Document:

<PAGE>   1

                                                                    EXHIBIT 10.2

                              GOVERNANCE AGREEMENT

         THIS GOVERNANCE AGREEMENT (this "Agreement"), dated as of February 14,
2000, is entered into by and between Phoenix International Ltd., Inc., a Florida
corporation (the "Company"), and London Bridge Software Holdings plc., a
corporation organized under the laws of England and Wales ("London Bridge").

         WHEREAS, the Company and London Bridge contemporaneously are entering
into a Stock Purchase Agreement of even date herewith (as amended, the "Purchase
Agreement"), pursuant to which London Bridge has agreed to purchase, and the
Company has agreed to sell, shares of the Company's common stock, $0.01 par
value per share (the "Common Stock") on the terms and conditions set forth
therein (the "Purchase"); and

         WHEREAS, London Bridge will Beneficially Own (as defined herein)
approximately 9.16% of the outstanding Common Stock of the Company as a result
of the Purchase and otherwise; and

         WHEREAS, as a condition to the willingness of the Company to enter into
the Purchase Agreement, and each party, in order to induce the other to enter
into such agreement, has agreed to execute and deliver, or cause to be executed
and delivered, this Agreement concurrently with the closing of the Purchase
under the Purchase Agreement; and

         WHEREAS, the Company and London Bridge desire to establish in this
Agreement certain terms and conditions concerning the corporate governance of
the Company after the closing of the Purchase under the Purchase Agreement; and

         WHEREAS, the Company and London Bridge also desire to establish in this
Agreement certain terms and conditions concerning the acquisition and
disposition of securities of the Company by London Bridge.

         NOW, THEREFORE, in consideration of the mutual covenants and agreements
set forth herein and for other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, the parties hereto agree as
follows:

                                    ARTICLE I

                                   DEFINITIONS

         SECTION 1.1 Definitions. As used in this Agreement, the following terms
shall have the following meanings:

         "Affiliate" means, with respect to any Person, any other Person that
directly or indirectly, through one or more intermediaries, Controls, is
Controlled by, or is under common Control with, such first Person.
<PAGE>   2

         "Associate" has the meaning set forth in Rule 12b-2 under the Exchange
Act as in effect on the date of this Agreement.

         "Beneficial Ownership" and any derivative thereof has the meaning set
forth in Rule 13d-3 under the Exchange Act as in effect on the date of this
Agreement.

         "Board" means the Board of Directors of the Company.

         "Buyout Transaction" means a tender offer, merger, stock purchase or
exchange, sale of all or substantially all of the Company's assets, business
combination or any similar transaction involving the Company or any of its
Subsidiaries, on the one hand, and London Bridge or any Affiliate or Associate
of London Bridge, on the other, that offers each holder of Voting Securities
(other than, if applicable, London Bridge or any Affiliate or Associate of
London Bridge) the opportunity to dispose of all Voting Securities Beneficially
Owned by such holder.

         "Closing" shall have the meaning set forth in the Purchase Agreement.

         "Common Stock" has the meaning set forth in the recitals to this
Agreement.

         "Company" has the meaning set forth in the recitals to this Agreement.

         "Control" and any derivation thereof shall have the meaning specified
in Rule 12b-2 under the Exchange Act as in effect on the date of this Agreement.

         "Exchange Act" means the United States Securities and Exchange Act of
1934, as amended, and the rules and regulations promulgated thereunder.

         "Governmental Entity" means any court, administrative agency,
regulatory body, commission or other governmental authority, board, bureau or
instrumentality, domestic or foreign and any subdivision thereof.

         "Group" has the meaning set forth in Section 13(d) of the Exchange Act
as in effect on the date of this Agreement.

         "Liens" shall mean all liens, encumbrances, mortgages, security
interests, charges, pledges, equities, hypothecations, rights in or to, and
other similar rights.

         "London Bridge" has the meaning set forth in the recitals to this
Agreement.

         "Other Holders" means the holders of the Other Shares.

         "Other Shares" means Voting Securities not Beneficially Owned by London
Bridge.

         "Purchase" has the meaning set forth in the recitals to this Agreement.

                                       2
<PAGE>   3

         "Purchase Agreement" has the meaning set forth in the recitals to this
Agreement.

         "Person" means any individual, group, corporation, firm, partnership,
public limited company, private limited company, limited liability company,
joint venture, trust, business association, organization, Governmental Entity or
other entity.

         "Purchased Common Stock" means the Common Stock purchased by London
Bridge pursuant to the Purchase Agreement and any stock or other securities of
the Company paid as a dividend with respect thereto.

         "SEC" means the United States Securities and Exchange Commission or any
successor Governmental Entity.

         "Securities Act" means the United States Securities Act of 1933, as
amended, and the rules and regulations promulgated thereunder.

         "Stockholder Vote" means, as to any matter to be presented to the
holders of Voting Securities, a vote at a duly called and held annual or special
meeting of the holders of Voting Securities entitled to vote on such matter.

         "Subsidiary" means, with respect to any Person, as of any date of
determination, any other Person as to which such Person owns, directly or
indirectly, or otherwise Controls, more than 50% of the voting shares or other
similar interests.

         "Third Party Offer" means a bona written fide offer to enter into a
tender offer, merger, stock purchase or exchange, sale of all or substantially
all of the Company's assets, business combination or any similar transaction
involving the Company, made by a Person other than London Bridge, an Affiliate
of London Bridge or any Associate of or other Person acting on behalf of London
Bridge or any Affiliate of London Bridge.

         "Total Voting Power of the Company" means the total number of votes
that may be cast in the election of directors of the Company if all Voting
Securities outstanding or treated as outstanding pursuant to the final sentence
of this definition were present and voted at a meeting held for such purpose.
The percentage of the Total Voting Power of the Company Beneficially Owned by
any Person is the percentage of the Total Voting Power of the Company that is
represented by the total number of votes that may be cast in the election of
directors of the Company by Voting Securities Beneficially Owned by such Person.
In determining the Voting Securities Beneficially Owned by any Person, Voting
Securities that are not outstanding but are then subject to immediate issuance
upon exercise or exchange of rights of conversion or any options, warrants or
other rights (the "Rights") Beneficially Owned by such Person shall be deemed to
be outstanding and shall be included in Voting Securities Beneficially Owned by
such Person for the purpose of computing the percentage of the Total Voting
Power represented by Voting Securities Beneficially Owned by such Person, but
any Rights Beneficially Owned by any other Person shall not be deemed to be
outstanding for purpose of computing the percentage of the Total Voting Power
represented by Voting

                                       3
<PAGE>   4

Securities Beneficially Owned by the Person with respect to whom the calculation
is being performed.

         "Voting Securities" means Common Stock, any other securities of the
Company or any Subsidiary of the Company entitled to vote generally in the
election of directors of the Company or such Subsidiary of the Company, and any
securities convertible into or exercisable or exchangeable for, any of the
foregoing.

                                   ARTICLE II

                              STANDSTILL PROVISIONS

         SECTION 2.1  Standstill.

