Document:

Form of Non-Disclosure and Non-Competition Agreement for Directors and Above

 Exhibit 10.3 
 NON-DISCLOSURE AND NON-COMPETITION AGREEMENT 
 Director and Above 
 CONVERGYS CORPORATION and its subsidiaries and related entities, including but not limited to Convergys Customer Management Group Inc. and
Convergys Information Management Group Inc. and their related entities (collectively, the “Company”), is headquartered in Cincinnati, Ohio. Employees or promoted employees of the Company are being required to sign these agreements
(“Agreement”) as part of the Company’s efforts to protect its property, goodwill, and competitive position. In consideration of employment, promotion, the payment of cash, or the award of equity by the Company, the employee
(“Employee”) entering into this Agreement agrees as follows: 
 1. The Company is engaged in the information management, customer
management, employee care, and collection industries within the United States and worldwide. The Company markets its products and services throughout the United States and worldwide. 
 2. The Company currently has three primary business segments: (i) Customer Care, which provides outsourced customer care services, and professional
and consulting services to in-house customer care operations; (ii) Information Management, which provides billing and information solutions; and (iii) Employee Care, which provides human resource business process outsourcing (HR BPO)
solutions. The Company develops and utilizes technology, models, programs, data, research and development, concepts, goodwill, customer relationships, training, and trade secrets. The success of the Company and each of its employees is directly
predicated on the protection of its knowledge and information. Employee acknowledges that in the course of employment with the Company, Employee will be entrusted with, have access to and obtain intimate, detailed, and comprehensive knowledge of
confidential and/or proprietary information (“Information”), including information or financial information concerning: (i) the Company’s processes, practices and procedures; (ii) the Company’s customers, suppliers and
employees; (iii) the Company’s advertising and marketing plans; (iv) the Company’s strategies, plans, goals, projections, and objectives; (v) the Company’s research and development activities and initiatives;
(vi) the strengths and weaknesses of the Company’s products or services; (vii) the costs, profit margins, and pricing associated with the Company’s products or services; (viii) the Company’s sales strategies, including
the manner in which it responds to client requests and requests for information or requests for proposals; (ix) the Company’s business, including budgets and margin information, and (10) matters considered confidential by the Company,
its customers, or suppliers, including information considered confidential by such customers’ or suppliers’ customers, vendors, or other third-party providers, and any information of a third party that the Company designates as
confidential (e.g., third-party information accessed or used by Employee during his/her employment). Employee agrees that the Information is highly valuable and provides a competitive advantage to the Company. Employee further agrees that,
given the United States and worldwide markets in which the Company competes, confidentiality of the Information is necessary without regard to any geographic limitation. 
 3. Both during and after Employee’s employment with the Company, Employee agrees to retain the Information in absolute confidence and not to use or permit access to or disclose the Information to any person or
organization, except as required for Employee to perform Employee’s job with the Company. Upon termination of employment with the Company for any reason, Employee agrees to return to the Company, its successors or assigns all 

  

 Convergys Corporation - Confidential and Proprietary 

 
Information in tangible form, all devices, computer disks or other electronic or magnetic storage media, records, data, proposals, lists, specifications,
drawings, sketches, materials, equipment, other documents or property together with all copies (in whatever medium recorded). 
 4. Employee
recognizes the need of the Company to prevent unfair competition and to protect the Company’s legitimate business interests. Accordingly, Employee agrees that, during Employee’s employment and for a period of two years following
Employee’s termination or separation (for any reason), Employee will not accept employment or engage in any business activity (whether as a principal, partner, joint venturer, agent, employee, salesperson, consultant, independent contractor,
director or officer) with a “Competitor” of the Company where such employment would involve Employee: 
 (i) providing, selling or
attempting to sell, or assisting in the sale or attempted sale of, any services or products similar to those services or products with which Employee had any involvement or Information during Employee’s employment with the Company (including
any products or services being researched or developed by the Company during Employee’s employment with the Company); or 
 (ii)
providing or performing services that are similar to any services that Employee provided to or performed for the Company during Employee’s employment with the Company. 
 For purposes of this provision, a “Competitor” is any business or entity that, at any time during the two-year period following Employee’s
termination or separation, provides or seeks to provide, any products or services (including those being researched or developed) similar to or related to any products sold or any services provided by the Company or with which Employee had any
involvement or Information at any time during Employee’s employment with the Company (including those services or products being researched or developed during Employee’s employment with the Company). “Competitor” includes,
without limitation, any company or business that: 
 (i) provides outsourced billing and information services and/or software to third parties
(including but not limited to all segments of the communications industry, such as wireless, wireline, cable, cable telephony, broadband, direct broadcast satellite and the Internet); 
 (ii) provides outsourced customer management and/or customer care services (including but not limited to customer service; offshore capabilities; business
process outsourcing; customer retention; direct response; technical support services; B2B sales and marketing services; consumer sales and marketing services; back-office services; and collection services/accounts receivable management); 

