Document:

exv10w1

 

Exhibit 10.1

ORACLE LICENSE AND SERVICES AGREEMENT

A. Agreement Definitions

“You” and “your” refers to the individual or entity that has executed this agreement (“agreement”)
and ordered programs and/or services from Oracle USA, Inc. (“Oracle”) or an authorized distributor.
The term “ancillary programs” refers to third party materials as specified in the program
documentation which may only be used for the purposes of installing or operating the programs with
which the ancillary programs are delivered. The term “program documentation” refers to the program
user manual and program installation manuals. The term “programs” refers to the software products
owned or distributed by Oracle which you have ordered, program documentation, and any program
updates acquired through technical support. The term “services” refers to technical support,
education, hosted/outsourcing services, consulting or other services which you have ordered. The
term “third party programs” refers to programs designated in an ordering document as a third party
program.

B. Applicability of Agreement

This agreement is valid for the order which this agreement accompanies.

C. Rights Granted

Upon
Oracle’s acceptance of your order, you have the non-exclusive, royalty free, perpetual (unless
otherwise specified in the ordering document), limited right to use the programs and receive any
services you ordered solely for your internal business operations and subject to the terms of this
agreement, including the definitions and rules set forth in the order and the program
documentation. For programs that are specifically designed to allow your customers and suppliers
to interact with you in the furtherance of your internal business operations, such use is allowed
under this agreement. You may allow your agents and contractors (including, without limitation,
outsourcers) to use the programs for this purpose and you are responsible for their compliance
with this agreement in such use. If accepted, Oracle will notify you and this notice will include
a copy of your agreement. Program documentation is delivered with the programs, or you may access
the documentation online at http://oracle.com/contracts. Services are provided based on Oracle’s
policies for the applicable services ordered, which are subject to change, and the specific
policies applicable to you, and how to access them, will be specified on your order (except
technical support services, which are as specified in section H of this agreement). Upon payment
for services, you will have a perpetual, non-exclusive, non-assignable, royalty free license to
use for your internal business operations anything developed by Oracle and delivered to you under
this agreement; however, certain deliverables may be subject to additional license terms provided
in the ordering document.

The services provided under this agreement may be related to your license to use programs which
you acquire under a separate order. The agreement referenced in that order shall govern your use
of such programs. Any services acquired from Oracle are bid separately from such program licenses,
and you may acquire either services or such program licenses without acquiring the other.

D. Ownership and Restrictions

Oracle or its licensors retain all ownership and intellectual property rights to the programs.
Oracle retains all ownership and intellectual property rights to anything developed by Oracle and
delivered to you under this agreement resulting from the services. You may make a sufficient
number of copies of each program (other than for Siebel programs), for your licensed use and one
copy of each program media. With respect to Siebel programs, you may only make a sufficient number
of copies of each such program to support the maximum number of users of such program(s).

Third party technology that may be appropriate or necessary for use with some Oracle programs is
specified in the program documentation. Such third party technology is licensed to you under the
terms of the third party technology license agreement specified in the program documentation and
not under the terms of this agreement.

You may not:

	•	 	remove or modify any program markings or any notice of Oracle’s or its licensors’ proprietary rights;
	 
	•	 	make the programs or materials resulting from the services available in any manner to any third party for use in the
third party’s business operations (unless such access is expressly permitted for the specific program license or
materials from the services you have acquired);
	 
	•	 	cause or permit reverse engineering (unless required by law for interoperability), disassembly or decompilation of the
programs;
	 
	•	 	disclose results of any program benchmark tests without Oracle’s prior written consent;

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	•	 	use third party programs except in connection with PeopleSoft and/or JD Edwards programs.

E. Warranties, Disclaimers and Exclusive Remedies

Oracle warrants that a program licensed to you will operate in all material respects as described
in the applicable program documentation for one year after delivery (i.e., via physical shipment or
electronic download). You must notify Oracle of any program warranty deficiency within one year
after delivery. Oracle also warrants that services will be provided in a professional manner
consistent with industry standards. You must notify Oracle of any services warranty deficiencies
within 90 days from performance of the defective services.

ORACLE DOES NOT GUARANTEE THAT THE PROGRAMS WILL PERFORM ERROR-FREE OR UNINTERRUPTED OR THAT
ORACLE WILL CORRECT ALL PROGRAM ERRORS.

FOR ANY BREACH OF THE ABOVE WARRANTIES, YOUR EXCLUSIVE REMEDY, AND ORACLE’S ENTIRE LIABILITY,
SHALL BE: (A) THE CORRECTION OF PROGRAM ERRORS THAT CAUSE BREACH OF THE WARRANTY, OR IF ORACLE
CANNOT SUBSTANTIALLY CORRECT SUCH BREACH IN A COMMERCIALLY REASONABLE MANNER, YOU MAY END YOUR
PROGRAM LICENSE AND RECOVER THE FEES PAID) TO ORACLE FOR THE PROGRAM LICENSE AND ANY UNUSED,
PREPAID TECHNICAL SUPPORT FEES YOU HAVE PAID FOR THE PROGRAM LICENSE; OR (B) THE REPERFORMANCE OF
THE DEFICIENT SERVICES, OR IF ORACLE CANNOT SUBSTANTIALLY CORRECT A BREACH IN A COMMERCIALLY
REASONABLE MANNER, YOU MAY END THE RELEVANT SERVICES AND RECOVER THE FEES PAID TO ORACLE FOR THE
DEFICIENT SERVICES.

TO THE EXTENT PERMITTED BY LAW, THESE WARRANTIES ARE EXCLUSIVE AND THERE ARE NO OTHER EXPRESS OR
IMPLIED WARRANTIES OR CONDITIONS, INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.

F. Trial Programs

You may order trial programs, or Oracle may include additional programs with your order which you
may use for trial, non-production purposes only. You may not use the trial programs to provide or
attend third party training on the content and/or functionality of the programs. You have 30 days
from the delivery date to evaluate these programs. If you decide to use any of these programs
after the 30 day trial period, you must obtain a license for such programs from Oracle or an
authorized distributor. If you decide not to obtain a license for any program after the 30 day
trial period, you will cease using and will delete any such programs from your computer systems.
Programs licensed for trial purposes are provided “as is” and Oracle does not provide technical
support or offer any warranties for these programs.

G. Indemnification

If a third party makes a claim against either you or Oracle (“Recipient” which may refer to you or
Oracle depending upon which party received the Material), that any information, design,
specification, instruction, software, data, or material (“Material”) furnished by either you or
Oracle “Provider” which may refer to you or Oracle depending on which party provided the
Material), and used by the Recipient infringes its intellectual property rights, the Provider, at
its sole cost and expense, will defend the Recipient against the claim and indemnify the Recipient
from the damages, liabilities, costs and expenses awarded by the court to the third party claiming
infringement or the settlement agreed to by the Provider, if the Recipient does the following:

	•	 	notifies the Provider promptly in writing, not later than 30 days after the Recipient
receives notice of the claim (or sooner if required by applicable law);
	 
	•	 	gives the Provider sole control of the defense and any settlement negotiations; and
	 
	•	 	gives the Provider the information, authority, and assistance the Provider needs to defend against or settle the claim.

If the Provider believes or it is determined that any of the Material may have violated a third
party’s intellectual property rights, the Provider may choose to either modify the Material to be
non-infringing (while substantially preserving its utility or functionality) or obtain a license
to allow for continued use, or if these alternatives are not commercially reasonable, the Provider
may end the license for, and require return of, the applicable Material and refund any fees the
Recipient may have paid for it and any unused, prepaid technical support fees you have paid for
the license. If you are the Provider and such return materially affects Oracle’s ability to meet
its obligations under the relevant order, then Oracle may, at its option and upon 30 days prior
written notice, terminate the order. The Provider will not indemnify the Recipient if the
Recipient alters the Material or uses it outside the scope of use identified in the Provider’s
user documentation or if the Recipient uses a version of the Materials which has been superseded,
if the infringement claim could have been avoided by using an unaltered current version of the
Material which was provided to the Recipient. The Provider will not indemnify

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the Recipient to the extent that an infringement claim is based upon any information, design,
specification, instruction, software, data, or material not furnished by the Provider. Oracle will
not indemnify you to the extent that an infringement claim is based upon the combination of any
Material with any products or services not provided by Oracle. Oracle will not indemnify you for
infringement caused by your actions against any third party if the Oracle program(s) as delivered
to you and used in accordance with the terms of this agreement would not otherwise infringe any
third party intellectual property rights. This section provides the parties’ exclusive remedy for
any infringement claims or damages.

H. Technical Support

For purposes of the ordering document, technical support consists of annual technical support
services you may have ordered for the supportable programs. The term “supportable programs” refers
to those programs for which Oracle offers annual technical support services, including third party
programs specifically designated on the order as supportable programs. If ordered, annual
technical support (including first year and all subsequent years) is provided under Oracle’s
technical support policies in effect at the time the services are provided. The technical support
policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however,
Oracle will not materially reduce the level of services provided for supported programs during the
period for which fees for technical support have been paid. You should review the policies prior
to entering into the ordering document for the applicable services. You may access the current
version of the technical support policies at http://oracle.com/contracts.

Technical support is effective upon the effective date of the ordering document unless otherwise
stated in your order. If your order was placed through the Oracle Store, the effective date is
the date your order was accepted by Oracle.

Software Update License & Support (or any successor technical support offering to Software Update
License & Support, “SULS”) acquired with your order may be renewed annually and, if you renew SULS
for the same number of licenses for the same programs, for the first and second renewal years the
fee for SULS, will not increase by more than 4% over the prior year’s fees. There is no cap on fee
increases for SULS for third party programs; unless otherwise provided in your order, the SULS fee
for third party programs that are identified as supportable programs licensed pursuant to an
ordering document will equal the fee in effect at the time SULS is renewed. If your order is
fulfilled by a member of Oracle’s partner program, the fee for SULS for the first renewal year
will be the price quoted to you by your partner; the fee for SULS for the second renewal year will
not increase by more than 4% over the prior year’s fees. There is no cap on fee increases for SULS
for third party programs; unless otherwise provided in your order, the SULS fee for third party
programs that are identified as supportable programs licensed pursuant to an ordering document
will equal the fee in effect at the time SULS is renewed.

If you decide to purchase technical support for any license within a license set, you are required
to purchase technical support at the same level for all licenses within that license set. You may
desupport a subset of licenses in a license set only if you agree to terminate that subset of
licenses. The technical support fees for the remaining licenses will be priced in accordance with
the technical support policies in effect at the time of termination. Oracle’s license set
definition is available in the current technical support policies. If you decide not to purchase
technical support, you may not update any unsupported program licenses with new versions of the
program.

I. End of Agreement

If either of us breaches a material term of this agreement and fails to correct the breach within
30 days of written specification of the breach, then the breaching party is in default and the
non-breaching party may terminate this agreement. If Oracle ends this agreement as specified in
the preceding sentence, you must pay within 30 days all amounts which have accrued prior to such
end, as well as all sums remaining unpaid for programs ordered and/or services received under this
agreement plus related taxes and expenses. If Oracle ends the license for a program under the
Indemnification section, you must pay within 30 days all amounts for such license which have
accrued prior to such end, as well as all sums remaining unpaid for services related thereto
received under this agreement plus related taxes and expenses. Except for nonpayment of fees, the
non-breaching party may agree in its sole discretion to extend the 30 day period for so long as
the breaching party continues reasonable efforts to cure the breach. You agree that if you are in
default under this agreement, you may not use those programs and/or services ordered You further
agree that if you have used an Oracle Financing Division contract to pay for the fees due under an
order and you are in default under that contract, you may not use the programs and/or services
that are subject to such contract. Provisions that survive termination or expiration are those
relating to limitation of liability, infringement indemnity, payment, and others which by their
narture are intended to survive.

J. Fees and Taxes

All fees payable to Oracle are due within 30 days from the invoice date. You agree to pay any
sales, value-added or other similar taxes imposed by applicable law that Oracle must pay based on
the programs and/or services you ordered, except for taxes based

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on Oracle’s income. Also, you will reimburse Oracle for reasonable expenses related to providing
the services. Fees for services listed in an ordering document are exclusive of taxes and expenses.
You agree that you have not relied on the future availability of any programs or updates in
entering into the payment obligations in your ordering document; however, (a) if you order SULS for
programs, the preceding sentence does not relieve Oracle of its obligation to provide updates under
your ordering document, if-and-when available, in accordance with Oracle’s then current technical
support policies, and (b) the preceding sentence does not change the rights granted to you for any
program licensed under your ordering document, per the terms of your ordering document and this
agreement.

