Document:

Distributor Agreement, dated June 14, 2006

 Exhibit 10.43 
  

			
	Canon	  	Distributor Agreement

 Canon Business Imaging Solutions Group 
 Distributor Agreement 
  

			
	BETWEEN	  	 CANON AUSTRALIA PTY LIMITED ACN 005 002 951
 of
1 Thomas Holt Drive, North Ryde, New South Wales 2113
 (“Canon”)

		
	AND	  	 DATEC (PNG) LTD
 of Waigani Drive, Port
Moresby, National Capital District,
 PAPUA NEW GUINEA
 (“Distributor”)

 BACKGROUND 
  

	A.	Canon is Canon Inc’s sole authorised distributor in Australia, Papua New Guinea, New Zealand and the South Pacific. 

  

	B.	Canon and the Distributor have agreed that the Distributor will be appointed as a Distributor for Canon Business Imaging Solutions Group (“BISG”) Products on the terms and
conditions set out in this Agreement. 

 AGREEMENT 
  

	1.	Appointment 

  

	1.1	Canon appoints the Distributor as the exclusive, authorised Distributor for certain Canon BISG products in the Territory set out in Part 1 of the Schedule. 

 

	1.2	The appointment is by Canon’s BISG product division only, and is entirely independent of any relationship between the Distributor and any other Canon product division.

  

	1.3	The Distributor may not resell or service Canon BISG products outside the Territory without first obtaining Canon’s prior written consent. 

  

	1.4	The Distributor may not sell Products to anyone whom it knows, suspects or ought reasonably to suspect will resell the Products outside the Territory. 

  

	1.5	The Distributor will not during the term of this Agreement manufacture, promote, sell or otherwise deal with goods which are substantially comparable to, competitive with or
substitutable for the Products. 

  
  

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	Canon	  	Distributor Agreement

  

	2.	Term of Agreement and Holding Over 

  

	2.1	The Term of this Agreement will be for three (3) years from the commencement date set out in Part 2 of the Schedule. 

  

	2.2	If the Distributor continues to conduct the Distributor Business with the consent of Canon beyond the expiration of the Term referred to in Clause 2.1, both Canon and the
Distributor will continue to be bound by the Terms and Conditions of this Agreement. Either party may then terminate this Agreement by giving not less than six (6) months notice to the other. 

  

	3.	The Products 

  

	3.1	The Distributor may buy and resell in the Territory only the Canon BISG Products set out in Part 3.1 and Part 3.2 of the Schedule. 

  

	3.2	The Distributor will not be able to buy Canon BISG Products other than those set out in Part 3.1 and Part 3.2 of the Schedule, and the Distributor specifically acknowledges that it
may not buy those Products set out in Part 3.3 of the Schedule. 

  

	3.3.	If Canon’s BISG division adds new Products to its range, it is Canon’s discretion as to whether to make those Products available to the Distributor. If Canon makes further
Products available to the Distributor, it will notify the Distributor in writing, and Part 3 of the Schedule will be considered to have been amended accordingly. 

  

	3.4	The Distributor acknowledges that Canon may alter the Products set out in Part 3 of the Schedule because of factors including, but not limited to, the cessation of manufacture of
that Product, or reorganisation of Canon’s product divisions. 

  

	3.5	The Distributor acknowledges that Canon’s access to and rights to distribute the Products depends upon Canon’s arrangements with Canon Inc, which may vary from time to
time. The Distributor agrees that: 

  

	 	(a)	Canon shall not be liable to the Distributor for any breach of this Agreement which Canon may commit as a result of any change to Canon’s arrangements with Canon Inc which is
beyond Canon’s reasonable control; and 

  

	 	(b)	Canon may unilaterally amend this Agreement, by giving written notice to that effect to the Distributor, to any extent necessary to achieve conformity between this Agreement and the
arrangements between Canon Inc and Canon from time to time. 

  

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	Canon	  	Distributor Agreement

  

	4.	Mutual Business Interests, Development of Business and Canon Distributor Policy Manual 

  

	4.1	Canon and the Distributor acknowledge that the success of their respective businesses is dependant upon each party actively promoting their business, and Canon and the Distributor
agree that they will act in a fair, equitable, ethical and business like manner in all aspects of their business relationship, 

  

	4.2	The Distributor will actively promote the Distributor’s Business in the Territory and use his best endeavours in carrying on the Business in order to promote the mutual
business interests of Canon and the Distributor. 

  

	4.3	The Distributor will not, without Canon’s prior written consent, engage in any business other than the Distributor Business. Canon’s consent will not be withheld unless in
its reasonable opinion the other business is detrimental to the Distributor’s conduct of the Distributor Business. 

  

	4.4	The Distributor and Canon will also operate as far as is practicable in accordance with the practices and procedures set out in the Canon BISG Dealer Policy Manual used by Canon and
its Dealers in Australia, as amended from time to time. In the event of any inconsistency between the Canon BISG Dealer Policy Manual and this Agreement, this Agreement will prevail. 

  

	5.	Australian National Account and Government Account Customers 

  

	5.1	The Distributor and Canon acknowledge that Canon may have direct contractual relationships in Australia with various Australian resident corporations and government bodies that also
conduct business in the Territory. In order for Canon to fulfil its contractual obligations to those customers, Canon may be required to arrange for Products to be installed and serviced at premises of those customers which are located in the
Territory. 

  

	5.2	The Distributor agrees to provide all reasonable assistance to Canon in Canon’s fulfilment of those contractual arrangements. Without limiting the nature of this obligation,
the Dealer will when requested by Canon arrange to deliver and install such Products at premises located in its Territory. 

  

	5.3	The Distributor will also at Canon’s request enter into service arrangements directly with the customer, or provide service as Canon’s agent. 

  

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	Canon	  	Distributor Agreement

  

	5.4	In return for the Distributor providing the assistance set out in Clauses 5.2 and 5.3 Canon will reasonably and appropriately remunerate the Distributor in accordance with the
procedures set out in the Canon BISG Dealer Policy Manual. Dependent upon the nature of the assistance provided by the Distributor, the remuneration may consist of any or all of the following:- 

  

	 	(i)	Credits provided to the Distributor by Canon pursuant to the Copy Credit System referred to in the Canon BISG Dealer Policy Manual, which Canon warrants will be reviewed regularly
to ensure that they reasonably and appropriately remunerate the Distributor. 

  

	 	(ii)	Reasonable labour rates. 

  

	 	(iii)	Reimbursement of all travel and other expenses reasonably incurred by the Dealer. 

  

	6.	Price 

  

	6.1	The price for the Products will be the price set out in the relevant Canon Dealer Price List (as applicable to Australian resident Canon BISG Dealers) in force at the time the
Product is ordered. 

  

	6.2	Canon may amend the Canon Dealer Price List at any time: 

  

	 	(i)	For price increases, by giving not less than thirty (30) days written notice. 

  

	 	(ii)	For price decreases, by giving not less than seven (7) days written notice. 

  

	6.3	Canon will sell Products to the Distributor as a wholesale customer. 

  

	6.4	Canon may from time to time provide details of Recommended Retail (or Resale) Prices (“RRP”) for Products. A RRP is a recommendation only and the Distributor must
determine its own selling price, and the prices (if any) which it wishes to include in advertisements, promotional and other selling material. 

  

	7.	Invoicing and Payment 

  

	7.1	Canon will forward to the Distributor an invoice for all Products delivered. 

  

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	Canon	  	Distributor Agreement

  

	7.2	The Distributor must notify Canon of any disputed item on the invoice by the later of seven (7) days from the date of delivery to the Distributor or thirty (30) days of
the invoice date. 

  

	7.3	Canon will forward to the Distributor a statement once each month, setting out the total amount due to Canon. 

  

	7.4	The Distributor must pay the total amount which is not in dispute on the statement on or before the last business day of the month following the date of the statement. If not, Canon
may in addition to any other rights which it may have, do any or all of the following:- 

  

	 	(i)	Charge the Distributor interest at a rate three (3) per cent above the then current Benchmark rate. 

  

	 	(ii)	Refuse to make any further delivery of Products to the Distributor. 

  

	 	(iii)	Require cash payment before making any further delivery of Products to the Distributor. 

  

	7.5	If the Distributor disputes any amount on the monthly statement, then, in addition to any notice it may have given pursuant to Clause 7.2, it must provide to Canon a written
reconciliation within fourteen (14) days of the date of the statement, setting out details of the amounts in dispute and the reasons why the relevant amounts are in dispute. 

  

	8.	Transfer of Ownership (“Title”) and Risk 

  

	8.1.1	All risk in the Products will pass to the Distributor when the Products are unloaded from Canon’s delivery vehicle at the address specified for delivery on the
Distributor’s order. The delivery address must be that of a Customs Agent or Freight Forwarder on mainland Australia. 

  

	8.1.2	All delivery costs and expenses, including but not limited to storage, transportation, insurance and freight, will be borne by the Distributor. 

  

	8.2	Legal and equitable title to the Products will remain with Canon until Canon has received payment in full for all amounts due, including: 

  

	 	(a)	The Purchase Price for the Products, together with any interest payable. 

  

	 	(b)	All other amounts owing to Canon by the Distributor on any account whatsoever, whether or not such sums have become due for payment. 

  

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	Canon	  	Distributor Agreement

  

	 	(c)	All amounts owing to any related corporation of Canon by the Distributor on any account whatever, whether or not such sums have become due for payment. 

  

	8.3	Where payment is to be made by instalments the full purchase price of the Products will be deemed not to have been paid until such time as all instalment payments together with any
amounts due in respect of interest have been made. 

  

	8.4	Until property and ownership in the Products pass to the Distributor in accordance with this Clause 8; 

  

	 	(a)	the Distributor shall hold the Products as fiduciary bailee and agent for Canon; and 

  

	 	(b)	the Products shall be stored separately from any other assets, marked in such a way that they are clearly identifiable as Canon’s property and kept in a manner which enables
them to be identified and cross-referenced to particular invoices. 

  

	8.5	Without prejudice to any other rights held by Canon under this Agreement or at law, in the event of any default in payment of the amounts referred to in sub-clause 8.2 above, Canon
shall have the right by its employees, servants or agents to enter without notice at any time upon any land or building, vehicle or vessel or other place upon which the Products are reasonably thought to be situated to do all things necessary in
order to take possession of the Products, including dismantling anything into which the Products or any of them have been incorporated. The Distributor shall be liable for all Canon’s costs of whatsoever nature of and associated with the
exercise of this right and such costs shall be payable on demand. 

  

	8.6	Unless otherwise notified in writing, the Distributor may sell the Products by way of bona fide sale in the ordinary course of business on its standard terms and conditions but may
not otherwise deal with, sell, part with possession of, change the character of, convert or otherwise dispose of or handle any of the Products sold hereunder until property and ownership therein have passed to the Distributor in accordance with this
Clause 8. 

  

	8.7	Where any of the Products are sold by the Distributor before property and ownership therein have passed to the Distributor in accordance with this Clause 8, that sale will
constitute a sale by the Distributor of Canon’s property. The proceeds of any Products sold shall be kept in a separate bank account and shall not be mixed with any other moneys, including funds of the Distributor. 

  

	8.8	This Clause 8 shall apply notwithstanding the granting of any credit to the Distributor by Canon. 

  

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	9.	Securities 

  

	9.1	At all times during the Term the Distributor will provide to Canon security of types and to a level reasonably required by Canon. 

  

	9.2	Should the Distributor at any time not provide security in accordance with this Clause, Canon may, in addition to any other rights it may have, withhold supply of further Products
to the Distributor. 

