Document:

Joinder and Amendment to Rollover Agreement, dated November 15, 2006

 Exhibit 10.16 
 Execution Version 
 JOINDER AND AMENDMENT 
 TO 
 ROLLOVER AGREEMENT

 This Joinder to the Rollover Agreement is made and entered into as of November 15, 2006 by and among Collect Holdings, Inc.,
a Delaware corporation (“Parent”), Michael Barrist, Michael and Natalie Barrist Trust (the “MN Trust”), Annette H. Barrist (“Mrs. Barrist”) and Annette H. Barrist Trust (the “AB
Trust”, and together with the MN Trust and Mrs. Barrist, the “Additional Investors”). Capitalized terms used but not otherwise defined herein shall have the meanings ascribed to them in the Rollover Agreement, dated as
of July 21, 2006, by and between Parent and Mr. Barrist (the “Agreement”). 
 NOW, THEREFORE, in consideration of
the mutual covenants contained herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties to this Joinder hereby agree as follows: 
 1. Agreement to be Bound. In accordance with Section 6.13 of the Agreement, each Additional Investor hereby, severally and not jointly, agrees
that upon execution of this Joinder, such Additional Investor shall become bound by and be deemed a party to the Agreement as a Rollover Investor and shall be fully bound by, and subject to, all of the representations and warranties, covenants,
terms and conditions of the Agreement as a Rollover Investor, as though an original party thereto and shall be deemed a Rollover Investor for all purposes in connection with the Agreement. 
 2. Amendment to the Agreement.  
 (a)
Schedule I. Part A of Schedule I of the Agreement is hereby amended and restated in its entirety to read as follows: 
  

							
	 	  	Shares of Parent
Class L Common
Stock	  	Shares of Parent
Class A
Common Stock	  	Target Shares
	 Rollover Investors:
	  		  		  	
				
	 Michael J. Barrist
  
 c/o NCO Group, Inc.
 507 Prudential Road
 Horsham, Pennsylvania 19044
 Facsimile: 215-441-3908
  
 with a copy to:
  
 Cleary Gottlieb Steen & Hamilton LLP
 One Liberty Plaza
 New York, NY 10006
 Attention: Robert J. Raymond
 Facsimile: 212-225-3999
	  	49,407.05	  	12,351.7625	  	449,155

							
				
	 Michael and Natalie Barrist Trust
  
 c/o NCO Group, Inc.
 507 Prudential Road
 Horsham, Pennsylvania 19044
 Facsimile: 215-441-3908
  
 with a copy to:
  
 Cleary Gottlieb Steen & Hamilton LLP
 One Liberty Plaza
 New York, NY 10006
 Attention: Robert J. Raymond
 Facsimile: 212-225-3999
	  	16,737.6	  	4,184.4	  	152,160
				
	 Annette H. Barrist
  
 c/o NCO Group, Inc.
 507 Prudential Road
 Horsham, Pennsylvania 19044
 Facsimile: 215-441-3908
  
 with a copy to:
  
 Cleary Gottlieb Steen & Hamilton LLP
 One Liberty Plaza
 New York, NY 10006
 Attention: Robert J. Raymond
 Facsimile: 212-225-3999
	  	5,413.54	  	1,353.385	  	49,214
				
	 Annette H. Barrist Trust
  
 c/o NCO Group, Inc.
 507 Prudential Road
 Horsham, Pennsylvania 19044
 Facsimile: 215-441-3908
  
 with a copy to:
  
 Cleary Gottlieb Steen & Hamilton LLP
 One Liberty Plaza
 New York, NY 10006
 Attention: Robert J. Raymond
 Facsimile: 212-225-3999
	  	8,441.84	  	2,110.46	  	76,744

 (b) Premises. The second whereas clause of the Agreement is hereby amended and restated in
its entirety to read as follows: 
 WHEREAS, on or prior to the closing of the Merger (the “Closing”), the
Certificate of Incorporation of Parent will be amended and restated in substantially the form of Exhibit A hereto (the “Restated Parent Charter”), and pursuant to the Restated 

  

