Document:

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                                                                    Exhibit 10.9

                                                                  Conformed Copy

           AMENDMENT NO. 1 TO REGISTRATION AND PARTICIPATION AGREEMENT

            AMENDMENT NO. 1, dated as of November 19, 1999 (the "Amendment"), to
the Registration and Participation Agreement, dated as of March 30, 1998 (the
"Agreement"), among NA Holding Corporation, a Delaware corporation (the
"Company") and Clayton, Dubilier & Rice Fund V Limited Partnership, a Cayman
Islands exempted limited partnership (together with any successor investment
vehicle managed by Clayton, Dubilier & Rice, Inc., the "CD&R Fund").

                              W I T N E S S E T H :

            WHEREAS, the Company is a party to an Acquisition Agreement, dated
as of September 14, 1999, as amended from time to time (the "Acquisition
Agreement"), with NFC plc, a company organized under the laws of England and
Wales ("NFC"), pursuant to which the Company has issued as of the date hereof
174,961 shares of its Common Stock, par value $0.01 per share (the "Common
Stock") and has executed and delivered to NFC International Holdings
(Netherlands II) BV a Common Stock Purchase Warrant (the "Warrant") to purchase
87,480 shares of its Common Stock;

            WHEREAS, the Company has entered into a Stock Subscription
Agreement, dated as of the date hereof, as amended from time to time (the "NFC
Subscription Agreement"), with NFC, pursuant to which the Company will issue and
sell to NFC, and NFC will purchase from the Company, on or before December 31,
1999, 56,338 shares of Common Stock;

            WHEREAS, the Company has entered into a Stock Subscription
Agreement, dated as of the date hereof, as amended from time to time (the "CD&R
Fund Subscription Agreement") with the CD&R Fund, pursuant to which the Company
will issue and sell to the CD&R Fund, and the CD&R Fund will purchase from the
Company, on or before December 31, 1999, up to 281,690 shares of Common Stock
less such number of shares of Common Stock as NFC purchases on or before
December 31, 1999;

            WHEREAS, in connection with the Acquisition Agreement, the Company,
North American Van Lines, Inc., NFC plc and the CD&R Fund have entered into a
Letter Agreement, dated as of the date hereof, as may be amended from time to
time, setting forth certain rights and obligations relating to the shares of the
Common Stock of the Company owned by NFC; and

            WHEREAS, the Company and the CD&R Fund have agreed to amend the
Agreement and to make NFC a party to the Agreement, subject to the terms and
conditions of this Amendment;

            NOW, THEREFORE, the parties hereto hereby agree as follows:

1. Definitions. Capitalized terms used herein without other definition are used
as defined in the Agreement.

2. Amendment to Section 2 of the Agreement.

            (a) The definition of "Qualifying Number" is hereby amended by
deleting the words "and Individual Investors" in the third line thereof.
<PAGE>

            (b) The definition "Registrable Securities" is hereby amended by
deleting "and" where it appears before clause "(c)" in the first sentence
thereof, by redesignating clause "(c)" as clause "(e)" and by adding new clauses
(c) and (d) to the first sentence thereof as follows:

            "(c) any shares of Common Stock issued pursuant to the Acquisition
            Agreement and upon exercise of the Warrant and any other shares of
            Common Stock otherwise acquired by NFC or any of its Affiliates
            pursuant to the NFC Stock Subscription Agreement or otherwise;"

            "(d) any shares of Common Stock issued to the CD&R Fund pursuant to
            the Second Fund Stock Subscription Agreement, and".

            (c) The following new defined terms are hereby added to Section 2 in
alphabetical order:

            "Acquisition Agreement": the Acquisition Agreement, dated as of
September 14, 1999, between the Company and NFC.

            "NFC": NFC plc, a company organized under the laws of England and
Wales.

            "NFC Stock Subscription Agreement": The stock subscription
agreement, dated as of the date hereof, between the Company and NFC relating to
the purchase by NFC of 56,338 shares of Common Stock.

            "Second Fund Stock Subscription Agreement": The stock subscription
agreement, dated as of the date hereof, between the Company and the CD&R Fund
relating to the purchase by the Fund of up to 281,690 shares of Common Stock.

            "Warrant": the Common Stock Purchase Warrant, dated as of November
19, 1999, to purchase 87,480 shares of Common Stock executed and delivered by
the Company to NFC International Holdings (Netherlands II) BV in connection with
the transactions contemplated by the Acquisition Agreement and any warrant to
purchase Common Stock issued in replacement or substitution of a portion or all
of such Warrant.

3. Amendment to Section 3 of the Agreement.

            (a) Section 3.1(a) of the Agreement is hereby amended by adding
"(i)" before "Subject" in the first line thereof and adding a new subparagraph
(ii) thereto reading in its entirety as follows:

      "(ii) Subject to the provisions of Section 3.6, at any time after six
      months following the consummation of a Public Offering and so long as NFC
      and its Affiliates owns at least 115,650 shares of Common Stock (as
      adjusted for any stock split, share dividend, share recombination or
      exchange), NFC shall have the right to make two written requests that

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      the Company effect the registration under the Securities Act of all or
      part of the Registrable Securities then held by NFC and any of its
      Affiliates, which requests shall specify the intended method of
      disposition thereof by NFC and any of its Affiliates, provided that the
      minimum number of Registrable Securities covered by any such request shall
      be equal to 115,650 shares of Common Stock."

