Document:

Second Amendment to Amended and Restated Credit Agreement

 Exhibit 10.24 
 Executive Version 
 SECOND AMENDMENT TO 
 AMENDED AND RESTATED CREDIT AGREEMENT 
 THIS SECOND AMENDMENT TO AMENDED AND RESTATED CREDIT AGREEMENT, dated as of the 21st day of May, 2008 (this
“Amendment”), is entered into among JACKSON HEWITT TAX SERVICE INC., a Delaware corporation (the “Parent”), JACKSON HEWITT INC., a Virginia corporation (“Jackson Hewitt”), TAX
SERVICES OF AMERICA, INC., a Delaware corporation (“Tax Services”), and HEWFANT INC., a Virginia corporation (“Hewfant” and collectively with the Parent, Jackson Hewitt and Tax Services, the
“Borrowers” and each a “Borrower”), the Lenders (as defined in the hereinafter defined Credit Agreement) party hereto, and WACHOVIA BANK, NATIONAL ASSOCIATION, as Administrative Agent for the Lenders.

 RECITALS 
 A. The
Borrowers, the Lenders and Wachovia are parties to that certain Amended and Restated Credit Agreement, dated as of October 6, 2006, as amended by the First Amendment to Amended and Restated Credit Agreement, dated as of October 31, 2007
(as further amended, restated and modified from time to time, the “Credit Agreement”), providing for a revolving credit facility in the aggregate principal amount of $450,000,000. Capitalized terms used herein without definition
shall have the meanings given to them in the Credit Agreement. 
 B. The Borrowers have requested certain amendments to the Credit Agreement
and the Administrative Agent and the Lenders have agreed to make such amendments on the terms and conditions set forth herein. 
 STATEMENT
OF AGREEMENT 
 NOW, THEREFORE, in consideration of the foregoing and other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, the parties hereto agree as follows: 
 ARTICLE I 
 AMENDMENTS TO CREDIT AGREEMENT 
 1.1
Amendments to Section 1.1 (Defined Terms). 
 (a) The pricing matrix in the definition of “Applicable
Percentage”, in Section 1.1 of the Credit Agreement is hereby deleted in its entirety and replaced with the following pricing matrix: 
  

												
	 Level
	  	 Total
 Leverage Ratio
	  	Applicable
LIBOR Margin	 	 	Applicable Base
Rate Margin	 	 	Applicable
Commitment Fee
Percentage	 
	 I
	  	 Greater than 3.0 to 1.0
	  	2.00	%	 	1.00	%	 	0.40	%
	 II
	  	 Less than or equal to 3.0 to 1.0 but greater than 2.5 to 1.0
	  	1.50	%	 	0.50	%	 	0.30	%
	 III
	  	 Less than or equal to 2.5 to 1.0 but greater than 2.0 to 1.0
	  	1.00	%	 	0.00	%	 	0.20	%
	 IV
	  	 Less than or equal to 2.0 to 1.0 but greater than 1.0 to 1.0
	  	0.75	%	 	0.00	%	 	0.15	%
	 V
	  	 Less than or equal to 1.0 to 1.0
	  	0.50	%	 	0.00	%	 	0.10	%

 (b) The definition of “Permitted Acquisitions” is hereby amended by (i) deleting the word
“and” from the end of sub-clause (iv) of clause (B) thereof, (ii) changing sub-clause (v) of clause (B) thereof to become the new sub-clause (vi) thereof, and (iii) inserting a new sub-clause (v) in
clause (B) thereof as follows: 
 (v) after giving effect to such Permitted Acquisition and any Borrowings in connection
therewith, if the Leverage Ratio, determined on a Pro Forma Basis for the Reference Period then most recently ended for which the Administrative Agent has received the financial statements required by Section 6.1, is (A) greater
than 3.00 to 1.0, the cash consideration paid with respect to such Acquisition, together with the aggregate cash consideration paid with respect to all Acquisitions during the same fiscal year, shall not exceed $15,000,000; provided, however, that
the foregoing shall exclude cash consideration paid in such fiscal year for Acquisitions consummated in prior fiscal years or (B) less than or equal to 3.00 to 1.0, there shall be no limitation on the aggregate cash consideration paid with
respect to all Acquisitions during the same fiscal year; and 
 1.2 Amendment to Section 7.1 (Leverage Ratio). Section 7.1
of the Credit Agreement is hereby deleted, in its entirety, and replaced with the following: 
 7.1 Leverage Ratio. The
Borrowers will not permit the Leverage Ratio as of the last day of any fiscal quarter to be greater than the ratio set forth below opposite the period that includes the last day of such fiscal quarter: 
  

			
	 Period
	  	Maximum
Leverage Ratio
	 April 30, 2008
	  	3.00:1.0
	 July 31, 2008 through January 31, 2009
	  	3.50:1.0
	 April 30, 2009 through October 31, 2009
	  	3.15:1.0
	 Thereafter
	  	3.00:1.0

  

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 provided, that if the Borrower purchases, redeems, retires or otherwise acquires shares of its
Capital Stock pursuant to Section 8.4(iv), the Borrowers will not permit the Leverage Ratio as of the last day of any fiscal quarter ending on the date of such purchase, redemption, retirement or acquisition or thereafter to be greater
than 3.0:1.0. 
 1.3 Amendment to Section 8.4 (Restricted Payments). Clause (iv) of Section 8.4 of the Credit Agreement
is hereby amended by deleting subclause (y) thereof and replacing it with the following: 
 (y) with respect to
purchases, redemptions, retirement or other acquisitions of Capital Stock only, (1) the Leverage Ratio shall be less than or equal to 2.50 to 1.0 for the two previous Reference Periods then most recently ended for which the Administrative Agent
has received the financial statements required by Section 6.1, (2) immediately after giving effect to such purchase, redemption, retirement or other acquisition of Capital Stock and any Borrowings in connection therewith, the
aggregate Unutilized Revolving Credit Commitments shall not be less than $10,000,000, and (3) the Leverage Ratio, determined on a Pro Forma Basis for the Reference Period then most recently ended for which the Administrative Agent has received
the financial statements required by Section 6.1, shall not exceed 3.0 to 1.0 (and provided, that consummation of any such transaction contemplated by this Section 8.4(iv) shall be deemed to be a representation to the
Administrative Agent and the Lenders by the Borrowers that the conditions set forth in this paragraph have been satisfied). 
 ARTICLE II

 CONDITIONS OF EFFECTIVENESS 
 This Amendment shall become effective as of the date (the “Second Amendment Effective Date”) when, and only when, each of the following conditions precedent shall have been satisfied: 
 (a) The Administrative Agent shall have received, dated as of the Second Amendment Effective Date, an executed counterpart hereof from each of the
Borrowers and the Required Lenders. 
  

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 (b) The Borrowers shall have paid to the Administrative Agent, for the benefit of each Lender who
approves this Amendment a nonrefundable fee in the amount of 0.15% of each such approving Lender’s aggregate Revolving Credit Commitment, which fee shall be deemed fully earned as of the Second Amendment Effective Date. 
 (c) The Borrowers shall have paid to the Arranger the other fees required under the engagement letter from the Arranger to the Borrowers, dated as of
April 30, 2008. 
 (d) The Borrowers shall have paid all reasonable out-of-pocket costs and expenses of the Administrative Agent in
connection with the preparation, negotiation, execution and delivery of this Amendment (including, without limitation, the reasonable fees and out-of-pocket expenses of counsel for the Administrative Agent with respect thereto). 
 ARTICLE III 
 CONFIRMATION OF
REPRESENTATIONS AND WARRANTIES 
 The Borrowers hereby represent and warrant, on the date hereof and as of the Second Amendment Effective
Date, that (i) the representations and warranties contained in the Credit Agreement and the other Credit Documents are true and correct in all material respects on and as of such date, both immediately before and after giving effect to this
Amendment (except to the extent any such representation or warranty is expressly stated to have been made as of a specific date, in which case such representation or warranty shall be true and correct in all material respects as of such date),
(ii) this Amendment has been duly authorized, executed and delivered by the Borrowers and constitutes the legal, valid and binding obligation of the Borrowers enforceable against it in accordance with its terms and (iii) no Default or
Event of Default shall have occurred and be continuing on the Second Amendment Effective Date, both immediately before and after giving effect to this Amendment. 
 ARTICLE IV 
 ACKNOWLEDGEMENT AND CONFIRMATION OF THE BORROWERS 
 The Borrowers hereby confirm and agree that, after giving effect to this Amendment, the Credit Agreement and the other Credit Documents remain in full
force and effect and enforceable against the Borrowers in accordance with their respective terms and shall not be discharged, diminished, limited or otherwise affected in any respect, and represents and warrants to the Lenders that it has no
knowledge of any claims, counterclaims, offsets, or defenses to or with respect to its obligations under the Credit Documents, or if the Borrowers have any such claims, counterclaims, offsets, or defenses to the Credit Documents or any transaction
related to the Credit Documents, the same are hereby waived, relinquished, and released in consideration of the execution of this Amendment. This acknowledgement and confirmation by the Borrowers is made and delivered to induce the Administrative
Agent and the Lenders to enter into this Amendment, and the Borrowers acknowledge that the Administrative Agent and the Lenders would not enter into this Amendment in the absence of the acknowledgement and confirmation contained herein. 

