Document:

Amendment No. 1 to Change in Control Agreement

 Exhibit No. 10.2 
 AMENDMENT NO. 1 
 to 
 CHANGE IN CONTROL AGREEMENT 
 This Amendment No. 1 (this
“Amendment”) is dated effective February 8, 2008 by and between Jack E. Brucker (“Executive”) and Rural/Metro Corporation (“Rural/Metro”), and amends the Change in Control Agreement between the parties dated
effective April 25, 2002 (the “Original Agreement”). 
  

	 	1.	Reason for this Amendment. The parties acknowledge and agree that it is in their mutual interest to modify the Original Agreement, primarily in recognition of the provisions
of Section 409A of the Internal Revenue Code. 

  

	 	2.	Specific changes to the Original Agreement. 

  

	 	a.	The second paragraph of Section 3 of the Original Agreement is hereby deleted and replaced in its entirety with the following paragraph: 

 “The COC payment will be paid in one lump sum within five days following your termination of employment provided, however, that if, at the time of
your termination of employment, you are a “specified employee” within the meaning of Section 409A of the Internal Revenue Code (the “Code”) and are subject to the provisions of Section 409A(a)(2)(B) of the Code (or any
comparable successor provision), the COC Payment will be paid in one lump sum on the date that is six months after the date of your “separation from service” from the Company (as such term is defined for purposes of Section 409A of
the Code). In the event of your death, any unpaid portion of the COC payment will be paid immediately to your surviving spouse or, if there is no surviving spouse, to your family trust or, if there is no family trust, to your estate.”

  

	 	b.	The third sentence of Section 4 of the Original Agreement is hereby deleted and replaced with the following sentence: 

 “However, if your employment with the Company is terminated without “Cause” within two years following a Change of Control or you
terminate your employment with the Company for “Good Reason” within two years following a Change of Control, each Existing Option and any other option that you hold will remain 

 
exercisable until the earlier of the latest date upon which the option could have expired by its original terms under any circumstances or the tenth
anniversary of the original grant date of the option.” 
  

	 	c.	The last two sentences of the first paragraph of Section 5 of the Original Agreement are hereby deleted and replaced with the following two sentences: 

“The Benefit Allowance shall be paid on a monthly basis. The cost of providing the unavailable benefit to a similarly situated employee will be
determined by Rural/Metro in the exercise of its discretion.” 
  

	 	d.	Section 23 of the Original Agreement is hereby deleted and replaced in its entirety with the following paragraph: 

 “To the extent any payment under this Agreement, when combined with all other payments received during the same calendar year that are subject to
the limitations on deductibility under Section 162(m) of the Code, would exceed the limitations on deductibility under Section 162(m) of the Code for such year, such excess shall be deferred until the earliest date(s) at which Rural/Metro
reasonably anticipates that the deduction of such payment will not be limited or eliminated by application of Section 162(m). Such deferred amounts shall bear interest at the rate of eight percent (8%) per annum.” 
  

	 	3.	Miscellaneous. Except as set forth in this Amendment, the Original Agreement remains in full force and effect. Capitalized terms used but not defined in this Amendment shall
have the meaning set forth in the Original Agreement. The terms and conditions of this Amendment shall prevail in the event of inconsistency between this Amendment and the Original Agreement, if any. 

 IN WITNESS WHEREOF, Rural/Metro and Executive have executed this Amendment. 
  

									
	EXECUTIVE	 		 	RURAL/METRO CORPORATION
				
	/s/ Jack E. Brucker	 		 	By:	 	/s/ Conrad A. Conrad
	Jack E. Brucker	 		 	Conrad A. Conrad
	Chief Executive Officer and President	 		 	Member, Compensation Committee

  

 2Employment Agreement

 Exhibit No. 10.3 
 EMPLOYMENT AGREEMENT 
 This Employment Agreement (“Agreement”) is made and entered into by
and between KRISTINE B. PONCZAK (“Executive”) and RURAL/METRO CORPORATION, a Delaware corporation (and/or one or more of its subsidiaries, affiliates, joint ventures and partnerships as applicable, “Rural/Metro”). The Effective
Date of this Agreement is February 8, 2008 (the “Effective Date”). 
 RECITALS 
 A. The Board of Directors of Rural/Metro believes it is in the best interests of Rural/Metro to continue to employ Executive as the Senior Vice President
and Chief Financial Officer of Rural/Metro. The Board of Directors believes that Executive is, and is expected to continue to be, a key contributor to the success of Rural/Metro. Due to Executive’s experience, Executive has particular skills
and knowledge that the Board of Directors believes are valuable to Rural/Metro, its customers and its financial stakeholders. 
 B.
Rural/Metro has decided to offer Executive an employment agreement, and Executive has decided to accept such agreement, on the terms and conditions set forth below. 
 NOW, THEREFORE, IT IS HEREBY MUTUALLY AGREED AS FOLLOWS: 
  

	 	1.	POSITION AND DUTIES. 

 Executive will continue to be employed as Senior Vice President and Chief Financial Officer of Rural/Metro and shall have a primary reporting relationship to the Chief Executive Officer (“CEO”), with accountability to the Board of
Directors of Rural/Metro (the “Board”) generally acting through its Audit Committee (the “Audit Committee”). Executive shall perform the duties of Executive’s position, as determined by the CEO and the Board, in accordance
with the policies, practices and bylaws of Rural/Metro. Executive shall attend all meetings of the Board and Audit Committee as and when requested by the Board or the Audit Committee. Executive shall serve Rural/Metro faithfully, loyally, honestly
and to the best of Executive’s ability. Executive will devote Executive’s best efforts to the performance of Executive’s duties for, and in the business and affairs of, Rural/Metro. Rural/Metro reserves the right, in its sole
discretion, to change or modify Executive’s position, title, service area(s), duties and/or reporting relationship, subject to Executive’s rights under Section 6. 
  

