Document:

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                                                                    EXHIBIT 10.8

                           SOFTWARE LICENSE AGREEMENT

         This software License Agreement (the "Agreement") is dated as of March
18, 1999 (the "Agreement Date"), and is by and between SilverStream Software,
Inc., a Delaware corporation with its principal offices at One Burlington Woods
Drive, Burlington, MA 01803 ("Licensor") and Firepond, Inc., a Minnesota
corporation, with Its principal offices at 1983 Premier Drive, Mankato, MN 56001
("Licensee").

         WHEREAS, Licensor has developed and/or otherwise possesses rights to
certain computer software which It refers to as "SilverStream Designer", and

         WHEREAS, Licensee desires to license such software for integration by
Licensee in Its products In anticipation of the execution of a mutually
agreeable ISBN Business Partner Agreement between Licensor and Licensee (the
"ISV Agreement") and Licensor is willing to grant to Licensee a non-exclusive
license for such purposes on the terms and conditions set forth herein.

         NOW, THEREFORE, in consideration of these premises and the mutual
covenants herein contained, the parties hereby agree as follows:

1.       DEFINITIONS.

         1.1      "LICENSED SOFTWARE" means the SilverStream Designer software
described in Exhibit A attached hereto in Source Code Form and in Object Code
Form,

         1.2      "OBJECT CODE FORM" means a form of software code resulting
from the translation or processing of a computer program in Source Code Form by
a computer into machine language or intermediate code, which thus is in a form
that would not be convenient to human understanding of the program logic, but
which Is appropriate for execution or interpretation by a computer.

         1.3      "FIREPOND PRODUCT" means the Firepond Workbench Product
described in Exhibit B attached hereto.

         1.4      "SOURCE CODE FORM" Means a form in which a computer program's
logic is easily deduced by a human being with skill In the art, such as a
printed listing of the program or a form from which a printed listing can be
easily generated.

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2.       LICENSES

         2.1      Subject to the terms and conditions contained herein, Licensor
grants the Licensee, and the Licensee accepts, a worldwide, non-exclusive,
nontransferable right and license to use, copy, modify, enhance and prepare
derivative works of the Licensed Software in Source Code Form and Object Code
Form solely for the purpose of embedding the Licensed Software In the Firepond
Product and a worldwide, nonexclusive, nontransferable right and license (with
the right to sublicense provided the ISV Agreement is In effect) to distribute
the Licensed Software in Object Code Form only. Licensor also grants the
Licensee, and the Licensee accepts, a worldwide, nonexclusive, nontransferable
right and license (with the right to sublicense provided the ISV Agreement is in
effect) to use, copy, modify, enhance, prepare derivative works of and
distribute any user manuals and other documentation supplied by the Licensor,

         2.2      Licensee agrees that the Licensed Software will not be sold or
priced separately or listed, or otherwise identified, on a price list as being
available on a standalone basis.

         2.3      Licensee and its sublicensees and distributors will only
distribute the Licensed Software in Object Code Form pursuant to license
agreements that provides that the (i) sublicensee shall not disassemble or
reverse engineer the Licensed Software included with the Firepond Product, (ii)
sublicensee Is notified that portions of the software Included in the Firepond
Product have been licensed from Licensor; and (iii) provisions of such license
agreement inure to the benefit of Licensor where applicable.

         2.4      In consideration of the licenses granted herein by Licensor,
Licensee shall pay to Licensor the fees and royalties. and purchase the update
and maintenance services, as provided in the ISV Agreement.

         2.5      Licensee agrees that the Licensed Software and all derivative
works thereof shall be used only with the Firepond Product in accordance with
the terms of the ISV agreement.

         2.6      Under no circumstances shall Licensee distribute any portion
of the Licensed Software in Source Code Form.

3.       DELIVERY OF LICENSED SOFTWARE.

         Licensor shall provide the Licensee with one (1) complete copy of the
Licensed Software in Source Code Form upon execution of this Agreement. IN
ADDITION, THE LICENSOR SHALL, FOR SO LONG AS THE ISV AGREEMENT IS IN EFFECT AND
CONCURRENTLY WITH ANY RELEASE OF A NEW VERSION OF THE LICENSOR'S APPLICATION
SERVER SOFTWARE (A "NEW VERSION"), DELIVER AN UPDATED VERSION OF THE LICENSED
SOFTWARE WHICH IS FULLY COMPATIBLE

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WITH THE NEW VERSION AND HAS AT LEAST ALL OF THE FUNCTIONALITY OF THE VERSION OF
THE LICENSED SOFTWARE WHICH IS GENERALLY AVAILABLE PRIOR TO THE RELEASE OF SUCH
NEW VERSION.

4.       OWNERSHIP OF SOFTWARE

         4.1      LICENSED SOFTWARE. Licensor shall retain all its rights, title
and interest in the Licensed Software, except for the license rights granted to
License hereunder and under the terms of the ISV Agreement.

         4.2      COPYRIGHT NOTICES. The Licensee shall disclose that portions
of the Firepond Product are licensed from SilverStream and are copyrighted by
SilverStream

5.       TERM AND TERMINATION.

         5.1      TERM. This Agreement shall commence on the Agreement Date and
shall continue until terminated pursuant to Section 5.2; provided however, that
this Agreement shall terminate automatically at 5:00 p.m. (Boston time) on March
31, 1999 if the parties have not entered Into the ISV Agreement on or before
such date

         5.2      GROUNDS FOR TERMINATION. This Agreement may be terminated:

                  (a)      By Licensee upon notice to Licensor,

                  (b)      By either party in the event the other party
materially breaches a Provision of this Agreement and the breaching party fails
to cure such breach within thirty (30) days of the receipt of written notice of
such breach from the non-breaching party.

         5.3      EFFECTS OF TERMINATION.

                  (a)      Upon termination of this Agreement, all rights,
obligations and licenses of the parties hereunder shall cease.

                  (b)      Immediately after the termination on the grounds of a
material breach by the Licensee the Licensee shall have no further right to use,
copy, modify, enhance, create derivative works of, or distribute the Licensed
Software, provided, however, that Licensee shall continue to have the right to
use the Licensed Software for the sale purpose of maintaining and supporting the
Licensed Software for its licensees of the Firepond Product and Licensee's end
users shall continue to have the right to use the Licensed Software in
accordance with the terms of their end user license agreements.

                  (c)      The provisions of Sections 6 (Confidentiality), 7
(Warranty and

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Disclaimer of Warranty), 8 (Infringement Indemnification), 9 (Limitations on
Liability), 10 (Compliance with Laws), 11 (Notices), 12 (General Provisions) and
this Section 5 shall survive any termination or expiration of this Agreement
according to their terms.

                  (d)      In the event of the automatic termination of this
Agreement as provided in Section 5.1 above, Licensee shall immediately return to
Licensor all copies of the Licensed Software and related documentation and
destroy all copies of enhancements, and modifications to, and derivative works
of, the Licensed Software and certify in writing to the Licensor to that effect.

6.       CONFIDENTIALITY.

         6.1      CONFIDENTIAL INFORMATION. The licensee agrees and acknowledges
that in order to facilitate the use of the Licensed Software, Licensor may
disclose to licensee certain confidential information which will be identified
as such in writing ("Confidential Information"). the Licensed Software in Source
Code Form shall be regarded as Confidential Information of licensor whether or
not it is identified in writing as "Confidential."

         6.2      PROTECTION OF PROPRIETARY INFORMATION. In order to protect the
confidentiality of the Confidential Information Licensee agrees:

                  (a)      Not to disclose or otherwise permit any other person
or entity access to, in any manner, the Confidential Information, or any part
thereof in any form whatsoever, except that such disclosure or access shall be
permitted to employees and agents of the Licensee requiring access to the
Confidential Information in the course of their work for Licensee, and who have
signed an agreement or agreements obligating them to maintain the
confidentiality of the Confidential Information of third parties in the
Licensee's possession and assigning to Licensee any of their inventions or
developments related to their work for Licensee;

                  (b)      To notify Licensor promptly and in writing of the
circumstances surrounding any suspected possession, use or knowledge of the
Confidential Information or any part thereof at any location or by any person or
entity other than those authorized by this Agreement;

                  (c)      Not to use the Confidential Information for any
purpose other than as explicitly set forth herein; and

                  (d)      To provide in writing to Licensor the name of each
individual ranted access to the Confidential Information prior to the granting
of such access.

         6.3      EXCEPTIONS. Nothing In this Section 6 shall restrict the
Licensee with respect to information or data, whether or not identical or
similar to that contained in the

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Confidential Information, if such information or data: (a) was rightfully
possessed by the Licensee before it was received from Licensor; (b) is
independently developed by the Licensee without reference to Licensor's
Confidential Information or data; (c) is subsequently furnished to the Licensee
by a third party not under any obligation of confidentiality with respect to
such information or data, and without restrictions on use or disclosure; or (d)
is or becomes public or available to the general public otherwise than through
any act or default of the Licensee. In addition, nothing in this agreement shall
prohibit Licensee from using information relating to ideas, concepts and
techniques retained In the memories of individual employees or agents without
the aid of any document or other recorded stored Information.

         6.4      INJUNCTIVE RELIEF. Because the unauthorized use, transfer or
dissemination of any Confidential Information provided by Licensor to Licensee
may diminish substantially the value of such materials and may irreparably harm
Licensor, if the Licensee breaches the provisions of this Section 6, Licensor
shall, without limiting its other rights or remedies, be entitled to equitable
relief, including but not limited to injunctive relief.

7.       WARRANTY AND DISCLAIMER OF WARRANTY.

         THE LICENSED SOFTWARE IS BEING PROVIDED "AS IS" WITHOUT WARRANTY OF ANY
KIND AND LICENSOR HEREBY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED,
ORAL OR WRITTEN, WITH RESPECT TO THE LICENSED SOFTWARE INCLUDING, WITHOUT
LIMITATION, ALL IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR
FITNESS FOR ANY PARTICULAR PURPOSE. NOTWITHSTANDING THE FOREGOING, THE
LIMITATIONS ON AND DISCLAIMERS OF REPRESENTATIONS, WARRANTIES AND INDEMNITIES
SET FORTH IN THIS AGREEMENT SHALL NOT BE CONSTRUED TO LIMIT OR QUALIFY ANY
REPRESENTATIONS, WARRANTIES OR INDEMNITIES ON THE OBJECT CODE FORM OF THE
LICENSED SOFTWARE FORTH IN THE ISV AGREEMENT.

8.       INFRINGEMENT: INDEMNIFICATION

         8.1      Except as provided below, Licensor shall defend and indemnify
Licensee from and against any damages, liabilities, Costs and expenses
(including reasonable attorneys' fees) arising out of any claim that the
Licensed Software infringes a valid United States patent, copyright or other
intellectual property right of a third party, PROVIDED THAT (ii) Licensee shall
have promptly provided Licensor written notice thereof and reasonable
cooperation, information, and assistance in connection therewith, and (ii)
Licensor shall have sole control and authority with respect to the defense,
settlement, or compromise thereof. Should any Licensed Software become or, in
Licensor's opinion, be likely to become the subject of an injunction preventing
its use as contemplated herein, Licensor may, at its option, (1) procure for the
Licensee the right

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to continue using such Licensed Software, (2) replace or modify such Licensed
Software so that it becomes non-infringing, or, if (1) and (2) are not
reasonably available to Licensor, then (3) terminate Licensee's license to the
allegedly Infringing Licensed Software.

         8.2      Licensor shall have no liability or obligation to Licensee
hereunder with respect to any patent, copyright trade secret or other
intellectual property infringement, misappropriation or claim thereof based upon
(i) use of the Licensed Software by Licensee or its licensees in combination
with products or software riot provided by Licensor, or (ii) modifications,
alterations or enhancements of the Licensed Software not created by or for
Licensor,

         8.3      Except as may otherwise be provided in the ISV Agreement, the
foregoing states the entire liability of Licensor with respect to Infringement
of patents, copyrights, trade secrets and other Intellectual property rights by
the Licensed Software or any part thereof or by Its operation.

9.       LIMITATIONS ON LIABILITY

         9.1      IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY LOSS OF DATA,
OR PROFITS OR SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT
OF OR IN CONNECTION WITH THE USE OR PERFORMANCE Or THE LICENSED SOFTWARE,

         9.2      Licensee will immediately inform Licensor as soon as Licensee
becomes aware of any threatened or actual liability claim by a third party
relating to the Licensed Software,

10.      COMPLIANCE WITH EXPORT LAWS.

         Licensee shall not export, directly or indirectly, the Licensed
Software, or other information or materials provided by Licensor hereunder, to
any country for which the United States or any other relevant jurisdiction
requires any export license or other governmental approval at the time of export
without first obtaining such license or approval.

11.      NOTICES

         Any notice or communication from one party to the other shall be in
writing and either personally delivered or sent via facsimile or certified mail,
postage prepaid and return receipt requested addressed, to such other party at
the address specified below or such other address as either party may from time
to time designate in writing to the other party.

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                  If to Licensor:         SilverStream Software, Inc.
                                          One Burlington Woods Drive
                                          Burlington, MA 01803
                                          Attn.: President

                  with a copy to:         Hale and Dorr LLP
                                          60 State Street
                                          Boston, MA 02109
                                          Attn.: John H. Chary, Esq.

                  If to the Licensee:     Firepond Inc,
                                          HQ Waltham
                                          Bay Colony Corporate Center IV
                                          1050 Winter Street
                                          Suite 1000
                                          Waltham, MA 02457
                                          Attn.: Klaus P. Besier

                  with a copy to:         Goodwin, Procter and Hoar LLP
                                          Exchange Place
                                          Boston, MA 02109
                                          Attn: John Egan III, P.C.

         No change of address shah be binding upon the other party hereto until
written notice thereof is received by such party at the address show herein. All
notices shall be in English and shall be effective upon receipt.

12.      GENERAL PROVISIONS.

         12.1     FORCE MAJEURE. In the event that either party is prevented
from performing, or is unable to perform, any of its obligations under this
Agreement due to any cause beyond the reasonable control of the patty invoking
this provision, the affected party's performance shall be excused and the time
for performance shall be extended for the period of delay or inability to
perform due to such occurrence.

         12.2     WAIVER. The waiver by either party of a breach or a default of
any provision of this Agreement by the other party shah not be construed as a
waiver of any succeeding breach of the same or any other provision, nor shall
any delay or omission on the part of either party to exercise or avail Itself of
any right, power or privilege that it has, or may have hereunder operate as a
waiver of any right power or privilege by such party.

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         12.3     NO AGENCY; INDEPENDENT CONTRACTORS. Nothing contained in this
Agreement shall be deemed to imply or constitute either party as the agent or
representative of the other party, or both parties as joint ventures or partners
for any purpose.

         12.4     GOVERNING LAW. This Agreement shall be governed by and
construed in accordance with the laws of the Commonwealth of Massachusetts,
without regard to its choice of low provisions.

         12.5     ENTIRE AGREEMENT; AMENDMENT. This Agreement and the Exhibits
attached hereto constitute (together with the ISV Agreement if one is in effect)
the entire agreement between the parties with regard to the subject matter
hereof. No waiver, consent modification or change of terms of this Agreement
shall bind either party unless in writing signed by both parties, and then such
waiver, consent, modification or change shall be effective only in the specific
instance and for the specific purpose given.

         12.6     MISCELLANEOUS. All rights and licenses granted under or
pursuant to this Agreement by Licensor to Licensee are, and shall otherwise be
deemed to be, for purposes of Section 365(n) of the United States Bankruptcy
Code (the "Code"), licenses to rights in "intellectual property," as defined in
the Code.

         12.7     HEADINGS. Captions and headings contained in this Agreement
have been included for ease of reference and convenience and shall not be
considered in interpreting or construing this Agreement.

         12.8     COSTS, EXPENSES AND ATTORNEYS' FEES. If either party commences
any action or proceeding against the other party to enforce or interpret this
Agreement, the prevailing party in such action or proceeding shall be entitled
to recover from the other party the actual costs, expenses and reasonable
attorneys' fees (including all related costs and expenses), incurred by such
prevailing party in connection with such action or proceeding and in connection
with obtaining and enforcing any judgment or order thereby obtained.

         IN WITNESS WHEREOF, the parties, have caused this Agreement to be
executed by their duly authorized representatives.

SILVERSTREAM SOFTWARE, INC.                    FIREPOND, INC.

By: /s/ John H.  Chary                         By: /s/ Thomas F. Carretta
    ----------------------------------             -----------------------------
    Name: John H. Chary                            Name: Thomas F. Carretta
    Title: Director, Channel Sales                 Title: Secretary
    Date:  3/31/99                                 Date:  3/31/99

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                                    EXHIBIT A

                                LICENSED SOFTWARE

         This Exhibit A is incorporated in its entirety as part of this Software
License Agreement between Licensor and Licensee.

LICENSED SOFTWARE:

         The SilverStream Designer Source Code

Packages that begin with the following files;

         [ *  *  * ]

[ *  *  * ]  Confidential treatment has been requested for the bracketed
             portions. The confidential redacted portion has been filed
             separately with the Securities and Exchange Commission.

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                                    EXHIBIT B

                                FIREPOND PRODUCT

         This Exhibit B is incorporated in its entirety as part of this
Software License Agreement between Licensor and Licensee.

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BUSINESS PARTNER AGREEMENT

<TABLE>
<S>                                  <C>                           <C>

Partner                              FirePond, Inc.
Partner Address:                     1983 Premier Drive
                                     Mankato, MN 56001
Incorporated in the State of:        Minnesota
Telephone:                           800-772-8110                  781-530-3740
Fax:
                                     e-Mail:                       URL:
</TABLE>

This Agreement and the Exhibits which form part of it set forth the terms
applicable to you as a SilverStream Business Partner. By signing this Agreement
Partner agrees to the General Terms and the Exhibits applicable to each category
selected below.

Partner Category:

              [X]      SilverStream Independent Software Vendor (ISV) Partner

This Agreement takes effect as of the last date written below.

<TABLE>
<S>                                            <C>                  <C>
SILVERSTREAM SOFTWARE, INC.                    PARTNER              FIREPOND, INC.

Signature           /s/ John H. Chary          Signature            /s/ Thomas F. Carretta
                    -----------------------                         ----------------------
Name (please print) John H.  Chary             Name (please print)  Thomas F. Carretta
Title               Director, Channel Sales    Title                Secretary
Date                3/31/99                    Date                 3/31/99

</TABLE>

       SilverStream Software, Inc. One Burlington Woods Drive, Burlington,
                                 MA 01803, USA.
                     Tel (781) 238 5400, Fax (781) 238 5499

Confidential                                                               1998
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1.       APPOINTMENT

SilverStream appoints Partner as a non-exclusive member of the SilverStream
Business Partner Program in the Territory for the category(s) selected
(individually a "Category") on the face page of this Agreement. SilverStream and
Partner acknowledge their respective benefits and obligations as outlined in the
Exhibits attached hereto. SilverStream may in all Categories (but not in the ISV
Category) from time to time change the terms and conditions as outlined in
Exhibits by giving the Partner 30 days notice. Partner represents that it meets
or will meet within 60 days of the date hereof the program requirements
specified in Exhibit B and agrees to maintain such qualification during the
period of this Agreement.

