Document:

SUN MICROSYSTEMS FINANCE
          MASTER LEASE AGREEMENT

          Master Lease #SL7082094
                       ------------

         Lessor  agrees  to lease to Lessee  and  Lessee  agrees  to lease  from
Lessor,  subject to the following terms of this Master Lease Agreement  ("Master
Lease") and any Lease  Schedule  ("Schedule"),  collectively  referred to as the
Lease ("Lease"),  the personal property  described in any Schedule together with
all  attachments,  replacements,  parts,  substitutions,   additions,  upgrades,
accessories,  software  licenses and  operating  manuals (the  "Product").  Each
Schedule  shall  constitute  a separate,  distinct,  and  independent  Lease and
contractual obligation of Lessee.

1.  Commencement Date and Term
The initial lease term ("Initial  Term") and Lessee's rental  obligations  shall
begin on the  Commencement  Date and continue  for the number of Rental  Periods
specified  in the  Lease  as set  forth  in  Section  2 below  and  shall  renew
automatically  thereafter  until  terminated  by either party upon not less than
ninety (90) days written notice. The Commencement Date with respect to each item
of Product shall be the 16th day after date of shipment to Lessee.

2. Rent and Rental Period
All rental payments and any other amounts payable under a lease are collectively
referred to as "Rent." The Rental Period shall mean the rental payment period of
either calendar months,  quarters,  or as otherwise  specified in each Schedule.
Rent for the  specified  Rental  Period is due and  payable in  advance,  to the
address  specified in Lessor's  invoice,  on the first day of each Rental Period
during the Initial  Term and any  extension  (collectively,  the "Lease  Term"),
provided,  however,  that  Rent  for  the  period  of time  (if  any)  from  the
Commencement  Date to the first day of the first  Rental  Period  shall begin to
accrue on the  Commencement  Date. If any Rent is not paid when due, Lessee will
pay a service fee equal to five percent (5%) of the overdue amount plus interest
at the rate of one and one-half  percent  (1.5%) per month or the maximum  legal
interest rate, whichever is less.

3. Net Lease, Taxes and Fees
Each Schedule shall constitute a net lease and payment of Rent shall be absolute
and  unconditional,  and shall not be subject to any abatement,  reduction,  set
off, defense, counterclaim, interruption, deferment or recoupment for any reason
whatsoever.  Lessee  agrees  to pay  Lessor  when due  shipping  charges,  fees,
assessments and all taxes (municipal, state and federal) imposed upon a Lease or
the Product or its  ownership,  leasing,  renting,  possession or use except for
taxes based on Lessor's income.

4. Title
Product shall always  remain  personal  property.  Lessee shall have no right or
interest  in the  Product  except  as  provided  in this  Master  Lease  and the
applicable  Schedule and shall hold the Product  subject and  subordinate to the
rights of Lessor.  Lessee agrees to execute UCC financing statements as and when
requested  by Lessor  and  hereby  appoints  Lessor as its  attorney-in-fact  to
execute such financing statements. Lessor may file a photocopy of any Lease as a
financing statement.

Lessee will,  at its expense,  keep the Product free and clear from any liens or
encumbrances  of any kind (except any caused by Lessor) and will  indemnify  and
hold Lessor  harmless  from and  against any loss or expense  caused by Lessee's
failure to do so.  Lessee  shall give  Lessor  immediate  written  notice of any
attachment or judicial process affecting the Product or Lessor's  ownership.  If
requested,  Lessee  will label the  Product as the  property of Lessor and shall
allow, subject to Lessee's reasonable security  requirements,  the inspection of
the product during regular business hours.

5.  Use, Maintenance and Repair
Lessee,  at its own expense,  shall keep the Product in good repair,  appearance
and  condition,  other than  normal  wear and tear and shall  obtain and keep in
effect  throughout the term of the Schedule a hardware and software  maintenance
agreement with the manufacturer or other party  acceptable to Lessor.  All parts
furnished in connection with such repair and  maintenance  shall be manufacturer
authorized parts and shall immediately  become components of the Product and the
property  of  Lessor.  Lessee  shall  use the  Product  in  compliance  with the
manufacturer's or supplier's suggested guidelines.

6.  Delivery and Return of Product
Lessee assumes the full expense of transportation,  insurance,  and installation
to Lessee's site. Upon termination of each Schedule,  Lessee will provide Lessor
a letter from the manufacturer  certifying that the Product is in good operating
condition  and is eligible  for  continued  maintenance  and that the  operating
system is at the then current level,  unless under a Sun service contract during
the Lease Term.  Lessee,  at its  expense,  shall  deinstall,  pack and ship the
Product to a U.S. location  identified by Lessor.  Lessee shall remain obligated
to pay rent on the Product until the Product and  certification  are received by
Lessor.

7.  Assignment and Relocation
Lessee may  sublease or assign its rights  under this  agreement  with  Lessor's
prior  written  consent,  which  consent  shall  not be  unreasonably  withheld,
subject,  however,  to any terms and  conditions  which Lessor may  require.  No
permitted  assignment or sublease shall relieve Lessee or any of its obligations
hereunder.

Lessee  acknowledges  Lessor  may sell  and/or  assign its  interest  or grant a
security  interest in each Lease  and/or the  Product to an assignee  ("Lessor's
Assignee"),  so long as Lessee is not in default  hereunder.  Lessor or Lessor's
Assignee shall not interfere  with Lessee's right of quiet  enjoyment and use of
the Product. Upon the assignment of each Lease, Lessor's Assignee shall have any
and all discretions,  rights and remedies of Lessor and all references to Lessor
shall  mean  Lessor's  Assignee.  In no event  shall any  assignee  of Lessor be
obligated to perform any duty, covenant or condition under this Lease and Lessee
agrees it shall pay such  assignee  without  any  defense,  rights of set-off or
counterclaims and shall not hold or attempt to hold such assignee liable for any
of Lessor's obligations hereunder.

Lessee,  at its expense,  may relocate Product (after packing it for shipment in
accordance with the  manufacturer's  instructions)  to a different  address with
thirty (30) days prior written notice to Lessor.  The Product shall at all times
be used solely within the United States.

8.  Upgrades and Additions
Lessee may affix or install  any  accessory,  addition,  upgrade,  equipment  or
device on the Product  ("Additions")  provided  that such  Additions  (i) can be
removed without causing  material damage tot he Product,  (ii) do not reduce the
value of the Product and (iii) are obtained from or approved by Sun Microsystems
Computer  Corporation  and are not  subject to the  interest  of any third party
other than Lessor.  Any other  Additions may not be installed  without  Lessor's
prior written consent.  At the end of the Schedule Term, Lessee shall remove any
Additions  which (i) were not  leased by Lessor and (ii) are  readily  removable
without causing material damage or impairment of the intended function,  use, or
value of the Product and restore the Product to its original configuration.  Any
Additions  which are not so removable  will become the Lessor's  property  (lien
free).

9.  Lease End Options
Upon written  notice given at least ninety (90) days prior to  expiration of the
Lease Term, and provided Lessee is not in default under any Schedule, Lessee may
(i) exercise any purchase  option set forth on the  Schedule,  or (ii) renew the
Schedule for a minimum  extension period of twelve (12) months,  or (iii) return
the Product to Lessor at the expiration date of the Schedule pursuant to Section
6 above.

