (on VAR's premises) those portions of the
MCI Agreement that are potentially relevant to the Products. Thereafter and for
the term of this Agreement, VAR agrees

----------
[*]= CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

<PAGE>

to allow Forte's counsel the right to review the "pre-payment" provisions of the
MCI Agreement. Forte agrees that the MCI Agreement is VAR Confidential
Information.

9. Joint Marketing and Seminars. The parties agree to engage in joint marketing
   ----------------------------
activities and to conduct joint seminars for prospective customers, pursuant to
a program to be mutually defined and implemented by the parties.

[*]= CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

<PAGE>

                                   Exhibit B
                                   ---------

                                  Order Form
                                  ----------

[*]= CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

<PAGE>

                                   Exhibit B

                                   ORDER FORM
              VALUE-ADDED RESELLER LICENSE AND SERVICES AGREEMENT
<TABLE>
<CAPTION>
VAR INFORMATION
<S>                                         <C>                                   <C>
Sold To:                                    Ship To:  Same as Sold To             Bill To:  Same as Sold To
Address:                                    Address:                              Address:
City:                                       City:                                 City:
State:          Zip:                        State:               Zip:             State:                  Zip:
Country:                                    Country:                              Country:
Contact:                                    Contact:                              Contact:
Phone:                                      Phone:                                Phone:
Fax:                                        Fax:                                  Fax:
</TABLE>

<TABLE>
<CAPTION>
TECHNICAL SUPPORT CONTACTS
<S>                                         <C>
Primary:                                    Secondary
Name:                                       Name:
Address:                                    Address:
City:                 State:                City:                      State:
Country:        Zip Code:                   Country:             Zip Code:
Contact:                                    Contact:
Phone:                                      Phone:
Fax:                                        Fax:
</TABLE>

<TABLE>
<CAPTION>
LICENSES
Product                                             Qty.            Price/Unit  Line Total
                                                                    $           $
<S>                                                 <C>             <C>         <C>
VAR License
     Forte Application Environment
     Forte Express, Forte Web SDK
(Includes Five Developers, and Unlimited Client
 Environments, Server Environments and RDBMS's)
Other:_____________________________
LICENSES TOTAL                                                                  $________________
</TABLE>
<PAGE>

                                   ORDER FORM
              VALUE-ADDED RESELLER LICENSE AND SERVICES AGREEMENT

<TABLE>
<CAPTION>
SERVICES
<S>                                                       <C>                          <C>

TECHNICAL SUPPORT                                         $                             $

Consulting*                                               $                             $
Training*                                                 $                             $

     License and Services Subtotal:                                                     $_______
     Sales Tax (where applicable)                                                       $_______
GRAND TOTAL                                                                             $_______
</TABLE>

ADDITIONAL TERMS:

*  Consulting and training must be utilized within 6 months of the Effective
Date of this Order Form.

This order is placed subject to the terms and conditions of the Value-Added
Reseller License and Services Agreement dated:______.

The Effective Date of this Order Form is:______________.
<TABLE>
<CAPTION>
<S>                                             <C>
Executed by VAR                                 Executed by Forte Software, Inc.

Signature:_________________________________     Signature:_____________________________________

Name:______________________________________     Name:__________________________________________

Title:_____________________________________     Title:_________________________________________
</TABLE>
<PAGE>

                                   Exhibit C
                                   ---------

                          VAR Application Description
                          ---------------------------

         The VAR Application is VAR's CCS product, as described below.

I.       CHORDIANT CCS PRODUCT DESCRIPTION

Chordiant CCS - Customer Communications Solution(TM) - integrates customer
communications points and customer facing applications with legacy databases,
the web server, email/fax systems, telephony systems and existing business
critical applications to create an enterprise-wide solutions serving multiple
business units and customer types.

Chordiant CCS(TM) includes a set of applications, business services, distributed
workflow engine called "Workflow Sequencing Object Processing - WSOP(TM)", and
system services, interfaces and data management. The Chordiant CCS(TM) 1.4 and
1.5 releases are packaged and delivered as a system which includes the Chordiant
CCS ChorApps(TM), Chordiant CCS ChorObjects(TM), and Chordiant CCS
ChorServices(TM). The ChorObjects(TM) and ChorServices(TM) are also referenced
as the Chordiant CCS Foundation System.

Chordiant CCS ChorApps(TM) (Applications) consist of the customer facing
applications, business management applications, operational management
applications, system administration and a variety of self-serve applications
designed for integration with web sites and telephony devices. Chordiant CCS(TM)
applications are dynamically created at time of customer inquiry and transaction
based on the customer profile and request; applicable customer and business
processes; together with the supporting business services and customer data. The
dynamic ability to create applications is called P3 Active(TM) and is a result
of technology provided by the Chordiant CCS Workflow Sequencing Object
Processing(TM) (WSOP(TM)) system.

Chordiant CCS(TM) applications are role-based and cover all the functionality
required by the CR (Customer Representative) for customer information, service,
marketing and selling functions; the Business Analyst/Management for defining
and managing business processes, workflows and transactions; Marketing
Management for management of campaigns, offerings and customer information; and
the call center Operational Management for data maintenance, center operations,
human resource scheduling, and system administration. Chordiant applications are
workflow driven and are built from the hundreds of business services and objects
provided in Chordiant CCS(TM), along with third party services provided by
Chordiant's customers, system integration partners and technology partners.

Chordiant CCS ChorObjects(TM) (Business Services, Objects and Workflow system)
contains the business objects integrating your best customer and business
practices together with the WSOP(TM) system, workflow components, workflow
management, a workflow editor and management functions. This layer provides the
rich set of business objects that are common across industries which when
attributed and data enabled for a particular company reflect the company's
specific customer and business processes, policies and transactions.

Chordiant CCS ChorServices(TM) provides the business services to create the IT
infrastructure for Chordiant CCS(TM) and to provide connectivity to telephony
systems, internet, data networks, data base systems and transaction systems.
ChorServices(TM) provides the services enabling customer communications; data
access, management and routing; access and data interfaces to enterprise legacy
and transaction systems and the ability to create customer interfaces into
third-party applications and systems to enable financial transactions, order
processing, billing, payment and other financial and business services. The
ChorServices(TM) commonly integrate and communicate with a customer's telephony
equipment, web servers, other application servers, legacy systems and
transactional applications systems.

[*]= CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

<PAGE>

                                   EXHIBIT D

                          CHORDIANT CCS - RELEASE 1.5
                           NORTH AMERICA PRICE LIST

<TABLE>
<CAPTION>
                                                                                     License Fees
                        End-User License                        ----------------------------------------------------
                      Product Description                                 Required                  Optional
--------------------------------------------------------------------------------------------------------------------
<S>                                                               <C>                       <C>
Chordiant CCS Foundation (Notes 1, 3)                                     $900,000
   .  Chordiant CCS ChorObjects (Business Services)
   .  Chordiant CCS ChorServices (System Services)
      Includes these Components:
      .  Server Platform
      .  Telephony and Communications Platform
      .  Database Management Platform
      .  Electronic Gateways
Distributed Service Centers Deployment Option (Note2)
   .  First Additional Center                                                                          $375,000
   .  Second & Subsequent Additional Centers                                                           $187,500
Additional Components (Note 2)
   .  Server Platform                                                                                  $ 25,000
   .  Telephony Platform                                                                               $ 50,000
   .  Database Platform                                                                                $ 25,000
   .  Electronic Gateways                                                                              $ 50,000
--------------------------------------------------------------------------------------------------------------------
Chordiant CCS ChorApps (Applications) (Note 1)                            $600,000
--------------------------------------------------------------------------------------------------------------------
Chordiant CCS Runtime Client Licenses
      1 - 50                                                                                           $    950
      51 - 100                                                                                         $    850
      101 - 200                                                                                        $    750
      201 - 500                                                                                        $    650
      501 - 1,000                                                                                      $    600
      1,001 - 2,000                                                                                    $    550
--------------------------------------------------------------------------------------------------------------------
</TABLE>

                                       8.
<PAGE>

                          CHORDIANT CCS - RELEASE 1.5
                            NORTH AMERICA PRICE LIST

<TABLE>
<CAPTION>
                                                                                     License Fees
             Global System Integrator License (GSI)               --------------------------------------------------
                      Product Description                                 Required                  Optional
--------------------------------------------------------------------------------------------------------------------
<S>                                                               <C>                       <C>

Chordiant CCS Development System for GSI Centers (Note 4)                 $550,000
   .  Chordiant CCS ChorObjects (Business Services)
   .  Chordiant CCS ChorServices (System Services)
      Includes these Components:
          .  Client Platform
          .  Server Platform
          .  Telephony and Communications Platform
          .  Database Management Platform
          .  Electronic Gateways
   .  Chordiant CCS Delivery Model (Note 5)
   .  Chordiant CCS Developer Training
      Includes one developer training class for 10 developers

GSI Distributed Service Centers Deployment Option (Note 6)
   .  First Additional GSI Center                                                                   $300,000
   .  Second & Subsequent Additional GSI Centers                                                    $150,000
      Includes one developer training class for each center

--------------------------------------------------------------------------------------------------------------------
Chordiant CCS Reference Applications                                      $100,000
--------------------------------------------------------------------------------------------------------------------
Chordiant CCS Development System Client Licenses
          1 - 50 (per client license fee)                                                           $   2000
          51 - 100                                                                                  $   1500
          10l- 200                                                                                  S   1250
          201- 500                                                                                  $   I000

--------------------------------------------------------------------------------------------------------------------
</TABLE>

                                       9.
<PAGE>

                          CHORDIANT CCS - RELEASE 1.5
                           NORTH AMERICA PRICE LIST

<TABLE>
<CAPTION>
                         Description of Services                                              Service Fees
<S>                                                                                  <C>
Chordiant CCS Annual Maintenance and Support (Note 7)
   .  Premier End-User Support for Chordiant CCS                                     25% of Chordiant CCS
      Product License Fee                                                            Product License Fee
      (12 Months of 7 Days x 24 hours support)
   .  Standard End-User Support for Chordiant CCS                                    20% of Chordiant CCS
      Standard Product                                                               Product License Fee
      (12 Months of Monday - Friday, 24 hours support)
   .  Developer Support for Chordiant CCS                                            $14,000.  Per Client License
      Development System Support - 12 Months
   .  Developer Support for Chordiant CCS                                            $ 8,500.  Per Client License
      Development System Support - 6 Months
------------------------------------------------------------------------------------------------------------------------------
Chordiant CCS Professional Services
   .  Chordiant Systems Integration                                                  Quote
   .  Chordiant Installation and Deployment                                          Quote
   .  Chordiant Application Consulting                                               Quote
   .  Chordiant Business Analysis Consulting                                         Quote
   .  Chordiant Development Facility Use                                             $ 2,500 Per Day, Per Seat
------------------------------------------------------------------------------------------------------------------------------
Chordiant Gold Team Assessment Service
   .  Chordiant Gold Team Assessment                                                 $80,000 Per Engagement

------------------------------------------------------------------------------------------------------------------------------
Chordiant CCS University (Note 3)
   .  CCS Enablement Training                                                        $ 500 Per Day, Per Student
   .  CCS User Training                                                              $ 325 Per Day, Per Student

------------------------------------------------------------------------------------------------------------------------------
Chordiant CCS Documentation
   .  Complete Documentation Sets (Additional)                                       $ 1,000 Each
   .  Single Library Set                                                             $ 500 Each
   .  Single Book                                                                    $ 150 Each

------------------------------------------------------------------------------------------------------------------------------
</TABLE>

                                      10.
<PAGE>

                          CHORDIANT CCS - RELEASE 1.5
                           NORTH AMERICA PRICE LIST

PRICE LIST NOTES:

1.  License Fees for Chordiant CCS Foundation and Chordiant CCS Applications
    Chordiant CCS Foundation is licensed for a single customer service center
    and a single development site within one corporate subsidiary and/or
    business unit. Chordiant CCS Foundation includes; ChorServices and
    ChorObjects and one license of the telephony, database and web/electronic
    services components. Each corporate subsidiary and/or business unit is
    required to license a complete Chordiant CCS Foundation and Reference
    Application license.

2.  License Fees for Additional Service Center Sites
    Additional license(s) for second and subsequent Distributed Service Center
    Sites are required within a single corporate subsidiary and/or business
    unit where users in those sites are accessing Chordiant CCS.

3.  Chordiant CCS End-User Development Tools
    Chordiant CCS 1.5 includes development tools for End-User development
    purposes.
    Chordiant CCS 1.5 includes the Chordiant CCS Workflow Editor, Chordiant CCS
    Business Services, Chordiant CCS Reference Applications and one copy of the
    Forte TOOL development system. Additional licenses and copies of Forte TOOL
    Development System and Tools are available directly from Forte Software.

4.  License Fees for Chordiant CCS Development System for GSI Partners
    Chordiant CCS Development System License for Chordiant contracted Global
    System Integrator (GSI) partners is a single development center site license
    in support of the GSI Partner's training, demonstration and vertical
    application development activities. This license is not applicable to end-
    user development work, end-user development projects require the Chordiant
    CCS End-User Development System product and license. The development system
    software includes one copy of the Chordiant CCS supported client, server,
    telephony and database objects and one electronics services facility. The
    Forte Development System and Tools are not included with the Chordiant CCS
    Development System. The Forte Development System and Tools is available
    directly from Forte Software.

5.  License of Chordiant CCS Delivery Model
    Chordiant CCS GSI Development System and license for use on the specified
    end-user development project only.

6.  License Fees for Additional GSI Development Center Sites
    License(s) for additional GSI Development Center Sites where Chordiant CCS
    Development System is deployed to serve the GSI Partner's training,
    demonstration and vertical application development activities.

                                      11.
<PAGE>

    This license(s) is not applicable to end-user development work, end-user
    development projects require the Chordiant CCS End-User Development System
    product and license.

7.  Chordiant CCS Annual Maintenance and Support
    Chordiant CCS Annual Maintenance and Support services are provided and
    billed on an annual basis under separate agreement.

8.  Chordiant CCS University Training Classes
    The indicated fees apply to Chordiant CCS training conducted at Chordiant
    Software, Inc. Chordiant CCS University in Cupertino, California. Training
    at client locations can be made available by arrangement.

9.  North America and International Price Lists
    This Price List is for use with customers and partners in North America. See
    our international price list for regions outside of North America.

                                      12.
<PAGE>

                          CHORDIANT CCS - RELEASE 1.5
                           INTERNATIONAL PRICE LIST

<TABLE>
<CAPTION>
                                                                                     License Fees
                                                                                    (U.S. Dollars)
                        End-User License                          --------------------------------------------------
                      Product Description                                 Required                  Optional
--------------------------------------------------------------------------------------------------------------------
<S>                                                               <C>                       <C>
Chordiant CCS Foundation (Notes 1, 3)                                    $1,350,000
   .  Chordiant CCS ChorObjects (Business Services)
   .  Chordiant CCS ChorServices (System Services)
     Includes these Components:
     .  Server Platform
     .  Telephony Platform
     .  Database Platform
     .  Electronic Gateways
Distributed Service Centers Deployment Option (Note2)
   .  First Additional Center                                                                        $562,500
   .  Second & Subsequent Additional Centers                                                         $281,250
Additional Components (Note 2)
   .  Server Platform                                                                                $ 37,500
   .  Telephony Platform                                                                             $ 75,000
   .  Database Platform                                                                              $ 37,500
   .  Electronic Gateways                                                                            $ 75,000
--------------------------------------------------------------------------------------------------------------------
Chordiant CCS ChorApps (Reference Applications) (Note 1)                 $  900,000

--------------------------------------------------------------------------------------------------------------------
Chordiant CCS Runtime Client Licenses
      1 - 50                                                                                         $  1,625
      51 - 100                                                                                       $  1,475
      101- 200                                                                                       $  1.325
      201- 500                                                                                       $  1,150
      501 - 1,000                                                                                    $  1,075
      1,001 - 2,000                                                                                  $  1,000
--------------------------------------------------------------------------------------------------------------------
</TABLE>

                                      13.
<PAGE>

                          CHORDIANT CCS - RELEASE 1.5
                           INTERNATIONAL PRICE LIST

<TABLE>
<CAPTION>
                                                                                           Service Fees
                     Description of Services                                              (U.S. Dollars)
------------------------------------------------------------------------------------------------------------------------------
<S>                                                                                  <C>
Chordiant CCS Annual Maintenance and Support (Note 7)
   .  Premier End-User Support for Chordiant CCS                                     25% of Chordiant CCS
      Standard Product                                                               Product License Fee
      (12 Months of 7 Days x 24 hours support)
   .  Standard End-User Support for Chordiant CCS                                    20% of Chordiant CCS
      Standard Product                                                               Product License Fee
      (12 Months of Monday - Friday, 24 hours support)
   .  Developer Support for Chordiant CCS                                            $18,000 Per Client License
      Development System Support - 12 Months
   .  Developer Support for Chordiant CCS                                            $11,250 Per Client License
      Development System Support - 6 Months
------------------------------------------------------------------------------------------------------------------------------
Chordiant CCS Professional Services
   .  Chordiant Systems Integration                                                  Quote
   .  Chordiant Installation and Deployment                                          Quote
   .  Chordiant Application Consulting                                               Quote
   .  Chordiant Business Analysis Consulting                                         Quote
   .  Chordiant Development Facility Use                                             $ 2,500 Per Day, Per Seat
------------------------------------------------------------------------------------------------------------------------------
Chordiant Gold Team Assessment Service
   .  Chordiant Gold Team Assessment                                                 $80,000 Per Engagement

------------------------------------------------------------------------------------------------------------------------------
Chordiant CCS University (Note 5)
   .  CCS Enablement Training                                                        $ 500 Per Day, Per Student
   .  CCS User Training                                                              $ 400 Per Day, Per Student

------------------------------------------------------------------------------------------------------------------------------
Chordiant CCS Documentation
   .  Complete Documentation Sets (Additional)                                       $ 1,200 Each
   .  Single Library Set                                                             $ 500 Each
   .  Single Book                                                                    $ 150 Each

------------------------------------------------------------------------------------------------------------------------------
</TABLE>

                                      14.
<PAGE>

                          CHORDIANT CCS - RELEASE 1.5
                           INTERNATIONAL PRICE LIST

PRICE LIST NOTES:

1.   License Fees for Chordiant CCS Foundation and Chordiant CCS Applications
     Chordiant CCS Foundation is licensed for a single customer service center
     and a single development site within one corporate subsidiary and/or
     business unit.  Chordiant CCS Foundation includes; ChorServices and
     ChorObjects and one license of the telephony, database and web/electronic
     services components.  Each corporate subsidiary and/or business unit is
     required to license a complete Chordiant CCS Foundation and Reference
     Application license.

2.   License Fees for Additional Service Center Sites
     Additional license(s) for second and subsequent Distributed Service Center
     Sites are required within a single corporate subsidiary and/or business
     unit where users in those sites are accessing Chordiant CCS.

3.   Chordiant CCS End-User Development Tools
     Chordiant CCS 1.5 includes development tools for End-User development
     purposes.  Chordiant CCS 1.5 includes the Chordiant CCS Workflow Editor,
     Chordiant CCS Business Services, Chordiant CCS Reference Applications and
     one copy of the Forte TOOL development system.  Additional licenses and
     copies of Forte TOOL Development System and Tools are available directly
     from Forte Software.

4.   Chordiant CCS Annual Maintenance and Support
     Chordiant CCS Annual Maintenance and Support services are provided and
     billed on an annual basis under separate agreement.

5.   Chordiant CCS University Training Classes
     The indicated fees apply to Chordiant CCS mining conducted at Chordiant
     Soft, rare, Inc. Chordiant CCS University in London, England and Cupertino,
     California.  Training at client locations can be made available by
     arrangement.

6.   International Price List
     This Price List is for use with customers and partners in Europe, Middle-
     East, Africa, South America, Pacific Rim and Asia regions.  All prices are
     in U.S. Dollars.

                                      15.
<PAGE>

                            Runtime Server Pricing
    To use these charts, find the number of concurrent users at runtime and
         then read down the column to find the runtime server pricing.

<TABLE>
<CAPTION>
<S>       <C>          <C>          <C>          <C>          <C>          <C>          <C>        <C>         <C>           <C>
Users       0           51          101          151          201          251          301        351         401           451
           50          100          150          200          250          300          350        400         450           500
---------------------------------------------------------------------------------------------------------------------------------
Servers
        -------------------------------------------------------------------------------------------------------------------------
      1  $15,000                                                                   Below        Initial         Runtime
                                                                                   Server Charge
      2  +$8K/svr    $30,000                                                       Pricing fixed at first value in column

      3              +$8K/svr    $45,000

      4                          +$8K/svr     $60,000

      5                                       +$8K/svr     $75,000

      6                                                    +$8K/svr     $90,000

      7                                                                 +$8K/svr     $105,000

      8                                                                              +$8K/svr     $120,000

      9                                                                                           +$8K/svr     $135,000

     10                                                                                                        +$8K/svr    $150,000

     11                                                                                                                    +$8K/svr

Users      501          551          601          651          701          751          801        851         901           951
           550          600          650          700          750          800          850        900         950           1000
-----------------------------------------------------------------------------------------------------------------------------------
Servers
        ---------------------------------------------------------------------------------------------------------------------------
     11  $165,000                                                                  Below        Initial
                                                                                   Server Charge
     12  +$8K/svr     $180,000                                                     Pricing fixed at first value in column

     13               +$8K/svr    $195,000

     14                           +$8K/svr     $210,000

     15                                        +$8K/svr     $225,000

     16                                                     +$8K/svr     $240,000

     17                                                                  +$8K/svr    $255,000

     18                                                                              +$8K/svr    $270,000

     19                                                                                          +$8K/svr      $285,000

     20                                                                                                        +$8K/svr   $300,000

     21                                                                                                                   +$8K/svr
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

The Initial Runtime Server Charge licenses an increasing number of servers as
the number of users increases.  This gives sites great flexibility for
satisfying their server needs.  For example, for 500 users, the Initial Server
Runtime Charge licenses the site for up to 10 servers at an Initial Runtime
Server Charge of $150,000.  The customer has the option of implementing their
system as a single, large server or up to 10 different servers -- all for the
same price.  Additional servers licenses for this site, beyond the included 10
Servers, are available for $8,000 per Runtime Server.

For sites with greater than 1,000 users, the Initial Runtime Server Charge is
$15,000 per 50 Runtime Users.  For sites with 1000 users, the site is licensed
for up to 20 servers at an Initial Server Charge of $300,000.  For every
additional 50 Runtime Users, the site is authorized for an additional Runtime
Server.  Sites with greater than the number of servers covered by the Initial
Server Charge must purchase licenses for the additional servers at $8,000 per
server.

Note:  Each Runtime Server License includes:
       .  Right-to-copy server runtime license
       .  Right-to-copy database runtime licenses
       .  Right-to-copy network protocols

                                      16.
<PAGE>

Basic Guidelines

1.  Each separate development site must buy a Core System.

2.  For each different platform used for deployment, at least one such
    development environment must be purchased.

3.  Developers are "designated licenses", not "concurrent licenses". See
    definition of Forte Developer License.

4.  The server development license included in the Core System is for
    development only. If the same machine will be used for deployment, Runtime
    Server licenses are required (per Runtime Server matrix).

5.  Volume discounts on Developers and Runtime Users are only available when
    purchased as part of a single order. For example, if a customer purchases
    200 concurrent Runtime User licenses and two years later wants to purchase
    another 200 Runtime User licenses, the second 200 Runtime Users would not
    qualify for the next highest discount rate.

6.  International Uplift can be waived on deployment licenses that will be
                                          ----------
    deployed outside the U.S. and Canada but will be supported internally by the
    customer's U.S. or Canadian support organization and Forte's U.S. tech
    support group.

Support & Maintenance

1.  Telephone support and on-going product maintenance are 18% of the list price
    of the product(s). Support and maintenance charges are due in advance,
    annually.

2.  Contact with Forte telephone support must be made through one of three
    designated support contacts.

                                      17.
<PAGE>

                                   Exhibit E
                                   ---------
                   Sublicense Agreement Required Provisions
                   ----------------------------------------

Each Sublicense agreement shall refrain from making any warranty on Forte's
behalf, and shall include, at a minimum, contractual provisions which:

1)    Except for a Full Use License or where such a restriction is not
      permitted by applicable law, prohibit use of the Products except in
      connection with the Sublicensee's use of the VAR Application.

2)    Prohibit duplication (beyond the number of licensed copies) of the
      Products except for temporary transfer in the event of CPU malfunction
      and a reasonable number of backup or archival copies.

3)    Prohibit timesharing, except for transaction-based or account-based
      Sublicenses as permitted under Section 4(d) of Exhibit A; or rental of
      the Products.

4)    Prohibit reverse engineering, disassembly, decompilation, or other
      attempt to derive source code of the Products, except and as to the
      extent permitted by applicable law.

5)    Prevent title from passing to the Sublicensee.

6)    To the extent legally possible, disclaim Forte's liability for any
      indirect, incidental, or consequential damages arising from the use of
      the Products.

7)    Require the Sublicensee, at the termination of the Sublicense, to
      discontinue use and destroy or return to the VAR the Products,
      Documentation and all archival or other copies of the Product except
      for a reasonable number of archival copies.

8)    Require the Sublicensee to comply fully with all relevant export laws
      and regulations of the United States and of other countries in which
      the Products will be used to assure that neither the Products, not any
      direct product thereof, are exported, directly or indirectly, in
      violation of United States or other applicable law.

9)    Allow VAR to audit the Sublicensees use of the VAR Application and
      the Products.

10)   Allow VAR to comply with Section 3.1 (l) of this Agreement.

[*]= CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

<PAGE>

                                   Exhibit F
                                   ---------
                      Forte Technical Support Users Guide
                      -----------------------------------

[*]= CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

<PAGE>

                            FORTE TECHNICAL SUPPORT
                                  USER'S GUIDE

                                      1.
<PAGE>

Table of Contents

Welcome to Forte Technical Support.................   3
     How to Register for Technical Support.........   3
     Your Technical Contacts.......................   3
     How to Reach Technical Support................   4
     How to Change License Information.............   4
Types of Assistance Offered........................   4
     Problem Description/Troubleshooting...........   5
     Support Limitations...........................   5
How To Make A Support Call.........................   6
     Before You Call...............................   6
     Describing the Problem........................   6
     Making the Call...............................   7
     Call Tracking System..........................   7
     Modem Access..................................   8
How Forte Resolves your Call.......................   8
     Call Ranking and Response Time................   8
     Calling Us Back...............................  10
     Call Escalation...............................  10
     Call Resolution...............................  11
     Making Test Cases.............................  11
     Fixing a Defect...............................  11
     Release Management Process....................  12
     Feedback on the Quality of Technical Support..  12
Other Forte Services Offered.......................  12
     Training......................................  12
     Consulting....................................  13
     Documentation.................................  13
     Special Interface Projects....................  14
     Ordering more copies..........................  14

Appendix
Forte Technical Support Call Log Form
Forte Technical Support Registration Form
Forte Sales Office Locations - USA
Forte Sales Office Locations - International

                                      2.
<PAGE>

                                   EXHIBIT F

                            FORTE TECHNICAL SUPPORT
                                  USER'S GUIDE

Welcome to Forte Technical Support

     At Forte, we believe that service, technical support, training, and
     consulting are just as important as the features and functions you receive
     when you purchase our software products.  We can provide you with a
     spectrum of support--when you need it, whom you need it, and in the format
     that best suits your requirements.  This guide provides you with everything
     you need to know about Forte Technical Support.

     How to Register for Technical Support

     Once you have purchased a support agreement from Forte, you will need to
     fill out a Technical Support Registration form and fax it to us at 510-869-
     2010.  This form provides us with the details of your site and the names of
     the personnel you have authorized to call Technical Support.  This is where
     you will list your Primary Technical Contact (see below).  This form is
     included in the appendix of this booklet and another form will be mailed to
     you after you purchase support,

     Your Technical Contacts

     You should designate one primary technical contact and two backup contacts
     for each Forte license.

     The primary contact is the focal point for contact with Forte Technical
     Support as well as internal support within your organization.  This person
     should:

     .    Be your Forte expert

     .    Have the opportunity to gain Forte expertise over a wide range of uses

     .    Be able to determine whether a particular issue should be referred to
          Forte Technical Support

     .    Be accessible to all Forte users within your organization

     .    Be able to provide timely response

     Each backup contact should be a co-worker of the primary technical contact,
     he at the same location, and be able to perform these duties in the absence
     of the primary contact.

     We feel it is essential that the primary and backup technical contacts (and
     preferably all Forte users) complete the full recommended Forte Training as
     outlined in the Forte Education Brochure.

                                      3.
<PAGE>

     The ability of your primary or backup contact to communicate effectively
     with Forte Technical Support will ultimately determine how effective our
     service is for your organization.

     These arrangements ensure your organization has information on, and control
     of your important technical relationship with Forte.  When you contact
     Forte, we know you have already cried to resolve the issue and see the
     issue as important to your organization.

     How to Reach Technical Support

          Technical Support Hotline (510) 451-5400

     The Technical Support Center is available from 8:00 a.m. to 6:00 p.m.
     Pacific time Monday through Friday, excluding United States public
     holidays.

     You will speak to a Technical Support dispatcher, who will take your call
     details and the initial problem description.  The dispatcher will also tell
     you your call number and your call will then be transferred to a Technical
     Support Specialist, if one is available.  If you call during a time when
     the Support Center is not available, you will be prompted to leave us
     voicemail and your call will be logged when the Support Center opens in the
     morning.

          Fax Number (510) 869-2010

     This is the fax number for Forte Technical Support in case we require you
     to fax us some information about your problem.  We recommend that you fax
     this information to us after you have called the Technical Support Hotline
     and received a call reference number, which you should include on the fax.

          Internet Address support@forte.com

     This is the interact address for Forte Technical Support should you decide
     to e-mail your question rather than use the telephone.  If you send us a
     question via e-mail, your Forte call number will be e-mailed back to you.

     Please note that Forte provides an Internet Call Form on your product
     release media.  Please complete the form with as much detail as possible so
     that we will have enough information to begin working on your call.