2.       TERM

This Agreement shall be for an initial term of One (1) years ("Initial Term")
commencing on the date hereof and this Agreement shall automatically renew for
FOUR subsequent one (1) year periods unless terminated as elsewhere herein
provided.

3.       GRANT OF LICENSES

3.1      Subject to the terms and conditions of the Agreement, SilverStream
         hereby grants to the Partner, and the hereby accepts, the license set
         forth in Exhibit A for the Products as designated in Exhibit A. To the
         extent permitted herein, the distribution of any Product by Partner AND
         ITS DISTRIBUTORS, RESELLERS AND PARTNERS shall be subject to the terms
         and conditions of SilverStream's shrink-wrap sublicense agreements
         under which each end user sublicensee agrees: (i) to operate and
         process the Product for its own business purposes only, without the
         rights to further sublicense; (ii) not to copy or reproduce the
         Product, in whole or in part, except as permitted in writing; (iii) not
         to modify, adapt, translate, decompile, disassemble or reverse engineer
         (except to the extent SilverStream is required by applicable law to
         allow you to reverse engineer the software) the Product in any manner,
         and (iv) that the sublicense agreement inures to the benefit of
         SilverStream, and that SilverStream may directly enforce the terms of
         the sublicense agreement in order to protect its interest in the
         Products.

3.2      EXCEPT AS PROVIDED IN A CERTAIN SOFTWARE LICENSE AGREEMENT DATED THE
         DATE HEREOF (THE "SOURCE CODE AGREEMENT") NEITHER Partner nor any
         persons or entities who directly or indirectly purchase or license
         Products from or who have the Products marked to them by, the Partner
         in accordance with this Agreement ("Customers") shall have any right to
         create derivative works of the Products.

3.3      Title to and ownership of the Products, including all patents,
         copyrights and property rights applicable thereto, shall at all times
         remain solely and exclusively with SilverStream or its licensors, and
         neither the Partner nor any Customer shall take any action inconsistent
         with such title and ownership.

3.4      SilverStream, may at its option, make available to Partner certain
         software, media and/or related documentation for products or versions
         of products not generally commercially available ("Pre-released
         SOFTWARE"). Partner agrees to use Pre-released Software for testing and
         evaluation purposes only, and to treat Pre-released Software as
         Confidential Information and trade secrets subject to the provisions of
         this Agreement. Partner agrees to abide by the terms of the shrink-wrap
         license associated with such Pre-released Software.

Confidential                                                               1998
<PAGE>   13
4.       PRICES, PAYMENT AND AUDIT

4.1      Partner agrees to pay the "Partner Price" as a license fee for each
         Product ordered hereunder. The Partner Price shall equal SilverStream's
         suggested MSRP ("Base Price") for Products ordered, less the applicable
         discount (the "Discount"), set forth in the North American Price List
         ("Price List") in Exhibit C. All Base Prices and Partner Prices are in
         U.S. Dollars and F.O.B. SilverStream's point of shipment. All payments
         from Partner to SilverStream shall be made in U.S. Dollars. Payments
         from Canadian Partners may be made in Canadian Dollars if the
         SilverStream invoice to the Partner is prepared by SilverStream in
         Canadian Dollars.

4.2      SilverStream in its sole discretion, shall have the right from time to
         time, to change the Base Prices and Discounts and/or add or delete
         products to or from the Price List by giving 30 days' prior written
         notice to the Partner. Orders accepted by SilverStream prior to the
         effective date of any such change and scheduled for delivery within 30
         days following receipt by SilverStream shall be processed at the lower
         of (i) the Base Prices and/or Partner Prices in effect on the date of
         acceptance of the order or (ii) the Base Prices and/or Partner Prices
         in effect on the scheduled shipment date.

4.3      The payment terms for Product ordered shall be net thirty (30) days and
         if Partner fails to pay any amounts when due, the Partner shall pay
         SilverStream a late payment charge equal to 1.5% per month or if lesser
         the maximum amount permitted by law. SilverStream reserves the right to
         require full or partial payment in advance, or to revoke any credit
         previously extended, if, in SilverStream's judgment, the Partner's
         financial condition does not warrant proceeding on the terms specified.

4.4      SILVERSTREAM SHALL HAVE THE RIGHT, SUBJECT TO REASONABLE ADVANCE
         NOTICE, AND NO MORE OFTEN THAN ONCE PER CALENDAR YEAR, TO HAVE AN
         INDEPENDENT AUDITOR OF NATIONALLY RECOGNIZED STANDING ACCEPTABLE TO
         PARTNER (WHICH ACCEPTANCE MAY BE CONDITIONED UPON APPROPRIATE
         UNDERTAKINGS REGARDING CONFIDENTIALITY BUT SHALL NOT IN ANY EVENT BE
         UNREASONABLY WITHHELD) inspect such books and records of Partner, at
         Partner's principal place of business, as are necessary to verify the
         reports provided by Partner to SilverStream. Any such audit shall be at
         the expense of SilverStream, unless such audit discloses an
         underpayment by the Partner in excess of TEN PERCENT (10%) IN ANY
         THREE-MONTH PERIOD, IN WHICH CASE PARTNER shall reimburse SilverStream
         for such expenses. Any underpayment by Partner shall be promptly paid
         to SilverStream together with interest as provided in this Section.

5.       TAXES AND IMPORT DUTIES

Base Prices and Partner Prices are exclusive of all federal, state, municipal,
excise, sales, use, value added, property and other similar taxes and import
duties, now in force or enacted in the future by any community of nations or any
nation or political subdivision, all of which shall be paid by the Partner,
except for such taxes as are imposed on SilverStream's income, which shall be
paid by SilverStream. The Partner is responsible for obtaining and providing to
SilverStream any certificate of exemption or similar document required to exempt
any sale from sales, use or similar tax liability.

6.       MASTER DISKS AND AUTHORIZED LICENSE CODES

Master Disks and authorized license codes. Partner is authorized to distribute
Application Deployment Servers and is authorized to make Evaluation Copies and
Demonstration Copies of the Software and copies of the Software to be licensed
as Application Deployment Servers from the Master Disks ("Master Disks") and
authorized license codes that SilverStream will make available to Partner.
Partner may make a reasonable number of Evaluation and Demonstration copies that
may be distributed without Royalties provided that the Partner receives no
revenue associated with the Evaluation and Demonstration Copies and Evaluation
and Demonstration Copies contains a license code, as provided by SilverStream,
that causes the Software to cease functioning 60 days after installation.

Partner must maintain adequate security over Master Disks and authorized license
codes and shall allow only a limited number of employees to make copies from
Master Disks. Partner shall fully account for all copies of the Software.
Partner shall not modify or alter and proprietary rights notices contained
within the Software. Partner is strictly prohibited from providing access or
transferring the Master Disks or license codes to any third party.

Confidential                                                               1998
<PAGE>   14
7.       OBLIGATIONS OF THE PARTNER

Partner shall undertake all obligations set forth as Program Requirements on
Exhibit B.

8.       WARRANTIES

SILVERSTREAM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, WRITTEN OR
ORAL, WITH RESPECT TO THE PRODUCTS, INCLUDING WITHOUT LIMITATION ALL IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
SILVERSTREAM'S LIABILITY FOR DAMAGES TO THE PARTNER FOR ANY CAUSE WHATSOEVER
REGARDLESS OF THE FORM OF ANY CLAIM OR ACTION, SHALL NOT EXCEED THE AGGREGATE
PAID FOR PRODUCTS UNDER THIS AGREEMENT. EXCEPT FOR LIABILITY FOR DAMAGES ARISING
UNDER SECTIONS 3, 4, AND/OR 11.1 FOR WHICH NOT LIMITATION SHALL APPLY, PARTNER'S
LIABILITY FOR DAMAGES TO SILVERSTREAM FOR ANY CAUSE WHATSOEVER, REGARDLESS OF
THE FORM OF ANY CLAIM OR ACTION, SHALL NOT EXCEED AN AMOUNT EQUAL TO THE
AGGREGATE PAID BY PARTNER FOR PRODUCTS UNDER THIS AGREEMENT. EXCEPT FOR
PARTNER'S LIABILITY FOR DAMAGES TO SILVERSTREAM ARISING UNDER SECTIONS 3 OR
11.1, NEITHER PARTY SHALL BE LIABLE FOR ANY LOSS OF DATA, PROFITS OR USE OF THE
PRODUCTS, OR FOR ANY SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL
LOSS DAMAGES ARISING HEREUNDER EVEN IF SILVERSTREAM HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL SILVERSTREAM BE LIABLE TO
CUSTOMERS OR OTHER THIRD PARTIES NOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO:
(i) DAMAGES CAUSED BY THE PARTNER'S FAILURE TO PERFORM COVENANTS AND
RESPONSIBILITIES, BY REASON OF SILVERSTREAM'S NEGLIGENCE OR OTHERWISE; (ii)
DAMAGES CAUSED BY REPAIRS OR MODIFICATIONS DONE WITHOUT SILVERSTREAM'S WRITTEN
APPROVAL; OR (iii) LOSS OF DATA, OR PROFITS OR USE OF THE PRODUCTS OR ANY
SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL LOSS DAMAGES IN
CONNECTION WITH THE USE OR PERFORMANCE OF THE PRODUCTS. THE PARTNER SHALL
INDEMNIFY SILVERSTREAM AGAINST ALL SUCH CLAIMS ASSERTED BY ITS CUSTOMERS OR
OTHER THIRD PARTIES AGAINST SILVERSTREAM.

Indemnification by the Partner. To the extent a claim or action is brought
against SilverStream based on or related to the Partner's failure to observe or
perform its obligations under this Agreement, including its obligation to notify
customers of limitation and disclaimers of warranties and liabilities, the
Partner shall defend and hold SilverStream harmless from and against any and all
damages, costs and expenses, including reasonable attorney's fees, suffered by
or awarded against SilverStream.

9.       PATENTS AND TRADEMARKS

9.1      INFRINGEMENT INDEMNIFICATION BY SILVERSTREAM. IN THE EVENT OF ANY
         ACTION OR CLAIM ALLEGING THAT THE PRODUCTS INFRINGE ANY PATENT,
         COPYRIGHT, TRADEMARK, TRADE SECRET OR OTHER INTELLECTUAL PROPERTY
         RIGHTS OF ANY THIRD PARTY, SILVERSTREAM SHALL INDEMNIFY, DEFEND AND
         HOLD THE PARTNER HARMLESS FROM ALL CLAIMS, LIABILITIES, DAMAGES,
         EXPENSES, JUDGEMENTS AND LOSSES (INCLUDING REASONABLE ATTORNEYS' FEES)
         ARISING FROM SUCH ACTION OR CLAIM AT ITS EXPENSE AND PAY ALL COSTS AND
         DAMAGES FINALLY AWARDED IN SUCH ACTION OR SETTLEMENT WHICH ARE
         ATTRIBUTABLE TO SUCH CLAIM. SilverStream MAY ASSUME sole control of the
         defense of any such action and all negotiations for its settlement or
         compromise. The Partner shall cooperate fully with SilverStream in the
         defense, settlement or compromise of any such action. In the event that
         a final injunction is obtained against the Partner's use of the Product
         by reason of infringement of a valid patent, copyright, trade secret or
         other intellectual property right, or if in the REASONABLE opinion of
         SilverStream the Product is likely to become the subject of a
         successful claim of such infringement, SilverStream shall, at its
         option and expense, (i) procure for the Partner and its Customers the
         right to continue using the Product, (ii) replace or modify the Product
         so that it becomes non-infringing so long as its functionality is
         essentially unchanged, or (iii) if neither (i) and (ii) are reasonably
         available to SilverStream, terminate the license for the Products AND
         REFUND ALL LICENSE FEES PAID TO SILVERSTREAM

Confidential                                                               1998
<PAGE>   15

         HEREUNDER.

9.2      Notwithstanding the foregoing, SilverStream shall have no liability to
         the Partner to the extent that any infringement or claim thereof is
         based upon (i) use of any Product in combination with equipment or
         software not supplied by SilverStream where the Product would not
         itself be infringing, (ii)compliance with designs, specifications or
         instructions of the Partner or any of its Customers, (iii) use of any
         Product in any application or environment for which its was not
         designed or contemplated hereunder, (iv) modifications of the Products
         by anyone other than SilverStream, or (v) any claims or infringement of
         any patent, copyright or trade secret in which the Partner or any
         affiliate of the Partner has an interest or license.

9.3      THE FOREGOING INDEMNIFICATION PROVISIONS STATE THE ENTIRE LIABILITY OF
         SILVERSTREAM WITH RESPECT TO INFRINGEMENT OR ALLEGED INFRINGEMENT OF
         PATENTS, COPYRIGHTS, TRADEMARKS, TRADE SECRETS AND OTHER INTELLECTUAL
         PROPERTY OR PROPRIETARY RIGHTS BY THE PRODUCTS.

9.4      INFRINGEMENT, INDEMNIFICATION BY THE PARTNER. THE PARTNER SHALL
         INDEMNIFY, DEFEND AND HOLD HARMLESS SILVERSTREAM AGAINST ALL CLAIMS,
         LIABILITIES, DAMAGES, EXPENSES, JUDGMENTS AND LOSSES (INCLUDING
         REASONABLE ATTORNEYS' FEES) ARISING FROM INFRINGEMENT OR ALLEGED
         INFRINGEMENT OF ANY PATENT, COPYRIGHT, TRADE SECRET, TRADEMARK OR OTHER
         INTELLECTUAL PROPERTY OR PROPRIETARY RIGHT AS A RESULT OF COMPLIANCE BY
         SILVERSTREAM WITH THE DESIGNS, SPECIFICATIONS OR INSTRUCTIONS OF THE
         PARTNER OR ANY OF ITS CUSTOMERS.

9.5      OWNERSHIP OF PATENTS AND TRADEMARKS. ALL PATIENTS, TRADEMARKS, TRADE
         NAMES, COPYRIGHTS, DOMAIN NAMES AND DESIGNS IN RELATION TO THE PRODUCTS
         AND THE LITERATURE SUPPLIED IN CONNECTION THEREWITH SHALL BE AND REMAIN
         THE PROPERTY OF SILVERSTREAM, OR THE OWNER OF SUCH AS APPLICABLE AND NO
         RIGHTS TO DUPLICATE SUCH PROPERTY SHALL ACCRUE TO THE PARTNER UNLESS
         EXPRESSLY PROVIDED HEREIN OR UNLESS WRITTEN PERMISSION IS GRANTED BY
         SILVERSTREAM.

9.6      USE OF SILVERSTREAM'S TRADE NAMES AND TRADEMARKS. THE PARTNER AGREES AS
         FOLLOWS WITH RESPECT TO ANY MARKINGS, COLORS, LOGOS OR OTHER INSIGNIA
         WHICH ARE CONTAINED ON OR IN OR AFFIXED TO PRODUCTS AT THE TIME OR
         SHIPMENT (COLLECTIVELY, WITH ANY DOMAIN NAME INCLUDING THE WORD
         SILVERSTREAM, THE "SILVERSTREAM MARKS").

         9.6.1    SUBJECT TO THE TERMS AND CONDITIONS OF THIS AGREEMENT,
                  SILVERSTREAM HEREBY GRANTS TO PARTNERS DURING THE TERM OF THIS
                  AGREEMENT A NON-ASSIGNABLE AND NON-TRANSFERABLE RIGHT AND
                  LICENSE TO USE THE SILVERSTREAM MARKS IN THE CONDUCT OF ITS
                  BUSINESS IN A STYLE AND MANNER APPROVED BY SILVERSTREAM IN
                  WRITING PRIOR TO SUCH USE. PARTNER MAY, IN ADVERTISING,
                  PROMOTIONAL MATERIALS, LETTERHEADS, INVOICES, AND OTHER
                  APPROPRIATE DOCUMENTS, DESCRIBE ITSELF AS AN "AUTHORIZED
                  PARTNER FOR SILVERSTREAM SOFTWARE PRODUCTS." PARTNER SHALL
                  FORWARD TO SILVERSTREAM FOR ITS PROMPT REVIEW AND APPROVAL ANY
                  AND ALL FORMS OF PROPOSED ADVERTISING OR PROMOTIONAL MATERIALS
                  OF PARTNER WHICH INCLUDE A SILVERSTREAM MARK.

         9.6.2    PARTNER AGREES IT IS NOT AUTHORIZED UNDER THIS AGREEMENT TO
                  USE ANY SILVERSTREAM MARKS IN CONNECTION WITH ANY BUSINESS
                  CONDUCTED BY THE PARTNER OTHER THAN THE BUSINESS OF RESELLING
                  PRODUCTS IN ACCORDANCE WITH THE TERMS OF THIS AGREEMENT.

         9.6.3    PARTNER WILL NOT, DURING OR AFTER THE TERM OF THIS AGREEMENT,
                  CLAIM ANY OWNERSHIP OR SIMILAR INTEREST IN ANY OF THE
                  SILVERSTREAM MARKS.

         9.6.4    NOTHING HEREIN SHALL GIVE PARTNER ANY RIGHT, TITLE, OR
                  INTEREST IN THE SILVERSTREAM MARKS EXCEPT THE RIGHT TO USE THE
                  NAME DURING THE TERM OF THIS AGREEMENT AND IN ACCORDANCE WITH
                  ITS TERMS. ANY USE OF THE SILVERSTREAM MARKS BY OR WITH THE
                  AUTHORITY OF PARTNER SHALL INURE TO THE BENEFIT OF
                  SILVERSTREAM.

         9.6.5    PARTNER AGREES IT SHALL NOT, AND IT SHALL NOT CAUSE OR ASSIST
                  ANY THIRD PARTY TO, REGISTER OR ATTEMPT TO REGISTER, IN ITS
                  OWN NAME OR OTHERWISE, ANY OF THE SILVERSTREAM MARKS OR ANY
                  OTHER TRADEMARKS, SERVICE MARKS, OR SLOGANS OWNED BY OR
                  ASSOCIATED WITH SILVERSTREAM OR ANY DERIVATIVE OF ANY OF
                  THESE. IN THE EVENT THAT PARTNER SECURES OR HAS SECURED IN ANY
                  JURISDICTION ANY RIGHTS TO ANY OF THE SILVERSTREAM MARKS OR
                  ANY OF SUCH OTHER MARKS OR SLOGANS WHICH ARE PRIOR TO OR
                  GREATER THAN THE RIGHTS OWNED BY SILVERSTREAM, THEN PARTNER
                  SHALL IMMEDIATELY

Confidential                                                               1998
<PAGE>   16
                  NOTIFY SILVERSTREAM OF SAME AND, UPON WRITTEN REQUEST FROM
                  SILVERSTREAM, HEREBY ASSIGNS ALL PARTNER'S RIGHT, TITLE AND
                  INTEREST THEREIN TO SILVERSTREAM (OR ITS DESIGNEE).

