Document:

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                                                                   EXHIBIT 10.25

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                      AMENDED AND RESTATED CREDIT AGREEMENT

                           Dated as of March 29, 2002

                                      Among

                      NEXTERA ENTERPRISES, INC., as Company

                  FLEET NATIONAL BANK, as Administrative Agent,

                                       And

                             FLEET NATIONAL BANK and

                      BANK OF AMERICA, N.A., each as Lender

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                                TABLE OF CONTENTS

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<S>                                                                                         <C>
1.   Definitions; Certain Rules of Construction..............................................1
2.   The Credits............................................................................22
   2.1.   Revolving Credit..................................................................22
   2.2.   Term Loan.........................................................................23
   2.3.   Letters of Credit.................................................................24
   2.4.   Application of Proceeds...........................................................28
   2.5.   Intentionally Omitted.............................................................29
   2.6.   Intentionally Omitted.............................................................29
3.   Interest; Fees.........................................................................29
   3.1.   Interest..........................................................................29
   3.2.   Intentionally Omitted.............................................................29
   3.3.   Commitment Fees...................................................................29
   3.4.   Letter of Credit Fees.............................................................31
   3.5.   Changes in Circumstances; Yield Protection........................................31
   3.6.   Computations of Interest and Fees.................................................33
4.   Payment................................................................................33
   4.1.   (a)...............................................................................33
   4.2.   Contingent Required Prepayments...................................................34
   4.3.   Voluntary Prepayments.............................................................36
   4.4.   Letters of Credit.................................................................36
   4.5.   Reborrowing; Application of Payments, etc.........................................36
5.   Financial Consultant; Business Plan....................................................37
   5.1.   Financial Consultant..............................................................37
   5.2.   Business Plan.....................................................................37
6.   Lexecon Employee Extension.............................................................37
7.   Matters Relating to Junior Secured Indebtedness........................................38
   7.1.   Principal Amount..................................................................38
8.   Bonus Matters..........................................................................39
   8.1.   Bonus Obligations.................................................................39
   8.2.   Bonus Account.....................................................................39
   8.3.   Bonus Schedule Confidentiality....................................................40
9.   Conditions to Extending Credit.........................................................40
   9.1.   Conditions on Initial Closing Date................................................40
   9.2.   Conditions to Each Extension of Credit............................................42
10.  General Covenants......................................................................43
   10.1.    Taxes and Other Charges: Accounts Payable.......................................43
   10.2.    Conduct of Business, etc........................................................43
   10.3.    Insurance.......................................................................44
   10.4.    Financial Statements and Reports................................................45
   10.5.    Certain Financial Tests.........................................................50
   10.6.    Indebtedness....................................................................51
   10.7.    Guarantees; Letters of Credit...................................................52
   10.8.    Liens...........................................................................53
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<TABLE>
<S>                                                                                         <C>
   10.9.    Investments and Acquisitions....................................................54
   10.10.   Distributions; Warrants; Issuance of Stock of the Company.......................55
   10.11.   Issuance of Stock of Company....................................................55
   10.12.   Asset Dispositions and Mergers..................................................57
   10.13.   Issuance of Stock by Subsidiaries; Subsidiary Distributions.....................58
   10.14.   Voluntary Prepayments of Other Indebtedness.....................................58
   10.15.   Derivative Contracts............................................................58
   10.16.   Negative Pledge Clauses.........................................................58
   10.17.   ERISA, etc......................................................................59
   10.18.   Transactions with Affiliates....................................................59
   10.19.   Restricted Operations of Cranberry Hill Capital.................................59
11.  Representations and Warranties.........................................................59
   11.1.    Organization and Business.......................................................59
   11.2.    Material Agreements.............................................................61
   11.3.    Agreements Relating to Financing Debt, Investments, etc.........................61
   11.4.    Changes in Condition............................................................61
   11.5.    Title to Assets.................................................................62
   11.6.    Operations in Conformity With Law, etc..........................................62
   11.7.    Litigation......................................................................62
   11.8.    Authorization and Enforceability................................................62
   11.9.    No Legal Obstacle to Agreements.................................................62
   11.10.   Defaults........................................................................63
   11.11.   Licenses, etc...................................................................63
   11.12.   Tax Returns.....................................................................64
   11.13.   Certain Business Representations................................................64
   11.14.   Pension Plans...................................................................64
   11.15.   Environmental Regulations.......................................................65
   11.16.   Government Regulation; Margin Stock.............................................65
   11.17.   Disclosure......................................................................66
12.  Defaults...............................................................................66
   12.1.    Events of Default...............................................................66
   12.2.    Certain Actions Following an Event of Default...................................69
   12.3.    Annulment of Defaults...........................................................70
   12.4.    Waivers.........................................................................71
13.  Expenses; Indemnity; Release of Claims.................................................71
   13.1.    Expenses........................................................................71
   13.2.    General Indemnity...............................................................72
   13.3.    Indemnity With Respect to Letters of Credit.....................................72
   13.4.    Release of Claims...............................................................72
14.  Operations; Agent......................................................................73
   14.1.    Interests in Credits............................................................73
   14.2.    Agent's Authority to Act, etc...................................................73
   14.3.    Company to Pay Agent, etc.......................................................73
   14.4.    Lender Operations for Advances, Letters of Credit, etc..........................73
   14.5.    Sharing of Payments, etc........................................................75
   14.6.    Agent's Resignation.............................................................76
</TABLE>

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<TABLE>
<S>                                                                                         <C>
   14.7.    Concerning the Agent............................................................76
   14.8.    Rights as a Lender..............................................................78
   14.9.    Independent Credit Decision.....................................................78
   14.10.   Indemnification.................................................................78
15.  Successors and Assigns; Lender Assignments and Participations..........................78
   15.1.    Assignments by Lenders..........................................................79
   15.2.    Credit Participants.............................................................81
   15.3.    Replacement of Lender...........................................................82
16.  Confidentiality........................................................................83
17.  Foreign Lenders........................................................................84
18.  Notices................................................................................84
19.  Amendments, Consents, Waivers, etc.....................................................84
   19.1.    Lender Consents for Amendments..................................................84
20.  General Provisions.....................................................................86
   20.1.    Defeasance......................................................................86
   20.2.    No Strict Construction..........................................................87
   20.3.    Certain Obligor Acknowledgments.................................................87
   20.4.    Venue; Service of Process; Certain Waivers......................................87
   20.5.    WAIVER OF JURY TRIAL............................................................88
   20.6.    Interpretation; Governing Law; etc..............................................88
</TABLE>

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                                    EXHIBITS

2.1.4          -      Revolving Note

2.2.4          -      Term Note

2.3.1(a)       -      Landlord Letter of Credit

9.1.5(a)       -      Subsidiary Guarantee

9.1.5(b)       -      Knowledge Universe Guaranty

9.1.7          -      Subordination Agreement

9.2.1          -      Officer's Certificate

10.4           -      Compliance Certificate

10.10.2(a)     -      Amended and Restated Warrant

10.10.2(b)     -      New Warrant

11.1           -      Company and its Subsidiaries

11.2           -      Material Agreements

11.3           -      Financing Debt, Certain Investments, etc.

11.7           -      Litigation

11.12          -      Tax Matters

11.14          -      Multi-employer and Defined Benefit Plans

11.15          -      Hazardous Material Sites

11.16.2        -      Margin Stock

14.1           -      Percentage Interests

15.1.1         -      Assignment and Acceptance

                                    SCHEDULES

A.      Bonus Schedule

B.      Lexecon Employee Extension (Schedule 6)

C.      Persumma Schedule (Schedule 9.1.11)

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                            NEXTERA ENTERPRISES, INC.

                      AMENDED AND RESTATED CREDIT AGREEMENT

        This Agreement, dated as of March 29, 2002, is among Nextera
Enterprises, Inc., a Delaware corporation (the "Company"), its subsidiaries from
time to time party hereto (the "Subsidiaries"), the lenders from time to time
party hereto (the "Lenders") and Fleet National Bank, both in its capacity as a
Lender and in its capacity as administrative agent for the Lenders (the
"Agent").

                                    RECITALS

        WHEREAS, the parties hereto entered into a Credit Agreement dated
December 30, 1999 (as amended and modified, the "Prior Credit Agreement"),
pursuant to which the Lenders extended certain credit facilities to the Company,
and the parties desire that the Prior Credit Agreement be amended and restated
in its entirety as set forth in this Agreement, provided that all other Credit
Documents (as defined in the Prior Credit Agreement) shall remain valid and
binding except as otherwise provided hereunder;

      WHEREAS, the Company has requested that Lenders enter into certain
financing arrangements with the Company pursuant to which the Lenders may make
loans and provide other financial accommodations to the Company; and

      WHEREAS, the Lenders are willing to make such loans and provide such
financial accommodations on the terms and conditions set forth herein.

      NOW, THEREFORE, in consideration of the mutual conditions and agreements
set forth herein, and for other good and valuable consideration, the receipt and
sufficiency of which is hereby acknowledged, the parties hereto agree as
follows:

1. Definitions; Certain Rules of Construction. Certain capitalized terms are
used in this Agreement and in the other Credit Documents with the specific
meanings defined below in this Section 1 or as defined elsewhere in this
Agreement. Except as otherwise explicitly specified to the contrary or unless
the context clearly requires otherwise, (a) the capitalized term "Section"
refers to sections of this Agreement, (b) the capitalized term "Exhibit" refers
to exhibits to this Agreement, (c) references to a particular Section include
all subsections thereof, (d) the word "including" shall be construed as
"including without limitation", (e) accounting terms not otherwise defined
herein have the meaning provided under GAAP, (f) references to a particular
statute or regulation include all rules and regulations thereunder and any
successor statute, regulation or rules, in each case as from time to time in
effect, (g) references to a particular Person include such Person's successors
and assigns to the extent not prohibited by this Agreement and the other Credit
Documents and (h) references to "Dollars" or "$" mean United States Funds.
References to "the date hereof" mean the date first set forth above.

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        "Accumulated Benefit Obligations" means the actuarial present value of
the accumulated benefit obligations under any Plan, calculated in accordance
with Statement No. 87 of the Financial Accounting Standards Board.

        "Accrued Interest Waiver Conditions" means

        (a) the satisfaction of all Conditions On Initial Closing Date set forth
Section 9.1 of this Agreement;

        (b) the Company shall not become the subject of any proceeding under the
Bankruptcy Code or any other insolvency, reorganization, liquidation,
dissolution or similar proceeding at any time prior to Payment In Full of the
Credit Obligations; and

        (c) the Payment In Full of the Credit Obligations on or before the
Maturity Date.

        "Affected Lender" is defined in Section 15.3.

        "Affiliate" means, with respect to the Company (or any other specified
Person), any other Person directly or indirectly controlling, controlled by or
under direct or indirect common control with the Company (or such specified
Person), and shall include (a) any officer or director or general partner of the
Company (or such specified Person), (b) any Person of which the Company (or such
specified Person) or any Affiliate (as defined in clause (a) above) of the
Company (or such specified Person) shall, directly or indirectly, beneficially
own either (i) at least ten percent (10%) of the outstanding equity securities
having the general power to vote or (ii) at least ten percent (10%) of all
equity interests or (c) any Person directly or indirectly controlling the
Company (or such specified Person) through a management agreement, voting
agreement or other contract.

        "Agency Fee" is defined in Section 3.3.3.

        "Agent" means Fleet National Bank in its capacity as administrative
agent for the Lenders hereunder, as well as its successors and assigns in such
capacity appointed pursuant to Section 14.6.

        "Agreed Percentage" is defined in Section 8.1.1.

        "Agreement" means this Amended and Restated Credit Agreement as from
time to time amended, modified and in effect.

        "Applicable Rate" means the sum of

        (a) the Base Rate plus two percent (2%) per annum (provided, however,
        that the foregoing amount shall become the Base Rate plus one and
        one-half percent (1.5%) per annum if, and effective on the day of
        delivery, the Agent receives written evidence satisfactory to Agent in
        its discretion as to the completion of Lexecon Employee Extension);

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plus    (b) an additional two percent (2%) per annum effective upon the
        occurrence of any Event of Default and continuing until the earlier of
        such time as (i) such Event of Default is no longer continuing or (ii)
        such Event of Default is deemed no longer to exist, in each case
        pursuant to Section 12.3.

Notwithstanding the foregoing, the Applicable Rate shall be reduced by one-half
of one percent (0.5%) per annum effective on the Banking Day on which the Agent
receives the Company's audited financial statements for its fiscal year ended
December 31, 2002 demonstrating compliance with all financial and other
covenants and provisions to be performed or observed by the Company under this
Agreement; provided, however, that such reduction shall be permanently
eliminated effective on the day on which any Default or Event of Default occurs
under this Agreement.

        "Assignee" is defined in Section 15.1.1.

        "Assignment and Acceptance" is defined in Section 15.1.1.

        "Banking Day" means any day other than Saturday, Sunday or a day on
which banks in Boston, Massachusetts are authorized or required by law or other
governmental action to close.

        "Bankruptcy Code" means Title 11 of the United States Code.

        "Bankruptcy Default" means an Event of Default referred to in Section
12.1.12.

        "Base Rate" means, on any date, the greater of (a) the rate of interest
announced by Fleet at the Boston Office as its Base Rate or (b) the sum of
one-half percent (1/2 %) per annum plus the Federal Funds Rate.

        "Bonus Schedule" means the Bonus Schedule of the Company dated March 22,
2002 and delivered to the Lenders on March 22, 2002.

        "Boston Office" means the principal banking office of Fleet in Boston,
Massachusetts.

        "By-laws" means all written by-laws, rules, regulations and all other
documents relating to the management, governance or internal regulation of any
Person other than an individual, all as from time to time in effect.

        "Cambridge Acquisition Note" means the promissory note dated January 10,
2000 of the Company in favor of Cambridge Economics, Inc. in the original
principal amount of $2,100,000.

        "Capital Expenditures" means, for any period, amounts added or required
to be added to the property, plant and equipment or other fixed assets account
on the Consolidated balance sheet of the Company and its Subsidiaries, prepared
in accordance with GAAP, including expenditures in respect of (a) the
acquisition, construction, improvement or replacement of land, buildings,
machinery, equipment, leaseholds and any other real or personal property, (b) to
the extent not included in clause (a) above, materials, contract labor and
direct labor relating thereto (excluding amounts properly expensed as repairs
and maintenance in accordance with GAAP) and (c) software development costs to
the extent not expensed; provided, however, that Capital

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Expenditures shall not include (i) the purchase price for the acquisition of
another Person (or substantially all the assets of another Person) as a going
concern permitted by Section 10.9 or (ii) expenditures made with the proceeds of
condemnation awards or insurance claims.

        "Capitalized Lease" means any lease which is required to be capitalized
on the balance sheet of the lessee in accordance with GAAP, including Statement
Nos. 13 and 98 of the Financial Accounting Standards Board.

        "Capitalized Lease Obligations" means the amount of the liability
reflecting the aggregate discounted amount of future payments under all
Capitalized Leases calculated in accordance with GAAP, including Statement Nos.
13 and 98 of the Financial Accounting Standards Board.

        "Cash Equivalents" means:

               (a) negotiable certificates of deposit, time deposits (including
        sweep accounts), demand deposits and bankers' acceptances having a
        maturity of nine months or less and issued by any United States
        financial institution having capital and surplus and undivided profits
        aggregating at least $100,000,000 and rated at least Prime-1 by Moody's
        or A-1 by S&P or issued by any Lender;

               (b) corporate obligations having a maturity of nine months or
        less and rated at least Prime-1 by Moody's or A-1 by S&P or issued by
        any Lender;

               (c) any direct obligation of the United States of America or any
        agency or instrumentality thereof, or of any state or municipality
        thereof, (i) which has a remaining maturity at the time of purchase of
        not more than one year or which is subject to a repurchase agreement
        with any Lender (or any other financial institution referred to in
        clause (a) above) exercisable within one year from the time of purchase
        and (ii) which, in the case of obligations of any state or municipality,
        is rated at least AAA by Moody's or AAA by S&P;

               (d) any mutual fund or other pooled investment vehicle rated at
        least AA by Moody's or AA by S&P which invests principally in
        obligations described above; and

               (e) any Investment by a Foreign Subsidiary in its local
        jurisdiction comparable to the items described above.

        "Cash Interest Payment" is defined in Section 10.10.1(b).

        "Cash Interest Payment Conditions" means, as to each particular Cash
        Interest Payment, each of the following:

               (a) immediately before and after giving effect to all Cash
        Interest Payments there is no Default or Event of Default which has
        occurred and is continuing under any Credit Document;

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               (b) for any period, such Cash Interest Payment shall be payable
        no sooner than the day that is ten (10) Banking Days after the Lenders'
        receipt of any and all cash interest owing to them for the same period;

               (c) the Company shall have delivered to the Lenders a written
        certificate signed by the Chief Financial Officer of the Company which
        certifies that the Company is in compliance with the Certain Financial
        Tests set forth in Section 10.5 of this Agreement for the fiscal quarter
        immediately preceding the Banking Day on which such Cash Interest
        Payment shall be paid and, on a proforma basis, projects that the
        Company shall comply with such Certain Financial Tests for the quarter
        immediately succeeding the Banking Day on which such Cash Interest
        Payment shall be paid; provided, however, the Company shall be entitled
        to make-up payments that are one quarter in arrears, but only in the
        quarter immediately succeeding such missed payment and, only if the
        Company is then in compliance with the conditions set forth herein;

               (d) in any period, both before and after the payment of the Cash
        Interest Payment owing for such period, the Company's Total Debt Service
        Ratio shall be at least 1.4:1 as of the end of the most recent fiscal
        quarter of the Company;

               (e) the Company shall be in compliance with all financial and
        other covenants and provisions to be performed or observed by it under
        this Agreement or any other Credit Document immediately before and after
        giving effect to any such Cash Interest Payment;

               (f) in any period, after the payment of the Cash Interest Payment
        owing for such period and any cash interest owing to the Lenders for
        such period, the Company shall have a minimum of $1,500,000 of Cash
        Equivalents on hand (without respect to the Bonus Account);

               (g) the aggregate amount of all Cash Interest Payments paid on
        the Debentures shall not exceed an amount equal to (i) $1,200,000 in the
        aggregate for calendar year 2002; and (ii) $2,500,000 in the aggregate
        for calendar year 2003;

               (h) all Cash Interest Payments paid for the period after June 30,
        2002 shall be transferred and delivered by the recipient(s) thereof to
        the Agent for the account of the Lenders if the Company becomes a debtor
        under the Bankruptcy Code or the subject of any insolvency,
        reorganization, liquidation, dissolution or other similar proceeding at
        any time prior to the date which is ninety (90) Banking Days after the
        Credit Obligations have been Paid In Full; provided, however, that the
        Lenders shall return to such recipient(s) any and all amounts in excess
        of the amount required to reimburse the Lenders for (i) any
        disgorgements made pursuant to any preference action or avoidance action
        or other proceeding; and (ii) the costs incurred by the Lenders in
        defending against any of the foregoing.

        "Cash Management Agreement" means any cash management master agreement
entered into between the Agent and the Company from time to time, as from time
to time in effect,

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including all schedules and addenda thereto, relating to cash management, sweep
account and other similar services provided by the Agent to the Company.

        "CERCLA" means the federal Comprehensive Environmental Response,
Compensation and Liability Act of 1980.

        "Charter" means the articles of organization, certificate of
incorporation, statute, constitution, joint venture agreement, partnership
agreement, trust indenture, limited liability company agreement or other charter
document of any Person other than an individual, each as from time to time in
effect.

        "Class A Common Stock" means the Company's Class A common stock $0.001
par value per share.

        "Closing Date" means the Initial Closing Date and each other date on
which any extension of credit is made pursuant to Sections 2.1, 2.2 or 2.3.

        "Code" means the federal Internal Revenue Code of 1986.

        "Commitment" means, with respect to any Lender, such Lender's
obligations to extend the respective credits contemplated by Section 2 and its
interests in such credits at any time outstanding. The original Commitments are
set forth in Exhibit 14.1 and the subsequent Commitments are recorded from time
to time in the Register.

        "Commitment Fee Rate" means, at any date, the sum of (a) the rate per
annum equal to one-half of one percent (.50%) plus (b) an additional two percent
(2%) per annum effective on the day the Agent provides written notice to the
Company that the interest rates hereunder are increasing as a result of the
occurrence and continuance of an Event of Default until the earlier of such time
as (i) such Event of Default is no longer continuing or (ii) such Event of
Default is deemed no longer to exist, in each case pursuant to Section 12.3.

        "Company" means Nextera Enterprises, Inc., a Delaware corporation.

        "Computation Covenants" means Sections 10.5, 10.6.7, 10.10.1(b) and
10.10.1(c).

        "Consolidated" and "Consolidating", when used with reference to any
term, mean that term as applied to the accounts of the Company (or other
specified Person) and all of its Subsidiaries (or other specified group of
Persons), or such of its Subsidiaries as may be specified, consolidated (or
combined) or consolidating (or combining), as the case may be, in accordance
with GAAP and with appropriate deductions for minority interests in
Subsidiaries.

        "Consolidated Current Assets" means, at any date, all amounts carried as
current assets on the balance sheet of the Company and its Subsidiaries at such
date determined in accordance with GAAP on a Consolidated basis but shall not
include: (a) any prepaid expenses, including but not limited to rent, insurance,
advertising, commissions, royalties, interest, or taxes; (b) any deferred tax
asset included therein; and (c) the single-sum amount of the net assets of
discontinued operations being held for sale reduced by the current assets of the
said discontinued businesses.

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        "Consolidated Current Liabilities" means, at any date, all amounts that
are or should be carried as current liabilities on the balance sheet of the
Company and its Subsidiaries determined in accordance with GAAP on a
Consolidated basis, including the current portion of all long-term Financing
Debt.

        "Consolidated EBITDA" means, for any period, the total of:

               (a)    Consolidated Net Income;

        plus   (b)    all amounts deducted in computing such Consolidated Net
Income in respect of:

                      (i)    depreciation and amortization and other
                             non-recurring non-cash charges,

                      (ii)   interest expense, and

                      (iii)  taxes based upon or measured by net income,

        minus (c) all cash payments (excluding $2,675,000 for the Company's
fiscal year ended December 31, 2002 and $720,000 for the Company's fiscal year
ended December 31, 2003) made during such period on account of real estate
restructuring transactions, reductions in force and facilities, and unfavorable
equipment leases from discontinued operations;

        minus (d) all amounts included in Consolidated Net Income in respect of
deferred income tax benefits and other non-cash income items.

        "Consolidated Net Income" means, for any period, the net income (or
loss) of the Company and its Subsidiaries, determined in accordance with GAAP on
a Consolidated basis; provided, however, that Consolidated Net Income shall not
include:

               (a) the income (or loss) of any Person accrued prior to the date
        such Person becomes a Subsidiary or is merged into or consolidated with
        the Company or any of its Subsidiaries;

               (b) the income (or loss) of any Person (other than a Subsidiary)
        in which the Company or any of its Subsidiaries has an ownership
        interest; provided, however, that (i) Consolidated Net Income shall
        include amounts in respect of the income of such Person when actually
        received in cash by the Company or such Subsidiary in the form of
        dividends or similar Distributions (except for subsections (d) and (e)
        of the term Distribution as defined herein) and (ii) Consolidated Net
        Income shall be reduced by the aggregate amount of all Investments,
        regardless of the form thereof, made by the Company or any of its
        Subsidiaries in such Person for the purpose of funding any deficit or
        loss of such Person;

               (c) all amounts included in computing such net income (or loss)
        in respect of (i) the write-up of any asset on or after December 31,
        2001 or (ii) the retirement of any Indebtedness or equity at less than
        face value after December 31, 2001;

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               (d) extraordinary and nonrecurring gains;

               (e) the income of any Subsidiary to the extent the payment of
        such income in the form of a Distribution or repayment of Indebtedness
        to the Company or a Wholly Owned Subsidiary is not permitted, whether on
        account of any Charter or By-law restriction, any agreement, instrument,
        deed or lease or any law, statute, judgment, decree or governmental
        order, rule or regulation applicable to such Subsidiary; and

               (f) any after-tax gains attributable to returned surplus assets
        of any Plan.

        "Consolidated Total Debt Service" means, for any period, the sum of all
mandatory scheduled payments and prepayments with respect to Financing Debt of
the Company and its Subsidiaries on a Consolidated basis.

        "Consolidated Total Senior Debt" means, at any date, all of the Credit
Obligations owing by the Company and its Subsidiaries on a Consolidated basis.

        "Cranberry Hill Capital" means Cranberry Hill Capital, LLC, a Delaware
limited liability company of which Nextera Business Performance Solutions, Inc.
is the sole member.

        "Credit Documents" means:

               (a) this Agreement, the Notes, each Letter of Credit, each draft
        presented or accepted under a Letter of Credit, the Guarantee and
        Security Agreement, any Cash Management Agreement from time to time in
        effect, the Subordination Agreement, and any Hedge Agreement from time
        to time in effect provided by a Lender (or an Affiliate of a Lender) to
        the Company or any of its Subsidiaries, each as from time to time in
        effect; and

               (b) any other present or future agreement or instrument from time
        to time entered into among the Company, any of its Subsidiaries or any
        other Obligor, on one hand, and the Agent, any Letter of Credit Issuer
        or all the Lenders, on the other hand, relating to, amending or
        modifying this Agreement or any other Credit Document referred to above
        or which is stated to be a Credit Document, each as from time to time in
        effect.

        "Credit Obligations" means all present and future liabilities,
obligations and Indebtedness of the Company, any of its Subsidiaries or any
other Obligor owing to the Agent or any Lender (or any Affiliate of a Lender)
under or in connection with this Agreement or any other Credit Document,
including obligations in respect of principal, interest, reimbursement
obligations under Letters of Credit and any Hedge Agreement from time to time in
effect provided by a Lender (or an Affiliate of a Lender), commitment fees,
Letter of Credit fees, amounts provided for in Sections 3.5 and 9 and other
fees, charges, indemnities and expenses from time to time owing hereunder or
under any other Credit Document (all whether accruing before or after a
Bankruptcy Default and regardless of whether allowed as a claim in bankruptcy or
similar proceedings).

        "Credit Participant" is defined in Section 15.2.

                                       8
<PAGE>

        "Credit Security" means all assets now or from time to time hereafter
subjected to a security interest, mortgage or charge (or intended or required so
to be subjected pursuant to the Guarantee and Security Agreement or any other
Credit Document) to secure the payment or performance of any of the Credit
Obligations on a pari passu basis, including the assets described in Section 3.1
of the Guarantee and Security Agreement.

        "Currency Exchange Agreement" means any currency swap, foreign exchange
contract or similar arrangement providing for protection against fluctuations in
currency exchange rates, either generally or under specific contingencies.

        "Debentures" means the various debentures owed by the Company to certain
individuals and affiliates of Knowledge Universe or its respective successors or
assigns, in the aggregate principal amount of $23,093,441.20 as of the date
hereof, all as amended and modified through the date hereof and previously
furnished to the Agent, with such subsequent amendments and modifications as are
entered into in accordance with Section 10.2.4.

        "Default" means any Event of Default and any event or condition which
with the passage of time or giving of notice, or both, would become an Event of
Default, including the filing against the Company, any of its Subsidiaries or
any other Obligor of a petition commencing an involuntary case under the
Bankruptcy Code.

        "Delinquency Period" is defined in Section 14.4.4.

        "Delinquent Payment" is defined in Section 14.4.4.

        "Distribution" means, with respect to the Company (or other specified
Person):

               (a) the declaration or payment of any dividend or distribution on
        or in respect of any shares of any class of capital stock of or other
        equity interests in the Company (or such specified Person);

               (b) the purchase, redemption or other retirement for value of any
        shares of any class of capital stock of or other equity interest in the
        Company (or such specified Person) or any of its Subsidiaries, or of
        options, warrants or other rights for the purchase of such shares,
        directly, indirectly through a Subsidiary or corporate parent or
        otherwise;

               (c) any other distribution on or in respect of any shares of any
        class of capital stock of or equity or other beneficial interest in the
        Company (or such specified Person);

               (d) any payment of principal or interest with respect to, or any
        purchase, redemption or defeasance of, any Financing Debt of the Company
        (or such specified Person) or any of its Subsidiaries which by its terms
        or the terms of any agreement is subordinated to the payment of the
        Credit Obligations; and

               (e) any payment, loan or advance by the Company (or such
        specified Person) to, or any other Investment by the Company (or such
        specified Person) in, the holder of any shares of any class of capital
        stock of or equity interest in the Company (or such

                                       9
<PAGE>

        specified Person) or any of its Subsidiaries, or any Affiliate of such
        holder (including the payment of management and transaction fees and
        expenses);

provided, however, that the term "Distribution" shall not include (i) dividends
payable in perpetual common stock of or other similar equity interests in the
Company (or such specified Person) or (ii) payments in the ordinary course of
business in respect of (A) reasonable compensation paid to employees, officers
and directors, (B) advances and reimbursements to employees for travel expenses,
drawing accounts, relocation costs and similar expenditures or (C) payments or
accounts payable, in each case for services rendered or goods sold by,
non-Affiliates that own capital stock of or other equity interests in the
Company (or such specified Person) or any of its Subsidiaries.

        "Domestic Subsidiary" means any Subsidiary that is not a Foreign
Subsidiary.

        "Eligible Assignee" means (a) a Lender, (b) an Affiliate of a Lender,
(c) a Related Fund and (d) subject to the prior approval of the Agent, such
approval by the Agent not to be unreasonably withheld or delayed:

                      (i) a commercial bank organized under the laws of the
               United States of America, or any state thereof, and having total
               assets in excess of $1,000,000,000;

                      (ii) a savings and loan association or savings bank
               organized under the laws of the United States of America, or any
               state thereof, and having total assets in excess of
               $1,000,000,000;

                      (iii) a commercial bank organized under the laws of any
               other country that is a member of the Organization for Economic
               Cooperation and Development or has concluded special lending
               arrangements with the International Monetary Fund associated with
               its General Arrangements to Borrow or of the Cayman Islands, or a
               political subdivision of any such country, and having total
               assets in excess of $1,000,000,000, so long as such bank is
               acting through a branch or agency located in the United States of
               America;

                      (iv) the central bank of any country that is a member of
               the Organization for Economic Cooperation and Development; and

                      (v) a finance company, insurance company or other
               financial institution or fund (whether a corporation,
               partnership, trust or other entity) that is engaged in making,
               purchasing or otherwise investing in commercial loans in the
               ordinary course of its business and having total assets in excess
               of $500,000,000;

provided, however, that (A) no Person shall qualify as an Eligible Assignee with
respect to assignments of obligations or Commitments in connection with Letters
of Credit unless such Person qualifies under clauses (d)(i) or (d)(iii) above
and (B) no Obligor or Affiliate of an Obligor shall qualify as an Eligible
Assignee under any circumstances.

                                       10
<PAGE>

        "Environmental Laws" means all applicable federal, state or local
statutes, laws, ordinances, codes, rules, regulations and guidelines (including
consent decrees and administrative orders) relating to public health and safety
and protection of the environment, including the federal Occupational Health and
Safety Act.

        "ERISA" means the federal Employee Retirement Income Security Act of
1974.

        "ERISA Group Person" means the Company, any of its Subsidiaries and any
Person which is a member of the controlled group or under common control with
the Company or any of its Subsidiaries within the meaning of Section 414 of the
Code or Section 4001(a)(14) of ERISA.

        "Event of Default" is defined in Section 12.1.

        "Exchange Act" means the federal Securities Exchange Act of 1934.

        "Facility Fee" is defined in Section 3.3.2.

        "Federal Funds Rate" means, for any day, the rate equal to the weighted
average (rounded upward to the nearest one-sixteenth of one percent (1/16%)) of
(a) the rates on overnight federal funds transactions with members of the
Federal Reserve System arranged by federal funds brokers, as such weighted
average is published for such day (or, if such day is not a Banking Day, for the
immediately preceding Banking Day) by the Federal Reserve Bank of New York or
(b) if such rate is not so published for such Banking Day, quotations received
by the Agent from three federal funds brokers of recognized standing selected by
the Agent. Each determination by the Agent of the Federal Funds Rate shall, in
the absence of manifest error, be conclusive.

        "Financial Consultant" is defined in Section 5.

        "Financial Officer" of the Company (or other specified Person) means its
chief executive officer, chief financial officer, chief operating officer,
chairman, president, treasurer, controller or any of its vice presidents whose
primary responsibility is for its financial affairs, in each case whose
incumbency and signatures have been certified to the Agent by the secretary or
other appropriate attesting officer of the Company (or such specified Person).

        "Financing Debt" means each of the items described in clauses (a)
through (f) of the definition of the term "Indebtedness" and, without
duplication, any Guarantees of such items.

        "Fleet" means Fleet National Bank.

        "Foreign Subsidiary" means each Subsidiary that is organized under the
laws of, and conducting its business primarily in a jurisdiction outside of, the
United States of America and that is not domesticated or dually incorporated
under the laws of the United States of America or the states thereof.

        "GAAP" means generally accepted accounting principles as from time to
time in effect, including the statements and interpretations of the United
States Financial Accounting Standards Board; provided, however, that (a) for
purposes of compliance with Section 10 (other than

                                       11
<PAGE>

Section 10.4) and the related definitions, "GAAP" means such principles as in
effect on December 31, 2001 as applied by the Company and its Subsidiaries in
the preparation of the most recent annual statements referred to in Section
7.2.l(a), and consistently followed, without giving effect to any subsequent
changes thereto and (b) in the event of a change in generally accepted
accounting principles after such date, either the Company or the Required
Lenders may request a change in the definition of "GAAP", in which case the
parties hereto shall negotiate in good faith with respect to an amendment of
this Agreement implementing such change.

        "Guarantee" means, with respect to the Company (or other specified
Person):

               (a) any guarantee by the Company (or such specified Person) of
        the payment or performance of, or any contingent obligation by the
        Company (or such specified Person) in respect of, any Indebtedness or
        other obligation of any primary obligor;

               (b) any other arrangement whereby credit is extended to a primary
        obligor on the basis of any promise or undertaking of the Company (or
        such specified Person), including any binding "comfort letter" or "keep
        well agreement" written by the Company (or such specified Person), to a
        creditor or prospective creditor of such primary obligor, to (i) pay the
        Indebtedness of such primary obligor, (ii) purchase an obligation owed
        by such primary obligor, (iii) pay for the purchase or lease of assets
        or services regardless of the actual delivery thereof or (iv) maintain
        the capital, working capital, solvency or general financial condition of
        such primary obligor;

               (c) any liability of the Company (or such specified Person), as a
        general partner of a partnership in respect of Indebtedness or other
        obligations of such partnership;

               (d) any liability of the Company (or such specified Person) as a
        joint venturer of a joint venture in respect of Indebtedness or other
        obligations of such joint venture;

               (e) any liability of the Company (or such specified Person) with
        respect to the tax liability of others as a member of a group (other
        than a group consisting solely of the Company and its Subsidiaries) that
        is consolidated for tax purposes; and

               (f) reimbursement obligations, whether contingent or matured, of
        the Company (or such specified Person) with respect to letters of
        credit, bankers acceptances, surety bonds, other financial guarantees
        and any Hedge Agreement from time to time in effect,

in each case whether or not any of the foregoing are reflected on the balance
sheet of the Company (or such specified Person) or in a footnote thereto;
provided, however, that the term "Guarantee" shall not include endorsements for
collection or deposit in the ordinary course of business. The amount of any
Guarantee and the amount of Indebtedness resulting from such Guarantee shall be
the maximum amount that the guarantor may become obligated to pay in respect of
the obligations (whether or not such obligations are outstanding at the time of
computation).

                                       12
<PAGE>

        "Guarantee and Security Agreement" means each of the Subsidiary
Guarantee and the Knowledge Universe Guaranty.

        "Guarantor" means (a) each of the Company's Domestic Subsidiaries, (b)
Knowledge Universe and (c) each Person which shall have executed and delivered
or become a party to a Guarantee and Security Agreement hereunder.

        "Hazardous Material" means any pollutant, toxic or hazardous material or
waste, including any "hazardous substance" or "pollutant" or "contaminant" as
defined in Section 101(14) of CERCLA or any other Environmental Law or regulated
as toxic or hazardous under RCRA or any other Environmental Law.