	 	2.	BASE SALARY. 

 Executive’s base salary (“Base Salary”) will continue at the level in effect as of the Effective Date. Executive’s Base Salary will be paid in substantially equal periodic installments in 

  

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accordance with Rural/Metro’s generally-applicable payroll practices. Executive’s Base Salary will be reviewed at least annually in accordance with
Rural/Metro’s executive compensation review policies and practices. 
  

	 	3.	MANAGEMENT INCENTIVE PROGRAM. 

 Executive shall be eligible to participate in the Rural/Metro Management Incentive Program or any successor incentive compensation program maintained by Rural/Metro from time to time (“MIP”) and to receive such additional
compensation as may be provided by the MIP. Notwithstanding anything to the contrary in the MIP, if Executive’s employment is terminated without Cause as set forth in Section 5(B) of this Agreement, is terminated for Good Reason as set
forth in Section 6(A) of this Agreement, or is terminated by reason of death or Disability as set forth in Section 7 of this Agreement (in each case after the last day of the sixth month of the applicable MIP plan year), then Executive
shall be paid a pro-rata portion of the compensation awarded (or to be awarded, as the case may be) pursuant to the MIP for the MIP plan year in which such termination occurs. Such pro-rata portion shall be (a) calculated by dividing the annual
MIP award amount (as determined pursuant to the last two sentences of this Section 3), if any, by 365 days and multiplying that quotient by the number of days during the MIP plan year that Executive was actively employed, and (b) paid at
such time as is determined pursuant to the MIP. Notwithstanding the foregoing, if Executive’s employment is terminated for Cause as set forth in Section 5(A) of this Agreement, is terminated without Good Reason as set forth in
Section 6(B) of this Agreement, or terminates or is terminated for any reason or for no reason prior to the end of the sixth month of the MIP plan year, then Executive shall not be eligible to receive compensation awarded pursuant to the MIP.
In determining the partial-year MIP award (if any), it is intended that (i) accomplishment of quantitative (“hard”) goals shall be evaluated based on full-year financial performance; and (ii) accomplishment of personal goals
shall be evaluated in good faith in a manner consistent with similar evaluations in prior years based on Executive’s performance through the date of termination of active employment. Notwithstanding anything herein to the contrary, Executive
acknowledges the discretionary nature of the MIP. 
  

	 	4.	TERMINATION. 

 This Agreement
will continue in full force and effect until it is terminated by the parties. This Agreement may be terminated in any of the following ways: (a) it may be renegotiated and replaced by a written agreement signed by both parties;
(b) Rural/Metro may elect to terminate this Agreement with or without “Cause,” as defined below; (c) Executive may elect to terminate this Agreement with or without “Good Reason,” as provided below; or (d) this
Agreement may terminate automatically upon Executive’s death or Disability pursuant to Section 7. 
  

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	 	5.	TERMINATION BY RURAL/METRO 

  

	 	A.	Termination For Cause. 

 Rural/Metro may terminate this Agreement and Executive’s employment for Cause at any time upon written notice. This means that Rural/Metro has the right to terminate the employment relationship for Cause at any time should there be
Cause to do so. 
 For purposes of this Agreement, “Cause” shall be limited to discharge resulting from a
determination by Rural/Metro that Executive: (a) has been convicted of (or has pleaded guilty or no contest to) a felony involving dishonesty, fraud, theft or embezzlement; (b) has repeatedly failed or refused, in a material respect to
follow reasonable policies or directives established by Rural/Metro, if the failure or refusal has not been cured within ten (10) days after Rural/Metro has provided written notice to Executive of the specific conduct constituting such failure
or refusal; (c) has willfully and persistently failed or refused to attend to material duties or obligations imposed upon Executive under this Agreement, if the failure or refusal has not been cured within ten (10) days after Rural/Metro
has provided written notice to Executive of the specific conduct constituting such failure or refusal; or (d) has misrepresented or concealed a material fact for purposes of securing employment with Rural/Metro or this Employment Agreement.

 Because Executive is in a position which involves great responsibilities, Rural/Metro is not required to utilize its
progressive discipline policy. In addition, no generally applicable grievance policy shall apply to grievances by Executive regarding Executive’s employment relationship with Rural/Metro. 
 If this Agreement and Executive’s employment is terminated for Cause, Executive shall receive no Severance Benefits. 
  

	 	B.	Termination Without Cause. 

 Rural/Metro also may terminate this Agreement and Executive’s employment without Cause at any time after providing Executive with ten (10) days advance written notice. In the event this Agreement and Executive’s employment
are terminated by Rural/Metro without Cause, Executive shall receive the Severance Benefits pursuant to Section 8. Rural/Metro may place Executive on a paid administrative leave, and bar or restrict Executive’s access to Rural/Metro
facilities, contemporaneously with or at any time following the delivery of the written notice to Executive. For the avoidance of doubt, any action by Rural/Metro pursuant to the foregoing sentence shall not constitute Good Reason or otherwise
constitute a breach of this Agreement by Rural/Metro, and the foregoing sentence or any action 

  

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by Rural/Metro pursuant thereto shall in no way limit or reduce the rights of Rural/Metro as provided elsewhere herein. 
  

