Document:

<PAGE>
                                                                    Exhibit 10.7

CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

MASTER SERVICES AGREEMENT

This MASTER SERVICES AGREEMENT (the "Agreement") is entered into effective
January 2, 2003 (the "Effective Date"), by and between the following Parties:

<TABLE>
<S>                                               <C>
PeopleSupport, Inc.                               EarthLink, Inc.
1100 Glendon Avenue, Suite 1250                   1375 Peachtree Street, Level A
Los Angeles, CA 90024                             Atlanta, GA 30909
Attention: Lance E. Rosenzweig, Chairman & CEO    Attention: Donald Berryman, Executive Vice
Telephone Number: 310-824-6022                    President
Fax Number: 310-824-6364                          Telephone Number: 404-748-6294
                                                  Fax Number: 404-892-7616
Hereinafter referred to as "PeopleSupport"
                                                  Hereinafter referred to as "Client"
</TABLE>

The Parties agree as follows:

1.    SERVICES

A.    DESCRIPTION. PeopleSupport will provide to Client the services set forth
      herein and in Exhibit A attached hereto ("Services") out of one or more of
      its contact centers. If and as specified in the Statement of Work ("SOW")
      attached hereto as Exhibit A, the Services will include the provision of
      equipment, software, telecommunication lines and other facilities,
      training and human support specified in the SOW. In order to detail,
      measure and evaluate benchmarks and obligations of the Parties under this
      Agreement, the Parties shall mutually establish commercially reasonable
      objectives of performance ("Performance Objectives"), attached or to be
      attached to the applicable SOW. In support of the Services, Client will
      provide the items specified as its responsibilities herein and in the SOW.

B.    ADDITIONAL SOWS AND CHANGE ORDERS. The Parties may mutually agree on
      additional SOWs, which will reference the terms and conditions of this
      Agreement and will become effective upon mutual execution thereof. During
      the performance of the Services, Client may request in writing, and
      PeopleSupport may agree, to make material changes in this Agreement, or in
      the Services, and/or to add services that are not described in a SOW. In
      addition, changes to the Services may be necessary due to changes in the
      Client's volume, pattern, or types of its services and/or products, and/or
      changes to the Client Provided Technology (defined in Section 4D). Such
      additional or materially changed services ("Additional Services") will be
      subject to a written, mutually agreed-upon change order to an SOW ("Change
      Order"). Upon the mutual execution of any such Change Order, the Services
      will be deemed to include such Additional Services. Unless and until the
      Parties mutually execute such Change Order, only the terms of this
      Agreement and the applicable SOW will apply.

2.    TERM AND TERMINATION

A. TERM AND TERMINATION. The initial term of this Agreement (the "Term") will
commence on the Effective Date and will extend for one year from the Effective
Date. The Agreement, including Exhibit A, will automatically renew for
successive one (1) year terms unless either Party provides written notice of its
intent not to renew at least ninety (90) days before the expiration of the
initial Term or any subsequent renewal Term, or unless terminated earlier as
otherwise provided herein or the applicable SOW. Either Party may terminate this
Agreement at any time, with or without cause, upon *** days written notice to
the other Party during the first *** days after the Effective Date of this
Agreement and upon *** days written notice to the other Party thereafter;
provided however, that if this Agreement is terminated pursuant to this
provision for any reason other than an uncured PeopleSupport Event of Default,
then Client shall pay to PeopleSupport an early termination charge ***

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

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AND EARTHLINK, INC.
CONFIDENTIAL
<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

*** In no event shall the sum of a) and b) exceed a sum equal to *** per hour
per employee performing Services at the time notice is given for a period of
***. To the extent Client is required to pay for an employee's Services as part
of the early termination charge hereunder, then such employee will continue to
provide Service ***. The term of additional SOW(s) will be as set forth in such
SOW(s), provided that no SOW shall extend beyond the Term of this Agreement.

B.    EFFECT OF TERMINATION. Except as otherwise provided herein, in the event
      of any uncured Event of Default, as defined below in Section 8, the
      non-defaulting Party may, without waiving any other rights or remedies,
      terminate the affected SOW and/or this Agreement with no obligations
      (financial or otherwise) beyond the termination date. If the
      non-defaulting Party chooses to terminate only the affected SOW, then
      Sections 2(B)-(D) and 3(A) will only apply to the affected SOW.

C.    MINIMUM PAYMENTS. In the event that PeopleSupport terminates one or more
      SOWs due to Client's uncured Event of Default, as defined in Section 8,
      Client will not be relieved of its obligation to pay PeopleSupport the
      Minimum Monthly Fee payments or any other undisputed amounts due through
      the date PeopleSupport terminates this Agreement and/or the applicable
      SOW(s). At the expiration or termination of this Agreement, PeopleSupport
      shall promptly refund to Client any unearned Minimum Monthly Fee credits
      due as of the date of such expiration or termination; provided that
      PeopleSupport may first apply any such credits against outstanding and
      undisputed amounts, if any, owed by Client.

D.    SURVIVAL. Upon the expiration or termination of this Agreement or any SOW,
      all rights and obligations of the Parties under this Agreement or the
      affected SOW shall terminate, except the rights and obligations under
      Sections 6, 7, 9, 10, 11(B) and 11(E)-(O) herein shall survive the
      expiration or termination of this Agreement or the affected SOW. Upon any
      expiration or termination of this Agreement, Client shall (i) pay any
      outstanding earned amounts, subject to any applicable offset, and (ii)
      return any PeopleSupport Marks and other PeopleSupport material.
      PeopleSupport shall (A) refund any unearned Minimum Monthly Fees or any
      other unearned amounts paid by Client, (B) complete all Services due as of
      the termination date and (C) return any Client Provided Technology, Client
      Marks, Customer Information (as defined in Section 6(D)) or other Client
      materials. Upon any termination of an SOW and the continuation of the
      Agreement and/or any other SOW, Client shall pay any outstanding earned
      amounts only on the affected SOW, subject to any applicable offset, and
      PeopleSupport shall (1) refund any unearned Minimum Monthly Fees or any
      other unearned amounts paid by Client related to the affected SOW, (2)
      complete all Services due under the affected SOW as of the termination
      date and (3) return any Client Provided Technology, Client Marks, Customer
      Information (as defined in Section 6(D)) or other Client materials related
      to the affected SOW.

3.    PRICING AND PAYMENT

A.    PRICES AND INVOICING. Client agrees to pay PeopleSupport for the Services
      according to the prices set forth in the SOW attached hereto as Exhibit A.
      Client agrees to pre-pay to PeopleSupport the Minimum Monthly Fee, as
      specified in the SOW, on or before the first day of each calendar month
      ("Minimum Monthly Fee"), notwithstanding the volume of Services actually
      provided in a month. The Minimum Monthly Fee is not subject to any
      discounts. If the first or last month of the Term is a partial month, the
      Minimum Monthly Fee for such month may be prorated based on a thirty (30)
      day month. At the end of each calendar month, PeopleSupport will invoice
      Client for Services actually rendered in such month, reflecting a credit
      for the Minimum Monthly Fee pre-payment. In the event Client credits
      exceed the amount owed in any month during the Term, PeopleSupport shall
      apply these credits to the amount owed the following month. At the
      expiration or termination of this Agreement, PeopleSupport shall promptly
      refund to Client any Client credits due as of the date of such expiration
      or termination. All amounts payable, as set forth on each invoice, will be
      itemized by the applicable Service. Payments are due within thirty (30)
      days following receipt of invoice. PeopleSupport and Client agree to
      review and revise in good faith the pricing set forth in this Agreement no
      later than three (3) months from the Effective Date. In the event any
      amounts remain unpaid within forty-five days from the invoice date, any
      unpaid and undisputed amounts will accrue late charges at the lesser of
      the rate of one and one half percent (1.5%) per month or the highest rate
      allowed under New York law.

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

                                       2

PEOPLESUPPORT, INC.
AND EARTHLINK, INC.
CONFIDENTIAL
<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

B.    REIMBURSEMENT FOR REASONABLE EXPENSES. Subject to Client's prior written
      approval, Client will reimburse PeopleSupport for: a) all reasonable
      travel and related living expenses incurred by PeopleSupport related to
      the Services; b) if and as specified in Exhibit A, any telecommunications,
      installation, maintenance and recurring charges for equipment and
      facilities acquired for the provision of the Services to Client,
      reasonably incurred in conjunction with the Services, and c) any other
      reasonable expenses or charges authorized in writing by Client.

C.    ELECTRONIC INVOICING AND WIRE TRANSFER PAYMENT. Client acknowledges that
      invoices from PeopleSupport will be sent electronically to Client, and
      Client agrees to make all owed and undisputed payments to PeopleSupport
      via wire transfer. Payments of amounts due will be wired via the U.S.
      Federal Reserve System to:

         Comerica Bank - California
         11512 El Camino Real
         San Diego, California 92130
         Routing #: ***

         Client will include the following information:
         Beneficiary: PeopleSupport, Inc.
         Beneficiary Account Number: ***
         Special Instructions: EarthLink

D.    RIGHT TO OFFSET. Client may exercise a right of offset in the event of
      PeopleSupport's non-performance, breach of this Agreement or any SOW or
      failure to meet its Performance Objectives as set forth under this
      Agreement and/or the applicable SOW. In such event, Client shall have the
      right to set off any amounts that Client then owes or payment due to
      PeopleSupport, including, without limitation, any amounts subject to an
      indemnifiable claim that complies with the provisions of Section 10(b)
      with respect to such indemnifiable claim, against any payment due to
      PeopleSupport hereunder.

E.    TAXES. Each Party will be solely responsible for, and will pay, any use,
      excise, sales or privilege taxes, duties, value added taxes, fees,
      assessments or similar liabilities however denominated (collectively,
      "Taxes") which may now or hereafter be levied on the Services, software,
      equipment, materials or other property (tangible or intangible) provided
      under this Agreement, chargeable to or against it by any applicable
      government authority; provided that Client shall be solely responsible for
      Taxes arising from its use of the Services, and PeopleSupport shall be
      solely responsible for Taxes arising from the Services it provides
      hereunder.

4.    CLIENT OBLIGATIONS FOR INFORMATION AND TECHNOLOGY

      In order for PeopleSupport to provide the Services, Client agrees to
      provide the following to PeopleSupport, as and when reasonably requested
      by PeopleSupport in advance:

A.    VOLUME, PATTERN AND HANDLING FORECASTS. Client will provide volume,
      pattern and handling time forecasts for each touchpoint or channel of
      communication, such as voice or other media, specified in the applicable
      SOW. Other than the payment of applicable Minimum Monthly Fees or such
      other assured amounts as may be set forth in the applicable SOW, Client
      shall have no liability whatsoever to PeopleSupport if any of these
      forecasts prove to be inaccurate.

B.    FORECASTS FOR SPECIAL PROMOTIONS AND ADVERTISING. Client will provide
      notice of and forecasts related to all media promotions (including, but
      not limited to, radio, television, direct mail, Internet and other media)
      within a reasonable amount of time as set forth in the applicable SOW or
      no fewer than five weeks if not set forth in the applicable SOW, before
      the start of the promotion, so that PeopleSupport can make appropriate
      staffing or other adjustments and so that the Parties may agree on
      appropriate Change Order(s), if necessary.

C.    PRODUCT LITERATURE AND RELATED MATERIALS. Client will provide all
      information, sales and product literature (including updates and/or
      modifications), and if applicable, samples and any other materials related
      to Client's services and/or products, which are necessary for
      PeopleSupport to provide the Services. PeopleSupport may copy all such
      information, sales and product literature and other materials solely for
      purposes of providing Services. PeopleSupport acknowledges that these
      materials will be subject to the confidentiality and compliance terms set
      forth herein.

D.    CLIENT-PROVIDED TECHNOLOGY. If and as specified in Exhibit A, Client will
      provide any reasonably necessary hardware, software, telecommunication
      systems and similar materials (collectively, the "Client Provided
      Technology"), and the right to use such Client Provided Technology solely
      to perform the Services, including:

      i)    Any software and hardware specific to Client (as defined in Exhibit
            A), including legacy systems, terminal emulation and required
            applications not already part of PeopleSupport's infrastructure;

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

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CONFIDENTIAL
<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

      ii)   Maintenance for the Client Provided Technology; and

      iii)  All training materials and any additional training reasonably
            required by PeopleSupport with respect to new or revised Client
            Provided Technology.

      Client will be responsible for the installation of the Client Provided
      Technology and for the maintenance and repair of, and any changes, updates
      and upgrades to the Client Provided Technology. Client agrees to provide
      to PeopleSupport copies of any licenses or other legal requirements
      applicable to the Client Provided Technology, and PeopleSupport agrees to
      comply with such licenses and other legal requirements. In the event it
      becomes necessary for Client to provide any additional Client Provided
      Technology, including increasing the scope of use of any licensed
      software, Client will obtain and provide to PeopleSupport such additional
      Client Provided Technology.

E.    INFORMATION NECESSARY FOR THE PERFORMANCE OF SERVICES. Each Party will
      respond promptly to all reasonable requests from the other Party for
      information necessary to perform its obligations under this Agreement,
      including any relevant new data and regular updates of changes to data
      previously provided. PeopleSupport shall be entitled to rely upon written
      information or instructions received from Client, including those sent
      electronically via email, and shall have no liability nor be responsible
      for any inaccuracies directly arising from such information or
      instructions.

5.    JOINT OBLIGATIONS OF THE PARTIES

A.    CONTACT PERSON. Each Party will designate a single point of contact with
      the authority to discuss and resolve day-to-day issues and the relations
      between the Parties relating to the Services, such as the provision of
      information, reports, and the Client Provided Technology. Such contact
      person may be changed upon written notice to the other Party.

B.    COMPLIANCE WITH LAW AND AGREEMENTS. Each of the Parties will perform its
      obligations, and not hinder the other Party's performance of its
      obligations, under this Agreement in compliance with all applicable laws,
      ordinances and regulations, and will obtain and maintain in full force and
      effect, any permits, licenses, consents, approvals and authorizations
      necessary for the performance of its obligations hereunder.

C.    FURTHER DOCUMENTS AND COOPERATION. Each Party will execute such other
      documents, and provide such cooperation as the other Party reasonably
      requests, in order to give full effect to the provisions related to this
      Agreement, including, but not limited to, the provisions of this Agreement
      related to the ownership of rights.

D.    TIMELINESS OF COMPLIANCE. Any material deadline adversely and directly
      affected by a Party's delay in the performance of its obligations will
      extend the time for performance by the other Party by an amount of time
      reasonably required to compensate for such delay, provided that the
      delaying Party first has an opportunity to cure promptly any adverse
      affect caused by its delay.

6.    OWNERSHIP AND INTELLECTUAL PROPERTY RIGHTS

A.    PRE-EXISTING AND INDEPENDENTLY DEVELOPED WORKS. Each Party will retain all
      rights in any software, software development tools, ideas, concepts,
      know-how, methodologies, technologies, algorithms, processes, development
      tools, techniques or any other proprietary material or information which
      are based on trade secrets or proprietary information that it owned or
      developed prior to the Effective Date, or that it acquired or developed
      after the Effective Date without use or incorporation of the intellectual
      property of the other Party.

B.    CLIENT'S OWNERSHIP RIGHTS. Client will own all Client Provided Technology,
      Client specific deliverables and Customer Information (as defined below)
      provided and/or collected pursuant to the performance of Services. During
      the Term of this Agreement and/or the applicable SOW, Client grants to
      PeopleSupport a non-exclusive license and right to use such Client
      Provided Technology and Customer Information, solely for purposes of the
      performance of Services. PeopleSupport will deliver such Client-owned
      deliverables to Client at the earlier of: (i) Client's written request, or
      (ii) the end of the Term of this Agreement and/or the applicable SOW.

C.    PERMITTED USE OF MARKS. Each Party warrants and represents that it has
      full right, title and interest in and to all trade names, trademarks,
      service marks, symbols and other proprietary marks ("Marks") which it
      provides to the other Party, if any, for use related to the Services, and
      that any Marks provided by a Party will not infringe the marks of any
      third party. As necessary for the performance of the Services, the
      providing Party grants to the other Party the non-exclusive right to
      reasonably utilize the Marks in

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AND EARTHLINK, INC.
CONFIDENTIAL
<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

      connection with the obligations of the Parties hereunder, including
      internally on signs or posters (e.g., to identify Client's part of a
      facility, if applicable) and in internal PeopleSupport newsletters,
      closed-circuit television and training, so long as any Party's use of the
      other Party's Marks is pre-approved in writing by the other Party. Each
      Party agrees to use the other Party's Marks only for the agreed-upon
      purposes. Upon reasonable request, the providing Party will provide to the
      receiving Party, camera and/or video ready art, and/or digital tiff, eps
      or bitmap files of the providing Party's Marks.

D.    CUSTOMER INFORMATION. As between Client and PeopleSupport, Customer
      Information (as defined below) that PeopleSupport receives with respect to
      the terms and conditions herein is and will remain the sole and exclusive
      property of Client. "Customer Information" is all data information
      pertaining to or identifiable to a Client customer, including, without
      limitation, (i) name, address, email address, passwords, personal
      information, personal preferences; demographic data; marketing data; sales
      data; billing data; or any other identification data; (ii) any information
      that reflects use of or interactions with a Client service such as its web
      sites, search paths, any profiles created or general usage data; or (iii)
      any data otherwise submitted during the course of using a Client service,
      including its web sites. "Client Customer" is any Client customer,
      prospect or subscriber or user of any Client service, including Client's
      web sites, email services or products. This Agreement will not be
      construed in any way as granting any rights in the Customer Information to
      PeopleSupport. PeopleSupport may receive or use Customer Information
      solely for the purposes contemplated by this Agreement, and if
      PeopleSupport learns or obtains any Customer Information, PeopleSupport
      shall treat such Customer Information as proprietary and confidential to
      Client, whether or not Client intentionally disclosed such Customer
      Information to PeopleSupport. Notwithstanding any other obligations of
      PeopleSupport herein, PeopleSupport shall comply with the terms and
      provisions of Client's policies, conditions and service agreements
      including, without limitation, Client's Privacy Policy, Acceptable Use
      Policy and Internet Service Agreement as set forth at www.earthlink.net
      and attached hereto as Exhibit B, and subject to change from time to time.
      Client agrees to provide PeopleSupport with written notice of any material
      changes to these documents and to allow for appropriate training and
      compliance, if necessary.

E.    INFORMATION OF OTHER CLIENTS. Client acknowledges that PeopleSupport
      provides services to other clients and may in the course of performing
      such services receive information to which Client shall have no right
      notwithstanding any other provisions in this Agreement to the contrary,
      provided that the information was not gathered or shared in contravention
      of any provisions of this Agreement.

7.    CONFIDENTIALITY

A.

      CONFIDENTIALITY. Each Party, including such Party's employees, agrees to
      keep confidential the other Party's confidential and proprietary
      information and not use it for any purpose other than to perform its
      obligations under this Agreement. Each Party agrees that the following
      will be deemed to have been received in confidence and will be used only
      for purposes of this Agreement: (i) all information communicated to it by
      the other and identified as confidential, whether before or as of the
      Effective Date, (ii) all information identified as confidential to which
      it has access in connection with the Services, whether before or as of the
      Effective Date, and (iii) the terms of this Agreement and the Parties'
      rights and obligations hereunder. Each Party agrees to use the same means
      as it uses to protect its own confidential information, but in no event
      less than commercially reasonable means, to prevent the disclosure and to
      protect the confidentiality thereof. No such information will be disclosed
      to third parties by the recipient Party without the prior written consent
      of the disclosing Party; provided, however, that each recipient Party may
      disclose confidential information to those of the recipient Party's
      attorneys, auditors, insurers, vendors and subcontractors who have a need
      to have access to such information in connection with their engagement,
      provided that such persons and entities will be bound by non-disclosure
      obligations equivalent to those set forth herein. A violation of this
      provision will constitute an Event of Default under this Agreement and/or
      the applicable SOW.

B.    EXCEPTIONS. Notwithstanding the other provisions of this Agreement,
      neither Party will be prevented from disclosing such information (i)
      which, at the time of disclosure, was in the public domain, (ii) which was
      lawfully disclosed on a non-confidential basis by a third party who is not
      bound by a confidentiality agreement with either Party, (iii) which is
      disclosed with the Parties' prior written approval, or (iv) in response to
      valid legal process, whether issued by a court or administrative or
      regulatory body. If confidential information is required to be disclosed
      pursuant to a requirement of a legal process, the Party required to
      disclose the confidential information, to the

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CONFIDENTIAL
<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

extent possible, will provide the other Party with timely prior notice of such
requirement and will coordinate with such other Party, at such other Party's
expense, in an effort to limit the nature and scope of such required disclosure,
where appropriate. Upon the expiration or termination of this Agreement for any
reason, all such confidential information (and all copies thereof) owned by the
disclosing Party will be returned to the disclosing Party or will be destroyed.

8.    EVENTS OF DEFAULT

      Subject to any applicable notice and cure provisions, the following are
      "Events of Default" under this Agreement, and give rise to the remedies
      set forth herein:

A.    FAILURE TO PAY AMOUNTS WHEN DUE. Client's failure to pay undisputed
      amounts payable hereunder when due shall constitute an Event of Default.
      Client shall have fifteen (15) business days after receipt of written
      notice to cure any such payment default (the "Payment Cure Period").
      PeopleSupport reserves the right to cease the provision of Services if
      Client fails to cure such payment default after the end of the Payment
      Cure Period.

B.    FAILURE OF A PARTY TO PERFORM ITS MATERIAL OBLIGATIONS. A Party's failure
      to perform any material obligation under this Agreement, including any
      SOW, will constitute an Event of Default. In the event that a Party fails
      to remedy an Event of Default within thirty (30) days after receipt of
      written notice thereof, the non-defaulting Party may terminate the
      Agreement and/or the affected SOW, provided that, if such default cannot
      practicably be cured within such thirty 30-day period, then the
      non-defaulting Party may immediately terminate the Agreement and/or the
      affected SOW without penalty of any kind and may seek damages from the
      defaulting Party to cover any costs and expenses incurred as a result of
      such default.

C.    BANKRUPTCY AND SIMILAR PROCEEDINGS. The following are additional Events of
      Default, requiring no written notice or cure period:

      i)    The commencement of any involuntary proceeding in bankruptcy or
            insolvency under federal or state law or the appointment of a
            receiver or an assignee for the benefit of creditors for a
            substantial portion of a Party's assets which is not dismissed or
            terminated within sixty (60) days after its initiation; or

      ii)   The commencement of any voluntary proceeding in bankruptcy or
            insolvency under federal or state law, or the voluntary appointment
            of a receiver or an assignee for the benefit of creditors; or

      iii)  A Party ceases to do business in the normal course.

9.    LIMITED WARRANTY; DISCLAIMER; LIMITATION OF LIABILITY

A.    LIMITED WARRANTY. PeopleSupport agrees to perform the Services with a
      degree of care, skill and competence consistent with or exceeding
      customary industry standards, and in accordance with any and all
      Performance Objectives established by the Parties in any SOW. Subject to
      reasonable advance written notice to PeopleSupport, Client shall have the
      right, during normal business hours, to monitor, observe, review and
      inspect (to the extent directly related to Services) PeopleSupport's
      security program, facilities, resources, personnel performance, records,
      compliance with the terms and provisions herein and to meet with and
      interview all personnel responsible for Services in order to determine
      whether PeopleSupport has met its Performance Objectives and other
      obligations hereunder.

B.    DISCLAIMER OF OTHER WARRANTIES. EXCEPT AS EXPRESSLY STATED HEREIN,
      PEOPLESUPPORT DOES NOT MAKE, AND HEREBY DISCLAIMS, ANY AND ALL OTHER
      EXPRESS AND ANY IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,
      WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY
      WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE.
      PEOPLESUPPORT DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR
      ERROR FREE, OR COMPLETELY SECURE, DESPITE THE REASONABLE PRECAUTIONS SET
      FORTH IN THE APPLICABLE SOW.

C.    LIMITATION OF LIABILITY. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY
      SPECIAL, INDIRECT, EXEMPLARY, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL
      DAMAGES ARISING UNDER OR RELATING TO THIS AGREEMENT IN ANY WAY, INCLUDING,
      BUT NOT LIMITED TO, LOSS OF DATA, EVEN IF A PARTY HAS BEEN ADVISED, KNOWS
      OR SHOULD KNOW OF THE POSSIBILITY OF THE FOREGOING, PROVIDED THAT THIS
      LIMITATION OF LIABILITY SHALL NOT APPLY TO ANY CLAIMS OR DAMAGES RELATING
      TO EITHER PARTY'S INTENTIONAL BREACH OF THIS AGREEMENT OR TO ANY DAMAGES
      INCURRED BY A PARTY TO COVER ITS ACTUAL LOSSES

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<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

(EXCLUDING ANY SPECIAL, INDIRECT, EXEMPLARY, INCIDENTAL, PUNITIVE OR
CONSEQUENTIAL DAMAGES) AS A RESULT OF THE OTHER PARTY'S FAILURE TO PERFORM ITS
OBLIGATIONS HEREIN.