        "Hedge Agreements" means, collectively, Currency Exchange Agreements and
Interest Rate Protection Agreements.

        "Immaterial Subsidiary" means any Subsidiary whose assets (at fair
market value) do not exceed $100,000 and in which the net Investment of the
Company and its Subsidiaries is less than $100,000.

        "Indebtedness" means all obligations, contingent or otherwise, which in
accordance with GAAP are required to be classified upon the balance sheet of the
Company (or other specified Person) as liabilities, but in any event including
(without duplication):

               (a)    borrowed money;

               (b)    indebtedness evidenced by notes, debentures or similar
        instruments;

               (c)    Capitalized Lease Obligations;

               (d)    the deferred cash purchase price of assets, services or
        securities, including related noncompetition, consulting and stock
        repurchase obligations (other than ordinary trade accounts payable
        within six months after the incurrence thereof in the ordinary course of
        business);

               (e)    mandatory redemption or dividend rights on capital stock
        (or other equity);

               (f)    reimbursement obligations, whether contingent or matured,
        with respect to letters of credit, bankers acceptances, surety bonds,
        other financial guarantees and any Hedge Agreement from time to time in
        effect (without duplication of other Indebtedness supported or
        guaranteed thereby);

               (g)    unfunded pension liabilities;

               (h)    obligations that are immediately and directly due and
        payable out of the proceeds of or production from property;

                                       13
<PAGE>

               (i)    liabilities secured by any Lien existing on property owned
        or acquired by the Company (or such specified Person), whether or not
        the liability secured thereby shall have been assumed; and

               (j)    all Guarantees in respect of Indebtedness of others.

        "Indemnified Party" is defined in Section 13.2.

        "Initial Closing Date" means March 29, 2002.

        "Initial Sibson Proceeds" is defined in Section 4.2.6.

        "Initial Term Loan Amount" means $27,426,622.65.

        "Interest Payment Date" means (a) the first Banking Day of each calendar
month beginning on the first such date after the date hereof and (b) the
Maturity Date.

        "Interest Rate Protection Agreement" means any interest rate swap,
interest rate cap, interest rate hedge or other contractual arrangement that
converts variable interest rates into fixed interest rates, fixed interest rates
into variable interest rates or other similar arrangements.

        "Investment" means, with respect to the Company (or other specified
Person):

               (a)    any share of capital stock, partnership or other equity
        interest, evidence of Indebtedness or other security issued by any other
        Person;

               (b)    any loan, advance or extension of credit to, or
        contribution to the capital of, any other Person;

               (c)    any Guarantee of the obligations of any other Person;

               (d)    any acquisition of all, or any division or similar
        operating unit of, the business of any other Person or the assets
        comprising such business, division or unit; and

               (e)    any other similar investment.

        The investments described in the foregoing clauses (a) through (e) shall
be included in the term "Investment" whether they are made or acquired by
purchase, exchange, issuance of stock or other securities, merger,
reorganization or any other method; provided, however, that the term
"Investment" shall not include (i) trade and customer accounts receivable for
property leased, goods furnished or services rendered in the ordinary course of
business and payable within one year in accordance with customary trade terms,
(ii) deposits, advances or prepayments to suppliers for property leased or
licensed, goods furnished and services rendered in the ordinary course of
business, (iii) advances to employees for relocation and travel expenses,
drawing accounts and similar expenditures, (iv) stock or other securities
acquired in connection with the satisfaction or enforcement of Indebtedness or
claims or accounts receivable due to the Company (or such specified Person) or
as security for any such Indebtedness or claim or (v) demand deposits in banks
or similar financial institutions.

                                       14
<PAGE>

        In determining the amount of outstanding Investments:

               (A) the amount of any Investment shall be the cost thereof minus
        any returns of capital in cash on such Investment (determined in
        accordance with GAAP without regard to amounts realized as income on
        such Investment);

               (B) the amount of any Investment in respect of a purchase
        described in clause (d) above shall include the amount of any Financing
        Debt assumed in connection with such purchase or secured by any asset
        acquired in such purchase (whether or not any Financing Debt is assumed)
        or for which any Person that becomes a Subsidiary is liable on the date
        on which the securities of such Person are acquired; and

               (C) no Investment shall be increased as the result of an increase
        in the undistributed retained earnings of the Person in which the
        Investment was made or decreased as a result of an equity interest in
        the losses of such Person.

        "ISP" is defined in Section 2.3.6.

        "Junior Secured Indebtedness" means (a) the principal and interest on
any and all Debentures and all other Indebtedness of the Company and its
Subsidiaries to Knowledge Universe and (b) all other obligations of the Company
and its Subsidiaries to Knowledge Universe with respect to the items in clause
(a), whether now existing or hereafter arising, including intercompany advances
and any claim against the Company and its Subsidiaries in respect of rescission,
indemnification, expenses, damages or otherwise.

        "Knowledge Universe" means each of Knowledge Universe Capital Co. LLC,
Knowledge Enterprises, Inc. and their respective successors and assigns.

        "Knowledge Universe Guaranty" means the Limited Guaranty Agreement dated
March 30, 2001 of Knowledge Universe in favor of the Lenders.

        "Landlord Letter of Credit" means the Letter of Credit issued under the
Prior Credit Agreement in favor of Intercontinental Fund II 343 Congress Street,
LLC for the account of the Company in the original face amount of $1,114,905,
and as of the date hereof in an amount not exceeding $973,698.03.

        "Landlord Letter of Credit Disbursement" is defined in Section 2.3.1(a).

        "Late Fee" is defined in Section 3.3.4.

        "Legal Requirement" means any present or future requirement imposed upon
any of the Lenders or the Company and its Subsidiaries by any law, statute,
rule, regulation, directive, order, decree or guideline (or any interpretation
thereof by courts or of administrative bodies) of the United States of America,
or any state or political subdivision of any of the foregoing, or by any board,
governmental or administrative agency, central bank or monetary authority of the
United States of America, any jurisdiction where the Company or any of its
Subsidiaries owns property or conducts its business, or any political
subdivision of any of the foregoing. Any such law, statute, rule, regulation,
directive, order, decree, guideline or interpretation imposed on any

                                       15
<PAGE>

of the Lenders not having the force of law shall be deemed to be a Legal
Requirement for purposes of Section 3 if such Lender reasonably believes that
compliance therewith is customary commercial practice.

        "Lender" means each of the Persons listed as lenders on the signature
page hereto, including Fleet and Bank of America, N.A., each in its capacity as
a Lender and such other Persons who may from time to time own a Percentage
Interest in the Credit Obligations, but the term "Lender" shall not include any
Credit Participant.

        "Lending Officer" means such individuals whom the Agent may designate by
notice to the Company from time to time as an officer or employee who may
receive telephone requests for extensions of credit under Sections 2.1.3 and
2.3.2.

        "Letter of Credit" is defined in Section 2.3.1.

        "Letter of Credit Exposure" means, at any date, the sum of (a) the
aggregate face amount of all drafts that may then or thereafter be presented by
beneficiaries under all Letters of Credit then outstanding, plus (b) the
aggregate face amount of all drafts that the Letter of Credit Issuer has
previously accepted under Letters of Credit but has not paid.

        "Letter of Credit Issuance Conditions" means the Company shall have

        (a) permanently reduced the Maximum Amount of Revolving Loan, the
Maximum Amount of Term Loan and/or the Landlord Letter of Credit by a minimum of
$500,000 in the aggregate; and

        (b) delivered to the Agent, for the account of the Lenders, Cash
Equivalents in an amount equal to one hundred and five percent (105%) of the
face amount of the new Letter of Credit as security for the Company's
reimbursement obligations to the Letter of Credit Issuer on account thereof.

        "Letter of Credit Issuer" means, for any Letter of Credit, Fleet or, in
the event Fleet does not for any reason issue a requested Letter of Credit,
another Lender selected by the Company to issue such Letter of Credit.

        "Leverage Ratio" is defined in Section 10.5.1.

        "Lexecon" means Lexecon, Inc., an Illinois corporation and a Subsidiary
of the Company.

        "Lexecon Employee Extension" is defined in Section 6.

        "Lien" means, with respect to the Company (or any other specified
Person):

               (a) any lien, encumbrance, mortgage, pledge, charge or security
        interest of any kind upon any property or assets of the Company (or such
        specified Person), whether now owned or hereafter acquired, or upon the
        income or profits therefrom;

                                       16
<PAGE>

               (b) the acquisition of, or the agreement to acquire, any property
        or asset upon conditional sale or subject to any other title retention
        agreement, device or arrangement (including a Capitalized Lease);

               (c) the sale, assignment, pledge or transfer for security of any
        accounts, general intangibles or chattel paper of the Company (or such
        specified Person), with or without recourse;

               (d) the transfer of any tangible property or assets for the
        purpose of subjecting such items to the payment of previously
        outstanding Indebtedness in priority to payment of the general creditors
        of the Company (or such specified Person); and

               (e) the existence for a period of more than one hundred and
        twenty (120) consecutive days of any Indebtedness against the Company
        (or such specified Person) which if unpaid would by law or upon a
        Bankruptcy Default be given any priority over general creditors.

        "Loan" means, collectively, the Revolving Loan and the Term Loan.

        "Margin Stock" means "margin stock" within the meaning of Regulations T,
U or X of the Board of Governors of the Federal Reserve System.

        "Material Adverse Change" means, since any specified date or from the
circumstances existing immediately prior to the happening of any specified
event, a material adverse change in (a) the business, assets, financial
condition, income or prospects of the Company and its Subsidiaries (on a
Consolidated basis), whether as a result of (i) general economic conditions
affecting the business consulting industry, (ii) fire, flood or other natural
calamities, (iii) regulatory changes, judicial decisions, war or other
governmental action or (iv) any other event or development, whether or not
related to those enumerated above or (b) the ability of the Obligors to perform
their obligations under the Credit Documents or (c) the rights and remedies of
the Agent and the Lenders under the Credit Documents.

        "Material Agreements" is defined in Section 11.2.2.

        "Material Financing Debt" means any Financing Debt (other than the
Credit Obligations and, so long as the Subordination Agreement is in full force
and effect, the Debentures) outstanding in an aggregate amount of principal
(whether or not due) and accrued interest exceeding $500,000.

        "Maturity Date" means January 2, 2004.

        "Maximum Amount of Term Credit" is defined in Section 2.2.2.

        "Maximum Amount of Revolving Credit" is defined in Section 2.1.2.

        "Moody's" means Moody's Investors Service, Inc.

                                       17
<PAGE>

        "Multiemployer Plan" means any Plan that is a "multiemployer plan" as
defined in Section 4001(a)(3) of ERISA.

        "Net Asset Sale Proceeds" means the cash proceeds of the sale or
disposition of assets (including by way of merger), and the cash proceeds of any
insurance payments on account of the destruction or loss of property, by the
Company or any of its Subsidiaries after the Initial Closing Date, net of (a)
any Indebtedness permitted by Section 10.6.7 (purchase money Indebtedness and
Capitalized Leases) secured by assets being sold in such transaction required to
be paid from such proceeds, (b) income taxes that, as estimated by the Company
in good faith, shall be required to be paid by the Company or any of its
Subsidiaries in cash as a result of, and within 16 months after, such sale or
disposition, (c) reasonable reserves for liabilities, indemnities, escrows and
purchase price adjustments resulting from the sale of assets and (d) all
reasonable expenses of the Company or any of its Subsidiaries payable in
connection with the sale or disposition; provided, however, that "Net Asset Sale
Proceeds" shall not include cash proceeds:

               (i)    of asset sales permitted by Section 10.12.1,

               (ii)   to the extent not covered in clause (i) above, of mergers
        permitted by Section 10.12.2,

               (iii)  that shall be used to acquire replacement or other assets
        within one hundred and eighty (180) days after such sale, disposition,
        destruction or loss; provided, however, that if any amount in this
        clause (iii) is not actually used to acquire replacement or other assets
        within such 180-day period, such amount shall become Net Asset Sale
        Proceeds,

               (iv)   of licensing or leasing of assets permitted by Section
        10.12.3, or

               (v)    of the liquidation or other disposition of Cranberry Hill
        Capital.

        "Net Debt Proceeds" means cash proceeds (net of reasonable out-of-pocket
transaction fees and expenses) from the incurrence by the Company or any of its
Subsidiaries after the Initial Closing Date of Financing Debt other than
Financing Debt permitted by Sections 10.6.1 (the Loan) and 10.6.7 (purchase
money Indebtedness and Capitalized Leases).

        "Net Equity Proceeds" means the cash proceeds (net of reasonable
out-of-pocket fees and expenses) received by the Company or any of its
Subsidiaries in connection with any issuance by the Company or any of its
Subsidiaries after the Initial Closing Date of any shares of its capital stock,
other equity interests or options, warrants or other purchase rights to acquire
such capital stock or other equity interests to, or receipt of a capital
contribution from, any Person (other than any Obligors or their officers,
employees and directors); provided, however, that Net Equity Proceeds shall
exclude all cash proceeds derived from any exercises under the Company's stock
option plans and employee stock purchase plans.

        "New Shares" is defined in Section 10.11.

                                       18
<PAGE>

        "Nextera & Company" means Nextera & Company, LLC f/k/a Sibson & Company
LLC, a Delaware limited liability company and a Subsidiary of the Company.

        "Nonperforming Lender" is defined in Section 14.4.4.

        "Notes" means, collectively, the Revolving Notes and the Term Notes.

        "Obligor" means the Company, each Guarantor and each other Person
guaranteeing or providing collateral for the Credit Obligations.

        "Overdue Reimbursement Rate" means, at any date, the highest Applicable
Rate then in effect.

        "Paid in Full" or "Payment In Full" means the indefeasible payment in
full to the Lenders of any and all Credit Obligations in cash or immediately
available funds (other than Refinancing Proceeds) and termination of all lending
commitments and, in the case of Credit Obligations consisting of contingent
obligations in respect of Letters of Credit, bankers' acceptances or other
reimbursement or payment type guaranties under this Agreement or any of the
Credit Documents, the setting apart of cash sufficient to discharge such portion
of the Credit Obligations (other than Refinancing Proceeds) in an account for
the exclusive benefit of the holders thereof, in which such holders shall be
granted a first priority perfected security interest acceptable to such holders
of the Credit Obligations, which payment or security interest shall have been
retained by the holders of the Credit Obligations, in each case, for a period of
time in excess of all applicable preference or other similar periods under the
Bankruptcy Code and other applicable insolvency laws, state or federal.

        "Paradigm and Hoover Proceeds" is defined in Section 4.2.8.

        "Payment Date" means (a) the last Banking Day of each March, June,
September and December, beginning on the first such date after the date hereof
and (b) the Maturity Date.

        "PBGC" means the Pension Benefit Guaranty Corporation or any successor
entity.

        "Percentage Interest" means, with respect to any Lender, the Commitment
of such Lender with respect to the respective portions of the Loan and Letter of
Credit Exposure. For purposes of determining votes or consents by the Lenders,
the Percentage Interest of any Lender shall be computed as follows: (a) at all
times when no Event of Default under Section 12.1.1 and no Bankruptcy Default
exists, the ratio that the respective Commitments of such Lender bears to the
total Commitments of all Lenders as from time to time in effect and reflected in
the Register, and (b) at all other times, the ratio that the respective amounts
of the outstanding Loan and Letter of Credit Exposure owing to such Lender bear
to the total outstanding Loan and Letter of Credit Exposure owing to all
Lenders.

        "Performing Lender" is defined in Section 14.4.4.

        "Permitted Cash Interest Payment Amount" is defined in Section
10.10.1(b).

                                       19
<PAGE>

        "Person" means any present or future natural person or any corporation,
association, partnership, joint venture, limited liability, joint stock or other
company, business trust, trust, organization, business or government or any
governmental agency or political subdivision thereof.

        "Persumma APA" means the Purchase and Sale Agreement dated as of
December 31, 2001 by and among Persumma Financial LLC, Massachusetts Mutual Life
Insurance Company, NetNext, Inc. and KUI LLC.

        "Persumma Proceeds" is defined in Section 4.2.7.

        "Persumma Schedule" is defined in Section 9.1.11.

        "PIK Interest" means any accrued interest payments on Financing Debt
that are postponed or made through the issuance of "payment-in-kind" notes or
other similar securities (including book-entry accrual with respect to such
postponed interest payments), all in accordance with the terms of such Financing
Debt; provided, however, that in no event shall PIK Interest include payments
made with cash or Cash Equivalents.

        "Plan" means, at any date, any pension benefit plan subject to Title IV
of ERISA maintained, or to which contributions have been made or are required to
be made, by any ERISA Group Person within six years prior to such date.

        "Prior Credit Agreement" means the Credit Agreement dated as of December
30, 1999, as from time to time in effect, among the Company, its Domestic
Subsidiaries and the Lenders.

        "RCRA" means the Federal Resource Conservation and Recovery Act, 42
U.S.C. Section 690, et seq.

        "Refinancing Proceeds" means the payment or repayment of any of the
Credit Obligations with the proceeds of loans provided by one or more of the
Lenders in connection with any refinancing transaction or transactions.

        "Register" is defined in Section 15.1.3.

        "Related Fund" means, with respect to any Lender that is a fund that
invests in senior bank loans, any other fund that invests in senior bank loans
and is managed by the same investment advisor as such Lender or by an Affiliate
of such investment advisor.

        "Remaining Sibson Proceeds" is defined in Section 4.2.6.

        "Replacement Lender" is defined in Section 15.3.

        "Required Lenders" means, with respect to any approval, consent,
modification, waiver or other action to be taken by the Agent or the Lenders
under the Credit Documents which require action by the Required Lenders, such
Lenders as own at least a majority of the Percentage Interests; provided,
however, that with respect to any matters referred to in the

                                       20
<PAGE>

proviso to Section 19.1, Required Lenders means such Lenders as own at least the
respective portions of the Percentage Interests required by Section 19.1.

        "Revolving Loan" is defined in Section 2.1.4.

        "Revolving Notes" is defined in Section 2.1.4.

        "S&P" means Standard & Poor's, a division of The McGraw Hill Companies,
Inc.

        "Securities Act" means the federal Securities Act of 1933.

        "Settlement" means the making or receiving of payments, in immediately
available funds, by the Lenders to the extent necessary to cause each Lender's
actual share of the Revolving Loan to be equal to such Lender's Percentage
Interest with respect to the Revolving Loan, in the event that, prior to such
making or receiving of payments, the actual share is not so equal.

        "Sibson APA" means the Asset Purchase Agreement dated as of January 30,
2002 by and among The Segal Group, Inc., as buyer and the Company and Sibson &
Company, LLC, as Sellers.

        "Sibson Canada" means Sibson Canada Co., a corporation formed under the
laws of Canada.

         "Sibson Proceeds Assignment Agreement" means the Assignment Agreement
dated as of January 30, 2002 by and among the Company and Nextera & Company, as
Assignors and the Principals Trust established pursuant to that certain
Principals' Trust Agreement dated as of January 30, 2002, as Assignee.

        "Subordination Agreement" is defined in Section 9.1.7.

         "Subsidiary" means any Person of which the Company (or other specified
Person) shall at the time, directly or indirectly through one or more of its
Subsidiaries, (a) own at least fifty percent (50%) of the outstanding capital
stock (or other shares of beneficial interest) entitled to vote generally, (b)
hold at least fifty percent (50%) of the partnership, joint venture or similar
interests or (c) be a general partner or joint venturer and hold at least fifty
percent (50%) of the general partner or joint venturer interests, as the case
may be.

        "Subsidiary Guarantee" is defined in Section 9.1.5(a).

        "Tax" means any present or future tax, levy, duty, impost, deduction,
withholding or other charges of whatever nature at any time required by any
Legal Requirement (a) to be paid by any Lender or (b) to be withheld or deducted
from any payment otherwise required hereby to be made to any Lender, in each
case on or with respect to its obligations hereunder, from the Loan, any payment
in respect of the Credit Obligations or any Funding Liability not included in
the foregoing; provided, however, that the term "Tax" shall not include taxes
imposed upon or measured by the net income of such Lender or franchise taxes
that are imposed in lieu of net

                                       21
<PAGE>

income taxes; provided, further, however, that the term "Tax" shall include
withholding taxes in any event.

        "Term Loan" is defined in Section 2.2.4.

        "Term Notes" is defined in Section 2.2.4.

        "UCP" is defined in Section 2.3.6.

        "United States Funds" means such coin or currency of the United States
of America as at the time shall be legal tender therein for the payment of
public and private debts.

        "Wholly Owned Subsidiary" means any Subsidiary of which all of the
outstanding capital stock (or other shares of beneficial interest) entitled to
vote generally (other than directors' qualifying shares and, in the case of
Foreign Subsidiaries, shares required by Legal Requirements to be held by
foreign nationals) is owned by the Company (or other specified Person) directly,
or indirectly through one or more Wholly Owned Subsidiaries; provided, however,
that Sibson Canada shall be considered a "Wholly Owned Subsidiary" so long as
the Company owns at least ninety-nine percent (99%) of the outstanding equity of
Sibson Canada.

2.      The Credits.

2.1.     Revolving Credit.

                         2.1.1. Revolving Loan. Subject to all the terms and
                  conditions of this Agreement and so long as no Default exists,
                  from time to time on and after the Initial Closing Date and
                  prior to the Maturity Date the Lenders shall, severally in
                  accordance with their respective Commitments in the Revolving
                  Loan, make loans to the Company in such amounts as may be
                  requested by the Company in accordance with Section 2.1.3. The
                  sum of the aggregate principal amount of loans made under this
                  Section 2.1.1 at any one time outstanding (including loans
                  made in accordance with any Cash Management Agreement from
                  time to time in effect) plus the Letter of Credit Exposure
                  shall in no event exceed the Maximum Amount of Revolving
                  Credit. In no event shall the principal amount of loans at any
                  one time outstanding made by any Lender pursuant to this
                  Section 2.1, together with such Lender's Percentage Interest
                  in the Letter of Credit Exposure, exceed such Lender's
                  Commitment with respect to the Revolving Loan.

                         2.1.2. Maximum Amount of Revolving Credit. The term
                  "Maximum Amount of Revolving Credit" means the lesser of:

                      (a) the total of (i) $3,000,000, minus (ii) any Net Asset
               Sale Proceeds described in Section 4.2.2 and Net Debt Proceeds
               described in Section 4.2.3, in each case to the extent allocable
               to the Revolving Loan in accordance with Section 4.5.2, or

                                       22
<PAGE>

                      (b) the amount to which the then applicable amount set
               forth in clause (a) hereof shall have been irrevocably reduced
               from time to time by seven (7) Banking Days notice from the
               Company to the Agent (the minimum aggregate amount of which
               reduction shall be $ 500,000 and integral multiples of $100,000
               in excess thereof).

                         2.1.3. Borrowing Requests. The Company may from time to
                  time request a loan under Section 2.1.1 by providing to the
                  Agent a notice (which may be given by a telephone call
                  received by a Lending Officer if promptly confirmed in
                  writing). Such notice must be not later than noon (Boston
                  time) on the first Banking Day prior to the requested Closing
                  Date for such loan. The notice must specify (a) the amount of
                  the requested loan (which shall be not less than $500,000 and
                  an integral multiple of $100,000, except as otherwise provided
                  in any Cash Management Agreement from time to time in effect)
                  and (b) the requested Closing Date therefor, which shall be a
                  Banking Day. Upon receipt of such notice, the Agent shall
                  promptly inform each other Lender (by telephone or otherwise).
                  Each such loan shall be made at the Boston Office by
                  depositing the amount thereof to the general account of the
                  Company with the Agent. In connection with each such loan, the
                  Company shall furnish to the Agent a certificate certifying
                  that the Company is in compliance with all financial covenants
                  and other covenants and provisions to be performed or observed
                  by it under this Agreement (together with calculations
                  demonstrating such compliance where applicable), and which
                  certificate shall be in substantially the form of Exhibit
                  9.2.1.

                         2.1.4. Revolving Notes. The aggregate principal amount
                  of the loans outstanding from time to time under this Section
                  2.1 (including loans made in accordance with any Cash
                  Management Agreement from time to time in effect) is referred
                  to as the "Revolving Loan". The Agent shall keep a record of
                  the Revolving Loan and the respective interests of the Lenders
                  therein as part of the Register, which shall evidence the
                  Revolving Loan. The Revolving Loan shall be deemed owed to
                  each Lender having a Commitment therein severally in
                  accordance with such Lender's Percentage Interest therein, and
                  all payments thereon shall be for the account of each Lender
                  in accordance with its Percentage Interest therein. Upon
                  written request of any Lender, the Company's obligations to
                  pay such Lender's Percentage Interest in the Revolving Loan
                  shall be further evidenced by a separate note of the Company
                  in substantially the form of Exhibit 2.1.4 (the "Revolving
                  Notes"), payable to such Lender in accordance with such
                  Lender's Percentage Interest in the Revolving Loan.

2.2.     Term Loan.

                         2.2.1. Term Loan. Subject to all the terms and
                  conditions of this Agreement and so long as no Default exists,
                  the Lenders shall, severally in accordance with their
                  respective Commitments in the Term Loan, make a single loan to
                  the Company on the Initial Closing Date in the Initial Term
                  Loan

                                       23
<PAGE>

                  Amount. The sum of the aggregate principal amount of loans
                  made under this Section 2.2.1 at any one time outstanding
                  shall in no event exceed the Maximum Amount of Term Credit. In
                  no event shall the principal amount of loans at any one time
                  outstanding made by any Lender pursuant to this Section 2.2
                  exceed such Lender's Commitment with respect to the Term Loan.
                  Amounts which are borrowed under this Section 2.2 and repaid
                  or prepaid may not be reborrowed.

                         2.2.2. Maximum Amount of Term Credit. The term "Maximum
                  Amount of Term Credit" means the lesser of:

                      (a) the total of (i) $27,426,622.65, minus (ii) any Net
               Asset Sale Proceeds described in Section 4.2.2 and Net Debt
               Proceeds described in Section 4.2.3, in each case to the extent
               allocable to the Term Loan in accordance with Section 4.5.2, or

                      (b) the amount to which the then applicable amount set
               forth in clause (a) hereof shall have been irrevocably prepaid
               from time to time by seven (7) Banking Days notice from the
               Company to the Agent (the minimum aggregate amount of which
               reduction shall be $500,000 and integral multiples of $100,000
               thereof).

                         2.2.3. Intentionally Omitted.

                         2.2.4. Term Notes. The aggregate principal amount of
                  the loan outstanding from time to time under this Section 2.2
                  is referred to as the "Term Loan." The Agent shall keep a
                  record of the Term Loan and the interests of the respective
                  Lenders therein as part of the Register, which shall evidence
                  the Term Loan. The Term Loan shall be deemed owed to each
                  Lender having a Commitment therein severally in accordance
                  with such Lender's Percentage Interest therein, and all
                  payments thereon shall be for the account of each Lender in
                  accordance with its Percentage Interest therein. Upon request
                  of any Lender, the Company's obligations to pay such Lender's
                  Percentage Interest in the Term Loan shall be evidenced by a
                  separate note of the Company in substantially the form of
                  Exhibit 2.2.4 (the "Term Notes"), payable to such Lender in
                  accordance with such Lender's Percentage Interest in the Term
                  Loan.

2.3.     Letters of Credit.

                         2.3.1. Landlord Letter of Credit.

               (a) The Landlord Letter of Credit issued under the Prior Credit
        Agreement for the account of the Company may remain outstanding and
        shall be deemed to be a Letter of Credit issued under this Section
        2.3.1. A true and accurate copy of the Landlord Letter of Credit is
        attached hereto as Exhibit 2.3.1(a).

                                       24
<PAGE>

        Notwithstanding anything contained in the Landlord Letter of Credit or
        in any of the Credit Documents, the Landlord Letter of Credit shall
        expire (and shall be returned by the Company for cancellation by the
        Letter of Credit Issuer) on or before the day which is sixty (60)
        Banking Days prior to the Maturity Date (without regard to any automatic
        renewal clause contained in the Landlord Letter of Credit). In addition,
        at such time as the Letter of Credit Issuer makes any disbursement on a
        draft presented or accepted under the Landlord Letter of Credit (the
        "Landlord Letter of Credit Disbursement") the Company shall pay to such
        Letter of Credit Issuer in immediately available funds the amount of
        such Landlord Letter of Credit Disbursement and such amount shall be
        applied to reduce the Company's next scheduled principal amortization
        payment required under Section 4.1(b), but shall not reduce amounts
        owing on the Revolving Loan on account of such Letter of Credit
        Disbursement); provided, however, that at such time as the Letter of
        Credit Issuer makes a Landlord Letter of Credit Disbursement in
        connection with a consensual termination of the relationship between the
        Company and the holder of the Landlord Letter of Credit on terms and
        conditions which have been approved in advance by the Lenders in
        writing, then the Company shall satisfy its reimbursement obligations to
        the Letter of Credit Issuer on account thereof by making nine (9)
        consecutive payments each in an amount equal to one-ninth (1/9th) of the
        Landlord Letter of Credit Disbursement, together with accrued interest
        thereon at the rate of interest then-applicable to the Revolving Loan.

               (b) Issuance of Letters of Credit. Subject to all the terms and
        conditions of this Agreement and so long as no Default exists, and
        provided that the Letter of Credit Issuance Conditions are and continue
        to be satisfied from time to time on and after the Initial Closing Date
        and prior to the date sixty (60) Banking Days preceding the Maturity
        Date, the Letter of Credit Issuer may, in its discretion, issue for the
        account of the Company one or more irrevocable documentary or standby
        letters of credit (the "Letters of Credit") in an amount not to exceed
        $500,000 in the aggregate. In addition, the sum of Letter of Credit
        Exposure plus the Revolving Loan shall in no event exceed at any time
        the Maximum Amount of Revolving Credit, and the Letter of Credit
        Exposure shall in no event exceed at any time $1,473,698.

                  2.3.2. Requests for Letters of Credit. The Company may from
                  time to time request a Letter of Credit to be issued by
                  providing to the Letter of Credit Issuer (and the Agent if the
                  Letter of Credit Issuer is not the Agent) a notice which is
                  actually received not less than three (3) Banking Days (for
                  standby Letters of Credit) and one Banking Day (for
                  documentary Letters of Credit) prior to the requested Closing
                  Date for such Letter of Credit specifying (a) the amount of
                  the requested Letter of Credit, (b) the beneficiary thereof,
                  (c) the requested Closing Date and (d) a summary of the
                  principal terms of the text for such Letter of Credit,
                  together with any customary application forms required by the
                  Letter of Credit Issuer. In the event of any inconsistency
                  between such application forms and this Agreement, this
                  Agreement shall govern. Each Letter of Credit shall be issued
                  by forwarding it to the Company or to such other Person as
                  directed in writing by the Company. In connection with the
                  issuance of any Letter of Credit, the Company shall furnish to
                  the

                                       25
<PAGE>

                  Letter of Credit Issuer (and the Agent if the Letter of Credit
                  Issuer is not the Agent) a certificate in substantially the
                  form of Exhibit 9.2.1.

                         2.3.3. Form and Expiration of Letters of Credit. Each
                  Letter of Credit issued under this Section 2.3 and each draft
                  accepted or paid under such a Letter of Credit shall be
                  issued, accepted or paid, as the case may be, by the Letter of
                  Credit Issuer at its principal office. No Letter of Credit
                  shall provide for the payment of drafts drawn thereunder, and
                  no draft shall be payable, at a date which is later than the
                  earlier of (a) the date 12 months after the date of issuance
                  (which expiration date may be extended at the option of the
                  Letter of Credit Issuer for additional 12-month periods ending
                  prior to the date referred to in clause (b) below) or (b)
                  sixty (60) Banking Days prior to the Maturity Date. Each
                  Letter of Credit and each draft accepted under a Letter of
                  Credit shall be in such form and shall contain such terms as
                  is generally acceptable in the industry for which such Letter
                  of Credit is being requested and shall be in such amount as
                  the Letter of Credit Issuer and the Company may agree upon at
                  the time such Letter of Credit is issued.

                         2.3.4. Lenders' Participation in Letters of Credit.
                  Upon the issuance of any Letter of Credit, a participation
                  therein, in an amount equal to each Lender's Percentage
                  Interest in the Revolving Loan, shall automatically be deemed
                  granted by the Letter of Credit Issuer to each such Lender on
                  the date of such issuance and such Lenders shall automatically
                  be obligated, as set forth in Section 14.4, to reimburse the
                  Letter of Credit Issuer to the extent of their respective
                  Percentage Interests in the Revolving Loan for all obligations
                  incurred by the Letter of Credit Issuer to third parties in
                  respect of such Letter of Credit not reimbursed by the
                  Company. The Letter of Credit Issuer shall send to each Lender
                  (and the Agent if the Letter of Credit Issuer is not the
                  Agent) a confirmation regarding the participations in Letters
                  of Credit outstanding during such month.

                         2.3.5. Reimbursement of Payment. At such time as a
                  Letter of Credit Issuer makes any payment on a draft presented
                  or accepted under a Letter of Credit, the amount of such
                  payment shall be considered a loan under Section 2.1.1
                  (regardless of whether the conditions set forth in Section 9.2
                  are satisfied) and part of the Revolving Loan as if the
                  Company had paid in full the amount required with respect to
                  the Letter of Credit by borrowing such amount under Section
                  2.1.1, except as provided below. In the event such amount
                  would cause the Revolving Loan to exceed the Maximum Amount of
                  Revolving Credit or if during the existence of an Event of
                  Default the Agent has previously provided written notice to
                  the Company that Letter of Credit payments shall no longer be
                  considered loans under Section 2.1.1, the Company shall on
                  demand pay to the Agent in immediately available funds the
                  amount of such payment.

                         2.3.6. UCP; ISP. As to any Letter of Credit that is a
                  documentary letter of credit, the most recent Uniform Customs
                  and Practice for

                                       26
<PAGE>

                  Documentary Credits adopted by a Congress of the International
                  Chamber of Commerce, and any subsequent revisions thereof
                  approved by a Congress of the International Chamber of
                  Commerce and adhered to by the Letter of Credit Issuer (the
                  "UCP"), shall be binding on the Company and the Letter of
                  Credit Issuer except to the extent otherwise provided herein,
                  in any Letter of Credit or in any other Credit Document. As to
                  any Letter of Credit that is a standby letter of credit, the
                  most recent International Standby Practices adopted by a
                  Congress of the International Chamber of Commerce, and any
                  subsequent revisions thereof approved by a Congress of the
                  International Chamber of Commerce and adhered to by the Letter
                  of Credit Issuer (the "ISP"), shall be binding on the Company
                  and the Letter of Credit Issuer except to the extent otherwise
                  provided herein, in any Letter of Credit or in any other
                  Credit Document. Without limiting the foregoing, in the event
                  of an unexpected closure of the Letter of Credit Issuer Letter
                  of Credit draws may be made up to only two (2) Banking Days
                  after the reopening of the Letter of Credit Issuer rather than
                  the thirty (30) day period provided in Rule 3.14(a) of the
                  ISP. Anything in the UCP or the ISP to the contrary
                  notwithstanding:

               (a) With respect to each Letter of Credit, neither the Letter of
        Credit Issuer nor its correspondents shall be responsible for or shall
        have any duty to ascertain (unless the Letter of Credit Issuer or such
        correspondent is grossly negligent or willful in failing so to
        ascertain):

                      (i)    the genuineness of any signature or the validity,
               form, sufficiency, accuracy, genuineness or legal effect of any
               endorsements;

                      (ii)   delay in giving, or failure to give, notice of
               arrival, notice of refusal of documents or of discrepancies in
               respect of which any Letter of Credit Issuer refuses the
               documents or any other notice, demand or protest;

                      (iii)  the performance by any beneficiary under any Letter
               of Credit of such beneficiary's obligations to the Company;

                      (iv)   inaccuracy in any notice received by the Letter of
               Credit Issuer;

                      (v)    the validity, form, sufficiency, accuracy,
               genuineness or legal effect of any instrument, draft, certificate
               or other document required by such Letter of Credit to be
               presented before payment of a draft if such instrument, draft,
               certificate or other document appears on its face to comply with
               the requirements of the Letter of Credit, or the office held by
               or the authority of any Person signing any of the same; or

                      (vi)   failure of any instrument to bear any reference or
               adequate reference to such Letter of Credit, or failure of any
               Person to note the amount of any instrument on the reverse of
               such Letter of Credit or to surrender such Letter of Credit or to
               forward documents in the manner required by such Letter of
               Credit.