10.  Insurance, Loss or Damage
Effective  upon  shipment of Product to Lessee and until  Product is received by
Lessor,  Lessee shall provide at its expense (i)  insurance  against the loss or
theft  or  damage  to the  Product  for the  full  replacement  value,  and (ii)
insurance  against public liability and property damage.  Lessee shall provide a
certificate  of  insurance  that such  coverage  is in effect,  upon  request by
Lessor,  naming  Lessor  as  loss  payee  and/or  additional  insured  as may be
required.

Lessee shall bear the entire risk of loss,  theft,  destruction  of or damage to
any item of product. No loss or damage shall relieve Lessee of the obligation to
pay Rent or any other  obligation  under the  Schedule.  In the event of loss or
damage,  Lessee shall promptly notify Lessor and shall, at Lessor's option,  (i)
place the Product in good condition and repair, or (ii) replace the Product with
lien free Product of the same model,  type and  configuration  in which case the
relevant  Schedule  shall  continue  in full force and effect and clear title in
such Product shall automatically vest in Lessor, or (iii) pay Lessor the present
value of remaining  Rent plus the buyout  purchase  option price provided for in
the applicable Schedule.

11.  Selection, Warranties and Limitation of Liability
Lessee  acknowledges that it has selected the Product and disclaims any reliance
upon  statements  made by Lessor.  Lessee  acknowledges  and agrees that use and
possession  of the Product by Lessee shall be subject to and  controlled  by the
terms of any manufacturer's or, if appropriate,  supplier's warranty, and Lessee
agrees to look solely to the  manufacturer  or, if  appropriate,  supplier  with
respect to all  mechanical,  service and other claims,  and the right to enforce
all warranties made by said  manufacturer  are hereby assigned to Lessee for the
term of the Schedule.

EXCEPT AS SPECIFICALLY  PROVIDED  HEREIN,  LESSOR HAS NOT MADE AND DOES NOT MAKE
ANY  REPRESENTATIONS OR WARRANTIES,  EITHER EXPRESS OR IMPLIED, AS TO ANY MATTER
WHATSOEVER, INCLUDING, WITHOUT LIMITATION, NONINFRINGEMENT, THE DESIGN, QUALITY,
CAPACITY OR  CONDITION OF THE PRODUCT,  ITS  MERCHANTABILITY  OR FITNESS FOR ANY
PARTICULAR PURPOSE. IT BEING AGREED THAT AS THE LESSEE SELECTED BOTH THE PRODUCT
AND THE SUPPLIER, NO DEFECT, EITHER PATENT OR LATENT SHALL RELIEVE LESSEE OF ITS
OBLIGATION HEREUNDER, LESSEE AGREES THAT LESSOR SHALL NOT BE LIABLE FOR SPECIFIC
PERFORMANCE OR ANY  LIABILITY,  LOSS,  DAMAGE OR EXPENSE OF ANY KIND  INCLUDING,
WITHOUT LIMITATION,  INDIRECT,  INCIDENTAL,  CONSEQUENTIAL OR SPECIAL DAMAGES OF
ANY NATURE,  DAMAGES  ARISING FROM THE LOSS OF USE OF PRODUCT,  LOST DATA,  LOST
PROFITS, OR FOR ANY CLAIM OR DEMAND.

12.  Indemnity
Lessee shall indemnify and hold harmless  Lessor and Lessor's  Assignee from and
against any and all claims, actions, suits, proceedings,  liabilities,  damages,
penalties,  costs and expenses (including  reasonable  attorneys' fees), arising
out of the use, operation,  possession,  ownership (for strict liability in tort
only),  selection,  leasing,  maintenance,  delivery  or  return  of any item of
Product.

13.  Default and Remedies
Lessee  shall be in default of any Lease if (i) Lessee  fails to pay Rent within
ten (10) days of due date;  (ii) Lessee  fails to perform or observe or breaches
any covenant or condition or any  representation  or warranty in such Lease, and
such failure or breach continues  unremitted for a period of ten (10) days after
written notice from Lessor;  (iii) Lessee,  except as expressly permitted in the
Lease, attempts to move, sell, transfer, encumber, or sublet without consent any
item of Product leased under such Lease;  (iv) Lessee files or has filed against
it a petition in bankruptcy or becomes  insolvent or makes an assignment for the
benefit of creditors or consents to the  appointment of a trustee or receiver or
either shall be appointed for Lessee or for a  substantial  part of its property
without  its  consent,  or (v)  Lessee or any  guarantor  of Lessee is  declared
legally  deceased  or  if  Lessee  shall  terminate  its  existence  by  merger,
consolidation, sale of substantially all of its assets or otherwise.

Upon  default,  Lessor  may, at its  option,  take one or more of the  following
actions,  (i)  declare  all  sums  due and to  become  due  under  the  Schedule
immediately  due and payable,  (ii)  require  Lessee to return  immediately  all
Product  leased under such  Schedule to Lessor in  accordance  with  Paragraph 6
hereof,  (iii)  without  breach of the peace take  immediate  possession  of and
remove  the  Product;  (iv) sell any or all of the  Product at public or private
sale or otherwise dispose of, hold, use or lease to others, or, (v) exercise any
right or remedy which may be available to Lessor under applicable law, including
the right to recover damages for the breach of the Schedule. In addition, Lessee
shall be liable  for  reasonable  attorney's  fees,  other  costs  and  expenses
resulting  from any  default,  or the exercise of Lessor's  remedies,  including
placing such Product in the condition require by Paragraph 6 hereof. Each remedy
shall be cumulative and in addition to any other remedy  otherwise  available to
Lessor at law or in equity.  No express or implied  waiver of any default  shall
constitute a waiver of any of Lessor's other rights.

14.  Lessee's Representations
Lessee  represents and warrants for this Master Lease and each Schedule that the
execution,  delivery and  performance by Lessee have been duly authorized by all
necessary  corporate action; the individual  executing was duly authorized to do
so; the Master Lease and each Schedule  constitute valid,  binding agreements of
the Lessee  enforceable  in accordance  with their terms;  that all  information
supplied  by Lessee,  including  but not limited to the credit  application  and
other  financial  information  concerning  Lessee,  is accurate in all  material
respects as of the date  provided;  and if there is any material  change in such
information prior to manufacturer's or, if appropriate,  supplier's  shipment of
Product under the Schedule, Lessee will advise Lessor of such change in writing.

15.  Applicable Law
This Master  Lease and each  Schedule  shall in all  respects be governed by and
construed in accordance with the laws of the state of California  without giving
effect to the principles of conflict of laws.

16.  Miscellaneous
Lessee  agrees  to  execute  and  deliver  to  Lessor  such  further  documents,
including, but not limited to, financing statements,  assignments, and financial
reports and take such further action as Lessor may reasonably request to protect
Lessor's interest in the Product.

The  performance of any act or payment by Lessor shall not be deemed a waiver of
any  obligation  or default on the part of Lessee.  Lessor's  failure to require
strict performance by Lessee of any of the provisions of this Master Lease shall
not be a waiver thereof.  No rights or remedies referred to in Article 2A of the
Uniform  Commercial Code will be conferred on Lessee unless expressly granted in
this Master Lease.

This  Master  Lease   together   with  any  Schedule   constitutes   the  entire
understanding between the parties and supersedes any previous representations or
agreements  whether  verbal or written with respect to the use,  possession  and
lease of the Product described in that Schedule. In the event of a conflict, the
terms of the Schedule shall prevail over the Master Lease.

No amendment or charge of any of the terms or conditions herein shall be binding
upon  either  party  unless  they  are  made in  writing  and are  signed  by an
authorized  representative of each party. Each Schedule is  non-cancellable  for
the full term specified and each Schedule shall be binding upon, and shall inure
to the  benefit  of  Lessor,  Lessee,  and their  respective  successors,  legal
representatives and permitted assigns.

