Document:

Exhibit 10.18

 

CERTAIN CONFIDENTIAL
INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY ASTERISKS, HAS BEEN OMITTED
AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO
RULE 24B-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

 

AMENDED AND RESTATED

 

AUTHORIZED SYMANTEC ELECTRONIC RESELLER

 

 

FOR SHOP SYMANTEC AGREEMENT

 

 

	
   

  	
   

  	
  INDEX

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Section

  	
   

  	
  Section Title

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  1.

  	
   

  	
  Definitions

  	
   

  
	
  2.

  	
   

  	
  Appointment
  as Authorized Electronic Reseller for the Storefront in the Territory

  	
   

  
	
  2(a)

  	
   

  	
  Outsourcer
  Appointment to the Storefront

  	
   

  
	
  2(b)

  	
   

  	
  Limitations

  	
   

  
	
  2(c)

  	
   

  	
  Nature of Appointment

  	
   

  
	
  2(d)

  	
   

  	
  Symantec’s Reserved
  Rights

  	
   

  
	
  2(d)(i)

  	
   

  	
  Changes
  in Number of Electronic Resellers

  	
   

  
	
  2(d)(ii)

  	
   

  	
  Symantec
  Accounts

  	
   

  
	
  2(d)(iii)

  	
   

  	
  Symantec
  Products; Changes in Products

  	
   

  
	
  2(e)

  	
   

  	
  Reseller
  System

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  3.

  	
   

  	
  Obligations of Digital
  River

  	
   

  
	
  3(a)

  	
   

  	
  Staffing

  	
   

  
	
  3(b)

  	
   

  	
  Storefront Requirements

  	
   

  
	
  3(b)(i)

  	
   

  	
  Initial
  Storefront Design; Look and Feel; Style Guidelines

  	
   

  
	
  3(b)(ii)

  	
   

  	
  Content Changes
  and Updates.

  	
   

  
	
  3(b)(iii)

  	
   

  	
  Sub-Sites

  	
   

  
	
  3(b)(iii)(a)

  	
   

  	
  Puerto
  Rico and Caribbean Sub-Site and Spain Sub-Site

  	
   

  
	
  3(b)(iii)(b)

  	
   

  	
  Digital River
  Obligations

  	
   

  
	
  3(b)(iii)(c)

  	
   

  	
  Design
  and Development of Puerto Rico, Caribbean and Spain Sub-sites

  	
   

  
	
  3(b)(iii)(c)(1.1)

  	
   

  	
  Set-Up
  Documents

  	
   

  
	
  3(b)(iii)(c)(1.2)

  	
   

  	
  Design and
  Development of Sub-Site

  	
   

  
	
  3(b)(iii)(c)(1.3)

  	
   

  	
  Customization of Sub-Sites

  	
   

  
	
  3(b)(iii)(c)(1.4)

  	
   

  	
  Symantec Review and
  Testing

  	
   

  
	
  3(b)(iii)(c)(1.5)

  	
   

  	
  Sub-Site
  Launch

  	
   

  
	
  3(b)(iii)(c)(2)

  	
   

  	
  Development and
  Launch Schedule

  	
   

  
	
  3(b)(iii)(c)(3)

  	
   

  	
  Packaged Symantec
  Products

  	
   

  
	
  3(b)(iii)(c)(4)

  	
   

  	
  Try/Buy Symantec Products

  	
   

  
	
  3(b)(iii)(c)(5)

  	
   

  	
  E-mail and
  Telephone Customer Service

  	
   

  
	
  3(b)(iii)(c)(6)

  	
   

  	
  Payment
  Options

  	
   

  
	
  3(b)(iii)(c)(7)

  	
   

  	
  Other Sub-Site
  Responsibilities

  	
   

  
	
  3(b)(iii)(c)(8)

  	
   

  	
  Fees

  	
   

  
	
  3(b)(iii)(d)

  	
   

  	
  Taiwan
  Sub-Site

  	
   

  
	
  3(b)(iii)(e)

  	
   

  	
  Digital River
  Obligations

  	
   

  
	
  3(b)(iii)(f)

  	
   

  	
  Design and
  Development of Sub-Site.

  	
   

  
	
  3(b)(iii)(f)(1.1)

  	
   

  	
  Set-Up
  Documents

  	
   

  
	
  3(b)(iii)(f)(1.2)

  	
   

  	
  Design and
  Development of Sub-Site

  	
   

  
	
  3(b)(iii)(f)(1.3)

  	
   

  	
  Customization of
  Sub-Sites

  	
   

  
	
  3(b)(iii)(f)(1.4)

  	
   

  	
  Symantec Review and
  Testing

  	
   

  
	
  3(b)(iii)(f)(1.5)

  	
   

  	
  Sub-Site
  Launch

  	
   

  
	
  3(b)(iii)(f)(2)

  	
   

  	
  Development and
  Launch Schedule

  	
   

  
	
  3(b)(iii)(f)(3)

  	
   

  	
  Packaged Symantec
  Products

  	
   

  
	
  3(b)(iii)(f)(4)

  	
   

  	
  Try/Buy Symantec Products

  	
   

  

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

i

 

 

	
  3(b)(iii)(f)(5)

  	
   

  	
  e-mail Customer Service

  	
   

  
	
  3(b)(iii)(f)(6)

  	
   

  	
  Payment
  Options

  	
   

  
	
  3(b)(iii)(f)(7)

  	
   

  	
  Other Sub-Site
  Responsibilities

  	
   

  
	
  3(b)(iii)(f)(8)

  	
   

  	
  Fees

  	
   

  
	
  3(b)(iv)

  	
   

  	
  Featured Partner
  Spots

  	
   

  
	
  3(b)(v)

  	
   

  	
  Banners

  	
   

  
	
  3(b)(vi)

  	
   

  	
  Purchase
  Options

  	
   

  
	
  3(b)(vi)(a)

  	
   

  	
  Toll
  Free or Toll Share Telephone Numbers

  	
   

  
	
  3(b)(vi)(b)

  	
   

  	
  Fax

  	
   

  
	
  3(b)(vi)(c)

  	
   

  	
  Internet
  Orders

  	
   

  
	
  3(b)(vii)

  	
   

  	
  Site Traffic
  Reporting

  	
   

  
	
  3(b)(viii)

  	
   

  	
  Currency and
  Payment Options.

  	
   

  
	
  3(b)(ix)

  	
   

  	
  Try/Buy
  Products

  	
   

  
	
  3(b)(x)

  	
   

  	
  Wrapping and Posting
  Services

  	
   

  
	
  3(b)(x)(a)

  	
   

  	
  Wrapping and
  Posting Process

  	
   

  
	
  3(b)(x)(b)

  	
   

  	
  Localized Wrapping

  	
   

  
	
  3(b)(x)(c)

  	
   

  	
  Wrapper Merchandising

  	
   

  
	
  3(b)(x)(d)

  	
   

  	
  Other Wrapping
  Services

  	
   

  
	
  3(b)(x)(e)

  	
   

  	
  * Wrapper Integration

  	
   

  
	
  3(b)(x)(e)(1.0)

  	
   

  	
  Design and
  Development of Sub-sites

  	
   

  
	
  3(b)(x)(e)(1.1)

  	
   

  	
  Set-Up
  Documents

  	
   

  
	
  3(b)(x)(e)(1.2)

  	
   

  	
  Design and
  Development of * Technology

  	
   

  
	
  3(b)(x)(e)(1.3)

  	
   

  	
  Customization
  of the Wrapper Technology as Used with the * Technology.

  	
   

  
	
  3(b)(x)(e)(1.4)

  	
   

  	
  Symantec Review and
  Testing.

  	
   

  
	
  3(b)(x)(e)(1.5)

  	
   

  	
  Sub-Site
  Launch

  	
   

  
	
  3(b)(x)(e)(2)

  	
   

  	
  Symantec
  Digital Purchase First Products

  	
   

  
	
  3(b)(x)(e)(3)

  	
   

  	
  Try/Buy Symantec
  Products.

  	
   

  
	
  3(b)(x)(e)(4)

  	
   

  	
  Fees.

  	
   

  
	
  3(b)(x)(e)(5)

  	
   

  	
  Rights in Work Products

  	
   

  
	
  3(b)(x)(e)(6)

  	
   

  	
  Warranties

  	
   

  
	
  3(b)(x)(e)(7)

  	
   

  	
  Limitation
  of Liability and Indemnity

  	
   

  
	
  3(b)(xi)

  	
   

  	
  Service Levels.

  	
   

  
	
  3(b)(xii)

  	
   

  	
  E-Commerce
  and Hosting Arrangements.

  	
   

  
	
  3(b)(xii)(a)

  	
   

  	
  Main
  Scope of E-Commerce and Hosting Arrangements

  	
   

  
	
  3(b)(xii)(a)(i)

  	
   

  	
  Hosting of Download
  Sites

  	
   

  
	
  3(b)(xii)(a)(ii)

  	
   

  	
  Hosting of Online
  Stores

  	
   

  
	
  3(b)(xii)(a)(iii)

  	
   

  	
  URL’s for Sites

  	
   

  
	
  3(b)(xii)(a)(iv)

  	
   

  	
  Staffing

  	
   

  
	
  3(b)(xii)(a)(v)

  	
   

  	
  Trademarks,
  Trade Names and Copyrights

  	
   

  
	
  3(b)(xii)(a)(vi)

  	
   

  	
  Quality
  Functionality and Look ad Feel

  	
   

  
	
  3(b)(xii)(a)(vii)

  	
   

  	
  Adjustment
  Period and Deviations

  	
   

  
	
  3(b)(xii)(a)(viii)

  	
   

  	
  Corrections
  and Related Timing

  	
   

  
	
  3(b)(xii)(a)(ix)

  	
   

  	
  Down Time

  	
   

  
	
  3(b)(xii)(a)(x)

  	
   

  	
  Testing

  	
   

  
	
  3(b)(xii)(a)(xi)

  	
   

  	
  Product
  Updates and New Release Postings

  	
   

  
	
  3(b)(xii)(a)(xii)

  	
   

  	
  Credit Card
  Processing Systems

  	
   

  
	
  3(b)(xii)(a)(xiii)

  	
   

  	
  Account
  Managers and Responsibilities

  	
   

  
	
  3(b)(xii)(a)(xiv)

  	
   

  	
  Fulfillment and Other
  Fees

  	
   

  
	
  3(b)(xii)(a)(xv)

  	
   

  	
  Ownership
  of Site URLs, Domain Names and Sites

  	
   

  
	
  3(b)(xii)(a)(xvi)

  	
   

  	
  No
  Other Changes and Application of Provisions to the Sites.

  	
   

  

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

ii

 

	
  3(b)(xiii)

  	
   

  	
  Market Partners Sites

  	
   

  
	
  3(b)(xiii)(a)

  	
   

  	
  Market Partners

  	
   

  
	
  3(b)(xiii)(b)

  	
   

  	
  Fees,
  Payments to Market Partners.

  	
   

  
	
  3(b)(xiii)(b)(1)

  	
   

  	
  Digital River Payment
  Terms

  	
   

  
	
  3(b)(xiii)(b)(2)

  	
   

  	
  Royalty
  Payment and Report from Digital River to Market Partners.

  	
   

  
	
  3(b)(xiii)(b)(3)

  	
   

  	
  Setup Costs

  	
   

  
	
  3(b)(xiii)(b)(4)

  	
   

  	
  Audits.

  	
   

  
	
  3(b)(xiii)(c)

  	
   

  	
  No
  Other Changes and Application of Provisions to the Market Partner Sites.

  	
   

  
	
  3(c)

  	
   

  	
  Customer Support
  Services

  	
   

  
	
  3(d)

  	
   

  	
  Online Support

  	
   

  
	
  3(d)(i)

  	
   

  	
  To End Users

  	
   

  
	
  3(d)(ii)

  	
   

  	
  To Symantec

  	
   

  
	
  3(e)

  	
   

  	
  Shipping

  	
   

  
	
  3(f)

  	
   

  	
  Compliance with Laws

  	
   

  
	
  3(g)

  	
   

  	
  Digital River’s
  Financial Condition

  	
   

  
	
  3(h)

  	
   

  	
  Marketing By Digital River

  	
   

  
	
  3(i)

  	
   

  	
  Distribution
  of Packaged Symantec Products

  	
   

  
	
  3(i)(i)

  	
   

  	
  Digital River’s
  Obligation

  	
   

  
	
  3(i)(i)(1.1)

  	
   

  	
  Applicability

  	
   

  
	
  3(i)(i)(1.2)

  	
   

  	
  Commencement Date; Terms

  	
   

  
	
  3(i)(i)(1.3)

  	
   

  	
  Delivery Method

  	
   

  
	
  3(i)(i)(1.4)

  	
   

  	
  Customer Shipping Costs

  	
   

  
	
  3(i)(i)(1.5)

  	
   

  	
  Customer Payment Options

  	
   

  
	
  3(i)(ii)

  	
   

  	
  Latin America
  Packaged Products

  	
   

  
	
  3(i)(ii)(1.1)

  	
   

  	
  Applicability

  	
   

  
	
  3(i)(ii)(1.2)

  	
   

  	
  Commencement Date; Term

  	
   

  
	
  3(i)(ii)(1.3)

  	
   

  	
  Delivery Method

  	
   

  
	
  3(i)(iii)

  	
   

  	
  Customer Shipping
  Costs

  	
   

  
	
  3(j)

  	
   

  	
  Security

  	
   

  
	
  3(k)

  	
   

  	
  Symantec
  Marketing Opportunities and Promotions

  	
   

  
	
  3(l)

  	
   

  	
  Download
  Warranty Service aka Electronic Download Service (“EDS”)

  	
   

  
	
  3(m)

  	
   

  	
  * (*) Hours a Quarter

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  4.

  	
   

  	
  Privacy
  and Ownership of Customer Information

  	
   

  
	
  4(a)

  	
   

  	
  Symantec
  Privacy Policy; use and Ownership of Customer Information

  	
   

  
	
  4(b)

  	
   

  	
  Disclosures
  to Customers; Customer Choice

  	
   

  
	
  4(c)

  	
   

  	
  AntiSpam
  Policies and All Messaging to Customers

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  5.

  	
   

  	
  Use of
  Symantec and Digital River Names

  	
   

  
	
  5(a)

  	
   

  	
  Symantec Name

  	
   

  
	
  5(a)(i)

  	
   

  	
  Orders

  	
   

  
	
  5(a)(ii)

  	
   

  	
  Telephone

  	
   

  
	
  5(a)(iii)

  	
   

  	
  Documents

  	
   

  
	
  5(a)(iv)

  	
   

  	
  Invoices;
  Confirmations

  	
   

  
	
  5(a)(v)

  	
   

  	
  Nonaffiliation

  	
   

  
	
  5(a)(vi)

  	
   

  	
  Other

  	
   

  
	
  5(b)

  	
   

  	
  Digital River Name

  	
   

  

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

iii

 

	
  6.

  	
   

  	
  Symantec’s
  Trademarks, Trade Names and Copyrights

  	
   

  
	
  7.

  	
   

  	
  Digital
  River’s Trademarks, Trade Names and Copyrights

  	
   

  
	
  8.

  	
   

  	
  Ownership
  of Storefront URLs and Domain Names

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  9

  	
   

  	
  Reporting;
  Records; Inspection; Purchase Orders.

  	
   

  
	
  9(a)

  	
   

  	
  Notification

  	
   

  
	
  9(b)

  	
   

  	
  Reporting

  	
   

  
	
  9(b)(i)

  	
   

  	
  Online Reporting Tool

  	
   

  
	
  9(b)(ii)

  	
   

  	
  Site Reporting

  	
   

  
	
  9(b)(iii)

  	
   

  	
  EDI
  Sell-Through and Returns Reporting

  	
   

  
	
  9(b)(iv)

  	
   

  	
  Penetration Report

  	
   

  
	
  9(c)

  	
   

  	
  Records and Audits

  	
   

  
	
  9(d)

  	
   

  	
  Audit of
  Packaged Product Inventory

  	
   

  
	
  9(e)

  	
   

  	
  Purchase Orders

  	
   

  
	
  9(e)(i)

  	
   

  	
  Purchase
  Order Procedures for all Symantec Products.

  	
   

  
	
  9(e)(ii)

  	
   

  	
  Additional
  Purchase Order Policies for Packaged Symantec Products

  	
   

  
	
  9(e)(iii)

  	
   

  	
  Acceptance
  of North America Purchase Orders by Digital River for Purchase on the
  Storefront

  	
   

  
	
  10

  	
   

  	
  Packaged Symantec
  Products.

  	
   

  
	
  10(a)

  	
   

  	
  Consignment
  of Packaged Symantec Products; Title.

  	
   

  
	
  10(b)

  	
   

  	
  Inventory

  	
   

  
	
  10(c)

  	
   

  	
  Storage
  and Segregation of Symantec Products

  	
   

  
	
  10(d)

  	
   

  	
  Shrinkage; Insurance

  	
   

  
	
  10(e)

  	
   

  	
  Shipment

  	
   

  
	
  10(f)

  	
   

  	
  Risk of Loss

  	
   

  
	
  10(g)

  	
   

  	
  Partial Delivery

  	
   

  
	
  10(h)

  	
   

  	
  Delivery Schedule; Delays

  	
   

  
	
  10(i)

  	
   

  	
  Account Receivables In
  Trust

  	
   

  
	
  10(j)

  	
   

  	
  Field Destruction

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  11.

  	
   

  	
  Pricing
  and License Fees; Payments; Payment Terms; Taxes, Tariffs.

  	
   

  
	
  11(a)

  	
   

  	
  Digital River
  Pricing to End Users.

  	
   

  
	
  11(b)

  	
   

  	
  Payments by
  Symantec to Digital River

  	
   

  
	
  11(c)

  	
   

  	
  Payments by
  Digital River to Symantec

  	
   

  
	
  11(d)

  	
   

  	
  Failure to Pay

  	
   

  
	
  11(e)

  	
   

  	
  Taxes, Tariffs, Fees

  	
   

  
	
  11(f)

  	
   

  	
  Credit Risk

  	
   

  
	
  11(g)

  	
   

  	
  Returned Products

  	
   

  
	
  11(h)

  	
   

  	
  Maximum Customer
  Service Expense

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  12.

  	
   

  	
  Disclaimer
  of Warranty; Limited Liability

  	
   

  
	
  12(a)

  	
   

  	
  Disclaimer of Warranty

  	
   

  
	
  12(b)

  	
   

  	
  Limited Liability

  	
   

  
	
  12(c)

  	
   

  	
  No Warranty by Digital
  River

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  13.

  	
   

  	
  Indemnification of
  Symantec

  	
   

  

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

iv

 

	
  14.

  	
   

  	
  Indemnification
  of Digital River

  	
   

  
	
  14(a)

  	
   

  	
  Patent or
  Copyright Infringement

  	
   

  
	
  14(b)

  	
   

  	
  Product Claims

  	
   

  
	
  14(c)

  	
   

  	
  Exceptions

  	
   

  
	
  14(d)

  	
   

  	
  Limitation

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  15.

  	
   

  	
  Confidentiality

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  16.

  	
   

  	
  Investment and
  Maintenance Costs

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  17.

  	
   

  	
  Waiver

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  18.

  	
   

  	
  Assignment

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  19.

  	
   

  	
  Duration
  and Termination of Agreements.

  	
   

  
	
  19(a)

  	
   

  	
  Term

  	
   

  
	
  19(b)

  	
   

  	
  Termination for Cause

  	
   

  
	
  19(c)

  	
   

  	
  Termination at Will

  	
   

  
	
  19(d)

  	
   

  	
  Automatic Termination

  	
   

  
	
  19(e)

  	
   

  	
  Effect of Termination

  	
   

  
	
  19(f)

  	
   

  	
  No Damages For
  Termination

  	
   

  
	
  19(g)

  	
   

  	
  Survival

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  20.

  	
   

  	
  Symantec
  Company or Product Acquisitions

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  21.

  	
   

  	
  Notices

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  22.

  	
   

  	
  Relationship of the
  Parties

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  23.

  	
   

  	
  Other
  Agreements

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  24.

  	
   

  	
  No
  Solicitation

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  25.

  	
   

  	
  Section Headings,
  Language Interpretation and Exhibits.

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  26.

  	
   

  	
  Entire
  Agreement.

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  27.

  	
   

  	
  Governing Law

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  28.

  	
   

  	
  Attorney’s Fees

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  29.

  	
   

  	
  Severability

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  30.

  	
   

  	
  Equitable Relief

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  31.

  	
   

  	
  Joint
  Press Release

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  32.

  	
   

  	
  Execution of Agreement

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  32(a)

  	
   

  	
  Effective Date

  	
   

  

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

v

 

	
  32(b)

  	
   

  	
  Counterparts

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit A

  	
   

  	
  Symantec
  Products and List Prices

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit B

  	
   

  	
  Digital
  River’s Customer Support Metrics and Staffing Requirements.

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit C

  	
   

  	
  Symantec
  Storefront Content Updating Procedures

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit D

  	
   

  	
  Symantec’s
  Currency Policies

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit E

  	
   

  	
  Payment
  Options

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit F

  	
   

  	
  Digital
  River’s Service Level

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit G

  	
   

  	
  Export
  Control Measures

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit H

  	
   

  	
  Security
  Requirements

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit I

  	
   

  	
  Site
  Reporting Requirements

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit J

  	
   

  	
  Termination
  Procedures

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit K

  	
   

  	
  Symantec
  Sell Through Reporting Procedures and Policies

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit L

  	
   

  	
  Shop
  Symantec Storefront Initiation Form

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit M

  	
   

  	
  Shop
  Symantec Site Initiation Form

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit N

  	
   

  	
  Site
  Testing Standards and Criteria

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit O

  	
   

  	
  Shipping Charges
  and Sub-Site Shipping Locations

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit P

  	
   

  	
  Customer Message
  for Caribbean and Spain Subsite

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit Q

  	
   

  	
  Specifications for
  * Wrapper Integration

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit R

  	
   

  	
  Specifications for
  Commerce Flow # 111323a

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit S

  	
   

  	
  Specifications for
  Commerce Flow # 111323b

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit T

  	
   

  	
  Purchase Order
  Format

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit U

  	
   

  	
  Digital River’s
  Roadmap and Schedule for Shipping Into APAC

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Exhibit V

  	
   

  	
  Field Destruction
  Certificate

  	
   

  

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

vi

 

 

AMENDED AND RESTATED

AUTHORIZED SYMANTEC ELECTRONIC RESELLER

FOR SHOP SYMANTEC AGREEMENT

 

This nonexclusive Amended and Restated
Authorized Symantec Electronic Reseller for Shop Symantec Agreement (the “Agreement”) is entered into as of
the Amended Date between Symantec Corporation, a Delaware corporation maintaining
its principal place of business at 20330 Stevens Creek Boulevard, Cupertino,
California  95014, Symantec Limited, an
Irish corporation maintaining its principal place of business at Ballycoolen
Industrial Park, Blanchardstown, Co. Dublin 15, Ireland (collectively, “Symantec”), and Digital River, Inc.,
a Delaware corporation maintaining its principal place of business at 9625 West
76th Street, Eden Prairie, Minnesota 55344 (“Digital River”) (the parties collectively referred to herein as
the “Parties” and individually as
a “Party”) and supersedes
and replaces the prior Authorized Symantec Electronic Reseller for Shop
Symantec Agreement with an Effective Date of December 20, 2000.  This Agreement shall be effective as of the
original Effective Date (as defined in Section 32(a) hereof).

 

RECITALS

 

A.  Symantec designs, publishes, manufactures and
distributes computer software products, including the Symantec Products, which
products Symantec licenses to End Users (as defined in Section 1 hereof)
under the terms of Symantec’s EULAs, as defined in Section 1, below.

 

B.  Digital River has developed or otherwise
acquired rights in a system comprising of software and hardware used by Digital
River to distribute software products to third parties by allowing such third
parties to download the software products through the Internet (as more
particularly described in Section 2(e), the “Reseller
System”).

 

C.  Symantec and Digital River desire that
Digital River obtain the right to resell Symantec Products to End Users through
Symantec’s Storefront (as defined in Section 1 hereof), in accordance with
the terms and conditions set forth in this Agreement.

 

NOW,
THEREFORE, in consideration of the foregoing, and of the mutual covenants and
agreements hereinafter set forth, Symantec and Digital River agree as follows:

 

1. 
 Definitions.   Capitalized
terms used in this Agreement, which are not otherwise defined elsewhere in this
Agreement, shall have the respective meanings set forth below:

 

“24 X
7” shall mean 24 hours a day, 7 days a week.

 

“24 X
7 X 365” shall mean 24 hours a day, 7 days a week, 365
days a year.

 

“Amended Date” means the date on which
the original Agreement was amended and restated, which is July 1, 2003.

 

“API”
shall stand for Application Program Interface.

 

“BOB”
shall stand for Bag of Bits, and shall mean software digitally Wrapped for
electronic distribution.  A BOB shall
contain a Symantec Product, a EULA, and other documentation and information as
determined by Symantec in its sole and absolute discretion.

 

“Commerce
Enable” shall mean the process of preparing a product for
entry into an ESD channel.

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

1

 

“Confidential
Information” shall have the meaning set forth in Section 15
of this Agreement.

 

“Consulting Rate” shall mean the
hourly rate that Symantec shall pay for all consulting on projects of no more
than * US Dollars (US $*) an hour, for
the actual time it takes to provide the requested project, and subject to
receipt of an itemized bill with a billing break down of one fifteenths (1/15th)
increments of an hour for any project of less than a full hour.

 

“Content”
shall mean the text, pictures, sound, graphics, video, and other data that
appear on Storefront and Sub-Site web pages and web sites and any other
Sites, as defined under the terms of this Agreement.

 

“Customer”  shall
mean a person or entity that visits any Site or the Storefront and includes any
End User.

 

“Customer
Information” shall mean (i) all Customer information
gathered by Digital River in the course of performing its obligations
hereunder, and (ii) any Customer information that may be provided by
Symantec to Digital River in connection with this Agreement, (iii) all
Customer email lists or other listings that contain Symantec Customer
information, whether or not created by or on behalf of Symantec.

 

“Downtime”
shall have the meaning set forth in Section 1 of Exhibit F to this Agreement.

 

 “Effective Date”
shall have the meaning set forth in Section 32(a) of this Agreement.

 

“EMEA”
shall mean Symantec’s Europe, Middle East and Africa region.

 

“End
User” shall mean person(s) or entity(ies) that acquire
Symantec Products for actual use, rather than for resale or distribution.

 

“Enterprise” shall mean those
Symantec Products listed on Exhibit A-2, which are subject to change, from
time to time, at Symantec’s sole discretion.

 

“ERP”
shall have the meaning set forth in Section 11(a) of this Agreement.

 

“ESD”
shall stand for “electronic software distribution”, and shall mean a sale of
Symantec Products through electronic distribution.

 

“EULA(s)”
shall mean Symantec’s end user license agreement(s) for any of the Symantec
Products.

 

“Hits”
shall mean the total number of requests served by the web server to any
particular item on a web page.

 

“Issues”
shall mean inquiries regarding Symantec’s Storefront or the Symantec Products
received through e-mail messages and telephone calls.  Inquiries may include Customer service
problems, including questions regarding the download of Symantec Products,
product and sales information, order status, refunds, shipping, billing,
pricing, installation of software, and misdirected telephone calls transferred
to Symantec or other Symantec resellers, outsourcing providers, and
distributors.

 

“Key(s)” shall have the
meaning set forth in Section 2(e)(ii) of this Agreement.

 

“List Price” shall have
the meaning set forth in Section 11(c)(i) of this Agreement.

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

2

 

“Page View”
shall mean the viewing of a complete page, including all of its graphical,
text, and data elements.

 

“Privacy
Policy” shall mean Symantec’s privacy policy as currently
posted by Symantec at URL www.symantec.com/legal/privacy.html,
which policy or location may be revised by Symantec from time to time at its
sole discretion.

 

“Product
Bundle” shall mean two or more Symantec Products offered
and sold together.

 

“Purchase
First” shall mean the ESD purchase model in which payment
processing or credit approval is completed before a copy of the ESD product
inventory is made available to the End User.

 

“Reseller
System” shall have the meaning set forth in the Recitals section of
this Agreement.

 

“Site(s)”  shall
mean any web site or any Marketing Partner Site.

 

“SKU”
shall mean the unique number designated by Symantec for a Symantec Product,
which may also be referred to as the “part number.”

 

“Statement
of Work” or “SOW”  shall
mean a project document that outlines the scope of work to by performed by
Digital River for a Storefront project. 
The SOW shall provide a sufficient level of detail such that the
technical, aesthetic and business requirements are clearly defined, and will
include a functional description of the services to be completed by Digital
River under this Agreement.  Each SOW
must be approved and executed by both Parties prior to Digital River’s
commencement of work in accordance with the SOW.   Approval of an SOW shall not be interpreted
as acceptance of the finished project outlined in the SOW.  Each SOW must outline the criteria for the
acceptance of work described in the SOW.

 

“Storefront”
shall mean Symantec’s online shopping service referred to as Shop Symantec, and
currently located at http://www.symantecstore.com, which name, URL and domain
name(s) may be changed at Symantec’s sole discretion.  “Storefront” does not include online shopping
services that are co-branded between Symantec and any other party, which are
referred to herein as Sites, as defined in Section 3(b)(xii) hereof, which
include Market Partner Sites, as described in Section 3(b)(xiii).  The Storefront shall contain the Sub-sites
and shall include the following sections, which may be changed by Symantec from
time to time:  (1) global stores, (2) Try/Buy
department, (3) upgrade department, (4) full product department, (5) featured
partners spots, (6) purchase options and (7) areas for marketing
banners.  References to the “Storefront”
in this Agreement shall be deemed to include the Sub-sites.

 

“Sub-sites” shall mean
Internet Storefront sites contained within the Storefront.  Sub-sites are regionally based, and presented
in localized languages.  The number,
Content, and localized languages of Sub-sites are subject to change from time
to time at the sole discretion of Symantec. 
As part of the initial Storefront build, the Storefront shall include
Sub-sites for the following regions, along with the local languages noted in
parentheses:  (1) United States
(U.S. English), (2) United Kingdom (International English), (3) Europe
(International English), (4) Asia-Pacific (International English), (5) Canada
(International English), (6) Canada (French), (7) Middle East and
Africa (English), (8) Germany (German), (9) Italy (Italian), (10) Netherlands
(Dutch), (11) Sweden (Swedish), (12) France (French), (13) Brazil (Portuguese)
and (14) Latin America (Spanish). 
Although the general layout is the same for all Sub-sites, the Sub-sites
are not simply translated versions of any one site.  Sub-sites shall be localized to reflect the
different merchandise and local partners available in each region.  The Content, sections, Symantec Products
sold, featured partners, and purchase options may vary with each Sub-site.  Symantec shall provide all Content and direct
translations for localization of Sub-sites. 
The Sub-sites do not include Sites, as defined in Section 3(b)(xii)
or (xiii) hereof.

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

3

 

“Symantec
Products” shall have the meaning of all software products
listed in Exhibit A attached hereto, as it may be amended by Symantec from
time to time pursuant to Section 2(d)(iii) of this Agreement, and
which Exhibit shall consist of two separate lists which are (i) Consumer
Symantec Products set forth in Exhibit A-1, and (2) Enterprise
Symantec Products set forth in Exhibit A-2.

 

“Tax”
shall have the meaning set forth in Section 11(e) of this Agreement.

 

“Territory”
shall mean Symantec’s North and South America, EMEA and Asia Pacific
regions.  Symantec’s Asia Pacific region
may include Japan when added by a specific amendment or SOW to this Agreement. 

 

“Traffic”
shall mean the number of Hits, visitors, Page Views, and other
measurements of activity on the Storefront, including the Sub-sites, and may
also be used specifically in reference to Sites and Market Partner Sites.

 

“Transition
Period” shall have the meaning set forth in Exhibit J
to this Agreement.

 

“Try/Buy”
shall mean a version of a Symantec Product that allows prospective End Users to
use the Symantec Product for a designated period, or for designated uses,
before purchasing the Symantec Product through ESD.

 

“Up
Time” shall have the meaning set forth in Exhibit F
attached hereto.

 

“Wrap
or Wrapping” shall mean the process of integrating a
software application with e-commerce functionality.

 

“Wrapper”
shall mean a secure electronic container that Commerce Enables an application.

 

“Wrapper
Technology” shall mean the * software for ESD and Try/Buy
products, or any other Wrapper software mutually agreed upon in writing by the
Parties, such as the * Technology.

 

“Wrap
Up Code” shall mean, with respect to Customer service
inquiries, the question category or type of a telephone call.

 

2.  Appointment as Authorized Electronic Reseller
for the Storefront in the Territory.

 

Digital River’s right to
resell Symantec Products to End Users through the Storefront are detailed as
follows:

 

a.                                       Outsourcer
Appointment to the Storefront. 
Subject to the terms and conditions set forth herein, Symantec hereby
appoints Digital River, and Digital River hereby accepts such appointment, as
an independent, nonexclusive electronic reseller of Symantec Products through
the Storefront, solely within the Territory.  
Symantec is under no obligation to use solely Digital River for
operations related to its Storefront, Sub-sites, Sites or Market Partner Sites
within the Territory and Symantec may, in its sole discretion, engage multiple
suppliers, back end providers and/or perform any or all aspects in house.  Digital River shall perform as Symantec’s
outsourcer for operating the Storefront in the Territory until the termination
or expiration of this Agreement.  Digital
River’s appointment under this Agreement as an electronic reseller shall be
limited to reselling the Symantec Products (i) through the Storefront and (ii) to
Customers located within the geographic limits of the Territory.  Digital River’s appointment only grants to
Digital River a license to market, distribute, and transfer the Symantec
Products to Customers, and does not otherwise transfer any right, title or
interest in any such software to Digital River. 
Use of the terms “sell”, “purchase”, “license”, and “price” in this
Agreement shall be interpreted in accordance with this Section 2(a) and
Section 2(c) hereof.  Digital
River agrees that it will not purchase Symantec Products from a

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

4

 

source other than
Symantec, a Symantec authorized distributor or any other party authorized by
Symantec.

 

b. Limitations.  The appointment in Section 2(a) pertains
only to the distribution through the Storefront of Symantec Products listed on Exhibit A
as it may be amended from time to time to include new Symantec Products or
remove Symantec Products that Symantec chooses not to offer its resellers or
distributors.  The deletion or addition of Symantec Products from Exhibit A shall be
consistent with Symantec’s deletion or addition of Symantec products for sale
to End Users through Symantec’s reseller and distributor channel for the
Territory, with the exception of product, product bundle or price promotions
that may be offered by Symantec to select resellers or distributors from time
to time.  This Agreement does not
pertain to the resale of Symantec Products by Digital River other than through
the Storefront using the Reseller System; provided, however,
that the foregoing limitation shall not preclude Digital River from
distributing packaged Symantec Products to End Users who conduct the purchase
of such packaged products through the Storefront, subject to the limitations
set forth in Section 3(i) hereof. 
Digital River’s appointment is additionally limited to distribution of
Symantec Products to End Users on a single or multi-user basis.

 

c.  Nature of Appointment.  With respect to any Symantec Product, Digital
River’s appointment only grants to Digital River such rights as are set out in
this Agreement, and does not transfer any right, title or interest in any such
software to Digital River.  Use of the
terms “sell,” “purchase,” license,” and “price” in this Agreement shall be
interpreted in accordance with this Section 2(c).

 

d.  Symantec’s Reserved Rights.

 

(i) Changes
in Number of Electronic Resellers.  Symantec reserves the right, from time to
time and in its sole discretion, to increase or decrease the number of
authorized Symantec distributors and resellers (including electronic resellers)
and to distribute Symantec Products directly to all types of Customers using
its own personnel or independent sales representatives.

 

(ii) Symantec
Accounts.  Symantec
reserves the right to distribute Symantec Products to any person or entity.

 

(iii)  Symantec
Products; Changes in Products.    Symantec reserves the right, in its sole
discretion and without liability to Digital River, to add to and/or delete from
the list of Symantec Products, any products distributed by Symantec.  Any addition or deletion from the list of
Symantec Products shall be indicated by Symantec’s unilateral amendment of Exhibit A
to this Agreement and notice thereof to Digital River. Symantec reserves the
right, in its sole discretion and without liability to Digital River, to delete
and add Symantec Products from time to time. Any addition or deletion from the
list of Symantec Products shall be indicated by Symantec’s delivery to Digital
River of an updated product list, subject to the following conditions:  (x) any addition or deletion of Symantec
Products from the product list shall be consistent with Symantec’s deletion or
addition of Products for sale to End Users through Symantec’s authorized
distribution and reseller channel for the Territory, (b) Symantec may
unilaterally add Symantec Products to the product list if such products have an
ERP of $19.95 or greater, and the parties must mutually agree to the addition
to the product list of Symantec Products having an ERP of less than $19.95 and
(y) in the case of a Product Bundle, Symantec may unilaterally add such Product
Bundle to the product list so long as the average ERP for each Symantec Product
contained in the Product Bundle (determined by dividing the total ERP for the
Product Bundle by the number of individual products contained in the Product
Bundle) is at least $19.95, regardless of whether any one or more of the
products contained in the Product Bundle may individually have an ERP of less
than $19.95. Symantec may in its sole discretion determine the regions for
which certain Symantec Products are appropriate, and Digital River shall offer
the Symantec Products only through the Sub-site for such regions.

 

e.  Reseller System.  The following is a general description of the
Reseller System and certain obligations of Digital River with respect thereto,
subject to the additional terms and conditions contained in

 

5

 

this Agreement:

 

(i) Symantec
will provide Digital River with a master copy for each Purchase First and
Try/Buy Symantec Product.  Digital River
will Wrap, secure, store, and distribute Symantec Products in accordance with
the terms and conditions of this Agreement, including the Exhibits attached
hereto, and any SOWs mutually agreed upon by the Parties.

 

(ii) When an
End User visits the Storefront website and decides to obtain a Symantec
Product, Digital River shall provide the End User with an electronic order form
and, in the case of Purchase First products, shall obtain credit card or other
acceptable payment information for authorization.  Upon Digital River’s acceptance of the order
form and the credit card or other acceptable payment information (in the case
of Purchase First), Digital River shall permit the download of the applicable
BOB or cryptographic keys that support or control functionality for Symantec
Products (“Keys”).  Digital River is responsible for hosting the
Key server. Digital River shall provide to Symantec free downloads of Try/Buy
products by End Users *.

 

(iii) Digital
River will distribute BOBs only as packaged in accordance with this Agreement,
with all Symantec warranties, disclaimers and EULAs intact.  Digital River shall honor any refund requests
received from End Users for Symantec Products distributed by Digital River
pursuant to the terms of the applicable EULA for such product.  Digital River agrees not to take any action
contrary to Symantec’s EULA unless such action is expressly and unambiguously
allowed under this Agreement.

 

(iv) 
Digital River is strictly prohibited from sublicensing the right to provide ESD
or distribute any Symantec Products in any form and shall not make any ESD
available to any third party for further download distribution, unless
specifically authorized by Symantec in a fully executed Amendment, SOW or other
agreement with Symantec.

 

3.
Obligations of Digital River.

 

In recognition
of the particular expertise and commitment necessary to support Symantec
Products properly, Digital River warrants, represents and agrees with Symantec
that Digital River has, and during the term of this Agreement will continue to
maintain, the capacity, technology, facilities and personnel reasonably
necessary to perform such functions as are required to carry out its
obligations under this Agreement, and that it is ready and willing to do
so.  Digital River shall also perform the
following obligations:

 

a.  Staffing. 
Digital River will retain sufficient fully trained staff at all times
reasonably necessary to maintain and provide the level of Customer support
detailed in Section 3(c) of this Agreement, including during periods
of promotional programs, high sales volume and staff attrition.  Digital River shall notify Symantec of any
anticipated material changes in staffing and management immediately upon
becoming aware of such anticipated changes. 
Digital River shall retain an account management team sufficient to
support the worldwide nature and level of the Storefront business.  As Symantec increases and adds more features
and services on line for its Customers through the various marketing programs,
campaigns and web sites, as indicated to Digital River, Digital River agrees
make best efforts to add its own staffing and infrastructure, at no cost to
Symantec, as necessary to scale its environment to meet the demands for such
aforementioned services.

 

b.  Storefront Requirements.  Digital River shall host the Storefront on
its servers and shall operate the Storefront 24 X 7 X 365, with the no less
than the minimum amount of Up Time required by Exhibit F hereto.  Digital River shall also perform the
following obligations with respect to the Storefront:

 

(i) Initial
Storefront Design; Look and Feel; Style Guidelines.  Prior to
the Launch Time, Digital River shall design and build the Storefront, including
all Sub-sites, according to Symantec’s

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

6

 

specifications
and quality assurance testing requirements, and shall obtain Symantec’s
approval thereof.  All websites
used in connection with the Storefront must (a) comply with Symantec’s
style guidelines and (b) contain all features, including graphical
components, that comprise the “look and feel” of Symantec’s Storefront.  The Storefront must have Symantec’s look and
feel as if Customers are buying directly from Symantec. However, as directed
and approved by Symantec, a clear and prominent statement indicating that
Digital River is our contracted vendor, with Digital River’s full legal
corporate name, address and contact details must be present on the Storefront.

 

(ii)  Content
Changes and Updates.

 

(a) Symantec
shall have sole discretion regarding the Content (other than pricing
information for the Symantec Products), structure and look and feel of the
Storefront.  Digital River may make
changes to the Storefront that are immaterial or that relate to pricing of the
Symantec Products, but shall obtain Symantec’s prior written approval of all
other changes.

 

(b) Symantec
will provide an account manager to make all changes to the Storefront and
Sub-Sites requested by Symantec, including posting new Symantec Products,
making product information changes and making the changes listed on Exhibit C,
Digital River shall continue providing assistance with posting new Symantec
Products or making Content changes after March 2001 in certain countries,
which shall be further defined in the SOW prepared by the parties pursuant to
subsection (e) below. Beginning in April 2001, Digital River
will provide * hours per month of account manager time for making updates or changes
to the Storefront on Symantec’s behalf, which updates or changes could be made
by Symantec through the online remote management tool described in the
following subsection (c). Digital River requires Symantec to utilize the online remote management
tool to enter the ERPs directly into the pricing information of the Storefront
either manually or when technology permits, automatically from Symantec’s own
computer systems; provided however that Symantec agrees that Digital River has
the right to change the prices and set the prices as Digital River decides in
it’s sole discretion. Symantec shall pay Digital River at a rate of US$*
per hour for Digital River account manager time used beyond the initial * hours
per month to make updates or changes to the Storefront that could be made by
Symantec through the online remote management tool.  Digital River shall obtain Symantec’s written
approval to exceed * hours in making updates or changes to the Storefront in a
given month, and shall not bill Symantec for any hours spent without obtaining
Symantec’s prior written approval. 
Digital River shall provide reasonable assistance to Symantec if they
encounter problems making changes using the online remote management tool and
Digital River shall follow the procedures and schedules set forth on Exhibit C
with respect to the changes and updates it is obligated to make to the
Storefront hereunder.

 

(c) Digital
River shall provide an online remote management tool to permit Symantec to make
certain modifications to the layout and Content of the Storefront
remotely.  The access provided to

 

Symantec
by such remote management tool shall include but not be limited to front page and
category page product assignment and ranking and product description
modifications; provided, however, that Digital
River shall ensure that such online tool allows Digital River to control
Symantec’s ability to alter or update any prices of the Symantec Products
offered or sold through the Storefront, except at Digital River’s sole
direction.

 

(d) Any
revisions to the Storefront template, style redesign or design changes shall be
part of the * * provided to Symantec and shall be pursuant to an SOW.  Digital River shall notify Symantec of the
estimated time required to complete the updating necessary to meet Symantec’s
style guidelines and shall obtain Symantec’s written approval prior to starting
such work.

 

(e) Except
as indicated in Section 3(b)(ii)(g) below, Digital River and Symantec
have prepared a

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

7

 

mutually
agreeable SOW to define any additional process and standards for making the
changes and updates to the Storefront described in the above Section 3(b)(ii)(b).

 

(f) Upon
Symantec’s request for Digital River to do additional Content updates or site
redesign work or create special pages for marketing promotions that are
not addressed in this Agreement or an SOW, the Parties shall prepare an SOW for
the work to be performed.

 

(g) If
Symantec should need to request assistance from Digital River, the following
types of Storefront changes and updates requested by Symantec shall be counted
as part of the * (*) hours of account manager time per month that Digital River
is required to provide to Symantec at * for purposes of making changes and
updates to the Storefront (the “Account
Management Time”): 
product arrangement on the front page of the Storefront,
arrangement of products within categories, adding or deleting products from the
Storefront and modification of existing products (including but not limited to
product name, item listing, marketing information, product description and box
shot changes) adding new Symantec Product IDs and email campaign activities
that could be done by Symantec with the Enterprise Campaign Manager (ECM) tool
(including uploading Customer Information, segmenting of Customer Information,
and creating graphics text and html). 
The following types of changes and updates may not be included in the
Account Management Time, and shall be charged to Symantec according to the
current Consulting Rate set forth in the Agreement:  Storefront template (including but not
limited to the “look and feel” of the Storefront) changes, navigation bar
changes, and shopping cart changes.  Any
additional types of Storefront changes or updates not identified herein shall
not be charged as part of the Account Management Time, and the cost relating
thereto shall be the responsibility of the Party responsible for such area
under the terms of the Agreement.  (For
example, since Digital River has sole discretion over the pricing of the
Symantec Products, the cost of making changes to such pricing shall be the sole
responsibility of Digital River.)  If
neither the Agreement nor any SOW specifies which Party is responsible for a
particular area, Digital River shall not charge Symantec for a change or update
relating to such area unless the Parties have previously agreed in writing to
the scope of the work to be performed by Digital River and the rate to be
charged.

 

(h) The
time required to make any Storefront changes or updates that are necessary
because of an error on the part of Digital River will not be counted as part of
the Account Management Time, and will be fixed by Digital River at no cost to
Symantec.

 

(i) All
changes counted as part of the Account Management Time shall be completed by
Digital River within two business days after Symantec makes the request and
provides all necessary materials to Digital River; provided, however, that in the case of mis-posted products,
items on the Storefront in error or any other situation reasonably deemed an
emergency by Symantec, Digital River shall use its best efforts to complete the
requested change as soon as reasonably possible following Symantec’s request,
but in no event later than two business days after Symantec’s request.

