Document:

Exhibit
10.19

OSS MASTER SERVICES
AGREEMENT

This OSS MASTER SERVICES
AGREEMENT (“Master Services Agreement”) is entered into this 27th
day of December, 2004_(the “Effective Date”) by and between NeuStar, Inc., a
Delaware corporation with a principal place of business at 46000 Center Oak
Plaza, Sterling, VA, 20166 USA, and Vonage Holdings Corporation (“Customer”), with a principal place of business at 2147 Route
27 Edison, NJ 08817_(individually a “Party” and collectively
the “Parties”).

1.     DEFINITIONS.  Capitalized
terms and phrases used in this Master Services Agreement shall have the
meanings set forth in Schedule I.  Terms
that are not defined therein or in this Master Services Agreement are defined
in the context in which they are used and have the meanings there stated.

2.     SERVICES.  NeuStar shall provide to Customer certain
Operations Support Systems (“OSS”) services (“Services”) as set forth in the
NeuStar OSS Clearinghouse Addendum and individual Service Agreements, Reseller
Agreements executed by the Parties and appended hereto as Addenda.  NeuStar will render such Services only
pursuant to the terms and conditions set forth herein and contained in each
Addendum, which, upon acceptance by NeuStar, will form a separate binding
agreement between the Parties.  Each
Addenda shall incorporate by reference the terms and conditions of this Master
Services Agreement.  NeuStar may provide
or perform any of the Services through Affiliates, subcontractors or authorized
agents, provided that NeuStar remain obligated to perform its obligations
hereunder.

3.     CUSTOMER RESPONSIBILITIES.

3.1.    No Resale. Except when the
Parties execute a Reseller Agreement, and then only as set forth therein, the
Services are for use by Customer and its End Users only, and solely for
Customer’s internal business purposes, and not for resale to any third party,
including by way of a service bureau.

3.2.    Non-Interference. Neither
Customer nor its End Users, customers, suppliers, contractors, licensors or
licensees shall restrict or interfere with NeuStar’s systems or the maintenance
or use thereof.  Upon notice, Customer
shall promptly remove or cause the removal of any hazard, interference or
service obstruction that may be caused by equipment, hardware, software,
content or connectivity, owned by or under the control of Customer or its End
Users or customers.  In the event that
Customer or its End Users, customers, suppliers, licensors or licensees
restrict or interfere with any Service, NeuStar may upon reasonable notice,
suspend, in whole or in part, until such restriction or interference is cured,
performance of its obligations hereunder.

3.3.    No Liens. Customer shall
not, directly or indirectly, cause any NeuStar property to become subject to
any mechanic’s lien, materialman’s lien, vendor’s lien or any similar lien, whether
by operation of law or otherwise.  If
Customer becomes aware: that it has breached its obligations under this
Section, it shall promptly notify NeuStar in writing, cause such lien to be
discharged and released of record without cost to NeuStar, as soon as
reasonably possible, and indemnify NeuStar against all Losses.

3.4.    Related
Costs. Except as specifically set forth in an Addendum, Customer shall have
sole responsibility for the costs, expenses and deployment of any
interconnection, installation and testing necessary to receive the Services.

3.5.    Network
Connections. As part of this Master Services Agreement, Customer
may be required to connect to NeuStar’s system.

(a)   Customer may only use the
network connection to NeuStar’s systems (“Network Connection”)
for the specific lawful business purposes outlined in this Master Services
Agreement, or in any applicable Service Agreements or Addenda.

(b)   Customer shall not use the
Network Connection or its equipment or systems in a way that interferes in any
way with or adversely affects the use of the NeuStar network by NeuStar or any
other authorized third party user of the NeuStar network.

(c)   Upon prior written notice by
NeuStar, Customer shall promptly remove any interference or service obstruction
that may be caused by hardware, software or connectivity, owned by or under the
control of Customer or any of its representatives, agents or contractors.  If Customer fails to remove any interference
or service obstruction in a reasonably timely manner, NeuStar may take any and
all reasonable steps necessary to remedy the interference or service
obstruction, at Customer’s expense, with no liability to NeuStar.  Additionally, if the interference or service
obstruction creates an emergency or urgent situation, NeuStar may take any and
all reasonable steps necessary to remedy the interference or service
obstruction, at Customer’s expense, with no liability to NeuStar.

(d)   Each party shall take all
reasonable precautions not to disturb or interfere with the other party’s
services or property, unless such disturbance or interference is deemed to be
necessary for control of the use of NeuStar’s network and the party is notified
in advance.

(e)   Customer will allow only authorized
employees or agents to access the Network Connection. Customer shall be solely
responsible for ensuring that such employees or agents are not security risks.

(f)    Each party will adhere to
generally accepted industry best practices relating to network security and
data privacy as they relate to the Network Connection and shall be solely
responsible for the selection, implementation, and maintenance of security
procedures and policies that are sufficient to ensure that (a) such party’s use
of the Network Connection (and Customer’s use of NeuStar-owned equipment) is
secure, including protected from viruses and other malicious code or attacks,
and is used only for authorized purposes, and (b) such party’s business records
and data are protected against improper access, use, loss alteration or
destruction.

3.6.    User
Agreements. Customer acknowledges that the receipt of certain
Services hereunder may be subject to the requirements of the North American
Portability Management, LLC, and thus the provision of such Services are
conditioned upon the recipient of such Services to executing an NPAC/SMS User
Agreement with NeuStar, as the NPAC Administrator, for each applicable service
area.

4.     PROFESSIONAL SERVICES.

4.1.    Statement
of Work. Any Services of a professional nature (e.g.,
development, programming, etc...) provided by NeuStar shall be set forth in a
mutually agreed upon written statement of work (“Statement of
Work”).  Each Statement of
Work shall contain a conspicuous reference identifying it as a Statement of
Work under this Master Services Agreement, or the appropriate Service 

Pages where
confidential treatment has been requested are stamped, "Confidential
Treatment Requested" and the redacted material has been separately filed
with the Commission. All redacted material has been marked by three asterisks
(***).

 

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Agreement.  Each Statement of Work shall include or
incorporate by reference, subject to agreement to the contrary, the following
information, or the process for agreeing to the same:

(a)   A statement of project
requirements.

(b)   A description of the
professional services.

(c)   A specification covering each
Deliverable.

(d)   Provisions for the design,
testing, and final acceptance of each Deliverable.

(e)   A description of all required
progress meetings and the personnel required to participate.

(f)    A description of all
milestones, including all delivery dates or events.

(g)   A statement of compensation
structure, including all particular fees or charges.

(h)   The maximum authorized total
expenditure (if applicable).

(i)    A list of the Parties’
representatives.

(j)    Any special Intellectual
Property provisions.

(k)   Any special termination
provisions.

(l)    Any assumption(s) on which
performance of the professional services or delivery of Deliverables is
conditioned.

(m)  Any special warranty
provisions.

4.2.     Modifications. If either Party
desires to modify a Statement of Work, then the following procedure will be
followed:

(a)   The requesting Party shall
submit a written request to the other proposing change(s) to a Statement of
Work.

(b)   NeuStar shall develop a
change order that includes: (i) an analysis of the impact of the proposed
modification 3n the Deliverable(s), including functionality, if applicable;
iii) an estimate of the impact on the estimated schedule for the proposed
Deliverable(s) resulting from the proposed change order; (iii) an estimate of
the additional cost, if any, of the proposed modification; and (iv) an
evaluation of the technical feasibility of the proposed change.  The modification will not become effective
until both Parties agree to it in a writing signed by both.

4.3.    Deliverables. NeuStar shall
deliver the Deliverable(s) to Customer in accordance with the applicable
Statement of Work.  Each Statement of
Work shall set forth a period after delivery of a Deliverable (the “Acceptance
Period”) for the performance of acceptance or functionality testing, if any,
and the period within which Customer shall provide NeuStar with a notice of any
non-conformities.  If not specified in
the applicable Statement of Work, the Acceptance Period is deemed to be
fourteen (14) days after delivery of the Deliverable or any corrected
Deliverable.  If the relevant Statement
of Work is priced on a Fixed Price Basis, then, unless otherwise provided,
NeuStar shall correct all non-conformities within thirty (30) days of receipt
of such notification.  If the
non-conformance is not corrected during such period, then Customer may, at its
sole discretion, terminate the Statement of Work in accordance with this Master
Services Agreement or require NeuStar to continue working to provide the
Deliverable.  If the relevant Statement
of Work is priced on a Time and Materials Basis, then, unless otherwise provided,
the Parties shall follow the modification procedures set forth in Section 4.2.  Customer is deemed to accept a Deliverable
when it either (a) provides NeuStar with written notification of acceptance or
(b) fails to provide such written notice of acceptance or a written notice of
non-conformities to NeuStar within the Acceptance Period.

5.     PAYMENT TERMS.

5.1.    Payment. Customer shall
pay all charges as may be set forth in the Statement of Work or Addenda .  Unless otherwise provided for in such Statement
of Work or Addenda , NeuStar shall render invoices to Customer on a monthly
basis.  Payment shall be due and payable
no later than thirty (30) days after the date of the invoice.  Unless subject to a good faith dispute, and
then only if Customer provides NeuStar with notice of the nature of the dispute
prior to the due date, any amounts not paid when due shall be assessed interest
at a monthly rate equal to one and one half percent (1.5%) or the maximum rate
allowed by law, whichever is less, from the date the payment was due.  If NeuStar commences legal proceedings to
collect any payment due to it hereunder and Customer is found to be required to
make such payments, Customer shall be responsible for and pay all reasonable
attorney’s fees, court costs and other reasonable collection expenses incurred
by NeuStar.

5.2.    Statements
of Work.

(a)   If a Statement of Work
provides for charges on a Time and Materials Basis, then NeuStar shall charge
Customer the labor rates set forth in the applicable Statement of Work.  If such charges and timelines are
specifically noted as an estimate in the Statement of Work and performance
requires fewer hours or charges than the estimate, then the Customer’s cost
will be less than the estimate.  If
performance requires more hours or higher charges than the estimate, then
NeuStar will notify Customer as soon as it becomes aware of the need.  Customer may then terminate the applicable
Statement of Work by paying NeuStar for the hours worked and material purchased
to date, continue with the work up to the estimated hours, or exercise the
amendment process set forth herein and amend the Statement of Work and
authorize additional work.

(b)   If a Statement of Work
provides for charges on a Fixed Price Basis, then NeuStar shall perform the
stated professional services and deliver the required Deliverables for the
fixed price set forth in the Statement of Work.

5.3.    Taxes. All charges to
Customer are calculated exclusive of any applicable federal, state or local
use, excise, value-added, gross receipts, sales and privilege taxes, duties,
universal service assessments or similar liabilities (other than general income
or property taxes imposed on NeuStar) associated with the Services, whether
charged to NeuStar, its suppliers or Affiliates, Customer or End User.

5.4.    Records. During the
Term, as defined in Section 6.1 below, and for twelve (12) months thereafter,
either Party shall provide the other, or its designated representative, upon
written request of at least fourteen (14) days, and not more than once per
calendar year, reasonable and necessary access to such records and facilities
as are reasonably necessary during normal business hours for the purpose of
verifying billing invoices under this Master Services Agreement.

5.5.    Assurances. Upon request by
NeuStar, Customer shall provide a deposit, letter of credit or similar surety
as a condition of continued provision of service if (a) Customer’s payments are
repeatedly overdue or (b) there is a material and adverse change to Customer’s
financial condition or business prospects.

