Document:

Lease Agreement

 Exhibit 10.19 
 LEASE 
 Between 

Burlington Office Park V Limited Partnership 
 and 
 Demandware, Inc., 

a Delaware corporation 
 for 
 31,546 Rentable Square Feet 

within Five Wall Street 
 Burlington, Massachusetts 

 INDEX 

 

							
	ARTICLE I - REFERENCE DATA	  	 	1	  
			
	   1.1
	 	Subject Referred To	  	 	1	  
	   1.2
	 	Exhibits	  	 	4	  
		
	 ARTICLE 2 - PREMISES AND TERM:
	  	 	5	  
			
	   2.1
	 	 Premises
	  	 	5	  
	   2.2
	 	 Term
	  	 	5	  
		
	 ARTICLE 3 - CONSTRUCTION:
	  	 	6	  
			
	   3.1
	 	 Initial Construction
	  	 	6	  
	   3.2
	 	 Preparation of Premises for Occupancy
	  	 	8	  
	   3.3
	 	 General Provisions Applicable to Construction
	  	 	10	  
	   3.4
	 	 Representatives
	  	 	10	  
	   3.5
	 	 Arbitration by Architects
	  	 	10	  
	   3.6
	 	 Warranty of Tenant’s Work
	  	 	11	  
		
	 ARTICLE 4 - RENT:
	  	 	11	  
			
	   4.1
	 	 Rent
	  	 	11	  
	   4.2
	 	 Operating Cost Escalation
	  	 	12	  
	   4.3
	 	 Payments
	  	 	19	  
		
	 ARTICLE 5 - LANDLORD’S COVENANTS:
	  	 	20	  
			
	   5.1
	 	 Landlord’s Covenants during the Term
	  	 	20	  
	   5.2
	 	 Interruptions
	  	 	22	  
		
	 ARTICLE 6 - TENANT’S COVENANTS:
	  	 	23	  
			
	   6.1
	 	 Tenant’s Covenants during the Term
	  	 	23	  
		
	 ARTICLE 7 - CASUALTY AND TAKING:
	  	 	33	  
			
	   7.1
	 	 Casualty and Taking
	  	 	33	  
	   7.2
	 	 Reservation of Award
	  	 	33	  
	   7.3
	 	 Additional Casualty Provisions
	  	 	34	  

 INDEX 
 (Continued) 
  

							
	 ARTICLE 8 - RIGHTS OF MORTGAGEE:
	  	 	35	  
			
	   8.1
	  	Priority of Lease	  	 	35	  
	   8.2
	  	Limitation on Mortgagee’s Liability	  	 	35	  
	   8.3
	  	Mortgagee’s Election	  	 	35	  
	   8.4
	  	No Prepayment or Modification, etc.	  	 	36	  
	   8.5
	  	No Release or Termination	  	 	36	  
	   8.6
	  	Continuing Offer	  	 	37	  
		
	 ARTICLE 9 - DEFAULT:
	  	 	37	  
			
	   9.1
	  	Events of Default	  	 	37	  
	   9.2
	  	Tenant’s Obligations After Termination	  	 	38	  
		
	 ARTICLE 10 - MISCELLANEOUS:
	  	 	39	  
			
	   10.1
	  	Titles	  	 	39	  
	   10.2
	  	Notice of Lease	  	 	39	  
	   10.3
	  	Relocation	  	 	39	  
	   10.4
	  	Notices from One Party to the Other	  	 	39	  
	   10.5
	  	Bind and Inure	  	 	40	  
	   10.6
	  	No Surrender	  	 	40	  
	   10.7
	  	No Waiver, etc.	  	 	40	  
	   10.8
	  	No Accord and Satisfaction	  	 	40	  
	   10.9
	  	Cumulative Remedies	  	 	40	  
	   10.10
	  	Partial Invalidity	  	 	41	  
	   10.11
	  	Landlord’s Right to Cure	  	 	41	  
	   10.12
	  	Estoppel Certificate	  	 	41	  
	   10.13
	  	Waiver of Subrogation	  	 	41	  
	   10.14
	  	Brokerage	  	 	42	  
	   10.15
	  	Covenants Independent	  	 	42	  
	   10.16
	  	Access	  	 	42	  
	   10.17
	  	Entire Agreement	  	 	42	  
	   10.18
	  	Governing Law	  	 	42	  
	   10.19
	  	Additional Representations	  	 	43	  
		
	 ARTICLE 11 - SECURITY:
	  	 	43	  

 Date of Lease Execution: May 28, 2010  

REFERENCE DATA 
  

	1.1	SUBJECTS REFERRED TO: 

Each reference in this Lease to any of the following subjects shall incorporate the data stated for that subject in this Section 1.1.

  

			
	Landlord:	  	Burlington Office Park V Limited Partnership
		
	Managing Agent:	  	The Gutierrez Company
		
	Landlord’s and Managing Agent’s Address:	  	 Burlington Office Park
 One
Wall Street
 Burlington, Massachusetts 01803

		
	Landlord’s Representatives:	  	John A. Cataldo, Arthur J. Gutierrez, Jr.
		  	and Douglas L. Fainelli
		
	Tenant:	  	Demandware, Inc., a Delaware corporation
		
	Tenant’s Address (for Notice & Billing):	  	 Prior to Lease occupancy:

10 Presidential Way

		  	Woburn, MA 01801
		
		  	Following occupancy:
		  	Five Wall Street
		  	Burlington, Massachusetts 01803
		  	Attention: Chief Financial Officer
		
	Tenant’s Representative:	  	Scott Dussault, Chief Financial Officer
		
	Building:	  	Five Wall Street, Burlington, Massachusetts
		
	Floor(s):	  	Second (2nd) Floor
		
	Rentable Floor Area of Tenant’s Space:	  	31,546 Rentable Square Feet (RFS) located on the second floor of the Building, consisting of approximately 28,500 RSF (“Phase 1”) and approximately 3,046 RSF
(“Phase 2”).

  
 1 

			
	Total Rentable Floor Area of the Building:	  	181,680 Square Feet
		
	Scheduled Term Commencement Date:	  	January 1, 2011
		
	Outside Delivery Date:	  	Per Section 3.2
		
	Term Expiration Date:	  	Seventy-Nine (79) months following the Commencement Date determined in accordance with Section 3.2, subject to extension in accordance with Exhibit “F” or subject to
earlier termination pursuant to Sections 3.2, 7 and 9.
		
	 Fixed Rent
 (Exclusive of
Tenant Electricity):
	  	Initial 7 Months: $0
		
		  	Months 8-19 (commencing the 7-month anniversary of the Commencement Date: $768,075.00/Year; $64,006.25/mo.; $26.95/RSF on 28,500 RSF
		
		  	 Months 20-31: $865,937.70/year;
 $72,161.48/mo.; $27.45/RSF

		
		  	 Months 32-43: $881,710.70/year;
 $73,475.89/mo.; $27.95/RSF

		
		  	 Months 44-55: $897,483.70/year;
 $74,790.31/mo.; $28.45/RSF

		
		  	 Months 56-67: $913,256.70/year;
 $76,104.73/mo.; $28.95/RSF

		
		  	 Months 68-79: $929,029.70/year;
 $77,419.14/mo.; $29.45/RSF

		
	Base Operating Costs (for the Building):	  	Landlord’s Operating Costs (as defined in Section 4.2) for the Calendar Year ending December 31, 2011 (i.e. the base year shall be Calendar Year
2011).

  
 2 

			
	 Estimated Cost of Electrical Service to
 Tenant’s Space (Excluded from Fixed Rent):
	  	$1.50/RSF-payable by Tenant pursuant to Exhibit “D”, Paragraph IX.
		
	 First Fiscal Year for Tenant’s Paying
 Operating Costs Escalation:
	  	Calendar Year Ending December 31, 2012
		
	Security:	  	$494,000.00 in the form of a Letter of Credit plus a lien on all of Tenant’s office workstations and furniture, subject to reduction pursuant to Article 11
hereof.
		
	Guarantor:	  	Not Applicable.
		
	Permitted Uses:	  	General Office Use and other lawful uses that are ancillary and accessory thereto
		
	Real Estate Broker(s):	  	T3 Advisors, LLC and Grubb & Ellis Company
		
	 Public Liability Insurance -

Bodily Injury and Property Damage:
	  	Each Occurrence: $1,000,000 
		  	Aggregate: $2,000,000
		
	Special Provisions:	  	Rental Abatement - See Section 1.1 Option to Extend (per Exhibit “F”) Relocation Management Allowance (per Exhibit “I”)

  
 3 

	1.2	EXHIBITS 

 The Exhibits
listed below in this Section are incorporated in this Lease by reference and arc to be construed as part of this Lease: 
  

			
	EXHIBIT A	  	Plan Showing Tenant’s Space
	EXHIBIT B	  	Plan Showing Exclusive Parking Spaces
	EXHIBIT C	  	Plans and Specifications of Tenant’s Work
	EXHIBIT D	  	Landlord’s Services
	EXHIBIT E	  	Rules and Regulations
	EXHIBIT F	  	Option to Extend
	EXHIBIT G	  	Form of Notice of Lease
	EXHIBIT H	  	Definition of Market Rent
	EXHIBIT I	  	Relocation Management Allowance
	EXHIBIT J	  	Form of SNDA
	EXHIBIT K	  	Form of Estoppel Certificate
	EXHIBIT L	  	Form of Change Order
	EXHIBIT M	  	Form of Letter of Credit
	EXHIBIT N	  	Plans Showing Tenant’s Signage (including location of exterior signage, style of signage and location of signage on exterior of the second floor entry to the
Premises)

  
 4 

 ARTICLE 2 
 PREMISES AND TERM 
  

	2.1	PREMISES 

 Subject to and
with the benefit of the provisions of this Lease, Landlord hereby leases to Tenant and Tenant leases from Landlord, Tenant’s Space in the Building, excluding exterior faces of exterior walls, the common facilities area, common stairwells,
shafts, ducts and conduits passing through the Premises and building systems and building service fixtures and equipment serving exclusively or in common other parts of the Building. Tenant’s Space (including Phase 1 and Phase 2) with such
exclusions, but with such appurtenances as hereinafter provided, is hereinafter collectively referred to as the “Premises”. 
 Tenant shall have, as appurtenant to the Premises, the right to use in common with others entitled thereto, subject to reasonable rules of general applicability to tenants of the Building from time to
time made by Landlord of which Tenant is given notice: (a) the common areas and facilities included in the Building or on the parcel of land on which the Building is located (“the Lot”), including, without limitation, a fitness
center, locker rooms and a café located within the Building, and the common areas and facilities included within Burlington Office Park 1 (the “Park”), and all means of access to and from the Building to the common areas and
facilities, including without limitation the service, loading and parking areas allocable to the Building (i.e., Tenant shall be entitled to up to 101 non-reserved parking spaces including eight (8) “reserved” spaces located on the
Lot, which reserved spaces shall be located as shown on Exhibit “B”, without additional compensation from Tenant), all sidewalks, roads, driveways and the like, to the extent all of the foregoing are from time to time designated by
Landlord; and (b) the Building service fixtures and equipment serving the Premises. Landlord shall maintain a fitness center, locker rooms and a café in operation throughout the Term. 

Landlord reserves the right from time to time, without unreasonable interference with Tenant’s use (a) to install, repair,
replace, use, maintain and relocate for service to the Premises and to other parts of the Building or either, building service fixtures and equipment wherever located in the Building, and (b) to alter or relocate any other common area or
facility, provided that substitutions are substantially equivalent or better. Landlord’s exercise of the foregoing rights shall not materially increase Tenant’s obligations or diminish Tenant’s rights hereunder, or materially
interfere with Tenant’s parking rights. 
  

	2.2	TERM 

 To have and to hold
for a period (the “Term”) commencing when the Premises are deemed Ready for Occupancy as provided in Section 3.2 (said date being hereafter referred to as the “Commencement Date”), but not earlier than January 1, 2011,
and continuing until the Term Expiration Date, unless sooner terminated as provided in Section 3.2, Section 7.1, Article 9, or extended as provided in Exhibit “F”. 

  
 5 

 ARTICLE 3 
 CONSTRUCTION 
  

	3.1	INITIAL CONSTRUCTION 

Landlord shall, at its sole cost and expense, cause certain leasehold improvements to be substantially completed in the Premises in
accordance with the final approved plans and specifications prepared by Landlord’s architect and approved by Tenant as hereinafter provided, which preliminary plans and specifications are attached hereto as Exhibit “C” and made a part
hereof (the “Tenant’s Work”; the Tenant’s Work shall be referred herein at times as the “Landlord’s Work”) prior to the Scheduled Term Commencement Date set forth in Section 1.1 hereof. All of the work shall
be performed by Landlord’s general contractor, Gutierrez Construction Co., Inc. (“GCCI”) utilizing its standard building materials and finishes for the Building, which are consistent with industry standard for a Class A building,
except as otherwise may be provided in Exhibit “C” and the approved Tenant Plans. In connection therewith, Landlord agrees to provide all space planning and design services (including all plans, affidavits and other documentation necessary
to obtain a building permit and occupancy permit) at no additional cost to Tenant. 
 Landlord shall, at Landlord’s sole
cost and expense, prepare and deliver to Tenant final architectural plans and associated specifications (excluding mechanical, electrical and plumbing) for the Tenant’s Work incorporating said preliminary plans and specifications attached
hereto at Exhibit “C” (collectively, the “Tenant’s Plans”) for the planned improvements of the Premises (specifically including Phases 1 and 2) by July 30, 2010, provided Tenant furnishes to Landlord no later than
June 15, 2010 all Tenant fit-out requirements for construction of the improvements in the Premises to the extent requested by Landlord. Landlord shall permit Tenant to review and provide input during the preparation of Tenant’s Plans and
shall provide Tenant with preliminary plans and specifications as they are made available to Landlord by its architect. Upon receipt, Tenant shall have ten (10) days to comment upon the Tenant’s Plans and shall be deemed approved in the
event that Tenant fails to respond within such ten (10) day period. Landlord and Tenant shall use good faith, diligent efforts to agree on the Tenant’s Plans in a timely manner. 

In reaching such agreement, Landlord and Tenant shall each approve portions of Tenant’s Plans that are acceptable and shall note
their respective objections to the portions that are unacceptable to each of them so as to enable Landlord to continue construction and order materials in a timely manner. In connection with Tenant’s review of the Tenant’s Plans, or if
Tenant fails to deliver comments to the Tenant’s Plans (or any modifications thereto), Landlord may require by prompt written notice to Tenant an adjustment in the Scheduled Term Commencement Date (such adjustment to be determined by Landlord
in its reasonable judgment). Landlord’s notice to Tenant shall include reasonable detail describing the cause of the adjustment and the resulting extension of time caused by Tenant’s delay (a “Tenant Plan Delay Day(s)”). Any such
extension in time, whether mutually agreed to by Landlord and Tenant or determined by their respective architects in the event of dispute pursuant to Section 3.5, shall result in Tenant’s Plan Delay Days as hereinbefore determined. In
addition, Landlord will not approve Tenant’s Plans (or changes to Tenant’s Plans) which involve any construction, alterations or additions requiring unusual expense to readapt the Premises to normal office use on

  
 6 

 
the Term Expiration Date, unless Tenant first gives assurances acceptable to Landlord that such readaptation shall be made prior to such termination without expense to Landlord. All revisions and
modifications to the Tenant’s Plans shall be made promptly by Landlord and revised sets of Tenant’s Plans shall be forthwith furnished to Tenant upon Landlord’s receipt thereof, Landlord hereby agreeing to inform Tenant during the
plan approval process and, in any event, prior to the installation thereof, of any such items that may require unusual expense to readapt the Premises as aforesaid. All revisions and modifications to the Tenant’s Plans shall be made promptly by
Landlord and revised sets of Tenant’s Plans shall be forthwith furnished to Tenant upon Landlord’s receipt thereof. Landlord and Tenant hereby further agree to acknowledge in writing when final approval by Landlord and Tenant of
Tenant’s Plans has occurred. No changes or modifications to Tenant’s Plans being constructed by Landlord pursuant thereto shall be made without Tenant’s consent, such consent not to be unreasonably withheld or delayed by Tenant.

 Landlord shall cause the Premises to be completed in accordance with Tenant’s Plans. After final approval of
Tenant’s Plans by Landlord and Tenant, the Tenant may request changes to Tenant’s Work by altering, adding to, or deducting from Tenant’s Work as set forth in the agreed form of Tenant’s Plans (each such requested change shall be
submitted pursuant to the form of Change Order attached hereto as Exhibit “L” and shall be referred to herein as a “Change Order”). A Change Order requested by Tenant in Tenant’s Work may also necessitate an adjustment in
the Scheduled Term Commencement Date and may result in Tenant Alteration Delay Days (as hereinafter defined), in accordance with and subject to the terms and conditions set forth below. Landlord shall notify Tenant in writing of the cost of the
Change Order (and effect on the Cost of Tenant’s Work) and if such requested Change Order shall result in Tenant Alteration Delay Days, and therefore an adjustment in the Scheduled Term Commencement Date. Tenant shall have three
(3) business days to accept such Change Order (and the resulting cost and timing changes as set forth in Landlord’s notice) or to withdraw the requested Change Order. Failure by Tenant to respond within such three (3) business days
shall be deemed a rejection of the Change Order. In addition, Landlord agrees to provide Tenant, upon Tenant’s request, with sufficient itemization and back-up documentation to facilitate analysis and to confirm the cost of any such changes in
the Tenant’s Work initiated by Tenant. Tenant shall pay to Landlord an amount equal to the actual Cost of Change Order(s), less credits for any Tenant’s Work deleted, but including a contractor’s fee of six percent (6%) of the
aggregate costs, within fourteen (14) business days of receipt of Landlord’s invoice therefor. 
 In the event that
Tenant approves a Change Order which would, due to materials or equipment having long delivery times or due to resulting sequencing delays, and notwithstanding Landlord’s diligent efforts, result in a delay in the Scheduled Term Commencement
Date, then Tenant shall be deemed to have agreed that it will pay Fixed Rent (as hereinafter provided in Section 4.1) and additional rent hereunder for a number of days equal to the actual number of days (the “Tenant Alteration Delay
Days”) as certified by Landlord and its architect, and agreed to by Tenant and Tenant’s architect, by which the Scheduled Term Commencement Date would be delayed by such alterations or additions, giving due consideration to Landlord’s
obligation to use diligent efforts to accelerate construction to make up for lost time due to delays. Landlord agrees to provide Tenant with written notice of such determination at the time it submits the Change Order to Tenant for approval, such
notice to include reasonable detail describing the cause of the delay and the number of Tenant Alteration Delay Days as certified by Landlord and 

  
 7 

 
its architect. Should Tenant disagree with the calculation of Tenant Alteration Delay Days as hereinabove determined, then such disagreement shall be resolved pursuant to the provisions of
Section 3.5 hereof. 
 All Tenant improvements, changes and additions comprising the Tenant’s Work shall be part of
the Premises and shall remain therein at the end of the Term), except for Tenant’s business fixtures, equipment and personal property, all of which fixtures, equipment, furniture and personal property shall remain the property of the Tenant and
shall be removed at the expiration of the Term; and such other items shall be removed or left as the Landlord and Tenant agree in writing at the time of Landlord’s approval of the Tenant’s Plans as hereinafter provided. Tenant agrees to
repair, at its sole cost and expense, any damage to the Premises caused by any such removal by Tenant in accordance with this paragraph and Section 6.1.2 hereof, subject to Section 10.13. 

Tenant (including its contractors, agents or employees) shall have access to the Premises, four (4) weeks prior to the Scheduled
Term Commencement Date applicable to each Phase of the Premises so as to prepare the Premises for occupancy by Tenant (including for telephone/data, security and furniture installations), provided that (i) Tenant’s contractors, agents or
employees work in a harmonious labor relationship with Landlord’s general contractor; (ii) reasonable prior notice is given to Landlord specifying the work to be done, and (iii) no work, as reasonably determined by Landlord, shall be
done or fixtures or equipment installed by Tenant in such manner as to materially interfere with the completion of the work being done by or for Landlord in the Premises or the Building. Except that, to the extent that more efficient and coordinated
construction can be achieved, the Tenant’s security and telephone/data contractors will be allowed earlier access (earlier than the “4 weeks prior” referenced above), provided all other conditions above are met. During any such early
access period, no Fixed Rent or additional rent or other charges shall accrue or be payable, but otherwise the performance of any such work by Tenant shall be subject to all the terms, covenants and conditions contained in this Lease. 

In connection with the initial construction and delivery of the Premises to Tenant, Landlord agrees to provide Tenant with an allowance
of up to $47,319.00 to be used in accordance with Exhibit “I”. 
  

	3.2	PREPARATION OF PREMISES FOR OCCUPANCY 

 Landlord agrees to have the Premises Ready for Occupancy (as hereinafter defined) on or before the Scheduled Term Commencement Date which such date shall, however, be extended for a period equal to that
of any delays due to governmental regulations (excluding typical periods for obtaining permits and approvals for the Landlord’s Work), unusual scarcity of or inability to obtain labor or materials, labor difficulties not specifically related to
Landlord or GCCI), casualty or other causes reasonably beyond Landlord’s control (each, a “Force Majeure Delay”), or any Tenant Delay (as hereinafter defined), provided that such extension shall only be available to the extent that
Landlord promptly notifies Tenant of the occurrence of any Force Majeure Delay or Tenant Delay. For purposes of this Lease, a “Tenant Delay” shall mean any one of the following: (i) delays which are identified in an approved Change
Order; (ii) Tenant’s 

  
 8 

 
failure to supply information as reasonably requested by Landlord within the time periods specified herein (or if no time period is specified, within five (5) business days of request) in
order to complete construction in a timely manner, (iii) Tenant’s failure to approve the Tenant’s Plans within the time periods specified herein (e.g. Tenant Plan Delay Days), (iv) Tenant Alteration Delay Days; or (v) a
written request of Tenant to stop work. The Premises shall be deemed ready for occupancy (“Ready for Occupancy”) on the date on which all of the following have occurred: (i) the Landlord’s Work is completed in compliance with the
approved Tenant Plans therefor, as certified in good faith by Landlord’s architect, except for punch list items relating to Tenant’s Work which do not interfere with Tenant’s use of the Premises for its operation (“Punch List
Items”), and Landlord has obtained a Certificate of Occupancy (which may be temporary) for the Premises and has provided Tenant with a copy thereof; provided, however, that if Landlord is unable to complete construction (other than Punch List
Items) by the Scheduled Term Commencement Date solely due to any Tenant Delay, then notwithstanding any language to the contrary set forth herein and solely for purposes of determining the Commencement Date (and subsequent time periods, and/or
actions that are triggered by the occurrence of the Commencement Date, as applicable, the Premises shall be deemed “Ready for Occupancy” on the date the Premises would have been completed (other than Punch List Items), but for a Tenant
Delay, subject to Tenant’s right to dispute the same as hereinafter provided, and it being agreed that such deemed occurrence shall not relieve Landlord from the obligation to diligently pursue the Landlord’s Work to completion; and
(ii) all approvals and permits from the appropriate governmental authorities required for the legal occupancy of the Premises have been obtained. Landlord shall complete all Punch List Items within thirty (30) days of the date the Premises
are Ready for Occupancy. 
 If the Premises are not deemed Ready for Occupancy on or before the Outside Delivery Date (as
defined below) for whatever reason, Tenant may (i) cancel this Lease at any time thereafter while the Premises are not deemed Ready for Occupancy by giving notice to Landlord of such cancellation which shall be effective ten (10) days
after such notice, unless within such ten (10) day period Landlord delivers the Premises Ready for Occupancy as defined herein, in which event such notice of cancellation shall be rendered null and void and of no further force or effect, or
(ii) to enforce Landlord’s covenants to construct the Premises in accordance with the terms of this Lease. In the event Tenant elects to enforce Landlord’s agreement to construct the Premises in accordance with this Lease, Tenant
shall also have the right to terminate this Lease if Landlord fails to complete the Premises within the period of time set by any court of competent jurisdiction for such work to be completed, or within such additional period of time from the date
of Landlord’s default as may be mutually agreed to by Landlord and Tenant. In addition, if the Premises are not deemed Ready for Occupancy on or before January 1, 2011 for whatever reason (the “Rent Credit Deadline”), other than
a Force Majeure Delay or Tenant Delay, then Tenant shall receive a credit of one day of Fixed Rent for each day after the Rent Credit Deadline until the Premises are Ready for Occupancy, but if such period exceeds thirty (30) days, then such
credit shall increase to two days of Fixed Rent for each day thereafter until the Premises are Ready for Occupancy, such credits to be applied when the Fixed Rent commences hereunder. The foregoing rights shall be the Tenant’s sole remedy at
law or in equity for Landlord’s failure to have the Premises ready for occupancy as required hereunder. 
 For purposes
hereof, the Outside Delivery Date shall be deemed to refer to that certain 

  
 9 

 
date which is sixty (60) days following the Scheduled Term Commencement Date, as such date may be extended for a period equal to that of (i) any delays due to a Force Majeure but in no
event shall extensions of such date due to Force Majeure exceed thirty (30) days, and/or (ii) the number of delay days caused by a Tenant Delay. 
 Landlord and Tenant agree to resolve any disputes under this Article 3 pursuant to the provisions of Article 3.5 hereof, unless the parties agree otherwise. 

 

	3.3	GENERAL PROVISIONS APPLICABLE TO CONSTRUCTION 

 All construction work required or permitted by this Lease, whether by Landlord or by Tenant, shall be done in a good and workmanlike manner and in compliance with all applicable laws and all lawful
ordinances, regulations and orders of governmental authorities (hereafter collectively referred to as the “Codes”), and the requirements of all insurers of the Building. Further, Landlord agrees to ensure that, as of the Commencement Date,
all base building systems (i.e., HVAC, plumbing, electrical, elevators, etc.) shall be in good order and repair. Either party may inspect the work of the other at reasonable times and shall promptly give written notice of observed defects, provided
that any inspection or right to inspect is solely for the benefit of the party having such right, and shall not constitute a representation or warranty to the other party or create any liability with respect to the party performing the inspection or
having such right. Landlord’s obligations under Section 3.1 shall be deemed to have been performed when the Premises are deemed Ready for Occupancy except for items which are incomplete or do not conform with the requirements of
Section 3.1 and as to which Tenant shall, in either case, provide written notice to Landlord on or around the date when the Premises are deemed Ready for Occupancy (other than as to latent defects). If Tenant does not occupy the Premises for
the Permitted Uses within thirty (30) days after they are deemed Ready for Occupancy as provided in Section 3.2, a certificate of completion by a licensed architect or registered engineer shall be conclusive evidence that Landlord has
performed all such obligations, except for items stated in such certificate to be incomplete or not in conformity with such requirements and latent defects. 
  

	3.4	REPRESENTATIVES 

 Each
party authorizes the other to rely in connection with their respective rights and obligations under this Article 3 upon approval and other actions on the party’s behalf by Landlord’s Representative(s) in the case of Landlord or
Tenant’s Representative in the case of Tenant or by any person designated in substitution or addition by notice to the party relying. 
  

	3.5	ARBITRATION BY ARCHITECTS 

Whenever there is a disagreement between the parties with respect to construction by Landlord of Tenant’s Work, such disagreement
shall be definitively determined by the following procedure: Each of Landlord and Tenant shall appoint one (1) architect, such two (2) architects will then (within five (5) business days of their appointment) appoint a third architect
licensed in the Commonwealth of Massachusetts with not less than ten (10) years experience. Each architect shall establish within ten (10) days of their appointment the matter in dispute. In case of any dispute with respect to dollar
amounts or lengths of time or dates such as the date of Substantial 

  
 10 

 
Completion, the dollar amount or length of time or date shall be the average of the two (2) closest determinations by the three (3) architects, with the determination of the architect
which was not closest to another architects’ determination excluded from such calculation. In case of any dispute not involving dollar amounts or lengths of time or dates (i.e. the approval of plans) the determination by at least two
(2) of the three (3) architects shall be required in order to resolve the matter in dispute. Landlord and Tenant shall each bear the cost of the architect selected by them respectively and shall share equally the cost of the third
architect. During such arbitration period, the parties agree to cooperate with one another so as to proceed with construction and with their respective obligations hereunder in a timely manner. Each determination under this Section 3.5 shall be
binding upon Landlord and Tenant. 
  

	3.6	WARRANTY OF TENANT’S WORK 

 Notwithstanding anything to the contrary contained in this Lease, Landlord hereby warrants and guarantees that the Tenant’s Work shall be free from defects in workmanship and materials for a period
of one (1) year after the Commencement Date (or such longer period as such work or materials may be under warranty). Upon expiration of said one (1) year period, Landlord shall assign to Tenant any and all warranties and guarantees with
respect to Tenant’s Work and, to the extent that any such warranties and guarantees are not assignable, Landlord agrees to enforce the same for the benefit of Tenant, at Tenant’s sole cost and expense. Tenant shall not be responsible to
pay for any such warranties of less than one (1) year duration or enforcement by Landlord against its own employees or against Gutierrez Construction Co., Inc., or against any of its other affiliates (including their respective employees).
Landlord agrees to repair, at its sole cost and expense, any latent defects in Landlord’s Work promptly after receipt of notice therefrom from Tenant, provided that such notice from Tenant is received by Landlord within the aforesaid one
(1) year period. In connection therewith, Tenant shall notify Landlord promptly after it becomes aware of any such latent defects. Any repairs or replacements or alterations to Tenant’s Work (including repairs due to latent defects) after
said initial one (1) year period shall be chargeable to Tenant in accordance with and subject to the provisions of Section 4.2 hereof. 
 ARTICLE 4 
 RENT 

 

	4.1	RENT 

 Tenant agrees to
pay, without any offset or reduction whatever (except as expressly set forth herein), Fixed Rent equal to 1/12th of the annual Fixed Rent (i.e. the Monthly rent) set forth in Section 1.1 hereof in equal installments in advance on the first day
of each calendar month included in the Term; and for any portion of a calendar month at the beginning or end of the Term, at the rate payable for such portion in advance prorated based on the number of days of the Term falling within such calendar
month. The term “Rent” shall at all times be used herein to mean Fixed Rent plus additional rent or other sums of money payable under this Lease (including, without limitation, Section 4.2 hereof and electricity pursuant to Exhibit
“D”, Paragraph IX of Exhibit “D”). 

  
 11 

	4.2	OPERATING COST ESCALATION 

 With respect to the First Fiscal Year for Tenant’s Paying Operating Cost Escalation, or fraction thereof, and any Fiscal Year or fraction thereafter, Tenant shall pay to Landlord, as additional rent,
Tenant’s share of the Operating Cost Escalation (as defined below), if any, on or before the thirtieth
(30th) day following receipt by Tenant of
Landlord’s Statement (as defined below). Within ninety (90) days after the end of each Fiscal Year ending during the Term and after Lease termination, Landlord shall render a statement (“Landlord’s Statement”) in reasonable
detail and according to usual accounting practices certified by Landlord and showing for the preceding Fiscal Year or fraction thereof, as the case may be, Landlord’s Operating Costs (as defined herein). Landlord Operating Costs shall mean the
commercially reasonable costs incurred by Landlord in operating, cleaning, maintaining, managing, and repairing the Building and the Lot, 
 EXCLUDING the principal, interest and amortization on mortgages for the Building, and Lot or leasehold interests therein, depreciation; improvements made to the Building, the Lot or the Park that do not
lower operating costs; and the cost of special services rendered to tenants (including Tenant) for which a special charge is made; 
 BUT INCLUDING, without limitation: real estate taxes on the Building and Lot; installments on assessments for public betterments or public improvements but only to the extent required to be paid in such
Fiscal Year; reasonable expenses of any proceedings for abatement of taxes and assessments with respect to any Fiscal Year or fraction of a Fiscal Year; reasonable premiums for insurance; reasonable compensation and all reasonable fringe benefits
for full-time employees at the Building, workmen’s compensation, insurance premiums and payroll taxes paid by Landlord to, for or with respect to all persons engaged in the operating, maintaining, or cleaning of the Building and Lot; water,
sewer, gas, telephone and the electricity to operate the base building heating, ventilating, air conditioning systems, elevators and parking lot lighting, and other utility charges not billed directly to tenants by Landlord or the utility companies
(the cost for the electricity consumed by the tenant for interior lighting, plugs, equipment, supplemental air conditioning and fixtures in shall be billed monthly to Tenant by Landlord as set forth in Paragraph IX of Exhibit “D”);
measurable and market costs of building and cleaning supplies and equipment (including rental); reasonable cost of maintenance, cleaning and repairs, including without limitation the services provided in Exhibit “D” hereof; cost of snow
plowing or removal, or both, and care of landscaping; payments to independent contractors under service contracts for cleaning, operating, managing, maintaining and repairing the Building and Lot (which payments may be to affiliates of Landlord
provided the same are at reasonable rates consistent with the type of occupancy and the services rendered); the Building’s pro rata share (i.e. approximately 39.45% as hereinafter provided) of the cost of operating, maintaining, managing, and
repairing the common areas and facilities of the Park (such as, but not limited to, snow plowing, sanding, sand removal, lot sweeping, landscaping, common area and street lighting, and management): and all other reasonable and necessary expenses
paid in connection with the operation, cleaning, maintenance, management, and repair of the Building (including the cafeterial [subject to the limitations hereinafter provided] and fitness center located therein) and

  
 12 

 
Lot, or either, and properly chargeable against income. If Landlord (i) installs a new or replacement capital item for the purposes of (i) reducing Landlord’s Operating Costs, or
(ii) is required to perform capital repairs or replacements or to install capital items in order to comply with changes in applicable law from and after the Commencement Date, or (iii) or is required pursuant to Section 5.1.3 to
perform capital repairs or replacements which are chargeable to Tenant to the extent provided by the provisions of this Section, the costs thereof as reasonably amortized by Landlord over their useful life in accordance with generally accepted
accounting principles, with legal interest (not to exceed the then “Prime Rate” published in the Wall Street Journal plus two percent (2%) per annum) (“Agreed Interest Rate”) on the unamortized amount, shall be included in
“Landlord’s Operating Costs”, but with respect to subsection (i) in no event may the amount included herein with respect to a Fiscal Year exceed the reasonably projected annual reduction in Operating Costs. In such event, Tenant
shall pay Tenant’s share of such amortization payment for each month after such improvement is completed until the first to occur of the expiration of the Term or the end of the term over which such costs are required to be amortized. Landlord
agrees that all of such services to be included in Landlord’s Operating Costs shall be obtained by Landlord at commercially reasonable, competitive market rates consistent with the operation and management of comparable Class A office
buildings in the suburban Boston area. 
 Notwithstanding anything to the contrary contained herein, in no event shall
Landlord’s Operating Costs include (nor shall Tenant have any obligation to pay any Operating Cost Escalation on account of) the following: 
  

	 	(a)	Costs, expenses and fees relating to solicitation of, advertising for and entering into leases and other occupancy arrangements for space in the Park, including but not
limited to legal fees, space planners’ fees, real estate brokers’ leasing commissions and advertising and marketing expenses. 

  

	 	(b)	Costs of defending any lawsuits with any mortgagee (except as the actions of Tenant may be in issue), costs of selling, syndicating, financing, mortgaging or
hypothecating any of Landlord’s interest in the Park (or any part thereof), costs of any disputes between Landlord and its employees, disputes of Landlord with building management, or outside fees paid in connection with disputes with other
tenants, invitees or adjacent property owners. 

  

	 	(c)	Costs of correcting defects in the Building or the Building equipment or replacing defective equipment solely to the extent such costs relate to items covered by
warranties of manufacturers, suppliers or contractors or are otherwise borne by parties other than Landlord and for which Landlord receives reimbursement. 

  

	 	(d)	Costs of installations paid by or constructed for specific tenants or other occupants. 

 

	 	(e)	 Interest, points, other finance charges and principal payments on mortgages, and other costs of indebtedness, if any.

  
 13 

	 	(f)	All amounts which are specifically charged to or otherwise paid by any other tenant or other occupant of the Building or the Park, or for items or services which
Landlord provides selectively to one or more tenants (other than Tenant) without reimbursement. 

  

	 	(g)	Any bad debt loss, rent loss or reserves for bad debts or rent loss. 

  

	 	(h)	The salary and indirect compensation (including, without limitation, all fringe benefits, workmen’s compensation, insurance premiums and payroll taxes) of any
employee above the trade of property manager, and the wages and indirect compensation of any employee to the extent such employee devotes his or her time to property other than the Building. 

 

	 	(i)	Amounts, if any, paid as ground rental by Landlord. 

  

	 	(j)	Expenses related to third-party landlord-tenant disputes. 

  

	 	(k)	Any cost of any service or items sold or provided to tenants of the Building or Park or other occupants for such service or has been or is entitled to be reimbursed by
insurance or otherwise compensated by parties (e.g. easement holders) other than tenants of the Building and for which Landlord receives reimbursement. 

  

	 	(1)	The costs of repair, replacement, or restoration work occasioned by any casualty or condemnation above the deductible amount on the insurance policy.

  

	 	(m)	Any depreciation allowance or expense, expense reserve and other non-cash items. 

 

	 	(n)	Interest or penalties due to the late payment of taxes, utility bills or other such costs, unless caused by Tenant, in which event Tenant shall be responsible for same.

  

	 	(o)	Any amount payable by Landlord by way of indemnity or for damages or which constitute a fine or penalty, including interest or penalties for late payment, unless caused
by Tenant, in which event Tenant shall be responsible for same. 

  

	 	(p)	Costs incurred to maintain the structural integrity of the Building, except if caused by the Tenant as set forth in Section 5.1.3 hereof. 

 

	 	(q)	Costs incurred in connection with the making of repairs or replacements which are the obligation of another tenant or occupant of the Building;

  

	 	(r)	 Federal and state income taxes, excess profits taxes, franchise taxes, gift taxes, capital stock tax, inheritance and succession taxes, profit, use,
occupancy, gross receipts, rental, capital gains, capital stocks income and transfer taxes imposed 

  
 14 

	 	 
upon Landlord or the Park, estate taxes and any other taxes to the extent applicable to Landlord’s general or net income; 

 

	 	(s)	costs of any utility or other service used or consumed in the premises leased or leasable to any tenant or occupant, if Tenant’s use or consumption of such utility
or other services is separately metered or sub-metered at the Premises; 

  

	 	(t)	costs of any additions to or expansions of the Park or the Building; 

  

	 	(u)	expenditures for capital improvements or replacements except as expressly permitted above; 

 

	 	(v)	special assessments levied against the Park for any public improvements required to be undertaken by a governmental authority which would normally have been constructed
by Landlord as part of the initial construction of the Park; 

  

	 	(w)	the cost to make improvements, alterations and additions to the Building or the Lot which are required in order to render the same in compliance with laws, rules,
orders regulations and/or directives existing as of the date of this Lease; 

  

	 	(x)	the cost of environmental monitoring, compliance, testing and remediation performed in, on, about and around the Building or the Lot to the extent that such costs
relate to conditions occurring or previously existing on the Lot as of the date of this Lease or are otherwise caused by the negligent actions of Landlord or its employees or contractors; 

 

	 	(y)	any costs or expense related to vacant space; 

  

	 	(z)	amounts paid to subsidiaries or affiliates of Landlord for services rendered to the Property to the extent such amounts exceed the competitive costs for delivery of
such services were they not provided by such related parties; 

  

	 	(aa)	management fees in excess of five percent (5%) of gross rents; 

  

	 	(bb)	the cost of installing, operating and maintaining any specialty facility or commercial concession operated by Landlord (but the foregoing shall not prohibit inclusion
of costs related to the operation and maintenance of (i) the fitness center, provided that no additional fee is charged by Landlord for the use of the same, and (ii) the cafeteria, provided that the only costs included are those costs that
are not offset by the sales generated by such cafeteria); 

  

	 	(cc)	any cost arising from Landlord’s charitable or political contributions; 

 

	 	(dd)	so-called “lease enhancement insurance” or similar insurance; and; and 

  
 15 

	 	(ee)	any other expenses which, in accordance with generally accepted accounting principles, consistently applied, would not customarily be treated as Operating Costs by
lessors of comparable buildings. 

 In the event that the average occupancy rate for the Building is less than
ninety-five (95%) percent for any Fiscal Year (including Fiscal Year 2011), then for purposes of calculating Operating Costs, the Operating Costs for such Fiscal Year shall be increased by the additional costs and expenses that Landlord
reasonably and in good faith estimates would have been incurred if the average occupancy rate had been ninety-five (95%) percent for such Fiscal Year. It is not the intent of this provision to permit Landlord to charge Tenant for any Operating
Costs attributable to unoccupied space, or to seek reimbursement from Tenant for costs Landlord never incurred. Rather, the intent of this provision is to allow Landlord to recover only those increases in Operating Costs properly attributable to
occupied space in the Building and this provision is designed to calculate the actual cost of providing a variable operating expense service to the portions of the Building receiving such service. This “gross-up” treatment shall be
applied only with respect to Operating Costs which vary based on level of occupancy. In case of services which are not rendered to all areas of the Building on a comparable basis, the proportion allocable to the Premises shall be the same proportion
which the Rentable Floor Area of Tenant’s Space bears to the total rentable floor area to which such service is so rendered (such latter to be determined in the same manner as the Total Rentable Floor Area of the Building), or shall be
reallocated by Landlord on a reasonable basis taking into consideration such factors as usage of a particular tenant in the Park and/or such other pertinent factors as reasonably determined by Landlord. Tenant shall be responsible to pay its share
of the Operating Cost Escalation based upon the proportion that the Rentable Floor Area of Tenant’s Space bears to the Total Rentable Floor Area of the Building (i.e. 17.36%), but with respect to any elements of Operating Costs which relate to
elements of the Park other than the Building and the Lot (“Park-related costs”), Tenant shall be responsible to pay its pro rata share of Park-related costs, which shall be allocated by Landlord in a commercially reasonable manner based
upon the following: upon the ratio of the square footage of the Premises to the aggregate square footage of all completed buildings in the Park (e.g. 460,588 RSF), as such buildings are completed from time to time (i.e. the Building’s current
share of Park-related costs is approximately 39.45%). In no event shall Park-related costs include costs which do not relate to a service or amenity which has a benefit to the Building or which relate exclusively to another Building or Lot in the
Park. As of this date, the Park consists of approximately 460,588 RSF, specifically consisting of the following: 
  

					
	 One Wall Street:
	  	 	192,000 RSF	  
	 Two and Ten Wall Street (Retail):
	  	 	34,908 RSF	  
	 Twenty Wall Street:
	  	 	52,000 RSF	  
	 Five Wall Street:
	  	 	181,680 RSF	  
		
	 Total:
	  	 	460,588 RSF	  

 “Operating Cost Escalation” shall be equal to the difference for each Fiscal Year, if any,
between: 

  
 16 

	 	(a)	the product of Landlord’s Operating Costs per rentable square foot as indicated in Landlord’s Statement times the Rentable Floor Area of Tenant’s Space;
and 

  

	 	(b)	the product of the Base Operating Costs (i.e. the base year of Calendar 2011) per rentable square foot times the Rentable Floor Area of Tenant’s Space.