 

(j)
Digital River shall maintain a spreadsheet to track the following data relating
to all Storefront changes or updates requested by Symantec:  change requested, site(s) within the
Storefront to which the change applies, name of person requesting the change,
date requested, estimated and actual completion dates, and estimated and actual
completion hours.  Digital River shall provide
monthly updates of the spreadsheet to Symantec until such time as the Parties
may mutually agree in writing that Digital River shall provide bi-monthly
updates of such spreadsheet to Symantec.

 

(iii)  Sub-sites.  The Storefront shall contain the Sub-sites,
which Sub-sites are subject to change or addition from time to time at the sole
discretion of Symantec.  Upon Symantec’s
request for Digital River to design and set up a new Sub-site, the Parties
shall prepare a SOW for the work to be performed.  Digital River shall develop each new site as
described in the applicable SOW,  and
Symantec

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

8

 

shall pay Digital River
US$* for such development work.  The
hours for creating such Sub-sites shall not count towards the * (*) set forth
in Section 3(m) of this Agreement. In the event that the new site
requirements are materially different than the standard Symantec Sub-site
template and Digital River is required to spend more than * to complete the
development work, Digital River shall give Symantec its reasonable estimate of
the number of development hours required to complete development of the Sub-site,
and shall obtain Symantec’s written approval to complete the development
work.  Symantec shall pay Digital River
the Consulting Rate for each approved hour of development work exceeding the
first *.

 

(a) Puerto Rico and Caribbean Sub-Site and Spain Sub-site.  Pursuant to the terms of Section 3(b)(iii) of
the Agreement, Symantec requests that Digital River design, develop, launch,
operate and maintain the Puerto Rico and Caribbean Sub-site (the “Puerto Rico and Caribbean Sub-site”),
which will fall within Symantec’s Latin America region, and the Spain Sub-site,
which will fall within Symantec’s Europe region (the “Spain Sub-site”) (the Puerto Rico and Caribbean
Sub-site and the Spain Sub-site shall be referred to together herein as the “Sub-sites”).

 

(b) Digital River Obligations.  Digital River agrees to design, develop,
launch, operate and maintain the Puerto Rico and Caribbean Sub-site and the
Spain Sub-site as provided herein and in the Agreement.

 

(c)  Design and Development
of Puerto Rico, Caribbean and Spain Sub-sites.

 

1.1                                 Set-up Documents.  Symantec will provide to Digital River the
initial site-specific specifications and information relevant to designing and
developing the Sub-sites, including for example, information regarding the
Symantec products to be included on each Sub-site (the “Set-up Information”).

 

1.2                                 Design and Development of Sub-site.  Digital River shall
design and develop the Sub-sites according to the schedule set forth in
SubSection 3(b)(iii)(c)(2) hereof and according to Symantec’s specifications and quality assurance testing
requirements.  Such Sub-sites must
(a) comply with Symantec’s style guidelines, (b) contain all
features, including graphical components, that comprise the “look and feel” of
the Storefront and (c) support the following languages and currencies:

 

	
  Site

  	
   

  	
  Site

  Language

  	
   

  	
  Store Currency

  
	
  Puerto Rico and
  Caribbean Sub-site

  	
   

  	
  English

  	
   

  	
  U.S. Dollars

  
	
  Spain Sub-site

  	
   

  	
  Spanish

  	
   

  	
  Euros

  

 

1.3                                 Customization of Sub-sites.  During the
development process, Digital River and Symantec will collaborate on the design,
layout and localization of the Sub-sites. Such customization shall include but
not be limited to the colors, graphics, images, links, text and product
placement associated with the Sub-sites to reflect the specific regions
targeted by such Sub-sites.

 

1.4                                 Symantec Review and Testing. 
Upon Digital River’s completion of the development of the Sub-sites,
Symantec shall review and conduct live testing of the Sub-sites.  Symantec shall have up to 7 days for such
review and testing.  At the end of such
period, Symantec will either (a) notify Digital River of changes required
for the Sub-site(s) or (b) provide written notice of acceptance of such
Sub-site(s).  If Symantec requests
changes to be made, Digital River will promptly make such changes and re-submit
the Sub-site(s) to Symantec within two days. 
Symantec will have up to seven days to re-review and test the
Sub-site(s), and will notify Digital River of any additional changes required
or of its acceptance of the Sub-site(s) by the end of such period.  The
procedure set forth in this SubSection 3(b)(iii)(c)(1.4) will be repeated
until Symantec

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

9

 

accepts
both Sub-sites in writing.

 

1.5  Sub-site
Launch.  Digital River shall launch each Sub-site to the
public no later than one day following receipt of Symantec’s written acceptance
of such Sub-site.  The Spain Sub-site shall
be launched as a Sub-site within Symantec’s Europe region and the Puerto Rico
and Caribbean Sub-site shall be launched as a Sub-site within Symantec’s
Americas region.

 

2. 
Development and Launch Schedule.  Digital River will
develop and launch the Sub-sites according to the schedule set forth
below:

 

	
  Schedule

  	
   

  	
   

  	
   

  	
   

  
	
  Task

  	
   

  	
  Responsible

  Party

  	
   

  	
  Due Date

  
	
  #1 - Sub-sites
  ready for Symantec review and live testing

  	
   

  	
  Digital River

  	
   

  	
       7
  business days after the later of (a) May 22, 2002 and (b) Symantec’s
  submission of the Site Information to Digital River

  
	
  #2 - Launch of
  Sub-sites

  	
   

  	
  Digital River

  	
   

  	
       7
  business days after #1*

  

 

* The
Parties acknowledge that such date is a target date and is dependent on the
completion of the process described in SubSection 3(b)(iii)(c)(1.4).  The Parties agree to work diligently to
launch the Sub-sites by such target date or as soon as reasonably possible
thereafter.

 

3. 
Packaged Symantec Products.  Digital River will
offer and distribute packaged Symantec Products for orders placed on the Puerto
Rico and Caribbean Sub-site.  As of the
launch of the Spain Sub-site, Digital River will not offer and distribute
packaged Symantec Products for orders placed on such Sub-site (but such Sub-site
will contain links designated by Symantec to third party online reseller sites
where Customers may purchase packaged Symantec Products). Symantec reserves the
right to request that Digital River begin offering and distributing packaged
Symantec Products for orders placed on the Spain Sub-site in the future, in
accordance with the terms and conditions of the Agreement.

 

4.  Try/Buy Symantec
Products.  Upon Symantec’s
request, Digital River will program one or both of the Sub-sites so that the
information shown on Exhibit P to this Agreement  is provided to Customers who initiate the
download of Try/Buy Symantec Products. 
In such case, Digital River shall require Customers to submit the
requested information prior to permitting the download of the requested Try/Buy
Symantec Product, and Digital River shall make such information available to
Symantec (in a form that is grouped, and/or permits sorting, by Sub-Site and
country) through Digital River’s online reporting tool pursuant to the terms of
Section 9(b)(i) of the Agreement.

 

5. 
Email and Telephone Customer Service.  Digital River will provide Customer service and product
ordering services (a) by email and telephone in English for the Puerto
Rico and Caribbean Sub-site and (c) by email in Spanish for the Spain
Sub-site.  For the avoidance of doubt,
the foregoing Customer service to be provided by Digital River shall be
included in the calculations set forth in Section 11(h) of the
Agreement for purposes of determining whether Symantec is obligated to
reimburse Digital River for any portion of its Customer Service Expense.

 

6.  Payment
Options.  Digital River will provide the following payment options for
orders placed on the Sub-sites:  (a) Credit
card (Visa, MasterCard and American Express) and (b) wire transfer.  To the extent that third party transaction
fees are incurred for wire transfers relating to Customer purchases through the
Puerto Rico and Caribbean Sub-site, Digital River shall charge the actual fees
that are incurred to the Customer.   To
the extent that third party transaction fees are incurred for wire transfers
relating to Customer purchases through the Spain Sub-site, the cost of

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

10

 

the
actual fees incurred shall be *.  
Digital River shall invoice Symantec for any amounts due hereunder
pursuant to the terms of Section 11(b) of the Agreement.  In the future, Digital River and Symantec
will study the possibility of payment by Domestic Credit Cards for orders
placed on the Puerto Rico and Caribbean Sub-site after Symantec submits a
formal specification outlining the proposed requirements.

 

7.  Other Sub-site
Responsibilities.  All other terms, conditions and obligations of Digital River
contained in the Agreement regarding the Storefront and/or Storefront Sub-sites
generally shall also apply to the Puerto Rico and Caribbean Sub-site and Spain
Sub-site.

 

8.  Fees.   The terms set forth in Section 3(b)(iii) of
the Agreement (including but not limited to the price to be paid by Symantec
for the Sub-site development work to be performed by Digital River, and the
obligation of Digital River to obtain Symantec’s written approval if such
development work will exceed *) shall apply to the work to be performed by
Digital River pursuant to this Agreement 
(excluding the tasks described in 3(b)(iii)(c)(4) hereof).

 

(d) Taiwan Sub-site.  Pursuant to the terms of the Agreement,
Symantec requests that Digital River design, develop, launch, operate, support
and maintain the Taiwan Sub-site (the “Taiwan
Sub-site”), which will fall within Symantec’s Asia Pacific
region, which shall be referred to together herein as the “Sub-site”).

 

(e) Digital River Obligations.  Digital River agrees to design, develop,
launch, operate, support and maintain the Taiwan Sub-site as provided herein
and in the Agreement.

 

(f) Design and Development
of Sub-site.

 

1.1  Set-up
Documents.  Symantec will
provide to Digital River the initial site-specific specifications and
information relevant to designing and developing the Sub-site, including for
example, information regarding the Symantec products to be included on each
Sub-site (the “Set-up Information”).

 

1.2   Design and Development of Sub-site.  Digital River shall design and develop the
Sub-site according to the schedule set forth in SubSection 3(b)(iii)(f)(2) hereof
and according to Symantec’s specifications
and quality assurance testing requirements.  Such Sub-site must (a) comply with
Symantec’s style guidelines, (b) contain all features, including graphical
components, that comprise the “look and feel” of the Storefront and (c) support
the following languages and currencies:

 

	
  Site

  	
   

  	
  Site

  Language

  	
   

  	
  Store Currency

  
	
  Taiwan Sub-site

  	
   

  	
  Traditional Chinese

  	
   

  	
  New Taiwan Dollar

  

 

1.3 
Customization of Sub-site.  During the
development process, Digital River and Symantec will collaborate on the design,
layout and localization of the Sub-site. 
Such customization shall include but not be limited to the colors,
graphics, images, links, text and product placement associated with the
Sub-site to reflect the specific regions targeted by such Sub-site.

 

1.4 
Symantec Review and Testing.  Upon
Digital River’s completion of the development of the Sub-site, Symantec shall
review and conduct live testing of the Sub-site.  Symantec shall have up to 7 days for such
review and testing.  At the end of such
period, Symantec will either (a) notify Digital River of changes required
for the Sub-site(s) or (b) provide written

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

11

 

notice of acceptance of such Sub-site(s).  If Symantec requests changes to be made,
Digital River will promptly make such changes and re-submit the Sub-site(s) to
Symantec within two business days. 
Symantec will have up to seven days to re-review and test the
Sub-site(s), and will notify Digital River of any additional changes required
or of its acceptance of the Sub-site(s) by the end of such period.  The
procedure set forth in this SubSection 3(b)(iii)(f)(1.4) will be repeated
until Symantec accepts the Sub-site in writing.

 

1.5  Sub-site
Launch.  Digital River shall launch the
Sub-site to the public no later than one business day following receipt of
Symantec’s written acceptance of such Sub-site. The Taiwan Sub-site shall be
launched as a Sub-site within Symantec’s Asia Pacific region.

 

2. 
Development and Launch Schedule.  Digital River will develop and launch the
Sub-site according to the schedule set forth below:

 

Schedule

 

	
  Task

  	
   

  	
  Responsible

  Party

  	
   

  	
  Due Date

  
	
  #1 - Sub-site
  ready for Symantec review and live testing

  	
   

  	
  Digital River

  	
   

  	
  25 business days after the later of (a) August 1,
  2003 and (b) Symantec’s submission of the Site Information to Digital
  River

  
	
  #2 - Launch of
  Sub-site

  	
   

  	
  Digital River

  	
   

  	
  7 business days after #1*

  

 

* The Parties acknowledge that such date is a target
date and is dependent on the completion of the process described in SubSection 3(b)(iii)(f)(1.4).  The Parties agree to work
diligently to launch the Sub-site by such target date or as soon as reasonably
possible thereafter.

 

3. 
Packaged Symantec Products.  As of the launch of
the Taiwan Sub-site, Digital River will not offer and distribute packaged
Symantec Products for orders placed on such Sub-site (but such Sub-site will
contain links designated by Symantec to third party online reseller sites where
Customers may purchase packaged Symantec Products).  Symantec reserves the right to request that
Digital River begin offering and distributing packaged Symantec Products for
orders placed on the Taiwan Sub-site in the future, in accordance with the
terms and conditions of the Agreement.

 

4.  Try/Buy Symantec Products.  Upon Symantec’s request, Digital River will
program the Sub-site so that the information to this Agreement is provided to
Customers who initiate the download of Try/Buy Symantec Products.  In such case, Digital River shall require
Customers to submit the requested information prior to permitting the download
of the requested Try/Buy Symantec Product, and Digital River shall make such
information available to Symantec (in a form that is grouped, and/or permits
sorting, by Sub-Site and country) through Digital River’s online reporting tool
pursuant to the terms of Section 9(b)(i) of the Agreement.

 

5. 
Email Customer Service.  Digital
River will provide Customer service and product ordering services by email in
Traditional Chinese for the Sub-site, and such support by email shall be
provided seven (7) days a week during the hours of 9.00a.m. through 6.00 p.m.
local Taiwan time.  Digital River will
respond to Customer service email inquiries within 24 hours of receipt of such
inquires.  For the avoidance of doubt,
the foregoing Customer service to be provided by Digital River shall be
included in the calculations set forth in Section 11(h) of the
Agreement for purposes of determining whether Symantec is obligated to
reimburse Digital River for any portion of its Customer Service Expense.

 

6.  Payment
Options. 
Digital River will
provide the following credit card payment options for orders placed on the
Sub-site:  Visa, MasterCard and American
Express.

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

12

 

7.  Other Sub-site
Responsibilities.  All other terms, conditions and obligations
of Digital River contained in the Agreement regarding the Storefront and/or
Storefront Sub-site generally shall also apply to the Taiwan Sub-site.

 

8.  Fees.  
The terms set forth in Section 3(b)(iii) of the Agreement
(including but not limited to the price to be paid by Symantec for the Sub-site
development work to be performed by Digital River, and the obligation of
Digital River to obtain Symantec’s written approval if such development work
will exceed *) shall apply to the work to be performed by Digital River
pursuant to this Agreement (excluding the tasks described in  Subsection 3(b)(iii)(f)(4) hereof).

 

(iv)  Featured
Partner Spots. 
Each Sub-site must have one to four graphic spots for featuring
Symantec-designated partners that are online retailers of Symantec
Products.  The specific number of graphic
spots in each Sub-site shall be specified by Symantec, and Symantec will
provide the graphics and applicable links. 
Digital River shall make needed changes to feature spots on Sub-sites as
requested by Symantec with two weeks’ advanced notice, at *.  Changes to Sub-sites feature spots shall not
be requested by Symantec more than one time per month for each Sub-Site.

 

(v)  Banners.  Each Sub-site must have a section to
accommodate a minimum of three (3) rotating marketing banners that promote
Symantec Products and Symantec-designated links to other web sites.  Symantec shall create any such banners, which
may be different for each Sub-site. 
Digital River shall update banner rotation upon two weeks’ advance
notice by Symantec at *.  Symantec’s
requested changes to marketing banners shall not exceed once each two
weeks.  Notwithstanding the foregoing, in
the event of an outdated banner, obsolete product, virus outbreak or other
event reasonably deemed an emergency by Symantec, Digital River shall update
the applicable banner promptly following Symantec’s request.   

 

(vi)  Purchase
Options.  Each
Sub-site must have a section that outlines ordering options available to
Symantec Customers.  The section is
to contain a link to the www.symantec.com
web site.  The following ordering options
shall be available for purchasing Symantec Products:

 

(a)  Toll
Free or Toll Share Telephone Numbers.  Digital River will establish toll free or
toll share numbers for the Unites States and Canada for purposes of permitting
Customers in those locations to order packaged Symantec Products via telephone,
to order Wrapped Purchase First and Try/Buy Symantec Products and to obtain
Keys to unlock downloads of Wrapped Symantec Products.  Such list of toll free or toll share
countries may change from time to time based upon mutual agreement by Symantec
and Digital River.  The applicable toll
free or toll share telephone numbers shall be displayed in locations on the
Sub-sites that are reasonably able to be located by Customers.  The toll free or toll share telephone number
ordering option for packaged products is available only for deliveries to
addresses in the locations Digital River is expressly permitted under this
Agreement to distribute packaged Symantec Products.

 

(b)  Fax.  Digital River shall cause Customers who
desire to purchase Symantec Products by fax to be presented with a printable
form containing the product title and SKU of the Symantec Products to be
ordered.  The form should contain fields
for Customers to supply missing information, and information on how to fax
completed forms to Digital River’s order processing center with Customers’
credit card numbers.  Such fields should
include purchase quantity, credit card and shipping information.  Digital River shall display the applicable
fax number(s) on each Sub-site in locations that are reasonably able to be
located by Customers.

 

(c)  Internet
Orders.  Digital
River shall permit Customers to make orders directly through the Internet via
online order forms.

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

13

 

(vii)  Site
Traffic Reporting. 
Each Sub-site must be set up to measure Traffic and the effectiveness of
specific marketing campaigns.

 

(viii) Currency
and Payment Options. 
Digital River shall provide Customers the currency options specified in Exhibit D
and the payment options specified in Exhibit E.

 

(ix) Try/Buy
Products.  Digital
River’s order processing system must be able to process orders for Symantec
Try/Buy products, using the Wrapper Technology. 
Order processing for Try/Buy products shall be available in all
localized languages available using the Wrapper Technology and shall include
the currency processing and payment options listed in Exhibits D and E,
respectively.

 

(x) Wrapping
and Posting Services. 
Digital River shall provide the following Wrapping and posting services:

 

(a)  Wrapping and
Posting Process. 
Upon receiving an updated Symantec Product list containing a new
Symantec Product, Digital River will retrieve the non-Commerce enabled Purchase
First and try/die Symantec Products and related collateral, including the
product executable, product description, thumb nail and box shots, from
Symantec’s http://business.symantec.com extranet
site.  Using the Wrapper Technology,
Digital River will Commerce Enable the Symantec Products for Purchase First
sale, and for Try/Buy download and subsequent sale, from the Symantec
Storefront.  Digital River will perform
all necessary quality assurance to ensure that the Wrapped Purchase First and
Try/Buy Symantec Products match the pre-Wrapped Symantec Products.  Following receipt of an updated Symantec
Product list containing a new Symantec Product, Digital River shall Commerce
Enable, test, and post the Purchase First version live for sale on the
Storefront within two (2) business days, and the Try/Buy version live for
download within five (5) business days.

 

(b)  Localized
Wrapping.  Digital
River shall Wrap Symantec Products in appropriate localized Wrappers, as
available, using the Wrapper Technology.

 

(c)  Wrapper
Merchandising. 
Symantec shall have final approval regarding merchandise space and
content, and confirmation procedures, presented to End Users during
downloads.  Symantec’s approval will not
be unreasonably withheld or delayed.

 

(d)  Other
Wrapping Services. 
At Symantec’s request and pursuant to the terms of a separate SOW
mutually agreed upon by the Parties, Digital River shall provide Wrapping
services for Try/Buy products to be distributed directly by Symantec or its
partners.

 

(e) * Wrapper Integration.  Pursuant to the terms of the Agreement,
Symantec requests that Digital River integrate * DRM wrapper technology into
Digital River’s Commerce System and any and all later versions and updates
thereto (the act of which shall be referred to as the “* Wrapper Integration”), which *
DRM wrapper technology shall be referred to herein as the “* Technology”.  The final integrated and fully implemented
wrapper technology shall be referred to herein as the “Wrapper Technology” as
further defined in the Agreement.  The
actual code that functions as a connector which will be created during the *
Wrapper Integration process by Digital River in order to allow the * Technology
to work with the Digital River Commerce System and any and all later versions
and updates thereto via the * servers hosted by Symantec or such other third
party back end service provider of Symantec’s choice shall be referred to
herein as the “Work Product”.    Digital River agrees to design, develop,
launch, operate and maintain the * Technology as provided herein and in the
Agreement.

 

1.0 Design and
Development of Sub-sites.

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

14

 

1.1. Set-up Documents. Symantec and Digital River will mutually create and agree
upon timelines and specifications for integration of the * Technology into the
Digital River systems (the “Work Request”).

 

1.2 
Design and Development of * Technology.  Digital River shall
integrate, implement and maintain the * Technology at Digital River’s
operations sites according to the schedule set forth in Subsection 3(b)(x)(e)(2) hereof
and according to Symantec’s specifications
as agreed upon by both Parties and pursuant to the quality assurance testing
requirements of Symantec, as provided to Digital River by Symantec, from time
to time, which are subject to change in Symantec’s sole discretion.  Such * Wrapper Integration and final
Wrapper Technology must (a) comply with Symantec’s guidelines,
specifications (as agreed to by the Parties), security and development
requirements for the Storefronts, as previously provided to Digital River, and
as updated by Symantec, (b) contain all features, including operational,
graphical components, and as otherwise indicated in the specific
specifications, attached hereto as Exhibit Q, that comprise the “look
and feel” of the Wrapper Technology, and (c) support all languages,
currencies, and payment options available on the Storefronts globally.  Any future customization requests after the
final acceptance signoff and any changes to the completed Work Product that are
required due to Symantec’s changed quality assurance, security or development
requirements which were provided by Symantec after the completion of the Work
Product may require additional development, as mutually agreed upon by  the Parties, and as evidenced by an executed
amendment to this Agreement or separately executed SOW and shall be billed at
the Consulting Rate set forth herein.

 

1.3 
Customization of the Wrapper Technology as used with the * Technology. 
During the integration and
implementation process, Digital River and Symantec will collaborate on the
integration, implementation, and look and feel of such in the use of the *
Technology in the final Wrapper Technology. 
Such customization shall include, but not be limited to, the Customer
experience (front end purchase process), security and commerce integration
(back end purchase process) for the Symantec products which are wrapped with
Work Product.  Any future customization
requests after the final acceptance signoff may require additional development,
as mutually agreed upon by the Parties, and as evidenced by an executed
amendment to this Agreement or separately executed SOW, and shall be billed at
the Consulting Rate set forth herein.

 

1.4   Symantec
Review and Testing.  During Digital River’s * Wrapper
Integration and related QA testing on the * Technology, Digital shall permit
Symantec to review and conduct live testing of the code at the following
intervals: Initial live testing of the code will begin with the production
release of the NAV Beta version on or about December 19, 2002 conducted by
Symantec.  Symantec will have the right
to conduct testing including on the * Technology and Wrapper Technology (as
defined under the Agreement) as often as it deems reasonably necessary in its
sole discretion up to and after the launch of the 2004 consumer product
line.  Upon Digital River’s completion of
the integration of the purchase process components using * Technology, Symantec
shall have final review and testing of the purchase process using the *
Technology before the final Wrapper Technology goes live for Customer use on
the Storefronts.  If Symantec requests
changes to be made, Digital River will make such changes and re-submit the code
to Symantec by no later than the next available Digital River code release.  Any changes that deviate from the original
Work Request Specification will be subject to additional development, as
mutually agreed upon by the Parties, and as evidenced by an executed amendment
to this Agreement or separately executed SOW, at the Consulting Rate set forth herein. 
Symantec will have up to two (2) business days to re-review and
test the final Wrapper Technology and Work Product, and will notify Digital
River of any additional changes required or of its acceptance of the final
Wrapper Technology and related Work Product by the end of such period.  The procedure set forth in this Section 3(b)(x)(e)(1.4)
will be repeated until Symantec accepts the final Wrapper Technology consisting
of the * Technology as fully integrated and implemented by the * Wrapper
Integration process, in writing.  Upon
receipt of written approval, Digital River shall launch the

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

15

 

final
Wrapper Technology within one (1) business day (the “Launch Date”).  For purposes of clarity, Symantec agrees that
Digital River will be performing work with dedicated team members and that
Digital River will be invoicing Symantec monthly for the actual hours worked in
agreed projects as described in the specifications, as mutually agreed upon by
the Parties, and as evidenced by an executed amendment to this Agreement or
separately executed SOW.  Symantec
further agrees that the amounts to be paid to Digital River under this
Agreement are non refundable and based on work performed to date.

 

1.5  Sub-site
Launch. 
Digital River shall launch the final Wrapper Technology to the public no
later than one (1) business day following receipt of Symantec’s written
acceptance.  Digital River shall launch
and maintain the final Wrapper
Technology which integrates the * Technology pursuant to the * Wrapper
Integration according to the schedule set forth below:

 

	
  Description

  	
   

  	
  DR release

  Timeline

  	
   

  	
  Dependencies

  
	
  Initial code
  release of * Technology through Space Invaders release

  	
   

  	
  12/06/2002

  	
   

  	
  No bugs or
  changes in * Technology

  
	
  Initial code
  release of * Technology through Norton Antivirus 2003 purchase first and TBYB
  Beta build.

  	
   

  	
  12/19/2002

  	
   

  	
  Deliverable of
  NAV beta files on 12/13/2002*

  
	
  Final code
  release of * Technology through Norton Antivirus 2003 purchase first and TBYB
  final build.

  	
   

  	
  1/08/2003

  	
   

  	
  Deliverable of
  NAV final files on 1/06/2003*

  

 

* The Parties acknowledge that such date is a target
date and is dependent on the completion of the * Wrapper Integration process
described in Subsection 3(b)(x)(e)(1.4). 
The Parties agree to work diligently to launch the * Technology by such
target date or as soon as reasonably possible thereafter.

 

2.  Symantec Digital
Purchase First Products.  The term Digital Purchase First Products
shall mean products which Customers must purchase online before they are
offered access to download the Symantec Product for actual use.  Digital River will offer and distribute
Symantec Digital Purchase First Products for orders placed on Storefronts known
as Shop Symantec, or Symantec Store globally.

 

3. 
Try/Buy Symantec Products.  Upon Symantec’s request, Digital River will
provide purchase options to Customers who initiate the download of Try/Buy
Symantec Products and shall use the message provided by Symantec, as modified
in text or process by Symantec in writing from time to time.  In such case, Digital River shall require
Customers to submit the requested information prior to permitting the download
of the requested Try/Buy Symantec Product, and Digital River shall make such
information available to Symantec (in a form that is grouped, and/or permits
sorting, by Sub-Site and country) through Digital River’s online reporting tool
pursuant to the terms of Section 9(b)(i) of the Agreement.

 

4.  Fees. 
Symantec will pay to Digital River the Consulting Rate for work
performed as specifically authorized in writing by Symantec per the terms of
the Agreement and specifically set forth hereunder for each of the following
categories of Phase I, capped as set forth below.  Digital River will report hours completed to
Symantec once each week in writing and invoice Symantec for actual hours once
each month.  Invoices will be due within
thirty (30) days after receipt, except

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

16

 

as
noted herein.  No additional hours may be
charged unless approved in writing and in advance by Symantec.  Any additional hours approved by Symantec
shall not be charged at a rate to exceed the agreed upon Consulting Rate set
forth herein.  Should Digital River foresee
any increase in the estimated hours provided hereinbelow, it shall inform Symantec
in writing immediately.  All changes must
be mutually agreed upon in writing by both Parties prior to work being
performed.

 

	
  Project
  Hours

  	
   

  	
  Estimated Time

  	
   

  	
  Not to Exceed Total (Cap)

  
	
  Development/Coding

  	
   

  	
  *

  	
   

  	
  $*

  
	
  Site Development/Design

  	
   

  	
  *

  	
   

  	
  $*

  
	
  Development testing and QA

  	
   

  	
  *

  	
   

  	
  $*

  
	
  Project Management and Scoping

  	
   

  	
  *

  	
   

  	
  $*

  
	
  Development Business Analysis

  	
   

  	
  *

  	
   

  	
  $*

  

 

	
  Total Estimated hours:

  	
   

  	
  * – not to exceed above total
  amounts

  
	
  Total
  Billable = USD  $*

  	
   

  	
   

  	
   

  	
   

  

 

Only one (1) Symantec
Product is part of Phase I of this project. 
Additional implementation and integration may be required to support any
additional products.  This estimate is
based on the agreed upon Work Flows 111323a (Exhibit R)  and 111323b (Exhibit S).  All future work and estimates must be
approved in advance in writing by Symantec.

 

5.                                       Rights in
Work Product.

 

(a) Except as set
forth in Subsections (b) and (c) below, the Work Product delivered by
Digital River (other than the Digital River Information provided by Digital
River) created specifically for and provided to Symantec by Digital River under
this Agreement shall be the property of Symantec.

 

(b) Any Digital
River proprietary or Confidential Information used to perform the Services, or
included in any final Wrapper Technology delivered by Digital River, including
but not limited to Digital River software, technology, development tools,
processes, appliances, methodologies, code, templates, tools, policies,
records, working papers, knowledge, data, trade secrets or other intellectual
property, written or otherwise (collectively, “Digital
River Information”), shall remain the exclusive property of Digital
River.  To the extent that Digital River
incorporates any Digital River Information into the final Wrapper Technology or
Work Product delivered by Digital River, Digital River hereby grants to
Symantec a royalty-free, non-exclusive, non-transferable license to use such
Digital River Information solely in direct connection with the use by Symantec
of the final Wrapper Technology, and any and all later versions and updates
thereto, for Symantec’s Storefront business in accordance with the limitations
set forth in this Agreement and any applicable SOW.  Any licensed technology from a third party
that is integrated into the final Wrapper Technology remains the property of
such licensor, unless otherwise specifically agreed to by that party.

 

(c) Notwithstanding
Subsection 3(b)(x)(e)(5)(a), Digital River acknowledges that, except for
the Digital River Information, the Work Product is a “work made for hire” and
Digital River shall not sell, transfer, publish, disclose, display or otherwise
make available the final Wrapper Technology or Work Product as developed for
Symantec.  Except as otherwise provided
herein, Digital River acknowledges that it has no right to use the final
Wrapper Technology or Work Product with or for the benefit of any entity or
person, other than Symantec, without the executed written consent of Symantec,
which cannot be withheld, for a license fee equal to * percent (*%) of the total
Fees paid under this  Subsection 3(b)(x)(e) or
any amendment hereto, as of the date of the requested license (the

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

17

 

“Transfer Fees”).  Upon payment of the Transfer Fees, then
ownership of the Work Product, together with all upgrades and new versions
existing as of the date of transfer, along with any and all patent, copyright,
and all other proprietary rights in the Work Product, shall be irrevocably
transferred, sold and assigned to Digital River free of all encumbrances or
restrictions other than the license granted to Symantec pursuant to this Subsection 3(b)(x)(e).  Symantec shall retain a perpetual license to
continue to use the Work Product for the Storefront and further be entitled to
all upgrades and new versions thereto without charge.  Upon payment of the Transfer Fees, then
Digital River is free to use the Work Product with any other Customer, person
or entity it so chooses without any continuing restrictions from Symantec.  As of December 18, 2002, Digital River
is granted a sublicense hereunder from Symantec pursuant to Symantec’s
agreement with * to use the * Technology in the final Wrapper Technology for
Symantec’s benefit only.  Digital River
will not use the final Wrapper Technology or Work Product or any of the same
features and functionality as the Work Product, and as updated thereafter, for
any other client except upon payment of the Transfer Fees, but it does have a
right, at it’s sole discretion, to enter into a separate future agreement
(unrelated to Symantec) with * or any other person or organization, for the
purpose of developing a wrapper option for Digital River’s other clients (the “Other
Wrapper Options”).  The provisions of
this Agreement shall not in any respect whatsoever restrict or limit Digital
River’s exclusive ownership and right to use the Digital River Information as a
part of Other Wrapper Options, or otherwise.

 

6.  Warranties

 

(a) Digital River
warrants and represents that it has obtained all necessary rights and authority
relating to the * Technology to perform the * Wrapper Integration work and all
related terms and conditions of this Agreement in creating the final Wrapper
Technology it delivered hereunder to Symantec. 
Digital River shall have obtained all necessary rights to do the
foregoing, and hereby sublicenses to Symantec such rights and permissions to
use the final Wrapper Technology, along with the Work Product, as integrated
for use with the * Technology, for the uses contemplated hereunder.

 

(b) As of December 18,
2002, Symantec warrants and represents that it has obtained all necessary
rights and authority to sublicense to Digital River the right to use the *
Technology as of December 18, 2002, and thereafter for such time it has a
license with *, to enable and implement the final Wrapper Technology on
Symantec’s behalf only.

 

7.  Limitation of  Liability And Indemnity.

 

(a) The
limitation of liability as to this Subsection 3(b)(x)(e) shall be governed by the terms and conditions
set forth in the Agreement as they relate to the Work Product.

 

(b) As
to this Subsection 3(b)(x)(e)and the Work Product, Digital River will indemnify, hold harmless and, at
Symantec’s request, defend Symantec and Symantec’s affiliates, directors,
officers, employees, agents and independent contractors from and against all
claims, liabilities, damages, losses and expenses, including but not limited to
reasonable attorneys’ fees and costs of suit, arising out of or in connection
with:

 

A. Any negligent or willful act or omission of Digital River or Digital
River’s employees or agents, including but not limited to the extent such act
or omission causes or contributes to (a) any bodily injury, sickness,
disease or death; (b) any injury to or destruction of tangible or
intangible property (including computer programs and data or any loss of use
resulting therefrom); or (c) any violation of any statute, ordinance or
regulation as set forth in Section (3)(f) of the Agreement; or

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

18

 

 

B. Any violation or claimed violation of a
third parties’ rights arising in whole or in part from the any actions by
Digital River, including but not limited to, the grant of rights to Symantec
hereunder or Symantec’s exercise of any such rights.

 

C.                                    Any breach of Digital River’s warranties or
representations or other obligations under the Agreement or this Subsection 3(b)(x)(e).

 

(c) As to this Subsection 3(b)(x)(e)and the Work Product, Symantec will
indemnify, hold harmless and, at Digital River’s request, defend Digital River
and

 

Digital River’s affiliates, directors, officers,
employees, agents and independent contractors from and against all claims,
liabilities, damages, losses and expenses, including but not limited to
reasonable attorneys’ fees and costs of suit, arising out of or in connection
with any breach of Symantec’s warranties or representations set forth in this Subsection 3(b)(x)(e).

 

(d) THE PARTIES AGREE THAT FOR THIS SUBSECTION 3(b)(x)(e), NEITHER PARTY SHALL HAVE ANY SPECIAL,
INCIDENTAL, CONSEQUENTIAL OR INDIRECT OF ANY KIND, INCLUDING ANY LOST PROFITS
OR LOST DATA, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.

 

(xi)  Service Levels.
Digital River shall provide service levels for the Storefront that at a minimum
meet the requirements set forth in Exhibit F.

 

(xii)  E-Commerce and Hosting Arrangements.

 

(a)  Main
Scope of E-Commerce and Hosting Arrangements.  From time to time, Symantec will enter into
contracts (the “Front End Agreement(s)”)
with certain third parties, who are Customers and partners of Symantec (the “Partners”), and based on those Front End
Agreements, Symantec may request Digital River, as one of its back end
providers of its e-commerce and hosting needs, to: (i) create and host a
solely Symantec branded or alternatively co-branded online product purchase
store  (the “Online Stores”) and (ii) create and host a private
download site for a Partner pursuant to specific and unique terms and
conditions (the “Download Site”).  This Section 3(b)(xii) applies only to
such Online Stores and Download Sites, and not to the Storefront.  Collectively and interchangeably, the Online
Stores (which includes each Generic Store and each Co-Branded Store) and the
Download Sites shall be referred to as the “Site(s)”.
 Provided that Symantec and Digital River
agree upon such terms and enter into a separate agreement for such Site to
govern the hosting and building of each such Site, in the form of the attached
Site Initiation Form, attached hereto as Exhibit M, and once
completed and signed, the terms of which are incorporated herein by reference
and shall become part of this Agreement (the “Back
End Agreement”), Digital River shall build such Site(s) for Symantec
using Digital Rivers’ web and delivery technologies, as further described
herein. Digital River shall give full Customer support relating to the purchase
and installation process of Symantec Products obtained from such Sites.  Symantec is the sole owner of all domain
names, URLs, Site addresses or other id’s and the actual Sites under the terms
of this Agreement.  Digital River shall
provide all Customer service to the Site’s users in regard to problems with
downloads or questions concerning the process of downloading the Symantec
Products, as more specifically detailed in Sections 3(c) and 3(d) of
the Agreement, which shall apply equally to the Sites as it currently does to
the Storefront.  Symantec shall provide
technical support to the End-Users in accordance with the license terms under
which each Symantec Product was distributed.

 

(i)  Hosting of Download
Sites.   Digital River agrees
to create and host certain Download Sites, as requested by Symantec, from time
to time, pursuant to the terms of this

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

19

 

Agreement
and pursuant to separately negotiated terms between Symantec and Digital River
set forth in the separate Back End Agreement for various Partners.  The specific terms relating to the creation
and maintenance of a particular Download Site shall be pursuant to such
applicable Back End Agreement between Digital River and Symantec.  Further, Digital River takes full
responsibility for securing the Site and preventing unauthorized downloads or
access to the Symantec Product and if not adequately secured, *.  Examples of inadequate security include, but
are not limited to, those in which (i) the authentication process for
screening allowed users does not adequately screen out unauthorized users, as
defined by the Partner or (ii) authorized users are able to download or
obtain copies of Symantec Product in excess of that authorized by the promotion
or coupon of the Partner or actually paid for by the user or (iii) authorized
users are able to download or obtain copies of Symantec Product in any manner
not intended by the Partner, or (iv) unauthorized users are able to obtain
Symantec Products, or (v) Symantec Products are obtained in a manner which
was not intended by the terms of the applicable Back End Agreement, or (vi) such
other security breaches, whether or not listed in the examples given above,
which were preventable as they were in the complete control of Digital River to
prevent.  Symantec may extend the length
of the Site’s existence upon written notice by Symantec to Digital River,
without further action.

 

(ii)   Hosting
of Online Stores.

 

(a)  Co-Branded Stores.  Digital
River agrees to create and host certain “Co-Branded” Online Stores that
contain certain designated Symantec Products and sets forth both the
intellectual property marks of the Partner and of Symantec (the “Co-Branded Store”), as 
requested by Symantec, from time to time, and as mutually agreed to by
Symantec and Digital River under the terms of the separate Back End
Agreements.  Such Co-Branded Stores shall
be created and hosted pursuant to the terms of this Agreement and pursuant to
specifically negotiated terms set forth in a separate Back End Agreement
entered into by Digital River and Symantec for each such Co-Branded Store,
which Back End Agreement shall include no less than a description of the
Co-Branded Store along with the Specifications, any fees or rebates, length of
Site existence, launch date, revenue share for the Partner, any electronic
coupons or rebates, and other unique terms. 
Symantec may extend the length of the length of the Site’s existence
upon written notice by Symantec to Digital River, without further action.

 

(b)  Generic Stores.  Digital
River agrees to create and host certain “Generic” Online Stores that contain
certain designated Symantec Products, but which do not specifically identify
the Partner or its intellectual property marks (the “Generic
Store”), as requested by Symantec, from time to time, pursuant to
the terms of this Agreement and pursuant to the terms of the specific Back End
Agreement entered into by Digital River and Symantec for each Generic
Store.  Such Back End Agreement shall
include no less than a description of the links and Site address needed to
create the Generic Store, fees or rebates, length of Site existence, launch
date, revenue share for the Partner, any electronic coupons or rebates, and
other unique terms.  Symantec may extend
the length of the Site’s existence upon written notice by Symantec to Digital
River, without further action.

 

(iii) URL’s for
Sites.  The
URL for each Site shall be as specified in the relevant Exhibit containing
the Back End Agreement for the particular Partner (the “URL”). 
The URL should only be accessible to such Partner’s customers or Site
users coming directly from the Partner’s own website or through whatever
promotional link is required, such as from the Symantec Product or in an e-mail
provided by the Partner or Digital River on Partner’s behalf as part of an
e-mail campaign, if so specified in the applicable Back End Agreement.  Symantec shall obtain from Partner and
provide to Digital River, on Partner’s

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

20

 

behalf,
the allowed URLs that a Partner’s customer or Site users may click through from
to arrive at the Site (the “Allowed
URLs”).  The Back End
Agreement will indicate if the Partner requires access to the Site to be
restricted to only users coming from the Allowed URLs.  In such a case, Digital River shall use the
Allowed URLs to verify the permissible access by a Site user.  If the Partner requires access to be
restricted per the Back End Agreement, Digital River will not allow access to
the Site by any user who accesses the Site from any URL other than the Allowed
URLs.  Digital River agrees to not allow
any unauthorized links or third party advertisements or promotions of any kind
whatsoever on any Site, except as specifically directed by Symantec.  Notwithstanding the foregoing, Digital River
shall not be responsible for any unauthorized links placed by Partner, or
transferred to unauthorized email lists, or an unauthorized third party end
user.  Digital River shall create and
host a single page location, as the page to which Digital River will
send unauthorized Site users who do not meet the definition of an authorized
Customer when access is restricted to users coming from Allowed URLs (the “Authentication  Page”).  Symantec shall obtain and provide to Digital
River, the information and wording instructing the non-authorized Site user as
to the reason for their failed access to the Site and information and links on
how to obtain membership and proper access, as each Partner deems appropriate,
for the Authentication Page and as more specifically detailed in the
relevant Back End Agreement.  Digital
River agrees to specifically comply with, and ensure that the Site will be in compliance
with, all authentication requirements as provided for by any relevant Back End
Agreement.

 

(iv)  Staffing.  Section 3(a) and such other
provisions relating to staffing shall apply to the Sites.

 

(v)  Trademarks,
Trade Names and Copyrights.  Digital River
agrees that each Site will include the proper trademarks, logos and trade
names, for Symantec and if applicable, for the Partner, as indicated in the
Back End Agreement for the Partner, all pursuant to the requirements of
Sections 5, 6, and 7 of the Agreement in the same manner as applied to the
Storefront; provided however, no identification shall be made with “Shop
Symantec”.

 

(vi)  Quality, Functionality and Look and Feel.  Digital River shall build, host on its
servers, and completely maintain all Download Sites and Online Stores and
resell (as applicable and in accordance with the terms of this Agreement and
the Back End Agreement) through such Online Stores and/or Download Sites to
Site Customers, at a level of quality, functionality and look and feel, as set
forth in the terms of each Back End Agreement, as applicable, the terms of this
Agreement and the generally accepted standards in the online reseller and
retail industry.  The design and content
of each Download Site and Online Store will be in compliance with the terms and
conditions of each Back End Agreement, as applicable, at all times, and Digital
River shall notify Symantec immediately upon discovery otherwise and remedy
such problems within one (1) business day, unless otherwise provided an
extended period of time to cure in writing, by an authorized Symantec employee
with requisite signatory authority. 
Digital River shall follow the approved design and content blueprint for
each Site, which shall be first pre-approved by the Partner and attached as an
exhibit to the relevant Back End Agreement, as applicable, or as otherwise
separately provided by Symantec (the “Specifications”).  The initial look and feel and content of the
Download Site or Online Store shall be as set forth in the Specifications at
the date indicated for the Download Site or Online Store to be  first fully functional, launched and
available for public use, which includes ability to download or purchase
Symantec Products on the Site (the “Launch Date”).  Digital River agrees that unless the
Specifications are later changed after the Launch Date, in accordance with the
terms of this Agreement, the Site will continue to meet the Specifications set
forth in the Back End Agreement throughout its existence.

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

21

 

Digital
River agrees to comply with all the Specifications applicable for a particular
Site, including all security on the Site, which are necessary to allow for the
described functions to operate as the Partner desires, and to prevent third
parties from unauthorized access or downloads of Symantec Products, as well as
ensuring the ability to complete authorized access to the Symantec Products,
starting from the Launch Date, and continuing throughout the life of the
Site.  If such malfunctions are not fully
remedied within the time periods provided for under the terms of the Agreement
or such applicable Back End Agreement, *, as such case may be, regardless of
whether or not there is a *.  Further,
Digital River may not charge Symantec or the Partner for any expenses it would
normally be able to charge Symantec or the Partner for, including but not
limited to, per download fees, which are incurred during the time in which the
Site is inadequately secured or malfunctioning.  Examples of inadequate security include, but
are not limited to, those in which (i) the authentication process for
screening allowed users does not adequately screen out unauthorized users, as
defined by the Partner or (ii) authorized users are able to download or
obtain copies of Symantec Product in excess of that authorized by the promotion
or coupon of the Partner or actually paid for by the user or (iii) authorized
users are able to download or obtain copies of Symantec Product in any manner
not intended by the Partner, or (iv) unauthorized users are able to obtain
Symantec Products or (v) Symantec Products are obtained in a manner which
was not intended by the terms of the applicable Back End Agreement, or (vi) such
other security breaches, whether or not listed in the examples given above,
which were preventable as they were in the complete control of  Digital River to prevent.

 

(vii) Adjustment Period and Deviations from
Specifications.  Digital River agrees that upon receipt of any
oral or written notice, during a period from the time of the “Effective Date”
of the relevant Back End Agreement until no later than five (5) business
days prior to the Launch Date of the Online Store or Download Site (the “Adjustment Period”), Digital River will make minor
modifications to the Site, which are not part of the Specifications.  Any change or modification to the Site which
is not shown or otherwise specified in the Specifications of the Back End
Agreement is defined as a “Deviation”.  The Partner may notify Symantec (who will in
turn notify Digital River) of any minor Deviation to the look and feel of the
actual Download Site or Online Store and Digital River shall implement such
minor Deviations prior to the Launch Date. 
After the Adjustment Period, any additional requested Deviations to the
look and feel of the Download Site shall be completed by Digital River within
twenty (20) days of the receipt of such requested Deviations.  If
any such Deviation work is outside the Specifications, whether during the
Adjustment Period or thereafter, Symantec shall be billed an hourly Consulting
Rate for the actual time, which shall be billed in one fifteenths (1/15th)
increments of an hour for any services of less than a full hour.  Any Deviation in the links provided for under
the Back End Agreements, as well as to the look and feel and specific content
contained on the Site after the Launch Date,
which are not Corrections, shall be requested in writing by the Partner.  Symantec agrees to pay the Consulting Rate for
all such work that requires the professional services of a web designer or
other web-site technician, and such Consulting Rate shall be billed to Symantec.