                                       27
<PAGE>

               (b) The occurrence of any of the events referred to in the UCP or
        the ISP or in the preceding clauses of this Section 2.3.6 shall not
        affect or prevent the vesting of any of the Letter of Credit Issuer's
        rights or powers hereunder or the Company's obligation to make
        reimbursement (whether by cash payment or by refinancing with advances
        under the Revolving Loan in accordance with Section 2.3.5) of amounts
        paid under any Letter of Credit or any draft accepted thereunder.

               (c) In the event of any conflict between the provisions of this
        Agreement and either the UCP or the ISP, the provisions of this
        Agreement shall govern.

                         2.3.7. Subrogation. Upon any payment by a Letter of
                  Credit Issuer under any Letter of Credit and until the
                  reimbursement of such Letter of Credit Issuer by the Company
                  with respect to such payment (whether by cash payment or by
                  refinancing with advances under the Revolving Loan in
                  accordance with Section 2.3.5), the Letter of Credit Issuer
                  shall be entitled to be subrogated to, and to acquire and
                  retain, the rights which the Person to whom such payment is
                  made may have against the Company, all for the benefit of the
                  Lenders. The Company shall take such action as the Letter of
                  Credit Issuer may reasonably request, including requiring the
                  beneficiary of any Letter of Credit to execute such documents
                  as the Letter of Credit Issuer may reasonably request, to
                  assure and confirm to the Letter of Credit Issuer such
                  subrogation and such rights, including the rights, if any, of
                  the beneficiary to whom such payment is made in accounts
                  receivable, inventory and other properties and assets of any
                  Obligor.

                         2.3.8. Modification, Consent, etc. If the Company
                  requests or consents in writing to any modification or
                  extension of any Letter of Credit, or waives any failure of
                  any draft, certificate or other document to comply with the
                  terms of such Letter of Credit, the Letter of Credit Issuer
                  shall be entitled to rely on such request, consent or waiver.
                  This Agreement shall be binding upon the Company with respect
                  to such Letter of Credit as so modified or extended, and with
                  respect to any action taken or omitted by such Letter of
                  Credit Issuer pursuant to any such request, consent or waiver.

2.4.     Application of Proceeds.

                         2.4.1. Revolving Loan. Subject to Section 2.4.4, the
                  Company shall apply the proceeds of the Revolving Loan for
                  repayment of its prior obligations to the Lenders, working
                  capital, capital expenditures and other lawful corporate
                  purposes of the Company and its Subsidiaries.

                         2.4.2. Term Loan. The Company shall apply the proceeds
                  of the Term Loan for repayment of its prior obligations to the
                  Lenders, working capital, capital expenditures and other
                  lawful corporate purposes of the Company and its Subsidiaries.

                                       28
<PAGE>

                         2.4.3. Letters of Credit. Letters of Credit shall be
                  issued only for such lawful corporate purposes as the Company
                  has requested in writing and to which the Letter of Credit
                  Issuer agrees in its discretion.

                         2.4.4. Specifically Prohibited Applications. The
                  Company shall not, directly or indirectly, apply any part of
                  the proceeds of any extension of credit made pursuant to the
                  Credit Documents to purchase or to carry Margin Stock or to
                  any transaction prohibited by the Credit Documents or by Legal
                  Requirements applicable to the Lenders.

2.5.     Intentionally Omitted.

2.6.     Intentionally Omitted.

3.      Interest; Fees.

3.1.    Interest. The Loan shall accrue and bear interest at a rate per annum
which shall at all times equal the Applicable Rate. Prior to any stated or
accelerated maturity of the Loan, the Company shall, on each Interest Payment
Date, pay the accrued and unpaid interest on the portion of the Loan. On the
stated or any accelerated maturity of the Loan, the Company shall pay all
accrued and unpaid interest on the Loan. Upon the occurrence and during the
continuance of an Event of Default, the Lenders may require accrued interest to
be payable on demand or at regular intervals more frequent than each Interest
Payment Date. All payments of interest hereunder shall be made to the Agent for
the account of each Lender in accordance with such Lender's Percentage Interest
therein. In addition, any and all interest that has previously accrued as a
result of Events of Default which occurred under the Prior Credit Agreement
(aggregating approximately $723,400 as of January 30, 2002) shall be paid to the
Agent for the account of the Lenders in cash on the Maturity Date unless waived
and such waiver shall be granted only if the Accrued Interest Waiver Conditions
are satisfied at all times prior to the Payment in Full of all Credit
Obligations.

3.2.     Intentionally Omitted.

3.3.     Commitment Fees.

                         3.3.1. Revolving Credit Commitment Fee. In
                  consideration of the Lenders' commitments to make the
                  extensions of credit provided for in Section 2.1, while such
                  commitments are outstanding, the Company shall pay to the
                  Agent for the account of the Lenders in accordance with the
                  Lenders' respective Commitments in the Revolving Loan, on each
                  Payment Date, an amount equal to interest computed at the
                  Commitment Fee Rate as of such Payment Date on the amount by
                  which (a) the daily Maximum Amount of Revolving Credit during
                  the three-month period or portion thereof ending on such
                  Payment Date exceeded (b) the sum of (i) the daily Revolving
                  Loan during such period or portion thereof plus (ii) the daily
                  Letter of Credit Exposure during such period or portion
                  thereof.

                                       29
<PAGE>

                         3.3.2. Facility Fee. In consideration of the Lenders'
                  commitments to make the extensions of credit provided for in
                  this Agreement, and while such commitments are outstanding,
                  the Company shall pay to the Agent for the account of the
                  Lenders in accordance with the Lenders' respective Commitments
                  in the Loans, a facility fee equal to $700,000, which fee
                  shall be fully earned on the date hereof and payable as
                  follows (the "Facility Fee"):

<TABLE>
<CAPTION>
                                PAYMENT DATE                       FEE
                                ------------                     -------
<S>                                                              <C>
          Initial Closing Date                                   $ 40,000
          First day of May 2002 and the first day of each        $ 20,000
          calendar month thereafter
          Maturity Date                                          $240,000
</TABLE>

        Notwithstanding the foregoing, the Company's obligation to pay the
        $700,000 Facility Fee shall be forgiven or partially forgiven to the
        extent that such fees are not yet due pursuant to the scheduled payment
        dates set forth in this Section 3.3.2 if the Credit Obligations are Paid
        in Full on or before the respective scheduled payment dates set forth in
        this Section 3.3.2.

                         3.3.3. Agency Fee. The Company shall pay to the Agent a
                  fee equal to $100,000 per annum from and after January 1, 2002
                  (the "Agency Fee"). The Agency Fee shall be fully earned on
                  the date hereof and payable as follows:

<TABLE>
<CAPTION>
                     PAYMENT DATE                                  FEE
                     ------------                               ---------
<S>                                                             <C>
        December 31, 2001                                       $  35,000
        First day of May 2002                                   $6,666.66
        First day of June 2002 and the first                    $8,333.33
        day of each calendar month thereafter
</TABLE>

        Notwithstanding the foregoing, the Company's obligation to pay the
        $100,000 Agency Fee shall be forgiven or partially forgiven to the
        extent such fees are not yet due pursuant to the scheduled payment dates
        set forth in this Section 3.3.3 if the Credit Obligations are Paid In
        Full on or before the respective scheduled payment dates set forth in
        this Section 3.3.3.

                         3.3.4. Late Fee. With respect to any principal,
                  interest, fee or any other amount payable to the Agent or
                  Lenders hereunder which is not paid within ten (10) days of
                  its due date (whether at the stated maturity, by

                                       30
<PAGE>

                  acceleration or otherwise), the Company shall pay to the Agent
                  a fee on such unpaid amount equal to five percent (5%) of the
                  amount of such late payment (the "Late Fee").

3.4.     Letter of Credit Fees. The Company shall pay to the Agent for the
account of each of the Lenders, in accordance with the Lenders' respective
Percentage Interests, in arrears on each Payment Date, a Letter of Credit fee
equal to interest at a rate equal to (a) two and seven-eighths percent (2.875%)
per annum on the daily Letter of Credit Exposure during the three (3) month
period or portion thereof ending on such Payment Date, plus (b) an additional
two percent (2%) per annum effective on the day the Agent provides written
notice to the Company that the interest rates hereunder are increasing as a
result of the occurrence and continuance of an Event of Default until the
earlier of such time as (i) such Event of Default is no longer continuing or
(ii) such Event of Default is deemed no longer to exist, in each case pursuant
to Section 12.3. The Company will pay to the Letter of Credit Issuer, for its
own account, on the date such Letter of Credit is issued, extended, renewed or
amended, an amount equal to (i) interest computed at the rate of one-eighth of
one percent (0.125%) per annum on the amount of such Letter of Credit being
issued and (ii) customary service charges and expenses for its services in
connection with such Letter of Credit at the times and in the amounts from time
to time in effect in accordance with its general rate structure, including fees
and expenses relating to issuance, amendment, negotiation, cancellation and
similar operations.

3.5.     Changes in Circumstances; Yield Protection.

                         3.5.1. Reserve Requirements, etc. If any Legal
                  Requirement shall (a) impose, modify, increase or deem
                  applicable any insurance assessment, reserve, special deposit
                  or similar requirement against any Letter of Credit, (b)
                  impose, modify, increase or deem applicable any other
                  requirement or condition with respect to any Letter of Credit
                  or (c) change the basis of payments in respect of any Letter
                  of Credit (other than changes in the rate of taxes measured by
                  the overall net income of such Lender) and the effect of any
                  of the foregoing shall be to increase the cost to any Lender
                  of issuing, making, funding or maintaining its respective
                  Percentage Interest in any portion of any Letter of Credit, to
                  reduce the amounts received or receivable by such Lender under
                  this Agreement or to require such Lender to make any payment
                  or forego any amounts otherwise payable to such Lender under
                  this Agreement then such Lender may claim compensation from
                  the Company under Section 3.5.5.

                         3.5.2. Taxes. All payments of the Credit Obligations
                  shall be made without set-off or counterclaim and free and
                  clear of any deductions, including deductions for Taxes,
                  unless the Company is required by law to make such deductions.
                  If (a) any Lender shall be subject to any Tax with respect to
                  any payment of the Credit Obligations or its obligations
                  hereunder or (b) the Company shall be required to withhold or
                  deduct any Tax on any payment on the Credit Obligations, then
                  such Lender may claim compensation from the Company under
                  Section 3.5.5 to the extent such Lender is then in compliance
                  with any applicable requirements of Section 17. Whenever Taxes
                  must be withheld by the Company with respect to any payments
                  of the Credit

                                       31
<PAGE>

                  Obligations, the Company shall promptly furnish to the Agent
                  for the account of the applicable Lender official receipts (to
                  the extent that the relevant governmental authority delivers
                  such receipts) evidencing payment of any such Taxes so
                  withheld. If the Company fails to pay any such Taxes when due
                  or fails to remit to the Agent for the account of the
                  applicable Lender the required receipts evidencing payment of
                  any such Taxes so withheld or deducted, the Company shall
                  indemnify the affected Lender for any incremental Taxes and
                  interest or penalties that may become payable by such Lender
                  as a result of any such failure. In the event any Lender
                  receives a refund of any Taxes for which it has received
                  payment from the Company under this Section 3.5.2, such Lender
                  shall promptly pay the amount of such refund to the Company,
                  together with any interest thereon actually earned by such
                  Lender.

                         3.5.3. Capital Adequacy. If any Lender shall determine
                  that compliance by such Lender with any Legal Requirement
                  regarding capital adequacy of banks or bank holding companies
                  has or would have the effect of reducing the rate of return on
                  the capital of such Lender and its Affiliates as a consequence
                  of such Lender's commitment to make the extensions of credit
                  contemplated hereby, or such Lender's maintenance of the
                  extensions of credit contemplated hereby, to a level below
                  that which such Lender could have achieved but for such
                  compliance (taking into consideration the policies of such
                  Lender and its Affiliates with respect to capital adequacy
                  immediately before such compliance and assuming that the
                  capital of such Lender and its Affiliates was fully utilized
                  prior to such compliance) by an amount deemed by such Lender
                  to be material, then such Lender may claim compensation from
                  the Company under Section 3.5.5.

                         3.5.4. Regulatory Changes. If any Lender shall
                  determine that (a) any change in any Legal Requirement
                  (including any new Legal Requirement) after the date hereof
                  shall directly or indirectly (i) reduce the amount of any sum
                  received or receivable by such Lender with respect to the Loan
                  or the Letters of Credit or the return to be earned by such
                  Lender on the Loan or the Letters of Credit, (ii) impose a
                  cost on such Lender or any Affiliate of such Lender that is
                  attributable to the making or maintaining of, or such Lender's
                  commitment to make, its portion of the Loan or the Letters of
                  Credit, or (iii) require such Lender or any Affiliate of such
                  Lender to make any payment on, or calculated by reference to,
                  the gross amount of any amount received by such Lender under
                  any Credit Document (other than Taxes or income or franchise
                  taxes), and (b) such reduction, increased cost or payment
                  shall not be fully compensated for by an adjustment in the
                  Applicable Rate or the Letter of Credit fees, then such Lender
                  may claim compensation from the Company under Section 3.5.5.

                         3.5.5. Compensation Claims. Within fifteen (15) days
                  after the receipt by the Company of a certificate from any
                  Lender setting forth why it is claiming compensation under
                  this Section 3.5 and computations (in reasonable detail) of
                  the amount thereof, the Company shall pay to such Lender such

                                       32
<PAGE>

                  additional amounts as such Lender sets forth in such
                  certificate as sufficient fully to compensate it on account of
                  the foregoing provisions of this Section 3.5, together with
                  interest on such amount from the 15th day after receipt of
                  such certificate until payment in full thereof at the Overdue
                  Reimbursement Rate. The determination by such Lender of the
                  amount to be paid to it and the basis for computation thereof
                  hereunder shall be conclusive so long as (a) such
                  determination is made in good faith, (b) no manifest error
                  appears therein and (c) the Lender uses reasonable averaging
                  and attribution methods. The Company shall be entitled to
                  replace any such Lender in accordance with Section 15.3.

                         3.5.6. Mitigation. Each Lender shall take such
                  commercially reasonable steps as it may determine are not
                  materially disadvantageous to it, including changing lending
                  offices to the extent feasible, in order to reduce amounts
                  otherwise payable by the Company to such Lender pursuant to
                  Section 3.5. In addition, the Company shall not be responsible
                  for costs under Section 3.5 arising more than ninety (90) days
                  prior to receipt by the Company of the certificate from the
                  affected Lender pursuant to such Section 3.5.

3.6.    Computations of Interest and Fees. For purposes of this Agreement,
interest, commitment fees and Letter of Credit fees (and any other amount
expressed as interest or such fees) shall be computed on the basis of a
365/6-day year. If any payment required by this Agreement becomes due on any day
that is not a Banking Day, such payment shall be made on the next succeeding
Banking Day. If the due date for any payment of principal is extended as a
result of the immediately preceding sentence, interest shall be payable for the
time during which payment is extended at the Applicable Rate.

4.      Payment.

4.1.    (a) Revolving Loan. On the Maturity Date or any accelerated maturity of
the Revolving Loan, the Company shall pay to the Agent an amount equal to the
Revolving Loan then due, together with all accrued and unpaid interest and fees
with respect thereto and all other Credit Obligations then outstanding.

        (b) Term Loan. The Company shall make payments against the outstanding
 principal balance of the Term Loan in the amounts and on the dates set forth in
 the amortization schedule set forth below (the "Term Loan Amortization
 Schedule"):

<TABLE>
<CAPTION>
                    DATE                                   PRINCIPAL PAYMENT AMOUNT
                    ----                                   ------------------------
<S>                                                                <C>
               April 1, 2002                                       $600,000
               April 30, 2002                                      $600,000
                May 31, 2002                                       $600,000
               June 30, 2002                                       $600,000
               July 31, 2002                                       $600,000
              August 31, 2002                                      $600,000
             September 30, 2002                                    $600,000
              October 31, 2002                                     $600,000
</TABLE>

                                       33
<PAGE>

<TABLE>
<S>                                                               <C>
             November 30, 2002                                     $600,000
             December 31, 2002                                    $1,100,000
              January 31, 2003                                        $0
             February 28, 2003                                        $0
               March 31, 2003                                      $800,000
               April 30, 2003                                      $800,000
                May 31, 2003                                       $800,000
               June 30, 2003                                       $800,000
               July 31, 2003                                       $800,000
              August 31, 2003                                      $800,000
             September 30, 2003                                    $800,000
              October 31, 2003                                     $800,000
             November 30, 2003                                     $800,000
             December 31, 2003                                     $800,000
</TABLE>

provided, however, that the final installment shall be payable on the Maturity
Date in an amount equal to the aggregate principal amount of the Term Loan
outstanding on such date, together with all accrued and unpaid interest and fees
thereon. In addition, in the event that the Company at any time makes any
prepayment of the Term Loan under this Agreement, such prepayment shall not
reduce the required monthly payments set forth in the Term Loan Amortization
Schedule, but rather shall be applied in the inverse order to reduce amounts
payable on the Maturity Date.

4.2.     Contingent Required Prepayments.

                         4.2.1. Excess Credit Exposure. If at any time the
                  Revolving Loan exceeds the limits set forth in Section 2.1 or
                  the Term Loan exceeds the limits set forth in Section 2.2, the
                  Company shall within one Banking Day after actual knowledge by
                  a Financial Officer or notice from the Agent pay the amount of
                  such excess to the Agent as a prepayment of the Revolving Loan
                  or the Term Loan, as the case may be. If at any time the
                  Letter of Credit Exposure exceeds the limits set forth in
                  Section 2.3, the Company shall within one Banking Day after
                  actual knowledge by a Financial Officer or notice from the
                  Agent pay the amount of such excess to the Agent to be applied
                  as provided in Section 4.4.

                         4.2.2. Net Asset Sale Proceeds. Upon receipt by the
                  Company or any of its Subsidiaries of Net Asset Sale Proceeds,
                  the Company shall within one Banking Day pay to the Agent as a
                  prepayment of the Loan to be applied as provided in Section
                  4.5.2 the lesser of (a) the amount of such Net Asset Sale
                  Proceeds or (b) the amount of the Loan.

                         4.2.3. Net Debt Proceeds. Upon receipt of Net Debt
                  Proceeds by the Company or any of its Subsidiaries, the
                  Company shall within one Banking Day pay to the Agent as a
                  prepayment of the Loan to be applied as provided in Section
                  4.5.2 the lesser of (a) the amount of such Net Debt Proceeds
                  or (b) the amount of the Loan.

                                       34
<PAGE>

                         4.2.4. Net Equity Proceeds. Upon receipt of Net Equity
                  Proceeds by the Company or any of its Subsidiaries, the
                  Company shall within one Banking Day pay to the Agent as a
                  prepayment of the Loan to be applied as provided in Section
                  4.5.2 the lesser of (a) the amount of such Net Equity Proceeds
                  or (b) the amount of the Loan.

                         4.2.5. Cash Management Agreement. At the times and in
                  the amounts required by any Cash Management Agreement from
                  time to time in effect, the Company shall pay to the Agent for
                  the account of the Lenders prepayments of the Revolving Loan.

                         4.2.6. Sibson Proceeds. The Company and the Lenders
                  hereby acknowledge and agree that any and all additional gross
                  cash payments, earnouts and other consideration received by
                  the Company or any of its Domestic Subsidiaries under the
                  Sibson APA without respect to amendments thereto (the
                  "Remaining Sibson Proceeds") shall immediately be delivered to
                  the Agent for the account of the Lenders and applied as a
                  mandatory prepayment of the Term Loan; provided, however, that
                  any proceeds from the holdback in the amount of $1,280,000
                  payable to the Company in connection with the Sibson APA and
                  any working capital adjustments made in connection with the
                  Sibson APA may be used by the Company for working capital
                  purposes. The term "Remaining Sibson Proceeds" shall not
                  include any portion of the foregoing items assigned by the
                  Company and Nextera & Company to the "Assignee" under the
                  Sibson Proceeds Assignment Agreement (and aggregating in an
                  amount not to exceed $6,250,000 without respect to amendments
                  thereto).

                         4.2.7. Persumma Proceeds. The entire gross cash and
                  other consideration paid or to be paid to the Company or any
                  of its Domestic Subsidiaries in connection with the Persumma
                  APA shall be delivered to the Company for working capital
                  purposes. In addition, any and all proceeds arising from the
                  re-sale of software under the Persumma APA net of any option
                  price incurred in connection with such re-sale (the "Persumma
                  Proceeds") shall be applied as follows: (a) fifty percent
                  (50%) to the Agent for the account of the Lenders as a
                  mandatory prepayment of the Term Loan; and (b) fifty percent
                  (50%) to the Company for working capital purposes, subject to
                  the prior written consent of the Agent and Lenders which may
                  be granted or withheld by Agent and Lenders in their
                  discretion.

                         4.2.8. Paradigm and Hoover Proceeds. The entire gross
                  cash and other consideration paid or to be paid to the Company
                  or any of its Domestic Subsidiaries in connection with their
                  respective investments in Paradigm, Inc. or Hoover, Inc. (the
                  "Paradigm and Hoover Proceeds") shall be delivered to the
                  Agent for the account of the Lenders, for application as
                  follows: (a) up to $375,000 to the Company for working capital
                  purposes; and (b) any and all remaining Paradigm and Hoover
                  Proceeds to the Agent for the account of the Lenders as a
                  mandatory prepayment of the Term Loan.

                                       35
<PAGE>

4.3.    Voluntary Prepayments. In addition to the prepayments required by
Section 4.2, the Company may from time to time prepay all or any portion of the
Revolving Loan or the Term Loan (in a minimum amount of $500,000 and an integral
multiple of $100,000, or such lesser amount as is then outstanding), without
premium or penalty of any type. The Company shall give the Agent at least one
Banking Day prior notice of its intention to prepay the Loan under this Section
4.3, specifying the date of payment and the total amount of the Revolving Loan
or the Term Loan to be paid on such date.

4.4.    Letters of Credit. If on the Maturity Date or any accelerated maturity
of the Credit Obligations the Lenders shall be obligated in respect of a Letter
of Credit or a draft accepted under a Letter of Credit, the Company shall
either:

               (a) prepay such obligation by depositing cash with the Agent
        equal to 105% of the face amount thereof, or

               (b) deliver to the Agent a standby letter of credit (designating
        the Letter of Credit Issuer as beneficiary and issued by a bank and on
        terms reasonably acceptable to the Letter of Credit Issuer),

in each case in an amount equal to the portion of the then Letter of Credit
Exposure issued for the account of the Company. Any such cash so deposited and
the cash proceeds of any draw under any standby Letter of Credit so furnished,
including any interest thereon, shall be returned by the Agent to the Company
only when, and to the extent that, the amount of such cash held by the Agent
exceeds the Letter of Credit Exposure at such time and no Default then exists;
provided, however, that if an Event of Default occurs and the Credit Obligations
become or are declared immediately due and payable, the Agent may apply such
cash, including any interest thereon, to the payment of any of the Credit
Obligations.

4.5.    Reborrowing; Application of Payments, etc.

                         4.5.1. Reborrowing. The amounts of the Revolving Loan
                  prepaid pursuant to Sections 4.2.1, 4.2.4, 4.2.5 or 4.3 may be
                  reborrowed from time to time prior to the Maturity Date in
                  accordance with Sections 2.1, subject to the limits set forth
                  therein.

                         4.5.2. Order of Application. In the absence of notice
                  to the contrary by the Company, any prepayment of the Loan
                  pursuant to Sections 4.2.2, 4.2.3, 4.2.4 or 4.3 shall be
                  applied first to the Term Loan, with any balance to the
                  Revolving Loan.

                         4.5.3. Payments for Lenders. All payments of principal
                  hereunder shall be made to the Agent for the account of the
                  Lenders in accordance with the Lenders' respective Percentage
                  Interests in the Credit Obligations so repaid.

                                       36
<PAGE>

5.      Financial Consultant; Business Plan.

5.1.    Financial Consultant. The Company hereby acknowledges and agrees that
the Lenders have elected in their discretion to retain, at the Company's
expense, a financial consultant (the "Financial Consultant") to assess the
status of the business operations of the Company and to analyze the Company's
current and future plans with respect to its continued business operations and
the Company's fulfillment of its obligations under the Credit Documents. The
Company shall pay the outstanding fees of the Financial Consultant on the date
hereof, and thereafter the Company shall reimburse the Lenders, or their
counsel, as the case may be, as invoiced, for all reasonable fees and expenses
of the Financial Consultant. Company agrees to cooperate with the Financial
Consultant in conducting its work, to include, without limitation, access to the
Company's facilities and books and records, and the opportunity to interview
officers and key agents and employees of the Company, including the Company's
outside auditors. The Financial Consultant may conduct any such activity without
any prior notice to the Company, provided that, unless there exists a Default or
Event of Default under this Agreement or any Credit Document, the Agent shall
provide the Company with reasonable prior notice of the first time that the
Financial Consultant expects to enter the Company's facilities.

5.2.    Business Plan. The Company shall, in good faith and as expeditiously as
possible, develop, and deliver to the Lenders on or before December 31, 2002, a
comprehensive strategic and financial plan through calendar year 2004 addressing
items including the measures taken and to be taken (together with implementation
dates) with respect to the Company's business strategies and plans by business
unit, together with (a) a month-to-month Profit & Loss statement of the Company
and its Subsidiaries; and (b) cash flow projections and pro forma balance sheets
of the Company and its Subsidiaries on a Consolidated and Consolidating basis.

6.      Lexecon Employee Extension. The Company acknowledges and agrees that
certain employees of Lexecon listed on Schedule 6 attached hereto, shall extend
their respective written employment agreements through December 31, 2004 (with
copies to each Lender) (the "Lexecon Employee Extension"). In addition, (a)
except for those employees listed on Schedule 6, bonuses may be paid to
employees of the Company and its Subsidiaries after June 30, 2002 in an amount
up to 110% of such employee's prior bonus regardless of whether the Lexecon
Employee Extension has been completed; (b) bonuses may be paid to those
employees listed on Schedule 6 after June 30, 2002 in an amount equal to 110% of
such employee's prior bonus provided that the Company has first delivered to the
Agent and the Lenders written evidence satisfactory to Agent and Lenders in
their discretion that such employee has completed a written extension of his
respective employment agreement on or before June 30, 2002; (c) in the event an
employee listed on Schedule 6 has not completed an extension of his written
employment agreement on or before December 31, 2002, then such employee's bonus
shall not be paid before January 31, 2003; and (d) the Company's failure to
complete the Lexecon Employee Extension on or before January 1, 2003 shall
constitute an Event of Default hereunder (as described more fully in Section
12.1.3 hereof).

                                       37
<PAGE>

7.      Matters Relating to Junior Secured Indebtedness.

               7.1. Principal Amount. The principal amount owed to Knowledge
        Universe, on account of the Junior Secured Indebtedness, as of March 26,
        2002, is $23,093,441.20. Knowledge Universe shall not at any time extend
        credit to the Company or any Subsidiary in an aggregate principal amount
        in excess of such amount; provided, however, Knowledge Universe may
        extend credit to the Company or any of its Subsidiaries in the form of
        PIK Interest.

                         7.1.1. Reaffirmation of Guaranty and Related Letter of
                  Credit. Knowledge Universe hereby acknowledges and reaffirms
                  its liability for all payment and performance obligations of
                  the Company and its Subsidiaries to the Agent and the Lenders,
                  now existing or hereafter arising, pursuant to the terms of
                  the Knowledge Universe Guaranty as amended hereby. In
                  addition, Knowledge Universe also acknowledges and reaffirms
                  its supporting Irrevocable Letter of Credit dated April 16,
                  2001, as amended, a true and accurate copy of which is
                  attached as Exhibit 7.1.1.

                         7.1.2. Knowledge Universe Subordination. Knowledge
                  Universe acknowledges and agrees that the Junior Secured
                  Indebtedness, and the rights of Knowledge Universe against the
                  Company and the Guarantors, and any obligation owed to
                  Knowledge Universe arising out of or in connection with the
                  Junior Secured Indebtedness or any document executed or
                  delivered in connection therewith, shall be and hereby is
                  subordinated to the prior Payment In Full of all Credit
                  Obligations. Except as set forth in Section 10.10.2 hereof,
                  Knowledge Universe agrees that neither the Company nor any
                  Guarantor shall, directly or indirectly, by payment,
                  distribution, set-off, recoupment or otherwise, pay or
                  distribute any cash, securities or other property on account
                  of the Junior Secured Indebtedness until the Credit
                  Obligations have been Paid In Full. The Junior Secured
                  Indebtedness is subordinate to liens and rights of payment on
                  the same terms as set forth herein and in the Credit Documents
                  to any replacement or successor Senior Lender, such as in
                  connection with or refinancing of all or a portion of the
                  Credit Obligations, without fee, delay or other concessions.

                         7.1.3. Turnover of Distributions. If, notwithstanding
                  the preceding Section 7.1.2 and subject to Section 10.10.2
                  below, Knowledge Universe shall receive any Distributions in
                  respect of Junior Secured Indebtedness before all Credit
                  Obligations have been Paid In Full, Knowledge Universe shall
                  hold the same in trust and promptly transfer and turnover all
                  such Distributions to the Agent for application to the payment
                  or satisfaction of the Credit Obligations as provided in this
                  Agreement.

                         7.1.4. Conversion of Preferred Stock. Knowledge
                  Universe may restructure, exchange or convert its existing
                  preferred stock in the Company into any equity or debt
                  securities of the Company; provided that any and all
                  indebtedness owing by the Company to Knowledge Universe shall
                  not at any

                                       38
<PAGE>

                  time exceed $47,000,000 in the aggregate (exclusive of PIK
                  Interest and accrued Interest); and, provided further, that
                  any and all of such indebtedness shall be deemed to be Junior
                  Secured Indebtedness, which is subordinated in priority and
                  payment to the Loans, as evidenced by documentation
                  satisfactory to the Lenders in their discretion.

8.      Bonus Matters.

        8.1.      Bonus Obligations. The Company shall not make any payments,
including but not limited to regularly scheduled payments of principal, interest
or other charges, on account of any subordinated debt, management fees to
affiliates, dividends, bonus compensation to officers, including but not limited
to special incentive bonuses, retention or other programs or charges, and
whether or not such programs, bonuses or charges were previously announced (the
"Bonus Obligations"), except for the following:

                  (a) Lexecon and Sibson & Company Employees. The Company may
          pay bonus compensation and profit sharing contributions owing to
          employees of Lexecon and Sibson & Company, set forth on Company's
          Bonus Schedule (totaling in the aggregate approximately $13,000,000)
          from its cash flow; and

                  (b) Headquarters and Joint Services Group. The Company may pay
          bonus compensation owing to employees of the Company's "Headquarters
          and Joint Services Group" set forth on Company's Bonus Schedule
          (totaling in the aggregate approximately $850,000) on or after March
          30, 2002 from its cash flow.

The Company agrees that it shall not pay Bonus Obligations in excess of the
amounts set forth on its Bonus Schedule unless the Agent and the Lenders have
issued their prior written consent, which consent may be granted or withheld by
the Agent and the Lenders in their discretion. The Company further acknowledges
and agrees that all Bonus Obligations shall be and are expressly subordinate and
junior in right of payment and exercise of remedies to the Credit Obligations
owing to the Agent and the Lenders.

8.2.    Bonus Account. Subsequent to, but in any event no later than April 30,
2002, the Company shall deposit with the Agent cash for establishment of a
segregated account subject to Lenders' liens in an amount equal to the Agreed
Percentage (as defined below) of all earned but unpaid employee bonuses (except
any accrued bonuses not subject to this Section 8.2, as designated in their
discretion by the Agent and the Lenders in writing) ("Bonus Account"), which
Bonus Account shall disbursed by the Company only to fund such bonuses, and
thereafter the Company shall deposit additional cash into the Bonus Account if
additional bonuses are earned and/or accrued and not immediately paid. The
Agreed Percentage referred to in this Section 8.2 shall mean an amount equal to
the dollar amount of all such accrued and unpaid bonuses, plus in each calendar
month an additional amount equal to the then applicable percentage of such
accrued and unpaid bonuses set forth in the row titled "Escrow Earned and Unpaid
Bonus percentage" in Company's forecasts dated January 24, 2002 and delivered to
the Agent and the Lenders by e-mail on January 24, 2002.

                                       39
<PAGE>

8.3.    Bonus Schedule Confidentiality. The Agent and the Lenders acknowledge
and agree that the Bonus Schedule is subject to Section 16 of this Agreement
(Confidentiality).

9.      Conditions to Extending Credit.

9.1.    Conditions on Initial Closing Date. The obligations of the Lenders to
make the initial extension of credit pursuant to Section 2 shall be subject to
the satisfaction, on or before the Initial Closing Date, of the conditions set
forth in this Section 9.1 as well as the further conditions in Section 9.2. If
the conditions set forth in this Section 9.1 are not met on or prior to the
Initial Closing Date, the Lenders shall have no obligation to make any
extensions of credit hereunder.

                         9.1.1. Notes. The Company shall have duly executed and
                  delivered to the Agent a Revolving Note and a Term Note for
                  each Lender having a Commitment with respect thereto who has
                  requested delivery of a Note prior to the Initial Closing
                  Date.

                         9.1.2. Payment of Fees.

               (a) Facility Fee. The Company shall have paid to the Agent for
        the account of the Lenders the first installment of the Facility Fee
        described in Section 3.3.2 of this Agreement;

               (b) Accrued Legal Fees. The Company shall have paid to the Agent
        cash sufficient for full reimbursement for all professional fees and
        expenses incurred by the Agent in connection with the negotiation and
        preparation of this Agreement and the transactions contemplated herein;
        provided, however, that any unused amounts shall be returned to the
        Company, including any unused portion of the $50,000 legal fee retainer
        paid by the Company in February 2002.

                         9.1.3. Intentionally Omitted.

                         9.1.4. Legal Opinions. On the Initial Closing Date, the
                  Lenders shall have received from Maron & Sandler, special
                  counsel for the Company and its Subsidiaries, its opinion with
                  respect to the transactions contemplated by the Credit
                  Documents, which opinion shall be in form and substance
                  reasonably satisfactory to the Required Lenders. The Company
                  authorizes and directs its special counsel to furnish the
                  foregoing opinion.

                         9.1.5. Guarantee and Security Agreements.

               (a) Subsidiary Guarantee. Each of the Company and its Domestic
        Subsidiaries (other than Cranberry Hill Capital) shall have duly
        authorized, executed and delivered to the Agent an Amended and Restated
        Guarantee and Security Agreement in substantially the form of Exhibit
        9.1.5(a) (the "Subsidiary Guarantee").

                                       40
<PAGE>

               (b) Knowledge Universe Guaranty. Knowledge Universe Capital Co.
        LLC shall have duly authorized, executed and delivered to the Agent an
        Amended and Restated Limited Guaranty in substantially the form of
        Exhibit 9.1.5(b) (the "Knowledge Universe Guaranty").

                         9.1.6. Perfection of Security. Each Obligor shall have
                  duly authorized, executed, acknowledged, delivered, filed,
                  registered and recorded such security agreements, notices,
                  financing statements, memoranda of intellectual property
                  security interests and other instruments as the Agent may have
                  reasonably requested in order to perfect the Liens purported
                  or required pursuant to the Credit Documents to be created in
                  the Credit Security and shall have paid all filing or
                  recording fees or taxes required to be paid in connection
                  therewith, including any recording, mortgage, documentary,
                  transfer or intangible taxes.

                         9.1.7. Subordination Agreement. Each of Knowledge
                  Universe Capital Co. LLC and the Company shall have duly
                  authorized, executed and delivered to the Agent an Amended and
                  Restated Subordination Agreement in substantially the form of
                  Exhibits 9.1.7 (the "Subordination Agreement").

                         9.1.8. Intentionally Omitted.

                         9.1.9. Warrants. The Company shall have delivered to
                  the Lenders the warrants described in Section 10.10.

