Document:

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                                                                    Exhibit 10.9

PRIVATE AND CONFIDENTIAL

                            DATED December 23, 2002
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                        (1) PHASE FORWARD EUROPE LIMITED

                               (2) STEPHEN POWELL

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                      SENIOR EXECUTIVE'S SERVICE AGREEMENT
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                                                    [PINSENT CURTIS BIDDLE LOGO]

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                            CONTENTS

CLAUSE                                                         PAGE

1.      Definitions                                              1
2.      Employment                                               3
3.      Freedom to take up the Appointment                       3
4.      Term of Employment                                       3
5.      Duties of the Executive                                  4
6.      Hours of Work                                            6
7.      Place of Work                                            6
8.      Salary and Bonus                                         6
9.      Expenses                                                 7
10.     Car Allowance                                            7
11.     Pension and Life Assurance                               7
12.     Health Insurance Benefits                                7
13.     Holiday                                                  8
14.     Sickness                                                 9
15.     Termination of Employment                               10
16.     Suspension from Employment                              13
17.     Directorships                                           13
18.     Office Communications                                   13
19.     Reconstruction                                          14
20.     Confidential Information                                14
21.     Post Termination Covenants                              15
22.     Inventions and Copyright                                18
23.     Misrepresentation                                       20
24.     Disciplinary and Grievance Procedures                   20
25.     Data Protection                                         20
26.     Third Party Rights                                      20
27.     Previous Agreements                                     21
28.     Notices                                                 21
29.     Law and Jurisdiction                                    21
30.     General Provisions                                      21

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THIS AGREEMENT is made on December 23, 2002

BETWEEN:-

(1)  PHASE FORWARD EUROPE LIMITED (Number 3738680 whose Registered Office is at
     12B Talisman Business Centre, Bicester, Oxon, OX26 6HR (the "COMPANY"); and

(2)  STEPHEN POWELL of Abney Gate, Hedsor Road, Bourne End, Bucks, SL8 5DH (the
     "EXECUTIVE")

THE PARTIES AGREE as follows:-

1.   DEFINITIONS

1.1  In this Agreement the following words and expressions shall have the
     following meanings:-

     "THE ACT"                     means the Employment Rights Act 1996

     "ASSOCIATED COMPANY"          means a company (which is not a Subsidiary or
                                   Holding Company of a Group Company) of which
                                   more than 20 per cent of the Equity Share
                                   Capital is for the time being owned by a
                                   Group Company or which for the time being
                                   owns more than 20 per cent of the Equity
                                   Share Capital of a Group Company

     "BOARD"                       means the Board of Directors of the Company
                                   from time to time

     "COMPENSATION COMMITTEE"      means the committee of Phase Forward
                                   Incorporated, set up to determine executive
                                   remuneration throughout the Group as
                                   appointed from time to time

     "COPYRIGHT WORK AND DESIGN    mean respectively any copyright work or
     RIGHT WORK"                   design right work originated, conceived,
                                   written or made by the Executive alone or
                                   with others which relates or may relate to
                                   any product, service, process, equipment,
                                   system or activity of any Group Company

     "EMPLOYMENT"                  means the employment of the Executive under
                                   this Agreement or, where the context so
                                   requires, the duration of the employment of
                                   the Executive under this Agreement

     "EQUITY SHARE CAPITAL"        has the meaning given to it in section 744
                                   of the Companies Act 1985

     "GROUP"                       means

                                   (i)  the Company

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                    (ii)   any Holding Company for the time being of the Company

                    (iii)  any Subsidiary for the time being of the Company or
                           of the Company's Holding Company

                    (iv)   any Associated Company

"GROUP COMPANY"     means the Company and any other member of the Group from
                    time to time

"HOLDING COMPANY"   have the meanings given to them respectively in section 736
AND "SUBSIDIARY"    of the Companies Act 1985

"INVENTION"         means any invention, discovery or improvement including
                    (without limitation) any know how, design, process, drawing,
                    formula, computer programme or specification which relates
                    or may relate to any product, service, process, equipment,
                    system or activity of any Group Company whether or not now,
                    or at any future time, capable of being the subject of a
                    United Kingdom or any other patent

"MINORITY HOLDER"   means a person who, whether solely or jointly, holds or is
                    beneficially interested in the shares or securities of any
                    company quoted on any Recognised Investment Exchange
                    provided that such holding or interest does not exceed 1 per
                    cent of any single class of such shares or securities. In
                    calculating whether a person is a Minority Holder there
                    shall be aggregated with any shares or securities held by
                    him or to which he is beneficially entitled any shares or
                    securities of the same class which his spouse or any child
                    of his under the age of 18 years holds or is beneficially
                    entitled to

"PERSON"            includes any natural or legal person and any unincorporated
                    firm, undertaking or similar body

"QUALIFYING SHARES" any shares required to be held in accordance with the
                    articles of association of the Company and/or any other
                    Group Company by virtue of the Executive being a director of
                    the Company or any Group Company or at the request of the
                    Company or any Group Company excluding, for the avoidance of
                    doubt, any shares awarded to or provided to or purchased by
                    the Executive under any share purchase or share option
                    scheme

"RECOGNISED         has the meaning given to it in section 285 of the Financial
INVESTMENT          Services and Markets Act 2000
EXCHANGE"

1.2  The headings in this Agreement are for convenience only and shall not
     affect its interpretation or construction.

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1.3  A reference to any statutory or legislative provision includes a reference
     to that provision as modified, replaced, amended and/or re-enacted from
     time to time.

1.4  Any reference to the Executive shall, if appropriate, include his personal
     representatives.

1.5  Words importing one gender include the other gender.

1.6  Any reference in this Agreement to a clause or sub-clause is to the
     relevant clause or sub-clause of this Agreement.

1.7  Nothing in this Agreement shall be taken to prevent the Executive from
     making a protected disclosure in accordance with the Public Interest
     Disclosure Act 1998.

2.   EMPLOYMENT

     The Company shall employ the Executive and the Executive agrees to act as
     Vice President, General Manager, International Operations of the Company.

3.   FREEDOM TO TAKE UP THE APPOINTMENT

     The Executive warrants that by virtue of entering into or performing any of
     his duties under this Agreement or any other agreement made or to be made
     between a Group Company and the Executive he will not be in breach of any
     express or implied terms of any contract or of any other obligation binding
     upon him and he will indemnify the Company and any other Group Company
     against any costs, claims, liabilities and expenses (including legal
     expenses on an indemnity basis) arising out of any such breach or alleged
     breach by him.

4.   TERM OF EMPLOYMENT

4.1  The Employment began on 1 April 2002 and no previous employment of the
     Executive shall count as part of the Executive's continuous period of
     employment for the purposes of the Act.

4.2  Subject to Clause 15 (Termination of Employment) the Employment shall be
     subject to termination by either party giving to the other twelve months
     prior notice in writing.

4.3  PAYMENT IN LIEU OF NOTICE

     The Company may at any time in its absolute discretion terminate the
     Employment forthwith by paying to the Executive, in lieu of the notice
     period referred to in Clause 4.2 (term of employment) or Clause 15.4.1
     (termination on account of illness or injury) or any unexpired portion
     thereof, an amount equivalent to the Executive's basic salary and benefits
     due under clauses 10, 11 and 12 of this Agreement for such period or part
     period excluding any unearned commissions or bonus. Such a payment shall be
     subject to such deductions for tax and national insurance as are required
     by law and to any other authorised deductions.

