Document:

Exodus Communications, Inc. Internet Data Center Services Agreement

 Exhibit 10.6 
  
 EXODUS COMMUNICATIONS, INC. 
  
 INTERNET DATA CENTER
SERVICES AGREEMENT 
  
 THIS
INTERNET DATA CENTER SERVICES AGREEMENT (this “Agreement”) is made effective as of the Submission Date (6- 30, 1998) indicated in the initial Internet Data
Center Services Order Form accepted by Exodus, by and between Exodus Communications, Inc. (“Exodus”) and the customer identified below (“Customer”). 
  
 PARTIES: 
  

			
	CUSTOMER NAME:	  	BUY.COM INC.
		
	ADDRESS:	  	 21 BROOKLINE
 ALISO VIEJO, CA
92656

		
	PHONE:	  	949-425-5200
		
	FAX:	  	949-425-5257

  

			
	EXODUS COMMUNICATIONS, INC.
	2650 San Tomas Expressway
	Santa Clara, CA 95051
	Phone:	  	(408) 346-2200
	Fax:	  	(408) 346-2206

  

	1.	INTERNET DATA CENTER SERVICES. 

  
 Subject to the terms and conditions of this Agreement, during the term of this Agreement, Exodus will provide to Customer the services
described in the Internet Data Center Services Order Form(s) (“IDC Services Order Form(s)”) accepted by Exodus, or substantially similar services if such substantially similar services would provide Customer with substantially
similar benefits (“Internet Data Center Services”). All IDC Services Order Forms accepted by Exodus are incorporated herein by this reference, each as of the Submission Date indicated in such form. 
  

	2.	FEES AND BILLING. 

  
 2.1 Fees. Customer will pay all fees due according to the IDC Services Order Form(s). 
  
 2.2 Billing Commencement. Billing for Internet Data Center Services, other than Setup Fees, indicated in the initial
IDC Services Order Form shall commence on the earlier to occur of (i) the “Installation Date” indicated in the initial IDC Services Order Form, regardless of whether Customer has commenced use of the Internet Data Center Services, unless
Customer is unable to install the Customer Equipment and/or use the Internet Data Center Services by the Installation Date due to the fault of Exodus, then billing will not begin until the date Exodus has remedied such fault and (ii) the date the
“Customer Equipment” (Customer’s computer hardware and other tangible equipment, as identified in the Customer Equipment List which is incorporated herein by this reference) is placed by Customer in the “Customer
Area” (the portion(s) of the Internet Data Centers, as defined in Section 3.1 below, made available to Customer hereunder for the placement of Customer Equipment) and is operational All Setup Fees will be billed upon receipt of a Customer
signed IDC Services Order Form. In the event that Customer orders additional Internet Data Center Services, billing for such services shall commence on the date Exodus first provides such additional Internet Data Center Services to Customer or as
otherwise agreed to by Customer and Exodus. 
  
 2.3 Billing and
Payment Terms. Customer will be billed monthly in advance of the provision of Internet Data Center Services, and payment of such fees will be due within thirty (30) days of the date of each Exodus invoice. All payments will be made in U.S.
dollars. Late payments hereunder will accrue interest at a rate of one and one-half percent (1 1⁄2%) per month, or the highest rate allowed by applicable law, whichever is lower. If in its judgment Exodus determines that Customer is not
creditworthy or is otherwise not financially secure, Exodus may, upon written notice to Customer, modify the payment terms to require full payment before the provision of Internet Data Center Services or other assurances to secure Customer’s
payment obligations hereunder. 
  
 2.4 Taxes. All payments
required by this Agreement are exclusive of all national, state, municipal or other governmental excise, sales, value-added, use, personal property, and occupational taxes, excises, withholding taxes and obligations and other levies now in force or
enacted in the future, all of which Customer will be responsible for and will pay in full, except for taxes based on Exodus’ net income. 
  

	3.	CUSTOMER’S OBLIGATIONS. 

  
 3.1 Compliance with Law and Rules and Regulations. Customer agrees that Customer will comply at all times with all applicable laws and regulations
and Exodus’ general rules and regulations relating to its provision of Internet Data Center Services, as updated by Exodus from time to time (“Rules and Regulations”). Customer acknowledges that Exodus exercises no control
whatsoever over the content of the information passing through its sites containing the Customer Area and equipment and facilities used by Exodus to provide Internet Data Center Services (“Internet Data Centers”), and that it is the
sole responsibility of Customer to ensure that the information it transmits and receives complies with all applicable laws and regulations. 
  
 3.2 Customer’s Costs. Customer agrees that it will be solely responsible, and at Exodus’s request will reimburse Exodus, for all costs
and expenses (other than those included as part of the Internet Data Center Services and except as otherwise expressly provided herein) it incurs in connection with this agreement. 
  
 3.3 Access and Security. Customer will be fully responsible for any charges, costs, expenses (other than those
included in the Internet Data Center Services) and third party claims that may result from its use of, or access to, the Internet Data Centers and/or the Customer Area including but not limited to any unauthorized use of any access devices provided
by Exodus hereunder. Except with the advanced written consent of Exodus, Customer’s access to the Internet Data Centers will be limited solely to the individuals identified and authorized by Customer to have access to the Internet Data Centers
and the Customer Area in accordance with this Agreement, as identified in the Customer Registration Form, as amended from time to time, which is hereby incorporated by this reference (“Representatives”). 
  
 3.4 [***] 
  
 3.5 Insurance. 
  
 (a)
Minimum Levels. Customer will keep in full force and effect during the term of this Agreement: (i) comprehensive general liability insurance in an amount not less than [***] per occurrence for bodily injury and property damage; (ii)
employer’s liability insurance in an amount not less than [***] per occurrence; and (iii) workers’ compensation insurance in an amount not less than that required by applicable law. Customer also agrees that it will, and will be solely
responsible for ensuring that its agents (including contractors and subcontractors) maintain, other insurance at levels no less than those required by applicable law and customary in Customer’s and its agents’ industries. 
  
 (b) Certificates of Insurance. Prior to installation of any Customer
Equipment in the Customer Area, Customer will furnish Exodus with certificates of insurance which evidence the minimum levels of insurance set forth above. 
  
 (c) Naming Exodus as an Additional Insured. Customer agrees that prior to the installation of any Customer Equipment, Customer will cause its
insurance provider(s) to name Exodus as an additional insured and notify Exodus in writing of the effective date thereof. 
  

	4.	CONFIDENTIAL INFORMATION. 

  
 4.1 Confidential Information. Each party acknowledges that it will have access to certain confidential information of the other party concerning
the other party’s business, plans, customers, technology and products, including the terms and conditions of this Agreement (“Confidential Information”). Confidential Information will include, but not be limited to, each
party’s proprietary software and customer information. Each party agrees that it will not use in any way, for its own account or the account of any third party, except as expressly permitted by this Agreement, nor disclose to any third party
(except as required by law or to that party’s attorneys, accountants and other advisors as reasonably necessary), any of the other party’s Confidential Information and will take reasonable precautions to protect the confidentiality of such
information. 
  
 4.2 Exceptions. Information will not be
deemed Confidential Information hereunder if such information: (i) is known to the receiving party prior to receipt from the disclosing party directly or indirectly from a source other than one having an obligation of confidentiality to the
disclosing party; (ii) becomes known, (independently of disclosure by the disclosing party) to the receiving party directly or indirectly from a source other than one having an obligation of confidentiality to the disclosing party; (iii) becomes
publicly known or otherwise ceases to be secret or confidential, except through a breach of this Agreement by the receiving party; or (iv) is independently developed by the receiving party. 
  

	5.	REPRESENTATIONS AND WARRANTIES. 

  

5.1 Warranties by Customer. 
  
 (a) Customer Equipment. Customer represents and warrants that it owns or has the legal right and authority, and will continue to own or maintain
the legal right and authority during the term of this Agreement, to place and use the Customer Equipment as contemplated by this Agreement. Customer further represents and warrants that its placement, arrangement and use of the Customer Equipment in
the Internet Data Centers complies with the Customer Equipment Manufacturer’s environmental and other specifications. 
  
 (b) Customer’s Business. Customer represents and warrants that Customer’s services, products, materials, data, information and Customer
Equipment used by Customer in connection with this Agreement as well as Customer’s and its permitted customers’ and users’ use of the Internet Data Center Services (collectively, “Customer’s Business”) does not
as of the Installation Date, and will not during the term of this Agreement operate in any manner that would violate any applicable law or regulation. 
  
 (c) Rules and Regulations. Customer has read the Rules and Regulations and represents and warrants that Customer and Customer’s Business are
currently in full compliance with the Rules and Regulations, and will remain so at all times during the term of this Agreement. 

	[***] 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 Page 1 

 (d) Breach of Warranties. In the event of any breach, or reasonably anticipated breach, of any of
the foregoing warranties, in addition to any other remedies available at law or in equity, Exodus will have the right immediately, in Exodus’ sole discretion, to suspend any related Internet Data Center Services if deemed reasonably necessary
by Exodus to prevent any harm to Exodus and its business. 
  
