Document:

<PAGE>   1
                                                                   EXHIBIT 10.23

                      INDEMNIFICATION AND RELEASE AGREEMENT

         THIS AGREEMENT ("Agreement") is entered into the 9th day of August,
2000 by and between YOUcentric, Inc., a North Carolina corporation (the
"Company") and Mark Logan (the "Employee"), an individual resident of North
Carolina.

                              W I T N E S S E T H:

         WHEREAS, the Employee is a valuable and trusted employee of the
Company; and

         WHEREAS, as of December 30, 1999, the Employee and the Company entered
into an agreement (the "December 1999 Agreement") to settle the parties'
misunderstanding regarding the terms of the Employee's compensation and to
modify the terms of the Employee's employment letter; and

         WHEREAS, the Company wishes to indemnify the Employee against certain
potential liabilities that might arise from the transactions related to the
December 1999 Agreement; and

         WHEREAS, the Employee, in exchange for the agreement of the Company to
indemnify the Employee against certain potential liabilities, has agreed to
release the Company from any potential claims that might arise from the
transactions related to the December 1999 Agreement.

         NOW, THEREFORE, in consideration of the mutual covenants herein
contained and other consideration, the sufficiency of which is hereby
acknowledged, effective as of the date hereof, the parties hereto agree as
follows:

         1.       The Company agrees to indemnify, defend and hold harmless the
                  Employee for liabilities to third parties (including costs of
                  defense) asserted against the Employee which are related to or
                  arise out of the transactions described in or executed
                  pursuant to the December 1999 Agreement up to the amount
                  specified in paragraph 4 hereof ("Indemnified Liabilities");
                  provided, however, that the term Indemnified Liabilities does
                  not include the Employee's income, withholding or payroll
                  taxes to the extent related to the receipt or disposal of the
                  Company's preferred stock. The foregoing right of indemnity
                  against the Company shall be the Employee's sole right of
                  recovery and exclusive remedy for the Employee against any
                  liabilities related to or arising out of the transactions
                  described in or executed pursuant to the December 1999
                  Agreement.

         2.       Within ten (10) days of the Employee's first receipt from any
                  third party of written notice of a claim or potential claim
                  against the Employee arising from an Indemnified Liability,
                  the Employee shall send a copy of such notice and a copy of
                  this Agreement to the Company's Chief Financial Officer.
                  Acceptable methods of delivering notice to the Company are
                  described below. Notwithstanding any other provision of this
                  Agreement, failure to comply with this paragraph with respect
                  to each claim or potential claim will terminate the Employee's
                  rights under this agreement with respect to such claim or
                  potential claim.

         3.       If the Employee gives the Company notice of a claim or
                  potential claim, the Company may elect to assume the defense
                  of the claim; provided, however, that the Employee shall in
                  the interim use his best efforts to take all action (not
                  including settlement) reasonably necessary to protect against
                  further damage or loss with respect to the claim. The Employee
                  shall have the right to employ counsel separate from counsel
                  employed by the Company and may elect to participate in the
                  action, but the fees and expenses of such counsel shall be at
                  the Employee's own expense.

<PAGE>   2

                  Whether or not the Company chooses to defend the claim, all
                  parties to this Agreement shall cooperate in the defense of
                  the claim and shall furnish such records, information and
                  testimony and shall attend such conferences, discovery
                  proceedings and other proceedings as may be reasonably
                  requested in connection with the defense. The Company shall
                  not be liable for any settlement of such claim effected
                  without the Company's prior written consent.

         4.       The Company's aggregate obligation to the Employee under this
                  Agreement for all Indemnified Liabilities shall not exceed
                  eight-hundred seventy-five thousand dollars ($875,000).

         5.       This Agreement shall terminate on June 30, 2005.

         6.       The Employee understands and acknowledges that the agreement
                  of the Company to indemnify the Employee as set forth herein
                  is discretionary in nature, is not an admission of liability,
                  is not required of the Company and constitutes adequate
                  consideration for the agreement of the Employee to release the
                  Company from any potential claims that might arise from the
                  transactions related to the December 1999 Agreement. In
                  executing this Agreement, the Employee has not relied on any
                  representations, promises or agreements of any kind except for
                  those set forth herein.

         7.       In exchange for the agreement of the Company to indemnify the
                  Employee against certain potential liabilities as set forth
                  herein, the Employee, for himself and his heirs, executors,
                  administrators and assigns, hereby irrevocably and
                  unconditionally forever releases and discharges the Company
                  and its officers and directors from all actual or potential
                  claims, counterclaims, cross-claims, demands, losses, actions,
                  causes of action, or liabilities of any kind or nature,
                  whether known or unknown, accrued to date arising out of or
                  related to the transactions described in or executed pursuant
                  to the December 1999 Agreement whether based in tort, contract
                  (express or implied) or any federal, state or local law,
                  statute or regulation.

