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                                                                   EXHIBIT 10.32

                      [SOFTBANK SERVICES GROUP LETTERHEAD]

August 25, 1997

Mr. Lee Waters
9736 Ascot Drive
Omaha, NE 68114

Dear Lee:

On behalf of Mark Briggs and the 2,000 associates at SOFTBANK Services Group, we
want to welcome you to our company. It is our hope that you will find your
experience with us both professionally rewarding and personally enjoyable.

SOFTBANK Services Group is the world's leading outsourcing provider of direct
sales, customer service and technical support service to the high technology
industry. Our mission is to make it easier for our clients to acquire, service,
support and retain their customers. We believe you can make a significant
contribution towards achieving our goals.

To confirm the terms of your employment, I would like to reiterate the details
of our verbal offer to you.

POSITION:           Executive Vice President responsible for all Client Process
                    Teams (see attached) and Inside Sales Teams

REPORTS TO:         Mark Briggs,
                    President and CEO

SALARY:             $160,000.00 Annually, paid on a bi-weekly basis

ANNUAL BONUS:       $40,000.00 Annual Bonus Potential

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                         [SOFTBANK SERVICES GROUP LOGO]

STOCK OPTIONS:      We have proposed 100,000 stock options in your name to be
                    exercised accordingly 25% over a four year period. This
                    right of ownership in SOFTBANK Services Group is designed as
                    another incentive for our continued long term relationship.
                    This issuance of stock options is offered at $2.50 per
                    share. This benefit is pending approval by the Options
                    Committee and Board of Directors for issuance. Future
                    options may be offered and the price may change as granted
                    by the Option Committee and adopted by the Board of
                    Directors Pending approval, the stock option agreement will
                    be forthcoming.

RELOCATION:         O    One house hunting trip for you and your spouse covering
                         your hotel, rental car and airfare for a maximum of 5
                         days.

                    O    Up to $20,000.00 toward closing costs associated with
                         selling of current residence and the purchasing of a
                         new residence.

                    O    The packing and transportation of household belongings
                         by a national moving company. Unpacking of boxes is not
                         provided.

                    O    Temporary living accommodation for a total of two (2)
                         months.

                    O    We will also "gross up" all applicable relocation
                         expenses for tax purposes according to guidelines
                         established by our Finance Department.

                    O    We will guarantee a bridge loan for the purchase of
                         your new home.

                    O    If you are faced with duplicate mortgage payments, we
                         will pay your lowest mortgage payment for three (3)
                         months.

START DATE:         September 1, 1997

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                            [SOFTBANK SERICES GROUP LOGO]

FRINGE              Our comprehensive fringe benefits are effective the first of
BENEFITS:           the month after two months of employment. Our plans are
                    designed on a cost-shared basis and give you choices
                    depending on your personal situation. An overview of our
                    benefit package is outlined below.

                    MEDICAL INSURANCE - SOFTBANK Services Group contributes
                    toward the premium for health care coverage. Associates who
                    choose to participate in the company's health insurance plan
                    will also be asked to contribute toward the monthly premium.
                    You are eligible to receive health insurance on the first
                    day of the month after you have completed your sixty-day
                    introductory period.

                    DENTAL INSURANCE - SOFTBANK Services Group will make a
                    contribution toward the premium and associates will be asked
                    to contribute toward the premium difference. You are
                    eligible to receive dental insurance on the first day of the
                    month after you have completed your sixty-day introductory
                    period.

                    ASSOCIATE LIFE INSURANCE / ACCIDENTAL DEATH & DISMEMBERMENT
                    (AD&D)- The company pays for a term life insurance policy
                    equivalent to one times your annual base compensation up to
                    a maximum of $100,000. The AD&D policy allows for an
                    additional one times your annual base compensation.

                    401k PLAN - This voluntary plan provides a SOFTBANK company
                    match of 25% up to 4% of the associate's contribution. Each
                    associate is eligible the first of the quarter after 12
                    months of employment. The maximum associate contribution is
                    15% (up to the Federal allowable maximum) of total
                    compensation.

                    LONG TERM DISABILITY POLICY - SOFTBANK pays for a long term
                    disability policy for all of our associates. This benefit
                    compensates a disabled associate after 180 days of
                    disability. This program is in addition to the short term
                    disability program that is cost shared with the associate.

                    SUPPLEMENTARY DISABILITY PAY - This program supplements your
                    short term disability policy to afford you 80% of your
                    regular compensation for eight weeks after a one week
                    waiting period, plus one (1) additional week for every year
                    of service on or after an associate's three year anniversary
                    not to exceed twelve (12) weeks.