         9.6.6    PARTNER AGREES TO NOTIFY SILVERSTREAM IN WRITING OF ANY
                  APPARENT INFRINGEMENT OF ANY OF THE SILVERSTREAM MARKS WHICH
                  COMES TO THE ATTENTION OF PARTNER.

         9.6.7    UPON TERMINATION OF THIS AGREEMENT FOR ANY REASON, ALL RIGHTS
                  AND LICENSES GRANTED TO PARTNER HEREUNDER SHALL TERMINATE AND
                  REVERT IMMEDIATELY TO SILVERSTREAM AND PARTNER SHALL
                  IMMEDIATELY CEASE USING THE SILVERSTREAM MARKS.

         9.6.8    PARTNER ACKNOWLEDGES AND AGREES THAT THE SILVERSTREAM MARKS
                  HAVE A UNIQUE CHARACTER GIVING THEM A PECULIAR VALUE, THE LOSS
                  OF WHICH CANNOT REASONABLY OR ADEQUATELY BE COMPENSATED FOR BY
                  MONETARY DAMAGES, AND THAT THE VIOLATION BY PARTNER OF THE
                  PROVISIONS HEREOF CONCERNING THE SAME OR OF SILVERSTREAM'S
                  RIGHTS THEREIN ARE LIKELY TO CAUSE SILVERSTREAM IRREPARABLE
                  DAMAGES AND INJURY. PARTNER HEREBY EXPRESSLY AGREES THAT
                  SILVERSTREAM WILL BE ENTITLED TO EQUITABLE RELIEF TO PREVENT
                  OR CURE ANY VIOLATION OR INFRINGEMENT OR THREATENED VIOLATION
                  OR INFRINGEMENT OF SILVERSTREAM'S RIGHTS IN THE SILVERSTREAM
                  MARKS.

10.      TERMINATION, DEFAULT AND REMEDIES

         10.1     AFTER THE INITIAL TERM AND FOR THE NEXT FOUR ANNUAL RENEWALS
                  THIS AGREEMENT MAY BE TERMINATED BY THE PARTNER, WITHOUT
                  CAUSE, UPON WRITTEN NOTICE TO SILVERSTREAM GIVING 90 DAYS
                  NOTICE, AT ANY TIME DURING THE TERM OF THIS AGREEMENT.

         10.2     AFTER THE INITIAL TERM, AND THE FOUR ANNUAL RENEWALS THIS
                  AGREEMENT MAY BE TERMINATED BY EITHER PARTY, WITHOUT CAUSE,
                  UPON WRITTEN NOTICE TO THE OTHER PARTY GIVING 90 DAYS.

         10.3     UPON THE OCCURRENCE OF ANY OF THE FOLLOWING ACTS OR EVENTS
                  ("EVENTS OF DEFAULT"), THE PARTNER SHALL BE IN DEFAULT AND
                  BREACH OF THIS AGREEMENT.

         10.3.1   WHERE APPLICABLE, THE FAILURE TO MEET THE FINANCIAL
                  REQUIREMENTS AS SET FORTH ON EXHIBIT B WHICH IS NOT CURED
                  WITHIN THIRTY (30) DAYS AFTER WRITTEN NOTICE THEREOF FROM
                  SILVERSTREAM.

         10.3.2   FAILURE TO MAKE ANY MATERIAL PAYMENT WHEN DUE HEREUNDER WHICH
                  FAILURE REMAINS UNCURED FOR THIRTY DAYS (30) DAYS AFTER NOTICE
                  THEREOF FROM SILVERSTREAM.

         10.3.3   FAILURE TO COMPLY WITH THE MATERIAL TERMS HEREOF OR TO PERFORM
                  IN ALL MATERIAL RESPECTS ANY OF ITS COVENANTS, OBLIGATIONS OR
                  RESPONSIBILITIES UNDER THIS AGREEMENT WHICH FAILURE REMAINS
                  UNCURED FOR THIRTY (30) DAYS AFTER NOTICE THEREOF FROM
                  SILVERSTREAM.

         10.3.4   DISSOLUTION, TERMINATION OF EXISTENCE, LIQUIDATION, INSOLVENCY
                  OR BUSINESS FAILURE OF THE PARTNER OR THE INSTITUTION OF ANY
                  BANKRUPTCY PROCEEDING AGAINST OR BY THE PARTNER, OR THE
                  APPOINTMENT OF A CUSTODIAN OR RECEIVER FOR THE PARTNER OR ANY
                  PART OF ITS PROPERTY IF SUCH BANKRUPTCY PROCEEDING OR
                  APPOINTMENT IS NOT TERMINATED OR DISMISSED WITHIN THIRTY (30)
                  DAYS.

10.3     UPON THE OCCURRENCE OF AN EVENT OF DEFAULT, SILVERSTREAM, IN ITS SOLE
         DISCRETION, SHALL HAVE THE RIGHT TO (i) IMMEDIATELY TERMINATE, BY
         WRITTEN NOTICE, THIS AGREEMENT AND/OR ANY SOFTWARE LICENSE GRANTED TO
         THE PARTNER, (ii) CANCEL ANY OR ALL UNFILLED ORDERS FOR PRODUCTS
         SUBMITTED BY THE PARTNER, AND (iii) EXERCISE ANY OTHER REMEDY WHICH MAY
         BE AVAILABLE AT LAW OR IN EQUITY.

10.4     Upon the termination of this Agreement, the Partner shall (i) cease
         immediately from acting as a Partner of SilverStream and abstain from
         making further distributions of Products, (ii) pay to SilverStream, in
         full within 30 days of such termination, all amounts owed to
         SilverStream, (iii) cooperate with SilverStream in completing all
         outstanding obligations to Customers, and (iv) cease making use of any
         printed material, trademarks, trade name or domain name identified with
         SilverStream without the express written consent of SilverStream. The
         provisions set forth in Sections 8, 9.6.7, 9.6.8, 10 and 11 shall
         survive the termination of this Agreement.

         10.4     Silver stream shall have no liability to the Partners for
                  damages of any kind, including indirect, incidental or
                  consequential damages, on account of the termination or
                  expiration of this Agreement IN ACCORDANCE WITH ITS TERMS.
                  Without limiting the generality of the foregoing, SilverStream
                  shall not be liable to the Partner for reimbursement or
                  damages for the loss of

Confidential                                                               1998
<PAGE>   17
                  goodwill, prospective profits or anticipated sales, or on
                  account of any expenditures, investment, leases or commitments
                  made by the Partner or for any other reason whatsoever based
                  upon, or growing out of, such termination or expiration.

10.5     THE REJECTION OF THIS AGREEMENT OR THE LICENSE OF THE PRODUCT GRANTED
         HEREUNDER PURSUANT TO SECTION 365 OF THE UNITED STATES BANKRUPTCY CODE
         (THE "CODE") BY SILVERSTREAM OR A TRUSTEE IN A BANKRUPTCY PROCEEDING
         UNDER THE CODE CONSTITUTES A MATERIAL BREACH OF THIS AGREEMENT AND
         ENTITLES PARTNER, AT ITS OPTION, TO TERMINATE THIS AGREEMENT AND THE
         LICENSE OF THE PRODUCT GRANT HEREUNDER UPON WRITTEN NOTICE.

11.      GENERAL

11.1     Proprietary Information. No proprietary information disclosed by either
         party to the other in connection with this Agreement shall be disclosed
         to any person or entity other than the recipient party's employees or
         agents directly involved with the recipient party's use of such
         information (in accordance with the terms hereof) who are bound by
         written agreement to protect the confidentiality of such information,
         and such information shall otherwise be protected by the recipient
         party from disclosure to others. Information will not be subject to
         this provision if it is or becomes a matter of public knowledge without
         the fault of the recipient party, if it was a matter of written record
         in the recipient party's files prior to disclosure to it by the other
         party, if it was or is received by the recipient party from a third
         person under circumstances permitting ITS DISCLOSURE BY THE RECIPIENT
         PARTY OR IF IT IS INDEPENDENTLY developed by the recipient party. Upon
         termination of this Agreement, each party shall promptly deliver to the
         other all proprietary information of the other party in the possession
         or control of such party and all copies thereof. The obligations under
         this Section shall continue for a period of five (5) years after the
         termination of the Agreement.

11.2     ALL RIGHTS AND LICENSES GRANTED UNDER OR PURSUANT TO THIS AGREEMENT BY
         SILVERSTREAM TO PARTNER (INCLUDING THE LICENSE OF THE PRODUCT GRANTED
         HEREUNDER) ARE, AND SHALL OTHERWISE BE DEEMED TO BE, FOR PURPOSES OF
         SECTION 365(n) OF THE CODE, LICENSES TO RIGHT IN "INTELLECTUAL
         PROPERTY, " AS DEFINED UNDER THE CODE. THE PARTIES HERETO FURTHER AGREE
         THAT IN THE EVENT OF THE COMMENCEMENT OF BANKRUPTCY PROCEEDINGS BY OR
         AGAINST SILVERSTREAM UNDER THE CODE, PARTNER SHALL BE ENTITLED, AT ITS
         OPTION, TO RETAIN ALL OF ITS RIGHTS UNDER THIS AGREEMENT (INCLUDING THE
         LICENSE OF THE PRODUCT GRANTED HEREUNDER) PURSUANT TO CODE SECTION
         35(n).

11.3     Force Majeure. In the event that either party fails to perform any of
         its obligations under this Agreement due to any act of God, fire,
         casualty, flood, war, strike, lock out, failure of public utilities,
         injunction or any act, exercise, intervention of governmental
         authority, epidemic, insurrection, or any other cause beyond the
         reasonable control of the party invoking this provision, then, except
         for Partner's obligation to make payments to SilverStream hereunder,
         the affected party's performance shall be excused and the time for
         performance shall be extended for the period of delay or inability to
         perform due to such occurrence.

11.4     COMPLIANCE WITH U.S. GOVERNMENT REGULATIONS. THE PARTIES AGREE TO
         COMPLY WITH ALL U.S. STATE AND FEDERAL LAWS, REGULATIONS OR ORDERS
         PERTAINING TO THE FULFILLMENT OF THIS AGREEMENT INCLUDING, BUT NOT
         LIMITED TO EXPORT CONTROL LAWS, ANTI-BOYCOTT LAWS, AND THE FOREIGN
         CORRUPT PRACTICES ACT, WHICH PROHIBITS CERTAIN PAYMENTS TO PARTIES WHO
         ARE NOT THE PARTNER.

11.5     APPLICABLE LAW AND JURISDICTION. THIS AGREEMENT SHALL BE GOVERNED BY
         AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE COMMONWEALTH OF
         MASSACHUSETTS.

11.6     RELATIONSHIP OF THE PARTIES. THE PARTNER ACKNOWLEDGES THAT BOTH PARTIES
         HERETO ARE, INDEPENDENT CONTRACTORS AND THAT THE PARTNER WILL, ON ITS
         OWN BEHALF, SOLICIT ORDERS FOR PRODUCTS ONLY AS AN INDEPENDENT
         CONTRACTOR. THE PARTNER SHALL NOT REPRESENT ITSELF AS A PARTNER, JOINT
         VENTURE, AGENT, EMPLOYEE OR GENERAL REPRESENTATIVE OF SILVERSTREAM. THE
         PARTNER ACKNOWLEDGES THAT IT SHALL HAVE NO RIGHT, POWER OR AUTHORITY TO
         IN ANY WAY OBLIGATE SILVERSTREAM TO ANY CONTRACT OR OTHER OBLIGATION.

11.7     ENTIRE AGREEMENT. THIS AGREEMENT (TOGETHER WITH THE SOURCE CODE
         AGREEMENT AND THE ESCROW AGREEMENT) CONSTITUTES THE ENTIRE AGREEMENT
         BETWEEN SILVERSTREAM AND THE PARTNER WITH RESPECT TO THE

Confidential                                                               1998
<PAGE>   18
         SUBJECT MATTER HEREOF AND SHALL NOT BE AMENDED, ALTERED OR CHANGED
         EXCEPT BY A WRITTEN AGREEMENT SIGNED BY THE PARTIES HERETO.

11.8     WAIVERS. NO DELAY OR OMISSION ON THE PART OF EITHER PARTY TO THIS
         AGREEMENT IN REQUIRING PERFORMANCE BY THE OTHER PARTY OR IN EXERCISING
         ANY RIGHT HEREUNDER SHALL OPERATE AS A WAIVER OF ANY PROVISION HEREOF
         OR OF ANY RIGHT OR RIGHTS HEREUNDER; AND THE WAIVER, OMISSION OR DELAY
         IN REQUIRING PERFORMANCE OR EXERCISING ANY RIGHT HEREUNDER ON ANY ONE
         OCCASION SHALL NOT BE CONSTRUED AS A BAR TO OR WAIVER OF SUCH
         PERFORMANCE OR RIGHT, OR OF ANY RIGHT OR REMEDY UNDER THIS AGREEMENT,
         ON ANY FUTURE OCCASION.

11.9     NOTICES. FOR PURPOSES OF THIS AGREEMENT, AND FOR ALL NOTICES AND
         CORRESPONDENCE HEREUNDER, THE ADDRESSES OF THE RESPECTIVE PARTIES HAVE
         BEEN SET OUT AT THE BEGINNING OF THIS AGREEMENT, AND NO CHANGE OF
         ADDRESS SHALL BE BINDING UPON THE OTHER PARTY UNTIL WRITTEN NOTICE
         THEREOF IS RECEIVED BY SUCH PARTY AT THE ADDRESS SHOWN HEREIN. ALL
         NOTICES SHALL BE EFFECTIVE UPON RECEIPT IF DELIVERED BY COURIER SERVICE
         AND FIVE DAYS AFTER MAILING IF SENT BY REGISTERED MAIL.

11.10     SEVERABILITY. IF ANY PROVISION OF THIS AGREEMENT SHALL FOR ANY REASON
         BE HELD ILLEGAL OR UNENFORCEABLE, SUCH PROVISION SHALL BE DEEMED
         SEPARABLE FROM THE REMAINING PROVISIONS OF THIS AGREEMENT AND SHALL IN
         NO WAY AFFECT OR IMPAIR THE VALIDITY OR ENFORCEABILITY OF THE REMAINING
         PROVISIONS OF THIS AGREEMENT.

11.11    COUNTERPARTS. THIS AGREEMENT MAY BE EXECUTED IN COUNTERPARTS, EACH OF
         WHICH SHALL BE DEEMED AN ORIGINAL BUT ALL OF WHICH SHALL CONSTITUTE ONE
         AND THE SAME INSTRUMENTS.

11.12    ESCROW. SILVERSTREAM AND FIREPOND AGREE TO ESTABLISH AN ESCROW ACCOUNT
         FOR ALL SOFTWARE AND DOCUMENTATION WITH DATA SECURITIES INTERNATIONAL
         ("DSI") WITHIN FOURTEEN (14) DAYS AFTER THE EXECUTION DATE OF THE ISV
         BUSINESS PARTNER AGREEMENT. THE ESCROW AGREEMENT SHALL BE SUBSTANTIALLY
         IN THE FORM OF THE ATTACHMENT X ATTACHED HERETO.

Confidential                                                               1998
<PAGE>   19
--------------------------------------------------------------------------------
RSA                        A $[ *  *  * ] prepaid RSA license fee is due upon
                           execution of the license. This advance royalty will
                           be forwarded to RSA in full to the benefit of the ISV
                           partner. Additional royalties, based on reports
                           submitted by the ISV partner, will be made, to the
                           benefit of the ISV partner by RSA by SilverStream
                           according to the terms of the SilverStream/RSA
                           licensing agreement. Should the license agreement
                           between RSA and SilverStream be terminated, the ISV
                           partner has three months to negotiate a license
                           agreement directly with RSA for redistribution of RSA
                           components. The balance of any prepaid license fees
                           will be continued under such a license agreement. The
                           ISV partner may continue to redistribute the RSA
                           licensed components within the SilverStream
                           Application Server during this three-month period.

                           SilverStream shall report RSA license fee based on
                           the net sales price by applying a percentage of net
                           sales price of [ *  *  * ]% and a per copy/unit
                           minimum of $[ *  *  * ]. All prepaid amounts may be
                           offset against license fees accrued at a rate of
                           [***] ($[ *  *  * ]) for each ($[ *  *  * ]) of
                           license fees accrued until prepayments are exhausted.

--------------------------------------------------------------------------------
Advance Royalty            A NON-REFUNDABLE ADVANCE ROYALTY OF $[***] PAYABLE IN
                           THREE (3) INSTALLMENTS OF $[***] EACH SHALL BE DUE
                           (i) UPON THE EXECUTION OF THIS AGREEMENT, (ii) THIRTY
                           (30) DAYS AFTER THE DATE OF THIS AGREEMENT, AND (iii)
                           SIXTY (60) DAYS AFTER THE DATE OF THIS AGREEMENT.
                           ADVANCE ROYALTY SHALL BE OFF SET AGAINST ACTUAL
                           ROYALTY REPORTED PURSUANT TO THE PRICE LIST ON
                           SCHEDULE C AND THE TERMS OF THIS AGREEMENT.

--------------------------------------------------------------------------------
Reporting                  ISV Partner must report to SilverStream all monthly
                           revenue from the Bundled Product within 14 days of
                           the end of each such month. Reports must be completed
                           on a template to be provided from time to time by
                           SilverStream which shall include, but not be limited
                           to, the following:

                           1) the total number of copies/units of each of the
                           Bundled Products' licensed or distributed by ISV
                           Partner during the month,

                           2) the total license fees accrued,

                           3) the sales location (by zip code in the US and by
                           country for all international sales) for all
                           copies/units licensed or distributed during the
                           month.

--------------------------------------------------------------------------------
Update Assurance           ISV PARTNER MUST PURCHASE ANNUAL UPDATE ASSURANCE @
                           15% OF THE MOST-RECENT PRE-PAID ROYALTY AMOUNT,
                           PAYABLE ON SAME SCHEDULE AS ADVANCED ROYALTIES ABOVE.
--------------------------------------------------------------------------------
Payments                   Royalties are to be calculated as per the attached
                           price list. All royalty payments are due within 30
                           days at the end of each month. All payments are to be
                           made in US dollars and must be made by wire transfer
                           or a check drawn on a US bank. ISV Partner is
                           responsible for all credit and collections from ISV
                           customers. Nonpayment to ISV Partner by its customer
                           does not affect payments to SilverStream.

--------------------------------------------------------------------------------
Technical Support          ISV partner must maintain a SilverStream Level 2
                           support contract during the life of the Agreement.

--------------------------------------------------------------------------------
Use of SilverStream Marks  Notwithstanding the provision of section 9 to the
                           contrary, the SilverStream Marks that may be used by
                           the ISV Partners are limited to the ISV log kit
                           provided by SilverStream. The SilverStream ISV logo
                           must be displayed on all Bundled Product packaging,
                           documentation, marketing literature and advertising.

