Document:

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                                                                   EXHIBIT 10.29

                     RETENTION AND INDEMNIFICATION AGREEMENT

      THIS RETENTION AND INDEMNIFICATION AGREEMENT (this "Agreement") is entered
into effective as of July 18, 2001, by and among (i) International Total
Services, Inc., an Ohio corporation (the "Company"), and (ii) each of the
directors and/or officers of the Company listed on Exhibit A to this Agreement
(each an "Indemnitee" and collectively, the "Indemnitees").

                                R E C I T A L S :

      A. The Company and the Indemnitees are aware of the exposure to litigation
of officers, directors and representatives of the Company as such persons
exercise their duties to the Company;

      B. The Company desires to continue to benefit from the services of highly
qualified, experienced and otherwise competent persons such as the Indemnitees;
and

      C. Each of the Indemnitees currently desires to continue to serve the
Company as a director or officer or as a director, officer, employee, agent, or
trustee of another corporation, joint venture, enterprise, or trust, including,
without limitation, the voting trust (the "Weitzel Voting Trust") established
pursuant to that certain Voting Trust Agreement (the "Weitzel Voting Trust
Agreement") made and entered into as of the 1st day of November, 1999, by and
among the Company, Robert A. Weitzel, H. Jeffrey Schwartz ("Schwartz"), J.
Jeffrey Eakin ("Eakin"), and John P. O'Brien ("O'Brien"), for so long as the
Company continues to provide, on an acceptable basis, adequate and reliable
indemnification against certain liabilities and expenses which may be incurred
by each Indemnitee.

      NOW, THEREFORE, in consideration of providing stability and an incentive
for continued service on the part of each Indemnitee, and in consideration of
the foregoing premises and the mutual covenants contained in this Agreement, the
parties to this Agreement hereby agree as follows:

1. INDEMNIFICATION. The Company agrees to indemnify each of the Indemnitees
against expenses (including attorneys' fees), judgments, fines and amounts paid
in settlement actually and reasonably incurred by each of them ("Expenses") in
connection with any threatened, pending or completed action, suit or proceeding,
whether civil, criminal, administrative, investigative (a "Proceeding"), to
which any of the Indemnitees was, is or is threatened to be made a party by
reason of facts which include that said Indemnitee is or was a director,
officer, employee or agent of the Company and/or is or was serving at the
request of the Company ("representative") as a director, trustee, officer,
employee, member, manager or agent of another corporation, limited liability
company, partnership, joint venture, trust or other enterprise, including,
without limitation, the Weitzel Voting Trust (which service as trustee
thereunder is hereby agreed to be at the request of the Company), to the extent
of the highest and most advantageous to the Indemnitee, as determined by the
Indemnitee, of one or any combination of the following:

            a. The benefits provided by the Company's current Code of
      Regulations (the "By-Laws") in effect on the effective date of this
      Agreement (whether or not the By-Laws are in effect at the time Expenses
      are incurred by an Indemnitee), a copy of the relevant portions of which
      are attached to this Agreement as Exhibit B;

            b. The benefits allowable under Ohio law in effect at the date
      hereof, including, without limitation, the benefits allowable under
      Chapter 1701 of the Ohio Revised Code;

            c. The benefits allowable under the laws of the jurisdiction under
      which the Company exists at the time Expenses are incurred by the
      Indemnitee;

            d. With respect to Schwartz, Eakin and O'Brien, the benefits
      available under the Weitzel Voting Trust Agreement, including, without
      limitation, Section 17 of the Weitzel Voting Trust Agreement, a copy of
      the relevant portions of which are attached to this Agreement as Exhibit
      C;

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                                                                   EXHIBIT 10.29

            e. The benefits available under any liability insurance obtained by
      the Company; and

            f. Such other benefits as are or may be otherwise available to
      Indemnitee.

      Combination of two or more of the benefits provided by (a) through (f)
shall be available to the extent that the Applicable Document (as defined below)
does not require that the benefits provided therein be exclusive of other
benefits. The document or law providing for the benefits listed in items (a)
through (f) above is called the "Applicable Document" in this Agreement. The
Company hereby undertakes to use its best efforts to assist Indemnitee, in all
proper and legal ways, to obtain the benefits selected by Indemnitee under items
(a) through (f) above.

      For purposes of this Agreement, references to "other enterprises" shall
include employee benefit plans for employees of the Company or of any affiliated
entity without regard to ownership of such plans; references to "fines" shall
include any excise taxes assessed on any of the Indemnitees with respect to any
employee benefit plan; references to "serving at the request of the Company"
shall include any service as a director, officer, employee or agent of the
Company which imposes duties on, or involves services by, any of the Indemnitees
with respect to an employee benefit plan, its participants or beneficiaries;
references to the masculine shall include the feminine; references to the
singular shall include the plural and vice versa; and if the Indemnitee acted in
good faith and in a manner he reasonably believed to be in or not opposed to the
interest of the participants and beneficiaries of an employee benefit plan, he
shall be deemed to have acted in a manner consistent with the standards required
for indemnification by the Company under the Applicable Documents.