(iii) provides outsourced HR business process outsourcing services (including but not limited to (i) recruiting and resourcing,
(ii) compensation, (iii) human 

  

 Convergys Corporation - Confidential and Proprietary 
  

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resource administration, (iv) payroll administration, (v) benefits administration, (vi) organizational development, (vii) learning, and
(viii) business intelligence; 
 (iv) is identified by the Company as a competitor in any of the Company’s public filings with the
Securities and Exchange Commission; or 
 (v) is a customer .of the Company where Employee’s position with such customer would involve or
relate to the services or products that the Company does or did provide to such customer. 
 This restriction will be limited to the
geographical area where the Company is doing business and the geographic area where the Company markets its products and/or services at the time of termination of Employee’s employment. 
 5. During Employee’s employment and for a period of two years following Employee’s termination or separation from the Company for any reason,
Employee will not directly or indirectly, through any person or entity, communicate with (i) any of the Company’s customers from which the Company generated revenue during the two years preceding Employee’s termination or separation;
or (ii) any prospective customers known to Employee during the two-year period prior to Employee’s termination or separation, for the purpose or intention of attempting to sell any Competitor’s products or services or attempting to
divert business from said customer or prospective customer away from the Company. 
 6. In the event Employee is uncertain as to the
application of this Agreement to any contemplated employment opportunity or business activity, Employee agrees to inquire in writing of the Company’s General Counsel, specifying the contemplated opportunity or activity. The Company will attempt
to respond within ten (10) business days following receipt of said writing. In no event will the Company’s failure to respond within ten business days constitute a waiver of any of the provisions of this Agreement. 
 7. All ideas, inventions, discoveries, concepts, trademarks and other developments or improvements, whether patentable or not, conceived by Employee,
alone or with others, at any time during Employee’s employment, whether or not during working hours or on the Company’s premises, that are within the scope of or related to the business operations of the Company (“New
Developments”), shall be and remain the exclusive property of the Company. Employee shall do all things reasonably necessary to ensure ownership of such New Developments by Company, including the execution of documents assigning and
transferring to the Company all of Employee’s rights, title and interest in and to such New Developments, and the execution of all documents required to enable the Company to file and obtain patents, trademarks, and copyrights in the United
States and. foreign countries on any of such New Developments. Employee agrees to make prompt written disclosure to the Company, to hold in trust for the sole right and benefit of the Company, and hereby assigns to the Company all right, title and
interest in and to any ideas, inventions, original works of authorship (published or not), developments, improvements or trade secrets that Employee may solely or jointly conceive or reduce to practice, or cause to be conceived or reduced to
practice, during employment with the Company. Employee acknowledges that all original works of authorship that are made by Employee (solely or jointly with others) within the scope of Employee’s employment and that are protectable by 

  

 Convergys Corporation - Confidential and Proprietary 
  

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copyright are “works made for hire,” as that term is defined in the United States Copyright Act (17 U.S.C., Section 101). Employee agrees to
keep and maintain adequate records (in the form of notes, sketches, drawings and in any other form that may be required by the Company) of all New Developments, which records shall be available to and remain the sole property of the Company.

 8. Employee agrees not to disparage or act in any manner that may damage the business of the Company or that would adversely affect the
goodwill, reputation, and business relationship of the Company with the public generally, or with any of its customers, suppliers or employees. This provision is not intended to prohibit competition not otherwise restricted by this Agreement.

