Document:

Form of Carnival plc Performance-Based Restricted Stock Unit Agreement

 Exhibit 10.2 
 FORM OF CARNIVAL PLC 
 PERFORMANCE-BASED  

RESTRICTED STOCK UNIT AGREEMENT 
 THIS PERFORMANCE-BASED RESTRICTED STOCK UNIT AGREEMENT (this “Agreement”), dated as of [DATE] (the “Date of Grant”) is made by and between Carnival plc, a corporation
organized under the laws of England and Wales (the “Company”), and [NAME OF PARTICIPANT] (the “Participant”). 
 WHEREAS, the Company has adopted the [PLAN NAME] (the “Plan”), pursuant to which restricted stock units may be granted in respect of the Company’s ordinary shares, par value $1.66
per share (“Stock”); and 
 WHEREAS, the Compensation Committee of the Company (the
“Committee”) has determined that it is in the best interests of the Company and its stockholders to grant the restricted stock unit award provided for herein to the Participant subject to the terms set forth herein. 

NOW, THEREFORE, for and in consideration of the premises and the covenants of the parties contained in this Agreement, and for other good
and valuable consideration, the receipt of which is hereby acknowledged, the parties hereto, for themselves, their successors and assigns, hereby agree as follows: 
  

	1.	Grant of Restricted Stock Units. 

(a) Grant. The Company hereby grants to the Participant [NUMBER] restricted stock units (the “RSUs”) (the
“Target Amount”), on the terms and conditions set forth in this Agreement and as otherwise provided in the Plan. Each RSU represents the right to receive payment in respect of one share of Stock as of the Settlement Date (as defined
below), to the extent the Participant is vested in such RSUs as of the Settlement Date, subject to the terms of this Agreement and the Plan. 
 (b) Incorporation by Reference, Etc. The provisions of the Plan are hereby incorporated herein by reference. Except as otherwise expressly set forth herein, this Agreement shall be construed in
accordance with the provisions of the Plan and any interpretations, amendments, rules and regulations promulgated by the Committee from time to time pursuant to the Plan. Any capitalized terms not otherwise defined in this Agreement shall have the
definitions set forth in the Plan. The Committee shall have final authority to interpret and construe the Plan and this Agreement and to make any and all determinations under them, and its decision shall be binding and conclusive upon the
Participant and his legal representative in respect of any questions arising under the Plan or this Agreement. 
 (c)
Acceptance of Agreement. Unless the Participant notifies [CONTACT] in writing within 10 days after receipt of this Agreement that the Participant does not wish to accept this Agreement, the Participant will be deemed to have accepted this
Agreement and will be bound by the terms of the Agreement and the Plan. 

	2.	Terms and Conditions. 

(a) Performance Target. 
 (i) Subject to the Participant’s continued employment or service with the Company, a specified percentage of the RSUs shall vest if both (A) the Participant remains in continuous employment or
continuous service with the Company on [END YEAR], and (B) the Company achieves EPS growth (as measured by the extent to which the Company’s EPS for fiscal [END YEAR] exceeds the Company’s EPS for fiscal [BEGINNING YEAR]) equal to or
in excess of the amounts set forth on Exhibit A (the “Performance Target”). Unless provided otherwise by the Committee, the Participant shall be deemed to not be in continuous employment or continuous service if the
Participant’s status changes from employee to non-employee, or vice-versa. The actual number of RSUs that may vest may range from zero to 200% of the Target Amount based on the extent to which the Performance Target is achieved, in accordance
with the methodology set out on Exhibit A. If the Company does not achieve the minimum Performance Target as set out on Exhibit A, then no RSUs shall vest and all RSUs shall be cancelled in their entirety and no vesting shall occur unless and
until the Committee certifies that the Performance Target has been met (the “Certification”). 
 (ii) At any
time following the Date of Grant, the Committee may make adjustments or modifications to the Performance Target and the calculation of the Performance Target as it determines in its sole discretion, in order to avoid dilution or enlargement of the
intended benefits to be provided to the Participant under this Agreement, to reflect the following events: (A) asset write-downs; (B) litigation or claim judgments or settlements; (C) the effect of changes in tax laws, accounting
principles, or other laws or regulatory rules affecting reported results; (D) any reorganization and restructuring programs; (E) extraordinary nonrecurring items as described in Accounting Standards Codification Topic 225-20 (or any
successor pronouncement thereto) and/or in management’s discussion and analysis of financial condition and results of operations appearing in the Company’s annual report to stockholders for the applicable year; (F) acquisitions or
divestitures; (G) foreign exchange gains and losses; (H) discontinued operations and nonrecurring charges; (I) a change in the Company’s fiscal year; and/or (J) any other specific, unusual or nonrecurring events. 