K. Nondisclosure

By virtue of this agreement, the parties may have access to information that is confidential to
one another (“confidential information”). We each agree to disclose only information that is
required for the performance of obligations under this agreement. Confidential information shall
be limited to the terms and pricing under this agreement and all information clearly identified as
confidential at the time of disclosure.

A party’s confidential information shall not include information that: (a) is or becomes a part of
the public domain through no act or omission of the other party; (b) was in the other party’s
lawful possession prior to the disclosure and had not been obtained by the other party either
directly or indirectly from the disclosing party; (c) is lawfully disclosed to the other party by
a third party without restriction on the disclosure; or (d) is independently developed by the
other party.

We each agree to hold each other’s confidential information in confidence for a period of three
years from the date of disclosure. Also, we each agree to disclose confidential information only
to those employees or agents who are required to protect it against unauthorized disclosure.
Nothing shall prevent either party from disclosing the terms or pricing under this agreement or
orders submitted under this agreement in any legal proceeding arising from or in connection with
this agreement or disclosing the confidential information to a federal or state governmental
entity as required by law.

L. Entire Agreement

You agree that this agreement and the information which is incorporated into this agreement by
written reference (including reference to information contained in a URL or referenced policy),
together with the applicable ordering document, are the complete agreement for the programs and/or
services ordered by you, and that this agreement supersedes all prior or contemporaneous
agreements or representations, written or oral, regarding such programs and/or services. If any
term of this agreement is found to be invalid or unenforceable, the remaining provisions will
remain effective and such term shall be replaced with a term consistent with the purpose and
intent of this agreement. It is expressly agreed that the terms of this agreement and any Oracle
ordering document shall supersede the terms in any purchase order or other non-Oracle ordering
document and no terms included in any such purchase order or other non-Oracle ordering document
shall apply to the programs and/or services ordered. This agreement and ordering documents may not
be modified and the rights and restrictions may not be altered or waived except in a writing
signed or accepted online through the Oracle Store by authorized representatives of you and of
Oracle. Any notice required under this agreement shall be provided to the other party in writing.

M. Limitation of Liability

NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL
DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR DATA USE. ORACLE’S MAXIMUM LIABILITY FOR ANY
DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR YOUR ORDER, WHETHER IN CONTRACT OR TORT, OR
OTHERWISE, SHALL BE LIMITED TO THE AMOUNT OF THE FEES YOU PAID ORACLE UNDER THIS AGREEMENT, AND IF
SUCH DAMAGES RESULT FROM YOUR USE OF PROGRAMS OR SERVICES, SUCH LIABILITY SHALL BE LIMITED TO THE
FEES YOU PAID ORACLE FOR THE DEFICIENT PROGRAM OR SERVICES GIVING RISE TO THE LIABILITY.

N. Export

Export laws and regulations of the United States and any other relevant local export laws and
regulations apply to the programs. You agree that such export control laws govern your use of the
programs (including technical data) and any services deliverables provided under this agreement,
and you agree to comply with all such export laws and regulations (including “deemed export” and
“deemed re-export” regulations). You agree that no data, information, program and/or materials
resulting from services (or direct product thereof) will be exported, directly or indirectly, in
violation of these laws, or will be used for any purpose prohibited by these laws including,
without limitation, nuclear, chemical, or biological weapons proliferation, or development of
missile technology.

O. Other

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	1.	 	This agreement is governed by the substantive and procedural laws of California and you
and Oracle agree to submit to the exclusive jurisdiction of, and venue in, the courts in San
Francisco, San Mateo, or Santa Clara counties in California in any dispute arising out of or
relating to this agreement.
	 
	2.	 	If you have a dispute with Oracle or if you wish to provide a notice under the
Indemnification section of this agreement, or if you become subject to insolvency or other
similar legal proceedings, you will promptly send written notice to: Oracle USA, Inc. 500
Oracle Parkway, Redwood City, California, United States, 94065, Attention: General Counsel,
Legal Department.
	 
	3.	 	You may not assign this agreement or give or transfer the programs and/or any services or an
interest in them to another individual or entity. If you grant a security interest in the
programs and/or any services deliverables, the secured party has no right to use or transfer
the programs and/or any services deliverables, and if you decide to finance your acquisition
of the programs and/or any services, you will follow Oracle’s policies regarding financing
which are at http://oracle.com/contracts.
	 
	4.	 	Except for actions for nonpayment or breach of Oracle’s proprietary rights, no action,
regardless of form, arising out of or relating to this agreement may be brought by either
party more than two years after the cause of action has accrued.
	 
	5.	 	Upon 45 days written notice, Oracle may audit your use of the programs. You agree to
cooperate with Oracle’s audit and provide reasonable assistance and access to information.
Any such audit shall not unreasonably interfere with your normal business operations. You
agree to pay within 30 days of written notification any fees applicable to your use of the
programs in excess of your license rights. If you do not pay, Oracle can end your technical
support, licenses and/or this agreement. You agree that Oracle shall not be responsible for
any of your costs incurred in cooperating with the audit.
	 
	6.	 	The Uniform Computer Information Transactions Act does not apply to this agreement.

P. Force Majeure

Neither of us shall be responsible for failure or delay of performance if caused by: an act of
war, hostility, or sabotage; act of God; electrical, internet, or telecommunication outage that is
not caused by the obligated party; government restrictions (including the denial or cancellation
of any export or other license); other event outside the reasonable control of the obligated
party. We both will use reasonable efforts to mitigate the effect of a force majeure event. If
such event continues for more than 90 days, either of us may cancel unperformed services upon
written notice. This section does not excuse either party’s obligation to take reasonable steps to
follow its normal disaster recovery procedures or your obligation to pay for programs delivered or
services provided.

Q. License Definitions and Roles

To fully understand your license grant, you need to review the definition for the licensing metric
and term designation as well as the licensing rules which are listed below:

Definitions and License Metrics

Adapter: is defined as each software code interface, installed on each Oracle Internet Application
Server Enterprise Edition, which facilitates communication of information between each version of
a third party software application or system and Oracle programs.

$M Annual Transaction Volume: is defined as one million U.S. dollars ($1,000,000) in all purchase
orders transacted and all auctions conducted through the Oracle Exchange Marketplace by you and
others during the applicable year of the Oracle Exchange Marketplace license, regardless of
whether any such auction results in a purchase order, provided that an auction resulting in a
purchase order shall only be counted against the Annual Transaction Volume once.

Applications National Language Support (NLS) Supplement Media Packs: Please be advised that only a
subset of the products included on an Applications NLS Supplement Media Pack have been translated.
For existing supported customers, MetaLink has information on which products have been translated
for the supported languages (http://metalink.oracle.com). For new or unsupported
customers, please contact your Oracle Account Manager for this information.

Application User: is defined as an individual authorized by you to use the applicable licensed
application programs which are installed on a single server or on multiple servers regardless of
whether the individual is actively using the programs at any given time. If you license the Oracle
Self Service Work Request option in conjunction with Oracle Enterprise Asset Management, you are
required to maintain licenses for the equivalent number of Application Users licensed and you are
granted unlimited access to initiate work requests, view work request status and view scheduled
completion dates for your entire employee population.

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Application Users licensed for Order Management are allowed to manually enter orders directly
into the programs but any orders entered electronically from other sources must be licensed
separately.

Application Read-Only User: is defined as an individual authorized by you to run only queries or
reports against the application program for which you have also acquired non read-only licenses.

Case Report Form (CRF) Page: is defined as the “electronic equivalent” of what would be the total
number of physical paper pages initiated remotely by the program (measured explicitly in the
program as Received Data Collection Instruments) during a 12 month period. You may not exceed the
licensed number of CRP Pages during any 12 month period unless you acquire additional CRF Page
licenses from Oracle.

Collaboration Program User: is defined as an individual authorized by you to use the programs
which are installed on a single server or on multiple servers regardless of whether the individual
is actively using the programs at any given time. For the purposes of counting and licensing the
number of Real Time Collaboration users, a Collaboration Program User within your company is
defined as a user able to initiate, or host, a web conference and also participate in a web
conference; all participants in the web conference external to your company and attending a web
conference are not required to be licensed.

Compensated Individual: is defined as an individual whose compensation or compensation
calculations are generated by the programs. The term Compensated Individual includes, but is not
limited to, your employees, contractors, retirees, and any other Person.

Computer: is defined as the computer on which the programs are installed. A Computer license
allows you to use the licensed program on a single specified computer.

Connector: is defined as each connector connecting the software product with an external product.
A unique connector is required for each distinct product that the software product is required to
interface.

$M Cost of Goods Sold: is defined as one million U.S. dollars ($1,000,000) in the total cost of
inventory that a company has sold during their fiscal year. If Cost of Goods Sold is unknown to
you then Cost of Goods Sold shall be equal to 75% of total company revenue.

Custom Suite User: is defined as an individual authorized by you to use the application programs
included in the applicable Custom Applications Suite which are installed on a single server or on
multiple servers regardless of whether the individual is actively using the programs at any given
time.

Developer User: is defined as an individual authorized by you to use the programs which are
installed on a single server or multiple servers, regardless of whether the individual is actively
using the programs at any given time. Developer Users may create, modify, view and interact with
the programs and documentation.

Electronic Order Line: is defined as the total number of distinct order lines entered
electronically into the Oracle Order Management application from any source (not manually entered
by licensed Order Management Users, Professional Users 2003, or Professional Users 2003 -
External) during a 12 month period. This includes order lines originating as external EDI/XML
transactions and/or sourced from other Oracle and non-Oracle applications. You may not exceed the
licensed number of order lines during any 12 month period.

Employee: is defined as all of your full-time, part-time, temporary employees and all of your
agents, contractors and consultants. The quantity of the licenses required is determined by the
number of Employees and not the actual number of users. In the event that you elect to outsource
any business function(s), all of the full-time, part-time, temporary employees and agents,
contractors and consultants of the company providing the outsourcing services must be counted for
the purposes of determining the number of Employees.

Employee User: is defined as an individual authorized by you to use the programs which are
installed on a single server or multiple servers, regardless of whether or not the individual is
actively using the programs at any given time

Expense Report: is defined as the total number of expense reports processed by Internet Expenses
during a 12 month period. You may not exceed the licensed number of expense reports during any 12
month period.

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Federated Link: is defined as a one-to-one pairing between a source domain and a destination
domain. A source domain is the point of origin for a request. A destination domain contains the
resource that users from source domains want to access. One source domain might have many pairings
with different destination domains and one destination domain might have many pairings with
different source domains. Each and every pairing is a federated link.

Field Technician: is defined as an engineer, technician, representative, or other person who is
dispatched by you, including the dispatchers, to the field using the programs.

$M Freight Under Management: is defined as one million US Dollars ($1,000,000) of the total
transportation value of tendered orders for all shipments for a given calendar year during the term
of the license. FUM shall include the combined total of actual freight purchased by you, plus the
cost of freight for shipments managed by you (e.g., you are not purchasing transportation services
on behalf of your clients but are providing transportation management services for your clients).
Freight that is paid by a third party shall also be included in the FUM total (e.g., inbound
shipments from suppliers to you with freight terms of prepaid).

Full Time Equivalent (FTE) Student: is defined as any full-time student enrolled in your
institution and any part-time student enrolled in your institution counts as 25% of an FTE
Student. The definition of “full-time” and “part-time” is based on your policies for student
classification. If the number of FTE Students is a fraction, that number will be rounded to the
nearest whole number for purposes of license quantity requirements.

Hosted Named User: is defined as an individual authorized by you to access the hosted service,
regardless of whether the individual is actively accessing the hosted service at any given time.

1K Invoice Line: is defined as one thousand invoice line items processed by the program during a
12 month period. You may not exceed the licensed number of Invoice Lines during any 12 month
period unless you acquire additional Invoice Line licenses from Oracle.

IVR Port: is defined as a single caller that can be processed via the Interactive Voice Response
(IVR) system. You must purchase licenses for the number of IVR Ports that represent the maximum
number of concurrent callers that can be processed by the IVR
system.