Confidential                                                               1998

[ *  *  * ]  Confidential treatment has been requested for the bracketed
             portions. The confidential redacted portion has been filed
             separately with the Securities and Exchange Commission.
<PAGE>   20
--------------------------------------------------------------------------------
Bundled                    Product The Bundled Product is defined as the
                           SilverStream Application Server embedded with the
                           following ISV products and for the applications
                           listed below:

                           The Bundled Product shall be deemed to include any
                           enhancements, thereto and new versions, thereof.

--------------------------------------------------------------------------------
Native                     Drivers SilverStream will supply native database
                           drivers as available. No third party drivers are
                           included with this license.

                           SILVERSTREAM SOFTWARE, INC.
                   LICENSE AGREEMENT FOR SILVERSTREAM PRODUCTS

--------------------------------------------------------------------------------
SilverStream Products

Single Developer Pack: Includes 1 SilverStream Server and Designer Software and
1 Sybase SQL Anywhere Server Software licensed for use, on a stand alone basis,
all of one Computer. Group Developer Packs: Includes 1 SilverStream Server and
Designer Software licensed for either 5 or 10 concurrent users, 1 Sybase SQL
Anywhere Server Software licensed for 10 concurrent users.

SilverStream Application Server: Includes 1 SilverStream Server licensed for use
on one computer with the number of Processors indicated on the product
packaging.
--------------------------------------------------------------------------------

This is a legal agreement (this "Agreement") between you (either an individual
or an entity) and SilverStream Software, Inc. ("SilverStream") governing the use
of the accompanying SilverStream Products (one or more of which his identified
above) which may include certain software programs ("Software") and other
written materials and "online" or electronic documentation ("Documentation").

BY INSTALLING THE SOFTWARE, YOU ACKNOWLEDGE, THAT YOU HAVE READ ALL OF THE TERMS
AND CONDITIONS OF THIS AGREEMENT, UNDERSTAND THEM, AND AGREE TO BE BOUND BY
THEM. YOU UNDERSTAND THAT, IF YOU PURCHASED THE SILVERSTREAM PRODUCT FROM AN
AUTHORIZED RESELLER OF SILVERSTREAM, THAT RESELLER IS NOT SILVERSTREAM'S AGENT
AND IS NOT AUTHORIZED TO MAKE ANY REPRESENTATIONS OR WARRANTIES ON
SILVERSTREAM'S BEHALF NOR TO VARY ANY OF THE TERMS OR CONDITIONS OF THIS
AGREEMENT. IN ADDITION, YOU ACKNOWLEDGE THAT, UNLESS OTHERWISE AGREED BY THAT
RESELLER IN WRITING OR PROHIBITED BY LAW, THE LIMITATIONS OF WARRANTIES AND
LIABILITY SET FORTH IN THIS AGREEMENT ALSO APPLY TO AND BENEFIT THAT RESELLER.

IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT DO NOT INSTALL THE SOFTWARE.
IN SUCH CASE PROMPTLY RETURN THE ENTIRE SILVERSTREAM PRODUCT(S), INCLUDING THE
DOCUMENTATION, TO THE PLACE YOU OBTAINED THEM FOR A FULL REFUND.

Confidential                                                               1998
<PAGE>   21

1. LICENSE GRANT. SilverStream and its suppliers hereby grant you a personal,
non-exclusive, non-transferable license (the "License") to use the Software, and
Documentation, all in accordance with the terms and conditions of this
Agreement. SilverStream and its supplier retain title to all copyright,
trademarks, trade names and other intellectual property rights, in the Software
and Documentation. You are not granted any right, title, or interest in the
Software, or Documentation, except the right to use them in accordance with this
Agreement.

2. GENERAL USE LIMITATIONS. When operated, the Server Software included in
SilverStream Product I (identified above) must be resident only on ONE SERVER
computer and all sessions must run on the same one server computer. When
operated, the Server Software included in SilverStream Products II and III
(identified above) must be resident only on ONE SERVER computer. You may also
make a copy of the Software for backup and archival purposes. You may use the
Software included in SilverStream Products II and III in a multiple-user
arrangement or remote access arrangement (limited by the number of concurrent
sessions, or processors, as identified above, or on the product package, for
each such Package). You may not rent or lease the Software but you may transfer
the Software from one server computer to another provided the Software is in use
on only one server computer at a time. The Software is "in use" on a server
computer when it is loaded into temporary memory (i.e., RAM) or installed into
the permanent memory (e.g., hard disk, CD-ROM, or other storage device) of that
server computer.

NOTE ON JAVA SUPPORT. The Software contains support for program written in Java.
Java is not designed or intended for use in online control of aircraft, air
traffic, aircraft navigation or aircraft communications; or in the design,
construction, operation or maintenance of any nuclear facility. You acknowledge
that you are not licensed to use the Software for such purposes and you warrant
that you will not use the Software for such purposes.

3. COPYRIGHT. The Software is owned by SilverStream or its suppliers and is
protected by United States and other applicable copyright law and international
treaty provisions. Therefore, you may not copy (except as otherwise expressly
permitted by this Agreement or by United States and other applicable copyright
law) the Software and Documentation. Except as expressly permitted by this
Agreement, you may not modify, adapt, translate, decompile, disassemble, or
reverse engineer (except to the extent SilverStream is required by applicable
law to allow you to reverse engineer the Software) the Software in any manner,
you may not merge or embed the Software into any other computer program or work,
and you may not create derivative works of the Software or the Documentation.

4. SPECIFIC RESTRICTIONS. You may not remove or alter, and you shall reproduce
on any permitted copies, SilverStream's or its suppliers' copyright notices and
other intellectual property rights notices included in the Software or
Documentation.

If any Software or Documentation is acquired by or on behalf of a unit or agency
of the United States Government, the government agrees that such Software or
Documentation is "commercial computer software" or "commercial computer software
documentation" and that, absent a written agreement to the contrary, the
Government's rights with respect to such Software or Documentation are limited
by the terms of this License Agreement, pursuant to FAR ss. 12.212(a) and its
successors regulations and/or DFARS ss. 227.7202-1(a) and its successor
regulations, as applicable.

5. TERM. The License is effective upon your acceptance of these terms and
conditions by breaking the seal on the CD-ROM envelope and installing the
Software indicating acceptance and will continue in effect until terminated
either (a) by you, at any time by notifying SilverStream in writing, or (b)
automatically, upon your failure to comply with any term or condition of this
Agreement. You agree that, upon termination of this Agreement, you will promptly
destroy or return to SilverStream all copies of the disk, the Documentation or
the Software including copies made by or for you. You will purge or otherwise
remove all electronic and magnetic copies of the Software and Documentation from
any computer, storage medium, or other device on which the same may be stored or
maintained.

6. SUPPORT SERVICES. SilverStream may provide you with support services related
to the Software

Confidential                                                               1998
<PAGE>   22
("Support Services") pursuant to a SilverStream Support Services Agreement. Any
supplemental software code provided to you as part of the Support Services shall
be considered part of the Software and subject to the terms and conditions of
this Agreement.

7. LIMITATION OF WARRANTIES. You assume responsibility for the selection of the
Software to achieve your intended results and for the installation and use of,
and the results obtained from, the Software. Neither SilverStream nor any of its
suppliers warrants that the functions or features contained in the Software will
meet your requirements or that the operation of the Software will be
uninterrupted or error free.

THE SOFTWARE AND MEDIA ARE BEING PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.
SILVERSTREAM AND ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED,
OR STATUTORY INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES AS TO
RIGHT OF THIRD PARTIES OR NON-INFRINGEMENT. Some jurisdiction do not allow the
exclusion of implied warranties, so the above exclusion may not to you. This
warranty gives you specific legal rights, and you may also have other rights
which vary from jurisdiction to jurisdiction.

8. LIMITATION OF LIABILITY. To the maximum extent permitted by applicable law,
in no event shall SILVERSTREAM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR EXEMPLARY DAMAGES WHATSOEVER (INCLUDING,
WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION,
LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE
OF OR INABILITY TO USE THE SILVERSTREAM OR ITS SUPPLIERS HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. In any case, SilverStream's entire liability
under any provision of this Agreement shall be limited to the amount actually
paid by you for the SilverStream Products, provided however, if you have entered
into a SilverStream Support Services Agreement. SilverStream's entire liability
regarding Support Services shall be governed by the terms of that agreement.
Because some jurisdiction do not allow the exclusion or limitation of liability,
the above limitations may not apply to you.

9. TAXES. You agree to be responsible for and to pay, and to reimburse
SilverStream on request if SilverStream is required to pay, any sales, use, or
other tax (excluding any tax that is based on SilverStream's net income), duty,
or other charge of any kind or nature that is levied or imposed by any
governmental authority on your purchase of the SilverStream Product, the
License, or your use of the Software or Documentation.

10. EXPORT RESTRICTIONS. THIS LICENSE AGREEMENT IS EXPRESSLY MADE SUBJECT TO ANY
LAWS, REGULATIONS, ORDERS OR OTHER RESTRICTIONS ON THE EXPORT FROM THE UNITED
STATES OF AMERICA OF THE SILVERSTREAM PRODUCT (OR COMPONENTS THEREOF) OR OF
INFORMATION ABOUT THE SILVERSTREAM PRODUCT WHICH MAY BE IMPOSED FROM TIME BY THE
GOVERNMENT OF THE UNITED STATES OF AMERICA. NOTWITHSTANDING ANYTHING CONTAINED
IN THIS AGREEMENT TO THE CONTRARY, YOU SHALL NOT EXPORT OR RE-EXPORT, DIRECTLY
OR INDIRECTLY, ANY SILVERSTREAM PRODUCT (OR COMPONENT THEREOF) OR INFORMATION
PERTAINING THERETO TO ANY COUNTRY TO WHICH SUCH EXPORT OR RE-EXPORT IS
RESTRICTED OR PROHIBITED, OR AS TO WHICH SUCH GOVERNMENT OR ANY AGENCY THEREOF
REQUIRES AN EXPORT LICENSE OR OTHER GOVERNMENTAL APPROVAL AT THE TIME OF EXPORT
OR RE-EXPORT WITHOUT FIRST OBTAINING SUCH LICENSE OR APPROVAL.

11. GENERAL. This Agreement is the complete and exclusive statement of the
agreement between SilverStream and you, and this Agreement supersedes any prior
proposal, agreement, or communication, oral or written, pertaining to the
subject matter of this Agreement. This Agreement shall be governed by the laws
of the Commonwealth of Massachusetts and of the United States of America,
excluding (i) its conflicts of law principles, and (ii) the United National
Convention on Contracts for the International Sale of Goods. all questions
concerning the terms and conditions of this Agreement should be directed to
SilverStream in writing addressed to

Confidential                                                               1998
<PAGE>   23
SilverStream Software, Inc., One Burlington Woods Drive, Burlington, MA 01803,
United States.

All disputes arising out of or relating to this Agreement shall be finally
settled by arbitration under the rules of commercial arbitration of the American
Arbitration Association ("Rules"). Both parties shall bear equally the cost of
the arbitration (exclusive of legal fees and expenses, all of which each party
shall bear separately). All decisions of the arbitrator(s) shall be final and
binding on both parties and enforceable in any court of competent jurisdiction.
NOTWITHSTANDING THE FOREGOING, IN THE EVENT OF A BREACH BY A PARTY OF ITS
OBLIGATIONS HEREUNDER, THE NON-BREACHING PARTY MAY SEEK INJUNCTIVE OR OTHER
EQUITABLE RELIEF IN ANY COURT OF COMPETENT JURISDICTION. YOU ACKNOWLEDGE THAT
INFRINGEMENT OR UNAUTHORIZED COPYING WOULD CAUSE IRREPARABLE HARM TO
SILVERSTREAM.

Confidential                                                               1998
<PAGE>   24
                          SOURCE CODE ESCROW AGREEMENT

This Agreement (the "Agreement") is made as of __________, 1999 among
SilverStream Software, Inc. ("Licensor") and Data Securities International, Inc.
("Escrow Agent"), with the respective addresses set forth in Exhibit A attached
hereto, and Licensor's customers who become parties to this Agreement pursuant
to Section 16 below ("Licensees").

1.       Background. Licensor has licensed or will license the Licensed Program
         (as defined below) to each Licensee pursuant to a written software
         license agreement, including any related Source Code license agreements
         (a "License Agreement"). Licensor has agreed to place in escrow the
         Source Code (as defined below) for the Licensed Program, to be released
         to Licensees upon the occurrence of certain events as hereinafter
         described.

2.       Certain Definitions. As used in this Agreement, the following terms
         shall have the following respective meanings:

         (a)      Licensed Program. The computer program(s), consisting of a
                  series of instructions or statements in machine readable,
                  object code form only, licensed to Licensees by Licensor
                  pursuant to License Agreements.

         (b)      Source Code. The version of the source code used by Licensor
                  to generate the Licensed Program, contained on one or more
                  magnetic tapes or other media, together with a print-out of
                  the source code listing.

         (c)      Documentation. Explanatory information, whether in
                  machine-readable form or otherwise, which would assist a
                  software engineer in understanding the structure, purpose and
                  operation of the Source Code.

         (d)      Information. The Source Code and the Documentation.

         (e)      Update Event. The delivery to Licensees of any new release of
                  the Licensed Program or the expiration of twelve months since
                  the most recent Update Event if the Source Code has been
                  modified in the interim.

         (f)      Update Information. All information, including without
                  limitation additional and/or replacement Source Code and
                  Documentation, necessary to bring the Information in escrow
                  prior to an Update Event into compliance with the definition
                  of Information contained in Section 2(d) after the occurrence
                  of such Update Event. The term "Information" shall be deemed
                  to include any such Update Information for the purposes of
                  this Agreement.

         (g)      Impact Event. An Impact Event shall consist of (a) any
                  rejection or termination of a License Agreement or this
                  Agreement by Licensor or its successors or representatives in
                  breach of the provisions of a License Agreement or this
                  Agreement, including in all events any rejection or
                  termination of the License Agreement or any proposal to do so
                  under Title 11 of the United States Code, as now constituted
                  or hereafter amended (the "Bankruptcy Code"), or any other
                  federal or state bankruptcy, insolvency, receivership, or
                  similar law; (b) failure of
<PAGE>   25
                  a trustee, including Licensor as debtor in possession, in any
                  bankruptcy case hereafter filed by or against Licensor either
                  to assume the License Agreement and this Agreement within
                  fifteen (15) days after the filing of the initial bankruptcy
                  petition or to perform the License Agreement and this
                  Agreement within the meaning of Section 365(a)(4)(i) of the
                  Bankruptcy Code; (c) the termination of substantially all of
                  Licensor's ongoing business operations relating to the subject
                  to the License Agreement and this Agreement; and (d) any
                  liquidation of Licensor, or any sale, assignment, or
                  foreclosure of or upon assets that are necessary for the
                  performance by Licensor of its responsibilities under the
                  License Agreement and this Agreement.

3.       Appointment of Escrow Agent. Escrow Agent is hereby appointed and
         accepts appointment to act as escrow agent hereunder.

4.       Fees of Escrow Agent.

         (a)      All fees of Escrow Agent in connection with its duties
                  hereunder shall be paid by and shared equally by Licensor.

         (b)      Escrow Agent's fees for the initial year of service are due in
                  full within sixty (60) days after the execution of this
                  Agreement. Annual renewal fees will be due in full upon
                  receipt of invoice unless otherwise specified by the invoice.
                  Late payments are subject to interest at the rate of one and
                  one-half percent per month (18% per annum) from the due date.

         (c)      Escrow Agent's fees will be specified in its standard fee
                  schedule as modified from time to time. Escrow Agent shall
                  notify Licensor at least ninety (90) days prior to any
                  increase in its fees. For any service not listed on its
                  standard fee schedule, Escrow Agent shall provide a price
                  quotation prior to rendering such service.

5.       Representation and Warranties. Licensor represents and warrants to each
         Licensee as follows:

         (a)      Licensor is the owner of, and holder of all rights in, the
                  Source Code, and has the right to enter into and perform this
                  Agreement, to grant each Licensee the license granted pursuant
                  to Section 10 (a) of this Agreement and to deposit the
                  Information under the terms of this Agreement. Licensor
                  represents and warrants to each Licensee that the Source Code
                  deposited with Escrow Agent will at all times be the source
                  code version of the current release of the licensed Program,
                  as offered to the Licensees from time to time.

         (b)      The Information initially deposited hereunder is (and the
                  Update Information deposited after any Update Event will be)
                  reasonably sufficient to enable a software engineer, skilled
                  in the art of computer programming and without recourse to
                  collateral sources of assistance other than commercially
                  available

                                      -2-
<PAGE>   26
                  computer programs, to independently compile the Licensed
                  Program and to modify the Licensed Program. Licensor further
                  represents and warrants that the Licensed Program does not
                  involve any proprietary languages or programming components
                  that such engineer could not reasonably be expected to
                  understand, except to the extent the Source Code contains
                  sufficient commentary to enable such contractor to understand
                  and use such language or components. Licensor further
                  represents and warrants that the Source Code includes all of
                  the devices, programming, and documentation necessary for the
                  maintenance, use, modification and/or enhancement of the
                  Licensed Program by the Licensees upon release of the Source
                  Code pursuant to this Agreement, except for devices,
                  programming, and documentation commercially available to the
                  Licensees on reasonable terms through readily known sources
                  other than the Licensor.

6.       EXCEPT AS STATED ABOVE, THE LICENSOR DISCLAIMS ALL WARRANTIES, WHETHER
         EXPRESSED OR IMPLIED, WRITTEN OR ORAL, WITH RESPECT TO THE INFORMATION,
         INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
         PURPOSE. IN NO EVENT SHALL LICENSOR BE LIABLE FOR SPECIAL, INCIDENTAL
         OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO LOSS OF
         PROFITS, LOSS OF DATA OR LOSS OF USE DAMAGES, ARISING OUT OF OR WITH
         RESPECT TO THIS AGREEMENT OR THE INFORMATION.

7.       Deposit of Information into Escrow. Within ten (10) days after the
         execution of this Agreement by Licensor and Escrow Agent, Licensor
         shall deliver to Escrow Agent one copy of the Information in one or
         more sealed packages (a "Deposit"), each of which shall be separately
         labeled and accompanied by a separate written list of its contents in
         the form of Exhibit B attached hereto (an "Exhibit B") [See note] [need
         to see]. Thereafter, within ten (10) days after the occurrence of any
         Update Event, Licensor shall deliver one copy of the Update Information
         in a sealed package to Escrow Agent accompanied by an Exhibit B. Each
         Exhibit B shall be signed by Licensor prior to submission to Escrow
         Agent. Upon the delivery of any Update Information to Escrow Agent,
         Licensor may instruct Escrow Agent to return to it any previously
         delivered Information (other than the most recent and one previous
         version of the Information) which is no longer necessary to satisfy
         Licensor's obligations under this Agreement.