  

	10.	Product Warranty 

  

	10.1	Canon warrants to the Distributor that for a period of ninety (90) days from the date of the Distributor’s invoice to the customer for the Product, the Product will be
free from defects in material and workmanship under normal use and service. In respect of consumable items, this warranty only applies to defects existing at the time of first use of the consumable item. 

  

	10.2	In respect of a warranty claim by the Distributor or by a purchaser of the Products from the Distributor, the Distributor will provide to Canon: 

  

	 	(i)	a copy of any sales invoice from the Distributor to the purchaser; 

  

	 	(ii)	evidence of the date of delivery by Canon to the Distributor; 

  

	 	(iii)	the date when the defect was first brought to the Distributor’s attention; 

  

	 	(iv)	the serial number and meter reading (if any) when the product was installed at the customer’s premises; 

  

	 	(v)	a description of the defect and any defective parts; 

  

	 	(vi)	a copy of the Distributor’s records showing all details of any inspection or repair carried out by the Distributor. 

  

	10.3	The Distributor will pay freight, insurance and other charges to return defective Products to Canon. Canon will pay freight, insurance and other charges to return repaired or
replaced Products to the Distributor. 

  

	10.4	The Distributor’s sole remedy for a breach of a warranty contained in Clause 9.1 is to require Canon to repair, or if repair is impossible or Canon agrees, to replace the
relevant product at Canon’s cost. 

  

	10.5	Canon excludes any other liability to the Distributor in respect of the Products supplied pursuant to this Agreement. 

  

	10.6	The Distributor agrees to co-operate, at Canon’s request, with any Canon International Warranty Scheme applicable to the Products which may exist from time to time.

  

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	11.	Training - Service 

  

	11.1	Canon will provide to the Distributor free of charge a service training course for the number of service engineers Canon designates as appropriate for each Canon Product.

  

	11.2	Canon will provide at its expense each service engineer who completes the relevant service training course with one service manual for that model of Canon Product.

  

	12.	Advice and Provision of Trained Personnel 

 Canon shall provide to
the Distributor from time to time such management and administrative advice and assistance as Canon considers appropriate in the following areas: sales, promotion, advertising, marketing, merchandising, equipment, technical matters, layout and
colour schemes, management and administration. The method in which and the location at which Canon will provide such advice or assistance is at Canon’s discretion. 
  

	13.	Servicing of Products 

  

	13.1	The Distributor will at its own expense provide services for the installation, support, maintenance and repair of Products sold by the Distributor. 

  

	13.2	The Distributor agrees that in order to provide an acceptable level of service to customers it will comply with all reasonable directions and instructions from Canon and in
particular will: 

  

	 	(i)	Maintain a stock of spare parts to at least the level reasonably specified by Canon from time to time as being necessary to properly service the Distributor’s customers.

  

	 	(ii)	Use only genuine Canon spare parts and consumables. 

  

	 	(iii)	Employ an adequate number of service technicians who meet product knowledge and competence levels as reasonably specified by Canon from time to time. 

  

	 	(iv)	Charge customers at rates or prices no higher than reasonably specified by Canon from time to time. 

  

	 	(v)	Carry out service in accordance with methods and procedures specified by Canon from time to time, including those set out in Canon’s service manuals. 

 

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	Canon	  	Distributor Agreement

  

	 	(vi)	Allow Canon to inspect its service records on reasonable notice to ensure compliance with this Clause and to acquire data for the purpose of improving service procedures.

  

	13.3	If a customer complains to Canon about service carried out by the Distributor, Canon may investigate the legitimacy of the complaint and whether the Distributor has complied with
this Clause. The Distributor will assist Canon’s investigations in all reasonable ways. 

  

	13.4	The Distributor will offer service to his customers of Canon’s Products for at least five (5) years after delivery to the customer of the Product.

  

	13.5	The Distributor will ensure that it does not cause any pollution or engage in any environmentally unsound practice in disposing of photosensitive drums or other spare parts or
consumables, and will comply with any directions given by Canon as to the use or disposal of all products including spare parts and consumables. 

  

	14.	Advertising and Promotion 

  

	14.1	Canon conducts Advertising and Promotional Programs and prepares brochures and other promotional material primarily for use in Australia. Canon will supply at no cost to the
Distributor reasonable quantities of such materials. Additional quantities may be supplied at the Distributor’s request and expense. Any modifications, including printing or other preparation of new materials, will be at the Distributor’s
expense. 

  

	14.2	The Distributor will undertake reasonable amounts of further advertising and promotions at his own expense. 

  

	14.3	The Distributor may request Canon to give consideration to providing funds for use in the Distributor’s own advertising and promotion in accordance with Canon’s
Cooperative Advertising Policy in force from time to time. 

  

	15.	Sales, Marketing and Service Training and Conferences 

  

	15.1	The Distributor will participate in Sales, Marketing and Service training and conferences as is reasonably required by Canon. Canon will pay for accommodation, meals and the cost of
training. All other expenses including incidentals, alcohol and expenses of a private nature will be the responsibility of the Distributor. 

  

	15.2	If the Distributor requests training additional to that provided by Canon, all expenses for that additional training will be at the Distributor’s cost.

  

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	16.	Performance Standards 

  

	16.1	Canon and the Distributor will on a regular basis, and in any event on no less than an annual basis, establish performance standards for the Distributor, including sales targets and
Technical Requirements. These established performance standards will be recorded by Canon and the Distributor in an agreed format. 

  

	16.2	If at any time Canon, acting in good faith, reasonably determines that the Distributor has not met one or more of the established performance standards for a period of no less than
six months, it may forward a notice to the Distributor setting out details of the manner in which and the time during which the Distributor has not met the established performance standards. 

  

	16.3	The Distributor will within seven (7) days of receiving such a notice from Canon, forward to Canon a written response providing any information which the Distributor believes
is relevant to the issues raised in the notice. Without limiting the material which the Distributor might include in its response, it may include material intended to clarify the information in the notice from Canon, refute the information in the
notice or offer suggestions as to how the Distributor will modify its performance. 

  

	16.4	Within seven (7) days of Canon receiving the written reply from the Distributor, the Distributor and Canon will meet to discuss in good faith each party’s position as set
out in the notice and reply, with a view to establishing an action plan for the twelve (12) weeks following the date of the meeting. This action plan will set out the agreement, if any, reached between Canon and the Distributor as to the steps
to be taken by the Distributor during the next twelve (12) weeks including any revised performance standards. 

  

	16.5	Canon will during the next twelve (12) weeks provide reasonable assistance and support to the Distributor to assist it to comply with the action plan. If, having done so, Canon
is reasonably of the view that the Distributor has not satisfactorily complied with the action plan, Canon may terminate the Agreement by giving eight (8) weeks written notice. 

  

	17.	Termination 

 Without prejudice to the provisions of Clause 16 or to
any other remedy which Canon may have against the Distributor: 
  

	17.1	Canon may by written notice terminate the Agreement immediately if the Distributor is in fundamental breach of this Agreement. A fundamental breach will include but not be limited
to the following circumstances: 

  

	 	(a)	Should the Distributor make a fraudulent misrepresentation in connection with the operation of the Distributor Business. 

  

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	 	(b)	Should the Distributor perform or omit to perform an act, or make a statement, where the act or omission or making the statement: 

  

	 	(i)	is punishable by imprisonment or, if the Distributor is a Corporation, by a fine of $2000 or more; and 

  

	 	(ii)	if the Distributor is a person, tends to show that he is dishonest or otherwise not of good character. 

  

	 	(c)	Should the Distributor be declared bankrupt, file a bankruptcy petition, allow a Writ of Execution to remain unsatisfied for more than three (3) days or if a company, go into
liquidation or into a Scheme of Arrangement (other than for amalgamation or reconstruction) or have or permit a Receiver, Agent for a Mortgagee or Administrator to be appointed or call a meeting for the appointment of an official manager.

  

	17.2.1	Canon may by written notice require the Distributor to rectify any non- fundamental breach of the Agreement within fourteen (14) days of the date of service of the notice. If
the Distributor does not rectify the breach, Canon may, by a further written notice, terminate the Agreement. A non- fundamental breach will include but not be limited to circumstances where the Distributor: 

  

	 	(a)	Does not pay Canon in accordance with Clause 7. 

  

	 	(b)	Fails to operate the Distributor Business for either a period exceeding seven (7) days, or a lesser period where the failure is unreasonable having regard to the interests of
Canon, the normal operation of the business, and the reason for the failure. 

  

	 	(c)	Should the Distributor otherwise breach this Agreement. 

  

	17.2.2	This Sub-Clause 17.2 will not apply to circumstances included within Clause 16. 

  

	17.3	Upon termination of this Agreement: 

  

	 	(a)	The Distributor will within thirty days pay all moneys due to Canon. 

  

	 	(b)	The Distributor will promptly remove at its expense all advertisements, notices, references or representations relating to Canon BISG products, or to the Distributor’s status
as Canon’s Distributor. 

  

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	Canon	  	Distributor Agreement

  

	 	(c)	The Distributor will on or before the effective date of termination provide to Canon an accurate, complete and current list of all Australian National Account and Government Account
customers (as referred to in Clause 5 of this Agreement), including details as to the meter readings of the customers’ equipment, relevant copy costs and the detailed service history of the equipment. 

  

	18.	Supply of Spare Parts and Consumables after Termination or Expiration 

  

	18.1	For a period of three (3) years following termination or expiration of this Agreement Canon will supply the Distributor with spare parts and consumables reasonably required by
the Distributor to provide service to those customers which purchased Canon products from the Distributor. 

  

	18.2	Thereafter, for a further period of two years, Canon will supply the Distributor with spare parts and consumables reasonably required by the Distributor to provide service to those
customers which purchased Canon products from the Distributor, at Canon’s then current trade price. 

  

	19.	Assignment 

  

	19.1	The Distributor will not assign or otherwise deal with or agree to or purport to assign or otherwise deal with this Agreement or any right or obligation under this Agreement without
Canon’s prior written consent which shall not be unreasonably withheld where the Distributor satisfies Canon that the proposed assignee is reputable, responsible and solvent with sufficient experience to properly conduct the Distributor
Business and comply with all obligations placed on the Distributor by this Agreement. 

  

	19.2	The Distributor will execute and cause the assignee to execute any documentation required by Canon to assess the assignee, record the assignment and procure the assignee’s
performance of this Agreement. 

  

	19.3	Upon assignment the Distributor will have no further claims against Canon in respect of the Agreement and will, if required, execute a release in favour of Canon to this effect.
This sub-clause will not prevent the Distributor pursuing claims of which notice has already been given to Canon in writing and otherwise in accordance with the terms and conditions of this Agreement. 

  

	19.4	Where the Distributor is a natural person and dies Canon may in its discretion permit the Distributor’s spouse or a beneficiary nominated under his will to take an assignment
of this Agreement. Such assignment will be otherwise subject to the provisions of this clause. 

  

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	20.	Insurance and Indemnity 

  

	20.1	The Distributor will obtain and maintain at his own expense with a reputable insurance company reasonably acceptable to Canon, insurance for all matters connected with the
Distributor’s business. 

  

	20.2	The Distributor indemnifies and agrees to keep indemnified Canon against all claims, demands, proceedings, damages, losses and expenses whatsoever made or brought against either or
both of the Distributor and Canon in connection with or in any way arising out of this Agreement. 

  

	21.	Separate Legal and Tax Entity 

  

	21.1	The Distributor will have no right or authority to bind Canon in any way nor to employ or engage any person on Canon’s behalf. 

