Document:

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                                                                   EXHIBIT 10.25

November 1, 1999
Revised

Julie Casteel
Dallas Office

Dear Julie:

The purpose of this letter is to reiterate the details of our offer to you.

Title:              Chief Client Management Officer

Reports to:         Mark Briggs, President

Salary:             $300,000.00 annually, paid on a bi-weekly basis.

Stock Options:      We have proposed 90,000 additional stock options in your
                    name (vested 25% per year over a four year period.) for a
                    total of 180,000 plus the $100,000 investment you made for
                    the 83,333 shares of stock. ClientLogic has designed this
                    right of ownership as another incentive for our continued
                    long-term relationship. This issuance of stock options is
                    offered at the going rate per share at the time of approval.
                    Pending approval, the stock option agreement will be
                    forthcoming.

Commissions:        % override from new/renewal revenue based on margin

Relocation:         You will need to relocate to Nashville, TN by August 1, 2000
                    Relocation Cap is $50,000.00 - Policy Attached along with
                    Acknowledgement and Acceptance

Move Expenses:      You will receive the standard move package.

Julie, we believe this offer is comprehensive and recognizes your considerable
skills, knowledge and abilities. We are confident that you will continue to
prosper, grow and make a significant contribution to the overall success and
future of the organization.

The management team is looking forward to a meaningful working relationship
with you. Should you have any questions regarding any information contained in
this offer letter, please feel free to give me a call at ext. 12104.

Sincerely,

/s/ JULIE CASTEEL
-----------------------
    Julie Casteel

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                                                                  EXHIBIT 10.27

                              EMPLOYMENT AGREEMENT

         AGREEMENT, dated August 13, 1998, between Onex Service Partners, a
general partnership organized under the laws of the State of New York (the
"Partnership"), and Thomas O. Harbison (the "Employee").

         The Partnership desires to employ the Employee to serve as an employee
of the Partnership, and the Employee desires to be so employed by the
Partnership, upon the terms and conditions hereinafter set forth.

         Therefore, in consideration of the premises and of the mutual covenants
herein contained, the parties hereto hereby agree as follows:

    1.   Employment, Duties and Acceptance.

         1.1  Employment by the Partnership.

              The Partnership hereby employs the Employee, for the term provided
in Section 2, to render exclusive and full-time services and to devote
substantially all his business time and efforts to the Partnership and to serve
on its behalf as the Chief Executive Officer of North Direct Response Inc. (the
"Company") and, if requested by the Partnership as a director or chief executive
officer of any other business in the call centre, direct marketing and
enterprise customer management industry in which the Partnership or an affiliate
of the Partnership has an interest (a "Portfolio Company"), subject to the terms
and conditions hereof and to the direction and control of the Partnership. The
Employee shall have general supervision over the business and operations of the
Partnership and for so long as the Partnership or an affiliate of the
Partnership has an economic interest in the Company, shall be responsible for
managing and monitoring the Company on the Partnership's behalf and identifying,
negotiating and completing further investments in the call centre,

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direct marketing and enterprise customer management industry in Canada, the
United States, Asia and Europe. The Employee shall also perform such other
services and duties commensurate with his office as he shall reasonably be
directed by the Partnership to perform.

         1.2 Acceptance of Employment by the Employee.

             (a) The Employee hereby accepts such employment and agrees to
render the services referred to in Section 1.1.

             (b) Subject to the last sentence of Section 1.1, during the Term,
the Employee shall devote his entire business time and efforts to the
performance of the duties and obligations referred to in this Agreement.

             (c) The Employee's services under this Agreement shall be performed
primarily in Dallas, Texas, or in such other city in the United States as may
be consented to by the Partnership (which consent will not unreasonably be
withheld). The parties acknowledge and agree that the nature of the Employee's
duties hereunder shall require regular periods of U.S., Canadian, Asian and
European travel from time to time.

    2.   Term of Employment.

          The term of the Employee's employment under this Agreement shall
commence on the date hereof and shall end on the second anniversary of the date
hereof (the "Initial Term"), unless sooner terminated pursuant to Article 5 of
this Agreement; provided, however, that this Agreement shall be automatically
extended for a one-year period after the expiration of the Initial Term, and for
additional one-year periods subsequent thereto (the "Additional Term" and,
together with the initial Term, the "Term"), unless one party hereto furnishes
to the other three months' prior written notice of termination of this Agreement
at the end of the initial two-year, or a subsequent one-year, period.