         (a) Except as otherwise expressly provided in this Agreement or as
specifically approved in writing by 66-2/3% of the members of the Board, for a
period of three (3) years from the date of this Agreement, neither London
Bridge, nor any of its Affiliates or Associates, nor any Group which London
Bridge Controls shall, directly or indirectly:

                  (i) by purchase or otherwise, acquire, agree to acquire or
         offer to acquire Beneficial Ownership of, or any Liens with respect to,
         any Voting Securities or direct or indirect rights or options to
         Beneficially Own Voting Securities (including any voting trust
         certificates representing such securities);

                  (ii) enter into, propose to enter into, solicit or support any
         Buyout Transaction or Third Party Offer, or purchase, acquire or
         propose to purchase, acquire, solicit or support the purchase or
         acquisition of any portion of the business or assets of the Company or
         any of its Subsidiaries by London Bridge or by any of its Affiliates or
         Associates or by any other Person;

                  (iii) form, join or in any way participate in a Group (other
         than a Group that may be formed in the future consisting solely of
         London Bridge and its Affiliates) formed for the purpose of acquiring,
         holding, voting or disposing of or taking any other action with respect
         to Voting Securities other than the Purchased Common Stock;

                  (iv) solicit proxies by or on behalf of any Person other than
         the Company with respect to any Voting Securities, become a
         "participant" in an "election contest" (as such terms are used in Rule
         14a-11 of Regulation 14A under the Exchange Act) relating to the Board,
         or otherwise attempt to acquire or alter Control of the business or
         affairs of the Company;

                  (v) deposit any Voting Securities in a voting trust or enter
         into any voting agreement or arrangement with respect thereto (other
         than this Agreement) which would entitle any Person to Control more
         than 10% of the Total Voting Power of the Company;

                                       4
<PAGE>   5

                  (vi) publicly propose to do or permit any of the foregoing,
         publicly propose to revise any of the standstill provisions of this
         Agreement, or otherwise take any action challenging the validity or
         enforceability of the foregoing or which would be inconsistent with the
         foregoing; or

                  (vii) assist, advise, encourage, provide funds for, negotiate
         or otherwise participate with or support any Person with respect to, or
         otherwise seek to do, any of the foregoing or, except as set forth in
         Section 2.3 below, participate, assist, advise, encourage, provide
         funds for or otherwise support any Third Party Offer.

         (b) Nothing in this Agreement shall (i) prohibit or restrict London
Bridge from responding to any inquiries from any Other Holders as to London
Bridge's intention with respect to the voting of any Voting Securities
Beneficially Owned by it so long as such response is consistent with the terms
of this Agreement; (ii) prohibit London Bridge from Beneficially Owning Voting
Securities issued as dividends or distributions in respect of, or issued upon
conversion, exchange or exercise of, securities which London Bridge is permitted
to Beneficially Own under this Agreement; (iii) prohibit any employee or agent
of London Bridge from purchasing or otherwise acquiring Voting Securities so
long as he or she is not a member of a Group that includes London Bridge or any
of its Affiliates or Associates or is not otherwise acting on behalf of London
Bridge or any of its Affiliates or Associates; or (iv) prohibit London Bridge
from disclosing in accordance with its obligations (if any) under the federal
securities laws or other applicable law (if any) that the Company has become the
subject of a Buyout Transaction or a Third Party Offer.

         SECTION 2.2 Buyout Transaction. Nothing in this Agreement shall
prohibit or restrict London Bridge from proposing, participating in, supporting
or causing the consummation of a Buyout Transaction if (i) 66-2/3% of the
Company's Board approve in advance and in writing the Buyout Transaction and
(ii) the Buyout Transaction is consummated in accordance with the terms and
conditions approved by the Board.

         SECTION 2.3 Third Party Offers. In the event that the Company becomes
the subject of a Third Party Offer not involving the participation of London
Bridge in any way, London Bridge may not support such Third Party Offer, vote in
favor of such Third Party Offer or tender or sell its Voting Securities to the
Person making such Third Party Offer unless the Third Party Offer is made
available to all of the Company's shareholders and each of the Other Holders are
entitled to participate in the Third Party Offer on the same terms and under the
same conditions as London Bridge.

                                   ARTICLE III

                               VOTING RESTRICTIONS

         SECTION 3.1 Irrevocable Proxy. London Bridge shall execute and deliver
to the Company, as a condition to Closing, a proxy in the form attached hereto
as "Exhibit A," which shall be deemed to be coupled with an interest and
irrevocable for a period of one year from the date of this Agreement.

                                       5
<PAGE>   6

         SECTION 3.2 Termination of Proxy. The Company agrees that the proxy
shall not be effective with respect to any Voting Securities transferred by
London Bridge in accordance with the transfer restrictions set forth in Article
IV below.

                                   ARTICLE IV

                              TRANSFER RESTRICTIONS

         SECTION 4.1  Restrictions.

         (a) Except as provided in Section 2.3 or with the written consent of at
least 66-2/3% of the members of the Board, London Bridge shall not, directly or
indirectly, sell, transfer or otherwise dispose of any Voting Securities prior
to February 14, 2003 except as follows:

                  (i) in the public U.S. securities market, in accordance with
         the volume and manner of sale limitations of Rule 144 under the
         Securities Act (regardless of whether such limitations are applicable)
         and otherwise subject to compliance with the Securities Act;

                  (ii) in the public U.S. securities market, in a registered
         public offering pursuant to the terms and conditions of the
         Registration Rights Agreement of even date herewith between the Company
         and London Bridge; or

                  (iii) in a private sale, and subject to the provisions of
         Section 4(b) below, if the purchaser agrees in writing, delivered by
         the Company at least three business days in advance of such sale, (and
         the terms of which are reasonably satisfactory to the Company), to be
         bound by the terms and conditions of this Agreement.

         (b) In addition to the restrictions set forth in Section 4.1(a), London
Bridge agrees as follows:

                  (i) for a period of six months after Closing, it shall not,
         without the prior written consent of the Company (which shall not be
         unreasonably withheld), sell, transfer, assign, convey, dispose of or
         otherwise reduce its risk of ownership with respect to, in whole or in
         part, the Purchased Common Stock or any other securities of the
         Company, or any rights with respect thereto; and

                  (ii) it shall not sell, transfer, assign or convey any Common
         Stock or other securities of the Company, or any rights with respect
         thereto, to a known competitor of the Company; provided, however, that
         the foregoing transfer restriction of this Section 4.1(b) shall not
         limit London Bridge's ability to sell Common Stock or other securities
         of the Company pursuant to the Registration Rights Agreement or in
         accordance with the terms and provisions of Rule 144 under the U.S.
         Securities Act of 1933, as amended, unless such sales are conducted in
         a manner whereby the

                                       6
<PAGE>   7

         purchaser(s) are identified to London Bridge or its selling agents
         prior to such sale (in which case the prohibition on sales to known
         competitors would still apply).

         SECTION 4.2  Legends.

         (a) Except as set forth in Section 4.2(b) below, during the term of
this Agreement, all certificates representing Voting Securities Beneficially
Owned by London Bridge shall bear an appropriate restrictive legend indicating
that such Voting Securities are subject to restrictions pursuant to this
Agreement.