      2. TERM; INSURANCE; TRUST FUND. The term of this Agreement (the "Term")
shall begin on the date first written above and shall end on the date that
immediately follows the expiration of the last to expire of all applicable
statutes of limitations pursuant to which any Proceeding could be commenced;
provided, however that the Term shall be extended to the extent and for so long
as (i) any such statute of limitations is waived, suspended or extended and/or
(ii) any Proceeding has, prior to the otherwise applicable expiration of the
Term, been commenced and remains subject to a final and non-appealable
adjudication or other determination, and for sixty (60) days thereafter;
provided, further, that the Term shall be further extended as necessary to
satisfy any request for indemnification made by an Indemnitee during the
otherwise applicable Term. The Company shall maintain liability insurance of the
same type(s) and in the same amount(s) as provided on the date of this
Agreement, provided and to the extent that such insurance is available for a
similar price or similar prices (taking into account reasonable cost of living
increases). (IF THE COMPANY IS UNABLE TO MAINTAIN LIABILITY INSURANCE OF THE
SAME TYPE(S) AND IN THE SAME AMOUNT(S) AS PROVIDED ON THE DATE OF THIS AGREEMENT
FOR A SIMILAR PRICE OR SIMILAR PRICES (TAKING INTO ACCOUNT REASONABLE COST OF
LIVING INCREASES), THEN THE COMPANY SHALL PROCURE LIABILITY INSURANCE OF SUCH
TYPE(S) AND IN SUCH AMOUNT(S) THAT THE COMPANY CAN REASONABLY AFFORD FOR
SUBSTANTIALLY THE SAME AGGREGATE COST (TAKING INTO ACCOUNT REASONABLE COST OF
LIVING INCREASES) AS WHAT THE COMPANY CURRENTLY SPENDS FOR LIABILITY INSURANCE.)
However, the Company agrees that the provisions of this Agreement shall remain
in effect regardless of whether liability or other insurance coverage is at any
time obtained or retained by the Company; except that any payments in fact made
to any of the Indemnitees under an insurance policy obtained or retained by the
Company shall reduce the obligation of the Company to make payments under this
Agreement by the amount of the payments made under any such insurance policy. As
of the effective date of this Agreement, for the purposes of covering the
Indemnitees' services under this Agreement, the Company maintains certain
management liability insurance policies (the "Existing Policies"), subject to
various retention amounts (collectively, the "Retention Amounts") depending on
the nature of the claims brought under the Existing Policies. The Company
acknowledges that its Board of Directors (the "Board") has reviewed and approved
that certain Trust Agreement dated as of even date among Schwartz, Eakin,
O'Brien, Mark D. Thompson, and Gary D. Salt (the "Trust Agreement"). In order to
expressly ensure that adequate funds are available to satisfy indemnification
claims of the Indemnitees, including, without limitation, any Retention Amounts
that are required to be paid by the Company in the event that one or more
appropriate claims are brought against one or more of the Indemnitees
(including, without limitation, any claims that are brought under the Weitzel
Trust Agreement), simultaneous with the execution and delivery of this Agreement
and the Trust Agreement, the Company shall deliver to the custody of the Trustee
(as defined in the Trust Agreement), by wire transfer or by Company check, the
sum of Five Hundred Thousand Dollars ($500,000.00), to be used and maintained as
provided in the Trust Agreement. In consideration of each of the Indemnitees
providing continued

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                                                                   EXHIBIT 10.29

service to the Company, the Company shall enter into the Trust Agreement for the
purpose of providing the indemnity to the Trustee discussed in Section 5(c) of
the Trust Agreement.

      3. PAYMENT OF EXPENSES. At Indemnitee's request, after receipt of written
notice pursuant to Section 5 of this Agreement and an undertaking in the form of
Exhibit D attached to this Agreement by or on behalf of an Indemnitee to repay
such amounts so paid on an Indemnitee's behalf if it shall ultimately be
determined under the Applicable Document that an Indemnitee is not entitled to
be indemnified by the Company for such Expenses, the Company shall pay the
Expenses as and when incurred by an Indemnitee. That portion of Expenses which
represents attorneys' fees and other costs incurred in defending any proceeding
shall be paid by the Company within thirty (30) days of its receipt of such
request, together with reasonable documentation (consistent, in the case of
attorneys' fees, with Company practice in payment of legal fees) evidencing the
amount and nature of such Expenses, subject to its also having received such a
notice and undertaking.

