Document:

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                                                                    EXHIBIT 10.7

                                YOUCENTRIC, INC.

                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT

                                  MARCH 3, 2000
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                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT

                  THIS AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT is made
as of the 3rd day of March, 2000, by and among YOUcentric, Inc., a North
Carolina corporation (the "Company"), the holders of the Company's Series A
Preferred Stock listed on Schedule A hereto (the "Series A Investors"), the
holders of the Company's Series B Preferred Stock listed on Schedule B hereto
(the "Series B Investors") (each of the Series A Investors and the Series B
Investors is herein referred to as an "Investor"), Haas Financial Advisors, Inc.
("Haas"), FleetBoston Robertson Stephens Inc. and the founders listed on
Schedule C hereto (each a "Founder").

                                    RECITALS

                  WHEREAS, the Company, the Series A Investors and the Founders
are parties to an Investors' Rights Agreement, dated as of May 13, 1999, as
previously amended (the "Original Agreement");

                  WHEREAS, the Company and the Series B Investors are parties to
the Series B Preferred Stock Purchase Agreement of even date herewith (the
"Series B Agreement"); and

                  WHEREAS, in order to induce the Company, the Series A
Investors and the Founders to approve the issuance of the Series B Preferred
Stock and to induce the Series B Investors to invest funds in the Company
pursuant to the Series B Agreement, the Investors, the Founders and the Company
hereby agree that this Agreement shall amend and restate the Original Agreement
and shall govern the rights of the Investors and the Founders to cause the
Company to register shares of Common Stock issued or issuable to them and
certain other matters as set forth herein;

              NOW, THEREFORE, THE PARTIES HEREBY AGREE AS FOLLOWS:

1.       Registration Rights.  The Company covenants and agrees as follows:

                  1.1      Definitions. For purposes of this Section 1:

(a)      The term "Act" means the Securities Act of 1933, as amended.

(b)      The term "Form S-3" means such form under the Act as in effect on the
         date hereof or any registration form under the Act subsequently adopted
         by the SEC that permits inclusion or incorporation of substantial
         information by reference to other documents filed by the Company with
         the SEC.

(c)      The term "Holder" means any person owning or having the right to
         acquire Registrable Securities or any assignee thereof in accordance
         with Section 1.11 hereof.
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(d)      The term "Initial Offering" means the Company's first underwritten
         public offering of its Common Stock under the Act.

(e)      The term "Major Investor" means (i) a Series A Investor holding that
         number of shares of Common Stock issued or issuable upon conversion of
         the Series A Preferred Stock which, when multiplied by $1.9233 (as
         adjusted for stock splits, stock dividends, recapitalizations or the
         like) equals at least $2,000,000; and (ii) a Series B Investor holding
         that number of shares of Common Stock issued or issuable upon
         conversion of the Series B Preferred Stock which, when multiplied by
         $12.02 (as adjusted for stock splits, stock dividends,
         recapitalizations or the like) equals at least $2,000,000.

(f)      The term "1934 Act" means the Securities Exchange Act of 1934, as
         amended.

(g)      The term "register," "registered," and "registration" refer to a
         registration effected by preparing and filing a registration statement
         or similar document in compliance with the Act, and the declaration or
         ordering of effectiveness of such registration statement or document.

(h)      The term "Registrable Securities" means (i) the Common Stock issuable
         or issued upon conversion of the Series A Preferred Stock and/or the
         Series B Preferred Stock held by the Investors, the Common Stock
         issuable or issued upon exercise of the warrant to purchase One Hundred
         Twenty-four Thousand Seven Hundred Eighty-two (124,782) shares of
         Common Stock previously issued to Haas and shares of Common Stock
         issued to FleetBoston Robertson Stephens Inc. in connection with the
         closing(s) of the Company's offering and sale of the Series B Preferred
         Stock; and (ii) any Common Stock of the Company issued as (or issuable
         upon the conversion or exercise of any warrant, right or other security
         that is issued as) a dividend or other distribution with respect to, or
         in exchange for, or in replacement of, the shares referenced in (i)
         above, excluding in all cases, however, any Registrable Securities sold
         by a person in a transaction in which his rights under this Section 1
         are not assigned.

(i)      The number of shares of "Registrable Securities" outstanding shall be
         determined by the number of shares of Common Stock outstanding that
         are, and the number of shares of Common Stock issuable pursuant to then
         exercisable or convertible securities that are Registrable Securities.

(j)      The term "SEC" shall mean the Securities and Exchange Commission.

                  1.2      Request for Registration.

(a)      Subject to the conditions of this Section 1.2, if the Company shall
         receive at any time after the earlier of (i) three (3) years after the
         date of this Agreement or (ii) six (6) months after the effective date
         of the Initial Offering, a written request from the Holders of fifty
         percent (50%) or more of the Registrable Securities then outstanding
         (the "Initiating Holders") that the Company file a registration
         statement under the Act covering the registration of Registrable
         Securities with an anticipated aggregate offering price of at least
         $5,000,000, then the Company shall, within twenty (20) days of the
         receipt thereof, give written notice of such request to all Holders,
         and subject to the limitations of this Section 1.2, use best efforts to
         effect, as soon as reasonably practicable, the registration under the
         Act of all Registrable Securities that the Holders request to

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         be registered in a written request received by the Company within
         twenty (20) days of the mailing of the Company's notice pursuant to
         this Section 1.2(a).

(b)      If the Initiating Holders intend to distribute the Registrable
         Securities covered by their request by means of an underwriting, they
         shall so advise the Company as a part of their request made pursuant to
         this Section 1.2 and the Company shall include such information in the
         written notice referred to in Section 1.2(a). In such event the right
         of any Holder to include its Registrable Securities in such
         registration shall be conditioned upon such Holder's participation in
         such underwriting and the inclusion of such Holder's Registrable
         Securities in the underwriting (unless otherwise mutually agreed by a
         majority in interest of the Initiating Holders and such Holder) to the
         extent provided herein. All Holders proposing to distribute their
         securities through such underwriting shall enter into an underwriting
         agreement in customary form with the underwriter or underwriters
         selected for such underwriting by a majority in interest of the
         Initiating Holders (which underwriter or underwriters shall be
         reasonably acceptable to the Company). Notwithstanding any other
         provision of this Section 1.2, if the underwriter advises the Company
         that marketing factors require a limitation of the number of securities
         underwritten (including Registrable Securities), then the Company shall
         so advise all Holders of Registrable Securities that would otherwise be
         underwritten pursuant hereto, and the number of shares that may be
         included in the underwriting shall be allocated to the Holders of such
         Registrable Securities on a pro rata basis based on the number of
         Registrable Securities held by all such Holders (including the
         Initiating Holders). Any Registrable Securities excluded or withdrawn
         from such underwriting shall be withdrawn from the registration.

(c)      The Company shall not be required to effect a registration pursuant to
         this Section 1.2:

                           (i)      in any particular jurisdiction in which the
         Company would be required to execute a general consent to service of
         process in effecting such registration, unless the Company is already
         subject to service in such jurisdiction and except as may be required
         under the Act; or

                           (ii)     after the Company has effected two (2)
         registrations pursuant to this Section 1.2, and such registrations have
         been declared or ordered effective by the SEC; or

                           (iii)    during the period starting with the date
         sixty (60) days prior to the Company's good faith estimate of the date
         of the filing of, and ending on a date one hundred eighty (180) days
         following the effective date of, a Company-initiated registration
         subject to Section 1.3 below, provided that the Company is actively
         employing in good faith all reasonable efforts to cause such
         registration statement to become effective; or

                           (iv)     if the Initiating Holders propose to dispose
         of Registrable Securities that may be registered on Form S-3 pursuant
         to Section 1.4 hereof; or

                           (v)      if the Company shall furnish to Holders
         requesting a registration statement pursuant to this Section 1.2, a
         certificate signed by the Company's Chief Executive Officer or Chairman
         of the Board stating that in the good faith judgment of the Board

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         of Directors of the Company, it would be seriously detrimental to the
         Company and its shareholders for such registration statement to be
         effected at such time, including, without limitation, adversely
         affecting a then-existing plan to sell shares of the Company in a
         public offering, in which event the Company shall have the right to
         defer such filing for a period of not more than ninety (90) days after
         receipt of the request of the Initiating Holders, provided that such
         right to delay a request shall be exercised by the Company not more
         than once in any twelve (12)-month period.

                  1.3      Company Registration.

(a)      If (but without any obligation to do so) the Company proposes to
         register (including for this purpose a registration effected by the
         Company for shareholders other than the Holders) any of its stock or
         other securities under the Act in connection with the public offering
         of such securities (other than a registration relating solely to the
         sale of securities to participants in a Company stock plan, a
         registration relating to a corporate reorganization or other
         transaction under Rule 145 of the Act, a registration on any form that
         does not contain substantially the same information as would be
         required to be included in a registration statement covering the sale
         of the Registrable Securities, or a registration in which the only
         Common Stock being registered is Common Stock issuable upon conversion
         of debt securities that are also being registered), the Company shall,
         at such time, promptly give each Holder written notice of such
         registration. Upon the written request of each Holder given to the
         Company within fifteen (15) days after mailing of such notice by the
         Company in accordance with Section 4.5, the Company shall, subject to
         the provisions of Section 1.3(c), use all reasonable efforts to cause
         to be registered under the Act all of the Registrable Securities that
         each such Holder has requested to be registered.

(b)      Right to Terminate Registration. The Company shall have the right to
         terminate or withdraw any registration initiated by it under this
         Section 1.3 prior to the effectiveness of such registration whether or
         not any Holder has elected to include securities in such registration.
         The expenses of such withdrawn registration shall be borne by the
         Company in accordance with Section 1.7 hereof.

(c)      Underwriting Requirements. In connection with any offering involving an
         underwriting of shares of the Company's capital stock, the Company
         shall not be required under this Section 1.3 to include any of the
         Holders' securities in such underwriting unless they accept the terms
         of the underwriting as agreed upon between the Company and the
         underwriters selected by the Company (or by other persons entitled to
         select the underwriters) and enter into an underwriting agreement in
         customary form with an underwriter or underwriters selected by the
         Company, and then only in such quantity as the underwriters determine
         in their sole discretion will not jeopardize the success

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         of the offering by the Company. If the total amount of securities,
         including Registrable Securities, requested by shareholders to be
         included in such offering exceeds the amount of securities sold other
         than by the Company that the underwriters determine in their sole
         discretion is compatible with the success of the offering, then the
         Company shall be required to include in the offering only that number
         of such securities, including Registrable Securities, that the
         underwriters determine in their sole discretion will not jeopardize the
         success of the offering (the securities so included to be apportioned
         pro rata among the selling Holders according to the total amount of
         securities requested to be included therein by each selling Holder or
         in such other proportions as shall mutually be agreed to by such
         selling Holders), but in no event shall (i) the amount of securities of
         the selling Holders included in the offering be reduced below
         twenty-five percent (25%) of the total amount of securities included in
         such offering, unless such offering is the initial public offering of
         the Company's securities, in which case the selling Holders may be
         excluded if the underwriters make the determination described above and
         no other shareholder's securities are included, or (ii) notwithstanding
         (i) above, if the number of Registrable Securities included in any
         Company registration is so limited, no other shareholders may sell
         shares in such registration other than the Company. For purposes of the
         preceding parenthetical concerning apportionment, for any selling
         shareholder that is a Holder of Registrable Securities and that is a
         partnership or corporation, the partners, retired partners and
         shareholders of such Holder, or the estates and family members of any
         such partners and retired partners and any trusts for the benefit of
         any of the foregoing persons shall be deemed to be a single "selling
         Holder," and any pro rata reduction with respect to such "selling
         Holder" shall be based upon the aggregate amount of Registrable
         Securities owned by all such related entities and individuals.

                           1.4      Form S-3 Registration. In case the Company
         shall receive from a Holder or Holders of Registrable Securities a
         written request or requests that the Company effect a registration on
         Form S-3 and any related qualification or compliance with respect to
         all or a part of the Registrable Securities owned by such Holder or
         Holders, the Company shall:

(a)      promptly give written notice of the proposed registration, and any
         related qualification or compliance, to all other Holders; and

(b)      use best efforts to effect, as soon as reasonably practicable, such
         registration and all such qualifications and compliances as may be so
         requested and as would permit or facilitate the sale and distribution
         of all or such portion of such Holders' Registrable Securities as are
         specified in such request, together with all or such portion of the
         Registrable Securities of any other Holders joining in such request as
         are specified in a written request given within fifteen (15) days after
         receipt of such written notice from the Company, provided, however,
         that the Company shall not be obligated to effect any such
         registration, qualification or compliance, pursuant to this Section
         1.4:

                                    (i)      if Form S-3 is not then available
         for such offering by the Holders;

                                    (ii)     within thirty (30) days prior to or
         ninety (90) days following a registration effected pursuant to Section
         1.3;

                                    (iii)    if the Holders propose to sell
         Registrable Securities and such other securities (if any) at an
         aggregate price to the public (net of any underwriters' discounts or
         commissions) of less than $1,000,000;

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                                    (iv)     if the Company shall furnish to the
         Holders a certificate signed by the Chief Executive Officer or Chairman
         of the Board of the Company stating that in the good faith judgment of
         the Board of Directors of the Company, it would be seriously
         detrimental to the Company and its shareholders for such Form S-3
         Registration to be effected at such time, including, without
         limitation, adversely affecting a then-existing plan to sell shares of
         the Company in a public offering, in which event the Company shall have
         the right to defer the filing of the Form S-3 registration statement
         for a period of not more than ninety (90) days after receipt of the
         request of the Holder or Holders under this Section 1.4; provided,
         however, that the Company shall not utilize this right more than once
         in any twelve month period;

                                    (v)      if the Company has, within the
         twelve (12) month period preceding the date of such request, already
         effected two (2) registrations on Form S-3 for the Holders pursuant to
         this Section 1.4; or

                                    (vi)     in any particular jurisdiction in
         which the Company would be required to qualify to do business or to
         execute a general consent to service of process in effecting such
         registration, qualification or compliance.

(c)      Subject to the foregoing, the Company shall file a registration
         statement covering the Registrable Securities and other securities so
         requested to be registered as soon as reasonably practicable after
         receipt of the request or requests of the Holders. Registrations
         effected pursuant to this Section 1.4 shall not be counted as requests
         for registration effected pursuant to Sections 1.2.

                           1.5      Obligations of the Company. Whenever
         required under this Section 1 to effect the registration of any
         Registrable Securities, the Company shall, as expeditiously as
         reasonably possible:

(a)      prepare and file with the SEC a registration statement with respect to
         such Registrable Securities and use best efforts to cause such
         registration statement to become effective, and, upon the request of
         the Holders of a majority of the Registrable Securities registered
         thereunder, keep such registration statement effective for a period of
         up to (i) one hundred eighty (180) days for registrations on Form S-3
         for the Holders pursuant to Section 1.4, (ii) ninety (90) days for all
         other registrations, or (iii) if earlier in any registration, until the
         distribution contemplated in the registration statement has been
         completed;

(b)      prepare and file with the SEC such amendments and supplements to such
         registration statement and the prospectus used in connection with such
         registration statement as may be necessary to comply with the
         provisions of the Act with respect to the disposition of all securities
         covered by such registration statement;

(c)      furnish to the Holders of Registrable Securities covered by such
         registration statement such numbers of copies of a prospectus,
         including a preliminary prospectus, in conformity with the requirements
         of the Act, and such other documents as they may reasonably request in
         order to facilitate the disposition of Registrable Securities owned by
         them;

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(d)      use best efforts to register and qualify the securities covered by such
         registration statement under such other securities or Blue Sky laws of
         such jurisdictions as shall be reasonably requested by the Holders of
         Registrable Securities covered by such registration statement, provided
         that the Company shall not be required in connection therewith or as a
         condition thereto to qualify to do business or to file a general
         consent to service of process in any such states or jurisdictions;

(e)      in the event of any underwritten public offering, enter into and
         perform its obligations under an underwriting agreement, in usual and
         customary form, with the managing underwriter of such offering;

(f)      notify each Holder of Registrable Securities covered by such
         registration statement at any time when a prospectus relating thereto
         is required to be delivered under the Act or the happening of any event
         as a result of which the prospectus included in such registration
         statement, as then in effect, includes an untrue statement of a
         material fact or omits to state a material fact required to be stated
         therein or necessary to make the statements therein not misleading in
         the light of the circumstances then existing;

(g)      cause all such Registrable Securities registered pursuant hereunder to
         be listed on each securities exchange on which similar securities
         issued by the Company are then listed, if any; and

(h)      provide a transfer agent and registrar for all Registrable Securities
         registered pursuant hereunder and a CUSIP number for all such
         Registrable Securities, in each case not later than the effective date
         of such registration.

                           1.6      Information from Holder. It shall be a
         condition precedent to the obligations of the Company to take any
         action pursuant to this Section 1 with respect to the Registrable
         Securities of any selling Holder that such Holder shall furnish to the
         Company such information regarding itself, the Registrable Securities
         held by it, and the intended method of disposition of such securities
         as shall be required to effect the registration of such Holder's
         Registrable Securities.

                           1.7      Expenses of Registration. All expenses other
         than underwriting discounts and commissions incurred in connection with
         registrations, filings or qualifications pursuant to Sections 1.2, 1.3
         and 1.4, including (without limitation) all registration, filing and
         qualification fees, printers' and accounting fees, fees and
         disbursements of counsel for the Company and the reasonable fees and
         disbursements of one special counsel for the selling Holders shall be
         borne by the Company. Notwithstanding the foregoing, the Company shall
         not be required to pay for any expenses of any registration proceeding
         begun pursuant to Section 1.2 or Section 1.4 if the registration
         request is subsequently withdrawn at the request of the Holders of a
         majority of the Registrable Securities to be registered (in which case
         all participating Holders shall bear such expenses pro rata based upon
         the number of Registrable Securities that were to be requested in the
         withdrawn registration), unless, in the case of a registration
         requested under Section 1.2, the Holders of a majority of the
         Registrable Securities agree to forfeit their right to one demand
         registration pursuant to Section 1.2, provided, however, that if at the
         time of such withdrawal, the Holders have learned of a material adverse
         change in the condition, business, or prospects of the Company from
         that known to the Holders at the time of their

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         request and have withdrawn the request with reasonable promptness
         following disclosure by the Company of such material adverse change,
         then the Holders shall not be required to pay any of such expenses and
         shall retain their rights pursuant to Section 1.2 and 1.4.

                           1.8      Delay of Registration. No Holder shall have
         any right to obtain or seek an injunction restraining or otherwise
         delaying any such registration as the result of any controversy that
         might arise with respect to the interpretation or implementation of
         this Section 1.

