Document:

Exchange and Registration Rights Agreement

 Exhibit 4.2 
 Execution Version 
 Stream Global Services,
Inc. 
 11.25% Senior Secured Notes due 2014 
 fully and unconditionally guaranteed as to the 
 payment of principal, premium, 
 if any, interest and special interest, if any, by the Guarantors

 listed on the signature pages hereto 
  
  
 Exchange and Registration Rights Agreement 
 October 1, 2009 
 Goldman, Sachs & Co., 
 Wells Fargo Securities, LLC 
 Morgan Stanley & Co. Incorporated 
 RBC Capital Markets Corporation 
 c/o Goldman,
Sachs & Co. 
 85 Broad Street 
 New York, New York 10004 
 Ladies and Gentlemen: 
 Stream Global Services, Inc., a Delaware corporation (the “Company”), proposes to issue and sell to the Purchasers (as defined herein) upon the terms set forth in the Purchase Agreement
(as defined herein) $200,000,000 in aggregate principal amount of its 11.25% Senior Secured Notes due 2014, which are fully and unconditionally guaranteed by the Guarantors (as defined herein). As an inducement to the Purchasers to enter into the
Purchase Agreement and in satisfaction of a condition to the obligations of the Purchasers thereunder, the Company and the Guarantors agree with the Purchasers for the benefit of holders (as defined herein) from time to time of the Registrable
Securities (as defined herein) as follows: 
 1. Certain Definitions. For purposes of this Exchange and Registration
Rights Agreement (this “Agreement”), the following terms shall have the following respective meanings: 
 “Base Interest” shall mean the interest that would otherwise accrue on the Securities under the terms thereof and the Indenture, without giving effect to the provisions of this Agreement.

 “broker-dealer” shall mean any broker or dealer registered with the Commission under the
Exchange Act. 
 “Business Day” shall have the meaning set forth in Rule 13e-4(a)(3)
promulgated by the Commission under the Exchange Act, as the same may be amended or succeeded from time to time. 
 “Certificated Note” shall have the meaning assigned thereto in the Indenture. 
 “Closing Date” shall mean the date on which the Securities are initially issued. 

 “Collateral Trustee” shall have the meaning assigned
thereto in the Indenture. 
 “Commission” shall mean the United States Securities and Exchange
Commission, or any other federal agency at the time administering the Exchange Act or the Securities Act, whichever is the relevant statute for the particular purpose. 
 “EDGAR System” means the EDGAR filing system of the Commission and the rules and regulations pertaining
thereto promulgated by the Commission in Regulation S-T under the Securities Act and the Exchange Act, in each case as the same may be amended or succeeded from time to time (and without regard to format). 
 “Effective Time,” in the case of (i) an Exchange Registration, shall mean the time and date as of
which the Commission declares the Exchange Offer Registration Statement effective or as of which the Exchange Offer Registration Statement otherwise becomes effective and (ii) a Shelf Registration, shall mean the time and date as of which the
Commission declares the Shelf Registration Statement effective or as of which the Shelf Registration Statement otherwise becomes effective. 
 “Electing Holder” shall mean any holder of Registrable Securities that has returned a completed and signed Notice and Questionnaire to the Company in accordance with
Section 3(d)(ii) or Section 3(d)(iii) and the instructions set forth in the Notice and Questionnaire. 
 “Exchange Act” shall mean the Securities Exchange Act of 1934, as amended, and the rules and regulations promulgated by the Commission thereunder, as the same may be amended or succeeded
from time to time. 
 “Exchange Offer” shall have the meaning assigned thereto in
Section 2(a). 
 “Exchange Registration” shall have the meaning assigned thereto in
Section 3(c). 
 “Exchange Offer Registration Statement” shall have the meaning
assigned thereto in Section 2(a). 
 “Exchange Securities” shall have the meaning
assigned thereto in Section 2(a). 
 “FINRA” shall mean the Financial Industry
Regulatory Authority, Inc. 
 “Global Note” shall have the meaning assigned thereto in the
Indenture. 
 “Guarantor” shall have the meaning assigned thereto in the Indenture. 

“holder” shall mean each of the Purchasers and other persons who acquire Registrable Securities from
time to time (including any successors or assigns), in each case for so long as such person owns any Registrable Securities. 
 “Indenture” shall mean the Indenture, dated as of October 1, 2009, among the Company, the Guarantors, Wells Fargo Bank, National Association, as trustee, as the same may be amended
from time to time. 
 “Notice and Questionnaire” means a Notice of Registration Statement and
Selling Securityholder Questionnaire substantially in the form of Exhibit A hereto. 
  

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 “Note Guarantee” shall have the meaning assigned thereto in
the definition of “Securities.” 
 “person” shall mean a corporation, limited
liability company, association, partnership, organization, business, individual, government or political subdivision thereof or governmental agency. 
 “Purchase Agreement” shall mean the Purchase Agreement, dated as of September 28, 2009, between Goldman, Sachs & Co., as representative of the several Purchasers named therein,
the Company and the Guarantors relating to the Securities. 
 “Purchasers” shall mean the
Purchasers named in Schedule I to the Purchase Agreement. 
 “Registrable Securities” shall
mean the Securities; provided, however, that a Security shall cease to be a Registrable Security upon the earliest to occur of the following: (i) the Security has been exchanged for an Exchange Security in an Exchange Offer as
contemplated in Section 2(a), (ii) following the exchange by a broker-dealer in the Exchange Offer of the Security for an Exchange Security, the date on which such Exchange Security is sold to a purchaser who receives from such
broker-dealer on or prior to the date of such sale a copy of the prospectus contained in the Exchange Offer Registration Statement, (iii) the date on which such Security has been effectively registered under the Securities Act and disposed of
in accordance with the Shelf Registration Statement, or (iv) the date on which such note is actually sold pursuant to Rule 144 under the Securities Act, provided that a note will not cease to be a Registrable Security for purposes of the
Exchange Offer by virtue of this clause (iv). 
 “Registration Default” shall have the meaning
assigned thereto in Section 2(c). 
 “Registration Default Period” shall have the
meaning assigned thereto in Section 2(c). 
 “Registration Expenses” shall have the
meaning assigned thereto in Section 4. 
 “Resale Period” shall have the meaning
assigned thereto in Section 2(a). 
 “Restricted Holder” shall mean (i) a
holder that is an affiliate of the Company within the meaning of Rule 405, (ii) a holder who acquires Exchange Securities outside the ordinary course of such holder’s business, (iii) a holder who has arrangements or
understandings with any person to participate in the Exchange Offer for the purpose of distributing Exchange Securities and (iv) a holder that is a broker-dealer, but only with respect to Exchange Securities received by such broker-dealer
pursuant to an Exchange Offer in exchange for Registrable Securities acquired by the broker-dealer directly from the Company. 
 “Rule 144,” “Rule 405”, “Rule 415”, “Rule 424”, “Rule 430B” and
“Rule 433” shall mean, in each case, such rule promulgated by the Commission under the Securities Act (or any successor provision), as the same may be amended or succeeded from time to time. 
 “Securities” shall mean, collectively, the $200,000,000 in aggregate principal amount of the Company’s
11.25% Senior Secured Notes due 2014 to be issued and sold to the Purchasers pursuant to the Purchase Agreement, and securities issued in exchange therefor or in lieu thereof pursuant to the Indenture. Each Security is entitled to the benefit of the
guarantees provided by the Guarantors in the Indenture (the “Note Guarantees”) and, unless the context otherwise requires, any reference herein to a “Security,” an “Exchange Security” or a “Registrable
Security” shall include a reference to the related Note Guarantees. 
  

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 “Securities Act” shall mean the Securities Act of 1933, as
amended, and the rules and regulations promulgated by the Commission thereunder, as the same may be amended or succeeded from time to time. 
 “Shelf Registration” shall have the meaning assigned thereto in Section 2(b). 
 “Shelf Registration Statement” shall have the meaning assigned thereto in Section 2(b). 
 “Special Interest” shall have the meaning assigned thereto in Section 2(c). 
 “Suspension Period” shall have the meaning assigned thereto in Section 2(b). 
 “Trust Indenture Act” shall mean the Trust Indenture Act of 1939, as amended, and the rules and regulations
promulgated by the Commission thereunder, as the same may be amended or succeeded from time to time. 
 “Trustee” shall mean Wells Fargo Bank, National Association, as trustee under the Indenture, together with any successors thereto in such capacity. 
 Unless the context otherwise requires, any reference herein to a “Section” or “clause” refers to a Section or clause, as
the case may be, of this Agreement, and the words “herein,” “hereof” and “hereunder” and other words of similar import refer to this Agreement as a whole and not to any particular Section or other subdivision.

 2. Registration Under the Securities Act. 
 (a) Except as set forth in Section 2(b) below, the Company and the Guarantors agree to file under the Securities Act,
on or prior to 180 days after the Closing Date, a registration statement relating to an offer to exchange (such registration statement, the “Exchange Offer Registration Statement”, and such offer, the “Exchange
Offer”) any and all of the Securities for a like aggregate principal amount of debt securities issued by the Company and guaranteed by the Guarantors, which debt securities and guarantees will be substantially identical to the Securities
and the related Note Guarantees, respectively (and are entitled to the benefits of the Indenture), except that they will be registered pursuant to an effective registration statement under the Securities Act and will not contain provisions for
Special Interest contemplated by Section 2(c) below (such new debt securities hereinafter called the “Exchange Securities”). The Company and the Guarantors agree to use their commercially reasonable efforts to cause the
Exchange Offer Registration Statement to become effective under the Securities Act on or prior to 270 days after the Closing Date. The Exchange Offer will be registered under the Securities Act on the appropriate form and will comply with all
applicable tender offer rules and regulations under the Exchange Act. Unless the Exchange Offer would not be permitted by applicable law or Commission policy, the Company further agrees to (i) commence the Exchange Offer, and (ii) use all
commercially reasonable efforts to issue on or prior to 30 Business Days, or longer, if required by applicable securities laws, after the date on which the Exchange Offer Registration Statement was declared effective by the SEC, exchange notes in
exchange for all notes properly tendered and not validly withdrawn prior thereto in the Exchange Offer. The Exchange Offer will be deemed to have been “completed” only (i) if the debt securities and related guarantees received by
holders other than Restricted Holders in the Exchange Offer for Registrable Securities are, upon receipt, transferable by each such holder without restriction under the Securities Act and the

  

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Exchange Act and without material restrictions under the blue sky or securities laws of a substantial majority of the States of the United States of America and (ii) upon the Company having
exchanged, pursuant to the Exchange Offer, Exchange Securities for all Registrable Securities that have been properly tendered and not withdrawn before the expiration of the Exchange Offer, which shall be on a date that is at least 20 and not more
than 30 Business Days following the commencement of the Exchange Offer. The Company and the Guarantors agree (x) to include in the Exchange Offer Registration Statement a prospectus for use in any resales by any holder of Exchange Securities
that is a broker-dealer and (y) to keep such Exchange Offer Registration Statement effective for a period (the “Resale Period”) beginning when Exchange Securities are first issued in the Exchange Offer and ending upon the
earlier of the expiration of the 180th day after the
Exchange Offer has been completed or such time as such broker-dealers no longer own any Registrable Securities. With respect to such Exchange Offer Registration Statement, such holders shall have the benefit of the rights of indemnification and
contribution set forth in Subsections 6(a), (c), (d) and (e). 
 (b) If
(i) the Company and the Guarantors are not permitted to consummate the Exchange Offer because the Exchange Offer is not permitted by applicable law or Commission policy, or (ii) any holder of Registrable Securities notifies the Company
prior to the 20th Business Day following the consummation
of the Exchange Offer that: (A) it is prohibited by law or Commission policy from participating in the Exchange Offer, (B) it may not resell the Exchange Securities acquired by it in the Exchange Offer to the public without delivering a
prospectus contained in the Exchange Offer Registration Statement is not appropriate or available for such resales or (C) it is a broker-dealer and owns Securities acquired directly from the Company or an affiliate of the Company, then the
Company and the Guarantors shall, in lieu of conducting the Exchange Offer contemplated by Section 2(a), file under the Securities Act a “shelf” registration statement providing for the registration of, and the sale on a continuous or
delayed basis by the holders of, all of the Registrable Securities, pursuant to Rule 415 or any similar rule that may be adopted by the Commission (such filing, the “Shelf Registration” and such registration statement, the
“Shelf Registration Statement”). The Company and the Guarantors agree to use their commercially reasonable efforts to file the Shelf Registration Statement with the Commission on or prior to 90 days after such filing obligation
arises and to cause the Shelf Registration Statement to be declared effective on or prior to 180 days after such Shelf Registration Statement filing obligation arises (but in no event earlier than the Company’s and the Guarantors’
obligation with respect to the Exchange Offer Registration Statement); provided, that if at any time the Company is or becomes a “well-known seasoned issuer” (as defined in Rule 405) and is eligible to file an “automatic
shelf registration statement” (as defined in Rule 405), then the Company and the Guarantors shall file the Shelf Registration Statement in the form of an automatic shelf registration statement as provided in Rule 405. The Company and
the Guarantors agree to use all commercially reasonable efforts to keep such Shelf Registration Statement continuously effective for a period ending on the earlier of the second anniversary of the Effective Time or such time as there are no longer
any Registrable Securities outstanding. No holder shall be entitled to be named as a selling securityholder in the Shelf Registration Statement or to use the prospectus forming a part thereof for resales of Registrable Securities unless such holder
is an Electing Holder. The Company and the Guarantors agree, after the Effective Time of the Shelf Registration Statement and promptly upon the request of any holder of Registrable Securities that is not then an Electing Holder, to use all
commercially reasonable efforts to enable such holder to use the prospectus forming a part thereof for resales of Registrable Securities, including, without limitation, any action necessary to identify such holder as a selling securityholder in the
Shelf Registration Statement (whether by post-effective amendment thereto or by filing a prospectus pursuant

  

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to Rules 430B and 424(b) under the Securities Act identifying such holder), provided, however, that nothing in this sentence shall relieve any such holder of the obligation to return a
completed and signed Notice and Questionnaire to the Company in accordance with Section 3(d)(iii). Notwithstanding anything to the contrary in this Section 2(b), upon notice to the Electing Holders, the Company may suspend the use or the
effectiveness of such Shelf Registration Statement, or extend the time period in which it is required to file the Shelf Registration Statement, for up to 30 consecutive days and up to 90 days in the aggregate, in each case in any 12-month period (a
“Suspension Period”) if the Board of Directors of the Company determines that there is a valid business purpose for suspension of the Shelf Registration Statement; provided that the Company shall promptly notify the Electing
Holders when the Shelf Registration Statement has been suspended and when such Shelf Registration Statement may once again be used or is effective and the Electing Holders agree not to offer or sell any Registrable Securities pursuant to such Shelf
Registration Statement during the Suspension Period. 
 (c) If (i) the Company and the Guarantors fail to
file any of the registration statements required by this Agreement on or before the date specified for such filing in Section 2(a) or Section 2(b), or (ii) any such registration statement is not declared effective by the
Commission on or prior to the date specified for such effectiveness (the “Effectiveness Target Date”), or (iii) the Company and the Guarantors fail to consummate the Exchange Offer within 30 Business Days of the Effectiveness
Target Date with respect to the Exchange Offer Registration Statement, or (iv) the Exchange Offer Registration Statement or the Shelf Registration Statement required by Section 2(a) or Section 2(b), respectively, is
declared effective but thereafter ceases to be effective or usable in connection with resales or exchanges of Registrable Securities during the periods specified in Section 2(a) or Section 2(b), as applicable, either because
it is withdrawn by the Company or it becomes subject to an effective stop order issued pursuant to Section 8(d) of the Securities Act suspending the effectiveness of such registration statement (except as specifically permitted herein,
including, with respect to any Shelf Registration Statement, during any applicable Suspension Period in accordance with the last sentence of Section 2(b)) without being succeeded immediately by an additional registration statement filed
and declared effective (each such event referred to in clauses (i) through (iv), a “Registration Default” and each period during which a Registration Default has occurred and is continuing, a “Registration
Default Period”), then, as liquidated damages for such Registration Default, the Company and the Guarantors will pay special interest (“Special Interest”), in addition to the Base Interest, to each holder of Registrable
Securities, with respect to the first 90-day period immediately following the occurrence of the first Registration Default in an amount equal to one-quarter of one percent (0.25%) per annum on the principal amount of Registrable Securities
held by such holder. The amount of Special Interest will increase by an additional one-quarter of one percent (0.25%) per annum on the principal amount of Registrable Securities with respect to each subsequent 90-day period until all
Registration Defaults have been cured, up to a maximum amount of Special Interest for all Registration Defaults of 1.0% per annum. 
 All accrued Special Interest will be paid by the Company and the Guarantors on each interest payment date to the Global Note holder by wire transfer of immediately available funds or by federal funds
check and to holders of Certificated Notes by wire transfer to the accounts specified by them or by mailing checks to their registered addresses if no such accounts have been specified. Following the cure of all Registration Defaults, the
accrual of Special Interest will cease. 
 (d) The Company shall take, and shall cause the Guarantors to take,
all actions necessary or advisable to be taken by them to ensure that the transactions contemplated herein are effected as so contemplated, including all actions necessary or desirable to register the Note Guarantees under any Exchange Offer
Registration Statement or Shelf Registration Statement, as applicable. 
  

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 (e) Any reference herein to a registration statement or prospectus as of any
time shall be deemed to include any document incorporated, or deemed to be incorporated, therein by reference as of such time; and any reference herein to any post-effective amendment to a registration statement or to any prospectus supplement as of
any time shall be deemed to include any document incorporated, or deemed to be incorporated, therein by reference as of such time. 
 3. Registration Procedures. 
 If the Company and the Guarantors file a
registration statement pursuant to Section 2(a) or Section 2(b), the following provisions shall apply: 
 (a) At or before the Effective Time of the Exchange Registration or any Shelf Registration, whichever may occur first, the Company shall qualify the Indenture under the Trust Indenture Act. 
 (b) In the event that such qualification would require the appointment of a new trustee under the Indenture, the Company
shall appoint a new trustee thereunder pursuant to the applicable provisions of the Indenture. 
 (c) In
connection with the Company’s and the Guarantors’ obligations with respect to the registration of Exchange Securities as contemplated by Section 2(a) (the “Exchange Registration”), if applicable, the Company and the
Guarantors shall: 
 (i) prepare and file with the Commission, on or prior to 180 days after
the Closing Date, or if the 180th day is not a Business
Day, the first Business Day thereafter, an Exchange Offer Registration Statement on any form which may be utilized by the Company and the Guarantors and which shall permit the Exchange Offer and resales of Exchange Securities by broker-dealers
during the Resale Period to be effected as contemplated by Section 2(a), and use all commercially reasonable efforts to cause such Exchange Offer Registration Statement to become effective on or prior to 270 days after the Closing Date;

 (ii) as soon as practicable prepare and file with the Commission such amendments and supplements to such
Exchange Offer Registration Statement and the prospectus included therein as may be necessary to effect and maintain the effectiveness of such Exchange Offer Registration Statement for the periods and purposes contemplated in
Section 2(a) and as may be required by the applicable rules and regulations of the Commission and the instructions applicable to the form of such Exchange Offer Registration Statement, and promptly provide each broker-dealer holding
Exchange Securities with such number of copies of the prospectus included therein (as then amended or supplemented), in conformity in all material respects with the requirements of the Securities Act and the Trust Indenture Act, as such
broker-dealer reasonably may request prior to the expiration of the Resale Period, for use in connection with resales of Exchange Securities; 
 (iii) promptly notify each broker-dealer that has requested or received copies of the prospectus included in such Exchange Offer Registration Statement, and confirm such advice in writing, (A) when
such Exchange Offer Registration Statement or the

  

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prospectus included therein or any prospectus amendment or supplement or post-effective amendment has been filed, and, with respect to such Exchange Offer Registration Statement or any
post-effective amendment, when the same has become effective, (B) of any comments by the Commission and by the blue sky or securities commissioner or regulator of any state with respect thereto or any request by the Commission for amendments or
supplements to such Exchange Offer Registration Statement or prospectus or for additional information, (C) of the issuance by the Commission of any stop order suspending the effectiveness of such Exchange Offer Registration Statement or the
initiation or threatening of any proceedings for that purpose, (D) if at any time the representations and warranties of the Company contemplated by Section 5 cease to be true and correct in all material respects, (E) of the
receipt by the Company of any notification with respect to the suspension of the qualification of the Exchange Securities for sale in any jurisdiction or the initiation or threatening of any proceeding for such purpose, (F) the occurrence of
any event that causes the Company to become an “ineligible issuer” as defined in Rule 405, or (G) if at any time during the Resale Period when a prospectus is required to be delivered under the Securities Act, that such Exchange
Offer Registration Statement, prospectus, prospectus amendment or supplement or post-effective amendment does not conform in all material respects to the applicable requirements of the Securities Act and the Trust Indenture Act or contains an untrue
statement of a material fact or omits to state any material fact required to be stated therein or necessary to make the statements therein, in the light of the circumstances under which such statements were made, not misleading); 
 (iv) in the event that the Company and the Guarantors would be required, pursuant to Section 3(c)(iii)(G), to
notify any broker-dealers holding Exchange Securities (except as otherwise permitted during any Suspension Period), promptly prepare and furnish to each such holder a reasonable number of copies of a prospectus supplemented or amended so that, as
thereafter delivered to purchasers of such Exchange Securities during the Resale Period, such prospectus shall conform in all material respects to the applicable requirements of the Securities Act and the Trust Indenture Act and shall not contain an
untrue statement of a material fact or omit to state a material fact required to be stated therein or necessary to make the statements therein, in the light of the circumstances under which such statements were made, not misleading; 
 (v) use all commercially reasonable efforts to obtain the withdrawal of any order suspending the effectiveness of such
Exchange Offer Registration Statement or any post-effective amendment thereto at the earliest practicable date; 
 (vi) use all commercially reasonable efforts to (A) register or qualify the Exchange Securities under the securities laws or blue sky laws of such jurisdictions as are contemplated by Section 2(a) no later than the
commencement of the Exchange Offer, to the extent required by such laws, (B) keep such registrations or qualifications in effect and comply with such laws so as to permit the continuance of offers, sales and dealings therein in such
jurisdictions until the expiration of the Resale Period, (C) take any and all other actions as may be reasonably necessary or advisable to enable each broker-dealer holding Exchange Securities to consummate the disposition thereof in such
jurisdictions and (D) obtain the consent or approval of each governmental agency or authority, whether federal, state or local, which may be required to effect the Exchange Registration, the Exchange Offer and the offering and sale of Exchange
Securities by broker-dealers during the Resale Period; provided, however, that neither the Company nor the Guarantors shall be required

  

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for any such purpose to (1) qualify as a foreign corporation in any jurisdiction wherein it would not otherwise be required to qualify but for the requirements of this
Section 3(c)(vi), (2) consent to general service of process in any such jurisdiction or become subject to taxation in any such jurisdiction or (3) make any changes to its certificate of incorporation or by-laws or other
governing documents or any agreement between it and its stockholders; 
 (vii) obtain a CUSIP number for all
Exchange Securities, not later than the applicable Effective Time; and 
 (viii) comply with all applicable
rules and regulations of the Commission, and make generally available to its securityholders no later than 18 months after the Effective Time of such Exchange Offer Registration Statement, an “earning statement” of the Company and its
subsidiaries complying with Section 11(a) of the Securities Act (including, at the option of the Company, Rule 158 thereunder). 
 (d) In connection with the Company’s and the Guarantors’ obligations with respect to the Shelf Registration, if applicable, the Company and the Guarantors shall: 
 (i) prepare and file with the Commission, within the time periods specified in Section 2(b), a Shelf
Registration Statement on any form which may be utilized by the Company and which shall register all of the Registrable Securities for resale by the holders thereof in accordance with such method or methods of disposition as may be specified by the
holders of Registrable Securities as, from time to time, may be Electing Holders and use all commercially reasonable efforts to cause such Shelf Registration Statement to become effective within the time periods specified in
Section 2(b); 
 (ii) mail the Notice and Questionnaire to the holders of Registrable Securities
(A) not less than 30 days prior to the anticipated Effective Time of the Shelf Registration Statement, or (B) in the case of an “automatic shelf registration statement” (as defined in Rule 405), mail the Notice and Questionnaire
to the holders of Registrable Securities not later than the Effective Time of such Shelf Registration Statement, and in any such case no holder shall be entitled to be named as a selling securityholder in the Shelf Registration Statement, and no
holder shall be entitled to use the prospectus forming a part thereof for resales of Registrable Securities at any time, unless and until such holder has returned a completed and signed Notice and Questionnaire to the Company; 
 (iii) after the Effective Time of the Shelf Registration Statement, upon the request of any holder of Registrable Securities
that is not then an Electing Holder, promptly send a Notice and Questionnaire to such holder; provided that the Company shall not be required to take any action to name such holder as a selling securityholder in the Shelf Registration
Statement or to enable such holder to use the prospectus forming a part thereof for resales of Registrable Securities until such holder has returned a completed and signed Notice and Questionnaire to the Company; 
 (iv) as soon as practicable prepare and file with the Commission such amendments and supplements to such Shelf Registration
Statement and the prospectus included therein as may be necessary to effect and maintain the effectiveness of such Shelf Registration Statement for the period specified in Section 2(b) and as may be required by the applicable rules and
regulations of the

  

