Document:

EX-10.1

 Exhibit 10.1 

EXECUTION COPY 
  

 
  

$650,000,000 
 CREDIT AGREEMENT

 dated as of 

February 28, 2014 
 among

 CONVERGYS CORPORATION, 
 The
Lenders Party Hereto, 
 CITIBANK, N.A., 

as Administrative Agent, 
 BANK OF
AMERICA, N.A., 
 as Syndication Agent, 

BNP PARIBAS, 
 PNC BANK, NATIONAL
ASSOCIATION, 
 THE BANK OF NOVA SCOTIA, 

U.S. BANK NATIONAL ASSOCIATION 
 and

 WELLS FARGO SECURITIES, LLC, 

as Senior Managing Agents 
 and

 BNP PARIBAS, 
 PNC BANK,
NATIONAL ASSOCIATION, 
 THE BANK OF NOVA SCOTIA, 

U.S. BANK NATIONAL ASSOCIATION 
 and

 WELLS FARGO BANK, N.A., 
 as
Co-Documentation Agents 
  
  

CITIGROUP GLOBAL MARKETS INC. 

and 
 MERRILL, LYNCH, PIERCE,
FENNER & SMITH INCORPORATED, 
 as Joint Lead Arrangers and Joint Bookrunners 

 
  

 
 [CS&M Ref. No. 08500-552] 

 TABLE OF CONTENTS 
  

							
	 	 	 	  	Page	 
	 ARTICLE I     Definitions
	  	 	1	  
			
	 SECTION 1.01.
	 	 Defined Terms
	  	 	1	  
	 SECTION 1.02.
	 	 Classification of Loans and Borrowings
	  	 	28	  
	 SECTION 1.03.
	 	 Terms Generally
	  	 	28	  
	 SECTION 1.04.
	 	 Accounting Terms; GAAP
	  	 	28	  
	 SECTION 1.05.
	 	 Currency Translation
	  	 	29	  
		
	 ARTICLE II     The Credits
	  	 	29	  
			
	 SECTION 2.01.
	 	 Commitments
	  	 	29	  
	 SECTION 2.02.
	 	 Loans and Borrowings
	  	 	29	  
	 SECTION 2.03.
	 	 Requests for Borrowings
	  	 	30	  
	 SECTION 2.04.
	 	 Competitive Bid Procedure
	  	 	31	  
	 SECTION 2.05.
	 	 Incremental Facilities
	  	 	34	  
	 SECTION 2.06.
	 	 Funding of Borrowings
	  	 	37	  
	 SECTION 2.07.
	 	 Letters of Credit
	  	 	37	  
	 SECTION 2.08.
	 	 Interest Elections
	  	 	44	  
	 SECTION 2.09.
	 	 Termination and Reduction of Commitments; Extension of the Maturity Date
	  	 	45	  
	 SECTION 2.10.
	 	 Repayment of Loans; Evidence of Debt
	  	 	47	  
	 SECTION 2.11.
	 	 Prepayment of Loans
	  	 	48	  
	 SECTION 2.12.
	 	 Fees
	  	 	50	  
	 SECTION 2.13.
	 	 Interest
	  	 	51	  
	 SECTION 2.14.
	 	 Alternate Rate of Interest
	  	 	52	  
	 SECTION 2.15.
	 	 Increased Costs
	  	 	53	  
	 SECTION 2.16.
	 	 Break Funding Payments
	  	 	54	  
	 SECTION 2.17.
	 	 Taxes
	  	 	55	  
	 SECTION 2.18.
	 	 Payments Generally; Pro Rata Treatment; Sharing of Set-offs
	  	 	57	  
	 SECTION 2.19.
	 	 Mitigation Obligations; Replacement of Lenders
	  	 	58	  
	 SECTION 2.20.
	 	 Defaulting Lenders
	  	 	60	  
		
	 ARTICLE III     Representations and Warranties
	  	 	62	  
			
	 SECTION 3.01.
	 	 Organization; Powers
	  	 	62	  
	 SECTION 3.02.
	 	 Authorization; Enforceability
	  	 	62	  
	 SECTION 3.03.
	 	 Governmental Approvals; No Conflicts
	  	 	62	  
	 SECTION 3.04.
	 	 Financial Condition; No Material Adverse Change
	  	 	63	  
	 SECTION 3.05.
	 	 Properties
	  	 	63	  
	 SECTION 3.06.
	 	 Litigation and Environmental Matters
	  	 	63	  
	 SECTION 3.07.
	 	 Compliance with Laws and Agreements
	  	 	63	  
	 SECTION 3.08.
	 	 Investment Company Status
	  	 	64	  
	 SECTION 3.09.
	 	 Taxes
	  	 	64	  

  
 i 

							
	 SECTION 3.10.
	 	 ERISA
	  	 	64	  
	 SECTION 3.11.
	 	 Disclosure
	  	 	64	  
	 SECTION 3.12.
	 	 Use of Proceeds
	  	 	64	  
	 SECTION 3.13.
	 	 Subsidiaries
	  	 	65	  
	 SECTION 3.14.
	 	 Anti-Corruption Laws and Sanctions Laws
	  	 	65	  
		
	 ARTICLE IV     Conditions
	  	 	65	  
			
	 SECTION 4.01.
	 	 Effectiveness of this Agreement
	  	 	65	  
	 SECTION 4.02.
	 	 Effectiveness of Commitments
	  	 	66	  
	 SECTION 4.03.
	 	 Each Credit Event
	  	 	69	  
		
	 ARTICLE V     Affirmative Covenants
	  	 	69	  
			
	 SECTION 5.01.
	 	 Financial Statements and Other Information
	  	 	70	  
	 SECTION 5.02.
	 	 Notices of Material Events
	  	 	71	  
	 SECTION 5.03.
	 	 Existence; Conduct of Business
	  	 	72	  
	 SECTION 5.04.
	 	 Payment of Obligations
	  	 	72	  
	 SECTION 5.05.
	 	 Maintenance of Properties; Insurance
	  	 	72	  
	 SECTION 5.06.
	 	 Books and Records; Inspection Rights
	  	 	72	  
	 SECTION 5.07.
	 	 Compliance with Laws
	  	 	72	  
	 SECTION 5.08.
	 	 Use of Proceeds and Letters of Credit
	  	 	72	  
	 SECTION 5.09.
	 	 Guarantee Requirement
	  	 	73	  
		
	 ARTICLE VI     Negative Covenants
	  	 	73	  
			
	 SECTION 6.01.
	 	 Priority Indebtedness
	  	 	73	  
	 SECTION 6.02.
	 	 Liens
	  	 	75	  
	 SECTION 6.03.
	 	 Sale and Lease-Back Transactions
	  	 	76	  
	 SECTION 6.04.
	 	 Fundamental Changes
	  	 	76	  
	 SECTION 6.05.
	 	 Transactions with Affiliates
	  	 	78	  
	 SECTION 6.06.
	 	 Restrictive Agreements
	  	 	78	  
	 SECTION 6.07.
	 	 Hedging Agreements
	  	 	78	  
	 SECTION 6.08.
	 	 Interest Coverage Ratio
	  	 	78	  
	 SECTION 6.09.
	 	 Total Net Leverage Ratio
	  	 	79	  
	 SECTION 6.10.
	 	 Restricted Payments
	  	 	79	  
		
	 ARTICLE VII     Events of Default
	  	 	80	  
		
	 ARTICLE VIII     The Administrative Agent
	  	 	82	  
		
	 ARTICLE IX     Miscellaneous
	  	 	85	  
			
	 SECTION 9.01.
	 	 Notices
	  	 	85	  
	 SECTION 9.02.
	 	 Waivers; Amendments
	  	 	86	  
	 SECTION 9.03.
	 	 Expenses; Indemnity; Damage Waiver
	  	 	88	  
	 SECTION 9.04.
	 	 Successors and Assigns
	  	 	89	  
	 SECTION 9.05.
	 	 Survival
	  	 	94	  

  
 ii 

							
	 SECTION 9.06.
	 	 Counterparts; Integration
	  	 	94	  
	 SECTION 9.07.
	 	 Severability
	  	 	94	  
	 SECTION 9.08.
	 	 Right of Setoff
	  	 	94	  
	 SECTION 9.09.
	 	 Governing Law; Jurisdiction; Consent to Service of Process
	  	 	95	  
	 SECTION 9.10.
	 	 WAIVER OF JURY TRIAL
	  	 	95	  
	 SECTION 9.11.
	 	 Headings
	  	 	96	  
	 SECTION 9.12.
	 	 Confidentiality
	  	 	96	  
	 SECTION 9.13.
	 	 USA PATRIOT Act
	  	 	96	  
	 SECTION 9.14.
	 	 Release of Guarantees
	  	 	97	  
	 SECTION 9.15.
	 	 Interest Rate Limitation
	  	 	97	  
	 SECTION 9.16.
	 	 Non-Public Information
	  	 	97	  
	 SECTION 9.17.
	 	 No Fiduciary Duty
	  	 	98	  
	 SECTION 9.18.
	 	 Waiver of Notice Period in Connection with Termination of the Existing Credit Agreement
	  	 	98	  

 SCHEDULES: 
 Schedule 2.01
— Commitments 
 Schedule 3.13(a) — Material Subsidiaries as of Effectiveness 

Schedule 3.13(b) — Material Subsidiaries as of the Effective Date 

Schedule 6.01 — Existing Indebtedness 
 EXHIBITS.

 Exhibit A — Form of Assignment and Assumption 
 Exhibit
B — Form of Borrowing Request 
 Exhibit C — Form of Guarantee and Contribution Agreement 

Exhibit D — Form of Interest Election Request 
 Exhibit E-1
— Form of Opinion of Frost Brown Todd LLC, counsel for the Borrower 
 Exhibit E-2 — Form of Opinion of Crowe & Dunlevy, Kansas counsel
for the Borrower 
 Exhibit E-3 — Form of Opinion of Crowe & Dunlevy, Texas counsel for the Borrower 

Exhibit E-4 — Form of Opinion of Jennings, Strouss & Salmon, PLC, Arizona counsel for the Borrower 

Exhibit F — Form of Solvency Certificate 

  
 iii 

 Credit Agreement dated as of February 28, 2014, among Convergys
Corporation, an Ohio corporation; the Lenders party hereto and Citibank, N.A., as Administrative Agent. 
 The Borrower (such term and each
other capitalized term not otherwise defined in this preamble having the meaning assigned in Article I below), certain of the Lenders and the Administrative Agent are parties to the Four-Year Competitive Advance and Revolving Credit Facility
Agreement dated as of March 11, 2011, as amended (the “Existing Credit Agreement”). The Borrower has requested that the Existing Credit Agreement be replaced with this Agreement, and that the Lenders extend credit to enable it
to borrow (i) $350,000,000 of term loans on the Effective Date and (ii) on a revolving credit basis on and after the Effective Date and at any time and from time to time prior to the Maturity Date a principal amount not in excess of
$300,000,000 (subject to increase or decrease as provided in Sections 2.05 and 2.09, respectively) at any time outstanding. The Borrower has also requested the Lenders to establish procedures pursuant to which the Borrower may invite the Lenders to
bid on an uncommitted basis on short-term borrowings by the Borrower maturing on or prior to the Maturity Date. The proceeds of borrowings hereunder are to be used as described in Section 5.08. 

The Lenders are willing to extend such credit to the Borrower on the terms and subject to the conditions herein set forth. 

Accordingly, the parties hereto agree as follows: 

ARTICLE I 
 Definitions

 SECTION 1.01. Defined Terms. As used in this Agreement, the following terms have the meanings specified below: 

“ABR”, when used in reference to any Loan or Borrowing, refers to whether such Loan, or the Loans comprising such Borrowing,
are bearing interest at a rate determined by reference to the Alternate Base Rate. 
 “Acquisition” means the acquisition
by the Borrower (or one of its wholly owned direct domestic Subsidiaries) of 100% of the capital stock of Stream pursuant to the Acquisition Agreement. 

“Acquisition Agreement” means the Agreement and Plan of Merger, dated as of January 6, 2014, by and among the Borrower,
Merger Sub, Stream and the sellers party thereto (as in effect on January 6, 2014 and together with all schedules, exhibits and annexes thereto). 

“Adjusted LIBO Rate” means, with respect to any Eurodollar Borrowing for any Interest Period, an interest rate per annum
(rounded upwards, if necessary, to the next 1/16 of 1%) equal to (a) the LIBO Rate for such Interest Period multiplied by (b) the Statutory Reserve Rate. 

 “Administrative Agent” means Citibank, N.A., in its capacity as administrative
agent for the Lenders hereunder. 
 “Administrative Questionnaire” means an Administrative Questionnaire in a form supplied
by the Administrative Agent. 
 “Affiliate” means, with respect to a specified Person, another Person that directly, or
indirectly through one or more intermediaries, Controls or is Controlled by or is under common Control with the Person specified. 

“Agents” means the Administrative Agent, the Syndication Agent, the Senior Managing Agents and the Co-Documentation Agents.

 “Agreement” means this Credit Agreement, as the same may hereafter be modified, supplemented or amended from time to
time. 
 “Aggregate Revolving Commitment” means the sum of the Revolving Commitments of all the Revolving Lenders. 

“Aggregate Revolving Exposure” means the sum of the Revolving Credit Exposures of all the Revolving Lenders. 

“Alternate Base Rate” means, for any day, a rate per annum equal to the greatest of (a) the Prime Rate in effect on such
day, (b) the Federal Funds Effective Rate in effect on such day plus  1⁄2 of 1% and (c) the Adjusted LIBO Rate for a Borrowing with a one month
Interest Period commencing on such day (or, if such day is not a Business Day, the immediately preceding Business Day) plus 1.00%. For purposes of clause (c) of the preceding sentence, the Adjusted LIBO Rate on any day shall be based on the
rate per annum appearing on the Reuters “LIBOR01” screen (or on any successor or substitute screen provided by Reuters, or any successor to or substitute for such service, providing rate quotations comparable to those currently provided on
such screen, as determined by the Administrative Agent from time to time for purposes of providing quotations of interest rates applicable to US Dollar deposits in the London interbank market) at approximately 11:00 a.m., London time, two Business
Days prior to such day for deposits in US Dollars with a maturity of one month. Any change in the Alternate Base Rate due to a change in the Prime Rate, the Federal Funds Effective Rate or the Adjusted LIBO Rate shall be effective from and including
the effective date of such change in the Prime Rate, the Federal Funds Effective Rate or the Adjusted LIBO Rate, respectively. 

“Alternative Currency” means Pounds Sterling, Euros, Canadian Dollars or Australian Dollars. 

“Anti-Corruption Laws” means the United States Foreign Corrupt Practices Act of 1977, the U.K. Bribery Act 2010 and all other
laws, rules, and regulations of any jurisdiction applicable to the Borrower and its Subsidiaries concerning or relating to bribery, money laundering or corruption. 

  
 2 

 “Applicable Percentage” means, at any time, with respect to any Revolving
Lender, the percentage of the Aggregate Revolving Commitment represented by such Lender’s Revolving Commitment at such time. If all the Revolving Commitments have terminated or expired, the Applicable Percentages shall be determined based upon
the Revolving Commitments most recently in effect, giving effect to any assignments. 
 “Applicable Rate” means, for any
day, (a) with respect to any Initial Term Loans, 175 basis points per annum for Eurodollar Term Loan and 75 basis points per annum for ABR Term Loan, (b) with respect to any Incremental Term Loan, the applicable number of basis points per
annum for each Type of Loan as specified in the Incremental Facility Agreement establishing the Incremental Term Commitments in respect of such Incremental Term Loan and (c) with respect to any Eurodollar Revolving Loan or ABR Revolving Loan,
or with respect to the commitment fees payable hereunder, as the case may be, the applicable number of basis points per annum set forth below under the caption “Commitment Fee Rate”, “Eurodollar Spread” or “ABR Spread”,
as the case may be, as determined by reference to the Total Net Leverage Ratio, as set forth in the most recent certificate of a Financial Officer received by the Administrative Agent pursuant to Section 5.01(c) (provided that, for
purposes of determining the Applicable Rate under clause (c) with respect to any day from the Effective Date until the first Business Day that immediately follows the date on which a certificate of a Financial Officer is delivered pursuant to
Section 5.01(c) in respect of the first full fiscal quarter ending after the Effective Date, the Applicable Rate for Category 3 shall apply): 
  

															
	 	  	Total Net Leverage Ratio	  	Commitment
Fee Rate (basis
points per
annum)	 	  	Eurodollar
Spread (basis
points per
annum)	 	  	ABR Spread
(basis points per
annum)	 
	 Category 1:
	  	Greater than 2.00:1.00	  	 	50	  	  	 	225	  	  	 	125	  
	 Category 2:
	  	Greater than 1.50:1.00
and less than or equal to 2.00:1.00	  	 	37.5	  	  	 	200	  	  	 	100	  
	 Category 3:
	  	Greater than 0.75:100 and less
than or equal to 1.50:1.00	  	 	30	  	  	 	175	  	  	 	75	  
	 Category 4:
	  	Less than or equal to 0.75:1.00	  	 	30	  	  	 	150	  	  	 	50	  

 Any increase or decrease in the Applicable Rate resulting from a change in the Total Net Leverage Ratio shall
become effective as of the first Business Day immediately following the date the applicable certificate of a Financial Officer is delivered pursuant to Section 5.01(c); provided, however, that “Category 1” shall apply
without regard to the Total Net Leverage Ratio (x) at any time after the date on which any annual or quarterly financial statements were required to have been delivered 

  
 3 

 
pursuant to Section 5.01(a) or Section 5.01(b) but were not (or the certificate of a Financial Officer related to such financial statements was required to have been delivered pursuant
to Section 5.01(c) but was not) delivered, commencing with the first Business Day immediately following such date and continuing until the first Business Day immediately following the date on which such financial statements are (or if later,
such certificate related to such financial statements is) delivered, or (y) at all times if an Event of Default shall have occurred and be continuing. Notwithstanding anything to the contrary in this definition, the determination of the
Applicable Rate for any period shall be subject to the provisions of Section 2.13(g). 
 “Approved Fund” has the
meaning set forth in Section 9.04(b). 
 “Assignment and Assumption” means an assignment and assumption entered into
by a Lender and an assignee (with the consent of any party whose consent is required by Section 9.04), and accepted by the Administrative Agent, in the form of Exhibit A or any other form approved by the Administrative Agent. 

“Availability Period” means the period from and including the Effective Date to but excluding the Maturity Date. 

“Bankruptcy Event” means, with respect to any Person, that such Person has become the subject of a bankruptcy or insolvency
proceeding, or has had a receiver, conservator, trustee, administrator, custodian, assignee for the benefit of creditors or similar Person charged with the reorganization or liquidation of its business appointed for it; provided that a
Bankruptcy Event shall not result solely by virtue of any ownership interest, or the acquisition of any ownership interest, in such Person by a Governmental Authority so long as such ownership interest does not result in or provide such Person with
immunity from the jurisdiction of courts within the United States of America or from the enforcement of judgments or writs of attachment on its assets or permit such Person (or such Governmental Authority) to reject, repudiate, disavow or disaffirm
any agreements made by such Person. 
 “Board” means the Board of Governors of the Federal Reserve System of the United
States of America. 
 “Borrower” means Convergys Corporation, an Ohio corporation. 

“Borrowing” means (a) Loans of the same Class (other than Competitive Loans) and Type, made, converted or continued on
the same date and, in the case of Eurodollar Loans, as to which a single Interest Period is in effect or (b) a Competitive Loan or group of Competitive Loans of the same Type made on the same date and as to which a single Interest Period is in
effect. 
 “Borrowing Request” means a request by the Borrower for a Borrowing in accordance with Section 2.03, which
shall be in the form of Exhibit B or any other form approved by the Administrative Agent. 

  
 4 

 “Business Day” means any day that is not a Saturday, Sunday or other day on
which commercial banks in New York City are authorized or required by law to remain closed; provided that, when used in connection with a Eurodollar Loan, the term “Business Day” shall also exclude any day on which banks are
not open for dealings in US Dollar deposits in the London interbank market. 
 “Capital Lease Obligations” of any Person
means the obligations of such Person to pay rent or other amounts under any lease of (or other arrangement conveying the right to use) real or personal property, or a combination thereof, which obligations are required to be classified and accounted
for as capital leases on a balance sheet of such Person under GAAP, and the amount of such obligations shall be the capitalized amount thereof determined in accordance with GAAP. 

“Cash Equivalents” means, as at any date of determination, any instrument included as “cash equivalents” on the
most recent balance sheet of the Borrower delivered pursuant to Section 5.01 (or, prior to the delivery of any such balance sheet, on the Borrower’s balance sheet as of September 30, 2013), in each case as determined in accordance
with GAAP and, in the case of any Foreign Subsidiary, other instruments maturing within one year after such date that are customarily used by companies in the jurisdiction of such Foreign Subsidiary for cash management purposes. 

“Change in Control” means (a) the acquisition of ownership, directly or indirectly, beneficially or of record, by any
Person or group (within the meaning of the Securities Exchange Act of 1934 and the rules of the Securities and Exchange Commission thereunder as in effect on the date hereof), of shares representing more than 25% of the aggregate ordinary voting
power represented by the issued and outstanding capital stock of the Borrower; (b) occupation of a majority of the seats (other than vacant seats) on the board of directors of the Borrower by Persons who were neither (i) nominated by the
board of directors of the Borrower nor (ii) appointed by directors so nominated; or (c) the acquisition of direct or indirect Control of the Borrower by any Person or group. 

“Change in Law” means (a) the adoption of any law, rule or regulation after the date of this Agreement, (b) any
change in any law, rule or regulation or in the interpretation, implementation or application thereof by any Governmental Authority after the date of this Agreement or (c) compliance by any Lender or Issuing Bank (or, for purposes of
Section 2.15(b), by any lending office of such Lender or by such Lender’s holding company, if any) with any request, guideline or directive (whether or not having the force of law) of any Governmental Authority made or issued after the
date of this Agreement; provided, however, that notwithstanding anything herein to the contrary, (x) the Dodd-Frank Wall Street Reform and Consumer Protection Act and each request, rule, guideline or directive thereunder or issued
in connection therewith and (y) all requests, rules, guidelines or directives promulgated by the Bank for International Settlements, the Basel Committee on Banking Supervision (or any successor or similar authority) or any United States or
foreign regulatory authorities, in each case pursuant to Basel III, shall in each case be deemed to be a “Change in Law”, regardless of the date enacted, adopted or issued. 

  
 5 

 “Charges” has the meaning set forth in Section 9.15. 

“Class”, when used in reference to (a) any Loan or Borrowing, refers to whether such Loan, or the Loans comprising such
Borrowing, are Revolving Loans, Term Loans, Incremental Term Loans or Competitive Loans, (b) any Commitment, refers to whether such Commitment is an Initial Term Commitment, an Incremental Term Commitment or a Revolving Commitment and
(c) any Lender, refers to whether such Lender has a Loan or Commitment of a particular Class. Additional Classes of Loans, Borrowings, Commitments and Lenders may be established pursuant to Section 2.05. 

“Co-Documentation Agents” means BNP Paribas, The Bank of Nova Scotia, PNC Bank, National Association, U.S. Bank National
Association and Wells Fargo Bank, N.A., in their capacities as co-documentation agents hereunder. 
 “Code” means the
Internal Revenue Code of 1986, as amended from time to time. 
 “Commitment” means a Revolving Commitment, an Initial Term
Commitment, an Incremental Term Commitment or any combination thereof (as the context requires). 
 “Commitment Letter”
means the Amended and Restated Commitment Letter dated as of January 29, 2014, among the Borrower, Citigroup Global Markets Inc., Merrill Lynch, Pierce, Fenner & Smith Incorporated, Bank of America, N.A., BNP Paribas, PNC Bank,
National Association, The Bank of Nova Scotia, U.S. Bank National Association, Wells Fargo Securities, LLC and Wells Fargo Bank, N.A. 

“Communications” has the meaning set forth in Section 9.01. 

“Competitive Bid” means an offer by a Lender to make a Competitive Loan in accordance with Section 2.04. 

“Competitive Bid Rate” means, with respect to any Competitive Bid, the Margin or the Fixed Rate, as applicable, offered by
the Lender making such Competitive Bid. 
 “Competitive Bid Request” means a request by the Borrower for Competitive Bids
in accordance with Section 2.04. 
 “Competitive Loan” means a Loan made pursuant to Section 2.04. 

“Consenting Lender” has the meaning set forth in Section 2.09(d). 

“Consolidated EBITDA” means, for any fiscal period, with respect to the Borrower and the Consolidated Subsidiaries,
Consolidated Net Income for such period plus, to the extent deducted in computing such Consolidated Net Income, without duplication, the sum of (a) income tax expense, (b) interest expense (including the aggregate yield (expressed in US
Dollars) obtained by the purchasers or investors under 

  
 6 

 
any Securitization Transactions on their investments in accounts receivable of the Borrower and the Subsidiaries during such period, determined in accordance with generally accepted financial
practice and the terms of such Securitization Transactions), (c) depreciation and amortization expense, (d) any non-cash extraordinary or non-cash non-recurring losses, (e) non-cash pension settlement charges in respect of items that
will not require cash payments to be made in future periods, (f) other non-cash items (other than accruals) reducing Consolidated Net Income and (g) extraordinary or non-recurring restructuring charges (including severance costs) not to
exceed (1) $30,000,000 for any period of four fiscal quarters or (2) $90,000,000 during the term of this Agreement (it being agreed, however, that the limits reflected in clauses (1) and (2) above shall not be applicable to
fiscal quarters ended on or prior to the date hereof), minus, to the extent added in computing such Consolidated Net Income, without duplication, the sum of (i) interest income, (ii) any extraordinary or non-recurring gains and
(iii) other non-cash items increasing Consolidated Net Income, and minus any cash payments made in respect of items reflected or to be reflected as non-cash charges reducing Consolidated Net Income during past or future periods, all as
determined on a consolidated basis in accordance with GAAP. In the event that there shall have occurred any acquisition or disposition by the Borrower or a Subsidiary of a business or business unit (including the Acquisition) during any period for
which Consolidated EBITDA is to be determined, such determination shall be made on a pro forma basis ((x) except as provided in clause (y) below, in accordance with Regulation S-X under the Securities Act of 1933 and (y) in the case of any
net cost savings, operating expense reductions or acquisition synergies, in accordance with the definition of Cost Synergies) as if such acquisition or disposition and any related incurrence or repayment of Indebtedness had occurred on the first day
of such period. 
 “Consolidated Interest Expense” means, for any fiscal period, the aggregate of all interest expense
(excluding interest expense in respect of undrawn letters of credit) of the Borrower and the Consolidated Subsidiaries for such period that, in accordance with GAAP, is or should be included in “interest expense” reflected in the income
statement for the Borrower and the Consolidated Subsidiaries (but excluding any amortization of original issue discount in respect of the Borrower’s 5.75% Junior Subordinated Convertible Debentures due September 2029), all as determined on a
consolidated basis in accordance with GAAP, plus, for any fiscal period, the aggregate yield (expressed in US Dollars) obtained by the purchasers under any Securitization Transactions on their investments in accounts receivable of the Borrower and
the Subsidiaries during such period, determined in accordance with generally accepted financial practice and the terms of such Securitization Transactions. In the event that there shall have occurred any acquisition or disposition by the Borrower or
a Subsidiary of a business or business unit during any period for which Consolidated Interest Expense is to be determined, such determination shall be made on a pro forma basis (in accordance with Regulation S-X under the Securities Act of 1933) as
if such acquisition or disposition and any related incurrence or repayment of Indebtedness had occurred on the first day of such period. 

  
 7 

 “Consolidated Net Income” means, for any fiscal period, the net income or loss
of the Borrower and the Consolidated Subsidiaries for such period, determined on a consolidated basis in accordance with GAAP; provided that there shall be excluded (a) the income of any Subsidiary to the extent that the declaration or
payment of dividends or similar distributions by such Subsidiary of that income is not at the time permitted by operation of the terms of its charter or any agreement, instrument, judgment, decree, statute, rule or governmental regulation applicable
to such Subsidiary, (b) without limiting any permitted pro forma determinations provided for elsewhere herein, the income or loss of any Person accrued prior to the date it becomes a Subsidiary or is merged into or consolidated with the
Borrower or any Subsidiary or the date that such Person’s assets are acquired by the Borrower or any Subsidiary, (c) the income of any Person in which any other Person (other than the Borrower or a wholly owned Subsidiary or any director
holding qualifying shares in accordance with applicable law) has an equity interest, except to the extent of the amount of dividends or other distributions actually paid to the Borrower or a wholly owned Subsidiary by such Person during such period,
and (d) any gains attributable to sales of assets out of the ordinary course of business. 
 “Consolidated Subsidiary”
means any Subsidiary that should be consolidated with the Borrower for financial reporting purposes in accordance with GAAP. 

“Consolidated Total Debt” means, at any time, all Indebtedness of the Borrower and the Consolidated Subsidiaries at such time
(but excluding any Indebtedness in respect of undrawn letters of credit, any Indebtedness constituting bank guarantees with respect to which no Person has made any demand for payment or performance thereunder and, for the avoidance of doubt, any
performance bonds that are accounted for as contingent liabilities in accordance with GAAP), determined on a consolidated basis in accordance with GAAP, plus, without duplication, the aggregate outstanding principal amount of all
Securitization Transactions, less the domestic unrestricted cash and Cash Equivalents of the Borrower and its Subsidiaries (other than Foreign Subsidiaries), and less the unrestricted cash and Cash Equivalents of the Borrower’s
Foreign Subsidiaries to the extent such cash and Cash Equivalents are permitted to be repatriated to a domestic Loan Party without adverse tax or other consequence. 

“Control” means the possession, directly or indirectly, of the power to direct or cause the direction of the management or
policies of a Person, whether through the ability to exercise voting power, by contract or otherwise. “Controlling” and “Controlled” have meanings correlative thereto. 

“Cost Synergies” means, with respect to any period and without duplication, the amount of net cost savings, operating expense
reductions and acquisition synergies projected by the Borrower in good faith to be realized (calculated on a pro forma basis as though such items had been realized on the first day of such period) as a result of actions taken or to be taken in
connection with any acquisition or disposition of a business or business unit by the Borrower or any Subsidiary (including the Acquisition), net of the amount of actual benefits realized during such period that are otherwise included in the
calculation of Consolidated EBITDA from such actions; provided that (A) a duly completed certificate signed by the chief financial officer of the 

  
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Borrower shall be delivered to the Administrative Agent certifying that (x) such cost savings, operating expense reductions and acquisition synergies are reasonably anticipated to be
realized within the time frames set forth in clause (y) below and factually supportable, in each case as reasonably determined in good faith by the Borrower, and (y) such actions have been taken or are to be taken within 18 months after
the consummation of the relevant acquisition or disposition that is expected to result in such cost savings, expense reductions or acquisition synergies, (B) no cost savings, operating expense reductions or acquisition synergies shall
constitute Cost Synergies to the extent duplicative of any expenses or charges otherwise added to Consolidated Net Income when calculating Consolidated EBITDA, whether through a pro forma adjustment or otherwise, for such period, (C) projected
amounts (and not yet realized) will not constitute Cost Synergies to the extent occurring more than six full fiscal quarters after the specified action taken in order to realize such projected cost savings, operating expense reductions and
acquisition synergies, (D) the aggregate amount of Cost Synergies for any period of four fiscal quarters shall not exceed 20% of the Consolidated EBITDA for such period (calculated without giving effect to any Cost Synergies). 

“Credit Party” means the Administrative Agent, each Issuing Bank and each other Lender. 

“Declining Lender” has the meaning set forth in Section 2.09(d). 

“Default” means any event or condition which constitutes an Event of Default or which upon notice, lapse of time or both
would, unless cured or waived, become an Event of Default. 
 “Defaulting Lender” means any Revolving Lender that
(a) has failed, within two Business Days of the date required to be funded or paid, (i) to fund any portion of its Revolving Loans, (ii) to fund any portion of its participations in Letters of Credit or (iii) to pay to any Credit
Party any other amount required to be paid by it hereunder, unless, in the case of clause (i) above, such Revolving Lender notifies the Administrative Agent in writing that such failure is the result of such Revolving Lender’s good faith
determination that a condition precedent to funding (specifically identified in such writing, including, if applicable, by reference to a specific Default) has not been satisfied, (b) has notified the Borrower or the Administrative Agent in
writing, or has made a public statement, to the effect that it does not intend or expect to comply with any of its funding obligations under this Agreement (unless such writing or public statement indicates that such position is based on such
Revolving Lender’s good-faith determination that a condition precedent (specifically identified in such writing, including, if applicable, by reference to a specific Default) to funding a Loan cannot be satisfied) or generally under other
agreements in which it commits to extend credit, (c) has failed, within three Business Days after request by the Administrative Agent made in good faith to provide a certification in writing from an authorized officer of such Revolving Lender
that it will comply with its obligations (and is financially able to meet such obligations) to fund prospective Revolving Loans and participations in then outstanding Letters of Credit; provided that such Revolving Lender shall cease to be a
Defaulting Lender pursuant to this clause (c) upon such Administrative Agent’s receipt of 

  
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such certification in form and substance satisfactory to the Administrative Agent, or (d) has, or has a direct or indirect parent company that has, become the subject of a Bankruptcy Event;
provided that a Revolving Lender shall not be a Defaulting Lender solely by virtue of (i) the ownership or acquisition of any equity interest in that Revolving Lender or any direct or indirect parent company thereof by a Governmental
Authority or (ii) in the case of a solvent Revolving Lender, the precautionary appointment of an administrator, guardian, custodian or other similar official by a Governmental Authority under or based on the law of the country where such
Revolving Lender is subject to home jurisdiction supervision if applicable law requires that such appointment not be publicly disclosed, in each case so long as such action does not result in or provide such Revolving Lender with immunity from the
jurisdiction of courts within the United States or from the enforcement of judgments or writs of attachment on its assets or permit such Revolving Lender (or such Governmental Authority) to reject, repudiate, disavow or disaffirm any contracts or
agreements made with such Revolving Lender. Any determination by the Administrative Agent that a Revolving Lender is a Defaulting Lender under any one or more of clauses (a) through (d) above shall be conclusive and binding absent manifest
error, and such Revolving Lender shall be deemed to be a Defaulting Lender upon delivery of written notice of such determination to the Borrower, each Issuing Bank and each Revolving Lender. 

“Effective Date” means the date on which the conditions specified in Section 4.02 are satisfied (or waived in accordance
with Section 9.02). 
 “Environmental Laws” means all laws, rules, regulations, codes, ordinances, orders, decrees,
judgments, injunctions, notices or binding agreements issued, promulgated or entered into by any Governmental Authority, relating in any way to the environment, preservation or reclamation of natural resources, the management, release or threatened
release of any Hazardous Material or to health and safety matters. 
 “Environmental Liability” means any liability,
contingent or otherwise (including any liability for damages, costs of environmental remediation, fines, penalties or indemnities), of the Borrower or any Subsidiary directly or indirectly resulting from or based upon (a) violation of any
Environmental Law, (b) the generation, use, handling, transportation, storage, treatment or disposal of any Hazardous Materials, (c) exposure to any Hazardous Materials, (d) the release or threatened release of any Hazardous Materials
into the environment or (e) any contract, agreement or other consensual arrangement pursuant to which liability is assumed or imposed with respect to any of the foregoing. 

“ERISA” means the Employee Retirement Income Security Act of 1974, as amended from time to time. 

“ERISA Affiliate” means any trade or business (whether or not incorporated) that, together with the Borrower, is treated as a
single employer under Section 414(b) or (c) of the Code or, solely for purposes of Section 302 of ERISA and Section 412 of the Code, is treated as a single employer under Section 414 of the Code. 

  
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 “ERISA Event” means (a) any “reportable event”, as defined in
Section 4043 of ERISA or the regulations issued thereunder with respect to a Plan (other than an event for which the 30-day notice period is waived); (b) a failure by any Plan to satisfy the minimum
funding standards (as defined in Section 412 of the Code or Section 302 of ERISA) applicable to such Plan, in each instance, whether or not waived; (c) the filing pursuant to Section 412(c) of the Code or Section 302(c) of
ERISA of an application for a waiver of the minimum funding standard with respect to any Plan; (d) a determination that any Plan is, or is expected to be, in “at-risk” status, as defined in Section 430(i)(4) of the Code or
Section 303(i)(4) of ERISA; (e) the incurrence by the Borrower or any of its ERISA Affiliates of any liability under Title IV of ERISA with respect to the termination of any Plan; (f) the receipt by the Borrower or any ERISA
Affiliate from the PBGC or a plan administrator of any notice relating to an intention to terminate any Plan or Plans or to appoint a trustee to administer any Plan; (g) the incurrence by the Borrower or any of its ERISA Affiliates of any
liability with respect to the withdrawal or partial withdrawal from any Plan or Multiemployer Plan; or (h) the receipt by the Borrower or any ERISA Affiliate of any notice, or the receipt by any Multiemployer Plan from the Borrower or any ERISA
Affiliate of any notice, concerning the imposition of Withdrawal Liability or a determination that a Multiemployer Plan is, or is expected to be, insolvent or in reorganization, within the meaning of Title IV of ERISA, or in
“endangered” or “critical” status within the meaning of Section 432 of the Code or Section 305 of ERISA. 

“Eurodollar”, when used in reference to any Loan or Borrowing, refers to whether such Loan, or the Loans comprising such
Borrowing, are bearing interest at a rate determined by reference to the Adjusted LIBO Rate (or, in the case of a Competitive Loan, the LIBO Rate). 

“Event of Default” has the meaning assigned to such term in Article VII. 