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    3.   Compensation.

         As full compensation for all services to be rendered by the Employee in
the capacities referred to in this Agreement, the Partnership shall pay to the
Employee during the Term, the Base Salary, as provided in this Section 3.

         3.1 Base Salary. The Partnership shall pay to the Employee an annual
base salary (the "Base Salary") of $360,000, payable in equal semi-monthly
installments. The Base Salary may be reviewed after the first calendar year of
employment, and from time to time thereafter, by the General Partner and may be
increased, but not decreased, based on such review.

         3.2 Bonuses. The Board of Directors, in its sole discretion, may
determine to pay to the Employee such bonuses as it deems appropriate, based on
the Employee's contribution to the performance of the Partnership and such
other criteria as it considers relevant.

         3.3 Automobile Allowance. The Employee shall receive an automobile
allowance of $1,200 per month, which shall be paid each month with the first of
the semi-monthly Base Salary installments.

         3.4 Required Withholding. All payments under this Agreement shall be
reduced by any amounts which are required to be deducted or withheld in order to
comply with applicable laws and regulations that may be in effect from time to
time during the Term, and the Partnership shall promptly remit such amount to
the applicable governmental authorities.

    4.   Benefits.

         4.1 Expenses. The Partnership shall pay or reimburse the Employee for
all reasonable expenses actually incurred or paid by him during the Term in the
performance of his duties under this Agreement. Such reimbursement shall be made
upon presentation of expense statements or such other supporting information as
the Partnership may require in accordance with its policies;

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provided, however, that such expenses during any period shall be substantially
in accordance with the annual operating budget of the Partnership approved by
the General Partner.

         4.2 Participation in Employee Benefit Plans. The Employee shall be
entitled to such life, hospitalization or health and disability insurance
coverage as the Partnership may determine to be appropriate, having regard to
benefits typically provided to senior executives in the call centre, customer
care and enterprise customer management industry; provided, however, that the
Partnership shall provide life insurance and disability insurance that shall
provide the Employee with a sum equal to $1,500,000 upon the Employee's death or
disability.

    5.   Termination.

         5.1 Termination Upon Death. If the Employee shall die during the Term,
this Agreement shall terminate, except that the Employee's legal representatives
shall be entitled to receive the Base Salary for a period of 45 days from the
day on which his death occurs.

         5.2 Termination Upon Disability.

             If during the Term the Employee shall, in the reasonable judgement
of the General Partner based on medical advice, become physically or mentally
disabled, so that he is unable substantially to perform his services hereunder
(i) for a period of six consecutive months, or (ii) for shorter periods
aggregating six months during any twelve month period, the General Partner may,
by written notice to the Employee, terminate this Agreement. In the event of
termination pursuant to this Section 5.2, the Employee or his legal
representatives shall be entitled to receive the monthly installments in respect
of the Base Salary to the date of such termination.

         5.3 Termination for Cause. The Partnership may terminate the Employee's
employment hereunder at any time for Cause (defined herein) by written notice to
the Employee. For purposes of this Agreement, "Cause" shall mean (a) the
Employee's conviction of any felony or

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misdemeanor, in the latter case involving the property of the Partnership, the
Company or any company in which the Partnership or its affiliates has an
interest or involving moral turpitude (including, but not limited to, conviction
for use or possession of illegal drugs), (b) the Employee's gross neglect of his
duties and responsibilities hereunder or his gross misconduct in connection-with
the performance of his duties hereunder, provided that the normal exercise of
the Employee's business judgment shall not be deemed gross neglect or gross
misconduct, (c) the Employee's repeated, continuing failure to follow reasonable
written directions of the General Partner consistent with his duties and
responsibilities under this Agreement if such failure is materially injurious to
the Partnership or any Portfolio Company as determined by the General Partner or
(d) the Employee's material breach of any provision of this Agreement. Upon any
termination of this Agreement pursuant to this Section 5.3, the Partnership
shall pay to the Employee any accrued and unpaid Base Salary.