 

(viii) Corrections and Related Timing.  The Parties agree that any corrections or
modifications to the Site in order to conform to, and for full and complete
implementation of, the Specifications or the functionality or operation of the
Site or any technical problem on the Site Store which prevents the redemption
or purchase of Symantec Products or any other navigation or access by any
Customer or any corrections to the Partner’s service marks, trademarks and
logos is defined as a “Correction”.  Digital River agrees from the “Effective Date”
of the relevant Back End Agreement, until the actual Launch Date (the “Correction Period”), Corrections shall be made immediately
upon receipt of such written

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

22

 

or oral
notice, but no later than before the Launch Date.  No Consulting Fees whatsoever shall be
charged for Corrections, regardless of whether requested during or after the
Correction Period. After the Correction Period, Digital River agrees that all
Corrections which prevent click-through sales or downloads, as applicable, by
Customers must be repaired with the highest sense of urgency and shall be
treated as Downtime, as defined in Exhibit F of the Agreement and Digital
River shall remedy the situation pursuant to the terms set forth in Exhibit F
of the Agreement. In any case, Corrections shall be completed no later than
twenty-four (24) hours after receipt of written or oral notice of the
Correction by Symantec or the Partner.  Any failure to do so shall be a
material breach of this Agreement and Digital
River shall fully indemnify and compensate Symantec for any and all losses and
damages as a result of such Corrections which are not repaired as
indicated.  In the event a Correction is
not corrected as required under the terms of this Agreement, Symantec may, by
written notice, require Digital River to immediately shut down or disable such
Site and Digital River shall do so and shall otherwise be liable for all
damages to Symantec as a result from any delay in doing so and for the time
period in which it remains shut down and/or inoperable in accordance with the
Specifications.

 

(ix)  Down Time.  Digital River shall not take down any
Download Site or Online Store in a manner that prevents click-through download
redemptions or purchases and installation of the Symantec Products by Customers
during the peak hours, as outlined under the maintenance provisions of Exhibit F
of the Agreement.

 

(x)  Testing.  Before the Launch Date, all Online Stores and
Download Sites must first be tested by Digital River’s quality control
personnel no less than seventy-two (72) hours before agreed upon Launch Date
and be fully functional and operational and also be presented to, reviewed by
and approved by the Partner and Symantec prior to actual accessibility by the
Partner’s customers and/or the public, as applicable, and thereafter for each
and every Correction or other modification made to the Online Store or Download
Site.  All testing must meet the quality
assurance criteria and standards set forth for testing in Exhibit N,
attached hereto and incorporated by reference into the Agreement.  Digital River represents and warrants, as
part of the testing and as an important function of any Site, that the Site
shall be secure, at all times from the Launch Date through the life of the
Site, and prevent all unauthorized users and unauthorized downloads of multiple
Symantec Products without proper payment or coupon redemption by such Site
user, as the case may be.

 

(xi)  Product Updates and New Release Postings.  Digital River agrees to post all Symantec
Product updates and new releases on each Site, as directed by Symantec, within
two (2) business days of the release or posting and receipt of
notification.  Notification can be via
any form of written notice. All Symantec Products that Digital River is
authorized to resell under this Agreement shall only be available for resale
under each Site, as specifically provided for under the relevant Back End
Agreement, as applicable.

 

(xii)  Credit Card Processing Systems.  Digital River agrees to comply with its
credit card processing terms set forth in the Agreement.

 

(xiii)  Account Managers and Responsibilities. 
Digital River agrees to assign and designate an account manager to act
as a contact person and resource in regards to all matters relating to the
Sites and the Parties’ relationship thereto (the “Account Manager”).

 

The Account
Manager will be (i) the point person for resolving all issues relating to
the ongoing operations and management of the Online Stores and Download Sites, (ii) authorized
to provide and bind Digital River on all quotes on new Online Stores and

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

23

 

Download
Sites, (iii) authorized to provide and bind Digital River on all
representations of the ability to provide to Symantec certain technical
features and advise on the technical feasibility of all aspects of the Online
Stores and Download Sties.  All cost and
time quotes which shall be used to create any Back End Agreements and all
verifications of technical feasibility for Online Stores and Download Sites
provided by the Account Manager on behalf of the Digital River, which are based
upon Specifications which are unchanged in terms of functionality in the final
Specifications for the Sites, which were provided by Symantec in the form of
written term sheets or e-mails prior to the finalization of the Front End
Agreement and the Specifications, shall be binding on Digital River.  Symantec shall be able to rely upon such
quotes and advice in drafting and entering into the Front End Agreement with
its Partners and in its drafting and expectation of entering into the Back End
Agreement with Digital River.

 

(xiv)  Fulfillment and Other Fees.  The provisions for fees under Section 3(b) (iii) of
the Agreement concerning Sub-sites shall apply to the Sites.  Digital River will sell the Symantec
Products, pursuant to the terms and conditions of this Agreement, under the
electronic reseller and/or packaged products provisions set forth in its
Agreement, and as so indicated in the Back End Agreement, as applicable.  If Digital River is appointed as the reseller
under the terms of the Back End Agreement, as applicable, then Digital River
shall be free to set the prices to the 
Customers for the Symantec Products sold on the relevant Online Store or
Download Site.  If Digital River is only
providing hosting and design services for the Online Store or Download Site,
the price for Symantec Products shall be set between Symantec and the
purchaser, if a direct sell, or Symantec and such other distributor or
reseller.  Prices and payments from
Digital River to Symantec for Symantec Products shall be as set forth in the
Agreement; provided that Digital River agrees to submit a separate product
order for each Online Store and/or Download Site, as applicable, and purchases
of Symantec Products sold through such Online Store and/or Download Site will
not be eligible for any incentive rebate programs available to Digital River
under the Agreement.  All fees due
hereunder by Symantec shall be invoiced to Symantec to the following
address:  Attention Accounts Payable,
Symantec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014.  All invoices will be paid within forty-five
(45) days of receipt, provided the invoice is complete and accurate.

 

(xv)  Ownership of Site URLs, Domain Names and
Sites.   
Digital River agrees to comply with and apply the same requirements set
forth in Section 8 of the Agreement in relation to the Sites, as it
currently does to the Storefront.

 

(xvi)  No Other Changes and Application of
Provisions to the Sites.  All other provisions set forth in the
Agreement, as amended to date, but except as modified specifically by this
Section, shall apply specifically to the Sites, equally in the same manner as
applied to the Storefront, and if there is any ambiguity or conflict of terms,
the more specific terms set forth in this Amendment concerning the Sites, shall
apply.

 

(xiii)  Market Partner Sites.

 

(a)  Market
Partners.  Symantec
may from time to time, allow certain third parties pursuant to a separate
co-marketing agreement by and between such third party (the “Market Partner”) and Symantec to link to
the Storefront and share revenue resulting from sales through such link.  The Parties shall use the attached Storefront
Initiation Form (in substantially the form provided in Exhibit L,
but which is subject to revision from time to time, by Symantec, as Symantec
deems necessary to meet administrative objectives).  Each Storefront Initiation Form, upon
completion, will be governed by the terms and conditions of, and become part
of, this Agreement.  Within three (3) business
days of receiving a Symantec approved Storefront Initiation Form, Digital River
shall

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

24

 

supply
Symantec with one or more Campaign URL’s for that Market Partner, and indicate
such on the Storefront Initiation Form, execute it and promptly return the same
to Symantec.  Each Campaign URL shall
allow Digital River to (i) track the sales generated by Customers entering
the Storefront from the Market Partner’s web site; and (ii) pay Symantec
for the Symantec Products purchased through Market Partner, and pay the Market
Partner the appropriate portion of the revenue generated in the form of a
Revenue Share, as detailed below.

 

(b)  Fees,
Payments to Market Partners.

 

(1)                                  Digital River Payment Terms.  Pursuant to
the payment terms of Sections 11(c) and (d) of the Agreement, Digital
River shall pay Symantec for the Symantec Products sold to End Users during
such month at the Storefront.

 

(2)                                  Royalty Payment
and Report from Digital River to Market Partners.  If a Storefront Initiation Form calls for
a revenue share to be paid to a Market Partner, Digital River shall, no later
than twenty (20) days after the end of each calendar quarter, on behalf of
Symantec, pay to each Market Partner an amount equal to such Market Partner’s
Revenue Share Percentage (as listed on the Storefront Initiation Form) of Net
Revenue but only on Net Revenue associated with those particular Symantec
Products that the Storefront Initiation Form indicates on which the Market
Partner should receive a Revenue Share. 
Along with such payment, Digital River shall deliver to the Market
Partner a written report showing, in reasonable detail, the calculation of such
payment for such quarter as required in Exhibit I.  The payment and report required hereunder
shall be sent to the Market Partner at the address listed on the Storefront
Initiation Form (which may be changed by Symantec upon reasonable notice
to Digital River).  No later than twenty
(20) days after the end of each calendar quarter, Digital River shall confirm
to Symantec

 

in
writing that it has complied with its payment and reporting obligations
pursuant to this subsection and shall provide Symantec with a copy of the
report sent to each Market Partner at the address stated in Exhibit M.  Digital River is entitled to withhold from
the amounts owed to, and to be paid to, Symantec, such amount of Revenue Share
that Digital River paid to each Market Partner on Symantec’s behalf and any
other promotions, discounts or rebates that Symantec contractually provides to
Customers of the Market Partner which results in a reduction of the proceeds
that Digital River collects on a particular sale of a Symantec Product,
pursuant to this section.  All other
amounts due and owing to Symantec are to be paid to Symantec pursuant to the
terms of this Agreement.

 

(3)  Setup
Costs.  Symantec
will pay Digital River * for adding the link to the Storefront.

 

(4)  Audits.  Digital River shall allow the Symantec’s
auditors to audit and analyze such applicable records.  Any such audit shall be permitted by Digital
River during normal business hours, upon at least fifteen (15) calendar days
notice.  The cost of this audit shall be
borne by the Party initiating the audit unless the results identify a bona fide
underpayment of revenue to the Market Partner or Symantec of more than five
percent (5%) of the total amount owed during the audited period, in which case
the cost of the audit shall be borne by Digital River.”

 

(c)  No
Other Changes and Application of Provisions to the Market Partner Sites.  All other provisions set forth in the
Agreement, as amended to date, but except as modified specifically by this
Section, shall apply specifically to the Market Partner Sites, equally in the
same manner as applied to the Storefront, and if there is any ambiguity or
conflict of terms, the more specific terms set forth in this Amendment
concerning the Market Partner Sites, shall apply.

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

25

 

c.   Customer Support Services.  Digital River will provide English language
Customer support services to Customers
through a toll-free telephone number in North America on a 24 X 7 X 365 basis,
and by email in the following languages: 
French, German, Italian, Swedish, Spanish, English, Portuguese, Dutch,
and French Canadian.  With respect
to the Customer support services to be provided by Digital River hereunder,
Digital River shall meet the metrics and staffing requirements set forth on Exhibit B
hereto.  In the event Symantec desires to
change the support services that Digital River is to provide hereunder, the
Parties shall mutually agree to any such changes.  Specific Customer support services to be
provided by Digital River are set forth below:

 

(i)  Answer inquiries regarding order
transactions and status by e-mail and/or telephone.

 

(ii)  Answer End Users’ e-mail inquiries.

 

(iii)  Respond to failed credit card transactions
inquiries.

 

(iv)  Process Internet and telephone orders with
all payment options listed in Exhibit E

 

(v)  Respond to failed download inquiries.

 

(vi)  Respond to order disputes and billing
questions.

 

(vii)  Answer pricing questions.

 

(viii)  Resolve authentication problem inquiries.

 

(ix)  Respond to subscribe and unsubscribe
requests from Customers regarding broadcast e-mail                                               messages
on product upgrades and updates, online technical notes, and newsletters and
promotions that are sent by Digital River.

 

(x)  Respond to return and refund credit requests
in accordance with the policy set forth in the applicable Symantec Product
EULA.

 

(xi)  Include Symantec in Digital River’s Chat
Support beta program (or the equivalent thereof in the event of a name change)
at *.

 

d.  Online Support. 
Digital River will also provide the following online support:

 

(i)  To End Users.  Digital River shall (x) permit End Users to
subscribe and unsubscribe from physical and electronic communications in a
real-time, web-based interface and (y) provide End

 

Users
the ability to review their order status online on a real-time basis for
electronic orders, and within 90 minutes during normal business hours for other
orders.

 

(ii)  To Symantec.  Digital River shall provide Symantec with
secure online access to Digital River’s order information on a worldwide, 24 X
7 X 365 basis.  Such order information
shall include but not be limited to identification of the product(s) ordered
and shipping information.

 

e.  Shipping.  For packaged Symantec Products that are then
currently available in stock, Digital River shall conduct same business day
shipment of no less than * (*%) of all orders averaged monthly, when such
orders are placed before 2:00 p.m. local time of the applicable worldwide
fulfillment center.  Orders placed after
2:00 p.m. local time of the applicable worldwide fulfillment center may be
shipped the next business day.  Orders
that are partially available in stock must also be shipped in accordance
herewith, provided, however, that in the event
that split shipments are required as a result, * will bear the freight

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

26

 

expense for additional
shipments after the first shipment (for which * shall bear the cost) if the
split shipment is necessary because the applicable inventory was not available
in Digital River’s stock due to the fault of Symantec (for example, because (i) Symantec
did not fulfill in a reasonable timeframe any order made by Digital River in
accordance with the procedures set forth herein, or (ii) inaccurate
Storefront forecasting provided by Symantec to Digital River caused Digital
River to have insufficient inventory of the applicable product(s)).  If the inventory was not available in Digital
River’s stock due to Digital River’s failure to maintain the minimum inventory
level required by Section 10(b) hereof, * shall be responsible for
all split shipment freight charges.

 

f.  Compliance with Laws.  Digital River will comply with all applicable
international, national, state, regional and local laws and regulations in
performing its obligations hereunder and in any of its dealings with respect to
Symantec Products.  Digital River
understands that Symantec Products are restricted by the United States
Government from export to certain countries and agrees that it will not
distribute or re-export Symantec Products in any way that will violate any of
the export control laws or regulations of the United States, including the
United States Department of Commerce Denial and Prohibition Orders, and shall
not distribute, nor permit its Customers to distribute, Symantec Products to
any country, firm or person listed on such Orders. Accordingly, Digital River
shall use commercially reasonable measures to ensure that it does not deliver
Symantec Products to End Users located in jurisdictions to which the export of
Symantec Products would be prohibited under United States or other applicable
laws, including, without limitation, the measures specified in Exhibit G.   Symantec
will, prior to the Launch Time, provide Digital River with the Export Control
Classification Numbers regarding any Symantec Product and will make available
to Digital River updates with respect to any additional or modified
classifications specific to Symantec Products.

 

g.
Digital River’s Financial Condition.  Digital River warrants and represents that it
is in good financial condition, solvent and able to pay its bills when
due.  Digital River will maintain and
employ in connection with its business under this Agreement such working
capital and net worth as may be required in the reasonable opinion of Symantec
to enable Digital River to carry out and perform all of Digital River’s
obligations and responsibilities under this Agreement for the duration of its
term.  From time to time, upon reasonable
notice by Symantec, Digital River will furnish the Symantec Chief Financial
Officer, or his/her designee, such financial reports and other financial data
as Symantec may reasonably request.

 

h.  Marketing by Digital River.  Digital River shall market only Symantec
Products and/or services, or third party products and/or services authorized by
Symantec, to Customers while they are in the Storefront, but only as pre-approved
and specifically provided by Symantec. 
Symantec will have no obligation to provide funding or other assistance
in any marketing of the Symantec Products by Digital River except as otherwise
mutually agreed upon by the Parties.

 

i.  Distribution of Packaged Symantec
Products.

 

(i) Digital River’s
Obligations.  Digital
River shall offer and distribute packaged Symantec Products to Customers
purchasing from the United States, Canada, Puerto Rico and Caribbean, United
Kingdom, Germany, France, Benelux, Italy, Spain, and Latin America Sub-sites
and located within the corresponding countries specified in Exhibit A
hereto.  Such distribution of packaged
products shall be further subject to the SOW(s) executed by the Parties
addressing implementation and other related issues.  Digital River will distribute such packaged
products with all notices, labels, logos, packaging, warranties, disclaimers
and license agreements intact as shipped from Digital River or Digital River
contracted facility.  Digital River may
not open the packaging for the Symantec Products without Symantec’s express
written permission.  Digital River shall
not distribute packaged Symantec Products to locations other than the countries
specified in Exhibit A hereto; provided,
however, that upon reasonable notice by Symantec, Digital River
shall begin to offer and distribute packaged Symantec products to Customers
located in other countries in Symantec’s EMEA, Asia-Pacific, and/or Latin
America region(s).  In such event, the
Parties shall prepare an SOW addressing development, implementation and other
issues relating to Digital River’s

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

27

 

distribution of packaged
products in such additional locations, and the Parties will cooperate in
determining the best-suited fulfillment partner(s) for packaged products in
those regions.

 

1.1  Applicability.  The Parties agree that the following subsections
(1.2) through (1.5) shall apply to all distribution by Digital River under the
Agreement of packaged products to countries in the European Region (as defined
in Section 3(i) of the Agreement), including countries that are added
to the definition of “European Region” by any future amendment to the Agreement
after the Amended Date of this Agreement.

 

1.2  Commencement
Date; Terms. 
Digital River shall begin offering and distributing packaged Symantec
Products to Customers located in the European Region, as such term is defined
in the Agreement, no later than ten business days after delivery by Symantec of
the applicable pricelist for packaged Symantec Products distributed to the
European Region.  In the event of any
future amendment of the Agreement by the Parties to include additional
countries in the definition of “European Region,” Digital River shall begin
offering and distributing packaged Symantec Products to Customers located in
the new countries added to the definition of “European Region” no later than
one business day after the effective date of any such amendment, unless the
Parties agree in writing to another timeframe.

 

1.3 Delivery
Method.  Digital
River shall offer the following two delivery options to Customers in the
European Region who purchase packaged Symantec Products through the
Storefront:  (a) standard delivery
through the local postal service and (ii) overnight delivery through UPS,
DHL or a similarly reliable overnight carrier. 
Symantec will reimburse Digital River for re-shipment costs associated
with lost shipments of goods shipped via postal delivery in the European
Region, for up to a maximum of three percent (3%) of the total shipments made
via postal delivery by Digital River to the European Region, at which time postal
service delivery will be immediately reviewed by both Parties.  Such delivery methods shall be reviewed by
the Parties on a quarterly basis, and Digital River shall provide Symantec with
loss statistics and other reasonably requested information for purposes
thereof.  In the event Symantec
determines that delivery through the carriers then being used for standard
and/or overnight delivery are unsatisfactory in one or more countries, Digital
River will begin using the different standard delivery or overnight carriers
requested by Symantec as soon as reasonably possible after such request is made
by Symantec, and the Parties shall mutually agree on any changes to the
approved shipping costs referenced in Subsection 3(i)(i)(1.5) below that
are necessary due to the change(s) in carriers.

 

1.4 Customer Shipping Costs.  Digital River shall not charge Customers more
than the applicable approved shipping charges in the table attached as Exhibit O
hereto for delivery of packaged products in the European Region or the
Americas, calculated at the then current exchange rate from U.S. Dollars to the
applicable local currency in which the Customer pays for the purchased
products.

 

1.5 Customer Payment Options.  Digital River shall make available to
Customers the credit card and direct debit card payment options required by Exhibit E
to the Agreement, but shall not be required to make the cash on delivery
payment option available until notice by Symantec (if any) at a later date
after further evaluation of such option. 
In the event Symantec requests Digital River to begin making the cash on
delivery payment option available to Customers, the Parties will further
address the details in a separate SOW or Amendment to this Agreement.

 

(ii) Latin America Packaged Products

 

1.1 Applicability.  The following terms shall apply to all
distribution by Digital River under the Agreement of packaged products to
Customers purchasing from the Latin America Sub-site

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

28

 

and
located within the countries defined as shipping locations corresponding to the
Latin America Sub-site (as defined in Section 3(i)of the Agreement),
including countries that are added to the definition of shipping locations
corresponding to the Latin America Sub-site by any future amendment to the
Agreement.

 

1.2 Commencement Date; Terms.  Digital River shall begin offering and
distributing packaged Symantec Products to Customers purchasing from the Latin
America Sub-site and located within the countries defined as shipping locations
corresponding to the Latin America Sub-site, as such shipping locations are
defined in the Agreement, no later than ten business days after delivery by
Symantec of the applicable pricelist for such packaged Symantec Products.  In the event of any                    
future amendment of the Agreement by the parties to include additional
countries in the definition of shipping locations corresponding to the Latin
America Sub-site, Digital River shall begin offering and distributing packaged
Symantec Products to Customers located in the new countries added to the
definition of shipping locations corresponding to the Latin America Sub-site no
later than one business day after the effective date of any such amendment,
unless the parties agree in writing to another timeframe.

 

1.3 Delivery
Method.  Digital
River shall offer delivery to Customers purchasing packaged Symantec Products
from the Latin America Sub-site via traceable, express delivery through FedEx
or a similarly reliable express carrier that can provide traceable delivery
service.  For those Customers located in
the United States and purchasing packaged Symantec Products from the Latin
America Sub-site, Digital River shall also offer standard delivery through the
U.S. postal service and, except for those Customers located in Hawaii and
Alaska, traceable, express delivery through UPS.  Such delivery methods shall be reviewed by
the parties on a quarterly basis, and Digital River shall provide Symantec with
loss statistics and other reasonably requested information for purposes
thereof.  In the event Symantec
determines that delivery through the carrier(s) then being used for delivery is
unsatisfactory in one or more countries, Digital River will work with Symantec
to find an alternative carrier that the parties mutually agree to. The parties
shall mutually agree on any changes to the approved shipping costs referenced
in Subsection 3(i)(iii) of this SOW that are necessary due to the
change(s) in carrier(s).

 

(iii) Customer
Shipping Costs. 
Digital River shall not charge Customers more than the applicable
approved shipping charges in the table attached as Exhibit O hereto for
delivery of packaged products purchased from the Latin America Sub-site,
calculated at the then current exchange rate from U.S. Dollars to the
applicable local currency in which the Customer pays for the purchased
products. In the event that a carrier chooses to increase its shipping rates,
Digital River shall notify Symantec in advance. Symantec may then choose to
eliminate that carrier as an option and/or the parties may work together to
come to a mutual agreement on an alternative carrier.

 

j.  Security.  Digital River shall comply with the security
requirements set forth in Exhibit H
attached hereto.

 

k.  Symantec Marketing Opportunities and
Promotions. 
From time to time, Symantec may send out direct mailings to Customers
and potential Customers offering a discount or instant electronic rebate on the
purchase price of Symantec Products and/or free shipping and handling.  Digital River agrees to honor such
promotional mailings and Symantec shall reimburse the exact dollar amount of
such discounts, instant electronic rebates and free shipping and handling
promotions actually honored by Digital River to Customers.

 

l.
Download Warranty Service aka Electronic Download Service (“EDS”).

 

(i) Download
Warranty Service.  Digital River
shall offer the Download Warranty Service through the Storefront, which may be
purchased by Symantec Customers simultaneously purchasing

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

29

 

Symantec Products through
the Storefront.  “Download Warranty Service” shall mean a
service which, when purchased by a Customer, will give the Customer the right
to re-download any Symantec Product purchased through the Storefront within one
year of the date of purchase of such product, for the sole purpose of
reinstalling a replacement copy of such Symantec Product on the Customer’s
computer in the event the Customer has reformatted his/her hard drive,
inadvertently uninstalled the Symantec Product, or changed computers.  Such right to re-download shall only apply to
the Symantec Product version originally purchased by the Customer
simultaneously with the purchase of the Download Warranty Service, and the
re-downloaded Symantec Product shall be considered a replacement of the
originally purchased product, which replacement continues to be subject to the
applicable product EULA.

 

(ii) Discontinuation
of Service.  Symantec may terminate
Digital River’s right to offer and sell the Download Warranty Service if a notice of breach relating to this service
remains uncured for a period of thirty (30) days after delivery of notice in
compliance with Section 21 of the Agreement.  Digital River shall continue to offer the
Download Warranty Service under the terms set forth herein unless or until this right is terminated per
the termination provisions set forth herein, or the Parties mutually agree to
terminate this right or the Parties otherwise modify it as agreed in an
amendment to this Agreement executed by both Parties.  Digital River agrees that Symantec
shall have the right to terminate Digital River’s right to offer the service at
any time upon five business days’ written notice if a breach of the security requirements set forth in Exhibit H are not remedied within five
(5) business days from delivery of notice, 
in compliance with Section 21 of the Agreement.  Symantec may agree, in its sole discretion,
to provide an extension of this time period if Symantec is satisfied that
Digital River has a plan to, and is acting to, mitigate the failure and to
correct the problems.

 

 (iii) Details to Customer.  Digital River shall provide Storefront
Customers with an accurate description of the terms and conditions of the
Download Warranty Service as specified in Subsection 3(l)(i) hereof,
and shall submit such terms and conditions to Symantec for its
pre-approval.  If Symantec requests,
Digital River will structure the order page on which the Customer will
indicate whether he/she will purchase the Download Warranty Service such that
the Customer is required to take an action to order the service.

 

(iv) As
consideration for the right to sell the Download Warranty Service or EDS
granted to Digital River by Symantec herein, Digital River shall pay Symantec *
(*) of the fees that Digital River charges the End User.   Digital River shall charge the End Users
whatever fee it so determines.  Although the Parties agree that Digital River
may set such pricing in its sole discretion as it so determines, the
Parties acknowledge that * ($*) is the estimated retail price for a download
warranty service. The amounts owed by
Digital River to Symantec under this paragraph shall be applied as a credit on
the monthly invoice(s) sent by Digital River to Symantec pursuant to Section 11(b) of
the Agreement.  Such invoice(s) will
contain information reflecting Digital River’s method of calculating the total
credit applied.  If no invoice is sent to
Symantec in a particular month, Digital River will apply the credit to the next
invoice sent to Symantec, or at Symantec’s request, to a Symantec marketing
campaign.

 

(a) 
Within 5 days after the end of the first month of the Trial Period, Digital
River shall provide a report to Symantec with the following information for the
first month of the Trial Period:  (i) percentage
of Customers that simultaneously purchased one or more Symantec Products and
the Download Warranty Service for such product(s) and (ii) statistics
reflecting which Symantec Products were purchased by Customers with the
Download Warranty Service.

 

(b) 
Digital River shall make the following Customer and product information for
Customers that purchased the Download Warranty Service available on an ongoing
basis through Digital River’s remote management tool, or if temporarily not
available through the remote management tool, Digital River will send such
information electronically to Symantec on a weekly basis:  Customer name, address, telephone number and
email address; name, version number and SKU of the Symantec Product(s) for
which the Download Warranty Service was purchased; and the Download

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

30

 

Warranty
Service purchase date.

 

(c) 
Within 15 days following the end of any month during which Digital River is
offering the Download Warranty Service through the Storefront, Digital River
shall provide a report to Symantec with the following information for the
previous month:  (i) the number of
Customer service/technical support calls received in which a Customer had a
question or issue relating to the Download Warranty Service and the total
number of minutes it took to resolve each such call and (ii) Digital River’s
Net Receipts from sales of the Download Warranty Service.

 

(v) Any Customer service/technical support calls
in which a Customer has a question or issue relating to the Download Warranty
Service shall not be included as part of Digital River’s Customer Service
Expense under Section 11(h) of the Agreement.

 

(m) *
(*) Hours A Quarter.  The
Parties agree that each quarter, Digital River will provide no less than * (*)
hours of project consulting time, which shall be for any project that Symantec
determines, in its sole discretion. All projects shall be pursuant to a signed
Statement of Work (“SOW”).  If Symantec
does not use all of the hours in a quarter, there is no carry over of the hours
to the next quarter.  Digital River shall
provide detailed reports on all hours of work performed for billing purposes,
including the first * (*) hours each quarter.  All hours of work above this quarterly
allowance of * (*) shall be paid at the Consulting Rate. The * (*) hours shall
not include any fees for any modifications to Digital River’s infrastructure to
comply with its obligations under the terms of this Agreement, and such
necessary changes shall not be considered a project.

 

4.  Privacy and Ownership of Customer Information.

 

a.  Symantec Privacy Policy; Use and Ownership
of Customer Information . 
Digital River shall (i) post the Privacy Policy on each Sub-site in
the applicable language of such Sub-site, (ii) update such Privacy Policy
on each Sub-site from time to time upon notice from Symantec that such Privacy
Policy has been changed and (iii) comply with all the obligations of
Symantec described in such Privacy Policy in connection with all Customer
transactions conducted through the Storefront. 
Digital River shall not request any Customer Information that is not
required to perform its obligations hereunder. 
Digital River agrees that all Customer Information is the property of
Symantec and Digital River may only use such information to perform its
obligations hereunder or as requested by Symantec, and for no other
purpose.  Digital River further shall (i) keep
all Customer Information strictly confidential, provided that Digital River may
provide necessary Customer Information to payment processors solely in
connection with processing payments from Customers for Symantec Products and (ii) delete
all Customer Information from its records and systems after it is no longer
reasonably necessary for Digital River to retain such information to perform
its obligations hereunder.  Further Digital River must comply with
various foreign laws which require a notice to the Customer that Digital River
is the entity collecting the information on behalf of Symantec and will do so
in compliance with the posted Symantec Privacy Policy.  The process of collecting data must inform
the Customer that all payment related information will be used only by Digital
River to process the order and that all other provided information will be used
solely by Symantec as indicated in the Symantec Privacy Policy.  The process required must allow the Customer
to access his or her own Customer Information collected by contacting
Customer support and asking them to amend
or otherwise designate the Customer as opted out and not to be contacted or
when such automated technology later becomes available and is implemented by
mutual agreement of the Parties, allow the Customer to directly access his or
her own Customer Information collected and amend or  otherwise designate the Customer as opted out
and not to be contacted.

 

b.  Disclosures to Customers; Customer Choice.  In connection with processing Customer
orders, Digital River shall (i) distinguish between “required” and “non-required”
fields in the order entry process, (ii) disclose how the Customer
Information provided may or will be used and (iii) present Customers with
opt out or opt in options on order pages, which options shall require Customers
to give permission for

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

31

 

subsequent uses of their
personal information by Symantec or third parties for purposes of providing
notification of product upgrades, new services and/or products, newsgroups,
special offers, seminars or other marketing purposes, except in all EU
countries, where only opt-in options will be presented to those Customers.  For Sub-Sites serving North America, fields
for consent options will have default answers (with the default set at “consent”)
or field validation methods that force decisions such that fields are not left
unanswered.  For Sub-sites serving all
other regions in the Territory, fields for consent options will have default
answers (with the default set at “no consent”) or field validation methods that
force decisions such that fields are not left unanswered, except in all EU
countries, where only an opt-in is provided. 
The foregoing consent options and default answers may be modified at
Symantec’s discretion.

 

c.  AntiSpam Policies and All Messaging to
Customers. 
Digital River shall comply with Symantec’s internal Anti-Spam Policy, as
relayed to Digital River from time to time, and which is subject to change at
Symantec’s sole discretion, from time to time, effective upon Digital River’s
receipt of an  updated version from
Symantec.  Any and all messaging that
Digital River sends out on behalf of Symantec, electronic or otherwise, shall
be first approved in writing or email by the Vice President of Global On-Line
Sales of Symantec.  Digital River shall
not send any messages to Symantec’s Customers or any visitors to  Shop Symantec which are other than those
requested by Symantec and shall not use any Customer list of Symantec’s for any
purpose, other than for Symantec’s benefit, as directed by Symantec.

 

5.  Use of Symantec and Digital
River Names.

 

a.  Symantec
Name.

 

(i)  Orders.  All Internet orders processed by Digital
River, including orders from the Storefront and Try/Buy sections, must have the
look and feel of Symantec.

 

(ii)  Telephone.  Digital River shall use the name “Symantec
Order Desk” when answering telephone lines that are dedicated to providing
services for eligible End Users.

 

(iii)  Documents.  Digital River shall use the name “Shop
Symantec” on its correspondence when it deals with Symantec Customers, and when
it bills Customers’ credit cards.

 

(iv)  Invoices;
Confirmations. 
Digital River shall use the name “Shop Symantec” and the appropriate
Digital River address when it sends invoices and confirmations to Symantec
Customers.

 

(v)  Nonaffiliation.  If at any point during the term of this
Agreement, Digital River publishes, either orally or written, any promotion of
Symantec Products or services, Digital River shall use a disclaimer that states
that Digital River is not an affiliate of Symantec in such promotion.  At no time will Digital River hold itself out
to be an affiliate of Symantec, either orally or in writing.

 

(vi)  Other.  Digital River may use the name “Shop Symantec”
for other purposes for which it requests and receives written permission to do
so.  Digital River does not have a
license to use the Symantec name, or any variation thereof, for any purposes
not listed above.

 

b.  Digital River Name.  Digital River shall not display its name or
any of its trademarks or other identifying marks at any location on the
Storefront except as directed by Symantec to provide notice that Digital River
is a contracted vendor and on the order processing page prior to receiving
Customers’ credit card information for purposes of notifying Customers that the
applicable credit card charge will be made by Digital River.

 

6.  Symantec’s Trademarks,
Trade Names and Copyrights.

 

During the term of this
Agreement, Digital River is authorized by Symantec to use the trademark

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

32

 

“Symantec,” the Symantec
logos for Symantec Products and the designations “Symantec Order Desk” and “Shop
Symantec” in connection with Digital River’s services under this
Agreement.  Digital River’s use of such
trademark, logos, and designations will be in accordance with Symantec’s
policies in effect from time to time, including but not limited to trademark
usage and cooperative advertising policies. 
Digital River shall not alter, erase, deface or overprint any trademark,
copyright, trade name, or other proprietary right notice on anything provided
by Symantec.  Digital River acknowledges
that Symantec owns and retains all copyrights and other proprietary rights in
all Symantec Products, and agrees that it will not at any time during or after
this Agreement assert or claim any interest in or do anything that may
adversely affect the validity or enforceability of any trademark, trade name,
copyright or logo belonging to or licensed to Symantec (including, without
limitation, any act, or assistance to any act, which may infringe or lead to
the infringement of any copyright in Symantec Products).  All rights not expressly granted herein are
reserved by Symantec.  Nothing in the
Agreement or in the performance thereof, or that might otherwise be implied by
law, shall operate to grant Digital River any right, title, or interest in
Symantec’s trademarks and logos.  Digital
River’s use of Symantec’s trademarks and logos shall inure solely to the
benefit of Symantec.  Digital River
hereby assigns all rights it may acquire by operation of law or otherwise in
Symantec’s trademarks and logos, including all goodwill associated
therewith.  Digital River will not alter,
reverse engineer, decompile, disassemble or rent the Symantec Products or
otherwise attempt to learn the source code, structure, or algorithms underlying
the Symantec Products.  Digital River
will not sell, lend or transfer any user manual or printed documentation or
other materials included with Symantec Products separately from the
distribution of Symantec Products.

 

7.  Digital River’s
Trademarks, Trade Names and Copyrights.

 

During the term of this
Agreement, Symantec is authorized by Digital River to use Digital River’s
trademarks and logos in connection with Symantec’s advertisement and promotion
of the Storefront.  Symantec’s use of
such trademark and logos will be in accordance with Digital River’s policies in
effect from time to time, including, but not limited to, trademark usage and
cooperative advertising policies. 
Symantec will not at any time during or after this Agreement assert or
claim any interest in or do anything that may adversely affect the validity or
enforceability of any trademark, trade name, copyright or logo belonging to
Digital River.  All rights not expressly
granted herein are reserved by Digital River. 
Nothing in the Agreement or in the performance thereof, or that might
otherwise be implied by law, shall operate to grant Symantec any right, title,
or interest in Digital River’s trademarks and logos.  Symantec’s use of Digital River’s trademarks
and logos shall inure solely to the benefit of Digital River.  Symantec hereby assigns all rights it may
acquire by operation of law or otherwise in Digital River’s trademarks and
logos, including all goodwill associated therewith.

 

8.  Ownership of Storefront
URLs and Domain Names.

 

Symantec shall designate
and own the URLs that are to be used for the Storefront, any Sub-sites, Sites
and Market Partner Sites.  These
ownership rights extend to all domain names and URLs required to functionally
operate the Storefront site, any Sub-sites, Sites and Market Partner Sites,
including, but not limited to, Storefront URLs and Key server URLs.  Symantec grants Digital River limited rights
to the URLs to the extent that access to the URLs is necessary in order for
Digital River to meet its obligations hereunder.

 

9.  Reporting; Records;
Inspection; Purchase Orders.

 

a. Notification.  Digital River will notify Symantec in writing
of any claim or proceeding involving Symantec Products within ten (10) days
after Digital River learns of such claim or proceeding.  This notification requirement shall not
include claims relating to service or credit card charges.  Digital River will report promptly to
Symantec all claimed or suspected product defects.  Digital River will also notify Symantec in
writing not more than thirty (30) days after any change in the control of
Digital River or any transfer of more than twenty-five percent (25%) of Digital
River’s voting control or a transfer of

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

33

 

substantially all its
assets.

 

b. Reporting.  Digital River must provide Symantec with the
reports and access to reporting information set forth below.  All reports provided by Digital River must
have the capability of being sorted or totaled on every field.

 

(i)  Online
Reporting Tool. 
Digital River shall provide Symantec access on a 24 X 7 X 365 basis to
its online reporting tool that will provide Symantec the ability to obtain all
sales and marketing data relating to the Symantec Products as fully updated by
Digital River each 24 hours.  The data
made available by such online reporting tool shall at a minimum include all
Customer Information gathered by Digital River in the course of performing its
obligations hereunder, other than credit card numbers of other financially
sensitive information, and the following sales data for each product sold:  Customer name, Customer billing and email
addresses, product sold, SKU, quantity, price, country code and promotional
code/campaign ID. Such online reporting tool will provide authenticated access
to authorized Symantec employees on a worldwide basis.  Within 30 days after the initial launch of
the Storefront by Digital River, Digital River shall add a feature to the
online reporting tool that will permit Symantec to obtain sales and marketing
data relating to Try/Buy software.

 

(ii)  Site
Reporting.  Digital
River shall provide Symantec the site reports detailed in Exhibit I, as
may be amended by Symantec from time to time upon reasonable notice to Digital
River, either through the online reporting tool described in the foregoing
subsection, or by electronic transmission if not available through the online
reporting tool.  If Symantec makes a
request for a new report or a change to an existing report, the Parties will
prepare and mutually agree upon an SOW with respect thereto.

 

(iii)  EDI
Sell-Through and Returns Reporting.  Digital River shall (a) provide to
Symantec electronically on a daily basis the EDI sell-through reports
containing the information set forth in Section 1 of Exhibit K hereto
and (b) provide to Symantec electronically on a weekly basis the product
returns reports containing the information set forth in Section 2 of Exhibit K
hereto, as such Exhibit K may be amended by Symantec from time to time
upon the mutual written agreement of the Parties. The Parties agree that the
daily EDI information feed provided for in Section 9(b)(iii) of the
Agreement shall be based on a three-day lag period (i.e., the EDI sell-through
information submitted on a given day shall relate to Storefront sales three
days prior) and be presented in accordance with the EDI template provided by
Symantec.  In addition, with respect to
any Symantec Products sold through the Sub-sites that have List Prices in
currencies other than the U.S. Dollar, the price reflected in the EDI
information feed to be paid to Symantec by Digital River for such Symantec
Products shall be noted in U.S. Dollars. 
Digital River shall determine the amount owed to Symantec in U.S.
Dollars for each such Symantec Product by using a published exchange rate for
the date of the sale of such product by DR to the Customer in order to convert
the amount owed in the applicable List Price currency for such product to a
total in U.S. Dollars.

 

(iv)  Penetration
Report.  Digital
River shall provide Symantec with a penetration report (“Penetration Report”) by the tenth
(10th ) day of each month for the prior month sales which contains
the information prescribed in the template provided by Symantec.  The price reflected on such Penetration
Report as the amount to be paid by Digital River to Symantec for any Symantec
Products sold through the Sub-Sites that have List Prices in currencies other
than the U.S. Dollar shall be calculated in the same manner as required for the
daily EDI reports.

 

c.  Records and Audits.  Digital River will maintain its records
relating to distribution of Symantec Products for at least three (3) years
after their creation, and will permit Symantec or its representative to examine
such records upon reasonable notice during reasonable business hours.  Symantec or any such representative shall
agree to hold information obtained in such examination in confidence and shall
only reveal to Symantec such information as is necessary to verify Digital
River’s compliance or noncompliance with this Agreement.  Digital River will promptly pay any payments
found due by such an examination, plus interest, and if any examination
discloses a shortfall in any payments due Symantec in a calendar

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

34

 

quarter of more than five
percent (5%), Digital River will pay the reasonable fee of the auditors for
that examination.

 

d.  Audit of Packaged Product Inventory.  Symantec or its representative shall have the
right to inspect the packaged Symantec Products inventory held by Digital River
upon reasonable notice at all reasonable times.

 

e.  Purchase Orders.

 

(i)  Purchase Order
Procedures for all Symantec Products.  Digital River shall submit purchase orders to
Symantec Order Services at the address listed in Section 5 of Exhibit K
hereto for packaged Symantec Products, which purchase orders shall indicate for
each product the product name and SKU, quantity ordered and List Price. The
terms and conditions of this Agreement and the Symantec confirmation will apply
to each order accepted by Symantec hereunder. 
Should there be conflicts in terms between Symantec’s confirmations and
this Agreement, the terms of this Agreement shall control.  The provisions of Digital River’s form of
purchase order or business forms will not apply to any order notwithstanding
Symantec’s acknowledgment or acceptance of such order.

 

 (ii)  Additional Purchase Order
Policies for Packaged Symantec Products.  All of Digital River’s orders for packaged
Symantec Products shall be in shipping carton quantities (or integral multiples
thereof) and shall be subject to acceptance in writing by Symantec at its principal
place(s) of business and shall not be binding until the earlier of such
acceptance or shipment, and, in the case of acceptance by shipment, only as to
the portion of the order actually shipped. 
Symantec reserves the right to cancel any orders placed by Digital River
and accepted by Symantec as set forth above, or to refuse or delay shipment
thereof, as it so desires if Digital River (a) fails to make any payment
as provided in this Agreement or under the terms of payment set forth in any
invoice or otherwise agreed to by Symantec and Digital River, (b) fails to
meet reasonable credit or financial requirements established by Symantec,
including any limitations on allowable credit, (c) otherwise fails to
comply with the terms and conditions of this Agreement or (d) in Symantec’s
opinion, has an excess inventory of packaged Symantec Products.  Symantec also reserves the right to cancel
any orders for Symantec Products deleted from Exhibit A to this Agreement
pursuant to Section 2.d.(iii) without liability of any kind to
Digital River or to any other person.  No
such cancellation, refusal or delay will be deemed a termination (unless
Symantec so advises Digital River) or breach of this Agreement by Symantec.

 

(iii) Acceptance
of North America Purchase Orders by Digital River for Purchase on the
Storefront. 
Digital River agrees to accept purchase orders from small business and
Enterprise Customers on the Storefront that purchase more than Five Hundred
Dollars ($500.00) if the purchase order is in the form set forth in Exhibit T (the “Customer Purchase Order”).  Digital River hereby * associated with
accepting the Customer Purchase Orders, including but not limited to *.  Digital River shall settle the Symantec’s
invoices and pay Symantec in full, notwithstanding any default on the part of
End Users to pay Digital River.  Digital
River will ensure that the Customer Purchase Order process remains available in
accordance with the Service Level Requirements set forth in Exhibit F.  Digital River shall ensure that the End User
experience with the Customer Purchase Order is as follows:

 

•                  Customer
decides to purchase a Symantec Product

•                  Shopping
cart page displays “Pay on Purchase Order”

•                  Customer
completes the Customer Purchaser Order and submits it to Digital River
electronically

•                  Digital
River communicates approval or denial of credit within no more than forty-eight
(48) hours

•                  If
approved, Customer will have the ability to download the Symantec Product(s),
have physical versions shipped,  or
license certificate generated once they complete the process.

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

35

 

10.  Packaged Symantec Products.

 

a.  Consignment of Packaged Symantec Products;
Title.  Digital
River shall hold all packaged Symantec Products ordered and received from
Symantec under this Agreement on a consignment basis.  Title to all Symantec Products held on
consignment is reserved by Symantec until the sale of the Symantec Products by
Digital River to End Users.  At the
moment of sale of Symantec Products to End Users, title shall pass from
Symantec to Digital River, and then immediately from Digital River to the End
User.  Until such time as title passes to
the End User, Digital River shall have no right to pledge, mortgage, or
otherwise encumber Symantec Products. 
Digital River agrees to cooperate with Symantec in effecting protections
afforded consignment sellers under the Uniform Commercial Code, including the
execution of UCC-1 financing statements. 
Symantec shall be responsible for the preparation of such financing
statements for Digital River’s review and signature, and for the filing of such
financing statements and payment of filing costs.  No security interest shall be granted in the
proceeds from the sale of the consigned Symantec Products.

 

b.  Inventory.  Digital River will maintain warehousing
facilities and an inventory of packaged Symantec Products sufficient to serve
adequately the needs of the Storefront Customers on a reasonably timely
basis.  Digital River will maintain a
minimum of four weeks of packaged product inventory and a maximum of six weeks
of packaged product inventory based on Symantec’s forecast for the Storefront
for the applicable quarter.

 

c.  Storage and Segregation of Symantec
Products.  Without
the prior written consent of Symantec, Digital River shall not store any
Symantec Products held on consignment at any location other than at the Digital
River contracted or owned facility to which Symantec ships such Symantec
Products.  Digital River shall clearly
label Symantec Products as products and property owned by Symantec and held by
Digital River on consignment.  Digital
River shall not use any Symantec Product inventory purchased or held by Digital
River under any agreement between the Parties other than this Agreement to
fulfill Customer purchases made through the Storefront.

 

d.  Shrinkage; Insurance.  Digital River shall be responsible for any
shrinkage due to loss or damage to any Symantec Products while on
consignment.  For purposes of calculating
any Digital River liability due to shrinkage, the value of such consigned goods
shall be based upon Symantec’s cost of manufacturing the applicable products
that were lost or damaged.  Without
limiting the foregoing, Digital River agrees to use commercially reasonable
efforts to protect and preserve the Symantec Products while on consignment and
to use all reasonable precautions with its staff and facilities to prevent
unauthorized access to, removal of, or interference with, the Symantec
Products.  Digital River further agrees
to maintain all-risk property insurance in an adequate amount to fully insure
all Symantec Products while on consignment, wherever located, and will cause
Symantec to be named as an additional insured on such policy throughout the
term of this Agreement.  Such insurance
shall indicate that the coverage with respect to Symantec will be primary
without right of contribution of any other insurance carried by Symantec.