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Parent Charter, the authorized capital stock of Parent will consist of 6,500,000 shares of Preferred Stock, par value $.01 per share, including 6,000,000
shares of Series A 14% PIK Preferred Stock (“Parent Series A Preferred Stock”), 400,000 shares of Class L Common Stock, par value $.01 per share (“Parent Class L Common Stock”), and 2,750,000 shares of Class A
Common Stock, par value $.01 per share (“Parent Class A Common Stock”); 
 (c) Capitalization. The first
sentence of Section 2.05 of the Agreement is hereby amended and restated in its entirety to read as follows: 
 At and
immediately after the Closing, the authorized capital stock of Parent shall consist of 6,500,000 shares of Parent Preferred Stock, including 6,000,000 shares of Parent Series A Preferred Stock, 400,000 shares of Parent Class L Common Stock and
2,750,000 shares of Parent Class A Common Stock. 
 3. Representations and Warranties of the Additional Investor. Each Additional
Investor, severally and not jointly, and solely with respect to such Additional Investor, represents and warrants to Parent that: 
 (a)
Existence. Such Additional Investor (if not a natural person) is a corporation, limited partnership, limited liability company, government pension plan or other entity, as the case may be, duly organized, validly existing and in good standing
under the laws of the jurisdiction of its organization. 
 (b) Authorization; Power; Validity. The execution and delivery by such
Additional Investor (if not a natural person) of this Joinder and each Ancillary Agreement to which such Additional Investor is a party and the consummation of the transactions contemplated hereby and thereby are within such Additional
Investor’s powers and have been duly authorized by all necessary action on the part of such Additional Investor. This Joinder has been duly executed and delivered by such Additional Investor and each Ancillary Agreement to which such Additional
Investor is a party will be duly executed and delivered by such Additional Investor at Closing. This Joinder constitutes, and each Ancillary Agreement to which such Additional Investor is a party, when executed and delivered by such Additional
Investor at Closing will constitute, a valid and binding agreement of such Additional Investor, enforceable against such Additional Investor in accordance with its terms, except (i) as limited by applicable bankruptcy, insolvency,
reorganization, moratorium, and other laws of general application affecting enforcement of creditors’ rights generally, (ii) as limited by laws relating to the availability of specific performance, injunctive relief, or other equitable
remedies and (iii) with respect to provisions relating to indemnification and contribution, as limited by considerations of public policy and by federal or state securities laws. 
 (c) Governmental Authorization. No order, license, consent, authorization or approval of, or exemption by, or action by or in respect of, or
notice to, or filing or registration with, any governmental body, agency or official is required by or with respect to such Additional Investor in connection with the execution, delivery and performance by such Additional Investor of this Joinder
and 

  

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each Ancillary Agreement to which such Additional Investor is a party except (i) for HSR Filings, (ii) for such filings and notices of sale as may
be required under Regulation D or under any applicable state securities laws, (iii) for such other filings and approvals as have been made or obtained, or (iv) where the failure to obtain any such order, license, consent, authorization,
approval or exemption or give any such notice or make any filing or registration would not have a material adverse effect on the ability of such Additional Investor to perform such Additional Investor’s obligations hereunder or thereunder.

