Document:

Exhibit

Exhibit 10.1

M. Marcel STOLK
Logitech Europe S.A.
EPFL - Quartier de l’Innovation
Daniel Borel Innovation Center
1015 Lausanne, Switzerland
 

Lausanne, July 22, 2017

Dear Marcel, 

Logitech Europe S.A. (the "Company" or "we") is pleased to confirm hereafter the main points of your appointment in the Company.

Position

You have been elected as the Executive Chairman of the board of directors of the Company (the "Board"). Furthermore, you have been appointed by the board of directors of the Company’s parent, Logitech International S.A. ("Logitech" or the "Parent") (the "Parent's Board") as an executive officer with the title of Senior Vice President, C&P and as a member of Logitech's Group Management Team. Nothing in this agreement shall create a right in your favor to remain designated as a member of the Board or as an executive officer or a member of the Logitech's Group Management Team. 

Effective Date

This agreement is entered into for an indefinite period of time with effect as from January 1, 2017.

Fixed Compensation

In consideration of your appointment to the Board and your position as an executive officer and a member of the Group Management Team, you shall be entitled to a fixed compensation of CHF 523’510, which shall be payable in monthly installments to the bank account that you shall have designated to the Company for that purpose. In the event of a termination of your appointment as an Executive Chairman of the Company, as an executive officer or as member of the Group Management Team, the fixed compensation shall be due in proportion to the time of your appointment in such capacity during the relevant period. This fixed compensation shall include representation fees, if any.

Variable Compensation

You shall be entitled to participate in Logitech’s Leadership Team Bonus Program under the Logitech Management Performance Bonus Plan (the "Bonus Plan") as follows: 

		
	•
	Target: 80% of your fixed compensation at 100% of objectives; 

		
	•
	Potential Total Target Cash Compensation (together with the fixed compensation): CHF 942’318.

You acknowledge and agree that the eligibility criteria as well as any payment under the Leadership Team Bonus Program and the Bonus Plan are determined by Logitech in its sole discretion. Logitech may modify or repeal the Leadership Team Bonus Program, the Bonus Plan or both at its discretion at any time. Your rights and obligations under the Leadership Team Bonus Program and the Bonus Plan are governed by the terms of such plans, as may be amended by Logitech at any time.

Logitech Shares

You shall be entitled to receive equity awards relating to shares of the Parent, as determined from time to time by the Parent's Board or the compensation committee of the Parent (the "Compensation Committee") in its sole discretion, under the terms of Logitech's then prevailing equity plans. The receipt of any such award shall be conditioned upon your execution of the associated grant agreement.

You are subject to and required to comply with Logitech’s stock ownership guidelines.

Compliance with the Minder Regulations

As long as you are designated as a member of the Group Management Team of Logitech, any compensation received from the Company or Logitech shall be subject to the approval of the aggregate compensation of the Group Management Team by the shareholders of the Parent on an annual basis, consistent with the Parent's Articles of Incorporation and the Swiss Ordinance Against Excessive Remuneration by Listed Companies and any successor legislation thereof (the so-called "Minder Regulations"). You also acknowledge that (i) the Parent is subject to compliance with the Minder Regulations and (ii) the Minder Regulations do not permit Logitech or any company belonging to the Logitech 

group (hereinafter collectively referred to as "Logitech Companies") to have agreements or arrangements with members of Logitech's Group Management Team that contemplated severance payments, payment of compensation in advance, or indemnities in case of a change of control. 

Expenses

Expenses, if any, shall be paid or reimbursed according to the Company's policies.

Time Dedicated to Your Functions

You shall devote all the time that is necessary to discharge your obligations to the Company and Logitech. You are not expected to have professional activities in addition to your activities for the Company and Logitech except with the Company's written consent. Such consent is hereby given for activities that you conduct for Adoria Investments BV.

Place of Service

You will exercise your functions at the Company offices in EPFL, Quartier de l’Innovation, Daniel Borel Innovation Center in Lausanne, but your position will require a number of trips in Europe, in Asia and in the U.S. You agree not to provide services to Logitech from the Netherlands.

Financial or Personal Data Transfer

You acknowledge and agree that some financial and personal data related to your relationship with the Company, such as information regarding your compensation, bonus plans, allowances, resume, projects (e.g. product developments), performance, etc., and that has been collected by the Company (the "Personal Data"), may be transferred or made available to Logitech Companies outside of Switzerland for the purpose of analyses and processing, for example in connection with your participation in Logitech's bonus or equity plans. Access to your Personal Data shall only be granted to the group CEO and to a few selected employees of Logitech's People and Culture team, who are subject to strict confidentiality obligations. You shall have the right to consult your Personal Data and to have any inaccuracy in such Personal Data corrected.