10.   INDEMNIFICATION

A.    MUTUAL INDEMNIFICATION FOR CERTAIN THIRD PARTY CLAIMS. Each Party
      ("Indemnifying Party") agrees to indemnify, defend and hold harmless the
      other Party, including its affiliates, and its and their respective
      shareholders, partners, members, directors, officers, attorneys,
      representatives, employees, and agents, and its and their successors and
      permitted assigns (collectively, "Indemnified Parties") from any and all
      third party suits and claims for losses and threatened losses, including
      any criminal, administrative, or investigative action or proceeding,
      arising from or in connection with, or based on allegations (i) arising
      out of or based on the Indemnifying Party's breach of the obligations
      under Article 5(B) (Compliance with Law); (ii) relating to the death or
      bodily injury of any person caused by the tortious conduct of the
      indemnifying Party; (iii) the damage, loss or destruction or any real or
      tangible personal property caused by the tortious conduct of the
      Indemnifying Party; or (vi) asserting the infringement of any patent,
      copyright, trademark, service mark, trade name, trade secret or similar
      proprietary rights regarding intellectual property (or license, access or
      use rights therein) provided by the Indemnifying Party to the Indemnified
      Party under this Agreement and/or the affected SOW.

B.    INDEMNIFICATION PROCEDURE. Each Party's obligation to indemnify the other
      Party pursuant to this provision will apply only to the extent that the
      Party seeking indemnification: (i) promptly after receipt of notice of the
      commencement or threatened commencement of any civil, criminal,
      administrative, or investigative action or proceeding involving a claim in
      respect of which any of the Indemnified Parties will seek indemnification,
      notifies the Indemnifying Party of such claim in writing; (ii) allows the
      Indemnifying Party to control, and fully cooperates with the Indemnifying
      Party in the defense of, any such claim; and (iii) does not enter into any
      settlement or compromise in respect of such claim without the Indemnifying
      Party's prior written consent, such consent not to be unreasonably
      withheld or delayed. Failure to so notify the Indemnifying Party of a
      claim will not relieve the Indemnifying Party of its obligations under
      this Agreement except to the extent that it can demonstrate that it was
      prejudiced by such failure.

11.   ADDITIONAL PROVISIONS

A.    INSURANCE. Prior to the commencement of Services to be performed hereunder
      and throughout the Term of this Agreement and any SOW, each of the Parties
      will procure and maintain commercially reasonable policies of liability
      and errors and omissions insurance, in such forms as are appropriate based
      on the nature of the Services and the respective obligations of the
      Parties. During the Term of this Agreement, each Party will maintain, at
      its sole expense, all appropriate insurance for its employees, including,
      required worker's compensation, disability, and unemployment insurance.

B.    NON-SOLICITATION OF EMPLOYEES. During the Term of this Agreement and for a
      period of twelve (12) months after the date of termination of this
      Agreement, neither Party will knowingly, directly or indirectly, solicit
      any of the other Party's employees who have worked in the provision of any
      of the Services unless mutually agreed upon in writing by the Parties. The
      use of general advertisements that do not target certain employees or
      groups will not be construed to violate this provision.

C.    RELATIONSHIP BETWEEN THE PARTIES. PeopleSupport is engaged hereunder
      solely in the capacity as an independent contractor. The Parties to this
      Agreement are independent Parties and nothing herein will be construed as
      creating an employment relationship between the Parties. Neither Party is
      an agent, representative, joint venturer nor partner of the other Party
      and neither Party will have any right, power or authority to enter into
      any agreement for or on behalf of, or incur any obligation or liability,
      or to otherwise bind, the other Party. The Agreement will not be
      interpreted or construed to create an association, agency, joint venture
      or partnership between the Parties or to impose any liability attributable
      to such a relationship upon either Party. At no time shall PeopleSupport
      represent to any third party, for any reason whatsoever, that the scope of
      its agency extends beyond the scope of this Agreement. Persons employed by
      a Party will be under the sole and exclusive direction and control of such
      Party and will not be considered employees of the other Party for any
      purpose.

D.    FORCE MAJEURE AND OTHER DELAYS. For purposes of this Agreement, "Force
      Majeure" will mean a cause outside of a Party's reasonable control
      including, without limitation, acts of God, acts of war, revolution,
      riots, civil commotion, acts of a public enemy, terrorism, embargo, acts
      of government in its sovereign capacity, work stoppages, strikes,
      lockouts, labor disputes, fire, earthquakes, floods or

                                       7
PEOPLESUPPORT, INC.
AND EARTHLINK, INC.
CONFIDENTIAL
<PAGE>
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BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

other natural disasters. To the extent that a Party is unable to fulfill, in
whole or part, its obligations hereunder, where such inability arises by reason
of an event of Force Majeure, or in the event a Party is unable to perform its
obligations due to the failure of the other Party to perform its obligations,
such Party will be temporarily excused from fulfilling such obligations under
the Agreement and/or the applicable SOW until the earlier of (i) fourteen (14)
days from the inception of the Force Majeure event, (ii) the abatement of such
Force Majeure event or (iii) the other Party performs those obligations
necessary for performance by the Party which is unable to perform.

E.    GOVERNING LAW. This Agreement will be deemed accepted by PeopleSupport in,
      and governed by and construed in accordance with, the laws of the State of
      *** without giving effect to its conflicts of law provisions.

F.    ARBITRATION. Any disputes or claims arising out of or from this Agreement
      shall be finally settled by binding arbitration in ***, in accordance with
      the then-current rules and procedures of the American Arbitration
      Association. The arbitration shall be adjudicated by one (1) arbitrator
      mutually designated by the Parties or appointed by the American
      Arbitration Association if the parties fail to so designate an arbitrator.
      Judgment on the award rendered by the arbitrator may be entered in any
      court of competent jurisdiction. The Parties agree that, any provision of
      applicable law notwithstanding, they will not request, and the arbitrator
      shall have no authority to award punitive or exemplary damages against any
      Party. Without limiting the generality of this Section, any Party may seek
      temporary or preliminary injunctive relief in a court of competent
      jurisdiction, but any permanent injunctive relief shall be resolved by
      arbitration according to this Section. The arbitrator shall have the
      authority to issue injunctive relief, including a permanent or final
      injunction, and such orders may be confirmed as enforceable judgments in a
      court of competent jurisdiction.

G.    WAIVERS. Failure to enforce compliance with any term or condition of this
      Agreement will not constitute a waiver of such term or condition of this
      Agreement or the right to subsequently enforce such term or condition in
      the future.

H.    SEVERABILITY. In the event that any provision of this Agreement is held or
      construed to be invalid by any arbitrator or court having jurisdiction
      over disputes related to this Agreement, such provision will, if
      reasonable to do so, be restated to reflect as nearly as possible the
      original intentions of the Parties in accordance with applicable law or,
      if not reasonable to do so, be deemed to be excluded from this Agreement.
      In any event, all other provisions of this Agreement will remain in full
      force and effect

I.    ASSIGNMENT. PeopleSupport may not assign its rights or obligations under
      this Agreement without the prior written consent of Client. Client may
      assign its rights and obligations herein, provided the assignee agrees to
      perform Client's obligations hereunder in writing. Notwithstanding
      anything in this section to the contrary, either Party may assign or
      transfer this Agreement in connection with a merger or sale of all or
      substantially all of the assets of such Party.

J.    NOTICES. Except as specifically provided elsewhere in this Agreement, all
      notices required or permitted to be given by one Party to the other under
      this Agreement will be in writing and will be sufficient if made by: (i)
      personal delivery; (ii) a commercial or overnight delivery service with
      proof of delivery; (iii) registered or certified mail, postage prepaid,
      return receipt requested, to the Parties at the respective addresses set
      forth below or (iv) by facsimile transmission ("Fax") to the Parties at
      the respective addresses set forth herein, or to such other person or
      address as the Party to receive the notice has designated by notice to the
      other Party. Notices shall be deemed given upon receipt or refusal of
      delivery; or if sent by Fax, the date on which the Fax was sent, provided
      an original is received by the addressee by any commercial delivery
      service within two (2) business days of the Fax. All notices shall be sent
      to the Parties' addresses and representatives as stated on the first page
      of this Agreement, and if to PeopleSupport, a copy shall be sent to Peter
      Phan at the same address on the first page hereof or if sent by Fax, a
      copy shall be sent to Fax number: (310) 824-6355. If notice is sent to
      Client, a copy shall be sent to its Legal Department at the same address
      on the first page hereof or if sent by Fax, a copy shall be sent to the
      Legal Department Fax number: (404) 287-4905.

K.    REQUIRED FILINGS AND PUBLICITY. Neither Party will use publicly the other
      Party's name or refer to the other Party in any way in or with the media,
      including, but not limited to, in advertising, without the other Party's
      prior written consent; provided, however, that either Party may make
      disclosures or filings required to comply with applicable laws, including
      filings with

   ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

                                       8
PEOPLESUPPORT, INC.
AND EARTHLINK, INC.
CONFIDENTIAL
<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

regulatory agencies, such as the United States Securities and Exchange
Commission, or disclosures or filings required to comply with the rules of a
national securities exchange or automated quotations systems such as the
National Association of Securities Dealer's Automated Quotations (NASDAQ).

L.    PRESS RELEASE. Neither Party shall issue a press release related to this
      Agreement without obtaining the prior written approval of the other Party.

M.    ENTIRE AGREEMENT AND INTEGRATION. This Agreement, and the Exhibits and
      Attachments hereto constitute the entire agreement between the Parties
      with respect to the subject matter of this Agreement and supersede all
      prior agreements, discussions, proposals, representations or warranties,
      whether written or oral on this subject matter, including, but not limited
      to, the Letter of Intent dated as of August 30, 2002, the Amendment to the
      Letter of Intent dated as of October 18, 2002 and the Mutual
      Non-Disclosure Agreement dated as of August 22, 2002. This Agreement,
      including any SOWs, may not be modified except in writing signed by a duly
      authorized representative of the Parties. References to "this Agreement"
      shall be construed to include applicable SOWs, whether attached hereto as
      Exhibit A, or subsequently agreed upon by the Parties and referencing this
      Agreement.

N.    ATTORNEYS' FEES. The prevailing Party in any dispute arising under this
      Agreement will be entitled to recover from the non-prevailing Party all
      reasonable attorneys' fees and other reasonable expenses associated with
      the resolution of the dispute.

O.    INJUNCTIVE RELIEF. The Parties hereby agree and acknowledge that breach of
      this Agreement by one Party may cause irreparable harm to the other Party
      not adequately compensable by monetary damages and consent to a finding of
      irreparable harm and injunctive relief. In addition to other relief, it is
      agreed that temporary and permanent injunctive relief shall be available
      to the Parties to prevent any actual or threatened violation of such
      provisions as provided by law.

P.    COUNTERPARTS. This Agreement may be signed in multiple counterparts, each
      of which will be considered an original, and all of which will be
      considered one and the same document. This Agreement may be executed by
      facsimile signature.

ACCEPTED BY:                             ACCEPTED BY:

EarthLink, Inc. ("Client")               PeopleSupport, Inc.   ("PeopleSupport")

By: /s/                                  By: /s/
   ---------------------------              ------------------------------

Name: Donald Berryman                    Name: Lance Rosenzweig
     -------------------------                 ---------------------------

Title: EVP, Customer Support             Title: CEO
      ------------------------                 ---------------------------

Date: 1/6/03                             Date: 1/2/03
      ------------------------                 ---------------------------

                                       9
PEOPLESUPPORT, INC.
AND EARTHLINK, INC.
CONFIDENTIAL
<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

                                    EXHIBIT A

                            STATEMENT OF WORK NO. ___

                                       10

PEOPLESUPPORT, INC.
AND EARTHLINK, INC.
CONFIDENTIAL

<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
     EARTHLINK EMAIL AND VOICE SUPPORT SERVICES (TECHNICAL SUPPORT) PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

INTRODUCTION
This Statement of Work No. 1 (SOW) dated January 2, 2003 and attached as Exhibit
A to the Master Services Agreement dated January 2, 2003 describes the
outsourced contact center services to be performed by PeopleSupport for Client.
This SOW details the basis for all service and technical requirements supporting
the Services to be delivered by PeopleSupport to Client. This SOW supercedes all
prior functional and technical understandings, whether written or oral, between
PeopleSupport and Client regarding the matters addressed herein.

Client may elect in its sole discretion to contract other work to PeopleSupport
(e.g., customer service voice and email, chat services, etc.).

NATURE OF THE WORK
PeopleSupport will provide outsourced inbound email, chat and voice
communications handling for Technical Support customer inquiries. PeopleSupport
will utilize the desktop systems and applications provided by Client and will
receive and process emails, chats and voice calls routed by the Client to
PeopleSupport. Client will provide PeopleSupport with the necessary access to
its systems to deliver the services. Client and PeopleSupport will cooperate and
implement chat support as soon as practicable during the first quarter of 2003
with a pilot consisting of *** full time employees ("FTE").

CLIENT APPLICATIONS
PeopleSupport will utilize the following applications supplied by Client to
provide Services:

1.    *** is a *** server application used to *** to *** customer emails.

2.    *** is a Client server application used for contact management and case
      tracking. This application will be used by eReps to look up contact
      information and case history for a given customer and create a case if
      necessary. Client is integrating the *** application to create a case
      automatically upon receiving an email and will store each received email
      for a given customer.

3.    *** is a *** application with text-based user interface that will be
      accessed by a terminal emulation session. This application will be used by
      eReps to look up and edit a customer account and billing history.

4.    *** is a web-based application used to access all relevant knowledge and
      information aiding an eRep to respond to an email inquiry or resolve a
      technical support case. It is assumed that this application and its
      functionalities are accessible using Microsoft Internet Explorer (IE) 5.5
      or higher

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
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                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
     EARTHLINK EMAIL AND VOICE SUPPORT SERVICES (TECHNICAL SUPPORT) PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

5.    *** is an instant messaging and collaboration software program.

6.    ***

VOICE TECHNICAL SUPPORT

Hours of Operation: 7 days a week, 8:00 A.M. to 6:00 P.M. CST

Languages Supported:  English

Scope: Windows Dial-Up 800 EarthLink calls with eReps utilizing Client provided
processes for Technical Support call handling:

1.    eRep(TM) will access and query the Client provided *** system and pull up
      customer history information. If no record exists, then eRep(TM) will
      create a new record in the *** system.

2.    eRep(TM) will research the issue using processes and tools discussed
      during training.

3.    eRep(TM) will process the issue using the systems and processes discussed
      during training. ***

4.    eRep(TM) will interact with the customer to resolve the customer's
      request.

5.    If customer requests escalation, the call would be escalated to the
      PeopleSupport supervisor handling escalations.

Escalated Issues: Calls, which require skills currently not trained or deployed
at the PeopleSupport site, may be transferred to Client. PeopleSupport will
utilize the *** platform provided by Client and Client defined transfer codes to
be provided in the training materials provided by Client.

EMAIL

Hours of Operation:  24 hours / 7 days a week

Languages Supported:  English

Scope: *** email support with eReps utilizing *** systems to research customer
requests or inquiries. eReps will utilize the following process to handle
Technical Supports emails:

1.    eRep(TM) will access and query the Client-provided *** system and pull up
      incoming emails to be processed from a queue dedicated to PeopleSupport by
      Client.

2.    eRep(TM) will research the issue using processes and tools taught during
      training.

3.    eRep(TM) will process the issue using the systems and processes taught
      during training. ***

4.    eRep(TM) will respond to the customer resolving their request.

5.    As appropriate, eReps will escalate the email.

Escalated Issues: Email requests that cannot be handled by PeopleSupport due to
any training on the required skill set may be routed to Client for handling. ***
***

CHAT

Specifics of the Chat service are to be determined.

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
Confidential                         2 OF 15
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                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
     EARTHLINK EMAIL AND VOICE SUPPORT SERVICES (TECHNICAL SUPPORT) PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

FUNCTIONS TO BE SUPPORTED

PeopleSupport eRep(TM) personnel will handle inbound calls and emails from
customers requesting ***Technical support. Customer Service emails and calls as
well as chat sessions for both Technical Support and Customer Service may be
defined in a future statement of work if PeopleSupport performs satisfactorily
and Client volumes require additional outsourcing.

IMPLEMENTATION OF THE SOW
Client and PeopleSupport acknowledge the implementation of email support
commenced as of December 13, 2002. Client and PeopleSupport will work together
to implement voice support by January 13, 2003. Subject to SLAs being met,
PeopleSupport and Client will cooperate and jointly determine the time frame for
training and deploying up to a total of *** personnel in support of Client's
inbound contact handling. Additional supervisory and support personnel will also
be deployed as required to effectively manage the workload and ensure
performance relative to the Client's Service Level Agreements (SLAs).

CLIENT RESPONSIBILITIES
Client will provide communication volume forecasts to PeopleSupport, conduct
train-the-trainer sessions with PeopleSupport personnel, provide eRep(TM)
training curricula specific to Client's services and products and provide access
to the necessary systems to deliver the Services defined in this SOW.
Additionally, Client will evaluate all PeopleSupport requests for changes,
including additional training and travel requests to support this SOW, and will
approve such requests in writing if deemed reasonable, appropriate and
necessary.

*** is also *** for *** associated with inbound voice and data lines terminated
at PeopleSupport data center in Los Angeles and *** associated with outbound
voice lines originating from PeopleSupport US data centers. *** will be
responsible for ***

FORECASTING AND VOLUME ROUTING
Client will provide PeopleSupport with a *** forecast for email and voice
communication volumes. Client must receive written acknowledgement of such
forecast from its PeopleSupport Account Manager before the forecast is deemed
received by PeopleSupport, provided that the Parties hereby agree email receipt
confirmation shall

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
Confidential                         3 OF 15
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                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
     EARTHLINK EMAIL AND VOICE SUPPORT SERVICES (TECHNICAL SUPPORT) PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

suffice as written acknowledgement. For each ***, forecasts will be considered
final, or "locked-in," *** in advance of the arrival of communications (the ***
forecast becomes the "lock-in" forecast for that particular ***). In the event
the forecast is not provided to PeopleSupport *** in advance, then PeopleSupport
may rely upon and shall be deemed to have accepted *** volume forecast.
PeopleSupport will ensure that the necessary personnel and resources are
deployed to handle all communications forecasted *** in advance. The voice
forecast will detail the volume of calls to be delivered by *** with a ***.
Email forecasts will provide an *** of emails by ***.

PeopleSupport will be responsible for meeting all SLA standards if the forecast
is within a *** margin of error on the applicable interval (e.g. *** increments
for ***). With respect to each increment when the volume exceeds the forecast by
more than *** relative to that *** will be waived.

*** will not be waived due to *** in respect of email and voice. *** will not be
conducted if volume fluctuation is *** or more relative to forecast. ***
in respect of a program will not apply to performances of a customer
representative during the *** of that representative's services for that
program.

In no event shall PeopleSupport be required to *** and/or ***, which are *** or
cannot *** and/or *** be achieved during the timeframe requested (e.g.
Substantial Volume Increase, as defined below).

If Client requires an increase of more than *** in the number of contacts
supported by PeopleSupport (a "Substantial Volume Increase"), a mutually agreed
upon ramp up period will be planned:

a)    To facilitate the appropriate collection of human and technical resources
      to handle a Substantial Volume Increase, Client must provide reasonable
      notice to PeopleSupport, but in no case less than 35-day written notice
      before the start of the Substantial Volume Increase. The proposed
      Substantial Volume Increase requirements shall be reasonable under the
      circumstances and the available resources and technical infrastructure.

b)    PeopleSupport will present Client with a Change Order outlining a detailed
      capacity ramp up plan ("Ramp up Plan") for Client's approval. Client must
      approve the capacity plan and the terms of the Change Order before
      PeopleSupport commences with the Ramp Up Plan.

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
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                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
     EARTHLINK EMAIL AND VOICE SUPPORT SERVICES (TECHNICAL SUPPORT) PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

Notwithstanding the above forecasting process, if Client elects to decrease the
volume of contacts provided to PeopleSupport by more than *** obligation to ***
shall continue to be as set forth in this SOW.

Client will deliver contacts (voice and email) to PeopleSupport utilizing
dedicated data and telecommunications facilities installed at PeopleSupport's
data center in Los Angeles to support this SOW. Client shall *** associated with
the dedicated telecommunications facilities provided by ***. Initially, voice
calls will be delivered to PeopleSupport using *** via dedicated *** lines.
Client may desire to deploy a *** solution in the future. If *** is deployed,
Client will provide the hardware and software constituting one or more *** ***.
PeopleSupport is prepared to assist in the implementation of the *** through a
mutually agreed Change Order.

PEOPLESUPPORT PERSONNEL
Client will provide PeopleSupport with a skill set profile of the personnel
required to handle Client contacts. PeopleSupport will employ personnel meeting
this profile. To the extent permitted by applicable law, PeopleSupport will
conduct any necessary background checks as required by Client and Client shall
pay for all third party costs arising from such checks. PeopleSupport will
notify the Client representative of the anticipated costs and if Client does not
promptly approve such expenses, then PeopleSupport shall not be required to
conduct such checks.

Client may require the removal of any individual customer service representative
assigned by PeopleSupport to the Client account at any time for good cause, it
being the intent of the Parties that good cause means gross misconduct,
abusiveness to Client customers and being unintelligible to Client customers.
PeopleSupport will comply with the Client's request immediately unless the
Client provides written approval for an extended timeframe for removal.

TRAINING
Client will train and certify PeopleSupport instructors in a Train-the-Trainer
workshop. If travel is required to attend the workshop, Client will approve
reasonable travel expenses submitted in advance. PeopleSupport instructors will
train all e-Rep personnel on all Client services and products. Client may elect
to have training personnel onsite at PeopleSupport's facilities during new hire
training.

All training for new hire personnel to staff the project at start-up will be
paid at the rates detailed below for eRep(TM) training. Client will *** as well
as system or procedures changes as authorized and approved by Client. Client
will provide the curricula and any required training materials for new product,
service, or systems training required by Client and will conduct
Train-the-Trainer sessions for

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
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                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
     EARTHLINK EMAIL AND VOICE SUPPORT SERVICES (TECHNICAL SUPPORT) PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

PeopleSupport personnel if deemed necessary by Client. Client will not *** for
*** due to *** or for *** for existing staff. Client will *** driven by Client
growth to the extent required to meet Client forecasts. Client shall pay for
training of new hires to replace individual customer service representatives
removed at the request of Client without good cause.

PeopleSupport will submit training estimated headcount and training timelines
for Client's prior written approval. Client will not be responsible for
non-authorized personnel who have been trained by PeopleSupport but have not
been approved for addition by Client.

Other than the ***, Client does not commit to a specific headcount total and
will not approve additional headcount for training if PeopleSupport's
performance falls below the SLAs established below.

DESKTOP APPLICATIONS PROVISIONING
Client will provide limited, permissions-based access to Client systems for
authorized PeopleSupport personnel to utilize solely for contact management.
PeopleSupport is not responsible for meeting agreed upon performance objectives
and service levels for any day with respect to the affected program in which
PeopleSupport is unable to access Client provided systems, applications or
materials for an aggregate of 60 minutes or more for such program.

APPROVAL PROCESS
Client and PeopleSupport must mutually approve the following items in advance
and in writing.

CHANGE MANAGEMENT
Both parties agree that all changes to the SOW or to operational processes or
procedures shall be in the form of a written Change Order. All change orders
must be mutually approved in advance through the Change Order process prior to
implementation.

TRAINING
Client must approve any billable training other than *** in advance. Client
acknowledges that training and invoices for work approved by Client prior to the
date hereof will survive the execution of the Master Services Agreement.

TRAVEL
Client must approve any billable or reimbursable travel by PeopleSupport
personnel in advance. Client acknowledges that approved travel expenses incurred
prior to date hereof will survive the execution of the Master Services
Agreement.

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
Confidential                         6 OF 15
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                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
     EARTHLINK EMAIL AND VOICE SUPPORT SERVICES (TECHNICAL SUPPORT) PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

SECURITY

CLIENT SECURITY REQUIREMENTS

-     PeopleSupport and Client will implement a *** between the Client*** ***
      and PeopleSupport*** ***.

-     Client will provide and manage all *** on both ends of communication links
      between Client*** *** and PeopleSupport*** ***.

-     Client will provide an *** for PeopleSupport*** *** to accommodate ***
      requirement.

-     Access to the workstations running Client*** applications will be *** in
      accordance with PeopleSupport*** standard network security procedures.

