Document:

EX-10.10

 Exhibit 10.10 
 FIRST AMENDMENT 
 TO 

LOAN AND SECURITY AGREEMENT 

This First Amendment to Loan and Security Agreement (this “Amendment”) is entered into
this 28th day of December, 2012, by and among
(a) SILICON VALLEY BANK, a California corporation with a loan production office located at 230 West Monroe, Suite 720, Chicago, Illinois 60606 (“Bank”), and (b) (i) MATTERSIGHT CORPORATION, a Delaware corporation
(“Mattersight Corporation”), (ii). MATTERSIGHT EUROPE HOLDING CORPORATION, a Delaware corporation (“Mattersight Europe”), and (iii) MATTERSIGHT INTERNATIONAL HOLDING, INC., an Illinois corporation
(“Mattersight International”; and together with Mattersight Corporation and Mattersight Europe, jointly and severally, individually and collectively, ‘‘Borrower”). 

RECITALS 
 A. Bank and Borrower have entered into that certain Loan and Security Agreement dated as of June 29, 2012 (as the same may from time to time be amended, modified, supplemented or restated, the
“Loan Agreement”). 
 B. Bank has extended credit to Borrower for the purposes permitted in the
Loan Agreement, 
 C. Borrower has requested that Bank amend the Loan Agreement to (a) extend the
due date of Borrower’s annual operating budgets and financial projections, and (b) amend the definition entitled “Quick Assets” set forth in Section 13.1 thereof. 

D. Bank has agreed to so amend certain provisions of the Loan Agreement, but only to the extent, in accordance
with the terms, subject to the conditions and in reliance upon the representations and warranties set forth below. 

AGREEMENT 
 Now, THEREFORE, in consideration of the foregoing recitals and other good and valuable consideration, the receipt and adequacy of which is hereby acknowledged, and intending to be
legally bound, the parties hereto agree as follows: 
 1. Definitions. Capitalized terms used but not
defined in this Amendment shall have the meanings given to them in the Loan Agreement. 
 2.
Amendments to Loan Agreement. 
 2.1 The Loan Agreement shall be amended by deleting the following
appearing as Section 6.2(h) thereof: 
 “(h) Board-Approved Projections. As soon as
available, but no later than the last day of each fiscal year of Borrower, and contemporaneously with any updates or changes thereto, (i) annual operating budgets (including, without limitation, income statements, balance sheets and cash flow
statements) for the immediately following fiscal year of Borrower, and (ii) annual financial projections for the immediately following fiscal year of Borrower as approved by the Board, together with any related business forecasts used in the
preparation of such annual financial projections, all prepared in a form reasonably satisfactory to Bank; and” 

 and inserting in lieu thereof the following: 

“(h) Board-Approved Projections. As soon as available, but no later than (x) February 15, 2013,
with respect to Borrower’s fiscal year commencing January 1, 2013, and (y) the last day of each fiscal year of Borrower with respect to each fiscal year of Borrower thereafter, and contemporaneously with any updates or changes
thereto, (i) annual operating budgets (including, without limitation, income statements, balance sheets and cash flow statements) for the immediately following fiscal year of Borrower, and (ii) annual financial projections for the
immediately following fiscal year of Borrower as approved by the Board, together with any related business forecasts used in the preparation of such annual financial projections, all prepared in a form reasonably satisfactory to Bank; and”

 2.2The Loan Agreement shall be amended by deleting the following definition appearing alphabetically
in Section 13.1 thereof: 
 “        “Quick
Assets” is, on any date, Borrower’s consolidated, unrestricted and unencumbered cash maintained with Bank or Bank’s Affiliates, plus net billed accounts receivable determined according to GAAP.” 

and inserting in lieu thereof the following: 

“        “Quick Assets” is, on any date,
Borrower’s consolidated, unrestricted and unencumbered cash maintained with Bank or Bank’s Affiliates, plus gross billed accounts receivable determined according to GAAP.” 

2.3The Loan Agreement shall be amended by deleting the Compliance Certificate attached as Exhibit C thereto
and inserting the Compliance Certificate attached as Schedule 1 hereto. 
 3. Limitation of
Amendments. 
 3.1The amendments set forth in Section 2, above, are effective for the
purposes set forth herein and shall be limited precisely as written and shall not be deemed to (a) be a consent to any amendment, waiver or modification of any other term or condition of any Loan Document, or (b) otherwise prejudice any
right or remedy which Bank may now have or may have in the future under or in connection with any Loan Document. 