 

e.  Shipment.  All packaged Symantec Products purchased
directly from Symantec will be shipped by Symantec F.O.B., Symantec’s point of
delivery.  Shipments will be made to
Digital River’s identified warehouse facilities or freight forwarder.  Symantec will be responsible for paying all
shipping, freight and insurance charges.

 

f.  Risk of Loss.  Title to Symantec Products ordered by Digital
River is reserved by Symantec until sale by Digital River to End Users.  However, all risk of loss or damage will pass
to Digital River, or to such financing institution or other parties as may have
been designated to Symantec by Digital River, upon delivery by Symantec to
Digital River.  Symantec will bear the
risk of loss or damage in transit.

 

g.  Partial Delivery.  Unless Digital River clearly advises Symantec
to the contrary in writing, Symantec may make partial shipments on account of
Digital River’s orders, to be separately invoiced and paid for when due.

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

36

 

h.  Delivery Schedule; Delays.  Symantec will use reasonable efforts to meet
Digital River’s requested delivery schedules for packaged Symantec Products,
but Symantec reserves the right to refuse, cancel or delay shipment to Digital
River as it so desires.  Should orders
for Symantec Products exceed Symantec’s available inventory, Symantec will
allocate its available inventory and make deliveries on a basis Symantec deems
equitable, in its sole discretion, and without liability to Digital River on
account of the method of allocation chosen or its implementation.  In any event, Symantec shall not be liable
for any damages, direct, consequential, special or otherwise, to Digital River
or to any other person for failure to deliver or for any delay or error in
delivery of Symantec Products for any reason whatsoever.

 

i. Account
Receivables in Trust.  Until such time as payment is received by
Symantec, Digital River shall hold the account receivables from the sale of any
packaged Symantec Products to End Users in trust for Symantec.  Digital River shall have no right, title, or
interest in, and shall not pledge, mortgage, or otherwise encumber such
accounts receivables.

 

j. Field Destruction.  Digital River and Symantec entered into a
separate written agreement dated Logistics RMA Destruction Supplier Review
Checklist agreement on July 22, 2002 (the “Field Destruction Agreement”), so that Digital River may
destroy obsolete inventory in the field subject to the terms and conditions of
such Field Destruction Agreement, this Agreement, and pursuant to the executed
Certification, attached hereto as Exhibit V
(the “Certification”).  The terms and conditions of all specific,
executed Certifications and the Field Destruction Agreements are incorporated
herein by reference.  Digital River
agrees to assume sole responsibility for managing the audit and destruction of
obsolete product for packaged Symantec Products at Digital River’s sole
expense, all as pursuant to the terms of this Agreement, the Certification and
the Field Destruction Agreement.  Digital
River will contract with a third party, which third party selection and
contract terms and conditions must be approved by Symantec, for audit and
destruction services to be performed in compliance with Symantec’s
requirements, a copy of which requirements will be attached to such Field
Destruction Agreement as an Attachment A and incorporated by reference
herein.  Symantec and Digital River will
accept the third party’s count as final, however Symantec reserves the right,
in its sole discretion, to audit any count hereunder.  Digital River and third party will comply
with the RMA procedures provided by Symantec, as may be modified from time to
time unilaterally by Symantec.

 

11.  Pricing and License Fees;
Payments; Payment Terms; Taxes, Tariffs.

 

a.  Digital River Pricing to End Users.  Although Symantec may provide and change from
time to time a suggested retail price (“ERP”)
for the Symantec Products, Digital River shall be free to set and offer End
Users any price (license fee) for the Symantec Products.

 

(i) Pricing
When Symantec Does Direct Sale on Sites For Partners Under Section 3(b)(xii).  From time to time, Symantec may agree to a
direct sale to the Partners under the terms of the Front End Agreement for a
particular Site and then only engage Digital River to provide hosting and
design services for the Site.  If such an
arrangement is indicated in the Back End Agreement, the price for the Symantec
Products will be set by Symantec directly for the Partner’s End Users and the
terms for payment and pricing are between the Partner’s End Users (or if
purchased by the Partner, then the Partner) and Symantec only.  Symantec shall pay Digital River its ERP, per
the terms of the Agreement, if Symantec requires Digital River to deliver any
boxed product in the Back End Agreement. 
If the direct sale is pursuant to a download site, then Symantec shall
pay Digital River its standard per transaction or per download fee as indicated
in the relevant Back End Agreement, which will clearly indicate the transaction
is a direct sale by Symantec arrangement. 
All other terms of Section 11 shall apply to such Sites unless
otherwise specifically modified herein.

 

b.  Payments by Symantec to Digital River.  Digital River’s sole compensation for its
services under this Agreement will be its margin obtained through its resale of
Symantec Products and the fees expressly agreed by the Parties herein or in one
or more separate SOWs.  Digital River
shall invoice

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

37

 

Symantec on a monthly
basis for any fees owing by Symantec to Digital River hereunder.  Invoices shall be mailed to Symantec Accounts
Payable at the address set forth in Section 21 hereof, and shall be due
and payable thirty (30) days after receipt by Symantec.

 

c.  Payments by Digital River to Symantec.

 

(i) Symantec
Pricing to Digital River.  From time
to time, Symantec shall provide Digital River with price lists setting forth
the undiscounted prices from Symantec to Digital River for the Symantec
Products (“List Price(s)”).  The current price lists for the Symantec
Products as of the Amended Date is set forth as Exhibit A to this Agreement.  Symantec’s Revenue Accounting department and
E-commerce Marketing team will maintain and update the Symantec Products in
terms of both product lines offered, their SKUs listing and any pricing
changes, and forward this updated list to Digital River for the purpose of
calculating the price adjustment for the actual final price that Digital River
pays to Symantec, in accordance with the Partner Efficiency Sharing Model, as
indicated below.  Unless otherwise noted
and provided as separate lists in Exhibit A,
the List Price and the ERPs are the same.

 

The
actual final price that Digital River pays Symantec for each Symantec Product
that is a consumer product shall be based upon the Partner Efficiency Sharing
Model set forth below, which is determined, based upon the volume of sales made
by Digital River.  Starting from the
Amended Date, the calculation for the first two monthly remittances from
Digital River to Symantec of each quarter will be based upon the previous
established rate of * percent (*%).  At
the conclusion of the third month from the Amended Date, Symantec and Digital
River will calculate the rate to be applied for the quarter concluded.
Thereafter, at the end of each quarter, the Parties will agree on an estimated “Revenue
@ ERP” for the upcoming quarter which shall be no less than the prior quarter’s
actual “Revenue @ ERP”.   After the
conclusion of each quarter, a true up against the actual “Revenue @ ERP shall
be performed per the schedule set forth below.  The amount due for consumer Symantec Products
will be determined as follows:  (i) the
actual total dollar value of the consumer Symantec Products sold for the
quarter (which amount shall be derived from the “penetration report” generated
by Digital River) (the “Net Discounted Sales”)
will be multiplied by four (4) to annualize the amount, then (ii) locate
that total amount in the column “Revenue @ ERP” on the Partner Efficiency
Sharing Model below and (iii) find the applicable * indicated at such
level of “Revenue @ ERP” in the Partner Efficiency Sharing Model. The
applicable percentage discount will be applied to the Net Discounted Sales for
such consumer Symantec Products to determine the discount to the List Price
that Digital River shall pay Symantec for the Symantec Products.  The Parties agree to communicate the actual
amount due to Symantec on the fourth day of the next quarter.

 

A
finalized activity report will be sent to Symantec on the tenth (10th)
of each month.  Digital River shall pay
Symantec the amount due by no later than the twentieth (20th) of
each month.  There are no other annual
catch up adjustments or rebates based upon other quarterly activity that will
be applied in determining the final price that Digital River shall pay Symantec
for the Symantec Products.  Subject to
the foregoing requirement, Symantec reserves the right to from time to time
increase or decrease its List Prices to Digital River and the ERPs for the
Symantec Products, which changes shall be effected by Symantec’s delivery to
Digital River of an updated price list. 
The Partner Efficiency Sharing Model will be revisited by the Parties
and may be adjusted by a mutually signed amendment on the second anniversary of
the Amended Date.

 

The
final price that Digital River pays for each Enterprise Symantec Product shall
be equal to *% of * for such Enterprise Symantec Product.  This percentage will be revisited by the
Parties and may be adjusted by a mutually signed amendment on the first
anniversary of the Amended Date.

 

The
final price that Digital River pays for consumer and small business for APAC
shall be equal to * percent (*%) of * for such Symantec Product excluding
Symantec Product sold through Australia and New Zealand English Language Stores
being hosted on Digital River’s V3 Platform, which will be paid at * percent
(*%).  Such percentage that is applied to
List Price will be varied based on Digital

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

38

 

River’s roadmap and schedule for
shipping into APAC countries. Digital River represents that it will make best
efforts to ship to APAC in accordance with the roadmap it delivered to
Symantec.   Should the schedule, which is
attached as Exhibit U be changed or not fulfilled, Symantec reserves the
right to reduce the percentage accordingly upon written notice to Digital River.  This percentage will be revisited by the
Parties and may be adjusted by a mutually signed amendment on the first
anniversary of the Amended Date.

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

39

 

 

Partner Efficiency-Sharing Model.

*

*

 

	
  *

  	
   

  	
  %

  
	
  *

  	
   

  
	
  *

  	
   

  	
  *%

  

*

*

*

 

(ii) Invoicing.  For all ESD products, Symantec shall invoice
Digital River for Purchase First products sold to End Users, and for Try/Buy
products downloaded and subsequently purchased by End Users.  For packaged Symantec Products, Symantec
shall invoice Digital River for stock shipped and sold to End Users (even if
payment has not been collected from any End User) and for shrinkage as outlined
in Section 10(d)of the Agreement.

 

For the Symantec Products
sold through the Sub-sites that have List Prices in currencies other than the
U.S. Dollar, Symantec will invoice Digital River in U.S. Dollars based on the
currency conversion calculated by Digital River as required by Section 9(iii) of
the Agreement and transmitted through the EDI report for processing by
Symantec.  Symantec understands that
Digital River’s internal processes are structured such that Digital River
automatically sends payment to Symantec based on the monthly Penetration Report
processed by Digital River.  To the
extent there are any discrepancies in the amount owed to Symantec based on the
daily EDI reporting and the monthly Penetration Report, the Parties shall cooperate
to reconcile such discrepancies in order to determine the amount actually owed
by Digital River to Symantec based on the number of Symantec Product units
actually sold and the applicable List Prices.

 

(iii) 
Digital River Payment Terms.  On
the 20th day of each month, Digital River shall (x) settle all
Symantec invoices for the previous month’s sales and shrinkage by wire transfer
and (y) send remittance advice to Symantec Accounts Receivable at the address
set forth on Section 4 of Exhibit K, which remittance advice shall
detail the payments made to Symantec by purchase order number.  All payments due from Digital River shall be
made in United States dollars (or such other currency as agreed by both
Parties) by wire transfer to the applicable banking facilities set forth on Section 3
of Exhibit K, or such other banking facility designated in writing by
Symantec.  Symantec shall pay the
applicable wire transfer fees incurred in connection with Digital River’s
transmission of payments hereunder. 
Symantec reserves the right, upon written notice to Digital River, to
declare all sums immediately due and payable in the event of a breach by
Digital River of any of its obligations to Symantec as outlined in Section 19(b)(i) or
(b)(ii).

 

Digital
River is hereby authorized to do a “Fed Wire” or  “Pure Swift Transfer” only of any funds due
and owing to Symantec, directly into Symantec’s bank account.  This does not authorize Digital River to do
any other electronic deposits of any type. 
Digital River shall keep all information relating to Symantec’s bank
accounts and other related financial information (the “Confidential Banking
Information”) completely confidential and shall not disclose any Confidential
Banking Information to any party without Symantec’s prior written consent.  Digital River shall be solely liable for any
losses that Symantec incurs as a result of mistakes, misappropriations of funds
or unauthorized disclosure of Confidential Banking Information and shall
separately obtain its own indemnity from any third parties which may also be
responsible, as

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

40

 

applicable.   Digital River shall correct the problem or
mistake and compensate Symantec within no less than twenty-four (24) hours of
becoming aware of the problem or mistake. 
Any failure to comply with these provisions shall be deemed an immediate
and material breach of this Agreement.”

 

d.  Failure to Pay.  Any payment or part of a payment owing by
either Party that is not paid when due, shall, after written notice by the
other, bear interest at the rate of 1.5% per month from its due date until
paid.  Failure of either Party to pay any
non-disputed fees or other charges when due shall constitute, after the other
Party receives written notice and has had ten (10) days to cure
non-payment, sufficient cause for the other Party to immediately suspend its
performance hereunder and/or to terminate this Agreement in accordance with Section 19(b)(i).  Digital River’s obligation to pay Symantec
hereunder shall not be affected by Digital River’s *.

 

e. Taxes, Tariffs,
Fees.  The Symantec
Product List Prices do not include any national, state or local sales, use,
value added or other taxes, customs duties, or similar tariffs and fees which
Symantec may be required to pay or collect upon the sale or delivery of
Symantec Products or upon collection of the sales price (a “Tax”).  The definition of Tax does not include any
income or similar taxes payable by Symantec as a result of revenues received by
Symantec pursuant to this Agreement. 
Should any Tax or levy be made, Digital River shall pay such Tax or levy
and indemnify Symantec for any claim for such Tax or levy demanded.  Digital River represents and warrants to
Symantec that all Symantec Products acquired hereunder are for redistribution
in the ordinary course of Digital River’s business, and Digital River shall
provide Symantec with appropriate resale certificate and other documentation
satisfactory to the applicable taxing authorities to substantiate any claim of
exemption from any such taxes or fees.

 

f. Credit Risk.  Digital River shall take * related to the End
Users, including but not limited to *. 
Digital River shall settle Symantec’s invoices notwithstanding any
default on the part of End Users to pay Digital River.

 

g. Returned Products.  Digital River shall be authorized to conduct
field destruction for products returned by End Users that are not suitable for
resale.  Symantec shall provide Digital
River with a credit equal to the applicable List Price for each return received
in accordance with the applicable EULA and reported to Symantec in accordance with
Section 9(b)(iii). Digital River will
require a letter of destruction from all End Users who request a refund in
accordance with Symantec’s refund policy. 
Upon Symantec’s request, Digital River will provide Symantec with all
letters of destruction as proof of refund. 
Symantec shall reimburse Digital River for the return costs to
the extent the total gross units of Symantec Product returned in a given
quarter exceeds * percent (*%) of gross total number of units of Symantec
Product returned for such quarter, as calculated on a monthly basis and average
for the quarter.   In such case, Digital River shall invoice
Symantec for such amounts as set forth in Section 11(b) of this
Agreement.  The amount of the
return/refund request processing fee will be subject to review by the Parties
on a quarterly basis.

 

h.  Maximum Customer Service Expense.  As provided in this subsection, Symantec
shall reimburse  Digital River to the
extent its total Customer Service Expense in a given month exceeds * percent
(*%) of Net Sales for such month, as calculated on a monthly basis and average
for the quarter. “Net Sales”, for purposes
of this subsection, shall mean Digital River’s actual gross receipts from
distribution of the Symantec Products in the Territory, less returns and
related tax and shipping costs.  Digital
River’s “Customer Service Expense” for a
given month shall be calculated as:  (i) Digital
River’s Internal Customer Service Costs, plus (ii) the actual charges from
third party providers used by Digital River to meet its Customer service
obligations under this Agreement, provided that Symantec has previously
approved in writing the arrangements (including rates charged) made between
Digital River and any such third party provider, plus (iii) the actual
cost to Digital River for use by Symantec Product Customers of the toll free
and toll share telephone numbers for Customer support, if applicable, less (iv) the
portion of the total Customer Service Expense relating to downtime of the
Storefront, latency or intermittent order processing issues on the Storefront
less returns, or corruption of Try/Buy or ESD products (calculated by adding
the Internal Customer Service Costs and actual third party provider charges

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

41

 

for all calls and emails
received relating to those types of issues). 
“Internal Customer Service Costs”
shall be the sum of the following amounts: 
(i) * ($*) cents per minute for each Customer service phone call
received in Digital River’s North America Customer service center (currently in
Eden Prairie, Minnesota), (ii) * ($*) per e-mail support request received
and answered in Digital River’s North America Customer service center and (iii) *
($*) per email support request received and answered in Customer support sites
outside of the United States, or $* total for all such email supports requests
answered, whichever amount is greater. 
No later than the tenth day of each month, Digital River will invoice
Symantec for any amounts that may be due hereunder as set forth in Section 11(b) hereof,
and will concurrently provide Symantec with detailed reporting indicating the
calculation of the Customer Support Expense. 
In the event of any disputes relating to the amounts owed by Symantec to
Digital River hereunder, the Parties will mutually resolve such disputes.

 

12. Disclaimer
of Warranty; Limited Liability.

 

a.  Disclaimer of Warranty.  SYMANTEC MAKES NO WARRANTIES OR
REPRESENTATIONS AS TO PERFORMANCE OF SYMANTEC PRODUCTS OR AS TO SERVICE TO
DIGITAL RIVER OR TO ANY OTHER PERSON, EXCEPT AS SET FORTH IN SYMANTEC’S LIMITED
WARRANTY ACCOMPANYING DELIVERY OF SYMANTEC PRODUCTS.  SYMANTEC RESERVES THE RIGHT TO CHANGE THE
WARRANTY AND SERVICE POLICY SET FORTH IN SUCH LIMITED WARRANTY OR ELSEWHERE, AT
ANY TIME, WITHOUT FURTHER NOTICE AND WITHOUT LIABILITY TO DIGITAL RIVER OR TO
ANY OTHER PERSON.  TO THE EXTENT
PERMITTED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED
TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
ARE HEREBY EXCLUDED.

 

b.  Limited Liability.
EXCEPT FOR *, THE LIABILITY OF EACH PARTY, IF ANY, FOR DAMAGES SHALL BE LIMITED
TO THE * UNDER THIS AGREEMENT BY * FROM SALES OF THE SYMANTEC PRODUCTS, WHICH
AMOUNT SHALL BE CALCULATED AS THE * RECEIVED BY DIGITAL RIVER IN CONNECTION
WITH ITS DISTRIBUTION OF THE SYMANTEC PRODUCTS, LESS THE * FOR THE SYMANTEC
PRODUCTS, *.  IN NO EVENT SHALL EITHER
PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR INDIRECT DAMAGES OF ANY KIND INCLUDING ANY LOST PROFITS OR
LOST DATA, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.  THE PARTIES ACKNOWLEDGE THAT
NOTHING IN THIS SECTION SHALL LIMIT A PARTY’S OBLIGATION TO PAY AMOUNTS
DUE AND OWING TO THE OTHER PARTY UNDER THIS AGREEMENT.

 

c.  No
Warranty by Digital River.  Digital River will make no warranty,
guarantee or representation, whether written or oral, on Symantec’s behalf.

 

13.  Indemnification of Symantec.  Digital River shall indemnify Symantec and
hold it harmless from any costs, claims, liabilities, losses, expenses or
damages, or any other liability, to the extent it arises from (i) the
negligence, fault, or unlawful acts of Digital River, its employees or agents, (ii) any
unauthorized use by Digital River, its employees or agents of any trademarks,
copyrights or patents relating to Symantec Products or BOBs, or Customer
Information (iii) any unauthorized warranty or representation made by
Digital River, its employees or agents relating to Symantec Products or BOBs, (iv) any
improper or unauthorized replication, packaging, marketing, distribution or
installation of any Symantec Products or BOBs, (v) the combination,
operation or use of the Symantec Products by Digital River with any hardware,
software, products, data or other materials, other than the Wrapper Technology,
that are not specified or provided by Symantec (other than such hardware, software, products, data or other materials
reasonably required to use the Symantec Products for their respective normal
commercial use), (vi) the alteration or modification by Digital
River of the Symantec Products, or (vii) any breaches of any warranties
provided under Section 3(m). 
Symantec shall notify Digital River in writing of any such claim
promptly after

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

42

 

Symantec first learns of
it, and shall cooperate fully with Digital River in connection with the defense
thereof and shall grant Digital River control of any such claim.  Symantec shall have the right to participate
with its own counsel at Symantec’s expense.

 

14.   Indemnification of Digital River.

 

a.  Patent or
Copyright Infringement. 
Symantec agrees that, if notified promptly in writing of, and given sole
control of the defense and all related settlement negotiations, it will defend
Digital River against any damages awarded by a court based on an allegation
that a Symantec Product supplied hereunder infringes a U.S. patent or
copyright.  Digital River shall cooperate
fully with Symantec in Symantec’s defense of any such claims.  Symantec will pay any resulting costs,
damages and reasonable attorney’s fees finally awarded by a court with respect
to any such claims.  Digital River shall
have the right to participate in any such claims with its own counsel at
Digital River’s expense.

 

b.  Product Claims.  Symantec agrees that, if notified promptly in
writing of, and given sole control of the defense and all related settlement
negotiations, it will defend Digital River against any damages awarded by a
court based on a product liability claim regarding Symantec Products.  Digital River shall cooperate fully with
Symantec in Symantec’s defense of any such claims.  Symantec will pay any resulting costs,
damages and reasonable attorney’s fees finally awarded by a court with respect
to any such claims.  Digital River shall
have the right to participate in any such claims with its own counsel at
Digital River’s expense.

 

c.  Exceptions.  Notwithstanding the foregoing section,
Symantec shall not be liable to Digital River for any claim arising from or
based upon the actions listed in Section 13(i) through (vi), if taken
by Digital River.

 

d.  Limitation.  Symantec shall have no obligation to Digital
River with respect to infringement of patents or copyrights beyond that stated
in this Section 14.

 

15. Confidentiality.  Each Party acknowledges that in the course of
performing its obligations hereunder  it
will receive information that is confidential and proprietary to the other
Party.  Each Party agrees not to, during
or subsequent to the term of this Agreement, directly or indirectly (a) use
any of the disclosing Party’s Confidential Information for the benefit of
anyone other than the disclosing Party, or other than for a Party to perform an
obligation under this Agreement, or (b) disclose any of the disclosing
Party’s Confidential Information to anyone other than an employee or consultant
of the receiving Party who is obligated by written contract to protect the
confidentiality thereof and requires such information to perform hereunder, or
an employee of  the disclosing
Party.  Consultants include either Party’s
attorneys, accountants, programmers, and other persons who render professional
services to either Party.  Each Party
will use commercially reasonable efforts to carry out the foregoing
obligations. “Confidential Information”
includes without limitation all information related to the services described
in this Agreement, each Party’s know-how, all information regarding each Party
not known to the general public, and confidential information disclosed to
either Party by third parties (whether acquired or developed by either Party
during either Party’s performance under this Agreement or disclosed by either
Party’s employees or consultants). 
Confidential Information does not include information that (a) is
known to the receiving Party at the time of disclosure by the disclosing Party,
(b) has become publicly known through no wrongful act of a Party, (c) has
been rightfully received by either Party from a third party who is authorized
to make such disclosure, or (d) has been independently developed by either
Party other than pursuant to this Agreement. 
Without each Party’s prior written approval one Party will not directly
or indirectly disclose to anyone the 
terms and conditions of this Agreement. 
In the event that either Party is required by any governmental entity or
legal process to disclose information that is subject to this Section 15,
the Party that is subject to the duty of disclosure shall provide the other
Party with reasonable notice (given the constraints placed upon the Party under
the duty to disclose) to enable either Party to take actions necessary to
attempt to prevent such disclosure.

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

43

 

16.  Investment and Maintenance
Costs.  Except as stated herein or in an
SOW, Symantec will not be liable to Digital River for (a) any investment
costs for the set up of the Storefront, Sub-site, Site or Marketing Partner
Site by Digital River or (b) any ongoing maintenance costs for the
operation of, or upgrades to, the Storefront, Sub-site, Site or Marketing
Partner Site by Digital River.

 

17.  Waiver. 
The waiver by a Party of any default by the other Party shall not waive
subsequent defaults by the other Party of the same or different kind.

 

18.  Assignment.  Digital River is appointed an authorized
Symantec electronic reseller through the Storefront for Symantec Products
because of Digital River’s commitments in this Agreement, and further because
of Symantec’s confidence in Digital River, which confidence is personal in
nature.  This Agreement shall not be
assignable by either company, without the prior written consent of the
other.  The provisions hereof shall be
binding upon and inure to the benefit of the Parties, their successors and
permitted assigns.

 

19.  Duration and Termination
of Agreement.

 

a.  Term.  The term of this Agreement shall be from the
Amended Date until three years from the Amended Date (the “Term”).  Thereafter, the Term of the Agreement may be
mutually extended by an amendment signed by both Parties.  Nothing contained herein shall be interpreted
as requiring either Party to renew or extend this Agreement.  Notwithstanding the foregoing, this Agreement
may be terminated prior to the expiration of its stated term as set forth
below.

 

b.  Termination For Cause.  The Parties may terminate this Agreement for
cause at any time during its term for the reasons set forth below

 

(i)  Either Party may terminate this Agreement if
the other Party fails to make payment of any undisputed amount due hereunder
when due, and such failure to pay continues unremedied for a period of ten (10) days
after a Party notifies the other Party in writing of such non-payment.   The Parties shall reconcile all disputed
amounts in writing within thirty (30) days of notice and shall promptly pay any
outstanding reconciled amounts.

 

(ii)  Either Party may terminate this Agreement
if the other Party fails to perform any material obligation, warranty, duty or
responsibility or is in default with respect to any material term or condition
undertaken by such Party under this Agreement and such failure or default
continues unremedied for a period of thirty (30) days after the breaching Party
is notified in writing of such default. 
Notwithstanding the foregoing, in the event that a Party has given
notice of failure or default to the other Party under this section three
or more times, the non-breaching Party in all three of those cases may
terminate this Agreement immediately upon any subsequent failure by the other
Party to perform any material obligation, warranty, duty or responsibility
under this Agreement or its default with respect to any material term or
condition undertaken under this Agreement.

 

(iii) Symantec may terminate this Agreement if
Digital River is merged, consolidated, sells all or substantially all of its
assets, or implements or suffers any substantial change in control, except as
agreed to by Symantec under Section 18 of this Agreement.

 

c.  Termination At Will.  Symantec has no right to terminate this
Agreement without cause but Digital River does agree that Symantec may remove
or terminate distinct segments or areas of obligations of Digital River set
forth in this Agreement upon written notice without cause at any time after the
Amended Date.  In such case of a
termination of any segment or area of obligations of Digital River, then
Digital River agrees to comply with Section 19 (e) below as to such
terminated segment or obligation.

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

44

 

d.  Automatic Termination.  This
Agreement terminates automatically, with no further act or action of either
Party, if Digital River ceases to do business or otherwise terminates its
business operations, or if a receiver is appointed for Digital River or its
property, Digital River makes an assignment for the benefit of its creditors,
any proceedings are commenced by, for or against Digital River under any
bankruptcy, insolvency or debtor’s relief law, or Digital River is liquidated
or dissolved.

 

e.  Effect of Termination.  Upon expiration or any termination of this
Agreement, except as set forth in Exhibit J and what may be agreed to
after the Effective Date in an amendment to this Agreement, (1) Digital
River’s license to use any Symantec trademark or trade name hereunder shall
terminate, and Digital River shall cease holding itself out as an authorized
electronic reseller for Symantec Products through the Storefront; (2) Digital
River shall return to Symantec all Symantec property, including, but not limited
to, proprietary and confidential material, demonstration copies of Symantec
Products, and selling aids provided by Symantec, Customer Information,
databases and code created for Symantec as a work for hire; (3) for a
period of  three (3) years after the
date of termination, Digital River shall make available to Symantec for
inspection and copying all books and records of Digital River that pertain to
Digital River’s performance of and compliance with its obligations and
representations under this Agreement, (4) Digital River will reasonably
assist Symantec in taking over Digital River’s End User accounts handled during
the term of the Agreement, including providing Symantec with the most current
Customer Information, databases and code created for Symantec as a work for
hire, (5) the due dates of all outstanding invoices to Digital River for
Symantec Products automatically will be accelerated so they become due and
payable by immediate wire transfer on the effective date of termination or
expiration, even if longer terms had been provided previously; provided, however, that Digital River may
reserve payment to Symantec for an amount equal to the reasonably estimated
value of returns for the 90-day period following the effective date of
termination and following such 90-day period, Digital River shall pay all
remaining amounts owing to Symantec, and (6) upon termination of this
Agreement, Digital River agrees to fully cooperate in the transition of the
maintenance and hosting obligations of any existing Sites, including the
Storefront,  to such third party vendor, as well as the Customer Information,
databases and code created for Symantec as a work for hire, as directed by
Symantec in writing.  Until such
transition is complete, Digital River agrees to continue to comply with the
terms and obligations of this Agreement, as amended to date,
and each relevant Back End Agreement for such Sites, Marketing Partner Sites,
as well as the Storefront.   Digital
River is obligated to not shut down any Site or the Storefront and to allow it
to remain operational in the normal course of business, without charge to
Symantec, provided however, the Site must have active traffic for this
obligation to continue.  In addition to
the above termination requirements, Digital River shall carry out the
termination procedures detailed in Exhibit K upon termination of this
Agreement.

 

f.
No Damages For Termination. 
NEITHER SYMANTEC NOR DIGITAL RIVER WILL BE LIABLE TO THE OTHER FOR
DAMAGES OF ANY KIND ON ACCOUNT OF THE TERMINATION OF THIS AGREEMENT IN
ACCORDANCE WITH ITS TERMS.  EXCEPT AS SET
FORTH IN SECTION 19.C., DIGITAL RIVER WAIVES ANY RIGHT IT MAY HAVE TO
RECEIVE ANY COMPENSATION OR REPARATIONS ON TERMINATION OR EXPIRATION OF THIS
AGREEMENT IN ACCORDANCE WITH ITS TERMS. 
Except as expressly set forth herein, neither Symantec nor Digital River
will be liable to the other on account of termination or expiration of this
Agreement for reimbursement or damages for loss of goodwill, prospective
profits, anticipated orders, any incidental or consequential damages or on
account of any expenditures, investments, translations, localizations, leases
or commitments made by either Symantec or Digital River or for any other reason
whatsoever based upon or growing out of such termination or expiration.  Digital River acknowledges and agrees that (1) Digital
River has no expectation and has received no assurances that its business
relationship with Symantec will continue beyond the stated Term of this
Agreement or its earlier termination in accordance with this Section 19,
that any investment by Digital River in the promotion of Symantec Products will
be recovered or recouped, or that Digital River will obtain any anticipated
amount of profits by virtue of this Agreement or otherwise any vested, proprietary
or other right in the promotion of Symantec Products or in any goodwill created
by its efforts hereunder.  THE PARTIES
ACKNOWLEDGE

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

45

 

THAT
THIS SECTION 19(f) HAS BEEN INCLUDED AS A MATERIAL INDUCEMENT FOR
SYMANTEC TO ENTER INTO THIS AGREEMENT AND THAT SYMANTEC WOULD NOT HAVE ENTERED
INTO THIS AGREEMENT BUT FOR THE LIMITATIONS OF LIABILITY AS SET FORTH HEREIN.

 

NEITHER
SYMANTEC NOR DIGITAL RIVER SHALL BE LIABLE TO THE OTHER FOR DAMAGES OF ANY
KIND, INCLUDING INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ON ACCOUNT OF THE
TERMINATION OF THIS AGREEMENT IN ACCORDANCE WITH ITS TERMS.

 

g.  Survival.  Symantec’s rights to receive
and Digital River’s obligations to pay Symantec all amounts due hereunder, as
well as all indemnity and confidentiality obligations, and the Parties’
obligations under Sections  9.c. (for the
stated three-year period), 11 (limited to any payment obligations accrued prior
to termination of this Agreement), 12, 13, 14, 15, 16, 19.e., (for the stated
transition period), 19.f., 24, (for the stated one-year period), 27 and 28
shall survive termination of this Agreement.

 

20.  Symantec
Company or Product Acquisitions. 
Digital River understands and agrees that during the term of this
Agreement, Symantec may acquire rights to additional products through company
or product acquisitions.  In the event
that Symantec acquires any company (or the products of any company) which has
in force a support services, reseller, or distribution agreement with Digital
River, Digital River agrees that if Symantec elects to add such products to the
Symantec Product list in accordance with the terms set forth herein, this
Agreement shall automatically, without further action, govern such other
agreement with regard to such products. 
Digital River shall have the right to review the addition of products
and services acquired through company or product acquisitions to insure
alignment with operational and cost target outlined in this agreement.  Any identified issues requiring a change in
systems or costs will be addressed in a mutually agreed upon SOW.

 

21. Notices.  All
notices and demands hereunder shall be given in English by facsimile and
confirmed by certified or international mail mailed the same date, and will be
deemed given upon the earlier of actual receipt or one day after sending of a
confirmed facsimile to the addresses for the respective Parties set forth
below, as they may be changed by proper notice from time to time.

 

To Symantec:

Symantec Corporation

20330 Stevens Creek Boulevard

Cupertino, CA 
95014

UNITED STATES

Attn:  Terry
Sullivan, Vice President Online Sales

Fax:  (408) 517-8122

 

With a copy to:

 

Symantec Corporation

555 International Way,

Springfield, OR 97477

Attn:  Karen
Miller, Director of eCommerce

Fax:  (541) 335-5435

 

With a copy of any legal notice to General Counsel
at the Cupertino, CA address set forth above.

 

To Digital River:

Digital River, Inc.

9625 West 76th Street

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

46

 

Eden Prairie, MN 55344

Attn: 
President

Fax:  952-253-8877

 

22.  Relationship
of the Parties.  Digital River’s relationship
with Symantec during the term of this Agreement will be that of an independent
contractor.  Digital River will not  have, and will not represent that it has, any
power, right or authority to bind Symantec, or to assume or create any
obligation or responsibility, express or implied, on behalf of Symantec or in
Symantec’s name, except as expressly provided herein.  Nothing stated in this Agreement shall be
construed as constituting Digital River and Symantec as partners or as creating
the relationships of employer/employee, franchisor/franchisee, or
principal/agent between the Parties.

 

23.  Other Agreements.  This
Agreement relates only to Digital River’s appointment as an independent,
nonexclusive electronic reseller of Symantec Products through the Storefront as
set forth in Section 2 hereof, and shall not supercede any other
agreements between Symantec and Digital River, including but not limited to the
Restated Authorized Electronic Distributor Agreement dated June 30, 1998,
as amended and the Direct Marketing Outsourcing Agreement with an Effective
Date of August 19, 2002.

 

24.  No Solicitation. 
During the term of this Agreement and for one year after its termination
or expiration, neither Party will recruit, solicit, assist others in recruiting
or soliciting, or refer to others concerning employment, any person who is then
an employee of the other Party or any of its subsidiaries or induce or attempt
to induce any such employee to terminate his employment with the other company
or any of its subsidiaries.

 

25.  Section Headings, Language
Interpretation and Exhibits.  The section headings contained herein
are for reference only and shall not be considered substantive parts of this
Agreement.  The use of the singular or
plural form shall include the other form and the use of the masculine, feminine
or neuter gender shall include the other genders.  All exhibits and attachments referenced in
this Agreement are incorporated herein by this reference.

 

26.  Entire Agreement.  This
Agreement constitutes the entire agreement between the Parties pertaining to
the subject matter hereof, and supersedes in their entirety any and all written
or oral agreements previously existing between the Parties with respect to such
subject matter.  Digital River
acknowledges that it is not entering into this Agreement on the basis of any
representations not expressly contained herein. 
Any modifications of this Agreement or Exhibits must be in writing and
signed by both Parties hereto except as otherwise expressly set forth
herein.  Any such modification shall be
binding upon Symantec only if and when signed by one of its duly authorized
officers.

 

27.  Governing Law.  This
Agreement shall be governed by and construed in accordance with the laws of the
State of California, except for that body of law pertaining to conflicts of
law.  Venue for any legal action shall be
solely in the state and federal courts of Santa Clara County, California.  Both Parties expressly consent to the
jurisdiction indicated herein.

 

28.  Attorney’s Fees.  In
the event any litigation is brought by either Party in connection with this
Agreement, the prevailing Party in such litigation shall be entitled to recover
from the other Party all the costs, reasonable attorney’s fees and other
expenses incurred by such prevailing Party in the litigation.

 

29.  Severability.  In
the event any of the provisions of this Agreement shall be held by a court or
other tribunal of competent jurisdiction to be unenforceable, the remaining
portions of this Agreement shall remain in full force and effect.

 

30.  Equitable Relief. 
Digital River acknowledges that any breach of its obligations under this
Agreement with respect to the proprietary rights or confidential information of
Symantec will cause Symantec

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

47

 

irreparable injury for which there are inadequate
remedies at law, and therefore Symantec will be entitled to equitable relief in
addition to all other remedies provided by this Agreement or available at law.

 

31.                               Press Release.  Upon the full execution of this Agreement and
receipt by Symantec of the signature pages from Digital River, and after
the Amended Date, the Parties shall release a mutually agreed upon press
release regarding the arrangements established by this Agreement.  Digital River shall not release any press
release relating to Symantec or this relationship, without the prior written
approval of a Symantec executive officer.

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

48

 

32.                                 Execution of Agreement.

 

a.  Effective Date.  This Agreement shall become effective only
after it has been signed by Digital River and signed and  accepted by Symantec at its principal
place of business.  The effective date of
the Agreement shall be same date as the original Agreement effective date of December 20,
2000 (the “Effective Date”).

 

b.  Counterparts.  This Agreement may be executed
in two or more counterparts, each of which when so executed shall be deemed an
original, and all of which together shall constitute one and the same
instrument.

 

IN
WITNESS WHEREOF, the Parties hereto have executed this Agreement on the date
specified below.

 

	
  SYMANTEC CORPORATION

  	
   

  	
  DIGITAL RIVER

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Signature:

  	
  /s/ Greg Meyers

  	
   

  	
  Signature:

  	
  /s/ Joel A. Ronning

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Printed Name:

  	
  Greg Meyers

  	
   

  	
  Printed Name:

  	
  Joel A. Ronning

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  Chief Financial Officer

  	
   

  	
  Title:

  	
  Chief Executive Officer

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
   

  	
   

  	
  Date:

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  SYMANTEC LIMITED

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Signature:

  	
  /s/ Greg Meyers

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Printed Name:

  	
  Greg Meyers

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  Chief Financial Officer

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
   

  	
   

  	
   

  	
   

  
										

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

49

 

EXHIBITS
ATTACHED:

 

Exhibit A:   Symantec Products and List Prices

Exhibit B:   Digital River’s Customer Support Metrics and
Staffing Requirements

Exhibit C:   Symantec Storefront Content Updating
Procedures

Exhibit D:  Symantec’s Currency Policies

Exhibit E:  Payment Options

Exhibit F:  Digital River’s Service Level

Exhibit G:  Export Control Measures

Exhibit H:  Security Requirements

Exhibit I:  Site Reporting Requirements

Exhibit J:  Termination Procedures

Exhibit K:  Symantec Sell Through
Reporting Procedures and Policies

Exhibit L:   Shop Symantec Storefront Initiation Form

Exhibit M:  Shop Symantec Site Initiation Form

Exhibit N:  Site Testing Standards and Criteria

Exhibit O:
Shipping Charges and Sub-site Shipping Locations

Exhibit P:
Customer Message for Caribbean and Spain Subsite

Exhibit Q:
Specifications for * Wrapper Integration

Exhibit R:
Specifications for Commerce Flow # 111323a

Exhibit S:
Specifications for Commerce Flow # 111323b

Exhibit T:
Purchase Order Format

Exhibit U:
Digital River’s Roadmap and Schedule for Shipping into APAC

Exhibit V:
Field Destruction Certificate

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

50

 

EXHIBIT A

SYMANTEC
PRODUCTS AND LIST PRICES

 

The
Symantec Products consist of Consumer Symantec Products, attached hereto as Exhibit A-1,
Enterprise Symantec Products and attached hereto as Exhibit A-2.

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

51

 

EXHIBIT B

DIGITAL
RIVER’S CUSTOMER SUPPORT METRICS AND STAFFING REQUIREMENTS

 

Digital
River shall use commercially reasonable efforts to increase and decrease Customer
support agents in the event of unexpected attrition, high volume sales,
voicemail messages and order increases.

 

Digital
River may utilize a combination of in-house and outsourced call center support
to provide maximum flexibility.  An
example of outsource support is the contracting of independent Customer
support, such as Sykes Enterprises or ClientLogic.  Examples of in-house support include:  escalation of Customer issues and training of
new Customer support agents.

 

Specific
support requirements are:

 

1.               A monthly average of * percent (*%) of all Customer service telephone calls must be answered
within * of entering the queue.

 

2.               Response on a global-wide basis to Customer
email inquiries within * (*) hours of receipt by the email inbox, as indicated
by the email header.

 

3.  * percent (*%) of
orders must be processed on the * they are submitted, and orders must be
shipped pursuant to Section 3.e. of the Agreement.

 

4.               * percent (*%) of
all returns requests must be answered within *.

 

5.               * percent (*%) of
all returns requests must be processed and submitted by Digital River (to a
third party when applicable) for a refund within * of receipt of a letter of
destruction from the End User.

 

6.
Customer telephone call abandonment rates must be *% or less on average per
month.

 

7.
The average close ratio on orders when Customers telephone to place an order
must be *% or higher as applicable.

 

8.  Customer support agents must capture and
record *% of all Promotion Codes, and *% of other Wrap Up
Codes.

 

9.  * percent (*%) of
orders received from Customers telephoning to place an order must result in
additional sales of Symantec Products through up-sells and cross-sells as
applicable.

 

10.         Customer support agents must respond to issues requiring research within
*.  Any additional actions required by
Customer support agents to resolve issues must be completed within *.

 

11.         Customer support agents must be experienced in telephone and e-mail
Customer support and fully trained on the Symantec Products and services, the
Storefront and Symantec’s knowledgebase system prior to responding to inquiries
regarding Symantec Products and services or being placed on Symantec telephone
queues.  Digital River shall designate a
team of Customer support agents who will be devoted to supporting only Symantec
Products and services.  Agents must be
proven good performers and dedicated to fulfilling Symantec’s Customer support
requirements under the terms of this Agreement. 
To ensure high quality service, Digital River shall conduct regular call
monitoring of all agents providing Customer support under this Agreement
(including any outsourcer(s) conducting support on Digital River’s behalf) and
shall evaluate and rank such agents in accordance with performance.  Digital River shall provide Symantec with the
metrics and corrective actions used to measure and improve the performance of
agents at each of Digital River’s support locations that are

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

52

 

employed by Digital River to carry out Digital River’s
support obligations under this Agreement. 
Digital River shall provide means for Symantec to participate in joint
call monitoring of Customer support agents providing support hereunder
(including any outsourcer(s)).  If
service level falls below the performance levels set forth in this Exhibit B
for * consecutive months, Digital River will take whatever corrective actions
necessary to resolve the situation within * (*) weeks. Symantec shall provide
all Symantec Product-related training and training materials necessary to train
Digital River Customer support agents on Symantec Products and services and
promotions.  Digital River shall train
all agents on Symantec Products and services, based on training materials
supplied by Symantec.  Digital River
shall provide on-going training to all its agents on normal Customer service
and technical skills.

 

12.  Customer support agents must correctly
transfers callers to appropriate locations and telephone numbers.  Procedures regarding the transfer of
telephone calls are as follows:

 

a.  Customers Who Call Digital River For Technical Support. 
Digital River will provide its Customer support agents with instructions
for when and how to transfer telephone calls to Symantec’s technical support
department.

 

b.  Customers Who Call Digital River For Order Status Not
Placed Through Digital River.  Digital River will provide its Customer
support agents with instructions on how to handle order inquiries that were not
placed through Digital River.  Such
orders include purchases from other Symantec resellers and outsourcing
providers.  These Customers are to be
given the same level of care as Customers who order through Digital River, provided however, Digital River is not
required to resolve the problems of other resellers and outsourcing
providers.  Symantec agrees that it will
use commercially reasonable efforts not to refer telephone calls to Digital River
without first determining that the Customer has in fact placed an order through
Digital River.  Symantec agrees that it
will provide Digital River with all reasonable assistance necessary to enable
Digital River to meet its obligations set forth herein.

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

53

 

EXHIBIT C

SYMANTEC
STOREFRONT CONTENT UPDATING PROCEDURES

 

Digital
River shall follow the procedures and schedules set forth below for all Content
updates that Digital River shall make to the Storefront and Sub-sites:

 

1.               Posting products.  Upon
notification of a new Symantec Product on the Symantec Product list, Digital
River shall post new Symantec Products on the Storefront in accordance with the
process and schedule set forth in Section 3(b)(x)(a) of the
Agreement.

 

2.               Changes to the Navigation Bar and Links. 
Digital River will make changes to the navigation bar and links on the
Storefront within five business days of receiving such request from Symantec.

 

3.               Featured Partner Spots and Banners. 
Digital River shall make changes to featured partner spots and banners
in accordance with the procedures set forth in Sections 3(b)(iv) and
3(b)(v) of the Agreement.

 

4.               Marketing Campaigns. 
Symantec will manage all Symantec Product marketing campaigns through
Digital River’s online remote management tool, including pulling populations,
text, html, etc.  Once a marketing
campaign has been designed through the remote management tool, it will be set
in a staging environment for approval from Symantec’s regional managers and
Digital River.  After approval is
designated, Digital River shall post or email such campaign within 48 hours.

 

5.               Bug Fixes.  Digital River shall fix bugs
on the Storefront within the following time frames:  (a) ”Critical” bugs will be addressed on
the highest priority and must be fixed as soon as possible after Digital River
receives notice from Symantec or otherwise becomes aware of such bug, whichever
is first, (b) ”Serious” bugs must be fixed within 24 hours after Digital
River receives notice from Symantec or otherwise becomes aware of such bug,
whichever is first and (c) ”Minor” bugs must be fixed within a reasonable
timeframe (given the nature of the bug) after Digital River receives notice
from Symantec or otherwise becomes aware of such bug, whichever is first.  For purposes of this Exhibit, (x) a “Critical” bug is an issue that disallows
the normal operation of the Storefront, is an unacceptable Customer experience,
or causes latency on the Storefront as evidenced by an alert generated by
Keynote, (y) a “Serious” bug is
one that disallows the normal operation of the Storefront but a work-around is
available to keep the Storefront functioning properly and (z) a “Minor” bug is any problem on the
Storefront other than one falling within the Critical or Serious categories.