All agreements, representations and warranties contained herein shall be for the
benefit of Lessor and shall survive the execution,  delivery and  termination of
this Master Lease, any Schedule or related document.

Any  provision  of  this  Master   Agreement   and/or  each  Schedule  which  is
unenforceable shall not cause any other remaining provision to be ineffective or
invalid.  The captions set forth herein are for  convenience  only and shall not
define or limit any of the terms  thereof.  Any notices or demands in connection
with any Schedule  shall be given in writing by regular or certified mail at the
address indicated in the Schedule, or to any other address specified.

THIS MASTER LEASE SHALL BECOME EFFECTIVE ON THE DATE ACCEPTED BY LESSOR.

LESSOR:                                      LESSEE:

SUN MICROSYSTEMS FINANCE                     WORDCRUNCHER INTERNET TECHNOLOGIES,
A Sun Microsystems, Inc. Business            INC.

                                             By: _______________________________
By: _______________________________                (Authorized Signature)
      (Authorized Signature)
                                             Name: _____________________________
Name: _____________________________
                                             Title: ____________________________
Title: ____________________________
                                             Date: _____________________________
Date: _____________________________

<PAGE>

Sun Microsystems Finance
5500 Wayzata Boulevard, Suite 725
Golden Valley, MN 55416
800 786-3366

                        Lease Schedule ("Schedule") No. 001
                        To Master Lease Agreement ("Master Lease") No. SL7082094
--------------------------------------------------------------------------------
                  LESSEE                                  LESSOR
--------------------------------------------------------------------------------
NAME:    WordCruncher Internet Technologies,   SUN MICROSYSTEMS FINANCE
         Inc.                                  A SUN MICROSYSTEMS, INC.
ADDRESS: 405 East 12450 South                  BUSINESS
         Suite B                               901 SAN ANTONIO ROAD
         Draper, UT 84020                      PALO ALTO, CA 94303
ADMIN. CONTACT:   Mr. Ken Bell                 PHONE NO.: 800-786-3366
PHONE NO.:        801-816-9904                 FAX NO.: 612-513-3299

--------------------------------------------------------------------------------
              BILLING ADDRESS                        PAYMENT SCHEDULE
--------------------------------------------------------------------------------
                                               LEASE TERM:  24 MONTHS
Same as above                                  RENTAL:  $23,779.00* PER MONTH
                                               * Payments to be made via Auto-
                                               matic Bank Withdrawal
LESSEE PURCHASE ORDER NO.:                     SALES/USE TAX: Payment amount may
CONTACT:                                       be increased to
PHONE NO.:                                     include applicable sales/use tax.
--------------------------------------------------------------------------------
            LOCATION OF PRODUCT                     END OF LEASE OPTIONS
--------------------------------------------------------------------------------
Same as above                                  __X__   FMV PURCHASE OR RENEWAL
                                               _____   $1 PURCHASE OPTION
CONTACT:                                       _____   10% PURCHASE OPTION
PHONE NO.:                                     _____   OTHER:
--------------------------------------------------------------------------------

PRODUCT  DESCRIPTION AS DESCRIBED IN INTEGRATED BUSINESS SOLUTIONS QUOTATION NO.
Word 11-4-99 LESS INTEGRATED  BUSINESS  SOLUTIONS  EXHIBIT "A" ADDING INTEGRATED
BUSINESS  SOLUTIONS  QUOTATION  #'s  Word  11-3-99(1),  Word  11-30-99(2),  Word
11-30-99(3) Modified, Word 11-30-99(4),  Word 11-30-99(5), & Word 11-30-99(6), &
QWEST PRODUCTS & SERVICES PURCHASE ORDER FORMS DATED 11/23/99; TOTALING $97,688,
DATED 12/3/99;  TOTALING  $11,410,  & DATED 12/3/99;  TOTALING  $2,886  ATTACHED
HERETO.
--------------------------------------------------------------------------------
MASTER  AGREEMENT:  This  Schedule is issued and  effective  this date set forth
below  pursuant  to the  Master  Lease  identified  above.  All  of  the  terms,
conditions,  representations  and  warranties  of the  Master  Lease are  hereby
incorporated  herein and made a part hereof as if they were  expressly set forth
in this Schedule and this Schedule contains a separately  enforceable,  complete
and independent  lease with respect to the Product  described  herein.  By their
execution and delivery of this  Schedule,  the parties  hereby affirm all of the
terms, conditions, representations and warranties of the Master Lease.

The  additional  terms set forth on the  reverse  side hereof are made a part of
this Schedule.
--------------------------------------------------------------------------------
AGREED AND ACCEPTED BY:                       AGREED AND ACCEPTED BY:

SUN MICROSYSTEMS FINANCE                      LESSEE    WordCruncher Internet
A Sun Microsystems, Inc. Business                       Technologies, Inc.

BY: _________________________________         BY: /s/ James W. Johnston
NAME:  Vicki Kandl                            NAME:  James W. Johnston
TITLE:  Manager-Lease Originations            TITLE: Chairman
DATE: _______________________________         DATE:  13 Dec. 99

<PAGE>

Sun Microsystems Finance
5500 Wayzata Boulevard, Suite 725
Golden Valley, MN 55416
800 786-3366

Lease Schedule ("Schedule") No. 002
To Master Lease Agreement ("Master Lease") No. SL7082094
--------------------------------------------------------------------------------
                    LESSEE                            LESSOR
--------------------------------------------------------------------------------
NAME:    WordCruncher Internet Technologies,   SUN MICROSYSTEMS FINANCE
         Inc.                                  A SUN MICROSYSTEMS, INC.
ADDRESS: 405 East 12450 South                  BUSINESS
         Suite B                               901 SAN ANTONIO ROAD
         Draper, UT 84020                      PALO ALTO, CA 94303
ADMIN. CONTACT:   Mr. Ken Bell                 PHONE NO.: 800-786-3366
PHONE NO.:        801-816-9904                 FAX NO.: 612-513-3299
--------------------------------------------------------------------------------
          BILLING ADDRESS                           PAYMENT SCHEDULE
--------------------------------------------------------------------------------
Same as above                                  LEASE TERM:  24 MONTHS
                                               RENTAL:  $452.05* PER MONTH
LESSEE PURCHASE ORDER NO.:                     * Payments to be made using Auto-
CONTACT:                                       matic Bank Withdrawal
PHONE NO.:                                     SALES/USE TAX: Payment amount may
                                               be increased to
                                               include applicable sales/use tax.
--------------------------------------------------------------------------------
       LOCATION OF PRODUCT                        END OF LEASE OPTIONS
--------------------------------------------------------------------------------
Same as above                                  __X__   FMV PURCHASE OR RENEWAL
                                               _____   $1 PURCHASE OPTION
CONTACT:                                       _____   10% PURCHASE OPTION
PHONE NO.:                                     _____   OTHER:
--------------------------------------------------------------------------------
PRODUCT  DESCRIPTION  AS  DESCRIBED  IN QWEST  COMMUNICATIONS  QUOTATIONS  DATED
12/19/99 TOTALING $2,591.00 & DATED 12/3/99 TOTALING $12,503.00 ATTACHED HERETO.
--------------------------------------------------------------------------------
MASTER  AGREEMENT:  This  Schedule is issued and  effective  this date set forth
below  pursuant  to the  Master  Lease  identified  above.  All  of  the  terms,
conditions,  representations  and  warranties  of the  Master  Lease are  hereby
incorporated  herein and made a part hereof as if they were  expressly set forth
in this Schedule and this Schedule contains a separately  enforceable,  complete
and independent  lease with respect to the Product  described  herein.  By their
execution and delivery of this  Schedule,  the parties  hereby affirm all of the
terms, conditions, representations and warranties of the Master Lease.