 9. Employee will not, directly or indirectly, attempt to or actually induce, persuade, or entice any: (i) Company employee, for a
period of two years following Employee’s termination or separation (for any reason), to terminate such person’s employment relationship with the Company or accept employment with a Competitor; or (ii) current or former Company
employee, without limitation, to violate any of such person’s non-compete and/or non-solicitation and/or non-disclosure and/or non-disparagement agreements) with the Company. 
 10. During Employee’s employment by the Company and for a period of two years following Employee’s termination or separation (for any reason),
Employee will, before accepting an offer of employment from any person or entity, provide such person or entity a copy of this Agreement. 
 11. Employee represents that Employee is not bound by any agreement or other duty to a former employer or any other party that would prevent Employee from complying with any obligations hereunder. 
 12. Employee further agrees and consents that this Agreement and the rights, duties, and obligations contained in it may be and are fully transferable
and/or assignable by the Company, and shall be binding upon and inure to the benefit of the Company’s successors, transferees, or assigns. 
 13. Employee further agrees that any breach or threatened breach of this Agreement would result in material damage and immediate and irreparable harm to the Company. Employee further agrees that any breach of the covenant not to compete
described herein would result in the inevitable disclosure of Company’s confidential, proprietary and trade secret Information. Employee therefore agrees that the Company, in addition to any other rights and remedies available to it, shall be
entitled to obtain an immediate injunction, whether temporary, preliminary, or permanent, in the event of any such breach or threatened breach by Employee. Employee acknowledges that the prohibitions and obligations contained in this Agreement are
reasonable and do not prevent Employee’s ability to use Employee’s general abilities and skills to obtain gainful employment. Therefore, Employee agrees that Employee will not sustain monetary damages in the event that Company obtains a
temporary, preliminary or permanent injunction to enforce this Agreement. 
  

 Convergys Corporation - Confidential and Proprietary 
  

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 14. Employee understands and acknowledges that the Company is incorporated, has its headquarters, and
conducts substantial business and operations in the State of Ohio. Accordingly, Employee agrees that this Agreement shall be governed by the laws of the State of Ohio, without giving effect to any conflict of law provisions. Employee further
voluntarily consents and agrees that the state or federal courts located in Hamilton County, Ohio: (i) must be utilized solely and exclusively to hear any action arising out of or relating to this Agreement; and (ii) are a proper venue for
any such action and said courts can appropriately exercise personal jurisdiction over Employee for any such action. 
 15. This Agreement
supersedes and replaces any prior Non-Disclosure and Non-competition Agreement(s) (or Non-Disclosure Agreement(s)). To the extent that any portion of this Agreement is deemed unenforceable as to the application to specific facts and circumstances,
such portion may, without invalidating the remainder of the Agreement, be modified to the limited extent necessary to cure such unenforceability. Where a curing modification would be ineffective, related portions of Employee’s prior
agreement(s) (in order of recency) will be deemed substituted as to the specific facts and circumstances at issue. 
 16. This Agreement does
not obligate Company to employ Employee for any period of time. 
  

							
		 		 	EMPLOYEE	 	
				
		 		 	  
	 	
	Date:
                                        
                    	 		 	Signature	 	
				
		 		 	  
	 	
		 		 	Type or Print Name	 	

  

 Convergys Corporation - Confidential and Proprietary 
  

 5Amendment No. 8 to Receivables Purchase Agreement

 Exhibit 10.1 
 EXECUTION COPY 
 AMENDMENT NO. 8 
 Dated as of August 24, 2007 
 to 
 RECEIVABLES PURCHASE AGREEMENT 
 Dated as of
December 21, 1999 
 THIS AMENDMENT NO. 8 (this “Amendment”) dated as of August 24, 2007 is entered into among:

  

	 	(i)	AILIC RECEIVABLES CORPORATION, a Delaware corporation (“Seller”), 

  

	 	(ii)	AMERICAN INCOME LIFE INSURANCE COMPANY, an insurance company organized under the laws of Indiana (“AIL”), as the initial Servicer (the Servicer together with the
Seller, the “Seller Parties” and each a “Seller Party”), 

  

	 	(iii)	CHARIOT FUNDING LLC, a Delaware limited liability company, successor by assignment to Preferred Receivables Funding Company LLC (“Chariot”),

  

	 	(iv)	certain financial institutions parties hereto as the “Financial Institutions” (and, together with Chariot, the “Purchasers”), and

  

	 	(v)	JPMORGAN CHASE BANK, NATIONAL ASSOCIATION, SUCCESSOR BY MERGER TO BANK ONE, NA (Chicago, Illinois), as agent for the Purchasers (the “Agent”).