(b) Settlement. The obligation to make payments and distributions with respect to RSUs shall be satisfied through the issuance of
one share of Stock for each vested RSU, less applicable withholding taxes (the “settlement”), and the settlement of the RSUs may be subject to such conditions, restrictions and contingencies as the Committee shall determine. The
RSUs shall be settled as soon as practicable after the RSUs vest (as applicable, the “Settlement Date”), but in no event later than March 15 of the year following the calendar year in which the RSUs vested. Notwithstanding the
foregoing, the payment dates set forth in this Section 2(b) have been specified for the purpose of complying with the provisions of Section 409A of the Code (“Section 409A”). To the extent payments are made during the
periods permitted under Section 409A (including any applicable periods before or after the specified payment dates set forth in this Section 2(b)), the Company shall be deemed to have satisfied its obligations under the Plan and shall be
deemed not to be in breach of its payments obligations hereunder. 
 (c) Dividends and Voting Rights. Each outstanding
RSU shall be credited with dividend equivalents equal to the dividends (including extraordinary dividends if so determined by the Committee) declared and paid to other shareholders of the Company in respect of one share of Stock. On the Settlement
Date, such dividend equivalents in respect of each vested RSU shall be settled by delivery to the Participant of a number of shares of Stock equal to the quotient 

  
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obtained by dividing (i) the aggregate accumulated value of such dividend equivalents by (ii) the Fair Market Value of a share of Stock on the applicable vesting date, rounded down to
the nearest whole share, less any applicable withholding taxes. No dividend equivalents shall be accrued for the benefit of the Participant with respect to record dates occurring prior to the Date of Grant, or with respect to record dates occurring
on or after the date, if any, on which the Participant has forfeited the RSUs. The Participant shall have no voting rights with respect to the RSUs or any dividend equivalents. 

 

	3.	Termination of Employment or Service with the Company. 

 (a) Termination by the Company for Cause. If the Participant’s employment or service with the Company terminates for Cause, then all outstanding RSUs shall immediately terminate on the date of
termination of employment or service. 
 (b) Death or Disability. If the Participant’s employment or service with
the Company terminates due to the Participant’s death or is terminated by the Company due to the Participant’s Disability, then the Participant shall be deemed to have vested on the date of termination in a number of RSUs equal to the
product of (i) the Target Amount of RSUs multiplied by (ii) a fraction, the numerator of which is the number of days elapsed during the period commencing on December 1, [BEGINNING YEAR] through and including the date of termination,
rounded down to the nearest whole RSU, and the remaining unvested portion of the RSUs shall terminate on the date of termination of employment or service. The vested RSUs (and any associated dividend equivalents) shall be settled in accordance with
Section 2(b) and 2(c), respectively. 
 (c) Other Termination. If the Participant’s employment or service with
the Company terminates for any reason other than as otherwise described in the foregoing provisions of this Section 3 (whether due to voluntary termination, Retirement, termination by the Company without Cause, or otherwise), then all
outstanding RSUs shall immediately terminate on the date of termination of employment or service. 
 Except as otherwise provided in
Section 3(b), in no event shall any RSUs be settled unless and until both (i) at least the threshold Performance Target is achieved, and (ii) the Certification occurs. 

 

	4.	Miscellaneous. 

 (a)
Compliance with Legal Requirements. The granting and settlement of the RSUs, and any other obligations of the Company under this Agreement, shall be subject to all applicable federal, state, local and foreign laws, rules and regulations and
to such approvals by any regulatory or governmental agency as may be required. If the settlement of the RSUs would be prohibited by law or the Company’s dealing rules, the settlement shall be delayed until the earliest date on which the
settlement would not be so prohibited. 
 (b) Transferability. Unless otherwise provided by the Committee in writing, the
RSUs shall not be transferable by the Participant other than by will or the laws of descent and distribution. 
 (c)
Clawback/Forfeiture 
 (i) Notwithstanding anything to the contrary contained herein, in the event of a material
restatement of the Company’s issued financial statements, the Committee shall 

  
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review the facts and circumstances underlying the restatement (including, without limitation any potential wrongdoing by the Participant and whether the restatement was the result of negligence
or intentional or gross misconduct) and may in its sole discretion direct the Company to recover all or a portion of any income or gain realized on the settlement of the RSUs or the subsequent sale of shares of Stock acquired upon settlement of the
RSUs with respect to any fiscal year in which the Company’s financial results are negatively impacted by such restatement. If the Committee directs the Company to recover any such amount from the Participant, then the Participant agrees to and
shall be required to repay any such amount to the Company within 30 days after the Company demands repayment. In addition, if the Company is required by law to include an additional “clawback” or “forfeiture” provision to
outstanding awards, under the Dodd-Frank Wall Street Reform and Consumer Protection Act or otherwise, then such clawback or forfeiture provision shall also apply to this Agreement as if it had been included on the Date of Grant and the Company shall
promptly notify the Participant of such additional provision. In addition, if a Participant has engaged or is engaged in Detrimental Activity after the Participant’s employment or service with the Company or its subsidiaries has ceased, then
the Participant, within 30 days after written demand by the Company, shall return any income or gain realized on the settlement of the RSUs or the subsequent sale of shares of Stock acquired upon settlement of the RSUs. 

