Document:

EX-10.16.5

 

EXHIBIT
10.16.5

CONTENT DISTRIBUTION ADDENDUM

TO

SYNACOR MASTER SERVICE AGREEMENT

     This
Content Distribution Addendum (this “Addendum”) dated
September 30th., 2004 supplements
the Synacor Master Services Agreement dated September 30th., 2004 by and between
Synacor, Inc. and Charter Communications Holding Company, LLC, including any schedules,
attachments, exhibits, or addenda attached thereto (collectively, the “Agreement.”) by establishing
the terms and conditions by which the Parties will work together to facilitate the electronic
distribution of digital content to Client’s Users. Except to the extent expressly modified herein,
all of the terms and conditions of the Agreement shall apply to this Addendum. If any provision of
this Addendum conflicts with a provision of the Agreement, the provision of the Agreement shall
control. Capitalized terms used but not defined in this Addendum shall have the meanings ascribed
to them in the Agreement.

1. Content. The content to be distributed hereunder may be obtained by Synacor (the “Synacor
Content”) and/or by Client (the “Client Content”). The Synacor Content and the Client Content are
hereinafter referred to collectively as the “Content”. Distribution rights to the Synacor Content
will be obtained by Synacor from third party content providers (each individually a “Synacor
Provider” and collectively, the “Synacor Providers”) for the non-exclusive distribution by Client.
The Client Content will be owned by Client or licensed by Client from third party Content
providers (each individually a “Client Provider” and collectively, the “Client Providers”). The
Client Providers and the Synacor Providers are hereinafter referred to collectively as the
“Providers”.

2. Users, Registration Pages. It is intended that the Content will be accessed by Users having an
Internet access account through Client through the System described in Section 3 below. Synacor
may require the use of user interfaces or other identification verification methods in order for
the Users to access the Content at no additional cost to Client or the Users. As may be determined
by the Parties and subject to revision during the Term as the Parties may determine, System web
pages and/or Content will be hosted and served by Synacor, or, subject to Synacor’s approval (not
to be unreasonably withheld), by Client

3. Content Delivery System, Change. Synacor will maintain a user registration and login system
that is integrated with its content provisioning solution (the “System”) as set forth in Schedule
C — Synacor Specifications, which will be used to control User access to the Content and to manage
the updating and delivery of the Content to Users. Depending upon the System implementation for
Client, as such may be revised during the Term by consent of the Parties, hosting and serving of
Content may be provided by Client, Client Providers, Synacor and/or by Synacor Providers. To the
extent that Synacor Provider’s systems are used to host or serve Content, (A) with respect to
circumstances in which the Synacor Content is cached, the service levels and availability of such
systems for Users will be no lower than the service levels and availability of the most
advantageous and beneficial to Client of the following: (i) the SLA required of Synacor under
Schedule B of the Agreement or (ii) the service levels and availability of such systems to other
content distributors or consumers; and (B) with respect to circumstances in which the Synacor
Content is not cached, the service levels and availability of such systems for Users will be no
lower than the service levels and availability of such systems to other content distributors or
consumers. Through the System, Synacor shall be able to: (i) offer new Content which it has
obtained for distribution; (ii) create and modify bundles of Content to be made available to
Users; (iii) edit or modify the editorial content and design of the web pages with which the
consumer interacts in order to access the Content; and (iv) remove any or all of the Content from
availability to Client’s Users. Client shall notify Synacor of its decisions regarding the
offering of Content through the System, in writing, and Synacor shall take all commercially
reasonable steps necessary to implement any such Client decisions as soon as is reasonably
practicable; provided, however, that where Client requests that any specified piece of Content be
removed from the System, Synacor shall remove such title or titles from the System as
expeditiously as possible, and in all events within seventy-two (72) hours after receipt of
written request from Client.

4. Subscriber Billing. Subscriber billing will be the sole responsibility of Client, although
Synacor shall provide to Client any and all transactional billing details and usage data necessary
for Client to bill Users with respect to the transactions contemplated under the Agreement.