6.     TERM & TERMINATION.

6.1.     Term. This Master
Services Agreement shall commence on the Effective Date and shall continue
until the later of (a) the fifth (5th Anniversary of the Effective
Date or (b the date on which the 

 

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term
of the last effective Addenda expires or is otherwise terminated (collectively
with any renewal periods, the “Term”), unless
otherwise earlier terminated in accordance with this Master Services Agreement.

6.2.    Event of
Default Termination. In the event that either Party commits an Event of
Default, the other Party may, by giving written notice to the defaulting Party,
immediately terminate the applicable Addendum under which the material breach
occurred.  The foregoing notwithstanding,
the non-defaulting party may pursue any legal remedies it may have under
applicable law or principles of equity relating to such breach and subject to
the terms of this Section.

6.3.    Insolvency. Either Party
may immediately terminate the Addenda if the other Party (a) becomes or is
declared insolvent or bankrupt; (b) is the subject of any proceeding related to
its liquidation or insolvency (whether voluntarily or involuntarily) which is
not dismissed within ninety (90) Days; (c) makes an assignment for the benefit
of creditors; (d) experiences a material adverse change in financial condition
which may reasonably be expected to affect its ability to perform; or (e) fails
to comply with a written request for reasonable assurances within ten (10)
Business Days or otherwise repudiates any Addenda.

6.4.    Effect of
Termination. Termination refers to the termination of the Parties’
respective commitments and obligations from and after the date of termination,
but does not relieve the Parties of their payment and other obligations
incurred prior to the date of termination. 
To the extent NeuStar is performing professional services on behalf of
Customer, NeuStar shall, with regard to such services:

(a)   inform Customer of the extent
to which performance has been completed through the date of termination or
expiration;

(b)   wind up its work in a
commercially reasonable manner;

(c)   preserve items of value
created prior to termination;

(d)   deliver to Customer all work
in progress that Customer has paid for at that time; and

(e)   invoice Customer all amounts
properly due and owing since the date of last invoice.

7.     INTELLECTUAL PROPERTY.

7.1.    Reservation. Each Party
retains all right, title and interest in and to its respective Intellectual
Property rights  No licenses will be
deemed to have been granted by either Party to any of its Intellectual Property
rights, except as otherwise expressly authorized in an Addenda.  Any provision in a Statement of Work that
deems any Deliverables developed by NeuStar to be a “work made for hire” or the
property of Customer, including any Intellectual Property rights thereto, shall
be contingent upon payment to NeuStar of all amounts properly invoiced to
Customer.

7.2.    Tools. All right,
title and ownership to any tools, software (both in object code and source code
form), hardware, databases excluding any Customer data contained in such
databases, and know-how, which NeuStar previously developed or which NeuStar
independently develops or licenses from a third party (collectively, “NeuStar Tools”) shall remain the exclusive property of
NeuStar.  The foregoing notwithstanding,
in the event that, in order for Customer to use the Services, NeuStar provides
Customer with an API, software toolkit, or other software, subject to the terms
and conditions of this Master Services Agreement, including without limitation
Customer’s timely payment of all fees due, NeuStar hereby grants Customer a
non-exclusive, non-transferable except to the extent in conjunction with a
permissible assignment of this Master Services Agreement, worldwide, license to
use during the Term the API, toolkit and/or other software, as well as any
updates and upgrades thereof, solely for the purpose of accessing and using the
Services under this Master Services Agreement. 
In the case that Customer resells a Service under a reseller agreement,
the foregoing license shall include the right to sublicense.  NeuStar may, in its discretion from time to
time and at no charge to Customer, make modifications to the API, toolkit
and/or other software licensed hereunder. 
NeuStar will use commercially reasonable efforts to provide Customer
with reasonable notice prior to the implementation of any material changes to
the API, toolkit and/or other software.

7.3.    Prohibition. Customer shall
not, within its reasonable control allow others to, reverse engineer or
otherwise attempt to derive source code from the Toolkit, other software,
Services, or any software accessed as part of the Services.

8.     CONFIDENTIALITY.

8.1.    Confidential
Information. Each Party acknowledges that they may be furnished
with, receive, or otherwise have access to Confidential Information of the
other Party.

8.2.    Exclusion. Confidential
Information excludes any information that the receiving Party can demonstrate:

(a)   at the time of disclosure,
was in the public domain or in the possession of the receiving Party;

(b)   after disclosure, is
published or otherwise becomes part of the public domain through no fault of
the receiving Party;

(c)   was received after disclosure
from a third party who had a lawful right to disclose such information to the
receiving Party without any obligation to restrict its further use or
disclosure;

(d)   was independently developed
by the receiving Party without reference to Confidential Information of the
disclosing Party; or

(e)   was required to be disclosed
to satisfy a legal requirement of a competent government body.

8.3.    Obligations. The following
obligations with respect to Confidential Information shall survive the
expiration or termination of this Master Services Agreement perpetually.

(a)   Each Party’s Confidential
Information shall remain the property of that Party.  Each Party shall use at least the same degree
of care, but in any event no less than a reasonable degree of care, to prevent
unauthorized disclosure of Confidential Information as it employs to avoid
unauthorized disclosure of its own Confidential Information of a similar
nature.  Except as otherwise permitted
hereunder, the Parties may disclose such information to entities performing
services required hereunder where: (i) use of such entity is authorized
hereunder, (ii) such disclosure is necessary or otherwise naturally occurs in
that entity’s scope of responsibility, and (iii) the entity agrees in writing
to assume the obligations described in this Article.  Any disclosure to such entity shall be under
the terms and conditions of this Article.

(b)   Each Party shall take
reasonable steps to ensure that its employees comply with this Article.  In the event of any disclosure or loss of, or
inability to account for, any Confidential Information of the disclosing Party,
the receiving Party shall promptly, and at its own expense notify the
disclosing Party in writing, and take such actions as may be necessary and
cooperate in all reasonable respects with the disclosing Party to minimize the
violation and any damage resulting therefrom.

 

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(c)   Except as otherwise provided
herein, either Party may disclose the terms and conditions of this Master
Services Agreement to third parties that (i) have expressed a bona fide
interest in consummating a significant financing, merger or acquisition
transaction between such third parties and such Party, (ii) have a reasonable
ability (financial and otherwise) to consummate such transaction, and (iii)
have executed a nondisclosure agreement that includes within its scope the
terms and conditions of this Article or substantially similar terms and
conditions and also includes a procedure to limit the extent of copying and
distribution of this Master Services Agreement. 
Each Party shall endeavor to delay the disclosure of the terms and
conditions of this Master Services Agreement until the status of discussions
concerning such transaction warrants such disclosure.

(d)   A Party receiving a request
pursuant to Section 8.2(e) to disclose Confidential Information shall
immediately upon receiving such request, and to the extent that it may legally
do so, advise the disclosing Party promptly and prior to making such disclosure
in order that the disclosing Party may interpose an objection to such
disclosure, take action to assure confidential handling of the Confidential
Information, or take such other action as it deems appropriate to protect the
Confidential Information

9.     REPRESENTATIONS &
DISCLAIMERS.

9.1.    Mutual
Representations. Each Party represents and warrants that:

(a)   it has the requisite
corporate power and authority I:o enter into this Master Services Agreement and
to carry out the transactions contemplated hereunder;

(b)   the execution, delivery and
performance of this Master Services Agreement and the consummation of the
transactions contemplated hereunder have been duly authorized by the requisite
corporate action on its part; and

(c)   this Master Services
Agreement has been duly executed and delivered, and create lawful, valid and
legally binding obligations, in accordance with their respective terms.

9.2.    NeuStar
Representations. NeuStar represents and warrants that:

(a)   it shall obtain and/or
maintain the resources necessary to provide the Services and shall operate its
activities in a professional and workmanlike manner, in accordance with
accepted industry standards, and in compliance with all laws, regulations,
orders and decrees applicable to NeuStar;

(b)   it shall provide the
particular Services in accordance with the particular description of Services
set forth in the applicable Addendum;

(c)   its provision of the Services
does not and shall not infringe, misappropriate or violate the United States
Intellectual Property rights of any Person; and

(d)   it owns or otherwise has the
right to provide Customer with Services contemplated hereunder.

9.3.    Customer
Representations. Customer represents and warrants that, to the extent
required for the receipt or resale of any Services, it has executed for each
applicable service area an NPAC/SMS User Agreement pursuant to the
corresponding NPAC/SMS Master Agreement with the North American Portability
Management, LLC, and that each such NPAC/SMS User Agreement is in full force
and effect upon execution of this Master Services Agreement.

9.4     Customer
Restrictions. Customer shall not make any representations or
warranties, whether written or oral, to third parties, including without
limitation, its own customers or End Users, concerning the Services that are
not expressly authorized herein or that materially depart from any applicable
services level commitment set forth under this Master Services Agreement.

9.5.    Disclaimers. EXCEPT AS
OTHERWISE SPECIFICALLY SET FORTH IN OR UNDER THIS MASTER SERVICES AGREEMENT,
ALL SERVICES PROVIDED HEREUNDER ARE PROVIDED “AS IS” AND “AS AVAILABLE”, AND
NEITHER NEUSTAR NOR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR
ASSIGNS MAKE ANY WARRANTIES TO CUSTOMER OR TO ANY OTHER THIRD PARTY INCLUDING,
WITHOUT LIMITATION, ITS OWN CUSTOMERS AND END USER, WHETHER EXPRESS, IMPLIED OR
STATUTORY, INCLUDING, BY WAY OF EXAMPLE AND NOT LIMITATION, WARRANTIES OF
MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT
RELATING TO ANYTHING PROVIDED OR USED OR DESCRIBED HEREUNDER, AND ANY SERVICES,
EQUIPMENT, MATERIAL, GOODS, REAL ESTATE OR OTHER TANGIBLE OR INTANGIBLE ASSET
THAT IS CONVEYED, HYPOTHECATED, LEASED, SOLD, OR OTHERWISE PROVIDED TO CUSTOMER
IN ANY MANNER, OR AS TO ANY OTHER MATTER, ALL OF WHICH WARRANTIES ARE HEREBY
EXPRESSLY EXCLUDED AND DISCLAIMED.

10.  LIABILITY.

10.1.       General Intent.  Subject to the specific provisions of this
Article, it is the intent of the Parties that each shall be liable to the other
only for any direct damages incurred by the non-breaching Party as a result of
the breaching Party’s failure to perform its obligations in the manner required
by this Master Services Agreement.

10.2.       Restrictions.

(a)   EXCEPT FOR THE
INDEMNIFICATION OBLIGATIONS IN SECTIONS 11.1(b) AND 11.2(c), WHICH SHALL NOT BE
LIMITED, AND NOTWITHSTANDING ANYTHING IN THIS MASTER SERVICES AGREEMENT TO THE
CONTRARY, IN NO EVENT SHALL EITHER PARTY, ITS AFFILIATES, OFFICERS, DIRECTORS,
EMPLOYEES, AGENTS OR ASSIGNS BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL,
PUNITIVE, SPECIAL, EXEMPLARY OR OTHER INDIRECT DAMAGES, INCLUDING, BY WAY OF
EXAMPLE AND NOT LIMITATION, LOSS OF BUSINESS, PROFITS, USE, DATA, OR OTHER
ECONOMIC ADVANTAGE, WHETHER SUCH CLAIM IS CHOATE OR INCHOATE, WHETHER BY
STATUTE, IN TORT, OR IN CONTRACT, INCURRED BY A PARTY, INCLUDING SUCH PARTY’S
CUSTOMERS, VENDORS OR BENEFICIARIES, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.