                           1.9      Indemnification. In the event any
         Registrable Securities are included in a registration statement under
         this Section 1:

(a)      To the extent permitted by law, the Company will indemnify and hold
         harmless each Holder, the partners or officers, directors and
         shareholders of each Holder, legal counsel and accountants for each
         Holder, any underwriter (as defined in the Act) for such Holder and
         each person, if any, who controls such Holder or underwriter within the
         meaning of the Act or the 1934 Act, against any losses, claims, damages
         or liabilities (joint or several) to which they may become subject
         under the Act, the 1934 Act or any state securities laws, insofar as
         such losses, claims, damages, or liabilities (or actions in respect
         thereof) arise out of or are based upon any of the following
         statements, omissions or violations (collectively a "Violation"): (i)
         any untrue statement or alleged untrue statement of a material fact
         contained in such registration statement, including any preliminary
         prospectus or final prospectus contained therein or any amendments or
         supplements thereto, (ii) the omission or alleged omission to state
         therein a material fact required to be stated therein, or necessary to
         make the statements therein not misleading, or (iii) any violation or
         alleged violation by the Company of the Act, the 1934 Act, any state
         securities laws or any rule or regulation promulgated under the Act,
         the 1934 Act or any state securities laws; and the Company will
         reimburse each such Holder, underwriter or controlling person for any
         legal or other expenses reasonably incurred by them in connection with
         investigating or defending any such loss, claim, damage, liability or
         action; provided, however, that the indemnity agreement contained in
         this subsection l.9(a) shall not apply to amounts paid in settlement of
         any such loss, claim, damage, liability or action if such settlement is
         effected without the consent of the Company (which consent shall not be
         unreasonably withheld), nor shall the Company be liable in any such
         case for any such loss, claim, damage, liability or action to the
         extent that it arises out of or is based upon a Violation that occurs
         in reliance upon and in conformity with written information furnished
         expressly for use in connection with such registration by any Holder,
         underwriter or controlling person; provided further, however, that the
         foregoing indemnity agreement with respect to any preliminary
         prospectus shall not inure to the benefit of any Holder or underwriter,
         or any person controlling such Holder or underwriter, from whom the
         person asserting any such losses, claims, damages or liabilities
         purchased shares in the offering, if a copy of the prospectus (as then
         amended or supplemented if the Company shall have furnished any
         amendments or supplements thereto) was not sent or given by or on
         behalf of such Holder or underwriter to such person, if required by law
         so to have been delivered, at or prior to the written confirmation of
         the sale of the shares to such person, and if the prospectus (as so
         amended or supplemented) would have cured the defect giving rise to
         such loss, claim, damage or liability.

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(b)      To the extent permitted by law, each selling Holder will indemnify and
         hold harmless the Company, each of its directors, each of its officers
         who has signed the registration statement, each person, if any, who
         controls the Company within the meaning of the Act, legal counsel and
         accountants for the Company, any underwriter, any other Holder selling
         securities in such registration statement and any controlling person of
         any such underwriter or other Holder, against any losses, claims,
         damages or liabilities (joint or several) to which any of the foregoing
         persons may become subject, under the Act, the 1934 Act or any state
         securities laws, insofar as such losses, claims, damages or liabilities
         (or actions in respect thereto) arise out of or are based upon any
         Violation, in each case to the extent (and only to the extent) that
         such Violation occurs in reliance upon and in conformity with written
         information furnished by such Holder expressly for use in connection
         with such registration; and each such Holder will reimburse any person
         intended to be indemnified pursuant to this subsection l.9(b), for any
         legal or other expenses reasonably incurred by such person in
         connection with investigating or defending any such loss, claim,
         damage, liability or action; provided, however, that the indemnity
         agreement contained in this subsection l.9(b) shall not apply to
         amounts paid in settlement of any such loss, claim, damage, liability
         or action if such settlement is effected without the consent of the
         Holder (which consent shall not be unreasonably withheld), provided
         that in no event shall any indemnity under this subsection l.9(b)
         exceed the net proceeds from the offering received by such Holder.

(c)      Promptly after receipt by an indemnified party under this Section 1.9
         of notice of the commencement of any action (including any governmental
         action), such indemnified party will, if a claim in respect thereof is
         to be made against any indemnifying party under this Section 1.9,
         deliver to the indemnifying party a written notice of the commencement
         thereof and the indemnifying party shall have the right to participate
         in, and, to the extent the indemnifying party so desires, jointly with
         any other indemnifying party similarly noticed, to assume the defense
         thereof with counsel mutually satisfactory to the parties; provided,
         however, that an indemnified party (together with all other indemnified
         parties that may be represented without conflict by one counsel) shall
         have the right to retain one separate counsel, with the fees and
         expenses to be paid by the indemnifying party, if representation of
         such indemnified party by the counsel retained by the indemnifying
         party would be inappropriate due to actual or potential differing
         interests between such indemnified party and any other party
         represented by such counsel in such proceeding. The failure to deliver
         written notice to the indemnifying party within a reasonable time of
         the commencement of any such action, if prejudicial to its ability to
         defend such action, shall relieve such indemnifying party of any
         liability to the indemnified party under this Section 1.9, but the
         omission so to deliver written notice to the indemnifying party will
         not relieve it of any liability that it may have to any indemnified
         party otherwise than under this Section 1.9.

(d)      If the indemnification provided for in this Section 1.9 is held by a
         court of competent jurisdiction to be unavailable to an indemnified
         party with respect to any loss, liability, claim, damage or expense
         referred to herein, then the indemnifying party, in lieu of
         indemnifying such indemnified party hereunder, shall contribute to the
         amount paid or payable by such indemnified party as a result of such
         loss, liability, claim, damage or expense in such proportion as is
         appropriate to reflect the relative fault of the indemnifying party on
         the one hand and of the indemnified party on the other in connection
         with the statements or omissions that resulted in such loss, liability,

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         claim, damage or expense, as well as any other relevant equitable
         considerations. The relative fault of the indemnifying party and of the
         indemnified party shall be determined by reference to, among other
         things, whether the untrue or alleged untrue statement of a material
         fact or the omission to state a material fact relates to information
         supplied by the indemnifying party or by the indemnified party and the
         parties' relative intent, knowledge, access to information, and
         opportunity to correct or prevent such statement or omission.

(e)      Notwithstanding the foregoing, to the extent that the provisions on
         indemnification and contribution contained in the underwriting
         agreement entered into in connection with the underwritten public
         offering are in conflict with the foregoing provisions, the provisions
         in the underwriting agreement shall control.

(f)      The obligations of the Company and Holders under this Section 1.9 shall
         survive the completion of any offering of Registrable Securities in a
         registration statement under this Section 1, and otherwise.

                           1.10     Reports Under Securities Exchange Act of
         1934. With a view to making available to the Holders the benefits of
         Rule 144 promulgated under the Act and any other rule or regulation of
         the SEC that may at any time permit a Holder to sell securities of the
         Company to the public without registration or pursuant to a
         registration on Form S-3, the Company agrees to:

(a)      make and keep public information available, as those terms are
         understood and defined in SEC Rule 144, at all times after the
         effective date of the Initial Offering;

(b)      file with the SEC in a timely manner all reports and other documents
         required of the Company under the Act and the 1934 Act; and

(c)      furnish to any Holder, so long as the Holder owns any Registrable
         Securities, forthwith upon request (i) a written statement by the
         Company that it has complied with the reporting requirements of SEC
         Rule 144 (at any time after ninety (90) days after the effective date
         of the first registration statement filed by the Company), the Act and
         the 1934 Act (at any time after it has become subject to such reporting
         requirements), or that it qualifies as a registrant whose securities
         may be resold pursuant to Form S-3 (at any time after it so qualifies),
         (ii) a copy of the most recent annual or quarterly report of the
         Company and such other reports and documents so filed by the Company,
         and (iii) such other information as may be reasonably requested in
         availing any Holder of any rule or regulation of the SEC that permits
         the selling of any such securities without registration or pursuant to
         such form.

                           1.11     Assignment of Registration Rights. The
         rights to cause the Company to register Registrable Securities pursuant
         to this Section 1 may be assigned (but only with all related
         obligations) by a Holder to a transferee or assignee of such securities
         that (i) is a subsidiary, parent, partner, limited partner, retired
         partner or shareholder of a Holder, (ii) is a Holder's family member or
         trust for the benefit of an individual Holder, or (iii) after such
         assignment or transfer, holds at least twenty-five percent (25%) of
         such Holder's shares of Registrable Securities immediately prior to
         such transfer (subject to appropriate adjustment for

                                       10
<PAGE>   12
         stock splits, stock dividends, combinations and other
         recapitalizations), provided: (a) the Company is, not more than twenty
         (20) days after such transfer, furnished with written notice of the
         name and address of such transferee or assignee and the securities with
         respect to which such registration rights are being assigned; (b) such
         transferee or assignee agrees in writing to be bound by and subject to
         the terms and conditions of this Agreement, including without
         limitation the provisions of Section 1.13 below; and (c) such
         assignment shall be effective only if immediately following such
         transfer the further disposition of such securities by the transferee
         or assignee is restricted under the Act.

                           1.12     Limitations on Subsequent Registration
         Rights. From and after the date of this Agreement, the Company shall
         not, without the prior written consent of the Holders of a majority of
         the Registrable Securities, enter into any agreement with any holder or
         prospective holder of any securities of the Company that would allow
         such holder or prospective holder (a) to include such securities in any
         registration filed under Section 1.3 hereof, unless under the terms of
         such agreement, such holder or prospective holder may include such
         securities in any such registration only to the extent that the
         inclusion of such securities will not reduce the amount of the
         Registrable Securities of the Holders that are included or (b) to
         demand registration of their securities.

                           1.13     "Market Stand-Off" Agreement. Each Holder
         hereby agrees that it will not, without the prior written consent of
         the managing underwriter, during the period commencing on the date of
         the final prospectus relating to the Company's Initial Offering and
         ending on the date specified by the Company and the managing
         underwriter (such period not to exceed one hundred twenty (120) days)
         (i) lend, offer, pledge, sell, contract to sell, sell any option or
         contract to purchase, purchase any option or contract to sell, grant
         any option, right or warrant to purchase, or otherwise transfer or
         dispose of, directly or indirectly, any Registrable Securities, or (ii)
         enter into any swap or other arrangement that transfers to another, in
         whole or in part, any of the economic consequences of ownership of the
         Registrable Securities, whether any such transaction described in
         clause (i) or (ii) above is to be settled by delivery of Common Stock
         or such other securities, in cash or otherwise. The foregoing
         provisions of this Section 1.13 shall apply only to the Company's
         initial public offering of equity securities, shall not apply to the
         sale of any shares to an underwriter pursuant to an underwriting
         agreement, and shall only be applicable to the Holders if all officers
         and directors and greater than one percent (1%) shareholders of the
         Company enter into similar agreements. Notwithstanding the foregoing,
         any discretionary waiver or termination of the restrictions of any such
         agreements by the Company or representatives of the underwriters shall
         apply to all persons subject to such agreements pro rata based on the
         number of shares subject to such agreements. The Company shall use its
         best efforts in its negotiations with the lead underwriter in the
         Company's Initial Offering to limit the market stand-off period for all
         shareholders of the Company to not more than one hundred twenty (120)
         days. The underwriters in connection with the Company's Initial
         Offering are intended third party beneficiaries of this Section 1.13
         and shall have the right, power and authority to enforce the provisions
         hereof as though they were a party hereto.

                  In order to enforce the foregoing covenant, the Company may
         impose stop-transfer instructions with respect to the Registrable
         Securities of each Holder (and the shares

                                       11
<PAGE>   13
or securities of every other person subject to the foregoing restriction) until
the end of such period.

                           1.14     Termination of Registration Rights. No
Holder shall be entitled to exercise any right provided for in this Section 1
after five (5) years following the consummation of the Initial Offering or, as
to any Holder, such earlier time at which all Registrable Securities held by
such Holder (and any affiliate of the Holder with whom such Holder must
aggregate its sales under Rule 144) can be sold in any three (3)-month period
without registration in compliance with Rule 144 of the Act.

2.       Covenants of the Company.

                           2.1      Delivery of Financial Statements. The
Company shall deliver to each Major Investor:

(a)      as soon as reasonably practicable, but in any event within ninety (90)
         days after the end of each fiscal year of the Company, an income
         statement for such fiscal year, a balance sheet of the Company and
         statement of shareholder's equity as of the end of such year, and a
         statement of cash flows for such year, such year-end financial reports
         to be in reasonable detail, prepared in accordance with generally
         accepted accounting principles ("GAAP"), and audited and certified by
         independent public accountants of nationally recognized standing
         selected by the Company;

(b)      as soon as reasonably practicable, but in any event within forty-five
         (45) days after the end of each of the first three (3) quarters of each
         fiscal year of the Company, an unaudited income statement, statement of
         cash flows for such fiscal quarter and an unaudited balance sheet as of
         the end of such fiscal quarter.

(c)      within thirty (30) days of the end of each month, an unaudited income
         statement and statement of cash flows and balance sheet for and as of
         the end of such month, in reasonable detail;

(d)      as soon as reasonably practicable, but in any event at least thirty
         (30) days prior to the end of each fiscal year, a budget and business
         plan for the next fiscal year, prepared on a monthly basis, including
         balance sheets, income statements and statements of cash flows for such
         months and, as soon as prepared, any other budgets or revised budgets
         prepared by the Company;

(e)      with respect to the financial statements called for in subsections
         (b)and (c) of this Section 2.1, an instrument executed by the Chief
         Financial Officer or President of the Company certifying that such
         financials were prepared in accordance with GAAP consistently applied
         with prior practice for earlier periods (with the exception of
         footnotes that may be required by GAAP) and fairly present the
         financial condition of the Company and its results of operation for the
         period specified, subject to year-end audit adjustment; and

(f)      such other information relating to the financial condition, business,
         prospects or corporate affairs of the Company as the Investor or any
         assignee of the Investor may from time to time reasonably request,
         provided, however, that the Company shall not be obligated under this
         subsection (f) or

                                       12
<PAGE>   14
         any other subsection of Section 2.1 to provide information that it
         deems in good faith to be a trade secret or similar confidential
         information.

                           2.2      Inspection. The Company shall permit each
         Major Investor, at such Investor's expense, to visit and inspect the
         Company's properties, to examine its books of account and records and
         to discuss the Company's affairs, finances and accounts with its
         officers, all at such reasonable times as may be reasonably requested
         by such Investor; provided, however, that the Company shall not be
         obligated pursuant to this Section 2.2 to provide access to any
         information that it reasonably considers to be a trade secret or
         similar confidential information.

                           2.3      Termination of Information and Inspection
         Covenants. The covenants set forth in Sections 2.1 and 2.2 shall
         terminate as to Major Investors and be of no further force or effect
         upon the consummation of the Initial Offering.

                           2.4      Right of First Offer. Subject to the terms
         and conditions specified in this paragraph 2.4, the Company hereby
         grants to each Investor a right of first offer with respect to future
         sales by the Company of its Shares (as hereinafter defined). For
         purposes of this Section 2.4, Investor includes any general partners
         and affiliates of an Investor. An Investor shall be entitled to
         apportion the right of first offer hereby granted it among itself and
         its partners and affiliates in such proportions as such Investor deems
         appropriate.

                  Each time the Company proposes to offer any shares of, or
         securities convertible into or exchangeable or exercisable for any
         shares of, any class of its capital stock ("Shares"), the Company shall
         first make an offering of such Shares to each Investor in accordance
         with the following provisions.

(a)      The Company shall deliver a notice in accordance with Section 4.5
         ("Notice") to the Investors stating (i) its bona fide intention to
         offer such Shares, (ii) the number of such Shares to be offered, and
         (iii) the price and terms upon which it proposes to offer such Shares.

(b)      By written notification received by the Company, within twenty (20)
         calendar days after receipt of the Notice, each Investor may elect to
         purchase or obtain, at the price and on the terms specified in the
         Notice, up to that portion of such Shares that equals the proportion
         that the number of shares of Common Stock issued and held, or issuable
         upon conversion of the Series A Preferred Stock and Series B Preferred
         Stock then held by such Investor bears to the total number of shares of
         Common Stock of the Company then outstanding (assuming full conversion
         of all convertible securities). The Company shall promptly, in writing,
         inform each Investor that elects to purchase all the shares available
         to it (a "Fully Exercising Investor") of any other Investor's failure
         to do likewise. During the ten (10) day period commencing after such
         information is given, each Fully Exercising Investor may elect to
         purchase that portion of the Shares for which Investors were entitled
         to subscribe but which were not subscribed for by the Investors that is
         equal to the proportion that the number of shares of Common Stock
         issued and held, or issuable upon conversion of Series A Preferred
         Stock and Series B Preferred Stock then held by such Fully Exercising
         Investor bears to the total number of shares of Common Stock issued and
         held, or issuable upon conversion of the Series A Preferred Stock and
         Series B Preferred Stock then held by all Fully Exercising Investors
         who wish to purchase some of the unsubscribed Shares.

                                       13
<PAGE>   15
(c)      If all Shares that Investors are entitled to obtain pursuant to
         subsection 2.4(b) are not elected to be obtained as provided in
         subsection 2.4(b) hereof, the Company may, during the ninety (90) day
         period following the expiration of the period provided in subsection
         2.4(b) hereof, offer the remaining unsubscribed portion of such Shares
         to any person or persons at a price not less than, and upon terms no
         more favorable to the offeree than those specified in the Notice. If
         the Company does not enter into an agreement for the sale of the Shares
         within such period, or if such agreement is not consummated within
         thirty (30) days of the execution thereof, the right provided hereunder
         shall be deemed to be revived and such Shares shall not be offered
         unless first reoffered to the Investors in accordance herewith.

(d)      The right of first offer in this paragraph 2.4 shall not be applicable
         to: (i) the issuance or sale of up to five million one hundred
         thirty-five thousand eighty (5,135,080) shares of Common Stock (or
         options or restricted stock awards therefor) to employees, directors
         and consultants for the primary purpose of soliciting or retaining
         their services; (ii) the issuance of securities pursuant to a bona fide
         underwritten public offering of shares of Common Stock, registered
         under the Act, which results in proceeds to the Company of at least
         $20,000,000 in the aggregate; (iii) the issuance of securities pursuant
         to the conversion or exercise of convertible or exercisable securities;
         (iv) up to three hundred thousand (300,000) shares of Common Stock
         issued or issuable upon exercise of warrants or other securities or
         rights pursuant to equipment lease financings or bank credit
         arrangements approved by the Board of Directors; (v) shares of Common
         Stock whose issuance is approved of by holders of a majority of the
         Series A Preferred Stock and Series B Preferred Stock (voting together
         as a single class); or (vi) up to one hundred twenty-four thousand
         seven hundred eighty two (124,782) shares of Common Stock issued or
         issuable upon exercise of warrants previously issued to Haas.