     How to Change License Information

     If you move, change phone numbers, or have personnel changes relating to
     your designated Technical Support contacts, please let us know so we can
     update our database.  To make any changes, call Forte Technical Support and
     give us the new information.  We will update the customer database and
     inform the other Forte department.

Types of Assistance Offered

                                      4.
<PAGE>

     Technical Support provides the following assistance to Forte licensees
     related to their use of the current release of the licensed software, and
     subject to the terms and conditions in the Forte Software License and
     Services Agreement.

<TABLE>
<CAPTION>
          Assistance Provided                                Task Performed
-----------------------------------      ---------------------------------------------------------
Problem Determination                    Analyze error messages.
<S>                                      <C>
                                         Identify and isolate the source of the problem.
                                         Provide technical information and technical status on
                                         open problems.

Problem Resolution and Recovery          Provide problem workarounds.
Assistance                               Provide advice and guidance for operating system
                                         environment workaround.
                                         Escalate problem for immediate or scheduled fix.

Product Usage Questions                  Assist with the configuration of your operating
                                         system environment related to Forte.
                                         Product operation or functionality issues.
                                         Provide current release information such as
                                         Compatibility, enhancements, fixes, and any
                                         restrictions.
</TABLE>

     Answering "product usage questions" may be limited to 30 minutes if we feel
     the questions could be answered by having the caller attend the relevant
     Forte training course.  However, this time limit might be extended if the
     Support Center personnel have the time available, More extensive assistance
     for these questions is available by purchasing Forte Consulting (see
     section titled Other Forte Services for details).

     Problem Description/Troubleshooting

     Because the information you provide to Technical Support is vital to the
     process of problem resolution, it is important that you have prepared the
     problem description and supporting data, and reproduced the symptoms in a
     simple form.

     Forte Technical Support expects you to make a reasonable attempt to verify
     the error in your environment.  We will always ask for the full error
     number that occurs; other common information that we will ask for depends
     on the nature of the problem.

     Support Limitations

     .    We do not support Forte on uncertified hardware, compilers, or
          operating systems, We will talk to you about any problems you have,
          especially when it comes to using a new operating system. However, we
          do not guarantee Forte will work in environments other than those we
          explicitly support.

                                      5.
<PAGE>

     .    We only support Forte software products. For instance, we do not
          support your computer's operating system. If you need help doing
          something on your operating system, you need to speak to whomever
          supports it.

     .    We will not debug your application code, or application code that you
          have gotten from someone else. This restriction applies to third party
          software, software written by consultants, and so forth. If you
          believe you have run into a defect in a Forte software product, you
          need to establish that the problem lies in our Software.

     .    We do not provide free training or consulting, although we do offer
          them as optional purchases. We can answer simple how-to questions and
          we can talk to you about other topics to a limited extent, but we will
          not answer questions such as "flow do I design my Forte application?"

     .    We support techniques or workarounds given to you by members of Forte
          Technical Support, unless we tell you explicitly that they are
          unsupported. We can talk to you about workarounds given to you by
          others, including other Forte employees, and if them is a problem, we
          can help you to understand the cause, However, we cannot guarantee
          that using these workarounds will not cause other problems.

How To Make A Support Call

     If you are using Forte Technical Support for the first time, you will find
     this section particularly useful.  Please read it carefully so you will
     feel comfortable with the process we use to assist you.

     We advise you to keep a copy of your license and have your customer number
     available, in case you are asked for it when calling Technical Support.

     Before You Call

     Before you call for technical support, take a few minutes to gather The
     information you'll need to give the Forte Technical Support Specialist who
     takes your call.  If you don't have the information, the resolution of your
     problem might be delayed.

     Describing the Problem

     Make some notes about the problem you are having.  If possible, note the
     sequence of events leading up to the problem.  Here are some questions to
     get you started:

     .    What were you trying to accomplish?

     .    What did you do? What commands did you enter? Provide exact syntax if
          possible.

     .    What did you expect to happen?

     .    What happened instead? Please provide exact syntax.

                                      6.
<PAGE>

     .    Why do you think this is a problem with Forte?.

     .    What have you tried to do to correct or understand this problem?

     .    If your screen displayed any error messages, what ware they? Note the
          error number first then the error text,

     .    Which manuals did you consult? Titles, publication dates, versions,
          and page numbers are important.

     Making the Call

     Now you are ready to call Forte Technical Support.  This section describes
     how your call is handled.

     1.   The Technical Support dispatcher first asks you whether your call is
          new or a follow, up to a previous call.

     .    If it is a follow-up call, give the dispatcher your call reference
          number. He or she attempts to connect you to the person working on the
          call.

     .    If it is a new call, the dispatcher enters your name into our call
          tracking system, You might be asked to confirm your operating system,
          Forte version, or other relevant information about your site.

     2.   As you describe your issue or question, the dispatcher enters the
          details into our call tracking system.  If you encountered error
          messages, plebe tell the dispatcher the error number first and the
          error message text, so that ii can be entered correctly.

     3.  The dispatcher discusses the impact of the problem and asks you to help
          determine an appropriate priority for your call.  Call priority is
          outlined in detail in the section rifled How Forte Resolves Your Call.

     4.   The dispatcher tells you your call number and either connects you
          directly with a Technical Support Specialist, or gives you the
          timeframe during which you should expect a call back.

     All this usually takes only a few minutes.  While you are on the phone with
     the dispatcher, please use your Forte Technical Support Call Log Form
     (locked in the Appendix) to record the details of your question and call
     number for your own reference.

     Call Tracking System

     Forte's call tracking system tracks information about each customer call.
     Afar verifying your customer information, the dispatcher enters the problem
     information into the system.  From then on any of our Technical Support
     Specialists or dispatchers can view:

                                      7.
<PAGE>

     .  A permanent record of your initial problem statement

     .  Details of subsequent research carried out

     .  Detail of further communication with you

     .  The current status of your call

     Modem Access

     We recommend that our customers provide us with modem access to their
     machines.  This access, with the ability to transmit the troublesome code
     to Forte machines, can speed up the resolution of the problem.

How Forte Resolves your Call

     After speaking with you, the Technical Support Specialist establishes if
     the problem is:

     .  the result of a Forte product error

     .  the result of a user type error

     .  a product usage question

     We might ask you to send us a test case to assist in the diagnosis.  If the
     problem is identified as being the result of a Forte product error, the
     test case and the diagnostic notes are immediately sent to Forte
     Engineering.

     Call Ranking and Response Time

     Forte Technical Support prioritizes calls based on the urgency of need, We
     have three ranking: of calls: Standard (Rank 3), Time Critical (Rank 2) and
     Emergency (Rank 1).

     Calls generally arise from two very different kinds of situations:

     .  One or more programmers experience a problem during the application
        development process.

     .  An established production installation suddenly loses some or all of its
        functionality, threatening data integrity or data access.

     Problems at production installations usually take top priority, but not
     always.  The problems a team of programmers encounters during a development
     could conceivably outweigh the problems a single user encounters in a
     production environment.

     Please assist us by letting us know the impact of the problem on your
     business and inform us of what you think the priority should be.  Response
     time goals are listed for each priority of call, but if a Technical Support
     Specialist is available at the time of your call, we will try to respond
     immediately.

                                      8.
<PAGE>

          Standard Calls (Rank 3)

     Standard calls generally occur while using Forte during development,
     including "what if" and "how to" questions.  The product Software is
     usable, but one or more functions might not operate as you expected.  The
     problem may be one related to understanding Forte features or
     documentation.  If a workaround exists, it is comparatively easy for you to
     implement.

     A production example of a Rank 3:

          The workstation for one of many end users is failing to properly
          redraw the screen

     A development example of a Rank 3:

          A programmer needs help understanding syntax errors encountered while
          developing an application.  The "save" option does not work, and the
          workaround is to use the "save as" option.

     Our response time goal for Rank 3 calls is 24 business hours.

          Time Critical Calls (Rank 2)

     In time critical calls, the product software is usable, but functionality
     is degraded or restricted.  In the case of production systems, the
     applications and some Forte modules remain usable, but the use of the
     production application itself is restricted.  In the case of development
     systems, Forte and the development applications are unusable, or
     inaccessible.  If a work, around exists, it is somewhat inconvenient to
     implement and will not be sufficient for the long term.

     A production example of a Rank 2:

          You can use parts of the production application and parts of the Forte
          product.

     A development example of a Rank 2:

          Development has been reduced to a minimum due to problems with the
          Forte development environment

          Our response time goal for Rank 2 calls is eight (8) business hours.

          Emergency Calls (Rank 1)

     Emergency calls take the highest priority.  These are urgent cases where
     immediate he{p is needed.  The production software is totally or partially
     inoperative, and the inability to use the software has a critical impact on
     your production operations.  If there are known workarounds, they would be
     quite costly to implement.

     A production example of a Rank 1:

                                      9.
<PAGE>

          Your financial transaction system is inoperable.

     A development example of a Rank 1:

          Your development environment is totally corrupted, thus placing
          critical short term projects in jeopardy.

          Our response time goal for Rank I calls is four (4) business hours.
          However, we will make every effort to respond immediately.

NOTE:     In a Rank I situation, the first actions taken by the Technical
          Support Specialist, in agreement with you, are to judge whether the
          most critical action is to get the system up and working. If both
          parties agree that getting the system up and working is the top
          priority, be aware that you might lose diagnostic information that
          could help establish the cause of the problem, thus making the process
          of determining the cause more difficult. In the event that this
          diagnostic information is lost, Forte Technical Support will still
          make reasonable efforts to help you to determine the cause of the
          problem.

     If You and the Technical Support Specialist agree that there is time to
     collect the diagnostic information, this action will be carried out
     immediately.

     Calling Us Back

     Although we make every effort to keep you updated about the progress of
     your call, we also invite you to call to get the latest information and
     status.  When you return a call to Forte Technical Support, please give us
     your call number so that we can retrieve your call status, If your call has
     changed in priority, please let us know so your call can be upgraded.  If
     you have been able to solve the problem on your own, and the call can be
     closed, we would appreciate that information, tool.

     Call Escalation

     When a call is not being fixed within the agreed-upon time frame, the
     Director of Services and Support can activate the following procedure:

     .  Assign sufficient skilled personnel to investigate the problem.

     .  Notify senior Forte personnel that the error has been reported and that
        the escalation procedure has been activated. Technical Support will
        notify the relevant Forte Sales Representative, Sales Manager, and
        senior Pre-sales Representative, and will work with these people to
        ensure that a business focus as well as a technical focus is maintained
        until the error is brought under control.

     .  Work with the customer to build an action plan to resolve the issues.

     During the period of the escalation Forte will provide regular updates to
     the customer at both a management and a technical level.

                                      10.
<PAGE>

     Call Resolution

     We close a call when we have confirmed with you that the call is resolved.
     A call is considered resolved when:

     .  The problem is known not to recur or the defect has been rectified.

     .  The apparent problem has been found to not really exist -- a
        misunderstanding or short term difficulty has ceased m exist.

     .  The call occurred because of user inexperience and this is in the
        process of being rectified. In this instance. Forte strongly recommends
        the user attend the appropriate Font Training course,

     Making Test Cases

     In the process of diagnosing your problem, you might need to create a test
     case, especially if you think you have found a defect in our product.

     Please make the test case as small as possible and design it for
     portability.  A test case should not include an entire application.  It
     should be a subset of the application code -- for example, five to fifty
     lines -- and contain a small amount of data.

     In the come of narrowing down the problem, you isolate the code that causes
     the defect and you might realize that the problem is not a defect, but
     rather user error.

     When the Technical Support Specialist reports to Forte Engineering, the
     test case helps to ensure that when a fix is made, the fix will address
     your specific problem.

     Any changes to our code will be tested against your test case,

     Fixing a Defect

     Should a defect occur in a release, Forte will attempt to find a workaround
     for the problem.  If a workaround exists, we will supply it immediately,
     The defect will be logged to the attention of Engineering and we will
     request that a fix be made in the next new feature production release,
     maintenance release, or customized emergency patch.  When requesting a fix
     from Engineering, the Technical Support Specialist may ask you for help
     with certain information, such as:

    .  How docs the defect affect your site?

    .  What turnaround time do you request for the fix?

    .  Have you tried all suggested workarounds, and if so, have they proven to
       be to difficult to implement?

                                      11.
<PAGE>

     This information ensures that Engineering understands the impact on
     customer business, as well as the technical nature of the problem.  Out
     Engineering resources can then be allocated on a priority basis.

     If you should discover a defect of a "showstopper" type and a workaround is
     not available, we can "emergency patch" the codeline for your site, Due to
     time constrains, this patch will undergo minimal testing, but it will be
     tested against your submitted test case to ensure that it meets your
     requirements.  This patch will also be made available to or.  her customers
     who have experienced the same reported problem.

     Release Management Process

     Forte's product plan provides for a new feature product release every 15
     months or so, with a maintenance release in between.  With this schedule, a
     great deal of dine and effort goes into testing for product quality.
     Therefore, it is our policy to emergency patch the codeline as little as
     possible, since required changes will normally be made in the maintenance
     and new feature releases, which are then made available to our full
     customer base.

     It is important that you understand the release model outlined above, and
     use it in the planning of your own application development schedules.  You
     should plan to do some level of testing as early as possible before each
     maintenance or new feature production release.  You need to work
     proactively with Forte Technical Support to ensure that your issues are
     raised and fixed within a timeframe that allows them to be incorporated
     into the new release schedule.  In this way, we can work together to ensure
     your success.

     Feedback on the Quality of Technical Support

     The management and staff of the Forte Technical Support Center are
     committed to providing you with world class quality and responsive service.
     We are always interested in meeting your needs and expectations.  Your
     suggestions for enhancing the function and effectiveness of our service are
     always welcome.  Any comments or suggestions may be sent to the Director of
     Customer Services and Support or to your local sales representative.

Other Forte Services Offered

     There are other services that Forte can provide to complement Forte
     Technical Support.

     If you would like to order any of these services or need additional
     information about them, please contact your local Forte Sales Office.

     Training

     The Education Services group provides Forte users with an ever-expanding
     range of instruction.  Classes are taught at our training centers or at
     customer locations.  Course descriptions and current schedules are
     available by calling the Training Registrar at:

                                      12.
<PAGE>

     (510) 869-2050

     or by calling your Forte sales office.

     Consulting

     Forte provides a number of on-site consulting services.  In addition, Forte
     works closely with many integrator companies who are skilled in providing
     Forte application development services.

     Our consulting staff can assist you directly or in conjunction with an
     integrator.  We offer product installation, a range of quality assurance
     services, technical product consulting, and Forte performance tuning, all
     of which are designed to help you achieve success in your system
     development projects.

     The Forte Consulting group can also provide specialist services and on-site
     technical product consulting as a partner of both the integrator and your
     organization.

     The benefits of using Forte Consulting Services are:

     .  We provide you with an independent, experienced evaluation of your
        application architecture and system design to ensure that your business
        objectives are achieved by:

        .  Correcting design problems prior to major system development to
           reduce costs and development time, and increase flexibility.

        .  Evaluating your design techniques and approaches. Our consultants can
           offer ideas that might not have been considered.

     .  We ask the "hard" questions and raise issues which might be difficult
        for your project team m address, While you retain the responsibility for
        the ultimate decision, alternative recommendations provide a basis for
        resolution.

     .  We recommend design techniques for improving performance, flexibility,
        and productivity.

     .  We assist your management with strategic planning as well as technical
        direction.

     .  We provide on-the-job knowledge transfer to your staff by working with
        you on design problems. This type of training enhances the current
        project and the techniques you learn will be valuable in future design
        efforts.

     To discuss how Forte Consulting can help you, please contact your Forte
     Sales Office or the Director of Services and Support.  We will discuss your
     requirements and develop a "deliverables schedule/" /to meet your
     objectives.

     Documentation

                                      13.
<PAGE>

     The Forte Technical Publications group, which is part of our Engineering
     organization, writes and publishes all documentation manuals which are
     distributed with the product.  Problems with documentation and suggestions
     to improve the manual set can be addressed to Forte Technical Support.

     If you need more copies of any Forte documentation or want pricing
     information, please contact your local Forte Sales office.

          Forte Manuals

     Forte has an ever-expanding list of product manuals.  The manuals currently
     available are:

     .  Accessing Databases

     .  A Guide to the Forte Workshops

     .  Building International Applications

     .  Display Library

     .  Forte Installation Guide

     .  Framework Library

     .  Integrating with External Systems

     .  System Management Guide

     .  SystemMonitor Library

     .  TOOL Reference Manual

     .  Using Forte Express (available in early 1996)

     Special Interface Projects

     Our experienced specialists can help you with any Forte specific technical
     issues not covered in the services outlined above.  If you require a
     special Forte interface for your site, or other specialized assistance with
     Forte we can help.  For more information, please call your local Sales
     Office.

     Ordering more copies

     If you would like more copies of this guide, please call Forte Technical
     Support at: (510) 451-5400 or fax us at (510) 869-2010

     In this section:

                                      14.
<PAGE>

     .  Forte Technical Support Call Log Forms

     .  Forte Technical Support Registration Form

     .  Forte Sales Office Locations
<PAGE>

Forte Technical Support Call Log Form

 Call Ref.     Date Opened     Date Closed             Problem Summary
 Number
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                                      16.
<PAGE>

Forte Technical Support Registration Form

Please complete and fax co Technical Support at (510) 869-2010.

Company Name:________________________________________________________________

Company Address:_____________________________________________________________
                _____________________________________________________________
                _____________________________________________________________

Phone Number:   _________________________             Fax Number:____________

Management Contact:__________________________________________________________

Phone Number:   _________________________             Fax Number:____________

Primary Technical Contact:___________________________________________________

Phone Number:   _________________________             Fax Number:____________

Secondary Technical Contact:_________________________________________________

Phone Number:   _________________________             Fax Number:____________

Secondary Technical Contact:_________________________________________________

Phone Number:   _________________________             Fax Number:____________

Computer System Detail:

Management Contact:__________________________________________________________

Server Platform:    _______________________               GUI:_______________

Platform:    _______________________                    OS:__________________

Network Protocol: _______________________               Database:____________

                                      17.
<PAGE>

Forte Sales Office Location - USA

<TABLE>
<S>                                             <C>
CALIFORNIA                                      MINNESOTA

Forte Software, Inc.                            Forte Software, Inc.
Corporate Headquarters                          8400 Normandale Lake Blvd., Suite 920
Harrison Street                                 Minneapolis, MN  55437
Oakland, CA  94612                              612-921-8242
510-869-3400

Forte Software, Inc.                            NEW JERSEY
80 Pacific Concourse Drive                      Forte Software, Inc.
Suite 200                                       33 Wood Avenue South, Suite 600
Los Angeles, CA  90045                          Iselin, NJ  08830
643-4494                                        908-603-5283

COLORADO                                        NEW YORK

Forte Software, Inc.                            Forte Software, Inc.
Interstate North Parkway                        90 Park Avenue, Ste. 1600
Suite 700                                       New York, NY 1600
Atlanta, GA  30339                              212-984-1854
980-6745

GEORGIA                                         TEXAS

Forte Software, Inc.                            Forte Software, Inc.
Interstate North Parkway, Ste. 700              5001 LBJ Freeway, Suite 700
Atlanta, GA 30339                               Dallas, TX  75244
980-6745                                        214-387-5257

ILLINOIS                                        VIRGINIA

Forte Software, Inc.                            Forte Software, Inc.
W. 22nd Street                                  2010 Corporate Ridge, 7th Floor
Tower Floor                                     McLean, VA  22102
Oakbrook, IL  60512                             703-749-1445
684-2255

MASSACHUSETTS                                   WASHINGTON

Forte Software, Inc.                            Forte Software, Inc.
Burlington Mall Road                            500 108th N.E., Suite 800
Suite 300                                       Bellevue, WA  98004
Arlington, MA  01803                            206-688-3545
270-0672
</TABLE>

                                      18.
<PAGE>

Forte Sales Office Location - International

FRANCE                                          GERMANY

Forte Software, Inc.                            Forte Software, Inc.
Avenue Charles de Gaulle                        RHESSENSTRASSE 64
Neuilly sur Seine                               Frankfurt am Main
France                                          Germany
33-1-41-43-01-80                                49-172-692-3365

UNITED KINGDOM

Forte Software (UK) Ltd.
London Road
Berkshire
United Kingdom
44-1344-4821-00

                                      19.
<PAGE>

                                   Exhibit G
                                   ---------
                    Technology Escrow Agreement Enrollment
                    --------------------------------------

[*]= CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

<PAGE>

                          TECHNOLOGY ESCROW AGREEMENT

     THIS TECHNOLOGY ESCROW AGREEMENT including any Appendices and Exhibits
("Agreement") is effective this 12th day of July 1995, by and among FILESAFE, a
California limited partnership ("Escrow Agent"), FORTE SOFTWARE, INC., a
California corporation ("Depositor"), and each of the Depositor's licensees who
execute an Exhibit A to this Agreement from time to time (a "Registrant").

     WHEREAS, Depositor has entered or will enter into a contract with the
Registrant (the "License Agreement") regarding certain proprietary technology
and other materials of Depositor (the "Licensed Product");

     WHEREAS, Depositor and Registrant desire the Agreement to be supplementary
to said contract pursuant to 11 United States Code Section 365 (n);

     WHEREAS, availability of or access to certain proprietary data related to
certain proprietary technology and other material is important to Registrant in
the conduct of its business;

     WHEREAS, Depositor has deposited or will deposit with escrow Agent the
related proprietary data to provide for retention and controlled access for
Registrant under the conditions specified herein;

     NOW THEREFORE, for good and valuable consideration, the receipt of which is
hereby acknowledged, and in consideration of the promises, mutual covenants and
conditions contained herein, the parties hereto agree as follows:

     1. Establishment of Deposit Account. Following the execution and delivery
of the Agreement and the payment of the escrow fee to Escrow Agent, Escrow Agent
shall open a deposit account ("Deposit Account") for Depositor. The opening of
the Deposit Account means that Escrow Agent shall establish an account ledger in
the name of Depositor and request the initial deposit ("Initial deposit") from
Depositor. Unless or until Depositor makes the Initial Deposit with Escrow
Agent, Escrow Agent shall have no further obligation to Depositor except as
defined by this section.

     Depositor agrees to designate one individual to receive notices from Escrow
Agent and to act on behalf of Depositor in relation to the performance of its
obligations as set forth in the Agreement and to notify Escrow Agent immediately
in the event of any change from one designated representative to another in the
manner stipulated in Exhibit B.

     2. Deposit Submissions. Depositor must submit material to Escrow Agent for
retention and administration of the Deposit Account together with a completed
document describing the deposit material ("Deposit"), called a "Description of
Deposit Materials", hereinafter referred to as an Exhibit C. Each Exhibit C
should be signed by Depositor prior to submittal to Escrow Agent and will be
signed by Escrow Agent upon completion of the Deposit inspection.

                                      1.
<PAGE>

     3. Deposit Inspection. Upon receipt of an Exhibit C and Deposit, Escrow
Agent will visually match the listed items on the Exhibit C to the labeling of
the material ("Deposit Inspection"). Escrow Agent will not be responsible for
the contents or for validating the accuracy of Depositor's labeling. Acceptance
will occur when Escrow Agent concludes that the Deposit Inspection is complete.
Upon acceptance Escrow Agent will sign the Exhibit C and assign the next
sequential number to the Exhibit C.

     4. Storage Unit. Escrow Agent will store the Deposit in a defined unit of
space, called a storage unit. The cost of the first storage unit is included in
the escrow fees.

     5. Initial Deposit. The Initial Deposit will consist of all material
initially supplied by Depositor to Escrow Agent. Escrow Agent shall issue a copy
of the Exhibit C to Depositor and Registrant with{n ten (10) days of acceptance
of the Initial Deposit by Escrow Agent. Escrow Agent shall identify the Initial
Deposit beginning with Exhibit C/1.

     6. Deposit Obligation of Confidentiality. Escrow Agent agrees to establish
a locked receptacle in which it shall place the Deposit and shall put the
receptacle under the administration of one or more of its officers, selected by
Escrow Agent, whose identity shall be available to Depositor and Registrant at
all times. Escrow Agent shall exercise a professional level of care in carrying
out the terms of the Agreement.

     Escrow Agent acknowledges Depositor's assertion that the Deposit shall
contain proprietary data and that Escrow Agent has an obligation to preserve and
protect the confidentiality of the Deposit.

     Depositor grants Escrow Agent the irrevocable right to duplicate the
Deposit only as necessary to preserve and safely store the Deposit and to
provide a copy thereof as authorized herein to Registrant.  Escrow Agent shall
reproduce on all copies of the Deposit made by Escrow Agent any proprietary or
confidentiality notices contained in the Deposit.  Except as provided for in the
Agreement, Escrow Agent agrees that it shall not divulge, disclose, make
available to third parties, or make any use whatsoever of the Deposit.

     7. Deposit Disposition after Expiry. Upon non-renewal or other termination
of this Agreement, if Depositor requests the return of the Deposit, Escrow Agent
shall return the Deposit to Depositor only after all outstanding invoices and
the Deposit return fee are paid. If the fee(s) are not received by the
anniversary date of the Agreement, Escrow Agent may, at its option, destroy the
Deposit.

     8. Registration Account. Following the execution and delivery of the
Agreement and the payment of the escrow fee to Escrow Agent, Escrow Agent shall
open a registration account ("Registration Account") for Registrant. The opening
of the Registration Account means that Escrow Agent shall establish an account
ledger in the name of Registrant entitling the Registrant to a copy of the
Initial Deposit pursuant to Section 14. Unless and until Depositor makes the
Initial Deposit with Escrow Agent, Escrow Age, at shall have no obligation to
Registrant except as defined by this section.

     Registrant agrees to designate one individual to receive notices from
Escrow Agent and to act on behalf of Registrant in relation to the performance
of its obligations as set forth in the

                                      2.
<PAGE>

Agreement and to notify Escrow Agent immediately in the event of any change from
one designated representative to another.

     Escrow Agent shall have no obligation to any party who has not signed the
Agreement.  Escrow Agent, Depositor, and Registrant shall have the right to
modify or cancel the Agreement without the consent of any third party.

     9. Deposit Changes. "Deposit" means and includes the Initial Deposit and/or
supplement(s) and/or replacement(s) accepted by Escrow Agent. Unless otherwise
provided by the Agreement, Depositor has the obligation to keep the Deposit
updated with current materials.

     Depositor hereby agrees to update the Deposit held by Escrow Agent with
replacement technology releases within thirty (30) days of distribution of a
major update.

     10. Replacement. "Replacement" means and includes any material which
replaces the Deposit or portions of the Deposit defined by Exhibit C(s).

     Within ten (10) days of receipt of a Replacement by Depositor, Escrow Agent
will send a notice to Registrant stating that Depositor has replaced the
Deposit, and Escrow Agent will include a copy of the Exhibit C defining the new
material.

     Escrow Agent will either destroy or return to Depositor all material that
is replaced by the Replacement as instructed in writing by Depositor.

     11. Verification Rights. At Registrant's sole cost and expense, Depositor
grants to Registrant the option to verify the Deposit for accuracy, completeness
and sufficiency. Depositor agrees to permit at least one employee of Escrow
Agent or an independent consultant reasonably acceptable to Depositor, at
Registrant's election to be present at Depositor's facility to verify, audit,
and inspect the Deposit to be held by Escrow Agent to confirm the quality and/or
content of the Deposit for the benefit of Registrant. If Escrow Agent is
selected to perform the verification Escrow Agent will be paid according to its
then current fees.

     12.  Certification by Depositor.  Depositor represents to Registrant that:

          (a) The Deposit delivered to Escrow Agent consist of source code
deposited on computer magnetic media or CD-ROM and all available technical
documentation which will enable Registrant to create and maintain the Product.

          (b)  The Deposit will be defined in the Exhibit C(s).

These representations shall be deemed to be made continuously throughout the
term of the Agreement.

     13. Term of Agreement. The Agreement will have an initial term of one year,
commencing on the Effective Date. The Agreement may be renewed for additional
one-year periods upon receipt by Escrow Agent of the specified renewal fees
prior to the last day of the term ("Expiration Date"). In the event that renewal
fees are not received thirty (30) days prior to the Expiration Date, Escrow
Agent shall so notify Depositor and Registrant. If the renewal fees

                                      3.
<PAGE>

are not received by the Expiration Date, Escrow Agent may terminate the
Agreement without further notice and without liability of Escrow Agent to
Depositor or Registrant. Registrant has the right to pay renewal fees and other
related fees for so long as Depositor is required to maintain, the Deposit. In
the event Registrant pays the renewal fees and Depositor is of the opinion that
any necessary condition for renewal is not met, Depositor may so notify Escrow
Agent and Registrant in writing. The resulting dispute will be resolved pursuant
to the dispute resolution process defined in Section 19.

     14. Expiry. If the Agreement is not renewed or is otherwise terminated, all
duties and obligation of Escrow Agent to Depositor and Registrant will
terminate.

     15. Filing For Release of Deposit by Registrant. Upon notice to Escrow
Agent by Registrant of the occurrence of a release condition as defined in
Section 17 and payment of the release request fee, Escrow Agent shall notify
Depositor by certified mail or commercial express mail service with a copy of
the notice from Registrant. If Depositor provides contrary instruction within
thirty (30) days of the mailing of the notice to Depositor, Escrow Agent shall
not deliver a copy of the Deposit to Registrant. "Contrary Instruction" means
the filing of an instruction with Escrow Agent by Depositor stating that a
Contrary Instruction is in effect. Such Contrary Instruction means an officer of
Depositor warrants that a release condition has not occurred or has been cured.
Escrow Agent shall send a copy of the instruction by certified mail or
commercial express mail service to Registrant. Escrow Agent shall notify both
Depositor and Registrant that there is a dispute to be resolved pursuant to
Section 19. Upon receipt of Contrary Instruction, Escrow Agent shall continue to
store the Deposit until directed by Depositor and Registrant jointly, resolved
pursuant to Section 19, by order by a court of competent jurisdiction, or
termination of the Agreement.

     16. Release of Deposit to Registrant. If Escrow Agent does not receive
Contrary Instruction from Depositor, Escrow Agent is authorized to release the
Deposit, or if more than one Registrant is registered to the Deposit, a copy of
the Deposit, to the Registrant filing for release following receipt of any fees
due Escrow Agent including Deposit copying and delivery fees.