“Excluded Taxes” means, with respect to any payment made by any Loan Party under any Loan Document, any of the following
Taxes imposed on or with respect to the Administrative Agent, any Lender, any Issuing Bank or any other recipient: (a) income or franchise Taxes imposed on (or measured by) net income by the United States of America, or by the jurisdiction
under the laws of which such recipient is organized or in which its principal office is located or, in the case of any Lender, in which its applicable lending office is located, (b) any branch profits taxes imposed by the United States of
America or any similar Tax imposed by any other jurisdiction in which any such recipient is located, (c) in the case of a Foreign Lender (other than an assignee pursuant to a request by the Borrower under Section 2.19(b)), any withholding
Tax imposed by the United States of America on amounts payable to such Foreign Lender under any law in effect on the date such Foreign Lender becomes a party to this Agreement (or designates a new lending office) or is attributable to such Foreign
Lender’s failure to comply with Section 2.17(f), except to the extent that such Foreign Lender (or its assignor, if any) was entitled, at the time of designation of a new lending office (or assignment), to receive additional amounts from
the Borrower with respect to such withholding Tax pursuant to Section 2.17(a), and (d) any U.S. Federal withholding Taxes imposed under FATCA. 

  
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 “Existing Credit Agreement” has the meaning assigned to such term in the
preamble hereto. 
 “Existing Maturity Date” has the meaning set forth in Section 2.09(d). 

“Existing Revolving Loans” has the meaning set forth in Section 2.05(e). 

“FATCA” means Sections 1471 through 1474 of the Code, as of the date of this Agreement (or any amended or successor
version that is substantively comparable and not materially more onerous to comply with), any current or future regulations or official interpretations thereof and any agreements entered into pursuant to Section 1471(b) of the Code. 

“Federal Funds Effective Rate” means, for any day, the weighted average (rounded upwards, if necessary, to the next 1/100 of
1%) of the rates on overnight Federal funds transactions with members of the Federal Reserve System arranged by Federal funds brokers, as published on the next succeeding Business Day by the Federal Reserve Bank of New York, or, if such rate is
not so published for any day that is a Business Day, the average (rounded upwards, if necessary, to the next 1/100 of 1%) of the quotations for such day for such transactions received by the Administrative Agent from three Federal funds brokers of
recognized standing selected by it. 
 “Fee Letter” means the Amended and Restated Fee Letter dated as of January 29,
2014, among the Borrower, Citigroup Global Markets Inc., Merrill Lynch, Pierce, Fenner & Smith Incorporated, Bank of America, N.A., BNP Paribas, PNC Bank, National Association, The Bank of Nova Scotia, U.S. Bank National Association, Wells
Fargo Securities, LLC and Wells Fargo Bank, N.A. 
 “Financial Officer” means the chief financial officer, principal
accounting officer, treasurer or controller of the Borrower. 
 “Fixed Rate” means, with respect to any Competitive Loan
(other than a Eurodollar Competitive Loan), the fixed rate of interest per annum specified by the Lender making such Competitive Loan in its related Competitive Bid. 

“Fixed Rate Loan” means a Competitive Loan bearing interest at a Fixed Rate. 

“Foreign Lender” means any Lender that is organized under the laws of a jurisdiction other than that in which the Borrower is
located. For purposes of this definition, the United States of America, each State thereof and the District of Columbia shall be deemed to constitute a single jurisdiction. 

“Foreign Subsidiary” means any Subsidiary that is not incorporated or otherwise organized under the laws of the United States
or its territories or possessions. 
 “GAAP” means generally accepted accounting principles in the United States of
America. 

  
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 “Governmental Authority” means the government of the United States of America,
any other nation or any political subdivision thereof, whether state or local, and any agency, authority, instrumentality, regulatory body, court, central bank or other entity exercising executive, legislative, judicial, taxing, regulatory or
administrative powers or functions of or pertaining to government. 
 “Guarantee” of or by any Person (the
“guarantor”) means any obligation, contingent or otherwise, of the guarantor guaranteeing or having the economic effect of guaranteeing any Indebtedness or other obligation of any other Person (the “primary
obligor”) in any manner, whether directly or indirectly, and including any obligation of the guarantor, direct or indirect, (a) to purchase or pay (or advance or supply funds for the purchase or payment of) such Indebtedness or other
obligation or to purchase (or to advance or supply funds for the purchase of) any security for the payment thereof, (b) to purchase or lease property, securities or services for the purpose of assuring the owner of such Indebtedness or other
obligation of the payment thereof, (c) to maintain working capital, equity capital or any other financial statement condition or liquidity of the primary obligor so as to enable the primary obligor to pay such Indebtedness or other obligation
or (d) as an account party in respect of any letter of credit or letter of guaranty issued to support such Indebtedness or obligation; provided that the term Guarantee shall not include endorsements for collection or deposit in the
ordinary course of business. 
 “Guarantee Agreement” means the guarantee and contribution agreement, substantially in the
form of Exhibit C, to be entered into by the Administrative Agent, the Borrower and the Guarantors. 
 “Guarantee
Requirement” means, at any time on or after the Effective Date, that the Guarantee Agreement (or a supplement referred to in Section 22 thereof) shall have been executed by each Material Subsidiary (other than (i) a Foreign
Subsidiary, (ii) any Subsidiary of a Foreign Subsidiary and (iii) any Subsidiary that is incorporated or otherwise organized under the laws of the United States or its territories or possessions that is a disregarded entity for U.S.
federal income tax purposes that has no material assets other than the capital stock of one or more “controlled foreign corporations” for purposes of the Code) existing at such time, shall have been delivered to the Administrative Agent
and shall be in full force and effect. 
 “Guarantor” means any Subsidiary that shall be a party to the Guarantee
Agreement. 
 “Hazardous Materials” means all explosive or radioactive substances or wastes and all hazardous or toxic
substances, wastes or other pollutants, including petroleum or petroleum distillates, asbestos or asbestos containing materials, polychlorinated biphenyls, radon gas, infectious or medical wastes and all other substances or wastes of any nature
regulated pursuant to any Environmental Law. 
 “Hedging Agreement” means any interest rate protection agreement, foreign
currency exchange agreement, commodity price protection agreement or other interest or currency exchange rate or commodity price hedging arrangement. The 

  
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“principal amount” of the obligations of the Borrower or any Subsidiary in respect of any Hedging Agreement at any time shall be the maximum aggregate amount (giving effect to any
netting agreements provided for in such Hedging Agreements) that the Borrower or such Subsidiary would be required to pay if such Hedging Agreement were terminated at such time. 

“Incremental Commitment” means an Incremental Revolving Commitment or an Incremental Term Commitment. 

“Incremental Facility Agreement” means an Incremental Facility Agreement, in form and substance reasonably satisfactory to
the Administrative Agent, among the Borrower, the Administrative Agent and one or more Incremental Lenders, establishing Incremental Term Commitments or Incremental Revolving Commitments, as applicable, and effecting such other amendments hereto and
to the other Loan Documents, in each case as are contemplated by Section 2.05. 
 “Incremental Lender” means an
Incremental Revolving Lender or an Incremental Term Lender. 
 “Incremental Revolving Commitment” means, with respect to
any Lender, the commitment, if any, of such Lender, established pursuant to an Incremental Facility Agreement and Section 2.05, to make Revolving Loans and to acquire participations in Letters of Credit hereunder, expressed as an amount
representing the maximum aggregate amount of such Lender’s Revolving Credit Exposure under such Incremental Facility Agreement. 

“Incremental Revolving Lender” means a Lender with an Incremental Revolving Commitment or LC Exposure or an outstanding
Revolving Loan made in respect of an Incremental Revolving Commitment. 
 “Incremental Term Commitment” means, with respect
to any Lender, the commitment, if any, of such Lender, established pursuant an Incremental Facility Agreement and Section 2.05, to make Incremental Term Loans hereunder, expressed as an amount representing the maximum principal amount of the
Incremental Term Loans to be made by such Lender. 
 “Incremental Term Lender” means a Lender with an Incremental Term
Commitment or an outstanding Incremental Term Loan. 
 “Incremental Term Loan” means a Term Loan made by an Incremental
Term Lender to the Borrower pursuant to Section 2.05. 
 “Incremental Term Maturity Date” means, with respect to
Incremental Term Loans, the scheduled date on which such Incremental Term Loans shall become due and payable in full hereunder, as specified in the applicable Incremental Facility Agreement. 

  
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 “Indebtedness” of any Person means, without duplication, (a) all
obligations of such Person for borrowed money, (b) all obligations of such Person evidenced by bonds, debentures, notes or similar instruments, (c) all obligations of such Person upon which interest charges are customarily paid,
(d) all obligations of such Person under conditional sale or other title retention agreements relating to property acquired by such Person, (e) all obligations of such Person in respect of the deferred purchase price of property or
services (excluding current accounts payable incurred in the ordinary course of business), (f) all Indebtedness of others secured by (or for which the holder of such Indebtedness has an existing right, contingent or otherwise, to be secured by)
any Lien on property owned or acquired by such Person, whether or not the Indebtedness secured thereby has been assumed, (g) all Guarantees by such Person of Indebtedness of others, (h) all Capital Lease Obligations of such Person,
(i) all obligations, contingent or otherwise, of such Person as an account party in respect of letters of credit and letters of guaranty, (j) all obligations, contingent or otherwise, of such Person in respect of bankers’ acceptances
and (k) all Securitization Transactions of such Person. The Indebtedness of any Person shall include the Indebtedness of any other entity (including any partnership in which such Person is a general partner) to the extent such Person is liable
therefor as a result of such Person’s ownership interest in or other relationship with such entity, except to the extent the terms of such Indebtedness provide that such Person is not liable therefor. 

“Indemnified Taxes” means (a) Taxes other than Excluded Taxes, imposed on or with respect to any payment made by any
Loan Party under any Loan Document and (b) to the extent not otherwise described in (a), Other Taxes. 
 “Indemnitee”
has the meaning set forth in Section 9.03(b). 
 “Information” has the meaning set forth in Section 9.12. 

“Information Memorandum” means the Confidential Information Memorandum dated February 2014 relating to the Borrower and the
Transactions. 
 “Initial Term Commitment” means, as to each Term Lender, its obligation to make Term Loans under
Section 2.01 on the Effective Date in an aggregate principal amount not to exceed the amount set forth opposite such Term Lender’s name on Schedule 2.01 under the caption “Initial Term Commitment” or opposite any comparable
caption in the Assignment and Assumption pursuant to which such Term Lender becomes a party hereto, as applicable, as such amount may be adjusted from time to time in accordance with this Agreement. The initial aggregate amount of the Initial Term
Commitments is $350,000,000. 
 “Initial Term Loan” has the meaning set forth in Section 2.01. 

“Interest Election Request” means a request by the Borrower to convert or continue a Borrowing in accordance with
Section 2.08, which shall be in the form of Exhibit D or any other form approved by the Administrative Agent. 

  
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 “Interest Payment Date” means (a) with respect to any ABR Loan, the last
day of each March, June, September and December and the Maturity Date of such Loan, (b) with respect to any Eurodollar Loan, the last day of the Interest Period applicable to the Borrowing of which such Loan is a part and the Maturity Date of
such Loan, and, in the case of a Eurodollar Borrowing with an Interest Period of more than three months’ duration, each day prior to the last day of such Interest Period that occurs at intervals of three months’ duration after the first
day of such Interest Period and (c) with respect to any Fixed Rate Loan, the last day of the Interest Period applicable to the Borrowing of which such Loan is a part and, in the case of a Fixed Rate Borrowing with an Interest Period of more
than 90 days’ duration (unless otherwise specified in the applicable Competitive Bid Request), each day prior to the last day of such Interest Period that occurs at intervals of 90 days’ duration after the first day of such Interest
Period, and any other dates that are specified in the applicable Competitive Bid Request as Interest Payment Dates with respect to such Borrowing. 

“Interest Period” means (a) with respect to any Eurodollar Borrowing, the period commencing on the date of such
Borrowing and ending on the numerically corresponding day in the calendar month that is one, two, three or six months (or, with the consent of each applicable Lender, twelve months or a period less than one month) thereafter, as the Borrower
may elect and (b) with respect to any Fixed Rate Borrowing, the period (which shall not be less than seven days or more than 360 days) commencing on the date of such Borrowing and ending on the date specified in the applicable Competitive Bid
Request; provided, that (i) if any Interest Period would end on a day other than a Business Day, such Interest Period shall be extended to the next succeeding Business Day unless, in the case of a Eurodollar Borrowing only, such next
succeeding Business Day would fall in the next calendar month, in which case such Interest Period shall end on the next preceding Business Day, (ii) any Interest Period pertaining to a Eurodollar Borrowing that commences on the last Business
Day of a calendar month (or on a day for which there is no numerically corresponding day in the last calendar month of such Interest Period) shall end on the last Business Day of the last calendar month of such Interest Period and (iii) no
Interest Period shall extend beyond the Maturity Date applicable to the Loans included in such Borrowing. For purposes hereof, the date of a Borrowing initially shall be the date on which such Borrowing is made and, except in the case of a Borrowing
of Competitive Loans, thereafter shall be the effective date of the most recent conversion or continuation of such Borrowing. 

“Interpolated Rate” means, with respect to any Eurodollar Borrowing with an Impacted Interest Period, the rate per annum
determined by the Administrative Agent (which determination shall be conclusive and binding absent manifest error) to be equal to the rate that results from interpolating on a linear basis between (a) the Screen Rate for the longest maturity
(for which such Screen Rate is available in Dollars) that is shorter than the Impacted Interest Period and (b) the Screen Rate for the shortest maturity (for which such Screen Rate is available for Dollars) that is longer than the Impacted
Interest Period, in each case, at 11:00 a.m., London time, two Business Days prior to the commencement of such Interest Period. 

  
 16 

 “Issuing Bank” means any Revolving Lender designated by the Borrower and
approved by the Administrative Agent that shall have agreed to serve in such capacity. Each Issuing Bank may, in its discretion, arrange for one or more Letters of Credit to be issued by Affiliates of such Issuing Bank, in which case the term
“Issuing Bank” shall include any such Affiliate with respect to Letters of Credit issued by such Affiliate (it being agreed that such Issuing Bank shall, or cause such Affiliate to, comply with the requirements of Section 2.07 with
respect to each such Letter of Credit). 
 “LC Disbursement” means a payment made by an Issuing Bank pursuant to a drawing
made on any Letter of Credit. 
 “LC Exchange Rate” means, on any day, with respect to US Dollars in relation to any
Alternative Currency, the rate at which US Dollars may be exchanged into such Alternative Currency, which rate shall be the Historical Currency Exchange Rate effective on the day immediately prior to such date of determination as determined by OANDA
Corporation and made available on its website at http://www.oanda.com/convert/fxhistory. In the event that such rate is not made available as described above, the LC Exchange Rate shall be determined by reference to such other publicly available
service for displaying exchange rates as may be agreed upon by the Administrative Agent and the Borrower or, in the absence of such agreement, such LC Exchange Rate shall instead be the arithmetic average of the spot rates of exchange of the
Administrative Agent in the market where its foreign currency exchange operations in respect of such currency are then being conducted, at or about 11:00 a.m., London time, on such date for the purchase of such Alternative Currency, with US Dollars
for delivery two Business Days later; provided that if at the time of any such determination, for any reason, no such spot rate is being quoted, the Administrative Agent, after consultation with the Borrower, may use any reasonable method it
deems appropriate to determine such rate, and such determination shall be conclusive absent manifest error. 
 “LC
Exposure” means, at any time, the sum of (a) the aggregate of the US Dollar Equivalents of the undrawn amounts of all outstanding Letters of Credit at such time plus (b) the aggregate of the US Dollar Equivalents of all LC
Disbursements that have not yet been reimbursed by or on behalf of the Borrower at such time. The LC Exposure of any Lender at any time shall be its Applicable Percentage of the total LC Exposure at such time. 

“LC Participation Calculation Date” means, with respect to any LC Disbursement made in an Alternative Currency, (a) the
date on which the applicable Issuing Bank shall have advised the Administrative Agent that it purchased with US Dollars the currency used to make such LC Disbursement, or (b) if such Issuing Bank shall not have advised the Administrative Agent
that it made such a purchase, the date on which such LC Disbursement is made. 
 “Lead Arrangers” means Citigroup Global
Markets, Inc. and Merrill, Lynch, Pierce, Fenner & Smith Incorporated. 

  
 17 

 “Lender Parent” means, with respect to any Revolving Lender, any Person in
respect of which such Revolving Lender is a subsidiary. 
 “Lenders” means (a) the Persons listed on
Schedule 2.01 and (b) any other Person that shall have become a party hereto pursuant to an Assignment and Assumption or Incremental Facility Agreement, other than any such Person that ceases to be a party hereto pursuant to an Assignment
and Assumption. 
 “Letter of Credit” means any letter of credit issued pursuant to this Agreement. 

“LIBO Rate” means, with respect to any Eurodollar Borrowing for any Interest Period, the rate appearing on the Reuters
“LIBOR01” screen (or on any successor or substitute screen of such service, or any successor to or substitute for such service, providing rate quotations comparable to those currently provided on such screen of such service, as determined
by the Administrative Agent from time to time for purposes of providing quotations of interest rates applicable to US Dollar deposits in the London interbank market) (the “Screen Rate”) at approximately 11:00 a.m., London time, two
Business Days prior to the commencement of such Interest Period, as the rate for US Dollar deposits with a maturity comparable to such Interest Period. In the event that such rate is not available at such time for any reason (any such rate, an
“Impacted Interest Period”), then the “LIBO Rate” with respect to such Eurodollar Borrowing for such Interest Period shall be the Interpolated Rate at such time. 

“Lien” means, with respect to any asset, (a) any mortgage, deed of trust, lien, pledge, hypothecation, encumbrance,
charge or security interest in, on or of such asset, (b) the interest of a vendor or a lessor under any conditional sale agreement, capital lease or title retention agreement (or any financing lease having substantially the same economic effect
as any of the foregoing) relating to such asset and (c) in the case of securities, any purchase option, call or similar right of a third party with respect to such securities. 

“Loan” means an extension of credit by a Lender to the Borrower pursuant to this Agreement in the form of an Initial Term
Loan, Incremental Term Loan, Revolving Loan or Competitive Loan, as applicable. 
 “Loan Documents” means this Agreement,
any Incremental Facility Agreement, any promissory note issued hereunder and the Guarantee Agreement. 
 “Loan Party” means
the Borrower and each Guarantor. 
 “Majority in Interest”, when used in reference to Lenders of any Class, means, at any
time, (a) in the case of the Revolving Lenders, Lenders having Revolving Credit Exposures and unused Revolving Commitments representing more than 50% of the sum of the Aggregate Revolving Exposures and the unused Aggregate Revolving Commitments
at such time and (b) in the case of the Term Lenders of any Class, Lenders holding outstanding Term Loans of such Class representing more than 50% of all Term Loans of such Class outstanding at such time. 

  
 18 

 “Margin” means, with respect to any Competitive Loan bearing interest at a rate
based on the LIBO Rate, the marginal rate of interest, if any, to be added to or subtracted from the LIBO Rate to determine the rate of interest applicable to such Loan, as specified by the Revolving Lender making such Loan in its related
Competitive Bid. 
 “Material Adverse Effect” means a material adverse effect on (a) the business, assets, operations,
prospects or condition, financial or otherwise, of the Borrower and the Subsidiaries taken as a whole, (b) the ability of the Borrower to perform any of its obligations under the Loan Documents or (c) the rights of or benefits available to
the Lenders under the Loan Documents. 
 “Material Indebtedness” means Indebtedness (other than the Loans), or obligations
in respect of one or more Hedging Agreements, of any one or more of the Borrower and its Subsidiaries in an aggregate principal amount exceeding $50,000,000. 

“Material Subsidiary” means (a) any Subsidiary that directly or indirectly owns or Controls any Material Subsidiary and
(b) any other Subsidiary (i) the revenues of which for the most recent period of four fiscal quarters of the Borrower for which financial statements have been delivered pursuant to Section 5.01 (or, prior to the delivery of any such
financial statements, for the period of four fiscal quarters ended September 30, 2013) were greater than 1% of the Borrower’s consolidated revenues for such period and (ii) the assets of which as of the end of such period were greater
than 1% of the Borrower’s consolidated assets as of such date; provided that if at any time (i) the aggregate amount of the revenues of all Subsidiaries that are not Material Subsidiaries exceeds 5% of the Borrower’s
consolidated revenues for the most recent period of four fiscal quarters of the Borrower for which financial statements have been delivered pursuant to Section 5.01 (or, prior to the delivery of any such financial statements, for the period of
four fiscal quarters ended September 30, 2013) or (ii) the aggregate amount of the assets of all Subsidiaries that are not Material Subsidiaries exceeds 5% of the Borrower’s consolidated assets as of the end of such period, the
Borrower shall (or, in the event the Borrower has failed to do so within 10 Business Days, the Administrative Agent may) designate sufficient Subsidiaries as “Material Subsidiaries” to eliminate such excess, and such designated
Subsidiaries shall for all purposes of this Agreement constitute Material Subsidiaries. For purposes of making the determinations required by this definition, revenues and assets of Foreign Subsidiaries shall be converted into US Dollars at the
rates used in preparing the consolidated balance sheet of the Borrower included in the applicable financial statements. Notwithstanding the foregoing, (x) a Subsidiary formed solely for the purpose of carrying out one or more Securitization
Transactions and owning no assets and conducting no business other than those incidental to such Securitization Transactions shall not constitute a Material Subsidiary and (y) any computation of the Borrower’s consolidated assets or
consolidated revenues for purposes of this definition shall exclude the assets (and related revenues) subject to a Securitization Transaction. 

“Maturity Date” means (a) with respect to the Initial Term Loans, the date that is the fifth anniversary of the
Effective Date and (b) with respect to the Revolving Loans, the earlier of (i) the date of termination in whole of the Revolving Commitments 

  
 19 

 
pursuant to Section 2.09 and (ii) the date that is the fifth anniversary of the Effective Date, as such date may be extended with respect to the Revolving Commitments and Revolving
Loans pursuant to Section 2.09(d); provided, in each case, that if such day is not a Business Day, the applicable Maturity Date shall be the Business Day immediately succeeding such day. 

“Maximum Rate” has the meaning set forth in Section 9.15. 

“Merger Sub” means Comet Merger Co., a Delaware corporation. 

“Multiemployer Plan” means a multiemployer plan as defined in Section 4001(a)(3) of ERISA. 

“Net Proceeds” means, with respect to any Specified Asset Sale, (a) the cash (which term, for purposes of this
definition, shall include Cash Equivalents) proceeds received in respect of such Specified Asset Sale, including any cash received in respect of any noncash proceeds, but only as and when received, net of (b) the sum, without duplication, of
(i) all reasonable fees and out-of-pocket expenses paid in connection with such Specified Asset Sale by the Borrower and the Subsidiaries to Persons that are not
Affiliates of the Borrower or any Subsidiary, (ii) the amount of all payments permitted hereunder and required to be made by the Borrower and the Subsidiaries as a result of such Specified Asset Sale to repay Indebtedness (other than Term
Loans) secured by such asset and (iii) the amount of all taxes paid or reasonably estimated to be payable (after taking into account any available tax credits or deductions and any tax sharing arrangements) by the Borrower and the Subsidiaries,
and the amount of any reserves established by the Borrower and the Subsidiaries in accordance with GAAP to fund purchase price adjustment, indemnification and similar contingent liabilities (other than any earnout obligations) reasonably estimated
to be payable, in each case during the calendar year that such Specified Asset Sale occurred or the next succeeding calendar year and that are directly attributable to the occurrence of such Specified Asset Sale (as determined in good faith by the
Board of Directors of the Borrower). For purposes of this definition, in the event any contingent liability reserve established with respect to any Specified Asset Sale as described in clause (b)(iii) above shall be reduced, the amount of such
reduction shall, except to the extent such reduction is made as a result of a payment having been made in respect of the contingent liabilities with respect to which such reserve has been established, be deemed to be receipt, on the date of such
reduction, of cash proceeds in respect of such Specified Asset Sale. 
 “Non-Defaulting Lender” means any Lender that is
not a Defaulting Lender. 
 “Notice” has the meaning set forth in Section 9.01. 

“Other Connection Taxes” means, with respect to the Administrative Agent, any Lender or any Issuing Bank, Taxes imposed as a
result of a present or former connection between such recipient and the jurisdiction imposing such Taxes (other than a connection arising from such recipient having executed, delivered, enforced, become a

  
 20 

 
party to, performed its obligations under, received payments under, received or perfected a security interest under, or engaged in any other transaction pursuant to, or enforced, any Loan
Document, or sold or assigned an interest in any Loan Document). 
 “Other Taxes” means any and all present or future stamp
or documentary taxes or any other excise or property taxes, charges or similar levies arising from any payment made hereunder or from the execution, delivery or enforcement of, or otherwise with respect to, this Agreement. 

“Participant” has the meaning set forth in Section 9.04(c). 

“Participant Register” has the meaning set forth in Section 9.04(c)(iii). 

“PBGC” means the Pension Benefit Guaranty Corporation referred to and defined in ERISA and any successor entity performing
similar functions. 
 “Permitted Encumbrances” means: 

(a) Liens imposed by law for taxes that are not yet due or are being contested in compliance with Section 5.04; 

(b) carriers’, warehousemen’s, mechanics’, materialmen’s, repairmen’s and other like Liens
imposed by law, arising in the ordinary course of business and securing obligations that are not overdue by more than 30 days or are being contested in compliance with Section 5.04; 

(c) pledges and deposits made in the ordinary course of business in compliance with workers’ compensation,
unemployment insurance and other social security laws or regulations; 
 (d) deposits to secure the performance of bids,
trade contracts, leases, statutory obligations, surety and appeal bonds, performance bonds and other obligations of a like nature, in each case in the ordinary course of business; 

(e) judgment liens in respect of judgments that do not constitute an Event of Default under clause (k) of
Article VII; 
 (f) easements, zoning restrictions, rights-of-way and similar encumbrances on real property imposed
by law or arising in the ordinary course of business that do not secure any monetary obligations and do not materially detract from the value of the affected property or interfere with the ordinary conduct of business of the Borrower or any
Subsidiary; and 
 (g) cash deposits to secure the performance of Capital Lease Obligations incurred in the ordinary course
of business (other than, for the avoidance of doubt, Indebtedness consisting of obligations for borrowed money); 

  
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 provided that the term “Permitted Encumbrances”, other than when used in reference to the
deposits described in clause (g) above, shall not include any Lien securing Indebtedness. 
 “Person” means any
natural person, corporation, limited liability company, trust, joint venture, association, company, partnership, Governmental Authority or other entity. 

“Plan” means any employee pension benefit plan (other than a Multiemployer Plan) subject to the provisions of Title IV
of ERISA or Section 412 of the Code or Section 302 of ERISA, and in respect of which the Borrower or any ERISA Affiliate is (or, if such plan were terminated, would under Section 4069 of ERISA be deemed to be) an “employer”
as defined in Section 3(5) of ERISA. 
 “Platform” has the meaning set forth in Section 9.01. 

“Prime Rate” means the rate of interest per annum publicly announced from time to time by Citibank, N.A. as its prime rate in
effect at its principal office in New York City; each change in the Prime Rate shall be effective from and including the date such change is publicly announced as being effective. 

“Priority Indebtedness” means, without duplication, (a) all Indebtedness, and the principal amount of the obligations
under any Hedging Agreements, of any Subsidiary (other than any Guarantor) and (b) all Indebtedness, and the principal amount of the obligations under any Hedging Agreements, of the Borrower or any Subsidiary that is secured by any Lien on any
asset of the Borrower or any Subsidiary or that is referred to in clause (d), (f), (h) or (k) of the definition of “Indebtedness”. 

“Refinancing” has the meaning set forth in Section 4.02(i). 

“Register” has the meaning set forth in Section 9.04. 

“Related Parties” means, with respect to any specified Person, such Person’s Affiliates and the respective directors,
officers, partners, employees, agents and advisors of such Person and such Person’s Affiliates. 
 “Reorganization
Transactions” means the transfer by the Borrower or the applicable Subsidiary of (i) all the equity interests in Stream International Canada, Inc., Stream International Europe BV (Netherlands), Intervoice Ltd. UK and/or SGS Netherlands
CV or (ii) a note receivable from LBM Holdings Ltd. to any other Subsidiary, in each case for corporate reorganization purposes. 

“Required Lenders” means, at any time, Lenders having Revolving Credit Exposures, outstanding Term Loans and unused
Commitments representing more than 50% of the sum of the total Revolving Credit Exposures, outstanding Term Loans and unused Commitments at such time; provided that, for purposes of declaring the Loans to be due and payable pursuant to

  
 22 

 
Article VII, and for all purposes (other than the calculation of commitment fees) after the Loans become due and payable pursuant to Article VII or the Commitments expire or terminate,
the outstanding Competitive Loans of the Lenders shall be included in their respective Revolving Credit Exposures in determining the Required Lenders. 

“Restricted Payment” means (a) any dividend or other distribution (whether in cash, securities or other property) with
respect to any shares of stock or other equity interests in the Borrower, or any payment (whether in cash, securities or other property), on account of the purchase, redemption, retirement, acquisition, cancelation or termination of any shares of
stock or other equity interests in the Borrower, and (b) any voluntary prepayment, purchase or redemption of any Indebtedness of the Borrower or a Subsidiary that by its terms is subordinated in right of payment, in whole or in part, to the
obligations of the Loan Parties under the Loan Documents. 
 “Resulting Revolving Borrowings” has the meaning set forth in
Section 2.05(e). 
 “Revolving Borrowing” means a Borrowing consisting of Revolving Loans of the same Type made,
converted or continued on the same date and, in the case of a Eurodollar Borrowing, having the same Interest Period. 
 “Revolving
Commitment” means, with respect to each Revolving Lender, the commitment of such Revolving Lender to make Revolving Loans hereunder expressed as an amount representing the maximum aggregate amount of such Revolving Lender’s Revolving
Credit Exposure hereunder, as such commitment may be (a) reduced from time to time pursuant to Section 2.09, (b) reduced or increased from time to time pursuant to assignments by or to such Revolving Lender pursuant to
Section 9.04 and (c) increased pursuant to Section 2.05. The initial amount of each Revolving Lender’s Revolving Commitment is set forth opposite such Revolving Lender’s name on Schedule 2.01 under the caption
“Revolving Commitment” or opposite any comparable caption in the Assignment and Assumption or Incremental Facility Agreement pursuant to which such Revolving Lender shall have assumed its Revolving Commitment, as applicable. The initial
aggregate amount of the Revolving Lenders’ Revolving Commitments is $300,000,000. 
 “Revolving Credit Exposure”
means, with respect to any Revolving Lender at any time, the sum of (a) the outstanding principal amount of such Lender’s Revolving Loans, plus (b) its LC Exposure at such time. 

“Revolving Lender” means a Lender with a Revolving Commitment or Revolving Credit Exposure. 

“Revolving Loan” has the meaning set forth in Section 2.01. 

“Sanctions Laws” means trade or financial sanctions imposed, administered or enforced by (a) the Office of Foreign
Assets Control (“OFAC”) of the U.S. Department of the Treasury or by the U.S. Department of State pursuant to the International Emergency Economic Powers Act, Trading with the Enemy Act, United Nations Participation Act, Foreign
Narcotics Kingpin Designation Act, Comprehensive 

  
 23 

 
Iran Sanctions, Accountability, and Divestment Act, Iran Threat Reduction and Syria Human Rights Act and related executive orders and regulations, (b) Her Majesty’s Treasury of the
United Kingdom, (c) the European Union or (d) the United Nations Security Council. 
 “Sanctioned Person” means
any Person currently named on OFAC’s List of Specially Designated Nationals and Blocked Persons or any similar list issued by a relevant United Nations, United Kingdom, or European Union sanctions authority (“SDNs”), any entity
that is 50% or more owned by such SDNs, and any person currently named on the State Department’s Sanctioned Entities List. 

“Securitization Transaction” means any transfer by the Borrower or any Subsidiary of accounts receivable or interests
therein, in a transaction designed to be treated as a “true sale” transaction in a bankruptcy proceeding (though not necessarily for accounting purposes), (a) to a trust, partnership, corporation or other entity, which transfer is
funded by the incurrence or issuance by the transferee or any successor transferee of indebtedness or other securities that are to receive payments from, or that represent interests in, the cash flow derived from such accounts receivable or
interests therein, or (b) directly to one or more investors or other purchasers. The “amount” or “principal amount” of any Securitization Transaction shall be deemed at any time to be the aggregate principal or stated amount
of the Indebtedness or other securities referred to in such clause or, if there shall be no such principal or stated amount, the uncollected amount of the accounts receivable or interests therein transferred pursuant to such Securitization
Transaction net of any such accounts receivable or interests therein that have been written off as uncollectible. 
 “Senior
Managing Agents” means BNP Paribas, The Bank of Nova Scotia, PNC Bank, National Association, U.S. Bank National Association and Wells Fargo Securities, LLC in their respective capacities as senior managing agents hereunder. 

“Specified Acquisition Agreement Representations” means such of the representations made by, or with respect to, Stream and
its subsidiaries in the Acquisition Agreement as are material to the interests of the Lenders, but only to the extent that the Borrower (or its affiliates) have the right to terminate its (or their) obligations under the Acquisition Agreement or to
decline to consummate the Acquisition as a result of a breach of any one or more of such representations in the Acquisition Agreement. 

“Specified Asset Sale” has the meaning set forth in Section 6.04(b). 

“Specified Representations” means the representations and warranties set forth in Sections 3.01 (with respect to
organizational existence, solely with respect to the Borrower and the Guarantors), 3.02, 3.03(b) (with respect to organizational documents of the Borrower and its Subsidiaries), 3.03(c), 3.03(d), 3.07, 3.08, 3.12 and 3.14. 

“Statutory Reserve Rate” means a fraction, the numerator of which is the number one and the denominator of which is the
number one minus the aggregate of the maximum reserve percentages (including any marginal, special, emergency or 

  
 24 

 
supplemental reserves) expressed as a decimal established by the Board to which the Administrative Agent is subject for eurocurrency funding (currently referred to as “Eurocurrency
Liabilities” in Regulation D of the Board). Such reserve percentages shall include those imposed pursuant to such Regulation D. Eurodollar Loans shall be deemed to constitute eurocurrency funding and to be subject to such reserve
requirements without benefit of or credit for proration, exemptions or offsets that may be available from time to time to any Lender under such Regulation D or any comparable regulation. The Statutory Reserve Rate shall be adjusted
automatically on and as of the effective date of any change in any reserve percentage. 
 “Stream” means SGS Holdings,
Inc., a Delaware corporation. 
 “Stream Global” means Stream Global Services, Inc., a Delaware corporation. 

“Stream Material Adverse Effect” means any fact, circumstance, development, condition, occurrence, event or change that
results in a material adverse effect on the business, results of operations, assets or condition (financial or otherwise) of Stream and its subsidiaries, taken as a whole, but excluding any such fact, circumstance, development, condition,
occurrence, event or change resulting from, relating to or arising from (a) the execution or performance of the Acquisition Agreement and all other contracts, documents and certificates executed by the parties thereto in connection with the
transactions contemplated thereby (each, a “Transaction Agreement”) or the announcement or existence thereof, the identity of the Borrower and its Affiliates or the compliance by any person with any term of any Transaction Agreement
(including, in each case, the impact thereof on relationships, contractual or otherwise, with, customers, suppliers, vendors, distributors, partners, employees or governmental authorities), (b) the Borrower’s announcement or other
disclosure of its plans or intentions with respect to the conduct of the business (or any portion thereof) of Stream or any of its subsidiaries after the Effective Date, (c) changes in global or United States or foreign national or regional
economic, financial, regulatory or geopolitical conditions or events (including changes in consumer spending), (d) changes in the credit, debt, financial or capital markets or changes in interest or exchange rates, in each case, in the United
States or elsewhere in the world, (e) changes or proposed changes in laws affecting Stream or any of its subsidiaries, or changes or proposed changes in GAAP or any other generally accepted accounting principles or the interpretation of any of
the foregoing, (f) changes that are generally applicable to the business processing outsourcing industry in which Stream and its subsidiaries operate (or any segment thereof), (g) national or international disasters, calamities,
emergencies or any military conflict, outbreak or escalation of hostilities or declared or undeclared war or act of foreign or domestic terrorism, (h) any action taken or omitted to be taken by, with the prior written consent of, or at the
request of, the Borrower, Merger Sub or any of their respective affiliates (which request or consent is made with the prior consent of the Lead Arrangers, not to be unreasonably withheld or delayed), in each case, after the execution and delivery of
the Acquisition Agreement, (i) any failure by Stream or any of its subsidiaries to meet internal or published projections, forecasts or estimates of Stream or any such subsidiary (provided that the underlying causes of such failure may
be considered in determining whether there is a Stream 

  
 25 

 
Material Adverse Effect), (j) any change in Stream’s credit rating (provided that the underlying causes of such failure may be considered in determining whether there is a Stream
Material Adverse Effect), (k) any “going concern” or similar qualification in any audit report relating to Stream or any of its subsidiaries, in any case relating to indebtedness of Stream or any subsidiary of Stream coming due within
twelve months following the date of the balance sheet to which such audit report relates, or (l) any matter disclosed in the disclosure schedules to the Acquisition Agreement, except, with respect to the foregoing clauses (c), (d), (e),
(f) or (g), to the extent such fact, circumstance, development, condition, occurrence, event or change adversely affects Stream and its subsidiaries, taken as a whole, in a substantially disproportionate manner relative to other participants in
the industry in which Stream and its subsidiaries operate. 
 “Stream SEC Documents” means all reports, schedules, forms,
statements, certifications and other documents filed by Stream Global with the SEC under the Securities Act of 1933 or the Securities Exchange Act of 1934 (collectively with any amendments thereto). 

