Document:

Trademark and Service Mark License Agreement

 Exhibit 10.35 
  
 TRADEMARK AND SERVICE MARK LICENSE AGREEMENT 
  
 This TRADEMARK AND SERVICE MARK LICENSE AGREEMENT (“License Agreement”) is made as of August 18, 2003, by
and among HOME DEPOT U.S.A., INC., a Delaware corporation (“Home Depot”), HOMER TLC, INC., a Delaware corporation (“Homer”), U.S. HOME SYSTEMS, INC., a Delaware corporation
(“USHS”) and USRI CORPORATION, an Delaware corporation (“USRI”) (Home Depot, Homer, USHS and USRI being sometimes referred to in this License Agreement collectively as the “Parties,” and
individually as a “Party”). 
  
 RECITALS

  
 WHEREAS, Homer is a wholly owned subsidiary of Home
Depot, and is the sole owner of all right, title and interest in and to each trademark, service mark, trade name, logo, slogan and other identifying symbol and indicia identified in the attached Schedule I (the “Home Depot
Marks”); 
  
 WHEREAS, USRI and, to the extent
applicable, USHS, are the sole owners of all right, title and interest in and to each trademark, service mark, trade name, logo, slogan and other identifying symbol and indicia identified in the attached Schedule II (the “USRI
Marks” and, together with the Home Depot Marks, the “Marks”); 
  
 WHEREAS, Home Depot, USHS, and USRI have entered into the Pilot Program Agreement dated August 18, 2003 (the “Pilot Program Agreement”); capitalized terms used herein and not otherwise defined
shall have the meanings given to them in the Program Agreement), whereby USRI will act as sales representative, supplier and subcontractor for the sale, furnishing and installation of USRI Products and Services; 
  
 WHEREAS, in accordance with the Pilot Program Agreement, certain
aspects of the marketing, sale and provision of the USRI Products and Services will be co-branded using the Marks and other intellectual property rights of both Home Depot, USRI and, to the extent applicable, USHS; 
  
 WHEREAS, in accordance with the USRI Program Participation Agreements
to be entered into among Home Depot, Homer and certain Participating USRI Locations, certain aspects of the marketing of the USRI Products and Services will be co-branded using the Marks and other intellectual property rights of Home Depot, USRI
and, to the extent applicable, USHS; 
  
 WHEREAS, Home
Depot desires to obtain a license from USRI and, as applicable, USHS, and USHS/USRI desire to grant to Home Depot such license, to use the USRI Marks in connection with the marketing, sale and provision of the USRI Products and Services pursuant to
the terms and conditions of this License Agreement; and 
  
 WHEREAS, USRI desires to obtain a license from Homer, and Homer desires to grant to USRI such license, to use the Home Depot Marks in connection with the marketing of the USRI Products and Services pursuant to the terms and
conditions of this License Agreement. 
  

 NOW, THEREFORE, for and in consideration of the agreements set forth below, the Parties agree as
follows: 
  
 Section 1. Homer Grant of License. 
  
 1.1 Subject to the provisions of this License Agreement, Homer grants
to USRI during the term of this License Agreement a non-exclusive, royalty-free, non-assignable, nontransferable and revocable right and license, without the right to sublicense (except as provided in Section 1.2), to use the Home Depot Marks solely
within the geographic markets of Participating Home Depot stores (the “Territory”) in connection with the marketing of the USRI Products and Services. The license granted herein is limited to USRI’s use of the Marks in
connection with activities performed in furtherance of the Program and the Marks may not be used in any manner which is likely to suggest to the public or the trade that any of USRI’s other products and/or services outside of the Program are in
any way related to Homer or Home Depot. 
  
 1.2 Neither
co-branding nor any other activities of the Parties pursuant to this License Agreement, the Pilot Program Agreement or any USRI Program Participation Agreement shall be deemed to result in USHS or USRI obtaining ownership of or any other interest in
any Home Depot Marks. 
  
 Section 2. USRI Grant of License.

  
 2.1 Subject to the provisions of this License
Agreement, USRI and, to the extent applicable, USHS, grant to Home Depot during the term of this License Agreement a non-exclusive, royalty-free, non-assignable, nontransferable and revocable right and license, without the right to sublicense, to
use the USRI Marks solely within the Territory in connection with the marketing, sale and provision of the USRI Products and Services. 
  
 2.2 Neither co-branding nor any other activities of the Parties pursuant to this License Agreement, the Pilot Program Agreement or any USRI Program
Participation Agreement shall be deemed to result in Home Depot obtaining ownership of or any other interest in any USRI Marks. 
  
 Section 3. Ownership of the Marks. 
  
 3.1 Homer’s/Home Depot’s Ownership. 
  
 3.1.1 USHS and USRI acknowledge that Homer is the owner of all right, title and interest in and to the Home Depot Marks. USHS and
USRI agree that the essence of this License Agreement is founded on the goodwill associated with the Home Depot Marks, the value of that goodwill in the minds of the consuming public, and the continued ability of Homer and Home Depot to protect and
maintain such goodwill. USHS and USRI acknowledges that they have not acquired any ownership interest in the Home Depot Marks and will not acquire any ownership interest in the Home Depot Marks by reason of this License Agreement, the Pilot Program
Agreement or any USRI Program Participation Agreement. USHS and USRI will not at any time do, knowingly permit themselves or their Affiliates to do, or encourage USHS/USRI Agents to do any act or thing which would in any way impair the rights of
Homer or Home Depot in and to the Home Depot Marks, affect the validity of the Home Depot Marks, or depreciate the value of the Home Depot Marks or the reputation of Homer or Home Depot. All goodwill resulting from use of the Home Depot Marks by
USRI shall inure to the benefit of Homer. 
  
 3.1.2 USHS and USRI will never challenge the validity or ownership of the Home Depot Marks or any applications or registrations for the Home Depot Marks. Upon termination or expiration of this License Agreement or the Pilot Program
Agreement for any reason, USHS and USRI will cease and desist from all use of the Home Depot Marks in any way and will destroy or deliver to Homer or its duly authorized representative all material upon which the Home Depot Marks appear 

  

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within one (1) month of termination. Furthermore, USHS and USRI shall at no time adopt or use any word, company name, mark or design which is similar or
confusing with the Home Depot Marks, without Homer’s prior written consent. 
  
 3.1.3 Homer represents to USHS and USRI that, with respect to the Territory, (a) Homer owns the Home Depot Marks free and clear of
any encumbrances, (b) there are no adverse claims in the Territory relating to the Home Depot Marks, and (c) to the knowledge of Homer, the Home Depot Marks do not infringe the rights of third parties. 
  
 3.2 USRI’s Ownership. 
  
 3.2.1 Home Depot acknowledges that USRI and, to the
extent applicable, USHS, is/are the owner(s) of all right, title and interest in and to each USRI Mark. Home Depot agrees that the essence of this License Agreement is founded on the goodwill associated with the USRI Marks, the value of that
goodwill in the minds of the consuming public, and the continued ability of USHS and USRI to protect and maintain such goodwill. Home Depot acknowledges that it has not acquired any ownership interest in the USRI Marks and will not acquire any
ownership interest in the USRI Marks by reason of this License Agreement, the Pilot Program Agreement or any USRI Program Participation Agreement. Home Depot will not at any time do or knowingly permit itself or Homer to do any act or thing which
would in any way impair the rights of USHS/USRI in and to the USRI Marks, affect the validity of the USRI Marks, or depreciate the value of the USRI Marks or the reputation of USHS/USRI. All goodwill resulting from use of the USRI Marks by Home
Depot shall inure to the benefit of USRI and, to the extent applicable, USHS. 
  
 3.2.2 Home Depot will never challenge the validity or ownership of the USRI Marks or any applications or registrations for the USRI Marks. Upon termination or expiration of this License Agreement or the Pilot
Program Agreement for any reason, Home Depot will cease and desist from all use of the USRI Marks in any way and will destroy or deliver to USRI or its duly authorized representative all material upon which the USRI Marks appear within one (1) month
of termination. Furthermore, Home Depot shall at no time adopt or use any word, company name, mark or design which is similar or confusing with the USRI Marks, without USRI’s prior written consent. 
  
