Document:

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[Aspect Letterhead]

                                                                   Exhibit 10.79

April 26, 2000

Beatriz V. Infante
President/Chief Executive Officer
Aspect Communications
San Jose, CA 95131

Dear Beatriz:

     This letter agreement (the "Agreement") is to confirm the terms of your
ongoing employment with Aspect Communications Corporation (the "Company") and
supersedes and replaces all prior oral and/or written agreements regarding the
subject matter hereof between you and the Company, including the letter
agreement dated February 16, 2000.

     1.   This Agreement will commence on the date hereof and continue until
February 28, 2002 (the "Original Term"), unless extended for one or more
                        -------------
additional one-year terms upon mutual written agreement between you and the
Company or unless terminated pursuant to the terms described herein.  Approval
by the Company shall be evidenced by the adoption of resolutions by the
Compensation Committee of the Board of Directors of the Company (the
"Committee"). In the event that the Company has entered into discussions with a
 ---------
third party regarding a Change of Control in the beneficial ownership of the
Company (as defined below) and such Change of Control discussions are ongoing at
the end of the Original Term or any extension, this Agreement automatically
shall be extended until the later of (a) the end of a period of eighteen (18)
months following the closing of such Change of Control transaction or (b) at the
time that the parties have ceased their discussions.

     2.   You are employed as President/Chief Executive Officer of the Company,
and as such report to the Company's Board of Directors.  Your job duties and
responsibilities are described on Exhibit A attached hereto.  You agree to the
                                  ---------
best of your ability and experience that you will, to the reasonable
satisfaction of the Company and its Board, at all times loyally and
conscientiously perform all of the duties and obligations required of you
pursuant to the terms of this Agreement; provided, however, that you shall not
be precluded from engaging in civic, charitable or religious activities, from
devoting a reasonable amount of time to private investments, or from serving on
the boards of directors of other business entities with the prior written
approval of the Board of Directors of the Company (the "Board"), so long as such
activities or service do not interfere with your responsibilities to the Company
hereunder.  You will comply with and be bound by the Company's operating
policies, procedures and practices in effect from time to time during the term
of your employment.
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     3.   You acknowledge that your employment is and will continue to be at-
will, as defined under applicable law, and that your employment with the Company
may be terminated by either party at any time for any or no reason, with or
without cause, and with or without notice.  If your employment terminates for
any reason, you will not be entitled to any payments, benefits, damages, award
or compensation other than as provided in this Agreement.  Notwithstanding the
foregoing, you still shall have the right to receive (i) payment of regular
monthly salary and any bonus that has accrued but is unpaid on the date of
termination, (ii) payment of all of your accrued and unused vacation through the
date of termination, (iii) following your submission of proper expense reports,
reimbursement by the Company for all expenses reasonably and necessarily
incurred by you in connection with the business of the Company prior to
termination, (iv) vested contributions and earnings from the Company's 401(k)
plan, and (v) your rights under any of the Company's employee benefit plans,
policies or arrangements in accordance with the terms of such plans, policies
and arrangements.  Any payments described in this paragraph shall be made
promptly upon termination, but in any event in compliance with applicable law
and any applicable terms of the Company's plans, policies, and arrangements.
The rights and duties created by this paragraph may not be modified in any way
except by a written agreement executed by you and the Chief Executive Officer on
behalf of the Company.

     4.   If your employment is involuntarily terminated other than for Cause
(as defined below) or terminated by you following a Constructive Termination (as
defined below) at any time upon or within twelve (12) months following a Change
of Control (the "Coverage Period"), you will be entitled to receive payment of
severance benefits equal to 24 months of your regular monthly salary plus your
annual target bonus (subject to any applicable tax withholding) in effect on the
date of your termination or upon the occurrence of the Change of Control,
whichever is greater. (Effective January 1, 2001, the Coverage Period shall be
expanded to include the period beginning three (3) months prior to the
occurrence of a Change of Control and ending thirteen (13) months following a
Change of Control.) Payment will be made in a lump sum not more than thirty (30)
days following the date of termination. Provided that you make a timely election
to continue coverage under the Company's group health plans pursuant to the
Consolidated Omnibus Budget Reconciliation Act of 1985 ("COBRA"), health
insurance benefits with the same coverage provided to you prior to the
termination (e.g. medical, dental, optical, mental health) will be provided at
the Company's cost for eighteen (18) months following the termination date, but
not longer than until you are covered by comparable health insurance benefits
from another employer or are otherwise ineligible for COBRA continuation
coverage. Nothing in this Section 4 shall restrict the ability of the Company or
its successor from changing some or all of the terms of such health insurance
benefits, the cost to participants, or other features of such benefits;
provided, however, that all similarly situated participants are treated the
same. In addition, and except as otherwise determined below, each stock option
and share of restricted stock you hold that is not otherwise fully exercisable
and/or vested (i.e., released from the Company's repurchase option) as of the
termination date shall become immediately exercisable and/or vested in full as
of such date.

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          Notwithstanding the foregoing, you shall not be required to mitigate
the amount of any payment provided for in this Agreement by seeking other
employment or otherwise nor, except for your eligibility for COBRA continuation
coverage, shall the amount of any payment or benefit provided for in this
paragraph be reduced or otherwise affected by any compensation or benefits
received by you as a result of employment by another employer or self-
employment, by any retirement benefits regardless of source, by offset against
any amount claimed to be owed by you to the Company, or otherwise.

     5.   In the event that the severance and other benefits provided to you by
this Agreement (i) constitute "parachute payments" within the meaning of Section
280G of the Internal Revenue Code of 1986, as amended (the "Code"), or any
                                                            ----
comparable successor provisions, and (ii) but for this paragraph would be
subject to the excise tax imposed by Section 4999 of the Code, or any comparable
successor provisions (the "Excise Tax"), then your benefits hereunder shall be
either

                    (i)  provided to you in full, or

                    (ii) provided to you as to such lesser extent which would
                         result in no portion of such benefits being subject to
                         the Excise Tax,

whichever of the foregoing amounts, when taking into account applicable federal,
state, local and foreign income and employment taxes, the Excise Tax, and any
other applicable taxes, results in the receipt by you, on an after-tax basis, of
the greatest amount of benefits, notwithstanding that all or some portion of
such benefits may be taxable under the Excise Tax.  Unless the Company and you
agree otherwise in writing, any determination required under this paragraph
shall be made in writing in good faith by a qualified third party (the
"Professional Service Firm").  In the event of a reduction of benefits
 -------------------------
hereunder, you shall be given the choice of which benefits to reduce, in the
event that the reduction to zero dollars ($0) of all benefits paid in cash is
insufficient to avoid liability under the Excise Tax.  For purposes of making
the calculations required by this paragraph, the Professional Service Firm may
make reasonable assumptions and approximations concerning applicable taxes and
may rely on reasonable, good faith interpretations concerning the application of
the Code, and other applicable legal authority.  The Company and you shall
furnish to the Professional Service Firm such information and documents as the
Professional Service Firm may reasonably request in order to make a
determination under this Section 5.  The Company shall bear all costs the
Professional Service Firm may reasonably incur in connection with any
calculations contemplated by this paragraph.

          If, notwithstanding any reduction described in this paragraph, the
Internal Revenue Service ("IRS") determines that you are liable for the Excise
                           ---
Tax as a result of the receipt of the payment of benefits described above, then
you shall be obligated to pay back to the Company, within thirty (30) days after
a final IRS determination or in the event that you challenge the final IRS
determination, a final judicial determination, a portion of the payment equal to
the "Repayment Amount."  The Repayment Amount with respect to the payment of
benefits shall be the smallest amount, if any, as shall be required to be paid
to the Company so that your net after-tax proceeds with respect to any payment
of benefits (after taking into account the payment of the Excise Tax and all
other applicable taxes imposed on such payment) shall be maximized.  The
Repayment Amount with respect to the payment of benefits shall be zero if a
Repayment Amount of more than zero would not result in your net after-tax
proceeds with respect to the payment of such benefits being maximized.  If the
Excise Tax is not eliminated pursuant to this paragraph, you shall pay the
Excise Tax.

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          Notwithstanding any other provision of this paragraph, if (i) there is
a reduction in the payment of benefits as described in this paragraph, (ii) the
IRS later determines that you are liable for the Excise Tax, the payment of
which would result in the maximization of your net after-tax proceeds
(calculated as if your benefits previously had not been reduced), and (iii) you
pay the Excise Tax, then the Company shall pay to you those benefits which were
reduced pursuant to this paragraph contemporaneously or as soon as
administratively possible after you pay the Excise Tax so that your net after-
tax proceeds with respect to the payment of benefits is maximized.

     6.   For purposes of this Agreement, the following definitions will apply:

          (a)  "Cause" for your termination will exist if the Company terminates
                -----
your employment for any of the following reasons:  (i) you willfully fail to
substantially perform your duties hereunder (other than any such failure due to
your physical or mental illness), and such willful failure is not remedied
within ten (10) business days after written notice from the Company's Chief
Executive Officer, which written notice shall state that failure to remedy such
conduct may result in an involuntary termination for Cause; (ii) you engage in
willful and serious misconduct (including, but not limited to, an act of fraud
or embezzlement) that has caused or is reasonably expected to result in material
injury to the Company or any of its affiliates, (iii) you are convicted of or
enter a plea of guilty or nolo contendere to a crime that constitutes a felony
related to your employment with the Company or which materially adversely
affects your ability to perform your duties on behalf of the Company, or (iv)
you willfully breach any of your obligations hereunder or under any other
written agreement or covenant with the Company or any of its affiliates,
including, but not limited to, the Confidentiality Agreement, and such willful
breach is not remedied within ten (10) business days after written notice from
the Company's Chief Executive Officer, which written notice shall state that
failure to remedy such conduct may result in an involuntary termination for
Cause.

          (b)  "Change of Control" will mean (i) a dissolution or liquidation of
                -----------------
the Company; (ii)  a sale, lease or other disposition of all or substantially
all of the assets of the Company so long as the Company's stockholders of record
immediately prior to such transaction will, immediately after such transaction,
hold less than fifty percent (50%) of the voting power of the acquiring entity;
(iii) an acquisition of the Company by another entity by means of any
transaction or series of related transactions (including, without limitation,
any reorganization, merger or consolidation but excluding any merger effected
exclusively for the purpose of changing the domicile of the Company), so long as
the Company's stockholders of record immediately prior to such transaction or
series of related transactions will, immediately after such transaction or
series of related transactions, hold less than fifty percent (50%) of the voting
power of the surviving or acquiring entity; or (iv) the individuals who, as of
the date of this Agreement, are members of the Board (the "Incumbent Board"),
cease for any reason to constitute at least fifty percent (50%) of the Board.
If the election, or nomination for election by the Company's stockholders, of
any new director was approved by a vote of at least fifty percent (50%) of the
Incumbent Board, such new director shall be considered as a member of the
Incumbent Board.

               Effective January 1, 2001, "Change of Control" will mean (i) a
dissolution or liquidation of the Company; (ii) a sale, lease or other
disposition of all or substantially all of the assets of the Company so long as
the Company's stockholders immediately prior to such transaction will,
immediately after such transaction, fail to possess direct or indirect
beneficial ownership of more than fifty percent (50%) of the voting power of the
acquiring entity (for purposes of this clause 7(b)(ii), any person who acquired
securities

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of the Company prior to the occurrence of such asset transaction in
contemplation of such transaction and who after such transaction possesses
direct or indirect ownership of at least ten percent (10%) of the securities of
the acquiring entity immediately following such transaction shall not be
included in the group of stockholders of the Company immediately prior to such
transaction); (iii) either a merger or consolidation in which the Company is not
the surviving corporation and the stockholders of the Company immediately prior
to the merger or consolidation fail to possess direct or indirect beneficial
ownership of more than fifty percent (50%) of the voting power of the securities
of the surviving corporation (or if the surviving corporation is a controlled
affiliate of another entity, then the required beneficial ownership shall be
determined with respect to the securities of that entity which controls the
surviving corporation and is not itself a controlled affiliate of any other
entity) immediately following such transaction, or a reverse merger in which the
Company is the surviving corporation and the stockholders of the Company
immediately prior to the reverse merger fail to possess direct or indirect
beneficial ownership of more than fifty percent (50%) of the securities of the
Company (or if the Company is a controlled affiliate of another entity, then the
required beneficial ownership shall be determined with respect to the securities
of that entity which controls the Company and is not itself a controlled
affiliate of any other entity) immediately following the reverse merger (for
purposes of this clause 6(b)(iii), any person who acquired securities of the
Company prior to the occurrence of a merger, reverse merger, or consolidation in
contemplation of such transaction and who after such transaction possesses
direct or indirect beneficial ownership of at least ten percent (10%) of the
securities of the Company or the surviving corporation (or if the Company or the
surviving corporation is a controlled affiliate, then of the appropriate entity
as determined above) immediately following such transaction shall not be
included in the group of stockholders of the Company immediately prior to such
transaction); (iv) an acquisition by any person, entity or group within the
meaning of Section 13(d) or 14(d) of the Securities Exchange Act of 1934, as
amended (the "Exchange Act"), or any comparable successor provisions (excluding
any employee benefit plan, or related trust, sponsored or maintained by the
Company or a subsidiary or other controlled affiliate of the Company) of the
beneficial ownership (within the meaning of Rule 13d-3 promulgated under the
Exchange Act, or comparable successor rule) of securities of the Company
representing at least fifty percent (50%) of the combined voting power entitled
to vote in the election of directors; or (v) the individuals who, as of the date
of this Agreement, are members of the Board (the "Incumbent Board"), cease for
any reason to constitute at least fifty percent (50%) of the Board. If the
election, or nomination for election by the Company's stockholders, of any new
director was approved by a vote of at least fifty percent (50%) of the Incumbent
Board, such new director shall be considered as a member of the Incumbent Board.

     (c)  "Constructive Termination" will be deemed to occur if (A)(i) your
           ------------------------
duties and responsibilities as President/ Chief Executive Officer of the Company
(or a successor corporation) are materially diminished from your duties and
responsibilities as in effect at any time from the time immediately prior to the
occurrence of a Change of Control or at any time thereafter, without your prior
written consent; (ii) any reduction in the total value of your base compensation
and benefits occurs; (iii) your new business office location is either (a) more
than thirty (30) miles in distance from your current business office location or
(b) greater than your current commute to and from your current business office
location; and (B) within sixty (60) days immediately following such event
described in clauses (i) through (iii) above, you elect to terminate your
employment voluntarily.  For purposes of this definition and this Agreement,
however, a change in title with substantially the same duties and
responsibilities shall not be considered a Constructive Termination, should this
result solely from an acquisition by a larger company in which you have
continuing responsibilities for the

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acquiror which are substantially the same as those you had for the Company when
it was independent.

