Document:

Work Order for Open Systems Computer Service

  

 EXHIBIT 10.41B 
 

 
  
  
 WORK ORDER FOR OPEN SYSTEMS COMPUTER SERVICES 
 THIS WORK ORDER FOR OPEN SYSTEMS COMPUTER SERVICES (“Work Order”) is made and entered into this 15th day of December, 2008 (the “Effective Date”) by and between Infocrossing, LLC a Delaware limited liability company
(“Infocrossing”) and CSG Systems, Inc. (“CSG”). This Work Order is subject to and governed by the Master Computer Services Agreement between the parties dated December 4, 2008 (“Agreement”). Capitalized terms used
but not otherwise defined in this Work Order shall have the meaning set forth in the Agreement. 
  
  
 ARTICLE 1 
 DEFINITIONS 
  

	1.1	“**** ******* ******* ***” (“****”) ***** *** **** ******* ******* *** ******* ** *** ** ************ *** *** ********, ** ******** ** ******* *, ******** ******
*** ************ ******. 

  

	1.2	“CSG Client” means a client of CSG. 

  

	1.3	“CSG Locations” means CSG’s facilities listed on Schedule III, attached hereto and incorporated herein. 

  

	1.4	“CSG Provided Cabinets” means the cabinets provided by CSG to be used for CSG Provided Hardware as identified in Schedule I attached hereto and incorporated herein.

  

	1.5	“CSG Provided Hardware” means the computer hardware and telecommunications devices provided by CSG at the Infocrossing Center and CSG Locations required to provide the
Services to CSG, including, without limitation, such hardware identified on Schedule I, attached hereto and incorporated herein. 

  

	1.6	“Discovery” is the process where Infocrossing gathers operational details of CSG’s environment in order for Infocrossing to provide the Services.

  

	1.7	“Infocrossing Center” means Infocrossing’s facilities where equipment is located as listed on Schedule III, attached hereto and incorporated herein.

  

	1.8	“Infocrossing Provided Cabinets” means the cabinets provided by Infocrossing to be used for CSG Provided Hardware as identified in Schedule I attached hereto and
incorporated herein. 

  

	1.9	“Infocrossing Provided Hardware” means the computer hardware and telecommunications devices listed on Schedule I. 

  

	1.10	“Infocrossing Provided Telecommunication Circuits” means the telecommunications circuits provided by Infocrossing as identified on Schedule II attached hereto and
incorporated herein. 

  

	1.11	“Migration Date” as defined in a Work Order, means the date both parties mutually agree that the migration has been completed. Such agreement may be confirmed via
electronic mail or as otherwise permitted pursuant to Section 10.6 of the Agreement. 

  

	1.12	“Migration Plan” means the detailed document outlining the tasks, timelines, responsibilities, dependencies, milestones, and procedures for transitioning the
services from CSG’s current service provider to Infocrossing. 

  

	1.13	“Performance Standards” means the performance standards and specifications specified in Exhibit B attached hereto and incorporated herein. 

 

	1.14	“Processing Year” means each twelve (12) month period commencing on the Migration Date and each anniversary thereof. In the event that the Migration Date occurs on a
day other than the first day of a month, the final Processing Year will be increased by the number of days necessary to cause the Term to conclude on the last day of the month. 

  

	1.15	“Services” means the services to be provided by Infocrossing as set forth on Exhibit A, attached hereto and incorporated herein. 

  

	1.16	“Term” means the term of this Work Order commencing on the Effective Date and extending for a term of the later of (a) five (5) Processing Years thereafter, or
(b) the expiration of the Work Order for Mainframe Computer Services entered into by the parties concurrently with this Work Order. 

  

	1.17	“**** *” ***** ************ ******* ******** ******** ** ********* ** *** ***** *** ******* **** *** ******* *** ******* ***** **** *** ***** *** **** ********** ** ***
***** ****** ******* **** ********* ********** **** ************. 

 ARTICLE II 
 SERVICES 
 Commencing on the Effective Date,
Infocrossing shall provide CSG with the Services. Infocrossing shall perform the Services in accordance with Performance Standards. Infocrossing shall provide the Services through the System, and linked by telecommunications facilities provided by
CSG to the CSG Locations. 
 ARTICLE III 
 TERM 
  

	2.1.	Term. This Work Order shall be effective for the Term, unless earlier terminated as provided in the Agreement. 

  

	2.2	 *********** *** ***********. *** ***** **** *** ***** ** ********* **** **** ***** *** *** *********** ***** ********** ** *** **** ***** ***** *** *********
**** ** ******* ** *** **** ***** *** ********* ******** ********, ******** **** (*) *** **** *** *********** ******* ********* ** ******** ** **** ********* ** *** ********** *********** **** (** ******* *****); *** (**) *** **** *** *******
**** ******* ******* *** *********** ****. *** **** 

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 

 

 
  

	 	 
*********** ***** ** ******** ** *** ******* ** ************ * ******* ****** ** *********** *** *** ******** **** (*** “*********** ****”) ****
*****, ** **:** *.*. **** *********** ***** ** ********* (*** **** ******, * “*********** ******”). *** *********** **** ********* ** *** *********** ****** **** ** *** ***** ** ** ***** ****** (**) **** ***** *** **** ** **** ***********
******. 

 ARTICLE IV 
 FEES 
  

	3.1	Fees. *** ****** ** *** ************ *** ********* ***, *** **** ******* ******* *** *** *** ********** *** (** **********) *** ***** ** ******* *, ******** ****** ***
************ ******. 

  

	3.2	Payment Terms. All fees under this Work Order shall be due and payable by CSG to Infocrossing in accordance with Article 5 of the Agreement. ** *** ***** *** ********* **** ******
***** **** **, **** (*** “********* ********* ****”) *** *** ******, ***** **** ***** ****** ********** ** *** ********** ** ************, **** *** ***** *********** ******** ******* ** *** **** ******* ******* *** ** **** **** *** ****
***** ********** ****** *** **** ** ********** **** *** ***** *** ***** ******. ****** *** ******* ********* ***** ** *******, *** ********* ********* **** ***** ** *** ********* **** *** ******** ** **** **** *****. 

  

	3.3	Annual Fee Adjustments. *** **** ******* ******* *** *** ********** *** ***** ** ******** **** **** ** *** *********** ** *** ********* **** ** ******** ** ******* *.

  

	3.4	Material Change in CSG Business. ** *** ***** ******** *********** * ******** *** ********* ********* ** *** ******** ************ ** * ****** ** ****** (*) *** **** **
********* ** ******** ******** ** * ******** ********; ** (*) * ********* ** * ******** ******* ** *** ********, **** ********’* *******, *** ******* ***** ** ********* ** **** ***** ********* *********** ** **** **** ***** ** ******* ****
******* ** ********’* ******** ************. 

 ARTICLE V 
 ENTIRE AGREEMENT 
 The Agreement and this Work Order,
Exhibits, Schedules and any attachments thereto, and other executed Work Orders and attached documents constitute the entire agreement between Infocrossing and CSG respecting the subject matter hereof, superseding all previous communications and
negotiations, whether written or oral. 
 No modification of this Work Order shall be binding unless it is in writing and executed by an authorized
representative of CSG and Infocrossing. Without limiting the generality of the foregoing, no terms set forth on any purchase order or like document shall modify, supplement or otherwise amend the terms set forth in this Work Order, and any such
terms shall have no force or effect. 
  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 

 

 
  

  
  
 IN WITNESS WHEREOF, the parties have caused their authorized representative to execute this Work Order in duplicate as of the day and year first above written.

  

									
	INFOCROSSING, LLC	 		 	CSG SYSTEMS, INC.
					
	By:	 	 /s/    David R. Boyle
	 		 	By:	 	 /s/    Peter E. Kalan

	Name:	 	 David Boyle
	 		 	Name:	 	 Peter E. Kalan

	Title:	 	 SVP Sales
	 		 	Title:	 	 President & CEO

	Date:	 	 12-24-2008
	 		 	Date:	 	 12-19-08

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 3 

 

 
  

 EXHIBIT A 
 DESCRIPTION OF SERVICES 
 The Services are described below. The Services are included in the Base Monthly Service Fee
unless otherwise stated. 
  

	 	1.	MIGRATION SERVICES 

  

	 	a.	Discovery 

 Infocrossing shall provide CSG a
questionnaire (which will not include questions previously issued during due diligence) concerning the Services, which the CSG shall promptly and accurately complete and return to Infocrossing (in all cases 2 business days before the Infocrossing
team arrives on-site for Discovery). Infocrossing shall deliver the questionnaire to CSG at least **** (*) ******** **** prior to the first on-site Discovery meeting. CSG shall provide Infocrossing with access to CSG’s Location and any CSG
Provide Hardware as necessary to conduct Discovery. During the discovery process, CSG shall provide Infocrossing with appropriate subject matter experts for the Services in scope. If Infocrossing finds there are additional service requirements
beyond this Work Order during Discovery, Infocrossing will present these requirements to CSG within *** (**) ******** **** after completion of Discovery (the associated impact time, resources, and costs to the overall Migration Plan, as described
below), and the parties may agree to add such services to this Work Order by amendment. 
  

	 	b.	Infrastructure Migration Planning Services 

 Infocrossing is responsible for the planning, management, and leadership activities relating to the migration as outlined in Table 1 below. Infocrossing is also responsible for directing and managing all Infocrossing assigned and allocated
resources. 
 *** ** *********** *** ********** *** *** ********* ************ ******** ** ******* *** ***-**** ** ************ ***
************** **** *** ******* ************ ******* ** *** ********* ** ************ ******. 
 CSG is responsible for providing guidance to
Infocrossing for Infocrossing to develop a migration schedule and a comprehensive work breakdown structure. CSG is responsible for the ultimate approval of the schedule, dates/times for major milestones related to *** ********* ****** ******** as
well as the execution of the tasks documented within the work breakdown structure. 
 ************ ***** *** **** ******* ****** ** *** ***
******** ********. 
 The following table identifies the roles and responsibilities associated with Migration Planning for both Infocrossing
and CSG. 
  

					
	 Table 1. Infrastructure Migration Planning Services Roles and Responsibilities
 (P – Perform, H – Help, A - Approve)

	**** ***********	  	************	  	***
			
	******* ***** *** ******** ** *** ********* **** *** ******** ********* *** **** ********* *********, *** **** *********, **** ********** ****, *** ******* ******* ****	  	*	  	*,*
			
	******* *** ********* **** ********	  	*	  	*,*
			
	******* *** ********* **** **** ********* *********	  	*	  	*,*
			
	******* **** ********** ****	  	*	  	*,*
			
	******* ********* **** *****	  	*	  	*,*
			
	******* ******* ******* ****	  	*	  	*,*
	
	Develop Communication Plan
			
	 *** ******** **************
	  	*	  	*
			
	 *** ******** ***-**** **************
	  	*	  	*
	
	Develop Technical Server Migration Plan
			
	 ******* ******** ******** ** *** ****** ** ******** ********* ****** ****** **** ****** ******* ** *** ************* *********** *******
	  	*	  	*,*
			
	 ******* ******** ******** ** *** ****** ** ******** ********* ****** ************* **** ******* ** *** ********* ****** ***** **** *** ****** ******* ** ***
************* *********** *******
	  	*	  	*,*
			
	 ******* ****** ******** *******
	  		  	*
			
	 ******* ****** ******* *******
	  		  	*
			
	 ****** *** ********* ****** ***** ******
	  		  	*
	
	Develop Technical Network Migration Plan

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 4 

 

 
  

					
	 ******* ******** ******** ** *** ****** ** ******** ******* ****** ************** **** ****** ******* ** *** ************* *********** *******
	  	*	  	*,*
			
	 ******* ** ******* ****** *** *** **-***** ******* *** *******
	  	*,*	  	*
			
	 ********* ****** ** ***** *** ******* **** ** *** *** **** ****** ********
	  	*	  	*
			
	 ********* ****** ** ******* ***** *** ******* **** ** *** ******** ***** (*** **** ******* *** ******** ********)
	  	*	  	*
			
	 ********* ************* *** ******* ********
	  	*	  	*
			
	 ****** *** ******* ******* ****** ************* ******
	  	*	  	*
	
	Develop Technical Data Replication Plan
			
	 ********* ****** ** ********* **** **** *** ****** *********** ** *** *********** ***********
	  	*	  	*,*
			
	 ********* ****** ** ******, ****, *** ******* **** **** *** ****** *********** ** *** *********** ***********
	  	*	  	*,*
	
	Develop Facilities Plan
			
	 ****** ***** **** *** ********* ** ************ ******
	  	*	  	*
			
	 ****** ***** ***** ****
	  	*	  	*
			
	 ******* ****** **** ****
	  	*	  	*
	
	Provide Migration Tools
			
	 ******* ********* ******* ******** *** ******** **** ** ******** *** **** ** *** ************ *******.
	  		  	*
			
	 ******* ******* ******** **** ** ******* ******* ******* ** *** ********* ****** *** *******
	  	*	  	*,*
			
	 ******* ******* ******** **** ** ******* ******* ********* ************ *** *** *******
	  	*	  	*,*
			
	 ******* ******* ******** **** ** ******* ******* ********* ************ *** **** *********** ****** *** ********* ******.
	  	*	  	*,*
			
	 ** ************’* **********, ******* *********** ********** ********* ******** *** ******** **** ** ******** *** ****** ** *********** ******* ***
************
	  	*	  	*

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 5 

 

 
  

	 	c.	Migration Team Organization 

 Infocrossing and CSG
shall jointly create a migration team organization that consists of the roles listed in the table below: 
  

			
	 Role
	  	 Responsibility

	  
 ******** *********
  
 (**** *** *** ************ ***** ****** **** ******* ** *** ******** *********)
	  	 *******:
  
 •        ***** ** ********** ***** *** **** *******, ******** **** ***** *** ******
********* *****-************ *********
  
 •        ******/*********** *******/******* ******* ******** *** ***** *** *******/****** ** ***********
  
 •        ********* ******** ********* ***** *******
  
 •        ******** ******/***** ********* *** ***** **********

	  	 **********:
  
 •        ***** ** ********** ***** *** **** *******, ******** **** ***** *** ******
********* *****-************ *********.
  