5.
Terms of Use. In order to complete his or her registration as a subscriber, each prospective
subscriber to Client’s Internet access services must agree to abide by Client’s then-current
Acceptable Use Policy (“AUP”), which is located at:
http://charter.com/site/rules.aspx#resAUP.

6. Licenses.

			
	 	 	 
	CONTENT DISTRIBUTION ADDENDUM
	 	1

 

(a) Subject to the provisions of the Agreement, Synacor grants to Client during the Term, a
limited, non-exclusive, non-transferable, right and license to: (i) transmit and distribute
individual copies of the Synacor Content, solely for purposes of distributing the Synacor Content
to Users located in the United States; and (ii) use and utilize such Synacor and Synacor Provider
trademarks, logos and other works which are protected by intellectual property rights laws (the
“Synacor Properties”) solely in connection with the distribution of Content to Users pursuant to
this Addendum and the Agreement. Client expressly agrees that it shall not, and shall not permit
any third party to, duplicate, copy, modify, amend, add to, delete from or otherwise make any
change whatsoever in the Synacor Content in violation of any rights of a Synacor Provider or
otherwise violate any intellectual property rights in the Synacor Content including, but not
limited to, copyrights of third parties therein. For the avoidance of doubt, Client shall not be
liable for any duplication, copying, modification, amendment, addition to or deletion from, or any
other change in any Synacor Sourced Service by a User in violation of any rights of a Synacor
Provider, unless Client has affirmatively authorized such User to act in such manner.

(b) Subject to the provisions of the Agreement, Client grants to Synacor during the Term, a
limited, non-exclusive, non-transferable, royalty-free right and license to: (i) transmit and
distribute individual copies of the Client Content, solely for purposes of distributing the Client
Content to Client’s Users located in the United States; and (ii) use and utilize such Client
trademarks, logos and other works which are protected by intellectual property rights laws (the
“Client Properties”) solely in connection with the distribution of Content to Users pursuant to
this Addendum and the Agreement and solely for purposes of providing the Services. Synacor
expressly agrees that it shall not, and shall not permit any third party to, duplicate, copy,
modify, amend, add to, delete from or otherwise make any change whatsoever in the Client Content
or otherwise violate any intellectual property rights in the Client Content including but not
limited to copyrights of third parlies therein.

(c) As to individual pieces of Content, the rights and licenses to use such Content as granted
herein shall expire upon the expiration or earlier termination of the agreement pursuant to which
distribution rights and license to such Content were obtained, notice of which termination or
expiration must be provided by either party to the other (i) at least thirty (30) days in advance
to the respective party extent has knowledge of such imminent termination or expiration or (ii) as
soon as is possible after the respective party becomes aware of any imminent or effective
termination of the agreement pursuant to which distribution rights and license to such Content
were obtained, but in no event less that twenty-four (24) after becoming aware of such termination
or imminent termination. Either Party (the “Terminating Party”) shall have the right to terminate
this Addendum immediately as to any particular Content upon written notice to the other Party: (i)
if the Terminating Party reasonably believes the distribution of such Content exposes it to
potential legal liability; or (ii) in the event a Synacor Provider or Client Provider, as the case
may be, ceases to operate a site or produce or distribute such Content; or (iii) the notifying
party fails to inform the Terminating Party of such underlying Content agreement termination in
accordance with the preceding sentence. Notwithstanding anything in this Paragraph 6(c) to the
contrary, Client may cease at any time to offer any or all Content at any time.

7. Proprietary Rights.

(a) Subject to the rights and licenses granted in the Agreement, Synacor (and its licensors,
including, but not limited to, the Synacor Providers) retains all rights, title and interest in
and to all copyrights, trademarks, trade names, logos, patents and other intellectual and
proprietary rights in and to the Synacor Content. No title to or ownership of any Synacor Content
and/or any part thereof is hereby transferred to Client or any third party. Synacor also retains
all rights, title and interest in and to Synacor’s trademarks, trade names and logos. As between
Client and Synacor, Client agrees that Synacor is the sole owner of the System, except the Client
branding and design elements of the Client Branded Portal, and all technology, software and other
intellectual property (i) developed by (at Synacor’s or a third party’s cost) or brought
independently to its contractual relationship with Client and used by Synacor in connection with
the performance of this Addendum and the Agreement and that Client shall make no claims thereto.
Client shall comply with all reasonable requests of Synacor to protect the proprietary rights of
Synacor and its licensors.