 5.2
Warranties and Disclaimers by Exodus. 
  
 5.2(a) Service Level Warranty. [***] 
  
 (b) No Other Warranty. EXCEPT
FOR THE EXPRESS WARRANTY SET OUT IN SUBSECTION (a) ABOVE, THE INTERNET
DATA CENTER SERVICES ARE PROVIDED ON AN “AS IS” BASIS, AND
CUSTOMER’S USE OF THE INTERNET DATA CENTER SERVICES IS AT ITS
OWN RISK. EXODUS DOES NOT MAKE, AND HEREBY DISCLAIMS, ANY AND ALL
OTHER EXPRESS AND/OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT AND
TITLE, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR
TRADE PRACTICE. EXODUS DOES NOT WARRANT THAT THE INTERNET DATA CENTER
SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR COMPLETELY SECURE. 
  
 (c) Disclaimer of Actions Caused by and/or Under the
Control of Third Parties. EXODUS DOES NOT AND CANNOT CONTROL THE FLOW OF DATA TO
OR FROM EXODUS” INTERNET DATA CENTERS AND OTHER PORTIONS OF THE
INTERNET. SUCH FLOW DEPENDS IN LARGE PART ON THE PERFORMANCE OF
INTERNET SERVICES PROVIDED OR CONTROLLED BY THIRD PARTIES. AT TIMES, ACTIONS
OR INACTIONS CAUSED BY THESE THIRD PARTIES CAN PRODUCE SITUATIONS IN
WHICH EXODUS’ CUSTOMERS’ CONNECTIONS TO THE INTERNET (OR PORTIONS THEREOF)
MAY BE IMPAIRED OR DISRUPTED. ALTHOUGH EXODUS WILL USE COMMERCIALLY REASONABLE
EFFORTS TO TAKE ACTIONS IT DEEMS APPROPRIATE TO REMEDY AND AVOID SUCH
EVENTS, EXODUS CANNOT GUARANTEE THAT THEY WILL NOT OCCUR. ACCORDINGLY, EXODUS
DISCLAIMS ANY AND ALL LIABILITY RESULTING FROM OR RELATED TO SUCH
EVENTS. 
  

	6.	LIMITATIONS OF LIABILITY. 

  
 6.1 Personal Injury. EACH REPRESENTATIVE AND ANY OTHER
PERSONS VISITING THE INTERNET DATA CENTERS DOES SO AT ITS OWN RISK
AND EXODUS ASSUMES NO LIABILITY WHATSOEVER FOR ANY HARM TO SUCH
PERSONS RESULTING FROM ANY CAUSE OTHER THAN EXODUS’ GROSS NEGLIGENCE OR
WILLFUL MISCONDUCT RESULTING IN PERSONAL INJURY TO SUCH PERSONS DURING SUCH
A VISIT. 
  
 6.2 Damage to
Customer Equipment or Business. [***] 
  
 6.3
Exclusions. [***] 
  
 6.4 Maximum Liability.
[***] 
  
 6.5 Customer’s Insurance. Customer
agrees that it will not pursue any claims against Exodus for any liability Exodus may have under or relating to this Agreement until Customer first makes claims against Customer’s insurance provider(s) and such insurance provider(s) finally
resolve(s) such claims. 
  
 6.6 Basis of the Bargain; Failure
of Essential Purpose. Customer acknowledges that Exodus has set its prices and entered into this Agreement in reliance upon the limitations of liability and the disclaimers of warranties and damages set forth herein, and that the same form an
essential basis of the bargain between the parties. The parties agree that the limitations and exclusions of liability and disclaimers specified in this Agreement will survive and apply even if found to have failed of their essential purpose.

  

	7.	INDEMNIFICATION. 

  
 7.1 Exodus’ Indemnification of Customer. Exodus will indemnify, defend and hold Customer harmless from and against any and all costs,
liabilities, losses, and expenses (including, but not limited to, reasonable attorneys’ fees) (collectively, “Losses”) resulting from any claim, suit, action, or proceeding (each, an “Action”) brought against
Customer alleging (i) the infringement of any third party registered U.S. copyright or issued U.S. patent resulting from the provision of Internet Data Center Services pursuant to this Agreement (but excluding any infringement contributorily caused
by Customer’s Business or Customer Equipment) and (ii) personal injury to Customer’s Representatives from Exodus’s gross negligence or willful misconduct. 
  
 7.2 Customer’s Indemnification of Exodus. Customer will indemnify, defend and hold Exodus, its affiliates and
customers harmless from and against any and all Losses resulting from or arising out of any Action brought by or against Exodus, its affiliates or customers alleging: (a) with respect to the Customer’s Business: (i) infringement or
misappropriation of any intellectual property rights; (ii) defamation, libel, slander, obscenity, pornography, or violation of the rights of privacy or publicity; or (iii) spamming or any other offensive, harassing or illegal conduct or violation of
the Rules and Regulations; (b) any damage or destruction to the Customer Area, the Internet Data Centers or the equipment of Exodus or any other customer by Customer or Representative(s) or Customer’s designers; or (e) any other damage arising
from the Customer Equipment or Customer’s Business. 
  
 7.3
Notice. Each party will provide the other party prompt written notice upon of the existence of any such event of which it becomes aware, and an opportunity to participate in the defense thereof. 
  

	8.	TERM AND TERMINATION. 

  
 8.1 Term. This Agreement will be effective for a period of one (1) year from the Installation Date, unless earlier terminated according to the
provisions of this Section 8. The Agreement will automatically renew for additional terms of one (1) year each. 
  
 8.2 Termination. 
  
 (a) For Convenience. 
  
 (i) By Customer During First Thirty Days. Customer may terminate this Agreement for convenience by providing written notice to
Exodus at any time during the thirty (30) day period beginning on the Installation Date. 
  
 (ii) By Either Party. Either party may terminate this Agreement for convenience at any time effective after the first
(1st) anniversary of the Installation Date by providing ninety (90) days’ prior written notice to the other
party at any time thereafter. 
  
 (b) For Cause. Either
party will have the right to terminate this Agreement if: (i) the other party breaches any material term or condition of this Agreement and fails to cure such breach within thirty (30) days after receipt of written notice of the same, except in the
case of failure to pay fees, which must be cured within five (5) days after receipt of written notice from Exodus; (ii) the other party becomes the subject of a voluntary petition in bankruptcy or any voluntary proceeding relating to insolvency,
receivership, liquidation, or composition for the benefit of creditors; or (iii) the other party becomes the subject of an involuntary petition to bankruptcy or any involuntary proceeding relating to insolvency, receivership, liquidation, or
composition for the benefit of creditors if such petition or proceeding is not dismissed within sixty (60) days of filing. 
  
 8.3 No Liability for Termination. Neither party will be liable to the other for any termination or expiration of this Agreement in accordance with
its terms. 
  
 8.4 Effect of Termination. Upon the
effective date of expiration or termination of this Agreement: (a) Exodus will immediately cease providing the Internet Data Center Services; (b) any and all payment obligations of Customer under this Agreement will become due immediately; (c)
within thirty (30) days after such expiration or termination, each party will return all Confidential Information of the other party in its possession at the time of expiration or termination and will not make or retain any copies of such
Confidential Information except as required to comply with any applicable legal or accounting record keeping requirement; and (d) Customer will remove from the Internet Data Centers all Customer Equipment and any of its other property within the
Internet Data Centers within five (5) days of such expiration or termination and return the Customer Area to Exodus in the same condition as it was on the Installation Date, normal wear and tear excepted. If Customer does not remove such property
within such five-day period, Exodus will have the option to (i) move any and all such property to secure storage and charge Customer for the cost of such removal and storage, and/or (ii) liquidate the property in any reasonable manner. 

 
 8.5 Customer Equipment or Security. In the event that Customer
fails to pay Exodus all amounts owed Exodus under this Agreement when due, Customer agrees that upon written notice, Exodus may take possession of any Customer Equipment and store it, at Customer’s expense, until taken in full or partial
satisfaction of any lien or judgment, all without being liable to prosecution or for damages. 
  
 8.6 Survival. The following provisions will survive any expiration or termination of the Agreement: Sections 2, 3, 4, 5, 6, 7, 8 and 9. 
  

	9.	MISCELLANEOUS PROVISIONS. 

  
 9.1 Force Majeure. Except for the obligations to pay money, neither party will be liable for any failure or delay in its performance under this
Agreement due to any cause beyond its reasonable control, including act of war, acts of God, earthquake, flood, embargo, riot, sabotage, labor shortage or dispute, governmental act or failure of the Internet, provided that the delayed party; (a)
gives the other party prompt notice of such cause and (b) uses its reasonable commercial efforts to correct promptly such failure or delay in performance. 
  
 9.2 No Lease. This Agreement is a services agreement and is not intended to and will not constitute a lease of any real or personal property.
Customer acknowledges and agrees that (i) it has been granted only a license to occupy the Customer Space and use the Internet Data Centers and any equipment provided by Exodus in accordance with this Agreement, (ii) Customer has not been granted
any real property interest in the Customer Space or Internet Data Centers, and (iii) Customer has no rights as a tenant or otherwise under any real property or landlord/tenant laws, regulations or ordinances. For good cause, including the exercise
of any rights under Section 8.5 above, Exodus may suspend the right of any Representative or other person to visit the Internet Data Centers. 
  
 9.3 Marketing. Customer agrees that Exodus may refer to Customer by trade name and trademark and may briefly describe Customer’s Business, in
Exodus’ marketing materials and web site. Customer hereby grants Exodus a license to use any Customer trade names and trademarks solely in connection with the rights granted to Exodus pursuant to this Section 9.3. 
  