“subsidiary” means, with respect to any Person (the “parent”) at any date, any corporation, limited
liability company, partnership, association or other entity the accounts of which would be consolidated with those of the parent in the parent’s consolidated financial statements if such financial statements were prepared in accordance with
GAAP as of such date, as well as any other corporation, limited liability company, partnership, association or other entity (a) of which securities or other ownership interests representing more than 50% of the equity or more than 50% of the
ordinary voting power or, in the case of a partnership, more than 50% of the general partnership interests are, as of such date, owned, controlled or held, or (b) that is, as of such date, otherwise Controlled, by the parent or one or more
subsidiaries of the parent or by the parent and one or more subsidiaries of the parent. 
 “Subsidiary” means any
subsidiary of the Borrower (it being understood and agreed that any reference to any Subsidiary of the Borrower on or after the Effective Date shall be determined after giving effect to the consummation of the Acquisition). 

“Syndication Agent” means Bank of America, N.A., in its capacity as syndication agent hereunder. 

“Taxes” means any and all present or future taxes, levies, imposts, duties, deductions, charges or withholdings imposed by
any Governmental Authority, including any interest, additions to tax or penalties applicable thereto. 
 “Term Borrowing”
means a Borrowing consisting of the same Class of Term Loans of the same Type made, converted or continued on the same date and, in the case of a Eurodollar Borrowing, having the same Interest Period. 

“Term Commitment” means, as to each Term Lender, (i) its Initial Term Commitment, if any, and (ii) its Incremental
Term Commitment, if any. 

  
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 “Term Lender” means a Lender with a Term Commitment or an outstanding Term Loan.

 “Term Loan” means an Initial Term Loan or an Incremental Term Loan, as applicable. 

“Termination Date” means the earliest to occur of (a) the consummation of the Acquisition with or without the funding of
any Initial Term Loans or any Revolving Loans hereunder, (b) May 6, 2014 (or if the “Termination Date” (as defined in the Acquisition Agreement) is extended pursuant to clause (ii) of the proviso to Section 7.01(b) of
the Acquisition Agreement, September 5, 2014) and (c) the date, if any, on which the Acquisition Agreement is terminated. 

“Total Net Leverage Ratio” means, at any time, the ratio of (a) Consolidated Total Debt at such time to
(b) Consolidated EBITDA for the most recently ended period of four consecutive fiscal quarters for which financial statements have been delivered pursuant to Section 5.01 (or, prior to the delivery of any such financial statements, for the
period of four consecutive fiscal quarters ended September 30, 2013). 
 “Transactions” means (a) the execution,
delivery and performance by the Borrower of this Agreement and the Guarantee Agreement, the borrowing of Loans and the use of the proceeds thereof and the issuance of Letters of Credit hereunder, (b) the execution, delivery and performance by
the Guarantors of the Guarantee Agreement, (c) the Refinancing, (d) the Acquisition and (e) the payment of all fees, costs and expenses incurred in connection with the foregoing. 

“Type”, when used in reference to any Loan or Borrowing, refers to whether the rate of interest on such Loan, or on the Loans
comprising such Borrowing, is determined by reference to the Adjusted LIBO Rate, the Alternate Base Rate or, in the case of a Competitive Loan or Borrowing, the LIBO Rate or a Fixed Rate. 

“USA PATRIOT Act” means the Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and
Obstruct Terrorism Act of 2001 (Title III of Pub. L. No. 107-56 (signed into law October 26, 2001)). 
 “US
Dollars” or “$” refers to lawful money of the United States of America. 
 “US Dollar Equivalent”
means, on any date of determination, (a) with respect to any amount in US Dollars, such amount, and (b) with respect to any amount in any Alternative Currency and subject to the following sentence, the equivalent in US Dollars of such
amount, determined by the Administrative Agent using the LC Exchange Rate with respect to such currency in effect for such amount on such date. The US Dollar Equivalent at any time of the amount of any Letter of Credit or LC Disbursement denominated
in any Alternative Currency shall be the amount most recently determined as provided in Section 1.05. 

  
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 “Weighted Average Life to Maturity” means, when applied to any Indebtedness at
any date, the number of years (and/or portion thereof) obtained by dividing: (a) the sum of the products obtained by multiplying (i) the amount of each then remaining installment, sinking fund, serial maturity or other required payments of
principal, including payment at final maturity, in respect thereof, by (ii) the number of years (calculated to the nearest one-twelfth) that will elapse between such date and the making of such payment; by (b) the then outstanding
principal amount of such Indebtedness. 
 “Withdrawal Liability” means liability to a Multiemployer Plan as a result of a
complete or partial withdrawal from such Multiemployer Plan, as such terms are defined in Part I of Subtitle E of Title IV of ERISA. 

“Withholding Agent” means any Loan Party and the Administrative Agent. 

SECTION 1.02. Classification of Loans and Borrowings. For purposes of this Agreement, Loans may be classified and referred to by Class
(e.g., a “Revolving Loan”) or by Type (e.g., a “Eurodollar Loan”) or by Class and Type (e.g., a “Eurodollar Revolving Loan”). Borrowings also may be classified and referred to by Class (e.g.,
a “Revolving Borrowing”) or by Type (e.g., a “Eurodollar Borrowing”) or by Class and Type (e.g., a “Eurodollar Revolving Borrowing”). 

SECTION 1.03. Terms Generally. The definitions of terms herein shall apply equally to the singular and plural forms of the terms
defined. Whenever the context may require, any pronoun shall include the corresponding masculine, feminine and neuter forms. The words “include”, “includes” and “including” shall be deemed to be followed by the phrase
“without limitation”. The word “will” shall be construed to have the same meaning and effect as the word “shall”. Unless the context requires otherwise (a) any definition of or reference to any agreement,
instrument or other document herein shall be construed as referring to such agreement, instrument or other document as from time to time amended, supplemented or otherwise modified (subject to any restrictions on such amendments, supplements or
modifications set forth herein), (b) any reference herein to any Person shall be construed to include such Person’s successors and assigns (subject to any restrictions on assignments set forth herein), (c) the words
“herein”, “hereof” and “hereunder”, and words of similar import, shall be construed to refer to this Agreement in its entirety and not to any particular provision hereof, (d) all references herein to Articles,
Sections, Exhibits and Schedules shall be construed to refer to Articles and Sections of, and Exhibits and Schedules to, this Agreement and (e) the words “asset” and “property” shall be construed to have the same meaning and
effect and to refer to any and all tangible and intangible assets and properties, including cash, securities, accounts and contract rights. 

SECTION 1.04. Accounting Terms; GAAP. Except as otherwise expressly provided herein, all terms of an accounting or financial nature
shall be construed in accordance with GAAP, as in effect from time to time; provided that, if the Borrower notifies the Administrative Agent that the Borrower requests an amendment to any 

  
 28 

 
provision hereof to eliminate the effect of any change occurring after the date hereof in GAAP or in the application thereof on the operation of such provision (or if the Administrative Agent
notifies the Borrower that the Required Lenders request an amendment to any provision hereof for such purpose), regardless of whether any such notice is given before or after such change in GAAP or in the application thereof, then such provision
shall be interpreted on the basis of GAAP as in effect and applied immediately before such change shall have become effective until such notice shall have been withdrawn or such provision amended in accordance herewith. 

SECTION 1.05. Currency Translation. The Administrative Agent shall determine the US Dollar Equivalent of any Letter of Credit
denominated in an Alternative Currency as of the date of the issuance thereof, as of the date on which such Letter of Credit is amended to increase or decrease its face amount, as of the date on which such Letter of Credit is extended or renewed, as
of the date of any LC Disbursement with respect to such Letter of Credit and on the first Business Day of each subsequent calendar month on which such Letter of Credit is outstanding, in each case using the LC Exchange Rate in effect on the date of
determination, and each such amount shall be the US Dollar Equivalent of such Letter of Credit until the next required determination thereof pursuant to this Section. The Administrative Agent shall in addition determine the US Dollar Equivalent of
any Letter of Credit and LC Disbursement denominated in an Alternative Currency as provided in Sections 2.07(d) and 2.07(f). The Administrative Agent shall notify the Borrower, the Revolving Lenders and the Issuing Banks of each calculation of
the US Dollar Equivalent of each Letter of Credit and LC Disbursement. 
 ARTICLE II 

The Credits 
 SECTION
2.01. Commitments. Subject to the terms and conditions set forth herein, (a) each Term Lender severally agrees to make a Term Loan in US Dollars to the Borrower on the Effective Date (the “Initial Term Loans”) in an
aggregate amount not to exceed such Term Lender’s Initial Term Commitment and (b) each Revolving Lender severally agrees to make revolving loans in US Dollars to the Borrower from time to time on any Business Day during the Availability
Period (the “Revolving Loans”) in an aggregate principal amount that will not result in (i) such Lender’s Revolving Credit Exposure exceeding such Lender’s Revolving Commitment or (ii) the sum of the total
Revolving Credit Exposures plus the aggregate principal amount of outstanding Competitive Loans exceeding the total Revolving Commitments. Amounts borrowed as Term Loans under this Section 2.01 and subsequently repaid or prepaid may not be
reborrowed. Within the foregoing limits and subject to the terms and conditions set forth herein, the Borrower may borrow, prepay and reborrow Revolving Loans. 

SECTION 2.02. Loans and Borrowings. (a) Each Loan shall be made as part of a Borrowing consisting of Loans of the same Class and
Type made by the Lenders ratably in accordance with their respective Commitments of the applicable Class. Each Competitive Loan shall be made in accordance with the procedures set forth in 

  
 29 

 
Section 2.04. The failure of any Lender to make any Loan or other payment required to be made by it shall not relieve any other Lender of its obligations hereunder; provided that the
Commitments and Competitive Bids of the Lenders are several and no Lender shall be responsible for any other Lender’s failure to make Loans as required. 

(b) Subject to Section 2.14, (i) each Borrowing shall be comprised entirely of ABR Loans or Eurodollar Loans as the Borrower may
request in accordance herewith, and (ii) each Competitive Borrowing shall be comprised entirely of Eurodollar Loans or Fixed Rate Loans as the Borrower may request in accordance herewith. Each Lender at its option may make any Eurodollar Loan
by causing any domestic or foreign branch or Affiliate of such Lender to make such Loan; provided that any exercise of such option shall not affect the obligation of the Borrower to repay such Loan in accordance with the terms of this
Agreement; provided further that in exercising such option, each Lender shall comply with its obligation under Section 2.19(a). 

(c) At the commencement of each Interest Period for any Eurodollar Borrowing (other than a Borrowing of Competitive Loans), such Borrowing
shall be in an aggregate amount that is an integral multiple of $1,000,000 and not less than $2,000,000. At the time that each ABR Borrowing is made (other than a Borrowing of Competitive Loans), such Borrowing shall be in an aggregate amount that
is an integral multiple of $1,000,000 and not less than $2,000,000; provided that an ABR Borrowing of Revolving Loans may be in an aggregate amount that is equal to the aggregate unused balance of the Revolving Commitments or that is required
to finance the reimbursement of an LC Disbursement as contemplated by Section 2.07(f). Each Competitive Borrowing shall be in an aggregate amount that is an integral multiple of $1,000,000 and not less than $5,000,000. Borrowings of more than
one Type and Class may be outstanding at the same time; provided that there shall not at any time be more than a total of ten Eurodollar Revolving Borrowings outstanding. 

(d) Notwithstanding any other provision of this Agreement, the Borrower shall not be entitled to request, or to elect to convert or continue,
any Borrowing if the Interest Period requested with respect thereto would end after the Maturity Date applicable to the Loans included in such Borrowing. 

SECTION 2.03. Requests for Borrowings. To request a Revolving Borrowing or Term Borrowing, the Borrower shall notify the Administrative
Agent of such request pursuant to a written Borrowing Request (a) in the case of a Eurodollar Borrowing, not later than 11:00 a.m., New York City time, three Business Days before the date of the proposed Borrowing (or, in the case of any
Eurodollar Borrowing of Term Loans to be made on the Effective Date, such shorter period of time as may be agreed to by the Administrative Agent) or (b) in the case of an ABR Borrowing, not later than 10:00 a.m., New York City time, on the
date of the proposed Borrowing. Each such written Borrowing Request shall be irrevocable and shall be delivered promptly by hand delivery or facsimile to the Administrative Agent in a form approved by the Administrative Agent and signed by the
Borrower. Each such written Borrowing Request shall specify the following information in compliance with Section 2.02: 

(i) the aggregate amount of Loans requested to be borrowed; 

  
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 (ii) the date of such Borrowing, which shall be a Business Day; 

(iii) whether such Borrowing is to be an ABR Borrowing or a Eurodollar Borrowing; 

(iv) in the case of a Eurodollar Borrowing, the initial Interest Period to be applicable thereto, which shall be a period
contemplated by the definition of the term “Interest Period”; 
 (v) the location and number of the Borrower’s
account to which funds are to be disbursed, which shall comply with the requirements of Section 2.06; and 
 (vi)
whether the requested Borrowing is to be a Term Borrowing or a Revolving Borrowing. 
 If no election as to the Type of Borrowing is specified or if the
Borrower fails to give timely notice requesting a conversion or continuation, then the requested Borrowing shall be made as, or converted to, an ABR Borrowing. Any such automatic conversion shall be effective as of the last day of the Interest
Period then in effect with respect to the applicable Eurodollar Borrowing. If no Interest Period is specified with respect to any requested Eurodollar Borrowing, then the Borrower shall be deemed to have selected an Interest Period of one
month’s duration. Promptly following receipt of a Borrowing Request in accordance with this Section, the Administrative Agent shall advise each applicable Lender of the details thereof and of the amount of such Lender’s Loan to be made as
part of the requested Borrowing. 
 SECTION 2.04. Competitive Bid Procedure. (a) Subject to the terms and conditions set forth
herein, from time to time during the Availability Period the Borrower may request Competitive Bids and may (but shall not have any obligation to) accept Competitive Bids and borrow Competitive Loans; provided that the sum of the total
Revolving Credit Exposures plus the aggregate principal amount of outstanding Competitive Loans shall not exceed the total Revolving Commitments and provided further that if the Maturity Date of the Revolving Loans and Revolving
Commitments shall have been extended pursuant to Section 2.09(d), no Competitive Bid Request and no Competitive Loan shall be made hereunder if, after giving effect thereto, the aggregate principal amount of all Competitive Loans maturing after
such Existing Maturity Date would exceed the aggregate Revolving Commitments that have been extended to a date after the latest maturity of such Competitive Loans. To request Competitive Bids, the Borrower shall notify the Administrative Agent of
such request in writing, in the case of a Eurodollar Borrowing, not later than 11:00 a.m., New York City time, four Business Days before the date of the proposed Borrowing and, in the case of a Fixed Rate Borrowing, not later than 10:00 a.m., New
York City time, one Business Day before the date of the proposed Borrowing; provided that the Borrower may submit no more than one Competitive Bid Request on the same day and a Competitive Bid Request shall not be

  
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made within five Business Days after the date of any previous Competitive Bid Request, unless any and all such previous Competitive Bid Requests shall have been withdrawn or all Competitive Bids
received in response thereto rejected. Each such written Competitive Bid Request shall be delivered promptly by hand delivery or facsimile to the Administrative Agent and be in a form approved by the Administrative Agent and signed by the Borrower.
Each such written Competitive Bid Request shall specify the following information in compliance with Section 2.02: 

(i) the aggregate amount of the Competitive Loans requested to be borrowed; 

(ii) the date of such Borrowing, which shall be a Business Day; 

(iii) whether such Borrowing is to be a Eurodollar Borrowing or a Fixed Rate Borrowing; 

(iv) the Interest Period to be applicable to such Borrowing, which shall be a period contemplated by the definition of the term
“Interest Period”; and 
 (v) the location and number of the Borrower’s account to which funds are to be
disbursed, which shall comply with the requirements of Section 2.06. 
 Within two Business Days following the Administrative Agent’s receipt of a
Competitive Bid Request in accordance with this Section, the Administrative Agent shall notify the Borrower in writing whether it has determined in its sole discretion to notify the Revolving Lenders of such Competitive Bid Request and if
Competitive Loans shall be permitted to be made hereunder in connection with such Competitive Bid Request. In the event the Administrative Agent determines to notify the Revolving Lenders of such Competitive Bid Request in accordance with this
Section and permit Competitive Loans in connection therewith, the Administrative Agent shall notify the Revolving Lenders of the details thereof by facsimile or by electronic communication, inviting the Revolving Lenders to submit Competitive Bids.

 (b) Each Revolving Lender may (but shall not have any obligation to) make one or more Competitive Bids to the Borrower in response to a
Competitive Bid Request. Each Competitive Bid by a Revolving Lender must be in a form approved by the Administrative Agent and must be received by the Administrative Agent by hand delivery or facsimile, in the case of a Eurodollar Competitive
Borrowing, not later than 9:30 a.m., New York City time, three Business Days before the proposed date of such Competitive Borrowing, and in the case of a Fixed Rate Borrowing, not later than 9:30 a.m., New York City time, on the proposed
date of such Competitive Borrowing. Competitive Bids that do not conform substantially to the form approved by the Administrative Agent may be rejected by the Administrative Agent, and the Administrative Agent shall notify the applicable Lender as
promptly as practicable. Each Competitive Bid shall specify (i) the principal amount (which shall be a minimum of 

  
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$5,000,000 and an integral multiple of $1,000,000 and which may equal the entire principal amount of the Competitive Borrowing requested by the Borrower) of the Competitive Loan or Loans that the
Lender is willing to make, (ii) the Competitive Bid Rate or Rates at which the Lender is prepared to make such Loan or Loans (expressed as a percentage rate per annum in the form of a decimal to no more than four decimal places) and
(iii) in the case of a Eurodollar Competitive Borrowing, the Interest Period applicable to each such Loan and the last day thereof. 

(c) The Administrative Agent shall promptly notify the Borrower by facsimile or by electronic communication of the Competitive Bid Rate and
the principal amount specified in each Competitive Bid and the identity of the Revolving Lender that shall have made such Competitive Bid. 

(d) Subject only to the provisions of this paragraph, the Borrower may accept or reject any Competitive Bid. The Borrower shall notify the
Administrative Agent by telephone, confirmed by facsimile in a form approved by the Administrative Agent, whether and to what extent it has decided to accept or reject each Competitive Bid, in the case of a Eurodollar Competitive Borrowing, not
later than 10:30 a.m., New York City time, three Business Days before the date of the proposed Competitive Borrowing, and in the case of a Fixed Rate Borrowing, not later than 10:30 a.m., New York City time, on the proposed date of the
Competitive Borrowing; provided that (i) the failure of the Borrower to give such notice shall be deemed to be a rejection of each Competitive Bid, (ii) the Borrower shall not accept a Competitive Bid made at a particular
Competitive Bid Rate if the Borrower rejects a Competitive Bid made at a lower Competitive Bid Rate, (iii) the aggregate amount of the Competitive Bids accepted by the Borrower shall not exceed the aggregate amount of the requested Competitive
Borrowing specified in the related Competitive Bid Request, (iv) to the extent necessary to comply with clause (iii) above, the Borrower may accept Competitive Bids at the same Competitive Bid Rate in part, which acceptance, in the case of
multiple Competitive Bids at such Competitive Bid Rate, shall be made pro rata in accordance with the amount of each such Competitive Bid, and (v) except pursuant to clause (iv) above, no Competitive Bid shall be accepted for a Competitive
Loan unless such Competitive Loan is in a minimum principal amount of $5,000,000 and an integral multiple of $1,000,000; provided further that if a Competitive Loan must be in an amount less than $5,000,000 because of the provisions of
clause (iv) above, such Competitive Loan may be for a minimum of $1,000,000 or any integral multiple thereof, and in calculating the pro rata allocation of acceptances of portions of multiple Competitive Bids at a particular Competitive Bid
Rate pursuant to clause (iv) the amounts shall be rounded to integral multiples of $1,000,000 in a manner determined by the Borrower. A notice given by the Borrower pursuant to this paragraph shall be irrevocable. 

(e) The Administrative Agent shall promptly notify each bidding Revolving Lender by facsimile or by electronic communication whether or not
its Competitive Bid has been accepted (and, if so, the amount and Competitive Bid Rate so accepted), and each successful bidder will thereupon become bound, subject to the terms and conditions hereof, to make the Competitive Loan in respect of which
its Competitive Bid has been accepted. 

  
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 (f) If the Administrative Agent shall elect to submit a Competitive Bid in its capacity as a
Revolving Lender, it shall submit such Competitive Bid directly to the Borrower at least one quarter of an hour earlier than the time by which the other Revolving Lenders are required to submit their Competitive Bids to the Administrative Agent
pursuant to paragraph (b) of this Section. 
 SECTION 2.05. Incremental Facilities. (a) The Borrower may on one or more
occasions after the Effective Date, by written notice to the Administrative Agent, request (i) the establishment, during the Availability Period, of Incremental Revolving Commitments and/or (ii) the establishment of Incremental Term
Commitments; provided that the aggregate amount of all Incremental Commitments established hereunder shall not exceed $100,000,000 during the term of this Agreement. Each such notice shall specify (A) the date on which the Borrower
proposes that the Incremental Revolving Commitments or the Incremental Term Commitments, as applicable, shall be effective, which shall be a date not less than 10 Business Days (or such shorter period as may be agreed to by the Administrative Agent)
after the date on which such notice is delivered to the Administrative Agent, and (B) the amount of the Incremental Revolving Commitments or Incremental Term Commitments, as applicable, being requested (it being agreed that (x) any Lender
approached to provide any Incremental Revolving Commitment or Incremental Term Commitment may elect or decline, in its sole discretion, to provide all or any portion of such Incremental Revolving Commitment or Incremental Term Commitment and
(y) any Person that the Borrower proposes to become an Incremental Lender, if such Person is not then a Lender, must be approved by the Administrative Agent and, in the case of any proposed Incremental Revolving Lender, each Issuing Bank (such
approval not to be unreasonably withheld)). 
 (b) The terms and conditions of any Incremental Revolving Commitment and the Revolving Loans
and other extensions of credit to be made thereunder shall be identical to those of the Revolving Commitments and the Revolving Loans and other extensions of credit made thereunder, and shall be treated as a single Class with such Revolving
Commitments and Loans. The terms and conditions of any Incremental Term Commitments and the Incremental Term Loans to be made thereunder shall be, except as otherwise permitted by this Section 2.05, identical to those of the Initial Term
Commitments and the Initial Term Loans; provided that (i) the interest margins, upfront fees and original issue discount, if any, with respect to Incremental Term Loans shall be as determined by the Borrower and the applicable
Incremental Term Lenders, (ii) the Weighted Average Life to Maturity of any Incremental Term Loans shall be no shorter than the remaining Weighted Average Life to Maturity of any Terms Loans and (iii) no Incremental Term Loan Maturity Date
shall be earlier than the Maturity Date applicable to any Term Loans; provided further that to the extent the terms of any Incremental Term Loans and Incremental Term Commitments differ from the terms applicable to those of the Initial Term
Commitments and Initial Term Loans (except as permitted by clauses (i), (ii) and (iii) above), the terms of such Incremental Term Loans and Incremental Term Commitments shall be permitted if reasonably satisfactory to the Administrative
Agent. 

  
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 (c) The Incremental Commitments shall be effected pursuant to one or more Incremental Facility
Agreements executed and delivered by the Borrower, each Incremental Lender providing such Incremental Commitments and the Administrative Agent; provided that no Incremental Commitments shall become effective unless (i) on the date of
effectiveness thereof, both immediately prior to and immediately after giving effect to such Incremental Commitments (and assuming that the full amount of such Incremental Commitments shall have been funded as Loans on such date), no Default or
Event of Default shall have occurred and be continuing, (ii) on the date of effectiveness thereof and after giving effect to the making of Loans and issuance of Letters of Credit thereunder to be made on such date, the representations and
warranties of the Borrower set forth in the Loan Documents shall be true and correct (A) in the case of the representations and warranties qualified as to materiality, in all respects and (B) otherwise, in all material respects, in each
case on and as of such date, except in the case of any such representation and warranty that expressly relates to a prior date, in which case such representation and warranty shall be so true and correct on and as of such prior date, (iii) the
Incremental Commitments and the Loans thereunder shall be unsecured, and shall rank pari passu in right of payment and have the same borrower and guarantees as the Initial Term Loans and the existing Revolving Loans, (iv) the
Borrower shall make any payments required to be made pursuant to Section 2.16 in connection with such Incremental Commitments and the related transactions under this Section and (v) the Borrower shall have delivered to the Administrative
Agent such legal opinions, board resolutions, secretary’s certificates, officer’s certificates and other documents as shall reasonably be requested by the Administrative Agent in connection with any such transaction. Each Incremental
Facility Agreement may, without the consent of any Lender, effect such amendments to this Agreement and the other Loan Documents as may be necessary or appropriate, in the opinion of the Administrative Agent, to give effect to the provisions of this
Section. 
 (d) Upon the effectiveness of an Incremental Commitment of any Incremental Lender, (i) such Incremental Lender shall be
deemed to be a “Lender” (and a “Lender” in respect of Commitments and Loans of the applicable Class) hereunder, and henceforth shall be entitled to all the rights of, and benefits accruing to, Lenders (or Lenders in respect of
Commitments and Loans of the applicable Class) hereunder and shall be bound by all agreements, acknowledgements and other obligations of Lenders (or Lenders in respect of Commitments and Loans of the applicable Class) hereunder and under the other
Loan Documents, and (ii) in the case of any Incremental Revolving Commitment, (A) such Incremental Revolving Commitment shall constitute (or, in the event such Incremental Lender already has a Revolving Commitment, shall increase) the
Revolving Commitment of such Incremental Lender and (B) the Aggregate Revolving Commitment shall be increased by the amount of such Incremental Revolving Commitment, in each case, subject to further increase or reduction from time to time as
set forth in the definition of the term “Revolving Commitment”. For the avoidance of doubt, upon the effectiveness of any Incremental Revolving Commitment, the Revolving Credit Exposure of the Incremental Revolving Lender holding such
Commitment, and the Applicable Percentage of all the Revolving Lenders, shall automatically be adjusted to give effect thereto. 

  
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 (e) On the date of effectiveness of any Incremental Revolving Commitments, (i) the aggregate
principal amount of the Revolving Loans outstanding (the “Existing Revolving Loans”) immediately prior to the effectiveness of such Incremental Revolving Commitments shall be deemed to be repaid, (ii) each Incremental Revolving
Lender in respect of such Incremental Revolving Commitments that shall have had a Revolving Commitment immediately prior to the effectiveness of such Incremental Revolving Commitments shall pay to the Administrative Agent in same day funds an amount
equal to the positive difference (if any) between (A) the product of (1) such Lender’s Applicable Percentage (calculated after giving effect to the effectiveness of such Incremental Revolving Commitments) multiplied by (2) the
aggregate amount of the Resulting Revolving Borrowings (as hereinafter defined) and (B) the product of (1) such Lender’s Applicable Percentage (calculated without giving effect to the effectiveness of such Incremental Revolving
Commitments) multiplied by (2) the aggregate amount of the Existing Revolving Loans, (iii) each Incremental Revolving Lender in respect of such Incremental Revolving Commitments that shall not have had a Revolving Commitment immediately
prior to the effectiveness of such Incremental Revolving Commitments shall pay to Administrative Agent in same day funds an amount equal to the product of (1) such Lender’s Applicable Percentage (calculated after giving effect to the
effectiveness of such Incremental Revolving Commitments) multiplied by (2) the aggregate amount of the Resulting Revolving Borrowings, (iv) after the Administrative Agent receives the funds specified in clauses (ii) and
(iii) above, the Administrative Agent shall pay to each Revolving Lender that did not pay any funds under clause (i) or (ii) above the portion of such funds that is equal to the positive difference (if any) between (A) the
product of (1) such Lender’s Applicable Percentage (calculated without giving effect to the effectiveness of such Incremental Revolving Commitments) multiplied by (2) the aggregate amount of the Existing Revolving Loans, and
(B) the product of (1) such Lender’s Applicable Percentage (calculated after giving effect to the effectiveness of such Incremental Revolving Commitments) multiplied by (2) the aggregate amount of the Resulting Revolving
Borrowings, (v) after the effectiveness of such Incremental Revolving Commitments, the Borrower shall be deemed to have made new Revolving Borrowings (the “Resulting Revolving Borrowings”) in an aggregate amount equal to the
aggregate amount of the Existing Revolving Loans and of the Types and for the Interest Periods specified in a Borrowing Request delivered to the Administrative Agent in accordance with Section 2.03 (and the Borrower shall deliver such Borrowing
Request), (vi) each Revolving Lender shall be deemed to hold its Applicable Percentage of each Resulting Revolving Borrowing (calculated after giving effect to the effectiveness of such Incremental Revolving Commitments) and (vii) the
Borrower shall pay each Revolving Lender any and all accrued but unpaid interest on its Loans comprising the Existing Revolving Loans. The deemed payments of the Existing Revolving Loans made pursuant to clause (i) above in respect of each
Eurodollar Loan shall be subject to compensation by the Borrower pursuant to the provisions of Section 2.16 if the date of the effectiveness of such Incremental Revolving Commitments occurs other than on the last day of the Interest Period
relating thereto. 
 (f) Subject to the terms and conditions set forth herein and in the applicable Incremental Facility Agreement, each
Lender holding an Incremental Term Commitment shall make a loan to the Borrower in an amount equal to such Incremental Term Commitment on the date specified in such Incremental Facility Agreement. 

  
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 (g) The Administrative Agent shall notify the Lenders promptly upon receipt by the Administrative
Agent of any notice from the Borrower referred to in Section 2.05(a) and of the effectiveness of any Incremental Commitments, in each case advising the Lenders of the details thereof and, in the case of effectiveness of any
Incremental Revolving Commitments, of the Applicable Percentages of the Revolving Lenders after giving effect thereto and of the assignments required to be made pursuant to Section 2.05(e). 

SECTION 2.06. Funding of Borrowings. (a) Each Lender shall make each Loan to be made by it hereunder on the proposed date thereof
by wire transfer of immediately available funds by 1:00 p.m., New York City time, to the account of the Administrative Agent most recently designated by it for such purpose by notice to the Lenders. The Administrative Agent will make such Loans
available to the Borrower by promptly remitting the amounts so received, in like funds, to an account of the Borrower (or, in the case of ABR Revolving Loans made to finance the reimbursement of an LC Disbursement as provided in
Section 2.07(f), to the Issuing Bank) specified by the Borrower in the applicable Borrowing Request or Competitive Bid Request. 
 (b)
Unless the Administrative Agent shall have received notice from a Lender prior to the proposed date of any Borrowing that such Lender will not make available to the Administrative Agent such Lender’s share of such Borrowing, the Administrative
Agent may assume, but shall not be required to assume, that such Lender has made such share available on such date in accordance with paragraph (a) of this Section and may, in reliance on such assumption, make available to the Borrower a
corresponding amount. In such event, if a Lender has not in fact made its share of the applicable Borrowing available to the Administrative Agent, then the applicable Lender and the Borrower severally agree to pay to the Administrative Agent
forthwith on demand such corresponding amount with interest thereon, for each day from and including the date such amount is made available to the Borrower to but excluding the date of payment to the Administrative Agent, at (i) in the case of
a payment to be made by such Lender, the greater of the Federal Funds Effective Rate and a rate determined by the Administrative Agent in accordance with banking industry rules on interbank compensation or (ii) in the case of a payment to be
made by the Borrower, the interest rate applicable to ABR Revolving Loans. If the Borrower and such Lender shall pay such interest to the Administrative Agent for the same or an overlapping period, the Administrative Agent shall promptly remit to
the Borrower the amount of such interest paid by the Borrower for such period. If such Lender pays such amount to the Administrative Agent, then such amount shall constitute such Lender’s Loan included in such Borrowing. Any payment by the
Borrower shall be without prejudice to any claim the Borrower may have against a Lender that shall have failed to make such payment to the Administrative Agent. 

SECTION 2.07. Letters of Credit. (a) General. Subject to the terms and conditions set forth herein, the Borrower may
request the issuance of Letters of Credit denominated in US Dollars or any Alternative Currency for its own account, and in a form reasonably acceptable to the Administrative Agent and the applicable Issuing Bank, at any time and from time to time
during the Availability Period. In the event of any 

  
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inconsistency between the terms and conditions of any letter of credit application furnished to any Issuing Bank in connection with the issuance of any Letter of Credit and the terms and
conditions of this Agreement, the terms and conditions of this Agreement shall control. 
 (b) Notice of Issuance, Amendment, Renewal,
Extension; Certain Conditions. To request the issuance of a Letter of Credit or the amendment, renewal or extension of an outstanding Letter of Credit, the Borrower shall hand deliver or fax to the applicable Issuing Bank and the Administrative
Agent (reasonably in advance of the requested date of issuance, amendment, renewal or extension) a notice requesting the issuance of a Letter of Credit, or identifying the Letter of Credit to be amended, renewed or extended, and specifying the
requested date of issuance, amendment, renewal or extension (which shall be a Business Day), the date on which such Letter of Credit is to expire (which shall comply with paragraph (c) of this Section), the amount of such Letter of Credit, the
currency in which such Letter of Credit is to be denominated (which shall be US Dollars or an Alternative Currency), the name and address of the beneficiary thereof and such other information as shall be necessary to enable the applicable Issuing
Bank to prepare, amend, renew or extend such Letter of Credit. If requested by the applicable Issuing Bank, the Borrower also shall submit a letter of credit application on such Issuing Bank’s standard form in connection with any such request.
A Letter of Credit shall be issued, amended, renewed or extended only if (and upon each issuance, amendment, renewal or extension of any Letter of Credit the Borrower shall be deemed to represent and warrant that), after giving effect to such
issuance, amendment, renewal or extension, (i) the LC Exposure will not exceed $50,000,000, (ii) the sum of the total Revolving Credit Exposures plus the aggregate principal amount of outstanding Competitive Loans will not exceed the total
Revolving Commitments, and (iii) each Revolving Lender’s Revolving Credit Exposure shall not exceed such Lender’s Revolving Commitment. Each Issuing Bank agrees that it shall not permit any issuance, amendment, renewal or extension of
a Letter of Credit to occur unless it shall have given to the Administrative Agent written notice thereof required under paragraph (1) of this Section. 

(c) Expiration Date. Each Letter of Credit shall expire at or prior to the close of business on the earlier of (i) the date one
year after the date of the issuance of such Letter of Credit (or, in the case of any renewal or extension thereof, one year after such renewal or extension) and (ii) the date that is five Business Days prior to the Maturity Date with respect to
the Revolving Commitments and Revolving Loans; provided that any Letter of Credit may contain customary automatic renewal provisions agreed upon by the Borrower and the applicable Issuing Bank pursuant to which the expiration date of such
Letter of Credit shall automatically be extended for a period of up to 12 months (but not to a date later than the date set forth in clause (ii) above), subject to a right on the part of such Issuing Bank to prevent any such renewal from
occurring by giving notice to the beneficiary in advance of any such renewal. 
 (d) Participations. By the issuance of a Letter of
Credit (or an amendment to a Letter of Credit increasing the amount thereof) and without any further action on the part of the applicable Issuing Bank or any Revolving Lender, the Issuing Bank that is the

  
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issuer thereof hereby grants to each Revolving Lender, and each Revolving Lender hereby acquires from such Issuing Bank, a participation in such Letter of Credit equal to such Revolving
Lender’s Applicable Percentage of the aggregate amount available to be drawn under such Letter of Credit. In consideration and in furtherance of the foregoing, each Revolving Lender hereby absolutely and unconditionally agrees to pay to the
Administrative Agent, for the account of such Issuing Bank, such Revolving Lender’s Applicable Percentage of each LC Disbursement made by such Issuing Bank under such Letter of Credit and not reimbursed by the Borrower on the date due as
provided in paragraph (f) of this Section, or of any reimbursement payment required to be refunded to the Borrower for any reason. Any such payment by the Revolving Lenders shall be made (i) if the currency of the applicable LC
Disbursement or reimbursement payment shall be in US Dollars, then in US Dollars and (ii) if the currency of the applicable LC Disbursement or reimbursement payment shall be an Alternative Currency, then in US Dollars and in an amount thereof
calculated by the Administrative Agent based on current exchange rates on the applicable LC Participation Calculation Date, sufficient to enable the Administrative Agent to purchase an amount of such Alternative Currency equal to the amount of such
LC Disbursement. Each Revolving Lender acknowledges and agrees that its obligation to acquire participations pursuant to this paragraph in respect of Letters of Credit is absolute and unconditional and shall not be affected by any circumstance
whatsoever, including any amendment, renewal or extension of any Letter of Credit or the occurrence and continuance of a Default or any reduction or termination of the Revolving Commitments or any fluctuation in currency values, and that each such
payment shall be made without any offset, abatement, withholding or reduction whatsoever. Each Revolving Lender further acknowledges and agrees that, in issuing, amending, renewing or extending any Letter of Credit, the applicable Issuing Bank shall
be entitled to rely, and shall not incur any liability for relying, upon the representation and warranty of the Borrower deemed made pursuant to Section 4.03, unless, at least one Business Day prior to the time such Letter of Credit is issued,
amended, renewed or extended, the Majority in Interest of the Revolving Lenders shall have notified the applicable Issuing Bank (with a copy to the Administrative Agent) in writing that, as a result of one or more events or circumstances described
in such notice, one or more of the conditions precedent set forth in Section 4.03(a) or 4.03(b) would not be satisfied if such Letter of Credit were then issued, amended, renewed or extended (it being understood and agreed that, in the event
any Issuing Bank shall have received such notice, it shall have no obligation to issue, amend, renew or extend any Letter of Credit until and unless it shall be satisfied that the events and circumstances described in such notice shall have been
cured or otherwise shall have ceased to exist). 
 (e) Disbursements. The applicable Issuing Bank shall, promptly following its
receipt thereof, examine all documents purporting to represent a demand for payment under a Letter of Credit. The Issuing Bank shall promptly notify the Administrative Agent and the Borrower by telephone (confirmed by hand delivery or facsimile), of
such demand for payment and whether the Issuing Bank has made or will make an LC Disbursement thereunder; provided that any failure to give or delay in giving such notice shall not relieve the Borrower of its obligation to reimburse the
Issuing Bank and the Revolving Lenders with respect to any such LC Disbursement. 