-     eReps must *** from the *** application when they ***.

DEFINE/IMPLEMENT REPORTING PROCESS
Client will define all reports required to support effective performance
monitoring and measurement of PeopleSupport's work. Client anticipates that
standard PeopleSupport reports will be sufficient but requests that
PeopleSupport provide a listing of standard reports within five calendar days of
the execution of the SOW. Any customized reporting required will be completed at
*** for report development.

-     *** Support

      Client will provide all required *** reports since all applications and
      systems generating reports are being managed and maintained by Client.

      PeopleSupport's Operation Management (Supervisors and Operations Managers)
      will require access to *** reports on a daily basis to manage and monitor
      their staff performance and service levels. Client will provide sufficient
      access to generate and/or view reports on a real-time basis from the ***.

      PeopleSupport will require a *** data feed from *** system via a
      pre-approved, scheduled batch query *** which will *** to be ***.
      PeopleSupport will receive this file *** and insert it into its analytics
      data warehouse to create reports and analytical solutions for Client and
      PeopleSupport's Operation Management for maximum effectiveness in meeting
      service levels and efficiency goals.

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
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                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
     EARTHLINK EMAIL AND VOICE SUPPORT SERVICES (TECHNICAL SUPPORT) PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

-     Voice Support

      PeopleSupport will provide Client with a license for *** to access a
      secure web site containing the Intellicenter Analytics portal. Client may
      access all of its reports for its account through the Intellicenter.

      Information available on the PeopleSupport Portal will be maintained on
      the Portal for the following periods of time: *** of Daily Reports; *** of
      Weekly Reports; and *** Reports. Client will keep and store such reports
      for future reference. For a period of *** from the creation date of
      contact, PeopleSupport will keep ***.

-     Login/Set-up Turn Around Time

      Client shall promptly provide PeopleSupport with all required logins with
      respect to all necessary Client provided systems and application to enable
      timely performance of Services.

QUALITY ASSURANCE
Client will provide PeopleSupport with its templates to measure and report
contact handling quality. Client anticipates that PeopleSupport will utilize the
templates to provide Services by PeopleSupport personnel and to identify areas
for improvement and will participate in calibrations sessions as deemed
necessary to ensure consistent and accurate Services delivery. Client will
monitor PeopleSupport-handled contacts and these monitors or audits will be
utilized to calculate PeopleSupport's Quality Assurance metric. The frequency of
monitoring will initially be *** *** and will be reduced to *** upon Client
approval.

For email audits, Client will provide PeopleSupport with limited access to ***
systems solely to review PeopleSupport *** transcripts.

PROVIDE ESCALATION SUPPORT
Client's personnel and resources will be available to support escalated issues
identified by PeopleSupport in accordance with mutually agreed upon escalation
process provided by Client. Client and PeopleSupport will review and work
together to mutually agree to Escalation Support procedures no later than 10
days after the execution of this SOW.

CUSTOMER CONTACT ISSUES
The process will be determined by Client in a Change Order.

TECHNOLOGY SUPPORT FOR EARTHLINK SYSTEMS
Client and PeopleSupport will review and work together to mutually agree to ***
systems no later than *** after the execution of this SOW.

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
Confidential                         8 OF 15
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                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
     EARTHLINK EMAIL AND VOICE SUPPORT SERVICES (TECHNICAL SUPPORT) PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

PEOPLESUPPORT RESPONSIBILITIES

CAPACITY PLANNING
Based upon the *** forecast provided by Client and subject to the Forecasting
and Volume Routing provisions herein, PeopleSupport will provide sufficient
capacity to handle the locked-in forecasts that are generated *** by Client.
Client will be responsible for timely delivery of any additional voice and data
capacity required between PeopleSupport data center and Client in anticipation
of any volume increases.

VOLUME DELIVERY/ACCEPTANCE
PeopleSupport will use commercially reasonable efforts to ensure that its
systems are operational and capable of receiving Client locked-in volumes. In
the event of a systems failure at PeopleSupport or an event at PeopleSupport
that causes a sustained failure (greater than ***) of Client communications
systems or applications, *** will *** for personnel who may be idle during this
outage. *** will not be waived when PeopleSupport causes the failure, except to
the extent caused by a Force Majuere event. PeopleSupport will not be
responsible for missed SLAs as a result of failures, problems or delays
associated with Client provided communication lines, technology and
applications.

PeopleSupport will implement the *** solution into its operating environment and
will charge Client for ***). Additionally, PeopleSupport will make commercially
reasonable effort to maintain the correct operation of its site and of its
site's participation in Client's overall *** to the extent within the reasonable
control of PeopleSupport.

TRAINING DELIVERY
PeopleSupport will train its eRep(TM) personnel utilizing the curricula,
training materials, and systems provided by Client. Initial training of *** for
new hire personnel followed by *** of on-the-job incubation is required. Client
will *** for ***, but *** if such *** the training. PeopleSupport will *** to
support the SOW at ***.

DESKTOP REQUIREMENTS
PeopleSupport will provide the eRep Windows desktop hardware required to access
and deliver Client applications.

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
Confidential                         9 OF 15
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                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
     EARTHLINK EMAIL AND VOICE SUPPORT SERVICES (TECHNICAL SUPPORT) PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

APPROVAL REQUEST PROCESS
PeopleSupport may request compensation for additional training, compensation for
travel related expenses, or changes to the SOW, but such expenses or changes
must be approved in advance by Client through a mutually executed Change Order.

REPORT GENERATION
PeopleSupport will generate its standard reports and will deliver these reports
as documented in its standard report description. Additional reports as required
by Client will be developed and provided on the frequency identified by the
Client upon a mutually agreed upon Change Order.

MANAGE ESCALATION PROCESS
PeopleSupport will manage the escalation of emails and voice contacts to ensure
that internally escalated contacts are not counted as multiple communications
and that escalations to the Client organization are driven by an inability to
handle the request due to a lack of PeopleSupport skill or processes not
supported by PeopleSupport. PeopleSupport may not route contacts to the Client
to eliminate volumes and improve SLA performance.

TECHNOLOGY

The following diagram illustrates the proposed *** between ***:

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
Confidential                        10 OF 15
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                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
     EARTHLINK EMAIL AND VOICE SUPPORT SERVICES (TECHNICAL SUPPORT) PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

***

*** SUPPORT
Client is providing PeopleSupport access to its *** are located in Client's ***.
Client will provide an application for PeopleSupport's *** to *** *** or *** in
the existing ***.

*** SUPPORT
PeopleSupport eReps will receive ***. Once the *** is *** to the *** system, ***
will be routed from a *** connected to *** in Los Angeles using ***. *** will be
routed from the *** at PeopleSupport to the *** using PeopleSupport's private
voice network.

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
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*** will provision and maintain *** in *** located in *** in support of ***
requirements. Client will work with PeopleSupport to plan and install additional
*** as required for the forecasted *** volumes.

***
*** will provide *** to *** located in *** and *** located in ***.

PeopleSupport and Client will both *** between the *** as well as applications
supporting the client program.

TIMELINE AND RESOURCES
PeopleSupport and Client must update the timeline and provide required resources
to meet the timeline. Client agrees to:

-     Make appropriate Client personnel available to PeopleSupport on a timely
      basis, including a single point of contact with authority to discuss and
      resolve day-to-day issues, to assist in completing deliverables and for
      coordinating additional resources and sign-off as required.

-     Client will assign a technical resource to the project to oversee the
      connectivity, application access and voice/data network integration
      projects.

SOW PERFORMANCE OBJECTIVES/SERVICE LEVEL AGREEMENTS

QUALITY ASSURANCE
PeopleSupport's Quality Assurance staff will monitor PeopleSupport personnel to
ensure that calls or emails are handled per the ***. However, performance data
relative to PeopleSupport's Performance Objectives will be generated by ***
personnel who monitor PeopleSupport handled contacts.

STANDARDS FOR CONTACT HANDLING
Email contacts should be handled within the following ***:

      -     *** of emails handled within *** of the receipt of the email in
            PeopleSupport's queue.

      -     *** of emails handled within *** of the receipt of the email in
            PeopleSupport's queue

      -     *** of emails handled within *** of the receipt of the email in
            PeopleSupport's queue

      -     *** of emails handled within *** of the receipt of the email in
            PeopleSupport's queue

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
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                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
     EARTHLINK EMAIL AND VOICE SUPPORT SERVICES (TECHNICAL SUPPORT) PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

      -     *** of emails handled within *** of the receipt of the email in
            PeopleSupport's queue

Client will conduct independent audits of ***. Assuming that the Client provided
templates and information is accurate, PeopleSupport personnel should achieve an
average of *** on all emails handled by eReps who have had at *** working on the
particular program.

Voice contacts should be handled per the following *** standards:

      -     *** of the calls answered within ***.

            -     This service level metric will be measured in *** with
                  PeopleSupport expected to achieve a target of *** within a
                  ***.

            -     *** above the range or below the range will be considered as
                  noncompliant.

            -     These standards apply if the *** of the ***.

            -     If *** of the ***, the service level will be *** in which the
                  *** was exceeded.

      -     Average Handle Time (AHT) of *** from January 2003 through September
            2003, followed by *** in October 2003, *** in November 2003, and ***
            in December 2003.

            -     Average Handle Time = ***

      -     Upon the request of PeopleSupport, the Parties may *** as may be
            reasonable in light of the ***.

PeopleSupport personnel should achieve an average score of no less than a
percentage to be determined by Client on Quality voice audits handled by eReps
who have had at least five weeks of experience working on the particular
program.

PeopleSupport and Client jointly agree to establish certain
occupancy/utilization targets as necessary within the first thirty days of the
implementation of voice call handling.

CUSTOMER SATISFACTION
Client will measure customer satisfaction on specific contacts handled by
PeopleSupport and will provide PeopleSupport with *** results. If
PeopleSupport's customer satisfaction levels fall below the Client's or other
vendor's customer satisfaction ratings by five or more percentage points, Client
will require immediate correction. If scores do not improve to the accepted
range by the next reporting period, Client reserves the right

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
Confidential                        13 OF 15
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                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
     EARTHLINK EMAIL AND VOICE SUPPORT SERVICES (TECHNICAL SUPPORT) PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

to reduce PeopleSupport volumes. Continued failure to perform will constitute a
breach of contract and will result in termination of the Master Services
Agreement and the SOW.

SOW PRICING

IMPLEMENTATION
Implementation Fee: ***

TRAINING
Training after December 18, 2002 will be billable as follows:

PeopleSupport staff orientation training                  ***
Train-the-Trainer training conducted by Client            ***
Batch eRep training                                       ***
Supervisory and QA (initial staff only)                   ***
Training of new hires required by attrition               ***
Training of Support Staff required by attrition           ***
Training of new hires driven by volume growth             ***
Post new hire training approved by Client                 ***
Training prior to December 18, 2002 will be billed at the rate quoted in ***.

VOICE
Voice support will be *** at ***. A voice *** is an *** on ***. eReps will ***
for any ***, and for any other *** while on PeopleSupport's premises.

The *** for voice support will be ***.

Client will provide sufficient volume to be handled by ***.

CHAT
Chat support will be *** at ***. A chat *** chat support system or ***. eReps
will *** of the *** system for any ***, and for any other *** while on
PeopleSupport's premises.

The *** for chat support will be ***.

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
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                                    EXHIBIT A
                             STATEMENT OF WORK NO. 1
     EARTHLINK EMAIL AND VOICE SUPPORT SERVICES (TECHNICAL SUPPORT) PROGRAM
                 BETWEEN EARTHLINK, INC. AND PEOPLESUPPORT, INC.

Client will provide sufficient volume to be handled by ***

EMAIL
Prior to April 1, 2003, email support will be charged at ***. An email *** is an
***. eReps will *** of the *** for any ***, and for any other *** while on
PeopleSupport's premises.

If the *** or the *** is *** for a *** in the *** *** on a given *** due to ***,
then the *** *** for that *** will be *** and Client will *** assigned to email
Services for the affected *** and until *** match forecasted *** for ***.

Emails *** for *** will count as ***.

The *** for email will be the *** of the *** ***.

As of April 1, 2003, email support will be charged as follows ***:

***
***
***

DEVELOPMENT/CUSTOM REPORTING
Post-implementation custom development and report generation charges must be
pre-approved by mutually agreed Change Order ***.

TECHNICAL ESCALATION PROCESS

Client will provide PeopleSupport with the *** for ***Technical Support.

  ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

EARTHLINK / PEOPLESUPPORT           SOW NO. 1                           1/2/2003
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                                    EXHIBIT B

   CLIENT'S CURRENT PRIVACY POLICY, ACCEPTABLE USE POLICY AND INTERNET SERVICE
                 AGREEMENT, SUBJECT TO CHANGE FROM TIME TO TIME

PRIVACY POLICY

Your privacy is very important to us. We want to make your experience on the
Internet as enjoyable and rewarding as possible, and we want you to use the
Internet's vast array of information, tools, and opportunities with complete
confidence.

We have created this Privacy Policy to demonstrate our firm commitment to
privacy and security. This Privacy Policy describes how EarthLink collects
information from all end users of EarthLink's Internet services (the "Services")
-- those who access some of our Services but do not have accounts ("Visitors")
as well as those who pay a monthly service fee to subscribe to the Service
("Members") -- what we do with the information we collect, and the choices
Visitors and Members have concerning the collection and use of such information.
EarthLink requests that you read this Privacy Policy carefully.

PERSONAL INFORMATION EARTHLINK COLLECTS AND HOW IT IS USED

INTRODUCTION

EarthLink collects information in different ways from Visitors and Members who
access the various parts of our Services and the network of Web sites accessible
through our Service. We use this information primarily to provide a customized
experience as you use our Services and, generally, do not share this information
with third parties. However, we may disclose personal information collected if
we have received your permission beforehand or in very special circumstances,
such as when we believe that such disclosure is required by law or other special
cases described below.

REGISTRATION

Members are asked to provide certain personal information when they sign up for
our Services including name, address, telephone number, billing information
(such as a credit card number), and the type of personal computer being used to
access the Services. The personal information collected from Members during the
registration process is used to manage each Member's account (such as for
billing purposes). This information is not shared with third parties, unless
specifically stated otherwise or in special circumstances. However, in instances
where EarthLink and a partner jointly promote the Services, EarthLink may
provide the partner certain personal information, such as the name, address, and
username of persons who subscribed to the Services as a result of the joint
promotion for the sole purpose of allowing us and the partner to assess the
results of the promotion. In this instance, personal information may not be used
by the partner for any other purpose. EarthLink may also generate nonidentifying
and aggregate profiles from personal information Members provide during
registration (such as the total number, but not the names, of Members). As
explained in more detail below, we may use this aggregated and nonidentifying
information to sell advertisements that appear on the Services.

EARTHLINK PARTNERS AND SPONSORS

Some EarthLink products and services are offered to Visitors and Members in
conjunction with a non-affiliated partner. For example, we outsource the
provision of stock quotes and operation of your stock portfolio (accessible
through your PERSONAL START PAGE) to a third-party vendor. To provide Visitors
and Members some of these products and services, the partner may need to collect
and maintain personal information. In these instances, you will be notified
before any such data is collected or transferred and may decide not to use that
particular service or feature. Additionally, many EarthLink Members have
cobranded PERSONAL START PAGES that are cosponsored by nonaffiliated partners.
EarthLink will share nonidentifying and aggregate information (except as
described above), but not personal information, with such partners in order to
administer the cobranded products or services offered.

ONLINE SHOPPING

At some Web sites, you can purchase products and services or register to receive
materials, such as a catalog or new product and service updates. In many cases,
you may be asked to provide contact information, such as your name, address,

                                       11
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email address, phone number, and credit/debit card information. If you complete
an order for someone else, such as an online gift order sent directly to a
recipient, you may be asked to provide information about the recipient, such as
the recipient's name, address, and phone number. EarthLink has no control over
the third parties' use of any personal information you provide when placing such
an order. Please exercise care when doing so.

If you order products directly from EarthLink, such as through the "EarthLink
Store," we will use the personal information you provide only to process that
order. We do not share this information with outside parties except to the
extent necessary to complete that order.

ONLINE ADVERTISEMENTS

EarthLink displays our online advertisements. We share aggregated and
nonidentifying information about our Visitors and Members collected through the
registration process as well as through online surveys and promotions with these
advertisers. Additionally, in some instances, we use this aggregated and
nonidentifying information to deliver tailored advertisements. For instance, an
advertiser tells us the audience they want to reach (for example, males between
25 and 55 years of age) and provides us an advertisement tailored to the
audience. Based upon the aggregated and nonidentifying information we have
collected, we may then display the advertisement to the intended audience.
EarthLink does not share personal information about its Visitors or Members with
these advertisers.

We use DoubleClick and other third-party advertising companies to serve ads when
you visit our Web site. These companies may use information (not including your
name, address, email address or telephone number) about your visits to this and
other Web sites in order to provide advertisements on this site and other sites
about goods and services that may be of interest to you. If you would like more
information about this practice and to know your choices about not having this
information used by these companies, please click here:
http://www.networkadvertising.org/optout_nonppii.asp

RESPONSES TO EMAIL INQUIRIES

When Visitors or Members send email inquiries to EarthLink, the return email
address is used to answer the email inquiry we receive. EarthLink does not use
the return email address for any other purpose and does not share the return
email address with any third party.

VOLUNTARY CUSTOMER SURVEYS

We may periodically conduct both business and individual customer surveys. We
encourage our customers to participate in these surveys because they provide us
with important information that helps us to improve the types of services we
offer and how we provide them to you. Your personal information and responses
will remain strictly confidential, even if the survey is conducted by a third
party. Participation in our customer surveys is voluntary.

We take the information we receive from individuals responding to our Customer
Surveys and combine (or aggregate) it with the responses of other EarthLink
customers to create broader, generic responses to the survey questions (such as
gender, age, residence, hobbies, education, employment, industry sector, or
other demographic information). We then use the aggregated information to
improve the quality of our services to you, and to develop new services and
products. This aggregated, non-personally identifying information may be shared
with third parties.

SPECIAL CASES

It is EarthLink's policy not to use or share the personal information about
Visitors of Members in ways unrelated to the ones described above without also
providing you an opportunity to opt out or otherwise prohibit such unrelated
uses. However, EarthLink may disclose personal information about Visitors or
Members, or information regarding your use of the Services or Web sites
accessible through our Services, for any reason if, in our sole discretion, we
believe that it is reasonable to do so, including: to satisfy laws, such as the
Electronic Communications Privacy Act, regulations, or governmental or legal
requests for such information; to disclose information that is necessary to
identify, contact, or bring legal action against someone who may be violating
our Acceptable Use Policy or other user policies; to operate the Services
properly; or to protect EarthLink and our Members.

                                       12
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CONFIDENTIAL
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BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

"COOKIES" AND HOW EARTHLINK USES THEM

A "cookie" is a small data file that can be placed on your hard drive when you
visit certain Web sites. EarthLink may use cookies to collect, store, and
sometimes track information for statistical purposes to improve the products and
services we provide and to manage our telecommunications networks. If you are a
Member and have created your own PERSONAL START PAGE, we will use a cookie to
save your settings and to provide customizable and personalized services. These
cookies do not enable third parties to access any of your customer information.
Additionally, be aware that if you visit non-EarthLink web sites where you are
prompted to log in or that are customizable, you may be required to accept
cookies.

Advertisers and partners may also use their own cookies. We do not control use
of these cookies and expressly disclaim responsibility for information collected
through them.

EARTHLINK'S COMMITMENT TO CHILDREN'S PRIVACY

Protecting children's privacy is especially important to us. It is our policy to
comply with the Children's Online Privacy Protection Act of 1998 and all other
applicable laws.

We have Web pages designed especially for our younger users. While we make every
effort to ensure that these Web sites are fun and age-appropriate for our
younger audience, we believe that there is no substitute for proper parental
supervision. For further information about tips, tools, age-appropriate or
kid-friendly Web sites and how to report online trouble, please visit
www.getnetwise.org.

Finally, EarthLink recommends that children ask a parent for permission before
sending personal information to EarthLink, or to anyone else online.

PUBLIC FORUMS

Please remember that any information you may disclose in our Member Directory,
or other public areas of our Web sites or the Internet, becomes public
information. You should exercise caution when deciding to disclose personal
information in these public areas.

EARTHLINK'S COMMITMENT TO DATA SECURITY

Services and Web sites we sponsor have security measures in place to protect the
loss, misuse, and alteration of the information under our control. While we make
every effort to ensure the integrity and security of our network and systems, we
cannot guarantee that our security measures will prevent third-party "hackers"
from illegally obtaining this information.

HOW TO ACCESS OR MODIFY YOUR INFORMATION

EarthLink offers Members the opportunity to access or modify information
provided during registration. To access or modify such information, visit
http://help.earthlink.net/billing or contact our Customer Service Department at
800.890.6356.

WHERE TO DIRECT QUESTIONS ABOUT EARTHLINK'S PRIVACY POLICY

If you have any questions about this Privacy Policy or the practices described
herein, you may contact:

Customer Service
EarthLink, Inc.
1375 Peachtree Street, N.W.
Level A
Atlanta, Georgia 30309
service@mindspring.net, or
privacypolicy@corp.earthlink.net

REVISIONS TO THIS POLICY

EarthLink reserves the right to revise, amend, or modify this policy, our
Internet Service Agreement and our other policies and agreements at any time and
in any manner. Notice of any revision, amendment, or modification will be posted
in accordance with the Internet Service Agreement.

                                       13
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AND EARTHLINK, INC.
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Rev. 1/07/2002

EARTHLINK(TM) ACCEPTABLE USE POLICY

1.    INTRODUCTION

            EarthLink's Acceptable Use Policy ("AUP") is intended to help
            enhance the use of the Internet by preventing unacceptable use. All
            users of EarthLink's Internet services (the "Services")-those who
            access some of our Services but do not have accounts ("Visitors"),
            as well as those who pay a monthly service fee to subscribe to the
            Services ("Members")-must comply with this AUP. We support the free
            flow of information and ideas over the Internet and do not actively
            monitor use of the Services under normal circumstances. Similarly,
            we do not exercise editorial control over the content of any Web
            site, electronic mail transmission, news group, or other material
            created or accessible over or through the Services, except for
            certain proprietary websites. However, in accordance with our
            Internet Service Agreement, we may remove any materials that, in our
            sole discretion, may be illegal, may subject us to liability, or
            which may violate this AUP. EarthLink may cooperate with legal
            authorities and/or third parties in the investigation of any
            suspected or alleged crime or civil wrong. Your violation of this
            AUP may result in the suspension or termination of either your
            access to the Services and/or your EarthLink account or other
            actions as detailed in Section 3. This AUP should be read in
            conjunction with our Internet Service Agreement and other policies.

2.    VIOLATIONS OF EARTHLINK'S ACCEPTABLE USE POLICY

            The following constitute violations of this AUP:

            a.Illegal use. Using the Services to transmit any material (by
            email, uploading, posting, or otherwise) that, intentionally or
            unintentionally, violates any applicable local, state, national or
            international law, or any rules or regulations promulgated
            thereunder.

            b.Harm to minors. Using the Services to harm, or attempt to harm,
            minors in any way.

            c.Threats. Using the Services to transmit any material (by email,
            uploading, posting, or otherwise) that threatens or encourages
            bodily harm or destruction of property.

            d.Harassment. Using the Services to transmit any material (by email,
            uploading, posting, or otherwise) that harasses another.

            e.Fraudulent activity. Using the Services to make fraudulent offers
            to sell or buy products, items, or services or to advance any type
            of financial scam such as "pyramid schemes," "Ponzi schemes," and
            "chain letters."

            f.Forgery or impersonation. Adding, removing or modifying
            identifying network header information in an effort to deceive or
            mislead is prohibited. Attempting to impersonate any person by using
            forged headers or other identifying information is prohibited. The
            use of anonymous remailers or nicknames does not constitute
            impersonation. Using deliberately misleading headers ("munging"
            headers) in news postings in order to avoid spam email address
            collectors is allowed.