 (d) Noncontravention. The execution, delivery and performance by such Additional Investor of this Joinder and each Ancillary
Agreement to which such Additional Investor is a party does not and will not (i) violate, if such Additional Investor is not a natural person, the certificate of incorporation, bylaws, certificate of limited partnership, agreement of limited
partnership, certificate of formation, limited liability company agreement or other organizational documents of such Additional Investor, (ii) violate any law, rule, regulation, judgment, injunction, order or decree applicable to or binding
upon such Additional Investor, (iii) violate any contract, agreement, license, lease or other instrument, arrangement, commitment, obligation, understanding or restriction of any kind to which such Additional Investor is a party,
(iv) require any consent or other action by any person under, constitute a default under (with due notice or lapse of time or both), or give rise to any right of termination, cancellation or acceleration of any right or obligation of such
Additional Investor under any provision of any agreement or other instrument binding upon such Additional Investor or any of its assets or properties or (v) result in the creation or imposition of any material lien, claim, charge, pledge,
security interest or other encumbrance with respect to any Shares acquired under the Agreement. 
 (e) Title to Rollover Shares. Such
Additional Investor has good and valid title to his, her or its Rollover Shares being contributed to Parent pursuant to Section 1.01 of the Agreement, free and clear of all claims, liens and encumbrances, other than any claims, liens and
encumbrances created by this Joinder. 
 (f) Purchase for Investment. Such Additional Investor is purchasing the Shares being
purchased by such Additional Investor hereunder for investment for such Additional Investor’s own account and not with a view to, or for sale in connection with, any distribution thereof. 
 (g) Private Placement. 
 (i) Such
Additional Investor’s financial situation is such that such Additional Investor can afford to bear the economic risk of holding the Shares being purchased by such Additional Investor hereunder for an indefinite period of time, and such
Additional Investor can afford to suffer the complete loss of such Additional Investor’s investment in the Shares. 
 (ii) Such
Additional Investor’s knowledge and experience in financial and business matters are such that such Additional Investor is capable of evaluating the merits and risks of such Additional Investor’s investment in the Shares or such Additional
Investor has been advised by a representative possessing such knowledge and experience. 
  

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 (iii) Such Additional Investor understands that the Shares acquired hereunder are a speculative
investment which involves a high degree of risk of loss of the entire investment therein, that there will be substantial restrictions on the transferability of the Shares and that following the date hereof there will be no public market for the
Shares and that, accordingly, it may not be possible for such Additional Investor to sell or pledge the Shares, or any interest in the Shares, in case of emergency or otherwise. 
 (iv) Such Additional Investor and such Additional Investor’s representatives, including, to the extent such Additional Investor deems appropriate,
such Additional Investor’s legal, professional, financial, tax and other advisors, have reviewed all documents provided to them in connection with such Additional Investor’s investment in the Shares, and such Additional Investor
understands and is aware of the risks related to such investment. 
 (v) Such Additional Investor and such Additional Investor’s
representatives have been given the opportunity to examine all documents and to ask questions of, and to receive answers from, Parent, Target and their respective representatives concerning Parent, Target, the terms and conditions of such Additional
Investor’s acquisition of the Shares and related matters and to obtain all additional information which such Additional Investor or such Additional Investor’s representatives deem necessary. 
 (vi) Such Additional Investor is an “accredited investor” as such term is defined in Regulation D. 
 (h) No Other Representations and Warranties. Each Additional Investor hereby acknowledges and agrees that the representations and warranties set
forth in this Section 3 hereof are the only representations, warranties and statements being relied on by such Additional Investor in connection with the Rollover. 
 4. Tax-Free Rollover. The rollover was structured as a tax-free rollover of the Rollover Shares. Pursuant to Schedule D of the Agreement, the Company hereby agrees to gross up Mr. Barrist and the
Additional Investors for any taxes they incur in connection with the rollover not being tax-free, and if necessary, Mr. Barrist and the Additional Investors hereby agree to work with One Equity Partners II, L.P. in good faith to attempt to
develop a plan to minimize such taxes in a financially neutral manner to Mr. Barrist and the Additional Investors to be determined in Mr. Barrist’s sole judgment. 
 5. Counterparts. This Joinder may be executed in separate counterparts each of which shall be an original and all of which taken together shall
constitute one and the same agreement. 
  