 •        ******/*********** ** *******/******* ******* ******** *** ***** *** *******/****** ** ***********
  
 •        ****** *** ************ ******** *** ********** *******
**************
  
 •        ******** ** ******* ********
  
 •        **/** ** ********

	  	  
 ****** *****:
  
 •        ********* ** ********* ********
  
 •        *** *********** ** ******* ********* *** ************ ******* *** ***
************ ********* ************* ** ******** **********
  
 •        ********** *** **** ********* *** ********** ******** ********* ****** ********* ** *** ********** ******* ********* **********.

		
	 ********** *** ********
  
 (**** *** *** ************ ***** ****** * ********** *** ********)
	  	 •        ****** *******/******* ********** *** ******
******** ********** ***** ********** ************
  
 •        ********** ******* **********
  
 •        *******/********** ********** *******/******* **********; ***** *** ******
** *******/******* ********
  
 •        ******* ********** *******/******* *****; ****** ************* **** *********** **********
  
 •        ***** ** ********** ***** *** ********** *******; **** ********* **
*******/******* *********; ** *********** *** *******/******* ******* ********; ******** ** ******** ********* ** ********
  
 •        **********/******/*********** ********** *******/******* ******** ***
****** ** ***********
  
 •        **** ********** ** ********** *******/******* ********** *** ********** ********** **** *********** **********
  
 •        ********* ********** *******/******* ********* ***** *******
  
 •        **** **********
  
 •        **/**
** **************, ********* ******* ********

		
	 ********* ******* **********
  
 (**** *** *** ************ ***** ****** * ******* ********** ********)
	  	 ***:
  
 •        *** *** ******* ***********
  
 ************:
  
 •        *********** ** ********** ***
  
 •        ******
** *************
  
 •        ******/******** ******* ********** ******
  
 •        ********* ** ********** ********* *** ******* *******
  
 •        ****
***** **** *******
  
 •        ******* *** ******** *** ******* ********
  
 •        **** **********
  
 •        **/**
** **************, ********* ******* ********

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 6 

 

 
  

			
	 Role
	 	 Responsibility

	 ********** ******* *******
  
 (**** *** *** ************ ***** ****** * ********** ******* *******)
	 	 •        ******* **********, **********, *** ********* ***
*******/*******; ******** ********** ******* ********, **********, *** ****
  
 •        ****** *** ******* *** *******/******* **** (**** ****, ********, ******, ************)
  
 •        *******/********** *******/******* **********
  
 •        ***** *** ****** ** *******/******* ********
  
 •        *****
** ********** ***** *** *** *******/*******; ********** ********** *** ******/********** *********** *********
  
 •        ******** ****** ** *** ** ***********
  
 •        **********/******/*********** *******/******* ******** *** ****** ** ***********
  
 •        ***** *** ******** ***** ******* *** ******* ** *******, *** ******** ***
******** ** ***********
  
 ************:
  
 •        ******* *** ******** ****** ******* **** **** (*********/******** **** *****)

		
	 ********* ********* *********
  
 (**** *** *** ************ ***** ****** * ********* *********)
	 	 •        *** ****** ** ********* *********** **** *********
********* ********** *** ******** ****** ********* *** ********** *** ****** ***** ********* *********
  
 •        *** ****** ** ********* ********* *** **** ********* **********

 
 •        ***
******** ** ******** ****** ************* *** **** ******** ****** ********
  
 •        ******/******* *******/******* ***** *** ********* ********
  
 •        ***** ** ********** ***** *** ********* ******
  
 •        **********/******/*********** *******/******* ******** *** ****** ** ***********

		
	************ ********** ******* *******	 	 •        ***-******** ********* ******** ***********
(******* ****)
  
 •        ****** ******** ******* *********
  
 •        ********* ******** *** ************ ** *********, ********* ******* ****
**** *** ******** ****
  
 •        ************* ***** ***
  
 •        **** *** ******** *******
  
 •        ********* *** ***
  
 •        ********* **-****
  
 •        ****-********* *******
  
 •        ******* ******* ********

		
	 *** ********* *****
  
 (*** ***** ****** * ********* **** *** *** ****** ********* (**), ******* ***********, *** *** *********** ******** *****)
	 	 •        ***** ** ******* ***** ** ******* *** *** *******
********** **** ** ********** ********** ***** ** **** ************ ********** ******* *******
  
 •        ******** *** ********** *********** *********
  
 •        ******** *** ******** ****** ** *********** ** ******* *******(*)
  
 •        *********** *** *** ************ *** ********** **** ********* ******
********* ** ******* *******
  
 •        **********/******/*********** *******/******* ******** *** ****** ** ***********
  
 •        ******* *****-********** ********** ** ********
  
 •        ******
*** ****** ** ******* ******* ******** *** ********, ********* ******* ********
  
 •        **** **/** ** ******** **************

		
	 *******/******
 *********** **
 (**** *** *** ************ ***** ****** * *******/****** *********** **)
	 	 ****:
  
 •        ******* ********** ***********
  
 •        ******* ********** ***********
  
 •        ****** ********** ***********
  
 •        ********** ********** ***********
  
 •        ********* ****** ***********
  
 •        ******
*********** *********
  
 •        ******* * **********
  
 *********:
  
 •        *** *********
  
 •        *********** *** ******** *********
  
 •        ** ***

		
	*** ***** ********** ****(*)	 	 •        ******** *********
  
 •        **************
  
 •        *********** *******
  
 •        ******* **********
  
 •        ***
************ **********
  
 •        *******/******** ********
  
 •        ******/**** ****** ************
  
 •        ********

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 7 

 

 
  

	 	d.	Infrastructure Migration Management and Governance 

 Infocrossing shall be responsible for management of the Infocrossing assigned resources, providing progress reports to CSG, and escalate issues to CSG for resolution. 
 CSG shall be the primary sponsor of the migration and will have ultimate approval authority for the migration. CSG shall have accountability for
execution of CSG’s assigned migration activities per the plan, the quality of the work performed by CSG, and the timeliness of the work performed by CSG. 
 The following table identifies the roles and responsibilities associated with migration management and governance for both Infocrossing and CSG. 
  

					
	 Table 2. Migration Management and Governance Roles and Responsibilities
 (* * *******, * * ****, * * *******)

	**** ***********	  	************	  	***
			
	******* ***** *** ******** ** *** ********* **** *** ******** ********* *** **** ********* *********, *** **** *********, **** ********** ****, *** ******* ******* ****	  	*	  	*,*
			
	****** *** ************** ********* ****	  	*	  	*
			
	******* ****** ******* ** *** ******* ** ********* **** ************.	  	*	  	*,*
			
	****** *** **** ********** ****	  	*	  	*
			
	****** *** ******* ******* ****	  	*	  	*
			
	******* ***** (*) *** **** ******** ******* ** *** ********* ** ************ ******** *********	  	*	  	
	
	Manage the Communications Plan
			
	 *** ******** **************
	  	*	  	*
			
	 *** ******** ***-**** **************
	  	*	  	*
			
	****** **********	  	*	  	*

  

	 	e.	Procurement Services 

 ************ ***** **
*********** *** *********** ********** ******** ** ************ ******** ********, *** ******** ***** *** ********* ******* (“****”) ********, *** ********* *** ******* ****** *** *********, ******* ** ******* ********* ******* ***
************ ***** *** ***** **** ******* ****** *** ********* ****** ** ******** *** *** **** ** **** **** *****, ********** *** ******* *** ***** ***** ********* ********** **** ******* *****-*** *** ******* ********** ****** *** ************ ****
*******. 
  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 8 

 

 
  

 The following table identifies the roles and responsibilities associated with Procurement Services
for both Infocrossing and CSG. 
  

					
	 Table 3. Procurement Services Roles and Responsibilities
 (* * *******, * * ****, * * ******* )

	**** ***********	  	************	  	***
			
	*********** *** *** *********** ******* ********** *** *** ***** ********** **** *** *********** ** *** ******** ********	  		  	*
			
	*********** *** *** *********** ******* ********** *** *** ***** ********** **** *** *********** ** *** ******** ******** ***** *** ***** ***** *************	  		  	*
	
	Server Software Procurement
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *** *********** ** *** ******** ******** ** *** *** ******** ********, *********
*** *** ******* ** ********* ****** ********, ****** ********** ********, ****** ******/******** ********, ****-***** ********, *********** ********.
	  		  	*
	
	Cabinet Procurement
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *** *********** ** ************ ******** ********
	  	*	  	
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *** *********** ** *** ******** ********
	  	*, *	  	*
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *** *********** ** ******* ****** *** ***** ***** *********
	  	*	  	
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *** *********** ** *** ****** *** ***** ***** *********
	  	*	  	
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *** *********** ** ******* **** *** ***** *** *** *** ** **** ********** ****** **
*** ******** ******** (**** *** ********* ** *****)
	  		  	*
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** ***** **** *** ******** ********** *** ********.
	  	*	  	
			
	 *********** *** ********* * ***** ***** ***** ******* **** **-**** ** *** ************ **** ******
	  	*	  	
			
	 *********** *** ********* ***** ***** *** *** ******** ********
	  		  	*
	
	Network Circuits
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *** *********** ** *** ******** **** *** ********* ** *** ******************
******* ******** ***** ** ******** (***) ** ************ **** *******
	  		  	*
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *** *********** ** ***** *********** ********* (*.*. *******) *******
****************** ******* ******** *** ** ************ **** ******* *** *** ***
	  	*	  	
			
	 *********** *** *** *********** ******* ********** **** *** *********** ** *** ******** **** *****
	  	*	  	*
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *** *********** ** *** ********* ******* ******* *** ******* ******* ******* ** **
**** *** **** ********* *** **** *********** ****** *** ********* *****
	  	*	  	*,*

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 9 

 

 
  

	 	f.	Hardware Vendor Management 

 *** ***** ** ***
******* ***** ** ******* *** *** ******** ******* *** ******** *** ******** ********, ********* *** *** ******* **: ****** ******** *******, ******* ******** *******, *** ******* ******** *******. *** ***** ****** ******* ******** ** *** ********
******* *** **** ****** *** ******** ******* **** ***** *********** ** *** *** *** ******** ****** *********. 
 *** ***** ** *** *******
***** ** ******* *** *** ******** ******* *** ****************** ******** ********* **** *** *********** *** ********* *** *** ******* ******** **** *** ********** ** *** ************ **** *******. 
 **** ******* ******* **** ***, ***** *** ****** **-**** ************** ******* ** ***** *** ****** ******* ******* ** ************ (“********
******* *****”, “***”) *******, ************ ***** ****** *** ******** *******, *** ******* ******** *******, *** *** ******* ******* ** *** ************ *******. 
 The following table identifies the roles and responsibilities associated with Vendor Management for both Infocrossing and CSG. 
  

					
	 Table 4. Vendor Management Services Roles and Responsibilities
 (* * *******, * * ****, * * *******)

	**** ***********	  	************	  	***
			
	******* ******* ****** ******** ** ******** ******(*) *** *** ******** ******** ******* ** ************ ******.	  		  	*
			
	******* ******* ****** ** *** ** ************ *** *** ********* ******** **** *** ******** ******** ** ********* ******* ****** ********** (*.*. ****** ***** ** ***********)	  	*	  	
			
	*********** *** *** ***** ******* ** ******** ******(*) ********* *** ******* ** *** ******** ********.	  		  	*
			
	******* *** ******** ****** ********* ** ************ ******	  	*	  	
			
	******* *** ******** ****** ***** *********** ** ******** **** ***	  	*	  	*
			
	******* ******** ** ****** *********** *** ***************	  	*	  	
			
	******* ******* ******* ** *** ******** ******(*) ** ******* ** *** ********* ****** ************, **********, ******/********, ********, **********, *** ************	  		  	*

  

	 	g.	Asset Management 

 CSG shall be responsible for
providing the asset management policies and systems that will be used to maintain the list of assets for CSG. 
 ************ ***** ****
****** ** *** ***** ********** ****** **** *** ********* ******** ** *** *** **** *** *** ****** *********** ****** *** ***** ********** ******* ** ********* ** ***. *** ***** ** *********** *** ******** ** *********** ****** *** ***** **********
******. *** ***** ** **** *********** *** *** ******** ** *** **** ******** *** ** ******* **** *** ***** ********** ****** ** *** *** ************ ***** ** **** *********** *** *** ******** ** *** **** ******** *** ** ******* **** *** *****
********** ****** ** ************. 
 The following table identifies the roles and responsibilities associated with Asset Management for both
Infocrossing and CSG. 
  