  
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 (f) Reimbursement. If an Issuing Bank shall make an LC Disbursement in respect of a Letter
of Credit, the Borrower shall reimburse such LC Disbursement by paying to the Administrative Agent an amount equal to such LC Disbursement not later than (i) if the Borrower shall have received notice of such LC Disbursement prior to 10:00
a.m., New York City time, on any Business Day, then 2:00 p.m., New York City time, on such Business Day or (ii) otherwise, 12:00 noon, New York City time, on the Business Day immediately following the day that the Borrower receives such notice;
provided that, if the amount of such LC Disbursement is denominated in US Dollars and is not less than $1,000,000, the Borrower may, subject to the conditions to borrowing set forth herein, request in accordance with Section 2.03 that
such payment be financed with an ABR Revolving Borrowing and, to the extent so financed, the Borrower’s obligation to make such payment shall be discharged and replaced by the resulting ABR Revolving Borrowing. If the Borrower fails to make any
such reimbursement payment in respect of any LC Disbursement by the time specified above, (A) if such payment relates to a Letter of Credit denominated in an Alternative Currency, automatically and with no further action required, the
obligation of the Borrower to reimburse the applicable LC Disbursement shall be permanently converted into an obligation to reimburse the US Dollar Equivalent, calculated using the LC Exchange Rates on the applicable LC Participation Calculation
Date, of such LC Disbursement, and (B) in the case of any such payment, the Administrative Agent shall notify each Revolving Lender of such failure, the payment then due from the Borrower in respect of the applicable LC Disbursement and such
Revolving Lender’s Applicable Percentage thereof. Promptly following receipt of such notice, each Revolving Lender shall pay to the Administrative Agent in US Dollars its Applicable Percentage of the amount then due from the Borrower, in the
same manner as provided in Section 2.06 with respect to Loans made by such Revolving Lender (and Section 2.06 shall apply, mutatis mutandis, to the payment obligations of the Revolving Lenders pursuant to this paragraph), and
the Administrative Agent shall promptly remit to the applicable Issuing Bank the amounts so received by it from the Revolving Lenders. Promptly following receipt by the Administrative Agent of any payment from the Borrower pursuant to this
paragraph, the Administrative Agent shall distribute such payment to the applicable Issuing Bank or, to the extent that Revolving Lenders have made payments pursuant to this paragraph to reimburse such Issuing Bank, then to such Revolving Lenders
and such Issuing Bank as their interests may appear. Any payment made by a Revolving Lender pursuant to this paragraph to reimburse an Issuing Bank for an LC Disbursement (other than the funding of an ABR Revolving Borrowing as contemplated above)
shall not constitute a Revolving Loan and shall not relieve the Borrower of its obligation to reimburse such LC Disbursement. If the Borrower’s reimbursement of, or obligation to reimburse, any amounts in any Alternative Currency would subject
the Administrative Agent, the applicable Issuing Bank or any Revolving Lender to any stamp duty, ad valorem charge or similar tax that would not be payable if such reimbursement were made or required to be made in US Dollars, the Borrower shall pay
the amount of any such tax requested by the Administrative Agent, such Issuing Bank or such Revolving Lender. 
 (g) Obligations
Absolute. The Borrower’s obligation to reimburse LC Disbursements as provided in paragraph (f) of this Section is absolute, unconditional and irrevocable and shall be performed strictly in accordance with the terms of this

  
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Agreement under any and all circumstances whatsoever and irrespective of (i) any lack of validity or enforceability of any Letter of Credit or this Agreement, or any term or provision
thereof or hereof, (ii) any draft or other document presented under a Letter of Credit proving to be forged, fraudulent or invalid in any respect or any statement therein being untrue or inaccurate in any respect, (iii) payment by an
Issuing Bank under a Letter of Credit against presentation of a draft or other document that does not comply with the terms of such Letter of Credit or (iv) any other event or circumstance whatsoever, whether or not similar to any of the
foregoing, that might, but for the provisions of this paragraph, constitute a legal or equitable discharge of, or provide a right of setoff against, the Borrower’s obligations hereunder. None of the Administrative Agent, the Lenders, the
Issuing Banks or any of their Related Parties shall have any liability or responsibility by reason of or in connection with the issuance or transfer of any Letter of Credit, any payment or failure to make any payment thereunder (irrespective of any
of the circumstances referred to in the preceding sentence), any error, omission, interruption, loss or delay in transmission or delivery of any draft, notice or other communication under or relating to any Letter of Credit (including any document
required to make a drawing thereunder), any error in interpretation of technical terms or any other act, failure, to act or other event or circumstance; provided that the foregoing shall not be construed to excuse any Issuing Bank from
liability to the Borrower to the extent of any direct damages (as opposed to consequential damages, claims in respect of which are hereby waived by the Borrower to the extent permitted by applicable law) suffered by the Borrower that are caused by
such Issuing Bank’s failure to exercise care when determining whether drafts and other documents presented under a Letter of Credit comply with the terms thereof. The parties hereto expressly agree that, in the absence of gross negligence or
wilful misconduct on the part of an Issuing Bank (as determined by a court of competent jurisdiction in a final and nonappealable judgment), such Issuing Bank shall be deemed to have exercised care in each such determination. In furtherance of the
foregoing and without limiting the generality thereof, the parties agree that, with respect to documents presented that appear on their face to be in substantial compliance with the terms of a Letter of Credit, an Issuing Bank may, in its sole
discretion, either accept and make payment upon such documents without responsibility for further investigation, regardless of any notice or information to the contrary, or refuse to accept and make payment upon such documents if such documents are
not in strict compliance with the terms of such Letter of Credit. 
 (h) Interim Interest. If an Issuing Bank shall make any LC
Disbursement, then, unless the Borrower shall reimburse such LC Disbursement in full on the date such LC Disbursement is made pursuant to paragraph (e) of this Section, Section 2.13(d) shall apply. Interest accrued pursuant to this
paragraph shall be paid to the Administrative Agent, for the account of the applicable Issuing Bank, except that interest accrued on and after the date of payment by any Revolving Lender pursuant to paragraph (f) of this Section to reimburse
such Issuing Bank shall be for the account of such Revolving Lender to the extent of such payment, and shall be payable on demand or, if no demand has been made, on the date on which the Borrower reimburses the applicable LC Disbursement in full.

  
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 (i) Cash Collateralization. If any Event of Default shall occur and be continuing, on the
Business Day that the Borrower receives notice from the Administrative Agent or the Majority in Interest of the Revolving Lenders (or, if the maturity of the Loans has been accelerated, Revolving Lenders with LC Exposure representing greater than
50% of the total LC Exposure) demanding the deposit of cash collateral pursuant to this paragraph, the Borrower shall deposit in an account with the Administrative Agent, in the name of the Administrative Agent and for the benefit of the Revolving
Lenders, an amount in cash equal to the LC Exposure as of such date plus any accrued and unpaid interest thereon; provided that (i) amounts payable in respect of any Letter of Credit or LC Disbursement shall be payable in the currency of
such Letter of Credit or LC Disbursement, except that LC Disbursements in an Alternative Currency in respect of which the applicable Borrower’s reimbursement obligations have been converted to obligations in US Dollars as provided in paragraph
(f) of this Section and interest accrued thereon shall be payable in US Dollars and (ii) the obligation to deposit such cash collateral shall become effective immediately, and such deposit shall become immediately due and payable, without
demand or other notice of any kind, upon the occurrence of any Event of Default with respect to the Borrower described in clause (h) or (i) of Article VII. The Borrower also shall deposit cash collateral in accordance with this
paragraph as and to the extent required by Sections 2.11 or 2.20. Each such deposit shall be held by the Administrative Agent as collateral for the payment and performance of the obligations of the Borrower under this Agreement. The
Administrative Agent shall have exclusive dominion and control, including the exclusive right of withdrawal, over such account. Other than any interest earned on the investment of such deposits, which investments shall be made at the option and sole
discretion of the Administrative Agent and at the Borrower’s risk and expense, such deposits shall not bear interest. Interest or profits, if any, on such investments shall accumulate in such account. Moneys in such account shall be applied by
the Administrative Agent to reimburse the Issuing Banks for LC Disbursements for which they have not been reimbursed and, to the extent not so applied, shall be held for the satisfaction of the reimbursement obligations of the Borrower for the LC
Exposure at such time or, if the maturity of the Loans has been accelerated (but subject to the consent of Revolving Lenders with LC Exposure representing greater than 50% of the total LC Exposure), be applied to satisfy other obligations of the
Borrower under this Agreement. If the Borrower provides an amount of cash collateral hereunder as a result of the occurrence of an Event of Default, such amount (to the extent not applied as aforesaid) shall be returned to the Borrower within three
Business Days after all Events of Default have been cured or waived. If the Borrower is required to provide an amount of cash collateral hereunder pursuant to Section 2.11(b), such amount (to the extent not applied as aforesaid) shall be
returned to the Borrower as and to the extent that, after giving effect to such return, the sum of the total Revolving Credit Exposures plus the aggregate principal amount of outstanding Competitive Loans would not exceed the aggregate Revolving
Commitments and no Default shall have occurred and be continuing. 
 (j) Designation of Additional Issuing Banks. The Borrower may,
at any time and from time to time, with the consent of the Administrative Agent (which consent shall not be unreasonably withheld), designate as additional Issuing Banks one or more Revolving Lenders that agree to serve in such capacity as provided
below. The 

  
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acceptance by a Revolving Lender of an appointment as an Issuing Bank hereunder shall be evidenced by an agreement, which shall be in form and substance reasonably satisfactory to the
Administrative Agent, executed by the Borrower, the Administrative Agent and such designated Revolving Lender and, from and after the effective date of such agreement, (i) such Revolving Lender shall have all the rights and obligations of an
Issuing Bank under this Agreement and (ii) references herein to the term “Issuing Bank” shall be deemed to include such Revolving Lender in its capacity as an issuer of Letters of Credit hereunder. 

(k) Termination of an Issuing Bank. The Borrower may terminate the appointment of any Issuing Bank as an “Issuing Bank”
hereunder by providing a written notice thereof to such Issuing Bank, with a copy to the Administrative Agent. Any such termination shall become effective upon the earlier of (i) such Issuing Bank acknowledging receipt of such notice and
(ii) the 10th Business Day following the date of the delivery thereof; provided that no such termination shall become effective until and unless the LC Exposure attributable to Letters of Credit issued by such Issuing Bank (or its
Affiliates) shall have been reduced to zero. At the time any such termination shall become effective, the Borrower shall pay all unpaid fees accrued for the account of the terminated Issuing Bank pursuant to Section 2.12(b). Notwithstanding the
effectiveness of any such termination, the terminated Issuing Bank shall remain a party hereto and shall continue to have all the rights of an Issuing Bank under this Agreement with respect to Letters of Credit issued by it prior to such
termination, but shall not issue any additional Letters of Credit. 
 (l) Issuing Bank Reports to the Administrative Agent. Unless
otherwise agreed by the Administrative Agent, each Issuing Bank shall, in addition to its notification obligations set forth elsewhere in this Section, report in writing to the Administrative Agent (i) monthly activity (or other periodic
activity for such period or recurrent periods as shall be requested by the Administrative Agent) in respect of Letters of Credit issued by such Issuing Bank, including all issuances, extensions, amendments and renewals, all expirations and
cancelations and all disbursements and reimbursements, which written report shall be delivered to the Administrative Agent on the last Business Day of each such month (or each such other period or recurrent periods as determined above),
(ii) reasonably prior to the time that such Issuing Bank issues, amends, renews or extends any Letter of Credit, the date of such issuance, amendment, renewal or extension, and the stated amount of the Letters of Credit issued, amended, renewed
or extended by it and outstanding after giving effect to such issuance, amendment, renewal or extension (and whether the amounts thereof shall have changed), (iii) on each Business Day on which such Issuing Bank makes any LC Disbursement, the
date and amount of such LC Disbursement, (iv) on any Business Day on which the Borrower fails to reimburse an LC Disbursement required to be reimbursed to such Issuing Bank on such day, the date of such failure and the amount of such LC
Disbursement and (v) on any other Business Day, such other information as the Administrative Agent shall reasonably request as to the Letters of Credit issued by such Issuing Bank. 

  
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 (m) LC Exposure Determination. For all purposes of this Agreement, the amount of a Letter
of Credit that, by its terms or the terms of any document related thereto, provides for one or more automatic increases in the stated amount thereof shall be deemed to be the maximum stated amount of such Letter of Credit after giving effect to all
such increases, whether or not such maximum stated amount is in effect at the time of determination. 
 SECTION 2.08. Interest
Elections. (a) Each Revolving Borrowing and Term Borrowing initially shall be of the Type specified in the applicable Borrowing Request and, in the case of a Eurodollar Borrowing, shall have an initial Interest Period as specified in such
Borrowing Request. Thereafter, the Borrower may elect to convert such Borrowing to a different Type or to continue such Borrowing and, in the case of a Eurodollar Borrowing, may elect Interest Periods therefor, all as provided in this Section. The
Borrower may elect different options with respect to different portions of the affected Borrowing, in which case each such portion shall be allocated ratably among the Lenders holding the Loans comprising such Borrowing, and the Loans comprising
each such portion shall thereafter be considered a separate Borrowing. This Section shall not apply to Competitive Borrowings, which may not be converted or continued. 

(b) To make an election pursuant to this Section, the Borrower shall notify the Administrative Agent of such election pursuant to a written
Interest Election Request by the time that a Borrowing Request would be required under Section 2.03 if the Borrower were requesting a Borrowing of the Type resulting from such election to be made on the effective date of such election. Each
such written Interest Election Request shall be irrevocable and shall be delivered promptly by hand delivery or facsimile to the Administrative Agent in a form approved by the Administrative Agent and signed by the Borrower. 

(c) Each written Interest Election Request shall specify the following information in compliance with Section 2.02: 

(i) the Borrowing to which such Interest Election Request applies and, if different options are being elected with respect to
different portions thereof, the portions thereof to be allocated to each resulting Borrowing (in which case the information to be specified pursuant to clauses (iii) and (iv) below shall be specified for each resulting Borrowing); 

(ii) the effective date of the election made pursuant to such Interest Election Request, which shall be a Business Day; 

(iii) whether the resulting Borrowing is to be an ABR Borrowing or a Eurodollar Borrowing; and 

(iv) if the resulting Borrowing is a Eurodollar Borrowing, the Interest Period to be applicable thereto after giving effect to
such election, which shall be a period contemplated by the definition of the term “Interest Period”. 

  
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 If any such Interest Election Request requests a Eurodollar Borrowing but does not specify an Interest Period,
then the Borrower shall be deemed to have selected an Interest Period of one month’s duration. 
 (d) Promptly following receipt of an
Interest Election Request, the Administrative Agent shall advise each Lender of the applicable Class of the details thereof and of such Lender’s portion of each resulting Borrowing. 

(e) If the Borrower fails to deliver a timely Interest Election Request with respect to a Eurodollar Borrowing prior to the end of the
Interest Period applicable thereto, then, unless such Borrowing is repaid as provided herein, at the end of such Interest Period such Borrowing shall be converted to an ABR Borrowing. Notwithstanding any contrary provision hereof, if an Event of
Default has occurred and is continuing and the Administrative Agent, at the request of a Majority in Interest of Lenders of any Class, so notifies the Borrower, then, so long as an Event of Default is continuing (i) no outstanding Borrowing of
such Class may be converted to or continued as a Eurodollar Borrowing and (ii) unless repaid, each Eurodollar Borrowing of such Class shall be converted to an ABR Borrowing at the end of the Interest Period applicable thereto. 

SECTION 2.09. Termination and Reduction of Commitments; Extension of the Maturity Date. (a) Unless previously terminated, the
Initial Term Commitments shall automatically terminate on the Effective Date immediately after the funding of the Initial Term Loans and (ii) the Revolving Commitments shall automatically terminate on the Maturity Date for Revolving Loans. In
the event the Effective Date shall not have occurred on or prior to the Termination Date, each Term Lender’s Initial Term Commitment and each Revolving Lender’s Revolving Commitment shall in each case automatically expire, and no Lender
shall have any further obligation to make any Term Loans or Revolving Loans. 
 (b) The Borrower may at any time terminate, or from time to
time reduce, the Commitments of any Class; provided that (i) each reduction of the Commitments of such Class shall be in an amount that is an integral multiple of $1,000,000 and not less than $10,000,000 and (ii) the Borrower shall
not terminate or reduce the Revolving Commitments if, after giving effect to any concurrent prepayment of the Revolving Loans in accordance with Section 2.11, the sum of the total Revolving Credit Exposures plus the aggregate principal amount
of outstanding Competitive Loans would exceed the total Revolving Commitments. 
 (c) The Borrower shall notify the Administrative Agent of
any election to terminate or reduce any Commitments under paragraph (b) of this Section at least three Business Days prior to the effective date of such termination or reduction, specifying such election and the effective date thereof. Promptly
following receipt of any notice, the Administrative Agent shall advise the Lenders of the applicable Class of the contents thereof. Each notice delivered by the Borrower pursuant to this Section shall be irrevocable; provided that a notice of
termination of the Revolving Commitments delivered by the Borrower may state that such notice is conditioned upon the 

  
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effectiveness of other credit facilities, in which case such notice may be revoked by the Borrower (by notice to the Administrative Agent on or prior to the specified effective date) if such
condition is not satisfied. Any termination or reduction of the Commitments shall be permanent. Each reduction of the Commitments of any Class shall be made ratably among the Lenders in accordance with their respective Commitments of such Class.

 (d) The Borrower may, by written notice to the Administrative Agent (which shall promptly deliver a copy to each of the Revolving
Lenders) not less than 30 days and not more than 90 days prior to any anniversary of the Effective Date, but not more than twice during the term of this Agreement, request that the Revolving Lenders extend the Maturity Date with respect to the
Revolving Commitments and Revolving Loans for an additional period of one year. Each Revolving Lender shall, by notice to the Borrower and the Administrative Agent given not later than the 20th day after the date of the Administrative Agent’s
receipt of the Borrower’s notice, advise the Borrower whether or not it agrees to the requested extension (each Revolving Lender agreeing to a requested extension being called a “Consenting Lender” and each Revolving Lender
declining to agree to a requested extension being called a “Declining Lender”). Any Revolving Lender that has not so advised the Borrower and the Administrative Agent by such day shall be deemed to have declined to agree to such
extension and shall be a Declining Lender. If Revolving Lenders constituting a Majority in Interest of the Revolving Lenders shall have agreed to such a Maturity Date extension request, then the Maturity Date shall, as to the Revolving Commitments
and Revolving Loans of the Consenting Lenders, be extended to the first anniversary of such Maturity Date theretofore in effect (such Maturity Date being called the “Existing Maturity Date”). The decision of any Revolving Lender to
agree or withhold agreement to any extension request shall be at the sole discretion of such Revolving Lender. The Commitment of any Declining Lender shall terminate on the Existing Maturity Date. The principal amount of any outstanding Loans made
by Declining Lenders, together with any accrued interest thereon and any accrued fees and other amounts payable to or for the account of such Declining Lenders hereunder, shall be due and payable on the Existing Maturity Date, and on the Existing
Maturity Date the Borrower shall also make such other prepayments of the Revolving Loans as shall be required in order that, after giving effect to the termination of the Revolving Commitments of, and all payments to, Declining Lenders pursuant to
this sentence, the sum of the aggregate Revolving Credit Exposures plus the aggregate principal amount of all Competitive Loans shall not exceed the total Revolving Commitments. Notwithstanding the foregoing provisions of this paragraph, the
Borrower shall have the right, pursuant to Sections 2.19 and 9.04, at any time prior to the Existing Maturity Date, to replace a Declining Lender with a Lender or other financial institution that will agree to such a Maturity Date extension
request, and any such replacement Lender shall for all purposes constitute a Consenting Lender. Notwithstanding the foregoing, no extension of the Maturity Date with respect to the Revolving Commitments and Revolving Loans of Consenting Lenders
pursuant to this paragraph shall become effective unless (i) the Administrative Agent shall have received documents consistent with those delivered with respect to the Borrower under Section 4.01 and 4.02 as the Administrative Agent may
reasonably request, giving effect to such extension, and (ii) on the anniversary of the Effective Date that immediately follows the date on which the 

  
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Borrower delivers the applicable Maturity Date extension request, the conditions set forth in Section 4.03(a) and (b) shall be satisfied, but with the date set forth in
Section 3.04(b) being deemed to be the date of the last audited financial statements delivered to the Lenders pursuant to Section 5.01(a) prior to the delivery of such Maturity Date extension request, and with all references in
Section 4.03(a) and (b) to a Borrowing being deemed to be references to such extension) and the Administrative Agent shall have received a certificate to that effect dated such date and executed by a Financial Officer. In connection with
an extension of a Maturity Date under this Section 2.09, the Lenders hereby authorize the Administrative Agent to enter into amendments (which need not be executed by any party other than the Administrative Agent and the Borrower) to this
Agreement and the other Loan Documents as the Administrative Agent deems necessary or appropriate in its judgment in order to give effect to such extension of the Maturity Date in accordance with the terms of this Section 2.09. 

SECTION 2.10. Repayment of Loans; Evidence of Debt. (a) The Borrower hereby unconditionally promises to pay (i) to the
Administrative Agent for the account of each Revolving Lender the then unpaid principal amount of each Revolving Loan on the Maturity Date therefor, (ii) to the Administrative Agent for the account of the applicable Lenders the then unpaid
principal amount of each Competitive Loan on the last day of the Interest Period applicable to such Loan and (iii) to the Administrative Agent for the ratable account of each Term Lender holding Initial Term Loans the amount of each Initial
Term Loan of such Lender as provided for below in this Section 2.10. 
 (b) Each Lender shall maintain in accordance with its usual
practice an account or accounts evidencing the indebtedness of the Borrower to such Lender resulting from each Loan made by such Lender, including the amounts of principal and interest payable and paid to such Lender from time to time hereunder.

 (c) The Administrative Agent shall maintain accounts in which it shall record (i) the amount of each Loan made hereunder, the Class
and Type thereof and the Interest Period, if any, applicable thereto, (ii) the amount of any principal or interest due and payable or to become due and payable from the Borrower to each Lender hereunder and (iii) the amount of any sum
received by the Administrative Agent hereunder for the account of the Lenders and each Lender’s share thereof. 
 (d) The entries made
in the accounts maintained pursuant to paragraph (b) or (c) of this Section shall be prima facie evidence of the existence and amounts of the obligations recorded therein; provided that the failure of any Lender or the
Administrative Agent to maintain such accounts or any error therein shall not in any manner affect the obligation of the Borrower to repay the Loans in accordance with the terms of this Agreement. 

(e) Any Lender may request that Loans made by it be evidenced by a promissory note. In such event, the Borrower shall prepare, execute and
deliver to such Lender a promissory note payable to such Lender (or, if requested by such Lender, to such Lender and its registered assigns) and in a form approved by the Administrative Agent. Thereafter, the Loans evidenced by such promissory note
and interest thereon 

  
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shall at all times (including after assignment pursuant to Section 9.04) be represented by one or more promissory notes in such form payable to the payee named therein (or, if such
promissory note is a registered note, to such payee and its registered assigns). 
 (f) The Borrower shall repay the Initial Term Loans on
the last Business Day of each of March, June, September and December (each, an “Amortization Date”), beginning with the Amortization Date that is the last Business Day of the first full calendar quarter to occur after the Effective
Date and ending with the last Amortization Date to occur prior to the Maturity Date for the Initial Term Loans, in an aggregate principal amount for each such Amortization Date equal to (i) in the case of any such Amortization Date occurring
prior to the second anniversary of the Effective Date, 1.25% of the aggregate principal amount of the Initial Term Loans on the Effective Date and (ii) in the case of any such Amortization Date occurring on or after the second anniversary of
the Effective Date, 2.50% of the aggregate principal amount of the Initial Term Loans on the Effective Date, in each case which installments shall be reduced as a result of the application of prepayments in accordance with the order of priority set
forth in Section 2.10(i), or be increased as a result of any increase in the amount of Initial Term Loans pursuant to Section 2.05 (such increased amortization payments to be calculated in the same manner (and on the same basis) as the
remaining schedule as described above for the Initial Term Loans made on the Effective Date). 
 (g) The Borrower shall repay Incremental
Term Loans in such amounts and on such date or dates as shall be specified therefor in the Incremental Facility Agreement establishing the Incremental Term Commitments of such Incremental Term Loans (as such amounts may be adjusted as provided for
in such Incremental Facility Agreement). 
 (h) To the extent not previously repaid or prepaid, (i) all unpaid aggregate principal
amounts of any outstanding Initial Term Loan shall be due and payable on the Maturity Date for the Initial Term Loans and (ii) all unpaid aggregate principal amounts of any outstanding Incremental Term Loans shall be due and payable on the
Incremental Term Maturity Date applicable thereto. 
 (i) Any prepayment of Initial Term Loans shall be applied to reduce the subsequent
scheduled repayments of such Initial Term Loans to be made pursuant to this Section as directed by the Borrower (and absent any such direction, to the remaining scheduled repayments in direct order of maturity thereof). Any prepayment of an
Incremental Term Loan shall be applied to reduce the subsequent scheduled repayments of Incremental Term Loans to be made pursuant to this Section as shall be specified therefor in the Incremental Facility Agreement establishing the related
Incremental Term Commitments. 
 SECTION 2.11. Prepayment of Loans. (a) The Borrower shall have the right at any time and from
time to time to prepay any Borrowing in whole or in part, subject to prior notice in accordance with paragraph (e) of this Section; provided that the Borrower shall not have the right to prepay any Competitive Loan without the prior
consent of the Lender thereof. 

  
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 (b) [Reserved]. 

(c) In the event and on each occasion that the sum of the total Revolving Credit Exposures plus the aggregate principal amount of outstanding
Competitive Loans exceeds the total Revolving Commitments then, upon notice to such effect from the Administrative Agent, on the last day of any Interest Period for any Eurodollar Borrowing, and on each other date on which any ABR Borrowing shall be
outstanding, the Borrower shall prepay Loans (other than Term Loans) in an aggregate amount equal to the lesser of (i) the amount necessary to eliminate such excess (after giving effect to any other prepayment of Loans (other than Term Loans)
on such day) and (ii) the amount of the applicable Borrowings. If at any time the sum of the total Revolving Credit Exposures plus the aggregate principal amount of outstanding Competitive Loans exceeds 105% of the total Revolving Commitments,
then, upon notice to such effect from the Administrative Agent, the Borrower shall, not later than the next Business Day, prepay one or more Borrowings (other than Term Borrowings) in an aggregate principal amount sufficient to eliminate such
excess. 
 (d) In the event and on each occasion that any Net Proceeds are received by or on behalf of the Borrower or any Subsidiary in
respect of any Specified Asset Sale, the Borrower shall, within three Business Days after receipt of such Net Proceeds, prepay Term Borrowings in an amount equal to such Net Proceeds. 

(e) The Borrower shall notify the Administrative Agent in writing of any prepayment hereunder (i) in the case of prepayment of a
Eurodollar Borrowing, not later than 11:00 a.m., New York City time, three Business Days before the date of prepayment or (ii) in the case of prepayment of an ABR Borrowing, not later than 12:00 noon, New York City time, on the date of
prepayment. Each such written notice shall be irrevocable and shall specify the prepayment date, subject to clause (f) below, the Borrowing or Borrowings to be prepaid and the principal amount of each Borrowing or portion thereof to be prepaid
and, in the case of a mandatory prepayment, a reasonably detailed calculation of the amount of such prepayment; provided that, if a notice of prepayment of Revolving Loans and/or Term Loans is given in connection with a conditional notice of
termination of the Revolving Commitments as contemplated by Section 2.09, then such notice of prepayment may be revoked if such notice of termination is revoked in accordance with Section 2.09. Promptly following receipt of any such notice
relating to a Borrowing, the Administrative Agent shall advise the applicable Lenders of the contents thereof. Each partial prepayment of any Borrowing shall be in an amount that would be permitted in the case of an advance of a Borrowing of the
same Type as provided in Section 2.02. Each prepayment of a Borrowing shall be applied ratably to the Loans included in the prepaid Borrowing. Prepayments shall be accompanied by accrued interest to the extent required by Section 2.13.

 (f) In the event of any prepayment of Term Borrowings made at a time when Term Borrowings of more than one Class remain outstanding, the
Borrower shall select Term Borrowings to be prepaid so that the aggregate amount of such prepayment is allocated among the Term Borrowings pro rata based on the aggregate principal amounts of outstanding Borrowings of each such Class;
provided that the amounts so allocable to Incremental Term Loans may be applied to other Term Borrowings if so provided in the applicable Incremental Facility Agreement. 

  
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 SECTION 2.12. Fees. (a) The Borrower agrees to pay to the Administrative Agent for
the account of each Revolving Lender in accordance with its Applicable Percentage a commitment fee, which shall accrue at the Applicable Rate therefor multiplied by the daily unused amount of the Revolving Commitment of such Revolving
Lender, during the period from and including the Effective Date to but excluding the date on which such Revolving Commitment shall have terminated. Accrued commitment fees shall be payable in arrears on the last day of March, June, September and
December of each year (commencing on the first such date to occur after the Effective Date), on any date prior to the Maturity Date on which the Revolving Commitments terminate and on the Maturity Date for any Revolving Loans and the related
Revolving Commitments. All commitment fees shall be computed on the basis of a year of 360 days and shall be payable for the actual number of days elapsed (including the first day but excluding the last day). For purposes of computing commitment
fees, a Revolving Commitment of a Revolving Lender shall be deemed to be used on any day to the extent of the outstanding principal amount of such Lender’s Revolving Loans on such date and the LC Exposure of such Lender on such date (and any
Competitive Loans shall be disregarded for such purpose). 
 (b) The Borrower agrees to pay (i) to the Administrative Agent for the
account of each Revolving Lender in accordance with its Applicable Percentage, in arrears at the end of each calendar quarter, upon termination of the Revolving Commitments, thereafter on demand and upon the date on which such Revolving Lender
ceases to have any LC Exposure, a participation fee with respect to its participations in Letters of Credit, which shall accrue at the Applicable Rate used to determine the interest rate applicable to Eurodollar Revolving Loans on the daily amount
of such Lender’s LC Exposure (excluding any portion thereof attributable to unreimbursed LC Disbursements) during the period from and including the Effective Date to but excluding the later of the date on which such Lender’s Revolving
Commitment terminates and the date on which such Lender ceases to have any LC Exposure, and (ii) to each Issuing Bank a fronting fee, which shall accrue at the rate or rates per annum separately agreed upon between such Issuing Bank and the
Borrower on the average daily amount of the LC Exposure attributable to Letters of Credit issued by such Issuing Bank (excluding any portion thereof attributable to unreimbursed LC Disbursements) during the period from and including the Effective
Date to but excluding the later of the date of termination of the Revolving Commitments and the date on which there ceases to be any LC Exposure, as well as such Issuing Bank’s standard fees with respect to the issuance, amendment, renewal or
extension of any Letter of Credit or processing of drawings thereunder. Participation fees and fronting fees accrued through and including the last day of March, June, September and December of each year shall be payable in arrears on such last day,
commencing on the first such date to occur after the Effective Date; provided that all such fees shall be payable on the date on which the Revolving Commitments terminate and any such fees accruing after the date on which the Revolving
Commitments terminate shall be payable on demand. If there is any change in the Applicable Rate during any quarter, the daily amount of each Lenders LC Exposure shall be computed 

  
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and multiplied by the Applicable Rate separately for each period during such quarter that such Applicable Rate was in effect. Any other fees payable to an Issuing Bank pursuant to this paragraph
shall be payable within 10 days after demand. All participation fees and fronting fees shall be computed on the basis of a year of 360 days and shall be payable for the actual number of days elapsed (including the first day but excluding the last
day). 
 (c) The Borrower agrees to pay to the Administrative Agent, for its own account, fees payable in the amounts and at the times
separately agreed upon between the Borrower and the Administrative Agent. The Borrower also agrees to pay to each of the other parties thereto, for their own respective accounts, fees in the amounts and at the times specified in the Fee Letter. 

(d) All fees payable hereunder shall be paid on the dates due, in immediately available funds, to the Administrative Agent (or to any Issuing
Bank, in the case of fees payable to it) for distribution, if applicable, to the Lenders. Fees paid shall not be refundable under any circumstances. 

SECTION 2.13. Interest. (a) The Loans comprising each ABR Borrowing of any Class shall bear interest on the outstanding
principal amount thereof, from the applicable borrowing date or conversion date, as the case may be, at a rate per annum equal to the Alternate Base Rate plus the Applicable Rate for ABR Loans of such Class. 

(b) The Loans comprising each Eurodollar Borrowing of any Class shall bear interest on the outstanding principal amount thereof for each
Interest Period at a rate per annum equal to (i) in the case of a Eurodollar Revolving Loan or a Eurodollar Term Loan, the Adjusted LIBO Rate for such Interest Period in effect for such Borrowing plus the Applicable Rate for Eurodollar Loans of
such Class, or (ii) in the case of a Eurodollar Competitive Loan, the LIBO Rate for such Interest Period in effect for such Borrowing plus (or minus, as applicable) the Margin applicable to such Loan. 

(c) Each Fixed Rate Loan shall bear interest at the Fixed Rate applicable to such Loan. 

(d) Notwithstanding the foregoing, if any principal of or interest on any Loan or any fee or other amount payable by the Borrower hereunder is
not paid when due, whether at stated maturity, upon acceleration or otherwise, such overdue amount shall bear interest, after as well as before judgment, at a rate per annum equal to (i) in the case of overdue principal of any Loan, 2% plus the
rate otherwise applicable to such Loan as provided in the preceding paragraphs of this Section or (ii) in the case of any other amount, 2% plus the rate applicable to ABR Borrowings of Initial Term Loans as provided in paragraph (a) of
this Section. 
 (e) Accrued interest on each Loan shall be payable in arrears on each Interest Payment Date for such Loan and, in the case
of Revolving Loans, upon termination of the Revolving Commitments; provided that (i) interest accrued pursuant to paragraph (d) of this Section shall be payable on demand, (ii) in the event of any repayment or prepayment of any
Loan (other than a prepayment of an ABR Revolving 

  
 51 

 
Loan prior to the end of the Availability Period), accrued interest on the principal amount repaid or prepaid shall be payable on the date of such repayment or prepayment and (iii) in the
event of any conversion of any Eurodollar Loan prior to the end of the current Interest Period therefor, accrued interest on such Loan shall be payable on the effective date of such conversion. 

(f) All interest hereunder shall be computed on the basis of a year of 360 days, except that interest computed by reference to the Alternate
Base Rate at times when the Alternate Base Rate is based on the Prime Rate shall be computed on the basis of a year of 365 days (or 366 days in a leap year), and in each case shall be payable for the actual number of days elapsed (including the
first day but excluding the last day). The applicable Alternate Base Rate, Adjusted LIBO Rate or LIBO Rate shall be determined by the Administrative Agent, and such determination shall be conclusive absent manifest error. 