(ii) For purposes of this Agreement, “Detrimental Activity” means any of the following: (i) unauthorized disclosure
of any confidential or proprietary information of the Combined Group, (ii) any activity that would be grounds to terminate the Participant’s employment or service with the Combined Group for Cause, (iii) whether in writing or orally,
maligning, denigrating or disparaging the Combined Group or their respective predecessors and successors, or any of the current or former directors, officers, employees, shareholders, partners, members, agents or representatives of any of the
foregoing, with respect to any of their respective past or present activities, or otherwise publishing (whether in writing or orally) statements that tend to portray any of the aforementioned persons or entities in an unfavorable light, or
(iv) the breach of any noncompetition, nonsolicitation or other agreement containing restrictive covenants, with the Combined Group. For purposes of the preceding sentence the phrase “the Combined Group” shall mean “any member of
the Combined Group or any Affiliate”. 
 (d) No Rights as Stockholder. The Participant shall not be deemed for any
purpose to be the owner of any shares of Stock subject to the RSUs. 
 (e) Tax Withholding. All distributions under the
Plan are subject to withholding of all applicable federal, state, local and foreign taxes, and the Committee may condition the settlement of the RSUs on satisfaction of the applicable withholding obligations. 

(f) Waiver. Any right of the Company contained in this Agreement may be waived in writing by the Committee. No waiver of any right
hereunder by any party shall operate as a waiver of any other right, or as a waiver of the same right with respect to any subsequent occasion for its exercise, or as a waiver of any right to damages. No waiver by any party of any breach of this
Agreement shall be held to constitute a waiver of any other breach or a waiver of the continuation of the same breach. 
 (g)
Notices. Any written notices provided for in this Agreement or the Plan shall be in writing and shall be deemed sufficiently given if either hand delivered or if sent by fax or overnight courier, or by postage paid first class mail. Notices
sent by mail shall be deemed received three business days after mailing but in no event later than the date of actual receipt. Notices shall be directed, if to the Participant, at the Participant’s address indicated by the Company’s
records, or if to the Company, at the Company’s principal executive office. 

  
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 (h) Severability. The invalidity or unenforceability of any provision of this
Agreement shall not affect the validity or enforceability of any other provision of this Agreement, and each other provision of this Agreement shall be severable and enforceable to the extent permitted by law. 

(i) No Rights to Employment. Nothing contained in this Agreement shall be construed as giving the Participant any right to be
retained, in any position, as an employee, consultant or director of the Company or its Affiliates or shall interfere with or restrict in any way the right of the Company or its Affiliates, which are hereby expressly reserved, to remove, terminate
or discharge the Participant at any time for any reason whatsoever. The rights and obligations of the Participant under the terms and conditions of the Participants office or employment shall not be affected by this Agreement. The Participant waives
all and any rights to compensation and damages in consequence of the termination of the Participant’s office or employment with any member of the Combined Group or any of its Affiliates for any reason whatsoever (whether lawfully or unlawfully)
insofar as those rights arise, or may arise, from the Participant’s ceasing to have rights under or the Participant’s entitlement to the RSUs under this Agreement as a result of such termination or from the loss or diminution in value of
such rights or entitlements. In the event of conflict between the terms of this Section 4(i) and the Participant’s terms of employment, this Section will take precedence. 

(j) Beneficiary. The Participant may file with the Committee a written designation of a beneficiary on such form as may be
prescribed by the Committee and may, from time to time, amend or revoke such designation. If no designated beneficiary survives the Participant, the Participant’s estate shall be deemed to be the Participant’s beneficiary. 

(k) Successors. The terms of this Agreement shall be binding upon and inure to the benefit of the Company and its successors and
assigns, and of the Participant and the beneficiaries, executors, administrators, heirs and successors of the Participant. 

(l) Entire Agreement. This Agreement and the Plan contain the entire agreement and understanding of the parties hereto with
respect to the subject matter contained herein and supersede all prior communications, representations and negotiations in respect thereto. No change, modification or waiver of any provision of this Agreement shall be valid unless the same be in
writing and signed by the parties hereto, except for any changes permitted without consent under Section 9 of the Plan. 

(m) Governing Law. This Agreement and any non-contractual obligations arising under or in connections with this Agreement shall be
governed by, and construed in accordance with, the laws of England. All disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

(n) Data Protection. By accepting the grant of the RSUs the Participant agrees and consents: 

(i) to the collection, use, processing and transfer by the Company of certain personal information about the Participant, including the
Participant’s name, home address and telephone number, date of birth, other employee information, details of the RSUs granted to the Participant, and of Stock issued or transferred to the Participant pursuant to this Agreement
(“Data”); and 

  
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 (ii) to the Company transferring Data to any subsidiary or Affiliate of the Company for the
purposes of implementing, administering and managing this Agreement; and 
 (iii) to the use of such Data by any person for such
purposes; and 
 (iv) to the transfer to and retention of such Data by third parties in connection with such purposes.

 (o) Headings. The headings of the Sections hereof are provided for convenience only and are not to serve as a basis
for interpretation or construction, and shall not constitute a part, of this Agreement. 
 IN WITNESS WHEREOF, the Company has
executed this Agreement as of the day first written above. 
  