Learning Credits: may be used to acquire education products and services offered in the Oracle
University online catalogue posted at http://www.oracle.com/education under the terms
specified therein. Learning credits may only be used to acquire products and services at the list
price in effect at the time you order the relevant product or service, and may not be used for any
product or service that is subject to a discount or a promotion when you order the relevant
product or service. The list price will be reduced by applying the discount specified in your
order. Notwithstanding anything to the contrary in the previous three sentences, learning credits
may also be used to pay taxes, materials and/or expenses related to your order; however, the
discount specified above will not be applied to such taxes, materials
and/or expenses. Learning
credits are valid for a period of 12 months from the date your order is accepted by Oracle, and
you must acquire products and must use any acquired services prior to the end of such period. You
may only use learning credits in the country in which you acquired them, may not use them as a
payment method for additional learning credits, and may not use different learning credits
accounts to acquire a single product or service or to pay related taxes, materials and/or
expenses. Learning credits are non-transferable and non-assignable. You may be required to execute
standard Oracle ordering materials when using learning credits to order products or services.

$M in Managed Assets: is defined as one million U.S. dollars ($1,000,000) of the following total:
(1) Book value of investment in capital leases, direct financing leases and other finance leases,
including residuals, whether owned or managed for others, active on the program, plus (2) Book
value of assets on operating leases, whether owned or managed for others, active on the program,
plus (3) Book value of loans, notes, conditional sales contracts and other receivables, owned or
managed for others, active on the program, plus (4) Book value of non earning assets, owned or
managed for others, which were previously leased and active on the program, including assets from
term terminated leases and repossessed assets, plus (5) Original cost of assets underlying leases
and loans, originated and active on the program, then sold within the previous 12 months.

Membership: is defined as an individual authorized by you to access the hosted service, regardless
of whether the individual is accessing the hosted service at any given time.

Module: is defined as each production database running the programs.

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Monitored User: is defined as an individual who is monitored by an Analytics program which is
installed on a single server or multiple servers, regardless of whether the individual is actively
being monitored at any given time. Individual users who are licensed for an Analytics program by
either Named User Plus or Application User may not be licensed by Monitored User. For the purposes
of the Usage Accelerator Analytics program, every user of your licensed CRM Sales application
program must be licensed. For the purposes of the Human Resources Compensation Analytics program,
all of your employees must be licensed.

Named User Plus: is defined as an individual authorized by you to use the programs which are
installed on a single server or multiple servers, regardless of whether the individual is actively
using the programs at any given time. A non human operated device will be counted as a named user
plus in addition to all individuals authorized to use the programs, if such devices can access the
programs. If multiplexing hardware or software (e.g., a TP monitor or a web server product) is
used, this number must be measured at the multiplexing front end. Automated batching of data from
computer to computer is permitted. You are responsible for ensuring that the named user plus per
processor minimums are maintained for the programs contained in the user minimum table in the
licensing rules section; the minimums table provides for the minimum number of named users plus
required and all actual users must be licensed.

For the purposes of the following programs: Configuration Management Pack for Non-Oracle Systems,
System Monitoring Plug-in for Hosts, System Monitoring Plug-in for Non Oracle Databases, System
Monitoring Plug-in for Non Oracle Middleware and Provisioning Pack, only the users of the third
party program that is being managed/monitored are counted for the purpose of determining the number
of licenses required.

For the purposes of the following programs: Application Management Pack for Oracle E-Business
Suite, Application Management Pack for Siebel, and Application Management Pack for PeopleSoft
Enterprise, all users of the middleware and/or database software that support the respective
application program are counted for the purpose of determining the number of licenses required.

Network Device: is defined as the hardware and/or software whose primary purpose is to route and
control communications between computers or computer networks. Examples of network devices include
but are not limited to, routers, firewalls and network load balancers.

Non
Employee User - External: is defined as an individual, who is not your employee, contractor or
outsourcer, authorized by you to use the programs which are installed on a single server or
multiple servers, regardless of whether or not the individual is actively using the programs at
any given time.

Oracle Finance Division Contract: is a contract between you and Oracle (or one of Oracle’s
affiliates) that provides for payments over time of some or all of the sums due under your order.

Oracle University Knowledge Center Service: is defined as a web based learning environment hosted
by Oracle that provides
on demand access to either an individual Oracle University training course (“Online Course”) or to
all of the Oracle University
training courses available on the Knowledge Center website (“Passport”). The Oracle University
Knowledge Center service is
available at http://www.oracle.com/education/oukc/. and is made available to you subject
to the terms of this agreement and
Oracle University’s Online Hosting Access Policies, which are located at
http://www.oracle.com/education/oukc/hosting policies.html and may be updated by Oracle
from time to time without notice to you. Online Courses are made available on a named user basis,
and the Passport is made available on a membership basis. In the event that any Oracle programs
are made available for download as part of the service, then use of such programs is subject to
the terms of this agreement. If you acquire the Oracle University Knowledge Center service, the
term shall be one year from the effective date of your order. NOTWITHSTANDING ANYTHING TO THE
CONTRARY IN THE AGREEMENT, ORACLE DOES NOT WARRANT THAT THE ORACLE UNIVERSITY KNOWLEDGE CENTER
SERVICE WILL BE PROVIDED UNINTERRUPTED OR ERROR-FREE.

Order Line: is defined as the total number of order entry line items processed by the program
during a 12 month period. Multiple order entry line items may be entered as part of an individual
customer order or quote and may also be automatically generated by the Oracle Configurator. You
may not exceed the licensed number of Order Lines during any 12 month period unless you acquire
additional Order Line licenses from Oracle.

Order Management User: is defined as an individual authorized by you to use the applicable
licensed application programs which are installed on a single server or on multiple servers
regardless of whether the individual is actively using the programs at any given time. Order
Management Users are allowed to manually enter orders directly into the programs but any orders
entered
electronically from other sources must be licensed separately.

Page 8 of 14

 

Orders: is defined as the total number of distinct orders for all programs that are a part of
Electronic Orders, entered electronically (not manually entered by licensed professional users)
through EDI, XML or other electronic means including purchase orders transmitted from Oracle
Purchasing, during a 12 month period. You may not exceed the licensed number of orders during any
12 month period.

Partner Organization: is defined as an external third party business entity that provides
value-added services in developing, marketing and selling your products. Depending upon the type
of industry, partner organizations play different roles and are recognized by different names such
as reseller, distributor, agent, dealer or broker.

Person: is defined as your employee or contractor who is actively working on behalf of your
organization or a former employee who has one or more benefit plans managed by the system or
continues to be paid through the system. For Time and Labor, a person is defined as an employee or
contractor whose time or labor (piece work) or absences are managed by the application. For
Project Resource Management, a person is defined as an individual who is scheduled on a project.
For Internet Time, a person is defined as an individual who is charging time to a project via the
application. The total number of licenses needed is to be based on the peak number of part-time
and full-time people whose records are recorded in the system.

Ported Number: is defined as the telephone number that end users retain as they change from one
service provider to another. This telephone number originally resides on a telephone switch and is
moved into the responsibility of another telephone switch.

Processor: shall be defined as all processors where the Oracle programs are installed and/or
running. Programs licensed on processor basis may be accessed by your internal users (including
agents and contractors) and by your third party users. For the purposes of counting the number of
processors which require licensing for a Sun UltraSPARC Tl processor with 4, 6 or 8 cores at 1.0
gigahertz or 8 cores at 1.2 gigahertz for only those servers specified on the Sun Server Table
which can be accessed at http://oracle.com/contracts, “n” cores shall be determined by
multiplying the total number of cores by a core processor licensing factor of .25. For the
purposes of counting the number of processors which require licensing for AMD and Intel multicore
chips, “n” cores shall be determined by multiplying the total number of cores by a core processor
licensing factor of .50. For the purposes of counting the number of processors which require
licensing for all hardware platforms not otherwise specified in this section, a multicore chip
with “n” cores shall be determined by multiplying “n” cores by a core processor licensing factor
of .75. All cores on all multicore chips for each licensed program for each core processor
licensing factor listed above are to be aggregated before multiplying by the appropriate core
processor licensing factor and all fractions of a number are to be rounded up to the next whole
number. When licensing Oracle programs with Standard Edition One or Standard Edition in the
product name, a processor is counted equivalent to an occupied socket.

For example, a Sun UltraSPARC Tl based server installed and/or running the program (other than
Standard Edition One programs or Standard Edition programs) on 6 cores would require 2 processor
licenses (6 multiplied by a core processor licensing factor of .25 equals 1.50 which is then
rounded up to the next whole number which is 2). An Intel or AMD based server installed and/or
running the program (other than Standard Edition One programs or Standard Edition programs) on 7
cores would require 4 processor licenses (7 multiplied by a core processor licensing factor of .50
equals 3.50 which is then rounded up to the next whole number which is 4). Two multicore servers,
for hardware platforms not specified above, installed and/or running the program on 10 cores would
require 8 processor licenses (10 multiplied by a core processor licensing factor of .75 equals
7.50 which is then rounded up to the next whole number which is 8).

For the purposes of the following programs: Configuration Management Pack for Non-Oracle Systems,
System Monitoring Plug-in for Hosts, System Monitoring Plug-in for Non Oracle Databases, System
Monitoring Plug-in for Non Oracle Middleware and Provisioning Pack, only the processors on which
the third party program that is being managed/monitored are running are counted for the purpose of
determining the number of licenses required.

For the
purposes of the following programs: Application Management Pack for Oracle E-Business
Suite, Application Management Pack for Siebel, and Application Management Pack for PeopleSoft
Enterprise, all processors on which the middleware and/or database software that support the
respective application program are running are counted for the purpose of determining the number
of licenses required.

For the Healthcare Transaction Base program, only the processors on which Internet Application
Server Enterprise Edition and this program are installed and/or running are counted for the
purpose of determining the number of licenses required. For the iSupport, iStore and Configurator
programs, only the processors on which Internet Application Server (Standard Edition and/or

Page 9 of 14

 

Enterprise Edition) and the licensed program are running are counted for the purpose of determining
the number of licenses required for the licensed program; under these licenses you may also install
and/or run the licensed program on the processors where a licensed Oracle Database (Standard
Edition and/or Enterprise Edition) is installed and/or running.

For the
purposes of the following program: Data Integrator - Target Database, each processor on
which the data warehouse, data mart or target database is running are counted for the purpose of
determining the number of Target Database licenses required.

For the
purposes of the following program: Data Integrator - Source Database, each processor on
which the source database is running are counted for the purpose of determining the number of
Source Database licenses required.

Program Documentation: is defined as the program user manual and program installation manuals.

$M in Revenue: is defined as one million U.S. dollars ($1,000,000) in all income (interest income
and non interest income) before adjustments for expenses and taxes generated by you during a
fiscal year.

Record: The Customer Hub B2B is a bundle that includes two components, Siebel Universal Customer
Master B2B and Oracle Customer Data Hub. For the purposes of the Customer Hub B2B application,
record is defined as the total number of unique customer database records stored in the Customer
Hub B2B application (i.e., stored in a component of Customer Hub B2B). A customer database record
is a unique business entity or company record, which is stored as an account for the Siebel
Universal Customer Master B2B product or as an organization for the Oracle Customer Data Hub
product.

The Customer Hub B2C is a bundle that includes two components, Siebel Universal Customer Master
B2C and Oracle Customer Data Hub. For the purposes of the Customer Hub B2C application, record is
defined as the total number of unique customer database records stored in the Customer Hub B2C
application (i.e., stored in a component of Customer Hub B2C). A customer database record is a
unique consumer (i.e., physical person) record, which is stored as a contact for the Siebel
Universal Customer Master product or as a person for the Oracle Customer Data Hub product.

The Product Hub is a bundle that includes two components, Siebel Universal Product Master and
Oracle Product Information Management Data Hub. For the purposes of the Product Hub application,
record is defined as the total number of unique product database records stored in the Product Hub
application (i.e., stored in a component of Product Hub). A product database record is a unique
product component or SKU stored in the MTL_SYSTEM_ITEMS table with an active or inactive status and
does not include any instance items (i.e. *-star items) or organization assignments of the same
item.

For the purposes of the Case Hub program a record is defined as the total number of unique case
database records that may be stored in the Case Hub application. A case database record is a
unique request or issue requiring investigation or service stored in S_CASE table with an active
or inactive status.