	 	6.	TERMINATION BY EXECUTIVE. 

 Executive may terminate this Agreement and Executive’s employment with or without “Good Reason” in accordance with the provisions of this Section 6. 
  

	 	A.	Termination For Good Reason.  

 Executive may terminate this Agreement and Executive’s employment for “Good Reason” by giving written notice to Rural/Metro within thirty (30) days, or such longer period as may be agreed to in writing by Rural/Metro, of
Executive’s receipt of notice of the occurrence of any event constituting “Good Reason”, as described below. 
 Executive shall have “Good Reason” to terminate this Agreement and his employment upon the occurrence of any of the following events: (a) Executive is assigned duties inconsistent with the positions, duties, responsibilities
and status of the Senior Vice President and Chief Financial Officer of Rural/Metro; (b) Executive is required to relocate to an employment location that is more than fifty (50) miles from Executive’s current employment location (which
the parties agree is Rural/Metro’s present Scottsdale headquarters); or (c) Executive’s Base Salary rate is reduced to a level that is at least ten percent (10%) less than the salary paid to Executive during the immediately prior
calendar year, unless Executive has agreed to said reduction or unless Rural/Metro makes an across-the-board reduction that applies to all executives. 
 Notwithstanding the above provisions, Executive shall not have “Good Reason” to terminate this Agreement and his employment if, within thirty (30) days of the written notice of Good Reason provided to
Rural/Metro by Executive, Rural/Metro corrects, remedies or reverses any event which resulted in Good Reason. 
 If Executive
terminates this Agreement and Executive’s employment for Good Reason, Executive shall be entitled to receive Severance Benefits pursuant to Section 8. 
  

	 	B.	Termination Without Good Reason.  

 Executive also may terminate this Agreement and Executive’s employment without Good Reason at any time by giving thirty (30) days notice to Rural/Metro. If Executive terminates this Agreement and Executive’s employment
without Good Reason, Executive shall not receive Severance Benefits pursuant to Section 8. 
  

	 	C.	Administrative Leave.  

  

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 Rural/Metro may place Executive on a paid administrative leave, and bar or restrict
Executive’s access to Rural/Metro facilities, contemporaneously with or at any time following the delivery of the written notice of termination by Executive pursuant to Section 6A or 6B. For the avoidance of doubt, any action by
Rural/Metro pursuant to the foregoing sentence shall not constitute Good Reason or otherwise constitute a breach of this Agreement by Rural/Metro, and the foregoing sentence or any action by Rural/Metro pursuant thereto shall in no way limit or
reduce the rights of Rural/Metro as provided elsewhere herein. 
  

	 	7.	DEATH OR DISABILITY. 

 This
Agreement will terminate automatically on Executive’s death. Any compensation or other amounts due to Executive for services rendered prior to Executive’s death shall be paid to Executive’s surviving spouse, or if Executive does not
leave a surviving spouse, to Executive’s estate. If Executive is receiving Severance Benefits or is entitled to payment of an MIP award pursuant to Section 3 at the time of Executive’s death, then any unpaid Base Salary component of
Executive’s Severance Benefits and MIP award shall be paid to Executive’s surviving spouse, or if Executive does not leave a surviving spouse, to Executive’s estate, for the balance of the Benefit Period (as defined in Section 8)
remaining at the time of Executive’s death. In addition, if, at the time of Executive’s death, Executive is receiving Severance Benefits that include the continuation of health, medical, dental, vision or pharmaceutical insurance benefits
(as described in Section 8), and Executive’s surviving spouse and/or family member(s) is covered by such health, medical, dental, vision or pharmaceutical insurance benefits through Rural/Metro at the time of Executive’s death, then
such coverage of Executive’s surviving spouse and/or family member(s) shall continue throughout the balance of the Benefit Period. No other benefits shall be payable to Executive’s heirs pursuant to this Agreement, but amounts may be
payable pursuant to any life insurance or other benefit plans maintained by Rural/Metro. 
 In the event Executive becomes
“Disabled,” Executive’s employment hereunder shall automatically cease and terminate. Executive shall be considered “Disabled” or to be suffering from a “Disability” for purposes of this Section 7 if Executive
is unable, after any reasonable accommodations required by the Americans with Disabilities Act or other applicable law, to perform the essential functions of Executive’s position because of a physical or mental impairment. In the absence of
agreement between Rural/Metro and Executive as to whether Executive is Disabled or suffering from a Disability (and the date as of which Executive became Disabled), such determinations shall be made by a licensed physician selected by Rural/Metro.
If a licensed physician selected by Executive disagrees with the determination of the physician selected by Rural/Metro, the two physicians shall select a third physician. The decision 

  

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of the third physician concerning whether Executive is Disabled or suffering from a Disability (and the date as of which Executive became Disabled)
shall be binding and conclusive on all interested parties. 
  