			
	CARNIVAL PLC
		
	By:	 	  

		 	Name:
		 	Title:

  
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 Exhibit A 
 Performance Target Vesting Matrix 
 The percentage of the Target Amount of RSUs that shall
vest will be based upon the extent to which the Company’s EPS for fiscal [END YEAR] (“[END YEAR] EPS”) exceeds the Company’s EPS for fiscal [BEGINNING YEAR] (“[BEGINNING YEAR] EPS”), in accordance with the
following: 
 [INSERT PERFORMANCE-BASED CRITERIA FOR AWARD] 

  
 7Second Amended and restated 2004 Option Plan

 Exhibit 10.20 
 ASPECT SOFTWARE GROUP HOLDINGS LTD. 
 SECOND AMENDED AND RESTATED

 2004 OPTION PLAN 
 1. Purpose of Plan. This Second Amended and Restated 2004 Option Plan (the “Plan”) of Aspect Software Group Holdings Ltd., a company formed under the laws of the Cayman Islands
(the “Company”), is designed to provide incentives to such present and future employees of the Company or its subsidiaries (“Participants”), as may be selected in the sole discretion of the Committee, through the
grant of Options by the Company to Participants. This Plan is a compensatory benefit plan within the meaning of Rule 701 of the Securities Act of 1933, as amended, and, unless and until the Company’s ordinary shares are publicly traded, the
issuance of options to purchase Class A-2 Shares pursuant to the Plan and the issuance of Class A-2 Shares pursuant to such options are, to the extent permitted by applicable federal securities laws, intended to qualify for the exemption
from registration under Rule 701 of the Securities Act. 
 2. Definitions. Certain terms used in this Plan have the
meanings set forth below: 
 “Board” means the Company’s board of directors. 

“Cause” shall have the meaning ascribed to such term in any written employment agreement between the Company or any
Subsidiary of the Company and such Participant, or in the absence of any such written agreement, shall mean (i) the commission of a felony or any other act or omission involving dishonesty, disloyalty or fraud with respect to the Company or any
of its Subsidiaries or any of their customers, suppliers or other material business relations, (ii) conduct tending to bring the Company or any of its Subsidiaries into substantial public disgrace or disrepute, (iii) substantial and
repeated failure to perform duties as reasonably directed by the Board or its designees, (iv) gross negligence or willful misconduct with respect to the Company or any of its Subsidiaries, (v) any other material breach of (A) any
written agreement between the Company and such Participant evidencing the grant of any Option or (B) any written agreement governing the employment relationship between such Participant and the Company or any Subsidiary of the Company or
(vi) failure to comply in any material respect (including, without limitation, the making of any certifications required thereunder) with applicable laws, including, without limitation, the Securities Act of 1933, as amended, the Securities
Exchange Act of 1934, as amended, the Sarbanes-Oxley Act of 2002, as amended, or any of the rules or regulations promulgated under any of the foregoing laws. 
 “Class A-2 Shares” means the Company’s Class A-2 Non-Voting Ordinary Shares, par value $.00001 per share. 

“Code” means the Internal Revenue Code of 1986, as amended, and the regulations promulgated thereunder, as the same may
be amended from time to time. 

 “Committee” shall mean the committee of the Board which may be designated
by the Board to administer the Plan. The Committee shall be composed of two or more directors as appointed from time to time to serve by the Board. In the absence of the appointment of any such Committee, any action permitted or required to be taken
hereunder shall be deemed to refer to the Board. 
 “Competitive Activity” shall have the meaning ascribed to
“Competitive Business” in any written employment agreement between the Company or any Subsidiary of the Company and such Participant, or in the absence of any such written agreement, means, during the term of any Participant’s
employment with the Company or any of its Subsidiaries and during the one year period immediately following such Participant’s Termination Date, directly or indirectly owning any interest in, managing, controlling, participating in, consulting
with, rendering services for or in any manner engaging in any business anywhere in the world competing with the businesses of the Company or its Subsidiaries, as such businesses exist or are in process on such Participant’s Termination Date;
provided that the passive ownership of not more than 5% of the outstanding shares of any class of a corporation which is publicly traded will not be deemed to be a Competitive Activity, so long as such Participant has no active participation in the
business of such corporation. 
 “Disability” shall have the meaning ascribed thereto in Code
Section 22(a)(3). 
 “Effective Date” means March 1, 2004. 

“Fair Market Value” of an Option Share means the fair market value thereof as determined in good faith by the Committee
or, in the absence of the Committee, by the Board. 
 “IPO” means an initial public offering and sale of the
Company’s ordinary shares pursuant to an effective registration statement under the Securities Act. 

“Option” means any option enabling the holder thereof to purchase any shares of the Company’s Class A-2 Shares
granted by the Committee pursuant to the provisions of this Plan. 
 “Option Shares” means shares of the
Company’s Class A-2 Shares acquired pursuant to the exercise of any Option. 
 “Person” means an
individual, a partnership, a corporation, a limited liability company, an association, a joint share company, a trust, a joint venture, an unincorporated organization and a governmental entity or any department, agency or political subdivision
thereof. 
 “Retirement” shall mean a Participant’s retirement from employment of the Company or its
Subsidiaries, with the approval of the Board or its designee. 
 “Sale of the Company” means (i) any sale
or transfer by the Company or its Subsidiaries of all or substantially all (as defined under Delaware law) of their assets on a consolidated basis or (ii) any sale or transfer of all or substantially all of the Company’s outstanding share
capital (whether by merger, recapitalization, consolidation, reorganization, combination or otherwise). 
 “Securities
Act” means the Securities Act of 1933, as amended. 