     7.   You have signed a document entitled "Employee Agreement" (the
"Confidentiality Agreement") substantially in the form attached hereto as
 -------------------------
Exhibit B.  You hereby represent and warrant to the Company that you have
---------
complied with all obligations under the Confidentiality Agreement and agree to
continue to abide by the terms of the Confidentiality Agreement and further
agree that the provisions of the Confidentiality Agreement will survive any
termination of this Agreement or of your employment relationship with the
Company.

     8.   Upon your involuntary termination of employment other than for Cause
or your voluntary termination following a Constructive Termination, and as a
condition of the receipt of any benefits under this Agreement, you shall execute
an effective release (the "Release") in substantially the form incorporated
                           -------
herein and attached hereto as Exhibit C (or if you are under forty (40) years
                              ---------
old at the time of such termination, in substantially the form attached hereto
as Exhibit C with appropriate changes to reflect the inapplicability of the Age
Discrimination in Employment Act) as shall ultimately be determined by the
Company.  Such Release shall specifically relate to all of your rights and
claims in existence at the time of such execution and shall confirm your
obligations under the Confidentiality Agreement. It is understood that you have
twenty-one (21) days to consider whether to execute such Release, and you may
revoke such Release within seven (7) business days after execution.  In the
event you do not execute such Release within the twenty-one (21) day period, or
if you revoke such Release within the subsequent seven (7) business day period,
no benefits shall be payable under this Agreement and this Agreement shall be
null and void.  Notwithstanding the foregoing, in addition to or in lieu of the
Release attached hereto as Exhibit C, you may be required to execute and deliver
an effective release in such other form as the Company may, in its sole
discretion, determine to be necessary or appropriate in order to comply with the
requirements of the laws of any jurisdiction applicable to you in order to make
a general release of claims effective and enforceable.

     9.   You represent that you have not entered into any agreements,
understandings, or arrangements with any other person or entity which would be
breached by you as a result of, or that would in any way preclude or prohibit
you from entering into this Agreement or performing any of the duties and
responsibilities provided for herein.

     10.  Any successor to the Company as a result of the occurrence of a Change
of Control (whether direct or indirect and whether by purchase, lease, merger,
consolidation, liquidation or otherwise) or otherwise which succeeds to all or
substantially all of the Company's business and/or assets shall assume the
obligations under this Agreement and agree expressly to perform the obligations
under this Agreement in the same manner and to the same extent as the Company
would be required to perform such obligations in the absence of a succession.
For all purposes under this Agreement, the term "Company" shall include any
successor to the Company's business and/or assets which executes and delivers
the assumption agreement described in this paragraph or which becomes bound by
the terms of this Agreement by operation of law.

          The terms of this Agreement and all of your rights hereunder shall
inure to the benefit of, and be enforceable by, your personal or legal
representatives, executors, administrators, successors, heirs, distributees,
devisees or legatees.

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     11.  This Agreement, including any Exhibits hereto, constitutes the sole
agreement of the parties and supersedes all negotiations and prior agreements
with respect to the subject matter hereof, i.e., the rights and responsibilities
of you and the Company in the event of certain terminations of your employment
with the Company relating to the occurrence of a Change of Control.

     12.  Any term of this Agreement may be amended or waived only with the
written consent of the parties.

     13.  Any notice required or permitted by this Agreement will be in writing
and will be deemed sufficient upon receipt, when delivered personally, by
facsimile or by a nationally-recognized delivery service (such as Federal
Express or Express Mail), or 72 hours after being deposited in the U.S. mail as
certified or registered mail with postage prepaid, if such notice is addressed
to the party to be notified at such party's address as set forth below or as
subsequently modified by written notice.

     14.  The validity, interpretation, construction and performance of this
Agreement will be governed by the laws of the State of California, without
giving effect to the principles of conflict of laws.

     15.  If one or more provisions of this Agreement are held to be
unenforceable under applicable law, the parties agree to re-negotiate such
provision in good faith.  In the event that the parties cannot reach a mutually
agreeable and enforceable replacement for such provision, then (i) such
provision will be excluded from this Agreement or a legal authority of competent
jurisdiction (including an arbitrator) will have the authority to modify or
replace the invalid or unenforceable provision with a valid and enforceable
provision that most accurately embodies the parties' intention with respect to
the invalid or unenforceable provision, (ii) the balance of the Agreement will
be interpreted as if such provision were so excluded, modified or replaced and
(iii) the balance of the Agreement will be enforceable in accordance with its
terms.

     16.  You and the Company agree to attempt to settle any disputes arising in
connection with this Agreement through good faith consultation.  In the event
that we are not able to resolve any such disputes within fifteen (15) days after
notification in writing to the other, we agree that any dispute or claim arising
out of or in connection with this Agreement will be finally settled by binding
arbitration in Santa Clara County, California in accordance with the rules of
the American Arbitration Association by one arbitrator appointed in accordance
with said rules.  The arbitrator will apply California law, without reference to
rules of conflicts of law or rules of statutory arbitration, to the resolution
of any dispute.  Judgment on the award rendered by the arbitrator may be entered
in any court having jurisdiction thereof.  Notwithstanding the foregoing, the
parties may apply to any court of competent jurisdiction for preliminary or
interim equitable relief, or to compel arbitration in accordance with this
paragraph, without breach of this arbitration provision.   You agree that
punitive damages will not be awarded.  This paragraph will not apply to the
Confidentiality Agreement.

          If there is termination of your employment with the Company followed
by a dispute as to whether you are entitled to the benefits provided under this
Agreement, then, during the period of that dispute the Company shall pay you
fifty percent (50%) of the amount specified in Section 4 hereof (except that the
Company shall pay one hundred percent (100%) of any insurance premiums provided
for in Section 4), if, and only if, you agree in writing that if the dispute is
resolved against you, you shall promptly refund to the Company

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all payments you receive plus interest at the rate provided in Section 1274(d)
of the Code, compounded quarterly. If the dispute is resolved in your favor,
promptly after resolution of the dispute the Company shall pay you the sum that
was withheld during the period of the dispute plus interest at the rate provided
in Section 1274(d) of the Code, compounded quarterly.

          Notwithstanding any other provisions of this Agreement, if you either
(i) bring any action to enforce your rights pursuant to this Agreement, or (ii)
defend any legal challenge to your rights hereunder, you shall be entitled to
recover reasonable attorneys' fees and costs incurred in connection with such
action from the Company, payable on a monthly basis, regardless of the outcome
of such action; provided, however, that in the event such action is commenced by
you, the court finds the claim was brought in good faith.

     17.  You acknowledge that, in executing this Agreement, you have had the
opportunity to seek the advice of independent legal counsel, and have read and
understood all of the terms and provisions of this Agreement.

     Please indicate your agreement with the above terms by signing below.

                              Sincerely,

                              Aspect Communications Corporation

                              By: /s/ Norman A. Fogelsong
                                 ----------------------------------------
                              Norman A. Fogelsong
                              Aspect Communications Board of Directors
                              Address:  1310 Ridder Park Drive
                                        San Jose, CA 95131

                              Facsimile Number: (408) 325-2261

     My signature below signifies my agreement with the above terms.

     By: /s/ Beatriz V. Infante
        ---------------------------------------------
     Address:  ______________________________________

     Facsimile Number:_______________________________

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                                   EXHIBIT A
                                   ---------

                           Description of Job Duties
                             And Responsibilities

Beatriz V. Infante, President/Chief Executive Officer
-----------------------------------------------------

This position is responsible for overseeing all corporate functions and
directing the company to ensure attainment of sales and profit goals and maximum
return on invested capital.  Subject to the approval of the Board of Directors,
the position is responsible for the formulation of current and long-range plans
and objectives, and represents the organization in relations with its customers
and all of its stakeholders.
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                                   EXHIBIT B
                                   ---------

                           CONFIDENTIALITY AGREEMENT
                           -------------------------
<PAGE>

                                   EXHIBIT C
                                   ---------

                                    RELEASE
                                    -------<PAGE>

                                                                     EXHIBIT 4.2

                                SMARTAGE CORP.
                                --------------

            SECOND AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
            -------------------------------------------------------

     This SmartAge Corp. Second Amended and Restated Investors' Rights Agreement
(this "Agreement") is made and entered into as of October 5, 1999 by and among
       ---------
SmartAge Corp., a Delaware corporation (formerly known as Netweb Corporation)
(the "Company"), the persons and entities listed on Exhibit A attached hereto
      -------                                       ---------
(consisting of the Prior Investors (defined below) and the Series C Investors
(defined below), collectively referred to herein as the "Investors"), and the
                                                         ---------
persons listed on Exhibit B attached hereto (the "Founders").
                  ---------                       --------

                                   RECITALS
                                   --------

     A.  Certain of the Investors (the "Prior Investors") are holders of
                                        ---------------
outstanding shares of the Company's Series A Preferred Stock ("Series A Stock")
                                                               --------------
and Series B Preferred Stock ("Series B Stock") issued by the Company to such
                               --------------
Prior Investors pursuant to that certain Series A Preferred Stock Purchase
Agreement (the "Series A Agreement") and Series B Preferred Stock Purchase
                ------------------
Agreement (the "Series B Agreement"), dated respectively as of July 30, 1998 and
                ------------------
March 26, 1999 by and among the Company and the Prior Investors, and have also
been granted certain information and registration rights and rights of first
offer under that certain First Amended and Restated Investors' Rights Agreement
dated as of March 26, 1999 by and among the Company and the Prior Investors (the
"Prior Rights Agreement").
 ----------------------

     B.  Certain Investors (the "Series C Investors") have agreed to purchase
                                 ------------------
shares of the Company's Series C Preferred Stock ("Series C Stock") pursuant to
                                                   --------------
that certain Series C Preferred Stock Purchase Agreement by and among the
Company and such Series C Investors dated as of the date hereof (the "Series C
                                                                      --------
Agreement").  The Series C Agreement provides that, as a condition to the Series
---------
C Investors' obligation to purchase Series C Stock thereunder, the Company will
enter into this Agreement and the Series C Investors will be granted the rights
set forth herein.

     C.  The Company, the Investors and the Founders desire to enter into this
Agreement in order to amend, restate and replace the rights and obligations set
forth in the Prior Rights Agreement with the rights and obligations set forth in
this Agreement, and Section 5.2 of the Prior Rights Agreement provides that the
Prior Rights Agreement may be amended by the written consent of the Company and
a majority of the Registrable Securities (as defined in section 2.1(b) of the
Prior Rights Agreement) then outstanding.

                                   AGREEMENT
                                   ---------

     NOW, THEREFORE, in consideration of the foregoing recitals and the mutual
promises hereinafter set forth, the parties hereto agree as follows:

     1.   INFORMATION AND INSPECTION RIGHTS.
          ---------------------------------

          1.1  Financial Information.  The Company covenants and agrees that,
               ---------------------
commencing on the date of this Agreement, for so long as an Investor holds at
least 53,333

                                      -1-
<PAGE>

shares of Series A Stock issued under the Series A Agreement or 90,909 shares of
Series B Stock issued under the Series B Agreement (with the shares of Series B
Stock held by Accel VI L.P., Accel Internet Fund II L.P., Accel Keiretsu VI
Associates L.L.C. and Accel Investors `98 L.P. (collectively, the "Accel
                                                                   -----
Entities") treated as held by a single Investor for purposes of this Section
--------
1.1) or 147,232 shares of Series C Stock (as adjusted for stock splits, reverse
splits and recapitalizations) issued under the Series C Agreement (with the
shares of Series C Stock held by SOFTBANK Capital Partners LP and SOFTBANK
Capital Advisors Fund LP (collectively, the "SOFTBANK Entities") treated as held
by a single Investor for purposes of this Section 1.1) and/or the equivalent
number (on an as-converted basis) of shares of Common Stock of the Company
("Common Stock") issued upon the conversion of such shares of Series A Stock,
  ------------
Series B Stock or Series C Stock ("Conversion Stock"), the Company will:
                                   ----------------

               (a)  Annual Reports.  Furnish to such Investor, as soon as
                    --------------
practicable and in any event within 90 days after the end of each fiscal year of
the Company, an audited consolidated Balance Sheet as of the end of such fiscal
year, an audited consolidated Statement of Income and an audited consolidated
Statement of Cash Flows of the Company and its subsidiaries for such year,
setting forth in each case in comparative form the figures from the Company's
previous fiscal year (if any), all prepared in accordance with generally
accepted accounting principles and practices and accompanied by a report of an
independent public accounting firm;

               (b)  Quarterly Reports.  Furnish to such Investor as soon as
                    -----------------
practicable, and in any case within 45 days of the end of each fiscal quarter of
the Company (except the last quarter of the Company's fiscal year), quarterly
unaudited financial statements, including an unaudited Balance Sheet and an
unaudited Statement of Income, including a comparison of actual results for the
period to those contained in the business plan described in paragraph (c) below;

               (c)  Annual Budget and Business Plan.  Furnish to such Investors
                    -------------------------------
as soon as practicable and in any event no later 30 days after the close of each
fiscal year of the Company, an annual operating plan and budget, prepared on
such basis as the Company deems reasonable (but including quarterly forecasts),
for the next immediate fiscal year.

          1.2  Inspection Rights.  The Company shall permit each Investor
               -----------------
holding at least 227,272 shares of Series B Stock issued under the Series B
Agreement, or 147,232 shares of Series C Stock (as adjusted for stock splits,
reverse splits and recapitalizations) issued under the Series C Agreement and/or
the equivalent number (on an as-converted basis) of shares of Conversion Stock,
or any combination thereof, at such Investor's expense, to visit and inspect the
Company's properties, to examine its books of account and records and to discuss
the Company's affairs, finances and accounts with its officers, all at such
reasonable times as may be requested by such Investor, provided that such
Investor gives the Company advance written notice of such request 15 days prior
to such inspection; provided further that any inspection permitted under this
Section 1.2 shall be conducted on normal business days (excludes weekends and
bank holidays) and between the hours of 9:30 a.m. and 5:00 p.m.