  

	21.2	The Distributor and his employees and agents are not employees or partners of Canon. The Distributor will indemnify Canon against all claims made by or in respect of such employees
or agents. 

  

	21.3	The Distributor is a separate business entity to Canon, and is responsible for ascertaining and meeting any obligations to pay all taxes, excises or duties related to the
importation of the Products into the territory or the sale and distribution of the Products within the Territory. Where required by law, the Distributor will ensure that it is registered with the appropriate taxing authority.

  

	22.	Management 

 The Distributor (or if the Distributor is a company,
the person specified in Part 4 of the Schedule, or such other person as Canon and the Distributor later agree in writing) will personally manage the Distributor Business and not delegate or assign the task to any other person or company without
Canon’s prior written consent which shall not be unreasonably withheld. The restriction does not apply to normal services provided by employees of the Distributor, nor to absence of the person specified due to annual vacation or illness for a
period not exceeding six (6) weeks. 
  

	23.	Business Records and Methods of Operation 

 The Distributor will
keep proper accounting and trading records which at all times accurately reflect the financial position of the Distributor’s Business. If required by Canon, the Distributor will make available to Canon or its representatives, all information,
accounting and trading records necessary to enable Canon or its representatives to make an informed assessment of the financial 
  

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 state and creditworthiness of the Business. Such information will only be made available to those Canon employees
or representatives who reasonably require the information in order to review and assess the Distributor’s Business. 
  

	24.	Confidentiality 

  

	24.1	The Distributor will maintain strict confidentiality about Canon’s methods of business including but not limited to any Technical Manuals or other similar information belonging
to Canon, Canon’s trade secrets and marketing, advertising and promotional material. 

  

	24.2	The Distributor will not during the Term or after termination, disclose any confidential information received from Canon in the course of carrying on the Distributor Business unless
such disclosure is required by law. The Distributor will inform Canon of any disclosure required by law. 

  

	25.	Force Majeure 

 Neither Canon nor the Distributor shall be in
default of this Agreement if such default results from force majeure. This expression shall include acts of God, strikes, lockouts, industrial disputes or disturbances, civil disturbances (including but not limited to revolutions, insurrections,
uprisings and riots), wars (whether declared or undeclared), hostilities, blockades, acts of sabotage, acts of enemies or unfriendly peoples, embargoes or other import or export restrictions, perils of the sea, accidents of navigation, breakdown or
injury to ships, breakdown or injury to or expropriation, confiscation or requisitioning of plant or facilities for the production, receiving, manufacturing, storage, handling or delivery of the products, orders of any court or governmental
authority, epidemics, landslides, lightning, earthquakes, fires, storms, floods, wash-outs, explosions or any other cause not within the reasonable control of the party affected. 
  

	26.	Use of Canon’s Marks 

  

	26.1	The Distributor will use such Canon Marks in the conduct of the Distributor Business as are reasonably required from time to time by Canon. 

  

	26.2	The Distributor will supply Canon with samples for all proposed uses of the Marks, obtain Canon’s prior written consent to those uses, and not make any alterations to the Marks
without Canon’s prior written consent. 

  

	26.3	The Distributor will as far as practicable indicate prominently in respect of every written use of Canon Marks that the Marks are owned by Canon and that the Distributor is
operating as a permitted user. 

  

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	26.4	The Distributor will not without Canon’s prior written consent sell any Canon products under any trade mark, trade name, business name, symbol, insignia, logo, design, colour
scheme or any other mark or industrial property owned by or commonly identified or associated with any person other than Canon. 

  

	26.5	The Distributor will not: 

  

	 	(a)	Directly or indirectly represent that any products not obtained from Canon are Canon Products. 

  

	 	(b)	Otherwise pass off or represent products not supplied by Canon as being Canon Products. 

  

	 	(c)	Deliver or sell any Products supplied by Canon which he knows or suspects are defective. 

  

	 	(d)	Misrepresent the specification of Products supplied by Canon. 

  

	 	(e)	Do anything to diminish the value of the Canon Marks. 

  

	26.6	The Distributor will immediately notify Canon of any claims against or infringement of Canon’s rights associated with the Marks of which he becomes aware. Canon will be solely
responsible for prosecuting or defending any claims with respect to the Marks. 

  

	26.7	In the event of the assignment, expiration or termination of this Agreement for any reason the Distributor shall immediately cease to use the Canon Marks and deliver up, or at the
discretion of Canon, destroy any printed matter in the possession of, owned by or under the control of the Distributor and carrying the Canon Marks. 

  

	27.	Corporation as Distributor 

  

	27.1	If the Distributor is a corporation and the Distributor proposes to allot or register any transfer or transfers of shares in the Distributor which amount to 25% or more in total of
the issued shares in the Distributor, this will be considered to be a proposed assignment of this Agreement, and may only occur with Canon’s prior written consent. Canon will not unreasonably withhold its consent where the Distributor satisfies
Canon that the proposed change in shareholding will not adversely affect the ability of the Distributor to properly conduct the Distributor Business and comply with all obligations placed on the Distributor by this Agreement.

  

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	Canon	  	Distributor Agreement

  

	27.2	If the Distributor is a corporation the Directors will execute a Guarantee and Indemnity in the form set out in Part 6 of the Schedule. The Distributor and Directors acknowledge
that, notwithstanding Clause 1.2 of this Agreement, the Guarantee and Indemnity will apply to all monies owing to Canon, whether or not owing pursuant to this Agreement. 

  

	28.	Notice 

  

	28.1	Every notice, consent or approval given or required under this Agreement shall be in writing and may be given: 

  

	 	(a)	To Canon or the Distributor by: 

  

	 	(i)	Registered mail to the address specified in Part 5 of the Schedule in which case it will be considered to have been given two (2) days after posting; 

 

	 	(ii)	Facsimile to the numbers in Part 5 of the Schedule in which case it will be considered to have been served on the confirmation by the sending machine of successful transmission.

  

	 	(iii)	Except for any Notice of Termination pursuant to Clause 2.2, Clause 16 or Clause 17, by e-mail to the e-mail address set out in Part 5 of the Schedule. 

  

	 	(b)	In addition, Canon may give notice, consent or approval to the Distributor by personal service or by leaving it at the Distributor’s premises. 

  

	28.2	If the Distributor comprises two (2) or more persons, a notice, consent or approval given to one will be considered to have been given to all. 

  

	28.3	Any notice, consent or approval by Canon may be signed by the Secretary of Canon, Canon’s solicitor, the relevant State or Territory Sales Manager or by any other person with
authority from Canon to sign or whose authority to sign is subsequently ratified by Canon. 

  

	29.	Waiver 

 To the extent permitted by law, it is agreed that the
waiver by Canon of a breach of this Agreement by the Distributor will not be a waiver of any subsequent, similar or different breach nor will it affect or prejudice any of Canon’s rights or remedies under this Agreement. 
  

 Page 16 of 26 

			
	Canon	  	Distributor Agreement

  

	30.	Partial Invalidity 

 If any part or provision of this Agreement is
invalid, such invalidity will not affect the enforceability of any other part or provision. 
  

	31.	Entire Agreement 

 This Agreement represents the entire agreement
between Canon and the Distributor in relation to the subject of the Agreement. No variation will be effective unless in writing and executed by both parties. 
  

	32.	Acknowledgement by Distributor 

 The Distributor acknowledges that
before executing this Agreement he has: 
  

	(a)	carefully read the provisions of this Agreement and has understood them; and 

  

	(b)	not relied upon any statement, representation or warranty made by Canon other than as set out in this Agreement. 

  

	33.	Definitions 

  

	33.1	In this Agreement words referring to the singular number include the plural number and vice versa, words referring to any one of the three genders also include the other two genders
and words referring to persons include corporations. 

  

	33.2	The headings in this Agreement have been inserted only to facilitate reference and will not be taken as being of any significance in the construction, interpretation or operation of
this Agreement. 

  

	33.3	This Agreement will be construed and interpreted according to the laws of the State of New South Wales, in Australia. 

  

	33.4	If the Distributor comprises more than one person, those persons are bound by this Agreement jointly and severally. 

  

	33.5	In this Agreement the following words will have the following meanings, unless the context otherwise requires: 

  

	 	(a)	“Benchmark Rate” means the interest rate published from time to time by the National Australia Bank Limited and described by that Bank as its benchmark rate, or if such a
rate ceases to be published, such other rate as Canon in its reasonable opinion believes is an appropriate substitute. 

  

 Page 17 of 26 

			
	Canon	  	Distributor Agreement

  

	 	(b)	“Canon Consumable Items” means items used in Canon BISG Products including but not limited to toner, starter and paper. “Consumables” has a similar meaning.

  

	 	(c)	“Canon BISG Products” means those Canon BISG products listed in Part 3 of the Schedule, as amended from time to time, Canon consumable items and Canon spare parts.
“Products” has a similar meaning. 

  

	 	(d)	“Canon Marks” includes all trade marks, trade and business names, symbols and insignia of Canon Inc. or Canon, and any other identifying marks, designs, colour schemes or
industrial or intellectual property owned, adopted or used by Canon or Canon Inc in relation to the sale of Canon BISG Products. “Marks” has a similar meaning. 

  

	 	(e)	“Canon Spare Parts” means replacement component parts for Canon Products. “Spare parts” and “parts” have similar meanings. 

  

	 	(f)	“Distributor Business” means the business of the sale and servicing of Canon BISG Products using Canon marks within the Territory. 

  

	 	(g)	“The Distributor” includes the Distributor, his employees, agents, successors and assignees, and where the Distributor is a corporation includes the directors of that
corporation. 

  

	 	(h)	“Month” means calendar month. 

  

 Page 18 of 26 

			
	Canon	  	Distributor Agreement

 THE SCHEDULE 
  

	PART1:    The	Territory (Clause 1.1) 

     Papua New
Guinea 
     (see attached map) 
  

 Page 19 of 26 

			
	Canon	  	Distributor Agreement

  

			
		
	PART 2:	  	 The Commencement Date (Clause 2.1)
  
 1 July 2006

		
	PART 3:	  	The Products (Clause 3)

  

			
	PART 3.1:	  	The Products which the Distributor may buy and resell on an exclusive basis in the Territory.
		
		  	 •     BISG Equipment

		
	PART 3.2:	  	The Products which the Distributor may buy and resell on a non-exclusive basis in the Territory.
		
		  	Not applicable.
		
	PART 3.3:	  	The Products which the Distributor may not buy and resell.
		
		  	Not applicable.

  

			
	PART 4:	  	Management (Clause 22)
		
		  	Mr Michael David McCutcheon
		
	PART 5:	  	Notices (Clause 28)
		
		  	 Mr Mike McCutcheon
 Datec (PNG) Ltd
 PO Box 504
 Port Moresby
 PAPUA NEW GUINEA

		
		  	Phone: 0011 675 303 1333
		  	Fax: 0011 675 325 9066
		  	Email: mmccutcheon@datec.com.pg

  

 Page 20 of 26 

			
	Canon	  	Distributor Agreement

  

			
	PART 6:	  	Personal Guarantee (Clause 27.2)

 DEED OF PERSONAL GUARANTEE AND INDEMNITY 
  

			
	To:	  	 Canon Australia Pty Limited
 (ACN 005 002
951)
 1 Thomas Holt Drive
 NORTH RYDE NSW
2113

                  (FULL
NAME)                  Of              (PRIVATE ADDRESS)
                     his administrators and/or the trustees of his estate (the “Guarantor”) 
 HEREBY AGREES to provide this Guarantee to Canon Australia Pty Limited for itself and on behalf of its Subsidiaries. 
  