For all programs licensed as record, please see the application licensing prerequisites as
specified in the Applications Licensing Table which may be accessed at
http://oracle.com/contracts for the grant and restrictions of the underlying Oracle
technology.

RosettaNet Partner Interface Processes® (PIPs®): are defined as business processes between trading
partners. Preconfigured system-to-system XML-based dialogs for the relevant E-Business Suite
Application(s) are provided. Each preconfigured PIP includes a business document with the
vocabulary and a business process with the choreography of the message dialog.

Service Order Line: is defined as the total number of service order entry line items processed by
the program during a 12 month period. Multiple service order entry line items may be entered as
part of an individual customer service order or quote. You may not exceed the licensed number of
Service Order Lines during any 12 month period unless you acquire additional Service Order Line
licenses from Oracle.

Subscriber: is defined as (a) a working telephone number for all wireline devices; (b) a portable
handset or paging device that has been activated by you for wireless communications and paging;
(c) a residential drop or a nonresidential device serviced by a cable provider; or (d) a live
connected utility meter. The total number of Subscribers is equal to the aggregate of all types of
Subscribers. If your business is not defined in the primary definition of Subscriber above,
Subscriber is defined as each U.S. $1,000 (one thousand dollar) increment of your gross annual
revenue as reported to the SEC in your annual report or the equivalent accounting or reporting
document.

Suite:
is defined as all the functional software components described in the product documentation.

Page 10 of 14

 

Tape Drive: is defined as mechanical devices used to sequentially write, read and restore data from
magnetic tape media. Typically used, but not limited to, data protection and archival purposes,
tape drives are deployed either as a standalone unit(s) or housed within a robotic tape library.
Examples of tape drive include but are not limited to, Linear Tape Open (LTO), Digital Linear Tape
(DLT), Advanced Intelligent Type (AIT), Quarter-Inch Cartridge (QIC), Digital Audio Tape (DAT), and
8mm Helical Scan.

Technical Reference Manuals

Technical Reference Manuals (“TRMs”) are Oracle’s confidential information. You shall use the TRMs
solely for your internal data processing operations for purposes of: (a) implementing applications
programs, (b) interfacing other software and hardware systems to the applications programs and (c)
building extensions to applications programs. You shall not disclose, use or permit the disclosure
or use by others of the TRMs for any other purpose. You shall not use the TRMs to create software
that performs the same or similar functions as any of Oracle products. You agree: (a) to exercise
either at least the same degree of care to safeguard the confidentiality of the TRMs as you
exercise to safeguard the confidentiality of your own most important confidential information or a
reasonable degree of care, whichever is greater; (b) to maintain agreements with your employees
and agents that protect the confidentiality and proprietary rights of the confidential information
of third parties such as Oracle and instruct your employees and agents of these requirements for
the TRMs; (c) restrict disclosure of the TRMs to those of your employees and agents who have a
“need to know” consistent with the purposes for which such TRMs were disclosed; (d) maintain the
TRMs at all times on your premises; and (e) not to remove or destroy any proprietary or
confidential legends or markings placed upon the TRMs. Oracle shall retain all title, copyright
and other proprietary rights in the TRMs. TRMs are provided to you “as-is” without any warranty of
any kind. Upon termination, you shall cease using, and shall return or destroy, all copies of the
applicable TRMs.

Terabyte: is defined as a terabyte of computer storage space used by a storage filer equal to one
trillion bytes.

Trainee: is defined as an employee, contractor, student or other person who is being recorded by
the program.

Transaction: is defined as each set of interactions that is initiated by an application user
recorded by Oracle Enterprise Manager to capture availability and performance metrics used in
calculating service levels. For example, the following set of interactions would represent one
transaction: login, search customer, log out.

UPK Developer: is defined as an individual authorized by you to use the programs which are
installed on a single server or multiple servers, regardless of whether the individual is actively
using the programs at any given time. UPK Developers may create, modify, view and interact with
simulations and documentation.

UPK Employee: is defined as an active employee of yours. (Note: The value of these applications is
determined by the size of the active employee population and not the number of actual users.
Therefore, all of your active employees must be included in your order when licensing these
applications). UPK Employees may view and interact with simulations and documentation but may not
create or modify simulations or documentation.

UPK User: is defined as an individual authorized by you to use the programs which are installed on
a single server or multiple servers, regardless of whether the individual is actively using the
programs at any given time. UPK Users may view and interact with simulations and documentation but
may not create or modify simulations or documentation.

Warehouse Builder Connector: is defined as a software product that connects an Oracle database
where the Oracle Warehouse Builder code is deployed, to an external product (e.g., SAP). A unique
connector is required for each distinct external product for which the Oracle database is required
to interface.

Workstation: is defined as the client computer from which the programs are being accessed,
regardless of where the program is installed,

Term Designation

If your program license does not specify a term, the program license is perpetual and shall
continue unless terminated as otherwise provided in the agreement.

1, 2, 3, 4, 5 Year Terms: A program license specifying a 1, 2, 3, 4 or 5 Year Term shall commence
on the effective date of the order and shall continue for the specified period. At the end of the
specified period the program license shall terminate.

Page 11 of 14

 

1 Year Hosting Term: A program license specifying a 1 Year Hosting Term shall commence on the
effective date of the order and shall continue for a period of 1 year. At the end of the 1 year
the program license shall terminate. A program license specifying a 1 Year Hosting Term may only
be used for providing internet hosting services.

1 Year Oracle Hosted Term: A program license specifying a 1 Year Oracle Hosted Term shall commence
on the effective date of the order and shall continue for a period of 1 year. At the end of the 1
year the program license shall terminate. A program license specifying a 1 Year Oracle Hosted Term
must be hosted by Oracle.com via Computer and Administration services.

1 Year Subscription: A program license specifying a 1 Year Subscription shall commence on the
effective date of the order and shall continue for a period of 1 year. At the end of the 1 year
the program license shall terminate.

Licensing Rules

Failover: Your license for the following programs, Oracle Database (Enterprise Edition, Standard
Edition or Standard Edition One), Oracle Database Enterprise Edition Options, Oracle Internet
Application Server (Enterprise Edition, Standard Edition, Standard Edition One or Java Edition)
and Oracle Internet Application Server Options, includes the right to run the licensed program(s)
on an unlicensed spare computer in a failover environment for up to a total of ten separate days
in any given calendar year. Any use beyond the right granted in the previous sentence must be
licensed separately and the same license metric must be used when licensing the program(s).

Testing: For the purpose of testing physical copies of backups, your license for the Oracle
Database (Enterprise Edition, Standard Edition or Standard Edition One) includes the right to run
the database on an unlicensed computer for up to four times, not exceeding 2 days per testing, in
any given calendar year.

You are responsible for ensuring that the following restrictions are not violated:

	•	 	Oracle Database Standard Edition can only be licensed on servers that have a maximum capacity of 4 sockets.
Additionally, it may be licensed on a single cluster of servers supporting up to a maximum number of 4
sockets.
	 
	•	 	Oracle Standard Edition One, Internet Application Server Standard Edition One and Portal Standard Edition One
can only be licensed on servers that have a maximum capacity of 2
sockets.
	 
	•	 	Business Intelligence Standard Edition One can only be licensed on servers that have the ability to run a
maximum of 2 sockets. The data sources for BI Server and BI Publisher are limited to the included Oracle
Standard Edition One, one other database, and any number of flat file sources such as CSV, and XLS.
	 
	•	 	The number of TRACE licenses (Rdb Server Option) must match the number of licenses of the associated database.
	 
	•	 	The number of Diagnostics Pack and /or Configuration Management Pack licenses must match the number of
licenses of the associated Internet Application Server program (Enterprise Edition, Standard Edition,
Standard Edition One or Java Edition).
	 
	•	 	The number of Service Registry licenses must match the number of licenses of the associated Internet
Application Server program (Java Edition, Standard Edition One or Standard Edition).
	 
	•	 	The number of Bpel Process Manager Option, Business Activity Monitoring, XML Publisher, Service Registry and
SOA Suite for Oracle Middleware licenses must match the number of licenses of the associated Internet
Application Server Enterprise Edition program.
	 
	•	 	The number of Interactive Dashboard, Delivers, Answers, Office Plug-in and Reporting and Publishing licenses
must match the number of licenses of the associated Business Intelligence Server Enterprise Edition program.
	 
	•	 	The number of Business Intelligence Server Enterprise license options must match the number of licenses of
the associated Business Intelligence Server Enterprise Edition program. The number of Business Intelligence
applications observer licenses of the associated Usage Accelerator Analytics program must match the number of
licenses of the associated transactional CRM Sales application program.
	 
	•	 	The number of Business Intelligence applications observer licenses of the associated Human Resources
Compensation Analytics program must match the total number of employees and contractors in your organization.
	 
	•	 	Decision Connector for Call Center must be licensed for each call center agent receiving decisions from the
Oracle Real-Time Decision Server program.
	 
	•	 	Decision Connector for Web must be licensed for each web server Processor receiving decisions from the Oracle
Real-Time Decision Server program.
	 
	•	 	The number of Intelligent Offer Generation for Call Center Agent licenses must match the number of licenses
of the Decision Connector for Call Center program.

Page 12 of 14

 

	•	 	Informatica OEM PowerCenter ETL Server may not be used on a standalone basis or as a
standalone ETL tool. The Informatica OEM Power Center ETL Server may be used with any data
source provided the target(s) are: (i) the Oracle Business Intelligence applications programs,
(ii) the underlying platforms on which the Oracle Business Intelligence Suite Enterprise Edition
program or associated components run, or (iii) a staging database for any of the foregoing.
Informatica OEM Power Center ETL Server may also be used where the Oracle Business Intelligence
applications programs are the source and non-Oracle Business Intelligence application programs
are the target, provided, that users do not use Informatica OEM PowerCenter ETL Server to
transform the data.
	 
	•	 	When you purchase a license for the Data Warehouse Business Adapter program you must have
the appropriate licenses for each operational application used as a source (e.g., Oracle,
SAP, PeopleSoft, Siebel). A license to the Data Warehouse Adapter program does not provide a
license or the right to use the operational applications, a license to the Data Warehouse
Adapter program provides only a connector to them.
	 
	•	 	Application licensing prerequisites as specified in the Applications Licensing Table which
may be accessed at http://oracle.com/contracts.
	 
	•	 	For the TimesTen In-Memory Database, Replication - TimesTen to TimesTen and Cache Connect to
Oracle programs, the number of gigabytes (GB) specified in the program name is the maximum
size of data store (aggregate of in-memory databases or caches on a single computer system or
node in a cluster of servers) irrespective of the number of processors licensed. You may not
exceed the specified GB data store limitation unless you acquire additional licenses from
Oracle.

If you purchase Named User Plus licenses for the programs listed below, you must maintain the
following user minimums and user maximums:

	 	 	 
	Program	 	Named User Plus Minimum
	Oracle Database Enterprise Edition

	 	25 Named Users Plus per Processor
	 
	 	 
	Rdb Enterprise Edition

	 	25 Named Users Plus per
Processor
	 
	 	 
	CODASYL DBMS

	 	25 Named Users Plus per Processor
	 
	 	 
	TopLink and Application Development Framework

	 	10 Named Users Plus per Processor
	 
	 	 
	Internet Application Server Java Edition

	 	10 Named Users Plus per
Processor*
	 
	 	 
	Internet Application Server Standard Edition

	 	10 Named Users Plus per
Processor*
	 
	 	 
	Internet Application Server Enterprise Edition

	 	10 Named Users Plus per
Processor*
	 
	 	 
	BPEL Process Manager

	 	10 Named Users Plus per Processor
	 
	 	 
	Portal

	 	10 Named Users Plus per Processor
	 
	 	 
	Integration

	 	10 Named Users Plus per Processor
	 
	 	 
	Business Intelligence

	 	10 Named Users Plus per Processor
	 
	 	 
	Forms and Reports

	 	10 Named Users Plus per Processor
	 
	 	 
	Web Services Manager

	 	10 Named Users Plus per Processor
	 
	 	 
	XML Publisher

	 	10 Named Users Plus per Processor
	 
	 	 
	Virtual Directory

	 	10 Named Users Plus per Processor
	 
	 	 
	SOA Suite for Non Oracle Middleware

	 	10 Named Users Plus per Processor
	 
	 	 
	Business Activity Monitoring for Non Oracle
Middleware

	 	10 Named Users Plus per Processor
	 
	 	 
	Fusion Middleware for PeopleSoft

	 	10 Named Users Plus per Processor
	 
	 	 
	Fusion Middleware for SAP

	 	10 Named Users Plus per Processor
	 
	 	 
	Business Intelligence Standard Edition

	 	10 Named Users Plus per Processor
	 
	 	 
	Universal Content Management

	 	10 Named Users Plus per Processor
	 
	 	 
	Imaging and Process Management

	 	10 Named Users Plus per Processor
	 
	 	 
	Information Rights Management

	 	10 Named Users Plus per Processor
	 
	 	 
	Enterprise Content Management Suite

	 	10 Named Users Plus per Processor
	 
	 	 
	Business Intelligence Standard Edition One

	 	5 Named Users Plus per Processor

 

			
	*	 	The Named User Plus Minimum does not apply if the program is installed on a one
processor machine that allows for a maximum of one user per program.