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Commission and the instructions applicable to the form of such Shelf Registration Statement, and furnish to the Electing Holders copies of any such supplement or amendment simultaneously with or
prior to its being used or filed with the Commission to the extent such documents are not publicly available on the Commission’s EDGAR System; 
 (v) comply with the provisions of the Securities Act with respect to the disposition of all of the Registrable Securities covered by such Shelf Registration Statement in accordance with the intended
methods of disposition by the Electing Holders provided for in such Shelf Registration Statement; 
 (vi)
provide the Electing Holders and not more than one counsel for all the Electing Holders the opportunity to review such Shelf Registration Statement, each prospectus included therein or filed with the Commission and each amendment or supplement
thereto; 
 (vii) for a reasonable period prior to the filing of such Shelf Registration Statement, and
throughout the period specified in Section 2(b), make available at reasonable times at the Company’s principal place of business or such other reasonable place for inspection by the persons referred to in
Section 3(d)(vi) who shall certify to the Company that they have a current intention to sell the Registrable Securities pursuant to the Shelf Registration such financial and other information and books and records of the Company, and
cause the officers, employees, counsel and independent certified public accountants of the Company to respond to such inquiries, as shall be reasonably necessary (and in the case of counsel, does not violate an attorney client privilege, in such
counsel’s reasonable belief), in the judgment of the respective counsel referred to in Section 3(d)(vi), to conduct a reasonable investigation within the meaning of Section 11 of the Securities Act; provided, however,
that the foregoing inspection and information gathering on behalf of the Electing Holders shall be conducted by one counsel designated by the holders of at least a majority in aggregate principal amount of the Registrable Securities held by the
Electing Holders at the time outstanding; provided further that each such party shall be required to maintain in confidence and not to disclose to any other person any information or records reasonably designated by the Company as being
confidential, until such time as (A) such information becomes a matter of public record (whether by virtue of its inclusion in such Shelf Registration Statement or otherwise), or (B) such person shall be required so to disclose such
information pursuant to a subpoena or order of any court or other governmental agency or body having jurisdiction over the matter (subject to the requirements of such order, and only after such person shall have given the Company prompt prior
written notice of such requirement), or (C) such information is required to be set forth in such Shelf Registration Statement or the prospectus included therein or in an amendment to such Shelf Registration Statement or an amendment or
supplement to such prospectus in order that such Shelf Registration Statement, prospectus, amendment or supplement, as the case may be, complies with applicable requirements of the Securities Act and does not contain an untrue statement of a
material fact or omit to state therein a material fact required to be stated therein or necessary to make the statements therein, in the light of the circumstances under which such statements were made, not misleading; 
  

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 (viii) promptly notify each of the Electing Holders and confirm such advice
in writing, (A) when such Shelf Registration Statement or the prospectus included therein or any prospectus amendment or supplement or post-effective amendment has been filed, and, with respect to such Shelf Registration Statement or any
post-effective amendment, when the same has become effective, (B) of any comments by the Commission and by the blue sky or securities commissioner or regulator of any state with respect thereto or any request by the Commission for amendments or
supplements to such Shelf Registration Statement or prospectus or for additional information, (C) of the issuance by the Commission of any stop order suspending the effectiveness of such Shelf Registration Statement or the initiation or
threatening of any proceedings for that purpose, (D) if at any time the representations and warranties of the Company set forth in Section 5 cease to be true and correct in all material respects, (E) of the receipt by the
Company of any notification with respect to the suspension of the qualification of the Registrable Securities for sale in any jurisdiction or the initiation or threatening of any proceeding for such purpose, (F) the occurrence of any event that
causes the Company to become an “ineligible issuer” as defined in Rule 405, or (G) if at any time when a prospectus is required to be delivered under the Securities Act, that such Shelf Registration Statement, prospectus,
prospectus amendment or supplement or post-effective amendment does not conform in all material respects to the applicable requirements of the Securities Act and the Trust Indenture Act or contains an untrue statement of a material fact or omits to
state any material fact required to be stated therein or necessary to make the statements therein, in the light of the circumstances under which such statements were made, not misleading; 
 (ix) use all commercially reasonable efforts to obtain the withdrawal of any order suspending the effectiveness of such
Shelf Registration Statement or any post-effective amendment thereto at the earliest practicable date; 
 (x) if
requested by any Electing Holder, promptly incorporate in a prospectus supplement or post-effective amendment such information as is required by the applicable rules and regulations of the Commission and as such Electing Holder specifies should be
included therein relating to the terms of the sale of such Registrable Securities, including information with respect to the principal amount of Registrable Securities being sold by such Electing Holder, the name and description of such Electing
Holder, the offering price of such Registrable Securities and any discount, commission or other compensation payable in respect thereof and with respect to any other terms of the offering of the Registrable Securities to be sold by such Electing
Holder; and make all required filings of such prospectus supplement or post-effective amendment promptly after notification of the matters to be incorporated in such prospectus supplement or post-effective amendment; 
 (xi) furnish to each Electing Holder and the counsel referred to in Section 3(d)(vi) an executed copy (or a
conformed copy) of such Shelf Registration Statement, each such amendment and supplement thereto (in each case including all exhibits thereto (in the case of an Electing Holder of Registrable Securities, upon request) and documents incorporated by
reference therein) and such number of copies of such Shelf Registration Statement (excluding exhibits thereto and documents incorporated by reference therein unless specifically so requested by such Electing Holder) and of the prospectus included in
such Shelf Registration Statement (including each preliminary prospectus and any summary prospectus), in conformity in all material respects with the applicable requirements of the Securities Act and the Trust Indenture Act to the extent such
documents are not available through the Commission’s EDGAR System, and such other documents, as such Electing Holder may reasonably request in order to facilitate the offering and disposition of the Registrable Securities owned by such Electing
Holder and to permit

  

 11 

 
such Electing Holder to satisfy the prospectus delivery requirements of the Securities Act; and subject to Section 3(e), the Company hereby consents to the use of such prospectus
(including such preliminary and summary prospectus) and any amendment or supplement thereto by each such Electing Holder (subject to any applicable Suspension Period), in each case in the form most recently provided to such person by the Company, in
connection with the offering and sale of the Registrable Securities covered by the prospectus (including such preliminary and summary prospectus) or any supplement or amendment thereto; 
 (xii) use all commercially reasonable efforts to (A) register or qualify the Registrable Securities to be included in
such Shelf Registration Statement under such securities laws or blue sky laws of such jurisdictions as any Electing Holder shall reasonably request, (B) keep such registrations or qualifications in effect and comply with such laws so as to
permit the continuance of offers, sales and dealings therein in such jurisdictions during the period the Shelf Registration Statement is required to remain effective under Section 2(b) and for so long as may be necessary to enable any
such Electing Holder to complete its distribution of Registrable Securities pursuant to such Shelf Registration Statement, (C) take any and all other actions as may be reasonably necessary or advisable to enable each such Electing Holder to
consummate the disposition in such jurisdictions of such Registrable Securities and (D) obtain the consent or approval of each governmental agency or authority, whether federal, state or local, which may be required to effect the Shelf
Registration or the offering or sale in connection therewith or to enable the selling holder or holders to offer, or to consummate the disposition of, their Registrable Securities; provided, however, that neither the Company nor the
Guarantors shall be required for any such purpose to (1) qualify as a foreign corporation in any jurisdiction wherein it would not otherwise be required to qualify but for the requirements of this Section 3(d)(xii), (2) consent
to general service of process in any such jurisdiction or become subject to taxation in any such jurisdiction or (3) make any changes to its certificate of incorporation or by-laws or other governing documents or any agreement between it and
its stockholders; 
 (xiii) unless any Registrable Securities shall be in book-entry only form, cooperate with
the Electing Holders to facilitate the timely preparation and delivery of certificates representing Registrable Securities to be sold, which certificates, if so required by any securities exchange upon which any Registrable Securities are listed,
shall be printed, penned, lithographed, engraved or otherwise produced by any combination of such methods, on steel engraved borders, and which certificates shall not bear any restrictive legends; 
 (xiv) obtain a CUSIP number for all Registrable Securities that have been registered under the Securities Act, not later
than the applicable Effective Time; 
 (xv) notify in writing each holder of Registrable Securities of any
proposal by the Company to amend or waive any provision of this Agreement pursuant to Section 9(h) and of any amendment or waiver effected pursuant thereto, each of which notices shall contain the text of the amendment or waiver proposed
or effected, as the case may be; and 
 (xvi) comply with all applicable rules and regulations of the
Commission, and make generally available to its securityholders no later than 18 months after the Effective Time of such Shelf Registration Statement an “earning statement” of the Company and its subsidiaries complying with
Section 11(a) of the Securities Act (including, at the option of the Company, Rule 158 thereunder). 
  

 12 

 (e) In the event that the Company would be required, pursuant to
Section 3(d)(viii)(G), to notify the Electing Holders, the Company shall promptly prepare and furnish to each of the Electing Holders a reasonable number of copies of a prospectus supplemented or amended so that, as thereafter delivered
to purchasers of Registrable Securities, such prospectus shall conform in all material respects to the applicable requirements of the Securities Act and the Trust Indenture Act and shall not contain an untrue statement of a material fact or omit to
state a material fact required to be stated therein or necessary to make the statements therein, in the light of the circumstances under which such statements were made, not misleading. Each Electing Holder agrees that upon receipt of any notice
from the Company pursuant to Section 3(d)(viii)(G), such Electing Holder shall forthwith discontinue the disposition of Registrable Securities pursuant to the Shelf Registration Statement applicable to such Registrable Securities until
such Electing Holder shall have received copies of such amended or supplemented prospectus, and if so directed by the Company, such Electing Holder shall deliver to the Company (at the Company’s expense) all copies, other than permanent file
copies, of the prospectus covering such Registrable Securities in such Electing Holder’s possession at the time of receipt of such notice. 
 (f) In the event of a Shelf Registration, in addition to the information required to be provided by each Electing Holder in its Notice and Questionnaire, the Company may require such Electing Holder to
furnish to the Company such additional information regarding such Electing Holder and such Electing Holder’s intended method of distribution of Registrable Securities as may be required in order to comply with the Securities Act. Each such
Electing Holder agrees to notify the Company as promptly as practicable of any inaccuracy or change in information previously furnished by such Electing Holder to the Company or of the occurrence of any event in either case as a result of which any
prospectus relating to such Shelf Registration contains or would contain an untrue statement of a material fact regarding such Electing Holder or such Electing Holder’s intended method of disposition of such Registrable Securities or omits to
state any material fact regarding such Electing Holder or such Electing Holder’s intended method of disposition of such Registrable Securities required to be stated therein or necessary to make the statements therein, in the light of the
circumstances under which such statements were made, not misleading, and promptly to furnish to the Company any additional information required to correct and update any previously furnished information or required so that such prospectus shall not
contain, with respect to such Electing Holder or the disposition of such Registrable Securities, an untrue statement of a material fact or omit to state a material fact required to be stated therein or necessary to make the statements therein, in
the light of the circumstances under which such statements were made, not misleading. 
 (g) Until the
expiration of one year after the Closing Date, the Company will not, and will use commercially reasonable efforts not to permit any of its “affiliates” (as defined in Rule 144) who are controlled by the Company to, resell any of the
Securities that have been reacquired by any of them except pursuant to an effective registration statement, or a valid exemption from the registration requirements, under the Securities Act. 
 (h) As a condition to its participation in the Exchange Offer, each holder of Registrable Securities shall furnish, upon the
request of the Company, a written representation to the Company (which may be contained in the letter of transmittal or “agent’s message” transmitted via The Depository Trust Company’s Automated Tender Offer Procedures, in either
case contemplated by the Exchange Offer Registration Statement) to the effect that (A) it is not an “affiliate” of the Company, as defined in Rule 405 of the Securities Act, or if it

  

 13 

 
is such an “affiliate”, it will comply with the registration and prospectus delivery requirements of the Securities Act to the extent applicable, (B) it is not engaged in, and does
not intend to engage in, and has no arrangement or understanding with any person to participate in, a distribution of the Exchange Securities to be issued in the Exchange Offer, (C) it is acquiring the Exchange Securities in its ordinary course
of business, (D) if it is a broker-dealer that holds Securities that were acquired for its own account as a result of market-making activities or other trading activities (other than Securities acquired directly from the Company or any of its
affiliates), it will deliver a prospectus meeting the requirements of the Securities Act in connection with any resales of the Exchange Securities received by it in the Exchange Offer, (E) if it is a broker-dealer, that it did not purchase the
Securities to be exchanged in the Exchange Offer from the Company or any of its affiliates, and (F) it is not acting on behalf of any person who could not truthfully and completely make the representations contained in the foregoing
subclauses (A) through (E). 
 4. Registration Expenses. 
 The Company agrees to bear and to pay or cause to be paid promptly all expenses incident to the Company’s and the Guarantors’
performance of or compliance with this Agreement, including (a) all Commission and any FINRA registration, filing and review fees and expenses including reasonable fees and disbursements of one counsel for the Eligible Holders in connection
with such registration, filing and review, (b) all fees and expenses in connection with the qualification of the Registrable Securities and the Exchange Securities, as applicable, for offering and sale under state securities and blue sky laws
referred to in Section 3(d)(xii) and determination of their eligibility for investment under the laws of such jurisdictions as the Electing Holders may designate, including any reasonable fees and disbursements of counsel for the
Electing Holders in connection with such qualification and determination, (c) all expenses relating to the preparation, printing, production, distribution and reproduction of each registration statement required to be filed hereunder, each
prospectus included therein or prepared for distribution pursuant hereto, each amendment or supplement to the foregoing, the expenses of preparing the Securities or Exchange Securities, as applicable, for delivery and the expenses of printing or
producing any selling agreements and blue sky or legal investment memoranda and all other documents in connection with the offering, sale or delivery of Securities or Exchange Securities, as applicable, to be disposed of (including certificates
representing the Securities or Exchange Securities, as applicable), (d) messenger, telephone and delivery expenses relating to the offering, sale or delivery of Securities or Exchange Securities, as applicable, and the preparation of documents
referred in subsection (c) above, (e) fees and expenses of the Trustee under the Indenture, any agent of the Trustee and any counsel for the Trustee and of any collateral agent or custodian, including the Collateral Trustee,
(f) internal expenses (including all salaries and expenses of the Company’s officers and employees performing legal or accounting duties), (g) reasonable fees, disbursements and expenses of counsel and independent certified public
accountants of the Company, (h) reasonable fees, disbursements and expenses of one counsel and any local counsel for all the Electing Holders retained in connection with a Shelf Registration, as selected by the Electing Holders of at least a
majority in aggregate principal amount of the Registrable Securities held by Electing Holders (which counsel shall be reasonably satisfactory to the Company), (i) any fees charged by securities rating services for rating the Registrable
Securities or the Exchange Securities, as applicable, and (j) fees, expenses and disbursements of any other persons, including special experts, retained by the Company in connection with such registration (collectively, the
“Registration Expenses”). To the extent that any Registration Expenses are incurred, assumed or paid by any holder of Registrable Securities or Exchange Securities, as applicable, the Company shall reimburse such person for
the full amount of the Registration Expenses so incurred, assumed or paid promptly after receipt of a request therefor and supporting documentation. Notwithstanding the 
  

 14 

 foregoing, the holders of the Registrable Securities being registered shall pay all agency fees and
commissions and underwriting discounts and commissions, if any, and transfer taxes, if any, attributable to the sale of such Registrable Securities, Securities, and Exchange Securities, as applicable, and the fees and disbursements of any counsel or
other advisors or experts retained by such holders (severally or jointly), other than the counsel and experts specifically referred to above. 
 5. Representations and Warranties. 
 Each of the Company and the
Guarantors, jointly and severally, represents and warrants to, and agrees with, each Purchaser and each of the holders from time to time of Registrable Securities that: 
 (a) Each registration statement covering Registrable Securities, Securities or Exchange Securities, as applicable, and each
prospectus (including any preliminary or summary prospectus) contained therein or furnished pursuant to Section 3(c) or Section 3(d) and any further amendments or supplements to any such registration statement or prospectus,
when it becomes effective or is filed with the Commission, as the case may be, will conform in all material respects to the requirements of the Securities Act and the Trust Indenture Act and will not contain an untrue statement of a material fact or
omit to state a material fact required to be stated therein or necessary to make the statements therein, in the light of the circumstances under which such statements were made, not misleading; and at all times subsequent to the Effective Time when
a prospectus would be required to be delivered under the Securities Act, other than (i) from (A) such time as a notice has been given to holders of Registrable Securities pursuant to Section 3(c)(iii)(G) or
Section 3(d)(viii)(G) until (B) such time as the Company furnishes an amended or supplemented prospectus pursuant to Section 3(c)(iv) or Section 3(e), or (ii) during any applicable Suspension Period,
each such registration statement, and each prospectus (including any summary prospectus) contained therein or furnished pursuant to Section 3(c) or Section 3(d), as then amended or supplemented, will conform in all material
respects to the requirements of the Securities Act and the Trust Indenture Act and will not contain an untrue statement of a material fact or omit to state a material fact required to be stated therein or necessary to make the statements therein, in
the light of the circumstances under which such statements were made, not misleading; provided, however, that this representation and warranty shall not apply to any statements or omissions made in reliance upon and in conformity with
information furnished in writing to the Company by a holder of Registrable Securities expressly for use therein. 
 (b) Any documents incorporated by reference in any prospectus referred to in Section 5(a), when they become or became effective or are or were filed with the Commission, as the case may be, will conform or conformed in all
material respects to the requirements of the Securities Act or the Exchange Act, as applicable, and none of such documents will contain or contained an untrue statement of a material fact or will omit or omitted to state a material fact required to
be stated therein or necessary to make the statements therein, in the light of the circumstances under which such statements were made, not misleading; provided, however, that this representation and warranty shall not apply to any
statements or omissions made in reliance upon and in conformity with information furnished in writing to the Company by a holder of Registrable Securities expressly for use therein. 
 (c) The compliance by the Company with all of the provisions of this Agreement and the consummation of the transactions
herein contemplated will not (i) conflict with or result in a breach or violation of any of the terms or provisions of, or constitute a default under, any

  

 15 

 
indenture, mortgage, deed of trust, loan or credit agreement, note, contract, lease or other agreement or instrument to which the Company or any of its subsidiaries is a party or by which the
Company or any of its subsidiaries is bound or to which any of the properties or assets of the Company or any of its subsidiaries is subject, (ii) result in any violation of the provisions of the charter, by-laws or similar organizational
documents, as amended, of the Company or any of the Guarantors or (iii) result in any violation of the provisions of any statute or any order, rule or regulation of any court or governmental agency or body having jurisdiction over the Company
or any of its subsidiaries or any of their properties, except, in the case of clauses (i) or (iii) above, as would not, individually and in the aggregate, result in any material adverse change, or any development that would
reasonably be expected to result in a material adverse change, in or affecting the business, properties, financial condition or results of operations of the Company and its subsidiaries, taken as a whole. No consent, approval, authorization, order,
registration or qualification of or with any such court or governmental agency or body is required for the consummation by the Company and the Guarantors of the transactions contemplated by this Agreement, except for (x) the registration under
the Securities Act of the Registrable Securities and the Exchange Securities, as applicable, and qualification of the Indenture under the Trust Indenture Act, (y) such consents, approvals, authorizations, registrations or qualifications as may
be required under state securities or blue sky laws in connection with the offering and distribution of the Registrable Securities and the Exchange Securities, as applicable, and (v) such consents, approvals, authorizations, registrations or
qualifications that have been obtained and are in full force and effect as of the date of this Agreement. 
 (d)
This Agreement has been duly authorized, executed and delivered by the Company and by the Guarantors. 
 6. Indemnification
and Contribution. 
 (a) Indemnification by each of the Company and each Guarantor. Each of the
Company and each Guarantor, jointly and severally, will indemnify and hold harmless each of the holders of Registrable Securities included in an Exchange Offer Registration Statement and each of the Electing Holders as holders of Registrable
Securities included in a Shelf Registration Statement against any losses, claims, damages or liabilities, joint or several, to which such holder or such Electing Holder may become subject under the Securities Act or otherwise, insofar as such
losses, claims, damages or liabilities (or actions in respect thereof) arise out of or are based upon an untrue statement or alleged untrue statement of a material fact contained in any Exchange Offer Registration Statement or any Shelf Registration
Statement, as the case may be, under which such Registrable Securities or Exchange Securities were registered under the Securities Act, or any preliminary, final or summary prospectus (including, without limitation, any “issuer free writing
prospectus” as defined in Rule 433) contained therein or furnished by the Company to any such holder or any such Electing Holder, or any amendment or supplement thereto, or arise out of or are based upon the omission or alleged omission to
state therein a material fact required to be stated therein or necessary to make the statements therein, in the light of the circumstances under which such statements were made, not misleading, and will reimburse each such holder and each such
Electing Holder for any and all legal or other expenses reasonably incurred by them in connection with investigating or defending any such action or claim as such expenses are incurred; provided, however, that neither the Company nor the
Guarantors shall be liable to any such person in any such case to the extent that any such loss, claim, damage or liability arises out of or is based upon an untrue statement or alleged untrue statement or omission or alleged omission made in such
registration statement, or preliminary, final or summary prospectus (including, without limitation, any “issuer free writing prospectus” as defined in Rule 433), or amendment or supplement thereto, in

  

 16 

 
reliance upon and in conformity with written information furnished to the Company by such person expressly for use therein. The indemnifying party shall not be required to indemnify the
indemnified party for any amount paid or payable by the indemnified party in the settlement or compromise of, or entry into any judgement with respect to, any pending or threatened action or claim in respect of which indemnification or contribution
may be sought hereunder without the written consent of the indemnifying party, which consent shall not be unreasonably withheld.  
 (b) Indemnification by the Electing Holders. The Company may require, as a condition to including any Registrable Securities in any Shelf Registration Statement filed pursuant to
Section 2(b), that the Company shall have received an undertaking reasonably satisfactory to it from each Electing Holder of Registrable Securities included in such Shelf Registration Statement, severally and not jointly, to
(i) indemnify and hold harmless the Company, the Guarantors and all other Electing Holders of Registrable Securities included in such Shelf Registration Statement, against any losses, claims, damages or liabilities to which the Company, the
Guarantors or such other Electing Holders may become subject, under the Securities Act or otherwise, insofar as such losses, claims, damages or liabilities (or actions in respect thereof) arise out of or are based upon an untrue statement or alleged
untrue statement of a material fact contained in such registration statement, or any preliminary, final or summary prospectus (including, without limitation, any “issuer free writing prospectus” as defined in Rule 433) contained
therein or furnished by the Company to any Electing Holder, or any amendment or supplement thereto, or arise out of or are based upon the omission or alleged omission to state therein a material fact required to be stated therein or necessary to
make the statements therein, in the light of the circumstances under which such statements were made, not misleading, in each case to the extent, but only to the extent, that such untrue statement or alleged untrue statement or omission or alleged
omission was made in reliance upon and in conformity with written information furnished to the Company by such Electing Holder expressly for use therein, and (ii) reimburse the Company and the Guarantors for any legal or other expenses
reasonably incurred by the Company and the Guarantors in connection with investigating or defending any such action or claim as such expenses are incurred; provided, however, that no such Electing Holder shall be required to undertake
liability to any person under this Section 6(b) for any amounts in excess of the dollar amount of the proceeds to be received by such Electing Holder from the sale of such Electing Holder’s Registrable Securities pursuant to such
registration. 
 (c) Notices of Claims, Etc. Promptly after receipt by an indemnified party under
subsection (a) or (b) above of written notice of the commencement of any action, such indemnified party shall, if a claim in respect thereof is to be made against an indemnifying party pursuant to the indemnification
provisions of or contemplated by this Section 6, notify such indemnifying party in writing of the commencement of such action; but the omission so to notify the indemnifying party shall not relieve it from any liability which it may have
to any indemnified party otherwise than under the indemnification provisions of or contemplated by Section 6(a) or Section 6(b). In case any such action shall be brought against any indemnified party and it shall notify the
indemnifying party of the commencement thereof, such indemnifying party shall be entitled to participate therein and, to the extent that it shall wish, jointly with any other indemnifying party similarly notified, to assume the defense thereof, with
counsel reasonably satisfactory to such indemnified party (who shall not, except with the consent of the indemnified party, be counsel to the indemnifying party), and, after notice from the indemnifying party to such indemnified party of its
election so to assume the defense thereof, the indemnifying party shall not be liable to such indemnified party under such subsection for any legal expenses of other counsel or any other expenses, in each case subsequently incurred by such
indemnified party, in connection with the

  

 17 

 
defense thereof other than reasonable costs of investigation. No indemnifying party shall, without the prior written consent of the indemnified party, effect the settlement or compromise of, or
consent to the entry of any judgment with respect to, any pending or threatened action or claim in respect of which indemnification or contribution may be sought hereunder (whether or not the indemnified party is an actual or potential party to such
action or claim) unless such settlement, compromise or judgment (i) includes an unconditional release of the indemnified party from all liability arising out of such action or claim and (ii) does not include a statement as to, or an
admission of, fault, culpability or a failure to act by or on behalf of any indemnified party. 
 (d)
Contribution. If for any reason the indemnification provisions contemplated by Section 6(a) or Section 6(b) are unavailable to or insufficient to hold harmless an indemnified party in respect of any losses, claims,
damages or liabilities (or actions in respect thereof) referred to therein, then each indemnifying party shall contribute to the amount paid or payable by such indemnified party as a result of such losses, claims, damages or liabilities (or actions
in respect thereof) in such proportion as is appropriate to reflect the relative fault of the indemnifying party and the indemnified party in connection with the statements or omissions which resulted in such losses, claims, damages or liabilities
(or actions in respect thereof), as well as any other relevant equitable considerations. The relative fault of such indemnifying party and indemnified party shall be determined by reference to, among other things, whether the untrue or alleged
untrue statement of a material fact or omission or alleged omission to state a material fact relates to information supplied by such indemnifying party or by such indemnified party, and the parties’ relative intent, knowledge, access to
information and opportunity to correct or prevent such statement or omission. The parties hereto agree that it would not be just and equitable if contributions pursuant to this Section 6(d) were determined by pro rata allocation
(even if the holders were treated as one entity for such purpose) or by any other method of allocation which does not take account of the equitable considerations referred to in this Section 6(d). The amount paid or payable by an
indemnified party as a result of the losses, claims, damages, or liabilities (or actions in respect thereof) referred to above shall be deemed to include any legal or other fees or expenses reasonably incurred by such indemnified party in connection
with investigating or defending any such action or claim. Notwithstanding the provisions of this Section 6(d), no Electing Holder shall be required to contribute any amount in excess of the amount by which the dollar amount of the
proceeds received by such holder from the sale of any Registrable Securities (after deducting any fees, discounts and commissions applicable thereto) exceeds the amount of any damages which such holder has otherwise been required to pay by reason of
such untrue or alleged untrue statement or omission or alleged omission. No person guilty of fraudulent misrepresentation (within the meaning of Section 11(f) of the Securities Act) shall be entitled to contribution from any person who was not
guilty of such fraudulent misrepresentation. The holders’ obligations in this Section 6(d) to contribute shall be several in proportion to the principal amount of Registrable Securities registered by them and not joint. 