     17.  Release Conditions of Deposit to Registrant.  Release conditions are:

          (a) Depositor or its successor or assign hereunder files a petition
under Chapter 7 of the Bankruptcy Code, 11 U.S.C. 701 et seq, or otherwise
ceases business operations generally;

          (b) Depositor ceases to make available maintenance or support services
for the then-current version of the Licensed Product, except as a result of a
natural disaster or Act of God, government or other acts beyond the reasonable
control of Depositor, and except when Registrant terminates or is no longer
entitled to maintenance or support services for such version.

     18. Conditions Following Release. Following a release and subject to
payment to Escrow Agent of all outstanding fees, Registrant shall have the right
to use Deposit only as specified in the License Agreement between Depositor and
Registrant. Additionally, Registrant shall be required to maintain the
confidentiality of the released Deposit.

                                      4.
<PAGE>

     19. Disputes. In the event of a dispute, Escrow Agent shall so notify
Depositor and Registrant in writing. Such dispute will be settled by arbitration
in accordance with the commercial rules of the American Arbitration Association
("AAA"). Unless otherwise agreed to by Depositor and Registrant, arbitration
will take place in Oakland, California.

     20. Indemnification. Depositor and Registrant agree to defend and indemnify
Escrow Agent and hold Escrow Agent harmless from and against any and all claims,
actions and suits, whether in contract or in tort, and from and against any and
all liabilities, losses, damages, costs, charges, penalties, counsel fees, and
other expenses of any nature (including, without limitation, settlement costs)
incurred by Escrow Agent as a result of performance of the Agreement except in
the event of a judgment which specifies that Escrow Agent acted with gross
negligence or willful misconduct or improper release of any deposit.

     21. Audit Rights. Escrow Agent agrees to keep records of the activities
undertaken and materials prepared pursuant to the Agreement. Upon reasonable
notice and during normal business hours during the term of the Agreement,
Depositor and Registrant will be entitled to inspect the records of Escrow Agent
with respect to the Agreement, and accompanied by an employee of Escrow Agent,
inspect the physical status and condition of the Deposit (provided that only
Depositor shall be entitled to review the Deposit). The Deposit may not be
changed by Depositor or Registrant during the audit.

     22. General. Escrow Agent may act in reliance upon any written instruction,
instrument, or signature believed to be genuine and may assume that any person
giving any written notice, request, advice or instruction in connection with or
relating to the Agreement has been duly authorized to do so. Escrow Agent is not
responsible for failure to fulfill its obligations under the Agreement due to
causes beyond Escrow Agent's control.

     Notices to Depositor and Escrow Agent should be sent to the parties at the
addresses identified in the attached Exhibit B. Notices to Registrant should be
sent to the party(s) at the address(s) identified for each such Registrant in
the attached Exhibit D.

     The Agreement is to be governed by and construed in accordance with the
laws of the State of California.

     The Agreement may only be amended in a writing signed by all of the
parties.

     If any provision of the Agreement is held by any court to be invalid or
unenforceable, that provision will be severed from the Agreement and any
remaining provisions will continue in full force.

                                      5.
<PAGE>

FORTE SOFTWARE, INC.                 FILESAFE, A California Limited Partnership
                                     DBA SourceFile

DEPOSITOR                            ("ESCROW AGENT")

Name:_________________________       Name:___________________________

Print Name:___________________       Print Name:_____________________

Title:________________________       Title:__________________________

                                      6.
<PAGE>

                                   EXHIBIT A

                          TECHNOLOGY ESCROW AGREEMENT

                              Account Number: 7196

                         Registrant Number:  7196-____

The undersigned Registrant hereby enters into the Technology Escrow Agreement
dated 12 July, 1995 (the "Agreement"), among Forte Software, Inc., a California
corporation ("Depositor"), FileSafe, Inc., a California corporation ("Escrow
Agent"), and Registrant.

The term "Agreement" shall mean this Exhibit and the attached Technology Escrow
Agreement, Capitalized terms used but not otherwise defined herein shall have
the meanings ascribed to them in the Technology Escrow Agreement.

Notices to referred Registrant regarding Agreement terms and conditions should
be addressed to:

Registrant:                ____________________________
Address:                   ____________________________
                           ____________________________

Designated Representative: ____________________________
Telephone:                 ____________________________
Facsimile:                 ____________________________

This Exhibit is effective this _______ day of ___________, 199__.  Depositor,
Registrant, and Escrow Agent hereby acknowledge and agree to be bound by the
terms and conditions of the Agreement.

<TABLE>
<CAPTION>                                                        Filesafe, a California
Forte Software, Inc.                                             Limited Partnership
--------------------            -----------------                -------------------
<S>                            <C>                               <C>
Depositor                       Registrant                       Escrow Agent

By:________________________     By:_______________________       By:________________________

Name:______________________     Name:_____________________       Name:______________________

Title:_____________________     Title:____________________       Title:_____________________

Date:______________________     Date:_____________________       Date:______________________
</TABLE>

                                      1.
<PAGE>

                                   EXHIBIT B

                          TECHNOLOGY ESCROW AGREEMENT

                                Account Number:

                    DESIGNATED REPRESENTATIVES AND LOCATIONS

Notices to Depositor regarding Agreement terms and conditions should be
addressed to:

Depositor:                     Forte Software, Inc.
                               1800 Harrison Street
                               Oakland, CA 94612

Designated Representative:     Marcia S Ware
Telephone:                     510-986-3509
Facsimile:                     510-869-2002

Notices to Escrow Agent regarding Agreement terms and conditions should be
addressed to:

Escrow Agent:                  FileSafe, L.P.
Address:                       50 Crisp Plaza, Suite 700
                               San Francisco, CA 94124-2924

Designated Representative:     Ms. Beth Stearns
Telephone:                     415-715-2733
Facsimile:                     425-822-4302

                                      1.
<PAGE>

                                   EXHIBIT C

                        DESCRIPTION OF DEPOSIT MATERIALS

Deposit Account No:  7196

Account Name:        FORTE SOFTWARE, INC

Depositor, pursuant to a specific Escrow Agreement between the parties, hereby
deposits the below described materials into the above referenced Deposit Account
by transferring them to Escrow Agent.

DEPOSIT MATERIALS:

I certify that the above described materials  Received the identified materials:
 were delivered/sent to Escrow Agent

By:____________________________________       By:_______________________________
Name:__________________________________       Name:_____________________________
Title:_________________________________       Title:____________________________
For:___________________________________       For:______________________________
Date:__________________________________       Date:_____________________________
                                              Exhibit C No:_____________________

                                      1.
<PAGE>

                                   EXHIBIT D

                          TECHNOLOGY ESCROW AGREEMENT

                    REGISTRATION DEPOSIT ACCOUNT ENROLLMENT

      DEPOSIT ACCOUNT NAME                           DEPOSIT ACCOUNT NUMBER
----------------------------------------      ---------------------------------

    FORTE SOFTWARE INC                                       7196

                                      1.
<PAGE>

                            Exhibit H Reserved/Open
                            -----------------------

[*]= CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

<PAGE>

                                   Exhibit I
                                Forte Price List

                                     FORTE
                                    PRICING
                                     GUIDE

                                    ED HORST
                                  MARK HERRING

                                 FORTE SOFTWARE

                               INTERNAL USE ONLY

                                       1.
<PAGE>

                                                               Product Packaging
                                                                             And
                                                                     Definitions
================================================================================

Forte Application Environment

A Core System is the starting point for any site.  This Core System sells as a
bundle for a fixed price and includes:

     1  Client Environment
     5  Forte Developer Licenses
     10 Runtime User Licenses
     1  Server Environment
     1  Server Development License
     1  RDBMS Development Interface
     1  Shared Repository
     1  Documentation Set on both hardcopy and CD-ROM
     5  Student-days of Training

Notes:

     1.   All clients (development and runtime) must be for the same platform.
     2.   All server components (development and repository) must be for the
          same platform.
     3.   The database interface must be on the server platform.
     4.   The license for all supported networking protocols is included in each
          platform license.
     5.   The server license included in this package is for development
          purposes only.  If the same machine will also be used for use in a
          deployed application, a separate runtime license is required.

Platform -- A given hardware and operating system combination.  In the case of
client platforms, it also includes a graphical user interface (GUI).  If any of
the part of the combination is different, it becomes a different platform.  For
example, each combination listed below would be considered a different platform:

<TABLE>
<CAPTION>
        Hardware                   Operating System                GUI
       ----------                  ----------------                ---
       <S>                         <C>                             <C>
       PC (Intel)                  DOS                             Windows 3.1
       PC (Intel)                  Windows NT                      Windows NT
       Macintosh                   Mac OS                          Mac OS
       Digital Alpha (AXP)         OpenVMS                         DECwindows
       Digital Alpha (AXP)         OSF/1                           DECwindows
</TABLE>

Client Environment -- All the Forte development tools and runtime system
libraries for a designated client platform.  For environments with a
heterogeneous (mixed) set of clients, the

                                       2.
<PAGE>

customer is required to purchase a different Client Environment for each
platform. The one time charge per environment for these environments (and the
server environments below) is the only place where Forte covers its expense of
building, testing and maintaining a complex, heterogeneous environment.

Forte Developer License -- This is distinct from the environment above.  This is
limited to the Forte Application Environment (Web Enterprise, Express and
Conductor require additional purchases).  The development environment provides
the software and each developer requires an individual license to use the
software in the environment.  Note: these licenses are per designated developer
and not per machine.  For example, if a developer has both Windows and Macintosh
machines, they are still only one developer.  The company would, however, be
required to have license rights for both Client Environments.

"New" vs.  "Additional" -- The term "new" (as in New Client Environment)
indicates the addition of a new environment of a different platform (see above).
For example, if a customer has been doing development exclusively on Windows and
now wants Macintosh support, they will need a new Client Environment for the
Macintosh.  The term "additional" applies to the acquisition of subsequent
copies of an already existing product.  For example, if a customer wants to
spread the development load over more than one Sun server, the second and
subsequent Suns will be considered "additional" licenses.

Runtime Server License -- Gives the customer the rights to run the server
runtime libraries on a single server.  It includes a license for all network
protocols supported on that server.

Runtime User License -- Forte charges for concurrently active users that are
"logged into Forte".  Any platform that has one or more active windows running a
Forte application is considered to be a concurrent user and needs a separate
license.  The customer must license the peak number of concurrent users that
will be running a Forte application.  For example, if only 75 of 200 users will
be using Forte at the same time, the customer must acquire 75 Runtime User
Licenses.

Server Environment -- The Forte development system for a designated server
platform.  A customer is required to have a separate Server Environment for each
different platform used as a server in development or deployment.  This Server
Environment does not contain support for a database interface; the interface is
purchased separately.

Server Development License -- Gives the customer the right to use Forte products
for development on the designated server machine.  This is distinct from the
Server Environment (above).  A Server Environment must be purchased for each
type of environment used for server development and is a one-time charge.  A
Server Development License must be purchased for the machine where server
development will occur.

RDBMS Interface -- Support for a designated RDBMS interface.  Support for an
additional RDBMS interfaces can be purchased separately.  This includes
scenarios where more than one database type is running on a single server (e.g.
a VAX that runs both Sybase and Rdb).

                                       3.
<PAGE>

Forte WebEnterprise

Web Enterprise Server -- A standard Forte deployment server that incorporates
all or part of Forte WebEnterprise in order to provide access to the server from
the Web, or from or to IIOP. Examples include:

-    a Forte Server that is connected to a Web Server via the WebEnterprise CGI,
     NSAPI or ISAPI
-    a Forte Server that connects to an IIOP environment
-    any Forte Server that exposes itself as an IIOP service
-    any Forte Server that has the WebEnterprise libraries included in
At least ONE Web Enterprise Server must be purchased before a customer can
                                                     ---------------------
develop for the Web.  There is no additional charge per developer.
-------------------

Web Enterprise Developer License -- There is no additional charge per developer,
the customer must have purchased at least one WebEnterprise Server.  Each
WebEnterprise Developer must have a Forte Developer License.

Forte Express

Express Developer License -- Each Express developer requires an individual
license to use the Express software in the environment.  Note: these licenses
are per designated developer and not per machine.  Each Express Developer must
have an Express Developer License and a Forte Developer License.

Forte Conductor

Conductor Core System -- The starting point for any Conductor development.  The
Conductor Core system can only be purchased once the Forte Core System has been
purchased.  The RDBMS Development interfaces and repository that is used by
Conductor must have already been purchased with the Forte Core System.  If
Conductor is to use a separate repository from the Forte development repository,
an additional repository must be purchased.  Similarly, any additional RDBMS
interfaces needed for Conductor must be purchased (and may also be used with
other Forte products).

Conductor Developer License -- Each Conductor developer requires an individual
license to use the Conductor software in the environment.  Note: these licenses
are per designated developer and not per machine.  There is no correlation
between Conductor developer licenses and Forte developer licenses.  For example
it is possible to have more or less Conductor developer licenses than Forte
Developer Licenses.

Additional Conductor Development Engines -- Each Conductor Core system comes
with one Conductor Development Engine.  A Conductor Development Engine is the
software that runs on a server that stores process definitions and runs business
processes for development.  Additional engines might be required where customers
have multiple project teams that desire autonomy over their development work, or
developers that work in a disconnected distributed environment.  The license for
these engines ONLY covers development work, NO deployment is allowed on this
engine.

                                       4.
<PAGE>

Conductor Deployment Engines -- A single Conductor Deployment Engine consists of
multiple components:
-    Two engine units: These units can be deployed across multiple machines for
     failover purposes.
-    One governer: An integral part of the Conductor environment.
-    Multiple database services: The customer can configure as many database
     services they desire. Note: Each RDBMS Interface must be purchased with the
     Forte Application Environment.

Additional engines are required to support large numbers of concurrent sessions
and distributed environments.  Note: It is possible to run multiple Conductor
Deployment Engines on one machine.  Each engine, not each machine, needs a
separate license.

Conductor Runtime Sessions -- Any application that connects to the Conductor
engine to start, get, or perform work is considered a session.  These Runtime
Sessions could be traditional GUI clients, web browsers, or server applications
like the email-server, credit-check servers, fax servers, etc.  These clients
could make use of any of the Conductor APIs.  There is no difference to the
pricing if these Runtime Sessions are from a Forte client or server, a C++
client or server, an ActiveX client, an IIOP application, etc.

<TABLE>
<CAPTION>
              Qty Description                Unit Price   Extended Price    Discount      Total
-----------------------------------------  ------------ ---------------- -----------  ---------
Development
Forte Application Environment Core System
 (Core System)
<S>                                          <C>         <C>              <C>        <C>
  1 Client Environment                          $15,000         $15,000
  5 Forte Developer Licenses                    $ 6,000         $30,000
  10 Runtime User Licenses                      $   750         $ 7,500
  1 Server Environment                          $15,000         $15,000
  I Server Development License                  $ 7,500         $ 7,500
  I RDBMS Development Interface                 $ 7,500         $ 7,500
  I Repository                                  $ 7,500         $ 7,500
  I Documentation Set                           $   250         $   250
  5 Student-days of Training                    $   350          $1.750
  1 Media Set on CD-ROM                         $   250         $   250
     Subtotal                                                   $92,250         19%     $75,000
Additional Environments
     New Client Environment                                                             $15,000
     New Server Environment                                                             $15,000
     Additional Server Development License                                              $ 7,500
Additional Developer Licenses (per
 Developer)
     I to 9 Developers                          $ 6,000                          0%     $ 6,000
     10 to 24 Developers                        $ 6,000                         10%     $ 5,400
     25 to 49 Developers                        $ 6,000                         20%     $ 4,800
     50 or more Developers                      $ 6,000                         35%     $ 3,900
Optional Products & Interfaces
 Additional RDBMS Interface                                                             $ 7,500
 Additional Repository License                                                          $ 7,500
 Express License with Core System
     1 to 10 Developers                         $20,000                          0%     $20,000
     11 to 24 Developers (each)                 $ 2,000                         10%     $ 1,800
     25 to 49 Developers (each)                 $ 2,000                         20%     $ 1,600
     50 or more Developers (each)               $ 2,000                         35%     $ 1,300
 Conductor Licenses with Core System
  Conductor Core System
</TABLE>

                                       5.
<PAGE>

<TABLE>
<CAPTION>
              Qty Description                Unit Price   Extended Price    Discount      Total
-----------------------------------------  ------------ ---------------- -----------  ---------
<S>                                         <C>          <C>             <C>          <C>
     5 Conductor Developers
     1 Conductor Development Engine             $50,000                                 $50,000
      (RDBMS Interface and Repository
      purchased with Forte Core)
 Additional Conductor Developers
     1 to 19 Developers                         $ 4,000              10%    $3,600
     20 to 49 Developers (each)                 $ 4,000              20%    $3,200
     50 or more Developers (each)               $ 4,000              35%    $2,600

 Additional Conductor Development Engines       $20,000                                 $20,000
 WebEnterprise Developers
  Providing at least one WebEnterprise          $     0                                 $     0
   Server license purchased
Deployment (Runtime)
Runtime User Packs
 1 to 10 Runtime User Licenses                  $   750                          0%     $   750
 11 to 25 Runtime User Licenses                 $   750                         10%     $   675
 26 to 50 Runtime User Licenses                 $   750                         20%     $   600
 51 to 100 Runtime User Licenses                $   750                         30%     $   525
 101 to 250 Runtime User Licenses               $   750                         40%     $   450
 251 to 1000 Runtime User Licenses              $   750                         50%     $   375
 1001 to 2000 Runtime User Licenses             $   750                         60%     $   300
 2000 or more Runtime User Licenses             $   750                         70%     $   225
Runtime Servers (see next page)                                                      Per Matrix
WebEnterprise Servers - additional fee per
 server
 1 to 9 WebEnterprise Servers                   $15,000                          0%     $15,000
 10 to 24 WebEnterprise Servers                 $15,000                         17%     $12,500
 25 to 49 WebEnterprise Servers                 $15,000                         33%     $10,000
 50 or more WebEnterprise Servers               $15,000                         45%     $ 8,000
Conductor Concurrent Deployment Sessions
 1 to 10 Deployment Session Licenses            $   250                          0%     $   250
 11 to 25 Deployment Session Licenses           $   250                         10%     $   225
 26 to 50 Deployment Session Licenses           $   250                         20%     $   200
 51 to 100 Deployment Session Licenses          $   250                         30%     $   175
 101 to 250 Deployment Session Licenses         $   250                         40%     $   150
 251 to 1000 Deployment Session Licenses        $   250                         50%     $   125
 1001 to 2000 Deployment Session Licenses       $   250                         60%     $   100
 2000 or more Deployment Session Licenses       $   250                         70%     $    75
Conductor Deployment Engines
 Per Engine                                     $20,000                          0%     $20,000
     Engine includes 2 engine units, a
      governor And multiple database
      services.
Additional Services and Products
 Training @ Forte facilities -- per                                                     $   380
  student-day
 Training @ Customer Site -- per                                                        $ 3,200
  lecturer-day + expenses; 12 person limit
 Consulting -- On-site, per day, plus                                                   $ 2,000
  travel and expenses
 Additional Documentation Set- Hardcopy                                                 $   250
</TABLE>

                                       6.
<PAGE>

<TABLE>
<CAPTION>

              Qty Description                Unit Price   Extended Price    Discount      Total
-----------------------------------------  ------------ ---------------- -----------  ---------
<S>                                         <C>         <C>               <C>          <C>
 Additional Documentation Set - CD-
  ROM                                                                                   $   250

Maintenance
 18% of Current List Price per Year
International Uplift (outside U.S. and
 Canada)
 30% of List Price
</TABLE>

                                       7.
<PAGE>

                                 ADDENDUM A to
              VALUE-ADDED RESELLER LICENSE AND SERVICES AGREEMENT
                                    BETWEEN
                           CHORDIANT SOFTWARE, INC.
                                      AND
                             Forte Software, Inc.

This Addendum A shall amend the Value-Added Reseller License and Services
Agreement dated October 30, 1998 ("Agreement") between Chordiant Software, Inc.
("VAR") and Forte Software, Inc. ("Forte") as of the Effective Date indicated
below. Other than the amendments listed below, the terms and conditions of the
Agreement remain unchanged and in full force and effect.  In the event of any
conflict between the Agreement and this Addendum A, the latter shall govern.
Capitalized terms herein shall have the same meaning as in the Agreement, unless
otherwise indicated.

1.  Forte hereby grants VAR the one time right to Sublicense, under the terms
herein and under the Agreement, up to 20 Full Use Designated Developer Licenses
of the Core System Products  to Electronic Data Systems ("EDS" including EDS'
subsidiary, Centrobe) for General Motors internal use.  VAR shall pay Forte a
Sublicense fee equal to Forte's then-current list price, [*], plus initial year
Support Fees for such Sublicense.

2.  VAR shall also have the ongoing right during the term of the Agreement to
grant Sublicenses for additional Full Use Designated Developers Licenses of the
Core System Products.  For each such Sublicense, VAR shall pay Forte a
Sublicense fee equal to Forte's then-current list price, plus initial year
Support Fees.

The parties have executed this Addendum A as of  February 22, 1999 (the
"Effective Date").

Executed by VAR                            Executed by Forte Software, Inc.

Signature: /s/ Steven R. Springsteel       Signature: /s/ Sayed Darwish

Name: Steven R. Springsteel                Name: Sayed Darwish
      (Please Print)                             (Please Print)

Title: EVA/CFO                             Title: VP, General Counsel

[*]= CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

<PAGE>

                                 ADDENDUM B to
              VALUE-ADDED RESELLER LICENSE AND SERVICES AGREEMENT
                                    BETWEEN
                           CHORDIANT SOFTWARE, INC.
                                      AND
                             Forte Software, Inc.

This Addendum B shall amend the Value-Added Reseller License and Services
Agreement dated October 30, 1998 ("Agreement") between Chordiant Software, Inc.
("VAR") and Forte Software, Inc. ("Forte") as of the Effective Date indicated
below. Other than the amendments listed below, the terms and conditions of the
Agreement remain unchanged and in full force and effect. In the event of any
conflict between the Agreement and this Addendum B, the latter shall govern.
Capitalized terms herein shall have the same meaning as in the Agreement, unless
otherwise indicated.

1.  VAR shall pay a nonrefundable license fee of [*], payable ninety (90) days
from the Effective Date of this Addendum B. Upon execution of this Addendum,
such payment obligation is noncancelable. In consideration for such payment, the
Sublicense fee rates and royalties specified in Exhibit A under the Agreement
shall be adjusted as follows:

A. In Section 4(a)(i), [*] is reduced to [*].

B. In Section 4(a)(ii), [*] is reduced to [*].

C. In Section 4(b)(i), [*] is reduced to [*].

D. In Section 4 (c), [*] is reduced to [*].

E. In Section 4 (d), [*] is reduced to [*].

2.  VAR shall pay a nonrefundable pre-paid license fee of [*], payable thirty
(30) days from the Effective Date of this Addendum B. Upon execution of this
Addendum, such payment obligation is noncancelable. In consideration for such
pre-paid license fee, Forte shall waive the next [*] of Sublicense fees
(i.e. credit VAR for any type of license fees otherwise due to Forte under the
initial 3 year term of the Agreement for Products that VAR is currently
permitted to Sublicense, but not Support Fees or fees for services) that would
otherwise be due under the Agreement and Sublicense fee schedule, as amended in
Section 1 above.

The Effective Date of this Addendum B is March 1, 1999 (the "Effective Date").

Executed by VAR                         Executed by Forte Software, Inc.

Signature: /s/ Steven R. Springsteel    Signature: /s/ Marty Sprinzen

[*]= CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

<PAGE>

Name: Steven R. Springsteel              Name: Marty Sprinzen
      (Please Print)                           (Please Print)

Title: EVP/CFO                           Title: President and CEO

[*]= CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.<PAGE>

                                                                    EXHIBIT 10.7

                          SOFTWARE LICENSE AGREEMENT

                                    BETWEEN

                      ELECTRONIC DATA SYSTEMS CORPORATION

                                      AND

                           CHORDIANT SOFTWARE, INC.

<PAGE>

                               TABLE OF CONTENTS

                                      FOR

                          SOFTWARE LICENSE AGREEMENT

<TABLE>
<CAPTION>
<S>                                                                                        <C>
ARTICLE I.    AGREEMENT, TERM, AND DEFINITIONS
         1.1  Agreement and Term........................................................   1
         1.2  Certain Definitions.......................................................   1
ARTICLE II.   PURCHASE ORDERS
         2.1  Preparation of Purchase Orders............................................   2
         2.2  Issuance and Acceptance of Purchase Orders................................   2
         2.3  Purchase Order Alterations................................................   3
         2.4  Evaluation Purchase Orders................................................   3
         2.5  Cancellation of Purchase Orders...........................................   4
ARTICLE III.  PROVISION OF LICENSED SOFTWARE AND SERVICES
         3.1  General...................................................................   4
         3.2  Transportation of Licensed Software.......................................   5
         3.3  Risk of Loss..............................................................   5
         3.4  Installation of Licensed Software.........................................   5
         3.5  Right to Cancel for Delays................................................   5
         3.6  Resale of Products by EDS.................................................   5
         3.7  Time and Materials Services...............................................   6
         3.8  Services in General.......................................................   7
         3.9  Ownership of Intellectual Property Rights.................................   8
         3.10 Use of Existing Materials.................................................   9
         3.11 Further Acts..............................................................  10
         3.12 Time of Performance.......................................................  10
         3.13 EDS Business Practices....................................................  10
         3.14 Education Services........................................................  10
         3.15 Development Services......................................................  10
ARTICLE IV.   PROVISION OF LICENSED SOFTWARE
         4.1  Acceptance of Licensed Software...........................................  10
         4.2  Grant of License..........................................................  11
         4.3  Transfer of Licensed Software.............................................  13
         4.4  Ownership of Licensed Software and Modifications..........................  13
         4.5  Proprietary Markings......................................................  14
         4.6  Duplication of Documentation..............................................  14
         4.7  Non-Disclosure............................................................  14
         4.8  Licensed Software Support Services........................................  14
         4.9  Licensed Software Support Services Options................................  17
         4.10 Provision of Source Code..................................................  18
         4.11 Acquisition of Third Party Software.......................................  18
         4.12 Software from an Authorized Third Party...................................  19
         4.13 Software Audit............................................................  19
ARTICLE V.    WARRANTIES, INDEMNITIES, AND LIABILITIES
         5.1  Warranty..................................................................  19
         5.2  Proprietary Rights Indemnification........................................  20
         5.3  Cross Indemnification.....................................................  21
</TABLE>

i
<PAGE>

<TABLE>
<S>                                                                                       <C>
         5.4  Limitation of Liability...................................................  22
         5.5  Insurance.................................................................  22
         5.6  Survival of Article V.....................................................  22
ARTICLE VI.   PAYMENTS TO SUPPLIER
         6.1  Charges, Prices, and Fees for Licensed Software and Services..............  23
         6.2  Modifications to Charges..................................................  23
         6.3  Auto Payment..............................................................  23
         6.4  Payment Through Invoicing.................................................  24
         6.5  Taxes.....................................................................  24

ARTICLE VII.  TERMINATION
         7.1  Termination for Cause.....................................................  25
         7.2  Termination for Insolvency or Bankruptcy..................................  26
         7.3  Termination for Non-Payment...............................................  26
         7.4  Termination of Software License...........................................  26
         7.5  Rights Upon Termination...................................................  26
ARTICLE VIII. MISCELLANEOUS
         8.1  Binding Nature, Assignment, and Subcontracting............................  26
         8.2  Counterparts..............................................................  27
         8.3  Headings..................................................................  27
         8.4  Authorized Agency.........................................................  27
         8.5  Relationship of Parties...................................................  28
         8.6  Confidentiality...........................................................  28
         8.7  Media Releases............................................................  28
         8.8  Dispute Resolution........................................................  28
         8.9  Electronic Communications.................................................  29
         8.10 Proposals and Special Projects............................................  29
         8.11 Governmental Customers....................................................  29
         8.12 International Business....................................................  29
         8.13 Compliance with Laws......................................................  29
         8.14 Labor.....................................................................  30
         8.15 Export....................................................................  30
         8.16 Notices...................................................................  30
         8.17 Force Majeure.............................................................  30
         8.18 Severability..............................................................  31
         8.19 Waiver....................................................................  31
         8.20 Remedies..................................................................  31
         8.21 Survival of Terms.........................................................  31
         8.22 Nonexclusive Market and Purchase Rights...................................  31
         8.23 GOVERNING LAW.............................................................  31
         8.24 Entire Agreement..........................................................  32
</TABLE>

ii
<PAGE>

                               LIST OF EXHIBITS

EXHIBIT A
EDS BUSINESS PRACTICES
----------------------
EXHIBIT B
CHARGES, PRICES, AND FEES
-------------------------
EXHIBIT C
THIRD PARTY SYSTEM ACCESS AGREEMENT
-----------------------------------
EXHIBIT D
EDUCATION SERVICES
------------------
EXHIBIT E
DEVELOPMENT SERVICES
--------------------
EXHIBIT F
RESELLER ACCESS AUTHORIZATION
-----------------------------
EXHIBIT G
THIRD PARTY LETTER AGREEMENT
----------------------------
EXHIBIT H
END USER SOFTWARE LICENSE AGREEMENT
-----------------------------------

iii
<PAGE>
                                                                  EXHIBIT 10.7

                          SOFTWARE LICENSE AGREEMENT
                          --------------------------

     THIS SOFTWARE LICENSE AGREEMENT (the "Agreement"), dated July 11, 1998 (the
"Effective Date"), is between CHORDIANT SOFTWARE, INC., a Delaware corporation
("Chordiant"), and ELECTRONIC DATA SYSTEMS CORPORATION, a Delaware corporation
("EDS").