	 	 	 
	Program	 	Named User Plus Maximum
	Personal Edition

	 	1 Named User Plus per database
	 
	 	 
	Business Intelligence Standard Edition One

	 	50 Named Users Plus Per Processor

Page 13 of 14

 

The number of licenses for the programs listed below must match the number of licenses of the
associated database and if you purchase Named User Plus licenses for these programs, you must
maintain, at a minimum, 25 Named Users Plus per Processor per associated database:

Real Application Clusters, Partitioning, OLAP, Data Mining, Spatial, Advanced Security,
Label Security, Database Vault, Warehouse Builder Enterprise ETL, Warehouse Builder Data
Quality, Diagnostics Pack, Tuning Pack, Change Management Pack, Configuration Management
Pack and Provisioning Pack for DB.

The
effective date of this agreement shall be May 30, 2007.

	 	 	 	 	 	 	 	 	 	 	 
	Company Name: Taleo Corporation	 	 	 	Oracle USA, INC.	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	Authorized

	 	 	 	 	 	Authorized	 	 	 	 
	Signature:

	 	/s/ Josh Faddis
 

	 	 
	 	Signature:
	 	/s/ Jennifer L. Jones By: Maria Paloma
 

	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	Name:

	 	Josh Faddis
	 	 	 	Name:
	 	Jennifer L. Jones	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	Title:

	 	VP & Corp. Counsel
	 	 	 	Title:
	 	Director, License Contract Services	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	Signature Date:

	 	5-30-07
	 	 	 	Signature Date
	 	: 5-30-07 8:21 pm PST	 	 

Page 14 of 14

 

	 	 	 
	ORACLE®

	 	ORDERING DOCUMENT

	 	 	 
	Your Name:

	 	Taleo Corporation
	Your Location:

	 	4140 Dublin Boulevard
	 

	 	4th Floor
	 

	 	Dublin, CA 94568

ORACLE CONTRACT INFORMATION 

           Agreement: Oracle License and Services Agreement

           Agreement Name: Oracle License and Services AgreementV040407

This ordering document incorporates by reference the terms of the agreement specified
above (“agreement”).

A. PROGRAMS

You have ordered the program licenses and services described below for use worldwide,
subject to U.S. export laws.

All fees on this ordering document are in US
Dollars

License Summary

	 	 	 	 	 
	Product Description / License Type	 	Quantity
	*Oracle Database Enterprise Edition — Processor Perpetual
	 	Unlimited
	*Tuning Pack — Processor Perpetual
	 	Unlimited
	*Diagnostics Pack — Processor Perpetual
	 	Unlimited
	*Real Application Clusters — Processor Perpetual
	 	Unlimited
	  Partitioning — Processor Perpetual
	 	36

The programs specified with a (*) are for use on an unlimited number of Processors for a
two (2) year term, subject to the fixing requirements (as defined in section C. 1 .b) and all
other terms and conditions of this ordering document.

The program specified with no asterisk (*) is licensed for the quantity of the specified license
types set forth in the table above, subject to all other terms and conditions of this ordering
document (collectively, the “Quantity Based Licenses”), and are not part of the Unlimited
Deployment Program Licenses or the Unlimited Deployment Right.

[*******]  Confidential
treatment requested.

1 of 16

 

 

	 	 	 	 
	 	 	 	Net Fees
	License Fees

	 	 	3,307,987.20
	Support Fees

	 	 	1,267,662.10
	 
	 	 	 
	Total Fees

	 	 	4,575,649.30

	B.	 	 General Terms

	 	1.	 	Commencement Date
	 
	 	 	 	All program licenses and the period of performance for all services are effective
upon shipment of tangible media or upon the effective date of this ordering document if
shipment of tangible media is not required.
	 
	 	2.	 	Fees, Invoicing and Payment Obligation

	 	a.	 	All fees due under this ordering document shall be non-cancellable and
the sums paid nonrefundable, except as provided in the agreement.
	 
	 	b.	 	License and services fees are invoiced as of the commencement date. Service
fees are invoiced in advance of the service performance; specifically, technical
support fees are invoiced annually in advance. The total annual technical support
fees due under this ordering document and specified in section A above include the
existing annual technical support fees for the Terminated Licenses (as defined in
section B.4.c below) as well as the incremental technical support fees due for the
program licenses specified in section A, including the Unlimited Deployment Program
licenses (as defined in Section C.1 below).
	 
	 	c.	 	Provided that you comply with the delivery terms
in section B.5.a, Oracle
shall not invoice you for sales tax pursuant to California law based on the net
license fees in section A for the programs delivered by electronic download; however,
you agree to indemnify and hold Oracle harmless from and against any claims, losses,
damages, costs, and expenses arising from imposition of sales tax based on the net
license fees for the programs licenses listed in section A. Oracle shall invoice you
and you are required to pay any applicable taxes related to the net support fees
(specifically Software Update License & Support fees) for the ordered technical
support services listed in section A.
	 
	 	d.	 	In entering into payment obligations under this ordering document, you
agree and acknowledge that you have not relied on the future availability of any
program or updates. However, (a) if you order technical support for programs licensed
under this ordering document, the preceding sentence does not relieve Oracle of its
obligation to provide such technical support under this ordering document,
if-and-when available, in accordance with Oracle’s then current technical support
policies; and (b) the preceding sentence does not change the rights granted to you
for any program licensed under this ordering document, per the terms of this ordering
document and the agreement.

[*******]  Confidential
treatment requested.

Page 2 of 16

 

 

	 	3.	 	Customer Definition
	 
	 	 	 	Notwithstanding anything to the contrary in the agreement, for purposes of this ordering
document, “you” and “your” shall be defined as the company listed at the head of this ordering
document and your majority owned subsidiaries specified on the attached subsidiary exhibit. You
and the identified majority owned subsidiaries on the attached subsidiary exhibit will be the
only entities allowed to use the licenses acquired under this ordering document and listed above
in section A, which include the Unlimited Deployment Program Licenses (as defined below). None
of your other majority or minority owned subsidiaries, or any entities created through a
divestiture or reorganization of your company, may use any of the licenses listed in section A
above, including the Unlimited Deployment Program Licenses (defined in section C.1 below),
except as specified in the Acquisition or Merger Section C.2 and Divestiture Section C.4 below.
	 
	 	4.	 	Technical Support

	 	a.	 	General. Technical support consists of annual technical support services you may have
ordered. Fees for technical support are due and payable annually in advance. Technical
support acquired under this ordering document shall be for a period of 12 months. Technical
support is effective upon the effective date of this ordering document.
	 
	 	 	 	The technical support fees due under this ordering document shall be reduced by the amount of
unused technical support associated with the Terminated Licenses, provided the invoices for
such technical support have been paid in full. The amount of unused technical support as of
May 30, 2007 is $137,646.60 and represents an estimate of the technical support fee credit. The
actual support fee reduction will be processed as of the effective date of this ordering
document.
	 
	 	 	 	Technical support acquired with your order may be renewed annually and, if you renew the
total technical support due under this ordering document for the same number of licenses for
the same programs, for the first and second renewal years the fee for technical support will
not increase by more than [*******] over the prior year’s fee. If you renew technical support for
the same number of licenses for the same Programs, for the third and fourth renewal years the
fee for technical support will not increase by more than [*******] over the prior year’s fee.
	 
	 	 	 	For the purposes of determining the first renewal year, the amount of the prior year’s fees
shall be equal to $1,267,662.10.
	 
	 	b.	 	Total Support Stream. For purposes of this ordering document, the “Total Support Stream”
shall mean: (i) the technical support for the Unlimited Deployment Program Licenses
specified in Section A including the Unlimited Deployment Program Licenses and Quantity
Based Licenses and (ii) the technical support for all Oracle programs licensed by your
merged or acquired entities, as specified in Section C.2, and (iii) the existing technical
support for the Terminated Licenses, as defined below and (iv) technical support for any
program licenses acquired under the terms of the Additional Licenses Section C.6.
	 
	 	c.	 	Terminated Licenses. In connection with the Unlimited Deployment Right granted pursuant to
the terms and conditions of this ordering document, all licenses of any versions of the
Deployment Period Licenses licensed by you prior to the effective date of this ordering
document, and their associated CSI numbers (CPU Support Identification numbers), shall be
terminated as of the effective date of this ordering document (“Terminated Licenses”). The

[*******]  Confidential
treatment requested.

Page 3 of 16

 

 

	 	 	 	Terminated Licenses are specified on the attached Terminated Licenses Exhibit (Exhibit
A). You shall not be entitled to a credit or refund for the Terminated Licenses and will not
be allowed to reinstate the Terminated Licenses. The parties agree to work in good faith to
determine if any licenses were inadvertently omitted from Exhibit A (Terminated Licenses)
and therefore whether technical support fees associated with licenses for programs listed in
section A and Exhibit A were excluded from the Total Support Stream and the Terminated
Licenses. If this is determined to be the case following the effective date of this ordering
document, the parties agree that: (i) you will continue to pay any applicable technical
support fees due in connection with such omitted licenses during the Unlimited Deployment
Period (as such term is defined in section C.1 below and to the extent applicable to
licenses for programs listed in section A and Exhibit A of this ordering document); and (ii)
this ordering document will be amended to include such incremental fees in the Total Support
Stream and to add such licenses in the list of Exhibit A Terminated Licenses hereunder.
There will be no license credit or license refund as the result of any adjustment specified
herein
	 
	 	d.	 	Technical Support Fees Due Under This Ordering Document. The total annual technical
support fees due under this ordering document specified in Section A above include the
existing annual Technical Support fees for the Terminated Licenses as well as the
incremental Technical Support fees due for the Unlimited Deployment Program licenses as
well as the Technical Support for the Quantity Based Licenses specified in section A.

	 	5.	 	Miscellaneous

	 	a.	 	Oracle has made available to you for electronic download at the electronic delivery web
site located at the following Internet URL: http://edelivery.oracle.com/exempt the programs
listed in section A. Through the Internet URL, you can access and electronically download
to your California location the current production release as of the effective date below
of the software and related program documentation for each program listed in section A. You
shall have 60 days from the effective date of this ordering document to complete the
download of the software and program documentation. Please be advised that not all programs
are available on all hardware/operating system combinations. For current program
availability please check the electronic delivery web site. Oracle is under no further
delivery obligation under this ordering document, electronic or otherwise. You agree to
execute and return the attached Certificate of Electronic Delivery simultaneously with the
execution and return of this ordering document.
	 
	 	 	 	Additional programs may be included with your order which you may use for trial purposes
only. You shall have 30 days from the delivery date to evaluate these programs. Any use of
these programs after the 30 day trial period shall require you to obtain the applicable
license. Programs licensed for trial purposes are provided “as is” and Oracle does not
provide technical support or any warranties of any kind for these programs.
	 
	 	 	 	The program licenses provided in this ordering document are offered separately from any
other proposal for consulting services you may receive or have received from Oracle and do
not require you to purchase Oracle consulting services
	 
	 	 	 	Should you require a replacement copy of the software or program documentation, such
replacement copy shall also be delivered electronically. You shall not be entitled to any

[*******]  Confidential
treatment requested.

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	 	 	 	replacement copy in the form of tangible media for the software or the program
documentation, other than updates provided by Oracle under technical support service if
ordered.
	 
