Document:

csgs-ex1023be_63.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit10.23BE

 

 

SIXTY-SIXTH AMENDMENT

TO THE

CSG MaSTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

DISH NETWORK, L.L.C.

 

 

This SIXTY-SIXTH AMENDMENT (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and DISH Network L.L.C., a Colorado limited liability company (“Customer”).  This Amendment shall be effective as of the date last signed below (the “Effective Date”).  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (Document #2301656) entered into effective as of January 1, 2010, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment conflict with the Agreement, the terms and conditions of this Amendment control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment have the meaning set forth in the Agreement, as amended hereby.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

 

CSG and Customer agree to the following as of the Effective Date of this Amendment:

 

	
1.
	
 EXHIBIT A-4(f) of the Agreement entitled “Check Verification,” is hereby deleted in in its entirety and replaced with the EXHIBIT A-4(f) attached hereto.
	
 

 

	
2.
	
Additionally, SCHEDULE F, “FEES”, CSG SERVICES, Subsection III. entitled “Payment Procurement,” Subsection E.  entitled “Check Verification Service” is hereby deleted and replaced as follows:
	
 

 

E.  Check Verification 

 

				
	
Description of Item/Unit of Measure
	
   Frequency
	
Fee
	
	
1.  CSG Check Verification Service Transaction Fee (per ***********) 
	
*******
	
$****
	
 

	
2.   Setup and Implementation (Note 1) 
	
*** ****
	
     $*********
	
 

	
3.   Additional Consulting/Custom Development
	
*** *******
	
*****
	
 

Note 1: Setup and Implementation fees shall be set forth in that certain Statement of Work, “Check Verification and Check Recovery Implementation” (CSG document no. 4123091).

 

	
3.
	
Pursuant to the Forty-Eighth Amendment to the Agreement, dated May 11, 2015 (CSG document no. 4102963), the Check Recovery Service was added to the Agreement. CSG and Customer now agree to further amend the Agreement. Therefore, EXHIBIT A-4(h) of the Agreement entitled “Check Recovery Service,” is hereby deleted in in its entirety and replaced with EXHIBIT A-4(h) attached hereto. 
	
 

 

	
4.
	
Additionally, SCHEDULE F, “FEES”, CSG SERVICES, Subsection III. entitled “Payment Procurement,” Subsection G.  entitled “Check Recovery Service” is hereby deleted and replaced as follows:
	
 

 

G. Check Recovery Service

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee 

	
1.Setup and Implementation (Note 1)
	
*** *******
	
$****

	
2.Non-Sufficient Funds (NSF) Fees (Note 2)
	
*******
	
*****

Note 1: Setup and Implementation fees shall be set forth in that certain Statement of Work, “Check Verification and Check Recovery Implementation” (CSG document no. 4123091).

Note 2: CSG will retain ***** ******* (**%) of the *** *** for all *** **** collected by CSG.

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

 

		
	
DISH NETWORK L.L.C.

 
	
CSG SYSTEMS, INC.

	
 

By: /s/ Shannon Picchione
	
 

By:  /s/ Gregory L. Cannon

	
 

Name:  Shannon Picchione
	
 

Name:  Gregory L. Cannon

	
 

Title:  Vice President
	
 

Title:  SVP, Secretary & General Counsel

	
 

Date:  10-16-18
	
 

Date:  Oct 24, 2018

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

EXHIBIT A-4(f)

 

Check Verification Service 

 

	
1.  
	
Check Verification. CSG’s Check Verification Service leverages CSG’s vendor, Forte Payment Systems, Inc. (“Check Verification Vendor”) to verify the current status of the banking account as last reported by participating financial institutions and non-bank contributors.  There are four components of the service:

 

Bank Routing and Account Number Verification

Routing numbers for financial institutions are maintained in this data source. If the routing number entered by the subscriber is not valid, the verification request is declined.   