      4. ADDITIONAL RIGHTS. The indemnification and advancement of expenses
provided in this Agreement (i) shall not be exclusive of any other
indemnification or right to which Indemnitee may be entitled and (ii) shall
continue after an Indemnitee has ceased to occupy a position as an officer,
director, employee, agent or representative as described in Section 1 above with
respect to Proceedings relating to or arising out of an Indemnitee's acts or
omissions during his service in such position.

      5. NOTICE TO COMPANY. Each Indemnitee shall provide to the Company prompt
written notice of any Proceeding brought, threatened, asserted or commenced
against an Indemnitee with respect to which an Indemnitee may assert a right to
indemnification under this Agreement; provided that failure to provide such
notice shall not, in any way, limit an Indemnitee's rights, or the Company's
obligations, under this Agreement.

      6. COOPERATION IN DEFENSE AND SETTLEMENT. An Indemnitee shall not, absent
court order, make any statement of fact that relates to any matter in dispute
(other than to an authorized officer, director, employee or agent of the Company
or to Indemnitee's counsel) or effect any settlement without the Company's
written consent unless the Indemnitee shall have determined to undertake his own
defense in such matter and has waived the benefits of this Agreement. The
Company shall not settle any Proceeding to which an Indemnitee is a party in any
manner which would impose any Expense on an Indemnitee without his written
consent. Neither an Indemnitee nor the Company shall unreasonably withhold, or
delay in giving, consent to any proposed settlement. Each of the Indemnitees and
the Company shall cooperate to the extent reasonably possible with each other
and with the Company's insurers, in attempts to defend and/or settle such
Proceeding.

      7. ASSUMPTION OF DEFENSE. Except as otherwise provided below, to the
extent that it may wish, the Company jointly with any other indemnifying party
similarly notified shall be entitled to assume an Indemnitee's defense in any
Proceeding, with counsel mutually satisfactory to the Indemnitee and the
Company. After notice from the Company to an Indemnitee of the Company's
election so to assume such defense, the Company shall not be liable to the
Indemnitee under this Agreement for Expenses subsequently incurred by Indemnitee
in connection with the defense thereof other than reasonable costs of
investigation or as otherwise provided below. An Indemnitee shall have the right
to employ counsel in such Proceeding, but the fees and expenses of such counsel
incurred after notice from the Company of its assumption of the defense thereof
shall be at the Indemnitee's expense unless:

            a. The employment of counsel by an Indemnitee has been authorized by
      the Company;

            b. Counsel employed by the Company initially is unacceptable or
      later becomes unacceptable to Indemnitee and such unacceptability is
      reasonable under then existing circumstances;

            c. An Indemnitee shall have reasonably concluded that there may be a
      conflict of interest between an Indemnitee and the Company in the conduct
      of the defense of such Proceeding; or

            d. The Company shall not have employed counsel promptly to assume
      the defense of such Proceeding,

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                                                                   EXHIBIT 10.29

in each of which cases the fees and expenses of counsel shall be at the expense
of the Company and subject to payment pursuant to this Agreement. The Company
shall not be entitled to assume the defense of an Indemnitee in any Proceeding
brought by or on behalf of the Company or as to which an Indemnitee shall have
made either of the conclusions provided for in clause (b) or (c) above.

      8. ENFORCEMENT. In the event that any dispute or controversy shall arise
under this Agreement between an Indemnitee and the Company with respect to
whether the Indemnitee is entitled to indemnification in connection with any
Proceeding or with respect to the amount of Expenses incurred, then with respect
to each such dispute or controversy, the matter will be submitted for
arbitration to the American Arbitration Association, in Cleveland, Ohio in
accordance with the then prevailing rules of that Association. Judgment upon the
award rendered by the arbitrator(s) may be entered in any court having
jurisdiction in Cuyahoga County, Ohio. In any arbitration under this Agreement,
the prevailing party shall be entitled to recover from the other party any and
all costs reasonably incurred by the prevailing party in such arbitration,
including, without limitation, reasonable attorneys' fees.; provided that an
Indemnitee shall not be obligated to reimburse the Company unless the
arbitrator(s) resolving the dispute determines that the Indemnitee acted in bad
faith in bringing such action.