  
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 “Subsidiary” means any corporation or other entity of which the securities
or other ownership interests having the voting power to elect a majority of the board of directors or other governing body are, at the time of determination, owned by the Company, directly or through one or more Subsidiaries. 

“Termination Date” means the first date on which a Participant is no longer employed by the Company or its Subsidiaries
for any reason. 
 3. Grant and Exercise of Options. The Committee shall have the right and power to grant to any
Participant such Options at any time prior to the termination of this Plan in such quantity, at such price, on such terms and subject to such conditions that are consistent with this Plan and established by the Committee. Options granted under this
Plan shall be subject to such terms and conditions and evidenced by agreements as shall be determined from time to time by the Committee. Any Participant acquiring Class A-2 Shares pursuant to an Option shall be required to pay in full the
acquisition price related thereto. Options shall be exercisable at such time or times as the Committee shall determine; provided that no Options shall be exercisable prior to the consummation of an IPO. 

4. Administration of the Plan. 
 (a) The Committee shall have the power and authority to prescribe, amend and rescind rules and procedures governing the administration of this Plan, including, but not limited to the full power and
authority (i) to interpret the terms of this Plan, the terms of any Options granted under this Plan and the rules and procedures established by the Committee governing any such Options, (ii) to determine the rights of any person under this
Plan or the meaning of requirements imposed by the terms of this Plan or any rule or procedure established by the Committee, and (iii) to correct any defect or omission or reconcile any inconsistency in the Plan or in any written agreement
between the Company and a Participant evidencing the grant of any Option, (iv) to determine whether any Options are subject to and/or comply with the requirements of Section 409A of the Code or the regulations thereunder and (v) to
make all other determinations and take all other actions necessary or advisable for the implementation and administration of the Plan. Each action of the Committee shall be binding on all persons. It is the Company’s intent that the Options not
be treated as a nonqualified deferred compensation plan that fails to meet the requirements of Section 409A(a)(2), (3) or (4) of the Code and that any ambiguities in construction be interpreted in order to effectuate such intent.
Options under the Plan shall contain such terms as the Committee determines are appropriate to comply with the requirements of Section 409A of the Code. In the event that, after the issuance of an Option under the Plan, Section 409A of the
Code or the regulations thereunder are amended, or the Internal Revenue Service or Treasury Department issues additional guidance interpreting Section 409A of the Code, the Committee may modify the terms of any such previously issued Option to
the extent the Committee determines that such modification is necessary to comply with the requirements of Section 409A of the Code. Notwithstanding any provision to the contrary contained in this Plan or any separate written agreement between
the Company and any Participant with respect to any Option granted to this Plan, any unvested Options that do not become vested immediately prior to, or in connection with, any Termination Event shall be forfeited and cancelled with concurrent
effect upon the consummation of any such transaction, 

  
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and no Participant nor any other Person shall have any further rights or obligations with respect to such forfeited options. 

(b) To the extent that any compensation or benefits payable under this Plan constitute nonqualified deferred compensation within the
meaning of Section 409A of the Code, this Plan shall be deemed to incorporate the terms and conditions required by Code Section 409A and Department of Treasury regulations. To the extent applicable, this Plan shall be interpreted in
accordance with Code Section 409A and Department of Treasury regulations and other interpretive guidance issued thereunder. With respect to any compensation or benefits payable under this Plan that may be subject to Code Section 409A and
related Department of Treasury guidance, the Company may in its sole discretion adopt such amendments to this Plan or adopt other policies or procedures (including amendments, policies and procedures with retroactive effect), or take such other
actions as the Company deems necessary or appropriate to (i) exempt the compensation and benefits payable under this Plan from Code Section 409A and/or preserve the intended tax treatment of the compensation and benefits provided with
respect to this Plan or (ii) comply with the requirements of Code Section 409A and related Department of Treasury guidance. 
 (c) Notwithstanding anything to the contrary in this Plan, no compensation or benefits, including without limitation any severance payments, shall be paid to Participant during the 6-month period
following Participant’s “separation from service” (within the meaning of Code Section 409A(a)(2)(A)(i)) to the extent that the Company determines that paying such amounts at the time or times indicated in this Plan would cause
Participant to incur additional taxes under Code Section 409A. If the payment of any such amounts is delayed as a result of the previous sentence, then on the first day following the end of such 6-month period, the Company will pay Participant
a lump-sum amount equal to the cumulative amount that would have otherwise been payable to Participant during such 6-month period. 
 5. Limitation on the Aggregate Number of Class A-2 Shares. The number of Class A-2 Shares with respect to which Options may be granted under this Plan (and which may be issued upon the
exercise or payment thereof)) shall not exceed, in the aggregate, 10,000,000 Class A-2 Shares (as equitably adjusted pursuant to Section 8 hereof). 
 6. Incentive Stock Options. Neither the Committee nor the Board shall have the authority to grant incentive stock options (within the meaning of Section 422 of the Code) under this Plan.