 3.2.3 USHS and USRI represent to Home Depot that,
with respect to the Territory, (a) USRI, and to the extent applicable, USHS, own(s) each USRI Mark free and clear of any encumbrances, (b) there are no adverse claims in the Territory relative to the USRI Marks, and (c) to the knowledge of USHS and
USRI, the USRI Marks do not infringe the rights of third parties. 
  
 Section
4. Home Depot Quality Control. 
  
 4.1
Maintenance of Quality. 
  
 4.1.1 In the course of using the Home Depot Marks to market the USRI Products and Services, USRI shall maintain and adhere to specifications and standards of quality with respect to the Home Depot Marks that conform to or exceed
those specifications and quality standards provided to USRI by Homer and/or Home Depot (the “Home Depot Standards”) and those imposed by law. 
  

4.1.2 In the event that Homer and/or Home Depot desires to change the Home Depot Standards, they will notify USRI in writing of
such changes, and will afford USRI a reasonable time 

  

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period in which to adopt such changes as may be required for USRI to conform to the changed Home Depot Standards. 
  
 4.2. Rights of Inspection. The use of the Home Depot Marks with
respect to the USRI Products and Services shall be subject to the prior written approval by Homer as to the quality and style used. At least six (6) samples of each brochure or item concerning the USRI Products and Services shall be furnished free
of charge to Homer from USRI for the purpose of Homer’s examination and approval hereunder sufficiently in advance of any sale, advertisement or distribution thereof. Thereafter, any change in the quality or style of the use of the Home Depot
Marks shall be submitted in like fashion for approval by Homer in advance of any sale, advertisement or distribution thereof. 
  
 Section 5. USRI Quality Control. 
  
 5.1 Maintenance of Quality. 
  
 5.1.1 In the course of using the USRI Marks to market, sell and provide the USRI Products and Services, Home Depot shall maintain
and adhere to specifications and standards of quality with respect to the USRI Marks that conform to or exceed those specifications and quality standards provided to Home Depot by USRI (the “USRI Standards”) and those imposed by
law. 
  
 5.1.2 In the event that
USRI desires to change the USRI Standards, it will notify Home Depot in writing of such changes, and will afford Home Depot a reasonable time period in which to adopt such changes as may be required for Home Depot to conform to the changed USRI
Standards. 
  
 5.2. Rights of Inspection. The use by
Home Depot of the USRI Marks with respect to the USRI Products and Services shall be subject to the prior written approval as to the quality and style used by USRI. At least six (6) samples of each brochure or item concerning the USRI Products and
Services shall be furnished free of charge to USRI from Home Depot for the purpose of USRI’s examination and approval hereunder sufficiently in advance of any sale, advertisement or distribution thereof. Thereafter, any change in the quality or
style of the use of the Home Depot Marks shall be submitted in like fashion for approval by USRI in advance of any sale, advertisement or distribution thereof. 
  

Section 6. Protection of Trademark Rights. 
  
 6.1 Home Depot Marks. 
  
 6.1.1 USRI will apply to all material that includes any Home Depot Mark a notice or notices of trademark ownership, licensing or
registration as required by Home Depot and by law. In all printed sales material, catalogs, advertisements, videos, and other tangible references to any Home Depot Mark, USRI will print the following statements in a clear, visible position:

  
 (i) (a) “[Home Depot Marks] are registered
service marks and trademarks of Homer TLC, Inc.”; and 
  
 (ii) (b) any other statements legally required or advisable, or reasonably requested by Home Depot, to preserve and protect the Home Depot Marks (e.g., use of the registration notice ® or other proper notice to indicate a federally registered trademark and the “TM” or “SM” symbol to indicate an unregistered mark in which Home Depot or Homer claims rights and/or which is the subject of a state registration).

  

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 6.1.2 In the event USRI becomes aware of any activities amounting to infringement
or unlawful interference with any of the Home Depot Marks or any part thereof, USRI shall give prompt notice to Homer of such activities for further action by Homer. 
  
 6.2 USRI Marks. 
  
 6.2.1 Home Depot will apply to all material that includes any USRI Mark a notice or notices of trademark ownership, licensing or
registration as required by USRI and by law. In all printed sales material, catalogs, advertisements, videos, and other tangible references to any USRI Mark, Home Depot will print the following statements in a clear, visible position: 
  
 (iii) (a) “[USRI Marks] are service marks and trademarks of
[applicable USHS/USRI entity]”; and 
  
 (iv)
(b) any other statements legally required or advisable, or reasonably requested by USRI, to preserve and protect the USRI Marks (e.g., use of the registration notice ® or other proper notice to indicate a federally registered trademark and the “TM” or “SM” symbol to indicate an unregistered mark in which USRI claims rights and/or which is the subject of a state registration). 
  
 6.2.2 In the event Home Depot becomes aware of any
activities amounting to infringement or unlawful interference with any of the USRI Marks or any part thereof, Home Depot shall give prompt notice to USRI of such activities for further action by USRI. 
  
 Section 7. Advertising and Promotion. 
  
 7.1 Consistent with its obligations under the Pilot Program
Agreement, USRI may carry out such advertising and promotional campaigns or programs relating to the USRI Products and Services as it deems appropriate, subject to the prior written approval of Homer. Home Depot shall render appropriate assistance
and cooperation to USRI to enhance the marketing of the USRI Products and Services, including furnishing USRI with information as to advertising themes and materials used by Home Depot for the USRI Products and Services in the Territory. Prior to
the use of any advertising or other promotional materials utilizing the Home Depot Marks or otherwise referring to Home Depot or any of its affiliates, USRI shall submit to Homer sample(s) of the promotional materials for approval. Homer’s
failure to approve or disapprove the sample(s) within ten (10) business days from its receipt of the sample(s) shall be deemed Homer’s disapproval thereof. 
  

7.2 Home Depot may carry out such advertising and promotional campaigns or programs relating to the USRI Products and Services as it deems
appropriate, subject to the prior written approval of USRI. USRI shall render appropriate assistance and cooperation to Home Depot to enhance the marketing of the USRI Products and Services, including furnishing Home Depot with information as to
advertising themes and materials used by USRI for the USRI Products and Services in the Territory. Prior to the use of any advertising or other promotional materials utilizing the USRI Marks or otherwise referring to USRI or any of its affiliates,
Home Depot shall submit to USRI sample(s) of the promotional materials for approval. USRI’s failure to approve or disapprove the sample(s) within ten (10) business days from its receipt of the sample(s) shall be deemed USRI’s disapproval
thereof. 
  
 Section 8. Infringement of Marks. Each Party shall
promptly notify the other of any unauthorized use of any of the other’s Marks that comes to such Party’s attention. Each Party may, in its sole discretion, take such action as may be required to prosecute the infringement, dilution,
misappropriation, 

  

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or similar misuse of the party’s Marks. Each Party will cooperate fully with the other to whatever extent is necessary to prosecute such action. 
  

Section 9. Indemnification. Each Party shall indemnify, defend and hold harmless the other and its respective officers, employees, and agents as set
forth in the Pilot Program Agreement. 
  
 Section 10. Term. this
License Agreement shall be coterminous with the Pilot Program Agreement. 
  
 Section 11. Reservation of Rights. 
  
 11.1 Each of Home Depot and Homer reserves all of its rights pertaining to the subject matter hereof not specifically granted herein to USRI. 
  
 11.2 USHS and USRI reserve all of their rights pertaining to the subject matter hereof not specifically granted
herein to Homer or Home Depot. 
  
 Section 12. Confidentiality.
The information and material relating to the Marks shall be deemed “Confidential Information” under the Pilot Program Agreement. 
  
 Section 13. Remedies. 
  
 13.1 Homer/Home Depot. 
  
 13.1.1 USRI acknowledges that its breach of this License Agreement will result in immediate irreparable harm to Homer and Home
Depot. Monetary damages will not be a sufficient remedy for any breach of this License Agreement. Accordingly, Homer and Home Depot shall be entitled to equitable relief by way of temporary and permanent injunctions, in addition to monetary damages,
and such other and further relief as any court of competent jurisdiction may deem just and proper. 
  
 13.1.2 In the event Homer and Home Depot uses any remedy afforded by Section 13.1.1 of this License Agreement, Homer and Home Depot
shall not be deemed to have waived any other rights or remedies available to them under this License Agreement, the Pilot Program Agreement or otherwise. 
  