The Company shall not collect or process any sensitive data as defined by the Swiss legislation on data protection, such as data regarding religious beliefs, political affiliations or health conditions.

Confidentiality Undertaking

You undertake and agree, both before and after Termination, not to disclose to others, except in the performance of your duties to the Company or Logitech or with the Company's prior written consent, any information (including, but not limited to, trade secrets, know-how, technical and commercial data including computer programs, listings of suppliers and of customers, tooling, manufacturing processes, components, financial data, future plans and further information related to Logitech, including information received from third parties under disclosure restrictions), which you have acquired by reason of your position in the Company or Logitech, or which you developed in connection with such positions and which has not been made available to the public generally. You further agree not to use any such information except in the performance of your duties to the Company or Logitech.

You hereby acknowledge the Company's right to possession and title in and to all papers, documents, tapes, drawings, computer programs or other records, prepared by you or provided by the Company or Logitech, or which otherwise come into your possession by reason of your position in the Company or Logitech. You undertake and agree not to make or permit to be made, except in the performance of your duties to the Company or Logitech, any copies of such materials. You further agree to deliver to the Company, upon request, all such materials in your possession.

The provisions of this confidentiality undertaking are without prejudice of the duties that you may have under the Swiss legislation protecting intellectual property or against unfair competition.

Social and Tax Deductions 

All compensation paid to you in your capacity as the Company's Executive Chairman, an executive officer or member of the Group Management Team shall be subject to social security and tax deductions under applicable laws. 

Insurance

The Company will procure insurance against the risks of professional accidents and illness as well as non-professional accidents with Vaudoise Insurance as communicated to you. 

Personnel Welfare Foundation (2nd pilier)

You will continue to be affiliated to the Logitech Swiss Pension Fund subject to the Supervisory Authority’s formal approval of the changes in the Rules of the Plan. 

Termination

The general meeting of the shareholders of the Company shall be free at its sole discretion not to reelect you at the end of your term of office as an Executive Chairman of the Board. It shall also have the right to revoke you at any time and with immediate effect in accordance with Article 705 of the Swiss Code of Obligations and the Company’s articles of association.  You may also resign from your position as the Company's Executive Chairman, executive officer and member of the Group Management Team at any time that is not inconvenient to the Company or Logitech. Unless otherwise agreed between you and us, your resignation shall take effect immediately. In this agreement, any instance of non-reelection, revocation or resignation shall be referred to as a "Termination".

The payment of variable compensation upon Termination shall be carried out in compliance with the terms of Logitech's applicable equity or bonus plans and the terms of the equity awards that may have been granted to you prior to Termination.

Non-Compete Undertaking 

For a period of one year after Termination (the "Non-Compete Period"), you undertake and agree to refrain from directly or indirectly engaging in a capacity as owner, major shareholder, partner, board member, officer or employee in any multinational company that has a material portion of its business in peripheral products for digital platforms, including but not limited to peripheral products in the areas of music, gaming, video collaboration and connected home as well as computing products such as pointing devices, keyboards, tablet accessories and webcams (a "Competing Business") within the territories of Switzerland and the European Union. 

In consideration of your undertaking hereunder, the Company shall pay you an amount equal to 9 (nine) months of your Potential Total Target Cash Compensation (the "Non-Compete Indemnity"). The Non-Compete Indemnity shall be paid pro rata on a quarterly basis during the Non-Compete Period. 

In case of a breach of your obligations under this non-compete undertaking, you shall forfeit any further payment under the Non Compete Indemnity. 

Non Solicitation Undertaking
Since you have obtained and are likely to obtain in the course of your engagement for the Company and Logitech knowledge of, confidence of and influence over employees of Logitech Companies and in recognition that the Logitech Companies have an interest in preserving their connection with such employees, you hereby undertake and agree not to, at any time until Termination and during a period of twelve months thereafter, directly or indirectly, entice away from employment any employee of any Logitech Company or approach such employee for such purpose.