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

54

 

EXHIBIT D

SYMANTEC’S
CURRENCY POLICIES

 

Digital River’s
commitment to use multiple currencies is outlined below:

 

1.                           Display and Processing of Base Price in Other
Currencies:   Sub-sites (other
than Shop United States) shall allow the user to change the currency in which
the price is displayed.  When a price is
displayed in other currencies, the displayed price is a pre-calculated static
value using the exchange rate applied to the base price.  Display prices are static and established
when a product goes up for sale on any Sub-site.  Updates of display prices for currency
fluctuations are done using the same process used for physical products.  An order is calculated and processed in the
currency chosen by the Customer.  Digital
River shall bear all currency fluctuation risks with respect to payments made
by End Users in currencies other than US Dollars.  Digital River shall cooperate with Symantec
in making modifications to the manner in which currency and pricing information
is displayed on the Storefront in the event Symantec changes its policy with
respect thereto.

 

2.                           Default Currency:  Each Sub-site will have a default
currency for display and processing.  The
default currency, as well as other currencies offered on a Sub-site, may be
changed upon mutual agreement between a Symantec and Digital River.  The Parties acknowledge that they intend to
transition to making local currency the default currency offered on each
Sub-site as soon as reasonably possibly and upon mutually agreed upon terms set
forth in an SOW or a written amendment to this Agreement.

 

3.                           Sub-site
Currency:

 

The
following are the default currencies in which Symantec Product prices will
appear to Customers on each Sub-Site (each, a “Default
Currency”), and the alternative currency options (“Currency Options”) that Customers
may elect to use instead of the Default Currency for purchases on such
Sub-Site.

 

	
  a.

  	
   

  	
  Shop United
  States

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Default Currency:

  	
  US Dollar

  
	
   

  	
   

  	
  Currency Options:

  	
  None

  
	
   

  	
   

  	
   

  	
   

  
	
  b.

  	
   

  	
  Shop América
  Latina

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Default Currency:

  	
  US Dollar

  
	
   

  	
   

  	
  Currency Options:

  	
  Venezuelan Bolivar, Mexican Peso, US Dollar, Euro

  
	
   

  	
   

  	
   

  	
   

  
	
  c.

  	
   

  	
  Shop Brasil

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Default Currency:

  	
  Brasilian Real

  
	
   

  	
   

  	
  Currency Options:

  	
  US Dollar

  
	
   

  	
   

  	
   

  	
   

  
	
  d.

  	
   

  	
  Shop Deutschland

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Default Currency:

  	
  Euro

  
	
   

  	
   

  	
  Currency Options:

  	
  Franken

  
	
   

  	
   

  	
   

  	
   

  
	
  e.

  	
   

  	
  Shop Italia

  

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

55

 

	
   

  	
   

  	
  Default Currency:

  	
  Euro

  
	
   

  	
   

  	
  Currency Options:

  	
  None

  
	
   

  	
   

  	
   

  	
   

  
	
  f.

  	
   

  	
  Shop
  Asia/Pacific

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Default Currency:

  	
  Australian Dollar

  
	
   

  	
   

  	
  Currency Options:

  	
  New Zealand Dollar, Singapore Dollar, Hong Kong Dollar

  
	
   

  	
   

  	
   

  	
   

  
	
  g.

  	
   

  	
  Shop Benelux

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Default Currency:

  	
  Euro

  
	
   

  	
   

  	
  Currency Options:

  	
  None

  
	
   

  	
   

  	
   

  	
   

  
	
  h.

  	
   

  	
  Shop United
  Kingdom

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Default Currency:

  	
  British Pound

  
	
   

  	
   

  	
  Currency Options:

  	
  Euro

  
	
   

  	
   

  	
   

  	
   

  
	
  i.

  	
   

  	
  Shop Canada:
  English

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Default Currency:

  	
  Canadian Dollar

  
	
   

  	
   

  	
  Currency Options:

  	
  US Dollar

  
	
   

  	
   

  	
   

  	
   

  
	
  j.

  	
   

  	
  Shop Canada:
  Francais

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Default Currency:

  	
  Canadian Dollar

  
	
   

  	
   

  	
  Currency Options:

  	
  US Dollar

  
	
   

  	
   

  	
   

  	
   

  
	
  k.

  	
   

  	
  Shop France

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Default Currency:

  	
  Euro

  
	
   

  	
   

  	
  Currency Options:

  	
  None

  
	
   

  	
   

  	
   

  	
   

  
	
  l.

  	
   

  	
  Shop Nordic

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Default Currency:

  	
  Euro

  
	
   

  	
   

  	
  Currency Options:

  	
  Swedish Krone, Danish Krone, Norwegian Krone

  
	
   

  	
   

  	
   

  	
   

  
	
  m.

  	
   

  	
  Middle East &
  Africa

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Default Currency:

  	
  South African Rand

  
	
   

  	
   

  	
  Currency Options:

  	
  US Dollar

  

 

Notwithstanding
the foregoing, in the event any of the currencies on the above list are
completely replaced by the Euro, such currency shall also be deemed to be
replaced by the Euro for purposes of this Section 3 of Exhibit D to
the Agreement.”

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

56

 

EXHIBIT E

PAYMENT
OPTIONS

 

The
following payment options are the minimum options that must be available for
the purchase of Symantec Products. 
Additional payment options may vary by region.  Specific payment requirements by country or
region are to be determined and developed on an ongoing basis and will be
mutually agreed to by the Parties.

 

1.               Credit Card.  Digital River shall have a
system for payments to be made by Visa, MasterCard, and/or American Express
(AMEX) credit card at a minimum.

 

2.               Direct Debit Cards. 
Digital River shall have a system for payments to be made by direct
debit from Customers’ bank accounts via Visa, MasterCard, Switch and SOLO debit
cards for packaged product purchases by Customers in EMEA.  The Parties shall further address this
payment option in an SOW prior to the time Digital River begins offering
packaged products to Customers in EMEA.

 

3.               Other Payment Options.  The
Parties agree that in the future, subject to adding the appropriate details by
a mutually signed amendment, Digital River shall have a system for online
banking purchases as an option for payment by End Users, along with other new
concepts in payment options.

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

57

 

EXHIBIT F

DIGITAL
RIVER’S SERVICE LEVEL

 

1.  Up Time.

 

(a)  Minimum Up Time.  Digital River shall eliminate any Downtime
(as defined in Section 1(b) of this Exhibit) or intermittent order
processing issues within its control, and shall provide a minimum of * percent
(*%) up time (including scheduled routine maintenance) each month for all
server-based services.

 

 (b)  Calculation of Up
Time.  Up time (“Up Time”) is to be measured by the
total number of minutes during a calendar month in which all systems operated
by Digital River required for the completion of Customer transactions, order
status requests and information browsing are completely available, divided by
the total number of minutes during the calendar month.  Routine maintenance, minor maintenance and
major maintenance time shall be included when calculating total Up Time.

 

The following formula shall be used to calculate Up Time:

 

Up Time = (Total minutes
per calendar month – Total minutes Downtime per calendar month)

(Total minutes per calendar month)

 

Total minutes per calendar month includes minutes for scheduled maintenance.  “Downtime”
shall mean (i) any lapse in network availability, calculated from the time
Digital River first detects an incidence of a service interruption and ending
when the service is restored, provided the outage occurred within the Digital
River facility and (ii) any lapse in order processing availability,
calculated as follows by Keynote Systems, Inc. (“Keynote”), or a similar web performance management
company mutually agreed upon by the Parties. 
The process used to calculate lapses in order processing availability
will be as follows.  Every 15 minutes,
Keynote will test the entry point page to one Sub-site, one category
product page, and one order entry page on the Storefront.   If any of the three points fails to load
within 60 seconds, an email will be sent to Symantec and a designated Digital
River representative.  If Symantec receives
more than two Keynote alerts within a thirty-minute period, such thirty minutes
will be considered Downtime and included when calculating Up Time in accordance
with the above formula.  Digital River
will have the ability to dispute the Keynote alert outage by providing evidence
that the outage was not within Digital River’s facility.

 

(c)  Payments by Digital River for Failure to Maintain Minimum Up Time.  In any
month in which Digital River fails to maintain Up Time of * percent (*%), then
Digital River shall pay to Symantec an amount as liquidated damages (and not as
a penalty) equal to the average amount remitted to Symantec for net sales
during the same time periods (i.e., day of the week, time of the day, duration
of outage) in the four weeks prior to the Downtime.

 

(d) Analysis of Failure to Maintain Minimum Up Time; Remedy
Plan.  If Digital River fails to
maintain the minimum Up Time required herein, then Digital River shall within
ten (10) days of notice from Symantec perform a root cause analysis to identify
the cause of such failure, provide Symantec with a remedy plan and implement
such plan in an agreed upon time frame.

 

2.  Maintenance.

 

(a) Routine Maintenance.  All routine maintenance will be performed
online and require zero downtime.  All
routine maintenance will be scheduled to be as least intrusive to sales as
possible.   Digital River shall notify
Symantec of its general maintenance schedule.

 

(b) Minor Maintenance.  Any minor maintenance will be performed
during the lowest traffic time

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

58

 

available, usually between the hours of 1:00 a.m.
and 5:00 a.m. Central Time on a weekend and require less than two hours of
downtime.  Digital River shall provide
written notification to Symantec at least 24 hours in advance of such
maintenance.

 

(c) Major Maintenance.  Any major maintenance or upgrades that will
impact sales opportunities will be discussed with Symantec and the Parties
shall mutually agree to a time that will have the least impact on sales.

 

(d) Unscheduled Downtime.  In the event of a system failure, Digital
River will “fail-over” to a redundant system within 15 minutes, and shall bring
up the entire infrastructure and the Storefront from a cold boot in a maximum
of one hour.   In the event of such a
system failure, Digital River will notify Symantec of the unscheduled downtime
and the status of the event via a telephone conversation.  Digital River will escalate the issue within
Symantec until live human contact is made.

 

(e) Catastrophic Failure.  In the event of multiple catastrophic system
failures, Digital River shall find a working solution or switch to a backup
server in a maximum of four hours.  In
the event of such a catastrophic system failure, Digital River will notify
Symantec of the unscheduled downtime and the status of the event via a
telephone conversation.  Digital River
will escalate the issue within Symantec until live human contact is made.

 

3.  Backup /
Recovery Plan.

 

(a)  Data.

 

(i) Digital River shall maintain all
data on two separate physical arrays and two separate servers.

 

(ii) If any non-database data is lost
then it shall be copied back from the backup server and its disk arrays. The
backup server shall be updated automatically with the new non-database data
from the primary server every morning. The primary server and backup server
shall have standby databases that are updated immediately when a new archive
log is produced.

 

(iii) A nightly backup to tape shall be
performed by a robotic tape drive with four DLT 7000s.  Digital River uses a standard rotation that
involves nightly incremental and weekly full backups of all non-database
data.  All Oracle databases are hot
backed up nightly. The tape drive can restore data with all four drives in
parallel.

 

(iv) Digital River shall maintain a fire
proof room in its facility that holds backup tapes.  Backup tapes shall be rotated to an offsite
tape storage facility every week.

 

(v) Non-database data that is no longer
in use will be removed and stored for 6 months to a year.

 

(vi) Digital River shall test database
restores daily.

 

(b) Recovery Plan.  If a full system restore is required, Digital
River will switch from the primary server to the backup server. The backup
server will act as the primary server until the original primary server is
restored.  The transition back to the
original state will be scheduled at a time least likely to affect sales of
Symantec Products, as mutually agreed by the Parties.  Restoration of the original primary server
will be done from tape. The internal boot and swap drives in the primary server
and the backup server are mirrored and may be replaced hot.

 

(c) Audit Trails. 
Digital River shall maintain weekly access logs on its servers and shall
maintain all access logs on backup for at least three years after the
termination of this Agreement.

 

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4.  Disaster Recovery Plan.

 

(a) Internet Service Providers.  Digital River shall maintain at least two
Internet Service Providers (“ISPs”)
with BGP routing with multiple paths into the building. If any of the ISPs have
difficulties, traffic shall automatically be rerouted to another carrier.

 

(b) Fire.  Digital
River’s Data Center shall contain an automated fire suppression system that
will not affect any of the equipment or systems but will immediately extinguish
a fire. The Data Center shall also contains individual
fire extinguishers that are safe to the systems and equipment.

 

(c) Bandwidth.  In addition to the two ISPs and the automatic
fail over between ISPs, Digital River shall maintain two identical routers and
two firewall servers.  The back-up router
and Firewall shall be pre-configured and able to be brought online immediately.

 

(d) Power.  Digital
River’s Data Center shall have multiple sources of power including heavy-duty
utility feed, extensive battery backup and a diesel generator.  All systems shall be supported by an
automatic transfer switch that will switch all power requirements to battery
and start the generator in the event of a power failure.  The generator shall have sufficient capacity
to power not only the Data Center, but also the entire Digital River facility,
allowing Digital River to continue to meet its obligations hereunder (including
Customer service and development) until power is restored.  Digital River shall not have any single point
of failure with electrical power.

 

(e) Server Failure.   Digital River’s commerce system shall be
completely redundant.  Digital River
shall keeps two complete commerce systems (primary and
a backup) online at all times.  If for
any reason any of the primary servers fail, then a completely redundant backup
server will be brought online.

 

5.  System Monitors.

 

(a) Traffic.  Digital River shall utilize a monitoring
program to track its bandwidth and the status of individual data lines.  In addition, Digital River shall capture the
latency to server pages 24X7 and on a per client basis, connections to the
database, and paths of Customers through the system, user drop off and all the
other data required for reporting.

 

(b) Performance. 
Digital River shall use two primary tools for monitoring
performance:  (i) a  crawler that tests URLs for response,
database server pages for latency, and success of downloads and (ii) the
Oracle Enterprise Manager to monitor its database performance.

 

6.  Infrastructure Support.

 

(a) Organization.  Digital River shall maintain a dedicated
staff of at least eight support engineers, including an Oracle Certified DBA, a
Sun Solaris Engineer and a Sun Ultra Enterprise Engineer (authorized for Sun’s
complete line of systems, software and networking).  Digital River shall also maintain cross-trained
people from the development teams who carry pagers and react to system
problems. Digital River’s Development team members shall also be on call for
24X7 solutions that require programming or other developmental support.

 

(b) Escalation Plan.

 

(i) Problem Reporting.

 

(1) Digital River shall
maintain monitoring tools that report all problems and contact Digital River’s
24X7 support engineers simultaneously via email and pagers.  Digital River’s onsite staff shall be
notified when an error is discovered. 
Such staff shall respond on a priority basis.  Digital River shall

 

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maintain continuous “on-call” and “on-call backup”
administrators, and Digital River’s staff and senior management shall monitor
their progress.

 

(2) After making the
appropriate corrective action, the administrator shall complete a detailed
problem log that is permanently stored in the database.

 

(ii) Resolving Problem Reports.

 

(1) Digital River’s
monitoring programs shall allow for proactive response to avoid problems and
alert Digital River’s system administration team, Digital River’s entire  “on call” system administration team and
senior management.

 

(2) In the event of a
Customer-detected problem, Digital River’s Customer service department shall
have instant access to Digital River’s System Administration Team.  A problem can often be fixed within minutes
of a Customer being exposed to it. 
Customer Service team members shall also trained to monitor basic system
functions throughout their shift, and report any issues to the “on-call” system
administrator.

 

(3) Once the Digital River administrator
is contacted, such individual(s) shall immediately take steps to implement the
appropriate solution.  Any problem that
causes or can cause a greater than 20 minute down time shall immediately
escalated to senior management.

 

(4) If maintenance is
required, it shall be scheduled for during the lowest traffic time available,
usually between 1:00am to 5:00am on a weekend. 
Digital River shall use its best efforts to perform maintenance without
affecting Customers.

 

(5) Digital River shall
provide all downtime reports and/or incident reports to Symantec.  Digital River will permit Symantec to be
involved in any part of the alert process upon its request.

 

7.  Security 

 

(a) Personal and Financial Information.

 

(i) Transmission.  All critical information shall be encrypted
using SSL in the http interface and DES encryption, using the TCP / IP API
interfaces.

 

(ii) Storage.  Data shall not be accessible directly from
the web server or directly from the database. 
All data must all go through proper page or API requests, which are
abstracted from the data, Firewall, Unix, Oracle
database and web server security block access to any data.  In addition, fraud and hacker level tampering
at the URL level shall be protected with behavior analysis programs, URL
misdirection techniques, URL spoofing techniques and page to page integrity
verification.

 

(b) System Integrity.

 

(i) Physical.  The Data Center shall utilize state of the
art card-key access systems and motion detection equipment.  All visitors shall be escorted by an
authorized Digital River employee at all times. 
Facility breach alarms shall automatically generate local police
notification.

 

(ii) Operational

 

(1) Digital River shall
use two proprietary heuristic security systems that will identify and block attempts to abuse the system. 
The first is the credit card fraud detection system, which uses hundreds
of indicators (e.g., seeing the same credit card under different user names,
users who have repeated attempts

 

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with different names and credit card numbers,
etc.).  The second program eliminates
physically accessing the locations of the software on the computer, which
program spoofs the location of the download so that even if someone captured
the download location they could not use it as it does not physically exist.  No downloads or any data shall be directly
accessible via URLs.

 

(2) Administrative
access shall be controlled by a security login system, which assigns valid day,
time of day and functional access.  Such
system shall also tracks and documents every access to the system.

 

(3) Digital River shall utilizes industry-leading software and industry standard
Unix and Database techniques.

 

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EXHIBIT G

EXPORT
CONTROL MEASURES

 

Digital River shall use commercially reasonable measures to ensure that
it does not deliver Symantec Products to End Users located in jurisdictions
which the export of Symantec Products would be prohibited under United States
or other applicable laws, including, without limitations, the measures
specified below.

 

Digital River shall:

 

1.               Compare ESD End User’s billing address
information (to account for international markets) and packaged product End
User’s shipping address information (to account for international markets) with
a list of countries that Symantec is allowed to export to.  If the billing address or shipping address is
located at a country Symantec is not allowed to export Symantec Products,
Digital River will not allow the transaction or Symantec Product purchase to
proceed.

 

2.               Use
an integrated system to:

 

a.  Verify End User or purchaser information and
geographic location using a sophisticated combination of geolocation technology
and artificial intelligence to validate information provided by the End User or
purchaser for compliance with applicable export control laws.

 

b. Compare relevant order
information against databases of Denied Persons, Specially Designated
Nationals, Restricted Countries and numerous other U.S. Government lists, and
analyze transactions against those on the lists.

 

4.               Conduct a secondary check on the transaction
history of an End User’s IP address to identify any inconsistencies in ship-to
or bill-to requests.

 

Digital
River hereby certifies that it will not sell any Symantec Product that is
controlled for export purposes, and, in particular those goods identified as “dual
use” items under the EU legislation, to any military entity or to any other
entity for any military purpose, nor will it sell any Symantec Product for use
in connection with chemical, biological or nuclear weapons or missiles capable
of delivering such weapons.  Digital
River understands and agrees that Symantec Product containing encryption may
require action on its behalf prior to sale into certain countries and to
persons or entities within those countries. 
It is Digital River’s responsibility to comply with all applicable
international, national, state, regional and local laws, regulations and any
export licenses (when notified by Symantec from time to time) in performing its
duties hereunder and in any of its dealings with respect to Symantec Products.

 

As
the exporter of record, Digital River agrees to take any and all actions
necessary to comply with applicable United States and European Union (in
particular as implemented in Ireland) export laws and regulations in its
performance of any Agreement with Symantec, including making determinations of
final destination of Symantec Product(s) licensed to End Users in the Digital
River’s authorized sales territory (“Territory”) that may be intended for
re-export or transfer to a location outside of the Territory.  Digital River agrees that any export or
re-export of Symantec Product by Digital River shall be done in accordance with
the United States Export Administration Regulations, European Regulations
(including Council Regulation EC No 1334/2000 of 22 June 2000) and Irish
Department of Enterprise Trade and Employment regulations including reporting
compliance.  Diversion contrary to U.S.
and Irish law is prohibited.  Symantec
Product is currently prohibited for export or re-export
to Cuba, North Korea, Iran, Iraq, Libya, Syria and Sudan or to any country
subject to relevant EU trade sanctions. 
In addition, Symantec Product is prohibited for export or re-export to any person or entity on the U.S. Department of
Commerce Denied Persons, Entities and Unverified Lists, the U.S. Department of
State’s Debarred List, or on the U.S. Department of Treasury’s lists of
Specially Designated Nationals, Specially Designated Narcotics Traffickers or
Specially Designated Terrorists.

 

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EXHIBIT H

SECURITY
REQUIREMENTS

 

 

 

 

Security
Requirements for Vendors Providing Services on Behalf of Symantec

 

 

Revised May 30,
2003

Version
1.4.5

 

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TABLE OF
CONTENTS

 

	
  1. Network-Level Requirements

  	
   

  	
   

  	
   

  
	
  2. Operating System-Level Requirements

  	
   

  	
   

  	
   

  
	
  3. Application-Level Requirements

  	
   

  	
   

  	
   

  
	
  4.
  Use of Encryption

  	
   

  	
   

  	
   

  
	
  5. Audit Requirements

  	
   

  	
   

  	
   

  

 

Revision History:

 

	
  Date

  	
   

  	
  Author

  	
   

  	
  Description

  
	
  17/11/00

  	
   

  	
  Tim Mather

  	
   

  	
  • Updated format

  • Updated BS 7799 reference (now ISO
  Recommendation 17799)
• Updated phone number for Tim Mather

  
	
  1/1/01

  	
   

  	
  Tim Mather

  	
   

  	
  • Updated logos
• Andersen Consulting now Accenture

  
	
  3/13//01

  	
   

  	
  Tim Mather

  	
   

  	
  • Added section on
  use of encryption

  
	
  9/22/01

  	
   

  	
  Tim Mather

  	
   

  	
  • Revisions to
  requirements in all sections

  
	
  8/11/02

  	
   

  	
  Tim Mather

  	
   

  	
  • Link for NIST’s
  NIAP evaluated products.

  
	
  2/9/03

  	
   

  	
  Tim Mather

  	
   

  	
  • Updated
  hyperlink for ICSA Labs

  
	
  3/24/03

  	
   

  	
  Tim Mather

  	
   

  	
  • Updated
  Symantec product names

  
	
  5/9/03

  	
   

  	
  Tim Mather

  	
   

  	
  • Title change
  to document

  
	
  5/30/03

  	
   

  	
  Tim Mather

  	
   

  	
  • Update
  requirements 1.3 and 2.2: “or” instead of “and”

  

 

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Introduction

 

These security requirements pertain to non-Symantec
organizations, which will be providing services to, or on behalf of,
Symantec.  This might include product
information that is relied upon by our Customers, electronic delivery of
products or Certified Definitions for viruses, or the collection of
registration information.

 

There are five (5) sets of requirements for
providing services to, or on behalf of, Symantec.  Those requirements are:

 

1.              Network-Level Requirements: Vendor shall have a security program that
comprehensively addresses network-level requirements similar to that detailed
in the European Computer Manufacturers Association (ECMA) Standard 271, Extended Commercially Oriented
Functionality Class for Security Evaluation (E - COFC), dealing
with issues such as access control, accountability and audit.  (See http://www.ecma.ch/.)

 

1.1.           International Computer Security Association (ICSA) Labs(1)
or Trust Technology Assessment Program (TTAP)(2) certified firewall shall be
used to protect servers hosting Symantec information.  This requirement shall be implemented as a
condition of service before going live.

 

1.2.           A network-based intrusion detection system (IDS; e.g., Symantec’s ManHunt
or a freeware product such as Snort) shall monitor the segment(s) on
which servers hosting Symantec information are logically located.  This requirement shall be implemented within
six (6) months of contract signing date.

 

1.3.           Vulnerability assessment and/or penetration testing, using commercial
products (e.g., Symantec’s Symantec Vulnerability Assessment) or
freeware (e.g., Nessus), of the segment(s) on which servers hosting
Symantec information are logically located shall be conducted at least twice a
year.

 

2.              Operating System-Level Requirements: Vendor shall have a security program that
comprehensively addresses operating system-level requirements, similar to that
detailed in the European Computer Manufacturers Association (ECMA) Standard 205, Commercially Oriented Functionality Class for
Security Evaluation (COFC), dealing with issues such as identification and
authentication, access control, accountability and audit, and password
requirements.  (See http://www.ecma.ch/.)

 

2.1.           A host-based intrusion detection system (IDS) shall monitor the
server(s) on which Symantec information is hosted (e.g., Symantec’s Host
Intrusion Detection System or a freeware product such as Logsurfer).  This requirement shall be implemented within
six (6) months of contract signing date.

 

2.2.           Vulnerability assessment and/or penetration testing, using commercial
products (e.g., Symantec’s Enterprise Security Manager) or freeware
(e.g., Cerberus’ Internet Scanner), of the servers(s) on which Symantec
information is hosted shall be conducted at least twice a year.

 

2.3.           Operating system(s) for servers used shall “hardened” prior to use,
according a recognized “best practices” configuration.  Operating system(s) for servers shall not
be operated with an “out of the box” configuration.  This requirement shall be implemented as a
condition of service before going live.

 

2.3.1.       Several organizations and vendors have documentation, checklists, or
tools designed to facilitate this security configuration process, and are
generally recognized as “best practices”. 
For example,

 

2.3.1.1.       Microsoft Windows NT 4.0
Server: Trusted Systems Services / National Security Agency’s “Windows NT
Security Guidelines”.

 

2.3.1.2.       Microsoft Windows 2000 Server: National Security Agency’s “Windows
2000 Security Recommendation Guides”.

 

2.3.1.3.       Solaris: Sun’s Solaris Security Toolkit

 

2.4.           Vendor shall have a comprehensive anti-virus software deployment,
preferably in a three tiered deployment (i.e., at the gateway, server, and
client-level), and preferably using Symantec products.

 

(1)  http://www.icsalabs.com/html/communities/firewalls/newsite/cert.shtml

(2) 
http://niap.nist.gov/cc-scheme/ValidatedProducts.html - firewalls

 

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2.5.           Service provider shall have a documented patch management program.

 

3.              Application-Level Requirements

 

3.1.           Vulnerability assessment and/or penetration testing, using commercial
products or freeware, of the installed application(s) providing Symantec
information shall be conducted at least twice a year.

 

3.2.           Service provider shall have a documented patch management program, and
shall adhere to application vendor’s recommendations for “best practices”.

 

4.              Use of Encryption

 

4.1.           Encryption shall be used under the circumstances listed below.

 

4.1.1.       If personal information is collected from a Customer, then session
encryption shall be used to protect the privacy of that information during
collection.  For example, if a Customer
fills-in a Web-based form with personal information, then Secure Sockets Layer
(SSL, version 3.0) shall be used
to protect that session.

 

4.1.1.1.       Use of SSL shall be with “strong encryption” (i.e., 128-bit)
using a “step-up” technology (i.e., 40-bit browsers are stepped up to 128-bits),
such as a Secure Site Pro certificate (Global Server ID) from VeriSign,
or a SuperCert from Thawte.

 

4.1.1.2.       Use of SSL version 2.0 is
not permitted because of known security weaknesses.

 

4.1.2.       Personal information collected from a Customer, or a Symantec employee,
shall be stored encrypted, using “strong encryption” (i.e.,  > 112-bit symmetric).

 

4.1.3.       If Symantec personnel logon to a server (e.g., to upload content, or to
perform any administrative function), then that logon shall utilize session
encryption to protect authentication information (e.g., username +
password).  This session encryption may
be SSL or Secure Shell (SSH).  Use of insecure
means for logon (i.e., username + password transmitted in the clear) is not
permitted.

 

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5.              Compliance Verification Requirements

 

5.1.           Service provider shall undergo an annual audit by a “nationally
recognized” information security firm, as mutually agreed upon by Symantec and
the vendor prior to conduct of the audit., to certify compliance with all
requirements.  Initial audit shall be
completed within one (1) year of contract signing date.

 

5.1.1.1.       Audit methodology shall be:

 

5.1.1.1.1.        British Standard (BS) 7799, “Code of practice for information security
management” (now ISO Recommendation 17799), or

 

5.1.1.1.2.        SAS(3) 70 Type II – if it’s
control objectives match BS 7799 controls, or

 

5.1.1.1.3.        AICPA SysTrust

 

5.1.1.2.       Full copy of audit report shall be provided by the “nationally
recognized” information security firm to Symantec within two weeks of
completion.

 

5.2.           Small contracts

 

5.2.1.       Vendors whose contracts are less than USD $50,000.00 annually with Symantec may chose
instead to be audited directly by Symantec Security Services to fulfill audit
compliance and verification of all security requirements.

 

Questions concerning these requirements
should be directed to your Symantec Account Manager, Karen Miller, Symantec’s
Director of E-commerce Marketing at (541) 335-5769 or kmiller@symantec.com

 

(3)  American Institute of Certified Public
Accounts (AICPA; http://www.aicpa.org/) Statement on Accounting Standards
(SAS).

 

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EXHIBIT I

SITE
REPORTING REQUIREMENTS

 

The
following reports shall be made available through Digital River’s online remote
management tool, or if not available through the remote management tool, sent
electronically to Symantec no later than every Tuesday by 12:00 p.m.
Pacific Standard Time for the previous week’s information, and no later than
the 10th calendar day of each month for the prior month’s
information.  Digital River’s report
generator shall have the capability to provide all reports in formats that are
grouped and/or able to be sorted by region and/or country.

 

1.               Customer Support Metrics. This report outlines the Customer support
metric goal, actual Customer support performance, and the variance between the
actual performance and the metric goal. 
This information must be provided for the entire Storefront and divided
between Sub-sites within the Storefront and countries.  The following information is required to be
reported:

 

a.               Total number of Issues.

 

b.              Total number of telephone calls.

 

c.               Total number of e-mail messages.

 

d.              Total number of Issues by sub-site.

 

e.               Total number of Issues by Wrap Up Codes.

 

f.                 Volume of telephone call transfers to
Symantec and/or other retailers.

 

h.              Total number of abandoned telephone calls,
and average time to abandonment.

 

i.                  Average length of telephone calls.

 

j.                  Average queue time of telephone calls.

 

2.               Order Processing and Shipping Metrics.  This
report outlines the order processing and shipping metrics, and actual
performance.  This information must be provided
for all Sub-sites within the Storefront. 
This report must also be compiled into a summary report for the entire
Storefront.   The following information
is required to be reported:

 

a.               Ratios of orders booked to orders shipped.

 

b.              Breakdown of orders booked according to the
reasons why they were not processed.

 

3.               Download Reports.  This
report outlines the download of Symantec Products.  The following information is required to be
reported (except as limited by the Wrapper Technology):

 

a.               Types of downloads broken down between
Purchase First, Try/Buy and Try Before you Buy.

 

b.              Total number of Symantec Products downloaded
successfully and unsuccessfully.

 

c.               Total number of attempts to download Symantec
Products (“Attempts”).  An “Attempt” is defined as any request that
is registered server-side to initiate a download.

 

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d.              Total number of successful downloads (“Successful Download”).  A “Successful Download” is defined as a
complete download of an item as indicated on a server log.

 

e.               Total number of abandoned downloads.

 

f.                 Success Percentage, which is defined as a
percentage of download Attempts that result in Successful Downloads.

 

4.               Sales Reports.  This
report outlines the sales of Symantec Products to End Users.  Orders electronically placed through the
Internet from within Symantec Products must be recorded and reported.  The following information is required to be
reported:

 

a.               Symantec Product SKUs.

 

b.              Symantec Product titles.

 

c.               Units of Symantec Products sold and revenues
that resulted from sales.

 

d.              Dates, including the month and quarter, End
Users purchased Symantec Products.

 

e.               Sub-sites where End Users purchased Symantec
Products.

 

f.                 Media type.

 

g.              Purchase option elected by the End User, e.g., Try/Buy, ESD purchase or packaged
product purchase.

 

5.               Inventory
Levels.  This report indicates the
number of units of inventory of each Symantec Product that are held by Digital
River, separated out by each SKU.  Such
report shall include the Symantec Product name, SKU, number of units actually
held in inventory, and the number of units that would represent four weeks and
six weeks of inventory based on Symantec’s forecast for the Storefront for the
applicable quarter.

 

6.               Report Formats. 
Digital River shall provide Symantec with a separate sales report and a
returns report for each Market Partner in electronic format no later than the
30th calendar day of each month for the prior month’s sales and
returns.  These two files shall contain
the information described below, and should be sent to ESDSALES@symantec.com in standard ASCII
format (comma delimited, i.e., quotes around the text).  Symantec shall also have access to all
reports on a weekly basis and reserves the right to request reports more than
once a month.

 

Sales report required
information and format for Affiliates and Commission Junction, Inc.

 

•            status
of order (paid and shipped),

•            dollar
amount of total sale per transaction,

•            the
website the purchaser cam from and campaign ID used,

•            the
order identification number,

•            transaction
tracking number, and

•            the
date and time of order.

 

Sales report required
information and format for Market Partners:

 

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•            Indicate
the Storefront Name and Campaign URL, and the reporting period

•            For
all units sold, include:  Symantec SKU (“part
number”), name of Symantec Product, number of units sold, distribution cost,
total distribution revenue, which countries in the Territory the Symantec
Products were sold into and the transaction date.  Reports should be summarized by Storefront
and Campaign URL; Symantec SKU; and number of units sold should be separated
from any returns.

•            Include
a calculation of the total amounts due Symantec from Digital River for products
sold by Digital River during the reporting period, with subtotals for each
Storefront.

•            A
monthly hardcopy sales report with a check, or alternatively, as indicated
below, an authorized wire transfer for amounts due from Digital River is due to
market partner no later than the 20th calendar day of each month.

 

The report and check (if applicable) should be sent
to market partners address listed on the Storefront Initiation Form:

 

7.               Partner Site Reporting Requirements.  In
addition to the current reporting and records requirements of Section 9
and Exhibit I of the Agreement, as amended, the following provisions shall
be added to the Agreement under Exhibit I to govern certain reporting
requirements by Digital River to both Symantec and such third party Partners
concerning the various Site arrangements for Symantec Partner relationships,
which were added under the Agreement by this Sixth Amendment.  All other non-conflicting reporting
requirements by Digital River concerning this reporting and related matters
shall remain unchanged by this Sixth Amendment. 
The new provisions added to Exhibit I are as follows:

 

Partner Site Reports. 
Except as specifically set forth in any particular Back End Agreement,
and in addition to all other non-conflicting reporting requirements, as set
forth in the Agreement and this Exhibit I, as amended to date, Digital
River reporting shall comply with the terms:

 

(a) Download Sites.  Digital River shall record all downloads of
Symantec Products.  Digital River shall
report all such downloads to Symantec on any Download Site, per Download
Site.  The reports for Download Sites
shall include: (i) the number of units of Symantec Product downloaded, by
product name, (ii) the coupon number, if applicable, redeemed, (iii) the
date of each download, (iv) the type of product version, as in Macintosh
or PC version, and (v) any other Site statistics, such as traffic in a
traffic analysis report per the Back End Agreement requirements.  Digital River shall provide Symantec with
both a separate penetration report by the tenth (10th ) day of each
month for the prior month sales and a separate “Partner” report in electronic
format no later than the fifteenth (15th) calendar day of each month
for the prior month’s downloads, except as otherwise agreed to in the separate
Back End Agreements.  The Partner report
may need to contain only a subset of the foregoing or some additional
information and Digital River agrees to comply with such other special
requirements, as may be agreed to and set forth in the relevant Back End
Agreement for such Partner.  The Partner
report, which will be customized, if applicable, per the terms of the Back End
Agreement, should be sent to the Partner, only after approval by Symantec, but
no later than the twentieth (20th) calendar day after the end of
each calendar quarter except as otherwise agreed in separate Back End
Agreements, at the Partner’s reporting address listed in the Back End Agreement
for such Partner.  Symantec shall also
have access to all reports on a weekly basis and reserves the right to request
reports more often than once a month.  

 

(b)  Store Sites.  Digital River shall provide Symantec with a
penetration report by the tenth (10th ) day of each month for the
prior month sales, as well as a Partner report quarterly by the fifteenth (15th)
day of the month for the prior quarter, both as a separate sales report and a
separate report for each Partner in electronic format no later than the
fifteenth (15th) calendar day of each month for the prior month’s
sales and returns, except as otherwise agreed in separate Back End Agreements,
and comply with such other special requirements, as may be agreed to and set
forth in the relevant Back End Agreements. 
The Partner report will be a subset of the information in the Symantec
report, and typically should only contain the

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

71

 

total number of units, by Symantec Product, of the Symantec
Product sold and the detailed revenue share calculation, but which report shall
be customized, as applicable per the Back End Agreement.  The Partner report (after approval by
Symantec), and check if applicable, is due to the Partner no later than the
twentieth (20th) calendar day after the end of each calendar quarter
and should be sent to the Partner’s address listed in the Back End Agreement
for such Partner.  Symantec shall also
have access to all reports on a weekly basis and reserves the right to request
reports more often than once a month.

 

(c) Requirements for Report to Symantec.  Unless and until such future on-line
reporting method provided by Digital River is available in such format which
shall be detailed in a writing and approved as being satisfactory in writing
and signed by an authorized signatory of Symantec, the sales report to Symantec
shall include the following information and be in the following format:

 

(i) Indicate the Site
by Partner name and URL, and the reporting period;

 

(ii) For all units of
Symantec Product sold, include:  Symantec
SKU (“part number”), name of the Symantec Product, number of units sold, unit
sales price charged to the End User, total distribution revenue, which
countries in the Territory the Symantec Products were sold into and the
transaction date.

 

(iii) Reports should be
summarized by Site and URL; Symantec SKU; and number of units sold should be
separated from any returns;

 

(iv) A revenue share
calculation for each Partner, which includes that particular Partner’s formula
and revenue share percentage, as indicated in the Back End Agreement;

 

(v) Include a
calculation of the total amounts due to Symantec from Digital River for
Symantec Products sold by Digital River during the reporting period, with subtotals
for each Site; and

 

(vi) Reporting should
be separately by territory, which consists of the (i) the Americas, which
consists of North America and South America, (ii) AsiaPac which is the
Asian and Pacific rim countries and (iii) EMEA, which consists of Europe,
Middle East and Africa.

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

72

 

EXHIBIT J

TERMINATION
PROCEDURES

 

Digital
River shall carry out the following termination procedures upon termination or
expiration of this Agreement:

 

For
a period of two months after the termination or expiration of this Agreement
(the “Transition Period”),
Digital River shall perform all its obligations and services under this
Agreement, including but not limited to continuing to take orders for Symantec
Products.  Symantec reserves the right,
in its sole discretion, to reduce the duration of the Transition Period or Digital
River’s obligations during the Transition Period, and will notify Digital River
of any such changes.  Any Transition
Period extensions are to be mutually agreed to by both Parties.

 

During
the Transition Period, Digital River shall also use best efforts to assist
Symantec in transferring its Storefront responsibilities to Symantec or a third
party authorized by Symantec.  Such
assistance shall include, but not limited to, the following requirements, which
shall be performed by Digital River at * to Symantec:

 

1.               Customer Information and Databases. 
Digital River shall ensure that all Customer data, including Customer
names, Key server data, licensing information on individual Customer records,
and telephone numbers, are provided to Symantec in the file format to be
mutually agreed upon by the Parties. 
Digital River will update Symantec, on a weekly basis, as to any
Customer data changes it becomes aware of as a result of Customer support
calls, even if such changes are received after the Storefront has been
transitioned to Symantec.  Digital River’s
notification obligations shall not extend for more than a period of one month
after the Transition Period expires.

 

2.               URLs.  At termination, Digital River
will ensure that any links to the Symantec Storefront or related sites hosted
by Digital River are appropriately redirected to new mutually agreed upon URLs
or IP addresses.  Digital River will
assist Symantec in redirecting all links, including the forwarding of any
Storefront e-mail services, to Symantec or a new Storefront location to be decided
at termination.

 

3.               Transition Notifications. 
During the Transition Period, Digital River will provide required
notifications on the Symantec Storefront regarding the transition plan from
Digital River to Symantec or another party. 
Any transition notifications must be approved by Symantec.  Transition notifications include messages
regarding Storefront downtime.

 

4.               Marketing Programs.  Upon
notice of termination, Symantec shall have the discretion to decide whether to
immediately terminate any current or planned marketing arrangements.

 

5.               Support/Fulfillment. 
Digital River shall not claim any exclusive rights when contracting with
third party vendors for Customer support or order fulfillment during the term
of this Agreement.  After the Agreement’s
termination, Symantec will have all rights to retain the same vendors obtained
by Digital River during the term of this Agreement.  If Symantec decides to retain such vendors,
it will establish separate service agreements with such vendors.  Further, Digital River shall not enter into
any contracts with vendors which would bind Symantec to Digital River
obligations under such contracts when the Agreement expires or terminates.  Symantec has all rights not to obtain such
vendors upon the Agreement’s termination or expiration, and may select other
vendors that were not retained by Digital River.

 

6.               Telephone Call Support. Digital River will ensure that Symantec
possesses the latest telephone scripts and procedures during the Transition
Period.  During the Transition Period,
Digital River will alter Customer support protocols only based on mutually
agreed upon alterations.  Such
alterations may include implementing automatic forwarding of calls, or
performing manual transfers to a location or telephone

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

73

 

number(s) specified by Symantec.  At the end of the Transition Period, all
telephone calls to Digital River personnel, relating to Symantec Products and
services, including Customer support calls, shall be automatically transferred
or forwarded to Symantec, at Symantec’s expense.

 

7.               Storefront Content. 
Digital River will provide all graphics and text (HTML) files to
Symantec used on the Storefront during the term of this Agreement.  Digital River shall transfer a source
database to Symantec in a format mutually agreed to by the Parties during the
Transition Period.   During the
Transition Period, Symantec shall have rights to request up to three (3) transfers
of all Storefront Content.

 

8.               Redirection of Telephone Numbers.  The
toll free and toll share numbers referenced in Section 3.b(vi)(a) and
3.b(vi)(b) shall be redirected to telephone numbers selected by Symantec.
Any cost of such redirect shall be paid by Symantec.

 

9.               Processing of Try/Buy Keys. 
During the Transition Period and for 30 days thereafter, Digital River
shall continue to provide purchase transaction services for Try/Buy Symantec
Products that were that were downloaded or ordered by Customers prior to the
Agreement termination date.

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

74

 

EXHIBIT K

SYMANTEC
SELL THROUGH REPORTING

PROCEDURES
AND POLICIES

 

1.  EDI Sell-Through Reporting Requirements

 

	
  Americas (including LAM)

  	
   

  	
  EMEA

  	
   

  	
  Asia Pac

  
	
  •

  	
  Daily

  	
   

  	
  •

  	
  Daily

  	
   

  	
  •

  	
  Daily

  
	
  •

  	
  Via EDI

  	
   

  	
  •

  	
  Via EDI

  	
   

  	
  •

  	
  Via EDI

  
	
  •

  	
  Fields:

  	
   

  	
  •

  	
  Fields:

  	
   

  	
  •

  	
  Fields:

  
	
   

  	
  Customer name

  Customer address
  (bill to)

  Customer Address (ship to)

  Customer email address

  Product

  P/N

  Qty

  Price (matching price list)

  Country code

  	
   

  	
   

  	
  Customer name

  Customer address (bill to)

  Customer Address (ship to)

  Customer email address

  Product

  P/N

  Qty

  Price (matching price list)

  Promo Code (Symc. ID which drives correct price for promotions)

  Country code

  	
   

  	
   

  	
  Customer name

  Customer address
  (bill to)

  Customer Address (ship to)

  Customer email address

  Product

  P/N

  Qty

  Price (matching price list)

  Country code

  

 

2.  Product Returns Reporting Requirements

 

	
  Americas (including LAM)

  	
   

  	
  EMEA

  	
   

  	
  Asia Pac

  
	
  •

  	
  Daily via EDI

  	
   

  	
  •

  	
  Daily via EDI

  	
   

  	
  •

  	
  Daily via EDI

  
	
  •

  	
  Fields:

  	
   

  	
  •

  	
  Fields:

  	
   

  	
  •

  	
  Fields:

  
	
   

  	
  Customer Name

  Customer Address (bill to)

  Customer email address

  Product description

  P/N

  Qty

  Price

  Country code

  Promo code/campaign ID

  	
   

  	
   

  	
  Customer Name

  Customer Address (bill to)

  Customer email address

  Product description

  P/N

  Qty

  Price

  Country code

  Promo code/campaign ID

  	
   

  	
   

  	
  Customer Name

  Customer Address (bill to)

  Customer email address

  Product description

  P/N

  Qty

  Price

  Country code

  Promo code/campaign ID

   

  

 

3.  Wire Transfer Information

 

	
  Americas (including LAM)

  	
   

  	
  EMEA

  	
   

  	
   

  	
  Asia Pac

  
	
  *

  	
   

  	
   

  	
  *

  	
   

  	
   

  	
  *

  	
   

  
								

 

4.  Accounts Receivable

 

	
  Americas (including LAM)

  	
   

  	
  EMEA

  	
   

  	
  Asia Pac

  
	
  Symantec Corporation

  	
   

  	
  Symantec Limited

  	
   

  	
  Symantec
  Singapore

  

 

75

 

	
  International Way, Springfield, Oregon 97477

  

  Attn:  Credit and Collections
  Supervisor

  	
   

  	
  Schipholweg 103

  2316 XC Leiden

  Netherlands

  Attn:  Credit and Collections
  Supervisor

  	
   

  	
  3 Phillip Street

  #19-00

  Commerce Point

  Singapore 048693

  Attn:  Credit and Collections
  Supervisor

  

 

5.    Symantec Order Services:

 

Symantec Corporation

International
Way, Springfield, Oregon 97477

 

Attention: 
Order Services

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

76

 

Exhibit L

Shop
Symantec Storefront Initiation Form

 

(Parts I and II to be completed by Symantec)

 

Business Development Representative Submitting Form (Complete
this line in Part I, all of Part II, then submit to Store
Coordinator):

 

PART I

 

	
   

  	
   

  
	
  Name

  	
   

  	
  Title

  	
  Date

  	
   

  
	
   

  	
   

  
	
  Symantec Storefront Coordinator Approval:

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  Signature

  	
   

  	
  Name/ Title

  	
  Date

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  Phone

  	
  Fax

  	
   

  	
  Email

  	
   

  
	
   

  	
   

  
	
  PART II

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  Market Partner Name:

  	
   

  	
   

  
	
   

  	
   

  
	
  Requirements (explain promo):

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  Type of Promo:

  	
   

  	
  URL(s) only

  	
   

  	
  Promo Page A

  	
   

  	
  Promo Page B

  	
   

  
	
   

  	
   

  
	
  Requirements of promo:

  	
   

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  Number of Campaign URLs required:

  	
   

  	
   

  
	
   

  	
   

  
	
  Date URL Needed:

  	
   

  	
   

  
	
   

  	
   

  
	
  Partner URLs Customer is Coming From:

  	
   

  	
   

  
	
   

  	
   

  
	
  Telesales Promo:

  	
   

  	
    Email Promo:

  	
   

  	
   

  	
   

  
	
   

  	
   

  
	
  Type of Campaign URL’s (check one):

  	
   

  	
    Pricing Control

  	
   

  	
  Tracking

  	
   

  
	
   

  	
   

  
	
  Referring URL (short ULR for print media):

  	
     o

  	
  Yes

  	
  o

  	
  No

  	
   

  
	
   

  	
   

  
	
  Sample of requested short URL: (software.Symantec.com/partnername/cid#):

  	
   

  
	
   

  	
   

  
	
  Launch Date:

  	
   

  	
   

  	
   

  
																															

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

77

 

	
  Term of Promo (expiration date):

  	
   

  	
   

  	
   

  
	
   

  	
   

  
	
  Revenue Share:

  	
  o  
  Yes   oNo (check one)

  	
   

  
					

 

If Yes, Digital River, shall, within twenty (20)
days of the end of the calendar month, pay an amount equal to the Revenue Share
Percentage, indicated below, of the Net Revenue received by Symantec resulting
from the End Users of this Symantec Partner, who click through hypertext links
on the Storefront and complete the purchase of the Symantec Products from the
Storefront only and not from any other site or method (the “Click-Through Sales”).  “Net Revenue” shall mean the purchase price
paid by Digital River (distribution cost) 
for the Symantec Products sold through the Storefront as a result of
Click-Through Sales due to Symantec, less returns, taxes, shipping and handling
charges, and a flat * percent (*%) of such purchase price to take into account
the End User rebate redemption.