 3.2 This Amendment shall be construed in connection with and as part
of the Loan Documents and all terms, conditions, representations, warranties, covenants and agreements set forth in the Loan Documents, except as herein amended, are hereby ratified and confirmed and shall remain in full force and effect.

 4. Representations and Warranties. To induce Bank to enter into this Amendment, Borrower hereby
represents and warrants to Bank as follows: 
 4.1 Immediately after giving effect to this Amendment
(a) the representations and warranties contained in the Loan Documents are true, accurate and complete in all material respects as of the date hereof (except to the extent such representations and warranties relate to an earlier date, in which
case they are true and correct as of such date), and (b) no Event of Default has occurred and is continuing; 
 4.2 Borrower has the power and authority to execute and deliver this Amendment and to perform its obligations under the Loan Agreement, as amended by this Amendment; 

4.3 The organizational documents of Borrower delivered to Bank on the Effective Date remain true, accurate and
complete and have not been amended, supplemented or restated and are and continue to be in full force and effect; 
 4.4 The execution and delivery by Borrower of this Amendment and the performance by Borrower of its obligations under the Loan Agreement, as amended by this Amendment, have been duly authorized;

 4.5 The execution and delivery by Borrower of this Amendment and the performance by Borrower of its
obligations under the Loan Agreement, as amended by this Amendment, do not and will not contravene (a) any law or regulation binding on or affecting Borrower, (b) any contractual restriction with a Person binding on Borrower, (c) any
order, judgment or decree of any court or other governmental or public body or authority, or subdivision thereof, binding on Borrower, or (d) the organizational documents of Borrower; 

4.6 The execution and delivery by Borrower of this Amendment and the performance by Borrower of its obligations
under the Loan Agreement, as amended by this Amendment, do not require any order, consent, approval, license, authorization or validation of, or filing, recording or registration with, or exemption by any governmental or public body or authority, or
subdivision thereof, binding on either Borrower, except as already has been obtained or made; and 
 4.7
This Amendment has been duly executed and delivered by Borrower and is the binding obligation of Borrower, enforceable against Borrower in accordance with its terms, except as such enforceability may be limited by bankruptcy, insolvency,
reorganization, liquidation, moratorium or other similar laws of general application and equitable principles relating to or affecting creditors’ rights. 

 5. Ratification of Perfection Certificate. Each Borrower hereby
ratifies, confirms and reaffirms, all and singular, the terms and disclosures contained in a certain Perfection Certificate dated as of June 29, 2012 between such Borrower and Bank, and acknowledges, confirms and agrees the disclosures and
information such Borrower provided to Bank in said Perfection Certificate have not changed, as of the date hereof. 
 6. Integration. This Amendment and the Loan Documents represent the entire agreement about this subject matter and supersede prior negotiations or agreements. All prior agreements, understandings,
representations, warranties, and negotiations between the parties about the subject matter of this Amendment and the Loan Documents merge into this Amendment and the Loan Documents. 

7. Counterparts. This Amendment may be executed in any number of counterparts and all of such counterparts taken
together shall be deemed to constitute one and the same instrument. 
 8. Effectiveness. This
Amendment shall be deemed effective upon (a) the due execution and delivery to Bank of this Amendment by each party hereto, and (b) Borrower’s payment of Bank’s legal fees and expenses incurred in connection with this Amendment.

 [Signature page follows.] 

 IN WITNESS WHEREOF, this Amendment is being executed as of the date
first written above. 
  

			
	 BORROWER:

	
	 MATTERSIGHT CORPORATION

		
	 By:
	 	 /s/ Christine R. Carsen

	 Name:
	 	 Christine R. Carsen

	 Title:
	 	 Vice President, General Counsel and Corporate Secretary

	
	 MATTERSIGHT EUROPE HOLDING CORPORATION

		
	 By:
	 	 /s/ Christine R. Carsen

	 Name:
	 	 Christine R. Carsen

	 Title:
	 	 Secretary

	
	 MATTERSIGHT INTERNATIONAL HOLDING, INC.