	1.	In this Guarantee “Canon” shall mean Canon Australia Pty Limited on its own account and as agent for each of its Subsidiaries (as defined in the Corporations Law) that may
from time to time provide financial accommodation to the Dealer, and their respective successors and assigns. 

  

	2.	The Guarantor unconditionally guarantees to pay Canon on demand: 

  

	 	(a)	the unpaid invoice price of goods and/or services supplied by Canon or any of its Subsidiaries to ...(NAME OF TRADING ENTITY)..., its successors and permitted assigns (the
“Dealer”) whether such supply was made before or after the execution of this Guarantee and notwithstanding that the Guarantor had no notice of any omission on the part of the Dealer to pay for such goods or services; and

  

	 	(b)	all monies which already are or may at any time in the future be owing by the Dealer to Canon on any account whatsoever (whether on its own account or on account of its
Subsidiaries) including, without limiting the generality of the foregoing, all monies arising by way of costs, expenses, losses and damages incurred by Canon or any of its Subsidiaries arising from the default by the Dealer under or relating to the
supply of goods or services and/or the provision of financial accommodation to the Dealer by Canon or any of its Subsidiaries. 

  

	3.	The Guarantor agrees as an independent primary obligation to indemnify Canon on demand for and against all costs, expenses, 

  

 Page 21 of 26 

			
	Canon	  	Distributor Agreement

  

	  	losses and damages incurred by Canon as a result of this Guarantee or any agreement between Canon and the Dealer relating to the supply of goods and services and/or the provision of
financial accommodation by Canon to the Dealer being or becoming void, voidable or unenforceable for any reason whatsoever, whether or not known to Canon, the amount of such costs, expenses, losses and damages being the amount which Canon would have
otherwise been entitled to recover from the Dealer. 

  

	4.	The Guarantor’s liability shall not be affected by the granting of time, credit or any indulgence to the Dealer or by any other dealing, matter or thing which but for this
provision could or might operate to abrogate, prejudice or affect this Guarantee. 

  

	5.	Canon may act as if the Guarantor is the principal debtor and the Guarantor waives any rights inconsistent with this Guarantee. The Guarantor’s obligations are in addition to
and not in substitution for any other guarantee or security which Canon may now or hereafter hold for the obligations of the Dealer. No demand need be made by Canon on the Dealer before enforcing its rights against the Guarantor.

  

	6.	The Guarantor agrees that this Guarantee shall be a continuing guarantee and shall be irrevocable and remain in full force and effect (notwithstanding that Canon may at any time and
without giving notice to the Guarantor, refuse to further supply goods, services and/or financial accommodation to the Dealer) until a written notice discharging the Guarantor from his obligations is given to the Guarantor by Canon.

  

	7.	All benefits and payments received by Canon from or on account of the Dealer (whether in a winding up or bankruptcy or from the realisation of a security or otherwise) capable of
being applied in reduction of the Dealer’s debt shall be applied by Canon as payments in gross and the Guarantor’s right to be subrogated to Canon in respect thereof shall not arise until Canon shall have received the full amount of its
claim against the Dealer so that if the Guarantor becomes insolvent, Canon shall be entitled to prove for the total indebtedness of the Dealer to Canon. 

  

	8.	Upon the winding up or bankruptcy of the Dealer, the Guarantor shall not prove in such winding up or bankruptcy in competition with Canon unless requested to do so by Canon and the
Guarantor authorises Canon at Canon’s discretion to prove for all monies which the Guarantor has paid under this Guarantee and to retain and carry into a suspense account and appropriate at the discretion of Canon any monies received until
Canon shall have received 100 cents in the dollar in respect of the Dealer’s indebtedness to Canon. If the Guarantor receives in such winding up or bankruptcy, any dividend whatsoever on account of any monies owing to the Guarantor by the
Dealers on any account whatsoever, the Guarantor shall hold the amount of such dividend upon trust, pay the sum into the suspense account and appropriate the same in accordance with this Guarantee. 

  

 Page 22 of 26 

			
	Canon	  	Distributor Agreement

  

	9.	If any claim is made that any moneys received by Canon pursuant to this Guarantee must be repaid or refunded or that any settlement, transaction or conveyance relating to payments
to Canon pursuant to this Guarantee is void and voidable under any law: 

  

	 	(a)	the Guarantor shall do, execute and deliver all such acts and instruments as Canon may require to reinstate this Guarantee; and 

  

	 	(b)	if the claim is upheld, compromised or admitted, Canon shall be entitled to the same rights, powers and remedies against the Guarantor as if the relevant moneys had never been
applied in payment or the settlement, transaction or conveyance had not taken place 

 and this clause shall survive the release
or termination of this Guarantee. 
  

					
	SIGNED	 	at	  	                             )
		 		  	                             )
	by	 		  	                             )
		 		  	                             )
	on the	 	day of	  	                    ,2001)
		 		  	                             )
	in the presence of:	  	                             )

  

			
	  
	  	  

		  	Please print name

  

 Page 23 of 26 

			
	Canon	  	Distributor Agreement

 APPROVAL FOR CREDIT APPLICATION CHECKS 
  

	1.	I acknowledge that Canon Australia Pty Limited has informed me in accordance with s.18E(8)(c) of the Privacy Act 1988, that certain items of personal information about me contained
in this application and permitted to be kept on a credit information file might be disclosed to a credit reporting agency. 

  

	2.	In making this application I agree, in accordance with the provisions of paragraphs (b), (e) and (h) of s.18K(1) and/or s.18L(4) of the Commonwealth Privacy Act that:

  

	 	•	 	 disclosure by a credit reporting agency; and/or 

  

	 	•	 	 use by Canon Australia Pty Limited 

 of the relevant information referred to in those sections may occur for the purpose of assessing this application. 
 I acknowledge
that this agreement shall continue to have effect for the duration of the trading account should my application be approved. 
  

	3.	I agree that, for the purposes of s.18N(1)(b) of the Privacy Act 1988, Canon Australia Pty Limited may disclose information derived from a report or the entire report in its
possession to other credit providers for the purpose of providing a reference or references to that other credit provider in the conduct of my account. 

  

	4.	Full name    _________________________________________________________________________________ 

 Date of Birth    _________________________________________________________________________________ 
 Drivers Licence No    _________________________________________________________________________________ 
  

	
	DULY SIGNED
	
	  

	(Signature)
	
	  

	(Date)

  

 Page 24 of 26 

			
	Canon	  	Distributor Agreement

 PERSONAL STATEMENT OF ASSETS AND LIABILITIES OF: 
 NAME:  ________________________________________________________________________________________________________________________________ 
 ADDRESS:  ________________________________________________________________________________________________________________________________ 
  

							
	 LIABILITIES
	  	 $
	  	 ASSETS
	    	 $

	Bank Overdraft:	  		  	Bank Balance:	    	
	 Bank:                                  
 ___________________
	  		  	 Loans
to:                            
 ___________________
	    	
				
	Loans Owing to:	  		  	___________________	    	
	 (HP, Personal Loans,
 etc):                                    
 
 ___________________
	  		  	 ___________________
 ___________________
 ___________________
	    	
				
	 Other Current
 Liabilities:                          
 ___________________
	  		  	 Other Current Assets:
 ___________________
 ___________________
	    	
				
	 SUB TOTAL
	  		  	 SUB TOTAL
	    	
				
	 Mortgages to:
 ___________________
 ___________________
 ___________________
 ___________________
 ___________________
	  		  	 Land & Buildings:
 Address
                            
 ___________________
 Address
                            
 ___________________
	    	
				
	 Secured Loans:
 ___________________
 ___________________
 ___________________
	  		  	 Furniture, Motor
 Vehicle, Boats, Vans
 ect                                      
 
 ___________________
	    	
	 ___________________
 ___________________
	  		  	  
 Current Market Value:
 ___________________
	    	
				
	Other Liabilities (Details):	  		  	Investments/Shares etc:	    	
	 ___________________
 ___________________
 ___________________
 ___________________
 ___________________
	  		  	 ___________________
 ___________________
 ___________________
 ___________________
	    	
				
		  		  	 Other Assests:
 ___________________
	    	
				
	 TOTAL LIABILITIES
	  		  	 TOTAL ASSETS
	    	

 The foregoing statement has been carefully read by the undersigned and is to my knowledge in all respects
complete, accurate and truthful. 
  

			
	 Signed:
                                        
                                
	 	 Date:
                                        
                                    

		
	 Witness:
                                        
                                
	 	

  

 Page 25 of 26 

			
	Canon	  	Distributor Agreement

 This Agreement is made on the 14th day of June, 2006. 
  

	
	 Signed as an Agreement.

	
	 For and on behalf of

	DATEC (PNG) LTD
	
	 /s/ Michael McCutcheon

	 Signature

	
	 Michael McCutcheon

	 Name (please print full name)

	
	Chief Operating Officer
	 Title

	
	 For and on behalf of

	CANON AUSTRALIA PTY LIMITED
	
	 /s/ Russell Irving

	 Signature

	
	 Russell Irving

	 Name (please print full name)

	
	National Manager Dealer Sales
	 Title

  

 Page 26 of 26Authorized Alliance Support Organization Agency Agreement

 Exhibit 10.44 
 AUTHORISED ALLIANCE SUPPORT ORGANISATION AGENCY AGREEMENT 
 THIS AGREEMENT No.          is made the 19th day of
September 2003 between DATEC AUSTRALIA PTY LTD, ABN                          of Unit 5, 79 Bourke Rd, Alexandria, NSW 2015
(“AASO”) and HEWLETT-PACKARD AUSTRALIA PTY LTD ABN 74 004 394 763 of 31-41 Joseph Street Blackburn, Victoria (“HP”) 
 WHEREAS: 
  

	A.	HP manufactures, imports, markets and supports various computers and computer peripheral products. 

  

	B.	AASO has the technical capability to support (including by way of repair and maintenance) various HP computers and computer peripheral products. 

  

	C.	HP desires to appoint AASO as an Authorised Alliance Support Organisation to carry out repairs on certain HP computers and computer peripheral products on the terms and
conditions set out below. 

  

 Page 1 

 Therefore, it is mutually agreed as follows:- 
  

	1.	APPOINTMENT 

  

	 	1.1	HP appoints AASO, and AASO accepts the appointment by HP, as a non-exclusive “Hewlett-Packard Authorised Alliance Support Organisation” for the products listed in
Attachment 1 and as amended by HP from time to time (“HP Products”), whereby AASO will perform repairs and generally provide maintenance service on the HP Products as and when required by an owner or a user of HP Products on behalf
of, and upon instruction from, HP as provided under this Agreement. 

  

	2.	AUTHORISED ACTIVITIES 

  

	 	2.1	AASO will provide the repair and maintenance services set out in Attachment 3 to owners and users of the HP Products in the geographic area stipulated in Attachment
2. Notwithstanding AASO’s acceptance of such responsibility, nothing in this Agreement shall prevent HP from appointing, at HP’s sole discretion, additional Authorised Alliance Support Organisations for such geographical area.

  

	 	2.2	With respect to each repair carried out by AASO under this Agreement, the agency relationship between HP and AASO commences upon the raising of an HP Service Request, and
concludes when a call is closed in accordance with the procedures set out in Attachment 4. 

  

	 	2.3	Subject to acceptance by AASO, HP may add one or more products to the list of HP Products. HP may delete one or more products from the list of HP Products by giving 90 days
prior written notice to AASO. 

  

	 	2.4	Where AASO acts to perform maintenance and support service that is NOT a HP Service Request, then the parties agree that such action is taken independently of HP. As such HP
and AASO shall have no obligations to each other in respect of such maintenance and support service. 

