Document:

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                                                                    Exhibit 10.2

TBCC

                          Loan and Security Agreement

Borrowers:     DeskTalk Systems, Inc.,
               a California corporation

               DeskTalk Systems International, LLC,
               a Delaware limited liability company

Address:       19191 South Vermont Ave., 9th Floor
               Torrance, CA 90502

Date:          December 9, 1999

THIS LOAN AND SECURITY AGREEMENT is entered into as of the above date, between
the above borrowers jointly and severally, the "Borrower"), having its chief
executive office and principal place of business at the address shown above, and
TRANSAMERICA BUSINESS CREDIT CORPORATION, a Delaware corporation, ("TBCC")
having its principal office at 9399 West Higgins Road, Suite 600, Rosemont,
Illinois 60018 and having an office at 15260 Ventura Blvd., Suite 1240, Sherman
Oaks, CA 91403. The Schedule to this Agreement (the "Schedule") being signed
concurrently is an integral part of this Agreement. (Definitions of certain
terms used in this Agreement am set forth in Section 9 below.) The parties agree
as follows:

1.   LOANS.
     -----

     1.1  Loans.  TBCC, subject to the terms and conditions of this Agreement,
          -----
agrees to make loans (the "Loans") to Borrower, from time to time during the
period from the date of this Agreement to the Maturity Date set forth in the
Schedule at Borrower's request, in an aggregate principal amount at any one time
outstanding not to exceed the Credit Limit shown on the Schedule (the "Credit
Limit"). If at any time the total outstanding Loans and other monetary
Obligations exceed the Credit Limit, Borrower shall repay the excess immediately
without demand. Borrower shall use the proceeds of all Loans solely for lawful
general business purposes.

     1.2  Due Date.  The Loans, all accrued interest and all other monetary
          --------
Obligations shall be payable in full on the Maturity Date.  Borrower may borrow,
repay and reborrow Loans

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(other than any Term Loans), in whole or in part, in accordance with the terms
of this Agreement.

     1.3  Loan Account.  TBCC shall maintain an account on its books in the name
          ------------
of Borrower (the "Loan Account"). All Loans, and advances made by TBCC to
Borrower or for Borrower's account and all other monetary Obligations will be
charged to the Loan Account. All amounts received by TBCC from Borrower or for
Borrower's account will be credited to the Loan Account. TBCC will send Borrower
a monthly statement reflecting the activity in the Loan Account, and each such
monthly statement shall be an account suited between Borrower and TBCC and shall
be final, conclusive and binding absent manifest error.

     1.4  Collection of Receivables.  Borrower shall remit to TBCC all
          -------------------------
Collections including all checks, drafts and other documents and instruments
evidencing remittances in payment (collectively referred to as "Items of
Payment") within one Business Day after receipt, in the same form as received,
with any necessary endorsements. For purposes of calculating interest due to
TBCC, credit will be given for Collections and all other proceeds of Collateral
and other payments to TBCC one Business Days after receipt of cleared funds. For
all purposes of this Agreement any cleared funds received by TBCC later than
10:00 a.m. (California time) on any Business Day shall be deemed to have been
received on the following Business Day and any applicable interest or fee shall
continue to accrue. Borrower's Loan Account will be credited only with the net
amounts actually received in payment of Receivables, and such payments shall be
credited to the Obligations in such order as TBCC shall determine in its
discretion. Pending delivery to TBCC, Borrower will not commingle any Items of
Payment with any of its other funds or property, but will segregate them from
the other assets of Borrower and withhold them in trust and for the account and
as the property of TBCC. Borrower hereby agrees to endorse any Items of Payment
upon the request of TBCC.

     1.5  Reserves. TBCC may, from time to time, in its Good Faith business
          --------
judgment*: (i) establish and modify Reserves against Eligible Receivables and
Eligible Inventory, (ii) modify advance rates with respect to Eligible
Receivables and Eligible Inventory, (iii) modify the standards of eligibility
get forth in the definitions of Eligible Receivables and Eligible Inventory, and
(iv) establish reserves against available Loans.

*do the following (provided that if the following result in the monetary
Obligations exceeding the Credit Limit, then Borrower shall have five Business
Day to pay the amount of the excess to TBCC).