8.       Acceptance and Storage of Information.

         (a)      Upon receipt of any Information hereunder, Escrow Agent shall
                  visually match the accompanying Exhibit B to the labels on the
                  Deposit. Escrow Agent shall not be responsible for verifying
                  the contents of the Deposit or validating the accuracy of
                  Licensor's labeling of the Deposit. If Escrow Agent determines
                  that there is a discrepancy between the Exhibit B and the
                  labels on the Deposit, Escrow Agent shall notify Licensor
                  within five (5) days after receipt thereof, and Licensor shall
                  promptly correct such discrepancy. Acceptance of the
                  Information shall occur when Escrow Agent determines that
                  Exhibit B matches the labels on the Deposit.

[Note: The referenced Exhibit B was never attached to this agreement, is not
part of the contract, and therefore has not been filed.]

                                      -3-
<PAGE>   27
                  Upon acceptance, Escrow Agent shall sign Exhibit B and mail
                  copies thereof to Licensor and each Licensee.

         (b)      After acceptance, Escrow Agent shall store and maintain the
                  Information in such an environment or facility as Escrow Agent
                  determines, in its discretion, is suitable for the safekeeping
                  of the Information. Escrow Agent shall not permit any person
                  to have access to the Information other than in accordance
                  with this Agreement, and shall maintain security measures, in
                  accordance with reasonable professional standards, to prevent
                  unauthorized access to the Information. Escrow Agent shall not
                  release Information except in accordance with the provisions
                  of this Agreement.

9.       Inspection of Information. Each Licensee shall have the right at its
         sole expense from time to time during the term of this Agreement, upon
         reasonable notice to Escrow Agent and Licensor, to designate a
         representative to inspect, test and review the Information in the
         presence of a representative of Escrow Agent and a representative of
         Licensor, if Licensor so chooses, during normal business hours for the
         purpose of determining the completeness and adequacy of the
         Information. Such representative shall be an independent accounting or
         consulting firm, which is reasonably acceptable to Licensor. As a
         condition to such inspection, such representative shall execute a
         customary confidentiality agreement in form and substance reasonably
         acceptable to Licensor.

10.      Release and Delivery of Information.

         (a)      A Licensee may request in writing that Escrow Agent deliver
                  the Information to such Licensee upon the occurrence of any of
                  the following events (a "Triggering Event"):

                  (i)      If Licensor materially breaches its support and
                           maintenance obligations for the Licensed Program
                           under any written agreement between Licensor and such
                           Licensee and such breach remains uncured for ninety
                           (90) days after delivery of written notice thereof to
                           Licensor; or

                  (ii)     If Licensor ceases to offer support and maintenance
                           services for the Licensed Program and such cessation
                           continues for ninety (90) days after delivery of
                           written notice thereof to Licensor, unless Licensor
                           shall have made arrangements for the continuation of
                           support and maintenance services for the Licensed
                           Program by another qualified party;

                  (iii)    Any failure by Licensor to deliver to Escrow Agent
                           any required Update Information within sixty (60)
                           days after an Update Event, or, with respect to any
                           Licenses that have License Agreements for Source
                           Code, the failure of Licensor to deliver Update
                           Information to such Licensee within thirty (30) days
                           after an Update Event or the public announcement by
                           the Licensor that it will cease to market or license
                           the Licensed Programs; or

                                      -4-
<PAGE>   28
                  (iv)     The occurrence of an Impact Event.

         (b)      Upon receipt by Escrow Agent of notice from Licensee of a
                  Triggering Event together with the applicable release request
                  fee, Escrow Agent shall promptly deliver a copy of such notice
                  to Licensor. Escrow Agent shall have ten (10) days after
                  delivery of such notice to Licensor, deliver the Information
                  to such Licensee, unless within such ten (10) day period, such
                  Licensee's entitlement to receive the Information under this
                  Agreement shall be resolved by arbitration to Section 15 of
                  this Agreement, and Escrow Agent shall retain possession of
                  the Information pending the final determination by the
                  Arbitration Panel, which determination may be relied upon by
                  Escrow Agent without further inquiry. In the event that
                  Licensor or its successors or representatives rejects or
                  terminates the License Agreement or this Agreement in breach
                  of the provisions thereof or hereof, including as contemplated
                  under Section 365 of the Bankruptcy Code, it is acknowledged
                  that this Agreement contemplates the manner in which Licensee
                  may retain its rights in the Licensed Programs, including
                  associated intellectual property rights, if a Licensee chooses
                  to do so in accordance with Section 365(n) of the Bankruptcy
                  Code.

11.      Possession, Use and Protection of the Information.

         (a)      If the Information is released to a Licensee pursuant to this
                  Agreement, Licensor hereby grants to Licensee a non-exclusive,
                  royalty-free, irrevocable, perpetual, non-assignable license
                  to possess, use, modify, maintain and update the Information
                  consistent with the terms of its License Agreement. Except as
                  set forth in Section 10(b), such Licensee shall not disclose,
                  market, license, sell, distribute, sublicense or in any other
                  manner make the Information available to third parties.

         (b)      Each Licensee acknowledges and agrees that title to the
                  Information shall remain confidential and proprietary to a
                  Licensor. If the Information is released to a Licensee
                  pursuant to this Agreement, the Information shall be received
                  and held by such a Licensee consistent with the terms of its
                  License Agreement. Such Licensee shall limit use of and access
                  to the Information to its employees (or third parties
                  reasonably acceptable to Licensor) as are directly involved in
                  the use, support, modification, enhancement and maintenance of
                  the Licensed Program and who are bound by written agreement to
                  preserve the confidentiality thereof. Such Licensee shall
                  promptly report to Licensor any actual or suspected violation
                  of this Section 10 and shall take all reasonable further steps
                  requested by Licensor to prevent or remedy any such violation.

         (c)      If, following the release of the Information to a Licensee,
                  Licensor subsequently establishes pursuant to Section 15 that
                  the conditions which constituted a Triggering Event no longer
                  exist, such Licensee shall immediately cease use of such
                  Information and return such Information (and all copies
                  thereof) to Escrow Agent together with Exhibit B. Upon Escrow
                  Agent's acceptance of such

                                      -5-
<PAGE>   29
                  Information in accordance with Section 8(a), such Information
                  shall be held in escrow in accordance with this Agreement
                  until another Triggering Event shall have occurred.

12.      Termination.

         (a)      This Agreement shall continue in effect with respect to a
                  Licensee until the termination or expiration of the License
                  Agreement between Licensor and such Licensee unless sooner
                  terminated by the written agreement of Licensor and such
                  Licensee or for non-payment of Escrow Agent's fees pursuant to
                  Section 12(b) below.

         (b)      This Agreement shall have an initial term of one year,
                  commencing on the date set forth above in the first sentence
                  of this Agreement (the "Effective Date"). This Agreement shall
                  automatically be renewed for additional one-year periods upon
                  receipt by Escrow Agent of the specified renewal fees. The
                  initial "Renewal Date" of this Agreement is one year from the
                  Effective Date and in succeeding years is one year from the
                  most recent Renewal Date. In the event that the renewal fees
                  are not received within thirty (30) days prior to the Renewal
                  Date, Escrow Agent shall notify Licensor and each Licensee
                  that this Agreement will expire on the Renewal date unless the
                  renewal fees are paid. If Escrow Agent does not receive the
                  renewal fees by the Renewal Date, this Agreement shall expire
                  on the Renewal Date without further notice and without
                  liability of Escrow Agent to the parties of this Agreement.

         (c)      If this Agreement expires or is otherwise terminated with
                  respect to a Licensee, all duties and obligations of Escrow
                  Agent to such Licensee shall terminate, and if this Agreement
                  expires or is otherwise terminated with respect to all
                  Licensees, all duties and obligations of Escrow Agent or
                  Licensor and all Licensees shall terminate. If Licensor
                  requests the return of the information upon expiration or
                  termination of this Agreement with respect to all Licensees,
                  Escrow Agent shall return the Information to Licensor only
                  after Escrow Agent's outstanding invoices and deposit return
                  fees have been paid. If such fee(s) are not received by Escrow
                  Agent within thirty (30) days after expiration or termination
                  of this Agreement with respect to all Licensees, Escrow Agent
                  shall, at its option, destroy or return the Information to
                  Licensor.

13.      Responsibilities and Liabilities of Escrow Agent. Escrow Agent shall
         not be liable under this Agreement with respect to the condition or
         contents of the Information or for any action taken or omitted in
         compliance with this Agreement in good faith and in the exercise of
         Escrow Agent's own good judgment or in reliance on advise of Escrow
         Agent's counsel or for any other cause unless a court of competent
         jurisdiction finds that Escrow Agent's conduct was (i) willful
         misconduct, (ii) fraudulent, (iii) grossly negligent, (iv) in bad faith
         or (v) in disregard of or contrary to the terms of this Agreement.
         Escrow Agent shall be obligated only for the performance of such duties
         as are specifically set forth in the Agreement and may rely and shall
         be protected by in

                                      -6-
<PAGE>   30
         relying or refraining from acting on any order or instrument reasonably
         and actually believed by it to be genuine and to have been signed or
         presented by the proper party or parties. Escrow Agent shall not be
         responsible for or be required to enforce any of terms or conditions of
         any agreement between Licensor or any Licensee. Escrow Agent shall not
         be responsible or liable in any manner whatsoever for the performance
         by Licensor or any Licensee of their respective obligations under this
         Agreement.

14.      Resignation and Discharge; Successor Escrow Agent.

         (a)      Escrow Agent may resign at any time, effective on such date
                  specified in a written notice of resignation delivered to
                  Licensor and each Licensee at least ninety (90) days prior to
                  such effective date. Escrow Agent may be discharged at any
                  time, with or without cause, by written agreement of Licensor
                  and a majority in number of Licensees, effective upon receipt
                  of written notice of such discharge from Licensor. The
                  resignation or discharge of Escrow Agent shall not affect the
                  right of Escrow Agent to be paid for its services through the
                  date of resignation or discharge.

         (b)      In the event of the resignation or discharge of Escrow Agent,
                  Licensor shall appoint a successor Escrow Agent (who shall be
                  reasonable acceptable to a majority of Licensee), and such
                  successor Escrow Agent shall assume the rights, powers and
                  responsibilities of Escrow Agent hereunder upon its written
                  agreement to act as Escrow Agent hereunder and to become a
                  party hereto.

         (c)      Escrow Agent's obligations hereunder shall terminate upon the
                  effective date of its resignation or discharge, except that it
                  shall continue to hold the Information in accordance with its
                  Agreement until a successor Escrow Agent is appointed, at
                  which time Escrow Agent shall deliver Information to such
                  successor Escrow Agent. If no successor Escrow Agent is
                  appointed within thirty (30) days after the effective date of
                  such resignation or discharge, Escrow Agent shall deliver the
                  Information to the Arbitration Panel pursuant to Section 15,
                  shall give written notice of the same to Licensor and each
                  licensee and shall have no further responsibility with respect
                  thereto.

15.      Indemnification. Licensor and severally, each Licensee release, agree
         to indemnify and hold Escrow Agent harmless against any loss, liability
         or expense incurred by Escrow Agent as a result of any action taken or
         omitted in compliance with this Agreement in good faith and in the
         exercise of Escrow Agent's own good judgment or in reliance on advise
         of Escrow Agent's counsel or for any other cause unless a court of
         competent jurisdiction finds that Escrow Agent's conduct was (i)
         willful misconduct, (ii) fraudulent, (iii) grossly negligent, (iv) in
         bad faith or (v) in disregard of or contrary to the terms of this
         Agreement.

16.      Arbitration. Any dispute regarding the occurrence or non-occurrence of
         a Triggering Event shall be submitted to arbitration before a panel of
         arbitrators selected in accordance with the commercial rules of the
         American Arbitration Association (the "Arbitration

                                      -7-
<PAGE>   31
         Panel"). If the Arbitration Panel determines that a Triggering Event
         has occurred with respect to a Licensee, Escrow Agent shall immediately
         release the Information to such Licensee, provided that if it is
         subsequently determined pursuant to a final adjudication of the dispute
         that a Triggering Event has not occurred, Licensee shall immediately
         cease use of the Information, shall return the Information to Escrow
         Agent, and shall destroy all other copies of the Information, or any
         part thereof, in its possession. If the Arbitration Panel determines
         that a Triggering Event has not occurred, Escrow Agent shall continue
         to hold the Information in accordance with this Agreement. The
         proceedings of the Arbitration Panel will be held, and any
         determination of the Arbitration Panel shall be deemed to have been
         made, in Boston, Massachusetts. All questions of law shall be decided
         in accordance with the laws of the Commonwealth of Massachusetts. All
         questions of law shall be decided in accordance with the laws of the
         Commonwealth of Massachusetts.

17.      Addition of Licensees. Licensor may, in its sole discretion and without
         obtaining the consent of Escrow Agent or any Licensee, add its
         customers as Licensees under this Agreement. Licensor and each such
         customer so added shall execute a Counterpart Signature Page to this
         Agreement substantially in the form of Exhibit C attached hereto, which
         shall be promptly delivered to Escrow Agent. Escrow Agent shall
         acknowledge receipt of such Counterpart Signature Page by signing it
         and returning copies to Licensor and such Licensee, and such Licensee
         shall thereafter be deemed a "Licensee" for all purposes of this
         Agreement.

18.      Notices. All notices required or permitted hereunder shall be given in
         writing and shall be deemed delivered upon (1) delivery by messenger or
         overnight courier service or (ii) three (3) days following the date of
         mailing by registered or certified mail, postage prepaid, addressed to
         Licensor or Escrow Agent at the applicable address set forth on the
         applicable Counterpart Signature Page. Any party may change its address
         by ten (10) days' written notice given to the other party in the manner
         set forth in this Section 17.

19.      Governing Laws. This Agreement is made in and shall be construed in
         accordance with the laws of the Commonwealth of Massachusetts.

20.      No Waiver. No delay or omission by any party in exercising any right
         under this Agreement shall operate as a waiver of that or any other
         right. A waiver or consent given by a party on any one occasion shall
         be effectively only in that instance and shall not be construed as a
         bar or waiver of any right on any other occasion.

21.      Severability. In the event that any provision of this Agreement shall
         be invalid, illegal or otherwise unenforceable, the validity, legality
         and enforceability of the remaining provisions shall in no way be
         affected or impaired thereby.

22.      Successors and Assigns. Neither Licensor nor any Licensee may assign
         this Agreement without the written consent of the other, except that no
         such consent shall be required for an assignment in connection with the
         sale of all or substantially all of a party's business by merger, sale
         of stock, sale of assets or otherwise. Escrow Agent may not assign this

                                      -8-
<PAGE>   32
         Agreement without the written consent of Licensor and a majority number
         of Licensees (including Firepond). Subject to the foregoing, this
         Agreement shall be binding upon and inure to the benefit of the
         parties, their respective executors, administrators, successors and
         assigns.

23.      Amendment. This Agreement may be amended or modified only by a written
         instrument executed by Escrow Agent, Licensor and a majority in number
         of Licensees (including Firepond).

24.      Counterparts. This Agreement may be executed in counterparts, each of
         which shall be deemed an original, but all of which together shall
         constitute but one agreement binding on the parties.

25.      Captions. The captions of the sections of this Agreement are for
         convenience of reference only and in no way define, limit or affect the
         scope or substance of any section of this Agreement.

IN WITNESS WHEREOF, the parties hereto have executed this Agreement as a sealed
instrument as of the day and year set forth above.

                                            SILVERSTREAM SOFTWARE, INC.

                                            By: ____________________________
                                            Title: ___________________________

                                            DATA SECURITIES INTERNATIONAL, INC.

                                            By: ____________________________
                                            Title: ___________________________

                                      -9-
<PAGE>   33
                                    Exhibit A

DESIGNATED REPRESENTATIVES

<TABLE>
<S>                                         <C>
Notice to Licensor:                         Invoices should
Should be addressed to:                     be addressed to:

Licensor: SilverStream Software, Inc.       SilverStream Software, Inc.
Address:  One Burlington Woods              One Burlington Woods
          Suite 200                         Suite 200
          Burlington, MA 01803              Burlington, MA 01803
          Attn: Chief Financial Officer     Attn: Chief Financial Officer

Designated Representative:                  Craig A. Dynes
Telephone                                   781-238-5471
Fax:                                        781-238-5499

Deposits and notices to Escrow Agent        Invoice inquiries and payments
should be addressed to:                     to Escrow Agent should be addressed to:

Escrow Agent:                               Data Securities International, Inc.
Address:                                    101 Cambridge Street
                                            Suite 310
                                            Burlington, MA 01803

Designated Representative:                  ____________________________
Telephone:                                  ____________________________
Fax:                                        ____________________________
</TABLE>

                                      -10-
<PAGE>   34
<TABLE>
<S>                                                        <C>                                    <C>
SILVERSTREAM INDEPENDENT SOFTWARE VENDORS (ISV) PARTNER PROGRAM OVERVIEW                                                     10/1/98