  

	3.	DEFINITIONS AND INTERPRETATIONS 

  

	 	3.1	AASO Spare Part means a HP Spare Part that is owned and maintained by the AASO. 

  

	 	3.2	Exchange Parts means HP Spare Parts that are of sufficient value to HP that defective units must be returned to HP. 

  

	 	3.3	HP Products means the products listed in Attachment 1 to this Agreement 

  

	 	3.4	HP Spare Part means a new or refurbished part that has a HP part number and is obtained from a source approved by HP. 

  

	 	3.5	HP Service Report means the report set out at Attachment 8, as amended by HP from time to time, or an alternative form of report approved by HP.

  

 Page 2 

	 	3.6	HP Service Request means a request from HP to the AASO to carry out repair work, or to provide maintenance services pursuant to this Agreement. All HP Service Requests are
provide with a unique CSO (Customer Service Order) number prefixed by the number 906 (e.g. 9061CB345) 

  

	 	3.7	Non-exchange Parts means HP Spare Parts that, once defective, are disposable in a manner acceptable to HP and not required to be returned. 

  

	4.	TERM 

  

	 	4.1	Agreement Term: This Agreement commences on 1 July 2003 and shall continue for a period of two years until 30 June 2005 or such other date as is agreed in
writing between the parties. 

  

	5.	RESPONSIBILITIES OF HP 

  

	 	5.1	Payment 

 HP will pay AASO for repairs in
accordance with clause 10 of this Agreement. 
  

	 	5.2	Account Management and Escalation Management 

 For any HP Product that is the subject of a HP Service Request, HP shall retain the responsibility for managing all aspect of support delivery with the end customer. This includes the management of any customer satisfaction issues arising
from AASO delivery. 
  

	 	5.3	Service Documentation: 

 HP will make
available to AASO via a Web Site, service documentation and updates for the HP Products. This documentation will include information on parts changes, servicing suggestions and training class schedules. Hard copies of service documentation will be
available for purchase by AASO. 
  

	 	5.4	Technical Telephone Assistance Service 

 HP
will provide technical telephone assistance to all AASO representatives from a designated HP centre for the HP Products in accordance with the procedure set out in Attachment 6. 
  

	 	5.5	Spare Parts 

  

	 	5.5.1 	AASO Spare Part Replacement: Where a separate agreement exists such that AASO is to provide AASO Spare Parts when carrying out repairs under this Agreement, HP shall
replace any AASO Spare Part reasonably consumed as part of the repair. Except to the extent such repairs or re-repairs are required to be done as a result of the negligent or willful acts or omissions of AASO, its employees or agents in which case
AASO will bear the cost of such repairs or re-repairs. 

  

 Page 3 

	 	5.5.2 	HP to provide parts: With the exception of special tools, diagnostic media and parts required for diagnostic purposes, as defined by HP, where AASO is unable to
provide an AASO Spare Part to complete an authorised HP Service Request, HP shall provide the part from HP inventory. In addition, HP shall be liable for transport charges to and from the AASO premises. 

  

	 	5.5.3 	Special tools, diagnostic media and parts required for diagnostic purposes, as defined by HP, shall be purchased by AASO (subject to AASO approval), unless HP deems it necessary for
the purpose of AASO servicing HP’s customers, with respect to current business needs in which case HP will provide them, but all such equipment will remain the property of HP 

  

	 	5.5.4 	Non-exchange Parts: Where HP is required to provide a Non-exchange part to AASO as part of an authorised HP Service Request, it shall be provided to AASO as per the process
set out at Attachment 3. Non-exchange parts are not required to be returned to HP unless specifically requested. 

  

	 	5.5.5 	Exchange Parts: Where HP is required to provide an Exchange part to AASO as part of an authorised HP Service Request, it shall be provided to AASO as per the process set out
at Attachment 3. HP reserves the right to charge AASO the price for an equivalent new part if the defective Exchange Part is not received at HP within 14 days from date of repair completion. 

  

	 	5.5.6 	Consumable parts: Parts that are defined as consumables for testing and not for return, are to be used as required by AASO. AASO will not be charged for consumable parts but
HP reserves the right to monitor and change this arrangement with respect to AASO if HP (in its sole judgment) deems that AASO is misusing this facility 

  

	 	5.5.7 	Trade Parts Discount: Where AASO purchases from HP a HP Spare Part, HP shall extend a discount of 25% off the then current list price. This discount shall apply for both
exchange and non-exchange parts. 

  

	 	5.5.8 	HP Warranty: HP warrants that on delivery to AASO, and for a period of 90 days thereafter, all HP Spare Parts so delivered will perform in accordance with the specification
upon installation and subject to AASO’s obligation to implement and maintain electrostatic discharge protection procedures in accordance with clause 5.4.4, HP agrees to replace at no charge to AASO any spare part not meeting this warranty.

  

	 	5.5.9 	Trade Parts Return Policy: Spare Parts purchased pursuant to clause 5.5.7 may be returned to HP in accordance with HP’s then current Spare Parts return policy.

  

 Page 4 

	 	5.6	Training 

 HP will provide the following
training to AASO in respect of the HP Products: 
  

	 	5.6.1 	Theory of operation, trouble shooting and repair of the Products will be provided to one permanent employee of AASO for the purpose of “training the trainer”. Where
prior written approval from HP is obtained, HP will bear the cost of such training including: 

  

	 	•	 	 tuition 

  

	 	•	 	 travel (HP and AASO staff) 

  

	 	•	 	 accommodation (HP and AASO staff) 

 for such training, however, the person trained will then be required to provide that training to AASO’s other engineers/agents at each site operated by AASO. 
  

	 	5.6.2 	Further training will be provided to one AASO employee whose role it is to provide call administration services relating to this Agreement including field dispatch and coordination,
parts management, service call closure, and invoice generation. 

  

	 	5.6.3 	Where, subject to this clause, HP provides training, any travel and accommodation expenses will be borne by HP if approved in writing by HP prior to the expense being incurred. All
food, beverages and other living expenses will be borne by AASO. Any repeat training will be at the expense of AASO unless otherwise agreed to by HP and AASO. 

  

	 	5.7	Special Assistance by HP 

 HP, at its sole
discretion, may provide special assistance at no charge in situations where the AASO, after using all reasonable endeavours is unable to complete a repair. Special assistance may include: 
  

	 	•	 	 onsite assistance by a HP Engineer 

  

	 	•	 	 additional training, including on-the-job training 

  

	 	•	 	 coaching/mentoring 

  

	 	5.8	Customer Satisfaction Survey 

 HP may engage
a third party organisation to carry out a periodic survey of customer satisfaction in order to independently validate the level of satisfaction with support services delivered by AASO. This survey shall form the basis of any customer
satisfaction-related service levels that HP, upon 14 days notice to the AASO, may require the AASO to achieve. 
  

	 	5.9	Reports 

 HP will provide a periodic report,
as detailed in Attachment 3, which will be used to determine AASO performance. 
  

 Page 5 

	6.	RESPONSIBILITIES OF AASO 

  

	 	6.1	Audit and Reporting Requirements 

 AASO will
complete the HP Service Report and maintain records of all repairs to HP Products, including repair date, customer name and address, model and serial number of products repaired, model and serial number of replacement and faulty parts and
proof-of-purchase information. AASO will permit HP access to all such records upon request. Upon reasonable notice from HP, AASO will permit a representative from, or on behalf of, HP during normal business hours to inspect the premises of AASO or
its agents and review the operations of AASO or its agents with its employees and customers. 
  

	 	6.2	Warranty Repair 

 AASO will direct all end
user requests for warranty repairs on HP Products back to HP to ensure that a HP Service Request is initiated. 
  

	 	6.3	Repair of non-HP Product 

 Where AASO is
requested by HP to repair products that AASO is not authorised to repair hereunder, AASO will promptly contact HP and the parties will agree on how such request is to be met. 
  

	 	6.4	Spare Parts 

  

	 	6.4.1 	HP Spare Parts: Except where otherwise directed by HP, AASO agrees that it will use only HP Spare Parts in the course of providing repair and maintenance services as detailed
in this Agreement. 

  

	 	6.4.2 	AASO agrees that all parts supplied by HP under this Agreement are only for use in repairing or servicing the HP Products and are not to be separately resold or used to repair or
service product that is not the subject of a HP Service Request. No parts supplied under this Agreement are to be exported from Australia regardless of the intended use of these parts. 

  

	 	6.4.3 	HP owned HP Spare Parts assigned to AASO must be returned in accordance with HP’s Spare Parts return procedure set out in Attachment 5, or as such procedure is updated
from time to time. 

  

	 	6.4.4 	AASO will implement and maintain electrostatic discharge protection procedures in respect of HP Spare Parts. For this purpose, AASO (if it has no similar product already installed)
agrees to purchase and use an electrostatic discharge workstation and parts packaging so as to minimise the risk of damage to HP Products and maintain HP Spare Parts in good working order. 

  

 Page 6 

	 	6.4.5 	AASO Spare Parts: Where AASO maintains a stock of spare parts, it will make such spare parts available to its staff for use in repairing and servicing the HP Product. Where
AASO is required to maintain of stock of AASO Spare Parts (such requirement will be the subject of a separate agreement), details of such parts are included at Attachment 7. 

  

	 	6.4.6 	AASO Spare Parts Warranty: AASO warrants that all AASO Spare Parts used pursuant to this Agreement will perform in accordance with the manufacturer’s specification upon
installation, and for a period of 90 days thereafter, and will replace at no charge to HP any spare part not meeting this warranty. 

  

	 	6.4.7 	HP owned parts held by AASO: Where, subject to separate agreement between HP and AASO, AASO holds HP owned HP Spare Parts at the AASO premises, AASO agrees to manage,
maintain and use such HP Spares Parts in accordance with terms and conditions as set down by HP. 

  

	 	6.5	Documentation 

 AASO will use all
documentation supplied under this Agreement only in relation to repair of HP Products, and will not duplicate such documentation, or sell or give it to any other person or entity without the prior written consent of HP. 
  

	 	6.6	HP Authorised Alliance Support Organisation 

 In reference only to its repair of HP Products under this Agreement, AASO will refer to itself only as a “Hewlett Packard Authorised Alliance Support Organisation” and will display prominently at each business location an
official HP sign. Upon termination of this Agreement AASO will no longer have authorisation to display the official HP sign nor represent itself as a “Hewlett-Packard Authorised Alliance Support Organisation” 
  

	 	6.7	HP Trade Marks 

 Any display of HP’s
trademarks (including “Hewlett-Packard Authorised Alliance Support Organisation”) (“HP Marks”) must be in good taste, in a manner that preserves their value as HP Marks, and in accordance with standards provided by HP for their
display. AASO will not display any name or symbol in a way which may imply that AASO is an agency or branch of HP; AASO will immediately discontinue any such display of a HP Mark, name or symbol upon request from HP. Any rights or purported rights
or goodwill in any HP Marks acquired through AASO’s display belong solely to HP. AASO will not attempt to register the HP Marks or any part thereof in any jurisdiction. 
  

 Page 7 

	 	6.8	Performance 

  

	 	6.8.1 	AASO will provide all support and warranty services in accordance with the process and performance levels specified in Attachment 3 and as such Attachment is amended by HP,
and agreed to by AASO, from time to time. 

  

	 	6.8.2 	AASO warrants that staff used to provide services under this Agreement are trained and experienced in support of the product that is the subject of the HP Service Request, and that
they will use the requisite skills and experience to perform the service. 

  

	 	6.8.3 	HP may remove any product or products from the list of HP Products effective immediately upon written notice if AASO does not have sufficient staff trained to repair or maintain
that HP Product or HP Products. 