                           2.5      Section 1202 Compliance. The Company hereby
         covenants and agrees with each Series A Investor that the Company
         shall:

(a)      use its best efforts to comply with the reporting and record-keeping
         requirements of Section 1202 of the Internal Revenue Code of 1986, as
         amended (the "Code"), and any regulations promulgated thereunder;

(b)      upon the reasonable request of any Series A Investor, conduct a
         reasonable investigation into the question of whether the shares of
         Common Stock and Preferred Stock (and the shares of Common Stock issued
         or issuable upon conversion thereof) held by the Series A Investors
         remain "Qualified Small Business Stock" within the meaning of the Code,
         and to deliver thereafter to such Holder a duly executed Certificate of
         Representation in substantially the form hereto as Schedule D (the
         "QSBS Certificate"). If the Company is unable to deliver an executed
         QSBS Certificate because the representation statement number 2 therein
         is inaccurate, the Company covenants and agrees to deliver a statement
         explaining the reasons for such inaccuracy; and

(c)      use its best efforts to not take any action that would cause the
         Preferred Stock (or the Common Stock issuable upon conversion thereof)
         to lose its status as "qualified small business stock"

                                       14
<PAGE>   16
         within the meaning of the Code, including, without limitation, taking
         any of the following actions:

                           (i)      purchasing an amount of its own stock
         (within the meaning of Section 1202(c)(3) of the Code) having an
         aggregate value at the time(s) of purchase exceeding five percent (5%)
         of the aggregate value of all of its outstanding stock determined as of
         the start of such period;

                           (ii)     conducting any of the following businesses
         (as defined for purposes of Section 1202(e)(3) of the Code):

                                    A.       any business involving the
         performance of services in the fields of law, accounting, actuarial
         science, performing arts, athletics or brokerage services;

                                    B.       any banking or insurance business;

                                    C.       any farming business (including the
         business of raising or harvesting trees);

                                    D.       any business involving the
         production or extraction of natural resources with respect to which a
         deduction is allowable under Section 613 or 613A of the Code; or

                                    E.       any business of operating a hotel,
         motel, restaurant or similar establishment;

                           (iii)    permitting more than ten percent (10%) of
         the value of its assets to consist of stock issued by other companies
         (other than stock of companies that qualify as subsidiaries of the
         Company within the meaning of Section 1202(e)(5) of the Code or stock
         that is held as working capital or reasonably expected to be sold
         within two years to finance research and experimentation within the
         meaning of Section 1202(e)(6) of the Code;

                           (iv)     permitting more than ten percent (10%) of
         the value of its assets to consist of real property that is not used in
         the active conduct of a qualified trade or business within the meaning
         of Section 1202(e)(7) of the Code;

                           (v)      making an election under Section 936 of the
         Code (relating to the Puerto Rico and possessions tax credit) or
         permitting a subsidiary to make such an election; or

                           (vi)     in a single transaction or series of related
         transactions, raising capital through the issuance of securities or the
         incurrence of indebtedness if such transaction or series of related
         transactions would cause the Company to fail to satisfy the active
         business requirement set forth in Section 1202(e)(1) of the Code by
         virtue of holding excess cash or investment assets.

                                       15
<PAGE>   17
                  For purposes of the foregoing, any valuation or other
         determination (including, without limitation, a determination that a
         specific course of action does not constitute the conduct of a business
         described in Section 2.5(b)(ii) above) made by the Company's Board of
         Directors in good faith or for which there was, at the time made, a
         reasonable basis in law or fact shall be conclusive.

                           2.6      Board Representation. At each annual meeting
         of the shareholders of the Company, or at any meeting of the
         shareholders of the Company at which members of the Board of Directors
         of the Company are to be elected, or whenever members of the Board of
         Directors are to be elected by written consent, the Founders, the
         Series A Investors and the Series B Investors agree to vote all of
         their shares of the capital stock of the Company now owned or hereafter
         acquired so as to elect:

(a)      With respect to the one (1) member of the Company's Board of Directors
         that the Restated Articles of Incorporation provide is to be elected by
         the holders of Series A Preferred Stock, one (1) member of the
         Company's Board of Directors designated by entities affiliated with
         Technology Crossover Management III, L.L.C. (collectively, "TCV");

(b)      With respect to the one (1) member of the Company's Board of Directors
         that the Restated Articles of Incorporation provide is to be elected by
         the holders of Series B Preferred Stock, one (1) member of the
         Company's Board of Directors designated by entities affiliated with
         First Union Investors, Inc. (collectively, "First Union");

(c)      With respect to the four (4) members of the Company's Board of
         Directors that the Restated Articles of Incorporation provide are to be
         elected by the holders of Common Stock, four (4) members of the
         Company's Board of Directors designated by the holders of a majority of
         the Common Stock; and

(d)      With respect to the members of the Company's Board of Directors that
         the Restated Articles of Incorporation provide are to be elected by the
         holders of Series A Preferred Stock, Series B Preferred Stock and
         Common Stock, voting together as a single class on an as-converted
         basis and not as separate series, one (1) independent member of the
         Company's Board of Directors designated by the Board of Directors and
         approved by TCV.

                  Any director of the Company may be removed from the board in
         the manner allowed by law and the Company's Articles of Incorporation
         and Bylaws, but with respect to a director designated pursuant to
         subsections 2.6(a), 2.6(b), 2.6(c) and 2.6(d) above, only upon the vote
         or written consent of the shareholders entitled to designate such
         director.

                           2.7      Board Expenses. The Company shall reimburse
         all non-employee directors for their reasonable expenses to attend the
         meetings of the Company's Board of Directors.

                           2.8      Vesting Schedule. Options to purchase shares
         of the Company's Common Stock issued pursuant to the Company's 1999
         Equity Compensation Plan shall be subject to vesting at an annual rate
         of twenty percent (20%), except for such options for which a

                                       16
<PAGE>   18
         different vesting rate is approved unanimously by the Company's Board
         of Directors, which shall be subject to vesting at such different rate.

                           2.9      Termination of Certain Covenants. The
         covenants set forth in Sections 2.4, 2.6, 2.7 and 2.8 shall terminate
         and be of no further force or effect upon the consummation of the sale
         of securities pursuant to a bona fide, firmly underwritten public
         offering of shares of common stock, registered under the Act, which
         results in proceeds to the Company of at least $20,000,000 or as
         provided under applicable law.

                           2.10     Regulatory Requirements. In the event of any
         reasonable determination by First Union that, by reason of any existing
         or future Federal or state rule, regulation, guideline, order, request
         or directive (whether or not having the force of law and whether or not
         failure to comply therewith would be unlawful) relating to its status
         as an affiliate of a national bank (collectively, a "Regulatory
         Requirement"), it is effectively restricted or prohibited from holding
         any of the shares of capital stock of the Company (including any shares
         of capital stock or other securities distributable to First Union in
         any merger, reorganization, readjustment or other reclassification of
         such shares), the Company and the other parties hereto shall take such
         action as expeditiously as possible, as may be deemed reasonably
         necessary by First Union to permit First Union to comply with such
         Regulatory Requirement. Such action to be taken may include, without
         limitation, the Company's authorization of one or more new classes of
         nonvoting or otherwise restricted capital stock and the modification or
         amendment of the Articles of Incorporation or any other documents or
         instruments executed in connection with the shares held by First Union.
         First Union shall give written notice to the Company of any such
         determination and the action or actions necessary to comply with such
         Regulatory Requirement.

3.       Intentionally Deleted.

4.       Miscellaneous.

                           4.1      Successors and Assigns. Except as otherwise
         provided herein, the terms and conditions of this Agreement shall inure
         to the benefit of and be binding upon the respective successors and
         assigns of the parties (including transferees of any shares of
         Registrable Securities). Nothing in this Agreement, express or implied,
         is intended to confer upon any party other than the parties hereto or
         their respective successors and assigns any rights, remedies,
         obligations, or liabilities under or by reason of this Agreement,
         except as expressly provided in this Agreement.

                           4.2      Governing Law. This Agreement shall be
         governed by and construed under the laws of the State of North Carolina
         as applied to agreements among North Carolina residents entered into
         and to be performed entirely within North Carolina.

                           4.3      Counterparts. This Agreement may be executed
         in two or more counterparts, each of which shall be deemed an original,
         but all of which together shall constitute one and the same instrument.

                                       17
<PAGE>   19
                           4.4      Titles and Subtitles. The titles and
         subtitles used in this Agreement are used for convenience only and are
         not to be considered in construing or interpreting this Agreement.

                           4.5      Notices. Unless otherwise provided, any
         notice required or permitted under this Agreement shall be given in
         writing and shall be deemed effectively given upon personal delivery to
         the party to be notified or upon delivery by confirmed facsimile
         transmission, nationally recognized overnight courier service, or three
         days after deposit with the United States Post Office, by registered or
         certified mail, postage prepaid and addressed to the party to be
         notified at the address indicated for such party on the signature page
         hereof, or at such other address as such party may designate by ten
         (10) days' advance written notice to the other parties.

                           4.6      Expenses. If any action at law or in equity
         is necessary to enforce or interpret the terms of this Agreement, the
         prevailing party shall be entitled to reasonable attorneys' fees, costs
         and necessary disbursements in addition to any other relief to which
         such party may be entitled.

                           4.7      Entire Agreement; Amendments and Waivers.
         The Original Agreement is hereby terminated and of no further force or
         effect. This Agreement (including the Schedules hereto, if any)
         constitutes the full and entire understanding and agreement among the
         parties with regard to the subjects hereof and thereof. Any term of
         this Agreement may be amended and the observance of any term of this
         Agreement may be waived (either generally or in a particular instance
         and either retroactively or prospectively), only with the written
         consent of the Company, TCV and First Union; provided, however, that in
         the event that such amendment or waiver adversely affects the
         obligations and/or rights of the Founders in a different manner than
         the other Holders, such amendment or waiver shall also require the
         written consent of the holders of a majority in interest of the
         Founders. Notwithstanding the foregoing, Subsection 2.6(b) above may be
         amended or waived only with the written consent of First Union. Any
         amendment or waiver effected in accordance with this paragraph shall be
         binding upon each holder of any Registrable Securities each future
         holder of all such Registrable Securities, and the Company.

                           4.8      Severability. If one or more provisions of
         this Agreement are held to be unenforceable under applicable law, such
         provision shall be excluded from this Agreement and the balance of the
         Agreement shall be interpreted as if such provision were so excluded
         and shall be enforceable in accordance with its terms.

                           4.9      Aggregation of Stock. All shares of
         Registrable Securities held or acquired by affiliated entities or
         persons shall be aggregated together for the purpose of determining the
         availability of any rights under this Agreement.

                                       18
<PAGE>   20
                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT

         IN WITNESS WHEREOF, the parties have executed this Agreement as of the
date first above written.

                                        YOUCENTRIC, INC.

                                        By: /s/ THOMAS FEDELL
                                        Name:    Thomas Fedell
                                        Title:   CEO

                                        Mailing Address:

                                            Southpark Towers, 6000 Fairview Road
                                            Suite 405
                                            Charlotte, NC  28210
                                            Attention:  Don DeLoach
                                            Phone:   (704) 643-1000
                                            Fax: (704) 643-1090

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   21
                                        FOUNDERS

                                        /s/ TOM FEDELL
                                        Tom Fedell

                                        /s/ ROBERT KEAR
                                        Robert Kear

                                        /s/ MARK LOGAN
                                        Mark Logan

                                        /s/ KARL JOHNSON
                                        Karl Johnson

                                        /s/ WELLS TIEDEMAN
                                        Wells Tiedeman

                                        Mailing Address:

                                            YOUcentric, Inc.
                                            Southpark Towers, 6000 Fairview Road
                                            Suite 405
                                            Charlotte, NC  28210
                                            Phone:   (704) 643-1000
                                            Fax: (704) 643-1090

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   22
                              SERIES A INVESTORS:

                              TCV III (GP)
                              a Delaware General Partnership
                              By:   Technology Crossover Management III, L.L.C.,
                              Its:  General Partner

                              By: /s/ ROBERT C. BENSKY
                              Name:    Robert C. Bensky
                              Title:   Chief Financial Officer

                              TCV III, L.P.
                              a Delaware Limited Partnership
                              By:   Technology Crossover Management III, L.L.C.,
                              Its:  General Partner

                              By: /s/ ROBERT C. BENSKY
                              Name:    Robert C. Bensky
                              Title:   Chief Financial Officer

                              TCV III (Q), L.P.
                              a Delaware Limited Partnership
                              By:   Technology Crossover Management III, L.L.C.,
                              Its:  General Partner

                              By: /s/ ROBERT C. BENSKY
                              Name:    Robert C. Bensky
                              Title:   Chief Financial Officer

                              TCV III Strategic Partners, L.P.
                              a Delaware Limited Partnership
                              By:   Technology Crossover Management III, L.L.C.,
                              Its:  General Partner

                              By: /s/ ROBERT C. BENSKY
                              Name:    Robert C. Bensky
                              Title:   Chief Financial Officer

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   23
                              Mailing Address:

                                  Technology Crossover Ventures
                                  56 Main Street, Suite 210
                                  Millburn, NJ  07041
                                  Attention:  Robert C. Bensky
                                  Phone:   (973) 467-5320
                                  Fax: (973) 467-5323

                              with a copy to:

                                  Technology Crossover Ventures
                                  575 High Street, Suite 400
                                  Palo Alto, CA  94301
                                  Attention:  C. Toms Newby III
                                  Phone:   (650) 614-8207
                                  Fax: (650) 614-8222

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   24
                              SERIES B INVESTORS:

                              FIRST UNION INVESTORS, INC.

                              By: /s/  DAVID J. SCANLAN
                              Name:    David J. Scanlan
                              Title:   Vice President

                              Mailing Address:

                                  First Union Investors, Inc.
                                  One First Union Center, TW-5
                                  301 South College Street, 5th Floor
                                  Charlotte, NC  28288
                                  Attention:  David Scanlan
                                  Scott Harrison
                                  Phone:   (704) 374-4657
                                  Fax: (704) 374-6711

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   25
                              SERIES B INVESTORS:

                              RS COINVESTMENT FUND LLC

                              By: /s/ JOSEPH J. PIAZZA
                              Name:    Joseph J. Piazza
                              Title:   Managing Director

                              Mailing address:

                                  Attn: Dale Haithcock
                                  555 California St. Suite 2600
                                  San Francisco, CA  94104

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   26
                              SERIES B INVESTORS:

                              BAYVIEW 2000 LP

                              By: /s/ DANA WELCH
                              Name:    Dana Welch
                              Title:   CAO

                              Mailing address:

                                  555 California St. Suite 2600
                                  San Francisco, CA  94104
                                  Attn:  Jennifer Sherrill

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   27
                              SERIES B INVESTORS:

                              GREYHOUND CROSSOVER FUND LP

                              By: /s/ RON POLLACK
                              Name:    Ron Pollack
                              Title:   General Partner

                              Mailing address:

                                  33 North Garden Avenue, Suite 750
                                  Clearwater, FL  33767

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   28
                              SERIES B INVESTORS:

                              WILLIAM JAMES BELL 1993 TRUST

                              By: /s/ WILLIAM JAMES BELL
                              Name:    William James Bell
                              Title:   Trustee

                              Mailing address:

                                  10539 Bellagio Road
                                  Los Angeles, CA  90077

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT

<PAGE>   29

                                       SERIES B INVESTORS:

                                       /s/ CLARK CALLANDER
                                       ---------------------------
                                       Name: Clark Callander

                                       Mailing address:

                                          2815 Satt Street
                                          San Francisco, CA 94123
                                          415/693-3294

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   30

                                       SERIES B INVESTORS:

                                       /s/ DALE R. HAITHCOCK
                                       ---------------------------
                                       Name: Dale R. Haithcock

                                       Mailing address:

                                          814 Meadow Creek Court
                                          Walnut Creek, CA 94596

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   31

                                       SERIES B INVESTORS:

                                       /s/ JOSEPH J. PIAZZA
                                       ---------------------------
                                       Name: Joseph J. Piazza

                                       Mailing address:

                                          240 Madrana Avenue
                                          Belvedere, CA 94920

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   32

                                       SERIES B INVESTORS:

                                       /s/ SALIM RESHWAN
                                       ----------------------------
                                       Name: Salim Reshwan

                                       Mailing address:

                                          241 Lafayette Circle #8
                                          Lafayette, CA 94549

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT

<PAGE>   33

                                       SERIES B INVESTORS:

                                       /s/ MARSHALL SENK
                                       ---------------------------
                                       Name: Marshall Senk

                                       Mailing address:

                                          P.O. Box 29493
                                          San Francisco, CA 94129

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   34

                                       SERIES B INVESTORS:

                                       /s/ MICHAEL J. ROSSO
                                       ---------------------------
                                       Name: Michael J. Rosso

                                       Mailing address:

                                          2525 Larkin Street, #302
                                          San Francisco, CA  94109

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   35

                                       SERIES B INVESTORS:

                                       /s/ GREG RICKMAN
                                       ---------------------------
                                       Name: Greg Rickman

                                       Mailing address:

                                          555 California Street, Suite 2600
                                          San Francisco, CA  94104

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   36

                                       SERIES B INVESTORS:

                                       /s/ JEFF BECKER
                                       ---------------------------
                                       Name: Jeff Becker

                                       Mailing address:

                                          21 Boulderwood Drive
                                          Livingston, NJ 07039

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   37

                                       SERIES B INVESTORS:

                                       Seligman Communications and Information
                                       Fund, Inc.

                                       By  J. & W. Seligman & Co., Incorporated,
                                           its investment adviser

                                       By /s/ RICHARD R. SCHMALTZ
                                          ---------------------------
                                          Name: Richard R. Schmaltz
                                          Title:      Managing Director

                                       Seligman New Technologies Fund, Inc.

                                       By  J. & W. Seligman & Co. Incorporated,
                                           its investment adviser

                                       By /s/ RICHARD R. SCHMALTZ
                                          ---------------------------
                                          Name: Richard R. Schmaltz
                                          Title:      Managing Director

                                       Seligman Investment Opportunities(Master)
                                       Fund-NTV Portfolio

                                       By J. & W. Seligman & Co. Incorporated,
                                          its investment adviser

                                       By /s/ RICHARD R. SCHMALTZ
                                          ---------------------------
                                          Name: Richard R. Schmaltz
                                          Title:      Managing Director

                                       Mailing Address:

                                          100 Park Avenue - 8th Floor
                                          New York, NY 10017
                                          Attn: James M. Curtis

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   38

                                       SERIES B INVESTORS:

                                       TCV III (GP)
                                       a Delaware General Partnership
                                       By:  Technology Crossover Management III,
                                       L.L.C.,
                                       Its: General Partner

                                       By: /s/ ROBERT C. BENSKY
                                           ---------------------------
                                           Name: Robert C. Bensky
                                           Title:    Chief Financial Officer

                                       TCV III, L.P.
                                       a Delaware Limited Partnership
                                       By:  Technology Crossover Management III,
                                       L.L.C.,
                                       Its: General Partner

                                       By: /s/  ROBERT C. BENSKY
                                           ---------------------------
                                           Name: Robert C. Bensky
                                           Title:    Chief Financial Officer

                                       TCV III (Q), L.P.
                                       a Delaware Limited Partnership
                                       By:  Technology Crossover Management III,
                                       L.L.C.,
                                       Its: General Partner

                                       By: /s/  ROBERT C. BENSKY
                                           ---------------------------
                                           Name: Robert C. Bensky
                                           Title:    Chief Financial Officer

                                       TCV III Strategic Partners, L.P.
                                       a Delaware Limited Partnership
                                       By:  Technology Crossover Management III,
                                       L.L.C.,
                                       Its: General Partner

                                       By: /s/  ROBERT C. BENSKY
                                           ---------------------------
                                           Name: Robert C. Bensky
                                           Title:    Chief Financial Officer

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   39

                                       Mailing Address:

                                          Technology Crossover Ventures
                                          56 Main Street, Suite 210
                                          Millburn, NJ  07041
                                          Attention:  Robert C. Bensky
                                          Phone:    (973) 467-5320
                                          Fax:  (973) 467-5323

                                       with a copy to:

                                          Technology Crossover Ventures
                                          575 High Street, Suite 400
                                          Palo Alto, CA  94301
                                          Attention:  C. Toms Newby III
                                          Phone:    (650) 614-8207
                                          Fax:  (650) 614-8222

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   40

                                       SERIES B INVESTORS:

                                       DAIN RAUSCHER WESSELS INVESTORS, L.L.C.
                                       By:  Dain Rauscher Incorporated
                                       Its: Managing Member

                                       By:  /s/ MARY ZIMMER
                                            ---------------------------
                                       Its: Director, DRW Finance & Adm
                                            Dain Rauscher Wessels, a division of
                                            Dain
                                            Rauscher Incorporated

                                       Mailing Address:

                                            Dain Rauscher Wessels Investors
                                            Attn: Mary Zimmer
                                            60 South Sixth Street
                                            Minneapolis, MN  55402

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   41

                                       SERIES B INVESTORS:

                                       _______________________________

                                       By: /s/ ARNOLD S. HOFFMAN
                                           ---------------------------
                                       Name:   Arnold S. Hoffman
                                       Title:     General Partner

                                       Mailing Address:

                                           Palm Partners VI
                                           1464 Hunter Road
                                           Rydal, Pennsylvania 19046

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   42

                                       SERIES B INVESTORS:

                                       BEA SYSTEMS, INC.