                         9.1.10. Intentionally Omitted.

                         9.1.11. Persumma Schedule. The Company shall have
                  delivered to the Agent and the Lenders a schedule of all
                  securities sold or to be sold in connection with the Persumma
                  APA and the transactions contemplated therein ("Persumma
                  Schedule"). The Persumma Schedule shall be in form and
                  substance satisfactory to the Lenders in their discretion.

                         9.1.12. Intentionally Omitted.

                         9.1.13. Solvency.

               (a) After giving effect to the incurrence of the Credit
        Obligations, the Company and its Domestic Subsidiaries, taken as a
        whole:

                      (i)    shall be solvent;

                      (ii)   shall have assets having a fair saleable value in
               excess of the amount required to pay their probable liability on
               their existing debts as such debts become absolute and mature;

                      (iii)  shall have access to adequate capital for the
               conduct of their business; and

                                       41
<PAGE>

                      (iv)   shall have the ability to pay their debts from time
               to time incurred as such debts mature.

                         9.1.14. Termination of Prior Credit Agreement.
                  Contemporaneously with the initial advances hereunder, the
                  Company and its Subsidiaries shall have paid in full all
                  principal, interest and other accrued and outstanding amounts
                  under the Prior Credit Agreement (other than reimbursement
                  obligations with respect to letters of credit issued under the
                  Prior Credit Agreement that constitute Letters of Credit under
                  this Agreement in accordance with Section 2.3.1), all Liens
                  securing amounts owing under the Prior Credit Agreement shall
                  have been released or assigned to the Agent and the Prior
                  Credit Agreement shall have become terminated and of no
                  further force or effect (except for indemnity provisions that
                  by their terms survive the termination of the Prior Credit
                  Agreement).

                         9.1.15. Proper Proceedings. This Agreement, each other
                  Credit Document and the transactions contemplated hereby and
                  thereby shall have been authorized by all necessary corporate
                  or other proceedings. All necessary consents, approvals and
                  authorizations of any governmental or administrative agency or
                  any other Person of any of the transactions contemplated
                  hereby or by any other Credit Document shall have been
                  obtained and shall be in full force and effect.

                         9.1.16. General. All legal and corporate proceedings in
                  connection with the transactions contemplated by this
                  Agreement shall be reasonably satisfactory in form and
                  substance to the Agent and the Agent shall have received
                  copies of all documents, including certified copies of the
                  Charter and By-Laws of the Company and the other Obligors,
                  records of corporate proceedings, certificates as to
                  signatures and incumbency of officers and opinions of counsel,
                  which the Agent may have reasonably requested in connection
                  therewith, such documents where appropriate to be certified by
                  proper corporate or governmental authorities.

9.2.    Conditions to Each Extension of Credit. The obligations of the Lenders
to make any extension of credit pursuant to Section 2 shall be subject to the
satisfaction, on or before the Closing Date for such extension of credit, of the
following conditions:

                         9.2.1. Officer's Certificate. The representations and
                  warranties contained in Section 11 shall be true and correct
                  on and as of such Closing Date with the same force and effect
                  as though made on and as of such date (except as to any
                  representation or warranty which refers to a specific earlier
                  date); no Default shall exist on such Closing Date prior to or
                  immediately after giving effect to the requested extension of
                  credit; no Material Adverse Change shall have occurred; and
                  the Company shall have furnished to the Agent in connection
                  with the requested extension of credit a certificate to these
                  effects, in substantially the form of Exhibit 9.2.1, signed by
                  a Financial Officer.

                                       42
<PAGE>

                         9.2.2. Legality, etc. The making of the requested
                  extension of credit shall not (a) subject any Lender to any
                  penalty or special tax (other than a Tax for which the Company
                  is required to reimburse the Lenders under Section 3.5), (b)
                  be prohibited by any Legal Requirement or (c) violate any
                  credit restraint program of the executive branch of the
                  government of the United States of America, the Board of
                  Governors of the Federal Reserve System or any other
                  governmental or administrative agency so long as any Lender
                  reasonably believes that compliance therewith is customary
                  commercial practice.

10.     General Covenants. Each of the Company and the other Guarantors
covenants that, until all of the Credit Obligations shall have been paid in full
and until the Lenders' commitments to extend credit under this Agreement and any
other Credit Document shall have been irrevocably terminated, the Company and
its Subsidiaries shall comply with the following provisions:

10.1.    Taxes and Other Charges: Accounts Payable.

                         10.1.1. Taxes and Other Charges. Each of the Company
                  and its Subsidiaries shall duly pay and discharge, or cause to
                  be paid and discharged, before the same becomes in arrears,
                  all taxes, assessments and other governmental charges imposed
                  upon such Person and its properties, sales or activities, or
                  upon the income or profits therefrom, as well as all claims
                  for labor, materials or supplies which if unpaid might by law
                  become a Lien upon any of its property; provided, however,
                  that any such tax, assessment, charge or claim need not be
                  paid if the validity or amount thereof shall at the time be
                  contested in good faith by appropriate proceedings and if such
                  Person shall, in accordance with GAAP, have set aside on its
                  books adequate reserves with respect thereto; and provided,
                  further, that each of the Company and its Subsidiaries shall
                  pay or bond, or cause to be paid or bonded, all such taxes,
                  assessments, charges or other governmental claims immediately
                  upon the commencement of proceedings to foreclose any Lien
                  which may have attached as security therefor (except to the
                  extent such proceedings have been dismissed or stayed).

                         10.1.2. Accounts Payable. Each of the Company and its
                  Subsidiaries shall promptly pay when due, or in conformity
                  with customary trade terms, all accounts payable incident to
                  the operations of such Person not referred to in Section
                  10.1.1; provided, however, that any such accounts payable need
                  not be paid if the validity or amount thereof shall at the
                  time be contested in good faith and if such Person shall, in
                  accordance with GAAP, have set aside on its books adequate
                  reserves with respect thereto.

10.2.    Conduct of Business, etc.

                         10.2.1. Types of Business. The Company and its
                  Subsidiaries shall engage only in the business of (a) business
                  consulting, (b) minority

                                       43
<PAGE>

                  investments in and cooperative ventures with Internet,
                  intellectual property and other service-oriented businesses
                  and (c) other activities related thereto.

                         10.2.2. Maintenance of Properties. Each of the Company
                  and its Subsidiaries:

               (a) shall keep its properties in such repair, working order and
        condition, and shall from time to time make such repairs, replacements,
        additions and improvements thereto, as are necessary for the efficient
        operation of its businesses and shall comply at all times in all
        material respects with all material franchises, licenses and leases to
        which it is party so as to prevent any loss or forfeiture thereof or
        thereunder, except where (i) compliance is at the time being contested
        in good faith by appropriate proceedings and (ii) failure to comply with
        the provisions being contested has not resulted, and does not create a
        material risk of resulting, in the aggregate in any Material Adverse
        Change; and

               (b) shall do all things necessary to preserve, renew and keep in
        full force and effect and in good standing its legal existence and
        authority necessary to continue its business; provided, however, that
        this Section 10.2.2(b) shall not prevent the merger, consolidation or
        liquidation of Subsidiaries permitted by Section 10.12.

                         10.2.3. Statutory Compliance. Each of the Company and
                  its Subsidiaries shall comply in all material respects with
                  all valid Legal Requirements applicable to it, except where
                  (a) compliance therewith shall at the time be contested in
                  good faith by appropriate proceedings and (b) failure so to
                  comply with the provisions being contested has not resulted,
                  and does not create a material risk of resulting, in the
                  aggregate in any Material Adverse Change.

                         10.2.4. Compliance with Material Agreements. Each of
                  the Company and its Subsidiaries shall comply in all material
                  respects with the Material Agreements (to the extent not in
                  violation of the other provisions of this Agreement or any
                  other Credit Document). Without the prior written consent of
                  the Required Lenders, no Material Agreement shall be amended,
                  modified, waived or terminated in any manner that would have
                  in any material respect an adverse effect on the interests of
                  the Lenders.

10.3.    Insurance.

                         10.3.1. Business Interruption Insurance. Each of the
                  Company and its Subsidiaries shall maintain with financially
                  sound and reputable insurers insurance related to interruption
                  of business, either for loss of revenues or for extra expense,
                  in the manner customary for businesses of similar size engaged
                  in similar activities.

                         10.3.2. Property Insurance. Each of the Company and its
                  Subsidiaries shall keep its assets which are of an insurable
                  character insured by financially sound and reputable insurers
                  against theft and fraud and against loss or damage by fire,
                  explosion and hazards insured against by extended coverage

                                       44
<PAGE>

                  to the extent, in amounts and with deductibles at least as
                  favorable as those generally maintained by businesses of
                  similar size engaged in similar activities.

                         10.3.3. Liability Insurance. Each of the Company and
                  its Subsidiaries shall maintain with financially sound and
                  reputable insurers insurance against liability for hazards,
                  risks and liability to persons and property to the extent, in
                  amounts and with deductibles at least as favorable as those
                  generally maintained by businesses of similar size engaged in
                  similar activities; provided, however, that it may effect
                  workers' compensation insurance or similar coverage with
                  respect to operations in any particular state or other
                  jurisdiction through an insurance fund operated by such state
                  or jurisdiction or by meeting the self-insurance requirements
                  of such state or jurisdiction.

10.4.   Financial Statements and Reports. Each of the Company and its
Subsidiaries shall maintain a system of accounting in which correct entries
shall be made of all transactions in relation to their business and affairs in
accordance with generally accepted accounting practice. The fiscal year of the
Company and its Subsidiaries shall end on December 31 in each year and the
fiscal quarters of the Company and its Subsidiaries shall end on March 31, June
30, September 30 and December 31 in each year.

                         10.4.1. Annual Reports. The Company shall furnish to
                  the Agent (with copies for each Lender) within ninety two (92)
                  days after the end of each fiscal year, the Consolidated and
                  Consolidating balance sheets of the Company and its
                  Subsidiaries as at the end of such fiscal year, the
                  Consolidated and Consolidating statements of income and
                  Consolidated statements of changes in shareholders' equity and
                  of cash flows of the Company and its Subsidiaries for such
                  fiscal year (all in reasonable detail) and, in the case of
                  Consolidated financial statements, comparative figures for the
                  immediately preceding fiscal year, all accompanied by:

               (a) Reports of independent certified public accountants of
        recognized national standing reasonably satisfactory to the Required
        Lenders, containing no material qualification, to the effect that they
        have audited the foregoing Consolidated financial statements in
        accordance with generally accepted auditing standards and that such
        Consolidated financial statements present fairly, in all material
        respects, the financial position of the Company and its Subsidiaries
        covered thereby at the dates thereof and the results of their operations
        for the periods covered thereby in conformity with GAAP.

               (b) The statement of such accountants that they have caused this
        Agreement to be reviewed and that in the course of their audit of the
        Company and its Subsidiaries no facts have come to their attention that
        cause them to believe that any Default exists and in particular that
        they have no knowledge of any Default under the Computation Covenants
        or, if such is not the case, specifying such Default and the nature
        thereof. This statement is furnished by such accountants with the
        understanding that the examination of such accountants cannot be relied
        upon to give such accountants knowledge of any such

                                       45
<PAGE>

        Default except as it relates to accounting or auditing matters within
        the scope of their audit.

               (c) A certificate of the Company signed by a Financial Officer to
        the effect that such officer has caused this Agreement to be reviewed
        and has no knowledge of any Default, or if such officer has such
        knowledge, specifying such Default and the nature thereof, and what
        action the Company has taken, is taking or proposes to take with respect
        thereto.

               (d) Computations by the Company comparing the financial
        statements referred to above with the most recent budget for such fiscal
        year furnished to the Agent in accordance with Section 10.4.4.

               (e) Beginning in the Company's fiscal year ended December 31,
        2002, Computations by the Company in substantially the form of Exhibit
        10.4 demonstrating, as of the end of such fiscal year, compliance with
        the Computation Covenants, signed by a Financial Officer.

               (f) Calculations, as at the end of such fiscal year, of (i) the
        Accumulated Benefit Obligations for each Plan (other than Multiemployer
        Plans) having Accumulated Benefit Obligations in excess of $1,000,000
        and (ii) the fair market value of the assets of such Plan allocable to
        such benefits.

               (g) Supplements to Exhibits 11.1, 11.3, 11.14 and 11.15 showing
        any changes in the information set forth in such exhibits not previously
        furnished to the Agent in writing, as well as any changes in the
        Charter, Bylaws or incumbency of officers of the Obligors from those
        previously certified to the Agent.

               (h) In the event of a change in GAAP after December 31, 2001,
        computations by the Company, signed by a Financial Officer, reconciling
        the financial statements referred to above with financial statements
        prepared in accordance with GAAP as applied to the other covenants in
        Section 6 and related definitions.

               (i) In reasonable detail, management's discussion and analysis of
        the results of operations and the financial condition of the Company and
        its Subsidiaries as at the end of and for the year covered by such
        financial statements.

                         10.4.2. Quarterly Reports. The Company shall furnish to
                  the Agent (with copies for each Lender) within forty seven
                  (47) days after the end of each of the first three fiscal
                  quarters of the Company, the internally prepared Consolidated
                  and Consolidating balance sheets of the Company and its
                  Subsidiaries as of the end of such fiscal quarter, the
                  Consolidated and Consolidating statements of income and the
                  Consolidated statements of changes in shareholders' equity and
                  of cash flows of the Company and its Subsidiaries for such
                  fiscal quarter and for the portion of the fiscal year then
                  ended (all in reasonable detail) and comparative figures for
                  the same period in the preceding fiscal year, all accompanied
                  by:

                                       46
<PAGE>

               (a) A certificate of the Company signed by a Financial Officer to
        the effect that such financial statements have been prepared in
        accordance with GAAP and present fairly, in all material respects, the
        financial position of the Company and its Subsidiaries covered thereby
        at the dates thereof and the results of their operations for the periods
        covered thereby, subject only to normal year-end audit adjustments and
        the addition of footnotes.

               (b) A certificate of the Company signed by a Financial Officer to
        the effect that such officer has caused this Agreement to be reviewed
        and has no knowledge of any Default, or if such officer has such
        knowledge, specifying such Default and the nature thereof and what
        action the Company has taken, is taking or proposes to take with respect
        thereto.

               (c) Computations by the Company comparing the financial
        statements referred to above with the most recent budget for the period
        covered thereby furnished to the Agent in accordance with Section
        10.4.4.

               (d) Computations by the Company in substantially the form of
        Exhibit 10.4 demonstrating, as of the end of such quarter, compliance
        with the Computation Covenants, signed by a Financial Officer.

               (e) Supplements to Exhibits 11.1, 11.3, 11.14 and 11.15 showing
        any changes in the information set forth in such exhibits not previously
        furnished to the Agent in writing, as well as any changes in the
        Charter, Bylaws or incumbency of officers of the Obligors from those
        previously certified to the Agent.

               (f) In reasonable detail, management's discussion and analysis of
        the results of operations and financial condition of the Company and its
        Subsidiaries as at the end of and for the fiscal period covered by the
        financial statements referred to above.

               (g) An updated schedule of all intellectual property owned or
        used by the Company.

                         10.4.3. Monthly Reports.

               (a) Rolling Thirteen-Week Cash Flow Forecast Report. The Company
        shall furnish to Agent (with copies for each Lender) as soon as
        available and, in any event, within ten (10) days after the end of each
        calendar month: (i) an updated thirteen-week cash flow projection
        whereby the first calendar month shall be deleted and updated with the
        calendar month immediately succeeding the last calendar month included
        in the previous report; (ii) a detailed reconciliation analysis of
        actual results compared to projected results for the prior month; and
        (iii) a written explanation of all material variances.

               (b) Payable and Receivable Agings and Other Reports. The Company
        shall furnish to the Agent (with copies to each Lender) as soon as
        available and, in any event, within twenty five (25) days after the end
        of each calendar month, an updated comprehensive and operational report
        for the prior month containing such items as

                                       47
<PAGE>

        payable and receivable agings, an internally prepared Consolidated
        balance sheet of the Company and its Subsidiaries, and Consolidated
        Statements of income and cash flows of the Company and its Subsidiaries,
        together with other financial reporting items in substantially the form
        of the Company's internal reports.

               (c) Balance Sheets, Statements of Income and Internal Reports.
        The Company shall furnish to the Agent (with copies to each Lender) as
        soon as available and, in any event, within twenty five (25) days after
        the end of each month (other than months that coincide with the end of a
        fiscal quarter of the Company, the internally prepared Consolidated
        balance sheet of the Company and its Subsidiaries as at the end of such
        month and the Consolidated statements of income of the Company and its
        Subsidiaries for such month (all in reasonable detail), together with
        written detail as to all material variances from the Company's budget
        and such other financial reporting items in substantially the form of
        the Company's internal monthly reports, all accompanied by a certificate
        of the Company signed by a Financial Officer to the effect that such
        financial statements were prepared in accordance with GAAP and present
        fairly, in all material respects, the financial position of the Persons
        covered thereby at the dates thereof and the results of their operations
        for the periods covered thereby, subject only to normal year-end audit
        adjustments and the addition of footnotes.

               (d) Financial Covenants. The Company shall furnish to the Agent
        (with copies to each Lender) as soon as available and, in any event,
        within forty five (45) days after the end of each calendar quarter
        (March, June, September and December), a report that demonstrates the
        Company's compliance (or non-compliance) with the Certain Financial
        Tests set forth in Section 10.5 and within twenty five (25) days after
        the end of each calendar month, a report that demonstrates compliance
        (or non-compliance) with the requirements of the Bonus Account set forth
        at Section 8.2 of this Agreement.

                         10.4.4. Other Reports. The Company shall promptly
                  furnish to the Agent (with copies to each Lender):

               (a) As soon as prepared and in any event before the beginning of
        each fiscal year, an annual budget and operating projections for such
        fiscal year of the Company and its Subsidiaries.

               (b) Any material updates of such budget and projections.

               (c) Any management letters furnished to the Company or any of its
        Subsidiaries by the Company's auditors.

               (d) All budgets, projections, statements of operations and other
        reports furnished generally to the shareholders of the Company.

               (e) Such registration statements, proxy statements and reports,
        including Forms S-l, S-2, S-3, S-4, 10-K, 10-Q and 8-K, as may be filed
        by the Company or any of its Subsidiaries with the Securities and
        Exchange Commission.

                                       48
<PAGE>

               (f) Any 90-day letter or 30-day letter from the federal Internal
        Revenue Service (or the equivalent notice received from state or other
        taxing authorities) asserting tax deficiencies against the Company or
        any of its Subsidiaries.

                         10.4.5. Notice of Litigation, Defaults, etc. The
                  Company shall promptly furnish to the Agent notice of any
                  litigation or any administrative or arbitration proceeding (a)
                  which creates a material risk of resulting, after giving
                  effect to any applicable insurance, in the payment by the
                  Company and its Subsidiaries of more than $250,000 or (b)
                  which results, or creates a material risk of resulting, in a
                  Material Adverse Change. Promptly upon acquiring knowledge
                  thereof, the Company shall notify the Agent of the existence
                  of any Default or Material Adverse Change, specifying the
                  nature thereof and what action the Company or any of its
                  Subsidiaries has taken, is taking or proposes to take with
                  respect thereto.

                         10.4.6. ERISA Reports. The Company shall furnish to the
                  Agent (with copies for each Lender) as soon as available the
                  following items with respect to any Plan:

               (a) any request for a waiver of the funding standards or an
        extension of the amortization period,

               (b) notice of any reportable event (as defined in Section 4043 of
        ERISA), unless the notice requirement with respect thereto has been
        waived by regulation,

               (c) any notice received by any ERISA Group Person that the PBGC
        has instituted or intends to institute proceedings to terminate any
        Plan, or that any Multiemployer Plan is insolvent or in reorganization,

               (d) notice of the possibility of the termination of any Plan by
        its administrator pursuant to Section 4041 of ERISA, and

               (e) notice of the intention of any ERISA Group Person to
        withdraw, in whole or in part, from any Multiemployer Plan.

                         10.4.7. Other Information. Subject to Section 16, from
                  time to time at reasonable intervals upon request of the
                  Agent, each of the Company and its Subsidiaries shall furnish
                  to the Agent such other information regarding the business,
                  assets, financial condition, income or prospects of the
                  Company and its Subsidiaries as such officer may reasonably
                  request, including copies of all tax returns, licenses,
                  agreements, leases and instruments to which any of the Company
                  or its Subsidiaries is party. Each Lender's authorized
                  officers and representatives shall have the right during
                  normal business hours upon reasonable notice and at reasonable
                  intervals to examine the books and records of the Company and
                  its Subsidiaries, to make copies and notes therefrom for the
                  purpose of ascertaining compliance with or obtaining
                  enforcement of this Agreement or any other Credit Document;
                  provided, however, that the Agent shall coordinate the
                  exercise of such Lenders' rights to the extent practicable.

                                       49
<PAGE>

10.5.    Certain Financial Tests.

                         10.5.1. Leverage Ratio. The Company shall not permit
                  for any period set forth below (measured as of the last day of
                  each fiscal quarter of the Company), the ratio of (a)
                  Consolidated Total Senior Debt (measured as of the last day of
                  each fiscal quarter of the Company) to (b) Consolidated EBITDA
                  to be more than the ratio corresponding to such period in the
                  table set forth below. For purposes of the Leverage Ratio, the
                  calculation of Consolidated EBITDA shall be performed (i) for
                  quarters commencing January 1, 2002 and ending on or prior to
                  September 30, 2002, based on an annualization of the number of
                  months actually elapsed for which Consolidated EBITDA has been
                  calculated and (ii) for quarters ending on or after December
                  31, 2002, based on Consolidated EBITDA for the immediately
                  preceding twelve (12) months ended as of the last day of such
                  quarter.

<TABLE>
<CAPTION>
  Period Ending:                                             Leverage Ratio
  --------------                                             --------------
<S>                                                          <C>
  March 31, 2002                                             3.3:1.00
  June 30, 2002                                              2.6:1.00
  September 30, 2002                                         2.3:1.00
  December 31, 2002                                          2.0:1.00
  March 31, 2003                                             2.0:1.00
  June 30, 2003                                              1.75:1.00
  September 30, 2003                                         1.5:1.00
  December 31, 2003                                          1.25:1.00
</TABLE>

                         10.5.2. Current Ratio. The ratio of Consolidated
                  Current Assets to Consolidated Current Liabilities (measured
                  on the last day of each fiscal quarter of the Company) shall
                  not at any time be less than the ratio corresponding to such
                  period in the table set forth below:

<TABLE>
<CAPTION>
               FISCAL QUARTER ENDED                                RATIO
               --------------------                                -----
<S>                                                         <C>
  March 31, 2002                                            0.80:1.00
  June 30, 2002                                             0.80: 1.00
  September 30, 2002                                        0.75:1.00
  December 31, 2002                                         0.75:1.00
  March 31, 2003                                            0.30:1.00*
  June 30, 2003                                             0.30:1.00*
  September 30, 2003                                        0.30:1.00*
  December 31, 2003                                         0.30:1.00*
</TABLE>

        *The ratios set forth for the periods ending March 31, 2003, June 30,
2003, September 30, 2003 and December 31, 2003 assume that the Credit
Obligations owing to the Lenders are carried as current liabilities on the
balance sheet of the Company and its Subsidiaries at such date determined in
accordance with GAAP on a Consolidated basis. In the event that the foregoing
ratios are not carried as current liabilities on the

                                       50
<PAGE>

balance sheet of the Company and its Subsidiaries at such date determined in
accordance with GAAP on a Consolidated basis, then the ratios for such periods
shall be adjusted accordingly.

                         10.5.3. Total Debt Service Ratio. The ratio of (a)
                  Consolidated EBITDA minus actual cash payments made or accrued
                  on account of taxes and Capital Expenditures (measured on the
                  last day of each fiscal quarter of the Company) to (b)
                  Consolidated Total Debt Service (excluding the Cambridge
                  Acquisition Note) shall not at any time be less than the
                  ratios corresponding to such period in the table set forth
                  below:

<TABLE>
<CAPTION>
       PERIOD COMMENCING ON JANUARY 1, 2002 AND                  LEVERAGE RATIO
                        ENDING:
       ----------------------------------------                  --------------
<S>                                                           <C>
    March 31, 2002                                            1.12:1.00
    June 30, 2002                                             1.12:1.00
    September 30, 2002                                        1.12:1.00
    December 31, 2002                                         1.12:1.00
    March 31, 2003                                            1.15:1.00
    June 30, 2003                                             1.15:1.00
    September 30, 2003                                        1.15:1.00
    December 31, 2003                                         1.15:1.00
</TABLE>

                         10.5.4. Maximum Capital Expenditures. The Company shall
                  not make, or permit any of its Subsidiaries to make, any
                  Capital Expenditures that would cause the aggregate of all
                  such Capital Expenditures made by the Company and its
                  Subsidiaries to exceed $1,500,000 in the Company's fiscal year
                  ended 2002 and $2,500,000 in the Company's fiscal year ended
                  2003 in the aggregate at any time.

10.6.   Indebtedness. Neither the Company nor any of its Subsidiaries shall
create, incur, assume or otherwise become or remain liable with respect to any
Indebtedness (or become contractually committed to do so), except the following:

                         10.6.1. Indebtedness in respect of the Credit
                  Obligations.

                         10.6.2. Guarantees permitted by Section 10.7.

                         10.6.3. Current liabilities, other than Financing Debt,
                  incurred in the ordinary course of business.

                         10.6.4. To the extent that payment thereof shall not at
                  the time be required by Section 10.1, Indebtedness in respect
                  of taxes, assessments, governmental charges and claims for
                  labor, materials and supplies.

                                       51
<PAGE>

                         10.6.5. Indebtedness secured by Liens of carriers,
                  warehouses, mechanics, landlords and other Persons permitted
                  by Sections 10.8.5 and 10.8.6.

                         10.6.6. Indebtedness in respect of judgments or awards
                  (a) which have been in force for less than the applicable
                  appeal period or (b) in respect of which the Company or any
                  Subsidiary shall at the time in good faith be prosecuting an
                  appeal or proceedings for review and, in the case of each of
                  clauses (a) and (b), the Company or such Subsidiary shall have
                  taken appropriate reserves therefor in accordance with GAAP
                  and execution of such judgment or award shall not be levied.

                         10.6.7. To the extent permitted by Section 10.8.7,
                  Indebtedness in respect of Capitalized Lease Obligations or
                  secured by purchase money security interests; provided,
                  however, that the aggregate principal amount of all
                  Indebtedness permitted by this Section 10.6.7 at any one time
                  outstanding shall not exceed $2,500,000.

                         10.6.8. Indebtedness in respect of deferred taxes
                  arising in the ordinary course of business.

                         10.6.9. Intentionally Omitted.

                         10.6.10. Unfunded pension liabilities and obligations
                  with respect to Plans so long as the Company and all other
                  ERISA Group Persons are in compliance with Section 10.16.

                         10.6.11. Indebtedness outstanding on the date hereof
                  and described in Exhibit 11.3 and (except with respect to the
                  Prior Credit Agreement, which shall be terminated on the
                  Initial Closing Date) all renewals, refinancings and
                  extensions thereof not in excess of the amount thereof
                  outstanding immediately prior to such renewal or extension
                  (without reducing Indebtedness permitted under the other
                  provisions of this Section 10.6).

                         10.6.12. Intentionally Omitted.

                         10.6.13. Intentionally Omitted.

10.7.   Guarantees; Letters of Credit. Neither the Company nor any of its
Subsidiaries shall become or remain liable with respect to any Guarantee,
including reimbursement obligations, whether contingent or matured, under
letters of credit or other financial guarantees by third parties (or become
contractually committed do to so), except the following:

                         10.7.1. Letters of Credit and Guarantees of the Credit
                  Obligations.

                         10.7.2. Guarantees by the Company or its Subsidiaries
                  of Indebtedness and other obligations incurred by the Company
                  or its Subsidiaries and permitted by Section 10.6.

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<PAGE>

10.8.   Liens. Neither the Company nor any of its Subsidiaries shall create,
incur or enter into, or suffer to be created or incurred or to exist, any Lien
(or become contractually committed to do so), except the following:

                         10.8.1. Liens on the Credit Security that secure the
                  Credit Obligations.

                         10.8.2. Liens to secure taxes, assessments and other
                  governmental charges, to the extent that payment thereof shall
                  not at the time be required by Section 10.1.

                         10.8.3. Deposits or pledges made (a) in connection
                  with, or to secure payment of, workers' compensation,
                  unemployment insurance, old age pensions or other social
                  security, (b) in connection with casualty insurance maintained
                  in accordance with Section 10.3, (c) to secure the performance
                  of bids, tenders, contracts (other than contracts relating to
                  Financing Debt) or leases, (d) to secure statutory obligations
                  or surety or appeal bonds, (e) to secure indemnity,
                  performance or other similar bonds in the ordinary course of
                  business or (f) in connection with contested amounts to the
                  extent that payment thereof shall not at that time be required
                  by Section 10.1.

                         10.8.4. Liens in respect of judgments or awards, to the
                  extent that such judgments or awards are permitted by Section
                  10.6.6 but only to the extent that such Liens are junior to
                  the Liens on the Credit Security granted to secure the Credit
                  Obligations.

                         10.8.5. Liens of carriers, warehouses, mechanics and
                  similar Liens, in each case (a) in existence less than ninety
                  (90) days from the date of creation thereof or (b) being
                  contested in good faith by the Company or any Subsidiary in
                  appropriate proceedings (so long as the Company or such
                  Subsidiary shall, in accordance with GAAP, have set aside on
                  its books adequate reserves with respect thereto).

                         10.8.6. Encumbrances in the nature of (a) zoning
                  restrictions, (b) easements, (c) restrictions of record on the
                  use of real property, (d) landlords' and lessors' Liens on
                  rented premises and (e) restrictions on transfers or
                  assignment of leases, which in each case do not materially
                  detract from the value of the encumbered property or impair
                  the use thereof in the business of the Company or any
                  Subsidiary.

                         10.8.7. Liens in an aggregate amount not to exceed
                  $2,500,000 during the term of this Agreement, on account of
                  (a) purchase money security interests (including mortgages,
                  conditional sales, Capitalized Leases and any other title
                  retention or deferred purchase devices), interests in leases
                  or tangible personal property (other than inventory) existing
                  or created on the date on which such property is acquired or
                  within sixty (60) days thereafter, and (b) the renewal,
                  extension or refunding of any security interest referred to in
                  the

                                       53
<PAGE>

                  foregoing clause (a) in an amount not to exceed the amount
                  thereof remaining unpaid immediately prior to such renewal,
                  extension or refunding; provided, however, that (i) each such
                  security interest shall attach solely to the particular item
                  of property so acquired, and the principal amount of
                  Indebtedness (including Indebtedness in respect of Capitalized
                  Lease Obligations) secured thereby shall not exceed the cost
                  (including all such Indebtedness secured thereby, whether or
                  not assumed) of such item of property; and (ii) the aggregate
                  principal amount of all Indebtedness secured by Liens
                  permitted by this Section 10.8.7 shall not exceed the amount
                  permitted by Section 10.6.7.

                         10.8.8. Restrictions under federal and state securities
                  laws on the transfer of securities.

                         10.8.9. The sale of doubtful accounts receivable for
                  collection in the ordinary course of business.

                         10.8.10. Liens as in effect on the date hereof
                  described in Exhibit 11.3 (and renewals and replacements
                  thereof) and securing Indebtedness permitted by Section
                  10.6.11 (without reducing Liens permitted under the other
                  provisions of this Section 10.8).

                         10.8.11. Liens arising from Uniform Commercial Code
                  financing statements and similar documents filed on a
                  precautionary basis in respect of operating leases intended by
                  the parties to be true leases.

                         10.8.12. Intentionally Omitted.

10.9.   Investments and Acquisitions. Neither the Company nor any of its
Subsidiaries shall have outstanding, acquire or hold any Investment (or become
contractually committed to do so), except the following:

                         10.9.1. Intentionally Omitted.

                         10.9.2. Intentionally Omitted.

                         10.9.3. Investments in Cash Equivalents

                         10.9.4. Guarantees permitted by Section 10.7.

                         10.9.5. Intentionally Omitted.

                         10.9.6. Intentionally Omitted.

                         10.9.7. Investments outstanding on the date hereof and
                  described in Exhibit 11.3 (without reducing Investments
                  permitted under the other provisions of this Section 10.9).

                         10.9.8. Intentionally Omitted.

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<PAGE>

10.10.  Distributions; Warrants; Issuance of Stock of the Company.

                         10.10.1. Distributions. Neither the Company nor any of
                  its Subsidiaries shall make any Distribution (or become
                  contractually committed to do so), except the following:

               (a) So long as immediately before and after giving effect thereto
        no Default exists, Subsidiaries of the Company may make Distributions to
        the Company or any Wholly Owned Subsidiary of the Company and the
        Company and its Subsidiaries may make Investments permitted by Section
        10.9;

               (b) The Company may make Distributions of PIK Interest on the
        Debentures in accordance with their terms and, so long as the Cash
        Interest Payment Conditions are and shall continue to be satisfied, the
        Company may make cash interest payments on the Debentures (the "Cash
        Interest Payments") in an amount equal the Permitted Cash Interest
        Payment Amount (as defined below). The term "Permitted Cash Interest
        Payment Amount" shall mean an amount equal to the lesser of (a) an
        amount equal to the accrued, scheduled, mandatory cash payments of
        interest on the Debentures in accordance with their terms, including
        subordination terms, (b) for any period, an amount equal to the
        aggregate amount of cash interest paid to the Lenders for such period
        (without respect to the rate of interest charged after the occurrence of
        a Default or Event of Default hereunder); and

               (c) So long as immediately before and after giving effect thereto
        no Default exists, the Company may repurchase Company stock, options to
        acquire such stock and Debentures in an aggregate amount not exceeding
        $200,000 in any year in cash, as well as any non-cash repurchases of the
        Debentures consummated by offsetting corresponding amounts owing to the
        Company by such employees, and any repurchases made from the cash
        proceeds of exercises under the Company's stock option plans and
        employee stock purchase plans.

                         10.10.2. On or before the Initial Closing Date, the
                  Company shall issue the following warrants in favor of the
                  Lenders (a) Warrant Nos. __ and __ to purchase an aggregate of
                  1,418,351 shares of the Company's Class A Common Stock at an
                  exercise price of $0.86 per share, as amended and restated
                  substantially in the form of Exhibit 10.10.2(a); and (b)
                  Warrant Nos. ___ and ____to purchase an aggregate of 400,000
                  shares of the Company's Common Stock at an exercise price of
                  $0.60 per share, substantially in the form of Exhibit
                  10.10.2(b).

10.11.   Issuance of Stock of Company.

                         10.11.1. Participation in Future Offerings. Except as
                  provided in paragraph 10.11.1(b) the Company shall offer (the
                  "New Offer") to each Lender the opportunity to acquire any
                  capital stock which may be offered by the Company from time to
                  time after the date of this Agreement (any such

                                       55
<PAGE>

                  shares being herein referred to as "New Shares"), all pursuant
                  to the terms and conditions of this Section 10.11.

               The rights of the Lenders under this Section 10.11 shall not
apply to:

               (a) capital stock of any class or series issued as a stock
        dividend exclusively to holders of stock of the same class or series or
        upon any subdivision or combination of shares of that class or series;
        or

               (b) capital stock of any class or series issued upon exercise of
        all options, warrants, preferred stock and other rights to acquire
        securities of the Company outstanding as of the date hereof; or

               (c) shares issued under an employee stock purchase plan or
        pursuant to options exercisable for shares of Common Stock (such number
        subject to equitable adjustment in the event of any stock dividend,
        stock split, combination, reorganization, recapitalization,
        reclassification or other similar event), issued after the date of this
        Agreement to directors, officers, employees or consultants of the
        Company and any Subsidiary pursuant to any qualified or non-qualified
        stock option plan or other equity incentive plan approved by the Board
        of Directors of the Company, equal to the first 30% of the outstanding
        stock of the Company, calculated on fully-diluted basis.