(g) If, as a result of any restatement of or other adjustment to the financial statements of the Borrower or for any other reason, the
Borrower or the Lenders determine that (i) the Total Net Leverage Ratio as calculated by the Borrower as of any applicable date was inaccurate and (ii) a proper calculation of such ratio would have resulted in higher interest or fees for
any period, the Borrower shall be obligated to pay to the Administrative Agent for the account of the applicable Lenders or the applicable Issuing Bank, as the case may be, promptly on demand by the Administrative Agent (or, after the occurrence of
an actual or deemed entry of an order for relief with respect to the Borrower under the Bankruptcy Code of the United States, automatically and with any such demand by the Administrative Agent being excused), an amount equal to the excess of the
amount of interest and fees that should have been paid for such period over the amount of interest and fees actually paid for such period. This paragraph shall not limit the rights of the Administrative Agent, any Lender or the applicable Issuing
Bank, as the case may be, under any other provisions of this Agreement. The Borrower’s obligations under this Section 2.13(g) shall survive the termination of the Commitments and acceleration of the Loans pursuant to Article VII and the
repayment of all other obligations hereunder after an acceleration of the Loans pursuant to Article VII. Except in any case where a demand is excused as provided above, any additional interest or fees under this Section 2.13(g) shall not be due
and payable until a demand is made for such payment by the Administrative Agent, and none of such additional amounts shall be deemed overdue or accrue default interest under Section 2.13(d), in each case at any time prior to the date that is
five Business Days following such demand. 
 SECTION 2.14. Alternate Rate of Interest. If prior to the commencement of any Interest
Period for a Eurodollar Borrowing of any Class: 
 (a) the Administrative Agent determines (which determination shall be
conclusive absent manifest error) that adequate and reasonable means do not exist for ascertaining the Adjusted LIBO Rate or the LIBO Rate, as applicable, for such Interest Period with respect to any Class; or 

  
 52 

 (b) the Administrative Agent is advised by a Majority in Interest of the Lenders
of such Class (or, in the case of a Eurodollar Competitive Loan, the Lender that is required to make such Loan) that the Adjusted LIBO Rate or the LIBO Rate, as applicable, for such Interest Period will not adequately and fairly reflect the cost to
such Lenders (or Lender) of making or maintaining their Loans (or its Loan) included in such Borrowing for such Interest Period; 
 then the Administrative
Agent shall give notice thereof to the Borrower and the Lenders by telephone, facsimile or electronic communication as promptly as practicable thereafter and, until the Administrative Agent notifies the Borrower and the Lenders of such Class that
the circumstances giving rise to such notice no longer exist, (i) any Interest Election Request that requests the conversion of any Borrowing of such Class to, or continuation of any Borrowing of such Class as, a Eurodollar Borrowing shall be
ineffective, and such Borrowing shall be continued as an ABR Borrowing, (ii) if any Borrowing Request requests a Eurodollar Borrowing, such Borrowing shall be made as an ABR Borrowing, (iii) in the case of clause (a) above, the
Alternate Base Rate shall be determined without regard to clause (c) of the definition thereof and (iv) any request by the Borrower for a Eurodollar Competitive Borrowing shall be ineffective; provided that (A) if the
circumstances giving rise to such notice do not affect all the Lenders, then requests by the Borrower for Eurodollar Competitive Borrowings may be made to Lenders that are not affected thereby and (B) if the circumstances giving rise to such
notice affect only one Type of Borrowings, then the other Type of Borrowings shall be permitted. 
 SECTION 2.15. Increased Costs.
(a) If any Change in Law shall: 
 (i) impose, modify or deem applicable any reserve, special deposit or similar
requirement against assets of, deposits with or for the account of, or credit extended by, any Lender (except any such reserve requirement reflected in the Adjusted LIBO Rate) or Issuing Bank; 

(ii) impose on any Lender or Issuing Bank or the London interbank market any other condition affecting this Agreement or
Eurodollar Loans or Fixed Rate Loans made by such Lender or any Letter of Credit or participation therein; or 
 (iii)
subject the Administrative Agent, any Lender or any Issuing Bank to any Taxes on its loans, loan principal, letters of credit, commitments, or other obligations, or its deposits, reserves, other liabilities or capital attributable thereto (other
than (A) Indemnified Taxes, (B) Excluded Taxes and (C) Other Connection Taxes on gross or net income, profits or revenue (including value-added or similar Taxes)); 

and the result of any of the foregoing shall be to increase the cost to such Lender of making or maintaining any Loan (or of maintaining its obligation to
make any Loan) or to increase the cost to such Lender or Issuing Bank of participating in, issuing, or maintaining any Letter of Credit or to reduce the amount of any sum received or receivable by such Lender hereunder (whether of principal,
interest or otherwise), then 

  
 53 

 
the Borrower will pay to such Lender or Issuing Bank, as the case may be, such additional amount or amounts as will compensate such Lender or Issuing Bank, as the case may be, for such additional
costs incurred or reduction suffered. 
 (b) If any Lender or Issuing Bank determines that any Change in Law regarding capital or liquidity
requirements has or would have the effect of reducing the rate of return on such Lender’s or Issuing Bank’s capital or on the capital of such Lender’s or Issuing Bank’s holding company, if any, as a consequence of this Agreement
or the Loans made by, or participations in Letters of Credit held by, such Lender, or the Letters of Credit issued by such Issuing Bank, to a level below that which such Lender or Issuing Bank or such Lender’s or Issuing Bank’s holding
company could have achieved but for such Change in Law (taking into consideration such Lender’s or Issuing Bank’s policies and the policies of such Lender’s or Issuing Bank’s holding company with respect to capital adequacy or
liquidity), then from time to time the Borrower will pay to such Lender or Issuing Bank, as the case may be, such additional amount or amounts as will compensate such Lender or Issuing Bank, or such Lender’s or Issuing Bank’s holding
company for any such reduction suffered. 
 (c) A certificate of a Lender or Issuing Bank setting forth in reasonable detail the amount or
amounts necessary to compensate such Lender or Issuing Bank or its holding company, as the case may be, as specified in paragraph (a) or (b) of this Section shall be delivered to the Borrower and shall be conclusive absent manifest error.
The Borrower shall pay such Lender or Issuing Bank, as the case may be, the amount shown as due on any such certificate within 10 days after receipt thereof. 

(d) Failure or delay on the part of any Lender or Issuing Bank to demand compensation pursuant to this Section shall not constitute a waiver
of such Lender’s or Issuing Bank’s right to demand such compensation; provided that the Borrower shall not be required to compensate a Lender or Issuing Bank pursuant to this Section for any increased costs or reductions incurred
more than 270 days prior to the date that such Lender or Issuing Bank, as the case may be, notifies the Borrower of the Change in Law giving rise to such increased costs or reductions and of such Lender’s or Issuing Bank’s intention to
claim compensation therefor; provided further that, if the Change in Law giving rise to such increased costs or reductions is retroactive, then the 270-day period referred to above shall be extended to include the period of retroactive effect
thereof. 
 (e) Notwithstanding the foregoing provisions of this Section, a Lender shall not be entitled to compensation pursuant to this
Section in respect of any Competitive Loan if the Change in Law that would otherwise entitle it to such compensation shall have been publicly announced prior to submission of the Competitive Bid pursuant to which such Loan was made. 

SECTION 2.16. Break Funding Payments. In the event of (a) the payment of any principal of any Eurodollar Loan or Fixed Rate Loan
other than on the last day of an Interest Period applicable thereto (including as a result of an Event of Default), (b) the conversion of any Eurodollar Loan other than on the last day of the Interest Period applicable thereto, (c) the
failure to borrow, convert, continue or prepay any Loan on the 

  
 54 

 
date specified in any notice delivered pursuant hereto (regardless of whether such notice may be revoked under Section 2.11(e) and is revoked in accordance therewith), (d) the failure
to borrow any Competitive Loan after accepting the Competitive Bid to make such Loan, or (e) the assignment of any Eurodollar Loan or Fixed Rate Loan other than on the last day of the Interest Period applicable thereto as a result of a request
by the Borrower pursuant to Section 2.19, then, in any such event, the Borrower shall compensate each Lender for the loss, cost and expense attributable to such event. In the case of a Eurodollar Loan, such loss, cost or expense to any Lender
shall be deemed to include an amount determined by such Lender to be the excess, if any, of (i) the amount of interest which would have accrued on the principal amount of such Loan had such event not occurred, at the Adjusted LIBO Rate (or, in
the case of a Eurodollar Competitive Loan, the LIBO Rate) that would have been applicable to such Loan, for the period from the date of such event to the last day of the then current Interest Period therefor (or, in the case of a failure to borrow,
convert or continue, for the period that would have been the Interest Period for such Loan), over (ii) the amount of interest which would accrue on such principal amount for such period at the interest rate which such Lender would bid were it
to bid, at the commencement of such period, for US Dollar deposits of a comparable amount and period from other banks in the eurodollar market. A certificate of any Lender setting forth in reasonable detail any amount or amounts that such Lender is
entitled to receive pursuant to this Section shall be delivered to the Borrower and shall be conclusive absent manifest error. The Borrower shall pay such Lender the amount shown as due on any such certificate within 10 days after receipt thereof.

 SECTION 2.17. Taxes. (a) Any and all payments by or on account of any obligation of any Loan Party hereunder shall be made
free and clear of and without deduction for any Taxes, unless such deduction is required by any law. If any Withholding Agent determines, in its sole discretion exercised in good faith, that it is so required to withhold Taxes, then such Withholding
Agent may so withhold and shall timely pay the full amount of withheld Taxes to the relevant Governmental Authority in accordance with applicable law. If such Taxes are Indemnified Taxes, the sum payable shall be increased as necessary so that after
making all required deductions (including deductions applicable to additional sums payable under this Section) the Administrative Agent, Lender or Issuing Bank (as the case may be) receives an amount equal to the sum it would have received had no
such deductions been made. 
 (b) In addition, the Loan Parties shall pay any Other Taxes to the relevant Governmental Authority in
accordance with applicable law. 
 (c) The Loan Parties shall jointly and severally indemnify the Administrative Agent, and each Lender or
Issuing Bank, as the case may be, within 10 days after written demand therefor, for the full amount of any Indemnified Taxes paid by the Administrative Agent, such Lender or such Issuing Bank, as the case may be, on or with respect to any payment by
or on account of any obligation of the Loan Parties hereunder (including Indemnified Taxes imposed or asserted on or attributable to amounts payable under this Section) and any penalties, interest and reasonable expenses arising therefrom or with
respect thereto, whether or not such Indemnified Taxes were correctly or legally imposed or asserted by the relevant Governmental Authority. 

  
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A certificate in reasonable detail as to the amount of such payment or liability delivered to the Borrower by a Lender or Issuing Bank, or by the Administrative Agent on its own behalf or on
behalf of a Lender or Issuing Bank, shall be conclusive absent manifest error. 
 (d) Each Lender and each Issuing Bank, as applicable,
shall severally indemnify the Administrative Agent for any Taxes (but, in the case of any Indemnified Taxes, only to the extent that any Loan Party has not already indemnified the Administrative Agent for such Indemnified Taxes and without limiting
the obligation of the Loan Parties to do so) attributable to such Lender or Issuing Bank that are paid or payable by the Administrative Agent in connection with any Loan Document and any reasonable expenses arising therefrom or with respect thereto,
whether or not such Taxes were correctly or legally imposed or asserted by the relevant Governmental Authority. The indemnity under this paragraph shall be paid within 10 days after the Administrative Agent delivers to the applicable Lender or
Issuing Bank, as applicable, a certificate stating the amount of Taxes so paid or payable by the Administrative Agent. Such certificate shall be conclusive of the amount so paid or payable absent manifest error. 

(e) As soon as practicable after any payment of Indemnified Taxes or Other Taxes by any Loan Party to a Governmental Authority, such Loan
Party shall deliver to the Administrative Agent the original or a certified copy of a receipt issued by such Governmental Authority evidencing such payment, a copy of the return reporting such payment or other evidence of such payment reasonably
satisfactory to the Administrative Agent. 
 (f) Any Lender that is entitled to an exemption from or reduction of withholding tax (including
U.S. backup withholding tax) under the law of the jurisdiction in which the Borrower is located, or any treaty to which such jurisdiction is a party, with respect to payments under this Agreement shall deliver to the Borrower (with a copy to the
Administrative Agent), at the time or times prescribed by applicable law or reasonably requested by the Borrower or Administrative Agent, such properly completed and executed documentation prescribed by applicable law or reasonably requested by the
Borrower as will permit such payments to be made without withholding or at a reduced rate. 
 (g) If a payment made to a Lender under any
Loan Document would be subject to U.S. Federal withholding Tax imposed by FATCA if such Lender were to fail to comply with the applicable reporting requirements of FATCA (including those contained in Section 1471(b) or 1472(b) of the Code, as
applicable), such Lender shall deliver to the Borrower and the Administrative Agent at the time or times prescribed by law and at such time or times reasonably requested by the Borrower or the Administrative Agent such documentation prescribed by
applicable law (including as prescribed by Section 1471(b)(3)(C)(i) of the Code) and such additional documentation reasonably requested by the Borrower or the Administrative Agent as may be necessary for the Borrower and the Administrative
Agent to comply with their obligations under FATCA and to determine that such Lender has complied with such Lender’s obligations under FATCA or to determine the amount to deduct and withhold from such payment. Solely

  
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for purposes of this clause (g), “FATCA” shall include any amendments made to FATCA after the date of this Agreement. Each Lender agrees that if any form or certification it previously
delivered expires or becomes obsolete or inaccurate in any respect, it shall update such form or certification or promptly notify the Borrower and the Administrative Agent in writing of its legal inability to do so. 

SECTION 2.18. Payments Generally; Pro Rata Treatment; Sharing of Set-offs. (a) The Borrower shall make each payment required to be
made by it hereunder (whether of principal, interest, fees or reimbursement of LC Disbursements, or of amounts payable under Section 2.15, 2.16 or 2.17, or otherwise) prior to 12:00 noon, New York City time, on the date when due, in immediately
available funds, without set-off or counterclaim. Any amounts received after such time on any date may, in the discretion of the Administrative Agent, be deemed to have been received on the next succeeding
Business Day for purposes of calculating interest thereon. All such payments shall be made to the Administrative Agent at its offices at an account designated by the Administrative Agent, except payments to be made directly to the Issuing Banks as
expressly provided herein, and except that payments pursuant to Sections 2.15, 2.16, 2.17 and 9.03 shall be made directly to the Persons entitled thereto. The Administrative Agent shall distribute any such payments received by it for the
account of any other Person to the appropriate recipient promptly following receipt thereof. If any payment hereunder shall be due on a day that is not a Business Day, the date for payment shall be extended to the next succeeding Business Day, and,
in the case of any payment accruing interest, interest thereon shall be payable for the period of such extension. All payments hereunder shall be made in US Dollars. 

(b) (i) If at any time insufficient funds are received by and available to the Administrative Agent to pay fully all amounts of
principal, unreimbursed LC Disbursements, interest and fees then due hereunder, such funds shall be applied (x) first, towards payment of interest and fees then due hereunder, ratably among the parties entitled thereto in accordance with
the amounts of interest and fees then due to such parties, and (y) second, towards payment of principal and unreimbursed LC Disbursements then due hereunder, ratably among the parties entitled thereto in accordance with the amounts of
principal and unreimbursed LC Disbursements then due to such parties. 
 (ii) For purposes of determining the available Revolving
Commitments of the Lenders at any time (other than for purposes of determining the commitment fee), each outstanding Competitive Borrowing shall be deemed to have utilized the Revolving Commitments of the Lenders (including those Lenders which shall
not have made Loans as part of such Competitive Borrowing) pro rata in accordance with such respective Revolving Commitments. 
 (c) If
any Lender shall, by exercising any right of set-off or counterclaim or otherwise, obtain payment in respect of any principal of or interest on any of its Loans or participations in LC Disbursements resulting
in such Lender receiving payment of a greater proportion of the aggregate amount of its Loans and participation in LC Disbursements and accrued interest thereon than the proportion received by any other

  
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Lender, then the Lender receiving such greater proportion shall provide notice thereof to the Administrative Agent and purchase (for cash at face value) participations in the Loans and
participations in LC Disbursements of other Lenders to the extent necessary so that the benefit of all such payments shall be shared by the Lenders ratably in accordance with the aggregate amount of principal of and accrued interest on their
respective Loans and participations in LC Disbursements; provided that (i) if any such participations are purchased and all or any portion of the payment giving rise thereto is recovered, such participations shall be rescinded and the
purchase price restored to the extent of such recovery, without interest, and (ii) the provisions of this paragraph shall not be construed to apply to any payment obtained by a Lender pursuant to and in accordance with the express terms of this
Agreement or any payment obtained by a Lender as consideration for the assignment of or sale of a participation in any of its Loans or participations in LC Disbursements to any assignee or participant, other than to the Borrower or any Subsidiary or
Affiliate thereof (as to which the provisions of this paragraph shall apply). The Borrower consents to the foregoing and agrees, to the extent it may effectively do so under applicable law, that any Lender acquiring a participation pursuant to the
foregoing arrangements may exercise against the Borrower rights of set-off and counterclaim with respect to such participation as fully as if such Lender were a direct creditor of the Borrower in the amount of such participation. 

(d) Unless the Administrative Agent shall have received notice from the Borrower prior to the date on which any payment is due to the
Administrative Agent for the account of the Lenders or any Issuing Bank hereunder that the Borrower will not make such payment, the Administrative Agent may assume, but shall not be required to assume, that the Borrower has made such payment on such
date in accordance herewith and may, in reliance upon such assumption, distribute to the Lenders or such Issuing Bank, as the case may be, the amount due. In such event, if the Borrower has not in fact made such payment, then each of the Lenders or
the applicable Issuing Bank, as the case may be, severally agrees to repay to the Administrative Agent forthwith on demand the amount so distributed to such Lender or Issuing Bank with interest thereon, for each day from and including the date such
amount is distributed to it to but excluding the date of payment to the Administrative Agent, at the greater of the Federal Funds Effective Rate and a rate determined by the Administrative Agent in accordance with banking industry rules on interbank
compensation. 
 (e) If any Lender shall fail to make any payment required to be made by it hereunder or for the account of the
Administrative Agent or any Issuing Bank, then the Administrative Agent may, in its discretion (notwithstanding any contrary provision hereof), apply any amounts thereafter received by the Administrative Agent for the account of such Lender to
satisfy such Lender’s obligations hereunder until all such unsatisfied obligations are fully paid. 
 SECTION 2.19. Mitigation
Obligations; Replacement of Lenders. (a) If any Lender or Issuing Bank requests compensation under Section 2.15, or if the Borrower is required to pay any additional amount to any Lender, any Issuing Bank or any Governmental
Authority for the account of any Lender or Issuing Bank pursuant to Section 2.17, then such Lender or Issuing Bank shall use reasonable efforts to designate a 

  
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different lending office for funding or booking its Loans hereunder or to assign its rights and obligations hereunder to another of its offices, branches or affiliates, if, in the judgment of
such Lender or such Issuing Bank, such designation or assignment (i) would eliminate or reduce amounts payable pursuant to Section 2.15 or 2.17, as the case may be, in the future and (ii) would not subject such Lender or such Issuing
Bank to any unreimbursed cost or expense and would not otherwise be disadvantageous to such Lender or such Issuing Bank. The Borrower hereby agrees to pay all reasonable costs and expenses incurred by any Lender or Issuing Bank in connection with
any such designation or assignment. 
 (b) If (i) any Lender or any Issuing Bank requests compensation under Section 2.15,
(ii) the Borrower is required to pay any additional amount to any Lender, any Issuing Bank or any Governmental Authority for the account of any Lender pursuant to Section 2.17, (iii) any Lender is a Defaulting Lender, (iv) any
Lender is a Declining Lender or (v) any Lender has failed to consent to a proposed amendment, waiver or termination under Section 9.02 that requires the consent of all the Lenders (or all the affected Lenders or all the Lenders of the
affected Class) and with respect to which the Required Lenders (or, in circumstances where Section 9.02 does not require the consent of the Required Lenders, a Majority in Interest of the Lenders of the affected Class) shall have granted their
consent , then the Borrower may, at its sole expense and effort, upon notice to such Lender and the Administrative Agent, require such Lender or Issuing Bank, as the case may be, to assign and delegate, without recourse (in accordance with and
subject to the restrictions contained in Section 9.04), all its interests, rights and obligations under this Agreement or, in the case of any such assignment or delegation resulting from a failure to provide a consent, all its interest, rights
and obligations under this Agreement as a Lender of a particular Class, in each case other than any outstanding Competitive Loans held by such Lender and other than, in the case of any Issuing Bank, its interests, rights and obligations under this
Agreement with respect to then outstanding Letters of Credit that have been issued by it, to an assignee that shall assume such obligations (which assignee may be another Lender or Issuing Bank, as the case may be, if a Lender or Issuing Bank
accepts such assignment and delegation); provided that (A) the Borrower shall have received the prior written consent of the Administrative Agent and, if a Revolving Commitment is being assigned, each Issuing Bank, which consent shall
not unreasonably be withheld, (B) such Lender shall have received payment of an amount equal to the outstanding principal of its Loans (other than Competitive Loans) and any participations in LC Disbursements, accrued interest thereon, any
accrued fees and all other amounts payable to it hereunder, from the assignee (to the extent of such outstanding principal and accrued interest and fees) or the Borrower (in the case of all other amounts), (C) in the case of any such assignment
and delegation resulting from a claim for compensation under Section 2.15 or payments required to be made pursuant to Section 2.17, such assignment will result in a reduction in such compensation or payments and (D) in the case of any
such assignment and delegation resulting from the failure to provide a consent, the assignee shall have given such consent and, as a result of such assignment and delegation and any contemporaneous assignments and delegations and consents, the
applicable amendment, waiver or termination can be effected. A Lender or Issuing Bank shall not be required to make any such assignment and delegation if, prior thereto, as a result of a waiver or consent by such Lender or Issuing Bank or

  
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otherwise, the circumstances entitling the Borrower to require such assignment and delegation cease to apply. Each party hereto agrees that an assignment and delegation required pursuant to this
paragraph may be effected pursuant to an Assignment and Assumption executed by the Borrower, the Administrative Agent and the assignee and that the Lender required to make such assignment and delegation need not be a party thereto. 

SECTION 2.20. Defaulting Lenders. Notwithstanding any provision of this Agreement to the contrary, if any Revolving Lender becomes a
Defaulting Lender, then the following provisions shall apply for so long as such Revolving Lender is a Defaulting Lender: 
 (a) commitment
fees shall cease to accrue on the amount of the unused Revolving Commitment of such Defaulting Lender pursuant to Section 2.12(a); 

(b) the Revolving Commitment and Revolving Credit Exposure of such Defaulting Lender shall not be included in determining whether the Required
Lenders or any other requisite Lenders have taken or may take any action hereunder or under any other Loan Document (including any consent to any amendment, waiver or other modification pursuant to Section 9.02); provided that any
amendment, waiver or other modification requiring the consent of all Lenders or all Lenders affected thereby shall, except as otherwise provided in Section 9.02, require the consent of such Defaulting Lender; 

(c) if any LC Exposure exists at the time a Lender becomes a Defaulting Lender, then: 

(i) if no Event of Default shall have existed at the time such Lender became a Defaulting Lender, then the LC Exposure of such
Defaulting Lender shall be reallocated among the Non-Defaulting Lenders ratably in accordance with their respective Applicable Percentages, but only to the extent the sum of all Non-Defaulting Lenders’ Revolving Credit Exposures plus such
Defaulting Lender’s LC Exposure does not exceed the total of all Non-Defaulting Lenders’ Commitments; and 
 (ii)
if clause (i) shall not be applicable as a result of the existence of an Event of Default, or if the reallocation described in clause (i) above cannot, or can only partially, be effected, the Borrower shall within one Business Day
following notice by the Administrative Agent, cash collateralize for the benefit of the Issuing Banks the portion of such Defaulting Lender’s LC Exposure (after giving effect to any partial reallocation pursuant to clause (i) above) in
accordance with the procedures set forth in Section 2.07(i) for so long as such LC Exposure is outstanding; 
 (iii) if
the Borrower cash collateralizes any portion of such Defaulting Lender’s LC Exposure pursuant to clause (ii) above, the Borrower shall not be required to pay any fees to such Defaulting Lender pursuant to

  
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Section 2.12(b) with respect to such portion of such Defaulting Lender’s cash collateralized LC Exposure for so long as such Defaulting Lender’s LC Exposure is cash collateralized;

 (iv) if any portion of the LC Exposure of the Non-Defaulting Lenders is reallocated pursuant to this clause
(i) above, then the fees payable to the Lenders pursuant to Sections 2.12(a) and 2.12(b) shall be adjusted to give effect to such reallocation; 

(v) if all or any portion of such Defaulting Lender’s LC Exposure is neither cash collateralized nor reallocated pursuant
to this clause (i) or (ii) above, then, without prejudice to any rights or remedies of the applicable Issuing Bank or any other Lender hereunder, all commitment fees that otherwise would have been payable to such Defaulting Lender (solely
with respect to the portion of such Defaulting Lender’s Commitment utilized by such LC Exposure) and all letter of credit fees payable under Section 2.12(b) with respect to such Defaulting Lender’s LC Exposure shall be payable to the
Issuing Banks (and allocated among them ratably based on the amount of such Defaulting Lender’s LC Exposure attributable to Letters of Credit issued by each Issuing Bank) until and to the extent that such LC Exposure is cash collateralized
and/or reallocated; and 
 (d) so long as such Revolving Lender is a Defaulting Lender, an Issuing Bank shall not be required to issue,
amend, renew or increase any Letter of Credit unless in each case it is satisfied that the related exposure and the Defaulting Lender’s then outstanding LC Exposure will be fully covered by the Revolving Commitments of the Non-Defaulting
Lenders and/or cash collateral provided by the Borrower in accordance with paragraph (c) of this Section, and participating interests in any such newly issued, amended, reviewed or extended Letter of Credit will be allocated among
Non-Defaulting Lenders in a manner consistent with paragraph (c)(i) of this Section (and such Defaulting Lender shall not participate therein); and 

In the event that (x) a Bankruptcy Event with respect to a Lender Parent shall have occurred following the date hereof and for so long as
such Bankruptcy Event shall continue or (y) any Issuing Bank has a good faith belief that any Revolving Lender has defaulted in fulfilling its obligations under one or more other agreements in which such Lender commits to extend credit, no
Issuing Bank shall be required to issue, amend, renew or extend any Letter of Credit, unless such Issuing Bank shall have entered into arrangements with the Borrower or such Revolving Lender satisfactory to such Issuing Bank to defease any risk to
it in respect of such Revolving Lender hereunder; it being understood and agreed that any Revolving Lender that is a Subsidiary of such Lender Parent or otherwise the Revolving Lender to which the Issuing Bank is referring in clause (y) hereof
shall not, solely as a result of the determination made in clause (x) or (y) hereof, be deemed a Defaulting Lender. 

  
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 In the event that the Administrative Agent, the Borrower and each Issuing Bank each agree that a
Defaulting Lender has adequately remedied all matters that caused such Revolving Lender to be a Defaulting Lender, then the LC Exposure of the Revolving Lenders shall be readjusted to reflect the inclusion of such Revolving Lender’s Revolving
Commitment and on such date such Revolving Lender shall purchase at par such of the Loans of the other Revolving Lenders as the Administrative Agent shall determine may be necessary in order for such Revolving Lender to hold such Revolving Loans in
accordance with its Applicable Percentage. 
 ARTICLE III 

Representations and Warranties 

The Borrower represents and warrants to the Lenders on the date hereof, on the Effective Date and on each other date on which representations
and warranties are made or deemed made hereunder that: 
 SECTION 3.01. Organization; Powers. Each of the Borrower and its
Subsidiaries is duly organized, validly existing and in good standing under the laws of the jurisdiction of its organization, has all requisite power and authority to carry on its business as now conducted and, except where the failure to do so,
individually or in the aggregate, could not reasonably be expected to result in a Material Adverse Effect, is qualified to do business in, and is in good standing in, every jurisdiction where such qualification is required. 

SECTION 3.02. Authorization; Enforceability. The Transactions are within the Borrower’s or Guarantor’s, as the case may be,
corporate or other organizational powers and have been duly authorized by all necessary corporate or other organizational and, if required, stockholder action. This Agreement has been duly executed and delivered by the Borrower and each of the other
Loan Documents will be duly executed and delivered on the Effective Date by the Borrower and the Guarantors to the extent party thereto as of the Effective Date. This Agreement constitutes, and each other Loan Document to which any Loan Party is to
be a party, when executed and delivered by such Loan Party, will constitute, a legal, valid and binding obligation of such Loan Party, enforceable in accordance with its terms, subject to applicable bankruptcy, insolvency, reorganization, moratorium
or other laws affecting creditors’ rights generally and subject to general principles of equity, regardless of whether considered in a proceeding in equity or at law. 

SECTION 3.03. Governmental Approvals; No Conflicts. The Transactions (a) do not require any consent or approval of, registration
or filing with, or any other action by, any Governmental Authority, except such as will have been obtained or made on or prior to the Effective Date and are in full force and effect, (b) will not violate any applicable law or regulation or the
charter, by-laws or other organizational documents of the Borrower or any of its Subsidiaries or any order of any Governmental Authority, (c) will not violate or result in a default under any indenture, agreement or other instrument binding
upon the Borrower or any of its Subsidiaries or its assets, or give rise to a right thereunder to require any payment to be made by the Borrower or any of its Subsidiaries, and (d) will not result in the creation or imposition of any Lien on
any asset of the Borrower or any of its Subsidiaries. 

  
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 SECTION 3.04. Financial Condition; No Material Adverse Change. (a) The Borrower has
heretofore furnished to the Lenders its consolidated balance sheet and statements of income, stockholders equity and cash flows (i) as of and for the fiscal year ended December 31, 2012, reported on by Ernst & Young LLP,
independent public accountants. Such financial statements present fairly, in all material respects, the financial position and results of operations and cash flows of the Borrower and its consolidated Subsidiaries as of such dates and for such
periods in accordance with GAAP. 
 (b) Since December 31, 2012, there has been no material adverse change in the business, assets,
operations, prospects or condition, financial or otherwise, of the Borrower and its Subsidiaries, taken as a whole. 
 SECTION 3.05.
Properties. (a) Each of the Borrower and its Subsidiaries has good title to, or valid leasehold interests in, all its real and personal property material to its business, except for minor defects in title that do not interfere with its
ability to conduct its business as currently conducted or to utilize such properties for their intended purposes. 
 (b) Each of the
Borrower and its Subsidiaries owns, or is licensed to use, all trademarks, tradenames, copyrights, patents and other intellectual property material to its business, and the use thereof by the Borrower and its Subsidiaries does not infringe upon the
rights of any other Person, except for any such infringements that, individually or in the aggregate, could not reasonably be expected to result in a Material Adverse Effect. 

SECTION 3.06. Litigation and Environmental Matters. (a) There are no actions, suits or proceedings by or before any arbitrator or
Governmental Authority pending against or, to the knowledge of the Borrower, threatened against or affecting the Borrower or any of its Subsidiaries (i) as to which there is a reasonable possibility of an adverse determination and that, if
adversely determined, could reasonably be expected, individually or in the aggregate, to result in a Material Adverse Effect or (ii) that involve this Agreement or the Transactions. 

(b) Except with respect to any other matters that, individually or in the aggregate, could not reasonably be expected to result in a Material
Adverse Effect, neither the Borrower nor any of its Subsidiaries (i) has failed to comply with any Environmental Law or to obtain, maintain or comply with any permit, license or other approval required under any Environmental Law, (ii) has
become subject to any Environmental Liability, (iii) has received notice of any claim with respect to any Environmental Liability or (iv) knows of any basis for any Environmental Liability. 

SECTION 3.07. Compliance with Laws and Agreements. (a) The Borrower and each Subsidiary is in compliance with all laws,
regulations and orders of any Governmental Authority applicable to it or its property and all indentures, agreements and 

  
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other instruments binding upon it or its property, except where the failure to do so, individually or in the aggregate, could not reasonably be expected to result in a Material Adverse Effect. No
Default has occurred and is continuing. 
 (b) The Borrower and each Subsidiary is in compliance, in all material respects, with
(i) each of the foreign assets control regulations of the United States Treasury Department (31 CFR, Subtitle B, Chapter V) and any other enabling legislation or executive order relating thereto, (ii) each applicable anti-money laundering
law, (iii) the USA PATRIOT Act and (iv) the United States Foreign Corrupt Practices Act of 1977. 
 SECTION 3.08. Investment
Company Status. Neither the Borrower nor any of its Subsidiaries is an “investment company” as defined in, or subject to regulation under, the Investment Company Act of 1940. 

SECTION 3.09. Taxes. The Borrower and each Subsidiary has timely filed or caused to be filed all Tax returns and reports required to
have been filed and has paid or caused to be paid all Taxes required to have been paid by it, except (a) Taxes that are being contested in good faith by appropriate proceedings and for which the Borrower or such Subsidiary, as applicable, has
set aside on its books adequate reserves in accordance with GAAP and (b) to the extent that the failure to do so could not reasonably be expected to result in a Material Adverse Effect. 

SECTION 3.10. ERISA. No ERISA Event has occurred or is reasonably expected to occur that, when taken together with all other such ERISA
Events for which liability is reasonably expected to occur, could reasonably be expected to result in a Material Adverse Effect. The present value of all accumulated benefit obligations of all underfunded Plans (based on the assumptions used for
purposes of Accounting Standards Codification Topic 715) did not, as of the end of the most recent fiscal period for which financial statements have been delivered pursuant to Section 5.01(a) or (b), exceed the fair market value of the assets
of all such underfunded Plans by an amount that could reasonably be expected to result in a Material Adverse Effect. 
 SECTION 3.11.
Disclosure. Neither the Information Memorandum nor any of the other reports, financial statements, certificates or other information furnished by or on behalf of the Borrower to the Administrative Agent or any Lender in connection with the
negotiation of this Agreement or delivered hereunder (as modified or supplemented by other information so furnished) contains any material misstatement of fact or omits to state any material fact necessary to make the statements therein, in the
light of the circumstances under which they were made, when taken as a whole, not misleading; provided that, with respect to projected financial information, the Borrower represents only that such information was prepared in good faith based
upon assumptions believed to be reasonable at the time. 
 SECTION 3.12. Use of Proceeds. Neither the Borrower nor any Subsidiary is
engaged principally, or as one of its important activities, in the business of extending credit for the purpose, whether immediate, incidental or ultimate, of buying or 

  
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carrying margin stock (within the meaning of Regulation T, U or X of the Board). No part of the proceeds of any Loan will be used, whether directly or indirectly, for any purpose that entails a
violation of any of the Regulations of the Board, including Regulations T, U, and X.  
 SECTION 3.13. Subsidiaries.
Schedule 3.13(a) contains an accurate list of all Material Subsidiaries on the date hereof and Schedule 3.13(b), when delivered on the Effective Date, will contain an accurate list of all Material Subsidiaries on the Effective Date, in each
case setting forth their respective jurisdictions of organization and the percentage of their respective ownership interest held by the Borrower or other Subsidiaries. All of the issued and outstanding shares of capital stock of the Material
Subsidiaries have been duly authorized and issued and are fully paid and non-assessable. 
 SECTION 3.14. Anti-Corruption Laws and
Sanctions Laws. The Borrower and its Subsidiaries have implemented and will maintain in effect and enforce policies and procedures designed to ensure compliance by the Borrower, its Subsidiaries and their directors, officers and employees with
applicable Anti-Corruption Laws and Sanctions Laws. Each of the Borrower and its Subsidiaries is in compliance with applicable Anti-Corruption Laws and Sanctions Laws in all material respects. None of the Borrower or any Subsidiary or, to the
knowledge of the Borrower, any director, officer, agent, employee or Affiliate of the Borrower or any Subsidiary is a Sanctioned Person or is in violation of applicable Sanctions Laws. The Borrower will not directly or indirectly use the proceeds of
the Loans or otherwise make available such proceeds (a) to any Person for the purpose of financing the activities of any Sanctioned Person or (b) for the purposes of an offer, payment, promise to pay, or authorization of the payment or
giving of money, or anything else of value, to any Person, in violation of applicable Anti-Corruption Laws. To the knowledge of the Borrower, no Transactions will be undertaken in violation of applicable Anti-Corruption Laws or Sanctions Laws. 

ARTICLE IV 
 Conditions

 SECTION 4.01. Effectiveness of this Agreement. This Agreement shall become effective on the date on which each of the
following conditions is satisfied: 
 (a) The Administrative Agent (or its counsel) shall have received from each party identified on a
signature page hereto a counterpart of this Agreement signed on behalf of such party. 
 (b) The Lenders shall have received, at least five
Business Days prior to the date hereof, all documentation and other information about the Borrower that the Lenders reasonably believe are required under applicable “know your customer” and anti-money laundering rules and regulations,
including the PATRIOT Act, that in each case has been requested in writing at least ten Business Days prior to the date hereof. 

  
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 The Administrative Agent shall notify the Borrower and the Lenders of the date on which this Agreement shall have
become effective, and such notice shall be conclusive and binding. 
 SECTION 4.02. Effectiveness of Commitments. Notwithstanding
Section 4.01, the obligations of the Lenders to make Loans and of the Issuing Banks to issue Letters of Credit hereunder shall not become effective until the date on which each of the following conditions is satisfied (or waived in accordance
with Section 9.02): 
 (a) The Administrative Agent shall have received the following: (i) good standing
certificates for the Loan Parties in the respective relevant jurisdictions of organization, (ii) a solvency certificate from the chief financial officer of the Borrower in the form attached hereto as Exhibit F and (iii) a Borrowing Request
with respect to the Initial Term Loans as required hereunder. 
 (b) The Administrative Agent (or its counsel) shall have
received from the Borrower and such of its Subsidiaries as shall be necessary to cause the Guarantee Requirement to be satisfied on the Effective Date. The Administrative Agent shall have received a completed Schedule 3.13(b) to this Agreement. 

(c) The Administrative Agent shall have received a favorable written opinion (addressed to the Administrative Agent and the
Lenders and dated the Effective Date) of each of (i) Frost Brown Todd LLC, counsel for the Borrower, substantially in the form of Exhibit E-1, (ii) Crowe & Dunlevy, Kansas counsel for the Borrower, substantially in the form of
Exhibit E-2, (iii) Crowe & Dunlevy, Texas counsel for the Borrower, substantially in the form of Exhibit E-3, and (iv) Jennings, Strouss & Salmon, PLC, Arizona counsel for the Borrower, substantially in the form of
Exhibit E-4, and, in each case, covering such other matters relating to the Borrower, this Agreement or the Transactions as the Required Lenders shall reasonably request. The Borrower hereby requests such counsel to deliver such opinions. 

(d) The Administrative Agent shall have received such documents and certificates (including organizational documents and good
standing certificates) as the Administrative Agent (or its counsel) may reasonably request relating to the organization, existence and good standing of the Borrower and the Guarantors, the authorization of the Transactions, the identity, authority
and capacity of the officers of the Borrower and the Guarantors authorized to act on any of their behalf in connection herewith and any other legal matters relating to the Borrower and the Guarantors, the Loan Documents or the Transactions, all in
form and substance reasonably satisfactory to the Administrative Agent. 
 (e) The Administrative Agent shall have received a
certificate, dated the Effective Date and signed by the President, a Vice President or a Financial Officer of the Borrower, confirming compliance with the conditions set forth in paragraph (h), (i), (j) and (k) of this Section 4.02.

  
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 (f) The Administrative Agent, the Arrangers and the Lenders shall have received
all fees and other amounts due and payable on or prior to the Effective Date under the Fee Letter, the Commitment Letter and this Agreement, including, to the extent invoiced, reimbursement or payment of all out-of-pocket expenses required to be
reimbursed or paid by the Borrower thereunder or hereunder. 
 (g) The Lenders shall have received, at least five Business
Days prior to the Effective Date, all documentation and other information about the Borrower and the Guarantors that the Lenders reasonably believe are required under applicable “know your customer” and anti-money laundering rules and
regulations, including the PATRIOT Act, that in each case has been requested in writing at least ten Business Days prior to the Effective Date. 