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            g.Unsolicited commercial email/Unsolicited bulk email. Using the
            Services to transmit any unsolicited commercial email or unsolicited
            bulk email. Activities that have the effect of facilitating
            unsolicited commercial email or unsolicited bulk email whether or
            not that email is commercial in nature, are prohibited.

            h.Unauthorized access. Using the Services to access, or to attempt
            to access, the accounts of others, or to penetrate, or attempt to
            penetrate, security measures of EarthLink's or another entity's
            computer software or hardware, electronic communications system, or
            telecommunications system, whether or not the intrusion results in
            the corruption or loss of data.

            i.Copyright or trademark infringement. Using the Services to
            transmit any material (by email, uploading, posting, or otherwise)
            that infringes any copyright, trademark, patent, trade secret, or
            other proprietary rights of any third party, including, but not
            limited to, the unauthorized copying of copyrighted material, the
            digitization and distribution of photographs from magazines, books,
            or other copyrighted sources, and the unauthorized transmittal of
            copyrighted software. EarthLink is registered under the Digital
            Millennium Copyright Act of 1998.

            j.Collection of personal data. Using the Services to collect, or
            attempt to collect, personal information about third parties without
            their knowledge or consent.

            k.Reselling the services. Reselling the Services without EarthLink's
            authorization.

            l.Network disruptions and unfriendly activity. Using the Services
            for any activity which adversely affects the ability of other people
            or systems to use EarthLink Services or the Internet. This includes
            "denial of service" (DoS) attacks against another network host or
            individual user. Interference with or disruption of other network
            users, network services or network equipment is prohibited. It is
            the Member's responsibility to ensure that their network is
            configured in a secure manner. A Member may not, through action or
            inaction, allow others to use their network for illegal or
            inappropriate actions. A Member may not permit their network,
            through action or inaction, to be configured in such a way that
            gives a third party the capability to use their network in an
            illegal or inappropriate manner.

            m.News. EarthLink Members should use their best judgment when
            posting to any newsgroup. Many groups have charters, published
            guidelines, FAQs, or "community standards" describing what is and is
            not considered appropriate. Usenet can be a valuable resource if
            used properly. The continued posting of off-topic articles is
            prohibited. Commercial advertisements are off-topic in most
            newsgroups, especially regional groups not specifically named for
            such. The presence of such articles in a group is not indicative of
            the group's "intended" use. Please familiarize yourself with basic
            Usenet netiquette before posting to a newsgroup.

            EarthLink considers "multiposting" to 10 or more groups within a two
            week sliding window to be excessive. EarthLink servers currently
            limit the number of allowable "cross-posts" to 9.

            EarthLink Members may not cancel messages other than their own
            messages. A Member may cancel posts forged in that Member's name. We
            may cancel any postings which violate this AUP.

            n. Long Connections and Multiple Logins. Using a personal account
            for high volume or commercial use is prohibited. The Services are
            intended for periodic, active use of email, newsgroups, file
            transfers, Internet chat, games, and browsing the World Wide Web.
            Members may stay connected so long as they are actively using that
            connection for the above purposes. Members may not use the Services
            on a standby or inactive basis in order to maintain a connection.
            Pinging is expressly prohibited. Accordingly, EarthLink maintains
            the right to terminate any member's connection following any
            extended period of inactivity as determined by EarthLink.

                                       15
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AND EARTHLINK, INC.
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            o. Exceeding Web Site Size and Traffic Limitations: All EarthLink
            Members receive free webspace for use with their EarthLink Internet
            access account. Each member's free webspace is allocated a certain
            amount of traffic per month (traffic is calculated on a formula
            multiplying the number of hits that your site receives by the size
            of your files). If a site exceeds its maximum monthly allotment of
            traffic, the site will become unavailable until the beginning of the
            next calendar month. A site that exceeds the EarthLink Member's
            maximum allotment in size will also become unavailable.
            Unavailability includes but may not be limited to the inability to
            access the site publicly or to publish to or modify the site's
            contents via certain Web creation tools. More information about
            appropriate use of the free member webspace appears under Free
            Webspace Community Guidelines.

3.REPORTING VIOLATIONS OF EARTHLINK'S AUP

            EarthLink requests that anyone who believes that there is a
            violation of this AUP direct the information to Director-Abuse
            Department, at: abuse@earthlink.net.

            If available, please provide the following information:

                  -     The IP address used to commit the alleged violation

                  -     The date and time of the alleged violation, including
                        the time zone or offset from GMT

                  -     Evidence of the alleged violation

            Email with full header information provides all of the above, as do
            syslog files. Other situations will require different methods of
            providing the above information.

            EarthLink may take any one or more of the following actions in
            response to complaints:

                  -     issue warnings: written or verbal

                  -     suspend the Member's newsgroup posting privileges

                  -     suspend the Member's account

                  -     terminate the Member's account

                  -     bill the Member for administrative costs and/or
                        reactivation charges

                  -     bring legal action to enjoin violations and/or to
                        collect damages, if any, caused by violations.

4. REVISIONS TO THIS ACCEPTABLE USE POLICY

            EarthLink reserves the right to revise, amend, or modify this AUP,
            our Internet Service Agreement and our other policies and agreements
            at any time and in any manner. Notice of any revision, amendment, or
            modification will be posted in accordance with the Internet Service

Rev. 06/27/2001

EARTHLINK(TM) INTERNET SERVICE AGREEMENT

READ THIS INTERNET SERVICE AGREEMENT CAREFULLY BEFORE USING OUR INTERNET
SERVICES.

1. INTRODUCTION.

EarthLink, Inc. ("EarthLink") provides its Internet services, as they may exist
from time to time

                                       16
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AND EARTHLINK, INC.
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("Services"), to users who pay a monthly service fee to subscribe to the
Services ("Members") as well as to those who access some of our Services but do
not have accounts ("Visitors"). By establishing an account or using the
Services, you agree to be bound by this Agreement and to use the Services in
compliance with this Agreement, our Acceptable Use Policy and other policies.

If you do not agree to the terms and conditions of this Agreement, including any
future revisions, you may not use the Services and if you are a current Member,
you must terminate your use of the Services under Section 10.

2. SUBSCRIPTION REQUIREMENTS.

Members must be at least 18 years old. Local access dial-up numbers may not be
available in all areas. You are solely responsible for determining if use of a
particular dial-up number will cause you to incur long-distance, toll, or other
charges. EarthLink is not responsible for any long-distance, toll or other
telecommunications charges you incur. Toll-free (800 #), international, and
simultaneous login access costs are extra. Current prices for EarthLink's
Services are posted throughout our website at http://www.earthlink.net. These
rates may also be obtained by calling (800) 395-8425. EarthLink reserves the
right to change prices and institute new fees at any time upon 30 days prior
notice.

3. PAYMENT OBLIGATIONS OF A MEMBER.

      (a)   Members must (i) provide EarthLink with accurate and complete
            billing information including legal name, address, telephone number,
            and credit card/billing information, and (ii) report to EarthLink
            all changes to this information within thirty (30) days of the
            change. Members are responsible for any charges to their account.

      (b)   Members having questions regarding charges to an account, should
            contact EarthLink's Customer Service Department at (800) 890-6356.
            All charges are considered valid unless disputed in writing within
            thirty (30) days of the billing date. Adjustments will not be made
            for charges that are more than 30 days old.

      (c)   Charges are billed to Members' credit cards or debit cards, as
            applicable, each month for the basic service and any additional
            usage or services. EarthLink is not responsible for any charges or
            expenses (e.g. for overdrawn accounts, exceeding credit card limits,
            etc.) resulting from charges billed by EarthLink.

      (d)   If paying by check, payments are due within 25 days after the month
            in which the charges are incurred.

      (e)   If you pay for Services through a prepayment plan, automatic billing
            described above shall only apply to the charges not paid for through
            the prepayment plan.

      (f)   If you purchase Services through a reseller who in turns pays
            EarthLink, the reseller must pay all amounts owing for your account.
            If the reseller fails to pay EarthLink any amounts due -- whether or
            not you have paid the reseller -- your account will be subject to
            suspension or cancellation until you or the reseller has paid all
            amounts due.

      (g)   Delinquent accounts may be suspended or canceled at EarthLink's sole

                                       17
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            discretion; however, charges will continue to accrue until the
            account is canceled. EarthLink may bill an additional charge to
            reinstate a suspended account.

      (h)   EarthLink-MindSpring bills for simultaneous logins on an account.
            This means that multiple users dialing into the same account, at the
            same time will incur additional charges. All usage plans are billed
            at one dollar per hour for the length of time all sessions overlap.
            The simultaneous usage charges are in addition to any other charges
            in effect for your account. Please note that you are responsible for
            recognizing when more than one person is logged in at the same time.

      (i)   EarthLink may charge for taxes and other applicable fees.

4. MEMBER'S ACCOUNT, PASSWORD, AND SECURITY.

Upon registration, Members receive a username, password, and account
designation. You and members of your household or business, if you have
purchased a business account, are the only authorized users of your EarthLink
account and must comply with this Agreement. You must keep your password
confidential so that no one else may access the Services through your account.
You must notify EarthLink immediately upon discovering any unauthorized use of
your account.

Using a personal account for high volume or commercial use (e.g., revenue
generation, advertising, etc.) is prohibited. Email accounts exceeding the
Member's allotted email space may, at EarthLink's discretion, be transferred to
a compressed temporary file or storage. EarthLink may delete the temporary file
from the server 60 days after notifying you. Any free Web site exceeding the
amount of space allotted to such Member may be suspended until the Member
reduces the disk space usage to the amount of space allotted or less or
purchases additional megabytes. Any free Web site exceeding the traffic limits
for such Member will be billed for excess traffic. You may establish a
commercial or high-volume account by calling (800) 395-8425.

Members agree not to use any automatic method to avoid inactivity disconnect or
to otherwise maintain a connection unless actively using it. Members agree not
to provide any public information services over a dial-up connection.

EarthLink may change its POP numbers at any time. EarthLink reserves the right
to direct Members to use certain numbers to access the Service or to restrict
use of specific access numbers. Usernames, passwords and email addresses are
EarthLink's property and EarthLink may alter or replace them at any time.

5. MONITORING THE SERVICES.

EarthLink has no obligation to monitor the Services, but may do so and disclose
information regarding use of the Services for any reason if EarthLink, in its
sole discretion, believes that it is reasonable to do so, including to: satisfy
laws, regulations, or governmental or legal requests; operate the Services
properly; or protect itself and its Members. Please see our Privacy Policy.
EarthLink may immediately remove your material or information from EarthLink's
servers, in whole or in part, which EarthLink, in its sole and absolute
discretion, determines to infringe another's property rights or to violate our
Acceptable Use Policy.

6. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY.

EXCEPT FOR CERTAIN PRODUCTS AND SERVICES SPECIFICALLY IDENTIFIED AS BEING
OFFERED BY EARTHLINK, EARTHLINK DOES NOT CONTROL ANY MATERIALS, INFORMATION,
PRODUCTS, OR SERVICES ON THE INTERNET. THE INTERNET CONTAINS UNEDITED MATERIALS,
SOME OF WHICH ARE SEXUALLY EXPLICIT OR MAY BE OFFENSIVE TO YOU. EARTHLINK HAS NO
CONTROL OVER AND ACCEPTS NO RESPONSIBILITY FOR SUCH MATERIALS. YOU ASSUME FULL
RESPONSIBILITY AND RISK FOR USE OF THE SERVICES AND THE INTERNET AND ARE SOLELY
RESPONSIBLE FOR EVALUATING THE ACCURACY, COMPLETENESS, AND USEFULNESS OF ALL
SERVICES, PRODUCTS, AND OTHER INFORMATION, AND THE QUALITY AND MERCHANTABILITY
OF ALL MERCHANDISE PROVIDED THROUGH THE SERVICE OR THE INTERNET.

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. EARTHLINK DOES
NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR

                                       18
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AND EARTHLINK, INC.
CONFIDENTIAL
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BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. EARTHLINK MAKES NO EXPRESS
WARRANTIES AND WAIVES ALL IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO,
WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A
PARTICULAR PURPOSE REGARDING ANY MERCHANDISE, INFORMATION OR SERVICE PROVIDED
THROUGH EARTHLINK OR THE INTERNET GENERALLY. NO ADVICE OR INFORMATION GIVEN BY
EARTHLINK OR ITS REPRESENTATIVES SHALL CREATE A WARRANTY. EARTHLINK AND ITS
EMPLOYEES ARE NOT LIABLE FOR ANY COSTS OR DAMAGES ARISING DIRECTLY OR INDIRECTLY
FROM YOUR USE OF THE SERVICES OR THE INTERNET INCLUDING ANY INDIRECT,
INCIDENTAL, EXEMPLARY, MULTIPLE, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES. IN
ANY EVENT, EARTHLINK'S CUMULATIVE LIABILITY TO ANY MEMBER FOR ANY AND ALL CLAIMS
RELATING TO THE USE OF THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT OF SERVICE
FEES PAID DURING A ONE YEAR PERIOD.

7. SOFTWARE LICENSE.

EarthLink grants to each Member a limited, nonexclusive, nontransferable and
nonassignable license to install and use the EarthLink access software
(including software from third-party vendors that EarthLink distributes; in
object code format), its associated documentation, and any updates thereto
("Licensed Programs") in order to access and utilize the Services. Each Member
agrees to use the Licensed Programs solely in conjunction with the Services and
for no other purpose. EarthLink may modify the Licensed Programs at any time,
for any reason, and without providing notice of such modification to a Member.

The Licensed Programs constitute confidential and proprietary information of
EarthLink and EarthLink's licensors and embody trade secrets and intellectual
property protected under United States copyright laws, other laws, and
international treaty provisions. All right, title, and interest in and to the
Licensed Program, including associated intellectual property rights, are and
shall remain with EarthLink and EarthLink's licensors. Member shall not
translate, decompile, reverse engineer, distribute, remarket, or otherwise
dispose of the Licensed Programs or any part thereof.

You may not download, use, or otherwise export or re-export the Licensed
Programs or any underlying information or technology except in full compliance
with all United States and other applicable laws and regulations. By installing
or downloading the Software, you represent and warrant that you are not located
in, under the control of or a national or resident of any country on the U.S.
Treasury Department's list of Specially Designated Nationals or the U.S.
Commerce Department's Table of Deny Orders. Contractor/manufacturer is
EarthLink, Inc., 1375 Peachtree Street, N.W., Level A, Atlanta, Georgia 30309.

8. WEB SITE USAGE.

Our site on the World Wide Web with its home pages in the domain
"earthlink.com", "earthlink.net", "mindspring.com", "mindspring.net" or any
other site operated by EarthLink (the "Web site") is a complimentary information
service offered by EarthLink at no charge to users. We may provide links on the
Web site to other Web sites which are not under our control. In general, any Web
site which has an address (or URL) which does not contain "earthlink.com",
"earthlink.net", "mindspring.com" or "mindspring.net" is such a Web site. These
links are provided for convenience only and are not intended as an endorsement
by EarthLink of the organization or individual operating the Web site or a
warranty of any type regarding the Web site or the information on the Web site.

You may provide a hypertext link to our Web site on another Web site, provided
that: (a) the link must be clearly marked "EarthLink", (b) the link must "point"
to the URL "http://www.earthlink.com" or "http://www.earthlink.net" and not to
any other pages within the Web site, (c) the appearance, position and other
aspects of the link may not be such as to damage or dilute the goodwill
associated with our name and trademark(s), (d) the appearance, position and
other aspects of the link may not create the false appearance that an entity is
associated with or sponsored by EarthLink , (e) the link, when activated by a
user, must display this Web site full-screen and not within a "frame" on the
linked Web site, and (f) EarthLink may, in its sole discretion, revoke consent
to link to our website at any time. All other hypertext links to the Web site
must be approved in writing by EarthLink.

                                       19
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AND EARTHLINK, INC.
CONFIDENTIAL
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BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

Some portions of the Web site are made available for the free exchange of ideas
by participants and are not regularly monitored nor moderated by EarthLink.
EarthLink assumes no responsibility and makes no warranty that it will undertake
to screen or remove such material. You agree to hold EarthLink harmless from all
claims based upon the materials posted by others. Also, in exchange for availing
yourself of the opportunity to upload or provide information to this site and
any associated chat rooms or discussion areas, you will indemnify EarthLink from
any claims made by third parties regarding the material that you provide.
Personal information posted by you to the Web site is posted at your own risk.
EarthLink will have no liability arising from use of that information . You
shall not use the Web site to distribute or publish any advertising of goods or
services, solicitations for funds, or other commercial messages. You agree that
you will not post, upload or otherwise introduce a virus or other harmful code
onto the Web site.

Your posting of material on the Web site or providing material to EarthLink to
use on the Web site will be deemed to be a grant by you to EarthLink of a
license to the material to include the material on the Web site and to
reproduce, publish, distribute, perform, display, and transmit the material and
to prepare derivative works as may be reasonably necessary to do so, and you
waive all rights of attribution and integrity with respect to the material.

9. TERM OF AGREEMENT.

Continued use of the Services constitutes acceptance of this Agreement and any
future versions. If you are dissatisfied with the Services or any related terms,
conditions, rules, policies, guidelines, or practices, your sole and exclusive
remedy is to discontinue using the Services and, if you are a Member, to
terminate your account.

10. TERMINATION.

You may terminate your account at any time and for any reason by providing
notice of intent to terminate to EarthLink by:

      -     registered or certified mail, return receipt requested addressed to
            EarthLink Inc., 1375 Peachtree St. Level A, Atlanta, GA 30309; or

      -     telephone calls directed to Accounts-Customer Service at (800)
            719-4660, option #2.

Email termination of your basic Internet access account will not be accepted. To
terminate DSL service, you must call (888) 829-8466. To terminate Web Hosting
and/or Business Services, you must call (800) 237-0148. Your termination will
only be complete upon your receipt of a cancellation confirmation number from
EarthLink. Charges to your account will stop accruing the day EarthLink provides
you with a cancellation confirmation number. Based on your billing cycle,
charges accrued prior to your termination may apply after you receive a
cancellation confirmation. Email cancellation requests will not be accepted. If
your account included space on EarthLink's servers, anything stored on this
space will be deleted upon termination.

Without prior notice, EarthLink may terminate this Agreement, your password,
your account, or your use of the Services, for any reason, including, without
limitation, if EarthLink, in its sole discretion, believes you have violated
this Agreement, our Acceptable Use Policy, or any of the applicable user
policies, or if you fail to pay any charges when due. EarthLink may provide
termination notice to you by: email addressed to your email account or by US
Mail or courier service to the address you provided for the Services. All
notices to you shall be deemed effective on the first (1st) calendar day
following the date of electronic mailing or on the fourth (4th) calendar day
following the date of first-class mailing or deposit with a commercial courier
service. Sections 3, 4, 6, and 11 of this Agreement shall survive termination of
this Agreement.

11. JURISDICTION.

Under California Civil Code Section 1789.3, subscribers who are residents of
California are entitled to the following specific consumer rights information:
the Complaint Assistance Unit of the Division of Consumer Services of the
Department of Consumer Affairs may be contacted in writing at 1020 N. Street,
#501, Sacramento, CA 95814 or by telephone at 1-916-445-1254. This Agreement is
governed by Georgia law without regard to conflict of law provisions. Any
controversy or claim arising out of or relating to this agreement, or the breach
thereof, shall be

                                       20
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settled by arbitration, and administered by the American Arbitration Association
under its Commercial Arbitration Rules. Any such arbitration will be governed by
Georgia law and will be held in Atlanta, Georgia. The arbitrator will be an
expert in the field of Internet services. The arbitrator,s award shall be final
and binding and judgment on the award rendered by the arbitrator may be entered
in any court having jurisdiction thereof. There shall be no class action
arbitration pursuant to this agreement.

12. MISCELLANEOUS.

This Agreement, the Acceptable Use Policy, the Privacy Policy, and EarthLink's
other user policies posted on EarthLink's Web site constitute the entire
agreement between you and EarthLink with respect to your use of the Services.

EarthLink may revise, amend, or modify this Agreement, the Acceptable Use Policy
and any other user policies and agreements, at any time and in any manner.
Notice of any revision, amendment, or modification will be posted on EarthLink's
Web site (http://www.earthlink.net) and/or on Member's start pages and/or by
email and/or in our various publications and mailings to Members.

Version 1.2
Effective 12/10/2002

                                       21
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AND EARTHLINK, INC.
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                                                                    EXHIBIT 10.8

                     PROFESSIONAL SERVICES CONTRACT NO. TBA

This Professional Services Contract (hereinafter the "Contract") entered into on
the 4th day of December, 2000 by and between People Support, Inc., a Delaware
corporation, with its principal place of 1100 Glendon Avenue, 14th Floor, Los
Angeles, California 90024 (hereinafter referred to as "VENDOR") and Network
Solutions, Inc., a Delaware corporation with its principal place of business at
505 Huntmar Park Drive, Herndon, Virginia 20170 (hereinafter referred to as
"NSI") (VENDOR and NSI are each referred to herein as a "Party," and
collectively as the "Parties").

WHEREAS, NSI desires to utilize the professional services of VENDOR and VENDOR
desires to provide those services.

NOW, THEREFORE in consideration of the mutual covenants and obligations
contained herein VENDOR and the NSI do mutually agree as follows:

1. PERFORMANCE

   The parties acknowledge that VENDOR is an independent contractor and not an
   employee of NSI. VENDOR, acting as an independent contractor and not as an
   agent, representative, or employee of NSI, shall hire, pay and provide the
   necessary personnel and shall otherwise do all things necessary or incident
   to provide professional services as more specifically outlined in the
   Statement of Work, which is attached hereto as Exhibit A and incorporated
   herein by reference. NSI assumes no liability or responsibility for VENDOR
   personnel. VENDOR will: (i) ensure it and its personnel are in compliance
   with all laws, regulations, ordinances and licensing requirements where
   noncompliance would have a material adverse effect on the Services provided;
   (ii) be responsible for the supervision, control, compensation, withholdings,
   health and safety of VENDOR personnel; (iii) ensure VENDOR personnel
   performing any services hereunder on NSI's premises comply with any NSI "on
   premises guidelines" as the same may be provided to VENDOR from time to time;
   and (iv) inform NSI if a former employee of NSI will be assigned work under
   this Contract, such assignment subject to NSI approval.

   VENDOR (and its agent(s) and/or employee(s), if any) hereto agrees and
   acknowledges that it is not entitled to participate in any of the benefit
   plans or programs that NSI now or hereafter maintains for its employees,
   including, but not limited to, NSI's employee stock purchase plan and stock
   incentive plan ("Stock Plans"). In the event that any state or federal court,
   or any local, state or federal government agency, division or other related
   government entity, shall determine that VENDOR (and its agent(s) and/or
   employee(s), if any) is considered an employee or common law employee of NSI,
   or if for any reasons VENDOR (and its agent(s) and/or employee(s), if any)
   were to become eligible to participate in any NSI sponsored benefit plans or
   programs, VENDOR (and its agent(s) and/or employee(s), if any) waives any
   right to participate, either retrospectively or prospectively, in NSI
   sponsored benefit plans or programs including, but not limited to, the Stock
   Plans. This waiver of any right to participate in NSI sponsored employee
   benefit programs represents a material component of the terms and
   compensation agreed to by these parties and is not in any way conditioned on
   any representation or assumption concerning status of VENDOR (and its
   agent(s) and/or employee(s), if any) with respect to

                                  Page 1 of 9
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   NSI as employee, common law employee, consultant, independent contractor or
   temporary employee.

2. TERM OF CONTRACT

   The term of this Contract shall commence on the date of execution of the
   Contract by the final party hereto and shall continue in full force and
   effect through the second anniversary of the first day of the month for which
   a minimum monthly fee is charged, unless sooner terminated as provided
   herein. This Contract may be extended by mutual agreement of the parties.

3. TYPE OF CONTRACT

   NSI hereby commissions VENDOR to provide live sales support and customer
   service to persons calling designated NSI provided telephone numbers ("Voice
   Support") and responses to NSI customer email inquiries ("Email Response",
   and together with Voice Support, the "Services") regarding NSI's commercial
   Internet web site, which has an entry uniform resource locator of
   http://www.networksolutions.com (the "NSI Web Site"). Voice Support will be
   available in English or Spanish Monday through Friday from 7:00 AM - Midnight
   EST. Voice Support services will be delivered through an "800" number
   established by NSI that links directly to a predefined VENDOR telephone
   system. Email Responses will be available Monday through Friday from 9:00 AM
   - 5:30 PM BST.

4. CONTRACT AMOUNT

   Refer to Exhibit C

5. COMPENSATION AND INVOICING

   VENDOR shall submit timely invoices not more frequently than once a month and
   upon NSI's acceptance of all deliverables, if applicable.

   VENDOR shall submit invoices to:
   Network Solutions, Inc.
   505 Huntmar Park Drive
   Herndon,VA 20170
   Attention: Accounts Payable

   Invoices shall reference the Contract number. TBA

6.  PAYMENTS

   Payments will be made by NSI within 30 days after receipt of a correct
   invoice from VENDOR. Payments to VENDOR shall be sent to the remittance
   address set forth on VENDOR's invoice.

        (a)     Taxes. NSI will pay all federal, state, local or other taxes
                based on any good or service provided by VENDOR under this
                Agreement, other than taxes based on VENDOR's net income,
                including, without limitation, any collection of requisite sales
                or use tax for products or services sold on or through the NSI
                Web Site. NSI

                                       2
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                will determine, implement and bear responsibility for customer
                return policies, customer service policies, order processing
                policies, collection of appropriate sales or use tax, allocation
                of income tax, and implementation of warranties and limitations.