 7. Listing, Registration and Compliance with Laws and Regulations. Each Option shall be subject to the requirement
that if at any time the Committee shall determine, in its discretion, that the listing, registration or qualification of the shares subject to the Option upon any securities exchange or under any federal, state or foreign securities or other law or
regulation, or the consent or approval of any governmental regulatory body, is necessary or desirable as a condition to or in connection with the granting of such Option or the issue or purchase of shares thereunder, no such Option may be exercised
or paid in Class A-2 Shares in whole or in part unless such listing, registration, qualification, consent or approval (a “Required Listing”) shall have been effected or obtained, and the holder of each such Option will supply
the Company with such certificates, representations and information as the Company shall request 

  
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which are reasonably necessary or desirable in order for the Company to obtain such Required Listing, and shall otherwise cooperate with the Company in obtaining such Required Listing. In the
case of officers and other persons subject to Section 16(b) of the Securities Exchange Act of 1934, as amended, the Committee may at any time impose any limitations upon the exercise of an Option which, in the Committee’s discretion, are
necessary or desirable in order to comply with Section 16(b) and the rules and regulations thereunder. If the Company, as part of an offering of securities or otherwise, finds it desirable because of federal, state or foreign regulatory
requirements to reduce the period during which any Option may be exercised, the Committee may, in its discretion and without the consent of the holders of any such Option, so reduce such period on not less than 15 days’ written notice to the
holders thereof. 
 8. Adjustment for Change in Class A-2 Shares. In the event of a reorganization,
recapitalization, share split, share dividend, combination of shares, merger, consolidation or other change in the Class A-2 Shares, the Committee shall make appropriate changes in the number and type of shares authorized by this Plan, the
number and type of shares covered by outstanding Options and the prices specified therein. 
 9. Taxes. The Company shall
be entitled, if necessary or desirable, to withhold (or secure payment from the Participant in lieu of withholding) the amount of any withholding or other tax due from the Company with respect to any amount payable and/or shares issuable under this
Plan, and the Company may defer such payment or issuance unless indemnified to its satisfaction. 
 10. Termination and
Amendment. The Committee at any time may suspend or terminate this Plan and make such additions or amendments as it deems advisable under this Plan, except that it may not, without further approval by the Company’s shareholders,
(a) increase the maximum number of shares as to which Options may be granted under this Plan, except pursuant to Section 8 above or (b) extend the term of this Plan; provided that, subject to Section 7
hereof, the Committee may not change any of the terms of a written agreement with respect to an Option between the Company and the holder of such Option (including the terms and conditions of the Plan incorporated therein) without the approval of
the holder of such Option. No Options shall be granted hereunder after February 28, 2014. 
 11. Participant
Acknowledgments. In connection with the grant of any Option pursuant to this Plan, each Participant acknowledges and agrees, that as a condition to any such grant: 
 (a) Neither the grant of any Option nor any provision contained in this Plan or in any written agreement evidencing the grant of any Option shall entitle such Participant to remain in the employment of
the Company or its Subsidiaries or affect the right of the Company to terminate any Participant’s employment at any time for any reason. 
 (b) Such Participant will have consulted, or will have had an opportunity to consult with, independent legal counsel regarding his or her rights and obligations under this Plan and any written agreement
evidencing any grant of any Option and he or she fully understands the terms and conditions contained herein and therein. 

  
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 12. Treatment of Options Upon Termination 

(a) Cancellation of Option Upon Termination for Cause, Etc. In the event of a Participant’s resignation, termination for Cause
or participation in a Competitive Activity (any of the foregoing, a “Section 12(a) Termination”), any Options granted pursuant to any agreement between the Company and the holder of such Options will automatically expire and be
cancelled as of the Termination Date (without any payment to be made by the Company) and may not be exercised under any circumstance. 
 (b) Termination of Vested Options Upon a Post-IPO Termination Without Cause, Etc. On or after the effective date of an IPO, in the event of a Participant’s termination for any reason other
than a Section 12(a) Termination (including any termination without Cause or upon such Participant’s death, Disability or Retirement), such Participant’s vested Options will remain outstanding as of the Termination Date. Any such
vested Options will automatically expire and be cancelled (without any payment to be made by the Company) on the earlier of (i) 30 days after the Termination Date (provided such period shall be extended to six (6) months after the
Termination Date in the event of such Participant’s termination due to death or Disability) and (ii) the close of business on the seventh anniversary of the grant of such Options. 