					
	 Table 5. Asset Management Services Roles and Responsibilities
 (* * *******, * * ****, * * *******)

	**** ***********	  	************	  	***
			
	******* *** ******** ***** ********** ********	  		  	*
			
	******* *** ******** ***** ********** ****** ** ***** **** ** *** ******** ********	  		  	*
			
	******* **** *** ******* ** ***** ********** **** *** ****** *** **** ** ******** *** ******* *** *** ******** ********	  	*	  	*
			
	******* ********* ** ***** ********** ****	  		  	*

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 10 

 

 
  

	 	h.	Migration Execution 

 ************ ***** **
*********** *** *** ******* ** *** ******* ********* ****. ************ ***** ******* ******** ** *** ** *** *********** ** *** ******** **** ** ***** (**** ********* *********) *** ********* ** *** *** ************ *********. ************ *****
******* *** ***** ********* ** ***** *** ****** *** **** ****** ********** ******** ** ********** **** *** *** ******** ********. 
 ************ ***** ****** *** ** ********* ******** ** *** *** ******* *******(*). *** ********* ********* ********** **** ********* ******* ******* ************ *** ************* ** *** ******** ******** *** *** ******** ******* ********.

 The following table identifies the roles and responsibilities associated with migration execution for both Infocrossing and CSG.

  

					
	 Table 6. Migration Execution Roles and Responsibilities
 (* * *******, * * ****, * * *******)

	**** ***********	  	************	 	***
	
	Cabinet Build-Out
			
	 ******* *** ******** ******** ** ************ ******* *****
	  	*	 	
			
	 ******* ************ ******** ******** ** ************ ******* *****
	  	*	 	
			
	 ******* ******* ***** ************ ***** (*****) **** *** ******** ********** *** ******** ********, ***** *******, ***** ******, *** *** ***** ******* ********
****** ** ************ ******** ********.
	  	*	 	*
			
	 ******* *****, **** *** ******** ********** *** ******** ******** ***** *******, ***** ******, *** *** ***** ******* ******** ** *** ********
********.
	  	*	 	*
			
	 **** *** ******* *** *** ******** ******** ** ************ ******** ********
	  	*	 	
			
	 **** *** ******* *** *** ******** ******** ** *** ******** ********
	  	*	 	
			
	 ******* ****** *** ***** ***** ******** ******* *** ******** *** *** ******** *******
	  	*	 	
			
	 ******* ****** *** ***** ***** ******** ******* *** ******** *** *** ******** ******* **** *******
	  	*	 	
			
	 ******* ***** ******** ******
	  	*	 	*,*
			
	 ****** *** ****** ****** ** *** ******
	  	*	 	*
			
	 ******* ******** ****** *** *** ******** ********
	  	*	 	*,*
			
	 ****** *** ****** ****** ** *** ******** ********
	  	*	 	*
			
	 ****** **** ******** *** *** *** ******** ********
	  	*	 	*
	
	CSG Location Migration Activities
			
	 ******* *** ********* **** *********** ********* ******* *** ******** ******** ******* ** *** ********* ** *** ******** ******** ******* ** *** ************ ****
*******
	  	*	 	*
			
	 *******, *******, *** ****** *** **** *********** *******
	  	*	 	*
			
	 ******* *******, ***********, *** ***** ******* ** **** ** *** ********* ** ********** ***** *** ************** ** ************ **** *******
	  	*	 	*
			
	 ******* ******** ** *** ******** ******** **** **** ** ********* ** *** ************ **** *******
	  		 	*
			
	 **-******* ** *** ******** ******** **** **** ** ********* ** *** ************ **** *******
	  	*	 	*
	
	Infocrossing Location Migration Activities
			
	 ******* *** ********* ********* ****** ****** ** *** ******** ********
	  		 	*
			
	 ******* *** ********* ****** ********** ********
	  		 	*
			
	 ******* *** ********* ****** ******/******** ********
	  		 	*
			
	 ******* *** ********* ****-***** ********
	  		 	*
			
	 ******* *********** ********
	  		 	*
			
	 ******* **** **** ****** ***** **** *** *********** ******* ** *** ************ **** *******
	  	*	 	*
			
	 ******* ******* ******** *** ********* ******* ******* ** ** **** *** **** ********* *** **** *********** ****** *** ********* *****
	  	*	 	
			
	 ********* ******* ********* ****** ***********
	  		 	*
			
	 ********* *** ****** ******* ******** (** ******* ******* ** **** ******** ******* *******) *** ********* ******* ******* ** ** **** *** **** ********* *** ****
*********** ****** *** ********* *****
	  	*	 	*
			
	 ****** *** ** ***’* ******-***** ******* ****** **** ******** *********** ****** ** *** ******** *******
	  	*	 	
			
	 ****** *** ******** **** ***** ** *** ******** *******
	  	*	 	

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 11 

 

 
  

	 	i.	Transportation Logistics 

 ************ ***** **
*** ******* ***** ** ******* *** *** ******* *********** *** *** ******** ********** ** *** *** ******** ******** **** **** ** ***** *** ** *** *** ********* ** *** ************ *******. ************ ***** ****** ******* ******** ** *** **********
******* ********* *** ***** ****** **** **** ***** *********** ** *** *** *** ******** ****** *********. 
 ************ ***** ** ***********
*** ********* *** ********* **** *** ********** ******* ********* *** *** ***** ***** ********** **** *** ********** ********* ******** *** ******* *****. 
 The following table identifies the roles and responsibilities associated with Transportation Logistics for both Infocrossing and CSG. 
  

					
	 Table 7. Transportation Logistics Roles and Responsibilities
 (* * ******, * * ****, * * *******)

	**** ***********	  	************	  	***
			
	*********** *** *** ***** ********** **** ********* ********** (*.*. ******* *** ********, *********, ******* ************* ***/** “*******”)	  	*	  	
			
	******** *** **-******* *** ******** ******** ******* ** *** ******** ** ** ********* ** ************ **** ******	  		  	*
			
	********** ** ********* ********** ******* ******* ********* ********** ******** *** ******* *** ******* **** ********** *************	  	*	  	

  

	 	j.	Migration Testing Services 

 *** ** *********** ***
*** ********** ******* ** *** *** *********** *** ** ********** *********** *** ****** *** **/**-** *********. ************, ** * **** ** ********* **********, **** ********** *** ******* *** *** ** **** ***** **/**-** *********. 
 ************ ** *********** *** ********* ******* ********** **** *** ** ********* ** ********* **** ******* “***** *** ****” ********. ***
***** ********* ******* ********** *** ***’* **************. 
 The following table identifies the roles and responsibilities associated
with migration testing services for both Infocrossing and CSG. 
  

					
	 Table 8. Migration Testing Services Roles and Responsibilities
 (* * *******, * * ****, * * *******)

	**** ***********	  	************	  	***
	
	Systems Testing
			
	 ******** ******* ******* (*.*. ****** ****** ****** ** ********, ****** *** ******* ********* ****** ******* *** ****** ****** *****).
	  	*	  	
			
	 ******* ******* ******* (*.*. ****** ********* ******* ********* *** ********* ** ********)
	  	*	  	*
	
	Network Testing
			
	 ******** ************ ******* – ********* **** ******* ****** *** ********* ******** ** *** ******** *******, ***** ******, *** *****
**********
	  	*	  	*
			
	 ******* ************ ******* – ********* ******* *** ****** ******** *********** **** *** ******** ******** ******* *** ******** ********** ** *** *******
***/** ***
	  	*	  	*
			
	*********** ******* – ********* *** ************* *** *********** ** *** ************	  		  	*
			
	******** *** **** ********** *******	  		  	*
			
	**** **/**-** ********* *** **** ********** ********* ********** (** ****** ****** *** ********* ** *** ****** *** ********* *** **** ****)	  		  	*

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 12 

 

 
  

	 	k.	Incident Management Tools Integration 

  

	 	*.	**** ******* *** ******** ******* *** ******* ****** ****** **** ***** ** *********** **** ** *** ******** ********* ** *** ***** ************ *** ****. ************ ***** **
*********** *** ******** *** *********** *** *** ********* *** ************’* ******* ********* ****** **** ***’* ******* ********* ******. *** ***** ** *********** *** ******** *** *********** *** *** ********* *** ***’* *******
*** ******* ****** ********* ******* **** ************’* ******* ********* ******. ************ ***** *** ** ******** ** ****** ** ********* ******* *** ************ ******* ****** ********* ****** *** *** *** ******* ****** *********
******. ***’* ******* ********* *** ******* ****** ******* **** ******** **** **** ************’* ******* ********* ******. **** ***** ****** ** **** * ******* *** ********* ***** ** *** **** **** *** ***** ******* *** ******** ** ***
************ *******. ***** *** ********* ****, *** ******* **** ******** ***** ** *** ****** ************* ** **** *********. ************, **** ********** *** *********** **** ***, **** **** ********** ******* ** ****** *** *** *********
**** *** ************ ******* ********* ****** ** ********* ** ****** *****.

  

	 	l.	Assumptions 

  

	 	*.	************ ** *********** *** *** ***** ***** *** *** ************ ******** ********* ********** ************ ******** ********* ********, *** ***** ** ********** **** ***
************ ** *** ********* ******* ******* *** ******* *****-*** ***** (****** *** *** ***** *** *** *** ******** *******), *** ******* *** *** *******, ***** ***** *********, ***** ********** **** ********** *****, *******, *** ********
*********** ******* ** *** *** *********. 

  

	 	*.	*** ********* ******* ******* ******* *** *** ********** **** ****** *** *** ************ ***** **** ****** **** ** *********** *** *** ******* **** **, ****.

  

	2.	HOSTING SERVICES 

 The hosting services described
below will be provided by Infocrossing commencing on the Migration Date for the duration of the Term. 
  

	 	a.	Facilities Management Services 

 ************ *****
** *********** *** ********* ********** ********** ***** ********: ****, *****, ********** ********** **********, ********, ******** ********, *** *** **-***** ************** *** ********* ******* ******** ** ********* * *****, ****, *** ******
****** *** *** ******** ********. 
 The following table identifies the roles and responsibilities associated with Facilities Management
Services for both Infocrossing and CSG. 
  

					
	 Table 9. Facilities Management Services Roles and Responsibilities
 (* * *******, * * ****, * * *******)

	**** ***********	  	************	 	***
	
	Facilities Management
			
	 ******* ******** ***** *****, *******, ***** *** *** ******** ******** ** ************ **** ******
	  	*	 	
			
	 ********* ******** ****** ** *** ******** *** ********* ** ************ **** ******
	  	*	 	*,*
			
	 ****** **** ******** *** ******** ******* ********** ******** *** ****** ******** ************ ******* ** *** ******** ******** ** *** ***** *** ******* *** ****
******** ** * ****** ******* **** *** ** ******** *** **** ** ***.
	  	*	 	
			
	 ******* *** ******** ******** ********* (*.*., ************** ** ***** ********, ***** *********) ** ** ** ********** **** *** *********** *.
	  	*	 	*
			
	 ***** ****** ** ******** *** ********* ** * ******* *****. *** ********* ****** ** ********* ******* *:**** *** *:**** ***** **** ****** ******* ****** *** ****
******* ************ ****** ** ** ******** ******.
	  	*	 	
			
	 ****** **** *** ************ **** ****** ******** ******** ******* *** **** ** ******* *****.
	  	*	 	
			
	 ******* ****** ***-** ***** *** ******* “***********” ***** ****** ** ***. ** *** ***** *** ****** ** “*********” ** ********
“********”, ******* *** ****** ***** **** *********** ******* *** ********* ** *** ** ********** **** *** *********.
	  	*	 	

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 13 

 

 
  

 Facilities Management Services Assumptions: 
  

	 	*.	** ** *** ********* **** ** **** **** *****, ************ ****** ******* **** *** ***** *** ***** **** ******* **** ****** **** *** ****** ********* ******** ** ***** ** ** *******
*, **** *** **** *** **** ******* **** ** **********. 

  

	 	*.	***** *** ********* **** ** **** **** *****, ************ ***** ******* ******* ********** ** *** ***** ********** *** *** ***** *** ***** **** ******* **** *** *** ** **********
**** *** ****** ********** ********* *** * **** *** **** ****** ** ***** ********* *** ********. 

  

	 	*.	*** ***** **** ******* **** ************ ********** ** * **** ** ******** ** ******* **** ****** *** **** ** ******* ******* ** ***, ************ ***** ******* ******* ********** **
*** ***** ********** *** *** ******** **** ******* **** *** *** ** ********** **** *** ****** ********** ********* *** * **** ** **** ******. 