                                       By: /s/ STEVE L. BROWN
                                           ---------------------------
                                       Name:   Steve L. Brown
                                       Title:     Sr. VP

                                       Mailing Address:

                                          2315 North First Street
                                          San Jose, CA 95131
                                          Attention:  Treasurer

                                          Phone:    (408) 570-8088
                                          Fax:      (408) 570-8918

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   43

                                       SERIES B INVESTORS

                                       By: /s/ PATRICK L. HERMSEN
                                           ---------------------------
                                       Name:   Patrick L. Hermsen

                                       Mailing Address:

                                          Patrick L. Hermsen
                                          4944 Parkway Plaza, Suite 110
                                          Charlotte, NC 28217

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   44

                                       SERIES B INVESTORS:

                                       /s/ ROBERT F. LOVETT III
                                       ---------------------------
                                       Name:   Robert F. Lovett III

                                       Mailing Address:

                                          1324 Biltmore Drive
                                          Charlotte, NC 28207

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   45

                                       SERIES B INVESTORS:

                                       /s/ AMY S. LOVETT
                                       ---------------------------
                                       Name:   Amy S. Lovett

                                       Mailing Address:

                                          1324 Biltmore Drive
                                          Charlotte, NC 28207

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   46

                                       SERIES B INVESTORS:

                                       /s/ E. LYNWOOD MALLARD
                                       ---------------------------
                                       Name:   E. Lynwood Mallard

                                       Mailing Address:

                                          1919 Kensal Ct.
                                          Charlotte, NC 28211

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   47

                                       SERIES B INVESTORS:

                                       /s/ ELIZABETH G. WREN
                                       ---------------------------
                                       Name:   Elizabeth G. Wren

                                       Mailing Address:

                                          3644 Brentwood Drive
                                          Gastonia, NC 28056

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   48

                                       SERIES B INVESTORS:

                                       /s/ DAVID B. WHELPLEY JR.
                                       Name:   David B. Whelpley Jr.

                                       Mailing Address:

                                          3910 Charmal Place
                                          Charlotte, NC 28226

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   49

                                       SERIES B INVESTORS:

                                       /s/ W. CHRISTOPHER MATTON
                                       ---------------------------
                                       Name: W. Christopher Matton

                                       Mailing Address:

                                          111 N. Bloodworth St.
                                          Raleigh, NC 27601

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   50

                                       SERIES B INVESTORS:

                                       /s/ SCOTT BRIAN TOWNSEND
                                       ---------------------------
                                       Name: Scott Brian Townsend

                                       Mailing Address:

                                          3915 Potomac Court
                                          Charlotte, NC 28211

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   51

                                       HAAS FINANCIAL ADVISORS, INC.

                                       By: /s/ JAN S. HAAS
                                           ---------------------------
                                           Name: Jan S. Haas
                                           Title:    President

                                       Mailing Address:

                                           Haas Financial Advisors, Inc.
                                           14A Chestnut Street
                                           Boston, MA 02108 Phone:

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   52

                                       FLEETBOSTON ROBERTSON STEPHENS INC.

                                       By: /s/ CLARK CALLANDER
                                           ---------------------------
                                           Name: Clark Callander
                                           Title:    Managing Director

                                       Mailing Address:

                                           FleetBoston Robertson Stephens Inc.
                                           555 California St., #2600
                                           San Francisco, CA  94104

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   53

                                       SERIES B INVESTORS:

                                       ELOYALTY CORPORATION

                                       By: /s/ TIMOTHY J. CUNNINGHAM
                                           ---------------------------
                                       Name:   Timothy J. Cunningham
                                       Title:     SVP, CFO & CORP

                                       Mailing Address:

                                          ELoyalty Corporation
                                          150 Field Drive
                                          Suite 250
                                          Lake Forest, IL 60045

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   54

                                       SERIES B INVESTORS:

                                       RAINMAKER SYSTEMS, INC.

                                       By: /s/ MICHAEL SILTON
                                       ---------------------------
                                       Name:   Michael Silton
                                       Title:     CEO

                                       Mailing Address:

                                          Rainmaker Systems, Inc.
                                          1800 Green Hills Road
                                          Scotts Valley, CA  95066

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   55

                                       SERIES B INVESTORS:

                                       HAAS FINANCIAL ADVISORS, INC.

                                       By: /s/ JAN S. HAAS
                                       ---------------------------
                                       Name:   Jan S. Haas
                                       Title:     President

                                       Mailing Address:

                                          Haas Financial Advisors, Inc.
                                          14A Chestnut Street
                                          Boston, MA 02108
                                          Phone: 617/367-9850

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   56

                                       SERIES B INVESTORS:

                                       /s/ STEVEN H. GASSAWAY
                                       ---------------------------
                                       Name:   Steven H. Gassaway

                                       Mailing Address:

                                          10622 Tyne Court
                                          Charlotte, NC 28210

                       SIGNATURE PAGE TO YOUCENTRIC, INC.
                AMENDED AND RESTATED INVESTORS' RIGHTS AGREEMENT
<PAGE>   57

                                  SCHEDULE A

                          LIST OF SERIES A INVESTORS

TCV III (GP)
TCV III, L.P.
TCV III (Q), L.P.
TCV III Strategic Partners, L.P.

<PAGE>   58

                   SCHEDULE B TO INVESTORS RIGHTS AGREEMENT
                              SERIES B INVESTORS

<TABLE>
<CAPTION>
                                             STATE OF
          NAME                               RESIDENCE
          ----                               ---------
<S>                                          <C>
Robertson Co-Investment Fund LLC ........       CA
Bayview 2000, L.P. ......................       CA
Greyhound Crossover Fund L.P. ...........       FL
William J. Bell 1993 Trust ..............       CA

Robertson Deal Team:
  Clark Callander .......................       CA
  Dale R. Haithcock .....................       CA
  Joseph Piazza .........................       CA
  Sam Reshwan ...........................       CA
  Marshall Senk .........................       CA
  Michael J. Rosso ......................       CA
  Greg Rickman ..........................       CA
  Jeff Becker ...........................       CA

First Union Investors, Inc. .............       NC

Seligman Communications and Information
Fund, Inc. ..............................       NY
Seligman New Technologies Fund, Inc. ....       NY
Seligman Investment Opportunities (Master)
Fund - NTV Portfolio ....................       NY

TCV III (GP) ............................       CA
TCV III, L.P. ...........................       CA
TCV III (Q), L.P. .......................       CA
TCV III Strategic Partners, L.P. ........       CA

Dain Rauscher Wessels Investors L.L.C ...       MN

PALM Partners VI ........................       PA

BEA Systems, Inc. .......................       CA

YOUcentric Friends and Family:
  Patrick L. Hermsen ....................       NC
  Robert Lovett III .....................       NC
  Amy S. Lovett .........................       NC
  E. Lynwood Mallard ....................       NC
  Elizabeth G. Wren .....................       NC
  David B. Whelpley, Jr .................       NC
  W. Christopher Matton .................       NC
  Scott B. Townsend .....................       NC

eLoyalty Corporation ....................       IL

Rainmaker Systems, Inc. .................       CA

Haas Financial Advisors, Inc. ...........       MA

Steven H. Gassaway ......................       NC
</TABLE>

<PAGE>   59

                                  SCHEDULE C

                               LIST OF FOUNDERS

Tom Fedell
Karl Johnson
Robert Kear
Mark Logan
Wells Tiedeman

<PAGE>   60

                                  SCHEDULE D

                               YOUCENTRIC, INC.
                         a North Carolina corporation

                        CERTIFICATE OF REPRESENTATIONS

                   REGARDING QUALIFIED SMALL BUSINESS STOCK

            THIS CERTIFICATE OF REPRESENTATIONS REGARDING QUALIFIED SMALL
BUSINESS STOCK (this "Certificate") is executed as of ___________, _____ by
YOUcentric, Inc., a North Carolina corporation (the "Company"), for the benefit
of [REQUESTING HOLDER OR HOLDERS], ("Shareholder"). As used herein, the term
"Stock" means those shares of Company stock issued by the Company to Shareholder
as described more fully on Schedule A hereto.

REPRESENTATIONS

            Subject to the limitations and qualifications set forth below, the
Company hereby represents as follows:

1.       The Company has conducted a reasonable investigation into the question
         of whether the Stock is "qualified small business stock" ("QSBS")
         within the meaning of Section 1202(c) of the Internal Revenue Code of
         1986, as amended (the "Code");

2.       As of the date first above written, and assuming that Shareholder has
         not sold, distributed, or otherwise transferred the Stock, all of the
         Stock is QSBS.

QUALIFICATIONS AND LIMITATIONS

            1. Qualification of the Stock as QSBS is based, in part, on the
value of the Company stock or other assets at certain relevant times. For
purposes of the representations made in this Certificate, the Company has made a
good faith determination of such values, taking into account all material facts
and circumstances, but cannot guarantee that the Internal Revenue Service will
not successfully assert that such determination is incorrect.

            2. Qualification of the Stock as QSBS is based, in part, on whether
the Company has been engaged in the active conduct of one or more qualified
trades or businesses. The term "qualified trade or business" set forth in
Section 1202(e)(3) of the Code is not clearly defined in all respects. For
purposes of the representations made in this Certificate, the Company has made a
good faith effort to apply the definition of qualified trade or business set
forth in Section 1202(e)(3) of the Code, but cannot guarantee that the Internal
Revenue Service will not successfully assert a contrary definition.

<PAGE>   61

            3. Qualification of the Stock as QSBS is based, in part, on whether
at least eighty percent (by value) of the Company's assets have been used in the
active conduct of one or more qualified trades or businesses. For this purpose,
assets held as "working capital" of a qualified trade or business within the
meaning of Section 1202(e)(6) of the Code are treated as used in the active
conduct of such trade or business. The term "working capital" set forth in
Section 1202(e)(6) of the Code is not clearly defined in all respects. For
purposes of the representations made in this Certificate, the Company has made a
good faith effort to apply the definition of working capital set forth in
Section 1202(e)(6) of the Code, but cannot guarantee that the Internal Revenue
Service will not successfully assert a contrary definition.

            4. Qualification of the Stock as QSBS is based, in part, on whether
the Company purchased any of its stock from a person related to Shareholder
during a relevant testing period. For purposes of the representations made in
this Certificate, the Company has made a good faith determination that such
purchases did not occur, but cannot guarantee that the Internal Revenue Service
will not successfully assert that such determination is incorrect.

            IN WITNESS WHEREOF, the Company has executed this Certificate as of
the first date above written.

                                          BY: ________________________________

                                          TITLE: _____________________________<PAGE>   1
                                                                   EXHIBIT 10.8

                                  OFFICE LEASE

<TABLE>

<S>      <C>                                                            <C>                           <C>
1.       BASIC LEASE PROVISIONS AND IDENTIFICATION OF EXHIBITS

1.01     BASIC LEASE PROVISIONS

         A.      BUILDING AND ADDRESS:                                  6000 Fairview
                                                                        SouthPark Towers
                                                                        6000 Fairview Road
                                                                        Charlotte,  NC 28210

         B.       LANDLORD AND ADDRESS:                                 6000 Fairview Associates, LLC
                                                                        c/o Queens Properties, Inc.
                                                                        6060 J.A. Jones Drive
                                                                        Charlotte, NC 28287

         C.       TENANT AND PREMISES ADDRESS:                          Sales Vision, Inc.
                                                                        SouthPark Towers
                                                                        6000 Fairview Road
                                                                        Suite 1180
                                                                        Charlotte, NC 28210

         D.       DATE OF LEASE:                                        November 11, 1997
         E.       LEASE TERM:                                           60 months
         F.       COMMENCEMENT DATE OF TERM:                            March 1, 1998
         G.       EXPIRATION DATE OF TERM:                              February 28, 2003
         H.       MONTHLY BASE RENT: ($23.00 per rentable square foot)                              ($4,849.17)
         I.       APPROXIMATE RENTABLE AREA OF THE PREMISES:                                             2,530 s.f.
         J.       SECURITY DEPOSIT:                                                                 ($4,849.17)
         K.       FLOOR:                                                Eleventh
         L.       TENANT'S BROKER:                                      Queens Properties, Inc.
         M.       OPERATING EXPENSE BASE:                               First year actual operating expense
         N.       CPI ADJUSTMENT BASE:                                  $18.00
         O.       APPROXIMATE RENTABLE SQUARE FOOTAGE OF THE BUILDING:  289,000
                                                                        -------
         P.       FIRST MONTH RENT PAID WITH LEASE EXECUTION:                                       ($4,849.17)

1.02     IDENTIFICATION OF EXHIBITS
</TABLE>

         The exhibits set forth below and attached to this Lease are
         incorporated in this Lease by this reference:

         EXHIBIT A - Plan of Premises/Tenant Improvements

         EXHIBIT B - Rules and Regulations

         EXHIBIT C - Legal Description Of The Land On Which The Building is
                     Located

         EXHIBIT D - ERISA List

<PAGE>   2
                             2. PREMISES AND TERM

2.01      LEASE OF PREMISES

          Landlord leases to Tenant and Tenant leases from Landlord the
Premises ("Premises") shown on Exhibit A which are or will be contained in the
office building ("Building") located at the address stated in 1.01A, which
Building is part of an office building complex known as the name given in
1.01A, upon the following terms and conditions. For purposes of this Lease,
"Complex" shall mean all land, building and improvements including the "Common
Areas" (hereinafter defined) associated with the Building and located on the
real property described in Exhibit C. The Rentable Area of the Premises is as
shown on Exhibit A and contains the Rentable Areas as stated in 1.01I.

2.02      TERM

          The term of this Lease ("Term") shall commence on the date
("Commencement Date") which is the earlier to occur of the (i) date stated in
1.01F, or (ii) the date Tenant first occupies all or part of the Premises for
the conduct of business. The Term shall expire on the date ("Expiration Date")
stated in 1.01G, unless sooner terminated as otherwise provided in this Lease.
The Commencement Date and the Expiration Date may be extended in accordance
with Exhibit A.

                                    3. RENT

          Tenant agrees to Pay to Landlord at the office of the Landlord's
building manager ("Manager"), or at such other place designated by Landlord,
without any prior notice or demand and without any deduction whatsoever, base
rent at the initial monthly rate stated in 1.01H ("Monthly Base Rent"). Monthly
Base Rent is subject to adjustment pursuant to 22.02 and 22.03, and as adjusted
is called "Adjusted Monthly Base Rent". Monthly Base Rent and Adjusted Monthly
Base Rent shall be paid monthly in advance on the first day of each month of
the Term, except that the first installment of Monthly Base Rent shall be paid
by Tenant to Landlord at lease execution. Adjusted Monthly Base Rent shall be
prorated for partial months within the Term. All charges, costs and sums
required to be paid by Tenant to Landlord under this Lease and under the Work
Letter, in addition to Adjusted Monthly Base Rent shall be considered
additional rent, and Adjusted Monthly Base Rent and additional rent shall be
collectively called "Rent". Tenant's covenant to pay Rent shall be independent
of every other covenant in this Lease.

                              4. SECURITY DEPOSIT

          As security for the performance of its obligations under this Lease
and the Work Letter, Tenant, upon its execution of this Lease, has paid to
Landlord a security deposit ("Security Deposit") in the amount stated in 1.01J.
The Security Deposit may be applied by Landlord to cure any default of Tenant
under this Lease or the Work Letter, and upon notice by Landlord of such
application, Tenant shall replenish the Security Deposit in full by promptly
paying to Landlord the amount so applied. Landlord shall not pay any interest on
the Security Deposit. Within forty-five (45) days after the Expiration Date,
Landlord shall return to Tenant the balance, if any, of the Security Deposit.
The Security Deposit shall not be deemed as advance payment of Rent or a
measure of damages for any default by Tenant under this Lease, nor shall it be
a bar or defense to any action which Landlord may at any time commence against
Tenant.

                                                                         Page 2
<PAGE>   3

                                  5. SERVICES

5.01      LANDLORD'S GENERAL SERVICES

          Landlord shall provide the following services:

          (1) heat and air-conditioning in the Premises, Monday through Friday
from 8:00 a.m. to 5:30 p.m., excluding national holidays, to the extent
reasonably necessary for the comfortable occupancy of the Premises under normal
business operations (subject, however, to applicable legal requirements and
restrictions) and in the absence of the use of machines, equipment or devices
which affect the temperature otherwise maintained in the Premises; (2) city
water from the regular Building fixtures for drinking, lavatory and toilet
purposes only; (3) customary cleaning and janitorial services in the Premises
Monday through Friday, excluding national holidays; (4) customary cleaning,
mowing, groundskeeping, and trash removal in the "Common Areas" (hereinafter
defined); (5) adequate passenger elevator service in common with other tenants
of the Building; (6) electricity for normal building usage; if the Tenant
shall require electrical current or install electrical equipment including but
not limited to electrical heating, refrigeration equipment, unusually heavy
computer use, electronic data processing machines, punch card machines, or
machines or equipment using current which will, in the judgment of the
Landlord, in any way increase the amount of the electricity usually furnished
for use in general office space, Tenant will obtain prior written approval from
the Landlord and pay periodically for the additional direct expense involved,
including any installation cost of equipment for metering said electricity; and
(7) all lamps furnished to the Tenant by Landlord shall be paid for by the
Tenant at not more than the current retail price charged therefore.

5.02      ADDITIONAL AND AFTER-HOUR SERVICES

          Landlord shall not be obligated to furnish any services or utilities,
other than those stated in 5.01 above. If Landlord elects to furnish services
or utilities requested by Tenant in addition to those listed in 5.01 or at
times other than those stated in 5.01, Tenant shall pay to Landlord the
prevailing charges for such services and utilities, within ten (10) days after
billing. If Tenant fails to make any such payment, Landlord may, without notice
to Tenant and in addition to Landlord's other remedies under this Lease,
discontinue any or all of such additional or after-hours services. No such
discontinuance of any service shall result in any liability of Landlord to
Tenant or be considered an eviction or a disturbance of Tenant's use of the
Premises.