(b)   FOR BREACH OF ANY PROVISION
FOR WHICH AN EXPRESS REMEDY OR MEASURE OF DAMAGES IS PROVIDED, SUCH EXPRESS
REMEDY OR MEASURE OF DAMAGES SHALL BE THE EXCLUSIVE REMEDY OF CUSTOMER AND
NEUSTAR’S SOLE LIABILITY.

(c)   EACH PARTY’S LIABILITY HEREUNDER
SHALL BE LIMITED TO THE LESSER OF (I) ACTUAL DIRECT DAMAGES, (II) AMOUNTS
ACTUALLY PAID (INCLUDING 

 

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BOTH
PRINCIPAL AND INTEREST) TO NEUSTAR BY CUSTOMER IN CONNECTION WITH THE CONTESTED
SERVICE OVER THE PRECEEDING TWELVE (12) MONTHS FROM THE TIME THE EVENT
RESULTING IN LIABILITY OCCURS.  THE
FORGOING LIMITATION SHALL NOT APPLY WITH RESPECT TO FEES DUE AND OWING
HEREUNDER, OR CLAIMS ARISING OUT OF A BREACH OF ANY CONFIDENTIALITY PROVISIONS.

10.3.       Force Majeure.  Neither Party shall be liable for any loss or
damage resulting from any cause beyond its reasonable control (a “Force Majeure Event”) including an “act of God”,
insurrection or civil disorder, war or military operations, national or local
emergency, acts or omissions of government, highway authority or other
competent authority, compliance with any statutory obligation or executive
order, industrial disputes of any kind (whether or not involving either Party’s
employees), fire, lightning, explosion, flood, subsidence, weather of
exceptional severity, or any similar act or omission beyond the reasonable
control of any Party.  Upon the
occurrence of a Force Majeure Event and to the extent such occurrence
interferes with a Party’s performance of this Master Services Agreement, each
Party shall be excused from performance of its obligations during the period of
such interference, provided that such Party uses all reasonable commercial
efforts to avoid or remove such causes of nonperformance.

11.  INDEMNIFICATION.

11.1.       NeuStar Obligations.  NeuStar shall indemnify, defend and hold
harmless Customer, its Affiliates and their respective officers, directors,
employees, shareholders, and members from and against any losses, claims,
penalties, fines, judgments, damages, forfeitures, liabilities or expenses
(including reasonable attorney’s fees, expert witness fees, expenses and costs
of settlement) (collectively, “Losses”) or
threatened Losses arising out of third party claims relating to, incurred in
connection with, or based upon:

(a)   any breach by NeuStar of its
warranties and representations set forth in this Master Services Agreement; or

(b)   any infringement,
misappropriation or violation of any United States Intellectual Property right
asserted by any third party relating to a Service or Deliverables, including
the provision or use thereof, except to the extent that such claim is based on a
use of Service or Deliverable that is not authorized under this Master Services
Agreement, or otherwise not recommended by NeuStar in writing to Customer, or
to the extent that Customer specified the manner in which NeuStar was to
perform.

11.2.       Customer Obligations.  Customer shall indemnify, defend and hold
harmless NeuStar, its Affiliates and their respective officers, directors,
employees, shareholders, and members from and against any Losses or threatened
Losses arising out of, relating to, incurred in connection with, or based upon:

(a)   any breach by Customer of its
warranties and representations set forth in this Master Services Agreement;

(b)   Customer use of a Service or
Deliverable that is not authorized under this Master Services Agreement, or
otherwise not recommended by NeuStar in writing to Customer, or to the extent
that Customer specified the manner in which NeuStar was to perform; or

(c)   any infringement,
misappropriation or violation of any United States Intellectual Property right
asserted by any third party relating to any customer material provided to
NeuStar.

11.3.       Procedure.  Upon receiving notice of any third party
claim covered by the indemnity obligations set forth in this Article, the Party
entitled to indemnification under such Section (the “Indemnified
Party”) shall promptly notify the other Party (the “Indemnifying Party”). 
The right of indemnification hereunder shall not be adversely affected
by a failure to give such notice, unless and only to the extent that the
Indemnifying Party is materially prejudiced thereby.  The Indemnifying Party may assume control of
the defense of any such claim; however, the Indemnified Party may, at its own
cost and expense, participate through its attorneys or otherwise, in such
investigation, trial and defense of such claim and any appeal arising therefrom.  The Indemnifying Party shall not settle any
such claim without the Indemnified Party’s prior written consent, which consent
shall not be unreasonably withheld or delayed, unless such settlement is solely
for monetary damages for which the Indemnified Party is fully indemnified
therefor under this Master Services Agreement. 
If the Indemnifying Party does not assume full control over the defense
of a claim pursuant to this Section, then the Indemnifying Party may
participate in such investigation, defense or trial, at its sole cost and
expense, and the Indemnified Party shall have the right to defend or settle
such claim in such manner as it may deem appropriate, solely at the cost and
expense of the Indemnifying Party.

11.4.       Option.  In addition to the foregoing indemnification
obligations, if all or any part of a Service or a Deliverable is, or in the
reasonable opinion of NeuStar may become, the subject of a claim of
infringement, misappropriation or violation of a third party’s United States
Intellectual Property rights, NeuStar may, at its sole discretion and expense,
either (a) procure for Customer the right to continue receiving and using the
Services or Deliverable; or (b) replace or modify the allegedly infringing
aspect of the Services or Deliverable to make it non-infringing, without
altering its functionality.

12.  GENERAL.

12.1.       Assignment.  Neither Party may assign or otherwise
transfer all or any portion of its rights or obligations under this Master
Services Agreement without prior written consent of the other Party, which
consent shall not be unreasonably conditioned, withheld or delayed, except that
either Party may assign this Master Services Agreement without consent to

(a)   any Affiliate of such Party;

(b)   an entity which acquires all
or substantially all of the assets of such Party; and

(c)   a successor in a merger or
acquisition.

Any
assignment or transfer in violation of this Section shall be void and have no
effect.

12.2.       Notices.  Any notices, requests, demands, and
determinations under this Master Services Agreement (other than routine
operational communications), shall be in writing and shall be deemed duly given
(a) when delivered by hand, (b) one (1) Business Day after being transmitted
via an express, overnight courier with a reliable system for tracking delivery,
delivery costs paid (c) when sent by confirmed facsimile with a copy delivered
by another means specified in this Section, or (d) on the day an authorized
employee of the receiving party accepts receipt in writing, when mailed by
United States mail, registered or certified mail, return receipt requested,
postage prepaid, to the address listed on the first page of this Master
Services Agreement.  A Party may from
time to time change its address or designee for notice 

 

5

 

purposes
by giving the other prior written notice of the new address or designee and the
date upon which it will become effective.

12.3.       Counterparts.  This Master Services Agreement may be
executed in counterparts, all of which taken together shall constitute one
single agreement between the Parties.

12.4.       Relationship of
Parties.  The Parties
are independent contractors, bound to each other only as provided for herein.  Neither Party has the authority to bind, act
on behalf of or represent the other.  Except
as expressly set forth in this Master Services Agreement or any Service
Agreement, nothing in this Master Services Agreement creates a relationship of
partnership, employer and employee, principal and agent, master and servant, or
franchisor and franchisee.  Neither Party
shall act or fail to act in a way that could reasonably cause others to believe
that it has authority to act on behalf of the other beyond the authority
expressly granted herein.

12.5.       Severability and
Modification.

(a)   In the event that any
provision of this Master Services Agreement conflicts with the law under which
this Master Services Agreement is to be construed or if any such provision is
held invalid by an arbitrator or a court with jurisdiction over the Parties,
such provision shall be deemed to be modified to reflect as nearly as possible
the original intentions of the Parties in accordance with applicable law.  The remainder of this Master Services
Agreement shall remain in full force and effect.

(b)   If any state or federal body
of competent jurisdiction determines that any provision of this Master Services
Agreement violates any applicable rules, policies, or regulations, both Parties
shall make reasonable efforts to promptly bring this Master Services Agreement
into compliance and shall endeavor in those efforts to preserve for both
Parties the economic benefits as reflected in this Master Services Agreement to
the maximum extent possible.

12.6.       Consents and Approval.  Except where expressly provided as being in
the sole discretion of a Party, where agreement, approval, acceptance, consent,
or similar action by either Party is required under this Master Services
Agreement, such action shall not be unreasonably delayed, conditioned or
withheld.  An approval or consent given
by a Party under this Master Services Agreement shall not relieve the other
Party from responsibility for complying with the requirements of this Master
Services Agreement, nor shall it be construed as a waiver of any rights under
this Master Services Agreement, except as and to the extent otherwise expressly
provided in such approval or consent.

12.7.       Waiver of Default.  No waiver or discharge hereof shall be valid
unless in writing and signed by an authorized representative of the Party
against which such amendment, waiver, or discharge is sought to be enforced.  A delay or omission by either Party hereto to
exercise any right or power under this Master Services Agreement shall not be
construed to be a waiver thereof.  A
waiver by either of the Parties of any of the covenants to be performed by the
other or any breach thereof shall not be construed to be a waiver of any
succeeding breach thereof or of any other covenant.

12.8.       Cumulative Remedies.  Except as otherwise expressly provided, all
remedies provided for in this Master Services Agreement shall be cumulative and
in addition to and not in lieu of any other remedies available to either Party
at law, in equity or otherwise.

12.9.       Survival.  Any provision of this Master Services
Agreement which contemplates performance or observance subsequent to any
termination or expiration (in whole or in part) shall survive any such
termination or expiration (in whole or in part, as applicable) and continue in
full force and effect.

12.10.     Third Party
Beneficiaries.  This Master
Services Agreement shall not be deemed to create any rights in third parties,
including End Users, suppliers and customers of a Party, or to create any
obligations of a Party to any such third parties, or to give any right to
either Party to enforce this Master Services Agreement on behalf of a third
party.

12.11.     Governing Law.  This Master Services Agreement and
performance under it shall be governed by and construed in accordance with the
laws of the State of New York, without regard to its choice of law principles
(except Sections 5-1401 and 5-1402 of the New York General Obligations Law) or
the U.N Convention on Contracts for the International Sale of Goods.  The Parties hereby expressly opt-out from the
applicability of any State’s version of the Uniform Computer Information
Transactions Act (“UCITA”).

12.12.     Waiver of Jury Trial. To the extent
applicable, the Parties each waive any right they may have to a trial by jury
in any legal proceeding arising from or related to this Master Services
Agreement.

12.13.     Order of Precedence.  Any conflict among or between the terms and
conditions of the documents making up this Master Services Agreement will be
resolved in accordance with the following order of precedence (in descending
order of precedence:

(i)            this Master Services Agreement,

(ii)           the Addenda;

(iii)          the Service Agreements.

12.14.     Entire Agreement.  This Master Services Agreement constitute the
entire agreement between the Parties with respect to the subject matter in this
Master Services Agreement, and supersede all prior agreements, whether written
or oral, with respect to the subject matter contained therein.  This Master Services Agreement may be
modified only by a written instrument executed by both parties.