         (b) Upon any transfer or proposed transfer of Beneficial Ownership by
London Bridge of any Voting Securities to any Person that is permitted pursuant
to this Agreement, the Company shall, upon receipt of timely notice and such
certificates, opinions and other documentation as shall be reasonably requested
by the Company, cause certificates representing such transferred Voting
Securities to be issued (i) without any legend if upon consummation of such
transfer such Voting Securities are no longer "restricted securities" as defined
in Rule 144 under the Securities Act or (ii) without any reference to this
Agreement if upon consummation of such transfer such Voting Securities continue
to be "restricted securities."

         SECTION 4.3 Effect. Any purported transfer of Voting Securities that is
inconsistent with the provisions of this Article IV shall be null and void and
of no force or effect.

                                    ARTICLE V

                                   TERMINATION

         SECTION 5.1 Automatic Termination. This Agreement shall terminate
automatically on February 14, 2003.

         SECTION 5.2 Early Termination of Standstill and Voting Provisions. The
terms of Articles II and III above shall terminate and be of no further force or
effect prior to the termination of this Agreement pursuant to Section 5.1 above
if, but only if:

                  (i) the Board recommends to the Company's shareholders
         approval of an agreement for a Third Party Offer in accordance with the
         terms of the Company's Articles of Incorporation and Bylaws; or

                  (ii) the Company publicly announces that it is soliciting any
         Third Party Offer.

                                       7
<PAGE>   8

                                   ARTICLE VI

                                  MISCELLANEOUS

         SECTION 6.1 Notices. All notices and other communications provided for
or permitted hereunder shall be made in writing in accordance with the
provisions for delivery of notices identified in the Purchase Agreement.

         SECTION 6.2 Interpretation. The headings contained in this Agreement
are for reference purposes only and shall not affect in any way the meaning or
interpretation of this Agreement. Whenever the words "included," "includes" or
"including" are used in this Agreement, they shall be deemed to be followed by
the words "without limitation." Nothing contained in this Agreement shall be
construed to prohibit or restrict the Company's ability to determine and
vigorously implement and defend the Company's strategic business objectives. In
addition, the parties acknowledge and agree that they have had the assistance of
counsel in the preparation of this Agreement and, therefore, this Agreement
shall be construed and interpreted without presumption against the party causing
this Agreement to be drafted.

         SECTION 6.3 Severability. The provisions of this Agreement shall be
deemed severable and the invalidity or unenforceability of any provision shall
not affect the validity or enforceability of the other provisions hereof. If any
provision of this Agreement, or the application thereof to any person or entity
or any circumstance, is found to be invalid or unenforceable in any jurisdiction
(a) a suitable and equitable provision shall be substituted therefor, upon the
agreement of all of the parties hereto, in order to carry out, so far as may be
valid and enforceable, the intent and purpose of such invalid or unenforceable
provision and (b) the remainder of this Agreement and the application of such
provision to other Persons or circumstances shall not be affected by such
invalidity or unenforceability, nor shall such invalidity or unenforceability
affect the validity or enforceability of such provision, or the application
thereof, in any other jurisdiction.

         SECTION 6.4 Counterparts. This Agreement may be executed in one or more
counterparts, each of which shall be deemed an original, and all of which shall
constitute a single agreement.

         SECTION 6.5 Entire Agreement; No Third Party Beneficiaries. This
Agreement, together with the Purchase Agreement, the Confidentiality Agreement,
the Registration Rights Agreement and the other agreements contemplated hereby
and thereby, (a) constitutes the entire agreement and supersedes all prior
agreements and understandings, both written and oral, among the parties with
respect to the subject matter hereof; and (b) is not intended to confer upon any
Person other than the parties hereto any rights or remedies hereunder.

         SECTION 6.6 Further Assurances. Each party shall execute, deliver,
acknowledge and file such other documents and take such further actions as may
be reasonably requested from time to time by the other party hereto to give
effect to and carry out the transactions contemplated herein.

                                       8
<PAGE>   9

         SECTION 6.7 Governing Law; Jurisdiction; Equitable Remedies. This
Agreement shall be governed by and construed in accordance with the laws of the
United States of America and the State of Florida, regardless of the laws that
might otherwise govern under applicable principles of conflicts of law. The
Company and the Shareholders irrevocably consent to the exclusive jurisdiction
and venue of the courts of any county in the State of Florida and the United
States Federal District Court of Florida, in any judicial proceeding brought to
enforce this Agreement. The parties agree that any forum other than the State of
Florida is an inconvenient forum and that a lawsuit (or non-compulsory
counterclaim) brought by one party against another party, in a court of any
jurisdiction other than the State of Florida should be forthwith dismissed or
transferred to a court located in the State of Florida. The parties hereto agree
that irreparable damage would occur in the event that any of the provisions of
this Agreement were not performed in accordance with their specific terms or
were otherwise breached. It is accordingly agreed that the parties hereto shall
be entitled to equitable relief, including in the form of injunctions, in order
to enforce specifically the provisions of this Agreement, in addition to any
other remedy to which they are entitled at law or in equity.

         SECTION 6.8  Amendments; Waivers.

         (a) No provision of this Agreement may be amended or waived unless such
amendment or waiver is in writing and signed, in the case of an amendment, by
the parties hereto, or in the case of a waiver, by the party against whom the
waiver is to be effective. Notwithstanding any provision herein to the contrary,
if a majority of the members of the Board determine in good faith to do so, such
directors may seek to enforce, in the name and on behalf of the Company, the
terms of this Agreement against London Bridge.

         (b) No failure or delay by any party in exercising any right, power or
privilege hereunder shall operate as waiver thereof nor shall any single or
partial exercise thereof preclude any other or further exercise thereof or the
exercise of any other right, power or privilege. The rights and remedies herein
provided shall be cumulative and not exclusive of any rights or remedies
provided by law.

         SECTION 6.9 Assignment. Neither this Agreement nor any of the rights or
obligations hereunder shall be assigned by either of the parties hereto without
the prior written consent of the other party. Subject to the preceding sentence,
this Agreement will be binding upon, inure to the benefit of and be enforceable
by the parties and their respective successors and assigns.

                                       9
<PAGE>   10

         IN WITNESS WHEREOF, the parties have caused this Governance Agreement
to be duly executed and delivered, all as of the date first set forth above.

                                     Phoenix International Ltd., Inc.

                                     By: /s/ Raju M. Shivdasani
                                         ---------------------------------
                                         Name:    Raju M. Shivdasani
                                              ----------------------------
                                         Title:   President and COO
                                               ---------------------------

                                     London Bridge Software Holdings plc.

                                     By: /s/ Gordon Crawford
                                         ---------------------------------
                                          Name:   Gordon Crawford
                                               ---------------------------
                                          Title:  Chairman
                                                --------------------------

                                       10<PAGE>   1
                                                                    EXHIBIT 10.3

                          REGISTRATION RIGHTS AGREEMENT

         THIS REGISTRATION RIGHTS AGREEMENT (the "Agreement"), is dated and
effective as of February 14, 2000, by Phoenix International Ltd., Inc., a
Florida corporation (the "Company"), and London Bridge Software Holdings plc., a
corporation organized under the laws of the England and Wales (the
"Shareholder"). The Company and the Shareholder are hereinafter collectively
called the "Parties."