	 	 	 	You acknowledge and agree that (a) you have not receive any tangible media for the
programs listed in section A as of the effective date and (b) any rights to receive
media granted under the agreement shall not be applicable to or provided for the
programs listed in section a. Further, you acknowledge that the electronic download
delivery method shall be applicable to Oracle’s delivery obligations for the initial
copy of the programs listed in section A and shall not be applicable to any delivery of
updates and/or technical support services ordered under this ordering document.
	 
	 	b.	 	You shall be responsible for installation of the software.

	C. Other	 	 

	 	1.	 	Unlimited Deployment Period

	 	a.	 	General. In consideration of the payment to Oracle of the license and technical
support fees specified in section A, for [*******] (or such earlier period as set forth
below in this section C.1 or sections C.2 and C.3) from the effective date of this
ordering document (the “Unlimited Deployment Period”), you will receive the right to
use the program licenses specified in section A (as denoted by a single asterisk ‘*’),
of this ordering document worldwide on an unlimited number of Processors (“Unlimited
Deployment Program Licenses” or “Unlimited Deployment Right”), provided that (a) such
Unlimited Deployment Program Licenses usage shall be in compliance with the terms of
the agreement and this ordering document, and (b) you continuously maintain the Total
Support Stream.
	 
	 	b.	 	Certification of Deployment. Within thirty (30) days after the [*******] of the
effective date of this ordering document (“Certification Date”), you shall furnish
Oracle with a certification signed by an authorized officer of your company verifying
the quantities of Processors of the Unlimited Deployment Program Licenses installed and
running, by you as of the Certification Date (“Certified License Count”). On the
Certification Date, the Unlimited Deployment Period and the Unlimited Deployment Right
shall terminate and the quantity of Unlimited Deployment Program Licenses acquired under
this ordering document will be fixed at [*******].
	 
	 	c.	 	Breach of Unlimited Deployment Terms. Upon the date that you fail to meet any of the
conditions specified in clauses (a) — (b) of Section C.1.a (the “Non-Compliance Date”),
then the Unlimited Deployment Period and the Unlimited Deployment Right shall immediately
terminate and the Certification Date shall be accelerated to 5 business days after the
Non-Compliance Date (“Accelerated Certification Date”). On the Accelerated
Certification Date, you shall furnish Oracle with a certification signed by an authorized
officer of your company verifying the quantities of Processors of the Unlimited
Deployment Program Licenses installed and running by you as of the Accelerated
Certification Date (“Certified License Count”). On the Accelerated Certification Date,
the quantity of Unlimited Deployment Program Licenses acquired under this ordering
document will be fixed at [*******]

[*******]  Confidential
treatment requested.

Page 5 of 16

 

 

	 	 	 	[*******]. If your non-compliance is due to failure to maintain the Total
Support Srtream, your use of the Program licenses and desupported licenses after the Non-Compliance Date will be
subject to the technical support pricing and policies in effect on the Non-Compliance Date.
	 
	 	d.	 	Expiration or Termination of Unlimited Deployment Period. Following the expiration or
termination of the Unlimited Deployment Period, your use of the Processor program licenses
acquired under this ordering document will be in accordance with the Agreement and this
ordering document. If at any time after the expiration or termination of the Unlimited
Deployment Period your usage of the Unlimited Deployment Program Licenses exceeds the Final
License Count, you must acquire additional program licenses and technical support from
Oracle for such use. If after the expiration or termination of the Unlimited Deployment
Period your licensing needs decrease below the Final License Count, you shall not be
entitled to a refund or credit of any fees paid under this ordering document.
	 
	 	e.	 	Assignment. Notwithstanding anything to the contrary in the Agreement, during the
Unlimited Deployment Period, you may not assign the Unlimited Deployment Program Licenses
under this ordering document, or give or transfer an interest in them to another individual
or entity. After the termination or expiration of the Unlimited Deployment Period and the
establishment of the Certified License Count, upon advance written notice to Oracle and
provided that you have continuously maintained annual technical support services, you may
assign the Unlimited Deployment Program Licenses acquired under this ordering document to
an entity that is either (a) acquiring all or substantially all of your assets and assuming
all liabilities related to such assets or (b) acquiring the division, business unit or
operation of yours which uses Oracle software programs and assuming the liabilities of such
division, business unit or operation. Additionally, the assignee must agree in writing to
the terms and conditions of this ordering document and the agreement.

	 	2.	 	Acquisition or Merger
	 
	 	 	 	If, during the deployment period, you acquire by merger or acquisition and become a
majority owner of an entity (the “Acquired Entity”) and you elect pursuant to the terms of
Section C.2.a below to include such Acquired Entity in your deployment right for the remainder
of the Unlimited Deployment Period (subject to the terms and conditions of this ordering
document and the agreement), then within [*******] of the consummation of such merger or
acquisition, you
shall provide Oracle with a written certification, signed by an authorized Vice President level
officer of your company: (i) attesting to the gross annual revenue of such Acquired Entity as of
its acquisition closure date, and (ii) the quantities (regardless of license type or version) of
any existing program licenses of the Unlimited Deployment Program Licenses possessed by such
Acquired Entity as of its acquisition closure date (the “Existing Program Licenses”) and the
amount of the existing annual technical support fees for such Existing Program Licenses as of
the acquisition closure date (the “Existing Technical Support Fees”).
	 
	 	 	 	If the Acquired Entity is publicly traded, the entity’s gross revenues will be determined using
the reported gross revenues (in such entity’s Report on Form 10-K, Report on Form 10-Q or
similar documents on file with the Securities and Exchange Commission) for the most recent four
quarters of such entity’s operations. An Excluded Entity’s revenue will not be included in the
Increased Revenue total of the Acquisition Total.

	 	 	 	“Increased Revenue” shall mean each Acquired
Entity’s gross annual revenue as of its acquisition closure date.

[*******]  Confidential
treatment requested.

Page 6 of 16

 

 

	 	 	 	“Acquisition Total” shall mean the aggregate amount of Increased Revenues for all Acquired
Entities combined.

	 	Upon certification of an Acquired Entity’s Increased Revenue, the following terms and
conditions shall apply:

	 	a.	 	Inclusion of Acquired Entities in the Deployment Right. If the Acquisition Total
including the Increased Revenue of the Acquired Entity is less than [*******] at the time
such Acquired Entity is acquired then you may elect to include such Acquired Entity in your
Deployment Right for the remainder of the Unlimited Deployment Period subject to the terms
and conditions of this ordering document and the agreement, provided that you have
continuously maintained the Total Support Stream. Notwithstanding anything to the contrary
in this section, prior to inclusion in your Unlimited Deployment Right, such Acquired
Entity must terminate all of its Existing Program Licenses. Additionally, the Existing
Technical Support Fees attributable to such Existing Program Licenses of such Acquired
Entity must be maintained as part of your Total Support Stream; reinstatement fees and/or
lapsed support fees shall apply with respect to any lapse in technical support for any such
licenses which has occurred during the [*******] prior to such Acquired Entity’s
acquisition. Any Acquired Entity that you elect not to include in your Unlimited Deployment
Right shall be deemed an “Excluded Entity” and (i) must be and remain a separate legal
entity from you, (ii) the employees of the Excluded Entity must not access, have access to
or use the Unlimited Deployment Program licenses, and (iii) data regarding the Excluded
Entity may not be maintained or managed by you using the Unlimited Deployment Program
licenses.
	 
	 	b.	 	Acquired Entities Not Included in the Deployment Right. Once the Acquisition
Total is equal to or greater than [*******], no additional Acquired Entities may be
included in the definition of you or in your Unlimited Deployment Right. Such additional
Acquired Entity shall be deemed an “Excluded Entity” with no right to use the program
licenses acquired under this ordering document, but may separately acquire for its own use
program licenses and technical support from Oracle in accordance with the provisions of
Section C.6 (Additional Licenses) below.

	 	3.	 	Upon Acquisition

	 	 	 	If you are acquired during the Unlimited Deployment Period, the Unlimited Deployment Period and
the Unlimited Deployment Right shall terminate upon the acquisition closure date and the
Certification Date shall be accelerated to 5 business days after the acquisition closure date
(“Accelerated Certification Date”). The acquiring entity shall have no rights to use the
Unlimited Deployment Program Licenses and on or before the Accelerated Certification Date, you
shall furnish Oracle with a certification signed by an authorized officer of your company
verifying the quantities of Processors of the Unlimited Deployment Program Licenses installed
and running by you as of the acquisition closure date (“Certified License Count”). On the
Accelerated
Certification Date, the quantity of such Unlimited Deployment Program
Licenses will be fixed at
[*******]. If at any time after the Accelerated Certifiction Date your use of such programs
exceeds the Final License Count, you must acquire additional program licenses and technical
support from Oracle for your increased usage in accordance with Oracle’s then current prices and
policies. During the Unlimited Deployment Period, you shall

[*******]  Confidential
treatment requested.

Page 7 of 16

 

 

	 	 	 	continue to maintain the Total Support Stream and the acquiring entity shall continue to
maintain technical support for the acquiring entity’s existing Oracle licenses. Notwithstanding
the foregoing, after the Unlimited Deployment Period has ended, you and the acquiring entity
shall have the right to terminate technical support for such licenses as long such termination
is in accordance with Oracle’s technical support policies.”

	 	4.	 	Divestiture

	 	 	 	If another company is created through a divestiture or reorganization of your business
(“Divested Entity”) such Divested Entity may use a portion of the Unlimited Deployment Program
Licenses provided under this ordering document during the Unlimited Deployment Period for up to
six– (6) months, except as set forth below (“Divestiture Period”) upon written notice to Oracle
provided that: (a) the Divested Entity is not a competitor of Oracle [*******], (b) the
Divested Entity agrees in writing to the terms and conditions of the agreement and this ordering
document, (c) you agree to be responsible for the Divested Entity’s compliance with the terms of
the agreement and this ordering document during the Divestiture Period and (d) the Divestiture
Period shall not extend beyond the Unlimited Deployment Period (i.e., the Divestiture Period
shall terminate at the end of the Unlimited Deployment Period). During the Divestiture Period,
the Divested Entity may use the programs for either their business operations or your business
operations. At the end of the Divestiture Period specified above, the Divested Entity shall have
no rights under this ordering document. If the Divested Entity wishes to continue its use of the
Unlimited Deployment Program Licenses beyond the Divestiture Period, the Divested Entity must
acquire licenses and technical support for the same (in accordance with Oracle’s then current
prices and policies) pursuant to a mutually agreeable license agreement and ordering document
with Oracle, which will govern its use of the programs.

	 	5.	 	Customer Reference

	 	 	 	Oracle may orally refer to you as a customer in sales presentations and activities. Upon written
consent from you, Oracle may refer to you as a customer in written sales presentations and
marketing vehicles.

	 	6.	 	Additional Licenses

	 	a.	 	For [*******] from the effective date of this ordering document, you may order the programs
(and first year of Software License Update & Support for the programs) at the appropriate
license and support fees specified on the attached Price Hold Exhibit, provided (i) such
programs are available in production release when ordered; and (ii) you have continuously
maintained Software Update License & Support for the program licenses listed in section A.
	 
	 	b.	 	Each order placed pursuant to this section must be at least [*******] in net license fees.
Your purchase on any such order of programs and/or license types that are not listed on the
attached Price Hold Exhibit will count towards this minimum purchase amount.
	 
	 	c.	 	Each order placed pursuant to this section will specify Oracle’s delivery obligation. If the
order specifies delivery, the programs will be delivered via electronic download. For each
program listed in section A, Oracle has either no delivery obligation or the programs will be
delivered via electronic download. For any program listed in section A and the order specifies
delivery, the programs will be delivered via electronic download or if electronical download is
not possible or

[*******]  Confidential
treatment requested.

Page 8 of 16

 

 

	 		 	otherwise agreed to the parties, tangible media will be delivered.