	 	8.	SEVERANCE BENEFITS. 

 If this
Agreement and Executive’s employment are terminated without Cause by Rural/Metro as set forth in Section 5B or Executive terminates this Agreement and Executive’s employment for Good Reason as set forth in Section 6A, Executive
shall receive the “Severance Benefits” provided by this Section. In addition, Executive also shall receive the Severance Benefits if Executive’s employment is terminated due to Disability as set forth in Section 7. 
 The Severance Benefits shall begin immediately following the effective date of termination of employment and, except as otherwise provided
herein, will continue to be payable for a period (the “Benefit Period”) of twenty-four (24) months thereafter. However, notwithstanding anything herein to the contrary, the Benefit Period shall be twelve (12) months in the event
that Severance Benefits are payable due to Disability. 
 The Executive’s Severance Benefits shall consist of the
continuation of Executive’s then Base Salary for duration of the Benefit Period, less lawfully required withholdings, and shall be paid in accordance with Rural/Metro’s generally-applicable payroll practices. Such Severance Benefits shall
be paid in lieu of any accrued vacation time, but shall not be in lieu of any MIP award or other incentive compensation due to Executive for services rendered prior to the date of termination. The Severance Benefits also shall consist of the
continuation of any health, medical, dental, vision or pharmaceutical coverage that Executive was participating in as of the last day of active employment to the extent that Executive continues to be eligible for such coverages. These coverages
shall be continued under COBRA beginning the first day of the month following the effective termination date and shall continue for the duration of the Benefit Period provided that Executive satisfactorily complies with all COBRA election and
eligibility requirements. During the Benefit Period, Executive shall continue to pay the same premiums paid as of the last day of active employment. Executive’s life insurance coverage may be converted to an individual policy within 30 days of
the effective termination date, if conversion is then available under the applicable policy. Upon conversion, the cost of maintaining an individual policy resides with Executive. If a particular insurance benefit may not be continued for any reason
during the Benefit Period, Rural/Metro shall pay a “Benefit Allowance” to the Executive. The “Benefit Allowance” will equal 145% of the cost to Rural/Metro of providing the unavailable insurance benefit to a similarly situated
employee. The Benefit Allowance shall be paid on a monthly basis. The cost of providing the unavailable benefit to a similarly situated employee will be determined by Rural/Metro in the exercise of its discretion. 
  

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 Notwithstanding anything in this Agreement to the contrary, if Executive is a
“specified employee,” within the meaning of Section 409A of the Internal Revenue Code (the “Code”) and the regulations thereunder, and is subject to the provisions of Section 409A(a)(2)(B) of the Code (or any comparable
successor provision) at the time Executive’s employment is terminated, the total amount of Severance Benefits (including continuation of Base Salary and any provision of insurance benefits) that may be paid to Executive during the first six
months following Executive’s termination of employment may not exceed the amount set forth in Treasury Regulation section 1.409A-1(b)(9)(iii)(A). Any amount of Severance Benefits that would otherwise have been paid to Executive during such
six-month period under the terms of this Agreement shall be paid to Executive on the first day of the seventh month following termination of Executive’s employment. Further, no Severance Benefits will be paid to Executive unless (and until)
Executive’s termination of employment qualifies as a “separation from service” as such term is defined for purposes of Section 409A of the Code. 
 If Executive voluntarily terminates this Agreement and Executive’s employment, or if Rural/Metro terminates the Agreement and
Executive’s employment for Cause, no Severance Benefits shall be paid to Executive. No Severance Benefits are payable in the event of Executive’s death or retirement, except as expressly set forth in Section 7 above. 
 Severance Benefits and Executive’s right to exercise any stock options shall immediately cease if Executive commits a material
violation of any of the terms of this Agreement relating to confidentiality and non-disclosure, as set forth in Section 10, or the Covenant-Not-To-Compete, as set forth in Section 11. Only material violations will result in the loss of
Severance Benefits and the ability to exercise stock options. 
 The payment of Severance Benefits shall not be affected by
whether Executive seeks or obtains other employment. Executive shall have no obligation to seek or obtain other employment and Executive’s Severance Benefits shall not be impacted by Executive’s failure to “mitigate.” 

In order to receive the Severance Benefits, Executive must execute any release reasonably requested by Rural/Metro of claims that
Executive may have in connection with Executive’s employment with Rural/Metro, including an agreement of non-disparagement and representations regarding compliance with law. 
  

	 	9.	BENEFITS. 

  

	 	A.	Benefit Plans, Insurance, Options, etc. 

 Executive will be entitled to participate in any benefit plans, including, but not limited to, retirement plans, stock option plans, equity compensation or incentive plans, disability plans, life 

  

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insurance plans and health, medical, dental, vision and pharmaceutical plans available to other Rural/Metro executive employees from time to time, subject to
any limitations or restrictions (including waiting periods) specified in said plans. Executive acknowledges and agrees that Executive’s participation (or the extent of participation) in certain of such plans is discretionary with Rural/Metro.

  

	 	B.	Vacation. 

 Executive is
entitled to paid vacation during each calendar year, with the amount and scheduling of such vacation to be determined in accordance with Rural/Metro’s vacation policies as in effect from time to time. If Executive does not take the full
vacation available in any year, the unused vacation may not be carried over to the next calendar year, and Executive will not be compensated for it. 
  