 

Revenue
Share Percentage:             %

 

Products
Partner Company Should Receive Revenue Share on: (which products)

 

Market
Partner Contact information:

 

Reporting
Address:

 

Reporting
Requirements (explain & provide example):

 

Payment
Address (if different than reporting address):

 

PART III: (to be completed by Digital River):

 

Setting
up the promo:

 

Campaign
Specific URLs:

 

	
  URL 1:

  	
   

  	
   

  
	
  URL 2:

  	
   

  	
   

  
	
  URL 3:

  	
   

  	
   

  
	
  URL 4:

  	
   

  	
   

  
	
  URL 5:

  	
   

  	
   

  
	
   

  
	
  Referring (short) URL:

  	
   

  	
   

  
	
   

  
	
  Date URL(s) sent to Symantec:

  	
   

  	
   

  
						

 

Digital
River: Please return copy of completed Storefront Initiation Form to the
Symantec Storefront Coordinator via facsimile or email before launch. Mail copy
with original signature.

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

78

 

I
hereby confirm and acknowledge the terms set forth in this Exhibit B for
this particular project and will proceed subject to, and in accordance with,
the terms and conditions of the Agreement between the parties, to which this Exhibit B
is incorporated by reference.

 

	
   

  	
   

  
	
  Signature

  	
   

  	
  Name/ Title

  	
  Date

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  Phone

  	
  Fax

  	
   

  	
  Email

  	
   

  
								

 

Wrapping
up the promo:

 

Digital
River: Please return copy of completed Storefront Initiation Form to the
Symantec Storefront Coordinator via facsimile or email before launch.

 

Confirmation
of expiration sent by fulfillment to Symantec three days prior to expiration:
(date)                                 sent
by:                                

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

79

 

EXHIBIT M

 

Shop Symantec Site Initiation Form

 

Instructions:  The Symantec Business Development
Representative submitting this Shop Symantec Site Form (the “Form” or also
defined as the “Back End Agreement”), must complete Part I (other than the
approval section), all of Part II, and Exhibit M-1 information, as
well as attach required Specifications as Exhibit M-1. Then submit the
completed Form to Symantec’s E-commerce Site Coordinator.  The Symantec E-commerce Site Coordinator then
signs off in Part I, indicating all necessary information has been provided
and presents it to Digital River. 
Digital River completes the blanks in Part III and signs this
Form.  This Back End Agreement becomes
part of the Agreement.  The Symantec
E-commerce Site Coordinator is responsible for tracking and delivering one (1) original,
fully executed copy of this Form to Symantec Legal Department, to be
stamped as accepted by the Legal Department, and filed as part of the
Agreement. Any capitalized terms used herein and not otherwise defined in this
Back End Agreement shall have the respective meanings set forth in the
Authorized Symantec Electronic Reseller for Shop Agreement by and between
Symantec and Digital River, dated December 20, 2000, as amended to-date
(the “Agreement”).

 

PART I:  Partner Information, Symantec Business
Development Representative’s Information and Symantec’s E-commerce Site
Coordinator Approval.

 

1.  Partner
Information:

 

 

Partner’s
Corporate Name :       

 

 

Partner’s
Contact Persons Names:      

 

 

Headquarter’s
Address:     

 

 

	
  Phone:

  	
   

  	
   

  	
   

  	
   

  	
  Fax:

  	
   

  	
   

  	
  Email:

  	
   

  	
   

  

 

 

2.  Name of
Business Development Representative owning the Partner relationship:       

 

* CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

80

 

Title
:       

 

 

Date Submitted :       

 

 

Contact
Information:      

 

 

3.  Symantec E-commerce Site Coordinator
Approval:

 

 

I hereby
verify that all the necessary information has been provided on this Form and
all deviations from the standard approach have been discussed with and approved
by Digital River.

 

 

	
   

  	
   

  
	
   

  
	
  Signature
  of approval from Symantec E-commerce Site Coordinator

  

 

 

Name/ Title:      

 

 

Date :      

 

 

	
  Phone:

  	
   

  	
   

  	
   

  	
   

  	
  Fax:

  	
   

  	
   

  	
  Email:

  	
   

  	
   

  

 

 

PART II: Description of Promotion and Category of
Partner Relationship.

 

 

1.  Type of Site (check one):

 

 

a. o 
Download Site

 

b. o 
Generic Store (only Symantec Marks) with a separate Site Identification

 

c. o 
Co-branded Store (Both
Symantec and Partner Marks)

 

* CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

81

 

2.  Type of Sales Transaction Involved (check
one):

 

 

a.  o  Direct
Sale by Symantec If checked, Digital River
shall create, launch and host the Site in return for the “per transaction or
per download fee” to be paid to Digital River, as indicated in Part III, item
2.  Under a Direct Sale, check here if
boxed Symantec Product is required to be delivered under this Direct Sale
wherein Digital River shall be paid ERP o and explain under what circumstances
Digital River will provide boxed Symantec Product to the Customer: 

 

 

b.  o 
Standard resale transaction under the terms of the Agreement with
Digital River.  In this situation,
Digital River pays Symantec ERP and sets the pricing on the Site.

 

 

3.  Site Specifications
and Requirements.   The Site is to be built in accordance with
the Specifications attached hereto as Exhibit M-1, which are hereby
incorporated by reference, with the look and feel indicated in the
Specifications and the Site shall meet all the requirements and functionality
indicated in the Specifications, as well as the following additional special
requirements and functionality not otherwise indicated in the attached
Specification: 

 

 

The
attached Specifications which were approved by the Partner
on:        (Date final approval from
Partner received).

 

 

4.  Anticipated Time
Period Site to be Active.  The Site is anticipated to be active by
the Partner per the terms of the Front End Agreement between Symantec and the
Partner until:         (date), which is subject to change by written notice to
Digital River by Symantec.

 

 

5. Sales
Promotion.  Describe the sales promotion of the Partner
and indicate all additional requirements and special services required as part
of the promo and the Site, such as any instant rebates or electronic
coupons:        

 

 

6.  Number of Site URLs required:        

 

 

7.  Date URLs Needed:        

 

 

8.  Allowed URLs (as designated by Partner as the
URLs Where End User may be directed from, such as the

 

* CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

82

 

Partner’s
homepage, coupons, email promos, etc):        

 

 

Does Partner require access to
the Site be restricted to only End Users coming from Allowed URLs: o Yes
o  No

 

If yes, the Authentication Page
requirements and verbiage are as
follows:        

 

 

 

9.  Telesales Promo (describe):        

 

 

10.  Email Campaign Promo:        

 

 

11. Referring
URL (short URL for print
media, For example:
software.Symantec.com/partnername/cid#):

 

o Yes
 o  No

 

 

12.  Launch Date for Symantec, i.e. delivery of
fully functional, activated Site:        

 

 

13.  Revenue Share:  o Yes
o No
(check one)

 

 

If Yes, Digital River, shall,
within twenty (20) days of the end of the calendar quarter, pay an amount equal
to the Revenue Share Percentage, indicated below, of the Net Revenue received
by Symantec resulting from the End Users of this Symantec Partner, who click
through hypertext links on the Site and complete the purchase of the Symantec
Products from the Site only and not from any other site or method (the
“Click-Through Sales”).  “Net Revenue”
shall mean the ERP ( i.e. the purchase price paid by Digital River) for the
Symantec Products sold through the Site as a result of Click-Through Sales due
to Symantec, less returns, taxes, shipping and handling charges, and a flat ten
percent (10%) of ERP take into account the End User rebate redemption.

 

a.  Revenue Share
Percentage:        %

 

 

b.  The Symantec Products that Partner will
receive a Revenue Share on:        

 

* CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

83

 

14.  Reporting Requirements:

 

 

a.                     Report Due Date to
Symantec:        

 

 

b.         Report Due Date to
Partner:        

 

 

c.  All reports must be sent to Symantec first
for review and only after Symantec has signed off, will Digital River deliver
the report to the Partner at the following Partner designated reporting
address:        

 

 

d. Additional Reporting Requirements other than what
is indicated in the Agreement.  Explain
the exact components that differ from the terms of the Agreement, if any, and
also provide example:        

 

 

15. Effective
Date for this Back End Agreement:       (date)  

 

 

PART III:  
This Part is to be completed by Digital River and signed and returned to
the Symantec E-commerce Site Coordinator.

 

 

1.  Basic Site Information.   The Site has been
set up with the following Site address, with the following URLs:

 

 

a.               Site
Address: 

 

b.              URLs:

 

c.               URL
1: 

 

d.              URL
2: 

 

e.               URL
3: 

 

f.                 URL 4: 

 

g.              URL
5: 

 

* CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

84

 

h.              Referring
(short) URL: 

 

i.                  Date URL(s) were sent or will be
sent to Symantec: 

 

j.                  If so required, verification that
only the Allowed URLs have access: o Yes
o No
(check one)

 

 

2.  Direct Sale Per Transaction Fee:  If Part II, Item 2.a is checked, Digital River hereby agrees to a
total fee per transaction as indicated for the Site if this Site is a “direct
sale” from Symantec to the Partner or Partner’s End Users and not a traditional
resale transaction: 

 

 

3.  Signing and Returning the Form:

 

 

Instructions to Digital River:
Please return an original signed copy of completed Site Initiation Form to the
Symantec Site Coordinator via facsimile and mail one copy with original
signature within one week of receiving this request.

 

I hereby confirm and
acknowledge the terms set forth in this Form or Back End Agreement for this
particular Site and will proceed subject to, and in accordance with, the terms
and conditions of this Back End Agreement and the terms of the Agreement, to
which this Form is incorporated by reference.

 

 

	
   

  	
   

  
	
   

  
	
  Signature
  of Authorized person at Digital River.

  

 

 

Name/ Title:

 

 

Date:

 

 

	
  Phone:

  	
   

  	
  Fax:

  	
   

  	
  Email:

  

 

* CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

85

 

4.  For Future Use, Upon Completion of
Site/Promo.  When the promo is completed and the Site is
taken down with only a redirect message being launched, Digital River will
complete the following on its copy of the fully signed Form and provide the
completed Form to The Symantec E-commerce Site Coordinator no less than three
(3) days prior to expiration of the Promo:

 

a.                     Partner
Name:        

 

b.                     Effective
Date of Form under which this Site is initiated:        (date)

 

c.                     The
actual Promo has completed and no further sales activity is possible as
of:        (date)

 

d.                     The
Site will be completely disabled and a redirect message will be launched as of:
      (date); and shall continue until:                   (date)

 

 

	
   

  	
   

  
	
   

  
	
  Signature
  of Authorized person at Digital River.

  

 

 

Name/ Title:

 

 

Date:

 

 

	
  Phone:

  	
   

  	
  Fax:

  	
   

  	
  Email:

  

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

86

 

Exhibit M-1

 

The attached Specifications apply to the
Partner Site (name of Partner and date of
Form)       and shall become part of the Agreement,
and are incorporated herein by reference.

 

* CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

87

 

EXHIBIT N

 

SITE TESTING STANDARDS AND
CRITERIA

 

The
Site shall be tested to ensure it is in complete compliance with all the
requirements set forth in the Agreement, the Back End Agreement, and the
Specifications, in accordance with the following standards and requirements
(hereafter referred to as “QA”),
which standards and requirements may be amended, from time to time, upon mutual
agreement by the parties.

 

1.             The Site design and functionality
shall be fully tested in QA by Digital River before its own final testing and
provided then to Symantec to review and provide feedback on prior to completion
of the QA process.  All feedback provided
by Symantec and the Partner, through Symantec, shall be implemented.

 

2.             The Site and all aspects of any
promotion shall then be tested by Digital River to ensure it is in full
compliance in terms of design, look and feel and functionality with the
relevant final Specifications and the terms and descriptions set forth in the
Back End Agreement.

 

3.             After QA has been signed off by
Digital River and Symantec in steps one and two, then secured access to the
Site shall be provided to Symantec, and only as indicated by Symantec, to the
Partner, for testing by Symantec and the Partner.  This access shall be pursuant to a URL to the
server of Digital River, known as the QA server.  No one other than Symantec and the Partner
shall be able to access the Site at this point in time.

 

4.             Digital River shall also provide
testing access to the Site to both Symantec, and the Partner pursuant to
Symantec’s instructions, via any promotional process as a test run, such as an
e-mail address, coupon or other testing harness that provides authorization
access to the secure Site.

 

5.             Digital River agrees that no less than ten
(10) business days shall be allowed for the participation of Symantec and
the Partner in the above outlined QA process for the purposes of allowing
Symantec and the Partner to test the Site, as indicated above, and to allow at
least three (3) business days for Digital River to make any final changes,
Corrections and again QA to the Site.

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

88

 

EXHIBIT O

 

APPROVED SHIPPING COSTS

 

	
  Agent

  	
   

  	
  Location

  	
   

  	
  Continent

  	
   

  	
  Ship Code

  	
   

  	
  Currency

  	
   

  	
  Ship Price

  	
   

  	
  Max Ship

  Weight

  	
   

  
	
  FedEx

  	
   

  	
  Africa

  	
   

  	
  3 - Africa

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  65.95

  	
   

  	
  1 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Africa

  	
   

  	
  3 - Africa

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  65.95

  	
   

  	
  2 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Africa

  	
   

  	
  3 - Africa

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  105.95

  	
   

  	
  5 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Africa

  	
   

  	
  3 - Africa

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  125.95

  	
   

  	
  10 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Africa

  	
   

  	
  3 - Africa

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  207.95

  	
   

  	
  30 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Africa

  	
   

  	
  3 - Africa

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  301.95

  	
   

  	
  50 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Africa

  	
   

  	
  3 - Africa

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  384.95

  	
   

  	
  70 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Africa

  	
   

  	
  3 - Africa

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  478.95

  	
   

  	
  90 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Africa

  	
   

  	
  3 - Africa

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  578.95

  	
   

  	
  110 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Africa

  	
   

  	
  3 - Africa

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  683.95

  	
   

  	
  130 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Africa

  	
   

  	
  3 - Africa

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  789.95

  	
   

  	
  150 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  21.95

  	
   

  	
  1 lbs

  	
   

  
	
  USPS

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  7.45

  	
   

  	
  1 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  39.95

  	
   

  	
  2 lbs

  	
   

  
	
  USPS

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  9.95

  	
   

  	
  2 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  41.95

  	
   

  	
  5 lbs

  	
   

  
	
  USPS

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  17.45

  	
   

  	
  5 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  71.95

  	
   

  	
  10 lbs

  	
   

  
	
  USPS

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  25.95

  	
   

  	
  10 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  71.95

  	
   

  	
  30 lbs

  	
   

  

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

89

 

	
  USPS

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  68.95

  	
   

  	
  30 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  101.95

  	
   

  	
  50 lbs

  	
   

  
	
  USPS

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  109.95

  	
   

  	
  50 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  139.95

  	
   

  	
  70 lbs

  	
   

  
	
  USPS

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  150.95

  	
   

  	
  70 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  179.95

  	
   

  	
  90 lbs

  	
   

  
	
  USPS

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  195.95

  	
   

  	
  90 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  218.95

  	
   

  	
  110 lbs

  	
   

  
	
  USPS

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  237.95

  	
   

  	
  110 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  255.95

  	
   

  	
  130 lbs

  	
   

  
	
  USPS

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  279.95

  	
   

  	
  130 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  292.95

  	
   

  	
  150 lbs

  	
   

  
	
  USPS

  	
   

  	
  Alaska and
  Hawaii

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  322.95

  	
   

  	
  150 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Australia and
  New Zealand

  	
   

  	
  5 - Australia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  38.95

  	
   

  	
  1 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Australia and
  New Zealand

  	
   

  	
  5 - Australia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  41.95

  	
   

  	
  2 lbs

  	
   

  

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

90

 

	
  FedEx

  	
   

  	
  Australia and
  New Zealand

  	
   

  	
  5 - Australia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  54.95

  	
   

  	
  5 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Australia and
  New Zealand

  	
   

  	
  5 - Australia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  60.95

  	
   

  	
  10 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Australia and
  New Zealand

  	
   

  	
  5 - Australia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  113.95

  	
   

  	
  30 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Australia and
  New Zealand

  	
   

  	
  5 - Australia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  164.95

  	
   

  	
  50 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Australia and
  New Zealand

  	
   

  	
  5 - Australia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  214.95

  	
   

  	
  70 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Australia and
  New Zealand

  	
   

  	
  5 - Australia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  264.95

  	
   

  	
  90 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Australia and
  New Zealand

  	
   

  	
  5 - Australia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  250.95

  	
   

  	
  110 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Australia and
  New Zealand

  	
   

  	
  5 - Australia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  365.95

  	
   

  	
  130 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Australia and
  New Zealand

  	
   

  	
  5 - Australia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  421.95

  	
   

  	
  150 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Canada

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  27.95

  	
   

  	
  1 lbs

  	
   

  
	
  Purolator

  	
   

  	
  Canada

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  17.95

  	
   

  	
  1 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Canada

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  27.95

  	
   

  	
  2 lbs

  	
   

  
	
  Purolator

  	
   

  	
  Canada

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  18.45

  	
   

  	
  2 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Canada

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  28.95

  	
   

  	
  5 lbs

  	
   

  
	
  Purolator

  	
   

  	
  Canada

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  23.45

  	
   

  	
  5 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Canada

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  37.95

  	
   

  	
  10 lbs

  	
   

  
	
  Purolator

  	
   

  	
  Canada

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  31.95

  	
   

  	
  10 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Canada

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  59.95

  	
   

  	
  30 lbs

  	
   

  
	
  Purolator

  	
   

  	
  Canada

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  64.95

  	
   

  	
  30 lbs

  	
   

  

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

91

 

	
  FedEx

  	
   

  	
  Canada

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  79.95

  	
   

  	
  50 lbs

  	
   

  
	
  Purolator

  	
   

  	
  Canada

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  98.95

  	
   

  	
  50 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Canada

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  95.95

  	
   

  	
  70 lbs

  	
   

  
	
  Purolator

  	
   

  	
  Canada

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  132.95

  	
   

  	
  70 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Canada

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  110.95

  	
   

  	
  90 lbs

  	
   

  
	
  Purolator

  	
   

  	
  Canada

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  165.95

  	
   

  	
  90 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Canada

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  121.95

  	
   

  	
  110 lbs

  	
   

  
	
  Purolator

  	
   

  	
  Canada

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  199.95

  	
   

  	
  110 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Canada

  	
   

  	
  1 - North America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  142.95

  	
   

  	
  130 lbs

  	
   

  
	
  Purolator

  	
   

  	
  Canada

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  232.95

  	
   

  	
  130 lbs

  	
   

  
	
  Purolator

  	
   

  	
  Canada

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  267.95

  	
   

  	
  150 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Canada

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  164.95

  	
   

  	
  150 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Europe

  	
   

  	
  4 - Europe

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  39.95

  	
   

  	
  1 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Europe

  	
   

  	
  4 - Europe

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  42.95

  	
   

  	
  2 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Europe

  	
   

  	
  4 - Europe

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  61.95

  	
   

  	
  5 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Europe

  	
   

  	
  4 - Europe

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  65.95

  	
   

  	
  10 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Europe

  	
   

  	
  4 - Europe

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  95.95

  	
   

  	
  30 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Europe

  	
   

  	
  4 - Europe

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  132.95

  	
   

  	
  50 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Europe

  	
   

  	
  4 - Europe

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  169.95

  	
   

  	
  70 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Europe

  	
   

  	
  4 - Europe

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  210.95

  	
   

  	
  90 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Europe

  	
   

  	
  4 - Europe

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  239.95

  	
   

  	
  110 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Europe

  	
   

  	
  4 - Europe

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  285.95

  	
   

  	
  130 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Europe

  	
   

  	
  4 - Europe

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  325.95

  	
   

  	
  150 lbs

  	
   

  

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

92

 

	
  FedEx

  	
   

  	
  Japan and Asia

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  38.95

  	
   

  	
  1 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Japan and Asia

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  41.95

  	
   

  	
  2 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Japan and Asia

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  54.95

  	
   

  	
  5 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Japan and Asia

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  60.95

  	
   

  	
  10 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Japan and Asia

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  92.95

  	
   

  	
  30 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Japan and Asia

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  124.95

  	
   

  	
  50 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Japan and Asia

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  158.95

  	
   

  	
  70 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Japan and Asia

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  195.95

  	
   

  	
  90 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Japan and Asia

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  232.95

  	
   

  	
  110 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Japan and Asia

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  273.95

  	
   

  	
  130 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Japan and Asia

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  315.95

  	
   

  	
  150 lbs

  	
   

  
	
  USPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  7.45

  	
   

  	
  1 lbs

  	
   

  
	
  UPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  7.45

  	
   

  	
  1 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  15.95

  	
   

  	
  1 lbs

  	
   

  
	
  USPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  9.45

  	
   

  	
  2 lbs

  	
   

  
	
  UPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  8.95

  	
   

  	
  2 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  17.45

  	
   

  	
  2 lbs

  	
   

  
	
  USPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  14.95

  	
   

  	
  5 lbs

  	
   

  
	
  UPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  9.95

  	
   

  	
  5 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  20.95

  	
   

  	
  5 lbs

  	
   

  
	
  USPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  19.95

  	
   

  	
  10 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  27.45

  	
   

  	
  10 lbs

  	
   

  
	
  UPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  10.95

  	
   

  	
  10 lbs

  	
   

  

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

93

 

	
  USPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  47.95

  	
   

  	
  30 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  46.95

  	
   

  	
  30 lbs

  	
   

  
	
  UPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  17.45

  	
   

  	
  30 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  66.95

  	
   

  	
  50 lbs

  	
   

  
	
  UPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  24.95

  	
   

  	
  50 lbs

  	
   

  
	
  USPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  75.95

  	
   

  	
  50 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  87.95

  	
   

  	
  70 lbs

  	
   

  
	
  UPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  28.95

  	
   

  	
  70 lbs

  	
   

  
	
  USPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  103.95

  	
   

  	
  70 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  114.95

  	
   

  	
  90 lbs

  	
   

  
	
  USPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  134.95

  	
   

  	
  90 lbs

  	
   

  
	
  UPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  53.95

  	
   

  	
  90 lbs

  	
   

  
	
  USPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  162.95

  	
   

  	
  110 lbs

  	
   

  
	
  UPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  63.95

  	
   

  	
  110 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  137.95

  	
   

  	
  110 lbs

  	
   

  
	
  USPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  189.95

  	
   

  	
  130 lbs

  	
   

  
	
  UPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  72.95

  	
   

  	
  130 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  160.95

  	
   

  	
  130 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  186.95

  	
   

  	
  150 lbs

  	
   

  
	
  USPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  219.95

  	
   

  	
  150 lbs

  	
   

  
	
  UPS

  	
   

  	
  Lower 48 States

  	
   

  	
  1 - North
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  81.95

  	
   

  	
  150 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Mexico and
  Caribbean

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  33.95

  	
   

  	
  1 lbs

  	
   

  

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

94

 

	
  FedEx

  	
   

  	
  Mexico and
  Caribbean

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  37.95

  	
   

  	
  2 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Mexico and
  Caribbean

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  54.95

  	
   

  	
  5 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Mexico and
  Caribbean

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  60.95

  	
   

  	
  10 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Mexico and
  Caribbean

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  92.95

  	
   

  	
  30 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Mexico and
  Caribbean

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  117.95

  	
   

  	
  50 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Mexico and
  Caribbean

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  152.95

  	
   

  	
  70 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Mexico and
  Caribbean

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  186.95

  	
   

  	
  90 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Mexico and
  Caribbean

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  215.95

  	
   

  	
  110 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Mexico and
  Caribbean

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  254.95

  	
   

  	
  130 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Mexico and
  Caribbean

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  293.95

  	
   

  	
  150 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Middle East

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  40.95

  	
   

  	
  1 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Middle East

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  43.95

  	
   

  	
  2 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Middle East

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  63.95

  	
   

  	
  5 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Middle East

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  79.95

  	
   

  	
  10 lbs

  	
   

  

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

95

 

	
  FedEx

  	
   

  	
  Middle East

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  149.95

  	
   

  	
  30 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Middle East

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  219.95

  	
   

  	
  50 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Middle East

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  279.95

  	
   

  	
  70 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Middle East

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  349.95

  	
   

  	
  90 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Middle East

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  409.95

  	
   

  	
  110 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Middle East

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  479.95

  	
   

  	
  130 lbs

  	
   

  
	
  FedEx

  	
   

  	
  Middle East

  	
   

  	
  6 - Asia

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  549.95

  	
   

  	
  150 lbs

  	
   

  
	
  FedEx

  	
   

  	
  South America

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  45.95

  	
   

  	
  1 lbs

  	
   

  
	
  FedEx

  	
   

  	
  South America

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  49.95

  	
   

  	
  2 lbs

  	
   

  
	
  FedEx

  	
   

  	
  South America

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  95.95

  	
   

  	
  5 lbs

  	
   

  
	
  FedEx

  	
   

  	
  South America

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  115.95

  	
   

  	
  10 lbs

  	
   

  
	
  FedEx

  	
   

  	
  South America

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  180.95

  	
   

  	
  30 lbs

  	
   

  
	
  FedEx

  	
   

  	
  South America

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  250.95

  	
   

  	
  50 lbs

  	
   

  
	
  FedEx

  	
   

  	
  South America

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  321.95

  	
   

  	
  70 lbs

  	
   

  
	
  FedEx

  	
   

  	
  South America

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  366.95

  	
   

  	
  90 lbs

  	
   

  
	
  FedEx

  	
   

  	
  South America

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  409.95

  	
   

  	
  110 lbs

  	
   

  
	
  FedEx

  	
   

  	
  South America

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  459.95

  	
   

  	
  130 lbs

  	
   

  
	
  FedEx

  	
   

  	
  South America

  	
   

  	
  2 - South
  America

  	
   

  	
  198

  	
   

  	
  US Dollar

  	
   

  	
  529.95

  	
   

  	
  150 lbs

  	
   

  

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

96

 

	
  Sub-site

  	
   

  	
  Shipping
  Locations for Packaged Symantec Products

  
	
  United States

  	
   

  	
  United States

  
	
  Canada

  	
   

  	
  Canada

  
	
  Puerto Rico and Caribbean

  	
   

  	
  See table below

  
	
  United Kingdome

  	
   

  	
  United Kingdom, Ireland

  
	
  Germany

  	
   

  	
  Germany, Switzerland,
  Austria

  
	
  France

  	
   

  	
  France

  
	
  Benelux

  	
   

  	
  Belgium, Netherlands,
  Luxembourg

  
	
  Italy

  	
   

  	
  Italy

  
	
  Spain

  	
   

  	
  Spain

  
	
  Latin America

  	
   

  	
  See table below

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Shipping Locations for Packaged Symantec Products Purchased

  through the Puerto Rico and the Caribbean Sub-site

  
	
   

  	
   

  	
  Anegada (British virgin
  Islands)

  
	
   

  	
   

  	
  Anguilla

  
	
   

  	
   

  	
  Antigua and Barbuda

  
	
   

  	
   

  	
  Aruba

  
	
   

  	
   

  	
  Bahamas

  
	
   

  	
   

  	
  Barbados

  
	
   

  	
   

  	
  Belize

  
	
   

  	
   

  	
  Bermuda

  
	
   

  	
   

  	
  Bonaire

  
	
   

  	
   

  	
  Bonaire (Netherlands
  Antilles)

  
	
   

  	
   

  	
  Cayman Islands

  
	
   

  	
   

  	
  Curacao

  
	
   

  	
   

  	
  Curacao (Netherlands
  Antilles)

  
	
   

  	
   

  	
  Dominica

  
	
   

  	
   

  	
  Dominican Republic

  
	
   

  	
   

  	
  French Guiana

  

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

97

 

	
   

  	
   

  	
  Shipping Locations for Packaged Symantec Products Purchased

  through the Puerto Rico and the Caribbean Sub-site

  
	
   

  	
   

  	
  Grenada

  
	
   

  	
   

  	
  Guadeloupe

  
	
   

  	
   

  	
  Guyana

  
	
   

  	
   

  	
  Haiti

  
	
   

  	
   

  	
  Jamaica

  
	
   

  	
   

  	
  Martinique

  
	
   

  	
   

  	
  Montserrat

  
	
   

  	
   

  	
  Puerto Rico

  
	
   

  	
   

  	
  Saba (Netherlands
  Antilles)

  
	
   

  	
   

  	
  Saint Eustatius
  (Netherlands Antilles)

  
	
   

  	
   

  	
  St. Croix (US Virgin
  Islands)

  
	
   

  	
   

  	
  St. John (US Virgin
  Islands)

  
	
   

  	
   

  	
  St. Kitts and Nevis

  
	
   

  	
   

  	
  St. Lucia

  
	
   

  	
   

  	
  St. Maarten (Netherlands
  Antilles)

  
	
   

  	
   

  	
  St. Martin

  
	
   

  	
   

  	
  St. Thomas (US Virgin
  Islands)

  
	
   

  	
   

  	
  St. Vincent and the
  Grenadines

  
	
   

  	
   

  	
  Suriname

  
	
   

  	
   

  	
  Tortola (British Virgin
  Islands)

  
	
   

  	
   

  	
  Trinidad and Tobago

  
	
   

  	
   

  	
  Turks & Caicos
  Islands

  
	
   

  	
   

  	
  Virgin Gorda (British
  Virgin Islands)

  
	
   

  	
   

  	
  St. Christopher

  

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

98

 

	
   

  	
   

  	
  Shipping Locations for Packaged Symantec Products Purchased

  through the Latin America Sub-site

  
	
   

  	
   

  	
  Argentina

  
	
   

  	
   

  	
  Paraguay

  
	
   

  	
   

  	
  Uruguay

  
	
   

  	
   

  	
  Chile

  
	
   

  	
   

  	
  Bolivia

  
	
   

  	
   

  	
  Peru

  
	
   

  	
   

  	
  Ecuador

  
	
   

  	
   

  	
  Colombia

  
	
   

  	
   

  	
  Venezuela

  
	
   

  	
   

  	
  Puerto Rico

  
	
   

  	
   

  	
  Dominican Republic

  
	
   

  	
   

  	
  Panama

  
	
   

  	
   

  	
  Costa Rica

  
	
   

  	
   

  	
  Guatemala

  
	
   

  	
   

  	
  El Salvador

  
	
   

  	
   

  	
  Honduras

  
	
   

  	
   

  	
  Nicaragua

  
	
   

  	
   

  	
  Mexico

  
	
   

  	
   

  	
  United States

  

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

99

 

EXHIBIT P

 

Text of message to be provided to Customers prior to
downloading Try/Buy Symantec Products:

 

“Please
fill out all fields below, and press submit. Our server will then send you a
confirmation email to verify your email address. Download instructions will be
contained in this email.

 

 

First
Name:

 

Last
Name:

 

Country:

 

Email:

 

 

Please
note: By confirming your email address and downloading this file, you are
signing up to receive periodic follow up emails from us. Any emails we send you
will contain unsubscribe information, and you may opt-out of future emails at
any time.”

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

100

 

EXHIBIT Q

 

SPECIFICATIONS
FOR THE * WRAPPER INTEGRATION

 

Digital River will create code and processes that
will fulfill the following procedures with the * Wrapper:

 

Symantec will wrap its products with * wrapper
technology and provide the completed purchase first and trialware products to
Digital River.  Digital River will create
and supply the product identification number (PID) to Symantec. Once this is
received Symantec can post the products for sale.

 

Pursuant to the * Technology, the * process is as
follows:  *

 

Pursuant to the * Technology, the following *
process is desired by Symantec: *

 

TBYB/Trialware process: *

 

The first phase of the * integration will begin with
the Norton AntiVirus 2002 purchase first and trialware versions. It is the
intention of Symantec to add additional products and distribution types, such
as OEM, to the * wrapper model once * integration is complete on the Symantec
side with *. Symantec will notify Digital River of the release of further
products or distribution types via pricelist distribution.

 

Digital River will support the * wrapper code by
using the *

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

101

 

EXHIBIT R

 

Specifications for Commerce
Flow #111323a

 

Buy Before Try (BBT) Use Case and Commerce Flow.

 

*

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

102

 

EXHIBIT S

 

Specifications for Commerce
Flow #111323b

 

Try Before You Buy (TBYB) Use Case and Commerce Flow.

 

Assumptions:

 

*

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

103

 

EXHIBIT T

 

Purchase Order Format

 

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

104

 

Exhibit U

 

Digital River’s Roadmap and Schedule for
Shipping Into APAC

 

Digital River shall provide
local shipping to the following countries by *:

 

Taiwan, Hong Kong, Singapore, Australia, New Zealand

 

Digital River shall provide
local shipping to the following countries by *:

 

China, Japan

 

Shipments must be made from
the Asia Pacific region and not out of the US or EMEA regions.

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

105

 

Exhibit V

 

Certification of Software Destruction

 

By signing below, Digital
River agrees that they have taken the necessary steps to delete and destroy the
obsolete Symantec Products described in the table below in full compliance with
the required process outlined in that certain Amended and Restated Authorized
Symantec Electronic Reseller Agreement entered into between Digital River,
Incorporated (“Digital River”) and Symantec Corporation with an Amended Date as
of July 1, 2003 and such Field Destruction Agreement relating to the
following, dated July 22, 2002.

 

Digital River warrants and
represents that the final quantities of product that were destroyed by title
are as follows:

 

	
  Product Name

  	
   

  	
  Version Number

  	
   

  	
  Total Quantity Destroyed

  	
   

  	
  Date Destroyed

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  

 

Digital River certifies that
the person signing below is a duly authorized signatory with full authority.

 

Digital
River Contact Information

 

	
  Name:

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  Title:

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  Date:

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  Signature:

  	
   

  	
   

  

 

*CONFIDENTIAL
INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

106

 

 

AMENDMENT TWO TO THE

AMENDED AND RESTATED

AUTHORIZED SYMANTEC ELECTRONIC RESELLER

FOR SHOP SYMANTEC AGREEMENT

 

This Second Amendment to The Amended and Restated
Authorized Symantec Electronic Reseller for Shop Symantec Agreement (the “Amendment Two”) is made as of the
Amendment Two Effective Date, as defined in Section 1 below, and shall
serve to amend the Amended and Restated Authorized Symantec Electronic Reseller
for Shop Symantec Agreement, with an Amended Date of July 1, 2003, by and
between Symantec Corporation, Symantec Limited and Digital River, Inc.
(the “Agreement”).

 

RECITALS

 

A.  Symantec
and Digital River are parties to the Agreement, which provides, among other
things, for Digital River to resell Symantec Products to end users through
Symantec’s Storefront, in accordance with the terms and conditions set forth in
the Agreement.

 

B.  The
parties have agreed to amend the Agreement as of the Amendment Two Effective
Date per the terms set forth herein.

 

NOW, THEREFORE, in consideration of the foregoing,
and of the mutual covenants and agreements hereinafter set forth, Symantec and
Digital River agree as follows:

 

1.  Capitalized terms used herein and not
otherwise defined below shall have the meanings set forth in the Agreement.

 

“Amendment Two Effective Date” shall mean December 5, 2003.

 

“Co-branded Partner Store” means and replaces the definition of
Co-Branded Store as described and defined under Section 3(b)(xii)(a)(ii)(a) generally,
consisting of one or more interim pages linked between the Partner’s Site
and the Storefront.

 

 “Symantec Product Selector” means a Symantec Tool that helps End Users
select Symantec products based on their Internet security needs.

 

“Symantec Security Advisor” means a Symantec
Tool that scans a personal
computer for existing Internet security applications, makes relevant product
recommendations if such applications are lacking, and then recommends
appropriate security applications to the End User for purchase.

 

“Symantec Security Alerts” means a Symantec Tool that provides End
Users with real time alerts on current Internet security threats.

 

“Symantec Security Check” means a Symantec Tool that assesses a personal
computer’s antivirus or firewall protection, and which is accessible to End
Users via a link from the
Symantec Security Connection site or through such other authorized links and
which is solely hosted by Symantec and will never be offered as a co-branded
Site to Partners or any third party.

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

1

 

“Symantec Security Connection” means that particular
Symantec Site, web pages, or web sites and all related links to Symantec Tools,
all proprietary to Symantec, and hosted and managed by Digital River, or such
other third party contractors as Symantec may select, according to such
Symantec specifications, which shall be accessible by Customers and shall
display Symantec Security Information that allows Customers to learn about,
assess and protect their personal computers against Internet threats, and may
include links to various Sites and itself may be co-branded with various
Partners.

 

“Symantec Security Information” means the actual
content, including but not limited to, the complete look and feel, and any and
all information or data, including but not limited to, that of virus news and
security tips which are provided by the Symantec Security Alert or any other
Symantec Tool(s),  and/or which may also
be accessible through links to any “Symantec.com” web-site, any Site, any
Co-branded Partner Store, and/or the Storefront as applicable, and/or which may
be provided by Symantec on the Symantec Security Connection or through some
other Symantec Tool.

 

“Symantec Tool(s)” means any one or more
of any proprietary methods or tools that Symantec creates or has created for it
by a third party for the use of Customers, which includes those tools defined
in this Amendment Two as follows, including but not limited to, Symantec
Security Advisor, Symantec Product Selector, Symantec Security Alerts, Symantec
Security Check, Symantec Security Connection, Symantec Upgrade Assistant, try
before you buy download offerings, and any other tools that Symantec creates or
has created for it by a third party for the use by Customers that Symantec
later makes available through Digital River, regardless of whether now existing
or created in the future.

 

“Symantec Upgrade Assistant” means a Symantec Tool
that helps an End User determine what products will best meet the End User’s
security needs.

 

2.               The following provisions shall be added
as a new Section 3(n) as follows:

 

“3(n)  Symantec Security Connection and
other Proprietary Tools and Symantec Security Information on the Storefront.  The Parties agree that the following obligations
and rights apply to the use of the Symantec Tools which precedes the Amendment
Two Effective Date and the terms set forth herein shall govern all past uses
and access by Digital River to the Symantec Tools, effective as of the date
Digital River first had access to the applicable Symantec Tool.  In accordance with the terms of this
Agreement, Symantec grants to Digital River, and Digital River accepts from
Symantec, a worldwide, limited, non-exclusive, non-transferable license
to provide access to and host for the Term of the Agreement only, Sites
containing the Symantec Security Information and various Symantec Tools as part
of the Symantec Security Connection and separately on the Storefront, or if
authorized through Shop Symantec Site Initiation Form or its equivalent,
solely in accordance with Symantec’s instructions and guidelines, as provided
to Digital River and updated by Symantec, from time to time; provided that any
work requested by Symantec requiring Digital River to change Symantec content
which is already hosted by Digital River, or to change pre-existing Digital
River code, and such changes would result in Digital River incurring additional
costs, then such work will be described in a separate Statement of Work.  Notwithstanding the foregoing, Digital River
acknowledges that only Symantec can host the Symantec Security Check but that
Digital River is hereby authorized to provide a link thereto from the
Storefront and through the Symantec Security Connection and may be authorized
in the future to do so from such other Co-branded Partner Sites or Partner
Sites, as specifically authorized from time to time in writing by
Symantec.  Digital River shall ensure
that the Storefront provides Customers
access to and use, in an unaltered form (unless otherwise specifically
authorized by Symantec in writing), of (i) the Symantec Security Connection Site, which shall contain the lay out and
look and feel that Symantec indicates and modifies, from time to time, and
which may contain any one, or a combination of, the Symantec Tools, and (ii) such
other features, programs or Symantec Tools as indicated and provided by
Symantec, in such combinations as Symantec may authorize, from time to
time.  Digital River agrees that it shall
maintain a direct link to the Symantec Security Alerts or such other names
used, including but not limited to “Realtime Security Alerts” located on any “Symantec.com”
website or other Sites in order to ensure an automatic update of the
information on the

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

2

 

Storefront.  Digital River shall not make any changes to
any of the Symantec Security Information content or any links or the look and
feel of any of the Symantec Tools or the Symantec Security Connection Site
without Symantec’s prior written consent. 
Digital River agrees its license to provide access and to host certain
Symantec Tools is expressly conditioned upon full compliance with the
restrictions and obligations set forth in this Agreement. 
Digital River shall not provide the use of the Symantec Tools and the
related Symantec Security Information to any third party, other than regular
access to Customers, except as expressly
permitted herein.  Digital River agrees
to host and if requested pursuant to the processes outline in the Agreement,
which involves either an SOW or either Initiation Form attached as
Exhibits L and M to the Agreement, create customized, co-branded Symantec
Security Connection sites or other featured tool Sites for Symantec Partners,
in accordance with the terms of Section 3(b)(xii)(a).  Digital River acknowledges that all right,
title and interest in the Symantec Security Information, the various Symantec
Tools, as part of the Symantec Security Connection and separately on the
Storefront, and the Symantec Security Connection itself belong solely to
Symantec and its licensors, if any, and that the rights granted hereunder do
not transfer any such rights whatsoever to Digital River, other than the
license grant rights set forth herein. 
All the same obligations set forth in the Agreement that relate to
protection and indemnity concerning Symantec’s intellectual property shall
apply equally to the Symantec Tools and various Sites.

 

3.               Exhibit E “PAYMENT OPTIONS” is hereby
amended to include Diner’s Club credit cards as a method of payment.   As a result, Section 1 of Exhibit E
is amended to read, in its entirety, as follows:

 

1.               Credit Card. 
Digital River shall have a system for payments to be made by Visa,
MasterCard, Diner’s Club, and/or American Express (AMEX) credit cards at a
minimum.

 

4.               New Shipping Tables.   The
Parties agree that the tables attached hereto as Exhibit O shall replace in its entirety the Exhibit O
currently attached to the Agreement, as referenced in Sections 3(i)(i)(1.4) and
3(i)(iii) of the Agreement.  The
prices reflected in Exhibit O are guaranteed thru December 31, 2004.

 

5.               All other provisions of the Agreement, except
as modified by this Amendment Two, shall remain in full force and effect and
are hereby reaffirmed.

 

6.               This Amendment Two shall become effective
only after it has been signed by Digital River and Symantec.

 

IN
WITNESS WHEREOF, the parties hereto have executed this Second Amendment on the
date specified below.