13.2 USRI. 
  
 13.2.1 Home Depot acknowledges that its breach of this License Agreement will result in immediate irreparable harm to USRI.
Monetary damages will not be a sufficient remedy for any breach of this License Agreement. Accordingly, USRI shall be entitled to equitable relief by way of temporary and permanent injunctions, in addition to monetary damages, and such other and
further relief as any court of competent jurisdiction may deem just and proper. 
  
 13.2.2 In the event USRI uses any remedy afforded by Section 13.2.1 of this License Agreement, USRI shall not be deemed to have
waived any other rights or remedies available to it under this License Agreement, the Pilot Program Agreement or otherwise. 
  
 Section 14. Miscellaneous. 
  
 14.1 Notices and Statements. Except as otherwise specified in this License Agreement, all notices, requests, consents, approvals,
agreements, authorizations, acknowledgements, waivers and other communications required or permitted under this License Agreement shall be in writing and shall be 

  

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deemed given when sent by telecopy to the telecopy number specified below or delivered by hand to the address specified below, on the following business day
when sent by overnight courier, and on the date received or the date on which delivery is rejected when sent by certified or registered mail, return receipt requested. A copy of any such notice shall also be sent by regular U.S. mail on the date
such notice is transmitted by telecopy to the address specified below: 
  
 If to Home Depot and/or Homer: 
  
 Home Depot U.S.A.,
Inc. 
 Building C.I5 
 2455
Paces Ferry Road, N.W. 
 Atlanta, Georgia 30339 
 Attention: At-Home Services Cabinet Refacing Program 
 Telecopy No.: (770) 384-2425 
  
 with a copy to: 
  
 Home Depot U.S.A., Inc. 
 Building C.20 
 2455 Paces Ferry Road

 Atlanta, Georgia 30339 
 Attention: Corporate Counsel – At-Home Services/Installed Sales 
 Telecopy No.: (770) 384-3041 
  
 and to: 
  
 Homer TLC, Inc. 
 Attn: Steven M. Levy, Esq. 
 1404 Society Drive 
 Claymont, Delaware 19703 
 Telephone: (302) 798-0620 
 Facsimile: (302) 798-2513 
  
 If to USHS/USRI: 
  
 U.S. Remodelers, Inc. 
 c/o USHS 

750 State HWY 21 Bypass 
 Suite 170

 Lewisville, Texas 75067 
 Telecopy No. (972) 459-4800 
  
 Any Party may change its
address or telecopy number for notification purposes by giving the other Parties seven (7) days’ notice of the new address or telecopy number and the date upon which it will become effective. Notice provided to an individual that is required to
receive a copy pursuant to this Section shall not be deemed to be notice under this License Agreement. 
  
 14.2 Succession and Assignment. This License Agreement shall be binding upon and inure to the benefit of the Parties and their respective
successors and permitted assigns. No Party may assign 

  

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either this License Agreement or any of its rights, interests, or obligations under this License Agreement without the prior written approval of the other
Parties; provided, that Home Depot or Homer may assign this License Agreement or any of its rights, interests or obligations under this License Agreement, in whole or in part, to any of their respective Affiliates without such written
approval of USHS or USRI; provided, further, if Home Depot or Homer assigns any such rights, interests or obligations under this License Agreement to any of their respective Affiliates shall not be released from any obligation or
liability under this License Agreement. 
  
 14.3
Counterparts. This License Agreement may be executed in any number of counterparts, each of which will be deemed an original, but all of which taken together shall constitute one single agreement among the Parties. 
  
 14.4 Consents, Approvals and Requests. Except as specifically
set forth in this License Agreement, all consents and approvals to be given by any Party under this License Agreement shall not be unreasonably withheld or delayed, and each Party shall make only reasonable requests under this License Agreement.

  
 14.5 Severability. If any provision of this
License Agreement is held by a court of competent jurisdiction to be prohibited or unenforceable under applicable law, then the remaining provisions of this License Agreement, if capable of substantial performance, shall remain in full force and
effect. To the extent permitted by applicable law, the Parties waive any provision of such law which renders any such remaining provisions of this License Agreement prohibited or unenforceable in any respect. 
  
 14.6 Waivers. No delay or omission by any Party to exercise any
right or power it has under this License Agreement shall impair or be construed as a waiver of such right or power. A waiver by any Party of any breach or covenant shall not be construed to be a waiver of any succeeding breach or any other covenant.
All waivers must be signed by the Party waiving its rights. 
  
 14.7 Amendments. No amendment to, or change, waiver or discharge of, any provision of this License Agreement shall be valid unless in writing and signed by each Party. 
  
 14.8 Third Party Beneficiaries. Each Party
intends that this License Agreement shall not benefit, or create any right or cause of action in or on behalf of, any person or entity other than the Parties. 
  
 14.9 Governing Law. This License Agreement and the rights and obligations of the Parties under
this License Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without giving effect to the principles thereof relating to the conflicts of laws. 
  
 14.10 Covenant of Further Assurances. Subsequent
to the execution and delivery of this License Agreement and without any additional consideration, each Party and its affiliates (if necessary) shall execute and deliver any further legal instruments and perform any acts that are or may become
necessary to effectuate the purposes of this License Agreement. 
  
 14.11 Negotiated Terms. The terms and conditions of this License Agreement are the result of negotiations among the Parties. This License Agreement shall not be construed in favor of or against any Party by
reason of the extent to which any Party or its professional advisors participated in the preparation of this License Agreement. 
  

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 14.12 Headings. The headings and references are for reference and convenience only and
shall not be considered in the interpretation of this License Agreement. 
  
 14.13 Entire Agreement. This License Agreement and the Pilot Program Agreement comprise the entire understanding of the Parties on the subject matter herein contained and may not be modified except by
writing signed by each Party. 
  
 14.14 Defined
Terms. Capitalized words or phrases used and not otherwise defined herein shall have the respective meanings ascribed thereto in the Pilot Program Agreement. 
  
 IN WITNESS WHEREOF, Home Depot, Homer, USHS, and USRI have caused this License Agreement to be signed and delivered by their
duly authorized officers, as of the date first written above. 
  

					
	HOME DEPOT U.S.A., INC.
		
	By:	 	/s/ Joseph Izganics
	 	 	

	 	 	Name: Joseph Izganics
	 	 	Title: President Service Businesses

  

					
	HOMER TLC, INC.
			
	By:	 	 	 	 
	 	 	

	 	 	Name:	 	 
	 	 	 	 	

	 	 	Title:	 	 
	 	 	 	 	

  

					
	U.S. HOME SYSTEMS, INC.
		
	By:	 	/s/ Murray H. Gross
	 	 	

	 	 	Name: Murray H. Gross
	 	 	Title: President

  

					
	U.S. REMODELERS, INC.
		
	By:	 	/s/ Murray H. Gross
	 	 	

	 	 	Name: Murray H. Gross
	 	 	Title : President

  

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 SCHEDULE I 
  
 (See Attached) 
  

 SCHEDULE II 
  
 (See Attached) 
  

 Service Level Requirements 
 (See Program Guidelines for Additional Details) 
  

	1.	Office Hours/Closings/Holidays 

  

	 	•	USRI shall maintain business hours from 8:00 a.m. to 6:00 p.m. (local time), Monday through Saturday. During these times, a sales associate shall be available to coordinate and
manage any business related to the Program and the performance of the Program Services. 

  

	 	•	USRI shall operate its business on a schedule consistent with Home Depot’s schedule, however, USRI may schedule up to one additional holiday or observance closings which must
be communicated to the Home Depot National Installation Merchant or other designated representative at least 15 days prior to such closing. 

  

	2.	Confirming / Scheduling Sales Appointments 

  

	 	•	USRI acknowledges that time is of the essence for the performance of the Program Services and agrees to perform and complete all Program Services in a commercially reasonable and
timely manner. 

  

	 	•	USRI will set sales appointments for the Program Services at the customer’s convenience. USRI agrees to have personnel available for such appointments during the hours of 8:00
a.m. to 7:00 p.m. (local time), Monday through Friday and the hours of 8:00 a.m. to 5:00 p.m. (local time) on Saturdays. USRI’s Call Center will not schedule appointments on Sunday, though USRI may schedule and perform home consultations on
Sunday upon the customer’s request. 