     1.6  Term.
          ----

          (a) The term of this Agreement shall be from the (late of this
Agreement to the Maturity Date set forth in the a Schedule, unless sooner
terminated in accordance with the terms of this Agreement, provided that the
Maturity Date shall automatically be extended, and this Agreement shall
automatically and continuously renew, for successive additional terms of one
year each, unless one party gives written notice to the other, not less than
sixty days prior to the next Maturity Date, that such party elects to terminate
this Agreement effective on the next Maturity Date.  On the Maturity Date or on
any earlier termination of this Agreement Borrower

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shall pay in full all Obligations, and notwithstanding any termination of this
Agreement all of TBCC's security interests and all of TBCC's other rights and
remedies shall continue in full force and effect until payment and performance
in full of all Obligations.

          (b) This Agreement may be terminated prior to the Maturity Date as
follows: (i) b Borrower, effective three Business Days after written notice of
termination is given to TBCC; or (ii) by TBCC at any time after the occurrence
of an Event of Default, without notice, effective immediately. If this Agreement
is terminated by Borrower or by TBCC under this Section 1.6(b), Borrower shall
pay to TBCC a termination fee (the "Termination Fee") in the amount shown on the
Schedule. The Termination Fee shall be due and payable on the effective date of
termination. Notwithstanding the foregoing, Borrower shall have no right to
terminate this Agreement at any time that any principal of, or interest on any
of the Loans or any other monetary Obligations am outstanding, except upon
prepayment of all Obligations and the satisfaction of all other conditions set
forth in the Loan Documents.

     1.7  Payment Procedures.  Borrower hereby authorizes TBCC to charge the
          ------------------
Loan Account with the amount of all interest, fees, expenses and other payments
to be made hereunder and under the other Loan Documents. TBCC may, but shall not
be obligated to, discharge Borrower's payment obligations hereunder by so
charging the Loan Account. Whenever any payment to be made hereunder is due on a
day that is not a Business Day, the payment may be made on the, next succeeding
Business Day and such extension of time shall be included in the computation of
the amount of interest due.

     1.8  Conditions to Initial Loan.  The obligation of TBCC to make the
          --------------------------
initial Loan is subject to the satisfaction of the following conditions prior to
or concurrent with such initial Loan, and Borrower shall cause all such
conditions to be satisfied by the Closing Deadline set forth in the Schedule:

          (a) Except for the filing of termination statements under the Code by
the existing lender to Borrower whose loans are being repaid with the Loan
proceeds, no consent or authorization of, filing with or other act by or in
respect of any Governmental Authority or any other Person is required in
connection, with the execution, delivery, performance, validity or
enforceability of this Agreement, or the other Loan Documents or the
consummation of the transactions contemplated hereby or thereby or the
continuing operations of the Borrower following the consummation of such
transactions.

          (b) TBCC and its counsel shall have performed (i) a review
satisfactory to TBCC of all of the Material Contracts and other assets of the
Borrower, the financial condition of the Borrower, including all of its tax,
litigation, environmental and other potential contingent liabilities, and the
corporate and capital structure of the Borrower and (ii) a pre-closing audit and
collateral review, in each case with results satisfactory to TBCC.

          (c) TBCC shall have received the following, each dated the date of the
initial Loan or as of an earlier date acceptable to TBCC, in form and substance
satisfactory to TBCC and its counsel: (i) a Depository Account Agreement (as
TBCC shall designate), duly executed by the Borrower and its bank on TBCC's
standard form; (ii) acknowledgment copies of Uniform