            (b) Section 3.1(b) of the Agreement is hereby amended by replacing
the reference to "Section 3.1" in subparagraph (x) thereof with a reference to
"Section 3.1(a)(i), by replacing the reference to "Section 3.1(a)" in
subparagraph (x) thereof with a reference to "Section 3.1(b)", and by replacing
the reference to "Section 3.1" in subparagraph (y) thereof with a reference to
"Section 3.1(a)(i)".

            (c) Section 3.1(d) is hereby amended by replacing the first sentence
thereof in its entirety with the following:

      "The Company will pay all Registration Expenses in connection with the
      first three registrations which are effected as requested under Section
      3.1(a)(i) and with the first registration which is requested pursuant to
      Section 3.1(a)(ii), provided that if any pro rata allocation conducted in
      accordance with Section 3.1(g) results in the registration of less than
      80% of the shares of Registrable Securities for which NFC requested
      registration pursuant to its first request under Section 3.1(a)(ii), then
      NFC shall not be deemed to have used its first request for purposes of
      either this Section 3.1(d) or Section 3.1(a)(ii)."

            4. Amendment to Section 6.2. Section 6.2 is hereby amended by adding
after the word "Securities" at the end of the first sentence thereof the
following:

      ", provided, however, that so long as NFC or any of its Affiliates owns at
      least 10% of the outstanding shares of Common Stock, this Agreement may
      not be amended in a manner that adversely affects the rights of NFC or its
      Affiliates under this Agreement without their prior written consent."

            5. Amendment to make NFC a Party to this Agreement. The Agreement is
hereby amended to make NFC a party to the Agreement.

           6. Miscellaneous. Except as expressly amended and modified hereby,
the Agreement is hereby reaffirmed.

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<PAGE>

            IN WITNESS WHEREOF, the parties hereto have caused this Amendment to
be duly executed by their respective duly authorized representatives as of the
date first above written.

                                 NA HOLDING CORPORATION

                                 By /s/R. Barry Uber
                                    --------------------------------------------
                                    Name: R. Barry Uber
                                    Title: President and Chief Executive Officer

                                 CLAYTON, DUBILIER & RICE
                                   FUND V LIMITED PARTNERSHIP

                                 By CD&R Associates V Limited Partnership,
                                    the general partner

                                 By CD&R Investment Associates II, Inc.

                                    By /s/Donald J. Gogel
                                       -----------------------------------------
                                       Name: Donald J. Gogel
                                       Title: President and Chief Executive
                                              Officer

                                 NFC PLC

                                 By /s/Jeremy Letchford
                                    --------------------------------------------
                                    Name: Jeremy Letchford
                                    Title: Secretary

                                       4<PAGE>
                                                                   Exhibit 10.10

                                                                  Conformed Copy

                             NA HOLDING CORPORATION
                         NORTH AMERICAN VAN LINES, INC.
                              5001 U.S. Hwy 30 West
                            Fort Wayne, Indiana 46801

                         CLAYTON, DUBILIER & RICE FUND V
                               LIMITED PARTNERSHIP
                           1403 Foulk Road, Suite 106
                              Wilmington, DE 19803

                                                         As of November 19, 1999

NFC plc
66 Chiltern Street
London W1N 3LT  England
Attention:  Director of Legal Services

Ladies and Gentlemen:

            Reference is made to the Acquisition Agreement, dated as of
September 14, 1999, as such agreement may be amended from time to time (the
"Acquisition Agreement"), between NA Holding Corporation (the "Company") and NFC
plc ("NFC"), the Registration and Participation Agreement, dated as of March 30,
1998, as amended as of November 19, 1999, as such agreement may be amended from
time to time (the "Registration and Participation Agreement"), between the
Company and Clayton, Dubilier & Rice Fund V Limited Partnership (the "CD&R
Fund"), the Stock Subscription Agreement, dated as of November 19, 1999, between
the Company and the CD&R Fund as such agreement may be amended by from time to
time (the "CD&R Fund Subscription Agreement"), and the Stock Subscription
Agreement, dated as of November 19, 1999, between the Company and NFC, as such
agreement may be amended from time to time (the "NFC Subscription Agreement").
Unless otherwise defined herein, all capitalized terms used in this letter
agreement (this "Agreement") shall have the meanings ascribed to such terms in
the Acquisition Agreement.

            WHEREAS, pursuant to the transactions contemplated by the
Acquisition Agreement, the Company has issued to NFC International Holdings
(Netherlands II) BV 174,961 shares of the Common Stock (the "Common Stock"), par
value $0.01 per share of the Company, and pursuant to the NFC Subscription
Agreement, the Company will issue to NFC or one of its Subsidiaries 56,338
shares of the Common Stock of the Company (collectively with the 174,961 shares
of Common Stock issued pursuant to the Acquisition Agreement, the "Shares");

            WHEREAS, the Shares are entitled to the benefits of and are bound by
the obligations set forth in the Registration and Participation Agreement;
<PAGE>

            WHEREAS, pursuant to the transactions contemplated by the
Acquisition Agreement, the CD&R Fund Subscription Agreement and the NFC
Subscription Agreement, NFC will become a minority stockholder of the Company
and the CD&R Fund will remain the majority stockholder of the Company;