The  additional  terms set forth on the  reverse  side hereof are made a part of
this Schedule.
--------------------------------------------------------------------------------
AGREED AND ACCCEPTED BY:                    AGREED AND ACCCEPTED BY:

SUN MICROSYSTEMS FINANCE                    LESSEE   WordCruncher Internet
A Sun Microsystems, Inc. Business                    Technologies, Inc.

BY: _______________________________         BY: /s/ Kenneth W. Bell
NAME:  Carrie A. Halvorson                  NAME:  Kenneth W. Bell
TITLE:  Sun Programs Manager                TITLE:  SRVP & CFO
DATE: _____________________________         DATE:  1/26/00

<PAGE>

                       ADDITIONAL TERMS FOR SMCC PRODUCTS

The  following  additional  terms and  conditions  shall  govern the use of SMCC
Products leased hereunder.

1.0  USE OF SOFTWARE

Lessee's use of any software Products  ("Software") provided under this Schedule
shall be governed by the object code license accompanying such Software.

2.0  WARRANTY

Product  warranties  may vary  depending  on the specific  SMCC Product  leased.
Applicable terms and conditions are as set out in the then current U.S. End User
Price List.  Software is warranted to conform to published  specifications for a
period of ninety  (90) days  from the date of  delivery.  SMCC does not  warrant
that: (i) operation of any Software will be uninterrupted or error free; or (ii)
functions  contained  in  Software  will  operate in  combinations  which may be
selected  for use by the  licensee or meet the  licensee's  requirements.  These
warranties extend only to Lessee as an original Lessee.

Lessee's  exclusive  remedy and SMCC's entire  liability under these  warranties
will be: (i) with respect to Product,  repair or at SMCC's option,  replacement;
and (ii) with respect to Software, use its best efforts to correct such Software
as  soon  as  practical   after   licensee  has  notified   SMCC  of  Software's
nonconformance.  If such repair,  replacement  or correction  is not  reasonably
achievable,  SMCC will  refund the rental  fee/license  fee.  Unless  Lessee has
executed an on-site service agreement,  repair or replacement will be undertaken
at a service location authorized by SMCC.

All Software customization is provided "AS IS", without a warranty of any kind.

No SMCC  warranty  shall apply to any Software that is modified  without  SMCC's
written  consent or any Product or  Software  which has been  misused,  altered,
repaired or used with  equipment or software not supplied or expressly  approved
by SMCC.

SMCC  reserves the right to change these  warranties at any time upon Notice and
without liability to Lessee or third parties.

EXCEPT AS SPECIFIED IN THIS  AGREEMENT,  ALL EXPRESS OR IMPLIED  REPRESENTATIONS
AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE HEREBY DISCLAIMED.

3.0  TRADEMARKS AND OTHER PROPRIETARY RIGHTS

"Trademarks" means all company names,  products' names, marks,  logos,  designs,
trade dress and other designations or brands used by Sun Microsystems, Inc., its
subsidiaries and affiliates ("Sun") in connection with Products, including, Sun,
Sun Microsystems,  the Sun logo, SPARCstation,  SPARCserver, and all Sun product
designs.

Lessee is granted no right, title, license or interest in the Trademarks. Lessee
acknowledges  Sun's rights in the  Trademarks and agrees that any and all use of
the Trademarks by Lessee shall inure to the sole benefit of Sun.

4.0  HIGH RISK ACTIVITIES

PRODUCTS ARE NOT FAULT-TOLERANT  AND ARE NOT DESIGNED,  MANUFACTURED OR INTENDED
FOR USE OR  RESALE  AS  ON-LINE  CONTROL  EQUIPMENT  IN  HAZARDOUS  ENVIRONMENTS
REQUIRING FAIL-SAFE PERFORMANCE, SUCH AS IN THE OPERATION OF NUCLEAR FACILITIES,
AIRCRAFT NAVIGATION OR COMMUNICATION  SYSTEMS, AIR TRAFFIC CONTROL,  DIRECT LIFE
SUPPORT, OR WEAPONS SYSTEMS IN WHICH THE FAILURE OF PRODUCTS COULD LEAD DIRECTLY
TO DEATH,  PERSONAL INJURY,  OR SEVERE PHYSICAL OR  ENVIRONMENTAL  DAMAGE ("HIGH
RISK ACTIVITIES").  SMCC SPECIFICALLY  DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY
OF FITNESS FOR HIGH RISK ACTIVITIES.

Lessee  represents  and  warrants  that it will not use,  distribute  or  resell
Products  (including  Software) for High Risk Activities and that it will ensure
that its  end-users  or  customers  of Product are  provided  with a copy of the
notice in the previous paragraph.QWEST INTERNET SOLUTIONS, INC.
                   Dedicated Internet Access Service Agreement

     1. General. This Agreement is made by and between Qwest Internet Solutions,
Inc., a Delaware corporation with an address at 555 Seventeenth Street,  Denver,
CO 80202 ("Qwest") and Customer ("Customer") as identified below. This Agreement
shall e effective on the date that it is executed by Qwest following  Customer's
execution ("Effective Date"). This Agreement sets forth the terms and conditions
pursuant to which Qwest shall provide to Customer the Qwest  Dedicated  Internet
Access Service ("Service")  described in Addendum A-2 hereto,  which Addendum is
incorporated by reference herein.

     2. Rates and Charges:  Payment. Customer agrees to pay all applicable rates
and charges set forth on Addendum A-1 hereto,  which Addendum is incorporated by
reference  herein.  In addition  to such rates and  charges,  Customer  shall be
responsible  for all  sales and use  taxes,  as well as any  duties  or  levies,
arising in connection with the Service, including without limitation any and all
fees and taxes which may be imposed by any internet registration  authority.  IN
connection with the  registration  and maintenance of Customer's  domain name(s)
and/or internet address(es),  if any. Billing for the recurring component of the
Service shall be monthly in advance.  Payment for the non-recurring component of
the Service,  including  initial set-up and  installation  fees shall be payable
upon execution of Addendum A-1. Charges shall be due upon Customer's  receipt of
invoice and payable  within  thirty (30) days of such date.  Any amount not paid
within such period shall bear  interest at the lesser of (i) the rate of one and
one-half  percent (1 1/2%) per month,  or (ii) the  highest  rate  permitted  by
applicable  law if Customer  reasonably and in good fait disputes any portion of
an  invoice,  Customer  shall  timely pay the full  invoiced  amount and provide
Qwest, within thirty (30) days of payment a written statement adequately support
Customer's  position  regarding the dispute.  Qwest shall  determine in its good
faith business  judgment  whether such invoiced times were erroneous,  and shall
issue a credit to  Customer if it so  determines.  Qwest  reserves  the right to
change or modify the rates and charges for the  Service or  eliminate  or modify
certain  components  of the  Service,  upon not less than  forty-five  (45) days
advance  written  notice  to  Customer.  In the  event of such  modification  or
elimination with respect to the Service,  Customer may terminate this Agreement,
without  penalty,  upon not less than thirty (30) days advance written notice to
Qwest. Customer's execution of this Agreement signifies Customer's acceptance of
Qwest's  initial and  continuing  credit review and approval.  Qwest reserve the
right to withhold implementation of Service pending completion of Qwest's credit
review and Qwest may condition initiation of Service on its receipt of a deposit
or such other means to establish reasonable assurance of payment.