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                         [SOFTBANK SERVICES GROUP LOGO]

                    VACATIONS - SOFTBANK believes in rewarding an associate for
                    long term commitment and has set up a progressive vacation
                    schedule as outlined in our associate handbook.

                    SABBATICAL - SOFTBANK believes in a long term commitment to
                    and from its associates. As a company benefit, upon
                    crossing your fifth year anniversary date, an associate may
                    apply for a sabbatical of four successive weeks additional
                    vacation, to be used within a 24 month period of time.

                    This benefit is designed as a perk so that an associate
                    maintains a holistic life perspective. To be eligible for
                    this benefit, an associate must apply for the sabbatical
                    prior to the requested date and must adhere to the
                    guidelines of the program.

                    PROFIT SHARING - 10% of the annual post tax profits earned
                    by the company will be shared with all full time associates
                    hired prior to September 1 and employed as of December 31 of
                    the plan year.

All benefits outlined herein are governed by the specific plan description or
applicable program parameters.

We also offer a variety of company sponsored benefits which are described in the
Company Associate Handbook, which you will receive during your new hire
orientation. You are more than welcome to review these additional benefits prior
to accepting this offer. Please let me know and I will make the handbook
available to you prior to your start date, if desired.

Our offer of Employment is extended on an "at will" basis which is for no
specific period of time. As a result, either you or SOFTBANK are free to
separate your employment relationship at any time for any reason, with or
without cause. This is the full and complete agreement between us on this term.
Although your position responsibilities, title, position location, compensation
and benefits, as well as SOFTBANK's policies and procedures, may change from
time to time; the "at will" nature of your employment may only be changed in
express writing signed by you and the President of the Company. Except for what
appears in this letter, no other statements or representations should be relied
upon by you in accepting employment with SOFTBANK.

Also enclosed in this package is our confidentiality/non-compete agreement.
Your signing of this agreement in addition to providing the legally required
proof of identity and authorization (I-9 form) to work in the United States are
conditions of this offer and employment. Although, there are several documents
that can be supplied to complete your I-9 form, the most common forms of
identification are a picture ID drivers license and a social security card.
Please bring these with you to your new hire orientation.

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                         [SOFTBANK SERICES GROUP LOGO]

Lee, we believe this offer is comprehensive and recognizes your considerable
skills, knowledge and abilities. We are confident that you will find SOFTBANK to
be a company where you can prosper, grow and make a significant contribution to
the overall success and future of the organization. The SOFTBANK team is looking
forward to a meaningful working relationship with you. Should you have any
questions regarding any information contained in this offer letter, please feel
free to contact either myself at (716) 871-2104 or Joanne Biltekoff at 871-7631.

SINCERELY,

/s/ CHERYL R. SCHILTZ

Cheryl R. Schiltz
Employment Manager

A reply to this offer must be received by SOFTBANK no later than Monday,
September 8, 1997.

I am accepting this offer of employment from SOFTBANK and agree to the terms and
conditions as outlined herein.

----------------------------------------      ----------------------------------
               Lee Waters                                    Date

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RELOCATION PROGRAM

We will reimburse you for all reasonable relocation costs. An outline of those
costs are listed below.

O    Remember to keep all receipts for reimbursable items, which must accompany
     your check request form when you submit your expenses. (All expenses must
     be submitted to Human Resources within 30 days from your new location start
     date.) Alcoholic beverages and tobacco products are not reimbursable items.

O    We will provide a moving company (Wilson/North American - Barbara -
     716-826-3555) to move your belonging and automobiles (1 per associate or 2
     per family) that are necessary. You may also elect to use a "Ryder" truck,
     if appropriate. The company will pay this cost directly. SOFTBANK Services
     Group will make the arrangement for our relocation company to contact you,
     if you desire.

O    We will reimburse up to $50.00 total for the transportation of any pets.

O    The reimbursement of airfare - (all reservations must be made through our
     Travel Desk.)

O    Auto mileage (if appropriate) is calculated at $.29 cents.

O    Temporary Housing - See offer letter.

O    Rental car up to one week provided that the associate's car is in transit
     from their previous residence. (This must be arranged by our Travel Desk.)

O    Utility hookup charges (This does not apply to deposits - there is a
     $200.00 maximum)

O    Department of Motor Vehicles, re-registering of automobiles up to $150.00
     one-time reimbursement per family.

O    Any lost security deposits for current housing up to two (2) months.