 If, with respect to any Fiscal Year or fraction thereof during the Term, Tenant is obligated to pay Operating
Cost Escalation, then Tenant shall pay, as additional rent, on the first day of each month of each ensuing Fiscal Year thereafter, until Landlord’s Statement for an ensuing Fiscal Year reflects that Tenant is not obligated to pay Operating Cost
Escalation, “Estimated Monthly Escalation Payments” equal to 1/12th of the annualized Operating Cost Escalation for the immediately preceding Fiscal Year. Estimated Monthly Escalation Payments for each ensuing Fiscal Year shall be made
retroactively from the first day of such Fiscal Year and on account of the payment to be made pursuant to the first sentence of this Section 4.2 for such Fiscal Year, with an appropriate additional payment or refund to be made at the time such
payment is due for the previous year. 
 The term “Fiscal Year” as used in this Article shall mean
the period of twelve (12) consecutive months commencing on January 1st and ending on December 31st. 
 The term “real estate taxes” as used above shall mean all taxes of
every kind and nature assessed by any governmental authority on the Lot, the Building and improvements, or both, and in the common areas of the Park, which the Landlord shall pay during a Fiscal Year because of or in connection with the ownership,
leasing and operation of the Lot, the Building and improvements, or both, and the Park, subject to the following: there shall be excluded for such taxes all income taxes, excess profits taxes, excise taxes, franchise taxes, gift, estate, succession,
inheritance and transfer taxes, provided, however, that if at any time during the Term the present system of ad valorem taxation of real property shall be changed so that in lieu of the whole or any part of the ad valorem tax on real property, there
shall be assessed on Landlord a capital levy or other tax on the gross rents received with respect to the Lot, Building and improvements, or both, a federal, state, county, municipal, or other local income, franchise, excise or similar tax,
assessment, levy or charge (distinct from any now in effect) measured by or based, in whole or in part, upon any such gross rents, then any and all of such taxes, assessments, levies or charges, to the extent so measured or based, shall be deemed to
be included within the term “real estate taxes”. 
 If the total of the monthly payments paid by Tenant with respect
to any Fiscal Year exceeds the actual Operating Cost Escalation for such Fiscal Year, then, such excess shall be refunded by Landlord to Tenant no later than thirty (30) days after the end of the Fiscal Year in question. 

Tenant shall have the right, but not the obligation, to contest (or request that Landlord so contest on behalf of all tenants of the
Building) in good faith by appropriate proceedings diligently pursued the imposition or amount of any real estate taxes assessed against the Lot or the Building or such personal property taxes payable by it hereunder, including the right on behalf
of, and in the name of the Landlord, to seek abatements thereto. The Landlord shall 

  
 17 

 
reasonably cooperate with Tenant, at Tenant’s sole expense, in any such contest or abatement proceedings. In the event that Tenant determines not to contest such taxes and Landlord desires
to file such contest (or Tenant requests that Landlord file such contest), Landlord shall give written notice of that fact to all affected tenants, including Tenant, and shall have the sole right as to such tax bill to contest in good faith by
appropriate proceedings diligently pursued the imposition or amount of any real estate taxes assessed against the Lot or the Building or such other taxes payable by Tenant hereunder, including the right to seek abatements thereto. In such event, the
Tenant shall reasonably cooperate with Landlord, at no cost to Tenant, in any such contest or abatement proceedings. Landlord shall also reasonably cooperate and assist Tenant, at no cost to Landlord, in procuring any applicable tax credits or
incentives. 
 If Landlord shall receive on behalf of the Lot or the Building a rebate or abatement on any tax with respect to
which a payment is made by Tenant, then after deducting therefrom any reasonable costs incurred by Landlord in obtaining such rebate or abatement, all of such net rebate or abatement relating to the Lot or the Building shall be returned to Tenant to
the extent that such rebate or abatement relates to payment made by the Tenant and not reimbursed by Landlord. If Tenant shall receive on behalf of the Lot or the Building a rebate or abatement on any tax with respect to which a payment is made by
Tenant, then after deducting therefrom any costs reasonably incurred by Tenant in obtaining such rebate or abatement, all of such net rebate or abatement related to the Lot, the Building or to personal property taxes assessed against the
Tenant’s property shall be retained by Tenant, as its sole property, to the extent such rebate or abatement relates to a payment made by Tenant and not reimbursed by Landlord. The remaining portion of such net rebate or abatement shall promptly
be returned to Landlord. 
 In the event that Landlord receives a refund on account of real estate taxes after the expiration of
the Term, which refund relates to a Fiscal Year during the Term, the amount of such refund fairly allocable to Tenant shall be refunded to Tenant by Landlord within thirty (30) days of its receipt of such refund. All references to real estate
taxes “for” a particular Fiscal Year shall be deemed to refer to real estate taxes due and payable during such Fiscal Year without regard to when such impositions are assessed or levied. 

All records pertaining to Landlord’s Operating Costs hereunder shall be maintained by the Landlord for a period of three
(3) years following the expiration of the Fiscal Year to which such records relate. Tenant shall have the right, through its representatives, to examine, copy and audit such records at reasonable times, but no more than once per Fiscal Year,
upon not less than thirty (30) days prior written notice to Landlord given within one hundred and twenty (120) days of receipt of Landlord’s Statement, otherwise Tenant’s right to dispute such charges shall be waived. Such
records shall be maintained at Landlord’s Address set forth in Section 1.1, or such other place within the Commonwealth of Massachusetts as Landlord shall designate from time to time for the keeping of such records. The costs of such
audits shall be borne by Tenant; provided, however, that if such audit establishes that the actual Operating Cost Escalation for the Fiscal Year in question is less than the Landlord’s final determination of the Operating Cost Escalation as set
forth in the Landlord’s Statement submitted to Tenant by at least five percent (5%) (and so long as the discrepancy amount exceeds $10,000.00), then Landlord shall pay the reasonable cost of such audit (not to exceed $5,000). If, as a
result of such audit, it is determined that Tenant must pay additional amounts to Landlord on account of the Operating Cost 

  
 18 

 
Escalation, or that Tenant has overpaid Landlord on account of the Operating Cost Escalation, then the undercharged or overpaid party shall reimburse the other party for the payment due within
thirty (30) days of the final determination. 
 Notwithstanding anything contained in this Lease to the contrary, the
responsibility for the payment of all real estate taxes with respect to the Building and the Park shall be upon the Landlord and the Landlord agrees to pay the same as required by law. Landlord shall provide Tenant with copies of all tax bills and a
computation of Tenant’s pro rata share thereof, as aforesaid. In the event that any special assessments are assessed and payable, Tenant’s pro rata share of the same shall be calculated as if such assessments were being paid by Landlord
over the longest period of time permitted by applicable law. 
 Landlord shall have the right from time to time to change the
periods of accounting under this Section 4.2 to any annual period other than the Fiscal Year and upon any such change all items referred to in this Section shall be appropriately apportioned and no such change may result in Tenant paying any
more hereunder that would have been due from Tenant in the absence of such change. In all Landlord’s Statements, rendered under this Section, amounts for periods partially within and partially without the accounting periods shall be
appropriately apportioned, and any items which are not determinable at the time of a Landlord’s Statement shall be included therein on the basis of Landlord’s best good faith estimate, and with respect thereto Landlord shall render
promptly after determination a supplemental Landlord’s Statement, and appropriate adjustment shall be made according thereto. All Landlord’s Statements shall be prepared on an accrual basis of accounting. 

Notwithstanding any other provision of this Section 4.2, if the Term expires or is terminated as of a date other than the last day
of a Fiscal Year at the end of the Term, Tenant’s last payment to Landlord under this Section 4.2 shall be made on the basis of Landlord’s best good faith estimate of the items otherwise includable in Landlord’s Statement and
shall be made on or before the later of (a) twenty (20) business days after Landlord delivers such estimate to Tenant, or (b) the last day of the Term, with an appropriate payment or refund to be made upon submission of
Landlord’s Statement. Without limitation, the obligation of Tenant to pay the Operating Cost Escalation with respect to any Fiscal Year during the Term (or portion thereof) or the Landlord’s obligation to make a refund therefore, as
applicable, shall survive the expiration or earlier termination of the Term for a period of one year. 
  

	4.3	PAYMENTS 

 All payments of
Fixed Rent and additional rent shall be made to Managing Agent, or to such other person as Landlord may from time to time designate by written notice to Tenant. If any installment of rent, fixed or additional, or on account of leasehold improvements
is paid after the due date thereof, at Landlord’s election, it shall bear interest at the Agreed Interest Rate from such due date, which interest shall be immediately due and payable as further additional rent; provided, however, Landlord
hereby acknowledges and agrees that Tenant shall have two (2) grace periods of an additional five (5) days per each calendar year of the Term before which such interest shall be charged by Landlord. 

  
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 ARTICLE 5 
 LANDLORD’S COVENANTS 
  

	5.1	LANDLORD’S COVENANTS DURING THE TERM  

 Landlord covenants during the Term: 
 5.1.1 Building Services - To furnish,
through Landlord’s employees or independent contractors, the services listed in Exhibit “D” (which are common services provided to all tenants of the Building). 
 5.1.2 Additional Building Services - To furnish, through Landlord’s employees or independent contractors, reasonable additional Building operation services upon reasonable advance request of
Tenant at reasonable and competitive rates from time to time established by Landlord to be paid by Tenant; 
 5.1.3
Repairs - Except as otherwise provided in Article 7, except as resulting from settling or sagging within standard engineering tolerance (provided that the settling or sagging does not affect the surface or structural integrity of the Building
or in any way materially affect the ordinary and customary use of the Premises, or any part thereof by Tenant), Landlord shall maintain the structural integrity of the Building, including, without limitation, the roof and roofing system, foundation,
loading bearing and exterior walls. Landlord shall also be responsible for (i) all exterior maintenance, repairs and replacements necessary to keep in good condition and working order all common areas of the Park, and the trees, shrubs, plants,
landscaping, parking areas, driveways and walkways on the Lot or elsewhere in the Park, including but not limited to, all lighting and other fixtures and equipment serving such parking areas, driveways and walkways, (ii) providing the services
and performing the maintenance work set forth in Section 4.2 and Article 7 hereof, and (iii) performing necessary repairs and replacements to maintain the watertight integrity of the Building, including but not limited to the roof,
exterior wall, windows and skylights. Landlord shall also maintain, repair and replace the HVAC, life/safety, plumbing, electrical and mechanical equipment in the Building, such that it shall be in good operating condition throughout the Term,
reasonable wear and tear excepted. Landlord shall make all of such repairs and replacements necessary to maintain the foregoing in good condition and working order and in compliance with all laws and all costs and expenses under this
Section 5.1.3 shall be chargeable to Tenant to the extent provided by to the provisions of Section 4.2, except that Landlord shall be responsible at its sole cost and expense (except if relating to Tenant’s negligence and misuse, in
which case the same shall be at Tenant’s cost and expense, subject to Section 10.13), to repair, maintain and replace throughout the Term the Building structure, including the footings, foundation and columns. All other repairs and
maintenance reasonably required within the Premises, except as specifically otherwise provided for herein, shall be the responsibility of Tenant. 
 In the event that Tenant gives notice to Landlord of a condition which Tenant believes requires Landlord’s repairs or a condition which, if left uncorrected, will necessitate Landlord’s repair,
then, in accordance with the terms of this Section 5.1.3, Landlord shall respond promptly to investigate such condition, and, if such repairs are Landlord’s obligation hereunder, Landlord shall

  
 20 

 
commence promptly to repair same and to diligently complete said repair. Tenant agrees during the Term to provide Landlord notice as soon as reasonably possible of any condition within the
Premises known to Tenant which might require, or if left uncorrected will necessitate, Landlord’s repair pursuant to this Section 5.1.3. Tenant shall have the right to require, at reasonable times and with reasonable advance notice, a
representative of Landlord to inspect the Premises for repairs which may be the responsibility of Landlord; 
 5.1.4 Quiet
Enjoyment - That Landlord has the right to make this Lease and that Tenant, on paying the rent and performing its obligations hereunder, shall peacefully and quietly have, hold and enjoy the Premises throughout the Term without any manner of
hindrance or molestation from Landlord or anyone claiming under Landlord, subject, however, to all the terms and provisions hereof; 
 5.1.5 Landlord’s Insurance - Beginning with the commencement of Landlord’s Work and thereafter throughout the Term, Landlord shall purchase and keep in force, broad-form commercial
general liability insurance, or the equivalent then-customary form providing comparable coverages, written out on an occurrence basis containing provisions adequate to protect the Landlord from and against claims for bodily injury, including death
and personal injury and claims for property damage occurring within the Park and/or the Building, such insurance having body injury and property damage combined limits of not less than five million dollars ($5,000,000) per occurrence increased as
necessary so as to be at least comparable with other Class A buildings in the area that are equivalent to the Building and customarily carried by other landlords similarly situated as Landlord. In addition, Landlord shall procure and continue
in force during the Term, as the same may be extended hereunder, fire and extended coverage insurance, including vandalism, sprinkler leakage and malicious mischief, upon the Building on a full replacement cost basis, agreed cost value endorsement
with agreed values for the Building and tenant improvements initially installed by Landlord (i.e. Tenant’s Work), as determined annually by the Landlord’s insurer. Landlord shall also procure and continue in force during the Term, as the
same may be extended hereunder, rental interruption insurance for twelve (12) months or the maximum amounts permitted. Copies of certificates of insurance evidencing the foregoing shall be furnished to Tenant prior to Commencement Date. All
insurance required of Landlord pursuant to this Section shall be effected under policies issued by insurers or recognized responsibility (which are rated A or A+ by Best’s Rating Service or a comparable rating by an equivalent service). The
coverages required by this Section 5.1.5 may be provided by a single “package policy” or by a combination of “package policy” and umbrella; 
 5.1.6 Landlord’s Workmen’s Compensation Insurance - To keep all Landlord’s employees working in the Premises covered by workmen’s compensation insurance in statutory amounts;

 5.1.7 Landlord’s Indemnity - Landlord covenants and agrees to defend, with counsel reasonably acceptable to
Tenant, save harmless and indemnify Tenant from any liability for injury, loss, accident or damage to any person or property on the Premises, in the Building or the Lot, or elsewhere in the Park, and from any claims, actions, proceedings and
expenses and costs in connection therewith (including, without implied limitation, reasonable counsel fees), to the extent arising from the negligent acts, omissions and/or or willful acts of Landlord, its agents.

  
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employees, contractors or licensees, to the extent not caused by the negligent acts, omissions and/or willful acts of Tenant, its agents, employees, contractors or licensees. In no event shall
Landlord be obligated to indemnify Tenant for any willful or negligent act or omission of Tenant or of any of its employees, agents or contractors. Notwithstanding anything to the contrary contained in this Lease, in no event shall Landlord be
liable to the other for any indirect, consequential, special, exemplary, incidental or punitive damages arising from or relating to this Lease. In addition, Landlord shall pay all reasonable costs and fees incurred by Tenant in connection with the
successful enforcement by Tenant of any obligations of Landlord under this Lease. The covenants and indemnifications set forth in this Section 5.1.7 shall survive the expiration or earlier termination of this Lease. 

5.1.8 Hazardous Materials - Landlord represents and warrants that, to the best of Landlord’s knowledge, after due inquiry as
of the date of this Lease and as of the Commencement Date, that the Premises and rest of the Building do not contain any Hazardous Materials (as defined herein), except as may be contained in customary cleaning supplies or in such other related
construction supplies (e.g. paint); and 
 5.1.9 Tenant’s Costs - In case Tenant shall, without any fault on its
part, be made party to any litigation commenced by or against Landlord or by or against any parties in possession of the Premises or any part thereof claiming under Landlord, Landlord agrees to pay for all costs, including without implied
limitation, reasonable counsel fees incurred by or imposed upon Tenant in connection with such litigation and to pay all such reasonable costs and fees incurred in connection with the successful enforcement by Tenant of any obligations of Landlord
under this Lease. 
 Except as specifically provided to the contrary in Section 4.2, Landlord shall charge Tenant to the
extent provided under the provisions of Section 4.2 for the costs incurred by Landlord in connection with the services and/or repairs set forth in Section 5.1.1, 5.1.2, 5.1.3 (except as expressly provided therein with respect to structural
repairs), 5.1.5 and 5.1.6 above, except as otherwise specifically provided in this Lease. 
  

	5.2	INTERRUPTIONS 

 Except to
the extent caused by, or arising out of, the negligence or willful misconduct of Landlord, its agents, employees or contractors, and subject to Section 10.13, Landlord shall not be liable to Tenant for any compensation or reduction of rent by
reason of inconvenience or annoyance or for loss of business arising from power losses or shortages or from the necessity of Landlord’s entering the Premises for any of the purposes in this Lease authorized, or for repairing the Premises or any
portion of the Building or Lot. In case Landlord is prevented or delayed from making any repairs, alterations or improvements, or furnishing any service or performing any other covenant or duty to be performed on Landlord’s part, by reason of
any cause reasonably beyond Landlord’s control, Landlord shall not be liable to Tenant therefore, nor, except as expressly otherwise provided below or in Article 7, shall Tenant be entitled to any abatement or reduction of rent by reason
thereof. 

  
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 Notwithstanding any terms of this Lease to the contrary, if any Building service is
interrupted for a period of five (5) consecutive business days due to the negligence or willful acts of Landlord, its agents, servants, employees, contractors or subcontractors (and not due to acts or failure to act by Tenant, its agents,
servants, employees, contractors or subcontractors), and such failure adversely and materially effects Tenant’s use of the Premises for Tenant’s normal business operations, then there shall be an abatement on a square footage prorata basis
of Fixed Rent and additional rent from and after said time period, until such services are restored. Landlord agrees to use its commercially reasonable efforts to restore such services as soon as reasonably possible. In no event shall Tenant have
any abatement or termination right if any such interruption is due to the actions of Tenant or its employees or agents as aforesaid. 
 Landlord reserves the right to stop any service or utility system when necessary by reason of accident or emergency or until necessary repairs have been completed. Except in case of emergency repairs,
Landlord will give Tenant reasonable advance notice of any contemplated stoppage and will use reasonable efforts to avoid unnecessary inconvenience to Tenant by reason thereof such as conducting the same outside the regular business hours of Tenant.

 Except as set forth herein and in Article 7, the foregoing rights shall be Tenant’s sole remedy at law or in equity for
the interruptions described in this Section 5.2. 
 ARTICLE 6 

TENANT’S COVENANTS 
  

	6.1	TENANT’S COVENANTS DURING THE TERM 

 Tenant covenants during the Term and such further time as Tenant occupies any part of the Premises: 
 6.1.1 Tenant’s Payments - Except during Tenant’s early entry pursuant to Section 3.2 above, to pay when due (a) all Fixed Rent and additional rent, (b) all taxes which may
be imposed on Tenant’s personal property in the Premises (including, without limitation, Tenant’s furniture, fixtures and equipment) regardless to whomever assessed, unless there is an uncured, continuing Event of Default of this Lease, at
which time Landlord shall be responsible for the payment of any taxes associated therewith, (c) all charges by public utility for telephone and other utility services (including service inspections therefore and the charges as may be imposed
pursuant to Exhibit “D” hereof) rendered to the Premises not otherwise required hereunder to be furnished by Landlord without charge and not consumed in connection with any services required to be furnished by Landlord without charge, and
(d) as additional rent, all charges of Landlord for services rendered pursuant to Sections 5.1.1, 5.1.2, 5.1.3 (except as expressly set forth therein), 5.1.5 and 5.1.6 hereof; 

6.1.2 Repairs and Yielding Up - Except as otherwise provided in Article 7 and Section 5.1.3, to keep the Premises in
substantially the same order, repair and condition as exists on the Commencement Date, reasonable wear and tear and damage by fire, casualty or act of God, the effect of eminent domain and Hazardous Materials not stored, used, released or disposed
of by 

  
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Tenant, its agents, employees, contractors or invitees only excepted, and at the expiration or termination of this Lease peaceably to yield up the Premises and all changes and additions therein
after initial construction and as designated by Landlord pursuant to its right to do so as improvements to be removed on termination in such order, repair and condition, first removing all goods and effects of Tenant and any items, the removal of
which is required by Section 3.1 above or specified to be removed at Tenant’s election and which Tenant elects to remove, and repairing all damage caused by such removal and restoring the Premises and leaving them clean and neat; any
property not so removed shall be deemed abandoned and may, upon ten (10) business days’ prior written notice to Tenant, be removed and disposed of by Landlord, in such manner as Landlord shall determine, and Tenant shall pay Landlord the
entire cost and expense incurred by it by effecting such removal and disposition; it being agreed that the acceptance of reasonable use and wear shall not apply so as to permit Tenant to keep the Premises in anything less than suitable, tenantable
and usable condition, considering the nature of the Premises and the use reasonably made thereof, or in less than good and tenantable repair; for avoidance of doubt, Landlord acknowledges that the original buildout of the Premises shall not be
deemed improvements that must be removed by Tenant at the end of the Term; 
 6.1.3 Occupancy and Use - To use the
Premises only for the Permitted Uses; and not to injure or deface the Premises, Building or Lot or Park; and not to permit in the Premises any auction sale, nuisance, or the emission from the Premises of any reasonably objectionable noise or odor;
nor any use thereof which is improper, offensive, contrary to law or ordinances, or invalidates or increases the premiums for any insurance on the Building or its contents or liable to render necessary any alteration or addition to the Building
unless Tenant agrees to pay the cost of the increased premiums or required alteration or addition (it being agreed that use for the Permitted Uses does not violate the foregoing); 

6.1.4 Rules and Regulations - To comply with the Rules and Regulations set forth in Exhibit “E” and all other reasonable
Rules and Regulations hereafter made by Landlord, of which Tenant has been given notice, for the use of the Building, Lot and Park and their facilities and approaches, it being understood that Landlord shall not be liable to Tenant for the failure
of other tenants of the Building or Park to conform to such Rules and Regulations, provided that Landlord enforces such rules against all tenants of the Building in a non-discriminatory fashion; 

6.1.5 Compliance with Laws and Safety Appliances - To keep the Premises equipped with all safety appliances required by law or
ordinance or any other regulation of any public authority because of any particular manner of use made by Tenant other than Tenant’s Permitted Use and to procure all licenses and permits so required because of such use, it being understood that
the foregoing provisions shall not be construed to broaden in any way Tenant’s Permitted Uses. Tenant shall have the right, upon giving notice to the Landlord, to contest any obligation imposed upon it pursuant to the provisions of this
Section 6.1.5, and provided the enforcement of such requirement or law is stayed during such contest and such contest will not subject the Landlord to penalty or jeopardize the title to the Premises or otherwise affect the Premises in any
adverse way. Landlord shall cooperate with Tenant in such contest and shall execute any documents reasonably required in the furtherance of such purpose. Notwithstanding the foregoing, or any other contrary provision set forth in this Lease, Tenant
shall not be required to construct or pay the cost of complying with any private restrictions, laws or insurance 

  
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underwriter’s requirements requiring construction of improvements to the Premises or to any other portion of the Building, unless such compliance is necessitated solely because of
Tenant’s particular and unique use of the Premises or any alterations to the Premises made by or for Tenant (other than as part of Landlord’s Work); 
 6.1.6 Assignment and Subletting - Tenant shall have the right, subject to the requirement of obtaining Landlord’s prior written consent, such consent not to be unreasonably withheld,
conditioned or delayed by Landlord, to assign this Lease or sublet the whole or any portion of the Premises, which assignment or sublease shall be only for the Permitted Uses, it being understood that Tenant shall, as additional rent, reimburse
Landlord promptly for reasonable legal and other expenses incurred by Landlord (or its mortgagee) (not to exceed $500.00 per request) in connection with any request by Tenant for consent to assignment or subletting. No assignment or subletting shall
affect the continuing primary liability of Tenant (which, following assignment, shall be joint and several with the assignee). Such consent by Landlord to any of the foregoing in a specific instance shall be reasonable and subject to the provisions
hereinafter provided. Landlord’s consent shall not be treated as having been withheld unreasonably if, in connection with any such proposed assignment or subletting: (i) the terms of the proposed assignment or subletting do not prohibit
further assignments of the Lease or subletting of the Premises without the written consent of Landlord, the granting of which consent shall be subject to the terms and conditions hereof, and in any event shall not be unreasonably withheld,
conditioned or delayed; and (ii) in connection with an assignment of this Lease, the assignee does not agree directly with Landlord, by written instrument in form reasonably satisfactory to Landlord, to be bound by all the obligations of Tenant
thereafter arising hereunder including, without limitation, the covenant against further assignment and subletting without the written consent of Landlord, subject to the terms and conditions of this Section. Tenant hereby acknowledges and agrees
that the foregoing is not intended to be an exclusive list of the reasons for which Landlord may reasonably withhold consent to a proposed request by Tenant for consent to assignment or subletting. No consent to any of the foregoing in a specific
instance shall operate as waiver in any subsequent instance. If an assignment or subletting is proposed to be made and Landlord’s consent is required as hereinabove provided, Tenant shall give Landlord prior notice of such proposal, which such
notice shall include such information (including creditworthiness information) as Landlord may reasonably request relative to facts which would bear upon the factors entering into the determination whether Landlord’s approval is to be granted,
provided Landlord requests such information within ten (10) days of receipt of such notice from Tenant. Landlord shall respond to a request for consent within ten (10) days of Tenant’s request for consent. 

Notwithstanding any provision contained in this Lease to the contrary, no consent of Landlord (or Landlord’s mortgagee) shall be
required for the assignment of this Lease or the subletting of any portion (or the whole) of the Premises, (i) to a subsidiary of Tenant, (ii) to a corporation or other entity into or with which Tenant has merged, been reorganized or been
consolidated or to which substantially all of Tenant’s assets are transferred, (iii) to any corporation or other entity which controls, is controlled by, or is under common control with Tenant, or (iv) to any corporation or other
entity with which Tenant is otherwise affiliated (all of the foregoing hereinafter sometimes collectively shall be referred to as “Permitted Transfers”, and any person to whom any Permitted Transfer is made hereinafter sometimes shall be
referred to as a “Permitted Transferee”). In any event, the following conditions shall apply: (x) the 

  
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Security posted pursuant to Article 11 hereof shall remain in place; (y) such Permitted Transferee agrees directly with Landlord by written instrument to be bound by all of the obligations
of Tenant thereafter arising hereunder, and (z) such Permitted Transferee under subsection (ii) shall have a net worth of at least equal to or greater than that of Tenant immediately prior to such merger, reorganization or transfer of
assets; and in the event of any such assignment or subletting for which no consent by Landlord is required hereunder, Tenant shall not be obligated to share Rent Differential as hereinafter set forth. For purposes of this Lease, and if applicable, a
transfer or issuance of Tenant’s stock shall not be deemed an assignment, subletting or other transfer of this Lease or the Premises requiring Landlord’s consent. 
 If this Lease shall be assigned, or if the Premises or any part hereof shall be sublet or occupied by any person other than Tenant, Landlord may, at any time and from time to time, following an uncured,
continuing Event of Default, collect rent (or any amounts due to Landlord hereunder) from the assignee, subtenant or occupant and apply the net amount collected to the annual Fixed Rent, additional rent and all other charges herein reserved, but no
such assignment, subletting, occupancy or collection shall be deemed a waiver of the provisions of this Section 6.1.6, or acceptance of the assignee, subtenant or occupant as tenant, or a release of Tenant from the further performance of the
terms, covenants and conditions of this Lease on the part of Tenant to be performed. In such event, after deducting Landlord’s share of the Rent Differential, equitably determined on a monthly basis, if applicable as hereinafter provided,
Landlord agrees to remit to Tenant any excess on a month to month basis. 
 If Landlord’s approval of a sublease or
assignment is necessary and Landlord approves a sublease or assignment, and said sublease or assignment is for a total rental amount which on an annualized basis is greater than the Fixed Rent and additional rent due from Tenant to Landlord under
this Lease, Tenant shall pay to Landlord, forthwith upon Tenant’s receipt of each installment of such excess rent, during the term of any approved sublease or assignment, as additional rent hereunder, in addition to the Fixed Rent and other
payments due under this Lease, an amount equal to Fifty percent (50%) of the positive excess between all Fixed Rent and additional rent received by Tenant under the sublease or assignment and the Fixed Rent and the additional rent due hereunder
after Tenant has recouped, in full, its reasonable out-of-pocket expenses with respect to such sublease or assignment, including without limitation, reasonable real estate brokerage commissions, utilities expenses, reasonable legal fees, reasonable
free rent, reasonable marketing costs and the reasonable costs of refurbishment of the Premises for such sublease or assignment (the “Rent Differential”). The Rent Differential shall not include the sales or rental proceeds received by
Tenant in connection with the sale or lease of its personal property to a proposed transferee. In the event the sublease is for less than the full Premises hereunder, the rent payable by Tenant shall be proportionately adjusted in determining the
excess (but all expenses to be recouped will be deducted) pro rated on a square foot basis. Anything contained in the foregoing provisions of this section to the contrary notwithstanding, neither Tenant nor any other person having interest in the
possession, use, occupancy or utilization of the Premises shall enter into any lease, sublease, license, concession or other agreement for use, occupancy or utilization of space in the Premises which provides for rental or other payment for such
use, occupancy or utilization based, in whole or primarily on the net income or profits derived by any person from the Premises leased, used, occupied or utilized (other than an amount 

  
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based on a Fixed percentage or percentages of receipts or sales), and any such purported lease, sublease, license, concession or other agreement shall be absolutely void and ineffective as a
conveyance of any right or interest in the possession use, occupancy or utilization of any part of the Premises; 
 6.1.7
Indemnity - To defend, with counsel reasonably acceptable to Landlord, save harmless, and indemnify Landlord from and against any liability, claims, actions, proceedings and expenses and costs in connection therewith (including, without
implied limitation, reasonable counsel fees) with respect to injury, loss, accident or damage to any person or property occurring on the Premises, in the Building or the Lot, or elsewhere in the Park, (i) to the extent arising from the
negligent acts, omissions and/or willful misconduct of Tenant or any of Tenant’s employees, agents, contractors, subtenants, assignees, licensees or invitees, to the extent not caused by the negligent acts, omissions and/or willful acts of
Landlord, its agents, employees, contractors or invitees or (ii) resulting from the failure of Tenant to perform and discharge its covenants and obligations under this Lease. In no event shall Tenant be obligated to indemnify Landlord for any
willful or negligent act or omission of Landlord or of any of Landlord’s employees, agents, contractors or licensees. Notwithstanding anything to the contrary contained in this Lease, in no event shall Tenant be liable to Landlord for any
indirect, consequential, special, exemplary, incidental or punitive damages arising from or relating to this Lease. In addition, Tenant shall pay Landlord all reasonable costs and expenses incurred by Landlord in connection with the successful
enforcement by Landlord of any obligations of Tenant under this Lease. The covenants and indemnifications set forth in this Section 6.1.7 shall survive the expiration or earlier termination of this Lease; 

6.1.8 Tenant’s Liability Insurance - To maintain public liability insurance in the Premises in amounts which shall, at the
beginning of the Term, be at least equal to the limits set forth in Section 1.1 and, not more than two times during the Term, shall be for such higher limits, if any, as are customarily carried in the area in which the Premises are located on
property similar to the Premises and used for similar purposes and to furnish Landlord (and/or its mortgagees) with the certificates thereof, prior to occupancy hereunder, evidencing such coverage and providing that the insurance indicated therein
shall not be cancelled without at least ten (10) days’ prior written notice to Landlord. Landlord and its mortgagee shall be named as additional insureds on any such policies; 

6.1.9 Tenant’s Workmen’s Compensation Insurance - To keep all Tenant’s employees working in the Premises covered by
workmen’s compensation insurance in statutory amounts; 
 6.1.10 Landlord’s Right of Entry - Upon not less than
twenty four (24) hours notice or other reasonable notice and during regular business hours (except in the event of an emergency), to permit Landlord and Landlord’s agents entry; to examine the Premises at reasonable times and, if Landlord
shall so elect, to make repairs or replacements; to remove, at Tenant’s expense, any changes, additions, signs, curtains, blinds, shades, awnings, aerials, flagpoles, or the like not consented to in writing; and to show the Premises to
prospective tenants during the twelve (12) months preceding expiration of the Term and to prospective purchasers and mortgagees at all reasonable times. Notwithstanding anything to the contrary contained in this Lease, any entry by Landlord and
Landlord’s agents shall not interfere with Tenant’s daily operations and shall 

  
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comply with Tenant’s reasonable security procedures, and Tenant shall have the right to have an employee accompany Landlord and/or its agents at all times that Landlord and/or its agents are
present on the Premises; 
 6.1.11 Loading - Except with Landlord’s prior written consent, not to place a load upon
the Premises exceeding an average rate of one hundred (100) pounds of live load per square foot of floor area; and not to move any safe, vault or other heavy equipment in, about or out of the Premises except in such a manner and at such times
as Landlord reasonably shall in each instance approve; Tenant’s business machines and mechanical equipment which cause vibration or noise that may be transmitted to the Building structure or to any other leased space in the Building shall be
placed and maintained by Tenant in settings of cork, rubber, spring, or other types of vibration eliminators sufficient to eliminate such vibration or noise; 
 6.1.12 Landlord’s Costs - In case Landlord shall, without any fault on its part, be made party to any litigation commenced by or against Tenant or by or against any parties in possession of
the Premises or any part thereof claiming under Tenant, to pay, as additional rent, all costs including, without implied limitation, reasonable counsel fees incurred by or imposed upon Landlord in connection with such litigation and as additional
rent, also to pay all such costs and fees incurred by Landlord in connection with the successful enforcement by Landlord of any obligations of Tenant under this Lease; 
 6.1.13 Tenant’s Property - All the furnishings, fixtures, equipment, effects and property of every kind, nature and description of Tenant and of all persons claiming by, through or under
Tenant which, during the continuance of this Lease or any occupancy of the Premises by Tenant or anyone claiming under Tenant, may be on the Premises or elsewhere in the Building or on the Lot or elsewhere in the Park shall be at the sole risk and
hazard of Tenant, and if the whole or any part thereof shall be destroyed or damaged by fire, water or otherwise, or by the leakage or bursting of water pipes, steam pipes, or other pipes, by theft, or from any other cause, no part of said loss or
damage is to be charged to or to be borne by Landlord except to the extent arising from Landlord willful act or negligence, or that of its agents, employees or contractors, as required by law; 

6.1.14 Labor or Materialmen’s Liens - To pay promptly when due the entire cost of any work done on the Premises by Tenant,
its agents, employees, or independent contractors; not to cause or permit any liens for labor or material performed or furnished in connection therewith to attach to the Premises; and immediately to discharge any such liens which may so attach
within twenty (20) business days after receipt of written notice of such attachment; 
 6.1.15 Changes or Additions
- Except in connection with the construction of Tenant’s Work hereunder, not to make any material changes or additions to the Premises without Landlord’s prior written consent, which such consent shall not be unreasonably withheld,
conditioned or delayed. Notwithstanding the foregoing, Tenant may, from time to time, at its own cost and expense and without the consent of Landlord, make non-structural alterations, additions or improvements to the Premises that are decorative in
nature, so long as they do not materially adversely affect any of the mechanical, electrical or plumbing systems or life safety systems of the Building (collectively herein called “Alterations”) whose cost in any one instance

  
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is Thirty-Five Thousand Dollars ($35,000.00) or less, provided that Tenant first notifies Landlord in writing of any such Alterations and satisfies any reasonable requirements of Landlord’s
with respect to insurance. If Tenant desires to make any Alterations costing in excess of Thirty-Five Thousand Dollars ($35,000.00) in any one instance or any other alteration, including any structural alteration or alteration affecting any of the
mechanical, electrical or plumbing systems of the Building or life safety systems, Tenant must first obtain the consent of Landlord thereto, which consent shall not be unreasonably withheld, conditioned or delayed. If Landlord reasonably concludes
that the Alterations involve any construction, alterations or additions requiring unusual expense to readapt the Premises to normal office use on the Term Expiration Date, Landlord shall notify Tenant in writing at the time of approval that such
re-adaptation will be required to be made by Tenant prior to such Term Expiration Date without expense to Landlord. Landlord shall not unreasonably require removal in the event an Alteration is substantially similar (functionally and quality wise)
of the item so being replaced. Tenant shall have no obligation to remove an Alteration at the end of the Term, unless Landlord notifies Tenant it will require removal of the same at the end of the Term at the time of its consent thereto. 

Any and all alterations, including but not limited to the Alterations (but excluding Alterations not requiring Landlord consent), shall
be performed by GCCI at cost plus a profit equal to six percent (6%) of the aggregate cost, unless Landlord elects not to so perform the same in which event such Alterations shall be done by any contractor chosen by Tenant provided any such
contractor is reputable, bondable by reputable bonding companies, carries the kind of insurance and in the amounts set forth herein, and will work in harmony with Landlord’s contractors and laborers in the Building; provided, however, Tenant
shall have the right to bid and to have performed, by another contractor, any work expected to have a value of more than $50,000, provided GCCI is requested to bid for such work by Tenant. Notwithstanding the foregoing, no such bonding is required
for interior, non-structural, non-roof, non-mechanical Alterations. 
 Tenant in making any alterations, including Alterations
if applicable (i.e. GCCI does not elect to perform the same as aforesaid), shall cause all work to be done in a good and workmanlike manner using all new materials substantially equal to or better than those used in the construction of the Premises
and shall comply with or cause compliance with all laws and with any direction given by any public officer pursuant to law and GCCI’s standard consistent with other similarly situated Class A buildings in the area in which the Building is
located. Tenant shall obtain or cause to be obtained and maintain in effect, as necessary, all building permits, licenses, temporary and permanent certificates of occupancy and other governmental approvals which may be required in connection with
the making of the alterations, including the Alterations. Landlord shall cooperate with Tenant in the obtaining thereof and shall execute any documents reasonably required in furtherance of such purpose, provided any such cooperation shall be
without expense and/or liability to Landlord, unless Landlord elects to have GCCI perform the same in which event it agrees to cause GCCI to comply with the foregoing provisions, including the obligation of GCCI to use all new materials in
connection with any construction hereunder, and other provisions set forth herein applicable to Tenant’s contractor. 

  
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 At least annually if such Alterations or any other alterations hereunder have occurred
during the past calendar year (other than cosmetic alterations), Tenant shall furnish to Landlord as-built sepias and, if applicable, operating manuals, or, at Landlord’s option and only if Tenant’s computer system is compatible with that
of Landlord’s, computer disk specifications compatible with Landlord’s computer system of the work done by Tenant during such past year and copies of all permits issued in connection therewith. 

Tenant shall have its contractor(s) procure and maintain in effect during the term of such alterations, including Alterations, reasonably
satisfactory insurance coverages (including without limitation OCP coverage, if applicable) with an insurance company or companies authorized to do business in the Commonwealth of Massachusetts, and shall, upon Landlord’s request, furnish
Landlord with certificates thereof; 
 6.1.16 Holdover - To pay to Landlord an amount equal to one hundred and fifty
percent (150%) of the Fixed Rent and additional rent then applicable for the first thirty (30) days of holdover by Tenant and thereafter twice (i.e. 200%) of the Fixed Rent and additional rent then applicable for each month or portion
thereof if Tenant shall retain possession of the Premises or any part thereof after the termination of this Lease, whether by lapse of time or otherwise, and also to pay all damages sustained by Landlord on account thereof (except that no damages,
including consequential damages, shall be due from Tenant for any holdover by Tenant lasting thirty (30) days or less); the provisions of this subsection shall not operate as a waiver by Landlord of any right of re-entry provided in this Lease;

 6.1.17 Hazardous Materials - Tenant shall not (either with or without negligence) cause or authorize the escape,
disposal or release of any Hazardous Materials onto, in or under the Premises, the Lot or Park, except in accordance with the requirements of applicable laws and regulations. Tenant shall not allow the storage or use of such substances or materials
in any manner not sanctioned by law or by the highest standards prevailing in the industry for the storage and use of such substances or materials, nor allow to be brought into the Premises any such materials or substances except to use in the
ordinary course of Tenant’s business. Landlord hereby consents to Tenant’s use of ordinary office and cleaning products in amounts reasonably necessary for Tenant’s Permitted Use of the Premises. Without limitation, “Hazardous
Materials” shall include those hazardous materials and substances described in the Comprehensive Environmental Response, Compensation and Liability Act of 1980, as amended, 42 U.S.C. Section 9601 et seq., the Resource Conservation and
Recovery Act, as amended, 42 U.S.C. Section 6901 et seq., the Massachusetts Hazardous Waste Management Act, as amended, M.G.L. c.21C, the Massachusetts Oil and Hazardous Material Release Prevention and Response Act, as amended, M.G.L. c.21E,
any applicable local ordinance or bylaw, and the regulations adopted under these acts, (collectively, the “Hazardous Waste Laws”). If any lender or governmental agency shall ever require testing to ascertain whether or not there has been
any release of any Hazardous Materials by Tenant, then the reasonable costs thereof shall be reimbursed by Tenant to Landlord within twenty (20) days after receipt of demand as additional charges if and only if the following conditions are
satisfied: (i) if such requirement applies to the Premises, and (ii) if an independent, reputable third party engineer employed by Landlord or persons acting under Landlord conclusively determines that a release has occurred and such
release has been or is likely to have been solely and exclusively caused by Tenant or persons 

  
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acting under Tenant’s control. If Tenant receives from any federal, state or local governmental agency any notice of violation or alleged violation of any Hazardous Waste Law by Tenant, or
if Tenant is obligated to give any notice under any Hazardous Waste Law, Tenant agrees to forward to Landlord a copy of any such notice within three (3) business days of Tenant’s receipt or transmittal thereof (except if immediate response
is required of Landlord in which event reasonable immediate notice to be given to Landlord). In addition, Tenant shall execute reasonable affidavits, representations and the like from time to time at Landlord’s reasonable request concerning
Tenant’s best actual knowledge or belief regarding the presence of Hazardous Materials on the Premises. In all events, Tenant shall indemnify Landlord in the manner elsewhere provided in this Lease from any release of hazardous materials on the
Premises or elsewhere in the Park occurring while Tenant is in possession if caused by Tenant or persons acting under Tenant’s control. Landlord shall indemnify Tenant from any release of Hazardous Materials on the Premises or elsewhere in the
Building, Lot or Park occurring while Tenant is in possession if caused by Landlord or persons acting under Landlord’s control. Landlord retains the right to inspect the Premises at all reasonable times, upon reasonable notice to Tenant and
compliance with Section 6.1.10, to ensure compliance with this paragraph. Tenant shall not be liable for any losses, costs, claims, liabilities or damages (including attorneys’ and consultants’ fees) of any type or nature, directly or
indirectly arising out of or in connection with any Hazardous Materials present at any time on or about the Premises, Building, Lot or Park, or the violation of any environmental Laws, except to the extent that any of the foregoing actually results
from the release or disposal of Hazardous Materials by Tenant or its agents, employees, contractors, sublessees or assignees. The within covenants shall survive the expiration or earlier termination of the Term; 

6.1.18 Tenant’s Authority - Tenant has the power and authority to enter into this Lease and perform the obligations of Tenant
hereunder. This Lease and all other documents executed and delivered by Tenant in connection herewith constitute legal, valid, binding and enforceable obligations of Tenant; 
 6.1.19 Confidentiality - This Lease is a confidential document by and between Landlord and Tenant and each party agrees that this Lease shall not be copied and distributed or circulated to any
person(s) other than to such parties, and their respective mortgagees, successors or assigns, their legal counsel, accountants and brokers or to any prospective sublessees and assignees or affiliates of Tenant, or to any prospective acquirers,
investors, or lenders of Tenant, or to regulatory authorities, or to the directors, shareholders or officers of Tenant, unless required by law (including rules and regulations of the Securities and Exchange Commission) or court order, without the
prior written consent of Landlord. All public announcements regarding this Lease prior to Tenant’s occupancy hereunder must be approved by Landlord and Tenant in advance; and 

6.1.20 Signs and Advertising - Except as hereinafter expressly provided, Tenant will not place or suffer to be placed or
maintained on the exterior of the Premises, Building, or Lot, or elsewhere in the Park, or on the roof of the Building, any sign, decoration, lettering or advertising matter or any other thing of any kind. Tenant will, at its sole cost and expense,
maintain such sign, decoration, lettering, advertising matter, or other thing as may be permitted hereunder in good condition and repair at all times. 