                     Program Benefits                                     SILVER ISV                          STERLING ISV
------------------------------------------------------------------------------------------------------------------------------------
                    FINANCIAL BENEFITS
------------------------------------------------------------------------------------------------------------------------------------
1. PRODUCT PURCHASE OPTIONS
   ISV "authenticated" Master Disk for deployment                             No                      Yes, see discount schedule
   software purchases
------------------------------------------------------------------------------------------------------------------------------------
                BUSINESS DEVELOPMENT BENEFITS
------------------------------------------------------------------------------------------------------------------------------------
1. SOFTWARE
   Access to Evaluation Software Pool (for customer                           NA                                   NA
   evaluations)
   Free "Not-For-Resale" Software (for internal use only)     Group Developer Pack - 5 (GDP-5):  Group Developer Pack - 10 (GDP-10):
                                                                       $[ * * * ] MSRP                      $[ * * * ] MSRP
   NFR Software Updates (with paid program renewal)                           Yes                                  Yes
   Automatic Inclusion in Beta Programs                                       No                                   Yes
   Additional NFR Software (for internal use only)             [ * * * ]% discount (purchased      [ * * * ]% discount (purchased
                                                                      from SilverStream)                   from SilverStream)
------------------------------------------------------------------------------------------------------------------------------------
2. SALES SUPPORT
   ISV Lead Referrals (as available)                                          No                                   Yes
   Joint Sales Presentations with SilverStream Field Sales                    No                                   Yes
   (in new as well as existing accounts)
------------------------------------------------------------------------------------------------------------------------------------
3. TECHNICAL SUPPORT
   Technical Support Level                                                  Level 2                              Level 2
   Free Support Incidents                                                     No                                5 annually
   Discount on Additional Support Incidents                                [ * * * ]%                           [ * * * ]%
   Access to private Support area of SilverStream Web Site                    Yes                                  Yes
   Access to private Partner newsgroup on SilverStream                        No                                   Yes
   Web Site
   Toll-Free Technical Support Hotline                                        No                                 Limited
------------------------------------------------------------------------------------------------------------------------------------
4. TRAINING
   Partner and Product Training
     -  SilverStream University Partner Training            $[ * * * ] for SE track, $[ * * * ]  $[ * * * ] for SE track, $[ * * * ]
                                                             for Application Engineering track    for Application Engineering track
     -  SilverStream Programming Fundamentals Course              At a SilverStream public             At a SilverStream public
                                                                       training center                      training center
   Access to private Training area of SilverStream                            No                                   Yes
   Web Site
------------------------------------------------------------------------------------------------------------------------------------
5. MARKETING SUPPORT
   Private Partner "Micro-Site" in conjunction with                           No                      Limited; at SilverStream's
                                                                                                                discretion
   SilverStream Web Site
   Market Development Funds (subject to advance approval)                     No                      Limited; at SilverStream's
                                                                                                                discretion
   Participation in Trade Shows (as available)                                No                      Limited; at SilverStream's
                                                                                                                discretion
   Access to SilverStream prospect database via bonded                        No                      Limited; at SilverStream's
   mailhouse (for mailings, etc.)                                                                               discretion
   Promotion of Partner Services to other SilverStream                        No                                   Yes
   Partners
   Discounts on CD-based SilverStream demos                                   No                                   Yes
   Free Product Literature                                                    No                   50 SilverStream product brochures
------------------------------------------------------------------------------------------------------------------------------------
                     OTHER BENEFITS
------------------------------------------------------------------------------------------------------------------------------------
1. REFERENCE MATERIALS/COMMUNICATIONS
   SilverStream Partner Manual                                                Yes                                  Yes
   SilverStream Partner Electronic News Bulletins                             Yes                                  Yes
   Discounts to attend SilverStream User Conference                           No                                   Yes
   Free copy of Third-Party SilverStream Reference Books                      No                                   Yes
   (as available)
------------------------------------------------------------------------------------------------------------------------------------
2. INCENTIVE PROGRAMS
   Notification of special product bundles with                               No                                   Yes
   SilverStream Distributors and Co-Marketing Partners
   Participation in Partner Incentive Programs run by                         No                                   Yes
   SilverStream
   Leverage SilverStream Co-Marketing and Co-Selling                          No                                   Yes
   Partners
------------------------------------------------------------------------------------------------------------------------------------
3. AFFILIATION/IDENTIFICATION
   SilverStream On-Line Applications Catalog                                Listing                Listing + Profile + Sterling Logo
   (as appropriate)
   Use of SilverStream Partner logo (according to                             Yes                                  Yes
   published guidelines)
   SilverStream Partner Plaque                                                No                                   Yes
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

[***]     Confidential treatment has been requested for the bracketed portions.
          The confidential redacted portion has been filed separately with the
          Securities and Exchange Commission.
<PAGE>   35

<TABLE>
<S>                                                        <C>                                    <C>

SILVERSTREAM INDEPENDENT SOFTWARE VENDORS (ISV) PARTNER PROGRAM OVERVIEW                                                     10/1/98

------------------------------------------------------------------------------------------------------------------------------------
                      EXHIBIT B
                Program Requirements                                     SILVER ISV                         STERLING ISV
------------------------------------------------------------------------------------------------------------------------------------
                GENERAL REQUIREMENTS
------------------------------------------------------------------------------------------------------------------------------------
1. BUSINESS FOCUS                                          Focus on Fortune 2000 and small        Focus on Fortune 1000 or selected
                                                           businesses                             verticals

------------------------------------------------------------------------------------------------------------------------------------
2. OTHER AFFILIATIONS / CERTIFICATIONS (RECOMMENDED)       Microsoft Site Builder Network,        Microsoft Site Builder Network,
                                                           Certified Professional                 Certified Professional
                                                           Netscape Worldwide Affiliate           Netscape Worldwide Affiliate,
                                                           Lotus Business Partner                 Solution Expert
                                                           (Member/Qualified Levels)              Lotus Business Partner
                                                           JavaSoft Developer                     (Premium Level)
                                                                                                  JavaSoft Developer
                                                                                                  Oracle Developer
                                                                                                  Powersoft PowerChannel
------------------------------------------------------------------------------------------------------------------------------------
             INFRASTRUCTURE REQUIREMENTS
------------------------------------------------------------------------------------------------------------------------------------
1. TRAINING (SILVERSTREAM CERTIFICATION AND AUTHORIZATION) Required:                              Required:
   Individuals become "Certified" by:                      SilverStream Programming Fundamentals  SilverStream Programming
     -  Attending appropriate training course(s)           Course                                 Fundamentals Course
     -  Submitting Certification application                 1 attendee                             2 attendees
     -  Passing Certification exam
   Partner organizations with the appropriate number of    SilverStream University Partner        SilverStream University Partner
   "Certified" individuals become "Authorized"             Training                               Training
   Partner must maintain appropriate number of               1 attendee, Application Engineering    1 attendee, Application
   Certifications in order to maintain Authorization           track                                  Engineering track

   Required number of Certified SilverStream Developers                         1                                  2
------------------------------------------------------------------------------------------------------------------------------------
2. TECHNICAL SUPPORT                                       First-line technical support for       First-line technical support for
                                                           developed applications                 developed applications
                                                                                                  Customer training for developed
                                                                                                  applications
------------------------------------------------------------------------------------------------------------------------------------
3. INTERNET E-MAIL ACCESS                                                   Required                            Required
------------------------------------------------------------------------------------------------------------------------------------
               ENROLLMENT REQUIREMENTS
------------------------------------------------------------------------------------------------------------------------------------
1. Enrollment                                                   Open enrollment; SilverStream        Open enrollment; SilverStream
                                                                     acceptance required                  acceptance required
------------------------------------------------------------------------------------------------------------------------------------
2. DOCUMENTATION
   Initial Enrollment                                      Completed SilverStream Partner         Completed SilverStream Partner
                                                           Application                            Application
                                                           Completed Credit Application           Completed Credit Application
                                                           Signed Partner Agreement               Signed Partner Agreement
                                                           (with appropriate Addenda)             (with appropriate Addenda)
                                                           Copy of State Tax Exemption            Copy of State Tax Exemption
                                                           Certificate                            Certificate
                                                                                                  3 Customer References
                                                                                                  Annual Sales/Business Plan

   Annual Renewal                                          Updated SilverStream Partner           Updated SilverStream Partner
                                                           Application                            Application
                                                                                                  Annual Sales/Business Plan
------------------------------------------------------------------------------------------------------------------------------------
3. FEES
   Initial Enrollment Fee                                                  $[ * * * ]                          $[ * * * ]
   Annual Renewal Fee                                                      $[ * * * ]                          $[ * * * ]
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

[***]     Confidential treatment has been requested for the bracketed portions.
          The confidential redacted portion has been filed separately with the
          Securities and Exchange Commission.
<PAGE>   36
--------------------------------------------------------------------------------
SILVERSTREAM SOFTWARE
ISV PRICING
(ALL PRICES IN U.S. $)
--------------------------------------------------------------------------------
                                    EXHIBIT C
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

ISV POLICIES:

See ISV Contract for details.  Major provisions include:

  1.  ISV must create "bundled product" which embeds Silverstream products, and
       cannot sell Silverstream products separately, nor as components

  2.  Specific ISV territory will be pre-defined as part of ISV Agreement

  3.  ISV must pay a mutually-agreed upon, non refundable pre-paid royalty to
       Silverstream, plus $[***], to be forwarded by Silverstream to RSA

  4.  All ISV Agreements require:
         Monthly sales out reports and royalty payments

         Annual update assurance @ 15% of the most-recent pre-paid royalty
         amount, payable in advance

         A current Support Assurance contract (Level 2) during the entire term
         of the ISV contract

  5.  Contract Term extension is available for ISVs meeting agreement terms (by
       mutual agreement)

--------------------------------------------------------------------------------
--------------------------------------------------------------------------------

-----------------------------------------------------------------------

-----------------------------------------------------------------------
                                                     ISV        MAXIMUM
  PRODUCT        PRODUCT         PRE-PAID       DISCOUNT       CONTRACT
 CATEGORY           CODE          ROYALTY       OFF MSRP           TERM
-----------------------------------------------------------------------

-----------------------------------------------------------------------

     ISV              NA        [ * * * ]      [ * * * ]        5 years

     ISV              NA        [ * * * ]      [ * * * ]         1 year

     ISV              NA        [ * * * ]      [ * * * ]         1 year

     ISV              NA        [ * * * ]      [ * * * ]         1 year

-----------------------------------------------------------------------
-----------------------------------------------------------------------

[***]     Confidential treatment has been requested for the bracketed portions.
          The confidential redacted portion has been filed separately with the
          Securities and Exchange Commission.<PAGE>   1

                                                                   Exhibit 10.15

                        PRODUCTS USE AND GENERAL SERVICES

                                    AGREEMENT

         This Agreement dated as of this 1st day of August, 1994 is entered
into by and between Clear with Computors, Inc., 1983 Premiere Drive, P.O. Box
4459 Mankato, Minnesota, 56002-4459, a corporation of the State of Minnesota,
hereinafter called "CWC", and General Motors Corporation, 3044 West Grand
Boulevard, Detroit, Michigan 48202, a corporation of the State of Delaware,
hereinafter referred to as "GM".

         WHEREAS GM has heretofore acquired the services of CWC in developing
electronic sales and training systems.

         WHEREAS CWC is now willing to develop, and GM is willing to procure, an
electronic sales and training system known as GM PROSPEC and related Products
and Services pursuant to the terms and conditions of this Agreement.

         NOW THEREFORE, in consideration of the premises, and of other good and
valuable consideration, the receipt and sufficiency of which are hereby
acknowledged by CWC and GM, it is hereby agreed as follows:

1.       DEFINITIONS. The following terms shall have the indicated meanings when
         used with initial capital letters in this Agreement or any Statements
         of Work entered into hereunder.

         (a)      "APPLICABLE SPECIFICATIONS" shall mean the functional,
                  performance, operational and compatibility characteristics of
                  the Product(s) as more fully set forth in the Statement of
                  Work.

         (b)      "ACCEPTANCE DATE" shall mean the date when all necessary
                  Documentation has been received, and the Product(s) have
                  successfully completed any relevant "Acceptance Test(s)"
                  conducted pursuant to a Statement of Work.

                                      -1-

<PAGE>   2

         (c)      "ACCEPTANCE TESTS" shall mean the tests developed in
                  accordance with a Statement of Work used to demonstrate that
                  the Products perform in accordance with the Applicable
                  Specifications.

         (d)      "GM PROSPEC" shall mean the GM Sales Assistance Manager
                  Product as more fully described in the Statement of Work.

         (e)      "PRODUCTS" shall mean GM PROSPEC and such other computer
                  programs including, where applicable, object code (including
                  micro-code), source code, Documentation and any refinements,
                  enhancements, modifications, revisions, derivative works,
                  updates or releases related thereto, provided by CWC pursuant
                  to this Agreement.

         (f)      "DOCUMENTATION" shall mean Applicable Specifications, user
                  manuals, training materials, product descriptions, technical
                  manuals and supporting materials, and other printed
                  information relating to the Products, whether fully or
                  partially completed or distributed in print, electronic, or
                  video format, provided by CWC pursuant to this Agreement.

         (g)      "SERVICES" shall include, but not be limited to, consulting,
                  development, installation, training, support and maintenance
                  services, as the case may be, provided or to be provided by
                  CWC as more fully described in a Statement of Work.

         (h)      "STATEMENT(S) OF WORK" shall mean the documents substantially
                  in the format contained in Exhibit 1(h) which are mutually
                  agreed upon by the parties describing the detailed obligations
                  of the parties with respect to a Project.

         (i)      "PROJECT" shall mean an undertaking by CWC to develop a
                  Product(s) for GM.

         (j)      "COMPETITOR OF GM" shall be any entity doing business as a
                  motor vehicle manufacturer, assembler, or distributor anywhere
                  in North America, which entity, if required to report same,
                  would report revenues in any Standard Industrial
                  Classification Industry code or product class code published
                  by the Census Bureau ("SIC Code") in which GM is then
                  reporting revenues in the area of motor vehicle manufacturing
                  and assembly. As of the effective date of this Agreement GM is
                  reporting revenues in the following SIC Codes in the area of

                                      -2-

<PAGE>   3

                  motor vehicle manufacturing and assembly (37111, 37116, 37117,
                  37118, 37119, 5012). Provided that the companies listed on
                  Exhibit 1(j) which are current clients of CWC reporting
                  revenues in SIC Code 37117, 37118, and 37119 shall not be
                  considered Competitors of GM for the medium and heavy duty
                  truck business covered by those SIC codes.

         (k)      "AUTHORIZED PURCHASING PERSONNEL" shall mean the members of
                  GM's Worldwide Purchasing and does not include GM's Project
                  Manager and, with respect to CWC, an executive identified by
                  CWC other than the CWC Project Manager.

         (l)      "PURCHASE ORDER" shall mean an order by GM which includes
                  terms and pricing which have been negotiated by Authorized
                  Purchasing Personnel of GM and CWC and references this
                  Agreement and a Statement of Work, and shall be effective upon
                  execution by a CWC Authorized Purchasing Personnel. "Purchase
                  Order" does not include any preprinted terms not expressly
                  negotiated by the parties and reference to this Agreement on
                  an Purchase Order shall be deemed to delete all standard terms
                  and conditions of GM's purchase order form, if such form is
                  used to transmit an Purchase Order, and all standard terms and
                  conditions found on CWC's acknowledgement form, if such form
                  is used to acknowledge a Purchase Order.

         (m)      "PROPRIETARY INFORMATION" shall mean information that relates
                  to the subject matter of this Agreement (i) which is in
                  written or other tangible form and is clearly and
                  conspicuously marked as confidential and proprietary or its
                  equivalent by the party which provides it to the other party,
                  or (ii) if disclosed in oral, visual or other non-written
                  form, is reduced to writing by the disclosing party and
                  transmitted to the recipient party, clearly and conspicuously
                  marked as confidential and proprietary within thirty (30) days
                  after such disclosure.

         (n)      "ORIGINAL INTENDED PURPOSE" shall mean the use of the
                  Product(s) for the purpose of helping Users learn about, sell
                  and/or buy products manufactured, distributed or sold by GM.

         (o)      "USER(S)" shall mean any GM employee, dealer, dealer
                  salesperson, customer, vendor or supplier who is authorized
                  under this Agreement to use Product(s) and who is operating at
                  retail, wholesale or any other level of distribution and

                                      -3-

<PAGE>   4

                  is marketing, selling and/or buying products manufactured,
                  distributed or sold by GM.

         (p)      "DATA" means product data, algorithms or other product
                  information provided by GM for incorporation into Product(s).

2.       SCOPE OF AGREEMENT AND ORDER OF PRECEDENCE

         (a)      SCOPE OF THIS AGREEMENT. This Agreement embodies the terms and
                  conditions negotiated by the parties which shall apply to each
                  Purchase Order or Statement of Work placed hereunder.

         (b)      ORDER OF PRECEDENCE. The parties intend that the provisions of
                  each Statement of Work and Purchase Order will be consistent
                  with those contained in this Agreement. However, in the event
                  such construction is not possible, the terms and conditions of
                  this Agreement shall prevail over those in the Statement of
                  Work (except where this Agreement has specifically stated that
                  the Statement of Work takes precedence) or Purchase Order and
                  the terms and conditions of a Statement of Work shall prevail
                  over those in a Purchase Order unless the conflicting
                  provision: in a Statement of Work or Purchase Order expressly
                  references the provision herein or in a Statement of Work to
                  be superseded or modified, and unless such Statement of Work
                  or Purchase Order has been signed by both GM and CWC
                  Authorized Purchasing Personnel.

3.       PROVISION OF PRODUCTS AND SERVICES.

         (a)      GENERAL. CWC understands and acknowledges that any GM entity
                  may obtain Products and Services in accordance with this
                  Agreement.

         (b)      TIME AND MATERIALS SERVICES. Subject to a Statement of Work,
                  if available from CWC, GM may obtain on a time and materials
                  basis from CWC certain consulting, development and other
                  Services (excluding maintenance and support Services) agreed
                  upon by the parties in accordance with the following terms and
                  conditions:

                  (i)      GM may specify on a Purchase Order the number and
                           names or skill levels of CWC employees ("Employees")
                           required to perform Services.

                                      -4-

<PAGE>   5

                           In the event GM requests replacement of an Employee
                           or a proposed Employee, CWC shall, within ten (10)
                           working days of receipt of such notification from GM,
                           provide a substitute Employee of sufficient skill,
                           and training to perform the applicable Services. In
                           the event GM requests replacement of any Employee
                           within the first ten (10) days of such Employee's
                           commencement of Services, GM shall not be required to
                           pay for Services provided by such Employee and CWC
                           shall refund to GM all amounts paid for such
                           Employee's Services. If GM otherwise requests
                           replacement of an Employee, GM shall not be required
                           to pay for and shall be entitled to a refund of any
                           sums paid to CWC for such Employee's Services from
                           the date of GM's requested replacement of such
                           Employee.

                  (ii)     CWC shall not replace any Employee, who has been
                           designated as a key Employee by GM ("Key Employee")
                           then currently performing Services without GM's
                           consent until the Statement of Work or Purchase Order
                           pursuant to which such Key Employee is providing
                           Services expires or is terminated. Notwithstanding
                           the foregoing, CWC may replace any Key Employee for
                           reasons relating to the Employee's termination with
                           CWC, promotion, illness, death, or causes beyond
                           CWC's control.

                  (iii)    GM shall reimburse CWC for the reasonable direct
                           expenses (excluding overhead and fringe benefits) of
                           its Employees incurred in the performance of Services
                           if requested in advance and approved by GM. Expenses
                           related to travel, lodging, and meals shall be
                           reimbursed in accordance with GM's guidelines for its
                           own employees, as set forth in Exhibit 3(b)(iii) [See
                           Note].

                  (iv)     CWC shall maintain records, for a period of three (3)
                           years following the performance of time and materials
                           Services, which adequately substantiate the
                           applicability and accuracy of charges for such
                           Services and related expenses to GM and shall, upon
                           receipt of reasonable advance notice from GM, produce
                           such records for audit by GM.

                  (v)      Purchase Orders for Services provided or to be
                           provided under this Section may be canceled with a
                           thirty (30) day notice without charge or penalty,
                           upon written notice to CWC.

[Note: The referenced exhibit was never attached to this agreement, is not part
       of this contract, and therefore has not been filed with this exhibit.]

                                      -5-

<PAGE>   6

         (c)      SERVICES IN GENERAL. In connection with the performance of any
                  Services pursuant to this Agreement:

                  (i)      CWC warrants and agrees that Employees shall have
                           sufficient skill, knowledge, and training to perform
                           the Services and that the Services shall be performed
                           in a professional and workmanlike manner in
                           accordance with the highest reasonable commercially
                           applicable standards of the computer software
                           development industry.

                  (ii)     Employees performing Services in the United States
                           must be United States citizens or lawfully admitted
                           in the United States for permanent residence or
                           lawfully admitted in the United States holding a visa
                           authorizing the performance of Services on behalf of
                           CWC.