     3. Term and Termination.

     (a) This Agreement  shall be effective upon the Effective Date and continue
until the expiration (or termination) of Addendum A-1 as issued pursuant hereto.
Unless  otherwise  set forth in  Addendum  A-1,  the term with  respect  to such
Addendum A-1 (its "Term") shall commence on the date upon which, with respect to
the Service  ordered,  the Service is made  available  for use by Customer,  and
continue for a period of twelve (12) months.  Addendum A-1 may be  terminated by
either party at the end of its Term by giving written notice at least sixty (60)
days prior thereto,  but in the absence of such notice,  such Addendum A-1 shall
automatically renew under the same terms and conditions for a term equal to that
of its original  Term (such renewal term shall also be referred to herein as the
"Term").  In the event Customer terminates the Agreement prior to the conclusion
of the Term,  Customer  shall  pay to Qwest all  charges  for  Service  provided
through the  effective  date of such  cancellation  plus a  cancellation  charge
determined as follows: (i) if the Term for the cancelled Service is one (1) year
or less, then the cancellation charge shall be an amount equal to the balance of
the monthly  Service  charges (then in effect at the time of  cancellation)  for
such  cancelled  Service that would  otherwise have become due for the unexpired
balance of the Term;  (ii) if the Term for the  canceled  Service is longer than
one(1) year and such  cancellation  becomes effective prior to the completion of
the first year of the Term, the cancellation  charge shall be an amount equal to
the  balance  of the  monthly  Service  charges  (then in  effect at the time of
cancellation)  for such cancelled  Service that otherwise  would have become due
for the  unexpired  portion  of the first year of the Term,  plus fifty  percent
(50%) of the  balance of such  monthly  charges  for the  remainder  of the Term
beyond the first year; and (iii) if the Term for the cancelled Service is longer
than one (1) year and such  cancellation  becomes  effective after completion of
the first year of the Term, the cancellation  charge shall be an amount equal to
fifty  percent  (50%) of the balance of the  monthly  Service  charges  (then in
effect at the time of  cancellation)  for such cancelled  Service that otherwise
would have  become due and  payable for the  unexpired  portion of the Term.  In
addition,  if Customer  was  granted a discount  or waiver  with  respect to any
non-recurring  charges based on the duration of Customer's  Term  commitment (an
"NRC  Discount"),  then  Customer  shall  also  pay an  amount  equal to the NRC
Discount. It is agreed that Qwest's damages if Service is cancelled prior to the
completion of the Term shall be difficult or  impossible to ascertain,  thus the
amounts set forth  herein are intended to  establish  liquidated  damages in the
event of cancellation and are not intended as a penalty.

     (b)  Qwest  may  terminate  this  Agreement  and/or  cease or  suspend  the
provision of the Service upon default of  Customer.  Default  includes:  (i) the
failure to pay any amount when due  hereunder  (after five (5) days prior notice
of such  failure  to pay);  (ii) the filing of a petition  in  bankruptcy  by or
against Customer; and (iii) any material default of this Agreement including but
not limited to violation of the "AUP" (as  hereinafter  defined) or conduct that
Qwest, in its sole  discretion,  believes may subject Qwest to civil or criminal
litigation,  charges and/or damages. If Qwest has suspended the Service pursuant
to this Section 3(b),  Qwest shall require a reconnection fee in order to resume
Service.  Termination  shall not relieve  Customer of its  obligation to pay all
fees for Service accrued and owing u to and including the date of termination or
otherwise  payable  pursuant to Section 3(a) above,  nor shall it preclude Qwest
from pursuing any other remedies available to it, at law or in equity.

     (c) In  the  event  a law or  regulatory  action  prohibits,  substantially
impairs or makes impracticable the provision of Service under this Agreement, as
determined by Qwest, Qwest may, at its option and without  liability,  terminate
this  Agreement  or modify  the  Service  or the terms  and  conditions  of this
Agreement  in order  to  conform  to such  action  ("Regulatory  Modification");
provided,  however,  that Qwest shall  provide  thirty (30) days written  notice
prior to Customer of any such Regulatory Modification,  unless Qwest determines,
in its  good  faith  business  judgment,  that it is  necessary  to  reduce  the
foregoing notice period. Use by Customer of the Service after  implementation of
a  Regulatory  Modification  shall  constitute  acceptance  by  Customer of such
changes.

     4. Rights and Obligations of Customer.  Customer represents that (a) it has
full right and authority to enter into this  Agreement;  (b) it will not use the
Service  in  any  manner  which  is in  violation  of any  law  or  governmental
regulation,  or Qwest's  Acceptable  Use Policy  ("AUP") as amended from time to
time by Qwest,  which AUP is posted on Qwest's web site at  (www.qwest.com)  and
which  is  incorporated  by  reference  herein;  (c)  the  "Customer  Data"  (as
hereinafter  defined)  will not  violate  or  infringe  the  rights  of  others,
including,  without limitation,  any patent, copyright,  trademark, trade dress,
trade secret,  privacy,  publicity,  or other personal or proprietary right; (d)
the Customer Data will not include  indecent or obscene material or constitute a
defamation  or libel of Qwest or any  third  party  and will not  result  in the
obligation of Qwest to make payment of any third party  licensing  fees; and (e)
it will comply with all relevant  export and encryption  laws and regulations of
the United States.  For purposes of this Section 4,  "Customer  Data" shall mean
the text, data, images, sounds, photographs,  illustrations, graphics, programs,
code and other materials transmitted through the Service hereunder.

     5.  Equipment of Software Not Provided By Qwest.  Customer  shall be solely
responsible for the installation,  operation, maintenance, use and compatibility
of  equipment  or  software  not  provided  by Qwest  and  Qwest  shall  have no
responsibility or liability in connection therewith. In the event that equipment
or software not provided by Qwest  impairs  Customer's  use of any Service:  (a)
Customer  shall  nonetheless  be liable for payment for all Service  provided by
Qwest; and (b) any service  specifications or service levels (and  corresponding
service credits) generally  applicable to the Service shall not apply.  Customer
shall  cooperate  with  Qwest  in  setting  the  initial  configuration  for its
equipment's  interface with the Service and comply with Qwest's  instructions in
connection therewith.

     6. Rights and Obligations of Qwest; Disclaimer of Warranties.

     (a)  Qwest,  at its sole  discretion,  may secure  domain  names and assign
internet address space (subject to reasonable  availability)  for the benefit of
Customer  during  the Term,  and Qwest will route  those  addressees  on Qwest's
network,  it being  understood  and agreed that neither  Customer nor any of its
"Users" (as  defined in the AUP) shall have the right to route these  addresses.
Customer  understands and agrees that it shall have no ownership interest in any
IP address which Qwest obtains on Customer's  behalf and that Qwest shall retain
ownership  of all such IP  addresses,  and upon  termination  of the  Agreement,
Customer's access to and utilization of such IP addresses shall terminate.