(h) The Acquisition shall have been consummated or shall be consummated substantially concurrently with the initial borrowing
hereunder in accordance with the terms of the Acquisition Agreement. The Acquisition Agreement shall not have been amended or waived (and no consent thereunder shall have been given) in a manner that is materially adverse to the interests of the
Lenders or the Administrative Agent, without the consent of the Lead Arrangers. For purposes of the foregoing, any change to the purchase price under the Acquisition Agreement shall be materially adverse to the interests of the Lenders and the
Administrative Agent; provided that if (i) the magnitude of such change to the purchase price is less than or equal to 10% of the purchase price and (ii) (x) if such change results in a decrease to the purchase price, such
purchase price decrease results in a pro rata (as among Term Loan Commitments on the one hand and the cash on hand of the Borrower (and borrowings under its existing accounts receivable securitization facility) expected to be used to fund the
Acquisition on the other hand) and dollar-for-dollar reduction in the aggregate amount of the Term Loan Commitments, or (y) if such change results in an increase to the purchase price, such purchase price increase is not funded with additional
Indebtedness of the Borrower or its Subsidiaries, then the consent of the Lead Arrangers with respect to such change to the purchase price required by the previous sentence shall not be unreasonably withheld. The Specified Acquisition Agreement
Representations shall be true and correct to the extent required by the definition thereof, and the Specified Representations shall be true and correct. 

(i) All third-party Indebtedness for borrowed money of the Borrower and its Subsidiaries (including the Existing Credit
Agreement) and of Stream and its subsidiaries (including Stream’s 11.25% Senior Secured Notes due 2014 and its existing revolving credit facility) outstanding on the Effective Date, in each case, shall have been or shall substantially
concurrently with the initial borrowing hereunder be refinanced or repaid in full (the “Refinancing”) and any security and guarantees and funding commitments in respect thereof shall have been or shall substantially concurrently
with the initial borrowings hereunder be released and discharged, other than (a) Indebtedness under this Agreement, (b) the Borrower’s 5.75% Junior Subordinated Convertible Debentures due 2029 outstanding on January 6, 2014,
(c) Indebtedness under the Borrower’s existing accounts 

  
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receivable securitization facility, (d) undrawn letters of credit, performance bonds, bank guarantees, interest rate swaps and currency swaps, in each case obtained or made by the Borrower
in the ordinary course of its business and (e) any other limited indebtedness that the Lead Arrangers reasonably agree may remain outstanding after the Effective Date. 

(j) Solely with respect to the effectiveness of the Revolving Commitments, the conditions in paragraphs (a) and
(b) of Section 4.03 shall have been satisfied after giving effect to the funding of the Initial Term Loans and the use of proceeds thereof. 

(k) Except as disclosed in the Stream SEC Documents filed with the SEC since December 31, 2012 and prior to
January 2, 2014 (including exhibits thereto and other information incorporated therein), other than any risk factor disclosures contained in any “Risk Factors” section thereof or in any other section to the extent such disclosures are
forward-looking statements, general cautionary or predictive or forward-looking in nature, since December 31, 2012, there has not occurred any fact, circumstance, development, condition, occurrence, event or change that would reasonably be
expected to have, individually or in the aggregate, a Stream Material Adverse Effect. 
 (l) The Lead Arrangers shall have
received (a) the audited consolidated balance sheets as of the last day of each of the three most recently ended fiscal years ended on or prior to December 31, 2012 for each of Stream Global and its consolidated subsidiaries and the
Borrower and its consolidated subsidiaries, and the related audited consolidated statements of income, cash flows and stockholders’ equity for each of the three most recently ended fiscal years ended on or prior to December 31, 2012 for
each of Stream Global and its consolidated subsidiaries and the Borrower and its consolidated subsidiaries and, in each case, for each subsequent fiscal year ended at least 90 days before the Effective Date, and (b) the unaudited interim
consolidated balance sheets of each of Stream Global and its consolidated subsidiaries and the Borrower and its consolidated subsidiaries for each subsequent fiscal quarter (other than the last fiscal quarter in a fiscal year) ended at least 45 days
before the Effective Date, and the related unaudited consolidated statements of income, cash flows and stockholders’ equity of each of Stream Global and its consolidated subsidiaries and the Borrower and its consolidated subsidiaries for each
subsequent fiscal quarter (other than the last fiscal quarter in a fiscal year) ended at least 45 days before the Effective Date; provided that the filing on EDGAR of the required financial statements on Form 10-K or Form 10-Q within such
time periods by Stream Global and the Borrower will satisfy the requirements of this clause (l). 
 (m) The Lead Arrangers
shall have received (i) a pro forma consolidated balance sheet and related pro forma consolidated statement of income of the Borrower as of and for the 12 months ended December 31, 2013, prepared after giving effect to the Transactions as
if the Transactions had occurred as of such date (in the case of such balance sheet) or at the beginning of such period (in the case of such income statement), and (ii) four year projections for the Borrower. 

  
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 The Administrative Agent shall notify the Borrower and the Lenders of the Effective Date, and such notice shall
be conclusive and binding. Notwithstanding the foregoing, (i) the obligation of the Term Lenders to make Initial Term Loans hereunder shall not become effective unless each of the foregoing conditions (other than the condition in paragraph (j))
is satisfied (or waived pursuant to Section 9.02) on or prior to the Termination Date (and, in the event such conditions are not so satisfied or waived, the Initial Term Commitments shall terminate at such time) and (ii) the obligations of
the Revolving Lenders to make Revolving Loans and of the Issuing Banks to issue Letters of Credit hereunder shall not become effective unless each of the foregoing conditions is satisfied (or waived pursuant to Section 9.02) on or prior to the
Termination Date (and, in the event such conditions are not so satisfied or waived, the Revolving Commitments shall terminate at such time). In addition, each Revolving Lender’s Revolving Commitment will not become effective on the Effective
Date if the Initial Term Loans are not made on the Effective Date. 
 SECTION 4.03. Each Credit Event. The obligation of each Lender
to make a Loan on the occasion of any Borrowing (other than the making of the Initial Term Loans on the Effective Date) and of each Issuing Bank to issue, amend, renew or extend any Letter of Credit is subject to the satisfaction of the following
conditions: 
 (a) The representations and warranties of the Borrower set forth in this Agreement shall be true and correct
on and as of the date of such Borrowing, issuance, amendment, renewal or extension (or, in the case of any representation or warranty that by its express terms is limited to a particular date, as of that date). 

(b) At the time of and immediately after giving effect to such Borrowing, issuance, amendment, renewal or extension, no Default
shall have occurred and be continuing. 
 Each Borrowing (other than the Term Borrowings on the Effective Date) and each issuance, amendment, renewal or
extension of a Letter of Credit shall be deemed to constitute a representation and warranty by the Borrower on the date thereof as to the matters specified in paragraphs (a) and (b) of this Section. 

ARTICLE V 
 Affirmative
Covenants 
 From the date hereof and until the Commitments have expired or been terminated in whole, the principal of and interest on
each Loan and all fees payable hereunder shall have been paid in full, all Letters of Credit shall have expired or terminated and all LC Disbursements shall have been reimbursed, the Borrower covenants and agrees with the Lenders that: 

  
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 SECTION 5.01. Financial Statements and Other Information. The Borrower will furnish to the
Administrative Agent for delivery to each Lender: 
 (a) (i) within 90 days after the end of each fiscal year of
the Borrower ending after the date hereof, its audited consolidated balance sheet and related statements of operations, stockholders’ equity and cash flows as of the end of and for such year, setting forth in each case in comparative form the
figures for the previous fiscal year, all reported on by Ernst & Young LLP or other independent public accountants of recognized national standing (without a “going concern” or like qualification or exception and without any
qualification or exception as to the scope of such audit) to the effect that such consolidated financial statements present fairly in all material respects the financial condition and results of operations of the Borrower and its consolidated
Subsidiaries on a consolidated basis in accordance with GAAP consistently applied and (ii) within 90 days after December 31, 2013, the Borrower’s audited consolidated balance sheet and related audited statements of operations,
stockholders’ equity and cash flows as of the end of and for the fiscal year ending December 31, 2013; 
 (b)
within 45 days after the end of each of the first three fiscal quarters of each fiscal year of the Borrower (commencing with the fiscal quarter ended March 31, 2014), its consolidated balance sheet and related statements of operations,
stockholders’ equity and cash flows as of the end of and for such fiscal quarter and the then elapsed portion of the fiscal year, setting forth in each case in comparative form the figures for the corresponding period or periods of (or, in the
case of the balance sheet, as of the end of) the previous fiscal year, all certified by one of its Financial Officers as presenting fairly in all material respects the financial condition and results of operations of the Borrower and its
consolidated Subsidiaries on a consolidated basis in accordance with GAAP consistently applied, subject to normal year-end audit adjustments and the absence of footnotes; 

(c) concurrently with any delivery of financial statements under clause (a)(i) or (b) above, a certificate of a
Financial Officer of the Borrower (i) certifying as to whether a Default has occurred and, if a Default has occurred, specifying the details thereof and any action taken or proposed to be taken with respect thereto, (ii) setting forth
reasonably detailed calculations demonstrating compliance with Sections 6.08 and 6.09 and (iii) stating whether any change in GAAP or in the application thereof has occurred since the date of the audited financial statements referred to in
Section 3.04 and, if any such change has occurred, specifying the effect of such change on the financial statements accompanying such certificate; 

(d) promptly after the same become publicly available, copies of all periodic and other reports and proxy statements filed by
the Borrower or any Subsidiary with the Securities and Exchange Commission, or any Governmental Authority succeeding to any or all of the functions of said Commission, or with any national securities exchange, or distributed by the Borrower to its
shareholders generally, as the case may be; 

  
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 (e) promptly following a request therefor, any documentation or other information
that a Lender or Issuing Bank reasonably requests in order to comply with its ongoing obligations under applicable “know your customer” and anti-money laundering rules and regulations, including the USA PATRIOT ACT; and 

(f) promptly following any request therefor, such other information regarding the operations, business affairs and financial
condition of the Borrower or any Subsidiary, or compliance with the terms of this Agreement, as the Administrative Agent or any Lender or Issuing Bank may reasonably request. 

Information required to be delivered pursuant to clause (a), (b) or (d) of this Section shall be deemed to have been delivered if such
information, or one or more annual or quarterly reports containing such information, (i) shall have been posted by the Administrative Agent on an IntraLinks or similar site to which the Lenders have been granted access or (ii) shall be
available on the website of the SEC at http://www.sec.gov. Subject to the immediately preceding sentence, so long as Citibank, N.A. or any or any of its Affiliates is the Administrative Agent, materials required to be delivered pursuant to
Section 5.01 shall be delivered to the Administrative Agent in an electronic medium in a format acceptable to the Administrative Agent by email at oploanswebadmin@citi.com (or such other email address the Administrative Agent may specify in
writing to the Borrower from time to time). 
 SECTION 5.02. Notices of Material Events. The Borrower will furnish to the
Administrative Agent and each Lender and Issuing Bank prompt written notice of the following: 
 (a) the occurrence of any
Default; 
 (b) the filing or commencement of any action, suit or proceeding by or before any arbitrator or Governmental
Authority against or affecting the Borrower or any Affiliate thereof that, if adversely determined, could reasonably be expected to result in a Material Adverse Effect; 

(c) the occurrence of any ERISA Event that, alone or together with any other ERISA Events that have occurred, could reasonably
be expected to result in liability of the Borrower and its Subsidiaries in an aggregate amount exceeding $20,000,000; 
 (d)
any change in the date of its fiscal year-end; and 
 (e) any other development that results in, or could reasonably be
expected to result in, a Material Adverse Effect. 
 Each notice delivered under this Section shall be accompanied by a statement of a Financial Officer or
other executive officer of the Borrower setting forth the details of the event or development requiring such notice and any action taken or proposed to be taken with respect thereto. 

  
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 SECTION 5.03. Existence; Conduct of Business. The Borrower will, and will cause each of
the Subsidiaries to, do or cause to be done all things necessary to preserve, renew and keep in full force and effect its legal existence and the rights, licenses, permits, privileges and franchises material to the conduct of its business;
provided that the foregoing shall not prohibit any merger, consolidation, liquidation or dissolution permitted under Section 6.04. 

SECTION 5.04. Payment of Obligations. The Borrower will, and will cause each of the Subsidiaries to, pay its obligations, including Tax
liabilities, that, if not paid, could result in a Material Adverse Effect before the same shall become delinquent or in default, except where (a) the validity or amount thereof is being contested in good faith by appropriate proceedings,
(b) the Borrower or such Subsidiary has set aside on its books adequate reserves with respect thereto in accordance with GAAP and (c) the failure to make payment pending such contest could not reasonably be expected to result in a Material
Adverse Effect. 
 SECTION 5.05. Maintenance of Properties; Insurance. The Borrower will, and will cause each of the Subsidiaries to,
(a) keep and maintain all property material to the conduct of its business in good working order and condition, ordinary wear and tear excepted, and (b) maintain, with financially sound and reputable insurance companies, insurance in such
amounts and against such risks as are customarily maintained by companies engaged in the same or similar businesses operating in the same or similar locations. 

SECTION 5.06. Books and Records; Inspection Rights. The Borrower will, and will cause each of the Subsidiaries to, keep proper books of
record and account in which full, true and correct entries are made of all dealings and transactions in relation to its business and activities. The Borrower will, and will cause each of the Subsidiaries to, permit any representatives designated by
the Administrative Agent or any Lender or Issuing Bank, upon reasonable prior notice, to visit and inspect its properties, to examine and make extracts from its books and records, and to discuss its affairs, finances and condition with its officers
and independent accountants, all at such reasonable times and as often as reasonably requested. 
 SECTION 5.07. Compliance with
Laws. The Borrower will, and will cause each of the Subsidiaries to, comply with all laws, rules, regulations and orders of any Governmental Authority applicable to it or its property, except where the failure to do so, individually or in the
aggregate, could not reasonably be expected to result in a Material Adverse Effect. 
 SECTION 5.08. Use of Proceeds and Letters of
Credit. The proceeds of the Revolving Loans will be used only for general corporate purposes (including working capital needs, refinancing Indebtedness, reimbursement of LC Disbursements and financing acquisitions that are approved by the board
of directors, or other governing 

  
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body, of the target entity before the acquiror commences a tender offer, proxy solicitation or similar action with respect to the target’s voting capital stock) and for repaying on the
Effective Date any Indebtedness then outstanding under the Existing Credit Agreement; provided, however, that on the Effective Date, Revolving Loans will be used only for (i) refinancing any Indebtedness then outstanding under the
Borrower’s Four-Year Competitive Advance and Revolving Credit Facility Agreement dated March 11, 2011 (the “Existing Credit Agreement”) and (ii) funding ordinary course working capital requirements of the Borrower.
The proceeds of the Initial Term Loans will be used, together with cash on hand and proceeds from borrowings under the Borrower’s existing accounts receivable securitization facility, to finance the Acquisition pursuant to the Acquisition
Agreement, to consummate the Refinancing and to pay related transaction costs. No part of the proceeds of any Loan will be used, whether directly or indirectly, for any purpose that entails a violation of any of the Regulations of the Board,
including Regulations T, U and X. 
 SECTION 5.09. Guarantee Requirement. The Borrower will cause the Guarantee Requirement to
be satisfied at all times on and after the Effective Date. 
 ARTICLE VI 

Negative Covenants 
 From
the date hereof and until the Commitments have expired or been terminated in whole, the principal of and interest on each Loan and all fees payable hereunder shall have been paid in full, all Letters of Credit shall have expired or terminated and
all LC Disbursements shall have been reimbursed, the Borrower covenants and agrees with the Lenders that: 
 SECTION 6.01. Priority
Indebtedness. The Borrower will not, and will not permit any Subsidiary to, create, incur, assume or permit to exist any Priority Indebtedness other than: 

(a) Indebtedness under the Loan Documents; 

(b) Indebtedness (other than letters of credit) existing on the date hereof and set forth on Schedule 6.01, and extensions,
renewals or replacements of any such Indebtedness that do not increase the outstanding principal amount thereof; provided that no additional Subsidiaries will be added as obligors or guarantors in respect of any Indebtedness referred to in
this clause (b) and no such Indebtedness shall be secured by any additional assets (other than as a result of any Lien covering after-acquired property in effect on the date hereof); 

(c) Indebtedness consisting of actual or contingent reimbursement obligations in respect of letters of credit in an aggregate
amount at any time not in excess of $40,000,000; 

  
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 (d) Indebtedness of any Subsidiary to the Borrower or any other Subsidiary, or
Indebtedness of the Borrower to any Subsidiary; provided that no such Indebtedness shall be assigned to, or subjected to any Lien in favor of, a Person other than the Borrower or a Subsidiary; 

(e) Indebtedness incurred to finance the acquisition, construction or improvement of, and secured by, any fixed or capital
assets acquired, constructed or improved by the Borrower or any Subsidiary, and extensions, renewals or replacements of any such Indebtedness that do not increase the outstanding principal amount thereof or add additional Subsidiaries as obligors or
guarantors in respect thereof and that are not secured by any additional assets; provided that such Indebtedness is incurred prior to or within 90 days after such acquisition or the completion of such construction or improvement and does not
exceed 90% of the cost of acquiring, constructing or improving such fixed or capital assets; 
 (f) Indebtedness of any
Person that becomes a Subsidiary after the date hereof; provided that such Indebtedness exists at the time such Person becomes a Subsidiary, is not created in contemplation of or in connection with such Person becoming a Subsidiary and is not
secured by any Liens other than Liens permitted under Section 6.02(c), and extensions, renewals or replacements of any of the Indebtedness referred to above in this clause that do not increase the outstanding principal amount thereof or add
additional obligors or guarantors in respect thereof and that are not secured by any additional assets; 
 (g) Indebtedness
of any Subsidiary as an account party in respect of letters of credit backing obligations of any Subsidiary that do not constitute Indebtedness; 

(h) Indebtedness incurred in connection with any sale and lease-back transactions permitted under Section 6.03; 

(i) Securitization Transactions to the extent that the aggregate amount, without duplication, of all Securitization
Transactions does not at any time exceed $300,000,000; 
 (j) Capital Lease Obligations in an aggregate amount not greater
than $100,000,000 resulting from sale and leaseback transactions in respect of the Borrower’s properties; 
 (k)
[reserved]; 
 (l) other Priority Indebtedness in an aggregate amount outstanding at any time not greater than $50,000,000;

 (m) Indebtedness under the Existing Credit Agreement incurred prior to the Effective Date, provided that all
Indebtedness under the Existing Credit Agreement shall have been repaid in full as of the Effective Date; 

  
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 (n) Indebtedness consisting of obligations of the Borrower or any Subsidiary as
an account party in respect of letters of credit issued to support contingent payment obligations in respect of Taxes required to be paid by any Foreign Subsidiary in an aggregate face amount for all such outstanding letters of credit at any time
not greater than $60,000,000; provided that such Taxes are being contested in good faith by appropriate proceedings and the Borrower or such Foreign Subsidiary has set aside on its books adequate reserves in accordance with GAAP in connection
therewith; and 
 (o) Indebtedness of any Foreign Subsidiary under any Hedging Agreement incurred in the ordinary course of
business in an aggregate principal amount outstanding at any time for all such Hedging Agreements not greater than $25,000,000. 
 SECTION
6.02. Liens. The Borrower will not, and will not permit any Subsidiary to, create, incur, assume or permit to exist any Lien on any property or asset now owned or hereafter acquired by it, or assign or sell any income or revenues (including
accounts receivable) or rights in respect of any thereof, except: 
 (a) Permitted Encumbrances; 

(b) any Lien on any property or asset of the Borrower or any Subsidiary existing on the date hereof; provided that
(i) such Lien shall not apply to any other property or asset of the Borrower or any Subsidiary, (ii) such Lien shall secure only those obligations which it secures on the date hereof and extensions, renewals and replacements thereof that
do not increase the outstanding principal amount thereof and (iii) all such Liens secure obligations having an aggregate principal amount not exceeding at any time $15,000,000; 

(c) any Lien existing on any property or asset prior to the acquisition thereof by the Borrower or any Subsidiary or existing
on any property or asset of any Person that becomes a Subsidiary after the date hereof prior to the time such Person becomes a Subsidiary; provided that (i) such Lien is not created in contemplation of or in connection with such
acquisition or such Person becoming a Subsidiary, as the case may be, (ii) such Lien shall not apply to any other property or assets of the Borrower or any Subsidiary and (iii) such Lien shall secure only those obligations which it secures
on the date of such acquisition or the date such Person becomes a Subsidiary, as the case may be and extensions, renewals and replacements thereof that do not increase the outstanding principal amount thereof; 

(d) Liens on fixed or capital assets acquired, constructed or improved by the Borrower or any Subsidiary securing Indebtedness
incurred to finance such acquisition, construction or improvement; provided that (i) such Liens and the Indebtedness secured thereby are incurred prior to or within 90 days after such acquisition or the completion of such
construction or improvement, (ii) the Indebtedness secured thereby does not exceed 90% of the cost of acquiring, constructing or improving such fixed or capital assets and (iii) such Liens shall not apply to any other property or assets of
the Borrower or any Subsidiary; 

  
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 (e) any Lien securing the Borrower’s obligations under any Hedging
Agreement, subject to the requirements of Section 6.07; 
 (f) sales of accounts receivable and interests therein
pursuant to Securitization Transactions constituting Priority Indebtedness permitted under Section 6.01; 
 (g) Liens
deemed to exist in connection with sale and lease-back transactions permitted under Section 6.03; 
 (h) Liens securing
Priority Indebtedness permitted under Section 6.01(a), (d) or (l); 
 (i) [reserved]; and 

(j) other Liens not specifically listed above securing obligations (other than Indebtedness) not to exceed $10,000,000 at any
one time outstanding. 
 SECTION 6.03. Sale and Lease-Back Transactions. The Borrower will
not, and will not permit any Subsidiary to, enter into any arrangement, directly or indirectly, with any Person whereby it shall sell or transfer any property used or useful in its business, whether now owned or hereafter acquired, and thereafter
rent or lease such property or other property which it intends to use for substantially the same purpose or purposes as the property being sold or transferred, except that the Borrower and its Subsidiaries may enter into sale and leaseback
transactions in respect of its properties so long as the sum of (a) the Capital Lease Obligations resulting from such transactions and (b) in the event any such transactions do not result in any Capital Lease Obligations under GAAP, the
gross proceeds received by the Borrower or any of its Subsidiaries from such transactions does not exceed, in the aggregate, $100,000,000. 

SECTION 6.04. Fundamental Changes. (a) Except with respect to the transactions under the Acquisition Agreement consummated on the
Effective Date, the Borrower will not, and will not permit any Subsidiary to, merge or consolidate with any other Person, or permit any other Person to merge or consolidate with it, or liquidate or dissolve, except that (i) Stream International
Canada, Inc. and Stream International Europe BV (Netherlands) may merge or consolidate with any other Subsidiary in connection with the Reorganization Transactions and (ii) if at the time thereof and immediately after giving effect thereto no
Default shall have occurred and be continuing (A) any Subsidiary may merge into the Borrower or any other Subsidiary; provided, that in the case of any merger of one Subsidiary into another, if either of such Subsidiaries shall be a
Guarantor, the surviving or resulting Subsidiary must at all times after such merger be a Guarantor; (B) any Person other than a Subsidiary may merge with the Borrower or a Subsidiary so long as (1) in the case of a merger to which the
Borrower is a party, the Borrower must be the surviving or resulting corporation, (2) in the case of a merger to which a Subsidiary is a party, the surviving or resulting Person must be a Subsidiary (and, if any such constituent

  
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Subsidiary shall have been a Guarantor, a Guarantor) and (3) in the case of any merger referred to in this clause (B), the Borrower shall be in compliance on a pro forma basis with the
covenants set forth in Sections 6.08 and 6.09 as of the end of and for the most recent period of four fiscal quarters for which financial statements shall have been delivered pursuant to Section 5.01 (or, prior to the delivery of any such
financial statements, the period of four fiscal quarters ended September 30, 2013), giving effect to such merger and any related incurrence or repayment of Indebtedness as if it had occurred at the beginning of such period; and (C) any
Subsidiary may liquidate or dissolve if the Borrower determines in good faith that such liquidation or dissolution is in the best interests of the Borrower and is not materially disadvantageous to the Lenders. 

(b) The Borrower will not, and will not permit any Subsidiary to, sell, transfer, lease or otherwise dispose of assets (including the stock of
any Subsidiary, whether now owned or hereafter acquired), except that (i) the Borrower or any Subsidiary may sell inventory or equipment in the ordinary course of business; (ii) the Borrower or any Subsidiary may sell, lease or otherwise
transfer any assets to the extent that the assets so sold, leased or transferred in any transaction have a book value not greater than $1,500,000, (iii) the Borrower or any Subsidiary may sell, lease or otherwise transfer any of its assets to
the Borrower or to any Subsidiary; provided that, in the case of any such transfer to a Subsidiary (other than any such transfer in connection with any Reorganization Transaction), if the transferor shall be the Borrower or a Guarantor, the
transferee Subsidiary must at all times after such transfer be a Guarantor; (iv) the Borrower and the Subsidiaries may effect additional transfers under this clause (iv), through sales, leases, mergers or otherwise, of assets that in the
aggregate do not account for more than (without taking into account any such transfers made under clause (v) below) (A) during any period of four fiscal quarters, 10%, or (B) from and after the date hereof, 15%, of the consolidated
assets or revenues of the Borrower and the Subsidiaries, as of the end of or for the then most recent period of four fiscal quarters for which financial statements have been delivered pursuant to Section 5.01 (or, prior to the delivery of any
such financial statements, the period of four fiscal quarters ended September 30, 2013); and (v) the Borrower or any Subsidiary may sell, transfer, lease or otherwise dispose of assets (including the stock of any Subsidiary, whether now
owned or hereafter acquired) so long as (1) the Borrower or any of its Subsidiaries receives consideration for such sale, transfer, lease or other disposition at least equal to the fair market value of the assets sold, leased, transferred or
otherwise disposed (as determined in good faith by the Board of Directors of the Borrower), (2) at least 75% of the consideration therefor received by the Borrower or any of its Subsidiaries is in the form of cash or Cash Equivalents,
(3) the cash and Cash Equivalents so received shall not exceed the aggregate principal amount of the Term Loans then outstanding, (4) at the time thereof and immediately after giving effect thereto, no Default shall have occurred and be
continuing or would result therefrom and (5) the Net Proceeds thereof shall be applied as set forth in Section 2.11(d) (any such sale, transfer, lease or other disposition made under this clause (v), a “Specified Asset
Sale”). 
 (c) The Borrower will not, and will not permit any Subsidiary to, engage to any material extent in any business other
than businesses of the type conducted by the Borrower and the Subsidiaries on the date hereof and businesses reasonably related thereto. 

  
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 SECTION 6.05. Transactions with Affiliates. The Borrower will not, and will not permit any
Subsidiary to, sell, lease or otherwise transfer any property or assets to, or purchase, lease or otherwise acquire any property or assets from, or otherwise engage in any other transactions with, any of its Affiliates, except (a) in the
ordinary course of business at prices and on terms and conditions not less favorable to the Borrower or such Subsidiary than could be obtained on an arm’s-length basis from unrelated third parties, (b) transactions between or among the
Borrower and the Subsidiaries not involving any other Affiliate and (c) dividends or other distributions (whether in cash, securities or other property) with respect to any shares of any class of capital stock of the Borrower or any Subsidiary,
or any payment (whether in cash, securities or other property), including any sinking fund or similar deposit, on account of the purchase, redemption, retirement, acquisition, cancellation or termination of any such shares of capital stock of the
Borrower or any option, warrant or other right to acquire any such shares of capital stock of the Borrower. 
 SECTION 6.06. Restrictive
Agreements. The Borrower will not, and will not permit any Subsidiary to, directly or indirectly, enter into, incur or permit to exist any agreement or other arrangement that prohibits, restricts or imposes any condition upon the ability of
(a) the Borrower or any Subsidiary to create, incur or permit to exist after the Effective Date any Lien upon any of the assets of the Borrower or any Subsidiary to secure the obligations of the Borrower or such Subsidiary under the Loan
Documents, or (b) any Subsidiary to pay dividends or other distributions with respect to any shares of its capital stock or to make or repay loans or advances to the Borrower or any other Subsidiary or to Guarantee Indebtedness of the Borrower
or any other Subsidiary; provided that (i) the foregoing shall not apply to restrictions and conditions imposed by law or by this Agreement, (ii) [reserved], (iii) [reserved] and (iv) clause (a) of the foregoing shall
not apply to (A) restrictions or conditions imposed by any agreement relating to secured Indebtedness permitted by clauses (e), (h), (i) or (j) of Section 6.01 if such restrictions or conditions apply only to the assets securing
such Indebtedness or (B) customary provisions in leases and other agreements restricting the assignment thereof. 
 SECTION 6.07.
Hedging Agreements. The Borrower will not, and will not permit any Subsidiary to, enter into any Hedging Agreement, except (a) Hedging Agreements entered into to hedge or mitigate risks (including foreign exchange risks) to which the
Borrower or any Subsidiary has actual exposure, and (b) Hedging Agreements entered into in order to effectively cap, collar or exchange interest rates (from fixed to floating rates, from one floating rate to another floating rate, from floating
rates to fixed rates or otherwise) with respect to any interest-bearing liability or investment of the Borrower or any Subsidiary. 

SECTION 6.08. Interest Coverage Ratio. From and after the Effective Date, the Borrower will not permit the ratio of
(a) Consolidated EBITDA to (b) Consolidated Interest Expense, in each case for the most recently ended period of four consecutive fiscal quarters for which financial statements have been delivered pursuant to Section 5.01 (or, prior
to the delivery of any such financial statements, for the period of four consecutive fiscal quarters ended September 30, 2013), to be less than 4.0 to 1.0. 

  
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 SECTION 6.09. Total Net Leverage Ratio. At any time on or after the Effective Date, the
Borrower will not at any time permit the Total Net Leverage Ratio at such time to be greater than 3.00 to 1.0. 
 SECTION 6.10.
Restricted Payments. (a) The Borrower will not declare or make, or agree to pay or make, directly or indirectly, any Restricted Payment, or incur any obligation (contingent or otherwise) to do so, except that (i) the Borrower may
declare and pay dividends or make other Restricted Payments that in either case are payable solely in additional shares of its common stock, (ii) the Borrower may repurchase shares of stock or other equity interests upon the exercise of stock
options if such shares of stock or other equity interests represent a portion of the exercise price of such options, (iii) the Borrower may make Restricted Payments pursuant to and in accordance with stock option plans or other benefit plans or
agreements for directors, officers or employees of the Borrower and the Subsidiaries, (iv) the Borrower may make additional Restricted Payments in an unlimited amount if, on a pro forma basis after giving effect to any such Restricted Payment,
the Total Net Leverage Ratio would not be greater than 1.50:1.00, (v) the Borrower may pay regular quarterly dividends in respect of its common stock in a manner consistent with past practice and in an amount not to exceed $40,000,000 in any
fiscal year and (vi) the Borrower may make additional Restricted Payments at any time in an amount not greater than the excess of (A)(1) $100,000,000 in the aggregate for the period after the date hereof plus (2) 50% of Consolidated Net
Income (to the extent positive for such quarter) for each fiscal quarter (taken together), commencing with the first full fiscal quarter after the Effective Date, for which financial statements have been delivered under Section 5.01, minus
(3) 100% of Consolidated Net Income (to the extent negative for such quarter) for each fiscal quarter (taken together), commencing with the first full fiscal quarter after the Effective Date, for which financial statements have been delivered
under Section 5.01, minus (4) cash redemptions of the Borrower’s 5.75% Junior Subordinated Convertible Debentures due September 2029 or any other cash payments required in connection therewith, over (B) the aggregate amount of
all Restricted Payments theretofore made after the date of this Agreement; provided, that no Restricted Payment shall be permitted under the preceding clauses (iv) or (v) or this clause (vi) unless at the time thereof and after
giving effect thereto, no Default shall exist and the Borrower shall be in compliance with the covenants set forth in Section 6.08 and 6.09. For purposes of clause (vi) of the preceding sentence, Consolidated Net Income for any period
shall (i) be increased by any non-cash extraordinary or non-cash non-recurring losses or other non-cash items (other than accruals) reducing Consolidated Net Income for such period, (ii) be reduced by any extraordinary or
non-recurring gains or other non-cash items increasing Consolidated Net Income for such period, and (iii) be reduced by any cash payments made during such period in respect of items reflected or to be reflected as non-cash charges reducing
Consolidated Net Income during past or future periods. Notwithstanding anything to the contrary in this Section, the Borrower shall be permitted to make cash redemptions of its 5.75% Junior Subordinated Convertible Debentures due September 2029 or
any other cash payments required in connection therewith. 

  
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 ARTICLE VII 

Events of Default 
 If any
of the following events (“Events of Default”) shall occur: 
 (a) the Borrower shall fail to pay any
principal of any Loan or note or any reimbursement obligation in respect of any LC Disbursement when and as the same shall become due and payable, whether at the due date thereof or at a date fixed for prepayment thereof or otherwise; 

(b) the Borrower shall fail to pay any interest on any Loan, note, LC Disbursement or any fee or any other amount (other than
an amount referred to in clause (a) of this Article) payable under this Agreement, when and as the same shall become due and payable, and such failure shall continue unremedied for a period of three Business Days; 

(c) any representation or warranty made or deemed made by or on behalf of the Borrower or any Subsidiary in or in connection
with any Loan Document or any amendment or modification thereof or waiver thereunder, or in any report, certificate, financial statement or other document furnished pursuant to or in connection with any Loan Document or any amendment or modification
thereof or waiver thereunder, shall prove to have been incorrect in any material respect when made or deemed made; 
 (d) the
Borrower shall fail to observe or perform any covenant, condition or agreement contained in Section 5.02, 5.03 (with respect to the Borrower’s existence) or 5.08 or in Article VI; 

(e) the Borrower shall fail to observe or perform any covenant, condition or agreement contained in any Loan Document (other
than those specified in clause (a), (b) or (d) of this Article), and such failure shall continue unremedied for a period of 30 days after notice thereof from the Administrative Agent to the Borrower (which notice will be given at the
request of any Lender); 
 (f) the Borrower or any Subsidiary shall fail to make any payment (whether of principal or
interest and regardless of amount) in respect of any Material Indebtedness, when and as the same shall become due and payable; 

(g) any event or condition occurs that results in any Material Indebtedness becoming due prior to its scheduled maturity or
that enables or permits (with or without the giving of notice, the lapse of time or both) the holder or holders of any Material Indebtedness or any trustee or agent on its or their behalf to cause any Material Indebtedness to become due, or to
require the prepayment, repurchase, redemption or defeasance thereof, prior to its scheduled maturity; provided that this clause (g) shall not apply to (i) secured Indebtedness that becomes due as a result of the voluntary sale or
transfer of the property or assets securing such Indebtedness, (ii) redemptions of the Borrower’s 5.75% Junior 

  
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Subordinated Convertible Debentures due September 2029 required under the terms of the indenture governing such debentures or (iii) the Existing Credit Agreement to the extent any of the
foregoing shall occur as a result of the transactions contemplated hereunder to occur on the Effective Date; 
 (h) an
involuntary proceeding shall be commenced or an involuntary petition shall be filed seeking (i) liquidation, reorganization or other relief in respect of the Borrower or any Subsidiary or its debts, or of a substantial part of its assets, under
any federal, state or foreign bankruptcy, insolvency, receivership or similar law now or hereafter in effect or (ii) the appointment of a receiver, trustee, custodian, sequestrator, conservator or similar official for the Borrower or any
Subsidiary or for a substantial part of its assets, and, in any such case, such proceeding or petition shall continue undismissed for 60 days or an order or decree approving or ordering any of the foregoing shall be entered; 

(i) the Borrower or any Subsidiary shall (i) voluntarily commence any proceeding or file any petition seeking liquidation,
reorganization or other relief under any federal, state or foreign bankruptcy, insolvency, receivership or similar law now or hereafter in effect, (ii) consent to the institution of, or fail to contest in a timely and appropriate manner, any
proceeding or petition described in clause (h) of this Article, (iii) apply for or consent to the appointment of a receiver, trustee, custodian, sequestrator, conservator or similar official for the Borrower or any Subsidiary or for a
substantial part of its assets, (iv) file an answer admitting the material allegations of a petition filed against it in any such proceeding, (v) make a general assignment for the benefit of creditors or (vi) take any action for the
purpose of effecting any of the foregoing; 
 (j) the Borrower or any Subsidiary shall become unable, admit in writing its
inability or fail generally to pay its debts as they become due; 
 (k) one or more judgments for the payment of money in an
aggregate amount in excess of $15,000,000 shall be rendered against the Borrower, any Subsidiary or any combination thereof and the same shall remain undischarged for a period of 30 consecutive days during which execution shall not be
effectively stayed, or any action shall be legally taken by a judgment creditor to attach or levy upon any assets of the Borrower or any Subsidiary to enforce any such judgment; 

(l) an ERISA Event shall have occurred that, in the opinion of the Required Lenders, when taken together with all other ERISA
Events that have occurred, could reasonably be expected to result in a Material Adverse Effect; 
 (m) the Guarantee
Agreement or any provision thereof shall be declared to be unenforceable or null and void or any Guarantor or any person acting by or on behalf of such Guarantor shall deny or disaffirm any of such Guarantor’s obligations under the Guarantee
Agreement or any Guarantor shall fail to perform or observe any term, covenant or agreement on its part to be performed or observed pursuant to the Guarantee Agreement; 

  
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 (n) a Change in Control shall occur; or 

(o) there shall occur any event which constitutes a default, event of ineligibility, event of termination or similar event
under or in connection with any Securitization Transaction in respect of which the aggregate amount of accounts receivable purchased net of the aggregate amount of accounts receivable collected exceeds $15,000,000 (a “Material Securitization
Transaction”), or the Borrower or any Subsidiary shall fail to observe or perform any term, covenant, condition or agreement contained in or arising under any Material Securitization Transaction, if, as a result of such event or failure,
the purchasers thereunder or any agent acting on their behalf shall cause or be permitted to cause (any applicable grace or cure period having expired) such Material Securitization Transaction or the commitments of the purchasers thereunder to
terminate or cease to be fully available; 
 then, and in every such event (other than an event with respect to the Borrower described in clause (h) or
(i) of this Article), and at any time thereafter during the continuance of such event, the Administrative Agent may, and at the request of the Required Lenders shall, by notice to the Borrower, take any or all of the following actions, at the
same or different times: (i) terminate the Commitments, and thereupon the Commitments shall terminate immediately, (ii) declare the Loans then outstanding to be due and payable in whole (or in part (but ratably as among the Classes of
Loans and the Loans of each Class at the time outstanding), in which case any principal not so declared to be due and payable may thereafter be declared to be due and payable), and thereupon the principal of the Loans so declared to be due and
payable, together with accrued interest thereon and all fees and other obligations of the Borrower accrued hereunder, shall become due and payable immediately and (iii) require the deposit of cash collateral in respect of LC Exposure as
provided in Section 2.07(i), in each case without presentment, demand, protest or other notice of any kind, all of which are hereby waived by the Borrower; and in case of any event with respect to the Borrower described in clause (h) or
(i) of this Article, the Commitments shall automatically terminate and the principal of the Loans then outstanding, together with accrued interest thereon and all fees and other obligations of the Borrower accrued hereunder, shall immediately
and automatically become due and payable and the deposit of such cash collateral in respect of LC Exposure shall immediately and automatically become due, in each case without presentment, demand, protest or other notice of any kind, all of which
are hereby waived by the Borrower. 
 ARTICLE VIII 

The Administrative Agent 

Each of the Lenders and Issuing Banks hereby irrevocably appoints the Administrative Agent as its agent and authorizes the Administrative
Agent to take such actions on its behalf and to exercise such powers as are delegated to the Administrative Agent by the terms hereof, together with such actions and powers as are reasonably incidental thereto. 