  

	 	•	USRI shall confirm with the acceptance of the appointment within three business hours of its receipt of notification of the appointment from USRI’s Call Center and shall use
best efforts to confirm the appointment with the customer within such three hour time frame. 

  

	 	•	USRI representatives agree to complete sales appointment within 48 hours of receipt of initial contact, or at the customer’s convenience. 

  

	3.	In-Home Sales Appointments 

  

	 	•	Upon arrival at the customer’s home, the sales associate must introduce himself/herself and present The Home Depot ID Badge. 

  

	 	•	The sales associate must use The Home Depot authorized presentation manual to communicate the selling proposition to the customer. 

  

	 	•	The sales associate must only offer the customer The Home Depot authorized Program Services and payment options. 

  

	 	•	The sales associate must offer the customer all The Home Depot sponsored sales promotions, if applicable. 

  

	 	•	USRI must follow up with the customer within forty-eight (48) hours after the appointment in the event an agreement to perform the Program Services was not reached at the
appointment. 

  

	4.	Performance of Program Services 

  

	 	•	USRI agrees to have personnel available for installation services during the hours of 8:00 a.m. to 7:00 p.m. (local time), Monday through Saturday. Installation services will not be
offered on Sunday. 

  

	 	•	USRI shall notify the pertinent Participating Home Depot store when an installation date has been set. 

  

	 	•	USRI shall call the customer 24 hours prior to the scheduled installation date to: 

  

	 	•	Confirm the time the crew will arrive at the customer’s residence 

  

	 	•	Review the guidelines for in home services as set forth in the Handbook 

  

	 	•	Confirm the method of payment. If the customer is using The Home Depot financing or a major credit card, a final authorization number must be obtained 24 hours prior to the
installation. 

  

	 	•	Upon arrival at the customer’s home, the USRI representative must introduce himself/herself and present the Home Depot ID badge. 

  

	 	•	The USRI representative must review the installation process with the customer prior to beginning the work. 

  

	 	•	Upon completion of the services, the USRI representative must: 

  

	 	•	Thoroughly clean the work site. 

  

	 	•	Complete the USRI Quality Audit with the customer or authorized customer representative. 

  

	 	•	USRI installer agrees to complete entire project, including the manufacture of necessary kitchen refacing components, within a six (6) week time frame commencing upon receipt of a
completed customer contract. 

  

	5.	Settlement 

  

	 	•	USRI shall send the following paperwork to Home Depot within two business days after completion of the installation: 

  

	 	•	Signed Proposal 

  

	 	•	Quality Audit 

  

	 	•	Customer Approval 

  

	 	•	Waiver and Release of Lien 

  

	 	•	Copies of any necessary permits or proof that permits were pulled 

  

	 	•	Extended Warranty, if applicable 

  

	 	•	Payment 

  

	6.	Problem Resolution 

  

	 	•	USRI shall have a “sense of urgency” in resolving after-sale customer issues. 

  

	 	•	USRI shall contact the customer to solve any issues occurring after installation within 24 hours after being notified of the issue. USRI shall use best efforts to resolve any issues
occurring after installation within three business days after being notified of the issue. 

  

	 	•	USRI shall offer extended service hours (weekend, evenings, holidays) where appropriate. See the Handbook for additional information. 

  

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	7.	Deposits 

  

	 	•	USRI may, to the extent permissible under applicable law, collect from the customer and remit to Home Depot a deposit (in the form of a check or credit card payment payable to Home
Depot) of at least 30%, or as otherwise limited by applicable law, of the estimated cost of the Program Services, before beginning work on the Program Services. 

  

	8.	Appearance 

  

	 	•	Professional Appearance 

  
 Installer agrees that all of its agents, employees or subcontractors who provide any of the installation services described herein will maintain a
professional appearance as described below: 
  

	 	•	Provide to the Customer upon introduction and have available at all times thereafter the Home Depot Identification Badge. 

  

	 	•	Wear clothing that is clean, in good taste and that does not contain any wording, logos or pictures except as authorized under the Pilot Program Agreement. 

 

	 	•	Require all on-site installation persons to wear a collared shirt with sleeves or a T- shirt and only display, either the product manufacturer’s logo, their company logo or
other such logo as authorized under the Pilot Program Agreement. 

  

	 	•	Conduct himself/herself in a professional manner and at all times be respectful of the Customer (including potential Customers), the Customer’s home and property.

  

 3SF&I Program Installer Agreement

 Exhibit 10.36 
  
 SF&I PROGRAM INSTALLER AGREEMENT 
  
 ___________________________________________________________________________ 
 Independent Contractor’s Identification No. (Optional Home Depot Internal Use Only) 
  

			
		
	 DECK America INC.
	  	 
	 Independent Contractor’s Full Legal Name
	  	 
		
	 1041 CANNONS CT
	  	 
	 Independent Contractor’s Principal Business Address
	  	 
	
	                                       
                                        
                                        
                                        
                                        
                                        
                   

	 2nd Address Line

  

					
	 Woodbridge
	  	VA	  	22191
	 City
	  	State	  	Zip

					
	
	 N/A

	 Independent Contractor’s Billing/Mailing Address (If Different from Principal Business Address)

	
	                                       
                                        
                                        
                                        
                                        
                      

	 2nd Address Line

  

					
	_________________________________________________________________________________________	  	_______	  	_____
	City	  	State	  	Zip

							
			
	 703-497-4440
	  	 	  	703-497-1559
	 Independent Contractor’s Primary Tel. No.
	  	 	  	Independent Contractor’s Fax No.
			
	       -      -______________________________
	  	 	  	      -      -                        
                                        
                                        
                   
	Independent Contractor’s Mobile Tel. No.	  	 	  	Independent Contractor’s Primary Pager No. (If Any)

  
 This SF&I Program Installer
Agreement is made and entered into between The Home Depot U.S.A., Inc. d/b/a The Home Depot (hereinafter referred to as “The Home Depot”) and the Company listed above (hereinafter referred to as “Contractor”). In consideration of
the mutual covenants contained herein, the parties agree to the terms set forth in this Agreement. 
  
 This agreement is subject to the terms and conditions contained herein, including any attachments. 
  

	1.	SERVICES AND PRICES 

  

	1.1.	The Home Depot will arrange for Contractor to sell, furnish, and/or install products as described in Exhibit A and Exhibit B to The Home Depot customers (hereinafter collectively
referred to as the “Services”), in the market area or store set forth in “Products and Services” and “Market Areas/Stores” attached hereto as Exhibit A and Exhibit B, respectively. Contractor warrants that it is
qualified to perform all Services and will not start a job unless if can be completed with the highest quality for the stated price. The Home Depot, in its sole discretion, may determine, from time to time, what stores will promote and advertise the
Services. Contractor acknowledges that it is not the exclusive Contractor offering Services for The Home Depot, and The Home Depot makes no guaranty of the amount of business, if any, to be provided to Contractor hereunder. 

 

	1.2.	All Contractor policies and procedures covering the Service shall be in conformance with The Home Depot principles and standards as set forth in “The Home Depot Authorized
SF&I Installer Handbook”, attached hereto as Exhibit C. In addition, Contractor shall use its best effort to ensure that any employee of Contractor shall comply with The Home Depot principles and standards as set forth in “The Home
Depot Authorized SF&I Installer Handbook”, attached hereto as Exhibit C. The Home Depot may use customer surveys or other methods to measure Contractor adherence to these standards. Contractor must maintain a minimum level of service that
is reasonably acceptable to The Home Depot that meets or exceeds the standards set forth in Exhibit C attached hereto. Notwithstanding the above, nothing contained in this Section 1.2 will be deemed a waiver by The Home Depot of their right to
terminate this Agreement pursuant to the terms, provisions, and conditions of Section 12. 

  

	1.3.	The prices at which Services are sold to The Home Depot’s customers are set forth in “Pricing”, attached hereto as Exhibit D. The Home Depot and Contractor may
mutually agree, from time to time, to change these prices, provided the prices at which Services are sold to The Home Depot’s customers shall be no less favorable than prices that Contractor charges for non Home Depot installations.

  

	1.4.	All payments made to The Home Depot shall be made in United States dollars. The Home Depot shall pay Contractor total installation price less a lead generation fee set forth in
Exhibit E attached hereto and expressly made a part hereof. 