  

	 	b.	Network Hosting Services 

 ************ ***** **
*********** *** ********** ********** ******** ** *** ******** ******* ** *** *** ******** ******* ***** ******** *** ** *** ******* **: **** ****** ***** ****, ******* ******* *******, ********** *** ******* ***** ************ ******* ****** ** ***
*** ******** *******, *************** ******** **** ** *** ******* ******* ****** ** ******* *******, ********* ******* ******* **** *** ************ ******, *** ************ **** ***’* ******* *** ********** ******** ** *** *********** **
***’* ****** ******** *** ******** ****** ** ******** **. 
 *** ***** ** *********** *** ********** *** ********** ******** ** ***
******* ******* ** *** *** ******* ******* ***** ******** *** ** *** ******* **: *********** ** *** ******* ******* *** *** ********, ******* ********* ****** *************, *** ************** ** *** ******* ******* *** *** ********, *** *********
******** ******** ** *** ******* ******* *** *** ********. 
 *** ***** ** *********** *** ********* ******** *********. 
 The following table identifies the roles and responsibilities associated with Network Hosting Services for both Infocrossing and CSG. 
  

					
	 Table 10. Network Hosting Services Roles and Responsibilities
 (* * *******, * * ****, * * *******)

	**** ***********	  	************	 	***
	
	Network Hardware Management
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *** *********** ** *** ******** ******* *******
	  		 	*
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *** *********** ** ******** ****** *********** ********* *** *** ******** *******
*******
	  		 	*
			
	 ***** ******* ********* ** ****** ******** ***** ******* ** ************ ******. ******* ************ ** *** **** ******* ********* *** **** ******** **
************ ****** ** ******* **** ************ ******
	  	*	 	
			
	 ******** ************ ** *** ******* ******* ** ************ ******** ******** *** ******** ********** ** ******* ******* **** *** ******** *******
	  	*	 	
			
	 ******* *** ******** ******** ****** ** *** ******** ******* ** ************ ******
	  	*	 	*/*
			
	 ******* ***** *********** ***** (“***”) ********* *** *** ******** ******** ** ** ** ****** ***** ********* *** *** ******* **: ***** ********, ******
*****, *** ******* ********* *****
	  	*	 	

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 14 

 

 
  

					
	Network Fault Management
			
	 ******* ** ******** **** *** ** ****** *** **** *************** ******** ********** ** *** ******** ******* ** *** *******
********* *** *** ******* ** *** ********* **********:
 •        ****
**** ****************** ******* ** ******* ******
 **** ********, ******, *** ******* ******
	  	*	  	
			
	 ************ *** ******* ******** ********** ** *** ******* ******* ** *** *******
	  		  	*
	
	Network Monitoring
			
	 ******* *** ********* ******* ********** ***********
	  		  	*
			
	 *** *** **** ******* ** ********* *** **** ****** ******* ********* ***, ********* ******** *** ******** ******* ******* ** **** **** ****** ******* ** *** *******
********** ******* ** *** ************ ****** ** ************ ******** ******* *********. ****** ************ *** *** ***** ** *** **** ******* ************* **** ** **** ******* *******.
	  		  	*
			
	 *** *** **** ******* ** ********* *** **** ****** ******* ********* ***, ******* *** ********* ************ ******** ********* *** ********** ******** *** ********
** ****** **** ****** **** *** ******** ******* ******* **** ********* *** **** ****** ******* **********. ******* ******* ********** ******** *** ******** **** **** ************* ****** * ******* ****** ** ************’* ******* *********
******* **** ******* ** ** **** ***** *********** **** *** ******** *** ******* *******
	  	*	  	
			
	 ****** *****-***** ************** *****
	  		  	*
			
	 ******* ******* *******
	  		  	*
	
	Network Hands and Feet Services
			
	 ******* ** *** ******** *** ********** ********** **** ******* *********** **** *** ******* ******** ********* *** *** ******* **

 *** ********* **********:
 •        ***** ***** ** ******* *********
 •        ****** **/*** ** ***** ***** ** ******* ******
 •        ******* ******** ** ********* ******
 .
	  	*	  	
	
	Network Engineering
			
	 ******* ******* ****** *** ************ *** *** ******** *******
	  		  	*
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *********** ** *** ********* ******* ********* ** ******* **-***** ********** **
***.
	  	*	  	*
	
	Network Administration
			
	 ******* *** ********* ******* ******* ***********
	  		  	*
			
	 ******* ************* ******* ** ******* ******* (*.*. *********, ********, *******, **** *********, *** ***** *** ******** ******* *******)
	  		  	*
	
	Network Security
			
	 ****** *** ******* ******** ****** ** ******* *********
	  	*	  	
			
	 ****** *** ******* ******* ****** ** ******* *********
	  		  	*
			
	 ****** ******* ******** ******* ** ************ ******
	  	*	  	
			
	 ******** ********** *********, ********, *** ******
	  		  	*
			
	 ******** *** **** *********, ********, *** ******
	  		  	*
			
	 ************ **** *** ******** ***** *** ******* *** ******** **** *************
	  	*	  	*
	
	Network Circuits
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** ********* *** *** ******** ** ************* ** *************** ** *** ********
**** *** ********* ** *** ****************** ******* ******** ***** ** ******** (***) ** ************ *******
	  		  	*

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 15 

 

 
  

					
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** ********* ***** ********** ********* (*.*. ******* *** ******* ********) *******
*** ****************** ******* ******** *** ** ************ ******* *** *** ***
	  	*	  	
			
	 *********** *** *** *********** ******* ********** ********** **** *** *********** ** *** ******** **** *****
	  	*	  	
			
	 ****** ******* ******** ******* *** ********* *** ************ ******
	  		  	*
			
	 ****** ******* ******** ******* ***’* ****** ********* *** ************ ******
	  		  	*
	
	Internet Bandwidth
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *** **-***** *********** ** ******** ********* **** ************ ****** ** ***
******** ********* *** ********** ** ******* ******* ********** ********* *** *** ******* **: *********, ********* ********* *******, *** *******
	  		  	*
			
	 ********** ** *** ******** ******** ********* ********
	  		  	*

 Network Hosting Service Assumptions: 
 ************ ***** **** ** ********* ** ************** *** *** ******* ** *** ************** *********** ******* *** ***’* ******* ** *** ********.
************ **** *** ******* ** ******* *** ***********, ********, ******** ** ***** ******* ** ***’* ******* ** ********. *** ****** **** ** ***** **** ** ***** ********** ******* ************ ******** ** *** ******* ** *** ***’* *******
** *** ******** ** ********** *** ***********, *******, ******* ** ******** ******* ******* ** ******** ** ****** ** *** ********. 
  

	 	c.	Server Hosting Services 

 ************ ***** **
*********** *** ********** ********** ******** ** *** ******** ******* ** *** *** ******** ******* ***** ******** *** ** *** ******* **: **** ****** ***** ****, ******* *******, ********** *** ******* ***** ************ ******** ****** ** *** ***
******** *******, *** ********* ******** ******* **** *** ************ ******. 
 *** ***** ** *********** *** ********** *** **********
******** ** *** ******* ******* ** *** *** ******** ******* ***** ******** *** ** *** ******* **: *********** ** *** *** ******** ******** *** ********** ********, ******** ************ *** *************, *** ************** ** *** *******, ***
********* ******** ******** ** *** ******* ******** *** ********. 
 The following table identifies the roles and responsibilities associated
with Server Hosting Services for both Infocrossing and CSG. 
  

					
	 Table 11. Server Hosting Services Roles and Responsibilities
 (* * *******, * * ****, * * *******)

	**** ***********	  	************	  	***
	
	Server Hardware Management
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *** *********** ** ** *************** ** ****** ********
	  		  	*
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *** *********** ** ******** ****** *********** ********* *** *** ******** ******
********
	  		  	*
			
	 ***** ****** ******** ** ****** ******** ***** ******* ** ************ ******. ******* ************ ** *** **** ****** ******** *** **** ******** ** ************
****** ** ******* **** ************ ******
	  	*	  	
			
	 ******** ************ ** ****** ******** ** ************ ******** ******** *** ******** ********** ** ****** ******** **** *** ******** *******
	  	*	  	
			
	 ********* ******** ****** ** *** ******** ******** ** *** ********
	  	*	  	*, *
			
	 ****** ***** ***** ***** *** *** ******** ********
	  	*	  	*

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 16 

 

 
  

					
	 ******* ***** *********** ***** (“***”) ********* *** *** ******** ******** ** ** ** ****** ***** ********* *** *** ******* **: ***** ********, ******
*****, *** **** *****, ****, *** ******* ********* *****
	  	*	  	
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *** ***********, **********, *** *********** ** ****** ****** ****
******
	  		  	*
			
	 ************ **** *** ****** ******** ******* ** ******* ***********, **********, *** *********** ** ****** ****** **** ******.
	  	*	  	*
	
	Fault Management
			
	 ******* ** *** ******** ** ****** **** *************** ******** ********** ** *** ******** ******* ** *** ******* ********* ***
*** ******* ** *** ********* **********:
  
 •        ************ ******* *** ************** *********
  
 •        *********** ************* *** *******,
  
 •        ******
****** ***** ********* *** ** **** ********** ****** ** *********** ******* ***********, **** ******** ** ******** ** ***, *** *********** ** *************** ***** **** ******* ** ********* ** ***;
  
 •        ****
********, ******, ** ******* ******
	  	*	  	
			
	 ************ *** ******* ******** ********** ** *** ******* ******* ** *** ****** ********
	  		  	*
	
	Monitoring
			
	 *******, *********, *** ****** ****** ******** ********** ***********
	  		  	*
	
	Hands and Feet Services
			
	 ******* ** *** ******** *** ********** ********** **** ******* *********** **** *** ****** ******** ********* *** *** ******* **
*** ********* **********:
  
 •        ***** ***** ** ****** ********
  
 •        ****** **/*** ** ***** ***** ** ****** ********
  
 •        ******* ******** ** ********* ******
	  	*	  	
	
	Systems Engineering
			
	 ******* ******* ****** *** ************
	  		  	*
	
	Server Software Administration
			
	 *******, *********, *** ****** ****** ******** *********** ********* *** *** ******* **: ********* ******, *rd ***** ******* ********
	  		  	*
			
	 *******, *********, *** ****** ******* *** ******** ******* ** ****** ********** ******** *********** ********* *** *** ******* **: ******, ***** ***********
***********, *********** *******, *********** *******, ******* *******
	  		  	*
			
	 *******, *********, *** ****** ******* *** ******** ******* ** ****** ******** *********** ********* *** *** ******* **: ******, ***-******
	  		  	*
			
	 *******, *********, *** ****** ******* *** ******** ******* ** *** **********
	  		  	*
			
	 *********** ** ******* ******** ******** *** ******* ********* ********* ******** *******
	  		  	*
			
	 ******* ******** ******** ******* ********** ********* *** *** ******* **: *********, *********, *** *********** ******** ************ *** ******
	  		  	*
			
	 ******* *** ******* ************* *** *************** ** *******
	  		  	*
	
	Performance Tuning
			
	 ********* ******* ** *** *** ******** ********* ****** ******** ******** ** ******** ****** ***********, ****** *****, ** ******* ******* ******
	  		  	*
	
	Server Security
			
	 ****** *** ******* ******** ****** ** ****** ********
	  	*	  	
			
	 ****** *** ******* ******* ****** ** ****** *********
	  		  	*
			
	 ****** *** ****** ******** ******* ** ************ ******
	  	*	  	
			
	 ************** ** ********** *********, ********, *** ******
	  		  	*
			
	 ************** ** *** **** *********, ********, *** ******
	  		  	*
			
	 ************ **** *** ******** ***** *** ******* *** ******** **** *************
	  	*	  	*

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 17 

 

 
  

	 	d.	Storage Hosting Services 

 ************ ***** **
*********** *** ********** ********** ******** ** *** ******** ******* ** *** *** ******** ******* ******* ***** ********: **** ****** ***** ****, ******* **** *** **** ******* *******, ********** *** ******* ******* ***** ************ *******
****** ** *** ******** ******* ** *** ******** ***, *************** ******** **** ** *** ******* ******* ****** ** *** ******* *******, *** ********* ******* ******** ******* **** *** ************ ******. 
 *** ***** ** *********** *** ********** *** ********** ******** ** *** ******* ******* ** *** *** ******** ******* ******* ***** ******** *** ** ***
******* **: *********** ** *** **** *** **** ******* ******** *** ********, ******* ****** ********* ****** *************, *** ************** ** *** *******, *** ********* ******** ******** ** *** ******* ******** *** ********. 
 The following table identifies the roles and responsibilities associated with Server Hosting Services for both Infocrossing and CSG. 
  