7. INSURANCE

   Without prejudice to VENDOR's liability to indemnify NSI as stated in the
   INDEMNIFICATION provision of this Contract, VENDOR shall procure, at its
   expense, and maintain for the duration of the Contract, workers'
   compensation, employers liability, commercial general liability and business
   auto liability insurance policies (the "Insurance Policies") described below
   with financially responsible insurance companies, reasonably acceptable to
   NSI, with policy limits not less than those indicated below. Notwithstanding
   any provision contained herein, the VENDOR, and its employees, agents,
   representatives, consultants and lower-tier subcontractors and suppliers, are
   not insured by NSI, and are not covered under any policy of insurance that
   NSI has obtained or has in place.

   SPECIAL PROVISIONS APPLICABLE TO VENDOR'S INSURANCE COVERAGE:

   (a) Additional Insured - VENDOR, shall have the Insurance Policies, except
       Workers' Compensation, endorsed to name NSI as an Additional Insured with
       respect to the work to be performed by the VENDOR.

   (b) Waiver of Subrogation - VENDOR shall have the Insurance Policies endorsed
       to waive the insurer's rights of subrogation in favor of NSI.

   (c) Deductibles - Subject to the reasonable review and approval of NSI,
       VENDOR may arrange deductibles or self-insured retention as part of the
       required insurance coverage. However, it is expressly agreed that all
       deductibles or self-insured retention's are the sole responsibility of
       the VENDOR.

   (d) Adequacy of Insurance Limits - The insurance coverage limits stated below
       are minimum coverage requirements, not limits of liability, and shall not
       be construed in any way as NSI's acceptance of responsibility of the
       VENDOR.

   (e) Certificates of Insurance - Prior to commencement of any work under this
       Basic Ordering Agreement, the VENDOR shall furnish NSI with Certificates
       of Insurance, in a format acceptable to NSI, evidencing the insurance
       coverage required in this Contract and containing the following
       information:

       - Identify NSI as an "Additional Insured" with respect to the Insurance
         Policies except Workers' Compensation and employers' liability.

       - State that the Insurance Policies have been endorsed to waive
         subrogation in favor of NSI.

       - State that the underwriters agree to provide NSI with at least 30 days
         prior written notice of any cancellation or material change in the
         coverage.

                                       3
<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

                                    COVERAGE

   (a) Workers' Compensation - Insurance for statutory obligations imposed by
       law including, where applicable, coverage under United States
       Longshoremen's and Harbor Workers' Act and Jones Act (if applicable,
       Defense Base Act for those employees working on a U.S. Military
       installation outside of the United States).

   (b) Employers Liability - Insurance with limits of $1,000,000 for bodily
       injury by accident and $1,000,000 for bodily injury by disease,
       including, if applicable, maritime coverage endorsement.

   (c) Commercial General Liability - (Standard ISO occurrence form) - including
       products and completed operations coverage, full fire legal liability and
       contractual liability, with a per occurrence limit of $1,000,000.

   (d) Business Auto Liability - Coverage for bodily injury and property damage
       liability for all owned, hired or non-owned vehicles, with an each
       accident limit of $1,000,000.

8.  REPRESENTATIONS, WARRANTIES AND COVENANTS

   (a) Authority. Each Party represents and warrants that it has the right to
       enter into tins Agreement and to perform its obligations hereunder. Other
       than the Services specified in this Agreement, however, nothing herein
       shall be interpreted as a requirement for VENDOR to provide any other
       support to Customers of NSTs products or services, nor shall Client make
       any such representations or warranties to its Customers to that effect.
       Customers shall include, without limitation, end-users, licensees, and
       sublicensees.

   (b) NSI Intellectual Property. NSI represents and warrants (i) that no text
       or graphics on the NSI Web Site that is viewable without using the "View
       source" feature infringes the intellectual property rights of any third
       party, and (ii) that NSI owns, or has valid license to, all worldwide
       rights, title and interest in the intellectual property consisting of all
       computer programming, source, object and/or formatting code or operating
       instructions developed or owned by NSI that relates to the NSI Web Site
       (collectively, "NSI Intellectual Property").

   (c) VENDOR Intellectual Property. VENDOR represents and warrants that VENDOR
       owns, or has valid license to, all worldwide rights, title and interest
       in the intellectual property consisting of all computer programming
       and/or formatting code or operating instructions developed or owned by
       VENDOR and employed in the delivery of the Services (collectively,
       "VENDOR Intellectual Property").

   (d) Submissions and Privacy. NSI will, in the usage terms and conditions of
       NSI Web Site, indicate that all submissions to NSI or any third party,
       including VENDOR, made on, through or in response to the NSI Web Site are
       the property of NSI and how such information may be used by NSI. NSI is
       responsible for the collection, use, transfer and sale of any personally
       identifiable information collected by it or by VENDOR on its behalf.

                                       4
<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

   (e) DISCLAIMER OF WARRANTIES. EXCEPT AS EXPRESSLY STATED HEREIN, (i) THE
       SERVICES AND GOODS TO BE PROVIDED HEREUNDER ARE PROVIDED "AS IS," AND
       (ii) VENDOR DOES NOT MAKE, AND HEREBY DISCLAIMS, ANY AND ALL EXPRESS AND
       IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF
       MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES
       ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. VENDOR DOES
       NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR FREE, OR
       SECURE.

   (f) LIMITATION OF LIABILITY. VENDOR IS NOT LIABLE TO NSI OR ANY THIRD PARTY
       FOR LOST REVENUE OR PROFITS, CONSEQUENTIAL DAMAGES, OR INCIDENTAL,
       INDIRECT OR PUNITIVE DAMAGES. VENDOR'S MAXIMUM AGGREGATE LIABILITY TO NSI
       AND ANY THIRD PARTIES FROM ANY CLAIMS ARISING FROM OR RELATED TO THIS
       AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY NSI IN THE
       TWELVE MONTHS IMMEDIATELY PRECEDING THE MAKING OF THE CLAIM THAT GIVES
       RISE TO SUCH LIABILITY.

9.  PROPRIETARY RIGHTS.

   (a) As between VENDOR and NSI, VENDOR owns, or has valid license to, all
       worldwide rights, title and interest in any technology or other
       intellectual property developed or owned by VENDOR, including VENDOR
       Intellectual Property and any other technology used to create any portion
       of the NSI Web Site, incorporated into the NSI Web Site, or used to
       operate the NSI Web Site or a web server in connection with the delivery
       of the Services including, without limitation, all software, computer
       programming and/or formatting code, source code, object code, or
       operating instructions created by VENDOR or provided by VENDOR to NSI.

   (b) As between VENDOR and NSI, NSI owns, or has valid license to, all
       worldwide rights, title and interest in NSI Intellectual Property and any
       technology or other intellectual property developed or owned by NSI. NSI
       also owns, or has valid license to, all worldwide rights, title and
       interest in the intellectual property in all the text and graphics that
       an Internet user views on a web page on the NSI Web Site without using
       the "view source" feature, except for trade marks, service marks and
       other marks owned or controlled by VENDOR.

   (c) Non-Exclusive Arrangement. VENDOR will retain the ownership of, and the
       right to reuse or incorporate VENDOR Intellectual Property, all know-how
       and expertise acquired through the creation of the Technical
       Implementation Plan (described in the Statement of Work attached hereto
       as Exhibit A) and all training materials and the performance of the
       Services, whether created or acquired before or after the execution of
       this Agreement in supporting web sites or interactive projects for other
       customers; provided, however, that VENDOR will not own or have any rights
       to any of NSI's marks or Confidential Information, except as expressly
       set forth herein. Consistent herewith, VENDOR owns all training materials
       except those portions which are exclusive to NSI; NSI owns all
       information exclusive to NSI, including

                                       5
<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

       Confidential Information; and NSI may use the training materials for the
       purposes of this Agreement only.

   (d) VENDOR License to NSI. VENDOR hereby grants NSI a non-exclusive
       royalty-free, worldwide license to use, reproduce, publish, perform and
       display the VENDOR. Marks solely on the NSI Web Site in connection with
       the Services provided hereunder. NSI shall not use or exploit in any
       manner any of the VENDOR Marks except in such manner and media as
       contemplated under this Agreement, and any other use of the VENDOR Marks
       not expressly granted to NSI by the foregoing are reserved to VENDOR. All
       goodwill arising out of NSI's use of any of the VENDOR Marks shall inure
       solely to the benefit of VENDOR. VENDOR shall have the right, upon
       commercially reasonable notice, to modify the VENDOR Marks. NSI agrees
       that upon such notice, it shall use commercially reasonable efforts to
       immediately implement VENDOR'S modifications. All rights under this
       license will be exercised solely by the NSI to operate, maintain and
       distribute the NSI Web Site on the Internet and will expire with the
       termination of this Agreement.

   (e) Limited License to the NSI Intellectual Property. NSI hereby grants to
       VENDOR the limited, nonexclusive right and license to copy, distribute,
       transmit, display, perform, create derivative works, and otherwise use
       the NSI Intellectual Property provided to "VENDOR hereby or currently
       available or subsequently available on the NSI Web Site, including all
       marks, trademarks, servicemarks or logos, held or used by NSI, solely for
       the purpose of rendering the Services and will expire with the
       termination of this Agreement.

9. ORGANIZATIONAL CONFLICT OF INTEREST (OCI)

   *** has *** into ***. ***, the ***, *** under *** the *** and the *** and
   ***. ***, the ***, is *** of *** of the ***. It is *** that the *** does not
   *** to *** that would *** it an *** other ***.

   *** is hereby *** that the *** for an *** of *** in the *** of *** under ***.
   Consequently, if the *** is for the ***, or may otherwise *** with *** to
   ***, each ***, ***, and *** that has *** to *** or *** under *** or that has
   *** to ***, shall be required to *** an *** provided ***. *** will be *** to
   *** their *** of the *** for *** and *** must *** with *** and *** concerning
   such.

                ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY
                           FILED WITH THE COMMISSION.

                                       6
<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

10. CHANGES

    a. In recognition of the likelihood that the fundamental nature of the work
       to be accomplished under this Contract may involve changes from time to
       time in NSI project needs and requirements, the parties hereby agree that
       NSI may by written direction, at any time during the course of any
       project, make changes in any one or more of the following items:

       1.     The statement of work, descriptions, or specifications for the
              services, deliverables or other documents to be furnished under
              the Contract; or

       2.     The times or places of performance or delivery of the services,
              deliverables or other documents to be provided under the Contract.

    b. If any such change(s) cause an increase or decrease in the price of the
       Contract, or the time required for the performance of any part of the
       work to be accomplished thereunder, whether or not such work is
       specifically identified in NSI's written change direction ("Change
       Order"), then the price, delivery schedules and other affected provision,
       if any, as applicable, shall be equitably adjusted and the Contract shall
       be modified in writing accordingly.

    c. Upon receipt of NSI's written change direction, VENDOR shall submit its
       written proposal to NSI within 10 working days after receipt of NSI's
       change order for an equitable adjustment to the ceiling price, delivery
       schedules and any other affected items, as applicable, VENDOR'S shall not
       proceed with me change order until directed by NSI to do so.

    d. Any proposal for an equitable adjustment shall describe or otherwise
       identify the nature, facts and circumstances constituting the change; the
       particular elements of contract performance for which VENDOR is seeking
       an equitable adjustment due to the changed requirements; and VENDOR'S
       proposed equitable adjustment to the Contract ceiling price, delivery
       schedules and other provisions affected by the change.

    e. The term "equitable adjustment" as used in this clause, means a fair and
       reasonable adjustment under the facts and circumstances of the particular
       situation, in the Contract price, delivery schedules and/or any other
       Contract provisions that are altered by the change, as applicable, plus
       the cost of any work, deliverables or other project requirements that
       will be added or deleted in connection with the change. The term,
       "equitable adjustment" in this context includes the costs of, and a
       reasonable profit for, the changed work/requirements, including the
       associated engineering, testing, project management and documentation.

    f. VENDOR and NSI personnel assigned to the project shall use their best
       efforts to negotiate any proposed equitable adjustments under this clause
       in a fair and reasonable manner. In the event that they are unable to
       reach mutual agreement after good faith negotiations, a period of time
       not to exceed 15 calendar days, on the appropriate equitable adjustment
       for one or more such changes, then the matter shall be referred to the
       cognizant senior executive (or his/her designee) of each party for
       appropriate resolution.

                                       7
<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

11. STOP WORK ORDER

    NSI may at anytime, by written order to VENDOR, require VENDOR to stop all,
    or any part, of the work called for by this Contract for a period of up to
    thirty (30) days. Upon receipt of such an order, VENDOR shall forthwith
    comply with its terms and take all reasonable steps to minimize the
    incidence of costs allocable to the work covered by the order during the
    period of work stoppage. Within the thirty (30) day period or any extension
    of that period to which the parties shall have agreed, NSI shall either (i)
    cancel the stop work order; or (ii) terminate the work covered by such
    order.

    If a stop work order is canceled in writing, VENDOR shall resume work. If
    the period of the order or any extension thereto merely expires, VENDOR
    shall contact NSI and ask for directions before resuming work or treating
    the silence as a termination for convenience.

12. ACCEPTANCE

    Any reports, deliverables, or other data submitted for NSI's approval shall
    be approved or disapproved, in writing within ten (10) business days after
    NSI's receipt.

13. INDEMNIFICATION

    VENDOR and NSI agree to defend, indemnify and hold each other and their
    affiliates harmless from any and all liabilities, costs and expenses,
    including reasonable attorney's fees, directly arising from: (a) negligent
    acts or omissions of the Indemnitor's officers, employees, agents or
    contractors arising out of its performance of the Contract; (b) any claims
    for infringement of copyrights, trademarks, patents or other proprietary
    rights arising out of or related to Indemnitee's obligations under the
    Contract; and (c) defamation, libel, slander, obscenity, indecency or
    violation of the rights of privacy or publicity to the extent attributed to
    the NSI Web Site or to NSI Intellectual Property (if such other Party is
    VENDOR) or to VENDOR Intellectual Property (if such other Party is NSI)
    (collectively, "Covered Claims"). Covered Claims will also include claims
    brought against VENDOR for injury, damages, or violations of law caused by
    products or services sold by NSI on the NSI Web Site or relating to NSI's
    operation of its business.

14. FORCE MAJEURE

    VENDOR shall not be liable for any default or delay in the performance of
    its obligations hereunder if and to the extent such default or delay is
    caused, directly or indirectly, by: fire, flood, earthquake, elements of
    nature or acts of God; or any other similar cause beyond the reasonable
    control of VENDOR (collectively referred to herein as "Force Majeure").
    Except as provided elsewhere, if VENDOR is so delayed in its performance, it
    shall promptly notify NSI. VENDOR shall use its reasonable efforts to
    minimize the duration and consequences of any delay or failure of
    performance resulting from a Force Majeure event.

15. TERMINATION

    a.  Default: Upon failure or neglect to comply with any of the terms of this
        Contract, if same is not corrected by the breaching party within thirty
        (30) calendar days of such

                                       8
<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

    party's receipt of written demand to correct from the non-breaching party,
    the non-breaching party may terminate this Contract upon giving seven (7)
    calendar days notice to the other party.

    b. Insolvency: This Contract shall be automatically terminated by giving
       written notice effective as of the date thereof in the event either party
       ceases to do business in the manner contemplated in this Contract; or, in
       the event that either party is adjudicated bankrupt or insolvent, or upon
       the institution of any proceedings by or against it seeking relief,
       reorganization or arrangement under any laws relating to bankruptcy or
       insolvency, or upon any assignment for the benefit of creditors: or upon
       the appointment of a receiver liquidator, or trustee of any of its
       property or assists, or upon the liquidation, dissolution, or winding up
       of its business.

    c. Effect of Termination: Termination of this Contract shall not affect any
       proprietary data or confidentiality obligations incurred under this
       Contract.

16. AUTHORIZED REPRESENTATIVE/NOTICES

    The following individual is authorized to conduct negotiations and
    administer the Contract for NSI and all information or required notices
    shall be effective upon receipt by the following individual:

         ***
         ***
         Phone: ***
         Fax:  ***

    The following individual is NSI's technical point of contact under the
    Contract

         TBA
         Phone: ***

   The following individual is authorised to conduct negotiations and administer
   the Contract for VENDOR and NSI shall direct all notices and communications
   to the following individual:

         ***
         PeopleSupport, Inc.
         1100 Glendon Avenue, 14th Floor
         Los Angeles, California 90024
         Phone: ***
         Fax:  ***

   The following individual is VENDOR's technical point of contact under the
Contract:

   ***
   TBA
   Phone: TBA
   Fax:  TBA

                ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY
                           FILED WITH THE COMMISSION.

                                       9
<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

17. GOVERNING LAW

    This Contract shall be governed and construed in all respects in accordance
    with the laws of the States of California. Both parties consent to
    jurisdiction and venue in the state courts located in Los Angeles,
    California and the federal courts sitting in the southern district of the
    State of California.

18. ASSIGNMENT OF CONTRACT

    This Contract may not be assigned, in whole or in part, nor may any
    assignment of any money due or to become due be made by VENDOR without, in
    each case, the prior written consent of NSI.

19. NO HIRE AGREEMENT

    During the term of the Contract including any extensions thereof, neither
    party shall knowingly recruit, solicit, or hire any of title other party's
    employees assigned to this project for the period of this Contract and for
    one year thereafter. This shall in no way, however, be construed to
    restrict, limit, or encumber the rights of any employee granted by law, nor
    shall it in any way restrict either party from hiring employees who respond
    to advertisements or make independent inquiries for employment.

20. ENTIRE CONTRACT

    This Contract, including Exhibits A and B, which are incorporated herein by
    reference, constitutes the entire Contract between the parties hereto
    relating to the subject matter hereof and supersedes all prior oral and
    written and all contemporaneous oral negotiations, commitments and
    understandings of the parties.

21. MODIFICATIONS

    Except as hereinafter provided, this Contract may not be changed or amended
    except by a writing executed by both parties.

22. WAIVER

    No delay or failure by either party to exercise or enforce at any time any
    right or provision of the Contract shall be considered a waiver thereof or
    of such party's right thereafter to exercise or enforce each and every right
    and provision of the Contract. A waiver to be valid shall be in writing, but
    need not be supported by consideration. No single waiver shall constitute a
    continuing or subsequent waiver.

23. LEGAL EFFECT

    If any provision of this Contract shall be held illegal, invalid or
    unenforceable, in whole or in part, such provision shall be modified to the
    minimum extent necessary to make it legal, valid and enforceable, and the
    legality, validity and enforceability of the remaining provisions are not
    affected thereby.

                                       10
<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

24. CONFIDENTIALITY

    Each Party acknowledges that in the course of performing its obligations it
    will receive information, which is confidential and proprietary to the other
    Party. Each Party agrees to protect such information in accordance with the
    terms of the Non-Disclosure Agreement, which is appended hereto as Exhibit B
    and incorporated herein by reference.

In witness hereof, the parties hereto have accepted and executed this Contract
as of the latest date noted below.

PEOPLESUPPORT, INC.                        NETWORK SOLUTIONS, INC.

/s/ Lance Rosenzweig                       /s/ Vivek Kumar
-------------------------------            -------------------------------------
Signature                                  Signature

Lance Rosenzweig-CEO                       Vivek Kumar, Purchasing Mgr.
-------------------------------            -------------------------------------
Printed Name and Title                     Printed Name and Title

12/4/00                                    10/6/00
-------------------------------            -------------------------------------
Date                                       Date

                                       11
<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

                                    EXHIBIT A

                               STATEMENT OF WORK

                                       12
<PAGE>

CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

a VeriSign(R) company
 NETWORKSOLUTIONS(R)                                               PEOPLESUPPORT
--------------------------------------------------------------------------------

                             STATEMENT OF WORK NO. 3

                                       FOR

                             NETWORK SOLUTIONS, INC.
                         VOICE, EMAIL, AND FAX RESPONSE

                              a VeriSign(R) company
                               NETWORKSOLUTIONS(R)

                                  PRESENTED BY

                                  PEOPLESUPPORT

                                   MAY 1, 2003

                                     VER 1.6

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 1
<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

a VeriSign(R) company
 NETWORKSOLUTIONS(R)                                               PEOPLESUPPORT
--------------------------------------------------------------------------------

                              PROPRIETARY STATEMENT

                      Intended for Network Solutions, Inc.

This document and any communications with PeopleSupport should be considered
highly confidential. Neither the ideas expressed herein, nor any part of this
document or any other information or communications related thereto shall be
copied or disclosed to any party, nor shall they be used for any purpose other
than meeting with PeopleSupport representatives, without the written consent of
PeopleSupport. By accepting delivery of this document, the recipient agrees
that: (i) in the event the recipient does not wish to pursue this matter, the
recipient will return this copy to PeopleSupport, at the address listed below as
soon as practical; (ii) the recipient will not copy, fax, reproduce or
distribute this document, in whole or in part, without written permission, and
(iii) all of the information contained herein will be treated as confidential
material, and shall not be used for any purposes other than the evaluation of
this proposal.

While PeopleSupport has no reason to doubt the accuracy of the information
contained herein, PeopleSupport makes no representations or warranties as to the
adequacy, completeness or accuracy of this information. Only a definitive
agreement and the associated Statement of Work between PeopleSupport and Network
Solutions will be binding.

No person is authorized to provide any information or make any representations
regarding this proposal and PeopleSupport commitments to recipient not contained
here. Any such information or representations should not be relied upon as
having been authorized by PeopleSupport.

PEOPLESUPPORT, INC.

Contact:          Phil Miner
                  Sales Director
Address:          1100 Glendon Ave., Ste. 1250
                  Los Angeles, CA 90024
Telephone:        (603) 924-4200
Fax:              (603) 924-2171
Email:            pminer@peoplesupport.com

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 2
<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

a VeriSign(R) company
 NETWORKSOLUTIONS(R)                                               PEOPLESUPPORT
--------------------------------------------------------------------------------

                                TABLE OF CONTENTS

   1               INTRODUCTION............................................    4

   2               SOLUTION OVERVIEW.......................................    6
        2.1        INBOUND VOICE SUPPORT PROCESSES.........................    7
        2.2        EMAIL SUPPORT PROCESSES.................................    7
        2.3        FAX SUPPORT PROCESS.....................................    8
        2.4        CHAT SUPPORT PROCESS....................................    8
        2.5        OUTBOUND VOICE PROCESSES................................    8
        2.6        BACK-OFFICE PROCESSES...................................    9
        2.7        SUPPORT ESCALATION PROCESS..............................    9
        2.8        PERFORMANCE OBJECTIVES..................................    9
        2.9        VOLUME FORECASTING AND SERVICE LEVEL AGREEMENT..........   11
        2.10       ADJUSTMENT TO FORECASTS AND RAMP-UP PROCESSES...........   11
        2.11       PEOPLESUPPORT OPERATIONAL CAPACITY PLANNING.............   12

   3               TRAINING................................................   14

        3.1        TRAINING APPROACH.......................................   14
        3.2        ONGOING TRAINING AFTER LIVE DATE........................   14

        4          QUALITY ASSURANCE.......................................   16

        4.1        QUALITY ASSURANCE REVIEW PROCESS........................   16

   5               TECHNOLOGY..............................................   18

        5.1        TECHNOLOGY ARCHITECTURE AND SPECIFICATIONS..............   18
        5.2        EMAIL TECHNOLOGY SUPPORT................................   18
        5.3        VOICE TECHNOLOGY SUPPORT................................   20
        5.5        DATA CONNECTIVITY.......................................   21
        5.6        CLIENT APPLICATIONS.....................................   22
        5.7        REPORTING AND DATA FEED.................................   24
        5.8        ESCALATION OF TECHNOLOGY ISSUES.........................   25

   6               SECURITY................................................   26

        6.1        CLIENT SECURITY REQUIREMENTS............................   26
       G.          CLIENT SECURITY REQUIREMENTS............................   27
        6.2        PEOPLESUPPORT SECURITY PRACTICES........................   27
        6.3        NETWORK SECURITY........................................   28
        6.3        EREP BACKGROUND CHECK...................................   28

   APPENDIX A - PRICING....................................................   30

   APPENDIX B - TECHNICAL ESCALATION PROCEDURES............................   33

   APPENDIX C - CUSTOMER REPORTS...........................................   39

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 3
<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

a VeriSign(R) company
 NETWORKSOLUTIONS(R)                                               PEOPLESUPPORT
--------------------------------------------------------------------------------

1  INTRODUCTION

This Statement of Work No. 3 ("SOW No. 3"), dated May 1, 2003 describes the
Email, Fax, and Voice response services for Technical Support, Customer Service,
and Sales ("Services") that PeopleSupport, Inc. ("PeopleSupport") will provide
to Network Solutions, Inc. ("Client"). This SOW No. 3 is entered into in
connection with that certain Professional Services Contract between
PeopleSupport and Client dated as of December 4, 2000 (the "Agreement"). This
SOW No. 3 supercedes all prior functional and technical understandings, whether
written or oral, between PeopleSupport and Client regarding the matters
addressed herein, including all prior SOWs and change orders. All capitalized
terms used herein and not otherwise defined herein shall have the meanings
assigned to them in the Agreement. In the event of any inconsistencies between
this SOW No. 3 and any other prior agreements, the provisions of this SOW No. 3
shall prevail over such agreements.