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Commercial Code financing statements (naming TBCC as secured party and the
Borrower as debtor), duly filed in all jurisdictions that TBCC deems necessary
or desirable to perfect and protect the Liens created hereunder, and evidence
that all other filings, registrations and recordings have been made in the
appropriate governmental offices, and all other action has been taken, which
shall be necessary to create, in favor of TBCC, a perfected first priority Lien
on the Collateral; (iii) the opinion of counsel for the Borrower covering such
matters incident to the transactions contemplated by this Agreement as TBCC may
specify in its discretion; (iv) certified copies of all policies of insurance
required by this Agreement and the other Loan Documents, together with loss
payee endorsements ft)r all such policies naming TBCC as lender loss payee and
an additional insured; (v) copies of the Borrower's' articles or certificate of
incorporation, certified as true, correct and complete by the secretary of state
of Borrower's state of incorporation within 45 days of the date hereof; (vi)
copies of the bylaws of the Borrower and a copy of the resolutions of the Board
of Directors of the Borrower authorizing the execution, delivery and performance
of this Agreement, the other Loan Documents, and the transactions contemplated
hereby and thereby, attached to which is a certificate of the Secretary or an
Assistant Secretary of the Borrower certifying (A) that such copies of the
bylaws and resolutions are true, complete and accurate copies thereof, have not
been amended or modified since the date of such certificate and are in full
force and effect and (B) the incumbency, names and true signatures of the
officers of the Borrower; (vii) a good standing certificate from the Secretary
of State of Borrower's state of incorporation and each state in which the
Borrower is qualified as a foreign corporation, each dated within ten days of
the date hereof; (viii) the additional documents and agreements, if any, listed
in the Schedule; and (ix) such other agreements and instruments as TBCC deems
necessary in its sole and absolute discretion in connection with the
transactions contemplated hereby.

     1.9  Conditions to Lending.  The obligation of TBCC to make any Loan is
          ---------------------
subject to the satisfaction of the following conditions precedent:

          (a) There shall be no pending or, to the knowledge of Borrower after
due inquiry, threatened litigation, proceeding, Inquiry or other action relating
to this Agreement, or any other Loan Document, or which could be expected to
have a Material Adverse Effect in the judgment of TBCC;

          (b) Borrower shall be in compliance with all Requirements of Law and
Material Contracts, other than such noncompliance that could not have a Material
Adverse Effect;

          (c) The Liens in favor of TBCC shall have been duly perfected and
shall constitute first priority Liens, except for Permitted Liens;

          (d) All representations and warranties contained in this Agreement and
the other Loan Documents shall be true and correct on and as of the date of such
Loan as if then made, other than representations and warranties that expressly
relate solely to an earlier date, in which case they shall have been true and
correct as of such earlier date;

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          (e) No Default or Event of Default shall have occurred and be
continuing or would result from the making of the requested Loan as of the date
of such request; and

          (f) No Material Adverse Effect shall have occurred.

2.   INTEREST AND FEES.
     -----------------

     2.1  Interest.  Borrower shall pay TBCC interest on all outstanding Loans
          --------
and other monetary Obligations, at the interest rate set forth in the Schedule.
Interest shall be payable monthly in arrears on the first Business Day of each
month, and on the Maturity Date.  Following the occurrence and during the
continuance of any Event of Default, the interest rate applicable to all
Obligations shall be increased by two percent per annum.

     2.2  Fees.  Borrower shall pay TBCC the fees set forth in the Schedule.
          ----

     2.3  Calculations.  All interest and fees under this Agreement shall be
          ------------
calculated on the basis of a year of 360 days for the actual number of days
elapsed in the period for which such interest or fees are payable.

     2.4  Taxes.  Any and all payments by Borrower under this Agreement or any
          -----
other Loan Document shall be made free and clear of and without deduction for
any and all present or future taxes, levies, imposts, deductions, charges or
withholdings and penalties, interest and all other liabilities with respect
thereto, excluding in the case of TBCC, taxes imposed on its net income and
franchise taxes imposed on it by the jurisdiction under the laws of which TBCC
is organized or any political subdivision thereof.

3.   SECURITY.
     --------

     3.1  Grant of Security Interest.  To secure the payment and performance
          --------------------------
when due of all of the Obligations, Borrower hereby grants to TBCC a security
interest in all of its present and future Receivables, Investment Property,
Inventory, Equipment, Other Property, and other Collateral, wherever located.

     3.2  Other Liens: Location of Collateral.  Borrower represents, warrants
          -----------------------------------
and covenants that all of the Collateral is, and will at all times continue to
be, free and clear of all Liens, other than Permitted Liens and Liens in favor
of TBCC.  All Collateral is and will continue to be maintained at the locations
shown on the Schedule.