(e) The obligations of the Company and the Guarantors under this Section 6 shall be in addition to any
liability which the Company or the Guarantors may otherwise have and shall extend, upon the same terms and conditions, to each officer, director and partner of each holder, each Electing Holder and each person, if any, who controls any of the
foregoing within the meaning of the Securities Act. The obligations of the holders and the Electing Holders contemplated by this Section 6 shall be in addition to any liability which the respective holder or Electing Holder may otherwise
have and shall extend, upon the same terms and conditions, to each officer and director of the Company or the Guarantors (including any person who, with his consent, is named in any registration statement as about

  

 18 

 
to become a director of the Company or any Guarantor) and to each person, if any, who controls the Company within the meaning of the Securities Act, as well as to each officer and director of the
other holders and to each person, if any, who controls such other holders within the meaning of the Securities Act. 
 7.
Underwritten Offerings. 
 Each holder of Registrable Securities hereby agrees with the Company and each other such
holder that no holder of Registrable Securities may participate in any underwritten offering hereunder unless (a) the Company gives its prior written consent to such underwritten offering, (b) the managing underwriter or underwriters
thereof shall be designated by Electing Holders holding at least a majority in aggregate principal amount of the Registrable Securities to be included in such offering, provided that such designated managing underwriter or underwriters is or are
reasonably acceptable to the Company, (c) each holder of Registrable Securities participating in such underwritten offering agrees to sell such holder’s Registrable Securities on the basis provided in any underwriting arrangements approved
by the persons entitled selecting the managing underwriter or underwriters hereunder and (d) each holder of Registrable Securities participating in such underwritten offering completes and executes all questionnaires, powers of attorney,
indemnities, underwriting agreements and other documents reasonably required under the terms of such underwriting arrangements. The Company hereby agrees with each holder of Registrable Securities that, to the extent it consents to an underwritten
offering hereunder, it will negotiate in good faith and execute all indemnities, underwriting agreements and other documents reasonably required under the terms of such underwriting arrangements, including using all commercially reasonable efforts
to procure customary legal opinions and auditor “comfort” letters. 
 8. Rule 144. 
 (a) Facilitation of Sales Pursuant to Rule 144. The Company covenants to the holders of Registrable Securities that
to the extent it shall be required to do so under the Exchange Act, the Company shall timely file the reports required to be filed by it under the Exchange Act or the Securities Act (including the reports under Sections 13 and 15(d) of the
Exchange Act referred to in subparagraph (c)(1) of Rule 144), and shall take such further action as any holder of Registrable Securities may reasonably request, all to the extent required from time to time to enable such holder to sell
Registrable Securities without registration under the Securities Act within the limitations of the exemption provided by Rule 144. Upon the request of any holder of Registrable Securities in connection with that holder’s sale pursuant to
Rule 144, the Company shall deliver to such holder a written statement as to whether it has complied with such requirements. 
 (b) Availability of Rule 144 Not Excuse for Obligations under Section 2. The fact that holders of Registrable Securities may become eligible to sell such Registrable Securities pursuant to
Rule 144 shall not (1) cause such Securities to cease to be Registrable Securities or (2) excuse the Company’s and the Guarantors’ obligations set forth in Section 2 of this Agreement, including without limitation the
obligations in respect of an Exchange Offer, Shelf Registration and Special Interest. 
 9. Miscellaneous. 
 (a) No Inconsistent Agreements. The Company represents, warrants, covenants and agrees that it has not granted, and
shall not grant, registration rights with respect to Registrable Securities, Exchange Securities or Securities, as applicable, or any other securities which would be inconsistent with the terms contained in this Agreement. 
  

 19 

 (b) Specific Performance. The parties hereto acknowledge that there
would be no adequate remedy at law if the Company fails to perform any of its obligations hereunder and that the Purchasers and the holders from time to time of the Registrable Securities may be irreparably harmed by any such failure, and
accordingly agree that the Purchasers and such holders, in addition to any other remedy to which they may be entitled at law or in equity, shall be entitled to compel specific performance of the obligations of the Company under this Agreement in
accordance with the terms and conditions of this Agreement, in any court of the United States or any State thereof having jurisdiction. Time shall be of the essence in this Agreement. 
 (c) Notices. All notices, requests, claims, demands, waivers and other communications hereunder shall be in writing
and shall be deemed to have been duly given when delivered by hand, if delivered personally, by facsimile or by courier, or three days after being deposited in the mail (registered or certified mail, postage prepaid, return receipt requested) as
follows: If to the Company, to it at 
 Stream Global Services, Inc. 
 20 William Street 
 Suite 310 
 Wellesley, Massachusetts 02481 
 Facsimile: (718) 304-1702 
 Attention: Legal Department 
 with a copy to: 
 Wilmer Cutler Pickering Hale and Dorr LLP 
 60 State Street 
 Boston, Massachusetts 02109 
 Facsimile: (617) 526-5000 
 Attention: Mark G. Borden, Esq. 
 Proskauer Rose LLP 
 2049 Century Park East, 32nd Floor 
 Los Angeles, California 90067 
 Facsimile: (310) 557-2193 
 Attention: Michael A. Woronoff, Esq. 
 and if to a holder, to the address of such holder set forth in the security register or other records of the Company, or to such other address as the Company or any such holder may have furnished to the
other in writing in accordance herewith, except that notices of change of address shall be effective only upon receipt. 
 (d) Parties in Interest. All the terms and provisions of this Agreement shall be binding upon, shall inure to the benefit of and shall be enforceable by the parties hereto, the holders from time to
time of the Registrable Securities and the respective successors and assigns of the foregoing. In the event that any transferee of any holder of Registrable Securities shall acquire Registrable Securities, in any manner, whether by gift, bequest,
purchase, operation of law or otherwise, such transferee shall, without any further writing or action of any kind, be deemed a beneficiary hereof for all purposes and such Registrable Securities shall be held subject to all of the terms of this
Agreement, and by taking and holding such Registrable Securities such transferee shall be entitled to receive the benefits of, and be conclusively deemed to have agreed to be bound by all of the applicable terms and

  

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provisions of this Agreement. If the Company shall so request, any such successor, assign or transferee shall agree in writing to acquire and hold the Registrable Securities subject to all of the
applicable terms hereof. 
 (e) Survival. The respective indemnities, agreements, representations,
warranties and each other provision set forth in this Agreement or made pursuant hereto shall remain in full force and effect regardless of any investigation (or statement as to the results thereof) made by or on behalf of any holder of Registrable
Securities, any director, officer or partner of such holder, or any controlling person of any of the foregoing, and shall survive delivery of and payment for the Registrable Securities pursuant to the Purchase Agreement, the transfer and
registration of Registrable Securities by such holder and the consummation of an Exchange Offer. 
 (f)
Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of New York. 
 (g) Headings. The descriptive headings of the several Sections and paragraphs of this Agreement are inserted for convenience only, do not constitute a part of this Agreement and shall not affect in
any way the meaning or interpretation of this Agreement. 
 (h) Entire Agreement; Amendments. This
Agreement and the other writings referred to herein (including the Indenture and the form of Securities) or delivered pursuant hereto which form a part hereof contain the entire understanding of the parties with respect to its subject matter. This
Agreement supersedes all prior agreements and understandings between the parties with respect to its subject matter. This Agreement may be amended and the observance of any term of this Agreement may be waived (either generally or in a particular
instance and either retroactively or prospectively) only by a written instrument duly executed by the Company and the holders of at least a majority in aggregate principal amount of the Registrable Securities at the time outstanding. Each holder of
any Registrable Securities at the time or thereafter outstanding shall be bound by any amendment or waiver effected pursuant to this Section 9(h), whether or not any notice, writing or marking indicating such amendment or waiver appears
on such Registrable Securities or is delivered to such holder. 
 (i) Inspection. For so long as this
Agreement shall be in effect, this Agreement and a complete list of the names and addresses of all the record holders of Registrable Securities shall be made available for inspection and copying on any Business Day by any holder of Registrable
Securities for proper purposes only (which shall include any purpose related to the rights of the holders of Registrable Securities under the Securities, the Indenture and this Agreement) at the offices of the Company at the address thereof set
forth in Section 9(c) and at the office of the Trustee under the Indenture. 
 (j)
Counterparts. This Agreement may be executed by the parties in counterparts, each of which shall be deemed to be an original, but all such respective counterparts shall together constitute one and the same instrument. 
 (k) Severability. If any provision of this Agreement, or the application thereof in any circumstance, is held to be
invalid, illegal or unenforceable in any respect for any reason, the validity, legality and enforceability of such provision in every other respect and of the remaining provisions contained in this Agreement shall not be affected or impaired
thereby. 
  

 21 

 If the foregoing is in accordance with your understanding, please sign and return to us two
original counterparts hereof, and upon the acceptance hereof by you, on behalf of each of the Purchasers, this letter and such acceptance hereof shall constitute a binding agreement between each of the Purchasers, the Guarantors and the Company. It
is understood that your acceptance of this letter on behalf of each of the Purchasers is pursuant to the authority set forth in a form of Agreement among Purchasers, the form of which shall be submitted to the Company for examination upon request,
but without warranty on your part as to the authority of the signers thereof. 
 [Signature Pages Follow] 
  

 22 

 Very truly yours, 
 Stream Global Services, Inc. 
 By:  /s/    R. Scott
Murray                                        
     
         Name:  R. Scott Murray

         Title:    President, CEO and 

                     Acting Chief Financial Officer 
 Stream Holdings Corporation 
 By:  /s/    R. Scott
Murray                                        
     
         Name:  R. Scott Murray

         Title:    President, CEO and 

                     Chief Financial Officer 
 Stream International Inc. 
 By:  /s/    R. Scott
Murray                                        
     
         Name:  R. Scott Murray

         Title:    President, CEO and 

                     Chief Financial Officer 
 Stream New York Inc. 
 By:  /s/    R. Scott
Murray                                        
     
         Name:  R. Scott Murray

         Title:    President, CEO and 

                     Chief Financial Officer 
 Stream International Europe B.V. 
 By:  /s/    R. Scott
Murray                                        
     
         Name:  R. Scott Murray

         Title:    Director 
  

 23 

 eTelecare Global Solutions – US, Inc. 
 By:  /s/    R. Scott
Murray                                        
     
         Name:  R. Scott Murray

         Title:    President and Chief Executive
Officer 
 eTelecare Global Solutions – AZ, Inc. 
 By:  /s/    R. Scott
Murray                                        
     
         Name:  R. Scott Murray

         Title:    President and Chief Executive
Officer 
 Accepted as of the date hereof: 
 Goldman, Sachs & Co. 
 By:  /s/ Goldman, Sachs &
Co.                                     
         (Goldman, Sachs & Co.) 
  

 24 

 Exhibit A 
 Stream Global Services, Inc. 
 INSTRUCTION TO DTC PARTICIPANTS 

(Date of Mailing) 
 URGENT—IMMEDIATE ATTENTION REQUESTED 
 DEADLINE FOR RESPONSE: [DATE] * 

 The Depository Trust Company (“DTC”) has identified you as a DTC Participant through which beneficial interests in 11.25%
Senior Secured Notes due 2014 (the “Securities”) issued by Stream Global Services, Inc. (the “Company”) are held. 
 The Company is in the process of registering the Securities under the Securities Act of 1933, as amended, for resale by the beneficial owners thereof. In order to have their Securities included in the
registration statement, beneficial owners must complete and return the enclosed Notice of Registration Statement and Selling Securityholder Questionnaire. 
 It is important that beneficial owners of the Securities receive a copy of the enclosed materials as soon as possible as their rights to have the Securities included in the registration statement
depend upon their returning the Notice and Questionnaire by [Deadline For Response]. Please forward a copy of the enclosed documents to each beneficial owner that holds interests in the Securities through you. If you require more copies of
the enclosed materials or have any questions pertaining to this matter, please contact the Company at: 
 Stream
Global Services, Inc. 
 20 William Street 
 Suite 310 
 Wellesley, Massachusetts 02481 
 Attention: Legal Department

 Facsimile: (781) 304-1702 
  
  
 *Not less than 28 calendar days from date of mailing. 

 Stream Global Services, Inc. 
 Notice of Registration Statement 
 and 
 Selling Securityholder Questionnaire 
 (Date) 
 Reference is hereby made to the Exchange and Registration Rights Agreement (the
“Exchange and Registration Rights Agreement”), among Stream Global Services, Inc. (the “Company”), the Guarantors listed on the signature pages thereto and the Purchasers named therein. Pursuant to the Exchange and
Registration Rights Agreement, the Company has filed or will file with the United States Securities and Exchange Commission (the “Commission”) a registration statement on Form [__] (the “Shelf Registration
Statement”) for the registration and resale under Rule 415 of the Securities Act of 1933, as amended (the “Securities Act”), of the Company’s 11.25% Senior Secured Notes due 2014 (the
“Securities”). A copy of the Exchange and Registration Rights Agreement has been filed as an exhibit to the Shelf Registration Statement and can be obtained from the Commission’s website at www.sec.gov. All capitalized
terms not otherwise defined herein shall have the meanings ascribed thereto in the Exchange and Registration Rights Agreement. 
 Each
beneficial owner of Registrable Securities (as defined below) is entitled to have the Registrable Securities beneficially owned by it included in the Shelf Registration Statement. In order to have Registrable Securities included in the Shelf
Registration Statement, this Notice of Registration Statement and Selling Securityholder Questionnaire (“Notice and Questionnaire”) must be completed, executed and delivered to the Company’s counsel at the address set forth
herein for receipt ON OR BEFORE [Deadline for Response]. Beneficial owners of Registrable Securities who do not properly complete, execute and return this Notice and Questionnaire by such date (i) will not be named as selling
securityholders in the Shelf Registration Statement and (ii) may not use the Prospectus forming a part thereof for resales of Registrable Securities. 
 Certain legal consequences arise from being named as a selling securityholder in the Shelf Registration Statement and related Prospectus. Accordingly, holders and beneficial owners of Registrable
Securities are advised to consult their own securities law counsel regarding the consequences of being named or not being named as a selling securityholder in the Shelf Registration Statement and related Prospectus. 
 The term “Registrable Securities” is defined in the Exchange and Registration Rights Agreement. 
  

 2 

 ELECTION 
 The undersigned holder (the “Selling Securityholder”) of Registrable Securities hereby elects to include in the Shelf Registration Statement the Registrable Securities beneficially owned
by it and listed below in Item (3). The undersigned, by signing and returning this Notice and Questionnaire, agrees to be bound with respect to such Registrable Securities by the terms and conditions of this Notice and Questionnaire and the
Exchange and Registration Rights Agreement, including, without limitation, Section 6 of the Exchange and Registration Rights Agreement, as if the undersigned Selling Securityholder were an original party thereto. 
 Pursuant to the Exchange and Registration Rights Agreement, the undersigned has agreed to indemnify and hold harmless the Company, its officers who sign any
Shelf Registration Statement, and each person, if any, who controls the Company within the meaning of either Section 15 of the Securities Act or Section 20 of the Securities Exchange Act of 1934, as amended (the “Exchange
Act”), against certain loses arising out of an untrue statement, or the alleged untrue statement, of a material fact in the Shelf Registration Statement or the related prospectus or the omission, or alleged omission, to state a material
fact required to be stated in such Shelf Registration Statement or the related prospectus, but only to the extent such untrue statement or omission, or alleged untrue statement or omission, was made in reliance on and in conformity with the
information provided in this Notice and Questionnaire. 
 Upon any sale of Registrable Securities pursuant to the Shelf Registration Statement,
the Selling Securityholder will be required to deliver to the Company and Trustee the Notice of Transfer set forth in Appendix A to the Prospectus and as Exhibit B to the Exchange and Registration Rights Agreement. 
 The Selling Securityholder hereby provides the following information to the Company and represents and warrants that such information is accurate and
complete: 
  

 3 

 QUESTIONNAIRE 
  

	(1)	(a)    Full legal name of Selling Securityholder: 

 ______________________________________________________________________________________________ 
  

	 	(b)	Full legal name of registered Holder (if not the same as in (a) above) of Registrable Securities listed in Item (3) below: 

 ______________________________________________________________________________________________ 
  

	 	(c)	Full legal name of DTC Participant (if applicable and if not the same as (b) above) through which Registrable Securities listed in Item (3) below are held:

 ______________________________________________________________________________________________ 
  

	(2)	Address for notices to Selling Securityholder: 

 ______________________________________________________________________________________________ 
 ______________________________________________________________________________________________ 
 ______________________________________________________________________________________________ 
 Telephone: ____________________________________________________________________________________ 
 Fax: __________________________________________________________________________________________ 
 Contact Person: _________________________________________________________________________________ 
 E-mail for Contact Person:  ________________________________________________________________________ 
  

	(3)	Beneficial Ownership of Securities: 

 Except as set forth below in this Item (3), the undersigned does not beneficially own any Securities. 
  

	 	(a)	Principal amount of Registrable Securities beneficially owned:  _______________________________________ 

 CUSIP No(s). of such Registrable Securities: ______________________________________________________ 
  

	 	(b)	Principal amount of Securities other than Registrable Securities beneficially owned: _______________________ 

 CUSIP No(s). of such other Securities: ___________________________________________________________ 
  

	 	(c)	Principal amount of Registrable Securities that the undersigned wishes to be included in the Shelf Registration Statement: 

 ___________________________________________________________________________________________ 
 CUSIP No(s). of such Registrable Securities to be included in the Shelf Registration Statement: 
 ______________________________________________________________________________________________ 
  

	(4)	Beneficial Ownership of Other Securities of the Company: 

 Except as set forth below in this Item (4), the undersigned Selling Securityholder is not the beneficial or registered owner of any other securities of the Company, other than the Securities
listed above in Item (3). 
 State any exceptions here: 
 ______________________________________________________________________________________________ 
 ______________________________________________________________________________________________ 
 ______________________________________________________________________________________________ 
  

 4 

	(5)	Individuals who exercise dispositive powers with respect to the Securities: 

 If the Selling Securityholder is not an entity that is required to file reports with the Commission pursuant to Section 13 or 15(d) of the Exchange Act (a “Reporting Company”),
then the Selling Securityholder must disclose the name of the natural person(s) who exercise sole or shared dispositive powers with respect to the Securities. Selling Securityholders should disclose the beneficial holders, not nominee holders or
other such others of record. In addition, the Commission has provided guidance that Rule 13d-3 of the Securities Exchange Act of 1934 should be used by analogy when determining the person or persons sharing voting and/or dispositive powers with
respect to the Securities. 
  

	 	(a)	Is the holder a Reporting Company? 

 Yes _________                                    No
_________ 
 If “No”, please answer Item (5)(b). 
  

	 	(b)	List below the individual or individuals who exercise dispositive powers with respect to the Securities: 

 ______________________________________________________________________________________________ 
 ______________________________________________________________________________________________ 
 ______________________________________________________________________________________________ 
 Please note that the names of the persons listed in (b) above will be included in the Shelf Registration Statement and related
Prospectus. 
  

	(6)	Relationships with the Company: 

 Except as set forth below, neither the Selling Securityholder nor any of its affiliates, officers, directors or principal equity holders (5% or more) has held any position or office or has had any other material relationship with the
Company (or its predecessors or affiliates) during the past three years. 
 State any exceptions here: 
 ______________________________________________________________________________________________ 
 ______________________________________________________________________________________________ 
 ______________________________________________________________________________________________ 
  

	(7)	Plan of Distribution: 

 Except as set forth below, the undersigned Selling Securityholder intends to distribute the Registrable Securities listed above in Item (3) only as follows (if at all): Such Registrable Securities may be sold from time to time
directly by the undersigned Selling Securityholder. Such Registrable Securities may be sold in one or more transactions at fixed prices, at prevailing market prices at the time of sale, at varying prices determined at the time of sale, or at
negotiated prices. Such sales may be effected in transactions (which may involve crosses or block transactions) (i) on any national securities exchange or quotation service on which the Registered Securities may be listed or quoted at the time
of sale, (ii) in the over-the-counter market, (iii) in transactions otherwise than on such exchanges or services or in the over-the-counter market, or (iv) through the writing of options. In connection with sales of the 

  

 5 

 
Registrable Securities or otherwise, the Selling Securityholder may enter into hedging transactions with broker-dealers, which may in turn engage in short sales of the Registrable Securities
in the course of hedging the positions they assume. The Selling Securityholder may also sell Registrable Securities short and deliver Registrable Securities to close out such short positions, or loan or pledge Registrable Securities to
broker-dealers that in turn may sell such securities. 
 State any exceptions here: 
 Note: In no event may such method(s) of distribution take the form of an underwritten offering of Registrable Securities without the
prior written agreement of the Company. 
  

	(8)	broker-dealers: 

 The
Commission requires that all Selling Securityholders that are registered broker-dealers or affiliates of registered broker-dealers be so identified in the Shelf Registration Statement. In addition, the Commission requires that all Selling
Securityholders that are registered broker-dealers be named as underwriters in the Shelf Registration Statement and related Prospectus, even if they did not receive the Registrable Securities as compensation for underwriting activities.

  

	 	(a)	State whether the undersigned Selling Securityholder is a registered broker-dealer: 

 Yes
_________                                    No _________ 

 

	 	(b)	If the answer to (a) is “Yes”, you must answer (i) and (ii) below, and (iii) below if applicable. Your answers to (i) and
(ii) below, and (iii) below if applicable, will be included in the Shelf Registration Statement and related Prospectus. 

  

	 	(i)	Were the Securities acquired as compensation for underwriting activities? 

 Yes
_________                                    No _________ 

If you answered “Yes”, please provide a brief description of the transaction(s) in which the Securities were acquired as
compensation: 
 ______________________________________________________________________________________________ 
 ______________________________________________________________________________________________ 
 ______________________________________________________________________________________________ 
  

	 	(ii)	Were the Securities acquired for investment purposes? 

 Yes
_________                                    No _________ 

 

	 	(iii)	If you answered “No” to both (i) and (ii), please explain the Selling Securityholder’s reason for acquiring the Securities:

 ______________________________________________________________________________________________ 
 ______________________________________________________________________________________________ 
 ______________________________________________________________________________________________ 
  

 6 

	 	(c)	State whether the undersigned Selling Securityholder is an affiliate of a registered broker-dealer and, if so, list the name(s) of the broker-dealer affiliate(s):

 Yes
_________                                    No _________ 

______________________________________________________________________________________________ 
 ______________________________________________________________________________________________ 
 ______________________________________________________________________________________________ 
  

	 	(d)	If you answered “Yes” to question (c) above: 

  

	 	(i)	Did the undersigned Selling Securityholder purchase Registrable Securities in the ordinary course of business? 

 Yes
_________                                    No _________ 

If the answer is “No” to question (d)(i), provide a brief explanation of the circumstances in which the Selling Securityholder
acquired the Registrable Securities: 
 ______________________________________________________________________________________________ 
 ______________________________________________________________________________________________ 
 ______________________________________________________________________________________________ 
  

	 	(ii)	At the time of the purchase of the Registrable Securities, did the undersigned Selling Securityholder have any agreements, understandings or arrangements, directly or
indirectly, with any person to dispose of or distribute the Registrable Securities? 

 Yes
_________                                    No _________ 

If the answer is “Yes” to question (d)(ii), provide a brief explanation of such agreements, understandings or arrangements:

 ______________________________________________________________________________________________ 
 ______________________________________________________________________________________________ 
 ______________________________________________________________________________________________ 
 If the answer is “No” to Item (8)(d)(i) or “Yes” to Item (8)(d)(ii), you will be named as an underwriter in
the Shelf Registration Statement and the related Prospectus. 
  

	(9)	Hedging and short sales: 

  

	 	(a)	State whether the undersigned Selling Securityholder has or will enter into “hedging transactions” with respect to the Registrable Securities:

 Yes
_________                                    No _________ 

If “Yes”, provide below a complete description of the hedging transactions into which the undersigned Selling Securityholder
has entered or will enter and the purpose of such hedging transactions, including the extent to which such hedging transactions remain in place: 
 ______________________________________________________________________________________________ 
 ______________________________________________________________________________________________ 
 ______________________________________________________________________________________________ 
  

 7 

	 	(b)	Set forth below is Interpretation A.65 of the Commission’s July 1997 Manual of Publicly Available Interpretations regarding short selling:

 “An issuer filed a Form S-3 registration statement for a secondary offering of common stock which is
not yet effective. One of the selling shareholders wanted to do a short sale of common stock “against the box” and cover the short sale with registered shares after the effective date. The issuer was advised that the short sale could not
be made before the registration statement becomes effective, because the shares underlying the short sale are deemed to be sold at the time such sale is made. There would, therefore, be a violation of Section 5 if the shares were effectively
sold prior to the effective date.” 
 By returning this Notice and Questionnaire, the undersigned Selling
Securityholder will be deemed to be aware of the foregoing interpretation. 
 ***** 
 By signing below, the Selling Securityholder acknowledges that it understands its obligation to comply, and agrees that it will comply, with the provisions
of the Exchange Act, particularly Regulation M (or any successor rule or regulation). 
 The Selling Securityholder hereby acknowledges its
obligations under the Exchange and Registration Rights Agreement to indemnify and hold harmless the Company and certain other persons as set forth in the Exchange and Registration Rights Agreement. 
 In the event that the Selling Securityholder transfers all or any portion of the Registrable Securities listed in Item (3) above after the date on
which such information is provided to the Company, the Selling Securityholder agrees to notify the transferee(s) at the time of the transfer of its rights and obligations under this Notice and Questionnaire and the Exchange and Registration Rights
Agreement. 
 By signing below, the Selling Securityholder consents to the disclosure of the information contained herein in its answers to
Items (1) through (9) above and the inclusion of such information in the Shelf Registration Statement and related Prospectus. The Selling Securityholder understands that such information will be relied upon by the Company in connection
with the preparation of the Shelf Registration Statement and related Prospectus. 
 In accordance with the Selling Securityholder’s
obligation under Section 3(d) of the Exchange and Registration Rights Agreement to provide such information as may be required by law for inclusion in the Shelf Registration Statement, the Selling Securityholder agrees to promptly notify the
Company of any inaccuracies or changes in the information provided herein which may occur subsequent to the date hereof at any time while the Shelf Registration Statement remains in effect and to provide such additional information that the Company
may reasonably request regarding such Selling Securityholder and the intended method of distribution of Registrable Securities in order to comply with the Securities Act. Except as otherwise provided in the Exchange and Registration Rights
Agreement, all notices hereunder and pursuant to the Exchange and Registration Rights Agreement shall be made in writing, by hand-delivery, first-class mail, or air courier guaranteeing overnight delivery as follows: 
  

 8 

	 	(i)	To the Company: 

 Stream Global Services, Inc. 
 20 William Street 
 Suite 310 
 Wellesley, Massachusetts 02481 
 Attention: Legal Department

 Facsimile: (781) 304-1702 
  

	 	(ii)	With a copy to: 

 Wilmer Cutler Pickering Hale and Dorr LLP 
 60 State Street 
 Boston, Massachusetts 02109 
 Facsimile: (617) 526-5000 
 Attention: Mark G. Borden, Esq.