 9.4 Government Regulations. Customer will not export, re-export,
transfer, or make available, whether directly or indirectly, any regulated item or information to anyone outside the U.S. in connection with this Agreement without first complying with all export control laws and regulations which may be imposed by
the U.S. Government and any boundary or organization of nations within whose jurisdiction Customer operates or does business. 
  
 9.5 Non-Solicitation. During the period beginning on the Installation Date and ending on the first anniversary of the termination or expiration of
this Agreement in accordance with its terms, Customer agrees that it will not, and will ensure that its affiliates do not, directly or indirectly, solicit or attempt to solicit for employment any persons employed by Exodus during such period.

  
 9.6 Governing Law; Dispute Resolution, Severability,
Waiver. This Agreement is made under and will be governed by and construed in to accordance with the laws of the State of California (except that body of law controlling conflicts of law) and specifically 

	[***] 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 Page 2 

 excluding from application to this Agreement that law known as the United Nations Conventions on the International Sale
of Goods. Any dispute relating to the terms, interpretation or performance of this Agreement (other than claims for preliminary injunctive relief or other pro-judgment remedies) will be resolved at the request of either party through binding
arbitration. Arbitrations will be conducted in Santa Clara County, California, under the rules and procedures of the Judicial Arbitration and Mediation Society (“JAMS”). The parties will request that JAMS appoint a single arbitrator
possessing knowledge of online services agreements; however the arbitration will proceed even if such a person is unavailable. In the event any provision of this Agreement is held by a tribunal of competent jurisdiction to be contrary to the law,
the remaining provisions of this Agreement will remain in full force and effect. The waiver of any breach or default of this Agreement will not constitute a waiver of any subsequent breach or default and will not act to amend or negate the rights of
the waiving party. 
  
 9.7 Assignment Notices. Customer may
not assign its rights or delegate its duties under this Agreement either in whole or in part without the prior written consent of Exodus, except that Customer may assign this Agreement in whole as part of a corporate reorganization, consolidation,
merger, or sale of substantially all of its assets. Any attempted assignment or delegation without such consent will be void. Exodus may assign this Agreement in whole or part. This Agreement will bind and insure to the benefit of each party’s
successors and permitted assigns. Any notice or communication required or permitted to be given hereunder may be delivered by hand, deposited with an overnight courier, sent by confirmed facsimile, or mailed by registered or certified mail, return
receipt requested, postage prepaid, in each case to the address of the receiving party indicated on the signature page hereof, or at such other address as may hereafter be furnished in writing by either party hereto to the other. Such notice will be
deemed to have been given as of the date it is delivered, mailed or sent, whichever is earlier. 
  
 9.8 Relationship of Parties. Exodus and Customer are independent contractors and this Agreement will not establish any relationship of partnership,
joint venture, employment, franchise or agency between Exodus and Customer. Neither Exodus nor Customer will have the power to bind the other or incur obligations on the other’s behalf without the other’s prior written consent, except as
otherwise expressly provided herein. 
  
 9.9 Entire Agreement:
Counterparts. This Agreement, including all documents incorporated herein by reference, constitutes the complete and exclusive agreement between the parties with respect to the subject matter hereof, and supersedes and replaces any and all prior
or contemporaneous discussions, negotiations, understandings and agreements, written and oral, regarding such subject matter. This Agreement may be executed in two or more counterparts, each of which will be deemed an original, but all of which
together shall constitute one and the same instrument. 
  
 Customer’s and
Exodus’ authorized representatives have read the foregoing and all documents incorporated therein and agree and accept such terms effective as of the date first above written. 
  

									
	 CUSTOMER
	 	 	 	 EXODUS COMMUNICATIONS, INC.

					
	 Signature:
	 	 /s/ Robb Brock
	 	 	 	 Signature:
	 	 /s/ Sue Irvine

					
	 Print Name:
	 	 Robb Brock
	 	 	 	 Print Name:
	 	 Sue Irvine

					
	 Title:
	 	 VP Information Services
	 	 	 	 Title:
	 	 Contracts Mgr.

  

 Page 3 

 Order Form 
  

													
	Customer	 	 	 	 	 	 	  	Bill To	 	 	  	 
						
	 	 	Buy.Com	 	 	 	 	  	Buy.Com	  	 
	 	 	BUY001	 	 	 	 	  	85 Enterprise	  	 
	 	 	 	 	 	 	 	  	Suite 100	  	 
	 	 	 	 	 	 	 	  	ALISO VIEJO, CA 92658	  	 
	 	 	 	 	 	 	 	  	USA	  	 
							
	Quote Date:	 	 May 19, 2004
	 	Revision:	 	   1
	  	IDC:	 	IRVINE	  	Payment Terms: Net 30
	Form #:	 	 1-1O2OER
	 	Through:	 	   5/18/2004
	  	Sales Person:	 	Dan Corona	  	Kimberly Fox
	Valid From:	 	 3/5/2004
	 	 	 	 	  	Order Status:	 	Final	  	 
	Partner	 	 	 	 	 	 	  	 	 	 	  	 
					
	 	 	Purchase Order No. No PO Required	  	 	 	 	  	 
						
	 	 	 Requested Service Date:
	 	 06/04/2004
	  	Initial Term:	 	12 Months	  	 

  
 [***]  

	[***] 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 Order Form Terms and Conditions: 
  

	(1)	Customer hereby orders and SAVVIS, Inc. (“SAVVIS”) hereby agrees to provide the services, hardware and/or software described in this Order Form (collectively, “the
Services”). 

  

	(2)	THE SERVICES ARE PROVIDED PURSUANT TO THE TERMS AND CONDITIONS OF THIS ORDER FORM AND THE TERMS AND CONDITIONS OF THE FOLLOWING SAVVIS DOCUMENTS: 

  

	 	a)	Service Addenda, including Specification Sheet(s) and/or Statement(s) of Work assigned by Customer and SAVVIS. 

  

	 	b)	The appropriate services agreement between Customer and SAVVIS whether it be a Master Services Agreement, Internet Data Center Services Agreement, Global Services Agreement, End
User Agreement and/or Professional Services Agreement. 

  

	(3)	The Customer representative signing below hereby acknowledges and agrees that in the event that Customer does not issue a purchase order prior to the requested service date, this
Order Form shall serve as Customer’s purchase order. Customer further acknowledges that any additional or conflicting terms and conditions contained in Customer’s purchase order shall not be applicable to the services to be provided
hereunder, even if SAVVIS uses such purchase order for invoicing purposes. 

  

	(4)	Customer will not be bound by this Order Form until it has been signed by an authorized representative of Customer. Acceptance of the Order Form is subject to SAVVIS credit
approval. 

  

	(5)	In the event that the conditions required to achieve an Installation Date for the Services (i) have not occurred within ninety (90) days of Customer’s signature of this Order
Form; (ii) SAVVIS has not caused a material delay in the installation process; and (iii) the parties have not agreed in writing otherwise, then SAVVIS has the right to charge Customer a fee equivalent to one (1) month recurring charges as set forth
in this Order Form (or ten percent (10%) of the aggregate annualized value of the Order Form in the event a material portion of the Services do not contain monthly recurring charges) in accordance with billing procedures in the applicable services
agreement. This charge represents a reasonable approximation of SAVVIS’ sales, operational and administrative expenses and costs associated with provisioning the Services to the Customer prior to the Installation Date. 

 

	(6)	The Customer representative signing below hereby acknowledges and agrees that (a) Customer shall have ten (10) business days from the date that Customer verbally accepts the newly
installed services to return to SAVVIS an executed Customer Acceptance Form (“CAF”) confirming acceptance or delivery of the services on the CAF (“the CAF Services”); (b) in the event Customer does not return the CAF to SAVVIS in
accordance with this paragraph, a SAVVIS customer representative will speak with Customer in an attempt to resolve outstanding issues relating to the acceptance of the CAF Services; (c) if Customer fails to submit an executed CAF within five (5)
days after speaking with the SAVVIS customer representative regarding any uninstalled CAF Services, SAVVIS may terminate the CAF Services; and (d) in the event SAVVIS terminates the CAF Services due to Customer’s failure to accept the services
in writing, Customer will be charged and Customer agrees to pay, for any and all setup fees, de-installation fees or charges for the services terminated in accordance with this paragraph. 

  

	(7)	 THERE ARE IMPORTANT TERMS AND CONDITIONS, WARRANTY DISCLAIMERS, LIABILITY LIMITATIONS AND SERVICE DESCRIPTIONS CONTAINED IN THE APPLICABLE SERVICES AGREEMENT AND
SERVICE ADDENDA (INCLUDING SPECIFICATION SHEETS AND/OR STATEMENTS OF WORK). DO NOT SIGN THIS ORDER FORM BEFORE YOU HAVE READ ALL THE TERMS OF THE APPLICABLE SERVICES AGREEMENT AND SERVICE ADDENDA (INCLUDING SPECIFICATION SHEETS AND/OR STATEMENTS OF
WORK) THAT PERTAIN TO THIS ORDER. YOUR SIGNATURE BELOW INDICATES THAT YOU HAVE READ THE TERMS OF THIS ORDER FORM AND THE ADDITIONAL TERMS IN THE APPLICABLE 

  

	 	 
SERVICES AGREEMENT AND SERVICE ADDENDA (INCLUDING SPECIFICATION SHEETS AND/OR STATEMENTS OF WORK), AND AGREE TO BE BOUND BY THEM.