                                      -2-
<PAGE>

          1.3  Confidentiality.  Each Investor acknowledges that the financial
               ---------------
and other information received pursuant to Sections 1.1 and 1.2 is confidential
information of the Company, and hereby agrees to use and hold all such
information in strict confidence and not to use or disclose any such information
to any third party, except on the prior written consent of the Company or to the
extent such information has previously been made publicly available by the
Company; provided that foregoing shall not apply to the Accel  Entities each of
         --------
which acknowledges that they are subject to an obligation to maintain and
protect the confidentiality of the information, documents and materials obtained
or received by them by virtue of their information and inspection rights under
this Section 1, among other information, as is set forth in that certain letter
agreement dated as of March 1, 1999 from Accel Partners to the Company. The
obligations of each Investor under this Section 1.3 shall survive the
termination of its information rights under Section 1.1, of its inspection
rights under Section 1.2 or of this Agreement.

          1.4  Termination of Information and Inspection Rights.  The Company's
               ------------------------------------------------
obligations under Section 1.1 and 1.2 will terminate (i) immediately prior to
the closing of a firm commitment underwritten public offering pursuant to an
effective registration statement filed under the Securities Act of 1933 as
amended (the "Securities Act"), covering the offer and sale of Common Stock for
              --------------
the account of the Company in which the aggregate public offering proceeds to
the Company (before deduction of underwriters' discounts and commissions) equals
or exceeds $20,000,000 and the public offering price per share of which equals
or exceeds $5.50 per share before deduction of underwriters' discounts and
commissions (such price per share of Common Stock to be appropriately adjusted
to reflect Common Stock Events (as defined in subsection 6.5 of the Company's
Restated Certificate of Incorporation)) (an "IPO"); (ii) upon a merger, sale,
                                             ---
liquidation or consolidation of the Company in which the stockholders
immediately prior to such event do not retain a majority of the voting power in
the surviving corporation or company; or (iii) on the sale of all or
substantially all of the Company's assets. The obligations of each Investor
under Section 1.3 shall survive the termination of its rights under Section 1.1
or 1.2 of this Agreement.

          2.   REGISTRATION RIGHTS.
               -------------------

               2.1  Definitions.  For purposes of this Section 2:
                    -----------

                    (a)  Registration.  The terms "register," "registered,"
                         ------------              --------    ----------
and "registration" refer to a registration effected by preparing and filing a
     ------------
registration statement in compliance with the Securities Act, and the
declaration or ordering of effectiveness of such registration statement by the
Securities and Exchange Commission.

                    (b)  Registrable Securities.  The term "Registrable
                         ----------------------             -----------
Securities" means: (1) all the shares of Common Stock of the Company issued or
----------
issuable upon the conversion of any shares of Series A Stock issued under the
Series A Agreement or any shares of Series B Stock issued under the Series B
Agreement or any shares of Series C Stock issued under the Series C Agreement,
as such agreement may hereafter be amended from time to time that are now owned
or may hereafter be acquired by any Investor or any Investor's successors and

                                      -3-
<PAGE>

permitted assigns; (2) all the shares of Common Stock of the Company issued or
issuable upon the conversion of any shares of Series C Stock issued upon
exercise of any warrants, that are now owned or may be hereafter acquired by an
Investor or any Investor's successors or permitted assigns; (3) the shares of
Common Stock now held by the Founders and set forth in Exhibit B attached hereto
                                                       ---------
(the "Founders' Shares"); and (4) any shares of Common Stock of the Company
      ----------------
issued (or issuable upon the conversion or exercise of any warrant, right or
other security which is issued) as a dividend or other distribution with respect
to, or in exchange for or in replacement of, all such shares of Common Stock
described in clause (1), (2) or (3) of this subsection (b); provided that
Registrable Securities shall not, however, include any shares that formerly were
Registrable Securities and that (a) have been sold or transferred by a person or
entity in a transaction in which rights under this Section 2 are not assigned in
accordance with this Agreement, (b) have been sold or transferred to the public
pursuant to Rule 144 promulgated under the Securities Act of 1933, as amended
("Rule 144") or (c) may, within a 90-day period, be sold to the public without
  --------
volume restrictions pursuant to Rule 144 unless the Holder of such shares holds
more than 5% of the outstanding shares of Common Stock of the Company.

               (c)  Registrable Securities Then Outstanding.  The number of
                    ---------------------------------------
shares of "Registrable Securities Then Outstanding" shall mean the number of
           ---------------------------------------
shares of Common Stock which are Registrable Securities and (1) are then issued
and outstanding or (2) are then issuable pursuant to the exercise or conversion
of then outstanding and then exercisable options, warrants or convertible
securities for Registrable Securities.

               (d)  Holder.  The term "Holder" means any person owning of
                    ------             ------
record Registrable Securities or any assignee of record of such Registrable
Securities to whom rights under such sections have been duly assigned in
accordance with this Agreement; provided, however, that for purposes of this
                                --------  -------
Agreement, a record holder of shares of Series A Stock, Series B Stock or Series
C Stock convertible into such Registrable Securities shall be deemed to be the
Holder of such Registrable Securities; and provided, further, that Holders of
                                           --------  -------
Registrable Securities will not be required to convert their shares of Series A
Stock, Series B Stock or Series C Stock into Common Stock in order to exercise
the registration rights granted hereunder until immediately before the closing
of the offering to which the registration relates.

               (e) Form S-3. The term "Form S-3" means such form under the
                   --------            --------
Securities Act as is in effect on the date hereof or any successor registration
form under the Securities Act subsequently adopted by the SEC which permits
inclusion or incorporation of substantial information by reference to other
documents filed by the Company with the SEC.

               (f)  SEC.  The term "SEC" or "Commission" means the U.S.
                    ---             ---      ----------
Securities and Exchange Commission.

               (g)  Registrable Series A Stock. The term "Registrable Series A
                    --------------------------
Stock" means (1) any shares of Common Stock of the Company issued or issuable
upon conversion of any shares of Series A Stock issued under the Series A
Agreement, (2) with respect to Sections 2.4, 2.8, 2.9 and 2.11 only, any shares
of Common Stock of the Company issued or issuable upon conversion of any shares
of Series A Stock issued upon exercise of those warrants

                                      -4-
<PAGE>

issued pursuant to that certain Warrant Agreement to Purchase Shares of Series A
Preferred Stock (as amended, the "Warrant Agreement") by and among Lycos Inc.,
Tripod, Inc. and the Company dated as of July 20, 1998, and (3) any shares of
Common Stock of the Company issued (or issuable upon conversion or exercise of
any warrant, right or other security which is issued) as a dividend or other
distribution with respect to, or in exchange for or in replacement of, all such
shares of Common Stock described in clause (1) of this subsection (g); provided
                                                                       --------
that Registrable Series A Stock shall not, however, include any shares that
formerly were Registrable Series A Stock and that (x) have been sold or
transferred by a person or entity in a transaction in which rights under this
Section 2 are not assigned in accordance with this Agreement, (y) that have been
sold or transferred to the public pursuant to Rule 144 or (z) that may, within a
90-day period, be sold to the public without volume restrictions pursuant to
Rule 144 unless the Holder of such shares holds more than 5% of the outstanding
shares of Common Stock of the Company.

               (h)  Registrable Series B Stock.  The term "Registrable Series B
                    --------------------------
Stock" means (1) any shares of Common Stock of the Company issued or issuable
upon conversion of any shares of Series B Stock issued under the Series B
Agreement, and (2) any shares of Common Stock of the Company issued (or issuable
upon conversions or exercise of any warrant, right or other security which is
issued) as a dividend or other distribution with respect to, or in exchange for
or in replacement of, all such shares of Common Stock described in clause (1) of
this subsection (h); provided that Registrable Series B Stock shall not,
                     --------
however, include any shares that formerly were Registrable Series B Stock and
that (x) have been sold or transferred by a person or entity in a transaction in
which rights under this Section 2 are not assigned in accordance with this
Agreement, (y) that have been sold or transferred to the public pursuant to Rule
144 or (z) that may, within a 90-day period, be sold to the public without
volume restrictions pursuant to Rule 144 unless the Holder of such shares holds
more than 5% of the outstanding shares of Common Stock of the Company.

               (i)  Registrable Series C Stock.  The term "Registrable Series C
                    --------------------------
Stock" means (1) any shares of Common Stock of the Company issued or issuable
upon conversion of any shares of Series C Stock issued under the Series C
Agreement, (2) any shares of Common Stock of the Company issued or issuable upon
conversion of any shares of Series C Stock issued upon exercise of any warrant,
and (3) any shares of Common Stock of the Company issued (or issuable upon
conversions or exercise of any warrant, right or other security which is issued)
as a dividend or other distribution with respect to, or in exchange for or in
replacement of, all such shares of Common Stock described in clause (1) or (2)
of this subsection (i); provided that Registrable Series C Stock shall not,
                        --------
however, include any shares that formerly were Registrable Series C Stock and
that (x) have been sold or transferred by a person or entity in a transaction in
which rights under this Section 2 are not assigned in accordance with this
Agreement, (y) that have been sold or transferred to the public pursuant to Rule
144 or (z) that may, within a 90-day period, be sold to the public without
volume restrictions pursuant to Rule 144 unless the Holder of such shares holds
more than 5% of the outstanding shares of Common Stock of the Company.

               (j)  Registrable Founders Stock.  The term "Registrable Founders
                    --------------------------
Stock" means (1) the Founders' Shares; and (2) any shares of Common Stock of the
Company issued (or issuable upon the conversion or exercise of any warrant,
right or other security which

                                      -5-
<PAGE>

is issued) as a dividend or other distribution with respect to, or in exchange
for or in replacement of, all such Founders Shares; provided that Registrable
Securities shall not, however, include any shares that formerly were Registrable
Founders Stock, and that (a) have been sold or transferred by a person or entity
in a transaction in which rights under this Section 2 are not assigned in
accordance with this Agreement, (b) that have been sold or transferred to the
public pursuant to Rule 144, or (c) that may, within a 90-day period, be sold to
the public without volume restrictions pursuant to Rule 144 unless the Holder of
such shares holds more than 5% of the outstanding shares of Common Stock of the
Company.

         2.2   Demand Registration.
               -------------------

               (a)  Request by Holders of Series B Preferred Stock.  If the
                    ----------------------------------------------
Company shall receive at any time after the earlier of March 26, 2003, or six
(6) months after the IPO, a written request from Series B Investors collectively
holding at least 30% of Registrable Series B Stock then held by the Series B
Investors that the Company file a registration statement under the Securities
Act covering the Registrable Securities pursuant to this Section 2.2, then the
Company shall, within 20 days after the receipt of such written request, give
notice of such request ("Request Notice") to all Holders, and use its best
                         --------------
efforts to effect, as soon as reasonably practicable, the registration under the
Securities Act of all Registrable Securities which Holders request to be
registered and included in such registration by notice given by such Holders to
the Company within 20 days after receipt of the Request Notice, subject only to
the limitations of this Section 2; provided that the Registrable Securities
                                   --------
requested by all Holders to be registered pursuant to such request must have an
anticipated aggregate public offering price (before any underwriting discounts
and commissions) of not less than $15,000,000.

               (b)  Request by Holders of Series C Preferred Stock.  If the
                    ----------------------------------------------
Company shall receive at any time after March 26, 2003, a written request from
Series C Investors collectively holding at least 30% of Registrable Series C
Stock then held by the Series C Investors that the Company file a registration
statement under the Securities Act covering at least 30% of the Registrable
Series C Stock pursuant to this Section 2.2, then the Company shall, within 20
days after the receipt of such written request, provide a Request Notice to all
Holders, and use its best efforts to effect, as soon as reasonably practicable,
the registration under the Securities Act of all Registrable Securities which
Holders request to be registered and included in such registration by notice
given by such Holders to the Company within 20 days after receipt of the Request
Notice, subject only to the limitations of this Section 2; provided that the
                                                           --------
Registrable Securities requested by all Holders to be registered pursuant to
such request must have an anticipated aggregate public offering price (before
any underwriting discounts and commissions) of not less than $20,000,000.

               (c)  Underwriting. If the Investors initiating the above
                    ------------
registration request under this Section 2.2 ("Initiating Holders") intend to
                                              ------------------
distribute the Registrable Securities covered by their request by means of an
underwriting, then they shall so advise the Company as a part of their request
made pursuant to this Section 2.2 and the Company shall include such information
in the written notice referred to in subsections 2.2(a) or 2.2(b). In such
event, the right of any Holder to include his Registrable Securities in such
registration shall be conditioned

                                      -6-
<PAGE>

upon such Holder's participation in such underwriting and the inclusion of such
Holder's Registrable Securities in the underwriting (unless otherwise mutually
agreed by a majority in interest of the Initiating Holders and such Holder) to
the extent provided herein. All Holders proposing to distribute their securities
through such underwriting shall enter into an underwriting agreement in
customary form with the managing underwriter or underwriters selected for such
underwriting by the Company (and reasonably satisfactory to a majority in
interest of the Initiating Holders). Notwithstanding any other provision of this
Section 2.2, if the underwriter(s) advise(s) the Company in writing that
marketing factors require a limitation of the number of securities to be
underwritten then the Company shall so advise all Holders of Registrable
Securities that would otherwise be registered and underwritten pursuant hereto,
and the number of Registrable Securities that may be included in the
underwriting shall be reduced as required by the underwriter(s) and allocated
first to the Initiating Holders, second to the Holders of Registrable Series B
or Registrable Series C Stock, who are not the Initiating Holders, and third to
any other stockholder holding Registrable Securities, on a pro rata basis among
such Holders based on the total number of Registrable Securities then held by
each such Holder. Any Registrable Securities excluded and withdrawn from such
underwriting shall be withdrawn from the registration.

               (d)  Maximum Number of Demand Registrations.  The Company is
                    --------------------------------------
obligated to (i) effect two (2) such registrations pursuant to Section 2.2(a)
and (ii) effect two (2) such registrations pursuant to Section 2.2(b), and the
Company shall not be obligated to effect a registration during the one hundred
eighty (180) day period commencing with the date of the Company's IPO.