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 6. Governing Law. This Joinder, and all claims arising hereunder or relating hereto, shall be
governed and construed and enforced in accordance with the laws of the State of New York. 
 7. Jurisdiction. The parties hereto agree
that any suit, action or proceeding seeking to enforce any provision of, or based on any matter arising out of or in connection with, this Joinder, the Agreement or the transactions contemplated hereby or thereby may only be brought in a the United
States District Court for the Southern District of New York or any New York State court sitting in the borough of Manhattan, New York County, New York, and each of the parties hereby consents to the exclusive jurisdiction of such courts in any such
suit, action or proceeding and irrevocably waives, to the fullest extent permitted by law, any objection which it may now or hereafter have to the laying of the venue of any such suit, action or proceeding in any such court or that any such suit,
action or proceeding which is brought in any such court has been brought in an inconvenient forum. Process in any such suit, action or proceeding may be served on any party anywhere in the world, and each party agrees that, in addition to any method
of service of process otherwise permitted by law, service of process on each party may be made by any method for giving such party notice as provided in Section 6.02 of the Agreement, and shall be deemed effective service of process on such
party. 
 8. Waiver Of Jury Trial. EACH OF THE PARTIES HERETO HEREBY IRREVOCABLY WAIVES ANY AND ALL RIGHT TO TRIAL BY JURY IN ANY
LEGAL PROCEEDING ARISING OUT OF OR RELATED TO THIS JOINDER, THE AGREEMENT, ANY ANCILLARY AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY OR THEREBY. 
 9. Reference to “Agreement”. Any reference in the Agreement to the term “Agreement” is deemed to refer to the Agreement, as amended by this Joinder. 
 10. Full Force and Effect. Except as amended by this Joinder, the Agreement remains in full force and effect. 
 11. Descriptive Headings. The descriptive headings of this Joinder are inserted for convenience only and do not constitute a part of this Joinder.

  

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 IN WITNESS WHEREOF, the parties hereto have executed this Joinder as of the date first above written.

  

					
		 	COLLECT HOLDINGS, INC.
			
		 	By:	 	 /s/ Daniel J. Selmonosky

		 	Name:	 	Daniel J. Selmonosky
		 	Title:	 	President and Treasurer
	
	 /s/ Michael J. Barrist

	Michael J. Barrist
	
	 /s/ Michael J. Barrist, POA

	Annette H. Barrist
	By:	 	Michael J. Barrist
		 	Power of Attorney
	
	MICHAEL AND NATALIE BARRIST TRUST
		
	By:	 	 /s/ Joshua Gindin

	Name:	 	Joshua Gindin
	Title:	 	Trustee
		
	By:	 	 /s/ Steven Winokur

	Name:	 	Steven Winokur
	Title:	 	Trustee
	
	ANNETTE H. BARRIST TRUST
		
	By:	 	 /s/ Michael J. Barrist

	Name:	 	Michael J. Barrist
	Title:	 	Trustee
		
	By:	 	 /s/ Joshua Gindin

	Name:	 	Joshua Gindin
	Title:	 	Trustee

  

 7Summary of Director and Named Executive Officer Compensation Arrangements

 Exhibit 10.23 
 SUMMARY OF DIRECTOR AND NAMED EXECUTIVE OFFICER COMPENSATION 
  

	I.	DIRECTOR COMPENSATION 

 In 2007, Austin A. Adams,
Edward A. Kangas and Leo J. Pound will each receive an annual director fee of $100,000, plus reimbursement of expenses incurred in attending Board and committee meetings. In addition, Mr. Kangas will also receive an additional annual fee of
$50,000 for his services as Lead Director and Mr. Pound will also receive an additional annual fee of $25,000 for his services as Chairman of the audit committee. In 2007, we will also provide health insurance coverage to Mr. Pound and his
family under our health insurance plan. In addition, on February 2, 2007, Messrs. Adams, Kangas and Pound were each granted 2,772.70005 restricted shares of our Class A common stock. 
  

	II.	EXECUTIVE COMPENSATION 

 The compensation paid to
our executive officers consists of the following elements: 
  

	 	•	 	 base salary; 

  

	 	•	 	 performance-based cash bonuses; 

  

	 	•	 	 equity compensation; 

  

	 	•	 	 severance benefits, death benefits and right to participate in a nonqualified deferred compensation plan; 

  

	 	•	 	 other benefits, such as the use of an automobile and, in the case of Michael J. Barrist, the personal use of an airplane; and 

  

	 	•	 	 benefits that are generally available to all full-time employees of NCO, such as participation in group medical, disability and life insurance plans and a 401(k)
plan. 