  

	 	6.8.4 	No AASO labels. AASO warrants that its staff will not affix any AASO branded labels to any HP equipment whilst onsite as part of a HP Service Request. Nor shall AASO staff
leave any promotional material at the customer site. 

  

	 	6.9	Call Closing Procedure 

 AASO will follow the
call closing procedures set out in Attachment 4 and as amended from time to time by agreement between the parties. 
  

	 	6.10	General 

  

	 	6.10.1	Represent HP. AASO will represent the best interests of HP in all dealings arising from services provided pursuant to this Agreement and in all matters will act loyally and
faithfully toward HP. 

  

	 	6.10.2	AASO will observe all reasonable directions and instructions given to AASO by HP in relation to the AASO’s duties under this Agreement. 

  

	 	6.10.3	AASO will conduct its business in an orderly and business like manner, and comply with all applicable laws and regulations. 

  

	 	6.10.4	AASO must not make any representations or give any warranties or other benefits in favour of a customer or a potential customer, or to the detriment of HP, other than those
authorized by HP. 

  

	 	6.10.5	AASO must not describe itself as agent or representative of HP except as authorized by this Agreement. 

  

	 	6.10.6	AASO must not make any profit, other than by means of the payments made to AASO under clause 10, from the conduct carried out under this Agreement. 

  

 Page 8 

	 	6.10.7 	AASO must not amend or modify the terms of any HP Service Request or any documentation provided by HP to AASO for any customer, without the prior written approval of HP.

  

	 	6.10.8 	No Use of Customer Information. AASO must not use any customer details, including name, address or business type for any purpose other than for meeting its obligations under
this Agreement. Specifically, AASO must not use customer details provided by HP for the purpose of carry out any business activity that is not the subject of this Agreement, including market and/or sales of AASO supplied products, support services
or consumables. 

  

	 	6.10.9 	Infrastructure. AASO must ensure that it has all necessary infrastructure, including resources, tools and process, in place and available to allow AASO to meet it commitments
under this Agreement. This includes, but is not limited to: 

  

	 	•	 	 systems/process to log HP Service Request 

  

	 	•	 	 systems/process to assign HP Service Request to field engineers 

  

	 	•	 	 systems/process to track progress of repair and maintenance activities 

  

	 	•	 	 systems/process to receive, track, assign and return HP Spare Parts 

  

	 	•	 	 systems/process to record and maintain all data pursuant to clauses 5.1 and 5.9 of this Agreement. 

  

	 	6.10.10 	Professional Conduct. AASO and any other employees or representatives of AASO, when representing HP, will adhere to HP’s Employee Harassment Policy and to the extent
applicable to the nature of the services, will comply with HP’s Standards of Business Conduct. For the avoidance of doubt, AASO will avoid any actual or potential conflicts of interest, including by not disparaging HP or its products and when
representing HP not to recommend competitive products or services. A copy of the latest versions of these documents has been provided to AASO prior to execution of this Agreement. 

  

	7.	LIABILITY AND INDEMNITY 

  

	 	7.1	AASO indemnities HP and holds HP harmless at all times from and against any and all loss, damage or liability (whether criminal or civil) suffered (and legal fees and costs
incurred) by HP resulting from a breach of this Agreement by AASO or any act or neglect of AASO or of AASO’s sub-agents or employees. 

  

	 	7.2	Except for AASO’s breach of this Agreement relating to confidentiality or intellectual property, in no event will either party be liable to the other for consequential,
incidental or special damages arising from any claim or action hereunder, whether based on contract, tort or other legal theory. 

  

 Page 9 

	 	7.3	In no event will HP be liable to AASO for damages for any cause whatsoever in an amount in excess of the amounts paid by HP to AASO under this Agreement in the preceding year.
Except for damages in respect of death or personal injury or AASO’s breach of this Agreement relating to confidentiality or intellectual property, in no event with AASO be liable to HP for damages in an amount in excess of the amounts paid by
HP to AASO under this Agreement in the preceding year. 

  

	8.	TERMINATION 

  

	 	8.1	Without prejudice to any other rights HP may have under this Agreement or at law, HP may terminate this Agreement: 

  

	 	(a)	immediately by notice in writing if the AASO is in breach of any term and such breach is not remedied within 10 business days of written notice by HP; 

  

	 	(b)	by giving 30 days prior written notice to AASO in the event that in the opinion of HP, AASO is not providing a level of service consistent with the standard of service required by
HP of its repair providers; 

  

	 	(c)	immediately by notice in writing: 

  

	 	(i)	if AASO commits any act of bankruptcy, enters into a composition or arrangement with its creditors or, if AASO is a body corporate, is insolvent, is unable to pay it debts, presents
a petition or has a petition presented by a creditor for its winding up, or enters into liquidation (other than for the purpose of reconstruction or amalgamation), has a receiver appointed or ceases to carry on business; 

  

	 	(ii)	if AASO by any cause is prevented from performing its obligations hereunder for a continuous period of one month; 

  

	 	(iii)	if AASO, without HP’s written consent, undergoes a merger, acquisition, consolidation or other reorganisation with the result that a different entity controls 20% or more of
AASO’s capital stock or assets after such transaction; or 

  

	 	(iv)	if AASO, without HP’s written consent, undergoes a significant change in control or management of AASO’s operations. 

  

	 	8.2	AASO may terminate this Agreement immediately by notice in writing if HP is in material breach of this Agreement and such breach is not remedied within 20 days of written notice by
AASO. 

  

	 	8.3	Upon expiry or termination of this Agreement for any reason each party will thereupon return to all materials that are the property of the other party. 

  

	 	8.4	No Fault Termination: Either party may terminate this Agreement at any time and without cause by giving the other party 90 days prior written notice.

  

 Page 10 

	9.	CONFIDENTIALITY AND SECURITY 

  

	 	9.1	For the purposes of this clause: 

 “Confidential
Information” means the information of the Disclosing Party which comes into the possession of the Receiving Party as a result of the Receiving Party’s obligations under this Agreement which: 
  

	 	i	is by its nature confidential; 

  

	 	ii	is designated as confidential in writing; 

  

	 	iii	the Receiving Party knows or ought to know is confidential; or 

  

	 	iv	without limitation, is related used in relation to pricing to HP’s customers, or payments made by HP to AASO; 

 but shall not include information which: 
  

	 	i	is already in the Receiving Party’s possession; 

  

	 	ii	is or becomes publicly available through no fault of the Receiving Party; 

  

	 	iii	is or becomes independently developed by the Receiving Party outside the scope of this Agreement; 

  

	 	iv	is rightfully received from a third party without a duty of confidentiality on the third party; or 

  

	 	v	is disclosed under operation of law. 

 “Disclosing
Party” means the party disclosing Confidential Information to the other party. 
 “Receiving Party” means the party
receiving the Confidential Information from the other party. 
 The terms of this Agreement are the Confidential Information of HP.

  

	 	9.2	Neither party without the written approval of the other party (which approval shall not be unreasonably withheld) will make public or disclose to a third party any
information about this Agreement or any Confidential Information. 

  

	 	9.3	Both parties agree that they will use the same degree of care to avoid unauthorised dissemination or publication of the Confidential Information that it uses with respect to its own
confidential information. 

  

	 	9.4	The Disclosing Party shall retain title to all forms of the Confidential Information and all copies delivered pursuant to this Agreement. Except as may be required for the provision
of the services under this Agreement, the Receiving Party shall not copy or reproduce any confidential Information without written authorisation of the Disclosing Party. 

  

	 	9.5	No disclosure of Confidential Information shall be construed as granting to the Receiving Party either expressly or by implication any right or interest under any patent, copyright,
trade secret, trademark or other proprietary right other than a right to use the Confidential Information to implement this Agreement. 

  

 Page 11 

	 	9.6	Upon the expiry or termination of this Agreement or on written request by the Disclosing Party, the Receiving Party shall promptly return or destroy all Confidential Information
received from the Disclosing Party. 

  

	 	9.7	This confidentiality provision shall survive the termination or expiration of this Agreement. 

  

	 	9.8	If the Receiving Party is or may be required by law or court order to disclose any Confidential Information, it will promptly notify the Disclosing Party in writing of the
requirement. The Receiving Party agrees to use reasonable endeavours to assist and permit the Disclosing Party to oppose or restrict the disclosure. If disclosure cannot be avoided, the Receiving Party will use its best efforts to make disclosure on
terms which will preserve the strictest confidentiality of the Confidential Information. 

  

	 	9.9	Any use of or access to HP’s premises, facilities and information assets and systems (including without limitation computers, networks and voice mail) granted to the AASO is
subject to the following conditions: 

  

	 	(a)	AASO will comply with all security regulations, procedures and directions which HP may give from time to time regarding any aspect of security or access; 

 

	 	(b)	without limiting the operation of clause 8.8(a) AASO will ensure that, when accessing HP’s information assets and systems, it has adequate security measures in place to comply
with the obligations under clause 8.8 and that such access will not impair the integrity or availability of HP’s information assets and systems; 

  

	 	(c)	such use or access is only granted to AASO for the purpose of performing its obligations under this Agreement and is limited to the specific premises, facilities and information
assets and systems, time periods and those of the AASO staff designated by HP from time to time; 

  

	 	(d)	HP does not warrant that AASO’s access to information assets or systems will be continuous or fault-free; and 

  

	 	(e)	HP may immediately suspend or cancel AASO’s use or access. 

  

	 	9.10	Upon reasonable notice, HP may, at its cost, audit AASO to verify AASO’s compliance with these obligations. 

  

 Page 12 

	10.	PAYMENT 

  

	 	10.1	Subject to this clause, HP will pay AASO as the amounts set out in Attachment 3 provided AASO provides to HP a valid tax invoice showing the correct amounts owing to AASO.

  

	 	10.2	AASO will provide an itemised valid tax invoice, not more frequently than weekly, with an attached summary sheet in the format of the spreadsheet at Attachment 9 to this
Agreement and as such spreadsheet is modified from time to time by HP. 

  

	 	10.3	Invoices will be accepted by HP only if the HP Service Request is closed in accordance with clause 6.9. A HP Service Request is deemed closed once: 

  

	 	(a)	all HP owned spare parts assigned to AASO in support of the HP Service Request have been returned to HP, including a courier acting for HP, and 

  

	 	(b)	the fault that is the subject of the HP Service Request has been rectified, and there has been no reoccurrence of the fault for a period of 30 days (except where such reoccurrence
is the direct result of a HP supplied DOA spare part), and 

  

	 	(c)	call closure details have been provided to HP pursuant to Attachment 4. 

  

	 	10.4	Unless otherwise agreed, payment terms are net 30 days from receipt by HP of the applicable invoice. 

  

	 	10.5	GST 

  

	 	10.5.1 	The rates set out in Attachment 3 are exclusive to GST. 

  

	 	10.5.2 	AASO must do all things that may be necessary or desirable to enable or assist HP to claim any credit, set-off, refund or rebate in respect of GST, including the timely provision of
valid tax invoices and other documentation containing specified information as required by GST legislation. 

  

 Page 13 

	11.	GENERAL 

  

	 	11.1.	 No assignment 

  

	 	11.1.1 	Neither party may, directly or indirectly, in whole or in part, either by operation of law or otherwise, assign or transfer this Agreement or delegate any of its obligations under
this Agreement without the other party’s written consent. Any attempted assignment, transfer or delegation without such prior written consent will be void. Notwithstanding the foregoing, HP, or its permitted successive assignees or transferees,
may assign or transfer this Agreement or delegate any rights or obligations hereunder without consent: (a) to any entity controlled by, or under common control with, HP, or its permitted successive assignees or transferees; or (b) in
connection with a merger, reorganisation, transfer, sale of assets or product lines, or change of control or ownership of HP, or its permitted successive assignees or transferees. Without limiting the foregoing, this Agreement will be binding upon
and inure to the benefit of the parties and their permitted successors and assigns. 