	 	7.	 	Limited Use Proprietary Programs

	 	 	 	The programs listed in section A are limited use proprietary programs. These programs may
only be used with your proprietary application(s) as defined on the attached Proprietary
Application Hosting Registration Form

	 	8.	 	Internet Hosting

	 	 	 	Notwithstanding the terms of the agreement, you shall have the right to use the limited use
proprietary programs as defined in section C.7 and licensed under this ordering document for the
purpose of providing internet hosting services to end users. You may allow such end users to
access the limited use proprietary programs hosted at a site which is separate and apart from
your end user, for the end user’s business operations and /or to provide services to third
parties using the limited use proprietary programs, provided that all such use shall be subject
to the terms of this ordering document and the agreement. The limited use proprietary programs
may not be installed at the end user’s site. You shall not resell or assign your program license
to the end user and you shall not provide the end user with access to any Oracle E-Business
Suite programs. You agree to be financially responsible to Oracle for all damages or losses
resulting from the end user’s breach of these terms. The personnel accessing and computers
running the limited use proprietary programs shall be included in determining the quantity of
program licenses deployed by you.

	 	9.	 	Order of Precedence

	 	 	 	In the event of any inconsistencies between this ordering document and the agreement, this
ordering document shall take precedence.

	 	10.	 	Re-Named Programs

	 	 	 	If any program licensed under this ordering document (“Original Program”) is re-named or
divided into two or more separate programs (“Re-Named Program”) and the functionality of the
Re-Named Program is and remains the same as the functionality of the Original Program, and
Oracle makes such Re-Named Program generally available at no additional license fees to all of
its customers who have maintained technical support for the Original Program, then Oracle shall
provide the Re-Named Program to you for no additional license fees, provided that the Re-Named
Program is available in production release and that you have continuously maintained technical
support for the Original Program pursuant to Oracle’s Technical Support Policies (or reinstated
technical support for such program pursuant to Oracle’s then current Technical Support
Policies).

[*******]  Confidential
treatment requested.

Page 9 of 16

 

 

  

	 	 	 	 	 	 	 
	Technical Contact

	 	Denis Brochu
	 	Contract

Administrator
	 	Josh Faddis / Legal
	 
	 	 	 	 	 	 
	Location

	 	4140 Dublin Blvd.
	 	Location
	 	4140 Dublin Blvd.
	 

	 	Dublin, CA 94568
	 	 	 	Dublin, CA 94568
	 
	 	 	 	 	 	 
	Contact

	 	 	 	Contact	 	 
	Phone

	 	1418 524-5665
	 	Phone
	 	925-452-3000
	Fax

	 	 	 	Fax	 	 
	Email Address

	 	dbrochu@taleo
..com
	 	Email Address
	 	jfaddis@taleo.com

This quote is valid through May 30, 2007 and shall become binding upon execution by you
and acceptance by Oracle.

	 	 	 	 	 	 	 	 	 
	TALEO CORPORATION	 	 	 	ORACLE USA, INC.
	 
	 	 	 	 	 	 	 	 
	Signature

	 	/s/
Josh Faddis

	 	 	 	Signature
	 	/s/
Jennifer L. Jones
 
	Name

	 	
Josh Faddis
	 	 	 	Name
	 	Jennifer L. Jones 
	Title

	 	VP & Corp Counsel
	 	 	 	Title
	 	Director, License Contract
Services
	Signature Date

	 	
5-30-07
	 	 	 	Signature Date
	 	5-30-07     8:41 pm PST 
	Effective Date	 	
5-30-07
	 	(to be completed by Oracle)
	 

[*******] Confidential treatment requested.

Page
10 of 16

 

Exhibit A

Terminated Licenses Exhibit

	 	 	 	 	 	 	 
	Program	 	License Type	 	Quantity	 	CSI Number
	Oracle Database Enterprise Edition
	 	Processor	 	[*******]	 	[*******]
	Oracle Database Enterprise Edition
	 	Processor	 	[*******]	 	[*******]
	Oracle Database Enterprise Edition
	 	Processor	 	[*******]	 	[*******]
	Oracle Database Enterprise Edition
	 	Processor	 	[*******]	 	[*******]
	Oracle Database Enterprise Edition
	 	Processor	 	[*******]	 	[*******]
	Oracle Database Enterprise Edition
	 	Processor	 	[*******]	 	[*******]
	Tuning Pack
	 	Processor	 	[*******]	 	[*******]
	Tuning Pack
	 	Processor	 	[*******]	 	[*******]
	Tuning Pack
	 	Processor	 	[*******]	 	[*******]
	Tuning Pack
	 	Processor	 	[*******]	 	[*******]
	Tuning Pack
	 	Processor	 	[*******]	 	[*******]
	Diagnostics Pack
	 	Processor	 	[*******]	 	[*******]
	Diagnostics Pack
	 	Processor	 	[*******]	 	[*******]
	Diagnostics Pack
	 	Processor	 	[*******]	 	[*******]
	Diagnostics Pack
	 	Processor	 	[*******]	 	[*******]
	Diagnostics Pack
	 	Processor	 	[*******]	 	[*******]

[*******] Confidential treatment requested.

Page 11 of 16

 

Price Hold Exhibit

	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	First Year Software
	 	 	 	 	 	 	 	 	Update License &
	Program	 	License Type	 	Quantity	 	License Fee	 	Support Fee
	Oracle Database Enterprise Edition
	 	Processor	 	1	 	[*******]	 	[*******]
	Real Application Clusters
	 	Processor	 	1	 	[*******]	 	[*******]
	Partitioning
	 	Processor	 	1	 	[*******]	 	[*******]
	Diagnostics Pack
	 	Processor	 	1	 	[*******]	 	[*******]
	Tuning Pack
	 	Processor	 	1	 	[*******]	 	[*******]

[*******] Confidential treatment requested.

Page 12 of 16

 

Subsidiary Exhibit

Recruitforce.com, Inc. — California, USA

9090-5415 Quebec Inc. — Quebec, Canada

Taleo (Canada) Inc. — Quebec, Canada

Taleo (Europe) B.V. — Netherlands

Taleo (France) S.A.S. — France

Taleo (UK) Limited — United Kingdom

Taleo (Singapore) Pte. Ltd — Singapore

Taleo (Australia) Pty Limited — Australia

[*******] Confidential treatment requested.

Page 13 of 16

 

AMENDMENT ONE

ORACLE CONTRACT INFORMATION

This
amendment amends the Oracle License and Services Agreement V040407,
dated May 30, 2007, and
all amendments and addenda thereto (the “agreement”)
between you and Oracle USA, INC. (“Oracle”).

The parties agree to
amend the agreement as follows:

	1.	 	Section B Applicability of Agreement

	 	 	Delete the sentence under Section B Applicability of Agreement, and replace
with the following:
	 
	 	 	“This agreement is valid for two (2) years from the effective date.”

	2.	 	Section C Rights Granted

	 	 	Delete the fourth sentence of section C Rights Granted as follows:
	 
	 	 	“If accepted, Oracle will notify you and this notice will inclde a copy of your agreement.”
	 
	3.	 	Section M Limitation of Liability
	 
	 	 	Delete and replace section M Limitation of Liability
with the following paragraph:
	 
	 	 	[*******]

	4.	 	Section N Export

	 	 	Delete the third sentence of section N Export and replace with the following:
	 
	 	 	“You agree that no data, information, program and/or materials resulting from services (or
direct product thereof) will be exported by you or your subcontractors, directly or indirectly,
in violation of these laws, or will be used for any purpose prohibited by these laws, including,
without limitation, nuclear, chemical, or biological weapons proliferation, or development of
missile technology.”

[*******] Confidential treatment requested.

Page 14 of 16

 

Subject to the modifications herein, the agreement shall remain in full force and effect.

The
effective date of this amendment is May 30, 2007.

	 	 	 	 	 	 	 	 	 
	TALEO
CORPORATION	 	 	 	ORACLE USA, INC.
	 
	 	 	 	 	 	 	 	 
	Authorized Signature:

	 	/s/ Josh Faddis

	 	 	 	Authorized Signature:
	 	/s/
Jennifer L. Jones

	Name:
Josh Faddis

	 	 	 	Name: Jennifer L. Jones

	Title: VP & Corp Counsel
	 	 	 	Title: Director, License
Contract Services

	Signature
Date: 5-30-07
	 	 	 	Signature
Date: 5-30-07 8:17 pm PST

[*******] Confidential treatment requested.

Page 15 of 16

 

Certificate of Electronic Delivery

This Certificate of Electronic Delivery is executed as of the effective date set forth
below by Taleo Corporation
(“you”) and relates to the electronic delivery of certain software programs provided by Oracle USA
Inc. (“Oracle”).
This Certificate of Electronic Delivery shall be governed by the terms of the OLSA V040407 between
you and Oracle dated May 30, 2007 (the “agreement”).

	1.	 	As of the date of this Certificate of Electronic Delivery, you agree that Oracle has provided
you with an Internet
URL through which you can download all the programs provided in the ordering document between
Oracle and
you dated
May 30, 2007 (the “ordering document”). You will have 60 days from the effective date of the ordering document to complete your download of the programs provided.
	 
	2.	 	You agree that Oracle has completed all of the delivery responsibilities required by the
ordering document and the agreement and no additional shipment of the programs on tangible media (CD’s, Disks, Tapes, etc.) shall be
provided or is required.

	 
	

The Effective Date of this Certificate of Electronic Delivery is May
30, 2007.
	 
	 	 	 	 

	 	 	 	 	 
	TALEO CORPORATION	 	 
	 
	 	 	 	 
	By:

	 	/s/ Josh
Faddis
 

	 	 
	 
	Name:

	 	Josh
Faddis	 	 
	 
	Title:

	 	VP & Corp. Counsel
	 	 

[*******] Confidential treatment requested.

Page 16 of 16

 

PROPRIETARY APPLICATION HOSTING REGISTRATION FORM

	 	 	 
	Name of commercially available
application/ service offering:

	 	Taleo Talent Management Suite
	 
	 	 
	Application/service description
(please provide as much detail as
possible):

	 	Please visit: http://www.taleo.com/en/solutions
	 
	 	 
	Functions and objectives of the
application/service offering (please
provide as much detail as possible):

	 	Please visit: http://www.taleo.com/en/solutions
	 
	 	 
	Application architecture (please
provide a detailed description as to
how the application will interact
with the Oracle database, i.e. web
based, multiplexing, client/server,
etc.):

	 	N-tiered, web based architecture. Taleo application
servers process transaction requests received from user
browsers using a JDBC connection to an Oracle database.
	 
	 	 
	Physical location of the hardware and
software being hosted:

	 	Canada & USA
	 
	 	 
	Target markets and users:

	 	Companies that have needs for a Talent management solution
	 
	 	 
	Expected number of end user companies:

	 	5000exv10w2

 

Exhibit
10.2

			
	 	 	 
	
	 	Payment Schedule 

No. 21042

	 	 	 	 	 	 	 
	Customer:	 	Taleo Corporation
	 
	 	 	 	 	 	 
	 	 	 
	Address:	 	4140 Dublin Boulevard
	 	 	Suite 400
	 	 	Dublin CA 94568
	Contact:

	 	 	 	 	 	 
	 	 	 
	Phone:

	 	 	 	 	 	 
	 	 	 
	Order:

	 	2355123
	 	dated
	 	30 May 07
	Agreement:

	 	DL SA V040407
	 	dated
	 	 
	 

	 	 	 	 	 	 
	PPA No.:

	 	4381
	 	dated
	 	30-May-05

	 	 	 	 	 
	Executed by Customer
(authorized signature):	 	 
	By: 

Name:

	 	/s/ Josh Faddis
 

Josh Faddis
	 	 
	Title:

	 	VP & Corporate Counsel	 	 
	Executed by Oracle Credit Corporation:	 	 
	By: 

Name:

	 	/s/ Jill Nelson
 

Jill Nelson
	 	 
	Title:

	 	Vice President — OFD Operations — Business Practices
	 	 
	Payment Schedule Effective Date: 30 May 07	 	 

	 	 	 	 	 	 	 
	System:

	 	 	 	Payment Schedule:	 	 
	 

	 	 	 	Payment Amount
	 	Due Date
	Software:

	 	$3,307,987.20
	 	1 @ [*******]
	 	NET 30
	Support:

	 	$2,535, 324.20 2 Year(s)
	 	7 @ [*******]
	 	01-SEP-07, 01-DEC-07, 01-MAR-08, 01-JUN-08,
	Consulting:

	 	$0.00
	 	 	 	 01-SEP-08, 01-DEC-08, 01-MAR-09
	Education:

	 	$0.00	 	 	 	 
	Other:	 	$235,522.69 *	 	 
	System Price:

	 	$6,078,834.09	 	 	 	 
	 

	*      buyouts of TLLS’s 13102, 14995 & 17083.	 	 