(b) Subject to the rights and licenses granted in the Agreement, Client (and its licensors,
including, but not limited to, the Client Providers) retains all rights, title and interest in and
to all copyrights, trademarks, trade names, logos, patents and other intellectual and proprietary
rights in and to the Client Content. No title to or ownership of any Client Content and/or any
part thereof is hereby transferred to Synacor or any third party. Client also retains all rights,
title and interest in and to Client’s trademarks, trade names, logos, and/or any intellectual
property developed by or brought independently to its contractual relationship with Synacor.
Synacor shall comply with all reasonable requests of Client to protect the proprietary rights of
Client and its licensors.

			
	 	 	 
	CONTENT DISTRIBUTION ADDENDUM
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(c) All licenses, rights, title, interest and intellectual property rights of any kind in and
to the Content created
independently by the Provider are entirely owned by and reserved to the applicable Provider and may
be used by the Provider in such manner as the Provider may choose. Without limiting the foregoing,
each Party hereby assigns to the applicable Provider all right, title and interest in the Content
provided by the Provider, together with the goodwill attaching thereto, that may inure to such
Party in connection with this Addendum or the Agreement from such
Party’s use of such Content. Each
Party agrees to execute and deliver to a Provider or the other Party, as requested, any documents
reasonably required to register it as a registered user of any Content and to follow any reasonable
instructions of a Provider or the other Party as to the use of any Content. Each Party agrees that
it will not and will not assist any third party to register or attempt to register any trademark,
trade name or other intellectual property right related to any Content or any derivation or
adaptation thereof or any work, symbol, design or mark which is so similar thereto as to suggest a
relationship with any Provider or affiliate of a Provider. Each Party agrees that it will not, nor
will it assist any third party to, challenge the validity or ownership of any patent, copyright,
trademark, or other intellectual property registration of any Content. If a Party breaches any
provision of this Section, such Party agrees that it will, at its expense, immediately terminate
the unauthorized activity and promptly execute and deliver to the other party or a Provider, as
requested, such assignments and other documents as required to transfer to the Provider all rights
to the registrations, patents or applications involved.

8. Content Provider Requirements.

(a) Client agrees to utilize the User interfaces or other identification verification methods of
the System, as described in Section 3 of this Addendum, without modification, including, but not
limited to, framing or co-branding, unless Client has obtained the prior written consent of
Synacor to do otherwise (such consent not to be unreasonably withheld).

(b) Client acknowledges and agrees that the look, feel, size and placement of any Synacor Content
on the User access web pages (and any change or modification thereof), as described in Section 3
of this Addendum, is subject to Synacor’s approval (not to be unreasonably withheld) which,
subject to the foregoing, may include reasonable terms, conditions and restrictions on the use of
such Synacor Content or which may be withdrawn at any time upon a reasonable basis therefor.

(c) Consumer access to Premium Content will be included as part of a premium Client Internet
service package which may be offered as part of Client’s Internet service or at an additional
charge payable by the User. Client will not, at any time, permit access to the Synacor Content by
any person via the general Internet or other access method other than through Synacor’s System
during the term of the Agreement.

(d) Neither Synacor nor a Synacor Provider shall have any liability in the event a Synacor
Provider exercises its rights to terminate the rights and licenses to use Synacor Content as
provided in Section 6(c) of this Addendum, except in the event a Synacor Provider exercises its
rights to terminate the rights and licenses to use Synacor Content based upon the default, gross
negligence or willful misconduct of Synacor.

(e) Client agrees that Synacor has the right to withdraw all Content upon lawful termination of
the Agreement without liability subject to the provisions of the Agreement.