		
	 By:
	 	 /s/ Christine R. Carsen

	 Name:
	 	 Christine R. Carsen

	 Title:
	 	 Secretary

	
	 BANK:

	
	 SILICON VALLEY BANK

		
	 By:
	 	 /s/ Dennis P. Grant

	 Name:
	 	 Dennis P. Grant

	 Title:
	 	 RM

 SCHEDULE 1 

EXHIBIT C 
 COMPLIANCE CERTIFICATE 
  

					
	 TO:         SILICON VALLEY BANK
	  	Date:	 	 

 FROM: MATTERSIGHT CORPORATION, MATTERSIGHT EUROPE HOLDING CORPORATION, AND MATTERSIGHT INTERNATIONAL
HOLDING, INC. (jointly and severally, individually and collectively, “Borrower”) 
 The undersigned
authorized officer of Borrower certifies that under the terms and conditions of the Loan and Security Agreement among Borrower and Bank (the “Agreement”): 

(1) Borrower is in complete compliance for the period ending
                     with all required covenants except as noted below; (2) there are no Events of Default; (3) all representations
and warranties in the Agreement are true and correct in all material respects on this date except as noted below; provided, however, that such materiality qualifier shall not be applicable to any representations and warranties that already are
qualified or modified by materiality in the text thereof; and provided, further that those representations and warranties expressly referring to a specific date shall be true, accurate and complete in all material respects as of such date;
(4) Borrower, and each of its Subsidiaries, has timely filed all required tax returns and reports, except as otherwise permitted pursuant to the terms of Section 5.8 of the Agreement, and Borrower has timely paid all foreign, federal,
state and local taxes, assessments, deposits and contributions owed by Borrower, except as otherwise permitted pursuant to the terms of Section 5.8 of the Agreement; and (5) no Liens have been levied or claims made against Borrower or any
of its Subsidiaries relating to unpaid employee payroll or benefits of which Borrower has not previously provided written notification to Bank. 
 Attached are the required documents supporting the certification. The undersigned certifies that these are prepared in accordance with GAAP consistently applied from one period to the next except as
explained in an accompanying letter or footnotes. The undersigned acknowledges that no borrowings may be requested at any time or date of determination that Borrower is not in compliance with any of the terms of the Agreement, and that is determined
not just at the date this certificate is delivered, Capitalized terms used but not otherwise defined herein shall have the meanings given them in the Agreement. 
 Please indicate compliance status by circling Yes/No under “Complies’’ column. 
  

					
	 Reporting Covenant
	  	 Required
	  	 Complies

	 Monthly consolidating financial statements with Compliance Certificate
	  	 Monthly within 30 days
	  	Yes No
	 Annual consolidating financial statement (CPA Audited)
	  	 FYE within 150 days
	  	Yes No
	 10-Q, 10-K and 8-K
	  	 Within 5 days after filing with SEC
	  	Yes No
	 A/R, A/P Agings, and Deferred Revenue reports
	  	 Monthly within 30 days
	  	Yes No
	 Board-approved Projections
	  	 Annually prior to FYE (FY 2013 due on 1/31/2013)
	  	Yes No

  

							
	 Financial Covenant
	  	 Required
	  	 Actual
	  	 Complies

	 Minimum Adjusted Quick Ratio (at all times, to be tested monthly)
	  	 1.5:1,0
	  	     :1.0
	  	Yes No

 The following financial covenant analysis and information set forth in Schedule 1
attached hereto are true and accurate as of the date of this Certificate. 

 The following are the exceptions with respect to the certification above:
(If no exceptions exist, state “No exceptions to note.”) 

....................................................................................................................................................................................................
 

....................................................................................................................................................................................................
 

....................................................................................................................................................................................................
 
  

			
	 MATTERSIGHT CORPORATION
	  	 BANK USE ONLY

	 	 
	 	  	 Received by:
                                         
               

	 By:
                                         
                                         
      
	  	
                              
  AUTHORIZED SIGNER

	 Name:
                                         
                                         
 
	  	 Date:
                                         
                           

	 Title:
                                         
                                         
   
	  	 
	 	  	 Verified:
                                         
                       

	 MATTERSIGHT EUROPE HOLDING CORPORATION
	  	
                              
  AUTHORIZED SIGNER

	 	 
	 	  	 Date:
                                         
                               

	 	 
	 By:
                                         
                                         
      
	  	 Compliance Status:         Yes
        No

	 Name:
                                         
                                         
 
	  	 
	 Title:
                                         
                                         
   
	  	 
	 	 
	 MATTERSIGHT INTERNATIONAL HOLDING, INC.
	  	 