  
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 Tenant shall have the right, at its sole cost and expense, subject to Landlord’s prior approval (not to
be unreasonably withheld, conditioned or delayed) and to applicable sign ordinances, and to receipt by Landlord of all required permits therefor, to have installed signage (which may be electrified) supplied by Tenant at Tenant’s expense,
customary or appropriate in the conduct of Tenant’s business and with other signage along Route 128/95 designating Tenant on the exterior of the Building at the location facing Route 128/95 as shown on Exhibit “N” (“Tenant’s
Signage”), provided that Tenant shall be leasing (and has not sublet greater than fifty percent (50%) of the square footage comprising the Premises) at all times at least one (1) full floor of the Building. So long as Tenant’s
Signage is consistent with the style of signage shown on said Exhibit “N”, Landlord hereby approves such signage and shall use diligent efforts to get Tenant’s Signage to be approved by the Town of Burlington. Otherwise, Landlord
shall have the right to remove Tenant’s Signage, at Tenant’s expense for reasonable out-of-pocket expenses. Tenant’s right to install signage on the Building is non-exclusive, Landlord hereby agreeing, however, not to offer exterior
Building signage to other tenants of the Building unless such tenant leases square footage which is equal to or greater than Tenant but in no event shall Landlord identify the following competitors of Tenant on the exterior of the Building: Art
Technology Group Inc., GSI Commerce, Inc. and Magento Software Inc. Notwithstanding the foregoing, in no event shall such competitor signage restriction apply to the existing tenant of the Building (i.e. One Communications), or to its successors and
assigns, including “Permitted Transferees” under its lease with Landlord. Landlord shall be responsible for installing interior Tenant’s signage, at Tenant’s expense, on the exterior of the second floor entry to the Premises,
specifically in such area shown on the interior plan comprising a part of Exhibit “N”. Tenant’s name shall also be placed by Landlord on the Building directory, at no cost to Tenant. Landlord acknowledges that the Tenant’s
Signage will reflect the “Demandware” name. In the event that Tenant changes its name during the Term, Landlord will change all then existing signage in the Building at Tenant’s expense. 

Landlord and Tenant hereby further acknowledge and agree that Landlord, upon Tenant’s request, shall use reasonable efforts to
obtain all necessary permits and approvals in compliance with local codes and ordinances for Tenant’s Signage, at Tenant’s sole cost and expense. In no event shall Landlord be required to obtain such necessary permits and approvals
therefor as a condition of the Premises being deemed Ready for Occupancy as determined in accordance with said Section 3.2. Tenant shall reimburse Landlord for the actual third-party reasonable costs and expenses incurred by Landlord in
connection with obtaining said permits and approvals, including reasonable attorney’s fees and disbursements. Tenant agrees to cooperate with Landlord during the permitting process by (i) promptly executing the necessary documentation
reasonably requested by Landlord, and (ii) by furnishing the same to Landlord promptly upon Landlord’s request, but in no event later than five (5) business days following Landlord’s request. 

  
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 ARTICLE 7 
 CASUALTY AND TAKING 
  

	7.1	CASUALTY AND TAKING 

 In
case during the Term any substantial part of the Premises, or all or any substantial part of the Building, or any one or more of them, are, in the reasonable judgment of Landlord’s architect, damaged materially by fire or any other cause, or by
action of public or other authority in consequence thereof or are taken by eminent domain, this Lease shall terminate at Landlord’s election, which may be made, notwithstanding Landlord’s entire interest may have been divested, by notice
given to Tenant within thirty (30) days after the occurrence of the event giving rise to the election to terminate, which notice shall specify the effective date of termination which shall be not less than thirty (30) nor more than sixty
(60) days after the date of notice of such termination. Such termination right may not be exercised if the Premises are not damaged by such casualty or taking unless the leases of all other tenant’s of the Building are also terminated. If
in any such case the Lease is not so terminated, Landlord shall use due diligence to put the Premises and/or the Building, as applicable, or in case of taking, what may remain thereof into substantially the condition immediately prior to the
casualty, subject to applicable law, if the net award of insurance or damages are adequate (but such limitation shall not apply if the Landlord failed to maintain the insurance required hereunder). A just proportion of the Fixed Rent and additional
rent according to the nature and extent of the injury from and after the date of such casualty or taking shall be abated until the Premises, all systems and access thereto, or such remainder shall have been put by Landlord in such condition; and in
case of a taking which permanently reduces the area of the Premises, a just proportion of the Fixed Rent and additional rent shall be abated for the remainder of the Term and an appropriate adjustment shall be made to the Base Operating Costs.

  

	7.2	RESERVATION OF AWARD 

Landlord reserves to itself any and all rights to receive awards made for damages to the Premises, Building or Lot and the leasehold
hereby created, or any one or more of them, accruing by reason of exercise of eminent domain or by reason of anything lawfully done in pursuance of public or other authority. Tenant hereby releases and assigns to Landlord all Tenant’s rights to
such awards, and covenants to deliver such further assignments and assurances thereof as Landlord may from time to time request, hereby irrevocably designating and appointing Landlord as its attorney-in-fact to execute and deliver in Tenant’s
name and behalf all such further assignments thereof. It is agreed and understood, however, that Landlord does not reserve to itself, and Tenant does not assign to Landlord, any damages payable for (i) movable trade fixtures installed by Tenant
or anybody claiming under Tenant, at its own expense, (ii) equipment, furniture, personal property or other items of Tenant located in the Premises or on the Lot, or (iii) relocation and moving expenses recoverable by Tenant from such
authority in a separate action. 

  
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	7.3	ADDITIONAL CASUALTY PROVISIONS 

 (a) Landlord shall not be required to repair or replace any of Tenant’s business machinery, equipment, furniture, personal property or other installations not originally installed by Landlord.

 (b) In the event of any termination of this Lease pursuant to this Article 7, the Term of this Lease shall expire as of the
effective termination date as fully and completely as if such date were the date herein originally scheduled as the Term Expiration Date. Tenant shall have access to the Premises at Tenant’s sole risk for a period of sixty (60) days after
the date of termination in order to remove Tenant’s personal property except as prohibited by any applicable governmental agency or official. 
 (c) Notwithstanding any language to the contrary contained in this Article 7, if all or any substantial part of the Premises and/or the Building or Lot or any part thereof (as hereinabove defined), shall
be damaged by fire or other casualty or taken by eminent domain during the last twelve (12) months of the Term, as the Lease may have theretofore been extended, then either Landlord or Tenant may terminate this Lease effective as of the date of
such fire or other casualty or taking upon notice to the other as aforesaid. Also, notwithstanding anything to the contrary contained in this Article 7, Tenant may render any notice of Landlord’s termination null and void by exercising early an
option to extend the initial Term or then Extended Term of this Lease in accordance with Exhibit “F”. In the event of such early exercise, Landlord and Tenant agree to determine the Fixed Rent for the applicable Extended Term at least
twelve (12) months prior to the commencement date of the Extended Term in accordance with and in the manner set forth in said Exhibits “F” and “H”. 
 (d) Notwithstanding anything to the contrary contained in this Lease if the Premises are damaged by any peril and Landlord does not elect to terminate this Lease or is not entitled to terminate this Lease
pursuant to its terms, then within sixty (60) days after the casualty or notice of taking, Landlord shall furnish Tenant with a written opinion of Landlord’s architect or construction consultant as to when the restoration work required of
Landlord may be completed. Tenant shall have the option to terminate this Lease in the event any of the following occurs, which option may be exercised by delivery to Landlord of a written notice of election to terminate within thirty (30) days
after Tenant receives from Landlord the estimate of the time needed to complete such restoration: (x) the Premises, with reasonable diligence, cannot be fully repaired by Landlord within nine (9) months after the damage or destruction; or
(y) if the Premises are damaged by any peril within ten (10) months of the last day of Term, and cannot be substantially restored within sixty (60) days after the date of such damage. During any period of construction hereunder.
Landlord agrees to use reasonable efforts to relocate Tenant to one of its other properties, if available and at no cost to Landlord. In addition, if Tenant does not terminate under this subsection (d) within thirty (30) days of receipt of
Landlord’s notice, and Landlord does not complete the repair within the time period stated in Landlord’s notice, Tenant shall again have the right to terminate this Lease by written notice given within thirty (30) days of the
expiration of the repair period stated in Landlord’s notice. 

  
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 ARTICLE 8 
 RIGHTS OF MORTGAGEE 
  

	8.1	PRIORITY OF LEASE 

Landlord shall have the option to subordinate this Lease to any future mortgagee or deed of trust of the Lot or Building, or both
(“the mortgaged premises”), provided that the holder thereof enters into an agreement with Tenant by the terms of which the holder will agree to recognize the rights of Tenant under this Lease, assume the obligations of Landlord under this
Lease and to accept Tenant as tenant of the Premises under the terms and conditions of this Lease in the event of acquisition of title by such holder through foreclosure proceedings or otherwise and Tenant will agree to recognize the holder of such
mortgage as Landlord in such event, which agreement shall be made to expressly bind and inure to the benefit of the successors and assigns of Tenant and of the holder and upon anyone purchasing the mortgaged premises at any foreclosure sale. Any
such mortgage to which this Lease shall be subordinated may contain such terms, provisions and conditions as the holder reasonably deems usual or customary. Further and as a condition to Tenant’s obligations under this Lease, Landlord agrees to
obtain and deliver to Tenant within thirty (30) days of this Lease, a Subordination, Non-Disturbance and Attornment Agreement (“SNDA”) from its current lender, Bank of America, N.A. (“Lender”), substantially in accordance
with Exhibit “J” attached hereto (or from any future lender in such form as may be reasonably requested by such future lender and reasonably agreed to by Tenant). In the event an SNDA is not obtained from the Lender for the benefit of
Tenant within thirty (30) days from the date of this Lease, Tenant shall have the right to terminate this Lease. Landlord represents and warrants that (i) there is no default under the mortgage or related loan documents with the Lender,
(ii) the maturity date on the note which secures the mortgage held by the Lender is March 19, 2012, and (iii) no other mortgage, ground lease or superior lease encumbers the Lot or the Building. 

 

	8.2	LIMITATION ON MORTGAGEE’S LIABILITY 

 Upon entry and taking possession of the mortgaged premises for any purpose other than foreclosure, the holder of a mortgage shall have all rights of Landlord, and during the period of such possession,
shall also have the duty to perform all Landlord’s obligations hereunder. Except during such period of possession, no such holder shall be liable, either as mortgagee or as holder of a collateral assignment of this Lease, to perform, or be
liable in damages for failure to perform any of the obligations of Landlord unless and until such holder shall enter and take possession of the mortgaged premises for the purpose of foreclosing a mortgage. Upon entry for the purpose of foreclosing a
mortgage, such holder shall be liable to perform all of the obligations of Landlord accruing after said entry (including performance of obligations arising prior to said entry), provided that a discontinuance of any foreclosure proceeding shall
terminate the liability of the holder as Landlord. 
  

	8.3	MORTGAGEE’S ELECTION 

Notwithstanding any other provision to the contrary contained in this Lease, if prior to

  
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the substantial completion of Landlord’s obligations under Article 3, any holder of a first mortgage on the mortgaged premises enters and takes possession thereof for the purpose of
foreclosing the mortgage, such holder may elect, by written notice given to Tenant and Landlord at any time within ninety (90) days after such entry and taking of possession, not to perform Landlord’s obligations under Article 3, and in
such event such holder and all persons claiming under it shall be relieved of all obligations to perform, and all liability for failure to perform, said Landlord’s obligations under Article 3, and Tenant may terminate this Lease and all its
obligations hereunder by written notice to Landlord and such holder given within thirty (30) days after the day on which such holder shall have given its notice as aforesaid. Landlord represents and warrants that no foreclosure proceedings have
been commenced, or threatened, by the Lender with respect to the Building or Lot as of the date of this Lease. 
  

	8.4	NO PREPAYMENT OR MODIFICATION, ETC. 

 No Fixed Rent, additional rent, or any other charge shall be paid more than ten (10) business days prior to the due dates thereof, and payments made in violation of this provision shall (except to
the extent that such payments are actually received by a mortgagee in possession or in the process of foreclosing its mortgage) be a nullity as against such mortgagee, and Tenant shall be liable for the amount of such payments to such mortgagee. No
assignment of this Lease (except as set forth in Section 6.1.6 regarding Permitted Transferees) and no agreement to make or accept any surrender, termination or cancellation of this Lease and no agreement to modify so as to reduce the Rent,
change the Term, or otherwise materially change the rights and obligations of either party under this Lease, shall be valid as against a mortgagee unless consented to in writing by such Landlord’s mortgagee and only as to mortgagees of record,
if any, which consent shall not be unreasonably withheld, conditioned or delayed. 
  

	8.5	NO RELEASE OR TERMINATION 

Except as provided in Section 8.7 below, no act or failure to act on the part of Landlord which would entitle Tenant under the terms
of this Lease, or by law, to be relieved of Tenant’s obligations hereunder or to terminate this Lease, shall result in a release or termination of such obligations or a termination of this Lease unless (i) Tenant shall have first given
written notice of Landlord’s act or failure to act to Landlord’s mortgagees of record, if any, the addresses for whom previously have been provided in writing to Tenant, specifying the act or failure to act on the part of Landlord which
could or would give basis to Tenant’s rights, and (ii) such mortgagees, after receipt of such notice, have failed or refused to correct or cure the condition complained of within a reasonable time thereafter, but nothing contained in this
Section 8.5 shall be deemed to impose any obligation on any such mortgagee to correct or cure any such condition. “Reasonable time” as used above means and includes a reasonable time to obtain possession of the mortgaged premises, if
the mortgagee elects to do so, and a reasonable time to correct or cure the condition if such condition is determined to exist. The foregoing shall not apply to any rights to Tenant to terminate in the event of a casually or taking. 

  
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	8.6	CONTINUING OFFER 

 The
covenants and agreements contained in this Lease with respect to the rights, powers and benefits of a mortgagee (particularly, without limitation thereby, the covenants and agreements contained in this Article 8) constitute a continuing offer to any
person, corporation or other entity, which by accepting or requiring an assignment of this Lease or by entry or foreclosure assumes the obligations herein set forth with respect to such mortgagee, and such mortgagee shall be entitled to enforce such
provisions in its own name. Tenant agrees on request of Landlord to execute and deliver from time to time any agreement which may reasonably be deemed necessary to implement the provisions of this Article 8. 

ARTICLE 9 

DEFAULT 
  

	9.1	EVENTS OF DEFAULT 

 It
shall be an “Event of Default” under this Lease, if (i) Tenant fails to pay Fixed Rent or additional rent for more than seven (7) days after notice thereof specifying such failure and that such failure may be an Event of Default
hereunder; (ii) Tenant fails to perform its other non-monetary obligations hereunder for more than thirty (30) days after notice thereof from Landlord, together with such additional time, if any, as is reasonably required to cure the
default if the default is of such a nature that it cannot reasonably be cured in thirty (30) days; or (iii) if Tenant makes any assignment for the benefit of creditors, or files a petition under any bankruptcy or insolvency law; or
(iv) if such a petition is filed against Tenant and is not dismissed within one hundred and twenty (120) days; or (v) if a receiver becomes entitled to Tenant’s leasehold hereunder and it is not returned to Tenant within one
hundred and twenty (120) days; or (vi) such leasehold is taken on execution or other process of law in any action against Tenant; Landlord and the agents and servants of Landlord may, in addition to and not in derogation of any remedies
for any preceding breach of covenant, immediately or at any time thereafter while such default continues and without further notice except as required by applicable law enter into and upon the Premises or any part thereof in the name of the whole
and repossess the same as of Landlord’s former estate and expel Tenant and those claiming through or under Tenant and remove its and their effects without being deemed guilty of any manner of trespass and without prejudice to any remedies which
might otherwise be used for arrears of rent or prior breach of covenant, and upon such entry or mailing as aforesaid, this Lease shall terminate, but Tenant shall remain liable as hereinafter provided. After the occurrence of an Event of Default as
aforesaid, Tenant hereby waives all statutory rights of redemption, if any to the extent such rights may be lawfully waived, and Landlord, without notice to Tenant, may store Tenant’s effects and those of any person claiming through or under
Tenant at the expense and risk of Tenant and, if Landlord so elects, may sell such effects at public auction or private sale and apply the net proceeds to the payment of all sums due to Landlord from Tenant, if any, and pay over the balance, if any,
to Tenant. 

  
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	9.2	TENANT’S OBLIGATIONS AFTER TERMINATION 

 In the event that this Lease is terminated under any of the provisions contained in Section 9.1 or shall be otherwise terminated for breach of any obligation of Tenant, Tenant covenants as follows:

  

	 	(a)	to pay forthwith to Landlord, as compensation, a lump sum equal to the difference between (i) the total rent reserved for the residue of the Term, and
(ii) the fair market rental value of the Premises for the residue of the Term. In calculating the rent reserved, there shall be included, in addition to the Fixed Rent and all additional rent, the value of all other consideration agreed to be
paid or performed by Tenant for said residue, less the net proceeds of any rents obtained by Landlord in reletting the Premises as provided in (b)(ii) below; and 

 

	 	(b)	and, to the extent not received in (a) above or the extent Landlord elects, in its sole discretion, to proceed under this subparagraph (b) rather than
subparagraph (a), as an additional and cumulative obligation, to pay punctually to Landlord all of the sums and perform all of the obligations which Tenant covenants in this Lease to pay and to perform in the same manner and to the same extent and
at the same time as if this Lease had not been terminated. In calculating the amounts to be paid by Tenant under this subclause (b), Tenant shall be credited with: (i) any amount paid to Landlord as compensation as provided in subclause
(a) of this Section 9.2 (if Landlord elects to proceed pursuant to subclause (a)); and (ii) the net proceeds of any rents obtained by Landlord by reletting the Premises, after deducting all of Landlord’s reasonable expenses in
connection with such reletting, including, without implied limitation, all repossession costs, brokerage commissions, tenant improvements costs paid or tenant improvement allowances granted, fees for legal services, and any other expenses of
reletting the Premises or preparing the Premises for the new tenant or tenants. 

 Landlord agrees to use
commercially reasonable efforts to relet the Premises following termination provided, however, that Landlord: (x) may relet the Premises or any part or parts thereof for a term or terms which may, at Landlord’s option, be equal to
or less than or exceed the period which would otherwise have constituted the balance of the Term, and may grant such concessions and free rent as Landlord in its sole judgment considers advisable or necessary to relet same; (y) may make
such alterations, repairs and decorations in the Premises as Landlord, in its reasonable judgment, considers advisable or necessary to relet the same, and no action of Landlord in accordance with the foregoing sub clauses (x) and/or
(y), or Landlord’s failure to relet or to collect the rent through reletting, shall operate or be construed to release or reduce Tenant’s liability as aforesaid; and (z) shall have no duty to relet the Premises to a
prospective tenant who is also interested in leasing other space that Landlord (or its affiliate(s)) then has available. 
 So
long as at least twelve (12) months of the Term remain unexpired at the time of such termination, in lieu of any other damages of indemnity and in lieu of full recovery by Landlord of all sums payable under all the foregoing provisions of this
Section 9.2, Landlord may, by 

  
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written notice to Tenant, at any time after this Lease is terminated under any of the provisions contained in Section 9.1, or is otherwise terminated for breach of any obligation of Tenant
and before such full recovery, elect to recover, and Tenant shall thereupon pay, as liquidated damages, an amount equal to the aggregate of the Fixed Rent and additional rent accrued under Article 4 in the twelve (12) months ended next prior to
such termination (or if the Term has not yet commenced, the Fixed Rent and additional rent that would be due for said time period) plus the amount of Fixed Rent and additional rent of any kind accrued and unpaid at the time of termination.

 Nothing contained in this Lease shall, however, limit or prejudice the right of Landlord to prove and obtain in proceedings
for bankruptcy or insolvency by reason of the termination of this Lease, an amount equal to the maximum allowed by any statute or rule of law in effect at the time when, and governing the proceedings in which, the damages are to be proved, whether
or not the amount be greater, equal to, or less than the amount of the loss or damages referred to above. 
 ARTICLE 10

 MISCELLANEOUS 
  

	10.1	TITLES 

 The titles of the
Articles are for convenience and are not to be considered in construing this Lease. 
  

	10.2	NOTICE OF LEASE 

Concurrently with the execution of this Lease, both parties shall execute and deliver, after the Commencement Date, a short form of this
Lease in the form attached hereto as Exhibit “G”. If this Lease is terminated before the Term expires, the parties will execute an instrument acknowledging the date of termination. 

 

	10.3	RELOCATION 

 Intentionally
Deleted. 
  

	10.4	NOTICES FROM ONE PARTY TO THE OTHER 

 No notice, approval, consent requested or election required or permitted to be given or made pursuant to this Lease shall be effective unless the same is in writing. Communications shall be addressed, if
to Landlord, at Landlord’s Address, with a copy to Gloria M. Gutierrez, Esq., The Gutierrez Company, One Wall Street, Burlington, MA 01803, or at such other address as may have been specified by prior notice to Tenant and, if to Tenant, at
Tenant’s Address, with a copy to Brennan, Dain, Le Ray, Wiest, Torpy & Garner, P.C., 129 South Street, Boston, MA 02111, Attention: Joseph Torpy, or at such other place as may have been specified by prior notice to Landlord. Any
communication so addressed shall be deemed duly served if mailed by registered or certified mail, return receipt requested, delivered by hand, or by overnight express 

  
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service by a carrier providing a receipt of delivery. 
  

	10.5	BIND AND INURE 

 The
obligations of this Lease shall run with the land, and this Lease shall be binding upon and inure to the benefit of the parties hereto and their respective successors and permitted assigns, except that the Landlord named herein and each successive
owner of the Premises shall be released from all obligations hereunder upon termination of such ownership and passing to the successor in ownership, and its successor shall be liable for all obligations of Landlord hereunder. Neither the Landlord
named herein nor any successive owner of the Premises whether an individual, trust, a corporation or otherwise shall have any personal liability beyond their interest in the Building and the Lot, and the income, insurance and condemnation proceeds
derived therefrom. Neither party shall be liable to the other party for consequential or punitive damages for a breach of any covenant of this Lease or otherwise, except as may apply with respect to holdover damages described in Section 6.1.16
of this Lease. 
  

	10.6	NO SURRENDER 

 The
delivery of keys to any employees of Landlord or to Landlord’s agent or any employee thereof shall not operate as a termination of this Lease or a surrender of the Premises. 

 

	10.7	NO WAIVER, ETC. 

 The
failure of Landlord or of Tenant to seek redress for violation of, or to insist upon the strict performance of any covenant or condition of this Lease or, with respect to such failure of Landlord, any of the Rules and Regulations referred to in
Section 6.1.4, whether heretofore or hereafter adopted by Landlord, shall not be deemed a waiver of such violation nor prevent a subsequent act, which would have originally constituted a violation, from having all the force and effect of an
original violation. The receipt by Landlord of Fixed Rent or additional rent with knowledge of the breach of any covenant of this Lease shall not be deemed a waiver of such breach by Landlord, unless such waiver be in writing signed by Landlord. No
consent or waiver, express or implied, by Landlord or Tenant to or of any breach of any agreement or duty shall be construed as a waiver or consent to or of any other breach of the same or any other agreement or duty. 

 

	10.8	NO ACCORD AND SATISFACTION 

No acceptance by Landlord of a lesser sum than the Fixed Rent and additional rent then due shall be deemed to be other than on account of
the earliest installment of such rent due, nor shall any endorsement or statement on any check or any letter accompanying any check or payment as rent be deemed as accord and satisfaction, and Landlord may accept such check or payment without
prejudice to Landlord’s right to recover the balance of such installment or pursue any other remedy in this Lease provided. 
  

	10.9	CUMULATIVE REMEDIES 

  
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 The specific remedies to which Landlord may resort under the terms of this Lease are
cumulative and are not intended to be exclusive of any other remedies or means of redress to which it may be lawfully entitled in case of any breach or threatened breach by Tenant of any provisions of this Lease. In addition to the other remedies
provided in this Lease, Landlord shall be entitled to the restraint by injunction of the violation or attempted or threatened violation of any of the covenants, conditions or provisions of this Lease or to a decree compelling specific performance of
any such covenants, conditions or provisions. 
  

	10.10	PARTIAL INVALIDITY 

 If
any term, clause, provision, covenant or condition contained in this Lease is adjudicated to be illegal or unenforceable, all other terms, clauses, provisions, covenants or conditions of this Lease shall remain in force and effect, and the term,
clause, provision, covenant or condition held illegal or unenforceable shall remain in effect as far as possible in accordance with the intention of the parties. 
  

	10.11	LANDLORD’S RIGHT TO CURE 

 If Tenant shall at any time default, beyond applicable notice and cure periods, in the performance of any material obligation under this Lease, Landlord shall have the right, but shall not be obligated,
upon ten (10) days prior written notice to Tenant and for non material obligations upon thirty (30) days notice to Tenant (except in the event of an emergency where at least verbal notice will be given as soon as reasonably possible), to
enter upon the Premises and to perform such obligation, notwithstanding the fact that no specific provision for such substituted performance by Landlord is made in this Lease with respect to such default. In performing such obligation, Landlord may
make any payment of money or perform any other act. All reasonable sums so paid by Landlord (together with interest at the rate set forth in Section 4.3 hereof), and all necessary incidental costs and expenses in connection with the performance
of any such acts by Landlord, shall be deemed to be additional rent under this Lease and shall be payable to Landlord immediately on demand. Landlord may exercise the foregoing rights without waiving any other of its rights or releasing Tenant from
any of its obligations under this Lease. 
  

	10.12	ESTOPPEL CERTIFICATE 

Tenant agrees on the Commencement Date, and from time to time thereafter, upon not less than twenty (20) days prior written request
by Landlord, to execute, acknowledge and deliver to Landlord a statement in writing in substantially the form attached hereto as Exhibit “K” with such adjustments as are necessary to make the same accurate. Landlord agrees on the
Commencement Date, and from time to time thereafter, upon not less than twenty (20) days prior written request by Tenant, to execute, acknowledge and deliver to Tenant a statement in writing in substantially the form attached hereto as Exhibit
“K”. 
  

	10.13	WAIVER OF SUBROGATION AND CLAIMS 

  
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 Any insurance carried by either party with respect to the Premises and property therein or
occurrences thereon shall include a clause or endorsement denying to the insurer rights of subrogation against the other party to the extent rights have been waived by the insured prior to the occurrence of injury or loss. Each party,
notwithstanding any provisions of this Lease to the contrary, hereby waives any rights of recovery against the other for injury or loss due to hazards covered by insurance containing such clause or endorsement to the extent of the indemnification
received thereunder (or would have been covered had all insurance required hereunder been maintained). 
  

	10.14	BROKERAGE 

 Landlord and
Tenant each represent to the other that they have dealt with no real estate brokers, finders, agents or salesmen in connection with this Lease, except T3 Advisors, LLC and Grubb & Ellis Company (collectively, the “Broker”). Each
party agrees to hold the other party harmless from and against all claims for brokerage commissions, finder’s fees, or other compensation made by any other agent, broker, salesman or finder as a consequence of said party’s actions or
dealings with any such agent, broker, salesman, or finder. Landlord agrees to pay a fee to the Broker pursuant to a separate agreement. 
  

	10.15	COVENANTS INDEPENDENT 

Each provision in this Lease constitutes an independent covenant, enforceable separately from each other covenant set forth herein. To the
extent any provision hereof or any application of any provision hereof may be declared unenforceable, such provision or application shall not affect any other provision hereof or other application of such provision. Tenant acknowledges and agrees
that Tenant’s obligation to pay Fixed Rent and additional rent is independent of any and all obligations of Landlord hereunder, with the result that Tenant’s sole remedy for any alleged breach by Landlord of its obligation hereunder shall
be to commence a judicial proceeding against Landlord seeking specific performance and/or damages. 
  

	10.16	ACCESS 

 Subject to the
terms and provisions of this Lease and all laws applicable to the Premises, Tenant shall have twenty-four (24) hours, seven (7) days per week, fifty-two (52) weeks per year, access to the Premises. 

 

	10.17	ENTIRE AGREEMENT 

 This
Lease contains the entire and only agreement between the parties as to the Premises, and no oral statements or representations or prior written matter not contained in this instrument shall have any force or effect. This Lease shall not be modified
in any way except by a writing signed by both parties. 
  

	10.18	GOVERNING LAW 

  
 42 

 This Lease shall be governed by and construed and enforced in accordance with the laws and
the Courts of the Commonwealth of Massachusetts. 
  

	10.19	ADDITIONAL REPRESENTATIONS 

Landlord represents and warrants to Tenant as follows: 
  

	 	(a)	that Landlord has the right, power and authority to enter into this Lease and grant Tenant quiet possession of the Premises and other rights set forth herein; and

  

	 	(b)	that Landlord is the fee simple owner of the Lot and Building located thereon; 

 

	 	(c)	that the Building (including the Tenant’s Work and the Premises) and the Lot (including all common areas) will, upon substantial completion of Tenant’s Work
and issuance of all necessary permits and approvals required to be obtained from any and all necessary governmental agencies prior to occupancy of the Premises by Tenant, if necessary, including without limitation, a certificate of occupancy from
the Town of Burlington, which allows Tenant to use and occupy the Premises as herein provided, comply with all dimensional, use, parking, loading and other zoning requirements of the Town of Burlington, and all applicable building codes and
governmental requirements, including, without limitation, all ADA, local and state requirements and regulations promulgated thereunder and other applicable laws and rules governing access to and use of facilities by people with disabilities,
including the Massachusetts Architectural Access Board regulations; and 

  

	 	(d)	that the Premises and common areas and all equipment and systems servicing such areas, shall be in good working order and repair as of the Commencement Date.

 ARTICLE 11 
 SECURITY 
 A security deposit in the amount of Four Hundred Ninety
Four Thousand Dollars ($494,000.00) shall be delivered by Tenant to Landlord on or prior to the Commencement Date (together with the lien on the Furniture, as hereinafter defined and as applicable, the “Security”). Such Security shall be,
at Tenant’s option, in the form of (i) cash, or (ii) a Letter of Credit in substantially the form attached hereto as Exhibit “M”, and in the case of such Letter of Credit shall (a) name the Landlord as its beneficiary,
(b) expire not less than one (1) year after the issuance thereof, and (c) be drawn on an FDIC-insured financial institution reasonably satisfactory to Landlord (it being agreed that Silicon Valley Bank is satisfactory to Landlord).
Tenant shall, from time to time, as necessary, renew or replace or amend the Letter of Credit no fewer than twenty-five (25) banking days prior to the expiration date of the Letter of Credit then held by Landlord, and if Tenant fails to renew
or replace or amend said Letter of Credit or provide cash in the applicable amount by not later than twenty-five (25) banking days prior to 

  
 43 

 
expiry date of the Letter of Credit, Landlord may draw upon such Letter of Credit and hold the proceeds thereof in an account as Security, without interest until Tenant provides to Landlord a
replacement letter of credit complying with the requirements for the original Letter of Credit as set forth above. In addition to the above cash Security, Tenant shall provide to Landlord a lien on all workstations and office furniture located in
the Premises (collectively, the “Furniture”) prior to the Commencement Date, or thereafter as soon as the Furniture is in place, as applicable, all in the form as reasonably and customarily requested by Landlord’s attorney. The Tenant
shall provide a description of the Furniture from time to time upon Landlord’s request, and Landlord shall have the right to modify its lien and perfect the same in order to reflect any changes in the Furniture. So long as Tenant is not then in
material default of its obligations hereunder beyond applicable notice and cure periods, the amount of the required Security shall be reduced in accordance with the following schedule: (i) on or after December 31, 2012, or annually
thereafter, should Tenant earn a minimum of $13,050,000.00 in net income, then the lien on the Furniture shall be released (and Landlord shall execute such documents reasonably requested by Tenant to evidence the release of such lien), and
(ii) the Security shall be reduced to $370,500.00 on the second anniversary of rent commencement for Phase 1 pursuant to Section 4.1 (currently estimated to occur on August 1, 2013) and to $247,000.00 on the third anniversary of rent
commencement for Phase 1 pursuant to Section 4.1 (currently estimated to occur on August 1, 2014), remaining at $247,000.00 through the remainder of the Term (it is acknowledged and agreed that the occurrence or non-occurrence of the
condition in subsection (i) does not impact the reductions under subsection (ii)). Failure of the Landlord to release any cash Security in accordance with the foregoing schedule after notice and a reasonable opportunity to cure shall constitute
a default by Landlord. In the event that Landlord fails to release the required funds within thirty (30) business days following the required date (assuming a cash deposit), Landlord shall be obligated to pay Tenant interest on any such amount
at the Agreed Interest Rate, calculated on a daily basis. If the reductions must be accomplished through an amendment or replacement of the Letter of Credit, Landlord shall reasonably cooperate with Tenant to accomplish the same. 

Landlord may, from time to time, without prejudice to any other remedy, use all or a portion of the Security to cure any continuing Event
of Default, including any uncured default in connection with any arrearages of Rent, costs incurred by Landlord to repair damage to the Premises caused by Tenant, and any costs incurred by Landlord to repair (other than normal wear and tear or
damage caused by Landlord, its agents or employees) the Premises upon termination of this Lease. Following any such application of the Security, Tenant shall, within ten (10) business days after receipt of written demand, restore the cash
security or Letter of Credit to the then applicable full amount. Tenant shall not have the right to call upon Landlord to apply all or any part of the Security to cure any continuing Event of Default, but such use shall be solely in the discretion
of Landlord. At the later of the termination of this Lease and the date Tenant surrenders the Premises to Landlord in accordance with this Lease, the balance of the Security, either cash or the Letter of Credit, as applicable, shall be returned to
Tenant within ten (10) business days of expiration of the Term and surrender of the Premises, whichever may be later. If Landlord transfers its interest in the Premises during the Term, Landlord shall assign the Security to the transferee,
Landlord shall promptly notify Tenant of the assignment in advance and thereafter have no further liability for the return of the Security provided such transferee acknowledges receipt of the same in writing. If the Security is in the form of a
Letter of Credit, 

  
 44 

 
Landlord shall have no further liability for the return of such Letter of Credit once the Letter of Credit has been appropriately assigned to the assignee, the assignee has assumed all of
Landlord’s obligations under this Lease, and Landlord has notified Tenant, in writing, of both. Upon any such delivery and assignment, Tenant hereby releases the then existing Landlord of any and all liability with respect to the Letter of
Credit, its application and return, and Tenant agrees to look solely to such assignee or transferee. It is further understood that this provision shall also apply to subsequent assignees or transferees. Upon request by Tenant, Landlord shall provide
Tenant with a copy of the assignment and assumption or other written documentation that was entered into to effectuate the transfer of the Letter of Credit and this Lease. Landlord shall not be required to segregate the Security from its other
accounts or, except as otherwise specified herein, to pay interest thereon, as aforesaid. 
 In the event the Lease is assigned
by Tenant, Tenant’s assignee may provide a replacement Letter of Credit and the original Letter of Credit held by Landlord shall be promptly returned to Tenant, provided that such Letter of Credit shall remain subject to all of the terms and
conditions of this Article 11. Landlord shall deliver the original prior Letter of Credit to the prior tenant simultaneously upon the delivery of the replacement Letter of Credit by Tenant’s assignee or as soon as possible thereafter.

 [Signatures appear on the following page] 

  
 45 

 EXECUTED as a sealed instrument in two or more counterparts on the day and year first above written.

  

			
	LANDLORD:
	
	Burlington Office Park V Limited Partnership
	By:	 	The Gutierrez Company, its General Partner
		
	By:	 	 /s/ Arthur J. Gutierrez, Jr.

		 	Arthur J. Gutierrez, Jr., President
	
	TENANT:
	
	Demandware, Inc.
		
	By:	 	 /s/ Scott J. Dussault

	Name:	 	Scott J. Dussault
	Title:	 	Chief Financial Officer

  
 46 

 EXHIBIT “A” 

Plan Showing Tenant’s Space 
 [SEE ATTACHED] 

  
 47 

 

 

 EXHIBIT “B” 

Plan Showing Exclusive Parking Spaces 
 [TO BE ATTACHED] 

  
 48 

 

 

 EXHIBIT “C” 

SPECIFICATIONS OF TENANT’S WORK 
 BURLINGTON OFFICE PARK I 
 5 WALL STREET, BURLINGTON, MA 

GWB Partitions 
  

	 	•	 	 All interior sheetrock partitions to be 3 5/8”, 25 ga. metal studs 24” o.c. with one layer 5/8” GWB on each side to 6” above
ceiling. 

  

	 	•	 	 Demising, conference rooms, training room and board room partitions to be full height partitions (to deck above) consisting of 3 5/8”, 20 ga.
metal studs, 24” o.c. with horizontal reinforcement and 3 1/2” thick batt insulation and one layer of 5/8” GWB on each side. 

  

	 	•	 	 Blocking (3/4” plywood or other as needed) installed at Tenant specified locations to accommodate LCD’s, Tenant provided casework, etc.

 Flooring 
  

	 	•	 	 General flooring to be broadloom carpet. Carpet to be selected from the Patcraft “Just Beautiful” series, or equal.

  

	 	•	 	 Include Armstrong standard Excellon VCT at break room, coffee/print room, coffee room, storage rooms and satellite telephone and data rooms.

 Millwork 
  

	 	•	 	 Laminate casework and plastic laminate counters with upper and lower cabinets at break room, coffee/print room and coffee room per plans. Island
counter at break room to be plastic laminate. 

  

	 	•	 	 Millwork in Boardroom as shown on plans. 

  

	 	•	 	 Allowance for reception desk of $10,000.00 

 Wall Treatment 
  

	 	•	 	 Include a primer and two coats of latex paint on all interior sheetrock partitions. 

Folding Partition 
  

	 	•	 	 Provide one (1) folding partition at the training room as shown on the plans, acoustically rated at 38db – 48db. 

  
 49 

 Ceiling 
  

	 	•	 	 2x2x5/8 tegular edge ACT Armstrong # 1775 Dune tile in a silhouette XL 9/16” bolt-slot system with a 1/4” reveal in Manufacturers Standard
White finish. 

  

	 	•	 	 Sheetrock soffits in boardroom and main reception area. 

 Doors/Frames & Glazing 
  

	 	•	 	 Entrance doors to be Type “P” all glass 6’ x 8’ doors with concealed closures and GF 3000 locknetics mag lock. Hardware to be
brushed stainless steel. 

  

	 	•	 	 Interior doors and frames to be 3’0” x 7’0” wood factory finished door in a aluminum frames with heavy duty latchset, 1 1/2 pair
hinges and door stop. 

  

	 	•	 	 Includes electric strikes or electric locks at four (4) secondary entrance doors and secure door locations as shown on the plans.

  

	 	•	 	 Provide sidelights at four (4) secure doors. 

  

	 	•	 	 Provide windows at all conference rooms as indicated on the plans. Windows to be the same height as the door frames. 

 

	 	•	 	 Sidelights at offices (24” min) 

  

	 	•	 	 Glazing at conference rooms and board room per plans. 

 Electrical 
 Lighting 

 

	 	•	 	 2x4 and 2x2 Recessed Indirect light fixtures to be the ovation series by Cooper or approved equal. They are 2’x4’ and 2’x2’
recessed direct/indirect in manufacturers standard white finish, with EB5, T5 biax electronic instant start ballast and 32 wt8 lamps @ 4’ fixtures and 400 biax lamp @ the 2’ fixtures. 

 

	 	•	 	 Lighting controls which consist of programmable lighting relay control panels and occupancy sensors. Also included are cast aluminum L.E.D. exit signs.
Emergency lights will be powered by emergency back-up generator. 

  

	 	•	 	 Maintained lighting levels shall be in accordance with the Illuminating Engineering Society of North America 9th Edition. 

 

	 	•	 	 “Bullpen and engineering think tank” areas to be “switched” overhead lighting. 

Power 
  

	 	•	 	 Distribution system panelboards, cables and circuit breakers shall be sized for present loads and future allowance. Future allowance shall include 20%
spare/space for future feeder and branch circuit breakers in all panelboards. 

  
 50 

	 	•	 	 Unless otherwise specially approved, all new wiring will be concealed. 

 

	 	•	 	 The minimum wire size for power will be #12 AWG. 

  

	 	•	 	 Ground fault protection for receptacles will be provided in accordance with National Electric Code requirements. 

 

	 	•	 	 All interior receptacles shall be commercial grade, white thermoplastic with white thermoplastic plates. 

 

	 	•	 	 Power service to the Premises is based on 10-amps per 120 gross S.F. for general office loads and miscellaneous power. One duplex wall receptacle shall
be provided for every 500 square feet of open office area. Each enclosed office and conference rooms shall be provided with two duplex receptacles. 

  

	 	•	 	 A single common ground or grounding bus shall be provided for the entire Premises. 

 

	 	•	 	 Lighting control panels shall be provided for control of open area lighting in lobbies and open office spaces. System shall be provided with low
voltage override switches to control zones for “after hours” use. 

  

	 	•	 	 Occupancy sensors should be provided for enclosed offices, conference rooms, etc., to achieve compliance with the automatic lighting shutoff
requirements of the Massachusetts Energy Code. 

  

	 	•	 	 Wall mounted occupancy sensor switches will be provided in all full heights offices in conformance with The Massachusetts Energy Code.

  

	 	•	 	 All emergency life safety egress lighting in existing corridors will be connected to the existing base building life safety system.

  

	 	•	 	 Exit lights and emergency path of egress lighting will be provided in quantities in accordance with applicable codes. 

 

	 	•	 	 Exit signs will be LED type. 

  

	 	•	 	 New fire alarm devices shall be provided in compliance with all applicable codes and authorities having jurisdiction. New devices shall match building
standard. 

  

	 	•	 	 Smoke detectors will be installed in new tel/data rooms and electric rooms and will be connected to remote indicating lights located outside of the
rooms. 

  

	 	•	 	 Telephone/data closets will have plywood backboards and ground bar. 

 

	 	•	 	 Fire alarm interface shall be provided to unlock all doors during fire alarm notification evacuation if required by code. 

 

	 	•	 	 Includes five (5) electrical and tele/data floor boxes. 

 

	 	•	 	 Provide power feed to system furniture. One (1) circuit per two (2) cubicles. 

 

	 	•	 	 Power wiring for card readers at eight (8) locations. 