O    Reimbursement of one fact-finding trip to the new site. (See offer letter)

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                             SOFTBANK SERVICES GROUP
                               ASSOCIATE AGREEMENT

     In consideration of my employment by Softbank Services Group I am entering
into this Agreement

     I agree to the following:

1.   COMPETITIVE RELATIONSHIPS: While working at Softbank Services Group and/or
     for a period of one (1) year following the termination of my employment
     with Softbank Services Group, I will not directly or indirectly; (i) own or
     operate any business which competes in any way with the business of
     Softbank Services Group; or (ii) accept employment or contract with any
     competitor of Softbank Services Group to perform the same or similar
     services for any Softbank Services Group client to which I was assigned
     during the one (1) year period immediately preceding the date of
     termination of my employment with Softbank Services Group.

2.   CLIENT RELATIONSHIPS: I will not, directly or indirectly, for a period of
     one (1) year from the date of termination of my employment with Softbank
     Services Group, accept employment or a contractor position with any
     Softbank Services Group client to which I was assigned during the one (1)
     year immediately preceding the date of termination of my employment with
     Softbank Services Group.

3.   EMPLOYMENT RELATIONSHIPS: I will not, directly or indirectly, during the
     term of my employment with Softbank Services Group and for a period of one
     (1) year following the date of termination of my employment with Softbank
     Services Group, solicit, hire or recruit any Softbank Services Group
     employee to provide services for any organization rather than Softbank
     Services Group.

4.   CONFIDENTIAL INFORMATION: I will not, directly or indirectly, during the
     term of my employment with Softbank Services Group and after the
     termination of my employment with Softbank Services Group, disclose to
     anyone any client or customer lists, trade secrets, price lists, credit
     card numbers or other proprietary or confidential information relating to
     Softbank Services Group or its clients obtained by me during my employment
     with Softbank Services Group. I will not directly or indirectly
     inappropriately use Softbank Services Group's clients' databases, product
     offers, and/or proprietary computer systems for personal gain or use.

5.   DEVELOPMENTS/IMPROVEMENTS: All ideas, inventions, trademarks, copyrights
     and other developments or improvements conceived by me, alone or with
     others, during the term of my employment, whether or not during working
     hours, that are within the scope of Softbank Services Group's business
     operations or that relate to any company work or projects, are the
     exclusive property of Softbank Services Group. I agree to assist the
     company, at its expense, to obtain patents on any such patentable ideas,
     inventions, trademarks, and other developments, and agree to execute all
     documents necessary to obtain such patents in the name of the company.

6.   REPAYMENT OF ADVANCES: I agree in the event I owe Softbank Services Group
     any sum at the time of my termination, Softbank Services Group may deduct
     the sum owed by me from my compensation or severance pay.<PAGE>   1
                                                                   EXHIBIT 10.33

                                 PROMISSORY NOTE

                                                      Buffalo, New York, U.S.A.

                AMOUNT;  FOR VALUE RECEIVED, the undersigned, Lee Waters
               INTEREST  ("BORROWER"), residing at 5557 Woods Edge Court,
                   RATE  Williamsville, New York 14221, promises to pay to the
                         order of ClientLogic Corporation (ClientLogic), a
                         corporation organized and existing under the laws of
                         Delaware, with offices at 699 Hertel Avenue, Buffalo,
                         New York 14207, the principal sum Sixty-five thousand
                         United States dollars (US $65,000.00). This note will
                         bear interest from the date hereof at the rate of eight
                         percent (8%) per annum, unless otherwise stated herein.

                PAYMENT  The principal amount of this Note shall be payable to
               SCHEDULE  ClientLogic from the proceeds and upon the sale of the
                         BORROWER's property located at 5557 Woods Edge Court,
                         Williamsville, New York, or six months from the
                         execution of this Note, whichever occurs first.

                DEFAULT  If any of the following events shall occur, the entire
                         unpaid outstanding principal balance of this Note
                         shall, on demand by the holder of this Note, be
                         immediately due and payable: (a) nonpayment of any sum
                         due under this Note; (b) a default under any other
                         provision of this Note; (c) a breach of any
                         representation or warranty under this Note; (d) the
                         making of any assignment for the benefit of creditors
                         by the undersigned; (e) the filing of a petition under
                         any bankruptcy, insolvency or similar law against the
                         undersigned and such petition not being dismissed
                         within a period of thirty (30) days of the filing, or
                         (f) the authorization of BORROWER for the dissolution
                         of BORROWER. Acceptance of payments of arrears or while
                         BORROWER is in default shall not waive or affect any
                         prior acceleration of this Note.

        ACCELERATION ON  In the event BORROWER is separated from employment with
                PAYMENT  the holder of this note, the outstanding balance shall
                         be immediately due and owing. The holder of this note
                         is authorized by BORROWER, upon separation from
                         employment to deduct from wages, vacation pay or any
                         other amounts due to BORROWER, the outstanding balance
                         due and owing on this note, if any.