 

	
  SYMANTEC CORPORATION

  	
   

  	
  DIGITAL RIVER

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Signature:

  	
  /s/ Arthur F. Courville

  	
   

  	
  Signature:

  	
  /s/ Carter D. Hicks

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Printed Name:

  	
  Arthur F. Courville

  	
   

  	
  Printed Name:

  	
  Carter D. Hicks

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  Senior Vice President,
  General Counsel

  	
   

  	
  Title:

  	
  Chief Financial Officer

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
   

  	
   

  	
  Date:

  	
   

  	
   

  
												

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

3

 

	
  SYMANTEC CORPORATION

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Signature:

  	
  /s/ Arthur F. Courville

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Printed Name:

  	
  Arthur F. Courville

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  Director

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
   

  	
   

  	
   

  
							

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

4

 

EXHIBIT O

 

SYMANTEC
2004 SHIPPING AND HANDLING TABLE

 

UPS
GROUND

 

	
  Weight

  LB

  	
   

  	
  DOMESTIC

  	
   

  
	
  1

  	
   

  	
   

  	
  $

  	
   

  	
  7.20

  	
   

  
	
  2

  	
   

  	
   

  	
  $

  	
   

  	
  7.65

  	
   

  
	
  3

  	
   

  	
   

  	
  $

  	
   

  	
  7.95

  	
   

  
	
  4

  	
   

  	
   

  	
  $

  	
   

  	
  8.25

  	
   

  
	
  5

  	
   

  	
   

  	
  $

  	
   

  	
  8.50

  	
   

  
	
  6

  	
   

  	
   

  	
  $

  	
   

  	
  8.95

  	
   

  
	
  7

  	
   

  	
   

  	
  $

  	
   

  	
  9.95

  	
   

  
	
  8

  	
   

  	
   

  	
  $

  	
   

  	
  10.45

  	
   

  
	
  9

  	
   

  	
   

  	
  $

  	
   

  	
  10.75

  	
   

  
	
  10

  	
   

  	
   

  	
  $

  	
   

  	
  10.95

  	
   

  
	
  15

  	
   

  	
   

  	
  $

  	
   

  	
  12.25

  	
   

  
	
  20

  	
   

  	
   

  	
  $

  	
   

  	
  13.95

  	
   

  
	
  25

  	
   

  	
   

  	
  $

  	
   

  	
  15.75

  	
   

  
	
  30

  	
   

  	
   

  	
  $

  	
   

  	
  20.45

  	
   

  
	
  50

  	
   

  	
   

  	
  $

  	
   

  	
  24.95

  	
   

  
	
  70

  	
   

  	
   

  	
  $

  	
   

  	
  28.95

  	
   

  
	
  90

  	
   

  	
   

  	
  $

  	
   

  	
  53.95

  	
   

  
	
  110

  	
   

  	
   

  	
  $

  	
   

  	
  63.95

  	
   

  
	
  130

  	
   

  	
   

  	
  $

  	
   

  	
  72.95

  	
   

  
	
  150

  	
   

  	
   

  	
  $

  	
   

  	
  81.95

  	
   

  

 

Purolator (Canada

Only

 

	
  Weight

  LB

  	
   

  	
  PRICE

  	
   

  
	
  1

  	
   

  	
   

  	
  $

  	
   

  	
  14.95

  	
   

  
	
  2

  	
   

  	
   

  	
  $

  	
   

  	
  15.45

  	
   

  
	
  3

  	
   

  	
   

  	
  $

  	
   

  	
  15.95

  	
   

  
	
  4

  	
   

  	
   

  	
  $

  	
   

  	
  17.95

  	
   

  
	
  5

  	
   

  	
   

  	
  $

  	
   

  	
  18.95

  	
   

  
	
  6

  	
   

  	
   

  	
  $

  	
   

  	
  21.95

  	
   

  
	
  7

  	
   

  	
   

  	
  $

  	
   

  	
  22.95

  	
   

  
	
  8

  	
   

  	
   

  	
  $

  	
   

  	
  23.95

  	
   

  
	
  9

  	
   

  	
   

  	
  $

  	
   

  	
  24.95

  	
   

  
	
  10

  	
   

  	
   

  	
  $

  	
   

  	
  25.95

  	
   

  
	
  15

  	
   

  	
   

  	
  $

  	
   

  	
  36.95

  	
   

  
	
  20

  	
   

  	
   

  	
  $

  	
   

  	
  40.95

  	
   

  
	
  25

  	
   

  	
   

  	
  $

  	
   

  	
  41.95

  	
   

  
	
  30

  	
   

  	
   

  	
  $

  	
   

  	
  42.95

  	
   

  
	
  50

  	
   

  	
   

  	
  $

  	
   

  	
  92.95

  	
   

  
	
  70

  	
   

  	
   

  	
  $

  	
   

  	
  132.95

  	
   

  
	
  90

  	
   

  	
   

  	
  $

  	
   

  	
  165.95

  	
   

  
	
  110

  	
   

  	
   

  	
  $

  	
   

  	
  199.95

  	
   

  
	
  130

  	
   

  	
   

  	
  $

  	
   

  	
  232.95

  	
   

  
	
  150

  	
   

  	
   

  	
  $

  	
   

  	
  267.95

  	
   

  

 

USPS
PRIORITY MAIL

 

	
  Weight LB

  	
   

  	
  Lower 48 States

  	
   

  	
  A & H

  	
   

  
	
  1

  	
   

  	
   

  	
  $

  	
  6.95

  	
   

  	
  $

  	
  6.95

  	
   

  
	
  2

  	
   

  	
   

  	
  $

  	
  7.95

  	
   

  	
  $

  	
  7.95

  	
   

  
	
  3

  	
   

  	
   

  	
  $

  	
   9.95

  	
   

  	
  $

  	
  9.95

  	
   

  
	
  4

  	
   

  	
   

  	
  $

  	
  11.75

  	
   

  	
  $

  	
  11.75

  	
   

  
	
  5

  	
   

  	
   

  	
  $

  	
  11.95

  	
   

  	
  $

  	
  11.95

  	
   

  
	
  6

  	
   

  	
   

  	
  $

  	
  15.45

  	
   

  	
  $

  	
  17.95

  	
   

  
	
  7

  	
   

  	
   

  	
  $

  	
  16.45

  	
   

  	
  $

  	
  19.95

  	
   

  
	
  8

  	
   

  	
   

  	
  $

  	
  16.95

  	
   

  	
  $

  	
  21.95

  	
   

  
	
  9

  	
   

  	
   

  	
  $

  	
  17.45

  	
   

  	
  $

  	
  22.45

  	
   

  
	
  10

  	
   

  	
   

  	
  $

  	
  19.95

  	
   

  	
  $

  	
  22.95

  	
   

  
	
  15

  	
   

  	
   

  	
  $

  	
  26.95

  	
   

  	
  $

  	
  36.95

  	
   

  
	
  20

  	
   

  	
   

  	
  $

  	
  33.95

  	
   

  	
  $

  	
  46.95

  	
   

  
	
  25

  	
   

  	
   

  	
  $

  	
  40.95

  	
   

  	
  $

  	
  49.95

  	
   

  
	
  30

  	
   

  	
   

  	
  $

  	
  42.95

  	
   

  	
  $

  	
  52.95

  	
   

  
	
  50

  	
   

  	
   

  	
  $

  	
  76.95

  	
   

  	
  $

  	
  109.95

  	
   

  
	
  70

  	
   

  	
   

  	
  $

  	
  103.95

  	
   

  	
  $

  	
  150.95

  	
   

  
	
  90

  	
   

  	
   

  	
  $

  	
  134.95

  	
   

  	
  $

  	
  195.95

  	
   

  
	
  110

  	
   

  	
   

  	
  $

  	
  162.95

  	
   

  	
  $

  	
  237.95

  	
   

  
	
  130

  	
   

  	
   

  	
  $

  	
  189.95

  	
   

  	
  $

  	
  279.95

  	
   

  
	
  150

  	
   

  	
   

  	
  $

  	
  219.95

  	
   

  	
  $

  	
  322.95

  	
   

  

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

5

 

FEDEX

 

	
  Weight

  LB

  	
   

  	
  Domestic

  	
   

  	
  A & H

  	
   

  	
  Canada

  	
   

  	
  S.

  America

  	
   

  	
  Europe

  	
   

  	
  Middle

  East

  	
   

  	
  Japan &

  Asia

  	
   

  	
  Africa

  	
   

  	
  Mexico

  	
   

  	
  Caribbean

  	
   

  	
  Puerto

  Rico

  	
   

  	
  AUST -

  NZ

  	
   

  
	
  1

  	
   

  	
  $

  	
  13.95

  	
   

  	
  $

  	
  19.85

  	
   

  	
  $

  	
  19.95

  	
   

  	
  $

  	
  26.95

  	
   

  	
  $

  	
  30.95

  	
   

  	
  $

  	
  35.95

  	
   

  	
  $

  	
  25.95

  	
   

  	
  $

  	
  45.95

  	
   

  	
  $

  	
  19.45

  	
   

  	
  $

  	
  19.45

  	
   

  	
  $

  	
  19.45

  	
   

  	
  $

  	
  25.95

  	
   

  
	
  2

  	
   

  	
  $

  	
  14.95

  	
   

  	
  $

  	
  21.45

  	
   

  	
  $

  	
  20.95

  	
   

  	
  $

  	
  31.95

  	
   

  	
  $

  	
  34.95

  	
   

  	
  $

  	
  43.95

  	
   

  	
  $

  	
  26.95

  	
   

  	
  $

  	
  52.95

  	
   

  	
  $

  	
  22.95

  	
   

  	
  $

  	
  22.95

  	
   

  	
  $

  	
  22.95

  	
   

  	
  $

  	
  26.95

  	
   

  
	
  3

  	
   

  	
  $

  	
  16.95

  	
   

  	
  $

  	
  22.85

  	
   

  	
  $

  	
  22.95

  	
   

  	
  $

  	
  36.95

  	
   

  	
  $

  	
  38.95

  	
   

  	
  $

  	
  49.95

  	
   

  	
  $

  	
  30.95

  	
   

  	
  $

  	
  58.95

  	
   

  	
  $

  	
  26.45

  	
   

  	
  $

  	
  26.45

  	
   

  	
  $

  	
  26.45

  	
   

  	
  $

  	
  29.95

  	
   

  
	
  4

  	
   

  	
  $

  	
  17.95

  	
   

  	
  $

  	
  25.45

  	
   

  	
  $

  	
  24.95

  	
   

  	
  $

  	
  42.95

  	
   

  	
  $

  	
  43.95

  	
   

  	
  $

  	
  54.95

  	
   

  	
  $

  	
  32.50

  	
   

  	
  $

  	
  69.95

  	
   

  	
  $

  	
  29.95

  	
   

  	
  $

  	
  29.95

  	
   

  	
  $

  	
  29.95

  	
   

  	
  $

  	
  33.95

  	
   

  
	
  5

  	
   

  	
  $

  	
  18.95

  	
   

  	
  $

  	
  25.95

  	
   

  	
  $

  	
  25.95

  	
   

  	
  $

  	
  46.95

  	
   

  	
  $

  	
  45.95

  	
   

  	
  $

  	
  60.95

  	
   

  	
  $

  	
  36.95

  	
   

  	
  $

  	
  70.95

  	
   

  	
  $

  	
  33.45

  	
   

  	
  $

  	
  33.45

  	
   

  	
  $

  	
  33.45

  	
   

  	
  $

  	
  34.95

  	
   

  
	
  6

  	
   

  	
  $

  	
  20.45

  	
   

  	
  $

  	
  29.95

  	
   

  	
  $

  	
  27.95

  	
   

  	
  $

  	
  58.95

  	
   

  	
  $

  	
  46.95

  	
   

  	
  $

  	
  62.95

  	
   

  	
  $

  	
  43.95

  	
   

  	
  $

  	
  82.95

  	
   

  	
  $

  	
  36.95

  	
   

  	
  $

  	
  36.95

  	
   

  	
  $

  	
  36.95

  	
   

  	
  $

  	
  41.95

  	
   

  
	
  7

  	
   

  	
  $

  	
  21.95

  	
   

  	
  $

  	
  30.45

  	
   

  	
  $

  	
  28.45

  	
   

  	
  $

  	
  59.95

  	
   

  	
  $

  	
  47.95

  	
   

  	
  $

  	
  66.95

  	
   

  	
  $

  	
  45.95

  	
   

  	
  $

  	
  88.95

  	
   

  	
  $

  	
  40.45

  	
   

  	
  $

  	
  40.45

  	
   

  	
  $

  	
  40.45

  	
   

  	
  $

  	
  42.95

  	
   

  
	
  8

  	
   

  	
  $

  	
  22.95

  	
   

  	
  $

  	
  30.95

  	
   

  	
  $

  	
  28.95

  	
   

  	
  $

  	
  60.95

  	
   

  	
  $

  	
  50.45

  	
   

  	
  $

  	
  70.95

  	
   

  	
  $

  	
  47.95

  	
   

  	
  $

  	
  89.95

  	
   

  	
  $

  	
  43.95

  	
   

  	
  $

  	
  43.95

  	
   

  	
  $

  	
  43.95

  	
   

  	
  $

  	
  44.95

  	
   

  
	
  9

  	
   

  	
  $

  	
  24.45

  	
   

  	
  $

  	
  31.45

  	
   

  	
  $

  	
  29.45

  	
   

  	
  $

  	
  61.45

  	
   

  	
  $

  	
  54.95

  	
   

  	
  $

  	
  74.95

  	
   

  	
  $

  	
  50.45

  	
   

  	
  $

  	
  90.95

  	
   

  	
  $

  	
  47.45

  	
   

  	
  $

  	
  47.45

  	
   

  	
  $

  	
  47.45

  	
   

  	
  $

  	
  45.45

  	
   

  
	
  10

  	
   

  	
  $

  	
  25.95

  	
   

  	
  $

  	
  31.95

  	
   

  	
  $

  	
  29.95

  	
   

  	
  $

  	
  61.95

  	
   

  	
  $

  	
  56.95

  	
   

  	
  $

  	
  78.95

  	
   

  	
  $

  	
  50.95

  	
   

  	
  $

  	
  91.95

  	
   

  	
  $

  	
  47.95

  	
   

  	
  $

  	
  49.45

  	
   

  	
  $

  	
  43.95

  	
   

  	
  $

  	
  45.95

  	
   

  
	
  15

  	
   

  	
  $

  	
  30.95

  	
   

  	
  $

  	
  46.95

  	
   

  	
  $

  	
  43.95

  	
   

  	
  $

  	
  120.95

  	
   

  	
  $

  	
  65.95

  	
   

  	
  $

  	
  82.95

  	
   

  	
  $

  	
  62.95

  	
   

  	
  $

  	
  140.95

  	
   

  	
  $

  	
  60.45

  	
   

  	
  $

  	
  61.45

  	
   

  	
  $

  	
  54.45

  	
   

  	
  $

  	
  80.95

  	
   

  
	
  20

  	
   

  	
  $

  	
  34.95

  	
   

  	
  $

  	
  48.95

  	
   

  	
  $

  	
  46.95

  	
   

  	
  $

  	
  123.95

  	
   

  	
  $

  	
  89.95

  	
   

  	
  $

  	
  136.95

  	
   

  	
  $

  	
  93.95

  	
   

  	
  $

  	
  170.95

  	
   

  	
  $

  	
  83.45

  	
   

  	
  $

  	
  83.45

  	
   

  	
  $

  	
  61.95

  	
   

  	
  $

  	
  87.95

  	
   

  
	
  25

  	
   

  	
  $

  	
  38.95

  	
   

  	
  $

  	
  50.95

  	
   

  	
  $

  	
  47.95

  	
   

  	
  $

  	
  124.95

  	
   

  	
  $

  	
  90.95

  	
   

  	
  $

  	
  154.95

  	
   

  	
  $

  	
  98.45

  	
   

  	
  $

  	
  172.95

  	
   

  	
  $

  	
  86.95

  	
   

  	
  $

  	
  86.95

  	
   

  	
  $

  	
  68.45

  	
   

  	
  $

  	
  88.45

  	
   

  
	
  30

  	
   

  	
  $

  	
  43.55

  	
   

  	
  $

  	
  51.95

  	
   

  	
  $

  	
  48.95

  	
   

  	
  $

  	
  125.95

  	
   

  	
  $

  	
  92.95

  	
   

  	
  $

  	
  174.95

  	
   

  	
  $

  	
  98.95

  	
   

  	
  $

  	
  174.95

  	
   

  	
  $

  	
  88.95

  	
   

  	
  $

  	
  88.95

  	
   

  	
  $

  	
  74.95

  	
   

  	
  $

  	
  88.95

  	
   

  
	
  50

  	
   

  	
  $

  	
  61.95

  	
   

  	
  $

  	
  103.95

  	
   

  	
  $

  	
  117.95

  	
   

  	
  $

  	
  365.95

  	
   

  	
  $

  	
  192.95

  	
   

  	
  $

  	
  240.95

  	
   

  	
  $

  	
  184.95

  	
   

  	
  $

  	
  378.45

  	
   

  	
  $

  	
  129.45

  	
   

  	
  $

  	
  199.45

  	
   

  	
  $

  	
  107.95

  	
   

  	
  $

  	
  241.95

  	
   

  
	
  70

  	
   

  	
  $

  	
  81.95

  	
   

  	
  $

  	
  143.95

  	
   

  	
  $

  	
  141.95

  	
   

  	
  $

  	
  468.95

  	
   

  	
  $

  	
  252.45

  	
   

  	
  $

  	
  319.95

  	
   

  	
  $

  	
  241.95

  	
   

  	
  $

  	
  488.95

  	
   

  	
  $

  	
  155.95

  	
   

  	
  $

  	
  258.95

  	
   

  	
  $

  	
  149.95

  	
   

  	
  $

  	
  319.95

  	
   

  
	
  90

  	
   

  	
  $

  	
  106.25

  	
   

  	
  $

  	
  186.95

  	
   

  	
  $

  	
  164.95

  	
   

  	
  $

  	
  556.95

  	
   

  	
  $

  	
  311.95

  	
   

  	
  $

  	
  398.45

  	
   

  	
  $

  	
  298.95

  	
   

  	
  $

  	
  603.95

  	
   

  	
  $

  	
  176.95

  	
   

  	
  $

  	
  313.45

  	
   

  	
  $

  	
  192.95

  	
   

  	
  $

  	
  398.95

  	
   

  
	
  110

  	
   

  	
  $

  	
  127.45

  	
   

  	
  $

  	
  228.95

  	
   

  	
  $

  	
  193.95

  	
   

  	
  $

  	
  632.95

  	
   

  	
  $

  	
  375.45

  	
   

  	
  $

  	
  476.95

  	
   

  	
  $

  	
  359.95

  	
   

  	
  $

  	
  725.45

  	
   

  	
  $

  	
  204.95

  	
   

  	
  $

  	
  372.95

  	
   

  	
  $

  	
  235.95

  	
   

  	
  $

  	
  476.95

  	
   

  
	
  130

  	
   

  	
  $

  	
  149.95

  	
   

  	
  $

  	
  268.95

  	
   

  	
  $

  	
  228.95

  	
   

  	
  $

  	
  714.95

  	
   

  	
  $

  	
  441.95

  	
   

  	
  $

  	
  555.95

  	
   

  	
  $

  	
  423.95

  	
   

  	
  $

  	
  854.95

  	
   

  	
  $

  	
  240.95

  	
   

  	
  $

  	
  437.95

  	
   

  	
  $

  	
  277.45

  	
   

  	
  $

  	
  555.95

  	
   

  
	
  150

  	
   

  	
  $

  	
  172.95

  	
   

  	
  $

  	
  308.95

  	
   

  	
  $

  	
  263.45

  	
   

  	
  $

  	
  799.95

  	
   

  	
  $

  	
  506.45

  	
   

  	
  $

  	
  635.45

  	
   

  	
  $

  	
  484.95

  	
   

  	
  $

  	
  983.95

  	
   

  	
  $

  	
  276.95

  	
   

  	
  $

  	
  502.95

  	
   

  	
  $

  	
  319.95

  	
   

  	
  $

  	
  635.95

  	
   

  

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

6

 

 

AMENDMENT
THREE

TO THE

AMENDED AND RESTATED AUTHORIZED SYMANTEC ELECTRONIC RESELLER

FOR SHOP SYMANTEC AGREEMENT

 

This Third Amendment to
The Amended and Restated Authorized Symantec Electronic Reseller for Shop
Symantec Agreement (the “Amendment Three”)
is made as of the Amendment Three Effective Date, as defined in Section 1
below, and shall serve to amend the Amended and Authorized Symantec Electronic
Reseller for Shop Symantec Agreement, with an Amended Date of July 1,
2003, by and between Symantec Corporation, Symantec Limited and Digital River, Inc.
(the “Agreement”).

 

RECITALS

 

A.           Symantec and Digital River
are parties to the Agreement, which provides, among other things, for Digital
River to resell
Symantec Products to end users through Symantec’s Storefront, in accordance
with the terms and conditions set forth in the Agreement.

 

B.             The parties have agreed to amend the Agreement as of
the Amendment Three Effective Date per the terms set forth herein.

 

NOW, THEREFORE, in
consideration of the foregoing, and of the mutual covenants and agreements
hereinafter set forth, Symantec and Digital River agree as follows:

 

1.               Capitalized terms used herein and not otherwise defined
below shall have the meanings set forth in the Agreement.

 

“Amendment Three Effective Date” shall mean March 31, 2004.

 

2.               Section 3(b)(xii)(a)(iv) is hereby amended
as follows:

 

“Digital River shall utilize a number of resources across the
organization to provide the Dedicated Team and the resources identified include
the following identified professionals:

 

*

 

3.               All other provisions of the Agreement, except as
modified by this Amendment Three, shall remain in full force and effect and are
hereby reaffirmed.

 

4.               This Amendment Three shall become effective only after
it has been signed by Digital River and has been accepted by Symantec at its
principal place of business, and its effective date shall be the date on which
it is signed by Symantec.

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

1

 

IN WITNESS WHEREOF, the
parties hereto have executed this Seventh Amendment on the date specified
below.

 

	
  SYMANTEC CORPORATION

  	
   

  	
  DIGITAL RIVER

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Signature:

  	
  /s/ Arthur F. Courville

  	
   

  	
  Signature:

  	
  /s/ Carter D. Hicks

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Printed Name:

  	
  Arthur F. Courville

  	
   

  	
  Printed Name:

  	
  Carter D. Hicks

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  Senior Vice President,
  General Counsel

  	
   

  	
  Title:

  	
  Chief Financial Officer

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  September 16, 2004

  	
   

  	
  Date:

  	
  August 20, 2004

  	
   

  
												

 

 

	
  SYMANTEC LIMITED

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Signature:

  	
  /s/ Arthur F. Courville

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Printed Name:

  	
  Arthur F. Courville

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  Director

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  September 16, 2004

  	
   

  	
   

  
							

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

2

 

 

AMENDMENT FOUR

TO THE

AMENDED AND RESTATED

AUTHORIZED SYMANTEC ELECTRONIC RESELLER

FOR SHOP SYMANTEC AGREEMENT

 

This
Fourth Amendment to The Amended and Restated Authorized Symantec Electronic
Reseller for Shop Symantec Agreement (the “Amendment
Four”) is made as of the Amendment Four Effective Date, as
defined in Section 1 below, and shall serve to amend the Amended and
Authorized Symantec Electronic Reseller for Shop Symantec Agreement, with an
Amended Date of July 1, 2003, by and between Symantec Corporation,
Symantec Limited and Digital River, Inc. (the “Agreement”).

 

RECITALS

 

A.  Symantec and
Digital River are parties to the Agreement, which provides, among other things,
for Digital River to resell Symantec Products to end users through Symantec’s
Storefront, in accordance with the terms and conditions set forth in the
Agreement.

 

B.  The parties have agreed to amend the
Agreement as of the Amendment Four Effective Date per the terms set forth
herein.

 

NOW, THEREFORE, in consideration of the foregoing,
and of the mutual covenants and agreements hereinafter set forth, Symantec and
Digital River agree as follows:

 

1.                                       Capitalized terms used herein and not
otherwise defined below shall have the meanings set forth in the Agreement.

 

2.                                       Notwithstanding the Effective Date, as
defined below: (a) the pricing set forth below in Paragraph 3, as it
relates to Consumer Symantec Product, will be effective as of April 1,
2004; (b) the pricing set forth below in Paragraph 3, as it relates to
Enterprise Symantec Product, will be effective as of July 1, 2004; and (c) the
pricing set forth below, as amended, in Paragraph 5, will be effective as of April 1,
2004.

 

3.               Section 11(c) is
hereby amended as follows:

 

c.  Payments
by Digital River to Symantec.

 

(i) Symantec Pricing to Digital River.  From time to time, Symantec shall provide
Digital River with price lists setting forth the undiscounted prices from
Symantec to Digital River for the Symantec Products (“List
Price(s)”).  The current
price lists for the Symantec Products as of the Amended Date is set forth as Exhibit A to this Agreement.  Symantec’s Revenue Accounting department and
E-commerce Marketing team will maintain and update the Symantec Products in
terms of both product lines offered, their SKUs listing and any pricing
changes, and forward this updated list to Digital River for the purpose of
calculating the price adjustment for the actual final price that Digital River
pays to Symantec, in accordance with the Partner Efficiency Sharing Model, as
indicated below.  Unless otherwise noted
and provided as separate lists in Exhibit A,
the List Price and the ERPs are the same.

 

The revised Partner Efficiency Sharing Model below
will not apply to any sales from the “Call Center,” “Symantec Consumer Security
Services,” “iStore,” and “Double-Byte”

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

1

 

Stores
– the Partner Efficiency Sharing Model in effect immediately prior to the
Amendment Four Effective Date will continue to apply to such sales.

 

The actual final price that Digital River pays
Symantec for each Symantec Product shall be based upon the Partner Efficiency
Sharing Model set forth below, which is determined based upon the volume of
sales made by Digital River.  The below
Partner Efficiency Sharing Model, except as noted in the immediately preceding
paragraph, applies worldwide (to all geographic regions), and will apply to all
Symantec Consumer Product sales effective April 4, 2004 and to all
Symantec Enterprise Product sales effective July 1, 2004 (the “New Sharing
Model Effective Dates”).  Starting from
the New Sharing Model Effective Dates, the calculation for the first two
monthly remittances from Digital River to Symantec of each quarter will be
based upon the previous established rate of * percent (*%).  At the end of each quarter, the Parties will
agree on an estimated “Revenue @ ERP” for the upcoming quarter, which shall be
no less than the prior quarter’s actual “Revenue @ ERP”.   After the conclusion of each quarter, a true
up against the actual “Revenue @ ERP shall be performed per the schedule set
forth below.  The amount due for consumer
Symantec Products will be determined as follows:  (i) the actual total dollar value of the
consumer Symantec Products sold for the quarter (which amount shall be derived
from the “penetration report” generated by Digital River) (the “Net Discounted Sales”) will be multiplied
by four (4) to annualize the amount, then (ii) locate that total
amount in the column “Revenue @ ERP” on the Partner Efficiency Sharing Model
below and (iii) find the applicable * indicated at such level of “Revenue
@ ERP” in the Partner Efficiency Sharing Model. The applicable percentage
discount will be applied to the Net Discounted Sales for such consumer Symantec
Products to determine the discount to the List Price that Digital River shall
pay Symantec for the Symantec Products. 
The Parties agree to communicate the actual amount due to Symantec on
the fourth day of the next quarter.

 

A finalized activity report will be sent to Symantec
on the tenth (10th) of each month. 
Digital River shall pay Symantec the amount due by no later than the
twentieth (20th) of each month. 
There are no other annual catch up adjustments or rebates based upon
other quarterly activity that will be applied in determining the final price
that Digital River shall pay Symantec for the Symantec Products.  Subject to the foregoing requirement,
Symantec reserves the right to from time to time increase or decrease its List
Prices to Digital River and the ERPs for the Symantec Products, which changes
shall be effected by Symantec’s delivery to Digital River of an updated price
list.  The Partner Efficiency Sharing
Model will be revisited by the Parties and may be adjusted by a mutually signed
amendment.

 

4.                                       The
“Partner Efficiency Sharing Model” in the Agreement, Section 11(c),  is hereby deleted in its entirety and
replaced with the following Partner Efficiency Sharing Model:

 

Partner Efficiency-Sharing Model.

 

*

*

 

	
  *

  	
   

  	
  *%

  
	
  *

  	
   

  	
   

  
	
  *

  	
   

  	
  *%

  

 

*

*

 

5.                                       The
following provision, which is the fourth provision from the end of Section 3(b)(xii)(a)(iv),
and which was added to the Agreement pursuant to Amendment One, is hereby
amended as follows:

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

2

 

Each
Dedicated Team Member shall be available at a special discounted Consulting
Rate of * Dollars ($*) per hour for a specific number of hours each month.  The number of hours available at the special
discounted Consulting Rate is calculated * in that same month, Symantec shall
pay the regular Consulting Rate per hour for the services of that Dedicated
Team Member.

 

5.               All other provisions of the Agreement, except as
modified by this Amendment Four, shall remain in full force and effect and are
hereby reaffirmed.

 

6.               This Amendment Four
shall become effective only after it has been signed by Digital River and has
been accepted by Symantec at its principal place of business, and its effective
date shall be the date on which it is signed by Symantec.

 

IN WITNESS WHEREOF, the
parties hereto have executed this Seventh Amendment on the date specified
below.

 

	
  SYMANTEC
  CORPORATION

  	
   

  	
  DIGITAL RIVER

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Signature:

  	
  /s/
  Art Courville

  	
   

  	
  Signature:

  	
  /s/
  Carter D. Hicks

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Printed Name:

  	
  Art Courville

  	
   

  	
  Printed Name:

  	
  Carter D. Hicks

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  Sr. VP, General Counsel

  	
   

  	
  Title:

  	
  Chief Financial Officer

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  October 1, 2004

  	
   

  	
  Date:

  	
  September 22, 2004

  	
   

  
												

 

 

	
  SYMANTEC LIMITED

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Signature:

  	
  /s/
  Art Courville

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Printed Name:

  	
  Art Courville

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  Sr. VP, General Counsel

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  October 1, 2004

  	
   

  	
   

  
							

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

3

 

 

AMENDMENT
FIVE

TO THE

AMENDED AND RESTATED AUTHORIZED SYMANTEC ELECTRONIC RESELLER

FOR SHOP SYMANTEC AGREEMENT

 

This Fifth Amendment to
The Amended and Restated Authorized Symantec Electronic Reseller for Shop
Symantec Agreement (the “Amendment Five”)
is made as of the Amendment Five Effective Date, as defined in Section 1
below, and shall serve to amend the Amended and Authorized Symantec Electronic
Reseller for Shop Symantec Agreement, with an Amended Date of July 1,
2003, by and between Symantec Corporation, Symantec Limited and Digital River, Inc.
(the “Agreement”).

 

RECITALS

 

A.           Symantec and Digital River
are parties to the Agreement, which provides, among other things, for Digital
River to resell Symantec Products to end users through Symantec’s Storefront,
in accordance with the terms and conditions set forth in the Agreement.

 

B.             The parties have agreed to amend the Agreement as of
the Amendment Five Effective Date per the terms set forth herein.

 

NOW, THEREFORE, in
consideration of the foregoing, and of the mutual covenants and agreements
hereinafter set forth, Symantec and Digital River agree as follows:

 

1.               Capitalized
terms used herein and not otherwise defined below shall have the meanings set
forth in the Agreement.  The Amendment
Five Effective Date is September 15, 2004; provided that the Effective
Date of Section 11(g) (as added below) will be June 8, 2004.

 

2.               Section 11(g) ”Returned
Products” is hereby amended to include the following at the beginning of the
section:

 

Symantec’s return policy, which may be
revised in Symantec’s sole discretion, is that Symantec will provide a full
refund, which includes a refund of taxes, shipping and handling, for any
product refund.  As a result, Digital
River will include such taxes, shipping and handling, if applicable, in its
refunds for product returns and Symantec will credit Digital River:  (a) the exact amounts verified as paid
for the Symantec Product(s) as well as the associated shipping and handling in
question; (b) for all confirmed authentic Symantec Product(s); (c) which
Symantec Product(s) was verified as purchased on the store.  Symantec’s policy regarding Symantec Product
returned more than sixty (60) days from its purchase is attached hereto and
made a part of the Agreement as Exhibit W. Digital River will invoice
Symantec separately, on a quarterly basis, for the shipping and handling
referenced above.

 

3.               Section 7 “Digital
River’s Trademarks, Trade Names, and Copyrights,” is hereby amended to include
the following language at the end of the section:

 

Notwithstanding anything to the contrary in Section 5(b),
Digital River authorizes Symantec to use Digital River’s trademarks and logos
on certain Symantec Sub-sites in various jurisdictions in order to notify
Symantec’s customers that Digital River hosts certain Symantec Sub-sites, and

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

1

 

that Digital River provides e-commerce services
to Symantec.  Digital River will include
the following language on the Taiwan, Hong Kong (in traditional Chinese),
Korean, APAC (in English)  Sub-sites and
other sub-sites as required as directed by Symantec:

 

Welcome to Authorized
Symantec Store!  This website and
e-commerce services are provided by Digital River, a Symantec Authorized
E-Commerce Reseller.  In this website,
you can purchase world leading “Norton” brand products to protect your
computer.

 

The above-referenced language will be placed
in the navigation bar on the left side. 
Symantec may change any aspect of the above-referenced language (content,
location, appearance, or other) in its sole discretion.  Digital River will not alter the
above-referenced language in any manner without prior written permission from
Symantec.

 

4.               All other provisions of the Agreement, except as
modified by this Amendment Five, shall remain in full force and effect and are
hereby reaffirmed.

 

5.               This Amendment Five shall become
effective only after it has been signed by Digital River and has been accepted by
Symantec at its principal place of business.

 

IN WITNESS WHEREOF, the
parties hereto have executed this Seventh Amendment on the date specified
below.

 

	
  SYMANTEC CORPORATION

  	
   

  	
  DIGITAL RIVER

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Signature:

  	
  /s/ Terry Sullivan

  	
   

  	
  Signature:

  	
  /s/ Carter D. Hicks

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Printed Name:

  	
  Terry Sullivan

  	
   

  	
  Printed Name:

  	
  Carter D. Hicks

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  VP Global Online Sales

  	
   

  	
  Title:

  	
  Chief Financial Officer

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  September 27, 2004

  	
   

  	
  Date:

  	
  September 21, 2004

  	
   

  
												

 

 

	
  SYMANTEC LIMITED

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Signature:

  	
  /s/ Arthur F. Courville

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Printed Name:

  	
  Arthur F. Courville

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  Director

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  October 7, 2004

  	
   

  	
   

  
							

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

2

 

Exhibit W

 

Symantec
Policy:

Refunds Requested More than Sixty Days from Purchase

 

1.               Refunds Requested More than Sixty Days from Purchase.

 

a.                              Policy. 
Symantec’s policy is to refuse refunds when a refund is requested more
than sixty (60) days from purchase. 
Nonetheless, Symantec understands that exceptions should be considered
in some circumstances.  Digital River must
always initially deny refund requests that are made after sixty (60) days of
purchase; however, in the event of customer escalation, exceptions can be made
for the following reasons:

 

i.            Processing error by Digital River;

 

ii.         Faxed
LOD “not received” by Digital River;

 

iii.      Duplicate
order with Digital River (Purchases made with other resellers do not qualify);

 

iv.     Other
Symantec Support Partner Recovery Case involving a Digital River order.

 

b.                             Other Exceptions. 
Other exceptions will be considered upon request, as necessary.  Requests must be communicated to the Digital
River Symantec Account Liaison, who will request further approvals from
Symantec’s Global Online Sales Customer Support Manager.

 

c.                              Refunds Requested More than Ninety Days
from Purchase.  Refunds requested more than ninety (90) days
from purchase are not to be processed without prior approvals from Symantec’s
Global Online Sales Customer Support Manager.

 

2.               SMB/License/Maintenance/Appliance Refund Requests.

 

a.                              Policy. 
Symantec’s policy is to refuse refunds when a refund is requested
returned more than sixty (60) days from purchase.  Nonetheless, Symantec understands that
exceptions should be considered in some circumstances.  Digital River must always initially deny
SMB/License/Maintenance/Appliance refund requests that are made after sixty
(60) days of purchase; however, in the event of customer escalation, exceptions
can be made for the following reasons:

 

(1)     Processing error by Digital River,
including customer not being told during phone order that the order is
non-refundable;

 

(2)     Customer ordered wrong product, and
wishes to get refund and reorder the correct product;

 

(3)     Duplicate order with Digital River
(Purchases made with other resellers do not qualify);

 

(4)     Other Symantec Support Partner Recovery
Case involving a Digital River order.

 

3.               Installation Hard/Soft Count Reset Requests. 
Digital River is to approve and process all Hard/Soft Count Reset
requests made by customers until further instruction from Symantec.  Digital River Agents are to notify the Digital
River Symantec Account Liaison with customer information if an account is
suspect to abuse - more than three (3) reset requests will be considered
by DR as suspected abuse.  The Digital
River Symantec Account Liaison will provide suspected abuse cases and reset
statistics to Symantec’s Global Online Sales Customer Support Manager.

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

3

 

 

AMENDMENT SIX

TO THE AMENDED AND RESTATED

AUTHORIZED SYMANTEC ELECTRONIC
RESELLER

FOR SHOP SYMANTEC AGREEMENT

 

This
Sixth Amendment to The Amended and Restated Authorized Symantec Electronic
Reseller for Shop Symantec Agreement (the “Amendment
Six”) is made as of the Amendment Six Effective Date, as defined
in Section 1 below, and shall serve to amend the Amended and Authorized
Symantec Electronic Reseller for Shop Symantec Agreement, with an Amended Date
of July 1, 2003, by and between Symantec Corporation, Symantec Limited and
Digital River, Inc. (the “Agreement”).

 

RECITALS

 

A.           Symantec
and Digital River are parties to the Agreement, which provides, among other
things, for Digital River to resell Symantec Products to end users through
Symantec’s Storefront, in accordance with the terms and conditions set forth in
the Agreement.

 

B.             Symantec and Digital River desire that
certain Sites as contemplated under the Agreement be implemented and or hosted
on the element 5 Platform (as defined below), under the terms and conditions of
the Agreement.  The parties have agreed
to amend the Agreement as of the Amendment Six Effective Date per the terms set
forth herein.

 

NOW, THEREFORE, in consideration of the foregoing,
and of the mutual covenants and agreements hereinafter set forth, Symantec and
Digital River agree as follows:

 

1.               Capitalized terms used herein and not
otherwise defined below shall have the meanings set forth in the Agreement.

 

2.               The Agreement is hereby amended to
incorporate the following defined terms, as well as their definitions, from
Statement of Work #1 by and between Symantec and Digital River: (a) ”Digital
River Core Technology;” (b) ”EE System;” (c) ”The Digital River
Application;” and (d) ”Atlantic (e-Commerce) Platform.”  The Agreement is also hereby amended to
include the following defined term:  “Virus Alert Tool,” which means a
Symantec created proprietary alert that provides Users with real time
information on current Internet security threats.

 

3.               Section 3 “Obligations of Digital
River” is hereby amended to include the following at the end of the section:

 

The technologies and
platforms used by Digital River to perform its obligations under this
Agreement, including but not limited to the Digital River Core Technology, EE
System, The Digital River Application, and the Atlantic (e-Commerce) Platform,
may include, as necessary, in all respects, those technologies and platforms
obtained by Digital River through its acquisition of element 5, Inc., (the
“element 5 Platform”) and the use of all such previous element 5 technologies
and/or platforms by Symantec will be governed by this Agreement.  Notwithstanding the foregoing, the parties
agree that Symantec’s use of the element 5 Platform will be limited solely to
Symantec providing the Symantec Virus Alert Tool to certain of its customers and/or
partners.  Digital River acknowledges and
agrees that any content provided through the Symantec Virus Alert Tool (the “VAT
Content”) via the element 5 Platform must be digitally signed prior to the
provision of such VAT Content to any Symantec customers and/or partners.  It is Symantec’s responsibility to ensure
that all VAT Content is digitally signed by 

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

1

 

Symantec prior to its
being sent to Digital River.  If Digital
River receives VAT Content that is not digitally signed, then it will return
such content to Symantec and inform Symantec that it was not digitally signed.

 

4.               Exhibit F, section 1 (a) of the Agreement is
hereby amended to read as follows:

 

a.               Minimum Up Time. 
Digital River shall eliminate any Downtime (as defined in Section 1(b) of
this Exhibit) or intermittent order processing issues within its control, and
shall provide a minimum of:

i.                  * percent (*%)  Up Time each month on the Atlantic
(e-Commerce) Platform.

ii.               * percent (*%)  Up Time each month on the element 5 Platform.

 

These Up Times include scheduled routine maintenance
each month for all server-based services.

 

SOLEY WITH REGARD TO THE ELEMENT 5 PLATFORM, EXCEPT
AS SET FORTH ABOVE IN SECTION 1(A) OF THIS EXHIBIT F, DIGITAL
RIVER MAKES NO WARRANTIES OR REPRESENTATIONS AS TO PERFORMANCE OF THE ELEMENT 5
PLATFORM OR AS TO SERVICE TO SYMANTEC OR ANY OTHER PERSON.  TO THE EXTENT PERMITTED BY APPLICABLE LAW,
ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXCLUDED.

 

Digital River and Symantec acknowledge and agree
that the above disclaimer will only remain in effect for twelve (12) months
following the Amendment Six Effective Date. 
Nothing herein will be deemed a disclaimer of the applicability of the
security requirements in Exhibit H to the Agreement (the “Security
Requirements”); provided that the Security Requirements will not apply to
Symantec’s limited use of the element 5 Platform as described above.

 

5.               Exhibit F, section 1 (c) of the Agreement is
hereby amended to read as follows:

 

Payments by Digital River for Failure to Maintain
Minimum Up Time.  In any month in which Digital River fails to
maintain Up Time of * percent (*%) on the Atlantic Platform or * percent (*%)
on the element 5 Platform, then Digital River shall pay to Symantec an amount
as liquidated damages (and not as a penalty) equal to the average amount
remitted to Symantec for net sales during the same time periods (i.e., day of
the week, time of the day, duration of outage) in the four weeks prior to the
Downtime.

 

6.               Symantec and Digital River acknowledge and reaffirm
that the hosting and implementation of any additional Sites on the element 5
Platform shall be subject to and shall follow any procedures set forth in the
Agreement with respect to Site Initiation, including but not limited to Section 3(b)(xii)
and Exhibit M.

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

2

 

7.               All other provisions of the Agreement, except
as modified by this Amendment Six, shall remain in full force and effect and
are hereby reaffirmed.

 

8.               This Amendment Six is considered effective as
of December 1, 2004 (the “Amendment Six Effective Date”).

 

IN
WITNESS WHEREOF, the parties hereto have executed this Sixth Amendment on the
date specified below.

 

	
  SYMANTEC CORPORATION

  	
   

  	
  DIGITAL RIVER

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Signature:

  	
  /s/ Art Courville

  	
   

  	
  Signature:

  	
  /s/ Carter D. Hicks

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Printed Name:

  	
  Art Courville

  	
   

  	
  Printed Name:

  	
  Carter D. Hicks

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  Senior Vice President,
  General Counsel

  	
   

  	
  Title:

  	
  Chief Financial Officer

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  March 30, 2005

  	
   

  	
  Date:

  	
  March 29, 2005

  	
   

  
												

 

 

	
  SYMANTEC LIMITED

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Signature:

  	
  /s/ Art Courville

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Printed Name:

  	
  Art Courville

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  Senior Vice President,
  General Counsel

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  March 30, 2005

  	
   

  	
   

  
							

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

3

 

 

AMENDMENT SEVEN

TO THE
AMENDED AND RESTATED

AUTHORIZED
SYMANTEC ELECTRONIC RESELLER

FOR SHOP
SYMANTEC AGREEMENT

 

This Seventh Amendment to
The Amended and Restated Authorized Symantec Electronic Reseller for Shop
Symantec Agreement (the “Amendment Seven”)
is made as of the Amendment Seven Effective Date, as defined below, and shall
serve to amend the Amended and Authorized Symantec Electronic Reseller for Shop
Symantec Agreement, with an Amended Date of July 1, 2003, by and between
Symantec Corporation, Symantec Limited and Digital River, Inc. (the “Agreement”).

 

RECITALS

 

A.           Symantec
and Digital River are parties to the Agreement, which provides, among other
things, for Digital River to resell Symantec Products to end users through
Symantec’s Storefront, in accordance with the terms and conditions set forth in
the Agreement.

 

B.             Symantec and Digital River mutually desire
that Digital River perform additional obligations as described in, and in
accordance with, this Amendment.

 

C.             Digital River has entered into one or more
agreements with certain companies (including by way of example, but not
limitation, Google and Overture) (collectively the “Providers”); that provide keyword search based advertising
(the “Paid Search Services”) and

 

NOW, THEREFORE, in
consideration of the foregoing, and of the mutual covenants and agreements
hereinafter set forth, Symantec and Digital River agree as follows:

 

1.               Capitalized terms
used herein and not otherwise defined below shall have the meanings set forth
in the Agreement.

 

2.               Section 3 “Obligations of Digital River”
is hereby amended to include the following at the end of the section:

 

Placement of Advertising with Providers

 

a.               General.  Digital River has entered into
agreements the Providers, pursuant to which Digital River will purchase the
Paid Search Services.  Digital River will
use the Paid Search Services to promote the distribution of Consumer Symantec
Products, in return for which Symantec will pay Digital River the Management
Fee, as defined below in Section ”b,” “Payments.”  Symantec acknowledges and agrees that the
Providers are authorized to make use of any and all materials provided by
Symantec for such purposes, or by Digital River at Symantec’s written request,
in connection with the Paid Search Services. 
Symantec will have reasonable operational control of the Paid Search
Services, and Digital River will provide such services to Symantec at Symantec’s
direction.

 

b.              Paid Search Campaigns.  “Paid Search Campaign,” or “Campaign,” means a discrete marketing
effort focused on a specific market segment with the goal of increasing
sales of Consumer Symantec Products

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

1

 

from
that segment.  The following parameters
will apply to each Campaign on a per Campaign basis (each individually a “Campaign Parameter” and collectively the “Campaign Parameters”).  Symantec must provide its written approval,
if applicable, of a Campaign Parameter for each separate Campaign prior to the
commencement of that Campaign.  For the
avoidance of doubt, the approval of a Campaign Parameter for one Campaign does
not translate to approval for that Campaign Parameter for any subsequent
Campaigns.  The Campaign Parameters are
as follows:

 

i.                  Keyword
Bid Pricing: Digital River may make changes to keyword bid pricing without
Symantec’s prior approval.

ii.               Landing
Pages:  Digital River will create,
and Symantec will pre-approve in writing, several landing pages.  Digital River will be free to select from
among the pre-approved landing pages in their sole discretion.

iii.            Keywords:  Symantec will pre-approve, in writing, a list
of keywords per campaign, and Digital River will be free to select from among
that list, in their sole discretion.

iv.           Search
Engines:  Symantec will pre-approve,
in writing, a list of search engines, and Digital River will be free to select
from among that list in their sole discretion.

v.              Advertising
Copy:  Symantec will pre-approve, in
writing, several different sets of advertising copy, and Digital River will be
free to select from among those sets in their sole discretion.

vi.           Landing
Page URLs:  Symantec has
registered all necessary URLs for the landing pages associated with the
Paid Search Services, and Digital River may select which specific URL to
utilize.

vii.        Paid
Search Campaign Commencement and Completion Dates:  Symantec and Digital River will mutually
agree, in writing, on a Campaign calendar for the next calendar month, which
calendar will include the commencement and completion dates for each Campaign
scheduled for that month.

 

To
clarify: other that as expressly set forth above, Symantec must approve, in
writing, any and all customer-facing efforts or materials of any kind prior to
their implementation.

 

c.               Payments.  As payment for the Paid Search Services,
Symantec shall pay Digital River a management fee in an amount equal to * percent
(*%) of the Net Revenue for all purchases of Consumer Symantec Products – and
not for any purchases of third party product sold together with the Consumer
Symantec Product as a bundle – through the Storefront, which purchases are
directly traceable to end users who click through to the Storefront as a direct
result of the Paid Search Services, and not as a result of any other web site
or method (the “Management Fee”).  Symantec will pay the Management Fee to
Digital River in addition to the margin paid by Symantec to Digital River
pursuant to the Partner Efficiency Model in the Agreement.  Symantec’s paying of the Management Fee to
Digital River, including Digital River’s reporting and true-up obligations,
will be identical to the manner – which is fully described in the Agreement –
in which Symantec pays Digital River amounts due Digital River under the
Partner Efficiency Model.  For the
avoidance of doubt, other than the Management Fee, and the margin paid
according to the Partner Efficiency Model, Symantec will * as a result of its
use of the Paid Search Services.

 

d.              Territory.  The Territory for the Paid Search Services
will be worldwide.