4.4  GARDEN LEAVE

     Without prejudice to the provisions of Clauses 4.3 (payment in lieu of
     notice) and 15.2 (summary dismissal), the Company may, once notice of
     termination has been given by either side require the Executive to cease
     performing his job for such period or periods of the notice period as the
     Company shall in its absolute discretion determine. During any such period
     of garden leave:-

     4.4.1  the Company shall continue to pay the Executive's salary and shall
            provide all benefits to which he is entitled under this Agreement;

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     4.4.2  without prejudice to the Company's rights under Clause 5.3
            (performance of alternative duties) the Company shall be under no
            obligation to provide any work for the Executive and shall be
            entitled to appoint any other person or persons to perform the
            Executive's duties under this Agreement whether on a temporary or a
            permanent basis;

     4.4.3  the Company may forbid the Executive to enter any Group premises or
            to contact any employees, officers, customers, clients, agents or
            suppliers of the Group without its prior consent;

     4.4.4  the Executive shall, at the request of the Board, immediately
            deliver to the Company all or any property in his possession or
            control which belongs to the Company or which relates to the
            business of the Company, including without limitation, all items
            mentioned in Clauses 15.6.1 and 15.6.2;

     4.4.5  the Executive shall, at the written request of the Board,

            (a)  immediately resign (without claim for compensation) from all
                 and any directorships and other offices which he may hold in
                 any Group Company and from any other offices which he holds as
                 nominee or representative of any Group Company; and

            (b)  transfer without payment as the Company may direct, any
                 Qualifying Shares held by the Executive in accordance with the
                 articles of association of the Company and/or any other Group
                 Company

            and in the event of his failure to do so within 7 days of the said
            request the Executive hereby irrevocably authorises any director of
            the Company for the time being in his name and on his behalf to
            execute any documents or do anything else that is necessary to
            effect such resignations and transfers; and

     4.4.6  for the avoidance of doubt the Executive shall continue to be bound
            by all the Executive's obligations under this Agreement insofar as
            they are compatible with the Executive being on garden leave
            including, without limit, the Executive's duty of good faith and the
            Executive's duties under Clause 5.5 (Executive not to be employed in
            any other business).

5.   DUTIES OF THE EXECUTIVE

5.1  The Executive shall, in his capacity as Vice President, General Manager,
     International Operations of the Company initially be responsible to the
     Board for the management of the international sales, service and support
     organisation for Phase Forward Incorporated. As discussed with the
     Executive it is likely that Phase Forward Incorporated will in due course
     appoint a Global Head of Sales and also a Global Head of Services in which
     case the Executive's title as the Vice President, General Manager,
     International Operations of the Company shall remain unchanged save that
     the Executive may be required to report to either or both of any such
     appointees together with the Board and the Chief Executive Officer of Phase
     Forward Incorporated.

5.2  The Executive may be required by the Board for any period covered by this
     Agreement and without being entitled to further remuneration to act as an
     officer of any Group Company or hold any other appointment or office as
     nominee or representative of any Group Company.

5.3  The Executive accepts that the Company may at its reasonable discretion
     require him to perform other, alternative or different duties or tasks
     commensurate with his status but not

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     within the scope of his normal duties and the Executive agrees to perform
     those duties or undertake those tasks as if they were specifically required
     under this Agreement.

5.4  During the Employment the Executive shall at all times:-

     5.4.1   use his best endeavours to promote the interests and reputation of
             the Group giving at all times the full benefit of his knowledge,
             expertise and skill;

     5.4.2   faithfully and diligently and to the best of his ability exercise
             such powers and perform such duties in relation to the Group's
             business as the Board may from time to time require;

     5.4.3   keep the Board promptly and fully informed (in writing if so
             required by the Board) of his conduct of the business of the Group
             and provide the Board with all information regarding the affairs of
             the Group and his conduct in relation thereto as it shall require;

     5.4.4   conform to the instructions or directions of the Board and
             implement and apply the policy of the Company as determined by the
             Board from time to time; and

     5.4.5   refrain from making any false or misleading statements about the
             Group.

5.5  The Executive shall not, save where there is no conflict of interest with
     the business of the Company and provided always that by doing so the
     Executive is not prevented from devoting his whole working time and
     attention to the Company, during the Employment be directly or indirectly
     employed engaged concerned or interested, whether as a director, employee,
     sub-contractor, partner, consultant, proprietor, agent or otherwise, in any
     other business, undertaking or occupation or the setting up of any other
     business undertaking or occupation, or accept any other engagement or
     public office but the Executive may nevertheless be or become a Minority
     Holder.

5.6  The Executive shall not during or after the Employment knowingly or
     willingly do or cause or permit to be done anything which is calculated or
     may tend to prejudice or injure the interests of the Group and if during
     the Employment the Executive shall learn of any act or omission by any
     other person whether or not employed by the Group which is calculated or
     may tend to prejudice or injure the interests of the Group he shall
     promptly report it to the Board giving all necessary particulars.

5.7  The Executive shall comply with all applicable laws, regulations, rules and
     codes of conduct including without limitation the Model Code on
     Transactions in Securities by Directors and Relevant Employees issued by
     the United Kingdom Listing Authority, the City Code on Takeovers and
     Mergers and the Code of Market Conduct issued by the Financial Services
     Authority together with any policy of the Company from time to time in
     force in relation to:-

     5.7.1   dealings in shares, debentures or other securities of the Company
             or any other Group Company;

     5.7.2   any unpublished price sensitive information affecting the
             securities of any other company; and

     5.7.3   any form of market abuse as defined by the Financial Services and
             Markets Act 2000.

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6.   HOURS OF WORK

6.1  The Executive shall devote the whole of his working time and attention to
     the service of the Group except during holidays and any periods of absence
     due to illness or injury.

6.2  The normal business hours of the Company are 9.00 am to 5.30 pm Monday to
     Friday inclusive with a daily lunch break of 60 minutes and shall apply to
     the Executive provided that the Executive shall be obliged to work such
     further hours as may be necessary for the proper discharge of his duties
     and shall not be entitled to receive any additional remuneration for work
     outside normal business hours.

6.3  The Executive acknowledges that the limit in Regulation 4(1) of The Working
     Time Regulations 1998 shall not apply to him and accordingly agrees that
     his working time (including overtime) may exceed an average of 48 hours for
     each 7 day period in the applicable reference period whenever necessary for
     the proper discharge of his duties or in any event as may be required by
     the Company. The Executive shall be entitled to withdraw such agreement by
     giving 3 months prior written notice to the Company.

6.4  In this Agreement "WORKING TIME" has the meaning given to it in Regulation
     2 of the Working Time Regulations 1998.

7.   PLACE OF WORK

7.1  The Executive is required, in pursuant of his duties under this Agreement
     to work within 25 miles of the current International Headquarters in
     Maidenhead, Berkshire or as required in Central London.