 

	 	•	 	 Includes twenty (20) dedicated duplex wall outlets and six (6) dedicated GFCI wall outlets. 

 

	 	•	 	 Power wiring, including outlets to projector, motorized screen and LCD locations 

  
 51 

 Mechanical 
  

	 	•	 	 The HVAC system will be sized to maintain indoor conditions of 75° Fdb (no humidity control) under heating conditions. Use outdoor conditions as
published in the 1997 ASHRAE Fundamentals Handbooks, 1% conditions for cooling and dehumidification design and 99.6% conditions for heating design. 

  

	 	•	 	 A/C load based on 1.5 watts per square foot lighting and 1 person per 143 square feet. 1 watt miscellaneous electric loads and 20 CFM per person.

  

	 	•	 	 Ductwork will be galvanized sheet metal, low and medium pressure, in accordance with SMACNA standards. 

 

	 	•	 	 Interior partitioned offices shall have at least one temperature zone per ten offices. 

 

	 	•	 	 Perimeter partitioned offices shall have at least one temperature zone per 5 offices. (depending on exposure) 

 

	 	•	 	 Corner offices shall be provided with their own temperature control zone. 

 

	 	•	 	 Conference rooms, training room (two control zones, one for each side of partition) and boardroom shall be provided with their own temperature control
zone. 

  

	 	•	 	 Medium pressure duct in shaft only to get insulation. 

 

	 	•	 	 Controls will be DDC. 

  

	 	•	 	 Testing and balancing of the system will be performed by a certified contractor. 

 

	 	•	 	 10 tons of supplemental cooling and associated ductwork and controls for each lab. (total 20 tons) 

 

	 	•	 	 Includes a 1/2” Fiberglass duct lining 10’ down stream of all fan powered boxes. 

Sprinklers 
  

	 	•	 	 Provide a wet piped automatic fire protection system. Designed for light hazard coverage per NFPA #13 and insurance services offices (ISO).

  

	 	•	 	 Heads shall be concealed type and will be center of tile. 

 Plumbing 
  

	 	•	 	 Includes two (2) ADA compliant stainless steel kitchen sinks with all associated piping, faucet and point of use hot water heater.

  

	 	•	 	 Provide rough plumbing for tenant provided dishwasher. 

 

	 	•	 	 Provide connection for tenant provided icemaker. 

  
 52 

 Telecommunications 
  

	 	•	 	 Provide a plaster ring and pull string for each tel/data outlet. 

 

	 	•	 	 Provide plywood backboards in telephone rooms and data closets. 

 

	 	•	 	 Provide “rings & strings” from recessed wall junction boxes to points above the ceiling for each tel/data outlet, at a minimum one per
500 square feet of open floor area. 

  

	 	•	 	 Cableways shall be provided to link the main telephone/data room to the building data closets. 

 

	 	•	 	 Provide location on roof for up to two (2) satellite dishes (not to exceed 24”) and path for connection (riser) to roof.

 Qualifications/Exclusions 
  

	 	•	 	 Specialty HVAC and power requirements not included unless noted above. 

 

	 	•	 	 Tel/Data wiring and equipment is not included. 

  

	 	•	 	 AV wiring and equipment not included. 

  

	 	•	 	 Appliances not included. 

  

	 	•	 	 Security System and associated hardware is not included. 

 

	 	•	 	 Special lighting not included. 

  

	 	•	 	 Boardroom millwork included. 

  

	 	•	 	 Emergency generator other than for base building and emergency lighting not included. 

 

	 	•	 	 System furniture and furnishings not included. 

  

	 	•	 	 Tackboards, caulkboards and whiteboards not included 

  

	 	•	 	 Projections screens not included. 

  
 53 

 EXHIBIT “D” 

LANDLORD’S SERVICES 
  

	I.	CLEANING 

  

	 	A.	Building Lobbies and Common Areas 

  

	 	1.	Entrance doors and partition glass to be cleaned nightly. Wipe down frames and fixtures as needed. 

 

	 	2.	Remove entrance mats and clean sand and dirt from pits and floors, clean and replace mats nightly. 

 

	 	3.	Floors to be swept and washed nightly. Maintain a high luster yet slip free finish following manufacturer’s specifications. 

 

	 	4.	Walls to be dusted and spot cleaned as necessary, thoroughly washed twice a year. 

 

	 	5.	Empty and wipe clean trash receptacles nightly including exterior smoker’s stations. 

 

	 	6.	Dust, with treated cloth, security desks, window sills, directory frames, planters, etc. nightly. 

 

	 	7.	Clean reception desk nightly. 

  

	 	8.	Vacuum all carpeted areas nightly, treat and spot clean stains, clean fully as needed. 

 

	 	9.	Vinyl tile floors to be dry mopped nightly, spot washed with clean water as needed and spray buffed weekly. 

 

	 	10.	Sweep all stairwells in building nightly and keep in clean condition, washing same as necessary. 

 

	 	11.	Do all high dusting (not reached in nightly cleaning) quarterly, which includes the following: 

 

	 	A.	Dust all pictures, frames, charts, graphs and similar wall hangings. 

  

	 	B.	Dust exposed pipes, ventilation and air conditioning grilles, louvers, ducts and high moldings, as needed. 

  
 54 

	 	12.	Clean and maintain luster on ornamental metal work as needed within arm’s reach. 

 

	 	13.	Dust all drapes and blinds as needed. 

  

	 	14.	Wash and disinfect drinking fountains using a non-scented disinfectant nightly. Polish all metal surfaces on the unit nightly. 

 

	 	15.	Strip and wax all resilient tile floors yearly. 

  

	 	16.	Shampoo all common area carpets at additional contract price at least once per year. 

 

	 	B.	Lavatories - Nightly 

  

	 	1.	Empty paper towel receptacles, bag and transport waste paper to designated area, disinfect receptacle and add new liner. 

 

	 	2.	Empty sanitary napkin disposal receptacles, bag and transport waste, disinfect receptacle and add new liner. 

 

	 	3.	Refill toilet tissue, hand towel dispensers, and sanitary napkin dispensers. Refill soap dispensers. 

 

	 	4.	Scour, wash and disinfect all basins, bowls and urinals using non-scented disinfectants. 

 

	 	5.	Wash, disinfect and wipe dry both sides of toilet seat using non-scented disinfectants. 

 

	 	6.	Wash and polish all mirrors, counters, faucets, flushometers, bright work and enameled surfaces. 

 

	 	7.	Spot clean toilet partitions, doors, door frames, walls, lights and light switches. 

 

	 	8.	Remove all cobwebs from walls and ceilings. 

  

	 	9.	Sweep and wash all floors, using proper non-scented disinfectants. 

  

	 	10.	Add water to floor drains weekly, disinfect monthly. 

  

	 	11.	Turn off lights. 

  
 55 

	 	C.	Elevators - Nightly 

  

	 	1.	Thoroughly clean walls. 

  

	 	2.	Wipe clean control panels, door frames and mirrors. 

  

	 	3.	Vacuum cab and floor door tracks. 

  

	 	4.	Vacuum floors, shampoo as needed, wash stone floors. 

  

	 	5.	Dust ceilings. 

  

	 	D.	General Cleaning (Monday through Friday, Holidays excluded) Tenant areas nightly - unless noted. 

 

	 	1.	Empty and clean all waste receptacles nightly and remove waste paper and waste materials, including folded paper boxes and cartons, to designated area. Replace liners
as needed. Check and wash waste baskets if soiled. 

  

	 	2.	Weekly hand dust with treated cloth and wipe clean or feather duster all accessible areas on furniture, desks, files, telephones, fixtures and window sills.

  

	 	3.	Clean all glass table tops and tenant entrance glass. Spot clean glass partitions. 

 

	 	4.	Spot clean all walls, door frames and light switches. 

  

	 	5.	Wipe clean and polish all bright metal work as needed within arm’s reach. 

 

	 	6.	All stone, ceramic, tile, marble, terrazzo and other un-waxed flooring to be swept, using approved dust-down preparation. 

 

	 	7.	All wood, linoleum, rubber asphalt, vinyl and other similar type of floors to be swept, using approved dust-down preparation and mopped or cleaned with dry system
cleaner nightly. 

  

	 	8.	Reception areas, halls, high traffic areas to be vacuumed nightly. 

  

	 	9.	Offices and cubicles to be spot vacuumed nightly. All areas to receive a complete vacuum weekly. 

 

	 	10.	Spot clean carpet stains. 

  

	 	11.	Wash and clean all water fountains and coolers nightly. Sinks and floors adjacent to sinks to be washed nightly. 

  
 56 

	 	12.	Dust blinds as needed. 

  

	 	13.	Vinyl tile floors to be dry mopped nightly, spot washed with clean water as needed and spray buffed every two weeks. The VCT is to be stripped and waxed one time
annually. 

  

	 	14.	Turn off coffee pots each night and empty filters. 

  

	 	E.	Showers 

  

	 	1.	Wash shower walls and floors nightly, using proper non-scented disinfectants. 

 

	 	2.	Clean and disinfect shower curtains weekly. 

  

	 	3.	Scrub showers with bleach weekly. 

  

	 	4.	Wash tile walls with proper grout cleaning compound as needed. 

  

	 	5.	Add water to floor drains weekly, disinfect monthly. 

  

	 	6.	Turn off lights. 

  

	 	7.	Restock soap, daily. 

  

	 	F.	Fitness Center Nightly 

  

	 	1.	Thoroughly clean all exercise equipment. 

  

	 	2.	Clean mirrors. 

  

	 	3.	Vacuum carpet. 

  

	 	4.	Wash rubber floor. 

  

	 	5.	Restock paper towel dispenser nightly. 

  

	 	G.	Cafeteria Dining Area / Kitchenettes Nightly 

  

	 	1.	Clean all areas outside the cafeteria servery which shall include, the dining tables, chairs, tray return areas. 

 

	 	2.	Wash flooring. 

  

	 	3.	 Empty and clean inside and outside all waste receptacles nightly and remove 

  
 57 

	 	 
waste paper and waste materials, including folded paper boxes and cartons, to designated area. Replace liners as needed. Check and wash waste receptacles if soiled. 

 

	 	4.	Wash all cafeteria / kitchenette tabletops and counters. 

  

	 	5.	Arrange all tables and chairs according to floor plan. 

  

	 	H.	Day Porter to police and clean as required in the following areas: 

  

	 	1.	Reception and lobby seating 

  

	 	2.	Entrances and lobbies 

  

	 	3.	Cafeteria and kitchenettes 

  

	 	4.	Fitness center 

  

	 	5.	All toilets, showers and locker rooms 

  

	 	6.	Outside entrances 

  

	 	7.	Smokers Gazebo 

  

	 	I.	Cleaning Products 

 Paper
products such as toilet paper, paper towels, and vinyl trash liners will be supplied to the cleaning company. The cleaning company is to supply all solid and liquid cleaning products. The cleaning company is to supply all mops, buckets, vacuums,
dusters, cloths etc. 
 When possible the cleaning company is to use “Green Products.” 

 

	 	II.	HEATING. VENTILATING AND AIR CONDITIONING 

  

	 	1.	Heating, ventilation and air conditioning as required to provide reasonably comfortable temperatures for normal business day occupancy (except holidays), Monday through
Friday, from 8:00 AM to 6:00 PM, and Saturday from 8:00 AM to 1:00 PM, if so requested by Tenant, by providing at least 24 hours notice. HVAC services beyond the aforesaid hours of operation can be made available to Tenant, if so requested by
Tenant, by providing at least 24 hours prior written notice and at a cost of $50.00 per hour per unit. 

  
 58 

	 	2.	Maintenance on any additional or special air conditioning equipment, and the associated operating cost thereof, will be at Tenant’s expense.

  

	 	III.	WATER 

 Hot water for
lavatory and kitchen purposes and cold water for drinking, kitchen, lavatory and toilet purposes. 
  

	 	IV.	ELEVATORS 

 Elevators for
the use of all tenants and the general public for access to and from all floors of the Building, programming of elevators (including, but not limited to, service elevators), shall be as Landlord from time to time determines best for the Building as
a whole provided that there shall always be at least one functioning elevator serving the floor on which the Premises is located. 
  

	 	V.	SECURITY/ACCESS 

Twenty-four (24) hour entry to the Building is available to Tenant and Tenant’s employees, after normal Building hours of
operation. Tenant shall have unrestricted access to its Premises at all times, and not just during normal building hours and operation. The Building currently operates under a programmable key card system. Key card access is provided by a Software
House system and can be programmed to enter the Premises at all times and the Building during off-hours. All security within the Premises shall be the responsibility of the Tenant and Tenant shall have the right to control its space, including the
right to install additional security measures, and the right to select a vendor of its own choosing for installing a security system for the Premises. As of this date, Tenant has proposed a KeyScan system, which will be compatible with and allow for
seamless operation with the Building’s system. 
  

	 	VI.	BUILDING HOURS 

 Normal
building hours of operation are Monday through Friday from 8:00 AM to 6:00 PM. The Building operates on Saturday from 8:00 AM to 1:00 PM, with access to the Building subject to the provisions as outlined in Item V contained herein. Except for the
heating, ventilating and air conditioning system, which operates in accordance with the schedule as described in Item II contained herein, all Building systems, including but not limited to electrical, mechanical, elevator, fire safety and
sprinkler, and water, operates 24 hours per day, 7 days per week, subject to repairs, failures and interrupted service beyond Landlord’s control. 

  
 59 

	 	VII.	CAFETERIA. VENDING AND PLUMBING INSTALLATIONS/INTERIOR LAVATORIES AND SHOWERS 

 

	 	1.	Except as expressly set forth in this Exhibit, any space within the Premises to be used primarily for lunchroom or cafeteria operation shall be Tenant’s
responsibility to keep clean and sanitary. Cafeteria, vending machines or refreshment service installations by Tenant must be approved by Landlord in writing, which approval shall not be unreasonably withheld, conditioned or delayed. All
maintenance, repairs and additional cleaning necessitated by such installations shall be at Tenant’s expense. 

  

	 	2.	Tenant is responsible for the maintenance and repair of plumbing fixtures and related equipment installed in the Premises for its exclusive use (such as in any coffee
room). 

  

	 	VIII.	SIGNAGE 

 Tenant shall be
entitled to the Building’s standard signage at Tenant’s main entry and on the Building’s lobby directories, at Landlord’s cost. See also Section 6.1.20 regarding Tenant’s Signage. 

 

	 	IX.	ELECTRICITY 

 Tenant
shall, in addition to paying Fixed Rent, pay for all electricity consumed in the Premises pursuant to a Landlord installed electric sub-meter or check meter to measure Tenant’s actual usage consumed within the Premises. Tenant shall reimburse
Landlord for all costs of such electricity based on the rate charged by the utility company to the Landlord (without mark-up by Landlord) on a monthly basis (currently estimated at $1.50/RSF), specifically within thirty (30) days upon receipt
of Landlord’s invoice therefore, which invoice shall identify amount of electrical usage for the Premises based on such meter or check meter for such month. Common area electricity and Building HVAC electric charges are included in the common
area maintenance charges set forth in Section 4.2 of this Lease. 
 Tenant’s use of electrical service in the
Premises shall not at any time exceed the capacity of any of the electrical conductors or other equipment in or otherwise serving the Premises or the Building standard, as hereinafter provided. To ensure that such capacity is not exceeded and to
avert possible adverse effects upon the Building’s electrical system, Tenant shall not, without at least thirty (30) days prior written notice to and consent of Landlord in each instance, connect to the Building electric distribution
system any fixtures, appliances or equipment which operates on a voltage of 277/480 volts nominal, or make any alteration or addition to the electric system of the Premises. In the event Tenant shall use (or request that it be allowed to use)
electrical service in excess of that reasonably deemed by Landlord to be standard for the Building, Landlord may refuse to provide such excess usage or refuse to consent to such usage or may consent upon such conditions as Landlord reasonably elects
(including, but not limited to, the installation of 

  
 60 

 
utility service upgrades, sub-meters, air handlers or cooling units), and all such additional usage (except to the extent prohibited by law), installation and maintenance thereof shall be paid
for by Tenant, as additional rent, upon Landlord’s demand, so long as no other tenants are receiving excess usage. 
 It is
understood that the electrical generated service to the Premises may be furnished by one or more generators of electrical power and that the cost of electricity may be billed as a single charge or divided into and billed in a variety of categories,
such as distribution charges, transmission charges, generation charges, congestion charges, capacity charges, public good charges, and other similar categories, and may also include a fee, commission or other charge by an unaffiliated broker,
aggregator or other intermediary for obtaining or arranging the supply of generated electricity. Landlord shall have the right to select the generator of electricity to the Premises and to purchase generated electricity for the Premises through a
broker, aggregator or other intermediary and/or buyers group or other group and to change the generator of electricity and/or manner of purchasing electricity from time to time. 

As used herein, the term “generator of electricity” shall mean one or more companies (including, but not limited to, an
electric utility, generator, independent or non-regulated company) that provides generated power to the Premises or to the Landlord to be provided to the Premises, as the case may be. 

 

	 	X.	OTHER UTILITIES 

 Tenant
shall be responsible for the payment of all other utilities consumed by Tenant in the Premises, including telephone, cable, other communications and gas (if applicable). Tenant shall pay for such consumption directly to the provider of such
utilities. 

  
 61 

 EXHIBIT “E” 

RULES AND REGULATIONS 
  

	1.	The entrance, lobbies, passages, corridors, elevators and stairways shall not be encumbered or obstructed by Tenant, Tenant’s agents, servants, employees,
licensees, and visitors, or be used by them for any purpose other than for ingress and egress to and from the Premises. The moving in or out of all safes, freight, furniture, or bulky matter of any description must take place during the hours which
Landlord may reasonably determine from time to time. Landlord reserves the right to inspect all freight and bulky matter to be brought into the Building and to exclude from the Building all freight and bulky matter which violates any of these Rules
and Regulations or the Lease of which these Rules and Regulations are a part. 

  

	2.	No curtains, blinds, shades, screens, advertisements, or signs, or the like other than those furnished by Landlord, or otherwise permitted in this Lease, shall be
attached to, hung in, affixed to, or used in connection with any window or door of the Premises or to any other area of the Premises (including without limitation on interior windows, walls and doors) that is visible from the outside of the Building
or visible from any common area of the Building, without the prior written consent of the Landlord, which consent shall not be unreasonably withheld (taking into account such factors such as size, color and style and compatibility with the
Building). 

  

	3.	Tenant shall furnish Landlord with master keys or access devices for any security (door access) system provided and installed by Tenant, so long as the same has been
approved by Landlord, which shall not be unreasonably withheld. Tenant shall be allowed to place additional locks or bolts upon doors and windows within the Premises, as long as Tenant provides master keys to Landlord as aforesaid as these
additional locks and bolts could prove to be a hindrance to Landlord providing building services, such as cleaning and maintenance. Tenant must, upon the termination of its tenancy, remove all additional locks and bolts and restore all original door
hardware and provide Landlord all Building keys either furnished to or otherwise procured by Tenant; and in the event of the loss of any keys so furnished, Tenant shall pay to Landlord the reasonable replacement cost thereof.

  

	4.	Canvassing, soliciting and peddling in the Building, or on the Lot or in the Park if applicable, are prohibited, and Tenant shall cooperate to prevent the same.

  

	5.	Tenant shall comply with all reasonably necessary security measures from time to time established by Landlord for the Building or Park, if any; however, the parties
acknowledge that Landlord has no obligation to provide any security. 

  

	6.	Tenant agrees that there shall be no smoking allowed anywhere in the Premises or Building or within 50’ of any entrance to the Building. 

  
 62 

	7.	No animals, with the exception of “assistance animals” (e.g., seeing eye dogs), shall be brought into the Building by Tenant, Tenant’s agents, servants,
employees, invitees, subtenants and assigns. 

  

	8.	Users of the common fitness room or shower facilities within the Building shall only place a lock on a locker during the time they are using the fitness, locker room
and/or shower facilities. No overnight use of lockers is permitted and no locks are permitted on lockers except during workout. Also, no overnight storage of gym bags or like shall be permitted in the common fitness room or shower facilities.

  

	9.	Bicycles shall be parked at the specific bicycle locations provided and shall not be permitted inside the Building. 

  
 63 

 EXHIBIT “F” 

OPTION TO EXTEND 

The Tenant has the option to extend this Lease for one (1) successive three (3) year term (the “Extended Term”), the exercise of
which shall automatically extend the Term of the Lease without the necessity of additional documentation. So long as there does not exist any continuing, uncured material default under the Lease beyond notice and cure periods at the time of
exercise, the option to extend shall be deemed to have been exercised by Tenant’s written notification to Landlord that it elects to exercise its option to extend at least nine (9) months but not more than eighteen (18) months prior
to the end of the initial Term hereunder. The Extended Term shall be upon the same terms and conditions as are set forth in this Lease, including, without limitation, the Tenant’s obligations to pay Operating Cost Escalation as set forth in
Section 4.2, except that, without the mutual agreement of the parties (i) there shall be no additional option to extend after the termination of the Extended Term or the failure to exercise the option, whichever shall first occur, and
(ii) the annual Fixed Rent for the Extended Term shall be equal to one hundred percent (100%) of the then Market Rent (as defined in and determined in accordance with Exhibit “H”). Notwithstanding the foregoing, in no event,
however, shall the annual Fixed Rent for the Extended Term be less than the annual Fixed Rent and additional rent payable during the last year of the initial Term. 

  
 64 

 EXHIBIT “G” 

NOTICE OF LEASE 

In accordance with the provisions of Massachusetts General Laws (Ter. Ed.) Chapter 183, Section 4, as amended, notice is hereby given of a certain
lease (hereinafter referred to as the “Lease”) dated as of May     , 2010 by and between Burlington Office Park V Limited Partnership (hereinafter referred to as “Landlord”) and Demandware, Inc., a
Massachusetts corporation (hereinafter referred to as “Tenant”). 
 W I T N E S S E T H: 

 

	1.	The address of the Landlord is c/o The Gutierrez Company, One Wall Street, Burlington, Massachusetts 01803. 

 

	2.	The address of the Tenant is Five Wall Street, Burlington, Massachusetts 01803 

 

	3.	The Lease was executed on May     , 2010. 

  

	4.	The Term of the Lease is a period of approximately six (6) years, seven (7) months beginning on the Commencement Date determined in accordance with
Section 3.2 of the Lease, currently scheduled for January 1, 2011. 

  

	5.	Subject to the provisions of the Lease, the Tenant has the option to extend the Term of the Lease for one (1) additional three-year period pursuant to Exhibit
“F” of the Lease. 

  

	6.	The demised premises is approximately 31,546 rentable square feet within a six-story building containing approximately 181,680 rentable square feet located at Five Wall
Street, Burlington, Massachusetts 01803 (the “Building”), and the areas of which are the subject of all appurtenant rights and easements set forth in Section 2.1 of the Lease. 

 

	7.	The lot upon which the Building is located is described in Exhibit “A” attached hereto. 

This Notice of Lease has been executed merely to give notice of the Lease, and all of the terms, conditions and covenants of which are incorporated
herein by reference. The parties hereto do not intend this Notice of Lease to modify or amend the terms, conditions and covenants of the Lease which are incorporated herein by reference. 

  
 65 

 IN WITNESS WHEREOF, the parties hereto have duly executed this Notice of Lease as of this
     day of May, 2010. 
  

			
	LANDLORD:
	
	Burlington Office Park V Limited Partnership
	By:	 	The Gutierrez Company, General Partner
		
	By:	 	  

		 	Arthur J. Gutierrez, Jr., President

 COMMONWEALTH OF MASSACHUSETTS 
 MIDDLESEX, SS 
 On this      day of May, 2010 before me,
the undersigned notary public, personally appeared Arthur J. Gutierrez, Jr., President of The Gutierrez Company, General Partner of Burlington Office Park V Limited Partnership, proved to me through satisfactory evidence of identification, which was
personal knowledge of the undersigned, to be the person whose name is signed on the preceding or attached document(s), and acknowledged to me that he signed it voluntarily for its stated purpose. 

 

	
	(official seal)
	
	  

	Notary Public

  
 66 

 
			
	TENANT:
	
	Demandware, Inc.
		
	By:	 	  

	Name:	 	  

	Title:	 	  

 COMMONWEALTH OF MASSACHUSETTS 

 

	
	                            
COUNTY

 On this      day of May, 2010 before me, the undersigned notary public,
personally appeared                             , the
                             of Demandware, Inc., proved to me through satisfactory evidence of
identification, which was  ̈ photographic identification with signature issued by a federal or state governmental agency,  ̈ oath or affirmation of a
credible witness,  ̈ personal knowledge of the undersigned, to be the person whose name is signed on the preceding or attached document(s), and acknowledged to me that he/she signed it voluntarily for
its stated purpose. 
  

	
	(official seal)
	
	  

	Notary Public

  
 67 

 EXHIBIT “A” TO EXHIBIT “G” 

Lot A shown on a plan entitled “Subdivision Plan of Land in Burlington, Massachusetts”, prepared for The Gutierrez Company by Vanasse Hangen
Brustlin, Inc., Scale 1” = 80 feet, dated November 16, 2001, revised January 29, 2002 and recorded with said Deeds, as Plan No. 650 of 2002. A portion of Lot A is registered land, being Lots 6 and 7 shown on Land Court Plan 34820B. 

  
 68 

 EXHIBIT “H” 

MARKET RENT 
 The
market rent for the Premises shall be the then fair market rent for similar space in similar buildings (size, length of term, age and location) in the Town of Burlington, giving consideration to any concessions and allowances and applicable base
years for operating costs, which such rent (the “Market Rent”) shall be determined as follows: 
  

	(a)	The Market Rent shall be proposed by Landlord within fifteen (15) business days of receipt of Tenant’s notice that it intends to exercise its option to extend
the Term as specified in Exhibit “F” (the “Landlord’s Proposed Market Rent”). The Landlord’s Proposed Market Rent shall be the Market Rent unless Tenant notifies Landlord, within fifteen (15) business days of
Tenant’s receipt of Landlord’s Proposed Market Rent, that Landlord’s Proposed Market Rent is not satisfactory to Tenant (“Tenant’s Rejection Notice”). 

 

	(b)	If Tenant delivers Tenant’s Rejection Notice and the Market Rent is not otherwise agreed upon by Landlord and Tenant within forty-five (45) days after
Landlord’s receipt of Tenant’s notice that it intends to exercise its option to extend the Term, then the Market Rent shall be determined by the following appraisal procedure: 

 

	 	1.	 Within five (5) business days of the expiration of said forty-five (45) day period, Tenant shall give notice to Landlord, which notice shall
specify the name and address of the appraiser designated by Tenant (the “Tenant’s Appraisal Notice”). Landlord shall within five (5) business days after receipt of Tenant’s Appraisal Notice, notify Tenant of the name and
address of the appraiser designated by Landlord. Such two appraisers shall, within twenty (20) business days after the designation of the second appraiser, make their determinations of the Market Rent in writing and give notice thereof to each
other and to Landlord and Tenant. Such two (2) appraisers shall have twenty (20) business days after the receipt of notice of each other’s determination to confer with each other and to attempt to reach agreement as to the
determination of the Market Rent. If such appraisers shall concur in such determination, they shall give notice thereof to Landlord and Tenant and such concurrence shall be final and binding upon Landlord and Tenant. If such appraisers shall fail to
concur as to such determination within said twenty (20) business day period, they shall give notice thereof to Landlord and Tenant and shall immediately designate a third appraiser. If the two appraisers shall fail to agree upon the designation
of such third appraiser within five (5) business days after said twenty (20) business day period, then they or either of them shall give notice of such failure to agree to Landlord and Tenant and if Landlord and Tenant fail to agree upon
the selection of such third appraiser within five (5) business days after the appraiser(s) appointed by the parties give notice as aforesaid, then either party on behalf of both may apply to the American Arbitration Association or any successor
thereto, or on his or her failure, refusal 

  
 69 

	 	 
or inability to act, to a court of competent jurisdiction, for the designation of such third appraiser. 

 

	 	2.	All appraisers shall be independent real estate appraisers or consultants who shall have had at least seven (7) years continuous experience in the business of
appraising real estate in the suburban Boston area. 

  

	 	3.	The third appraiser shall conduct such hearings and investigations as he or she may deem appropriate and shall, within ten (10) business days after the date of his
or her designation, make an independent determination of the Market Rent. 

  

	 	4.	If none of the determinations of the appraisers varies from the mean of the determinations of the other appraisers by more than ten (10%) percent, the average of
the determinations of the three (3) appraisers shall be the Market Rent for the Premises. If, on the other hand, the determination of any single appraiser varies from the average of the determinations of the other two (2) appraisers by
more than ten (10%) percent, the average of the determination of the two (2) appraisers whose determinations are closest shall be the Market Rent. 

 

	 	5.	The determination of the appraisers, as provided above, shall be conclusive upon the parties and shall have the same force and effect as a judgment made in a court of
competent jurisdiction. 

  

	 	6.	Each party shall pay fees, costs and expenses of the appraiser selected by it, its own counsel fees, and one-half (1/2) of all other expenses and fees of any such
third appraisal. 

  
 70 

 EXHIBIT “I” 

RELOCATION MANAGEMENT ALLOWANCE 
 Landlord shall provide Tenant with an allowance of $1.50 psf, specifically $47,319.00. Such allowance shall be paid by Landlord to Tenant or its vendor or contractor, as applicable, within fourteen
(14) days of Landlord’s receipt of an invoice therefor, which such invoice shall contain such reasonable documentation as may be reasonably requested by Landlord. The allowance shall be used for payment of project management fees
associated with Tenant’s relocation/participation in construction meetings and any relocation management, as well as moving expenses and costs of installing telephone and data communications wiring. 

  
 71 

 EXHIBIT “J” 

SUBORDINATION, NON-DISTURBANCE 
 AND ATTORNMENT AGREEMENT 
 SUBORDINATION, NON-DISTURBANCE AND
ATTORNMENT AGREEMENT 
 This Subordination, Non-Disturbance and Attornment Agreement (this “Agreement”)
dated             , 20    , is made among Demandware, Inc. (“Tenant”). Burlington Office Park V Limited Partnership
(“Landlord”), and Bank of America, N.A., a national banking association (“Mortgagee”). 

WHEREAS, Mortgagee is the owner of a promissory note (herein, as it may have been or may be from time to time renewed, extended, amended,
supplemented, or restated, called the “Note”) dated December 19, 2007, executed by Landlord payable to the order of Mortgagee, in the principal face amount of $30,316,000, bearing interest and payable as therein provided, secured by, among
other things, a Mortgage, Assignment of Leases and Rents, Security Agreement and Fixture Filing (herein, as it may have been or may be from time to time renewed, extended, amended or supplemented, called the “Mortgage”). recorded or
to be recorded in the land records of Middlesex South Registry of Deeds in Book      Page         , covering, among other property, the land (the “Land”)
described in Exhibit “A” which is attached hereto and incorporated herein by reference, and the improvements (“Improvements”) thereon (such Land and Improvements being herein together called the
“Property”): 
 WHEREAS, Tenant is the tenant under a lease from Landlord dated
            , 2010 (herein, as it may from time to time be renewed, extended, amended or supplemented, called the “Lease”), covering a portion of the Property (said portion
being herein referred to as the “Premises”): and 
 WHEREAS, the term “Landlord” as used herein means
the present landlord under the Lease or, if the landlord’s interest is transferred in any manner, the successor(s) or assign(s) occupying the position of landlord under the Lease at the time in question. 

NOW, THEREFORE, in consideration of the mutual agreements herein, and for other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, the parties agree as follows: 
 1. Subordination. Tenant agrees and
covenants that the Lease and the rights of Tenant thereunder, all of Tenant’s right, title and interest in and to the Premises , and any lease thereafter executed by Tenant covering any part of the Property, are and shall be subject,
subordinate and inferior to (a) the lien of the Mortgage, and all right, title and interest of Mortgagee in the Property, and (b) all other security documents now or hereafter securing payment of any indebtedness of the Landlord (or any prior
landlord) to Mortgagee which cover or affect the Property (the “Security Documents”). This Agreement is not intended and shall not be construed to subordinate the Lease to any mortgage, deed of trust or other security document other than
those referred to in the preceding sentence, securing the indebtedness to Mortgagee. 
 2. Non-Disturbance. Mortgagee
agrees that so long as the Lease is in full force and effect and Tenant is not in default in the payment of rent, additional rent or other payments or in the performance of any of the other terms, covenants or conditions of the Lease on
Tenant’s part to be performed (beyond the period, if any, specified in the Lease within which Tenant may cure such default), 

  
 72 

 (a) Tenant’s possession of the Premises under the Lease shall not be
disturbed or interfered with by Mortgagee in the exercise of any of its foreclosure rights under the Mortgage, including any conveyance in lieu of foreclosure, 
 (b) Mortgagee will not join Tenant as a party defendant for the purpose of terminating Tenant’s interest and estate under the Lease in any proceeding for foreclosure of the Mortgage, and 

(c) that in the event of foreclosure of the Mortgage, whether by power of sale or by court action, or upon a transfer of
the Property by conveyance in lieu of foreclosure, the Lease shall continue in full force and effect as a direct lease between Tenant and New Owner (as defined below) as provided, and subject to the limitations contained in, Section 3 below.

 3. Attornment. 
 (a) Tenant covenants and agrees that in the event of foreclosure of the Mortgage, whether by power of sale or by court action, or upon a transfer of the Property by conveyance in lieu of foreclosure (the
purchaser at foreclosure or the transferee in lieu of foreclosure, including Mortgagee if it is such purchaser or transferee, being herein called “New Owner”). Tenant shall attorn to the New Owner as Tenant’s new landlord, and agrees
that the Lease shall continue in full force and effect as a direct lease between Tenant and New Owner upon all of the terms, covenants, conditions and agreements set forth in the Lease and this Agreement, except for provisions which are impossible
for New Owner to perform; provided, however, that in no event shall the New Owner be: 
 (i) liable
for any act, omission, default, misrepresentation, or breach of warranty, of any previous landlord (including Landlord) or obligations accruing prior to New Owner’s actual ownership of the Property except with respect to acts, omissions or
defaults which continue after New Owner’s actual ownership, which violate New Owner’s obligations as landlord under the Lease and are curable by New Owner but which New Owner fails to cure within a reasonable time after taking ownership of
the Property; 
 (ii) subject to any offset, defense, claim or counterclaim which Tenant might be entitled to
assert against any previous landlord (including Landlord) except to the extent expressly provided for in the Lease; 
 (iii) bound by any payment of rent, additional rent or other payments, made by Tenant to any previous landlord (including Landlord) for more than one (1) month in advance; 

(iv) bound by any amendment, or modification of the Lease hereafter made (it being agreed that the exercise of any
extension right contained in the Lease shall be binding on New Owner); or 
 (v) liable for any deposit that
Tenant may have given to any previous landlord (including Landlord) which has not, as such, been transferred to New Owner. 
 (b) The provisions of this Agreement regarding attornment by Tenant shall be self-operative and effective without the necessity of execution of any new lease or other document on the part of any party
hereto or the respective heirs, legal representatives, successors or assigns of any such party. Tenant agrees, however, to execute and deliver upon the request of New Owner, any instrument or certificate which in the reasonable judgment of New Owner
may be necessary or 

  
 73 

 
appropriate to evidence such attornment, including a new lease of the Premises on the same terms and conditions as the Lease for the unexpired term of the Lease. 

4. Estoppel Certificate. Tenant agrees to execute and deliver from time to time, upon the request of Landlord or of any holder(s)
of any of the indebtedness or obligations secured by the Mortgage, a certificate regarding the status of the Lease, consisting of statements, if true (or if not, specifying why not), (a) that the Lease is in full force and effect, (b) the
date through which rentals have been paid, (c) the date of the commencement of the term of the Lease, (d) the nature of any amendments or modifications of the Lease, (e) to Tenant’s knowledge, no default exists under the Lease, (0 to
Tenant’s knowledge, no setoffs, recoupments, estoppels, claims or counterclaims exist against Landlord, and (g) such other matters as may be reasonably requested to the extent the same are not able to be determined by reviewing the Lease.

 5. Acknowledgment and Agreement by Tenant. Tenant acknowledges and agrees as follows: 

(a) Tenant acknowledges that the Mortgage contains or will contain an assignment of rents and leases. Tenant hereby
expressly consents to such assignment and agrees that such assignment shall, in all respects, be superior to any interest Tenant has in the Lease of the Property, subject to the provisions of this Agreement. Tenant will not amend, alter or waive any
provision of, or consent to the amendment, alteration or waiver of any provision of the Lease without the prior written consent of Mortgagee, which consent shall not be unreasonably withheld. Tenant shall not prepay any rents or other sums due under
the lease for more than one (1) month in advance of the due date therefor. Tenant acknowledges that Mortgagee will rely upon this instrument in connection with such financing. 

(b) Mortgagee, in making any disbursements to Landlord, is under no obligation or duty to oversee or direct the
application of the proceeds of such disbursements, and such proceeds may be used by Landlord for purposes other than improvement of the Property. 
 (c) From and after the date hereof, in the event of any act or omission by Landlord which would give Tenant the right, either immediately or after the lapse of time, to terminate the Lease or to claim a
partial or total eviction, Tenant will not exercise any such right (i) until it has given written notice of such act or omission to the Mortgagee, which may be concurrent with any notice to Landlord; and (ii) until the same period of time
as is given to Landlord under the Lease to cure such act or omission shall have elapsed following such giving of notice to Mortgagee and following the time when Mortgagee shall have become entitled under the Mortgage to remedy the same, but in any
event thirty (30) days after receipt of such notice or such longer period of time as may be necessary to cure or remedy such default, act, or omission including such period of time necessary to obtain possession of the Property and thereafter
cure such default, act, or omission, during which period of time Mortgagee shall be required to cure or remedy such default, act or omission. It is specifically agreed that Tenant shall not, as to Mortgagee, require cure of any such default which is
personal to Landlord, and therefore not susceptible to cure by Mortgagee. The foregoing shall not apply to the termination rights of Tenant pursuant to Sections 3.2, 7.1 and 8.3 of the Lease. 

(d) In the event that Mortgagee notifies Tenant of a default under the Mortgage, Note, or Security Documents and demands
that Tenant pay its rent and all other sums due under the Lease directly to Mortgagee, Tenant shall honor such demand and pay the full amount of its rent and all other sums due under the Lease directly to Mortgagee, without offset (except as
permitted under the Lease), or as otherwise required pursuant to such notice beginning with the payment next due (and not previously paid) after such notice of default, without inquiry as to whether a default actually

  
 74 

 
exists under the Mortgage, Security Documents or otherwise in connection with the Note, and notwithstanding any contrary instructions of or demands from Landlord. 

(e) Tenant shall send a copy of any notice or statement under the Lease to Mortgagee at the same time such notice or
statement is sent to Landlord if such notice or statement has a material impact on the economic terms, operating covenants or duration of the Lease. 
 (f) Tenant has no right or option of any nature whatsoever, whether pursuant to the Lease or otherwise, to purchase the Premises or the Property, or any portion thereof or any interest therein, and to the
extent that Tenant has had, or hereafter acquires, any such right or option, same is hereby acknowledged to be subject and subordinate to the Mortgage and is hereby waived and released as against Mortgagee and New Owner. 

(g) This Agreement satisfies any condition or requirement in the Lease relating to the granting of a non-disturbance
agreement and Tenant waives any requirement to the contrary in the Lease. 
 (h) Mortgagee and any New Owner
shall have no liability to Tenant or any other party for any conflict between the provisions of the Lease and the provisions of any other lease affecting the Property, including, but not limited to, any provisions relating to exclusive or
non-conforming uses or rights, renewal options and options to expand, and in the event of such a conflict, Tenant shall have no right to cancel the Lease or take any other remedial action against Mortgagee or New Owner, or against any other party
for which Mortgagee or any New Owner would be liable. 
 (i) Notwithstanding anything to the contrary in the
Lease or the Security Documents, neither Mortgagee nor any New Owner shall be liable for or bound by any Construction-Related Obligation under the Lease. As used herein, a “Construction-Related Obligation” means any obligation of Landlord
under the Lease to make, pay for, or reimburse Tenant for any alterations, demolition, or other improvements or work at the Property, including the Premises 
 (j) Mortgagee and any New Owner shall have no obligation nor incur any liability with respect to any warranties of any nature whatsoever, whether pursuant to the Lease or otherwise, including, without
limitation, any warranties respecting use, compliance with zoning, Landlord’s title, Landlord’s authority, habitability, fitness for purpose or possession. 

(k) In the event that Mortgagee or any New Owner shall acquire title to the Premises or the Property, Mortgagee or such
New Owner shall have no obligation, nor incur any liability, beyond Mortgagee’s or New Owner’s then equity interest, if any, in the Property or the Premises, and Tenant shall look exclusively to such equity interest of Mortgagee or New
Owner, if any, for the payment and discharge of any obligations imposed upon Mortgagee or New Owner hereunder or under the Lease or for recovery of any judgment from Mortgagee, or New Owner, and in no event shall Mortgagee, New Owner, nor any of
their respective officers, directors, shareholders, agents, representatives, servants, employees or partners ever be personally liable for such judgment. 
 (l) Tenant has never permitted, and will not permit, the generation, treatment, storage or disposal of any hazardous substance as defined in the Lease on the Premises or Property except for such
substances of a type and only in a quantity normally used in connection with the occupancy or operation of buildings (such as non-flammable cleaning fluids and supplies normally used in the day to day operation of first class establishments similar
to the Improvements), which substances are being held, stored, and used in strict compliance with federal, state, and local laws. 

  
 75 

 Tenant shall be solely responsible for and shall reimburse and indemnify New Owner or
Mortgagee, as applicable, for any loss, liability, claim or expense, including without limitation, cleanup and all other expenses, including, without limitation, legal fees that New Owner or Mortgagee, as applicable, may incur by reason of
Tenant’s violation of the requirements of this Paragraph 5(1). 
 6. Acknowledgment and Agreement by Landlord.
Landlord, as landlord under the Lease and grantor under the Mortgage, acknowledges and agrees for itself and its heirs, representatives, successors and assigns, that: (a) this Agreement does not constitute a waiver by Mortgagee of any of its
rights under the Mortgage, Note, or Security Documents, or in any way release Landlord from its obligations to comply with the terms, provisions, conditions, covenants, agreements and clauses of the Mortgage, Note, or Security Documents;
(b) the provisions of the Mortgage, Note, or Security Documents remain in full force and effect and must be complied with by Landlord; and (c) Tenant is hereby authorized to pay its rent and all other sums due under the Lease directly to
Mortgagee upon receipt of a notice as set forth in paragraph 5(d) above from Mortgagee and that Tenant is not obligated to inquire as to whether a default actually exists under the Mortgage, Security Documents or otherwise in connection with the
Note. Landlord hereby releases and discharges Tenant of and from any liability to Landlord resulting from Tenant’s payment to Mortgagee in accordance with this Agreement and agrees to credit any amounts so paid to Tenant’s obligations
under the Lease. Landlord represents and warrants to Mortgagee that a true and complete copy of the Lease has been delivered by Landlord to Mortgagee. 
 7. Lease Status. Landlord and Tenant certify to Mortgagee that neither Landlord nor Tenant has knowledge of any default on the part of the other under the Lease, that the Lease is bona fide and
contains all of the agreements of the parties thereto with respect to the letting of the Premises and that all of the agreements and provisions therein contained are in full force and effect. 