      9. EXCLUSIONS. Notwithstanding the scope of indemnification which may be
available to an Indemnitee from time to time under any Applicable Document, no
indemnification, reimbursement or payment shall be required of the Company
hereunder with respect to:

            a. Any claim or any part thereof as to which an Indemnitee shall
      have been adjudged by a court of competent jurisdiction from which no
      appeal is or can be taken to have acted not in good faith or not in a
      manner he reasonably believed to be in and not opposed to the best
      interests of the Company and, with respect to any criminal action or
      proceeding, had no reasonable cause to believe his conduct was lawful. The
      termination of any action. suit or proceeding by judgment, order,
      settlement, conviction or upon a plea of nolo contendere or its
      equivalent, shall not, of itself, create a presumption that the person did
      not act in good faith and in a manner which he reasonably believed to be
      opposed to or not in the best interests of the Company, and, with respect
      to any criminal action or proceeding had no reasonable cause to believe
      that his conduct was unlawful;

            b. Any obligation of an Indemnitee based upon or attributable to the
      Indemnitee gaining in fact any personal gain, profit or advantage to which
      he was not entitled;

            c. Any claim or any part thereof arising under Section 16(b) of the
      Securities Exchange Act of 1934, as amended, pursuant to which an
      Indemnitee shall be obligated to pay any penalty, fine, settlement or
      judgment; or

            d. Any Proceeding initiated by an Indemnitee without the consent or
      authorization of the Board, provided that this exclusion shall not apply
      with respect to any claims brought by Indemnitee to enforce his rights
      under this Agreement or in any Proceeding initiated by another person or
      entity whether or not such claims were brought by Indemnitee against a
      person or entity who was otherwise a party to such Proceeding.

      Nothing in this Section 9 shall eliminate or diminish the Company's
obligations to advance that portion of an Indemnitee's Expenses which represent
attorneys' fees and other costs incurred in defending any proceeding pursuant to
Section 3 of this Agreement.

      10. EXTRAORDINARY TRANSACTIONS. The Company covenants and agrees that in
the event of any merger, consolidation or reorganization in which the Company is
not the surviving entity, any sale of all or substantially all of the assets of
the Company or any liquidation of the Company (each such event is hereinafter
referred to as an "extraordinary transaction"), the Company shall:

            a. Cause the obligations of the Company under this Agreement to be
      expressly assumed by the survivor, purchaser or successor, as the case may
      be, in such extraordinary transaction; or

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                                                                   EXHIBIT 10.29

            b. Otherwise adequately provide for the satisfaction of the
      Company's obligations under this Agreement.

      11. NO PERSONAL LIABILITY. Each of the Indemnitees agrees that neither the
Board nor any officer, employee, representative or agent of the Company shall be
personally liable for the satisfaction of the Company's obligations under this
Agreement, and each of the Indemnitees shall look solely to the assets of the
Company, any insurance proceeds available as referred to in Section 2 of this
Agreement or otherwise, and the funds available pursuant to the Trust Agreement
for satisfaction of any claim hereunder.

      12. SEVERABILITY. If any provision, phrase or other portion of this
Agreement should be determined by any court of competent jurisdiction to be
invalid, illegal or unenforceable, in whole or in part, and such determination
should become final, such provision, phrase or other portion shall be deemed to
be severed or limited, but only to the extent required to render the remaining
provisions and portions of this Agreement enforceable, and the Agreement as thus
amended shall be enforced to give effect to the intention of the parties insofar
as that is possible.

      13. SUBROGATION. In the event of any payment under this Agreement, the
Company shall be subrogated to the extent thereof to all rights to
indemnification or reimbursement against any insurer or other entity or person
vested in an Indemnitee, who shall execute all instruments and take all other
actions as shall be reasonably necessary for the Company to enforce such rights.

      14. GOVERNING LAW. The parties hereto agree that this Agreement shall be
construed and enforced in accordance with and governed by the laws of the State
of Ohio.

      15. NOTICES. All notices, requests, demands and other communications
hereunder shall be in writing and shall be considered to have been duly given if
delivered by hand and receipted for by the party to whom the notice, request,
demand or other communication shall have been directed, or mailed by certified
mail, return receipt requested, with postage prepaid:

            (a)   If to the Company, to:

                  International Total Services, Inc.
                  5005 Rockside Road
                  Crown Centre
                  Independence, Ohio  44131
                  Attention:  Mr. Mark D. Thompson, President

            (b) If to an Indemnitee, to the particular Indemnitee's address
listed on Exhibit A to this Agreement;

or to such other or further address as shall be designated from time to time by
the Indemnitee or the Company to the other.

      16. COUNTERPARTS. This Agreement may be executed in several counterparts
(including by facsimile transmission), each of which so executed shall be deemed
to be an original, but all such counterparts shall together constitute one and
the same instrument bearing a uniform date, namely, the date first written
above, and as if all had been executed together on such date.

      17. ENTIRE AGREEMENT. This Agreement constitutes the entire agreement with
respect to the subject matter of this Agreement and supersedes all prior written
and oral agreements with respect to the subject matter of this Agreement, and
the rights and duties of the Indemnitees and the Company under this Agreement
may not be amended, modified or terminated except by written instrument signed
and delivered by the parties to this Agreement.

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                                                                   EXHIBIT 10.29

      This Agreement is and shall be binding upon and shall inure to the
benefits of the parties hereto and their respective heirs, executors,
administrators, successors and assigns.