OVERVIEW

In conjunction adoption of SOW #3, PeopleSupport will outline and begin to
deploy an effective methodology to support and migrate the current segmented
workforce to a Universal Agent strategy as directed by the Client within the
first thirty (30) days after the effective date of this agreement. This
migration strategy will support the concept that all eReps and support personnel
will be cross-trained on all customer contact methods and programs for required
support.

Going forward, it is inherent within the Universal Agent concept that the nature
of the work performed by PeopleSupport for Network Solutions may change.
PeopleSupport recognizes the needs of Network Solutions to be able to address
these future dynamics of the business relationship. To that end, PeopleSupport
understands that the types and natures of the work performed for Network
Solutions can and will change during the life of this agreement. PeopleSupport
commits to working with Network Solutions in establish a mutually agreeable
change order as these dynamics dictate. The long-term goal of both parties,
working within the framework of this Agreement, allows for that migration at the
volumes established herein.

PEOPLESUPPORT PROVIDED SERVICES

Expected peak inbound volume (8:00 a.m.-8:00 p.m. US eastern time weekdays) will
include Tier 1 voice, Tier 1 e-mail and the following fax queues: Main,
Escalated and Password Reset. Expected off peak volume (8:00 p.m.-8:00 a.m.
eastern time weekdays and all hours on weekends) will include Tier 1 voice, tier
1 e-mail, VIP voice, WSV voice, WSV email, and the aforementioned fax queues.
Additionally, Email support may be provided using PeopleSupport's eShare system,
in conjunction with other supporting systems and applications. Fax Support will
be provided through Client's Siebel system. Voice support will be provided for
Client's customer calls routed to PeopleSupport phone system. For purposes of
this document, AHT shall be defined as Talk time + hold time + wrap time. In
addition PeopleSupport will engage in outbound calls to support inbound voice
and fax services.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 4
<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

a VeriSign(R) company
 NETWORKSOLUTIONS(R)                                               PEOPLESUPPORT
--------------------------------------------------------------------------------

                                PROGRAM OVERVIEW
                        VOICE, EMAIL, AND FAX OPERATIONS

<TABLE>
<CAPTION>
OPERATING MODEL                                 OUTSOURCED
------------------------------------------------------------------------------------------------------------------------------------
<S>                                             <C>
SOLUTIONS AND SERVICES                          INBOUND VOICE, EMAIL, FAX AND OUTBOUND VOICE
------------------------------------------------------------------------------------------------------------------------------------
                                                VOICE:  24X7
                                                EMAIL:  24X7
PEOPLESUPPORT SUPPORT HOURS                     FAX:    24X7
                                                PEOPLESUPPORT WILL RECEIVE FORECASTED VOICE
                                                VOLUME DURING PEAK HOURS AND 100% OF VOICE
                                                VOLUME OFF PEAK HOURS AND WEEKENDS.
------------------------------------------------------------------------------------------------------------------------------------
                                                VOICE SUPPORT:

                                                -        85% OF CALLS ANSWERED WITHIN 30 SECONDS/99%
                                                         OF CALLS ANSWERED WITHIN 30 SECONDS FOR VIP
                                                         PROGRAM

                                                -        85% OF ALL VOICE SESSIONS SAMPLED MUST SCORE
                                                         85% OR HIGHER FOR CALL REQUIREMENTS.

                                                EMAIL SUPPORT:

                                                -        90% OF ALL EMAILS PROCESSED WITHIN 1 HOUR

                                                -        99% OF ALL EMAIL SESSIONS SAMPLED MUST BE
SERVICE LEVEL AGREEMENTS                                 ACCURATE AND SCORE 90% OR HIGHER FOR
                                                         CALIBRATION SESSIONS.

                                                FAX SUPPORT:

                                                -        90% OF ALL FAXES PROCESSED WITHIN 1 HOUR

                                                -

                                                -        99% OF ALL CUSTOMER FACING RESPONSES AND PROCESSES
                                                         LEADING TO CUSTOMER RESOLUTION MUST SCORE 90% OR HIGHER
                                                         IN QUALITY ASSESSMENT SESSIONS.
------------------------------------------------------------------------------------------------------------------------------------
CLIENT OPERATING HOURS                          8AM - 8PM EASTERN TIME MON-FRI
------------------------------------------------------------------------------------------------------------------------------------
LANGUAGES SUPPORTED                             ENGLISH
------------------------------------------------------------------------------------------------------------------------------------
CLIENT APPLICATION PLATFORMS                    CLIENT PROVIDED CLIENT/SERVER APPLICATIONS:

                                                -        CONTACT MANAGEMENT & CASE TRACKING SYSTEM:  SIEBEL

                                                -        BACK-OFFICE ACCOUNTING APPLICATION: BARS

                                                CLIENT PROVIDED UNIX BASED VIA TELNET APPLICATIONS:

                                                -        CUSTOMER ACCOUNT MANAGEMENT TOOLS: CREG AND DOMREG.

                                                CLIENT PROVIDED WEB BASED APPLICATIONS:

                                                -        KNOWLEDGE MANAGEMENT: MAX

                                                -        CUSTOMER ACCOUNT MANAGEMENT TOOLS: VMAC, CSR
                                                         TOOLS, SKIPS, RTPS, FDMS, PASSWORD GENERATOR

                                                CLIENT PROVIDED CONNECTIVITY:

                                                -        DUAL VPN OVER THE INTERNET VIA CLIENT PROVIDED ISP CONNECTION

                                                -        CLIENT PROVIDED VPN AND FIREWALL EQUIPMENT
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 5
<PAGE>
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 NETWORKSOLUTIONS(R)                                               PEOPLESUPPORT
--------------------------------------------------------------------------------

2  Solution Overview

In conjunction with Services, PeopleSupport eReps will assist customers with the
following business programs:

<CAPTION>
<TABLE>
                                                                                             CUSTOMER
   PROGRAM            SYSTEM USED                        TASKS                            CONTACT METHODS
-----------      -------------------   ---------------------------------------         ------------------
<S>              <C>                   <C>                                             <C>
TIER 1           > CSR Tools           > Assist customers with new Domain              > Inbound Voice
                 > Siebel                 Registrations                                > Outbound Voice
                 > BARS                > Technical Support with existing               > Email
                 > VMAC                   domain registrations (billing,               > Fax
                 > SKIPS,                 product and technical support)
                 > RTPS                > General customer inquiries and
                 > FDMS                   complaints
                 > Password            > Up-sell additional products and
                   Generator              services to customers
                 > EShare (Email)      > Create service requests (SRs) in
                                          Siebel for inbound calls
                                       > Call back customers to resolve
                                          open SRs

TIER 2           > CSR Tools           > Handle escalated issues from all              > Inbound Voice
                 > Siebel                 other programs and touchpoints.              > Email
                 > BARS                > Escalated issues include:                     > Fax
                 > VMAC                   Refund/Waive Approval, Manual
                 > SKIPS,                 Change in CSRT, Domain
                 > RTPS                   specializing more than once,
                 > FDMS                   customer callbacks, request for
                 > Password               Client's Corp Support assistance,
                    Generator             Special Access in Siebel
                 > EShare (Email)

VIP              > CSR Tools           > Domain name registration and                  > Inbound Voice
                 > Siebel                 renewal for premier customers                >
                 > BARS                > Technical support and domain
                 > VMAC                   modification for premier customs
                 > SKIPS,              > Up-sell additional services to
                 > RTPS                   customers
                 > FDMS                > Create service requests (SRs) in
                 > Password               Siebel for inbound calls
                    Generator
                 > EShare (Email)

WEBSITES         > Siebel              > Provide technical support for                 > Inbound Voice
                 > Value Web              Client's web site program                    > Email
                 > EShare (Email)                                                      >

AOL-SB           > Siebel              > Handle escalated technical support            > Inbound Voice
                                          calls for Client's AOL Small
                                          Business program from AOL
                                          customer service

PASSWORD         > Siebel              > Respond to customer requests for              > Inbound Voice
RESET            > CSR Tools              forgotten passwords by resetting             > Outbound Voice
                 > Password               passwords.                                   > Fax
                    Generator
</TABLE>

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 6
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CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
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 NETWORKSOLUTIONS(R)                                               PEOPLESUPPORT
--------------------------------------------------------------------------------

2.1  INBOUND VOICE SUPPORT PROCESSES

PeopleSupport will provide Inbound Voice Support response for Client. Inbound
voice support will consist of live voice response to resolve customer service
and technical support issues.

Client and PeopleSupport agree on the following Inbound Voice Support processes
for *** programs:

      1.    eRep(TM) will utilize Client provided *** to validate customer
            information as trained by Client.

      2.    Once customer information is validated, eRep(TM) will create a new
            *** record in ***.

      3.    eRep(TM) will research the issue using processes and tools taught
            during training.

      4.    eRep(TM) will process the issue using the systems and processes
            taught during training. ***

      5.    eRep(TM) will interact with the customer to resolve their request.

      6.    Once request is resolved eRep(TM) will close out the *** products
            and services.

The above processes are the only voice support processes required. Changes to
these processing requirements will be subject to a documented change order.

2.1.1  INVOICE REQUESTS

For inbound voice calls where customers are requesting a faxed copy of an
invoice, Client and PeopleSupport agree to the following process: NOTE: the
below is an interim process as Client will be deploying *** system that will
mitigate the need for said process.

      1.    Customer calls the toll free number to request a copy of an invoice.

      2.    The eRep will then open up the requested invoice using the Client
            *** application.

      3.    The eRep will then confirm the customers fax number and print the
            requested invoice to the fax driver utilizing PeopleSupport provided
            fax software.

      4.    The fax document will then be queued and sent to the customer
            through the fax software.

2.2  EMAIL SUPPORT PROCESSES

PeopleSupport will provide email support for Client's customer service. These
email inquiries will be routed from Client's web site and consist of general
customer service support inquiry.

Client and PeopleSupport agree on the following support processes for handling
*** email programs:

      1.    Customers will email inquiries from Client's web site.

      2.    Email will be routed by Client to PeopleSupport email system as
            defined in Section 5 of SOW No. 3.

      3.    eRep(TM) will research the issue using the processes and tools
            taught during training.

      4.    eRep(TM) will select the appropriate template response and make any
            modifications required.

      5.    If an appropriate template response is not available, eRep will
            generate a response based on information presented during training.

      6.    eRep(TM) will answer email using PeopleSupport's eShare system.

      7.    When eRep(TM) is certain all inquiries have been answered, the eRep
            will deliver standard closing.

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 7
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 NETWORKSOLUTIONS(R)                                               PEOPLESUPPORT
--------------------------------------------------------------------------------

      8.    *** will only be created by an eRep if the email is *** for
            resolution.

      9.    eRep(TM) will send the response to the customer.

The above processes are the only processes required for email support. Changes
to these processing requirements will be subject to a documented change order.

2.3  FAX SUPPORT PROCESS

PeopleSupport will provide inbound fax support for Client. Fax support will
consist of customer faxes sent in to resolve existing customer service requests.
Fax support will be handled using Client's *** system.

Client and PeopleSupport agree on the following support processes for handling
FAX Support for *** Programs:

      1.    Customers will fax in supporting documentation to resolve existing
            service requests to Client's *** System. The *** system will then
            automatically route the fax to the appropriate *** service request
            or the general fax queue in ***. An *** will have already been
            opened for the *** during the ***. In cases, where a fax is
            submitted without *** and an ***, the eRep will open an *** for each
            fax request submitted where *** is created.

      2.    eRep(TM) will query the *** system and pull up incoming faxes to be
            processed.

      3.    eRep(TM) will research the issue using processes and tools taught
            during training.

      4.    eRep(TM) will process the issue using the systems and processes
            taught during training.

      a.    This may include placing an outbound call or sending an outgoing ***
            email to customer to solicit more information required to support
            customer's request.

      b.    This may include asking a *** documents required to complete stated
            request.

      5.    eRep(TM) will close out the service request in ***.

      6.    eRep(TM) will change status of fax activity to `done'.

*** will send an automated email response to the customer informing them that
the issue has been resolved and service request has been closed.

The above processes are the only processes required for fax support. Changes to
these processing requirements will be subject to a documented change order.

2.4  CHAT SUPPORT PROCESS

Should Client and PeopleSupport mutually agree to implement chat support the
pricing and service levels set forth in this SOW for voice support for that
program shall apply. The specific processes and implementation activities will
be detailed in a change order.

2.5 OUTBOUND VOICE PROCESSES

PeopleSupport eReps will perform outbound calls on Client's behalf for the
following processes:

> When a customer calls to have their *** and is unable to answer *** address in
  *** is ***; but the caller is calling from

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 8
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CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
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 NETWORKSOLUTIONS(R)                                               PEOPLESUPPORT
--------------------------------------------------------------------------------

  the phone number on the *** record, the eRep is to call the *** at the number
  listed in ***.

> If additional information is needed to ***, the eRep will attempt to contact
  the *** to get all required information from customer to complete the request.

2.6  BACK-OFFICE PROCESSES

PeopleSupport will provide the following back office process in support of
Client:

REWORK QUEUE -- PeopleSupport will assign *** eReps to monitor and process ***
in the ***Rework Queue. This queue will consist of *** that have been rejected
due to incomplete or inaccurate information or *** that should not have been
escalated. Support of this queue may require eReps to contact customers *** to
gather ***.

*** -- PeopleSupport will assign *** eReps to support *** changes for ***
program. Request for *** will be received via email and processed using Client's
tools.

SR MANAGEMENT -- On a ***, the designated PeopleSupport operations management
personnel will be required to query *** in order to manage the volume of ***.
*** are to be routed to the proper internal Client department for handling,
completed and closed by the PeopleSupport Supervisor or support staff or
communicated to the Vendor Manager for handling. Under the current Client
defined process, eReps will not need to spend any time outside of the voice or
fax handle time to work on ***. If Client defines any processes that require
eReps to spend time working or *** outside of time that is already *** this time
will be ***.

All eReps assigned to *** programs may also be utilized to support other
programs as volume dictates. PeopleSupport may adjust the number of eReps
assigned to support these processes based volume. All time spent directly in
support will be *** and tracked using PeopleSupport's CMS system.

Client and PeopleSupport may mutually agree to have PeopleSupport eReps perform
other processes. These processes will need to be mutually agreed to in writing
using a change order according to PeopleSupport's change order processes. Should
Client and PeopleSupport mutually agree, any back office work performed by
PeopleSupport eReps will be subject to the terms of pricing, staffing, and
forecasting requirements defined in this SOW No. 3.

2.7 SUPPORT ESCALATION PROCESS

Client acknowledges that there will be situations where PeopleSupport eReps will
be unable to resolve a voice, email, or fax support inquiry. In such
circumstances, PeopleSupport's *** group will handle escalations. If the ***
group cannot resolve the issue then it will be assigned to the appropriate
PeopleSupport supervisor who will process the request. If the PeopleSupport
supervisor cannot resolve the issue, the issue will be assigned to the
appropriate *** department who will resolve the issue.

2.8 PERFORMANCE OBJECTIVES

Client and PeopleSupport agree on the following performance goals for all
programs except for ***:

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 9
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 NETWORKSOLUTIONS(R)                                               PEOPLESUPPORT
--------------------------------------------------------------------------------

>    INBOUND VOICE SLAS

     On a *** basis, PeopleSupport will answer a minimum of *** of Client's
     Voice Support sessions within *** seconds of the applicable incoming
     telephone call being released from PeopleSupport's ACD.

>    INBOUND EMAIL SLAS

     On a *** basis, PeopleSupport shall complete and accurately process and/or
     respond to no less than *** of all email received for any given *** within
     *** of receipt.

>    INBOUND FAX SLAS

     On a *** basis, PeopleSupport shall complete and accurately process and/or
     respond to no less than *** of all faxes received for any given day within
     *** of receipt. At no time shall the oldest date of non-processed or not
     started faxes exceed *** from the current *** work schedule.

>    ***

On a ***, each Supervisor and each Team Manager will be required to query *** in
order to effectively manage the volume of *** are to be routed to the proper ***
department for handling, completed and closed by the PeopleSupport Supervisor or
support staff or communicated to the Vendor Manager for handling. At no time
shall any open *** be assigned to a ***. Further, at no time shall an open ***
be assigned to a Supervisor with no action taken or annotation listed for more
than ***. All *** are to be routed, escalated or closed.

Client and PeopleSupport agree on the following performance goals for the ***
Program:

>    INBOUND VOICE SLAS

     On a ***, PeopleSupport will answer a minimum of *** of Client's Voice
     Support sessions within *** seconds of the applicable incoming telephone
     call being released from PeopleSupport's ACD.

>    INBOUND EMAIL SLAS

     On a ***, PeopleSupport shall complete and accurately process and/or
     respond to no less than *** of all email received on a given *** within ***
     of receipt.

>    INBOUND FAX SLAS

     On a *** basis, PeopleSupport shall complete and accurately process and/or
     respond to no less than *** of all faxes received for any given *** within
     *** of receipt. An no time shall the oldest date of non-processed or not
     started faxes exceed *** from the current *** work schedule.

>    ***

     At no time shall any open *** be assigned to a *** eRep. Further, at no
     time shall an open *** be assigned to a Supervisor with no action taken or
     annotation listed for more than ***. All *** are to be routed, escalated or
     closed. In addition, any issue that takes more than *** to complete will
     require regular and consistent communications to customers advising of the
     status of issue. These messages should be based upon the notes listed in
     *** by the department that is working to resolve issue.

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 10
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 NETWORKSOLUTIONS(R)                                               PEOPLESUPPORT
--------------------------------------------------------------------------------

>    AHT

     Client and PeopleSupport agree to a target AHT goal of ***. Should Client's
     processes change or other activities outside of PeopleSupport's control
     occur that affect AHT, Client and PeopleSupport will mutually revise the
     target AHT to a level that is commensurate with the processes and
     procedures required to support Client. Furthermore Client and PeopleSupport
     agree to *** the target AHT on *** basis. Should PeopleSupport fail to meet
     target AHT goals when process or procedural changes are implemented,
     PeopleSupport shall not be held responsible for meeting the target SLA for
     any period the changes are in effect.

PeopleSupport is not responsible for delays in meeting the service levels
arising from any Client provided telecommunication, software applications,
materials, equipment or Client operational delays.

2.9      VOLUME FORECASTING AND SERVICE LEVEL AGREEMENT

In order for PeopleSupport to properly staff the Client's account, Client agrees
to provide PeopleSupport with a *** *** forecast every *** for all customer
contact methods serviced by PeopleSupport, divided into *** increments, of the
number of *** sessions Client will deliver to PeopleSupport for each program
("Support Target"). Each *** forecast submission is considered locked for the
next ***. For example, on ***, Client will submit a forecast for *** beginning
***. In this example, the *** will be considered locked; the following
*** Client will submit a forecast for *** beginning ***. The forecast for ***
will then be considered locked. Should Client fail to deliver a forecast for a
given ***, the *** of the *** shall be ***.

Client must receive written confirmation of acceptance of such forecast within
*** from its PeopleSupport Account Manager before the forecast is deemed
accepted by PeopleSupport. Once agreed the forecast is locked down,
PeopleSupport will be accountable to support the volume as outlined in the
forecast. If PeopleSupport fails to respond with a written communication of
acceptance within two business days, forecast will be considered as accepted.
Performance objectives and service levels shall not apply in a *** in which
Client has failed to deliver a ***. PeopleSupport agrees to service, in each
calendar month, that number of support sessions equal to the respective Support
Target for such month, but may, in its discretion, service additional support
sessions. PeopleSupport shall not be obligated to meet the agreed upon
performance objectives and service levels in the event the actual volume of
sessions received by PeopleSupport is more than *** over the respective forecast
for such point of contact or program only on the day of the excessive volume.

2.10     ADJUSTMENT TO FORECASTS AND RAMP-UP PROCESSES

PeopleSupport will develop a capacity plan such that the respective Support
Target may be increased or decreased by Client by up to an aggregate of *** each
month from prior month with respect to each customer contact methods. The
Support Targets for a *** become *** prior to the start of such ***.

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 11
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CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
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 NETWORKSOLUTIONS(R)                                               PEOPLESUPPORT
--------------------------------------------------------------------------------

In no event shall PeopleSupport be required to staff to volumes, patterns and
handle time estimates and/or meet performance objectives (as defined herein),
which are unreasonable or cannot reasonably and/or practically be achieved
during the timeframe requested.

2.10.1   SUBSTANTIAL VOLUME INCREASES

If Client requires a volume increase in the number of contacts supported by
PeopleSupport (i.e., a monthly increase of more than *** with respect to a
customer contact methods) (a "Substantial Volume Increase"), a mutually agreed
upon ramp up period will be planned:

    a)  To facilitate the appropriate collection of human and technical
        resources to handle a Substantial Volume Increase, Client must provide
        reasonable notice to PeopleSupport, with no less than 45-day written
        notice before the start of the Substantial Volume Increase. The proposed
        Substantial Volume Increase requirements shall be reasonable under the
        circumstances and the available resources and technical infrastructure.
        Should Client provide less than 45-day written PeopleSupport will make a
        reasonable to handle the additional volume, but cannot guarantee
        performance goals during this period.

    b)  PeopleSupport will present Client with a Change Order outlining a
        detailed capacity ramp up plan ("Ramp up Plan") for Client's approval.
        Client must approve the capacity plan and the terms of the Change Order
        before PeopleSupport commences with the ramp up.

    c)  PeopleSupport will make every reasonable effort to achieve pre-defined
        performance objectives and Service Levels during the ramp up period set
        forth in the Ramp up Plan Change Order. However, Client will provide a
        reasonable time frame post ramp up to meet outlined performance goals
        and service levels.

    d)  Client will be responsible for all client specific new hire training
        costs required to meet service levels for forecasted volume, as set
        forth in Appendix A. PeopleSupport shall determine the staffing levels
        required based on Client's forecast and train new eReps to meet service
        levels. *** forecasted volumes that is not a result of attrition.

2.10.2   VOLUME DECREASES

Notwithstanding Section 2.8 above, if Client elects to decrease the volume of
sessions provided to PeopleSupport by more than ***, Client's minimum financial
obligation to PeopleSupport shall continued to be as set forth on Appendix A.

2.10.3   FORECASTS FOR SPECIAL PROMOTIONS AND ADVERTISING

Client will provide PeopleSupport with notice of and forecasts related to all
media and program promotions (including, but not limited to, radio, television,
direct mail, e-mail, Internet and other media) within a reasonable amount of
time before release of the promotion so that PeopleSupport can make appropriate
staffing or other adjustments. PeopleSupport shall not be obligated to meet
performance objectives in the event the actual volume of sessions received by
PeopleSupport is more than *** over the forecast. However, PeopleSupport shall
remain responsible for standard SLAs and performance standards if volume is
within the lock-in forecast level or any excess volume up to ***.

2.11     PEOPLESUPPORT OPERATIONAL CAPACITY PLANNING

PeopleSupport will work closely with Client's Work Force Management team to plan
capacity, and to develop operational plans. Based on the volume forecasts
provided by Client in the *** Support Forecasts, PeopleSupport will provide
Client with a *** capacity forecast reflecting

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 12
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CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
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 NETWORKSOLUTIONS(R)                                               PEOPLESUPPORT
--------------------------------------------------------------------------------

the number of eReps required to handle the forecasted volume of contacts in
accordance with its performance objectives and service levels ("*** Capacity
Plan"). The *** Capacity Plan will factor in PeopleSupport's analysis of actual
contact volumes, historical performance, existing and new-hire resources and
special circumstances (holidays, seasonality and attrition factors).

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 13
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 NETWORKSOLUTIONS(R)                                               PEOPLESUPPORT
--------------------------------------------------------------------------------

3        TRAINING

The training phase of the outsourcing program is crucial to PeopleSupport's
ability to provide Client with quality service. In this section, our approach,
initial and ramp-up training process and the on-going program updates or changes
to training.

3.1      TRAINING APPROACH

Client will make available all existing training and research documentation,
training materials, and the knowledge base to PeopleSupport. Client and
PeopleSupport will jointly participate in the training needs analysis process
with members from both teams to identify learning objectives and determine the
scope of the training effort. For each program and curriculum required, Client
or Client designate must certify PeopleSupport trainers to provide training as
prescribed by Client.