	 	 
	 By:
                                         
                                         
      
	  	 
	 Name:
                                         
                                         
 
	  	 
	 Title:EX-10.12

 

 
  
 Exhibit 10.12

 INDEMNIFICATION AGREEMENT 
 THIS INDEMNIFICATION AGREEMENT is made effective as of the             day of
            2011, between Mattersight Corporation, a Delaware corporation (the “Company”), and
            (“Indemnitee”). 
 WHEREAS, it is essential to the Company and
its stockholders to attract and retain qualified and capable directors, officers, employees, agents and fiduciaries; 
 WHEREAS, the Certificate
of Incorporation of the Company (the “Certificate of Incorporation”) and the Company’s Bylaws require the Company to indemnify and advance expenses to its directors and officers to the extent not prohibited by law; 

WHEREAS, historically, basic protection against undue risk of personal liability of directors and officers has been provided through insurance coverage
affording reasonable protection at reasonable cost; 
 WHEREAS, it is presently uncertain whether, and to what extent, such insurance is or will
continue to be available to the Company at a reasonable cost for the protection of Indemnitee; 
 WHEREAS, in recognition of Indemnitee’s
need for protection against personal liability in order to induce Indemnitee to serve or continue to serve the Company in an effective manner, and, in the case of directors and officers, to supplement the Company’s directors’ and
officers’ liability insurance coverage, and in part to provide Indemnitee with specific contractual assurance that the protection promised by the Certificate of Incorporation and Bylaws will be available to Indemnitee (regardless of, among
other things, any amendment to or revocation of the Certificate of Incorporation and Bylaws or any change in the composition of the Company’s Board of Directors or any acquisition transaction relating to the Company), the Company wishes to
provide Indemnitee with the benefits contemplated by this Agreement; and 
 WHEREAS, as a result of the provision of such benefits Indemnitee
has agreed to serve or to continue to serve the Company; 
 NOW, THEREFORE, the parties hereto hereby agree as follows: 

1. Definitions. The following terms, as used herein, shall have the following respective meanings: 

(a) Claim: means any threatened, pending, or completed action, suit, arbitration, or proceeding, or any inquiry or investigation,
whether brought by or in the right of the Company or otherwise, that Indemnitee in good faith believes might lead to the institution of any such action, suit, arbitration or proceeding, whether civil, criminal, administrative, investigative, or
other, or any appeal therefrom. 
 (b) D&O Insurance: means any valid directors’ and officers’ liability
insurance policy maintained by the Company for the benefit of Indemnitee. 
 (c) Company Determination: means a
determination based on the facts known at the time, by: (i) a majority vote of a quorum of disinterested directors of the Company, or (ii) if such a quorum is not obtainable, or even if obtainable, if a quorum of disinterested directors of
the Company so directs, by independent legal counsel in a written opinion, or (iii) a majority of the disinterested stockholders of the Company. 

  

					
	

	  	v.010413    	  	

 

 
  
 (d) Excluded Claim:
means any payment for Losses or Expenses in connection with any Claim: (i) for the return by Indemnitee of any remuneration paid to Indemnitee without the previous approval of the stockholders of the Company which is illegal; or (ii) for
an accounting of profits in fact made from the purchase or sale by Indemnitee of securities of the Company within the meaning of Section 16 of the Securities Exchange Act of 1934, as amended, or similar provisions of any state law; or
(iii) resulting from Indemnitee’s knowingly fraudulent, dishonest or willful misconduct; or (iv) the payment of which by the Company under this Agreement is not permitted by applicable law. 

(e) Expenses: means any reasonable expenses incurred by Indemnitee as a result of a Claim or Claims by reason of (or arising in
part out of) Indemnifiable Events including, without limitation, attorneys’ fees and all other costs, expenses, and obligations paid or incurred in connection with investigating, defending, being a witness in, or participating in (including on
appeal), or preparing to defend, be a witness in, or participate in, any Claim by reason of (or arising in part out of) any Indemnifiable Event. 
 (f) Fines: means any fine, penalty, or, with respect to an employee benefit plan, any excise tax or penalty assessed with respect thereto. 