 

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 ARTICLE V 
 MISCELLANEOUS 
 5.1 Governing Law. This Amendment shall be governed by and construed and
enforced in accordance with the laws of the State of New York. 
 5.2 Full Force and Effect. Except as expressly amended hereby, the
Credit Agreement shall continue in full force and effect in accordance with the provisions thereof on the date hereof. As used in the Credit Agreement, “hereinafter,” “hereto,” “hereof,” and words of similar import
shall, unless the context otherwise requires, mean the Credit Agreement after amendment by this Amendment. Any reference to the Credit Agreement or any of the other Credit Documents herein or in any such documents shall refer to the Credit Agreement
and Credit Documents as amended hereby. This Amendment is limited as specified and shall not constitute or be deemed to constitute an amendment, modification or waiver of any provision of the Credit Agreement except as expressly set forth herein.
This Amendment shall constitute a Credit Document under the terms of the Credit Agreement. 
 5.3 Expenses. The Borrowers agree on
demand (i) to pay all reasonable fees and expenses of counsel to the Administrative Agent, and (ii) to reimburse the Administrative Agent for all reasonable out-of-pocket costs and expenses, in each case, in connection with the
preparation, negotiation, execution and delivery of this Amendment and the other Credit Documents delivered in connection herewith. 
 5.4
Severability. To the extent any provision of this Amendment is prohibited by or invalid under the applicable law of any jurisdiction, such provision shall be ineffective only to the extent of such prohibition or invalidity and only in any
such jurisdiction, without prohibiting or invalidating such provision in any other jurisdiction or the remaining provisions of this Amendment in any jurisdiction. 
 5.5 Successors and Assigns. This Amendment shall be binding upon, inure to the benefit of and be enforceable by the respective successors and permitted assigns of the parties hereto. 
 5.6 Construction. The headings of the various sections and subsections of this Amendment have been inserted for convenience only and shall not in
any way affect the meaning or construction of any of the provisions hereof. 
 5.7 Counterparts. This Amendment may be executed in any
number of counterparts and by different parties hereto on separate counterparts, each of which when so executed and delivered shall be an original, but all of which shall together constitute one and the same instrument. 
 [THE BALANCE OF THIS PAGE IS INTENTIONALLY LEFT BLANK] 
  

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 IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be executed by their duly
authorized officers as of the date first above written. 
  

			
	 JACKSON HEWITT TAX SERVICE INC.
 JACKSON HEWITT INC.
 TAX SERVICES OF AMERICA, INC.
 HEWFANT INC.

		
	By: 	 	/s/ Daniel P. O’Brien
	Name: 	 	Daniel P. O’Brien
	Title:	 	EVP & CFO

 (signatures continued) 
  

 Signature Page to Second Amendment 

			
	WACHOVIA BANK, NATIONAL ASSOCIATION, as Administrative Agent, Issuing Lender and as a Lender
		
	By:	 	/s/ James J. Petronchak
	Name: 	 	James J. Petronchak
	Title:	 	SVP

  

 Signature Page to Second Amendment 

			
	BANK OF AMERICA, N.A., as Syndication
Agent and as a Lender
		
	By:	 	/s/ Jason Cassity
	Name: 	 	Jason Cassity
	Title:	 	Vice President

  

 Signature Page to Second Amendment 

			
	CITIBANK, N.A., as Syndication
Agent and as a Lender
		
	By:	 	/s/ Charles J. Margiotti III
	Name: 	 	Charles J. Margiotti III
	Title:	 	Vice President

  

 Signature Page to Second Amendment 

			
	PNC BANK, NATIONAL ASSOCIATION, as Documentation Agent and as a Lender
		
	By:	 	/s/ Lori S. Franzon
	Name: 	 	Lori S. Franzon
	Title:	 	Vice President

  

 Signature Page to Second Amendment 

			
	JPMORGAN CHASE BANK, N.A., as Documentation Agent and as a Lender
		
	By:	 	/s/ Dawn B. Scocco
	Name: 	 	Dawn B. Scocco
	Title:	 	Associate

  

 Signature Page to Second Amendment 

			
	HSBC BANK USA, NATIONAL ASSOCIATION, as a Lender
		
	By:	 	/s/ Gary T. Fowler
	Name: 	 	Gary T. Fowler
	Title:	 	Vice President

  

 Signature Page to Second Amendment 

			
	FIFTH THIRD BANK, as a Lender
		
	By:	 	/s/ George B. Davis
	Name: 	 	George B. Davis
	Title:	 	Vice President

  

 Signature Page to Second Amendment 

			
	UNION BANK OF CALIFORNIA, N.A.,
as a Lender
		
	By:	 	/s/ Marissa Petri
	Name: 	 	Marissa Petri
	Title:	 	Assistant Vice President

  

 Signature Page to Second Amendment 

			
	CAPITAL ONE, N.A., as a Lender
		
	By:	 	/s/ Stephen DiGiovanna
	Name: 	 	Stephen DiGiovanna
	Title:	 	Senior Vice President

  

 Signature Page to Second Amendment 

			
	THE GOVERNOR AND COMPANY OF THE BANK OF IRELAND, as a Lender
		
	By:	 	/s/ Emer Dalton
	Name: 	 	Emer Dalton
	Title:	 	Senior Manager

  

			
		
	By:	 	/s/ Peter O’Connor
	Name: 	 	Peter O’Connor
	Title:	 	Deputy Manager

  

 Signature Page to Second Amendment 

			
	COMMERCE BANK, as a Lender
		
	By:	 	/s/ Craig A. Pasko
	Name: 	 	Craig A. Pasko
	Title:	 	Vice President

  

 Signature Page to Second AmendmentKiosk License Agreement, dated June 23, 2008

 Exhibit 10.25 
 Kiosk License Agreement
 Wal-Mart Stores East, LP,
individually and only as to Stores (as defined below) owned, leased, or operated in AL, CT, DE, FL, GA, IN, KY, ME, MD, MA, MI, MS, MO, NH, NJ, NM, NY, NC, OH, OK, PA, RI, SC, TN, VT, VA, WI, WV; Wal-Mart Stores, Inc., individually and only as to
Stores owned or leased in AK, AR, AZ, CA, CO, HI, ID, IL, IA, KS, MN, MT, NE, NV, ND, OR, SD, UT, WA, WY; Wal-Mart Louisiana, LLC, individually and only as to Stores owned or leased in Louisiana; and Wal-Mart Stores Texas, LLC, individually and only
as to Stores owned or leased in Texas (each referred to as “Retailer” for purposes of this Kiosk License Agreement as it applies to the Store) and Jackson Hewitt Inc., operating Jackson Hewitt offices through its wholly owned subsidiaries,
(“Licensee”) enter into this Kiosk License Agreement effective this 23rd day of June, 2008 (this “Agreement”) and agree as
follows:
 1. Definitions. For purposes of this Agreement, the following definitions apply:
 A. “Extension Term” means the 1 year renewal term beginning at the expiration of the initial term of this Agreement. 
 B. “Franchisee” or “Franchisees” means any franchisee operating Jackson Hewitt Tax
Service® offices. 
 C. “Kiosk” or “Kiosks” means an area of space in which
Licensee conducts the Promotion (as defined below) measuring six (6) feet deep by fifteen (15) feet wide with privacy screens around the tax preparation areas that are at least five (5) feet high. 
 D. “Promotion” means the tax preparation services, and the ancillary products as designated in Exhibit A, offered and provided by Licensee and Licensee’s
Franchisees (as defined above) at the Kiosk in accordance with this Agreement. 
 E. “Tax Season” means the period beginning on or about January
2nd of a given year through April 15th of the same year or such later date as the United State Internal Revenue Service permits the filing of federal income tax returns without an extension of the applicable Tax Season. 
 F. “Tax Timeline” means a timeline describing the various phases and requirements, and the deadlines for each, of the Store (as defined below) selection
process. The Tax Timeline for the first Tax Season covered by this Agreement is attached to, and incorporated into, this Agreement as Exhibit B. 
 G.
“Tax Returns” means a federal income tax return(s) that Licensee receives a fee for preparing. 
 H. “Store” or “Stores” means
the “Wal-Mart” retail store operated by Retailer. 
 2. Granting Language, Final List and Pre-Approved Locations. 
 A. Retailer grants to Licensee, subject to the terms and conditions of this Agreement, the right to conduct the Promotion on dates specified in the applicable Tax
Timeline. Retailer shall make each Store on the Final List available to Licensee no later than January 2nd of the applicable Tax Season. Licensee may begin construction of the Kiosk at any time after the Store is made available to Licensee, provided
that no construction is conducted on a Saturday or Sunday.  
 B. Retailer shall provide Licensee with the applicable Tax Timeline no later than April
1st of the year preceding the applicable Tax Season. 
 (1) Each party shall perform all phases and meet all requirements described in the applicable Tax
Timeline in accordance with the deadlines for each designated in the same Tax Timeline. 
 (2) Retailer makes no guaranties that Licensee or Licensee’s
Franchisees will be allowed to conduct the Promotion in the same Stores each Tax Season of this Agreement. 
  