 

Negative Account Verification

Negative Account Verification utilizes a negative database of check writer histories for verification requests. A subscriber’s check verification request is declined if there is a record on the negative database.  

 

Positive Account Verification

Positive Account Verification utilizes a positive database of check writer histories and current statuses for verification requests.  

	

	
 

High Risk Verification

High Risk Verification includes service for banks that are not part of the negative database; transactions not recognized can be verified through records of valid and invalid transactions.  

 

	
2. 
	
Implementation. CSG hereby agrees to implement the Check Verification Service pursuant to a Statement of Work executed by both of the parties, such Statement of Work which forms an integral part of this Agreement.  In the event CSG and Customer do not enter into an implementation Statement of Work, CSG shall not be required to provide the Check Verification Service to Customer.

 

	
3.
	
Use of Payment Processing Information.  Customer and CSG agree that all information and data accessed through the Check Recovery Service is “Confidential Information” and as such shall be kept strictly confidential in accordance with the Agreement.  Customer authorizes CSG to provide Customer Confidential Information to the Check Verification Vendor solely in order to and only to the extent necessary to provide the Check Verification Service to Customer. Customer acknowledges CSG is not responsible in any way for the accuracy or completeness of the information from third party data sources which may be accessed by CSG as part of this Check Verification Service.

 

	
4.
	
Intellectual Property.

(a) Customer will not acquire any patent rights, copyright interest, or other right, claim, or interest in the computer programs, forms, schedules, manuals, or other proprietary items utilized or provided by CSG in connection with the Check Verification Service.

(b) Restrictions on Use.  Customer will not use or permit its respective employees, agents and subcontractors to use the trademarks, service marks, logos, names, or any other proprietary designations of CSG or the Check Verification Vendor except in compliance with the Agreement.  For clarity, the parties acknowledge and agree the Check Verification Vendor is not an employee or agent of Customer and this Section 5(b) shall in no way be interpreted as Customer assuming any obligation or liability for the actions of the Check Verification Vendor.  The preceding shall not apply in the event Customer violates the terms of the Agreement and such violation results in damages caused by the Check Verification Vendor.

	
5.
	
Representation by Customer. Each request for data through CSG’s Check Verification Service shall constitute a representation, warranty and certification by Customer: (i) that the data shall be used and disclosed only in accordance with the terms of the Agreement, and in accordance with any applicable laws; (ii) that the data shall be used solely for the intended use as stated by Customer on the Agreement and that use is in compliance with the permissible uses under the FCRA as provided in the FCRA Requirements Addendum located at http://www.forte.net/fair-credit-reporting-act; (iii) Customer will follow proper procedures for ADVERSE ACTION NOTIFICATION to its customers, as provided in the FCRA Requirements Addendum located at http://www.forte.net/fair-credit-reporting-act; and (iv) Customer has implemented security measures to prohibit the unauthorized access to the information provided.

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	
6.
	
Use of Services. 

CUSTOMER SHALL USE THE VERIFICATION SERVICES ONLY IN CONNECTION WITH PAYMENTS PRESENTED TO CUSTOMER BY ITS CUSTOMERS IN EXCHANGE FOR GOODS OR SERVICES.  CUSTOMER SHALL NOT RESELL THE VERIFICATION DATA OR SERVICES TO ANY THIRD PARTIES.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

EXHIBIT A-4(h)

 

Check Recovery Service 

 

	
1.
	
Check Recovery Service.  CSG’s Check Recovery Service leverages CSG’s vendor, Forte Payment Systems, Inc. (“Check Recovery Vendor”) to facilitate the re-presentment and attempted recovery of Non-Sufficient Funds (NSF) returns.  The Check Recovery Service also receives files of unsuccessfully recovered ACH returns and paper check returns and updates CCS accordingly.  CSG acknowledges and agrees that it will not initiate communication with Connected Subscribers to perform the service of Check Recovery.  The foregoing shall not prevent CSG from performing the services provided herein.

	
2.
	