                         10.11.2. Notice of Issuance. The Company shall deliver
                  written notice to each Lender of the terms and conditions of
                  each transaction pursuant to which the Company intends to
                  issue New Shares. Such notice shall be delivered to each
                  Lender not later than the Banking Day thirty (30) days prior
                  to the day upon which any such transaction is scheduled to be
                  consummated. By such notice, the Company shall offer to sell
                  to each Lender the applicable amount of securities calculated
                  pursuant to Section 10.11.4.

                         10.11.3. Acceptance of Shares. Each Lender may accept
                  any such offer made pursuant to this Section 10.11 in whole or
                  in part by delivering to the Company a written agreement to
                  make such purchase, specifying the amount of the securities to
                  be purchased by such Lender, no later than the Banking Date
                  ten (10) Banking Days following the day of receipt by such
                  Lender of notice from the Company under Section 10.11.2 above.
                  The terms and conditions, price, timing of closing and other
                  provisions of such agreement by the Lenders shall be not less
                  favorable to the Company than those of the other agreement to
                  purchase such New Shares.

                         10.11.4. Percentage Interest. The amount of New Shares
                  to be offered to each Lender for purchase pursuant to this
                  Section 10.11 shall, with respect to each transaction subject
                  hereto, be allocated among the Lenders pro rata according to
                  their respective Percentage Interests in the Loans, calculated

                                       56
<PAGE>

                  by multiplying (a) the aggregate number of New Shares to be
                  offered, times (b) each Lender's ownership interest in the
                  Company immediately prior to the purchase of the New Shares;
                  provided, however, that in the event either Lender does not
                  wish to purchase its respective pro rata share of the New
                  Shares offered by the Company, then the other Lender shall
                  have the right to purchase any New Shares not purchased. The
                  remaining Lender shall indicate in such remaining Lender's
                  response to the New Offer whether and to what extent it
                  desires to purchase more than such Lender's pro rata share,
                  and act upon the New Offer as soon as practicable after
                  receipt from the Company of notice that certain of the New
                  Shares are available for oversubscription, and in all events
                  within twenty (20) Banking Days after receipt of the New
                  Offer.

                         10.11.5. No Accumulation. Each transaction or proposed
                  issuance under this Section 10.11 is a separate transaction.
                  The failure of either Lender to exercise in whole or in part
                  any prior offer shall not increase its rights with respect to
                  any future transaction subject hereto and the rights of either
                  Lender under this Section 10.11 with respect to any
                  transaction are reduced pro rata to the extent that such
                  Lender acquires securities of the Company by participating
                  directly in such transaction.

10.12.  Asset Dispositions and Mergers. Neither the Company nor any of its
Subsidiaries shall merge or enter into a consolidation or sell, lease, exchange,
sell and lease back, sublease or otherwise dispose of any of its assets (or
become contractually committed to do so), except the following:

                         10.12.1. The Company and any of its Subsidiaries may
                  sell or otherwise dispose of (a) inventory and Cash
                  Equivalents in the ordinary course of business, (b) assets (i)
                  that shall be replaced in the ordinary course of business
                  within 12 months by other assets of equal or greater value or
                  (ii) that are no longer used or useful in the business of the
                  Company or such Subsidiary, provided, however that the
                  aggregate fair market value (book value, if greater) of all
                  assets sold under this clause (b) in any fiscal year shall not
                  be material, (c) doubtful accounts receivable for collection
                  purposes in the ordinary course of business and (d) Immaterial
                  Subsidiaries.

                         10.12.2. Any Wholly Owned Subsidiary of the Company may
                  merge, consolidate or be liquidated into the Company or any
                  other Wholly Owned Subsidiary of the Company so long as after
                  giving effect to any such merger to which the Company is a
                  party the Company shall be the surviving or resulting Person.

                         10.12.3. Licensing or leasing of assets for fair value
                  in the ordinary course of business.

                         10.12.4. Nextera Business Performance Solutions Group,
                  Inc. may liquidate or otherwise dispose of all its interest in
                  Cranberry Hill Capital.

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<PAGE>

                         10.12.5. Mergers or consolidations in connection with
                  acquisitions permitted by Section 10.9.

                         10.12.6. Intentionally Omitted.

                         10.12.7. Intentionally Omitted.

                         10.12.8. Transactions constituting the offset of
                  Indebtedness permitted by Section 10.10.3.

10.13.  Issuance of Stock by Subsidiaries; Subsidiary Distributions.

                         10.13.1. Issuance of Stock by Subsidiaries. No
                  Subsidiary shall issue or sell any shares of its capital stock
                  or other evidence of beneficial ownership to any Person other
                  than (a) the Company or any Wholly Owned Subsidiary of the
                  Company, which shares shall have been pledged to the Agent as
                  part of the Credit Security to the extent required by the
                  Guarantee and Security Agreement, (b) directors of
                  Subsidiaries as qualifying shares to the extent required by
                  Legal Requirements and, in the case of Foreign Subsidiaries,
                  shares required by Legal Requirements to be held by foreign
                  nationals and (c) pro rata Distributions to shareholders of
                  non-Wholly Owned Subsidiaries.

                         10.13.2. No Restrictions on Subsidiary Distributions.
                  Except for this Agreement and the Credit Documents, neither
                  the Company nor any Subsidiary shall enter into or be bound by
                  any agreement (including covenants requiring the maintenance
                  of specified amounts of net worth or working capital)
                  restricting the right of any Subsidiary to make Distributions
                  or extensions of credit to the Company (directly or indirectly
                  through another Subsidiary).

10.14.  Voluntary Prepayments of Other Indebtedness. Neither the Company nor any
of its Subsidiaries shall make any voluntary prepayment of principal of or
interest on any Financing Debt (other than the Credit Obligations) or make any
voluntary redemptions or repurchases of Financing Debt (other than the Credit
Obligations), in each case except in order to facilitate a refinancing of
Indebtedness permitted by Sections 10.6 or 10.10.3.

10.15.  Derivative Contracts. Neither the Company nor any of its Subsidiaries
shall enter into any Hedge Agreement or other financial or commodity derivative
contracts except to provide hedge protection for an underlying economic
transaction in the ordinary course of business.

10.16.  Negative Pledge Clauses. Neither the Company nor any of its Subsidiaries
shall enter into any agreement, instrument, deed or lease which prohibits or
limits the ability of the Company or any of its Subsidiaries to create, incur,
assume or suffer to exist any Lien upon any of their respective properties,
assets or revenues, whether now owned or hereafter acquired, or which requires
the grant of any collateral for such obligation if collateral is granted for
another obligation, except the following:

                         10.16.1. This Agreement and the other Credit Documents.

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<PAGE>

                         10.16.2. Covenants in documents creating, or that could
                  create, Liens permitted by Section 10.8 prohibiting further or
                  any, as the case may be, Liens on the assets encumbered
                  thereby.

10.17.  ERISA, etc. Each of the Company and its Subsidiaries shall comply, and
shall cause all ERISA Group Persons to comply, in all material respects, with
the provisions of ERISA and the Code applicable to each Plan. Each of the
Company and its Subsidiaries shall meet, and shall cause all ERISA Group Persons
to meet, all minimum funding requirements applicable to them with respect to any
Plan pursuant to Section 302 of ERISA or section 412 of the Code, without giving
effect to any waivers of such requirements or extensions of the related
amortization periods which may be granted. At no time shall the Accumulated
Benefit Obligations under any Plan that is not a Multiemployer Plan exceed the
fair market value of the assets of such Plan allocable to such benefits by more
than $500,000. The Company and its Subsidiaries shall not withdraw, and shall
cause all other ERISA Group Persons not to withdraw, in whole or in part, from
any Multiemployer Plan so as to give rise to withdrawal liability exceeding
$500,000 in the aggregate. At no time shall the actuarial present value of
unfunded liabilities for post-employment health care benefits (other than COBRA
continuation coverage benefits), whether or not provided under a Plan,
calculated in a manner consistent with Statement No. 106 of the Financial
Accounting Standards Board, exceed $500,000.

10.18.  Transactions with Affiliates. Neither the Company nor any of its
Subsidiaries shall effect any transaction with any of their respective
Affiliates (except for the Company and its Subsidiaries) on a basis less
favorable to the Company and its Subsidiaries than would be the case if such
transaction had been effected with a non-Affiliate.

10.19.  Restricted Operations of Cranberry Hill Capital. Cranberry Hill Capital
shall conduct no operations other than owning Investments in former customers of
Symmetrix, Inc. (now known as Nextera Business Performance Solutions, Inc.) for
the benefit of present and former employees of Symmetrix, Inc. and activities
incidental thereto. Cranberry Hill Capital shall own no material assets other
than such Investments and cash expected to be spent or distributed within ninety
(90) days.

11.     Representations and Warranties. In order to induce the Lenders to extend
credit to the Company hereunder, each of the Company and the other Guarantors
jointly and severally represents and warrants as follows:

11.1.   Organization and Business.

                         11.1.1. The Company. The Company is a duly organized
                  and validly existing corporation, in good standing under the
                  laws of Delaware, with all power and authority, corporate or
                  otherwise, necessary to (a) enter into and perform this
                  Agreement and each other Credit Document to which it is party,
                  (b) incur the Credit Obligations, (c) grant the Agent for the
                  benefit of the Lenders the security interests in the Credit
                  Security owned by it to secure the Credit Obligations and (d)
                  own its properties and carry on the business now conducted or
                  proposed to be conducted by it. Certified copies of the
                  Charter and By-laws of the Company have been previously
                  delivered to the Agent and

                                       59
<PAGE>

                  are correct and complete. Exhibit 11.1, as from time to time
                  hereafter supplemented in accordance with Sections 10.4.1 and
                  11.4.2, sets forth, as of the later of the date hereof or the
                  end of the most recent fiscal quarter for which financial
                  statements are required to be furnished in accordance with
                  such Sections, (i) the jurisdiction of incorporation of the
                  Company, (ii) the address of the Company's principal executive
                  office and chief place of business, (iii) each name, including
                  any trade name, under which the Company conducts its business
                  and (iv) the jurisdictions in which the Company owns material
                  real or tangible personal property.

                         11.1.2. Subsidiaries. Each Subsidiary of the Company is
                  duly organized, validly existing and in good standing under
                  the laws of the jurisdiction in which it is organized, with
                  all power and authority, corporate or otherwise, necessary to
                  (a) enter into and perform this Agreement and each other
                  Credit Document to which it is party, (b) guarantee the Credit
                  Obligations, (c) grant the Agent for the benefit of the
                  Lenders the security interest in the Credit Security owned by
                  such Subsidiary to secure the Credit Obligations and (d) own
                  its properties and carry on the business now conducted or
                  proposed to be conducted by it. Certified copies of the
                  Charter and By-laws of each Subsidiary of the Company have
                  been previously delivered to the Agent and are correct and
                  complete. Exhibit 11.1, as from time to time hereafter
                  supplemented in accordance with Sections 10.4.1 and 10.4.2,
                  sets forth, as of the later of the date hereof or the end of
                  the most recent fiscal quarter for which financial statements
                  are required to be furnished in accordance with such Sections,
                  (i) the name and jurisdiction of organization of each
                  Subsidiary of the Company, (ii) the address of the chief
                  executive office and principal place of business of each such
                  Subsidiary, (iii) each name under which each such Subsidiary
                  conducts its business, (iv) each jurisdiction in which each
                  such Subsidiary owns material real or tangible personal
                  property, and (v) the number of authorized and issued shares
                  and ownership of each such Subsidiary.

                         11.1.3. Qualification. Each of the Company and its
                  Subsidiaries is duly and legally qualified to do business as a
                  foreign corporation or other entity and is in good standing in
                  each state or jurisdiction in which such qualification is
                  required and is duly authorized, qualified and licensed under
                  all laws, regulations, ordinances or orders of public
                  authorities, or otherwise, to carry on its business in the
                  places and in the manner in which it is conducted, except for
                  failures to be so qualified, authorized or licensed which
                  would not in the aggregate result, or create a material risk
                  of resulting, in any Material Adverse Change.

                         11.1.4.Capitalization. Except as set forth in Exhibit
                  11.1, as from time to time hereafter supplemented in
                  accordance with Sections 10.4.1 and 10.4.2, no options,
                  warrants, conversion rights, preemptive rights or other
                  statutory or contractual rights to purchase shares of capital
                  stock or other securities of any Subsidiary now exist, nor has
                  any Subsidiary authorized any

                                       60
<PAGE>

                  such right, nor is any Subsidiary obligated in any other
                  manner to issue shares of its capital stock or other
                  securities.

11.2.   Material Agreements. The Company has previously furnished to the Agent
correct and complete copies, including all exhibits, schedules and amendments
thereto, of the agreements and instruments, each as in effect on the date
hereof, listed in Exhibit 11.2, which constitute all agreements and instruments
material to the Company and its Subsidiaries on a Consolidated basis (the
"Material Agreements").

11.3.   Agreements Relating to Financing Debt, Investments, etc. Exhibit 11.3,
as from time to time hereafter supplemented in accordance with Sections 10.4.1
and 10.4.2, sets forth:

                         11.3.1. The amounts (as of the dates indicated in
                  Exhibit 11.3, as so supplemented) of all Financing Debt of the
                  Company and its Subsidiaries and all agreements which relate
                  to such Financing Debt.

        Any and all amounts owing by the Company or its Subsidiaries to
        Knowledge Universe are listed on Exhibit 11.3 (and all of such amounts
        are currently owed to Knowledge Universe Capital Co. LLC).

                         11.3.2. All Liens and Guarantees with respect to such
                  Financing Debt.

                         11.3.3. Certain material Investments outstanding as of
                  the date hereof and all agreements which directly or
                  indirectly require the Company or any Subsidiary to make any
                  Investment.

                         11.3.4. All trademarks, tradenames, service marks,
                  service names and patents owned by the Company and its
                  Subsidiaries that are registered with the federal Patent and
                  Trademark Office (or with respect to which applications for
                  such registration have been filed).

                         11.3.5. All copyrights owned by the Company and its
                  Subsidiaries that are registered with the federal Copyright
                  Office.

                         11.3.6. All lock box accounts, depository accounts and
                  Cash Management Accounts owned by the Company and its
                  Subsidiaries (and the Company and its Subsidiaries shall have
                  no lock box accounts, depository accounts or Cash Management
                  Accounts other than those described at Exhibit 11.3).

The Company has furnished the Agent correct and complete copies of any
agreements described above in this Section 11.3 requested by the Agent. In
addition, the Company has previously furnished to the Agent written evidence
satisfactory to the Agent in its discretion that the Company's obligations with
respect to the Cambridge Acquisition Note have been fully satisfied.

11.4.   Changes in Condition. Between January 1, 2001 and the date hereof, no
Material Adverse Change has occurred and between January 1, 2001 and the date
hereof, neither the

                                       61
<PAGE>

Company nor any Subsidiary of the Company has entered into any material
transaction outside the ordinary course of business except for the transactions
contemplated by this Agreement and the Material Agreements and as otherwise
disclosed in writing to the Agent.

11.5.   Title to Assets. The Company and its Subsidiaries have good and
marketable title to all material assets necessary for or used in the operations
of their business as now conducted by them and reflected in the most recent
balance sheet referred to in Section 11.2.1 (or the balance sheet most recently
furnished to the Agent pursuant to Sections 10.4.1 or 10.4.2), and to all assets
acquired subsequent to the date of such balance sheet, subject to no Liens
except for Liens permitted by Section 10.8 and except for assets disposed of as
permitted by Section 10.12.

11.6.   Operations in Conformity With Law, etc. The operations of the Company
and its Subsidiaries as now conducted or proposed to be conducted are not in
violation of, nor is the Company or its Subsidiaries in default under, any Legal
Requirement presently in effect, except for such violations and defaults as do
not and shall not, in the aggregate, result, or create a material risk of
resulting, in any Material Adverse Change. The Company has received no notice of
any such violation or default and has no knowledge of any basis on which the
operations of the Company or its Subsidiaries, as now conducted and as currently
proposed to be conducted after the date hereof, would be held so as to violate
or to give rise to any such violation or default.

11.7.   Litigation. Except as set forth on Exhibit 11.7, no litigation, at law
or in equity, or any proceeding before any court, board or other governmental or
administrative agency or any arbitrator is pending or, to the knowledge of the
Company or any Guarantor, threatened which involves any material risk of any
final judgment, order or liability which, after giving effect to any applicable
insurance, has resulted, or creates a material risk of resulting, in any
Material Adverse Change or which seeks to enjoin the consummation, or which
questions the validity, of any of the transactions contemplated by this
Agreement or any other Credit Document. Except as set forth on Exhibit 11.7, no
judgment, decree or order of any court, board or other governmental or
administrative agency or any arbitrator has been issued against or binds the
Company or any of its Subsidiaries which has resulted, or creates a material
risk of resulting, in any Material Adverse Change.

11.8.   Authorization and Enforceability. Each of the Company and each other
Obligor has taken all corporate action required to execute, deliver and perform
this Agreement and each other Credit Document to which it is party. No consent
of stockholders of the Company is necessary in order to authorize the execution,
delivery or performance of this Agreement or any other Credit Document to which
the Company is party. Each of this Agreement and each other Credit Document
constitutes the legal, valid and binding obligation of each Obligor party
thereto and is enforceable against such Obligor in accordance with its terms
except as such enforceability may be limited by applicable bankruptcy,
insolvency, reorganization, moratorium or similar laws affecting the enforcement
of creditors' rights generally.

11.9.   No Legal Obstacle to Agreements. Neither the execution and delivery of
this Agreement or any other Credit Document, nor the making of any borrowings
hereunder, nor the guaranteeing of the Credit Obligations, nor the securing of
the Credit Obligations with the Credit Security, nor the consummation of any
transaction referred to in or contemplated by this

                                       62
<PAGE>

Agreement or any other Credit Document, nor the fulfillment of the terms hereof
or thereof or of any other agreement, instrument, deed or lease contemplated by
this Agreement or any other Credit Document has constituted or resulted in or
shall constitute or result in:

               (a) any breach or termination of the provisions of any agreement,
        instrument, deed or lease which is material to the Company and its
        Subsidiaries, taken as a whole, or which would have a material adverse
        effect on the rights of the Lenders under the Credit Documents, to which
        the Company, any of its Subsidiaries or any other Obligor is a party or
        by which it is bound, or of the Charter or By-laws of the Company, any
        of its Subsidiaries or any other Obligor;

               (b) the violation of any law, statute, judgment, decree or
        governmental order, rule or regulation applicable to the Company, any of
        its Subsidiaries or any other Obligor;

               (c) the creation under any agreement, instrument, deed or lease
        of any Lien (other than Liens on the Credit Security which secure the
        Credit Obligations) upon any of the assets of the Company, any of its
        Subsidiaries or any other Obligor; or

               (d) any redemption, retirement or other repurchase obligation of
        the Company, any of its Subsidiaries or any other Obligor under any
        Charter, By-law, agreement, instrument, deed or lease.

No approval, authorization or other action by, or declaration to or filing with,
any governmental or administrative authority or any other Person is required to
be obtained or made by the Company, any of its Subsidiaries or any other Obligor
in connection with the execution, delivery and performance of this Agreement or
any other Credit Document, the transactions contemplated hereby or thereby, the
making of any borrowing hereunder, the guaranteeing of the Credit Obligations or
the securing of the Credit Obligations with the Credit Security (other than
filings necessary to perfect the Agent's security interest in the Credit
Security).

11.10.  Defaults. Except as provided in this Agreement, neither the Company nor
any of its Subsidiaries is in default under any provision of its Charter or
By-laws or of this Agreement or any other Credit Document. Neither the Company
nor any of its Subsidiaries is in default under any provision of any agreement,
instrument, deed or lease to which it is party or by which it or its property is
bound so as to result, or create a material risk of resulting, in any Material
Adverse Change.

11.11.  Licenses, etc. The Company and its Subsidiaries have all patents, patent
applications, patent licenses, patent rights, trademarks, trademark rights,
trade names, trade name rights, copyrights, licenses, franchises, permits,
authorizations and other rights as are reasonably necessary for the conduct of
the business of the Company and its Subsidiaries as now conducted by them. All
of the foregoing are in full force and effect in all material respects, and each
of the Company and its Subsidiaries is in substantial compliance with the
foregoing without any known conflict with the valid rights of others which has
resulted, or creates a material risk of resulting, in any Material Adverse
Change. No event has occurred which permits, or after notice or lapse of time or
both would permit, the revocation or termination of any such license, franchise
or

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other right or which affects the rights of any of the Company and its
Subsidiaries thereunder so as to result, or to create a material risk of
resulting, in any Material Adverse Change.

11.12.  Tax Returns. Except as set forth on Exhibit 11.12, each of the Company
and its Subsidiaries has filed all material tax and information returns which
are required to be filed by it and has paid, or made adequate provision for the
payment of, all taxes which have or may become due pursuant to such returns or
to any assessment received by it, other than taxes and assessments being
contested by the Company and its Subsidiaries in good faith by appropriate
proceedings and for which adequate reserves have been taken in accordance with
GAAP. Except as set forth on Exhibit 11.12, neither the Company nor any of its
Subsidiaries knows of any material additional assessments or any basis therefor.
The Company reasonably believes that the charges, accruals and reserves on the
books of the Company and its Subsidiaries in respect of taxes or other
governmental charges are adequate.

11.13.  Certain Business Representations.

                         11.13.1. Labor Relations. No dispute or controversy
                  between the Company or any of its Subsidiaries and any of
                  their respective employees has resulted, or is reasonably
                  likely to result, in any Material Adverse Change, and neither
                  the Company nor any of its Subsidiaries anticipates that its
                  relationships with its unions or employees shall result, or
                  are reasonably likely to result, in any Material Adverse
                  Change. The Company and each of its Subsidiaries is in
                  compliance in all material respects with all federal and state
                  laws with respect to (a) non-discrimination in employment with
                  which the failure to comply, in the aggregate, has resulted,
                  or creates a material risk of resulting, in a Material Adverse
                  Change and (b) the payment of wages.

                         11.13.2. Antitrust. Each of the Company and its
                  Subsidiaries is in compliance in all material respects with
                  all federal and state antitrust laws relating to its business
                  and the geographic concentration of its business.

                         11.13.3. Intentionally Omitted.

                         11.13.4. Future Expenditures. Neither the Company nor
                  any of its Subsidiaries anticipate that the future
                  expenditures, if any, by the Company and its Subsidiaries
                  needed to meet the provisions of any federal, state or foreign
                  governmental statutes, orders, rules or regulations shall be
                  so burdensome as to result, or create a material risk of
                  resulting, in any Material Adverse Change.

11.14.  Pension Plans. Each Plan (other than a Multiemployer Plan) and, to the
knowledge of the Company and its Subsidiaries, each Multiemployer Plan is in
material compliance with the applicable provisions of ERISA and the Code. Each
Multiemployer Plan and each Plan that constitutes a "defined benefit plan" (as
defined in ERISA) are set forth in Exhibit 11.14 (as from time to time hereafter
supplemented in accordance with Sections 10.4.1 and 10.4.2). Each ERISA Group
Person has met all of the material funding standards applicable to all Plans
that are not Multiemployer Plans, and no condition exists which would permit the
institution of proceedings to terminate any Plan that is not a Multiemployer
Plan under Section 4042 of

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ERISA. To the knowledge of the Company and each Subsidiary, no Plan that is a
Multiemployer Plan is currently insolvent or in reorganization or has been
terminated within the meaning of ERISA.

11.15.  Environmental Regulations.

                         11.15.1. Environmental Compliance. Each of the Company
                  and its Subsidiaries is in compliance in all material respects
                  with the Clean Air Act, the Federal Water Pollution Control
                  Act, the Marine Protection Research and Sanctuaries Act, RCRA,
                  CERCLA and any other Environmental Law in effect in any
                  jurisdiction in which any properties of the Company or any of
                  its Subsidiaries are located or where any of them conducts its
                  business, and with all applicable published rules and
                  regulations (and applicable standards and requirements) of the
                  federal Environmental Protection Agency and of any similar
                  agencies in states or foreign countries in which the Company
                  or its Subsidiaries conducts its business other than those
                  which in the aggregate have not resulted, and do not create a
                  material risk of resulting, in a Material Adverse Change.

                         11.15.2. Environmental Condition of Properties. To the
                  knowledge of the Company, none of the properties owned or
                  leased by the Company or any of its Subsidiaries has been used
                  as a treatment, storage or disposal site for Hazardous
                  Material, other than as disclosed in Exhibit 11.15 (as from
                  time to time hereafter supplemented in accordance with
                  Sections 10.4.1 and 10.4.2). To the knowledge of the Company,
                  no Hazardous Material is present in any real property
                  currently or formerly owned or operated by the Company or any
                  of its Subsidiaries except that which has not resulted, and
                  does not create a material risk of resulting, in a Material
                  Adverse Change.

11.16.  Government Regulation; Margin Stock.

                         11.16.1. Government Regulation. Neither the Company nor
                  any of its Subsidiaries, nor any Person controlling the
                  Company or any of its Subsidiaries or under common control
                  with the Company or any of its Subsidiaries, is subject to
                  regulation under the Public Utility Holding Company Act of
                  1935, the Federal Power Act, the Investment Company Act, the
                  Interstate Commerce Act or any statute or regulation which
                  regulates the incurring by the Company or any of its
                  Subsidiaries of Financing Debt as contemplated by this
                  Agreement and the other Credit Documents.

                         11.16.2. Margin Stock. Except as set forth on Exhibit
                  11.16.2, neither the Company nor any of its Subsidiaries owns
                  any Margin Stock; provided, however, that the value of all
                  such Margin Stock owned by the Company and its Subsidiaries
                  does not exceed twenty five percent (25%) of the book value of
                  the total assets of the Company and its Subsidiaries.

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11.17.  Disclosure. Neither this Agreement nor any other Credit Document nor any
financial statement, report, notice, mortgage, assignment or certificate, taken
as a whole, furnished or to be furnished to the Lenders or the Agent by or on
behalf of the Company or any of its Subsidiaries in connection with the
transactions contemplated hereby or by such Credit Document contains any untrue
statement of material fact or omits to state a material fact necessary in order
to make the statements contained herein or therein not misleading in light of
the circumstances under which they were made.

12.     Defaults.

12.1.   Events of Default. The following events are referred to as "Events of
Default":

                         12.1.1. Payment. The Company shall fail to make any
                  payment in respect of: (a) interest or any fee on or in
                  respect of any of the Credit Obligations owed by it as the
                  same shall become due and payable, and such failure shall
                  continue for a period of three (3) Banking Days, or (b) any
                  Credit Obligation with respect to payments made by any Letter
                  of Credit Issuer under any Letter of Credit or any draft drawn
                  thereunder within three (3) Banking Days after demand therefor
                  by such Letter of Credit Issuer (whether by loan, cash or
                  otherwise) or (c) principal of any of the Credit Obligations
                  owed by it as the same shall become due, whether at maturity
                  or by acceleration or otherwise.

                         12.1.2. Specified Covenants. The Company or any of its
                  Subsidiaries shall fail to perform or observe any of the
                  provisions of Section 10.4.5 or Sections 10.5 through 10.17;
                  provided, however, that the Lenders shall not declare an Event
                  of Default under Section 10.5 of this Agreement if such Event
                  of Default arises solely from the Lenders having exercised
                  their respective "Put Rights" under the warrants described at
                  Section 10.10.2 of this Agreement.

                         12.1.3. Lexecon Employees. The Company shall fail to
                  complete the Lexecon Employee Extension on or before January
                  1, 2003.

                         12.1.4. Intentionally Omitted.

                         12.1.5. Other Covenants. The Company, any of its
                  Subsidiaries or any other Obligor shall fail to perform or
                  observe any other covenant, agreement or provision to be
                  performed or observed by it under this Agreement or any other
                  Credit Document, and such failure shall not be rectified or
                  cured to the written satisfaction of the Required Lenders
                  within thirty (30) days after the earlier of (a) notice
                  thereof by the Agent to the Company or (b) a Financial Officer
                  shall have actual knowledge thereof.

                         12.1.6.Representations and Warranties. Any
                  representation or warranty of or with respect to the Company,
                  any of its Subsidiaries or any other Obligor made to the
                  Lenders or the Agent in, pursuant to or in connection with
                  this Agreement or any other Credit Document, or in any
                  financial

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                  statement, report, notice, mortgage, assignment or certificate
                  delivered to the Agent or any of the Lenders by the Company,
                  any of its Subsidiaries or any other Obligor in connection
                  herewith or therewith, shall be false in any material respect
                  on the date as of which it was made.

                         12.1.7. Material Financing Debt Cross Default, etc.

               (a) The Company or any of its Subsidiaries shall fail to make any
        payment when due (after giving effect to any applicable grace periods)
        in respect of any Material Financing Debt;

               (b) the Company or any of its Subsidiaries shall fail to perform
        or observe the terms of any agreement or instrument relating to any
        Material Financing Debt, and such failure shall continue, without having
        been duly cured, waived or consented to, beyond the period of grace, if
        any, specified in such agreement or instrument, and such failure shall
        permit the acceleration of such Material Financing Debt;

               (c) all or any part of any Material Financing Debt of the Company
        or any of its Subsidiaries shall be accelerated or shall become due or
        payable prior to its stated maturity (except with respect to voluntary
        prepayments thereof) for any reason whatsoever;

               (d) any Lien on any property of the Company or any of its
        Subsidiaries securing any Material Financing Debt shall be enforced by
        foreclosure or similar action; or

               (e) any holder of any Material Financing Debt shall exercise any
        right of rescission with respect to the issuance thereof or put,
        mandatory prepayment or repurchase rights against any Obligor with
        respect to such Material Financing Debt (other than any such rights that
        may be satisfied with "payment in kind" notes or other similar
        securities).

                         12.1.8. Ownership; Liquidation; etc. Except as
                  permitted by Section 10.12:

               (a) the Company shall cease to own, directly or indirectly, all
        the capital stock of its Subsidiaries, except (i) to the extent
        permitted by Section 10.12.1, (ii) shares of Sibson Canada owned by
        third parties as of the date hereof and (iii) as permitted pursuant to
        Section 10.9; or

               (b) Knowledge Enterprises and its Affiliates shall cease to own
        voting stock necessary to elect a majority of the members of the
        Company's board of directors, other than as a result of stock issuances
        by the Company; or

               (c) a majority of the board of directors of the Company shall be
        neither (i) nominated or approved in advance by the board of directors
        of the Company nor (ii) appointed or approved in advance by directors so
        nominated or approved; or

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<PAGE>

               (d) any Person, together with "affiliates" and "associates" of
        such Person within the meaning of Rule 12b-2 of the Exchange Act, or any
        "group" including such Person under Sections 13(d) and 14(d) of the
        Exchange Act, other than the Persons described in paragraph (b) above,
        shall acquire after the date hereof (i) beneficial ownership within the
        meaning of Rule 13d-3 of the Exchange Act of thirty three percent (33%)
        or more of either the voting stock or total equity capital of the
        Company or (ii) direct or indirect control of the Company through a
        shareholder, voting or similar agreement or arrangement; or

               (e) except for Immaterial Subsidiaries, the Company or any of its
        Subsidiaries or any other Obligor shall initiate any action to dissolve,
        liquidate or otherwise terminate its existence.

                         12.1.9. Enforceability, etc. Any Credit Document shall
                  cease for any reason (other than the scheduled termination
                  thereof in accordance with its terms) to be enforceable in
                  accordance with its terms or in full force and effect; or any
                  party to any Credit Document shall so assert in a judicial or
                  similar proceeding; or the security interests created by this
                  Agreement or any other Credit Documents shall cease to be
                  enforceable and of the same effect and priority purported to
                  be created hereby, except to the extent that any such loss of
                  perfection or priority results (a) from the failure of the
                  Agent to maintain possession of certificates representing
                  securities pledged under the Credit Documents or (b) from any
                  gross negligence or willful misconduct of the Agent.

                         12.1.10. Judgments. A final judgment (a) which, with
                  other outstanding final judgments against the Company and its
                  Subsidiaries, exceeds an aggregate of $500,000 in excess of
                  applicable insurance coverage shall be rendered against the
                  Company or any of its Subsidiaries, or (b) which grants
                  injunctive relief that results, or creates a material risk of
                  resulting, in a Material Adverse Change and in either case if
                  (i) within forty five (45) days after entry thereof, such
                  judgment shall not have been discharged or execution thereof
                  stayed pending appeal or (ii) within forty five (45) days
                  after the expiration of any such stay, such judgment shall not
                  have been discharged.

                         12.1.11. ERISA. Any "reportable event" (as defined in
                  section 4043 of ERISA) shall have occurred that reasonably
                  could be expected to result in termination of a Plan or the
                  appointment by the appropriate United States District Court of
                  a trustee to administer any Plan or the imposition of a Lien
                  in favor of a Plan; or any ERISA Group Person shall fail to
                  pay when due amounts aggregating in excess of $500,000 which
                  it shall have become liable to pay to the PBGC or to a Plan
                  under Title IV of ERISA; or notice of intent to terminate a
                  Plan shall be filed under Title IV of ERISA by any ERISA Group
                  Person or administrator; or the PBGC shall institute
                  proceedings under Title IV of ERISA to terminate or to cause a
                  trustee to be appointed to administer any Plan or a proceeding
                  shall be instituted by a fiduciary of any Plan against any
                  ERISA Group Person to enforce Section 515 or 4219(c)(5) of
                  ERISA and such

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<PAGE>

                  proceeding shall not have been dismissed within forty five
                  (45) days thereafter; or a condition shall exist by reason of
                  which the PBGC would be entitled to obtain a decree
                  adjudicating that any Plan must be terminated.

                         12.1.12. Bankruptcy, etc. The Company, any of its
                  Subsidiaries or any other Obligor shall:

               (a) commence a voluntary case under the Bankruptcy Code or
        authorize, by appropriate proceedings of its board of directors or other
        governing body, the commencement of such a voluntary case;

               (b) (i) have tided against it a petition commencing an
        involuntary case under the Bankruptcy Code that shall not have been
        dismissed within sixty (60) days after the date on which such petition
        is filed, or (ii) file an answer or other pleading within such 60-day
        period admitting or failing to deny the material allegations of such a
        petition or seeking, consenting to or acquiescing in the relief therein
        provided, or (iii) have entered against it an order for relief in any
        involuntary case commenced under the Bankruptcy Code;

               (c) seek relief as a debtor under any applicable law, other than
        the Bankruptcy Code, of any jurisdiction relating to the liquidation or
        reorganization of debtors or to the modification or alteration of the
        rights of creditors, or consent to or acquiesce in such relief;

               (d) have entered against it an order by a court of competent
        jurisdiction (i) finding it to be bankrupt or insolvent, (ii) ordering
        or approving its liquidation or reorganization as a debtor or any
        modification or alteration of the rights of its creditors or (iii)
        assuming custody of, or appointing a receiver or other custodian for,
        all or a substantial portion of its property; or

               (e) make an assignment for the benefit of, or enter into a
        composition with, its creditors, or appoint, or consent to the
        appointment of, or suffer to exist a receiver or other custodian for,
        all or a substantial portion of its property.

12.2.   Certain Actions Following an Event of Default. If any one or more Events
of Default shall occur and be continuing, then in each and every such case:

                         12.2.1. Terminate Obligation to Extend Credit. Upon
                  written request of the Required Lenders, the Agent shall
                  terminate the obligations of the Lenders to make any further
                  extensions of credit under the Credit Documents by furnishing
                  notice of such termination to the Company; provided, however,
                  that if a Bankruptcy Default shall have occurred, the
                  obligations of the Lenders to make any further extensions of
                  credit under the Credit Documents shall automatically
                  terminate.

                         12.2.2. Specific Performance; Exercise of Rights. Upon
                  written request of the Required Lenders, the Agent shall
                  proceed to protect and enforce the Lenders' rights by suit in
                  equity, action at law and/or other appropriate

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<PAGE>

                  proceeding, either for specific performance of any covenant or
                  condition contained in this Agreement or any other Credit
                  Document (other than Hedge Agreements from time to time in
                  effect) or in any instrument or assignment delivered to the
                  Lenders pursuant to this Agreement or any other Credit
                  Document (other than Hedge Agreements from time to time in
                  effect), or in aid of the exercise of any power granted in
                  this Agreement or any other Credit Document (other than Hedge
                  Agreements from time to time in effect) or any such instrument
                  or assignment.