 1 

 C. Retailer shall provide Licensee, on or before the date designated in the applicable Tax Timeline, a final list of
Stores in which Licensee is granted a license to conduct the Promotion for the applicable Tax Season (the “Final List”). 
 (1)
Retailer’s obligation to provide Licensee with the Final List extends only to those Stores that 
 Licensee has submitted to Retailer in
accordance with this Agreement and the applicable Tax Timeline. 
 (2) If Retailer elects to close a Store included on the Final List prior to
or during the applicable Tax Season, Retailer will use commercially reasonable efforts to provide Licensee with a substitute Store in which the Promotion may be conducted, but Licensee is under no obligation to accept the substitute Store. However,
Retailer will not be liable under any circumstances for any loss (including, but not limited to, lost profits) sustained by Licensee, Licensee’s Franchisee, or both, as a result of either the Store closing or because a substitute location is
not provided. 
 (3) Both Retailer and Licensee will be released from any further obligation under this Agreement, and Retailer will return to
Licensee the pro rata share of any License Fee paid to Retailer in advance of Licensee’s use of the license granted under this Agreement, upon the occurrence of any of the following: (a) Retailer fails to provide a substitute Store in which the
Promotion may be conducted; or (b) Retailer provides a substitute Store in which the Promotion may be conducted but the substitute Store is not the size of a “Wal-Mart Supercenter” or is not within the Licensee’s or Licensee’s
Franchisee’s owned territory. 
 D. Licensee shall construct the Kiosk at its own expense and in accordance with plans and specifications approved in
writing by Retailer . 
 (1) Licensee shall obtain Retailer’s approval of the floor plan, specifications, location and layouts of the
Kiosk, including dimensions, signs, intended colors, and trade fixtures, prior to beginning construction of the Kiosk. 
 (2) All construction
by Licensee, as required by the preceding sentence, must comply with applicable codes, regulations, and laws and must be of high quality materials and workmanship. 
 (3) Licensee’s obligations to construct the Kiosk, as required by this Section 2D, includes, but is not limited to, carpentry and utilities. 
 (4) Licensee shall install and maintain, at no cost to Retailer, any telephone equipment required in the Kiosk and is responsible for the equipment,
installation, and service charges. 
 (5) Licensee may use existing electrical utility service at the Store in which a Kiosk is located for
the basic operation of the Kiosk at no additional charge over the amount set forth in Section 7, below. 
 (6) No construction may take place
in a Store on the weekends. 
 E. Licensee and Licensee’s Franchisees shall conduct the Promotion, and may offer ancillary products designated in
Exhibit A (which is attached to and incorporated into this Agreement), within any Store on the Final List from a Kiosk located in the pre-approved location by Retailer and designated in Exhibit C, which is attached to and incorporated into this
Agreement, (the “Pre-Approved Location”). 
 (1) Retailer may relocate a Kiosk within the Store but has no obligation to provide
Licensee or Licensee’s Franchisee, for any reason whatsoever, a substitute location for the Kiosk other than the Pre-Approved Location. 
 (2) If Retailer relocates a Kiosk after Licensee installs telecommunications at the Kiosk, or if Retailer fails to notify Licensee of a pending relocation prior to Licensee installing telecommunications at the Kiosk, Retailer will reimburse
Licensee for any direct costs Licensee incurs by moving and re-establishing telecommunications at the new location. 
  

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 (3) Other than as provided in the preceding paragraph, Retailer is not liable to Licensee or to
Licensee’s Franchisees for any loss as a result of the actual or requested relocation of the Kiosk including, but not limited to, lost profits. 
 3.
Term and Renewal. 
 A. This Agreement commences on the effective date first noted above and continues until 11:59 pm central time on May 30, 2009 (the
“Initial Term”), unless terminated earlier in accordance with Section 14, below. 
 B. Subject to paragraph 7C below, this Agreement will renew for
a one (1) year Extension Term at the expiration of the Initial Term. 
 4. Hours of Operation. 
 A. Licensee and Licensee’s Franchisees shall conduct the Promotion at each Kiosk during the following hours, unless prohibited by law:
 (1) During the period from January 2nd (or such later date as Licensee begins operating in a particular Store) through January 21st, at least eight (8)
hours per day Monday through Friday and at least five (5) hours per day each Saturday and each Sunday;
 (2) During the period from January
22nd through February 29th, at least ten (10) hours per day Monday through Saturday, and at least five (5) hours per day each Sunday;
 (3) During the period from March 1st through April 7th, at least seven and one-half (7 1/2) hours per day Monday through Friday, at least ten (10) hours per day each Saturday, and at least five (5) hours per day each
Sunday; and
 (4) During the period from April 8th through the end of the applicable Tax Season, at least ten (10) hours per day Monday
through Saturday and at least five (5) hours per day each Sunday. 
 B. Licensee shall staff, and shall cause Licensee’s Franchisees to staff, each
Kiosk with at least one (1) person at all times required by the preceding paragraph. 
 5. Signage and Advertisements
 A. Licensee and Licensee’s Franchisees shall, at Licensee’s sole expense, post in a conspicuous location on the Kiosk, signs informing prospective customers:

 (1) That Licensee provides to customers, without charge to the customer, an estimate of cost for Licensee preparing the customer’s Tax
Returns;
 (2) Listing a toll free telephone number that customers may contact Licensee to address any problems; and
 (3) Listing the Hours of Operation required in Section 4, above. 
 B. Retailer shall not permit advertising at any Store where a Kiosk is located by any third party relating to the operation of a tax preparation service or related business. 
 C. Licensee shall not advertise through signs, posters, or other marketing materials its Jackson Hewitt
ipower® Card in, upon or outside of the Kiosk, or any Store. 
  