					
	 Table 12. Storage Hosting Services Roles and Responsibilities
 (* * *******, * * ****, * * *******)

	**** ***********	  	************	  	***
	
	Storage Hardware Management
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *** *********** ** *** ******** ******* **** *** **** ********
	  		  	*
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *** *********** ** ******* **** *** **** ****** ***********
*********.
	  		  	*
			
	 ***** ******* ******** ** ****** ******** ***** ******* ** ************ ******. ******* ************ ** *** **** ******* ******** *** **** ******** ** ************
****** ** ******* **** ************ ******
	  	*	  	
			
	 ******** ************ ** ******* ******** ** ************ ******** ******** ** *** ******** ******** *** ******** ********** ** ******* **** *** **** ******** ****
*** ******** ***
	  	*	  	
			
	 ********* ******** ****** ** ******* **** *** **** ******** ** ************ *******
	  	*	  	*, *
			
	 ****** ***** ***** ***** *** *** ******** ******* ********
	  	*	  	*
			
	 ******* ***** *********** ***** (“***”) ********* *** *** ******** ******* ******** ** ** ** ****** ***** ********* *** *** ******* **: ***** ********,
****** *****, *** *** **** *****
	  	*	  	
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *** ***********, **********, *** *********** ** ****** **** ******
	  		  	*
			
	 ************ **** *** ******* ******** ******* ** ******* ***********, **********, *** *********** ** ****** **** ******.
	  	*	  	*
	
	Fault Management
			
	 ******* ** *** ******** ** ****** *** **** *************** ******** ********** ** *** ******** ******* ** *** ******* *********
*** *** ******* ** *** ********* **********:
  
 •        ************ ******* *** ************** *********
  
 •        *********** ************* *** *******,
  
 •        ******
****** ***** ********* *** ** **** ********** ****** ** *********** ******* ***********, **** ******** ** ******** ** ***, *** *********** ** *************** ***** **** ******* ** ********* ** ***;
  
 •        ****
********, ******, ** ******* ***** ******
	  	*	  	
			
	 ************ *** ******* ******** ********** ** *** ******* ******* ** *** ******* ********
	  		  	*

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 18 

 

 
  

					
	Monitoring
			
	 *******, *********, *** ****** ******* ********** ***********
	  		  	*
	
	Hands and Feet Services
			
	 ******* ** *** ******** *** ********** ********** **** ******* *********** **** *** ******* ******** ********* *** *** ******* **
*** ********* **********:
  
 •        ***** ***** ** ******* ********
  
 •        ****** **/*** ** ***** ***** ** ******* ********
  
 •        ******* ******** ** ********* ******
	  	*	  	
	
	Storage Engineering
			
	 ******* ******* ****** *** ************
	  		  	*
	
	Disk Storage Administration
			
	 *******, *********, *** ****** ******* ******* ** **** ******* *******
	  		  	*
			
	 *********, *** ****** ******* ******* ** **** ******* ***-******* ****** ****** ******** ***********
	  		  	*
			
	 ******* ******** ******** ******* ********** ********* *** *** ******* **: *********, *********, *** *********** ******** ************ *** ******
	  		  	*
			
	 ******* *** ****** **** *********** ********** *** **** **-*********** ************
	  		  	*
	
	Tape Storage Administration
			
	 *******, *********, *** ****** ******* ******* ** **** ******* *******
	  		  	*
			
	 *******, *********, *** ****** ******* *** ******** ******* ** **** ******* ***-******* ****** ****** ******** ***********
	  		  	*
			
	 ******* ******** ******** ******* ********** ********* *** *** ******* **: *********, *********, *** *********** ******** ************ *** ******
	  		  	*
	
	Server Backup/Recovery Administration
			
	 ****** ******/******** ******** *** ********* ******* *** *** ****
	  		  	*
			
	 ********** ** *** ***** ****** *** ******** ********** **** ** *** ******* *** ******** ******** ** **** *****
	  		  	*
			
	 ****** **** ********* ******** *** ********* ******* *** *** ****
	  		  	
			
	 ********** ** *** **** ********* ********** **** ** *** ******* *** ******** ******** ** **** *****
	  		  	*
			
	Tape Handling and Off-site Vaulting	  		  	
			
	 ********** ** **** ******** *** ***-**** ******** ******** *******
	  		  	*
			
	 ******** ******** ** **** ***** *********: ****** *** ******** **** ***** **/**** **** *********, ****** *************, ******* ***** **** ** *** ******** ***-****
******** ******** ******* ***** ****** ******* ** *** ************ ******, *** ********* ** **** ******** ***** ** ********* ** *** ******* *** ******** ******* ***** (***) *******.
	  	*	  	
			
	 *********** *** **** **** ****** ** ******** ******* ** ********** ********* *** *****
	  	*	  	*
			
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *** ***-**** ******** ****** ********
	  		  	*
			
	 ****** ******* **** ***** ** ***** ***-**** *** ***** ******* **** *** ******** ****** ******** ** *** ********** ***-**** ******** ********
	  	*	  	
			
	 ***** ******** *** ********* ** **** ***** **** *** ******** ***-**** ******** ******
	  	*	  	
			
	Performance Tuning	  		  	
			
	 ********* ******* ** *** ****** ******* ***-*******, ***, *** ******* ****** ************ ******** ** ******** ******* ******* ***********, ****** *****, **
******* ******* ******
	  		  	*

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 19 

 

 
  

	 	e.	Service Desk Support 

 Infocrossing shall be
responsible for providing a **** * service desk on a 24x7x365 basis that includes the following service elements: 
  

	 	i.	Service Desk Support 

 *** ************ ******* **** (***
“******* ****”) ****** ** * ******* ***** ** ******* *** ***’* ** ********* *** *** *******. *** ******* ******* ********** ************-******* ********* **** ** ****** ******* *** ******* ****. *** ****** ********** *** ******** **
*** ********* *** ********** ** ************ ** *** ********** ** *** ***** ** *** ******* ****. 
  

	 	ii.	Method of Contacting the Service Desk 

 *** *** *******
*** ******* **** ****** ** *********, ** *** *** *********, ** ** *****. *** ********* ******, *** *** ***** ******* *** ********* ** ******* ****** ** *** ******* **** **** ** ******** ** *** ** ************. 
  

	 	iii.	CSG Notification 

 ** *** ******** ************ **********
****** ******** ** *** ********, ************ ***** ****** *** ******* ***’* ********* ******* ****** (***) ********** *** ****. ***** *** ******** ********* ******* ********* **** **** **** ******* *** *** ** *** ** ****** **** *** *********
*********** ** ************’* ********** ********** ******, ********* ***** ******* *** ***** *********, ** ******* ** **** *** ************ *** ** ** ********* *******. 
  

	 	iv.	Priority Levels 

 ******** ****** *** ******* ****** ***
*** ******** *** ******* ** *******: 
 ******** *: 
 *** ** ***’* ****** ** ****** ** ****** ***’* ******* *** ** ********, ******** ** ******* ******** ** ***** ** * **** ** ******** ************* **** ******** *** ****** **** ********** *******, *********
**** ** ********* **********. 
 ******** *:
 *** ** ***’* ****** ** **** ** ****** ***’* *******, *** ** ************ * ******* **** ** ******** ************* *** ** ******** ** ******* ******** *** *** ** ********** **** ******. 
 ******** *: 
 *** ** ***’* ****** **
**** ** ****** ***’* *******, *** ** ************ * **** ** ***-******** ************* *** *** ** ********** **** ******. 
 ********
*/*: 
 *** ** ***’* ****** *** ** ************* ******* ** ********* ** * ******* ****** ********** *** ******* ****** ************* **
** ************ ** ******** *************. 
  

	 	v.	*** ***** ** *********** *** *** *********** ** *** ******** ********** *****. ************ ***** ** *********** *** *** *********** *** ************ ******** ********** *****. ****
**** ** ****, *** *** ************ ***, ** *******, **** ********** ******** *** ************* ** **** *****’* ****** ********** *****. *** *** ************ ***** **** ******** ** ********* *** ******** *** ******** ************ ***
************ ***** *************. *** *** ************ ***** ******* ******* ******** ** ********* ***** *************, ** ******* *** ********** *********** *****. *** *** ************ **** ***** ** ******* ** *** ***** ***** ** *** ***********
*********. 

 *** *********** *** **** ****** * ******* *** ******* **** ** ******* ******** ***** *, ******** ***** *, ** *
******** */*. *** *** *** ********** **** ** ********** **** *** ****** * ******* *** ******* **** ** ******* ******** ***** *, ***** *, ***** *, ** ******** */*. ************ ***** ******** * ******* *** ******* ** * ******** ***** * **
***********. 
 *** *** ******* ******** **** *** ************ ******* **** ***** ** ********* ** ** ********** **** *** ***********
********* ****** ** ******** *. 
  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 20 

 

 
  

	 	f.	Asset Management 

 CSG shall be responsible for
providing the asset management policies and systems that will be used to maintain the list of assets for CSG. 
 **** ************ *** ***
***** **** ****** ** *** ***** ********** ******. ************ ***** *** *** ****** *********** ****** *** ***** ********** ******* ** ********* ** ***. 
 The following table identifies the roles and responsibilities associated with Asset Management for both Infocrossing and CSG. 
  

					
	 Table 13. Vendor Management Services Roles and Responsibilities
 (* * *******, * * ****, * * *******)

	**** ***********	  	************	  	***
			
	******* *** ******** ***** ********** ********	  		  	*
			
	******* *** ******** ***** ********** ****** ** ***** **** ** *** ******** ********	  		  	*
			
	******* **** *** ******* ** *** ***** ********** **** *** ****** *** **** ******* ** ************ ** ******** *** ******* *** *** ******** ********	  	*	  	
			
	******* ****, *******, *** ********* ** *** ***** ********** **** *** ****** *** **** ******* ** *** ** ******** *** ******* *** *** ******** ********	  		  	*

  

	 	g.	Service Management and Governance 

 Infocrossing
shall assign a Client Engagement Manager (CEM) who will be responsible for the overall relationship with CSG and CSG shall assign a corresponding manager who will be responsible for the overall relationship with Infocrossing. 
 Infocrossing shall assign a Service Delivery Manager (SDM) who will be responsible for managing the day to day delivery of the Services and CSG shall
assign a corresponding manager who will be the primary point of contact to the SDM. 
 The following table identifies the roles and
responsibilities associated with CEM, SDM, and the corresponding CSG assigned management roles: 
  

					
	 Table 14. Service Management Roles and Responsibilities
 (* * *******, * * ****, * * *******)

	**** ***********	  	************	  	***
			
	******* **** ****** ** ******** ********* ** ********* ***’* ***** ********** **** ** ************’* **** ********	  		  	*
			
	*** ***** ****** *** ******* ***-**-*** ******/******** ******* ** ************ ******** ********	  	*	  	
			
	*** ***** ******* ***** *** ****** ********** ******* ** ************ ******** ******** ********* ****** **********	  	*	  	
			
	*** ***** ****** *** ******* ******* ********** ********** *** ********* **** ** ***** ********** ** ************ *** ** *** ******** ** **** ************** ** ******** ** ***
*******	  	*	  	
			
	*** ***** ******** / ******* *** ****-*** ** *** ******* ******* ********* ***** ** **** ** ******* *** *******, *** ** ******** ** *** *******	  	*	  	*
			
	*** ***** **** *** ******** ** ******** ********* *******, *** *******, ** ****** **** *** *** **** **** * ***** ****** ** * ****** **** **** **** **********	  	*	  	

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 21 

 

 
  

					
	 *** ***** ** *********** *** ******** **** *** ********* *** ******** *** ********** ********** *** ********* **** ** ********** **** ***’*
************* ** *** ************ ******** ****** *******. ***** *** ******** **** ******* *** **** *** ** ******* ** *** *********:
  
 •        * ****** ***** ************ ********* ******* **** ** ******** **
***.
  
 •        *** ********** ** ************’* ****** ******** *****
  
 •        ****** ** ************’* **** ******* *** ****-**********
*****
  
 •        ********* ** ********** * ******* ********** **** ********* ********* ********** *********
  
 •        *** ******** ****** ** *********** ** ************’* *********
******** ***** *** ****** ********* *** ************ ***********
  
 •        *** ********* ********** ** ** ******* ** *****’* ****** ****** ***** *****
	  	  
  
  
  
  
  
 *
	  	
			
	*** ***** **** **** *** ** ******* ******* **** **** *** ******** ********** **** *********** ******* *********** ************	  	*	  	
			
	*** ***** **** **** *** ** ********** * ****** ******* *** ******** *** *********** *******	  	*	  	
			
	*** ***** **** **** *** ** ******* ******** *********** *** ***** ******** ** * ******* ***** ** ****** *** ******** *********** ********* ********** **** ** ************	  	*	  	
			
	*** ***** **** **** *** ** ****** *********, *********, **********, *** ******* ********* *** *******	  	*	  	
			
	*** ***** **** **** *** ** ********** *** ******* ** *******, ** ***’* **** ******, *********** ************ ** ********* *** ****** *** ** *** **** *******. ****** ********* ******, ***
******* ** *** **** ******* **** ** *** ******* ******.	  	*	  	
			
	*** ***** ******* *** ***, ** *** ***** ***********, ** ******* *** *** ************ ** ***’* ************** ** *** ****** **********	  		  	*
			
	*** ***** **** **** *** ** ****** ************ – ********** ** ** ******* ** ******** ********* ******* *** ******* ********* ** ***** ********	  	*	  	
			
	*** ***** **** **** *** ** ****** ***** ****** ******* ******* *** ******** ** *** ** * ****** *** (****** *** ******* ** *****) *** **** ******* * **** ******** ****** *** *** ***********
*********.	  	*	  	
			
	*** ***** **** **** *** ** ****** ***** ******** ** *** ******** ****** ********, *** ****** ******** ** ****** ** *** ***** ** ***’* ****** ******	  	*	  	
			
	*** ***** ******** *** ********** ** ****** ********** ******** ** ***** ******* ****** ********* ********** ****** *** *** ****** ********** ******* *** ******** ******** ******* ** ******
***** *** **************	  	*	  	
			