 Proskauer Rose LLP 
 2049 Century Park East, 32nd Floor 
 Los Angeles, California 90067 
 Facsimile: (310) 557-2193

 Attention: Michael A. Woronoff, Esq. 
 Once this Notice and Questionnaire is executed by the Selling Securityholder and received by the Company’s counsel, the terms of this Notice and Questionnaire, and the representations and warranties
contained herein, shall be binding on, shall inure to the benefit of and shall be enforceable by the respective successors, heirs, personal representatives, and assigns of the Company and the Selling Securityholder (with respect to the Registrable
Securities beneficially owned by such Selling Securityholder and listed in Item (3) above. This Notice and Questionnaire shall be governed in all respects by the laws of the State of New York. 
  

 9 

 IN WITNESS WHEREOF, the undersigned, by authority duly given, has caused this Notice and Questionnaire to be
executed and delivered either in person or by its duly authorized agent. 
 Dated: _________________________ 
 ______________________________________________________________________________________________ 
 Selling Securityholder 
 (Print/type full legal name of beneficial owner of Registrable Securities) 
 By:
___________________________________________________________________________________________ 
 Name: 
 Title: 
 PLEASE RETURN THE
COMPLETED AND EXECUTED NOTICE AND QUESTIONNAIRE FOR RECEIPT ON OR BEFORE [DEADLINE FOR RESPONSE] TO THE COMPANY’S COUNSEL AT: 
 Wilmer Cutler Pickering Hale and Dorr LLP 
 60 State Street

 Boston, Massachusetts 02109 
 Facsimile: (617) 526-5000 
 Attention: Mark G. Borden, Esq. 
 Proskauer Rose LLP 
 2049 Century Park East, 32nd Floor 
 Los Angeles, California 90067 
 Facsimile: (310) 557-2193

 Attention: Michael A. Woronoff, Esq. 
  

 10 

 Exhibit B 
 NOTICE OF TRANSFER PURSUANT TO REGISTRATION STATEMENT 
 Wells Fargo Bank, National Association

 Stream Global Services, Inc. 
 c/o Wells Fargo Bank, National Association 
 [Address of Trustee] 
 Attention: Trust Officer 
  

	 	Re:	Stream Global Services, Inc. (the “Company”) 

 11.25% Senior Secured Notes due 2014 
 Dear Sirs: 
 Please be advised that _______________ has transferred $_________ aggregate principal amount of the above-referenced Notes pursuant to an effective
Registration Statement on Form [            ] (File No. 333-____________ ) filed by the Company. 
 We hereby certify that the prospectus delivery requirements, if any, of the Securities Act of 1933, as amended, have been satisfied and that the above-named
beneficial owner of the Notes is named as a “Selling Holder” in the Prospectus dated [date] or in supplements thereto, and that the aggregate principal amount of the Notes transferred are the Notes listed in such Prospectus opposite
such owner’s name. 
 Dated: 
 Very truly yours, 
         ___________________________________________ 
         (Name) 
 By:
________________________________________ 
         (Authorized
Signature) 
  

 B-1Security Agreement

 Exhibit 4.3 
 SECURITY AGREEMENT 
 This SECURITY AGREEMENT
(this “Agreement”), dated as of October 1, 2009, among the Grantors listed on the signature pages hereof and those additional entities that hereafter become parties hereto by executing the form of Joinder attached hereto as
Annex 1 (each, individually a “Grantor,” and collectively, the “Grantors”), and WELLS FARGO FOOTHILL, LLC, a Delaware limited liability company (“WFF”), in its capacity as agent for
the Lender Group and the Bank Product Providers (in such capacity, together with its successors and assigns in such capacity, “Agent”). 
 W I T N E S S E T H: 
 WHEREAS, pursuant to that certain
Credit Agreement of even date herewith (as amended, restated, supplemented, or otherwise modified from time to time, the “Credit Agreement”) by and among Stream Global Services, Inc., a Delaware corporation
(“Parent”), and each of Parent’s Subsidiaries identified on the signature pages thereof (such Subsidiaries, together with Parent and any other Person that becomes a Borrower pursuant to Section 3.8 and 3.9
thereof, are referred to hereinafter each as a “Borrower” and individually and collectively, jointly and severally, as the “Borrowers”), the lenders party thereto as “Lenders” (such Lenders, together with
their respective successors and assigns in such capacity, each, individually, a “Lender” and, collectively, the “Lenders”), WFF, as Agent, and WFF and Goldman Sachs Lending Partners LLC, as co-arrangers, the Lender
Group has agreed to make certain financial accommodations available to Borrowers from time to time pursuant to the terms and conditions thereof; and 
 WHEREAS, Agent has agreed to act as agent for the benefit of the Lender Group and the Bank Product Providers in connection with the transactions contemplated by the Credit Agreement and this
Agreement; and 
 WHEREAS, in order to induce the Lender Group to enter into the Credit Agreement and the other Loan
Documents and to induce the Lender Group to make financial accommodations to Borrowers as provided for in the Credit Agreement, Grantors have agreed to grant a continuing security interest in and to the Collateral in order to secure the prompt and
complete payment, observance and performance of the Secured Obligations. 
 NOW, THEREFORE, for and in consideration of
the recitals made above and other good and valuable consideration, the receipt, sufficiency and adequacy of which are hereby acknowledged, the parties hereto agree as follows: 
 1. Defined Terms. All initially capitalized terms used herein (including in the preamble and recitals hereof) without definition
shall have the meanings ascribed thereto in the Credit Agreement. Any terms (whether capitalized or lower case) used in this Agreement that are defined in the Code shall be construed and defined as set forth in the Code unless otherwise defined
herein or in the Credit Agreement; provided, however, that to the extent that the Code is used to define any term used herein and if such term is defined differently in different Articles of the Code, the definition of such term
contained in Article 9 of the Code shall govern. In addition to those terms defined elsewhere in this Agreement, as used in this Agreement, the following terms shall have the following meanings: 
 (a) “Account” means an account (as that term is defined in Article 9 of the Code). 
 (b) “Account Debtor” means an account debtor (as that term is defined in the Code). 
 (c) “Agent” has the meaning specified therefor in the preamble to this Agreement. 

 (d) “Agent’s Lien” has the meaning specified therefor in the Credit
Agreement. 
 (e) “Agreement” has the meaning specified therefor in the preamble to this Agreement. 

(f) “Bank Product Obligations” has the meaning specified therefor in the Credit Agreement. 
 (g) “Bank Product Provider” has the meaning specified therefor in the Credit Agreement. 
 (h) “Books” means books and records (including each Grantor’s Records indicating, summarizing, or evidencing such
Grantor’s assets (including the Collateral) or liabilities, each Grantor’s Records relating to such Grantor’s business operations or financial condition, and each Grantor’s goods or General Intangibles related to such
information). 
 (i) “Borrower” and “Borrowers” have the meanings specified therefor in the
recitals to this Agreement. 
 (j) “Cash Equivalents” has the meaning specified therefor in the Credit
Agreement. 
 (k) “Chattel Paper” means chattel paper (as that term is defined in the Code), and includes
tangible chattel paper and electronic chattel paper. 
 (l) “Code” means the New York Uniform Commercial Code,
as in effect from time to time; provided, however, that in the event that, by reason of mandatory provisions of law, any or all of the attachment, perfection, priority, or remedies with respect to Agent’s Lien on any Collateral is
governed by the Uniform Commercial Code as enacted and in effect in a jurisdiction other than the State of New York, the term “Code” shall mean the Uniform Commercial Code as enacted and in effect in such other jurisdiction solely for
purposes of the provisions thereof relating to such attachment, perfection, priority, or remedies. 
 (m)
“Collateral” has the meaning specified therefor in Section 2. 
 (n) “Collections”
has the meaning specified therefor in the Credit Agreement. 
 (o) “Commercial Tort Claims” means commercial
tort claims (as that term is defined in the Code), and includes those commercial tort claims listed on Schedule 1. 
 (p)
“Controlled Account Agreements” means those certain cash management agreements, in form and substance reasonably satisfactory to Agent, each of which is executed and delivered by a Grantor, Agent, and one of the Controlled Account
Banks. 
 (q) “Copyrights” means any and all rights in any works of authorship, including (i) copyrights
and moral rights, (ii) copyright registrations and recordings thereof and all applications in connection therewith including those listed on Schedule 2, (iii) income, license fees, royalties, damages, and payments now and hereafter
due or payable under and with respect thereto, including payments under all licenses entered into in connection therewith and damages and payments for past, present or future infringements thereof, (iv) the right to sue for past, present, and
future infringements thereof, and (v) all of each Grantor’s rights corresponding thereto throughout the world. 
 (r)
“Copyright Security Agreement” means each Copyright Security Agreement executed and delivered by Grantors, or any of them, and Agent, in substantially the form of Exhibit A. 
 (s) “Credit Agreement” has the meaning specified therefor in the recitals to this Agreement. 
  

 2 

 (t) “Deposit Account” means a deposit account (as that term is defined in
the Code). 
 (u) “Equipment” means equipment (as that term is defined in the Code). 
 (v) “Event of Default” has the meaning specified therefor in the Credit Agreement. 
 (w) “Excluded Assets” means each of the following: 
 (i) all interests in real property other than (a) fee interests and (b) other interests appurtenant thereto; 
 (ii) fee interests (and other interests appurtentant thereto) in real property if the greater of the cost or the book value of such fee
interest is less than $500,000 (determined on a per property basis); 
 (iii) any property or asset to the extent that the
grant of a Lien securing the Secured Obligations in such property or asset is prohibited by Applicable Law or requires any consent of any governmental authority not obtained pursuant to Applicable Law; provided that such property or asset
will be an Excluded Asset only to the extent and for so long as the consequences specified above will result and will cease to be an Excluded Asset and will become subject to Agent’s Lien granted hereunder, immediately and automatically, at
such time as such consequences will no longer result; 
 (iv) any lease, license, contract, property right or agreement to
which any Grantor is a party or any of its rights or interests thereunder only to the extent and only for so long as (but only to the extent that) the grant of a Lien under the Loan Documents will constitute or result in a breach, termination or
default under or requires any consent not obtained under any such lease, license, contract, agreement or property right (other than to the extent that any such term would be rendered ineffective pursuant to Sections 9-406, 9-407, 9-408 or 9-409 of
the Code or any other applicable law (including the Bankruptcy Code) or principles of equity); provided, that such lease, license, contract, property right or agreement will be an Excluded Asset only to the extent and for so long as the
consequences specified above will result and will cease to be an Excluded Asset and will become subject to Agent’s Lien granted hereunder, immediately and automatically, at such time as such consequences will no longer result; 
 (v) any motor vehicles, vessels and aircraft, or other property subject to a certificate of title statute of any jurisdiction; 

(vi) assets or property subject to purchase money Liens or capital leases permitted to be incurred under the Loan Documents, to the
extent a Lien on such assets or property is not permitted under the terms of the documents governing such purchase money Liens, purchase money indebtedness or capital leases to be created to secure the Secured Obligations; 
 (vii) any Trademark or service mark consisting of an “intent to use” application until such time as an amendment to allege use in
respect thereof has been accepted by the PTO, at which time such trademark or service mark shall cease to be an Excluded Asset; 
 (viii) all “securities” (including without limitation any Stock) of any of Parent’s “affiliates” (as the terms “securities” and “affiliates” are used in Rule 3-16 of Regulation S-X under the
Securities Act of 1933, as amended); provided, that, such assets shall cease to be Excluded Assets under this clause (viii) if (A) such assets constitute collateral for the Indebtedness under the Indenture Documents, (B) the
provisions of Rule 3-16 of Regulation S-X no longer apply to the Indenture Documents or (C) the Indenture Documents have been terminated and are not replaced or refinanced, in whole or in part, with Indebtedness subject to the provisions of
Rule 3-16 of Regulation S-X; and 
  

 3 

 (ix) Stock in any joint venture with a third party that is not an Affiliate, to the extent
a pledge of such Stock is prohibited by the documents governing such joint venture. 
 (x) “Fixtures” means
fixtures (as that term is defined in the Code). 
 (y) “General Intangibles” means general intangibles (as that
term is defined in the Code) and includes payment intangibles, contract rights, rights to payment, rights arising under common law, statutes, or regulations, choses or things in action, goodwill, Intellectual Property, Intellectual Property
Licenses, purchase orders, customer lists, monies due or recoverable from pension funds, route lists, rights to payment and other rights under any royalty or licensing agreements, including Intellectual Property Licenses, infringement claims,
pension plan refunds, pension plan refund claims, insurance premium rebates, tax refunds, and tax refund claims, interests in a partnership or limited liability company which do not constitute a security under Article 8 of the Code, and any other
personal property other than Commercial Tort Claims, money, Accounts, Chattel Paper, Deposit Accounts, goods, Investment Related Property, Negotiable Collateral, and oil, gas, or other minerals before extraction. 
 (z) “Grantor” and “Grantors” have the respective meanings specified therefor in the preamble to this
Agreement. 
 (aa) “Guaranty” has the meaning specified therefor in the Credit Agreement. 
 (bb) “Insolvency Proceeding” has the meaning specified therefor in the Credit Agreement. 
 (cc) “Intellectual Property” means any and all Patents, Copyrights, Trademarks, trade secrets, know-how, inventions
(whether or not patentable), algorithms, software programs (including source code and object code), processes, product designs, industrial designs, blueprints, drawings, data, customer lists, URLs and domain names, specifications, documentations,
reports, catalogs, literature, and any other forms of technology or proprietary information of any kind, including all rights therein and all applications for registration or registrations thereof. 
 (dd) “Intellectual Property Licenses” means, with respect to any Person (the “Specified Party”),
(i) any licenses or other similar rights provided to the Specified Party in or with respect to Intellectual Property owned or controlled by any other Person, and (ii) any licenses or other similar rights provided to any other Person in or
with respect to Intellectual Property owned or controlled by the Specified Party, in each case, including (A) any software license agreements (other than license agreements for commercially available off-the-shelf software that is generally
available to the public which have been licensed to a Grantor pursuant to end-user licenses), (B) the license agreements listed on Schedule 3, and (C) the right to use any of the licenses or other similar rights described in
this definition in connection with the enforcement of the Lender Group’s rights under the Loan Documents. 
 (ee)
“Intercreditor Agreement” has the meaning specified therefor in Section 27. 
 (ff)
“Inventory” means inventory (as that term is defined in the Code). 
 (gg) “Investment Related
Property” means (i) any and all investment property (as that term is defined in the Code), and (ii) any and all of the following (regardless of whether classified as investment property under the Code): all Pledged Interests,
Pledged Operating Agreements, and Pledged Partnership Agreements. 
 (hh) “Joinder” means each Joinder to this
Agreement executed and delivered by Agent and each of the other parties listed on the signature pages thereto, in substantially the form of Annex 1. 
 (ii) “Lender Group” has the meaning specified therefor in the Credit Agreement. 
  

 4 

 (jj) “Lender” and “Lenders” have the respective meanings
specified therefor in the recitals to this Agreement. 
 (kk) “Loan Document” has the meaning specified
therefor in the Credit Agreement. 
 (ll) “Negotiable Collateral” means letters of credit, letter-of-credit
rights, instruments, promissory notes, drafts and documents (as each such term is defined in the Code). 
 (mm)
“Obligations” means the U.S. Obligations (as defined in the Credit Agreement) and the Foreign Obligations (as defined in the Credit Agreement). 
 (nn) “Parent” has the meaning specified therefor in the recitals to this Agreement. 
 (oo) “Patents” means patents and patent applications, including (i) the patents and patent applications listed on Schedule 4, (ii) all continuations, divisionals,
continuations-in-part, re-examinations, reissues, and renewals thereof and improvements thereon, (iii) all income, royalties, damages and payments now and hereafter due or payable under and with respect thereto, including payments under all
licenses entered into in connection therewith and damages and payments for past, present or future infringements thereof, (iv) the right to sue for past, present, and future infringements thereof, and (v) all of each Grantor’s rights
corresponding thereto throughout the world. 
 (pp) “Patent Security Agreement” means each Patent Security
Agreement executed and delivered by Grantors, or any of them, and Agent, in substantially the form of Exhibit B. 
 (qq) “Permitted Liens” has the meaning specified therefor in the Credit Agreement. 
 (rr)
“Person” has the meaning specified therefor in the Credit Agreement. 
 (ss) “Pledged
Companies” means each Person listed on Schedule 6 as a “Pledged Company”, together with each other Person, all or a portion of whose Stock is acquired or otherwise owned by a Grantor after the Closing Date.

 (tt) “Pledged Interests” means, to the extent constituting Collateral, all of each Grantor’s right,
title and interest in and to all of the Stock now owned or hereafter acquired by such Grantor, regardless of class or designation, including in each of the Pledged Companies, and all substitutions therefor and replacements thereof, all proceeds
thereof and all rights relating thereto, also including any certificates representing the Stock, the right to receive any certificates representing any of the Stock, all warrants, options, share appreciation rights and other rights, contractual or
otherwise, in respect thereof and the right to receive all dividends, distributions of income, profits, surplus, or other compensation by way of income or liquidating distributions, in cash or in kind, and all cash, instruments, and other property
from time to time received, receivable, or otherwise distributed in respect of or in addition to, in substitution of, on account of, or in exchange for any or all of the foregoing. 
 (uu) “Pledged Interests Addendum” means a Pledged Interests Addendum substantially in the form of Exhibit C.

 (vv) “Pledged Notes” has the meaning specified therefor in Section 5(i). 
 (ww) “Pledged Operating Agreements” means all of each Grantor’s rights, powers, and remedies under the limited
liability company operating agreements of each of the Pledged Companies that are limited liability companies. 
  

 5 

 (xx) “Pledged Partnership Agreements” means all of each Grantor’s
rights, powers, and remedies under the partnership agreements of each of the Pledged Companies that are partnerships. 
 (yy)
“Proceeds” has the meaning specified therefor in Section 2. 
 (zz) “PTO” means
the United States Patent and Trademark Office. 
 (aaa) “Real Property” means any estates or interests in real
property now owned or hereafter acquired by any Grantor or any Subsidiary of any Grantor and the improvements thereto. 
 (bbb)
“Records” means information that is inscribed on a tangible medium or which is stored in an electronic or other medium and is retrievable in perceivable form. 
 (ccc) “Secured Obligations” means each and all of the following: (a) all of the present and future obligations of each
of the Grantors arising from, or owing under or pursuant to, this Agreement, the Credit Agreement, or any of the other Loan Documents (including any Guaranty), (b) all Bank Product Obligations, and (c) all Obligations of Borrowers
(including, in the case of each of clauses (a), (b) and (c), reasonable attorneys fees and expenses and any interest, fees, or expenses that accrue after the filing of an Insolvency Proceeding, regardless of whether allowed or allowable in
whole or in part as a claim in any Insolvency Proceeding). 
 (ddd) “Securities Account” means a securities
account (as that term is defined in the Code). 
 (eee) “Security Interest” has the meaning specified therefor
in Section 2. 
 (fff) “Stock” has the meaning specified therefor in the Credit Agreement.

 (ggg) “Supporting Obligations” means supporting obligations (as such term is defined in the Code), and
includes letters of credit and guaranties issued in support of Accounts, Chattel Paper, documents, General Intangibles, instruments or Investment Related Property. 
 (hhh) “Trademarks” means any and all trademarks, trade names, registered trademarks, trademark applications, service marks, registered service marks and service mark applications,
including (i) the trade names, registered trademarks, trademark applications, registered service marks and service mark applications listed on Schedule 5, (ii) all renewals thereof, (iii) all income, royalties, damages and
payments now and hereafter due or payable under and with respect thereto, including payments under all licenses entered into in connection therewith and damages and payments for past or future infringements or dilutions thereof, (iv) the right
to sue for past, present and future infringements and dilutions thereof, (v) the goodwill of each Grantor’s business symbolized by the foregoing or connected therewith, and (vi) all of each Grantor’s rights corresponding thereto
throughout the world. 
 (iii) “Trademark Security Agreement” means each Trademark Security Agreement executed
and delivered by Grantors, or any of them, and Agent, in substantially the form of Exhibit D. 
 (jjj)
“Unperfected Assets” means (i) money of any Grantor and (ii) Deposit Accounts of any Grantor, in each case, to the extent (x) Agent has not in fact validly perfected its Security Interest thereon, (y) the
provisions of the Loan Documents do not require such Grantor to provide to Agent a Control Agreement with respect thereto and (z) such money or amounts deposited to such Deposit Accounts do not constitute proceeds of Collateral in which Agent
has a perfected Security Interest. 
 (kkk) “URL” means “uniform resource locator,” an internet web
address. 
  

 6 

 2. Grant of Security. Each Grantor hereby unconditionally grants, assigns, and
pledges to Agent, for the benefit of each member of the Lender Group and each of the Bank Product Providers, to secure, subject to the terms of Section 2.14 of the Credit Agreement, the Secured Obligations, a continuing security interest
(hereinafter referred to as the “Security Interest”) in all of such Grantor’s right, title, and interest in and to the following, whether now owned or hereafter acquired or arising and wherever located (the
“Collateral”): 
 (a) all of such Grantor’s Accounts; 
 (b) all of such Grantor’s Books; 
 (c) all of such Grantor’s Chattel Paper; 
 (d) all of such Grantor’s
Deposit Accounts; 
 (e) all of such Grantor’s Equipment and Fixtures; 
 (f) all of such Grantor’s General Intangibles; 
 (g) all of such Grantor’s Inventory; 
 (h) all of such Grantor’s
Investment Related Property; 
 (i) all of such Grantor’s Negotiable Collateral; 
 (j) all of such Grantor’s Supporting Obligations; 
 (k) all of such Grantor’s Commercial Tort Claims; 
 (l) all of such
Grantor’s money, Cash Equivalents, or other assets of such Grantor that now or hereafter come into the possession, custody, or control of Agent (or its agent or designee) or any other member of the Lender Group; and 
 (m) all of the proceeds (as such term is defined in the Code) and products, whether tangible or intangible, of any of the foregoing,
including proceeds of insurance or Commercial Tort Claims covering or relating to any or all of the foregoing, and any and all Accounts, Books, Chattel Paper, Deposit Accounts, Equipment, Fixtures, General Intangibles, Inventory, Investment Related
Property, Negotiable Collateral, Supporting Obligations, money, or other tangible or intangible property resulting from the sale, lease, license, exchange, collection, or other disposition of any of the foregoing, the proceeds of any award in
condemnation with respect to any of the foregoing, any rebates or refunds, whether for taxes or otherwise, and all proceeds of any such proceeds, or any portion thereof or interest therein, and the proceeds thereof, and all proceeds of any loss of,
damage to, or destruction of the above, whether insured or not insured, and, to the extent not otherwise included, any indemnity, warranty or guaranty payable by reason of loss or damage to, or otherwise with respect to any of the foregoing (the
“Proceeds”). Without limiting the generality of the foregoing, the term “Proceeds” includes whatever is receivable or received when Investment Related Property or proceeds are sold, exchanged, collected, or otherwise
disposed of, whether such disposition is voluntary or involuntary, and includes proceeds of any indemnity or guaranty payable to any Grantor or Agent from time to time with respect to any of the Investment Related Property. 
 Notwithstanding anything contained in this Agreement or any other Loan Document to the contrary, the term “Collateral” shall not
include any Excluded Assets. 
 3. Security for Secured Obligations. The Security Interest created hereby secures the
payment and performance of the Secured Obligations, whether now existing or arising hereafter. Without limiting the

  

 7 

 
generality of the foregoing, this Agreement secures the payment of all amounts which constitute part of the Secured Obligations and would be owed by Grantors, or any of them, to Agent, the Lender
Group, the Bank Product Providers or any of them, but for the fact that they are unenforceable or not allowable (in whole or in part) as a claim in an Insolvency Proceeding involving any Grantor due to the existence of such Insolvency Proceeding.