                              W I T N E S S E T H:

     WHEREAS, EDS desires to have the right to license computer software
programs and to obtain services from Chordiant for EDS' Centrobe business or
successor organizations as designated by EDS from time to time; and

     WHEREAS, Chordiant is willing to provide computer software programs and
services to EDS in accordance with the terms and conditions set forth in this
Agreement;

     NOW, THEREFORE, in consideration of the premises, and other good and
valuable consideration received and to be received, Chordiant and EDS agree as
follows:

                 ARTICLE I.  AGREEMENT, TERM, AND DEFINITIONS
                 --------------------------------------------

1.1  Agreement and Term.  The parties agree that the terms and conditions of
     ------------------
     this Agreement apply to Chordiant's provision of computer software programs
     and services to EDS for EDS' Centrobe customers.  The term of this
     Agreement commences on the Effective Date and the Agreement shall continue
     to be in effect until terminated by either party as set forth in this
     Agreement.

1.2  Certain Definitions.  The following definitions apply to this Agreement:
     -------------------

     (a)  "Affiliate" means any entity controlling, controlled by or under
          common control with either party.  For purposes of this Agreement,
          control means operational control in which the controlling entity has
          either (i) fifty one percent (51%) or more of the equity interest, or
          (ii) the maximum percentage of the equity interest allowed by local
          law, based on the entity's location or state of incorporation, as
          applicable, whichever is less.

     (b)  "Applicable Specifications" means the functional, performance,
          operational, compatibility, and other specifications or
          characteristics of a Product described in applicable Documentation and
          such other specifications or characteristics of a Product agreed upon
          in writing by the parties.

     (c)  "Documentation" means user guides, operating manuals, education
          materials, product descriptions and specifications, technical manuals,
          supporting materials, and other information provided, or to be
          provided, by Chordiant to EDS relating to the Products or used in
          conjunction with the Services, whether distributed in print, magnetic,
          electronic, or video format, in effect as of the date (i) a Product is
          shipped to or is accepted by EDS, as applicable, or (ii) the Service
          is provided to EDS.

1
<PAGE>

     (d)  "Employee" means those employees, agents, subcontractors, consultants,
          and representatives of Chordiant provided or to be provided by
          Chordiant to perform Services pursuant to this Agreement.

     (e)  "Licensed Software" means computer programs in object code (including
          micro code) provided or to be provided by Chordiant pursuant to this
          Agreement. The definition of Licensed Software also includes any
          enhancements, translations, modifications, updates, releases, or other
          changes to Licensed Software which are provided or to be provided as
          part of Chordiant's performance of warranty Service obligations or
          pre-paid support Services pursuant to this Agreement.

     (f)  "Products" means, individually or collectively as appropriate,
          Licensed Software, Documentation, and Work Products (as later defined
          in this Agreement), provided or to be provided by Chordiant pursuant
          to this Agreement.

     (g)  "Services" includes, but is not limited to, installation, education,
          acceptance testing, support, development, warranty, and time and
          materials services, provided or to be provided by Chordiant pursuant
          to this Agreement.

     (h)  "Site" means geographically contiguous buildings, each of which, in
          whole or in part, is occupied or accessed by EDS or a customer of EDS.
          "Geographically contiguous" means adjacent tracts or parcels of real
          property separated, if at all, only by publicly dedicated rights of
          way or private easements.

     (i)  "Source Code" means the instructions regarding the Licensed Software
          expressed in the high-level technical and specialized programming
          language in which the programmer wrote the software program.

     (j)  "Warranty Period" means the period specified in Section 5.1(e) of this
          Agreement during which Chordiant is obligated to perform its warranty
          obligations.

                         ARTICLE II.  PURCHASE ORDERS
                         ----------------------------

2.1  Preparation of Purchase Orders.  Chordiant agrees that computer software
     ------------------------------
     programs and services which Chordiant generally makes available to other
     customers shall be made available to EDS under the terms and conditions of
     this Agreement.  EDS may reasonably request non-confidential information
     about computer software programs and services in order to prepare purchase
     orders and Chordiant shall promptly provide to EDS, at no charge,
     sufficiently detailed non-confidential information which is responsive to
     EDS' request.  From time to time and/or at EDS' request, Chordiant shall
     provide written information to EDS about computer software programs and
     services, and new releases, versions or options related thereto, available
     or to be available from Chordiant.

2.2  Issuance and Acceptance of Purchase Orders.  References in this Section
     ------------------------------------------
     to purchase orders also apply to alterations to Purchase Orders (as later
     defined in this Section).  The following governs the issuance and
     acceptance of purchase orders under this Agreement:

     (a)  EDS may issue to Chordiant written purchase orders identifying the
          Licensed Software and Services EDS desires to obtain from Chordiant.
          Each purchase order may include

2
<PAGE>

          other terms and conditions applicable to the Licensed Software and
          Services ordered; such other terms shall be consistent with the terms
          and conditions of this Agreement, or shall be necessary to place a
          purchase order, such as billing and shipping information, required
          delivery dates, installation locations, and Charges (as later defined
          in this Agreement).

     (b)  Chordiant shall promptly accept purchase orders by providing to EDS a
          written or an oral acceptance of such purchase order, or by commencing
          performance pursuant to such purchase order. Chordiant shall accept
          purchase orders which do not establish new or conflicting terms and
          conditions from those set forth in this Agreement. Chordiant shall
          also accept purchase orders incorporating terms and conditions which
          have been separately agreed upon in writing by the parties.
          Notwithstanding the forgoing, Chordiant shall have the right to reject
          purchase orders for Services due to an inability to meet the delivery
          or commencement dates set forth in such purchase orders by promptly
          providing written notice to EDS of such inability and alternative
          dates that can be met by Chordiant.

     (c)  Chordiant may reject a purchase order which does not meet the
          conditions described in subsection (b) above by promptly providing to
          EDS a written explanation of the reasons for such rejection. Chordiant
          shall accept an alteration to the originally issued purchase order if
          such alteration remedies the items set forth in Chordiant's written
          rejection.

     Purchase orders accepted in accordance with this Section are referred to as
     "Purchase Orders." EDS shall have no responsibility or liability for
     Licensed Software or Services provided without a Purchase Order so long as
     EDS returns such Licensed Software to Chordiant, at Chordiant's expense.

2.3  Purchase Order Alterations.  EDS may issue an alteration to a Purchase
     --------------------------
     Order in order to, without limitation, (i) change a location for delivery,
     (ii) reasonably modify the quantity or type of Licensed Software and
     Services to be delivered or performed, (iii) implement any reasonable
     change or modification as required by or permitted in this Agreement, (iv)
     correct typographical or clerical errors, or (v) order Licensed Software or
     Services which are of superior quality, or are enhancements to or are new
     releases or new options of the Licensed Software or Services set forth in
     the Purchase Order. Notwithstanding the forgoing, Chordiant shall have the
     right to reject purchase order alterations for Services due to an inability
     to meet the delivery or commencement dates if such inability is caused by
     such alteration, by promptly providing written notice to EDS of such
     inability and alternative dates that can be met by Chordiant

2.4  Evaluation Purchase Orders. EDS may issue a purchase order to Chordiant for
     --------------------------
     Product evaluation by EDS in accordance with the following:

     (a)  The evaluation period shall not exceed thirty (30) days (the
          "Evaluation Period") unless otherwise agreed upon by the parties in
          writing.

     (b)  During the Evaluation Period, the Products shall be used by EDS in a
          non-production environment.

     (c)  Chordiant shall provide the Products listed in the evaluation Purchase
          Order to EDS and shall pay all related transportation costs.

3
<PAGE>

     (d)  Licensed Software provided pursuant to an evaluation Purchase Order
          shall be protected by EDS in accordance with the non-disclosure
          requirements specified in this Agreement which are applicable to
          Licensed Software.

     (e)  EDS and Chordiant must mutually agree to Services required during the
          Evaluation Period, EDS shall pay Chordiant for such Services as per
          the Charges listed in Exhibit B of this Agreement, or as mutually
          agreed by the parties.  If no agreement is reached as to the amount of
          Services required then Chordiant may reject such Evaluation Purchase
          Order.

     (f)  At the conclusion of the Evaluation Period, EDS shall have the option
          of: (i) acquiring such Products pursuant to this Agreement, (ii)
          returning such Products to Chordiant at EDS' expense without
          obligation to Chordiant, and (iii) destroying all copies of such
          Products.

     (h)  Products which Chordiant and EDS agree to be the subject of beta
          testing by EDS shall be subject to a separate agreement between the
          parties containing applicable beta test terms and conditions.

2.5  Cancellation of Purchase Orders. Except as otherwise agreed upon by the
     -------------------------------
     parties, EDS may cancel all or a portion of a Purchase Order relating to
     Product(s), without charge or penalty up to ten (10) calendar days prior to
     the scheduled delivery date of the affected Product(s).  In the event EDS
     cancels a Purchase Order or any portion thereof within ten (10) calendar
     days of the scheduled delivery date, as Chordiant's sole and exclusive
     remedy and EDS' sole liability, EDS shall reimburse Chordiant the direct,
     verifiable, non-recoverable expenses incurred by Chordiant as a result of
     such cancellation.  Purchase Orders, or portions thereof, for Services may
     be canceled as specified in the applicable sections of this Agreement.

          ARTICLE III.  PROVISION OF LICENSED SOFTWARE AND SERVICES
          ---------------------------------------------------------

3.1  General. EDS is entitled to obtain Licensed Software and Services for
     -------
     the benefit of and use by Affiliates of EDS if such use is on behalf of
     EDS' Centrobe business.  Such Affiliates and their respective employees are
     entitled to use the Licensed Software and Services in accordance with this
     Agreement and have and are entitled to all rights, benefits, and
     protections granted to EDS pursuant to this Agreement with respect to such
     Licensed Software and Services.  However, an Affiliate of EDS shall only be
     entitled to obtain Licensed Software and Services directly from Chordiant
     pursuant to this Agreement if EDS so provides written notice to Chordiant.
     EDS is responsible for compliance by its Affiliates with the terms and
     conditions set forth in this Agreement.  EDS and its Affiliates have the
     right to transfer (pursuant to Section 4.3 "Transfer of Licensed
     Software"), or remarket the Licensed Software and Services to third
     parties.

3.2  Transportation of Licensed Software. Chordiant shall deliver Licensed
     -----------------------------------
     Software to EDS on the delivery date set forth in the applicable Purchase
     Order or as otherwise agreed upon by the parties.  Charges for
     transportation of Licensed Software shall be paid by Chordiant.  The method
     and mode of all transportation shall be those selected by Chordiant.

3.3  Risk of Loss. All risk of loss of, or damage to, Licensed Software
     ------------
     shall be borne by Chordiant until receipt of delivery of such Licensed
     Software by EDS.  Chordiant agrees to insure Licensed Software until
     receipt of delivery of such Licensed Software by EDS.  If loss to or damage
     of

4
<PAGE>

     Licensed Software occurs prior to receipt of delivery by EDS, Chordiant
     shall immediately provide a replacement item or, if Licensed Software is
     not immediately replaceable, Chordiant shall give EDS highest priority for
     the provision of replacement Licensed Software.

3.4  Installation of Licensed Software. If installation is set forth in
     ---------------------------------
     the governing Purchase Order or is included in the Charge for Licensed
     Software, Chordiant shall install Licensed Software in good working order
     at the designated location on or before the installation date set forth in
     the applicable Purchase Order or as otherwise agreed upon by the parties.
     Installation Services shall include performance of  Chordiant's usual and
     customary diagnostic tests to determine the operational status of the
     Licensed Software. Chordiant shall inform EDS of any education Services
     which are included with installation, and such education may be performed
     at a time mutually agreed upon by Chordiant and EDS.

3.5  Right to Cancel for Delays. In the event of a delay in delivery of
     --------------------------
     all or any portion of Licensed Software listed on a Purchase Order or
     Licensed Software listed on a series of Purchase Orders which relate to a
     specific project or request for proposal (the Licensed Software listed on
     such series of Purchase Orders referred to as "Related Licensed Software"),
     or in the event of a delay in the performance of Services which is not
     excused in this Agreement, EDS may cancel without charge all or any portion
     of the Licensed Software, Related Licensed Software or Services for which
     delivery or performance has been so delayed.  If, in EDS' opinion, the
     delivered Licensed Software or Related Licensed Software are not operable
     without the remaining undelivered Licensed Software or Related Licensed
     Software, EDS may, at Chordiant's expense, return any delivered Licensed
     Software or Related Licensed Software to Chordiant.  EDS shall not be
     liable for any expenses incurred by Chordiant for canceled, undelivered, or
     returned Licensed Software or Related Licensed Software.  EDS shall receive
     a refund of all amounts paid to Chordiant with respect to the canceled
     and/or returned Licensed Software, Related Licensed Software and Services.

3.6  Resale of Products by EDS. During the term of this Agreement, EDS may
     -------------------------
     promote and resell Product licenses, in conjunction with EDS providing
     systems integration, outsourcing or facilities management services to a
     customer of EDS ("ITS Customer"), in accordance with the following terms
     and conditions:

     (a)  Charges for Purchase Orders identified for resale of Product licenses
          shall be as set forth in Exhibit B.

     (b)  For a Purchase Order not identified as subject to Auto Payment as
          defined in Section 6.3, Chordiant may invoice EDS for resale products
          upon delivery and payment will be made in accordance with the
          provisions of Section 6.4, Payment Through Invoicing.

     (c)  Chordiant shall extend the same warranties and indemnifications, with
          respect to Products resold by EDS hereunder, as Chordiant extends to
          other end user customers.

     (d)  The term of agreements, warranties and indemnities extended by
          Chordiant to an ITS Customer shall commence upon delivery of a Product
          to an ITS Customer and the ITS Customer shall be governed by
          Chordiant's then current End User Software License Agreement, which
          may be changed by Chordiant from time to time but is substantially
          similar to Exhibit H, from the delivery date to such ITS Customer. EDS
          shall not resell Product without first obtaining an End User Software
          License Agreement signed by Chordiant and ITS Customer.

5
<PAGE>

     (e)  Chordiant shall make available to ITS Customers all training,
          technical support and other services related to the Products that are
          currently generally available or that may be generally available by
          Chordiant to other end user customers.

     (f)  During the term that EDS is providing services to an ITS Customer, EDS
          shall have authorized access to Licensed Software acquired under this
          Section 3.6, in accordance with the provisions of Exhibit F, titled
          "Reseller Access Authorization".

3.7  Time and Materials Services. If available from Chordiant, EDS may
     ---------------------------
     obtain on a time and materials basis from Chordiant consulting, development
     and other Services (excluding support Services which are provided pursuant
     to other sections of this Agreement) agreed upon by the parties in
     accordance with the terms and conditions set forth below.

     (a)  EDS may reasonably request on a purchase order the number and skill
          levels of Employees to perform Services.

     (b)  During the course of performance of Services, EDS may request
          replacement of an Employee or a proposed Employee. In such event,
          Chordiant shall use best efforts to provide, within five (5) working
          days of receipt of such request from EDS, a substitute Employee of
          sufficient skill, knowledge, and training to perform the applicable
          Services. If, after use of best efforts, Chordiant is unable to
          provide such substitute Employee, EDS may, at its sole option, retain
          the Services of said unacceptable Employee until such time as
          Chordiant provides an acceptable substitute Employee. If, within the
          first thirty (30) days after an Employee's commencement of Services,
          EDS notifies Chordiant (i) such Employee's level of performance is
          unacceptable, (ii) such Employee has failed to perform as required, or
          (iii) such Employee, in EDS' sole opinion, lacks the skill, knowledge
          or training to perform at the required level, then EDS shall not be
          required to pay for Services provided by such Employee during such
          period and Chordiant shall refund to EDS all amounts paid for such
          Employee's Services; however, EDS shall pay for any Work Product
          created by said Employee which EDS continues to use after the
          replacement of said Employee and if EDS decides to retain the services
          of said Employee because no acceptable substitute has been made
          available, then EDS shall pay for any services performed after the
          date of notice to Chordiant at a discounted rate mutually agreed to by
          the parties. If EDS requests replacement of an Employee for the above-
          referenced reasons after such thirty (30) day time period, or at any
          time for a reason other than the reasons indicated above, EDS shall
          not be required to pay for, and shall be entitled to a refund of, any
          sums paid to Chordiant for such Employee's Services after the date of
          EDS' requested replacement of such Employee.

     (c)  Chordiant shall not replace, without EDS' consent (which shall not be
          unreasonably withheld or delayed), an Employee then currently
          performing Services, for which the Employee is uniquely qualified,
          this includes but is not limited to: (i) EDS has provided training to
          said Employee to enable them to perform the Service, or (ii) EDS
          specifically requested and Chordiant agreed to provide said Employee
          to perform the Service; until the governing Purchase Order expires or
          is terminated; however, Chordiant may replace, without EDS' consent,
          an Employee for reasons relating to the Employee's termination with
          Chordiant, promotion, demotion, illness, death, or causes beyond
          Chordiant's control.

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<PAGE>

     (d)  EDS shall reimburse Chordiant for reasonable expenses incurred by
          Employees in the performance of Services (if requested by EDS or
          requested by Chordiant in advance and approved by EDS) which are
          related to travel, lodging, and meals; such expenses  shall be
          reimbursed in accordance with EDS' guidelines for its own employees.

     (e)  Chordiant shall establish and shall retain, for a period of three (3)
          years following the performance of time and materials Services,
          records which adequately substantiate the applicability and accuracy
          of Charges for such Services and related expenses to EDS.  Upon
          receipt of thirty (30) days advance notice from EDS, Chordiant shall
          produce such records for audit by EDS subject to the confidentiality
          provisions of this Agreement.

     (f)  Purchase Orders for Services provided or to be provided under this
          Section may be canceled at any time without charge or penalty, upon
          five (5) business days advance written notice to Chordiant, provided
          that EDS shall pay for Services already performed prior to the
          effective date of such notice.

3.8  Services in General. In connection with the performance of any
     -------------------
     Services pursuant to this Agreement:

     (a)  Unless a specific number of Employees is set forth in the governing
          Purchase Order, Chordiant warrants it will provide sufficient
          Employees to complete the Services ordered within the applicable time
          frames established pursuant to this Agreement or as set forth in such
          Purchase Order; however, it shall be considered an excused delay if
          EDS changes the technical specifications associated with such
          Services, then EDS and Chordiant shall set  new time frames based upon
          such changed technical specifications.

     (b)  Chordiant warrants that Employees shall have sufficient skill,
          knowledge, and training to perform Services and that the Services
          shall be performed in a professional and workmanlike manner.

     (c)  Employees performing Services in the United States must be United
          States citizens or lawfully admitted in the United States for
          permanent residence or lawfully admitted in the United States holding
          a visa authorizing the performance of Services on behalf of Chordiant.

     (d)  Chordiant warrants that all Employees utilized by Chordiant in
          performing Services are under a written obligation to Chordiant
          requiring Employee: (i) to maintain the confidentiality of information
          of Chordiant's customers, and (ii) if such Employee is not a full-time
          employee whose work is considered a "work for hire" under Section 101
          of the United States Copyright Code, to assign all of Employee's
          right, title, and interest to Chordiant in and to any Work Product
          which is developed, prepared, conceived, made, or suggested by such
          Employee while providing Services on behalf of Chordiant.

     (e)  Chordiant shall require Employees providing Services at an EDS
          location to comply with applicable EDS security and safety regulations
          and policies.

     (f)  Chordiant shall provide for and pay the compensation of Employees and
          shall pay all taxes, contributions, and benefits (such as, but not
          limited to, workers' compensation benefits) which an employer is
          required to pay relating to the employment of employees. EDS shall not
          be liable to Chordiant or to any Employee for Chordiant's failure to

7
<PAGE>

            perform its compensation, benefit, or tax obligations. Chordiant
            shall indemnify, defend and hold EDS harmless from and against all
            such taxes, contributions and benefits and will comply with all
            associated governmental regulations, including the filing of all
            necessary reports and returns.

     (g)    Chordiant shall allow EDS or its designated third party to conduct a
            background investigation and drug screening ("Investigation"), in
            accordance with applicable law, of any Employee performing Services
            in the United States, Canada and Mexico if EDS intends to provide
            the Employee with unescorted access to an EDS location. If an
            Employee declines such Investigation, the parties agree such
            Employee will not be allowed unescorted access to an EDS location;
            furthermore, Chordiant will contact other Employees with suitable
            training to see if they will agree to such Investigation. It will
            not be a breach of this Agreement if Chordiant has used reasonable
            efforts to request such Investigation of all suitable Employees and
            Chordiant is unable to supply a suitable Employee willing to undergo
            such Investigation. In connection with such Investigation EDS shall
            provide to Chordiant a standard form authorizing the Investigation
            and Chordiant shall promptly secure the completion of such form by
            the Employee. Any and all information obtained in connection with an
            Investigation of any Employee or acquired or made known during such
            Investigation shall be deemed confidential and shall not be revealed
            to persons without a bona fide need to know. If, after reviewing the
            results of an Investigation, EDS elects not to accept an Employee
            for performance of Services under this Agreement, Chordiant agrees
            to not utilize such Employee in the performance of Services. EDS
            shall waive the Investigation for an Employee if Chordiant provides
            EDS with written confirmation that: (i) Chordiant has conducted a
            background and drug screening investigation of such Employee with
            satisfactory results, or (ii) the Employee has been employed with
            Chordiant for at least five (5) years in good standing.

3.9  Ownership of Intellectual Property Rights. (a) For purposes of this
     -----------------------------------------
     Agreement, the following definitions apply:

     (i)    "Work Product(s)" means (in any form including Source Code) any and
            all processes, methods, formulas, manufacturing techniques, mask
            works, reports, programs, manuals, software, flowcharts and systems
            and any improvements, enhancements, or modifications to any of the
            foregoing, which are developed, prepared, conceived, or made by any
            Employee or by Chordiant as part of, in connection with, or in
            relationship to the performance of Services (except in connection
            with Chordiant's performance of warranty Service obligations or
            pre-paid support Services) pursuant to this Agreement. Work Products
            also means all such developments as are originated or conceived
            during the term of this Agreement but are completed or reduced to
            practice thereafter.

     (ii)   "Existing Materials" means any confidential or proprietary materials
            which belong to third parties or in which Chordiant has a
            pre-existing intellectual property interest.

     (iii)  "Ownership Rights" includes: (A) all rights, title and interests,
            and all United States and foreign intellectual property rights such
            as, but not limited to, patent, trade secret, and copyright; (B) the
            right to use, duplicate, and disclose Work Products and Work Product
            data, in whole or in part, in any manner and for any purpose and to
            authorize others to do so; (C) the exclusive right to prepare
            derivative works of Work Products and of any portion thereof, with
            full rights to authorize others to do the same; (D) the right to
            exploit Work Product, whether or not for profit; (E) the right to
            use, market or take any other

8
<PAGE>

          measures without attribution to another party; (F) the right to
          register ownership interest in a Work Product without contest or
          assertion of a competing ownership interest in such Work Product by
          another party; and, (G) all "moral rights" in and to Work Products.

     (b)  Chordiant shall disclose promptly and cause Employees to disclose
          promptly in writing to EDS all Work Products; as to each such
          disclosure, such Employee and/or Chordiant shall specifically describe
          to EDS the features or concepts considered new or different.

     (c)  It is the intent of the parties that EDS shall have all Ownership
          Rights in and to Work Products; however, if Chordiant desires
          ownership in Work Product, it must be mutually agreed upon in writing
          by the parties. In order to accomplish such intent, Chordiant (i)
          shall make and shall ensure that each Employee makes, without
          reservation, a non-terminable, irrevocable assignment to EDS of any
          and all Ownership Rights that Employees and/or Chordiant may have in
          or to such Work Product or any tangible media embodying such Work
          Product, and (ii) shall provide to EDS and shall ensure that each
          Employee provides such assignment prior to or concurrently with the
          provision of the affected Work Product to EDS. If Chordiant and/or
          Employees have any termination rights under law, then upon exercise of
          such termination rights, Chordiant shall automatically grant and
          Chordiant shall ensure that Employee grants, and EDS shall have an
          irrevocable, royalty-free, paid-up, worldwide, perpetual license to
          use the Work Product in the same manner, and for the same purposes as
          EDS did and was entitled to do prior to such termination. Except as
          necessary to perform Services or as agreed upon by the parties in a
          supplemental agreement entered into in accordance with this Agreement,
          Chordiant and Employees shall not exercise any Ownership Rights in and
          to the Work Product, and hereby waive and agree not to assert any or
          all "moral rights" in and to the Work Product, even after the
          termination or expiration of this Agreement.

          Unless otherwise agreed by the parties, EDS shall have no Ownership
          Rights with respect to any underlying ideas or concepts provided by
          Chordiant during the performance of Services.

3.10 Use of Existing Materials. To the extent that Work Product(s) under
     -------------------------
     development may incorporate or require the use of Existing Materials, or to
     the extent Chordiant intends, in its performance of Services, to utilize
     any such Existing Materials (except as such are utilized by Chordiant in
     the performance of warranty Service obligations or pre-paid support
     Services), Chordiant shall: (i) notify EDS of such intent prior to
     commencement of performance of Services; (ii) identify to EDS the ownership
     of such Existing Materials; (iii) describe the use to which Chordiant
     intends to put such Existing Materials; and (iv) explain Chordiant's
     ability to proceed with performance of the Services without the use of such
     Existing Materials. EDS may require that Chordiant perform Services without
     the use of such Existing Materials. If any such Existing Material is owned
     by a third party and/or is used in the performance of Services, Chordiant
     warrants that it has acquired all licenses and authorizations necessary to
     utilize the Existing Material in the manner and for the purpose intended by
     Chordiant in its actual use of such Existing Material in the performance of
     Services. To the extent that Existing Materials are incorporated in Work
     Products, Chordiant grants to EDS and its Affiliates a royalty-free,
     irrevocable, worldwide, non-exclusive, perpetual right to use, modify and
     prepare derivative

9
<PAGE>

     works of such Existing Materials and to use and display such Existing
     Materials, with full rights to authorize others to do the same but only to
     the extent required to utilize the Work Product in accordance with the
     Ownership Rights granted in this Agreement, unless otherwise agreed to in
     writing by the parties for specific Work Product(s).

3.11 Further Acts. During and subsequent to the term of this Agreement,
     ------------
     Chordiant shall do, or cause to be done, all such further acts and shall
     execute, acknowledge, and deliver, or cause to be executed, acknowledged,
     and delivered, any and all further documentation or assignments as EDS may
     reasonably require to evidence or perfect EDS' right to use, or Ownership
     Rights in, as the case may be, Licensed Software or Work Products.

3.12 Time of Performance. Time is expressly made of the essence with respect to
     -------------------
     each and every term and provision of this Article.

3.13 EDS Business Practices. Chordiant shall comply with the EDS Business
     ----------------------
     Practices set forth in Exhibit A.

3.14 Education Services. Education Services (as later defined) provided or to be
     ------------------
     provided by Chordiant pursuant to this Agreement shall also be subject to
     the terms and conditions set forth in Exhibit E.

3.15 Development Services. Development Services provided or to be provided by
     --------------------
     Chordiant pursuant to this Agreement shall also be subject to the terms and
     conditions set forth in Exhibit F unless otherwise agreed to in writing by
     the parties.

                 ARTICLE IV.  PROVISION OF LICENSED SOFTWARE
                 -------------------------------------------

4.1  Acceptance of Licensed Software. EDS shall accept delivered copy(ies) of
     -------------------------------
     the Licensed Software on the date (the "Acceptance Date") when necessary
     Documentation has been received and (i) the Licensed Software performs in
     accordance with and/or conforms to its Applicable Specifications, (ii) the
     Licensed Software is used in a production environment, or (iii) on the
     ninetieth (90th) day after receipt of the Licensed Software by EDS,
     whichever occurs first. If, within such ninety (90) day period, EDS
     determines that the Licensed Software does not so perform and/or conform,
     EDS shall so notify Chordiant in writing and Chordiant shall have thirty
     (30) days from receipt of such notice to correct any non-conforming and/or
     non-performing features. If, after such thirty (30) day cure period, EDS
     determines that such Licensed Software still fails to perform in accordance
     with and/or conform to its Applicable Specifications, EDS may return the
     Licensed Software and related Documentation to Chordiant, at Chordiant's
     expense and without liability to Chordiant, and any amounts paid by EDS for
     the Licensed Software and Documentation shall be refunded by Chordiant to
     EDS. Acceptance of Licensed Software does not waive any warranty rights
     provided in this Agreement for the Licensed Software.

4.2  Grant of License. For each item of Licensed Software received by EDS,
     ----------------
     Chordiant grants EDS and EDS has a worldwide, nonexclusive, irrevocable
     (except as provided in this Agreement), perpetual license to use, execute,
     store, and display the object code version of the Licensed Software, on
     behalf of EDS' Centrobe business and customers of EDS' Centrobe business (a
     "License") in accordance with the terms and conditions of this Agreement.
     All Licenses shall be deemed to be a Site Software License.

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<PAGE>

     (a)  A "Site Software License" permits EDS to use the Licensed Software at
          the Site designated in the Purchase Order and to copy the Licensed
          Software as necessary for dissemination at the Site and for archival,
          maintenance, disaster recovery testing, or back-up purposes.

          Notwithstanding the foregoing, the Licensed Software may be used at
          other than the designated Site, if (i) the designated Site cannot be
          used, (ii) the designated Site is replaced or changed by EDS, or (iii)
          EDS provides Chordiant with prior written notice. If EDS desires to
          run parallel operations in the process of conducting a disaster
          recovery test or transferring operations from one Site to another
          Site, EDS may operate the Licensed Software at two (2) Sites for the
          period of time reasonably necessary to complete the disaster recovery
          test or transfer.

     (b)  "Runtime Client Licenses" (seats) are not restricted to the Site,
          i.e., can be located anywhere in the World interfacing with a Site
          Software License, but distribution is limited to the number of Runtime
          Client Licenses actually ordered on the applicable Purchase Order.

     (c)  Any License granted under this Agreement permits EDS to (i) use
          Licensed Software for its corporate purposes including, but not
          limited to, providing services to or processing data of customers of
          EDS' Centrobe business, providing remote access to the Licensed
          Software, and performing disaster recovery, disaster testing, and
          backup as EDS deems necessary, and (ii) use, copy and modify Licensed
          Software and Documentation for the purpose of creating and using
          training materials relating to the Licensed Software, which training
          materials may include flow diagrams, system operation schematics, or
          screen prints from operation of the Licensed Software. Access to and
          use of the Licensed Software by customers of EDS shall be considered
          authorized use under this Section so long as such use is in
          conjunction with EDS' provision of services to, or EDS' processing the
          data of, such customers, and so long as any such customers are bound
          by obligations of confidentiality.