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                                                                   EXHIBIT 10.29

      IN WITNESS WHEREOF, the undersigned have executed this Agreement as of the
date first above written.

                                          INTERNATIONAL TOTAL SERVICES, INC.

                                          By:   /s/ Mark D. Thompson
                                                Mark D. Thompson, President

INDEMNITEES
/s/ John P. O'Brien                       /s/ Michael F. Sosh
John P. O'Brien                           Michael F. Sosh

/s/ J. Jeffrey Eakin                      /s/ Charles P. Licata
J. Jeffrey Eakin                          Charles P. Licata

/s/ H. Jeffrey Schwartz                   /s/ Scott E. Brewer
H. Jeffrey Schwartz                       Scott E. Brewer

/s/ Mark D. Thompson                      /s/ John W. Demell
Mark D. Thompson                          John W. DeMell

/s/ Ronald P. Koegler
Ronald P. Koegler

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                                                                   EXHIBIT 10.29

                                    EXHIBIT A

John P. O'Brien
Inglewood Associates, Inc.
14 Water Street
Chagrin Falls, OH  44022
Phone:      440.247.1681
Fax:  440.247.1682

J. Jeffrey Eakin
Preferred Capital, Inc.
6860 W. Snowville Road
Suite 110
Brecksville, OH  44141
Phone:      440.546.7400
Fax:  440.546.7405

H. Jeffrey Schwartz
Benesch, Friedlander, Coplan & Aronoff LLP
2300 BP America Building
200 Public Square
Cleveland, OH  44114
Phone:      216.363.4635
Fax:  216.363.4588

Mark D. Thompson
1440 Ridgemont Trail
Hinckley, Ohio 44344
Phone:  330.278.3149
Fax:

Ronald P. Koegler
International Total Services, Inc.
1200 Crown Centre
5005 Rockside Road
Cleveland, OH  44131
Phone:      216.642.4522
Fax:  216.642.1639

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                                                                   EXHIBIT 10.29

Michael F. Sosh
International Total Services, Inc.
1200 Crown Centre
5005 Rockside Road
Cleveland, OH  44131
Phone:      216.642.4522
Fax:  216.642.1639

Charles P. Licata
International Total Services, Inc.
1200 Crown Centre
5005 Rockside Road
Cleveland, OH  44131
Phone:      216.642.4522
Fax:  216.642.1639

Scott E. Brewer
International Total Services, Inc.
1200 Crown Centre
5005 Rockside Road
Cleveland, OH  44131
Phone:      216.642.4522
Fax:  216.642.1639

John W. DeMell
International Total Services, Inc.
1200 Crown Centre
5005 Rockside Road
Cleveland, OH  44131
Phone:      216.642.4522
Fax:  216.642.1639

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                                                                   EXHIBIT 10.29
                                    EXHIBIT B

Attached.

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                                                                   EXHIBIT 10.29
                                  EXHIBIT C

Attached.

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                                                                   EXHIBIT 10.29

EXHIBIT D

                               FORM OF UNDERTAKING

      THIS UNDERTAKING has been entered into by ____________________________
(hereinafter "Indemnitee") pursuant to a Retention and Indemnification Agreement
dated July 18, 2001 (the "Indemnification Agreement"), between International
Total Services, Inc. (hereinafter "Company"), an Ohio corporation, and
Indemnitee.

                                R E C I T A L S :

      A. Pursuant to the Indemnification Agreement, Company agreed to pay
Expenses (within the meaning of the Indemnification Agreement) as and when
incurred by Indemnitee in connection with any claim against Indemnitee which is
the subject of any threatened, pending or completed action, suit or proceeding,
whether civil, criminal or investigative, to which Indemnitee was, is or is
threatened to be made a party by reason of facts which include Indemnitee's
being or having been a director, officer or representative (within the meaning
of the Indemnification Agreement) of Company;

      B. Such claim has arisen against Indemnitee and Indemnitee has notified
Company thereof in accordance with the terms of Section 5 of the Indemnification
Agreement (hereinafter the "Proceeding");

      C. Indemnitee believes that Indemnitee is entitled to indemnification
under the Indemnification Agreement and it is in the interest of both Indemnitee
and Company to defend against the claims against Indemnitee thereunder;

      NOW, THEREFORE, Indemnitee hereby agrees that in consideration of
Company's advance payment of Indemnitee's Expenses incurred prior to a final
disposition of the Proceeding, Indemnitee hereby undertakes to reimburse Company
for any and all expenses paid by Company on behalf of Indemnitee prior to a
final disposition of the Proceeding in the event that Indemnitee is determined
under the Applicable Document (within the meaning of the Indemnification
Agreement) not to be entitled to indemnification for such Expenses pursuant to
the Indemnification Agreement and applicable law, provided that if Indemnitee is
entitled under the Applicable Document to indemnification for some or a portion
of such Expenses, Indemnitee's obligation to reimburse Company shall only be for
those Expenses for which Indemnitee is determined not to be entitled to
indemnification. Such reimbursement or arrangements for reimbursement by
Indemnitee shall be consummated within ninety (90) days after a determination
that Indemnitee is not entitled to indemnification and reimbursement pursuant to
the Indemnification Agreement and applicable law.