7.2  For the purpose of performing his duties, the Executive shall undertake
     such journeys in the United Kingdom and elsewhere (including the United
     States and Asia) as may be required to fulfill the Executive's duties or as
     the Board shall otherwise require. Travelling and other expenses shall be
     reimbursed in accordance with Clause 9.

8.   SALARY AND BONUS

8.1  During the Employment the Company shall pay to the Executive:

     8.1.1     a basic salary at the rate of (pound)140,000 per year for 2002
               which shall accrue from day to day and be payable by equal
               monthly instalments in arrears on or about the 28th day of each
               month; and

     8.1.2     commission and a bonus calculated and payable in accordance with
               the rules of the Company's compensation plan as communicated to
               the Executive on an annual basis.

     and such payments shall be deemed to include any fees or other remuneration
     receivable by the Executive as a Director of any Group Company.

8.2  The Executive's compensation plan including basic salary, bonus and
     commission shall be reviewed by the Compensation Committee in January each
     year. For the avoidance of doubt it is agreed that the Executive shall have
     no contractual right to any increase in his basic salary under this Clause.

8.3  For the purposes of sections 13 to 16 of the Act, the Executive hereby
     consents to the deduction from his salary and bonus (or from any other sum
     due from the Company to the Executive which falls within the definition of
     "WAGES" in section 27 of the Act) of any sums owing by the Executive to the
     Company or to any other Group Company at any time and he also agrees to
     make payment to any Group Company of any sums owed by him to any

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          Group Company upon demand by the Company at any time. This sub-clause
          is without prejudice to the right of any Group Company to recover any
          sums or balance of sums owed by the Executive to any such Group
          Company by legal proceedings.

9.        EXPENSES

9.1       The Company shall, subject to Clause 9.2, repay to the Executive all
          travelling, hotel, entertainment and incidental expenses excluding any
          car parking or road traffic offence fines reasonably incurred by him
          in the proper performance of his duties.

9.2       The Executive shall provide all such receipts, vouchers and evidence
          of expenses claimed by him as shall be required by the Company or its
          Auditors.

9.3       If the Company provides the Executive with any credit or charge card
          the Executive shall use such card solely for those expenses referred
          to in Clause 9 and he shall immediately return any such card to the
          Company whenever so required by the Board, and in any event in
          accordance with the provisions of Clause 4.4.4 (garden leave), Clause
          15.6.2 (termination of employment) and Clause 16.3 (suspension from
          employment) where applicable.

10.       CAR ALLOWANCE

10.1      During the Employment the Company shall pay to the Executive a car
          allowance of (pound)1,250 per month which shall accrue from day to day
          and shall be payable on or about the 28th of each month. This amount
          shall be reviewed annually but for the avoidance of doubt it is agreed
          that the Executive shall have no contractual right to any increase
          under this Clause.

11.       PENSION AND LIFE ASSURANCE

11.1      The Executive will be permitted to have 15% of his basic salary paid
          into a Pension vehicle of his choosing.

11.2      The Company maintains a life assurance scheme (the "LIFE ASSURANCE
          SCHEME") and the Executive shall be entitled to become and remain
          throughout the Employment a member of the Life Assurance Scheme,
          subject to the rules of the Life Assurance Scheme from time to time in
          force, details of which will be provided to the Executive on request
          by the Company Secretary. The Life Assurance Scheme will provide
          benefits at 4x basic salary plus the value of benefits under clauses
          10 to 12 of this Agreement. The Company shall be entitled at any time
          to withdraw or amend any of the rules or benefits of the Life
          Assurance Scheme and/or to terminate the Executive's participation in
          the Life Assurance Scheme provided that if the Company does so it will
          enable the Executive to become a member of a comparable scheme
          providing comparable benefits subject to the terms of the scheme.

12.       HEALTH INSURANCE BENEFITS

12.1      During the Employment the Executive shall be entitled to participate
          at the Company's expense:-

          12.1.1    in the Company's permanent health insurance scheme (the "PHI
                    SCHEME"); and

          12.1.2    for himself, his spouse and his dependant children in the
                    Company's private medical expenses insurance scheme
                    (together "THE SCHEMES")

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        subject always to the rules of the Schemes for the time being in force
        (details of which are available on request from the Company Secretary)
        and to the approval of the relevant insurer.

12.2    Notwithstanding Clause 12.1, the Company shall be entitled at any time:-

        12.2.1  to terminate either or both of the Schemes; and/or

        12.2.2  to withdraw or amend any of the rules or benefits of either or
                both of the Schemes including the rules referred to in Clause
                12.4

        and subject to Clause 12.3 any such changes shall take effect as between
        the Company and the Executive upon the Executive receiving written
        notice of the same from the Company, such notice to be signed by a
        director (other than the Executive) or some other duly authorised
        officer or agent of the Company and served on the Executive in person or
        delivered by hand or first class, recorded delivery post to his last
        known private address in the United Kingdom in accordance with Clause
        28. Provided always that if the Company does so it will enable the
        Executive to become a member of comparable schemes providing comparable
        benefits subject to the terms of the schemes.

12.3    Where the Executive is notified of any changes in accordance with Clause
        12.2, any entitlement to benefit which has already accrued to him at the
        time of the change will be dealt with in accordance with the rules of
        the relevant scheme immediately prior to the change provided that
        thereafter the Executive's entitlement under the Schemes (if any) shall
        be subject to any changes which have been duly notified to him in
        accordance with Clause 12.2.

12.4    The Executive's entitlement under the PHI Scheme will cease in
        accordance with rules of the PHI Scheme.

12.5    The Executive will arrange at the Company's expense up to a contribution
        of (pound)250 per annum for the Executive to have an annual health
        assessment.

13.     HOLIDAY

13.1    The Executive is entitled to 30 working days paid holiday in each
        holiday year in addition to such bank and other public holidays as are
        observed by the Company in accordance with the Company's holiday policy.
        The holiday year runs from 1 January to 31 December and holiday
        entitlement is to be taken at such times and on such notice as is agreed
        by the Managing Director.

13.2    The Executive shall be entitled to carry forward any unused part of his
        holiday entitlement to a subsequent holiday year subject to the limits
        set out in the Company's Holiday Policy.

13.3    Where the Employment starts or terminates during a holiday year the
        Executive will be entitled in that year to such proportion of his annual
        holiday entitlement as equals the proportion of time he is employed
        under this Agreement in that year, rounded to the nearest half day.

13.4    The Executive shall not be entitled to payment in lieu of any unused
        part of his holiday entitlement, except on termination of the Employment
        in accordance with Clause 13.5.

13.5    On termination of the Employment:-

        13.5.1  the Executive shall be entitled to be paid in lieu of any
                outstanding holiday entitlement or, as the case may be, shall be
                obliged to repay to the Company salary in respect of holiday
                take in excess of his entitlement in his final holiday

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                year and subject to Clause 13.5.2 the basis for calculation in
                either case shall be 1/250 of the Executive's annual basic
                salary for each day; and

        13.5.2  where the Executive has been summarily dismissed in accordance
                with Clause 15.2 or where the Executive terminates the
                Employment in breach of the notice provisions in Clause 4.2, the
                calculation of any sum owed by the Executive in respect of
                excess holiday entitlement shall be carried out in accordance
                with Clause 13.5.1, but the amount of any payment in lieu of
                outstanding holiday entitlement owed by the Company shall be
                calculated as being (British Pound)1.