               (e)  Deferral.  Notwithstanding the foregoing, if the Company
                    --------
shall furnish to Holders requesting the filing of a registration statement
pursuant to this Section 2.2, a certificate signed by the President or Chief
Executive Officer of the Company stating that in the good faith judgment of the
Board of Directors of the Company, it would be seriously detrimental to the
Company for such registration statement to be filed, then the Company shall have
the right to defer such filing for a period of not more than 120 days after
receipt of the request of the Initiating Holders; provided, however, that the
                                                  --------  -------
Company may not utilize this right more than twice in any twelve (12) month
period.

               (f)  Expenses.  All registration expenses incurred in connection
                    --------
with a registration pursuant to this Section 2.2, including without limitation
all registration and qualification fees, printers' and accounting fees, fees and
disbursements of counsel (and the reasonable fees and disbursements of a single
counsel for all of the Registered Holders selling Registrable Securities
pursuant to the registration under this Section 2.2, up to a maximum of
$20,000), and underwriters' discounts and commissions shall be borne by the
Company. Each Holder participating in a registration pursuant to this Section
2.2 shall bear such Holder's proportionate share (based on the total number of
shares sold in such registration other than for the account of the Company) of
all discounts or commissions payable to underwriters in connection with such
offering. Notwithstanding the foregoing, the Company shall not be required to
pay for any expenses of any registration proceeding begun pursuant to this
Section 2.2 if the registration request is subsequently withdrawn at the request
of the Holders of a

                                      -7-
<PAGE>

majority of the Registrable Securities to be registered, unless the Holders of a
majority of the Registrable Securities then outstanding agree to forfeit their
right to one (1) demand registration pursuant to this Section 2.2 (in which case
such right shall be forfeited by all Holders of Registrable Securities);
provided, further, however, that if at the time of such withdrawal, the Holders
--------  -------  -------
have learned of a material adverse change in the condition, business, or
prospects of the Company not known to the Holders at the time of their request
for such registration and have withdrawn their request for registration with
reasonable promptness after learning of such material adverse change, then the
Holders shall not be required to pay any of such expenses and shall retain their
rights pursuant to this Section 2.2.

          2.3  Piggyback Registrations. The Company shall notify all Holders
               -----------------------
of Registrable Securities in writing at least twenty (20) days prior to filing
any registration statement under the Securities Act for purposes of effecting a
public offering of securities of the Company (including, but not limited to,
registration statements relating to secondary offerings of securities of the
Company, but excluding registration statements relating to any registration
             ---------
under Section 2.2 or Section 2.4 of this Agreement or to any employee benefit
plan, acquisition or corporate reorganization) and will afford each such Holder
an opportunity to include in such registration statement all or any part of the
Registrable Securities then held by such Holder. Each Holder desiring to include
in any such registration statement all or any part of the Registrable Securities
held by such Holder shall, within ten (10) days after receipt of the above-
described notice from the Company, so notify the Company in writing, and in such
notice shall inform the Company of the number of Registrable Securities such
Holder wishes to include in such registration statement. If a Holder decides not
to include all of its Registrable Securities in any registration statement
thereafter filed by the Company, such Holder shall nevertheless continue to have
the right to include any Registrable Securities in any subsequent registration
statement or registration statements as may be filed by the Company with respect
to offerings of its securities, all upon the terms and conditions set forth
herein.

               (a)  Underwriting.  If a registration statement for which the
                    ------------
Company gives notice under this Section 2.3 is for an underwritten offering,
then the Company shall so advise the Holders of Registrable Securities. In such
event, the right of any such Holder's Registrable Securities to be included in a
registration pursuant to this Section 2.3 shall be conditioned upon such
Holder's participation in such underwriting and the inclusion of such Holder's
Registrable Securities in the underwriting to the extent provided herein. All
Holders proposing to distribute their Registrable Securities through such
underwriting shall enter into an underwriting agreement in customary form with
the managing underwriter or underwriter(s) selected for such underwriting.
Notwithstanding any other provision of this Agreement, if the managing
underwriter(s) determine(s) in good faith that marketing factors require a
limitation of the number of shares to be underwritten, then the managing
underwriter(s) may exclude shares (including Registrable Securities) from the
registration and the underwriting, and the number of shares that may be included
in the registration and the underwriting shall be allocated, first, to the
                                                             -----
Company, second, to each of the Holders requesting inclusion of their
         ------
Registrable Series C Stock and Registrable Series B Stock in such registration
statement, on a pro rata basis based on the total number of Registrable Series C
Stock and Registrable Series B Stock then held by each such Holder, third, to
                                                                    -----
each of the Holders requesting inclusion of their Registrable Series A

                                      -8-
<PAGE>

Stock and Registrable Founders Stock in such registration statement, on a pro
rata basis based on the total number of Registrable Series A Stock and
Registrable Founders Stock then held by each such Holder, fourth, to any other
                                                          ------
Holder holding Registrable Securities and any other stockholders having
registration rights that are pari passu with those of Holders, on a pro rata
                             ---- -----
basis based on the total number of Registrable Securities then held by each such
Holder, and fifth, to any other selling shareholders; provided, that with
            -----                                     --------
respect to each of the Series B Investors or Series C Investors holding
Registrable Securities, the number of shares of Registrable Securities to be
included in a registration under this Section 2.3 shall be no less than 30% of
the Series B Stock or Series C Stock requested by each such Holder to be sold
pursuant to this Section 2.3 and no less than 20% of any other Registrable
Securities requested by such Holder to be included in such registration;
provided, further, that if the registration relates to an initial public
--------  -------
offering of the Company's securities or an offering solely by stockholders of
the Company exercising demand registration rights, then all Registrable
Securities held by such Holder may be excluded from such registration and
underwriting by the managing underwriter(s). If any Holder disapproves of the
terms of any such underwriting, such Holder may elect to withdraw therefrom by
written notice to the Company and the managing underwriter(s), delivered at
least ten (10) business days prior to the effective date of the registration
statement. Any Registrable Securities excluded or withdrawn from such
underwriting shall be excluded and withdrawn from the registration. For any
Holder that is a partnership or corporation, the partners, retired partners,
affiliates and shareholders of such Holder, or the estates and family members of
any such partners and retired partners and any trusts for the benefit of any of
the foregoing persons shall be deemed to be a single "Holder", and any pro rata
reduction with respect to such "Holder" shall be based upon the aggregate amount
of shares carrying registration rights owned by all entities and individuals
included in such "Holder", as defined in this sentence.

               (b)  Expenses.  All expenses incurred in connection with a
                    --------
registration pursuant to this Section 2.3 (excluding underwriters' and brokers'
discounts and commissions), including, without limitation all federal and "blue
sky" registration and qualification fees, printers' and accounting fees, fees
and disbursements of counsel for the Company (and the reasonable fees and
disbursements of a single counsel for all of the Registered Holders selling
Registrable Securities pursuant to the registration under this Section 2.3, up
to a maximum of $20,000), shall be borne by the Company.

          2.4  Form S-3 Registration.  At any time that the Company is eligible
               ---------------------
to utilize a Form S-3 registration statement, in case the Company shall receive
from any Holder or Holders of Registrable Securities a written request or
requests that the Company effect a registration on Form S-3 and any related
qualification or compliance with respect to all or a part of the Registrable
Securities owned by such Holder or Holders, then the Company will:

               (a)  Notice.  Promptly give written notice of the proposed
                    ------
registration and the Holder's or Holders' request therefor, and any related
qualification or compliance, to all other Holders of Registrable Securities; and

                                      -9-
<PAGE>

               (b)  Registration. As soon as practicable, effect such
                    ------------
registration and all such qualifications and compliances as may be so requested
and as would permit or facilitate the sale and distribution of all or such
portion of such Holder's or Holders' Registrable Securities, as the case may be,
as are specified in such request, together with all or such portion of the
Registrable Securities of any other Holder or Holders joining in such request as
are specified in a written request given within ten (10) days after receipt of
written notice from the Company pursuant to Section 2.4(a); provided, however,
                                                            --------  -------
that the Company shall not be obligated to effect any such registration,
qualification or compliance pursuant to this Section 2.4:

                    (1)  if Form S-3 is not available for such offering by the
Holders;

                    (2)  if the Holders of Registrable Securities, together with
the holders of any other securities of the Company entitled to inclusion in such
registration, propose to sell Registrable Securities and such other securities
(if any) at an aggregate price to the public of less than $2,500,000;

                    (3)  if the Company shall furnish to the Holders of
Registrable Securities a certificate signed by the President or Chief Executive
Officer of the Company stating that in the good faith judgment of the Board of
Directors of the Company, it would be seriously detrimental to the Company for
such Form S-3 Registration to be effected at such time, in which event the
Company shall have the right to defer the filing of the Form S-3 registration
statement no more than once during any twelve month period for a period of not
more than 90 days after receipt of the request of the Holder or Holders under
this Section 2.4;

                    (4)  if the Company has within the twelve (12) month period
preceding the date of such request already effected two (2) registrations on
Form S-3 for the Holders pursuant to this Section 2.4; or

                    (5)  in any particular jurisdiction in which the Company
would be required to qualify to do business or to execute a general consent to
service of process in effecting such registration, qualification or compliance.

               (c)  Expenses.  Subject to the foregoing, the Company shall
                    --------
file a Form S-3 registration statement covering the Registrable Securities and
other securities so requested to be registered pursuant to this Section 2.4 as
soon as practicable after receipt of the request or requests of the Holders for
such registration. The Company shall pay all expenses incurred in connection
with the first three registrations requested by the holders of Registrable
Series C Stock and the first three registrations requested by the holders of all
other Registrable Stock, pursuant to this Section 2.4, (excluding underwriters'
or brokers' discounts and commissions, if any), including without limitation all
filing, registration and qualification, printers' and accounting fees and the
reasonable fees and disbursements of one counsel for the selling Holder or
Holders (up to a maximum of $20,000).

                                      -10-
<PAGE>

               (d)  Form S-3 Not Demand or Piggyback Registration. Form S-3
                    ---------------------------------------------
registrations shall not be deemed to be demand or piggyback registrations as
described in Sections 2.2 and 2.3 above.

          2.5  Obligations of the Company.  Whenever required to effect the
               --------------------------
registration of any Registrable Securities under this Agreement, the Company
shall, as expeditiously and as reasonably practicable:

               (a)  Prepare and file with the SEC a registration statement with
respect to such Registrable Securities and, in the case of a registration under
Section 2.4 (S-3 Registration), use its best efforts to cause such registration
statement to become effective and, upon the request of the Holders of a majority
of the Registrable Securities registered thereunder, keep such Form S-3
registration statement effective for the earlier of up to one hundred twenty
(120) days or until all registered securities of such Holders have been sold;
provided, however, that if after the time of such registration a request is made
to the Holders pursuant to Section 2.9 of this Agreement (or a similar request
is made) for some period of time following the effective date of a Company
registration and the Holders enter into such an agreement, then such 120 day
period shall be extended for a period of time equal to the period that the
Holder selling shares pursuant to a registration under Section 2.4 refrains from
selling any Common Stock (or other securities) pursuant to such market stand-off
agreement.

               (b)  Prepare and file with the SEC such amendments and
supplements to such registration statement and the prospectus used in connection
with such registration statement as may be necessary to comply with the
provisions of the Securities Act with respect to the disposition of all
securities covered by such registration statement.

               (c)  Furnish to the Holders such number of copies of the
prospectus, including a preliminary prospectus, in conformity with the
requirements of the Securities Act, and such other documents as they may
reasonably request in order to facilitate the disposition of the Registrable
Securities owned by them that are included in such registration.

               (d)  Use its best efforts to register and qualify the securities
covered by such registration statement under such other securities or Blue Sky
laws of such jurisdictions as shall be reasonably requested by the Holders,
provided that the Company shall not be required in connection therewith or as a
condition thereto to qualify to do business or to file a general consent to
service of process in any such states or jurisdictions.

               (e)  In the event of any underwritten public offering under
Section 2.2 or 2.3, enter into and perform its obligations under an underwriting
agreement, in usual and customary form, with the managing underwriter(s) of such
offering. Each Holder participating in such underwriting shall also enter into
and perform its obligations under such an agreement.

               (f)  Use its best efforts to notify each Holder of Registrable
Securities covered by such registration statement at any time when a prospectus
relating thereto is required to be delivered under the Securities Act of the
happening of any event as a result of which the prospectus included in such
registration statement, as then in effect, includes an untrue statement

                                      -11-
<PAGE>

of a material fact or omits to state a material fact required to be stated
therein or necessary to make the statements therein not misleading in the light
of the circumstances then existing, such obligation to continue as long as the
registration statement is effective or all Registrable Securities held by a
Holder have been sold, up to a maximum of 120 days from the date on which such
registration statement is declared effective.

          2.6  Furnish Information.  It shall be a condition precedent to the
               -------------------
obligations of the Company to take any action pursuant to Sections 2.2, 2.3 or
2.4 that the selling Holders shall furnish to the Company such information
regarding themselves, the Registrable Securities held by them, and the intended
method of disposition of such securities as shall be required to timely and
legally effect the registration of their Registrable Securities.

          2.7  Delay of Registration.  No Holder shall have any right to
               ---------------------
obtain or seek an injunction restraining or otherwise delaying any such
registration as the result of any controversy that might arise with respect to
the interpretation or implementation of this Section 2.

          2.8  Indemnification.  In the event any Registrable Securities are
               ---------------
included in a registration statement under Sections 2.2, 2.3 or 2.4:

               (a)  By the Company.  To the extent permitted by law, the
                    --------------
Company will indemnify and hold harmless each Holder, the partners, members,
officers and directors of each Holder, any underwriter (as defined in the
Securities Act) for such Holder and each person, if any, who controls such
Holder or underwriter within the meaning of the Securities Act or the
Securities Exchange Act of 1934, as amended, (the "1934 Act"), against any
                                                   --------
losses, claims, damages, or liabilities (joint or several) to which they may
become subject under the Securities Act, the 1934 Act or other federal or state
law, insofar as such losses, claims, damages, or liabilities (or actions in
respect thereof) arise out of or are based upon any of the following statements,
omissions or violations (a "Violation"):
                            ---------

               (i)   any untrue statement or alleged untrue statement of a
material fact contained in such registration statement, including any
preliminary prospectus or final prospectus contained therein or any amendments
or supplements thereto;

               (ii)  the omission or alleged omission to state therein a
material fact required to be stated therein, or necessary to make the statements
therein not misleading, or

               (iii) any violation or alleged violation by the Company of the
Securities Act, the 1934 Act, any federal or state securities law or any rule or
regulation promulgated under the Securities Act, the 1934 Act or any federal or
state securities law in connection with the offering covered by such
registration statement.