            WHEREAS, pursuant to the transactions contemplated by the
Acquisition Agreement, Realcause Limited, a wholly owned Subsidiary of NFC, will
retain ownership of two shares (the "U.K. Shares") of the capital stock of
Pickfords Limited and

            WHEREAS, the Company, NFC and the CD&R Fund wish to enter into this
Agreement in order to set forth their mutual agreement concerning certain rights
and obligations in respect of the Shares and the U.K. Shares held by NFC and
certain other matters with respect to the Common Stock and the Board of
Directors of the Company;

            NOW, THEREFORE, the parties hereto hereby agree as follows:

            Section 1. Board of Directors. (a) Composition; Nominees. (i)
Subject to the provisions of this Agreement, each of the Boards of Directors of
the Company and North American Van Lines, Inc. ("NAVL") (the "Boards") shall
consist initially of ten members and may be increased or decreased in accordance
with the by-laws of the Company and NAVL, respectively. The CD&R Fund shall be
entitled to nominate nine members to each of the Boards, four of whom shall not
be employed by either the Company, any of its Subsidiaries or Clayton, Dubilier
& Rice, Inc. (the "Independent Directors").

            (ii) So long as NFC or any of its Affiliates owns 10% of the
outstanding shares of Common Stock (determined as if all of the shares issuable
to NFC or its Affiliates under the Warrant were outstanding and held by NFC),
NFC shall be entitled (i) to nominate one member to each of the Boards, (ii) to
be consulted by the CD&R Fund respecting the nomination of the first Independent
Director nominated after the date hereof to fill any vacancy created by the
death, disability, retirement, resignation or removal of any of the Independent
Directors that are members of the Boards as of the date hereof, and with respect
to every fourth nomination thereafter of a candidate to fill a vacancy on the
Boards created by the death, disability, retirement, resignation or removal of
an Independent Director and (iii) to nominate one member of the Audit Committee
of the Board of the Company. In the event that the number of authorized
directors of any of the Boards shall exceed ten and so long as NFC or any of its
Affiliates owns 10% of the outstanding shares of Common Stock (determined as if
all of the shares issuable to NFC or its Affiliates under the Warrant were
outstanding and held by NFC), (x) NFC shall have the right to nominate as many
more additional members to any such Boards as may be

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<PAGE>

required to prevent the percentage of NFC's representatives on each of the
Boards from falling below ten percent and (y) the CD&R Fund shall have the right
to nominate all other members to the Boards. NFC may elect, at its option, not
to exercise such rights to nominate or to be consulted with respect to the
nomination of directors of the Boards pursuant to this Section 1(a). The Company
and each of the other parties hereto agrees to take all steps within their
power, including voting any shares of Common Stock by them or any of their
Affiliates, to cause any person so nominated to be elected to the Boards.

            (iii) So long as NFC is entitled to nominate a director pursuant to
this Section 1(a)(ii) and elects not to exercise such right, NFC shall have the
right to appoint a non-voting observer to attend all meetings of the Boards and
to receive copies of all materials sent to the members of the Boards in
connection with meetings of the Boards. The director nominated by NFC pursuant
to this Section 1(a) shall be entitled to receive the same compensation and
reimbursement of expenses that is paid to the Independent Directors of the
Boards and shall be provided with all materials sent to the members of the
Boards in connection with meetings of the Boards and the members of the
committees of the Board in connection with meetings of the committees of the
Board.

            (iv) If NFC and any of its Affiliates ceases to own at least 10%
(determined as if all of the shares issuable to NFC or its Affiliates under the
Warrant were outstanding and held by NFC) of the outstanding shares of Common
Stock but continues to own at least 5% (determined as if all of the shares
issuable to NFC or its Affiliates under the Warrant were outstanding and held by
NFC) of the outstanding shares of Common Stock, it shall have the right to
appoint a non-voting observer to attend all meetings of the Boards and to
receive copies of all materials sent to the members of the Boards in connection
with meetings of the Boards.

            (b) Removal and Replacement of Nominees. Any director nominated
pursuant to Section 1(a) by a party hereto may be removed at any time, with or
without cause, by such party (but only by such party), and each party hereto
shall take all steps within its power, including voting any shares of Common
Stock owned by such party or its Affiliates at a meeting of the stockholders of
the Company, to cause such director to be removed. At any time at which any
party shall have exercised its right to nominate a director pursuant to Section
1(a) above (including with respect to NFC's consultation rights) and a vacancy
shall be created on the Boards as a result of the death, disability, retirement,
resignation or removal, with or without cause, of a director nominated by such
party, (x) the Boards will request such party to nominate a candidate to fill
such vacancy or (y) in the event that a candidate to fill such vacancy is to be
elected at the next annual meeting of the stockholders of the Company, such
party shall have the right to nominate the individual to fill such vacancy, and
the provisions of paragraph 1(a) above shall apply with respect to the
nomination and election of such nominee to fill such vacancy.

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<PAGE>

            (c) Other Subsidiary Boards. In the event that any employee of
Clayton, Dubilier & Rice, Inc. is appointed to the Board of Directors of any
Subsidiary of the Company ("Subsidiary Board") the provisions of Sections 1(a)
and (b) above setting forth the rights and conditions for the appointment of
directors and non-voting observers to the Boards of the Company and NAVL shall
apply mutatis mutandis with respect to the appointment of such persons to any
such Subsidiary Board.