13.6    For the avoidance of doubt Regulations 15(1) to 15(4) of the Working
        Time Regulations 1998 (the "REGULATIONS") do not apply to the
        Employment; and

14.     SICKNESS

14.1    If the Executive is absent from work due to illness or injury he will
        notify the Company Secretary as soon as possible and, if practicable, on
        the first working day of incapacity. The Executive shall complete any
        self-certification forms which are required by the Company immediately
        upon his return to work and, if his incapacity continues for more than 7
        consecutive days (whether working days or not) shall produce medical
        certificates to cover the duration of his absence from work. Provided
        the requirements of this Clause 14.1 are satisfied, the Executive's
        absence will be regarded as authorised.

14.2    Without prejudice to Clause 15 (termination of employment) and Clause
        4.3) payment in lieu of notice) the Executive shall continue to receive
        the normal remuneration including any bonus and other contractual
        benefits due to him under this Agreement during any authorised period or
        periods of absence due to illness or injury up to a maximum of 26
        consecutive weeks. Thereafter he shall receive such benefits (if any) as
        may be available to him under the Company's permanent health insurance
        scheme. All remuneration payable under this Clause 14.2 shall be
        inclusive of any statutory sick pay or social security or other benefits
        to which the Executive is entitled (whether or not such benefits are
        actually recovered).

14.3    For statutory sick pay purposes the Executive's qualifying days shall
        be his normal working days.

14.4    The Executive may at the Company's expense be required during the course
        of the Employment to attend a medical practitioner or clinic nominated
        by the Company for the purpose of a medical examination to help
        determine his fitness for continued Employment and he shall undergo any
        tests and examinations reasonably required by the said medical
        practitioner or clinic and shall co-operate in ensuring the prompt
        delivery of any resulting report to the Company. Such an examination may
        include or consist of tests for alcohol or drugs (including "CONTROLLED
        DRUGS" as defined by the Misuse of Drugs Act 1971) where the Company has
        reason to believe that the use of alcohol or drugs is adversely
        affecting the Executive's performance at work or is posing a risk to
        health and safety. Notwithstanding the provisions of the Access to
        Medical Reports Act 1988 the Executive hereby consents to the Company
        obtaining any medical report relating to his physical or mental health
        prepared by a medical practitioner who is or has been responsible for
        the clinical care of the Executive.

14.5    THIRD PARTY INJURY TO EXECUTIVE

        14.5.1  If the Executive is absent from work by reason of any illness
                or injury caused wholly or partly by any act or omission of any
                third party in relation to which the Executive may be or become
                entitled to recover damages or compensation, then all net
                payments made to the Executive under this Clause 14 in respect
                of the

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              said absence shall be repaid by the Executive if and to the extent
              that he recovers damages or compensation for loss of earnings from
              the said third party and/or from the Criminal Injuries
              Compensation Board or the Motor Insurers' Bureau or any other
              similar body (the "RELEVANT BODIES") by action or otherwise.

      14.5.2  Where the Executive receives any damages or compensation for loss
              of earnings as referred to in Clause 14.5.1, he shall notify the
              Company in writing forthwith and shall repay the amount due to the
              Company under this Clause within 28 days of receipt of the said
              damages or compensation.

      14.5.3  For the avoidance of doubt, where the Executive receives damages
              or compensation from a third party and/or the Relevant Bodies in
              the circumstances referred to in Clause 14.5.1, and that
              compensation includes an unspecified sum for loss of earnings,
              then the amount owing to the Company under Clause 14.5.1 will be
              such sum as is reasonable in all the circumstances.

14.6  The Company shall be entitled during any period during which the Executive
      is absent due to illness or injury in excess of three months to appoint a
      further executive to perform the duties and exercise the powers of the
      Executive in his place on such terms and conditions as the Company shall
      see fit.

14.7  For the avoidance of doubt the term "ILLNESS OR INJURY" as used in this
      Clause 14 includes any mental or psychiatric illness and any injury,
      whether or not this has been sustained in the course of the Executive's
      duties.

15.   TERMINATION OF EMPLOYMENT

15.1  GENERAL

      15.1.1  The parties shall be entitled to terminate this Agreement by
              giving notice in accordance with the terms of Clause 4.2 although
              the Employment shall come to an end automatically without the need
              for either party to give notice to the other when the Executive
              reaches the age of 60.

      15.1.2  For the avoidance of doubt, where there are no circumstances
              justifying summary dismissal under Clause 15.2, the methods by
              which the Company may terminate the Employment are not restricted
              to the giving of notice in accordance with Clauses 4.2 (term of
              employment) or 15.4.1 (termination on account of illness or
              injury) or to the making of a payment in lieu of notice under
              Clause 4.3 (payment in lieu of notice) and accordingly if the
              Company terminates the Employment without giving notice or without
              making a payment in lieu of notice then any damages to which the
              Executive may be entitled shall be calculated in accordance with
              ordinary common law principles including those relating to
              mitigation of loss and accelerated receipt.

15.2  SUMMARY DISMISSAL

      Notwithstanding the provisions of Clauses 4.2 (notice clause), 4.3
      (payment in lieu of notice) and 15.4 (termination on account of illness)
      the Company may by written notice to the Executive forthwith terminate the
      Employment (without being under any obligation to pay any further sums to
      the Executive whether by way of compensation, damages or otherwise in
      respect of or in lieu of any notice period or unexpired term of this
      Agreement, and without prejudice to any other rights of the Company) if
      the Executive:-

      15.2.1  materially fails or persistently neglects efficiently and
              diligently to carry out his duties to the reasonable satisfaction
              of the Board;

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      15.2.2  is guilty of any material or persistent breach or non-observance
              of any of the provisions of this Agreement;

      15.2.3  is guilty of gross misconduct or any other conduct which, in the
              opinion of the Board is calculated or likely to affect
              prejudicially the interests of the Group whether or not such
              misconduct or other conduct occurs during or in the context of the
              Employment;

      15.2.4  without the express written consent of the Board resigns or ceases
              to hold office as a director of the Company or of any other Group
              Company of which he had been appointed a director or is
              disqualified from holding or ceases to be qualified to hold office
              as a director by any court order, any provisions in the articles
              of the Company or any other Group Company or under any provision
              of general law from time to time save where this arises by reason
              of him not being re-elected as a director of the Company at any
              annual general meeting of the Company at which under the articles
              of association he is to retire by rotation;

      15.2.5  is convicted of any criminal offence (excluding an offence under
              road traffic legislation in the United Kingdom and elsewhere for
              which a penalty of imprisonment cannot be imposed);

      15.2.6  is made the subject of a bankruptcy order or have a receiving
              order or an administration order made against him or make any
              composition or arrangement with his creditors generally or
              otherwise take advantage of any statute from time to time in force
              offering relief for insolvent debtors;

      15.2.7  becomes addicted to or is habitually under the influence of
              alcohol or any drug (not being a drug prescribed for the Executive
              by a medical practitioner for the treatment of a condition other
              than drug addiction) the possession of which is controlled by law;

      15.2.8  is expelled, suspended or subject to any serious disciplinary
              action by any relevant professional or other body as a result of
              which he is no longer able to perform his duties under this
              Agreement; or

      15.2.9  becomes a patient within the meaning or the Mental Health Act
              1983.