         WHEREAS, the Company and the Shareholder have entered into a Stock
Purchase Agreement (the "Purchase Agreement") and Governance Agreement (the
"Governance Agreement"), each dated as of February 14, 2000 and pursuant to
which, among other things, the Company has agreed to sell and issue, and the
Shareholder has agreed to purchase, shares of the Company's common stock, 0.01
par value per share (the "Common Stock"); and

         WHEREAS, the Shareholder will acquire a total of 861,623 shares of
Common Stock pursuant to the Purchase Agreement; and

         WHEREAS, the Company and the Shareholder desire to provide for the
rights of the Shareholder with respect to the registration of the shares of
Common Stock to be received by the Shareholder pursuant to the Purchase
Agreement.

                  NOW, THEREFORE, in consideration of the covenants and
agreements set forth herein and in the Purchase Agreement, the Parties agree as
follows:

         1.       Definitions.  For purposes of this Agreement:

                  (a)      "1933 Act" means the United States Securities Act of
1933, as amended, or any replacement U.S. federal statute enacted hereafter, and
the rules and regulations of the Commission thereunder, all as the same shall be
in effect from time to time;

                  (b)      "Commission" means the United States Securities and
Exchange Commission or any other U.S. federal agency at the time administering
the 1933 Act and 1934 Act;

                  (c)      "Register," "registered" and "registration" refer to
a registration effected by preparing and filing a registration statement in
compliance with the 1933 Act and the declaration or ordering of effectiveness of
such registration statement by the Commission, with no stop order having been
issued with respect thereto;

                  (d)      "Registrable Securities" means shares of Common Stock
(1) issued or issuable to the Shareholder pursuant to the Purchase Agreement and
(2) issued as a dividend or other distribution with respect to, or in exchange
or replacement of, the foregoing, as a result of or in connection with any stock
split, recapitalization or other similar corporate activity, but Registrable
Securities shall not include any other shares of Common Stock or other
securities acquired by the Shareholder other than the foregoing;

                                  Page 1 of 14

<PAGE>   2

                  (e)      "1934 Act" means the United States Securities
Exchange Act of 1934, as amended, or any replacement U.S. federal statute
enacted hereafter, and the rules and regulations of the Commission thereunder,
all as the same shall be in effect from time to time; and

                  (f)      All other capitalized terms used herein but not
otherwise defined shall have the meanings ascribed to them in the Purchase
Agreement.

         2.       Registration Under 1933 Act.

                  (a)      Demand Registration. By written notice (the "Demand
Notice") delivered to the Company after August 14, 2000 and before February 14,
2002, Shareholder can request that the Company register at least 50% of the
shares of Common Stock issued to the Shareholder pursuant to the Purchase
Agreement and having an aggregate offering price at the time such Demand Notice
is made of at least U.S. $2,000,000 (such offering price to be determined by
multiplying the number of shares of Common Stock by the closing price per share
of Common Stock as reported on NASDAQ or other national securities exchange on
which the largest volume of shares of Common Stock is traded at such time)
(collectively, the "Demand Shares"). As soon as reasonably practicable after
receipt of such notice, the Company shall use all commercially reasonable
efforts to (1) file a registration statement with respect to the Demand Shares
and (2) effect the registration of the Demand Shares.

                  (b)      Limitations on Company's Obligation.

                           (i)      The Company is obligated to effect only one
registration pursuant to Section 2(a). Subject to Section 2(f) below, a
registration shall be deemed not to have been made for the purposes of Section
2(a) in the event that (1) a registration requested pursuant to Section 2(a)
fails to become effective, (2) a stop order shall have been issued by the
Commission with respect to such registration during the ninety (90) day period
following the declaration of effectiveness thereof, or (3) the registration
shall have been terminated prior to the Commission's declaration of
effectiveness with respect thereto.

                           (ii)     A registration under Section 2(a) pursuant
to a Demand Notice delivered to the Company on or before February 14, 2001 shall
be conditioned upon the Shareholder's participation in an underwritten or other
offering in which a professional placement agent is engaged to use its best
efforts to sell the Demand Shares, and the inclusion of such Demand Shares in
such offering. The Company shall have the right to select one or more
underwriters or placement agents for such offering. If the Company does not or
is unable to engage an underwriter or placement agent for such offering, the
Shareholder shall have the right to select one or more underwriters or placement
agents for such offering, subject to the prior written consent of the Company
(which shall not be unreasonably withheld). If a Demand Notice is delivered to
the Company after February 14, 2001 and before February 14, 2002, the
Shareholder shall be entitled to select one or more underwriters or placement
agents, subject to the prior written consent of the Company (which consent shall
not be unreasonably withheld), and may request that such registration, with or
without an underwriter or placement agent, be conducted as a "shelf
registration" in accordance with Rule 415 promulgated under the 1933 Act (in
which case, the Company shall be required to maintain the effectiveness of

                                  Page 2 of 14

<PAGE>   3

such registration for a maximum of ninety (90) days regardless of any other
provision of this Agreement). In the event the Shareholder proposes to
distribute Registrable Securities through any underwriting under this Agreement,
the Shareholder (together with the Company and the other persons distributing
securities through such underwriting) shall participate in the underwriting by
entering into or completing, at the request of the underwriter or underwriters
selected for such underwriting, an underwriting agreement, questionnaires,
powers of attorney and indemnities in their customary form with such terms as
are reasonably acceptable to the Company and the Shareholder. Any underwriter or
placement agent selected hereunder shall be a national or large regional
investment bank with at least five years experience as managing underwriters of
public securities offerings in the U.S. and shall have at least U.S. $300
million in assets under management.

                  (c)      The Company shall be entitled to include in any
registration statement filed pursuant to Section 2(a) shares of Common Stock to
be sold by the Company for its own account or for the account of other
shareholders (collectively, the "Other Shares"); provided that if the managing
underwriters advise the Company in writing that, in their opinion, the number of
securities requested to be included in any such registration exceeds the number
which can be sold at the desired price in such offering, the Company will
include in such registration (1) first, the Demand Shares (or such portion of
the Demand Shares as the underwriters indicate may be sold at the offering
price) and (2) second, the number of Other Shares requested to be included,
which in the opinion of such underwriters can be sold, in accordance with the
priority provisions of Section 9(a) hereof.

                  (d)      The Company shall be entitled to postpone for a
reasonable period of time (but, except as otherwise provided in this Agreement,
not exceeding one hundred twenty (120) days and without other prejudice to the
rights of the Shareholder under this Agreement) the filing of any registration
statement otherwise required to be prepared and filed by it pursuant to this
Section 2, if the Company has determined, in good faith and in the exercise of
reasonable judgment, that such action would materially delay or interfere with
any material financing, acquisition, corporate reorganization or other
transaction involving the Company then pending or contemplated, and if the
Company so notifies the Shareholder in writing of such determination and agrees
to resume such registration as soon as possible after any such material
financing, acquisition, corporate reorganization or other transaction is
complete or terminated.