  

									
	CUSTOMER	 	 	 	SAVVIS, Inc.
					
	Signature:	 	 /s/ Roger Andelin
	 	 	 	Signature:	 	 /s/ James Mori

					
	 Print Name:
	 	 Roger Andelin
	 	 	 	 Print Name:
	 	 James Mori

					
	 Title:
	 	 CIO
	 	 	 	 Title:
	 	 EVP General Manager Americas

					
	 Date:
	 	 5/21/04
	 	 	 	 Date:
	 	 1/24/05

  

  
 SAVVIS, INC.

  
 MASTER SERVICES AGREEMENT 
  
 ORDER FORM AMENDMENT 
  
 This amendment (the “Amendment”) to the SAVVIS, Inc. Master Services Agreement
Order Form number 1-1020ER shall amend this Order Form and shall be executed by the parties at the same time as the Order Form and shall be effective on the same date as the Order Form. This Amendment is provided here solely because the language
stated on the Order Form is hard coded into the Siebel software and has character limits on language that can be added to it, which prevents the detail provided below being added directly on to the Order Form document. 
  
 Section (5) of the Order Form Terms and Conditions shall be deleted. 
  
 For purposes of clarity, the reference in Section 2(b) to “The appropriate services
agreement between Customer and SAVVIS” refers to that certain “Exodus Communications, Inc. Internet Data Center Services Agreement” between the parties and dated June 30, 1998. 
  
 [***] 
  
 In the event of
inconsistencies between the Agreement, the Order Form and this Amendment, the terms and conditions of this Amendment shall be controlling. Unless specifically modified or changed by the terms of this Amendment, all terms and conditions of the
Agreement and the Order Form shall remain in effect and shall apply fully as described and set forth in the Agreement. 
  
 IN WITNESS WHEREOF, the parties hereto have executed this Amendment by causing their duly authorized representatives to sign below as of the day and year
first above written. 
  

									
	SAVVIS, Inc.	 	 	 	Customer:
					
	Signature:	 	 /s/ Roger Andelin
	 	 	 	Signature:	 	 /s/ James Mori

					
	 Print Name:
	 	 Roger Andelin
	 	 	 	 Print Name:
	 	 James Mori

					
	 Title:
	 	 CIO
	 	 	 	 Title:
	 	 EVG General Manager America

  
 Master Services Agreement Order
Form Amendment 
 Confidential and Proprietary 
 Buy.com Final 

	[***] 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission.Master Services Agreement Dated April 5, 2004

  
 Exhibit 10.7

  
 MASTER SERVICE AGREEMENT 
  
 This Service Agreement (“Agreement”) is hereby made and entered into
this 5th day of April, 2004 between and among BUY.COM with offices located at 85 Enterprise, Ste. 100, Aliso Viejo, CA 92656 (“Client”) and vCustomer Corporation, a Washington corporation, with offices located at 520 Kirkland Way,
Kirkland, Washington, 98033 (“Supplier”). Client and Supplier are also referred to herein as a “party” or collectively as “parties.” 
  
 RECITALS 
  
 WHEREAS, Client is an e-tailer who sells books, cell phones and services, computer hardware and software, electronics, DVDs, music, toys and more. 
  
 WHEREAS, Supplier has considerable experience and capabilities in handling the tasks
involved in providing customer service and technical support. 
  
 WHEREAS,
Client wishes to retain the benefit of Supplier’s experience and capabilities by utilizing certain services of Supplier; and 
  
 WHEREAS, Supplier agrees to supply Client with its experience and capabilities of its staff to perform the services set forth herein and Client agrees to use such
services; 
  
 AGREEMENT 
  
 NOW THEREFORE, in consideration of the covenants, conditions, and
mutual promises set forth herein the parties hereby agree as follows: 
  

	1.	Supplier Scope of Services. Supplier agrees to use its best efforts to provide customer service and technical support for all Client customers via voice, e-mail and
chat. Contact support services shall include, but are not limited to, information gathering, problem definition and resolution, record generation and database edits as reasonably required for the prompt completion of the services specified in the
Agreement in accordance with the requirements set forth in the Agreement. Supplier agrees to provide all material, equipment, facilities and labor as mutually agreed upon for the prompt completion of the services specified in the Agreement in
accordance with the requirements set forth in the Agreement. All services shall be provided in the Supplier’s India facilities. 

  

	2.	Client Responsibilities. In order for Supplier to fulfill its obligations under this Agreement, it is necessary that Client cooperates and assists Supplier in
Supplier’s performance of its obligations under this Agreement. Therefore, Client agrees to perform in a timely fashion its responsibilities set forth herein in this Agreement. Client agrees to provide the following: 

 
 a) Client agrees to provide Supplier with an accurate call arrival
forecast to assist in appropriate staffing. Supplier shall participate with Client in the development 

  

 1 

 
of these forecasts, with Supplier providing historical data and Client providing new product and promotional information that would affect volumes.

  
 b) Client shall provide all Client products, technical
information, troubleshooting guidelines, manuals, knowledgebase and literature necessary to support the services specified in this Agreement (“Client Materials”). Furthermore, Client may provide the distributor access to Client’s
proprietary system, network and/or tools (“Client Systems and Tools”) for the sole purpose of Supplier’s performance of the services hereunder. With respect to Supplier’s access to and use of the Client Systems and Tools,
Supplier agrees to follow and properly clear such procedures as may be reasonably established by Client from time to time regarding access to and use of the Client Systems and Tools, and Supplier will (i) allow only a single person who is an
authorized employee of Client to use each account and password provided by Client to Supplier; (ii) take full responsibility for all employee generated errors that occur under such accounts; (iii) use best available means according to industry
standards to ensure that employees and approved contractors of Supplier access the Client Systems and Tools solely through the authorized and proper use of such accounts and passwords; and (iv) maintain, and ensure that its employees and approved
subcontractors treat and maintain all accounts and passwords as Client Confidential Information in accordance with the provisions of Section 15. Any Client Materials and/or Client Systems and Tools made accessible to Supplier are made accessible
solely for Supplier’s internal use in performing the services set forth in this Agreement, and may not be disclosed, resold, leased, sublicensed or distributed, accessed or used for any other purpose (including, without limitation, on an ASP
basis). Such Client Materials and Client Systems and Tools are and shall remain the sole property of Client and must be returned to Client upon termination of this Agreement. 
  
 c) Client agrees to provide technical and customer service training to Supplier’s trainer(s) and provide supporting
training materials as required. With respect to the foregoing, Client, at its cost, including travel expenses (capped at $1000), shall provide a “train the trainer” course for as long as reasonably necessary for the Supplier to receive the
information from Client to a maximum of 2 Supplier employees who will be responsible for training all other Supplier employees and approved subcontractors, and a single course annual follow-up for such trainors. Such course will be presented at
Client’s Aliso Viejo, California facility or via telephone, Web or video conferencing at Client’s discretion. All training is subject to the provisions of Section 11 of this Agreement (“Training”). 
  

	3.	 Supplier Responsibilities. Supplier represents and warrants that it will provide to Client its services in a good and workmanlike manner and as set
forth in this Agreement in accordance with the best available means within industry standards. Supplier represents and warrants to Client that Supplier has the capacity to fully perform its services, and that Supplier will perform such services in
accordance with the Specifications agreed between Supplier and Client and documented in Exhibit A. Supplier will complete integration and be fully prepared to launch all services by 

  

 2 

	 	 
June 4, 2004 if client has already provided information pursuant to 2(b) and 2(c). Supplier will follow Client’s reasonable directions given from time
to time in connection with such integration, and Supplier will cooperate with Client and provide such technical assistance and support that is from time to time during the integration phase reasonably requested by Client, at no additional charge.

  

	4.	Term of Contract. Subject to the provisions of Section 5 of this Agreement (“Termination”), this Agreement shall commence April 1, 2004 (“Effective
Date”) and continue in full force for a minimum of one (1) year from the Effective Date. Either party may provide written notice indicating their intention to terminate this Agreement at least sixty (60) days prior to end of the initial one
(1) year term. If neither party does so, this Agreement shall automatically renew for an additional one (1) year term, and thereafter shall expire unless renewed in writing by the parties. 

  

	5.	Termination. Notwithstanding the provisions of Section 4 of this Agreement, this Agreement may be terminated by either party at any time (i) for the other party’s
material breach, upon at least thirty (30) days notice and a reasonable opportunity to cure, or (ii) upon the other party’s bankruptcy, insolvency, general assignment for the benefit of creditors, or ceasing to do business in the normal course.
In addition, Client may terminate this Agreement at any time and without cause by providing sixty (60) days prior written notice to Supplier. Upon expiration or termination of this Agreement (except termination by Client under this Section 5, in
which case Client may choose such option in its sole discretion), the Supplier must continue to provide support to Client for a period of ninety (90) days thereafter. Both parties shall mutually agree to ramp down the agents to zero (0) within this
ninety (90) day period. Upon completion of such ninety (90) day period, each party shall return all Confidential Information (as defined in Section 15 of this Agreement) of the other party, and Supplier shall fully cooperate with Client to
facilitate the prompt transfer of all applicable equipment, information, data or other records. The Client and Supplier will also confirm that all moneys owed are collected by either party. No termination of this Agreement shall affect any
party’s claim with respect to a breach of this Agreement prior to its termination. 