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 6. Maintenance. 
 A.
Licensee and Licensee’s Franchisees shall maintain the Kiosk and keep the Kiosk clean, hazard free, and safe for customers and associates. 
 B.
Retailer shall maintain all areas of the Store other than the Kiosk. 
 7. Licensee Fee; Commission; and Report. 
 A. Licensee shall pay to Retailer the applicable annual License Fee, as designated in Exhibit D, which is attached to and incorporated into this Agreement, in three (3)
equal installments, with the first payment on or before the third business day prior to the end of January in the applicable Tax Season; the second payment on or before the third business day prior to the end of February in the applicable Tax
Season; and the third payment on or before the third business day prior to the end of March in the applicable Tax Season. 
 B. During the Initial Term,
Licensee also shall pay to Retailer on or before April 30th of the applicable Tax Season the Commission Rent designated on Exhibit D based on the number of Tax Returns prepared for customers of a particular Store. 
 C. Prior to expiration of the Initial Term, the parties shall negotiate and enter into a License Fee and Commission Rent agreement for the Extension Term. If the parties
are unable to agree on the License Fee and Commission Rent prior to expiration of the Initial Term, this Agreement will terminate upon expiration of the Initial Term. 
 D. Licensee shall submit to Retailer all payments due under this Agreement via wire transfer along with an excel spreadsheet detailing the distribution of payment for each Store in which a Kiosk is located. Licensee
guarantees all payments due Retailer under this Agreement. Retailer shall provide account numbers for the wire transfer. 
 E. Licensee shall submit to
Retailer contemporaneously with the Commission Rent a report showing the exact number of Tax Returns Licensee and Licensee’s Franchisees prepared at each Kiosk for customers of a particular Store during the applicable Tax Season. 
 F. In the event that a Store is changed from a Division 1 format or a Supercenter format to another format during a Tax Season, the amount Licensee owes to Retailer
under this Agreement for the entire applicable Tax Season must be prorated based on the Store designation of the Store during the applicable Tax Season. 
 G. Licensee’s failure to comply with this Section 7 or with Exhibit D is a material breach of this Agreement. 
 8. Indemnification. 

 A. For the purposes of this Agreement:
 (1)
“Claim” means any action, cause of action, claim, or any other assertion of a legal right; damages including, but not limited to, consequential, future, incidental, liquidated, special, and punitive damages; diminution in value; fines;
judgments; liabilities; losses including, but not limited to, economic loss and lost profits; regulatory actions, sanctions, or settlement payments; and reasonable fees and expenses of attorneys, accountants, experts, and investigators. 

(2) “Indemnitee” means Retailer; Retailer’s subsidiaries, affiliates, officers, managers, members, directors, stockholders, employees,
agents, and representatives; and Retailer’s lessor or other party to an agreement with Retailer related to Retailer’s purchase, lease, or use of the Store or the underlying land, which Retailer has contractual obligation to indemnify for
Claims in connection with the Store. 
  

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 (3) “Indemnified Claim” means a Claim for which one party is obligated to indemnify, defend,
and hold harmless the other party. 
 B. Licensee shall indemnify, defend, and hold harmless Retailer against any Claim, even if the Claim is groundless,
fraudulent, or false, raised or asserted by a third party, including a government entity, in connection with or resulting from any actual or alleged:
 1. Breach of this Agreement by Licensee or by Licensee’s Franchisees;
 2. Negligence or willful misconduct by Licensee or
Licensee’s Franchisees, while on Retailer’s property or in relation to Licensee’s performance under this Agreement;
 3. The
passive negligence, secondary liability, vicarious liability, strict liability, or breach of a statutory or non-delegable duty of Indemnitees, related, directly or indirectly, to any matter covered under this Section 8B or to the performance under
this Agreement of Licensee or Licensee’s Franchisees; and
 4. Any criminal conduct by Licensee or any of Licensee’s Franchisees
while on Retailer’s property or in relation to Licensee’s performance under this Agreement. 
 C. Licensee’s obligation to indemnify, defend,
and hold harmless the Indemnitees under this Section 8 is independent of, and not limited by, any of Licensee’s obligations under Section 9, below, even if damages or benefits are payable under worker’s compensation or other statutes or if
Licensee breaches its obligations under this Section 8. 
 D. Licensee waives any right, at law or in equity, to indemnity or contribution from the
Indemnitee, except as provided in Section 8F, below. 
 E. Retailer shall indemnify, defend, and hold harmless Licensee, Licensee’s Franchisees, and
Licensee’s affiliates, subsidiaries, successors and assigns, officers, directors, agents and employees against all Claims for property damage and personal injury, including death, suffered, incurred, or asserted by any person arising solely out
of an act or omission by Retailer, arising out of operations of the Store in which a Kiosk is located, or both. Retailer is not liable to Licensee or Licensee’s Franchisees, affiliates, subsidiaries, successors and assigns, officers, and
directors, for any lost profits. 
 F. Indemnitee will not be liable to Licensee, nor to any of Licensee’s Franchisees, for any Claim relating to the
negligence, willful misconduct, or intentional or criminal conduct of any of Licensee’s customers or Franchisees. 
 G. Each party receiving notice,
from whatever source, of an Indemnified Claim shall upon receipt of such notice:
 (1) Notify the Indemnitee, as soon as is commercially
practical, of the assertion, filing, or service of any Indemnified Claim; and
 (2) Immediately take all appropriate actions necessary to
protect and defend the party that must be indemnified, defended, and held harmless under this Agreement against the Indemnified Claim. 
 H. Licensee shall
cause the counsel engaged to defend the Indemnitee with respect to the Indemnified Claim to acknowledge receipt of, to accept, and to represent Indemnitee’s interest regarding the Indemnified Claim in accordance with “Wal-Mart’s
Outside Counsel Guidelines.”
  

 5 

 (1) If, in its sole discretion, the Indemnitee determines that a conflict of interest exists between the
Indemnitee and the indemnifying counsel or that the indemnifying counsel is not pursuing a defense for the Indemnitee that is in the Indemnitee’s best interests, the Indemnitee may request that Licensee replace the indemnifying counsel.

 (2) Licensee may not unreasonably withhold its consent to replace the indemnifying counsel and will replace the indemnifying counsel timely
or cause the indemnifying counsel to be replaced timely. 
 (3) If Licensee unreasonably withholds consent or the indemnifying counsel is not
timely replaced after the Indemnitee requested, the Indemnitee may replace the indemnifying counsel, and Licensee will reimburse the Indemnitee any costs incurred by the Indemnitee in replacing the counsel. 
 I. This Section 8 survives the termination or expiration of this Agreement until applicable law fully and finally bars all Claims against the Indemnitee. ALL OBLIGATIONS
UNDER THIS AGREEMENT WILL BE ENFORCED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW FOR THE BENEFIT OF THE INDEMNITEES. In the event that applicable law affects the validity or enforceability of this Section 8, then the applicable law will
operate to amend this Section 8 to the minimum extent necessary to bring the provisions into conformity with the applicable law. This Section 8, as modified, will continue in full force and effect. 
 J. Any failure by Licensee to comply with this Section 8 is a material breach of this Agreement, which does not relieve Licensee of its obligations under this Section 8.

 9. Insurance. 
 A. Licensee and Licensee’s
Franchisees shall procure and maintain during the Initial Term and any renewal term of this Agreement, at no expense to Retailer, the following insurance coverage:
 (1) Worker’s Compensation insurance with statutory limits, or if no statutory limits exist, with minimum limits of five hundred thousand dollars ($500,000) per occurrence, and Employer’s Liability coverage
with minimum limits of ($500,000), for each employee for bodily injury by accident and for each employee for bodily injury by disease. Licensee and Licensee’s Franchisees shall cause Insurer (as defined below) to issue an endorsement providing
stopgap insurance in monopolistic states in which a Kiosk may be located. 
 (2) Commercial General Liability insurance with a two million
dollar ($2,000,000) minimum limit per occurrence for each Store in which a Kiosk is located or with per location aggregate limits for each Store in which a Kiosk is located. This Commercial General Liability policy may not contain an exclusion for
contractual liability assumed by Licensee in this Agreement unless such coverage is provided by a separate policy with minimum limits equal to the Commercial General Liability insurance limits designated in the preceding sentence. 
 B. Licensee and Licensee’s Franchisees may satisfy the minimum limits required in Section 9A(1) and Section 9A(2) by procuring and maintaining Umbrella/Excess
Liability insurance on an umbrella basis, in excess over, and no less broad than the primary liability coverage; with the same inception and expiration dates as the primary liability coverage it is in excess of; with minimum limits necessary to
satisfy the required primary minimum limits; and which “drop down” for any exhausted aggregate limits of the primary liability coverage. Licensee and Licensee’s Franchisees shall cause Insurer (as defined below) to issue an
endorsement to any policy Licensee or Licensee’s Franchisees procures in satisfaction of its obligations in this paragraph providing per location per occurrence limits or with per location aggregate limits for each Store in which a Kiosk is
located and listing as Additional Insured the parties described below. 
  