  

	 	11.1.2 	Subject to obtaining any necessary consents from HP for the use of sub-agents, AASO will ensure the compliance of any sub-agents it uses with AASO’s obligations under this
Agreement. 

  

	 	11.2. 	Notices 

  

	 	11.2.1 	Subject to clause 11.2.2, any notice to be given by either party to the other hereunder will be in writing and may be sent by Electronic Mail or facsimile to the Electronic Mail
address or facsimile number of the other party and if so sent will be deemed to have been received at the time of transmission. 

  

	 	11.2.2 	Termination notices must not be sent by Electronic Mail. 

  

	 	11.3. 	Intellectual Property rights 

  

	 	11.3.1. 	Nothing herein contained shall transfer to AASO any intellectual property right, including copyright, in any products or materials provided by HP to AASO pursuant hereto.

  

	 	11.3.2. 	Unless otherwise agreed to in writing by the parties, all intellectual property rights in or associated with any deliverable or Service created or carried out under this Agreement
will belong to and vest in, and is hereby assigned to, HP. 

  

 Page 14 

	 	11.3.3. 	AASO warrants that in carrying out any activities under this agreement, it will not, and will ensure that its staff, employees and representatives (“Personnel”) will not,
infringe my third party’s intellectual property rights or other proprietary rights or contravene applicable laws. AASO will use its best efforts to ensure that no deliverable created under this Agreement will infringe any third party’s
intellectual property rights or other proprietary rights or contravene applicable laws. AASO will not, and will ensure that its Personnel will not use any pre-existing intellectual property rights in connection with this Agreement unless AASO or its
Personnel has the right to use it for HP’s benefit. 

  

	 	11.4. 	Insurance 

  

	 	11.4.1. 	During the term of this Agreement and at all times that the AASO discharges its obligations to HP under this Agreement, AASO will maintain in full force and effect, at AASO’s
own expense, insurance coverage to include: 

  

	 	(a)	Workers’ compensation insurance as required by law or regulation 

  

	 	(b)	General liability insurance in the amount of A$10 million. 

  

	 	(c)	Comprehensive Vehicle Insurance 

  

	 	(d)	liability insurance covering acts, errors or omissions of the AASO relevant to this Agreement. Such insurance will include limits of not less that A$10 million and will remain in
effect for not less than one year following the date of termination of the Agreement. 

  

	 	11.4.2. 	A certificate of insurance evidencing the required coverage and limits must be furnished to HP prior to the commencement of any services, and at other such times as requested by HP.
In no event will the coverage or limits of the insurance maintained by the AASO under this clause or the lack or unavailability of any other insurance, limit or diminish in any way the AASO’s obligations or liability to HP under this Agreement.

  

	 	11.5.	Identification 

 All employees and
representatives of AASO, while on HP premises or when representing HP to outside clients and organisations, must carry at all times a letter of introduction, name tag, business card, phone badge, security tag, or other document acceptable to HP so
as to prove identification. 
  

	 	11.6.	Governing Laws 

 Disputes arising in
connection with this Agreement will be governed by the laws of the State of Victoria, Australia and the courts of the State of Victoria, Australia will have non-exclusive jurisdiction. 
  

 Page 15 

	 	11.7. 	Force Majeure 

 Neither party will be liable
for performance delays or non-performance due to causes beyond their reasonable control. 
  

	 	11.8. 	Entire Agreement and variations 

 This
Agreement and the Attachments constitute the entire understanding between HP and AASO, and supersede any previous communications, representations or agreements between the parties, whether oral or written, regarding transactions hereunder. This
Agreement may not be changed without the written consent of both parties. 
  

	 	11.9. 	No waiver 

 The failure of either party to
enforce at any time or for any period any one or more of the terms or conditions of this Agreement will not be a waiver of them or of the right at any time subsequently to enforce all terms and conditions of this Agreement. 
  

	 	11.10. 	Severability 

 If any term or condition of
this Agreement is held to be invalid, illegal or unenforceable, that term or condition is to be read down, if possible, so as to be valid and enforceable, and is otherwise capable of being severed to the extent of the invalidity, illegality or
unenforceability, without affecting the validity or enforceability of the remainder of this Agreement. 
  

	 	11.11. 	Privacy 

 AASO will ensure that it complies
with the requirements of the Privacy Act 1988 (Cth), as amended by the Privacy Amendment (Private Sector) Act 2000 (Cth), and as may be further amended from time to time. 
  

 Page 16 

 EXECUTED AS AN AGREEMENT 
  

			
	HEWLETT-PACKARD AUSTRALIA LIMITED
		
	By:	 	 /s/ Christine Scammell

	 Name:
	 	 Christine Scammell

	 Title:
	 	 General Manager HP Customer Support

	
	AASO
	
	 DATEC AUSTRALIA PTY LTD

		
	By:	 	 /s/ Krishna Sami

	 Name:
	 	 Krishna Sami

	 Title:
	 	 Director

  

 Page 17 

 List of Attachments 
  

	 	1.	HP Product 

  

	 	2.	Geographic Coverage Area 

  

	 	3.	Process and Performance Levels 

  

	 	4.	Call Closing Procedure 

  

	 	5.	HP Spare Parts Return Procedure 

  

	 	6.	Technical Assistance Procedure (CE Assist) 

  

	 	7.	AASO spare parts 

  

	 	8.	HP Service Report 

  

	 	9.	Invoice Summary Sheet 

  

 Page 18 

 ATTACHMENT 1 
 HP Product 
 Hardcopy Devices 
 LaserJet and Inkjet Printers 
 (Product Lines 5M, 83, 7N, 7T, 30, 4X, 8A, 57, AK, PQ)

  

							
	Low End Printers	  	Mid Range Printer
	Product Name	  	HP Model Number	  	Product Name	  	HP Model Number
	LJ 4L	  	C2003A	  	LJ 4050	  	C4251A
	LJ 5L	  	C3941A	  	LJ 4050T	  	C4252A
	LJ 6L	  	C3990A	  	LJ 4050N	  	C4253A
		  		  	LJ 4050TN	  	C4253A
	LJ IIP	  	33471A	  		  	
	LJ IIIP	  	33481A	  	LJ 5000	  	C4110A
	LJ 4MP	  	C2040A	  	LJ 5000G	  	C4111A
	LJ 4P	  	C2005A	  	LJ 5000GN	  	C4112A
	LJ 5P	  	C3150A	  		  	
	LJ 5MP	  	C3155A	  	Color LJ 4500	  	C4084A
	LJ 6P	  	C3980A	  	Color LJ 4500N	  	C4089A
	LJ 6MP	  	C3982A	  	Color LJ 4500DN	  	C4094A
	LJ 1100	  	C4224A	  	LJ 4000	  	C4118A
	LJ 1100A	  	C4218A	  	LJ 4000T	  	C4119A
	LJ 1200	  	C7044A	  	LJ 4000N	  	C4120A
	LJ 1220	  	C7045A	  	LJ 4000TN	  	C4121A
	LJ 1220N	  	C7048A	  		  	
		  		  	LJ 5	  	C3916A
	LJ 2100	  	C4170A	  	LJ 5M	  	C3917A
	LJ 2100M	  	C4171A	  	LJ 5N	  	C3952A
	LJ 2100TN	  	C4172A	  	LJ 4	  	C2307A
		  		  	LJ 4M+	  	C2309A
	LJ 2200	  	C7064A	  	LJ 4	  	C2001A
	LJ 2200D	  	C7058A	  	LJ 4M	  	C2021A
	LJ 2200DT	  	C7059A	  	LJ 4V	  	C3141A
	LJ 2200DN	  	C7063A	  	LJ 4MV	  	C3142A
	LJ 2200DTN	  	C7061A	  		  	
		  		  	Color LJ 5	  	C3961A
	LJ 3100	  	C3948A	  	Color LJ 5M	  	C3962A
	LJ 3150	  	C4256A	  	Color LJ	  	C3100A
	LJ 3200	  	C7052A	  	LJ4200	  	
	LJ 3200SE	  	C7053A	  	LJ4200N	  	Q2426A
	LJ 3200M	  	C7055A	  	LJ4200TN	  	Q2427A
	LJ 3300	  	C9124A	  	LJ4200DTN	  	Q2428A
	LJ 3330	  	C9126A	  	LJ4200DTNS	  	Q2446A
		  		  	LJ4200DTNSL	  	Q2447A
	PL5M – All-in-one products	  		  	
	PL83 – Personal Inkjet products	  	LJ4300	  	Q2432A
	PL7T – Business Inkjet Products	  	LJ4300N	  	Q2433A
	PL4X – Scanners	  	LJ4300TN	  	Q2434A
		  		  	LJ4300DTN	  	Q2435A
		  		  	LJ4300DTNS	  	Q2448A
		  		  	LJ4300DTNSL	  	Q2432A

  

 Page 19 

 ATTACHMENT 1 
 HP Product (cont) 
 High End Printers 
  

							
	Product Name	  	HP Model Number	  	Product Name	  	HP Model Number
	LJ 8000	  	C4085A	  	LJ 8100	  	C4214A
	LJ 8000N	  	C4086A	  	LJ 8100N	  	C4215A
	LJ 000DN	  	C4087A	  	LJ 8100DN	  	C4216A
	Color LJ 8500	  	C3983A	  	LaserJet Mopier 320	  	C4229A
	Color LJ 8500N	  	C3984A	  	Digital Copy Module	  	C4230A
	Color LJ 8500DN	  	C3985A	  	Mopier 320 Bundle	  	C4246A
		  		  	LaserJet Mopier 240	  	C4228A
	LJ 5Si	  	C3166A	  		  	
	LJ 5SiMX	  	C3167A	  	LJ 4Si	  	C2010A
	LJ 5SiNX	  	C3950A	  	LJ 4SiMX	  	C2011A
	
	High End Deskjet Printer (PL 7N)
				
	TBA	  		  		  	
	
	Plotters (PL 30)
				
	TBA	  		  		  	

 Consumer PCs, Business PCs, Netservers, and Multivendor products 
  

					
	 Product
	  	 Product Line
	  	 Description

	Low End Printer	  	MultiVendor	  	Canon, Epson, Fujitsu, EC, OKI, TI, Toshiba printer, IJ650 and IJ652 Lexmark Printers, Inkjet printers.
	Scanners	  	MultiVendor	  	Scanners
	Mid Range Printer	  	MultiVendor	  	Lexmark Opta Color laser
	Consumer PCs	  	PL6J	  	Presario Desktop systems
		  		  	Presario Laptop systems
	Business PCs	  	PL TC	  	HP Thin Client
		  		  	HP Vectra PCs
		  	PL 7F	  	HP Kayak PCs
		  		  	HP Brio PCs
		  		  	Compaq Evo Desktop systems
		  	PL AN	  	HP Omnibook Laptop PCs
		  		  	HP XE Laptop PCs
		  		  	HP Pavilion Laptops
		  		  	Compaq Armada Laptop PCs
		  		  	Compaq Evo Laptop systems
		  	PL 5X	  	Workstations
		  	MultiVendor	  	Toshiba Laptop PCs
	Netservers / Intel servers	  	PL 8B	  	HP Netservers
		  		  	Proliant Servers (low end configurations)
	Miscellaneous Equipment	  		  	Other Equipment as per attached schedules.