                  (e)      If a postponement under Section 2(d) occurs, the
Shareholder shall continue to have the piggyback registration rights set forth
in Section 3 during such postponement.

                  (f)      If a registration statement pursuant to this Section
2 does not become effective within twelve (12) months after the initial filing
thereof as a result of any reason other than a material adverse development in
the business or condition (financial or other) of the Company or other acts or
matters substantially within the control of the Company, or if such registration
statement is abandoned or withdrawn at the request of the Shareholder, then,
unless the Shareholder, promptly upon receipt of a request therefor, supported
by an invoice setting forth the expenses in reasonable detail, reimburses the
Company for the registration

                                  Page 3 of 14
<PAGE>   4

expenses in respect of such registration statement, the Company shall be deemed
to have satisfied its obligation pursuant to this Section 2.

                  (g)      Notwithstanding anything in this Agreement to the
contrary, the Company shall not be obligated to register shares in any foreign
jurisdiction or to take any action to effect any registration, qualification or
compliance pursuant to Section 2 in any particular jurisdiction in which the
Company would be required to execute a general consent to service of process or
to register as a dealer or to cause any officer or employee of the Company to
register as a salesman in effecting such registration, qualification, or
compliance.

         3.       Piggyback Registration. Subject to the other provisions of
this Agreement, if the Company proposes to register any shares of Common Stock
under the 1933 Act on or before February 14, 2003, either for its own account or
for the account of other holders of Common Stock (other than on a Form S-8, Form
S-4 or successor registration statement or registration for foreign issuance or
distribution), in connection with the public offering of such securities for
cash, on a registration form that would also permit the registration of
Registrable Securities, the Company shall, with respect to any such
registration, promptly give the Shareholder written notice of such proposal.
Upon the written request of the Shareholder given within fifteen (15) days after
the date of any such notice by the Company, the Company shall use all
commercially reasonable efforts to cause to be included in such registration
under the 1933 Act all the Registrable Securities that the Shareholder has
requested be registered (subject to reduction pursuant to Section 9(a) below).
Subject to the limitations referred to in Section 9(b) hereof, the decision not
to include any Registrable Securities in a registration under this Section 3
shall not constitute a waiver of the Shareholder's right to include its
Registrable Securities in a subsequent registration pursuant to this Section 3.

         4.       Obligations of the Company. Whenever required under this
Agreement to use all commercially reasonable efforts to effect the registration
of any Registrable Securities, the Company shall, as expeditiously as reasonably
possible:

                  (a)      Prepare and file with the Commission a registration
statement covering such Registrable Securities and use all commercially
reasonable efforts to cause such registration statement to be declared effective
by the Commission as expeditiously as possible and to keep such registration
effective until the earlier of (1) the date when all Registrable Securities
covered by the registration statement have been sold or (2) 90 days from the
effective date of the registration statement; provided, however, that the
foregoing periods may be superseded in an underwriting agreement executed by the
Company and the Shareholder with respect to the registration of Demand Shares
pursuant to Section 2(a) hereof; and provided, further, that before filing a
registration statement or prospectus or any amendments or supplements thereto,
the Company will furnish the Shareholder and the underwriters, if any, copies of
all such documents proposed to be filed (excluding exhibits, unless any such
person shall specifically request exhibits), which documents will be subject to
the review of the Shareholder and the underwriters. The Company agrees that it
will not file such registration statement or any amendment thereto or any
prospectus or any supplement thereto (including any documents incorporated by
reference therein) with the Commission if the information in such registration
statement or prospectus concerning the Shareholder has changed and the
Shareholder or the

                                  Page 4 of 14
<PAGE>   5

underwriters, if any, shall reasonably object; provided, however, that the
Company may file and amend the registration statement under this clause if it
either removes information about the Shareholder or corrects or updates any
incorrect or outdated information about the Shareholder from the registration
statement before such filing or amendment.

                  (b)      Prepare and file with the Commission such amendments
and post-effective amendments to such registration statement as may be necessary
to keep such registration statement effective during the period referred to in
Section 4(a) (or Section 2(b)(ii), if applicable) and to comply with the
provisions of the 1933 Act with respect to the disposition of all securities
covered by such registration statement, and cause the prospectus to be
supplemented by any required prospectus supplement, and as so supplemented to be
filed with the Commission pursuant to Rule 424 under the 1933 Act or other
applicable governing provision of such 1933 Act.

                  (c)      Furnish to the Shareholder such numbers of copies of
such registration statement, each amendment thereto, the prospectus included in
such registration statement (including each preliminary prospectus), each
supplement thereto and such other documents as they may reasonably request in
order to facilitate the disposition of Registrable Securities owned by it and
included in such registration.

                  (d)      Use all commercially reasonable efforts to register
and qualify the Registrable Securities under such other securities laws of such
counties, states and other U.S. jurisdictions as shall be reasonably requested
by the Shareholder and do any and all other acts and things which may be
reasonably necessary or advisable to enable the Shareholder to consummate the
disposition of the Registrable Securities owned by it in such jurisdictions
(including filing a Form U-2 if required by such jurisdictions); provided,
however, that the Company shall not be required in connection therewith or as a
condition thereto to qualify to transact business or to file a general consent
to service of process in any such counties, states or other U.S. jurisdictions;
and provided further, that (anything in this Agreement to the contrary
notwithstanding with respect to the bearing of expenses) if any jurisdiction in
which the Registrable Securities shall be qualified shall require that expenses
incurred in connection with the qualification of the Registrable Securities in
that jurisdiction be borne by selling shareholders, then such expenses shall be
payable by the Shareholder, to the extent required by such jurisdiction,
including but not limited to filing fees and expenses of counsel and other
advisors and any commissions or discounts related to the registration of
Registrable Securities in such other jurisdictions.

                  (e)      Promptly notify the Shareholder at any time when a
prospectus relating thereto is required to be delivered under the 1933 Act of
the happening of any event as a result of which the prospectus included in such
registration statement contains an untrue statement of a material fact or omits
any fact necessary to make the statements therein not misleading and, at the
request of the Shareholder, the Company will prepare a supplement or amendment
to such prospectus so that, as thereafter delivered to the purchasers of such
Registrable Securities, such prospectus will not contain an untrue statement of
a material fact or omit to state any fact necessary to make the statements
therein not misleading.

                                  Page 5 of 14
<PAGE>   6

                  (f)      Provide a transfer agent and registrar for all such
Registrable Securities not later than the effective date of such registration
statement.

                  (g)      Enter into such customary agreements (including
underwriting agreements and selling shareholder agreements in customary form and
substance for a follow-on or secondary offering) and take all such other actions
as the Shareholder or the underwriters, if any, reasonably request in order to
expedite or facilitate the disposition of such Registrable Securities included
in such registration.