	 	10.	CONFIDENTIALITY; NON-DISCLOSURE; OWNERSHIP OF WORK. 

  

	 	A.	Confidentiality; Non-Disclosure. 

 During the course of Executive’s employment, Executive will become exposed to a substantial amount of confidential and proprietary information, including, but not limited to, financial information, annual reports, audited and unaudited
financial reports, operational budgets and strategies, methods of operation, customer lists, strategic plans, business plans, marketing plans and strategies, new business strategies, merger and acquisition strategies, management systems programs,
computer systems, personnel and compensation information and payroll data, and other such reports, documents or information (collectively the “Confidential and Proprietary Information”). Due to Executive’s senior position with
Rural/Metro, Executive acknowledges that Executive regularly receives Confidential and Proprietary Information with respect to Rural/Metro on a consolidated basis at the holding company level, and with respect to each and every one of
Rural/Metro’s business units and operations (including business units and operations with respect to which Executive does not have direct operational or other responsibilities); for the avoidance of doubt, all such information is expressly
included in the defined term “Confidential and Proprietary Information.” In the event Executive’s employment is terminated by either party for any reason, Executive promises that Executive will not, retain, take with Executive or make
any copies of such Confidential and Proprietary Information in any form, format, or manner whatsoever (including computer print-outs, computer tapes, floppy disks, CD-ROMs, etc.) nor will Executive disclose the same in whole or in part to any person
or entity, in any manner either directly or indirectly. Excluded from this Agreement is information that (i) is or becomes publicly known through no violation of this Agreement, (ii) is lawfully received by the Executive from any third
party without restriction on disclosure or use, (iii) is required to be disclosed by law, or (iv) is expressly approved in writing by 

  

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Rural/Metro for release or other use by the Executive. The provisions of this paragraph shall survive the termination of this Agreement. 
  

	 	B.	Ownership of Work, Materials and Documents. 

 All records, reports, notes, compilations, software, programs, designs and/or other recorded or created matters, copies thereof or reproductions, in whatever media form, relating to Rural/Metro’s trade secrets,
operations, activities, or business, made or received by Executive during any past, present or future employment with Rural/Metro are and shall be works made for hire and are, or shall become the exclusive property of Rural/Metro. Immediately upon
Rural/Metro’s request at any time during or following the term of this Agreement, Executive shall return to Rural/Metro any and all Confidential and Proprietary Information and any other property of Rural/Metro then within Executive’s
possession, custody and/or control. Failure to return Rural/Metro’s property, whether during the term of this Agreement or after its termination, shall be a breach of this Agreement. The provisions of this paragraph shall survive the
termination of this Agreement. 
  

	 	11.	COVENANT-NOT-TO-COMPETE. 

  

	 	A.	Interests to be Protected. 

 The parties acknowledge that during the term of Executive’s employment, Executive will perform essential services for Rural/Metro, its employees and shareholders, and for clients of Rural/Metro. Therefore, Executive will be given an
opportunity to meet, work with and develop close working relationships with Rural/Metro’s clients on a first-hand basis (including, due to Executive’s senior position with Rural/Metro, clients in areas with respect to which Executive may
not have direct operational or other responsibility), and Executive will gain valuable insight as to the clients’ operations, personnel and need for services. In addition, Executive will be exposed to, have access to, and be required to work
with, a considerable amount of Rural/Metro’s Confidential and Proprietary Information. 
 The parties also expressly
recognize and acknowledge that the personnel of Rural/Metro have been trained by, and are valuable to Rural/Metro, and that if Rural/Metro must hire new personnel or retrain existing personnel to fill vacancies it will incur substantial expense in
recruiting and training such personnel. The parties expressly recognize that should Executive compete with Rural/Metro in any manner whatsoever, it could seriously impair the goodwill and diminish the value of Rural/Metro’s business.

 The parties acknowledge that these covenants set forth throughout this Section 11 have an extended duration; however,
they agree that these covenants are reasonable and necessary for the protection of the legitimate business interests of Rural/Metro. 
  

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 For these and other reasons, and the fact that there are many other employment
opportunities available to Executive if Executive should terminate, the parties are in full and complete agreement that the following restrictive covenants (which together are referred to as the “Covenant-Not-To-Compete”) are fair and
reasonable and are freely, voluntarily and knowingly entered into. Further, each party has been given the opportunity to consult with legal counsel before entering into this Agreement. 
  

	 	B.	Devotion to Employment. 

 Executive shall devote substantially all Executive’s business time and efforts to the performance of Executive’s duties on behalf of Rural/Metro. During Executive’s term of employment, Executive shall not at any time or place
or to any extent whatsoever, either directly or indirectly, without the express written consent of Rural/Metro, engage in any outside employment, or in any activity competitive with or adverse to Rural/Metro’s business, practice or affairs,
whether alone or as partner, officer, director, employee, shareholder of any corporation or as a trustee, fiduciary, consultant or other representative. This is not intended to prohibit Executive from engaging in nonprofessional activities such as
personal investments or conducting to a reasonable extent private business affairs which may include other boards of directors’ activity, as long as they do not conflict with Rural/Metro. Participation to a reasonable extent in civic, social or
community activities is encouraged. Notwithstanding anything herein to the contrary, any non-Rural/Metro activities shall be conducted in compliance with Rural/Metro’s corporate governance policies and other policies and procedures as in effect
from time to time. 
  