	*** ***** *** *** ******** *********** ************ ** ** ******* ** ******* *** ************ ******* **********	  	*	  	
			
	*** *** *** ***** ** *********** *** ******** *** ************ ********* ** *** ******* **********, ******** *********** *** *********, *** *** ******** *********	  	*	  	

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 22 

 

 
  

					
	*** ** ****** **** ****** ********** ******** ** ** ***** *** ***, *** *** ***** *** ***-******* ****** ********** *****	  	*	  	
			
	*** ***** ****** ***** *** ****** *********** *******, ******, *** *** ********** *** ************ ** ***.	  	*	  	
			
	*** ***** ******* ******* *********** ****** *** *********** ********* ** **** ****** ******* ********* **********	  	*	  	
			
	*** *** *** ***** ******** **** ****** ******* ** *** ******** ** ******** *** ******* *********** ****** ***** ******* ******* *********** **** *** ********** *********	  	*	  	
			
	*** ***** ** *********** *** ********** *** ********* ***-**-*** ******* ********** ******/********	  	*	  	
			
	*** ***** ******* *** ** ****** ******* ******** *** *** ******* ******** ********	  	*	  	
			
	*** ***** ****** *** ***-**-*** ******* ************ ******* **** ****** *** *** *********	  	*	  	
			
	****** ********** ****** – ****** ******/********, ******/******* ****** ******, ******** ******* ***** ******, ******* ******. *** ***** ********** **** ******* *** **** **********
**** *** ******** ***********/********* ********. ************ *********** ** ***** *** ***, **** **** ********* *** ***********, ***** ******.	  	*	  	
			
	******* ******* ***** ****** – ****, ****, ****** ******** ************. *** *** ***** ********** **** ******* **** *** ******** *******. *** *** **** ******* **** ***** *** *** *****
******* ******* *********** *** ******** ************.	  	*	  	
			
	*** ***** ********* *** ****** ** **-***** ************ ******** **** ***’* ********* ************** **********	  	*	  	
			
	*********** **** *** ** ********* * ******* **** *** *** ********* ************** ********** *** ********* ** *** ***’* ****, ****, ***. – *** *** ** ***** ******, ******* ********,
********* ******, ***	  	*	  	
			
	*********** **** *** ** ********* ** *** **** ************ *** ***** * ***** ******* ********* *** ********* **** ***	  	*	  	
			
	****** **** *** ******* ** * ************* ****** ** *** *****	  	*	  	
			
	********** *** ******* ** ******* *** ******** * *** ******** ***********	  	*	  	
			
	******* *** ** ****** ******* ** ************ ****** ********** ********** *** ************’* ***** **** ****** ** ***** (***** ***** *** ** ********)	  	*	  	*
			
	****** *** ** *********** **** ***** ** ***** ** **** ***** ** ****	  	*	  	
			
	****** ************ ** ********** ******** ** ***** *** ***** **** ** ******** ** ***** ** **** ***** ** ****	  		  	*
			
	*** *** *** ** *********** ** ***’* ******** ********** **** *** **** ****** ******** *****	  	*	  	*
			
	*** ** ** ********* ******* ************’* ****** ********** **** *** ***’* ******** ********** ****	  	*	  	*

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 23 

 

 
  

 Service Management and Governance Assumptions: 
 Infocrossing shall hold the following list of regularly scheduled status meetings (or similar) with CSG: 
  

											
	 Meeting
	  	 Attendees
	  	 Frequency &
Day/Time
	  	 Meeting Objective
	  	 	  	 Standing
 Agenda/Format

	 ************/
 *** *****
 **********
 ********
	  	 •        ***
  
 •        ***
********** ********
  
 •        ************ ******** *****
	  	*****	  	 ****** ** ****
 *********
 ****** ***
 ****
	  		  	 1.      **** ********* ******
  
 2.      **** ********* *****

						
	 ************/
 *** ******
 ******* ****
 *******
	  	 •        ***
  
 •        ***

  
 •        *** ********** ********
  
 •        ************ ******** *****
	  	****** –	  	******* ******	  		  	 1.      ******* ******* ****** ******
 2.      **** ********* ******
 3.      **** ********* *****
 4.      ****** ***** **** ******** *******

						
	 ********
 *********
 *******
	  	 •        ******** *********
  
 •        ***

  
 •        ***
  
 •        *** ********** ********
	  	 ******* ***
 ** ******
	  	 *********
 ***** *******
 ******
	  		  	 1.      ******* ******* ******
 2.      **** ********* ******
 3.      ***** * ********** *****
 4.      ***** ******* * ******** (**** *********)

 Infocrossing shall also provide progress reports to CSG, and escalate issues for resolution and
implement a quality control program that will be accountable to the Customer executive management. 
  

	 	h.	Service Maintenance Windows 

 ******* ******* ***
*********** ** ******** *** ****** ** ********. ******* ******* *** **** ********* ** *** *********** ******** *** *** ***********. ***** *********** ******* **** ** *** *** **** *** ******** *********** ** *** ************ ******, ************
******** ********, *** ******* ******* ********** ****** *** ************ ****** **** ******** ****. **** *********** ****** **** ** **** (*) ***** ** ********. *** ******* **** ***** ** ****** ** *** ********** ******** ******* **** (***)
****** ** *** ****** *** ****. *** ***** ****** **** ***** ** *** ****** ****** ** *******. *** *********** ******* **** ***** ** **:** ******* ****. ************ ***** ******* *** ** ******* *********** ******** *** **** *** ******** ******* **
******** ************ *** ********** *******. *** ********* ******* ** **** ******* ****** ******** ***** ** **** ** ***** ****** (**) **** ** *******. ************ ***** ****** *** ** ***** ****** (**) **** ** ******* ** *** ***** ** ******* *** **
*** ******* ******* ****** *****. 
  

	 	i.	Hardware Vendor Coordination 

 *** ***** **********
**** ******** ******* ** ****** ******** ******* ****** **** ****** *** ******** ********, ***** **** **** ******* ***** “***** *** ****” ********. *** ***** ** *** ******* ******* **** ******** ******* *** **** ****** *** ******* ** ***
******** *******. ************ ***** ******* ****** ******** ** *** ****** *** ********* **** ******* ** *** ************ ******. ************ ***** ******* ******** ** *** ********** ****** *********** *** ***************. 
  

	 	j.	Reporting 

 Infocrossing shall provide detailed
reports on the Infocrossing extranet according the following schedule: 
  

							
	 Reports
	  	 Frequency/Schedule
	  	Infocrossing	  	CSG
	Service Desk
				
	 ******* ******* ******
	  	*****	  	*	  	
				
	 ******* ****** ******
	  	*****	  	*	  	
				
	 *** ******* ******
	  	******	  	*	  	
				
	 *** ****** ******
	  	******	  	*	  	
				
	 ******** *** *** *** ****** ******
	  	*******	  	*	  	
	
	Service Level Performance
				
	 ************ *** *********** *******
	  	*******	  	*	  	

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 24 

 

 
  

	 	k.	Out of Scope Services 

 Services not described in
this Work Order are outside of the scope of this Work Order. If additional services are requested by CSG and the additional services represent a minor change to the overall Agreement, the change will be approved in writing using a form substantially
similar to the Change Request form attached hereto as Schedule V. If additional services are requested by CSG and the additional services represent a major change to the overall Agreement, the change will be approved by CSG and Infocrossing and be
added to this Work Order by amendment before CSG shall be obligated or Infocrossing shall be obligated to provide any such out of scope services. For clarity purposes, neither Change Requests nor amendments to the Work Order are required for changes
to the quantity of in-scope resources that are consumed.. 
  

	 	l.	Service Assumptions 

 CSG hereby acknowledges and
agrees that the Services performed by Infocrossing shall be delivered in accordance with the assumptions listed below: 
  

	 	i.	This Work Order is not intended to and will not constitute a lease of any real or personal property. In particular, CSG acknowledges and agrees that CSG has not been granted any
real property or landlord/tenant alaws, regulations, or ordinances. 

  

	 	**.	************ ***** ****** **** *** ********* **** ****** ********** *** ********* ****** ************’* ***** **** ****** *** ********* *** ************ *** *** ** ** * *****
** *** ************ ******** ******** ********** *** ****. ** *** ******** **** **** *** ************ ******** ******** ****** *** ****, ************, ** *** **** **********, *** ******* **** ********. 

  

	 	iii.	*** ***** ******* ************ **** ************ *** * *** (********* ** *** ******** ****** *****) ****** ********** *** ******** ******** ** ********* ** *** ************ ******
** ******** *****. 

  

			
	*. ********** ******** ******* *** *******	  	******* ** *** (**) ******** **** ************ *** * *** ***** ** ************ ** ********* ** ************ ******.
		
	*. ********** ***-******** ******* *** *******	  	******* ** ****** (**) ******** **** ************ *** * *** ***** ** ************ ** ********* ** ************ ******.

  

	 	iv.	** *** ******** ******** ** ** ********* ** *** ************ ****** **** **** ******* ****** **** ******** ******** ***** ** ***-******* (***), **** ** ******** *** **** ** *******
** ********** **** *** **** ****** ** ******* *. 

  

	 	v.	******** ********** ** ***** *** **** **** ******* ***** ******** **** ******* **** **** * ***** ** ******** *** *******. ******* ******** **** * ***** **** ** ****** **
************’* **** ******* ****. 

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 25 

 

 
  

 EXHIBIT B 
 PERFORMANCE STANDARDS 
 As of the Effective Date (or as otherwise specified in this Exhibit and
Attachments to this Exhibit) Infocrossing shall provide the Services in accordance with the Service Level Agreements (SLAs) documented in this Exhibit. In the event of a Service Level Default on an SLA in a particular month or measurement period,
Infocrossing shall follow the guidelines as stated in this Exhibit to provide ****** *** ******* ***/** ********** ****** *** ***. CSG may request and Infocrossing shall provide additional detail regarding the calculations of the SLA measurement at
any time after the monthly reports have been provided. 
  

	 	1.	Definitions. All capitalized terms used but not defined in this Exhibit shall have the meanings given them in the Agreement and/or the Work Order. For purposes of this
Exhibit, the following terms shall have the following meanings: 

 [Remainder of Exhibit B redacted for confidential
treatment] 
  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 26 

 

 
  

 ATTACHMENT B-1 
 SERVICE LEVEL TABLE 
 This Table sets forth qualitative descriptions of the
Service Level Agreements in support of the Services provided by Infocrossing. 
 {Redacted for confidential treatment] 
  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 27 

 

 
  

 EXHIBIT C 
 FEES 
 [Redacted for confidential treatment except for the following heading:] 
  

	5)	Assumptions 

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 28 

 

 
  

 SCHEDULE I 
 Infocrossing Provided Cabinets 
 ********************************************************************************: 
 ************************ 
  

	 	•	 	 ************************************** 

  

	 	•	 	 ************************* 

  

	 	•	 	 ***************************************************************************** *******************************************************************

  

	 	•	 	 ***************************************************************** 

  

	 	•	 	 ***************************************************** 

 ************************ 
  

	 	•	 	 ************************************** 

  

	 	•	 	 ************************* 

  

	 	•	 	 ******************************************************************************* *****************************************************************

  

	 	•	 	 ****************************************************************** 

  

	 	•	 	 ***************************************************** 

 Infocrossing Provided Hardware 
 **** 
 CSG Provided Cabinets 
 ************************************************************************: 
 *************************************************************** 
 **************************************************************** 
 CSG Provided Hardware 
 **********************************************************************************************************
********************************************************************************************************** ********************************************************. 
 ********************************************************************************************************** **********************************************************************************************************
********************* 
 **********************************************************************************************************
********************************************************************************************************** *****************. 
 ********************************************************************************************************* ******************************************************************************************************** ***************. 

 

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 29 

 

 
  

 SCHEDULE II 
 Infocrossing Provided Network Circuits 
  

											
	*********************	  	 *******************
	  	 ************
	  	 *************
	  	 *************
 ******************
 ************
	  	 ******* ******** **
******

	 ************ ***** **** ******
	  	************ ***** **** ******	  	*********	  	**** ****	  	************	  	************
	 *** *** **** ****** **** ********* *****
	  	************ ***** **** ******	  	***** ********	  	* ****	  	************	  	************

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 30 

 

 

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 31 

 

 
  

 SCHEDULE III 
 CSG LOCATIONS 
 [Redacted for confidential treatment] 

 

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 32 

 

 
  

 SCHEDULE IV 
 [Redacted for confidential treatment] 
  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 33 

 

 
  

 SCHEDULE V 
 SAMPLE CHANGE REQUEST FORM 
 Change Request Form 
  

			
	Customer Name:	  	Date of Request:
	Project Name:	  	Change Order Effective Date:
	Account Manager:	  	Request #
	Request Made By:	  	Agreement Name and Date:

 Reasons for Change: 
  
                                        
                                         
                                         
                                         
                                         
                                         
              
 Description of Change: 
                                        
                                         
                                         
                                         
                                         
                                         
              
 Charges: 
                                        
                                         
                                         
                                         
                                         
                                         
              
 Ramifications (e.g. Schedule, Service Levels and Staffing): 

  
                                        
                                         
                                         
                                         
                                         
                                         
              
 Except as amended herein, all terms, covenants, and conditions of
the Agreement shall remain in full force and effect. This Change Order may be executed in one or more counterparts, each of which will be deemed an original but all of which taken together will constitute one and the same instrument. 