CSG Requirements.  CSG will facilitate the re-presentment and attempted recovery of NSF returns. Applicable Customer determined fees, not to exceed state regulations, will be assessed by the Check Recovery Vendor to the bank accounts of Customer’s customers as part of the Check Recovery Service. CSG will settle Customer’s transactions for collected funds and rebates, less any chargebacks or returns, to Customer’s account designated for settlement on a weekly basis. Settlement of transactions will occur via electronic funds transfer over the ACH Network. CSG will be allowed no more than ********** (**) ******** **** from the date of receipt of a return item to complete the electronic re-presentment process.  CSG does not guarantee the collection or payment of any return item.  Further, CSG makes no representation or warranty as to the collectability of any return item.  CSG will pay to Customer *** ******* ******* (***%) of the **** ***** ** **** ************ **** ********* ** ********** ******.  CSG will retain ***** ******* (**%) of the *** *** *** *** *** **** collected by CSG pursuant to Schedule F of the Agreement. CSG will ****** *** ********* ********* *** *** ****** ** ********.  All fees owed to Customer from any amounts collected under the terms of this Amendment will be credited to the designated bank account that CSG has on file for Customer.

	
3.
	
Customer Requirements.  Customer authorizes CSG to re-present all NSF return items in accordance with NACHA Rules. Customer authorizes CSG to originate an electronic debit for a separate return fee in an amount posted by Customer and agreed to by the check writer.  This fee shall not exceed the maximum amount allowed by applicable state laws.  Customer agrees to display notices supplied to Customer by CSG regarding the right to collect funds electronically for returned items at all point of sale locations at all times.  If required by applicable law, Customer must exercise commercially reasonable efforts to obtain a written authorization for any return fee to be charged before submitting return. If, however, a written authorization cannot be obtained, notification of Customer’s return check policy, including the fee is mandatory.  Customer shall provide a designated bank account and Customer specifically authorizes CSG to debit and credit Customer’s designated bank account in order to carry out its duties under this Agreement and/or to collect any payment obligation owed to CSG by Customer hereunder.  It is Customer’s obligation to regularly and promptly review all transaction reports and other communications from CSG and to promptly notify CSG upon discovery of any and all discrepancies between Customer’s records and those provided by CSG.

	
4.
	
Implementation. CSG hereby agrees to implement the Check Recovery Service pursuant to a Statement of Work executed by both of the parties, such Statement of Work which forms an integral part of this Agreement.  In the event CSG and Customer do not enter into an implementation Statement of Work, CSG shall not be required to provide the Check Recovery Service to Customer.

	
5.
	
Use of Payment Processing Information.  Customer and CSG agree that all information and data accessed through the Check Recovery Service is “Confidential Information” and as such shall be kept strictly confidential in accordance with the Agreement.  Customer authorizes CSG to provide Customer Confidential Information to the Check Recovery Vendor solely in order to and only to the extent necessary to provide the Check Recovery Service to Customer.

	
6.
	
Intellectual Property.

(a) Customer will not acquire any patent rights, copyright interest, or other right, claim, or interest in the computer programs, forms, schedules, manuals, or other proprietary items utilized or provided by CSG in connection with the Check Recovery Service.

(b) Restrictions on Use.  Customer will not use or permit its respective employees, agents and subcontractors to use the trademarks, service marks, logos, names, or any other proprietary designations of CSG or the Check Recovery Vendor except in compliance with the Agreement.  For clarity, the parties acknowledge and agree the Check Recovery Vendor is not an employee or agent of Customer and this Section 5(b) shall in no way be interpreted as Customer assuming any obligation or liability for the actions of the Check Recovery Vendor.  The preceding shall not apply in the event Customer violates the terms of the Agreement and such violation results in damages caused by the Check Recovery Vendor.

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	
7.
	