	 	C.	Non-Solicitation of Clients. 

 During the term of Executive’s employment with Rural/Metro and for a period, after the termination of employment with Rural/Metro, equal to two (2) years (the “Non-Compete Period”), regardless of who initiates the
termination and for whatever reason, Executive shall not directly or indirectly, for Executive, or on behalf of, or in conjunction with, any other person(s), company, partnership, corporation, or governmental entity, in any manner whatsoever, call
upon, contact, encourage, handle, accept or solicit client(s) or prospective clients of Rural/Metro with whom (i) Executive worked as an employee of Rural/Metro at any time prior to termination, or at the time of termination; or (ii) about
whom Executive possessed or had access to Rural/Metro’s Confidential and Proprietary Information at any time prior to termination, or at the time of termination, for the purpose of soliciting, providing or selling such client(s) or prospective
client(s) services that are the same, similar, or related to the services that Rural/Metro provides, or has prepared or offered to provide, to such client(s) or prospective client(s). 
  

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	 	D.	Non-Solicitation of Employees. 

 During the term of Executive’s employment with Rural/Metro and for the Non-Compete Period, regardless of who initiates the termination and for any reason, Executive shall not knowingly, directly or indirectly, for Executive, or on
behalf of, or in conjunction with, any other person(s), company, partnership, corporation, or governmental entity, seek to hire, and/or hire any Rural/Metro employees for the purpose of having such employee engage in services that are the same,
similar or related to the services that such employee provided for Rural/Metro. For the purposes of this Section 11D, “Rural/Metro employee” shall mean any individual who (i) is employed by or who works as a contractor for
Rural/Metro at any time during the twelve (12) month period preceding the termination of this Agreement, or (ii) is employed by or who works as a contractor for Rural/Metro at any time during the Non-Compete Period. 
  

	 	E.	Competing Business. 

 During
the term of this Agreement and for the Non-Compete Period, regardless of who initiates the termination and for any reason, Executive shall not, directly or indirectly, for Executive, or on behalf of, or in conjunction with, any other person(s),
company, partnership, corporation, or governmental entity, in any manner whatsoever, engage in the same or similar business as Rural/Metro, which would be in competition with any Rural/Metro line of business, in any geographical service area where
Rural/Metro is engaged in business, or was considering engaging in business at any time prior to the termination or at the time of the termination of this Agreement. Without limiting the foregoing or any other aspect of this Covenant-not-to-Compete,
Executive further specifically acknowledges and agrees that the limitations set forth in this Section 11.E expressly preclude competitive activity of any nature in any geographical service area by Executive for or on behalf of American Medical
Response (AMR) or any of AMR’s successors or assigns. If the geographical service areas described above in this Section 11.E should be found by a court to be unreasonable in scope, then the geographical service areas applicable herein
shall be the geographical service areas in which Executive performed Executive’s duties pursuant to this Agreement. For the purposes of this provision, the term “competition” shall mean directly or indirectly engaging in or having a
substantial interest in a business or operation which is, or will be, performing the same or similar services as those provided by Rural/Metro. 
 Executive specifically acknowledges and agrees that Rural/Metro is engaged in business in the State of California and that the restrictions on Executive’s activities during the Non-Compete Period, as described
herein, extend to Rural/Metro’s business activities in California. Executive has been informed of and has read and is familiar with Section 16600 of the California Business and Professional Code, which section provides: 
  

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 “Except as provided in this chapter, every contract by which anyone is restrained
from engaging in a lawful profession, trade, or business of any kind is to that extent void.” 
 Executive specifically
agrees and acknowledges that this Agreement is not intended nor does it purport to impose on Executive restrictions within the State of California that are impermissible under California law. Executive therefore waives all rights under California
Business and Professional Code Section 16600 and any other state or federal statute or common law principle of similar effect, including any public policy claims arising under Section 16600. 
  

	 	F.	Extension of Period. 

 Executive agrees that the Non-Compete Period referred to in subsections C, D and E shall be extended for a period of time equal to the duration of any breach of this Agreement by Executive. 
  

	 	G.	Judicial Amendment. 

 If the
scope of any provision of Sections 10 or 11 of this Agreement is found by a court to be too broad to permit enforcement to its full extent, then such provision shall be enforced to the maximum extent permitted by law. The parties agree that the
scope of any provision of this Agreement may be modified by a judge in any proceeding to enforce Sections 10 or 11 of this Agreement, so that such provision can be enforced to the maximum extent permitted by law. If any provision of this Agreement
is found to be invalid or unenforceable for any reason, it shall not affect the validity of the remaining provisions of this Agreement. 
  

	 	H.	Injunctive Relief, Damages and Forfeiture. 

 Due to the nature of Executive’s position with Rural/Metro, and with full realization that a violation of Sections 10 and 11 will cause immediate and irreparable injury and damage, which is not readily
measurable, and to protect Rural/Metro’s interests, Executive understands and agrees that in addition to instituting arbitration proceedings to recover damages resulting from a breach of this Agreement, Rural/Metro may seek to enforce this
Agreement with a court action for injunctive relief in any state or federal court of competent jurisdiction in Maricopa County, Arizona, to cease or prevent any actual or threatened violation of this Agreement on the part of Executive. In any action
brought pursuant to this Section 11H, the prevailing party shall be entitled to an award of Executive’s or its attorney’s fees and costs. 
  

	 	I.	Survival. 

 The provisions of
this Section 11 shall survive the termination of this Agreement. 
  

 Page 12 of 17 

	 	12.	BUSINESS EXPENSES. 

 Rural/Metro will reimburse Executive for any and all necessary, customary, and usual expenses, properly receipted in accordance with Rural/Metro’s policies, incurred by Executive on behalf of Rural/Metro. 
  