PeopleSupport will provide written confirmation that all Pre-Shift material has
been delivered in accordance with Client's requests.

PeopleSupport will develop a customized training program for Client with the
following capabilities:

-    Utilize the Client trainers and facility for the Train-the-Trainer session.

-    Provide instructors with extensive background in customer service/technical
     support, as well as stand up classroom training experience.

-    Provide basic customer service and communications training, Client
     product/program training and pre-certification of agents prior to
     performing support for Client.

-    Establish a training and QA structure that supports Client's program
     requirements.

-    Create a separate training environment that resembles the live Client
     environment, including individual workstations equipped with Client's
     applications.

Client will be responsible for the ***.

3.2      ONGOING TRAINING AFTER LIVE DATE

Increases in the volume of services provided and/or significant changes to
Client's policies/procedures, products, or service offerings will require
post-implementation training. A need analysis will be conducted to determine if
any course development material must be prepared, and to scope out how long the
training should take so that PeopleSupport can appropriately schedule the
training. In order to provide the highest level of quality, PeopleSupport will
recommend training updates when deemed necessary. Client must provide
PeopleSupport with all relevant ongoing training materials a minimum of five (5)
business days in advance of the training date. In emergency situations where
programs may need to shift to PeopleSupport quickly and Client does not have the
luxury of a five (5) day advanced notice, PeopleSupport will make a reasonable
effort to provide and support training needs on an emergency needs basis.
PeopleSupport will provide *** and Client and will be ***.

Reasons for needing post-implementation training include, but are not limited to
the following:

-     New delivery mechanisms

-     System changes

-     Procedure changes

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

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-    New product/service introductions

-    Policy changes

-    Changes to support provided

Client may request PeopleSupport to provide additional training on updated
material and other newly introduced Client system. Any training provided to
Client for this purpose is subject to the training rates listed in Appendix A of
this SOW No. 3. Client will be responsible for all of Client approved travel
related expenses of PeopleSupport personnel for this activity. Client will be
responsible for *** at the service levels set forth in this SOW No. 3.
PeopleSupport shall determine the number or eReps that are required to be
trained and will not be required to have prior approval from Client to hire
and/or train new eReps, though PeopleSupport will make every effort to
communicate any planned training with Client in a reasonable time frame.
PeopleSupport will be responsible for any *** caused by *** to planned ramp
down.

At least once per ***, Client and PeopleSupport shall conduct a *** to ensure
that PeopleSupport maintains the most updated and accurate training materials
available. Client is responsible for delivering updated training materials to
PeopleSupport on a regular basis.

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

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 NETWORKSOLUTIONS(R)                                               PEOPLESUPPORT
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4  QUALITY ASSURANCE

PeopleSupport will provide a comprehensive quality management and assurance
process, including the following components:

-     A custom Quality Assurance program designed for the Client's program

-     A dedicated Quality Assurance (QA) team who together with an eRep's
      supervisor will conduct QA monitoring.

-     Weekly email coaching calibrations between PeopleSupport QA/Operations
      Team and the Client.

-     The frequency of monitoring will be commensurate with individual eRep
      performance scores.

-     Development of action plan for agents/teams that fall below the Client QA
      standard.

-     A "Best Practices" Training manual

-     A program and eRep score card providing metrics and performance against
      goals

-     Monitoring of SR compliance across the program

PeopleSupport utilizes and maintains an in-house quality assurance manual. The
quality assurance manual is used to document internal and custom client
processes and procedures. PeopleSupport and Client will work together to
regularly update the QA manual based on the close loop feedback mechanism and
through the Calibration Sessions. The frequency of monitoring will be no less
than *** of sessions handled ***. Quality goals will be established within ***
business days after Live Date of any new program and reviewed *** thereafter.
Both Parties will mutually agree to maintain a quality monitoring system.
PeopleSupport shall assign and dedicate one Quality Assurance Specialist per ***
eReps.

4.1 QUALITY ASSURANCE REVIEW PROCESS

Quality Assurance reviewing will be conducted by the QA department and the
Operation Supervisors or Operation Shift Lead. Each *** the QA Analyst will have
a target number of sessions to complete. The Analyst may conduct a review
through the use of *** transcripts or *** sessions.

During an *** review session, the *** transcript is pulled up using a
PeopleSupport's *** and for the *** review session, the *** session is either
retrieved from a *** sessions or through *** monitoring session. Sessions are
analyzed and scored by QA Analyst on the QA Score Sheet. After this process, the
QA Analyst meets with the eRep to deliver targeted feedback on his/her
performance and provides coaching, if necessary. QA Score Sheet results
detailing individual and team performance are reported to the Supervisors in the
weekly team reports. Trending analysis will be provided to Client on a weekly
basis. Sessions that determine an eRep's behaviors or actions were non compliant
with Client requirements or expectations will require immediate delivery of
feedback to the eRep and his/her Supervisor for immediate coaching.

In addition, Operation Supervisors review a sample of sessions on a weekly
basis. This review process, is similar to the QA process and is documented on
the same score sheet. The feedback is given to the eRep either immediately or
during a later review session. The Supervisor provides positive feedback or any
necessary coaching. If remedial action is required, the Production Supervisor
may recommend coaching from a Subject Matter Expert, listening to other eReps
during sessions, or providing additional focused training. If the PeopleSupport
QA

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

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Analysts provide feedback that suggests global training is required,
PeopleSupport will work with Client to develop required curricula.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

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 NETWORKSOLUTIONS(R)                                               PEOPLESUPPORT
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5        TECHNOLOGY

5.1      TECHNOLOGY ARCHITECTURE AND SPECIFICATIONS

This section outlines the technical requirements for the integration of systems
and technologies in support of Client's operation at PeopleSupport.

The following diagram illustrates the agreed voice and data connectivity
architecture between Client and PeopleSupport facilities:

                                       ***

5.2      EMAIL TECHNOLOGY SUPPORT

PeopleSupport will provide support for Client's email by using PeopleSupport's
eShare email management system. PeopleSupport shall provide support for the
following Client mailboxes:

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

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 NETWORKSOLUTIONS(R)                                               PEOPLESUPPORT
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<TABLE>
<CAPTION>
     NAME            ADDRESS                                      PROGRAM
<S>                  <C>                                          <C>
                     ***
                     ***
   Customer Service  ***                                            ***
                     ***
                     ***
   Fax Service       ***                                            ***
   Managed DNS       ***                                            ***
   WSV               ***                                            ***
   WSV Excel         ***                                            ***
   WSV Intuit        ***                                            ***
</TABLE>

It will be Client's responsibility to route these incoming emails to a
designated address on a dedicated PeopleSupport Mail Server. PeopleSupport will
initially support one queue for each mailbox listed above. Additional mailboxes
or queues may require a change order and carry applicable charges. PeopleSupport
will also support additional eShare queues to be used for escalations.

PeopleSupport shall provide support to Client using a dedicated mail server and
a dedicated eShare application server. Both the eShare application server and
email server shall have a redundant backup that is also dedicated for Client.

PeopleSupport shall provide Client *** of PeopleSupport's eShare application as
set forth in Appendix A of this SOW No. 3. Client will use eShare for updating
Client templates, handling escalations, and monitoring. PeopleSupport will
provide client with all files and documentation required to install and run the
eShare system. It shall be Client's responsibility to install the application on
Client designated workstations. PeopleSupport will provide client *** to be used
on the eShare systems. Client eShare logins will not have any administrative
capabilities beyond updating Client templates and categories.

At a future date, Client may elect to use Client's *** to process *** instead of
PeopleSupport's *** system. Should that change occur, the new process would need
to be documented in a change order.

The following diagram illustrates the *** and routing:

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

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 NETWORKSOLUTIONS(R)                                               PEOPLESUPPORT
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                                       ***

      1.    Client's customers will submit email inquiries through the Internet
            to Client hosted mailbox. These emails will be sent through the
            Internet to Client's mail server.

      2.    The Client mail server will then auto-forward the messages across
            the public Internet to the dedicated PeopleSupport mail server.

      3.    The incoming messages will be pulled from the PeopleSupport mail
            server in the eShare email response system hosted by PeopleSupport.
            The eShare system consists of a dedicated application server and
            dedicated database server. PeopleSupport eReps will respond to the
            emails through the eShare software on their desktop.

      4.    Outgoing email responses will be sent from eShare to the
            PeopleSupport mail server. The mail server will then send the
            outgoing messages through the Internet to the customers email
            account.

      5.    Client's agents may connect to the PeopleSupport eShare system using
            the eShare software installed on their desktop. Connectivity to the
            PeopleSupport eShare servers will be over the public Internet.

5.3   VOICE TECHNOLOGY SUPPORT

PeopleSupport eReps will receive voice calls on behalf of Client. Calls may be
received on *** or routed directly to PeopleSupport from a *** depending on the
program being supported. Calls will be routed from a *** lines terminated at
PeopleSupport's *** in Los Angeles. Calls will be routed from the Los Angeles
*** at PeopleSupport to the Manila operations centers using PeopleSupport's
private voice network.

PeopleSupport provides the routing, capacity management, and delivery of all
calls to the Manila center utilizing our dedicated private network and its
tandem ***. Calls are escalated back to Client facilities using ***
mechanisms as furnished by Client or using a Client provided dial plan to place
US-based outbound calls.

Client may also make use of Client's *** server to intelligently route calls to
PeopleSupport. Client will house a *** and a *** in PeopleSupport's Manila
center to assist with call routing. Calls will be routed between PeopleSupport
and Client's Call

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

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 NETWORKSOLUTIONS(R)                                               PEOPLESUPPORT
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Center based on agent availability and queue size. Client will maintain a
back-up routing mechanism in the event of a *** or network failure. Client will
be responsible for supporting and maintaining the ***.

PeopleSupport will provide and support the following VDNs and routing
requirements to support Client:

<TABLE>
<CAPTION>
                                  TOLL FREE
NAME                               NUMBER                  ROUTING                                     PROGRAM
<S>                               <C>                      <C>                                         <C>
***                                 ***                     ***                                          ***
***                                 ***                     ***                                          ***
***                                 ***                     ***                                          ***
***                                 ***                     ***                                          ***
***                                 ***                     ***                                          ***
***                                 ***                     ***                                          ***
***                                 ***                     ***                                          ***
                                    ***
***                                 ***                     ***                                          ***
</TABLE>

For calls that are routed directly to PeopleSupport from Client's toll free
number, PeopleSupport will provide a recorded greeting of up to 10 seconds. Any
changes to these recordings will be subject to a documented change order.

REAL TIME CALL MONITORING

PeopleSupport provides a real-time Service-Observe and call monitoring
capability for all of its locations. This monitoring is password protected and
can be conducted anytime and from anywhere without the need for prior
arrangement with PeopleSupport. Client has been provided with live call
monitoring capability by dialing into ***.

*** and real time volumes can also be monitored via *** or PeopleSupport's
Intellicenter Analytics portal. Client will be able to retrieve *** statistics
from PeopleSupport's Intellicenter Analytics portal. In addition, Client can
access the *** system to observe real time split/skill statistics and
performance information. The PeopleSupport Intellicenter portal is the book of
record for all call performance statistics and billable activity for Client.

5.5 DATA CONNECTIVITY

Data connectivity will be through a *** via a Client provided, dedicated ***
connection. Client will also provide a *** to serve as a backup. Client will
provide all required *** to establish the *** connection between PeopleSupport's
data center *** and Client's data center.

It is Client's responsibility to ensure that the network connectivity between
Client's facility and PeopleSupport's data center is adequate to support the
required applications and user level. Client is responsible for *** associated
with *** between the Client *** and PeopleSupport's ***.

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

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 NETWORKSOLUTIONS(R)                                               PEOPLESUPPORT
--------------------------------------------------------------------------------

PeopleSupport and client will both monitor the communication link between the
two data centers as well as applications supporting the client program.

All email routed to and from PeopleSupport email servers shall be ***.

5.6     CLIENT APPLICATIONS

PeopleSupport utilizes the following applications supplied by Client to provide
customer service for Client's customers:

      1.    *** server application used for looking *** history.

      2.    *** application used for looking up *** information. This is an
            interim support tool that is scheduled to be decommissioned in ***.

      3.    *** - Web based application used to replicate most of the features
            of

      4.    ***

      5.    *** application used for the *** accounts

      6.    *** applications used to record service request information and
            inbound faxes.

Client represents and warrants that it has obtained all necessary rights for
PeopleSupport to use all Client provided systems, applications and materials,
and shall indemnify PeopleSupport against any claims arising out of Client's
failure to secure such rights for PeopleSupport. PeopleSupport is not
responsible for meeting agreed upon performance objectives and service levels
for a day in which PeopleSupport is unable to access Client provided systems.
Furthermore, Client remains responsible for the full daily rate of all eReps
assigned to support Client on any day, or portion thereof, that PeopleSupport is
unable to support Client due to Client system problems for more than ***. Daily
rate will be based on *** of the forecasted volume for all customer contact
methods.

5.6.1   CLIENT *** APPLICATION SERVERS

PeopleSupport houses *** servers to facilitate access to *** using the ***
interface. The *** application servers utilize a secure communication link with
Client's databases residing at Client's facilities. Two of the application
servers act as ***. The third application server acts as a *** for disaster
recovery purposes.

The *** Applications will be used to receive and process *** messages. It is
Client's responsibility to maintain and administer these servers and any
applications that reside on them. This includes *** accounts, conducting
regularly scheduled reboots, ensuring that servers are optimized to handle the
required usage, and any other support needed.

5.6.2   USE OF *** APPLICATION

PeopleSupport will utilize Client's *** software to manage and close all contact
related activity. *** will be created for all *** sessions. *** request will
only be created for inbound *** that need to be escalated to ***.

*** will be used to manage inbound faxes. Client's *** system will handle
routing of incoming faxes in to *** and assign them to the appropriate service
request. If *** is

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

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unable to assign the *** to a *** then it will be assigned to the general ***
queue. PeopleSupport eReps(TM) will need to regularly query *** to retrieve
incoming *** to be processed. PeopleSupport eReps(TM) will also need to monitor
the general queue to manually assign those *** to the appropriate ***.

Client will be responsible for application development, application support,
application performance and all associated maintenance and licensing issues
associated with its *** call management system. As the *** application has a
direct impact on PeopleSupport's ability to conduct its services and meet
program service levels, PeopleSupport and Client agree to follow the
PeopleSupport technical escalation procedures outlined in Attachment B of this
SOW No. 3 in order to resolve any technical issues. Client agrees to create,
modify and manage eRep logins, passwords and to conduct other application
administration promptly so as to not affect PeopleSupport's ability to utilize
the system for call management. Client agrees to a *** turn around period for
completion of all user administration specifically for updating and/or changing
existing *** and *** management systems.

5.6.3    *** SOFTWARE DISTRIBUTION

Client will require PeopleSupport to make regular updates to the *** system by
deploying updated files on eRep workstations. PeopleSupport requires a minimum
of *** advance notice prior to normal *** upgrade. However, PeopleSupport will
assist Client with emergency changes on a case by case basis on shorter notice.
PeopleSupport will manage the distribution of the updated files to eReps
workstation from Client files supplied on Client's network. Any *** upgrade
activities beyond a standard monthly upgrade consisting of copying upgraded ***
files may carry a professional services fee as defined in Appendix A of this SOW
No. 3.

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

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5.7   REPORTING AND DATA FEED

      PeopleSupport will provide Client with *** to access a secure web site
      containing the Intellicenter Analytics portal. Client may access all of
      its reports for its account through the Intellicenter. All reports are
      based on US Central Time (CT) standard. If Client wishes to have reports
      generated on information not included in the PeopleSupport standard
      reporting package, PeopleSupport can provide custom reporting. The
      requirements, cost, and time frame required for development will be
      determined by the Implementation Project Manager and will be submitted to
      Client in writing for approval prior to commencement of development.

      Information available on the Client Portal will be maintained on the
      Portal for the following periods of time: thirty (30) days of Daily
      Reports; 6 months of Weekly Reports; and 1 year of Monthly Reports. It is
      Client's responsibility to keep and store such reports for future
      reference. For a period of One (1) year, PeopleSupport will keep raw data
      only.

      PeopleSupport's standard email reports include the "Email Performance
      Report". This report is generated on a *** basis with  *** intervals. This
      report includes the number of *** required to *** from *** for the ***,
      and the number of ***. On the *** report this information is divided into
      ***. An example of the *** version of this report is included in Appendix
      C.

      In addition to providing standard reports, PeopleSupport will provide the
      *** defined in Appendix C. PeopleSupport will post these reports to
      PeopleSupport's Intellicenter Analytics Portal and on a *** basis the ***
      version of these reports will be posted to PeopleSupport's FTP site.

      Client will promptly and regularly provide PeopleSupport with reports
      required to perform QA, validate forecasts, and monitor eRep utilization.
      If Client data servers are fully operational at a minimum, Client will
      provide PeopleSupport the following reports:

      -     On a daily basis, Client will provide PeopleSupport a list of the
            number of faxes received, processed, the average time required to
            process fax from time received until the fax is completely
            processed, and the number of faxes pending by queue divided in to
            half hour segments.

      -     On a daily basis, Client will also *** per queue.

      -     On the first business day of each month, Client will provide
            PeopleSupport the number faxes processed by Queue, the number
            processed in less than two hours, and the number processed in less
            than six hours.

      Alternatively, Client may provide PeopleSupport ***. Such a *** would be
      delivered to PeopleSupport on a *** basis *** and contain details ***.

      Client acknowledges and agrees that service level agreements relating to
      fax customer contact will be waived if Client fails to provide
      PeopleSupport with ***.

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

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5.8     ESCALATION OF TECHNOLOGY ISSUES

PeopleSupport and Client agree to follow the Technical Escalation Procedures
documented hereto as Appendix B for any technical issues that may arise
affecting Client's customer service operations.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

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6     SECURITY

6.1   CLIENT SECURITY REQUIREMENTS

A. SECURITY
PeopleSupport will use *** to comply with the following: (a) use current
security to protect the PeopleSupport telecommunications system and any computer
system or network device that PeopleSupport uses to provide Services hereunder
against the *** (i) protecting against ***, (ii) securing the computer systems
and network devices, and (iii) protecting against ***; (b) with respect to any
of the Services or any other information or material, if any, provided by
PeopleSupport to Client via electronic mail, a website and/or otherwise via the
Internet (and/or to the extent PeopleSupport shall have access to Client's
and/or its Affiliates' electronic mail, website and/or other Internet systems),
provide security to *** that PeopleSupport accesses or uses to provide the
foregoing against the *** (i) protecting against ***, (ii) securing such server,
and (iii) protecting against *** of *** software; and (c) maintain *** and
provide general maintenance and monitoring of *** and implementation of *** set
changes and active *** monitoring of *** in order to identify attempted security
violations. In the event of an attempted security violation, PeopleSupport shall
notify Client as soon as reasonably possible.

B. INTRUSION DETECTION
PeopleSupport will use *** to use and follow the following intrusion detection
services and procedures: (a) provide intrusion detection services to detect
unauthorized access to or unauthorized activity on the PeopleSupport
telecommunications system as well as networks, computer systems and network
devices associated with the use of and access to the Client's call management
systems and databases. PeopleSupport will attempt to ensure that all intrusion
detection measures and systems are maintained and functional on a *** basis.
Intrusion detection services shall include, *** appropriate computer system
access logs and (b) notify Client as soon as reasonably possible of any
detected, potential or suspected intrusions in violation of this subsection B.

C. VIRUS PROTECTION
PeopleSupport will use *** to use and follow the following computer virus
detection/scanning services and procedures: (a) employ, implement and maintain
the then current *** program (including, without limitation, a feature to
prevent the spread of computer viruses between parties which access or exchange
data or files through network connectivity) prior to sending any data, files or
other material to Client and/or accessing or submitting the same to Client's
call management systems (singularly or collectively "Data Sending") and, upon
detecting *** and (b) install and use such computer virus detection/scanning on
all Data Sending mechanisms as well as at any other points reasonably requested
by Client.

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

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D. ACCESS CONTROL
PeopleSupport will use *** to use and follow the following access control
services and procedures: (a) implement measures to restrict *** systems to only
authorized personnel; (b) attempt to ensure that all eReps and other
PeopleSupport personnel who access or submit material to Client's *** are *** to
and *** by the PeopleSupport hosted systems and Client's *** (PeopleSupport
shall not use any ***); (c) enforce the principle of "***," namely, that
authorized personnel only have the level of access to Client's call management
systems required to perform their job functions in providing services to Client;
(d) in addition to any application, database or operating system level access
controls, *** encryption technology, e.g., *** (all encryption mechanisms
employed by PeopleSupport must be approved in advance, in writing, by Client);
(e) restrict access to all Client's customers' or providers' data, personally
identifiable information, and other data identified by Client as "sensitive" or
"confidential" stored on backup media, in hardcopy form or in any other format
to only those employees who require such access to accomplish their job
functions in performing the Services and store such data in a physically secure
location; and (f) remove all Client data and data identified as "***" from any
media, whether magnetic, optical or any other form, before disposing of such
media. (By way of example only, and without limitation, an acceptable form of
data removal for magnetic media would be degaussing.)

E. DATA INTEGRITY
PeopleSupport will use *** to provide the following data communication security
services: (a) ***.

F. NOTICE AND LOGS
PeopleSupport shall report actual or potential security violations or incidents
that impact Client to Client within *** of PeopleSupport's knowledge.

G. CLIENT SECURITY REQUIREMENTS
The service requirements, functions, security features and other requirements
set forth in Subsections A. through F. above, inclusive, shall be referred to
singularly or collectively as the "Client Security Requirements."

6.2 PEOPLESUPPORT SECURITY PRACTICES

A. PeopleSupport shall disclose to Client PeopleSupport's physical, personnel,
communications, data and operational and security policies, procedures and
methodologies and all hardware, software, telecommunications and other
technology used to implement such policies, procedures and methodologies,
including, without limitation, those related to network firewalls, access
control, system administration and maintenance, intrusion detection, virus
detection and

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 27
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NETWORKSOLUTIONS(R)                                                PEOPLESUPPORT
--------------------------------------------------------------------------------

eradication, data encryption, data backup, system restoration, redundant
systems, backup power and disaster recovery used by PeopleSupport to meet the
Client Security Requirements (singularly or collectively, "PeopleSupport
Security Practices").

B. To the extent required, PeopleSupport shall have *** days to phase in its
PeopleSupport Security Practices to meet the Client Security Requirements.
During (but not necessarily for the full extent of) any such period, Client may
conduct a review and audit of PeopleSupport's Security Practices. At the
conclusion of such audit ("Security Audit Completion"), Client may advise
PeopleSupport of suggested modifications or additions to its PeopleSupport
Security Practices in order to comply with the Client Security Requirements.
PeopleSupport agrees that beginning upon the Security Audit Completion it will
use commercially reasonable efforts to comply with the Client Security
Requirements. In addition, PeopleSupport agrees to work with Client to implement
acceptable recommendations that Client makes with respect to the PeopleSupport
Security Practices.

C. Client may conduct audits, upon a minimum of *** prior written notice and
during normal business hours so as not to materially effect PeopleSupport's
operation of its business, to determine PeopleSupport's state of compliance with
respect to obligations set forth in this Section.

6.3   NETWORK SECURITY

-     Entrance to the PeopleSupport network is protected by firewalls. Access to
      the production systems is granted on an as-needed basis, and is monitored
      for any possible abuse or unauthorized users.

-     Client equipment shall reside on a separate VLAN.

-     Upon a minimum of *** prior written notice and during normal business
      hours so as not to materially effect PeopleSupport's operation of its
      business, PeopleSupport will permit Client to conduct an independent and
      non-intrusive audit of its security policies, procedures and systems
      including non-invasive penetration testing.

-     PeopleSupport provides a Tier Three Physical Access Control facility, with
      agents residing in a Tier Two Facility Physical Access Control Facility.

-     PeopleSupport provides workstations, offices for management/Team Leaders
      for this program and training/conference areas as well as telephones,
      headsets and installation.

-     PeopleSupport will provide advance notice, in writing, of any desire to
      relocate Client's contact service operations to a new or different
      facility(s). Any services rendered in any of the outsourcer facility other
      than the initially agreed upon Primary Facility, must meet the standards
      of performance and competency specified herein, with no degradation,
      starting at the time the operations to other facilities, including but not
      limited to installation of the necessary telecommunications facilities.

6.3 EREP BACKGROUND CHECK

PeopleSupport performs background checks on all PeopleSupport eReps. The
background checks include ***, request for submission of *** and reviews of
previous ***. Upon hiring, each PeopleSupport eRep signs proprietary
information, non-disclosure and inventions agreements.