  

	1.5.	Any and all losses which may be sustained by reason of nonpayment of checks accepted by Contractor in payment for sales under this Agreement shall be borne by The Home Depot.

  

	1.6.	Any and all credit card fees payable in connection with purchases of Services by The Home Depot customers shall be borne by The Home Depot. 

  

	2.	OPERATION OF BUSINESS BY CONTRACTOR AND/OR SUBCONTRACTOR 

  

	2.1.	Contractor is solely responsible for procuring and maintaining all licenses and permits necessary to operate its business hereunder and shall provide The Home Depot copies of such
licenses and permits. Contractor shall comply with all applicable laws, ordinances, and regulations. 

  

	2.2.	Contractor will not divert elsewhere any sales of business which could be transacted by The Home Depot. Contractor shall not accumulate or use the names of The Home Depot’s
customers for any purpose whatsoever, except in its performance of Services. 

  

	2.3.	Contractor will not sell or install Services for other retailers, or under the name or trademark of other retailers, without the expressed written consent of The Home Depot.

  

	2.4.	All forms, advertising materials, promotional materials, coupons, methods of soliciting business, and other materials used by Contractor in connection with its operation hereunder
must be approved by The Home Depot in writing prior to their use. Contractor shall not use The Home Depot’s name, trademark, or copyrights without the express prior written consent of The Home Depot. The parties shall comply with additional
requirements concerning marketing and lead generation as specified in Exhibit E-1 attached hereto. 

  

	2.5.	Contractor shall be fully liable to The Home Depot for any and all loss, theft, destruction of, or damage to, any and all monies, funds, property, merchandise, or material of The
Home Depot or customers caused by Contractor’s actions while performing work for customers on behalf of The Home Depot, and Contractor shall maintain insurance covering Contractor’s liability under this Section. 

 

	2.6.	Contractor warrants and guarantees that all materials furnished by Contractor shall be free from defects for a period of one (1) year from completion of said Services by Contractor,
or for the period specified in the manufacturer’s warranty of said materials, whichever is longer. Furthermore, Contractor warrants and guarantees that all Services performed shall be free from defects in workmanship for a period of one (1)
year from completion of said Services by Contractor. If any claim is made that a defect developed during this warranty period in workmanship or in materials furnished by Contractor, Contractor agrees to promptly remedy said defect immediately
without cost to The Home Depot or to the customer. If Contractor fails to so remedy said defect, The Home Depot shall, in its sole discretion, and unless otherwise prohibited by applicable law, have the right to have the defect corrected at
Contractor’s expense. Contractor agrees to pay The Home Depot for such amount and/or hereby authorizes The Home Depot to deduct such amount from any sums then due or thereafter becoming due to Contractor from The Home Depot.

  

	2.7.	 All Services shall be performed free from all liens or claims whatsoever. There shall be no liens placed on The Home Depot’s property or customer’s
property by Contractor, Contractor’s employees, or agents as a result of Services performed. Contractor, its employees and agents hereby waive, and Contractor shall cause all necessary parties to waive, all rights to any and all liens arising
in connection with any work performed hereunder, and Contractor agrees to indemnify and hold The Home Depot, its employees, agents, and customers harmless from and against any and all such liens. This Section shall be a part of this Agreement to the
extent permitted by applicable state law. In the event any attachment is levied or lien filed against any property of The Home Depot or its customers by reason of any act or omission or any alleged act or omission of Contractor, Contractor’s
employees, or agents, then The Home Depot shall have the right, but not the obligation, to take any and all steps necessary including filing a lawsuit for slander of title to release or discharge such attachments or lien, and Contractor shall be
responsible for the payment to The Home Depot of all costs and expenses made or incurred by The Home Depot by reason thereof, plus interest thereon at the maximum rate permitted by law. Contractor agrees to pay The Home 

  

	 	 
Depot for such amount and/or hereby authorizes The Home Depot to deduct such amount from any sums then due or thereafter becoming due to Contractor from The
Home Depot. 

  

	2.8.	Any and all collection procedures for delinquent accounts which may occur during the term of the Agreement shall be the responsibility of The Home Depot. 

 

	2.9.	Any subcontractor retained by Contractor to perform any Services shall agree to comply with all of the terms and conditions set forth herein, including but not limited to the lien
provisions of Section 2.7 and the Indemnity provisions of Section 11. 

  

	2.10.	Contractor shall provide The Home Depot a detailed monthly summary of its activities pursuant to this Agreement, including but not limited to a list of parties receiving in-home
presentations, and detail of sold and completed jobs including price. Contractor shall provide Services consistent with the service level standards set forth in Exhibit F attached hereto. Contractor shall maintain records of sales performance for
Deck install services, and shall report such performance to Home Depot on a periodic basis. Contractor shall maintain such records such that performance of fence install services can be reported separately from deck install services and from other
service lines Contractor offers. All reports need to be in accordance with our Authorized SF&I Installer Agreement, except that all such reports must report fence install business separate from deck install business and separate from any other
line of business Contractor may enter in the future. 

  

	3.	TERM 

  

	3.1.	The initial term of this Agreement shall commence on the date The Home Depot signs this Agreement and shall continue for one (1) year. After the initial term, this Agreement shall
automatically renew for additional terms of one (1) year each. Notwithstanding the above, either party may terminate this Agreement at any time, by giving the other party at least sixty (60) days written notice. 

  

	3.2.	Home Depot shall have the right, upon sixty (60) day’s written notice to Contractor, to discontinue Services or find an alternate service provider in any market area due to
Contractor’s failure to comply with Home Depot’s service standards in such market area as outlined in Exhibit C. 

  

	4.	CONFIDENTIALITY 

  

	4.1.	All information of a business nature relating to the pricing, sales, promotions, marketing, assets, liabilities, or other business affairs of The Home Depot and The Home
Depot’s customers is confidential. Contractor shall not disclose or permit access to any such information to any person, corporation, or entity. Contractor shall cause its officers, employees, and agents to take such action as shall be
necessary or advisable, to preserve and protect the confidentiality of such information. This Section shall survive the termination of this Agreement. Contractor agrees that upon any breach of the obligations contained in this Section, The Home
Depot shall be entitled to seek appropriate equitable relief in addition to whatever remedies it might have at law. 

  

	4.2.	All customer information (including customer lists) developed by or acquired by Contractor, its employees, or agents, from the operation of or from records generated as a result of
this Agreement during the term of this Agreement or thereafter, are deemed to be exclusively owned by The Home Depot. Contractor agrees not to use or permit use of such customer information in any manner except the performance of this Agreement, and
agrees not to reproduce, release, or in any way make available or furnish, either directly or indirectly, to any person, firm, corporation, association or organization at any time, any such customer information which will or may be used to solicit
sales or business from such customers including but not limited to the type of sales or business covered by this Agreement except pursuant to the terms of this Agreement. 

  

	5.	RULES AND REGULATIONS: CUSTOMER SERVICE 

  

	5.1.	Contractor shall comply with all of The Home Depot’s rules and regulations and policies of customer service and customer relations as outlined in Exhibit C. Should any
complaints arise between a customer and Contractor with respect to any Services performed, Contractor shall comply with The Home Depot’s customer service policies, and satisfy the customer. The Home Depot shall have full rights to
investigation, including the right to examine and reproduce any records or files that relate to said complaint. The Home Depot’s decision shall be final and binding upon Contractor. Contractor will be liable to The Home Depot for any returns,
refunds, or adjustments made by The Home Depot, at any time, in accordance with this Agreement. 

  

	6.	TERMINATION 

  

	6.1.	 Upon termination of this Agreement for any reason, Contractor shall: (a) complete in a timely manner all orders accepted by Contractor prior to the effective date
of termination unless instructed by The Home Depot to the contrary; (b) pay to The Home Depot all sums payable hereunder prior to the effective date of the termination, and pay and perform all obligations 

  

	 	 
which are to continue thereafter under the terms of this Agreement; (c) deliver to The Home Depot all records maintained by Contractor with respect to
Services performed and all customer lists that were developed while operating hereunder, which lists are the exclusive property of The Home Depot, and thereafter refrain from the use of any such records and customer lists or any information
contained therein, or any other information it may have obtained as a result of the business conducted hereunder; (d) relinquish its telephone number referencing The Home Depot to The Home Depot; (e) return or, if requested by Home Depot, destroy
all forms and other materials bearing The Home Depot’s name and trademarks; (f) cease thereafter to represent in any manner that it is associated or connected with The Home Depot; and (g) return any and all materials provided by The Home Depot
or its agents used in the performance of Services by Contractor as defined in this Agreement. 