     (d)  Unless the Third Party Letter Agreement, attached as Exhibit G has
          been executed, any License granted under this Agreement which includes
          the right to use the Forte Software, Inc. ("Forte") software embedded
          therein pursuant to the agreement between Chordiant and Forte shall be
          deemed to include the following provisions:

       (i)   A provision which restricts use of the Licensed software to a
             maximum number of users and/or nodes and/or servers, specified
             geographic location, designated call center and computer/operating
             system configuration for EDS' own internal business purposes only.

       (ii)  A provision which prohibits transfer or duplication of the Software
             except for temporary transfer in the event of a computer
             malfunction and a reasonable number of backup or archival copies.
             All titles, trademarks and copyright and restricted rights notices
             shall be reproduced in such copies.

       (iii) A provision which prohibits assignment, timesharing or rental of
             the Licensed Software.

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<PAGE>

       (iv)    A provision which prohibits any use of the software outside the
               scope of the Licensed Software.

       (v)     A provision which prohibits causing or permitting the reverse
               engineering, disassembly, decompilation or any other attempt to
               derive Source Code of the Licensed Software, except as and to the
               extent permitted under applicable law.

       (vi)    A provision which prohibits title to the Software from passing to
               EDS.

       (vii)   A provision disclaiming Chordiant's suppliers' liability for any
               damages, whether direct, indirect, incidental or consequential.

       (viii)  A provision which requires EDS, at termination of the Sublicense,
               to discontinue use and return or destroy all copies of the
               Software and Documentation.

       (ix)    A provision which restricts publication of any results of
               benchmark tests run on the Licensed Software.

       (x)     A provision which requires EDS to comply fully with all relevant
               export laws and regulations of the United States, to ensure that
               neither the Licensed Software, nor any direct product thereof, is
               exported, directly or indirectly, in violation of United States
               or other applicable law.

       (xi)    A provision which allows Chordiant, at Chordiant's expense, to
               audit EDS' use of the Licensed Software. If the audit reveals
               that EDS has underpaid fees to Chordiant, EDS shall be invoiced
               directly for such underpaid fees based on the Chordiant Price
               List in effect at the time the audit is completed. If the
               underpaid fees are in excess of five percent (5%), then EDS shall
               pay Chordiant's reasonable costs of conducting the audit.

       (xii)   A provision which states that the Licensed Software is not
               specially developed, or licensed for use in any nuclear,
               aviation, mass transit or medical application or in any other
               inherently dangerous application; that EDS agrees that Chordiant
               and its suppliers shall not be liable for any claims or damages
               arising from EDS' use of the Licensed Software for such
               applications; and that EDS agrees to indemnify and hold Chordiant
               and its suppliers harmless from any claims for losses, costs,
               damages or liability arising out of or in connection with the use
               of the Licensed Software in such applications.

       (xiii)  A provision that Forte is a third party beneficiary of the
               portions of this Agreement relating to any Forte software.

            In the event of any conflict between the terms of this Section
            4.2(d) and any other section of this Agreement, this Section 4.2(d)
            shall control.

    (e)     Restrictions on Use. EDS agrees not to translate the Licensed
            Software into another computer language, in whole or in part. Except
            as provided in this Agreement, EDS shall not make copies or make
            media translations of the Products, in whole or in part, without
            Chordiant's prior written approval. EDS agrees that if, for any
            reason, it comes into possession of any Source Code outside the
            terms of this Agreement, or portion thereof,

12
<PAGE>

            for any Chordiant product, it will immediately deliver all copies of
            such Source Code to Chordiant. EDS shall not rent, electronically
            distribute or timeshare the Licensed Software or distribute the
            Licensed Software by interactive cable or remote processing services
            or otherwise distribute the Licensed Software other than as
            specified in this Agreement. EDS acknowledges Chordiant's claim that
            the Licensed Software contains trade secrets that belong to
            Chordiant and its suppliers. Except as permitted under the Section
            of the Agreement titled "Provision of Source Code", EDS shall not
            disassemble, de-compile, or reverse engineer the Licensed Software.
            Nothing contained in this Agreement shall be interpreted so as to
            exclude or prejudice the rights (if any) of EDS or any End User
            under the European Directive 91/250 on the Legal Protection of
            Computer Programs (14 May 1991, OJ 1991 (122/42) as implemented in
            the relevant jurisdiction) with respect to the Licensed Software.

     The governing License also includes the right to use the Source Code
     version of Licensed Software in accordance with the terms and conditions of
     the Section of this Agreement titled "Provision of Source Code."

4.3  Transfer of Licensed Software.  During the performance or upon termination
     -----------------------------
     of a contract with an EDS customer or upon any transfer of equipment
     incorporating Licensed Software to a third party (such customers and third
     parties referred to as "Transferee"), (i) EDS may sublicense the applicable
     Licensed Software to such Transferee pursuant to terms and conditions
     similar to those contained in this Article (excluding the right to
     sublicense or assign), (ii) the applicable License (excluding the right to
     sublicense or assign) may be assigned to such Transferee, or (iii) upon
     request by EDS, the Licensed Software will be licensed directly by
     Chordiant to such Transferee in accordance with the terms and conditions of
     Chordiant's standard software license agreement or as agreed upon by
     Chordiant and Transferee. Any assignment or sublicensing of Licensed
     Software in accordance with this Section shall be at no additional charge
     to EDS or Transferee, and EDS shall have no further liability or
     responsibility with respect to Licensed Software under (ii) or (iii) above.

4.4  Ownership of Licensed Software and Modifications. The Licensed Software
     ------------------------------------------------
     shall be and remain the property of Chordiant or third parties which have
     granted Chordiant the right to license the Licensed Software and EDS shall
     have no rights or interests therein except as set forth in this Agreement.
     EDS shall be entitled to modify the Licensed Software and to develop
     software interfacing with the Licensed Software. All modifications of and
     interfaces to the Licensed Software developed by EDS shall be and remain
     the property of EDS, and Chordiant and its Employees shall have no rights
     or interests therein. Except in connection with Chordiant's performance of
     warranty Service obligations or pre-paid support Services, all
     modifications of and interfaces to the Licensed Software developed at EDS'
     expense by Chordiant and its Employees shall be considered Work Product and
     EDS shall have rights in such Work Product as established in the Section
     titled "Ownership of Intellectual Property Rights" elsewhere in this
     Agreement.

     Upon payment of the development software license fees set forth in the
     then-current price list (reduced by any applicable discounts), EDS shall
     have a non-exclusive license to use the development software at one (1)
     development center per development license for the sole purpose of
     providing development, customization and integration services for EDS
     Customers who have already entered into a Chordiant End User Software
     License Agreement or an EDS customer agreement. All such modifications of
     the Licensed Software developed by EDS shall be and remain the property of
     EDS.

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<PAGE>

     Chordiant will provide support Services for modifications owned by EDS on a
     case-by-case basis under terms mutually agreed to in writing by the
     parties.

4.5  Proprietary Markings. EDS shall not remove or destroy any proprietary
     --------------------
     markings or proprietary legends placed upon or contained within the
     Licensed Software.

4.6  Duplication of Documentation. EDS may duplicate Licensed Software
     ----------------------------
     Documentation, at no additional charge, for EDS' use or for use by a
     customer of EDS in connection with the provision of Licensed Software so
     long as all required proprietary markings are retained on all duplicated
     copies.

4.7  Non-Disclosure. For the longer of, (i) the term of a License, or (ii) for
     --------------
     as long a EDS retains backup copies of the Licensed Software associated
     with said License, and for two (2) years after, EDS will treat the Licensed
     Software with the same degree of care and confidentiality which EDS
     provides for similar information belonging to EDS which EDS does not wish
     disclosed to the public, but not less than reasonable care. This provision
     shall not apply to Licensed Software, or any portion thereof, which is (i)
     already known by EDS without an obligation of confidentiality, (ii)
     publicly known or becomes publicly known through no unauthorized act of
     EDS, (iii) rightfully received from a third party without obligation of
     confidentiality, (iv) disclosed without similar restrictions by Chordiant
     to a third party, (v) approved by Chordiant for disclosure, or (vi)
     required to be disclosed pursuant to a requirement of a governmental agency
     or law so long as EDS provides Chordiant with timely prior written notice
     of such requirement. It will not be a violation of this Section if (A) EDS
     provides access to and the use of the Licensed Software to third parties
     providing services to EDS so long as EDS secures execution by such third
     parties of a confidentiality agreement as would normally be required by
     EDS, or (B) EDS independently develops software which is similar to
     Licensed Software, so long as such independent development is substantiated
     by written documentation.

4.8  Licensed Software Support Services. The support Services set forth below
     ----------------------------------
     for the Licensed Software shall be provided by Chordiant to EDS during the
     Warranty Period at no charge to EDS. Thereafter, such support Services
     shall be provided by Chordiant, upon EDS' request, for either a fixed or
     open-ended term, at the applicable Charges set forth in Exhibit B, upon the
     terms contained in the next Section. EDS may discontinue such support
     Services at any time by providing thirty (30) days' advance written notice
     to Chordiant. If such support Services were provided by Chordiant for an
     open-ended term, EDS shall promptly receive a refund of pre-paid support
     Charges which reflects the amount for discontinued support Services after
     the effective date of the notice.

     (a)  Chordiant shall promptly notify EDS of any defects, errors or
          malfunctions ("Defects") in the Licensed Software or Documentation of
          which Chordiant becomes aware from any source and shall promptly
          provide to EDS modified versions of Licensed Software or Documentation
          which incorporate corrections of any Defects ("Corrections").
          Chordiant shall also provide to EDS all operational and support
          assistance necessary to cause Licensed Software to perform in
          accordance with its Applicable Specifications and remedial support
          designed to provide a by-pass or temporary fix to a Defect until the
          Defect can be permanently corrected. Chordiant shall use its best
          efforts to respond to requests from EDS for Licensed Software support
          in a manner and time frame which are reasonably responsive considering
          the nature and severity of the Defect which gave rise to such request.

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<PAGE>

     (b)  Chordiant shall provide to EDS all changes to Licensed Software
          developed by Chordiant which are generally made available to other
          customers of Chordiant. Such changes could be designated as an Update
          or Enhancement as follows:

          (i)  Chordiant shall provide to EDS any improvement or update to the
               Licensed Software which is denoted by Chordiant by a change to
               the tenths digit to the right of the decimal point in the then-
               current version number of the Licensed Software [x.(x)] (an
               "Update"). EDS shall have the option to implement any Update and
               any failure by EDS to so implement shall not affect EDS' right to
               continue to receive support and maintenance Services; provided
               that all applicable support Service fees have been paid.

          (ii) Chordiant shall provide to EDS any improvement or update to the
               Licensed Software which is denoted by Chordiant by a change to
               the digit to the left of the decimal point in the then-current
               version number of the Licensed Software [(x).x] (an
               "Enhancement"). EDS shall have the option to implement any
               Enhancement; however, EDS' only has the right to continue to
               receive support Services if it is on the most current Enhancement
               or the one just prior to such most current Enhancement; provided
               that all applicable support Service fees have been paid. If EDS
               stops support Services and is not operating on the most current
               Enhancement or the one just prior to such most current
               Enhancement, and wishes to resume support Services, EDS must
               bring its support Service payments current and install the most
               current Enhancement; i.e., EDS did not pay support Services for
               three (3) years and the Licensed Software EDS is running is
               version 2.0, but the current version is 7.0, EDS would have to
               pay for those prior three (3) years plus the current year and
               implement Enhancements required to be bring such Licensed
               Software to version 7.0. The ability to bring support Services
               current is contingent on Chordiant still offering support
               Services for such Licensed Software.

               If EDS is no longer receiving support Services for a specific
               Product(s), and Chordiant is considering whether to stop offering
               support Services for said Product(s), Chordiant shall notify EDS
               they are considering such decision and provide EDS with one (1)
               month to become current on support Service payments for such
               Product(s). This will allow EDS to either (i) be eligible for
               receipt of Source Code through escrow if Chordiant's decision is
               in fact to stop providing support Services for said specific
               Product(s), or (ii) begin receiving support Services for said
               Product(s) at whatever level of support Services Chordiant is
               offering at the time.

     (c)  Chordiant offers two levels of support Services, (i) Standard, which
          provides telephone hot-line support twenty-four (24) hours per day,
          five (5) days per week; and (ii) Premium, which provides telephone
          hot-line support twenty-four (24) hours per day, seven (7) days per
          week. The applicable Charges for such support Services are set forth
          in Exhibit B.

          The severity assigned to a problem will be designated by EDS and will
          determine the response time and associated time to fix the problem or
          provide a work-around by Chordiant.  The priority assigned will be
          reviewed by Chordiant for potential re-classification.  However, any
          such re-classification shall be upon mutual agreement by the parties.
          The problem severity levels and associated times follows:

15
<PAGE>

          (i)   Severity 1 - Critical. A problem that affects the behavior of
                the Licensed Software, software system, or application such
                that: 1) an essential marketed product, component, concept, and
                or function is missing or cannot be completed, or 2) a user
                cannot complete essential operations, or 3) the work in progress
                terminates/crashes causing loss of data, with no known work-
                around.

                Response time - within one (1) hour
                Time to fix or provide a work-around - within twenty four (24)
                    hours of the problem being reported.

          (ii)  Severity 2 - Serious. A problem that affects the behavior of the
                Licensed Software, software system, or application such that: 1)
                essential performance and/or functionality may be missing, or
                may be degraded, or 2) degradation of system performance and/or
                functionality imposes unreasonable constraints on users. These
                problems normally prevent the continuation of work in progress.

                Response time - within eight (8) hours
                Time to fix or provide a work-around - within two (2) working
                    days of the problem being reported.

          (iii) Severity 3 - Problem. A Licensed Software problem that is a user
                inconvenience or annoyance and which may represent a loss of
                non-essential capability or is not required for essential
                operations or functional capability. The problem may adversely
                affect the user's accomplishment of an essential operation or
                functional capability. Examples of problems in this
                classification include, but are not limited to: functions that
                do not operate as documented/expected, unanticipated results
                from an operation, or functional documentation errors.

                Response time - within five (5) working days
                Time to fix or provide a work-around - within fifteen (15)
                    working days of the problem being reported.

          (iv)  Severity 4 - Minor. A Licensed Software problem that is a user
                inconvenience or annoyance and which does not affect an
                operational or essential functional capability. This
                classification is for problems that generally are annoyances,
                non-functional documentation or non-user friendly applications
                and/or documentation.

                Response time - within fifteen (15) working days
                Time to fix or provide a work-around - next product or
                    documentation release.

          (v)   Severity 5 - Other.  All other problems, errors, defects and
                change requests not covered severity categories 1 through 4.

                Response time - within thirty (30) working days
                Time to fix or provide a work-around - no commitment, to be
                    determined on a case-by-case basis.

16
<PAGE>

     (d)  Chordiant shall provide to EDS any revisions to the existing
          Documentation developed for the Licensed Software or necessary to
          reflect all Corrections, Improvements, or Updates.

     (e)  Chordiant shall make Licensed Software training available to persons
          designated by EDS to the extent agreed upon by the parties.

     (f)  If the applicable Charge for Licensed Software is payable on a
          periodic basis, and such Charge includes provision of support
          Services, then if an Event of Default as described in the Section of
          this Agreement titled "Provision of Source Code" occurs or an event
          described in the Section of this Agreement titled "Termination for
          Insolvency or Bankruptcy" occurs and if Chordiant fails to provide the
          support Services described above, then EDS' Charge for the affected
          Licensed Software shall be immediately reduced to reflect such failure
          by subtracting that portion of the Charge allocable to the provision
          of support Services.

4.9  Licensed Software Support Services Options. EDS may obtain the support
     ------------------------------------------
     Services described in the previous Section for Licensed Software on a
     central site support basis and/or on an individual site support basis. In
     the absence of a designation of central or individual site support in a
     Purchase Order, such support shall be deemed to be individual site support.
     The Charges for each option shall be as set forth in Exhibit B or as
     otherwise agreed upon by the parties. Where "central site support" is
     requested, support Services shall be provided by Chordiant to and shall be
     requested by EDS through a single point of contact identified by EDS on a
     Purchase Order. To the extent necessitated by geographic diversity or where
     required in order to support multiple time zones, EDS may designate
     multiple central site support locations. With respect to central site
     support, Chordiant shall provide to EDS one master disk and one copy of all
     Documentation relating to each Correction, Improvement, or Update. EDS
     shall be entitled to copy the disk and Documentation and distribute the
     copies or electronically transmit the copied information to each location
     supported by the central site. A designation of central site support shall
     not prevent an individual user of Licensed Software from contacting
     Chordiant in the event of a Severity 1 call. Where "individual site
     support" is requested, support Services shall be provided by Chordiant to
     the applicable licensed CPU, Site, or Network, or, in the case of a
     Corporate Software License, to a licensed user.

4.10 Provision of Source Code. EDS' ability to utilize adequately Licensed
     ------------------------
     Software will be seriously jeopardized if Chordiant fails to maintain or
     support such Licensed Software unless complete Source Code and related
     Documentation is made available to EDS for EDS' use in satisfying EDS'
     maintenance and support requirements. Therefore, Chordiant agrees that if
     an "Event of Default" occurs, then Chordiant will provide to EDS one copy
     of the most current version of the Source Code for the affected Licensed
     Software and associated Documentation in accordance with the following:

     (a)  An Event of Default shall be deemed to have occurred if Chordiant: (i)
          ceases to market or make available maintenance or support Services for
          the Licensed Software during a period in which EDS has a License or
          Licenses and is receiving, or is entitled to receive as per Section
          4.8 of this Agreement, such maintenance and support for such
          License(s) and Chordiant has not promptly cured such failure despite
          EDS' demand that Chordiant make available or perform such maintenance
          and support, (ii) ceases business operations generally or (iii) has
          transferred all or substantially all of its assets or obligations set
          forth

17
<PAGE>

          in this Agreement to a third party which has not assumed all of the
          obligations of Chordiant set forth in this Agreement.

     (b)  Chordiant will promptly and continuously update and supplement the
          Source Code as necessary with all revisions, Corrections,
          enhancements, and other changes developed for the Licensed Software
          and Documentation. Such Source Code shall be in a form suitable for
          reproduction and use by computer and photocopy equipment, and shall
          consist of a full source language statement of the program or programs
          comprising the Licensed Software and complete program maintenance
          Documentation which comprise the pre-coding detail design
          specifications, and all other material necessary to allow a reasonably
          skilled programmer or analyst to maintain and enhance the Licensed
          Software without the assistance of Chordiant or reference to any other
          materials.

     (c)  Source Code received under this Section becomes a part of Licensed
          Software. The governing License for the Licensed Software includes the
          right to use Source Code received under this Section as necessary to
          modify, maintain, and update the Licensed Software.

     (d)  Upon request by EDS, Chordiant will deposit in escrow with an escrow
          agent acceptable to EDS and pursuant to a mutually acceptable escrow
          agreement supplemental to this Agreement, a copy of the Source Code
          which corresponds to the most current version of the Licensed Software
          in use by EDS. EDS shall pay all fees of the escrow agent for services
          provided. Chordiant's entry into, or failure to enter into, an
          agreement with an escrow agent or to deposit the described materials
          in escrow shall not relieve Chordiant of its obligations to EDS
          described in this Section.

     (e)  If, as a result of an Event of Default, Chordiant fails to provide
          required support Services, then any periodic license fee which EDS is
          required to pay under this Agreement for Licensed Software shall be
          reduced to reflect such lack of support Services. At such time as
          Chordiant commences offering the support Services described in this
          Agreement for Licensed Software, EDS may obtain such support Services
          as provided for elsewhere in this Agreement.

4.11 Acquisition of Third Party Software. If EDS has acquired software products
     -----------------------------------
     from a third party and rights to such software products are subsequently
     acquired by Chordiant (whether through purchase of the third party in whole
     or in part, through purchase of the software products, through acquisition
     of the rights to market the software, or through any other means), then EDS
     shall have the option of (i) continuing to use the software products under
     the original license agreement with such third party at no additional
     charge to EDS other than applicable fees identified in such license
     agreement, or (ii) using the software products under the terms and
     conditions of this Agreement.

4.12 Software from an Authorized Third Party. If EDS acquires Chordiant's
     ---------------------------------------
     software products from a value added reseller, dealer, distributor, or
     other Chordiant authorized third party provider or if the Licensed Software
     is embedded in software products acquired from a third party, Chordiant
     agrees that, at EDS' option, such software products shall be deemed to have
     been acquired under this Agreement.

4.13 Software Audit.
     --------------

18
<PAGE>

     Upon sixty (60) days advance notice from Chordiant, and no more often than
     once in any twelve (12) month period, Chordiant may audit EDS' use of the
     Chordiant Licensed Software solely to verify EDS has not exceeded the
     number of Licenses EDS has purchased. Said audit will be conducted by a
     third party audit professional selected by Chordiant with the prior written
     consent of EDS, during normal business hours, and not disrupt EDS'
     business. Chordiant shall be responsible for the fees and costs of such
     audit. If EDS has exceeded the number of Licenses it has purchased,
     Chordiant's sole and exclusive remedy will be to have EDS purchase the
     additional Licenses required to equal actual usage.

             ARTICLE V.  WARRANTIES, INDEMNITIES, AND LIABILITIES
             ----------------------------------------------------

5.1  Warranty. Chordiant represents and warrants that:
     --------

     (a)  Chordiant has not and will not enter into agreements or commitments
          which are inconsistent with or conflict with the rights granted to EDS
          in this Agreement;

     (b)  No portion of the Products contain, at the time of delivery, any "back
          door," "time bomb," "Trojan horse," "worm," "drop dead device,"
          "virus," or other computer software routines or hardware components
          designed to (i) permit access or use of either the Products or EDS'
          computer systems by Chordiant or a third party not authorized by this
          Agreement, (ii) disable, damage or erase the Products or data, or
          (iii) perform any other such actions;

     (c)  The Products and the design thereof shall not contain preprogrammed
          preventative routines or similar devices which prevent EDS from
          exercising the rights set forth in Article IV of this Agreement or
          from utilizing the Products for the purpose for which they were
          designed;

     (d)  The media containing each Product shall be new and free from defects
          in manufacture, materials, and design. Each Product and its media
          shall function properly under ordinary use and operate in conformance
          with its Applicable Specifications and Documentation from the date of
          receipt until the date thirty (30) days from the applicable Acceptance
          Date of such Product;

     (e)  The Products are, and shall continue to be as long as EDS is receiving
          support Services, data, program, and upward compatible with any other
          Products available or to be available from Chordiant so that data
          files created for a Product can be utilized without adaptation with
          other Products and Products will operate with other Products and will
          not result in the need for alteration, emulation, or other loss of
          efficiency. Chordiant shall provide to EDS at least ninety (90) days
          prior written notice to discontinue any Product; and

     (f)  Neither the performance nor the functionality of the Products will be
          affected by any changes to the date format or date calculations within
          any part of the Product either before, during or after the year 2000.

     During the Warranty Period, Chordiant will provide warranty Service to EDS
     at no additional cost and will include all Services or replacement Products
     or Product media necessary to enable Chordiant to comply with the
     warranties set forth in this Agreement. Chordiant shall pass

19
<PAGE>

     through to EDS any manufacturers' warranties which Chordiant receives on
     the Products and, at EDS' request, Chordiant shall enforce such warranties
     on EDS' behalf. Chordiant agrees that EDS shall be entitled to pass through
     to Product end users any warranties received from Chordiant for such
     Products pursuant to this Agreement.

     EXCEPT AS SET FORTH IN THIS AGREEMENT, CHORDIANT EXPRESSLY DISCLAIMS ALL
     WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY IN ANY TERRITORY OR
     JURISDICTION, RELATING TO THE PRODUCTS, AND FURTHER EXPRESSLY EXCLUDES ANY
     WARRANTY FOR NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE OR
     MERCHANTABILITY.

5.2  Proprietary Rights Indemnification.
     ----------------------------------

     Chordiant represents and warrants that as of the Effective Date: no Product
     provided under this Agreement is the subject of any litigation
     ("Litigation"), furthermore, if a Product becomes the subject of Litigation
     after the Effective Date Chordiant will immediately notify EDS of such
     Litigation. EDS may terminate any License, and receive a full refund of any
     amounts paid for such Product after the date legal process regarding such
     Litigation has been served on Chordiant. Further; Chordiant represents and
     warrants that to Chordiant's knowledge, (i) Chordiant has all right, title,
     ownership interest, and/or marketing rights necessary to provide the
     Products to EDS, and (ii) as of the Effective Date each License, the
     Products and their sale, license, and use hereunder do not and shall not
     directly or indirectly violate or infringe upon any copyright, patent,
     trade secret, or other proprietary or intellectual property right of any
     third party or contribute to such violation or infringement.

     (a)  Chordiant shall indemnify and hold EDS and Product end users and their
          respective successors, officers, directors, employees, and agents
          harmless from and against any and all actions, claims, losses,
          damages, liabilities, awards, costs, and expenses (including legal
          fees) resulting from or arising out of any Litigation, any breach or
          claimed breach of the foregoing warranties, or which is based on a
          claim that each License, the Products and their sale, license, and use
          hereunder do not, and shall not directly or indirectly violate or
          infringe upon any copyright, patent, trade secrete, or other
          proprietary or intellectual property right of any third party, or
          contribute to such violation or infringement ("Infringement"), and
          Chordiant shall defend and settle, at its expense, all suits or
          proceedings arising therefrom. EDS shall inform Chordiant of any such
          suit or proceeding against EDS, shall provide all reasonable
          assistance and cooperation, at Chordiant's expense, and shall have the
          right to participate in the defense of any such suit or proceeding at
          its expense and through counsel of its choosing. Chordiant shall
          notify EDS of any actions, claims or suits against Chordiant based on
          an alleged Infringement of any party's intellectual property rights in
          and to the Products. In the event an injunction is sought or obtained
          against use of the Products or in EDS' opinion is likely to be sought
          or obtained, Chordiant shall promptly, at its option and expense,
          either (A) procure for EDS and Product end users the right to continue
          to use the infringing Product as set forth in this Agreement, (B)
          replace or modify the infringing Products to make its use non-
          infringing while being capable of performing the same function without
          degradation of performance. If, after the use of reasonable best
          efforts, neither option (A) or (B) is accomplished by Chordiant within
          thirty (30) days of the effective date of an injunction then Chordiant
          will refund the unamortized portion of the Charges paid to Chordiant
          for such Product amortized on a five (5) year straight line basis from
          the

20
<PAGE>

          Acceptance Date of such Product, and any prepaid amounts associated
          with the affected Product.

     (b)  The provisions of the foregoing indemnity shall not apply with respect
          to any instances of alleged Infringement based upon or arising out of:
          (i) alterations to Products where such alleged Infringement would not
          have occurred but for such alteration (except for those alterations
          made by Chordiant, third parties retained by Chordiant, or otherwise
          made prior to EDS' receipt of said Product); (ii) failure of EDS to
          use updated Products that are provided by Chordiant (at no cost to
          EDS) and were provided to avoid Infringement; provided such update is
          identified in writing as being provided for such purpose; (iii) use of
          any Products in connection with or in combination with any equipment,
          devices or software which have not been supplied or recommended by
          Chordiant, where such alleged Infringement would not have occurred but
          for the use of such Products in connection with or in combination with
          such equipment, devices or software; or (iv) use of Products in a
          manner for which same were neither designed nor contemplated as
          reflected in the Documentation. Notwithstanding any other provisions
          hereof, the forgoing indemnity shall not apply with respect to any
          Infringement based upon EDS activities associated with such infringing
          Product after Chordiant has completed performance of its replace,
          repair or refund obligations in (a) above.

     (c)  THE FOREGOING SECTIONS 5.2(a) AND 5.2(b) STATE THE SOLE AND EXCLUSIVE
          REMEDY OF EDS AND THE ENTIRE LIABILITY AND OBLIGATION OF CHORDIANT
          WITH RESPECT TO INFRINGEMENT OR CLAIMS OF INFRINGEMENT OF ANY
          INTELLECTUAL PROPERTY RIGHT OF A THIRD PARTY BY THE PRODUCTS OR ANY
          PART THEREOF.

5.3  Cross Indemnification. In the event any act or omission of a party or
     ---------------------
     its employees, servants, agents, or representatives causes or results in
     (i) damage to or destruction of property of the other party or third
     parties, and/or (ii) death or injury to persons including, but not limited
     to, employees or invitees of either party, then such party shall indemnify,
     defend, and hold the other party harmless from and against any and all
     claims, actions, damages, demands, liabilities, costs, and expenses,
     including reasonable attorneys' fees and expenses, resulting therefrom.
     The indemnifying party shall pay or reimburse the other party promptly for
     all such damage, destruction, death, or injury.

5.4  Limitation of Liability. Neither party shall be liable to the other
     -----------------------
     pursuant to this Agreement for any amounts representing loss of profits,
     loss of business or indirect, consequential, exemplary, or punitive damages
     of the other party.  The foregoing shall not limit the indemnification,
     defense and hold harmless  obligations set forth in this Agreement, and
     shall not apply to any unauthorized use or disclosure of Chordiant's Source
     Code by EDS.

5.5  Insurance. Chordiant shall, at Chordiant's sole expense, maintain the
     ---------
     following insurance:

     (a)  Commercial General Liability Insurance including contractual
          coverage:  The limits of this insurance for bodily injury and property
          damage combined shall be at least:

          Each Occurrence Limit                    $1,000,000
          General Aggregate Limit                  $2,000,000
          Products-Completed Operations Limit      $1,000,000
          Personal and Advertising injury Limit    $1,000,000

21
<PAGE>

     (b)  Business Automobile Liability Insurance:  Should the performance of
          this Agreement involve the use of automobiles, Chordiant shall provide
          comprehensive automobile insurance covering the ownership, operation
          and maintenance of all owned, non-owned and hired motor vehicles.
          Chordiant shall maintain limits of at least $1,000,000 per occurrence
          for bodily injury and property damage combined.