(g) Indemnifiable Event: means any event or occurrence, occurring prior to, on, or after the date of this Agreement, related to
the fact that Indemnitee is, was, or has agreed to serve as, a director or officer of the Company, or is or was serving at the request of the Company as a director, officer, employee, or agent of another corporation, partnership, joint venture,
employee benefit plan, trust, or other enterprise; provided that Indemnitee acted in good faith and in a manner Indemnitee reasonably believed to be in or not opposed to the best interests of the Company, and, with respect to any criminal
action or proceeding, Indemnitee had no reasonable cause to believe his conduct was unlawful. 
 (h) Judicial
Determination: means a final nonappealable determination of a court of competent jurisdiction. 
 (i) Losses: means
any amounts or sums which Indemnitee is or becomes obligated to pay as a result of a Claim or Claims made against Indemnitee for Indemnifiable Events including, without limitation, damages, judgments and sums or amounts paid in settlement of a Claim
or Claims, and Fines. 
 2. Basic Indemnification Agreement. In consideration of, and as an inducement to,
Indemnitee’s rendering valuable services to the Company, the Company agrees that in the event Indemnitee is or becomes a party to or witness or other participant in, or is threatened to be made a party to or witness or other participant in, a
Claim by reason of ( or arising in part out of) an Indemnifiable Event (including, without limitation, a Claim by or in the right of the Company), the Company will indemnify Indemnitee to the fullest extent authorized by law, against any and all
Losses and Expenses (including all interest, assessments and other charges paid or payable in connection with or in respect of such Losses and Expenses) of such Claim, whether or not such Claim proceeds to judgment or is settled or otherwise is
brought to a final disposition, subject in each case, to the further provisions of this Agreement. 

  

					
	

	  	v.010413    |	  	2

 

 
  
 3. Limitations on
Indemnification. Notwithstanding the provisions of Section 2, Indemnitee shall not be indemnified and held harmless from any Losses or Expenses (a) which have been determined by Judicial Determination to constitute an Excluded Claim;
(b) to the extent Indemnitee is indemnified by the Company and has already received payment in full of all such Losses and Expenses pursuant to the Certificate of Incorporation and Bylaws, D&O Insurance or otherwise; or (c) other than
pursuant to the last sentence of Section 4(d) or Section 12, in connection with any claim initiated by Indemnitee, unless such claim has been authorized by a Company Determination. 

4. Indemnification Procedures. 
 (a) Promptly after receipt by Indemnitee of notice of any Claim, Indemnitee shall, if indemnification with respect thereto may be sought from the Company under this Agreement, notify the Company of the
commencement thereof; provided, however, that the failure to give such notice promptly shall not affect or limit the Company’s obligations with respect to the matters described in the notice of such Claim, except to the extent
that the Company is materially prejudiced thereby. Indemnitee agrees further not to make any admission or effect any settlement with respect to such Claim without the consent of the Company, except any Claim with respect to which Indemnitee has
undertaken the defense in accordance with the second to last sentence of Section 4(d). 
 (b) If, at the time of the
receipt of such notice, the Company has D&O Insurance in effect, the Company shall give prompt notice of the commencement of Claim to the insurers in accordance with the procedures set forth in the respective policies. The Company shall
thereafter take all necessary or desirable action to cause such insurers to pay, on behalf of Indemnitee, all Losses and Expenses payable as a result of such Claim. 
 (c) The Company shall pay the Expenses of any Claim in advance of the final disposition thereof and the Company, if appropriate, shall be entitled to assume the defense of such Claim, with counsel
satisfactory to Indemnitee, upon the delivery to Indemnitee of written notice of its election so to do. After the delivery of such notice, the Company will not be liable to Indemnitee under this Agreement for any legal or other Expenses subsequently
incurred by Indemnitee in connection with such defense other than reasonable Expenses of investigation; provided that Indemnitee shall have the right to employ separate counsel in such Claim but the fees and expenses of such counsel incurred
after delivery of notice from the Company of its assumption of such defense shall be at Indemnitee’s expense; provided further that if: (i) the employment of counsel by Indemnitee has been previously authorized by the Company,
(ii) Indemnitee shall have reasonably concluded that there may be a conflict of interest between the Company and Indemnitee in the conduct of any such defense, or (iii) the Company shall not, in fact, have employed counsel to assume the
defense of such action, the reasonable fees and expenses of counsel shall be at the expense of the Company. 
 (d) All payments
on account of the Company’s indemnification obligations under this Agreement shall be made within thirty (30) days after Indemnitee’s written request therefor unless a Company Determination is made that the Claims giving rise to
Indemnitee’s request are Excluded Claims or otherwise not payable under this Agreement, provided that all payments on account of the Company’s obligation to pay Expenses under Section 4(c) of this Agreement prior to the final
disposition of any Claim shall be made within 20 days after Indemnitee’s written request therefor and such obligation shall not be subject to Section 4(e) of this Agreement. In the event of a Company Determination that Indemnitee is not
entitled to indemnification in connection with the proposed settlement of any Claim, Indemnitee shall have the right at his own expense to undertake defense of any such Claim, insofar as such proceeding involves Claims against Indemnitee, by written
notice given to the Company within 10 days after the Company has notified Indemnitee in writing of its contention that Indemnitee is not entitled to indemnification; provided, however, that the failure to give such notice within such
10-day period shall not affect or limit the Company’s obligations with respect to any such Claim if such Claim is subsequently determined not to be an Excluded Claim or otherwise to be payable under this Agreement, except to the extent that the
Company is materially prejudiced thereby. If it is subsequently determined in connection with such proceeding that the Claims are not Excluded Claims or that Indemnitee is otherwise entitled to be indemnified under the provisions of Section 2
hereof, the Company shall promptly indemnify Indemnitee in full against all Losses and Expenses arising out of such Claims or Indemnifiable Events. 