            Section 2. Restrictions on Transfer. Neither NFC, nor any of its
representatives, successors or assignees, shall Transfer, directly or
indirectly, any shares of Common Stock to any other Person other than an
Affiliate of NFC, except as provided in this Section 2. No Transfer of any
shares of Common Stock by NFC to an Affiliate of NFC will be effective, and the
Company shall not be required to register any such Transfer, until such
Affiliate has agreed in a writing addressed to the Company to be bound by the
terms of this Agreement.

            Section 2.1. Legends. NFC acknowledges that the certificate or
certificates representing the Shares shall bear an appropriate legend, which
will include, without limitation, the following language:

      "THE SHARES REPRESENTED BY THIS CERTIFICATE ARE SUBJECT TO THE TRANSFER
      RESTRICTIONS (INCLUDING A RIGHT OF FIRST REFUSAL AND A HOLDBACK AGREEMENT)
      SET FORTH IN A LETTER AGREEMENT, DATED AS OF NOVEMBER 19, 1999, AS SUCH
      AGREEMENT MAY BE AMENDED FROM TIME TO TIME, AMONG NA HOLDING CORPORATION,
      NORTH AMERICAN VAN LINES, INC., NFC PLC AND CLAYTON, DUBILIER & RICE FUND
      V LIMITED PARTNERSHIP AND NEITHER THIS CERTIFICATE NOR THE SHARES
      REPRESENTED BY IT ARE ASSIGNABLE OR OTHERWISE TRANSFERABLE EXCEPT IN
      ACCORDANCE WITH THE PROVISIONS OF SUCH LETTER AGREEMENT, A COPY OF WHICH
      IS ON FILE WITH THE SECRETARY OF NA HOLDING CORPORATION. THE SHARES
      REPRESENTED BY THIS CERTIFICATE ARE ENTITLED TO CERTAIN OF THE BENEFITS OF
      AND ARE BOUND BY THE OBLIGATIONS SET FORTH IN A REGISTRATION AND
      PARTICIPATION AGREEMENT, DATED AS OF MARCH 30, 1998, AS AMENDED AS OF
      NOVEMBER 19, 1999, AS SUCH AGREEMENT MAY BE AMENDED FROM TIME TO TIME,
      AMONG NA HOLDING CORPORATION AND CERTAIN STOCKHOLDERS OF NA HOLDING
      CORPORATION, A COPY OF WHICH IS ON FILE WITH THE SECRETARY OF NA HOLDING
      CORPORATION.

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<PAGE>

      "THE SHARES REPRESENTED BY THIS CERTIFICATE HAVE NOT BEEN REGISTERED UNDER
      THE SECURITIES ACT OF 1933, AS AMENDED, OR UNDER ANY STATE OR FOREIGN
      SECURITIES LAWS AND MAY NOT BE TRANSFERRED, SOLD, PLEDGED, HYPOTHECATED OR
      OTHERWISE DISPOSED OF UNLESS (i) (A) SUCH DISPOSITION IS PURSUANT TO AN
      EFFECTIVE REGISTRATION STATEMENT UNDER THE SECURITIES ACT OF 1933, AS
      AMENDED, (B) THE HOLDER HEREOF SHALL HAVE DELIVERED TO NA HOLDING
      CORPORATION AN OPINION OF COUNSEL, WHICH OPINION AND COUNSEL SHALL BE
      REASONABLY SATISFACTORY TO NA HOLDING CORPORATION, TO THE EFFECT THAT SUCH
      DISPOSITION IS EXEMPT FROM THE PROVISIONS OF SECTION 5 OF SUCH ACT OR (C)
      A NO-ACTION LETTER FROM THE SECURITIES AND EXCHANGE COMMISSION, REASONABLY
      SATISFACTORY TO COUNSEL FOR NA HOLDING CORPORATION, SHALL HAVE BEEN
      OBTAINED WITH RESPECT TO SUCH DISPOSITION AND (ii) SUCH DISPOSITION IS
      PURSUANT TO REGISTRATION UNDER ANY APPLICABLE STATE SECURITIES LAWS OR AN
      EXEMPTION THEREFROM."

            Section 2.2. Notice of Proposed Transfer; Opinion of Counsel. Prior
to any Transfer of any shares of Common Stock that are not registered under an
effective registration statement under the Securities Act (other than a Transfer
pursuant to Rule 144 or any comparable rule under such Act), NFC shall give
written notice (a "Transfer Notice") to the Company of its intention to effect
such Transfer and shall comply in all other respects with this Section 2.2. Each
Transfer Notice shall describe the manner and circumstances of the proposed
Transfer in reasonable detail and be accompanied by an opinion of counsel (which
requirement may be waived by the Company), who shall be independent of NFC (but
who may be NFC's regular outside counsel), experienced in Securities Act matters
and reasonably satisfactory to the Company, to the effect that the proposed
Transfer may be effected without registration. Subject to Section 2.3, NFC shall
thereupon be entitled to Transfer the securities in question in accordance with
the terms of the Transfer Notice. Each share certificate, if any, issued upon or
in connection with such Transfer shall bear the restrictive legend set forth in
Section 2.1, unless, in the opinion of such counsel and of counsel to the
Company, such legend is no longer required to ensure compliance with the
Securities Act.