     In the event of a violation, the Company will reimburse each such Holder,
partner, member, officer or director, underwriter or controlling person for any
legal or other expenses reasonably incurred by them, as incurred, in connection
with investigating or defending any such loss, claim, damage, liability or
action; provided however, that the indemnity agreement contained in this
        -------- -------
subsection 2.8(a) shall not apply to amounts paid in settlement of any such
loss,

                                      -12-
<PAGE>

claim, damage, liability or action if such settlement is effected without the
consent of the Company (which consent shall not be unreasonably withheld), nor
shall the Company be liable in any such case for any such loss, claim, damage,
liability or action to the extent that it arises out of or is based upon a
Violation which occurs in reliance upon and in conformity with written
information furnished expressly for use in connection with such registration by
such Holder, partner, officer, director, underwriter or controlling person of
such Holder; provided further, however, that the foregoing indemnity agreement
             -------- -------
with respect to any preliminary prospectus shall not inure to the benefit of any
Holder or underwriter, or any person controlling such Holder or underwriter,
with respect to any losses, claims, damages or liabilities arising from the sale
by such Holder or underwriter of shares to any person if a copy of the
prospectus (as then amended or supplemented if the Company shall have furnished
any amendments or supplements thereto) was not sent or given by or on behalf of
such Holder or underwriter to such person, if required by law so to have been
delivered, at or prior to the written confirmation of the sale of the shares to
such person, and if the Company shall have timely furnished such Holder or
underwriter sufficient copies of such prospectus (as so amended or supplemented)
and of such prospectus (as so amended or supplemented) would have cured the
defect giving rise to such loss, claim, damage or liability.

               (b)  By Selling Holders. To the extent permitted by law, each
                    ------------------
selling Holder will indemnify and hold harmless the Company, each of its
directors, each of its officers who have signed the registration statement, each
person, if any, who controls the Company within the meaning of the Securities
Act, any underwriter and any other Holder selling securities under such
registration statement or any of such other Holder's partners, members,
directors or officers or any person who controls such Holder within the meaning
of the Securities Act or the 1934 Act, against any losses, claims, damages or
liabilities (joint or several) to which the Company or any such director,
officer, controlling person, underwriter or other such Holder, partner, member
or director, officer or controlling person of such other Holder may become
subject under the Securities Act, the 1934 Act or other federal or state law,
insofar as such losses, claims, damages or liabilities (or actions in respect
thereto) arise out of or are based upon any Violation, in each case to the
extent (and only to the extent) that such Violation occurs in reliance upon and
in conformity with written information furnished by such Holder expressly for
use in connection with such registration; and each such Holder will reimburse
any legal or other expenses reasonably incurred by the Company or any such
director, officer, controlling person, underwriter or other Holder, partner,
member, officer, director or controlling person of such other Holder in
connection with investigating or defending any such loss, claim, damage,
liability or action; provided, however, that the indemnity agreement contained
                     --------  -------
in this is subsection 2.8(b) shall not apply to amounts paid in settlement of
any such loss, claim, damage, liability or action if such settlement is effected
without the consent of the Holder, which consent shall not be unreasonably
withheld; and provided further, that the total amounts payable in indemnity by a
              -------- -------
Holder under this Section 2.8(b) in respect of any Violation shall not exceed
the net proceeds received by such Holder in the registered offering out of which
such Violation arises.

               (c)  Notice.  Promptly after receipt by an indemnified party
                    ------
under this Section 2.8 of notice of the commencement of any action (including
any governmental action), such indemnified party will, if a claim in respect
thereof is to be made against any indemnifying

                                     -13-
<PAGE>

party under this Section 2.8, deliver to the indemnifying party a written notice
of the commencement thereof and the indemnifying party shall have the right to
participate in, and, to the extent the indemnifying party so desires, jointly
with any other indemnifying party similarly noticed, to assume the defense
thereof with counsel selected by the indemnifying party and reasonably
satisfactory to the indemnified party; provided, however, that an indemnified
                                       --------  -------
party shall have the right to retain its own counsel, with the fees and expenses
to be paid by the indemnifying party, if representation of such indemnified
party by the counsel retained by the indemnifying party would be inappropriate
due to actual or potential conflict of interests between such indemnified party
and any other party represented by such counsel in such proceeding. The failure
to deliver written notice to the indemnifying party within a reasonable time of
the commencement of any such action, if prejudicial to its ability to defend
such action, shall relieve such indemnifying party of any liability to the
indemnified party under this Section 2.8, but the omission so to deliver written
notice to the indemnifying party will not relieve it of any liability that it
may have to any indemnified party otherwise than under this Section 2.8.

               (d)  Defect Eliminated in Final Prospectus.  The foregoing
                    -------------------------------------
indemnity agreements of the Company and Holders are subject to the condition
that, insofar as they relate to any Violation made in a preliminary prospectus
but eliminated or remedied in the amended prospectus on file with the SEC at the
time the registration statement in question becomes effective or the amended
prospectus filed with the SEC pursuant to SEC Rule 424(b) (the "Final
                                                                -----
Prospectus"), such indemnity agreement shall not inure to the benefit of any
----------
person if a copy of the Final Prospectus was furnished to the indemnified party
and was not furnished to the person asserting the loss, liability, claim or
damage at or prior to the time such action is required by the Securities Act.

               (e)  Contribution.  In order to provide for just and equitable
                    ------------
contribution to joint liability under the Securities Act in any case in which
either (i) any Holder (including any of its partners, members, officers or
directors) exercising rights under this Agreement, or any controlling person of
any such Holder, makes a claim for indemnification pursuant to this Section 2.8
but it is judicially determined (by the entry of a final judgment or decree by a
court of competent jurisdiction and the expiration of time to appeal or the
denial of the last right of appeal) that such indemnification may not be
enforced in such case notwithstanding the fact that this Section 2.8 provides
for indemnification in such case, or (ii) contribution under the Securities Act
may be required on the part of any such selling Holder or any such controlling
person in circumstances for which indemnification is provided under this Section
2.8; then, and in each such case, the Company and such Holder will contribute to
the aggregate losses, claims, damages or liabilities to which they may be
subject (after contribution from others) in such proportion so that such Holder
is responsible for the portion represented by the percentage that the public
offering price of its Registrable Securities offered by and sold under the
registration statement bears to the public offering price of all securities
offered by and sold under such registration statement, and the Company and other
selling Holders are responsible for the remaining portion; provided, however,
                                                           --------  -------
that, in any such case, (A) no such Holder will be required to contribute any
amount in excess of the public offering price of all such Registrable Securities
offered and sold by such Holder pursuant to such registration statement; and (B)
no person or entity guilty of fraudulent misrepresentation (within the meaning
of Section
                                      -14-
<PAGE>

11(f) of the Securities Act) will be entitled to contribution from any person or
entity who was not guilty of such fraudulent misrepresentation.

               (f)  Survival.  The obligations of the Company and Holders under
                    --------
this Section 2.8 shall survive the completion of any offering of Registrable
Securities in a registration statement, and otherwise.

          2.9  "Market Stand-Off" Agreement.  Each Holder hereby agrees that it
                ---------------------------
shall not, to the extent requested by the Company or an underwriter of
securities of the Company, sell or otherwise transfer or dispose of any
Registrable Securities or other shares of stock of the Company then owned by
such Holder at the time the registration statement is filed or thereafter (other
than to donees or partners of the Holder who agree to be similarly bound or
shares of Company stock purchased in the public market) for that number of days
so designated by the Company or the underwriter following the effective date of
a registration statement of the Company filed under the Securities Act (not to
exceed in any case 180 days after the effective date of the IPO registration
statement, and 90 days after the effective date of any subsequent registration
statement (except in the case of a partner of an Accel Entity who has been
validly assigned Registrable Securities pursuant to Section 5.1(b) hereof, who
shall be subject to the transfer and related restrictions in this Section only
in connection with the Company's IPO registration); provided, however, that:
                                                    --------  -------

               (a)  such agreement shall be applicable only to the first two
such registration statements of the Company which covers securities to be sold
on its behalf to the public in an underwritten offering but not to Registrable
Securities sold pursuant to such registration statement;

               (b)  all executive officers and directors of the Company then
holding Common Stock of the Company and all holders of 2.5 % or more of the
Common Stock of the Company (determined on an as-converted basis) shall enter
into similar agreements; and

               (c)  if any party specified in subsection (b) above is released
from any such agreement, then, after written notice of the same to the Company
and after the Company has had a reasonable opportunity (after receipt of such
notice) to obtain such agreement of such party, the holders of Registrable
Series B Stock and Registrable Series C Stock shall be so released from their
agreement under this Section.

     In order to enforce the foregoing covenant, the Company shall have the
right to place restrictive legends on the certificates representing the shares
subject to this Section and to impose stop transfer instructions with respect to
the Registrable Securities and such other shares of stock of each Holder (and
the shares or securities of every other person subject to the foregoing
restriction) until the end of such period.

          2.10 Rule 144 Reporting.  With a view to making available the
               ------------------
benefits of certain rules and regulations of the Commission which may at any
time permit the sale of the Registrable Securities to the public without
registration, after such time as a public market exists for the Common Stock of
the Company, the Company agrees to:

                                      -15-
<PAGE>

               (a)  Make and keep public information available, as those terms
are understood and defined in Rule 144, at all times after the effective date of
the first registration under the Securities Act filed by the Company for an
offering of its securities to the general public;

               (b)  Use its best efforts to file with the Commission in a timely
manner all reports and other documents required of the Company under the
Securities Act and the 1934 Act (at any time after it has become subject to such
reporting requirements); and

               (c)  So long as a Holder owns any Registrable Securities, to
furnish to the Holder forthwith upon request for a written statement by the
Company as to its compliance with the reporting requirements of Rule 144 (at any
time after 90 days after the effective date of the first registration statement
filed by the Company for an offering of its securities to the general public),
and of the Securities Act and the 1934 Act (at any time after it has become
subject to the reporting requirements of the 1934 Act), a copy of the most
recent annual or quarterly report of the Company, and such other reports and
documents of the Company as a Holder may reasonably request in availing itself
of any rule or regulation of the Commission allowing a Holder to sell any such
securities without registration (at any time after the Company has become
subject to the reporting requirements of the 1934 Act).

          2.11 Termination of the Company's Obligations.  The Company shall have
               ----------------------------------------
no obligations pursuant to Sections 2.2, 2.3 and 2.4 with respect to any request
or requests for registration made by any Holder on a date more than five (5)
years after the closing date of the IPO. The Company shall further have no
obligations pursuant to Sections 2.2, 2.3 and 2.4 with respect to any
Registrable Securities, including any Registrable Series A Stock, Registrable
Series B Stock or Registrable Series C Stock, proposed to be sold by a Holder
that then holds less than five percent (5%) of the outstanding shares of the
Company if, after the closing date of the IPO, in the opinion of counsel to the
Company all such Registrable Securities proposed to be sold by such Holder may
be sold in a 90-day period without registration under the Securities Act
pursuant to Rule 144 promulgated under the Securities Act.

          2.12 Future Registration Rights. The Company shall have the right to
               --------------------------
grant registration rights which are pari passu with or subordinate to the
registration rights granted hereunder without the consent of any party to this
Agreement.

     3.   RIGHTS OF FIRST OFFER.
          ---------------------

          3.1  General.  The Company hereby grants each Investor and each
               -------
Founder the Rights of First Offer set forth in this Section 3.

               (a)  Investor and Founder Right of First Offer. Each Investor
                    -----------------------------------------
holding at least 53,333 shares of Series A Stock, at least 90,909 shares of
Series B Stock or at least 147,232 shares of Series C Stock (or any permitted
assignee of such Investor who holds such Series A Stock, Series B Stock or
Series C Stock) (with the shares of Series B Stock and Series C Stock held by
the Accel Entities or the SOFTBANK Entities, respectively, treated as held by a
single Investor for purposes of this Section 3.1) (each such Investor or any
permitted assignee

                                      -16-
<PAGE>

thereof, an "Investor Rights Holder") and each Founder holding shares of
             ----------------------
Common Stock (or any permitted assignee of such Founder who holds such Common
Stock) (each Investor Rights Holder and each such Founder or assignee thereof,
are hereinafter referred to as a "Rights Holder"), has the right of first offer
                                  -------------
to purchase such Rights Holder's Pro Rata Share (as defined in Section 3.1(b)
below), of all (or any part) of such Rights Holder's New Securities (as such
terms are defined in Section 3.2 below) that the Company may from time to time
issue after the date of this Agreement.

               (b)  "Pro Rata Share" for purposes of this right of first
                     --------------
offer is the ratio of (a) the number of shares of Series A Stock, Series B
Stock, Series C Stock and Common Stock held by a Rights Holder and all shares of
Common Stock issued in respect of such Series A Stock, Series B Stock and Series
C Stock, to (b) a number of outstanding shares of Common Stock of the Company
(calculated on a fully diluted basis assuming the exercise of outstanding stock
options, warrants and conversion of all securities which are convertible or
exercisable into Common Stock on the date immediately prior to such issuance).