(c) Termination of Vested Options Upon a Pre-IPO Termination Without Cause, Etc. Prior to the effective date of an IPO, in the
event of a Participant’s termination for any reason other than a Section 12(a) Termination (including any termination without Cause or upon such Participant’s death, Disability or Retirement), then such Participant’s vested
Options will automatically expire and be cancelled for a cash payment equal to the aggregate of the excess, if any, of (i) the Fair Market Value of the Class A-2 Shares underlying any such vested Option minus (ii) the
exercise price of such vested Option. If the aggregate exercise price of any particular vested Option exceeds the aggregate Fair Market Value of the Class A-2 Shares underlying such vested Option, such Participant shall not be entitled to any
payment in connection with the expiration and cancellation of such vested Option. 
 (d) Payment. In connection with any
payment required pursuant to Section 12(c), the Company will deliver written notice to such Participant within 10 business days of the Termination Date describing the number of vested Options, the aggregate cash payment to be paid for
such vested Options and the date such cash payment will be made (which payment shall be made, except as set forth in the following sentence, no later than 30 days following the Termination Date). The Company shall pay for such Option cancellation
first by offsetting indebtedness or obligations owed by the Participant to the Company or its Subsidiaries and second by check; provided that if such cash payment would (i) cause the Company to violate the Companies Law (2003 Revision) of the
Cayman Islands, or (ii) cause the Company to breach any agreement to which it or any of its Subsidiaries is a party relating to the indebtedness for borrowed money or any other material agreement ((i) and (ii) are collectively referred to
as the “Reasons for Deferral”), then the Company shall have the right to pay such amount as soon as no Reason for Deferral exists so long as the Company also pays interest at the prime rate (as published in The Wall Street
Journal on the date of Termination) for the deferral period at the time when such payment is made. 

  
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 13. Restrictions on Transfer of Options. No Participant will sell, transfer, assign,
pledge or otherwise transfer any interest in any Option, except by will or the laws of descent and distribution. Only a Participant or his legal guardian or representative may exercise any Option. 

14. Restrictions on Transfer of Option Shares. 
 (a) The certificates representing the Option Shares will bear any restrictive legends required under applicable securities laws. 
 (b) No holder of Option Shares may sell, transfer or dispose of any Option Shares (except pursuant to an effective registration statement under the Securities Act) without first delivering to the Company
an opinion of counsel reasonably acceptable in form and substance to the Company (which counsel shall be reasonably acceptable to the Company) that registration under the Securities Act is not required in connection with such transfer. 

(c) No holder of Option Shares will effect any public sale or distribution (including sales pursuant to Rule 144 of the Securities Act)
of any Option Shares or of any other equity securities of the Company, or any securities, options or rights convertible into or exchangeable or exercisable for such securities, during the seven days prior to and the 180-day period beginning on the
effective date of any underwritten public offering of the Company’s securities, except as part of such underwritten public offering. The restrictions on transfer set forth in this Section 14(c) shall continue with respect to each
Option Share and each other security, option or right described in the preceding sentence until the date on which such security has been transferred pursuant to an offering registered under the Securities Act or to the public through a broker,
dealer or market maker pursuant to the provisions of Rule 144 (other than Rule 144(k)) adopted under the Securities Act. 
 15.
Definition of Option Shares. For all purposes of this Plan, Option Shares will continue to be Option Shares in the hands of any holder other than such Participant (except for the Company or purchasers pursuant to an offering registered under
the Securities Act or purchasers pursuant to a Rule 144 transaction (other than a Rule 144(k) transaction occurring prior to the time of a closing of an IPO)), and each such other holder of Option Shares will succeed to all rights and obligations
attributable to such Participant as a holder of Option Shares hereunder and under any separate written agreement between the Company and such Participant. Option Shares will also include shares of the Company’s share capital issued with respect
to Option Shares by way of a share split, share dividend or other recapitalization. 
 16. Sale of the Company.

 (a) Any unvested Options will automatically expire and be cancelled upon the consummation of any Sale of the Company without
any payment to be made by the Company upon such expiration and cancellation. 
 (b) In the event of a Sale of the Company, the
Committee may, in its sole discretion, (i) vest any unvested Options, (ii) terminate and cancel any vested Options (including unvested Options that the Committee has determined should immediately vest) for a payment of (x) cash and/or
(y) consideration in the same form as that received by the holders of Class A-2 Shares, all in such amount as the Committee may determine, but not less than the aggregate of the excess, if 

  
 7 

 
any, of the Fair Market Value of the Class A-2 Shares (measured as of the date of such Sale of the Company) underlying any such vested Option minus the aggregate exercise price
of such vested Option or (iii) leave outstanding or convert any vested or unvested Options into options for shares of the acquiring entity’s capital stock with similar terms to the current Options; provided that for the purposes of clause
(iii), if the acquiring entity is not at the time subject to the requirements of the Exchange Act, the Company shall require as a condition to the closing of the Sale of the Company that the acquiring entity either (A) register those options as
a class of equity securities under the Exchange Act so that the holders of those converted options will become entitled to the periodic information required to be delivered under the Exchange Act to such security holders or (B) seek exemptive
relief from the United States Securities and Exchange Commission in accordance with the guidelines or any other requirements which apply at such time. If the aggregate exercise price of any particular vested Option exceeds the aggregate Fair Market
Value of the Class A-2 Shares underlying such vested Option, no Participant shall be entitled to any payment in connection with the termination and cancellation of such vested Option upon a Sale of the Company. 

17. Transfers in Violation of Plan. Any transfer or attempted transfer of any Option or Option Shares in violation of any
provision of this Plan shall be void, and the Company shall not record such transfer on its books or treat any purported transferee of such Option or Option Shares as the owner of such shares for any purpose. 