 

	
  CUSTOMER:

  	
   

  
	
  VONAGE
  HOLDING CORP.

  	
  NEUSTAR,
  INC.

  

 

	
  By:

  	
   

  	
  /S/

  	
   

  	
  By:

  	
   

  	
  /S/

  
	
   

  	
   

  	
  (Signature)

  	
   

  	
   

  	
   

  	
  (Signature)

  
	
  Printed Name:

  	
   

  	
   MICHAEL TRIBOLET

  	
   

  	
  Printed 

  Name:

  	
   

  	
  MICHAEL R. LACH

  
	
  Title:

  	
   

  	
  EVP OPERATIONS

  	
   

  	
  Title:

  	
   

  	
  PRESIDENT AND CEO

  
	
  Date:

  	
   

  	
  12/29/04

  	
   

  	
  Date:

  	
   

  	
  01/04/05

  

 

 

6

 

 

	
   Address:

  	
   

  	
  2147 Route 27

  	
   

  	
   Address:

  	
   

  	
  4600 Center Oak Plaza

  
	
   

  	
   

  	
  Edison, NJ  08817

  	
   

  	
   

  	
   

  	
  Sterling, VA 20166

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  

 

 

7

SCHEDULE 1

TO

OSS MASTER SERVICES AGREEMENT

Definitions

The following terms shall have the following
definitions.  Other terms used in this
Master Services Agreement are defined in the context in which they are used and
have the meanings there stated or are defined in the applicable Transaction
Document.

1.     “Affiliate” shall mean, with
respect to any entity, any other entity Controlling, Controlled by or under
common Control with such entity, whether directly or indirectly through one or
more intermediaries.

2.     “Business Day” or “business day” means Monday through Friday, 8:00 a.m. to 8:00
p.m. EST, excluding Federally recognized holidays, as well as the Friday
immediately following Thanksgiving Day and the day before Christmas.

3.     “Confidential Information” shall
mean all information, in any form, disclosed by the disclosing Party to the
other Party which:

(a)  concerns
the operations, plans, know-how, trade secrets, business affairs, personnel,
customers or suppliers of the disclosing Party; or

(b)  the receiving
Party knows or might reasonably expect is regarded by the disclosing Party as
the confidential information of the disclosing Party;

(c)  is designated
as confidential, restricted, proprietary, or with similar designation; or

(d)  concerns any
of the terms or conditions or other facts with respect to this Master Services
Agreement.

4.     “Control” and its derivatives shall
mean legal, beneficial or equitable ownership, directly or indirectly, of more
than fifty percent (50%) of the outstanding voting capital stock (or other
ownership interest, if not a corporation) of an entity, or actual managerial or
operational control over such entity.

5.     “Days” or “days”
shall mean calendar days unless otherwise specified.

6.     “Deliverables” shall mean the final
material that NeuStar is required to deliver to Customer in accordance with a
Statement of Work.

7.     “End User” shall mean the Person to
which Customer ultimately provides services.

8.     “Events of Default” shall mean any
of the following:

(a)  any
representation or warranty made by a Party in this Master Services Agreement
which was incorrect in any respect when made and that could reasonably be
expected to have a material adverse effect upon the other Party’s ability to
realize the benefits of its bargain;

(b)  a material
breach of this Master Services Agreement that is not cured within thirty (30)
days after notice of breach to the breaching Party;

(c)  Customer’s
failure to make any payment or any other amount when such payment or amount is
due and such failure continues for fifteen (15) days after receipt of notice of
such failure;

9.     “Fixed Price Basis” shall mean a
compensation arrangement in which NeuStar assumes responsibility for the
performance of professional services and/or delivery of any Deliverables set
forth in a Statement of Work for a fixed price.

10.   “Intellectual Property” shall mean
all intellectual property rights, including by way of explanation, but not by
limitation, those statutory or common law rights in and relating to copyrights,
patents, trademarks, trade secrets, moral rights, or any similar rights.

11.   “Losses” shall mean liabilities,
damages and related costs and expenses, including fines, levies, assessments,
reasonable legal fees, allocable costs of in-house counsel, and disbursements
and costs of investigations, litigation, settlement, judgment, interest and
penalties.

12.   “Master Services Agreement” shall
mean this OSS Mister Services Agreement, and all Addenda, Exhibits and
Schedules thereto.

13.   “OSS” means operations support systems.

14.   “Person” means any individual,
corporation, proprietorship, firm, partnership, limited liability company,
trust, association or other entity.

15.   “Time and Materials Basis” shall
mean a compensation arrangement in which NeuStar estimates the number of hours
and cost of materials required to perform professional services in accordance
with a Statement of Work and, if applicable, complete and deliver any
Deliverable(s), and bills Customer for the hours actually worked and material
actually expended.

16.   “TN” means a telephone number.

17.   “Working Telephone Number” or “WTN” shall mean a working telephone number (e.g., NPA/NXX/XXXX)
for an End User.

18.   “United States Intellectual Property Right(s)”
shall mean any and all Intellectual Property Rights recognized by United States
law, treaty or courts.

8

ADDENDUM

TO

OSS MASTER SERVICES AGREEMENT

 

ENHANCED SERVICE REQUEST

 

 

 

 

	
  Enhanced Service Order

  
	
   

  
	
  TABLE
  OF CONTENTS

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  TABLE
  OF CONTENTS

  	
  I

  
	
   

  	
   

  
	
  1.

  	
  GENERAL TERMS

  	
  1

  
	
   

  	
   

  	
   

  
	
  2.

  	
  SERVICE
  DESCRIPTION

  	
  1

  
	
   

  	
   

  	
   

  
	
   

  	
  2.1

  	
  ESR Send

  	
  1

  
	
   

  	
  2.2

  	
  ESR Receive

  	
  2

  
	
   

  	
  2.3

  	
  Availability

  	
  2

  
	
   

  	
   

  	
   

  	
   

  
	
  3.

  	
  PRICE
  LIST

  	
  2

  
	
   

  	
  3.1

  	
  Obligations

  	
  2

  
	
   

  	
  3.2

  	
  Setup Fees

  	
  2

  
	
   

  	
  3.3

  	
  Transaction
  Service Fees

  	
  2

  
	
   

  	
  3.4

  	
  Training Fees

  	
  3

  
	
  4.

  	
  SIGNATURE
  PAGE

  	
  4

  
					

 

i

1.         GENERAL TERMS

This Enhanced Service
Order Agreement (“Service Agreement”) is entered into as of the 27th day of
December, 2004 (“Effective Date”) between NeuStar, Inc. (“NeuStar”) and Vonage
Holdings Corporation_(“Customer”), and shall be governed by the terms and
conditions of the OSS Master Services Agreement (“Master Services Agreement”)
dated as of the 27th day of December, 2004, between the Parties.  Terms used in this Agreement that are not
defined below or in the Master Services Agreement are defined in the context in
which they are used and have the meanings there stated.

This Service Agreement
describes the features of NeuStar’s Enhanced Service Request Service (the “Service”).  This Service is one of a number of services
comprising the NeuStar OSS Clearinghouse solution.

NEUSTAR IS ONLY
OBLIGATED TO PERFORM THOSE SERVICE FEATURES SPECIFIED IN THE PRICE LIST SET
FORTH HEREIN.

The Term of this Service
Agreement shall begin on the Effective Date above and unless terminated as
provided under the Master Services Agreement shall continue for five (5) years
thereafter (the “Service Term”).

2.              SERVICE DESCRIPTION

The
Enhanced Service Request is a NeuStar OSS Clearinghouse service that automates
the processing of transactions from an Enhanced Service Provider (“ESP”) to a facilities-based competitive local exchange
carrier (“CLEC”) required to provision services.

NeuStar’s
Enhanced Service Request Service supports the following functions:

ESR
Send

ESR
Receive

2.1   ESR Send

The ESR Send function
enables ESPs to request services from their CLEC trading partners.  The request supports new, modify, cancel and
disconnect requests.  Upon submission
each request is validated against a generic set of business rules.  Business rule validation error details are
provided to the end user or upstream system for correction before delivery to
the CLEC trading partner.  The ESR Send
functionality includes a Web GUI from which ESPs can enter orders as well as an
XML over SOAP API for upstream integration.

ESR Send also supports
the receipt of information from a CLEC trading partner such as Due Date,
Jeopardy Reasons, Reject Reasons, and Completion Date.  CLEC trading partner information is viewable
by the ESP via the ESR Order service Web GUI as well as via the XML over SOAP
API.

 

1

2.2  ESR
Receive

The ESR Receive function
enables CLECs to receive orders from their ESP trading partners in an automated
fashion.  ESR Receive supports new, modify,
cancel and disconnect requests.  ESR
Receive also supports CLEC specific business rule validation upon receipt of
each request.  Automated rule validation
error details are provided to the ESP for correction.

ESR Receive supports the
transmission of order status (Due Date, Jeopardy Reasons, Reject Reasons,
Completion Date ) to the ESP.  ESR
Receive also provides a Web GUI from which CLEC users can view ESRs as well as
an XML over SOAP API for downstream integration.

2.3       Availability

The above-listed services
are available for a given trading partner only in the event that the trading
partner supports the functionality, and such functionality is supported through
an electronic bonding interface.  Where a
trading partner does not support an e-bonding interface, NeuStar will send the
service requests to the trading partner via fax, spreadsheet or email, where
supported by the trading partner.

3.     PRICE
LIST

3.1       Obligations.

NeuStar shall provide
the services described herein between Customer and the following [...***...]
trading partners:  [...***...], subject
to the limitations set forth in Section 2.3 above.  Additional Trading Partners may be added at
Customer request, subject to the limitations set forth in Section 2.3 above,
the financial terms set forth is section 3.2 below, and the terms and
conditions of an applicable Statement of Work to be agreed upon by the parties.

3.2       Setup Fees.

Customer shall pay
NeuStar a setup fee in accordance with the terms as set forth on Schedule 1
attached hereto.

3.3  Transaction Service Fees.

Each month Customer
shall pay NeuStar a monthly fee based upon the table set forth in Schedule 1
attached hereto.

*** Confidential
Treatment Requested

 

2

3.4       Training Fees.

Included in the setup
fees above is [...***...] of “train the trainer” training session at NeuStar’s
Sterling, VA facility (“Initial Training”). 
Initial Training will train the trainer on the NeuStar ESR Solution.  Initial Training must be used within sixty
(60) days from the Effective Date.

Additional training may
be offered, upon Customer request.  Customer
shall pay NeuStar [...***...].  In
addition, Customer shall be responsible for reasonable travel related expenses,
if such training is to be conducted at Customer location.

*** Confidential
Treatment Requested

 

3

 

4.              SIGNATURE
PAGE

This Service Agreement
is executed by the duly authorized representatives of the Parties:

	
  CUSTOMER:

  	
   

  
	
   

  	
   

  
	
  VONAGE HOLDING CORP.