	 	13.	AMENDMENTS. 

 This Agreement,
the Executive’s Change in Control Agreement, Indemnity Agreement and Stock Option Agreements (if any) constitute the entire agreement between the parties as to the subject matter hereof, and all prior Employment Agreements are being terminated
as of the Effective Date. Accordingly, there are no side agreements or verbal agreements other than those which are stated above. Any amendment, modification or change in this Agreement must be done so in writing and signed by both parties. Nothing
in this Agreement is intended to alter or modify Executive’s Change in Control Agreement, Indemnity Agreement or Stock Option Agreements (if any), which shall continue in full force and effect following the execution of this Agreement.

  

	 	14.	SEVERABILITY. 

 In the event
a court or arbitrator declares that any provision of this Agreement is invalid or unenforceable, it shall not affect or invalidate any of the remaining provisions. Further, the court shall have the authority to re-write that portion of the Agreement
it deems unenforceable, to make it enforceable. 
  

	 	15.	GOVERNING LAW; EXCLUSIVE VENUE. 

 Because Rural/Metro has its principal place of business located in Scottsdale, Arizona, and because it is mutually agreed that it is in the best interests of Rural/Metro and all of its employees that a uniform body of law consistently
interpreted be applied to the employment agreements between Rural/Metro and all of its employees, this Agreement shall be deemed entered into by Rural/Metro and Employee in Scottsdale, Arizona. The law of the State of Arizona shall govern the
interpretation and application of all of the provisions of this Agreement. 
 The parties expressly agree to submit to the
exclusive jurisdiction and exclusive venue of the courts in Maricopa County, Arizona in connection with any litigation which may be brought with respect to a dispute between the parties, regardless of where Executive resides or where the services
required by this Agreement are performed. Executive irrevocably waives Executive’s right, if any, to have any disputes between Executive and Rural/Metro decided in any jurisdiction or venue other than a court in the State of Arizona.

  

 Page 13 of 17 

	 	16.	DISPUTE RESOLUTION. 

  

	 	A.	Mediation. 

 Any and all
disputes arising under, pertaining to or touching upon this Agreement or the statutory rights or obligations of either party hereto, shall, if not settled by negotiation, be subject to non-binding mediation before an independent mediator selected by
the parties pursuant to Section 16D. Notwithstanding the foregoing, either Executive or Rural/Metro may seek preliminary judicial relief in any state or federal court of competent jurisdiction in Maricopa County, Arizona based upon a belief
that such action may be necessary to avoid irreparable damage during the pendency of the proceedings described in this Section 16. Any demand for mediation shall be made in writing and served upon the other party to the dispute, by certified
mail, return receipt requested, at the business address of Rural/Metro, or at the last known residence address of Executive, respectively. The demand shall set forth with reasonable specificity the basis of the dispute and the relief sought. The
mediation hearing will occur at a time and place convenient to the parties in Maricopa County, Arizona within thirty (30) days of the date of selection or appointment of the mediator. 
  

	 	B.	Arbitration. 

 In the event
that the dispute is not settled through mediation, the parties shall then proceed to binding arbitration before a single independent arbitrator selected pursuant to Section 16D. The mediator shall not serve as arbitrator. TO THE EXTENT
ALLOWABLE UNDER APPLICABLE LAW, ALL CLAIMS AND DISPUTES OF ANY TYPE WHATSOEVER WHICH ARISE OUT OF OR RELATE IN ANY WAY TO THE EMPLOYMENT RELATIONSHIP BETWEEN THE PARTIES, INCLUDING, BUT NOT LIMITED TO, BREACH OF CONTRACT, WRONGFUL
TERMINATION, NEGLIGENT MISPREPRESENTATION, FRAUD, DEFAMATION, OR ANY CLAIMS OF AGE, RACE, SEX, OR OTHER DISCRIMINATION, RETALIATION OR HARASSMENT ARISING UNDER THE AMERICANS WITH DISABILITIES ACT (42 U.S.C. §§ 12101 ET SEQ.), THE
AGE DISCRIMINATION IN EMPLOYMENT ACT (29 U.S.C. §§ 621 ET SEQ.) AND OLDER WORKERS’ BENEFIT PROTECTION ACT (29 U.S.C. § 626(F)), THE EMPLOYMENT RETIREMENT INCOME SECURITY ACT (29 U.S.C. §§ 1001 ET SEQ.),
THE FAIR LABOR STANDARDS ACT (29 U.S.C. §§ 201 ET SEQ.) AND EQUAL PAY ACT (29 U.S.C. § 206(D)), THE FAMILY MEDICAL LEAVE ACT (29 U.S.C. §§ 2611 ET SEQ.), THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT
(29 U.S.C. § 1001 ET SEQ.), TITLE VII OF THE CIVIL RIGHTS ACT (42 U.S.C. § 2000E), UNIFORMED SERVICES EMPLOYMENT AND REEMPLOYMENT ACT (38 U.S.C. §§ 4301 ET SEQ.), THE WORKER ADJUSTMENT AND RETRAINING ACT (29 U.S.C.
§§ 2101 ET SEQ.), THE ARIZONA CIVIL RIGHTS ACT (A.R.S. §§ 41-1441 ET SEQ.), THE ARIZONA 