                         12.2.3. Acceleration. Upon written request of the
                  Required Lenders, the Agent shall by notice in writing to the
                  Company (a) declare all or any part of the unpaid balance of
                  the Credit Obligations (other than amounts under Hedge
                  Agreements from time to time in effect) then outstanding to be
                  immediately due and payable, and (b) require the Company
                  immediately to deposit with the Agent in cash an amount equal
                  to the then Letter of Credit Exposure (which cash shall be
                  held and applied as provided in Section 4.4), and thereupon
                  such unpaid balance or part thereof and such amount equal to
                  the Letter of Credit Exposure shall become so due and payable
                  without presentation, protest or further demand or notice of
                  any kind, all of which are hereby expressly waived; provided,
                  however, that if a Bankruptcy Default shall have occurred, the
                  unpaid balance of the Credit Obligations (other than amounts
                  under Hedge Agreements from time to time in effect) shall
                  automatically become immediately due and payable.

                         12.2.4. Enforcement of Payment; Credit Security;
                  Setoff. Upon written request of the Required Lenders, the
                  Agent shall proceed to enforce payment of the Credit
                  Obligations in such manner as it may elect, to cancel, or
                  instruct other Letter of Credit Issuers to cancel, any
                  outstanding Letters of Credit which permit the cancellation
                  thereof and to realize upon any and all rights in the Credit
                  Security. The Lenders may offset and apply toward the payment
                  of the Credit Obligations (and/or toward the curing of any
                  Event of Default) any Indebtedness from the Lenders to the
                  respective Obligors, including any Indebtedness represented by
                  deposits in any account maintained with the Lenders,
                  regardless of the adequacy of any security for the Credit
                  Obligations. The Lenders shall have no duty to determine the
                  adequacy of any such security in connection with any such
                  offset.

                         12.2.5. Cumulative Remedies. To the extent not
                  prohibited by applicable law which cannot be waived, all of
                  the Lenders' rights hereunder and under each other Credit
                  Document shall be cumulative.

12.3.   Annulment of Defaults. Once an Event of Default has occurred, such Event
of Default shall be deemed to exist and be continuing for all purposes of the
Credit Documents (other than Hedge Agreements from time to time in effect) until
the Required Lenders or the Agent (with the consent of the Required Lenders)
shall have waived such Event of Default in writing, stated in writing that the
same has been cured to such Lenders' reasonable satisfaction or entered into an
amendment to this Agreement which by its express terms cures such Event of
Default, at which

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time such Event of Default shall no longer be deemed to exist or to have
continued. No such action by the Lenders or the Agent shall extend to or affect
any subsequent Event of Default or impair any rights of the Lenders upon the
occurrence thereof. The making of any extension of credit during the existence
of any Default or Event of Default shall not constitute a waiver thereof.

12.4.   Waivers. To the extent that such waiver is not prohibited by the
provisions of applicable law that cannot be waived, each of the Company and the
other Obligors waives:

               (a) all presentments, demands for performance, notices of
        nonperformance (except to the extent required by this Agreement or any
        other Credit Document), protests, notices of protest and notices of
        dishonor;

               (b) any requirement of diligence or promptness on the part of the
        Agent or any Lender in the enforcement of its rights under this
        Agreement or any other Credit Document;

               (c) any and all notices of every kind and description which may
        be required to be given by any statute or rule of law; and

               (d) any defense (other than indefeasible payment in full) which
        it may now or hereafter have with respect to its liability under this
        Agreement or any other Credit Document or with respect to the Credit
        Obligations.

13.     Expenses; Indemnity; Release of Claims.

13.1.   Expenses. Whether or not the transactions contemplated hereby shall be
consummated, the Company shall pay:

               (a) all reasonable expenses of the Agent and the Syndication
        Agent (including the out-of-pocket expenses related to forming the group
        of Lenders and reasonable fees and disbursements of the counsel to the
        Agent and the Syndication Agent) in connection with the negotiation,
        preparation and duplication of this Agreement and each other Credit
        Document, examinations by, and reports of, the Agent's commercial
        financial examiners, fixed asset appraisers and environmental
        consultants, the transactions contemplated hereby and thereby and
        amendments, waivers, consents and other operations hereunder and
        thereunder;

               (b) all recording and filing fees and transfer and documentary
        stamp and similar taxes at any time payable in respect of this
        Agreement, any other Credit Document, any Credit Security or the
        incurrence of the Credit Obligations; and

               (c) all other reasonable expenses incurred by the Agent, the
        Lenders or the holder of any Credit Obligation in connection with the
        enforcement of any rights hereunder or under any other Credit Document
        or any work-out negotiations relating to the Credit Obligations,
        including costs of collection and reasonable attorneys' fees (including
        a reasonable allowance for the hourly cost of attorneys employed by the
        Lenders on a salaried basis) and expenses.

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13.2.   General Indemnity. The Company and each Guarantor hereby each
indemnifies the Lenders and the Agent and holds them harmless from any
liability, loss or damage resulting from the violation by the Company of Section
2.4. In addition, the Company hereby indemnifies each Lender, the Agent, the
Syndication Agent, each of the Lenders' or the Agent's or the Syndication
Agent's directors, officers, employees, agents, attorneys, accountants,
consultants and each Person, if any, who controls any Lender or the Agent (each
Lender, the Agent and each of such directors, officers, employees, agents,
attorneys, accountants, consultants and control Persons is referred to as an
"Indemnified Party") and holds each of them harmless from and against any and
all claims, damages, liabilities and reasonable expenses (including reasonable
fees and disbursements of counsel with whom any Indemnified Party may consult in
connection therewith and all reasonable expenses of litigation or preparation
therefor) which any Indemnified Party may incur or which may be asserted against
any Indemnified Party relating to, arising out of or by reason of this Agreement
or any other Credit Document in connection with (a) the Indemnified Party's
compliance with or contest of any subpoena or other process issued against it in
any proceeding involving the Company or any of its Subsidiaries or their
Affiliates, (b) any litigation or investigation involving the Company, any of
its Subsidiaries or their Affiliates, or any officer, director or employee
thereof, (c) the existence or exercise of any security rights with respect to
the Credit Security in accordance with the Credit Documents, or (d) this
Agreement, any other Credit Document or any transaction contemplated hereby or
thereby; provided, however, that the foregoing indemnity shall not apply (i) to
litigation commenced by the Company against the Lenders or the Agent or the
Syndication Agent which seeks enforcement of any of the rights of the Company
hereunder or under any other Credit Document and is determined adversely to the
Lenders or the Agent or the Syndication Agent in a final nonappealable judgment
or (ii) to the extent such claims, damages, liabilities and expenses result from
the Indemnified Party's own gross negligence or willful misconduct. THE COMPANY
EXPRESSLY ACKNOWLEDGES THAT IT MAY BE REQUIRED TO INDEMNIFY PERSONS AGAINST
THEIR OWN NEGLIGENCE.

13.3.   Indemnity With Respect to Letters of Credit. The Company and each
Guarantor hereby each indemnifies each Letter of Credit Issuer and its
correspondents and holds each of them harmless from and against any and all
claims, losses, liabilities, damages and reasonable expenses (including
reasonable attorneys' fees) arising from or in connection with any Letter of
Credit, including any such claim, loss, liability, damage or expense arising out
of any transfer, sale, delivery, surrender or endorsement of any invoice, bill
of lading, warehouse receipt or other document at any time held by the Agent,
such Letter of Credit Issuer or held for their respective accounts by any of
their correspondents, in connection with any Letter of Credit, except to the
extent such claims, losses, liabilities, damages and expenses result from gross
negligence or willful misconduct on the part of the Agent or any other Letter of
Credit Issuer.

13.4.   Release of Claims. The Company and each Guarantor hereby each releases,
waives and forever relinquishes all claims, demands, obligations, liabilities
and causes of action of whatever kind or nature, whether known or unknown, which
it has, may have, or might assert now or in the future against the Agent or the
Lenders and/or their respective, parents, affiliates, participants, affiliates,
officers, directors, employees, agents, attorneys, accountants, consultants,
successors and assigns, directly or indirectly, arising out of, based upon, or
in any manner connected with (i) any transaction, event, circumstance, action,
failure to act or occurrence of any sort or type, whether known or unknown,
which occurred, existed, was taken, permitted or

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begun prior to the execution of this Agreement with respect to the Credit
Obligations, the Credit Documents and/or the administration thereof or the
obligations created thereby; (ii) any discussions, commitments, negotiations,
conversations or communications with respect to the refinancing, restructuring
or collection of any Credit Obligations; or (iii) any thing or matter related to
any of the foregoing. The inclusion of this paragraph in this Agreement, and the
execution of this Agreement by the Agent or the Lenders, does not constitute an
acknowledgment or admission by the Agent or any Lender of liability for any
matter, or a precedent upon which liability may be asserted.

14.     Operations; Agent.

14.1.   Interests in Credits. The Percentage Interest of each Lender in the
respective portions of the Loan and Letter of Credit Exposure, and the related
Commitments, shall be computed based on the maximum principal amount for each
Lender as set forth in the Register, as from time to time in effect. The current
Percentage Interests are set forth in Exhibit 14.1, which may be updated by the
Agent from time to time to conform to the Register.

14.2.   Agent's Authority to Act, etc. Each of the Lenders appoints and
authorizes Fleet to act for the Lenders as the Lenders' Agent in connection with
the transactions contemplated by this Agreement and the other Credit Documents
(other than Hedge Agreements from time to time in effect) on the terms set forth
herein. All action in connection with the enforcement of, or the exercise of any
remedies (other than the Lenders' rights of set-off as provided in Section
12.2.4 or in any Credit Document) in respect of the Credit Obligations and
Credit Documents shall be taken by the Agent.

14.3.   Company to Pay Agent, etc. The Company and each Guarantor shall be fully
protected in making all payments in respect of the Credit Obligations (other
than payments under Hedge Agreements from time to time in effect) to the Agent,
in relying upon consents, modifications and amendments executed by the Agent
purportedly on the Lenders' behalf, and in dealing with the Agent as herein
provided. The Agent may charge the accounts of the Company, on the dates when
the amounts thereof become due and payable, with the amounts of the principal of
and interest on the Loan, any amounts paid by the Letter of Credit Issuers to
third parties under Letters of Credit or drafts presented thereunder, commitment
fees, Letter of Credit fees and all other fees and amounts owing under any
Credit Document (other than Hedge Agreements from time to time in effect).

14.4.   Lender Operations for Advances, Letters of Credit, etc.

                  14.4.1. Advances. On each Closing Date, each Lender shall
                  advance to the Agent in immediately available funds such
                  Lender's Percentage Interest in the portion of the Loan
                  advanced on such Closing Date prior to 12:00 noon (Boston
                  time). If such funds are not received at such time, but all
                  applicable conditions set forth in Section 9 have been
                  satisfied, each Lender authorizes and requests the Agent to
                  advance for the Lender's account, pursuant to the terms
                  hereof, the Lender's respective Percentage Interest in such
                  portion of the Loan and agrees to reimburse the Agent in
                  immediately available funds for the amount thereof prior to
                  2:00 p.m. (Boston time) on the

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                  day any portion of the Loan is advanced hereunder; provided,
                  however, that the Agent is not authorized to make any such
                  advance for the account of any Lender who has previously
                  notified the Agent in writing that such Lender shall not be
                  performing its obligations to make further advances hereunder;
                  and provided, further, that the Agent shall be under no
                  obligation to make any such advance.

                         14.4.2. Letters of Credit. Each of the Lenders
                  authorizes and requests each Letter of Credit Issuer to issue
                  the Letters of Credit provided for in Section 2.3 and to grant
                  each Lender a participation in each of such Letters of Credit
                  in an amount equal to its Percentage Interest in the amount of
                  each such Letter of Credit. Promptly upon the request of the
                  Letter of Credit Issuer, each Lender shall reimburse the
                  Letter of Credit Issuer in immediately available funds for
                  such Lender's Percentage Interest in the amount of all
                  obligations to third parties incurred by the Letter of Credit
                  Issuer in respect of each Letter of Credit and each draft
                  accepted under a Letter of Credit to the extent not reimbursed
                  by the Company by 2:00 p.m. (Boston time) on the Banking Day
                  when due. The Letter of Credit Issuer shall notify each Lender
                  of the issuance of any Letter of Credit, the amount and date
                  of payment of any draft drawn or accepted under a Letter of
                  Credit and whether in connection with the payment of any such
                  draft the amount thereof was added to the Revolving Loan or
                  was reimbursed by the Company.

                         14.4.3. Agent to Allocate Payments, etc. All payments
                  of principal and interest in respect of the extensions of
                  credit made pursuant to this Agreement, reimbursement of
                  amounts paid by any Letter of Credit Issuer to third parties
                  under Letters of Credit or drafts presented thereunder,
                  commitment fees, Letter of Credit fees and other fees under
                  this Agreement shall, as a matter of convenience, be made by
                  the Company and the Guarantors to the Agent in immediately
                  available funds by noon (Boston time) on any Banking Day. The
                  share of each Lender shall be credited to such Lender by the
                  Agent in immediately available funds by 2:00 p.m. (Boston
                  time) on such Banking Day in such manner that the principal
                  amount of the Credit Obligations to be paid shall be paid
                  proportionately in accordance with the Lenders' respective
                  Percentage Interests in such Credit Obligations, except as
                  otherwise provided in this Agreement. Under no circumstances
                  shall any Lender be required to produce or present its Notes
                  as evidence of its interests in the Credit Obligations in any
                  action or proceeding relating to the Credit Obligations.

                         14.4.4.Nonperforming Lenders. In the event that any
                  Lender fails to reimburse the Agent pursuant to Sections
                  14.4.1 or 14.4.2 for the Percentage Interest of such lender (a
                  "Nonperforming Lender") in any credit advanced by the Agent
                  pursuant hereto, overdue amounts (the "Delinquent Payment")
                  due from the Nonperforming Lender to the Agent shall bear
                  interest, payable by the Nonperforming Lender on demand, at a
                  per annum rate equal to (a) the Federal Funds Rate for the
                  first three (3) days overdue and (b) the sum of two percent

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                  (2%) plus the Federal Funds Rate for any longer period. Such
                  interest shall be payable to the Agent for its own account for
                  the period commencing on the date of the Delinquent Payment
                  and ending on the date the Nonperforming Lender reimburses the
                  Agent on account of the Delinquent Payment (to the extent not
                  paid by any Obligor as provided below) and the accrued
                  interest thereon (the "Delinquency Period"), whether pursuant
                  to the assignments referred to below or otherwise. Upon notice
                  by the Agent, the Company shall pay to the Agent the principal
                  (but not the interest) portion of the Delinquent Payment;
                  provided that such Delinquent Payment has been outstanding for
                  no fewer than three (3) days. During the Delinquency Period,
                  in order to make reimbursements for the Delinquent Payment and
                  accrued interest thereon, the Nonperforming Lender shall be
                  deemed to have assigned to the Agent all interest, commitment
                  fees and other payments made by the Company under Section 3
                  that would have thereafter otherwise been payable under the
                  Credit Documents to the Nonperforming Lender. During any
                  period in which any Nonperforming Lender is not performing its
                  obligations to extend credit under Section 2, the
                  Nonperforming Lender shall be deemed to have assigned to each
                  Lender that is not a Nonperforming Lender (a "Performing
                  Lender") all principal and other payments made by the Company
                  under Section 4 that would have thereafter otherwise been
                  payable under the Credit Documents to the Nonperforming
                  Lender. The Agent shall credit a portion of such payments to
                  each Performing Lender in an amount equal to the Percentage
                  Interest of such Performing Lender in an amount equal to the
                  Percentage Interest of such Performing Lender divided by one
                  minus the Percentage Interest of the Nonperforming Lender
                  until the respective portions of the Loan owed to all the
                  Lenders are the same as the Percentage Interests of the
                  Lenders immediately prior to the failure of the Nonperforming
                  Lender to perform its obligations under Section 2. The
                  foregoing provisions shall be in addition to any other
                  remedies the Agent, the Performing Lenders or the Company may
                  have under law or equity against the Nonperforming Lender as a
                  result of the Delinquent Payment as a result of its failure to
                  perform its obligations under Section 2.

14.5.   Sharing of Payments, etc. Each Lender agrees that (a) if by exercising
any right of set-off or counterclaim or otherwise, it shall receive payment of
(i) a proportion of the aggregate amount due with respect to its Percentage
Interest in the Loan and Letter of Credit Exposure which is greater than (ii)
the proportion received by any other Lender in respect of the aggregate amount
due with respect to such other Lender's Percentage Interest in the Loan and
Letter of Credit Exposure and (b) if such inequality shall continue for more
than ten (10) days, the Lender receiving such proportionately greater payment
shall purchase participations in the Percentage Interests in the Loan and Letter
of Credit Exposure held by the other Lenders, and such other adjustments shall
be made from time to time (including rescission of such purchases of
participations in the event the unequal payment originally received is recovered
from such Lender through bankruptcy proceedings or otherwise), as may be
required so that all such payments of principal and interest with respect to the
Loan and Letter of Credit Exposure held by the Lenders shall be shared by the
Lenders pro rata in accordance with their respective Percentage Interests;
provided, however, that this Section 14.5 shall not impair the right of any
Lender to exercise any right of set-off or counterclaim it may have and to apply
the amount

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subject to such exercise to the payment of Indebtedness of any Obligor other
than such Obligor's Indebtedness with respect to the Loan and Letter of Credit
Exposure. Each Lender that grants a participation in the Credit Obligations to a
Credit Participant shall require as a condition to the granting of such
participation that such Credit Participant agree to share payments received in
respect of the Credit Obligations as provided in this Section 14.5. The
provisions of this Section 14.5 are for the sole and exclusive benefit of the
Lenders and no failure of any Lender to comply with the terms hereof shall be
available to any Obligor as a defense to the payment of the Credit Obligations.

14.6.   Agent's Resignation. The Agent may resign at any time by giving at least
sixty (60) days' prior written notice of its intention to do so to each of the
Lenders and the Company and upon the appointment by the Required Lenders of a
successor Agent; provided, however, that Bank of America, N.A. shall have the
right of first refusal with respect to such appointment. If no successor Agent
shall have been so appointed and shall have accepted such appointment within
forty five (45) days after the retiring Agent's giving of such notice of
resignation, then the retiring Agent may appoint a successor Agent which shall
be a bank or a trust company organized under the laws of the United States of
America or any state thereof and having a combined capital, surplus and
undivided profit of at least $100,000,000; provided, however, that any successor
Agent appointed under this sentence may be removed upon the written request of
the Required Lenders, which request shall also appoint a successor Agent. Upon
the appointment of a new Agent hereunder, the term "Agent" shall for all
purposes of this Agreement thereafter mean such successor. After any retiring
Agent's resignation hereunder as Agent, or the removal hereunder of any
successor Agent, the provisions of this Agreement shall continue to inure to the
benefit of such retiring or removed Agent as to any actions taken or omitted to
be taken by it while it was Agent under this Agreement.

14.7.   Concerning the Agent.

                         14.7.1. Action in Good Faith, etc. The Agent and its
                  officers, directors, employees and agents shall be under no
                  liability to any of the Lenders or to any future holder of any
                  interest in the Credit Obligations for any action or failure
                  to act taken or suffered in good faith, and any action or
                  failure to act in accordance with an opinion of its counsel
                  shall conclusively be deemed to be in good faith. The Agent
                  shall in all cases be entitled to rely, and shall be fully
                  protected in relying, on instructions given to the Agent by
                  the Required Lenders.

                         14.7.2. No Implied Duties, etc. The Agent shall have
                  and may exercise such powers as are specifically delegated to
                  the Agent under this Agreement or any other Credit Document
                  together with all other powers incidental thereto. The Agent
                  shall have no implied duties to any Person or any obligation
                  to take any action under this Agreement or any other Credit
                  Document except for action specifically provided for in this
                  Agreement or any other Credit Document to be taken by the
                  Agent.

                         14.7.3. Validity, etc. The Agent shall not be
                  responsible to any Lender or any future holder of any interest
                  in the Credit Obligations (a) for the

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                  legality, Validity, enforceability or effectiveness of this
                  Agreement or any other Credit Document, (b) for any recitals,
                  reports, representations, warranties or statements contained
                  in or made in connection with this Agreement or any other
                  Credit Document, (c) for the existence or value of any assets
                  included in any security for the Credit Obligations, (d) for
                  the effectiveness of any Lien purported to be included in the
                  Credit Security, (e) for the specification or failure to
                  specify any particular assets to be included in the Credit
                  Security, or (f) unless the Agent shall have failed to comply
                  with Section 14.7.1, for the perfection of the security
                  interests in the Credit Security.

                         14.7.4. Compliance. The Agent shall not be obligated to
                  ascertain or inquire as to the performance or observance of
                  any of the terms of this Agreement or any other Credit
                  Document; and in connection with any extension of credit under
                  this Agreement or any other Credit Document, the Agent shall
                  be fully protected in relying on a certificate of the Company
                  as to the fulfillment by the Company of any conditions to such
                  extension of credit.

                         14.7.5. Employment of Agents and Counsel. The Agent may
                  execute any of its duties as Agent under this Agreement or any
                  other Credit Document by or through employees, agents and
                  attorneys-in-fact and shall not be responsible to any of the
                  Lenders, the Company or any other Obligor for the default or
                  misconduct of any such agents or attorneys-in-fact selected by
                  the Agent acting in good faith. The Agent shall be entitled to
                  advice of counsel concerning all matters pertaining to the
                  agency hereby created and its duties hereunder or under any
                  other Credit Document.

                         14.7.6. Reliance on Documents and Counsel. The Agent
                  shall be entitled to rely, and shall be fully protected in
                  relying, upon any affidavit, certificate, cablegram, consent,
                  instrument, letter, notice, order, document, statement,
                  telecopy, telegram, telex or teletype message or writing
                  reasonably believed in good faith by the Agent to be genuine
                  and correct and to have been signed, sent or made by the
                  Person in question, including any telephonic or oral statement
                  made by such Person, and, with respect to legal matters, upon
                  an opinion or the advice of counsel selected by the Agent.

                         14.7.7. Agent's Reimbursement. Each of the Lenders
                  severally agrees to reimburse the Agent, pro rata in
                  accordance with such Lender's Percentage Interest, for any
                  reasonable expenses not reimbursed by the Company or the
                  Guarantors (without limiting the obligation of the Company or
                  the Guarantors to make such reimbursement): (a) for which the
                  Agent is entitled to reimbursement by the Company or the
                  Guarantors under this Agreement or any other Credit Document,
                  and (b) after the occurrence and during the continuance of a
                  Default, for any other reasonable expenses incurred by the
                  Agent on the Lenders' behalf in connection with the
                  enforcement of the Lenders' rights under this Agreement or any
                  other Credit Document; provided, however, that the Agent shall
                  not be reimbursed for any such expenses arising as a result of
                  its gross negligence or willful misconduct.

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14.8.   Rights as a Lender. With respect to any credit extended by it hereunder,
Fleet shall have the same rights, obligations and powers hereunder as any other
Lender and may exercise such rights and powers as though it were not the Agent,
and unless the context otherwise specifies, Fleet shall be treated in its
individual capacity as though it were not the Agent hereunder. Without limiting
the generality of the foregoing, the Percentage Interest of Fleet shall be
included in any computations of Percentage Interests. Fleet and its Affiliates
may accept deposits from, lend money to, act as trustee for and generally engage
in any kind of banking or trust business with the Company, any of its
Subsidiaries or any Affiliate of any of them and any Person who may do business
with or own an equity interest in the Company, any of its Subsidiaries or any
Affiliate of any of them, all as if Fleet were not the Agent and without any
duty to account therefor to the other Lenders.

14.9.   Independent Credit Decision. Each of the Lenders acknowledges that it
has independently and without reliance upon the Agent, based on the financial
statements and other documents referred to in Section 11.2, on the other
representations and warranties contained herein and on such other information
with respect to the Company and its Subsidiaries as such Lender deemed
appropriate, made such Lender's own credit analysis and decision to enter into
this Agreement and to make the extensions of credit provided for hereunder. Each
Lender represents to the Agent that such Lender shall continue to make its own
independent credit and other decisions in taking or not taking action under this
Agreement or any other Credit Document. Each Lender expressly acknowledges that
neither the Agent nor any of its officers, directors, employees, agents,
attorneys-in-fact or Affiliates has made any representations or warranties to
such Lender, and no act by the Agent taken under this Agreement or any other
Credit Document, including any review of the affairs of the Company and its
Subsidiaries, shall be deemed to constitute any representation or warranty by
the Agent. Except for notices, reports and other documents expressly required to
be furnished to each Lender by the Agent under this Agreement or any other
Credit Document, the Agent shall not have any duty or responsibility to provide
any Lender with any credit or other information concerning the business,
operations, property, condition, financial or otherwise, or creditworthiness of
the Company or any Subsidiary which may come into the possession of the Agent or
any of its officers, directors, employees, agents, attorneys-in-fact or
Affiliates.

14.10.  Indemnification. The Lenders shall severally indemnify the Agent and its
officers, directors, employees, agents, attorneys, accountants, consultants and
controlling Persons (to the extent not reimbursed by the Obligors and without
limiting the obligation of any of the Obligors to do so), pro rata in accordance
with their respective Percentage Interests, from and against any and all
liabilities, obligations, losses, damages, penalties, actions, judgments, suits,
costs, expenses or disbursements of any kind whatsoever which may at any time be
imposed on, incurred by or asserted against the Agent or such Persons relating
to or arising out of this Agreement, any other Credit Document, the transactions
contemplated hereby or thereby, or any action taken or omitted by the Agent in
connection with any of the foregoing; provided, however, that the foregoing
shall not extend to actions or omissions which are taken by the Agent with gross
negligence or willful misconduct.

15.     Successors and Assigns; Lender Assignments and Participations. Any
reference in this Agreement or any other Credit Document to any of the parties
hereto shall be deemed to include the successors and assigns of such party, and
all covenants and agreements by or on behalf of the

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Company, the other Obligors, the Agent or the Lenders that are contained in this
Agreement or any other Credit Document shall bind and inure to the benefit of
their respective successors and assigns; provided, however, that (a) the Company
and its Subsidiaries may not assign their rights or obligations under this
Agreement or any other Credit Document except for mergers or liquidations
permitted by Section 10.12, and (b) the Lenders shall be not entitled to assign
their respective Percentage Interests in the credits extended hereunder or their
Commitments except as set forth below in this Section 15 (provided, however,
that this Section 15 shall be solely for the benefit of the Lenders and shall
confer no rights in or benefits upon the Company).

15.1.   Assignments by Lenders.

                         15.1.1. Assignees and Assignment Procedures. Each
                  Lender may, in compliance with applicable laws in connection
                  with such assignment, but without the consent of the Company,
                  assign to one or more Eligible Assignees (each, an "Assignee")
                  all or a portion of its interests, rights and obligations
                  under this Agreement and the other Credit Documents, including
                  all or a portion, which must be pro rata between the Revolving
                  Loan, the Term Loan and the Letter of Credit Exposure, of its
                  Commitment, the portions of the Loan and Letter of Credit
                  Exposure at the time owing to it and any Notes held by it, but
                  excluding its rights and obligations as a Letter of Credit
                  Issuer; provided, however, that:

                      (i) the aggregate amount of the Commitment of the
               assigning Lender subject to each such assignment to any Assignee
               other than another Lender, a Related Fund or an Affiliate of a
               Lender (determined as of the date the Assignment and Acceptance
               with respect to such assignment is delivered to the Agent) shall
               be not less than $5,000,000 and in increments of $1,000,000 (or,
               if less, the entire remaining amount of the assigning Lender's
               Commitment); and

                      (ii) the parties to each such assignment shall execute and
               deliver to the Agent an Assignment and Acceptance (the
               "Assignment and Acceptance") substantially in the form of Exhibit
               15.1.1, together with the Note subject to such assignment and,
               except in the event of a transfer pursuant to Section 15.3, a
               processing and recordation fee of $2,500 payable to the Agent by
               the assigning Lender (or as the assigning Lender and the Assignee
               may otherwise agree between themselves).

        Upon acceptance and recording pursuant to Section 15.1.4, from and after
        the effective date specified in each Assignment and Acceptance (which
        effective date shall be at least five (5) Banking Days after the
        execution thereof unless waived by the Agent):

               (A)    the Assignee shall be a party hereto and, to the extent
                      provided in such Assignment and Acceptance, have the
                      rights and obligations of a Lender under this Agreement
                      and

               (B)    the assigning Lender shall, to the extent provided in such
                      assignment, be released from its obligations under this
                      Agreement (and, in the case of an

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                      Assignment and Acceptance covering all or the remaining
                      portion of an assigning Lender's rights and obligations
                      under this Agreement, such Lender shall cease to be a
                      party hereto but shall continue to be entitled to the
                      benefits of Sections 3.5 and 13, as well as to any fees
                      accrued for its account hereunder and not yet paid).

                         15.1.2. Terms of Assignment and Acceptance. By
                  executing and delivering an Assignment and Acceptance, the
                  assigning Lender and the Assignee shall be deemed to confirm
                  to and agree with each other and the other parties hereto as
                  follows:

               (a) other than the representation and warranty that it is the
        legal and beneficial owner of the interest being assigned thereby free
        and clear of any adverse claim, such assigning Lender makes no
        representation or warranty and assumes no responsibility with respect to
        any statements, warranties or representations made in or in connection
        with this Agreement or the execution, legality, validity,
        enforceability, genuineness, sufficiency or value of this Agreement, any
        other Credit Document or any other instrument or document furnished
        pursuant hereto;

               (b) such assigning Lender makes no representation or warranty and
        assumes no responsibility with respect to the financial condition of the
        Company and its Subsidiaries or the performance or observance by the
        Company or any of its Subsidiaries of any of its obligations under this
        Agreement, any other Credit Document or any other instrument or document
        furnished pursuant hereto;

               (c) such Assignee confirms that it has received a copy of this
        Agreement, together with copies of the most recent financial statements
        delivered pursuant to Section 11.2 or Section 10.4 and such other
        documents and information as it has deemed appropriate to make its own
        credit analysis and decision to enter into such Assignment and
        Acceptance;

               (d) such Assignee shall independently and without reliance upon
        the Agent, such assigning Lender or any other Lender, and based on such
        documents and information as it shall deem appropriate at the time,
        continue to make its own credit decisions in taking or not taking action
        under this Agreement;

               (e) such Assignee appoints and authorizes the Agent to take such
        action as agent on its behalf and to exercise such powers under this
        Agreement as are delegated to the Agent by the terms hereof, together
        with such powers as are reasonably incidental thereto; and

               (f) such Assignee agrees that it shall perform in accordance with
        the terms of this Agreement all the obligations which are required to be
        performed by it as a Lender.

                         15.1.3. Register. The Agent shall maintain at the
                  Boston Office (for this limited purpose, also as agent for the
                  Company) a register (the "Register") for the recordation of
                  (a) the names and addresses of the Lenders and the Assignees
                  which assume rights and obligations pursuant to an

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                  assignment under Section 15.1.1, (b) the Percentage Interest
                  of each such Lender as set forth in Exhibit 14.1 and (c) the
                  amount of the Loan and Letter of Credit Exposure owing to each
                  Lender from time to time. The entries in the Register shall be
                  conclusive, in the absence of manifest error, and the Company,
                  the Agent and the Lenders may treat each Person whose name is
                  registered therein for all purposes as a party to this
                  Agreement. The Register shall be available for inspection by
                  the Company or any Lender at any reasonable time and from time
                  to time upon reasonable prior notice.

                         15.1.4. Acceptance of Assignment and Assumption. Upon
                  its receipt of a completed Assignment and Acceptance executed
                  by an assigning Lender and an Assignee (and any necessary
                  consent of the Agent and the Company) together with the
                  processing and recordation fee referred to in Section 15.1.1
                  and, to the extent necessary, the Note being assigned, the
                  Agent shall (a) accept such Assignment and Acceptance, (b)
                  record the information contained therein in the Register and
                  (c) give prompt notice thereof to the Company. Within five (5)
                  Banking Days after receipt of notice, the Company, at its own
                  expense, shall execute and deliver to the Agent (in exchange
                  for the surrendered Note if such Note must be surrendered or
                  reissued as a result of such assignment) a new Note to the
                  order of such Assignee in a principal amount equal to the
                  applicable Commitment and Loan assumed by it pursuant to such
                  Assignment and Acceptance. If the assigning Lender has
                  retained a Commitment and Loan, its Note shall be deemed to be
                  then outstanding in a principal amount equal to the applicable
                  Commitment and Loan retained by it.

                         15.1.5. Federal Reserve Bank. Notwithstanding the
                  foregoing provisions of this Section 11 (without the consent
                  of or notice to the Agent or the Company), any Lender may at
                  any time pledge all or any portion of such Lender's rights
                  under this Agreement and the other Credit Documents to a
                  Federal Reserve Bank or, in the case of any Lender that is a
                  fund, to the trustee of such fund to support the fund's
                  obligations to such trustee; provided, however, that no such
                  pledge or assignment shall release such Lender from such
                  Lender's obligations hereunder or under any other Credit
                  Document.

                         15.1.6. Further Assurances. The Company and its
                  Subsidiaries shall sign such documents and take such other
                  actions from time to time reasonably requested by an Assignee
                  to enable it to share in the benefits of the rights created by
                  the Credit Documents.

15.2.   Credit Participants. Each Lender may, without the consent of the Company
or the Agent, in compliance with applicable laws in connection with such
participation, sell to one or more commercial banks, other financial
institutions or funds in the business of making or purchasing loans similar to
the Credit Obligations (each a "Credit Participant") participations in all or a
portion of its interests, rights and obligations under this Agreement and the
other Credit Documents (including all or a portion of its Commitment, the Loan
and Letter of Credit Exposure owing to it and the Notes held by it); provided,
however, that:

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               (a) such Lender's obligations under this Agreement shall remain
        unchanged;

               (b) such Lender shall remain solely responsible to the other
        parties hereto for the performance of such obligations;

               (c) the Credit Participant shall be entitled to the benefit of
        the cost protection provisions contained in Sections 3.5 and 13, but
        shall not be entitled to receive any greater payment thereunder than the
        selling Lender would have been entitled to receive with respect to the
        interest so sold if such interest had not been sold; and

               (d) the Company, the Agent and the other Lenders shall continue
        to deal solely and directly with such Lender in connection with such
        Lender's rights and obligations under this Agreement and, under any
        agreements between such Lender and such Credit Participant, such Lender
        shall retain the sole right as one of the Lenders to vote (and to
        determine how to vote) with respect to the enforcement of the
        obligations of the Obligors relating to the Loan and Letter of Credit
        Exposure and the approval of any amendment, modification or waiver of
        any provision of this Agreement (other than amendments, modifications,
        consents or waivers described in clause (b) of the proviso to Section
        19.1, with respect to which the Credit Participant may determine how to
        vote).

Each Obligor agrees, to the fullest extent permitted by applicable law, that any
Credit Participant and any Lender purchasing a participation from another Lender
pursuant to Section 14.5 may exercise all rights of payment (including the right
of set-off), with respect to its participation as fully as if such Credit
Participant or such Lender were the direct creditor of the Obligors and a Lender
hereunder in the amount of such participation; provided, however, that such
Credit Participant may only exercise its rights of payment if the Company has
been notified that such Person is a Credit Participant.