  	
   

  	
  NEUSTAR, INC

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  By:

  	
   

  	
     /s/

  	
   

  	
  By:

  	
   

  	
     /s/

  	
   

  
	
   

  	
   

  	
          (Signature)

  	
   

  	
   

  	
            (Signature)

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Printed

  	
   

  	
  Printed

  	
   

  
	
  Name:

  	
   

  	
  MICHAEL TRIBOLET

  	
   

  	
  Name:

  	
   

  	
  MICHAEL R. LACH

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
   

  	
  EVP OPERATIONS

  	
   

  	
  Title:

  	
   

  	
  PRESIDENT AND COO

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
   

  	
           12/29/04

  	
   

  	
  Date:

  	
   

  	
           01/04/05

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Address:

  	
   

  	
  2147 Route 27

  	
   

  	
  Address:

  	
   

  	
  46000 Center Oak Plaza

  	
   

  
	
   

  	
   

  	
  EDISON, NJ 08817

  	
   

  	
   

  	
   

  	
  STERLING, VA 20166

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  

 

	
  BILLING
  CONTACT

  
	
   

  
	
         Name:   CHRISTINE
  MOREHOUSE

  
	
         Title:

  
	
         Address:    2147
  ROUTE 27

  
	
                           EDISON,
  NJ 08817

  
	
         Telephone:   732-226-2999

  
	
         Facsimile:   732-476-5243

  
	
         E-mail:  cmorehouse@vonage.com

  

 

 

4

 

 

Schedule 1 to the Enhanced Service Request

Transaction Service Fees

Customer shall pay to
NeuStar, each month, the following fee based on the aggregate number of ESR
Send orders (per Telephone Number) provided under this Service Agreement.

Each month Customer
shall pay NeuStar the greater of:

(a)                                  [...***...]
per schedule set forth in the Monthly Schedule Table below; or

(b)                                 An amount
equal to the product of [...***...] for each request type in each Transaction
Tier on a calendar month basis and the applicable rates specified in the
Monthly Schedule Table below:

	
  Monthly Schedule

  
	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  
	
  Monthly
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  
	
  Effective
  April 1st, 2006

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Monthly
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Monthly
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  (This monthly [...***...] shall
  apply for remainder of the term)

  
	
  Price per Transaction [...***...]

  	
  [...***...]

  
										

Transaction
cost is inclusive of [...***...].  The
services described herein are [...***...]. 
Accordingly, such corresponding fees are not represented in this fee
schedule.  Should Customer establish the
need for such transactions, the Parties agree to negotiate a service addendum
that will address such capabilities.

Setup Fees

Customer shall pay
NeuStar a one-time set-up fee equal to [...***...] for implementation of
services and for set-up of trading partner interfaces for the [...***...]
trading partners identified in Section 3.1 above.  Additional trading partners may be added for
an additional fee of [...***...] per trading partner.

 

*** Confidential Treatment Requested

 

5

 

Customer shall pay
NeuStar an additional fee of [...***...] subject to successful production
turn-up of the ESR Send capability to the first trading partner prior to [...***...].

[...***...] of the setup
fees stated above will be invoiced upon contract signature and due net 30.

NeuStar will invoice
Vonage for the remaining [...***...] upon Vonage’s written acknowledgement that
it has experienced [...***...] of continuous uptime in production mode.

 

*** Confidential
Treatment Requested

2

ADDENDUM

TO

OSS MASTER SERVICES AGREEMENT

 

The NeuStar OSS Clearinghouse

 

 

TABLE OF CONTENTS

	
  The NewStar OSS Clearinghouse

  
	
   

  	
   

  
	
  TABLE OF CONTENTS 

  	
  I

  
	
  1.

  	
  INTRODUCTION

  	
  1

  
	
  2.

  	
  CLEARINGHOUSE

  	
  1

  
	
   

  	
  2.1

  	
  Data Center

  	
  1

  
	
   

  	
  2.2

  	
  Network Connectivity

  	
  1

  
	
   

  	
  2.3

  	
  Customer Support
  Services

  	
  1

  
	
   

  	
   

  	
  2.3.1

  	
  Trading Partner
  Certification

  	
  2

  
	
   

  	
   

  	
  2.3.2

  	
  Systems Integration

  	
  2

  
	
   

  	
   

  	
  2.3.3

  	
  Training

  	
  2

  
	
   

  	
   

  	
  2.3.4

  	
  Documentation

  	
  2

  
	
   

  	
   

  	
  2.3.5

  	
  Testing

  	
  3

  
	
   

  	
   

  	
  2.3.6

  	
  Trading Partner /
  Industry Change Management

  	
  3

  
	
   

  	
   

  	
  2.3.7

  	
  Help Desk

  	
  3

  
	
   

  	
  2.4

  	
  System Interfaces

  	
  5

  
	
   

  	
   

  	
  2.4.1

  	
  User Interface

  	
  5

  
	
   

  	
   

  	
  2.4.2

  	
  Application Programming
  Interface

  	
  5

  
	
   

  	
   

  	
  2.4.3

  	
  Custom OSS Adaptors

  	
  5

  
	
  3.

  	
  SERVICE LEVEL AGREEMENT

  	
  5

  
	
   

  	
  3.1

  	
  Availability

  	
  6

  
	
   

  	
  3.2

  	
  Exclusions

  	
  6

  
	
   

  	
  3.3

  	
  Remedies

  	
  6

  
	
  4.

  	
  ANCILLARY SERVICES

  	
  7

  
	
   

  	
  4.1

  	
  Disaster Recovery

  	
  7

  
	
   

  	
   

  	
  4.1.1

  	
  Backups

  	
  7

  
	
   

  	
   

  	
  4.1.2

  	
  Security

  	
  7

  

 

 

i

1.              INTRODUCTION

The NeuStar OSS
Clearinghouse is a centrally managed, information interchange processing
facility that provides OSS interconnection services to a customer under a NeuStar
OSS Master Services Agreement.  These
services enable the exchange of different types of information with multiple
trading partners (“Trading Partners”).  The Clearinghouse supports multiple service
suites, each of which is further described in separate Service Agreements under
the OSS Master Services Agreement.  Capitalized
terms used by not defined herein shall have the meanings ascribed to them in
the OSS Master Services Agreement, dated as of December 27th, 2004, by and
between NeuStar, Inc. and Vonage Holdings Corporation (the “Master Services
Agreement”), and the services herein are deemed Services under the Master
Services Agreement.

2.              CLEARINGHOUSE

2.1                               Data Center

The NeuStar OSS
Clearinghouse is hosted in the NeuStar Data Center, which provides hosting for
mission-critical services to the telecommunications industry.  The Data Center is responsible for operating
and maintaining network equipments and servers for the NeuStar OSS
Clearinghouse.  It operates a Network
Operations Center (NOC) that provides network monitoring and customer support
on a 24x7 basis.

2.2                               Network
Connectivity

Network connectivity to
the NeuStar clearinghouse (the “Clearinghouse”)
is required from both the Customer to the Clearinghouse and from the
Clearinghouse to the Trading Partner’s networks.

Connectivity
to Customer

Customer connectivity
with NeuStar’s OSS Clearinghouse may be based on the public access Internet or
on a dedicated circuit and is the responsibility of Customer.

Customer may have
existing circuit connectivity to NeuStar used for other NeuStar service
offerings, (e.g., Number Portability Administration Center (“NPAC”) connectivity). 
If Customer desires to utilize such existing connectivity for access to
the NeuStar OSS Clearinghouse system, then-Customer must seek written approval
from NeuStar.  Customer understands,
however, that such use of existing interconnection facilities (e.g., NPAC) is
not recommended by NeuStar and, therefore, any service outage of the OSS
Clearinghouse Services described under the Master Services Agreement and/or any
attached addendum or Service Agreement that is caused by an outage of such
other connectivity to a separate NeuStar system shall be excluded from the
determination of whether NeuStar has met any service level requirement.

Connectivity
to Trading Partners

NeuStar connectivity to
Trading Partners is accomplished through an established network of physical
circuits to the various ILEC and IXC data centers.  The NeuStar Clearinghouse provides certified
interfaces to access these Trading Partner gateway systems.

The Trading Partner
access network provides high speed, redundant circuits to each of these Trading
Partner data centers, which terminate at the appropriate routers to access the
required gateway systems.

2.3                               Customer
Support Services

 

1

2.3.1                     Trading
Partner Certification

The NeuStar OSS
Clearinghouse certifies its interfaces with the Trading Partners.  Following is a description of the
certification process.

Define Certification
Requirements—When a new Trading Partner interface is
to be supported, the requirements for the interface are captured and
memorialized in a writing provided to Customer and Trading Partner and any
system components need are developed or configured.

Kick-Off Meeting—The official
start of the certification process is with the Kick-Off Meeting, where the
NeuStar OSS Clearinghouse Certification Team meets with the Trading Partner
Certification Team.  Written Test Plans
and a written Test Schedule are reviewed and agreed to for the testing process.

Establish Trading Partner Connectivity—The Trading
Partner gateways must be able to recognize and accept transactions from the
Customer.  This requires that the Trading
Partner IDs and relationships are configured into the Trading Partner gateway,
tested and certified.  NeuStar utilizes
the Trading Partner specified transport methods such as Connect:Direct, CORBA,
or Interactive Agent as a means of transmitting requests and receiving
responses.  The testing and certification
of the interface is a critical part of the Trading Partner connectivity
component.

Develop Test Plan and Test Data—The
Certification is based on a set of agreed upon tests that demonstrate that the
NeuStar OSS Clearinghouse system is able to meet the Trading Partner’s
Interface and operate successfully.  NeuStar,
working with the Trading Partner’s team develop the plan and the data, with
expected results (collectively the “Test Plan”) and
a schedule for performing and completing the Test Plan (the “Test Schedule.”)

Execute and Pass all Test Cases—Once
connectivity is established, the test orders will be submitted and worked as
issues arise until all tests are in passed status.  The NeuStar Certification Team is dedicated
to this process and ensures that test cases are completed and all issues are
resolved.

Receive Trading Partner
Certification—Once all test cases have been executed
and passed successfully, the Trading Partner will certify that the NeuStar OSS
Clearinghouse is certified on its gateway.

2.3.2                     Systems
Integration

NeuStar offers systems
integration support, on a professional services basis, for Customers that
select to use the Clearinghouse API or OSS Adaptor.

2.3.3                     Training

NeuStar provides end
user training for Clearinghouse Customers. 
Users who undergo training will learn the processes for both data input
and output, and will have hands-on training with instruction on using the
Web-based interface.  Training sessions
can be designed with a “train the trainer” approach, allowing students to
return from the training with the ability to transfer materials and
capabilities to additional users of the Clearinghouse.

The training may be
delivered remotely via a web cast session, in-house at the NeuStar training
facility or, on site with the Customer.  Pricing
for training is set forth in the applicable Service Agreement.

2.3.4                     Documentation

NeuStar provides
documentation for its Clearinghouse Customers, including the following:

(a)          User Guide
describing the features of the Clearinghouse Service;

(b)         Online Help
describing the trading partner business rules; and

 

2

(c)          Training
Materials to all students participating in our training sessions.

2.3.5                     Testing

The NeuStar
Clearinghouse provides Customers access to a test system that enables the
testing of system changes at the Clearinghouse. 
This gives Clearinghouse Customers the ability to test changes prior to
going to production.

2.3.6                     Trading
Partner / Industry Change Management

NeuStar maintains the
Trading Partner interfaces to ensure compliance with industry standards and the
Trading Partner specific business rules. 
Interface changes are implemented to meet industry requirements and
individual Trading Partner release schedules.

2.3.7                     Help Desk

(a)   The NeuStar OSS Clearinghouse provides Help
Desk services for customer support during Standard Business Day (as defined in
the Master Services Agreement).  The Help
Desk is the single point of initial contact for Customers to contact the
Clearinghouse and open a trouble ticket or obtain information.  The Help Desk will open and track all
customer requests until they are closed. 
NeuStar’s Help Desk number is [...***...].