IN WITNESS WHEREOF the parties have executed this Change Order as of the Change Order Effective Date. 
  

			
	CUSTOMER	  	INFOCROSSING, LLC
		
	Signature:
                                         
                                         
      	  	Signature:
                                         
                                         
  
		
	Print Name:                                    
                                         
         	  	Print Name:
                                         
                                        

		
	Title:
                                         
                                         
               	  	Title:                                      
                                         
                
		
	Date:
                                         
                                         
               	  	Date:                                      
                                         
                

  

 #2298240 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
 34Form of Note Linked to the iShares MSCI Emerging Mkts Index due Sept. 8, 2011

 Exhibit 4.1 
 [Face of Note] 
 Unless this certificate is presented by an authorized representative of The Depository
Trust Company, a New York corporation (“DTC”), to the Company or its agent for registration of transfer, exchange or payment, and any certificate issued is registered in the name of Cede & Co. or in such other name as requested by
an authorized representative of DTC (and any payment is made to Cede & Co. or such other entity as is requested by an authorized representative of DTC), ANY TRANSFER, PLEDGE OR OTHER USE HEREOF FOR VALUE OR OTHERWISE BY OR TO ANY PERSON IS
WRONGFUL inasmuch as the registered owner hereof, Cede & Co., has an interest herein. 
  

			
	CUSIP NO. 949746PY1	  	FACE AMOUNT: $             
	REGISTERED NO.     	  	

 WELLS FARGO & COMPANY 
 Notes Linked to the iShares® MSCI Emerging Markets Index Fund 
 due
September 8, 2011 
 WELLS FARGO & COMPANY, a corporation duly organized and existing under the laws of the State of
Delaware (hereinafter called the “Company,” which term includes any successor corporation under the Indenture hereinafter referred to), for value received, hereby promises to pay to CEDE & Co., or registered assigns, an
amount equal to the Maturity Payment Amount (as defined below), in such coin or currency of the United States of America as at the time of payment is legal tender for payment of public and private debts, on the Stated Maturity Date. The
“Initial Stated Maturity Date” shall be September 8, 2011. If no Market Disruption Event (as defined below) occurs or is continuing on the scheduled Valuation Date (as defined below), the Initial Stated Maturity Date will be
the “Stated Maturity Date.” If a Market Disruption Event occurs or is continuing on the scheduled Valuation Date, the “Stated Maturity Date” shall be the later of (i) three Business Days (as defined below)
after the postponed Valuation Date and (ii) the Initial Stated Maturity Date. This Security shall not bear any interest. 
 Any payments
on this Security at Maturity will be made against presentation of this Security at the office or agency of the Company maintained for that purpose in the City of Minneapolis, Minnesota and at any other office or agency maintained by the Company for
such purpose. 

 Determination of Maturity Payment Amount 
 “Maturity Payment Amount” shall mean, for each $1,000 Face Amount of this Security: 
  

	 	•	 	 if the Final Fund Level is greater than the Initial Fund Level, $1,000 plus the lesser of (A) the Additional Amount and (B) the Capped Return Amount;

  

	 	•	 	 if the Final Fund Level is equal to the Initial Fund Level or is at least 85% of the Initial Fund Level, $1,000; and 

  

	 	•	 	 if the Final Fund Level is less than 85% of the Initial Fund Level, $1,000 minus the product of 

  

	
	 •        $1,000; and

	
	 •        Initial Fund Level – Final Fund Level – .15

	       Initial Fund Level

 “Additional Amount” shall mean, for each $1,000 Face Amount of this Security, an
amount equal to the product of: 
  

	
	 •        $1,000;

	
	 •        2.0; and

	
	 •        Final Fund Level – Initial Fund Level

	       Initial Fund Level

 “Capped Return Amount” is $375 per $1,000 Face Amount of this Security.

 The “Initial Fund Level” is 35.31, the Fund Closing Price on the date this Security was priced for initial sale to the
public. 
 The “Final Fund Level” shall be equal to the Fund Closing Price of the Fund on the Valuation Date. 
 Set forth below are certain defined terms used in this Security in connection with the determination of the Maturity Payment Amount. 
 “Adjustment Factor” means, with respect to a share of the Fund, 1.0, subject to adjustment in the event of certain events affecting the
shares of the Fund as described in “—Anti-Dilution Adjustments; Discontinuance of the Fund; Alteration of Method of Calculation.” 
 “Business Day” shall mean a day, other than a Saturday or Sunday, that is neither a legal holiday nor a day on which banking institutions are authorized or required by law or regulation to close in New York, New York or
Minneapolis, Minnesota. 
  

 2 

 “Calculation Agency Agreement” shall mean the Calculation Agency Agreement dated as of
September 8, 2009 between the Company and the Calculation Agent, as amended from time to time. 
 “Calculation Agent”
shall mean the Person that has entered into the Calculation Agency Agreement with the Company providing for, among other things, the determination of the Final Fund Level, the Additional Amount, if any, and the Maturity Payment Amount, which term
shall, unless the context otherwise requires, include its successors under such Calculation Agency Agreement. The initial Calculation Agent shall be Wells Fargo Securities, LLC. Pursuant to the Calculation Agency Agreement, the Company may appoint a
different Calculation Agent from time to time after the initial issuance of the Securities of this series without the consent of the Holders of the Securities of this series and without notifying the Holders of the Securities of this series.

 “Closing Price” with respect to a share of the Fund (or one unit of any other security for which a closing price must be
determined) on any Trading Day means: 
  

	 	•	 	 if the share (or any such other security) is listed or admitted to trading on a national securities exchange (other than The Nasdaq Stock Market), the last reported
sale price, regular way, of the principal trading session on such day on the principal United States securities exchange registered under the Securities Exchange Act of 1934, as amended, on which the share (or any such other security) is listed or
admitted to trading; 

  

	 	•	 	 if the share (or any such other security) is a security of The Nasdaq Stock Market, the Nasdaq official closing price published by The Nasdaq Stock Market, Inc. on
such day; or 

  

	 	•	 	 if the share (or any such other security) is neither listed or admitted to trading on any national securities exchange but is included in the OTC Bulletin Board
Service operated by the National Association of Securities Dealers, Inc., the last reported sale price of the principal trading session on the OTC Bulletin Board on such day. 

 If the shares of Fund (or any such other security) are listed or admitted to trading on any national securities exchange or are securities of The Nasdaq Stock Market but
the last reported sale price or Nasdaq official closing price, as applicable, is not available pursuant to the preceding sentence, then the Closing Price for one share (or one unit of any such other security) on any Trading Day will mean the last
reported sale price of the principal trading session on the over-the-counter market as reported on The Nasdaq Stock Market or the OTC Bulletin Board on such day. If, because of a Market Disruption Event or otherwise, the last reported sale price or
Closing Price, as applicable, for the share (or any such other security) is not available pursuant to either of the two preceding sentences, then the Closing Price for any Trading Day will be the mean, as determined by the Calculation Agent, of the
bid prices for the share (or any such other security) obtained from as many recognized dealers in such security, but not exceeding three, as will make such bid prices available to the Calculation Agent. Bids of affiliates of the Company may be
included in the calculation of such mean, but only to the extent that any such bid is the highest of the bids obtained. The term “security of The Nasdaq Stock Market” will include a security 

  

 3 

 
included in any successor to such system, and the term OTC Bulletin Board Service will include any successor service thereto as described in
“—Anti-Dilution Adjustments; Discontinuance of the Fund; Alteration of Method of Calculation.” 
 “Face
Amount” shall mean, when used with respect to any Security or Securities of this series, the amount set forth on the face of such Security or Securities as its or their “Face Amount.” 
 “Fund” shall mean the iShares® MSCI Emerging Markets Index Fund. 
 “Fund Closing
Price” with respect to the Fund (or any Successor Fund) on any Trading Day shall mean the product of (i) the Closing Price of one share of the Fund on such Trading Day and (ii) the Adjustment Factor applicable to the Fund on such
Trading Day, as determined by the Calculation Agent as described in “—Anti-Dilution Adjustments; Discontinuance of the Fund; Alteration Of Method Of Calculation. 
 “Fund Sponsor” shall mean iShares, Inc. 
 A “Market Disruption Event” with respect to the Fund will occur on any day if the Calculation Agent determines, in its sole discretion, any of the following: 
  

	 	•	 	 An absence or material suspension or material limitation of trading of the shares of the Fund or any Successor Fund (as defined below) or of 20% or more of the
underlying stocks which then comprise the Underlying Index has occurred on that day, in each case, during the one-hour period preceding the Close of Trading on the Relevant Exchange(s). 

  

	 	•	 	 A material suspension or material limitation has occurred on that day, in each case during the one-hour period preceding the Close of Trading in options or futures
contracts related to the shares of the Fund or any Successor Fund or the Underlying Index on the primary exchange or quotation system on which those futures or options are traded, whether by reason of movements in price exceeding levels permitted by
an exchange, trading system or market on which those options or futures contracts are traded or otherwise. 

  

	 	•	 	 Any event, other than an early closure, that materially disrupts or impairs the ability of market participants in general to effect transactions in, or obtain
market values for, the shares of the Fund or any Successor Fund or the securities that then comprise 20% or more of the Underlying Index, at any time during the one-hour period preceding the Close of Trading on that day.

  

	 	•	 	 Any event, other than an early closure, that materially disrupts or impairs the ability of market participants in general to effect transactions in, or obtain
market values for, the futures or options contracts relating to the Fund or any Successor Fund or the Underlying Index on the primary exchange or quotation system on which those futures or options contracts are traded, at any time during the
one-hour period preceding the Close of Trading on that day. 

  

 4 

	 	•	 	 The closure of the Relevant Exchange on which the shares of the Fund or any Successor Fund or the securities that then comprise 20% or more of the Underlying Index
are traded or on which futures or options contracts relating to the Fund or any Successor Fund or the Underlying Index are traded prior to its scheduled closing time unless the earlier closing time is announced by the Relevant Exchange at least one
hour prior to the earlier of (i) the actual closing time for the regular trading session of the Relevant Exchange and (ii) the submission deadline for orders to be entered in the Relevant Exchange for execution at the Close of Trading on
that day. 

 For purposes of determining whether a Market Disruption Event has occurred: 
  

	 	•	 	 “Relevant Exchange” means the primary exchange or market of trading (which includes bulletin board services) for the shares of the Fund or any
Successor Fund or for any security then included in the Underlying Index; 

  

	 	•	 	 the relevant percentage contribution of a security to the level of the Underlying Index will be based on a comparison of (x) the portion of the level of the
Underlying Index attributable to that security and (y) the overall level of the Underlying Index, in each case immediately before the occurrence of the Market Disruption Event; 

  

	 	•	 	 a decision to permanently discontinue trading in the relevant futures or options contracts or exchange traded funds will not constitute a Market Disruption Event;

  

	 	•	 	 limitations on trading during significant market fluctuations imposed pursuant to New York Stock Exchange Rule 80B or any applicable rule or regulation enacted or
promulgated by The New York Stock Exchange, any other exchange, trading system or market, any other self regulatory organization or the Securities and Exchange Commission of similar scope or as a replacement for Rule 80B, may be considered
material; and 

  

	 	•	 	 “Close of Trading” means, in respect of any Relevant Exchange, the scheduled weekday closing time on a day on which the Relevant Exchange is
scheduled to be open for trading for its respective regular trading session, without regard to after hours or any other trading outside the regular trading session hours. 

 A “Trading Day” means a day, as determined by the Calculation Agent, on which the New York Stock Exchange, The Nasdaq Stock Market, the
American Stock Exchange, the Chicago Mercantile Exchange, the Chicago Board of Options Exchange, or any successor thereto, and the over-the-counter market for securities in the United States are open for trading during regular trading sessions.

 “Underlying Index” shall mean the MSCI Emerging Markets Index. 
  

 5 

 The “Valuation Date” shall be the last Trading Day of August 2011. If the Calculation
Agent determines that a Market Disruption Event has occurred or is continuing on the scheduled Valuation Date, the Valuation Date will be postponed to the first succeeding Trading Day on which there is not a Market Disruption Event. If the Valuation
Date has been postponed for eight Business Days after the scheduled Valuation Date and such eighth Business Day is not a Trading Day, or if a Market Disruption Event occurs or is continuing on such eighth Business Day, the Calculation Agent will
determine the Fund Closing Price of the Fund on such eighth Business Day in accordance with the formula for and method of calculating the Fund Closing Price of the Fund last in effect prior to commencement of such Market Disruption Event using its
good faith estimate of the Fund Closing Price that would have prevailed but for such Market Disruption Event or non-Trading Day. Any such postponement of the date that would otherwise be the scheduled Valuation Date will cause the Stated Maturity
Date to be postponed until three Business Days after the Valuation Date if such third Business Day is after the Initial Stated Maturity Date. 
 Anti-Dilution Adjustments; Discontinuance Of The Fund; Alteration Of Method Of Calculation 
 If the shares of the Fund are
subject to a stock split or reverse stock split, then once such split has become effective, the Adjustment Factor with respect to such shares will be adjusted to equal the product of the prior Adjustment Factor for such shares and the number of
shares issued in such stock split or reverse stock split with respect to one such share. 
 If the Fund is de-listed, liquidated or otherwise
terminated (a “Liquidation Event”), and a successor or substitute exchange traded fund exists that the Calculation Agent determines, in its sole discretion, to be comparable to the Fund, then any subsequent Fund Closing Price will
be determined by reference to the Closing Price of the shares of such successor or substitute exchange traded fund (such exchange traded fund being referred to herein as a “Successor Fund”). 
 Upon any selection by the Calculation Agent of a Successor Fund, the Calculation Agent will give notice to the Holders of the Securities of this series.