  

	6.	Pricing. See Exhibit A-Pricing Schedule 

  

	 	1.	Client agrees to pay Supplier an amount equal to the pricing agreed upon in the Pricing schedule (See Exhibit A). This pricing includes all services provided by Supplier pursuant to
this Agreement, and is Supplier’s sole compensation for all services rendered under this Agreement. [***]

  

	 	2.	Payment Terms. Supplier invoices to Client shall be based on calendar months and are payable within thirty (30) days of invoice (Net 30 Days).

	[***]	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 3 

	 	a)	Within ten (10) days from the close of each calendar month, Supplier agrees to provide an invoice for actual billing from the previous month. 

  

	 	b)	In the event of a dispute between Client and Supplier concerning fees, Client must provide a reasonable justification in writing for any invoice disputes within thirty (30) days
from the date Client notifies Supplier of the dispute. If no satisfactory resolution is achieved after 30 days from Client’s notification to Supplier of the dispute, the parties will submit their dispute to mediation. Client will continue to
remit to Supplier all amounts not in dispute within the normal payment terms established in this Agreement 

  

	 	c)	All amounts payable to Supplier by Client shall be in United States currency (USD), unless otherwise specifically provided in accordance with this Agreement. Client may setoff such
amounts by any amounts owed by Supplier to Client hereunder. 

  

	 	d)	Payment method will be in the form of company check, bank draft or bank wire. Bank wire is the preferred method of payment by the Supplier. 

  

	 	e)	All amounts due hereunder do not include any taxes, duties, tariffs or other governmental charges or expenses imposed in connection with this Agreement, and Supplier shall be
responsible for payment of all sales, use, excise, value-added or similar tax, fee, tariff or duty arising in connection with this Agreement (including without limitation, any penalties and interest levied on any of the activities conducted or
payments made hereunder) and that are not based on Client’s net income. [***] 

  

	7.	Forecasting.  

  
 Client shall be responsible for providing Supplier with at least [***] rolling call volume forecast each week (Saturday through Friday) that is used for
planning purposes only. [***] Both parties understand that forecasting is not an exact science and that actual call volumes will vary from call forecasts. 
  
 However, if volumes fall below the committed forecast levels, then Client will be billed the [***] of the Committed Forecast. For the purposes of the
[***] calculation, the active Customer Service Representative minutes is equal to the Customer Service Representative call Average Handling Time (AHT) multiplied by the number of Committed Forecast calls. 
  
 Supplier is required to meet the minimum staffing level required to meet the
forecast provided by the Client. 

	[***]	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 4 

	8.	Supplier Staffing. Supplier agrees to provide the following staff for support during the hours of operation described in Exhibit A 

  

	 	a)	Supplier agrees to appoint one dedicated staff member (Account Manager) to coordinate day-to-day operations who will (i) have the authority to act for Supplier and to make
Supplier-binding decisions with respect to this Agreement unless otherwise limited herein; (ii) submit material and information requests to Client; (iii) provide access to Supplier’s staff to answer questions; and (iv) provide schedules and
plans to Client for Client’s review and/or approval. 

  

	 	(i)	Supplier agrees to recruit and assign technically adept, skilled, customer-service oriented agents dedicated to support Client. All agents shall be trained and certified (and shall
maintain any additional training and certification requirements during the term of this Agreement) to the extent necessary for agents to provide such services in accordance with industry standards. Participation is required in ongoing sales
promotions offered by Client. All agents are expected to encourage and facilitate the sale of Client products to customers. Client requires that all agents will support all products and all types of contacts. In the case where more than one product
is supported, the technicians may be organized, into specialized teams whose members are uniquely trained to support a particular product. In this case, cross training shall occur as appropriate to ensure efficiency and effectiveness in handling
contact spikes and to adjust for changes in Client’s business. The following agent skills are desired: 

  

	 	(ii)	Completed college degree; 

  

	 	(iii)	Technical aptitude; 

  

	 	(iv)	Customer Service aptitude 

  

	 	(v)	U.S.-English Langauge aptitude 

  

	 	(vi)	U.S. Cultural training and conflict resolution aptitude 

  

	 	b)	Supplier agrees to have a dedicated quality assurance staff consisting of one team lead employee and one monitor per 15 agents. 

  

	 	c)	Any additional headcount will be approved by Client. 

  

	 	d)	 Supplier shall not use any subcontractors to perform work under this Agreement unless expressly authorized by Client in advance and in writing, with such
authorization at the sole discretion of Client. In the event Client authorizes Supplier’s use of a subcontractor, prior to the time such subcontractor commences any work under this Agreement, Supplier shall ensure that each such subcontractor
executes such documents as required herein and as Client may reasonably request in order to further the purposes of this Agreement. Supplier will: (i) ensure that each such subcontractor will 

  

 5 

	 	 
comply with Supplier’s covenants and representations relating to such subcontractor’s performance of any of Supplier’s obligations hereunder,
(ii) take full responsibility for such subcontractor’s performance; (iii) acknowledge Client as an express third party beneficiary in all agreements with the subcontractor relating to its performance under this Agreement; and (iv) indemnify,
defend and hold Client harmless from and against all third-party claims, demands, suits, actions, judgments, costs and liabilities arising from or relating to any such subcontractor’s failure to comply with the foregoing. Supplier shall be
responsible for any breach or violation of this Agreement made by any personnel or approved contractor, and Client shall be entitled to seek damages or other appropriate remedies directly against Supplier when the conduct of Supplier’s
personnel or approved contractors breaches or violates any of the terms of this Agreement. 

  

	 	e)	If for any reason Client is not satisfied with any particular Supplier agent, Client shall have the right to identify such agent, and its concerns regarding such agent, to Supplier.
If such agent does not improve his/her performance within fifteen (15) days following such notice, Client may request the removal of such agent, and Supplier will ensure the immediate removal of such agent. 

  

	9.	Technology. Supplier will use Supplier provided system tools to provide voice support services. 

  

	 	a)	This provision will not apply to: 

  

	 	1.	Outages that are due to any Force Majeure events as set forth in Section 21. 

  

	 	2.	Outages related to Client’s system or network not being accessible to Supplier. 

  

	 	3.	In case of power failure, disaster, or other problems, the contact center operations will remain operational or as stable as possible while proceeding in accordance with an
established recovery plan. All contact center operational equipment including switches, network hardware and agent computers must be protected with an uninterruptible power supply (“UPS”) sufficient to carry the load of the contact center
during any power outage. This UPS capability must be in place prior to commencement of services. During the term of this Agreement, Supplier shall maintain and provide disaster recovery services as outlined in the Disaster Recovery Plan that is
attached as Exhibit C. 

  

	 	b)	Client will provide all U.S. telecommunications, equipment and services necessary to support the Client Systems and Tools; Provided that Client shall not be responsible for any U.S.
telecommunications, equipment and/or services required by Supplier to perform the services contemplated hereunder. 

  

 6 

	 	c)	Supplier will provide all network and telecommunications for supporting client programs and performing the services hereunder, including, without limitation, all related access and
usage charges between Supplier’s US co-location and India. 

  

	 	d)	Supplier agrees to participate in Client’s knowledge management program, which includes new content contribution and usage. 

  

	 	e)	Supplier agrees to provide sufficient rack space to accommodate Client termination equipment, i.e. CSU/DSUs, routers and supporting power equipment including UPS.

  

	 	f)	Supplier agrees to provide desktop computer systems adequate to successfully operate all Client systems provided and any other systems deemed necessary for each agent. The specific
requirements will be reviewed annually and updates made if necessary to ensure the successful agent experience. The current minimum requirements for the desktop computer system for each technician are as follows: Pentium III 300 megahertz
(equivalent) or greater, 128 MB RAM, 15” VGA color monitor and ability to operate Client product(s) being supported. Network Infrastructure is required to provide connectivity to allow the proper and quick operation of the database
software, e-mail, Internet and other programs necessary to perform the required tasks. 

  

	10.	Facilities. Supplier agrees to provide a dedicated work area sufficient to allow productive and effective work and to foster good communication. Work areas for mentors
or other technical advisors shall be co-mingled with those of the agents, allowing for the free flow of information and knowledge. Supervisor workstations shall be close to the agents, allowing the supervisor continual access to the agents and to
the work being performed. 

  

	11.	Training. All training required by this Agreement and associated costs to include agent-training time will be provided by Supplier, unless otherwise specified in this
Agreement, or otherwise agreed to by both parties in writing. Training requirements are: 

  

	 	a)	Customer service skill (Supplier provides at no cost); 

  

	 	b)	Basic networking knowledge (Supplier provides at no cost); 

  

	 	c)	New product/procedure or developmental training each month for each staff member. (Supplier provides at no cost). 

  

 7 

	12.	Quality. Supplier agrees to conduct quality monitoring of all contact center agents. Associated procedures shall be consistent with programs established by Client to
ensure Client’s corporate quality needs are met. 