Termination. In addition to and notwithstanding anything to the contrary set forth in Section 19 of the Agreement, Customer and CSG agree ******** *** ********* *** *** ** *** ***** ******** ******* ** *** **** and *** *** ****** **** *** (*) ******** **** ***** ******* ****** ** *** (e-mail is acceptable). Customer ***** *** ** ******** ** * ****** ** *** **** ******** or ******** ***** ** *** **** ** ***********. If this Amendment is terminated for any reason, CSG will retain the right to complete the electronic re-presentment process, under the terms of the Amendment, for all returned items submitted prior to said termination.csgs-ex1023bf_65.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit10.23BF

SIXTY-SEVENTH AMENDMENT

TO

MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

DISH NETWORK L.L.C.

 

This SIXTY-SEVENTH AMENDMENT (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and DISH Network L.L.C., a Colorado limited liability company (“Customer”).  This Amendment shall be effective as of the date last signed below (the “Effective Date”).  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (CSG document no. 2301656) effective as of January 1, 2010, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties means the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

CSG and Customer agree to the following as of the Effective Date of this Amendment:

 

	
1.
	
CSG agrees to provide to Customer CSG’s TechSee as a Recurring Service under the Agreement.  Therefore, the following changes are hereby made to the Agreement: 

 

	
 
	
a.
	
SCHEDULE A, “Services”, is hereby amended to add “CSG TechSee” to the list of Additional Services and by adding a new EXHIBIT A-8, which is attached to this Amendment.

 

	
2.
	
Additionally, SCHEDULE F, “FEES”, CSG SERVICES, of the Agreement is hereby AMENDED to add a new Section entitled “CSG TechSee” as follows:

 

CSG SERVICES

XVII. CSG TechSee

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fees

	
1.TechSee Set-up Fee (Note 1)
	
*** *******
	
$********

	
2.TechSee Implementation Fee (Note 2)
	
*** ****
	
$*********

	
3.TechSee Named User ******* Access Fee (per ***** ****) (** ***** ******* payment obligation **** **** ** ******) (Note 3) (Note 5) (Note 6) (Note 7)
	
 
	
 

	
•Up to *** Named Users
	
*******
	
$*****

	
•******* Named Users (Note 4)
	
*******
	
$*****

	
•******* Named Users
	
*******
	
$*****

	
•******* Named Users
	
*******
	
$*****

	
•********* Named Users
	
*******
	
$*****

	
•*********** Named Users 
	
*******
	
$*****

	
•Above ***** Named Users
	
*******
	
*****

Note 1:  Initial set-up was provided pursuant to that certain LOA, “Proof of Concept (POC) Implementation [TechSee]” executed July 30, 2018 (CSG document no. 4121290) (the “LOA”).  As a result, the *** *** *** ******* ****** *** **** ******. If Customer makes subsequent and significant (i.e. CSG will spend more than ** ***** ******** *** ******) changes to the Customer’s network or security configuration or another network or security configuration is required, the Set-up fee applies in each subsequent instance. If Customer makes subsequent changes to the Customer’s network or security configuration that require ***** **** ** ***** of CSG support hours to implement, such ******* **** ** ****** ** ** ****** ***** ** ****** ******* *****.

Note 2: Implementation Services include the following:

	
 
	
•
	
*** **** ****** ******** *** “***** *** *******”

	
 
	
•
	
*** **** ****** ** *** *** ******** ******* **** ******** ********* ************ *** ******

	
 
	
•
	
****** ** ******** *** ***** *** ******** ************

	
 
	
•
	
****** ******** ******* *** **********

	
 
	
•
	
************* ** ******** **** ********* *** ********

	
 
	
•
	
******* **********

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

Initial Implementation of CSG TechSee shall be provided pursuant to that certain Statement of Work, “CSG TechSee Implementation” (CSG document no. 4125443). Implementation Fees for the ******* *** ******* ************** ***** ** ******. Upon completion of an implementation Statement of Work or in the absence of an implementation Statement of Work, Customer shall be invoiced the Named User fees upon access to CSG TechSee being provided.  any additional implementations may be subject to an additional Statement of Work and/or a subsequent Implementation Fee.  Customer shall purchase and be provided access for *** ******* ***** (***) ***** ***** upon the completion of the CSG TechSee Implementation SOW.