  

	6.2.	The Home Depot may, at its option, withhold 50% of the amount of any payments due for a period of ninety (90) days after the date of notice of termination or sixty (60) days after
the effective date of termination of this Agreement, whichever is later, as a guarantee fund for the settlement of any claims which may exist at the time of termination or which may arise, accrue, or be discovered after the termination of the
Agreement. In the event of cancellation of this Agreement, all provisions contained herein shall continue in force and effect as to any claims and other matters arising out of or connected with this Agreement until all such claims and matters are
fully resolved. 

  

	6.3.	Under no circumstances shall The Home Depot be liable to Contractor for any loss or damage by reason of termination herein 

  

	7.	EMPLOYEES OF CONTRACTOR 

  

	7.1.	Contractor shall employ and maintain a competent manager and an adequate number of competent, skilled employees or subcontractors to properly carry on the business and operation of
Contractor pursuant to this Agreement. Contractor shall not subcontract any work hereunder without the consent of The Home Depot or without fulfilling Contractor’s obligation to ensure that any subcontractor, principal, employee, or agent
thereof has submitted and has passed a background investigation consistent with the requirements of Exhibit C hereto. The Home Depot shall have the right to request that any employee or subcontractor of Contractor not perform work pursuant to this
Agreement. If such employee or subcontractor is for any reason objectionable to The Home Depot then Contractor agrees that any such person shall not perform work pursuant to this Agreement and The Home Depot shall not be obligated to state its
specific objections. In no event shall employees of Contractor be considered employees of The Home Depot. 

  

	7.2.	Contractor has the full authority to hire, terminate, and supervise its employees and shall determine and be solely responsible for the payment of wages, salaries, and benefits to
its employees. 

  

	7.3.	Contractor will comply, at its expense, with the Fair Labor Standards Act, all applicable Worker’s Compensation laws and all other laws applicable to its employees,
subcontractors and agents and will pay all federal, state, and municipal payroll, withholding, social security, Medicare, unemployment, and other taxes, contributions, or premiums which are required by law to be paid and/or withheld by any employer
with respect to such employees, subcontractors and agents and Contractor shall indemnify, defend and hold The Home Depot harmless from and against any violation of such acts and laws by Contractor or its employees, subcontractors, agents, or
representatives. Should The Home Depot pay any sum of money, whether by way of levy, tax, interest, or penalty because of any rule, law, regulation, or ruling that The Home Depot shall be responsible for any payments to employees, subcontractors or
agents covered hereunder including but not limited to payments because of Worker’s Compensation settlements or reserves, or otherwise, Contractor agrees promptly upon demand to reimburse The Home Depot and/or Contractor hereby authorizes The
Home Depot to deduct and use a necessary amount from any sums then due or thereafter becoming due to Contractor from The Home Depot for any costs and expenses incurred by The Home Depot in negotiating the settlement or securing an adjudication.

  

	7.4.	Contractor is in sole control of its personnel and labor relations. Should any labor dispute arise between contractor and its employees, subcontractors, agents, or their
representatives, which in The Home Depot’s sole judgement interferes with The Home Depot’s business, The Home Depot may suspend this Agreement, by oral or written notice to Contractor, until The Home Depot is satisfied that
Contractor’s operation is free from involvement in any such dispute. The Home Depot shall not be liable to Contractor because of such suspension. Contractor agrees to notify The Home Depot of a threatened, impending, or actual labor dispute.

  

	8.	ACCOUNTING 

  

	8.1.	All sales, refunds, and credits shall be handled in accordance with The Home Depot’s systems and procedures as outlined in Exhibit C. In the event Contractor collects proceeds
of sales from customers, Contractor shall fully comply with and follow The Home Depot’s policies and procedures regarding the handling of cash, checks, and credit card sales as outlined in Exhibit C. Contractor shall indemnify The Home Depot
for all losses incurred by The Home Depot due to Contractor’s failure to comply. 

  

	8.2.	Contractor shall submit to The Home Depot’s designated office the then required documentation, which includes the customer’s acceptance of the work. The Home Depot shall
remit payment to Contractor for Services adequately performed, less any amounts then owed The Home Depot by Contractor pursuant to any terms of this Agreement. 

  

	8.3.	Contractor shall retain copies of all job-related paperwork including installation contracts with customers, quality assurance audits, customer approval forms, and lien waivers, for
at least three (3) years after the date of completion of all work performed by Contractor on behalf of The Home Depot. Contractor shall provide copies of any such paperwork within five (5) business days of receipt of request by The Home Depot, and
The Home Depot shall have the right to audit at any time Contractor’s files of such paperwork at The Home Depot’s expense. 

  

	8.4.	In the event any additional sums are advanced by The Home Depot to Contractor or made on behalf of Contractor for any reason whatsoever, Contractor shall pay on demand to The Home
Depot for such amounts and/or Contractor hereby authorizes The Home Depot to deduct such amounts from any sums then due or thereafter becoming due to Contractor. 

  

	9.	TAXES 

  

	9.1.	Contractor shall pay, accrue, and/or remit all ad valorem, license, franchise, occupation, income, sales, use, and any other taxes or imposts of every nature or description
whatsoever, presently or hereinafter imposed by any governmental authority upon the operation of Contractor’s business, and Contractor shall file all reports, make all returns, and secure all licenses and permits with respect thereto.
Contractor shall know the tax consequences of furnishing and installing products for The Home Depot. Such furnish and install service sales made to The Home Depot are generally not for resale and no resale certificate will be issued. The only time
said resale certificate will be issued is upon review by The Home Depot USA where the installation job type by law does not qualify as a real property improvement or is taxable to the property owner by law. The Home Depot USA shall collect all
retail sales taxes if and when applicable, from customers and shall remit such taxes and file all reports with the appropriate governmental agencies. 

  

	9.2.	Should the present system of handling such retail sales tax returns and payments be changed for any reason whatsoever, the Contractor shall make its own returns and shall make
payments of such taxes in the manner required by law. 

  

	10.	INSURANCE 

  

	10.1.	 Contractor during the term of this Agreement shall at its sole cost and expense maintain Commercial General Liability Insurance (including coverage for personal injury,
property damage and completed operations) and Automobile Liability Insurance with the limits set forth in Exhibit C. All such policies shall be written in the form known to the insurance industry as an occurrence policy, which policy shall contain
an endorsement whereby the insurer extends the coverage thereunder to the extent necessary to include the contractual liability of Contractor arising by reason of the indemnity provisions of this Agreement, and shall be issued with The Home Depot as
an additional insured. 

  

	10.2.	 Contractor shall comply with all applicable Worker’s Compensation laws and provide Worker’s Compensation Insurance for all persons employed by it in connection with
the business conducted pursuant to this Agreement and shall pay any and all contributions, taxes, and costs of such insurance and benefits payable thereunder which are required to be withheld and/or paid by any employer under the provisions of any
applicable present or future law, or regulation. 

  

	10.3.	 All policies of insurance which Contractor must provide pursuant to the provisions of this Agreement, except Worker’s Compensation Insurance, shall be issued by insurance
carriers approved by The Home Depot and shall be in form satisfactory to The Home Depot. All policies shall contain an endorsement whereby the carrier agrees that its insurance is primary and not contributory with or in excess of any coverage The
Home Depot may carry. Contractor shall deliver to The Home Depot certificates of all policies of insurance upon the commencement date of this Agreement and thereafter, not less than ten (10) days prior to the expiration dates of said policies. Each
policy shall provide that it cannot be canceled or materially changed except on thirty (30) days’ notice by the insurance carrier to The Home Depot. 

  

	11.	LIABILITY; INDEMNIFICATION; AND LIMITATIONS OF LIABILITY 

  

	11.1.	 In addition to Contractor’s other obligations concerning liability under this Agreement, Contractor shall be fully liable for any loss, theft, destruction of, or damage
to, the merchandise or property of The Home Depot, any of The Home Depot’s customers, or such customer’s clients resulting from Independent Contractor’s acts or omissions, or the acts or omissions of Independent Contractor, or the
acts of omissions of Independent Contractor’s employees, agents, or subcontractors. 