 

e.               Reporting.  Digital River will make reports regarding the
Paid Search Services available to Symantec on a weekly and monthly basis (the “Paid Search Reports”).  The Paid Search Reports will contain: (i) costs;
(ii) sales revenue; (iii) return on investment; and (iv) percentage
of the global spend.  The Paid Search
Reports will be broken down by the following regions: (i) North America,
which will be further broken down into the United States and Canada; (ii) EMEA,
which will be further broken down into the UK, France, Germany, Italy, the
Netherlands, and Switzerland; (iii) Other EMEA; APAC; (iv) Japan; and
(v) Latin America.

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

2

 

f.                 Termination.  Either party may, by providing the other
party with prior thirty (30) days written notice of termination, terminate the
Paid Search Services.  Any such
termination shall not affect the parties’ rights and obligations with respect to the Paid Search Services used prior to
such termination.

 

3.               All other provisions of the Agreement, except as modified by
this Amendment Seven, shall remain in full force and effect and are hereby
reaffirmed.

 

4.               This Amendment Seven is effective February 26, 2005 (the “Amendment Seven Effective Date”).

 

IN WITNESS WHEREOF, the
parties hereto have executed this Sixth Amendment on the date specified below.

 

	
  SYMANTEC
  CORPORATION

  	
   

  	
  DIGITAL RIVER

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Signature:

  	
  /s/
  Arthur F. Courville

  	
   

  	
  Signature:

  	
  /s/
  Carter D. Hicks

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Printed Name:

  	
  Arthur F. Courville

  	
   

  	
  Printed Name:

  	
  Carter D. Hicks

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Title: 

  	
  Senior Vice President and
  General Counsel

  	
   

  	
  Title:

  	
  Chief Financial Officer

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  April 14, 2005

  	
   

  	
  Date:

  	
  April 5, 2005

  	
   

  
												

 

 

	
  SYMANTEC LIMITED

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Signature:

  	
  /s/
  Arthur F. Courville

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Printed Name:

  	
  Arthur F. Courville

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  Director

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  April 14, 2005

  	
   

  	
   

  
							

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

3

 

 

AMENDMENT EIGHT

TO THE
AMENDED AND RESTATED

AUTHORIZED
SYMANTEC ELECTRONIC RESELLER

FOR SHOP
SYMANTEC AGREEMENT

 

This
Ninth Amendment to The Amended and Restated Authorized Symantec Electronic
Reseller for Shop Symantec Agreement (the “Amendment
Eight”) is made as of the Amendment Eight Effective Date, as
defined below, and shall serve to amend the Amended and Authorized Symantec
Electronic Reseller for Shop Symantec Agreement, with an Amended Date of July 1,
2003, by and between Symantec Corporation, Symantec Limited and Digital River, Inc.
(the “Agreement”).

 

RECITALS

 

A.           Symantec
and Digital River are parties to the Agreement, which provides, among other
things, for Digital River to resell Symantec Products to End Users through
Symantec’s Storefront, in accordance with the terms and conditions set forth in
the Agreement.

 

B.             The parties have agreed to amend the
Agreement as of the Amendment Eight Effective Date per the terms set forth
herein.

 

NOW,
THEREFORE, in consideration of the foregoing, and of the mutual covenants and
agreements hereinafter set forth, Symantec and Digital River agree as follows:

 

1.               Capitalized terms used herein and not
otherwise defined below shall have the meanings set forth in the Agreement.

 

2.               Exhibit E “PAYMENT OPTIONS” is hereby
amended to include both PayPal and End User purchase Orders as a method of
payment.   As a result, Section 3 of
Exhibit E is amended to read, in its entirety, as follows:

 

3.               Other Payment Options.

 

a.               Subject to the provisions of this Subsection,
Digital River shall establish and maintain a payment system to be provided by
PayPal, Inc., or its affiliates (“PayPal”).  The terms and conditions of any agreement
between Digital River and PayPal shall be as may be agreed upon by Digital
River in its sole discretion.  Subject to
Section 3(e) below, any terms and conditions in the Agreement
regarding Digital River’s provision of Credit Cards and/or Direct Debit Cards
will also apply to Digital River’s provision of a PayPal payment system.

 

b.              Digital River shall use commercially
reasonable efforts to establish and maintain a payment system consisting of End
User purchase orders which shall contain such terms and conditions as are
satisfactory to Digital River in its sole discretion and which are processed in
a manner that is satisfactory to Digital River in its sole discretion; provided
that neither such terms and conditions nor such process affect, in any fashion,
Digital River’s obligation to pay Symantec the amounts due under the Agreement.

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

1

 

c.               Subject to the provisions of this Subsection,
Digital River shall establish and maintain a payment system to be provided by
Western Union, or its affiliates (“Western
Union”).  The terms and conditions of any agreement
between Digital River and Western Union shall be as may be agreed upon by
Digital River in its sole discretion. 
Subject to Section 3(e) below, any terms and conditions in the
Agreement regarding Digital River’s provision of Credit Cards and/or Direct
Debit Cards will also apply to Digital River’s provision of a Western Union
payment system.

 

d.              The Parties agree that in the future, subject
to adding the appropriate details by a mutually signed amendment, Digital River
shall have a system for online banking purchases as an option for payment by
End Users, along with other new concepts in payment options.

 

e.               If, through its provision of the PayPal or
Western Union payment systems, DR becomes aware of a commercially reasonable
basis for terminating such payment systems – such as, for example, offering
such payment systems is no longer technically feasible, or PayPal or Western
Union increase the rates to DR for its use of such payment systems – then DR
will provide Symantec with thirty (30) days written notice of its intention to
terminate the affected payment system. 
Such notice will include a description, in reasonable detail, of the
commercially reasonable basis for DR’s proposed termination.  If Symantec and DR cannot mutually agree on
how to address this commercially reasonable basis for termination within thirty
(30) days of Symantec’s receipt of such notice, then DR will be free to
terminate the affected payment system.

 

f.                 For the avoidance of doubt, nothing in
subparagraph (e) shall prohibit DR from terminating its PayPal contract or
Western Union payment contract based upon a material breach of the applicable
underlying contract with DR by (as applicable) PayPal or Western Union.  Moreover, DR shall have no liability if,
through no breach by DR, either PayPal or Western Union cancels its contract
with DR or otherwise ceases to provide services to DR.  In the event of such occurrence, DR shall
give prompt notice to Symantec of the facts and circumstances related to the
applicable service interruption.

 

3.               All other provisions of the Agreement, except
as modified by this Amendment Eight, shall remain in full force and effect and
are hereby reaffirmed.

 

4.               This Amendment Eight shall
become effective only after it has been signed by Digital River and has been
accepted by Symantec at its principal place of business (the “Amendment Eight
Effective Date”).

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

2

 

IN
WITNESS WHEREOF, the parties hereto have executed this Amendment Eight on the
date specified below.

 

	
  SYMANTEC CORPORATION

  	
   

  	
  DIGITAL RIVER

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Signature:

  	
  /s/ Arthur F. Courville

  	
   

  	
  Signature:

  	
  /s/ Carter D. Hicks

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Printed Name:

  	
  Arthur F. Courville

  	
   

  	
  Printed Name:

  	
  Carter D. Hicks

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  SVP and General Counsel

  	
   

  	
  Title:

  	
  Chief Financial Officer

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  April 1, 2005

  	
   

  	
  Date:

  	
  April 1, 2005

  	
   

  
												

 

 

	
  SYMANTEC LIMITED

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Signature:

  	
  /s/
  Arthur F. Courville

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Printed Name:

  	
  Arthur F. Courville

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  Director

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  April 1, 2005

  	
   

  	
   

  
							

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

3

 

 

AMENDMENT NINE

TO THE AMENDED AND RESTATED

AUTHORIZED SYMANTEC ELECTRONIC
RESELLER

FOR SHOP SYMANTEC AGREEMENT

 

This Ninth Amendment to
The Amended and Restated Authorized Symantec Electronic Reseller for Shop
Symantec Agreement (the “Amendment Nine”)
is made as of the Amendment Nine Effective Date, as defined in below, and shall
serve to amend the Amended and Authorized Symantec Electronic Reseller for Shop
Symantec Agreement, with an Amended Date of July 1, 2003, by and between
Symantec Corporation, Symantec Limited and Digital River, Inc. (the “Agreement”).

 

RECITALS

 

A.           Symantec and Digital River are parties to the Agreement,
which provides, among other things, for Digital River to resell Symantec
Products to end users through Symantec’s Storefront, in accordance with the
terms and conditions set forth in the Agreement.

 

B.             Symantec and Digital River have agreed to
amend the Agreement as of the Amendment Nine Effective Date per the terms set
forth herein.

 

NOW, THEREFORE, in consideration of the foregoing,
and of the mutual covenants and agreements hereinafter set forth,
Symantec and Digital River agree as follows:

 

1.               Capitalized terms used herein and not
otherwise defined below shall have the meanings set forth in the Agreement.

 

2.               Exhibit O of the Agreement is hereby
amended to replace the UPS Shipping Charges solely for items weighing one (1),
two (2), three (3), four (4) or five (5) pounds with those UPS
Shipping Charges attached hereto as Exhibit O-1.

 

3.               All other provisions of the Agreement, except
as modified by this Amendment Nine, shall remain in full force and effect and
are hereby reaffirmed.  The terms and
conditions set forth in the Agreement, which are not specifically modified by
this Amendment Nine, remain in full force and effect.  The failure of either party to enforce at any
time or for any period of time any provision of the Agreement or the Amendment
Nine shall not be construed as a waiver of such provision or of the right of
such party thereafter to enforce such provision.  In the event of any conflict between the
meaning of the terms and conditions of the Agreement and this Amendment Nine,
the terms and conditions set forth in Amendment Nine shall govern.

 

4.               This Amendment Nine
shall become effective only after it has been signed by Digital River and has
been accepted by Symantec at its principal place of business (the “Amendment Nine Effective Date”).

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

1

 

IN WITNESS WHEREOF, the
parties hereto have executed this Ninth Amendment on the date specified below.

 

	
  SYMANTEC
  CORPORATION

  	
   

  	
  DIGITAL RIVER,
  INC.

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Signature:

  	
  /s/
  Arthur F. Courville

  	
   

  	
  Signature:

  	
  /s/
  Carter D. Hicks

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Printed Name:

  	
  Arthur F. Courville

  	
   

  	
  Printed Name:

  	
  Carter D. Hicks

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  Senior Vice President & General Counsel

  	
   

  	
  Title:

  	
  Chief Financial Officer

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  March 15, 2005

  	
   

  	
  Date:

  	
  February 19, 2005

  	
   

  
												

 

 

	
  SYMANTEC LIMITED

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Signature:

  	
  /s/
  Arthur F. Courville

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Printed Name:

  	
  Arthur F. Courville

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  Director

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  March 15, 2005

  	
   

  	
   

  
							

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

2

 

EXHIBIT O-1

 

	
  UPS
  Ground

  	
   

  	
  Lower 48

  
	
  Weight
  LB

  	
   

  	
  New 2005

  Rate

  
	
  1

  	
   

  	
  $

  	
  7.65

  
	
  2

  	
   

  	
  $

  	
  8.25

  
	
  3

  	
   

  	
  $

  	
  8.85

  
	
  4

  	
   

  	
  $

  	
  9.10

  
	
  5

  	
   

  	
  $

  	
  9.35

  

 

	
  USPS
  PRIORITY

  MAIL

  	
   

  	
  Lower 48

  
	
  Weight
  LB

  	
   

  	
  New 2005

  Rate

  
	
  1

  	
   

  	
  $

  	
  6.95

  
	
  2

  	
   

  	
  $

  	
  7.95

  
	
  3

  	
   

  	
  $

  	
  9.95

  
	
  4

  	
   

  	
  $

  	
  11.75

  
	
  5

  	
   

  	
  $

  	
  11.95

  

 

	
  USPS
  PRIORITY

  MAIL

  	
   

  	
  Alaska&

  Hawaii

  
	
  Weight
  LB

  	
   

  	
  New 2005

  Rate

  
	
  1

  	
   

  	
  $

  	
  6.95

  
	
  2

  	
   

  	
  $

  	
  8.45

  
	
  3

  	
   

  	
  $

  	
  11.25

  
	
  4

  	
   

  	
  $

  	
  13.10

  
	
  5

  	
   

  	
  $

  	
  14.95

  

 

	
  Purolator (Canada Only)

  
	
  Weight
  LB

  	
   

  	
  New 2005

  Rate

  
	
  1

  	
   

  	
  $

  	
  16.10

  
	
  2

  	
   

  	
  $

  	
  16.50

  
	
  3

  	
   

  	
  $

  	
  18.50

  
	
  4

  	
   

  	
  $

  	
  20.50

  
	
  5

  	
   

  	
  $

  	
  22.50

  

 

	
  UPS
  2nd Day

  	
   

  	
  Lower 48

  
	
  Weight
  LB

  	
   

  	
  New 2005

  Rate

  
	
  1

  	
   

  	
  $

  	
  12.45

  
	
  2

  	
   

  	
  $

  	
  13.50

  
	
  3

  	
   

  	
  $

  	
  14.70

  
	
  4

  	
   

  	
  $

  	
  15.95

  
	
  5

  	
   

  	
  $

  	
  17.30

  

 

	
  UPS
  2nd Day

  	
   

  	
  Alaska&

  Hawaii

  
	
  Weight
  LB

  	
   

  	
  New 2005

  Rate

  
	
  1

  	
   

  	
  $

  	
  17.65

  
	
  2

  	
   

  	
  $

  	
  19.20

  
	
  3

  	
   

  	
  $

  	
  20.65

  
	
  4

  	
   

  	
  $

  	
  22.10

  
	
  5

  	
   

  	
  $

  	
  23.85

  

 

	
  UPS
  2nd Day

  	
   

  	
  Puerto

  Rico

  
	
  Weight
  LB

  	
   

  	
  New 2005

  Rate

  
	
  1

  	
   

  	
  $

  	
  17.95

  
	
  2

  	
   

  	
  $

  	
  19.55

  
	
  3

  	
   

  	
  $

  	
  21.00

  
	
  4

  	
   

  	
  $

  	
  22.55

  
	
  5

  	
   

  	
  $

  	
  24.35

  

 

	
  UPS
  OVERNIGHT

  	
   

  	
  Lower 48

  
	
  Weight
  LB

  	
   

  	
  New 2005

  Rate

  
	
  1

  	
   

  	
  $

  	
  15.10

  
	
  2

  	
   

  	
  $

  	
  16.10

  
	
  3

  	
   

  	
  $

  	
  18.05

  
	
  4

  	
   

  	
  $

  	
  18.95

  
	
  5

  	
   

  	
  $

  	
  19.95

  

 

	
  UPS
  OVERNIGHT

  	
   

  	
  Alaska&

  Hawaii

  
	
  Weight
  LB

  	
   

  	
  New 2005

  Rate

  
	
  1

  	
   

  	
  $

  	
  23.20

  
	
  2

  	
   

  	
  $

  	
  25.45

  
	
  3

  	
   

  	
  $

  	
  27.60

  
	
  4

  	
   

  	
  $

  	
  29.70

  
	
  5

  	
   

  	
  $

  	
  31.65

  

 

	
  UPS

  INTERNATIONAL

  	
   

  	
  CANADA

  
	
  Weight
  LB

  	
   

  	
  New 2005

  Rate

  
	
  1

  	
   

  	
  $

  	
  21.95

  
	
  2

  	
   

  	
  $

  	
  22.95

  
	
  3

  	
   

  	
  $

  	
  23.65

  
	
  4

  	
   

  	
  $

  	
  23.65

  
	
  5

  	
   

  	
  $

  	
  23.65

  

 

	
  UPS

  INTERNATIONAL

  	
   

  	
  S. AMERICA

  
	
  Weight
  LB

  	
   

  	
  New 2005

  Rate

  
	
  1

  	
   

  	
  32.95

  
	
  2

  	
   

  	
  33.95

  
	
  3

  	
   

  	
  37.45

  
	
  4

  	
   

  	
  38.95

  
	
  5

  	
   

  	
  39.95

  

 

	
  UPS

  INTERNATIONAL

  	
   

  	
  EUROPE

  
	
  Weight
  LB

  	
   

  	
  New 2005

  Rate

  
	
  1

  	
   

  	
  $

  	
  33.95

  
	
  2

  	
   

  	
  $

  	
  36.35

  
	
  3

  	
   

  	
  $

  	
  38.95

  
	
  4

  	
   

  	
  $

  	
  39.95

  
	
  5

  	
   

  	
  $

  	
  40.95

  

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

3

 

	
  UPS

  INTERNATIONAL

  	
   

  	
  MIDDLE

  EAST

  
	
  Weight
  LB

  	
   

  	
  New 2005

  Rate

  
	
  1

  	
   

  	
  $

  	
  37.45

  
	
  2

  	
   

  	
  $

  	
  39.45

  
	
  3

  	
   

  	
  $

  	
  42.95

  
	
  4

  	
   

  	
  $

  	
  44.95

  
	
  5

  	
   

  	
  $

  	
  46.95

  

 

	
  UPS

  INTERNATIONAL

  	
   

  	
  JAPAN &

  ASIA

  
	
  Weight LB

  	
   

  	
  New 2005

  Rate

  
	
  1

  	
   

  	
  $

  	
  30.50

  
	
  2

  	
   

  	
  $

  	
  30.95

  
	
  3

  	
   

  	
  $

  	
  31.45

  
	
  4

  	
   

  	
  $

  	
  32.50

  
	
  5

  	
   

  	
  $

  	
  36.95

  

 

	
  UPS

  INTERNATIONAL

  	
   

  	
  AFRICA

  
	
  Weight LB

  	
   

  	
  New 2005

  Rate

  
	
  1

  	
   

  	
  $

  	
  47.95

  
	
  2

  	
   

  	
  $

  	
  57.95

  
	
  3

  	
   

  	
  $

  	
  64.95

  
	
  4

  	
   

  	
  $

  	
  72.45

  
	
  5

  	
   

  	
  $

  	
  81.95

  

 

	
  UPS

  INTERNATIONAL

  	
   

  	
  MEXICO

  
	
  Weight LB

  	
   

  	
  New 2005

  Rate

  
	
  1

  	
   

  	
  $

  	
  24.95

  
	
  2

  	
   

  	
  $

  	
  26.95

  
	
  3

  	
   

  	
  $

  	
  29.95

  
	
  4

  	
   

  	
  $

  	
  30.95

  
	
  5

  	
   

  	
  $

  	
  31.95

  

 

	
  UPS

  INTERNATIONAL

  	
   

  	
  CARIBBEAN

  
	
  Weight LB

  	
   

  	
  New 2005

  Rate

  
	
  1

  	
   

  	
  $

  	
  32.95

  
	
  2

  	
   

  	
  $

  	
  33.45

  
	
  3

  	
   

  	
  $

  	
  33.95

  
	
  4

  	
   

  	
  $

  	
  34.95

  
	
  5

  	
   

  	
  $

  	
  37.45

  

 

	
  UPS

  INTERNATIONAL

  	
   

  	
  PUERTO

  RICO

  
	
  Weight LB

  	
   

  	
  New 2005

  Rate

  
	
  1

  	
   

  	
  $

  	
  26.95

  
	
  2

  	
   

  	
  $

  	
  28.95

  
	
  3

  	
   

  	
  $

  	
  31.95

  
	
  4

  	
   

  	
  $

  	
  32.95

  
	
  5

  	
   

  	
  $

  	
  33.95

  

 

	
  UPS

  INTERNATIONAL

  	
   

  	
  AUST - NZ

  
	
  Weight LB

  	
   

  	
  New 2005

  Rate

  
	
  1

  	
   

  	
  $

  	
  32.95

  
	
  2

  	
   

  	
  $

  	
  33.25

  
	
  3

  	
   

  	
  $

  	
  33.45

  
	
  4

  	
   

  	
  $

  	
  33.95

  
	
  5

  	
   

  	
  $

  	
  34.95

  

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

4

 

 

AMENDMENT TEN

TO THE AMENDED AND RESTATED

AUTHORIZED SYMANTEC ELECTRONIC
RESELLER

FOR SHOP SYMANTEC AGREEMENT

 

This Tenth Amendment to
The Amended and Restated Authorized Symantec Electronic Reseller for Shop
Symantec Agreement (the “Amendment Ten”)
is made as of the Amendment Ten Effective Date, as defined below, and shall
serve to amend the Amended and Authorized Symantec Electronic Reseller for Shop
Symantec Agreement, with an Amended Date of July 1, 2003, by and between
Symantec Corporation, Symantec Limited and Digital River, Inc. (the “Agreement”).

 

RECITALS

 

A.           Symantec and Digital River are parties to the Agreement, which
provides, among other things, for Digital River to resell Symantec Products to
end users through Symantec’s Storefront, in accordance with the terms and
conditions set forth in the Agreement.

 

B.             Symantec and Digital River desire that Symantec use the Fireclick
Technology (as defined below), pursuant to the terms and conditions of the
Agreement.

 

NOW, THEREFORE, in
consideration of the foregoing, and of the mutual covenants and agreements
hereinafter set forth, Symantec and Digital River agree as follows:

 

1.               Capitalized terms used herein and not
otherwise defined below shall have the meanings set forth in the Agreement.

 

2.               Section 3
“Obligations of Digital River” is hereby amended to include the following at
the end of the section:

 

The
technologies and platforms used by Digital River to perform its obligations
under this Agreement, including but not limited to the Digital River Core
Technology, EE System, The Digital River Application, the Pacific (e-commerce)
platform, and the Atlantic (e-Commerce) Platform, may include, as necessary, in
all respects, those technologies, methodologies, development or other tools,
platforms or other intellectual property, written or otherwise, obtained by
Digital River through its acquisition of Fireclick, Inc., (the “Fireclick Technology”) and the use of the
Fireclick Technology by Symantec will be governed by this Agreement.  The Fireclick Technology will be considered
Digital River Information, as defined in the Agreement.   Digital River hereby authorizes Symantec to
use the Fireclick Technology in a manner consistent with the purposes of the
Agreement.  The Fireclick Technology
includes the Fireclick warehouse module hosted application, as such is
described in Exhibit A to this Amendment Ten (the “Warehouse Module”).  As part of its use of the Warehouse Module,
Symantec is allowed to have unlimited users, unlimited phone and email support,
and unlimited training via online webinars, *.

 

Reporting
regarding Symantec’s use of the Fireclick Technology will be available for
Symantec to view via the online reporting tool referenced in Section 9(b)(i) of
the

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

1

 

Agreement
(the “Digital River Command Console”
or “DRCC”), or any later
subsequent evolution, or replacement, of the DRCC, which will be provided by
Digital River to Symantec, *, for the Term of the Agreement.  Symantec may use the Fireclick Technology not
only on the Storefront, but also, in Symantec’s sole discretion, on Symantec’s
Nitro (Renewal Center) web site, and all Symantec corporate web sites,
including both Metro Symantec.com sites, as well as non-Metro Symantec.com
sites.

 

In the
event of a Transfer of the Digital River Fireclick subsidiary, which means the
business operations and Fireclick Technology acquired by Digital River through
its acquisition of Fireclick, Inc. (the “Fireclick
Sub”), to a third party, Digital River will use commercially reasonable
efforts to give Symantec sixty (60) days written notice of the entry of a
letter of intent or equivalent document referencing an intent to make such a
Transfer.  Notwithstanding the foregoing,
Digital River will not be obligated to provide Symantec with more notice that
it can provide given the restrictions inherent in such a Transfer, including,
but not limited to, confidentiality obligations and the adherence to applicable
laws.  “Transfer”
means a transfer of Control to a third party, with “Control” meaning an ownership interest of
fifty percent (50%) or more.  Spinning
off the Fireclick Sub to create a standalone entity is not considered a
Transfer.  If Digital River Transfers the
Fireclick Sub, neither Digital River nor the entity acquiring the Fireclick Sub
will be obligated to continue providing Symantec access to the Fireclick
Technology.

 

If
Symantec’s use of the Fireclick Technology is terminated for any reason,
Digital River will: (a) within thirty days, at Symantec’s direction,
remove any tagging or coding on any Symantec Site included by Digital River in
connection with the Fireclick Technology; and (b) within thirty days, at
Symantec’s direction, remove Symantec from any features or databases relating
to the Fireclick Technology.

 

3.               Exhibits.  The Agreement is hereby amended to include a
new Exhibit X, “URL Structure Requirements,” as attached hereto.

 

4.               All other
provisions of the Agreement, except as modified by this Amendment Ten, shall
remain in full force and effect and are hereby reaffirmed.

 

5.               This Amendment Ten
is considered effective on the last date for the Symantec signature lines set
forth below on this page (the “Amendment
Ten Effective Date”) provided that it has been signed by Digital
River and has been accepted by Symantec at its principal place of business.

 

IN WITNESS WHEREOF, the
parties hereto have executed this Tenth Amendment on the date specified below.

 

	
  SYMANTEC
  CORPORATION

  	
   

  	
  DIGITAL RIVER

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Signature:

  	
  /s/
  Arthur F. Courville

  	
   

  	
  Signature:

  	
  /s/
  Carter D. Hicks

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Printed Name:

  	
  Arthur F. Courville

  	
   

  	
  Printed Name:

  	
  Carter D. Hicks

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  SVP and General Counsel

  	
   

  	
  Title:

  	
  Chief Financial Officer

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  April 1, 2005

  	
   

  	
  Date:

  	
  April 1, 2005

  	
   

  
												

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

2

 

	
  SYMANTEC LIMITED

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Signature:

  	
  /s/
  Arthur F. Courville

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Printed Name:

  	
  Arthur F. Courville

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  Director

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  April 1, 2005

  	
   

  	
   

  
							

 

*CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

3

 

Exhibit A to Amendment Ten

 

The
Fireclick Warehouse Suite includes four components and XML feed technology
(the Basic Suite does not include the Excel Reporter or XML):

 

 

The Fireclick
Reporter For Microsoft Excel:

 

Fireclick
Excel Reporter - General Module

 

	
  

  	
  Includes
  Customizable Time-Range Comparison Views and Multiple Account Aggregations /
  Comparisons

  

 

	
   

  	
   

  	
  Basic

  	
   

  	
  Analytics

  	
   

  	
  Commerce

  	
   

  	
  Warehouse

  	
   

  
	
  General Dashboarding Template

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Marketing Dashboarding Template

  	
   

  	
   

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Merchandising Dashboarding Template

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Link Tracking Dashboarding Template

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Custom Dimension Dashboarding Template

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  ý

  	
   

  

 

	
  Fireclick
  Excel Reporter - Link Tracking Dashboarding Template

  
	
   

  	
   

  
	
  

  	
   

  
	
  Metrics:
  Page Views, Sessions, Orders, Revenue, Conversions

  

 

	
  Automatic
  Pivot-Table and Charting Center Includes:

  	
   

  
	
  Content Group

  	
  Example:
  Customer Service

  	
   

  	
  ý

  
	
  Link Group

  	
  Example: Service
  By Phone

  	
   

  	
  ý

  
	
  Link Name / URL

  	
  Example: Call Us
  During Work Hours

  	
   

  	
  ý

  

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

4

 

Fireclick Excel Reporter - General Dashboarding
Template

 

	
  

  	
  Includes
  Customizable Time-Range Comparison Views and Multiple Account Aggregations /
  Comparisons

  

 

	
  Selectable
  Reports

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Customizable Comparisons

  	
   

  	
  ý

  	
   

  	
  Session Duration

  	
   

  	
  ý

  	
   

  
	
  Page Views

  	
   

  	
  ý

  	
   

  	
  First-Time Users

  	
   

  	
  ý

  	
   

  
	
  Sessions

  	
   

  	
  ý

  	
   

  	
  Returning Users
  Detail

  	
   

  	
  ý

  	
   

  
	
  Dally Uniques

  	
   

  	
  ý

  	
   

  	
  Revenue

  	
   

  	
  ý

  	
   

  
	
  Referring Domains

  	
   

  	
  ý

  	
   

  	
  Orders

  	
   

  	
  ý

  	
   

  
	
  Top Search Engines

  	
   

  	
  ý

  	
   

  	
  Order Size

  	
   

  	
  ý

  	
   

  
	
  Top Search Queries

  	
   

  	
  ý

  	
   

  	
  Conversion
  Analysis

  	
   

  	
  ý

  	
   

  
	
  Internal Search Queries

  	
   

  	
  ý

  	
   

  	
  Conversion Rates

  	
   

  	
  ý

  	
   

  
	
  Entry Pages

  	
   

  	
  ý

  	
   

  	
  Abandonment
  Rates

  	
   

  	
  ý

  	
   

  
	
  Exit Pages

  	
   

  	
  ý

  	
   

  	
  Display Time

  	
   

  	
  ý

  	
   

  
	
  Top Countries

  	
   

  	
  ý

  	
   

  	
  Slowest Pages

  	
   

  	
  ý

  	
   

  
	
  Top Regions

  	
   

  	
  ý

  	
   

  	
  Fastest Pages

  	
   

  	
  ý

  	
   

  
	
  Top Metro Areas

  	
   

  	
  ý

  	
   

  	
  Read Time

  	
   

  	
  ý

  	
   

  
	
  US Region Penetration

  	
   

  	
  ý

  	
   

  	
  Shortest Read Time

  	
   

  	
  ý

  	
   

  
	
  US Metro Penetration

  	
   

  	
  ý

  	
   

  	
  Longest Read
  Time

  	
   

  	
  ý

  	
   

  
	
  Popular Pages

  	
   

  	
  ý

  	
   

  	
  Back Pages

  	
   

  	
  ý

  	
   

  
	
  Avg Session Length

  	
   

  	
  ý

  	
   

  	
  Avg Connection
  Speed

  	
   

  	
  ý

  	
   

  

 

 

Fireclick Excel Reporter - Marketing Dashboarding
Template

 

	
  

  	
  Metrics:
  Sessions, Orders, Revenue, Conversion Rate, Cost,
  Return-On-Investment, Impressions, Click-Through Rate

  

 

	
  Automatic
  Pivot–Table and Charting Center Includes:

  
	
  Search Campaigns

  	
   

  	
  ý

  	
   

  
	
  Algorithmic Search

  	
   

  	
  ý

  	
   

  
	
  Direct Conversions

  	
   

  	
  ý

  	
   

  
	
  Deferred Conversions

  	
   

  	
  ý

  	
   

  
	
  Paid Search

  	
   

  	
  ý

  	
   

  
	
  Direct Conversions

  	
   

  	
  ý

  	
   

  
	
  Deferred Conversions

  	
   

  	
  ý

  	
   

  
	
  Email Campaigns

  	
   

  	
  ý

  	
   

  
	
  Direct Conversions

  	
   

  	
  ý

  	
   

  
	
  Deferred Conversions

  	
   

  	
  ý

  	
   

  
	
  Affiliate / Partner Campaigns

  	
   

  	
  ý

  	
   

  
	
  Direct Conversions

  	
   

  	
  ý

  	
   

  
	
  Deferred Conversions

  	
   

  	
  ý

  	
   

  
	
  Advertising Campaigns

  	
   

  	
  ý

  	
   

  
	
  Direct Conversions

  	
   

  	
  ý

  	
   

  
	
  Deferred Conversions

  	
   

  	
  ý

  	
   

  
	
  Other Campaigns

  	
   

  	
  ý

  	
   

  
	
  Direct Conversions

  	
   

  	
  ý

  	
   

  
	
  Deferred Conversions

  	
   

  	
  ý

  	
   

  

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

5

 

Fireclick
Excel Reporter - Merchandising Dashboarding Template

 

	
  

  	
  Metrics
  : Orders, Revenue, Product Views, Product Page Visits,
  Cart Additions, Cart Removals, Abandonment, Conversions

  

 

	
  Automatic
  Pivot-Table and Charting Center Includes:

  	
   

  	
   

  	
   

  
	
   Broadest Dimension

  	
   

  	
  Example : Store

  	
   

  	
  ý

  	
   

  
	
  Next Dimension

  	
   

  	
  Example : Store
  Department

  	
   

  	
  ý

  	
   

  
	
  Next Dimension

  	
   

  	
  Example :
  Product Type

  	
   

  	
  ý

  	
   

  
	
  Next Dimension

  	
   

  	
  Example :
  Product Category

  	
   

  	
  ý

  	
   

  
	
  Next Dimension

  	
   

  	
  Example :
  Product Sub-Category

  	
   

  	
  ý

  	
   

  
	
  Next Dimension

  	
   

  	
  Example :
  Product Brand

  	
   

  	
  ý

  	
   

  
	
  Next Dimension

  	
   

  	
  Example :
  Product Name

  	
   

  	
  ý

  	
   

  
	
  Next Dimension

  	
   

  	
  Example :
  Product Style

  	
   

  	
  ý

  	
   

  
	
  Next Dimension

  	
   

  	
  Example :
  Stock-Keeping Unit (SKU)

  	
   

  	
  ý

  	
   

  

 

Fireclick
Excel Reporter - Custom Dimension Dashboarding Template

 

	
  

  	
  Metrics:
  Conversion Rate, Abandonment, Cart Additions, Average Order Size, Average
  Session Length, Maximum Order Size, Orders, Page Views, Product Buys,
  Product Orders, Product Revenue, Product Views, Cart Removals, Revenue,
  Sessions, Unique Visitors

  

 

	
  Automatic
  Pivot-Table and Charting Center Includes:

  	
   

  	
   

  	
   

  
	
   Country

  	
   

  	
  Example Value :
  Germany

  	
   

  	
  ý

  	
   

  
	
   Entry Pages to the Site

  	
   

  	
  Example Value :
  www.yahoo.com

  	
   

  	
  ý

  	
   

  
	
   Exit Pages From the Site

  	
   

  	
  Example Value :
  yahoo.com/sports

  	
   

  	
  ý

  	
   

  
	
   First-Time vs. Returning Users

  	
   

  	
  Example Value :
  First-Time Visitor

  	
   

  	
  ý

  	
   

  
	
   Marketing Campaign Category

  	
   

  	
  Example Value :
  Affiliate Partners

  	
   

  	
  ý

  	
   

  
	
   Direct vs. Deferred Campaigns

  	
   

  	
  Example Value :
  Deferred Campaign

  	
   

  	
  ý

  	
   

  
	
   Marketing Campaign Name

  	
   

  	
  Example Value :
  Froogle Referrals

  	
   

  	
  ý

  	
   

  
	
   Marketing Campaign Owner

  	
   

  	
  Example Value :
  Director of Marketing

  	
   

  	
  ý

  	
   

  
	
   Marketing Campaign Type

  	
   

  	
  Example Value :
  Referral Traffic

  	
   

  	
  ý

  	
   

  
	
   Order Size Distribution

  	
   

  	
  Example Value :
  $40 - $60

  	
   

  	
  ý

  	
   

  
	
   Page URL

  	
   

  	
  Example Value :
  Yahoo.com/billpay

  	
   

  	
  ý

  	
   

  
	
   Referring Domain

  	
   

  	
  Example Value :
  Google.com

  	
   

  	
  ý

  	
   

  
	
   Returning Users Distribution

  	
   

  	
  Example Value :
  Within 7 Days

  	
   

  	
  ý

  	
   

  
	
   Session Length Distribution

  	
   

  	
  Example Value :
  8 Pages

  	
   

  	
  ý

  	
   

  
	
   Geographic Region

  	
   

  	
  Example Value :
  Southern California

  	
   

  	
  ý

  	
   

  
	
   Geographic Metropolitan Area

  	
   

  	
  Example Value :
  San Diego, California

  	
   

  	
  ý

  	
   

  
	
   Custom Dimension # 1

  	
   

  	
  Example
  Dimension : Internal Search

  	
   

  	
  ý

  	
   

  
	
   Custom Dimension # 2

  	
   

  	
  Example
  Dimension : A/B Test

  	
   

  	
  ý

  	
   

  
	
   Custom Dimension # 3

  	
   

  	
  Example
  Dimension : Customer ID

  	
   

  	
  ý

  	
   

  
	
   Custom Dimension # 4

  	
   

  	
  Example
  Dimension : Hotel Rating

  	
   

  	
  ý

  	
   

  
	
   Custom Dimension # 5

  	
   

  	
  Example
  Dimension : Payment Type

  	
   

  	
  ý

  	
   

  
	
   Custom Dimension # 6

  	
   

  	
  Example
  Dimension : Trial User?

  	
   

  	
  ý

  	
   

  
	
   Custom Dimension # 7

  	
   

  	
  Example
  Dimension : Email Subscriber

  	
   

  	
  ý

  	
   

  
	
   Custom Dimension # 8

  	
   

  	
  Example
  Dimension : Browser Type

  	
   

  	
  ý

  	
   

  
	
   Custom Dimension # 9

  	
   

  	
  Example
  Dimension : Gender

  	
   

  	
  ý

  	
   

  
	
   Custom Dimension # 10

  	
   

  	
  Example
  Dimension : Age Group

  	
   

  	
  ý

  	
   

  

 

*CONFIDENTIAL
INFORMATIONS HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

 

6

 

The Fireclick Web
Console:

 

Traffic
and Performance

 

	
  

  	
   

  	
  Basic

  	
   

  	
  Analytics

  	
   

  	
  Commerce

  	
   

  	
  Warehouse

  	
   

  
	
  Traffic
  Volume

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Real-Time Traffic

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Page Views

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Sessions

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Daily Uniques

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Unique Visitors

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Section Traffic

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Customer
  Experience

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Acceleration (Windows, Prior to XP)

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Display Time

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Slowest Pages

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Fastest Pages

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Read Time

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Shortest Read Time

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Longest Read Time

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Back Button Clicks

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Customer
  System

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Browsers

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Connection Speeds (If Acceleration is Turned-On)

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Screen Resolution

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Color Palette

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Cookie Enablement

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  JavaScript Versions

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Flash Versions

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  

 

Ecommerce
and Revenue Analysis

 

	
  

  	
   

  	
  Basic

  	
   

  	
  Analytics

  	
   

  	
  Commerce

  	
   

  	
  Warehouse

  	
   

  
	
  Site
  Link Tracking

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  All Links / Content Groups

  	
   

  	
  o

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Custom Link Tracking Projects

  	
   

  	
  o

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Ecommerce Tracking

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Total Revenue

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Total Orders

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Conversions Analysis

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Conversions Graph

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Abandonment Graph

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Order Frequency

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Order Size

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Merchandising Detail 

  	
  Metrics: Orders, Revenue,
  Product Views, Product Page Visits, Cart Additions, Cart Remove
  Abandonment Rate, Conversion Rates

  	
   

  
	
  Complete Merchandising Detail (All Products)

  	
   

  	
  o

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Top Cross-Selling Products

  	
   

  	
  o

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Top Selling Products

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Most Viewed Products

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Most Added Products

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Most Removed Products

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Most Abandoned Products

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Customizable Merchandising Reports

  	
   

  	
  o

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
											

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

7

 

Marketing
and Pathing

 

	
  

  	
   

  	
  Basic

  	
   

  	
  Analytics

  	
   

  	
  Commerce

  	
   

  	
  Warehouse

  	
   

  
	
  Geographic Tracking

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Countries

  	
   

  	
  o

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  World Cities

  	
   

  	
  o

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  World Regions

  	
   

  	
  o

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  United States Regions

  	
   

  	
  o

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  United States Metro Areas

  	
   

  	
  o

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  United States Region Penetration

  	
   

  	
  o

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  United States Metro Penetration

  	
   

  	
  o

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Access Patterns

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Referring Domains

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Top Search Engines

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Top IP Addresses

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Top Search Queries

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Internal Search Query Detail

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Entry Pages

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Exit Pages

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Search Engine Pivoting

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  All Queries By Keyword

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  All Queries By Engine

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Paid Queries By Keyword

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Paid Queries By Engine

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Natural Queries By Keyword

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Natural Queries By Engine

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Marketing Campaigns    Metrics:
  Sessions, Orders, Revenue, Conversion Rate, Cost,
  Return-On-Investment, Email Impressions, Email Click-Through Rate

  	
   

  
	
  Real-Time Campaign Data

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  All Campaigns Manager

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Paid Keyword Campaigns

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Internal Search Effectiveness Detail

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Email Campaigns

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Affiliate Management

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Customizable Reports

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Browsing Patterns

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Drag-N-Drop Path Analysis

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Popular Pages

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Session Length

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Session Duration

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  First-Time Users

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Returning Users Detail

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Visit Frequency

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Sequence Analysis

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Top Ads Clicked

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Top Media Viewed

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Top Downloads

  	
   

  	
  o

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

8

 

The Fireclick
Benchmarking Index:

 

Fireclick Index Industry Reporting Capabilities

 

* Index
may be further segmented into specific industries

 

	
  Traffic
  Volumes

  	
   

  	
  Past 7 Days

  	
   

  	
  Past 30 Days

  	
   

  	
  Past 3 Mo

  	
   

  	
  Past 12 Mo

  	
   

  
	
  Page Views

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Sessions

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Daily Unique
  Visitors

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Access
  Patterns

  	
   

  	
  Past 7 Days

  	
   

  	
  Past 30 Days

  	
   

  	
  Past 3 Mo

  	
   

  	
  Past 12 Mo

  	
   

  
	
  Referring
  Domains

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Search Engines

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Ecommerce
  Analysis

  	
   

  	
  Past 7 Days

  	
   

  	
  Past 30 Days

  	
   

  	
  Past 3 Mo

  	
   

  	
  Past 12 Mo

  	
   

  
	
  Revenues

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Orders

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Order Size

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Global Conversion
  Rate

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  1st Time Visitor
  Conversions

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Returning
  Visitor Conversions

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Shopping Cart
  Abandonment

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Marketing
  Campaigns

  	
   

  	
  Past 7 Days

  	
   

  	
  Past 30 Days

  	
   

  	
  Past 3 Mo

  	
   

  	
  Past 12 Mo

  	
   

  
	
  Global Revenues

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Global Orders

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Global
  Conversion Rate

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Global Dollars
  Per Session

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Keyword Revenues

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Keyword Orders

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Keyword
  Conversion Rate

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Keyword Dollars
  Per Session

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Email Revenues

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Email Orders

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Email Conversion
  Rate

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Email Dollars
  Per Session

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Affiliate
  Revenues

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Affiliate Orders

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Affiliate
  Conversion Rate

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Affiliate
  Dollars Per Session

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  User
  Experience

  	
   

  	
  Past 7 Days

  	
   

  	
  Past 30 Days

  	
   

  	
  Past 3 Mo

  	
   

  	
  Past 12 Mo

  	
   

  
	
  Display Time

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Read Time

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Session Length

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Session Duration

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Connection Speed

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

9

 

The Fireclick Site
Explorer For Internet Explorer:

 

Fireclick Site Explorer Browser Plug-In

 

* Commerce & Warehouse provide real-time
and historic time ranges

 

	
  Business
  Update

  	
   

  	
  Real-Time

  	
   

  	
  Weekly Variance

  	
   

  	
  Custom Date Range

  	
   

  
	
  Page Views

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Sessions

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Orders

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Revenue

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Cart Abandonment
  Rate

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Conversion Rates

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Cart Abandonment
  Rate

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Daily Unique
  Visitors

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Real-Time
  Marketing

  	
   

  	
  Real-Time

  	
   

  	
  Weekly Variance

  	
   

  	
  Custom Date Range

  	
   

  
	
  Global Site
  Sessions

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Global Site Page Views

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Total Marketing
  Sessions

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Total Marketing
  Campaign Orders

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Total Marketing
  Campaign Revenue

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Total Marketing
  Campaign Conversions

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Keyword
  Marketing Sessions

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Keyword
  Marketing Orders

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Keyword
  Marketing Revenue

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Keyword
  Marketing Conversion Rate

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Email Marketing
  Sessions

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Email Marketing
  Orders

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Email Marketing
  Revenue

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Email Marketing
  Conversion Rate

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Affiliate
  Marketing Sessions

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Affiliate
  Marketing Orders

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  
	
  Affiliate
  Marketing Conversion Rate

  	
   

  	
  ý

  	
   

  	
  ý

  	
   

  	
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*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

10

 

Exhibit X to the Agreement

URL Structure Requirements

 

1.               In
order for Symantec to effectively use the Fireclick Technology, as well as
certain search engine optimization services, it is necessary for Symantec URLs
to follow the below requirements.  As a
result, Digital River will ensure that all Symantec URLS meet the below
requirements.

 

2.               Examples
of Symantec STORE URLs that are unacceptable:

 

*

 

*

 

3.               Examples
of STORE URLs, outside of Symantec, that are acceptable:

http://www.macromedia.com/cfusion/store/index.cfm?store=OLS-US

 

http://www.macromedia.com/cfusion/store/index.cfm?store=OLS-US#view=ols_prod&loc=en_us&store=OLS-US&category=/Software/Development/StandAlones/Captivate&distributionMethod=FULL

 

4.               Examples
of Symantec CORP URLs that are acceptable:

http://www.symantec.com/small_business/products/detail/requirements.jsp?cat_id=1030&prod_id=6001

 

5.               As
a general matter, after “.com” Symantec requires consistent and clean
variables.  The below are provided solely
as examples – and do not cover all possible variables that Symantec does not
want included in its URL structures.  If
in doubt regarding whether or not a particular variable is acceptable, Digital
River will confirm with either of the Primary Contacts listed in Exhibit X
prior to the inclusion of such a
variable.

 

Sat 1

Sat 2

V2

Ec_Main_Entry

SP=10007

V5=31033611

&S1=

&S2=

&S3=

&S4=

&S5=

&V2=

&V3=

&V4=

&DSP=

0&CUR=840

&PGRP=0

&CACHE_ID=0

 

*CONFIDENTIAL INFORMATION
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

 

11<PAGE>

                                                                    EXHIBIT 10.1

                                   ROBERT BOSI
                               Terms of Employment
                                      With
                              Concord Camera Corp.
                                    Amendment

The purpose of this Amendment is solely to extend the term under paragraph 3) of
the Terms of Employment with Concord Camera Corp. dated October 21, 2004 (the
"Agreement") between Robert Bosi and Concord Camera Corp entitled:

                                   ROBERT BOSI
                               Terms of Employment
                                      With
                              Concord Camera Corp.

Robert Bosi and Concord Camera Corp. agree that the term under paragraph 3) of
the Agreement is extended beginning June 2, 2005 until terminated in accordance
with paragraph 10) of the Agreement All other terms of the Agreement remain in
effect.

Accepted and Agreed                          Accepted and Agreed
-------------------                          -------------------

EMPLOYEE                                     CONCORD CAMERA CORP

/s/  Robert Bosi                             By: /s/  Alan Schutzman
---------------------------                      ---------------------------
Robert Bosi                                      Alan Schutzman, Senior Vice
                                                 President, General Counsel
                                                 and Secretary

Date:    6/5/05                            Date:    6/3/05
     --------------                             --------------

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00086-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00086-of-00352.parquet"}]]