(f) Without first obtaining the consent of the other Party, neither Party will: (i) send any
interstitials, pop-up windows, or other messages or files to the User during the time in which any
Synacor Content is displayed, or (ii) sell any advertising in, on, or related to any Synacor
Content, including but not limited to banners, buttons, links, streaming audio or streaming video
advertisements. In addition, Synacor shall not sell or place any advertising, including but not
limited to banners, buttons, links, streaming audio or streaming video advertisements, whatsoever
unless approved by client in writing in advance. Nothing in this Paragraph 8(f) shall limit
Client’s ability to place advertising on the Client Branded Portal, including, without limitation,
Client’s home page. In connection with Synacor Content distributed pursuant to this Addendum,
without the prior submission to Synacor of any relevant materials which Synacor may request
(including but not limited to web pages) and unless Client has obtained Synacor’s written
approval, Client will not use the name, logo or any of the proprietary marks of any Synacor
Provider in any sales, advertising or marketing materials.

(g) Client and Synacor expressly acknowledge that each Provider is a third party beneficiary to
this Addendum solely for purposes of enforcement of the provisions of this Addendum relating to
the protection, security, and prevention of any unlawful use of the Provider’s Content and that
any Provider may, in its sole discretion, take any and all action, including, but not limited to,
commencing any legal action, to enforce such limited right pursuant to this

			
	 	 	 
	CONTENT DISTRIBUTION ADDENDUM
	 	3

 

 

Addendum. Each Provider shall have the right to audit the books and records of the Parties solely
and directly relating to its right under this Section, upon reasonable notice and at its’ expense,
not more frequently than quarterly during the term of the Agreement and for a period of two (2)
years thereafter and to take extracts from and/or make copies of such records.

9.
Synacor Fees.  The Content Access Fees payable by Client to Synacor in connection with the
provisions of this Addendum are set forth in Schedule A to the Agreement. The details of each
specific Content offering shall be set forth in separate attachments to this Addendum (each a
“Content Attachment”).

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	SYNACOR, INC.	 	 	 	CLIENT: Charter Communications Holding

                 Company, LLC
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	By:
	 	/s/ Ronald Frankel
 

Name:  RONALD FRANKEL
	 	   
	 	By:
	 	/s/ Jeff Jay
 

Name:  Jeff Jay
	 	   	 	 	 	 
	 

	 	Title:    CEO
	 	 
	 	 
	 	Title:   VP Product Development
	 	 	 	 	 	 
	Date:
	 	09-30-04
	 	 
	 	Date:
	 	9/29/04
	 	 	 	 	 	 

			
	 	 	 
	CONTENT DISTRIBUTION ADDENDUM
	 	4EX-10.17.1

 

EXHIBIT 10.17.1

CONFIDENTIAL
TREATMENT REQUESTED

290 Harbor Drive 

Stamford, CT 06902

					
	 	 	 	 	 
	
	 	July 27, 2006
	 	 

Mr. Robert Rusak

CFO

Synacor, Inc.

40 LaRiviere Drive

Suite 300

Buffalo, NY 14202

     Re: Adelphia Transition

Dear Mr. Rusak:

          Reference is made to that certain Synacor Master Services Agreement of equal date herewith
(the “TWC/Synacor Agreement”), by and between Time Warner Cable Inc. (“TWC”) and Synacor,
Inc. (“Synacor”). Reference also is made to that certain Synacor Master Services Agreement
dated July 13, 2004 and as amended or supplemented via that certain Amendment No. 1 to Synacor
Master Services Agreement, dated December 28, 2004 (“Amendment No. 1”); Amendment No. 2 to
Synacor Master Services Agreement, dated October 26, 2005; Content Distribution Addendum to Synacor
Master Services Agreement, dated July 21, 2004; Content Attachment No. 1 to Content Distribution
Addendum to Synacor Master Services Agreement, executed November 21, 2004; Amendment No. 1 to
Synacor Content MusicNet Content No. 1 Attachment, dated June 1, 2005; Content Attachment No. 2 to
Content Distribution Addendum to Synacor Master Services Agreement (NetPak), dated June 6, 2005;
and the Search Revenue Sharing Addendum No. 2 to Synacor Master Services Agreement, dated October
26, 2005 and the Search Revenue Sharing Addendum No. 3, dated October 26, 2005 (together, the
“Search Revenue Addenda”), which collectively are attached as Attachment 1 hereto
(collectively, the “Adelphia/Synacor Agreement”), by and between ACC Operations, Inc. and
Synacor.