(b)   Escalation Path For Technical Support Issues:
If Customer is not satisfied with the technical support provided by NeuStar,
Customer may follow and initiate the escalation path (including any appropriate
escalation to a higher level contact) to the associated contacts as set forth
below.  Such contacts may be changed from
time-to-time, upon reasonable and prior written notice to Customer.

	
  Level

  	
   

  	
  Name

  	
   

  	
  Position

  	
   

  	
  Phone #

  	
   

  	
  Cell Phone

  	
   

  	
  Email

  
	
  Initial
  Contact

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  
	
  Secondary
  Contact

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  
	
  Final Contact

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  

 

*** Confidential Treatment Requested

3

(c) The following table
describes NeuStar’s severity levels and their associated resolution procedures.

	
  Severity
  Level

  	
   

  	
  Conditions

  	
   

  	
  Resolution

  	
   

  	
  Closure

  
	
  1

  

  Critical

  business

  impact

  

  

  

  

  

  

  

  

  

  2

  

  Significant

  business

  impact

  

  

  

  

  

  3

  

  Minimal

  business

  impact

  	
   

  	
  Complete loss of

  service and work

  cannot reasonably

  continue

  

  Real or perceived data 

  loss or corruption

  

  An essential part of the 

  service is unusable

  

  No workaround is 

  available

  

  Functionality
  of the 

  service is seriously 

  affected or gives 

  unexpected or incorrect

  results

  

  A workaround is 

  available, but can only 

  be used for a short time

  
Issue can be

  circumvented

  

  Service can be used

  with only slight

  inconvenience

  	
   

  	
  NeuStar Customer Support 

  will work around the clock 

  and Customer agrees to 

  commit resources 24 hours a 

  day until problem resolved. 

  Fixes will be applied as 

  emergency patches.

  

  The Severity Level may be

  downgraded if a viable

  workaround is established.

  

  

  

  Fixes
  may be delivered as

  emergency patches. Fixes 

  could alternatively rolled out 

  in next Maintenance Release.

  

  

  The Severity Level may be

  downgraded if a viable 

  workaround is established.

  

  Fixes
  may be implemented in

  next service upgrade/update

  	
   

  	
  Customer receives a

  workaround or

  information that resolves

  the issue and has tested

  workaround and/or

  resolution

  

  

  Patch is implemented, if

  issue is due to a software

  defect

  

  

  

  Customer
  receives

  information that resolves

  the issue

  

  

  

  Patch is implemented, if

  issue is due to a software

  defect

  
Next upgrade/update to

  include fix

  

 

 

 

4

	
  4

  

  Little business

  impact

  	
   

  	
  Feature Requests

  

  Documentation

  enhancement

  

  Cosmetic issues

  

  	
   

  	
  Fixes may be implemented

  

  

  

  	
   

  	
  Customer receives

  information that resolves

  the issue.

  

  Fix implemented

  

  NeuStar Product

  Management reviews the

  Feature Request and

  NeuStar Customer

  Support notifies the

  Customer of status

  

 

2.4                               System
Interfaces

The NeuStar
Clearinghouse provides three system interface options.  Clearinghouse Customer’s may choose to enter
their orders directly in the Clearinghouse graphical user interface (GUI),
through a mechanized interface that utilizes the Clearinghouse’s Application
Program Interface (API), or through the OSS Adaptor.

2.4.1                     User
Interface

The Clearinghouse is
accessible to users via a graphical user interface (GUI) using a standard
web-browser.  The GUI allows the Customer
to create and update order transactions, as well as monitor and manage the
processes involved in interconnection.  This
enables order entry and tracking, and enables users to manage exceptions and
resolve fallout.

2.4.2                     Application
Programming Interface

NeuStar’s OSS
Clearinghouse services are accessible via a bi-directional XML Application
Programming Interface (API).  All request
and response messages exchanged with the Customers back office systems are
formatted as XML documents.

2.4.3                     Custom OSS
Adaptors

OSS Adaptors enable
external customer systems to integrate to the OSS Clearinghouse API.  The NeuStar Clearinghouse provides an OSS
Adaptor Toolkit that can be used to integrate to the Customer’s back-office
systems.  Customers may choose to use the
adapter toolkit to integrate information presented in customer specific format
and transform it to meet the NeuStar API requirements.

3.              SERVICE LEVEL AGREEMENT

NeuStar will provide the
OSS Clearinghouse Service in accordance with the service levels set forth
herein.

3.1                               Availability

NeuStar will ensure
availability of the OSS Clearinghouse Service (“Service
Availability”) of at least [...***...] (“Minimum
Service Availability”).  The

 

*** Confidential
Treatment Requested

5

Service is considered
unavailable if Customer is unable to perform transactions as described in an
applicable Service Agreement.

3.2                               Exclusions.

In determining whether
NeuStar has met any service levels, including any additional SLA set forth
herein or in a Service Agreement under the OSS Master Services Agreement,
failures and interruptions caused by the following shall be excluded:

•                  facilities,
hardware, or software provided by or under the control of Customer;

•                  acts or
omissions from or by Customer;

•                  LEC or
Trading Partner system outages or unavailability;

•                  NeuStar
scheduled maintenance—which shall be announced and communicated to Customer and
any changes to the standard maintenance schedule shall be communicated to
Customer at least seven (7) days in advance;

•                  anything
beyond the point at which NeuStar connects to the public Internet;

•                  NeuStar
compliance with Customer-provided specifications or directions; or

•                  a Force
Majeure Event (as defined in the Master Services Agreement).

3.3                               Remedies

If Service Availability
fails to meet the Minimum Service Availability requirement for [...***...],
then the Parties will assign appropriate management personnel and investigate
the reasons for the failure to meet the Minimum Services Availability.  NeuStar will then identify the impact on
Customer and develop a plan for improvement (“Improvement
Plan”).

The Improvement Plan
will be developed and submitted to Customer within [...***...], and will detail
the actions to be taken for improving performance to the acceptable service
level and identify dates for achieving such results.

If NeuStar fails to
achieve the service level by the date committed in the Improvement Plan, then
NeuStar shall apply a [...***...] that NeuStar misses Minimum Service
Availability.  The maximum service credit
that shall be applied for all service level failures [...***...] of the monthly
transaction-based fees in any given billing month.

NeuStar’s obligation to
apply a credit is contingent on Customer submitting a support request within
two (2) days of the outage or failure via e-mail or telephone to NeuStar’s
customer support department.  Such
support request must contain up-to-date contact information and accurately
state the nature of the problem as known to Customer.  Upon Customer’s submission of such support
request, NeuStar shall automatically apply such credits to Customer’s account.

If NeuStar fails to
achieve Minimum Service Availability by more than [...***...] months, Customer
may terminate the Master Services Agreement.

 

*** Confidential
Treatment Requested

6

4.              ANCILLARY SERVICES

4.1                               Disaster
Recovery

The NeuStar OSS Clearinghouse
is deployed in [...***...] geographically dispersed data centers, one as the
primary, and [...***...], with high-speed network connections between the
[...***...] data centers.

The primary data center
has a separate secured facility that stores the backup data on tapes from the
data center.  In the case of disaster,
Customers’ data can be restored from the backup facility.  The data center has a comprehensive security
measures including network security and building security, minimizing the risk
of the data center being attacked from the Internet as well as by human
intrusion.

4.1.1                     Backups

NeuStar performs and
logs daily and weekly backups of transaction and system data using NeuStar’s
enterprise backup system.  The backup
includes operating systems, software application, scripts, utilities,
databases, and logs used in providing the Service.

4.1.2                     Security

NeuStar provides
industry standard security features to protect the NeuStar OSS Clearinghouse.  NeuStar’s security system incorporates
authentication, access control, logging, security, and encryption techniques.

 

*** Confidential
Treatment Requested

7

Enhanced
Service Order Agreement

Vonage Holdings Corporation

NeuStar, Inc.

This Addendum (“Addendum”) is made and entered into as
of the last date signed below (the “Addendum Effective Date”) by and between
Vonage Network Inc. and NeuStar, Inc. (“NeuStar”).

Background

WHEREAS, Vonage and NeuStar have entered into that
certain OSS Master Services Agreement (the “Agreement”) and Enhanced Service
Order Agreement (“Service Agreement”), effective December 27, 2004; and the
Agreement and the Service Agreement were assigned on effect as of January 1,
2005, by Vonage Holdings Corp. in a corporate reorganization to Vonage Network
Inc., (“Vonage”) a wholly owned subsidiary of Vonage Holdings Corp

WHEREAS, Vonage and NeuStar have reached agreement on
the additional services that NeuStar will provide to Vonage under the terms and
conditions set forth herein and in the Agreement and the Service Agreement.

Addendum

THEREFORE, in exchange for the consideration and
covenants herein, the receipt and sufficiency of which the parties hereby
acknowledge, the parties agree as follows:

1.                           NeuStar shall provide the ESR Receive
functionality to Vonage Trading Partners.  For every CLEC trading partner of Vonage that
receives ESR transactions from Vonage via NeuStar’s ESR Receive service, Vonage
shall pay NeuStar the fees set forth in the table below for each transaction
successfully delivered by Neustar to such CLEC trading partner.  For purposes of this Addendum, “transaction”
shall have the meaning set forth in the Service Agreement.

2.                           NeuStar shall seek, with reasonable
assistance from Vonage, Letters of Authorization from all of Vonage’s CLEC
trading partners authorizing NeuStar to process, on Vonage’s behalf, LSR
preorder and ordering transactions.

3.                           For every ESR request for which NeuStar [...***...]
processes an [...***...] transaction [...***...] on behalf of Vonage, [...***...] Vonage
shall pay NeuStar a fee of [...***...].  Where
rejections encountered in the ESR fulfillment process managed [...***...] NeuStar
shall assess an additional fee of [...***...] for each incident [...***...].

 

***     Confidential Treatment Requested

 

1

4.                           For every ESR request for which NeuStar
conducts an [...***...] transaction on behalf of Vonage, NeuStar shall charge the
fees set forth in the table below.  In
addition, when authorized by the CLEC trading partner, Vonage may request that
NeuStar process related [...***...] to the [...***...] on its behalf.  For this service NeuStar shall charge the fees
set forth in the table below.

5.                           Vonage may request NeuStar to perform [...***...]
for certain subscribers as described in the Statement of Service.  NeuStar shall perform such [...***...] for a fee
of [...***...] within normal business hours and $15 per TN outside of standard
business hours.  Vonage shall provide
NeuStar with a 5 business day advance notice and a 2-hour window within which
such [...***...] shall need to be scheduled.  This is in addition to normal transaction fees
and this is distinct from the [...***...] described in the SOS.

6.                           For every ESR request received from
Vonage that involves a [...***...], NeuStar shall send a [...***...] transaction to the
[...***...] for the subscriber.  NeuStar
shall charge Vonage the fees set forth in the table below for every [...***...] for
which such a transaction is processed.