     (b) Customer  agrees that it is solely  responsible  for  assessing its own
computer and transmission network needs and the results to be obtained therefrom
and Qwest exercises no control whatsoever over the merchandise,  information and
services  offered or accessible on the  Internet.  Qwest shall use  commercially
reasonable  efforts to (i) monitor its network and its  interconnection to other
networks  and (ii)  maintain  its  network,  including  interconnections,  in an
operational  state (except  during  scheduled  maintenance)  in order to provide
Service in  accordance  with any  applicable  service level  agreement  ("SLA").
CUSTOMER ASSUMES TOTAL  RESPONSIBILITY  FOR CUSTOMER'S USE AND USERS' USE OF THE
SERVICE,  SOFTWARE OR EQUIPMENT  PROVIDED BY QWEST,  IF ANY,  AND THE  INTERNET.
CUSTOMER UNDERSTANDS AND AGREES FURTHER THAT THE INTERNET (1) CONTAINS MATERIALS
SOME OF WHICH ARE SEXUALLY EXPLICIT OR MAY BE OFFENSIVE AND (2) IS ACCESSIBLE BY
PERSONS WHO MAY  ATTEMPT TO BREACH THE  SECURITY  OF QWEST'S  AND/OR  CUSTOMER'S
NETWORK(S).  QWEST HAS NO CONTROL OVER AND EXPRESSLY  DISCLAIMS ANY LIABILITY OR
RESPONSIBILITY  WHATSOEVER  FOR SUCH  MATERIALS  OR  ACTIONS  AND  CUSTOMER  AND
CUSTOMER'S  USERS  ACCESS  THE  SERVICE  AT  CUSTOMER'S  OWN  RISK.   EXCEPT  AS
SPECIFICALLY  SET FORTH  HEREIN OR IN THE  ADDENDUM,  THE  SERVICE  AND  RELATED
SOFTWARE AND/OR EQUIPMENT  PROVIDED BY QWEST, IF ANY, ARE PROVIDED ON AN "AS IS"
AND "AS  AVAILABLE"  BASIS  WITHOUT  WARRANTIES OF ANY KIND,  EITHER  EXPRESS OR
IMPLIED,  INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE,  NONINFRINGEMENT  OR
IMPLIED WARRANTIES OF MERCHANTABILITY  OR FITNESS FOR A PARTICULAR  PURPOSE.  NO
ADVICE OR INFORMATION GIVEN BY QWEST, ITS AFFILIATES OR ITS CONTRACTORS OR THEIR
RESPECTIVE  EMPLOYEES  SHALL  CREATE A  WARRANTY.  Some  states do not allow the
limitation of implied warranty,  and therefore certain  provisions may not apply
to customers located in those states.

     7. Limitation of Liability.  TO THE MAXIMUM EXTENT  PERMITTED BY LAW, IN NO
EVENT SHALL QWEST, ITS AFFILIATES OR AGENTS BE LIABLE FOR ANY DIRECT,  INDIRECT,
INCIDENTAL,  SPECIAL,  PUNITIVE  OR  CONSEQUENTIAL  DAMAGES  OR LOST OR  IMPUTED
PROFITS OR ROYALTIES,  LOST DATA OR COST OF PROCUREMENT  OF SUBSTITUTE  GOODS OR
SERVICES  ARISING FROM OR RELATED TO THE SERVICE OR THIS AGREEMENT  WHETHER FOR,
AMONG OTHER THINGS, BREACH OF WARRANTY OR ANY OBLIGATION ARISING THEREFROM,  AND
WHETHER  LIABILITY  IS  ASSERTED  IN,  AMONG  OTHER  THINGS,  CONTRACT  OR  TORT
(INCLUDING BUT NOT LIMITED TO NEGLIGENCE AND STRICT PRODUCT  LIABILITY)  WHETHER
OR NOT QWEST HAS BEEN  ADVISED  OF THE  POSSIBILITY  OF ANY SUCH LOSS OR DAMAGE.
QWEST'S  LIABILITY  HEREUNDER  SHALL IN NO EVENT  EXCEED AN AMOUNT  EQUAL TO THE
AVERAGE MONTHLY RECURRING CHARGE PAID BY CUSTOMER FOR THE SERVICE,  SUCH AVERAGE
MONTHLY  CHARGE  TO BE  CALCULATED  BASED  UPON  THE  PERIOD  COMMENCING  ON THE
EFFECTIVE  DATE AND  CONCLUDING  ON THE DATE A CLAIM  IS MADE.  CUSTOMER  HEREBY
WAIVES ANY CLAIM THAT THESE EXCLUSIONS DEPRIVE IT OF AN ADEQUATE REMEDY OR CAUSE
THIS  AGREEMENT TO FAIL OF ITS ESSENTIAL  PURPOSE.  Except as  specifically  set
froth in the SLA,  the  foregoing  sets forth  Customer's  exclusive  remedy for
breach of this  Agreement  by Qwest.  Some states do not allow the  exclusion of
incidental or consequential damages, and therefore certain provisions hereof may
not apply to customers located in those states. The provisions of this Section 7
allocate the risks between Qwest and Customer and Qwest's  pricing  reflects the
allocation of risk and limitation of liability specified herein.

     8. Indemnity.  Customer agrees to defend,  indemnify and hold Qwest and its
affiliates harmless from any and all liabilities,  costs and expenses, including
reasonable  attorneys' fees,  related to or arising from: (a) any breach of this
Agreement  by Customer or Users;  (b) the use of the Service or the  Internet or
the placement or transmission of any information, software or other materials on
the  Internet by Customer or Users,  including  but not limited to any  Customer
Data;  (c) acts or omissions of Customer,  Customer's  agents or  contractors in
connection with, among other things,  the installation,  maintenance,  presence,
use or removal of equipment or software not provided by Qwest connected or to be
connected to the  Service;  and (d) claims for  infringement  of any third party
proprietary right,  including  copyright,  patent,  trade secrete and trademarks
rights,  arising  from  the use of any  services,  equipment  and  software  not
provided by Qwest.

     9.  Non-Solicitation  of Employees.  Customer shall not, during the Term of
this  Agreement  and  for a  period  of one (1)  year  thereafter,  directly  or
indirectly  solicit,  employ,  offer to employ, nor engage as a consultant,  any
employee of Qwest with whom Customer had contact pursuant to this Agreement.

     10. Non-Disclosure. Except with respect to information in the public domain
or which is legally required to be disclosed, Customer shall not disclose any of
the terms and  conditions  of this  Agreement to any third party during the Term
and for a period of twelve (12) months thereafter.

     11.  Assignment.  Customer  shall not assign this  Agreement or, unless set
forth in Addendum  A-1,  resell the right to use the Service,  without the prior
written consent of Qwest.

     12. Miscellaneous.

     (a) Any dispute  relating to this Agreement  shall be submitted for binding
arbitration under the Commercial  Arbitration Rules of the American  Arbitration
Association  and  judgment  on any award  entered  therein may be entered in any
court of competent  jurisdiction.  The venue for any such  arbitration  shall be
Denver, Colorado.

     (b) In the  event  that  any  portion  of  this  Agreement  is  held  to be
unenforceable,  the  unenforceable  portion  shall be  construed  as  nearly  as
possible to reflect the original  intent of the parties and the remainder of the
provisions shall remain in full force and effect.

     (c) Qwest's  failure to insist upon strict  performance of any provision of
this  Agreement  shall  not be  construed  as a  waiver  of  any  of its  rights
hereunder.

     (d) The terms and  conditions  of this  Agreement,  including  all Addenda,
shall prevail  notwithstanding  any different or additional terms and conditions
of any  purchase  order or other  form for  purchase  or  payment  submitted  by
Customer to Qwest.

     (e) All terms and provisions of this Agreement which should by their nature
survive the  termination of this Agreement  shall so survive,  including but not
limited sections 3, 4, 6, 7, 8, 9, 10 and 12.

     (f) Qwest is acting as n independent  contractor  and shall have  exclusive
control of the manner and means of performing its obligations.