         5.4 Termination by the Partnership Other than for Cause or due to Death
or Disability.

              (a) The Partnership may terminate the Employee's employment
hereunder, otherwise than as specified in Sections 5.1 through 5.3, at any time
upon not less than six months' prior written notice to the Employee. If the
Partnership terminates the Employee's employment pursuant to this Section 5.4,
the Employee shall be entitled to receive the Base Salary pursuant to the terms
hereof for the balance of the Initial Term or the Additional Term, as the case
may be, without regard to such termination (the "Severance Pay").

              (b) At the Employee's discretion, the Employee's employment
hereunder shall be deemed terminated pursuant to this Section 5.4 in the event
of (i) the failure of the Partnership to pay the Employee on a timely basis any
compensation or benefits due and payable

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hereunder; or (ii) a material, continuing breach by the Partnership of its
obligations hereunder, provided, however, that (a) the Employee had given notice
to the Partnership describing the breach or other action giving rise to the
deemed termination and (b) such breach or other action remains uncured by the
Partnership for a period of 30 days following the date such notice was given by
the Employee to the Partnership. The above provisions of this Section 5.4(b)
shall be applicable only if the Employee did not materially contribute to, or
did not have the ability, in the normal course of his duties, to prevent the
occurrence of, any of the events listed in clauses (i) and (ii) above. Subject
to the provisions of Section 6.5 hereof, the Employee's employment hereunder
shall be deemed terminated pursuant to this Section 5.4 in the event of the
liquidation and winding up of the Partnership pursuant to Section 11 of the
Partnership Agreement of the Partnership (the "Partnership Agreement").

         5.5 No Further Obligations; Resignations and Releases. Except as
provided in the foregoing provisions of this Section 5, the Employee (and his
estate or legal representatives, if applicable) shall have no claim whatsoever
against the Partnership, the General Partner or any other partner of the
Partnership, any Portfolio Company or any other person for damages, remuneration
or any other payment arising out of or relating to any termination of his
employment hereunder. The Employee specifically agrees to execute a formal
release document to the effect and shall deliver appropriate resignations from
all offices and positions with the Partnership and any Portfolio Company and
from his position as a director or officer of any other company or entity in
respect of which the Employee has acted in such capacity at the request of the
General Partner or the Partnership.

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    6.   Certain Covenants of the Employee.

         6.1 Confidential Information. In view of the fact that the Employee's
work for the Partnership will involve the provision to him of confidential
information relating to the Partnership, the partners of the Partnership and
their respective affiliates, the Company and any Portfolio Company, the Employee
covenants and agrees that he shall keep secret and retain in the strictest
confidence, and shall not use for his benefit or the benefit of others, other
than the Partnership, all such confidential information, including, without
limitation, information relating to any investment opportunities identified or
located by or for the Partnership during the Term and any business acquisition
plans and other business affairs of the Partnership.

         6.2 Property of the Partnership. All memoranda, notes, lists, records
and other documents (and all copies thereof) and other assets, including such
items stored in computer memories, on microfiche or by any other means, made or
compiled by or on behalf of the Employee during the Term, or made available to
the Employee during the Term relating to the Partnership's activities, are and
shall be the Partnership's property and shall be delivered to the Partnership
promptly upon the termination of the Employee's employment with the Partnership
or at any other time on request, provided, however, that the Employee may retain
copies of his personal notes and work papers, which notes and work papers shall
be kept confidential by the Employee and shall otherwise be subject to the
provisions of Section 6.1 hereof.

         6.3 Employees of the Partnership and the Partnership.

              (a) During the Term, and for a period of eighteen months following
the termination of the Employee's employment with the Partnership, the Employee
shall not, directly or indirectly, hire or solicit any employee of the Company
(or of any other Portfolio Company which the Employee serves in an executive
capacity at the request of the Partnership) or any consultant then

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under contract with the Company (or of any Portfolio Company which the Employee
serves in an executive capacity at the request of the Partnership), or
encourage such employee or consultant to leave such employment.