5.03      DELAYS IN FURNISHING SERVICES

          If as a result of any failure to furnish or delay in furnishing any
of the services described in 5.01, the Premises are rendered substantially
untenantable for said period of seventy-two (72) consecutive hours and Tenant
is unable to occupy the Premises due to such untenantability, then, commencing
upon the expiration of said 72-hour period, Adjusted Monthly Base Rent shall
abate for the duration of such untenantability until Tenant is able to resume
or does resume occupancy of the Premises. Tenant agrees that Landlord shall not
be liable for damages for failure to furnish or delay in furnishing any service
if attributable to any of the causes described in 26.06 and if not thus
attributable, then only to the extent of abatement of Rent. No failure or
delay shall be considered to be an eviction or disturbance of Tenant's use or
possession of Premises.

                                                                         Page 3
<PAGE>   4

5.04      TELEPHONE

          Tenant acknowledges and agrees that securing and arranging for
telephone service to the Premises is the sole responsibility of Tenant and that
Landlord has no responsibility or obligation to provide or arrange such
telephone service, nor to permit installation of any facilities or equipment in
the Building outside the Premises in connection with providing telephone
service to the Premises.

                       6. POSSESSION, USE AND ENJOYMENT

6.01      POSSESSION AND USE OF PREMISES

          Tenant shall be entitled to possession of the Premises when the Work
is substantially completed. Tenant shall occupy and use the Premises for
general office purposes only. Tenant shall not occupy or use the Premises or
permit the use or occupancy of the Premises for any purpose or in any manner
which: (1) is unlawful or in violation of any applicable legal, governmental or
quasi-governmental requirement, ordinance or rule (including the Board of Fire
Underwriters); (2) may be dangerous to persons or property; (3) may invalidate
or increase the amount of premiums for any policy of insurance affecting the
Building or the Complex, and if any additional amounts of insurance premiums
are so incurred, Tenant shall pay to Landlord the additional amounts on demand
and such payment shall not authorize such use; (4) may create a nuisance,
disturb any other Tenant of the Building or the Complex or the occupants of
neighboring property or injure the reputation of the Building or the Complex;
or (5) violates the Rules and Regulations of the Building or any restrictions
of record.

6.02      QUIET ENJOYMENT

          So long as Tenant is not in default under this Lease, Tenant shall be
entitled to peaceful and quiet enjoyment of the Premises, subject to the terms
of this Lease.

6.03      COMMON AREAS

          A. For purposes of this Lease "Common Areas" shall mean all areas,
improvements, space, equipment and special services in or at the Complex
provided by Landlord for the common or joint use and benefit of tenants,
customers, and other invitees, including without limitation garage access,
roads, driveways, parking areas, entrances and exits, retaining walls,
landscaped areas, truck serviceways, loading docks, pedestrian walk-ways,
atriums, walls, courtyards, concourses, stairs, ramps, sidewalks, washrooms,
maintenance and utility rooms and closets, hallways, lobbies, elevators and
their housing and rooms, common window areas, walls and ceilings in Common
Areas, and trash or rubbish areas.

          B. Provided Tenant is not in default under this Lease, Tenant shall
be entitled to use, in common with others entitled thereto, the Common Areas as
may be designated from time to time by Landlord, subject however to the terms
and conditions of this Lease and to the rules and regulations for the use
thereof as may be prescribed from time to time by Landlord. If the size or
configuration of the Common Areas is diminished or altered, Landlord shall not
be liable to Tenant therefor, nor shall Tenant be entitled to any compensation
or diminution or abatement of Adjusted Monthly Base Rent, nor shall such
diminution or alteration of the Common Areas be considered a constructive or
actual eviction.

                                                                         Page 4
<PAGE>   5

          C. Subject to the other provisions of this Lease, Tenant shall have
free non-exclusive use of parking facilities, driveways and islands for Tenant,
Tenant's employees, Tenant's business invitees and Tenant's agents. Such areas
for non-exclusive parking space shall serve all tenants, their employees,
business invitees and agents. Tenant shall not at any time park any trucks or
any delivery vehicles in the parking areas or driveways, except as specifically
designated by Landlord from time to time, and shall confine all truck parking,
loading and unloading to times and locations specifically designated by
Landlord from time to time. Tenant shall require all trucks servicing Tenant to
be promptly loaded or unloaded and removed from the Complex. Landlord hereby
reserves the exclusive right with respect to the use of parking facilities,
roadways, sidewalks, driveways, islands and walkways for advertising purposes.
Tenant covenants and agrees to enforce the provisions of this Lease against
Tenant's employees and business invitees.

                            7. CONDITION OF PREMISES

          Tenant shall notify Landlord in writing within ten (10) days after
Tenant takes possession of the Premises of any defects in the Premises claimed
by Tenant. Except for defects stated in such notice, Tenant shall be
conclusively presumed to have accepted the Premises in the condition existing
on the date Tenant first takes possession, and to have waived all claims
relating to the condition of the Premises. No agreement of Landlord to alter,
remodel, decorate, clean or improve the Premises, the Building, the Common
Areas or the Complex and no representation regarding the condition of the
Premises, the Building, the Common Areas or the Complex has been made by or on
behalf of Landlord to Tenant, except as stated in this Lease or in the Work
Letter.

                         8. ASSIGNMENT AND SUBLETTING

8.01      ASSIGNMENT AND SUBLETTING

          Without the prior written consent of Landlord, Tenant shall not
sublease the Premises, or assign, mortgage, pledge, hypothecate or otherwise
transfer or permit the transfer of this Lease or the interest of Tenant in this
Lease, in whole or in part, by operation of law, court decree or otherwise.
Such consent shall not be unreasonably withheld by Landlord. If Tenant desires
to assign this Lease or enter into any sublease of the Premises, Tenant shall
deliver written notice of such intent to Landlord, together with a copy of the
proposed assignment or sublease at least sixty (60) days prior to the effective
date of the proposed assignment or commencement date of the term of the
proposed sublease. Tenant agrees to pay Landlord a reasonable administrative
fee and reimburse Landlord for any reasonable (legal, engineering, etc.) costs
incurred to respond to Tenant's subleasing or assignment requests. Any approved
sublease shall be expressly subject to the terms and conditions of this Lease,
and Tenant shall pay Landlord on the first day of each month during the term of
the sublease, the excess of all rent and other consideration due from the
subtenant for such month over that portion of the Adjusted Monthly Base Rent
due under this Lease for said month which is allocable on a square footage
basis to the space sublet. In the event of any approved sublease or assignment,
Tenant shall not be released or discharged from any liability, whether past,
present or future, under this Lease, including any renewal term of this Lease.
For purposes of this Section, an assignment shall be considered to include a
change in the majority ownership or control of Tenant if Tenant is a
partnership or a corporation whose shares of stock are not traded publicly.
Such sublease or assignment shall not allow any usage or occupancy that
violates any term or condition contained in any lease of other tenants in the
building.

                                                                         Page 5
<PAGE>   6

8.02      RECAPTURE

          If Tenant desires to enter into any sublease of the Premises,
Landlord shall have the option to amend this Lease to exclude from the Premises
covered by this Lease the space proposed to be sublet by Tenant, effective as
of the proposed commencement date of sublease of said space by Tenant. Landlord
may exercise said option by giving Tenant written notice within twenty (20)
days after receipt by Landlord of Tenant's notice of the proposed sublease. If
Landlord exercises said option, Tenant shall surrender possession of the
proposed sublease space to Landlord on the effective date of exclusion of said
space from the Premises covered by this Lease, and neither party hereto shall
have any further rights or liabilities with respect to said space under this
Lease. Effective as of the date of exclusion of any portion of the Premises
covered by this Lease pursuant to this paragraph, (i) the Monthly Base Rent
shall be reduced in the same proportion as the number of square feet of
Rentable Area contained in the portion of the Premises so excluded bears to the
number of square feet of Rentable Area contained in the Premises immediately
prior to such exclusion, and (ii) the Rentable Area of the Premises specified
in 1.01I shall be decreased by the number of square feet of Rentable Area
contained in the portion of the Premises so excluded, for all purposes under
this Lease.

                                9. MAINTENANCE

9.01      LANDLORD'S MAINTENANCE

          Landlord, at its expense, shall maintain and make necessary repairs
to the structural elements and exterior windows of the Building and the Common
Areas, and, subject to 15.04, the electrical, plumbing, heating, ventilation
and air conditioning systems of the Building and the Common Areas, except that:

          A. Landlord shall not be responsible for the maintenance, repair or
replacement or any such systems which are located within the Premises and are
supplemental or special to the Building's standard systems, whether installed
pursuant to the Work Letter or otherwise, or floor or wall coverings in the
Premises; and

          B. The cost of performing any of said maintenance or repairs caused
by the negligence of Tenant, its employees, agents, servants, licensees,
subtenants, contractors or invitees, or the failure of Tenant to perform its
obligations under this Lease shall be paid by Tenant, except to the extent of
insurance proceeds, if any, actually collected by Landlord with regard to the
damage necessitating such repairs.

9.02      TENANT'S MAINTENANCE

          Tenant, at its expense, shall keep and maintain the Premises in good
order, condition and repair and in accordance with all applicable legal,
governmental and quasi-government requirements, ordinances and rules (including
the Board of Fire Underwriters).

9.03      MAINTENANCE OF COMMON AREAS

          The Common Areas shall be subject to the control, management,
operation and maintenance of Landlord. Landlord shall have the right from time
to time to establish, modify and enforce rules and regulations with respect to
the Common Areas. Tenant agrees to comply with such rules and regulations, to
cause its officers, agents, contractors and employees to so comply and to use
its best efforts to cause its customers, invitees, concessionaires, suppliers
and licensees to so comply. Landlord shall have the right to construct,
maintain and operate lighting and other facilities in and on the Common Areas;
to grant third parties temporary rights of use thereof; from time to time

                                                                         Page 6
<PAGE>   7

change the area, level, location or arrangement of parking areas and other
facilities located in the Common Areas; to close all or any portion of the
Common Areas to such extent as may, in the opinion of Landlord, be legally
sufficient to prevent a dedication thereof or accrual of any rights to any
person or the public therein; to close temporarily all or any part of the
parking areas or parking facilities; and to do and perform such other acts in
and to the Common Areas as, in the exercise of good business judgment, Landlord
shall determine to be advisable. Landlord will operate and maintain the Common
Areas in such manner as Landlord, in its sole discretion, shall determine from
time to time.

        10. ALTERATION AND IMPROVEMENTS SUBSEQUENT TO INITIAL OCCUPANCY

10.01     TENANT'S ALTERATIONS SUBSEQUENT TO INITIAL OCCUPANCY

          Tenant shall not, without the prior written consent of Landlord
(which consent shall not be unreasonably withheld), make or cause to be made
any alterations, improvements, additions or installations in or to the Premises
subsequent to the initial occupancy of the Premises by Tenant. If Landlord so
consents, before commencement of any such work or delivery of any materials
into the Premises or the Building, Tenant shall furnish to Landlord for
approval; architectural plans and specifications, names and addresses of all
contractors, contracts, necessary permits and licenses, certificates of
insurance and instruments of indemnification against any and all claims, costs,
expenses, damages and liabilities which may arise in connection with such work,
all in such form and amount as may be satisfactory to Landlord. In addition,
prior to commencement of any such work or delivery of any materials into the
Premises, Tenant shall provide Landlord with evidence reasonably satisfactory
to Landlord of Tenant's ability to pay for such work and materials in full,
and, if requested by Landlord, shall deposit with Landlord at such time
security for the payment of said work and materials as Landlord may require.
Tenant agrees to hold Landlord, the Manager and their respective agents and
employees forever harmless against all claims and liabilities of every kind,
nature and description which may arise out of or in any way be connected with
such work. All such work shall be done only by contractors or mechanics
approved by Landlord and at such time and in such manner as Landlord may from
time to time designate. Tenant shall pay the cost of all such work. Upon
completion of such work, Tenant shall furnish Landlord with contractor's
affidavits and full and final waivers of lien and receipted bills covering all
labor and materials expended. All such work shall be in compliance with all
applicable legal, governmental and quasi-governmental requirements, ordinances
and rules (including the Board of Fire Underwriters), and all requirements of
applicable insurance companies. All such work shall be done in a good and
workmanlike manner and with the use of good grades of materials including fire
protection grades equivalent with those of the Building. Tenant shall permit
Landlord, if Landlord so desires, to supervise construction operations in
connection with such work; provided, however, that such supervision or right to
supervise by Landlord and the approval or disapproval of the plans and
specifications for such work in any situation shall not constitute any warranty
by Landlord to Tenant of the adequacy of the design, workmanship or quality of
such work or materials for Tenant's intended use or impose any liability upon
Landlord in connection with their performance of such work. All alterations,
improvements, additions and installations to or on the Premises shall (subject
to Article 13) become part of the Premises at the time of their installation
and shall remain in the Premises at the expiration or termination of this Lease
or termination of Tenant's right to possession of the Premises, without
compensation or credit to Tenant. Notwithstanding the foregoing, nothing herein
shall be deemed to require the Landlord's consent for decorative alterations
such as installation of wall coverings, hanging or paintings, prints and other
wall hangings, painting of walls or similar alterations affecting only the
interior of the Premises.

                                                                         Page 7

<PAGE>   8

10.02     LIENS

          Tenant shall not permit any lien or claim for lien of any mechanic,
laborer or supplier of any other lien to be filed against the Complex, the
Building, the Common Areas, the land which comprises the Complex, the Premises,
or any part of such property arising out of work performed, or alleged to have
been performed by, or at the direction of, or on behalf of Tenant. If any such
lien or claim for lien is filed, Tenant shall within five (5) days after such
filing either have such lien or claim for lien released of record or shall
deliver to Landlord a bond or other security in form, consent, amount and
issued by a company satisfactory to Landlord indemnifying Landlord, Manager and
others designated by Landlord against all costs and liabilities resulting from
such lien or claim for lien and the foreclosure or attempted foreclosure
thereof. If Tenant fails to have such lien or claim for lien so released or to
deliver such bond to Landlord, Landlord, without investigating the validity of
such lien, may pay or discharge the same and Tenant shall reimburse Landlord
upon demand for the amount so paid by Landlord, including Landlord's expenses
and attorneys' fees.

                       11. WAIVER OF CLAIMS AND INDEMNITY

11.01     WAIVER

          [Deleted]

11.02     INDEMNIFICATION

          Tenant agrees to indemnify, defend and hold harmless Landlord, the
Manager and their respective agents and employees, from and against any and all
liabilities, claims, demands, costs and expenses of every kind and nature
(including reasonable attorney's fees), including those arising from any injury
to person (including death) or damage to property (a) sustained in or about the
Premises (b) resulting from the negligence or willful act of Tenant, its
employees, agents, servants, invitees, licensees or subtenants, or (c) resulting
from the failure of Tenant to perform its obligations under this Lease. In case
of any action or proceeding brought against Landlord, the Manager or their
respective agents or employees, by reason of any such claim, upon written notice
from Landlord, Tenant covenants and agrees to defend such action or proceeding
using counsel reasonably satisfactory to Landlord. Landlord agrees to indemnify,
defend and hold harmless Tenant and its agents and employees, from and against
any and all liabilities, claims, demands, costs and expenses of every kind and
nature (including reasonable attorney's fees), including those arising from any
injury to person (including death) or damage to property (a) resulting from the
gross negligence or willful act of Landlord, its employees, agents, servants,
invitees, licensees or tenants, or (b) resulting from the failure of Landlord to
perform its obligations under this Lease. Neither Tenant, on the one hand, nor
Landlord, on the other hand, shall be obligated to indemnify the other to the
extent of any amount which the other has been compensated for by insurance or
any amount for which the other has the right to compensation or indemnification
by any other party or for any claims to the extent such claims arise from the
negligence or willful act of the other party or its employees, agents, servants,
invitees, licensees or tenants. In case of any action or proceeding brought by
one party against the other party by reason of any claim for indemnity
hereunder, upon written notice from the indemnified party, the indemnifying
party covenants and agrees to defend such action or proceeding using counsel
reasonably satisfactory to the indemnified party.

11.03     WAIVER OF SUBROGATION

          Notwithstanding such waiver and indemnification or anything else to
the contrary contained in this Lease:

          A. Tenant shall not be responsible or liable to Landlord for any
event, act or omission to the extent actually paid by the proceeds of insurance
obtained and maintained under this Lease Agreement by Landlord in connection
with the Building. Landlord shall cause its policy or policies of insurance to
contain effective waivers of subrogation for the benefit of Tenant.

          B. Landlord and the Manager shall not be responsible or liable to
Tenant for any event, act or omission to the extent covered by insurance
required to be obtained and maintained by Tenant with respect to the Premises
and its use and occupancy thereof (whether or not such insurance is actually
obtained or maintained) or otherwise covered by the proceeds of such other
insurance as is obtained and maintained by Tenant with respect to the Premises
and to its use and occupancy thereof. Tenant shall from time to time provide
Landlord with effective waivers of subrogation by its insurers for the benefit
of Landlord and Manager in a form reasonably satisfactory to legal counsel for
Landlord.

                                                                         Page 8
<PAGE>   9
         C. Tenant also waives claims against other tenants in the Building,
and releases same from all liability for injury to persons (including death)
and any damage to property occurring in or about the Building and Complex
resulting from the negligence of any other tenants, its agents, employees and
servants, to the amount of insurance maintained by Tenant for such injury or
damage if, and only if, such tenant(s) has in its lease (or otherwise) provided
and afforded Tenant a similar waiver and release and if appropriate waivers of
subrogation are contained in such Tenant's insurance policies. Tenant shall
cause its policy or policies of insurance to contain effective waivers of
subrogation for the benefit of all tenants which thus waive and release their
claims with respect to Tenant.

                             12. EVENTS OF DEFAULT

12.01 EVENTS OF DEFAULT

         Each of the following shall constitute an event of default by Tenant
under this Lease: (1) Tenant fails to pay any installment of Rent when due;
(2) Tenant fails to observe or perform any of the other covenants, conditions
or provisions of this Lease or under the Work Letter to be observed or
performed by Tenant and fails to cure such default within fifteen (15) days
after written notice to Tenant; provided, however, that if the nature of
Tenant's default is such that more than fifteen (15) days are reasonably
required for its cure, then Tenant shall not be deemed to be in default if
Tenant commences such cure within said fifteen (15) days and thereafter
diligently pursues such cure to completion; (3) the interest of Tenant in this
Lease is levied upon under execution or other legal process; (4) a petition is
filed by or against Tenant to declare Tenant bankrupt or seeking a plan of
reorganization or arrangement under any Chapter of the Bankruptcy Code, or any
amendment, replacement or substitution therefor, or to delay payment of, reduce
or modify Tenant's debts, or any petition is filed or other action taken to
reorganize or modify Tenant's capital structure or upon dissolution of Tenant;
(5) Tenant is declared insolvent by law or any assignment of Tenant's property
is made for the benefit of creditors; (6) a receiver is appointed for Tenant or
Tenant's property; or (7) Tenant abandons or vacates the Premises.

12.02 LANDLORD'S REMEDIES

         Upon the occurrence of an event of default by Tenant under this Lease,
Landlord, at its option, without further notice or demand to Tenant, may in
addition to all other rights and remedies provided in this Lease, at law or in
equity:

         A. Terminate this Lease and Tenant's right of possession of the
Premises, and at Landlord's option, discontinue any or all services set forth
in Paragraph 5.01 and 9.01, and recover all damages to which Landlord is
entitled under law, specifically including, without limitation, all Landlord's
expenses of reletting (including repairs, alterations, improvements, additions,
decorations, legal fees and brokerage commissions).