     (c)  Workers' Compensation Insurance:  Such insurance shall provide
          coverage in amounts not less than the statutory requirements in the
          state where the work is performed, even if such coverage is elective
          in that state.

     (d)  Employers Liability Insurance:  Such insurance shall provide limits
          of not less than $1,000,000 per occurrence.

     The insurance specified in (a) and (b) above shall: (i) name EDS, its
     directors, officers, employees and agents as additional insureds, and, (ii)
     provide that such insurance is primary coverage with respect to all
     insureds and additional insureds.

     The above insurance coverages may be obtained through any combination of
     primary and excess or umbrella liability insurance. EDS may require higher
     limits or other types of insurance coverage(s) as necessary and appropriate
     under the applicable purchase order.

     Chordiant shall provide at EDS' request certificates evidencing the
     coverages, limits and provisions specified above on or before the execution
     of the Agreement and thereafter upon the renewal of any of the policies.
     Chordiant shall require all insurers to provide EDS with a thirty (30) day
     advanced written notice of any cancellation, nonrenewal or material change
     in any of the policies maintained in accordance with this Agreement.

5.6  Survival of Article V. The provisions of Sections 5.2, 5.3, 5.4 and 5.6
     ---------------------
     shall survive the term or termination of this Agreement for any reason.

                       ARTICLE VI.  PAYMENTS TO SUPPLIER
                       ---------------------------------

6.1  Charges, Prices, and Fees for Licensed Software and Services. Charges,
     ------------------------------------------------------------
     prices, and fees ("Charges") and discounts, if any, for Licensed Software
     and Services shall be determined as set forth in Exhibit B, in a Purchase
     Order, or as otherwise agreed upon by the parties, unless modified as set
     forth in this Agreement. Upon EDS' reasonable request, Chordiant shall: (i)
     provide to EDS current copies of Chordiant's standard published prices, and
     (ii) records which substantiate that EDS has received the Charges and
     discounts to which EDS is entitled to under this Agreement. In no event
     shall Charges exceed Chordiant's then current established charges, prices
     and fees. If promotional discounts or programs are extended to other
     customers, dealers, or distributors of Chordiant, EDS shall be entitled to
     participate in such promotional discounts or programs. All purchases which
     utilize any such discounts shall be deemed for all purposes including,
     without limitation, for purposes of calculating accumulated purchases and
     any discounts hereunder, to have been purchased or licensed under this
     Agreement.

6.2  Modifications to Charges. Where a change in an established Charge for
     ------------------------
     Licensed Software or Services is provided for in this Agreement, Chordiant
     shall give to EDS at least ninety (90) days' prior written notice of such
     change.

22
<PAGE>

     (a)  Any increase in a Charge shall not occur during the first twelve (12)
          months of this Agreement, during the term of the applicable Purchase
          Order or during the specified period for performance of Services,
          whichever period is longer.  Thereafter, any increase in a Charge
          shall (i) not occur unless a minimum of twelve (12) months has elapsed
          since the effective date of the previously established Charge, and
          (ii) not exceed five percent 5% of such Charge.

     (b)  All purchase orders issued by EDS prior to the end of the required
          notice period will be honored at the then current Charges so long as
          the scheduled delivery date of the applicable Licensed Software or
          Services is within ninety (90) days after the effective date of the
          increase.

     (c)  If Chordiant's established Charge, less any applicable discount or
          promotion, on the scheduled delivery date is lower than the
          established Charge for such Licensed Software or Service stated in the
          applicable Purchase Order, then EDS shall be entitled to obtain such
          Licensed Software or Service at such lower Charge, less any applicable
          discount or promotion.

6.3  Auto Payment. This Section shall apply to Purchase Orders identified as
     ------------
     being subject to automatic payment by EDS.

     (a)  Single Payment for Recurring Charges. All Charges which are due and
          ------------------------------------
          payable on a monthly, annual or other periodic basis for Licensed
          Software and Services ("Recurring Charges") shall be paid by EDS on
          the same date of the month for each month that such Charges are due
          (the "Remit Date"). The initial payment for a Recurring Charge shall
          be made on the first Remit Date after the Applicable Event provided
          that such Applicable Event occurs at least five (5) days prior to the
          first Remit Date. An "Applicable Event" is the event set forth in a
          Purchase Order that initiates payment of Charges (such as the
          installation, receipt, or acceptance of the Licensed Software; or the
          commencement or completion of Services). If the Applicable Event
          occurs less than five (5) days prior to the first Remit Date, the
          initial payment for such Recurring Charge shall be made on the
          following Remit Date, and EDS shall not be subject to interest or
          penalties as a result of such late payment.

     (b)  Payment for Other Charges. Except for Recurring Charges, or unless
          -------------------------
          otherwise agreed to by the parties in writing, all payments due
          Chordiant for Licensed Software and Services shall be paid within
          thirty (30) days after the date of the Applicable Event.

     (c)  Invoices Required Under Auto Payment. Chordiant must send EDS an
          ------------------------------------
          invoice to receive payment for any amounts due for any Charges which
          are payable and have not been identified on the applicable Purchase
          Order which is subject to automatic payment.

     (d)  Reconciliation. From time to time, at either party's request, the
          --------------
          other party shall assist with the reconciliation of the payments made
          by EDS to Chordiant.

     (e)  Taxing Jurisdictions. Chordiant shall provide EDS with the list of
          --------------------
          states and taxing jurisdictions, and their respective registration
          numbers where Chordiant is qualified and registered to collect
          sales/use taxes in all of the taxing jurisdictions within that state.
          If such written notification is not received by EDS from Chordiant,
          then EDS shall remit

23
<PAGE>

          the appropriate tax directly to the taxing authority. Chordiant shall
          promptly notify EDS of any additional jurisdictions to which Chordiant
          may qualify and register to collect sales/use taxes.

6.4  Payment Through Invoicing. This Section applies to Purchase Orders
     -------------------------
     issued by EDS which are not identified as being subject to automatic
     payment or to any invoice received by EDS from Chordiant as permitted by
     this Agreement.

     (a)  Except as otherwise set forth in this Agreement, any undisputed sum
          due to Chordiant pursuant to this Agreement shall be payable within
          thirty (30) days after receipt by EDS of a correct invoice therefor
          from Chordiant. Chordiant shall invoice EDS on or after the
          applicable Acceptance Date for the Licensed Software covered by such
          invoice. Periodic payments, if any, due to Chordiant pursuant to this
          Agreement shall be invoiced at the beginning of the period to which
          they apply. Payment for any other Services shall be invoiced as
          agreed upon by the parties or, in the absence of an agreement, upon
          completion of such Services.

     (b)  A "correct" invoice shall contain (i) Chordiant's name and invoice
          date, (ii) the specific Purchase Order number if applicable, (iii)
          description including serial number as applicable, price, and quantity
          of the Licensed Software or Services actually delivered or rendered,
          (iv) credits (if applicable), (v) name (where applicable), title,
          phone number, and complete mailing address of responsible official to
          whom payment is to be sent, and (vi) other substantiating
          documentation or information as may reasonably be required by EDS from
          time to time. A correct invoice must be submitted to the appropriate
          invoice address listed on the applicable Purchase Order.

6.5  Taxes.
     -----

     (a)  Unless EDS provides evidence of exemption, EDS shall pay or reimburse
          Chordiant, where EDS is liable under applicable tax statute, amounts
          equal to taxes which are imposed upon EDS' acquisition of Products or
          Services including federal excise taxes, or sales or use taxes;
          provided, however, EDS shall not be obligated to pay or reimburse
          Chordiant for any taxes attributable to the sale of any Products or
          Services which are imposed on or measured by net or gross income,
          capital, net worth, franchise, privilege, any other taxes, or
          assessments, nor any of the foregoing imposed on or payable by
          Chordiant.

     (b)  Chordiant agrees to reasonably cooperate with EDS in the audit or
          minimization of any applicable tax and shall make available to EDS,
          and any taxing authority, all information, records, or documents
          relating to any audits or assessments attributable to or resulting
          from the payment process under this Agreement, and the filing of any
          tax returns or the contesting of any tax. In the event Chordiant is in
          dispute with such taxing authority, Chordiant reserves the right to
          reasonably withhold any such information records or documents during
          such dispute period.

          EDS shall not be obligated to pay or reimburse Chordiant for additions
          to taxes, penalties, interest, fees, or other expenses or costs, if
          any, incurred by EDS as a result of, or attributable to, (i)
          Chordiant's failure to verify taxability of a purchase, (ii)
          Chordiant's failure to correctly calculate or remit taxes in a timely
          manner, or (iii) Chordiant's

24
<PAGE>

          negligence, misconduct or failure to file properly any required
          returns or reports, or other required documents.

     (c)  Upon written notification by EDS and subsequent verification by
          Chordiant, Chordiant shall reimburse or credit, as applicable, EDS in
          a timely manner, for any and all taxes erroneously paid by EDS.

     (d)  EDS shall provide Chordiant with, and Chordiant shall accept in good
          faith, resale, direct pay, or other exemption certificates, as
          applicable. Chordiant agrees to separately identify on the invoice the
          taxable and non-taxable purchases, the types of tax and the taxing
          authorities.

     (e)  Where Products are destined or Services are performed internationally,
          then at EDS' direction, payment may be made by EDS or its affiliate
          (i) in country to the local affiliate, (ii) in the United States, or
          (iii) in a country mutually agreed upon by the parties.

     (f)  If EDS or an affiliate of EDS is required by law to make any deduction
          or to withhold from any sum payable hereunder, then the sum payable by
          EDS or such affiliate of EDS upon which the deduction is based shall
          be paid to Chordiant net of such deduction or withholding. EDS or such
          affiliate of EDS shall pay the applicable tax authorities any such
          required deduction or withholding.

                           ARTICLE VII.  TERMINATION
                           -------------------------

7.1  Termination for Cause. Except as provided below by the Section of this
     ---------------------
     Agreement titled "Termination for Non-Payment," in the event that either
     party materially or repeatedly defaults in the performance of any of its
     duties or obligations set forth in this Agreement, and such default is not
     substantially cured within thirty (30) days after written notice is given
     to the defaulting party specifying the default, then the party not in
     default may, by giving written notice thereof to the defaulting party,
     terminate the applicable License or Purchase Order relating to such default
     as of a date specified in such notice of termination. Chordiant shall also
     have the right to reject any unfilled or future Purchase Orders from the
     business unit responsible for such default.

7.2  Termination for Insolvency or Bankruptcy. Either party may terminate this
     ----------------------------------------
     Agreement and any Purchase Order by giving written notice to the other
     party in the event any of the following occur and are not resolved in such
     party's favor within forty five (45) days of such occurrence date: (i) the
     liquidation or insolvency of the other party, (ii) the appointment of a
     receiver or similar officer for the other party, (iii) an assignment by the
     other party for the benefit of all or substantially all of its creditors,
     (iv) entry by the other party into an agreement for the composition,
     extension, or readjustment of all or substantially all of its obligations,
     or (v) the filing of a meritorious petition in bankruptcy by or against the
     other party under any bankruptcy or debtors' law for its relief or
     reorganization.

7.3  Termination for Non-Payment. Chordiant may terminate a Purchase Order, or
     ---------------------------
     any portion thereof, or any License granted in connection with such
     Purchase Order, if EDS fails to pay when due any undisputed amounts due
     pursuant to such Purchase Order and such failure continues for a period of
     sixty (60) days after the last day payment is due, so long as Chordiant

25
<PAGE>

     gives EDS written notice of the expiration date of the aforementioned sixty
     (60) day period at least thirty (30) days prior to the expiration date.

7.4  Termination of Software License. EDS may terminate any License for any
     -------------------------------
     reason by providing written notice to Chordiant. If EDS elects to so
     terminate a License, or if a License is terminated pursuant to 7.1 or 7.3
     above, EDS shall return to Chordiant or, at EDS' option, destroy, all
     copies of the Licensed Software and Documentation in EDS' possession which
     are the subject of the terminated License, and an authorized representative
     of EDS shall certify such return or destruction. In the event EDS
     terminates a License, Chordiant shall credit to EDS a prorated amount of
     any prepaid charges for support Services for the Licensed Software.

7.5  Rights Upon Termination. Unless specifically terminated as set forth
     -----------------------
     in this Article, all Licenses (and EDS' right to use the Licensed Software
     in accordance with such Licenses) and Purchase Orders which require
     performance or extend beyond the term of this Agreement shall, at EDS'
     option, be so performed and extended and shall continue to be subject to
     the terms and conditions of this Agreement.

                         ARTICLE VIII.  MISCELLANEOUS
                         ----------------------------

8.1  Binding Nature, Assignment, and Subcontracting. This Agreement shall
     ----------------------------------------------
     be binding on the parties and their respective successors in interest and
     assigns. Either party shall have the right to assign this Agreement to its
     parent corporation, if applicable; or to any entity into (i) which the
     party may be merged or reorganized or (ii) which a controlling interest in
     the associated party's capital stock or assets may be sold or assigned
     provided, however, that such assignees assume in writing the liabilities,
     obligations and responsibilities of the associated party under this
     Agreement. If a party hereto assigns the Agreement as set forth above, such
     party shall notify the other in writing of the assignment. Except as
     provided herein, neither party have the power to assign this Agreement
     without the prior written consent of the other party, which consent shall
     not be unreasonably withheld or delayed. If either party subcontracts or
     delegates any of its duties or obligations of performance in this Agreement
     or in a Purchase Order to any third party, such party shall remain fully
     responsible for complete performance of all of its obligations set forth in
     this Agreement or in such Purchase Order and for any such third party's
     compliance with the non-disclosure and confidentiality provisions set forth
     in this Agreement.

8.2  Counterparts. This Agreement may be executed in several counterparts,
     ------------
     all of which taken together shall constitute one single agreement between
     the parties.

8.3  Headings. The Article and Section headings used in this Agreement are
     --------
     for reference and convenience only and shall not enter into the
     interpretation hereof.

8.4  Authorized Agency. From time to time and at any time, EDS may assume
     -----------------
     operational responsibility for computer software programs acquired directly
     or indirectly from Chordiant by third parties which become customers or
     Affiliates, or which are acquired by EDS, after the Effective Date.

     (a)  With respect to such customers, and immediately upon execution of a
          contract between EDS and a customer, the computer software programs
          acquired from Chordiant by such customer shall be governed by the
          terms and conditions of this Agreement and EDS may use such computer
          software programs in accordance with this Agreement at no additional

26
<PAGE>

          charge to EDS or its customer, provided, however, that such computer
          software programs may only be used by EDS on behalf of that customer.
          With respect to each such customer, Chordiant, EDS and the customer
          shall execute an access agreement authorizing EDS' use of the computer
          software programs. Such access agreement shall be in a form
          substantially similar to the Third Party System Access Agreement
          attached to this Agreement as Exhibit C.

     (b)  With respect to any such affiliate, and upon Chordiant's receipt of
          written notice from EDS and such affiliate, the license or other
          agreement governing the use and support of such computer software
          programs shall automatically be deemed to have been assigned to EDS,
          provided, however, that such assigned license or other agreement shall
          be superseded by, and the use and support of the computer software
          programs shall be governed by, the terms and conditions of this
          Agreement.

     (c)  With respect to any third party with which EDS either (i) buys,
          leases, or otherwise acquires all or a substantial part of the assets
          or business of such third party, or (ii) consolidates with or merges
          with said third party, the license or other agreement governing the
          use and support of such computer software programs shall automatically
          be deemed to have been assigned to EDS. At that time, EDS may
          supersede such assigned license or other agreement with the terms and
          conditions of this Agreement, in which case the use and support of
          such computer software programs shall be governed by the terms and
          conditions of this Agreement, or EDS may elect to have the assigned
          license or other agreement continue to govern the use of such computer
          software programs.

8.5  Relationship of Parties. Both parties are performing pursuant to this
     -----------------------
     Agreement only as an independent contractors. Both parties have the sole
     obligation to supervise, manage, contract, direct, procure, perform or
     cause to be performed its obligations set forth in this Agreement, except
     as otherwise agreed upon by the parties. Nothing set forth in this
     Agreement shall be construed to create the relationship of principal and
     agent between Chordiant and EDS. Chordiant shall not act or attempt to act
     or represent itself, directly or by implication, as an agent of EDS or its
     Affiliates or in any manner assume or create, or attempt to assume or
     create, any obligation on behalf of, or in the name of, EDS or its
     Affiliates.

8.6  Confidentiality. Each party acknowledges that in the course of
     ---------------
     performance of its obligations pursuant to this Agreement, it may obtain
     confidential and/or proprietary information of the other party or its
     affiliates or customers. "Confidential Information" includes: information
     relating to development plans, costs, finances, marketing plans, equipment
     configurations, data, access or security codes or procedures utilized or
     acquired, business opportunities, names of customers, research, and
     development; the terms, conditions and existence of this Agreement; any
     information designated as confidential in writing or identified as
     confidential at the time of disclosure if such disclosure is verbal or
     visual; and any copies of the prior categories or excerpts included in
     other materials created by the recipient party. Each party agrees that, for
     a period of two (2) years following its receipt of Confidential Information
     from the other party or the other party's affiliates or customers, whether
     before or after the Effective Date, such recipient party shall use the same
     means it uses to protect its own confidential and proprietary information,
     but in any event not less than reasonable means to prevent the disclosure
     and to protect the confidentiality of the Confidential Information.
     Further, the recipient party shall only use the Confidential Information
     for purposes of this Agreement, and shall not disclose the Confidential
     Information without the prior written consent of the other party. This
     provision shall not apply to Confidential Information which is (i) already
     known by the recipient party without an

27
<PAGE>

     obligation of confidentiality, (ii) publicly known or becomes publicly
     known through no unauthorized act of the recipient party, (iii) rightfully
     received from a third party (other than an affiliate or customer of the
     party owning the Confidential Information) without an obligation of
     confidentiality, (iv) disclosed without similar restrictions by the owner
     of the Confidential Information to a third party (other than an affiliate
     or customer of the party owning the Confidential Information), (v) approved
     by the party owning the Confidential Information, in writing, for
     disclosure, or (vi) required to be disclosed pursuant to a requirement of a
     governmental agency or law so long as the recipient party provides the
     other party with timely prior written notice of such requirement.

8.7  Media Releases. Except for any announcement intended solely for
     --------------
     internal distribution by Chordiant or any disclosure required by legal,
     accounting, or regulatory requirements beyond the reasonable control of
     Chordiant, all media releases, public announcements, or public disclosures
     (including, but not limited to, promotional or marketing material) by
     Chordiant or its employees or agents relating to this Agreement or its
     subject matter, or including the name, trade name, trade mark, or symbol of
     EDS or any affiliate of EDS, shall be coordinated with and approved in
     writing by EDS prior to the release thereof. Chordiant shall not represent
     directly or indirectly that any Licensed Software or Service provided by
     Chordiant to EDS has been approved or endorsed by EDS or include the name,
     trade name, trade mark, or symbol of EDS or any affiliate of EDS on a list
     of Chordiant's customers without EDS' express written consent.

8.8  Dispute Resolution. In the event of any disagreement regarding
     ------------------
     performance under or interpretation of this Agreement and prior to the
     commencement of any formal proceedings, the parties shall continue
     performance as set forth in this Agreement and shall attempt in good faith
     to reach a negotiated resolution by designating a representative of
     appropriate authority to resolve the dispute.

8.9  Electronic Communications. If Chordiant and EDS mutually agree, business
     -------------------------
     communications between the parties, including, but not limited to, purchase
     orders, invoices, and payment may be submitted electronically.  In such
     case, the parties shall mutually agree in writing upon supplemental terms
     and conditions, including technical standards, for the electronic exchange
     of such items.

8.10 Proposals and Special Projects. EDS may request a written proposal, quote,
     ------------------------------
      or bid from Chordiant for the provision of Licensed Software and/or
     Services for a specific EDS project which may be governed by separately
     negotiated terms and conditions. In such event, any Licensed Software and
     Services obtained for such project shall be deemed for purposes of
     calculating accumulated purchases and any discounts set forth in this
     Agreement, to have been obtained pursuant to this Agreement.

8.11 Governmental Customers. This Agreement shall apply to the acquisition
     ----------------------
     of Licensed Software or Services for use in or in support of the
     performance of, or resale under, a contract with a state, county, or local
     governmental entity (a "Governmental Customer"). Chordiant and EDS may
     negotiate in good faith a supplemental agreement incorporating required
     flow-down provisions or other provisions relating to, applicable to, or
     required by such Governmental Customer or the proposed contract between EDS
     and such Governmental Customer. All Licensed Software and Services obtained
     pursuant to this Section shall be deemed for purposes of calculating
     accumulated purchases and any discounts set forth in this Agreement, to
     have been obtained pursuant to this Agreement, including purchases made by
     EDS in support of the United States

28
<PAGE>

     Federal Government under a separate contract with Chordiant. EDS shall not
     provide Product to the United States Federal Government or any agency
     thereof under this Agreement.

8.12 International Business. This Agreement shall apply to the acquisition
     ----------------------
     of Licensed Software and Services for use in or in support of the
     performance or remarketing of Licensed Software and Services in countries
     outside the United States and its territories. Chordiant and EDS and/or
     their respective agents, distributors, or Affiliates authorized to conduct
     business in such countries may negotiate in good faith supplemental
     agreements incorporating further terms and conditions required by local
     law. All Licensed Software and Services obtained pursuant to this Section
     shall be deemed for purposes of calculating accumulated purchases and any
     discounts set forth in this Agreement, to have been obtained pursuant to
     this Agreement.

8.13 Compliance with Laws. In the performance of Services or the provision
     --------------------
     of Licensed Software pursuant to this Agreement, Both parties shall comply
     with the requirements of all applicable laws, ordinances, and regulations
     of the United States or any state, country, or other governmental entity.
     In particular, the parties agree, as applicable, to comply with the United
     States Export Administration Act, Executive Order No. 11246, as amended by
     Executive Order No. 11375, the Vietnam Era Veterans Readjustment Assistance
     Act of 1974, the Rehabilitation Act of 1973, the Immigration Reform and
     Control Act of 1986, the Foreign Corrupt Practices Act, and the Americans
     With Disabilities Act. This Section incorporates by reference all
     provisions required by such laws, orders, rules, regulations, and
     ordinances.

8.14 Labor. Chordiant shall comply with any labor jurisdictions applicable
     -----
     to Chordiant's performance pursuant to this Agreement and shall cooperate
     with EDS in resolving any disputes resulting from any jurisdictional or
     labor claims or stoppages. Upon request by Chordiant, EDS shall provide to
     Chordiant clarification and guidelines regarding relationships with labor
     and Chordiant's responsibilities with respect thereto.

8.15 Export. Neither party shall export any Licensed Software or  information
     ------
     protected hereunder by an obligation of confidentiality from the United
     States, either directly or indirectly, without first obtaining a license or
     clearance as required from the U.S. Department of Commerce or other agency
     or department of the United States Government.

8.16 Notices. Wherever one party is required or permitted to give notice to
     -------
     the other pursuant to this Agreement, such notice shall be deemed given
     when delivered in hand, when mailed by registered or certified mail, return
     receipt requested, postage prepaid, or when sent by a third party courier
     service where receipt is verified by the receiving party's acknowledgment,
     and addressed as follows:

     In the case of EDS:

     Electronic Data Systems Corporation
     5400 Legacy Drive
     Plano, Texas 75024
     Attn: Manager, Contracts Administration

     In the case of Chordiant:

     CHORDIANT SOFTWARE, INC.
     1810 Embarcadero Rd.

29
<PAGE>

     Palo Alto, CA 94303-3308
     Attn: Contracts Administrator

     Either party may from time to time change its address for notification
     purposes by giving the other party written notice of the new address and
     the date upon which it will become effective; first class, postage prepaid,
     mail shall be acceptable for provision of change of address notices.

8.17 Force Majeure.  The term "Force Majeure" shall be defined to include
     -------------
     fires or other casualties or accidents, acts of God, severe weather
     conditions, strikes or labor disputes, war or other violence, or any law,
     order, proclamation, regulation, ordinance, demand, or requirement of any
     governmental agency.

     (a)  A party whose performance is prevented, restricted, or interfered with
          by reason of a Force Majeure condition shall be excused from such
          performance to the extent of such Force Majeure condition so long as
          such party provides the other party with prompt written notice
          describing the Force Majeure condition and takes all reasonable steps
          to avoid or remove such causes of nonperformance and immediately
          continues performance whenever and to the extent such causes are
          removed.

     (b)  If, due to a Force Majeure condition, the scheduled time of delivery
          or performance is or will be delayed for more than thirty (30) days
          after the scheduled date, the party not relying upon the Force Majeure
          condition may terminate, without liability to the other party, the
          Purchase Order or any portion thereof covering the delayed Products or
          Services.

     (c)  If a Force Majeure condition or other delay by Chordiant causes EDS to
          terminate its business relationship with a third party for whom
          delayed Products were ordered and EDS has no alternative use for the
          Products after using reasonable efforts to relocate or otherwise
          utilize the Products, then EDS may terminate the applicable Purchase
          Order and Chordiant shall refund to EDS all amounts paid thereunder.

8.18 Severability.  If, but only to the extent that, any provision of this
     ------------
     Agreement is declared or found to be illegal, unenforceable, or void, then
     both parties shall be relieved of all obligations arising under such
     provision, it being the intent and agreement of the parties that this
     Agreement shall be deemed amended by modifying such provision to the extent
     necessary to make it legal and enforceable while preserving its intent.  If
     that is not possible, another provision that is legal and enforceable and
     achieves the same objective shall be substituted.  If the remainder of this
     Agreement is not affected by such declaration or finding and is capable of
     substantial performance, then the remainder shall be enforced to the extent
     permitted by law.

8.19 Waiver.  Any waiver of this Agreement or of any covenant, condition, or
     ------
     agreement to be performed by a party under this Agreement shall (i) only be
     valid if the waiver is in writing and signed by an authorized
     representative of the party against which such waiver is sought to be
     enforced, and (ii) apply only to the specific covenant, condition or
     agreement to be performed, the specific instance or specific breach thereof
     and not to any other instance or breach thereof or subsequent instance or
     breach.

8.20 Remedies. Except with respect to remedies that have been identified as
     --------
     sole and exclusive remedies, all remedies set forth in this Agreement, or
     available by law or equity shall be cumulative and not alternative, and may
     be enforced concurrently or from time to time.

30
<PAGE>

8.21 Survival of Terms.  Termination or expiration of this Agreement for any
     -----------------
     reason shall not release either party from any liabilities or
     obligations set forth in this Agreement which (i) the parties have
     expressly agreed shall survive any such termination or expiration, or (ii)
     remain to be performed or by their nature would be intended to be
     applicable following any such termination or expiration.

8.22 Nonexclusive Market and Purchase Rights.  It is expressly understood and
     ---------------------------------------
     agreed that this Agreement does not grant to Chordiant an exclusive right
     to provide to EDS any or all of the Licensed Software and Services and
     shall not prevent EDS from developing or acquiring from other suppliers
     computer software programs or services similar to the Licensed Software and
     Services. Chordiant agrees that acquisitions by EDS pursuant to this
     Agreement shall neither restrict the right of EDS to cease acquiring nor
     require EDS to continue any level of such acquisitions. Estimates or
     forecasts furnished by EDS to Chordiant prior to or during the term of this
     Agreement shall not constitute commitments.

8.23 GOVERNING LAW.  THE RIGHTS AND OBLIGATIONS OF THE PARTIES UNDER THIS
     -------------
     AGREEMENT SHALL NOT BE GOVERNED BY THE PROVISIONS OF THE 1980 UNITED
     NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS.
     RATHER THESE RIGHTS AND OBLIGATIONS SHALL BE GOVERNED BY THE LAWS, OTHER
     THAN CHOICE OF LAW RULES, OF THE STATE OF TEXAS.

8.24 Entire Agreement.  This Agreement constitutes the entire and exclusive
     ----------------
     statement of the agreement between the parties with respect to its subject
     matter and there are no oral or written representations, understandings or
     agreements relating to this Agreement which are not fully expressed in the
     Agreement.  This Agreement shall not be amended except by a written
     agreement signed by both parties.  All exhibits, documents, and schedules
     referenced in this Agreement or attached to this Agreement, and each
     Purchase Order are an integral part of this Agreement.  In the event of any
     conflict between the terms and conditions of this Agreement and any such
     exhibits, documents, or schedules, the terms of this Agreement shall be
     controlling unless otherwise stated or agreed.  In the event of a conflict
     between the terms and conditions of this Agreement and a Purchase Order
     issued in accordance with Article II, the Purchase Order shall be
     controlling with respect to those transactions covered by that Purchase
     Order.  Any other terms or conditions included in any shrink-wrap license
     agreements, quotes, invoices, acknowledgments, bills of lading, or other
     forms utilized or exchanged by the parties shall not be incorporated in
     this Agreement or be binding upon the parties unless the parties expressly
     agree in writing or unless otherwise provided for in this Agreement.

     IN WITNESS WHEREOF, Chordiant and EDS acknowledge that each of the
provisions of this Agreement were expressly agreed to and have each caused this
Agreement to be signed and delivered by its duly authorized officer or
representative as of the Effective Date.

ELECTRONIC DATA SYSTEMS CORPORATION      CHORDIANT SOFTWARE, INC.

By: /s/ Joe B. Dorfmeister               By: /s/ Steven R. Springsteel

Printed Name: Joe B. Dorfmeister        Printed Name: Steven R. Springsteel

Title: Contract Manager                  Title: EVP/CFO

Date: 7/23/98                            Date: July 24, 1998

                                         Fed. Tax ID #: 93-1051328

31
<PAGE>

                                   EXHIBIT A
                            EDS BUSINESS PRACTICES
                            ----------------------

     EDS' suppliers have played a key role in our continuous growth and success.
We sincerely appreciate your support.  In order to avoid any conflict of
interest between our suppliers and EDS employees and to keep business
relationships on a professional basis, EDS has established and briefed its
employees on the following business practices.  Please review these business
practices carefully and give a copy of this Exhibit to any of your associates
who have a need to know.

1.   EDS expects its suppliers to provide a quality product or service for which
     they will be fairly paid.

2.   In selecting suppliers, EDS will test the market to assure quality of
     service and fairness of price.

3.   No EDS employee is to ask for  anything of value from a supplier.  Gifts
     from a supplier such as tickets to athletic events, concerts or the
     theater, personal travel, or any type of personal item are discouraged by
     our business practices.