15.3.   Replacement of Lender. In the event that any Lender or, to the extent
applicable, any Credit Participant (the "Affected Lender"):

               (a) fails to perform its obligations to fund any portion of the
        Loan or to issue any Letter of Credit on any Closing Date when required
        to do so by the terms of the Credit Documents;

               (b) demands payment under the provisions of Section 3.5 in an
        amount materially in excess of the amounts with respect thereto demanded
        by the other Lenders; or

               (c) refuses to consent to a proposed amendment, modification,
        waiver or other action requiring consent of the holders of one hundred
        percent (100%) of the Percentage Interests under Section 19.1 that is
        consented to by Lenders owning at least eighty percent (80%) of the
        Percentage Interests;

then, so long as no Event of Default exists, the Company shall have the right to
seek a replacement lender which is reasonably satisfactory to the Agent (the
"Replacement Lender"). The Replacement Lender shall purchase the interests of
the Affected Lender in the Loan, Letters of Credit and its Commitment and shall
assume the obligations of the Affected Lender hereunder

                                       82
<PAGE>

and under the other Credit Documents upon execution by the Replacement Lender of
an Assignment and Acceptance and the tender by it to the Affected Lender of a
purchase price agreed between it and the Affected Lender (or, if they are unable
to agree, a purchase price in the amount of the Affected Lender's Percentage
Interest in the Loan and Letter of Credit Exposure, or appropriate credit
support for contingent amounts included therein, and all other outstanding
Credit Obligations then owed to the Affected Lender). No assignment fee pursuant
to Section 15.1.1(ii) shall be required in connection with such assignment. Upon
consummation of such assignment, the Replacement Lender shall become party to
this Agreement as a signatory hereto and shall have all the rights and
obligations of the Affected Lender under this Agreement and the other Credit
Documents with a Percentage Interest equal to the Percentage Interest of the
Affected Lender, the Affected Lender shall be released from its obligations
hereunder and under the other Credit Documents, and no further consent or action
by any party shall be required. Upon the consummation of such assignment, the
Company, the Agent and the Affected Lender shall make appropriate arrangements
so that a new Note is issued to the Replacement Lender if it has acquired a
portion of the Loan. The Company and the Guarantors shall sign such documents
and take such other actions reasonably requested by the Replacement Lender to
enable it to share in the benefits of the rights created by the Credit
Documents. Until the consummation of an assignment in accordance with the
foregoing provisions of this Section 15.3, the Company shall continue to pay to
the Affected Lender any Credit Obligations as they become due and payable.

16.     Confidentiality. Each Lender shall make no disclosure of confidential
information furnished to it by the Company or any of its Subsidiaries unless
such information shall have become public (unless such information has become
public as a result of a violation of this Section 16), except:

               (a) in connection with operations under or the enforcement of
        this Agreement or any other Credit Document to Persons who have a
        reasonable need to be furnished such confidential information in
        connection with the administration or other actions related to this
        Agreement and who agree, in a commercially customary manner, to comply
        with the restrictions contained in this Section 16 with respect to such
        information;

               (b) pursuant to any statutory or regulatory requirement or any
        mandatory court order, subpoena or other legal process;

               (c) to any parent or corporate Affiliate of such Lender or to any
        Credit Participant, proposed Credit Participant or proposed Assignee in
        connection with the administration or other actions related to this
        Agreement; provided, however, that any such Person shall agree, in a
        commercially customary manner, to comply with the restrictions set forth
        in this Section 16 with respect to such information;

               (d) to its independent counsel, auditors and other professional
        advisors in connection with the administration or other actions related
        to this Agreement with instruction to such Person to keep such
        information confidential; and

               (e) with the prior written consent of the Company, to any other
        Person.

                                       83
<PAGE>

17.     Foreign Lenders. If any Lender is not created or organized in, or under
the laws of, the United States of America or any state thereof, such Lender
shall deliver to the Company and the Agent the forms described in one of the
following two clauses:

               (a) Two fully completed and duly executed United States Internal
        Revenue Service Form 1001 or 4224 or any successor form, as the case may
        be, certifying that such Lender is entitled to receive payments of the
        Credit Obligations payable to it without deduction or withholding of any
        United States federal income taxes; or

               (b) A statement, executed by such Lender under penalty of
        perjury, certifying that such Lender is not a "bank" within the meaning
        of Section 881(c)(3)(A) of the Code and two fully completed and duly
        executed United States Internal Revenue Service Forms W-8 or any
        successor form, certifying that such Lender is not a "United States
        person" within the meaning of Section 7701(a)(30) of the Code.

Each Lender that delivers any form or statement pursuant to this Section 17
further undertakes to renew such forms and statements by delivering to the
Company and the Agent any updated form, successor form or other certification,
as the case may be, on or before the date that any form or statement previously
delivered pursuant to this Section 17 expires or becomes obsolete or after the
occurrence of any event requiring a change in such most recent form or
statement. If at any time the Company and the Agent have not received all forms
and statements (including any renewals thereof) required to be provided by any
Lender pursuant to this Section 17, Section 3.5 shall not apply with respect to
any amount of United States federal income taxes required to be withheld from
payments of the Credit Obligations to such Lender.

18.     Notices. Except as otherwise specified in this Agreement or any other
Credit Document, any notice required to be given pursuant to this Agreement or
any other Credit Document shall be given in writing. Any notice, consent,
approval, demand or other communication in connection with this Agreement or any
other Credit Document shall be deemed to be given if given in writing (including
telex, telecopy or similar teletransmission) addressed as provided below (or to
the addressee at such other address as the addressee shall have specified by
notice actually received by the addressor), and if either (a) actually delivered
in fully legible form to such address (evidenced in the case of a telex by
receipt of the correct answerback) or (b) in the case of a letter, unless actual
receipt of the notice is required by any Credit Document five (5) days shall
have elapsed after the same shall have been deposited in the United States
mails, with first class postage prepaid and registered or certified.

        If to the Company or any of its Subsidiaries, to it at its address set
forth in Exhibit 11.1 (as supplemented pursuant to Sections 10.4.1 and 10.4.2),
to the attention of the chief financial officer.

        If to any Lender or the Agent, to it at its address set forth on the
signature pages of this Agreement or in the Register, with a copy to the Agent.

19.     Amendments, Consents, Waivers, etc.

19.1.   Lender Consents for Amendments. Except as otherwise set forth herein,
the Agent may (and upon the written request of the Required Lenders the Agent
shall) take or refrain from

                                       84
<PAGE>

taking any action under this Agreement or any other Credit Document, including
giving its written consent to any modification of or amendment to and waiving in
writing compliance with any covenant or condition in this Agreement or any other
Credit Document (other than any Hedge Agreements from time to time in effect) or
any Default or Event of Default, all of which actions shall be binding upon all
of the Lenders; provided, however, that:

               (a) Except as provided below, without the written consent of the
        Lenders owning at least a majority of the Percentage Interests
        (disregarding the Percentage Interest of any Nonperforming Lender so
        long as such Lender is treated equally with the other Lenders with
        respect to any actions enumerated below), no written modification of,
        amendment to, consent with respect to, waiver of compliance with or
        waiver of a Default under, any of the Credit Documents (other than any
        Hedge Agreements from time to time in effect) shall be made.

               (b) Without the written consent of such Lenders as own one
        hundred percent (100%) of the Percentage Interests (disregarding the
        Percentage Interest of any Nonperforming Lender so long as such Lender
        is treated equally with the other Lenders with respect to any actions
        enumerated below):

                      (i)    None of the conditions specified in Section 9 shall
               be amended, waived or modified.

                      (ii)   No release of all or substantially all of the
               Credit Security or release of the Company or any material
               Guarantor shall be made (in any event, without the written
               consent of the Lenders, the Agent may release particular items of
               Credit Security or particular Guarantors in dispositions
               permitted by Section 10.12, as modified by amendments thereto
               approved by the Required Lenders, and may release all Credit
               Security pursuant to Section 20.1 upon payment in full of the
               Credit Obligations and termination of the Commitments).

                      (iii)  No incurrence or existence of any Lien on all or
               substantially all of the Credit Security shall be permitted
               (other than Liens securing the Credit Obligations).

                      (iv)   No alteration shall be made of the Lenders' rights
               of set-off contained in Section 12.2.4.

                      (v)    No amendment to or modification of this Section
               19.1 or the definition of "Required Lenders" shall be made.

               (c) Without the written consent of each Lender that is directly
        affected thereby, as well as such Lenders as own at least a majority of
        the Percentage Interests (disregarding the Percentage Interest of any
        Nonperforming Lender so long as such Lender is treated equally with the
        other Lenders with respect to any actions enumerated below):

                      (i)    No reduction shall be made in (A) the amount of
               principal of the Loan owing to such Lender or reimbursement
               obligations for payments made

                                       85
<PAGE>

               under Letters of Credit payable or participated to such Lender,
               (B) the interest rate on the portion of the Loan owing to such
               Lender or (C) the Letter of Credit fees or commitment fees owing
               to such Lender with respect to the credit facility provided
               herein (other than amendments and waivers approved by the
               Required Lenders that modify defined terms used in calculating
               the Applicable Rate or that waive an increase in the Applicable
               Rate as a result of an Event of Default).

                      (ii)   No change shall be made in the stated, scheduled
               time of payment of any portion of the Loan owing to such Lender
               or interest thereon or reimbursement of payments made under
               Letters of Credit or fees relating to any of the foregoing
               payable to such Lender and no waiver shall be made of any Default
               under Section 12.1.1 with respect to such Lender (other than
               amendments and waivers approved by the Required Lenders that
               modify defined terms used in calculating the Applicable Rate).

                      (iii) No increase shall be made in the amount, or
               extension of the term, of the stated Commitments of such Lender
               beyond that provided for under Section 2.

               (d) Without the written consent of the Agent, no amendment or
        modification of any Credit Document shall affect the rights or duties of
        the Agent under the Credit Documents.

               (e) Without the written consent of a Letter of Credit Issuer, no
        amendment or modification of any Credit Document shall affect the rights
        or duties of such Letter of Credit Issuer under the Credit Documents.

                         19.1.2. Course of Dealing; No Implied Waivers. No
                  course of dealing between any Lender or the Agent, on one
                  hand, and the Company or any other Obligor, on the other hand,
                  shall operate as a waiver of any of the Lenders' or the
                  Agent's rights under this Agreement or any other Credit
                  Document or with respect to the Credit Obligations. In
                  particular, no delay or omission on the part of any Lender or
                  the Agent in exercising any right under this Agreement or any
                  other Credit Document or with respect to the Credit
                  Obligations shall operate as a waiver of such right or any
                  other right hereunder or thereunder. A waiver on any one
                  occasion shall not be construed as a bar to or waiver of any
                  right or remedy on any future occasion. No waiver, consent or
                  amendment with respect to this Agreement or any other Credit
                  Document shall be binding unless it is in writing and signed
                  by the Agent or the Required Lenders.

20.     General Provisions.

20.1.   Defeasance. When all Credit Obligations have been paid, performed and
reasonably determined by the Agent to have been indefeasibly discharged in full,
and if at the time no Lender continues to be committed to extend any credit to
the Company hereunder or under any other Credit Document, this Agreement and the
other Credit Documents shall terminate and, at

                                       86
<PAGE>

the Company's written request, accompanied by such certificates and other items
as the Agent shall reasonably deem necessary, the Credit Security shall revert
to the Obligors and the right, title and interest of the Agent and the Lenders
therein shall terminate. Thereupon, on the Obligors' demand and at their cost
and expense, the Agent shall execute proper instruments, acknowledging
satisfaction of and discharging this Agreement and the other Credit Documents,
and shall redeliver to the Obligors any Credit Security then in its possession;
provided, however, that Sections 3.5 (for ninety (90) days after termination of
this Agreement), 13, 14.7.7, 14.10, 12 and 20 shall survive the termination of
this Agreement.

20.2.   No Strict Construction. The parties have participated jointly in the
negotiation and drafting of this Agreement and the other Credit Documents with
counsel sophisticated in financing transactions. In the event an ambiguity or
question of intent or interpretation arises, this Agreement and the other Credit
Documents shall be construed as if drafted jointly by the parties and no
presumption or burden of proof shall arise favoring or disfavoring any party by
virtue of the authorship of any provisions of this Agreement and the other
Credit Documents.

20.3.   Certain Obligor Acknowledgments. Each of the Company and the other
Obligors acknowledges that:

               (a) it has been advised by counsel in the negotiation, execution
        and delivery of this Agreement and the other Credit Documents;

               (b) neither the Agent nor any Lender has any fiduciary
        relationship with or duty to the Obligors arising out of or in
        connection with this Agreement or any other Credit Document, and the
        relationship between the Agent and Lenders, on one hand, and the
        Obligors, on the other hand, in connection herewith or therewith is
        solely that of debtor and creditor; and

               (c) no joint venture is created hereby or by the other Credit
        Documents or otherwise exists by virtue of the transactions contemplated
        hereby or thereby among the Obligors and the Lenders.

20.4.   Venue; Service of Process; Certain Waivers. Each of the Company, the
other Obligors, the Agent and the Lenders:

               (a) Irrevocably submits to the nonexclusive jurisdiction of the
        state courts of The Commonwealth of Massachusetts and to the
        nonexclusive jurisdiction of the United States District Court for the
        District of Massachusetts for the purpose of any suit, action or other
        proceeding arising out of or based upon this Agreement or any other
        Credit Document or the subject matter hereof or thereof;

               (b) Waives to the extent not prohibited by applicable law that
        cannot be waived, and agrees not to assert, by way of motion, as a
        defense or otherwise, in any such proceeding brought in any of the
        above-named courts, any claim that it is not subject personally to the
        jurisdiction of such court, that its property is exempt or immune from
        attachment or execution, that such proceeding is brought in an
        inconvenient forum, that the venue of such proceeding is improper, or
        that this Agreement or any other Credit

                                       87
<PAGE>

        Document, or the subject matter hereof or thereof, may not be enforced
        in or by such court;

               (c) Consents to service of process in any such proceeding in any
        manner at the time permitted by Chapter 223A of the General Laws of The
        Commonwealth of Massachusetts and agrees that service of process by
        registered or certified mail, return receipt requested, at its address
        specified in or pursuant to Section 18 is reasonably calculated to give
        actual notice; and

               (d) Waives to the extent not prohibited by applicable law that
        cannot be waived any right it may have to claim or recover in any such
        proceeding any special, exemplary, punitive or consequential damages.

20.5.   WAIVER OF JURY TRIAL. TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW
THAT CANNOT BE WAIVED, EACH OF THE COMPANY, THE OTHER OBLIGORS, THE AGENT AND
THE LENDERS WAIVES, AND COVENANTS THAT IT SHALL NOT ASSERT (WHETHER AS
PLAINTIFF, DEFENDANT OR OTHERWISE), ANY RIGHT TO TRIAL BY JURY IN ANY FORUM IN
RESPECT OF ANY ISSUE, CLAIM OR PROCEEDING ARISING OUT OF THIS AGREEMENT OR ANY
OTHER CREDIT DOCUMENT OR THE SUBJECT MATTER HEREOF OR THEREOF OR ANY CREDIT
OBLIGATION OR IN ANY WAY CONNECTED WITH THE DEALINGS OF THE LENDERS, THE AGENT,
THE COMPANY OR ANY OTHER OBLIGOR IN CONNECTION WITH ANY OF THE ABOVE, IN EACH
CASE WHETHER NOW EXISTING OR HEREAFTER ARISING AND WHETHER IN CONTRACT, TORT OR
OTHERWISE. Each of the Company and the other Obligors acknowledges that it has
been informed by the Agent that the foregoing sentence constitutes a material
inducement upon which each of the Lenders has relied and will rely in entering
into this Agreement and any other Credit Document. Any Lender, the Agent, the
Company or any other Obligor may file an original counterpart or a copy of this
Agreement with any court as written evidence of the consent of the Company, the
other Obligors, the Agent and the Lenders to the waiver of their rights to trial
by jury.

20.6.   Interpretation; Governing Law; etc. Time is (and shall be) of the
essence in this Agreement and the other Credit Documents. All covenants,
agreements, representations and warranties made in this Agreement or any other
Credit Document or in certificates delivered pursuant hereto or thereto shall be
deemed to have been relied on by each Lender, notwithstanding any investigation
made by any Lender on its behalf, and shall survive the execution and delivery
to the Lenders hereof and thereof. The invalidity or unenforceability of any
provision hereof shall not affect the validity or enforceability of any other
provision hereof, and any invalid or unenforceable provision shall be modified
so as to be enforced to the maximum extent of its validity or enforceability.
The headings in this Agreement are for convenience of reference only and shall
not limit or otherwise affect the meaning hereof. This Agreement and the other
Credit Documents constitute the entire understanding of the parties with respect
to the subject matter hereof and thereof and supersede all prior and
contemporaneous understandings and agreements, whether written or oral. This
Agreement may be executed in any number of counterparts which together shall
constitute one instrument. This

                                       88
<PAGE>

Agreement shall be governed by and construed in accordance with the laws (other
than the conflict of laws rules) of The Commonwealth of Massachusetts.

                 [THE REST OF THIS PAGE IS INTENTIONALLY BLANK.]

                                       89
<PAGE>

        Each of the undersigned has caused this Agreement to be executed and
delivered by its duly authorized officer as an agreement under seal as of the
date first above written.

                                  NEXTERA ENTERPRISES, INC.
                                  343 Congress Street
                                  Suite 2100
                                  Boston, Massachusetts 02210
                                  Telecopy: (617) 603-3101/3202

                                  By: /s/ Michael Muldowney
                                      ---------------------------
                                      Title: CFO

                                  CE ACQUISITION CORP.
                                  ERG ACQUISITION CORP.
                                  LEXECON INC.
                                  NEONEXT LLC
                                  NETNEXT, INC.
                                  NEXTERA BUSINESS PERFORMANCE
                                   SOLUTIONS GROUP, INC.
                                  NEXTERA INTERACTIVE, INC.
                                  SCANADA, INC.
                                  NEXTERA & COMPANY, LLC
                                  NEXTERA INTERNATIONAL, LLC

                                  By: /s/ Michael Muldowney
                                      ---------------------------

                                     As an authorized officer of each of the
                                     foregoing corporations or limited liability
                                     companies

                                  FLEET NATIONAL BANK

                                  By:  /s/ M. F. O'Neill
                                      ---------------------------
                                      Title: Senior Vice President

                                  FLEET NATIONAL BANK
                                  100 Federal Street
                                  MA DE 1006A
                                  Boston, Massachusetts 02110
                                  Telecopy: (617) 434-4775

                                       90
<PAGE>

                                  BANK OF AMERICA , N.A.

                                  By:  /s/ Michael R. Heredia
                                      ---------------------------
                                      Title: Managing Director

                                  BANK OF AMERICA, N.A.
                                  1101 Wootton Parkway, 3rd Floor
                                  MD9-978-03-03
                                  Rockville, MD  20852
                                  Telecopy: (301) 517-3263

                                       91<PAGE>
                                                                   EXHIBIT 10.26

 ------------------------------------------------------------------------------

 ------------------------------------------------------------------------------

                            NEXTERA ENTERPRISES, INC.

                              AMENDED AND RESTATED

                        GUARANTEE AND SECURITY AGREEMENT

                           DATED AS OF MARCH 29, 2002

                               FLEET NATIONAL BANK

 ------------------------------------------------------------------------------

 ------------------------------------------------------------------------------

<PAGE>
                                TABLE OF CONTENTS

<TABLE>
<CAPTION>
                                                                                               Page
                                                                                               ----
<S>                                                                                            <C>
1.   Reference to Amended and Restated Credit Agreement; Definitions; Certain Rules of
        Construction........................................................................     1

2.   Guarantee..............................................................................     2

        2.1.   Guarantee of Credit Obligations..............................................     2
        2.2.   Continuing Obligation........................................................     2
        2.3.   Waivers with Respect to Credit Obligations...................................     3
        2.4.   Lenders' Power to Waive, etc.................................................     4
        2.5.   Information Regarding the Company, etc.......................................     4
        2.6.   Certain Guarantor Representations............................................     4
        2.7.   Subrogation..................................................................     5
        2.8.   Subordination................................................................     5
        2.9.   Future Subsidiaries; Further Assurances......................................     6
        2.10.  Contribution Among Guarantors................................................     6

3.   Security...............................................................................     6

        3.1.   Credit Security..............................................................     6
        3.2.   Additional Credit Security...................................................     9
        3.3.   Certain Covenants with Respect to Credit Security............................     9
        3.4.   Administration of Credit Security............................................    12
        3.5.   Right to Realize upon Credit Security........................................    13
        3.6.   Custody of Credit Security...................................................    15

4.   General................................................................................    16
</TABLE>

<PAGE>
                            NEXTERA ENTERPRISES, INC.

              AMENDED AND RESTATED GUARANTEE AND SECURITY AGREEMENT

        This Agreement, dated as of March 29, 2002, is among Nextera
Enterprises, Inc., a Delaware corporation (the "Company"), the Subsidiaries of
the Company from time to time party hereto and Fleet National Bank, as
administrative agent (the "Agent") for the Lenders under the Amended and
Restated Credit Agreement (as defined below). The parties agree as follows:

1.      REFERENCE TO AMENDED AND RESTATED CREDIT AGREEMENT; DEFINITIONS; CERTAIN
RULES OF CONSTRUCTION. Reference is made to the Amended and Restated Credit
Agreement dated as of the date hereof, as from time to time in effect (the
"Amended and Restated Credit Agreement"), among the Company, the Subsidiaries of
the Company from time to time party thereto, the Lenders and the Agent.
Capitalized terms defined in the Amended and Restated Credit Agreement and not
otherwise defined herein are used herein with the meanings so defined (as such
definitions may be modified or supplemented herein). Certain other capitalized
terms are used in this Agreement as specifically defined below in this Section
1. Except as the context otherwise explicitly requires, (a) the capitalized term
"Section" refers to sections of this Agreement, (b) the capitalized term
"Exhibit" refers to exhibits to this Agreement, (c) references to a particular
Section shall include all subsections thereof, (d) the word "including" shall be
construed as "including without limitation", (e) terms defined in the UCC and
not otherwise defined herein have the meaning provided under the UCC, (f)
references to a particular statute or regulation include all rules and
regulations thereunder and any successor statute, regulation or rules, in each
case as from time to time in effect and (g) references to a particular Person
include such Person's successors and assigns to the extent not prohibited by
this Agreement and the other Credit Documents. References to "the date hereof"
mean the date first set forth above.

        "Accounts" is defined in Section 3.1.2.

        "Agreement" means this Guarantee and Security Agreement as from time to
time in effect.

        "Guarantor" means each of the Company's Subsidiaries party to, or which
subsequently becomes party to, this Agreement as a Guarantor.

        "Intellectual Property" is defined in Section 3.3.7.

        "Obligors" means the Company and the Guarantors from time to time.

        "Pledged Indebtedness" is defined in Section 3.1.6.

        "Pledged Rights" is defined in Section 3.1.5.

        "Pledged Securities" means the Pledged Stock, the Pledged Rights and the
Pledged Indebtedness, collectively.

        "Pledged Stock" is defined in Section 3.1.4.

        "UCC" means the Uniform Commercial Code as in effect in Massachusetts on
the date hereof; provided, however, that with respect to the perfection of the
Agent's Lien on the Credit Security and the effect of nonperfection thereof, the
term "UCC" means the Uniform Commercial Code as in effect in any jurisdiction
the laws of which are made applicable by Section 9-103 of the Uniform Commercial
Code as in effect in Massachusetts.

                                       1

<PAGE>
2.      GUARANTEE.

        2.1 Guarantee of Credit Obligations. Each Guarantor unconditionally
guarantees that the Credit Obligations will be performed and paid in full in
cash when due and payable, whether at the stated or accelerated maturity thereof
or otherwise, this guarantee being a guarantee of payment and not of
collectability and being absolute and in no way conditional or contingent. In
the event any part of the Credit Obligations shall not have been so paid in full
when due and payable, each Guarantor will, immediately upon notice by the Agent
or, without notice, immediately upon the occurrence of a Bankruptcy Default, pay
or cause to be paid to the Agent for the account of each Lender in accordance
with the Lender's respective Percentage Interests therein the amount of such
Credit Obligations which are then due and payable and unpaid. The obligations of
each Guarantor hereunder shall not be affected by the invalidity,
unenforceability or irrecoverability of any of the Credit Obligations as against
the Company, any other Obligor, any other guarantor thereof or any other Person.
For purposes hereof, the Credit Obligations shall be due and payable when and as
the same shall be due and payable under the terms of the Amended and Restated
Credit Agreement or any other Credit Document notwithstanding the fact that the
collection or enforcement thereof may be stayed or enjoined under the Bankruptcy
Code or other applicable law. If, notwithstanding any other provision of this
Agreement, including the obligations incurred by it under this Agreement and the
rights granted to it by Section 2.10, enforcement of the obligations of any
Guarantor under this Agreement for the full amount of the Credit Obligations to
which such Guarantor is liable would constitute an unlawful transfer under any
applicable fraudulent conveyance or fraudulent transfer law or any comparable
law, then the obligations of such Guarantor hereunder shall be reduced to the
highest amount for which such obligations may then be enforced without resulting
in an unlawful transfer under any such law.

        2.2 Continuing Obligation. Each Guarantor acknowledges that the Lenders
have entered into the Amended and Restated Credit Agreement (and, to the extent
that the Lenders or the Agent may enter into any future Credit Document, will
have entered into such agreement) in reliance on this Section 2 being a
continuing irrevocable agreement, and such Guarantor agrees that its guarantee
may not be revoked in whole or in part. The obligations of the Guarantors
hereunder shall terminate when the commitment of the Lenders to extend credit
under the Amended and Restated Credit Agreement shall have terminated and all of
the Credit Obligations have been indefeasibly paid in full in cash and
discharged; provided, however, that:

               (a) if a claim is made upon the Lenders at any time for repayment
        or recovery of any amounts or any property received by the Lenders from
        any source on account of any of the Credit Obligations and the Lenders
        repay or return any amounts or property so received (including interest
        thereon to the extent required to be paid by the Lenders) or

               (b) if the Lenders become liable for any part of such claim by
        reason of (i) any judgment or order of any court or administrative
        authority having competent jurisdiction, or (ii) any settlement or
        compromise of any such claim (provided that, except after the occurrence
        and during the continuance of an Event of Default, the Company shall
        have consented to such settlement or compromise, such consent not to be
        unreasonably withheld),

then the Guarantors shall remain liable under this Agreement for the amounts so
repaid or property so returned or the amounts for which the Lenders become
liable (such amounts being deemed part of the Credit Obligations) to the same
extent as if such amounts or property had never been received by the Lenders,
notwithstanding any termination hereof or the cancellation of any instrument or
agreement evidencing any of the Credit Obligations. Not later than five days
after receipt of notice from the Agent, the Guarantors shall pay to the Agent an
amount equal to the amount of such repayment or return for which the Lenders
have so become liable. Payments hereunder by a Guarantor may be required by the
Agent on any number of occasions.

                                       2

<PAGE>
        2.3 Waivers with Respect to Credit Obligations. Except to the extent
expressly required by the Amended and Restated Credit Agreement or any other
Credit Document, each Guarantor waives, to the fullest extent permitted by the
provisions of applicable law, all of the following (including all defenses,
counterclaims and other rights of any nature based upon any of the following):

               (a) presentment, demand for payment and protest of nonpayment of
        any of the Credit Obligations, and notice of protest, dishonor or
        nonperformance;

               (b) notice of acceptance of this guarantee and notice that credit
        has been extended in reliance on such Guarantor's guarantee of the
        Credit Obligations;

               (c) notice of any Default or of any inability to enforce
        performance of the obligations of the Company or any other Person with
        respect to any Credit Document or notice of any acceleration of maturity
        of any Credit Obligations;

               (d) demand for performance or observance of, and any enforcement
        of any provision of the Amended and Restated Credit Agreement, the
        Credit Obligations or any other Credit Document or any pursuit or
        exhaustion of rights or remedies with respect to any Credit Security or
        against the Company or any other Person in respect of the Credit
        Obligations or any requirement of diligence or promptness on the part of
        the Agent or the Lenders in connection with any of the foregoing;

               (e) any act or omission on the part of the Agent or the Lenders
        which may impair or prejudice the rights of such Guarantor, including
        rights to obtain subrogation, exoneration, contribution, indemnification
        or any other reimbursement from the Company or any other Person, or
        otherwise operate as a deemed release or discharge;

               (f) failure or delay to perfect or continue the perfection of any
        security interest in any Credit Security or any other action which harms
        or impairs the value of, or any failure to preserve or protect the value
        of, any Credit Security;

               (g) any statute of limitations or any statute or rule of law
        which provides that the obligation of a surety must be neither larger in
        amount nor in other respects more burdensome than the obligation of the
        principal;

               (h) any "single action" or "anti-deficiency" law which would
        otherwise prevent the Lenders from bringing any action, including any
        claim for a deficiency, against such Guarantor before or after the
        Agent's or the Lenders' commencement or completion of any foreclosure
        action, whether judicially, by exercise of power of sale or otherwise,
        or any other law which would otherwise require any election of remedies
        by the Agent or the Lenders; and

               (i) all demands and notices of every kind with respect to the
        foregoing.

Each Guarantor represents that it has obtained the advice of counsel as to the
extent to which suretyship and other defenses may be available to it with
respect to its obligations hereunder in the absence of the waivers contained in
this Section 2.3.

        No delay or omission on the part of the Agent or the Lenders in
exercising any right under any Credit Document or under any other guarantee of
the Credit Obligations or with respect to the Credit Security shall operate as a
waiver or relinquishment of such right. No action which the Agent or the Lenders
or the Company or any other Obligor may take or refrain from taking with respect
to the Credit Obligations shall affect the provisions of this Agreement or the
obligations of each Guarantor hereunder. None of the Lenders' or the Agent's
rights shall at any time in any way be prejudiced or impaired by any act or
failure to act on the part of the Company or any other Obligor, or by any
noncompliance by the Company or any other Obligor with any Credit Document,
regardless of any knowledge thereof which the Agent or the Lenders may have or
otherwise be charged with.

                                       3

<PAGE>
        2.4 Lenders' Power to Waive, etc. Each Guarantor grants to the Agent and
the Lenders full power in their discretion, without notice to or consent of such
Guarantor, such notice and consent being expressly waived to the fullest extent
permitted by applicable law, and without in any way affecting the liability of
such Guarantor under its guarantee hereunder:

               (a) To waive compliance with, and any Default under, and to
        consent to any amendment to or modification or termination of any
        provision of, or to give any waiver in respect of, the Amended and
        Restated Credit Agreement, any other Credit Document, the Credit
        Security, the Credit Obligations or any guarantee thereof (each as from
        time to time in effect);

               (b) To grant any extensions of the Credit Obligations (for any
        duration), and any other indulgence with respect thereto, and to effect
        any total or partial release (by operation of law or otherwise),
        discharge, compromise or settlement with respect to the obligations of
        the Obligors or any other Person in respect of the Credit Obligations,
        whether or not rights against such Guarantor under this Agreement are
        reserved in connection therewith;

               (c) To take security in any form for the Credit Obligations, and
        to consent to the addition to or the substitution, exchange, release or
        other disposition of, or to deal in any other manner with, any part of
        any property contained in the Credit Security whether or not the
        property, if any, received upon the exercise of such power shall be of a
        character or value the same as or different from the character or value
        of any property disposed of, and to obtain, modify or release any
        present or future guarantees of the Credit Obligations and to proceed
        against any of the Credit Security or such guarantees in any order;

               (d) To collect or liquidate or realize upon any of the Credit
        Obligations or the Credit Security in any manner or to refrain from
        collecting or liquidating or realizing upon any of the Credit
        Obligations or the Credit Security; and

               (e) To extend credit under the Amended and Restated Credit
        Agreement, any other Credit Document or otherwise in such amount as the
        Lenders may determine, including increasing the amount of credit and the
        interest rate and fees with respect thereto, even though the condition
        of the Obligors (financial or otherwise, on an individual or
        Consolidated basis) may have deteriorated since the date hereof.

        2.5 Information Regarding the Company, etc. Each Guarantor has made such
investigation as it deems desirable of the risks undertaken by it in entering
into this Agreement and is fully satisfied that it understands all such risks.
Each Guarantor waives any obligation which may now or hereafter exist on the
part of the Agent or the Lenders to inform it of the risks being undertaken by
entering into this Agreement or of any changes in such risks and, from and after
the date hereof, each Guarantor undertakes to keep itself informed of such risks
and any changes therein. Each Guarantor expressly waives any duty which may now
or hereafter exist on the part of the Agent or the Lenders to disclose to such
Guarantor any matter related to the business, operations, character, collateral,
credit, condition (financial or otherwise), income or prospects of the Company
and its Affiliates or their properties or management, whether now or hereafter
known by the Agent or the Lenders. Each Guarantor represents, warrants and
agrees that it assumes sole responsibility for obtaining from the Company all
information concerning the Amended and Restated Credit Agreement and all other
Credit Documents and all other information as to the Company and its Affiliates
or their properties or management as such Guarantor deems necessary or
desirable.

        2.6 Certain Guarantor Representations. Each Guarantor represents that:

               (a) it is in its best interest and in pursuit of the purposes for
        which it was organized as an integral part of the business conducted and
        proposed to be conducted by the Company and its Subsidiaries, and
        reasonably necessary and convenient in connection with the conduct of
        the business conducted and proposed to be conducted by them, to induce
        the Lenders to enter into the Amended and Restated Credit Agreement and
        to extend credit to the Company by making the Guarantee contemplated by
        this Section 2;

                                       4

<PAGE>
               (b) the credit available under the Amended and Restated Credit
        Agreement will directly or indirectly inure to its benefit;

               (c) after giving effect to the foregoing considerations, the
        assets and liabilities of the Company and the Guarantors and rights of
        contribution among the Guarantors, including the rights provided in
        Section 2.10:

                       (i) it will not be rendered insolvent as a result of
               entering into this Agreement;

                       (ii) after giving effect to the transactions contemplated
               by this Agreement, it will have assets having a fair saleable
               value in excess of the amount required to pay its probable
               liability on its existing debts as such debts become absolute and
               matured;

                       (iii) it has, and will have, access to adequate capital
               for the conduct of its business; and

                       (iv) it has the ability to pay its debts from time to
               time incurred in connection therewith as such debts mature;

               (d) it has been advised by the Agent that the Lenders are
        unwilling to enter into the Amended and Restated Credit Agreement unless
        the Guarantee contemplated by this Section 2 is given by it; and

               (e) except as otherwise permitted pursuant to the Amended and
        Restated Credit Agreement, all of its equity or ownership interests are
        owned, directly or indirectly, by the Company.

        2.7 Subrogation. Each Guarantor agrees that, until the Credit
Obligations are paid in full, it will not exercise any right of reimbursement,
subrogation, contribution, offset or other claims against the Company or any
other Obligor arising by contract or operation of law in connection with any
payment made or required to be made by such Guarantor under this Agreement.
After the payment in full of the Credit Obligations, each Guarantor shall be
entitled to exercise against the Company and the other Obligors all such rights
of reimbursement, subrogation, contribution and offset, and all such other
claims, to the fullest extent permitted by law.

        2.8 Subordination. Each Guarantor covenants and agrees that all
Indebtedness, claims and liabilities then or thereafter owing by the Company or
any other Obligor to such Guarantor whether arising hereunder or otherwise are
subordinated to the prior payment in full of the Credit Obligations and are so
subordinated as a claim against such Obligor or any of its assets, whether such
claim be in the ordinary course of business or in the event of voluntary or
involuntary liquidation, dissolution, insolvency or bankruptcy, so that no
payment with respect to any such Indebtedness, claim or liability will be made
or received while any Event of Default exists; provided, however, that the
foregoing provisions shall not limit the right of any Guarantor to receive
payments in respect of such Indebtedness, claims or liabilities so long as no
Event of Default exists.

                                       5

<PAGE>
        2.9 Future Subsidiaries; Further Assurances. The Company will from time
to time cause (a) any present Wholly Owned Subsidiary that is not a Guarantor
within 30 days after notice from the Agent or (b) any future Wholly Owned
Subsidiary within 30 days after any such Person becomes a Wholly Owned
Subsidiary, to join this Agreement as a Guarantor pursuant to a joinder
agreement in form and substance satisfactory to the Agent; provided, however,
that in the event such a Wholly Owned Subsidiary is prohibited by any valid law,
statute, rule or regulation from guaranteeing the Credit Obligations, or if such
a guarantee by any Foreign Subsidiary would result in a repatriation of foreign
earnings under the Code (including the "deemed dividend" provisions of Section
956 of the Code), (i) such guarantee will be limited to the extent necessary to
comply with such prohibition or to prevent such repatriation of foreign earnings
or (ii) if such limitation on the guaranteed amount is not sufficient to avoid
such prohibition or repatriation, the Company and its other Subsidiaries will
pledge the stock of such Wholly Owned Subsidiary (or as much of such stock as
may be pledged without resulting in such a repatriation) to the Agent to secure
the Credit Obligations pursuant to a pledge agreement in form and substance
satisfactory to the Agent. Each Guarantor will, promptly upon the request of the
Agent from time to time, execute, acknowledge and deliver, and file and record,
all such instruments, and take all such action, as the Agent deems necessary or
advisable to carry out the intent and purpose of this Section 2.