The table below
detailsthe various charges discussed in Sections 3-5 above, with additional
details where appropriate, and supersedes all pricing or fees in the Agreement
or Service Agreement, and the Enhanced Service Order, or Addendum to either, or
other orders or documents between the parties:

	
   

  	
   

  	
  Per
  transaction fee based on volume tiers (aggregate)

  	
   

  
	
  Transaction
  Type

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Per
  transaction fee based on volume tiers (aggregate)

  	
   

  
	
  Transaction
  Type

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  
	
  [...***...]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  
	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  
	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  
	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Per
  transaction fee based on volume tiers (aggregate)

  	
   

  
	
  Transaction
  Type

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  
	
  [...***...]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  

 

***         Confidential Treatment
Requested

 

 

2

 

 

	
   

  	
   

  	
  Per
  transaction fee based on volume tiers (aggregate)

  	
   

  
	
  Transaction
  Type

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  
	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  	
   

  

 

7.                           The following monthly recurring fee
schedule replaces any and all [...***...] pricing stated in the Addendum to the
Agreement and the Service Agreement, and all related addenda or orders related
to any of such documents.

Each month Customer shall
pay NeuStar the greater of:

(a)                                  [...***...] commitment amount set forth in
the table below; and

(b)                                 An amount equal to the product of [...***...]
on a calendar month basis and the applicable rates specified in the Transaction
Type table set forth above:

	
  Monthly
  Schedule

  	
   

  	
   

  	
   

  	
   

  
	
  [...***...]

  	
   

  	
  Month [...***...]

  	
   

  	
  Month [...***...]

  
	
  Monthly [...***...]

  	
   

  	
  [...***...]

  	
   

  	
  [...***...]

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Effective Month [...***...]

  	
   

  	
   

  	
   

  	
   

  
	
     Monthly Tiers

  	
   

  	
   

  	
   

  	
   

  
	
  Monthly [...***...]

  	
   

  	
  [...***...]

  	
   

  	
   

  

 

The [...***...] amounts set
forth in the table above, shall become effective on the first production order
flows from Vonage to [...***...] or their affiliates (hereinafter collectively “XO)”)
through the NeuStar system, and shall apply as set forth above through the term
of the Service Agreement.

If within ninety (90)
days of the Addendum Effective Date, [...***...] Vonage may terminate this
Addendum, the Agreement, and the Service Agreement, and all related addenda or
orders related to any of such documents or agreements between the parties upon
thirty (30) days advance written notice, with no penalty and no further
obligation to Vonage; provided, however, that any delay or inability to process
such orders shall not be the direct result of delay, failure or action on the
part of Vonage and Vonage shall have provided all [...***...].

8.                           NeuStar shall establish with Vonage,
mutually agreeable methods and procedures, for order delivery and addressing
fallout during processing of orders, as described in the Statement of Service.

***     Confidential Treatment Requested

 

3

9.                           If NeuStar fails for [...***...] to meet any
specific service levels set forth in the Vonage Statement of Service for
Deployment of the NeuStar Clearinghouse (ESR) and related documents, then the
Parties will assign appropriate management personnel and investigate the
reasons for the failure to meet such service levels. NeuStar and Vonage will
then identify the impact on Vonage and develop a plan for improvement (“Improvement
Plan”).  The Improvement Plan will be
developed and submitted to Vonage for approval [...***...] and will detail the
actions to be taken for improving performance to the acceptable service level
and identify dates for achieving such results.  If NeuStar fails to achieve the service levels
described in and by the date committed in the Vonage approved Improvement Plan [...***...]
unless otherwise mutually agreed upon by the Parties), then Vonage shall have
the right to terminate this Addendum, the Agreement, and the Service Agreement,
and all related addenda or orders related to any of such documents without
penalty; provided, however, that such termination shall not relieve Vonage of
the obligation to pay any amounts already due.

10.                     This Addendum may be executed in counterparts, all of
which shall be considered one and the same instrument and shall become
effective when one or more counterparts have been signed by the parties.  Telecopied or facsimile signatures shall be
given the same effect as originals.

11.                     Upon execution the Parties shall in good faith
negotiate the issuance of a press release announcing and describing the
relationship set forth herein, for release to the public within 30 days of
execution of this agreement.

12.                     Neustar hereby consents to the assignment of the
Agreement and the Service Agreement by Vonage Holdings Corp. to Vonage Network
Inc.

 

	
  Approved
  and Accepted By:

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  NeuStar,
  Inc.

  	
   

  	
  Vonage
  Holdings Corporation

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  /s/

  	
   

  	
  /s/

  
	
  Signature

  	
   

  	
  Signature

  
	
   

  	
   

  	
   

  
	
  John Malone

  	
   

  	
  Michael Tribolet

  
	
  Printed Name

  	
   

  	
  Printed Name

  
	
   

  	
   

  	
   

  
	
  SVP

  	
   

  	
  EVP Operations

  
	
  Title

  	
   

  	
  Title

  
	
   

  	
   

  	
   

  
	
  7/26/05

  	
   

  	
  7/22/05

  
	
  Date:

  	
   

  	
  Date:

  

 

***         Confidential Treatment Requested

 

4

 

iPeer Program Participation Form

 

	
  IPeer Participant Number

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  1. Effective Date:

  	
  12/8/04

  	
   

  
	
   

  	
   

  	
   

  
	
  2. Participant Name:

  	
  Vonage

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  3. Customer Contact
  Information:

  	
   

  
	
   

  	
   

  
	
  Name: 

  	
  Michael Tribolet

  	
   

  
	
   

  	
   

  	
   

  
	
  Phone Number:

  	
  732-528-2630

  	
   

  
	
   

  	
   

  
	
  Fax Number: 

  	
   

  	
   

  
	
   

  	
   

  
	
  Email Address: 

  	
  Michael.Tribolet@vonage.com

  	
   

  
	
   

  	
   

  
	
  4. Customer billing
  Contact Name and Address

  	
   

  
	
  (if different from
  above)

  	
   

  
	
   

  	
   

  
	
  Name: 

  	
  Christine Moorehouse

  	
   

  
	
   

  	
   

  
	
  Address:

  	
  2147 Route 27

  	
   

  
	
   

  	
   

  
	
   

  	
  Edison, NJ 08817

  	
   

  
							

 

5. Customer hereby agrees
to be bound by the terms and conditions set forth in the IP Traffic
Exchange/iPeer Program Participation Terms and Conditions (“Terms &
Conditions”).

Signature of Authorized Customer
Representative

	
  /s/

  	
   

  
	
   

  	
   

  
	
  Name: 

  	
  Michael Tribolet

  	
   

  
	
   

  	
   

  
	
  Title: 

  	
  EVP Operations

  	
   

  
	
   

  	
   

  
	
  Accepted by Neustar:

  	
   

  
	
   

  	
   

  
	
  /s/

  	
   

  
	
   

  	
   

  
	
  Name: 

  	
  Michael Markovic

  	
   

  
	
   

  	
   

  
	
  Title 

  	
  VP, Account Management

  	
   

  
	
   

  	
   

  
				

 

NeuStar, Inc.

46000 Center Oak Plaza

Sterling, Virginia 20166

 

IP Traffic Exchange/iPeer
Program, Participation Terms and Conditions

1.     SERVICE.  NeuStar
shall provide to Participant (individually a “Party” and collectively the “Parties”)
its Service Provider ENUM component of its IP Traffic Exchange services (the “Service”)
in accordance with these Terms and Conditions. The Service is a clearinghouse
service designed to enable efficient exchange of IP traffic between service
providers by providing discovery of IP endpoints of other participants.  No other terms and conditions shall apply to
the provision of the Service unless expressly agreed in writing by NeuStar and
Participant.

2.     TERM.  The term of
these Terms and Conditions shall begin on the Effective Date and shall continue
for four (4) years thereafter (together with any renewals, the “Term”), unless
terminated by either Party as provided herein.  Thereafter, the Term shall automatically renew
for successive twelve (12) month periods.

3.     NO RESALE.  The Service is for use by Participant solely
for its internal business purposes, and not for resale as a stand-alone product
to any third party, including by way of a service bureau, provided, however,
that Participant shall be authorized to provide the Service functionality to
its customers to facilitate Participant’s other offered services.

4.     OPERATION.  On at least a quarterly basis (due at the
beginning of each quarter), Participant shall provide NeuStar with transaction
volume projections for that quarter.

5.     NON-INTERFERENCE.  In order to participate in the Program,
Participant will be required to connect to NeuStar’s Clearinghouse system.  Participant may only use the connection to
NeuStar’s systems (“Network Connection”) for the specific lawful business
purposes outlined in these Terms & Conditions, or in any applicable exhibit
or addenda.  Participant shall not use
the Network Connection or its equipment or systems in a way that interferes in
any way with or adversely affects the use of the NeuStar Clearinghouse by
NeuStar or any other authorized third party user of the NeuStar Clearinghouse.  NeuStar reserves the right to cancel and/or
temporarily suspend the delivery of Service if Participant engages in
activities which cause disruption or damage to NeuStar’s network or which
NeuStar reasonably believes may cause disruption or damage to NeuStar’s
network.  NeuStar will provide
Participant with notice of such suspension and will make reasonable efforts to
work with Participant to restore Service.

 

 

1

 

6.     PRICING AND BILLING.  The Service shall be provided free of charge
from the Effective Date to December 31, 2005.  Beginning January 1, 2006, Participant shall
receive a discounted rate of [...***...] of the commercially available rates
for the Service for twelve (12) months, beginning January 1, 2006.  For the remainder of the Term thereafter,
Participant shall pay NeuStar according to the then current commercially
available rates.

The Parties agree that as of the Effective Date, NeuStar has not
established the commercially available rates for the Service.  Therefore, prior to Participant’s obligation
to pay beginning in the second (2nd ) year of the Term, the Parties
shall negotiate in good faith a price and billing schedule to be attached
hereto as Exhibit A.  In the event that,
after reasonable good faith negotiations, the Parties are unable to reach agreement
on a price and billing schedule, Participant shall have the right to terminate
its participation in the Program with no further liability for either Party.

7.     SERVICE LEVELS.  Participant agrees that the Service will be
provided on an “as is” basis and that there will be no assured service level
agreements, including but not limited to availability and system response
times.  Without limiting the generality
of the above, however, NeuStar will make commercially reasonable efforts to
provide the Service in a workmanlike and professional manner and to follow
established industry best practices.  The
Parties agree that upon commencement of the second (2nd) year of the
Term, they shall negotiate appropriate service level agreements based upon
mutual experience with the market which shall be attached as Exhibit C hereto.  In the event that, after reasonable good faith
negotiations, the Parties are unable to reach agreement on a service level
agreement, Participant shall have the right to terminate its participation in
the program with no further liability.

8.     ADVISORY BOARD.  Participant agrees to serve during the Term as
a member of NeuStar’s Product Advisory Board for the Service.  NeuStar expects that this board will meet
approximately twice per year for the purpose of soliciting feedback and advice
on the Service and possible enhancements or changes thereto.

9.     NORTH AMERICAN SERVICES.  Participant agrees that during the Term,
NeuStar shall be the sole and exclusive provider of the Service to Participant
with respect to any telephone numbers in the North America Numbering Plan
(NANP).  In addition, during the Term,
Participant shall not develop its own equivalent of the Service for use with
NANP telephone numbers, nor shall Participant enter into any negotiations, discussions
or agreements with any organization regarding the purchase of the Service or
its equivalent for NANP telephone numbers.