  
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 The bank serving as the Administrative Agent hereunder shall have the same rights and powers in
its capacity as a Lender as any other Lender and may exercise the same as though it were not the Administrative Agent and such bank and its Affiliates may accept deposits from, lend money to and generally engage in any kind of business with the
Borrower or any Subsidiary or other Affiliate thereof as if it were not the Administrative Agent hereunder. 
 The Administrative Agent
shall not have any duties or obligations except those expressly set forth herein. Without limiting the generality of the foregoing, (a) none of the Administrative Agent, the Syndication Agent, the Co-Documentation Agents, the Lead Arrangers and
the Senior Managing Agents shall be subject to any fiduciary or other implied duties, regardless of whether a Default has occurred and is continuing (and it is understood and agreed that the use of the term “agent” herein or in any other
Loan Documents (or any other similar term) with respect to the Administrative Agent, the Syndication Agent, the Co-Documentation Agents and the Senior Managing Agents is not intended to connote any fiduciary or other implied (or express) obligations
arising under agency doctrine of any applicable law, and that such term is used as a matter of market custom and is intended to create or reflect only an administrative relationship between contracting parties), (b) the Administrative Agent
shall not have any duty to take any discretionary action or exercise any discretionary powers, except discretionary rights and powers expressly contemplated hereby that the Administrative Agent is required to exercise in writing by the Required
Lenders (or such other number or percentage of the Lenders as shall be necessary under the circumstances as provided in Section 9.02), provided that the Administrative Agent shall not be required to take any action that, in its opinion,
could expose the Administrative Agent to liability or be contrary to any Loan Document or applicable law, and (c) except as expressly set forth herein, the Administrative Agent shall not have any duty to disclose, and shall not be liable for
the failure to disclose, any information relating to the Borrower or any of its Subsidiaries that is communicated to or obtained by the bank serving as Administrative Agent or any of its Affiliates in any capacity. The Administrative Agent shall not
be liable for any action taken or not taken by it with the consent or at the request of the Required Lenders (or such other number or percentage of the Lenders as shall be necessary under the circumstances as provided in Section 9.02) or in the
absence of its own gross negligence or wilful misconduct (as determined by a court of competent jurisdiction by a final and nonappealable judgment). The Administrative Agent shall be deemed not to have knowledge of any Default unless and until
written notice thereof is given to the Administrative Agent by the Borrower or a Lender (in which case the Administrative Agent shall deliver such written notice to the Lenders or the other Lenders), and the Administrative Agent shall not be
responsible for or have any duty to ascertain or inquire into (i) any statement, warranty or representation made in or in connection with this Agreement, (ii) the contents of any certificate, report or other document delivered hereunder or
in connection herewith, (iii) the performance or observance of any of the covenants, agreements or other terms or conditions set forth herein, (iv) the validity, enforceability, effectiveness or genuineness of this Agreement or

  
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any other agreement, instrument or document, or (v) the satisfaction of any condition set forth in Article IV or elsewhere herein, other than to confirm receipt of items expressly
required to be delivered to the Administrative Agent. 
 The Administrative Agent shall be entitled to rely upon, and shall not incur any
liability for relying upon, any notice, request, certificate, consent, statement, instrument, document or other writing believed by it to be genuine and to have been signed or sent by the proper Person. The Administrative Agent also shall be
entitled to rely, and shall not incur any liability for relying, upon any statement made to it orally or by telephone and believed by it to be made by the proper Person, and shall not incur any liability for relying thereon. In determining
compliance with any condition hereunder to the making of a Loan, or the issuance, extension, renewal or increase of a Letter of Credit, that by its terms must be fulfilled to the satisfaction of a Lender or an Issuing Bank or any other Person, the
Administrative Agent may presume that such condition is satisfactory to such Lender or Issuing Bank or such other Person unless the Administrative Agent shall have received notice to the contrary from such Lender or Issuing Bank or such other Person
prior to the making of such Loan or the issuance of such Letter of Credit. The Administrative Agent may consult with legal counsel (who may be counsel for the Borrower), independent accountants and other experts selected by it, and shall not be
liable for any action taken or not taken by it in accordance with the advice of any such counsel, accountants or experts. 
 The
Administrative Agent may perform any and all its duties and exercise its rights and powers by or through any one or more sub-agents appointed by the Administrative Agent. The Administrative Agent and any such sub-agent may perform any and all its
duties and exercise its rights and powers through their respective Related Parties. The exculpatory provisions of the preceding paragraphs shall apply to any such sub-agent and to the Related Parties of the Administrative Agent and any such
sub-agent, and shall apply to their respective activities in connection with the syndication of the credit facilities provided for herein as well as activities as Administrative Agent. 

Subject to the appointment and acceptance of a successor Administrative Agent as provided in this paragraph, the Administrative Agent may
resign at any time by notifying the Lenders, the Issuing Banks and the Borrower. Upon any such resignation, the Required Lenders shall have the right, in consultation with the Borrower, to appoint a successor; provided that such successor
shall be a Lender under this Agreement. If no successor shall have been so appointed by the Required Lenders and shall have accepted such appointment within 30 days after the retiring Administrative Agent gives notice of its resignation, then
the retiring Administrative Agent may, on behalf of the Lenders and the Issuing Banks, appoint a successor Administrative Agent which shall be a Lender under this Agreement with an office in New York, New York, or an Affiliate of any such bank. Upon
the acceptance of its appointment as Administrative Agent hereunder by a successor, such successor shall succeed to and become vested with all the rights, powers, privileges and duties of the retiring Administrative Agent, and the retiring
Administrative Agent shall be discharged from its duties and obligations hereunder. The fees payable by the Borrower to a successor Administrative Agent shall be the same as those payable to its predecessor unless otherwise agreed between the
Borrower and such successor. After 

  
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the Administrative Agent’s resignation hereunder, the provisions of this Article and Section 9.03 shall continue in effect for the benefit of such retiring Administrative Agent, its sub-agents and their respective Related Parties in respect of any actions taken or omitted to be taken by any of them while it was acting as Administrative Agent. 

Each Lender and Issuing Bank acknowledges that it has, independently and without reliance upon the Administrative Agent or any other Lender or
Issuing Bank and based on such documents and information as it has deemed appropriate, made its own credit analysis and decision to enter into this Agreement. Each Lender and Issuing Bank also acknowledges that it will, independently and without
reliance upon the Administrative Agent or any other Lender or Issuing Bank and based on such documents and information as it shall from time to time deem appropriate, continue to make its own decisions in taking or not taking action under or based
upon this Agreement, any related agreement or any document furnished hereunder or thereunder. 
 It is agreed that the Syndication Agent,
Senior Managing Agents and Co-Documentation Agents shall, in their capacities as such, have no duties or responsibilities under this Agreement. 

ARTICLE IX 
 Miscellaneous

 SECTION 9.01. Notices. Except in the case of notices and other communications expressly permitted to be given by telephone,
all notices and other communications provided for herein or in any other Loan Document shall be in writing and shall be delivered by hand or overnight courier service, mailed by certified or registered mail or, to the extent provided herein, sent by
facsimile (which shall, in the case of any delivery by facsimile of a Borrowing Request or an Interest Election Request, be deemed to include e-mail to GLAgentOfficeOps@citi.com), as follows: 

(a) if to the Borrower, to it at Atrium One, 201 E. Fourth Street, 102-1910, Cincinnati, Ohio 45202, Attention of David
Wiedwald (Facsimile No. (513) 651-5180; e-mail david.wiedwald@convergys.com); 
 (b) if to the Administrative Agent, to
Citibank, N.A. at1615 Brett Road, New Castle, Delaware 19720, Attention of Bank Loan Syndications Department (Facsimile No. (212) 994-0961; e-mail GLAgentOfficeOps@citi.com, with a copy to Citibank, N.A., Attention of James Walsh (Facsimile No.
(646) 291-1796; email james.m.walsh@citi.com); and 
 (c) if to any other Lender or Issuing Bank, to it at its address
(or facsimile number or electronic communications address) set forth in its Administrative Questionnaire. 

  
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 Any party hereto may change its address, facsimile number or electronic communications address for notices and
other communications hereunder by notice to the other parties hereto. All notices and other communications given to any party hereto in accordance with the provisions of this Agreement shall be deemed to have been given on the date of receipt. 

The Borrower agrees that the Administrative Agent may make materials required to be delivered pursuant to Section 5.01, as well as any
other written information, documents, instruments and other material relating to the Borrower, any of its Subsidiaries or any other materials or matters relating to this Agreement or any of the transactions contemplated hereby (collectively, the
“Communications”) available to the Lenders by posting such notices on Debtdomain or a substantially similar electronic system (the “Platform”). The Borrower acknowledges that (i) the distribution of material
through an electronic medium is not necessarily secure and that there are confidentiality and other risks associated with such distribution, (ii) the Platform is provided “as is” and “as available” and (iii) neither the
Administrative Agent nor any of its Affiliates warrants the accuracy, adequacy or completeness of the Communications or the Platform and each expressly disclaims liability for errors or omissions in the Communications or the Platform. No warranty of
any kind, express, implied or statutory, including, without limitation, any warranty of merchantability, fitness for a particular purpose, non-infringement of third party rights or freedom from viruses or other code defects, is made by the
Administrative Agent or any of its Affiliates in connection with the Platform. 
 Each Lender agrees that notice to it (as provided in the
next sentence) (a “Notice”) specifying that any Communications have been posted to the Platform shall constitute effective delivery of such information, documents or other materials to such Lender for purposes of this Agreement;
provided that if reasonably requested by any Lender, the Administrative Agent shall deliver a copy of the Communications to such Lender by email or telecopier. Each Lender agrees (i) to notify the Administrative Agent in writing of such
Lender’s e-mail address to which a Notice may be sent by electronic transmission (including by electronic communication) on or before the date such Lender becomes a party to this Agreement (and from time to time thereafter to ensure that the
Administrative Agent has on record an effective e-mail address for such Lender) and (ii) that any Notice may be sent to such e-mail address. 

SECTION 9.02. Waivers; Amendments. (a) No failure or delay by the Administrative Agent, any Issuing Bank or any Lender in
exercising any right or power hereunder or under any other Loan Document shall operate as a waiver thereof, nor shall any single or partial exercise of any such right or power, or any abandonment or discontinuance of steps to enforce such a right or
power, preclude any other or further exercise thereof or the exercise of any other right or power. The rights and remedies of the Administrative Agent, the Issuing Banks and the Lenders hereunder and under any other Loan Document are cumulative and
are not exclusive of any rights or remedies that they would otherwise have. No waiver of any provision of this Agreement or any other Loan Document or consent to any departure by the Borrower or any Guarantor therefrom shall in any event be
effective unless the same shall be permitted by paragraph (b) of this Section, and then such waiver or consent shall be effective only in the specific instance and for the purpose for which given. Without limiting the generality of the
foregoing, the making of a Loan or issuance of a Letter of Credit shall not be construed as a waiver of any Default, regardless of whether the Administrative Agent or any Lender or Issuing Bank may have had notice or knowledge of such Default at the
time. 

  
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 (b) Except as expressly provided otherwise herein, neither this Agreement nor any other Loan
Document nor any provision hereof or thereof may be waived, amended or modified except pursuant to an agreement or agreements in writing entered into by the Borrower, the Administrative Agent and the Required Lenders or by the Borrower and the
Administrative Agent with the consent of the Required Lenders; provided that no such agreement shall (i) increase or extend the Commitment of any Lender, including pursuant to Section 2.05, without the written consent of such
Lender, (ii) reduce the principal amount of any Loan or LC Disbursement or reduce the rate of interest (other than interest payable solely pursuant to Section 2.13(d)) thereon, or reduce any fees payable hereunder (in each case, other than
as a result of any change in the definition, or in any components thereof, of the term “Total Net Leverage Ratio”), without the written consent of each Lender affected thereby, (iii) postpone the scheduled date of payment of the
principal amount of any Loan or LC Disbursement, or any interest thereon, or any fees payable hereunder, or reduce the amount of, waive or excuse any such payment, or postpone the Maturity Date or the scheduled date of expiration of any Commitment,
without the written consent of each Lender affected thereby, (iv) change Section 2.11(b) or 2.18(b) or (c), in each case in a manner that would alter the pro rata sharing of payments required thereby, without the written consent of each
Lender, (v) change any of the provisions of this Section or the definition of “Required Lenders” or “Majority in Interest” or any other provision hereof specifying the number or percentage of Lenders (or Lenders of any
Class) required to waive, amend or modify any rights hereunder or make any determination or grant any consent hereunder, without the written consent of each Lender (or each Lender of such Class, as the case may be), (vi) release all or
substantially all of the value of the Guarantees under the Guarantee Agreement from the Guarantee obligations under the Guarantee Agreement, without the written consent of each Lender, (vii) change any provisions of any Loan Document in a
manner that by its terms adversely affects the rights in respect of payments due to Lenders holding Loans of any Class differently than those holding Loans of any other Class, without the written consent of Lenders representing a Majority in
Interest of each affected Class; or (viii) waive any condition set forth in Section 4.03 without the written consent of the Majority in Interest of the Revolving Lenders (it being understood and agreed that any amendment or waiver of, or
any consent with respect to, any provision of this Agreement (other than any waiver expressly relating to Section 4.03) or any other Loan Document, including any amendment of any affirmative or negative covenant set forth herein or in any other
Loan Document or any waiver of a Default or an Event of Default, shall not be deemed to be a waiver of any condition set forth in Section 4.03); provided further that no such agreement shall amend, modify or otherwise affect the rights
or duties of the Administrative Agent or Issuing Banks hereunder without the prior written consent of the Administrative Agent or the Issuing Banks, as the case may be. Notwithstanding the foregoing, (x) no consent with respect to any
amendment, waiver or other modification of this Agreement or any other Loan Document shall be required of any Defaulting Lender, except with respect to any amendment, waiver or other modification referred to in clause (i), (ii) or
(iii) of clause (ii) of the first proviso of this paragraph and then only in the event such Defaulting Lender 

  
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shall be affected by such amendment, waiver or other modification and (y) any amendment, waiver or other modification of this Agreement that by its terms affects the rights or duties under
this Agreement of the Lenders of one or more Classes (but not the Lenders of any other Class), may be effected by an agreement or agreements in writing entered into by the Borrower and the requisite number or percentage in interest of each affected
Class of Lenders that would be required to consent thereto under this Section if such Class of Lenders were the only Class of Lenders hereunder at the time. 

SECTION 9.03. Expenses; Indemnity; Damage Waiver. (a) The Borrower shall pay (i) all reasonable out-of-pocket expenses incurred by the Agents and their Affiliates, including the reasonable fees, charges and disbursements of counsel for the Agents, in connection with the
structuring, arrangement and syndication of the credit facilities provided for herein, the preparation, execution and administration of the Loan Documents or any amendments, modifications or waivers of the provisions thereof (whether or not the
transactions contemplated hereby or thereby shall be consummated), (ii) all out-of-pocket expenses incurred by each Issuing Bank in connection with the issuance, amendment, renewal or extension of any Letter of Credit or any demand for payment
thereunder, and (iii) all reasonable out-of-pocket expenses incurred by the Agents, any Issuing Bank or any Lender, including the reasonable fees, charges and disbursements of any counsel for the Agents, any Issuing Bank or any Lender, in
connection with the enforcement or protection of its rights in connection with the Loan Documents, including its rights under this Section, or in connection with the Loans made or Letters of Credit issued hereunder, including all such out-of-pocket expenses incurred during any workout, restructuring or negotiations in respect of such Loans or Letters of Credit. 

(b) The Borrower shall indemnify the Agents, each Issuing Bank and each Lender, and each Related Party of any of the foregoing Persons (each
such Person being called an “Indemnitee”) against, and hold each Indemnitee harmless from, any and all losses, claims, damages, liabilities and related expenses, including the fees, charges and disbursements of any counsel for any
Indemnitee, incurred by or asserted against any Indemnitee arising out of, in connection with, or as a result of (i) the execution or delivery of any Loan Document or any agreement or instrument contemplated thereby, the performance by the
parties thereto of their respective obligations thereunder or the consummation of the Transactions or any other transactions contemplated thereby, (ii) any Loan or Letter of Credit or the use of the proceeds therefrom (including any refusal by
any Issuing Bank to honor a demand for payment under a Letter of Credit if the documents presented in connection with such demand do not strictly comply with the terms of such Letter of Credit), (iii) any actual or alleged presence or release
of Hazardous Materials on or from any property owned or operated by the Borrower or any of its Subsidiaries, or any Environmental Liability related in any way to the Borrower or any of its Subsidiaries, or (iv) any actual or prospective claim,
litigation, investigation or proceeding relating to any of the foregoing, whether based on contract, tort or any other theory (regardless of whether instituted by the Borrower or any of its directors, security holders or creditors or by an
Indemnitee or any other Person or whether any Indemnitee is a party thereto), whether or not the Transactions are consummated; provided that such indemnity shall not, as to any Indemnitee, be available to the extent that such losses,

  
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claims, damages, liabilities or related expenses are determined by a court of competent jurisdiction by final and nonappealable judgment to have resulted from the gross negligence or wilful
misconduct of such Indemnitee. 
 (c) To the extent that the Borrower fails to pay any amount required to be paid by it to any Agent or
Issuing Bank under paragraph (a) or (b) of this Section, each Lender severally agrees to pay to such Agent or Issuing Bank, as the case may be, such Lender’s pro rata share (determined as of the time that the applicable unreimbursed
expense or indemnity payment is sought) of such unpaid amount; provided that the unreimbursed expense or indemnified loss, claim, damage, liability or related expense, as the case may be, was incurred by or asserted against such Agent or
Issuing Bank in its capacity as such; provided further that, with respect to such unpaid amounts owed to any Issuing Bank in its capacity as such, or to any Related Party of any of the foregoing acting for any Issuing Bank in
connection with such capacity, only the Revolving Lenders shall be required to pay such unpaid amounts. For purposes of this Section, a Lender’s “pro rata share” shall be determined based upon its share of the sum of the total
Revolving Credit Exposures, unused Revolving Commitments and, except for purposes of the immediately preceding proviso, the outstanding Term Loans and unused Term Commitments, in each case, at the time outstanding or in effect (or most recently
outstanding or in effect, if none of the foregoing shall be outstanding or in effect at such time). 
 (d) To the extent permitted by
applicable law, the Borrower shall not assert, and hereby waives, any claim against any Indemnitee, on any theory of liability, for special, indirect, consequential or punitive damages (as opposed to direct or actual damages) arising out of, in
connection with, or as a result of, this Agreement or any agreement or instrument contemplated hereby, the Transactions, any Loan or any Letter of Credit or the use of the proceeds thereof; provided that nothing in this paragraph shall reduce
the obligations of the Borrower under paragraph (b) of this Section in respect of any special, indirect, consequential or punitive damages awarded against any Indemnitee. 

(e) All amounts due under this Section shall be payable promptly after written demand therefor. 

SECTION 9.04. Successors and Assigns. (a) The provisions of this Agreement shall be binding upon and inure to the benefit of the
parties hereto and their respective successors and assigns permitted hereby (including any Affiliate of any Issuing Bank that issues any Letter of Credit), except that (i) the Borrower may not assign or otherwise transfer any of its rights or
obligations hereunder without the prior written consent of each Lender (and any attempted assignment or transfer by the Borrower without such consent shall be null and void) and (ii) no Lender may assign or otherwise transfer its rights or
obligations hereunder except in accordance with this Section. Nothing in this Agreement, expressed or implied, shall be construed to confer upon any Person (other than the parties hereto, their respective successors and assigns permitted hereby
(including any Affiliate of any Issuing Bank that issues any Letter of Credit), Participants and, to the extent expressly contemplated hereby, the Related Parties of each of the Administrative Agent, the Issuing Banks and the Lenders) any legal or
equitable right, remedy or claim under or by reason of this Agreement. 

  
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 (b) (i) Subject to the conditions set forth in paragraph (b)(ii) below, any Lender may
assign to one or more assignees all or a portion of its rights and obligations under this Agreement (including all or a portion of its Commitments and the Loans at the time owing to it) with the prior written consent of the Borrower (such consent
not to be unreasonably withheld or delayed), the Administrative Agent (such consent not to be unreasonably withheld or delayed) and, in the case of an assignment of Revolving Loans and Revolving Commitments, each Issuing Bank (such consent not to be
unreasonably withheld or delayed); provided that (A) no consent of the Borrower shall be required for an assignment (x) of Revolving Loans and Revolving Commitments to a Revolving Lender, an Affiliate of a Revolving Lender or an
Approved Fund, (y) of Term Loans and Term Commitments to a Lender, an Affiliate of a Lender or an Approved Fund or (z) if an Event of Default has occurred and is continuing, of any Loans and Commitments to any other assignee and
(B) the Borrower shall be deemed to have consented to any such assignment unless it shall object thereto by written notice to the Administrative Agent within five Business Days after having received notice thereof. 

(ii) Assignments shall be subject to the following additional conditions: 

(A) except in the case of an assignment to a Lender, an Affiliate of a Lender or an Approved Fund or an assignment of the
entire remaining amount of the assigning Lender’s Commitment or Loans of any Class, the amount of the Commitment of the assigning Lender subject to each such assignment (determined as of the date the Assignment and Assumption with respect to
such assignment is delivered to the Administrative Agent) shall not be less than $5,000,000 or, in the case of Term Loans, $1,000,000 unless each of the Borrower and the Administrative Agent shall otherwise consent; provided that no such
consent of the Borrower shall be required if an Event of Default has occurred and is continuing; 
 (B) each partial
assignment with respect to any Class shall be made as an assignment of a proportionate part of all the assigning Lender’s rights and obligations under this Agreement with respect to such Class; provided that this clause shall not apply
to rights in respect of outstanding Competitive Loans; 
 (C) the parties to each assignment shall execute and deliver to the
Administrative Agent an Assignment and Assumption, together with a processing and recordation fee of $3,500; provided that the Administrative Agent may, in its sole discretion, elect to waive such processing and recordation fee in the case of
any assignment; 
 (D) the assignee, if it shall not be a Lender, shall deliver to the Administrative Agent an Administrative
Questionnaire; and 

  
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 (E) no assignment shall be made to the Borrower or any of its Affiliates or to
any natural person. 
 For the purposes of this Section 9.04(b), the term “Approved Fund” has the following meaning:

 “Approved Fund” means, with respect to any Lender that is a fund which invests in bank loans and similar extensions of
credit, any other fund that invests in bank loans and similar extensions of credit and is managed by the same investment advisor as such Lender or by an Affiliate of such investment advisor. 

(iii) Subject to acceptance and recording thereof pursuant to paragraph (b)(iv) of this Section, from and after the effective date specified
in each Assignment and Assumption the assignee thereunder shall be a party hereto and, to the extent of the interest assigned by such Assignment and Assumption, have the rights and obligations of a Lender under this Agreement, and the assigning
Lender thereunder shall, to the extent of the interest assigned by such Assignment and Assumption, be released from its obligations under this Agreement (and, in the case of an Assignment and Assumption covering all of the assigning Lender’s
rights and obligations under this Agreement, such Lender shall cease to be a party hereto but shall continue to be entitled to the benefits of Sections 2.14, 2.15, 2.17 and 9.03). Any assignment or transfer by a Lender of rights or obligations
under this Agreement that does not comply with this Section 9.04 shall be treated for purposes of this Agreement as a sale by such Lender of a participation in such rights and obligations in accordance with paragraph (c) of this Section.

 (iv) The Administrative Agent, acting for this purpose as a non-fiduciary agent of the Borrower, shall maintain at one of its offices a
copy of each Assignment and Assumption delivered to it and a register for the recordation of the names and addresses of the Lenders, and the Commitments of, and principal amount of the Loans and LC Disbursements owing to, each Lender pursuant to the
terms hereof from time to time (the “Register”). The entries in the Register shall be conclusive absent manifest error, and the Borrower, the Administrative Agent, the Issuing Banks and the Lenders may treat each Person whose name
is recorded in the Register pursuant to the terms hereof as a Lender hereunder for all purposes of this Agreement, notwithstanding notice to the contrary. The Register shall be available for inspection by the Borrower, any Issuing Bank and any
Lender, at any reasonable time and from time to time upon reasonable prior notice. 
 (v) Upon its receipt of a duly completed Assignment
and Assumption executed by an assigning Lender and an assignee, the assignee’s completed Administrative Questionnaire (unless the assignee shall already be a Lender hereunder), the processing and recordation fee referred to in paragraph (b)(ii)
of this Section and any written consent to such assignment required by paragraph (b) of this Section, the Administrative Agent shall accept such Assignment and Assumption and record the information contained therein in the Register. No
assignment shall be effective for purposes of this Agreement unless it has been recorded in the Register as provided in this paragraph. 

  
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 (c) (i) Any Lender may, without notice to or the consent of the Borrower, the Administrative
Agent or the Issuing Banks, sell participations to one or more banks or other entities (a “Participant”) in all or a portion of such Lender’s rights and obligations under this Agreement (including all or a portion of its
Commitment and the Loans owing to it); provided that (A) such Lender’s obligations under this Agreement shall remain unchanged, (B) such Lender shall remain solely responsible to the other parties hereto for the performance of
such obligations, (C) the Borrower, the Administrative Agent, the Issuing Banks and the Lenders shall continue to deal solely and directly with such Lender in connection with such Lender’s rights and obligations under this Agreement and
(D) no Participations shall be sold to the Borrower or any of its Affiliates or to any natural person. Any agreement or instrument pursuant to which a Lender sells such a participation shall provide that such Lender shall retain the sole right
to enforce this Agreement and to approve any amendment, modification or waiver of any provision of this Agreement; provided that such agreement or instrument may provide that such Lender will not, without the consent of the Participant, agree
to any amendment, modification or waiver described in the first proviso to Section 9.02(b) that affects such Participant. Subject to paragraph (c)(ii) of this Section, the Borrower agrees that each Participant shall be entitled to the benefits
of Sections 2.14, 2.15 and 2.17 to the same extent as if it were a Lender and had acquired its interest by assignment pursuant to paragraph (b) of this Section. To the extent permitted by law, each Participant also shall be entitled to the
benefits of Section 9.08 as though it were a Lender; provided such Participant agrees to be subject to Section 2.18(c) as though it were a Lender. 

(ii) A Participant shall not be entitled to receive any greater payment under Section 2.15 or 2.17 than the applicable Lender would have
been entitled to receive with respect to the participation sold to such Participant, unless the sale of the participation to such Participant is made with the Borrower’s prior written consent. A Participant that would be a Foreign Lender if it
were a Lender shall not be entitled to the benefits of Section 2.17 unless the Borrower is notified of the participation sold to such Participant and such Participant agrees, for the benefit of the Borrower, to comply with Section 2.17(e)
as though it were a Lender. 
 (iii) Each Lender that sells a participation shall, acting solely for this purpose as a non-fiduciary agent
of the Borrower, maintain a register on which it enters the name and address of each Participant and the principal amounts (and stated interest) of each Participant’s interest in the Loans or other obligations under this Agreement (the
“Participant Register”); provided that no Lender shall have any obligation to disclose all or any portion of the Participant Register to any Person (including the identity of any Participant or any information relating to a
Participant’s interest in any Commitments, Loans, Letters of Credit or its other obligations under any Loan Document) except to the extent that such disclosure is necessary to establish that such Commitment, Loan, Letter of Credit or other
obligation is in registered form under Section 5f.103-1(c) of the United States Treasury Regulations. The entries in the Participant Register shall be conclusive absent manifest error, and such Lender shall treat each person whose name is
recorded in the Participant Register as the owner of such participation for all purposes of this Agreement notwithstanding any notice to the contrary. For the avoidance of doubt, the Administrative Agent (in its capacity as Administrative Agent)
shall have no responsibility for maintaining a Participant Register. 

  
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 (d) Any Lender, without notice to or the consent of any Borrower or the Administrative Agent, may
at any time pledge or assign a security interest in all or any portion of its rights under this Agreement to secure obligations of such Lender, including any pledge or assignment to secure obligations to a Federal Reserve Bank or any other
Governmental Authority or any of its Affiliates, and this Section shall not apply to any such pledge or assignment of a security interest; provided that no such pledge or assignment of a security interest shall release a Lender from any of
its obligations hereunder or substitute any such pledgee or assignee for such Lender as a party hereto. 
 (e) By executing and delivering
an Assignment and Assumption, the assigning Lender thereunder and the assignee thereunder shall be deemed to confirm to and agree with each other and the other parties hereto as follows: (i) such assigning Lender warrants that it is the legal
and beneficial owner of the interest being assigned thereby free and clear of any adverse claim and that its Commitments and the outstanding balances of its Loans of the Class or Classes subject to assignment, in each case without giving effect to
assignments thereof that have not become effective, are as set forth in such Assignment and Assumption; (ii) except as set forth in clause (i) above, such assigning Lender makes no representation or warranty and assumes no
responsibility with respect to any statements, warranties or representations made in or in connection with this Agreement or any other Loan Document or any other instrument or document furnished pursuant hereto or thereto, or the execution,
legality, validity, enforceability, genuineness, sufficiency or value of any of the foregoing, or the financial condition of the Borrower or the performance or observance by the Borrower of any of their obligations under this Agreement or under any
other Loan Document or any other instrument or document furnished pursuant hereto or thereto; (iii) each of the assignee and the assignor represents and warrants that it is legally authorized to enter into such Assignment and Assumption;
(iv) such assignee confirms that it has received a copy of this Agreement, together with copies of any amendments or consents entered into prior to the date of such Assignment and Assumption and copies of the most recent financial statements
delivered pursuant to Section 5.01 and such other documents and information as it has deemed appropriate to make its own credit analysis and decision to enter into such Assignment and Assumption; (v) such assignee will independently and
without reliance upon the Administrative Agent, such assigning Lender or any other Lender and based on such documents and information as it shall deem appropriate at the time, continue to make its own credit decisions in taking or not taking action
under this Agreement; (vi) such assignee appoints and authorizes the Administrative Agent to take such action as agents on its behalf and to exercise such powers under this Agreement and the other Loan Documents as are delegated to it by the
terms hereof and thereof, together with such powers as are reasonably incidental thereto; and (vii) such assignee agrees that it will perform in accordance with their terms all the obligations that by the terms of this Agreement are required to
be performed by it as a Lender. 

  
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 SECTION 9.05. Survival. All covenants, agreements, representations and warranties made by
the Borrower or the Guarantors in the Loan Documents and in the certificates or other instruments delivered in connection with or pursuant to this Agreement or any other Loan Document shall be considered to have been relied upon by the other parties
hereto and shall survive the execution and delivery of the Loan Documents and the making of any Loans and issuance of any Letters of Credit, regardless of any investigation made by any such other party or on its behalf and notwithstanding that the
Administrative Agent, any Issuing Bank or any Lender may have had notice or knowledge of any Default or incorrect representation or warranty at the time any credit is extended hereunder, and shall continue in full force and effect as long as the
principal of or any accrued interest on any Loan or any fee or any other amount payable under any Loan Document is outstanding and unpaid or any LC Exposure is outstanding or any Commitments have not expired or terminated. The provisions of
Sections 2.15, 2.16, 2.17 and 9.03 and Article VIII shall survive and remain in full force and effect regardless of the consummation of the transactions contemplated hereby, the repayment of the Loans, the expiration or the termination of
the Letters of Credit, or the termination of the Commitments or of this Agreement or any provision hereof. 
 SECTION 9.06. Counterparts;
Integration. This Agreement may be executed in counterparts (and by different parties hereto on different counterparts), each of which shall constitute an original, but all of which when taken together shall constitute a single contract. This
Agreement the Loan Documents, the Commitment Letter, the Fee Letter and any separate letter agreements with respect to fees payable to the Administrative Agent constitute the entire contract among the parties relating to the subject matter hereof
and supersede any and all previous agreements and understandings, oral or written, relating to the subject matter hereof. Once this Agreement becomes effective pursuant to Section 4.01, it shall be binding upon and inure to the benefit of the
parties hereto and their respective successors and assigns. Delivery of an executed counterpart of a signature page of this Agreement by facsimile or other electronic imaging, if arrangements for doing so have been approved by the Administrative
Agent, shall be effective as delivery of a manually executed counterpart of this Agreement. 
 SECTION 9.07. Severability. Any
provision of this Agreement held to be invalid, illegal or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such invalidity, illegality or unenforceability without affecting the validity, legality and
enforceability of the remaining provisions hereof; and the invalidity of a particular provision in a particular jurisdiction shall not invalidate such provision in any other jurisdiction. 

SECTION 9.08. Right of Setoff. If an Event of Default shall have occurred and be continuing, each Lender and each of its Affiliates is
hereby authorized at any time and from time to time, to the fullest extent permitted by law, to set off and apply any and all deposits (general or special, time or demand, provisional or final) at any time held and other obligations at any time
owing by such Lender or Affiliate to or for the credit or the account of the Borrower against any of and all the obligations of the Borrower now or hereafter existing under this Agreement held by such Lender, irrespective of whether or not such
Lender shall have made any demand under this Agreement and although such obligations may be unmatured. The rights of each Lender under this Section are in addition to other rights and remedies (including other rights of setoff) which

  
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such Lender may have. Each Lender and Issuing Bank agrees to notify the Borrower and the Administrative Agent promptly after any such setoff and application; provided that the failure to give
notice shall not affect the validity of such setoff and application 
 SECTION 9.09. Governing Law; Jurisdiction; Consent to Service of
Process. (a) This Agreement shall be construed in accordance with and governed by the law of the State of New York. 
 (b) The
Borrower hereby irrevocably and unconditionally submits, for itself and its property, to the exclusive jurisdiction of the Supreme Court of the State of New York sitting in New York County and of the United States District Court of the Southern
District of New York, and any appellate court from any thereof, in any action or proceeding arising out of or relating to this Agreement, or any other Loan Document or for recognition or enforcement of any judgment, and each of the parties hereto
hereby irrevocably and unconditionally agrees that all claims in respect of any such action or proceeding may be heard and determined in such New York State or, to the extent permitted by law, in such Federal court. Each of the parties hereto
agrees that a final judgment in any such action or proceeding shall be conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law. Nothing in this Agreement or any other Loan Document shall
affect any right that the Administrative Agent, any Issuing Bank or any Lender may otherwise have to bring any action or proceeding relating to this Agreement against the Borrower or its properties in the courts of any jurisdiction. 

(c) The Borrower hereby irrevocably and unconditionally waives, to the fullest extent it may legally and effectively do so, any objection
which it may now or hereafter have to the laying of venue of any suit, action or proceeding arising out of or relating to this Agreement or any other Loan Document in any court referred to in paragraph (b) of this Section. Each of the parties
hereto hereby irrevocably waives, to the fullest extent permitted by law, the defense of an inconvenient forum to the maintenance of such action or proceeding in any such court. 

(d) Each party to this Agreement irrevocably consents to service of process in the manner provided for notices in Section 9.01. Nothing
in this Agreement or any other Loan Document will affect the right of any party to this Agreement to serve process in any other manner permitted by law. 

SECTION 9.10. WAIVER OF JURY TRIAL. EACH PARTY HERETO HEREBY WAIVES, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT IT
MAY HAVE TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATING TO THIS AGREEMENT, ANY OTHER LOAN DOCUMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY OR THEREBY (WHETHER BASED ON CONTRACT, TORT OR ANY OTHER
THEORY). EACH PARTY HERETO (A) CERTIFIES THAT NO REPRESENTATIVE, AGENT OR ATTORNEY OF ANY OTHER PARTY HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT SUCH OTHER PARTY WOULD NOT, IN THE EVENT OF LITIGATION, SEEK TO ENFORCE THE

  
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FOREGOING WAIVER AND (B) ACKNOWLEDGES THAT IT AND THE OTHER PARTIES HERETO HAVE BEEN INDUCED TO ENTER INTO THIS AGREEMENT BY, AMONG OTHER THINGS, THE MUTUAL WAIVERS AND CERTIFICATIONS IN
THIS SECTION. 
 SECTION 9.11. Headings. Article and Section headings and the Table of Contents used herein are for convenience of
reference only, are not part of this Agreement and shall not affect the construction of, or be taken into consideration in interpreting, this Agreement. 