18. Information Rights. 
 (a) The Company shall, as and when requested by any Participant, provide to such Participant with access to (subject to customary confidentiality and/or access restrictions as may be reasonably imposed by
the Committee, including, without limitation, restricting access to such information to viewing at the office of the Company’s chief financial officer and preventing such Participant from making any copies thereof): 

(i) within a reasonable time prior to the time such Participant terminates his or her employment with the Company or its Subsidiaries (by
way of Retirement or otherwise) and so long as the Company receives reasonable notice of such termination, all relevant information with respect to such Participant’s Options that is material to the decision whether to terminate employment and
thereby forfeit the options in accordance with the terms of this Plan; 
 (ii) as soon as reasonably available, but in no event
within 60 days after the end of a quarterly accounting period in each fiscal year, unaudited consolidated statements of income and cash flows of the Company and its Subsidiaries for such quarterly period and for the period from the beginning of such
fiscal year through the end of such quarter, and an unaudited consolidated balance sheet of the Company and its Subsidiaries as of the end of such quarterly period, in each case prepared in accordance with generally accepted accounting principles
and setting forth in each case comparisons to the corresponding period in the preceding fiscal year; 
 (iii) within 120 days
after the end of a fiscal year, consolidated statements of income and cash flows of the Company and its Subsidiaries for such fiscal year, and a consolidated balance sheet of the Company and its Subsidiaries as of the end of such fiscal year,

  
 8 

 
in each case prepared in accordance with generally accepted accounting principles and setting forth in each case comparisons to the preceding fiscal year; 

(iv) such other information as is provided generally to all of the Company’s shareholders; and 

(v) access to the Company’s books and records, including corporate governance documents, to the same extent the Company is obligated
to make such books and records available to the Company’s shareholders. 
 (b) As a condition to the delivery to any
Participant of the information described in this Section 18, such Participant shall execute and deliver to the Company a confidentiality agreement applicable to such information in form and substance reasonable acceptable to the Company.

 (c) The provisions of this Section 18 will terminate upon the effective date of an IPO. 

19. Severability. Whenever possible, each provision of this Plan will be interpreted in such manner as to be effective and valid
under applicable law, but if any provision of this Plan is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceability will not affect any other
provision or any other jurisdiction, but this Plan will be reformed, construed and enforced in such jurisdiction as if such invalid, illegal or unenforceable provision had never been contained herein. 

20. Remedies. Each of the Company and any Participant will be entitled to enforce its rights under this Plan specifically, to
recover damages and costs (including reasonable attorneys’ fees) caused by any breach of any provision of this Plan and to exercise all other rights existing in its favor. Each Participant and the Company acknowledges and agrees that money
damages may not be an adequate remedy for any breach of the provisions of this Plan and that any party may in its sole discretion apply to any court of law or equity of competent jurisdiction (without posting any bond or deposit) for specific
performance and/or other injunctive relief in order to enforce or prevent any violations of the provisions of this Plan. 
 21.
Business Days. If any time period for giving notice or taking action hereunder expires on a day which is a Saturday, Sunday or holiday in the state in which the Company’s chief executive office is located, the time period shall be
automatically extended to the business day immediately following such Saturday, Sunday or holiday. 
 22. Governing Law.
The Companies Law (2003 Revision) of the Cayman Islands will govern all issues concerning the rights and obligations of the Company’s shareholders arising out of its Memorandum and Articles of Association. All other issues concerning this Plan
will be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without giving effect to any choice of law or conflict of law provision of rule (whether of the Commonwealth of Massachusetts or any other
jurisdiction) that would cause the application of the law of any jurisdiction other than the Commonwealth of Massachusetts. Each of the Company and each Participant submits to the co-exclusive jurisdiction of the United States District Court and any
Massachusetts state court sitting in Boston, Massachusetts over any lawsuit under this Plan and waives any objection based on venue or forum non conveniens with 

  
 9 

 
respect to any action instituted therein. Each of the Company and each Participant waives the necessity for personal service of any and all process upon it and consents that all such service of
process may be made by registered or certified mail (return receipt requested), in each case directed to such party in accordance with the notice requirements set forth in this Plan, and service so made will be deemed to be completed on the date of
actual receipt. Each of the Company and each Participant consents to service of process as aforesaid. Nothing in this Plan will prohibit personal service in lieu of the service by mail contemplated herein. 

23. Notices. Any notice required or permitted under this Plan or any agreement executed and delivered in connection with this Plan
shall be in writing and shall be either personally delivered, or mailed by first class mail, return receipt requested, to any Participant at the address indicated in the Company’s records for such Person, and to the Company at the address below
indicated: 
 Notices to the Company: 
 Aspect Software Group Holdings Ltd. 
 300 Apollo Drive 

Chelmsford, MA 01824 
 Attention: Chief Financial Officer and General Counsel 
 or such other address or to the attention
of such other person as the recipient party shall have specified by prior written notice to the sending party. Any notice under this Plan shall be deemed to have been given when so delivered or mailed. 

* * * * * 

  
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