  

	11.2.	  Contractor assumes all liability for, and shall defend, indemnify, and hold harmless The Home Depot and its parents, subsidiaries, affiliates, officers,
directors, employees, agents, successors, and assigns (each, an “Indemnified Party”) from and against any and all liabilities, obligations, losses, damages, penalties, claims, demands, actions, suits, costs, and expenses (including,
without limitation, reasonable legal fees and expenses), arising from any claims made by others, of whatsoever 

  

	 	 
kind or nature, imposed on, incurred by, or asserted against any Indemnified Party, resulting from, arising out of, or incurred with respect to:

  

	 	(a)	the breach by, or act or omission of, Contractor under this Agreement; and 

  

	 	(b)	any other matter as to which Contractor in other provisions of this Agreement has agreed to indemnify The Home Depot. 

  

	11.3.	 The Home Depot shall not be liable for any claim for death, damage, or injury of any type to persons resulting from an act or omission of Contractor. The Home Depot shall not
be liable for any claim for damage or injury to any materials or property owned, stored, held, or otherwise controlled by Contractor. The Home Depot shall not be liable for loss of, damage to, or interference with, Contractor’s business. The
Home Depot shall not be liable to Contractor for any special, indirect, incidental, exemplary, consequential, or punitive damages or loss of goodwill in any way relating to this Agreement, even if The Home Depot has been notified of the possibility
or likelihood of such damages occurring, and regardless of whether such liability is based in contract, tort, negligence, strict liability, or otherwise. Finally, The Home Depot shall not be liable to Contractor or Contractor’s employees,
agents, or subcontractors for any loss or damage resulting from termination of this Agreement. 

  
 For services provided in Florida only, one tenth of one percent of the contracted price for each installation shall be given as separate stated
consideration by The Home Depot to Contractor in consideration of Contractor’s indemnification of The Home Depot from liability for damages to persons or property caused in whole or in part by any act, omission, or default of The Home Depot as
provided above. For services provided in Florida only, the extent of such indemnity shall be monetarily limited to the amount equal to the coverage limits of insurance required in Section 10.1. 
  

	12.	DEFAULT 

  

	12.1. 	The occurrence of any one or more of the following shall be deemed an event of default under this Agreement: (a) the failure of Contractor to operate in accordance with Section 2 or
any material term of this Agreement, the abandonment of work hereunder, the failure of Contractor to pay any money due The Home Depot, or the failure of Contractor to provide The Home Depot with evidence of insurance required herein; (b) except as
set forth in Subsection (a), the failure of Contractor to perform any of the terms, covenants, and conditions hereof which is continuing ten (10) days after Contractor has received written notice from The Home Depot specifying the nature of such
default; (c) the conduct by Contractor hereunder of business (i) in a manner deemed by The Home Depot to be prejudicial to The Home Depot’s interest or (ii) in violation of the law; (d) the doing or permitting to be done of any act by
Contractor which creates a lien or claim therefore against any property of The Home Depot or its customers and failure of Contractor to satisfy, release or provide evidence of indemnification satisfactory to The Home Depot within ten (10) days of
receipt by Contractor of notification of said lien or claim or the filing of said lien or claim, whichever occurs first; (e) notwithstanding anything in this Agreement to the contrary, the levying of a writ of execution or attachment against the
property of The Home Depot or its customer as a result of any act or omission by Contractor and Contractor’s failure to satisfy, release, or discharge said writ within five (5) days from the date said writ was levied; (f) the making by
Contractor of an assignment for the benefit of creditors; (g) the institution of proceedings in a court of competent jurisdiction for the reorganization, liquidation, or involuntary dissolution of Contractor; or for its adjudication as a bankrupt or
insolvent; or if a receiver, trustee, or liquidator is appointed for the property of Contractor and said receiver, trustee, or liquidator appointed therein is not removed within thirty (30) days after written notice from The Home Depot to Contractor
to obtain such removal; or (h) the taking advantage by Contractor of any debtor relief proceedings under any present or future law, whereby the liabilities or obligations of Contractor are or are proposed to be reduced or payment thereof deferred.

  

	12.2.	  Upon any such event of default, which default remains uncured for the period set forth above, if any; (a) The Home Depot may, at its option, immediately
terminate this Agreement by written notice to Contractor and all rights of Contractor hereunder shall be terminated, provided, however, that in the event of any termination pursuant to this Section 12.2, The Home Depot shall not be relieved of any
obligation to pay Contractor for Services provided by Contractor hereunder, subject to The Home Depot’s right to reduce or adjust any payment due Contractor as otherwise provided herein; (b) The Home Depot may, at its option, in addition to any
other remedies available, cure such default or cause such default to be cured, and Contractor shall pay to The Home Depot upon demand a sum equal to the amount expended by The Home Depot therefore and/or Contractor hereby authorizes The Home Depot
to deduct such amount from any sums then due or thereafter becoming due to Contractor from The Home Depot; or (c) if the event of default arises from Contractor’s failure to provide The Home Depot with any document(s) required under this
Agreement including, but not limited to, failure to provide evidence of insurance coverage or required permits or licenses, The Home Depot, in addition to all other remedies set forth herein, may, from the date the event of default occurs until such
time as Contractor provides The Home Depot with the required document(s), retain all monies due to Contractor. Any such actions by The Home Depot shall not relieve Contractor from its continuing obligations to fully perform the covenants contained
herein. In the event of default by Contractor, all amounts 

  

	 	 
due to The Home Depot under this Agreement shall become immediately due and payable. Contractor shall give immediate notice to The Home Depot of an
occurrence or event of default. 

  

	12.3.	In addition to any and all other remedies, The Home Depot shall have the right to obtain specific performance, or an injunction against breach or threatened breach of this
Agreement, or a mandatory injunction to correct any breach which may have occurred or be threatened, it being agreed that Contractor’s relation to The Home Depot is such that the injury which might or could be occasioned to The Home Depot by
reason for a breach could not be compensated in money and might or could result in irreparable damage for which the ordinary forms of redress at law would not be sufficient protection or indemnity. 

  

	13.	CONTRACTOR AS AN INDEPENDENT CONTRACTOR 

  

	13.1.	It is expressly understood that Contractor, in its operations hereunder, is an independent contractor separate and distinct from The Home Depot. This Agreement shall not be
construed to create a partnership, joint venture, or franchise between The Home Depot and Contractor, nor to create between the parties the relation of employer and employee, principal and agent, or franchisor and franchisee.

  

	14.	MISCELLANEOUS 

  

	14.1.	The Home Depot, or its agents, may from time to time during the term of this Agreement, and for a period of six (6) months thereafter, during reasonable business hours, audit the
records of Contractor pertaining to this Agreement for compliance with this Agreement. 

  

	14.2.	Contractor authorizes The Home Depot to make an independent investigation of its background, police and criminal records, references, character, past employment and contracts,
education, medical and/or worker’s compensation claims. Contractor also acknowledges that The Home Depot may obtain a credit and/or financial report on Contractor. Contractor hereby releases and indemnifies The Home Depot from any demands,
claims, or liability arising from the gathering and use of the information required under this Section. Contractor agrees to perform criminal background checks through The Home Depot’s authorized company on all employees of Contractor and all
subcontractor(s) that would be assigned to perform any The Home Depot installation. Contractor will not assign to any The Home Depot installation an employee or subcontractor whose criminal background check reveals a criminal conviction. Contractor
will be responsible for the cost of all such background checks. Contractor agrees to submit a list of employees and subcontractors to The Home Depot on a monthly basis. This list must include a detailed copy of the background check evidencing a no
conviction record for each employee or subcontractor. 

  

	14.3.	Contractor shall not transfer, assign, pledge, encumber, or sublicense this Agreement, or Contractor’s interest in and to this Agreement, without the express prior written
consent of The Home Depot. The Home Depot shall have the right to transfer or assign this Agreement to a present or future parent, subsidiary, or affiliate. 

  

	14.4.	All notices or other communication shall be in writing and personally delivered or mailed by certified mail or by overnight courier, postage prepaid, to the addresses set forth
below. Either party may change its notice address by giving written notice to the other. Notices shall be deemed to have been served and given upon receipt. 