  

	 	a)	Conference calls will be coordinated weekly during the first three months following the launch of the services and bi-monthly thereafter in which individuals from Client and
Supplier monitor customer contacts for the purposes of calibrating the quality monitoring system and to ensure that Supplier is assessing quality of service consistent with Client standards as indicated by the quality monitoring system. Scores below
the minimum agreed on mark require action plans and reports on progress. 

  

	 	b)	Supplier agrees to provide recommendations to improve the efficiency and effectiveness of the operation. Supplier will proactively provide all information regarding product quality
and service to Client in order to optimize product quality and service. 

  

	 	c)	Supplier will provide Client the ability to use real time monitoring tools facilitated by use of the public internet, within 60 days of signing the agreement. Client will provide a
modern class workstation PC equipped with Windows XP with a minimum 128kps of internet bandwidth available for this application. 

  

	13.	Service Levels Requirements. Supplier hereby represents and warrants that it will perform the services in accordance with Service Levels and volume based pricing as
specified in Exhibit A and as mutually agreed to in writing in the future. Supplier shall, during the term of this Agreement, (a) identify industry best practices and ways and means to continuously improve the Service Levels (“Improved
Practices”), (b) timely advise Client of such Improved Practices, and (c) at Client’s sole discretion, implement such Improved Practices at Client’s cost to improve the Service Levels and to benefit Client either operationally or
financially. 

  

	14.	Management Reporting. Supplier agrees to maintain records and provide daily/weekly/monthly/quarterly reports by contact mode showing accessibility, quality,
productivity, staffing and other important business performance indicators in a format to be provided by Client. Supplier agrees to provide the following reports to Client: 

  

	 	a)	Daily, weekly, monthly and quarterly reports to Client, formats and information to be determined; 

  

	 	b)	Quality monitoring reports; 

  

	 	c)	Weekly updates outlining operational performance and management issues; 

  

 8 

	 	d)	Supplier will host a Quarterly Business Review summarizing performance and management issues. Supplier will deliver the information in a formal presentation to Client management;
and 

  

	 	e)	Attached Exhibit B sets forth specific requirements for the foregoing reports as well as additional reports currently required. 

  

	15.	Confidentiality. Supplier acknowledges that all electronic files, hard copy documentation, technical or non-technical information or know-how relating to Client’s
product, knowledge base, customer information, and customer databases and other materials (“Confidential Information”) received and/or maintained by Supplier with respect to the services specified in this Agreement are confidential
and proprietary to Client and its business. All Confidential Information shall remain at all times the sole property of Client. Client will exclusively own all user data and information collected, disclosed, used, or otherwise learned in connection
with this Agreement (“User Information”). Supplier hereby represents and warrants that it (a) will not use any of the User Information other than as solely required to perform the services, including, without limitation, for internal
quality assurance purposes, and (b) shall at all times comply with the privacy policy for the applicable web site. Notwithstanding anything else herein, all User Information, Client Materials, the Client Systems and Tools, the Client IP and
Improvements, Work Product and all information relating to the foregoing shall be the Confidential Information of Client. 

  
 Supplier agrees to preserve the confidentiality of all Confidential Information and shall neither disclose nor make use of Confidential Information,
except under the express terms of this Agreement. 
  
 Supplier
may disclose Confidential Information as required by governmental or judicial order, provided that Supplier shall give Client written notice of the order within twenty four (24) hours of Supplier’s receipt thereof. To the extent that any
protective order has been issued with respect to disclosure of any Confidential Information, Supplier shall comply with all terms of such order. 
  
 Client shall have the right to inspect and audit all Confidential Information maintained by Supplier upon not less than twenty-four (24) hours’ prior
notice to Supplier. Client shall further have the right to receive, by e-mail transmission to Client’s designee within twenty-four (24) hours of request, any electronic file maintained by Supplier under this Agreement. 
  
 Supplier agrees to return to Client all Confidential Information received or
maintained by Supplier under this Agreement within ten (10) days of any request by Client; otherwise, not later than ten (10) days of termination of this Agreement. 
  

	16.	 No License. Nothing in this Agreement is intended to grant any rights to Supplier under any patent, copyright, trademark, trade name, mask work or
other proprietary right of Client, nor shall this Agreement grant Supplier any rights in or to 

  

 9 

	 	 
the Confidential Information. Supplier agrees to not reverse engineer, disassemble or decompile any products, prototypes, software or other tangible objects
that embody the Confidential Information of Client and that are provided to, or otherwise obtained by, Supplier hereunder. Nothing in this Agreement shall limit or restrict the rights of Client to assert infringement or other intellectual property
claims against Supplier. 

  

	 	17.	Proprietary Rights. Client shall be the sole and exclusive owner of any technology created, acquired, owned or licensed by Client (including, without limitation, all
Client Materials and the Client Systems and Tools), and any modifications, improvements or derivative works that are suggested, reduced to practive, developed or created by, or on behalf of, Supplier (either alone or jointly with others) in
connection with its performance of this Agreement (“Client IP and Improvements”). Supplier acquires no right to transfer, assign, license or otherwise exploit in any manner any portion of Client IP and Improvements for any purpose
whatsoever. All right, title, and interest in and to the data or materials produced, created, developed or reduced to practice by, or on behalf of, Supplier (either alone or jointly with others) in the performance of the services called for in this
Agreement (“Work Product”) shall remain or become the property of Client and will be treated as Confidential Information of Client. For purposes of clarity, Work Product shall not include (a) any technology, materials, software or other
items developed, created, acquired or licensed by Supplier prior to its performance of work under this Agreement or that is developed, created, acquired or licensed by Supplier completely apart from this Agreement and without use of any Client
Confidential Information (“Supplier IP”), and (b) the Chat Tool and Email Management System and modifications thereto created by, or on behalf of, Supplier in the performance of the services called for in this Agreement. Supplier hereby
irrevocably assigns and agrees to irrevocably assign all rights, title and interest that Supplier has or may acquire in the Client IP and Improvements and in the Work Product; and if Supplier cannot assign, as a matter of law, any of the foregoing
rights, Supplier hereby waives and agrees not to assert such rights against Client. If use of any portion of any of the Client Materials, Client Systems and Tools, Work Product or any Client IP and Improvements requires or includes any Supplier IP,
and with resepect to the Chat Tool and Email Management System during the term of this Agreement, Supplier grants to Client a royalty-free, worldwide, fully paid-up, perpetual, irrevocable, non-exclusive license in and to such Supplier IP, and to
the Chat Tool and Email Management System, with full rights to sublicense, except for the Chat Tool and Email Management System, which may be used on behalf of BuyServices’ services clients but must at all times remain on Buy.com and
BuyServices servers, solely in connection with use of any of the Work Product or Client IP and Improvements. With regard to e-mail & chat management tools used in conjunction with Client programs, Supplier shall ensure all tools are at least
comparable in quality and performance to current tool(s). 

  
 Supplier hereby represents and warrants that: (a) all third-party software or other technology (“Third Party IP”) shall not be incorporated in, or required for use of, any Work Product unless expressly agreed to by Client in
advance and in writing, and (b) to 

  

 10 

 
the extent that Supplier includes any Third Party IP in any Work Product without such prior written consent of Client, Supplier shall acquire, at its sole
expense, all rights in and to such Third Party IP to allow Client to fully use, practice, sell, offer for sale, distribute, copy and generally fully commercialize the Work Product anywhere in the world. 
  

	18.	Warranty Disclaimers. EXCEPT FOR THE EXPRESS WARRANTIES PROVIDED IN THIS AGREEMENT, NEITHER PARTY MAKES ANY OTHER EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING
WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS OF EITHER PARTY’S WORK OR PRODUCT FOR ANY PARTICULAR PURPOSE. NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY, OR TO ANY THIRD PARTY, FOR ANY CONSEQUENTIAL, INCIDENTAL, OR
SPECIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOST PROFITS) INCURRED BY EITHER PARTY AS A RESULT OF ANY BREACH BY EITHER PARTY ARISING FROM OR RELATED TO THIS AGREEMENT, EXCEPT FOR INDEMNIFICATION AND CONFIDENTIALITY OBLIGATIONS HEREUNDER.

  

	19.	Indemnification. Supplier agrees to indemnify, hold harmless, and, upon Client’s request, defend Client and Client’s affiliates, subsidiaries, directors,
officers, employees, agents and independent contractors from and against all claims, charges, causes of action of any type (whether administrative, regulatory, at law or in equity), liabilities, damages, losses, costs and expenses, including but not
limited to interest, penalties, reasonable attorneys’ fees and costs of suit, arising out of or in connection with: 

  

	 	(i)	Supplier’s (or any of its subcontractor’s) failure to fulfill any term of this Agreement, or any allegation, claim or demand, which if true, would constitute
Supplier’s (or any of its subcontractor’s) breach of any term, condition, covenant, representation or warranty under this Agreement; 

  

	 	(ii)	Supplier’s (or any of its subcontractor’s) failure to comply with any applicable Federal or foreign, or state or local law, statute, regulation or ordinance;

  

	 	(iii)	Supplier’s (or any of its subcontractor’s) failure to maintain the confidentiality of Confidential Information; 

  

	 	(iv)	Supplier’s (or any of its subcontractor’s) negligent acts or failure to act; 

  

	 	(v)	Supplier’s tax obligations under Section 6; and/or 

  

	 	(vi)	Supplier’s illegal or negligent use of its (or any of its subcontractor’s) processes, tools and methods used in performing the services hereunder (including, without
limitation, patent, copyright and trademark infringement, missapropriation of trade secrets, and other infringements of intellectual property rights) 

  
 provided that, Supplier shall not be obligated to indemnify Client to the extent that any such claims (excluding item
(ii), (v) and (vi) above) arise solely because Supplier was acting at Client’s express, specific written instructions. Supplier shall not enter 

  

 11 

 
into any stipulation or settlement that in any manner admits liability of Client or imposes any obligation on Client. 
  