Transaction Specific Terms:

For this Contract, the rate used in PPA Section 3, Paragraph 2, Subsection (i) shall be the lesser
of the rate in the Contract or 3%.
Future increases in support fees, if any, are not included in the System Price or Payment Amounts.
Such increases shall be due separately
to the applicable Supplier from Customer.

Optional o (If this box is checked):

The Customer has ordered the System from an alliance member/agent of Oracle Corporation or one of
its affiliates, whose name and address are specified below. Customer shall provide OCC with a copy
of such Order. The System shall be directly licensed or provided by the Supplier specified in the
applicable Order and Agreement, each of which shall be considered a separate contract. Customer has
entered into the Order and Agreement based upon its own judgment, and expressly disclaims any
reliance upon statements made by OCC about the System, if any. Customer’s rights with respect to
the System are as set forth in the applicable Order and Agreement and Customer shall have no right
to make any claims under such Order and Agreement against OCC or its Assignee. Neither Supplier nor
any alliance member/agent is authorized to waive or alter any term or condition of this Contract.
If within ten days of the Payment Schedule Effective Date, OCC is provided with Customer invoices
for the System specifying applicable Taxes, then OCC may add the applicable Taxes in accordance
with this Contract.

	 	 	 	 	 	 	 	 	 
	Alliance Member/Agent:
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	Address:
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	Contact:

	 	 
 

	 	Phone:
	 	 
 

	 	 

This Payment Schedule is entered into by Customer and Oracle Credit Corporation (“OCC”)
for the acquisition of the System from Oracle Corporation , an affiliate of Oracle Corporation, an
alliance member/agent of Oracle Corporation or any other party providing any portion of the System
(“Supplier”). This Payment Schedule incorporates by reference the terms and conditions of the
above-referenced Payment Plan Agreement (“PPA”) to create a separate Contract (“Contract”).

A. PAYMENTS: This Contract shall replace Customer’s payment obligation under the Order and
Agreement to Supplier, to the extent of the System Price listed above, upon Customer’s delivery of
a fully executed Order, Agreement, PPA, Payment Schedule, and any other documentation required by
OCC, and execution of the Contract by OCC. Customer agrees that OCC may add the applicable Taxes
due on the System Price to each Payment Amount based on the applicable tax rate invoiced by
Supplier at shipment. OCC may adjust subsequent Payment Amounts to reflect any change or
correction in Taxes due. If the System Price includes support fees for a support period that
begins after the first support period, such future support fees and the then relevant Taxes will
be paid to Supplier as invoiced in the applicable support period from the Payment Amounts received
in that period. The balance of each
Payment Amount, unless otherwise stated, includes a proportional amount of the remaining components
of the System Price excluding such future support fees, if any.

B. SYSTEM: Software shall be accepted, and the services shall be deemed ordered pursuant to the
terms of the Agreement. Customer agrees that any software acquired from Supplier to replace any
part of the System shall be subject to the terms of the Contract. Any claims related to the
performance of any component of the System shall be made pursuant to the Order and
Agreement. Neither OCC nor Assignee shall be responsible to Customer for any claim or liability
pertaining to any performance, actions, warranties or statements of Supplier.

C. ADMINISTRATIVE: Customer agrees that OCC or its Assignee may treat executed faxes or
photocopies delivered to OCC as original documents; however, Customer agrees to deliver original
signed documents if requested. Customer agrees that OCC may insert the appropriate administrative
information to complete this form. OCC will provide a copy of the final Contract upon request.

[*******] Confidential treatment requested.

 

 

Amendment No. 1

to Payment Schedule No. 21042 dated May 30, 2007 (“PS”)

to the Payment Plan Agreement No. 4381 dated 30-May-05 (“PPA”)

between Taleo Corporation (“Customer”) and Oracle Credit Corporation (“OCC”)

This Amendment hereby amends the PS No. 21042 to the above PPA, in the following respects:

In the PS:

	1.	 	Preamble
	 
	 	 	Add: “If Customer elects not to order second year Support in accordance with the Order,
Customer shall provide Oracle and OCC (or its Assignee) with written notice sixty (60) days
prior to the start of each Support Year. Upon receipt of such notice, Oracle or Assignee
shall decrease the remaining Payment Amounts by the Support fee attributable to each
Support Year.”
	 
	2.	 	Section C, Second Sentence
	 
	 	 	Replace “Customer agrees that OCC may insert the appropriate administrative
information to complete this form.”
	 
	 	 	with “Customer agrees that OCC may insert the appropriate administrative information in the
following form fields to complete this form: Contact, Phone, Order                      dated                     ,
Agreement                      dated                     , and Payment Schedule Effective Date.”

All other provisions of the PS and PPA remain unchanged and in full force and
effect.

The
Effective Date of this Amendment No. 1 is May 30, 2007.

	 	 	 	 	 	 	 	 	 	 	 
	TALEO CORPORATION

(authorized signature)	 	 	 	ORACLE CREDIT CORPORATION	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	By: 

Name:

	 	/s/ Josh Faddis
 

Josh Faddis
	 	 
	 	By:

Name:
	 	/s/ Jill Nelson
 

Jill Nelson
	 	 
	Title:

	 	VP & Corporate Counsel
	 	 	 	Title:
	 	Vice President, OFD
Operations — Business Practices	 	 

 

 

	 	 	 	 	 	 	 
	ORACLE Credit Corporation	 	Payment Plan Agreement
	 
	 	 	 	 	 	 
	Customer:	 	Taleo Corporation	 	Executed by Customer (authorized signature):
	 
	 	 	 	 	 	 
	Address:
	 	575 Market Street, 8th Floor	 	By:	 	/s/ Jean Lavigueur
	 
	 	 	 	 	 
	 
	 	San Francisco CA 94105	 	Name:	 	Jean Lavigueur
	 
	 	 	 	Title:	 	Vice President Finance
	 
	 	 	 	 	 	 
	Phone:
	 	415.538.9068	 	Executed by Oracle Credit Corporation:
	PPA No.:
	 	4381	 	 	 	 
	Effective Date:
	 	May 30, 2005	 	By:	 	/s/ Nancy Coquioco
	 
	 	 	 	 	 
	
	 		 	Name:	 	NANCY COQUIOCO
	
	 		 	Title:	 	CONTRACTS MANAGER

The Payment Plan Agreement (“PPA”) is entered into by Customer and Oracle Credit Corporation
(“OCC”) to provide for the payment of the System Price specified in a Payment Schedule on an
Installment basis. The System (as defined below) is being acquired from Oracle Corporation, an
alliance member/agent of Oracle Corporation or any other party providing any portion of the System
(“Supplier”). Each Payment Schedule shall specify the
Software and other products and services,
which items together with any upgrade, transfer, substitution, or replacement thereof, shall
comprise the “System”. Each Payment Schedule shall incorporate the term and conditions of the PPA
to form a “Contract” and the System specified therein shall
be subject to the terms and conditions
of such Contract. The System shall be licensed or provided to Customer directly by Supplier
pursuant to the terms of the Order and Agreement specified in Contract. Except as provided under the
Contract, Customer’s rights and remedies under the Order and Agreement, including Supplier’s
warranty and refund provisions, shall not be affected.

1. PAYMENT SCHEDULE: Customer agrees to pay OCC the Payment Amounts in accordance with the
Contract, with each payment due and payable on the applicable Due Date. If full payment of each
Payment Amount and other amounts payable is not received by OCC within 10 days of each Due Date,
Customer agrees to pay to OCC interest on the overdue amount at the rate equal to the issuer of one
and one-half percent (1.5%) per month, or the maximum amount allowed by law. Unless stated
otherwise, Payment Amounts exclude any applicable sales, use, properly or any other tax allocable to the System, Agreement or Contract (“Taxes”). Any amounts or any Taxes payable under the Agreement which are not added to the Payment Amounts due under the Contract are
due and payable by Customer, and Customer shall remain liable for any filling obligations. Customer’s
obligations to remit Payment Amounts to OCC or its assignee in accordance with the Contract is
absolute, unconditional, noncancellables, independent, and shall not
be subject to any abatement,
set-off, claim, counterclaim, adjustment, reduction, or defense for any reason, including but not
limited to, any termination of any Agreement or performance of the System.

2. ASSIGNMENT: Customer hereby consents to OCC’s assignment of all or a portion of its rights
interests in and to the Contract to third-parties
(“Assignee”). OCC shall provide Customer notice thereof. Customer and OCC agree that Assignee shall not, because of such assignment, assume any of OCC’s or Supplier’s obligations to
Customer. Customer shall not assert against Assignee any claim, defense, counterclaim or setoff
that Customer may have against OCC or Supplier. Customer waives all
rights to make any claim against Assignee for any loss or damage of
the System or breach of any
warranty, express or implied, as to any matter whatsoever, including but not limited to the System
and service performance, functionality, features, merchantability or
illness for a particular
purpose, or any indirect, incidental or consequential damages or loss of business. Customer shall
pay Assignee all amounts due and payable under the Contract, but shall pursue any claims under any
Agreement solely against Supplier. Except when a Default occurs, neither OCC nor Assignee will
interfere with Customer’s quiet enjoyment or use of the System in accordance with the Agreement’s
terms and conditions.

3. DEFAULT;
REMEDIES: Any of the following shall constitute a Default under the Contract: (i) Customer tells to pay when due any sums due under any Contract: (ii) Customers braches any representation or fails to pederm any obligation in
any Contract; (iii) Customer materially breaches or terminates the license relating to Software;
(iv) Customer defaults under a material agreement with Assignee; of (v) Customer becomes insolvent
or makes an assignment for the benefit of creditors, or a trustee or receiver is appointed for
Customer or for a substantial part of its assets, or bankruptcy, reorganization or insolvency
proceedings shall be instituted by or against Customer.

In the
event of a Default that is not cured within thirty (30) days of its occurrence, OCC may; (i)
require all outstanding Payment Amounts and other sums due and scheduled to become due (discounted
at the lesser of the rate in the Contract or five percent (5%) per
annum simple interest) to become
immediately due and payable by Customer; (ii) pursue any rights provided under the Agreement, as
well as terminate all of Customer’s rights to use the System and related services, and Customer
agrees to cease all use of the System; and (iii) pursue any other rights or remedies available at
law or in equity. In the event OCC institutes any action for the enforcement of the collection of
Payment Amounts, there shall be due from Customer, in addition to the amounts due above, all costs
and expenses of such action, including reasonable attorneys’
fees. No failure or delay on the part of
OCC to exercise any right or remedy hereunder shall operate as a waiver thereof, or as a waiver of
any subsequent breach. All remedies are cumulative and not exclusive. Customer acknowledges that
upon a default under the Contract, no party shall license, lease, transfer or use any Software in
mitigation of any damages resulting from Customer’s Default.

4. CUSTOMER’S REPRESENTATIONS AND COVENANTS: Customer represents that, throughout the term of the
Contract, the Contract has been duly authorized and constitutes a legal, valid, binding and
enforceable agreement of Customer. Any transfer or assignment of Customer’s rights or obligations
in the System, or under the Agreement or the Contract shall require OCC’s and Assignee’s prior
written consent. A transfer shall include a change in majority ownership of Customer. Customer
agrees to promptly execute any ancillary documents and take further actions as OCC or Assignee may
reasonably request, including, but not limited to, assignment notifications, acceptance
certificates, certificates of authorization, registrations, and filings. Customer agrees to
provide copies of Customer’s balance sheet, income statement, and other financial reports as OCC or
Assignee may reasonably request.

5. MISCELLANEOUS: The Contract shall constitute the entire agreement between Customer and OCC
regarding the subject matter herein and shall supersede any inconsistent terms set forth in the
Order, Agreement or any related agreements, Customer purchase orders
and all prior oral and written
understandings. If any provision of the Contract is invalid, such Invalidity shall not affect the
enforceability of the remaining terms of the Contract. Customer’s obligations under the Contract
shall commence on the Effective Date specified therein. Except for payment terms specified in the
Contract, Customer remains responsible for all the obligations under each Agreement. Each Payment
Schedule, and any changes to a Contract or any related document, shall take effect when executed by
OCC. The Contract shall be governed by the laws of the State of California and shall be deemed executed in Redwood Shoros . CA as of the Contract Effective
Date.

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