 If the Fund undergoes a Liquidation Event prior to, and such Liquidation Event is continuing on, the date that the Fund Closing Price is
to be determined and the Calculation Agent determines that no Successor Fund is available at such time, then the Calculation Agent will, in its discretion, calculate the Fund Closing Price on such date by a computation methodology that the
Calculation Agent determines will as closely as reasonably possible replicate the Fund. 
 If a Successor Fund is selected or the Calculation
Agent calculates the Fund Closing Price as a substitute for the Fund, such Successor Fund or Fund Closing Price will be used as a substitute for the Fund for all purposes, including for purposes of determining whether a Market Disruption Event
exists. 
 If at any time the method of calculating the Fund or a Successor Fund, or the Underlying Index, is changed in a material respect,
or if the Fund or a Successor Fund is in any other way modified so that such exchange traded fund does not, in the opinion of the Calculation Agent fairly represent the price of the shares of the Fund or such Successor Fund had such changes or

  

 6 

 
modifications not been made, then the Calculation Agent will, at the close of business in New York City on the date that the Fund Closing Price is to be
determined, make such calculations and adjustments as, in the good faith judgment of the Calculation Agent, may be necessary in order to arrive at a price of an exchange traded fund comparable to the Fund or such Successor Fund, as the case may be,
as if such changes or modifications had not been made, and calculate the Fund Closing Price with reference to the Fund or such Successor Fund, as adjusted. 
 Calculation Agent 
 The Calculation Agent will determine the Maturity Payment Amount. In addition, the Calculation Agent will
(i) determine if adjustments are required to the Fund Closing Price under the circumstances described in this Security, (ii) if the Fund undergoes a Liquidation Event, select a successor fund or, if no successor fund is available,
determine the Fund Closing Price under the circumstances described in this Security and (iii) determine whether a Market Disruption Event has occurred. 
 The Company covenants that, so long as any of the Securities of this series are Outstanding, there shall at all times be a Calculation Agent (which shall be a broker-dealer, bank or other financial institution) with
respect to the Securities of this series. 
 All determinations made by the Calculation Agent with respect to the Securities of this series
will be at the sole discretion of the Calculation Agent and, in the absence of manifest error, will be conclusive for all purposes and binding on the Company and the Holders of the Securities of this series. All percentages and other amounts
resulting from any calculation with respect to the Securities of this series will be rounded at the Calculation Agent’s discretion. 
 Reference is hereby made to the further provisions of this Security set forth on the reverse hereof, which further provisions shall for all purposes have the same effect as if set forth at this place. 
 Unless the certificate of authentication hereon has been executed by the Trustee referred to on the reverse hereof by manual signature or its duly
authorized agent under the Indenture referred to on the reverse hereof by manual signature, this Security shall not be entitled to any benefit under the Indenture or be valid or obligatory for any purpose. 
 [The remainder of this page has been left intentionally blank] 
  

 7 

 IN WITNESS WHEREOF, the Company has caused this instrument to be duly executed under its corporate seal.

 DATED:
                         
  

			
	WELLS FARGO & COMPANY
		
	By:	 	  

		 	Paul R. Ackerman
	Its:	 	Executive Vice President and Treasurer

 [SEAL] 
  

			
	Attest:	 	  

		 	Laurel A. Holschuh
	Its:	 	Senior Vice President and Secretary

  

			
	 TRUSTEE’S CERTIFICATE OF AUTHENTICATION
 This is one of the Securities of the series designated therein described in the within-mentioned Indenture.

	
	 CITIBANK, N.A.,
as Trustee

		
	By:	 	  

		 	Authorized Signature
	
	OR
	
	 WELLS FARGO BANK, N.A.,
as Authenticating Agent for the Trustee

		
	By:	 	  

		 	Authorized Signature

  

 8 

 [Reverse of Note] 
 WELLS FARGO & COMPANY 
 Notes Linked to the iShares® MSCI Emerging Markets Index Fund 
 due September 8, 2011 
 This Security is one of a duly authorized issue of securities of the
Company (herein called the “Securities”), issued and to be issued in one or more series under an indenture dated as of July 21, 1999, as amended or supplemented from time to time (herein called the “Indenture”),
between the Company and Citibank, N.A., as Trustee (herein called the “Trustee,” which term includes any successor trustee under the Indenture), to which Indenture and all indentures supplemental thereto reference is hereby made for
a statement of the respective rights, limitations of rights, duties and immunities thereunder of the Company, the Trustee and the Holders of the Securities, and of the terms upon which the Securities are, and are to be, authenticated and delivered.
This Security is one of the series designated on the face hereof, limited in aggregate Face Amount to $            ; provided, however, that the Company may, so long as no Event of
Default has occurred and is continuing, without the consent of the Holders of the Securities of this series, issue additional Securities with the same terms as the Securities of this series, and such additional Securities shall be considered part of
the same series under the Indenture as the Securities of this series. 
 The Securities of this series are not subject to redemption at the
option of the Company or repayment at the option of the Holder hereof prior to September 8, 2011. The Securities will not be entitled to any sinking fund. 
 The Company agrees, to the extent permitted by law, not to voluntarily claim the benefits of any laws concerning usurious rates of interest against a Holder of Securities of this series. 
 If an Event of Default, as defined in the Indenture, with respect to Securities of this series shall occur and be continuing, the Maturity Payment Amount
(calculated as set forth in the next sentence) of the Securities of this series may be declared due and payable in the manner and with the effect provided in the Indenture. The amount payable to the Holder hereof upon any acceleration permitted
under the Indenture will be equal to the Maturity Payment Amount hereof calculated as though the date of acceleration was the Valuation Date; provided, however, if such date is not a Trading Day or if a Market Disruption Event has occurred or is
continuing on that day, the next Trading Day on which there is not a Market Disruption Event will be deemed to be the Valuation Date. Upon payment of the amount so declared due and payable, all of the Company’s obligations in respect of payment
of the Maturity Payment Amount shall terminate. The Securities of this series will not bear a default rate of interest after the occurrence of an Event of Default or an acceleration under the Indenture. 
 The Company agrees, and by acceptance of a beneficial ownership interest in this Security each beneficial owner of this Security will be deemed to have
agreed (in the absence of a statutory, 

  

 9 

 
regulatory, administrative of judicial ruling to the contrary), for United States federal income tax purposes to characterize and treat this Security as a
pre-paid derivative contract in respect of the Fund. 
 The Indenture permits, with certain exceptions as therein provided, the amendment
thereof and the modification of the rights and obligations of the Company and the rights of the Holders of the Securities of each series to be affected under the Indenture at any time by the Company and the Trustee with the consent of the Holders of
a majority in principal amount of the Securities at the time Outstanding of all series to be affected, acting together. The Indenture also contains provisions permitting the Holders of a majority in principal amount of the Securities of all series
at the time Outstanding affected by certain provisions of the Indenture, acting together, on behalf of the Holders of all Securities of such series, to waive compliance by the Company with those provisions of the Indenture. Certain past defaults
under the Indenture and their consequences may be waived under the Indenture by the Holders of a majority in principal amount of the Securities of each series at the time Outstanding, on behalf of the Holders of all Securities of such series. Solely
for the purpose of determining whether any consent, waiver, notice or other action or Act to be taken or given by the Holders of Securities pursuant to the Indenture has been given or taken by the Holders of Outstanding Securities in the requisite
aggregate principal amount, the principal amount of this Security will be deemed to be equal to the amount set forth on the face hereof as the “Face Amount” hereof. Any such consent or waiver by the Holder of this Security shall be
conclusive and binding upon such Holder and upon all future Holders of this Security and of any Security issued upon the registration of transfer hereof or in exchange herefor or in lieu hereof, whether or not notation of such consent or waiver is
made upon this Security. 
 Section 403 and Article Fifteen of the Indenture and the provisions of clause (ii) of
Section 401(1)(B) of the Indenture, relating to defeasance at any time of (a) the entire indebtedness on this Security and (b) certain restrictive covenants and certain Events of Default, upon compliance by the Company with certain
conditions set forth therein, shall not apply to this Security. The remaining provisions of Section 401 of the Indenture shall apply to this Security. 
 Article Sixteen of the Indenture shall not apply to this Security. 
 Upon due presentment for registration
of transfer of this Security at the office or agency of the Company in the City of Minneapolis, Minnesota, a new Security or Securities of this series in authorized denominations for an equal aggregate Face Amount will be issued to the transferee in
exchange herefor, as provided in the Indenture and subject to the limitations provided therein and to the limitations described below, without charge except for any tax or other governmental charge imposed in connection therewith. 
 This Security is exchangeable for definitive Securities in registered form only if (x) the Depositary notifies the Company that it is unwilling or
unable to continue as Depositary for this Security or if at any time the Depositary ceases to be a clearing agency registered under the Securities Exchange Act of 1934, as amended, and a successor depositary is not appointed within 90 days
after the Company receives such notice or becomes aware of such ineligibility, (y) the Company in its sole discretion determines that this Security shall be exchangeable for definitive Securities in registered form and notifies the Trustee
thereof or (z) an Event of Default with respect to the Securities represented hereby has occurred and is continuing. If this Security is exchangeable pursuant to the preceding sentence, it shall be exchangeable for definitive Securities in
registered form, having the same terms and of authorized denominations aggregating a like amount. 
  

 10 

 This Security may not be transferred except as a whole by the Depositary to a nominee of the Depositary
or by a nominee of the Depositary to the Depositary or another nominee of the Depositary or by the Depositary or any such nominee to a successor of the Depositary or a nominee of such successor. Except as provided above, owners of beneficial
interests in this Security will not be entitled to receive physical delivery of Securities in definitive form and will not be considered the Holders hereof for any purpose under the Indenture. 
 No reference herein to the Indenture and no provision of the Indenture shall alter or impair the obligation of the Company, which is absolute and
unconditional, to pay the Maturity Payment Amount at the times and place, and in the coin or currency, herein prescribed, except as otherwise provided in this Security. 
 Prior to due presentment of this Security for registration of transfer, the Company, the Trustee and any agent of the Company or the Trustee may treat the Person in whose name this Security is registered as the owner
hereof for all purposes, whether or not this Security be overdue, and neither the Company, the Trustee nor any such agent shall be affected by notice to the contrary. 
 No recourse shall be had for the payment of the Maturity Payment Amount, or for any claim based on this Security, or otherwise in respect hereof, or based on or in respect of the Indenture or any indenture
supplemental thereto, against any incorporator, stockholder, officer or director, as such, past, present or future, of the Company or any successor corporation, whether by virtue of any constitution, statute or rule of law, or by the enforcement of
any assessment or penalty or otherwise, all such liability being, by the acceptance hereof and as part of the consideration for the issuance hereof, expressly waived and released. 
 All terms used in this Security which are defined in the Indenture shall have the meanings assigned to them in the Indenture unless otherwise defined in
this Security. 
 This Security shall be governed by and construed in accordance with the laws of the State of New York. 
  

 11 

 ABBREVIATIONS 
 The following abbreviations, when used in the inscription on the face of this instrument, shall be construed as though they were written out in full according to applicable laws or regulations: 
  

							
	TEN COM	 	—	 	as tenants in common	 	
				
	TEN ENT	 	—	 	as tenants by the entireties	 	
				
	JT TEN	 	—	 	 as joint tenants with right
 of survivorship and not

 as tenants in common
	 	

									
					
	UNIF GIFT MIN ACT  —	 	  
	 	Custodian	 	  
	 	

									
		 	(Cust)	 		 	(Minor)	 	

  

	
	Under Uniform Gifts to Minors Act
	
	  

	(State)

 Additional abbreviations may also be used though not in the above list. 
 FOR VALUE RECEIVED, the undersigned hereby sell(s) and transfer(s) unto 
  

	
	Please Insert Social Security or Other Identifying Number of Assignee
	
	  

  
  
  
  
  
  
 (PLEASE PRINT
OR TYPE NAME AND ADDRESS INCLUDING POSTAL ZIP CODE OF ASSIGNEE) 
  

 12 

 the within Security of WELLS FARGO & COMPANY and does hereby irrevocably constitute and appoint
                                 attorney to transfer the said Security on the books of
the Company, with full power of substitution in the premises. 
 Dated:
                         
  

	
	  

	
	  

 NOTICE: The signature to this assignment must correspond with the name as written upon the face of the
within instrument in every particular, without alteration or enlargement or any change whatever. 
  

 13

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00162-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00162-of-00352.parquet"}]]