 PRELIMINARY STATEMENTS 
 A. Reference is made to that certain Receivables Purchase Agreement dated as of December 21, 1999 as amended and restated as of March 31, 2000 (as the same may have been further amended, restated, supplemented or otherwise
modified since such date, the “Receivables Purchase Agreement”) among the Seller, AIL, Chariot, certain financial institutions and the Agent. Unless defined elsewhere herein, capitalized terms used in this Agreement shall have the
meanings assigned to such terms in the Receivables Purchase Agreement. 
 B. The parties thereto have agreed to amend the Receivables
Purchase Agreement on the terms and conditions set forth herein. 

 NOW, THEREFORE, in consideration of the premises set forth above and other good and valuable
consideration, the receipt and sufficiency of which are hereby acknowledged, the Seller Parties, Chariot, the Financial Institutions and the Agent hereby agree as follows: 
 SECTION 1. Amendments to the Receivables Purchase Agreement. The Receivables Purchase Agreement is, effective the date hereof and subject to the
satisfaction of the conditions precedent set forth in Section 2 hereof, hereby amended to 
 1.1 Delete in their entirety the definition
of “Liquidity Termination Date” set forth in Exhibit I thereof and to substitute the following new definitions therefor: 
 “Liquidity Termination Date” means August 22, 2008. 
 SECTION 2. Conditions Precedent. This Amendment
shall become effective and be deemed effective as of the date hereof upon receipt by the Agent of 
 (i) counterparts of this
Amendment executed by each of the Seller Parties, the Purchasers and the Agent; and 
 (ii) a reaffirmation of guaranty
executed by Torchmark, substantially in the form of Exhibit A hereto; 
 SECTION 3. Covenants, Representations and Warranties of the
Seller Parties. 
 3.l Upon the effectiveness of this Amendment, each of the Seller Parties hereby reaffirms all covenants,
representations and warranties made by it in the Receivables Purchase Agreement and agrees that all such covenants, representations and warranties shall be deemed to have been re-made as of the effective date of this Amendment. 
 3.2 Each of the Seller Parties hereby represents and warrants to the Purchasers and the Agent that: (a) this Amendment has been duly authorized by
proper corporate proceedings of each Seller Party and constitutes the legal, valid and binding obligation of such Person, enforceable against it in accordance with its terms, and (b) after giving effect to the amendment contained herein, no
Amortization Event or Potential Amortization Event exists or will result from the execution of this Amendment. 
 SECTION 4. Reference to
and Effect on the Receivables Purchase Agreement. 
 4.l Upon the effectiveness of this Amendment, each reference in the Receivables
Purchase Agreement to “this Agreement”, “hereunder”, “hereof”, “herein” or words of like import shall mean and be a reference to the Receivables Purchase Agreement, as amended hereby, and each reference to the
Receivables Purchase 

 
Agreement in any and all other documents, instruments, agreements, notes, certificates and other writings of every kind and nature shall mean and be a
reference to the Receivables Purchase Agreement as amended hereby. 
 4.2 Except as specifically amended above, the Receivables Purchase
Agreement and all other documents, instruments and agreements executed and/or delivered in connection therewith shall remain in full force and effect and are hereby ratified and confirmed. 
 4.3 The execution, delivery and effectiveness of this Amendment shall not operate as a waiver of any right, power or remedy of any Purchaser or the Agent
under the Receivables Purchase Agreement or any other document, instrument or agreement executed in connection therewith, nor constitute a waiver of any provision contained therein, except as specifically set forth herein. 
 4.4 Each party hereto agrees and acknowledges that this Amendment constitutes a “Transaction Document” under and as defined in the Receivables
Purchase Agreement. 
 SECTION 5. GOVERNING LAW. THIS AMENDMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE INTERNAL
LAWS (AND NOT THE LAW OF CONFLICTS) OF THE STATE OF ILLINOIS. 
 SECTION 6. Execution in Counterparts. This Amendment may be executed
in any number of counterparts and by different parties hereto in separate counterparts, each of which when so executed and delivered shall be deemed to be an original and all of which taken together shall constitute but one and the same instrument.
Delivery of an executed counterpart of this Amendment by facsimile shall be deemed as effective as delivery of an originally executed counterpart. Any party delivering an executed counterpart of this Amendment by facsimile will also deliver an
original executed counterpart, but the failure of any party to so deliver an original executed counterpart of this Amendment will not affect the validity or effectiveness of this Amendment. 
 SECTION 7. Successors and Assigns. This Amendment shall be binding upon each of the Seller Parties, the Purchasers and the Agent and their
respective successors and assigns, and shall inure to the benefit of each of the Seller Parties, the Purchasers and the Agent. 
 SECTION 8.
Headings. Section headings in this Amendment are included herein for convenience of reference only and shall not constitute a part of this Amendment for any other purpose. 
 [REMAINDER OF PAGE INTENTIONALLY LEFT BLANK] 

 IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be executed by their respective
officers thereunto duly authorized as of the date first above written. 
  