                  (h)      Make available for inspection by the Shareholder, any
underwriter participating in any disposition pursuant to such registration
statement and any attorney, accountant or other agent retained by the
Shareholder or underwriter, all financial and other records, pertinent corporate
documents and properties of the Company, and cause the officers, directors,
employees and independent accountants of the Company to supply all information
reasonably requested by the Shareholder, underwriter, attorney, accountant or
agent in connection with such registration statement.

                  (i)      Promptly notify the Shareholder and the underwriters,
if any, of the following events and (if requested by any such person) confirm
such notification in writing: (1) the filing of the prospectus or any prospectus
supplement and the registration statement and any amendment or post-effective
amendment thereto and, with respect to the registration statement or any
post-effective amendment thereto, the declaration of the effectiveness of such
documents, (2) any requests by the Commission for amendments or supplements to
the registration statement or the prospectus or for additional information, (3)
the issuance or threat of issuance by the Commission of any stop order
suspending the effectiveness of the registration statement or the initiation of
any proceedings for that purpose and (4) the receipt by the Company of any
notification with respect to the suspension of the qualification of the
Registrable Securities for sale in any jurisdiction or the initiation or threat
of initiation of any proceeding for such purpose.

                  (j)      Cooperate with the Shareholder and the underwriters,
if any, to facilitate the timely preparation and delivery of certificates
representing Registrable Securities to be sold and not bearing any restrictive
legends, and enable such Registrable Securities to be in such lots and
registered in such names as the underwriters may request at least two business
days prior to any delivery of Registrable Securities to the underwriters.

                  (k)      Provide a CUSIP number for all Registrable Securities
not later than the effective date of the registration statement.

                  (l)      Prior to the effectiveness of the registration
statement and any post-effective amendment thereto and at each closing of an
underwritten offering, (1) obtain "cold comfort" letters and updates thereof
from the Company's independent certified public accountants, such letters to be
in customary form and covering matters of the type customarily covered in "cold
comfort" letters to underwriters in connection with underwritten offerings; (2)
obtain an opinion of counsel to the Company, including such matters as are
customarily covered by such opinions in underwritten public offerings; and (3)
deliver such documents and certificates as may be reasonably requested by the
Shareholder and by the underwriters, if any, to evidence

                                  Page 6 of 14

<PAGE>   7

compliance with any customary conditions contained in the underwriting agreement
or other agreement entered into by the Company and the Shareholder.

                  (m)      Cause all such Registrable Securities registered
pursuant to the terms hereof to be listed on each securities exchange (including
NASDAQ) on which similar securities issued by the Company are then listed.

         5.       Termination of Registration. At any time before or after the
filing of a registration statement (other than pursuant to Section 2(a)), the
Company may, in its sole discretion, abandon or terminate such registration
without the consent of the Shareholder with no liability to the Shareholder or
any third party arising therefrom, except to the extent otherwise provided
herein.

         6.       Furnish Information. It shall be a condition precedent to the
obligations of the Company to take any action pursuant to this Agreement that
the Shareholder shall furnish to the Company such information regarding
Shareholder, the Registrable Securities held by the Shareholder, and the
intended method of disposition of such Registrable Securities as the Company
shall reasonably request and as shall be required or, in the opinion of the
Company, reasonably necessary to effect the registration of the Shareholder's
Registrable Securities.

         7.       Suspension of Disposition of Registrable Securities. The
Shareholder agrees by acquisition of such Registrable Securities that, upon
receipt of any notice from the Company of the happening of any event of the kind
described in Section 4(e) hereof or upon receipt of a request from the managing
underwriters to refrain from selling Registrable Securities in such
registration, the Shareholder will forthwith discontinue disposition of
Registrable Securities until it receives copies of a supplemented or amended
prospectus contemplated by Section 4(e) hereof, or until it is advised in
writing (the "Advice") by the Company that the use of the prospectus may be
resumed, and has received copies of any additional or supplemental filings which
are incorporated by reference in the prospectus, and, if so directed by the
Company, the Shareholder will deliver to the Company (at the expense of the
Company) all copies, other than permanent file copies then in the Shareholder's
possession, of the prospectus covering such Registrable Securities current at
the time of receipt of such notice. In the event the Company shall give any such
notice or in the event the Holders refrain from selling any Registrable
Securities in such registration at the request of the managing underwriters of
the Common Stock (or other securities) of the Company, then, in each such case,
the time periods mentioned in Section 4(a) hereof shall be extended by the
number of days during the period from and including the date of the giving of
such notice pursuant to Section 4(e) hereof (or the date of any such
underwriter's request) to and including the date when the Shareholder shall have
received the copies of the supplemented or amended prospectus contemplated by
Section 4(e) hereof or the Advice (or shall be notified by the underwriter that
the Shareholder is permitted to resume the sale of the Registrable Securities
covered by such registration statement).

         8.       Expenses of Registration. All expenses incurred by the Company
and consented to by the Shareholder in writing in advance (such consent not to
be unreasonably withheld) in connection with a registration effected pursuant to
Section 2(a) of this Agreement, including all

                                  Page 7 of 14
<PAGE>   8

registration and qualification fees, printing and accounting fees, fees and
disbursements of counsel for the Company, travel expenses and other costs shall
be borne by the Shareholder, unless the Company or any other person not a Party
to this Agreement sells shares of Common Stock on its or their own behalf, in
such registration, in which event, the Company, such other persons and the
Shareholder shall each pay their pro rata portion of such expenses based upon
the number of shares registered. In addition, for any registration conducted
pursuant to this Agreement, all other expenses (including the Shareholder's pro
rata portion of underwriting discounts and commissions, taxes and all costs and
expenses described in Section 4(d)), and expenses of counsel and other advisors
to the Shareholder) shall be borne by the Shareholder. Notwithstanding the
foregoing provisions of this Section 8, the Company shall pay all expenses
incurred by it in connection with any registration which is terminated by the
Company under Section 5 above.

         9.       Underwriting Requirements; Priorities.

                  (a)      Except as provided in Section 2(b)(ii), the Company
shall select the investment banker(s) and manager(s) to administer any offering
required hereunder, if any. Subject to the terms of Section 2(c) hereof, if the
managing underwriters advise the Company in writing that, in their opinion, the
number of securities requested to be included in any such registration exceeds
the number which can be sold at the desired price in such offering, the Company
will include in such registration (1) first, the securities the Company proposes
to sell, (2) second, the number of securities requested to be included, which in
the opinion of such underwriters can be sold, pro rata among the respective
selling shareholders of Common Stock holding registration rights senior in
priority to those granted under this Agreement (other than executive officers
and directors of the Company, if any, holding such senior rights, who shall be
subject to reallocation in accordance with clause (3) of this Section 9(a)), if
any, and (3) third, the number of securities requested to be included, which in
the opinion of such underwriters can be sold, pro rata among the respective
selling shareholders of Common Stock (including executive officers and directors
of the Company), whether or not such selling shareholders have been given
registration rights by the Company, on the basis of the number of shares of
Common Stock owned by each selling shareholder. The priorities described in this
paragraph are subject to the rights of the Shareholder described in Section 2(c)
with respect to a registration effected pursuant to Section 2(a).

