Document:

Fifty-sixth Amendment to Agreement - Time Warner Cable Inc.

 EXHIBIT 10.24I 

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has
been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

FIFTY-SIXTH AMENDMENT 
 TO THE 
 CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 

BETWEEN 

CSG SYSTEMS, INC. 
 AND 
 TIME WARNER CABLE INC. 

This Fifty-sixth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and
Time Warner Cable Inc. (“TWC”). CSG and TWC entered into a certain CSG Master Subscriber Management System Agreement executed March 13, 2003, and effective as of April 1, 2003 (CSG document no. 1926320), as amended (the
“Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms
and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment, shall have the meaning set forth in the Agreement. Upon execution of this Amendment
by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full
force and effect according to their terms. 
 CSG and TWC agree to the following as of the Effective Date: 

 

	1.	Upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, which include Exhibit C-9 and the Forty-fifth Amendment (CSG document
number 2301452, executed June 28, 2010) (the “Amendment”), TWC agrees to pay the fees set forth below for additional capacity of Commercial Accounts for up to an additional *** ******** (******) commercial accounts for the ACP
Commercial Upgrade Service (“Additional Capacity”). As a result, Section B. Additional Capacity Fee set forth in the ACP Commercial Upgrade Service fee table in Section 2 of the Agreement as amended by the Forty-fifth Amendment shall
be deleted and replaced with the following: 

  

									
	 Description of Item/Unit of Measure
	  	Frequency	 	 	Fee	 
	 B. Additional Capacity Fee (Note 4)
	  				 			
	 1. ***** * to ** (Note 6)
	  	 	*	****** 	 	$	*	******** 
	 2. ***** ** and beyond (Note 6)
	  	 	*	****** 	 	$	*	******** 

  

	Note 4:	For avoidance of doubt, Additional Capacity means additional capacity over the Initial Capacity, pursuant to the Amendment, of *** ******** (******) commercial accounts
with **** *** non-wireless telephone lines or more, with no limit on other phone, HSD or video services 

	Note 6:	No commitment is made by TWC with respect to the Additional Capacity, and TWC may terminate the Additional Capacity at any time after providing at least ****** ****
****’ prior written notice to CSG. As of the effective date of such termination, TWC shall have no further obligation to pay the Additional Capacity Fee and CSG shall no longer be required to provide the Additional Capacity. In the event
TWC’s use of the Additional Capacity reaches ****** ******* (***) or **** ******** (*****) commercial customer accounts, CSG shall notify TWC of such event and the parties agree to immediately work in good faith to negotiate an increased
capacity and the associated fees. 

 For clarification purposes, the Additional Capacity Fee listed in the above table shall be
subject to Section 5.4 Adjustment to Fees of the Agreement commencing in 2013. 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	2.	The parties acknowledge and agree that CSG has provided the Additional Capacity commencing as of January 1, 2012, and therefore, following the Effective Date,
CSG may invoice TWC for the ******* Additional Capacity Fee, listed in Section 1 of the above table, for the number of applicable ****** commencing effective as of January 1, 2012 through the Effective Date. Thereafter, CSG shall invoice
TWC in accordance with the above ******* fees, unless TWC terminates the Additional Capacity pursuant to Note 6 of the above table. As a result of the Additional Capacity hereunder, the total of ACP Commercial Accounts capacity is increased,
commencing as of January 1, 2012, from *** ******** (******) to up to ****** ******** *******). 

 THIS AMENDMENT is
executed on the day and year of the last signature below (the “Effective Date”). 
  

			
	 TIME WARNER CABLE INC. (“TWC”)
	 	CSG SYSTEMS, INC. (“CSG”)
		
	 By: /s/ Frank Boncimino
	 	By: /s/ Michael J. Henderson
		
	 Name: Frank Boncimino
	 	Name: Michael J. Henderson
		
	 Title: SVP, Chief Information Officer
	 	Title: EVP Sales & Marketing
		
	 Date: August 16, 2012
	 	Date: 8/23/12

  
 2 / 2Sixty-third Amendment to Agreement - Time Warner Cable Inc.