			
	AILIC RECEIVABLES CORPORATION
		
	By:	 	 /s/ Danny H. Almond

	Name:	 	Danny H. Almond
	Title:	 	President and Chief Financial Officer
		
	Address:	 	3700 South Stonebridge Dr.
		 	McKinney, Texas 75070
		 	FAX: (972) 569-3282
		
	Attention:	 	Danny H. Almond
	
	 AMERICAN INCOME LIFE INSURANCE
 COMPANY, as
Servicer

		
	By:	 	 /s/ Danny H. Almond

	Name:	 	Danny H. Almond
	Title:	 	Executive Vice President, Chief
		 	Financial Officer, Treasurer and
		 	Assistant Secretary
		
	Address:	 	1200 Wooded Acres
		 	Waco, Texas 76710
		 	FAX: (205) 325-4157
		
	Attention:	 	Danny H. Almond

 Amendment No. 8 
 dated as of August 24, 2007 
 to Receivables Purchase Agreement 

dated as of December 21, 1999 

			
	CHARIOT FUNDING LLC
		
	By:	 	 JPMorgan Chase Bank, N.A., its
 attorney-in-fact

		
	By:	 	 /s/ Julie C. Kraft

	Name:	 	Julie C. Kraft
	Title:	 	Vice President
		
	Address:	 	c/o JPMorgan Chase Bank, N.A., as Agent
		 	Asset Backed Securities
		 	Suite IL1-0597
		 	10 South Dearborn Street
		 	Chicago, Illinois 60670-0019
		
	Fax:	 	(312) 732-1844
	
	 JPMORGAN CHASE BANK, NATIONAL
 ASSOCIATION,
as a Financial Institution
 and as Agent

		
	By:	 	 /s/ Julie C. Kraft

	Name:	 	Julie C. Kraft
	Title:	 	Vice President
		
	Address:	 	JPMorgan Chase Bank, N.A.
		 	Asset Backed Securities
		 	Suite IL1-0597
		 	10 South Dearborn Street
		 	Chicago, Illinois 60670-0019
		
	Fax:	 	(312) 732-4487

 Amendment No. 8 
 dated as of August 24, 2007 
 to Receivables Purchase Agreement 

dated as of December 21, 1999 

 Exhibit A 
 to 
 Amendment No. 8 
 Dated as of August 24, 2007 
 REAFFIRMATION OF PERFORMANCE GUARANTY 
 The undersigned, TORCHMARK CORPORATION (“Torchmark”), hereby: 
 (a) acknowledges, and consents to, the execution of that certain Amendment No. 8 dated as of August 24, 2007 to the Receivables Purchase Agreement dated as of December 21, 1999 (as amended, restated,
supplemented or otherwise modified from time to time, the “Receivables Purchase Agreement”) among AILIC RECEIVABLES CORPORATION (“Seller”), AMERICAN INCOME LIFE INSURANCE COMPANY (“AIL”), as the initial Servicer,
CHARIOT FUNDING LLC, SUCCESSOR BY ASSIGNMENT TO PREFERRED RECEIVABLES FUNDING COMPANY LLC (“Chariot”), the financial institutions party thereto as “Financial Institutions” and JPMORGAN CHASE BANK, N.A., SUCCESSOR BY MERGER TO
BANK ONE, NA (with headquarters in Chicago, Illinois), as “Agent”; 
 (b) reaffirms all of its obligations under that certain
Performance Guaranty (the “Performance Guaranty”) dated as of December 21, 1999 and amended and restated as of March 31, 2000 made by Torchmark in favor of the Agent; and 
 (c) acknowledges and agrees that such Performance Guaranty remains in full force and effect (including, without limitation, with respect to the
“Guaranteed Obligations” and “Obligations” (each as defined in the Performance Guaranty) after giving effect to the Amendment Documents), and such Performance Guaranty is hereby ratified and confirmed. 
 Dated: August 24, 2007 
  

			
	TORCHMARK CORPORATION
		
	By	 	 /s/ Carol A. McCoy

	Name:	 	Carol A. McCoy
	Title:	 	Vice President, Associate Counsel and Secretary

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