Permitted Modifications to Comply with Laws

You agree that the Company shall have the right to unilaterally amend this contract without compensation solely if an amendment is determined to be reasonably necessary by the Company’s or Logitech’s legal counsel for the Company or Logitech to comply with existing or adopted ordinances, laws, rules or regulations applicable to Logitech ("Laws") (even if such Laws have not yet taken effect), including but not limited to the Minder Regulations and such counsel determines that the amendment reasonably addresses such need. No amendment made to the agreement under this provision shall affect your vested rights.

Applicability of Clawback Policy

To the extent that you remain or are otherwise performing your duties as an Executive Chairman of the Board, as an executive officer or as a member of the Group Management Team, or as otherwise required pursuant to applicable Laws, all compensation payable under this agreement shall be subject to the clawback provisions in Logitech’s compensation plans, programs or agreements applicable to you and the clawback policies that Logitech may adopt pursuant to any applicable Laws, including the Dodd-Frank Wall Street Reform and Consumer Protection Act, or that Logitech determines is necessary or appropriate.

Entire Agreement 

This agreement represents the entire agreement between you and us and replaces and supersedes as of the effective date all previous agreements, understandings or arrangements between you and us.

Any amendment to this agreement shall be done in writing.

Place of Jurisdiction and Applicable Law

Any dispute arising regarding the interpretation or application of this agreement shall be submitted to the competent courts of the judicial circumscription of Lausanne in the Swiss canton of Vaud. This agreement shall be governed by and construed in accordance with the substantive laws of Switzerland, without regard to the principles of conflict of laws thereof.

Please sign the enclosed copy of this agreement and return it to us. Should you require further information on or explanation on the foregoing, please address your request to the People & Culture Department.

Yours sincerely,

LOGITECH EUROPE S.A.

/s/ Francois Stettler        /s/ Russell Hill
	
			
	...................................
	...................................
	 

	François Stettler
Senior Director & General Counsel EMEA
	Russell Hill
Deputy General Counsel and Chief Compliance Officer 
	 

For approval:

/s/ Marcel Stolk
.......................................
Marcel StolkExhibit 10.92

 

EXECUTION VERSION

 

THIRD AMENDMENT

TO AMENDED AND RESTATED CREDIT AGREEMENT

AND

INCREMENTAL INCREASE AGREEMENT

 

This THIRD AMENDMENT TO AMENDED AND RESTATED CREDIT AGREEMENT AND INCREMENTAL INCREASE AGREEMENT (this “Amendment”) is dated as of October 30, 2017, and effective in accordance with Section 4 below, by and among TELETECH HOLDINGS, INC., a Delaware limited liability company (the “Administrative Borrower”), certain subsidiaries of the Administrative Borrower party hereto (collectively with the Administrative Borrower, the “Borrowers”), the Lenders (as defined below) party hereto and WELLS FARGO BANK, NATIONAL ASSOCIATION, a national banking association, as administrative agent for the Lenders party to the Credit Agreement (“Agent”).

 

STATEMENT OF PURPOSE:

 

WHEREAS, the Borrowers, the financial institutions party thereto (the “Lenders”) and Agent are parties to the Amended and Restated Credit Agreement dated as of June 3, 2013 (as amended, restated, supplemented or otherwise modified from time to time, the “Credit Agreement”).

 

WHEREAS, The Borrowers hereby request an Incremental Revolving Credit Increase in an aggregate principal amount of $300,000,000 in accordance with Section 2.9(b) of the Credit Agreement;

 

WHEREAS, subject to the terms and conditions set forth herein, certain Lenders have severally agreed to provide the Incremental Revolving Credit Increase (each an “Increasing Lender” and, collectively, the “Increasing Lenders”); and

 

WHEREAS, the Borrowers have requested, and subject to the terms and conditions set forth herein, Agent and the Lenders party hereto have agreed, to certain amendments to the Credit Agreement as more specifically set forth herein.

 

NOW, THEREFORE, for good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties hereto hereby agree as follows:

 

1.                                     Capitalized Terms.  All capitalized undefined terms used in this Amendment (including, without limitation, in the introductory paragraph and the statement of purpose hereto) shall have the meanings assigned thereto in the Credit Agreement.

 

2.                                     Amendment to Credit Agreement.  The parties hereto agree that the Credit Agreement is hereby amended as follows:

 

(a)                                 Amendment to Letter of Credit Commitment.  The definition of “Letter of Credit Commitment” contained in Section 1.1 of the Credit Agreement is hereby amended by replacing the reference therein to “Thirty-Five Million Dollars ($35,000,000)” with “Twenty-Five Million Dollars ($25,000,000)”.