     (g)  Qwest  will not be  responsible  for  performance  of its  obligations
hereunder where delayed or hindered by war, riots, embargoes, strikes or acts of
its vendors,  suppliers,  accidents,  acts of God, or any other event beyond its
control.

     (h) All  notices  shall  be  sent by  registered  or  certified  mail or by
overnight commercial delivery to the address set forth in this Agreement by each
party. Notices to Qwest shall be sent to the attention of its General Counsel.

     (i) This Agreement  shall be governed by the laws of the State of New York.
Any cause of  action  Customer  may have with  respect  to the  Service  must be
commenced  within one (1) year after the claim or cause of action arises or such
claim or cause of action is barred.  In any  proceeding  to enforce the terms of
this  Agreement,  the party  prevailing  shall be entitled to recover all of its
expenses, including, without limitation, reasonable attorney's fees.

     (j) This Agreement may be executed in separate counterparts using facsimile
copies,  each of which  shall be deemed an  original,  and all of which shall be
deemed one and the same instrument and legally binding upon the parties.

     (k) This Agreement, including the AUP (as such AUP may be amended from time
to time),  Addendum  A-1 and  Addendum  A-2,  constitutes  the entire  agreement
between Customer and Qwest with respect to the Service.  This Agreement may only
be amended in a written agreement executed by authorized representatives of both
parties hereto.

CUSTOMER

WORD CRUNCHER INTERNET TECHNOLOGIES INC.

/s/
----------------------------------------------------------
Signature of Authorized Representative             Date

Martin Cryer, VP Product Dev.
----------------------------------------------------------
Name and Title of Authorized Representative

Customer Address:

405 East 12450 South, Suite B
Draper, UT   84020

QWEST INTERNET SOLUTIONS, INC.

----------------------------------------------------------
Signature of Authorized Representative             Date

----------------------------------------------------------
Name and Title of Authorized Representative

<PAGE>

                                      Qwest

                     ADDENDUM A-2 TO QWEST SERVICE AGREEMENT
              Dedicated Internet Access ("DIA") Service Description

This  Addendum  A-2 to the  agreement  by and  between  Customer  and Qwest (the
"Agreement")  sets forth the  description of Qwest's  Dedicated  Internet Access
("DIA") Service, as provided pursuant to such Agreement. Except as otherwise set
forth herein,  capitalized terms shall have the definitions  assigned to them in
the Agreement.

Qwest DIA Service consists of: (i) a dedicated,  high-speed  network  connection
between Customer's  premises (as specified in Addendum A-1 of the Agreement) and
Qwest's domestic  (continental  United States) Internet protocol ("IP") network;
and (ii) routing services, based upon the Transmission Control Protocol/Internet
Protocol  which  will  afford  Customer  Internet  connectivity.   The  specific
bandwidth and,  therefore,  the speed or rate at which Customer may transmit and
receive  data via its Internet  connection,  is specified in Addendum A-1 of the
Agreement.  If specified in Addendum A-1, Qwest will, on Customer's  behalf, use
commercially  reasonable  efforts to perform  the  following  as part of the DIA
Service; (i) order local access facilities  connecting  Customer's premises to a
Qwest  point-of  presence;  and/or (ii) secure IP address  space for Customer in
accordance with Addendum A-1. Estimated dates of completion including Firm Order
Commitments (collectively, the "FOC Dates") are often dependent on parties other
than Qwest, including Local Exchange Carriers; therefore, FOC Dates are provided
on a "Best  efforts"  basis,  but Qwest makes no guarantees  regarding FOC Dates
except as may be specifically  set forth in the Service Level Agreement  ("SLA")
below.

For  Customers  purchasing  "Burstable"  DIA Services as set forth  herein,  the
methodology for Burstable Billing is as follows: Usage samples are taken every 5
minutes  throughout the month.  Only one sample is captured for each five-minute
period,  even  though  there are  actually  two  samples  take;  one for inbound
utilization and one for outbound utilization. The higher of these two figures is
retained. At the end of the billing period, the samples are ordered from highest
to lowest.  The result is a database of over 8,000 samples (12  samples/hour *24
hours/day *30  days/month),  with the highest sample listed first and the lowest
sample listed last. The top 5% of the samples  (representing the top 5% of usage
levels) are  discarded.  The highest  remaining  sample is used to calculate the
usage level. This is the 95th percentile of peak usage.

The DIA  Service  purchased  herein is  subject  to the  following  SLA which is
effective as of the first day of the second month after initial  installation of
Services.

NETWORK AVAILABILITY GOAL
-------------------------

NETWORK AVAILABILITY GOAL.
For  domestic  Qwest  Internet  Services,  Qwest's  goal is to maintain  network
availability at the bandwidth specified in the Addendum of 100%.

COMPONENTS INCLUDED.
All  components  of the Qwest IP Network  (e.g.  POPs,  Routers,  Circuits)  and
Qwest-provided local access facilities used to access the Qwest IP Network (e.g.
Local Loop) are included in the determination of Network Availability.

NETWORK  AVAILABILITY  MEASUREMENT  AND REMEDIES.
Network  Downtime is  measured  based on the total  outage time of the  affected
Services.  Network Downtime shall exist when a particular  Customer circuit (the
"Affected Service") is unable to transmit data and Qwest records such failure in
the Qwest trouble ticket system.  Network Downtime is measured from the time the
trouble  ticket is  opened to the time the  Affected  Service  is again  able to
transmit  and  receive  data.  Upon  Customer's  written  request  to  the  Call
Management  Center  made within  five (5)  business  days of the last day of the
month in which the Network  Downtime  occurred,  Qwest  shall  provide a service
credit equal of the  pro-rated  charges for one day of Services for the Affected
Service for each cumulative hour of Network Downtime.

SERVICE CREDIT EXCEPTIONS.
Service  credits  will not be  available to Customer in cases which the Services
are  unavailable  as a  result  of (i)  the  negligence,  acts or  omissions  of
Customer,  its  employees,  contractors  or  agents or its end  users;  (ii) the
failure or  malfunction  of  equipment,  applications  or  systems  not owned or
controlled by Qwest, (iii)  circumstances or causes beyond the control of Qwest,
including  instances of Force  Majeure (as defined in this  Agreement),  or (iv)
scheduled service maintenance,  alteration, or implementation. Such credits will
be granted  only if Customer  affords  Qwest full and free access to  Customer's
premises and equipment to make necessary repairs, maintenance, testing. etc.

NETWORK DELAY GOAL
-------------------

NETWORK DELAY GOAL.
Qwest's goal is to maintain an average  roundtrip  POP-to POP (e.g. IP Backbone)
on-network delay of 75 milliseconds.

CALCULATION.
The calculation for average  roundtrip network delay (Average Network Delay) for
a given month is as follows based on the procedure criteria defined below:

         [SIGMA] (Roundtrip Delay for POP-POP trunks) = Average Network
         --------------------------------------------
              Delay Total Number of POP-POP trunks

COMPONENTS  INCLUDED.
All components of the Qwest IP Network shall be included in the determination of
Average Network Delay.

AVERAGE NETWORK DELAY  MEASUREMENT AND REMEDIES.
Average  Network  Delay will be  measured by software  and  hardware  components
capable  of  measuring  application  traffic  and  responses  at each  POP to be
measured  for  roundtrip  delay.  Measurements  shall be performed on an ongoing
basis to adequately  determine a consistent  average  performance  level for the
calculation,  and  posted to the Qwest web site  provided  to  Customer.  If the
Average  Network  Delay falls below the Network  Delay Goal within the  calendar
month,  Qwest shall  provide a service  credit equal of 10% percent of the total
monthly charges relating to the affected Services.