 6 

 C. Licensee and Licensee’s Franchisees shall procure and maintain all insurance policies required in this Section 9
from an insurance carrier with a rating of B+ or better and a financial Size Category rating of VII or better, as rated in the A.M. Best Key Rating Guide for Property and Casualty Insurance Companies (the “Insurer”). 
 D. Additional Insureds are Wal-Mart Stores, Inc., its Subsidiaries and its Affiliates, and the directors, officers, shareholders, employees, agents, and representatives,
and the respective successors and assigns of each, and any party Retailer has a contractual obligation to indemnify for Claims in connection with the Store. 
 E. All insurance policies required by this Section 9 must be primary, not in excess, and non-contributory. 
 F. Upon Retailer’s request,
Licensee shall submit to Retailer Certificates of Insurance and endorsements evidencing Licensee’s and Licensee’s Franchisees’ compliance with this Section 9. 
 (1) All Certificates of Insurance must show as Certificate Holder “Wal-Mart Stores, Inc., its subsidiaries and affiliates” at 1300 S.E. 8th
Street, Bentonville, Arkansas 72716-0850. 
 (2) All Certificates of Insurance and endorsements must show Licensee or Licensee’s
Franchisee as the Named Insured. 
 G. Failure to comply with this Section 9 is a material breach of this Agreement. Licensee shall indemnify, defend, and
hold harmless the Indemnitees against any Indemnified Claim that the required insurance would have covered but for Licensee’s breach. 
 10.
Equipment. Retailer is neither responsible nor liable for any injury or damage to any person or property resulting from the use, misuse, or failure of any equipment Licensee or Licensee’s Franchisees use even if Retailer furnishes, rents,
or loans the equipment to Licensee or Licensee’s Franchisees. 
 A. The acceptance or use of equipment furnished, rented, or loaned to Licensee or
Licensee’s Franchisees by Retailer is an acceptance by Licensee of full responsibility for any Claim. 
 B. Licensee shall indemnify, defend, and hold
harmless the Indemnitees in accordance with Section 8, above, against any Claims in connection with the equipment that Retailer furnishes, rents, or loans to Licensee or Licensee’s Franchisees. 
 11. Customer Service and Record Ownership
 A. Licensee shall conduct
or cause to be conducted by a third party at least two (2) random personal visits of each Kiosk during the applicable Tax Season to ensure compliance with all Licensee’s and Retailer’s rules and regulations; and shall provide Retailer with
a summary of each visit no later than thirty (30) days following the applicable visit. 
 B. Licensee shall promptly respond, resolve, or both, all customer
complaints related to the Promotion. 
 C. All files and information related to Licensee’s and Licensee’s Franchisee’s customers remain the
property of Licensee. 
 12. Taxes and Permitting
 A.
Licensee shall determine whether a sales tax number is required to conduct the Promotion and which, if any, federal, state, and local licenses and permits are required to conduct the Promotion and shall secure, at no cost to Retailer all such sales
tax numbers and all applicable licenses and permits as may be required. 
  

 7 

 (1) Licensee shall not use any of Retailer’s sales tax numbers or licenses and permits. 

(2) Licensee’s Franchisees shall not use any of Retailer’s sales tax numbers or licenses and permits. 
 B. Licensee shall pay all appropriate tax liabilities levied upon its operation of the Promotion. 
 13. Use of Name
 A. Licensee shall not use Retailer’s trade names, trademarks, service names, service marks, or
logos without the prior written consent of Retailer. Neither Licensee nor Licensee’s Franchisees may list Retailer as a customer in any press releases, advertisements, trade shows, posters, reference lists, or similar public announcements
without Retailer’s prior, written permission. The foregoing notice and approval procedures do not apply to required government filings, including, without limitation, filings with the Securities Exchange Commission, Federal Trade Commission or
state franchise agencies, or communications with financial analysts, as long as such communications are not derogatory with respect to the other party or its parents, affiliates, or subsidiaries. 
 B. Retailer shall only use Licensee’s name to advertise the fact that Licensee is engaged in the Promotion at participating Stores, but Retailer is not obligated to
advertise the fact that Licensee is engaged in the Promotion at participating Stores. 
 14. Default and Termination. 
 A. Each of the following constitutes an “Event of Default” under this Agreement. 
 (1) A material breach of this Agreement that remains uncured more than fifteen (15) days after the non-breaching party notifies the breaching party, in writing, of the breach. 
 (2) A non-material breach of this Agreement that remains uncured more than thirty (30) days after the non-breaching party notifies the breaching party, in
writing, of the breach. 
 (3) Any action by Licensee or Licensee’s Franchisee that Retailer, in its reasonable discretion, determines
constitutes unprofessional conduct, that may harm Retailer’s reputation, or that may result in or do result in criminal charges against Licensee, Licensee’s Franchisees, or both. 
 (4) Any failure by Licensee or by Licensee’s Franchisees to staff a Kiosk with at least one (1) appropriately trained person for at least three (3)
consecutive days at any time after any part of the Kiosk is installed on the floor (even if the Kiosk is not fully operational), or if Retailer relocates Licensee after any part of the Kiosk is installed on the floor, any failure by Licensee or by
Licensee’s Franchisees to staff a Kiosk with at least one (1) appropriately trained person for at least three (3) consecutive days after any part of the Kiosk is installed in the new location (even if the Kiosk is not fully operational).

 (5) Either party becomes insolvent or bankrupt, files a voluntary petition in bankruptcy, makes an assignment for the benefit of creditors,
consents to the appointment of a trustee or receiver, or ceases paying its debt in the ordinary course as they become due or becomes insolvent. 
 (6) A trustee or receiver is appointed for a substantial part of the properties of either party and the appointment is not dismissed within thirty (30) days. 
 (7) Bankruptcy reorganization, arrangement, or liquidation proceedings instituted by or against either party, and if against that party, are consented to or are not dismissed within thirty (30) days. 
 B. Except as set forth in the next sentence, upon an Event of Default, the non-defaulting party may terminate this Agreement in its entirety or as to a particular Kiosk
by providing written notice to the defaulting party ten (10) days prior to the effective termination date. Upon an Event of a Default arising from the breach of Sections 4, 5 or 6 of this Agreement, the non-defaulting party may terminate this
Agreement only with respect to the particular Kiosk by providing written notice to the defaulting party ten (10) days prior to the effective termination date. 
  

 8 

 C. Licensee may terminate this Agreement in its entirety or as to one or more Kiosks upon written notification of the
termination by Licensee to Retailer no later than February 20th of the applicable Tax season. However, Licensee remains liable to Retailer for all applicable License Fees, Commission Rent, and any other payment due Retailer from Licensee or
Licensee’s Franchisee under this Agreement. 
 D. Either party may terminate this Agreement, without cause, anytime between the last day of Tax Season
and May 1st preceding the applicable Tax Season upon written notice to the other party. 
 E. If Licensee’s Franchisee fails to enter into an agreement
with Licensee under which Licensee’s Franchisee is obligated to conduct the Promotion at a particular Store on the Final List, Licensee may elect to be released from its obligations under this Agreement as to the particular Store only provided
that Licensee notify Retailer, in writing, of the failure and of its election on the later of either September 19th of the year preceding the applicable Tax Season or three (3) weeks after the date this Agreement is executed by both Retailer and
Licensee. 
 F. If this Agreement terminates as a result of an Event of Default or in accordance with Section 14C or Section 14D, above, Licensee and
Licensee’s Franchisees will remove all Kiosks, equipment, and property from the Store in which the Kiosk was located and to which this Agreement was terminated within three (3) weekdays following the effective date of the termination.

 G. Termination of this Agreement in its entirety terminates each license granted. Termination of this Agreement as to a particular Kiosk terminates the
license as to that Kiosk. 
 H. At the expiration of each applicable Tax Season, Licensee and Licensee’s Franchisees shall remove all Kiosks, equipment,
and property from seventy five percent (75%) of the Stores in which a Promotion was conducted during the applicable Tax Season within the first three (3) weekdays following end of the applicable Tax Season and shall remove all Kiosks, equipment, and
property from the remaining twenty five percent (25%) of the Stores in which a Promotion was conducted during the applicable Tax Season within the first five (5) weekdays following the end of the applicable Tax Season. 
 (1) Retailer is not responsible for any costs to Licensee or to Licensee’s Franchisees incurred in the removal of equipment and property as required
in the preceding paragraph. 
 (2) In the event that any equipment or property is not removed in accordance with Section 10B, Retailer may
consider any equipment or property abandoned and may dispose of the equipment and property by any reasonable means necessary to free the space; Retailer may charge Licensee for any costs thereby incurred. 
 15. Audit. 
 A. Retailer, at its own expense, may audit such books and
records of Licensee and Licensee’s Franchisees as necessary to determine the number of Tax Returns prepared at each Kiosk or to determine the gross revenue generated at each Kiosk, but shall not have access to or be entitled to review any
taxpayer information. 
 B. Retailer shall notify Licensee of Retailer’s election to audit Licensee’s and Licensee’s Franchisees books in
accordance with the preceding paragraph seven (7) days prior to the audit. 
  