             COLLATERAL  In addition, if any outstanding balance is due on this
                         note and BORROWER desires to exercise vested stock
                         options, BORROWER agrees to execute a stock pledge
                         agreement and stock power and deliver to holder in good
                         transferable form the full number of shares of common
                         stock which are purchased pursuant to such options
                         ("Collateral"), as continuing collateral security for
                         the payment of all indebtedness, the BORROWER agrees to
                         pledge and assign to holder, and grants to the holder a
                         lien upon and security interest in, the Collateral.

                DEFAULT  The outstanding balance of any amount owing under this
               INTEREST  Note which is not paid when due shall bear interest at
                         the rate of eighteen percent (18%) per annum.

           USURY CLAUSE  Notwithstanding any other provision of this Note,
                         interest under this Note shall not exceed the maximum
                         rate permitted by law; and if any amount is paid under
                         this Note as interest in excess or such maximum rate,
                         then the amount so paid will not constitute interest
                         but will constitute a prepayment on account of the
                         principal amount of this Note.

                    TAX  All payments under this Note shall be made without
                         defense, set-off or counterclaim, free and clear of
                         and without deduction for any taxes of any nature now
                         or hereafter imposed. Should any such payment be
                         subject to any tax, the undersigned shall pay to the
                         holder of this Note such additional amounts as may be
                         necessary to enable the holder to receive a net amount
                         equal to the full amount payable hereunder. As used in
                         this paragraph, the term "tax" means any tax, levy
                         impost, duty, charge, fee, deduction, withholding,
                         turnover tax, stamp tax and any restriction or
                         condition resulting in a charge imposed in any
                         jurisdiction upon the payment or receipt of any amount
                         specified herein, other than taxes on the overall net
                         income of the holder under the laws of New York.

                           CONFIDENTIAL & PROPRIETARY

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               EXPENSES  The undersigned agrees to pay on demand all expenses of
                         collecting and enforcing this Note, including, without
                         limitation, expenses and fees of legal counsel, court
                         costs and the cost of appellate proceedings.

         GOVERNING LAW;  This Note and the obligations of the undersigned shall
      AGENT FOR SERVICE  be governed by and construed in accordance with the
             OF PROCESS  laws or the State of New York. For purposes of any
                         proceeding involving this Note or any of the
                         obligations of the undersigned, the undersigned hereby
                         submits to the non-exclusive jurisdiction of the courts
                         of the State of New York and of the United States
                         having jurisdiction in the County of Eric State of New
                         York, and agrees not to raise and waives any objection
                         to or defense based upon the jurisdiction or venue of
                         any such court based. The undersigned agrees not to
                         bring any action or other proceeding with respect to
                         this Note, or with respect to any of its obligations,
                         in any other court unless such courts of the State of
                         New York and of the United States determine that they
                         do not have jurisdiction in the matter.

              WAIVER OF  The undersigned waives presentment for payment, demand,
      PRESENTMENT, ETC.  protest and notice of protest and of non-payment and
                         any or all notices or demands in connection with the
                         delivery, acceptance, performance or default of
                         enforcement of this Note.

          DELAY; WAIVER  The failure or delay by the holder of this Note
                         exercising any of its rights hereunder in any instance
                         shall not constitute a waiver thereof in that or any
                         other instance. The holder of this Note may not waive
                         any of its rights except by an instrument in writing
                         signed by the holder.

             PREPAYMENT  The undersigned may prepay all or any portion of the
                         principal of this Note at any time and from time to
                         time without premium or penalty.

              AMENDMENT  This Note may not be amended without the written
                         approval of the holder.

    This Note may not be changed or modified orally, but only by agreement in
    writing signed by the party against whom enforcement or such change or
    termination is sought.

    BORROWER hereby knowingly, voluntarily and intentionally waives any right it
    may have to a trial by jury in respect of any litigation based hereon, or
    arising out of, under or in connection with this Note or any document
    executed in connection herewith, or any course of conduct, course of
    dealing, statements (whether written or oral) or actions or the parties.

    IN WITNESS WHEREOF, the BORROWER has duly executed this Note the day and
    year above written.

                                               /s/ LEE WATERS
                                              ------------------------------

                                              BY: LEE WATERS

    Sworn to and subscribed before me this 11th

    day of October, 1999.

    /s/ CARLEEN A. DUNNE
    ---------------------
    Notary Public                 CARLEEN A. DUNNE
                            Notary Public, State of New York
                                Qualified in Erie County
                          My Commission Expires July 26, 2001

                           CONFIDENTIAL & PROPRIETARY

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