SERVICE  CREDIT  EXCEPTIONS.
Service  credits will not be available in cases where the Average  Network Delay
exceeds  the  Network  Delay  Goal as a result  of (i) the  negligence,  acts or
omissions of Customer,  its  employees,  contractors or agents or its end users;
(ii) the failure or malfunction of equipment,  applications or systems not owned
or  controlled  by Qwest,  (iii)  circumstances  or causes beyond the control of
Qwest,   including  instances  of  Force  Majeure,  or  (iv)  scheduled  service
maintenance, alteration, or implementation. Such credits will be granted only if
Customer affords Qwest full and free access to Customer's premises and equipment
to make necessary repairs, maintenance, testing, etc.

REPORTING LEVEL GOAL
---------------------

REPORTING LEVEL GOAL.
Qwest's goal is to report service  interruptions within 10 minutes or less after
Qwest's determination that the Customer's Services are unavailable.

DEFINITION  AND  PROCESS.
If Qwest determines that the Services are unavailable  (i.e. router is unable to
transmit  and/or receive data),  Qwest will contact  Customer within 10 minutes,
via an agreed upon method.  In connection  with Qwest's  obligations  to contact
Customer,  Customer  must  provide a valid  pager  number,  fax  number or email
address.   Customer  is  solely   responsible  for  providing  accurate  contact
information for customer's designated point of contact.

COMPONENTS  INCLUDED.
All components of the Qwest IP Network shall be included in the determination of
whether Qwest has met the Reporting Level Goal.

REMEDIES.
Upon  verification  by Qwest that Qwest failed to meet the Reporting Level Goal,
Qwest shall provide a service  credit equal to the prorated  charges for one day
of network  connectivity for the affected Services;  provided,  however,  that a
maximum of one such credit may be accrued per day.

SERVICE  CREDIT  EXCEPTIONS.
Service  credits  will not be  available  in cases where the failure to meet the
Reporting Level Goal is a result of (i) Customer's  failure to provide valid and
accurate contact information as set forth above; (ii) the failure or malfunction
of equipment,  applications  or systems not owned or controlled by Qwest,  (iii)
circumstances  or causes  beyond the control of Qwest,  including  instances  of
Force  Majeure  (as  defined  in  this  Agreement),  or  (iv)  schedule  service
maintenance, alteration, or implementation.

MAINTENANCE WINDOW DEFINITION
-----------------------------

Maintenance  performed by Qwest shall be  classified as one of the following two
(2) types:

NORMAL MAINTENANCE.
Normal maintenance shall refer to: (i) upgrades of hardware or software; or (ii)
upgrades to increase  capacity.  Normal  Maintenance  while being  conducted may
degrade the quality of the Services  provided which may include an outage of the
Services;  provided,  however than an outage related to Normal Maintenance shall
not be deemed to be Network Downtime.  Normal maintenance shall be undertaken by
Qwest  only on Sunday  morning  between  the hours of 12:00 AM and 6:00 AM Local
Time and on  Wednesday  morning  between the hours of 12:00 AM and 6:00 AM Local
Time.  For  purposes of this SLA,  "Local Time" shall refer to the local time in
the time zone in which an Affected Service is located;  provided,  however, that
if Affected Services are located in multiple time zones,  Local Time shall refer
to Eastern  Standard  Time.  Qwest shall  provide  two (2) days prior  notice of
Normal Maintenance.

URGENT MAINTENANCE.
Urgent  maintenance  shall refer to efforts by Qwest to correct Qwest IP Network
conditions which are likely to cause a material Service outage and which require
immediate correction. Urgent Maintenance, while being conducted, may degrade the
quality of the  Services  provided to an Affected  Service  which may include an
outage of the Services.  An outage related to Urgent Maintenance shall be deemed
an outage for  purposes  of  calculating  Network  Downtime  and Actual  Network
Availability.  Qwest may undertake  Urgent  Maintenance  at any time Qwest deems
necessary.  Qwest shall provide notice of Urgent Maintenance to Customer as soon
as is commercially practicable under the circumstances.

INSTALLATION  GOAL.
Except as otherwise  stated in the applicable  Addendum,  Qwest  guarantees that
with respect to (a) frame relay, fractional T-1 and T-1 circuits, the local loop
and Qwest port shall be installed within 45 business days, (b) T-3 circuits, the
local loop and Qwest port shall be installed  within 60 business  days,  and (c)
OC-3 circuits,  the local loop and Qwest port shall be installed within the time
period specified in writing by a Qwest Sales Manager (the" Installation  Goal").
These installation  intervals shall commence at the close of business on the day
upon which Customer has provided Qwest with a signed  Agreement,  any applicable
Addenda,  a  completed  Contact  Form,  and  a  completed  and  approved  credit
application.  Upon Customer's  written request,  if Qwest determines in its good
faith  discretion  that it has failed to meet this  installation  Goal,  then it
shall credit  Customer's  account for one-half of the set-up fee with respect to
the affected Services. No such credit shall be available for any failure to meet
the  Installation  Goal  which  is the  result  of (i) the  negligence,  acts or
omissions of Customer,  its  employees,  contractors or agents or its end users,
(ii) the failure or malfunction of equipment,  applications or systems not owned
or controlled by Qwest, or (iii)  circumstances  or causes beyond the control of
Qwest, including instances of Force Majeure, and such credit shall be Customer's
sole and  exclusive  remedy in the event  Qwest  fails to meet the  Installation
Goal.

MAXIMUM CREDITS AND TERMINATION  OPTION.
In the event that  Customer  is  entitled  to  multiple  credits  under this SLA
arising from the same event,  such credits shall not be cumulative  and Customer
shall be entitled to receive only the maximum  single credit  available for such
event.  Under no circumstances  will Qwest be required to credit Customer in any
one  calendar  month  charges in excess of seven (7) days of  service.  A credit
shall be applied  only to the month in which the event giving rise to the credit
occurred.  Notwithstanding  the  foregoing,  in the event  that,  in any  single
calendar month,  either (A) Customer would be able to receive  credits  totaling
fifteen  (15) or more days (but for the  limitation  set forth in this  section)
resulting  from three (3) or more events  during such  calendar  month,  (B) any
single event entitling  Customer to credits under the section entitled  "Network
Availability  Goal" above exists for a period of eight (8) consecutive hours, or
(C)  any  number  of  events  entitling   Customer  to  credits  under  "Network
Availability  Goal" above  exists for an aggregate  of  twenty-four  (24) hours,
then,  Customer may terminate  this  agreement for cause and without  penalty by
written  notice  to the  Call  Management  Center  with a  courtesy  copy to the
attention of the General Counsel within five (5) business days following the end
of such calendar month. Such termination will be effective  forty-five (45) days
after receipt of written  notice by Qwest.  The provisions of this Service Level
Agreement state Customer's sole and exclusive  remedy for service  interruptions
of service deficiencies of any kind whatsoever.

All terms and  conditions of this Addendum A-2 and the Agreement  (collectively,
the  "Agreement")  entered  into  between the  parties  shall  prevail  over any
conditions in customer  purchase  orders,  payments or other forms, all of which
are hereby rejected.  Please sign below to confirm your agreement with the terms
stated herein.

Customer                                   Qwest Internet Solutions, Inc.
WORD CRUNCHER
INTERNET TECHNOLOGIES INC.

By:    /s/                                 By:
   ---------------------------------           ---------------------------------
    Martin Cryer              Date             Title                      Date
    V.P. Product Development

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