 EXHIBIT 10.24J 

SIXTY-THIRD AMENDMENT 
 TO THE 
 CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 

BETWEEN 

CSG SYSTEMS, INC. 
 AND 
 TIME WARNER CABLE INC. 

This Sixty-third Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and
Time Warner Cable Inc. (“TWC”). CSG and TWC entered into a certain CSG Master Subscriber Management System Agreement executed March 13, 2003, and effective as of April 1, 2003, as amended (the “Agreement”), and
now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this
Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment, shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the parties, any
subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect
according to their terms. 
 CSG and TWC agree to the following as of the Effective Date: 

 

	1.	CSG agrees to provide and TWC desires to use CSG’s Product Configurator—Billing Configuration Edition (“PC-BCE”) in accordance with the terms of
this Amendment. CSG and TWC agree to implementation and deployment of PC-BCE to TWC, subject to execution of the Statement of Work (CSG no. 2313068) to implement PC-BCE (the “PC-BCE SOW”). 

 

	 	(a)	As a result, Schedule C, entitled “Basic Services and Additional Services and Associated Exhibits”, of the Agreement is hereby amended to add the
following to the section entitled “Additional Services”: 

 Product Configurator—Billing
Configuration Edition (“PC-BCE”) 
  

	 	(b)	In addition, Schedule C, entitled “Basic Services and Additional Services and Associated Exhibits” of the Agreement is hereby amended to add the
following to the section entitled “Services Description”: 

 CSG Product
Configurator – Billing Configuration Edition (“PC-BCE”). The Product Configurator Billing Configuration Edition is a back office application of ACSR® and ACSR (web-enabled) that is used to define billing code tables. With PC-BCE, CSG will provide a more robust definition and validation layer for TWC’s
billing codes. PC-BCE can be used to manage the following code tables: 9xx, TM, TR, TT, 03, CT44.  
  

	 	(c)	As a result, Schedule F, “Fees,” section entitled “CSG Services,” Section I. entitled “Processing,” shall be amended to add a new
subsection x., entitled “CSG’s Product Configurator—Billing Configuration Edition (“PC-BCE”)” as follows: 

 x. CSG’s Product Configurator—Billing Configuration Edition (“PC-BCE”) 
  

									
	 Description of Item/Unit of Measure
	  	Frequency	 	  	Fee	 
	 1. Product Configurator - Billing Configuration Edition
	  				  			
	 a) Implementation Fee (Note 1)
	  	 	One-Time	  	  	 	Quote	  

	Note 1:	Implementation Fee includes PC-BCE deployment as set forth in the PC-BCE SOW. 

 

	2.	Participating Affiliates may use and receive the PC-BCE without any requirement that such Additional Services be set forth in any such Participating Affiliates
Affiliate Addendum. 

  
 1 / 2

 THIS AMENDMENT is executed as of the day and year last signed below (the Effective Date”)

  

			
	 TIME WARNER CABLE INC. (“TWC”)
	 	CSG SYSTEMS, INC. (“CSG”)
		
	 By: /s/ Frank Boncimino
	 	By: /s/ Joseph T. Ruble
		
	 Name: Frank Boncimino
	 	Name: Joseph T. Ruble
		
	 Title: SVP, Chief Information Officer
	 	Title: EVP, CAO & General Counsel
		
	 Date: 8/27/2012
	 	Date: 8-30-12

  
 2 / 2Sixty-fifth Amendment to Agreement - Time Warner Cable Inc.

 EXHIBIT 10.24K 

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has
been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

SIXTY-FIFTH AMENDMENT 
 TO THE 
 CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 

BETWEEN 

CSG SYSTEMS, INC. 
 AND 
 TIME WARNER CABLE INC. 

This Sixty-fifth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and
Time Warner Cable Inc. (“TWC”). CSG and TWC entered into a certain CSG Master Subscriber Management System Agreement executed March 13, 2003, and effective as of April 1, 2003, as amended (the “Agreement”), and
now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this
Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment, shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the parties, any
subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect
according to their terms. 
  