  

 Page 14 of 17 

 
EMPLOYMENT PROTECTION ACT (A.R.S. § 23-1501), AND/OR ANY OTHER APPLICABLE FEDERAL, STATE OR LOCAL LAW, REGULATION, ORDINANCE CONSTITUTION, CHARTER,
STATUTE, RULE OR REGULATION, AND TORT CLAIMS OF ANY KIND WHATSOEVER; ANY OTHER COMMON-LAW OR STATUTORY CLAIMS; CLAIMS FOR SALARY, WAGES, VACATION PAY, SEVERANCE PAY, BONUS PAYMENTS, STOCK OPTIONS OR EARNINGS OF ANY KIND, FRINGE BENEFITS, MEDICAL OR
HOSPITAL EXPENSES OR BENEFITS, LITIGATION EXPENSES, ATTORNEYS’ FEES, EMPLOYMENT REINSTATEMENT, COMPENSATORY DAMAGES OF ANY KIND, LIQUIDATED OR STATUTORY DAMAGES, PUNITIVE DAMAGES, AND ANY AND ALL OTHER DAMAGES, SHALL BE RESOLVED PURSUANT TO
THIS AGREEMENT AND THERE SHALL BE NO RECOURSE TO COURT, WITH OR WITHOUT A JURY TRIAL. The arbitration hearing shall occur at a time and place convenient to the parties in Maricopa County, Arizona within thirty (30) days of selection or
appointment of the arbitrator. If Rural/Metro has adopted a policy that is applicable to arbitrations with executives, the arbitration shall be conducted in accordance with said policy to the extent that the policy is consistent with this Agreement
and the Federal Arbitration Act, 9 U.S.C. §§ 1-16. If no such policy has been adopted, the arbitration shall be governed by the National Rules for the Resolution of Employment Disputes of the American Arbitration Association
(“AAA”) in effect on the date of the first notice of demand for arbitration. The arbitrator shall issue written findings of fact and conclusions of law, and an award, within thirty (30) days of the date of the hearing unless the
parties otherwise agree. 
  

	 	C.	Damages. 

 In cases of breach
of contract or policy, damages shall be limited to contract damages. In cases of discrimination claims prohibited by statute, the arbitrator may direct payment consistent with the applicable statute. In cases of employment tort, the arbitrator may
award punitive damages if proved by clear and convincing evidence. The arbitrator may award fees, including attorneys’ fees, to the prevailing party and assess costs of the arbitration to the non-prevailing party. Issues of procedure,
arbitrability, or confirmation of award shall be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16, except that Court review of the arbitrator’s award shall be that of an appellate court reviewing a decision of a
trial judge sitting without a jury. 
  

	 	D.	Selection of Mediator or Arbitrator. 

 The parties shall select the mediator or arbitrator from a panel list made available by the AAA. If the parties are unable to agree to a mediator or arbitrator within thirty (30) days of receipt of a demand for mediation or
arbitration, the mediator or arbitrator will be chosen by alternatively striking 

  

 Page 15 of 17 

 
from a list of five (5) mediators or arbitrators obtained by Rural/Metro from AAA. Executive shall have the first strike. 
  

	 	17.	MISCELLANEOUS. 

  

	 	A.	Non-Waiver; Construction; Counterparts. 

 The failure in any one or more instances of a party to insist upon performance of any of the terms, covenants or conditions of this Agreement, to exercise any right or privilege conferred in this Agreement, or the
waiver by said party of any breach of any of the terms, covenants or conditions of this Agreement, shall not be construed as a subsequent waiver of any such terms, covenants, conditions, rights or privileges, but the same shall continue and remain
in full force and effect as if no such forbearance or waiver had occurred. No waiver shall be effective unless it is in writing and signed by an authorized representative of the waiving party. This Agreement shall be construed fairly as to both
parties and not in favor of or against either party, regardless of which party prepared the Agreement. This Agreement may be executed in multiple counterparts, each of which shall be deemed to be an original, and all such counterparts shall
constitute but one instrument. 
  

	 	B.	Successors and Assigns. 

 Executive may not assign this Agreement. This agreement shall inure to the benefit of and shall be binding upon the parties’ successors and Rural/Metro’s assigns. 
  

	 	C.	Notices. 

 All notices
required or permitted to be given hereunder shall be deemed given when delivered in person, or three (3) business days after being placed in the hands of a courier service (e.g., DHL or Federal Express) prepaid or faxed provided that a
confirming copy is delivered forthwith as herein provided, addressed, when to Executive, at the last known mailing address in Rural/Metro’s human resources files, and, when to Rural/Metro, at the mailing address of the corporate headquarters
and to the attention of Rural/Metro’s Chief Executive Officer, and/or to such other respective addresses and/or addressees as may be designated by notice given in accordance with the provisions of this Section. 
 [Signature Page Immediately Follows] 
  

 Page 16 of 17 

 IN WITNESS WHEREOF, Rural/Metro and Executive have executed this Agreement. 
  

									
	EXECUTIVE	 		 	RURAL/METRO CORPORATION
				
	/s/ Kristine B. Ponczak	 		 	By:	 	/s/ Jack Brucker
	 Kristine B. Ponczak
 Dated: February 8,
2008
	 		 		 	 Jack Brucker
 Chief Executive Officer and
President

		 		 		 	Dated: February 8, 2008

  

 Page 17 of 17

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