  

	14.5.	This Agreement, together with the Exhibits and attachments hereto, if any, and if applicable, The Home Depot’s then current and procedures constitute the entire Agreement
between the parties. Any prior agreements, promises, negotiations, or representations that may have been made or relied upon which are not expressly set forth in these documents are of no force or effect. This Agreement may only be amended or
modified by a writing signed by an authorized representative of The Home Depot and by Contractor. 

  

	14.6.	No provisions of this Agreement shall be waived or be construed to be waived by The Home Depot unless such waiver is in writing and signed by The Home Depot. No failure on the part
of The Home Depot to exercise any of the rights, remedies, and options granted hereunder, or to insist upon strict compliance by Contractor, and no custom or practice of the parties at variance with the terms hereof shall constitute any waiver of
The Home Depot’s rights to demand exact compliance with the terms hereof. A waiver by The Home Depot with respect to any specific default shall not affect nor impair the rights of The Home Depot with respect to any delay or omission to exercise
any right arising from any subsequent default. 

  

	14.7.	 The invalidity or unenforceability of any provision of this Agreement shall not impair the validity or enforceability of any other provision. The captions and
headings contained in this Agreement are for reference purposes only and shall not in any way affect the meaning or interpretation of this Agreement nor limit or amplify the terms and provisions hereof. The terms used in this Agreement shall include
the plural as well as the singular, and the liability of Contractor, if more than one, shall 

  

	 	 
be joint and several. All rights, privileges, and remedies conferred herein upon the parties shall be cumulative and are in addition to any rights, powers,
privileges, and remedies available to the parties by statute or otherwise at law or in equity. 

  

	14.8.	Should The Home Depot engage the services of an attorney to enforce any of its rights hereunder, or to collect any amounts due, Contractor shall pay The Home Depot for all
reasonable costs and expenses incurred, including reasonable attorney’s fees, as permitted by State law. Notwithstanding any other provision in this Agreement to the contrary, as a condition precedent to the institution of any lawsuit or
regulatory proceeding under this Agreement, all disputes under this Agreement shall be submitted to mediation utilizing a professional mediator selected by The Home Depot and Contractor. The mediation shall be conducted at a mutually agreed upon
time and at a mutually agreed upon location. The mediator’s costs and expenses shall be split equally. Only if the mediation is unsuccessful, or if The Home Depot and Contractor are unable to agree on a mediator or on the time and/or place of
the mediation within sixty (60) days of the date on which the dispute(s) began, shall the Home Depot or Contractor have the right to file any lawsuit or initiate any regulatory proceeding under this Agreement. 

  

	14.9.	Contractor shall not record this Agreement in any public office without the express prior written consent of The Home Depot. 

  

	14.10.	This Agreement shall be binding upon and shall inure to the benefit of the parties, their permitted successors and assigns. 

  

	14.11.	Time is of the essence of this Agreement. 

  

	14.12.	This Agreement shall be construed and enforced in accordance with the laws of the State of Georgia. 

  

	14.13.	Upon execution of this Agreement, Contractor acknowledges that he/she has read the entire Authorized SF&I Installer Handbook and all of its terms and conditions, including the
Indemnification and Insurance requirements, and agrees to the stated terms as a basis for future business with The Home Depot. Furthermore, Contractor agrees that the above referenced handbook shall be incorporated and become part of the Agreement
between the parties. 

  

									
					
	By:	 	 /s/ Daniel L Betts
	 	 	 	By:	 	 /s/ Frank Blake

	 	 	
	 	 	 	 	 	

	 Print Name:
	 	 Daniel L Betts
	 	 	 	 Print Name:
	 	 Frank Blake

	 Title:
	 	 President/ CEO
	 	 	 	 Title:
	 	 EVP, Business Dev & Corp.

	 Address:
	 	 Deck America Inc.
 1041 Cannons Ct.
 Woodbridge, VA 22191
	 	 	 	 Address:
	 	 Home Depot
 2455 Paces Ferry Rd.
 Atlanta, GA 30339

	 Date:
	 	 10/25/02
	 	 	 	 Date:
	 	 10/30/02

  

 Exhibit A 
  
 Products and Services 
  

	 	•	Wood decking 

  

	 	•	Composite decking (stock and special order SKUs carried by Home Depot, and possibly other SKUs not carried by Home Depot, subject to Home Depot’s approval)

  

 Exhibit B 
  

Market Areas/Stores 
  
 Deck America will provide the installation services in the following markets: 
  

	 	•	Market 43 – Washington DC / Baltimore metro area 

  

	 	•	Market 176 – Richmond, VA 

  

	 	•	Market 177 – Norfolk, VA 

  

	 	•	Additional markets may be added to Deck America’s service area if the parties mutually agree 

  

 Exhibit C 
  
 The Home Depot Authorized SF&I Installer Handbook 
  

 Exhibit D 
  
 Pricing 
  

	 	•	Prices at which Deck installation services are sold to Home Depot’s customers will be competitive, though not necessarily the lowest in the market. 

  

	 	•	Home Depot and Deck America will mutually agree on the installed retail prices charged to customers in each market (product plus labor). 

  

 Exhibit E 
  
 Fees 
  

	 	•	Lead generation fee payable to Home Depot: 15% of the total installation price charged to the customer. 

  

 Exhibit E-l 
  
 Marketing and Lead Generation 
  
 Customer leads shall be generated through: 
  

	 	•	Signage and other promotional material placed in Home Depot stores; 

  

	 	•	A kiosk that will promote Deck installation services, and potentially other Home Depot At-Home Services programs; 

  

	 	•	In store staffing provided by Deck America for the purpose of lead generation; 

  

	 	•	In store staffing provided by The Home Depot for the purpose of lead generation; 

  

	 	•	Promotion in Home Depot catalogs, tabs, and other mass media; 

  

	 	•	Direct marketing to segments of the Home Depot customer base and other prospects; 

  

	 	•	Home Depot shall maintain a toll-free telephone number to conduct Deck install business. 

  

	 	•	All Deck installation services provided by Deck America shall be marketed under the Home Depot At Home Services brand name. 

  

	 	•	All aspects of customer contact shall be branded under the Home Depot At Home Services name including in-store signs/displays, forms and sales promotional material, call center
telephone scripts, technician ID badges, and materials left behind at the customer’s home; all such contact materials shall be subject to Home Depot’s approval. 

  

 Exhibit F 
  
 Service Level Standards 
  
 The following service level standards shall be met or exceeded throughout the agreement period with Home Depot. If any of these standards
are not met, Home Depot will send notification, and the service partner should correct performance within 15 business days. 
  
 Minimum Hours of Operation 
  
 Service shall be provided during the following hours of operation (local time): 
  

					
	 •        In-home sales consultations:
	  	Monday – Friday:	  	8:00 AM – 7:00 PM
	 	  	Saturday:	  	8:00 AM – 5:00 PM
	 	  	Sunday:	  	Closed or by Customer Request
	 	  	Legal holidays:	  	Closed

  

					
	 •        Installation service:
	  	Monday – Friday:	  	8:00 AM – 7:00 PM
	 	  	Saturday:	  	8:00 AM – 5:00 PM
	 	  	Sunday:	  	Closed
	 	  	Legal holidays:	  	Closed

  
 Scheduling standards

  

	 	•	Must maintain sufficient appointment availability in a licensed computer application such that The Home Depot call center be able to schedule a sales appointment while the customer
is on the line during call center hours (no call backs) 

  
 Sales
consultation standards 
  

	 	•	Maximum lead time to perform sales consultation = 3 days (will make exclusions for extraordinary events (e.g., weather) and advertising events that Home Depot fails to communicate
to Deck America) 

  

	 	•	Maximum appointment window length = 2 hours 

  

	 	•	Percent of appointments kept within 2 hour window > 95% 

  

	 	•	Jobs sold as a percent of sales appointments > 20% 

  
 Service delivery standards 
  

	 	•	Maximum lead time to perform install = 30 days from signing of contract 

  

	 	•	Maximum appointment window = 2 hours 

  

	 	•	Percent of appointments kept within 2 hour window > 95% 

  

	 	•	Percent of customer service issues acknowledged within 48 hours > 95% 

  

	 	•	Percent of customer service issues open more than 30 days < 2% 

  

	 	•	Percent of customers who would recommend service to a friend > 95%

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00063-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00063-of-00352.parquet"}]]