 9 

 C. All audit conducted by Retailer or by Retailer’s agents, employees, and representatives, must be conducted during
Licensee’s regular business hours, at the location such records are maintained, and may not be conducted during any Tax Season. 
 16. Limitation of
Liability. 
 A. EXCEPT FOR RETAILER’S OBLIGATIONS UNDER
SECTION 8, ABOVE, THE MAXIMUM LIABILITY, IF ANY, OF RETAILER FOR ALL
DAMAGES RELATED TO A BREACH OF THIS AGREEMENT IS LIMITED TO AN
AMOUNT NOT TO EXCEED THE TOTAL AMOUNT LICENSEE OWES UNDER THIS
AGREEMENT FOR THE TAX SEASON IN WHICH THE BREACH OCCURS. IN NO
EVENT, AND REGARDLESS OF WHICH THEORY OF LAW LICENSEE SEEKS DAMAGES,
WILL RETAILER BE LIABLE FOR ANY INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL,
CONSEQUENTIAL, OR SPECIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST
INCOME, LOST REVENUES, BUSINESS INTERRUPTION, OR LOST BUSINESS ARISING FROM
(i) THE RELATIONSHIP BETWEEN THE PARTIES (INCLUDING ALL PRIOR DEALINGS AND
AGREEMENTS), (ii) THE CONDUCT OF BUSINESS UNDER THIS AGREEMENT, (iii) BREACH OR
TERMINATION OF THIS AGREEMENT, OR (iv) BUSINESS RELATIONS BETWEEN THE PARTIES EVEN
IF THE PARTIES ADVISED EACH OTHER OF THE POSSIBILITY OF SUCH DAMAGES.
LICENSEE AGREES THAT LICENSEE’S EXCLUSIVE REMEDY, IN LAW OR IN
EQUITY, TO RECOVER DAMAGES IS DEFINED BY THIS AGREEMENT AND FURTHER
LIMITED BY THIS PARAGRAPH. 
 B. Licensee expressly agrees Retailer is not liable to
Licensee’s Franchisees for any breach of this Agreement and further agrees that Retailer’s liability to Licensee’s Franchisees, if any, is limited by the preceding paragraph. 
 C. EXCEPT FOR LICENSEE’S INDEMNIFICATION OBLIGATIONS
UNDER SECTION 8 AND INSURANCE OBLIGATIONS UNDER SECTION 9, ABOVE, THE MAXIMUM
LIABILITY, IF ANY, OF LICENSEE TO RETAILER FOR ALL DAMAGES RELATED TO
A BREACH OF THIS AGREEMENT IS LIMITED TO TEN THOUSAND DOLLARS ($10,000)
FOR EACH STORE IN WHICH A PROMOTION IS CONDUCTED THAT IS AFFECTED
BY THE BREACH. IN NO EVENT, AND REGARDLESS OF WHICH THEORY OF
LAW RETAILER SEEKS DAMAGES, WILL LICENSEE BE LIABLE FOR ANY INDIRECT,
PUNITIVE, EXEMPLARY, INCIDENTAL, OR SPECIAL DAMAGES, INCLUDING BUSINESS INTERRUPTION, ARISING
FROM (I) THE RELATIONSHIP BETWEEN THE PARTIES (INCLUDING ALL PRIOR DEALINGS
AND AGREEMENTS), (II) THE CONDUCT OF BUSINESS UNDER THIS AGREEMENT, (III)
BREACH OR TERMINATION OF THIS AGREEMENT, OR (IV) BUSINESS RELATIONS BETWEEN
THE PARTIES EVEN IF THE PARTIES ADVISED EACH OTHER OF THE POSSIBILITY
OF SUCH DAMAGES. RETAILER AGREES THAT RETAILER’S EXCLUSIVE REMEDY, IN
LAW OR IN EQUITY, TO RECOVER DAMAGES ID DEFINED BY THIS AGREEMENT
AND FURTHER LIMITED BY THIS PARAGRAPH. 
 17. Compliance.

 A. Licensee shall comply, and shall cause Licensee’s Franchisees to comply, with all federal, state, and local laws, rules, orders, directives,
and regulations pertaining to its operations within the Stores including, but not limited to and as amended, the Age Discrimination in Employment Act of 1967, 29 U.S.C. §621, et seq.; the Americans with Disabilities Act of 1990, 42 U.S.C.
§12101, et seq.; the Child Labor Act, 29 U.S.C. §212, et seq.; the Civil Rights Act of 1964, et seq.; the Economic Dislocation and Worker Adjustment Act, 29 U.S.C. §565, et seq.; the Employee Polygraph Act of 1988, 29 U.S.C.
§2001, et seq., the Equal Pay Act of 1963, 29 U.S.C. §201, et seq.; the Fair Labor Standards Act of 1938, 29 U.S.C. §201, et seq.; the Family and Medical Leave Act of 1993, 29 U.S.C. §2601, et seq.; the Immigration Reform and
Control Act of 1986, 8 U.S.C. §1324a, et seq.; the Older Worker Benefit Protection Act, 29 U.S.C. §621, et seq.; and the Omnibus Budget Reconciliation Act of 1986, 29 U.S.C. §623, et seq.; and all other applicable laws, statutes, and
regulations. 
  

 10 

 B. Retailer has absolutely no responsibility, obligation, or liability for the hiring and other employment practices of
Licensee and Licensee’s Franchisees. Licensee warrants and represents that it and Licensee’s Franchisees have a policy to:
 (1)
Comply in all respects with all immigration laws and regulations;
 (2) Properly maintain all records required by the United States
Citizenship and Immigration Services (the "USCIS") including, without limitation, the completion and maintenance of the Form I-9 for each party's employees;
 (3) Respond in a timely fashion to any inspection requests related to such I-9 Forms;
 (4) Cooperate fully in
all respects with any audit, inquiry, inspection, or investigation the USCIS may conduct of such party or any of its employees;
 (5) Conduct
annual audit of the I-9 Forms for its employees;
 (6) Promptly correct any defects or deficiencies the audit reveals; and
 (7) Require all subcontractors performing any work required by this Agreement to comply with the covenants set forth in this Section 17B. 
 C. With respect to its business operations in the Kiosk, Licensee shall comply, and shall cause Licensee’s Franchisees to comply, with the Comprehensive
Environmental Response, Compensation and Liability Act, the Superfund Amendment and Reauthorization Act, the Resource Conservation Recovery Act, the Federal Water Pollution Control Act, the Federal Environmental Pesticides Act, the Clean Water Act,
any federal, state, or local “Superfund” or “Super Lien” statute, or any other statute, law, ordinance, code, rule, regulation, order , or decree, including any amendments thereto, regulating, relating to, or imposing liability
(including strict liability), or standards of conduct concerning any Hazardous Substance or any escape, seepage, leakage, spillage, emission discharge, or release of any Hazardous Substance or material resulting from Licensee and Licensee’s
Franchisees use, handling, management, storage, transportation and disposal of any Hazardous Substance in, about, or under the Store in which a Kiosk is located. 
 D. Licensee shall comply, and shall cause Licensee’s Franchisees to comply, with the provisions of the Americans with Disabilities Act (“ADA”) in complying with its obligations under this Agreement. 
 E. Licensee represents and warrants that neither it nor, to the best of its knowledge, Licensee’s Franchisees are:
 (1) A person or entity designated by the U.S. Government on the list of the Specially Designated Nationals and Blocked Persons (the “SDN List”),
as maintained by the U.S. Treasury Department’s Office of Foreign Assets Control (“OFAC”) at http://www.ustreas.gov/offices/enforcement/ofac/sdn, with which a U.S. person or entity cannot deal with or otherwise engage in business
transactions;
 (2) A person or entity who is otherwise the target of U.S. economic sanctions and trade embargoes enforced and administered by
OFAC, such that a U.S. person or entity cannot deal or otherwise engage in business transactions with Licensee and Licensee’s Franchisees;
 (3) Either wholly or partly owned or wholly or partly controlled by any person or entity on the SDN List, including without limitation by virtue of such person being a director or owning voting shares or interests in an entity on the SDN
List;
 (4) A person or entity acting, directly or indirectly, for or on behalf of any person or entity on the SDN List; or
  