	20.	Amendments, Modifications and Supplements. No amendment, modification or supplement to this Agreement will be binding on the parties hereto, unless such amendment,
modification or supplement; (1) is in writing, signed by an authorized representative of both parties, and; (2) incorporates this Agreement by reference and identifies the specific sections or clauses contained herein which are amended, modified or
supplemented or indicates that the material is new. The term “this Agreement” shall be deemed to include any future amendments, modifications and supplements. 

  

	21.	General Provisions. 

  

	 	a)	Press Releases. Any news release, public announcement, or other publicity pertaining to this Agreement or association of the parties with respect to the subject of
this Agreement shall be subject to prior written approval of both parties 

  

	 	b)	Applicable Laws. Client agrees to cooperate and comply with any applicable laws or regulations that require Supplier to retain copies of or disclose any Client data or
information; provided that such information shall remain Confidential Information and Supplier shall use its best efforts to limit any required disclosure and Supplier shall assist Client to obtain confidential treatment at Client’s expense and
allow Client to participate in the proceeding. 

  

	 	c)	No Agency or Partnership. This Agreement is not intended to create any relationship other than Supplier as independent contractor performing services covered by this
Agreement. Neither party is a partner or legal representative of the other for any purpose whatsoever. The persons provided by each party shall be deemed solely that party’s employees and shall be under the sole and exclusive direction and
control of that party. They shall not be considered employees of the other party for any purpose. 

  

	 	d)	Independent Contractors. Each party shall remain an independent contractor with respect to the other and shall be responsible for compliance with all laws, rules and
regulations involving, but not limited to, employment of labor, hours of labor, health and safety, working conditions and payment of wages. Each party shall also be responsible for payment of taxes, including federal, state and municipal taxes,
chargeable or assessed with respect to its employees. Each party shall indemnify the other for any loss, damage, liability, claim, demand or penalty that may be sustained by reason of its failure to comply with this provision.

  

	 	e)	 Entire Agreement. This Agreement contains the entire agreement between the parties with the exception of its Exhibits, which are incorporated herein.
This Agreement shall supersede all prior agreements and understandings between the parties with respect to the subject matter hereof. To the extent that any provision contained in any other document incorporated as part of this Agreement is 

  

 12 

	 	 
inconsistent or conflicts with this Agreement, the provisions of this Agreement shall control. This Agreement may be amended only in writing signed by both
parties. 

  

	 	f)	Compliance with Laws. Both parties agree to comply with all federal, state, local laws and regulations that are applicable to the services to be provided herein.
Supplier agrees to notify Client promptly and provide copies of any notices or other communication, whether oral or written, from or to any government agency or non-governmental entity with respect to notices of non-compliance or alleged
non-compliance with any applicable federal, state or local laws relating to any activities contemplated under this Agreement. In performing the services set forth in this Agreement, Supplier hereby respresents and warrants that it (a) is a
corporation, validly existing and in good standing under the laws of the State of Washington, and has all requisite corporate power and authority to execute, deliver and perfom its obligations under this Agreement, (b) has obtained and will maintain
any any license, consent, permit, approval or authorization of any person or entity, or any notice to any person or entity, the granting of which is required by any law, rule or regulation relating to Supplier’s business or the provision of the
services provided hereunder, and (c) will comply with the U.S. Foreign Corrupt Practices Act and all export laws, restrictions, national security controls and regulations of the United States, India and other applicable foreign agency or authority,
and not to export or re-export, or allow the export or re-export of, any Client Materials, Client Systems and Tools, User Information or any other Confidential Information of Client, or any copy or direct product of any of the foregoing in violation
of any such restrictions, laws or regulations. Supplier shall be responsible for any fines and penalties arising from Supplier’s noncompliance with any law, legislative enactment or regulatory requirement applicable to Supplier’s business
or its provision of such services, except to the extent such noncompliance was caused by Client. 

  

	 	g)	Notices. Any notice, which may be or is required, to be given under this Agreement shall be written. All written notices shall be sent by registered or certified mail,
postage prepaid, return receipt requested or by any other prepaid delivery method, which is traceable. A fax notice does not constitute receipt of notice and must be followed by written notice. All such notices shall be deemed to have been given
when received or properly addressed to the attention of a party’s General Counsel and Supplier’s CEO at the address set forth above. 

  

	 	h)	Governing Law. The validity, interpretation, and performance of this Agreement shall be governed by the laws of the State of California, without regard to its laws on
the conflicts of laws, and without regard to the United Nations Convention on Contracts for the International Sale of Goods or any other international law or treaty. The parties hereby submit to the sole and exclusive personal jurisdiction of, and
agree that any dispute and cause of action with respect to or arising under this Agreement shall be brought in the United States District Courts, or the state courts of the State of California. 

  

 13 

	 	i)	Waiver. Failure of either party to exercise its rights under this Agreement shall not be construed as a waiver thereof and shall not prevent said party from thereafter
enforcing strict compliance with any of the terms of this Agreement. 

  

	 	j)	Counterparts. This Agreement may be executed and delivered in one or more counterparts, each of which shall be deemed an original, but all of which together will
constitute one and the same instrument. 

  

	 	k)	Headings. The section headings contained in this Agreement are inserted for convenience only and shall not in any way affect the meaning or interpretation of this
Agreement. 

  

	 	l)	Force Majeure. Neither party will incur any liability to the other party on account of any loss or damage resulting from any delay or failure to perform all or any
part of this Agreement if such delay or failure is caused, in whole or in part, by events, occurrences, or causes beyond the reasonable control and without negligence of the parties and could not have been prevented by reasonable (at such time)
precautions. Such events, occurrences, or causes will include, without limitation, acts of God, strikes, lockouts, riots, acts of war, failures of the Internet, earthquakes, fire and explosions. For purposes of clarity, the foregoing shall apply
only to those obligations affected by such an event and for as long as such an event continues and such party continues to use its diligent efforts to recommence performance whenever and to whatever extent possible without delay, including through
the use of alternate sources, workaround plans or other means. The occurrence of such an event does not excuse, limit or otherwise affect Supplier’s obligation to provide disaster recovery services described in Section 9. Whenever such an event
causes Supplier to allocate limited resources between or among Supplier’s customers, Supplier shall not provide to any other customers of Supplier priority over Client. Notwithstanding the foregoing, Client may terminate this Agreement if any
delay in Supplier’s perfromance continues for a period of more than thirty (30) days. 

  

	 	m)	Assignment. This Agreement shall not be assigned by either party without express written agreement from the other party; provided that Client may assign this Agreement
without the consent of Supplier to any person or entity that acquires all or substantially all of Client’s business, assets or equity securities by merger, stock sale, or other means and the assignee has agreed in writing to fulfil the
Client’s obligations of this Agreement. 

  

	 	n)	 Inspection and Audit. Upon forty-eight (48) hours, Client shall have the right during regular business hours to visit and inspect the premises of
Supplier where the services under this Agreement are being performed or at which any property of Client is being held or stored by Supplier and to interview Supplier’s employees working on Client’s services. Client and its representatives
shall have the right to inspect and audit such records or any other documentation pertaining 

  

 14 

	 	 
to the services upon advanced notice and during normal business hours without interference to Supplier’s business activities. Client shall bear the full
costs of such audit; provided however, that if the results of the audit reveal an overcharge of the greater of US $10,000 or greater than five percent (5%) for the audit period in question, Supplier will reimburse Client for its incurred costs of
that audit plus equally share with the client the reasonably incurred costs of one followup audit that Client may choose to perform in the one-year period following the audit that discovered the discrepancy. The amount of any overpayment shall be
due within thirty (30) days following such determination together with interest calculated from the date originally paid by Client. 

  

	 	o)	Non-Exclusive Relationship. This Agreement is nonexclusive and the parties are not restricted from dealing with other companies or organizations not party to this
Agreement with respect to providing or securing services similar to or equivalent to the services which are subject of this Agreement. 

  

	 	p)	Severability. If any term or condition of this Agreement is held invalid or unenforceable, that provision shall be held to be enforceable to the maximum extent
possible (and if completely unenforeceable, then severable) and the remaining terms and conditions shall remain in full force and effect and shall not be affected thereby. 

  

	 	q)	Insurance. Supplier shall at all times carry and maintain in full force and effect the following insurance, at its sole cost and expense, to insure against risks or
liability for which Supplier is responsible: 

  
 1. Commercial General Liability Insurance. Supplier shall maintain commercial general liability insurance, including premises liability, products liability, completed operations coverage, and, with limits of not less
than [***] per occurrence for bodily injury (including death) and property damage, covering all of Supplier’s operations under this Agreement; provided that for Supplier’s Indian operations and facilities, Supplier shall maintain bodily
injury coverage with limits that are commercially reasonable for the industry in India. 
  