8. Notices. All notices, requests, consents, demands and other communications required or which any party desires to give
hereunder shall be in writing and shall be deemed sufficiently given or furnished if delivered by personal delivery, by facsimile, by overnight courier with proof of delivery, or by registered or certified United States mail, postage prepaid, at the
addresses specified at the end of this Agreement (unless changed by similar notice in writing given by the particular party whose address is to be changed). Any such notice or communication shall be deemed to have been given either at the time of
personal delivery or, in the case of delivery service or mail, as of the date of first attempted delivery at the address and in the manner provided herein, or, in the case of facsimile, upon receipt of a machine confirmation that the facsimile has
been sent. Notwithstanding the foregoing, no notice of change of address shall be effective except upon receipt. This Paragraph 8 shall not be construed in any way to affect or impair any waiver of notice or demand provided in this Agreement or in
the Lease or in any document evidencing, securing or pertaining to the loan evidenced by the Note or to require giving of notice or demand to or upon any person in any situation or for any reason. 

9. Miscellaneous. 
 (a) This Agreement supersedes any inconsistent provision of the Lease as between Tenant and Mortgagee. 

  
 76 

 (b) Nothing contained in this Agreement shall be construed to derogate from
or in any way impair, or affect the lien, security interest or provisions of the Mortgage, Note, or Security Documents. 
 (c) This Agreement shall inure to the benefit of the parties hereto, their respective successors and permitted assigns, and any New Owner, and its heirs, personal representatives, successors and assigns;
provided, however, that in the event of the assignment or transfer of the interest of Mortgagee, all obligations and liabilities of the assigning Mortgagee under this Agreement shall terminate, and thereupon all such obligations and liabilities
shall be the responsibility of the party to whom Mortgagee’s interest is assigned or transferred; and provided further that the interest of Tenant under this Agreement may not be assigned or transferred without the prior written consent of
Mortgagee. 
 (d) THIS AGREEMENT AND ITS VALIDITY, ENFORCEMENT AND INTERPRETATION SHALL BE GOVERNED BY THE LAWS
OF THE COMMONWEALTH OF MASSACHUSETTS AND APPLICABLE UNITED STATES FEDERAL LAW EXCEPT ONLY TO THE EXTENT, IF ANY, THAT THE LAWS OF THE STATE IN WHICH THE PROPERTY IS LOCATED NECESSARILY CONTROL. 

(e) The words “herein”, “hereof”, “hereunder” and other similar compounds of the word
“here” as used in this Agreement refer to this entire Agreement and not to any particular section or provision. 
 (f) This Agreement may not be modified orally or in any manner other than by an agreement in writing signed by the parties hereto or their respective successors in interest. 

(g) If any provision of the Agreement shall be held to be invalid, illegal, or unenforceable in any respect, such
invalidity, illegality or unenforceability shall not apply to or affect any other provision hereof, but this Agreement shall be construed as if such invalidity, illegality, or unenforceability did not exist. 

[Signatures appear on the following page] 

  
 77 

 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be duly executed and
sealed as of the date first above written. 
  

									
	ADDRESS OF MORTGAGEE:	 		 	MORTGAGEE:
			
	Bank of America	 		 	Bank of America, N.A.
	225 Franklin Street	 		 		 	
	Boston, MA 02110	 		 		 	
	MA 1-225-02-04	 		 		 	
				
		 		 	By:	 	  

		 		 	Name:	 	  

	Attention: Douglas E. Kron, Senior Vice President/	 		 	Title:	 	  

	Senior Relationship Underwriter	 		 		 	
			
	ADDRESS OF TENANT:	 		 	TENANT:
				
	10 Presidential Way	 		 		 	
	Woburn, MA 01801	 		 	Demandware, Inc.
				
		 		 	By:	 	  

		 		 	Name:	 	  

	Attention:	 	  
	 		 	Title:	 	  

			
	ADDRESS OF LANDLORD:	 		 	LANDLORD:
			
	The Gutierrez Company	 		 	Burlington Office Park V
	Burlington Office Park	 		 	Limited Partnership
	One Wall Street	 		 		 	
	Burlington, MA 01803	 		 	By:	 	The Gutierrez Company, its
		 		 		 	General Partner
				
	Attention: John A. Cataldo	 		 		 	
				
		 		 	By:	 	  

		 		 	Name:	 	Arthur J. Gutierrez, Jr.
		 		 	Title:	 	President

  
 78 

 COMMONWEALTH OF MASSACHUSETTS 

MIDDLESEX, ss 
 On this
     day of             , 2010, before me, the undersigned notary public, personally appeared Arthur J. Gutierrez, Jr., President of The Gutierrez Company,
General Partner of Burlington Office Park V Limited Partnership, proved to me through satisfactory evidence of identification, which was personal knowledge of the undersigned, to be the person whose name is signed on the preceding or attached
document(s), and acknowledged to me that he signed it voluntarily for its stated purposes. 
  

	
	  

	Notary Public
	My Commission Expires:

 COMMONWEALTH OF MASSACHUSETTS 
                                  
       , ss 
 On this      day of
            , 2010, before me, the undersigned notary public, personally appeared
                            ,
                             of Demandware, Inc., proved to me through satisfactory evidence of
identification,  ̈ photographic identification with signature issued by a federal or state governmental agency,  ̈ oath or affirmation of a credible
witness,  ̈ personal knowledge of the undersigned, to be the person whose name is signed on the preceding or attached document(s), and acknowledged to me that he/she signed it voluntarily for its stated
purpose. 
  

	
	  

	Notary Public
	My Commission Expires:

  
 79 

 COMMONWEALTH OF MASSACHUSETTS 
                                  
       , ss 
 On this      day of
            , 2010, before me, the undersigned notary public, personally appeared
                            , the
                             of Bank of America, N.A., proved to me through satisfactory evidence of
identification,  ̈ photographic identification with signature issued by a federal or state governmental agency,  ̈ oath or affirmation of a credible
witness,  ̈ personal knowledge of the undersigned, to be the person whose name is signed on the preceding or attached document(s), and acknowledged to me that he/she signed it voluntarily for its stated
purpose. 
  

	
	  

	Notary Public
	My Commission Expires:

  
 80 

 EXHIBIT “A” 

LEGAL DESCRIPTION OF THE LAND 
 Lot A shown on a plan entitled “Subdivision Plan of Land in Burlington, Massachusetts”, prepared for The Gutierrez Company by Vanasse Hangen Brustlin, Inc., Scale 1” = 80 feet, dated
November 16, 2001, revised January 29, 2002 and recorded with said Deeds, as Plan No. 650 of 2002. A portion of Lot A is registered land, being Lots 6 and 7 shown on Land Court Plan 34820B. 

  
 81 

 EXHIBIT “K” 

Tenant Estoppel Certificate 
  

					
	To:	  	Bank of America, N.A.
		  	One Federal Street
		  	MA5-503-04-16
		  	Boston, MA 02110
		  	Attention:	  	Relationship Administration
		  		  	Commercial Real Estate Banking

									
				
	Re:	  	  
	  		  	
		  	  
	  		  	

 1. The undersigned, as Tenant of approximately
             square feet of space (the “Premises”) under that certain Lease dated             ,
2010 (the “Lease”) made with Burlington Office Park V Limited Partnership, Landlord, covering space in Landlord’s building (the “Building”) in Middlesex County, Massachusetts, known as Five Wall Street, hereby
certifies as follows: 
 (a) That attached hereto as Exhibit “A” is a true, correct and complete copy of the
Lease, together with all amendments thereto; 
 (b) That the Lease is in full force and effect and has not been modified,
supplemented or amended in any way except as set forth in Exhibit “A.” The interest of the undersigned in the Lease has not been assigned or encumbered; 
 (c) That the Lease, as amended as indicated in Exhibit “A,” represents the entire agreement between the parties as to said leasing, and that there are no other agreements, written or
oral, which affect the occupancy of the Premises by the undersigned; 
 (d) That all insurance required of the undersigned under
the Lease has been provided by the undersigned and all premiums have been paid; 
 (e) That the commencement date of the term of
the Lease was                                      ,
            ; 
 (f) That the expiration date of the term of
the Lease is             , 201    , including any presently exercised option or renewal term, and that the undersigned has no rights to renew, extend or
cancel the Lease or to lease additional space in the Premises or the Building, except as expressly set forth in the Lease; 

  
 82 

 (g) That in addition to the Premises, the undersigned has the right to use or rent
         parking spaces in or near the Building during the term of the Lease; 

(h) That the undersigned has no option or preferential right to purchase all or any part of the Premises (or the land or Building of
which the Premises are a part), and has no right or interest with respect to the Premises or the Building other than as Tenant under the Lease; 
 (i) That all conditions of the Lease to be performed by Landlord and necessary to the enforceability of the Lease have been satisfied. On this date there are no existing defenses, offsets, claims or
credits which the undersigned has against the enforcement of the Lease except for prepaid rent through                      (not to exceed one
month); 
 (j) That all contributions required by the Lease to be paid by Landlord to date for improvements to the Premises have
been paid in full. All improvements or work required under the Lease to be made by Landlord to date, if any, have been completed to the satisfaction of the undersigned. Charges for all labor and materials used or furnished in connection with
improvements and/or alterations made for the account of the undersigned in the Building have been paid in full. The undersigned has accepted the Premises, subject to no conditions other than those set forth in the Lease. The undersigned has entered
into occupancy of the Premises; 
 (k) That the annual minimum rent currently payable under the Lease is
$             and such rent has been paid through                     ;

 (1) That the annual percentage rent currently payable under the Lease is at the rate of
                     and such rent has been paid through
                            ; 

(m) That additional rent is payable under the Lease for Operating Costs. The base year for Operating Costs is 2011; 

(n) That the undersigned has made no agreement with Landlord or any agent, representative or employee of Landlord concerning free rent,
partial rent, rebate of rental payments or any other similar rent concession (except as expressly set forth in
                                        ,
a copy of which is attached hereto). No rents have been prepaid more than one (1) month in advance and full rental, including basic minimum rent, if any, has commenced to accrue; 

(o) That there are no defaults by the undersigned or, to the knowledge of the undersigned, the Landlord under the Lease, and no event has
occurred or situation exists that would, with the passage of time, constitute a default under the Lease; 
 (p) That the
undersigned has paid to Landlord a security deposit in the amount of $494,000 [Modify as applicable if furniture lien is still in place and if LOC has reduced per Article XI]; 

  
 83 

 (q) That the undersigned has all governmental permits, licenses and consents required for
the activities and operations being conducted or to be conducted by it in or around the Building; and 
 (r) That as of this
date there are no actions, whether voluntary or otherwise, pending against the undersigned or any guarantor of the Lease under the bankruptcy or insolvency laws of the United States or any state thereof. 

2. The undersigned represents and warrants that it has not used, generated, released, discharged, stored or disposed of any Hazardous Material (as
defined in the Lease) on, under, in or about the Building or the land on which the Building is located, other than in the ordinary and commercially reasonable course of the business of the undersigned in compliance with all applicable laws. Except
for any such legal and commercially reasonable use by the undersigned, the undersigned has no actual knowledge that any Hazardous Material is present or has been used, generated, released, discharged, stored or disposed of by any party, on, under,
in or about such Building or land. 
 3. The undersigned acknowledges the right of Lender to rely upon the certifications and agreements in this
Certificate in making a loan to Landlord. The undersigned hereby agrees to furnish Lender with such other and further estoppel certificates as Lender may reasonably request. 
 EXECUTED this      day of             ,     . 

 

			
	  

		
	By:	 	  

	Name:	 	  

	Title:	 	  

  
 84 

 EXHIBIT “L”- 

FORM OF CHANGE ORDER 
 LANDLORD, TENANT, CONTRACTOR 
 CHANGE PROPOSAL FORM 

 

																	
	Project:	 	  
	 		 		 		 		 		 	
		 	  
	 		 		 	R	 	  
	 	NR	 	  

	Proposal No.	 	  
	 	  Date:                     
	 		 		 		 		 	
	From: (Landlord)	 	  
	 		 	BB	 	  
	 	TW	 	                        
	To: (Contractor)	 	  
	 		 		 		 		 	
	Copy to: (Tenant)	 	  
	 		 	Entity	 	  
	 	Acct.	 	  

 
  

											
	Step 1:	 	Contractor:	 	Provide an estimate for the described work.
		 	Architect:	 	Develop proper plans and specifications to clarify described work.
		 	Description:	 	(List Drawings).
						
		 	Landlord:	 	  
	 		 	Reason:	 	  

	
	  

	Step 2:	 	Contractor:	 	Proceed with work as definitive plans become available.
						
		 	Landlord:	 	  
	 		 	Reason:	 	  

	
	  

					
	Step 3:	 	COST OF WORK	 	
			
		 	 a.      Gross cost of the work
	 	$                    
		 	          (see attached breakdown)
	 	
		 	 b.      Less value of standard tenant allowances
	 	$(                    )
		 	          (if applicable)
	 	
		 	 c.      Net additional cost of work
	 	$                    
		 	 d.      Add construction fee and overhead
            %

         x Item c
	 	$                    
		 	 e.      Total Cost of Work
	 	$                    

  

											
						
		 	Submitted by:	 	  
	 		 	  
	 	
		 		 	Contractor	 		 	Date	 	
	
	  

	Step 4:	 	The submitted COST OF WORK has been reviewed and is (not) approved.
					
		 	  
	 		 	  
	 	
		 	Architect	 		 	Date	 	
					
		 	 DESIGN FEES (including mechanical, structural and
             electrical engineering)
	 		 		 	$                    
		 	TOTAL COST OF PROPOSAL	 		 		 	$                 
   
	
	  

											
	Step 5:	 	FINAL ACTION	 		 		 		 	
		 	 a.      The Tenant 
	 	                           
                  hereby agrees to reimburse the Landlord the
		 		 	        (Name of Firm)	 		 		 	

  
 85 

											
		 		 	Total Cost of Proposal shown in Step 4 above.	 		 		 	
						
		 		 	  
	 		 	  
	 	
		 		 	Authorized Tenant’s Representative	 		 	Date	 	
		
		 	 b.      This Bulletin is approved (rescinded) and
the work above is (not) to be performed. 

         Cost of this work shall be included in Change Order No.
            .

						
		 		 	  
	 		 	  
	 	
		 		 	Landlord	 		 	Date	 	

  
 86 

 EXHIBIT “M” 

FORM OF LETTER OF CREDIT 
 (THE ACTUAL FORM WILL DEPEND ON THE ISSUING BANK) 
  

			
	IRREVOCABLE STANDBY LETTER OF CREDIT NUMBER:	  	  

  

			
	DATE:	  	DELIVERY BY COURIER SERVICE
		
	BENEFICIARY:	  	APPLICANT:
		
	Burlington Office Park V Limited Partnership	  	  

	c/o The Gutierrez Company	  	  

	One Wall Street. Burlington, MA 01803	  	  

 

									
	AMOUNT:	 	USD                           
             	  	$                    	  		  	EXPIRY
	DATE:	 		  		  		  	

  

							
		 		  		  	AT OUR COUNTERS IN SANTA CLARA,
		 		  		  	CALIFORNIA                    

 LADIES AND GENTLEMEN: 
 WE HEREBY ESTABLISH OUR IRREVOCABLE STANDBY LETTER OF CREDIT NO.                      IN YOUR
FAVOR EFFECTIVE IMMEDIATELY, BY ORDER AND FOR THE ACCOUNT OF                      FOR A SUM OR SUMS NOT EXCEEDING A TOTAL OF
                                        
(USD             ) AVAILABLE BY YOUR DRAFT(S) AT SIGHT DRAWN ON US AND ACCOMPANIED BY THE FOLLOWING DOCUMENTS: 

 

	 	1.	THE ORIGINAL OF THIS LETTER OF CREDIT AND ALL AMENDMENTS THERETO, IF ANY. 

  

	 	2.	A DATED STATEMENT FROM THE BENEFICIARY SIGNED BY AN AUTHORIZED OFFICER OR REPRESENTATIVE, FOLLOWED BY HIS/HER DESIGNATED TITLE, STATING THE FOLLOWING:

 “REFERENCE IS HEREBY MADE TO THAT CERTAIN LEASE (THE “LEASE”)
DATED                , 2010 [INSERT LEASE DATE] BETWEEN BENEFICIARY AS LANDLORD (THE “LANDLORD”) AND DEMANDWARE, INC. AS TENANT (THE
“TENANT”). I HEREBY CERTIFY THAT I AM AN AUTHORIZED REPRESENTATIVE OF LANDLORD AND FURTHER CERTIFY THAT: 
  

	 	(I)	 EITHER (A) AN EVENT OF DEFAULT (AS DEFINED IN THE LEASE) HAS OCCURRED AND REMAINS UNCURED BEYOND THE APPLICABLE CURE PERIOD, OR (B) APPLICANT
HAS NOT RENEWED, REPLACED OR AMENDED THE LETTER OF CREDIT BY NOT LATER THAN TWENTY-FIVE (25) BANKING DAYS PRIOR TO THE EXPIRATION THEREOF OR PROVIDED A CASH 

  
 87 

	 	 
DEPOSIT, IN ACCORDANCE WITH THE REQUIREMENTS OF ARTICLE 11 OF THE LEASE; AND 

  

	 	(II)	THIS DRAWING IN THE AMOUNT OF USD              (INSERT AMOUNT, NOT TO EXCEED AVAILABLE CREDIT)
REPRESENTS FUNDS DUE TO LANDLORD UNDER AND PURSUANT TO THE LEASE.” 

 THIS LETTER OF CREDIT IS TRANSFERABLE BY THE ISSUING
BANK ONE OR MORE TIMES BUT IN EACH INSTANCE TO A SINGLE BENEFICIARY AND ONLY IN ITS ENTIRETY UP TO THE THEN AVAILABLE AMOUNT IN FAVOR OF ANY NOMINATED TRANSFEREE ASSUMING SUCH TRANSFER TO SUCH TRANSFEREE WOULD BE IN COMPLIANCE WITH THEN APPLICABLE
LAW AND REGULATIONS, INCLUDING BUT NOT LIMITED TO THE REGULATIONS OF THE U.S. DEPARTMENT OF TREASURY AND U.S. DEPARTMENT OF COMMERCE. AT THE TIME OF TRANSFER, THE ORIGINAL LETTER OF CREDIT AND ORIGINAL AMENDMENT(S), IF ANY, MUST BE SURRENDERED TO US
TOGETHER WITH OUR LETTER OF TRANSFER DOCUMENTATION (IN THE FORM OF EXHIBIT “A” ATTACHED HERETO) AND OUR TRANSFER FEE OF 1/4 OF 1% OF THE TRANSFER AMOUNT (MINIMUM $250.00). ANY TRANSFER OF THIS LETTER OF CREDIT MAY NOT CHANGE THE PLACE OF
EXPIRATION OF THE LETTER OF CREDIT FROM OUR ABOVE-SPECIFIED OFFICE. EACH TRANSFER SHALL BE EVIDENCED BY OUR ENDORSEMENT ON THE REVERSE OF THE ORIGINAL LETTER OF CREDIT AND WE SHALL FORWARD THE ORIGINAL LETTER OF CREDIT TO THE TRANSFEREE. 

PARTIAL DRAWINGS ARE ALLOWED. THIS LETTER OF CREDIT MUST ACCOMPANY ANY DRAWINGS HEREUNDER FOR ENDORSEMENT OF THE DRAWING AMOUNT AND WILL BE RETURNED TO
THE BENEFICIARY UNLESS IT IS FULLY UTILIZED. 
 ALL DOCUMENTS INCLUDING DRAFT(S) MUST INDICATE THE NUMBER AND DATE OF THIS CREDIT. 

THE LEASE AGREEMENT MENTIONED ABOVE IS FOR IDENTIFICATION PURPOSES ONLY AND IT IS NOT INTENDED THAT SAID LEASE AGREEMENT BE INCORPORATED HEREIN OR FORM
PART OF THIS CREDIT. 
 ALL DEMANDS FOR PAYMENT SHALL BE MADE BY PRESENTATION OF THE ORIGINAL APPROPRIATE DOCUMENTS TO US ON A BUSINESS DAY BY
OVERNIGHT COURIER MAIL AT OUR OFFICE (THE “BANK’S OFFICE”) AT: SILICON VALLEY BANK, 3003 TASMAN DRIVE, SANTA CLARA, CA 95054, ATTENTION: STANDBY LETTER OF CREDIT NEGOTIATION SECTION. 

 
  
 WE HEREBY AGREE WITH THE DRAWERS, ENDORSERS AND BONAFIDE HOLDERS THAT THE DRAFTS DRAWN UNDER AND IN ACCORDANCE WITH THE TERMS AND CONDITIONS OF THIS LETTER OF CREDIT SHALL BE DULY HONORED UPON 

  
 88 

 
PRESENTATION TO THE DRAWEE, IF NEGOTIATED ON OR BEFORE THE EXPIRATION DATE OF THIS CREDIT. 
 IF ANY INSTRUCTIONS ACCOMPANYING A DRAWING UNDER THIS LETTER OF CREDIT REQUEST THAT PAYMENT IS TO BE MADE BY TRANSFER TO YOUR ACCOUNT WITH ANOTHER BANK, WE WILL ONLY EFFECT SUCH PAYMENT BY FED WIRE TO A
U.S. REGULATED BANK, AND WE AND/OR SUCH OTHER BANK MAY RELY ON AN ACCOUNT NUMBER SPECIFIED IN SUCH INSTRUCTIONS EVEN IF THE NUMBER IDENTIFIES A PERSON OR ENTITY DIFFERENT FROM THE INTENDED PAYEE. 

THIS LETTER OF CREDIT IS SUBJECT TO THE INTERNATIONAL STANDBY PRACTICES ISP98, INTERNATIONAL CHAMBER OF COMMERCE, PUBLICATION NO. 590
(“ISP98”). 
  

	
	VERY TRULY YOURS,
	
	  

	AUTHORIZED OFFICIAL

  
 89 

 [SEE SVB’S EXHIBIT “A”] 

[ATTACH] 

  
 90 

 EXHIBIT “A” 

 

							
	DATE:	 		 	
				
	TO:	 	SILICON VALLEY BANK	 		 	
		 	3003 TASMAN DRIVE	 	RE:	 	IRREVOCABLE STANDBY LETTER OF CREDIT
		 	SANTA CLARA. CA 95054	 		 	NO.                             
                            ISSUED BY
		 	ATTN:INTERNATIONAL DIVISION.	 		 	SILICON VALLEY BANK. SANTA CLARA
		 	            STANDBY LETTERS OF CREDIT	 		 	L/C AMOUNT:

 GENTLEMEN: 

FOR VALUE RECEIVED, THE UNDERSIGNED BENEFICIARY HEREBY IRREVOCABLY TRANSFERS TO: 
 (NAME OF TRANSFEREE) 
 (ADDRESS) 
 ALL RIGHTS OF THE UNDERSIGNED BENEFICIARY TO DRAW UNDER THE ABOVE LETTER OF CREDIT UP TO ITS AVAILABLE AMOUNT AS SHOWN ABOVE AS OF THE DATE OF THIS TRANSFER. 

BY THIS TRANSFER, ALL RIGHTS OF THE UNDERSIGNED BENEFICIARY IN SUCH LETTER OF CREDIT ARE TRANSFERRED TO THE TRANSFEREE. TRANSFEREE SHALL HAVE THE SOLE
RIGHTS AS BENEFICIARY THEREOF, INCLUDING SOLE RIGHTS RELATING TO ANY AMENDMENTS, WHETHER INCREASES OR EXTENSIONS OR OTHER AMENDMENTS, AND WHETHER NOW EXISTING OR HEREAFTER MADE. ALL AMENDMENTS ARE TO BE ADVISED DIRECT TO THE TRANSFEREE WITHOUT
NECESSITY OF ANY CONSENT OF OR NOTICE TO THE UNDERSIGNED BENEFICIARY. 
 THE ORIGINAL OF SUCH LETTER OF CREDIT IS RETURNED HEREWITH, AND WE ASK
YOU TO ENDORSE THE TRANSFER ON THE REVERSE THEREOF, AND FORWARD IT DIRECTLY TO THE TRANSFEREE WITH YOUR CUSTOMARY NOTICE OF TRANSFER. 
  

					
	SINCERELY,	 		  	SIGNATURE AUTHENTICATED
		 		  	
	  
	 		  	 The name(s), title(s), and signature(s) conform to that/those on file with us for the company and the signature(s) is/are
authorized to execute this instrument.
  
 We further confirm that the
company has been identified applying the appropriate due diligence and enhanced due diligence as required by BSA and all its subsequent amendments.

	(BENEFICIARY’S NAME)	 		  
		 		  
	  
	 		  
	(SIGNATURE OF BENEFICIARY)	 		  
		 		  
	  
	 		  
	(NAME AND TITLE)	 		  	
		 		  	  

		 		  	(Name of Bank)
			
		 		  	  

		 		  	(Address of Bank)
			
		 		  	  

		 		  	(City. State, ZIP Code)
			
		 		  	  

		 		  	(Authorized Name and Title)
			
		 		  	  

		 		  	(Authorized Signature)
			
		 		  	  

		 		  	(Telephone number)

 Exhibit “N” 

Plans Showing Tenant’s Signage (including location of exterior signage, 

style of signage and location of signage on exterior of the second floor 

entry to the Premises) 
 [TO BE ATTACHED] 

  
 91Master Subscription Agreement

 Exhibit 10.20 
 Confidential Materials omitted and filed separately with the 
 Securities and
Exchange Commission. Asterisks denote omissions. 
 MASTER SUBSCRIPTION AGREEMENT 

This Master Subscription Agreement (“Agreement”) is entered into and effective as of June 2nd 2008 (the “Effective Date”) by and between
Demandware, Inc. having its principal place of business at 10 Presidential Way, Woburn, MA 01801, U.S.A. (“Demandware” or “DW”) and neckermann.de GmbH, having its principal place of business at Hanauer Landstrasse
360, D-60386 Frankfurt am Main, Germany (“Customer” or “neckermann.de”). 

 TABLE OF CONTENTS 
  

							
	 RECITALS
	  		  	 	4	  
	 1.
	  	 DEFINITIONS
	  	 	4	  
		
	 PART I- CLIENT SERVICES
	  	 	6	  
	 2.
	  	 CLIENT SERVICES
	  	 	6	  
	 3.
	  	 PROJECT ORGANISATION
	  	 	7	  
	 4.
	  	 ACCEPTANCE OF PROJECT DELIVERABLES
	  	 	8	  
	 5.
	  	 WARRANTIES AND REMEDIES
	  	 	10	  
	 6.
	  	 FEE FOR STATEMENT OF WORK
	  	 	11	  
		
	 PART II- ECOMMERCE PLATFORM AND OPERATING SERVICES
	  	 	11	  
	 7.
	  	 PLATFORM SERVICES
	  	 	11	  
	 8.
	  	 OPERATING SERVICES
	  	 	12	  
	 9.
	  	 SOLUTION SUPPORT
	  	 	13	  
	 10.
	  	 OTHER DEMANDWARE RESPONSIBILITIES
	  	 	13	  
	 11.
	  	 NECKERMANN.DE RESPONSIBILITIES
	  	 	14	  
	 12.
	  	 SERVICE LEVELS AND CREDITS
	  	 	15	  
	 13.
	  	 WARRANTIES AND REMEDIES
	  	 	16	  
	 14.
	  	 FEES
	  	 	17	  
		
	 PART III- GENERAL TERMS
	  	 	17	  
	 15.
	  	 INVOICING AND PAYMENT TERMS
	  	 	17	  
	 16.
	  	 PROPRIETARY RIGHTS
	  	 	19	  
	 17.
	  	 THIRD PARTY IP RIGHTS - MUTUAL INDEMNIFICATION
	  	 	22	  
	 18.
	  	 LIMITATION OF LIABILITY
	  	 	23	  
	 19.
	  	 INSURANCE
	  	 	24	  
	 20.
	  	 CONFIDENTIALITY
	  	 	25	  
	 21.
	  	 DATA PROTECTION
	  	 	26	  
	 22.
	  	 SUBCONTRACTORS
	  	 	28	  
	 23.
	  	 THIRD-PARTY PROVIDERS
	  	 	28	  
	 24.
	  	 TERM AND TERMINATION
	  	 	29	  
	 25.
	  	 TERMINATION SUPPORT
	  	 	30	  
	 26.
	  	 GOVERNANCE
	  	 	32	  
	 27.
	  	 CONTRACT CHANGE MANAGEMENT
	  	 	32	  
	 28.
	  	 DISPUTE RESOLUTION
	  	 	33	  
	 29.
	  	 NOTICES
	  	 	33	  
	 30.
	  	 FINAL PROVISIONS
	  	 	34	  

  
 - 2 -

 LIST OF EXHIBITS 
 Exhibit A - Demandware eCommerce Platform - Specifications and Features (as may be updated from time to time in accordance with Section 7.4) 
 Exhibit B - Customer Support and Training 
 Exhibit C - Intentionally omitted 

Exhibit D - Operating Services 
 Exhibit E -
Service Levels 
 Exhibit F - Data Protection Measures 
 Exhibit G - Demandware Security 
 Exhibit H - Subscription Fees 

Exhibit I - Demandware German Holidays 

  
 - 3 -

 RECITALS 
 Demandware is professional service provider offering a fully customizable, on-demand enterprise eCommerce platform. The Demandware platform includes merchandising tools, site control by the customer, and
regular updates and upgrades delivered by Demandware. 
 neckermann.de and its Affiliates operate leading mail order and eCommerce business in
Europe and wishes to license and use the Demandware platform for its neckermann.de German Web Site and its and its Affiliates international Web Sites, neckermann.de also wishes to be provided with certain operating and hosting services in respect of
the Demandware platform. 
 neckermann.de wishes to engage Demandware for the migration of the neckermann.de eCommerce storefront to the
Demandware platform, integration of Demandware with the various back-end systems, incorporation of any mutually agreed customizations and synchronization of related business processes. The Parties, therefore, intend to enter into a Statement of Work
for the implementation project under this Agreement. 
 The Parties also intend to enter various Statements of Work from time to time for the
delivery of professional services and other deliverables in connection with the Demandware platform to be mutually agreed by the parties from time to time. 
 This Agreement shall further serve as a legal framework for future solution support services and project work as may be agreed between the parties from time to time. 

 

	1.	DEFINITIONS 

  

	1.1	“Affiliate” means any entity that controls, is controlled by, or is under common control of either party to this agreement. The term
“control” shall mean the power or authority to direct influence over the operations of an entity, as indicated by the holding of a majority share of the voting stock of such entity. 

 

	1.2	“BGB” means the German Civil Code (Bürgerliches Gesetzbuch). 

 

	1.3	“Business Day” means every day from Monday to Friday except public holidays in Frankfurt am Main or Jena. 

 

	1.4	“Change” means any change to the infrastructure used by Demandware, which has or may have an effect on the Services or on the infrastructure of
neckermann.de, its Affiliates, contractors, business partners or customers. 

  

	1.5	“Contract Year” means the one (1) year period commencing on the Effective Date or any anniversary thereof. 

 

	1.6	“Customer Data” means all data or information submitted by neckermann.de or its Affiliates or on their behalf to the Service. 

 

	1.7	 “Customer Storefront” means the look and feel of the Customer Web Sites developed or licensed by neckermann.de, its Affiliates or by
third parties on their behalf in 

  
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connection with the Service in accordance with the terms and conditions of this Agreement including any materials such as data, pictures, fonts, text, computer programs and designs furnished by
or on behalf of neckermann.de and its Affiliates, provided that the Customer Storefront shall exclude all rights of Demandware or Demandware’ suppliers in the underlying code, tools or other materials necessary to effect the look and feel of the Customer
Web Site and provided by Demandware or by third parties on behalf of Demandware, whether modified by neckermann.de, its Affiliates or any third parties on their behalf, or included in any derivative work. 

 

	1.8	“Customer Web Sites” means Customer’s e-commerce Web sites made available, through use of the Service in accordance with the terms and conditions
of this Agreement, to customers of neckermann.de and its Affiliates and “Customer Web Site” means of any of them. 

  

	1.9	“Demandware IP Rights” means any patent, copyright, trade secret, trademark or other intellectual property right embodied in or related to the
Demandware Technology, as modified or improved from time to time. 

  

	1.10	“Demandware Marks” means the Demandware name and logo, the demandware.com name and logo, the demandware.com domain name, and any other product and
service names lawfully used by Demandware in connection with the Service. 

  

	1.11	“Demandware Studio” means the Demandware studio software, in object code format only, delivered by Demandware to neckermann.de and its Affiliates under
the terms and conditions herein, as updated or upgraded from time to time. 

  

	1.12	“Demandware Technology” means the technology (including, without limitation, [**] (including, without limitation, [**] used or provided by Demandware
in connection with the Service, as modified or improved from time to time. 

  

	1.13	“eCommerce Platform” means the online, electronic commerce platform as specified in Exhibit A (Demandware Solution - Specification and
Features) to be made available pursuant to the terms and conditions of this Agreement by Demandware to neckermann.de during the term of this Agreement. 

  

	1.14	“Incident” means any event which is not part of the standard operation of the Service and which causes or may reasonably be expected to cause, an
interruption to, or a reduction in the quality of, the Service. 

  

	1.15	“Problem” means the unknown root cause of one or more incidents. 

 

	1.17	“Client Services” means the services and deliverables to be provided under a Statement of Work. 

 

	1.16	“Service Credits” is defined in Exhibit E. 

  

	1.17	“Service Level” is defined in Exhibit E. 

  
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	1.18	“Service” means the online, electronic commerce service provided by Demandware to neckermann.de and its Affiliates under this Agreement utilizing the
eCommerce Platform and related operating and hosting services as described in Exhibit D of this Agreement, as amended by mutual written agreement of the parties upon completion of the Detailed Discovery phase SOW. 

 

	1.19	“Statement of Work” or “SOW” means a statement of work mutually agreed by the parties from time to time specifying the Client Services
to be provided by Demandware from time. All Statements of Work shall be included in this Agreement by reference and the term “Agreement” shall be construed to include all Statements of Work concluded by the parties under this Agreement.
The provisions of this Agreement shall prevail over any conflicting or deviating provisions in a Statement of Work, unless such deviation is made by express reference to the provision of this Agreement from which the provision in the Statement of
Work deviates. 

  

	1.20	“Third-Party Providers” means those certain third-party providers, some of which may be listed on pages within Demandware’ website, that offer
products and services related to the Service, including implementation, customization and other consulting services related to neckermann.de’s use of the Service and applications (both offline and online) that work in conjunction with the
Service, such as by exchanging data with the Service or by offering additional functionality within the user interface of the Service through use of the Service’s application programming interface. For the avoidance of doubt, third parties
engaged by Demandware as Subcontractors or otherwise for the performance of its obligations under this Agreement shall not be considered “Third-Party Providers”. 

 

	1.21	“Users” means neckermann.de’s and its Affiliates’ employees, consultants, contractors or agents who are authorized to use the Service and
have been supplied a user identification and password by neckermann.de (or by Demandware at neckermann.de’s request). 

  

	1.22	“Work-around” means a method of avoiding an Incident or Problem, either from a temporary fix or from a technique that means that neckermann.de and its
Affiliates are not reliant on a particular aspect of the Service that is known to have a problem. 

 PART I-
CLIENT SERVICES 
  

	2.	CLIENT SERVICES 

  

	2.1	Demandware Responsibilities 

  

	2.1.1	Demandware shall provide the services and work described in a Statement of Work to neckermann.de. Demandware shall in particular provide the deliverables specified in
each Statement of Work to neckermann.de at the times specified in such Statement of Work (each, a “Project Deliverable”). All Project Deliverables and other services or work involving neckermann.de shall be made available via
electronic access or otherwise as specified in the Statement of Work. 

  
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	2.1.2	For each Statement of Work, Demandware shall develop, maintain and regularly update a detailed project plan in accordance with the time schedule set forth in the
applicable Statement of Work. Any deviation from the time schedule set forth in a Statement of Work, other than those due entirely to Demandware, shall require the approval by both parties and be effected through the contract change management
process set out in Section 28. 

  

	2.1.3	In the event Demandware realises that it will not meet an agreed date set forth in a Statement of Work, Demandware shall without undue delay inform neckermann.de
thereof, specifying the reasons, to the extent known by Demandware, for and the expected duration of the delay. Any statutory or contractual rights or remedies of neckermann.de due to Demandware’s delay shall not be prejudiced by any such
notification. 

  

	2.2	neckermann.de Responsibilities 

  

	2.2.1	neckermann.de shall provide the assistance to Demandware as specified in each Statement of Work and pay the fees specified in a Statement of Work pursuant to the terms
and conditions set forth herein and in the Statement of Work. 

  

	2.2.2	Where a Statement of Work clearly and comprehensively specifies the scope, date and time of any assistance to be provided by neckermann.de, Demandware shall notify
neckermann.de without undue delay upon becoming aware of neckermann.de’s actual or likely failure to provide the assistance as and when due, provided that Demandware’s failure to provide such notice shall not relieve neckermann.de of its
obligations to provide such assistance or cause Demandware to incur any additional liability hereunder. 

  

	2.2.3	Where a Statement of Work does not clearly and comprehensively specify the scope, date and time of any assistance to be provided by neckermann.de or where the situation
does not reasonably call for assistance by neckermann.de, neckermann.de shall only be required to provide the respective assistance upon Demandware’s request. Demandware shall make such request reasonably in advance to neckermann.de’s
Project Manager or to such person(s) nominated by neckermann.de’s Project Manager and describe the assistance required in reasonable detail. 

  

	2.2.4	Where neckermann.de fails to provide any assistance specified in a Statement of Work, any time periods for the provision of the work or service by Demandware for which
the respective assistance is required shall be extended on a day-to-day basis, provided that Demandware has complied with its obligations under Sections 2.2.2 and 2.2.3 and cannot compensate any such failure of neckermann.de with reasonable efforts.

  

	3.	PROJECT ORGANISATION 

  

	3.1	Project Managers 

  

	3.1.1	For each Statement of Work, each party shall appoint a project manager (“Project Manager”) as a contact person for the other party, who shall be
responsible for the day-to-day project management on behalf of the appointing party 

  
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	3.1.2	Subject to the other provisions of this Section 3, each party may replace its Project Manager by notice to the other party. Both parties will use commercially
reasonable efforts to retain key personnel assigned to a Statement of Work until the completion of the respective Client Services and to keep changes to key personnel until completion to a minimum. 

 

	3.1.3	The Project Managers shall meet as specified in the applicable Statement of Work . Demandware’s Project Manager shall regularly report on the status of the
respective project. Such status may be provided physically or by phone, as agreed between the Project Managers from time to time. 

  

	3.2	Project Steering Committee 

  

	3.2.1	If agreed in a Statement of Work, the parties will further establish a project steering committee (“Project Steering Committee”) comprising one member
for each party, which shall oversee the general progress of the Statement of Work and serve as second level of escalation of any disputes arising in connection with the Statement of Work. When required under a Statement of Work, each party shall
appoint its member of the Project Steering Committee without undue delay after the commencement of the Statement of Work. 

  

	3.2.2	The Project Steering Committee shall meet as specified in the Statement of Work. If the Statement of Work does not contain any specific provisions, meetings shall be
held by phone, unless the parties mutually agree to hold a physical meeting in Frankfurt am Main, Germany. 

  

	4.	ACCEPTANCE OF PROJECT DELIVERABLES 

  

	4.1	The parties shall comply with the acceptance procedure set forth in this Section 4 in respect of each Project Deliverable. The acceptance procedure set forth in
this Section 4 shall apply accordingly to any partial acceptance required under a Statement of Work. 

  

	4.2	Provision for Acceptance 

Demandware shall provide the respective Project Deliverable, including any documentation and test data specified in such Statement of Work
or reasonably required by neckermann.de to conduct acceptance testing, to neckermann.de for acceptance testing and shall notify neckermann.de about its readiness for acceptance pursuant to the Statement of Work. 

 

	4.3	Acceptance Test 

  

	4.3.1	 neckermann.de shall conduct acceptance testing within a period of [**] Business Days or such other period specified in the Statement of Work for the
relevant Project Deliverable (“Acceptance Period”). The Acceptance Period shall not commence before the Project Deliverable and all documentation and test data specified in the Statement of Work or reasonably required by
neckermann.de to conduct acceptance testing have been provided to neckermann.de. Demandware shall, upon neckermann.de’s reasonable request, assist 

  
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in the acceptance testing, in particular by providing information and competent personnel. In the acceptance tests neckermann.de shall examine whether the Project Deliverable is free of Defects
(Mängel). For the purposes of this PART I of this Agreement, A “Defect” exists if the Project Deliverable 

  

	 	•	 	 does not comply with the requirements of the respective specification set forth in the Statement of Work or with this Agreement, or

  

	 	•	 	 has not been created in a professional and workmanlike manner. 

 

	4.3.2	Within the Acceptance Period, neckermann.de shall notify Demandware in writing of (i) its acceptance of the Project Deliverable if the relevant Project Deliverable
is free of Defects or (ii) of its refusal of acceptance, neckermann.de shall not be entitled to refuse acceptance due to negligible Defects, which shall only be the case if the defect does not prevent or restrict any function of the Project
Deliverable and the Project Deliverable can be used for its respective purpose in accordance with the SoW. Any negligible Defects detected during acceptance are to be remedied without undue delay by Demandware according to the provisions of
Section 5.2. neckermann shall document these negligible Defects in a list attached to the declaration of acceptance (“Punch List”). 

  

	4.3.3	No Project Deliverable shall be regarded as accepted or as fulfilment of Demandware’s obligations under this Agreement unless and until it has been expressly
accepted in writing by neckermann.de. Declaration of acceptance shall not prejudice neckermann.de with regard to and shall not be regarded as a waiver of any rights or remedies of neckermann.de in respect of any Defects of the Project Deliverables ,
whether known to neckermann.de at the time of acceptance or not. Notwithstanding anything to the contrary herein, any production use of a Project Deliverable in connection with a Customer Web Site shall constitute acceptance of such Project
Deliverable for purposes of this Agreement; any use in connection with acceptance test will not constitute production use. 

  

	4.4	Defects 

  

	4.4.1	If acceptance is refused, neckermann.de shall provide a reasonably detailed description of the known Defects to Demandware and Demandware shall remedy any Defect free
of charge within a reasonable deadline to be set by neckermann.de. By the end of such deadline, Demandware shall signal readiness for acceptance. The acceptance procedure as described in Sections 4.1 to 4.3.3 above shall then be repeated. If
acceptance is refused again, Demandware shall have a second attempt in line with this Section 4.4.1 to remedy existing Defects. 

  

	4.4.2	Should the third or any subsequent attempt by Demandware to obtain acceptance be unsuccessful, neckermann.de shall, at its sole discretion, be entitled to:

  

	 	(a)	reduce the fee under the relevant Statement of Work appropriately to reflect the difference of the commercial value of the defective work result in comparison to a
flawless Project Deliverable, but by no more than [**]% of the total fees payable under the relevant Statement of Work, or 

  
 - 9 -

	 	(b)	provided that the respective Defect is not negligible (unwesentlich), rescind the respective Statement of Work with the consequence that Demandware shall
return to neckermann.de all payments and remuneration received under the respective Statement of Work in exchange for neckermann.de returning the respective Project Deliverables and any other deliverables received under this Statement of Work;

  

	 	(c)	decide to conduct another acceptance attempt in accordance with Section 4.4.1 above in which case this Section 4.4.2 shall continue to apply to all further
attempts. 