  

 Page 20 

 ATTACHMENT I 
 HP Product (cont) 
 Presario Notebook: 
  

					
	Presario 800XL	  	Presario 1200 – XL100	  	Presario 1200XL – 200 – 500
	Presario 14XL	  	Presario 16XL	  	Presario 17XL
	Presario 19XL	  		  	
	
	Discontinued Presario Notebook:
			
	Presario 1060 & 1082	  	Presario 1207 & 1220	  	Presario 1230 & 1240
	Presario 1260	  	Presario 1625, 1621, 1650	  	Presario 1660
	Presario 1685 & 1692	  	Presario 1805	  	Presario 1925 & 1930
	
	Presario Desktop:
			
	Presario 100	  	Presario 2240/2250	  	Presario 2400/2260/2270/2280/2290
	Presario 3500	  	Presario 50/51/5200	  	Presario 5300
	Presario 5700	  	Presario 5800	  	Presario 7400/7500
	Presario 7800	  	Presario 5000 & 7000	  	Presario 3200
	
	Discontinued Presario Desktops:
			
	Presario 2200	  	Presario 3000	  	Presario 4000
	Presario 4100	  	Presario 4200	  	Presario 4400
	Presario 4500	  	Presario 4600	  	Presario 4700
	Presario 4800	  	Presario 7100/7200	  	Presario 8700
	Presario 9200/9500	  		  	
	
	Armada Notebook
			
	Armada M300	  	Armada M700	  	Armada E500
	Armada E700	  	Armada V300	  	Armada 110
	Armada 100	  		  	
	
	Discontinued Armada Notebook:
			
	Armada 7800	  	Armada 7700	  	Armada 7300
	Armada 6500	  	Armada 4200	  	Armada 4100
	Armada 3500	  	Armada 1750	  	Armada 1700
	Armada 1500	  	Armada 1500c	  	Armada 1100
	Armada SB	  		  	
	
	Evo Notebook
			
	Evo 1000c	  	Evo 1000v	  	Evo 610c
	Evo 600c	  	Evo 410c	  	Evo 400c
	Evo 200	  	Evo 180	  	Evo 160
	Evo 150	  	Evo 115	  	Evo 110
	
	Evo Desktop
			
	Evo D510	  	Evo D500	  	Evo D310
	Evo D300	  		  	
	
	Deskpro
			
	Deskpro EN (SFF, CMT, SDT)	  	Deskpro EP/SB	  	Deskpro EX
	Deskpro EXT	  		  	
	
	Workstations
			
	Deskpro AP230	  	Deskpro AP240	  	Deskpro AP250
	Deskpro AP300	  	Deskpro Professional AP200	  	Deskpro Professional AP400
	Deskpro Professional AP500	  	Deskpro Professional AP550	  	Deskpro Professional AP750
	Deskpro Professional AP800	  	Deskpro Professional AP6000	  	Deskpro Professional AP5100
	Deskpro Professional AP5000	  	Evo workstation W4000	  	Evo workstation W4000CMT
	Evo workstation W6000	  	Evo workstation W800	  	

  

 Page 21 

					
	Discontinued Deskpro Products
			
	Deskpro 1000	  	Deskpro 2000	  	Deskpro 4000 (N/S)
	Deskpro 6000	  		  	
	
	Proliant Servers:
			
	Proliant BL	  	Proliant CL	  	Proliant DL
	Proliant ML	  	Proliant 8500	  	Proliant 8800
	Proliant 8700	  	Proliant 6500	  	Proliant 6400
	Proliant 6000	  	Proliant 5500	  	Proliant 3000
	Proliant 1850	  	Proliant 1600	  	Proliant 850
	Proliant 800	  	Proliant 400	  	

  

 Page 22 

 ATTACHMENT 2 
 Geographical Coverage Area 
 This Agreement shall operate within the following geographical areas: 
 Papua New Guinea 
 Solomon Islands 

Vanuatu 
 Fiji 
 Other Pacific Islands as mutually agreed. 
  

 Page 23 

 ATTACHMENT 3 
 Required Performance Document 
 Refer separate document “Datee Attachment 3 v 5.1”

  

 Page 24 

 ATTACHMENT 4 
 Call Closing Procedure 
 Call Closing Procedure 
  

	1	On completion of the repair and after each visit to site, AASO is required to provide call closure details as outlined in this Attachment. 

  

	2	Details may be provided either by direct data entry in to HP’s Fireman database where access exists, in which case HP’s CSO coding guidelines shall apply, or alternately
via telephone, or other such method as agreed to by the Parties. 

  

	3	Where more that 1 call is completed on any day, call closure details should be batched and forwarded to HP at the completion of each business day or such frequency as requested by
HP. 

  

	4	Any issues regarding call closure requirements should be directed to HP Revenue Processing Group on 03 8877 3704 or 1800 337 015. 

  

	5	The following details arc required to be provided to enable the call to be closed. All current requirements are available on the CSO Quick reference Guide. 

 

			
	CSO number:	  	(HP Reference number)
	Hours:	  	(Time spent on site)
	Travel:	  	(Time spent collecting parts & traveling to site)
	Started:	  	(Date & time arrived at customer site)
	Finished:	  	(Date & time left customer site)
	Serial No.	  	(Defective unit serial number)
	Model No.	  	(Defective unit model number)
		
	Repair Class:	  	(refer below)
	Repeat Code:	  	(refer below)
	Delay Code:	  	(refer below)
	Failure Code:	  	(refer below)
	QA Codes	  	(refer below)
	Engineer comments	  	(Description of work carried out. e.g.: replaced fuser unit)

  

 Page 25 

 REPAIR CLASS CODES – MOST COMMONLY USED 
 This is a two digit alpha code identifying the type of service given to the customer. 
 This is important
information. It is used by the Responsible Division and is particularly important for warranty repairs and report stats. 
  

			
	CO	  	 Primary cause is components

	AO	  	 Adjustment/Alignment only

	NT	  	 No trouble found

	IR	  	 Incomplete repair - unable to fix

	SN	  	 Service Note.

	UC	  	 User caused (This code cannot be used for warranty billing)

 REPEAT CODE: 
  

					
	e.g.	  	1.	  	Went to site once
		  	2.	  	Went to site twice

 DELAY CODE: 
  

	0.	No delay 

	1.	Part available - not taken to site 

	2.	Part not in office 

	3.	Kit not available 

	4.	Part defective from stock 

	5.	Inadequate diagnostics 

	6.	Inadequate training 

	7.	Inadequate test equipment 

	8.	Intermittent problem 

	9.	Other type of problem 

 PART FAIL CODES – MOST COMMONLY USED

 Exchange Assemblies 
  

	55	DOA The assembly has been found dead on arrival or detective from stock. 

	72	Non-Defective The part was replaced per a service note, upgrade update or gratis repair 

	74	Verified Failure The defective part was reinserted into the same or similar product and the failure mode was duplicated. 

	75	Intermittent Failure Verified The defective part was reinserted into the same or similar product and intermittent failure was duplicated 

	78	Solid Failure Non-Verified The part replaced fixed the problem, however the part was not tested on another machine. 

	79	Intermittent Non-Verified The part replaced fixed the intermittent problem, but was not tested on anther machine 

  

 Page 26 

 Non-Exchange Parts 
 Mechanical 
  

					
	 02     Distorted, bent
	  	 03     Restricted, binding, stuck
	  	 04     Damaged, broken, cracked

	 09     Alignment
	  	 12     Loose Slippage, not tight
	  	 20     Excessive wear, worn out

	 45     Noise
	  	 49     Scratched
	  	 60     Insulation damage

	 69     Appearance
	  		  	

 Electrical 
  

					
	 01     Arcing
	  	 15     Noise
	  	 16     Open

	 18     Shorted
	  	 24     Spurious output
	  	 26     No output, dead

	 36     Excess Current
	  	 38     Intermittent
	  	 48     Burned, overhead

 Miscellaneous 
  

					
	 05     Fungus
	  	 07     Corroded
	  	
	 10     Incorrect part
	  	 14     Missing part
	  	
	 17     Adjusted, repaired, cleaned
	  	 29     Not in specifications
	  	
	 34     Reversed part, mis inserted
	  	 35     No trouble found, problem isolated
	  	
	 40     Bad solder joint
	  	 41     Mismarked
	  	 43     Modification

	 44     Dirty, contaminated, unclean
	  	 46     Design error
	  	
	 47     Documentation
	  	 51     Sharp, blurred
	  	
	 55     Defective from stock
	  	 58     Misconfigured
	  	

 QA CODES: 
 These are codes used to highlight issues relating to service delivery. 
  

	2B.	Wrong part or advice recommended by CE Assist 

	2C.	Tech knowledge of CE Assist not sufficient 

	2D.	Wrong product # on CSO 

	2F.	Wrong or missing recommended parts info 

	3J.	Call sent to wrong CE or district 

	3K.	Call sent to field late (>25% of the response time) 

	4K.	Parts not delivered 

	4L.	Parts delivered late 

	4M.	Parts not stocked for reactive call 

	4N.	Contents of box different than label 

	4P.	Defective from stock - DOA/scaled box 

	4Q.	Defective from stock - DOA/unscaled box 

	4R.	Part sent to wrong location 

	4S.	Wrong part or quantity shipped 

	5E.	Customer site problem / site not ready 

	5F.	Customer would not release system 

	6W.	Down systems (FMN/SAM etc) affected service call 

	6Z.	No Defects 

	7G.	Assist requested/CE not familiar with product 

  

 Page 27 

 ATTACHMENT 5 
 HP Spare Parts Return Process 
 <To be provide via separate documentation> 
  

 Page 28 

 ATTACHMENT 6 
 Technical Assistance Procedure 
 (CE Assist) 
 Field Engineer CE-Assist/Escalation Guidelines 
 When to Log a
CE-Assist Call 
 CE-Assist should be logged in the following situations: 
  

	 	•	 	 Parts advised to be taken arc incorrect. 

  

	 	•	 	 Call is allocated to a CE with no previous knowledge of product. 

  

	 	•	 	 CE feels that they are unable to repair the product without first talking to a specialist. 

  

	 	•	 	 CE is unable to affect the repair and needs assistance to take the next step in the repair. 

  

	 	•	 	 CE feels that an excessive number of parts arc being sent for the call. 

  

	 	•	 	 CE has been on-site for more than one hour and is no closer to a resolution. 

  

	 	•	 	 CE has been instructed to log assist call by screener or product specialist. 

  

	 	•	 	 Customer expresses high level of dissatisfaction with product, HP or engineer. 

 How to Log a CE-Assist Call 
 To log an assist call you should call the HP call coordinators on 03 8877 5360.
CE Assist for server products should be logged via 13 11 47. 
 What information is required when logging an Assist Call 
 The HP coordinator will ask you for the following information: 
  

			
	 •      CSO number for the call you are working on or CZ number if you work for a channel
partner.

	
	 •      Engineer name.

	
	 •      Contact number.

	
	 •      Unit product number or model number that you are working on.

	
	 •      Type of problem.

		
	 •      Response priority required:
	  	Priority 1- 15 minute callback
		  	Priority 2- 1 hour callback
		  	Priority 3- next day callback

  

 Page 29 

 ATTACHMENT 7 
 AASO spares list 
  

 Page 30 

 ATTACHMENT 8 
 HP Service Report 
 Refer separate document “HP Service Report v 1.0 
  

 Page 31 

 ATTACHMENT 9 
 Invoice Summary Sheet 
 Refer separate document “HP Invoice Summary” 
  

 Page 32

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