15.3  In the event that any part of the share capital of the Company shall be
      quoted on any Recognised Investment Exchange it shall be a fundamental
      term of this Agreement that the Executive shall comply at all times with
      the Model Code for transactions in securities by directors and relevant
      employees issued from time to time by the Financial Services Authority as
      the United Kingdom Listing Authority (the "MODEL CODE") and it shall be
      the responsibility of the Executive to make himself aware of the
      provisions of the Model Code and the parties agree that (without prejudice
      to the effect of any other conduct of the Executive) any breach by the
      Executive of the Model Code shall be gross misconduct for the purpose of
      Clause 15.2.3.

15.4  TERMINATION ON ACCOUNT OF ILLNESS OR INJURY

      15.4.1  Without prejudice to Clauses 15.2 (summary dismissal) and 4.3
              (payment in lieu of notice) and subject to Clause 15.4.2
              (restrictions on dismissals in context of PHI scheme), but
              notwithstanding any other provision of this Agreement, if the
              Executive shall become unable to perform his duties properly by
              reason of illness or injury for a period or periods aggregating at
              least 180 days in any period of 12 consecutive calendar months
              (the "PERIOD OR PERIODS OF INCAPACITY") then

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<PAGE>
               the Company may, by not less than three months prior written
               notice to the Executive, terminate the Employment.

     15.4.2    Where the Executive is receiving benefits under the PHI Scheme
               (the "PHI BENEFITS") or where his absence due to illness or
               injury may entitle him to PHI Benefits in the future, the Company
               shall not terminate the Employment for any reason where to do so
               would render the Executive ineligible for PHI Benefits or
               eligible for a reduced rate of PHI Benefits PROVIDED THAT nothing
               in this sub-clause shall prevent the Company from:-

               (a)  terminating the Employment pursuant to Clause 15.2 (summary
                    dismissal); or

               (b)  terminating the Employment under Clause 15.1.1 by reason of
                    redundancy; or

               (c)  terminating the Employment forthwith where the Executive
                    ceases to receive PHI Benefits and in such circumstances the
                    Executive agrees that the Company would be acting reasonably
                    in so terminating the Employment

               and for the avoidance of doubt it is agreed that whilst the
               Executive is absent from work and receiving PHI Benefits the
               fact that the Employment continues by virtue of this sub-clause
               shall not entitle the Executive to payment of his salary or to
               any other benefits under this Agreement.

15.5 MISCELLANEOUS

     On the termination of this Agreement for whatever reason, the Executive
     shall at the written request of the Board:-

     15.5.1    immediately resign (without claim for compensation) from all and
               any directorships and other offices which he may hold in any
               Group Company and from any other appointments or offices which he
               holds as nominee or representative or any Group Company; and

     15.5.2    transfer without payment as the Company may direct, any
               Qualifying Shares held by the Executive in accordance with the
               articles of association of the Company and/or any other Group
               Company

     and if he should fail to do so within 7 days of the said request the
     Executive hereby irrevocably authorises any director of the Company for the
     time being in his name and on his behalf to execute any documents or do
     anything else that is necessary to effect such resignations and/or
     transfers.

15.6 Upon termination of the Employment for whatever reason the Executive shall
     forthwith deliver to the Company or its authorised representative such of
     the following as are in his possession or control:-

     15.6.1    all keys, security and computer passes, plans, statistics,
               documents, records, papers, magnetic disks, tapes or other
               software storage media including any copies thereof which belong
               to the Group or which relate to the business of the Group
               including all copies, records and memoranda (whether or not
               recorded in writing or on computer disk or tape) made by the
               Executive of any Confidential Information (as defined by Clause
               20.5);

     15.6.2    all credit cards and charge cards provided for the Executive's
               use by the Company; and

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<PAGE>
        15.6.3  all other property of the Group not previously referred to in
                this Clause.

16.     SUSPENSION FROM EMPLOYMENT

        In order to investigate a complaint of misconduct made against the
        Executive the Company shall be entitled to suspend the Executive from
        his duties on full pay with full entitlement to all other benefits to
        which he is entitled under this Agreement for so long as the Board shall
        consider necessary in order to facilitate a proper investigation of such
        complaint and during such period of suspension:-

        16.1    without prejudice to Clause 5 (duties of the Executive) the
                Company shall be under no obligation to provide any work for the
                Executive and shall be entitled to appoint any other person or
                persons to perform the Executive's duties under this Agreement
                whether on a temporary or a permanent basis;

        16.2    the Company may forbid the Executive to enter any Group premises
                or to contact any employees, officers, customers, clients,
                agents or suppliers of the Group without its prior consent;

        16.3    the Executive shall, at the request of the Board, immediately
                deliver to the Company all or any property in his possession or
                control which belongs to the Company or which relates to the
                business of the Company, including without limitation all items
                mentioned in Clauses 15.6.1 and 15.6.2; and

        16.4    the Executive shall continue to be bound by all the Executive's
                obligations under this Agreement insofar as they are compatible
                with the Executive being suspended from duties, including
                without limit the Executive's duty of good faith and the
                Executive's duties under Clause 5.5 (Executive not to be
                employed in any other business).

17.     DIRECTORSHIPS

17.1    If during the Employment the Executive shall cease to be a director of
        the Company or any other Group Company (otherwise than for a reason
        justifying summary dismissal pursuant to Clause 15.2.4) the Employment
        shall continue as if he had been employed as an Executive Manager with
        the same status as previously save that the Executive shall not present
        himself as a Director of the Company and the terms of this Agreement
        (save those relating to the holding of the office of director) shall
        continue in full force and effect.

18.     OFFICE COMMUNICATIONS

18.1    During the Employment the Executive will have access to the Company's
        telecoms and computer system (the "OFFICE SYSTEM") which provides for
        communication by various means including telephone, fax, e-mail, voice
        mail and video conferencing link and which also allows access to the
        internet. The Office System (which includes without limitation any
        mobile telephone or laptop computer provided by the Company to the
        Executive) is intended primarily for business use and must be operated
        and used strictly in accordance with Company policy including, where
        relevant, the Company's IT Policy as varied from time to time. Breach of
        any such policy will normally be treated as a serious disciplinary
        matter.

18.2    The Company may, at any time during the Employment, where this is
        necessary in the interests of the Company's business, monitor the
        Executive's use of the Office System (whenever this occurs). This power
        includes, without limitation, the ability to monitor:-

        18.2.1  the timing, duration and contents of any communication
                whatsoever sent by or to the Executive via the Office System;
                and

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<PAGE>
        18.2.2  the Executive's access to and use of the internet and the
                Executive consents to such monitoring taking place.

18.3    The Executive must not send any e-mails or other messages on the Office
        System which are of a defamatory or abusive nature, which constitute
        sexual or any other form of harassment or which are calculated to or may
        tend to prejudice or injure the interests of the Group. In addition he
        is prohibited from accessing or downloading any pornographic or other
        offensive material on the Office System. The Executive agrees to
        indemnify the Company during and after the termination of the Employment
        against all liabilities arising from the Executive's breach of this
        provision.