10.  TERMINATION.  In the event that either Party commits a
material breach of these Terms & Conditions, the other Party may, by giving
written notice to the defaulting Party, terminate Participant’s participation
in the Program, provided that the breaching Party shall have thirty (30) days
to cure any such breach.  The foregoing
notwithstanding, the non-defaulting party may pursue any legal remedies it may
have under applicable law or principles of equity relating to such breach and
subject to the terms of this Section.

Either Party may immediately terminate Participant’s participation in
the program if the other Party (a) becomes or is declared insolvent or
bankrupt; (b) is the subject of any proceeding related to its liquidation or
insolvency (whether voluntarily or involuntarily) which is not dismissed within
ninety (90) days; or (c) makes an assignment for the benefit of creditors.

Termination refers to the termination of the Parties’ respective
commitments and obligations from and after the date of termination, but does
not relieve the Parties of their payment, if any, and other obligations
incurred prior to the date of termination.

11.  LIABILITY.  EACH PARTY’S LIABILITY HEREUNDER SHALL BE
LIMITED TO THE LESSER OF (I) ACTUAL DIRECT DAMAGES, OR (II) AMOUNTS ACTUALLY
PAID (INCLUDING BOTH PRINCIPAL AND INTEREST) TO NEUSTAR BY CUSTOMER IN
CONNECTION WITH THE CONTESTED SERVICE OVER THE PRECEEDING TWELVE (12) MONTHS
FROM THE TIME THE EVENT RESULTING IN LIABILITY OCCURS. EXCEPT AS OTHERWISE
EXPRESSLY PROVIDED HEREIN, NEITHER PARTY SHALL BE LIABLE TO THE OTHER OR ANY
THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR OTHER
INDIRECT DAMAGES. WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS
OF BUSINESS OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THIS AGREEMENT, WHETHER
IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF SUCH PARTY HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING,
NEUSTAR SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGES SUSTAINED BY PARTICIPANT OR
ITS END USERS BY REASON OF ANY FAILURE IN OR BREAKDOWN OF THE CLEARINGHOUSE,
THE SERVICE OR NEUSTAR-PROVIDED WEB APPLICATION SOFTWARE, OR FOR ANY
INTERRUPTION OR DEGRADATION OF THE SAME, WHATEVER THE CAUSE OR DURATION
THEREOF.

12.  WARRANTY DISCLAIMER.  EXCEPT AS EXPRESSLY SET FORTH HEREIN, NEUSTAR

*** Confidential Treatment
Requested

 

2

 

DOES NOT MAKE, AND SPECIFICALLY DISCLAIMS, ANY REPRESENTATIONS OR
WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT,
WITH RESPECT TO THE CLEARINGHOUSE, THE WEB APPLICATION SOFTWARE, AND THE
SERVICES RENDERED HEREUNDER.

13.  CONFIDENTIALITY.  For a period of two (2) years from the date of
disclosure thereof, or such longer period as required by regulation, law or
court order, each Party shall use at least the same degree of care, but in any
event no less than a reasonable degree of care, to prevent unauthorized
disclosure of the other Party’s Confidential Information as it employs to avoid
unauthorized disclosure of its own Confidential Information of a similar
nature.  For purposes of these Terms and
Conditions, Confidential Information shall mean any information that a Party
indicates to the other Party is, or that the other Party is on notice or with
respect to which a reasonable Party should be on notice, confidential in nature
(e.g., marked “confidential” or “proprietary”).

14.  PUBLICITY.  Neither Party shall identify, either expressly
or by implication, the other Party or use any of their trade names, trademarks,
service marks, or other proprietary marks in any advertising, sales
presentation, news releases, advertising, or other promotional or marketing
materials without such other Party’s prior written consent, which shall not be
unreasonably withheld.  Notwithstanding
the foregoing, NeuStar may identify Participant as an IP Traffic Exchange
Participant and shall have the right to issue a press release describing the
Program and identifying Participant as a charter participant of the Program.

15.  DATA OWNERSHIP AND USE.  The Parties agree that Participant shall
maintain sole and exclusive ownership of the data that it provides NeuStar to
provision the Service and that such data shall be considered Confidential
Information hereunder; provided, however, that NeuStar shall have the right to
disclose elements of such data to other users of the Service only for the
purpose of providing the Service as contemplated hereunder.

16.  SERVICE OWNERSHIP AND
LICENSE.  NeuStar, or
its licensors, has and shall have sole and exclusive ownership of all right,
title and interest in and to the IP Traffic Exchange service, including, but
not limited to, associated hardware, software, interfaces, and documentation,
and all portions and copies thereof, including all associated intellectual
property rights.  Without limiting the
foregoing and notwithstanding anything else herein, Participant grants to
NeuStar a non-exclusive right to use, reproduce, access, modify, distribute,
transmit, exchange, export and relay any of the Participant’s data in the IP
Traffic Exchange service to the extent necessary for NeuStar to provide the
Service.  NeuStar grants to Participant a
non-exclusive, non-transferable right and license to use the IP Traffic
Exchange service and any associated web application software or tools for the
limited purposes set forth herein.  Except
as provided herein, Participant shall not modify, create derivative works based
on, loan, rent, lease, give, sublicense, transfer, publish, disclose, display,
reverse engineer, decompile, translate, adapt, or disassemble the IP Traffic
Exchange service or associated web application software or tools.

18.  ENTIRE AGREEMENT.  These Terms and Conditions constitute the
entire agreement between the Parties with respect to the subject matter herein,
and supersede all prior agreements, whether written or oral, with respect to
the subject matter contained therein.  These
Terms and Conditions may be modified only by a written instrument executed by
both parties.

19.  ASSIGNMENT.  Neither Party may assign or otherwise transfer
all or any portion of its rights or obligations under these Terms and
Conditions without prior written consent of the other Party, which consent
shall not be unreasonably conditioned, withheld or delayed.

20.  GOVERNING LAW. These Terms and
Conditions shall be governed by the laws of the Commonwealth of Virginia,
without reference to its principles of conflict of laws or the U.N Convention
on Contracts for the International Sale of Goods.  The Parties hereby expressly opt-out from the
applicability of any State’s version of the Uniform Computer Information
Transactions Act (“UCITA”).

 

3

Letter of Authorization

To: [...***...] Communications

Re: Letter concerning authorization between Vonage Holdings, Inc and
NeuStar, Inc.

By this letter, Vonage
Network Inc. (hereafter, “ESP”) authorizes NeuStar, Inc., (hereafter, “NeuStar”)
to act as its limited agent regarding pulling customer service records (“CSRs”)
and processing local number portability (“LNP”) orders into and out of ESP’s
network with respect to ordering of [...***...] Communications, Inc., [...***...]
Communications Services, Inc. or their affiliates (hereinafter collectively “[...***...]”)
services.

This Letter of
Authorization (“LOA”) includes the following functions, but not limited to:

•                  Obtain CSR and local service request
(“LSR”) information for activating, disconnecting, editing and escalating
service orders for porting numbers onto and out of the ESP network

•                  Obtain information for processing
directory listings for ESP orders.

•                  Obtain information for the purposes
of resolving technical issues between the company interfaces.

•                  Obtain information for reporting and
trending analysis for ESP

 

NeuStar is authorized to
act on behalf of ESP with respect to ESP’s subscribers and future subscribers
who provide Letters of Authorization to perform services on their behalf. ESP
confirms that NeuStar will be explicitly notified that Letters of Authorization
have been obtained for each transaction.

This limited agency
authorization shall become effective from the date written above and shall
remain in full force and in effect until terminated by ESR or NewStar upon ten
(10) days prior written notice. This letter does not prohibit the Customers
from acting on its own behalf. In the event of such revocation ESP and NeuStar
shall promptly notify [...***...].

	
  Vonage Network Inc.

  	
   

  	
  NeuStar, Inc.

  
	
  Acceptance

  	
   

  	
  Acceptance

  
	
   

  	
   

  	
   

  
	
                         /s/

  	
   

  	
                     /s/

  
	
  Authorized Signature

  	
   

  	
  Authorized Signature

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  Michael Tribolet

  	
   

  	
  Michael Markovic

  
	
  Name: Print or Type

  	
   

  	
  Name: Print or Type

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  EUP Operations

  	
   

  	
  Vice President

  
	
  Title

  	
   

  	
  Title

  
	
   

  	
   

  	
   

  
	
  7/22/07

  	
   

  	
  7/25/05

  
	
  Date

  	
   

  	
  Date

  

 

*** Confidential Treatment Requested

 

1Filed by Automated Filing Services Inc. (604) 609-0244 - TRITON RESOURCES, INC. - Exhibit 10.2

AGREEMENT AND DEED OF TRANSFER

THIS AGREEMENT AND DEED OF TRANSFER is dated for
reference as of the 19th day of April, 2006. 

BETWEEN: 

  
    INVENTA HOLDING GMBH, a company duly formed
      under the laws of Germany, with its principal office at Friedrich-List-Allee
      10, 41488 Wegberg-Wildenrath, Germany 

    (hereinafter called the "Transferor") 

  

OF THE FIRST PART 

AND: 

  
    TRITON RESOURCES, INC., a corporation duly
      formed under the laws of Nevada with its principal office at 7363 –
      146A Street, Surrey, BC, Canada V3S 8Y8. 

    (hereinafter called the "Transferee") 

  

OF THE SECOND PART 

THIS DOCUMENT WITNESSES THAT for value received, the
receipt and sufficiency of which is hereby acknowledged, the Transferor DOES
HEREBY assign to the Transferee all of the Transferor’s shares, rights and
interests in Skyflyer Technology GmbH, a limited liability company duly formed
under the laws of the Federal Republic of Germany, registered in the commercial
register of the Magistrate Court (Amtsgericht) Mönchengladbach under commercial
registration No. HRB 11257, being a 100% ownership interest, free and clear of
all liens, charges and encumbrances, and Transferee DOES HEREBY accept
such assignment. 

	1. 	
      The Transferor hereby represents to the Transferee that
      the Transferor has all necessary authority to execute this Agreement and
      Deed of Transfer.

	 	 
	2. 	
      The Transferee hereby represents to the Transferor that
      the Transferee has all necessary authority to execute this Agreement and
      Deed of Transfer.

	 	 
	3. 	
      The Transferee and the Transferor agree to enter into any
      other documents and take such further actions as shall be necessary to
      give effect to this Agreement and Deed of Transfer.

	 	 
	4. 	
      Notwithstanding execution of this document and the
      transfer of the ownership of Skyflyer Technology GmbH, the representations
      of the Transferee and the Transferor made in the agreement among the
      Transferee, the Transferor, Skyflyer Technology GmbH, and Perry Augustson
      dated for reference as of the 31st day of March, 2006, shall
      survive this transfer of interest and remain in force and
effect.

	 	 
	5. 	
      This Agreement may be executed in one or more
      counter-parts, each of which so executed shall constitute an original and
      all of which together shall constitute one and the same
  agreement.

IN WITNESS WHEREOF the parties hereto have executed this
Agreement as of the day and year first above written. 

	INVENTA HOLDING GMBH 	 	TRITON RESOURCES, INC. 
	  	 	  	  	 
	 	 	 	  	 
	Per: 	/s/
      Deiter Wagels 	 	Per: 	/s/ Perry Augustson
    
	 	Deiter Wagels, Managing Director 	 	 
	  	 	  	  
	  	 	  	  
	 	/s/
      Manfred Sappok 	  	  
	 	Manfred Sappok, Managing Director

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00102-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00102-of-00352.parquet"}]]