 Each of the executive officers has an employment agreement with NCO pursuant to which such officer is paid the
minimum base annual compensation set forth in the agreement subject to such increases as may be approved by NCO’s Compensation Committee. At a minimum, such base salaries are to be adjusted each year in accordance with changes in the Consumer
Price Index for the Philadelphia area. Each of the executive officers’ employment agreement provide that such executive officer is also entitled to receive a cash bonus(the “Transition Bonus”) payment for certain transition services
to be performed by the executive officer during the 12-month period following the acquisition of NCO Group, Inc. by Collect Holdings, Inc., an entity controlled by One Equity Partners II, L.P., a private equity firm, and its affiliates, with
participation by Mr. Barrist, certain other members of executive management and other co-investors. 
 NCO has a management incentive
program for its executive officers, which is not set forth in a written agreement. Each year the Board or the Compensation Committee sets goals, including targets for earnings before interest, taxes, depreciation and amortization, referred to as
EBITDA, for the executive officers as a group. The participants have the potential to earn a cash bonus up to a maximum based on a percentage of each eligible participant’s base salary, ranging 

 
from 75 percent to 100 percent depending on their position (“Bonus Percentage”), which is stipulated in each executive officer’s respective
employment agreement. 
 In 2006, NCO adopted the Restricted Share Plan which authorizes grants of restricted shares of NCO’s
Class A common stock to its officers and key employees. On November 17, 2006, NCO awarded to John R. Schwab, Stephen W. Elliott, Joshua Gindin, Steven Leckerman and Steven L. Winokur 20,740.2365, 20,740.2365, 20,740.2365, 26,461.68106 and
18,539.68091 restricted shares of Class A common stock, respectively, under this plan. In the future, the Compensation Committee, on a discretionary basis, may elect to award NCO’s executive officers restricted stock under the Restricted
Share Plan, although there is no obligation for NCO to do so and NCO does not expect any such awards to be material. 
 Each executive
officer’s employment agreement contains termination provisions that provide each respective executive officer with severance payments if their respective employment is terminated in specified circumstances. NCO has an Executive Salary
Continuation Plan that provides beneficiaries of designated participants with a salary continuation benefit in the event of the participant’s death while employed by NCO. NCO provides its executive officers the use of an automobile leased by us
at prices ranging from $970 to $2,500 per month or a monthly cash allowance for an equivalent amount. Mr. Barrist’s compensation also includes the use by Mr. Barrist of an aggregate of 150 hours on an airplane that is partly owned by
NCO for both business and personal use, as determined by Mr. Barrist in his discretion. 
 The following table sets forth the current
base salaries, Bonus Percentage and Transition Bonus of NCO’s CEO and each of the executive officers who were named in the 2006 Summary Compensation Table in NCO’s Registration Statement on Form S-4 filed on June 26, 2007 (the “Named
Executive Officers”). The salaries set forth below reflect the CPI adjustment required under the employment agreements that were made effective as of January 1, 2007. The Transition Bonuses set forth below reflect the maximum transition
bonus payable to each Named Executive Officer during 2006 and 2007 according to the payment schedule set forth in such executive officer’s employment agreement. 
  

										
	 NAME AND POSITION
	  	SALARY	  	BONUS
PERCENTAGE	 	 	TRANSITION
BONUS
	 Michael J. Barrist,
 President and Chief
 Executive Officer
	  	$	768,084	  	100	%	 	$	3,400,000
	 John R. Schwab,
 Executive Vice President,
 Chief Financial Officer and
 Treasurer
	  	$	337,675	  	75	%	 	$	415,000

										
	 Stephen W. Elliott,
 Executive Vice President,
 Information Technology and
 Chief Information Officer
	  	$	375,806	  	75	%	 	$	640,000
	 Joshua Gindin, Esq.,
 Executive Vice President and
 General Counsel
	  	$	375,806	  	75	%	 	$	515,000
	 Steven Leckerman,
 Executive Vice President and
 Chief Operating Officer –
 Global Services
	  	$	623,400	  	100	%	 	$	1,450,000
	 Steven L. Winokur,
 Executive Vice President and
 Chief Administrative Officer
	  	$	431,808	  	100	%	 	$	1,030,000

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