 

(b)                                Amendment to Swing Line Commitment.  The definition of “Swing Line Commitment” contained in Section 1.1 of the Credit Agreement is hereby amended by replacing the reference therein to “Twenty-Five Million Dollars ($25,000,000)” with “Fifteen Million Dollars ($15,000,000)”.

 

1

 

(c)                                 Amendment to Revolving Amount.  The definition of “Revolving Amount” contained in Section 1.1 of the Credit Agreement is hereby amended by amending the last sentence thereof to read as follows:

 

“The Revolving Amount for all the Lenders on the Third Amendment Effective Date shall be One Billion Two Hundred Million Dollars ($1,200,000,000).”

 

(d)                                Amendment to Section 1.1.  Section 1.1 of the Credit Agreement is hereby amended by adding the following new definition in proper alphabetical order:

 

“ “Third Amendment Effective Date” means October 30, 2017.”

 

(e)                                 Amendment to Section 2.5.  Section 2.5(a) is hereby amended by amending and restating clause (ii) thereof to read as follows:

 

“(ii) 2:00 P.M. (Eastern time) two Business Days prior to the proposed date of borrowing of, continuation of or conversion of a Loan to, a Eurodollar Loan,”

 

(f)                                   Amendment to Schedule 1.  Schedule 1 to the Credit Agreement is hereby amended by replacing Schedule 1 in its entirety with Schedule 1 attached hereto as Annex A.

 

3.                                     Incremental Revolving Credit Increase.

 

(a)                                 After giving effect to the Incremental Revolving Credit Increase as of the Third Amendment Effective Date, each Lender severally agrees that its respective Revolving Credit Commitment shall be as set forth opposite such Lender’s name on Schedule 1 attached hereto as Annex A.

 

(b)                                With respect to the Incremental Revolving Credit Increase, as of the Third Amendment Effective Date and after giving effect to this Amendment, (i) the Incremental Revolving Credit Increase shall constitute part of, and shall be added to, the Revolving Amount and shall be subject to the terms thereof (including, without limitation, interest rate, fees, repayments, prepayments and maturity, but for the avoidance of doubt, the commitment fee on the portion of the Revolving Credit Commitment attributable to the Incremental Revolving Credit Increase shall accrue from the Third Amendment Effective Date, and not from the First Amendment Effective Date), (ii) there shall be an automatic adjustment to the Commitment Percentages in respect of the Revolving Amount of each Lender with a Revolving Credit Commitment after giving effect to the Incremental Revolving Credit Increase and (iii) Agent shall reallocate the Revolving Credit Availability and the Revolving Credit Exposure in accordance with the updated Commitment Percentages as of the Third Amendment Effective Date (and the Increasing Lenders agree to fund Revolving Loans on the Third Amendment Effective Date and make such adjustments necessary to effect such reallocation).

 

4.                                     Conditions to Effectiveness.  This Amendment shall be deemed to be effective upon the satisfaction of each of the following conditions to the reasonable satisfaction of Agent (such date the “Third Amendment Effective Date”):

 

(a)                                 Executed Amendment.  Agent shall have received counterparts of this Amendment duly executed by Agent, the Required Lenders, the Increasing Lenders, the Fronting Lender, the Swing Line Lender and by an Authorized Officer of the Administrative Borrower and each Credit Party;

 

(b)                                New Revolving Credit Notes.  Agent shall have received a Revolving Credit Note executed by US Borrower in favor of each Increasing Lender that has requested a Revolving Credit Note at least two Business Days in advance of the effective date hereof;

 

2

 

(c)                                 Secretary’s Certificate of Administrative Borrower.  Agent shall have received a secretary’s certificate for the Administrative Borrower attaching copies of (i) the resolutions of the board of directors (or comparable official body) of the Administrative Borrower evidencing approval of the execution and delivery of this Amendment and the execution of other Related Writings to which the Administrative Borrower is a party and (ii) the Organizational Documents of the Administrative Borrower certified on or about the date hereof by the Secretary of State or comparable entity in the state or states where the Administrative Borrower is incorporated or formed (or a representation by an Authorized Officer of the Administrative Borrower that the copies of such Organizational Documents previously provided to Agent have not been amended, supplemented or otherwise modified);

 

(d)                                Representations and Warranties.  The representations and warranties of the Credit Parties contained in Section 5 below shall be true and correct; and

 

(e)                                 Fees and Expenses.  (i) Agent and the Lenders, as applicable, shall have been paid such additional fees as separately agreed to by the parties and (ii) Agent shall have been reimbursed for all out-of-pocket charges and other expenses incurred in connection with this Amendment, including, without limitation, the reasonable and documented out-of-pocket fees and disbursements of counsel for Agent (to the extent payable pursuant to the letter agreement dated as of October 6, 2017 between Wells Fargo Securities, LLC and the Administrative Borrower), to the extent invoiced at least two Business Days prior to the effective date hereof or otherwise set forth on a funds flow which has been approved by the Administrative Borrower.