 The rights and remedies stated in Sections 4 and 5 shall be neckermann.de’s sole and exclusive
rights remedies, and Demandware’s sole and exclusive obligation, in the event of a Defects of Project Deliverables, unless such Defects of Project Deliverables have been caused by wilful misconduct (Vorsatz). 

 

	5.	WARRANTIES AND REMEDIES 

  

	5.1	Warranty Period 

“Warranty Period” means [**] days from acceptance for Severity 1 Defects (as defined in Exhibit B), [**] days from
acceptance for Severity 2 Defects (as defined in Exhibit B) and [**] days from acceptance for Severity 3 and 4 Defects (as defined in Exhibit B) or any other period agreed in a Statement of Work. 

The rights and remedies pursuant to this Section 5 shall only apply for Defects notified to Demandware within the Warranty Period
(Ausschlussfrist). The rights and remedies shall become time-barred (verjähren) within a period of [**] months after acceptance. 
  

	5.2	Defects and Remedies 

  

	5.2.1	neckermann.de will report any detected Defects in the Project Deliverables to Demandware and will enclose with the report any information about such defect that is
readily available. For the purposes of this Section 5, a Defect will also be deemed to exist if any third party rights, other than patent rights, in the Project Deliverables (excluding, for the avoidance of doubt, any specifications and other
materials provided by neckermann.de) diminish neckermann.de’s title in, or right to use, the Project Deliverables in accordance with this Agreement. 

 

	5.2.2	 Demandware will without undue delay remedy any Defects reported by neckermann.de during the Warranty Period free of charge. If Defects are not remedied
or a Work-around is not provided, within the agreed time frame or, if no specific time frame has been agreed, within a reasonable time period to be set by neckermann.de, neckermann.de may, notwithstanding other rights, give notice to Demandware
setting a reasonable final deadline for the Defect being remedied. After this final deadline has passed without Demandware successfully remedying the Defect or providing a Work-around, the correction of the Defect shall be deemed to have failed.
When determining a reasonable 

  
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and appropriate time frame under this Section, neckermann.de shall take into consideration the availability of a Work-around. 

 

	5.2.3	As a consequence of Demandware’s failure to remedy one or more Defects, neckermann.de shall be entitled to 

 

	 	(a)	reduce the fee under the relevant Statement of Work appropriately to reflect the difference of the commercial value of the defective work result in comparison to a
flawless Project Deliverable, but by no more than [**]% of the total fees payable under the relevant Statement of Work, or 

  

	 	(b)	provided that the respective Defect is not negligible (unwesentlich), rescind the respective Statement of Work with the consequence that Demandware shall
return to neckermann.de all payments and remuneration received under the respective Statement of Work in exchange for neckermann.de returning the respective Project Deliverables and any other deliverables received under this Statement of Work;

  

	 	(c)	request Demandware to remedy the Defect in accordance with Section 5.3.2 above in which case this Section 5.3.3 shall continue to apply to all further
attempts. 

  

	5.2.4	The rights and remedies stated in Sections 4 and 5 shall be neckermann.de’s sole and exclusive rights remedies, and Demandware’s sole and exclusive
obligation, in the event of Defects of Project Deliverables, unless such Defects of Project Deliverables have been caused by wilful misconduct (Vorsatz). 

 

	6.	FEE FOR STATEMENT OF WORK 

In consideration of Demandware’s performance of Client Services under a Statement of Work, neckermann.de shall pay the fees set forth
in such Statement of Work (“Client Service Fee”) to Demandware. 
 PART II - ECOMMERCE PLATFORM AND OPERATING
SERVICES 
  

	7.	PLATFORM SERVICES 

  

	7.1	Provision of the eCommerce Platform 

 During the term of this Agreement, Demandware shall make available to neckermann.de and its Affiliates the Service as specified in Exhibit A for making available the Customer Web Sites and in compliance
with the Service Levels. 
  

	7.2	Maintenance Services 

 During the
term of this Agreement, Demandware will maintain and enhance the eCommerce Platform so that the eCommerce Platform will at all times comply with the Specifications set forth in Exhibit A. 

  
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	7.3	Development Roadmap / Customer Advisory Board 

 Demandware has a customer advisory board and, during the term of this Agreement, neckermann.de shall be entitled to participate in such board. The purpose of such customer advisory board is to provide
Demandware customers including neckermann.de updates on product developments plans and to gather feedback and suggestions from customers. The advisory board will meet regularly. 

 

	7.4	Updates, Upgrades and Enhancements 

 Demandware shall from time to time provide neckermann.de with updates, upgrades and enhancements to the eCommerce Platform (each, a “Demandware Update”). Each Demandware Update (other than a
Deprecating Update (as defined below)) shall be “backward compatible” as follows: all functions and/or application programming interfaces (API’s) available to neckermann.de prior to implementation of such Demandware Update shall
continue to function after implementation of such Demandware Update as long as neckermann.de uses the eCommerce Platform in accordance with the applicable Documentation provided by Demandware. Demandware shall provide Customer with [**] months
notice prior to the release of a Deprecating Update. 
 From time time, Demandware may provide updates or upgrades that deprecate
(remove) certain functions or API’s from the eCommerce Platform (each, a “Deprecating Update”). In connection with each Deprecating Update, Demandware shall provide neckermann.de with appropriate replacement functions and/or
API’s. In any case, within [**] months from installation of the Deprecating Update, neckermann.de shall remove all references to such removed functions and/or API’s and replace them with Demandware’s prescribed solution. 

 

	7.4.1	During the term of this Agreement, Demandware may modify the eCommerce Platform from time to time, provided that the eCommerce Platform provides at all times at least
the functionality and complies with the specifications described in Exhibit A (as may be amended by the parties from time to time). 

  

	7.4.2	Demandware shall use commercially reasonable efforts to make available to neckermann.de any patches, updates, upgrades or enhancements of the eCommerce Platform at
least at the same time as these are made available to other customer’s of Demandware at no additional charge. 

  

	7.4.3	Demandware will keep the documentation of the eCommerce Platform up-to-date at any time. Demandware will provide neckermann.de with an updated version of Exhibit
A in case any new features or functionalities are added to the eCommerce Platform. Upon neckermann.de’s approval of such updated version of Exhibit A, which shall not be unreasonably withheld or delayed, such updated
version shall replace the then-current version of Exhibit A. This shall not limit Demandware’s ability to upgrade or modify the eCommerce Platform in accordance with Section 7.4.1 above. 

 

	8.	OPERATING SERVICES 

  
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	8.1	Operation of the eCommerce Platform 

 During the term of this Agreement, Demandware will provide the operating services to neckermann.de and its Affiliates as described in Exhibit D in compliance with the Service Levels.

  

	8.2	Service Desk 

 As more fully set
forth in Exhibit B, Demandware will provide a central service desk (“Service Desk”) to neckermann.de as a single point of contact for authorized and designated Users (“Designated Users”) pursuant to Exhibit B.
Incidents and other queries shall be reported to the Service Desk (“Call”). Where this Agreement refers to the receipt of a Call, the receipt of the Call by the Service Desk shall be relevant. 

 

	8.3	Incident Management 

 Demandware
will be responsible for Incident resolution in accordance with Exhibit B and the Service Levels. 
  

	8.4	Problem Management 

 Demandware
will provide problem management in accordance with Exhibit B 
  

	8.5	Security Measures 

 At all times
during the term of this Agreement, Demandware shall provide the security measures set forth in Exhibit G. 
  

	9.	SOLUTION SUPPORT 

 During
the term of this Agreement, neckermann.de may request through the contract change management process pursuant to Section 27 that Demandware provides additional solution support services in accordance with a respective Statement of Work.

  

	10.	OTHER DEMANDWARE RESPONSIBILITIES 

  

	10.1	General Compliance and Responsibilities 

 Demandware shall provide the Services including the eCommerce Platform in compliance with (i) all applicable laws (including laws regarding privacy and protection of consumer information) in
providing the Services and (ii) all applicable rules of card associations (including American Express, MasterCard and Visa). Demandware shall also obtain and maintain all computer hardware, software and communications equipment needed to
operate the Service, and for paying all related charges (e.g., hosting, third party networks, ISP) incurred while providing the Service, but specifically excluding any fees or expenses incurred by neckermann.de in connection with services provided
to neckermann.de by a Third Party Provider. 

  
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	10.2	Customer Data 

 Notwithstanding
neckermann.de’s general responsibility for the accuracy, quality and legality of all Customer Data, Demandware shall promptly inform neckermann.de upon becoming aware of any material inaccuracy, defect in quality or illegality of Customer Data,
provided that Demandware shall have no obligation to review or otherwise analyze the Customer Data for any such inaccuracy, defect or illegality. 
  

	10.3	PCI Security 

 Demandware shall
maintain Payment Card Industry Data Security Standard v. 1.1 or better (so as to be classified as a Level 1 Service Provider) (“PCI DSS”) compliance continuously during the term of this Agreement. A qualified security assessor (a
“QSA”), which is an independent security company that validates a company’s adherence to PCI DSS requirements, will audit Demandware to ensure compliance with the PCI DSS on a recurring basis as required by PCI DSS. Demandware will
provide Customer with a copy of the reports provided to Demandware by the QSA upon completion of an audit pursuant to this Section 11.3. On a recurring basis as required by PCI DSS, Demandware will scan its internal and external network
addresses utilizing an ASV, as defined hereafter, and as required by PCI DSS, Demandware will promptly mitigate all urgent, critical or high vulnerabilities identified by the Approved Scan Vendor. An Approved Scan Vendor (a “ASV”) is a
company that has been approved by PCI’s data security organization as an approved vendor for scanning IP network addresses. As required by PCI DSS, a ASV will perform the tests and provide to Customer a PCI Network Scan Report which shows
Demandware’s addresses scanned and the scan results. In the event that vulnerability is identified, Demandware will, as required by PCI DSS, promptly remediate and have a rescan performed to validate that remediation has been successful. Upon
completion of an audit by a QSA as required hereunder, the QSA will provide an audit report letter to Demandware, and Demandware will make such letter available to Customer. If there is a security breach in Demandware’s applications or
environment, unless prohibited by applicable law or Demandware is directed otherwise by appropriate law enforcement officials, Demandware will promptly notify Customer, conduct an investigation, and resolve such incident as quickly as possible, but
in any case, as required by PCI DSS, and in accordance with Demandware’s Incident Response Plan and the Visa Fraud Investigations and Incident Management Procedures and their successors. Demandware will promptly respond to the reasonable
requests of Customer with respect to the investigation and resolution of such incident. Notwithstanding the foregoing, nothing herein shall require Demandware to disclose, or provide Customer with access to, the confidential information of other
Demandware customers. 
  

	11.	NECKERMANN.DE RESPONSIBILITIES 

  

	11.1	General Compliance and Responsibilities 

 Neckermann.de is responsible for all activities that occur under neckermann.de’s User accounts. Neckermann.de shall: (i) have responsibility for the accuracy, quality, legality, reliability, and
appropriateness of all Customer Data; (ii) use commercially reasonable 

  
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efforts to prevent unauthorized control or tampering or any other unauthorized access to, or use of, the Service or the systems operated by or on behalf of neckermann.de that capture, store or
transmit Customer’s Data, and notify Demandware promptly upon becoming aware of any such unauthorized use; (iii) comply with all applicable laws (including laws regarding privacy and protection of consumer information) in using the
Service; (iv) comply with all applicable rules of card associations (including American Express, MasterCard and Visa); and (v) obtain and maintain all computer hardware, software and communications equipment needed to access the Service,
and for paying all access charges (e.g., ISP) incurred while accessing the Service. 
  

	11.2	Security Measures 

 To the extent
deemed necessary by neckermann.de, Customer shall implement security procedures necessary to limit access to the configuration or other “back-end” functionality of the Service to neckermann.de’s Users. Neckermann.de shall notify
Demandware promptly if there is a security breach or unauthorized use of the Services. 
  

	11.3	Use of the Services 

neckermann.de and its Affiliates shall use the Services solely for their business purposes as contemplated by this Agreement and shall,
unless otherwise provided in this Agreement, not: (i) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Service available to any third party, other than as
permitted or intended by this Agreement; (ii) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (iii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful, unsafe,
malicious, abusive or tortious material, including material harmful to children or violative of third party privacy rights; (iv) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files,
scripts, agents or programs; (v) interfere with or disrupt the integrity or performance of the Service or the data contained therein; or (vi) attempt to gain unauthorized access to the Service or its related systems or networks.

  

	12.	SERVICE LEVELS AND CREDITS 

  

	12.1	Demandware’s Obligations 

Demandware shall provide the eCommerce Platform and the other Services in compliance with the Service Levels set forth in Exhibit
E and the Statements of Work. The Service Levels define the quality or time to perform the respective Services and are an integral part of the contractual obligations of Demandware. 

 

	12.2	Service Credits and Reporting 

  

	12.2.1	 In case of a failure to achieve or exceed the Service Levels (“Service Level Breach”), neckermann.de shall be entitled to Service
Credits as defined in Exhibit E and the Statements of Work. Such remedies set forth in Exhibit E and the termination right pursuant to Section 24.3.1(d) shall be neckermann.de’s sole and exclusive remedy, and

  
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Demandware’s sole and exclusive obligation, in connection with a Service Level Breach, unless such Service Level Breach has been caused by wilful misconduct (Vorsatz).

  

	12.2.2	Demandware shall make available a monthly service level report to neckermann.de in the format specified in Exhibit E, including a detailed calculation of
the Service Credits applicable for the respective month (“Service Level Report”). The report will be made available within [**] Business Days after the end of the respective calendar month. 

 

	12.2.3	Upon acceptance of the Service Level Report by neckermann.de, Demandware shall credit the Service Credits on the basis of the Service Level Report in the respective
next invoice to neckermann.de. The Service Level Report shall be deemed accepted by neckermann.de, if neckermann.de has not raised any objections against the Service Level Report within [**] Business Days after the Service Level Report has been
provided to neckermann.de. Any disputes about the Service Level Reports shall be resolved in accordance with Section 28. 

  

	12.2.4	Any Service Credits remaining after the termination of this Agreement and payment of all outstanding fees hereunder shall be paid by Demandware to neckermann.de.

  

	13.	WARRANTIES AND REMEDIES 

  

	13.1	Warranties 

 Demandware hereby
warrants that during the term of this Agreement 
  

	 	(a)	the Service will comply with the requirements of the respective specification set forth in Exhibit A and with this Agreement, and 

 

	 	(i)	be fit for the purpose of operating a B2C eCommerce web site and that 

  

	 	(b)	the Service as contemplated hereunder will not infringe any patent, copyright, trade secret rights or other right of a third party in the USA and any member states of
the European Union. 

 For the purposes of this PART II of this Agreement, “Defect” means any
non-compliance of the Service with the warranties stated above in this Section 13. 
  

	13.2	Remedies 

  

	13.2.1	neckermann.de will report any detected Defect of the Service to conform to Exhibit A to the Service Desk and will enclose with the report any information about the
Defect that is readily available. 

  

	13.2.2	 During the term of this Agreement, Demandware will without undue delay remedy any Defects reported by neckermann.de free of charge in accordance with
Exhibit B. If Defects are not remedied within the agreed time frame or a Work-around is not provided, or, if no specific time frame has been agreed, within a reasonable time period to be set by neckermann.de, neckermann.de may, notwithstanding other
rights, give notice to 

  
 - 16 -

	 	
Demandware setting a reasonable final deadline for the Defect being remedied. After this final deadline has passed without Demandware successfully remedying the Defect or providing a Work-around,
the correction of the Defect shall be deemed to have failed. When determining a reasonable and appropriate time frame under this Section, neckermann.de shall take into consideration the availability of a Work-around. 

 

	13.2.3	As a consequence of Demandware’s failure to remedy one or more Defects, neckermann.de shall, during the term of this Agreement, be entitled to

  

	 	(a)	reduce the Subscription Fee appropriately to reflect the difference of the commercial value of the defective Service in comparison to a flawless Service, but by no more
than [**]% of the Subscription Fee payable from notice of reduction until the Defect has been remedied, or 

  

	 	(b)	provided that the respective Defect is a material Defect, terminate this Agreement for cause (Kundigung aus wichtigem Grund) in accordance with
Section 24.3., or 

  

	 	(c)	request Demandware to remedy the Defect in accordance with Section 13.2.2 above in which case this Section 13.2.3 shall continue to apply to all further
attempts. 

  

	13.2.4	The rights and remedies set forth in Exhibit B and this Section 13 shall be neckermann.de’s sole and exclusive rights and remedies, and
Demandware’s sole and exclusive obligation, in connection with Defects, unless such Defects of Project Deliverables have been caused by wilful misconduct (Vorsatz). 

 

	14.	FEES 

  

	14.1	Subscription Fee 

 In
consideration of the Services pursuant to PART II of this Agreement and during the Initial Term of this Agreement, in particular the platform services pursuant to Section 7 and the operating services pursuant to Section 8, neckermann.de
shall pay the subscription fees to Demandware set forth in Exhibit H (“Subscription Fee”) pursuant to the terms and conditions set forth in such Exhibit. 

 

	14.2	Solution Support Fees 

 In
consideration of solution support services pursuant to Section 0 above, Demandware shall be entitled to solution support fees specified in the respective Statement of Work. Unless otherwise agreed between the parties, Solution Support Fees shall be
payable monthly in arrears. 
 PART III - GENERAL TERMS 

 

	15.	INVOICING AND PAYMENT TERMS 

  

	15.1	Fees 

  
 - 17 -

 neckermann.de shall pay all fees expressly specified in this Agreement (including any
Statements of Work or agreed change requests). Except if otherwise provided, all fees are quoted in Euros. 
  

	15.2	Expenses 

 neckermann.de shall
reimburse Demandware any reasonable travel and accommodation expenses incurred in connection with the provision of solution support services or, if specifically agreed in a Statement of Work, the Client Services provided under a Statement of Work
pursuant to Section 0 above or if expressly agreed between the parties in accordance with the following guidelines: 
  

	 	(a)	Travel of Demandware personnel has to be approved by neckermann.de in advance. 

 

	 	(b)	Flights will only be made in economy class, train travel in second class. 

  

	 	(c)	Upon neckermann.de’s request, Demandware will evidence any travel and accommodation expenses incurred. 

For the avoidance of doubt, unless expressly set forth in this Agreement (including the Statements of Work and any agreed change requests)
or otherwise expressly agreed between the parties, Demandware shall not be entitled to reimbursement of any expenses incurred in connection with the provision of the eCommerce Platform or the Service. 

 

	15.3	Taxes and Duties 

 Except if
otherwise provided, all fees are quoted excluding German turnover tax (Umsatzsteuer), which shall be paid by neckermann.de to Demandware additionally, to the extent that Demandware is obliged to pay German turnover tax
(Umsatzsteuer) in respect of implementation project or the Services provided under this Agreement. 
 Demandware shall be
responsible and reimburse neckermann.de for any import or export duties applicable in respect of the use of the Services by neckermann.de and its Affiliates, if any. 
 Each party shall be responsible for any other taxes, levies or duties incurred by it in connection with the Services under this Agreement. In case neckermann.de is obliged to withhold tax from its payment
to Demandware, neckermann.de shall be entitled to reduce the payment to Demandware in the amount of such withholding tax and will pay the withholding tax to the respective tax authorities unless Demandware provides neckermann.de a tax exemption
certificate of the competent German tax authorities. In case neckermann.de has reduced the payment by withholding tax, neckermann.de will provide Demandware with evidence of the payment of such withholding taxes and support Demandware to a
reasonable extent in recovering any withholding taxes. 
  

	15.4	Invoicing and Payment 

  
 - 18 -

 Demandware will invoice neckermann.de according to the fees specified in this Agreement.
Unless otherwise stated in this Agreement, all fees are due and payable [**] days days from receipt of the invoice in accordance with this Agreement by neckermann.de. All payments made under this Agreement shall be made in Euros or in such other
currency the respective fee is quoted in this Agreement, respectively. 
 Invoices shall be in accordance with applicable legal
requirements, in particular in respect of turnover tax (Umsatzsteuer), clearly set out the Services invoiced and, separately, any taxes and expenses charged by Demandware, and be addressed to 

neckermann.de GmbH 
 Attn. IT Controlling / Ms Salzmann 
 Hanauer Landstrasse 360 

D-60386 Frankfurt am Main 
 Germany 
  

	15.5	Overdue Payments 

 Any payment
not received from neckermann.de by the due date according to Section 17.4 above may accrue, at Demandware’s discretion, late charges at the rate of 5 percentage points above the base interest rate (Basiszinssatz) pursuant to section
247 of the BGB per annum of the outstanding balance from the date such payment was due and payable until the date paid. 
  

	15.6	Suspension of Service 

 If
neckermann.de’s account is [**] days or more overdue (in Verzug) with an undisputed amount in excess of EUR [**], Demandware shall be entitled to suspend the Service provided to neckermann.de, until such undisputed amounts are paid in
full, provided that such suspension shall not limit any other remedies available to Demandware. In all other respects, Demandware shall only be entitled to any retention rights or to a set-off in respect of claims which have been finally awarded by
a court of competent jurisdiction. 
  

	16.	PROPRIETARY RIGHTS 

  

	16.1	Reservation of Rights 

 As
between neckermann.de and Demandware, Demandware owns all right, title and interest in and to the Service, the eCommerce Platform, Demandware Marks, Demandware Technology, Demandware IP Rights, and all rights of Demandware or Demandware’s
suppliers in the underlying code, tools or other materials. neckermann.de’s use of the Demandware Marks as authorized herein shall not create in neckermann.de’s favor any right, title or interest therein. Other than as expressly set forth
in this Agreement (including, for the avoidance of doubt, the Statements of Work and any agreed change requests), no license or other rights in or to the Service, the eCommerce Platform, Demandware Technology or Demandware IP Rights are granted to
neckermann.de, and all such licenses and rights are hereby expressly reserved. 

  
 - 19 -

	16.2	License Grant 

 Subject to the
terms and conditions of this Agreement, Demandware grants neckermann.de, neckermann.de’s Affiliates and their Users a limited, worldwide, non-exclusive, non-transferable (except in connection with a permitted assignment of this Agreement),
non-sublicenseable right to 
  

	 	(a)	access and use the Service, including the eCommerce Platform, 

  

	 	(b)	configure and customize the eCommerce Platform, excluding any Demandware Marks, solely as expressly permitted by the Service or as is required to customize the Customer
Web Site, in each case, solely in accordance with the terms of this Agreement, and to 

  

	 	(c)	install and execute, or have installed and executed, Demandware Studio software on neckermann.de’s and its Affiliates systems (whether owned, leased or provided to
neckermann.de or its Affiliates by third party providers) solely for the purpose of using Demandware Studio in connection with the Service, including the right to make backup copies of Demandware Studio software in connection with the general backup
of the systems on which Demandware Studio is installed. 

  

	16.3	Restrictions 

  

	16.3.1	Except as expressly permitted by this Agreement, neckermann.de shall not 

  

	 	(a)	modify, copy or create derivative works based on the Service or Demandware Technology; or 

 

	 	(b)	disassemble, reverse engineer, or decompile the Service or Demandware Technology, or 

 

	 	(c)	access or use the Service in order to (i) build a competitive product or service, (ii) build a product or service using similar ideas, features, functions or
graphics of the Service, or (iii) copy any ideas, features, functions or graphics of the Service. 

  

	16.3.2	However, the authorization of Demandware for any of the foregoing acts shall not be required where reproduction of the Demandware Technology, in particular the
eCommerce Platform and the Demandware Studio software, including code and translation of its form, are indispensable to obtain the information necessary to achieve the interoperability of an independently created computer program with the Demandware
Technology, in particular the eCommerce Platform and the Demandware Studio software, provided that the following conditions are met: 

  

	 	(a)	these acts are performed by neckermann.de or by another person having a right to use a copy of the Demandware Studio software, or on their behalf by a person authorized
to do so; 

  
 - 20 -

	 	(b)	the information necessary to achieve interoperability has not previously been made readily available by Demandware upon request to the persons referred to in paragraph
(a) above; 

  

	 	(c)	these acts are confined to the parts of the original program which are necessary to achieve interoperability. 

 

	16.3.3	Information obtained by means of any of the foregoing acts must not 

  

	 	(a)	be used for goals other than to achieve the interoperability of the independently created computer program, 

 

	 	(b)	be given to others, except when necessary for the interoperability of the independently created computer program, or 

 

	 	(c)	be used for the development, production or marketing of a computer program substantially similar in its expression, or for any other act which infringes copyright.

  

	16.4	neckermann.de Property 

 As
between Demandware and neckermann.de, all Customer Data and the Customer Storefront is owned exclusively by neckermann.de, its Affiliates or licensors, respectively. Customer Data and the Customer Storefront shall be considered Confidential
Information subject to the terms of this Agreement. neckermann.de hereby grants Demandware a non-exclusive, non-sublicenseable, royalty-free right to access and internally use the Customer Data and the Customer Storefront during the term of this
Agreement and solely for the purpose of performing the Services and related services, including support and technical services and analysis of bills. The parties acknowledge and agree that all right, title and interest in and to the Customer Data
and the Customer Storefront shall, as between neckermann.de and Demandware, remain the sole and exclusive property of neckermann.de, its Affiliates or licensors, respectively. 
 Subject to Section 16.1, neckermann.de and its Affiliates further reserve all rights in any inventions, information, processes, know-how and/or techniques expressed in any information provided by
neckermann.de, its Affiliates or the Users relating to the operation of the Service and/or any Customer Data and/or the Customer Storefront (collectively, “Customer Suggestions”), including the right to make, have made, sell, have
sold, offer for sale, distribute, import, have imported and lease products and services which practice and/or embody Customer Suggestions, neckermann.de and its Affiliates make no representations or warranties in respect of Customer Suggestions and
hereby disclaim and exclude any liability in connection with Customer Suggestions to the maximum extent permitted by law. Notwithstanding the foregoing, neckermann.de will not raise any claims based on its intellectual property rights (if any) in
the Customer Suggestions against Demandware, or Demandware’s customers, suppliers or subcontractors, for using or implementing any Customer Suggestions, or any modifications thereof, in the eCommerce Platform, unless such use or implementation
would result in a breach of Demandware’s obligations under Section 20. 

  
 - 21 -

	16.5	Source Code Escrow 

 Customer
shall have the right to become a beneficiary party to the source code escrow agreement (the “Escrow Agreement”) between and among Iron Mountain, Inc. (the “Escrow Agent”), Demandware and the beneficiaries thereof on the terms and
conditions of such Escrow Agreement. A copy of the Escrow Agreement is available upon request. Customer shall be responsible for the cost to become a beneficiary of the Escrow Agreement. Demandware shall ensure that all of its source code for any
Demandware Technology and any documentation associated therewith (collectively the “Escrow Materials”) are deposited with the Escrow Agent. Demandware shall keep the Escrow Materials current with all dot releases, version upgrades and
applicable documentation. Demandware shall ensure that an Escrow Agreement (whether with Iron Mountain or otherwise) is in place at all times during the Initial Term and any Renewal Term hereof. Demandware shall notify Customer upon any changes to
or termination of the Escrow Agreement. Upon such release of the source code pursuant to the Escrow Agreement, Customer is granted a license to use the source code solely for its own ecommerce sales purposes. Customer shall make no other use of the
Escrow Materials and shall not disclose all or any portion of the Escrow Materials to any third party, except to third parties for the sole purpose of modifying the source code on behalf of the Customer and for the Customer’s own ecommerce
sales purposes which are bound by confidentiality obligations substantially in the form as set out in Section 20. The terms of this paragraph shall not apply to those portions of the Demandware Technology, if any, that consist of, or are
derived from, object code that Demandware licenses from a third party licensor (“Third Party Code”) except to the extent that Demandware’s agreement with the third party licensor authorizes Demandware to place the source code for the
Third Party Code into an escrow arrangement that conforms to the terms of the Escrow Agreement and this paragraph. 
  

	17.	THIRD PARTY IP RIGHTS - MUTUAL INDEMNIFICATION 

  

	17.1	Indemnification by Demandware 

Demandware shall defend, indemnify and hold neckermann.de, its Affiliates and Users harmless against any expense, cost, loss or damage
(including reasonable attorneys’ fees) incurred in connection with claims, demands, suits, or proceedings (“Claims”) made or brought against neckermann.de, its Affiliates or the Users by a third party alleging that the use of
the Service as contemplated hereunder infringes any patent, copyright, trade secret rights or other right of a third party in the USA and any member states of the European Union. Notwithstanding anything to the contrary in this Agreement, the
foregoing and the rights and remedies pursuant to Section 13 state Demandware’s sole and exclusive liability and Customer’s sole and exclusive rights and remedies for patent, copyright, trademark or other proprietary rights
infringement in connection with the use of the Service. 
 Demandware will support neckermann.de in the defense against any Claim
and provide to neckermann.de any such information as is reasonably necessary or useful in the defense against a Claim. 

  
 - 22 -

	17.2	Indemnity Conditions/Limitations. 

Demandware’s obligations under Section 17.1 are subject to each of the following conditions and/or limitations: 

 

	17.2.1	Customer, the respective Affiliate or User shall 

  

	 	(a)	promptly (unverzüglich) give notice of the Claim to Demandware; 

 

	 	(b)	in case of a Claim against neckermann.de or its Affiliates and upon Demandware’s request, give Demandware sole control of the defense and settlement of the Claim,
provided that (i) Demandware has confirmed its liability for the Claim under this Agreement in writing and (ii) shall not settle or defend any Claim without neckermann.de’s, the respective Affiliate’s or the User’s prior
written consent, which consent shall not be unreasonably withheld or delayed; 

  

	 	(c)	provide to Demandware, at Demandware’s cost, all reasonable assistance. 

 

	17.2.2	Demandware shall have no liability for any claim of infringement to the extent such claim of infringement is based on (i) the use or combination of the Services or
any part thereof with software, hardware, or other materials not provided by Demandware, or (ii) modification of the Services by a party other than Demandware and third parties on behalf of Demandware, where the use of unmodified Services would
not constitute infringement. 

  

	17.3	Indemnification by neckermann.de 

 Subject to this Agreement, Customer shall defend, indemnify and hold Demandware, its affiliates, employees, officers, directors and shareholders harmless against any loss or damage (including reasonable
attorneys’ fees) (i) incurred in connection with claims, demands, suits, or proceedings (“Claims”) made or brought against Demandware by a third party alleging that the Customer Data or the Customer Storefront infringes the
copyright or trade secret rights of, or has otherwise harmed, a third party, and (ii) product liability Claims by any third party to the extent that such product liability Claims are based upon or arise out of Customer’s use of the Service
or Customer’s actions; provided, that Demandware (a) promptly gives written notice of the Claim to Customer; (b) gives Customer sole control of the defense and settlement of the Claim (provided that Customer may not settle or
defend any Claim, without Demandware’s prior written consent, which will not be unreasonably withheld, unless it unconditionally releases Demandware of all liability); and (c) provides to Customer, at Customer’s cost, all reasonable
assistance. 
  

	18.	LIMITATION OF LIABILITY 

  

	18.1	Demandware shall be liable in accordance with the statutory provisions (gesetzliche Bestimmungen) unless otherwise stated in this Section 18.

  
 - 23 -

	18.2	Demandware’s liability for damages caused by Demandware’s ordinary negligence (einfache Fahrlässigkeit) arising under or in connection with this
Agreement shall be limited to an aggregate maximum amount [**] by neckermann.de under this Agreement in the twelve (12) months prior to the date on which the cause of action arose. Unless otherwise specified in the corresponding Statement of
Work, for damages arising out of or in connection with a Statement of Work, the applicable aggregate fees shall mean the greater of [**] or the fees due under such Statement of Work; for damages arising out of or in connection with the Service, the
applicable aggregate fees shall mean the Subscription Fees due hereunder. 

  

	18.3	Demandware’s liability for damages caused by Demandware’s gross negligence (grobe Fahrlässigkeit) arising under or in connection with this
Agreement shall be limited to an aggregate maximum amount [**] by neckermann.de under this Agreement in the twelve (12) months prior to the date on which the cause of action arose. Unless otherwise specified in the corresponding Statement of
Work, for damages arising out of or in connection with a Statement of Work, the applicable aggregate fees shall mean the greater of [**] or the fees due under such Statement of Work; for damages arising out of or in connection with the Service, the
applicable aggregate fees shall mean the Subscription Fees due hereunder. 

  

	18.4	Demandware shall be liable for the loss and reconstruction of data and programs only within the limits of this Section 18. Provided that Demandware has complied
with its backup, recovery and other relevant business continuity and disaster recovery obligations under this Agreement as defined in Exhibit F or, if none are specified in Exhibit F, as can reasonably be expected from an IT service provider, there
shall be no liability for the loss of data and programs and their reconstruction to the extent neckermann.de could have avoided the loss by taking appropriate measures to protect its data and programs, in particular through making backup copies of
the lost data and programs in such intervals as are customary in its area of business. 

  

	18.5	The exclusions and limitations of liability pursuant to this Section 18 shall not apply in case of personal injury (Personenschäden), death
(Tod), or any liability of either party under Section 17. 

  

	18.6	All exclusions and limitations of liability contained in this Section 18 shall also apply to claims against employees or agents of Demandware.

  

	18.7	All exclusions and limitations of liability contained in this Section 18 shall apply accordingly to claims of Demandware against neckermann.de, its Affiliates,
employees and agents. 

  

	19.	INSURANCE 

  

	19.1	Demandware shall, at its sole cost and expense, obtain and maintain throughout the term of this Agreement and for a period of two (2) years thereafter:

  

	 	(a)	 Commercial General Liability Insurance with minimum limits of [**] U.S. Dollars ($[**] USD) per occurrence, protecting Demandware, neckermann.de and

  
 - 24 -

	 	
neckermann.de’s Affiliates from claims for personal injury (including bodily injury and death) and property damage which may arise from or in connection with the Service;

  

	 	(b)	Commercial Umbrella Liability Insurance with minimum limits of $[**] USD per occurrence, with the liability insurance required under clause (a) above scheduled as
underlying; 

  

	 	(c)	Technology Errors and Omissions/Internet Liability in place with $[**] USD Occurrence/Aggregate limit. 

 

	19.2	neckermann.de and its Affiliates shall be named as an additional insured under the insurance policies stated in Section 19.1 above. 

 

	20.	CONFIDENTIALITY 

  

	20.1	Definition of Confidential Information 

 As used herein, “Confidential Information” means all confidential and proprietary information of a party or, in case of neckermann.de, of an Affiliate of neckermann.de
(“Disclosing Party”) disclosed to the other party (“Receiving Party”), whether orally or in writing, that is either marked or designated as confidential or is identified in writing as confidential or proprietary
within [**] days of disclosure to the Receiving Party; provided that the following shall be deemed to be Confidential Information even if not so marked or identified: the terms and conditions of this Agreement (including pricing and other terms
reflected in all Order Forms hereunder), the Customer Data, the Service, the Demandware Technology, the Disclosing Party’s business and marketing plans, technology and technical information, product designs, and business processes, any
information or materials with the name, sign, trade name or trademark of the Disclosing Party and any information that a reasonable person would deem confidential or proprietary given the nature of the information and the circumstances under which
it is disclosed. Confidential Information (except for Customer Data) shall not include any information that a Receiving Party can show: (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing
Party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (iii) was independently developed by the Receiving Party without breach of any
obligation owed to the Disclosing Party; or (iv) is received from a third party without breach of any obligation owed to the Disclosing Party. 
  

	20.2	Confidentiality 

 The Receiving
Party shall not disclose or use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, except with the Disclosing Party’s prior written permission; provided that a Receiving Party may disclose
any Confidential Information of the Disclosing Party to its employees who have a need to know such Confidential Information for purposes of this Agreement and who are bound to a written agreement protecting such Confidential Information as required
hereby. 

  
 - 25 -

	20.3	Protection 

 Each party agrees to
protect the confidentiality of the Confidential Information of the other party in the same manner that it protects the confidentiality of its own proprietary and confidential information of like kind, but in no event shall either party exercise less
than reasonable care in protecting such Confidential Information. 
  

	20.4	Compelled Disclosure 

 If the
Receiving Party is compelled by law, court order, judgement or administrative order to disclose Confidential Information of the Disclosing Party, it shall provide the Disclosing Party with prior notice of such compelled disclosure (to the extent
legally permitted) and reasonable assistance, at Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure. 
  

	20.5	Injunctive Relief 

 If the
Receiving Party discloses or uses (or threatens to disclose or use) any Confidential Information of the Disclosing Party in breach of this Section 6, the Disclosing Party shall have the right, in addition to any other remedies available to it,
to seek injunctive relief to enjoin such acts, it being specifically acknowledged by the parties that any other available remedies are inadequate. 
  

	20.6	Press Releases and References 

Neither party shall issue any press releases of publicly communicate the collaboration of the parties under this Agreement with the prior
explicit approval of the other party. Unless explicitly approved by neckermann.de in advance, Demandware shall not be entitled to state neckermann.de or any of its Affiliates as a reference customer or to use neckermann.de’s or its
Affiliates’ trade names, trademarks or logos in any respect. Where neckermann.de approves the use of its or its Affiliates’ trade names, trademarks, logos or other intellectual property by Demandware, it reserves the right to revoke such
approval at any time and at its sole discretion by notice to Demandware; following such revocation, Demandware shall promptly cease using the respective trade name, trademark, logo or other intellectual property of neckermann.de. Notwithstanding the
foregoing, within [**] days after launch of the production launch of the first Customer Web Site, Customer shall issue a press release announcing the relationship established hereunder. 

 

	21.	DATA PROTECTION 

  

	21.1	Data Processor 

 Demandware will
collect (erheben), process (verarbeiten) and use (nutzen) personal data (personenbezogene Daten) provided by the neckermann.de or its Affiliates in connection with this Agreement as a data
processor (Auftragsdatenverarbeiter) on behalf of neckermann.de and its Affiliates in accordance with neckermann.de’s instructions. neckermann.de or its respective Affiliate, as the data controller (verantwortliche
Stelle), 

  
 - 26 -

 
retains control over the collection, process and use of personal data by Demandware on behalf of neckermann.de or its respective Affiliate. Between the parties, all data collected, processed or
used by Demandware on behalf of neckermann.de and its Affiliates shall be deemed to belong exclusively to neckermann.de or its respective Affiliate. Demandware shall not be entitled to exercise any right of retention in respect of such data, except
if the retention right is based on a claim that is undisputed or has been finally awarded by a binding judgement. The processing and use of data provided by neckermann.de and its Affiliates for Demandware’s own purposes shall not be permitted.

  

	21.2	Instructions 

 Demandware will
collect, process and use the Customer’s personal data only in accordance with neckermann.de’s instructions. The instructions are primarily set forth in this Agreement, in particular in the Exhibits hereto. If required, an instruction may
be modified, amended or replaced by neckermann.de at any time by written individual instruction to Demandware. Neckermann.de shall comply with the contract change management process pursuant to Section 27, if any such individual instruction
results in an amendment or alteration of the contractually agreed services. Demandware shall inform neckermann.de if it is of the opinion that its compliance with neckermann.de’s instructions would result in a breach of data protection
regulations. 
  

	21.3	Technical and organisational measures 

  

	21.3.1	Demandware shall implement and maintain the technical and organisational measures set forth in Exhibit F in order to procure the security, protection and
confidentiality of personal data. 

  

	21.3.2	Demandware will instruct its personnel engaged in connection with the provision of Services under this Agreement on the importance of data protection and the
obligations resulting from the German Federal Data Protection Act, sector-specific data protection regulations and other applicable data protection laws and will obtain a written undertaking from its personell to maintain the data secrecy.
Demandware will make personal data only to those of its personell and vicarious agents available who are engaged in the provision of Services under this Agreement and have a need to have such personal data. 

 

	21.3.3	Any collection, processing or use of personal data in connection with this Agreement at locations outside the European Union and the European Economic Area by
Demandware, in particular any transfer of personal data to any such location, shall require the neckermann.de’s prior approval, which shall not be unreasonably withheld. In the event of an approved data collection, processing or use by
Demandware or a subcontractor outside the European Union and the European Economic Area, Demandware shall procure an adequate level of protection in respect of personal data in the meaning of Section 4b paragraphs 2 and 3 of the German Federal
Data Protection Act and compliance with all other requirements under other applicable data prote ction laws. 

  
 - 27 -

	21.4	Information of Third Parties 

Demandware will support neckermann.de in complying with information obligations towards individuals regarding the collection, processing
and use of personal data pertaining to such individual and with any other filing or notification requirements in respect of the Services under applicable data protection laws, in particular by providing the required information upon
neckermann.de’s request. 
  

	21.5	[**] / Data Protection Officer 

  

	21.5.1	Upon neckermann.de’s request, Demandware will [**] will enable the data protection officer to review Demandware’s compliance with this Agreement, the
provisions of the German Federal Data Protection Act and with other applicable data protection laws. 

  

	21.5.2	Each party shall inform the other party about the name and the contact details of its data protection officer and about any replacements or changes in such contact
details. 

  

	22.	SUBCONTRACTORS 

  

	22.1	Demandware shall be entitled to engage third parties in the provision of all or part of the Services under this Agreement (each, a
“Subcontractor”). Demandware shall notify neckermann.de about the intended engagement of a Subcontractor, if the Subcontractor will process or use neckermann.de personal data (personenbezogene Daten) .
Neckermann.de may object to such engagement for material reason based upon prior, known dealings of such Subcontractor (wichtiger Grund) within [**] Business Days after receipt of the notification by providing written notice to Demandware
during such [**] day period. In case of an objection, the parties will use good faith efforts to resolve any concerns of neckermann.de, but in any case, subject to Section 22.1 of this Agreement, Demandware may engage the respective
Subcontractor. Neckermann acknowledges and approves that Demandware may engage the following Subcontractors: [**]. 

  

	22.2	Contracts with Subcontractors shall be made in writing and shall comply with the requirements under this Agreement with respect to data protection and confidentiality.
Demandware will in particular be responsible that its Subcontractors comply with the confidentiality requirements pursuant to Section 20 in respect of any Confidential Information of neckermann.de or its Affiliates. 

 

	22.3	Notwithstanding the engagement of Subcontractors, Demandware as the contracting party shall remain responsible for the provision of the Services in accordance with this
Agreement. Subcontractors will be deemed to be agents (Erfüllungsgehilfen) of Demandware. 

  

	23.	THIRD-PARTY PROVIDERS 

Demandware does not provide any warranties, guaranties or indemnification regarding any Third-Party Providers or any of their products or
services, whether or not such products or services are designated by Demandware as “certified,” “validated” or otherwise. Any exchange of data or other interaction between neckermann.de and a

  
 - 28 -

 
Third-Party Provider, and, any purchase by neckermann.de of any product or service offered by such Third-Party Provider, is solely between neckermann.de and such Third-Party Provider. For the
avoidance of doubt, the term “Third-Party Providers” shall not include Subcontractors or any other person engaged by Demandware in connection with the provision of Services under this Agreement and accordingly, this Section 23 shall
not apply to Subcontractors or any such other person engaged by Demandware. 
  