18.4    This Clause is without prejudice to the Executive's obligations under
        Clause 25 (data protection).

19.     RECONSTRUCTION

        If the Employment of the Executive is terminated by reason of the
        liquidation, reorganisation, or other reconstruction of the Company or
        any other Group Company or as part of any other rearrangement of the
        affairs of the Company or any other Group Company not involving a
        liquidation, and the Executive is offered Employment by a reconstructed
        Company or by another Group Company on substantially similar terms (for
        the avoidance of doubt the Executive's basic salary and contractual
        benefits shall be no less than those due under this Agreement and the
        bonus opportunity for the Executive shall be on substantially similar
        terms) and comparable status then, subject to the provisions of the
        Transfer of Undertakings (Protection of Employment) Regulations 1981,
        the Executive shall be obliged to accept such offer and shall have no
        claim against the Company or any reconstructed or Group Company in
        respect of the termination of the Employment.

20.     CONFIDENTIAL INFORMATION

20.1    The Executive Director is aware that in the course of Employment under
        this Agreement he will have access to and be entrusted with information
        in respect of the business and finances of the Company and its dealings,
        transactions and affairs and likewise in relation to any other Group
        Company all of which information is or may be Confidential Information.
        Accordingly the Executive gives the undertakings set out in this Clause
        20 to the Company for itself and for the benefit of and as trustee for
        any Group Company.

20.2    The Executive shall not during the Employment or afterwards use exploit
        (except for the benefit of the Group) or divulge to any third party by
        any means any Confidential Information except he shall be permitted to
        do so:-

        20.2.1  when necessary in the proper performance of the duties of his
                Employment;

        20.2.2  with the express written consent of the Board; or

        20.2.3  where this is required by law.

20.3    The Executive shall, during the Employment, use his best endeavours to
        prevent the unauthorised use or disclosure of any Confidential
        Information whether by any other officer, employee or agent of the Group
        or otherwise and shall be under an obligation promptly and freely to
        report to the Board any such unauthorised use or disclosure which comes
        to his knowledge.

20.4    The Executive shall not, during the Employment or at any time thereafter
        make, except for the benefit of the Company or any other Group Company
        any copy, record, or

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<PAGE>
      memorandum (whether recorded in writing, on computer disk or tape or
      otherwise) of any Confidential Information and any such copy record or
      memorandum made by the Executive during the Employment shall be and remain
      the property of the Company and accordingly shall be returned by the
      Executive to the Company on termination of the Employment in accordance
      with Clause 15.6 or when required to do so by the Board pursuant to Clause
      4.4.4 (garden leave) or Clause 16.3 (suspension from employment) or at any
      other time during the Employment at the request of the Board.

20.5  In this Agreement "CONFIDENTIAL INFORMATION" means:-

      20.5.1  all information which relates to the business, finances,
              transactions, affairs, products, services, processes, equipment or
              activities of the Company and any other Group Company which is
              designated by the Company and any other Group Company as
              confidential; and

      20.5.2  all information relating to such matters which comes to the
              knowledge of the Executive in the course of the Employment and
              which, by reason of its character and/or the manner of its coming
              to his knowledge, is evidently confidential

      and shall include without limitation information as to improvements,
      discoveries, developments, designs, algorithms, inventions, techniques,
      strategies, new products, marketing plans, forecasts, unpublished
      financial statements, business forms, contract forms, report formats,
      budgets, projections, licenses, prices, costs, customer, client and
      supplier lists and employees, and any other information of a similar
      nature not available to the public, whether oral or written, in drawings
      or in machine-readable form, and whether or not expressly marked
      "Confidential" or "Proprietary" provided that information shall not be, or
      shall cease to be, Confidential Information if and to the extent that it
      comes to be in the public domain otherwise than as a result of the
      unauthorised act or default of the Executive.

20.6  This Clause is without prejudice to the Executive's obligations under
      Clause 25 (data protection).

21.   POST TERMINATION COVENANTS

21.1  For the purposes of this Clause the following words and expressions shall
      have the following meanings:-

      21.1.1   "BUSINESS"       the business or businesses of the Company or any
                                other Group Company in or with which the
                                Executive has been involved or concerned namely
                                business relating to computer software used in
                                the management of and data collection for
                                clinical trials of pharmaceutical products at
                                any time during the period of 12 months prior to
                                the Termination Date

      21.1.2   "DIRECTLY OR     the Executive acting either alone or jointly
               INDIRECTLY"      with or on behalf of any other person, firm or
                                company, whether as principal, partner, manager,
                                employee, contractor, director, consultant,
                                investor or otherwise

      21.1.3   "KEY PERSONNEL"  any person who is at the Termination Date or
                                was at any time during the period of 12 months
                                prior to the Termination Date employed or
                                engaged as a

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<PAGE>
                                   consultant in the Business in an executive or
                                   senior managerial capacity and with whom the
                                   Executive has had dealings other than in a
                                   de minimis way during the course of the
                                   Employment

     21.1.4  "PROSPECTIVE          any person, firm or company which has been
              CLIENT"              engaged in negotiations, with which the
                                   Executive has been personally involved, with
                                   the Company or any other Group Company with a
                                   view to purchasing goods and services from
                                   the Company or any other Group Company during
                                   the period of 6 months prior to the
                                   Termination Date

     21.1.5  "RELEVANT AREA"       within 50 miles of Maidenhead, Berlin, Paris,
                                   Tokyo, Sydney, Boston or any city worldwide
                                   in which the Company operates or has premises
                                   or has a Relevant Client

     21.1.6  "RELEVANT CLIENT"     any person, firm or company which at any time
                                   during the 12 months prior to the Termination
                                   Date was a client of the Company or any other
                                   Group Company, with whom or which the
                                   Executive dealt regularly other than in a de
                                   minimis way or for whom or which the
                                   Executive was responsible on behalf of the
                                   Company or any other Group Company at any
                                   time during the said period

     21.1.7  "RELEVANT GOODS       any goods and services competitive with those
              AND SERVICES"        supplied by the Company or any other Group
                                   Company at any time during the 12 months
                                   prior to the Termination Date in the supply
                                   of which the Executive was regularly involved
                                   or concerned at any time during the said
                                   period

     21.1.8  "RELEVANT PERIOD"     the period of the Employment and the period
                                   of 6 months from the Termination Date except
                                   that any period of garden leave served by the
                                   Executive pursuant to Clause 4.4 shall reduce
                                   the Relevant Period accordingly

     21.1.9  "RELEVANT SUPPLIER"   any person, firm or company which at any time
                                   during the 12 months prior to the Termination
                                   Date was a supplier of any goods or services
                                   (other than utilities and goods or services
                                   supplied for administrative purposes) to the
                                   Company or any other Group Company and with
                                   whom or which the Executive had personal
                                   dealings during the Employment other than in
                                   a de minimis way

     21.1.10  "TERMINATION DATE"   the date on which the Employment shall
                                   terminate

21.2 Without prejudice to Clause 5.5 (Executive not to be employed in any other
     business) the Executive shall not without the prior written consent of the
     Board directly or indirectly at any time within the Relevant Period engage
     or be concerned or interested in any business within the Relevant Area
     which (a) competes or (b) will at any time during the Relevant Period
     compete with the Business. Nothing in this sub-clause shall prevent the
     Executive

                                       16
<PAGE>
          from the being or becoming a Minority Holder provided that the
          Executive discloses this to the Company.