 4. Grantors Remain Liable. Anything herein to the contrary notwithstanding, (a) each of the Grantors shall remain
liable under the contracts and agreements included in the Collateral, including the Pledged Operating Agreements and the Pledged Partnership Agreements, to perform all of the duties and obligations thereunder to the same extent as if this Agreement
had not been executed, (b) the exercise by Agent or any other member of the Lender Group of any of the rights hereunder shall not release any Grantor from any of its duties or obligations under such contracts and agreements included in the
Collateral, and (c) none of the members of the Lender Group shall have any obligation or liability under such contracts and agreements included in the Collateral by reason of this Agreement, nor shall any of the members of the Lender Group be
obligated to perform any of the obligations or duties of any Grantors thereunder or to take any action to collect or enforce any claim for payment assigned hereunder. Until an Event of Default shall occur and be continuing, except as otherwise
provided in any Loan Document, Grantors shall have the right to possession and enjoyment of the Collateral for the purpose of conducting the ordinary course of their respective businesses, subject to and upon the terms hereof and of the Credit
Agreement and the other Loan Documents. Without limiting the generality of the foregoing, it is the intention of the parties hereto that record and beneficial ownership of the Pledged Interests, including all voting, consensual, dividend, and
distribution rights, shall remain in the applicable Grantor until (i) the occurrence and continuance of an Event of Default and (ii) Agent has notified the applicable Grantor of Agent’s election to exercise such rights with respect to
the Pledged Interests pursuant to Section 15. 
 5. Representations and Warranties. Each Grantor hereby
represents and warrants to Agent, for the benefit of the Lender Group and the Bank Product Providers, which representations and warranties shall be true, correct, and complete, in all material respects (except that such materiality qualifier shall
not be applicable to any representations and warranties that already are qualified or modified by materiality in the text thereof), as of the Closing Date, and shall be true, correct, and complete, in all material respects (except that such
materiality qualifier shall not be applicable to any representations and warranties that already are qualified or modified by materiality in the text thereof), as of the date of the making of each Advance (or other extension of credit) made
thereafter, as though made on and as of the date of such Advance (or other extension of credit) (except to the extent that such representations and warranties relate solely to an earlier date, in which case such representations and warranties shall
be true, correct and complete in all material respects as of such earlier date) and such representations and warranties shall survive the execution and delivery of this Agreement: 
 (a) The exact legal name of each of the Grantors is set forth on the signature pages of this Agreement or a written notice provided to Agent
pursuant to Section 6.5 of the Credit Agreement. 
 (b) Schedule 7 sets forth all Real Property owned in fee
by any of the Grantors as of the Closing Date. 
 (c) As of the Closing Date, (i) Schedule 2 provides a
complete and correct list of all registered Copyrights owned by any Grantor, all applications for registration of Copyrights owned by any Grantor; (ii) Schedule 3 provides a complete and correct list of all Intellectual Property
Licenses entered into by any Grantor pursuant to which (A) any Grantor has provided an exclusive license in Intellectual Property owned or controlled by such Grantor to any other Person or (B) any Person has granted to any Grantor an
exclusive license in Intellectual Property owned or controlled by such Person that is material to the business of such Grantor, including any Intellectual Property that is incorporated in any Inventory, software, or other product marketed, sold,
licensed, or distributed by such Grantor; (iii) Schedule 4 provides a complete and correct list of all Patents owned by any Grantor and all applications for Patents owned by any Grantor; and (iv) Schedule 5 provides
a complete and correct list of all registered Trademarks owned by any Grantor, all applications for registration of Trademarks owned by any Grantor. 
  

 8 

 (d) (i) Each Grantor owns, or holds licenses in, all Trademarks, trade names, Copyrights,
Patents and other Intellectual Property that is necessary to the conduct of its business as currently conducted; 
 (ii) to
each Grantor’s knowledge, no Person has infringed or misappropriated or is currently infringing or misappropriating any Intellectual Property rights owned by such Grantor, in each case, that either individually or in the aggregate could
reasonably be expected to result in a Material Adverse Change; 
 (iii) Except as set forth in Schedule 5(d)(iii),
(A) to each Grantor’s knowledge, (1) such Grantor has not infringed or misappropriated and is not currently infringing or misappropriating any Intellectual Property rights of any Person in a manner that could not reasonably be
expected to result in material liability to such Grantor, and (2) no product manufactured, used, distributed, licensed, or sold by or service provided by such Grantor has ever infringed or misappropriated or is currently infringing or
misappropriating any Intellectual Property rights of any Person, in each case, except where such infringement or misappropriation either individually or in the aggregate could not reasonably be expected to result in a Material Adverse Change, and
(B) there are no pending, or to any Grantor’s knowledge, threatened in writing, infringement or misappropriation claims or proceedings pending against any Grantor, and no Grantor has received any notice or other communication of any actual
or alleged infringement or misappropriation of any Intellectual Property rights of any Person, in each case, except where such actual or alleged infringement or misappropriation either individually or in the aggregate could not reasonably be
expected to result in a Material Adverse Change; 
 (iv) to each Grantor’s knowledge, all registered Copyrights,
registered Trademarks, and issued Patents that are owned by such Grantor and necessary to the conduct of its business are valid, subsisting and enforceable; and 
 (v) each Grantor has taken commercially reasonable steps in the exercise of its business judgment to maintain the confidentiality of and otherwise protect and enforce its rights in all trade secrets owned
by such Grantor that are necessary in the business of such Grantor. 
 (e) This Agreement creates a valid security interest in
the Collateral of each Grantor, to the extent a security interest therein can be created under the Code, securing the payment of the Secured Obligations. Except to the extent a security interest in the Collateral cannot be perfected by the filing of
a financing statement under the Code, all filings and other actions necessary or advisable to perfect and ensure priority of such security interest have been duly taken or will have been taken upon the filing of financing statements listing each
applicable Grantor, as a debtor, and Agent, as secured party, in the jurisdictions listed next to such Grantor’s name on Schedule 8. Upon the making of such filings, Agent shall have a first priority perfected security interest
(subject to Permitted Liens) in the Collateral of each Grantor to the extent such security interest can be perfected by the filing of a financing statement in the jurisdictions listed next to such Grantor’s name on Schedule 8. Upon
filing of the Copyright Security Agreement with the United States Copyright Office, filing of the Patent Security Agreement and the Trademark Security Agreement with the PTO, and the filing of appropriate financing statements in the jurisdictions
listed on Schedule 8, all action necessary or advisable to protect and perfect the Security Interest in and to each of Grantor’s United States Patents, United States Trademarks, or United States Copyrights has been taken and such
perfected Security Interest is enforceable as such as against any and all creditors of and purchasers from any Grantor that owns or has an interest in any United States Patents, United States Trademarks, or United States Copyrights. All action by
any Grantor necessary to perfect or maintain the priority of such security interest on each item of Collateral (other than Unperfected Collateral) has been duly taken. 
  

 9 

 (f) (i) Except for the Security Interest created hereby, each Grantor is and will at all
times be the sole holder of record and the legal and beneficial owner, free and clear of all Liens other than Permitted Liens, of the Pledged Interests indicated on Schedule 6 as being owned by such Grantor and, when acquired by such
Grantor, any Pledged Interests acquired after the Closing Date; (ii) all of the Pledged Interests are duly authorized, validly issued, fully paid and nonassessable and the Pledged Interests constitute or will constitute the percentage of the
issued and outstanding Stock of the Pledged Companies of such Grantor identified on Schedule 6 as supplemented or modified by any Pledged Interests Addendum or any Joinder to this Agreement; (iii) such Grantor has the right and
requisite authority to pledge, the Investment Related Property, to the extent constituting Collateral, pledged by such Grantor to Agent as provided herein; (iv) all actions necessary or advisable to perfect and establish the first priority of,
or otherwise protect, Agent’s Liens in the Investment Related Property that constitutes Collateral, and the proceeds thereof, have been duly taken, upon (A) the execution and delivery of this Agreement; (B) the taking of possession by
Agent (or its agent or designee) of any certificates representing the Pledged Interests together with undated powers (or other documents of transfer acceptable to Agent) endorsed in blank by the applicable Grantor; (C) the filing of financing
statements in the applicable jurisdiction set forth on Schedule 8 for such Grantor with respect to the Pledged Interests of such Grantor that are not represented by certificates, and (D) with respect to any Securities Accounts, the
delivery of Control Agreements with respect thereto; and (v) each Grantor has delivered to and deposited with Agent all certificates representing the Pledged Interests owned by such Grantor to the extent such Pledged Interests are represented
by certificates, and undated powers (or other documents of transfer acceptable to Agent) endorsed in blank with respect to such certificates. None of the Pledged Interests owned or held by such Grantor has been issued or transferred in violation of
any securities registration, securities disclosure, or similar laws of any jurisdiction to which such issuance or transfer may be subject. 
 (g) Other than the advice of the works council of Stream BV for the transactions contemplated by the Loan Documents (which such advice has been obtained by Stream BV as of the Closing Date), no consent,
approval, authorization, or other order or other action by, and no notice to or filing with, any Governmental Authority or any other Person is required (i) for the grant of a Security Interest by such Grantor in and to the Collateral pursuant
to this Agreement, or (ii) for the exercise by Agent of the voting or other rights provided for in this Agreement with respect to the Investment Related Property that constitutes Collateral or the remedies in respect of the Collateral pursuant
to this Agreement, except as may be required in connection with such disposition of Investment Related Property that constitutes Collateral by laws affecting the offering and sale of securities generally. No Intellectual Property License of any
Grantor that is necessary to the conduct of such Grantor’s business requires any consent of any other Person in order for such Grantor to grant the security interest granted hereunder in such Grantor’s right, title or interest in or to
such Intellectual Property License. 
 (h) [Intentionally Omitted.] 
 (i) Except as set forth on Schedule 6(a), as of the Closing Date, no Indebtedness owed to any Grantor, and no other Investment
of any Grantor, is evidenced by a promissory note (as defined in the Code) or a security. With respect to any such promissory notes or securities set forth on Schedule 6(a), there is no payment or insolvency-related default, material
breach, material violation, or event of acceleration existing under any such promissory note or security constituting Collateral and pledged hereunder (each, to the extent constituting Collateral, a “Pledged Note”) and no event has
occurred or circumstance exists which, with the passage of time or the giving of notice, or both, would constitute a default, breach, violation, or event of acceleration under any Pledged Note. No Grantor that is an obligee under a Pledged Note has
waived any payment or insolvency-related default, material breach, material violation, or event of acceleration under such Pledged Note. 
 (j) As to all limited liability company or partnership interests, issued under any Pledged Operating Agreement or Pledged Partnership Agreement, each Grantor hereby represents and warrants that the
Pledged Interests issued pursuant to such agreement (A) are not dealt in or traded on securities exchanges or in securities markets, (B) do not constitute investment company securities, and (C) are not held by such Grantor

  

 10 

 
in a securities account. In addition, none of the Pledged Operating Agreements, the Pledged Partnership Agreements, or any other agreements governing any of the Pledged Interests issued under any
Pledged Operating Agreement or Pledged Partnership Agreement, provide that such Pledged Interests are securities governed by Article 8 of the Uniform Commercial Code as in effect in any relevant jurisdiction. 
 (k) Except for the financing statements filed by Agent and the financing statements described on Schedule P-2 to the Credit Agreement
or other financing statements evidencing Permitted Liens, no financing statement covering any of the Collateral or any Proceeds thereof is on file in any public office. 
 6. Covenants. Each Grantor, jointly and severally, covenants and agrees with Agent that from and after the date of this Agreement and until the date of termination of this Agreement in accordance
with Section 22: 
 (a) Possession of Collateral. In the event that any Collateral, including Proceeds, is
evidenced by or consists of Negotiable Collateral, Investment Related Property, or Chattel Paper, in each case, having an aggregate value or face amount of $100,000 or more for all such Negotiable Collateral, Investment Related Property, or Chattel
Paper, the Grantors shall promptly (and in any event within five (5) Business Days after receipt thereof), notify Agent thereof, and if and to the extent that perfection or priority of Agent’s Security Interest is dependent on or enhanced
by possession, the applicable Grantor, promptly (and in any event within five (5) Business Days) after request by Agent, shall execute such other documents and instruments as shall be requested by Agent or, if applicable, endorse and deliver
physical possession of such Negotiable Collateral, Investment Related Property, or Chattel Paper to Agent, together with such undated powers (or other relevant document of transfer acceptable to Agent) endorsed in blank as shall be reasonably
requested by Agent, and shall do such other acts or things deemed necessary or desirable by Agent to protect Agent’s Security Interest therein; 
 (b) Chattel Paper. 
 (i) Promptly (and in any event within five
(5) Business Days) after request by Agent, each Grantor shall take all steps reasonably necessary to grant Agent control of all electronic Chattel Paper in accordance with the Code and all “transferable records” as that term is
defined in Section 16 of the Uniform Electronic Transaction Act and Section 201 of the federal Electronic Signatures in Global and National Commerce Act as in effect in any relevant jurisdiction, to the extent that the aggregate value or
face amount of such electronic Chattel Paper equals or exceeds $100,000; 
 (ii) If any Grantor retains possession of any
Chattel Paper or, to the extent constituting Collateral, instruments (which retention of possession shall be subject to the extent permitted hereby and not prohibited by the Credit Agreement) and either (x) the aggregate value or face amount of
such Chattel Paper or such instruments equals or exceeds $100,000 or (y) an Event of Default has occurred and is continuing, then promptly upon the request of Agent, such Chattel Paper and such instruments, to the extent constituting
Collateral, shall be marked with the following legend: “This writing and the obligations evidenced or secured hereby are subject to the Security Interest of Wells Fargo Foothill, LLC, as Agent for the benefit of the Lender Group and the Bank
Product Providers”; 
 (c) Control Agreements. 
 (i) Except to the extent otherwise excused by the Credit Agreement, each Grantor shall obtain an authenticated Control Agreement (which may
include a Controlled Account Agreement), from each bank maintaining a Deposit Account for such Grantor; 
 (ii) Except to the
extent otherwise excused by the Credit Agreement, each Grantor shall obtain an authenticated Control Agreement, from each issuer of uncertificated securities, securities intermediary, or commodities intermediary issuing or holding any financial
assets or commodities to or for any Grantor, but only to the extent such financial assets or commodities constitute Collateral; 
  

 11 

 (iii) Except to the extent otherwise excused by the Credit Agreement, each Grantor shall
obtain an authenticated Control Agreement with respect to all of such Grantor’s investment property constituting Collateral; 
 (d) Letter-of-Credit Rights. If the Grantors (or any of them) are or become the beneficiary of letters of credit having a face amount or value of $500,000 or more in the aggregate, then the applicable Grantor or Grantors shall
promptly (and in any event within five (5) Business Days after becoming a beneficiary), notify Agent thereof and, promptly (and in any event within five (5) Business Days) after request by Agent, enter into a tri-party agreement with Agent
and the issuer or confirming bank with respect to letter-of-credit rights assigning such letter-of-credit rights to Agent and directing all payments thereunder to Agent’s Account, all in form and substance satisfactory to Agent in its Permitted
Discretion; 
 (e) Commercial Tort Claims. If the Grantors (or any of them) obtain Commercial Tort Claims that have been
asserted in writing and having a value, or involving an asserted claim, in the amount of $1,000,000 or more, then the applicable Grantor or Grantors shall promptly (and in any event within five (5) Business Days of obtaining knowledge of such
Commercial Tort Claim), notify Agent upon incurring or otherwise obtaining such Commercial Tort Claims and, promptly (and in any event within five (5) Business Days) after request by Agent, amend Schedule 1 to describe such Commercial
Tort Claims in a manner that reasonably identifies such Commercial Tort Claims and which is otherwise reasonably satisfactory to Agent, and hereby authorizes the filing of additional financing statements or amendments to existing financing
statements describing such Commercial Tort Claims, and agrees to do such other acts or things deemed necessary or advisable by Agent to give Agent a first priority, perfected security interest in any such Commercial Tort Claim (subject to Permitted
Liens); 
 (f) Government Contracts. Other than Accounts and Chattel Paper the aggregate value of which does not at any
one time exceed $100,000, if any Account or Chattel Paper arises out of a contract or contracts with the United States of America or any department, agency, or instrumentality thereof, Grantors shall promptly (and in any event within five
(5) Business Days of the creation thereof) notify Agent thereof and, promptly after request by Agent, execute any instruments or begin taking any steps reasonably required by Agent in order that all moneys due or to become due under such
contract or contracts shall be assigned to Agent, for the benefit of the Lender Group and the Bank Product Providers, and shall provide written notice thereof under the Assignment of Claims Act or other applicable law; 
 (g) Intellectual Property. 
 (i) Upon the request of Agent, in order to facilitate filings with the PTO and the United States Copyright Office, each Grantor shall execute and deliver to Agent one or more Copyright Security
Agreements, Trademark Security Agreements, or Patent Security Agreements to further evidence Agent’s Lien on such Grantor’s Patents, Trademarks, or Copyrights, and the General Intangibles of such Grantor relating thereto or represented
thereby; 
 (ii) Each Grantor shall have the duty, with respect to Intellectual Property that is necessary in the conduct of
such Grantor’s business, if appropriate in the reasonable business judgment of such Grantor, to protect and diligently enforce and defend at such Grantor’s expense its Intellectual Property, including (A) to diligently enforce and
defend, including promptly suing for infringement, misappropriation, or dilution and to recover any and all damages for such infringement, misappropriation, or dilution, and filing for opposition, interference, and cancellation against conflicting
Intellectual Property rights of any Person, or alternatively, in each case, taking such other measures as may be commercially reasonable in the business judgment of such Grantor to abate such infringement, misappropriation, or dilution, (B) to
prosecute diligently any trademark application or service mark application that is part of the Trademarks listed on Schedule 5 and

  

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pending as of the date hereof or hereafter until the termination of this Agreement, (C) to prosecute diligently any patent application that is part of the Patents listed on
Schedule 4 and pending as of the date hereof or hereafter until the termination of this Agreement, (D) to take all commercially reasonable and necessary action to preserve and maintain all of such Grantor’s Trademarks, Patents,
Copyrights, Intellectual Property Licenses, and its rights therein, including paying all maintenance fees and filing of applications for renewal, affidavits of use, and affidavits of noncontestability, and (E) take commercially reasonable steps
to require all employees, consultants, and contractors of each Grantor who were involved in the creation or development of such Intellectual Property to sign agreements containing assignment of Intellectual Property rights and obligations of
confidentiality. Except as permitted under the Credit Agreement, each Grantor further agrees not to abandon any Intellectual Property or Intellectual Property License that is necessary in the conduct of such Grantor’s business. Each Grantor
hereby agrees to take the steps described in this Section 6(g)(ii) with respect to all new or acquired Intellectual Property to which it is now or later becomes entitled that is necessary in the conduct of such Grantor’s business;

 (iii) Grantors acknowledge and agree that the Lender Group shall have no duties with respect to any Intellectual Property or
Intellectual Property Licenses of any Grantor. Without limiting the generality of this Section 6(g)(iii), Grantors acknowledge and agree that no member of the Lender Group shall be under any obligation to take any steps necessary to
preserve rights in the Collateral consisting of Intellectual Property or Intellectual Property Licenses against any other Person, but Agent may do so at its option from and after the occurrence and during the continuance of an Event of Default, and
all expenses incurred in connection therewith (including reasonable fees and expenses of attorneys and other professionals) to the extent provided under the Credit Agreement shall be for the sole account of Borrowers and shall be chargeable to the
Loan Account; 
 (iv) Each Grantor shall promptly file an application with the United States Copyright Office for any Copyright
that has not been registered with the United States Copyright Office if such Copyright is necessary in connection with the conduct of Grantors’ business. Any expenses incurred in connection with the foregoing shall be borne by the Grantors;

 (v) On each date on which a quarterly Compliance Certificate is delivered by Borrowers pursuant to Section 5.1
of the Credit Agreement, each Grantor shall provide Agent with a written report of all new Patents or Trademarks that are registered or the subject of pending applications for registrations, and of all Intellectual Property License Agreements that
are necessary to the conduct of such Grantor’s business, in each case, which were acquired, registered, or for which applications for registration were filed by any Grantor during the prior period and any statement of use or amendment to allege
use with respect to intent-to-use trademark applications. In the case of such registrations or applications therefor, which were acquired by any Grantor, each such Grantor shall file the necessary documents with the appropriate Governmental
Authority identifying the applicable Grantor as the owner (or as a co-owner thereof, if such is the case) of such Intellectual Property. In each of the foregoing cases, the applicable Grantor shall promptly cause to be prepared, executed, and
delivered to Agent supplemental schedules to the applicable Loan Documents to identify such Patent and Trademark registrations and applications therefor (with the exception of Trademark applications filed on an intent-to-use basis for which no
statement of use or amendment to allege use has been filed) and Intellectual Property Licenses as being subject to the security interests created thereunder; 
 (vi) Anything to the contrary in this Agreement notwithstanding, in no event shall any Grantor, either itself or through any agent, employee, licensee, or designee, file an application for the
registration of any Copyright with the United States Copyright Office or any similar office or agency in another country without complying with Section 6(g)(i). Upon receipt from the United States Copyright Office of notice of
registration of any Copyright, each Grantor shall promptly (but in no event later than quarterly in connection with the Compliance Certificate) notify (but without duplication of any notice required by Section 6(g)(v)) Agent of such
registration by delivering, or causing to be delivered, to Agent, documentation sufficient for Agent to perfect Agent’s Liens on such Copyright. If any Grantor acquires from

  

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any Person any Copyright registered with the United States Copyright Office or an application to register any Copyright with the United States Copyright Office, such Grantor shall promptly (but
in no event later than quarterly in connection with the Compliance Certificate) notify Agent of such acquisition and deliver, or cause to be delivered, to Agent, documentation sufficient for Agent to perfect Agent’s Liens on such Copyright. In
the case of such Copyright registrations or applications therefor which were acquired by any Grantor, each such Grantor shall promptly (but in no event later than quarterly in connection with the Compliance Certificate) file the necessary documents
with the appropriate Governmental Authority identifying the applicable Grantor as the owner (or as a co-owner thereof, if such is the case) of such Copyrights; and 
 (vii) Each Grantor shall take commercially reasonable steps to maintain the confidentiality of, and otherwise protect and enforce its rights in, the Intellectual Property that is necessary in the conduct
of such Grantor’s business, including, as applicable (A) protecting the secrecy and confidentiality of its confidential information and trade secrets by having and, in the exercise of its commercially reasonable business judgment,
enforcing a policy requiring all current employees, consultants, licensees, vendors and contractors with access to such information to execute appropriate confidentiality agreements; (B) taking commercially reasonable actions to ensure that no
trade secret necessary for, or material to, the conduct of its business falls into the public domain; and (C) protecting the secrecy and confidentiality of the source code of all software programs and applications of which it is the owner or
licensee by having and, in the exercise of its commercially reasonable business judgment, enforcing a policy requiring any licensees (or sublicensees) of such source code to enter into license agreements with commercially reasonable use and
non-disclosure restrictions; 
 (h) Investment Related Property. 
 (i) If any Grantor shall acquire, obtain, receive or become entitled to receive any Pledged Interests after the Closing Date, it shall
promptly (and in any event within five (5) Business Days of acquiring or obtaining such Collateral) deliver to Agent a duly executed Pledged Interests Addendum identifying such Pledged Interests; 
 (ii) Upon the occurrence and during the continuance of an Event of Default, following the request of Agent, all sums of money and property
paid or distributed in respect of the Investment Related Property constituting Collateral that are received by any Grantor shall be held by the Grantors in trust for the benefit of Agent, and such Grantor shall deliver it promptly to Agent in the
exact form received; 
 (iii) No Grantor shall make or consent to any amendment or other modification or waiver with respect to
any Pledged Interests, Pledged Operating Agreement, or Pledged Partnership Agreement, or enter into any agreement or permit to exist any restriction with respect to any Pledged Interests if the same is prohibited pursuant to the Credit Agreement;

 (iv) Each Grantor agrees that it will cooperate with Agent in obtaining all necessary approvals and making all necessary
filings under federal, state, local, or foreign law to effect the perfection of the Security Interest on the Investment Related Property constituting Collateral, or following the occurrence and during the continuation of an Event of Default to
effect any sale or transfer thereof; and 
 (v) As to all limited liability company or partnership interests, issued under any
Pledged Operating Agreement or Pledged Partnership Agreement, each Grantor hereby covenants that the Pledged Interests issued pursuant to such agreement (A) are not and shall not be dealt in or traded on securities exchanges or in securities
markets, (B) do not and will not constitute investment company securities, and (C) are not and will not be held by such Grantor in a securities account. In addition, none of the Pledged Operating Agreements, the Pledged Partnership
Agreements, or any other agreements governing any of the Pledged Interests issued under any Pledged Operating Agreement or Pledged Partnership Agreement, provide or shall provide that such Pledged Interests are securities governed by Article 8 of
the Uniform Commercial Code as in effect in any relevant jurisdiction; 
  

 14 

 (i) Real Property; Fixtures. Each Grantor shall comply with the provisions of
Sections 5.11 and 5.12 of the Credit Agreement; 
 (j) Transfers and Other Liens. Grantors shall not
(i) sell, assign (by operation of law or otherwise) or otherwise dispose of, or grant any option with respect to, any of the Collateral, except as expressly permitted by the Credit Agreement, or (ii) create or permit to exist any Lien upon
or with respect to any of the Collateral of any Grantor, except for Permitted Liens. The inclusion of Proceeds in the Collateral shall not be deemed to constitute Agent’s consent to any sale or other disposition of any of the Collateral except
as expressly permitted in this Agreement or any of the other Loan Documents; 
 (k) Controlled Accounts. Each Grantor
shall comply with the provisions of Section 5.17 of the Credit Agreement; 
 (l) [Intentionally
Omitted]; 
 (m) Pledged Notes. Except as permitted under any of the Loan Documents, Grantors without the prior
written consent of Agent, will not (i) waive or release any obligation of any Person that is obligated under any of the Pledged Notes constituting Collateral, (ii) take or omit to take any action or knowingly suffer or permit any action to
be omitted or taken, the taking or omission of which would result in any right of offset against sums payable under the Pledged Notes constituting Collateral, or (iii) other than Permitted Dispositions, assign or surrender their rights and
interests under any of the Pledged Notes or terminate, cancel, modify, change, supplement or amend the Pledged Notes; and 
 (n)
Adjustments. Except as permitted under any of the Loan Documents, no Grantor will, without Agent’s consent, compromise or adjust any material amount of Accounts (or extend the time for payment thereof) or grant any additional discounts,
allowances or credits thereon except for those compromises, adjustments, discounts, credits and allowances as have been heretofore customary in the business of such Grantor. 
 7. Relation to Other Security Documents. The provisions of this Agreement shall be read and construed with the other Loan Documents
referred to below in the manner so indicated. 
 (a) Credit Agreement. In the event of any conflict or inconsistency
between any provision in this Agreement and a provision in the Credit Agreement, such provision of the Credit Agreement shall control. 
 (b) Patent, Trademark, Copyright Security Agreements. The provisions of the Copyright Security Agreements, Trademark Security Agreements, and Patent Security Agreements are supplemental to the provisions of this Agreement, and
nothing contained in the Copyright Security Agreements, Trademark Security Agreements, or the Patent Security Agreements shall limit any of the rights or remedies of Agent hereunder. In the event of any conflict or inconsistency between any
provision in this Agreement and a provision in a Copyright Security Agreement, Trademark Security Agreement, or Patent Security Agreement, such provision of this Agreement shall control. 
  