Note 3:  Customer will be invoiced based upon the number of Named Users accesses purchased (with a ******* ********** ** ****** (**) ****** payment from access).  A Named User represents * ******* ****** ***** ********** **** *******.  A Named User is identified by a ****** **** **** or ***** ******* ********** ****** *** ******* *********** and *** ** ******** at *** **** *** *** ****** ** *****.  

Note 4: In Customer’s first implementation, Customer intends to purchase between *** ******* *** *** (***) to *** ******* (***) ***** **** accesses for the Fees identified in the applicable tier. CSG shall provide a *** ******* (**%) ******** ********** to that tier.  The *** ******* (**%) discount shall result in an initial named user rate of $***** per ****/per ***** for the ******* ***** **** ****.  All subsequent transactions with Customer shall revert to the rates provided in the fee schedule. 

Note 5:  ******* fee shall apply to all ***** *****.  For purposes of clarification, and as an example if customer is provided access for *** ******* ***** (***) Named Users, customer will be charged a ******* rate of $***** for each **** (or $***** per ***** **** in the first implementation). If at a later date, the customer purchases access for an additional *** ******* ***** (***) ***** *****, the customer then has access for *** ******* ****** (***) ***** and will be invoiced $***** per **** for all *** ******* ****** (***) *****, and a new ****** (**) ***** ******* ****** *** *** *** ******* (***) ***** shall commence.

Note 6: For tracking purposes, the maximum number of Named Users for a billing period is established as the ******* ****** ** ****** ***** ********* *** ******* ** *** ******* ******.

Note 7: For each *** ******* (***) ***** **** access purchased, Customer receives *** (*) **** ****** ** ******* ****** *******.  This will enable that user to access an existing TechSee session and evaluate a Named User’s performance.

 

	
3.
	
Customer and CSG agree the Fees incurred by Customer which are applicable to Customer’s use of CSG TechSee shall be applied to ********** ******* ******** ******** **********, as defined in the 61st Amendment to the Agreement or any future amendments altering the ********** ******* ******** ******** **********, for the applicable ******** **** in which they are invoiced unless otherwise provided in the Agreement or an applicable SOW.  For clarification purposes, Fees incurred by Customer for CSG TechSee shall be applied against ********** ******* ******** ******** ********** in the year in which the Fees are incurred.  Any ****** **** shall not decrement or be applied against ********** ******* ******** ******** **********.

 

	
4.
	
Customer and CSG agree to add the following section to the Agreement:

 

42.  CSG Affiliate Provision of Services.  CSG may delegate performance of its obligations under this Agreement to an Affiliate or provide Products, Services or Deliverables through the use of one or more Affiliates (for so long as such person or entity remains an Affiliate) without Customer’s approval; provided CSG (a) acknowledges and agrees that it is responsible for such Affiliate’s compliance with the terms and conditions of the Agreement (including, but not limited to any ancillary document executed hereunder) and (b) shall be liable to Customer for the acts and omissions of such Affiliate to the same extent that liability to Customer would accrue under the Agreement as if such acts or omissions had been performed or made by CSG. For purposes of this Section 42., “Affiliate” of CSG includes any person or entity directly or indirectly owned or controlled by CSG Systems International, Inc., where “control” means the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of such person or entity whether through the ownership of voting securities, by contract, credit arrangement or otherwise.

 

THIS AMENDMENT is executed on the day and year last signed below (the "Effective Date").

 

		
	
DISH NETWORK L.L.C.
	
CSG SYSTEMS, INC.