         B. Terminate Tenant's right of possession of the Premises without
terminating this Lease, in which event Landlord may, but shall not be obligated
to, relet the Premises, or any part thereof for the account of Tenant, for such
rent and upon such terms and conditions as are acceptable to Landlord. For
purposes of such reletting, Landlord is authorized to redecorate, repair, alter
and improve the Premises to the extent reasonably necessary. Until Landlord
does relet the Premises, Tenant shall pay Landlord monthly on the first day of
each month during the period that Tenant's right of possession is terminated, a
sum equal to the amount of Rent due under this Lease for such month (less any
amount which Landlord could have realized if Landlord relet the premises to a
reputable, credit-worthy substitute tenant procured by Tenant and presented to
Landlord in writing which substitute

                                                                         Page 9

<PAGE>   10

tenant was ready, willing and able to lease to the form of this Lease). If and
when the Premises are relet and a sufficient sum is not realized from such
reletting after payment of all Landlord's expenses of reletting (including
repairs, alterations, improvements, additions, decorations, legal fees and
brokerage commissions) to satisfy the payment of Rent due under this Lease for
any month, Tenant shall pay Landlord any such deficiency monthly upon demand.
Tenant agrees that Landlord may file suit to recover any sums due to Landlord
under this section from time to time and that such suit or recovery of any
amount due Landlord shall not be any defense to any subsequent action brought
for any amount not previously reduced to judgment in favor of Landlord. If
Landlord elects to terminate Tenant's right to possession only without
terminating this Lease, Landlord may, at its option, enter into the Premises,
remove Tenant's signs and other evidences of tenancy, and take and hold
possession thereof, as stated in Article 13; provided, however, that such entry
and possession shall not terminate this Lease or release Tenant, in whole or in
part, from Tenant's obligation to pay the Rent reserved hereunder for the full
Term or from any other obligation of Tenant under this Lease.

         C. In the event a petition is filed by or against Tenant seeking a plan
or reorganization or arrangement under the Bankruptcy Code, Landlord and Tenant
agree, to the extent permitted by law, that the trustee in bankruptcy shall
determine within sixty (60) days after commencement of the case, whether to
assume or reject this Lease.

         D. To the extent permitted by law, declare the entire balance of rent
for the remainder of the term of this Lease as due payable in full, and
Landlord shall have a lien on all property and fixtures of Tenant in or on the
Premises to secure the payment of all sums due.

         E. Pursue any other remedy now or hereafter available to Landlord
under the laws or judicial decisions of the state wherein the Premises are
located.

12.03 ATTORNEYS' FEES

         If the Tenant is finally determined to be in default hereunder, Tenant
shall pay, upon demand, all costs and expenses including attorneys' fees,
incurred by Landlord in enforcing Tenant's obligations under this Lease, and
the Work Letter or resulting from Tenant's default under this Lease.

                           13. SURRENDER OF PREMISES

         Upon the expiration or termination of this Lease or termination of
Tenant's right of possession of the Premises, Tenant shall surrender and vacate
the Premises immediately and deliver possession thereof to Landlord in a clean,
good and tenantable condition, ordinary wear excepted. Upon any termination
which occurs other than by reasons of Tenant's default, Tenant shall be
entitled to remove from the Premises all unattached and movable trade fixtures
and personal property of Tenant without credit or compensation from Landlord,
provided Tenant immediately shall repair all damage resulting from such removal
and shall restore the Premises to a tenantable condition. In the event
possession of the Premises is not immediately delivered to Landlord or if
Tenant shall fail to remove any unattached and movable trade fixtures and
personal property which may be removed from the Premises by Tenant but which
are not so removed upon the vacancy of the Premises shall be conclusively
presumed to have been abandoned by Tenant and title to such property shall pass
to Landlord without any payment or credit and Landlord may, at its option and
at Tenant's expense, store and/or dispose of such property.

                                                                        Page 10
<PAGE>   11

                                14. HOLDING OVER

          Tenant shall pay Landlord double the Adjusted Monthly Base Rent then
applicable for each month or partial month during which Tenant retains
possession of the Premises, or any part of the Premises, after the expiration
or termination of this Lease, or the termination of Tenant's right of
possession of the Premises. In addition, Tenant shall indemnify Landlord
against all liabilities and damages sustained by Landlord by reason of such
retention of possession. The provisions of this Article shall not constitute a
waiver by Landlord of any re-entry rights of Landlord available under this
Lease or by law. If Tenant retains possession of the Premises, or any part of
the Premises, for thirty (30) days after the expiration or termination of this
Lease, then at the sole option of Landlord expressed by written notice to
Tenant, but not otherwise, such holding over shall constitute a renewal of this
Lease for a period of one (1) year on the same terms and conditions and at
double the Adjusted Monthly Rent then applicable.

                      15. DAMAGE BY FIRE OR OTHER CASUALTY

15.01 SUBSTANTIAL UNTENANTABILITY

          If either the Premises, the Building or the Complex is rendered
substantially untenantable by fire or other casualty, Landlord may elect by
giving Tenant written notice within one hundred twenty (120) days after the
date of said fire or casualty, either to: (1) terminate this Lease as of the
date of the fire or other casualty; or (2) proceed to repair or restore the
Premises, the Building or the Complex (other than leasehold improvements and
personal property installed by Tenant), to substantially the same condition as
existed immediately prior to such fire or casualty.

          If Landlord elects to proceed pursuant to subsection (2) above,
Landlord's notice shall contain Landlord's reasonable estimate of the time
required to substantially complete such repair or restoration. If such estimate
indicates that the time so required will exceed one hundred eighty (180) days
from the date of the casualty, then Tenant shall have the right to terminate
this Lease as of the date of such casualty by giving written notice to Landlord
not later than twenty (20) days after the date of the Landlord's notice. If
Landlord's estimate indicates that the repair or restoration can be
substantially completed within one hundred eighty (180) days, or if Tenant
fails to exercise its said right to terminate this Lease, this Lease shall
remain in force and effect.

15.02 INSUBSTANTIAL UNTENANTABILITY

          If either the Premises, the Building or the Complex is damaged by
fire or other casualty but is not rendered substantially untenantable, then
Landlord shall diligently proceed to repair and restore the damaged portions
thereof, other than the leasehold improvements and personal property installed
by Tenant, to substantially the same condition as existed immediately prior to
such fire or casualty, unless such damage occurs during the last twelve (12)
months of the Term, in which event Landlord shall have the right to terminate
this Lease as of the date of such fire or other casualty by giving written
notice to Tenant within thirty (30) days after the date of such fire or other
casualty.

15.03 RENT ABATEMENT

          If all or any part of the Premises are damaged by fire or other
casualty and this Lease is not terminated, Adjusted Monthly Base Rent shall
abate for all or that part of the Premises which are untenantable on a per diem
and proportionate area basis from the date of the fire or other casualty until
Landlord has substantially completed the repair and restoration work in the
Premises which it is required to perform, provided, that as a result of such
fire or other casualty, Tenant does not occupy the portion of the Premises
which are untenantable during such period.

                                                                        Page 11
<PAGE>   12

15.04 TENANT'S RESTORATION

          If all or any part of the Premises are damaged by fire or other
casualty and this Lease is not terminated, Tenant shall promptly and with due
diligence repair and restore the leasehold improvements and personal property
previously installed by Tenant pursuant to this Lease.

                               16. EMINENT DOMAIN

16.01 SUBSTANTIAL TAKING

          If all or any part of the Premises, the Building or the Complex is
permanently taken or condemned by any competent authority for any public use or
purpose (including a deed given in lieu of condemnation), which renders the
Premises substantially untenantable, this Lease shall terminate as of the date
title vests in such authority, and Adjusted Monthly Base Rent shall be
apportioned as of such date.

16.02 INSUBSTANTIAL TAKING

          If any part of the Premises, the Building or the Complex is taken or
condemned for any public use or purpose (including a deed given in lieu of
condemnation) and this Lease is not terminated pursuant to 16.01, Adjusted
Monthly Base Rent shall be reduced for the period of such taking by an amount
which bears the same ratio to Adjusted Monthly Base Rent then in effect as the
number of square feet of Rentable Area in the Premises so taken or condemned,
if any, bears to the number of square feet of Rentable Area specified in 1.01I.
Landlord, upon receipt and to the extent of the award in condemnation or
proceeds of sale, shall make necessary repairs and restorations (exclusive of
leasehold improvements and personal property installed by Tenant) to restore
the Premises remaining to as near its former condition as circumstances will
permit, and to the Building and Complex to the extent necessary to constitute
the portion of same not so taken or condemned as a complete architectural
unit. On the event of any taking or condemnation described in this Section
16.02, the Rentable Area of the Premises stated in 1.01I and the Rentable Area
of the Complex as specified in this Lease, shall be reduced, respectively, for
all purposes under this Lease by the number of square feet of Rentable Area of
the Premises, if any, and the Complex, if any, so taken or condemned as
determined and certified by an independent professional architect selected by
Landlord.

16.03 COMPENSATION

          Landlord shall be entitled to receive the entire price or award from
any such sale, taking or condemnation without any payment to Tenant, and Tenant
hereby assigns to Landlord Tenant's interest, if any, in such award; provided,
however, Tenant shall have the right separately to pursue against the
condemning authority an award in respect of the loss, if any, to leasehold
improvements paid for by Tenant without any credit or allowance from Landlord.
Under no circumstances shall the Tenant seek or be entitled to any compensation
for the value of its leasehold estate.

                             17. TENANT'S INSURANCE

Tenant, at its expense, shall maintain in force during the Term:

                                                                        Page 12
<PAGE>   13

          A. comprehensive general public liability insurance, which shall
include coverage for contractual liability and tenant's legal liability,
including personal injury (including death) and property damage, all on an
occurrence basis with respect to the business carried on in or from the
Premises and Tenant's use and occupancy of the Premises with coverage for any
one occurrence or claim of not less than $1,000,000 or such other amount as
Landlord may reasonably require.

          B. fire and extended coverage insurance for the replacement value of
Tenant's property (including fixtures, leasehold improvements and equipment)
located in the Premises and such other insurance against such other perils and
in such amounts as Landlord may from time to time reasonably require upon not
less than ninety (90) days' prior written notice, such requirements to be made
on the basis that the required insurance is customary at the time for prudent
tenants of properties similar to the Complex in the area of the city stated in
1.01A.
          All insurance required to be maintained by Tenant shall be on terms
and with insurers reasonably acceptable to Landlord. Landlord shall be named as
an additional insured party in each policy required hereunder. Each policy
shall contain a waiver by the insurer of any rights of subrogation or indemnity
or any other claim to which the insurer might otherwise be entitled as provided
in Section 11.03 and shall also contain an undertaking by the insurer that no
material change adverse to Landlord or Tenant will be made, and the policy will
not lapse or be canceled except after not less than thirty (30) days prior
written notice to Landlord of the intended change, lapse or cancellation.
Tenant shall furnish to Landlord, if and whenever requested by it, certificates
or other evidences acceptable to Landlord as to the insurance from time to time
maintained by Tenant and the renewal or continuation in force of such
insurance.

                           18. RULES AND REGULATIONS

          Tenant agrees for itself and for its subtenants, employees, agents,
and invitees to comply with the rules and regulations attached hereto as Exhibit
B.

                             19. LANDLORD'S RIGHTS

          Landlord shall have the following rights exercisable without notice
(except as expressly provided to the contrary) and without being deemed an
eviction or disturbance of Tenant's use or possession of the Premises or giving
rise to any claim for set-off or abatement or Rent: (1) to change the name or
street address of the Building or Complex, upon thirty (30) days' prior written
notice to Tenant; (2) to install, affix and maintain all signs on the exterior
and/or interior of the Building and in and about the Complex; (3) to designate
and/or approve prior to installation all types of signs, window shades, blinds,
drapes, awnings or other similar items, and all internal lighting that may be
visible from the exterior of the Premises; (4) to display the Premises to
prospective tenants at reasonable hours and with reasonable advance notice
during the last twelve (12) months of the Term; (5) to change the arrangement
of entrances, doors, corridors, elevators and stairs in the Building, provided
that no such change shall materially adversely affect access to the Premises;
(6) to grant to any party the exclusive right to conduct any business or render
any service in or to the Building, provided such exclusive right shall not
operate to prohibit Tenant from using the Premises for the purposes permitted
hereunder; (7) to prohibit the placing of vending or dispensing machines of any
kind in or about the Premises other than for use by Tenant's employees; (8) to
have access for Landlord and other tenants of the Building to any mail chutes
and boxes located in or on the Premises according to the rules of the United
States Post Office; (9) to close the Building after normal business hours,
except that Tenant and its employees and invitees shall

                                                                        Page 13

<PAGE>   14

be entitled to admission at all times under such regulations as Landlord
prescribes for security purposes; (10) to take any and all reasonable
measures, including inspections and repairs to the Premises or to the Building,
as may be necessary or desirable in the operation or protection thereof; (11)
to retain at all times master keys or pass keys to the Premises; (12) to
install, operate and maintain security systems which monitor, by close circuit
television or otherwise, all persons entering and leaving the Building or the
Complex; and (13) to install and maintain pipes, ducts, conduits, wires and
structural elements located in the Premises which serve other parts or other
tenants of the Building.

                           20. ESTOPPEL CERTIFICATE

          Tenant shall from time to time, upon not less than ten (10) days'
prior written request by Landlord or any mortgagee or ground lessor of the
Complex, deliver to Landlord or such mortgagee or ground lessor a statement in
writing certifying: (1) that this Lease, and the Work Letter are unmodified
and in full force and effect or, if there have been modifications, that this
Lease and the Work Letter, as modified, are in full force and effect; (2) the
amount of Adjusted Monthly Base Rent then payable under this Lease and the date
to which Rent has been paid; (3) that Landlord is not in default under this
Lease or any work letter agreement, or if in default, a detailed description of
such default(s); (4) that Tenant is or is not in possession of the Premises,
as the case may be, and (5) such other information as may be requested.

                            21. RELOCATION OF TENANT

          At any time after the date of this Lease, Landlord may substitute
for the Premises, other premises in the Complex (the "New Premises"), in which
event the New Premises shall be deemed to be the Premises for all purposes
under this Lease, provided: (1) the New Premises shall be functionally
equivalent to the Premises; (2) the substitution shall be made in order to
lease the Premises to a tenant of the Complex who then occupies, or as a
result of such substitution will occupy, all or a substantial part of the floor
of the Building on which the Premises are located; (3) if Tenant is then
occupying the Premises, Landlord shall pay the actual and reasonable expenses
of physically moving Tenant, its property and equipment to the New Premises;
(4) Landlord shall give Tenant not less than thirty (30) days' prior written
notice of such substitution; and (5) Landlord, at its expense, shall improve
the New Premises with improvements substantially similar to those in the
Premises at the time of such substitution, if the Premises are then improved,
or if not then improved, Landlord, at its expense, shall improve the New
Premises in accordance with the Work Letter.

                      22. ADJUSTMENTS TO MONTHLY BASE RENT

22.01 DEFINITIONS

          For the purpose of this Article 22, the following words and phrases
shall have the following meanings:

          A. "Adjustment Date" shall mean each January 1 occurring within the
             Term.

          B. "Adjustment Year" shall mean each calendar year during which an
             Adjustment Date occurs.

          C. "Consumer Price Index" shall mean the Consumer Price Index
for All Urban Consumers (1982-84=100) published by the United States
Department of Labor, Bureau of Labor Statistics. If the Consumer Price Index is
discontinued, calculated in a different manner or is unavailable, Landlord
will substitute a comparable index reflecting changes in the cost of living or
purchasing power of the consumer dollar published by any other governmental
agency, bank or other financial institution, or any recognized authority.

                                                                        Page 14

<PAGE>   15

          D. "CPI Adjustment Base" shall mean the dollar amount stated in 1.01N
 hereof.
          E. "Operating Costs" shall mean all costs, expenses, Taxes and
 disbursements of every kind and nature which Landlord shall pay or become
 obligated to pay in connection with the management, operation maintenance,
 replacement and repair of all building improvements and land comprising the
 Complex and of the personal property, fixtures, machinery, equipment, systems
 and apparatus located in or used in connection therewith. Operating Expenses
 shall not include the following: (1) costs of improvement of the Premises and
 the premises of other tenants of the Building; (2) charges for depreciation
 of the building and improvements comprising the Complex; (3) interest and
 principal payments on mortgages; (4) ground rental payments; (5) real estate
 brokerage and leasing commissions; (6) salaries and other compensation of
 executive officers of the Manager senior to the individual Building or Complex
 manager; (7) any expenditures for which Landlord has been reimbursed (other
 than pursuant to proration of Operating Costs, rent adjustment and escalation
 provisions provided in leases); (8) capital improvements to the Complex,
 except with respect to the costs associated with capital improvements
 installed by Landlord for the purpose of reducing Operating Costs or which may
 be required by governmental authorities and then only the annual straight line
 amortization of such costs over the useful like thereof; and (9) replacements
 other than as a result of obsolescence.

          F. "Operating Expense Base" shall mean the dollar amount stated in
1.01M hereof.

          G. "Per Square Foot Operating Costs" shall mean the amount of
 Operating Costs for any Adjustment Year divided by the Rentable Square Footage
 of the Building as stated in 1.01O,

          H. "Taxes" shall mean all federal, state and local governmental
taxes, assessments and charges (including transit or district taxes or
assessments) of every kind or nature, whether general, special, ordinary or
extraordinary, which Landlord shall pay or become obligated to pay because of
or in connection with the ownership, improvements and land comprising the
Complex, or of the personal property, fixtures, machinery, equipment systems
and apparatus located therein or used in connection therewith (including any
rental or similar taxes levied in lieu of or in addition to general real and/or
personal property taxes). For purposes hereof, Taxes for any year shall be
Taxes which are due for payment or paid in that year, rather than Taxes which
are assessed or become a lien during such year. There shall be included in
Taxes for any year the amount of all fees, costs and expenses (including
reasonable attorneys' fees) paid by Landlord during such year in seeking or
obtaining any refund or reduction of Taxes. Taxes in any year shall be reduced
by the net amount of any tax refund received by Landlord during such year. If a
special assessment payable in installments is levied against the Complex,
Taxes for any year shall include only the installment of such assessment and
any interest payable or paid during such year. Taxes shall not include any
federal, state or local sales, use, franchise, capital stock, inheritance,
general income, gift or estate taxes, except that it a change occurs in the
method of taxation resulting in whole or in part in the substitution of any
such taxes, or any other assessment, for any Taxes as above defined, such
substituted taxes or assessments shall be included in the Taxes.

22.02     CPI ADJUSTMENT TO MONTHLY BASE RENT

          Effective as of each Adjustment Date, Monthly Base Rent shall be
increased by an amount equal to 1/12 of the product of: (i) the CPI Adjustment
Base stated in 1.01N hereof; multiplied by (ii) the square footage of the
Premises stated in 1.01I hereof; multiplied by (iii) the percentage increase, if
any, in the Consumer Price Index on the Adjustment Date over the Consumer Price
Index on January 1 of the year in which the Term commences. Notwithstanding
anything to the contrary contained in this Lease, Monthly Base Rent shall be
adjusted or decreased below the amount set forth in 1.01H.