      IN WITNESS WHEREOF, the undersigned has set his hand this ___ day of
________________________, ____.

                                          Indemnitee:

                                          ____________________________

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                                                                   EXHIBIT 10.30

                                 TRUST AGREEMENT

      THIS TRUST AGREEMENT (this "Agreement") is entered into effective as of
July 18, 2001, by and among (i) J. Jeffrey Schwartz ("Schwartz"), J. Jeffrey
Eakin ("Eakin"), John P. O'Brien ("O'Brien"), and Mark D. Thompson (each an
"Administrator" and collectively, the "Administrators"), and (ii) Gary D. Salt,
an individual (the "Trustee"). The parties listed on Exhibit A (the
"Indemnitees") to this Agreement join this Agreement, for purposes of providing
the indemnity discussed in Section 5(c) below and for the other benefits and
obligations specified herein, by affixing their signatures on Exhibit A.
International Total Services, Inc., an Ohio corporation (the "Company") joins
this Agreement solely for purposes of providing the indemnity discussed in
Section 5(c) below by affixing its signature on Exhibit B.

                               R E C I T A L S:

            A. The Company and the Administrators are among the parties to a
      Retention and Indemnification Agreement (the "Retention and
      Indemnification Agreement") entered into and effective as of even date,
      pursuant to which, among other things, the Company has agreed to deposit
      certain funds into a trust account to be used in the event that one or
      more appropriate claims are brought against one or more of the
      Indemnitees, including, without limitation, any claims that are brought
      against Schwartz, Eakin, or O'Brien in their capacities as trustees under
      that certain Voting Trust Agreement (the "Weitzel Voting Trust Agreement")
      made and entered into as of the 1st day of November, 1999, by and among
      the Company, Robert A. Weitzel, Schwartz, Eakin and O'Brien; and

            B. It is contemplated and intended by the parties to the Retention
      and Indemnification Agreement, including, without limitation, the
      Administrators, that the funds deposited by the Company pursuant to the
      terms of the Retention and Indemnification Agreement are to be used (in
      accordance with the provisions of this Agreement) for the benefit of an
      Indemnitee in the event that either the payment of or reimbursement of
      Expenses (as defined below) of such Indemnitee that is sought from Trustee
      under this Agreement has not already (i) been provided by the Company, or
      (ii) been satisfied out of any insurance proceeds available (as referred
      to in Section 2 of the Retention and Indemnification Agreement or
      otherwise); and

            C. The Administrators desire to appoint Trustee to serve as trustee
      to hold the funds deposited by the Company pursuant to the terms of the
      Retention and Indemnification Agreement, and Trustee is willing to accept
      such appointment, pursuant to the terms and conditions of this Agreement.

      NOW, THEREFORE, in consideration of the mutual covenants and agreements
set forth in this Agreement, the parties to this Agreement hereby agree as
follows:

      1. Appointment of Trustee. The Administrators, jointly and severally,
hereby appoint Gary D. Salt as trustee, to act in accordance with the terms and
conditions set forth in this Agreement, and Trustee hereby accepts such
appointment and shall act in accordance with such terms and conditions.

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                                                                   EXHIBIT 10.30

      2.    Establishment of Trust.

      (a) The Company has deposited with Trustee, contemporaneously with the
execution and delivery of this Agreement and of the Retention and
Indemnification Agreement, Five Hundred Thousand Dollars ($500,000.00) in
immediately available funds (the "Initial Deposit"). The Initial Deposit,
together with all Interest (as hereinafter defined) shall be referred to as the
"Trust Fund".

      (b) Trustee shall segregate the Trust Fund from the assets of Trustee and
shall hold the Trust Fund in trust for the benefit of the Indemnitees under this
Agreement. Trustee shall disburse the Trust Fund only in accordance with the
terms of this Agreement.

      3. Receipt and Investment of Funds. Trustee hereby acknowledges receipt of
the Initial Deposit from the Company on the date of this Agreement and shall
invest the Trust Fund, from and after the date of this Agreement, unless
otherwise directed in a joint writing by all of the Administrators, in (a)
obligations issued or guaranteed by the United States of America or by any
agency or instrumentality thereof, (b) obligations (including certificates of
deposit and bankers' acceptances) of banks which at the date of their last
public reporting had total assets in excess of U.S. $500,000,000.00, (c)
commercial paper rated at least AA or Aa, and (d) money market fund shares of
regulated investment companies invested exclusively in the securities described
in the foregoing clauses. Trustee shall hold all interest and other
distributions or gains derived from such investments and reinvestments, if any
(collectively, "Interest"), in trust under this Agreement.