         8.       The Employee agrees that he will never institute a claim
                  released above in paragraph 7 against the Company or any of
                  the parties released above. If the Employee violates this
                  Agreement by suing the Company or any of the parties released
                  above in paragraph 7, the Employee agrees that he will pay all
                  costs and expenses of defending the suit incurred by the
                  Company or any of the parties listed above in paragraph 7,
                  including reasonable attorneys' fees.

         9.       The Employee agrees that the parties released above in
                  paragraph 7 may plead this Agreement as a complete bar to any
                  action or suit before any court or administrative body with
                  respect to any claim released herein.

         10.      General Terms.

                  (i)      The rights and obligations of each party to this
                           Agreement shall inure to the benefit of and be
                           binding upon the heirs, representatives, successors
                           and assigns of such party.

                  (ii)     All notices, requests, demands and other
                           communications hereunder shall be in writing and
                           shall be deemed to have been duly given if personally
                           delivered, if sent by certified or registered mail,
                           postage prepaid, return receipt requested or if
                           delivered by a nationally recognized express courier
                           service, charges prepaid, to such address as any
                           party may from time to time designate in writing to
                           the other party hereto, or if no such address has
                           been designated, to the last known business address
                           of the party to whom such notice is to be given.

                                       2
<PAGE>   3

                  (iii)    This Agreement constitutes the entire agreement of
                           the parties in regard to the subject matter hereof
                           and supersedes any prior or other agreement, whether
                           written or oral, between the parties in regard
                           thereto. This Agreement may be changed only by an
                           agreement in writing signed by the party against whom
                           the enforcement of any waiver, change, modification,
                           extension or discharge is sought.

                  (iv)     Failure of any party to insist, in one or more
                           instances, of performance by the other in strict
                           accordance with the terms and conditions of this
                           Agreement shall not be deemed a waiver or
                           relinquishment of any right granted in this Agreement
                           or of the future performance of any such term or
                           condition or any other term or condition of this
                           Agreement, unless such waiver is contained in a
                           writing signed by the party making the waiver.

                  (v)      This Agreement shall be governed by and construed and
                           interpreted in accordance with the laws of the State
                           of North Carolina.

                                             THE COMPANY

                                             YOUCENTRIC, INC.

                                             By     /s/ J. Blount Swain
                                                --------------------------------
                                             Name:  J. Blount Swain
                                             Title: Chief Financial Officer

                                             THE EMPLOYEE

                                             /s/ Mark Logan
                                             -----------------------------------
                                             Mark Logan

                                       3<PAGE>   1

                                                                   EXHIBIT 10.24

                      INDEMNIFICATION AND RELEASE AGREEMENT

         THIS AGREEMENT ("Agreement") is entered into the 9th day of August,
2000 by and between YOUcentric, Inc., a North Carolina corporation (the
"Company") and J. Wells Tiedeman (the "Employee"), an individual resident of
North Carolina.

                              W I T N E S S E T H:

         WHEREAS, the Employee is a valuable and trusted employee of the
Company; and

         WHEREAS, as of December 30, 1999, the Employee and the Company entered
into an agreement (the "December 1999 Agreement") to settle the parties'
misunderstanding regarding the terms of the Employee's compensation and to
modify the terms of the Employee's employment arrangement; and

         WHEREAS, the Company wishes to indemnify the Employee against certain
potential liabilities that might arise from the transactions related to the
December 1999 Agreement; and

         WHEREAS, the Employee, in exchange for the agreement of the Company to
indemnify the Employee against certain potential liabilities, has agreed to
release the Company from any potential claims that might arise from the
transactions related to the December 1999 Agreement.

         NOW, THEREFORE, in consideration of the mutual covenants herein
contained and other consideration, the sufficiency of which is hereby
acknowledged, effective as of the date hereof, the parties hereto agree as
follows:

     1.   The Company agrees to indemnify, defend and hold harmless the Employee
          for liabilities to third parties (including costs of defense) asserted
          against the Employee which are related to or arise out of the
          transactions described in or executed pursuant to the December 1999
          Agreement up to the amount specified in paragraph 4 hereof
          ("Indemnified Liabilities"); provided, however, that the term
          Indemnified Liabilities does not include the Employee's income,
          withholding or payroll taxes to the extent related to the receipt or
          disposal of the Company's preferred stock. The foregoing right of
          indemnity against the Company shall be the Employee's sole right of
          recovery and exclusive remedy for the Employee against any liabilities
          related to or arising out of the transactions described in or executed
          pursuant to the December 1999 Agreement.

     2.   Within ten (10) days of the Employee's first receipt from any third
          party of written notice of a claim or potential claim against the
          Employee arising from an Indemnified Liability, the Employee shall
          send a copy of such notice and a copy of this Agreement to the
          Company's Chief Financial Officer. Acceptable methods of delivering
          notice to the Company are described below. Notwithstanding any other
          provision of this Agreement, failure to comply with this paragraph
          with respect to each claim or potential claim will terminate the
          Employee's rights under this agreement with respect to such claim or
          potential claim.