4.   If any EDS employee is offered or accepts an item of value from a supplier,
     the employee is to report it to the appropriate EDS management.

5.   If any EDS employee engages in any type of unethical behavior such as
     requesting anything of value from a supplier, the supplier is requested to
     report the incident to the Director of Purchasing or the General Counsel of
     EDS.

6.   Occasional meals during visits to a supplier's facilities or a customer's
     location during which a supplier incurs normal and reasonable marketing
     expenses are acceptable.  The EDS employee is required to report such meal
     expenses to their management.

     EDS appreciates your cooperation in complying with these business
     practices.

A-1
<PAGE>

                                   EXHIBIT B
                           CHARGES, PRICES, AND FEES
                           -------------------------

LICENSED SOFTWARE and Services:
------------------------------

EDS shall be entitled to a forty percent (40%) discount off Chordiant's then
current list price on all products for a period of one year from the Effective
Date, except that such discount will not apply to licenses for Chordiant CCS
Development Systems for Systems Integrators. The parties shall negotiate in good
faith, EDS' discount commencing on the one (1) year anniversary of the Effective
and thereafter, but in no event shall such negotiated discount be less than
thirty percent (30%). During the period after the one (1) year anniversary but
prior to such negotiated discount being agreed upon, EDS shall be entitled to
purchase Products at a thirty five percent (35%) discount.

The Services discount shall be twenty percent (20%) off Chordiant's then
current list price; except EDS shall be entitled to a twenty five percent
(25%) discount on educational Services.

Chordiant's Product offering and North American list price for such Products,
and Services price list, as of the Effective Date is attached. If Products are
being purchased for international use, a fifteen percent (15%) uplift must be
added to the discounted price.

Notes:

1.   An initial purchase to support an EDS customer must include one of the
     following two Product sets at a minimum: 1) Chordiant CCS Foundation with
     Chordiant CCS ChorApps, or 2) Chordiant CCS Development System for system
     integrators with Chordiant CCS Reference Applications. Additional purchases
     of such Products can be made individually. The two Product sets do not have
     to be installed at the same Site, for example, Chordiant CCS Foundation
     with Chordiant CCS ChorApps could be installed at Site A and Chordiant CCS
     Development System for system integrators with Chordiant CCS Reference
     Applications at Site B.

2.   The Chordiant CCS Foundation License includes one copy of the Client
     Platform, Server Platform, Telephony Platform, Database Platform, and
     Electronic Gateways. If additional copies are required they may be
     purchased as per this Exhibit B.

3.   The Chordiant CCS Development System for system integrators License
     includes one copy of the CCS support client, server, telephony, and
     database objects and one electronic services facility. The Forte
     Development System and tools are not included with the CCS Development
     System, they must be purchased from Forte. Notwithstanding any other
     provision of this Agreement to the contrary, a license for the Chordiant
     CCS Development System for Systems Integrators is for the exclusive use of
     EDS, for the sole purpose of performing development work. Any such
     development work  to be provided to an EDS client who has not previously
     licensed Chordiant CCS shall be provided within a period not to exceed
     ninety (90) days without the prior written consent of Chordiant Software.

4.   The training fees apply to CCS training conducted at Chordiant CCS
     University in Palo Alto, California. Students must pay their own travel and
     related expenses. Training at any other location will be upon terms
     mutually agreed to and signed by the parties.

B-1
<PAGE>

5.   If requested by EDS, Chordiant shall provide to EDS one Chordiant CCS
     -------------------
     Center of Excellence Demonstration System license at no charge except for
     an annual maintenance and support fee of $25,000 per Center of Excellence.
     With Chordiant's consent, additional Chordiant CCS Center of Excellence
     Demonstration System licenses will be provided to EDS at no charge except
     for an annual maintenance and support fee of $25,000 per Center of
     Excellence. Notwithstanding any other provision of this Agreement to the
     contrary, a license for a Chordiant CCS Center of Excellence Demonstration
     System is for the exclusive use of EDS, for the sole purpose of
     demonstrating Chordiant CCS.

B-2
<PAGE>

                          Chordiant CCS - Release 1.3
                                  Price List

<TABLE>
<CAPTION>
------------------------------------------------------------------------------------------------------
                              End-User License                                    License Fees
                                                                             -------------------------
                            Product Description                                Required     Optional
------------------------------------------------------------------------------------------------------
<S>                                                                           <C>           <C>
Chordiant CCS Foundation/(Note 1)/                                            $ 750,000
             .  Chordiant CCS ChorServices  (System Services)
             .  Chordiant CCS ChorObjects   (Business Services)
     Distributed Service Centers Deployment Option/(Note 2)/
     ---------------------------------------------
             .  First Additional Center                                                     $375,000
             .  Second & Subsequent Additional Centers                                      $187,500
     Additional Components
     ---------------------
             .  Client Platform                                                             $ 25,000
             .  Server Platform                                                             $ 25,000
             .  Telephony Platform                                                          $ 50,000
             .  Database Platform                                                           $ 25,000
             .  Electronic Gateways                                                         $ 50,000
------------------------------------------------------------------------------------------------------
Chordiant CCS ChorApps (Applications)                                         $ 600,000
------------------------------------------------------------------------------------------------------
Chordiant CCS Runtime Client Licenses
                1 -      50                                                                 $    950
                         51 -    100                                                        $    850
                        101 -    200                                                        $    750
                        201 -    500                                                        $    650
                        501 +                                                            Negotiated
------------------------------------------------------------------------------------------------------
</TABLE>

The Chordiant CCS Foundation allows for

B-3
<PAGE>

                          Chordiant CCS - Release 1.3
                                   Price List

<TABLE>
<CAPTION>
---------------------------------------------------------------------------------------------------------------------
                  Global System Integrator License  (GSI)                                License Fees
                                                                              ---------------------------------------
                            Product Description                                   Required          Optional
---------------------------------------------------------------------------------------------------------------------
<S>                                                                           <C>                   <C>
Chordiant CCS Development System for GSI Centers  (Note  6)                       $400,000
     .  Chordiant CCS ChorServices  (System Services)
     .  Chordiant CCS ChorObjects   (Business Services)
     .  Chordiant CCS Developer Training
          Includes one developer training class for 10 developers

  GSI Distributed Service Centers Deployment Option (Note  7)
  -------------------------------------------------
     .  First Additional GSI Center
     .  Second & Subsequent Additional GSI Centers                                                       $300,000
        Includes one developer training class for each center                                            $150,000

   Additional Components
   ----------------------
     .  Client Platform
     .  Server Platform
     .  Telephony Platform                                                                               $ 25,000
     .  Database Platform                                                                                $ 25,000
     .  Electronic Gateways                                                                              $ 50,000
                                                                                                         $ 25,000
                                                                                                         $ 50,000

---------------------------------------------------------------------------------------------------------------------
Chordiant CCS Reference Applications                                              $100,000
---------------------------------------------------------------------------------------------------------------------
Chordiant CCS Development System Client Licenses
            1 -  50 (per client license fee)
           51 - 100                                                                                     $   2000
          101 - 200                                                                                     $   1500
          201 - 500                                                                                     $   1250
                                                                                                        $   1000
---------------------------------------------------------------------------------------------------------------------
</TABLE>

B-4
<PAGE>

                          Chordiant CCS - Release 1.3
                                   Price List

<TABLE>
<CAPTION>
-----------------------------------------------------------------------------------------------------------------
                        Description  of  Services                                       Service Fees
-----------------------------------------------------------------------------------------------------------------
<S>                                                                         <C>
Chordiant CCS Annual Maintenance and Support
     .  End-User Support for Chordiant CCS Standard                         20%  of  Chordiant CCS
        Product (12 Months)                                                 Product License Fee

     .  Developer Support for Chordiant CCS Development                     $14,000.   Per Client License
        System Support - 12 Months

     .  Developer Support for Chordiant CCS Development                     $ 8,500.   Per Client License
        System Support -  6 Months
-----------------------------------------------------------------------------------------------------------------

Chordiant Consulting Services
     .  Engineer                                                            $1,640 per day
     .  Project Manager                                                     $2,360 per day
     .  Technical Architect                                                 $2,360 per day
     .  Business Analyst                                                    $2,360 per day
     .  Chief Technologist                                                  $2,800 per day

-----------------------------------------------------------------------------------------------------------------

Chordiant CCS Services
     .  Systems Integration                                                 Quote
     .  Installation and Deployment                                         Quote
     .  Expert Consulting                                                   Quote

-----------------------------------------------------------------------------------------------------------------
Chordiant CCS University  (Note 8)
     .  CCS Developer Enablement Training                                   $    500   Per Day, Per Student
     .  CCS User Training                                                   $    325   Per Day, Per Student

-----------------------------------------------------------------------------------------------------------------
Chordiant CCS Documentation
     .  Additional Documentation Sets                                       $ 1,000 Each

-----------------------------------------------------------------------------------------------------------------
</TABLE>

B-5
<PAGE>

                                   EXHIBIT C
                      THIRD PARTY SYSTEM ACCESS AGREEMENT
                      -----------------------------------

                                     AMONG

                                  {CUSTOMER},

                           CHORDIANT SOFTWARE, INC.

                                      AND

                      ELECTRONIC DATA SYSTEMS CORPORATION

     THIS Third Party System Access Agreement (the "Access Agreement") effective
as of {Effective Date}, is by and among {CUSTOMER LEGAL NAME} ("Customer"),
CHORDIANT SOFTWARE, INC. ("Chordiant") and ELECTRONIC DATA SYSTEMS CORPORATION
("EDS").

                             W I T N E S S E T H:

     WHEREAS, Chordiant owns certain software products (hereinafter referred to
as "Software") more specifically described in the {Chordiant/Customer Agreement
Name}, dated {Chordiant/Customer Agreement Date}, between Customer and Chordiant
(the "License Agreement"); and

     WHEREAS, Chordiant and EDS have entered into a {EDS/Chordiant Agreement
Name}, dated {EDS/Chordiant Agreement Date}, pursuant to which EDS may obtain
certain software products and services from Chordiant (the "Master Agreement");

     WHEREAS, Customer and EDS have entered into an information technology
services agreement (the "ITS Agreement") pursuant to which EDS will provide data
processing and other services ("Services") requiring that EDS have access to the
Software; and

     WHEREAS, the parties desire that EDS undertake appropriate contractual
commitments to assure that the Software will be used only in accordance with and
subject to the terms and conditions of the Master Agreement and this Access
Agreement;

     NOW, THEREFORE, for good and valuable consideration, the receipt and
sufficiency of which is hereby acknowledged, Customer, Chordiant and EDS hereby
agree as follows:

1.   Chordiant hereby grants EDS the right to use, execute, store and display
     (collectively "Access") the Software set forth in Attachment 1 to this
     Access Agreement for the purpose of performing its obligations pursuant to
     the ITS Agreement.  The parties agree that EDS' Access of such Software,
     and Chordiant's support and maintenance obligations with respect to the
     Software, shall be governed by the terms and conditions of the Master
     Agreement; provided, however, EDS may Access the Software for the sole and
     exclusive purpose of providing Services on behalf of Customer.

C-1
<PAGE>

2.   Customer shall be entitled to all protections under the Master Agreement,
     including, but not limited to, proprietary rights indemnification as
     defined in the Master Agreement.

3.   The parties agree that EDS shall be Customer's agent for payment of any
     fees due to Chordiant under the Master Agreement from the date of this
     Access Agreement until Chordiant is notified otherwise.  In the event of a
     conflict between this Access Agreement and the License Agreement, this
     Access Agreement will prevail.

4.   This Access Agreement shall commence as of the date first set forth above
     and shall continue in effect until the earlier of (i) the termination of
     the ITS Agreement, (ii) Chordiant's receipt of written notice from EDS that
     EDS' need to Access the Software has ceased, or (iii) the termination of
     the License Agreement.  Upon termination of this Access Agreement, EDS
     shall discontinue all use of the Software and; provided that the License
     Agreement has not terminated, Customer's continued use of and Chordiant's
     support and maintenance obligations with respect to the Software shall be
     governed by the terms and conditions of the License Agreement.  At such
     time, EDS shall have no further liability or responsibility with respect to
     such Software.

     IN WITNESS WHEREOF, the parties have caused this Access Agreement to be
executed as of the dates indicated.

CHORDIANT SOFTWARE, INC.                           {CUSTOMER}

By:____________________________       By:_________________________________

Printed Name:________________   Printed Name:________________________

Title:_______________________   Title:_______________________________

Date:__________________________       Date:_______________________________

ELECTRONIC DATA SYSTEMS CORPORATION

By:____________________________

Printed Name:________________

Title:_______________________

Date:__________________________

C-2
<PAGE>

                                  ATTACHMENT 1

                                    SOFTWARE

     This Attachment 1 shall automatically be deemed to include any and all
software products obtained by Customer from Chordiant after the effective date
of the ITS Agreement.

C-3
<PAGE>

                                   EXHIBIT D
                               EDUCATION SERVICES
                               ------------------

1.   Certain Definitions.  The following definitions apply to this Exhibit:
     -------------------

     (a)  "EDS Students" means employees of EDS and employees of EDS' customers
          or suppliers who receive Education Services and participate as
          students.

     (b)  "Education Services" includes, but is not limited to, student and
          instructor training, and time and material services provided or to be
          provided by Chordiant pursuant to the Agreement and this Exhibit.

     (c)  "Location" means the place where Education Services are performed or
          are to be performed and/or where Documentation for Education Services
          is to be delivered.

2.   Supplemental Chordiant Obligations.  Chordiant will provide to EDS the
     ----------------------------------
     Education Services specified in each Purchase Order in accordance with the
     terms and conditions set forth in this Agreement and this Exhibit and will:

     (a)  Designate an individual who will be EDS' contact person at Chordiant
          during the term of this Agreement and who shall have the authority and
          power to make management decisions relating to Education Services on
          behalf of Chordiant.  Such individual shall provide, at the request of
          EDS and within a reasonable period of time, any requested management
          decisions. Chordiant may change the contact person  upon notice to
          EDS.

     (b)  Provide sufficient class documentation for each EDS Student at no
          charge to EDS. EDS Students may retain all such class documentation
          after completion of the Educational Services to which such
          Documentation applies.

     (c)  Provide necessary education aids, such as references, films,
          overheads, or other similar instructional aids for use with Education
          Services.

     (d)  If Education Services are to occur at an EDS Location, request in
          writing in advance, any education or audiovisual materials or
          equipment which should be present at the EDS Location for use in
          teaching. Such materials or equipment may include, but shall not be
          limited to, overhead projectors, film projectors, flip charts, boards
          and markers, personal computers for EDS Students' use, etc. ("Training
          Aids").

     (e)  For Education Services which occur at an EDS Location, allow for the
          substitution or cancellation of EDS Students at no additional charge.

     (f)  Provide to EDS, within thirty (30) days of the end of each calendar
          quarter, a written report for the previous quarter indicating the
          Location, the dates, the aggregated Charges paid by EDS, and the
          number of EDS Students in attendance for all Education Services
          provided by Chordiant during the previous quarter.

     (g)  Provide sufficient Employees for each Education Service offering to
          maintain a maximum student-to-instructor ratio of twelve (12)
          students to one (1) instructor, unless otherwise agreed.  In the
          provision of "train-the-trainer" Services, Chordiant will

D-1
<PAGE>

          provide sufficient Employees to maintain a maximum
          student-to-instructor ratio of six (6) students to one (1) instructor.

3.   Supplemental EDS Obligations.  EDS will, at its own cost and expense,
     ----------------------------
     provide classroom facilities and reasonable and necessary Training Aids,
     based on availability and discretion, for classes at an EDS Location.

4.   Open and Closed Education Services.  A Purchase Order shall indicate if a
     ----------------------------------
     course is "open," which means that EDS Students and other commercial
     students may attend the course, or "closed," which means the course is only
     available to EDS Students. Public classes at Chordiant's Location shall
     always be considered open.

5.   Charges.  Where EDS is paying for Education Services on a flat fee per
     -------
     class basis, EDS shall not be required to pay any additional sums in the
     event of student substitution or the student fails to attend the class
     without notice.  Where EDS is paying for the Education Services on a flat
     fee per student basis, EDS may cancel a Student at no charge to EDS by
     providing Chordiant more than seven (7) days advance notice of such
     cancellation. EDS shall pay fifty percent (50%) of the student's class fees
     if cancellation occurs within seven (7) days of the class date.

D-2
<PAGE>

                                   EXHIBIT E
                              DEVELOPMENT SERVICES
                              --------------------

1.   Developed Software.  "Developed Software" means computer software programs,
     ------------------
     including Development Documents (as later defined in this Agreement),
     developed or to be developed by Chordiant and/or Employees pursuant to this
     Agreement.  The parties agree that the definition of Work Product(s) shall
     be modified to include Developed Software.

2.   Provision of Development Services.  Chordiant shall perform development
     ---------------------------------
     Services to the extent agreed upon by the parties for a particular EDS
     project (the "Project").  With respect to each Project, the parties shall
     agree in writing upon supplemental terms and conditions applicable to the
     performance of the Project including, for example and without limitation,
     (i) a price and milestone payment schedule, (ii) a Project performance
     schedule, including the appropriate work steps and phases, (iii) Applicable
     Specifications, (iv) functional and detailed design specifications, and (v)
     a schedule of those items or tasks to be performed by Chordiant which must
     be approved by EDS or performed to the satisfaction of EDS
     ("Deliverables"). The terms and conditions established for a Project shall
     be incorporated in this Agreement, and may be amended upon the mutual
     written agreement of the Project Managers (as later defined in this
     Agreement).  The Section of this Agreement titled "Time and Materials
     Services" shall also apply to the Project if the development Services are
     performed on a time and materials basis.

3.   Project Management.  For each Project, Chordiant and EDS shall each
     ------------------
     designate a project manager (the "Project Managers") who shall have the
     responsibilities set forth in this Exhibit and as otherwise agreed upon by
     the parties.  Each Project Manager shall be responsible for providing
     timely management decisions as required or requested relating to the
     Project.  From time to time at the request of the EDS Project Manager, the
     Chordiant Project Manager shall provide to the EDS Project Manager a
     written report of the status of the Project.

4.   Approval of Deliverables.  The supplemental Project terms and conditions
     ------------------------
     shall establish time frames for the acceptance process of Deliverables; any
     reference to dates or time periods in this Section shall mean the dates
     mutually agreed upon by the parties in, or determined in accordance with,
     such terms and conditions.  The Chordiant Project Manager shall submit each
     Deliverable to the EDS Project Manager on or before the specified delivery
     date.  Within the established time frame, EDS shall approve or disapprove
     the Deliverable by providing written notice to Chordiant.  EDS shall
     describe in any disapproval the ways in which the Deliverable fails to
     conform to the established requirements and/or the Applicable
     Specifications for the Project or portion thereof; EDS may also suggest
     corrections or improvements which may cause the Deliverable to meet such
     standard.  Chordiant shall resubmit the Deliverable to EDS for approval as
     provided in this Section, within the established cure period.  EDS may
     extend the period of time for resubmission of the Deliverable if Chordiant
     submits a written request outlining the specific reasons why Chordiant
     cannot comply with the requirements together with

<PAGE>

     Chordiant's proposed alternative schedule for resubmission of the
     Deliverable. Chordiant may submit draft versions of a Deliverable prior to
     the required date for the informal comment of the EDS Project Manager. EDS'
     approval of a Deliverable only indicates that EDS has reviewed the
     Deliverable and detected no errors or omissions sufficient enough to
     warrant the withholding or denial of payment, if any, for such Deliverable.
     EDS' approval of a Deliverable does not discharge Chordiant's obligation to
     provide a completed Developed Software that as a whole conforms to the
     Applicable Specifications.

5.   Acceptance Testing Procedures.  In connection with each Project, the
     -----------------------------
     parties shall mutually agree upon appropriate acceptance testing criteria
     and procedures for the Developed Software. The applicable acceptance
     testing criteria and procedures must be successfully satisfied and
     performed prior to EDS' acceptance of the Developed Software.  If any
     defects or deficiencies are discovered during acceptance testing, EDS shall
     so notify Chordiant, and Chordiant shall have thirty (30) days from receipt
     of such notice to correct the deficiencies.  If necessary, Chordiant and
     EDS may mutually agree upon an additional time period in order to continue
     acceptance testing of the corrected Developed Software.  For purposes of an
     item of Developed Software, the term "Acceptance Date" shall mean the date
     when the Developed Software successfully satisfies the applicable
     acceptance testing criteria.  Acceptance of an item of Developed Software
     does not waive any warranty rights provided in this Agreement for Developed
     Software.

6.   Change Orders.  By providing written notice to the Chordiant Project
     -------------
     Manager, EDS may request Chordiant to perform additional work or changes
     within the general scope of the Project and Chordiant agrees to perform
     such work or changes.  If a change causes an increase or decrease in the
     price or time required for performance as mutually determined by the
     Project Managers, a negotiated adjustment shall be made in the Project
     price and/or performance schedule.  Changes outside the general scope of
     the Project shall be governed by the following Section.

7.   Additional Work.  By providing written notice to the Chordiant Project
     ---------------
     Manager, EDS may request Chordiant to perform additional Services outside
     the general scope of a Project.  At its option, Chordiant may submit, at no
     charge to EDS, a written proposal for such Services including a price/cost
     proposal, expenses related to travel, lodging and meals, a delivery
     schedule, and any other information reasonably related to such request.
     Within a reasonable time period requested by Chordiant, EDS shall accept or
     reject such proposal. If Chordiant chooses not to provide a proposal in
     response to EDS' request, Chordiant shall promptly notify EDS.

8.   Ownership of Developed Software.  EDS shall have Ownership Rights in and to
     -------------------------------
     all Developed Software, whether completed or partially completed, and all
     documents developed or exchanged during or in support of a Project, whether
     completed or partially completed (the "Development Documents") as set forth
     in the Section titled "Ownership of Intellectual Property Rights" elsewhere
     in this Agreement.  To the extent that Existing Materials are required in
     order to use the Developed Software as contemplated in this

<PAGE>

     Agreement, Chordiant shall grant to EDS, its subsidiaries and affiliates
     rights as set forth in the Section titled "Use of Existing Materials"
     elsewhere in this Agreement.

9.   Remedies for Failure to Perform.  If Chordiant defaults in the performance
     -------------------------------
     of a Project EDS may, in its sole discretion, elect to (i) terminate the
     Project, return to Chordiant all Development Documents and receive a refund
     from Chordiant of all amounts paid to Chordiant with respect to the
     Project, (ii) enter into a joint development effort with Chordiant to
     complete the Project at no additional charge to EDS, (iii) extend the time
     for Chordiant performance at no additional charge to EDS, (iv) continue
     development itself or in connection with a third party, and/or (v)
     terminate the Project.  The foregoing remedies do not constitute exclusive
     remedies.  In the event EDS elects to continue development efforts itself,
     or to continue development efforts with the involvement of a third party,
     Chordiant shall provide to EDS all Chordiant proprietary or other
     information reasonably required to complete such development.  EDS agrees
     that any third parties pursuing such development with EDS shall agree to
     comply with non-disclosure and confidentiality provisions to protect
     Chordiant's information.  EDS may use the information as necessary in order
     to complete the Project.

10.  Rights Upon Project Completion.  Upon completion or termination of a
     ------------------------------
     Project for any reason, Chordiant shall provide to EDS all copies of all
     Developed Software and Development Documents, whether completed or
     partially completed, (except if EDS elects (i) in the previous Section) and
     shall return to EDS any and all copies of all information provided by EDS
     to Chordiant in connection with the Project.  EDS shall be entitled to
     obtain maintenance and support Services for Developed Software under the
     Sections governing support of Licensed Software.

<PAGE>

                                   EXHIBIT F
                         RESELLER ACCESS AUTHORIZATION
                         -----------------------------

1.   Chordiant hereby grants EDS the right to use, execute, store and display
     (collectively "Access") the Licensed Software purchased for resale under
     Section 3.6 of this Agreement, for the purpose of performing its service
     obligations to the ITS Customer.

2.   The ITS Customer shall be entitled to all protections under this Agreement,
     including, but not limited to, proprietary rights indemnification.

3.   EDS shall Access the Licensed Software in accordance with the terms and
     restrictions of this Agreement.

4.   Chordiant agrees that EDS shall be the ITS Customer's agent for payment of
     any fees due to Chordiant for the Licensed Software from the date the ITS
     Customer signs Chordiant End User License Agreement ("Resale Date"), until
     Chordiant is notified otherwise.

5.   This Reseller Access Authorization shall commence as of the Resale Date and
     shall continue in effect until the earlier of (i) Chordiant's receipt of
     written notice from EDS that EDS' need to Access the Licensed Software has
     ceased, or (ii) the termination of the Chordiant End User License
     Agreement.  Upon termination of Access, EDS shall discontinue all use of
     the Licensed Software.  Provided that the End User License Agreement has
     not terminated, the ITS Customer's continued use of and Chordiant's support
     and maintenance obligations with respect to the Licensed Software shall be
     governed by the terms and conditions of the Chordiant End User License
     Agreement.  At such time, EDS shall have no further liability or
     responsibility with respect to such Licensed Software.

6.   During the period of EDS' Access, in the event of any conflict between this
     Agreement and the Chordiant End User License Agreement with the ITS
     Customer, this Agreement will prevail.

<PAGE>

                                   EXHIBIT G
                          THIRD PARTY LETTER AGREEMENT
                          ----------------------------

This letter agreement (the "Agreement") dated ____ is by and between
______("Third Party Provider"), Electronic Data Systems Corporation and its
Affiliates ("EDS"), and Chordiant Software, Inc. and its Affiliates
("Chordiant").

     For purposes of this Agreement, "Affiliates" of a party shall mean any
corporation or other legal entity owning, directly or indirectly, ten percent
(10%) or more of the voting capital shares of such party;  any corporation or
other legal entity ten percent (10%) or more of the voting capital shares (or
equivalent control) of which is owned, directly or indirectly, by such party, as
applicable;  or any corporation or other legal entity ten percent (10%) or more
of the voting capital shares (or equivalent control) of which is owned, directly
or indirectly, by a corporation or other legal entity owning, directly or
indirectly, ten percent (10%) or more of the voting capital shares (or
equivalent control) of such party.

Chordiant and Third Party Provider have entered into an agreement dated ___
("Chordiant Agreement") pursuant to which Chordiant has obtained the right to
use and distribute (description or name of software to be provided) ("Third
Party Software") to licensees of Chordiant's products, provided that Chordiant
includes in all license agreements with such licensees certain terms and
conditions regarding the use of such Third Party Software ("Pass Thru Terms").

EDS and Third Party Provider have entered into an agreement dated  ____ (the
"EDS Agreement"), pursuant to which EDS has obtained the rights to use the Third
Party Software.

Third Party Provider hereby authorizes Chordiant to distribute to EDS the Third
Party Software for use with Chordiant's products without a license agreement
containing the Pass Thru Terms, and agrees that Chordiant shall remain obligated
to pay to Third Party Provider any amounts that may be due to Third Party
Provider as a result of such distribution pursuant to the Chordiant Agreement.

EDS and Third Party Provider agree that EDS' use of the Third Party Software
shall be pursuant to the EDS Agreement.

Third Party Provider hereby forever generally and completely  releases and
discharges Chordiant, its servants, agents, directors, officers and employees,
and all others, of and from any and all claims and demands of every kind and
nature, in law, equity or otherwise, known and unknown, suspected and
unsuspected, disclosed and undisclosed, and in particular of and from all claims
and demands of every kind and nature, known and unknown, suspected and
unsuspected, disclosed and undisclosed, for damages actual and consequential,
past, present and future, arising out of or in any way related to the
Chordiant's distribution of the Third Party Software to EDS.  This release,
notwithstanding Section 1542 of the California Civil Code which provides that "a
general release does not extend to claims which the creditor does not know or
suspect to exist in his favor at the time of executing the release which if
known by him must have materially affected his settlement with the debtor,"
shall be a full and final release.

The parties by their duly authorized representatives have executed this
Agreement as of the date above.

Chordiant Software, Inc.               Electronic Data Systems Corporation

By: _____________________________      By:_____________________________

Name:____________________________      Name: __________________________

Title: __________________________      Title:____________________________

[Third Party Provider]
By: _____________________________

Name:____________________________

Title: __________________________

<PAGE>

                                   EXHIBIT H
                      END USER SOFTWARE LICENSE AGREEMENT
                      -----------------------------------

Chordiant will provide EDS with a copy of the End User Software License
Agreement whenever it is revised by Chordiant. EDS will have thirty (30) days to
begin using such revised new End User Software License Agreement from receipt.

<PAGE>

                    SOFTWARE LICENSE AND SERVICES AGREEMENT

THIS SOFTWARE LICENSE AND SERVICES AGREEMENT ("Agreement") is between
______________________ having a place of business at_________________________
("Customer") and CHORDIANT SOFTWARE, Inc., a Delaware corporation, having a
place of business at 20400 Stevens Creek Blvd. Suite 400, Cupertino, CA 95014
("Chordiant"). The terms of this Agreement shall apply to each Software license
granted by Chordiant under this Agreement, which will be identified on a
Purchase Order or Order Form. The Effective Date of this Agreement shall be
___________________________.

1. Definitions.

  (a) "Commencement Date" means the date on which Chordiant delivers the
Software to Customer, or if no delivery is necessary, the Effective Date set
forth on the relevant Purchase Order or Order Form.

  (b) "Designated Center" means the computer hardware, operating system,
customer-specific application and Customer Geographic Location designated on the
relevant Purchase Order or Order Form.

 (c)  "Designated Contact" shall mean the contact person or group designated by
Customer and agreed to by Chordiant who will coordinate all Support requests to
Chordiant.

  (d) "Documentation" means the user guides and manuals for installation and use
of the Software. Documentation is provided in CD-ROM or bound form, whichever is
generally available.

  (e) "Error" shall mean a reproducible defect in the Supported Program or
Documentation when operated on a Supported Environment which causes the
Supported Program not to operate substantially in accordance with the
Documentation.