  

					
	

	  	v.010413    |	  	3

 

 
  
 (e) Indemnitee hereby
expressly undertakes and agrees to reimburse the Company for all Losses and Expenses paid by the Company in connection with any Claim against Indemnitee in the event and only to the extent that a Judicial Determination shall have been made that
Indemnitee is not entitled to be indemnified by the Company for such Losses and Expenses because the Claim is an Excluded Claim or because Indemnitee is otherwise not entitled to payment under applicable law. 

(f) In connection with any dispute as to whether Indemnitee is entitled to be indemnified hereunder the presumption shall be that
Indemnitee is so entitled and the burden of proof and the burden of persuasion shall be on the Company to establish that Indemnitee is not so entitled by clear and convincing evidence. In addition, the Company acknowledges that a settlement or other
disposition short of final judgment may be successful if it permits a party to avoid expense, delay, distraction, disruption and uncertainty. In the event that any Claim to which Indemnitee is a party is resolved in any manner other than by adverse
judgment against Indemnitee (including, without limitation, settlement of such Claim with or without payment of money or other consideration) it shall be presumed that Indemnitee has been successful on the merits or otherwise in such action, suit or
proceeding. Anyone seeking to overcome this presumption shall have the burden of proof and the burden of persuasion by clear and convincing evidence. 
 5. Settlement. The Company shall have no obligation to indemnify Indemnitee under this Agreement for any amounts paid in settlement of any Claim effected without the Company’s prior written
consent. The Company shall not settle any Claim in which it takes the position that Indemnitee is not entitled to indemnification in connection with such settlement without the consent of Indemnitee, nor shall the Company settle any Claim in any
manner which would impose any Fine, admission of wrongdoing or any obligation on Indemnitee, without Indemnitee’s written consent. Neither the Company nor Indemnitee shall unreasonably withhold its or his consent to any proposed settlement.

 6. No Presumption. For purposes of this Agreement, the termination of any Claim by judgment, order, settlement
(whether with or without court approval) or conviction, or upon a plea of nolo contendere, or its equivalent, shall not, of itself, create a presumption that Indemnitee did not meet any particular standard of conduct or have any particular
belief or that a court has determined that indemnification is not permitted by applicable law. 