                                                                        Page 15
<PAGE>   16
  22.03 EXPENSE ADJUSTMENT TO MONTHLY BASE RENT

         Effective as of each Adjustment Date, the Monthly Base Rent shall also
increase by an amount equal to 1/12 of the product of (i) the Rentable Area of
the Premises as stated In 1.01I, multiplied by (ii) the amount by which the Per
Square Foot Operating Costs for the Adjustment Year in which the Adjustment Date
occurs is projected to exceed the Operating Expense Base, as defined in 22.01F
hereof.

  22.04 PROJECTIONS

         For purposes of calculating Operating Costs for any Adjustment Year,
Landlord may make reasonable estimates, forecasts or projections (collectively,
the "Projections") of Operating Costs for such Adjustment year. Not less than
ten (10) days prior to each Adjustment Date, Landlord shall deliver to Tenant a
written statement setting forth the Projections of Operating Costs for the
Adjustment Year in which such Adjustment Date occurs and providing a calculation
of the increase in installments of Monthly Base Rent to become effective as of
said Adjustment Date; provided, however, that the failure of Landlord to provide
any such statement shall not relieve Tenant from its obligation to continue to
pay Adjusted Monthly Base Rent at the rate then in effect under this Lease,
and if and when Tenant receives such statement from Landlord, Tenant shall pay
any increases in Monthly Base Rent reflected thereby effective retroactively to
the most recently preceding Adjustment Date.

 22.05 READJUSTMENTS

         On or about April lst following the end of each Adjustment Year, or at
such later time as Landlord shall be able to determine the actual amounts of
Operating Costs for the Adjustment Year last ended adjusted in accordance with
this Section, Landlord shall notify Tenant in writing of such actual amounts. If
such actual amounts exceed the Projections for such Adjustment Year, the Tenant
shall, within thirty (30) days after the date of such written notice from
Landlord, pay to Landlord its proportionate share of the excess based on the Net
Rentable Area of the Premises as compared to the total rentable office area. The
obligation to make such payments shall survive the expiration or earlier
termination of the Term. If the total Adjusted Monthly Base Rent paid by Tenant
during such Adjustment Year exceeds the amount thereof payable for such year
based upon actual Operating Costs for such Adjustment Year, then Landlord shall
credit such excess to installments of Adjusted Monthly Base Rent payable after
the date of Landlord's notice until such excess has been exhausted, or if this
Lease shall expire prior to full application of such excess, Landlord shall pay
to Tenant the balance thereof not theretofore applied against Rent. No interest
or penalties shall accrue on any amounts which Landlord is obligated to credit
or to pay Tenant by reason of this Section. Notwithstanding any provision hereof
to the contrary, in no event shall there be any readjustment as herein provided
such that the Adjusted Monthly Base Rent shall be less than the initial Monthly
Base Rent as specified in 1.01H hereof.

22.06 PARTIAL OCCUPANCY

         For purposes of determining adjustments and readjustments to
installments of Monthly Base Rent for any Adjustment Year in which less than
ninety-five percent (95%) of the rentable area of the Building is occupied by
tenants, the amount of Taxes and Operating Expenses for such Adjustment Year
shall be increased to the amount that would have been payable had there been at
least ninety-five percent (95%) occupancy in the Building during such Adjustment
Year.

                                                                         Page 16
<PAGE>   17

  22.07 BOOKS AND RECORDS

         Landlord shall maintain books and records showing Operating Costs in
accordance with sound accounting and management practices and shall retain such
books and records for a period of one (1) year after the end of each calendar
year during which such operational costs were paid or incurred. The books and
records shall be available to Tenant for inspection during normal business hours
upon prior reasonable notice.

                             23. REAL ESTATE BROKERS

         Tenant represents that, except for the broker, if any, setforth in
1.01L hereof as Tenant's Broker, Tenant has not dealt with any real estate
broker, salesperson, or finder in connection with this Lease, and no such person
initiated or participated in the negotiation of this Lease, or showed the
Premises to Tenant. Tenant agrees to indemnify and hold harmless Landlord and
the Manager from and against any and all liabilities and claims for commissions
and fees arising out of a breach of the foregoing representation. Landlord shall
only be responsible for the payment of all commissions to the broker, if any,
specified in this Article 23, based upon the leasing commission policy of
Landlord applicable to the Complex as of the date of this Lease.

                        24. SUBORDINATION AND ATTORNMENT

  24.01 SUBORDINATION

         This Lease and the rights of Tenant hereunder are expressly subject and
subordinate to the lien and provisions of any first lien mortgage now or
hereafter existing encumbering the Complex, or any part thereof, and all
amendments, renewals and modifications and extensions of and to any said
mortgage, and to all advances made or hereafter to be made upon the security of
said mortgage. Tenant agrees to execute and deliver such further instruments
subordinating this Lease to the Lien of any such mortgage as may be requested in
writing by Landlord from time to time. As used herein, the term mortgage shall
mean any first lien mortgage, deed of trust, deed to secure debt or other
instruments used to secure debt.

 24.01 ATTORNMENT

         In the event of the foreclosure of any such mortgage by voluntary
agreement or otherwise, or the commencement of any judicial action seeking such
foreclosure, Tenant, at the request of the then Landlord, shall attorn to and
recognize such mortgagee or purchaser in foreclosure as Tenant's Landlord under
this Lease. Tenant agrees to execute and deliver at any time upon request of
such mortgagee, purchaser, or their successors, any instrument to further
evidence such attornment.

                                   25. NOTICES

         All notices required or permitted to be given under this Lease shall be
in writing and shall be deemed given and delivered, whether or not received,
when deposited in the United States Mail, postage prepaid and properly
addressed, certified mail, return receipt requested, at the addresses shown in
Section 1.01 hereof, to the Premises addressed to Tenant or such other address
as either party may designate for itself from time to time by written notice to
the other party. In addition, any notice may be given by hand delivery to the
notice address of either party with a signed receipt obtained.

                                                                         Page 17
<PAGE>   18

                                26. MISCELLANEOUS
  26.01 LATE CHARGES

          In the event any monthly rent is not paid within five (5) days after
it is due, Tenant agrees to pay a late charge of ten percent (10%) of the amount
of the rent due within five (5) days.

  26.02 ENTIRE AGREEMENT

         This Lease and the Exhibits attached hereto contain the entire
agreement between Landlord and Tenant concerning the Premises and there are no
other agreements, either oral or written. Neither Landlord nor any agent of
Landlord has made any representations, warranties or promises with respect to
the Premises, or the Building of which the Premises is a part, or the Complex in
which the Building is located, or the use of any amenities or facilities, except
as herein expressly set forth. Any agreement hereinafter made shall be
ineffective to change, waive, modify, discharge or terminate it in whole or in
part unless such agreement is in writing and signed by the party against whom
enforcement of the change, waiver, modifications, discharge or termination is
sought.

  26.03 NO OPTION

         The execution of the Lease by Tenant and delivery of same to Landlord
or Manager does not constitute a reservation of or option for the Premises or an
agreement to enter into a Lease and this Lease shall become effective only if
and when Landlord executes and delivers same to Tenant; provided, however, the
execution and delivery by Tenant of this Lease to Landlord or the Manager shall
constitute an irrevocable offer by Tenant to lease the Premises on the terms and
conditions herein contained, which offer may not be withdrawn or revoked for
thirty (30) days after such execution and delivery. If Tenant is a corporation,
it shall, if requested by Landlord, deliver to Landlord certified resolutions of
Tenant's directors authorizing execution and delivery of this Lease and the
performance by Tenant of its obligations hereunder. If Tenant is a partnership,
every general partner thereof shall execute this Lease, unless a lesser number
is deemed sufficient in the reasonable opinion of Landlord's legal counsel.

 26.04 ACCORD AND SATISFACTION

         No payment by Tenant or receipt by Landlord of a lesser amount than any
installment or payment of Rent due shall be deemed to be other than on account
of the amount due, and no endorsement or statement on any check or any latter
accompanying and check or payment of Rent shall be deemed an accord and
satisfaction, and Landlord may accept such check or payment without prejudice to
Landlord's right to recover the balance of such installment or payment of rent
or pursue any other remedies available to Landlord. No receipt of money by
Landlord from Tenant after the termination of this Lease or Tenant's right of
possession of the Premises shall reinstate, continue or extend the Term.
Landlord may apply any such payment to any obligation of Tenant to Landlord then
outstanding, in Landlord's sole discretion.

26.05 BINDING EFFECT

         This Lease shall be binding upon an inure to the benefit of Landlord
and Tenant and their respective heirs, legal representatives, successors and
permitted assigns.

                                                                         Page 18
<PAGE>   19

  26.06 FORCE MAJEURE

           Neither party hereto shall be deemed in default with respect to any
  of the terms, covenants and conditions of this Lease, if such party fails to
  timely perform same and such failure is due in whole or in part to any strike
  lockout, labor trouble (whether legal or illegal), civil disorder, inability
  to procure materials, failure of power, restrictive governmental laws and
  regulations, riots, insurrections, war, fuel shortages, accidents, casualties,
  Acts of God, acts caused directly or indirectly by the other party (or such
  other party's agents, employees or invitees) or any other cause beyond the
  commercially reasonable control of the non-performing party; provided,
  however, that nothing herein shall excuse Tenant's failure to pay Adjusted
  Monthly Rent or any other charges due to Landlord hereunder.

  26.07 CAPTIONS

         The Article and Section captions in this lease are inserted only as a
matter of convenience and in no way define, limit, construe, or describe the
scope or intent of such Articles and Sections.

  26.08 APPLICABLE LAW

         This Lease shall be construed in accordance with the laws of the State
of North Carolina, without regard to the conflict of law provisions thereof.

  26.09 TIME

         Time is of the essence of this Lease and the performance of all
obligations hereunder.

  26.10 LANDLORD'S RIGHT TO PERFORM TENANT'S DUTIES

         If Tenant fails to timely perform any of its duties under this Lease or
the Work Letter, Landlord shall have the right (but not the obligation), after
the expiration of any grace period elsewhere under this Lease or the Work Letter
expressly granted to Tenant for the performance of such duty, to perform such
duty on behalf and at the expense of Tenant without further prior notice to
Tenant, and all sums expanded or expenses incurred by Landlord in performing
such duty shall be deemed to be additional Rent under this Lease and shall be
due and payable upon demand by Landlord.

26.11 RELATIONSHIPS

         The relationship between Landlord and Tenant is that of landlord and
tenant and nothing herein shall be construed to give rise to any other
relationships including, without limitation, a creditor and debtor relationship.

26.12 INVALIDITY

         If any terms(s), condition(s), covenant(s), clause(s) or provision(s)
herein contained shall operate or would prospectively operate to invalidate this
Lease in whole or in part, then such term(s), condition(s), covenant(s),
clause(s), and provision(s) shall be held for naught as though not herein
contained and the remainder of this Lease shall remain operative and in full
force and effect.

                                                                         Page 19
<PAGE>   20

  26.13 LIMITATION OF LANDLORD'S LIABILITY

         Anything contained in this Lease to the contrary notwithstanding,
Tenant agrees that it shall look solely to the estate and property of the
Landlord in the Building and the land thereunder for the collection of any
judgment (or other judicial process) requiring the payment of money by Landlord
for any default or breach by Landlord of any of its obligations under this
Lease, subject, however, to the prior rights of any ground or underlying
landlord or the holder of any mortgage covering the Building or of Landlord's
interest therein. No other assets of the Landlord shall be subject to levy,
execution or other judicial process for the satisfaction of Tenant's claim.
These provisions shall not be deemed, construed or interpreted to be or
constitute an agreement, express or implied, between Landlord and Tenant that
the Landlord's interest hereunder and in the Building shall be subject to
impressment or an equitable lien or otherwise. Nothing herein contained shall be
construed to limit any right of injunction against the Landlord, where
appropriate.

  26.14 HAZARDOUS MATERIALS AND ENVIRONMENTAL LAWS

         As used in this Section, "Hazardous Substance" means any pollutant,
contaminant, toxic or hazardous waste, dangerous substance, potentially
dangerous substance, noxious substance, toxic substance, flammable, explosive,
radioactive material, urea formaldehyde foam insulation, asbestos, PCBs, or any
other substances the removal of which is required, or the manufacture,
production, generation, use, maintenance, disposal, treatment, storage,
transfer, handling or ownership of which is restricted, prohibited, regulated or
penalized by any federal, state, county or municipal statues or laws now or at
any time hereafter in effect, including but not limited to, the Comprehensive
Environmental Response, Compensation, and Liability Act (U.S.C. 9601 et. seq.),
the Hazardous Materials Transportation Act (49 U.S.C. 1801 et seq.), the
Resource Conservation and Recovery Act (42 U.S.C. 6901 et. seq.), the Federal
Water Pollution Control Act (33 U.S.C. 1251 et seq.), the Clean Air Act (42
U.S.C. 7401 et seq.), the Toxic Substances Control Act, as amended (15 U.S.C.
2601 et seq.), and the Occupational Safety and Health Act (29 U.S.C. 651 et
seq.), as these laws have been amended or supplemented.

         Tenant shall not use, or knowingly permit others to use the Premises or
any other part of the Building or the Complex for the production, generation,
manufacture, treatment, transportation, storage or disposal of any Hazardous
Substance, except with the prior written consent of Landlord and in compliance
with any and all applicable federal, state and local environmental laws,
ordinances and regulations.

         Tenant shall indemnify, defend and hold harmless Landlord, its
officers, agents and employees, from and against any and all claims, damages,
expenses, penalties, liability and costs, resulting or arising from a breach of
the covenant contained In the paragraph above.

         The provisions of this Section 26.14 shall survive the expiration or
termination of this Lease Agreement.

26.15 TRANSFER OF LANDLORD'S INTEREST

         In the event of the sale, assignment or transfer by Landlord of its
interest in the Building or in this Lease (other than a collateral assignment to
secure a debt of Landlord) to a successor in interest who expressly assumes the
obligations of Landlord hereunder, Landlord shall thereupon be released or
discharged from all of its covenants and obligations hereunder, except such
obligations as shall have accrued prior to any such sale, assignment or
transfer; and tenant agrees to look solely to such successor in interest of
Landlord for performance of such obligations. Any security given by Tenant to
Landlord to secure performance by Tenant of its obligations hereunder may be
assigned by

                                                                         Page 20
<PAGE>   21

Landlord to such successor in interest of Landlord; and, upon acknowledgment by
such successor of receipt of such security and its express assumption of the
obligation to account to Tenant for such security in accordance with the terms
of the Lease, Landlord shall thereby be discharged of any further obligation
relating thereto. Landlord's assignment of the Lease or of any or all of its
rights herein shall in on manner affect Tenant's obligations hereunder. Tenant
shall thereafter attorn and look to such assignee, as Landlord, provided Tenant
has first received written notice of such assignment of Landlord's interest.
Landlord shall have the right to freely sell, assign or otherwise transfer its
interest in the Building and/or this Lease.

26.16

         It is understood that Landlord is subject to the Employee Retirement
Income Security Act ("ERISA") and has furnished to Tenant a list of individuals
and entities transactions with which might result in a prohibited transaction
under ERISA or would otherwise cause a breach of an ERISA related requirement.
Tenant hereby warrants and represents that Tenant is not related to or
affiliated with any person or entity shown on a list to be furnished by
Landlord such that Tenant is a "party in interest" to such person or entity as
that term is defined in ERISA Section 3(14) and (15), a copy of which section
is attached hereto as Exhibit D, as that Section may be interpreted or amended.
Tenant agrees that each time that Landlord makes additions to such list that
Tenant will either make the warranty requested above or shall disclose to
Landlord the relationship with such party on the list that would cause Tenant
to be unable to make such warranty and representation. Tenant agrees to
indemnify and hold Landlord harmless form any cost, expense or damages which
may result from a breach of the warranty and representation made by Tenant.

26.17 RIDERS

         All Riders attached hereto and executed both by Landlord and Tenant
shall be deemed to be a part hereof and hereby incorporated herein.

         IN WITNESS WHEREOF, this Lease has been executed as of the date set
forth in 1.01D hereof.

                                 LANDLORD: 6000 FAIRVIEW ASSOCIATES, LLC
                                 BY: Connecticut General Life Insurance Co.
                                     On Behalf Of Its Separate Account R, Member
                                 BY: CIGNA Investments, Inc.

ATTEST: /s/ Leon Pouncy          By: /s/ James H. Rogers
       ------------------            ------------------------------------------
       Secretary                         James H. Rogers

        Leon Pouncy              Title:  Managing Director             12/23/97
        Managing Director               ---------------------------------------
       (Corporate Seal)                                                    Date

                                 TENANT: SALES VISION, INC.

ATTEST: /s/                      By: /s/ Thomas Fedell
       ------------------            ------------------------------------------
       Secretary

       (Corporate Seal)          Title:  President                      12/8/97
                                        ---------------------------------------
                                                                           Date

<PAGE>   22

                                  "EXHIBIT "A"

                               Tenant Improvements

1. SPACE PLANNING          If, at the time this Lease is executed, a space
                           plan has not been prepared end approved by both
                           Landlord and Tenant, Tenant shall provide Landlord's
                           space planner with its space requirements in order to
                           prepare a space plan. This information should be
                           provided by December 1, 1997. Once the space plan has
                           been prepared by the space planner, and delivered to
                           Tenant, Tenant shall have three (3) days to modify,
                           if necessary, and approve the plan. Landlord shall
                           then estimate the cost of building out the space
                           pursuant to the plan and shall submit such estimate
                           to Tenant for approval. Tenant shall have three (3)
                           days to approve the budget for the buildout of its
                           space.

                           In the event Tenant's improved space is not available
                           for occupancy by the Commencement Date stated in
                           Section 1.01F of this Lease and Tenant has met all
                           of the deadlines described above, Tenant's obligation
                           to pay rent will begin on the date the space is ready
                           for occupancy. However, if Tenant has not met the
                           time table described above and the space is not ready
                           for occupancy on the Commencement Date, the
                           obligation to pay rent will commence an the
                           Commencement Date.

2. Landlord's Work:        In addition to the allowance provided below, Landlord
                           shall provide building standard light fixtures and
                           ceiling tile stacked on the floor, ceiling grid in
                           place, sprinkler system installed on a 12 foot grid,
                           HVAC high pressure duct and VAV boxes in place for an
                           open floor plan.

3. Landlord's Allowance:   Landlord shall provide a buildout based upon the
                           attached floor plan.

<PAGE>   23

                               EXHIBIT A (cont'd)

Landlord shall provide the following tenant improvements:

1.       Walls built as described below.
2.       New paint throughout the office suite.
3.       New building standard 30 ounce carpet throughout the office suite.
4.       Floor-to-ceiling glass in the wall of the conference room and glass
         inserts in five (5) of the private offices. (Each insert shall be two
         feet wide/floor-to-ceiling).
5.       Building standard electrical throughout office suite (approximately 2
         duplex receptacles per private office, 4 duplex outlets in the
         conference room, one outlet in the closet to power telephone equipment,
         and wall receptacles to power the cubicles).