 11 

 (5) A person or entity acting, directly or indirectly, for or on behalf of a foreign government that is
the target of the OFAC sanctions regulations such that the entry into this Agreement would be prohibited under U.S. law. 
 F. Licensee shall, and shall
cause Licensee’s Franchisees to, inquire diligently into and screen the qualifications of each employee, agent, or representative operating out of the Stores, and no one that may pose a reasonably ascertainable risk to the safety or property of
Wal-Mart or its Associates, customers, or business invitees is permitted on Wal-Mart property. For purposes of this paragraph, “inquire diligently into and screen” means conducting a criminal background check in accordance with federal and
state law, properly checking references, and using such other methods to determine qualifications that a reasonable and prudent employer might utilize under the circumstances. Also, “risk” means any propensity to engage in violence, sex
crimes, fraud, theft, vandalism, or any other conduct likely to result in harm to a person or property. Failure to comply with this provision constitutes a material breach of this Agreement. 
 G. Licensee and Licensee’s Franchisees, and any agent, employee, or representative of either Licensee or Licensee’s Franchisees, should remove immediately from
the Store any merchandise purchased from Retailer. 
 (1) Licensee and Licensee’s Franchisees, and any agent, employee, or representative
of either 
 Licensee or Licensee’s Franchisees, may not bring into the Kiosk any merchandise purchased from Retailer unless the
merchandise is purchased for use by Licensee and Licensee’s Franchisees, and any agent, employee, or representative of either Licensee or Licensee’s Franchisees, in the operation of its business in the Kiosk or unless the merchandise is
purchased for immediate consumption by Licensee or Licensee’s Franchisees, or by any agent, employee, or representative of either Licensee or Licensee’s Franchisees. 
 (2) Licensee and Licensee’s Franchisees, and any agent, employee, or representative of either 
 Licensee or Licensee’s Franchisees, must keep a receipt for the merchandise purchased with the merchandise at all times while the merchandise is in
either the Kiosk or the Store. 
 (3) No merchandise for which Licensee or Licensee’s Franchisees, or any agent, employee, or
representative of either Licensee or Licensee’s Franchisees, has not paid may be removed from the Store or brought into the Kiosk. 
 (4)
Any purchase by Licensee and Licensee’s Franchisees, and any agent, employee, or representative of either Tenant or Sublessee, is subject to search according to Retailer’s security procedures applicable to other customers of Retailer. Any
one removing, or involved in the removal of, merchandise, either from the Store or into the Kiosk, without first paying for the merchandise may be trespassed from the Store or all of Retailer’s property, may be treated as a shoplifter, or both.
Shoplifters may be subject to prosecution. 
 H. Retailer shall provide Licensee with a copy of the Wal-Mart Licensee Handbook (“Handbook”), and
Licensee shall comply and shall ensure that Licensee’s Franchisees, and the Franchisees of Licensee’s Franchisees comply with the Handbook. 
 (1) Licensee shall ensure that Licensee’s Franchisees conducting the Promotion, and that the Franchisees of Licensee’s Franchisees conducting the Promotion, are sufficiently trained and appropriately
qualified to conduct the Promotion consistent with the first-class operations and facilities of Retailer. 
 (2) Licensee shall ensure that
Licensee’s Franchisees and the Franchisees of Licensee’s Franchisees, are appropriately attired and groomed and that each maintains a pleasant and courteous attitude toward customers. 
  

 12 

 (3) Licensee will reassign any of Licensee’s employees and will require
Licensee’s Franchisees to reassign a Franchisee employee, as applicable, at Retailer’s request. 
 (4) Retailer, in
its sole judgment and discretion, may deny entry to or remove from its premises Licensee and Licensee’s Franchisees, or any agent, employee, or representative of either Licensee or Licensee’s Franchisees, who violates any of
Retailer’s rules or regulations. 
 18. Miscellaneous 
 A. Financial Services. Licensee covenants and warrants that neither it nor Licensees Franchisees, affiliates, subsidiaries, or assigns, will directly offer any financial services in any Store to Retailer’s customers or shoppers
other than the services that are provided as part of the Promotion, including the ancillary products listed on Exhibit A. Despite the preceding sentence, where allowed by law, Licensee may contact any of its clients outside of any Store about the
client’s interest in financial services and may offer, in the course of the Promotion, its refund settlement products including, without limitation, refund anticipation loans, refund anticipation checks, and IRA’s. Any breach of this
Section is a material breach of this Agreement. 
 B. Independent Contractor. The relationship created between the parties by this Agreement is that
of independent contractor, and except as set forth elsewhere in this Agreement, neither party has the right to direct and control the day-to-day operations of the other or to create or assume any obligation on behalf of the other party for any
purpose whatsoever. Nothing in this Agreement constitutes the parties as partners, join venturers, co-owners, or otherwise as participants in a joint or common undertaking. Neither party owns the assets, customers, or business of the other. Except
as set forth elsewhere in this Agreement, each party is solely responsible for that parties financial obligations associated with the party’s business. 
 C. Exclusivity. Retailer has or may have relationships with other business, persons, or entities, engaged in providing services and products similar to or competitive with the Promotion; Licensee has or may have relationships with
other retailers to provide tax return preparation services at or from locations operated by such other retailers. Licensee and Retailer agree that neither Retailer’s relationship with such other tax return preparation businesses, nor
Licensee’s relationship with such other retailers, gives rights of any kind to the other party. Despite the previous sentence, Retailer will not allow any person or entity other than Licensee to conduct the Promotion at any Store in which a
Kiosk is located. 
 D. Assignment. The license granted by this Agreement is personal to Licensee and is not assignable, except to Franchisees of
Licensee operating under a separate franchise agreement. Any attempt by Licensee or by a franchisee of Licensee to assign, encumber, or otherwise transfer the license granted by this Agreement terminates the privileges granted by the license under
this Agreement. 
 E. Authority. Each Retailer enters into this Agreement severally and solely as to the Store it operates and in which the Kiosk is
located and without any obligation with respect to any other Store. Accordingly, only the respective Retailer that operates the Store in which such Kiosk is located may execute, for a Kiosk, an Attachment A. 
 F. Entire Agreement. This Agreement (together with the Annexes, schedules, exhibits, amendments, addendums hereto) constitutes the entire agreement of the
parties, and supersedes all prior agreements and undertakings, both written and oral, among the parties, with respect to the subject matter hereof. 
 G.
Notice. Any notice required by this Agreement must be in writing and delivered either by hand; by commercial courier; or by placing notice in the U.S. mail, certified mail, return receipt requested, properly addressed and with sufficient
postage. 
  

 13 

 (1) Notice is deemed received on delivery if by hand; one (1) business day (Monday through Friday)
after deposit with the commercial courier, provided deposit is done timely so as to effect next business day delivery, if by commercial courier; or three (3) business days after placing the notice in the U.S. mail, properly addressed and with
sufficient postage for certified mail, return receipt requested. 
 (2) Notice intended for Licensee must be sent to Jackson Hewitt Inc. 3
Sylvan Way, Box 264, Parsippany, NJ 07054, Attn: Vice President, Partnership and Program Management, with a copy to Jackson Hewitt Inc., 3 Sylvan Way, Box 264, Parsippany, NJ 07054, Attn: General Counsel. 
 (3) Notice intended for Retailer must be sent to: Wal-Mart Stores, Inc., Other Income, 1300 SE 8th Street, Bentonville, AR 72716-0850, with a copy to:
Wal-Mart Stores, Inc., Wal-Mart Stores Division – Legal, Office of the General Counsel, 702 SW 8th Street, Bentonville, AR 72716-0185. 
 H.
Governing Law. The parties mutually acknowledge and agree that this Agreement, and any property or tort disputes between the parties, will be construed and enforced in accordance with the laws of the State of Arkansas, without regard to the
internal law of Arkansas regarding conflicts of law. The parties mutually acknowledge and agree that they shall not raise in connection therewith, and hereby waive, any defenses based upon venue, inconvenience of forum or lack of personal
jurisdiction in any action or suit brought in accordance with the foregoing. 
 I. Jurisdiction and venue. For any suit, action, or legal proceeding
arising from this Agreement or from any property or tort dispute between the parties, the parties exclusively consent and submit to the jurisdiction and venue of the state courts of Arkansas situated in Benton County, Arkansas or the federal courts
situated in the Western District of Arkansas. The parties acknowledge that they have read and understand this clause and willingly agree to its terms.  
 [signature page to follow] 
  

 14 

									
	Signed:	 		 		 		 	
					
	Witness:	 		 	Landlord:	 		 	
					
	  	 		 	/s/ Taylor Smith	 		 	June 23, 2008
	 Attest:
	 		 	Taylor Smith	 		 	Date
		 		 	Wal-Mart Stores, Inc.	 		 	
	 	 		 		 		 	