  

					
	

	  	v.010413    |	  	4

 

 
  
 7. Non-exclusivity,
Etc. The rights of Indemnitee hereunder shall be in addition to any other rights Indemnitee may have under the Certificate of Incorporation and Bylaws, the Company’s By-laws, the Delaware General Corporation Law, any vote of stockholders or
disinterested directors or otherwise, both as to action in Indemnitee’s official capacity and as to action in any other capacity by holding such office, and shall continue after Indemnitee ceases to serve the Company as a director or officer
for so long as Indemnitee shall be subject to any Claim by reason of (or arising in part out of) an Indemnifiable Event. To the extent that a change in the Delaware General Corporation Law (whether by statute or judicial decision) permits greater
indemnification by agreement than would be afforded currently under the Certificate of Incorporation and By-Laws and this Agreement, it is the intent of the parties hereto that Indemnitee shall enjoy by this Agreement the greater benefits so
afforded by such change. 
 8. Liability Insurance. To the extent the Company maintains an insurance policy or policies
providing directors’ and officers’ liability insurance, Indemnitee, if at any time an officer or director of the Company, shall be covered by such policy or policies, in accordance with its or their terms, to the maximum extent of the
coverage available for any director or officer of the Company. 
 9. Subrogation. In the event of payment under this
Agreement, the Company shall be subrogated to the extent of such payment to all of the rights of recovery of Indemnitee, who shall execute all papers required and shall do everything that may be necessary to secure such rights, including the
execution of such documents necessary to enable the Company effectively to bring suit to enforce such rights. 
 10. Partial
Indemnity, Etc.; Contribution in the Event of Joint Liability. 
 (a) If Indemnitee is entitled under any provision of this
Agreement to indemnification by the Company for some or a portion of the Losses and Expenses of a Claim but not, however, for all of the total amount thereof, the Company shall nevertheless indemnify Indemnitee for the portion thereof to which
Indemnitee is entitled. Moreover, notwithstanding any other provision of this Agreement, to the extent that Indemnitee has been successful on the merits or otherwise in defense of any or all Claims relating in whole or in part to any Indemnifiable
Event or in defense of any issue or matter therein, including dismissal without prejudice, Indemnitee shall be indemnified against all Expenses incurred in connection therewith. 

(b) Whether or not the indemnification provided in Section 2 hereof is available, in respect of any threatened, pending or completed
Claim in which the Company is jointly liable with Indemnitee (or would be if joined in such Claim), the Company shall pay, in the first instance, the entire amount of any judgment or settlement of such Claim without requiring Indemnitee to
contribute to such payment and the Company hereby waives and relinquishes any right of contribution it may have against Indemnitee. The Company shall not enter into any settlement of any Claim in which the Company is jointly liable with Indemnitee
(or would be if joined in such Claim) unless such settlement provides for a full and final release of all claims asserted against Indemnitee. 

  

					
	

	  	v.010413    |	  	5

 

 
  
 (c) Without diminishing or
impairing the obligations of the Company set forth in Section 10(b), if, for any reason, Indemnitee shall elect or be required to pay all or any portion of any Losses or Expenses in any threatened, pending or completed Claim in which the
Company is jointly liable with Indemnitee (or would be if joined in such action, suit or proceeding), the Company shall contribute to the amount of Losses and Expenses paid in settlement actually and reasonably incurred and paid or payable by
Indemnitee in proportion to the relative benefits received by the Company and all officers, directors or employees of the Company, other than Indemnitee, who are jointly liable with Indemnitee (or would be if joined in such action, suit or
proceeding), on the one hand, and Indemnitee, on the other hand, from the transaction from which such Claim arose; provided, however, that the proportion determined on the basis of relative benefit may, to the extent necessary to conform to law, be
further adjusted by reference to the relative fault of the Company and all officers, directors or employees of the Company other than Indemnitee who are jointly liable with Indemnitee (or would be if joined in such action, suit or proceeding), on
the one hand, and Indemnitee, on the other hand, in connection with the events that resulted in such Losses or Expenses, as well as any other equitable considerations which the Law may require to be considered. The relative fault of the Company and
all officers, directors or employees of the Company, other than Indemnitee, who are jointly liable with Indemnitee (or would be if joined in such Claim), on the one hand, and Indemnitee, on the other hand, shall be determined by reference to, among
other things, the degree to which their actions were motivated by intent to gain personal profit or advantage, the degree to which their liability is primary or secondary and the degree to which their conduct is active or passive. 