 2. Workers Compensation and Employers Liability. Supplier shall maintain workers compensation and employers liability coverage, which must
comply with all statutory regulations in the country and state where the services under this Agreement are performed. 
  
 3. Professional (Errors and Omissions) Liability. Supplier shall maintain errors & omissions liability coverage including contractual
liability insurance with minimum limits of [***] annual aggregate. Such coverage shall be maintained for a period of not less than three (3) years after the termination of this Agreement. 

	[***] 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 15 

 Each of Supplier’s and its approved contractors’ insurance policies shall: (i) be issued by
U.S. companies that have an A.M. Best rating of not less than “A-,” and are in a size category which is not lower than “VIII”; (ii) be primary and noncontributory with any of Client’s insurance; (iii) name Client as an
additional insured (except workers compensation, employers liability and errors and omissions coverages); and (iv) provide Client with thirty (30) days prior written notice of cancellation, non-renewal or material change in the form or limits of
coverage. Supplier and each of its approved contractors shall cause its insurance carriers, brokers or agents to issue to Client certificates of insurance evidencing all insurance coverages required by this section. Notwithstanding any other
provision of this Agreement, failure to provide the coverages provided for herein shall be grounds for immediate termination of this Agreement. None of the foregoing requirements as to the type and limits of insurance to be maintained by Supplier
and its approved contractors are intended to and shall not in any manner limit or qualify the liabilities and obligations for which Supplier is responsible under this Agreement or by law. 
  

	 	r)	Survivability. The terms and conditions of Sections 5 (related to post-termination support), 15, 16, 17, 18, 19, 20, 21 and 22 of this Agreement (and all indemnity
obligations hereunder) will survive any termination or expiration of this Agreement. 

  
 IN WITNESS WHEREOF, the parties hereto have executed this Agreement by their duly authorized representatives as of the date first written above. 
  

									
	BUY.COM INC.	 	 	 	VCUSTOMER CORPORATION
					
	By:	 	 /s/ Sherman Atkinson
	 	 	 	By:	 	 /s/

					
	 Title:
	 	 President, BuyServices Inc.
	 	 	 	 Title:
	 	 President and CEO

					
	 Date:
	 	 April 6, 2004
	 	 	 	 Date:
	 	 April 13, 2004

  

 16 

  
 Exhibit A 

 
 I. Staffing Requirement: 
  
 Customer Care Representatives (CCRs) 
  
 Based on the information provided, the Supplier will staff this account to provide Voice,
E-mail, chat and Data Processing Support for 24 hours per day, 7 days per week. 
  
 Data Processing, Voice & E-mail Support will be staffed to ensure that incoming volumes are handled such that service level requirements and productivity targets are achieved. 
  
 Appropriate staff levels is a topic of regular discussions between the Program Manager and
all clients, and our Program Manager will continually analyze the appropriateness of the current staff levels in order to ensure that Client Service Level Requirements are being met. 
  
 II. Scope of Services: 
  
 The Services provided for the Client by the Service Provider are as follows: 
  
 a) Providing dedicated staff to undertake the following activities: 
  

	 	1.	Data Processing, Voice, Chat & E-mail Support is required for a 24-hour period, 7 days per week. 

  

	 	•	 	Trained agents staffed at appropriate levels for the volume commitments. 

  

	 	•	 	Documentation of fail-over mechanisms. 

  

	 	•	 	Identification of escalation processes. 

  

	 	•	 	Provide performance reports, to include daily summaries of activity and including a weekly summary of the quantity and types of transactions processed, exact specifications of which
will be worked out between the Client and vCustomer during project implementation. 

  

	 	•	 	Administrative support activities. 

  

	 	2.	Custom Technology Development 

  

	 	•	 	Self Service engine to service customer queries with the goal of limiting customer interactions through email or other means. 

  

	 	•	 	Web Forms to allow customers to send detailed information to customer service representatitives. 

  

	 	•	 	Implement customized email platform to allow for personalized, templatized and automated responses. 

  

	 	•	 	Build analytic reporting capability on website portal. 

  

 17 

	 	3.	Technology Implementation and Project Management 

  

	 	•	 	Implement a Website Quality Assurance Program. 

  

	 	•	 	Manage technology roll out for self service,email applications and IVR setup and maintenance, refer to Exhibit C. 

  

	 	•	 	Manage analytic process and ensure ability to dynamically create reports. 

  
 b) Additional services as may be required by the Client from time to time, as notified by the Client orally at meetings with the Supplier (which meetings
shall have minutes taken by the Service Provider at the request of the Client), and such meetings or agreed minutes by the parties to constitute notice to the Supplier for the purposes of providing such services. VCustomer is providing a Project
Manager assigned to this project and to the success of this relationship, and who will be responsible for daily communications with the client representative(s) as well as all aspects of ensuring effective service delivery. Unless otherwise agreed
to in writing, all such additional services shall be billed at the rates set forth in this Exhibit A based on a fixed-fee budget provided by Supplier. 
  
 III. Service Initiation Fee 
  
 A one-time service initiation fee will be assessed to cover vCustomer’s set-up cost to begin providing service to Buy.com. This fee is [***]

  
 IV. Telecommunications Charges 
  
 Client will pay for any domestic leased circuit, if not provided by Client,
to support required agent connectivity to Client systems. In addition Client is responsible for all domestic outbound call usage charges. Supplier will pay all related international telecom costs for routing of incoming/outgoing activity to/from
Supplier’s Indian call centers, including leased line and all associated per minute charges for delivery of voice and data to India. In case client chooses the option of normal PSTN, there will be no extra charges. 
  
 V. Pricing 
  
 With respect of those Services described above, the following fees will be charged: 
  
 Customer Care Representatives: 
  
 E-mail & Chat Support: 
  
 [***] 
  
 These prices are valid for [***] after the signing of the Agreement.

	[***] 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 18 

 Development and Customization Services: 
  

	 	a)	Project Management fees for information services work will be billed at a rate of [***], including all program implementation fees. 

  

	 	b)	Development fees for information services will be billed at a rate of [***]. (Includes database programming, web based development, forms development and application/driver
development. 

  
 This billing rate is valid for
[***] after the signing of the Agreement. 
  
 [***] 
  
 VI. Service Level Requirements 
  
 [***] 

	[***] 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 19 

  
 Table 1.0 

 
 Service Level Requirements 
  
 [***] 

	[***] 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 20 

  
 Amendment 1 to
Buy.com/vCustomer Master Services Agreement 
  
 This Amendment
Number 1 (the “First Amendment”) to the Master Services Agreement, Effective Date of April 5th, 2004
between Buy.com and vCustomer (the “Agreement”) is effective January 1, 2005 (“Amendment Effective Date”), and modifies, amends and changes the Agreement as set forth below. This Amendment is entered into by and between Buy.com
and vCustomer, who are the current parties to the Agreement (the “Parties”). 
  
 Unless expressly modified here, all other terms and conditions in the Master Service Agreement remain in full force and effect. 
  

Section 4. Term of Contract. The term of the Agreement is hereby extended until January 1, 2007. 
  
 Section V., Pricing is amended as follows: 
  
 Other Support Services 
  

	 	•	 	Traffic Desk Specialist            [***] 

  

	 	•	 	Documentation and Training Specialist – Duties include, without limitation, revising Sherlock and posting Hot news at least daily and preferably once in morning and once in
evening and then coordinating that up with their training docs for new classes. For purposes of clarity, (a) all such documentation shall be the sole and exclusive property of Buy.com and shall match existing documentation in style and quality, (b)
hot news updates must be done at least within 8 business hours of receipt and Sherlock and training material must be updated at least every 5 days, (c) proofs of all completed edits must be emailed to the Director of CS at Aliso, (d) the entire
training library, Sherlock, and hot news documentation must be maintained so Aliso Office has online access to it 24 hours a day excepting reasonable maintenance periods not to exceed one hour per week, (e) Buy.com determines who does or does not
have access to the documentation and how it will be used (this includes password lists and IP restrictions), and (f) the entire training library must be turned over to Buy.com upon request either via electronic means such as burned disk or FTP (this
might be at any time during the contract period or during more than one occasion). No additional Cost - PTE** 

  

	*	FTE is 24X7. Price includes all expenses. 

  

	**	PTE = Part Time Equivalent. Equals 40 hours of work time per week provided according to a mutually agreeable schedule. There will be no service level performance benchmarks
associated with this position other than those expressly set forth above, and there is no carryover of unused time to other months. 

  
 [***] 

	[***] 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 Table 1.0 Service Level Requirements is replaced with the following: 
  
 Table 1.0 
  
 Service Level Requirements 
  
 [***]

  
 vCustomer hereby agrees and consents to Buy.com’s identification of
vCustomer as Buy.com’s 1st Tier customer support provider in any future public financing or reporting document
or filing (including, without limitation, any future IPO of Buy.com). 
  
 IN
WITNESS WHEREOF, the Parties, by and through their respective representatives, hereby execute this Amendment 
  

									
	 VCUSTOMER CORPORATION
	 	 	 	 BUY.COM

					
	By:	 	 /s/ Chris Massot
	 	 	 	By:	 	 /s/ Neel Grover

					
	 Name:
	 	 Chris Massot
	 	 	 	 Name:
	 	 Neel Grover

					
	 Title:
	 	 VP of Sales & Client Services
	 	 	 	 Title:
	 	 President

	[***] 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission.

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