          3.2  New Securities Defined. "New Securities" shall mean any Common
               ----------------------   --------------
Stock or Peferred Stock of the Company, whether now authorized or not, and
rights, options or warrants to purchase such Common Stock or Preferred Stock,
and securities of any type whatsoever that are, or may become, convertible or
exchangeable into such Common Stock or Preferred Stock; provided, however,
                                                        --------  -------
than the term "new Securities" does not include:
                               ---- --- -------

                         (i)    shares or other securities of the Company's
Common Stock (and/or related options or warrants) issued to employees, officers,
directors, consultants, contractors, vendors, advisors, or other persons
performing services for the Company (including, but not by way of limitation,
distributors and sales representatives), and including any securities issuable
upon exercise or conversion of any of the foregoing securities, pursuant to any
stock offering, plan, agreement, or arrangement approved by unanimous written
consent of the Board of Directors or the vote of not less than a majority of the
members of the Company's Board of Directors present and voting at a duly held
meeting; provided that any issuance of such shares or other securities to
         --------
William Lohse or any spouse, lineal descendant (whether natural or adopted) or
antecedent, sibling, or any entity or person which is controlled by or under
common control of William Lohse (a "Lohse Affiliate") shall require (for such
                                    ----- ---------
shares not be considered Investor New Securities) approval by unanimous written
consent of the Board of Directors or the vote of not less than a majority of the
members of the Company's Board of Directors present and voting at a duly held
meeting without counting the vote of William Lohse or any Lohse Affiliate;

                         (ii)   any shares of Series B Stock or Series C Stock
issued under the Series B Agreement, the Series C Agreement or any warrant
issued in connection with the Series C Agreement, respectively, as such
agreements may be amended;

                         (iii)  any shares or other securities issuable upon
conversion of or with respect to any then outstanding shares of Series A Stock,
Series B Stock or Series C Stock of the Company (or any shares of Common Stock
or other securities issuable

                                      -17-
<PAGE>

upon conversion thereof, including as a Common Stock Event, as defined in
subsection 6.5 of the Company's Amended and Restated Certificate of
Incorporation);

                         (iv)   any shares or other securities issuable upon
exercise of any options, warrants or rights to purchase any securities of the
Company outstanding on the date of this Agreement, and any shares or securities
issuable upon conversion of such shares or securities ("Warrant Securities");
                                                        ------------------

                         (v)    any shares or other securities issued in
connection with a Common Stock Event (as defined in subsection 6.5 of the
Company's Amended and Restated Certificate of Incorporation);

                         (vi)   shares or other securities offered by the
Company to the public pursuant to a registration statement filed under the
Securities Act;

                         (vii)  shares or other securities issued to banks and
other financial institutions or landlords in connection with the extension of
credit to the Company (including loans, lines of credit, guarantees or other
financing arrangements) or in connection with the lease of equipment or real
property and in each case for other than equity financing purposes; provided
                                                                    --------
that such issuance has been approved by a majority of the Company's Board of
Directors.

                         (viii) shares or other securities issued pursuant to
the acquisition or merger of another corporation or entity by the Company by
consolidation, merger, purchase of all or substantially all of the assets, or
other reorganization in which the Company acquires, in a single transaction or
Series of related transactions, all or substantially all of the assets of such
other corporation or entity or fifty percent (50%) or more of the voting power
of such other corporation or entity or fifty percent (50%) or more of the equity
ownership of such other entity, or issued pursuant to the acquisition of
technologies or products from a third party; or

                         (ix)   any shares or other securities issued pursuant
to approval by sixty percent (60%) of the shares of Series A Preferred Stock,
Series B Preferred Stock and Series C Stock voting collectively as a single
class, and a majority of shares of Common Stock held by the Founders.

          3.3  Procedures. In the event that the Company proposes to undertake
               ----------
an issuance of New Securities it shall give to each Rights Holder written notice
of its intention to issue such New Securities (the "Notice"), describing the
                                                    ------
type of New Securities and the price and the general terms upon which the
Company proposes to issue such New Securities. Each Rights Holder receiving the
Notice shall have ten (10) days from the date of mailing of any such Notice to
agree in writing to purchase such Rights Holder's Pro Rata Share of such New
Securities for the price and upon the general terms specified in the Notice by
giving written notice to the Company and stating therein the quantity of New
Securities to be purchased (not to exceed such Rights Holder's Pro Rata Share.
If any Rights Holder who has received the Notice fails to agree in writing
within such ten (10) day period to purchase such Rights Holder's full Pro Rata
Share of an offering of New Securities (each, a "Nonpurchasing Holder"), then
                                                 --------------------
such Nonpurchasing

                                      -18-
<PAGE>

Holder shall forfeit the right hereunder to purchase that part of its Pro Rata
Share of such New Securities that it did not so agree to purchase.

          3.4  Investor Overallotment Right. In the case of any Investor Rights
               ----------------------------
Holder who is a Nonpurchasing Holder, the Company shall promptly give each other
Investor Rights Holder who has timely agreed to purchase its full Pro Rata Share
of such offering of New Securities (a "Purchasing Holder") written notice of the
                                       -----------------
failure of any such Investor Nonpurchasing Holder to purchase such Investor
Nonpurchasing Rights Holder's full Pro Rata Share of such offering of New
Securities (the "Overallotment Notice"). Each Purchasing Holder shall have a
                 --------------------
right of overallotment such that such Purchasing Holder may agree to purchase up
to one-half of the Investor Nonpurchasing Holders' unpurchased Pro Rata Share of
such offering on a pro rata basis according to the relative Pro Rata Share of
the Purchasing Rights Holders, at any time within five (5) days after receiving
the Overallotment Notice.

          3.5  Failure to Exercise. In the event that the Rights Holders fail
               -------------------
to exercise in full the right of first offer within such ten (10) day period and
such five (5) day overallotment period, then the Company shall have 120 days
thereafter to sell the New Securities with respect to which the Rights Holders'
rights of first offer hereunder were not exercised, at a price and upon general
terms not materially more favorable to the purchasers thereof than specified in
the Company's Notice to the Rights Holders. In the event that the Company has
not issued and sold the New Securities within such 120 day period, then the
Company shall not thereafter issue or sell any New Securities without again
first offering such New Securities to the Rights Holders pursuant to this
Section 3.

          3.6  Termination of Investors' Right of First Offer. The Rights
               ----------------------------------------------
Holder's right of first offer in this Section 3 shall terminate (i) on an IPO,
or (ii) upon (a) the acquisition of all or substantially all the assets of the
Company or (b) an acquisition of the Company by another corporation or entity by
consolidation, merger or other reorganization in which the holders of the
Company's outstanding voting stock immediately prior to such transaction own,
immediately after such transaction, securities representing less than fifty
percent (50%) or more of the voting power of the corporation or other entity
surviving such transaction.

     4.   COVENANTS OF THE COMPANY.
          ------------------------

          4.1  Proprietary Information and Inventions Agreement. The Company
               ------------------------------------------------
shall require all employees with access to material proprietary information of
the Company, to execute and deliver a Proprietary Information and Inventions
Agreement in the form attached to the Series C Agreement.

          4.2  Stock Vesting. Unless otherwise approved by the Board of
               -------------
Directors, (a) all stock options or other stock equivalents of the Company
issued after the date of this Agreement to employees, directors, consultants and
other service providers, as equity compensation, shall be subject to vesting, as
follows: (i) twenty-five percent (25%) of such stock shall vest at the end of
the first year following the earlier of the date of issuance or such person's
services commencement date with the Company, and (ii) the balance will vest at a
rate no faster than in thirty-six (36) monthly installments thereafter, and (b)
with respect to all shares of stock

                                      -19-
<PAGE>

issued after the date of this Agreement which are purchased by any employees,
directors or consultants, the Company's repurchase option shall provide the
Company with the right to repurchase such shares (to the extent unvested) upon
such person's termination of employment or service with the Company, all as
permitted under applicable securities laws and other laws.

          4.3  Directors and Officers Insurance. The Company will use all good
               --------------------------------
faith efforts to obtain a directors and officers (D&O) insurance policy, to the
extent commercially available, with coverage as determined by the Board of
Directors of the Company.

          4.4  Loan Repayment. Without the approval of a majority of the Board
               --------------
of Directors of the Company (without counting the vote of William Lohse or any
Lohse Affiliate), the Company shall not repay the currently outstanding loan
made to the Company by William Lohse and evidenced by a promissory note dated
June 30, 1998, earlier than the date that payment is required under the terms of
Section 2 of the Lohse Note, or otherwise amend any term of the Lohse Note.

          4.5  Lohse Transactions. Without the approval of a majority of the
               ------------------
Board of Directors of the Company (without counting the vote of William Lohse or
any Lohse Affiliate), the Company shall not enter into any transaction (which
could reasonably be expected to have a material effect on the Company) with,
amend any material agreement with or issue any stock or securities to William
Lohse or any Lohse Affiliate (except an issuance of securities to William Lohse
in connection with the exercise of William Lohse's rights of first offer under
Section 3 of this Agreement or the exercise of his rights or first refusal or
co-sale under that certain Second Amended and Restated Right of First Refusal
and Co-Sale Agreement dated as of the date hereof by and among the Company, the
Investors and the Founders).

          4.6  Reservation of Series C Stock. The Company shall reserve 200,000
               -----------------------------
shares of Series C Stock for issuance to banks and other financial institutions
or landlords in connection with the extension of credit to the Company
(including loans, lines of credit, guarantees or other financing arrangements)
or in connection with the lease of equipment or real property and in each case
for other than equity financing purposes.

          4.7  Qualified Small Business Stock Status. The Company agrees to
               -------------------------------------
submit to the Internal Revenue Service (and to provide a copy of such reports to
the Investors) any reports which it knows to be required under Section
1202(d)(1)(C) of the Code and any related Treasury Regulations; provided that
the failure to timely submit such reports shall impose no liability on the
Company. In addition, the Company agrees to undertake reasonable efforts to,
within ten (10) days after any Investor has delivered to the Company a written
request therefor, deliver to such Investor a written statement informing the
Investor whether, in the Company's good-faith judgment and to its knowledge,
such Investor's interest in the Company constitutes "qualified small business
stock" as defined in Section 1202(c) of the Code, and the accuracy and
correctness of such determination shall be without liability to the Company. The
Company's obligation to furnish a written statement pursuant to this Section 2.7
shall continue notwithstanding the fact that a class of the Company's stock may
be traded on an established securities market.

                                      -20-
<PAGE>

          4.8  Termination of Covenants. All covenants of the Company contained
               ------------------------
in this Section 4 shall expire and terminate as to each Investor and each
Founder upon the earlier of: (i) the effective date of the registration
statement relating to the IPO, or (ii) upon (a) the acquisition of all or
substantially all of the assets of the Company, or (b) an acquisition of the
Company by another corporation or entity by consolidation, merger or other
reorganization in which the holders of the Company's outstanding voting
securities immediately prior to such transaction own, immediately after such
transaction, securities representing less than fifty percent (50%) of the voting
power of the corporation or other entity surviving such transaction.

     5.   ASSIGNMENT AND AMENDMENT.
          ------------------------

          5.1  Assignment.  Notwithstanding anything herein to the contrary:
               ----------

               (a)  Information and Inspection Rights. The information and
                    ---------------------------------
inspection rights set forth in Section 1 may be assigned only to (a) a party who
acquires at least 100,000 shares of Series A Stock, and/or 227,272 shares of
Series B Stock and/or 147,232 shares of Series C Stock issued under the Series C
Agreement (with the shares of Series B Stock and Series C Stock held by the
Accel Entities treated as held by a single Investor for purposes of this Section
5.1(a)) and/or an equivalent number (on an as-converted basis) of Registrable
Securities issued upon conversion thereof or any combination thereof (all
adjusted to reflect stock splits and the like), or (b) if the Investor is a
corporation, partnership, limited partnership, limited liability company or
other entity, a fund or other entity affiliated with the Investor (except to
Microsoft Corporation or any of its affiliates (as such term is defined under
the Securities Act) or to any direct competitor of the Company which shall not
be entitled to be assigned or otherwise receive any information or inspection
rights under Section 1 hereof, and any assignment or transfer of such rights in
violation of this Section 5.1(a) to such parties shall be void and of no
effect); provided, however that no party may be assigned any of the foregoing
         -------- -------
rights unless the Company is given written notice by the assigning party at the
time of such assignment stating the name and address of the assignee and
identifying the securities of the Company as to which the rights in question are
being assigned; and provided further that any such assignee shall receive such
                    -------- -------
assigned rights subject to all the terms and conditions of this Agreement,
including without limitation the provisions of this Section 5.

               (b)  Registration Rights. The registration rights of a Holder
                    -------------------
under Section 2 hereof may be assigned only (a) to a party who acquires at least
100,000 shares of Series A or Series B Stock, and/or 500,000 shares of Series C
Stock, or all of a Holder's Registrable Securities, or (b) if the Investor is a
corporation, partnership, limited partnership, limited liability company or
other entity, to a fund or other entity affiliated with the Investor, or in the
case of a fund, to the partners, retired partners, members or retired members of
such Holder; provided, however that any number of shares of Registrable
             --------  -------
Securities may be transferred to a Holder's stockholders or partners in
connection with pro rata distributions, or to a Holders' parent, sibling or
spouse, or to a Holder's estate or (c) in connection with the Sale Agreement (as
defined in Section 7.3). Any transfer or assignment of registration rights under
this Section 5.1(b) shall only be effective if (i) the Company is given written
notice by the assigning party at the time of such assignment stating the name
and address of the assignee and

                                      -21-
<PAGE>

identifying the securities of the Company as to which the rights in question are
being assigned; and (ii) that any such assignee shall receive such assigned
rights subject to all the terms and conditions of this Agreement, including
without limitation the provisions of this Section 5.

               (c)  Rights of First Offer. The rights of first offer of a Rights
                    ---------------------
Holder under Section 3 hereof may be assigned only (a) in the case of an
Investor to a party who acquires at least 100,000 shares of Series A Stock
issued under the Series A Agreement and/or 227,272 shares of Series B Stock
issued under the Series B Agreement and/or 339,000 shares of Series C Stock
issued under the Series C Agreement (with the shares of Series B Stock and
Series C Stock held by the Accel Entities treated as held by a single Investor
for purposes of this Section 5.1(c)) and/or an equivalent number (on an as-
converted basis) of Registrable Securities issued upon conversion thereof or any
combination thereof (all adjusted to reflect stock splits and the like), or (b)
if the Investor is a corporation, partnership, limited partnership, limited
liability company or other entity, to a fund, or other entity affiliated with
such Investor which acquires at least 50% of the shares initially issued to the
Investor, or in the case of a fund which is an Accel Entity, to any partner
thereof, or (c) in the case of Founder to a party who acquires at least 250,000
shares of Common Stock from such Founder; provided, however that no party may be
                                          --------  -------
assigned any of the foregoing rights unless the Company is given written notice
by the assigning party at the time of such assignment stating the name and
address of the assignee and identifying the securities of the Company as to
which the rights in question are being assigned; and provided further that any
                                                     ----------------
such assignee shall receive such assigned rights subject to all the terms and
conditions of this Agreement, including without limitation the provisions of
this Section 5.