SECTION 9.12. Confidentiality. Each of the Issuing Banks and the Lenders agrees to maintain the confidentiality of the Information,
except that Information may be disclosed (a) to its and its Affiliates’ directors, officers, employees and agents, including accountants, legal counsel and other advisors (it being understood that the Persons to whom such disclosure is
made will be informed of the confidential nature of such Information and instructed to keep such Information confidential), (b) to the extent requested by any regulatory authority, (c) to the extent required by applicable laws or
regulations or by any subpoena or similar legal process, (d) to any other party to this Agreement, (e) in connection with the exercise of any remedies hereunder or any suit, action or proceeding relating to this Agreement or any other Loan
Document or the enforcement of rights hereunder, (f) subject to an agreement containing provisions substantially the same as those of this Section, to any assignee of or Participant in, or any prospective assignee of or Participant in, any of
its rights or obligations under this Agreement, (g) to any direct, indirect, actual or prospective counterparty (and its advisors) to any swap, derivative or securitization transaction related to the obligations under this Agreement,
(h) to any provider of credit insurance relating to the Borrower and its obligations, (i) with the consent of the Borrower or (j) to the extent such Information (i) becomes publicly available other than as a result of a breach of
this Section or (ii) becomes available to the Administrative Agent, any Issuing Bank or any Lender on a nonconfidential basis from a source other than the Borrower. For the purposes of this Section, “Information” means all
information received from the Borrower relating to the Borrower or its business, other than any such information that is available to the Administrative Agent or any Lender on a nonconfidential basis prior to disclosure by the Borrower;
provided that, in the case of information received from the Borrower after the date hereof, such information is clearly identified at the time of delivery as confidential. In addition, each Issuing Bank and each Lender may disclose the
existence of this Agreement and information about this Agreement to market data collectors, similar services providers to the lending industry, and service providers to the Issuing Banks and the Lenders. Any Person required to maintain the
confidentiality of Information as provided in this Section shall be considered to have complied with its obligation to do so if such Person has exercised the same degree of care to maintain the confidentiality of such Information as such Person
would accord to its own confidential information. 
 SECTION 9.13. USA PATRIOT Act. Each Lender hereby notifies the Borrower that
pursuant to the requirements of the USA PATRIOT Act, it is required to obtain, verify and record information that identifies the Borrower, which information includes the name and address of the Borrower and other information that will allow such
Lender to identify the Borrower in accordance with the USA PATRIOT Act. 

  
 96 

 SECTION 9.14. Release of Guarantees. A Guarantor shall automatically be released from its
obligations under the Loan Documents upon the consummation of any transaction permitted by this Agreement as a result of which such Guarantor ceases to be a Subsidiary. In connection with any release pursuant to this Section, the Administrative
Agent shall execute and deliver to any Loan Party, at such Loan Party’s expense, all documents that such Loan Party shall reasonably request to evidence such termination or release. Any execution and delivery of documents pursuant to this
Section shall be without recourse to or warranty by the Administrative Agent. 
 SECTION 9.15. Interest Rate Limitation.
Notwithstanding anything herein to the contrary, if at any time the interest rate applicable to any Loan, together with all fees, charges and other amounts which are treated as interest on such Loan under applicable law (collectively the
“Charges”), shall exceed the maximum lawful rate (the “Maximum Rate”) which may be contracted for, charged, taken, received or reserved by the Lender holding such Loan in accordance with applicable law, the rate of
interest payable in respect of such Loan hereunder, together with all Charges payable in respect thereof, shall be limited to the Maximum Rate and, to the extent lawful, the interest and Charges that would have been payable in respect of such Loan
but were not payable as a result of the operation of this Section shall be cumulated and the interest and Charges payable to such Lender in respect of other Loans or periods shall be increased (but not above the Maximum Rate therefor) until such
cumulated amount, together with interest thereon at the Federal Funds Effective Rate to the date of repayment, shall have been received by such Lender. 

SECTION 9.16. Non-Public Information. (a) Each Lender acknowledges that all information furnished to it pursuant to this Agreement
from the Borrower or on its behalf and relating to the Borrower, its Subsidiaries or its or their respective businesses may include material non-public information concerning the Borrower and its Subsidiaries or its or their securities, and confirms
that it has developed compliance procedures regarding the use of material non-public information and that it will handle such material non-public information in accordance with the procedures and applicable law, including federal and state
securities laws. 
 (b) All such information, including requests for waivers and amendments, furnished by the Borrower or the Administrative
Agent pursuant to, or in the course of administering, this Agreement will be syndicate-level information, which may contain material non-public information about the Borrower and its Subsidiaries and its and their securities. Accordingly, each
Lender represents to the Borrower and the Administrative Agent that it has identified in its Administrative Questionnaire a credit contact who may receive information that may contain material non-public information in accordance with its compliance
procedures and applicable law, including federal and state securities laws. 

  
 97 

 SECTION 9.17. No Fiduciary Duty. The Borrower agrees that in connection with all aspects
of the Transactions and any communications in connection therewith, the Borrower and its Affiliates, on the one hand, and the Administrative Agent, the Issuing Banks, the Lenders and their Affiliates, on the other hand, will have a business
relationship that does not create, by implication or otherwise, any fiduciary duty on the part of the Administrative Agent, the Lenders or their Affiliates, and no such duty will be deemed to have arisen in connection with any such Transactions or
communications. Each of the Administrative Agent, the Syndication Agent, the Co-Documentation Agents, the Lead Arrangers, the Senior Managing Agents, the Issuing Banks, the Lenders and their respective Affiliates may be engaged, for their own
accounts or the accounts of customers, in a broad range of transactions that involve interests that differ from those of the Borrower and its Affiliates, and none of the Administrative Agent, the Syndication Agent, the Co-Documentation Agents, the
Lead Arrangers, the Senior Managing Agents, the Issuing Banks, the Lenders and their respective Affiliates has any obligation to disclose any of such interests to the Borrower or any of its Affiliates. To the fullest extent permitted by law, the
Borrower hereby waives and releases any claims that it or any of its Affiliates may have against the Administrative Agent, the Syndication Agent, the Co-Documentation Agents, the Lead Arrangers, the Senior Managing Agents, the Issuing Banks, the
Lenders and their respective Affiliates with respect to any breach or alleged breach of agency or fiduciary duty in connection with any aspect of any transaction contemplated hereby. 

SECTION 9.18. Waiver of Notice Period in Connection with Termination of the Existing Credit Agreement. Each Lender that is a party to
the Existing Credit Agreement hereby waives the prior notice required for the termination of the commitments under the Existing Credit Agreement. 

  
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 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be duly executed by their
respective authorized officers as of the day and year first above written. 
  

			
	CONVERGYS CORPORATION,
		
	by	 	  

	Name:	 	
	Title:	 	

 
			
	CITIBANK, N.A., individually and as Administrative Agent,
		
	by	 	  

	Name:	 	
	Title:	 	

 
			
	Signature Page to CONVERGYS CORPORATION Credit Agreement dated as of February 28, 2014

 

					
	Name of Institution:	 	
	
	      

		
	by:	 	  

	Name:	 		 	
	Title:	 		 	
			
	by:	 	  
	 	 1

	Name:	 		 	
	Title:	 		 	

  
  

	1 	For any institution requiring a second signature line.EX-10.2

 Exhibit 10.2 

AMENDED AND RESTATED EMPLOYMENT AGREEMENT 

THIS EMPLOYMENT AGREEMENT (the “Agreement”), made as of January 6, 2014, is entered into by CONVERGYS CORPORATION, an Ohio
corporation, with its headquarters at 201 East Fourth Street, Cincinnati, Ohio (the “Company”), and Brian Delaney (the “Executive”). 

The Company has entered into an Agreement and Plan of Merger, dated as of the date hereof, as may be amended from time to time (the
“Merger Agreement”), by and among SGS Holdings, Inc., a Delaware corporation, [Merger Sub], a Delaware Corporation, and certain other parties thereto (the “Sellers”) and the Company, whereby Merger Sub will be merged with
and into SGS Holdings, Inc., whereupon the separate existence of Merger Sub will cease and SGS Holdings, Inc. will continue as the surviving corporation and a wholly-owned subsidiary of the Company (the “Merger”) as of the effective time
of the Merger (the “Closing”). 
 Executive is employed by Stream Global Services, Inc., a subsidiary of SGS Holdings, Inc.,
pursuant to that certain employment agreement dated January 13, 2011, by and between Executive and Stream Global Services, Inc. (the “Prior Agreement”). 

The Company desires to employ the Executive, and the Executive desires to be employed by the Company. 

The Company and the Executive desire that this Agreement shall supersede and replace the Prior Agreement in all respects, effective as of the
Closing. 
 The Company and the Executive desire that this Agreement shall be and hereby is fully conditioned upon the Closing and shall be
deemed effective and contingent upon such Closing and if the Closing shall not occur, this Agreement shall be void ab initio and of no force and effect and the Prior Agreement shall remain in full force and effect. 

 In consideration of the mutual covenants and promises contained herein, and other good and
valuable consideration, the receipt and sufficiency of which are hereby acknowledged by the parties hereto, the parties agree as follows: 
 1. Term of
Employment. The Company hereby agrees to employ the Executive, and the Executive hereby accepts employment with the Company, upon the terms set forth in this Agreement, for a term (the “Term”) commencing on the Closing (the
“Commencement Date”) and ending on the third anniversary of such date, unless sooner terminated in accordance with the provisions of Section 4. 

2. Title and Capacity. The Executive shall serve as Chief Operating Officer. 

The Executive hereby accepts such employment and agrees to undertake the duties and responsibilities inherent in such positions and such other
duties and responsibilities as are commensurate with the title of Chief Operating Officer or other duties as determined by the Chief Executive Officer or the Board of Directors of the Company (the “Board”) from time to time. The Executive
agrees to devote his entire business time, attention and energies to the business and interests of the Company during the Term. The Executive shall report directly to the Chief Executive Officer. The Executive agrees to abide by the rules,
regulations, instructions, personnel practices and policies of the Company and any changes therein which may be adopted from time to time by the Company. 

3. Compensation and Benefits. 
 3.1 Salary. The
Company shall pay the Executive, in monthly installments, a base salary at the rate of $500,000 per annum (“Base Salary”) during the Term. Such Base Salary may be increased in the sole discretion of the Compensation Committee of the Board
(the “Compensation Committee”). 
 3.2 Bonus. The Executive shall be eligible to receive an annual bonus for each year during the
Term, which shall be paid in accordance with the Company’s customary practices, based on and subject to the Company’s achievement of targeted performance metrics for such year as established by the Compensation Committee in its sole
discretion, which shall be consistent with the targeted performance metrics set for other senior executives of the Company. The annual bonus target (“bonus target”) will be 75% of the Executive’s then-current Base Salary. 

  
 2 

 Any bonus earned due to the Company’s achievement of such targeted performance metrics shall be paid on a
pro rata basis to the Executive for any period of less than a full calendar year that the Executive is employed by the Company (or its predecessor) at such time as regular annual bonus payments are made to other employees so long as the Executive
remains employed by the Company at the time of payment. 
 3.3 Equity-Based Incentives. The Executive shall be granted during the first week
of the next succeeding open trading window following the Closing an initial equity award of restricted stock units (“RSUs”) with a grant date value of $800,000 under the Company’s Amended and Restated Long Term Incentive Plan or other
equity-based incentive plan as in effect from time to time (the “Plan”). The number of RSUs to be granted to the Executive shall be equal to the quotient obtained by dividing (i) $800,000 by (ii) the Fair Market Value (as defined
in the Plan). Subject to the Executive’s continued employment through the applicable vesting date or as otherwise provided herein, the RSUs shall vest over a three (3) year period with 25% vesting on each of the first and second annual
anniversaries of the date of grant and 50% vesting on the third annual anniversary of the date of grant. During the Term, the Executive shall be eligible to receive additional equity grants, on a substantially similar basis as other senior
executives of the Company, under the Plan as determined by the Compensation Committee or the Chief Executive Officer, as delegated by the Compensation Committee. 

3.4 Tax Preparation and Insurance. During the Term, the Company shall reimburse the Executive for the reasonable costs (not to exceed $10,000
per year, prorated for partial years and evidenced by actual invoices presented to the Company) of (i) a tax consultant to assist the Executive or his estate in the preparation of tax returns and tax planning and for other estate planning
related costs incurred and (ii) premiums on life insurance policies obtained by the Executive. Executive must submit appropriate documentation for each year’s reimbursements in sufficient time so that the Company may reimburse Executive
for a year’s expenses under this Section 3.4 on or before March 15 of the year following the year for which the expense is allowable. Any amounts so reimbursed shall not be refundable to the Company once paid in the event that the
Executive’s employment is subsequently terminated for any reason. 

  
 3 

 3.5 Other Benefits. The Executive shall be entitled to participate in all benefit programs that
the Company establishes and makes available to its executives and/or other employees, if any, to the extent that the Executive’s position, tenure, salary, age, health and other qualifications make him eligible to participate. Such participation
shall be subject to (i) the terms of the applicable plan documents, (ii) generally applicable Company policies and (iii) the discretion of the Board or any administrative or other committee provided for in or contemplated by such
plan. The Executive shall be entitled to 27 days Paid Time Off per year (prorated for any part year of employment) and accruing ratably over the year. Any unused Paid Time Off accrued at year end shall be forfeited. 

3.6 Reimbursement of Expenses. The Company shall reimburse the Executive for all reasonable travel, entertainment, mobile telephone and PDA
expenses and other expenses incurred or paid by the Executive in connection with, or related to, the performance of his duties, responsibilities or services under his Agreement, in accordance with the Company’s reimbursement policy as in effect
from time to time, upon presentation by the Executive of documentation, expense statements, vouchers and/or such other supporting information as the Company may request. 

3.7 Indemnification. The Company hereby agrees to hold harmless and indemnify the Executive to the fullest extent permitted by the General
Corporation Law of the State of Delaware, as it may be amended after the date hereof. To the extent the Company provides coverage to other Company officers under any directors and officers insurance policy, the Company agrees to also cover the
Executive under any such policy that it may procure during the Term (including “tail” coverage) to the extent that other Company officers are covered thereunder. The obligation of the Company under this Section 3.7 shall survive any
termination of this Agreement. 
 4. Employment Termination. The employment of the Executive by the Company pursuant to this Agreement shall terminate upon
the occurrence of any of the following: 
 4.1 Cause. At the election of the Company, for Cause, immediately upon written notice by the
Company to the Executive. For the purposes of this Section 4.1, “Cause” shall mean (a) any failure (including as a result of death) of the Executive to take or refrain from 

  
 4 

 
taking any corporate action consistent with his duties as Chief Operating Officer as specified in written directions of the Chief Executive Officer or the Board, shall constitute
“Cause” for purposes hereof, (b) the Executive’s willful engagement in illegal conduct or gross misconduct that is injurious to the Company, (c) the conviction of the Executive of, or the entry of a pleading of guilty or
nolo contendere by the Executive to, any crime involving moral turpitude or any felony, (d) fraud upon the Company including, without limitation, falsification of Company records or financial information, and (e) the Executive’s
breach of any of the non-compete, non-solicitation, and proprietary information provisions of his Agreement. 
 4.2 Good Reason. The
Executive may terminate his employment for Good Reason. “Good Reason” shall mean the occurrence, without the Executive’s prior written consent, of any of the events or circumstances set forth in clauses (a) through
(c) below; provided. however, that a termination for Good Reason by the Executive can only occur if (i) the Executive has given the Company a written notice of termination indicating the existence of a condition giving rise to Good Reason
and the Company has not cured the condition giving rise to Good Reason within 30 days after receipt of such notice of termination, and (ii) such notice of termination is given within 60 days after the initial occurrence of the condition giving
rise to Good Reason and termination for Good Reason occurs within 180 days after such initial occurrence of the condition giving rise to Good Reason: 
  

	 	(a)	a material diminution in Executive’s rate of Base Salary; 

  

	 	(b)	a material diminution in Executive’s authority, duties, or responsibilities; or 

  

	 	(c)	a material breach by the Company of this Agreement; 

 provided, that, the Company and the Executive acknowledge
and agree that the transactions contemplated by the Merger Agreement and any changes to the Executive’s authority, duties or responsibilities in connection therewith or as described in this Agreement shall not constitute Good Reason. 

  
 5 

 4.3 Disability. The Executive’s employment may be terminated by reason of his Disability. As
used in this Agreement, the term “Disability” shall mean the inability of the Executive, due to a physical or mental disability, for a period of 90 days, whether or not consecutive, during any 365-day period to perform the services
contemplated under his Agreement. A determination of Disability shall be made by a physician satisfactory to both the Executive and the Company; provided that if the Executive and the Company do not agree on a physician, the Executive and the
Company shall each select a physician and the two physicians together shall select a third physician, whose determination as to Disability shall be binding on all parties. Termination as a result of Disability will be treated as a voluntary
termination by the Executive without Good Reason as described in Section 4.5 of this Agreement. 
 4.4 Without Cause. The Company may
terminate the employment of the Executive at any time, without Cause, upon 30 days’ prior written notice to the Executive or may pay the Executive salary for such 30 day period in lieu of notice (subject to any required delays under
Section 10(a)(iii) of this Agreement), and the Executive will be due the applicable benefits described in Section 5 of this Agreement. For the avoidance of doubt, the expiration of the Term shall not constitute a termination without Cause
hereunder. If the Executive continues in the Company’s employment following the expiration of the Term the Executive’s employment will be deemed to be “at will,” terminable by the Executive or the Company at any time. 

4.5 Without Good Reason. The Executive may terminate his employment at any time, without Good Reason, upon 30 days’ prior written notice
to the Company. If the Executive terminates his employment pursuant to this Section 4.5, he shall not be eligible to receive any of the benefits described in Section 5.2 of this Agreement. 

5. Effect of Termination. 
 5.1 Base Salary, Etc.
Upon the termination of the Executive’s employment pursuant to Section 4 hereof, the Company shall pay the Executive (i) the Base Salary payable to him under Section 3 through the last day of his actual employment by the Company,
(ii) any bonus for the immediately preceding fiscal year that is due and owed to the Executive that remains unpaid, and (iii) the value of any accrued but unused vacation accrued to the date of termination of employment. 

  
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 5.2 Additional Benefits. 

(a)(i) If the employment of the Executive terminates (i) by the Executive for Good Reason pursuant to Section 4.2, or (ii) by
the Company without Cause pursuant to Section 4.4 the Company shall, subject to the Executive’s compliance with Section 5.2(c) below: (A) pay to the Executive, in equal monthly installments in accordance with its normal payroll
practices, over a one year period (the “One Year Continuation Period”), as compensation for the Executive’s loss of employment, an aggregate amount equal to the total of one times the Base Salary in effect at the time of termination;
(B) immediately vest the Executive’s RSUs; and (C) continue health and dental benefits through COBRA for the Executive and his family at a level commensurate with such benefits at the time of termination for a period of one year
following such termination, and the Company shall pay an amount equivalent to the Company portion of health care premiums for the COBRA premiums for such benefits until earlier of one year after termination or such time as the Executive becomes
eligible for substantially similar benefits from another employer, after which time the Executive will be eligible to receive the maximum benefits permitted under COBRA less the number of months paid by the Company to be paid by the Executive. 

(a)(ii) If, within 12 months after a Change in Control (except, for the avoidance of doubt, the Merger) that satisfies the requirements of
Treas. Reg. § 1.409A-3(i)(5), the employment of the Executive terminates (i) by the Executive for Good Reason pursuant to Section 4.2, or (ii) by the Company without Cause pursuant to Section 4.4, the Company shall, in lieu
of the payments and benefits otherwise to be provided under Section 5.2(a)(i) and subject to the Executive’s compliance with Section 5.2(c) below: (A) pay to the Executive in equal monthly installments in accordance with its
normal payroll practices, over an 18 month period (the “Continuation Period”), as compensation for the Executive’s loss of employment, an aggregate amount equal to 1.5 times the Base Sa1ary in effect at the time of termination;
(B) provide full vesting with respect to Executive’s then outstanding unvested equity-based incentive awards and such equity-based incentive awards or instruments shall, to the extent exercisable, remain exercisable by the Executive for
the 18 month period following termination (or if earlier, until the expiration of the equity-based incentive award), provided that the vesting shall not accelerate the distribution of shares underlying equity-based incentive awards if such
acceleration would trigger taxation under Section 409A(a)(l)(B); and (C) continue health and dental benefits through COBRA for the Executive and his family at a level commensurate with such benefits at the time of

  
 7 

 
termination for an 18 month period following such termination and the Company shall pay the COBRA premiums for such benefits during until the earlier of 18 months after termination or such time
as the Executive becomes eligible for substantially similar benefit from another employer, after which time the Executive will be eligible to receive the maximum benefits permitted under COBRA less the number of months paid by the Company to be paid
by the Executive. 
 (b) If the Executive terminates his employment without Good Reason, or his employment is terminated for Cause, the
Company will, at the request of the Executive (or his estate), continue the Executive’s and his family’s health and dental benefits commensurate with those in effect upon such termination for up to 18 months or such longer period as may be
allowed by law or the applicable plan following such termination, and the Executive (or his estate) shall pay the premiums therefor in accordance with COBRA. 

(c) Executive will be paid the compensation and benefits in Section 5.2(a)(i)(A) and (C) or 5.2(a)(ii)(A) and (C) ratably in
accordance with regular payroll cycles of the Company commencing within 90 days following the date on which his employment ends. In order to receive such compensation and benefits, the Executive must execute a separation agreement and release of
claims in favor of the Company (on the form (Company’s then standard separation and release agreement) to be provided at such time by the Company, the “Release”), and it must become binding no later than 90 days following the date his
employment ends. After the Release becomes binding, he will be paid the compensation and benefits ratably in accordance with regular payroll cycles of the Company (starting with the first payroll period that begins after the Release is binding),
provided that if the 90th day falls in the calendar year following the year in which employment ends, the payments will begin no earlier than the first payroll period of such later calendar year.
The first payroll payment will include a make-up payment for the portion of the severance period that elapsed between the date when employment ended and the payroll period in which payments begin. The payments may be delayed by six months, as
described in Section 10 of this Agreement. 

  
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 5.3 No Mitigation. Following any termination of the Executive’s employment hereunder, the
Executive shall not be obligated to seek other employment or take any other action by way of mitigation of the amounts payable to the Executive under any of the provisions of his Agreement, and such amounts shall not be reduced whether or not the
Executive obtains other employment. 
 5.4 Entire Benefits, Etc. The obligation of the Company to make payments to the Executive under this
Section 5 of his Agreement is expressly conditioned upon the Executive’s continued full performance of his obligations under Sections 6 and 8 of this Agreement. The Executive recognizes that, except as expressly provided in this Agreement,
the Exceptive shall not be entitled to any other compensation or benefits from the Company following termination of his employment. 
 6. Non-Compete. 

(a) For a period of 12 months (or 18 months, in the case of a termination of employment within 12 months after a Change in Control (except, for
the avoidance of doubt, the Merger)) after the termination of the Executive’s employment with the Company, the Executive will not: 

(i) as an individual proprietor, partner, stockholder, officer, director, executive, director, investor, lender or in any other capacity
whatsoever (other than as the holder of not more than 1% of the total outstanding stock of any publicly traded company or 5% of any privately held company and not in any other capacity), engage in any business throughout the world that directly
competes with the business engaged in by the Company or any of its subsidiaries at the time of the Executive’s termination; or 
 (ii)
directly or indirectly recruit, solicit or hire any person who is then an employee of the Company or any of its subsidiaries. 
 (b)
Executive acknowledges and agrees that the Company’s business is global in nature due to the types of products and services it provides and that it is reasonable for the Company to define the geographic location in the manner set forth above.
Executive also acknowledges that the Company is in the business of providing business process outsourcing services which include customer relationship management and other services. Notwithstanding that agreement, if this Section 6 is found by
any court of competent jurisdiction to be 

  
 9 

 
unenforceable because it extends for too long a period of time or over too great a range of activities or in too broad a geographic area, it shall be interpreted to extend only over the maximum
period of time, range of activities or geographic area as to which it may be enforceable. 
 (c) The restrictions contained in this
Section 6 and in Section 8 are necessary for the protection of the business and goodwill of the Company and its subsidiaries and are considered by the Executive to be reasonable for such purpose. The Executive agrees that any breach of
this Section 6 or Section 8 will cause the Company and its subsidiaries substantial and irrevocable damage and therefore, in the event of any such breach, in addition to such other remedies which may be available, the Company and its
subsidiaries shall have the right to seek specific performance and injunctive relief. 
 7. Change in Control means: 

(a) any individual, entity or group (within the meaning of Section 13(d)(3) or 14(d)(2) of the Securities Exchange Act of 1934, as amended
(the “Exchange Act”)) (a “Person”) becomes the beneficial owner (within the meaning of Rule 13d-3 promulgated under the Exchange Act) of 20% or more of either (A) the then-outstanding
shares of common stock of the Company (the “Outstanding Company Common Stock”) or (B) the combined voting power of the then-outstanding voting securities of the Company entitled to vote generally in the election of directors (the
“Outstanding Company Voting Securities”); provided, however, that, for purposes of this Section 7(a), the following acquisitions shall not constitute a Change in Control: (i) any acquisition directly from the Company,
(ii) any acquisition by the Company, (iii) any acquisition by any employee benefit plan (or related trust) sponsored or maintained by the Company or any affiliated Company or (iv) any acquisition pursuant to a transaction that
complies with Sections 7(c)(1), 7(c)(2) and 7(c)(3); 
 (b) individuals who, as of the date hereof, constitute the Board (the
“Incumbent Board”) cease for any reason to constitute at least a majority of the Board; provided, however, that any individual becoming a director subsequent to the date hereof whose election, or nomination for election by the
Company’s stockholders, was approved by a vote of at least a majority of the directors then comprising the Incumbent Board shall be considered as though 

  
 10 

 
such individual was a member of the Incumbent Board, but excluding, for this purpose, any such individual whose initial assumption of office occurs as a result of an actual or threatened election
contest with respect to the election or removal of directors or other actual or threatened solicitation of proxies or consents by or on behalf of a Person other than the Board; 

(c) consummation of a reorganization, merger, statutory share exchange or consolidation or similar transaction involving the Company or any of
its subsidiaries, a sale or other disposition of all or substantially all of the assets of the Company, or the acquisition of assets or securities of another entity by the Company or any of its subsidiaries (each, a “Business
Combination”), in each case unless, following such Business Combination, (1) all or substantially all of the individuals and entities that were the beneficial owners of the Outstanding Company Common Stock and the Outstanding Company
Voting Securities immediately prior to such Business Combination beneficially own, directly or indirectly, more than 50% of the then-outstanding shares of common stock (or, for a non-corporate entity, equivalent securities) and the combined voting
power of the then-outstanding voting securities entitled to vote generally in the election of directors (or, for a non-corporate entity, equivalent governing body), as the case may be, of the entity resulting from such Business Combination
(including, without limitation, an entity that, as a result of such transaction, owns the Company or all or substantially all of the Company’s assets either directly or through one or more subsidiaries) in substantially the same proportions as
their ownership immediately prior to such Business Combination of the Outstanding Company Common Stock and the Outstanding Company Voting Securities, as the case may be, (2) no Person (excluding any entity resulting from such Business
Combination or any employee benefit plan (or related trust) of the Company or such entity resulting from such Business Combination) beneficially owns, directly or indirectly, 20% or more of, respectively, the then-outstanding shares of common stock
(or, for a non-corporate entity, equivalent securities) of the entity resulting from such Business Combination or the combined voting power of the then-outstanding voting securities of such entity, except to the extent that such ownership existed
prior to the Business Combination, and (3) at least a majority of the members of the board of directors (or, for a non-corporate entity, equivalent governing body) of the entity resulting from such Business Combination were members of the
Incumbent Board at the time of the execution of the initial agreement or of the action of the Board providing for such Business Combination; or 

  
 11 

 (d) approval by the stockholders of the Company of a complete liquidation or dissolution of the
Company. 
 8. Proprietary Information. 
 (a)
Executive agrees that all information and know-how, whether or not in writing, of a private, secret or confidential nature concerning the Company’s business or financial affairs (collectively, “Proprietary Information”) is and shall
be the exclusive property of the Company. By way of illustration, but not limitation, Proprietary Information may include inventions, products, technologies, web based portals or internet algorithms, processes, methods, techniques, formulas,
compositions, compounds, projects, developments, plans, research data, financial data, personnel data, computer programs, and customer and supplier lists. Executive will not disclose any Proprietary Information to others outside the Company or use
the same for any unauthorized purposes without written approval by the Chief Executive Officer of the Company, either during or after his employment, unless and until such Proprietary Information has become public knowledge without fault by the
Executive, provided, however, that nothing herein shall prevent the Executive from disclosing Proprietary Information to another party, in the ordinary course of business, pursuant to a non-disclosure agreement between the Company and such other
party. 
 (b) Executive agrees that all files, technology, patents, copyrights, letters, memoranda, reports, articles, books, records, data,
web-based analyses or reports, sketches, drawings, laboratory notebooks, program listings, or other written, photographic, or other tangible material containing Proprietary Information, whether created by the Executive or others, which shall come
into his custody or possession, shall be and are the exclusive property of the Company to be used by the Executive only in the performance of his duties for the Company. 

(c) Executive agrees that his obligation not to disclose or use information, know-how and records of the types set forth in paragraphs
(a) and (b) above, also extends to such types of information, know-how, records and tangible property of customers of the Company, customers or suppliers to the Company or other third parties who may have disclosed or entrusted the same to
the Company or to the Executive in the course of the Company’s business. 
 9. Intentionally left blank 

  
 12 

 10. Section 409A. 

(a) Subject to this Section 10, payments or benefits under Section 5 shall begin only upon the date of a “separation from
service” of the Executive (determined as set forth below) which occurs on or after the termination of the Executive’s employment. The following rules shall apply with respect to distribution of the payments and benefits, if any, to be
provided to the Executive under Section 5, as applicable: 
 (i) It is intended that each installment of the payments and benefits
provided under Section 5 shall be treated as a separate “payment” for purposes of Section 409A of the Code and the guidance issued thereunder (“Section 409A”). Neither the Company nor the Executive shall have the right
to accelerate or defer the delivery of any such payments or benefits except to the extent specifically permitted or required by Section 409A. 

(ii) If, as of the date of the “separation from service” of the Executive from the Company, the Executive is not a “specified
employee” (within the meaning of Section 409A), then each installment of the payments and benefits shall be made on the dates and terms set forth in Section 5. 

(iii) If, as of the date of the “separation from service” of the Executive from the Company, the Executive is a “specified
employee” (within the meaning of Section 409A), then: 
 (1) Each installment of the payments and benefits due under
Section 5 that, in accordance with the dates and terms set forth herein, will in all circumstances, regardless of when the separation from service occurs, be paid within the Short-Term Deferral Period (as hereinafter defined) and shall be
treated as a short-term deferral within the meaning of Treasury Regulation Section 1.409A-l(b)(4) to the maximum extent permissible under Section 409A. For purposes of this Agreement, the “Short-Term Deferral Period” means the
period ending on the later of the 15th day of the third month following the end of the Executive’s tax year in which the separation from service occurs and the 15th day of the third month following the end of the Company’s tax year in which the separation from service occurs; and 

  
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 (2) Each installment of the payments and benefits due under Section 5 that is not described
in Section 10(a)(iii)(1) and that would, absent this subsection, be paid within the six-month period following the “separation from service” of the Executive from the Company shall not be paid until the date that is six months and one
day after such separation from service (or, if earlier, the Executive’s death), with any such installments that are required to be delayed being accumulated during the six-month period and paid in a lump sum on the date that is six months and
one day following the Executive’s separation from service and any subsequent installments, if any, being paid in accordance with the dates and terms set forth herein; provided, however, that the preceding provisions of this sentence shall not
apply to any installment of payments and benefits if and to the maximum extent that such installment is deemed to be paid under a separation pay plan that does not provide for a deferral of compensation by reason of the application of Treasury
Regulation 1.409A-1(b)(9)(iii) (relating to separation pay upon an involuntary separation from service). Any installments that qualify for the exception under Treasury Regulation Section 1.409A-1(b)(9)(iii) must be paid no later than the last
day of the Executive’s second taxable year following the taxable year in which the separation from service occurs. 
 (b) The
determination of whether and when a separation from service of the Executive from the Company has occurred shall be made and in a manner consistent with, and based on the presumptions set forth in Treasury Regulation Section 1.409A-1(h). Solely
for purposes of this Section 10, “Company” shall include all persons with whom the Company would be considered a single employer under Section 414(b) and 414(c) of the Code. 

(c) All reimbursements and in-kind benefits provided under this Agreement shall be made or provided in accordance with the requirements of
Section 409A to the extent that such reimbursements or in-kind benefits are subject to Section 409A. The Company will pay or reimburse business expenses in accordance with its policies but, assuming proper substantiation, no later than the
last day of the calendar year following the calendar year in which the relevant expense was incurred. This Section 10(c) will, among other sections, apply to payments and reimbursements of expenses under Sections 3.4, 3.5, 3.6, 3.7, and 5. 

  
 14 

 (d) The parties agree that if any provision of this Agreement would subject Executive to
any additional tax or interest under Section 409A, the parties will cooperate to reform such provision and that the Company may reform any such provision unilaterally, provided, that in the event of any such unilateral reform by the Company,
the Company shall (x) maintain, to the maximum extent practicable, the original intent of the applicable provision without subjecting Executive to such additional tax or interest and (y) not incur any additional compensation expense as a
result of such reformation. Notwithstanding the foregoing, to the extent that this Agreement or any payment or benefit hereunder is determined not to comply with Section 409A, then neither the Company, its Board, nor any of its designees,
agents, or employees will be liable to the Executive or any other person for any actions, decisions, or determinations made under the Agreement or for any resulting adverse tax consequences. 

11. Section 280G. Anything contained in this Agreement to the contrary notwithstanding, if the payment of any payment or benefit includible in the
calculation of “parachute payments” under Section 280G of the Internal Revenue Code of 1986, as amended (the “Code”) would render any payments or other benefits to the Executive subject to the excise tax imposed by
Section 4999 of the Code, then the Executive’s “parachute payments” shall be reduced to an amount such that the aggregate of any amounts otherwise payable to or benefits to be received by the Executive that are includible in the
computation of “parachute payments” does not exceed 2.99 times the “base amount” as defined in Section 280G of the Code. In order to avoid imposition of additional tax and interest on the Executive under Section 409A,
such reduction shall be made first from payments or other benefits that are not “nonqualified deferred compensation” subject to Section 409A and, if such reduction is insufficient to satisfy the preceding sentence, then from all the
remainder of such payments or other benefits pro-rata. A nationally recognized accounting firm selected and paid for by the Company shall be responsible for making this calculation, and shall make its determination in writing, which shall be binding
on the Company and the Executive absent clear or manifest error. 
 12. Notices. All notices required or permitted under this Agreement shall be in writing
and shall be deemed effective upon personal delivery or upon deposit in the United States Post Office, by registered or certified mail, postage prepaid, addressed, in the case of the Company, to 

  
 15 

 
the address shown above or its most current corporate headquarters address to the attention of the Chief Executive Officer, or, in the case of the Executive, his most recent known address as
disclosed to the Company or other such address as he so discloses to the Company, or at such other address or addresses as either party shall designate to the other in accordance with this Section 12. 

13. Withholding. All payments made by the Company under this Agreement shall be reduced by any tax or other amounts required to be withheld by the Company
under applicable law. 
 14. Entire Agreement. This Agreement, together with any other agreement and instruments referred to herein, constitutes the entire
agreement between the parties and supersedes all prior agreements and understandings, whether written or oral, relating to the subject matter of this Agreement. 

15. Amendment. This Agreement may be amended or modified only by a written instrument executed by both the Company and the Executive. 

16. Governing Law. This Agreement shall be construed, interpreted and enforced in accordance with the laws of the State of Ohio. 

17. Successors and Assigns; This Agreement shall be binding upon and inure to the benefit of both parties and their respective successors and assigns,
including any Company with which or into which the Company may be merged or which may succeed to its assets or business; provided, however, that the obligations of the Executive are personal and shall not be assigned by him. 

18. Miscellaneous. 
 18.1 No delay or omission by
the Company in exercising any right under this Agreement shall operate as a waiver of that or any other right. A waiver or consent given by the Company on any one occasion shall be effective only in that instance and shall not be construed as a bar
or waiver of any right on any other occasion. 

  
 16 

 18.2 The captions of the sections of this Agreement are for convenience of reference only and in
no way define, limit or affect the scope or substance of any section of this Agreement. 
 18.3 This Agreement may be executed in separate
counterparts, each of which is deemed to be an original and all of which taken together constitute one and the same agreement. 
 18.4 In
case any provision of this Agreement shall be invalid, illegal or otherwise unenforceable, the validity, legality and enforceability of the remaining provisions shall in no way be affected or impaired thereby. 

[Remainder of the Page Intentionally Left Blank] 

  
 17 

 IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the day and year set
forth above. 
  

			
	CONVERGYS CORPORATION.
		
	By:	 	  

	Name:	 	
	Title:	 	
	
	EXECUTIVE:
		
	By:	 	  

	Name:	 	Brian Delaney

  
 18

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