            Section 2.3. Right of First Refusal. In the event that NFC desires
to accept an offer (which must be in writing and for cash, be irrevocable by its
terms for at least 60 days and be a bona fide offer as determined in good faith
by the Board of Directors of the Company or the Executive Committee thereof)
from any prospective purchaser to purchase shares of Common Stock at any time
owned by NFC, it shall give

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notice in writing to the Company and the CD&R Fund (i) designating the number of
shares of Common Stock proposed to be sold, (ii) naming the prospective
purchaser of such shares and (iii) specifying the price (the "Offer Price") at
and terms (the "Offer Terms") upon which NFC desires to sell the same. During
the 30-day period following receipt of such notice by the Company and the CD&R
Fund (the "First Refusal Period"), the Company shall have the right to purchase
from NFC no less than all the shares of Common Stock specified in such notice,
at the Offer Price and on the Offer Terms. The Company hereby undertakes to use
reasonable efforts to act as promptly as practicable following receipt of such
notice to determine whether it shall elect to exercise such right. If the
Company fails to exercise such right within the First Refusal Period, the CD&R
Fund shall have the right to purchase no less than all the shares of Common
Stock at the Offer Price and on the Offer Terms, at any time during the period
beginning on the earlier of (x) the end of the First Refusal Period and (y) the
date of receipt by the CD&R Fund of written notice that the Company has elected
not to exercise its rights under this Section 2.3 and ending 30 days thereafter
(the "Second Refusal Period"). The rights provided hereunder shall be exercised
by written notice to NFC given at any time during the applicable period. If such
right is exercised, the Company or the CD&R Fund, as the case may be, shall
deliver to NFC a certified or bank check for the Offer Price, payable to the
order of NFC, against delivery of the certificates or other instruments
representing the shares of Common Stock so purchased, appropriately endorsed by
NFC. If such right shall not have been exercised prior to the expiration of the
Second Refusal Period, then at any time during the 30 days following the
expiration of the Second Refusal Period, NFC may sell such shares of Common
Stock to (but only to) the intended purchaser named in NFC's notice to the
Company and the CD&R Fund at the Offer Price and on the Offer Terms specified in
such notice, free of all restrictions or obligations imposed by, and free of any
rights or benefits set forth in Section 2 of this Agreement, provided that such
intended purchaser shall have agreed in writing to make and be bound by
representations, warranties and covenants regarding such purchaser's investment
intentions pursuant to an instrument of assumption satisfactory in substance and
form to the Company.

            Section 2.4 Drag-Along Rights. (a) Drag-Along Notice. If the CD&R
Fund intends to effect a sale of 51% or more of its shares of Common Stock of
the Company to a Third Party Buyer and the CD&R Fund elects to exercise its
rights under this Section 2.4, the CD&R Fund shall deliver written notice (a
"Drag-Along Notice") to NFC, which notice shall (a) state (i) that the CD&R Fund
wishes to exercise its rights under this Section 2.4 with respect to such sale,
(ii) the name and address of the Third Party Buyer, (iii) the per share amount
and form of consideration the CD&R Fund proposes to receive for its shares of
Common Stock and (iv) the terms and conditions of payment of such consideration
and all other material terms and conditions of such sale, (b) contain an offer
(the "Drag-Along Offer") by the Third Party Buyer to purchase from NFC a
percentage of his shares of Common Stock equal to the percentage of the shares
of

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Common Stock owned by the CD&R Fund that are to be sold to the Third Party Buyer
(such percentage, the "Applicable Percentage") at the same price and on and
subject to the same terms and conditions offered to the CD&R Fund and (c) state
the anticipated time and place of the closing of the purchase and sale of the
Applicable Percentage of the shares of Common Stock (a "Drag-Along Closing"),
which (subject to such terms and conditions) shall occur not fewer than five (5)
days nor more than ninety (90) days after the date such Drag-Along Notice is
delivered, provided that if such Drag-Along Closing shall not occur prior to the
expiration of such 90-day period, the CD&R Fund shall be entitled to deliver
additional Drag-Along Notices with respect to such Drag-Along Offer.