        2.10 Contribution Among Guarantors. The Guarantors agree that, as among
themselves in their capacity as guarantors of the Credit Obligations, the
ultimate responsibility for repayment of the Credit Obligations, in the event
that the Company fails to pay when due its Credit Obligations, shall be
equitably apportioned, to the extent consistent with the Credit Documents, among
the respective Guarantors (a) in the proportion that each, in its capacity as a
guarantor, has benefited from the extensions of credit to the Company by the
Lenders under the Amended and Restated Credit Agreement, or (b) if such
equitable apportionment cannot reasonably be determined or agreed upon among the
affected Guarantors, in proportion to their respective net worths determined on
or about the date hereof (or such later date as such Guarantor becomes party
hereto). In the event that any Guarantor, in its capacity as a guarantor, pays
an amount with respect to the Credit Obligations in excess of its proportionate
share as set forth in this Section 2.10, each other Guarantor shall, to the
extent consistent with the Credit Documents, make a contribution payment to such
Guarantor in an amount such that the aggregate amount paid by each Guarantor
reflects its proportionate share of the Credit Obligations. In the event of any
default by any Guarantor under this Section 2.10, each other Guarantor will
bear, to the extent consistent with the Credit Documents, its proportionate
share of the defaulting Guarantor's obligation under this Section 2.10. This
Section 2.10 is intended to set forth only the rights and obligations of the
Guarantors among themselves and shall not in any way affect the obligations of
any Guarantor to the Lenders under the Credit Documents (which obligations shall
at all times constitute the joint and several obligations of all the
Guarantors).

3.      SECURITY.

        3.1 Credit Security. As security for the payment and performance of the
Credit Obligations, each Obligor party hereto mortgages, pledges and
collaterally grants and assigns to the Agent for the benefit of the Lenders and
the holders from time to time of any Credit Obligation, and creates a security
interest in favor of the Agent for the benefit of the Lenders and such holders
in, all of such Obligor's right, title and interest in and to (but none of its
obligations or liabilities with respect to) the items and types of present and
future property described in Sections 3.1.1 through 3.1.16 (subject, however, to
Section 3.1.17), whether now owned or hereafter acquired, all of which shall be
included in the term "Credit Security":

               3.1.1. Tangible Personal Property. All goods, machinery,
        equipment, inventory and all other tangible personal property of any
        nature whatsoever, wherever located, including raw materials, work in
        process, finished parts and products, supplies, spare parts, replacement
        parts, merchandise for resale, computers, tapes, disks and computer
        equipment.

               3.1.2. Rights to Payment of Money. All rights to receive the
        payment of money, including accounts and receivables, rights to receive
        the payment of money under contracts, franchises, licenses, permits,
        subscriptions, healthcare insurance receivables or other agreements
        (whether or not earned by performance), and rights to receive payments
        from any other source (all rights, other than Financing Debt, being
        referred to herein as "Accounts").

                                       6

<PAGE>
               3.1.3. Intangibles. All of the following (to the extent not
        included in Section 3.1.2): (a) contracts, franchises, licenses,
        permits, subscriptions and other agreements and all rights thereunder;
        (b) rights granted by others which permit such Obligor to sell or market
        items of personal property; (c) United States and foreign common law and
        statutory copyrights and rights in literary property and rights and
        licenses thereunder; (d) trade names, United States and foreign
        trademarks, service marks, internet domain names, registrations of any
        of the foregoing and related good will; (e) United States and foreign
        patents and patent applications; (f) computer software, designs, models,
        know-how, trade secrets, rights in proprietary information, formulas,
        customer lists, backlog, orders, subscriptions, royalties, catalogues,
        sales material, documents, good will, inventions and processes; (g)
        judgments, causes in action and claims, whether or not inchoate, and (h)
        all other general intangibles (including payment intangibles and
        software) and intangible property and all rights thereunder.

               3.1.4. Pledged Stock. (a) All shares of capital stock or other
        evidence of beneficial interest in any corporation, business trust or
        limited liability company, C(b) all limited partnership interests in any
        limited partnership, (c) all general partnership interests in any
        general or limited partnership, (d) all joint venture interests in any
        joint venture and (e) all options, warrants and similar rights to
        acquire such capital stock or such interests. All such capital stock,
        interests, options, warrants and other rights are collectively referred
        to as the "Pledged Stock".

               3.1.5. Pledged Rights. All rights to receive profits or surplus
        of, or other Distributions (including income, return of capital and
        liquidating distributions) from, any partnership, joint venture or
        limited liability company, including any distributions by any such
        Person to partners, joint venturers or members. All such rights are
        collectively referred to as the "Pledged Rights".

               3.1.6. Pledged Indebtedness. All Financing Debt from time to time
        owing to such Obligor from any Person (all such Financing Debt being
        referred to as the "Pledged Indebtedness").

               3.1.7. Chattel Paper, Instruments, etc. All chattel paper
        (whether tangible or electronic), non-negotiable instruments, negotiable
        instruments, promissory notes documents and securities and all other
        investment property.

               3.1.8. Leases. All leases of personal property, whether such
        Obligor is the lessor or the lessee thereunder.

               3.1.9. Deposit Accounts. All general or special deposit accounts,
        including any demand, time, savings, passbook or similar account
        maintained by such Obligor with any bank, trust company, savings and
        loan association, credit union or similar organization, and all money,
        cash and cash equivalents of such Obligor, whether or not deposited in
        any such deposit account.

               3.1.10. Collateral. All collateral granted by third parties to,
        or held by, such Obligor with respect to the Accounts, Pledged
        Securities, chattel paper, instruments, leases and other items of Credit
        Security.

               3.1.11. Books and Records. All books and records, including books
        of account and ledgers of every kind and nature, all electronically
        recorded data (including all computer programs, disks, tapes, electronic
        data processing media and software used in connection with maintaining
        such Obligor's books and records), all files, correspondence and all
        containers for the foregoing.

               3.1.12. Insurance. All insurance policies which insure against
        any loss or damage to any other Credit Security or which are otherwise
        owned by such Obligor.

               3.1.13. Commercial Tort Claims. All commercial tort claims.

                                       7

<PAGE>
               3.1.14. Letters of Credit. All letters of credit (whether or not
        the letter of credit is evidenced by a writing), banker's acceptances
        and similar instruments and including all letter-of-credit rights and
        any and all products and proceeds of the foregoing.

               3.1.15. All Other Property. All other property, assets and items
        of value of every kind and nature, tangible or intangible, absolute or
        contingent, legal or equitable.

               3.1.16. Proceeds and Products. All proceeds, including insurance
        proceeds, and products of the items of Credit Security described or
        referred to in Sections 3.1.1 through 3.1.15 and, to the extent not
        included in the foregoing, all Distributions with respect to the Pledged
        Securities.

               3.1.17. Excluded Property. Notwithstanding Sections 3.1.1 through
        3.1.16 and 3.2.1, the payment and performance of the Credit Obligations
        shall not be secured by, and the definitions of "Accounts", "Credit
        Security", "Pledged Indebtedness", "Pledged Rights" and "Pledged Stock",
        as applicable, shall not include:

               (a) any contract, license, permit, lease or franchise that
        validly prohibits the creation by such Obligor of a security interest in
        such contract, license, permit, lease or franchise (or in any rights or
        property obtained by such Obligor under such contract, license, permit,
        lease or franchise); provided, however, that the provisions of this
        Section 3.1.17 shall not prohibit the security interests created by this
        Agreement from extending to the proceeds of such contract, license,
        permit, lease or franchise (or such rights or property) or to the
        monetary value of the good will and other general intangibles of the
        Obligors relating thereto;

               (b) any rights or property to the extent that any valid and
        enforceable law or regulation applicable to such rights or property
        prohibits the creation of a security interest therein; provided,
        however, that the provisions of this Section 3.1.17 shall not prohibit
        the security interests created by this Agreement from extending to the
        proceeds of such rights or property or to the monetary value of the good
        will and other general intangibles of the Obligors relating thereto;

               (c) any lease of real or personal property to the extent that the
        creation of a security interest or lien would result in a breach or
        default by such Obligor under such lease or any other matter requiring
        the consent of the other party to such lease;

               (d) more than 66 % of the outstanding voting stock or other
        voting equity in any Foreign Subsidiary to the extent that the pledge of
        voting stock or other voting equity above such amount would result in a
        repatriation of foreign earnings under the Code (including the "deemed
        dividend" provisions of Section 956 of the Code); or

               (e) the items described in Section 3.2 (but only in the event and
        to the extent the Agent has not specified that such items be included in
        the Credit Security pursuant thereto).

        In addition, in the event any Obligor disposes of assets to third
parties in a transaction permitted by Section 10.12 of the Amended and Restated
Credit Agreement, such assets, but not the proceeds or products thereof, shall
be released from the Lien on the Credit Security created hereunder.

                                       8

<PAGE>
        3.2. Additional Credit Security. As additional Credit Security, each
Obligor covenants that it will mortgage, pledge and collaterally grant and
assign to the Agent for the benefit of the Lenders and the holders from time to
time of any Credit Obligation, and will create a security interest in favor of
the Agent for the benefit of the Lenders and such holders in, all of its right,
title and interest in and to (but none of its obligations with respect to) such
of the following present or future items as the Agent may from time to time
specify by notice to such Obligor, whether now owned or hereafter acquired, and
the proceeds and products thereof, except to the extent consisting of rights or
property of the types referred to in Section 3.1.17(a) through (c), subject only
to Liens permitted by Section 3.3.3, all of which shall thereupon be included in
the term "Credit Security":

               3.2.1 Real Property. All real property and immovable property and
        fixtures, leasehold interests and easements wherever located, together
        with all estates and interests of such Obligor therein, including lands,
        buildings, stores, manufacturing facilities and other structures erected
        on such property, fixed plant, fixed equipment and all permits, rights,
        licenses, benefits and other interests of any kind or nature whatsoever
        in respect of such real and immovable property.

               3.2.2 Motor Vehicles and Aircraft. All motor vehicles and
        aircraft.

        3.3. Certain Covenants with Respect to Credit Security. Each Obligor
covenants that:

               3.3.1 Pledged Stock. All shares of capital stock, limited
        partnership interests, membership interests and similar securities
        included in the Pledged Stock shall be at all times duly authorized,
        validly issued, fully paid and (in the case of capital stock and limited
        partnership interests) nonassessable. Each Obligor will deliver to the
        Agent certificates representing the Pledged Stock, registered, if the
        Agent so requests, in the name of the Agent or its nominee or
        accompanied by a stock transfer power executed in blank and, if the
        Agent so requests, with the signature guaranteed, all in form and manner
        reasonably satisfactory to the Agent. Pledged Stock that is not
        evidenced by a certificate will be registered in the name of the Agent
        or its nominee on the issuer's records or an appropriate control
        statement with respect thereto shall be provided to the Agent, all in
        form and substance reasonably satisfactory to the Agent. The Agent may
        at any time after the occurrence and during the continuance of an Event
        of Default transfer into its name or the name of its nominee any Pledged
        Stock. In the event the Pledged Stock includes any Margin Stock, the
        Obligors will furnish to the Lenders Federal Reserve Form U-1 and take
        such other action as the Agent may reasonably request to ensure
        compliance with applicable laws.

               3.3.2. Accounts and Pledged Indebtedness. Each Obligor will,
        immediately upon the receipt thereof, deliver to the Agent any
        promissory note or similar instrument, but not in any event including
        normal invoices in the ordinary course of business, representing any
        Account or Pledged Indebtedness, after having endorsed such promissory
        note or instrument in blank.

               3.3.3. No Liens or Restrictions on Transfer or Change of Control.
        All Credit Security shall be free and clear of any Liens and
        restrictions on the transfer thereof, including contractual provisions
        which prohibit the assignment of rights under contracts, except for
        Liens permitted by Section 10.8 of the Amended and Restated Credit
        Agreement or by this Section 3.3.3. Without limiting the generality of
        the foregoing, each Obligor will in good faith attempt to exclude from
        agreements, instruments, deeds or leases to which it becomes a party
        after the date hereof provisions that would prevent such Obligor from
        creating a security interest in such agreement, instrument, deed or
        lease or any rights or property acquired thereunder as contemplated
        hereby. None of the Pledged Stock shall be subject to any option to
        purchase or similar rights of any Person. Except with the written
        consent of the Agent, which consent will not be unreasonably withheld,
        each Obligor will in good faith attempt to exclude from any agreement,
        instrument, deed or lease provisions that would restrict the change of
        control or ownership of the Company or any of its Subsidiaries, or the
        creation of a security interest in the ownership of the Company or any
        of its Subsidiaries.

                                       9

<PAGE>
               3.3.4. Location of Credit Security. Each Obligor shall at all
        times keep its records concerning the Accounts at its chief executive
        office and principal place of business, which office and place of
        business shall be as set forth in Exhibit 11.1 to the Amended and
        Restated Credit Agreement (as from time to time supplemented in
        accordance with Sections 10.4.1 and 10.4.2 of the Amended and Restated
        Credit Agreement) or, so long as such Obligor shall have taken all steps
        reasonably necessary to perfect the Lenders' security interest in the
        Credit Security with respect to such new address, at such other address
        as such Obligor may specify by notice actually received by the Agent not
        less than 10 Banking Days prior to such change of address. No Obligor
        shall at any time keep tangible personal property of the type referred
        to in Section 3.1.1 in any jurisdiction other than the jurisdictions
        specified in such Exhibit 11.1 (as so supplemented) or, so long as such
        Obligor shall have taken all steps reasonably necessary to perfect the
        Lenders' security interest in the Credit Security with respect to such
        other jurisdiction, other jurisdictions as such Obligor may specify by
        notice actually received by the Agent not less than 10 days prior to
        moving such tangible personal property into such other jurisdiction.

               3.3.5. Trade Names. No Obligor will adopt or do business under
        any name other than its name or names designated in Exhibit 11.1 to the
        Amended and Restated Credit Agreement (as from time to time supplemented
        in accordance with Sections 10.4.1 and 10.4.2 of the Amended and
        Restated Credit Agreement) or any other name specified by notice
        actually received by the Agent not less than 10 Banking Days prior to
        the conduct of business under such additional name. Since its inception,
        no Obligor has changed its name or adopted or conducted business under
        any trade name other than a name specified in such Exhibit 11.1 (as so
        supplemented).

               3.3.6. Insurance. Each insurance policy included in, or insuring
        against loss or damage to, the Credit Security shall name the Agent as
        additional insured party or as loss payee. No such insurance policy
        shall be cancelable or subject to termination or reduction in amount or
        scope of coverage until after at least 30 days' prior written notice
        from the insurer to the Agent. At least 10 days prior to the expiration
        of any such insurance policy for any reason, each Obligor shall furnish
        the Agent with a renewal or replacement policy and evidence of payment
        of the premiums therefor when due. Each Obligor grants to the Agent full
        power and authority as its attorney-in-fact, effective upon notice to
        such Obligor after the occurrence and during the continuance of an Event
        of Default, to obtain, cancel, transfer, adjust and settle any such
        insurance policy and to endorse any drafts thereon. Any amounts that the
        Agent receives under any such policy (including return of unearned
        premiums) insuring against loss or damage to the Credit Security when no
        Event of Default has occurred and is continuing shall be delivered to
        the Obligors for the replacement, restoration and maintenance of the
        Credit Security. Any such amounts that the Agent receives after the
        occurrence and during the continuance of an Event of Default shall, at
        the Agent's option, be applied to payment of the Credit Obligations or
        to the replacement, restoration and maintenance of the Credit Security.
        If any Obligor fails to provide insurance as required by this Agreement,
        the Agent may, at its option, purchase such insurance, and such Obligor
        will on demand pay to the Agent the amount of any payments made by the
        Agent or the Lenders for such purpose, together with interest on the
        amounts so disbursed from five Banking Days after the date demanded
        until payment in full thereof at the Overdue Reimbursement Rate.

               3.3.7. Intellectual Property. Exhibit 11.3 to the Amended and
        Restated Credit Agreement (as supplemented from time to time in
        accordance with Sections 10.4.1 and 10.4.2 of the Amended and Restated
        Credit Agreement) shall set forth the following items as of the dates
        reports are required under such sections (collectively, the
        "Intellectual Property"):

               (a) all copyrights owned by the Obligors that are registered with
        the United States Copyright Office (or any office maintaining
        registration of copyrights in any foreign jurisdiction) and all
        applications for such registration and

               (b) all trademarks, tradenames, service marks, service names and
        patents owned by the Obligors that are registered with the United States
        Patent and Trademark Office (or any office maintaining registration of
        such items in any state of the United States of America or any foreign
        jurisdiction) and all applications for such registration.

                                       10

<PAGE>
The Obligors shall duly authorize, execute and deliver to the Agent separate
memoranda of security interests provided by the Agent with respect to the
foregoing Intellectual Property (other than Intellectual Property excluded from
the Credit Security pursuant to Section 3.2) for filing in the offices described
above. In the event any additional Intellectual Property is registered (or
applications therefor are filed) in the offices described above, the Obligors
shall (at least quarterly, as contemplated by Sections 10.4.1 and 10.4.2 of the
Amended and Restated Credit Agreement) notify the Agent and duly authorize,
execute and deliver to the Agent separate memoranda of security interests
covering such additional Intellectual Property for filing in such offices.

               3.3.8. Deposit Accounts. Each Obligor shall keep all its bank and
        deposit accounts only with the Agent, other Lenders or the financial
        institutions listed on Exhibit 11.3 to the Amended and Restated Credit
        Agreement (as from time to time supplemented in accordance with Sections
        10.4.1 and 10.4.2 of the Amended and Restated Credit Agreement) or such
        other financial institutions specified by notice actually received by
        the Agent not less than 10 Banking Days prior to the establishment of
        such bank or deposit account with such other financial institution. Each
        Obligor shall use reasonable efforts to cause such financial
        institutions (other than the Lenders and the Agent) to enter into
        depository agreements with the Agent in form and substance reasonably
        satisfactory to the Agent, in the case of existing deposit accounts, by
        March 31, 2000 and in the case of future deposit accounts, within 30
        days after such deposit account is established.

               3.3.9 Modifications to Credit Security. Except with the prior
        written consent of the Agent, which consent will not be unreasonably
        withheld, no Obligor shall amend or modify, or waive any of its rights
        under or with respect to, any material Accounts, general intangibles,
        Pledged Securities or leases if the effect of such amendment,
        modification or waiver would be to materially reduce the amount of any
        such items or to materially extend the time of payment thereof, to waive
        any default by any other party thereto, or to waive or impair any
        material remedies of the Obligors or the Lenders under or with respect
        to any such Accounts, general intangibles, Pledged Securities or leases,
        in each case other than consistent with past practice in the ordinary
        course of business and on an arm's-length basis. Each Obligor will
        promptly give the Agent written notice of any request by any Person for
        any material credit or adjustment with respect to any such Account,
        general intangible, Pledged Securities or leases.

               3.3.10. Delivery of Documents. Upon the Agent's request, each
        Obligor shall deliver to the Agent, promptly upon such Obligor's receipt
        thereof, copies of any agreements, instruments, documents or invoices
        comprising or relating to the Credit Security. Pending such request,
        such Obligor shall keep such items at its chief executive office and
        principal place of business (as specified pursuant to Section 3.3.4).

               3.3.11. Perfection of Credit Security. This Agreement shall
        create in favor of the Agent, for the benefit of the Lenders, a legal,
        valid and enforceable security interest in the Credit Security described
        herein, subject only (in the case of Credit Security other than Pledged
        Stock) to Liens permitted by Section 10.8 of the Amended and Restated
        Credit Agreement. In the case of the Pledged Stock, when stock
        certificates representing such Pledged Stock and stock powers related
        thereto duly executed in blank by the relevant Pledgor are delivered to
        the Agent, and in the case of the other Credit Security described in
        this Agreement, when financing statements in appropriate form are filed
        in the jurisdictions specified on Exhibit 11.1 to the Amended and
        Restated Credit Agreement or when Intellectual Property filings in
        appropriate form are filed in appropriate offices, as set forth in
        Section 3.3.7, this Agreement shall provide a fully perfected, first
        priority Lien on, and security interest in, all right, title and
        interest of the Obligors in such Credit Security, as security for the
        Credit Obligations, in each case prior and superior in right to any
        other Person (except, in the case of Credit Security other than Pledged
        Stock, Liens permitted by Section 10.8 of the Amended and Restated
        Credit Agreement). Upon the Agent's reasonable request from time to
        time, the Obligors will execute and deliver, and file and record in the
        proper filing and recording places, all such instruments, including
        financing statements, collateral assignments of copyrights, trademarks
        and patents, mortgages or deeds of trust and notations on certificates
        of title, and will take all such other action, as the Agent deems
        reasonably necessary for confirming to it the Credit Security or to
        carry out any other purpose of this Agreement or any other Credit
        Document.

                                       11

<PAGE>
               In addition, each Obligor hereby irrevocably and unconditionally
        authorizes the Agent, on behalf of the Lenders, to file at any time and
        from time to time such financing statements with respect to the Credit
        Security naming the Agent as the secured party and each Obligor as
        debtor, and including any other information with respect to any Obligor
        or otherwise required by Part 5 of Article 9 of the UCC, together with
        amendments and continuations with respect thereto, which authorization
        shall apply to all financing statements naming the Agent as secured
        party and each Obligor as debtor filed on, prior to or after the date
        hereof. In no event shall any Obligor file or permit or cause to be
        filed any correction statement, amendment, or termination statement with
        respect to any such financing statement. Each Obligor shall take or
        cause to be taken all action required to cause the attachment,
        perfection, and first priority of, and the ability of the Agent, on
        behalf of the Lenders, to enforce the Lenders' Lien including, without
        limitation, obtaining control agreements with respect to deposit
        accounts, letter-of-credit rights, electronic chattel paper, instruments
        and investment property.

        3.4. Administration of Credit Security. The Credit Security shall be
administered as follows, and if an Event of Default shall have occurred and be
continuing, Section 3.5 shall also apply.

               3.4.1. Use of Credit Security. Until the Agent provides written
        notice to the contrary, each Obligor may use, commingle and dispose of
        any part of the Credit Security in the ordinary course of its business,
        all subject to Section 10.12 of the Amended and Restated Credit
        Agreement.

               3.4.2. Accounts. To the extent specified by prior written notice
        from the Agent after the occurrence and during the continuance of an
        Event of Default, all sums collected or received and all property
        recovered or possessed by any Obligor in connection with any Credit
        Security shall be received and held by such Obligor in trust for and on
        the Lenders' behalf, shall be segregated from the assets and funds of
        such Obligor, and shall be delivered to the Agent for the benefit of the
        Lenders. Without limiting the foregoing, upon the Agent's request after
        the occurrence and during the continuance of an Event of Default, each
        Obligor shall institute depository collateral accounts, lock-box
        receipts and similar credit procedures providing for the direct receipt
        of payment on Accounts at a separate address, the segregation of such
        proceeds for direct payment to the Agent and appropriate notices to
        Account debtors. Upon the Agent's request after the occurrence and
        during the continuance of an Event of Default, each Obligor will cause
        its accounting books and records to be marked with such legends and
        segregated in such manner as the Agent may specify.

               3.4.3. Distributions on Pledged Securities.

               (a) Until an Event of Default shall occur and be continuing, the
        respective Obligors shall be entitled, to the extent permitted by the
        Credit Documents, to receive all Distributions on or with respect to the
        Pledged Securities (other than Distributions constituting additional
        Pledged Securities). All Distributions constituting additional Pledged
        Securities will be retained by the Agent (or if received by any Obligor
        shall be held by such Person in trust and shall be immediately delivered
        by such Person to the Agent in the original form received, endorsed in
        blank) and held by the Agent as part of the Credit Security.

               (b) If an Event of Default shall have occurred and be continuing,
        all Distributions on or with respect to the Pledged Securities shall be
        retained by the Agent (or if received by any Obligor shall be held by
        such Person in trust and shall be immediately delivered by it to the
        Agent in the original form received, endorsed in blank) and held by the
        Agent as part of the Credit Security or applied by the Agent to the
        payment of the Credit Obligations in accordance with Section 3.5.6.

                                       12

<PAGE>
               3.4.4. Voting Pledged Securities.

               (a) Until an Event of Default shall occur and be continuing, the
        respective Obligors shall be entitled to vote or consent with respect to
        the Pledged Securities in any manner not inconsistent with the terms of
        any Credit Document, and the Agent will, if so requested, execute
        appropriate revocable proxies therefor.

               (b) If an Event of Default shall have occurred and be continuing,
        if and to the extent that the Agent shall so notify in writing the
        Obligor pledging the Pledged Securities in question, only the Agent
        shall be entitled to vote or consent or take any other action with
        respect to the Pledged Securities (and any Obligor will, if so
        requested, execute appropriate proxies therefor).

        3.5. Right to Realize upon Credit Security. Except to the extent
prohibited by applicable law that cannot be waived, this Section 3.5 shall
govern the Lenders' and the Agent's rights to realize upon the Credit Security
if any Event of Default shall have occurred and be continuing. The provisions of
this Section 3.5 are in addition to any rights and remedies available at law or
in equity and in addition to the provisions of any other Credit Document. In the
case of a conflict between this Section 3.5 and any other Credit Document, this
Section 3.5 shall govern.

               3.5.1. Assembly of Credit Security; Receiver. Each Obligor shall,
        upon the Agent's request, assemble the Credit Security and otherwise
        make it available to the Agent. The Agent may have a receiver appointed
        for all or any portion of the Obligors' assets or business which
        constitutes the Credit Security in order to manage, protect, preserve,
        sell and otherwise dispose of all or any portion of the Credit Security
        in accordance with the terms of the Credit Documents, to continue the
        operations of the Obligors and to collect all revenues and profits
        therefrom to be applied to the payment of the Credit Obligations,
        including the compensation and expenses of such receiver.

               3.5.2. General Authority. To the extent specified in written
        notice from the Agent to the Obligor in question, each Obligor grants
        the Agent full and exclusive power and authority, subject to the other
        terms hereof and applicable law, to take any of the following actions
        (for the sole benefit of the Agent on behalf of the Lenders and the
        holders from time to time of any Credit Obligations, but at such
        Obligor's expense):

               (a) To ask for, demand, take, collect, sue for and receive all
        payments in respect of any Accounts, general intangibles, Pledged
        Securities or leases which such Obligor could otherwise ask for, demand,
        take, collect, sue for and receive for its own use.

               (b) To extend the time of payment of any Accounts, general
        intangibles, Pledged Securities or leases and to make any allowance or
        other adjustment with respect thereto.

               (c) To settle, compromise, prosecute or defend any action or
        proceeding with respect to any Accounts, general intangibles, Pledged
        Securities or leases and to enforce all rights and remedies thereunder
        which such Obligor could otherwise enforce.

               (d) To enforce the payment of any Accounts, general intangibles,
        Pledged Securities or leases, either in the name of such Obligor or in
        its own name, and to endorse the name of such Obligor on all checks,
        drafts, money orders and other instruments tendered to or received in
        payment of any Credit Security.

               (e) To notify the third party payor with respect to any Accounts,
        general intangibles, Pledged Securities or leases of the existence of
        the security interest created hereby and to cause all payments in
        respect thereof thereafter to be made directly to the Agent; provided,
        however, that whether or not the Agent shall have so notified such
        payor, such Obligor will at its expense render all reasonable assistance
        to the Agent in collecting such items and in enforcing claims thereon.

               (f) To sell, transfer, assign or otherwise deal in or with any
        Credit Security or the proceeds thereof, as fully as such Obligor
        otherwise could do.

                                       13

<PAGE>
               3.5.3. Marshaling, etc. Neither the Agent nor the Lenders shall
        be required to make any demand upon, or pursue or exhaust any of their
        rights or remedies against, any Obligor or any other guarantor, pledgor
        or any other Person with respect to the payment of the Credit
        Obligations or to pursue or exhaust any of their rights or remedies with
        respect to any collateral therefor or any direct or indirect guarantee
        thereof. Neither the Agent nor the Lenders shall be required to marshal
        the Credit Security or any guarantee of the Credit Obligations or to
        resort to the Credit Security or any such guarantee in any particular
        order, and all of its and their rights hereunder or under any other
        Credit Document shall be cumulative. To the extent it may lawfully do
        so, each Obligor absolutely and irrevocably waives and relinquishes the
        benefit and advantage of, and covenants not to assert against the Agent
        or the Lenders, any valuation, stay, appraisement, extension, redemption
        or similar laws now or hereafter existing which, but for this provision,
        might be applicable to the sale of any Credit Security made under the
        judgment, order or decree of any court, or privately under the power of
        sale conferred by this Agreement, or otherwise. Without limiting the
        generality of the foregoing, each Obligor (a) agrees that it will not
        invoke or utilize any law which might prevent, cause a delay in or
        otherwise impede the enforcement of the rights of the Agent or any
        Lender in the Credit Security and (b) waives its rights under all such
        laws. In addition, each Obligor waives any right to prior notice (except
        to the extent expressly required by this Agreement) or judicial hearing
        in connection with foreclosure on or disposition of any Credit Security,
        including any such right which such Obligor would otherwise have under
        the Constitution of the United States of America, any state or territory
        thereof or any other jurisdiction.

               3.5.4. Sales of Credit Security. All or any part of the Credit
        Security may be sold for cash or other value in any number of lots at
        public or private sale, without demand, advertisement or notice;
        provided, however, that unless the Credit Security to be sold threatens
        to decline speedily in value or is of a type customarily sold on a
        recognized market, the Agent shall give the Obligor granting the
        security interest in such Credit Security 10 days' prior written notice
        of the time and place of any public sale, or the time after which a
        private sale may be made, which notice each of the Obligors and the
        Agent agrees to be reasonable. At any sale or sales of Credit Security,
        any Lender or any of its respective officers acting on its behalf, or
        such Lender's assigns, may bid for and purchase all or any part of the
        property and rights so sold, may use all or any portion of the Credit
        Obligations owed to such Lender as payment for the property or rights so
        purchased, and upon compliance with the terms of such sale may hold and
        dispose of such property and rights without further accountability to
        the respective Obligors, except for the proceeds of such sale or sales
        pursuant to Section 3.5.6. The Obligors acknowledge that any such sale
        will be made by the Agent on an "as is" basis with disclaimers of all
        warranties, whether express or implied. The respective Obligors will
        execute and deliver or cause to be executed and delivered such
        instruments, documents, assignments, waivers, certificates and
        affidavits, will supply or cause to be supplied such further information
        and will take such further action, as the Agent shall reasonably request
        in connection with any such sale.

                                       14

<PAGE>
               3.5.5. Sale without Registration. If, at any time when the Agent
        shall determine to exercise its rights hereunder to sell all or part of
        the securities included in the Credit Security, the securities in
        question shall not be effectively registered under the Securities Act
        (or other applicable law), the Agent may, in its sole discretion, sell
        such securities by private or other sale not requiring such registration
        in such manner and in such circumstances as the Agent may deem necessary
        or advisable in order that such sale may be effected in accordance with
        applicable securities laws without such registration and the related
        delays, uncertainty and expense. Without limiting the generality of the
        foregoing, in any event the Agent may, in its sole discretion, (a)
        approach and negotiate with a single purchaser or one or more possible
        purchasers to effect such sale, (b) restrict such sale to one or more
        purchasers each of whom will represent and agree that such purchaser is
        purchasing for its own account, for investment and not with a view to
        the distribution or sale of such securities and (c) cause to be placed
        on certificates representing the securities in question a legend to the
        effect that such securities have not been registered under the
        Securities Act (or other applicable law) and may not be disposed of in
        violation of the provisions thereof. Each Obligor agrees that such
        manner of disposition is commercially reasonable, that it will upon the
        Agent's request give any such purchaser access to such information
        regarding the issuer of the securities in question as the Agent may
        reasonably request and that the Agent and the Lenders shall not incur
        any responsibility for selling all or part of the securities included in
        the Credit Security at any private or other sale not requiring such
        registration, notwithstanding the possibility that a substantially
        higher price might be realized if the sale were deferred until after
        registration under the Securities Act (or other applicable law) or until
        made in compliance with certain other rules or exemptions from the
        registration provisions under the Securities Act (or other applicable
        law). Each Obligor acknowledges that no adequate remedy at law exists
        for breach by it of this Section 3.5.5 and that such breach would not be
        adequately compensable in damages and therefore agrees that this Section
        3.5.5 may be specifically enforced.

               3.5.6. Application of Proceeds. The proceeds of all sales and
        collections in respect of any Credit Security or other assets of any
        Obligor, all funds collected from the Obligors and any cash contained in
        the Credit Security, the application of which is not otherwise
        specifically provided for herein, shall be applied as follows:

               (a) First, to the payment of the costs and expenses of such sales
        and collections, the reasonable expenses of the Agent and the reasonable
        fees and expenses of its special counsel;

               (b) Second, any surplus then remaining to the payment of the
        Credit Obligations in such order and manner as the Agent may in its
        reasonable discretion determine; provided, however, that any such
        payment shall be distributed to the Lenders in accordance with the
        Amended and Restated Credit Agreement and the other Credit Documents;
        and

               (c) Third, any surplus then remaining shall be paid to the
        Obligors, or as otherwise provided in the UCC.

        3.6. Custody of Credit Security. Except as provided by applicable law
that cannot be waived, the Agent will have no duty as to the custody and
protection of the Credit Security, the collection of any part thereof or of any
income thereon or the preservation or exercise of any rights pertaining thereto,
including rights against prior parties, except for the use of reasonable care in
the custody and physical preservation of any Credit Security in its possession.
The Lenders will not be liable or responsible for any loss or damage to any
Credit Security, or for any diminution in the value thereof, by reason of the
act or omission of any agent selected by the Agent acting in good faith.

                                       15

<PAGE>
4.      GENERAL. Addresses for notices, consent to jurisdiction, jury trial
waiver, defeasance and numerous other provisions applicable to this Agreement
are contained in the Amended and Restated Credit Agreement. The invalidity or
unenforceability of any provision hereof shall not affect the validity or
enforceability of any other provision hereof, and any invalid or unenforceable
provision shall be modified so as to be enforceable to the maximum extent of its
validity or enforceability. The headings in this Agreement are for convenience
of reference only and shall not limit, alter or otherwise affect the meaning
hereof. This Agreement and the other Credit Documents constitute the entire
understanding of the parties with respect to the subject matter hereof and
thereof and supersede all prior and current understandings and agreements,
whether written or oral. This Agreement is a Credit Document and may be executed
in any number of counterparts, which together shall constitute one instrument.
This Agreement shall be governed by and construed in accordance with the laws
(other than the conflict of laws rules) of the Commonwealth of Massachusetts,
except as may be required by the UCC of other jurisdictions with respect to
matters involving the perfection of the Agent's Lien on the Credit Security
located in such other jurisdictions.

               Each of the undersigned has caused this Agreement to be executed
and delivered by its duly authorized officer as an agreement under seal as of
the date first written above.

                        NEXTERA ENTERPRISES, INC.

                        By:   /s/ Michael Muldowney
                           -----------------------------------------------------
                           Name: Michael Muldowney
                           Title: CFO

                        CE ACQUISITION CORP.
                        ERG ACQUISITION CORP.
                        LEXECON INC.
                        NEONEXT LLC
                        NETNEXT, INC.
                        NEXTERA BUSINESS PERFORMANCE
                        SOLUTIONS GROUP, INC.
                        NEXTERA INTERACTIVE, INC.
                        SCANADA, INC.
                        NEXTERA & COMPANY, LLC
                        NEXTERA INTERNATIONAL, LLC

                        By:   /s/ Michael Muldowney
                           -----------------------------------------------------
                           As an authorized officer of each of the
                           foregoing corporations and limited liability
                           companies

                        FLEET NATIONAL BANK,
                        as Agent under the Amended and Restated Credit Agreement

                        By: /s/ M. F. O'Neill
                           -----------------------------------------------------
                           Name: Michael F. O'Neill
                           Title:  Senior Vice President

                                       16

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