      4. Term; Distribution of the Trust Fund. For the purposes of this
Agreement, the term of the Agreement (the "Term") shall begin on the date of
this Agreement and end on the date a total depletion of the Trust Fund occurs
due to a distribution or distributions of the Trust Fund by Trustee pursuant to
the terms of this Agreement. Trustee shall disburse the Trust Fund as follows:
(a) upon receipt of a written notice from an Indemnitee, including, without
limitation, an Administrator, to an Administrator seeking payment under this
Agreement (i) informing such Administrator of a threatened, pending or completed
action, suit or proceeding, whether civil, criminal, administrative or
investigative (a "Proceeding"), to which the Indemnitee was, is or is threatened
to be made a party by reason of facts which include the Indemnitee's being or
having been a director, officer, employee or agent of the Company and/or is or
was serving at the request of the Company as a director, trustee, officer,
employee, member or agent of another corporation, limited liability company,
partnership, joint venture, trust or other enterprise, including, without
limitation, the voting trust established pursuant to the Weitzel Voting Trust
Agreement; together with (ii) reasonable documentation of the amount and nature
of any expenses (including attorneys' fees), judgments, fines and/or amounts
paid in settlement, or other costs actually incurred by the Indemnitee (the
"Expenses") defending any Proceeding; and also (iii) written confirmation that
either the payment of or reimbursement of Expenses that the Indemnitee is
seeking under this Agreement has not already (A) been provided to the Indemnitee
by the Company, or (B) been satisfied out of any insurance proceeds available
(as referred to in Section 2 of the Retention and Indemnification Agreement or
otherwise); then (iv) said Administrator

                                       2
<PAGE>   3
                                                                   EXHIBIT 10.30

shall promptly deliver to the Trustee notice of the amount and the identity of
the Indemnitee claiming Expenses and Trustee shall pay (or reimburse the
Indemnitee for, as the case may be), without any input or action required on the
Company's part and irrespective of any input or action on the Company's part,
said Expenses out of the Trust Fund within thirty (30) days of Trustee's receipt
of such request; or, alternatively, (b) upon receipt of written instructions
signed by two (2) or more of the Administrators to disburse a portion or the
balance of the Trust Fund to the Company, then Trustee shall deliver such
portion or the balance of the Trust Fund, as the case may be, to the Company
within five (5) working days after receipt of such notice. Trustee, the
Administrators and the Indemnitees agree to provide a copy of any notice under
this Section 4 to each of the Administrators.

      5.    Exculpation and Indemnification of Trustee.

      (a) Trustee shall have no duties or responsibilities other than those
expressly set forth in this Agreement. Trustee shall not be liable to any party
to this Agreement by reason of any failure on the part of any party to this
Agreement (other than Trustee), to perform such party's obligations under this
Agreement or under any other document. Except for this Agreement and
instructions to Trustee pursuant to the terms of this Agreement, Trustee is not
obligated to recognize any agreement or agreements among either the
Administrators or among the Administrators and the Company, notwithstanding
Trustee's knowledge of any such agreement or agreements. In the event Trustee is
uncertain as to any duties or responsibilities under this Agreement or receives
instructions from any of the parties to this Agreement with respect to the Trust
Fund which in its belief are in conflict with any of the provisions of this
Agreement, Trustee shall be entitled to refrain from taking any action until it
is directed to do so in writing by order of a court of competent jurisdiction
(the time for all appeals therefrom having expired) in proceedings which Trustee
or any other party to this Agreement shall be entitled to commence.

      (b) Trustee shall not be liable for any action taken or omitted by it, or
any action suffered by it to be taken or omitted, in good faith and in the
exercise of its own best judgment, and may rely conclusively on, and shall be
protected in acting upon, any order, notice, demand, certificate, or opinion or
advice of counsel (including counsel chosen by Trustee), statement, instrument,
report or other paper or document (not only as to its due execution and the
validity and effectiveness of its provisions, but also as to the truth and
acceptability of any information therein contained) which is reasonably believed
by Trustee to be genuine and to be signed or presented by the proper party or
parties.