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 8. Further Assurances. 
 (a) Each Grantor agrees that from time to time, at its own expense, such Grantor will promptly execute and deliver all further instruments
and documents, and take all further action, that Agent may reasonably request, in order to perfect and protect the Security Interest granted hereby, to create, perfect or protect the Security Interest purported to be granted hereby or to enable
Agent to exercise and enforce its rights and remedies hereunder with respect to any of the Collateral. 
 (b) Each Grantor
authorizes the filing by Agent of financing or continuation statements, or amendments thereto, and such Grantor will execute and deliver to Agent such other instruments or notices, as Agent may reasonably request, in order to perfect and preserve
the Security Interest granted or purported to be granted hereby. 
 (c) Each Grantor authorizes Agent at any time and from time
to time to file, transmit, or communicate, as applicable, financing statements and amendments (i) describing the Collateral as “all personal property of debtor, except as otherwise provided in the agreements between Debtor and Secured
Party” or “all assets of debtor, except as otherwise provided in the agreements between Debtor and Secured Party” or words of similar effect, (ii) describing the Collateral as being of equal or lesser scope or with greater
detail, or (iii) that contain any information required by part 5 of Article 9 of the Code for the sufficiency or filing office acceptance. Each Grantor also hereby ratifies any and all financing statements or amendments previously filed by
Agent in any jurisdiction that satisfies the foregoing requirements. 
 (d) Each Grantor acknowledges that it is not authorized
to file any financing statement or amendment or termination statement with respect to any financing statement filed in connection with this Agreement without the prior written consent of Agent, subject to such Grantor’s rights under
Section 9-509(d)(2) of the Code. 
 9. Agent’s Right to Perform Contracts, Exercise Rights, Etc. To the extent
constituting Collateral, upon the occurrence and during the continuance of an Event of Default, Agent (or its designee) (a) may proceed to perform any and all of the obligations of any Grantor contained in any contract, lease, or other
agreement and exercise any and all rights of any Grantor therein contained as fully as such Grantor itself could, (b) shall have the right to use any Grantor’s rights under Intellectual Property Licenses in connection with the enforcement
of Agent’s rights hereunder, including the right to prepare for sale and sell any and all Inventory and Equipment now or hereafter owned by any Grantor and now or hereafter covered by such licenses, and (c) shall have the right to request
that any Stock that is pledged hereunder be registered in the name of Agent or any of its nominees. 
 10. Agent Appointed
Attorney-in-Fact. Each Grantor hereby irrevocably appoints Agent its attorney-in-fact, with full authority in the place and stead of such Grantor and in the name of such Grantor or otherwise, at such time as an Event of Default has occurred and
is continuing under the Credit Agreement, to take any action and to execute any instrument which Agent may reasonably deem necessary or advisable to accomplish the purposes of this Agreement, including: 
 (a) to ask, demand, collect, sue for, recover, compromise, receive and give acquittance and receipts for moneys due and to become due under
or in connection with the Accounts or any other Collateral of such Grantor; 
 (b) to receive and open all mail addressed to
such Grantor and to notify postal authorities to change the address for the delivery of mail to such Grantor to that of Agent; 
 (c) to receive, indorse, and collect any drafts or other instruments, documents, Negotiable Collateral constituting Collateral or Chattel Paper; 
  

 16 

 (d) to file any claims or take any action or institute any proceedings which Agent may deem
necessary or desirable for the collection of any of the Collateral of such Grantor or otherwise to enforce the rights of Agent with respect to any of the Collateral; 
 (e) to repair, alter, or supply goods, if any, necessary to fulfill in whole or in part the purchase order of any Person obligated to such Grantor in respect of any Account of such Grantor; 
 (f) to use any Intellectual Property or Intellectual Property Licenses (to the extent permitted thereunder) of such Grantor, including, but
not limited to, any labels, Patents, Trademarks, trade names, URLs, domain names, industrial designs, Copyrights, or advertising matter, in preparing for sale, advertising for sale, or selling Inventory or other Collateral and to collect any amounts
due under Accounts, contracts or Negotiable Collateral of such Grantor; and 
 (g) Agent, on behalf of the Lender Group or the
Bank Product Providers, shall have the right, but shall not be obligated, to bring suit in its own name to enforce the Intellectual Property and Intellectual Property Licenses (to the extent permitted thereunder) and, if Agent shall commence any
such suit, the appropriate Grantor shall, at the request of Agent, do any and all lawful acts and execute any and all proper documents reasonably required by Agent in aid of such enforcement. 
 To the extent permitted by law, each Grantor hereby ratifies all that such attorney-in-fact shall lawfully do or cause to be done pursuant
to and in accordance with this Section 10. This power of attorney is coupled with an interest and shall be irrevocable until this Agreement is terminated. 
 11. Agent May Perform. If any Grantor fails to perform any agreement contained herein within the time period, if any, provided hereunder, Agent may itself perform, or cause performance of, such
agreement, and the reasonable expenses of Agent incurred in connection therewith shall constitute Secured Obligations and be payable, jointly and severally, by Grantors. 
 12. Agent’s Duties. The powers conferred on Agent hereunder are solely to protect Agent’s interest in the Collateral, for the benefit of the Lender Group and the Bank Product Providers,
and shall not impose any duty upon Agent to exercise any such powers. Except (a) for the safe custody of any Collateral in its actual possession and the accounting for moneys actually received by it hereunder or (b) as otherwise provided
under any other Loan Document to which Agent is party, Agent shall have no duty as to any Collateral or as to the taking of any necessary steps to preserve rights against prior parties or any other rights pertaining to any Collateral. Agent shall be
deemed to have exercised reasonable care in the custody and preservation of any Collateral in its actual possession if such Collateral is accorded treatment substantially equal to that which Agent accords its own property. 
 13. Collection of Accounts, General Intangibles and Negotiable Collateral. At any time upon the occurrence and during the continuance
of an Event of Default, Agent or Agent’s designee may (a) notify Account Debtors of any Grantor that the Accounts, General Intangibles, Chattel Paper or Negotiable Collateral of such Grantor have been assigned to Agent, for the benefit of
the Lender Group and the Bank Product Providers, or that Agent has a security interest therein, and (b) collect the Accounts, General Intangibles and Negotiable Collateral of any Grantor directly, and any collection costs and expenses shall
constitute part of such Grantor’s Secured Obligations under the Loan Documents. 
 14. Disposition of Pledged Interests
by Agent. None of the Pledged Interests hereafter acquired on the date of acquisition thereof will be, registered or qualified under the various federal or state securities laws of the United States and disposition thereof after an Event of
Default may be restricted to one or more private (instead of public) sales in view of the lack of such registration. Each Grantor understands that in connection with such disposition, Agent may approach only a restricted number of potential
purchasers and further understands that a sale under such circumstances may yield a lower price for the Pledged Interests than if the Pledged Interests were registered and qualified pursuant to federal and state securities laws and sold on

  

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the open market. Each Grantor, therefore, agrees that, to the extent permitted by applicable law,: (a) if Agent shall, pursuant to the terms of this Agreement, sell or cause the Pledged
Interests or any portion thereof to be sold at a private sale, Agent shall have the right to rely upon the advice and opinion of any nationally recognized brokerage or investment firm (but shall not be obligated to seek such advice and the failure
to do so shall not be considered in determining the commercial reasonableness of such action) as to the best manner in which to offer the Pledged Interest or any portion thereof for sale and as to the best price reasonably obtainable at the private
sale thereof; and (b) such reliance shall be conclusive evidence that Agent has handled the disposition in a commercially reasonable manner. Notwithstanding anything to the contrary herein, this Section 14 shall be effective only to
the extent that any such Pledged Interests constitute Collateral. 
 15. Voting and Other Rights in Respect of Pledged
Interests. 
 (a) Upon the occurrence and during the continuation of an Event of Default, (i) Agent may, at its option,
and with two (2) Business Days prior notice to any Grantor, and in addition to all rights and remedies available to Agent under any other agreement, at law, in equity, or otherwise, exercise all voting rights, or any other ownership or
consensual rights (including any dividend or distribution rights) in respect of the Pledged Interests owned by such Grantor, but under no circumstances is Agent obligated by the terms of this Agreement to exercise such rights, and (ii) if Agent
duly exercises its right to vote any of such Pledged Interests, each Grantor hereby appoints Agent, such Grantor’s true and lawful attorney-in-fact and IRREVOCABLE PROXY to vote such Pledged Interests in any manner Agent deems advisable for or
against all matters submitted or which may be submitted to a vote of shareholders, partners or members, as the case may be. The power-of-attorney and proxy granted hereby is coupled with an interest and shall be irrevocable. 
 (b) For so long as any Grantor shall have the right to vote the Pledged Interests owned by it, such Grantor covenants and agrees that it
will not, without the prior written consent of Agent, vote or take any consensual action with respect to such Pledged Interests which would materially adversely affect the rights of Agent, the other members of the Lender Group, or the Bank Product
Providers, or the value of the Pledged Interests. 
 16. Remedies. Upon the occurrence and during the continuance of an
Event of Default: 
 (a) Agent may, and, at the instruction of the Required Lenders, shall exercise in respect of the
Collateral, in addition to other rights and remedies provided for herein, in the other Loan Documents, or otherwise available to it, all the rights and remedies of a secured party on default under the Code or any other applicable law. Without
limiting the generality of the foregoing, each Grantor expressly agrees that, in any such event, to the extent permitted by applicable law, Agent without demand of performance or other demand, advertisement or notice of any kind (except a notice
specified below of time and place of public or private sale) to or upon any Grantor or any other Person (all and each of which demands, advertisements and notices are hereby expressly waived to the maximum extent permitted by the Code or any other
applicable law), may take immediate possession of all or any portion of the Collateral and (i) require Grantors to, and each Grantor hereby agrees that it will at its own expense and upon request of Agent forthwith, assemble all or part of the
Collateral as directed by Agent and make it available to Agent at one or more locations designated by Agent in its Permitted Discretion, and (ii) without notice except as specified below, sell the Collateral or any part thereof in one or more
parcels at public or private sale, at any of Agent’s offices or elsewhere, for cash, on credit, and upon such other terms as Agent may deem commercially reasonable. Each Grantor agrees that, to the extent notice of sale shall be required by
law, at least ten (10) days notice to the applicable Grantor of the time and place of any public sale or the time after which any private sale is to be made shall constitute reasonable notification and specifically such notice shall constitute
a reasonable “authenticated notification of disposition” within the meaning of Section 9-611 of the Code. Agent shall not be obligated to make any sale of Collateral regardless of notice of sale having been given. Agent may adjourn
any public or private sale from time to time by announcement at the time and place fixed therefor, and such sale may, without further notice, be made at the time and place to which it was so adjourned. Each Grantor agrees that the internet shall
constitute a “place” for purposes of Section 9-610(b) of the Code. Each Grantor agrees that, to the extent

  

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permitted under applicable law, any sale of Collateral to a licensor pursuant to the terms of a license agreement between such licensor and a Grantor is sufficient to constitute a commercially
reasonable sale (including as to method, terms, manner, and time) within the meaning of Section 9-610 of the Code. 
 (b)
Agent is hereby granted a non-exclusive license or other right to use, without liability for royalties or any other charge, each Grantor’s Intellectual Property, including, but not limited to, any labels, Patents, Trademarks, trade names, URLs,
domain names, industrial designs, Copyrights, and advertising matter, whether owned by any Grantor or with respect to which any Grantor has rights under license, sublicense, or other agreements (including any Intellectual Property License), as it
pertains to the Collateral, in preparing for sale, advertising for sale and selling any Collateral, and each Grantor’s rights under all licenses and all franchise agreements shall inure to the benefit of Agent. 
 (c) Agent may, in addition to other rights and remedies provided for herein, in the other Loan Documents, or otherwise available to it under
applicable law and without the requirement of notice to or upon any Grantor or any other Person (which notice is hereby expressly waived to the maximum extent permitted by the Code or any other applicable law), (i) with respect to any
Grantor’s Deposit Accounts in which Agent’s Liens are perfected by control under Section 9-104 of the Code, instruct the bank maintaining such Deposit Account for the applicable Grantor to pay the balance of such Deposit Account to or
for the benefit of Agent, and (ii) with respect to any Grantor’s Securities Accounts in which Agent’s Liens are perfected by control under Section 9-106 of the Code, instruct the securities intermediary maintaining such
Securities Account for the applicable Grantor to (A) transfer any cash in such Securities Account to or for the benefit of Agent, or (B) liquidate any financial assets in such Securities Account that are customarily sold on a recognized
market and transfer the cash proceeds thereof to or for the benefit of Agent. 
 (d) Any cash held by Agent as Collateral and
all cash proceeds received by Agent in respect of any sale of, collection from, or other realization upon all or any part of the Collateral shall be applied against the Secured Obligations in the order set forth in the Credit Agreement. In the event
the proceeds of Collateral are insufficient to satisfy all of the Secured Obligations in full, each Grantor shall remain jointly and severally liable for any such deficiency. 
 (e) Each Grantor hereby acknowledges that the Secured Obligations arise out of a commercial transaction, and agrees that, to the maximum
extent permitted by applicable law, Agent shall have the right to an immediate writ of possession without notice of a hearing. Agent shall have the right to the appointment of a receiver for the properties and assets of each Grantor, and each
Grantor hereby consents to such rights and such appointment and hereby waives, to the maximum extent permitted by applicable law, any objection such Grantor may have thereto or the right to have a bond or other security posted by Agent. 

17. Remedies Cumulative. Each right, power, and remedy of Agent as provided for in this Agreement or in the other Loan Documents
or now or hereafter existing at law or in equity or by statute or otherwise shall be cumulative and concurrent and shall be in addition to every other right, power, or remedy provided for in this Agreement or in the other Loan Documents or now or
hereafter existing at law or in equity or by statute or otherwise, and the exercise or beginning of the exercise by Agent, of any one or more of such rights, powers, or remedies shall not preclude the simultaneous or later exercise by Agent of any
or all such other rights, powers, or remedies. 
 18. Marshaling. Agent shall not be required to marshal any present or
future collateral security (including but not limited to the Collateral) for, or other assurances of payment of, the Secured Obligations or any of them or to resort to such collateral security or other assurances of payment in any particular order,
and all of its rights and remedies hereunder and in respect of such collateral security and other assurances of payment shall be cumulative and in addition to all other rights and remedies, however existing or arising. To the extent that it lawfully
may, each Grantor hereby agrees that it will not invoke any law relating to the marshaling of collateral which might cause delay in or impede the enforcement of Agent’s rights and remedies under this Agreement or under any other instrument
creating or evidencing any of the Secured Obligations or

  

 19 

 
under which any of the Secured Obligations is outstanding or by which any of the Secured Obligations is secured or payment thereof is otherwise assured, and, to the extent that it lawfully may,
each Grantor hereby irrevocably waives the benefits of all such laws. 
 19. Indemnity and Expenses. 
 (a) Each Grantor agrees to indemnify Agent and the other members of the Lender Group from and against all claims, lawsuits and liabilities
(including reasonable attorneys fees) growing out of or resulting from this Agreement (including enforcement of this Agreement) or any other Loan Document to which such Grantor is a party, except claims, losses or liabilities resulting from the
gross negligence or willful misconduct of the party seeking indemnification as determined by a final non-appealable order of a court of competent jurisdiction. This provision shall survive the termination of this Agreement and the Credit Agreement
and the repayment of the Secured Obligations. 
 (b) Grantors, jointly and severally, shall, upon demand, pay to Agent (or
Agent, may charge to the Loan Account) all the Lender Group Expenses which Agent may incur in connection with (i) the administration of this Agreement, (ii) the custody, preservation, use or operation of, or, upon an Event of Default, the
sale of, collection from, or other realization upon, any of the Collateral in accordance with this Agreement and the other Loan Documents, (iii) the exercise or enforcement of any of the rights of Agent hereunder or (iv) the failure by any
Grantor to perform or observe any of the provisions hereof on or before the date required hereunder for such performance or observance. 
 20. Merger, Amendments; Etc. THIS AGREEMENT, TOGETHER WITH THE OTHER LOAN DOCUMENTS, REPRESENTS THE FINAL AGREEMENT BETWEEN THE PARTIES AND MAY NOT BE CONTRADICTED BY EVIDENCE OF PRIOR,
CONTEMPORANEOUS OR SUBSEQUENT ORAL AGREEMENTS OF THE PARTIES. THERE ARE NO UNWRITTEN AGREEMENTS BETWEEN THE PARTIES. No waiver of any provision of this Agreement, and no consent to any departure by any Grantor herefrom, shall in any event be
effective unless the same shall be in writing and signed by Agent, and then such waiver or consent shall be effective only in the specific instance and for the specific purpose for which given. No amendment of any provision of this Agreement shall
be effective unless the same shall be in writing and signed by Agent and each Grantor to which such amendment applies. 
 21.
Addresses for Notices. All notices and other communications provided for hereunder shall be given in the form and manner and delivered to Agent at its address specified in the Credit Agreement, and to any of the Grantors at their respective
addresses specified in the Credit Agreement or Guaranty, as applicable, or, as to any party, at such other address as shall be designated by such party in a written notice to the other party. 
 22. Continuing Security Interest: Assignments under Credit Agreement. This Agreement shall create a continuing security interest in
the Collateral and shall (a) remain in full force and effect until the Obligations have been paid in full (as defined in the Credit Agreement) in accordance with the provisions of the Credit Agreement and the Commitments have expired or have
been terminated, (b) be binding upon each Grantor, and their respective successors and assigns, and (c) inure to the benefit of, and be enforceable by, Agent, and its successors and assigns. Without limiting the generality of the foregoing
clause (c), any Lender may, in accordance with the provisions of the Credit Agreement, assign all or any portion of its rights and obligations under the Credit Agreement to any other Eligible Transferee, and such other Eligible Transferee shall
thereupon become vested with all the benefits in respect thereof granted to such Lender herein or otherwise. Upon payment in full of the Obligations and the expiration or termination of the Commitments, the Security Interest granted hereby shall
terminate and all rights to the Collateral shall revert to Grantors or any other Person entitled thereto. At such time, Agent will authorize the filing of appropriate termination statements and other instruments to terminate such Security Interests.
No transfer or renewal, extension, assignment, or termination of this Agreement or of the Credit Agreement, any other Loan Document, or any other instrument or document executed and delivered by any Grantor to Agent nor any additional Advances or

  

 20 

 
other loans made by any Lender to any Borrower, nor the taking of further security, nor the retaking or re-delivery of the Collateral to Grantors, or any of them, by Agent, nor any other act of
the Lender Group or the Bank Product Providers, or any of them, shall release any Grantor from any obligation under the Loan Documents, except a release or discharge executed in writing by Agent in accordance with the provisions of the Credit
Agreement or any other Loan Document. Agent shall not by any act, delay, omission or otherwise, be deemed to have waived any of its rights or remedies hereunder, unless such waiver is in writing and signed by Agent and then only to the extent
therein set forth. A waiver by Agent of any right or remedy on any occasion shall not be construed as a bar to the exercise of any such right or remedy which Agent would otherwise have had on any other occasion. 
 23. Governing Law. 
 (a) THE VALIDITY OF THIS AGREEMENT, THE CONSTRUCTION, INTERPRETATION, AND ENFORCEMENT HEREOF, AND THE RIGHTS OF THE PARTIES HERETO WITH RESPECT TO ALL MATTERS ARISING HEREUNDER OR RELATED HERETO SHALL BE DETERMINED UNDER, GOVERNED BY,
AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK. 
 (b) THE PARTIES AGREE THAT ALL ACTIONS OR
PROCEEDINGS ARISING IN CONNECTION WITH THIS AGREEMENT SHALL BE TRIED AND LITIGATED ONLY IN THE STATE AND, TO THE EXTENT PERMITTED BY APPLICABLE LAW, FEDERAL COURTS LOCATED IN THE COUNTY OF NEW YORK, STATE OF NEW YORK; PROVIDED,
HOWEVER, THAT ANY SUIT SEEKING ENFORCEMENT AGAINST ANY COLLATERAL OR OTHER PROPERTY MAY BE BROUGHT, AT AGENT’S OPTION, IN THE COURTS OF ANY JURISDICTION WHERE AGENT ELECTS TO BRING SUCH ACTION OR WHERE SUCH COLLATERAL OR OTHER PROPERTY
MAY BE FOUND. AGENT AND EACH GRANTOR WAIVE, TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, ANY RIGHT EACH MAY HAVE TO ASSERT THE DOCTRINE OF FORUM NON CONVENIENS OR TO OBJECT TO VENUE TO THE EXTENT ANY PROCEEDING IS BROUGHT IN
ACCORDANCE WITH THIS SECTION 23(b). 
 (c) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AGENT AND EACH
GRANTOR HEREBY WAIVE THEIR RESPECTIVE RIGHTS TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF THIS AGREEMENT OR ANY OF THE TRANSACTIONS CONTEMPLATED HEREIN, INCLUDING CONTRACT CLAIMS, TORT CLAIMS, BREACH OF DUTY CLAIMS,
AND ALL OTHER COMMON LAW OR STATUTORY CLAIMS. AGENT AND EACH GRANTOR REPRESENT THAT EACH HAS REVIEWED THIS WAIVER AND EACH KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL. IN THE EVENT OF LITIGATION,
A COPY OF THIS AGREEMENT MAY BE FILED AS A WRITTEN CONSENT TO A TRIAL BY THE COURT. 
 24. New Subsidiaries. Pursuant
to Section 5.11 of the Credit Agreement, certain Subsidiaries (whether by acquisition or creation) of any Grantor are required to enter into this Agreement by executing and delivering in favor of Agent a Joinder to this Agreement in
substantially the form of Annex 1. Upon the execution and delivery of Annex 1 by any such new Subsidiary, such Subsidiary shall become a Grantor hereunder with the same force and effect as if originally named as a Grantor herein. The
execution and delivery of any instrument adding an additional Grantor as a party to this Agreement shall not require the consent of any Grantor hereunder. The rights and obligations of each Grantor hereunder shall remain in full force and effect
notwithstanding the addition of any new Grantor hereunder. 
  

 21 

 25. Agent. Each reference herein to any right granted to, benefit conferred upon or
power exercisable by the “Agent” shall be a reference to Agent, for the benefit of each member of the Lender Group and each of the Bank Product Providers. 
 26. Miscellaneous. 
 (a) This Agreement is a Loan Document. This Agreement
may be executed in any number of counterparts and by different parties on separate counterparts, each of which, when executed and delivered, shall be deemed to be an original, and all of which, when taken together, shall constitute but one and the
same Agreement. Delivery of an executed counterpart of this Agreement by telefacsimile or other electronic method of transmission shall be equally as effective as delivery of an original executed counterpart of this Agreement. Any party delivering
an executed counterpart of this Agreement by telefacsimile or other electronic method of transmission also shall deliver an original executed counterpart of this Agreement but the failure to deliver an original executed counterpart shall not affect
the validity, enforceability, and binding effect of this Agreement. The foregoing shall apply to each other Loan Document mutatis mutandis. 
 (b) Any provision of this Agreement which is prohibited or unenforceable shall be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof in
that jurisdiction or affecting the validity or enforceability of such provision in any other jurisdiction. Each provision of this Agreement shall be severable from every other provision of this Agreement for the purpose of determining the legal
enforceability of any specific provision. 
 (c) Headings and numbers have been set forth herein for convenience only. Unless
the contrary is compelled by the context, everything contained in each Section applies equally to this entire Agreement. 
 (d)
To the maximum extent permitted by applicable law, neither this Agreement nor any uncertainty or ambiguity herein shall be construed against any member of the Lender Group or any Grantor, whether under any rule of construction or otherwise. This
Agreement has been reviewed by all parties and shall be construed and interpreted according to the ordinary meaning of the words used so as to accomplish fairly the purposes and intentions of all parties hereto. 
 (e) The pronouns used herein shall include, when appropriate, either gender and both singular and plural, and the grammatical construction
of sentences shall conform thereto. 
 (f) Unless the context of this Agreement clearly requires otherwise, references to the
plural include the singular, references to the singular include the plural, the terms “includes” and “including” are not limiting, and the term “or” has, except where otherwise indicated, the inclusive meaning
represented by the phrase “and/or.” The words “hereof”, “herein”, “hereby”, “hereunder”, and similar terms in this Agreement refer to this Agreement as a whole and not to any particular provision of
this Agreement. Section, subsection, clause, schedule, and exhibit references herein are to this Agreement unless otherwise specified. Any reference in this Agreement to any agreement, instrument, or document shall include all alterations,
amendments, changes, extensions, modifications, renewals, replacements, substitutions, joinders, and supplements, thereto and thereof, as applicable (subject to any restrictions on such alterations, amendments, changes, extensions, modifications,
renewals, replacements, substitutions, joinders, and supplements set forth herein). The words “asset” and “property” shall be construed to have the same meaning and effect and to refer to any and all tangible and intangible
assets and properties, including cash, securities, accounts, and contract rights. Any reference herein to the satisfaction repayment, or payment in full of the Secured Obligations shall mean the repayment in full in cash (or in the case of Letters
of Credit or Bank Products, providing Letter of Credit Collateralization or Bank Product Collateralization, as applicable) of all Secured Obligations other than unasserted contingent indemnification and reimbursement Secured Obligations and other
than any Bank Product Obligations that, at such time, are allowed by the applicable Bank Product Provider to remain outstanding and that are not required by the provisions of the Credit Agreement to be repaid or cash collateralized. Any reference
herein to any Person shall be construed to include such Person’s successors and assigns. Any requirement of a writing contained herein shall be satisfied by the transmission of a Record. 
  