<PAGE>   24
                                  EXHIBIT "B"
                             RULES AND REGULATIONS

1.   The Landlord may refuse admission to the Building outside of ordinary
business hours to any person not known to the watchmen in charge or not
properly identified, and may require all persons admitted to or leaving the
Building outside of ordinary business hours to register. Any person whose
presence in the Building at any time shall, in the judgment of the Landlord, be
prejudicial to the safety, character, reputation and interest of the Building
or its Tenants may be denied access to the Building or may be ejected
therefrom. In case of invasion, riot, public excitement or other commotion, the
Landlord may prevent all access to the Building during the continuance of the
same, by closing the doors or otherwise, for the safety of the Tenants, the
Building and protection of property in the Building. The Landlord may require
any person leaving the Building with any package or other object to exhibit a
pass from the Tenant from whose Premises the package or object is being
removed, but the establishment and enforcement of such requirement shall not
impose any responsibility on the Landlord for the protection of any Tenant
against the removal of property from the Premises of the Tenant. The Landlord
shall in no way be liable to any Tenant for damages or loss arising from the
admission, exclusion or ejection of any person to or from the Tenant's Premises
or the Building under the provisions of this rule.

2.   Landlord reserves the right to exclude or expel from the building any
person who in the judgment of Landlord is intoxicated or under the influence of
liquor or drugs.

3.   Tenants shall not do or permit anything to be done in their Premises or
bring or keep anything therein which will in any way obstruct or interfere with
the rights of other tenants, or do, or permit anything to be done in their
Premises which shall, in the judgment of the Landlord or its manager, in any
other way injure or annoy them, or conflict with the laws relating to fire, or
with the regulations of the fire department or with any insurance policy upon
the Building or any part thereof or any contents therein or conflict with any
of the Rules and Ordinances of the public building or health authorities.

4.   All electrical equipment used by Tenants shall be U.L. approved. Nothing
shall be done or permitted in Tenant's Premises, and nothing shall be brought
into or kept in the Premises which would impair or interfere with any of the
Building services or the proper and economic heating, cooling, cleaning or
other servicing of the Building or the Premises.

                                                                          Page 1

<PAGE>   25

5.   Tenants shall not install or operate any steam or gas engine or boiler, or
carry on any mechanical business, in the building. The use of oil, gas or
inflammable liquids for heating, lighting or other purposes is expressly
prohibited. Explosives or other articles deemed extra hazardous shall not be
brought into the Building. Tenants shall not use any other method of heating
than that supplied by the Landlord.

6.   Tenants shall give Landlord prompt notice of all accidents to or defects
in air-conditioning equipment, plumbing, electric facilities or any part or
appurtenance of their Premises.

7.   Tenants shall use electric, gas and any other form of energy only from
such sources of supply as is furnished in the Building.

8.   All deliveries to the Building for or by any Tenant are to be made through
the service entrance to Building as designated by Landlord, unless special
permission is granted by Landlord for the use of other Building entrances.

9.   Furniture, equipment or supplies shall be moved in or out of the Building
as designated by Landlord, unless special permission is granted by Landlord for
the use of other Building entrances.

10.  Should any Tenant desire to place in the Building any unusually heavy
equipment, including, but not limited to, large files, safes and electronic
data processing equipment, it shall first obtain approval of the Landlord to
place such items within the Building, for the use of the Building elevators,
and for the proposed location in which such equipment is to be installed. The
Landlord shall have the power to prescribe the weight and position of any
equipment that may exceed the weight load limits of the building structure, and
may further require, at the tenant's expense, the reinforcement of any flooring
on which such equipment may be placed, and/or to have an engineering study
performed to determine such weight and position of equipment, to determine
added reinforcement required, and/or determine whether or not such equipment
can be safely placed within the Building.

11.  Tenants shall not place additional locks or bolts of any kind upon any of
the doors of their Premises and no lock on any door therein shall be changed or
altered in any respect. Duplicate keys for Tenant's Premises and toilet rooms
(if applicable) shall be procured only from Landlord, which may make a
reasonable charge therefor. Upon the termination of a Tenant's lease, all keys
of the Premises and toilet rooms shall be delivered to the Landlord.

12.  Tenants shall not leave any refuse in the public hallways or other areas
of the Building (excepting Tenant's own Premises) for disposal.

                                                                          Page 2

<PAGE>   26

13.  Landlord shall have the right to prohibit any advertising by Tenants
which, in Landlord's opinion, tends to impair the reputation of the Building or
its desirability as a building or offices; upon written notice from the
Landlord, Tenant shall refrain from or discontinue such advertising.

14.  If a Tenant employs laborers or others outside of the Building, such
Tenant shall not have its employees paid in at the Building, but shall arrange
to pay their payrolls elsewhere. Tenants shall not advertise for laborers,
giving an address at the Building.

15.  Bicycles or other vehicles shall not be permitted in the offices, halls,
corridors, lobbies and elevators of the Building, nor shall any obstruction of
sidewalks or entrances of the Building by such be permitted.

16.  The sidewalks, entries, passages, elevators and staircases shall not be
obstructed or used by Tenants, their servants, agents or visitors for any other
purpose than ingress and egress to and from the respective offices.

17. Canvassing, soliciting and peddling in the Building is prohibited and
tenants shall cooperate to prevent the same.

18.  No animals, birds or pets (other than seeing-eye dogs) of any kind shall be
allowed in Tenant's Premises or Building.

19.  The water closets, urinals, waste lines, vents or flues of the Building
shall not be used for any purpose other than those for which they were
constructed, and no rubbish, acids, vapors, newspapers or other such substances
of any kind shall be thrown into them. The expense caused by any breakage,
stoppage or damage resulting from a violation of this rule by any Tenant, its
employees, visitors, guests or licensees, shall be paid by Tenant.

20.  All decorating, carpentry work or any labor required for the installation
of Tenant's equipment, furnishings or other property shall be performed at
Tenant's expense, subject to Landlord's prior written approval and, by
Landlord's employees or at Landlord's option and consent by persons or
contractors authorized in writing by Landlord. This shall apply to all work
including, but not limited to, installation of telephone or telegraph
equipment, electrical devices and attachments, and all installations affecting
floors, walls, windows, doors, ceilings, equipment or any other physical
feature of the Building. None of this work shall be done by Tenant without
Landlord's prior written approval.

                                                                          Page 3

<PAGE>   27

21.  If any Tenants desires radio signal, communication, alarm or other utility
or service connection installed or changed, such work shall be done at the
expense of tenant, with the prior written approval and under direction of
Landlord. No wiring shall be installed in any part of the building without
Landlord's approval and direction. Landlord reserves the right to disconnect
any radio, signal or alarm system when, in Landlord's opinion, such
installation or apparatus interferes with the proper operation of the Building
or systems within the Building.

22.  Except as permitted by Landlord, Tenants shall not mark upon, paint signs
upon, cut, drill into, drive nails or screws into, or in any way deface the
walls, ceilings, partitions or floors of their Premises or of the Building and
the repair cost of any defacement, damage or injury caused by any Tenant, its
agents or employees, shall be paid for by the Tenant.

23.  All glass, lighting fixtures, locks and trimmings in or upon the doors and
windows of the Tenant's Premises shall be kept whole and whenever any part
thereof shall be broken through cause attributable to any tenant, its agents,
guests or employees, the same shall immediately be replaced or repaired by
Landlord at Tenant's expense.

24.  The cost of repairing any damage to the public portions of the Building or
the public facilities or to any facilities used in common with other Tenants,
caused by any Tenants or the employees, licensees, agents or invitees of the
Tenant, shall be paid by such Tenant.

25.  Tenants shall not remove any carpet, or wall coverings, window blinds, or
window draperies in their Premises without the prior written approval from
Landlord.

26.  The sashes, sash doors, windows, side glass, glass floors and any lights
or skylights that reflect or admit light into the halls or other places of the
Building shall not be covered or obstructed by Tenant without the prior written
approval from Landlord.

27.  Tenant shall cooperate fully with the life safety plans of the Building as
established and administered by the Landlord. This includes participation by
Tenant and employees of the Tenant in exit drills, fire inspection, life safety
orientations and other programs relating to fire safety that may be promulgated
by the Landlord.

                                                                          Page 4

<PAGE>   28

                                   EXHIBIT D

                    EMPLOYEE RETIREMENT INCOME SECURITY ACT
                            SECTION 3(14) AND (15)

(14) The term "party in interest" means, as to an employee benefit plan--

     (A)  any fiduciary (including, but not limited to, any administrator,
          officer, trustee, or custodian), counsel, or employee of such
          employee benefit plan;

     (B)  a person providing services to such plan;

     (C)  an employer any of whose employees are covered by such plan;

     (D)  an employee organization any of whose members are covered by such
          plan;

     (E)  an owner, direct or indirect, of 50 percent of more of

          (I)  the combined voting power of all classes of stock entitled to
               vote or the total value of shares of all classes of stock of a
               corporation,

          (II) the capital interest or the profits interest of a partnership,
               or

          (III) the beneficial interest of a trust or unincorporated
                enterprise,

which is an employer or an employee organization described in subparagraph (C)
or (D);

     (F)  a relative defined in paragraph (15) of any individual described in
          subparagraph (A), (B), (C) or (E);

     (G)  a corporation, partnership, or trust or estate of which (or in
          which) 50 percent or more of

          (I)  the combined voting power of all classes of stock entitled to
               vote or the total value of shares of all classes of stock of
               such corporation,

          (II) the capital interest or profits interest of such partnership.

(15) The term "relative" means a spouse, ancestor, lineal descendent, or spouse
     of a lineal descendent.

                         ERISA PARTIES IN INTEREST LIST
                               SEPARATE ACCOUNT R

          1.   Treasurer of the State of North Carolina
          2.   The United Nations Joint Staff Pension Fund
          3.   Maryland State Retirement System
          4.   International Bank for Reconstruction and Development World Bank
               Pension Department (Staff Retirement Plan 1)
          5.   The School Employees Retirement Board of Ohio
          6.   International Monetary Fund as Trustee of the Staff Retirement
               Plan
          7.   Public School Teachers Pension & Retirement Fund of Chicago

PLEASE BE ADVISED THAT THE PRECEDING IS A LIST OF RETIREMENT PLANS WHICH MAY
HAVE AN INTEREST IN SEPARATE ACCOUNT R AS OF THE DATE HEREOF IN EXCESS OF TEN
PERCENT (10%). THIS EXHIBIT IS SUBJECT TO CHANGE AS HOLDERS OF INTERESTS ARE
EITHER ADDED OR SUBTRACTED OR THE PERCENTAGE INTEREST HELD BY ANY PLAN CHANGES.

                                                               As of May 1, 1997
<PAGE>   29

STATE OF NORTH CAROLINA
COUNTY OF MECKLEBURG

                            FIRST AMENDMENT TO LEASE

THIS FIRST AMENDMENT TO LEASE made this 12th day of March, 1998, by and between
6000 FAIRVIEW ASSOCIATES, LLC, a limited liability corporation, ("Landlord")
and SALES VISION, INC., ("Tenant").

                                  WITNESSETH:

WHEREAS, Landlord and tenant have heretofore entered into a Lease Agreement
located at 6000 Fairview Road, Charlotte, NC, dated November 11, 1997, herein
called ("Lease").

WHEREAS, Landlord and Tenant hereby agree to expand the Premises by 250
rentable square feet.

NOW, THEREFORE, in consideration of the Premises, Landlord and Tenant hereby
agree for themselves, their successors and assigns, that the said Lease is
amended as follows:

     1.   1.01H Monthly Base Rent: "$4,849.17" is deleted and "$5,328.33" is
          inserted.
     2.   1.01I Rentable Area of Premises: "2,530" is deleted and "2,780 is
          inserted.
     3.   Exhibit A is replaced with the attached Exhibit A-1.

All other terms and conditions of the aforesaid Lease shall remain unchanged
and in full force and effect.

IN WITNESS WHEREOF, the parties hereto have executed this instrument as of
the day and year first above written.

ATTEST:                          LANDLORD: 6000 FAIRVIEW ASSOCIATES, LLC
                                 BY: CONNECTICUT GENERAL LIFE INSURANCE CO.
                                     OF BEHALF OF ITS SEPARATE ACCOUNT R, MEMBER
                                 BY: CIGNA INVESTMENTS, INC.

By: /s/ Thomas M. Smith          By: /s/ James H. Rogers
    -----------------------         ------------------------------------------
        THOMAS M. SMITH                  James H. Rogers
        MANAGING DIRECTOR        Title:  Managing Director               5/12/98
                                        ---------------------------------------
                                                                           Date
ATTEST:                          TENANT: SALES VISION, INC.

By:                              By: /s/ Thomas Fedell
       ------------------            ------------------------------------------
                                 Title:  President                       2/6/98
                                        ---------------------------------------
                                                                           Date

<PAGE>   30

STATE OF NORTH CAROLINA
COUNTY OF MECKLEBURG

                           SECOND AMENDMENT TO LEASE

THIS SECOND AMENDMENT TO LEASE made this 12th day of March, 1998, by and
between 6000 FAIRVIEW ASSOCIATES, LLC, a limited liability corporation,
("Landlord") and SALES VISION, INC., ("Tenant").

                                  WITNESSETH:

WHEREAS, Landlord and tenant have heretofore entered into a Lease Agreement
located at 6000 Fairview Road, Charlotte, NC, dated November 11, 1997, and a
First Amendment dated February 6, 1998, herein called ("Lease").

WHEREAS, Landlord and Tenant hereby agree to expand the Premises by 438
rentable square feet.

NOW, THEREFORE, in consideration of the Premises, Landlord and Tenant hereby
agree for themselves, their successors and assigns, that the said Lease is
amended effective March 15, 1998, as follows:

     1.   1.01H Monthly Base Rent: "$5,328.33" is deleted and "$6,167.83" is
          inserted.
     2.   1.01I Rentable Area of Premises: "2,780" is deleted and "3,218" is
          inserted.
     3.   Exhibit A-1 is replaced with the attached Exhibit A-2.

All other terms and conditions of the aforesaid Lease shall remain unchanged
and in full force and effect.

IN WITNESS WHEREOF, the parties hereto have executed this instrument as of the
day and year first above written.

ATTEST:                          LANDLORD: 6000 FAIRVIEW ASSOCIATES, LLC
                                 BY: CONNECTICUT GENERAL LIFE INSURANCE CO.
                                     OF BEHALF OF ITS SEPARATE ACCOUNT R, MEMBER
                                 BY: CIGNA INVESTMENTS, INC.

By: /s/ Thomas M. Smith          By: /s/ James H. Rogers
    -----------------------         -------------------------------------------
        THOMAS M. SMITH                  James H. Rogers
        MANAGING DIRECTOR        Title:  Managing Director               3/12/98
                                        ---------------------------------------
                                                                           Date
ATTEST:                          TENANT: SALES VISION, INC.

By:                              By: /s/ Thomas Fedell                  2/10/98
       ------------------            ------------------------------------------
                                 Title:  President                         Date
                                        ---------------------------------------

<PAGE>   31

STATE OF NORTH CAROLINA
COUNTY OF MECKLEBURG

                            THIRD AMENDMENT TO LEASE

THIS THIRD AMENDMENT TO LEASE made this 29th day of May, 1998, by and between
6000 FAIRVIEW ASSOCIATES, LLC, a limited liability corporation, ("Landlord")
and SALES VISION, INC., ("Tenant").

                                  WITNESSETH:

WHEREAS, Landlord and tenant have heretofore entered into a Lease Agreement
located at 6000 Fairview Road, Charlotte, NC, dated November 11, 1997, a First
Amendment dated February 6, 1998, and a Second Amendment dated March 12, 1998,
herein called ("Lease").

WHEREAS, Landlord and Tenant hereby agree to expand the Premises by 1,176
rentable square feet ("Expansion Space").

NOW, THEREFORE, in consideration of the Premises, Landlord and Tenant hereby
agree for themselves, their successors and assigns, that the said Lease is
amended effective July 10, 1998, as follows:

     1.   The Second Amendment to Lease shall not be effective until April 6,
          1998.
     2.   1.01H Monthly Base Rent: "$6,167.83" is deleted and "$8,421.83" is
          inserted.
     3.   1.01I Rentable Area of Premises: "3,218" is deleted and "4,394" is
          inserted.
     4.   Exhibit A-2 is replaced with the attached Exhibit A-3.

All other terms and conditions of the aforesaid Lease shall remain unchanged
and in full force and effect.

IN WITNESS WHEREOF, the parties hereto have executed this instrument as of the
day and year first above written.

WITNESS:                         LANDLORD: 6000 FAIRVIEW ASSOCIATES, LLC
                                 BY: CONNECTICUT GENERAL LIFE INSURANCE CO.
                                     OF BEHALF OF ITS SEPARATE ACCOUNT R, MEMBER
                                 BY: CIGNA INVESTMENTS, INC.

By:                              By: /s/ Stephen J. Olstein
    -----------------------         ------------------------------------------
                                         Stephen J. Olstein
                                 Title:  Managing Director              6/10/98
                                        ---------------------------------------
                                                                           Date
ATTEST:                          TENANT: SALES VISION, INC.

By:                              By: /s/ Thomas Fedell
       ------------------            ------------------------------------------
                                 Title:  President                     5/29/98
                                        ---------------------------------------
                                                                           Date

<PAGE>   32

STATE OF NORTH CAROLINA
COUNTY OF MECKLEBURG

                           FOURTH AMENDMENT TO LEASE

THIS FOURTH AMENDMENT TO LEASE made this 17th day February, 1999, by and
between 6000 FAIRVIEW ASSOCIATES, LLC, a partnership ("Landlord") and SALES
VISION, INC., ("Tenant").

                                  WITNESSETH:

WHEREAS, Landlord and Tenant have heretofore entered into a Lease Agreement
located at 6000 Fairview Road, Charlotte, NC, dated November 11, 1997, and
amended March 12, 1998, and May 29, 1998, herein called ("Lease").

WHEREAS, Landlord and Tenant hereby agree to expand the Premises by 1,176
rentable square feet ("Expansion Space").

NOW, THEREFORE, in consideration of the Premises, Landlord and Tenant hereby
agree for themselves, their successors and assigns, that the said Lease is
amended effective July 15, 1998, as follows:

     1.   The Second Amendment to Lease shall not be effective until April
          6, 1998.
     2.   1.01H Initial Monthly Base Rent: "$6,167.83" is deleted and
          "$8,421.83" is inserted.
     3.   1.01I Rentable Area of the Premises: "3,218" is deleted and "4,394"
          is inserted.
     4.   Exhibit A-2 is replaced with the attached Exhibit A-3.

All other terms and conditions of the aforesaid Lease shall remain unchanged
and in full force and effect.

Upon the effectiveness of this Fourth Amendment, the Third Amendment shall be
null and void.

IN WITNESS WHEREOF, the parties hereto have executed this instrument as of the
day and year first above written.

ATTEST:                          6000 FAIRVIEW ASSOCIATES, LLC A NORTH
       ------------------        CAROLINA PARTNERSHIP
                                 BY: CONNECTICUT GENERAL LIFE INSURANCE CO.
                                     ON BEHALF OF ITS SEPARATE ACCOUNT R, MEMBER
                                 BY: CIGNA INVESTMENTS, INC.

                                 By: /s/ John G. Eisele
                                    ------------------------------------------
                                         John G. Eisele
                                 Title:  Managing Director              2/17/99
                                        ---------------------------------------
                                                                           Date
ATTEST:                          TENANT: SALES VISION, INC.

By:                              By: /s/ Thomas Fedell
       ------------------            ------------------------------------------
                                 Title:  President
                                        ---------------------------------------
                                                                           Date

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