                  (iii)    CWC shall require all persons providing Services on
                           behalf of CWC, when at a GM location, to comply with
                           all applicable regulations and policies of GM
                           including, but not limited to, security regulations.

                  (iv)     CWC shall provide for and pay the compensation and
                           other benefits of Employees including, but not
                           limited to, salary, health, accident and workers'
                           compensation benefits and shall pay all taxes and
                           contributions which an employer is required to pay
                           relating to the employment of employees.

         (d)      TIME OF PERFORMANCE. To the extent provided in a Statement of
                  Work, time is hereby expressly made of the essence with
                  respect to the specific items so provided for in the Statement
                  of Work. Therefore, to the extent necessary with respect to a
                  specific project, GM and CWC shall consider the use of
                  liquidated damages to help ensure timely performance.

4.       PROJECT MANAGEMENT. For each Project, CWC and GM shall each designate a
         project manager (the "Project Managers") who shall have the
         responsibilities set forth herein and otherwise agreed upon by the
         parties in the Statement of Work. Each Project Manager shall be
         responsible for providing timely management decisions as required or
         requested relating to the Project. The CWC Project Manager shall
         provide to the GM Project Manager a written report of the status of the
         Project as set forth in the

                                      -6-

<PAGE>   7

         Statement of Work. GM may also designate Divisional Representatives to
         work with CWC on a specific Project.

5.       APPROVAL OF DELIVERABLES. The CWC Project Manager shall submit each
         item or task to be performed by CWC which must be approved by GM or
         performed to the satisfaction of GM ("Deliverable") to the GM Project
         Manager on or before the mutually agreed delivery date. within the time
         frame mutually agreed upon by the parties in the Statement Of work, GM
         shall approve or disapprove the Deliverable by providing written notice
         to CWC. Any disapproval shall describe the ways in which the
         Deliverable is unacceptable to GM and what corrections or improvements
         are required by GM. CWC shall resubmit the Deliverable to GM for
         approval as set forth herein, modified in accordance with GM's
         directions, within the mutually established cure period. GM may extend
         the period of time for resubmission of the Deliverable if CWC submits a
         written request setting forth the specific reasons why CWC cannot
         comply with the requirements together with a schedule of when CWC will
         be able to resubmit the Deliverable. The parties agree that in order to
         expedite the approval process, CWC may submit draft versions of a
         Deliverable prior to the required date for the informal comment of the
         GM Project Manager and any other relevant GM personnel. By approving a
         Deliverable, GM represents only that it has reviewed the Deliverable
         and detected no errors or omissions sufficient enough to warrant the
         withholding or denial of payment, if any, for such Deliverable. GM's
         approval of a Deliverable does not discharge CWC's obligation to
         provide a completed Product that as a whole conforms to the Applicable
         Specifications.

6.       ACCEPTANCE OF PRODUCT(S).

         (a)      DELIVERY AND INSTALLATION. Immediately upon the completion of
                  each phase of a Project excluding maintenance services
                  enumerated and described in the Statements of Work, CWC shall
                  deliver the Product(s) and/or deliver all Documentation and
                  other materials required to be provided under such phase
                  including the Program Report provided for in Section 4
                  hereof). CWC shall notify GM when products are ready for
                  testing by GM.

         (b)      ACCEPTANCE TESTS. Within the time frame as set forth in the
                  Statement of Work after receipt of such notice, GM shall
                  perform the Acceptance Tests of the Product(s). In addition,
                  if applicable, upon completion of final phase of a Project,
                  the Acceptance Tests shall be performed on all products
                  comprising a

                                      -7-

<PAGE>   8

                  Project as a whole in order to determine whether the
                  integration of the Product(s) and any necessary equipment
                  meets the Applicable Specifications and Acceptance Test
                  completion criteria for the Project set forth in the Statement
                  of Work and operates with internal consistency. If the
                  Products fail to meet any applicable Acceptance Tests, GM
                  shall forthwith notify CWC, and CWC shall, within the time
                  period set forth in the Statement of Work hereto, modify or
                  improve the Product(s) delivered to GM to ensure that the
                  Product(s) and the Project as a whole meet the Acceptance
                  Tests. GM shall thereafter have an additional test period of
                  equal duration to reconduct the Acceptance Tests. After a
                  reasonable number of acceptance tests failure of the
                  Product(s) to meet the aforesaid specifications and
                  performance standards after the additional set of Acceptance
                  Tests shall constitute a default by CWC under Section 14
                  hereof.

         (c)      ACCEPTANCE. GM shall notify CWC upon the Acceptance Date which
                  shall constitute Acceptance of the Products.

7.       CHARGES, PRICES, AND FEES FOR PRODUCTS AND SERVICES.

         (a)      DETERMINATION. Charges, prices, and fees ("Charges") and
                  discounts, if any, for Products and Services related to each
                  Project shall be determined as set forth in the applicable
                  Statement of Work, in a Purchase Order, or as otherwise agreed
                  upon by the parties, unless modified as set forth herein, in
                  no event shall Charges exceed CWC's then current established
                  Charges.

         (b)      MODIFICATION TO CHARGES. Except as otherwise provided in the
                  Statement of Work, CWC shall provide to GM at least sixty (60)
                  days' prior written notice of a change in an established
                  Charge for Products or Services.

                  (i)      Except as otherwise set forth herein, any increase in
                           a Charge 9a) shall not occur during the first twelve
                           (12) months of this Agreement, during the term of the
                           applicable Purchase Order or during the specified
                           period for performance of Services, whichever period
                           is longer, or occur more than once annually
                           thereafter, and (b) shall not exceed the percent
                           increase in the Consumer Price Index, U.S. city
                           Average, All Items published by the Bureau of Labor
                           Statistics of the United States

                                      -8-

<PAGE>   9

                           Department of Labor "CPI" during the most recent
                           calendar year for which the CPI is available.

                  (ii)     All Purchase Orders issued by GM prior to the end of
                           the required notice period will be honored at the
                           then current Charges so long as the scheduled
                           delivery date of the applicable Products or Services
                           is within ninety (90) days after the effective date
                           of the increase.

         If CWC's established Charge on the scheduled delivery date is lower
         than the established Charge for such Product or Service stated in the
         applicable Purchase Order, then GM shall be entitled to obtain such
         Product or Service at such lower Charge, less any applicable discount.

         (c)      PAYMENT. Payment by GM of the purchase price of Products or
                  Services for each Project shall be made to CWC in accordance
                  with the applicable Statement of Work. Provided, however, that
                  all payments for Product development Services shall be made to
                  CWC only upon successful completion of milestones and/or
                  deliverables for a Project, unless the GM Authorized
                  Purchasing Personnel specifically agrees otherwise. Payment
                  terms are Net 25th Prox. and payment will be made by
                  Electronic Data Interchange to the extent CWC qualifies for
                  such in accordance with GM" established policies and
                  procedures.

         (d)      INVOICES. A "correct" invoice shall contain (i) CWC's name and
                  invoice date, (ii) the specific Purchase Order number, (iii)
                  description, price, and quantity of the Products or Services
                  actually delivered or rendered, (iv) credits (if applicable),
                  (v) name (where applicable), title, phone number, and complete
                  mailing address of responsible official to whom payment is to
                  be sent. A correct invoice must be submitted to the
                  appropriate invoice address listed on the Purchase Order.

         (e)      TAXES. Unless GM provides CWC with a valid tax exemption
                  number or as otherwise provided herein, GM shall pay directly
                  or reimburse CWC for all taxes, assessments, permits, and
                  fees, however designated, which are levied upon this Agreement
                  or the Products and Services, or their use, excluding
                  franchise taxes and taxes based upon CWC's income.

                                      -9-

<PAGE>   10

         (f)      RIGHT TO AUDIT. CWC hereby grants to the GM Audit Staff or
                  independent Auditors a right to audit direct labor hours and
                  expenses related to work authorized under this Agreement. CWC
                  shall maintain a separate account which shall be subject to
                  such audit by GM at any time during the progress of work and
                  after completion of work upon two (2) business days notice.
                  CWC further agrees to maintain the records in a manner to
                  facilitate an audit and agrees that such audit may be used as
                  a basis for settlement of charges for work authorized under
                  this Agreement.

8.       PROVISION OF MOST FAVORABLE TERMS. Except as otherwise agreed in a
         Statement of Work or in a fixed price contract, CWC warrants and agrees
         that each of the Charges, terms, warranties, or benefits granted to GM
         pursuant to this Agreement or in any Purchase Order are comparable to
         or better than the equivalent Change, term, warranty, or benefit being
         offered by CWC to any customer of CWC for similar services under
         similar conditions. If CWC shall enter into arrangements with any
         customer of CWC (except the United States Government) providing for
         such similar more favorable Charges, terms, warranties, or benefits,
         then this Agreement or the applicable Purchase Order or Statement of
         Work shall thereupon be deemed amended to incorporate the more
         favorable Charges, terms, warranties, or benefits and CWC shall
         immediately notify GM of such more favorable Charges, terms,
         warranties, or benefits.

9.       CHANGE ORDERS.

         (a)      CHANGE REQUESTS. The GM Project Manager shall immediately
                  notify the CWC Project Manager in writing of changes that will
                  expand or reduce the scope of a Purchase Order or alter the
                  Applicable Specifications. CWC Authorized Purchasing Personnel
                  shall notify GM Authorized Purchasing Personnel in writing as
                  soon as practicable of technical problems/events/new
                  information/program changes that could result in an increase
                  or decrease in costs or dates. A log of such change requests
                  is to be maintained by the CWC Project Manager and the GM
                  Project Manager.

         (b)      IMPLEMENTING CHANGES. If GM and CWC desire to make such
                  changes described above, CWC Authorized Purchasing Personnel
                  will document the change and provide a written proposal for
                  incorporating the change with supporting information to the GM
                  Authorized Purchasing Personnel for

                                      -10-

<PAGE>   11

                  consideration. Approval of both GM and CWC Authorized
                  Purchasing Personnel must be obtained in writing in order to
                  implement the changes necessitating the changes in costs,
                  changes in schedules, or changes to Deliverables. The
                  Statement of Work will be amended by GM and CWC Authorized
                  Purchasing Personnel to reflect the agreed upon changes. No
                  agreements or actions communicated during a technical contact
                  shall change the responsibilities, cost, schedules, or
                  requirements of the Statement of Work to either party, unless
                  reduced in writing and signed by both GM and CWC Authorized
                  Purchasing Personnel.

10.      NONCOMPETITION. During the performance of this Agreement, CWC agrees
         not to perform any Services or provide any Product(s), directly or
         indirectly through third parties, for any Competitor of GM, unless
         bidding for Products or Services against other suppliers who are not so
         constrained.

11.      LICENSE OF PRODUCT(S); OWNERSHIP OF DOCUMENTATION.

         (a)      Upon Acceptance of the Product(s) by GM, CWC will grant to GM
                  an exclusive, perpetual, irrevocable, non-transferable,
                  worldwide, royalty free, paid-up, license to use, modify or
                  permit others to do so, and create derivative works for GM to
                  use but only for the Original Intended Purpose under any
                  patents, copyrights, or other proprietary rights of CWC.

         (b)      GM acknowledges and agrees that the Product(s) shall be and
                  remain the property of CWC and that this Agreement grants GM
                  no title or rights of ownership in the Products except as set
                  forth herein. GM further agrees that selected subroutines and
                  modules contained within the Products are, and will continue
                  to be, used by other CWC customers, and said subroutines and
                  modules shall be considered nonexclusive to GM.

         (c)      Transfer of Products. The rights and license granted to GM
                  hereunder may not be assigned, subleased, sold, offered for
                  sale, disposed of, encumbered or mortgaged, except in the
                  event that CWC shall cease directly licensing Users, in which
                  case CWC hereby grants to GM the right to sublicense the
                  executable version of the Products to Users pursuant to the
                  terms and conditions attached hereto as Exhibit 11(c) [See
                  Note]; provided that each User signs such agreement prior to
                  their receipt of the Product.

                                      -11-

                  [Note: The referenced exhibit was never attached to this
                  agreement, is not part of the contract and therefore has not
                  been filed with this exhibit.]

<PAGE>   12

         (d)      Overseas Use. Ninety (90) days before the distribution of the
                  Products in any non-U.S. country, GM shall notify CWC so that
                  CWC can (i) approve of distributing the Products in the
                  non-U.S. country and (ii) obtain review if appropriate by
                  counsel in the non-U.S.country of this Agreement or the
                  applicable Statement of Work.

                  CWC may require changes in this Agreement or the applicable
                  Statement of Work from time to time or with respect to use in
                  a particular country.

(e)      Provision of Source Code.

         (i)      Within thirty (30) days of the Acceptance Date for a Product,
                  CWC shall place with the GM Legal Staff one complete set of
                  source code with associated documentation for the Product
                  ("Source Materials"). The Source Materials shall include
                  machine-readable, high level language code for the Product, as
                  well as machine-readable listings, tables and references
                  required to use the high level language code and shall be in
                  the form of 3 1/2 inch floppy disks. CWC represents and
                  warrants to GM that:

                  (1)      the Source Materials constitute the source code and
                           documentation for the Product licensed to GM pursuant
                           to this Agreement or a Statement of Work; and

                  (2)      the Source Materials are in a form suitable for
                           reproduction by computer and/or photocopy equipment,
                           and consist of a full source language statement of
                           the program or programs comprising the Product and
                           complete program maintenance documentation, including
                           all flow charts, schematics and annotations which
                           comprise the precoding detailed design
                           specifications, and all other material necessary to
                           allow a reasonably skilled third party programmer or
                           analyst to maintain or enhance the Product without
                           the help of any other person or reference to any
                           other material. The Source Materials shall be
                           delivered under seal for safekeeping to the GM Legal
                           Staff at P.O. Box 33122, New Center One Building,
                           3031 West Grand Boulevard, Detroit, Michigan 48232.
                           Source Materials shall not

                                      -12-

<PAGE>   13

                           be made available to anyone outside the GM Legal
                           Staff unless and until the occurrence of a Triggering
                           Event (as defined below). CWC agrees to update and
                           maintain the Source Materials held in safekeeping to
                           reflect all changes made thereto through maintenance,
                           enhancements, revisions or otherwise. All such
                           changes to the Source Materials shall also be
                           delivered in the required form to the GM Legal Staff
                           under seal.

         (ii)     GM may break the seal and use the Source Materials five (5)
                  days after written notice to CWC that the GM Legal Staff has
                  made a finding that one of the following "Triggering Events"
                  has occurred:

                  (1)      it has established by clear and convincing evidence
                           that CWC is unable to meet its material obligations
                           to develop and/or maintain the Product(s) under any
                           Statement of Work for a running period of thirty (30)
                           days after notice to CWC in writing.

                  (2)      CWC has been declared bankrupt, has voluntarily
                           petitioned a court for relief under any bankruptcy
                           laws, has been declared insolvent, has made an
                           assignment for the benefit of creditors, suffers or
                           permits the appointment of a receiver for its
                           business or assets, becomes subject to any proceeding
                           under any bankruptcy or insolvency law, whether
                           domestic or foreign, or has wound up or liquidated
                           its business voluntarily or otherwise and GM has
                           compelling reasons to believe that such event(s) will
                           cause CWC to fail to meet its obligations under this
                           Agreement or a Statement of Work in the foreseeable
                           future.

                  (3)      after the applicable period of time identified in a
                           Statement of Work, under which GM has contracted for
                           CWC to provide maintenance, GM decides to use a party
                           other than CWC to maintain the Product. In such
                           event, CWC shall have the right of last refusal to
                           match any lower bids received by GM for such
                           maintenance services.

                  (4)      the sale, assignment, or other transfer by CWC,
                           without the prior written consent of GM, of such of
                           CWC's rights in the Product

                                      -13-

<PAGE>   14

                           as would prevent CWC from the discharge of its
                           obligations with respect to the performance of the
                           Product under the Statement of Work; or

                  (5)      the termination of this Agreement or the applicable
                           Statement of Work for the Product by GM for CWC's
                           material default. In the event that CWC shall contest
                           any such finding by the GM Legal Staff, GM shall
                           nevertheless have the use of the Source Materials as
                           permitted herein, and the matter shall be immediately
                           submitted to the dispute resolution procedures
                           identified in Section 14 of this Agreement.

         (iii)    GM shall retain a copy of the Source Materials as they existed
                  when unsealed and shall use a copy of the Source Materials
                  only to complete or maintain such Product as may be defined in
                  an applicable Statement of Work or to cause such Product to be
                  completed or maintained by a third party. In the event GM
                  causes a third party to use the Source Materials, GM shall
                  cause such third party to agree in writing that the Source
                  Materials shall be maintained in confidence in accordance with
                  the confidentiality provisions of this Agreement and shall be
                  used only for the Original intended purpose. If GM uses the
                  Source Materials or causes a third party to complete or
                  maintain any Product, unless otherwise determined during
                  dispute resolution proceedings requested by GM, CWC is
                  relieved of all warranties, liabilities and indemnification
                  provisions of this Agreement with respect to the Product to
                  the extent such modifications are the cause of a warranty
                  defect or infringement claim.

         (iv)     Following release of the Source Materials as permitted above,
                  GM shall seal the Source Materials as they existed when
                  unsealed and as they exist after any modifications reflecting
                  the permitted use and return them to the GM Legal Staff, where
                  they shall be secured until dispute resolution proceedings, if
                  any, shall determine the further use, if any, of the Source
                  Materials.

12.      WARRANTIES. CWC hereby represents and warrants that:

                                      -14-

<PAGE>   15

         (a)      CWC has not entered into agreements or commitments which are
                  inconsistent with or conflict with the rights granted to GM
                  herein;

         (b)      Except for any security interest established by GM herein, the
                  Products shall be free and clear of all liens and
                  encumbrances, and GM shall be entitled to use the Products
                  without disturbance;

         (c)      Except as provided for in the Statement of Work, all Products
                  shall comply with all applicable provisions of standards or
                  draft standards issued by the international Standards
                  Organization (ISO);

         (d)      Each Product (i) shall be free from defects in manufacture,
                  materials, and design, (ii) shall be manufactured in a good
                  and workmanlike manner using a skilled staff fully qualified
                  to perform their respective duties, and (iii) shall function
                  properly under ordinary use and operate in conformance with
                  its Applicable Specifications and Documentation or CWC shall
                  repair or replace the defective Product at no charge to GM
                  during any period when GM is making maintenance payments to
                  CWC.

         (e)      Where applicable as indicated in a Statement of Work, the
                  Products are, and shall continue to be, data, program, and
                  upward compatible with any other Products available or to be
                  available from CWC so that data files created for a Product
                  can be utilized without adaptation of the other Products and
                  so that programs written for Products will operate on the
                  other Products and not result in the need for alteration,
                  emulation, or the loss of efficiency. Where applicable, as
                  indicted in a Statement of Work each Product is, and shall
                  continue t be, compatible with other Products provided by CWC
                  and each Product contained within a Project shall be fully
                  integrated, compatible, and operable with all other Products
                  contained within the Project. CWC shall provide to GM at least
                  ninety (90) days prior written notice to discontinue any
                  Product. If the course of the evolution of the technology,
                  conditions outside CWC's control limit CWC from compliance
                  with the condition, GM will release CWC from its
                  responsibility to meet this provision.