	
 

By: /s/ Robert C. Bennett
	
 

By:  /s/ Gregory L. Cannon

	
 

Name:  Robert C. Bennett
	
 

Name:  Gregory L. Cannon

	
 

Title:  Vice President
	
 

Title:  SVP, Secretary & General Counsel

	
 

Date:  10/18/18
	
 

Date:  10/18/18

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

EXHIBIT A-8

CSG TechSee

 

CSG TechSee enables call center agents to resolve issues through direct, web-based interactions with subscribers and field staff and reduce expensive on-site support calls.

 

TechSee technology allows customers to share a video or photos with customer support representatives. Augmented Vision Support technology provides the contact center with a solution to quickly visually connect with the customers' physical environment while they are on the call via their smartphone camera. This allows the agent to see the problem, diagnose the issue, and show the customer what to do visually, using augmented reality technology, from their desktop environment. 

 

TechSee Live Contact Center enables smooth transformation, efficient service, and optimal customer experience that keeps customers satisfied and enhances operational efficiencies. The solution is simple to operate, and works across different smartphones, mobile operating systems, and browsers. No software installation or application downloads are required.

 

ADDITIONAL TERMS:

 

1.Confidentiality and Authorized Provider.  Customer hereby agrees that, as a result of CSG’s provision of CSG TechSee service, TechSee Vendor may have access to Confidential Information, including PII, of Customer's Subscribers.  Customer hereby authorizes CSG to provide such access to the TechSee Vendor and Customer hereby provides CSG a limited release and waiver of all rights and claims which Customer may have, whether presently known or unknown against CSG, which arise solely out of CSG’s provision of access to Customer Confidential Information for the limited purpose of TechSee Vendor’s provision of the TechSee services.  Notwithstanding the access CSG provides to the TechSee Vendor, the foregoing shall not act to relieve CSG of the Confidentiality obligations provided in the Agreement.  In addition, Customer agrees to indemnify and hold CSG harmless of any third party claims resulting solely from CSG’s provision of access to TechSee Vendor of Customer Confidential Information, specifically including Subscriber data provided to TechSee Vendor for its use in providing TechSee services hereunder.  Customer authorizes CSG to engage the services of a third party in the provision of the CSG TechSee Service (“TechSee Vendor”).  CSG agrees to be liable for the acts and omission of the TechSee Vendor in the provision of TechSee services hereunder.

 

2.Ownership.  All trademarks, service marks, patents, copyrights, trade secrets, know-how and other proprietary rights in or related to TechSee are and will remain vested in, and the sole and exclusive property of, respectively, CSG and/or TechSee Vendor, whether or not specifically recognized or perfected under applicable law.  CSG and/or TechSee Vendor, as applicable, shall own all rights, title and interest, including all intellectual property rights, in and to any improvements to TechSee or to any new programs, upgrades, modifications or enhancements thereto, even when such refinements and improvements result from Customer’s request.  The intellectual property rights in the Software as supplied to the Customer by the TechSee Vendor directly or through CSG, including any enhancements and modifications thereof, shall be the absolute property of, and shall vest and remain vested, in TechSee and as applicable CSG.  To the extent, if any, that ownership in such refinements and improvements does not automatically vest in CSG and/or TechSee Vendor by virtue of this Amendment or otherwise, Customer hereby transfers and assigns (and, if applicable, shall cause its affiliates to transfer and assign) to CSG and/or TechSee Vendor, as applicable, all rights, title and interest which Customer or any of its affiliates may have in and to such refinements and improvements. Nothing in this Exhibit or the Agreement is intended to grant to the Customer any rights with respect to any software. For the avoidance of doubt, the Customer shall have no rights in and to any modifications, enhancements or any derivative works created by or on behalf of the Customer, if any, relating to CSG TechSee Service, all of which (and all copyright and other intellectual property rights therein) shall belong to CSG and/or the TechSee Vendor.    

 

3.Third Party Beneficiary.  As to Section 1 under the Additional Terms of this Exhibit, Customer understands and agrees that TechSee Vendor is a third party beneficiary solely to the additional terms provided in this Exhibit A-8 of Schedule A to the Agreement.

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