 

(f)                                   Compliance Certificate. Agent shall have received from the Administrative Borrower, a Compliance Certificate demonstrating that US Borrower is in pro forma compliance with the financial covenants set forth in Section 5.7 of the Credit Agreement for the most recently completed fiscal quarter after giving effect to the Incremental Revolving Credit Increase (assuming that the entire Incremental Revolving Credit Increase is fully funded on the Third Amendment Effective Date) and the use of proceeds thereof.

 

5.                                     Representations and Warranties.  By its execution hereof, each Credit Party hereby represents and warrants to Agent and the Lenders that, as of the date hereof after giving effect to this Amendment:

 

(a)                                 each of the representations and warranties made by the Credit Parties in or pursuant to the Loan Documents is true and correct in all material respects (except to the extent that such representation and warranty is subject to a materiality or Material Adverse Effect qualifier, in which case it shall be true and correct in all respects), in each case, on and as of the date hereof as if made on and as of the date hereof, except to the extent that such representations and warranties relate to an earlier date, in which case such representations and warranties are true and correct in all material respects as of such earlier date;

 

(b)                                no Default or Event of Default has occurred and is continuing as of the date hereof or after giving effect hereto;

 

(c)                                 it has the right and power and is duly authorized and empowered to enter into, execute and deliver this Amendment and to perform and observe the provisions of this Amendment;

 

(d)                                this Amendment has been duly authorized and approved by such Credit Party’s board of directors or other governing body, as applicable, and constitutes a legal, valid and

 

3

 

binding obligation of such Credit Party, enforceable against such Credit Party in accordance with their respective terms, subject to applicable bankruptcy, insolvency, reorganization, moratorium or other laws affecting creditors’ rights generally and subject to general principles of equity, regardless of whether considered in a proceeding in equity or at law; and

 

(e)                                 the execution, delivery and performance of this Amendment do not conflict with, result in a breach in any of the provisions of, constitute a default under, or result in the creation of a Lien (other than Liens permitted under Section 5.9 of the Credit Agreement) upon any assets or property of any Company under the provisions of, such Company’s Organizational Documents or any material agreement to which such Company is a party.

 

6.                                     Effect of this Amendment.  Except as expressly provided herein, the Credit Agreement and the other Loan Documents shall remain unmodified and in full force and effect.  Except as expressly set forth herein, this Amendment shall not be deemed (a) to be a waiver of, or consent to, a modification or amendment of, any other term or condition of the Credit Agreement or any other Loan Document, (b) to prejudice any other right or rights which Agent or the Lenders may now have or may have in the future under or in connection with the Credit Agreement or the other Loan Documents or any of the instruments or agreements referred to therein, as the same may be amended, restated, supplemented or otherwise modified from time to time, (c) to be a commitment or any other undertaking or expression of any willingness to engage in any further discussion with the Borrowers or any other Person with respect to any waiver, amendment, modification or any other change to the Credit Agreement or the Loan Documents or any rights or remedies arising in favor of the Lenders or Agent, or any of them, under or with respect to any such documents or (d) to be a waiver of, or consent to or a modification or amendment of, any other term or condition of any other agreement by and among the Credit Parties, on the one hand, and Agent or any other Lender, on the other hand.  References in the Credit Agreement to “this Agreement” (and indirect references such as “hereunder”, “hereby”, “herein”, and “hereof”) and in any Loan Document to the “Credit Agreement” shall be deemed to be references to the Credit Agreement as modified hereby.  This Amendment is a Loan Document.

 

7.                                     Reaffirmations.  Each Credit Party (a) consents to this Amendment and agrees that the transactions contemplated by this Amendment shall not limit or diminish the obligations of such Person under, or release such Person from any obligations under, any of the Loan Documents to which it is a party, (b) confirms and reaffirms its obligations under each of the Loan Documents to which it is a party and (c) agrees that each of the Loan Documents to which it is a party remain in full force and effect and are hereby ratified and confirmed.