 22 

 (g) All of the annexes, schedules and exhibits attached to this Agreement shall be deemed
incorporated herein by reference. 
 27. Intercreditor Agreement. Reference is made to that certain Lien Subordination
and Intercreditor Agreement, dated as of October 1, 2009, among Wells Fargo Foothill, LLC, as ABL Agent, Wilmington Trust FSB, as Noteholder Collateral Trustee, Stream Global Services, Inc., as Parent, and the Subsidiaries of Parent named
therein (the “Intercreditor Agreement”). Each Person that is secured hereunder, by accepting the benefits of the security provided hereby, (a) consents (or is deemed to consent), to the subordination of Liens provided for in
the Intercreditor Agreement, (b) agrees (or is deemed to agree) that it will be bound by, and will take no actions contrary to, the provisions of the Intercreditor Agreement, (c) authorizes (or is deemed to authorize) the ABL Agent (as
such term is defined in the Intercreditor Agreement) on behalf of such Person to enter into, and perform under, the Intercreditor Agreement and (d) acknowledges (or is deemed to acknowledge) that a copy of the Intercreditor Agreement was
delivered, or made available, to such Person. Notwithstanding any other provision contained herein, this Agreement, the Liens created hereby and the rights, remedies, duties and obligations provided for herein are subject in all respects to the
provisions of the Intercreditor Agreement and, to the extent provided therein, the applicable Security Documents (as defined in the Intercreditor Agreement). In the event of a conflict between the provisions of this Agreement and the Intercreditor
Agreement, the Intercreditor Agreement shall control. 
 [signature pages follow] 
  

 23 

 IN WITNESS WHEREOF, the undersigned parties hereto have caused this Agreement to be executed
and delivered as of the day and year first above written. 
  

			
	GRANTORS:
	
	STREAM GLOBAL SERVICES, INC.,
	a Delaware corporation
		
	By:	 	/s/ R. Scott Murray
	Name	 	R. Scott Murray
	Title:	 	President, CEO and Acting Chief Financial Officer
	
	 STREAM HOLDINGS CORPORATION,
 a Delaware corporation

		
	By:	 	/s/ R. Scott Murray
	 Name
	 	R. Scott Murray
	 Title:
	 	President, CEO and Chief Financial Officer
	
	 STREAM INTERNATIONAL INC.,
 a Delaware corporation

		
	By:	 	/s/ R. Scott Murray
	 Name
	 	R. Scott Murray
	 Title:
	 	President, CEO and Chief Financial Officer
	
	 STREAM NEW YORK INC.,
 a Delaware corporation

		
	By:	 	/s/ R. Scott Murray
	Name	 	R. Scott Murray
	Title:	 	President, CEO and Chief Financial Officer
	
	 STREAM INTERNATIONAL EUROPE B.V.,
 a besloten vennootschap met beperkte aansprakelijkheid organized under the laws of the Netherlands

		
	By:	 	/s/ R. Scott Murray
	 Name
	 	R. Scott Murray
	 Title:
	 	Managing Director

 Signature page to Security Agreement 

			
	ETELECARE GLOBAL SOLUTIONS - US, INC.,
	a Delaware corporation
		
	By:	 	/s/ R. Scott Murray
	Name	 	R. Scott Murray
	Title:	 	President and Chief Executive Officer
	
	 ETELECARE GLOBAL SOLUTIONS -AZ, INC.,
 an Arizona corporation

		
	By:	 	/s/ R. Scott Murray
	Name	 	R. Scott Murray
	Title:	 	President and Chief Executive Officer

 Signature page to Security Agreement 

			
	AGENT:
	
	WELLS FARGO FOOTHILL, LLC,
	a Delaware limited liability company
		
	By:	 	/s/ Todd R. Nakamoto
	 Name
	 	Todd R. Nakamoto
	 Title:
	 	Senior Vice President

 Signature page to Security Agreement 

 ANNEX 1 TO SECURITY AGREEMENT 
 FORM OF JOINDER 
 Joinder No.
         (this “Joinder”), dated as of                     , to the Security
Agreement, dated as of October 1, 2009 (as amended, restated, supplemented or otherwise modified from time to time, the “Security Agreement”), by and among each of the parties listed on the signature pages thereto and those
additional entities that thereafter become parties thereto (collectively, jointly and severally, “Grantors” and each, individually, a “Grantor”) and WELLS FARGO FOOTHILL, LLC, a Delaware limited liability company
(“WFF”), in its capacity as agent for the Lender Group and the Bank Product Providers (in such capacity, together with its successors and assigns in such capacity, “Agent”). 
 W I T N E S S E T H: 
 WHEREAS, pursuant to that certain Credit Agreement dated as of October 1, 2009 (as amended, restated, supplemented, or otherwise modified from time to time, the “Credit Agreement”) by and among Stream Global Services,
Inc., a Delaware corporation (“Parent”), and each of Parent’s Subsidiaries identified on the signature pages thereof (such Subsidiaries, together with Parent and any other Person that becomes a Borrower pursuant to
Section 3.8 or 3.9 thereof, are referred to hereinafter as a “Borrower” and individually and collectively, jointly and severally, as the “Borrowers”), the lenders party thereto as
“Lenders” (such Lenders, together with their respective successors and assigns in such capacity, each, individually, a “Lender” and, collectively, the “Lenders”), WFF, as Agent, and WFF and Goldman Sachs
Lending Partners LLC, as co-arrangers, the Lender Group has agreed to make certain financial accommodations available to Borrowers from time to time pursuant to the terms and conditions thereof; and 
 WHEREAS, initially capitalized terms used herein and not otherwise defined herein shall have the meanings assigned to such terms in the
Security Agreement or, if not defined therein, in the Credit Agreement; and 
 WHEREAS, Grantors have entered into the Security
Agreement in order to induce the Lender Group to make certain financial accommodations to Borrowers; and 
 WHEREAS, pursuant to
Section 5.11 of the Credit Agreement, and Section 24 of the Security Agreement, certain Subsidiaries of the Loan Parties, must execute and deliver certain Loan Documents, including the Security Agreement, and the joinder to
the Security Agreement by the undersigned new Grantor or Grantors (collectively, the “New Grantors”) may be accomplished by the execution of this Joinder in favor of Agent, for the benefit of the Lender Group and the Bank Product
Providers; and 
 WHEREAS, each New Grantor (a) is [an Affiliate][a Subsidiary] of Borrowers and, as such, will benefit by
virtue of the financial accommodations extended to Borrowers by the Lender Group and (b) by becoming a Loan Party will benefit from certain rights granted to the Loan Parties pursuant to the terms of the Loan Documents; 
 NOW, THEREFORE, for and in consideration of the foregoing and other good and valuable consideration, the receipt and sufficiency of which
are hereby acknowledged, each New Grantor hereby agrees as follows: 
 1. In accordance with Section 24 of the
Security Agreement, each New Grantor, by its signature below, becomes a “Grantor” under the Security Agreement with the same force and effect as if originally named therein as a “Grantor” and each New Grantor hereby
(a) agrees to all of the terms and provisions of the Security Agreement applicable to it as a “Grantor” thereunder and (b) represents and warrants that the representations and warranties made by it in Section 5 thereof as a
“Grantor” thereunder are true and correct in all material respects (except that such materiality qualifier shall not be applicable to any representations and warranties that are already qualified or modified by materiality in the text
thereof) on and as of the date hereof (except to the extent that such representations and warranties relate solely to an earlier date, in which case such representations and warranties shall be true, correct and complete in all material respects as
of such earlier date). In furtherance of the foregoing, each New Grantor does hereby unconditionally grant, assign, and pledge to Agent, for the benefit of the Lender Group and the Bank

 
Product Providers, to secure the Secured Obligations, a continuing security interest in and to all of such New Grantor’s right, title and interest in and to the Collateral. Schedule
1, “Commercial Tort Claims”, Schedule 2, “Copyrights”, Schedule 3, “Intellectual Property Licenses”, Schedule 4, “Patents”, Schedule 5, “Trademarks”,
Schedule 6, “Pledged Companies”, Schedule 7, “Owned Real Property”, and Schedule 8, “List of Uniform Commercial Code Filing Jurisdictions”, attached hereto supplement Schedule 1,
Schedule 2, Schedule 3, Schedule 4, Schedule 5, Schedule 6, Schedule 7, and Schedule 8, respectively, to the Security Agreement and shall be deemed a part thereof for all purposes of the Security
Agreement. Each reference to a “Grantor” in the Security Agreement shall be deemed to include each New Grantor. The Security Agreement is incorporated herein by reference. Each New Grantor authorizes Agent at any time and from time to time
to file, transmit, or communicate, as applicable, financing statements and amendments thereto (i) describing the Collateral as “all personal property of debtor, except as otherwise provided in the agreements between Debtor and Secured
Party” or “all assets of debtor, except as otherwise provided in the agreements between Debtor and Secured Party” or words of similar effect, (ii) describing the Collateral as being of equal or lesser scope or with greater
detail, or (iii) that contain any information required by part 5 of Article 9 of the Code for the sufficiency or filing office acceptance. Each New Grantor also hereby ratifies any and all financing statements or amendments previously filed by
Agent in any jurisdiction in connection with the Loan Documents that satisfies the foregoing requirements. 
 2. Each New
Grantor represents and warrants to Agent, the Lender Group and the Bank Product Providers that this Joinder has been duly executed and delivered by such New Grantor and constitutes its legal, valid and binding obligation, enforceable against it in
accordance with its terms, except as enforceability thereof may be limited by bankruptcy, insolvency, reorganization, fraudulent transfer, moratorium or other similar laws affecting creditors’ rights generally and general principles of equity
(regardless of whether such enforceability is considered in a proceeding at law or in equity). 
 3. This Joinder is a Loan
Document. This Joinder may be executed in any number of counterparts and by different parties on separate counterparts, each of which, when executed and delivered, shall be deemed to be an original, and all of which, when taken together, shall
constitute but one and the same Joinder. Delivery of an executed counterpart of this Joinder by telefacsimile or other electronic method of transmission shall be equally as effective as delivery of an original executed counterpart of this Joinder.
Any party delivering an executed counterpart of this Joinder by telefacsimile or other electronic method of transmission also shall deliver an original executed counterpart of this Joinder but the failure to deliver an original executed counterpart
shall not affect the validity, enforceability, and binding effect of this Joinder. 
 4. The Security Agreement, as supplemented
hereby, shall remain in full force and effect. 
 5. THE VALIDITY OF THIS JOINDER, THE CONSTRUCTION, INTERPRETATION, AND
ENFORCEMENT HEREOF, AND THE RIGHTS OF THE PARTIES HERETO WITH RESPECT TO ALL MATTERS ARISING HEREUNDER OR RELATED HERETO SHALL BE DETERMINED UNDER, GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK. 
 6. THE PARTIES AGREE THAT ALL ACTIONS OR PROCEEDINGS ARISING IN CONNECTION WITH THIS JOINDER SHALL BE TRIED AND LITIGATED ONLY IN THE STATE
AND, TO THE EXTENT PERMITTED BY APPLICABLE LAW, FEDERAL COURTS LOCATED IN THE COUNTY OF NEW YORK, STATE OF NEW YORK; PROVIDED, HOWEVER, THAT ANY SUIT SEEKING ENFORCEMENT AGAINST ANY COLLATERAL OR OTHER PROPERTY MAY BE BROUGHT, AT AGENT’S
OPTION, IN THE COURTS OF ANY JURISDICTION WHERE AGENT ELECTS TO BRING SUCH ACTION OR WHERE SUCH COLLATERAL OR OTHER PROPERTY MAY BE FOUND. AGENT AND EACH NEW GRANTOR WAIVE, TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, ANY RIGHT EACH MAY HAVE TO
ASSERT THE DOCTRINE OF FORUM NON CONVENIENS OR TO OBJECT TO VENUE TO THE EXTENT ANY PROCEEDING IS BROUGHT IN ACCORDANCE WITH THIS SECTION 6. 
 7. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AGENT AND EACH NEW GRANTOR HEREBY WAIVE THEIR RESPECTIVE RIGHTS TO A JURY TRIAL OF

 
ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF THIS JOINDER OR ANY OF THE TRANSACTIONS CONTEMPLATED HEREIN, INCLUDING CONTRACT CLAIMS, TORT CLAIMS, BREACH OF DUTY CLAIMS, AND ALL OTHER
COMMON LAW OR STATUTORY CLAIMS. AGENT AND EACH NEW GRANTOR REPRESENT THAT EACH HAS REVIEWED THIS WAIVER AND EACH KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL. IN THE EVENT OF LITIGATION, A COPY OF
THIS JOINDER MAY BE FILED AS A WRITTEN CONSENT TO A TRIAL BY THE COURT. 
 [signature page follows] 

 IN WITNESS WHEREOF, the parties hereto have caused this Joinder to the Security Agreement to
be executed and delivered as of the day and year first above written. 
  

			
	NEW GRANTOR:
	[NAME OF NEW GRANTOR]
		
	By:	 	  

	Name:	 	  

	Title:	 	  

	
	AGENT:
	 WELLS FARGO FOOTHILL, LLC,
 a Delaware limited liability company

		
	By:	 	  

	Name:	 	  

	Title:	 	  

 EXHIBIT A 
 COPYRIGHT SECURITY AGREEMENT 
 This COPYRIGHT
SECURITY AGREEMENT (this “Copyright Security Agreement”) is made this          day of             ,
20    , by and among the Grantors listed on the signature pages hereof ( collectively, jointly and severally, “Grantors” and each individually “Grantor”), and WELLS FARGO FOOTHILL,
LLC, a Delaware limited liability company (“WFF”) in its capacity as agent for the Lender Group and the Bank Product Providers (in such capacity, together with its successors and assigns in such capacity,
“Agent”). 
 W I T N E S S E T H:

 WHEREAS, pursuant to that certain Credit Agreement dated as of October 1, 2009 (as amended, restated, supplemented,
or otherwise modified from time to time, the “Credit Agreement”) by and among Stream Global Services, Inc., a Delaware corporation (“Parent”), and each of Parent’s Subsidiaries identified on the signature pages
thereof (such Subsidiaries, together with Parent and any other Person that becomes a Borrower pursuant to Section 3.8 or 3.9 thereof, are referred to hereinafter as a “Borrower” and individually and collectively,
jointly and severally, as the “Borrowers”), the lenders party thereto as “Lenders” (such Lenders, together with their respective successors and assigns in such capacity, each, individually, a “Lender” and,
collectively, the “Lenders”), WFF, as Agent, and WFF and Goldman Sachs Lending Partners LLC, as co-arrangers, the Lender Group has agreed to make certain financial accommodations available to Borrowers from time to time pursuant to
the terms and conditions thereof; and 
 WHEREAS, the members of the Lender Group are willing to make the financial
accommodations to Borrowers as provided for in the Credit Agreement, but only upon the condition, among others, that Grantors shall have executed and delivered to Agent, for the benefit of the Lender Group and the Bank Product Providers, that
certain Security Agreement, dated as of October 1, 2009 (including all annexes, exhibits or schedules thereto, as from time to time amended, restated, supplemented or otherwise modified, the “Security Agreement”); and

 WHEREAS, pursuant to the Security Agreement, Grantors are required to execute and deliver to Agent, for the benefit of the
Lender Group and the Bank Product Providers, this Copyright Security Agreement; 
 NOW, THEREFORE, in consideration of the
premises and mutual covenants herein contained and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, Grantors hereby agree as follows: 
 1. DEFINED TERMS. All initially capitalized terms used but not otherwise defined herein have the meanings given to them in the
Security Agreement or, if not defined therein, in the Credit Agreement. 
 2. GRANT OF SECURITY INTEREST IN COPYRIGHT
COLLATERAL. Each Grantor hereby unconditionally grants, assigns, and pledges to Agent, for the benefit of each member of the Lender Group and each of the Bank Product Providers, to secure the Secured Obligations, a continuing security interest
(referred to in this Copyright Security Agreement as the “Security Interest”) in all of such Grantor’s right, title and interest in, and to the following, whether now owned or hereafter acquired or arising (collectively, the
“Copyright Collateral”): 
 (a) all of such Grantor’s Copyrights and Copyright Intellectual Property
Licenses to which it is a party including those referred to on Schedule I; 
 (b) all renewals or extensions of the
foregoing; and 

 (c) all products and proceeds of the foregoing, including any claim by such Grantor against
third parties for past, present or future infringement of any Copyright or any Copyright exclusively licensed under any Intellectual Property License, including the right to receive damages, or the right to receive license fees, royalties, and other
compensation under any Copyright Intellectual Property License. 
 3. SECURITY FOR SECURED OBLIGATIONS. This Copyright
Security Agreement and the Security Interest created hereby secures the payment and performance of the Secured Obligations, whether now existing or arising hereafter. Without limiting the generality of the foregoing, this Copyright Security
Agreement secures the payment of all amounts which constitute part of the Secured Obligations and would be owed by Grantors, or any of them, to Agent, the Lender Group, the Bank Product Providers or any of them, whether or not they are unenforceable
or not allowable due to the existence of an Insolvency Proceeding involving any Grantor. 
 4. SECURITY AGREEMENT. The
Security Interest granted pursuant to this Copyright Security Agreement is granted in conjunction with the security interests granted to Agent, for the benefit of the Lender Group and the Bank Product Providers, pursuant to the Security Agreement.
Each Grantor hereby acknowledges and affirms that the rights and remedies of Agent with respect to the Security Interest in the Copyright Collateral made and granted hereby are more fully set forth in the Security Agreement, the terms and provisions
of which are incorporated by reference herein as if fully set forth herein. To the extent there is any conflict or inconsistency between this Copyright Security Agreement and the Security Agreement, the Security Agreement shall control. 

5. AUTHORIZATION TO SUPPLEMENT. Grantors shall notify Agent in writing with respect to any new application for registration and
issuance of any such registration of any copyright in the next applicable Compliance Certificate delivered pursuant to Section 5.1 of the Credit Agreement. Without limiting Grantors’ obligations under this Section, if Grantors fail
to update Schedule I on or before the date required under the Security Agreement, Grantors hereby authorize Agent unilaterally to modify this Copyright Security Agreement by amending Schedule I to include any future United States
registered copyrights or applications therefor of each Grantor. Notwithstanding the foregoing, no failure to so modify this Copyright Security Agreement or amend Schedule I shall in any way affect, invalidate or detract from Agent’s
continuing security interest in all Collateral, whether or not listed on Schedule I. 
 6. COUNTERPARTS. This
Copyright Security Agreement may be executed in any number of counterparts and by different parties on separate counterparts, each of which, when executed and delivered, shall be deemed to be an original, and all of which, when taken together, shall
constitute but one and the same Copyright Security Agreement. Delivery of an executed counterpart of this Copyright Security Agreement by telefacsimile or other electronic method of transmission shall be equally as effective as delivery of an
original executed counterpart of this Copyright Security Agreement. Any party delivering an executed counterpart of this Copyright Security Agreement by telefacsimile or other electronic method of transmission also shall deliver an original executed
counterpart of this Copyright Security Agreement but the failure to deliver an original executed counterpart shall not affect the validity, enforceability, and binding effect of this Copyright Security Agreement. 
 7. CONSTRUCTION. This Copyright Security Agreement is a Loan Document. Unless the context of this Copyright Security Agreement
clearly requires otherwise, references to the plural include the singular, references to the singular include the plural, the terms “includes” and “including” are not limiting, and the term “or” has, except where
otherwise indicated, the inclusive meaning represented by the phrase “and/or”. The words “hereof”, “herein”, “hereby”, “hereunder”, and similar terms in this Copyright Security Agreement refer to
this Copyright Security Agreement as a whole and not to any particular provision of this Copyright Security Agreement. Section, subsection, clause, schedule, and exhibit references herein are to this Copyright Security Agreement unless otherwise
specified. Any reference in this Copyright Security Agreement to any agreement, instrument, or document shall include all alterations, amendments, changes, extensions, modifications, renewals, replacements, substitutions, joinders, and supplements,
thereto and

  

 3 

 
thereof, as applicable (subject to any restrictions on such alterations, amendments, changes, extensions, modifications, renewals, replacements, substitutions, joinders, and supplements set forth
herein). The words “asset” and “property” shall be construed to have the same meaning and effect and to refer to any and all tangible and intangible assets and properties, including cash, securities, accounts, and contract
rights. Any reference herein to any Person shall be construed to include such Person’s successors and permitted assigns. Any requirement of a writing contained herein shall be satisfied by the transmission of a Record. 
 8. THE VALIDITY OF THIS COPYRIGHT SECURITY AGREEMENT, THE CONSTRUCTION, INTERPRETATION, AND ENFORCEMENT HEREOF, AND THE RIGHTS OF THE
PARTIES HERETO WITH RESPECT TO ALL MATTERS ARISING HEREUNDER OR RELATED HERETO SHALL BE DETERMINED UNDER, GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK. 
 9. THE PARTIES AGREE THAT ALL ACTIONS OR PROCEEDINGS ARISING IN CONNECTION WITH THIS COPYRIGHT SECURITY AGREEMENT SHALL BE TRIED AND
LITIGATED ONLY IN THE STATE AND, TO THE EXTENT PERMITTED BY APPLICABLE LAW, FEDERAL COURTS LOCATED IN THE COUNTY OF NEW YORK, STATE OF NEW YORK; PROVIDED, HOWEVER, THAT ANY SUIT SEEKING ENFORCEMENT AGAINST ANY COLLATERAL OR OTHER PROPERTY MAY BE
BROUGHT, AT AGENT’S OPTION, IN THE COURTS OF ANY JURISDICTION WHERE AGENT ELECTS TO BRING SUCH ACTION OR WHERE SUCH COLLATERAL OR OTHER PROPERTY MAY BE FOUND. AGENT AND EACH GRANTOR WAIVE, TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, ANY RIGHT
EACH MAY HAVE TO ASSERT THE DOCTRINE OF FORUM NON CONVENIENS OR TO OBJECT TO VENUE TO THE EXTENT ANY PROCEEDING IS BROUGHT IN ACCORDANCE WITH THIS SECTION 9. 
 10. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AGENT AND EACH GRANTOR HEREBY WAIVE THEIR RESPECTIVE RIGHTS TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF THIS
AGREEMENT OR ANY OF THE TRANSACTIONS CONTEMPLATED HEREIN, INCLUDING CONTRACT CLAIMS, TORT CLAIMS, BREACH OF DUTY CLAIMS, AND ALL OTHER COMMON LAW OR STATUTORY CLAIMS. AGENT AND EACH GRANTOR REPRESENT THAT EACH HAS REVIEWED THIS WAIVER AND EACH
KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL. IN THE EVENT OF LITIGATION, A COPY OF THIS COPYRIGHT SECURITY AGREEMENT MAY BE FILED AS A WRITTEN CONSENT TO A TRIAL BY THE COURT. 
 [signature pages follow] 
  

 4 

 IN WITNESS WHEREOF, the parties hereto have caused this Copyright Security Agreement to be
executed and delivered as of the day and year first above written. 
  