            (b) Conditions to Drag-Along. Upon delivery of a Drag-Along Notice,
NFC shall have the obligation to sell and transfer to the Third Party Buyer the
Applicable Percentage of NFC's shares of Common Stock pursuant to the Drag-Along
Offer, as the same may be modified from time to time, provided that the CD&R
Fund sells and transfers the Applicable Percentage of its shares of Common Stock
to the Third Party Buyer at the Drag-Along Closing at the same price and on the
same terms and conditions. Within 10 days of receipt of the Drag-Along Notice,
NFC shall (i) execute and deliver to the CD&R Fund a power of attorney and a
letter of transmittal and custody agreement appointing, and in form and
substance reasonably satisfactory to, the CD&R Fund or one or more of its
affiliates designated by the CD&R Fund (the "Custodian"), the true and lawful
attorney-in-fact and custodian for NFC, with full power of substitution, and
authorizing the Custodian to take such actions as the Custodian may deem
necessary or appropriate to effect the sale and transfer of the Applicable
Percentage of the shares of Common Stock to the Third Party Buyer, upon receipt
of the purchase price therefor at the Drag-Along Closing, free and clear of all
security interests, liens, claims, encumbrances, charges, options, restrictions
on transfer (other than those stated on the stock certificate or the terms of
this Agreement), proxies and voting and other agreements of whatever nature, and
to take such other action as may be necessary or appropriate in connection with
such sale or transfer, including consenting to any amendments, waivers,
modifications or supplements to the terms of the sale (provided that the CD&R
Fund also so consents, and, to the extent applicable, sells and transfers the
Applicable Percentage of its shares of Common Stock on the same terms as so
amended, waived, modified or supplemented) and (ii) deliver to the Custodian
certificates representing the Applicable Percentage of the shares of Common
Stock, together with all necessary duly executed stock powers, provided that in
no event shall NFC be subject to any escrow or indemnification obligations in
connection with such sale without its prior written consent. The Custodian shall
hold the Applicable Percentage of the shares of Common Stock and other documents
in trust for NFC pending completion or abandonment of such sale. If, within 90
days after the CD&R Fund delivers the Drag-Along Notice, the CD&R Fund has not
completed the sale of the Applicable Percentage of the shares and of its shares
of Common Stock to the Third Party Buyer and another Drag-Along Notice with
respect to such Drag-Along Offer

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<PAGE>

has not been sent to NFC, the Custodian shall return to NFC all certificates
representing the Applicable Percentage of the shares of Common Stock and all
other documents that NFC delivered in connection with such sale. Promptly after
the Drag-Along Closing, the Custodian shall give notice thereof to NFC, shall
remit to NFC the total consideration for the Applicable Percentage of the shares
of Common Stock sold pursuant thereto (reduced by any amount required to be held
in escrow as consented to by NFC and pursuant to the terms of any purchase and
sale agreement), and shall furnish such other evidence of the completion and
time of completion of such sale and the terms thereof as may reasonably be
requested by NFC.

            (c) Remedies. NFC acknowledges that the CD&R Fund would be
irreparably damaged in the event of a breach or a threatened breach by NFC of
any of its obligations under this 2.4 and NFC agrees that, in the event of a
breach or a threatened breach by NFC of any such obligation, the CD&R Fund
shall, in addition to any other rights and remedies available to it in respect
of such breach, be entitled to an injunction from a court of competent
jurisdiction (without any requirement to post bond) granting it specific
performance by NFC of its obligations under this Section 2.4. In the event that
the CD&R Fund shall file suit to enforce the covenants contained in this 2.4 (or
obtain any other remedy in respect of any breach thereof), the prevailing party
in the suit shall be entitled to recover, in addition to all other damages to
which it may be entitled, the costs incurred by such party in conducting the
suit, including reasonable attorney's fees and expenses. In the event that,
following a breach or a threatened breach by NFC of the provisions of this
Section 2.4, the CD&R Fund does not obtain an injunction granting it specific
performance of the NFC's obligations under this 2.4 in connection with such
proposed sale prior to the time the CD&R Fund completes the sale of the
Applicable Percentage of its shares of Common Stock or, in its sole discretion,
abandons such sale, then the Company shall have the option to purchase all of
the shares of Common Stock from NFC at a purchase price per share equal to the
per share consideration payable pursuant to the Drag-Along Offer.

            Section 2.5. Termination of Restrictions. (a) Securities Law
Restrictions. The legend requirements of Section 2.1 and the restrictions
imposed by Section 2.2 shall terminate as to any Shares (i) when and so long as
such Shares have been effectively registered under the Securities Act and
disposed of in accordance with the registration statement covering such Shares,
(ii) when, in the opinions of both counsel for NFC and counsel for the Company,
such restrictions are no longer required in order to insure compliance with the
Securities Act or (iii) when such Shares have been beneficially owned, by a
person who has not been an affiliate of the Company for at least three months,
for a period of at least two years, all as determined under Rule 144 under the
Securities Act. Whenever any such securities law restrictions shall terminate as
to any Shares, as soon as practicable thereafter and in any event within five
days, the holder thereof shall be entitled

                                       8
<PAGE>

to receive from the Company and the Company agrees to issue to such holder,
without expense (other than transfer taxes, if any) and at the request of the
holder thereof, new securities of like tenor not bearing the second paragraph of
the legend set forth in Section 2.1 hereof. The legend requirements of the first
paragraph of the legend set forth in Section 2.1 hereof shall continue in effect
with respect to other transfer restrictions set forth herein and in the
Registration and Participation Agreement for so long as such restrictions remain
applicable and thereafter the Company agrees to reissue securities not bearing
any legend.

            (b) Other Restrictions. The restrictions set forth in Sections 2.3
and 2.4 shall terminate in the event that a Public Offering has been
consummated.

            Section 2.6. Registration; Restrictions on Sale Upon Public
Offering. NFC agrees that, in the event that the Company files a registration
statement under the Securities Act with respect to an underwritten public
offering of any shares of its capital stock, it will not seek to effect any
public sale (including a sale under Rule 144) of any of the shares of capital
stock of the Company or any distribution of such shares, other than as part of
such underwritten public offering, during the 20 days prior to and the 180 days
after the effective date of such registration statement.