 

8.                                     Governing Law.  THIS AMENDMENT SHALL BE GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH, THE LAW OF THE STATE OF NEW YORK AND THE RESPECTIVE RIGHTS AND OBLIGATIONS OF BORROWERS, AGENT, AND THE LENDERS SHALL BE GOVERNED BY NEW YORK LAW, WITHOUT REGARD TO THE PRINCIPLES OF CONFLICTS OF LAWS.

 

9.                                     Counterparts.  This Amendment may be executed in any number of counterparts, and by different parties hereto in separate counterparts and by facsimile signature, each of which counterparts when so executed and delivered shall be deemed to be an original and all of which taken together shall constitute but one and the same agreement.

 

10.                              Electronic Transmission.  Delivery of this Amendment by facsimile, telecopy or pdf shall be effective as delivery of a manually executed counterpart hereof; provided that, upon the request of any party hereto, such facsimile transmission or electronic mail transmission shall be promptly followed by the original thereof.

 

4

 

11.                              Nature of Agreement.  For purposes of determining withholding Taxes imposed under FATCA from and after the effective date of this Amendment, the Administrative Borrower and Agent shall treat (and the Lenders hereby authorize Agent to treat) the Credit Agreement (as amended by this Amendment) as not qualifying as a “grandfathered obligation” within the meaning of Treasury Regulation Section 1.1471-2(b)(2)(i).

 

[Signature Pages Follow]

 

5

 

IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be duly executed as of the date and year first above written.

 

 

	
 
    	
ADMINISTRATIVE BORROWER:
    
	
 
    	
 
    
	
 
    	
TELETECH HOLDINGS, INC., as Borrower
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
By:
    	
 
    
	
 
    	
Name:
    	
 
    
	
 
    	
Title:
    	
 
    

 

TeleTech Holdings, Inc.

Third Amendment to Amended and Restated Credit Agreement

and Incremental Increase Agreement

Signature Page

 

 

	
 
    	
TELETECH SERVICES CORPORATION, as Guarantor
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
By:
    	
 
    
	
 
    	
Name:
    	
 
    
	
 
    	
Title:
    	
 
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
TELETECH INTERNATIONAL HOLDINGS, INC., as Guarantor
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
By:
    	
 
    
	
 
    	
Name:
    	
 
    
	
 
    	
Title:
    	
 
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
REVANA, INC., as Guarantor
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
By:
    	
 
    
	
 
    	
Name:
    	
 
    
	
 
    	
Title:
    	
 
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
ELOYALTY, LLC, as Guarantor
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
By:
    	
 
    
	
 
    	
Name:
    	
 
    
	
 
    	
Title:
    	
 
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
TELETECH GOVERNMENT SOLUTIONS, LLC, as Guarantor
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
By:
    	
 
    
	
 
    	
Name:
    	
 
    
	
 
    	
Title:
    	
 
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
TTEC CONSULTING, INC., as Guarantor
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
By:
    	
 
    
	
 
    	
Name:
    	
 
    
	
 
    	
Title:
    	
 
    

 

TeleTech Holdings, Inc.

Third Amendment to Amended and Restated Credit Agreement

and Incremental Increase Agreement

Signature Page

 

 

	
 
    	
TELETECH SOUTH AMERICA HOLDINGS, LLC, as Guarantor
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
By:
    	
 
    
	
 
    	
Name:
    	
 
    
	
 
    	
Title:
    	
 
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
TELETECH HEALTHCARE SOLUTIONS, INC., as Guarantor
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
By:
    	
 
    
	
 
    	
Name:
    	
 
    
	
 
    	
Title:
    	
 
    

 

TeleTech Holdings, Inc.

Third Amendment to Amended and Restated Credit Agreement

and Incremental Increase Agreement

Signature Page

 

 

	
 
    	
AGENT AND LENDERS:
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
WELLS FARGO BANK, NATIONAL ASSOCIATION, as Agent, Swing   Line Lender, Fronting Lender and Lender
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
By:
    	
 
    
	
 
    	
Name:
    	
Patrick McCormack
    
	
 
    	
Title:
    	
Vice President
    

 

TeleTech Holdings, Inc.