	24.	TERM AND TERMINATION 

  

	24.1	Initial Term 

 This Agreement
commences on the Effective Date and terminates after the [**] (“Initial Term”), except if extended in accordance with Section 24.2 or terminated in accordance with Section 24.3. 

 

	24.2	Renewal 

 Within ninety
(90) days after the end of the [**], neckermann.de may notify Demandware of its intent to renew the Agreement. Within thirty (30) days of Demandware’s receipt of such notice, Demandware shall provide neckermann.de a commercial
proposal, including complete pricing terms, for such renewal. If Demandware fails to provide such proposal in time or if the parties do not reach mutual agreement regarding the terms and conditions, including pricing, relating to a renewal of the
Initial Term, by the end of the [**], neckermann.de may elect to extend the Initial Term by [**] (together with the Initial Term, the “Extended Term”) by providing notice to Demandware at least [**] prior to expiration of the
Initial Term. 
  

	24.3	Termination for Cause 

  

	24.3.1	This Agreement may be terminated for cause (Kündigung aus wichtigem Grund) 

 

	 	(a)	by neckermann.de with immediate effect if the parties 

  

	 	(i)	have not agreed on a Statement of Work for the implementation of the initial Customer Web Site “neckermann.de” (“Initial Implementation SoW”)
and Exhibit D to this Agreement by 31 July 2008 and/or 

  

	 	(ii)	if final acceptance of the implementation of the Customer Web Site under the Initial Implementation SoW has not occurred by 31 March 2009 

in which case Demandware shall repay any Subscription Fee received under this Agreement prior to termination; Section 4.4.2(b)
remains unaffected. 
  

	 	(b)	 by Demandware if neckermann.de (i) fails to make any payment when due and payable in an amount exceeding EUR [**] to Demandware under this
Agreement and (ii) fails to cure such default within [**] Business Days of receiving notice in writing from Demandware to do so, provided that Demandware has expressly 

  
 - 29 -

	 	
threatened to neckermann.de to terminate the Agreement for cause pursuant to this Section 24.3.1(d) in such notice; or 

 

	 	(c)	by either party pursuant to Section 314 of the BGB; or 

  

	 	(d)	by neckermann.de if the Actual Monthly Availability (as defined in Exhibit E) has been below Target Monthly Availability (as defined in Exhibit E) in any [**] calendar
months during a Contract Year; or 

  

	 	(e)	by neckermann.de in accordance with Section 13.2.3(b); or 

  

	 	(f)	by neckermann.de in case neckermann.de has incurred damages in connection with this Agreement caused by Demandware in excess of the limitation amount pursuant to
Section 18. 

  

	 	(g)	by either party in the event: (i) a receiver, trustee, administrator, or administrative receiver is appointed for the other party or its property; (ii) the
other party makes an assignment for the benefit of creditors; (iii) any proceedings should be formally opened against the other party under any bankruptcy, insolvency, or debtor’s relief law, and such proceedings shall not be vacated or
set aside within sixty (60) days from the date of commencement thereof; or (iv) the other party is liquidated or dissolved, 

  

	24.3.2	neckermann.de may, at its sole discretion, specify the effective date of any termination of this Agreement pursuant to Sections 24.3.1(c) through 24.3.1(g) in the
termination notice, provided that the termination shall become effective within six (6) months after receipt of the termination notice by Demandware if no other effective date is specified in the termination notice and that the effective date
must not be later than twelve (12) months after the receipt of the termination notice by Demandware. A reasonable quantity of the termination support services pursuant to Section 25 shall be provided by Demandware free of charge and at
Demandware’s expense (in deviation from the provisions of Section 25) if neckermann.de terminates this Agreement pursuant to Sections 24.3.1(c) through 24.3.1(g). 

 

	24.3.3	In the event of termination of this Agreement by neckermann.de pursuant to Section 24.3, promptly after the effective date of such termination, Demandware shall
refund to neckermann.de any prepaid fees paid by neckermann.de and relating to the time after termination. Any further rights and remedies of neckermann.de remain unaffected. 

 

	24.4	Surviving Provisions 

 The
following provisions shall survive the termination or expiration of this Agreement for any reason and shall remain in effect after any such termination or expiration: Sections 5, 15, 18, 19, 20, 22, 23 and 31. 

 

	25.	TERMINATION SUPPORT 

  
 - 30 -

 Upon expiration or termination of this Agreement and during a reasonable period before,
Demandware shall assist neckermann.de, at neckermann.de’s expense, with the transition to another platform, whether operated by neckermann.de or a third party service provider (“New Service Provider). Such obligation to
assist shall include the following: 
  

	25.1	Transition Plan 

 Upon
neckermann.de’s request and expense, the parties shall, at a reasonable time before the expiration or termination of this Agreement, agree on a project plan for the transition of the Service to neckermann.de or a New Service Provider. At
neckermann.de’s expense, Demandware shall appoint a transition manager, who will serve as the single point of contact for neckermann.de and/or the New Service Provider with regard to the transition. 

 

	25.2	Assistance and Co-Operation 

 At
neckermann.de’s expense, Demandware shall assist neckermann.de in performing the transition without disruption of the Service. Demandware shall, as requested by neckermann.de, co-operate with a New Service Provider. 

 

	25.3	Information 

 At
neckermann.de’s expense, Demandware shall promptly respond to reasonable requests and inquiries by neckermann.de or the New Service Provider relating to the Service and, as requested by neckermann.de or the New Service Provider, provide
neckermann.de with documents, data and information in relation to the Service or the use of any system (hardware and software) that will be transferred from Demandware to neckermann.de or the New Service Provider. 

 

	25.4	Data Transfer 

 Upon
neckermann.de’s request, Demandware shall promptly make available all data pertaining to neckermann.de and its Affiliates that is stored on Demandware’s systems to neckermann.de via network connection and in a industry standard format that
allows processing by neckermann.de (including a comprehensive description of the format). Demandware shall further provide neckermann.de with all current backup tapes containing data pertaining to neckermann.de or its Affiliates. Only upon
neckermann.de’s express further written request, Demandware shall delete any such data pertaining to neckermann.de or its Affiliates from its systems and confirm such deletion in writing to neckermann.de. 

 

	25.5	Employee Transfer 

 Neither
neckermann.de nor Demandware shall be under any obligation vis-à-vis Demandware to accept the transfer of any employees upon expiration or termination of this Agreement 

 

	25.6	Fees and Expenses 

  
 - 31 -

 Demandware will provide the data pursuant to Section 25.4 [**] to neckermann.de. Other
termination support services pursuant to this Section 25 may be charged by Demandware on a time and materials basis in accordance with the rates set forth in Exhibit H. neckermann.de will reimburse Demandware for all reasonable travel and
accommodation expenses incurred in connection with these further termination support services in accordance with Section 17.2. 
  

	26.	GOVERNANCE 

  

	26.1	Service Managers 

  

	26.1.1	Each party hereby appoints the following service manager (“Service Manager”) as a contact person for the other party, who shall be responsible for the
day-to-day service management on behalf of the appointing party: 

  

	 	(a)	Demandware Service Manager: 

  

					
	Name:	  	[**]	  	
	Address:	  	10 Presidential Way	  	
		  	 Woburn, MA 01801

USA
	  	
	E-mail: 	  	[**]	  	
	Phone: 	  	[**]	  	
	Fax: 	  	[**]	  	

  

	 	(b)	neckermann.de Service Manager: 

  

					
	Name:	  	[**]	  	
	Company:	  	neckermann.de GmbH	  	
	Address:	  	Hanauer Landstr. 360, 60386 Frankfurt, Germany
	Phone: 	  	[**]	  	
	Fax: 	  	[**]	  	
	E-mail:	  	[**]	  	

  

	26.1.2	Subject to the other provisions of this Section 26, each party may replace its Service Manager by notice to the other party. 

 

	26.1.3	The Service Managers shall meet at least [**] and Demandware’s Service Manager shall report on the status of the Services, any Problems and the development of the
eCommerce Platform. Such meeting may be held physically or by phone, as agreed between the Service Managers from time to time. 

  

	26.2	Steering Committee The parties will further establish a steering committee (“Steering Committee”) comprising one member of each party, which shall
oversee the general provision of the Services and the collaboration of the parties and serve as second level of escalation of any disputes arising in connection with the Services. Each party shall appoint its member of the Steering Committee without
undue delay after the launch of the first Customer Web Site. 

  

	27.	CONTRACT CHANGE MANAGEMENT 

  
 - 32 -

	27.1	Either party may submit to the other party a request to change, amend or extend this Agreement (including, for the avoidance of doubt, the Services and the eCommerce
Platform) (“Contract Change Request”). This includes the request for solution support services (Exhibit B) and for project work (PART I) by neckermann.de. 

 

	27.2	Within [**] Business Days after the receipt of a Contract Change Request, Demandware will assess neckermann.de’s Contract Change Requests and will outline and
offer the Services and further amendments to the contract which are necessary for the implementation of the Contract Change Request, including changes to other Services and to the fees. Any additional fees or changes to the fees shall be reasonable
and in-line with market standards. 

  

	27.3	Neckermann.de shall be free to accept or reject the offer made by Demandware. If the parties agree on the Contract Change Request, they shall execute an agreed Contract
Change Request form in writing. The amendment to this Agreement shall become effective upon the due execution of the Contract Change Request form by the parties. 

 

	27.4	neckermann.de will assess Contract Change Requests submitted by Demandware in good faith and will discuss them with Demandware. neckermann.de shall not be obliged to
accept Contract Change Requests submitted by Demandware. 

  

	28.	DISPUTE RESOLUTION 

  

	28.1	The parties will use best efforts to resolve any disputes arising out of or in connection with this Agreement in good faith and in an amicable manner.

  

	28.2	If disputes cannot be resolved on the level of the Project Managers or the Service Managers, either Party may refer such dispute to the Steering Committee or to the
Project Steering Committee, respectively, if related to the Implementation Project. If the dispute cannot be resolved on this level within [**] Business Days, either party shall be entitled to refer the dispute to the parties’ management, i.e.
to the Chief Operational Officer on the side of neckermann.de and to Chief Executive Officer on the side of Demandware. 

  

	28.3	The party referring a dispute to a higher escalation level shall describe the dispute and provide a proposed resolution in writing or by e-mail. Such description shall
be provided to the respective escalation level and simultaneously to the other party. The other party will respond to the description in writing or by e-mail and shall also provide a proposed resolution by no later than [**] Business Days before the
meeting of the respective escalation level, if possible. 

  

	29.	NOTICES 

  

	29.1	Notices and any other communication under or in relation to this Agreement shall be addressed to the following contact persons: 

 

	29.1.1	To Demandware: 

  
 - 33 -

			
	Name:	  	Brian Preti
	Position:	  	Controller
	Department:	  	Finance
	Address:	  	10 Presidential Way
		  	Woburn, MA 01801
		  	USA
	Phone:	  	+1 781 756 3700
	Fax:	  	+1 781 756 3747
	E-mail:	  	bpreti@demandware.com

  

	29.1.2	To neckermann.de: 

  

			
	Name:	  	Stefanie Salzmann
	Position:	  	IT Controlling
	Department:	  	IPM
	Address:	  	neckermann.de GmbH
		  	Hanauer Landstr. 36060386 Frankfurt, Germany
	Phone:	  	+49 69 404 5737
	Fax:	  	+49 69 404 5524
	E-mail:	  	stefanie.salzmann@neckermann.com

  

	29.2	Changes of the above contact details shall be notified to the other party without undue delay. Each party may replace its contact person by notice to the other party,
such notice to include the contact details of the new contact person. 

  

	29.3	Any notices under this Agreement shall be made in writing, by telefax or by e-mail, provided that notice of termination (Kündigungserklärung) must be
made in writing or by telefax and not by e-mail. 

  

	30.	FINAL PROVISIONS 

  

	30.1	Relationship of the Parties This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties
and Demandware will be considered an independent contractor when performing any services hereunder. 

  

	30.2	No Benefit to Others 

 Other than
neckermann.de’s Affiliates, there are no intended third party beneficiaries of this Agreement. The representations, warranties, covenants, and agreements contained in this Agreement are for the sole benefit of the parties and
neckermann.de’s Affiliates and their respective successors and permitted assigns, and they are not to be construed as conferring any rights on any other persons. 
  

	30.3	Entire Agreement / Termination of Preceeding Agreements 

  
 - 34 -

 This Agreement contains the entire agreement between the parties on the subject matter of
this Agreement. There are no side agreements at the time of signing. Any general terms and conditions of the Parties shall not apply. 
 Upon this Agreement becoming effective, the client services agreement between the parties dated April 21st 2008 (“Client Services Agreement”), the
statement of work for the high level discovery phase (“HLD Statement of Work”) between the parties dated April 21st 2008 and the letter of intent between the parties dated
April 21st 2008 (“Letter of Intent”) shall terminate. Any rights and claims that have already accrued under the Client Services Agreement, the HLD Statement of Work and the Letter of Intent at the time
of termination remain unaffected. 
  

	30.4	Amendments, Supplements and Waivers 

 Amendments and supplements to this Agreement and waivers of any rights under this Agreement shall only be effective if made in writing. The written form may not be replaced by electronic form. 

No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right. Other than as
expressly stated herein, the remedies provided herein are in addition to, and not exclusive of, any other legal remedies. 
  

	30.5	Transfer and Assignment 

 The
transfer or assignment of any rights and obligations under this Agreement to third parties requires the prior written approval of the other party, provided that, such approval shall not be unreasonably withheld or delayed by neckermann.de, provided
that in any event, Demandware may assign its rights and obligations hereunder in connection with a merger, corporate reorganization, or sale of all or substantially all of its assets. The parties remain free to assign claims for the payment of money
to third parties (Section 354a of the German Commercial Code (Handelsgesetzbuch)). 
  

	30.6	Place of Performance 

 All
Services, including all deliverables and project work, shall be made available at the location(s), if any, specified in the applicable Statement of Work. if such location is not specified in the applicable Statement of Work, all deliverables and
project work shall be made available at the premises of neckermann.de at Hanauer Landstrasse 360, D-60386 Frankfurt am Main, Germany, or at the premises of such other Affiliate of neckermann.de receiving the respective Services unless otherwise
specified in this Agreement. 
  

	30.7	Governing Law and Place of Jurisdiction 

 This Agreement shall be governed by and construed in accordance with the laws of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). 

  
 - 35 -

	 	To the extent permitted by law, the courts of Frankfurt am Main, Germany, shall have exclusive jurisdiction with respect to any disputes, actions and proceedings
between the parties in connection with this Agreement. 

  

	30.8	Safeguarding Provision 

  

	 	Should individual provisions of this Agreement (or any agreements made between the parties in relation thereto) be or become invalid or unenforceable in whole or in
part, or should a gap in this Agreement (or any agreements made between the parties in relation thereto) become evident, this shall not affect the validity of the remaining provisions. Instead of the invalid or unenforceable provision, or in order
to fill in the gap, such appropriate regulation shall be deemed to be agreed which, to the extent legally permissible, comes closest to what the Parties intended or would have intended in view of the purpose of this Agreement (and the agreements
made between the parties in relation thereto) if they had considered this point at the time of conclusion of this Agreement (or the agreements made between the parties in relation thereto). 

 

	30.9	Counterparts 

  

	 	This Agreement may be executed in counterparts, which taken together shall form one legal instrument. 

 

	30.10	Construction 

  

	30.10.1	Unless the context of this Agreement clearly requires otherwise: (i) references to the plural include the singular, the singular the plural, and the part the
whole, references to one gender include all genders, (iii) “or” has the inclusive meaning frequently identified with the phrase “and/or,” (iv) “including” has the inclusive meaning frequently identified with
the phrase “including but not limited to” or “including without limitation,” and (v) references to “hereunder,” “herein” or “hereof” relate to this Agreement as a whole. Any reference in this
Agreement to any statute, rule, regulation or agreement, including this Agreement, shall be deemed to include such statute, rule, regulation or agreement as it may be modified, varied, amended or supplemented from time to time.

  

	30.10.2	Unless expressly otherwise indicated in this Agreement, (x) dates and times are specified in Central European Time (CET) or Central European Summer Time (CEST), as
applicable on the relevant date, (y) currency amounts are specified and payable in Euro and (z) fee amounts exclude turnover tax (Umsatzsteuer). 

  

	30.10.3	English terms to which a German translation has been added shall be interpreted throughout this Agreement in the meaning assigned to them by the German translation.

 *** 

  
 - 36 -

 MASTER SUBSCRIPTION AGREEEMENT 

- EXECUTION PAGE - 
  

					
	On behalf of the Demandware:	 		 	On behalf of neckermann.de:
			
	Boston, 6-6-08	 		 	Frankfurt, 2-6-2008
	Place, Date	 		 	Place, Date
			
	J. Barnett, SVP	 		 	Thorsten Waack, DO
	Name, Function	 		 	Name, Function
			
	/s/ Jeffrey Barnett	 		 	/s/ Thorsten Waack
	Signature	 		 	Signature
			
	  	 		 	Frankfurt, 2-6-2008
	Place, Date	 		 	Place, Date
			
	  	 		 	Oliver Bialawois, DO
	Name, Function	 		 	Name, Function
			
	  	 		 	/s/ O. Bialawois
	Signature	 		 	Signature

  
 - 37 -

 EXHIBIT A 
 Demandware eCommerce Platform 
 Product Capabilities 

The eCommerce Platform includes the Demandware Storefront Application, Demandware Business Manager, Demandware Control Center, Demandware Studio, and
Demandware Webservices, together with a Primary Instance Group (production, staging and development instances) and development sandboxes for each Realm within the Demandware eCommcrce Application 

Product Feature List 
 Shopping -
Search & Navigation 
 [**] 
 Merchandising & Pricing 
 [**]

 Promotion 

[**] 
 Customer
Registration & Self Service 
 [**] 

Checkout and Payment 

[**] 
 Order
Management and Editing 
 [**] 
 Analytics 
 [**] 

Product & Catalog management 
 [**] 
 Content Management 

[**] 
 Customer
Management/Profile 

 MASTER SUBSCRIPTION AGREEMENT 

 
 [**] 
 Multiple and Localized Site Management 
 [**] 

User Management 
 [**]

 [End of Exhibit A] 

 EXHIBIT B 
 Support & Training 
  

	I.	Support Overview 

 The Demandware support
model follows a 3-tier industry best practice to effectively handle inquiries at all levels. The table below outlines the support structure and escalation flow to address simple end user inquires to more complex technical issues requiring Demandware
expertise. 
  

					
	 Level
	  	 Support Group
	  	 Description

	Level 1	  	 Customer Service
  

	  	 Customer Service is the initial contact point which all end users of the site log their issues or questions. The function of this
support level is to provide the primary communication channel for end-users as well as lo provide basic inquiry handling. Customer Service personnel isolate eCommerce platform issues from other types of user inquiries and escalate them onto the
Solution Support team.
  
 Responsibility: Customer or designated 3rd party.

			
	Level 2	  	 Solution Support
  

	  	 The Solution Support team is responsible for all inquires and issue resolution related lo the custom application deployed on the
Demandware platform. This team is staffed by [**].
  
 Responsibility:
Customer or designated 3rd party; or Demandware if
Solution Support option is contracted.

			
	Level 3	  	 Product Support
  

	  	 Product Support is provided by Demandware to authorized, designated contacts trained or certified on our products. The Product Support
team has ultimate responsibility for problem resolution of the Demandware platform and manages all technical escalation into Demandware engineering via support processes.

 
 Responsibility: Demandware.

 Note: Support for custom application and configuration issues specific to each customer deployment are considered
“Solution Support” and fall outside the entitlements of the “Product Support” offering. Solution Support can be provided by an authorized partner/integrator of choice or directly by Demandware for a fee. 

Severity Levels 
 When reporting a
case to Demandware technical support, use the following Severity Definitions to categorize the nature and impact of the problem you are experiencing. 

  
 40 

 MASTER SUBSCRIPTION AGREEMENT 

 
  

					
	 Severity
	  	 Definition
	  	 Response Time

			
	Severity 1	  	A condition whereby the product is substantially inoperable in a post-launch production instance with a high impact to multiple users of the site and a mutually agreed upon
workaround has not been Implemented in such a way that the Issue has been mitigated.	  	Less than [**] response time [**]
			
	Severity 2	  	A condition whereby a substantial product feature is not working or a substantial performance problem exists which causes the product to perform poorly, impacting multiple users of
the site. A workaround is available and can be implemented.	  	[**] (as hereinafter defined
			
	Severity 3	  	A condition whereby the product malfunctions but user operation is not substantially impacted. Also appropriate for “How-to Questions” and other low impact product
inquiries.	  	[**]
			
	Severity 4	  	A condition whereby a cosmetic product or documentation error exists and user operation is not impacted. Also appropriate for product enhancement requests.	  	[**]

 By design, the Demandware platform provides the customer with full control of the storefront, including the ability to
make and deploy changes to the storefront. Customers are responsible for following best practices when making and deploying these changes to ensure the integrity and quality of the site is not compromised. Should a customer deploy changes which
result in a Severity 1 or Severity 2 situation, our mutually agreed resolution plan would be to rollback the changes, stabilize the site and work to resolve the problem as a Severity 3 case in a controlled environment. 

Examples of Severity 1 & 2 Issues 
  

					
	 	  	 What Is
	  	 What Is Not

	Severity 1	  	[**]	  	[**]
	Severity 2	  	[**]	  	[**]

 Customer has the ability to choose the severity of a support case when logging an incident, however, Customer shall
follow the above outlined Severity definitions when doing so. Deviations from these definitions will be managed on a case by case basis, however should a pattern of repeated deviation exist, Demandware will take necessary corrective steps, such as
revoking case logging privileges from relevant contacts. 
 Engaging Customer Support: 

 

	 	•	 	 Online Self Service entitlements include: Case Management, Knowledge Base, Documentation & Faq’s, Technical Alerts and communications.

  

	 	•	 	 Customer Support hours are based upon case severity: SEV1 hours are [**]; SEV2 hours are [**]. Cases can be logged via the web at: [**] or by sending
email to [**], or by calling Toll-Free [**]. When reporting a case, please provide the following details: 

  

			
	 Information
	  	 Examples

	[**]	  	[**]
		  	

 MASTER SUBSCRIPTION AGREEMENT 

 
  

	II.	Product Support 

 Product
Support is included with your Demandware subscription fee and provides maintenance and support services for the Demandware product. Product Support coverage applies to all instances and environments covered by your subscription including
development, staging and production instances. 
  

	 	a.	Entitlements of Offering 

  

	 	•	 	 Guaranteed platform uptime of >[**]% 

  

	 	•	 	 Ongoing maintenance across all production, staging and development environments. 

 

	 	•	 	 New product features, enhancements and product corrections 

 

	 	•	 	 3rd line technical support for Demandware software suite: 

  

	 	•	 	 Demandware Reference Application 

  

	 	•	 	 Business Manager 

  

	 	•	 	 Demandware Studio 

  

	 	•	 	 Control Center 

  

	 	•	 	 Online Self Service entitlements including: 

  

	 	•	 	 Case Management 

  

	 	•	 	 Knowledge Base 

  

	 	•	 	 Documentation & Faq’s 

  

	 	•	 	 Technical Alerts 

  

	III.	Solution Support 

Solution Support extends support coverage to the configuration and customizations made to the Demandware application. Support of this
customized layer is required in order to meet your ongoing business and integration changes over time. Solution Support compliments Demandware’s Product Support to provide complete application and platform coverage for a predictable budgeted
cost. This level of service can be provided by a certified Partner of choice, or directly by Demandware Support Services. 

Support of the customer store application: 
  

	 	•	 	 The focus of Solution Support is on break-fix troubleshooting, problem diagnosis and repair, including storefront functionality, performance,
integration and Business Manager configuration. 

 Application defect management and reporting:

  

	 	•	 	 Log and manage all reported issues in case management system according to severity, priority and level of impact. 

 

	 	•	 	 Diagnose and track problem Root Cause for each case reported and provide summary report upon request 

 

	 	•	 	 Provide customer with web Self Service interface to log, track and report all case history 

 MASTER SUBSCRIPTION AGREEMENT 

 
 Defect Resolution 

 

	 	•	 	 Troubleshoot issues and problems, including: 

  

	 	•	 	 Replicating issues in dedicated support environment 

  

	 	•	 	 Diagnosis of template, pipeline, and CSS, interface extensions, custom scripts and scheduled jobs 

 

	 	•	 	 Analysis of application and server logs as needed 

  

	 	•	 	 Patch release process 

 Assumptions and Limitations 
 Customer will have access to case logs and
Solution Support balance via Customer Central. 
 All support cases submitted to Demandware must be performed by Customer
Designated Support Contacts. A Designated Support Contact is someone who has attended Demandware Product Training and has an understanding of the implementation and application. Customer may have up to [**] Designated Support Contacts. 

Upon review, certain cases may be determined to fall outside the scope and intent of Solution Support and require Client Services
consulting. These items will be discussed with Customer and Demandware Client Services team and handled under a separate Statement of Work agreement. Some examples of non-covered issues: 

 

	 	•	 	 Application redesign work 

  

	 	•	 	 Application architectural changes 

  

	 	•	 	 Enablement of new Demandware platform features 

  

	IV.	Training 

 The Demandware training
curriculum is designed to address the needs of every member of your team: Marketing & Merchandising professionals, eCommerce Operations, and Developers. Courses involve interactive lectures and instructional labs, and each is carefully
targeted to the skill sets necessary to perform all activities relevant to that user constituency. 
 The following courses are available
through Demandware Educational Services: 

 MASTER SUBSCRIPTION AGREEMENT 

 
  

			
	Course:	  	Demandware Essentials
	Audience:	  	Customer and/or partner project teams
	Length:	  	1 day
	Description:	  	This interactive one day session provides team members with an overview of the Demandware eCommerce solution. Topics addressed include product functionality, project methodology,
common system integration points and approaches, and system architecture. The purpose of this training is to prepare the team to participate in and make decisions related to the design and development of a Demandware Storefront.
		
	Course:	  	Managing the Demandware Storefront
	Audience:	  	Customer Business Users, specifically marketing and merchandising staff with hands-on responsibilities
	Length:	  	2 days
	Description:	  	This results-oriented training session provides your team with the knowledge and skills necessary to manage catalogs, content, products and pricing, configure promotions,
implement search engine optimization (SEO) strategies, review analytics data, and administer the system. Customized to the specifics of your storefront.
		
	Course:	  	Developing a Demandware Storefront
	Audience:	  	U1/web developers
	Length:	  	4 days
	Description:	  	This course provides software developers with the knowledge and skills necessary to develop, customize, and deploy Demandware applications through a series of lectures and
challenging lab applications.
		
	Course:	  	U1 Design and Development Workshop
	Audience:	  	Customer and partner application developers
	Length:	  	.5 days
	Description:	  	This workshop provides web developers and creative team members with an overview of the Demandware eCommerce Reference Storefront CSS. Topics addressed include an overview of
Demandware development process and hands-on practice modifying the CSS which drives page layout and page element styles.

 [End of Exhibit B] 

 EXHIBIT D - OPERATING SERVICES 

to the 
 Master
Subscription Agreement (MSA) 
 (“Agreement”) 

dated June 2nd, 2008 

between 

DEMANDWARE, INC. 
 (“Demandware”) 
 AND 

NECKERMANN.DE GMBH 
 (“neckermann.de”) 
 Demandware proprietary and confidential 

	1.	GENERAL 

 Upon completion
of the Detailed Discovery phase SOW, the parties will mutually agree upon specifications detailing the Operating Services to be provided by Demandware under the Agreement. This Exhibit D sets forth a preliminary, specification for such operating
services based on information gathered during the High-Level Discovery (HLD) phase SOW. The parties contemplate that this Exhibit D will be updated upon mutual agreement and completion of Detailed Discovery phase SOW. For the elimination of doubt,
the parties acknowledge and agree that this Exhibit D shall be binding in the event that the parties cannot mutually agree on terms and conditions replacing the terms and conditions set forth herein. 

 

	2.	VOLUMETRIC ASSUMPTIONS 

The operating environment has been sized according to the following volumetric parameters. Should any of the assumptions change regarding
these parameters, then the parties will evaluate and mutually agree appropriate modifications to the specified operating environment. 
  

																							
	 	  	2008	 	  	 	 	  	Annual Increase	 	  	 	  	2008	 	  	Annual Increase	 
	 Hourly Number
	  	Average	 	  	Peak	 	  	%	 	  	 Absolute Size
	  	Number	 	  	% or Number	 
	 [**]
	  				  				  				  	[**]	  				  			
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	[**]	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	[**]	  	 	[**]	  	  			
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	[**]	  	 	[**]	  	  			
	 [**]
	  	 	[**]	  	  	 	[**]	  	  				  	[**]	  				  			
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	[**]	  	 	[**]	  	  			
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	[**]	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	[**]	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	[**]	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  				  	[**]	  	 	[**]	  	  	 	[**]	  
	 [**]
	  				  				  				  	[**]	  	 	[**]	  	  			
	 [**]
	  	 	[**]	  	  	 	[**]	  	  				  	[**]	  	 	[**]	  	  			
	 [**]
	  	 	[**]	  	  	 	[**]	  	  				  	[**]	  	 	[**]	  	  			
	 [**]
	  	 	[**]	  	  	 	[**]	  	  				  	[**]	  				  			
	 [**]
	  				  				  				  	[**]	  	 	[**]	  	  			
	 [**]
	  				  	 	[**]	  	  				  	[**]	  	 	[**]	  	  			
	 [**]
	  				  	 	[**]	  	  				  	[**]	  				  			
	 [**]
	  				  				  				  	[**]	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  				  	[**]	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  				  				  	[**]	  	 	[**]	  	  	 	[**]	  
		  				  				  				  	[**]	  				  			
		  				  				  				  	[**]	  				  			

  
 - Page 2 -

	3.	DEMANDWARE ECOMMERCE APPLIANCE (POD) 

 Demandware has specified [**] eCommerce Appliances to service the Customer operational environment supporting the volumetrics outlined in Section 2 of this exhibit D. Each eCommerce Appliance will be
comprised of the following components: 
  

																	
	Group	  	Component	 	  	Quantity	 	  	Vendor	 	  	Model	 
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  	 	[**]	  	  				  	 	[**]	  	  			
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  				  			
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  				  			
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  			
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  			
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  	 	[**]	  	  				  				  			
	 [**]
	  				  				  				  			

  
 - Page 3 -

	4.	[**] POD HARDWARE 

 In connection with the
POD hosting services to be provided by Demandware pursuant to terms and conditions to be mutually agreed by the parties upon completion of the Detailed Discovery phase SOW, Demandware shall [**] the hardware and associated equipment (the
“POD Hardware”) necessary to provide such POD hosting services to neckermann.de pursuant to the following terms and conditions: 
  

	 	A.	Demandware shall own and/or retain all rights in and title to the POD Hardware and shall [**] POD Hardware pursuant to this Section 4 of Exhibit D.

  

	 	B.	In consideration for the [**] of the POD Hardware to neckermann.de, neckermann.de shall make the following payments to Demandware: 

 

	 	a.	One (1) payment of [**] EUR payable on June 1, 2008; 

  

	 	b.	One (1) payment of [**] EUR payable on July 1, 2008; and 

  

	 	c.	Beginning on August 1, 2008 and on the first day of each calendar month thereafter through and until July 31, 2011, neckermann.de shall make monthly [**]
payments of                      [**]
                     EUR each to Demandware. 

  

	 	C.	Notwithstanding anything to the contrary in this Agreement or any Exhibit attached thereto, the obligation to make the [**] payments set forth in Parts A and B of this
Section 4 is irrevocable and under any circumstances shall survive any termination or expiration of this Agreement. 

  

	 	D.	Demandware and neckermann.de expressly agree that as soon as practicable after execution of this Agreement, but in any event prior to such time that Demandware makes a
binding commitment to purchase any portion of the POD Hardware, Demandware and neckermann.de shall enter into an enforceable, stand-alone written agreement that binds Demandware and neckermann.de to terms and conditions necessary to effect the terms
set forth in this Section 4. 

  

	5.	ADDITIONAL TERMS 

 Upon completion of the
HLD phase SOW, the parties will incorporate any other mutually agreeable specifications and/or terms and conditions relating to the ongoing operating services to be provided by Demandware. 
 [End of Exhibit D] 

  
 - Page 4 -

 EXHIBIT E - SERVICE LEVEL AGREEMENT 

to the 
 Master
Subscription Agreement (MSA) 
 (“Agreement”) 

dated June 2nd, 2008 
 between 
 DEMANDWARE, INC. 

(“Demandware”) 
 AND 
 NECKERMANN.DE GMBH 

(“neckermann.de”) 

	1.	DEFINITIONS 

 1.1 Any capitalised terms
used in this Exhibit E shall have the meaning ascribed to such term in the Agreement or relevant Statement of Work, unless defined otherwise in this Exhibit E. 
 1.2 “At Risk Amount” means the aggregate amount of Subscription Fees payable by neckermann.de during the respective Measurement Period before deduction of any Service Credits or other
reductions. 
 1.3 “Availability” is defined for each Service Level in respect of the specific Measured Service and
“Available” shall be construed accordingly. 
 1.4 “Demandware Reference Application” means the standard Demandware
storefront, which is used for monitoring the availability of the Service. 
 1.5 “Maintenance Window” means the time period
during which the Demandware may carry out maintenance work and is specified for each Service Level. 
 1.6 “Max Permitted Downtime”
means the maximum time period during each Measurement Period during which the Measured Service may be unavailable due to Maintenance Work and is specified for each Service Level. 
 1.7 “Measured Service” means the Service or the Services for which the respective Service Level is defined. 
 1.8 “Measurement Period” means, in respect of a particular Service Level, the period during which the Service Level is measured, as is further specified in this Exhibit E or a Statement
of Work. In case the operation of the relevant Measured Service commences during a Measurement Period, the first Measurement Period will be from the day of service commencement until the last day of such Measurement Period. In case the Agreement
terminates in respect of the Measured Service during a Measurement Period, the Measurement Period will be from the first day of the Measurement Period until and including the day of termination. 

1.9 “Excluded Downtime” means the aggregate number of minutes during which the Measured Service was not Available during the respective
Measurement Period and defined as the following: 
  

	 	a)	any period for which Demandware has notified neckermann.de at least [**] in advance that such maintenance work will be carried out, provided that Demandware will use
commercially reasonable efforts to schedule all such maintenance work during the Maintenance Window; 

  

	 	b)	such maintenance work does not result in any non-Availability of the Measured Service in excess of Max Permitted Downtime in the aggregate during a Measurement Period;

  

	 	c)	any period of unconfirmed unavailability lasting [**] or less; and 

  
 - 2 -

	 	d)	any unavailability caused by circumstances beyond Demandware’s reasonable control, including without limitation, (1) acts of God, (2) acts of government,
(3) flood, fire or earthquakes, (4) civil unrest, (5) acts of terror, (6) strikes or other labor problems (other than those involving our employees), (7) computer or telecommunications failures or delays involving hardware
or software not within our possession or reasonable control, (8) network intrusions or denial of service attacks, (9) Customer’s information content or application programming, and (10) acts or omissions of Customer or its
agents. 

 For the avoidance of doubt, any other non-Availability of the Measured Service during or outside a
Maintenance Window will not be considered as Excluded Downtime. 
 1.10 “Reporting Details” are defined for each Service Level
and mean the details to be included in the Service Level Report for the respective Service Level. 
 1.11 “Service Credits”
means such portion of the At Risk Amount that Demandware is obliged to credit lo neckermann.de due to a failure lo meet or exceed the Service Levels pursuant to this Exhibit E (as may be amended from time to time) in accordance with the
Agreement. 
 1.12 “Service Level” means the definition of service quality or a time for the provision of a certain Measured
Service as set forth in this Exhibit E or a Statement of Work. 
 1.13 “Unplanned Downtime” means the aggregate number of
minutes during which the Measured Service was not Available (as defined for the relevant Service Level) during the respective Measurement Period and does not include Excluded Downtime. 
 1.14 “Total Minutes” means the aggregate number of minutes during the respective Measurement Period. 
  

	2.	SERVICE LEVELS 

 2.1 Availability

 Demandware shall provide the Measured Service with an Actual Monthly Availability of at least the Target Monthly Availability
(“Service Level Monthly Availability”). 
 2.1.1 Key Parameters 

The following key parameters shall apply in respect of the Service Level Monthly Availability: 

 

			
	 Parameter
	  	 Definition

	 Measured Service
	  	eCommerce Platform
		
	 Target Monthly Availability (%)
	  	[[**]]% in each Measurement Period

  
 - 3 -

			
	 Parameter
	  	 Definition

	 Measurement Period
	  	Calendar month
		
	 Actual Monthly Availability (%)
	  	[**]
		
	 Maintenance Window
	  	[**]
		
	 Max Permitted Downtime
	  	[**] per Measurement Period; provided that [**] shall be allowed for the performance of Upgrades and Updates.
		
	 Availability
	  	The Measured Service will be considered “Available” for the purposes of Exhibit E if the Demandware Reference Application is available in all material respects in
accordance with [the specifications and function requirements set forth in Exhibit A.. For any partial calendar month during which the Customer subscribes to the Service, general availability will be calculated based on the entire
calendar month, not just the portion for which the customer has subscribed. In addition, unavailability of some specific features or functions within the Service, while others remain available, will not constitute unavailability of the Service, so
long as the unavailable features or functions are not, in the aggregate, material to the Service as a whole.
		
	 Measurement
	  	 The Availability of the Measured Service will be determined as follows:

 
 [**].

		
	 Reporting Details
	  	[**].

  

	2.1.2	Service Credits In case the Actual Monthly Availability is below the Target Monthly Availability during any Measurement Period, neckermann.de shall be entitled to
Service Credits in respect of such Measurement Period as follows: 

  

																	
	 	  	Service Credits in % of At Risk Amount	 
	 Actual Monthly Availability (%)
	  	1st month	 	  	2nd month*)	 	  	3rd month*)	 	  	4th month*)	 
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  

  
 - 4 -

																	
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 [**]
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  

 The following terms shall apply in connection with the application of service level credits pursuant to
this Section 2.1.2: 
  

	 	•	 	 Applies if the Target Monthly Availability is not met or exceeded during two, three or four consecutive Measurement Periods, respectively, for the
Service Level breach in the second, third or fourth Measurement Period, respectively. 

  

	 	•	 	 The total service credit percentage shall not exceed [**] percent ([**]%) in any reporting period. 

 

	 	•	 	 If the total service credit percentage reaches [**] percent ([**]%) in a single Measurement Period, Customer shall be entitled to terminate the
contract in accordance with section 24 of the Master Subscription Agreement if the Availability does not meet the Target Monthly Availability in the subsequent reporting period by providing written notice to Demandware within [**] days of the end of
such subsequent reporting period. 

 [End of Exhibit E] 

  
 - 5 -

 EXHIBIT F 
 TECHNICAL AND ORGANISATIONAL MEASURES FOR DATA PROTECTION 
 Demandware will in its area of
responsibility provide the following technical and organisational measures for data protection. Further measures for data protection may be agreed in the Statements of Work; any specific provisions in the Statements of Work shall prevail over the
following provisions. 
 [**] 
 Confidential Materials omitted and filed separately with the Securities and Exchange Commission pursuant to a request for confidential treatment. A total of two pages were omitted. 

*** 
 Demandware proprietary and
confidential 

 Exhibit G 
 Demandware Business Continuity and Security 
 Policies and Procedures
overview 
  

	1.	Security Overview 

 The Demandware
security strategy is designed to protect your data at multiple levels, including data security, data integrity, and data privacy. 
 To ensure
the privacy, security, and availability of your data and transactions, Demandware employs the following technologies in delivering its service. 

[**] 
  

	 	1.1	Data Center Security 

 [**]. 

 

	 	1.2	Network Security 

 Demandware’s
network is protected by [**]. 
  

	 	1.3	Data Security and Availability 

 [**]

  

	 	1.4	Secure Application Access 

Demandware’s customers access the administration application [**]. 
  

	 	1.5	System Security 

 [**]. 

 

	 	1.6	System Reliability 

 Demandware looks at
its application as well as the infrastructure as a tightly integrated system. [**]. 
 Demandware has in place an expert team to provide
services for server and network management, monitoring, backups, and other necessary maintenance. [**]. 
  

	 	1.7	Data Privacy Retention 

 [**]. 

Upon termination of a Customer relationship, Demandware will immediately deprovision the customer environment and after [**] days but before [**] days,
destroy the customer 

 
environment configurations including all data contained within unless otherwise restrained by legal proceedings or compliance standards. 

 

	2.	Disaster Recovery and Business Continuity 

  

	 	2.1	Summary 

 Demandware’s provides a
SaaS (Software as a Service) eCommerce product to its customers. This combines both the ongoing development and maintenance of the software application and the technical delivery (hosting) of the application for our customers and their consumers.
The responsibility for providing a great experience for both our customers and their consumers is shared between Demandware for the product, and the customer for visual design and business logic customization and merchandizing. 

In order to provide a stable and resilient product to our customers, Demandware has developed and implemented a number of technologies and procedures for
protecting critical assets so that they could be restored with confidence in a reasonable period, should a critical failure or natural disaster occur. In addition, the Demandware product enables our customers to [**]. 

Although Demandware will continue to modify and optimize procedures related to backup/restore and disaster recovery over time, a general description can
be found below. 
  

	 	2.2	Product Development and Delivery Procedures 

  

	 	2.2.1	Scope 

  

	 	•	 	 Policies and Procedures 

  

	 	•	 	 Requirements and Specifications 

  

	 	•	 	 Defects and Feature Requests 

  

	 	•	 	 Ecommerce Application Source Code 

  

	 	•	 	 Grid Management Application Source Code 

  

	 	2.2.2	Strategy 

  

	 	•	 	 Repositories are located in our corporate office on secured RAID arrays 

 

	 	•	 	 Rolling weekly snapshots are maintained at a second secure location 

 

	 	•	 	 Major releases are published to DVDs held in escrow at Iron Mountain 

 

	 	2.2.3	Recovery 

  

	 	•	 	 Determine impacted systems or data and repair cause of failure or loss 

 

	 	•	 	 Restore data from most recent archive and roll forward any transactions 

 

	 	•	 	 Record and communicate event to impacted departments 

  

	 	2.3	Delivery Platform and Customer Configurations 

  

	 	2.3.1	Scope 

  

	 	•	 	 Authentication and Authorization Directory 

  

	 	•	 	 Dynamic Configuration Slate Database 

	 	•	 	 Static Device Configuration 

  

	 	•	 	 Security Certificates 

  

	 	•	 	 DNS Entries 

  

	 	2.3.2	Strategy 

  

	 	•	 	 Repositories are located in each POD on secured RAID array or are replicated over two redundant devices 

 

	 	•	 	 Rolling daily snapshots are maintained on a second POD RAID array 

 

	 	•	 	 Rolling weekly snapshots are maintained at our corporate office on a secured RAID array 

 

	 	•	 	 Static service configuration database also utilizes transaction logging 

 

	 	2.3.3	Recovery 

  

	 	•	 	 Determine impacted systems or data and repair cause of failure or loss 

 

	 	•	 	 Restore data from most recent archive and roll forward any transactions 

 

	 	•	 	 Record and communicate event to impacted departments and customers 

 

	 	2.4	Customer Data and Customization 

  

	 	•	 	 The Demandware Grid and member PODs (Points of Delivery) consist of state of the art applications and delivery platform engineered for on-demand
eCommerce services and hosted at our provider’s world class datacenters. There are many levels of redundancy within the Demandware Grid and member PODs. In addition, Demandware has also prepared for a major disaster impacting the operation of a
member POD within the Grid. 