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 28
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NETWORKSOLUTIONS(R)                                                PEOPLESUPPORT
--------------------------------------------------------------------------------

IN WITNESS WHEREOF, the Parties have caused their duly authorized
representatives to execute and meet the deliverables outlined in this SOW No. 3.

NETWORK SOLUTIONS, INC.

/s/ John Donaghue
------------------------
Signature

John Donaghue
------------------------
Print Name

Executive Vice President
------------------------
Title

6/2/03
------------------------
Date

/s/ Illegible
------------------------
Signature

Contract Administrator
------------------------
Title

6-2-2003
------------------------
Date

PeopleSupport, Inc.

/s/ Lance Rosenzweig
------------------------
Signature

CEO
------------------------
Print Name

Lance Rosenzweig
------------------------
Title

May 23, 2003
------------------------
Date

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 29
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CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
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NETWORKSOLUTIONS(R)                                                PEOPLESUPPORT
--------------------------------------------------------------------------------

APPENDIX A - PRICING

The following pricing schedule is based on PeopleSupport handling email and
voice technical support for Client.

<TABLE>
<CAPTION>
SERVICE                                                           PRICE
<S>                                                               <C>
***
***
***

ALL PROGRAMS AND CUSTOMER CONTACT METHODS
-     Per ***
      Pricing includes ***

-    Processing time for ***

                                                                  $***

      ALL PRICES INCLUDE***:
***
***
***
***
***
***
TRAINING
Course Development                                                $***
***
***                                                               $***
***
***
VOICE TELECOM FEES
</TABLE>

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 30
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NETWORKSOLUTIONS(R)                                                PEOPLESUPPORT
--------------------------------------------------------------------------------

<TABLE>
<CAPTION>
SERVICE                                                           PRICE
-------                                                           -----
<S>                                                               <C>
***                                                               $***

***
DATA CONNECTIVITY FEES
Client will be responsible for all ***                            $***
TECHNOLOGY HOSTING FEES
   PRICE INCLUDES:                                                $***
-     ***
-     ***
-     ***
-     ***
-     ***
PROFESSIONAL SERVICES, as requested by client
Technical services rendered to alter, change, update or           $***
modify the Client Web Site, and PeopleSupport provided
software, the interface, Internet connectivity, to develop
or modify reports, *** upgrade deployment or for other
technical services.
</TABLE>

<TABLE>
<CAPTION>
ITEM               DESCRIPTION
----               -----------
<S>                <C>
TRAVEL EXPENSES    Client will promptly ***

MINIMUM MONTHLY    ***
COMMITMENTS
                                     or

                   $***

                   The above minimums shall apply to all programs and may apply
                   to any services defined in this SOW as well as other services
                   mutually agreed
</TABLE>

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 31
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NETWORKSOLUTIONS(R)                                                PEOPLESUPPORT
--------------------------------------------------------------------------------

<TABLE>
<S>                <C>
                   to. The minimum fees set forth here are exclusive of ***
                   The term of this SOW No. 3 shall be from 5/1/03 till 3/31/04
                   unless sooner terminated as provided below. During the term
                   of this SOW No. 3, a party may terminate this SOW No. 3 if
                   there is a material default by the other party which remains
                   uncured for more than thirty (30) days following receipt of
                   written notice of such default; provided however that if the
                   alleged default cannot be reasonably cured within thirty (30)
                   days, then the thirty day period shall be extended to that
                   amount of time reasonably necessary to cure such default in
                   which case the defaulting party shall not be deemed to be in
                   material breach provided further that the defaulting party
                   shall have commenced reasonable actions to cure such default
                   during the initial notice period and continue to take such
                   actions after the expiration of the initial notice period.
                   Commencing on 10/1/03, either party may terminate this SOW
                   No. 3 for any reason upon 90 days prior written notice.

Contract Terms

                   Client agrees that PeopleSupport shall be its exclusive
                   outsourcer for the services contemplated in this agreement
                   and for other customer care services provided performance
                   expectations are met or exceeded for all outlined metrics.
                   During the course of the Agreement, Client shall enter into
                   no agreements with other outsourcers for heretofore-described
                   activities.

                   Client agrees to accept electronic invoices and will work in
                   good faith to pursue an electronic payment service for
                   payment of such invoices.
</TABLE>

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 32
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CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
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NETWORKSOLUTIONS(R)                                                PEOPLESUPPORT
--------------------------------------------------------------------------------

APPENDIX B -- TECHNICAL ESCALATION PROCEDURES

PRIMARY TECHNICAL CONTACTS
PeopleSupport and Client have provided the following designated contacts that
are authorized to respond to technical emergencies and escalations:

CLIENT TECHNICAL ESCALATION INFORMATION

<TABLE>
<CAPTION>
                                                                                     CELL        HOURS
NAME              ORGANIZATION    EMAIL ADDRESS           PHONE NO.     PAGER NO.    PHONE NO.   ON CALL
----              ------------    -------------           ---------     ---------    ---------   -------
<S>               <C>             <C>                     <C>           <C>          <C>         <C>
NOC               NSI             ***                           ***                              ***
Dot Command       NSI             ***                           ***                              ***
</TABLE>

NOTE: Name of mailbox subject to change
PEOPLESUPPORT TECHNICAL ESCALATION INFORMATION
<TABLE>
<CAPTION>
                                                                                     CELL        HOURS
NAME              ORGANIZATION    EMAIL ADDRESS           PHONE NO.     PAGER NO.    PHONE NO.   ON CALL
----              ------------    -------------           ---------     ---------    ---------   -------
<S>               <C>             <C>                     <C>           <C>          <C>         <C>
Helpdesk          Help Desk       ***                           ***     N/A          N/A         ***
</TABLE>

***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 33
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NETWORKSOLUTIONS(R)                                                PEOPLESUPPORT
--------------------------------------------------------------------------------

PURPOSE AND SCOPE
PeopleSupport has established a set of standard Client Escalation Procedures
available to all clients. These escalation procedures are outlined below.
PeopleSupport has made an effort to address all operational aspects of providing
continued service to clients. However, we recognize that clients might require
additional procedures unique to their operational needs. To address these unique
requirements outside of the standard escalation procedures, PeopleSupport can
work with each client to create customized business resumption and escalation
procedures as needed.

This document serves as the standard PeopleSupport Client Escalation Procedure.
This procedure documents both Client and PeopleSupport responsibilities with
regards to notification, ongoing communication and correction of problems
arising from an outage in services caused by systems and internal operational
elements under the control of PeopleSupport or caused by external elements
outside of the direct control of PeopleSupport. Specifics as to the
PeopleSupport service (the "Service") to be provided to the Client are set forth
in Client's Statement of Work (SOW), which is incorporated, signed into and made
a part of the Agreement.

For reference, policies and procedures for system backup and recovery are stated
in the PeopleSupport Backup and Offsite Storage Policies document. The document
can be obtained by contacting your PeopleSupport Account Executive.

EVENT NOTIFICATION
PeopleSupport shall provide initial notice to a designated Client representative
by telephone, e-mail, pager or comparable notification service within 1 hour of
PeopleSupport becoming aware of an event that has caused or may cause an
unscheduled outage or security breach problem. Client must provide a valid pager
number, fax number, voice mail or email address to PeopleSupport Helpdesk for
this purpose. PeopleSupport will contact the NOC at designated contact phone
number or email addresses to report such activity.

Client is solely responsible for providing accurate contact information for
Client's designated point of contact. In the event Client first becomes aware of
such outage or security breach event, Client shall promptly provide initial
notice to PeopleSupport via the assigned PeopleSupport Helpdesk Number provided
to Client. In the event of critical outages, status reports about the event will
continue on the hour until either the event has been resolved or both
PeopleSupport and Client have determined a course of action that does not
require continued notification.

CLIENT TECHNICAL SUPPORT
PeopleSupport will provide 7x24 customer service in support of Client's customer
service solution via email, voice and voice mail for the purpose of these Client
Escalation Procedures. The customer service center can be used to log problem
reports or request assistance with system usage. Details of PeopleSupport and
Client responsibility for the applications and services are outlined in the SOW.

MONITORING SERVICES
Monitoring Services refer to the ability of PeopleSupport to observe the
performance and availability of system, application and network components of
the customer service solution in real-time and identifying problems with such
components that indicate an outage of services. PeopleSupport will perform 7x24
system-level monitoring, including polling of the hardware,

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 34
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NETWORKSOLUTIONS(R)                                                PEOPLESUPPORT
--------------------------------------------------------------------------------

operating system and applications in order to detect abnormal system conditions.
Key system metrics monitored by PeopleSupport include:

-     Hardware malfunctions
-     Server uptime
-     File System and Space utilization
-     CPU utilization
-     Memory utilization
-     Application Service availability
-     Wide-Area network uptime
-     Intrusion Detection and logging

For equipment directly under the control of PeopleSupport, PeopleSupport
utilizes hardware sparing and redundant equipment whenever possible to address
malfunctioning equipment outages.

PROBLEM CATEGORIES AND PRIORITIES
PeopleSupport has established a standard problem management procedure to
identify, categorize and track problems with the operational and hosted
solutions under its direct control. Problems are categorized and prioritized by
order of importance to our Clients. PeopleSupport assigns a case number to the
problem when a client initiates a problem report by notifying the PeopleSupport
Helpdesk.

The PeopleSupport Helpdesk can be reached at numbers listed at the beginning of
this document.

There are four categories of problems ranging from Emergency (Priority 1) to
Assistance (Priority 4.)

      PRIORITY 1 - EMERGENCY: A major catastrophic system or network outage with
      no known or accepted immediate workaround. All available resources are
      applied to resolve the problem continuously. Examples of typical
      emergencies are:

      -     Total outage of an application system, service or Voice
            infrastructure

      -     Partial outage of an application system (e.g. more than 50% of
            Client's users are affected) with considerable restrictions of use

      -     Loss of data, information integrity or interfaces

      -     Considerable loss of redundancy due to outage of communication
            links, network, or server stand-by units.

      -     All security incidents with major impact to Client's operation at
            PeopleSupport.

      PRIORITY 2 - CRITICAL: A problem resulting from the system not meeting
      technical specifications and/or performance. Portions or aspects of the
      system are inoperable but the core portion of the system is available. All
      resources are applied to resolve the problem continuously. Examples of
      typical critical problems are:

      -     Unavailability of Reports

      -     Unavailability of voice lines, routing problems or system resource
            issues

      -     Inability of some users to login to the system due to security or
            access control issues

      -     Malfunction of a major feature of the system

      -     Security breaches and virus attacks with significant impact to
            Client's operation at PeopleSupport.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 35
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NETWORKSOLUTIONS(R)                                                PEOPLESUPPORT
--------------------------------------------------------------------------------

      PRIORITY 3 - NON-CRITICAL: Problems, which require technical advice or a
      solution for minor and non-emergency problems. A work around is available
      and there are no major operational or security impacts. Resources are
      applied to resolve the problem within mutually agreed upon timeframes
      based on the nature of the problem.

      PRIORITY 4 - ASSISTANCE: Minor, non-disruptive operational error or
      function, general questions, or enhancement requests for new functionality
      or a change in existing functionality with little immediate operational
      impact. Resources are applied to resolve the problem within mutually
      agreed upon timeframes based on the nature of the problem.

PROBLEM RESOLUTION RESPONSE TIMES
The following table indicates PeopleSupport's problem resolution goals. These
resolution goals apply to all problems related to systems and services under the
direct control of PeopleSupport. Problem resolution or workaround time commences
after the problem has been identified and reproduced by PeopleSupport. A Call
Back procedures is followed by PeopleSupport to notify clients affected by
priority 1-3 problems. Clients must provide PeopleSupport Helpdesk with up to
date contact information and a preferred method of communication for all
notifications. Client's primary contact shall have the authority to make
decisions on behalf of Client to facilitate a rapid resolution of all problems.

<TABLE>
<CAPTION>
                    CALL BACK TIME AFTER CASE IS       PROBLEM RESOLUTION OR WORKAROUND
                    OPENED BY PEOPLESUPPORT            TIME AFTER PROBLEM IDENTIFICATION BY
CASE PRIORITY       HELPDESK                           PEOPLESUPPORT
-------------       --------                           -------------
<S>                 <C>                                <C>
Priority 1          1 hour                             4 hours
Priority 2          2 hour                             12 hours
Priority 3          1 day                              1 week
Priority 4          TBD                                TBD (typically 2-4 weeks)
</TABLE>

IN PRIORITY 1 AND PRIORITY 2 CASES THAT ARE AS A RESULT OF PEOPLESUPPORT SYSTEM
PROBLEMS, PEOPLESUPPORT SHALL WORK AROUND THE CLOCK UNTIL A RESOLUTION OR
WORKAROUND IS REACHED.

All priority 1 problems are escalated internally as follows:

<TABLE>
<CAPTION>
PRIORITY 1          CUSTOMER CARE OPERATIONS
IMPACT              NEXT LEVEL MANAGER                 INFORMATION TECHNOLOGY
DURATION            CONTACTED                          NEXT LEVEL MANAGER CONTACTED
--------            ---------                          ----------------------------
<S>                 <C>                                <C>
0-1 hour            Account Supervisor                 On Call IT Support Engineer
> 1 hour            Client Account Manager             Manager of Help Desk
> 2 hours           Center Director                    Director of Network Operations
> 4 hours           Managing Director of Operations    Chief Information Officer

</TABLE>

In priority 3 cases, PeopleSupport shall use commercially reasonable efforts to
notify the Client and resolve problems as quickly as is reasonably practical.
Resolution to problems with priority 4 depends on the scope and nature of the
request (typically a programming or enhancement request) and cannot be
accurately forecasted. If a problem cannot be resolved permanently, a temporary
resolution will be implemented to the extent possible based on mutual agreement
with Client.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 36
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NETWORKSOLUTIONS(R)                                                PEOPLESUPPORT
--------------------------------------------------------------------------------

ESCALATION AND PROBLEM RESOLUTION PROCEDURES

-     IF THE SOURCE OF THE PROBLEM IS EXTERNAL TO PEOPLESUPPORT

When there is a site and/or system problem that is external to PeopleSupport
(such as unavailability of the Client Web Site or back-end application system or
tools):

A)    Client shall notify the PeopleSupport Helpdesk within one hour of noticing
      the outage.

B)    PeopleSupport will "troubleshoot" the problem as appropriate to determine
      the impact of the problem to systems and networks under the control of
      PeopleSupport. If the problem is as a result of systems and facilities
      outside the control of PeopleSupport, Client shall assign a designated
      resource to PeopleSupport to address the problem within a mutually agreed
      upon timeframe.

C)    PeopleSupport shall contact Client's designated support staff to inquire
      about the problem periodically until the problem is resolved. Client's
      designated support entity must be listed at the beginning of this
      document.

D)    Client's designated support staff shall respond to PeopleSupport inquiries
      with timely updates in 60-minute intervals until the problem is resolved.

In the event of a technical problem with Client's call tracking system, email
management system, or any Client system directly used by PeopleSupport eReps,
problems may have a direct impact on PeopleSupport's ability to meet the agreed
upon service levels. In such cases, PeopleSupport reserves the right to waive
the agreed upon Service Level measures or customer care as long as the problem
remains unresolved by the Client.

-     IF THE SOURCE OF THE PROBLEM IS INTERNAL TO PEOPLESUPPORT

When there is a system or operational problem that is internal to PeopleSupport
(such as unavailability of the voice systems, applications or network access):

A)    Client shall contact the PeopleSupport Helpdesk to report an exact detail
      of the problem as soon as Client notices the problem. Or, wherein the only
      available resource is PeopleSupport (i.e. weekends, or after hours),
      PeopleSupport personnel shall notify Client via the NOC escalation process
      of said disruptive service. A PeopleSupport Helpdesk Analyst will receive
      the call and open a ticket for the problem under an assigned priority. In
      the event that an Analyst is not reachable, a voice mail or Page may be
      left for the on-call support analyst at PeopleSupport. The Helpdesk shall
      return all voice mails and pages within 30 minutes.

B)    PeopleSupport Analysts will "troubleshoot" the problem as appropriate to
      determine if the problem is related to systems and networks under the
      control of PeopleSupport. If the problem is as a result of systems and
      facilities under the control of PeopleSupport, a designated resource from
      PeopleSupport will be assigned to address the problem.

C)    PeopleSupport Analyst shall notify Client's designated point of contact
      within one hour of noticing an outage.

D)    PeopleSupport Analyst shall provide Client with updates in 60-minute
      intervals until the problem is resolved.

E)    In the event of a major catastrophic impact to Client's operation at
      PeopleSupport caused by systems under PeopleSupport's direct control,
      PeopleSupport shall exercise the Client's agreed to Disaster Recovery plan
      to resolve the problem.

F)    For Priority 1, if the outage exceeds 24 hours and is in PeopleSupport's
      control, PeopleSupport will provide Client with a credit equal to 5% of
      the monthly invoice amount for the customer contact methods affected.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 37
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NETWORKSOLUTIONS(R)                                                PEOPLESUPPORT
--------------------------------------------------------------------------------

SCHEDULE MAINTENANCE POLICY
To maintain and enhance PeopleSupport's hosted applications, network
infrastructure and communication systems, we have established a scheduled weekly
maintenance window. The time periods below represent a designated window of time
that scheduled and routine maintenance activity may be planned without prior
notice. PeopleSupport will attempt to minimize the impact of the scheduled
maintenances as much as possible without impacting system's future uptime and
availability. Though the systems might not become unavailable every week during
the scheduled times listed below, clients should assume and plan for momentary
outages during these timeframes accordingly.

DAY OF THE WEEK         START TIME           END TIME
Tuesday                 10:00 PM (CST)       12:00 AM (CST)
Thursday                10:00 PM (CST)       12:00 AM (CST)
Sunday                  12:00 AM (CST)       4:00
         AM (CST)

In addition to regularly scheduled maintenance, PeopleSupport may at times
perform emergency maintenance. Whenever possible, PeopleSupport shall make
commercially reasonable efforts to provide Client with forty-eight (48) hours
prior notification of all scheduled maintenance procedures arising from
emergencies.

MODIFICATION OF ESCALATION PROCEDURES
Client acknowledges that from time to time, PeopleSupport may be required to
modify terms and conditions of this Client Escalation Procedure as required by
third-party vendors. PeopleSupport shall notify Client of any such Required
Modification. Client shall have five(5) business days to review such
modification and notify PeopleSupport of its acceptance or rejection of same.
Failure to affirmatively reject shall be deemed an acceptance under this
section.

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 38
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NETWORKSOLUTIONS(R)                                                PEOPLESUPPORT
--------------------------------------------------------------------------------

                            NON-DISCLOSURE AGREEMENT
                             PROPRIETARY INFORMATION

--------------------------------------------------------------------------------
This document contains unpublished, confidential and proprietary information of
PeopleSupport, Inc. No disclosure, duplication or use of any portion of the
contents of these materials, for any purpose, may be made without the prior
express written consent of PeopleSupport, Inc.

                                    SOW NO. 3
                                     PAGE 39

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                                   EXHIBIT B

                                    NSI NDA

                                       13
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                            NON-DISCLOSURE AGREEMENT
                             Proprietary Information

This is an Agreement, effective October 2, 2000, 2000 between Network Solutions,
Inc. (hereinafter referred to as "NSI") and PeopleSupport, Inc,, a Delaware
corporation (hereinafter referred to as "PSI"). It is recognized that it may be
necessary or desirable to exchange information between NSI and PSI for the
purpose of discussing a possible Interactive Support Services Agreement. With
respect to the information exchanged between the parties subsequent to this
date, the parties agree as follows:

(1)   "Proprietary information" shall include, but not be limited to,
      performance, sales, financial, contractual and special marketing
      information, ideas, technical data and concepts originated by the
      disclosing party, not previously published or otherwise disclosed to the
      general public, not previously available without restriction to the
      receiving party or others, nor normally furnished to others without
      compensation, and which the disclosing party desires to protect against
      unrestricted disclosure or competitive use, and which is furnished
      pursuant to this Agreement and reasonably believed by the " receiving
      party to be Proprietary Information of the disclosing party.

(2)   Each party covenants and agrees that it will keep in confidence, and
      prevent the disclosure to any person or persons outside its organization
      or to any unauthorized person or persons, any and all information which is
      received from the other under this Non-Disclosure Agreement; provided
      however, that a receiving party shall not be liable for disclosure of any
      such information if the same:

      A.    Was in the public domain at the time it was disclosed,

      B.    Becomes part of the public domain without breach of this Agreement,

      C.    Is disclosed with the written approval of the other party,

      D.    Is disclosed after two years from receipt of the information,

      E.    Was independently developed by the receiving party,

      F.    Is or was disclosed by the disclosing party to a third party without
            restriction, or

      G.    Is disclosed pursuant to the provisions of a court order.

      As between the parties hereto, the provisions of this Paragraph 2 shall
      supersede the provisions of any inconsistent legend that may be affixed to
      said data by the disclosing party, and the inconsistent provisions of any
      such legend shall be without any force or effect.

<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

      Any protected information provided by one party to the other shall be used
      only in furtherance of the purposes described in this Agreement, and shall
      be, upon request at any time, returned to the disclosing party. If either
      party loses or makes unauthorized disclosure of the other party's
      protected information, it shall notify such other party immediately and
      take all steps reasonable and necessary to retrieve the lost or improperly
      disclosed information.

(3)   The standard of care for protecting Proprietary Information imposed on the
      party receiving such information, will be that degree of care the
      receiving party uses to prevent disclosure, publication or dissemination
      of its own proprietary information, but in no event less than reasonable
      care.

(4)   Neither party shall be liable for the inadvertent or accidental disclosure
      of Proprietary Information if such disclosure occurs despite the exercise
      of the same degree of care as such party normally takes to preserve its
      own such data or information.

(5)   In providing any information hereunder, each disclosing party makes no
      representations, either express, or implied, as to the information's
      adequacy, sufficiency, or freedom from defect of any kind, including
      freedom from any patent infringement that may result from the use of such
      information, nor shall either party incur any liability or-obligation
      whatsoever by reason of such information, except as provided under
      Paragraph 2, hereof.

(6)   This Non-disclosure Agreement contains the entire agreement relative to
      the protection, of information to be exchanged hereunder, and supersedes
      all prior or contemporaneous oral or written understandings or agreements
      regarding this issue. This Non-Disclosure Agreement shall not be modified
      or amended, except in a written instrument executed by the parties.

(7)   Nothing contained in this Non-Disclosure Agreement shall, by express
      grant, implication, estoppel or otherwise, create in either party any
      right, title, interest, or license in or to the inventions, patents,
      technical data, computer software, or software documentation of the other
      party.

(8)   Nothing contained in this Non-Disclosure Agreement shall grant to either
      party the right to make commitments of any kind for or on behalf of any
      other party without the prior written consent of that other party.

(9)   The effective date of this Non-Disclosure Agreement shall be the date upon
      which the last signatory below executes this Agreement.

(10)  This Non-Disclosure Agreement shall be governed and construed in
      accordance with the laws of the State of California.

(11)  This Non-Disclosure Agreement may not be assigned or otherwise transferred
      by either party in whole or in part without the express prior written
      consent of the other party, which consent shall not unreasonably be
      withheld. This consent requirement shall not apply in the event either
      party shall change its corporate name or merge with another corporation.
      This Non-

                                       2
<PAGE>
CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

      Disclosure Agreement shall benefit and be binding upon the successors and
      assigns of the parties hereto.

(12)  Both parties agree to take all reasonable precautions to prevent any
      trading in Company securities by their respective officers, directors,
      employees and agents having knowledge of the proposed transaction between
      the parties until the proposed transaction has been sufficiently publicly
      disclosed. The parties understand and agree that until a press release is
      issued regarding a proposed transaction between the parties, neither party
      will disclose the fact that negotiations are taking place, except to
      professional advisors and to employees of the parties on a need-to-know
      basis.

(13)  It is further understood and agreed that money damages would not be a
      sufficient remedy for any breach of this agreement by either party or any
      of its representatives and that the non-breaching party shall be entitled
      to equitable relief, including injunction and specific performance, as a
      remedy for any such breach. Such remedies shall not be deemed to be the
      exclusive remedies for a breach of this agreement but shall be in addition
      to all other remedies available at law or equity. In the event of
      litigation relating to this agreement, if a court of competent
      jurisdiction determines that either party or any of its representatives
      have breached this agreement, then the breaching party, shall be liable
      and pay to the non-breaching party the reasonable legal fees incurred in
      connection with such litigation, including an appeal therefrom.

      Network Solutions Inc.                          PeopleSupport, Inc.

      By: /s/ Vivek Kumar                           By: /s/ Lance Rosenzweig
         ----------------------                        ------------------------
      Name:  Vivek Kumar                            Name: Lance Rosenzweig

      Title: Purchasing Mgr.                        Title: CEO

      Date:  10/6/00                                Date:  12/4/00

                                       3

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