          TWC expects to consummate that certain proposed acquisition (the “Adelphia
Acquisition”) of certain assets of Adelphia Communications Corporation (“Adelphia”).
In connection with the Adelphia Acquisition, TWC expects that certain subscribers of Adelphia will
become subscribers of TWC. Synacor agrees that, from and after the consummation of the Adelphia
Acquisition, as directed by TWC and subject to the terms and conditions of the Adelphia/Synacor
Agreement (including without limitation, payment of the applicable fees), Synacor shall continue
to provide to any and all subscribers of Adelphia who become subscribers of TWC in connection with
the Adelphia Acquisition, the same Services (as defined in the Adelphia/Synacor Agreement) that
such subscribers had been receiving pursuant to the

 

 

Synacor, Inc.

July 27, 2006 

Page 2

Adelphia/Synacor Agreement immediately prior to the consummation of the Adelphia Acquisition.
Notwithstanding the foregoing, TWC shall have the right to request that Synacor remove from the
content package being provided to any such subscribers any content or category of content (e.g.,
all content from one or more particular content providers, including without limitation any of the
AP News service, games, music on demand service, Adelphia NetPak content, or other content
contemplated under the amendments and content attachments noted above), and Synacor shall promptly
comply with such request. Unless and until otherwise directed by TWC, Synacor shall provide the
Services to such subscribers through the adelphia.net portal. Synacor’s obligation to
provide the Services pursuant to this letter agreement shall continue until the earlier of (a) such
time as TWC requests that Synacor cease providing such Services or (b) December 31, 2007. Synacor
and TWC hereby agree that (a) notwithstanding any expiration of the Search Revenue Addenda, Synacor
shall continue to provide such Search Services (as defined in the Search Revenue Addenda), subject
to the terms and conditions set forth therein, through the term of this letter agreement, provided,
that, upon TWC’s request, such Search Services shall be [*] and (b) notwithstanding any expiration of Amendment No. 1, as
between the parties hereto, the terms of Amendment No. 1 shall continue to apply through the term
of this letter agreement. Synacor’s continued provision of such Services from and after the
consummation of the Adelphia Acquisition, and TWC’s obligations in respect of such Services
(including without limitation, the obligation to pay for such Services) (where TWC shall be deemed
to be the Client, as such term is defined in the Adelphia/Synacor Agreement), shall be governed by
the same terms and conditions as set forth in the Adelphia/Synacor Agreement; provided,
however, that Synacor’s obligation to provide such Services hereunder and TWC’s obligation
to pay for such Services shall apply to all Users (as defined in the Adelphia/Synacor Agreement)
within the service areas acquired by TWC pursuant to the Adelphia Acquisition; and
provided, further, that in the event of a direct and irreconcilable conflict
between the terms and conditions of the Adelphia/Synacor Agreement and the TWC/Synacor Agreement,
the terms and conditions of the TWC/Synacor Agreement shall govern.

          This letter agreement and all matters relating hereto shall be governed by the laws of the
State of New York as if performed wholly within the state and without giving effect to the
principles of conflict of law. This letter agreement may be executed in separate counterparts,
each of which, whether delivered by facsimile or otherwise, is deemed to be an original, and all
of which taken together constitute one and the same instrument.

          If the above reflects your understanding of the parties’ agreement, please acknowledge your
acceptance of the foregoing by executing the countersignature below.

 

	 	 	 
	*	 	CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED
SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN
REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

 

 

Synacor, Inc. 

July 27, 2006 

Page 3

	 	 	 	 	 
	 

	 	Sincerely,	 	 
	 
	 	 	 	 
	 

	 	/s/ Peter Stern	 	 
	 

	 	 	 	 
	 

	 	Peter Stern, Executive Vice President

Time Warner Cable Inc.
	 	 

	 	 	 	 	 
	AGREED AND ACCEPTED:

Synacor, Inc.
 	 
	 	By:  	/s/ Robert Rusak, CFO
 	 	 	 
	 	 	Robert Rusak, CFO      	 	 
	 	 	 	 	 

 

 

Appendix A

Adelphia/Synacor
Agreement

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