  

	 	•	 	 Customer Realms have both a Primary POD for normal operation and a Secondary POD for temporary use if the Primary POD suffers a substantial event
classified as a Disaster. Each Customer Realm consists of a Primary Instance Group and a Sandbox Instance Group. The Sandbox Instance Groups are not included in the recovery Plan. The Primary Instance Group consists of Production, Staging, and
Development instances and only Live Primary Instance Groups are included in the recovery. 

  

	 	•	 	 Recovery of any Customer implemented external service is not included in this DR Plan. It is the Customers responsibility to determine the method of
recovery for these integration points. 

  

	 	•	 	 Should a Primary POD encounter a disaster that prevents it from functioning, Demandware is prepared to restore production level services on a
predefined Secondary POD. The Secondary POD will be considered temporary and utilized while the Primary POD is restored to operational status. The Secondary POD is a fully operational environment hosted in a different datacenter from their Primary
POD. However, this Secondary POD also serves as the Primary POD for other customers in that region. 

  

	 	•	 	 For purposes of this DR Plan, a disaster is considered any incident or event that results in an extended and major (multi-hour) interruption in
operations of a Primary POD supporting Customers Live Primary Instance Groups. Major interruptions that could contribute to prolonged failure of a POD include (but are not limited to) datacenter, network connectivity or critical POD system

	 	 
failures. For disruptions in service that affect only a portion of Primary PODs’ operations, a subset of these recovery procedures could be used to restore normal operations and a Disaster
will not be declared. 

  

	 	•	 	 Once the Primary Instance Groups and Primary Instance Group Data have been restored and other system configurations restored, the Secondary POD will be
ready for testing of these Instances. The Technical Operations Team will be responsible for initial testing before releasing Instances to the Customers. This includes testing the Demandware Reference Application. Customers are responsible for
testing any external integration services. 

  

	 	•	 	 Testing and exercising the Disaster Recovery Plan helps to verify that the recovery procedures work as intended and that the supporting documentation
is accurate and current. Testing also provides an opportunity to identify any omissions in recovery procedures or documentation and to determine whether personnel are adequately prepared to perform their assigned duties. Therefore, a comprehensive
representative exercise of our DR Plan and support by a Secondary POD will be performed on an annual basis. 

  

	 	•	 	 As disasters are typically complex events with compounding factors, a particular recovery period is difficult to predict and therefore Demandware makes
no representation that recovery is possible in a set period of time. However, in most cases we would expect recovery within 24 hours and target recovery of the core service at 8 hours. 

 

	 	•	 	 Demandware reserves the right to modify the Disaster Recovery Plan as necessary to meet the evolving needs of our business and customers.

  

	3.	Data Security & Standards Compliance 

  

	 	3.1	Sarbanes-Oxley & SAS 70 

  

	 	3.1.1	Overview 

 Demandware is not currently
certified with SAS70 or Section 404 of the Sarbanes-Oxley Act of 2002. 
 [**]. 
 The report is predicated on the knowledge that Demandware eCommerce platform will be an integral component of our customers’ eCommerce transaction system and therefore, we have requested that they
develop the report in a way that provides information to facilitate your understanding how the Demandware eCommerce platform integrates into your control environment and will provide your compliance teams with the information necessary to develop
sound internal controls around the platform. This report is available upon request. 
  

	 	3.2	Payment Card Industry (PCI) Compliance 

  

	 	3.2.1	Overview 

 The Payment Card Industry
(PCI) standard is a ‘security guideline’ developed by credit card companies to ensure the proper handling and protection of cardholder account and transaction 

 
information. The PCI Data Security Standard was formed when Visa’s Cardholder Information Security Program (C1SP) and MasterCard’s Site Data Protection standards merged into the PCI
standard in December 2004. The PCI standard consists of a set of 12 rules (below) for the secure handling of credit card data. This can include credit card numbers and account holder personal identifiable information (such as address, SIN, SSN,
etc). Several major credit card companies have issued a requirement {such as Visa’s CISP) for merchants and service providers to comply with the PCI standard. 
 PCI Data Security Standard (DSS) is the specific standard relevant to Demandware. Demandware has achieved certification as a PCI DSS Level 1 service provider. On an ongoing basis, Demandware is working
with its chosen security auditor, Security Metrics (www.sccuritvnictrics.com) to ensure ongoing compliance with the standard. 
  

	 	3.2.2	Strategy 

  

	 	•	 	 Repositories are located in each POD on a secured RAID array 

 

	 	•	 	 Primary Instance Group (Production/Staging/Development) database utilizes transaction logging and rolling weekly hot backups

  

	 	•	 	 Control Center allows customers to create snapshots of their file and database repositories which are then stored on a secured RAID array

  

	 	•	 	 A customer customization code is also typically stored within their source code control system and periodically uploaded on change

  

	 	•	 	 Business Manager import/export functionality enables on-demand or scheduled transfer of business information eg: products, orders, etc for storage on a
customer’s remote system for integration into their local backup procedures and strategies 

  

	 	3.3	Recovery 

  

	 	•	 	 Determine impacted systems or data and repair cause of failure or loss 

 

	 	•	 	 Coordinate with customer to assess lost data and best archive for restore 

 

	 	•	 	 Restore data from best archive and roll forward any transactions 

 

	 	•	 	 Record and communicate event to impacted departments 

 

	4.	Data Security & Standards Compliance 

  

	 	4.1	Sarbanes-Oxley & SAS 70 

  

	 	4.1.1	Overview 

 Demandware is not currently
certified with SAS70 or Section 404 of the Sarbanes-Oxley Act of 2002. 
 [**]. 
 The report is predicated on the knowledge that Demandware eCommerce platform will be an integral component of our customers’ eCommerce transaction system and therefore, we have requested that they
develop the report in a way that provides information to facilitate your understanding how the Demandware eCommerce platform integrates into your control 

  

 
environment and will provide your compliance teams with the information necessary to develop sound internal controls around the platform. This report is available upon request. 

 

	 	4.2	Payment Card Industry (PCI) Compliance 

  

	 	4.2.1	Overview 

 The Payment Card Industry (PCI)
standard is a ‘security guideline’ developed by credit card companies to ensure the proper handling and protection of cardholder account and transaction information. The PCI Data Security Standard was formed when Visa’s Cardholder
Information Security Program (CISP) and MasterCard’s Site Data Protection standards merged into the PCI standard in December 2004. The PCI standard consists of a set of 12 rules (below) for the secure handling of credit card data. This can
include credit card numbers and account holder personal identifiable information (such as address, SIN, SSN, etc). Several major credit card companies have issued a requirement (such as Visa’s CISP) for merchants and service providers to comply
with the PCI standard. 
 PCI Data Security Standard (DSS) is the specific standard relevant to Demandware. Demandware has achieved
certification as a PCI DSS Level 1 service provider. On an ongoing basis, Demandware is working with its chosen security auditor. Security Metrics (wwvv.securitymetrics.com), to unsure ongoing compliance with the standard. 

[End of Exhibit G] 

  

 Exhibit H 
 Fees 
  

	1.	SUBSCRIPTION FEE 

  

	1.1	Calculation 

  

	 	neckermann.de shall pay to Demandware the Subscription Fee calculated as follows: 

 

	 	Subscription Fee = Percentage of the Annual Gross Merchandise Value 

 

					
	Annual Gross Merchandise Value (GMV)	 	GMV Rate

	 Min
	  	Max	 	(%)
			
	[**]	  	[**]	 	[**]
			
	[**]	  	[**]	 	[**]

 [**] 
  

	 	The Gross Merchandise Value shall be calculated in Euro. Any sales in another currency shall be converted into Euro applying the average closing exchange rate
(amtlicher Schlusskurs) during the reporting period using the rates derived from the following website or at other such sources as mutually agreed by the parties: http://www.oanda.com/convert/classic. 

 

	 	The Subscription Fee covers all services provided by Demandware under Part II of this Agreement including any and all expenses incurred in connection with these
services except for solution support services pursuant to Section 9 of this Agreement. 

  

	 	The Subscription Fee shall apply from the launch of the first Customer Web Site following final acceptance of the implementation project under the Implementation SoW
(“Launch”) until the termination of this Agreement (“Termination”). If the launch or the termination occurs during a calendar month, the Gross Merchandise Value shall only include those sales transactions for goods
and services generated after the day of the launch or until the day on which the termination becomes effective, respectively. 

  

	1.2	Minimum Subscription Fee 

  

	 	Regardless of the actual Gross Merchandise Value, the Subscription Fee payable from Launch until Termination shall not amount to less than EUR [**] (“Minimum
Subscription Fee”) per calendar year. If the Launch or the Termination occurs during a calendar year, the Minimum Subscription Fee shall be pro-rated for such calendar year. 

 

	1.3	Payment 

  

	1.3.1	Downpayment 

  

	 	Upon signature of this Agreement and receipt of an invoice from Demandware, neckermann.de shall pay to Demandware a one-off amount of EUR [**] as an advance payment for
the Subscription Fee (“Downpayment”) in accordance with Section 15 of this Agreement. Such amount shall be repaid by Demandware to neckermann.de in case of a termination of this Agreement pursuant to Section 24.3.l(a) of
this Agreement. 

  

	1.3.2	Quarterly Advance Payments 

  

	 	“Quarter” means a calendar quarter of a calendar year and “Quarterly” shall be construed accordingly. 

 

	 	For each Quarter during the time period between the Launch and the Termination, neckermann.de shall make advance payments in respect of the Subscription Fee (each, an
“Advance Payment”) as follows: 

  

	 	•	 	 First Quarter (January, February and March): EUR [**] 

 

	 	•	 	 Second Quarter (April, May, June): EUR [**] 

  

	 	•	 	 Third Quarter (July, August, September): EUR [**] 

  

	 	•	 	 Fourth Quarter (October, November, December): EUR [**] 

 

	 	If the Launch or the Termination occurs during a Quarter, the Advance Payment for such Quarter shall be pro-rated. 

 

	 	The Downpayment shall be credited against the Advance Payments. 

  

	 	The Advance Payments shall be made at the beginning of the respective Quarter upon receipt of an invoice from Demandware and in accordance with Section 15 of this
Agreement. 

  

	1.3.3	Quarterly Payment of Net Subscription Fee 

  

	 	The Subscription Fee shall be payable Quarterly in arrears in accordance with Section 15 of this Agreement. 

 

	 	Any Advance Payments (including the Downpayment) paid for the calendar year of the respective Quarter and not previously credited shall be credited against the
Subscription Fee payable by neckermann.de. The remaining Subscription Fee payable for such Quarter by neckermann.de shall be referred to as the “Net Subscription Fee”. 

 

	1.3.4	Annual Review 

  

	 	The “Annual Subscription Fee” shall amount to the greater of (i) the Gross Merchandise Value of a calendar year multiplied by the applicable GMV
Rate as described in Section 1.1 of this Exhibit H or (ii) the Minimum Subscription Fee. 

  

	 	If the aggregate amount of the Advance Payments (including the Downpayment) for one calendar year and the Net Subscription Fees for such calendar year exceed the Annual
Subscription Fee for such calendar year, Demandware shall credit the balance against the next invoice. 

  
 - 2 -

 [Note: Annual review required, please see the following example: 

 

																									
	 	  	Q1	 	  	Q2	 	  	Q3	 	  	Q4	 	  	Sum	 	  	Actual Pmt	 
	 Sub Fee
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  			
	 Adv. Pmt
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	 Pmt
	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  

  

	 	The above example results in an overpayment of [**] that needs to be credited on the first invoice subsequent to the end of the calendar year.

  

	2.	SUPPORT AND TRAINING 

  

	2.1	Services / Fees 

  

							
	 Support & Training

				
	3	  	PSUPPORT	  	Product Support	  	Included as part of the Subscription Fee
				
	4	  	SSUPPORT	  	Solution Support	  	TBD (subject to Detailed Discovery)
				
	5	  	TRAINING	  	Customer Enablement Training	  	€ [**] for the Customer Enablement Training package, which includes a single delivery of each of the courses described below.

  

	2.2	Customer Enablement Training Package 

  

																			
	 	  	 Course
	  	Students*	 	  	Format**	 	  	Duration	 	  	Cost	 
	1	  	[**]	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	2	  	[**]	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	3	  	[**]	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  
	4	  	[**]	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  	  	 	[**]	  

  

	*	Additional attendees are subject to additional fees (€[**] per person, per day). The maximum number of students per class is [**]. 

	**	Format: A private course is attended only by members of your staff. Private courses are subject to a [**] person minimum. A public course may be attended by staff from
other organizations and are offered on a quarterly basis. 

 2.3 Travel and expenses associated with delivery of training courses
are not included in the training package. 

  
 - 3 -

 2.4 Educational Services delivered outside those specified in the Customer Enablement Training Package will
be subject to then prevailing rates. 
  

	3.	SOLUTION SUPPORT SERVICES 

  

	 	 Solution support services will be logged and tracked in the Demandware case management tool known as Customer Central. Time logged against each case
will be rounded to the nearest  1/2 hour and charged
at a daily rate of EUR [[**]] (eight hours per day). 

 *** 

  
 - 4 -

 FIRST AMENDMENT TO MASTER SUBSCRIPTION AGREEMENT 

This First Amendment to Master Subscription Agreement (the “Amendment”) is entered into and effective as of March 26, 2009
by and between (i) Demandware, Inc., a Demandware corporation, having its principal place of business at 10 Presidential Way, Woburn, MA 01801 (“Demandware”) and (ii) neckermann.de GmbH, having its principal place of business at
Hanauer Landstrasse 360, D-60386 Frankfurt am Main, Germany (“Customer” or “neckermann.de”). 
 Demandware
and neckermann.de entered into the Master Subscription Agreement, dated June 2, 2008, between Demandware and neckermann.de (the “MSA”). The parties now desire to amend the MSA as set forth herein. Capitalized terms used and not
otherwise defined in this Amendment shall have the meaning set forth in the MSA. 
 For good and valuable consideration, the
receipt and sufficiency of which are hereby acknowledged, the parties agree as follows: 
 1. Amendment to Exhibit D to the MSA.
Section 4 of Exhibit D to the MSA is deleted in its entirety and replaced with the following: 
  

	4.	POD HARDWARE SUBSCRIPTION 

 In connection
with the POD hosting services to be provided by Demandware pursuant to terms and conditions to be mutually agreed by the parties upon completion of the Detailed Discovery phase SOW, Demandware shall dedicate to neckermann.de that portion of
Demandware’s hardware and associated equipment (the “POD Hardware”) necessary to provide such POD hosting services to neckermann.de pursuant to the following terms and conditions: 

 

	I.	POD Hardware Subscription 

  

	1.	Definition of POD Hardware 

Demandware shall as soon as possible define which hardware and associated equipment, or which portion thereof, is necessary to provide the
POD hosting services to neckermann.de as stipulated in the MSA (the “POD Hardware”). 
  

	2.	Dedication of POD Hardware 

Demandware shall, during the “POD Hardware Subscription Term” (as defined below in Section 4 of this Article I),
dedicate the portion of the POD Hardware to neckermann.de that is necessary for Demandware to provide the operating service under the MSA Demandware shall locate the POD Hardware at the datacenters currently located at [**] (the
“POD”) by September 22, 2008. In the event that the definition of the POD Hardware in accordance with Section 1 of this Article I is delayed, the Starting Date shall be reasonably deferred, neckermann.de acknowledges that,
subject to the terms and conditions set forth in the MSA, including, without limitation, terms and conditions relating to data security and the protection of confidential information, Demandware may use a portion of the POD Hardware to provide
services similar to services provided to 

 
neckermann de under the MSA to third parties under agreement with Demandware, provided that, in any event, Demandware agrees that it will not use the POD Hardware to provide services to [**] and
any of their successors or assigns. 
  

	3.	Ownership 

 Demandware shall own
and retain ail rights and title in and to title to the POD Hardware. 
  

	4.	Term 

 The initial term of the
obligations set forth in this Section 4 of Exhibit D shall extend from June 1, 2008 (the “Starting Date”) until July 31, 2011 (the “Initial Term”), neckermann.de shall have the right to, upon no less than
sixty (60) days written notice delivered prior July 31, 2011, to extend the Initial Term for an additional twelve (12) month period at the monthly rate of [**] EUR (as used herein, Initial Term shall include such twelve
(12) month extension period). The Initial Term may be further extended upon mutual, written agreement of the parties (the “Renewal Term”). For purposes of this Agreement, the “POD Hardware Subscription Term” shall
include the Initial Term and any Renewal Term. 
  

	II.	Consideration 

 neckermann
de shall make the following subscription payments to Demandware during the POD Hardware Subscription Term: 
  

	 	•	 	 One (1) payment of [**] EUR payable on June 1, 2008; 

 

	 	•	 	 One (1) payment of [**] EUR payable on July 1, 2008; and 

 

	 	•	 	 Beginning on August 1, 2008 and on the first day of each calendar month thereafter through and until July 31, 2011, neckermann.de shall make
monthly payments of [**] EUR each to Demandware. 

 The subscription payment includes the maintenance and
repair costs associated with the POD Hardware. 
  

	III.	[**] termination of the MSA 

 In the event that the MSA is terminated, Demandware shall allow [**]. Any use by a third party is excluded 
  

	IV.	Survival of Terms 

 The
terms and conditions set forth in this Section 4 of this Exhibit D shall be independent and irrevocable and, in particular, shall not be affected (i) by any termination or extension, for whatever reason, of the MSA, or (ii) whether or
not neckermann de has any need to use the [**] Notwithstanding anything to the contrary in the MSA, any termination, for whatever reason, of the MSA shall not give neckermann.de a right to 

  

			
	First Amendment to the MSA	  	Page 2 of 4

 
terminate the terms and conditions set forth in this Section 4 of this Exhibit D and an ordinary termination is excluded. In any event, both parties’ statutory right for extraordinary
termination for cause remains unaffected. 
 2. No Further Amendment. Except as amended hereby, the MSA shall remain in full force
and effect in accordance with its terms. 
 [Remainder of this page intentionally left blank.) 

  

			
	First Amendment to the MSA	  	Page 3 of 4

 FIRST AMENDMENT TO MASTER SUBSCRIPTION AGREEMENT 

- EXECUTION PAGE - 
  

					
	On behalf of the Demandware:	 		 	On behalf of neckermann.de:
			
	Frankfurt, 3/26/09	 		 	Frankfurt, 26/03/2009
	Place, Date	 		 	Place, Date
			
	Stephen Schambach	 		 	W. Cronenberg, MD
	Name, Function	 		 	Name, Function
			
	/s/ Stephen Schambach	 		 	/s/ W. Cronenberg, MD
	Signature	 		 	Signature

  

			
	First Amendment to the MSA	  	Page 4 of 4

 SECOND AMENDMENT TO MASTER SUBSCRIPTION AGREEMENT 

This Second Amendment to Master Subscription Agreement (the “Second Amendment”) is entered into and effective as of
March 26, 2009 by and between (i) Demandware, Inc., a Demandware corporation, having its principal place of business at 10 Presidential Way, Woburn, MA 01801 (“Demandware”) and (ii) neckermann.de GmbH, having its principal
place of business at Hanauer Landstrasse 360, D-60386 Frankfurt am Main, Germany (“Customer” or “neckermann.de”). 
 Demandware and neckermann.de entered into the Master Subscription Agreement, dated June 2, 2008 (the “MSA”). The parties now desire to amend the MSA as set forth herein. Capitalized terms
used and not otherwise defined in this Second Amendment shall have the meaning set forth in the MSA. 
 For good and valuable
consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows: 
  

	1.	Amendments to Exhibit H to the MSA. 

1.1 Section 1.1 of Exhibit H to the MSA is hereby amended by deleted the last paragraph thereof and replacing it with the following: 

“The Subscription Fee shall apply for the period commencing on April 1, 2009 (“Subscription Commencement”) until the
termination of the Agreement (“Termination’”). As of the Subscription Commencement, all User Acceptance Testing under the Statement of Work executed on July 29, 2008 shall cease and the Warranty Period (as defined in
Section 5.1 of the Agreement) shall commence. Demandware and Neckermann.de hereby agree that the Warranty Period for each severity of Defect set forth in such Section 5.1 shall be extended by [**] business days.” 

1.2 Section 1.2 of Exhibit H the MSA is hereby deleted in its entirety and replaced by the following: 

“1.2 Minimum Subscription Fee 
 Regardless of the actual Gross Merchandise Value, the Subscription Fee payable from Subscription Commencement until Termination shall be not be less than the minimum subscription fee (the
“‘Minimum Subscription Fee”) set forth in the Table 1.2 below: 
 Table 1.2 

 

									
	 Time Period
	  	Annual Minimum
Subscription Fee	 	 	Quarterly Minimum
Subscription Fee	 
	 April 1, 2009 – March 31, 2010
	  	€	[	**] 	 	€	[	**] 

									
	 Time Period
	  	Annual Minimum
Subscription Fee	 	 	Quarterly Minimum
Subscription Fee	 
	 April 1, 2010 – March 31, 2011
	  	€	[	**] 	 	€	[	**] 
	 April 1, 2011 – March 21, 2012
	  	€	[	**] 	 	€	[	**] 
	 April 1, 2012 and thereafter
	  	€	[	**] 	 	€	[	**] 

 1.3 Section 1.3.2 of Exhibit H to the MSA is hereby deleted in its entirety and replaced with the following:

 “1.3.2 Quarterly Advance Payments “Quarter” means a calendar quarter of a calendar year and
“Quarterly” shall be construed accordingly. 
 For each Quarter during the time period between Subscription
Commencement and the Termination, neckermann.de shall make advance payments in respect of the Subscription Fee (each, an “Advance Payment”) equal to the Quarterly Minimum Subscription Fee for such Quarter set forth in Table 1.2 hereof.

 The Downpayment shall be credited against the Advance Payments. 

The Advance Payments shall be made at the beginning of the respective Quarter upon receipt of an invoice from Demandware and in accordance
with Section 15 of this Agreement.” 
 1.3 Section 1.3.4 of Exhibit H to the MSA is hereby amended to provide that the annual
review referred to in such Section 1.3.4 shall be conducted based upon the annual periods set forth in Table 1.2 set forth above rather than upon a calendar year basis. 

 

	2.	Amendment to Section 24.3.1 of the MSA 

 2.1 Section 24.3.1 of the MSA is hereby amended by deleting Section 24.3.1(a)(ii) in its entirety. 
  

	3.	Additional Matters 

 3.1
neckermann.de further agrees that (i) on March 26, 2009, neckermann.de shall execute and deliver to Demandware (a) the First Amendment to Master Services Agreement (relating to Section 4 of Exhibit D to the MSA) and (b) the
Statement of Work for Solution Management Premier Services previously delivered to neckermann.de by Demandware, and (ii) as soon as practicable after the execution of this Second Amendment, neckermann.de shall enter into a Statement of Work for
Release 2.0 of the Customer Web Site. In addition neckermann.de shall pay all outstanding and due invoices from Demandware on or prior to March 31, 2009. Confirmation of the outgoing wire transfer will be sent to Demandware on or prior to
March 31, 2009. 

  

			
	Second Amendment to the MSA	  	Page 2 of 4

 3.2 Demandware agrees that it will issue a credit of €[**] to be applied to invoices to be issued by
Demandware related to User Acceptance Testing services conducted by Demandware during March 2009 under the Statement of Work executed by neckermann.de on July 29, 2008. neckermann.de confirms (hat it shall pay such future invoices, net of such
credit, within the time periods set forth in the MSA. 
 3.3 neckermann.de agrees that this Second Amendment supersedes in its entirety the
letter dated March 24, 2009 relating to the Statement of Work executed by neckermann.de on July 29, 2008 and that such letter shall be deemed to be of no force and effect. 

 

	4.	No Further Amendment. Except as amended hereby, the MSA shall remain in full force and effect in accordance with its terms.

 [REMAINDER OF THIS PAGE INTENTIONALLY LEFT BLANK] 

  

			
	Second Amendment to the MSA	  	Page 3 of 4

 SECOND AMENDMENT TO MASTER SUBSCRIPTION AGREEMENT 

- EXECUTION PAGE - 
  

					
	On behalf of the Demandware:	 		 	On behalf of neckermann.de:
			
	Frankfurt, 3/26/09	 		 	Frankfurt, 26/03/2009
	Place, Date	 		 	Place, Date
			
	Stephen Schambach	 		 	W. Cronenberg, MD
	Name, Function	 		 	Name, Function
			
	/s/ Stephen Schambach	 		 	/s/ W. Cronenberg, MD
	Signature	 		 	Signature

  

			
	Second Amendment to the MSA	  	Page 4 of 4

 THIRD AMENDMENT TO MASTER SUBSCRIPTION AGREEMENT 

This Third Amendment to Master Subscription Agreement (the “Third Amendment”) is entered into and effective as of May 21, 2010 (the
“Amendment Effective Date”) by and between (i) Demandware, Inc., a Delaware corporation, having its principal place of business at 10 Presidential Way, Woburn, MA 01801 (“Demandware”) and (ii) neckermann.de GmbH, having
its principal place of business at Hanauer Landstrasse 360, D-60386 Frankfurt am Main, Germany (“Customer” or “neckermann.de”). 
 Demandware and neckermann.de entered into the Master Subscription Agreement, dated June 2, 2008, which was previously amended by the First Amendment to Master Subscription Agreement dated as of
March 26, 2009 and the Second Amendment to Master Subscription Agreement dated as of March 26, 2009 (as amended, the “MSA”). The parties now desire to amend the MSA as set forth herein. Capitalized terms used and not otherwise
defined in this Third Amendment shall have the meaning set forth in the MSA. 
 For good and valuable consideration, the receipt and sufficiency
of which are hereby acknowledged, the parties agree as follows: 
  

	1.	Amendments to Exhibit H to the MSA. 

1.1 Effective as of January 1, 2010, the table set forth in Section 1.1 of Exhibit H to the MSA is hereby deleted in its entirety and replaced
with the following: 
  

					
	Annual Gross Merchandise Value (GMV)	 	GMV Rate
	 Min
	  	Max	 	(%)
	[**]	  	[**]	 	[**]
	[**]	  	[**]	 	[**]

 1.2 Effective as of January 1, 2010, Section 1.1 of Exhibit H to the MSA is hereby further amended by deleting
the definition of “Gross Merchandise Value” and replacing it with the following: 
 “Gross Merchandise
Value” or “GMV” is defined as the total value of all transactions for goods and services processed through the Demandware Service during the applicable time period, as reported by the Demandware Order Book. Processed shall mean
all orders from customers received by neckermann. Gross Merchandise Value shall not include shipping, handling, financing charges and interest for installments and taxes. Any discounts granted by neckermann to its customers shall not be part of the
GMV. All transactions as defined above are reported by the Demandware Order Book and will be included in Gross Merchandise Value, regardless of order, shipping, return or credit status. [**]. The time periods for determining Gross Merchandise Value
shall be based upon a quarterly period and Greenwich Mean Time. 
  

	2.	Prior Subscription Fees 

 2.1 The parties acknowledge and agree that all Subscription Fees payable by neckermann.de for its use of the
Demandware Service through December 31, 2009 (the “Prior Subscription Fees”) have been paid in full. neckermann.de agrees that any objections or protests asserted by neckermann.de with respect to the payment of the Prior Subscription
Fees are hereby withdrawn. Demandware agrees that any claims or assertions made by it with respect to the failure to timely pay the Prior Subscription Fees are also hereby withdrawn. The parties hereby release each other with respect to any claims
related to or arising from the Prior Subscription Fees. 
  

	3.	Additional POD Hardware 

 3.1
Demandware and neckermann.de agree that neckermann.de is financially responsible for upfront payment and the monthly payment of additional eCommerce Appliances (POD Hardware) to the extent necessary to provide the Demandware Service under the MSA
and that such additional POD Hardware shall be [**] to neckermann.de upon the same terms as set forth in Exhibit D Section 1 to 3 to the MSA. [**]. Specifically, Demandware has advised, based on the current projections of neckermann.de, that
[**] additional eCommerce Appliances are currently required for the provision of the Demandware Service. For these additional [**] eCommerce Appliances made available to neckermann.de, neckermann.de will pay to Demandware an upfront payment of
€[**] (such amount to be paid, notwithstanding the provisions of Section 15.4 of the MSA, in three equal installments of €[**], with the first such installment being due within [**] bank working days after Demandware places the
equipment orders for the [**] additional eCommerce Appliances with its vendors, the second installment due [**] days thereafter, and the third installment due within [**] bank working days after the [**] additional eCommerce Appliances are ready to
use for neckermann without restrictions) and monthly payments of £[**] for each month of use after the [**] additional eCommerce Appliances entered into service (the “Additional POD Hardware Fees”), with such monthly fees payable in
accordance with section 15.4 of the MSA. For each additional eCommerce Appliances, Demandware represents that the eCommerce Appliance will have at least the capacity and capabilities of the eCommerce Appliances originally provided under the MSA.

 3.2 The initial term of the [**] additional eCommerce Appliances (and the monthly payments for such Appliances) shall begin when the [**]
additional eCommerce Appliances enter into service and will expire on June 30, 2013. 
 3.3 For the [**] already existing eCommerce
Appliances the parties agree that the term set forth in the First Amendment, dated as of 26 March 2009, sec. I. 4., second clause, shall be amended as follows: 
 “ neckermann.de shall have the right to, upon no less than [**] days written notice delivered prior July 31, 2011, to extend the initial term until June 30, 2013 at the monthly rate of [**]
€.” 
 3.4 For incomplete calendar months payments are calculated pro rata 1/30 for each day. 

 

	3.5	Capacity Planning 

 In order to
facilitate future capacity planning with respect to the hardware infrastructure required to provide the Demandware Services and to avoid disruptions to the Services, the parties agree to 

  

			
	Third Amendment to MSA	  	Page 2 of 7

 
discuss on an ongoing quarterly basis the history and projections of neckermann’s business and operations. 
  

	4.	Additional Matters 

 4.1 The
Initial Term of the MSA is hereby extended to June 30, 2013. 
 4.1 The parties agree how they will communicate in writing and orally in
connection with performance under the MSA as follows: 
 4.1.1 Sales and Accounting: 
 (a) MSA shall remain in English. 
 (b) [**]. 

(b) Invoices remain in English. 
 4.1.2 Client
Services: 
 (a) Contractual documents, specifications and documentation shall remain English due to the fact that Demandware US engineering and
Client Services might be involved from case to case. 
  

	(b)	[**]. 

  

	(c)	However, SOWs that do not require specifications can be in German regardless of the amount of man days or EUR. 

4.1.3 Support: 
 (a) All support tickets with
SEV 1 and 2 (urgent and critical) neckermann.de will submit trouble tickets with both a German and an English description of the problem (to the best of the ability of the person submitting such). 

(b) Demandware will endeavor to have a German speaker processing these tickets where possible in order to facilitate communication. However, when this is
not possible, Demandware will work off the English version and/or an electronic translation of the German text. neckermann.de understands and acknowledges that if Demandware receives a ticket exclusively in German, it may impact Demandware’s
ability in respond to the issue in the most expedient way. 

	(c)	All other support tickets below SEV 2 can be submitted in German only 

 (d) Communication between German natives can be only in German as long as no English natives and non German speakers are involved in the cases and the cases are minor and do not require further
escalation. 
 4.1.4 Training: 
 (a)
Training on-site neckermann.de can be in German with documentation in English. 
 (b) [**]. 

4.1.5 Client Relations Manager: 
 (a)
Communication can be in German. The parties keep this as flexible as possible. 

  

			
	Third Amendment to MSA	  	Page 3 of 7

 (b) Official Documents will be in English or German depending on target group (if only addressed to internal
neckermann.de it shall be in German). 
 (c) [**]. 
 4.2 Demandware will provide to neckermann.de enablement services consisting of a package of training and support personnel, the scope of which will be agreed to in a separate Statement of Work (the
“Enablement Package”). In connection with the Enablement Package, Demandware has agreed to provide neckermann.de with an aggregate discount on the cost of such services equal to [**] Euro (the “Enablement Discount”). To the
extent that the actual, agreed to Enablement Package results in a total discount less the Enablement Discount (the “Balance Discount”), the Balance Discount may be utilized neckermann.de, during the [**] month period following the
Amendment Effective Date, and will be reduced as follows: 
 i. To the extent that neckermann.de procures additional enablement
services, any discounts provided by Demandware with respect to such additional enablement services shall be applied to reduce the Balance Discount; and 
 ii. For agreed to engagements for Demandware Client Services (Design Authority, Lead Architect or Developer services), the fees for such Client Services will be discounted as per the table below, until
such time as the Balance Discount is reduced to [**] Euros. 
  

													
	 Service
	  	Standard Day Rate	 	 	Discounted Day
Rate	 	 	Amount per Day
Applied to
Balance Discount	 
	 Design Authority
	  	 	[	**] 	 	 	[	**] 	 	 	[	**] 
	 Lead Architect
	  	 	[	**] 	 	 	[	**] 	 	 	[	**] 
	 Developer
	  	 	[	**] 	 	 	[	**] 	 	 	[	**] 

 4.3 Within [**] days of the Amendment Effective Dale, Demandware and neckermann.de will issue a joint press release which
is attached hereto as Annex I. 
  

	5.	No Further Amendment. Except as amended hereby, the MSA shall remain in full force and effect in accordance with its terms. 

  

			
	Third Amendment to MSA	  	Page 4 of 7

 THIRD AMENDMENT TO MASTER SUBSCRIPTION AGREEMENT 

- EXECUTION PAGE - 
  

					
	On behalf of the Demandware:	 		 	On behalf of neckermann.de:
			
	 Woburn, MA, USA, June 3, 1010
 Place, Date
	 		 	 Frankfurt, IM 27 May 2010
 Place, Date

			
	 Dean J. Bredu, General Counsel
 Name, Function
	 		 	 Dr. Steurer, MD, Hr. Cronenberg, M.D.
 Name, Function

			
	/s/ Dean J. Bredu	 		 	/s/ Dr. Steurer, M.D., /s/ Hr. Cronenberg, MD
	Signature	 		 	Signature

  

			
	Third Amendment to MSA	  	Page 5 of 7

 ANNEX I 
 

 
 European Internet Mail Order House Neckermann Commissions 

Demandware for eCommerce 
 Leading European Multi-Channel Retailer Signs 3 Year Contract with Demandware for the 
 Expansion of Its German eCommerce Platform 
 Woburn, Mass. –
May XX, 2010 – Demandware, Inc., the global leader in on-demand e-commerce, today announced that neckermann.de GmbH, one of the leading multi-channel retailers in Europe with revenue exceeding € 1 billion, has commissioned
Demandware to expand its German e-commerce platform. In 2009 neckermann.de successfully re-launched its German Online Shop, www.neckermann.de, based on the Demandware® e-Commerce Platform. 
 Headquartered in Frankfurt, Germany,
neckermann.de focuses on the mail order business on the internet. In Germany, about 60% of its sales were generated online in 2009; so far in 2010, its online sales have already climbed to about two-thirds of overall sales. 

neckermann.de sells more than 300,000 fashion, furniture and technology products in Germany through specialty catalogues, telephone, and its Online Shop.
The homepage is one of the most frequently visited websites in Germany, where neckermann.de has over 31 million customer addresses. Every day, some 50,000 shipments leave the Frankfurt dispatching centre. In 2008 the company generated a total
sales revenue of about €1.3 billion with its activities in Germany and in nine other European countries. 
 “neckermann.de has
extremely high expectations of its e-commerce platform. High site availability, exceptional performance and scalability of the website are critical for our business, as is the ability to effectively merchandise our vast product line. The cooperation
with Demandware has been excellent. The platform adapted very well to our business, and the on-demand model provides us with economic and operational benefits. We are pleased to continue our relationship with Demandware to expand our German
e-commerce platform,” said Thomas Schaeben, Head of E-Commerce at neckermann.de. 
 Demandware provides neckermann.de with the following
key capabilities to support its global, multi-site e-commerce operations: 
 A central platform for building and maintaining
multiple e-commerce sites 
 Full in-house control over merchandising promotions, catalogue, pricing and all other aspects of the
online shopping experience 
 Support for multiple languages, currencies and payment types 

Seamless, automatic upgrades to continually leverage new merchandising functionality for site innovation 

High site availability and scalability 

  

			
	Third Amendment to MSA	  	Page 6 of 7

 “neckermann.de is one of the most recognized brands in Germany and well known in Europe. We are
delighted to be able to contribute to expanding its German e-commerce business and look forward to a long-term partnership. Our collaboration with neckermann.de is further proof that Demandware can successfully serve online retailers of all sizes,
from start-ups to huge mail order houses. With Demandware’s track record of delivering continuous innovation and now demonstrated scalability, retailers of all sizes can have confidence that Demandware is the one platform they will never
outgrow,” said Tom Ebling, CEO of Demandware. 
 About neckermann.de GmbH 
 neckermann.de GmbH is one of the leading mail order companies in Europe. It offers customers multi-channel ordering options: one can select from a range of over 300,000 different products from the
Fashion, Furniture and Technology segments and order via Internet, catalogue, or telephone. The company now generates about two-thirds of its total sales volume over its Online Shop. Regularly distinguished for its innovative capabilities,
neckermann.de was named Best Online Shop and singled out for the Concept Award for dialogue-oriented shopping. In 2007 and 2008 the company received the intermediaglobe Silver Award and is the certified Online Shop of the National Association of
German Mail Order Companies. The independent research company CRF named the Neckermann Group one of the Top Employers in Germany in 2007 and then again in 2009. 
 About Demandware, Inc. 
 The trusted, global leader in on-demand e-commerce, Demandware
revolutionizes how businesses deliver customized shopping experiences to consumers in the digital world. Only Demandware combines the on-demand e-commerce platform rated #1 by industry analysts, an open ecosystem of partners that extends the value
of the platform, and measurable commitment by its employees to enabling client revenue growth. Demandware continually sets industry standards for market innovation and client satisfaction. Demandware clients include industry leaders such as Bare
Essentuals, Barneys New York, Burton Snowboards, Columbia Sportswear. Crocs, Frederick’s of Hollywood, Hanover Direct, Jones Apparel Group, Lifetime Brands, Playmobil and Reitmans. For more information about Demandware, visit
www.demandware.com, call 888-553-9216 or email info@demandware.com/. 
 Contact: 
 Lisa Mokaba 
 InkHouse for Demandware 
 Phone: 001-781-791-4570 
 Email: demandware@inkhouse.net 

  

			
	Third Amendment to MSA	  	Page 7 of 7

 FOURTH AMENDMENT TO MASTER SUBSCRIPTION AGREEMENT 

This Fourth Amendment to Master Subscription Agreement (the “Fourth Amendment”) is entered into and effective as of March 2, 2011 by and
between (i) Demandware, Inc., a Delaware corporation, having its principal place of business at 10 Presidential Way, Woburn, MA 01801 (“Demandware”) and (ii) neckermann.de GmbH, having its principal place of business at Hanauer
Landstrasse 360, D-60386 Frankfurt am Main, Germany (“Customer” or “neckermann.de”). 
 Demandware and neckermann.de entered
into the Master SubscriptionAgreement, dated June 2, 2008 (as amended to date, the “MSA”). The parties now desire to amend the MSA as set forth herein. Capitalized terms used and not otherwise defined in this Fourth Amendment shall
have the meaning set forth in the MSA. 
 For good and valuable consideration, the receipt and sufficiency of which are hereby
acknowledged, the parties agree as follows: 
  

	1.	Addition of Section 4 to Exhibit H. Exhibit H to the MSA is amended by inserting the following Section 4 immediately following Section 3
thereof: 

 “4. Happy Size Company Versandhandels GmbH (“Happy Size”) 

Subject to the terms and conditions of the Agreement, Demandware hereby grants [**] and [**] and [**] the [**] the [**]. The parties hereby [**].
Accordingly, [**], provided that [**] from[**] acknowledges and agrees that the [**] will be [**]. 
 The parties anticipate that the
implementation of the platform on the Happy Size Web Sites will be carried out by third service providers at neckermann.de’s costs. 
  

	2.	No Further Amendment. Except as amended hereby, the MSA shall remain in full force and effect in accordance with its terms. 

 

							
	On behalf of the Demandware:	 		 	On behalf of neckermann.de:
			
	Burlington, MA 3/2/11	 		 	Frankfurt, IM 2 March 2011
	Place, Date	 		 	Place, Date	 	
				
		 		 	Schaeben	 	Dietrich
	Scott J. Dussault	 		 	Proxy Holder	 	Proxy Holder
	Name, Function	 		 	Name, Function	 	
				
	/s/ Scott J. Dussault	 		 	/s/ Schaeben	 	/s/ Dietrich
	Signature	 		 	Signature	 	

							
	 Demandware Inc.
 for the
attention of
 Mr. Brian Preti

Finance
 10 Presidential Way

 
 Woburn, MA 01801

 
 USA
	 	 Vorab per Fax
       01 781 756 3747
	 	 neckermann.de
 GmbH

Hanauer
 Landstraße 380

60386 Frankfurt
 Telefon

069 404-01
 Telefax

069 404-4235

  

							
	Extension of POD Hardware	  	
	 	
	Frankfurt, 16 Mai 2011  	  	Frankfurt, 16 May 2011
	 	
	 Sehr geehrter Herr Preti,

sehr geehrte Damen und Herren,
  

gemäß Ziff. I.4 des First Amendment und Ziff. 3.3 des Third Amendment zum Master Subscription Agreement vom 02./06. Juni 2008 zwischen den
Parteien steht neckermann.de das Recht zu, die Laufzeit der POD Hardware Subscription (“Initial Term”) [**] € [**]. neckermann.de macht hiermit von der vorgenannten Verlängerungsoption Gebrauch.
	  	 Der Mr. Perti,

Dear Sir or Madam,
  
 According to sec. I.4. of the First Amendment and sec. 3.3 of the Third Amendment of the Master Subscription Agreement dated 2/6 June 2008 between neckermann.de and Demandware neckermann.de has the right
to extend the Initial Term of the POD Hardware Subscription until [**] €. We hereby give notice that we exercise the before mentioned extension right.

	 	
	Bitte bestätigen Sie uns den Zugang dieses Schreibens.	  	Please confirm the receipt of this notice.
	 	
	 Mit freundlichen Grüßen

neckermann.de
	  	 Your sincerely

neckermann.de

 /s/ Dr. Helmut Steuner        /s/ Hans-Joerg
Blaeder    17.05.2011 
 CFO-Dr. Helmut
Steuner    Unterschrift/Signature    Hans-Jeorg Blaeser - CIO 
 [2
Geschäftsführer oder 1 Geschäftsführer und 1 Prokurist oder 2 Prokuristen]

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