  (f) "Resolution" shall mean a modification or workaround to the Supported
Program and/or Documentation and/or other information provided by Chordiant to
Customer intended to resolve an Error.

   (g) "Order Form" means the document in hard copy form by which Customer
orders Software licenses and services, and which is agreed to by the parties.
The Order Form shall reference the Effective Date and be governed by the terms
of this Agreement.

  (h) "Purchase Order" means the document in hard copy or electronic form by
which Customer orders additional Software licenses and services, and which is
agreed to by the parties. The Purchase Order shall reference the Effective Date
and be governed by the terms of this Agreement.

  (i) "Software" means the software in object or source code form distributed by
Chordiant for which Customer is granted a license pursuant to this Agreement,
and the media, Documentation and any Updates thereto.

  (j) "Support" shall mean ongoing support provided by Chordiant pursuant to the
terms of this Agreement and Chordiant's current support policies. "Supported
Program" or "Supported Software" shall mean the then current version of the
Software in use at the Designated Center for which the Customer has paid the
then-current support fee ("Support Fee").

  (k) "Support Hours" shall mean twenty-four (24) hours a day, Monday through
Friday, for Standard Support; twenty-four (24) hours a day, seven (7) days a
week, for Premier Support.

  (l) "Support Period" shall mean the period during which Customer is entitled
to receive Support on a particular Supported Program, which shall be a period of
twelve (12) months beginning from the Commencement Date, or if applicable,
twelve (12) months from the expiration of the preceding Support Period.

  (m) "Supported Environment" shall mean any hardware and operating system
platform which Chordiant provides Support for use with the Supported Program.

  (n) "Update" means a subsequent release of the Software that Chordiant
generally makes available for Supported Software licensees at no additional
license fee other than shipping and handling charges. Update shall not include
any release, option or future product that Chordiant licenses separately.
Chordiant will provide Updates for the Supported Programs as and when developed
for general release in Chordiant's sole discretion. Chordiant will support the
most current Update and the immediately preceding release for a period of twelve
(12) months.

                                      1.
<PAGE>

2. Software License.

   (a)  Rights Granted.

        (i)   Chordiant grants to Customer a non-exclusive license to use the
Software as specified on a Purchase Order/Order Form under this Agreement, as
follows:

            (1) to use the Software solely for Customer's operations at the
Designated Center consistent with the use limitations specified or referenced in
this Agreement, the Documentation for such Software or any Order Form or
Purchase Order accepted by Chordiant pursuant to this Agreement. Customer may
not relicense, rent or lease the Software or use the Software for third party
training, commercial timesharing or service bureau use;

            (2) to use the Documentation provided with the Software in support
of Customer's authorized use of the Software;

            (3) to make a single copy for back-up or archival purposes and/or
temporarily transfer the Software in the event of a computer malfunction. All
titles, trademarks and copyright or other restricted rights notices shall be
reproduced in any such copies;

            (4) to allow third parties to use the Software for Customer's
operations, so long as Customer ensures that use of the Software is in
accordance with the terms of this Agreement.

        (ii)  Customer shall not copy or use the Software (including the
Documentation) except as specified in this Agreement and applicable Purchase
Order/Order Form. Customer shall have no right to use any Forte Software, Inc.
software or other third party software that is included within the Software
except in connection and within the scope of Customer's use of the Software.

        (iii) Customer agrees not to cause or permit the reverse engineering,
disassembly, decompilation, or any other attempt to derive source code from the
Software, except to the extent required to obtain interoperability with either
independently created software or as specified by law.

        (iv)  Chordiant and its suppliers shall retain all title, copyright and
other proprietary rights in the Software. Customer does not acquire any rights,
express or implied, in the Software, other than those specified in this
Agreement.

        (v)   Customer agrees that it will not publish any results of benchmark
tests run on the Software.

   (b)  Transfer.  Customer may transfer a Software license within its
organization upon notice to Chordiant; transfers are subject to the terms and
fees specified in Chordiant's transfer policy in effect at the time of the
transfer.

   (c)  Verification.  At Chordiant's written request, not more frequently than
annually, Customer shall furnish Chordiant with a signed certification verifying
that the Software is being used pursuant to the provisions of this Agreement and
applicable Purchase Order/Order Form. Chordiant (or Chordiant's designee) may
audit Customer's use of the Software. Any such audit shall be conducted during
regular business hours at Customer's facilities and shall not unreasonably
interfere with Customer's business activities. If an audit reveals that Customer
has underpaid fees to Chordiant, Customer shall be invoiced directly for such
underpaid fees based on the Chordiant Price List in effect at the time the audit
is completed. If the underpaid fees are in excess of five percent (5%) of the
aggregate license fees paid to Chordiant pursuant to this Agreement, the
Customer shall pay Chordiant's reasonable costs of conducting the audit. Audits
shall be conducted no more than once annually.

   (d)  Customer Specific Objects.

        (i) The parties agree and acknowledge, subject to Chordiant's underlying
proprietary rights, that Customer may create certain software objects applicable
to Customer's internal business ("Customer Specific Objects"). Any Customer
Specific Object developed solely by Customer shall be the property of Customer.
To the extent that Customer desires to have Chordiant incorporate such Customer
Specific Objects into Chordiant's Software (and Chordiant agrees, in its sole
discretion, to incorporate such Customer Specific Objects), Customer will
promptly deliver to Chordiant the source and object code versions (including
documentation) of such Customer Specific Objects, and any updates or
modifications thereto, and hereby grants Chordiant a perpetual, irrevocable,
worldwide, fully-paid, royalty-free, exclusive, transferable license to
reproduce, modify, use, perform, display, distribute and sublicense, directly
and indirectly, through one or more tiers of sublicensees, such Customer
Specific Objects.

                                      2.
<PAGE>

        (ii)  Any objects, including without limitation Customer Specific
Objects, developed solely by Chordiant shall be the property of Chordiant.

   (e)  Additional Restrictions on Use of Source Code.

        Customer acknowledges that the Software, its structure, organization and
Source Code constitute valuable trade secrets that belong to Chordiant and its
suppliers.  Customer agrees not to translate the Software into another computer
language, in whole or in part.

        (i)   Customer agrees that it will not disclose all or any portion of
the Software's Source Code to any third parties, with the exception of
authorized employees ("Authorized Employees") and authorized contractors
("Authorized Contractors") of Customer who (i) require access thereto for a
purpose authorized by this Agreement, and (ii) have signed an employee or
contractor agreement in which such employee or contractor agrees to protect
third party confidential information. Customer agrees that any breach by any
Authorized Employees or Authorized Contractors of their obligations under such
confidentiality agreements shall also constitute a breach by Customer hereunder.

        (ii)  Customer shall ensure that the same degree of care is used to
prevent the unauthorized use, dissemination, or publication of the Software's
Source Code as Customer uses to protect its own confidential information of a
like nature, but in no event shall the safeguards for protecting such Source
Code be less than a reasonably prudent business would exercise under similar
circumstances. Customer shall take prompt and appropriate action to prevent
unauthorized use or disclosure of such Source Code, including, without
limitation, storing such Source Code only on secure central processing units or
networks and requiring passwords and other reasonable physical controls on
access to such Source Code.

        (iii) Customer shall instruct Authorized Employees and Authorized
Contractors not to copy the Software's Source Code on their own, and not to
disclose such Source Code to anyone not authorized to receive it.

        (iv)  Customer shall handle, use and store the Software's Source Code
solely at the Customer Designated Center.

3. Technical Services.

   (a)  Maintenance and Support Services. Maintenance and Support services will
be provided under the terms of this Agreement and Chordiant's support policies
in effect on the date Support is ordered by Customer. Chordiant's support terms
as of the Effective Date are attached as Exhibit A. Support services shall be
provided from Chordiant's principal place of business or at the Designated
Center, as determined in Chordiant's sole discretion. If Chordiant sends
personnel to the Designated Center to resolve any Error in the Supported
Program, Customer shall pay Chordiant's reasonable travel, meals and lodging
expenses.

   (b)  Consulting and Training Services. Chordiant will provide consulting and
training services agreed to by the parties pursuant to the terms of this
Agreement or Chordiant's standard consulting agreement. All consulting services
shall be billed on a time and materials basis unless the parties expressly agree
otherwise in writing.

   (c)  Incidental Expenses.   For any on-site services requested by Customer,
Customer shall reimburse Chordiant for actual, reasonable travel and out-of-
pocket expenses incurred (separate from then current Support Fees).

   (d)  Reinstatement. Once Support has been terminated by Customer or Chordiant
for a particular Supported Program, it can be reinstated only if Chordiant is
still offering Support for such Supported Program and Customer pays a fee equal
to the Support Fees that would have been payable for the period of time during
which Support was terminated for such Supported Program.

   (e)  Supervision and Management. Customer is responsible for undertaking the
proper supervision, control and management of its use of the Supported Programs,
including, but not limited to: (i) assuring proper Supported Environment
configuration, Supported Programs installation and operating methods; and (ii)
following industry standard procedures for the security of data, accuracy of
input and output, and back-up plans, including restart and recovery in the event
of hardware or software error or malfunction. Chordiant does not warrant (i) the
performance of, or combination of, Software with any third party software, (ii)
any implementation of the Software that does not follow Chordiant's delivery

                                      3.
<PAGE>

methodology, or (iii) any components not supplied by Chordiant.

   (f)  Training. Customer is responsible for proper training of all appropriate
personnel in the operation and use of the Supported Programs and associated
equipment.

   (g)  Access to Personnel and Equipment. Customer shall provide Chordiant with
access to Customer's personnel and its equipment during Support Hours. This
access must include the ability to dial-in from Chordiant facilities to the
equipment on which the Supported Programs are operating and to obtain the same
access to the equipment as those of Customer's employees having the highest
privilege or clearance level. Chordiant will inform Customer of the
specifications of the modem equipment and associated software needed, and
Customer will be responsible for the costs and use of said equipment.

   (h)  Support Term.   Upon expiration of an existing Support Period for a
particular Supported Program, a new Support Period shall automatically begin for
a consecutive twelve (12) month term ("Renewal Period") so long as (i) Customer
pays the Support Fee within thirty (30) days of invoice by Chordiant; and (ii)
Chordiant is still offering Support on such Supported Program.

   (i)  Annual Support Fees.  Annual Support Fees shall be at Chordiant's then-
current rates.

4. Term and Termination.

   (a)  Term.  This Agreement and each Software license granted under this
Agreement shall continue perpetually unless terminated under this Section 4
("Term and Termination").

   (b)  Termination by Customer.  Customer may terminate any Software license at
any time; however, termination shall not relieve Customer's obligations
specified in Section 4(d) ("Effect of Termination").

   (c)  Termination by Chordiant. Chordiant may terminate this Agreement or any
license upon written notice if Customer materially breaches this Agreement and
fails to correct the breach within thirty (30) days following written notice
specifying the breach.

   (d)  Effect of Termination. Termination of this Agreement or any license
shall not limit either party from pursuing other remedies available to it,
including injunctive relief, nor shall such termination relieve Customer's
obligation to pay all fees that have accrued or are otherwise owed by Customer
under any Purchase Order/Order Form. The parties' rights and obligations under
Sections 2 (a)(iii), 2(a)(iv) ("Rights Granted"), 2(d) ("Customer Specific
Objects"), 4 ("Term and Termination"), 5 ("Indemnity, Warranties, Remedies"), 6
("Limitation of Liability"), 7 ("Payment Provisions"), 8 ("Confidentiality") and
9 ("Miscellaneous") shall survive termination. Upon termination, Customer shall
cease using, and shall return or destroy, all copies of the applicable Software
and Documentation.

5. Indemnity, Warranties, Remedies.

   (a) Infringement Indemnity.  Chordiant will defend and indemnify Customer
against a claim that the Software infringes a U.S. copyright or patent  provided
that: (i) Customer notifies Chordiant in writing within ten (10) days of the
claim; (ii) Chordiant has sole control of the defense and all related settlement
negotiations; and (iii) Customer provides Chordiant with the assistance,
information and authority necessary to perform Chordiant's obligations under
this Section 5 ("Indemnities, Warranties, Remedies"). Chordiant shall have no
liability for any claim of infringement based on use of a superseded or altered
release of Software if the infringement would have been avoided by the use of a
current unaltered release of the Software which Chordiant provides to Customer.

If the Software is held or claimed to infringe, Chordiant shall have the option,
at its expense, to (i) modify the Software to be noninfringing or (ii) obtain
for Customer a license to continue using the Software. If it is not commercially
reasonable to perform either of the above options, then Chordiant may terminate
the license for the infringing Software and refund the license fees paid for the
applicable Software license. This Section 5(a) ("Infringement Indemnity") states
Chordiant's entire liability and Customer's exclusive remedy for infringement.

   (b)  Warranties and Disclaimers.

        (i)   Software Warranty. For each Supported Software license which
Customer acquires hereunder, Chordiant warrants for a period of thirty (30) days
from the Commencement Date that the Software, as delivered by Chordiant to
Customer, will substantially perform the functions described in the associated
Documentation in all material respects when operated on a system which meets the

                                      4.
<PAGE>

requirements specified by Chordiant in the Documentation. Chordiant will
undertake to correct any Error condition which is reported to it by Customer
during the above warranty period in accordance with Chordiant's technical
support policies. Provided that Customer gives Chordiant written notice of a
breach of the foregoing warranty during the warranty period, Chordiant shall, as
Customer's sole and exclusive remedy, correct any reproducible Errors that cause
the breach of the warranty in accordance with its technical support policies, or
if Chordiant is unable to make the Software operate as warranted, Customer shall
be entitled to terminate the Software license and recover the fees paid to
Chordiant for the Software license. If Customer does not obtain a Supported
Software license, the Software is provided "AS IS."

        (ii)  Media Warranty.  Chordiant warrants the tapes, diskettes or other
media to be free of defects in materials and workmanship under normal use for
thirty (30) days from the Commencement Date. Customer's sole and exclusive
remedy for breach of the media warranty shall be to require Chordiant to replace
defective media returned within thirty (30) days of the Commencement Date.

        (iii) Services Warranty.  Chordiant warrants any services provided
hereunder shall be performed in a professional and workmanlike manner in
accordance with generally accepted industry practices. This warranty shall be
valid for a period of ninety (90) days from performance. Chordiant's sole and
exclusive obligation pursuant to this warranty and Customer's sole and exclusive
remedy for services shall be re-performance of any work not in compliance with
this warranty which is brought to Chordiant's attention by written notice within
thirty (30) days after such services are performed.

        (iv)  Disclaimer of Warranties. EXCEPT AS SPECIFICALLY PROVIDED HEREIN,
CHORDIANT DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY,
INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS.

        Chordiant does not warrant that the Software will operate in
combinations other than as specified in the Documentation or that the operation
of the Software will be uninterrupted or error-free. Pre-production releases of
Software are distributed "AS IS."

6. Limitation Of Liability.

CHORDIANT'S AGGREGATE CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THIS
AGREEMENT (WHETHER ARISING FROM CONTRACT, TORT OR OTHERWISE) FOR DAMAGES SHALL
IN NO EVENT EXCEED THE AMOUNT OF FEES PAID BY CUSTOMER UNDER THIS AGREEMENT, AND
IF SUCH DAMAGES RESULT FROM CUSTOMER'S USE OF THE SOFTWARE OR SERVICES, SUCH
LIABILITY SHALL BE LIMITED TO FEES PAID FOR THE RELEVANT SOFTWARE OR SERVICES
GIVING RISE TO THE LIABILITY. CHORDIANT AND ITS SUPPLIERS SHALL NOT BE LIABLE
FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED
UPON CONTRACT, TORT OR ANY OTHER LEGAL THEORY, ARISING OUT OF OR RELATED TO THIS
AGREEMENT.

The provisions of this Agreement allocate the risks between Chordiant and
Customer. Chordiant's pricing reflects this allocation of risk and the
limitation of liability specified herein.

7. Payment Provisions.

   (a) Invoicing.  All fees shall be due and payable thirty (30) days from
receipt of an invoice and shall be made without deductions based on any taxes or
withholdings. Any amounts not paid within thirty (30) days will be subject to
interest of the lower of the legal interest rate or one percent (1%) per month,
which interest will be immediately due and payable.

   (b) Payments.  All payments made by Customer shall be in United States
Dollars and directed to:

       Chordiant Software, Inc.
       20400 Stevens Creek Blvd.
       Suite 400, Cupertino, CA 95014
       Attn: Accounts Receivable.

   (c) Taxes.  The fees listed in this Agreement or the applicable Purchase
Order/Order Form do not include Taxes. In addition to any other payments due
under this Agreement, Customer agrees to pay, indemnify and hold Chordiant
harmless from, any sales, use, excise, import or export, value added or similar
tax or duty, and any other tax not based on Chordiant's net income, including
penalties and interest and all government permit fees, license fees, customs
fees and similar fees levied upon the delivery of the Software or other
deliverables which Chordiant

                                      5.
<PAGE>

may incur in respect of this Agreement, and any costs associated with the
collection or withholding of any of the foregoing items (the "Taxes").

8. Confidentiality.

  During the term of this Agreement, Customer may be exposed to certain
information, including know-how and trade secrets, relating to or contained or
embodied in Chordiant's Software (including object and source code), Chordiant
Software services, proposed new products and services, the terms of this
Agreement and/or information identified as confidential or proprietary
information of Chordiant and not generally known to the public (herein
"Confidential Information"). Customer agrees that during and after the term of
this Agreement, it will not use or disclose any Confidential Information of
Chordiant to any third party without the prior written consent of Chordiant.
Chordiant hereby consents to the disclosure of its Confidential Information to
the employees, contractors or consultants of Customer as is reasonably necessary
in order to allow Customer to perform its obligations under this Agreement and
to obtain the benefits hereof; provided that each such employee, contractor or
consultant who will have access to any Confidential Information has executed a
nondisclosure agreement which prohibits the unauthorized use or disclosure of
any such Confidential Information. This section shall not apply, or shall cease
to apply, to data and information supplied by Chordiant if Customer can
establish that such data or information: (a) were already known Customer, (b)
have come into the public domain without a breach of confidence by Customer, (c)
were received by Customer from a third party without restrictions on their use
in favor of Chordiant, or (d) is independently developed. Notwithstanding the
foregoing, Customer shall have the right to disclose Chordiant's Confidential
Information to the extent that it is required to be disclosed pursuant to any
statutory or regulatory provision or court order, provided that Customer
provides notice thereof to Chordiant, together with the statutory or regulatory
provision, or court order, on which such disclosure is based, as soon as
practicable prior to such disclosure so that Chordiant has the opportunity to
obtain a protective order or take other protective measures as it may deem
necessary with respect to such information.

9. Miscellaneous.

   (a) Export Administration. Customer agrees to comply fully with all relevant
export laws and regulations of the United States ("Export Laws") to assure that
neither the Software nor any direct product thereof are (i) exported, directly
or indirectly, in violation of Export Laws; or (ii) are intended to be used for
any purposes prohibited by the Export Laws, including, without limitation,
nuclear, chemical, or biological weapons proliferation.

   (b) U.S. Government Customers.  The Software is "commercial items," as that
term is defined at 48 C.F.R. 2.101 (OCT 1995), consisting of "commercial
computer software" and "commercial computer software documentation" as such
terms are used in 48 C.F.R. 12.212 (SEPT 1995). Consistent with 48 C.F.R. 12.212
and 48 C.F.R. 227.7202-1 through 227.7202-4 (JUNE 1995), all U.S. Government
Customers acquire the Software with only those rights set forth herein.

   (c) Notices.  All notices under this Agreement shall be in writing and shall
be deemed to have been given when mailed by first class mail five (5) days after
deposit in the mail. Notices shall be sent to the addresses set forth at the
beginning of this Agreement or such other address as either party may specify in
writing. If notice is sent to Chordiant, it shall be sent to the person bearing
the title set forth below Chordiant's signature to this Agreement, with a copy
also sent to Chordiant's Chief Financial Officer.

   (d) Force Majeure.  Neither party shall be liable hereunder by reason of any
failure or delay in the performance of its obligations hereunder (except for the
payment of money) on account of strikes, shortages, riots, insurrection, fires,
flood, storm, explosions, acts of God, war, governmental action, labor
conditions, earthquakes, material shortages or any other cause which is beyond
the reasonable control of such party.

   (e) Assignment.  Neither this Agreement nor any rights or obligations of
Customer hereunder may be assigned by Customer in whole or in part without the
prior written approval of Chordiant. Chordiant's rights and obligations, in
whole or in part, under this Agreement may be assigned by Chordiant.

   (f) Waiver.  The failure of either party to require performance by the other
party of any provision hereof shall not affect the right to require such
performance at any time thereafter; nor shall the waiver by either party of a
breach of any provision hereof be taken or held to be a waiver of the provision
itself.

   (g) Severability.  In the event that any provision of this Agreement shall be
unenforceable or invalid

                                      6.
<PAGE>

under any applicable law or court decision, such unenforceability or invalidity
shall not render this Agreement unenforceable or invalid as a whole and, in such
event, any such provision shall be changed and interpreted so as to best
accomplish the objectives of such unenforceable or intended provision within the
limits of applicable law or applicable court decisions.

   (h) Injunctive Relief.  Notwithstanding any other provisions of this
Agreement, a breach by Customer of the provisions of this Agreement regarding
proprietary rights will cause Chordiant irreparable damage for which recovery of
money damages would be inadequate, and that, in addition to any and all remedies
available at law, Chordiant shall be entitled to seek timely injunctive relief
to protect Chordiant's rights under this Agreement.

   (i) Controlling Law and Jurisdiction. This Agreement shall be governed in all
respects by the laws of the United States of America and the State of California
as such laws are applied to agreements entered into and to be performed entirely
within California between California residents. The parties agree that the
United Nations Convention on Contracts for the International Sale of Goods is
specifically excluded from application to this Agreement.

  All disputes arising under this Agreement may be brought in Superior Court of
the State of California in Santa Clara County or the United States District
Court for the Northern District of California as permitted by law. The Superior
Court of Santa Clara County and the United States District Court for the
Northern District of California shall together have non-exclusive jurisdiction
over disputes under this Agreement. Customer consents to personal jurisdiction
of the above courts.

   (j) No Agency.  Nothing contained herein shall be construed as creating any
agency, partnership or other form of joint enterprise between the parties.

   (k) Headings.  The section headings appearing in this Agreement are inserted
only as a matter of convenience and in no way define, limit, construe or
describe the scope or extent of such section or in any way affect such section.

   (l) Counterparts.  This Agreement may be executed simultaneously in two or
more counterparts, each of which will be considered an original, but all of
which together will constitute one and the same instrument.

   (m) Disclaimer.  The Software is not specifically developed or licensed for
use in any nuclear, aviation, mass transit or medical application or in any
other inherently dangerous applications. Customer agrees that Chordiant and its
suppliers shall not be liable for any claims or damages arising from Customer's
use of the Software for such applications. Customer agrees to indemnify and hold
Chordiant harmless from any claims for losses, costs, damages or liability
arising out of or in connection with the use of the Software in such
applications.

   (n) Customer Reference.  Chordiant may refer to Customer as a customer in
sales presentations, marketing vehicles and activities.  Such activities may
include, but are not limited to; a press release issued within sixty (60) days
of the Effective Date of the Agreement, a Customer user story completed by
Chordiant upon implementation of the Software, and a reasonable number of
technical or executive level Customer reference calls for Chordiant.

   (o) Entire Agreement. This Agreement, Purchase Order/Order Form together with
any exhibits, completely and exclusively states the agreement of the parties. In
the event of any conflict between the terms of this Agreement and any exhibit
hereto, the terms of this Agreement shall control. In the event of any conflict
between the terms of this Agreement and any Purchase Order or Order Form, the
individualized terms of such Purchase Order or Order Form will control, but any
pre-printed terms on Customer's Purchase Order will be of no effect. This
Agreement supersedes, and its terms govern, all prior proposals, agreements or
other communications between the parties, oral or written, regarding the subject
matter of this Agreement. This Agreement shall not be modified except by a
subsequently dated written amendment signed by the parties, and any "pre-
printed" terms on a Customer Purchase Order or other document purporting to
supplement the provisions hereof shall be void.

IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed
by their duly authorized representatives.

CHORDIANT SOFTWARE, INC.:             CUSTOMER:

                                      7.
<PAGE>

----------------------------------           ---------------------------------
Signature                                    Signature

----------------------------------           ---------------------------------
Print Name                                   Print Name

----------------------------------           ---------------------------------
Title                                        Title

----------------------------------           ---------------------------------
Date                                         Date

                                      8.
<PAGE>

                                   Order Form

                         Chordiant Contract Information

     Customer Name:                   Purchase Order Number:

     Customer Location:               Customer Telephone Number:

     Designated Contact:              Contact's E-Mail Address:

--------------------------------------------------------------------------------
     Agreement Name and Date:  Software License and Services Agreement
dated __________________

     This Order Form ("Order Form") is placed in accordance with and shall be
governed by the terms of the Agreement ("Agreement") specified above.  Customer
hereby orders the Software licenses for use as follows:
--------------------------------------------------------------------------------

A:  SOFTWARE LICENSE

Designated Center:

     Hardware:
     Operating System:
     Customer Application:
     Geographic Location:

<TABLE>
<CAPTION>
                                         Quantity         List Price         Discount     Net License
                                                                                          Fee
<S>                                    <C>            <C>                 <C>             <C>
Chordiant CCS Foundation
 {fill in applicable programs}

Chordiant Named User
Licenses
Java Client Application

Total License Fees:                                                             $
---------------------------------------------------------------------------------

B:  ANNUAL SUPPORT FEE(S)

Support Fees are based on the then current License Fee of the Supported Program.

    1.    Extended Support:                      20% of the License Fee
    2.    Premier Support:                       25% of the License Fee

Total initial Annual Support Fee:                                              $
--------------------------------------------------------------------------------
</TABLE>
Miscellaneous.  As specified on this Order Form, Chordiant shall deliver to the
--------------
customer location, the number of copies specified above of the Software media
and Documentation (CD-ROM or bound, whichever is generally available) ("Master
Copy") for each Software license for use at the Designated Center.  Customer
shall have the right to make up to one copy of the Software, including
Documentation, for each Named User license of the Software and Customer shall be
responsible for installation of the Software.  All fees due under this Order
Form shall be due and

                                      9.
<PAGE>

payable net 30 days from receipt of invoice, and shall be noncancelable and the
sum paid nonrefundable. Customer agrees to pay applicable sales/use tax, media
and shipping charges.

CHORDIANT SOFTWARE, INC.:                 CUSTOMER:

----------------------------------        ----------------------------------
Signature                                 Signature

----------------------------------        ----------------------------------
Print Name                                Print Name

----------------------------------        ----------------------------------
Title                                     Title

----------------------------------        ----------------------------------
Date                                      Date

                                      10.
<PAGE>

                               Subject to Change
                       EXHIBIT A - GENERAL SUPPORT TERMS:

1.  Definitions:
    ------------

"Named User" or "Client" means an individual who is authorized by Customer to
use the Software, regardless of whether the individual is actively using
Software at any given time.

2.  Technical Support.  Annual Support services ordered by Customer will be
    ------------------
provided under Chordiant's Support policies and pricing in effect on the date
Support is ordered and shall be effective upon shipment (or upon Order Form
Effective Date for products not requiring shipment); first year Support is
quoted above.  Fees for Support are due and payable annually in advance.

(a)  Telephone Support. Chordiant will provide telephone support to the
Designated Contact during the Support Hours. Telephone support will include the
following: (i) Clarification of functions and features of the Supported Program;
(ii) Clarification of the Documentation; (iii) Guidance in operation of the
Supported Program; (iv) Assistance in identifying and verifying the causes of
suspected Errors in the Supported Program; and (v) Advice on bypassing
identified Errors in the Supported Program, if reasonably possible.

(b)  Resolution of Errors. Chordiant will provide an initial response
acknowledging Errors reported by Customer in accordance with the severity levels
and response times identified below ("Error Correction Severity Levels and
Response Times"). Thereafter, Chordiant shall use commercially reasonable
efforts to provide a Resolution to the Supported Program. Chordiant will
acknowledge each Customer report of an Error by written acknowledgment setting
forth a Software Problem Report number (SPR#) for use by Customer and Chordiant
in all correspondence relating to such Error.

(c)  Exceptions. Chordiant shall have no responsibility to fix any Errors
arising out of or related to the following causes: (a) Customer's modification
or combination of the Supported Program (in whole or in part), including without
limitation any Customer Specific Objects (as defined in the Agreement) for which
Chordiant has not received the source code, (b) use of the Supported Program in
an environment other than a Supported Environment; or (c) accident; electrical
or electromagnetic stress; neglect; misuse; failure or fluctuation of electric
power, failure of media not furnished by Chordiant; operation of the Supported
Program with other media and hardware, software or telecommunication interfaces
not meeting or not maintained in accordance with the manufacturer's
specifications; or causes other than ordinary use. Any corrections performed by
Chordiant for such Errors shall be made, in Chordiant's reasonable discretion,
at Chordiant's then current time and material charges.

3.  Error Correction Severity Levels And Response Times
    ---------------------------------------------------

(a)  Level 1 Severity. Level 1 is the classification used when there is an Error
that causes the Software to fail to function and/or crash the system on which
the Software is installed. Chordiant shall respond within two (2) hours and
shall use commercially reasonable efforts to provide a Resolution within one (1)
business day.

(b)  Level 2 Severity. Level 2 is the classification used when there is an Error
that causes the Software to fail to operate in a material manner but does not
render the system on which the Software is installed inoperable. Chordiant shall
respond within eight (8) hours and shall use commercially reasonable efforts to
provide a Resolution within two (2) business days.

(c)  Level 3 Severity. Level 3 is the classification used when there is an Error
that produces an inconvenient situation in which the Software operates
substantially in accordance with the Specifications but nevertheless causes or
results in substandard or erratic performance. Chordiant shall respond within
five (5) business days and shall use commercially reasonable efforts to provide
a Resolution within fifteen (15) business days.

(d)  Level 4 Severity. Level 4 is the classification used when there is an Error
that is minor or that is cosmetic in nature and does not result in reduced
performance. Level 4 Errors shall be corrected at the next Update, if not
otherwise previously corrected.

                                      11.

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