Third Amendment to Amended and Restated Credit Agreement

and Incremental Increase Agreement

Signature Page

 

 

	
 
    	
BANK OF AMERICA, N.A., as Lender
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
By:
    	
 
    
	
 
    	
Name:
    	
 
    
	
 
    	
Title:
    	
 
    

 

TeleTech Holdings, Inc.

Third Amendment to Amended and Restated Credit Agreement

and Incremental Increase Agreement

Signature Page

 

 

	
 
    	
HSBC BANK USA, NATIONAL ASSOCIATION, as Lender
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
By:
    	
 
    
	
 
    	
Name:
    	
 
    
	
 
    	
Title:
    	
 
    

 

TeleTech Holdings, Inc.

Third Amendment to Amended and Restated Credit Agreement

and Incremental Increase Agreement

Signature Page

 

 

	
 
    	
COMPASS BANK, as Lender
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
By:
    	
 
    
	
 
    	
Name:
    	
 
    
	
 
    	
Title:
    	
 
    

 

TeleTech Holdings, Inc.

Third Amendment to Amended and Restated Credit Agreement

and Incremental Increase Agreement

Signature Page

 

 

	
 
    	
BANK OF THE WEST, as Lender
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
By:
    	
 
    
	
 
    	
Name:
    	
 
    
	
 
    	
Title:
    	
 
    

 

TeleTech Holdings, Inc.

Third Amendment to Amended and Restated Credit Agreement

and Incremental Increase Agreement

Signature Page

 

 

	
 
    	
KEYBANK NATIONAL ASSOCIATION, as Lender
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
By:
    	
 
    
	
 
    	
Name:
    	
 
    
	
 
    	
Title:
    	
 
    

 

TeleTech Holdings, Inc.

Third Amendment to Amended and Restated Credit Agreement

and Incremental Increase Agreement

Signature Page

 

 

	
 
    	
U.S. BANK NATIONAL ASSOCIATION, as Lender
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
By:
    	
 
    
	
 
    	
Name:
    	
 
    
	
 
    	
Title:
    	
 
    

 

TeleTech Holdings, Inc.

Third Amendment to Amended and Restated Credit Agreement

and Incremental Increase Agreement

Signature Page

 

 

	
 
    	
THE NORTHERN TRUST COMPANY, as Lender
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
By:
    	
 
    
	
 
    	
Name:
    	
 
    
	
 
    	
Title:
    	
 
    

 

TeleTech Holdings, Inc.

Third Amendment to Amended and Restated Credit Agreement

and Incremental Increase Agreement

Signature Page

 

 

	
 
    	
JPMORGAN CHASE BANK, N.A., as Lender
    
	
 
    	
 
    
	
 
    	
 
    
	
 
    	
By:
    	
 
    
	
 
    	
Name:
    	
 
    
	
 
    	
Title:
    	
 
    

 

TeleTech Holdings, Inc.

Third Amendment to Amended and Restated Credit Agreement

and Incremental Increase Agreement

Signature Page

 

 

ANNEX A

 

Schedule 1

 

Commitments of Lenders

 

	
LENDERS
    	
 
    	
COMMITMENT
    PERCENTAGE
    	
 
    	
REVOLVING
    AMOUNT
    	
 
    
	
Wells Fargo Bank, National   Association
    	
 
    	
16.68
    	
%
    	
$
    	
200,150,000.00
    	
 
    
	
Bank of America, N.A.
    	
 
    	
16.68
    	
%
    	
200,150,000.00
    	
 
    
	
HSBC Bank USA, National Association
    	
 
    	
14.17
    	
%
    	
170,000,000.00
    	
 
    
	
Compass Bank
    	
 
    	
14.17
    	
%
    	
170,000,000.00
    	
 
    
	
Bank of the West
    	
 
    	
13.89
    	
%
    	
166,700,000.00
    	
 
    
	
KeyBank National Association
    	
 
    	
8.33
    	
%
    	
100,000,000.00
    	
 
    
	
U.S. Bank National Association
    	
 
    	
8.33
    	
%
    	
100,000,000.00
    	
 
    
	
JPMorgan Chase Bank, N.A.
    	
 
    	
4.42
    	
%
    	
53,000,000.00
    	
 
    
	
The Northern Trust Company
    	
 
    	
3.33
    	
%
    	
40,000,000.00
    	
 
    
	
Total
    	
 
    	
100
    	
%
    	
$
    	
1,200,000,000.00

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00276-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00276-of-00352.parquet"}]]