                  THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES WHETHER
                  EXPRESSED, IMPLIED OR STATUTORY INCLUDING IMPLIED WARRANTIES
                  OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

                                      -15-

<PAGE>   16

13.      INDEMNIFICATION

         (a)      Proprietary Rights Indemnification. If notified promptly in
                  writing of any judicial action brought against GM based on an
                  allegation that GM's use of the Products infringes any patent,
                  copyright, trademark, mask work or any rights of a third party
                  or constitutes misuse or misappropriation of a trade secret
                  (Infringement), CWC will defend such action at its expense and
                  will pay the costs and damages awarded in any such action or
                  the cost of settling such action. CWC shall have sole control
                  of the defense of any such action and all negotiations for its
                  settlement or compromise. If notified promptly in writing of
                  any informal claim (other than a judicial action) brought
                  against GM based on an allegation that GM's use of the
                  Products constitute Infringement, CWC will pay the costs
                  associated with resolving such claim and will pay the
                  settlement amount (if any), provided that CWC shall have sole
                  control of the resolution of any such claim and all
                  negotiations for its settlement. In the event a final
                  injunction shall be obtained against GM's use of the Products
                  by reason of infringement, or in CWC'

                  (i)      procure for GM the right to continue to use the
                           Products as contemplated hereunder, or

                  (ii)     replace or modify the Products to make its use
                           hereunder non-infringing while being capable of
                           performing the same function. If neither option as
                           reasonably available to CWC, then the applicable
                           Purchase Order or relevant part of such Purchase
                           Order may be terminated at the option of either party
                           hereto without further obligation or liability other
                           than as provided in Section 16 hereof, except as
                           follows: (i) Periodic Payment License, CWC shall
                           promptly refund to GM a monthly prorated amount of
                           the prepaid fees for the unexplored portion of the
                           applicable payment period; (ii) Lump Sum Payment
                           License. CWC shall promptly refund to GM a sum equal
                           to one thirty-sixth (1/36) or extension, if
                           applicable, of the lump sum fee paid for each month
                           remaining of a three (3) year period beginning from
                           the Acceptance Date of the Products by GM, plus a pro
                           rata amount of the prepaid charges for services for
                           the period then in effect, if any, paid by GM.

                                      -16-

<PAGE>   17

                           GM shall have the right to participate in the defense
                           of any such claim at its own expense through counsel
                           of its choice.

                           CWC will not indemnify GM, however, if the claim of
                           infringement is caused by (1) GM's misuse or
                           modification of the Products, (2) GM's failure to use
                           corrections or enhancements made available by CW, (3)
                           GM's use of the Product in combination with any
                           product or information not owned or developed by CWC,
                           (4) GM's distribution, marketing or use for the
                           benefit of third parties other than Users of the
                           Product; or Data.

         (b)      If notified promptly in writing of any judicial action brought
                  against CWC based on al allegation that CWC's use of the Data
                  infringes any patent, copyright, trademark, mask work or any
                  rights of a third party or constitutes misuse or
                  misappropriation of a trade secret (infringement), GM will
                  defend such action at its expense and will pay the costs and
                  damages awarded in any such action or the cost of settling
                  such action. GM shall have sole control of the defense of any
                  such action and all negotiations for its settlement or
                  compromise.

         (c)      Cross Indemnification. While at the facilities of the other
                  party, in the event any act or omission of a party or its
                  employees, servants, agents, or representatives causes or
                  results in (i) loss, damage to or destruction of property of
                  the other party or third parties, and/or (ii) death or injury
                  to persons including, but not limited to, employees or
                  invitees of either party, then such party shall indemnify,
                  defend, and hold the other party harmless from and against any
                  and all claims, actions, damages, demands, liabilities, costs,
                  and expenses, including reasonable attorneys' fees and
                  expenses, resulting therefrom. The indemnifying party shall
                  pay or reimburse the other party promptly for all such loss,
                  damage, destruction, death, or injury.

14.      DISPUTE AND TERMINATION.

         (a)      NEGOTIATIONS OF DISPUTES. In the event of any dispute or
                  disagreement between GM and CWC to the Agreement with respect
                  to the interpretation of any provision of the Agreement or the
                  performance of CWC or GM under the Agreement, upon the written
                  request of either party, the applicable GM and CWC Project
                  Managers, or a designated representative of either of them,
                  will meet for the purpose of resolving such dispute or
                  negotiating an adjustment or

                                      -17-

<PAGE>   18

                  modification to such provision of the Agreement. The GM and
                  CWC Project Managers or designated representatives shall meet
                  as often as the parties reasonably deem necessary in order to
                  furnish to the other all information with respect to the
                  matter in issue which the parties believe to be appropriate
                  and germane in connection with its resolution. The GM and CWC
                  Project Managers or designated representatives will discuss
                  the problem and negotiate in good faith without the necessity
                  of any formal proceeding relating thereto. During the course
                  of such negotiation, all reasonable requests made by one party
                  to the other for information will be honored in order that
                  each of the parties may be fully advised in the premises. The
                  specific format for such discussion will be left to the
                  discretion of the GM and CWC Project Managers or designated
                  representatives but may include the preparation of agreed upon
                  statements of fact or written statements of position furnished
                  to the other party.

         (b)      RESOLUTION OF DISPUTES. Any dispute relating to the Agreement
                  which cannot be resolved by the respective GM and CWC Project
                  Managers or their designated representatives within thirty
                  (30) days of a written notice of such a dispute from one party
                  to the other party will be referred to the GM Director of
                  Dealer Communications and Systems and CWC President or their
                  designees for resolution within an additional thirty (30) day
                  period.

         (c)      TERMINATION. After exhausting the dispute resolution
                  procedures set forth above, either party shall have the right
                  to terminate this Agreement as follows:

                  (i)      In the event CWC materially defaults in the
                           performance of a Project and fails to cure or ails to
                           make substantial progress to cure such default within
                           the sixty (60) day time period set forth in Section
                           14.(b) above for dispute resolutions, GM may, in its
                           sole discretion, elect to:

                           (1)      terminate the Project, return to CWC all
                                    Documentation and receive a pro-rata refund
                                    from CWC of all amounts paid to CWC with
                                    respect to the Project.

                           (2)      extend the time for CWC performance at no
                                    additional charge to GM;

                                      -18-

<PAGE>   19

                           (3)      continue development itself or in
                                    conjunction with a third party. In the event
                                    GM elects to continue development itself or
                                    utilizing a third party, CWC shall provide
                                    to GM all Documentation or other CWC
                                    Proprietary Information reasonably required
                                    to complete such development to include
                                    appropriate updates to the Source Materials
                                    provided under Section 11(e). GM agrees that
                                    any third parties pursuing such development
                                    with GM shall agree in writing to comply
                                    with the Restrictions on Use, and
                                    Confidentiality obligations set forth in
                                    Section 16 of this Agreement to protect
                                    CWC's Proprietary Information. GM agrees and
                                    any such third parties shall agree in
                                    writing that they may use the information
                                    only for the Original Intended Purpose and
                                    as necessary in order to complete the
                                    Project but for no other development beyond
                                    the specific Project.

                                    Upon any such termination under this Section
                                    GM shall also be entitled to recover
                                    reprocurement costs from CWC in excess of
                                    amounts payable to CWC under this Agreement.

                  (ii)     CWC shall have the right to terminate this Agreement
                           if GM commits any material breach of this Agreement
                           and fails to remedy or make substantial progress in
                           remedy such breach within the sixty (60) day time
                           period set forth in Section 14(b) above for dispute
                           resolution.

15.      MAINTENANCE AND SUPPORT

         (a)      Mandatory Support Services. Except as otherwise set forth in
                  the Statement of Work, CWC shall provide the following support
                  Services and Products:

                  (i)      Improvements. Improvements in the Products (which
                           shall mean any additions or modifications made by CWC
                           to or in the Products at any time after the
                           Acceptance Date) which will improve the efficiency
                           and effectiveness of this basic program function(s)
                           described in the Purchase Order and which do not
                           change such function or create one (1) or more new
                           functions, shall be furnished to GM at no charge.

                                      -19-

<PAGE>   20

                  (ii)     Program Changes. If, at any time after the Acceptance
                           Date, CWC shall develop any changes in the Products
                           which change the basic program functions of the
                           Products or add one (1) or more new functions, GM
                           shall have the right to obtain such program changes
                           at the lesser of (i) CWC's standard prices then in
                           effect for installing such changes, or (ii) the
                           difference between the then current price of the
                           Products including such changes and the applicable
                           fees and charges for the Products reflected herein.

         (b)      Additional Support Services. AT GM's request, CWC shall
                  provide additional support Services for the Products as set
                  forth in a Statement of Work;

         (c)      If for any reason GM decides to have maintenance and support
                  services performed by a third party, CWC shall have the right
                  of last refusal to match any third party proposal for
                  maintenance and other services.

16.      RESTRICTION ON USE CONFIDENTIALITY

         (a)      This Agreement, the Products, GM pricing data, competitive
                  pricing data, and all other information exchanged by the
                  parties under this Agreement, specifically identified in
                  writing as confidential and proprietary or its equivalent and
                  transmitted by either party to the other shall be maintained
                  in confidence by the receiving party and the receiving party
                  shall use the Products and such information only as authorized
                  by this Agreement and for no other purpose. CWC and GM agree
                  to take reasonable precautions to protect against unauthorized
                  disclosure of the Products and such information to third
                  parties other than Users.

         (b)      Neither CWC nor GM shall be obligated to maintain any
                  information received from the other party as confidential and
                  refrain from use, if the information:

                  (i)      becomes publicly known through no fault of the
                           receiving party;

                  (ii)     is learned by the receiving party from a third party
                           entitled to disclose it;

                                      -20-

<PAGE>   21

                  (iii)    is already known by the receiving party prior to
                           obtaining the information from the disclosing party;

                  (iv)     is independently developed by the receiving party
                           without utilization of the information of the
                           disclosing party;

                  (v)      is or becomes available on an unrestricted basis to a
                           third party from the disclosing party or from someone
                           acting under its control; or

                  (vi)     is required to be disclosed under an order created by
                           a court or government agency, provided that prior
                           written notification of the order and opportunity to
                           oppose the order is provided to the owner of the
                           information to be disclosed.

         (c)      GM shall cooperate with CWC to help ensure that each User
                  upholds the confidentiality and use requirements imposed upon
                  them through the agreement set forth in Exhibit 11(c); GM
                  agrees to notify CWC immediately after gaining knowledge of
                  the possession, use, disclosure or reproduction of the
                  Products by any party not authorized reproduction and to
                  cooperate with CWC and its representatives in any
                  investigation of and litigation against such user.

17.      NOTICES. Except as otherwise specifically provided for herein, all
         notices required or permitted to be given by either party under or in
         connection with this Agreement shall be in writing and shall be deemed
         duly given when personally delivered or sent by registered or certified
         mail, return receipt requested, postage prepaid, or by prepaid
         recognized overnight delivery service, or if confirmed by letter, by
         facsimile, or by cable, to the other party at the address set forth in
         Exhibit 17, or such other address as may be requested by either party
         by like notice.

18.      MODIFICATIONS AND AMENDMENTS. No addition to, deletion from or
         modification of any of the provisions of these terms and conditions
         shall be binding upon the parties unless made in writing and signed by
         the Authorized Contracts Personnel of each party. Any such additions,
         deletions or modifications shall refer specifically to this Agreement
         and shall also state that it is an amendment hereof.

                                      -21-

<PAGE>   22

19.      FORCE MAJEURE. Any delay or failure of either party to perform its
         obligations hereunder shall be excused if, and to the extent that it is
         caused by an event or occurrence beyond the reasonable control of the
         party and without its fault or negligence, such as, by way of example
         and not by way of limitation, acts of God, actions by any governmental
         authority (where valid or invalid), fires, floods, windstorms,
         explosions, shots, natural disasters, wars, sabotage, labor problems
         (including lockouts, strikes and slowdowns), inability to obtain power,
         material, labor, equipment or transportation, or court injunction or
         order; provided that written notice of such delay (including the
         anticipated duration of the delay) shall be given by the affected party
         to the other party within ten (10) days.

20.      LIMITATION OF LIABILITY AND REMEDIES. Except for the indemnification
         set forth in Section 13 (with the exception of foreign patents which
         shall be subject to this limitation of liability:

         (a)      LIMITATION OF LIABILITY. In no event shall either party be
                  liable for any loss of profit or revenue by the other party or
                  for any consequential, incidental, indirect or economic
                  damages incurred or suffered by either party arising as a
                  result of or related to this Agreement, whether arising in
                  contract, tort (including without limitation, negligence or
                  strict liability) or otherwise, even though either party has
                  been advised of the possibility of such loss or damages.

         (b)      LIMITATION OF REMEDY. The total liability of either party for
                  all claims of any kind arising from, or related to, this
                  Agreement, whether based on contract, tort including, but not
                  limited to, strict liability and negligence, warranty or on
                  other legal or equitable grounds, shall be limited to general
                  money damages and shall not exceed an amount equal to
                  $500,000.

21.      INSURANCE. CWC shall remain insurance coverage in amounts not less than
         the following:

         (a)      Worker's Compensation - Statutory Limits for the state or
                  states in which this Agreement is to be performed (or evidence
                  of authority to self-insure);

         (b)      Employer's Liability - $250,000;

                                      -22-

<PAGE>   23

         (c)      Comprehensive General Liability (including Products/Completed
                  Operations and Blanket Contractual Liability) - $1,000,000 per
                  person, $1,000,000 per occurrence Personal Injury, and
                  $1,000,000 per occurrence Property Damage, or $1,000,000 per
                  occurrence Personal Injury and Property Damage combined single
                  limit; and

         (d)      Automobile Liability (including owned, non-owned and hired
                  vehicles) - $1,000,000 per person, $1,000,000 per occurrence
                  Personal Injury and $1,000,000 per occurrence Property Damage,
                  or $1,000,000 per occurrence Personal Injury and Property
                  Damage combined single limit. At GM's request, CWC shall
                  furnish to GM certificates of insurance or other adequate
                  proof of self-insurance setting forth the amount(s) of
                  coverage, policy number(s) and date(s) of expiration for
                  insurance maintained by CWC and, if further requested by GM,
                  such certificates will provide that GM shall receive thirty
                  (30) days' prior written notification from the insurer of any
                  termination or reduction in the amount or scope of coverages.
                  GM shall allow CWC, upon proof of adequate self-insurance, to
                  self-insure the above insurance requirements. CWC's purchase
                  of appropriate insurance coverage or the furnishing of
                  certificates of insurance shall not release CWC of its
                  obligations or liabilities under this Agreement.

22.      ADVERTISING. CWC shall not, without first obtaining the written consent
         of GM, in any manner advertise or publish the fact that CWC has
         contracted to furnish GM the goods or services herein ordered, or use
         any trademarks or trade names of GM in CWC's advertising or promotional
         materials.

23.      GOVERNMENT COMPLIANCE. CWC and GM agree to comply with all federal,
         state and local laws. Executive Orders, rules, regulations and
         ordinances which may be applicable to CWC's performance of its
         obligations under this Agreement.

24.      EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION. This Agreement incorporates
         by reference:

         (a)      all provisions of 41 C.F.R. 60-1.4, as amended, pertaining to
                  the equal opportunity clause in government contracts;

         (b)      all provisions of 41 C.F.R. 60-250, as amended, pertaining to
                  affirmative action for disabled veterans of the Vietnam Era;
                  and

                                      -23-

<PAGE>   24

         (c)      all provisions of 41 C.F.R. 60-741, as amended, pertaining to
                  affirmative action for handicapped workers. CWC certifies that
                  it is in compliance with all applicable provisions of 41
                  C.F.R. 60-1, including but not limited to: (a) developing and
                  presently having in full force and effect a written
                  affirmative action compliance program for each of its
                  establishments as required by 41 C.F.R. 60-1.40, as amended,
                  (b) filing EEO-1 Reports as required by 41 C.F.R. 60-1.7, as
                  amended; and (c) neither maintaining segregated facilities nor
                  permitting its employees to perform services at segregated
                  facilities as prohibited by 41 C.F.R. 60-1.8, as amended. GM
                  requests that CWC adopt and implement a policy to extend
                  employment opportunities to qualified applicants and employees
                  on an equal basis regardless of an individual's age, race,
                  color, sex, religion or national origin.

25.      NO IMPLIED WAIVER. The failure of either party at any time to require
         performance by the other party of any provision of this Agreement shall
         in no way affect the right to require such performance at any time
         thereafter, nor shall the waiver of either party of a breach of any
         provision of this Agreement constitute a waiver of any succeeding
         breach of the same or any other provisions.

26.      NON-ASSIGNMENT. Neither party may assign or delegate its rights and
         obligations under this Agreement without the prior written consent of
         the other party; provided, however, that CWC may use non-employee
         contract programming personnel in the performance of design and
         programming efforts, so long as such personnel are bound in writing to
         provisions which are substantially similar to the Restriction on Use
         and Confidentiality provisions of this Agreement.

27.      RELATIONSHIP OF PARTIES. CWC and GM are independent contracting parties
         and nothing in this Agreement shall make either party the agent or
         legal representative of the other for any purpose whatsoever, nor does
         it grant either party any authority to assume or to create any
         obligation on behalf of or in the name of the other.

28.      GOVERNING LAW. This Agreement is to be construed according to the laws
         of the State of Michigan.

29.      SEVERABILITY. If any term of this Agreement is invalid or unenforceable
         under any statute, regulation, ordinance, executive order or other rule
         of law, such term shall be deemed reformed or deleted, but only to the
         extent necessary to comply with such

                                      -24-

<PAGE>   25

         statute, regulation, ordinance, order or rule, and the remaining of
         this Agreement shall remain in full force and effect.

30.      ENTIRE AGREEMENT. This Agreement, together with the attachments,
         exhibits, or supplements, specifically referenced herein, constitutes
         the entire agreement between CWC and GM with respect to the matter
         contained herein and supersedes all prior oral or written
         representations and agreements.

31.      SURVIVAL. The provisions of Sections 1, 2, 7, 8, 10, 11, 12, 13, 14,
         15, 16, 19, 20, 21, 22, 28, 29, 30 and 31 shall survive the termination
         or expiration of this Agreement for any reason.

         IN WITNESS WHEREOF, GM and CWC have caused this Agreement to be
executed in multiple counterparts by their duly authorized representatives.

CLEAR WITH COMPUTERS, INC.              GENERAL MOTORS CORPORATION

By: /s/ Alan R. Bennett                 By:  /s/ Signature Illegible
   -----------------------------           -----------------------------

Title:  Chief Operating Officer         Title:  General Director
      --------------------------              --------------------------

Date:  6/21/94                          Date:  8/1/94
     ---------------------------             ---------------------------

                                      -25-

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