            Section 2.7 Qualifying Sale. The CD&R Fund agrees that it shall not
consummate the sale of any of its shares of Common Stock in a transaction that
would be deemed a Qualified Sale (as defined in the Registration and
Participation Agreement) unless and until those holders of Registrable
Securities (as defined in the Registration and Participation Agreement) who have
elected to participate in the contemplated Qualifying Sale are allowed to
participate in such Qualifying Sale (in accordance with Section 4(a) of the
Registration and Participation Agreement).

            Section 2.8 Delivery of Certain Financial Information. As long as
the Company (x) has not registered any securities under the Exchange Act and (y)
is not subject to the reporting requirements of the Exchange Act, the Company
will provide NFC with copies of the financial information that the Company
provides to holders of NAVL's senior subordinated notes.

            Section 3. Restrictions on U.K. Shares Realcause Limited shall not
Transfer the U.K. Shares without the prior written consent of the Buyer such
consent not not to be unreasonably withheld. The "Drag-Along" provisions of
Section 2.4 shall apply to the U.K. Shares mutatis mutandis in the case of a
transfer of the shares of Pickfords Limited.

            Section 4. Definitions.

                                       9
<PAGE>

            Affiliate: with respect to any Person, any other Person that
directly or indirectly, through one or more intermediaries, controls, or is
controlled by, or is under common control with, such Person.

            Applicable Percentage: the meaning specified in Section 2.4.

            Beneficially Own: with respect to any securities shall mean having
"beneficial ownership" of such securities (as determined pursuant to Rule 13d-3
under the Exchange Act), including pursuant to any agreement, arrangement or
understanding, whether or not in writing.

            Board: the meaning specified in Section 1(a).

            CD&R Fund: Clayton, Dubilier & Rice Fund V Limited Partnership, a
Cayman Islands exempted limited partnership (together with any successor
investment vehicle managed by Clayton, Dubilier & Rice, Inc.).

            Commission: the Securities and Exchange Commission or any other
Federal agency at the time administering the Securities Act or the Exchange Act,
whichever is the relevant statute for the particular purpose.

            Common Stock: the meaning specified in the recitals to this
Agreement.

            Company: the meaning specified in the introductory paragraph of this
Agreement.

            Drag-Along Closing: the meaning specified in Section 2.4.

            Drag-Along Notice: the meaning specified in Section 2.4.

            Drag-Along Offer: the meaning specified in Section 2.4.

            Drag-Along Price: the meaning specified in Section 2.4.

            Exchange Act: the Securities Exchange Act of 1934, as amended, or
any successor Federal statute and the rules and regulations thereunder, which
shall be in effect at the time. Any reference to a particular section of the
Securities Exchange Act of 1934 shall include a reference to the corresponding
section, if any, of any such successor statute.

            First Refusal Period: the meaning specified in Section 2.3.

                                       10
<PAGE>

            Independent Directors: the meaning specified in Section 1(a).

            NFC: the meaning specified in the introductory paragraph of this
Agreement, provided that for all purposes of this Agreement the term "NFC" shall
also include any Affiliate of NFC in whose name any shares of Common Stock are
registered from time to time.

            Offer Price: the meaning specified in Section 2.4.

            Offer Terms: the meaning specified in Section 2.4.

            Person: an individual, a partnership, a limited liability company,
an association, a joint venture, a corporation, a business, a trust, an
unincorporated organization or a government or any department, agency or
subdivision thereof.

            Public Offering: any underwritten public offering of Common Stock
led by one or more underwriters at least one of which is of nationally
recognized standing pursuant to an effective registration statement under the
Securities Act.

            Registration and Participation Agreement: the meaning specified in
the introductory paragraph of this Agreement.

            Second Refusal Period: the meaning specified in Section 2.3.

            Securities Act: the Securities Act of 1933, as amended, or any
successor Federal statute, and the rules and regulations thereunder, which shall
be in effect at the time. Any reference to a particular section of the
Securities Act of 1933 shall include a reference to the corresponding section,
if any, of any such successor statute.

            Shares: the meaning specified in the recitals of this Agreement.

            Subsidiary: as to any Person, any corporation at least a majority of
the shares of stock of which having general voting power under ordinary
circumstances to elect a majority of the Board of Directors of such corporation
(irrespective of whether or not at the time stock of any other class or classes
shall have or might have voting power by reason of the happening of any
contingency) is, at the time as of which the determination is being made, owned
by such Person, or one or more of its Subsidiaries or by such Person and one or
more of its Subsidiaries.

            Subsidiary Board: the meaning specified in Section 1(c).

                                       11
<PAGE>

            Third Party Buyer: any Person who is not an Affiliate of the CD&R
Fund and who does not own shares of common stock in a company (other than the
Company) in which an investment fund managed by Clayton, Dubilier & Rice, Inc.
has made an investment.

            Transfer: unless the context otherwise requires, any sale,
assignment, pledge or other disposition of any security, or of any interest
therein, which could constitute a "sale" as that term is defined in Section 2(3)
of the Securities Act.

            Transfer Notice: the meaning specified in Section 2.2.

            U.K. Shares: the meaning in the recitals to this Agreement.