					
	Witness:	 		 	Landlord:	 		 	
					
	  	 		 	/s/ Taylor Smith	 		 	June 23, 2008
	 Attest:
	 		 	Taylor Smith	 		 	Date
		 		 	Wal-Mart Stores East, LP	 		 	
	 	 		 		 		 	
					
	Witness:	 		 	Landlord:	 		 	
					
	  	 		 	/s/ Taylor Smith	 		 	June 23, 2008
	 Attest:
	 		 	Taylor Smith	 		 	Date
		 		 	Wal-Mart Stores Texas, LLC	 		 	
	 	 		 		 		 	
					
	Witness:	 		 	Landlord:	 		 	
					
	  	 		 	/s/ Taylor Smith	 		 	June 23, 2008
	 Attest:
	 		 	Taylor Smith	 		 	Date
		 		 	Wal-Mart Louisiana, LLC	 		 	
	 	 		 		 		 	
		 		 		 		 	
					
	 Signed:
	 		 		 		 	
					
	Witness:	 		 	Licensee:	 		 	
					
	  	 		 	/s/ Drew Gattuso	 		 	June 16, 2008
		 		 	Signature	 		 	Date
	 Attest:
	 		 		 		 	
					
	 	 		 	Drew Gattuso	 		 	
		 		 	Printed Name	 		 	
					
		 		 	 	 		 	

  

 15 

 Exhibit A 
 Products 
 IRS Direct – allows Jackson Hewitt customers to receive their refund directly from the IRS via
direct deposit to their bank account in 8 to 15 days, or have their refund check mailed to them in 21 to 28 days. The IRS Direct option is free with paid income tax preparation. 
 Assisted Refund – financial product that allows Jackson Hewitt customers to receive the amount of
their federal tax refund, less fees, within 8-15 days. The customer may choose to have the refund proceeds deposited directly into their bank account, or disbursed via a check or the ipower®
 card. 
 Assisted Refund / Bank Loan (AR / BL) – financial product that allows Jackson Hewitt customers to apply for a reduced loan
of up to $1,000 of their federal tax refund, less fees, and get it in as little as one day. The customer will receive the balance of their tax refund as an Assisted Refund in 8-15 days. 
 Refund Anticipation Loan (RAL) – financial product that allows Jackson Hewitt customers to receive a
loan in the amount of their anticipated federal tax refund in as little as one day, less fees. Loan proceeds may be disbursed via a check or the ipower® card. 
 Money Now Loan – financial product that allows Jackson Hewitt customers to receive a loan in the
amount of their anticipated federal tax refund in as little as one hour, less fees. Loan proceeds may be disbursed via a check or the ipower® card. 
 Flex Direct – option for Jackson Hewitt customers who have a balance due where Jackson Hewitt can arrange to have any additional taxes a customer owes
transferred directly from their bank account to the IRS. 
 Flex Plan – option for Jackson Hewitt customers who have a balance due where Jackson
Hewitt can request an installment plan from the IRS on behalf of the customer to spread their payments out over time. IRS and other charges apply. 
 Flex Credit – option which allows a Jackson Hewitt customer to pay their balance due with their
VISA®, MasterCard®, American Express® or Discover® Card. Third-party fees apply. 
 Gold
Guarantee® – Customers who purchase the Gold Guarantee will be reimbursed up to a total of $5,000 in additional tax liability or reduction in refund if a Jackson Hewitt tax
preparer makes an error preparing the customer’s tax return. 
 Jackson Hewitt ipower ®Card – is a prepaid Visa card which may be used as a disbursement method for loan and non-loan proceeds. 
  

 16 

 Exhibit B 
 Tax Timeline 
 Commitments for 2009 
  

							
	 START
DATE
	  	 ACTION
	  	END DATE	  	 
	 4/2/08
	  	Wal-Mart sends list of all stores that had no tax kiosk last year to tax companies. Tax Companies can send Wal- Mart one list of stores by 5-19-08 they are interested in pursuing for next year.
Wal-Mart will take this input into consideration when compiling the Phase 2 list.	  	4/2/08	  	
				
	 4/21/08
	  	Wal-Mart sends OPSUSR email to stores with Tax Kiosk this year explaining Pre-Commitments for next year	  	4/21/08	  	
				
	 4/28/08
	  	Tax Companies approach Store Managers in their existing kiosk locations to ask for a Pre-Commitment for next year	  	5/16/08	  	PHASE 1
				
	 5/19/08
	  	Tax Companies email Wal-Mart one complete list of all Pre-Committed stores for next year.	  	5/19/08	  	
				
	 5/20/08
	  	Wal-Mart works on Phase 2 list	  	5/23/08	  	
				
	 5/26/08
	  	Wal-Mart sends Tax Companies their specific stores they can approach for commitments.	  	5/26/08	  	
				
	 5/27/08
	  	Tax Companies can approach stores on their list for commitments.	  	7/4/08	  	PHASE 2
				
	 7/7/08
	  	Tax Companies send Wal-Mart one list of all stores they have commitments for from the list Wal-Mart sent on 5-5-08.	  	7/7/08	  	
				
	 7/8/08
	  	Wal-Mart works on compiling master Tax Commitment List and prepares an “Open Season” list of stores still un- committed.	  	7/11/08	  	
				
	 7/14/08
	  	Wal-Mart sends Tax Companies an email explaining the "Rules of Engagement" for the next round of store visits.	  	7/14/08	  	
				
	 7/14/08
	  	Wal-Mart sends OPSUSR email to stores with Phase 3 information	  	7/14/08	  	
				
	 7/21/08
	  	Wal-Mart sends “Open Season” store list to all Tax Companies.	  	7/21/08	  	
				
	 7/22/08
	  	Tax Companies solicit stores on “Open Season” list to get commitments for next year	  	8/29/08	  	PHASE 3
				
	 9/1/08
	  	Tax Companies send Wal-Mart one list of all stores they have commitments on from the “Open Season” list Wal- Mart sent on 7-21-07	  	9/1/08	  	
				
	 9/2/08
	  	Wal-Mart works on FINAL LIST	  	9/5/08	  	
				
	 9/8/08
	  	Wal-Mart sends each Tax Company their Final List according to Wal-Mart’s book-keeping.	  	9/8/08	  	
				
	 9/9/08
	  	Tax Companies compare their final list to Wal-Mart's final list. Tax Companies prepare one list to send to Wal-Mart of discrepancies.	  	9/12/08	  	
				
	 9/15/08
	  	Send Wal-Mart one list of any discrepancies on Final List	  	9/15/08	  	
				
	 9/16/08
	  	Wal-Mart works on Final List	  	9/19/08	  	
				
	 9/22/08
	  	Wal-Mart sends Final List to Tax Companies	  	9/22/08	  	
				
	 11/1/08
	  	All TELE-COM phone and data cables must be ran by this date or will have to wait until after
12-29-08 to be ran.	  		  	
				
	 1/2/09
	  	Conduct Promotion	  	Last day of
Tax
Season	  	

  

 17 

 Exhibit C 
 Approved Tax Locations 
 (Attached) 
  

 18 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Exhibit D 
 2009 Licensee Fee Schedule 
  

				
	Annual License Fee
		
	 Supercenter Store
	  	$	6,700
	 Division 1 Store
	  	$	5,000

  

							
	Commission Rent
			
	 # of Tax Returns
	  	Supercenter Store	  	Division 1 Store
	 350-600
	  	$	600	  	$	600
	 601-800
	  	$	1,200	  	$	1,200
	 801-1000
	  	$	1,800	  	$	1,800
	 1001-1200
	  	$	2,400	  	$	2,400
	 1201-1400
	  	$	3,000	  	$	3,000
	 1401 and above
	  	$	3,600	  	$	3,400

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