	1.	CSG and TWC agree to the following as of the Effective Date: 

TWC desires to use, and CSG agrees to develop and ,implement an interface from which TWC’s customer service
representatives will have the ability to capture TWC’s **************** lead information from CSG’s Advanced Customer Service Representative (“ACSR®”) Order Workflow, including any updates and/or enhancements thereto (the “Interface”). 

CSG shall perform the design and development for the Interface and implementation of same pursuant to that certain Statement of Work
between CSG and TWC (CSG document no. 2312948) (the “SOW”). In addition, following implementation of the Interface and commencing immediately following the Initial Support Period (as defined in the SOW), CSG shall provide up to
******************of support per ***** (the “Support Hours”) for the Interface (the “Interface Support Services”) for the ******* Recurring Support Fees specified in Section 2 below, as follows: 

 

	 	(a)	Problems shall be reported and resolved, in accordance with the priority levels set forth in Section II of Schedule H of the Agreement; 

 

	 	(b)	Interface Support Services shall address production issues, including providing operations support, answering functional questions and resolving reported concerns. In
addition, Interface Support Services shall include any changes to the Interface required in connection with enhancements, development, new features, new functionality, products, or any configuration changes. For avoidance of doubt, Interface Support
Services for enhancements shall include, but are not limited to, changing the Interface to operate with other systems, expanding or limiting the scope of the Interface, and/or creating interfaces to future CSG, third party, and/or Customer products.

  

	 	(c)	Any Interface Support Services required in excess of the ******* Support Hours in any given ***** will be provided by CSG at the then-current Technical Services hourly
rate pursuant to a mutually agreed upon Statement of Work. 

  

	 	(d)	Any Interface Support Services requested by TWC which CSG anticipates will be too substantial to be performed with ************* of Support Hours will be submitted to
TWC in the form of a quote, with estimated hours and fees, and shall be subject to a separate mutually agreed upon Statement of Work. 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

Support Hours are not cumulative; Support Hours not used in any ***** will not be carried over to any succeeding ******. Following
commencement of the Interface Support Services, CSG shall continue to provide such Interface Support Services through the earlier of (a) termination or expiration of the Agreement (and any Termination Assistance Period, as defined in the
Agreement) or (b) termination of the Interface Support Services as set forth below. TWC may terminate use of the Interface upon ***************** prior written notice (email shall be sufficient) to CSG and TWC shall have no further obligation
for the ******* Recurring Support Fee following such termination. 
  

	2.	As a result, Schedule F, “Fees,” of the Agreement shall be amended to include the following fees for the Interface: 

 

									
	 Description of Item/Unit of Measure
	  	Frequency	 	 	Fee	 
	 1. Interface
	  				 			
	 (a) Implementation Fee (Note 1)
	  	 	One time	  	 	 	Quote	  
	 (b) ******* Recurring Support Fee (Note 2)
	  	 	*******	  	 	 	$********	  

  

	Note	 1: The parties agree to execute the SOW for implementation of the Interface 

	Note 2:	The******** Recurring Support Fee is subject to increase pursuant to Section 5.4 of the Agreement, commencing in 2013. 

 

	3.	For avoidance of doubt, Participating Affiliates may use the Interface without incurring any additional fees hereunder, without any requirement that such Interface
be set forth in any such Participating Affiliate’s Affiliate Addendum. In addition to TWC’s termination rights set forth above and in Article 6 of the Agreement, TWC shall also have the right to terminate any Participating Affiliate’s
use of the Interface, if applicable, for convenience, without notice to CSG. 

 THIS AMENDMENT is executed as of the day
and year last signed below (the Effective Date”) 
  

			
	 TIME WARNER CABLE INC. (“TWC”)
	 	CSG SYSTEMS, INC. (“CSG”)
		
	 By: /s/ Frank Boncimino
	 	By: /s/ Michael J. Henderson
		
	 Name: Frank Boncimino
	 	Name: Michael J. Henderson
		
	 Title: SVP, Chief Information Officer
	 	Title: EVP Sales & Marketing
		
	 Date: August 9, 2012
	 	Date: 8/17/12

  
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