            Section 5. Notices. All notices, requests, demands, waivers and
other communications required or permitted to be given under this Agreement
shall be in writing and shall be deemed to have been duly given if (a) delivered
personally, (b) mailed, certified or registered mail with postage prepaid, (c)
sent by next-day or overnight mail or delivery or (d) sent by telecopy or
telegram (with telephone confirmation), as follows:

            if to NFC, to it at:

                  NFC plc
                  66 Chiltern Street
                  London  W1N 3LT
                  England
                  Fax: (44 171) 224-2381
                  Tel: (44 171) 317-0088
                  Attention: Director of Legal Services

            with copies to:

                  Kirkland & Ellis
                  Citicorp Centre
                  153 East 53rd Street
                  New York, New York  10022
                  Fax: 212-446-4900
                  Tel: 212-446-4940
                  Attention: Kirk A. Radke

                                       12
<PAGE>

            and

                  Ashurst Morris Crisp
                  Broadwalk House
                  5 Appold Street
                  London  England  EC2A 2HA
                  Fax: (44 171) 972-7990
                  Tel: (44 171) 972-7710
                  Attention: Geoffrey Green

            if to the Company or NAVL, to it at:

                  NA Holding Corporation
                  c/o North American Van Lines, Inc.
                  5001 U.S. HWY 30 West
                  Fort Wayne, Indiana  46801
                  Fax: 219-429-3135
                  Tel: 219-429-2511
                  Attention: General Counsel

            with a copy to:

                  Debevoise & Plimpton
                  875 Third Avenue
                  New York, New York  10022
                  Fax: 212-909-6836
                  Tel: 212-909-6000
                  Attention: Paul S. Bird

            if to the CD&R Fund, to it at:

                  Clayton, Dubilier & Rice Fund V
                  Limited Partnership
                  1403 Foulk Road, Suite 106
                  Wilmington, Delaware 19803
                  Attention: General Partner

                                       13
<PAGE>

            with a copy to:

                  Debevoise & Plimpton
                  875 Third Avenue
                  New York, New York  10022
                  Fax: 212-909-6836
                  Tel: 212-909-6000
                  Attention: Paul S. Bird

            Section 6. Amendment. This Agreement and any term hereof may be
changed, waived, discharged or terminated only by an instrument in writing
signed by the party against which enforcement of such change, waiver, discharge
or termination is sought.

            Section 7. Successors and Assigns. This Agreement shall be binding
upon the Company, the CD&R Fund and NFC and their respective successors and
assigns. No party hereto may assign this Agreement (other than to its
Affiliates) or its rights or duties hereunder without the prior written consent
of the other parties hereto.

            Section 8. No Third Party Beneficiary. This Agreement is intended to
be solely for the benefit of the parties hereto and is not intended to confer
any benefits or create any rights in favor of, any person other than the parties
hereto.

            Section 9. Entire Agreement. This Agreement, together with the
Acquisition Agreement, the Registration and Participation Agreement and the NFC
Subscription Agreement, constitutes the entire understanding and agreement among
the parties as to the matters covered herein and supersedes and replaces any
prior understanding, agreement or statement of intent, whether written or oral,
among the parties with respect to the subject matter hereof.

            Section 10. Miscellaneous. The section headings of this Agreement
are for purposes of convenience only and shall not constitute a part hereof.
This Agreement may be executed in counterparts, each of which shall be deemed an
original and all of which taken together shall constitute one and the same
instrument.

                                       14
<PAGE>

THIS AGREEMENT SHALL BE CONSTRUED AND ENFORCED IN ACCORDANCE WITH AND GOVERNED
BY THE LAWS OF THE STATE OF NEW YORK (WITHOUT GIVING EFFECT TO ITS PRINCIPLES OR
RULES OF CONFLICT OF LAWS TO THE EXTENT SUCH PRINCIPLES OR RULES WOULD REQUIRE
OR PERMIT THE APPLICATION OF THE LAWS OF ANOTHER JURISDICTION).

                                       Very truly yours,

                                       NA HOLDING CORPORATION

                                       By /s/R. Barry Uber
                                          --------------------------------------
                                          Name: R. Barry Uber
                                          Title: President and Chief Executive
                                                 Officer

                                       NORTH AMERICAN VAN LINES, INC.

                                       By /s/R. Barry Uber
                                          --------------------------------------
                                          Name: R. Barry Uber
                                          Title: President and Chief Executive
                                                 Officer

                                       15
<PAGE>

                                       CLAYTON, DUBILIER & RICE
                                       FUND V LIMITED PARTNERSHIP

                                       By CD&R Associates V
                                          Limited Partnership
                                          the General Partnership

                                       By CD&R Investment Associates II, Inc.

                                       By /s/Donald J. Gogel
                                          --------------------------------------
                                          Name: Donald J. Gogel
                                          Title: President and Chief Executive
                                                 Officer

Agreed to and acknowledged
as of the date first written above.

NFC PLC

By /s/Jeremy Letchford
   ----------------------------
   Name: Jeremy Letchford
   Title: Secretary

                                       16
<PAGE>

Agreed to and acknowledged
as of the date first written above.

NFC INTERNATIONAL HOLDINGS
     (NETHERLANDS II) BV

By /s/Ronan J. Dunne
   ----------------------------
   Name: Ronan J. Dunne
   Title: Authorized Signatory

                                       17

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