			
	GRANTORS:
	
	  

		
	By:	 	  

		
	Name:	 	  

		
	Title:	 	  

	
	  

		
	By:	 	  

		
	Name:	 	  

		
	Title:	 	  

 SIGNATURE PAGE TO COPYRIGHT SECURITY AGREEMENT 

			
	ACCEPTED AND ACKNOWLEDGED BY:
	
	 WELLS FARGO FOOTHILL, LLC,
 a Delaware limited liability company

		
	By:	 	  

		
	Name:	 	  

		
	Title:	 	  

 SIGNATURE PAGE TO COPYRIGHT SECURITY AGREEMENT 

 SCHEDULE I 
 TO  
 COPYRIGHT SECURITY AGREEMENT

 COPYRIGHT REGISTRATIONS 
  

									
	Country	  	Copyright	  	Registration No.	  	Registration Date	  	 Copyright
 Licenses

	 	 	 	 	 
	 	  	 	  	 	  	 	  	 
	 	 	 	 	 
	 	  	 	  	 	  	 	  	 
	 	 	 	 	 
	 	  	 	  	 	  	 	  	 
	 	 	 	 	 
	 	  	 	  	 	  	 	  	 
	 	 	 	 	 
	 	  	 	  	 	  	 	  	 
	 	 	 	 	 
	 	  	 	  	 	  	 	  	 
	 	 	 	 	 
	 	  	 	  	 	  	 	  	 
	 	  	 	  	 	  	 	  	 

 EXHIBIT B 
 PATENT SECURITY AGREEMENT 
 This PATENT
SECURITY AGREEMENT (this “Patent Security Agreement”) is made this      day of
                    , 20    , by and among the Grantors listed on the signature pages hereof ( collectively,
jointly and severally, “Grantors” and each individually “Grantor”), and WELLS FARGO FOOTHILL, LLC, a Delaware limited liability company (“WFF”) in its capacity as agent for the Lender Group
and the Bank Product Providers (in such capacity, together with its successors and assigns in such capacity, “Agent”). 
 W I T N E S S E T H: 
 WHEREAS, pursuant to that
certain Credit Agreement dated as of October 1, 2009 (as amended, restated, supplemented, or otherwise modified from time to time, the “Credit Agreement”) by and among Stream Global Services, Inc., a Delaware corporation
(“Parent”), and each of Parent’s Subsidiaries identified on the signature pages thereof (such Subsidiaries, together with Parent and any other Person that becomes a Borrower pursuant to Section 3.8 or 3.9
thereof, are referred to hereinafter as a “Borrower” and individually and collectively, jointly and severally, as the “Borrowers”), the lenders party thereto as “Lenders” (such Lenders, together with their
respective successors and assigns in such capacity, each, individually, a “Lender” and, collectively, the “Lenders”), WFF, as Agent, and WFF and Goldman Sachs Lending Partners LLC, as co-arrangers, the Lender Group
has agreed to make certain financial accommodations available to Borrowers from time to time pursuant to the terms and conditions thereof; and 
 WHEREAS, the members of Lender Group are willing to make the financial accommodations to Borrowers as provided for in the Credit Agreement, but only upon the condition, among others, that Grantors shall
have executed and delivered to Agent, for the benefit of the Lender Group and the Bank Product Providers, that certain Security Agreement dated as of October 1, 2009 (including all annexes, exhibits or schedules thereto, as from time to time
amended, restated, supplemented or otherwise modified, the “Security Agreement”); and 
 WHEREAS, pursuant to
the Security Agreement, Grantors are required to execute and deliver to Agent, for the benefit of the Lender Group and the Bank Product Providers, this Patent Security Agreement; 
 NOW, THEREFORE, in consideration of the premises and mutual covenants herein contained and for other good and valuable consideration, the
receipt and sufficiency of which are hereby acknowledged, each Grantor hereby agrees as follows: 
 1. DEFINED TERMS. All
initially capitalized terms used but not otherwise defined herein have the meanings given to them in the Security Agreement or, if not defined therein, in the Credit Agreement. 
 2. GRANT OF SECURITY INTEREST IN PATENT COLLATERAL. Each Grantor hereby unconditionally grants, assigns, and pledges to Agent, for
the benefit of each member of the Lender Group and each of the Bank Product Providers, to secure the Secured Obligations, a continuing security interest (referred to in this Patent Security Agreement as the “Security Interest”) in
all of such Grantor’s right, title and interest in and to the following, whether now owned or hereafter acquired or arising (collectively, the “Patent Collateral”): 
 (a) all of its Patents and Patent Intellectual Property Licenses to which it is a party including those referred to on
Schedule I; 
 (b) all divisionals, continuations, continuations-in-part, reissues, reexaminations, or extensions of
the foregoing; and 

 (c) all products and proceeds of the foregoing, including any claim by such Grantor against
third parties for past, present or future infringement of any Patent or any Patent exclusively licensed under any Intellectual Property License, including the right to receive damages, or right to receive license fees, royalties, and other
compensation under any Patent Intellectual Property License. 
 3. SECURITY FOR SECURED OBLIGATIONS. This Patent Security
Agreement and the Security Interest created hereby secures the payment and performance of the Secured Obligations, whether now existing or arising hereafter. Without limiting the generality of the foregoing, this Patent Security Agreement secures
the payment of all amounts which constitute part of the Secured Obligations and would be owed by Grantors, or any of them, to Agent, the Lender Group, the Bank Product Providers or any of them, whether or not they are unenforceable or not allowable
due to the existence of an Insolvency Proceeding involving any Grantor. 
 4. SECURITY AGREEMENT. The Security Interest
granted pursuant to this Patent Security Agreement is granted in conjunction with the security interests granted to Agent, for the benefit of the Lender Group and the Bank Product Providers, pursuant to the Security Agreement. Each Grantor hereby
acknowledges and affirms that the rights and remedies of Agent with respect to the Security Interest in the Patent Collateral made and granted hereby are more fully set forth in the Security Agreement, the terms and provisions of which are
incorporated by reference herein as if fully set forth herein. To the extent there is any conflict or inconsistency between this Patent Security Agreement and the Security Agreement, the Security Agreement shall control. 
 5. AUTHORIZATION TO SUPPLEMENT. If any Grantor shall obtain rights to any new patent application or issued patent or become entitled
to the benefit of any patent application or patent for any divisional, continuation, continuation-in-part, reissue, or reexamination of any existing patent or patent application, the provisions of this Patent Security Agreement shall automatically
apply thereto. Grantors shall notify Agent in writing with respect to any such new patent rights in the next applicable Compliance Certificate delivered pursuant to Section 5.1 of the Credit Agreement. Without limiting Grantors’
obligations under this Section, if Grantors fail to update Schedule I on or before the date required under the Security Agreement, Grantors hereby authorize Agent unilaterally to modify this Patent Security Agreement by amending Schedule
I to include any such new patent rights of each Grantor. Notwithstanding the foregoing, no failure to so modify this Patent Security Agreement or amend Schedule I shall in any way affect, invalidate or detract from Agent’s continuing
security interest in all Collateral, whether or not listed on Schedule I. 
 6. COUNTERPARTS. This Patent Security
Agreement may be executed in any number of counterparts and by different parties on separate counterparts, each of which, when executed and delivered, shall be deemed to be an original, and all of which, when taken together, shall constitute but one
and the same Patent Security Agreement. Delivery of an executed counterpart of this Patent Security Agreement by telefacsimile or other electronic method of transmission shall be equally as effective as delivery of an original executed counterpart
of this Patent Security Agreement. Any party delivering an executed counterpart of this Patent Security Agreement by telefacsimile or other electronic method of transmission also shall deliver an original executed counterpart of this Patent Security
Agreement but the failure to deliver an original executed counterpart shall not affect the validity, enforceability, and binding effect of this Patent Security Agreement. 
 7. CONSTRUCTION. This Patent Security Agreement is a Loan Document. Unless the context of this Patent Security Agreement clearly requires otherwise, references to the plural include the singular,
references to the singular include the plural, the terms “includes” and “including” are not limiting, and the term “or” has, except where otherwise indicated, the inclusive meaning represented by the phrase
“and/or”. The words “hereof”, “herein”, “hereby”, “hereunder”, and similar terms in this Patent Security Agreement refer to this Patent Security Agreement as a whole and not to any particular
provision of this Patent Security Agreement. Section, subsection, clause, schedule, and exhibit references herein are to this Patent Security Agreement unless otherwise specified. Any reference in this Patent Security Agreement to any agreement,
instrument, or document shall include all alterations, amendments, changes, extensions,

  

 3 

 
modifications, renewals, replacements, substitutions, joinders, and supplements, thereto and thereof, as applicable (subject to any restrictions on such alterations, amendments, changes,
extensions, modifications, renewals, replacements, substitutions, joinders, and supplements set forth herein). The words “asset” and “property” shall be construed to have the same meaning and effect and to refer to any and all
tangible and intangible assets and properties, including cash, securities, accounts, and contract rights. Any reference herein to any Person shall be construed to include such Person’s successors and permitted assigns. Any requirement of a
writing contained herein shall be satisfied by the transmission of a Record. 
 8. THE VALIDITY OF THIS PATENT SECURITY
AGREEMENT, THE CONSTRUCTION, INTERPRETATION, AND ENFORCEMENT HEREOF, AND THE RIGHTS OF THE PARTIES HERETO WITH RESPECT TO ALL MATTERS ARISING HEREUNDER OR RELATED HERETO SHALL BE DETERMINED UNDER, GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH THE
LAWS OF THE STATE OF NEW YORK. 
 9. THE PARTIES AGREE THAT ALL ACTIONS OR PROCEEDINGS ARISING IN CONNECTION WITH THIS PATENT
SECURITY AGREEMENT SHALL BE TRIED AND LITIGATED ONLY IN THE STATE AND, TO THE EXTENT PERMITTED BY APPLICABLE LAW, FEDERAL COURTS LOCATED IN THE COUNTY OF NEW YORK, STATE OF NEW YORK; PROVIDED, HOWEVER, THAT ANY SUIT SEEKING ENFORCEMENT AGAINST ANY
COLLATERAL OR OTHER PROPERTY MAY BE BROUGHT, AT AGENT’S OPTION, IN THE COURTS OF ANY JURISDICTION WHERE AGENT ELECTS TO BRING SUCH ACTION OR WHERE SUCH COLLATERAL OR OTHER PROPERTY MAY BE FOUND. AGENT AND EACH GRANTOR WAIVE, TO THE EXTENT
PERMITTED UNDER APPLICABLE LAW, ANY RIGHT EACH MAY HAVE TO ASSERT THE DOCTRINE OF FORUM NON CONVENIENS OR TO OBJECT TO VENUE TO THE EXTENT ANY PROCEEDING IS BROUGHT IN ACCORDANCE WITH THIS SECTION 9. 
 10. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AGENT AND EACH GRANTOR HEREBY WAIVE THEIR RESPECTIVE RIGHTS TO A JURY TRIAL OF ANY
CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF THIS AGREEMENT OR ANY OF THE TRANSACTIONS CONTEMPLATED HEREIN, INCLUDING CONTRACT CLAIMS, TORT CLAIMS, BREACH OF DUTY CLAIMS, AND ALL OTHER COMMON LAW OR STATUTORY CLAIMS. AGENT AND EACH GRANTOR
REPRESENT THAT EACH HAS REVIEWED THIS WAIVER AND EACH KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL. IN THE EVENT OF LITIGATION, A COPY OF THIS PATENT SECURITY AGREEMENT MAY BE FILED AS A WRITTEN
CONSENT TO A TRIAL BY THE COURT. 
 [signature pages follow] 
  

 4 

 IN WITNESS WHEREOF, the parties hereto have caused this Patent Security Agreement to be
executed and delivered as of the day and year first above written. 
  

			
	GRANTORS:
	
	  

		
	By:	 	  

		
	Name:	 	  

		
	Title:	 	  

	
	  

		
	By:	 	  

		
	Name:	 	  

		
	Title:	 	  

 SIGNATURE PAGE TO PATENT SECURITY AGREEMENT 
  

			
	ACCEPTED AND ACKNOWLEDGED BY:
	
	 WELLS FARGO FOOTHILL, LLC,
 a Delaware limited liability company

		
	By:	 	  

		
	Name:	 	  

		
	Title:	 	  

 SIGNATURE PAGE TO PATENT SECURITY AGREEMENT 
  

 SCHEDULE I 
 to 
 PATENT SECURITY AGREEMENT 
  

													
	Patents	  	Grantor	  	Country	  	Patent	  	Application /
Patent No.	  	Filing Date	  	 Patent
 Licenses

 EXHIBIT C 
 PLEDGED INTERESTS ADDENDUM 
 This Pledged Interests Addendum,
dated as of                          , 20     (this “Pledged Interests
Addendum”), is delivered pursuant to Section 6 of the Security Agreement referred to below. The undersigned hereby agrees that this Pledged Interests Addendum may be attached to that certain Security Agreement, dated as of
October 1, 2009, (as amended, restated, supplemented or otherwise modified from time to time, the “Security Agreement”), made by the undersigned, together with the other Grantors named therein, to WELLS FARGO FOOTHILL, LLC, a
Delaware limited liability company, as Agent. Initially capitalized terms used but not defined herein shall have the meaning ascribed to such terms in the Security Agreement or, if not defined therein, in the Credit Agreement. The undersigned hereby
agrees that the additional interests listed on Schedule I shall be and become part of the Pledged Interests pledged by the undersigned to Agent in the Security Agreement and any pledged company set forth on Schedule I shall
be and become a “Pledged Company” under the Security Agreement, each with the same force and effect as if originally named therein. 
 This Pledged Interests Addendum is a Loan Document. Delivery of an executed counterpart of this Pledged Interests Addendum by telefacsimile or other electronic method of transmission shall be equally as effective as delivery of an original
executed counterpart of this Pledged Interests Addendum. If the undersigned delivers an executed counterpart of this Pledged Interests Addendum by telefacsimile or other electronic method of transmission, the undersigned shall also deliver an
original executed counterpart of this Pledged Interests Addendum but the failure to deliver an original executed counterpart shall not affect the validity, enforceability, and binding effect of this Pledged Interests Addendum. 
 The undersigned represents and warrants that the representations and warranties made by it in Section 5 of the Security Agreement are true and correct
as to the Pledged Interests listed herein in all material respects (except that such materiality qualifier shall not be applicable to any representations and warranties that are already qualified or modified by materiality in the text thereof) on
and as of the date hereof (except to the extent that such representations and warranties relate solely to an earlier date, in which case such representations and warranties shall be true, correct and complete in all material respects as of such
earlier date) 
 THE VALIDITY OF THIS PLEDGED INTERESTS ADDENDUM, THE CONSTRUCTION, INTERPRETATION, AND ENFORCEMENT HEREOF, AND THE RIGHTS OF
THE PARTIES HERETO WITH RESPECT TO ALL MATTERS ARISING HEREUNDER OR RELATED HERETO SHALL BE DETERMINED UNDER, GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK. 
 THE PARTIES AGREE THAT ALL ACTIONS OR PROCEEDINGS ARISING IN CONNECTION WITH THIS PLEDGED INTERESTS ADDENDUM SHALL BE TRIED AND LITIGATED ONLY IN THE STATE,
AND, TO THE EXTENT PERMITTED BY APPLICABLE LAW, FEDERAL COURTS LOCATED IN THE COUNTY OF NEW YORK, STATE OF NEW YORK; PROVIDED, HOWEVER, THAT ANY SUIT SEEKING ENFORCEMENT AGAINST ANY COLLATERAL OR OTHER PROPERTY MAY BE BROUGHT, AT AGENT’S
OPTION, IN THE COURTS OF ANY JURISDICTION WHERE AGENT ELECTS TO BRING SUCH ACTION OR WHERE SUCH COLLATERAL OR OTHER PROPERTY MAY BE FOUND. AGENT AND EACH GRANTOR WAIVE, TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, ANY RIGHT EACH MAY HAVE TO ASSERT
THE DOCTRINE OF FORUM NON CONVENIENS OR TO OBJECT TO VENUE TO THE EXTENT ANY PROCEEDING IS BROUGHT IN ACCORDANCE WITH THIS PARAGRAPH. 
 TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AGENT AND EACH GRANTOR HEREBY WAIVE THEIR RESPECTIVE RIGHTS TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF THIS PLEDGED INTERESTS ADDENDUM OR ANY OF THE TRANSACTIONS
CONTEMPLATED HEREIN, INCLUDING CONTRACT CLAIMS, TORT CLAIMS, BREACH OF DUTY CLAIMS, AND ALL OTHER COMMON LAW OR STATUTORY CLAIMS. AGENT AND EACH GRANTOR REPRESENT THAT EACH HAS REVIEWED THIS

 
WAIVER AND EACH KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL. IN THE EVENT OF LITIGATION, A COPY OF THIS PLEDGED INTERESTS ADDENDUM MAY BE
FILED AS A WRITTEN CONSENT TO A TRIAL BY THE COURT. 
 [signature page follows] 

 IN WITNESS WHEREOF, the undersigned has caused this Pledged Interests Addendum to be
executed and delivered as of the day and year first above written. 
  

			
	[                                    
]
		
	By:	 	  

	Name:	 	  

	Title:	 	  

 SIGNATURE PAGE TO PATENT SECURITY AGREEMENT 

 SCHEDULE I 
 TO 
 PLEDGED INTERESTS ADDENDUM 
  

															
	 Pledged
 Interests
	  	Name of
Grantor	  	Name of
Pledged
Company	  	Number of
Shares/Units	  	Class of
Interests	  	 Percentage
 of Class
 Owned
	  	 Percentage
 of Class
Pledged
	  	 Certificate
 Nos.

	 	 	 	 	 	 	 	 
	 	  	 	  	 	  	 	  	 	  	 	  	 	  	 
	 	 	 	 	 	 	 	 
	 	  	 	  	 	  	 	  	 	  	 	  	 	  	 
	 	 	 	 	 	 	 	 
	 	  	 	  	 	  	 	  	 	  	 	  	 	  	 

 EXHIBIT D 
 TRADEMARK SECURITY AGREEMENT 
 This TRADEMARK
SECURITY AGREEMENT (this “Trademark Security Agreement”) is made this      day of
                    , 20    , among the Grantors listed on the signature pages hereof (collectively, jointly and
severally, “Grantors” and each individually “Grantor”), and WELLS FARGO FOOTHILL, LLC, a Delaware limited liability company (“WFF”) in its capacity as agent for the Lender Group and the Bank
Product Providers (in such capacity, together with its successors and assigns in such capacity, “Agent”). 
 W I
T N E S S E T H: 
 WHEREAS, pursuant to that certain Credit Agreement dated as of October 1, 2009 (as amended, restated,
supplemented, or otherwise modified from time to time, the “Credit Agreement”) by and among Stream Global Services, Inc., a Delaware corporation (“Parent”), and each of Parent’s Subsidiaries identified on the
signature pages thereof (such Subsidiaries, together with Parent and any other Person that becomes a Borrower pursuant to Section 3.8 or 3.9 thereof, are referred to hereinafter as a “Borrower” and individually
and collectively, jointly and severally, as the “Borrowers”), the lenders party thereto as “Lenders” (such Lenders, together with their respective successors and assigns in such capacity, each, individually, a
“Lender” and, collectively, the “Lenders”), WFF, as Agent, and WFF and Goldman Sachs Lending Partners LLC, as co-arrangers, the Lender Group has agreed to make certain financial accommodations available to Borrowers
from time to time pursuant to the terms and conditions thereof; and 
 WHEREAS, the members of the Lender Group are willing to
make the financial accommodations to Borrowers as provided for in the Credit Agreement, but only upon the condition, among others, that Grantors shall have executed and delivered to Agent, for the benefit of Lender Group and the Bank Product
Providers, that certain Security Agreement, dated as of October 1, 2009 (including all annexes, exhibits or schedules thereto, as from time to time amended, restated, supplemented or otherwise modified, the “Security
Agreement”); and 
 WHEREAS, pursuant to the Security Agreement, Grantors are required to execute and deliver to Agent,
for the benefit of Lender Group and the Bank Product Providers, this Trademark Security Agreement; 
 NOW, THEREFORE, in
consideration of the premises and mutual covenants herein contained and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, each Grantor hereby agrees as follows: 
 1. DEFINED TERMS. All initially capitalized terms used but not otherwise defined herein have the meanings given to them in the
Security Agreement or, if not defined therein, in the Credit Agreement. 
 2. GRANT OF SECURITY INTEREST IN TRADEMARK
COLLATERAL. Each Grantor hereby unconditionally grants, assigns, and pledges to Agent, for the benefit of each member of the Lender Group and each of the Bank Product Providers, to secure the Secured Obligations, a continuing security interest
(referred to in this Trademark Security Agreement as the “Security Interest”) in all of such Grantor’s right, title and interest in and to the following, whether now owned or hereafter acquired or arising (collectively, the
“Trademark Collateral”): 
 (a) all of its Trademarks and Trademark Intellectual Property Licenses to which it
is a party including those referred to on Schedule I; 
 (b) all goodwill of the business connected with the use of, and
symbolized by, each Trademark and each Trademark Intellectual Property License; and 

 (c) all products and proceeds (as that term is defined in the Code) of the foregoing,
including any claim by such Grantor against third parties for past, present or future (i) infringement or dilution of any Trademark or any Trademarks exclusively licensed under any Intellectual Property License, including right to receive any
damages, (ii) injury to the goodwill associated with any Trademark, or (iii) right to receive license fees, royalties, and other compensation under any Trademark Intellectual Property License. 
 3. SECURITY FOR SECURED OBLIGATIONS. This Trademark Security Agreement and the Security Interest created hereby secures the payment
and performance of the Secured Obligations, whether now existing or arising hereafter. Without limiting the generality of the foregoing, this Trademark Security Agreement secures the payment of all amounts which constitute part of the Secured
Obligations and would be owed by Grantors, or any of them, to Agent, the Lender Group, the Bank Product Providers or any of them, whether or not they are unenforceable or not allowable due to the existence of an Insolvency Proceeding involving any
Grantor. 
 4. SECURITY AGREEMENT. The Security Interest granted pursuant to this Trademark Security Agreement is granted
in conjunction with the security interests granted to Agent, for the benefit of the Lender Group and the Bank Product Providers, pursuant to the Security Agreement. Each Grantor hereby acknowledges and affirms that the rights and remedies of Agent
with respect to the Security Interest in the Trademark Collateral made and granted hereby are more fully set forth in the Security Agreement, the terms and provisions of which are incorporated by reference herein as if fully set forth herein. To the
extent there is any conflict or inconsistency between this Trademark Security Agreement and the Security Agreement, the Security Agreement shall control. 
 5. AUTHORIZATION TO SUPPLEMENT. If any Grantor shall obtain rights to any new trademarks, the provisions of this Trademark Security Agreement shall automatically apply thereto. Grantors shall
notify Agent in writing with respect to any such new trademarks or renewal or extension of any trademark registration in the next applicable Compliance Certificate delivered pursuant to Section 5.1 of the Credit Agreement. Without
limiting Grantors’ obligations under this Section, if Grantors fail to update Schedule I on or before the date required under the Security Agreement, Grantors hereby authorize Agent unilaterally to modify this Trademark Security
Agreement by amending Schedule I to include any such new trademark rights of each Grantor. Notwithstanding the foregoing, no failure to so modify this Trademark Security Agreement or amend Schedule I shall in any way affect, invalidate
or detract from Agent’s continuing security interest in all Collateral, whether or not listed on Schedule I. 
 6.
COUNTERPARTS. This Trademark Security Agreement may be executed in any number of counterparts and by different parties on separate counterparts, each of which, when executed and delivered, shall be deemed to be an original, and all of which,
when taken together, shall constitute but one and the same Trademark Security Agreement. Delivery of an executed counterpart of this Trademark Security Agreement by telefacsimile or other electronic method of transmission shall be equally as
effective as delivery of an original executed counterpart of this Trademark Security Agreement. Any party delivering an executed counterpart of this Trademark Security Agreement by telefacsimile or other electronic method of transmission also shall
deliver an original executed counterpart of this Trademark Security Agreement but the failure to deliver an original executed counterpart shall not affect the validity, enforceability, and binding effect of this Trademark Security Agreement.

 7. CONSTRUCTION. This Trademark Security Agreement is a Loan Document. Unless the context of this Trademark Security
Agreement clearly requires otherwise, references to the plural include the singular, references to the singular include the plural, the terms “includes” and “including” are not limiting, and the term “or” has, except
where otherwise indicated, the inclusive meaning represented by the phrase “and/or”. The words “hereof”, “herein”, “hereby”, “hereunder”, and similar terms in this Trademark Security Agreement refer
to this Trademark Security Agreement as a whole and not to any particular provision of this Trademark Security Agreement. Section, subsection, clause, schedule, and exhibit references herein are to this Agreement unless otherwise specified. Any
reference in this Trademark Security Agreement to any

  

 2 

 
agreement, instrument, or document shall include all alterations, amendments, changes, extensions, modifications, renewals, replacements, substitutions, joinders, and supplements, thereto and
thereof, as applicable (subject to any restrictions on such alterations, amendments, changes, extensions, modifications, renewals, replacements, substitutions, joinders, and supplements set forth herein). The words “asset” and
“property” shall be construed to have the same meaning and effect and to refer to any and all tangible and intangible assets and properties, including cash, securities, accounts, and contract rights. Any reference herein to any Person
shall be construed to include such Person’s successors and permitted assigns. Any requirement of a writing contained herein or in any other Loan Document shall be satisfied by the transmission of a Record. 
 8. THE VALIDITY OF THIS TRADEMARK SECURITY AGREEMENT, THE CONSTRUCTION, INTERPRETATION, AND ENFORCEMENT HEREOF, AND THE RIGHTS OF THE
PARTIES HERETO WITH RESPECT TO ALL MATTERS ARISING HEREUNDER OR RELATED HERETO SHALL BE DETERMINED UNDER, GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK. 
 9. THE PARTIES AGREE THAT ALL ACTIONS OR PROCEEDINGS ARISING IN CONNECTION WITH THIS TRADEMARK SECURITY AGREEMENT SHALL BE TRIED AND
LITIGATED ONLY IN THE STATE AND, TO THE EXTENT PERMITTED BY APPLICABLE LAW, FEDERAL COURTS LOCATED IN THE COUNTY OF NEW YORK, STATE OF NEW YORK; PROVIDED, HOWEVER, THAT ANY SUIT SEEKING ENFORCEMENT AGAINST ANY COLLATERAL OR OTHER PROPERTY MAY BE
BROUGHT, AT AGENT’S OPTION, IN THE COURTS OF ANY JURISDICTION WHERE AGENT ELECTS TO BRING SUCH ACTION OR WHERE SUCH COLLATERAL OR OTHER PROPERTY MAY BE FOUND. AGENT AND EACH GRANTOR WAIVE, TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, ANY RIGHT
EACH MAY HAVE TO ASSERT THE DOCTRINE OF FORUM NON CONVENIENS OR TO OBJECT TO VENUE TO THE EXTENT ANY PROCEEDING IS BROUGHT IN ACCORDANCE WITH THIS SECTION 9. 
 10. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AGENT AND EACH GRANTOR HEREBY WAIVE THEIR RESPECTIVE RIGHTS TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF THIS
AGREEMENT OR ANY OF THE TRANSACTIONS CONTEMPLATED HEREIN, INCLUDING CONTRACT CLAIMS, TORT CLAIMS, BREACH OF DUTY CLAIMS, AND ALL OTHER COMMON LAW OR STATUTORY CLAIMS. AGENT AND EACH GRANTOR REPRESENT THAT EACH HAS REVIEWED THIS WAIVER AND EACH
KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL. IN THE EVENT OF LITIGATION, A COPY OF THIS TRADEMARK SECURITY AGREEMENT MAY BE FILED AS A WRITTEN CONSENT TO A TRIAL BY THE COURT. 
 [signature pages follow] 
  

 3 

 IN WITNESS WHEREOF, the parties hereto have caused this Trademark Security Agreement to be
executed and delivered as of the day and year first above written. 
  

			
	GRANTORS:
	
	  

		
	By:	 	  

		
	Name:	 	  

		
	Title:	 	  

	
	  

		
	By:	 	  

		
	Name:	 	  

		
	Title:	 	  

 SIGNATURE PAGE TO TRADEMARK SECURITY AGREEMENT 
  

			
	ACCEPTED AND ACKNOWLEDGED BY:
	
	 WELLS FARGO FOOTHILL, LLC,
 a Delaware limited liability company

		
	By:	 	  

		
	Name:	 	  

		
	Title:	 	  

 SIGNATURE PAGE TO TRADEMARK SECURITY AGREEMENT 

 SCHEDULE I 
 to 
 TRADEMARK SECURITY AGREEMENT 
 Trademark Registrations/Applications 
  

									
	Grantor	  	Country	  	Mark	  	 Application/
 Registration No.
	  	App/Reg Date
	 	 	 	 	 
	 	  	 	  	 	  	 	  	 
	 	 	 	 	 
	 	  	 	  	 	  	 	  	 
	 	 	 	 	 
	 	  	 	  	 	  	 	  	 
	 	 	 	 	 
	 	  	 	  	 	  	 	  	 
	 	 	 	 	 
	 	  	 	  	 	  	 	  	 
	 	 	 	 	 
	 	  	 	  	 	  	 	  	 
	 	 	 	 	 
	 	  	 	  	 	  	 	  	 
	 	 	 	 	 
	 	  	 	  	 	  	 	  	 

 Trade Names 
 Trademarks Not Currently In Use 
 Trademark Licenses

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