               (d)  SOFTBANK Transfers. The SOFTBANK Entities, as an Investor,
                    ------------------
may assign, in whole or in part, its rights and delegate its obligations
hereunder (including, but not limited to, those in Sections 1, 2 and 3) to any
of the entities listed on Exhibit C attached hereto; provided that such
                          ---------
transferee is not Microsoft Corporation or a direct competitor of the Company
nor does such transferee work for Microsoft Corporation or a direct competitor
of the Company. Any such assignee shall, as a condition to acquiring such
shares, agree to be bound by the provisions of this Agreement pursuant to an
agreement in form and substance acceptable to the Company.

          5.2  Amendment of Rights. Subject to Section 2.12 and 5.3, any
               -------------------
provision of this Agreement may be amended and the observance thereof may be
waived (either generally or in a particular instance and either retroactively or
prospectively), only with the written consent of the Company and sixty percent
(60%) of the shares of the then outstanding Registrable Series A Stock,
Registrable Series B Stock and Registrable Series C Stock voting collectively as
a separate class, and a majority of the shares of the then outstanding Common
Stock held by any two or more Founders. Any amendment or waiver effected in
accordance with this Section 5.2 shall be binding upon each Investor, each
Founder, each Holder, each permitted successor or assignee of such Investor or
Holder and the Company.

          5.3  New Investors. Notwithstanding anything herein to the contrary,
               -------------
if pursuant to Section 2.2 of the Series C Agreement, additional parties may
purchase shares of Series C Stock as "New Investors" thereunder, then each such
New Investor shall become a party

                                      -22-
<PAGE>

to this Agreement as an "Investor" hereunder, without the need any consent,
approval or signature of any Investor when such New Investor has both: (i)
purchased shares of Series C Stock under the Series C Agreement and paid the
Company all consideration payable for such shares and (ii) executed one or more
counterpart signature pages to this Agreement, the Amended and Restated Right of
First Refusal and Co-Sale Agreement and the Series C Agreement as an "Investor"
with the Company's consent.

     6.   BOARD OF DIRECTORS.
          ------------------

          6.1  Board Size. The authorized number of directors constituting the
               ----------
Board of Directors of the Company (the "Board") shall be five (5); provided that
                                        -----                      --------
in the event of a Lohse Termination or Lohse Resignation (as defined below) the
authorized number of directors constituting the Board shall then be seven (7).
The Company shall not alter the authorized number of directors in its
certificate of incorporation, Bylaws or otherwise, without first obtaining the
written consent, or affirmative vote, of the holders of at least a majority of
the then outstanding shares of the Series B Stock, Series C Stock and Common
Stock, consenting or voting (as the case may be), with the Series B Stock and
Series C Stock voting as a separate class and the Common Stock voting as a
separate class. Investors and the Founders agree that they shall during the term
of this Agreement each vote all shares of Common Stock and Preferred Stock and
other capital stock of the Company, now or hereafter directly or indirectly
owned (of record or beneficially) by such holders, at all meetings of the
stockholders of the Company, or by written consent in lieu thereof, to carry out
the intent of this Section 6.1 (including amending the Amended and Restated
Certificate of Incorporation of the Company to reflect the authorized number of
directors constituting the Board called for by this Section). "Lohse
                                                               -----
Resignation" means the voluntary resignation of William Lohse as the Company's
-----------
Chief Executive Officer in a writing delivered to the Board. "Lohse Termination"
                                                              -----------------
means (i) the termination, removal or other failure of William Lohse to serve as
the Company's Chief Executive Officer for any reason other than as a result of a
Lohse Resignation, or (ii) a Constructive Termination. "Constructive
                                                        ------------
Termination" shall mean the effective date of a written notice sent to the
-----------
Company by William Lohse stating his good faith determination of the occurrence
of one of the following events (without the express written agreement of William
Lohse): (a) a material reduction in William Lohse's salary, bonus or other
benefits; (b) a material change in William Lohse's responsibilities or duties;
or (c) a requirement that William Lohse report to the Company's offices to
perform services as the Chief Executive Officer of the Company.

          6.2  Election and Removal.
               --------------------

               (a)  Election. The Investors and the Founders agree that they
                    --------
shall during the term of this Agreement each vote all shares of Common Stock and
Preferred Stock and other capital stock of the Company, now or hereafter
directly or indirectly owned (of record or beneficially) by such holders, at all
meetings of the stockholders of the Company, or by written consent in lieu
thereof, to:

                    (1)  So long as William Lohse shall be the Company's Chief
Executive Officer,

                                      -23-
<PAGE>

                         Directors Elected By Stockholders. Cause at all times
                         ---------------------------------
that the following nominees shall be elected to the Board: (A) two nominees
designated by a majority of the shares Common Stock held by the Founders (the
"Common Stock Directors") one of whom shall be Lohse in the event Lohse is the
 ----------------------
Chief Executive Officer, (B) one nominee designated by holders of a majority of
the outstanding shares of Series B Stock (the "Series B Director"); and (C) one
                                               -----------------
nominee mutually agreed upon by all of the Common Stock Directors, the Series B
Director and the Series C Director (as defined below) (the "Outside Director")
                                                            ----------------
and (D) one nominee mutually agreed upon by the holders of a majority of the
outstanding shares of Series C Stock and by both of the Common Stock Directors
(the "Series C Director"); or
      -----------------

                    (2)  In the event of a Lohse Termination or Lohse
Resignation,

                         Directors Elected By Stockholders. Cause at all times
                         ---------------------------------
that the following nominees shall be elected to the Board: (A) two Common Stock
Directors, (B) one nominee whom shall be the Chief Executive Officer of the
Company chosen by the Board (the "CEO Director"), (C) the Series B Director; (D)
                                  ------------
the Outside Director; (E) the Series C Director; and (F) one nominee mutually
agreed upon by the holders of a majority of the outstanding shares of Series C
Stock, a majority of the outstanding shares of Series B Stock and by both of the
Common Stock Directors (the "Preferred Director").
                             ------------------

               (b)  Initial Directors. The initial Common Stock Directors shall
                    -----------------
be William Lohse (the Company's Chief Executive Officer) and John Thomsen, the
initial Series B Director shall be Bud Colligan and the initial Series C
Director shall be Bill Burnham.

               (c)  Vacancy. If there shall be any vacancy in the office of a
                    -------
director who was designated by the holders of any class or Series of shares or
by the Common Stock Directors, the Series B Director and the Series C Director
as described above, then a successor to hold office for the unexpired term of
such director shall be designated in accordance with this Section 6.2.

               (d)  Removal. Any director who shall have been elected to the
                    -------
Board may be removed during his or her term of office, either with or without
cause, by, and only by, the affirmative vote of shares representing a majority
of the voting power of all the outstanding shares held by the holders who were
entitled to elect such person; provided that in the case of an Outside Director,
such director may be removed (i) by vote of the majority of the shares held by
the Founders, the Series B Stock held by the Investors and the Series C Stock
held by the Investors. The Prior Investors who hold Series B Stock, the
Investors who hold Series C Stock and the Founders agree to vote all shares of
Common Stock and Preferred Stock of the Company held by them in favor of the
removal of the Outside Director so designated for removal, and any vacancy
created by such removal may be filled only in the manner provided in subsection
6.2(a)(1) above.

               (e)  Notice; Cumulative Voting. The Company shall promptly give
                    -------------------------
each of the Investors and the Founders written notice of any change in
composition of the Board and of any proposal to remove or elect a new director.
In any election of directors pursuant to this Section 6, the Investors and
Founders agree to vote their shares in a manner sufficient to

                                     -24-
<PAGE>

elect to the Board the individuals to be elected thereto as provided in this
Section 6, utilizing cumulative voting, if applicable and to the extent
necessary to do so.

               (f)  Termination. The provisions of this Section 6 shall cease to
                    -----------
be of any further force or effect upon the earlier to occur of: (i) the first
date on which the total number of outstanding shares of Series B Stock is less
than 2,000,000 shares (such number of shares being subject to proportional
adjustment to reflect combination or subdivisions of such Series B Stock or
dividends declared in shares of such stock) with respect to the Series B
Director and the Outside Director; and the total number of outstanding shares of
Series C Stock is less than 2,000,000 shares (such number of shares being
subject to proportional adjustment to reflect combination or subdivisions of
such Series C Stock or dividends declared in shares of such stock) with respect
to the Series C Director; (ii) upon the merger or consolidation of the Company
with or into any other corporation or corporations if such consolidation or
merger is approved by the stockholders of the Company in compliance with
applicable law and the Certificate of Incorporation and Bylaws of the Company;
(iii) a sale of all or substantially all of the Company's assets; or (iv) the
IPO.

               (g)  Further Assurances. Each of the Investors, and the Founders
                    ------------------
and the Company agree not to vote any shares of Company stock, or to take any
other actions, that would in any manner defeat, impair, be inconsistent with or
adversely affect the stated intentions of the parties under Section 6 of this
Agreement.

               (h)  Transferees; Legends on Certificates.
                    ------------------------------------

                    (1)  Effect on Transferees. Each and every transferee or
                         ---------------------
assignee of any shares of capital stock of the Company from any Investor and
Founder shall be bound by and subject to the terms and conditions of this
Agreement that are applicable to such transferee's transferor or assignor, and
the Company shall require, as a condition precedent to the transfer of any
shares of capital stock of the Company subject to this Agreement, that the
transferee agrees in writing to be bound by, and subject to, all the terms and
conditions of this Agreement.

                    (2)  Legend. The Investors and the Founders agree that all
                         ------
Company share certificates now or hereafter held by them that represent shares
of capital stock of the Company subject to this Agreement will be stamped or
otherwise imprinted with a legend to read as follows:

           "THE SHARES EVIDENCED BY THIS CERTIFICATE ARE SUBJECT TO
         AGREEMENTS AND RESTRICTIONS WITH REGARD TO THE VOTING OF SUCH
         SHARES AND THEIR TRANSFER, AS PROVIDED IN THE PROVISIONS OF A
         SECOND AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT, A COPY OF
         WHICH IS ON FILE IN THE OFFICE OF THE SECRETARY OF THE
         CORPORATION."

                    (3)  Enforcement of Agreement. Each of the Investors and the
                         ------------------------
Founders, and the Company acknowledge and agree that any breach by any of them
of this

                                      -25-
<PAGE>

Agreement shall cause the other parties irreparable harm which may not be
adequately compensable by money damages. Accordingly, in the event of a breach
or threatened breach by a party hereof of any provision of this Agreement, the
Company and each other Investor and/or Founder (as the case may be) shall each
be entitled to the remedies of specific performance, injunction or other
preliminary or equitable relief, including the right to compel any such
breaching Investor and/or Founder (as the case may be), as appropriate, to vote
such party's shares of capital stock of the Company in accordance with the
provisions of this Agreement, in addition to such other rights remedies as may
be available to the Company or any Investor and/or Founder (as the case may be)
for any such breach or threatened breach, including but not limited to the
recovery of money damages.

     7.   AMENDMENT AND RESTATEMENT OF CERTAIN FOUNDERS' AGREEMENTS; SALE OF
          ------------------------------------------------------------------
          FOUNDERS'STOCK.
          --------------

          7.1  Amendment of the Agreement of Merger. Pursuant to Section 7.4.8
               ------------------------------------
of that certain Agreement of Merger (the "Merger Agreement") dated as of
                                          ----------------
February 5, 1998 by and among Netweb, Inc. (a predecessor to the Company),
Thomsen Enscore Computer Solutions, Inc. and each of John T. Thomsen, Erica
Enscore (now known as Erica Thomsen) and William Lohse, the Company, John T.
Thomsen, Erica Thomsen (formerly known as Erica Enscore) and William Lohse each
agree as follows:

               (a)  Section 4.2.6 of the Merger Agreement was terminated and
stricken from the Merger Agreement, and from the date of the Prior Rights
Agreement was of no further force or effect, and no party under the Merger
Agreement has any right, obligation or liability under such Section 4.2.6.

               (b)  As long as William Lohse remains a director or officer of
the Company, and John Thomsen remains an employee of the Company and Mr. Thomsen
beneficially owns (as determined under Section 13 of the 1934 Act, including
without limitation beneficial ownership of shares held by minor children and
trusts for the benefit of Mr. Thomsen's immediate family) an aggregate of at
least 1,000,000 shares (including any of the restricted shares) of the Company's
Common Stock: (a) William Lohse agrees to use his best efforts (including
without limitation voting shares of Common Stock) to cause John Thomsen to be
nominated and elected to the Board of the Company; and (b) Erica Thomsen may
attend all meetings of the Company's Board in a nonvoting observer capacity;
provided, however, that such observer shall agree to hold in confidence and
trust and to act in a fiduciary manner with respect to all information provided
to such observer; and provided further, that the Company may exclude such
observer from any meeting or portion thereof at which attendance by such
observer reasonably could be expected to adversely affect the attorney-client
privilege between the Company and its counsel. The Company shall pay all
expenses incurred by either John Thomsen or Erica Thomsen in attending such
meetings of the board or any committee thereof.

          7.2  Termination of the Stock Rights Agreement. Pursuant to the terms
               -----------------------------------------
of the Stock Rights and Restriction Agreement, dated as of February 5, 1999 ,
the Company, John T. Thomsen, Erica Thomsen and William Lohse each agreed that
as of the date of the Prior Rights

                                      -26-
<PAGE>

Agreement the Stock Rights Agreement was terminated in its entirety, and was
from such date of no further force or effect, and no party under the Stock
Rights Agreement has any right, obligation or liability thereunder.

          7.3  Sale of Outstanding Shares of Capital Stock to the Company. No
               ----------------------------------------------------------
later than the earlier of (i) ninety (90) days after the Closing and (ii) a
Change of Control (as defined below), the Founders and/or other stockholders of
the Company shall enter into an agreement (the "Sale Agreement") to sell no less
                                                --------------
than 2,015,000, and up to 2,465,000 shares of the Company's capital stock to the
SOFTBANK Entities for a price of $3.396 per share (as adjusted for stock splits,
reverse stock splits, recapitalizations, stock dividends and the like). If such
sale has not been consummated for any reason other than a failure to consummate
such transaction by the SOFTBANK Entities, by the earlier of (i) thirty (30)
days from the date of such Sale Agreement, and (ii) the Company's IPO, the
number of shares of Common Stock issuable upon conversion of the Series C Stock
shall be adjusted as set forth in Article VI, Section 6.4(e) of the Company's
Amended and Restated Certificate of Incorporation.