21.3      The Executive shall not without the prior written consent of the Board
          directly or indirectly at any time within the Relevant Period:-

          21.3.1    (a)  solicit the custom of; or

                    (b)  facilitate the solicitation of; or

                    (c)  deal with

          any Relevant Client in respect of any Relevant Goods and Services; or

          21.3.2    (a)  solicit the custom of; or

                    (b)  facilitate the solicitation of; or

                    (c)  deal with

          any Prospective Client in respect of any Relevant Goods and Services;
          or

          21.3.3    (a)  interfere; or

                    (b)  endeavour to interfere,

          with the continuance of supplies to the Company and/or any other Group
          Company (or the terms relating to those supplies) by any Relevant
          Supplier.

21.4      The Executive shall not without the prior written consent of the Board
          directly or indirectly at any time during the Relevant Period:-

          21.4.1    entice away from the Company or any other Group Company; or

          21.4.2    endeavour to entice a way from the Company or any other
                    Group Company; or

          any Key Personnel.

21.5      The Executive shall not without the prior written consent of the Board
          directly or indirectly at any time during the Relevant Period:-

          21.5.1    employ or engage; or

          21.5.2    endeavour to employ or engage

          any Key Personnel.

21.6      The Executive acknowledges that the provisions of this Clause are
          fair, reasonable and necessary to protect the goodwill and interests
          of the Company and any other Group Companies (the "INTERESTS"). Whilst
          the provisions of this Clause 21 have been framed with a view to
          ensuring that the interests are adequately protected taking account of
          the Group's legitimate expectations of the future development of the
          business, it is acknowledged by the Executive that the business may
          change over time and as a result it may become necessary to amend the
          provisions of this Clause 21 in order to ensure that the Interests
          remain adequately protected. The Executive, therefore, agrees that the
          Company shall be entitled to propose amendments to the provisions of
          this Clause 21 in accordance with Clause 21.7 below in order to
          protect the interests.

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<PAGE>

21.7  In order to amend the provisions of this Clause 21, the Company shall
      notify the Executive in writing of why it believes it is necessary to
      amend Clause 21 and the amendments which it proposes. The Executive shall
      then have a period of 14 calendar days in which to put forward any
      objections which he might have to the proposed amendments. In the event of
      the Executive not putting forward any such objections, then this Clause 21
      shall take effect with the proposed amendments on the expiry of the 14 day
      period. In the event of the Executive putting forward any objections, the
      Company shall endeavour to accommodate them, insofar as they are
      reasonable and where reasonably possible, to agree the amendments with the
      Executive.

21.8  The Executive acknowledges that the provisions of this Clause 21 shall
      constitute severable undertakings given to the Company for itself and for
      the benefit of and as trustee for each of the other Group Companies and
      the said undertakings may be enforced by the Company on its own behalf and
      on behalf of any of the other Group Companies.

21.9  If any of the restrictions or obligations contained in this Clause 21 is
      held not to be valid on the basis that it exceeds what is reasonable for
      the protection of the goodwill and interests of the Company and any other
      Group Company but would be valid if part of the wording were deleted then
      such restrictions or obligations shall apply with such deletions as may be
      necessary to make it enforceable.

21.10 The Executive acknowledges and agrees that he shall be obliged to draw the
      provisions of this Clause 21 to the attention of any third party who may
      at any time before or after the termination of the Employment offer to
      employ or engage the Executive in any capacity and for whom or with whom
      the Executive intends to work during the Relevant Period.

21.11 The Executive shall, at the request and cost of the Company, enter into a
      direct agreement or undertaking with any other Group Company to which the
      Executive provides services whereby he will accept restrictions
      corresponding to the restrictions in this Clause (or such of them as may
      be appropriate in the circumstances) as the Company may require in the
      circumstances.

22.   INVENTIONS AND COPYRIGHT

22.1  It shall be a duty of the Executive during the Employment to consider and
      keep under review the ways if any in which the products, services,
      processes, equipment, systems and activities of the Company and any other
      Group Company might be improved and/or enhanced.

22.2  If during the Employment the Executive alone or with others makes or
      discovers any Invention he shall promptly disclose it to the Board giving
      full particulars of it including all necessary drawings, models and
      specifications and the Executive agrees and acknowledges that:-

      22.2.1  because of the nature of his duties and the responsibilities
              arising from them he has a special obligation to further the
              interests of the Company so that all Inventions made by the
              Executive in the performance of his duties or as a result of any
              special project for the Company outside the scope of his normal
              duties and all rights in such Inventions shall belong to the
              Company; and

      22.2.2  the provisions of this sub-clause:-

              (a)  shall not entitle the Executive to any compensation beyond
                   the salary and bonus to which he is entitled under Clause 8
                   of this Agreement except that in the case of any Invention on
                   which a British patent has been granted or

                                       18

<PAGE>
                    assigned to the Company where the Company has derived
                    outstanding benefit from such patent, the Executive may be
                    entitled by virtue of section 40 of the Patents Act 1977 to
                    claim additional compensation; and

               (b)  shall not restrict the Executive's rights under sections 39
                    to 43 of the Patents Act 1977.

22.3      The Executive shall promptly disclose to the Board any Copyright Work
          and/or Design Right Work originated, conceived, written or made during
          the course of the Employment and hereby acknowledges that by virtue of
          the Employment the Copyright and/or Design Right in any such Work
          vests automatically and forthwith in the Company.

22.4      The Executive hereby waives all and any moral rights (as defined in
          Chapter IV of the Copyright Designs and Patents Act 1988).

22.5      The Executive shall, at the cost of the Company and on demand, execute
          all such documents and do all such other acts as the Company shall
          require to enable the Company or its nominee to obtain the full
          benefit of any Invention, Copyright Work and Design Right Work to
          which the Company is entitled and all the rights therein and to secure
          such patent, utility, model, copyright or design registration or
          similar protection in any part of the world as the Company may
          consider appropriate.

22.6      The Executive shall give to the Company, or any successor in title
          therefrom, such assistance as the Company may require (in its absolute
          discretion) in connection with any dispute or threatened dispute
          directly or indirectly relating to any Invention, Copyright Work or
          Design Right Work or any associated right or registration or other
          protection in respect thereof (including but not limited to the
          execution of documents, the swearing of any declarations or oaths, the
          providing of information and the participation in any proceedings
          before any Court or tribunal).

22.7      The Executive shall not disclose to any other Person without the
          consent of the Company being previously obtained (which if given may
          be subject to conditions) the details of any Invention, Copyright Work
          or Design Right Work.

22.8      The Executive hereby irrevocably authorises any director of the
          Company for the time being in his name and on his behalf to execute
          any documents and to do everything necessary to give effect to this
          Clause 22.