         6.4 Investment Opportunities. During the Term, the Employee shall not,
directly or indirectly, take any action with respect to any investment
opportunity in an entity in the call centre, direct marketing and enterprise
customer management industry, except on behalf of the Partnership, or with the
prior written consent of the General Partner; provided, however, that the
Employee shall be permitted to make a Passive Investment (as such term is
defined in the Partnership Agreement, as long as (i) the Partnership has been
notified of such investment, (ii) the Partnership declines to participate in
such investment and (iii) such investment is not in an entity which directly or
indirectly competes with the Partnership, the Company or a Portfolio Company.

         6.5 Non-Compete.

         During the Term and for a period of one year thereafter, the Employee
shall not engage or participate, directly or indirectly, in any manner (whether
as an employee, consultant, officer, director, lender, shareholder or otherwise)
anywhere in the United States or Canada in any business within the call centre,
direct marketing and enterprise customer management industry. The foregoing
provision shall not apply in the event (i) the Employee is terminated pursuant
to Section 5.4 and (ii) the Employee elects not to receive the Severance Pay.

    7.   Other Provisions.

         7.1 Notices.  Any notice or other communication required or permitted
hereunder shall be in writing and shall be delivered personally, telegraphed,
telexed, sent by facsimile transmission or sent by certified, registered or
express mail, postage prepaid. Any such notice shall

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be deemed given when so delivered personally, telegraphed, telexed or sent by
facsimile transmission or, if mailed, two days after the date of deposit in the
United States mails, addressed as follows:

         (i) if to the Partnership, to:

                    Onex Service Partners
                    c/o Onex Corporation
                    161 Bay Street
                    Toronto, Ontario M5J 2S1
                    Canada
                    Attention: Seth M. Mersky

         (ii) if to the Employee, to:

                    Thomas O. Harbison
                    3612 Beverly Drive
                    Dallas, Texas 75201

              with a copy to:

                    Michael Kohn
                    The Kohn Partnership
                    7820 Maryland Avenue
                    St. Louis, Missouri 63105

         7.2 Entire Agreement. This Agreement contains the entire agreement
between the parties with respect to the subject matter hereof and supersedes
all prior agreements, written or oral, with respect thereto.

         7.3 Waivers and Amendments. This Agreement may be amended, superseded,
canceled, renewed or extended (other than extensions provided for in Section 2
hereof), and the terms hereof may be waived, only by a written instrument signed
by the parties or, in the case of a waiver, by the party waiving compliance. No
delay on the part of any party in exercising any right, power or privilege
hereunder shall operate as a waiver thereof, nor shall any waiver on the part of
any party of any right, power or privilege, nor any single or partial exercise
of any such right, power or

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privilege, preclude any other or further exercise thereof or the exercise of any
other such right, power or privilege.

         7.4 Governing Law. This Agreement shall be governed by and construed in
accordance with the laws of the State of New York.

         7.5 Counterparts. This Agreement may be executed by the parties hereto
in separate counterparts, each of which when so executed and delivered shall be
an original but all of which together shall constitute one and the same
instrument. Each counterpart may consist of two copies hereof each signed by one
of the parties hereto.

         7.6 Survival. The provisions of Section 6.1, 6.2, 6.3 and 6.5 shall
survive the termination of this Agreement.

         7.7 Conformity to Law. If any one or more provisions of this Agreement
should ever be determined to be illegal, invalid, or otherwise unenforceable by
a court of competent jurisdiction or be invalid or invalidated or unenforceable
by reason of any law or statute, then to the extent and within the jurisdiction
invalid or unenforceable, it shall be limited, construed or severed and deleted
therefrom, and the remaining portions of this Agreement shall survive, remain in
full force and effect, and continue to be binding and shall not be affected and
shall be interpreted to give effect to the intention of the parties insofar as
that is possible.

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         IN WITNESS WHEREOF, the parties have executed this Agreement as of the
date first above written.

                                 ONEX SERVICE PARTNERS

                                 By: OMI Partnership Holdings Ltd.,
                                         its general partner

                                               By: /s/ SETH M. MERSKY
                                                  -----------------------------
                                                  Name:
                                                  Title: Vice President

                                               By: /s/ MARK L. HILSON
                                                  -----------------------------
                                                  Name:
                                                  Title:

                                               /s/ THOMAS O. HARBISON
                                               ---------------------------
                                               Thomas O. Harbison

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