     For purposes of this Agreement Change of Control shall mean: (i) a merger
or acquisition in which the Company is not the surviving entity, except for a
transaction the principal purpose of which is to change the state in which the
Company is incorporated; (ii) the sale, transfer or other disposition of all or
substantially all of the assets of the Company; or (iii) any reverse merger in
which the Company is the surviving entity but in which fifty percent (50%) or
more of the Company's outstanding voting stock is transferred to holders
different from those who held the stock immediately prior to such merger.

     The parties to this Agreement hereby agree that, the execution of this
Agreement, fully satisfies the requirement set forth in Section 9 of the
Restated Certificate of Incorporation to obtain consent of the Preferred
Stockholders for a repurchase of shares.

     8.   GENERAL PROVISIONS.
          ------------------

          8.1  Notices. Any notice, request or other communication required or
               -------
permitted hereunder shall be in writing and shall be sent or delivered by (i)
pre-paid registered/certified first class U.S. mail, (ii) hand, (iii) facsimile,
or (iv) private nationally recognized express courier service (such as Federal
Express or DHL), as follows:

               (a)  if to an Investor, at such Investor's respective address as
set forth on Exhibit A hereto.
             ---------

               (b)  if to the Company, at SmartAge Corporation, 3450 California
Street, San Francisco, California, 94118

               (c)  if to a Founder, at such Founder's address as set forth on
Exhibit B hereto.
---------

                                      -27-
<PAGE>

Any party hereto (and such party's permitted assigns) may by notice so given
change its address for future notices hereunder. Notices delivered by hand or
facsimile, shall be deemed given on the day on which such notice is delivered.
Notices mailed or sent by courier as provided herein shall be deemed given on
the third (3d) business day following the date so mailed or sent, or the date of
actual receipt by a party, whichever is earlier.

          8.2  Entire Agreement. This Agreement, together with all the Exhibits
               ----------------
hereto, constitutes and contains the entire agreement and understanding of the
parties with respect to the subject matter hereof and supersedes the Prior
Rights Agreement and any and all prior negotiations, correspondence, agreements,
understandings, duties or obligations between the parties respecting the subject
matter hereof. This Agreement will amend and restate the Prior Rights Agreement
in its entirety to read as set forth herein, when it has been duly executed by
parties having the right to so amend and restate the Prior Rights Agreement.

          8.3  Governing Law.  This Agreement shall be governed by and construed
               -------------
exclusively in accordance with the internal laws of the State of California as
applied to agreements among California residents entered into and to be
performed entirely within California, excluding that body of law relating to
conflict of laws and choice of law.

          8.4  Severability.  If one or more provisions of this Agreement are
               ------------
held to be unenforceable under applicable law, then such provision(s) shall be
excluded from this Agreement and the balance of this Agreement shall be
interpreted as if such provision(s) were so excluded and shall be enforceable in
accordance with its terms.

          8.5  Third Parties.  Nothing in this Agreement, express or implied, is
               -------------
intended to confer upon any person, other than the parties hereto and their
successors and assigns, any rights or remedies under or by reason of this
Agreement.

          8.6  Successors and Assigns.  Subject to the provisions of Section 5,
               ----------------------
the provisions of this Agreement shall inure to the benefit of, and shall be
binding upon, the successors and permitted assigns of the parties hereto.

          8.7  Captions.  The captions to sections of this Agreement have been
               --------
inserted for identification and reference purposes only and shall not be used to
construe or interpret this Agreement.

          8.8  Counterparts.  This Agreement may be executed in counterparts,
               ------------
each of which shall be deemed an original, but all of which together shall
constitute one and the same instrument.

          8.9  Costs And Attorneys' Fees.  In the event that any action, suit or
               -------------------------
other proceeding is instituted concerning or arising out of this Agreement or
any transaction contemplated hereunder, the prevailing party shall recover all
of such party's costs and attorneys' fees incurred in each such action, suit or
other proceeding, including any and all appeals or petitions therefrom.

                                     -28-
<PAGE>

          8.10 Adjustments for Stock Splits, Etc. Wherever in this Agreement
               ---------------------------------
there is a reference to a specific number of shares of Common Stock or Preferred
Stock of the Company of any class or series, then, upon the occurrence of any
subdivision, combination or stock dividend of such class or Series of stock, the
specific number of shares so referenced in this Agreement shall automatically be
proportionally adjusted to reflect the affect on the outstanding shares of such
class or Series of stock by such subdivision, combination or stock dividend.

          8.11 Aggregation of Stock.  All shares held or acquired by affiliated
               --------------------
entities or persons shall be aggregated together for the purpose of determining
the availability of any rights under this Agreement.

               [REMAINDER OF THIS PAGE INTENTIONALLY LEFT BLANK]

                                     -29-
<PAGE>

     IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of
the date and year first above written.

                                 THE COMPANY:
                                 -----------

                                 SMARTAGE, CORP.

                                 By:  /s/ William Lohse
                                    ----------------------------------

                                 Title:_______________________________

                                 INVESTORS:
                                 ---------

                                 SOFTBANK Capital Partners LP

                                 By  SOFTBANK Capital Partners LLC
                                     Its General Partner

                                 By:__________________________________

                                 Title:_______________________________

                                 SOFTBANK Capital Advisors Fund LP

                                 By  SOFTBANK Capital Partners LLC
                                     Its General Partner

                                 By:__________________________________

                                 Title:_______________________________

                                 Accel VI L.P.

                                 By: Accel VI Associates L.L.C.
                                     Its General Partner

                                 By:__________________________________
                                             Managing Member

                                 Accel Internet Fund II L.P.

                                 By: Accel Internet Fund II Associates L.L.C.
                                     Its General Partner

                                 By:__________________________________
                                             Managing Member

                   [SIGNATURE PAGE TO SMARTAGE CORP.  SECOND
               AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT]

                                     -30-

<PAGE>

                              SMARTAGE.COM CORP.

                               AMENDMENT TO THE

                          SECOND AMENDED AND RESTATED

                          INVESTORS' RIGHTS AGREEMENT

     THIS AMENDMENT TO THE SECOND AMENDED AND RESTATED INVESTORS' RIGHTS
AGREEMENT (this "Amendment") is made and entered into as of the /24/ day of
March, 2000 by and among SMARTAGE.COM CORP., a Delaware corporation (the
                         ------------------
"Company"), and the signatories hereto.

     RECITALS:

     A.  The Company and certain of the signatories hereto entered into that
certain Second Amended and Restated Investors' Rights Agreement (the "Rights
Agreement") dated as of October 5, 1999.

     B.  Pursuant to Section 5.2 of the Rights Agreement such Agreement can be
amended with the consent of the Company, certain of the founders and the holders
of sixty percent of the Registrable Securities (as defined in the Rights
Agreement).

     C.  The Company has entered into that certain  Interactive Marketing
Agreement between the Company and America Online, Inc., a Delaware Corporation
("AOL") as of even date hereof and as a condition thereof the Company agreed to
make AOL a party to the Rights Agreement with respect to certain provisions.

     NOW, THEREFORE, in consideration of the foregoing recitals and the mutual
promises hereinafter set forth and other due and valid consideration, the
parties hereto agree as follows:

     1. The parties hereto agree that the definition of Registrable Securities
set forth in Section 2.1(b) of the Rights Agreement be deleted in its entirety
and replaced with the following:

     "Registrable Securities.  The term "Registrable Securities" means:  (1) all
      ----------------------             ----------------------
     the shares of Common Stock of the Company issued or issuable upon the
     conversion of any shares of Series A Stock issued under the Series A
     Agreement or any shares of Series B Stock issued under the Series B
     Agreement or any shares of Series C Stock issued under the Series C
     Agreement, as such agreement may hereafter be amended from time to time
     that are now owned or may hereafter be acquired by any Investor or any
     Investor's successors and permitted assigns; (2) all the shares of Common
     Stock of the Company issued or issuable upon the conversion of any shares
     of Series C Stock issued upon exercise of any warrants, that are now owned
     or may be hereafter acquired by an Investor or any Investor's successors or
     permitted assigns; (3) the shares of Common Stock now held by the Founders
     and set forth in Exhibit B attached hereto (the "Founders' Shares"); (4)
                      ---------                       ----------------
     the shares of Common Stock issued or issuable to America Online, Inc., a
     Delaware corporation

                                      -1-
<PAGE>

     ("AOL") pursuant to that certain Interactive Marketing Agreement entered
     into between the Company and AOL, dated as of March /15/, 2000; and (5) any
     shares of Common Stock of the Company issued (or issuable upon the
     conversion or exercise of any warrant, right or other security which is
     issued) as a dividend or other distribution with respect to, or in exchange
     for or in replacement of, all such shares of Common Stock described in
     clause (1), (2), (3) or (4) of this subsection (b); provided that
     Registrable Securities shall not, however, include any shares that formerly
     were Registrable Securities and that (a) have been sold or transferred by a
     person or entity in a transaction in which rights under this Section 2 are
     not assigned in accordance with this Agreement, (b) have been sold or
     transferred to the public pursuant to Rule 144 promulgated under the
     Securities Act of 1933, as amended ("Rule 144") or (c) may, within a 90-day
                                          --------
     period, be sold to the public without volume restrictions pursuant to Rule
     144 unless the Holder of such shares holds more than 5% of the outstanding
     shares of Common Stock of the Company."

     2. Section 5.2 of the Rights Agreement is deleted in its entirety and
replaced by the following:

     "5.2  Amendment of Rights.  Subject to Section 2.12 and 5.3, any provision
           -------------------
     of this Agreement may be amended and the observance thereof may be waived
     (either generally or in a particular instance and either retroactively or
     prospectively), only with the written consent of the Company and sixty
     percent (60%) of the shares of the then outstanding Registrable Series A
     Stock, Registrable Series B Stock, Registrable Series C Stock and
     Registrable Securities held by AOL, voting collectively as a separate
     class, and a majority of the shares of the then outstanding Common Stock
     held by any two or more Founders.  Any amendment or waiver effected in
     accordance with this Section 5.2 shall be binding upon each Investor, each
     Founder, each Holder, each permitted successor or assignee of such Investor
     or Holder and the Company."

     3. The undersigned agree that AOL is hereby included as an "Investor" in
the List of Investors, attached to the Rights Agreement as Exhibit A.
                                                           ---------

     4. The Company and the undersigned hereby agree that AOL shall become a
party to the Rights Agreement for purposes of Sections 1, 2 (excluding Section
2.2), 3, 5.2, 6 and 8 only; provided that, for purposes of Section 1, AOL shall
have the same rights and obligations as the Holders of 53,333 shares of Series A
Preferred Stock, and for the purposes of Section 2.3, AOL shall have the same
rights and obligations as the Holders of Registrable Series A Stock. By
execution of this Amendment AOL agrees to become a party to and be bound by the
provisions of the Rights Agreement with respect to such Sections and to abide by
the terms of the Rights Agreement.

     5. Except as modified by this Amendment, all other terms and conditions in
the Rights Agreement shall remain in full force and effect and this Amendment
shall be governed by all provisions thereof.

                                      -2-
<PAGE>

     6. This Amendment will take effect immediately upon the execution hereof by
the Company, AOL and the holders of the requisite number of securities as set
forth in the Rights Agreement.

     7. This Amendment may be executed in separate counterparts, all of which
taken together shall constitute a single instrument.

     IN WITNESS WHEREOF, the parties hereto have executed this Amendment
effective as of the day and year first above written.

                              SMARTAGE.COM CORP.

                              By /s/ Brian McGee
                                -----------------------------------
                                        Brian McGee
                                   Vice President of Finance

                              AMERICA ONLINE, INC.

                              By /s/ David M. Colburn
                                -----------------------------------

                              INVESTORS
                              ---------

                              SOFTBANK CAPITAL PARTNERS, LP

                              By /s/ Steve Murray
                                 -----------------------------------
                              Title_________________________________

                              SOFTBANK CAPITAL ADVISORS FUND, LP

                              By /s/ Steve Murray
                                 -----------------------------------
                              Title_________________________________

                                      -3-
<PAGE>

                              ACCEL VI L.P.

                              By: Accel VI Associates L.L.C.
                                  Its general partner

                              By /s/ S. Carter Sednaoui
                                 -----------------------------------
                                        Managing Member

                              ACCEL INTERNET FUND II L.P.

                              By: Accel Internet Fund II Associates L.L.C.
                                  Its general partner

                              By /s/ S. Carter Sednaoui
                                 -----------------------------------
                                        Managing Member

                              ACCEL KEIRETSU VI L.P.

                              By: Accel Keiretsu VI Associates L.L.C.
                                  Its general partner

                              By /s/ S. Carter Sednaoui
                                 -----------------------------------
                                        Managing Member

                              ACCEL INVESTORS `98 L.P.

                              By /s/ S. Carter Sednaoui
                                 -----------------------------------
                                        General Partner

                                      -4-
<PAGE>

                              EL DORADO VENTURES IV, LP

                              By____________________________________
                                        General Partner

                              EL DORADO TECHNOLOGY 98

                              By____________________________________
                                        General Partner

                              INTEGRAL CAPITAL PARTNERS IV L.P.

                              By____________________________________
                                        General Partner

                              INTEGRAL CAPITAL PARTNERS IV MS SIDE FUND

                              By____________________________________
                                        General Partner

                              VECTOR CAPITAL LP.

                              By: VECTOR CAPITAL PARTNERS L.L.C.
                                  Its General Partner

                              By____________________________________
                                   Alex Slusky, Managing Member

                                      -5-
<PAGE>

                              WONDERSTAR INVESTMENTS, INC.

                              By____________________________________
                                        Michael Leeds

                              ______________________________________
                                        Stephen Grant

                              ______________________________________
                                        Anne-Marie Grant

                              ______________________________________
                                        Daniel Lynch

                              ______________________________________
                                        Roland Pieper

                              ______________________________________
                                        Benjamin Rosen

                              VIRANI FAMILY 1993 REVOCABLE TRUST

                              By____________________________________
                                        Trustee

                              ______________________________________
                                        Vinton Cerf

                                      -6-
<PAGE>

                               ______________________________________
                                        Sigrid Cerf

                               ______________________________________
                                        Albert Wu

                                        /s/ William Lohse
                              ---------------------------------------
                                        William Lohse

                                        /s/ John Thomsen
                              ---------------------------------------
                                        John Thomsen

                               ______________________________________
                                        Erica Thomsen

                                      -7-

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