22.9      If the Executive shall during the Employment make or discover any
          Invention or make, originate, conceive or write any Copyright Work or
          Design Right Work in which, despite the previous provisions of this
          Clause, any intellectual property rights belong to the Executive and
          not the Company then the Executive shall if so required by the Board:-

          22.9.1    negotiate in good faith with the Company for the assignment
                    or licensing to the Company or its nominees of such rights;
                    and

          22.9.2    until such rights shall be fully and absolutely vested in
                    the Company shall hold the same as trustee for the Company.

22.10     Decisions as to the patenting and exploitation of any Invention shall
          be at the sole discretion of the Company and the Company shall not be
          under any obligation to take any step or register any patent or other
          right in respect of, or to develop or exploit, any Invention or
          Copyright or Design Work made, discovered, originated, conceived or
          written by the Executive.

22.11     Nothing in this Clause shall be taken to limit or derogate from the
          obligations of the Executive under Clause 20 (confidential
          information).

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<PAGE>
23.       MISREPRESENTATION

          The Executive shall not, after termination of the Employment,
          wrongfully represent himself as being employed by, or connected with,
          the Company or any other Group Company.

24.       DISCIPLINARY AND GRIEVANCE PROCEDURES

24.1      There is no specific disciplinary procedure which applies to the
          Employment.

24.2      If the Executive is dissatisfied with any disciplinary decision or
          seeks redress for any grievance relating to the Employment he should
          raise the issue with the Managing Director of the Company. If this
          does not lead to a resolution satisfactory to the Executive he may
          formally refer the issue to the President and CEO of Phase Forward
          Incorporated.

25.       DATA PROTECTION

25.1      The Executive shall at all times during the Employment act in
          accordance with the Data Protection Act 1998 (the "1998 ACT") and
          shall comply with any policy introduced by the Company from time to
          time to comply with the 1998 Act.

25.2      The Executive agrees to provide the Company in its capacity as Data
          Controller with all Personal Data relating to him which is necessary
          or reasonably required for the proper performance of this Agreement,
          the administration of the employment relationship (both during and
          after the Employment) or the conduct of the Company's business or
          where such provision is required by law (the "AUTHORISED PURPOSES").

25.3      The Executive explicitly consents to the Company or any other Group
          Company processing his Personal Data, including his Sensitive Personal
          Data, where this is necessary or reasonably required to achieve one or
          more of the Authorised Purposes.

25.4      The Executive acknowledges that the Company may, from time to time
          collect or disclose his Personal Data (including his Sensitive
          Personal Data) from and to third parties (including without limitation
          the Executive's referees, any management consultants or computer
          maintenance companies engaged by the Company, the Company's
          professional advisers and any other Group Companies) and consents to
          such collection and disclosure even where this involves the transfer
          of such data outside the European Economic Area where this is
          necessary or reasonably required to achieve one or more of the
          Authorised Purposes.

25.5      The Company agrees to process any Personal Data made available to it
          by the Executive in accordance with the provisions of the 1998 Act.

25.6      In this Clause "DATA CONTROLLER" "PERSONAL DATA" "PROCESSING" and
          "SENSITIVE PERSONAL DATA" shall have the meaning set out in sections 1
          and 2 of the 1998 Act.

26.       THIRD PARTY RIGHTS

26.1      The Company and the Executive agree that no term of this Agreement
          (including the terms of any documents incorporated either expressly or
          by implication into this Agreement) shall be enforceable by a Third
          Party in his own right by virtue of section 1(1) of the Contracts
          (Rights of Third Parties) Act 1999 and for the avoidance of doubt this
          Agreement may be rescinded or varied in whole or in part by agreement
          between the Company and the Executive without the consent of any such
          Third Party.

26.2      For the purposes of this Clause a "THIRD PARTY" means any person who
          is not named as a party to this Agreement.

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<PAGE>
27.   PREVIOUS AGREEMENTS

      This Agreement constitutes the entire understanding between the parties
      with respect to its subject matter and supersedes all previous agreements
      and undertakings (if any) relating to the employment of the Executive by
      the Company or any other Group Company.

28.   NOTICES

28.1  Any notice to be given under this Agreement by either party shall be in
      writing and if given by the Company shall be signed by a Director (other
      than the Executive) or some other duly authorised officer or agent of the
      Company and if given by the Executive shall be signed by him.

28.2  Any notice to the Company shall be served at the address of its registered
      office for the time being and may be delivered by hand or sent by first
      class recorded delivery post.

28.3  Any notice to the Executive shall be served on him in person or at his
      last known private address and may be delivered by hand to that address or
      sent by first class recorded delivery post.

29.   LAW AND JURISDICTION

29.1  This Agreement is governed by and shall be construed in accordance with
      English law.

29.2  The parties submit to the exclusive jurisdiction of the English courts
      with regard to any dispute or claim arising under this Agreement except to
      the extent that it is provided elsewhere in this Agreement that such
      dispute or claim should be resolved by any person acting as an expert.

30.   GENERAL PROVISIONS

30.1  Any amendment to this Agreement (other than an amendment to Clause 21
      which must be made in accordance with Clause 21.7) must be recorded in
      writing and signed by the parties to be effective. For the avoidance of
      doubt the provisions of this Clause do not apply to any amendments to the
      Schemes referred to in Clause 12 which must be made in accordance with
      Clause 12.2.

30.2  The complete or partial invalidity or unenforceability of any provision of
      this Agreement for any purpose shall in no way affect:-

      30.2.1  the validity or enforceability of such provisions for any other
              purpose;

      30.2.2  the remainder of such provisions; or

      30.2.3  the remaining provisions of this Agreement.

30.3  This Agreement is intended by the Company to be a statement in writing of
      the terms of the Employment under section 1 of the Act.

30.4  If there is any conflict between the provisions of this Agreement and the
      provisions of the articles of association of the Company from time to time
      the said articles shall prevail.

30.5  No waiver by the Company other than one made in writing by resolution of
      the Board of any breach by the Executive of any provision of this
      Agreement and no failure, delay or forbearance by the Company in
      exercising any of its rights shall be taken to be a waiver of

                                       21

<PAGE>
such breach or right or shall prevent the Company from later taking any action
or making any claim in respect of such breach or right.

30.6    There are no collective agreements which directly affect the terms and
conditions of the Employment.

30.7    The Executive is not required to work outside the UK for a consecutive
period in excess of one month and accordingly there are no particulars in this
regard relevant to the Employment.

SIGNED by or on behalf of the parties on the date which first appears in this
Agreement

SIGNED by Stephen Powell             )       /s/ STEPHEN POWELL
                                     )       ---------------------------------

SIGNED by John J. Schickling         )       /s/ JOHN J. SCHICKLING
(Director) for and on behalf         )       ---------------------------------
of the Company

                                       22<PAGE>
                               DATED 28 JULY 1999

                        (1) PHASE FORWARD EUROPE LIMITED

                                    - AND -

                                (2) MARTIN YOUNG

                     --------------------------------------

                                   EXECUTIVE
                               SERVICE AGREEMENT

                     --------------------------------------

                                    GARRETTS
                                  ABBOTS HOUSE
                                  ABBEY STREET
                                    READING
                                   BERKSHIRE
                                    RG1 3BD
                               TEL: 0118 949 0000
                               FAX: 0118 949 0049
                                    REF: ALT

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