     3.   If the Employee gives the Company notice of a claim or potential
          claim, the Company may elect to assume the defense of the claim;
          provided, however, that the Employee shall in the interim use his best
          efforts to take all action (not including settlement) reasonably
          necessary to protect against further damage or loss with respect to
          the claim. The Employee shall have the right to employ counsel
          separate from counsel employed by the Company and may elect to
          participate in

<PAGE>   2

          the action, but the fees and expenses of such counsel shall be at the
          Employee's own expense. Whether or not the Company chooses to defend
          the claim, all parties to this Agreement shall cooperate in the
          defense of the claim and shall furnish such records, information and
          testimony and shall attend such conferences, discovery proceedings and
          other proceedings as may be reasonably requested in connection with
          the defense. The Company shall not be liable for any settlement of
          such claim effected without the Company's prior written consent.

     4.   The Company's aggregate obligation to the Employee under this
          Agreement for all Indemnified Liabilities shall not exceed one hundred
          twenty-five thousand dollars ($125,000).

     5.   This Agreement shall terminate on June 30, 2005.

     6.   The Employee understands and acknowledges that the agreement of the
          Company to indemnify the Employee as set forth herein is discretionary
          in nature, is not an admission of liability, is not required of the
          Company and constitutes adequate consideration for the agreement of
          the Employee to release the Company from any potential claims that
          might arise from the transactions related to the December 1999
          Agreement. In executing this Agreement, the Employee has not relied on
          any representations, promises or agreements of any kind except for
          those set forth herein.

     7.   In exchange for the agreement of the Company to indemnify the Employee
          against certain potential liabilities as set forth herein, the
          Employee, for himself and his heirs, executors, administrators and
          assigns, hereby irrevocably and unconditionally forever releases and
          discharges the Company and its officers and directors from all actual
          or potential claims, counterclaims, cross-claims, demands, losses,
          actions, causes of action, or liabilities of any kind or nature,
          whether known or unknown, accrued to date arising out of or related to
          the transactions described in or executed pursuant to the December
          1999 Agreement whether based in tort, contract (express or implied) or
          any federal, state or local law, statute or regulation.

     8.   The Employee agrees that he will never institute a claim released
          above in paragraph 7 against the Company or any of the parties
          released above. If the Employee violates this Agreement by suing the
          Company or any of the parties released above in paragraph 7, the
          Employee agrees that he will pay all costs and expenses of defending
          the suit incurred by the Company or any of the parties listed above in
          paragraph 7, including reasonable attorneys' fees.

     9.   The Employee agrees that the parties released above in paragraph 7 may
          plead this Agreement as a complete bar to any action or suit before
          any court or administrative body with respect to any claim released
          herein.

     10.  General Terms.

         (i)      The rights and obligations of each party to this Agreement
                  shall inure to the benefit of and be binding upon the heirs,
                  representatives, successors and assigns of such party.

         (ii)     All notices, requests, demands and other communications
                  hereunder shall be in writing and shall be deemed to have been
                  duly given if personally delivered, if sent by certified or
                  registered mail, postage prepaid, return receipt requested or
                  if delivered by a nationally recognized express courier
                  service, charges prepaid, to such address as any party may
                  from time to time designate in writing to the other party
                  hereto, or if no such address has been designated, to the last
                  known business address of the party to whom such notice is to
                  be given.

                                       2

<PAGE>   3

         (iii)    This Agreement constitutes the entire agreement of the parties
                  in regard to the subject matter hereof and supersedes any
                  prior or other agreement, whether written or oral, between the
                  parties in regard thereto. This Agreement may be changed only
                  by an agreement in writing signed by the party against whom
                  the enforcement of any waiver, change, modification, extension
                  or discharge is sought.

         (iv)     Failure of any party to insist, in one or more instances, of
                  performance by the other in strict accordance with the terms
                  and conditions of this Agreement shall not be deemed a waiver
                  or relinquishment of any right granted in this Agreement or of
                  the future performance of any such term or condition or any
                  other term or condition of this Agreement, unless such waiver
                  is contained in a writing signed by the party making the
                  waiver.

         (v)      This Agreement shall be governed by and construed and
                  interpreted in accordance with the laws of the State of North
                  Carolina.

                                   THE COMPANY

                                   YOUCENTRIC, INC.

                                   By   /s/ J. Blount Swain
                                     ----------------------------------------
                                   Name:    J. Blount Swain
                                   Title:   Chief Financial Officer

                                   THE EMPLOYEE

                                       /s/ J. Wells Tiedeman
                                   ------------------------------------------
                                   J. Wells Tiedeman

                                       3

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00014-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00014-of-00352.parquet"}]]