      (c) Trustee shall be indemnified and held harmless jointly and severally
by the Indemnitees and by the Company from and against any expenses, including
reasonable counsel fees and disbursements, damages or losses suffered by Trustee
in connection with any claim or demand which in any way, directly or indirectly,
arises out of or relates to this Agreement or the services of Trustee under this
Agreement; provided, however, that if Trustee is guilty of willful misconduct or
gross negligence under this Agreement, then Trustee shall bear all losses,
damages and expenses arising as a result of such willful misconduct or gross
negligence. Promptly after the receipt by Trustee of notice of any such demand
or claim or the commencement of any action, suit or proceeding related to such
demand or claim, Trustee shall notify the other parties to this Agreement in
writing. For the purposes of this Agreement, the terms "expense" and

                                       3
<PAGE>   4
                                                                   EXHIBIT 10.30

"loss" shall include all amounts paid or payable to satisfy any such claim or
demand, or in settlement of any such claim, demand, action, suit or proceeding
related to this Agreement, and all costs and expenses, including, but not
limited to, reasonable counsel fees and disbursements, paid or incurred in
investigating or defending against any such claim, demand, action, suit or
proceeding.

      6. Compensation of Trustee. Trustee shall serve without compensation.
Trustee shall have the right to incur and pay such reasonable expenses and
charges as he may deem necessary and proper for carrying this Agreement into
effect and for discharge of the Administrators' rights and duties under this
Agreement. Any such expenses or charges incurred by and due to Trustee shall
promptly be communicated to all of the Administrators in writing and, after
receiving written approval from two (2) of the Administrators, Trustee shall pay
such expenses or charges out of the Trust Fund.

      7. Resignation of Trustee. At any time, upon thirty (30) days' prior
written notice to all of the Administrators, Trustee may resign and be
discharged from his duties as Trustee under this Agreement. As soon as
practicable after his resignation Trustee shall promptly turn over to a
successor trustee mutually appointed by the Administrators all monies and
property held under this Agreement upon presentation of a document appointing
the new trustee and evidencing its acceptance thereof.

      8. Resignation of Administrators. At any time upon thirty (30) days' prior
written notice to all of the other Administrators, an Administrator may resign
and be discharged from his duties as an Administrator under this Agreement. To
the extent any Administrator resigns or is otherwise unable to serve as an
Administrator, his successor shall be appointed from among the remaining
Indemnitees by a majority of the remaining Administrators. There shall be, at
all times, four (4) Administrators; provided, however, that in the event there
are, at any time, less than four (4) Indemnitees, the number of Administrators
shall equal the number of indemnitees. Any writing required to be signed by two
(2) or more Administrators may be signed by one (1) Administrator should there
only be one (1) Administrator.

      9. Records. Trustee shall maintain accurate records of all transactions
under this Agreement. Promptly after the termination of this Agreement pursuant
to Paragraph 4 above, or Trustee's resignation pursuant to Paragraph 7 above, or
as may reasonably be requested by one or more of the Administrators from time to
time before such termination, Trustee shall provide each of the Administrators
with a complete copy of such records, certified by Trustee to be a complete and
accurate account of all such transactions. Each of the Administrators shall also
have access to such books and records at all reasonable times during normal
business hours upon reasonable notice to Trustee.

      10. Notice. All notices and other communications under this Agreement
shall be in writing and shall be deemed to have been duly delivered (i) if
delivered personally, including by reputable overnight courier service, upon
delivery against a signed receipt therefor, or (ii) upon transmission by
facsimile or telecopier, which transmission is confirmed, in either case
addressed to the party to be notified at the address set forth

                                       4
<PAGE>   5
                                                                   EXHIBIT 10.30

below, or at such other address as such party shall have previously notified the
other parties hereto by notice duly given in conformity with this Paragraph 10
(and the Indemnitees, at the address for notice pursuant to the Retention and
Indemnification Agreement). Notwithstanding any provision of this Agreement to
the contrary, if any notice or other communication under this Agreement is
delivered or transmitted after 5:00 P.M. Eastern Standard Time on a business day
or at any time on a non-business day, then such delivery or transmission shall
be deemed to be effective on the next following business day.

      If to Trustee to: Mr. Gary D. Salt
                        ____________________
                        ____________________
                        ____________________
                        Phone:______________
                        Fax:________________

      If to the Administrators to:
                        H. Jeffrey Schwartz
                        c/o Benesch, Friedlander, Coplan & Aronoff
                        2300 BP Tower
                        200 Public Square
                        Cleveland, Ohio  44114-2378
                        Phone:  216.363.4635
                        Fax:  216.363.4588

                        John P. O'Brien
                        c/o Inglewood Associates, Inc.
                        14 Water Street
                        Chagrin Falls, OH  44022
                        Phone:      440.247.1681
                        Fax:  440.247.1682

                        J. Jeffrey Eakin
                        c/o Preferred Capital, Inc.
                        6860 W. Snowville Road
                        Suite 110
                        Brecksville, OH  44141
                        Phone:      440.546.7400
                        Fax:  440.546.7405

                        Mark D. Thompson
                        1440 Ridgemont Trail
                        Hinckley, Ohio 44344
                        Phone:  330.278.3149
                        Fax:________________

                                       5

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