                  (b)      The Shareholder may not participate in any
underwritten registration hereunder unless it (1) agrees to sell its securities
on the basis provided in any underwriting arrangements approved by the Company
and (2) completes and executes all questionnaires, powers of attorney,
indemnities, underwriting agreements and other documents reasonably required
under the terms of such underwriting arrangements.

         10.      Termination of the Company's Obligations; Rule 144 Resales.

                  (a)      The Company shall not be obligated to register the
Registrable Securities of the Shareholder in connection with the proposed
registration if, within the six months prior to the time of such proposed
registration, the Company has offered the Shareholder the opportunity to
register Registrable Securities under the terms hereof and either (1) the

                                  Page 8 of 14
<PAGE>   9

Shareholder declined such offer or (2) Registrable Securities of the Shareholder
were registered by the Company.

                  (b)      The Company's obligations to register any Registrable
Securities hereunder shall terminate and be of no further force or effect if all
of such Registrable Securities may be sold in any 90-day period pursuant to Rule
144 (defined below) and under the Governance Agreement.

                  (c)      With a view to making available to the Shareholder
the benefits of Rule 144 promulgated under the 1933 Act ("Rule 144") and any
other rule or regulation of the Commission that may at any time permit the
Shareholder (subject to the Governance Agreement) to sell securities of the
Company to the public without registration, the Company agrees to:

                           (i)      file with the Commission in a timely manner
all reports and other documents required of the Company under the 1933 Act and
the 1934 Act while it is subject to such reporting requirements; and

                           (ii)     furnish to the Shareholder so long as it
owns any of the Registrable Securities as soon as reasonably practicable after
written request is made by the Shareholder (1) a written statement by the
Company that it has complied with the reporting requirements of Rule 144 and the
1934 Act (at any time for which it remains subject to such reporting
requirements), (2) a copy of the most recent annual or quarterly report of the
Company, and such other reports and documents so filed by the Company and (3)
such other information as may be reasonably requested by the Shareholder in
availing it of any rule or regulation of the Commission permitting the selling
of any such securities without registration.

         11.      Market Standoff; Lock-up Agreement. As a condition to the
exercise of any registration rights hereunder, the Shareholder hereby agrees in
connection with any registration of its Registrable Securities not to sell, make
any short sale of, pledge, grant any option for the purchase of or otherwise
dispose of or reduce its, his or her risk of ownership with respect to any
Registrable Securities or any other securities of the Company owned,
beneficially or otherwise, by the Shareholder (other than those included in the
registration) without the prior written consent of the Company or the
underwriters, as the case may be, for 120 days following the offering. The
Shareholder agrees to execute and deliver a lock-up agreement (setting forth the
above restrictions in greater detail) if requested by the underwriters or the
Company in connection with any offering of Registrable Securities.

         12.      Indemnification. In the event any Registrable Securities are
included in a registration statement under this Agreement:

                  (a)      To the full extent permitted by law, the Company will
indemnify and hold harmless the Shareholder (if it joins in a registration) and
each person, if any, who controls the Shareholder (within the meaning of the
1933 Act), and any legal counsel, independent accountant or underwriter
participating in the preparation of the registration statement or the
distribution of securities pursuant thereto, against any losses, claims, damages
or liabilities, joint or several, to which they may become subject under the
1933 Act, the 1934 Act and/or

                                  Page 9 of 14
<PAGE>   10

applicable state securities laws insofar as such losses, claims, damages or
liabilities (or actions in respect thereof) arise out of or are based on any
untrue or alleged untrue statement of any material fact contained in such
registration statement, including any preliminary prospectus or final prospectus
contained therein or any amendments or supplements thereto, or arise out of or
are based upon the omission or alleged omission to state therein a material fact
required to be stated therein or necessary to make the statements therein not
misleading in light of the circumstances under which they were made or arise out
of any violation by the Company of any rule or regulation promulgated under the
1933 Act applicable to the Company and relating to action or inaction required
of the Company in connection with any such registration; and the Company will
reimburse each such person for any legal or other expenses reasonably incurred
by them in connection with investigating or defending any such loss, claim,
damage, liability, or action; provided, however, that the indemnity agreement
contained in this Section 12(a) shall not apply to amounts paid in settlement of
any such loss, claim, damage, liability, or action if such settlement is
effected without the consent of the Company (which consent shall not be
unreasonably withheld, conditioned or delayed) nor shall the Company be liable
in any such case for any such loss, claim, damage, liability or action to the
extent that it arises out of or is based upon an untrue statement or alleged
untrue statement or omission or alleged omission made in connection with such
registration statement, preliminary prospectus, final prospectus, or amendments
or supplements thereto, in reliance upon and in conformity with written
information furnished expressly for use in connection with such registration by
or on behalf of the Shareholder or controlling person.

                  (b)      To the full extent permitted by law, the Shareholder
(if it joins in a registration under this Agreement) will indemnify and hold
harmless the Company, each of its directors, each of its officers who have
signed the registration statement, each person, if any, who controls the Company
(within the meaning of the 1933 Act), and any legal counsel, independent
accountant and underwriter participating in the preparation of the registration
statement or the distribution of securities pursuant thereto, against any
losses, claims, damages or liabilities, joint or several, to which the Company
or any of the foregoing persons or entities may become subject, under the 1933
Act, the 1934 Act and/or applicable state securities laws, insofar as such
losses, claims, damages or liabilities (or actions in respect thereof) arise out
of or are based upon any untrue statement or alleged untrue statement of any
material fact contained in such registration statement, including any
preliminary prospectus or final prospectus contained therein or any amendments
or supplements thereto, or arise out of or are based upon the omission or
alleged omission to state therein a material fact required to be stated therein
or necessary to make the statements therein not misleading in light of the
circumstances in which they were made, in each case to the extent that such
untrue statement or alleged untrue statement or omission or alleged omission was
made in such registration statement, preliminary or final prospectus, or
amendments or supplements thereto, in reliance upon and in conformity with
written information furnished by the Shareholder expressly for use in connection
with such registration; and the Shareholder will reimburse any legal or other
expenses reasonably incurred by the Company or any such director, officer,
underwriter, or controlling person of any of the foregoing in connection with
investigating or defending any such loss, claim, damage, liability or action;
provided, however, that the indemnity agreement contained in this Section 12(b)
shall not apply to amounts paid in settlement of any such loss,

                                  Page 10 of 14
<PAGE>   11

claim, damage, liability or action if such settlement is effected without the
consent of the Shareholder (which consent shall not be unreasonably withheld,
conditioned or delayed).

                  (c)      Notwithstanding anything in this Section 12 to the
contrary, in no event shall the liability of the Shareholder or the Company,
respectively, hereunder be greater than the dollar amount of the net proceeds
received by the Shareholder or, in the case of the Company, the proceeds
received by the Shareholder and the Company, upon the sale of the Registrable
Securities and other securities giving rise to such indemnification obligation.