(d) The Company hereby agrees to fully indemnify and hold Indemnitee harmless from any claims of contribution which may be brought by
officers, directors or employees of the Company, other than Indemnitee, who may be jointly liable with Indemnitee. 
 11.
Liability of Company. Indemnitee agrees that neither the stockholders nor the directors nor any officer, employee, representative or agent of the Company shall be personally liable for the satisfaction of the Company’s obligations under
this Agreement and Indemnitee shall look solely to the assets of the Company for satisfaction of any claims hereunder. 
 12.
Enforcement. 
 (a) Indemnitee’s right to indemnification and other rights under this Agreement shall be
specifically enforceable by Indemnitee and shall be enforceable notwithstanding any adverse Company Determination and no such Company Determination shall create a presumption that Indemnitee is not entitled to be indemnified hereunder. 

(b) In the event that any action is instituted by Indemnitee under this Agreement, or to enforce or interpret any of the terms of this
Agreement, Indemnitee shall be entitled to be paid all court costs and reasonable expenses, including reasonable counsel fees, incurred by Indemnitee with respect to such action, unless the court determines that each of the material assertions made
by Indemnitee as a basis for such action was not made in good faith or was frivolous. 
 13. Severability. In the event
that any provision of this Agreement is determined by a court to require the Company to do or to fail to do an act which is in violation of applicable law, such provision (including any provision within a single section, paragraph or sentence) shall
be limited or modified in its application to the minimum extent necessary to avoid a violation of law, and, as so limited or modified, such provision and the balance of this Agreement shall be enforceable in accordance with their terms to the
fullest extent permitted by law. 
 14. Governing Law. This Agreement shall be governed by and construed in accordance
with the laws of the State of Delaware applicable to agreements made and to be performed entirely within such State. 

  

					
	

	  	v.010413    |	  	6

 

 
  
 15. Consent to
Jurisdiction. The Company and Indemnitee each hereby irrevocably consents to the jurisdiction of the courts of and in the States of Delaware and Illinois for all purposes in connection with any action or proceeding which arises out of or relates
to this Agreement and agrees that any action instituted under this Agreement shall be brought only in the state or Federal courts of the States of Delaware and Illinois. 
 16. Notices. All notices or other communications required or permitted hereunder shall be sufficiently given for all purposes if in writing and personally delivered, telegraphed, telexed, sent by
facsimile transmission or sent by registered or certified mail, return receipt requested, with postage prepaid addressed as follows, or to such other address as the parties shall have given notice of pursuant hereto: 

 

	 	(a)	If to the Company, to: 

Mattersight Corporation 
 200 S. Wacker Drive 
 Suite 820 

Chicago, Illinois 60606 
 Attention: General Counsel 
 Facsimile: (775) 252-9987 

 

	 	(b)	If to Indemnitee, to: 

Name 
 [current
home address] 
 17. Counterparts. This Agreement may be signed in counterparts, each of which shall be an original and
all of which, when taken together, shall constitute one and the same instrument. 
 18. Successors and Assigns. This
Agreement shall be (i) binding upon all successors and assigns of the Company, including any direct or indirect successor by purchase, merger, consolidation or otherwise to all or substantially all of the business and/or assets of the Company,
and (ii) binding upon and inure to the benefit of any successors and assigns, heirs, and personal or legal representatives of Indemnitee. 
 19. Amendment; Waiver. No amendment, modification, termination or cancellation of this Agreement shall be effective unless made in a writing signed by each of the parties hereto. No waiver of any
of the provisions of this Agreement shall be deemed or shall constitute a waiver of any other provision hereof (whether or not similar) nor shall such waiver constitute a continuing waiver. 

20. Entire Agreement. This Agreement constitutes the complete, final, and exclusive embodiment of the entire agreement between
Indemnitee and the Company with regard to the subject matter hereof and supersedes all prior agreements or understandings whether written or oral, between Indemnitee and the Company. It is entered into without reliance on any promise or
representation other than those expressly contained herein, and it cannot be modified or amended except in a written instrument signed by Indemnitee and a duly authorized officer or director of the Company. 

  

					
	

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 IN WITNESS WHEREOF, the Company and
Indemnitee have executed this Agreement to be effective as of the day and year first above written. 
  

									
	 	  	 	  	MATTERSIGHT CORPORATION	  	 
					
	 	  		  	By:	  	 	  	
	 Name
	  		  		  	 Christine R. Carsen
 Vice
President, General Counsel, and
 Corporate Secretary
	  	

  

					
	

	  	v.010413    |	  	8

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