                  (d)      Promptly after receipt by an indemnified party under
this Section 12 of notice of the commencement of any action or knowledge of a
claim that would, if asserted, give rise to a claim for indemnity hereunder,
such indemnified party will, if a claim in respect thereof is to be made against
any indemnifying party under this Section 12, notify the indemnifying party in
writing of the commencement thereof or knowledge thereof and the indemnifying
party shall have the right to participate in, and, to the extent the
indemnifying party so desires, jointly with any other indemnifying party
similarly noticed, to assume the defense thereof with counsel mutually
satisfactory to the parties; provided, however, that an indemnified party
(together with all other indemnified parties which may be represented without
conflict by one counsel) shall have the right to retain one separate counsel,
with the reasonable fees and expenses to be paid by the indemnifying party, if
it would be inappropriate for the counsel representing the indemnifying party to
represent such indemnified parties due to actual or potential differing
interests between such indemnified party and any other party represented by such
counsel in such proceeding (such as the availability of defenses to one or more
but not all such parties). The failure to notify an indemnifying party promptly
of the commencement of any such action or of the knowledge of any such claim, if
prejudicial to his or its ability to defend such action, shall relieve such
indemnifying party of any liability to the indemnified party under this Section
12, but the omission so to notify the indemnifying party will not relieve him of
any liability that he may have to any indemnified party otherwise than under
this Section 12.

         13.      Amendments and Waivers. The provisions of this Agreement,
including the provisions of this sentence, may not be amended, modified or
supplemented, and waivers or consents to departures from the provisions hereof
may not be given except with the prior written consent of the Company and the
Shareholder.

         14.      Notices. All notices and other communications provided for or
permitted hereunder shall be made in writing by personal delivery, by
internationally recognized overnight courier (with charges prepaid) or by
telecopy (with telephone confirmation) as follows:

                  (a)      if to the Shareholder, at the most current address
given by it to the Company in accordance with the provisions of this Section 14,
which address initially is the address set forth in the Purchase Agreement, with
a copy (which shall not constitute notice) to the Shareholder's respective
counsel as identified therein; and

                  (b)      if to the Company, initially at its address set forth
in the Purchase Agreement and thereafter at such other address, notice of which
is given in accordance with

                                  Page 11 of 14
<PAGE>   12

the provisions of this Section 14, with a copy (which shall not constitute
notice) to the Company's counsel as identified in the Purchase Agreement.

                  (c)      All such notices and communications shall be deemed
to have been duly given or made when personally delivered, the day of guaranteed
delivery by such overnight courier service or when transmitted to the specified
telecopy number and confirmed by telephone, in each case addressed to the
respective parties as set forth above.

         15.      Counterparts. This Agreement may be executed in any number of
counterparts and by the parties hereto in separate counterparts, each of which
when so executed shall be deemed to be an original and all of which taken
together shall constitute one and the same agreement.

         16.      Headings. The headings in this Agreement are for convenience
of reference only and shall not limit or otherwise affect the meaning hereof.

         17.      Governing Law. THIS AGREEMENT SHALL BE GOVERNED BY AND
CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE UNITED STATES OF AMERICA AND THE
STATE OF FLORIDA, EXCLUDING CHOICE OF LAW PRINCIPLES.

         18.      Arbitration. In the event of a dispute in which the parties
involved cannot reach agreement, the dispute shall be submitted to and settled
by arbitration in accordance with the then prevailing commercial arbitration
rules of the American Arbitration Association. Such arbitration shall be held in
Atlanta, Georgia before a panel of three (3) arbitrators, one selected by each
of the parties and the third selected by mutual agreement of the first two, and
all of whom shall be independent and impartial under the rules of the American
Arbitration Association. The decision of the arbitrators shall be final and
binding as to any matter submitted under this Agreement. The Company and the
Shareholders irrevocably consent to the exclusive jurisdiction and venue of the
courts of any county in the State of Florida and the United States Federal
District Court of Florida, in any judicial proceeding brought to enforce this
Agreement. The parties agree that any forum other than the State of Florida is
an inconvenient forum and that a lawsuit (or non-compulsory counterclaim)
brought by one party against another party, in a court of any jurisdiction other
than the State of Florida should be forthwith dismissed or transferred to a
court located in the State of Florida.

         19.      Severability. In the event that any one or more of the
provisions contained herein, or the application thereof in any circumstance, is
held invalid, illegal or unenforceable, the validity, legality and
enforceability of any such provision in every other respect and of the remaining
provisions contained herein shall not be affected or impaired thereby.

         20.      Entire Agreement. This Agreement (together with the Purchase
Agreement, the Confidentiality Agreement, the Governance Agreement and such
other agreements as specifically referred to in the Purchase Agreement) is
intended by the parties as a final expression of their agreement and intended to
be a complete and exclusive statement of the agreement and understanding of the
parties hereto in respect of the subject matter contained herein. This Agreement
(together with the Purchase Agreement, the Confidentiality Agreement, the
Governance Agreement and such other agreements as specifically referred to

                                  Page 12 of 14
<PAGE>   13

in the Purchase Agreement) supersedes all prior agreements and understandings
between the parties with respect to such subject matter.

         21.      No Assignment; Parties Benefited. None of the Parties may
assign its rights, duties or obligations under this Agreement without the
express written consent of the other Parties; provided, however, that the
Company may assign this Agreement to an affiliated company or the purchaser (by
merger, stock purchase or otherwise) of all or substantially all of the
Company's business and assets provided such purchaser or affiliated company (1)
has a class of securities traded on a national securities exchange or the Nasdaq
National Market, (2) is a reporting Company which is current in filing all
required reports under the 1934 Act and (3) agrees in writing, a copy of which
is delivered to the Shareholder, to assume the Company's obligations hereunder;
and provided, further, that the rights and obligations of the Shareholder under
Section 3 may be transferred from the Shareholder to the purchaser of at least
20% of all Registrable Securities outstanding on the date of this Agreement,
provided (1) such transfer complies in all respects with the terms of the
Governance Agreement, (2) such purchaser agrees in writing to be bound by the
terms and conditions hereof, and (3) the Shareholder provides at least five (5)
business days' advance written notice to the Company of such assignment,
including the identity of the purchaser. Any attempted assignment outside the
foregoing provisos without the written consent of the non-assigning party shall
be null and void. Nothing in this Agreement, express or implied, is intended to
confer upon any third party any rights, remedies, obligations or liabilities.

                         [Signatures begin on next page]

                                  Page 13 of 14
<PAGE>   14

         The Parties have executed this Registration Rights Agreement as of the
date first above written.

                                            "Company"
                                            Phoenix International Ltd., Inc.

                                            By:   /s/ Raju M. Shivdasani
                                               ---------------------------------
                                                Name:     Raju M. Shivdasani
                                                     ---------------------------
                                                Title:    President and COO
                                                      --------------------------

                                            "Shareholder"

                                            London Bridge Software Holdings plc.

                                            By:   /s/ Gordon Crawford
                                               ---------------------------------
                                               Name:      Gordon Crawford
                                                    ----------------------------
                                               Title:     Chairman
                                                     ---------------------------

                                  Page 14 of 14

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00002-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00002-of-00352.parquet"}]]