     3.3  Receivables.
          -----------

          (a) Schedules and Other Actions.  As often as requested by TBCC,
              ---------------------------
Borrower shall execute and deliver to TBCC written schedules of Receivables and
Eligible Receivables (but the failure to execute or deliver any schedule shall
not affect or limit TBCC's security interest in all Receivables).  On TBCC's
request, Borrower shall also furnish to TBCC copies of invoices to customers and
shipping and delivery receipts.  Borrower shall deliver to TBCC the originals of
all letters of credit notes, and instruments in its favor and such endorsements
or

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assignments as TBCC may reasonably request and, upon the request of TBCC.
Borrower shall deliver to TBCC all certificated securities with respect to any
Investment Property, with all necessary endorsements, and obtain such account
control agreements with securities intermediaries and take such other action
with respect to any Investment Property, as TBCC shall request, in form and
substance satisfactory to TBCC. Upon request of TBCC Borrower additionally shall
obtain consents from any letter of credit issuers with respect to the assignment
to TBCC of any letter of credit proceeds.

          (b) Records, Collections.  Borrower shall report all customer credits
              --------------------
to TBCC, on the regular reports to TBCC in the form from time to time specified
by TBCC.  Borrower shall notify TBCC of all returns and recoveries of
merchandise and of all claims asserted with respect to merchandise, on its
regular reports to TBCC.  Borrower shall not settle or adjust any dispute or
claim, or grant any discount, credit or allowance or accept any return of
merchandise, except in the ordinary course of its business, without TBCC's prior
written consent.

          (c) Representations.  Borrower represents and warrants to TBCC that
              ---------------
each Receivable with respect to which Loans are requested by Borrower shall, on
the date each Loan is requested and made, represent an undisputed, bona fide,
existing, unconditional obligation of the account debtor created by the sale,
delivery, and acceptance of goods, the licensing of software or the rendition of
services, in the ordinary course of Borrower's business, and meet the Minimum
Eligibility Requirements set forth in Section 9.1(n) below.

     3.4  Inventory.  Borrower shall maintain full, accurate and complete
          ---------
records respecting the Inventory describing the kind, type and quantity of the
Inventory and Borrower's cost therefor, withdrawals therefrom and additions
thereto, including a perpetual inventory for work in process and a Finished
goods.

     3.5  Equipment.  Borrower shall at all times keep correct and accurate
          ---------
records itemizing and describing the location, kind, type, age and condition of
the Equipment, Borrower's cost therefor and accumulated depreciation thereof and
retirements, sales, or other dispositions thereof. Borrower shall keep all of
its Equipment in a satisfactory state of repair and satisfactory operating
condition in accordance with industry standards, ordinary wear and tear
excepted. No Equipment shall be annexed or affixed to or become part of any
realty, unless the owner of the realty has executed and delivered a Landlord
Waiver in such form as TBCC shall specify. Where Borrower is permitted to
dispose of any Equipment under this Agreement or by any consent thereto
hereafter given by TBCC, Borrower shall do so at arm's length, in good faith and
by obtaining the maximum amount of recovery practicable therefor and without
impairing the operating integrity or value of the remaining Equipment.

     3.6  Investment Property.  Borrower shall have the right to retain all
          -------------------
Investment Property payments and distributions, unless and until a Default or an
Event of Default has occurred.  If a Default or an Event of Default exists,
Borrower shall hold all payments on, and proceeds of, and distributions with
respect to, Investment Property in trust for TBCC, and Borrower shall deliver
all such payments, proceeds and distributions to TBCC, immediately upon receipt,
in their original form, duly endorsed, to be applied to the Obligations in such
order

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as TBCC shall determine. Upon the request of TBCC, any such distributions and
payments with respect to any Investment Property held in any securities account
shall be held and retained in such securities account as part of the Collateral.

     3.7  Further Assurances.  Borrower will perform any and all steps that TBCC
          ------------------
may reasonably request to perfect TBCC's security interests in the Collateral,
including, without limitation, executing and filing financing and continuation
statements in form and substance satisfactory to TBCC. TBCC is hereby authorized
by Borrower to sign Borrower's name or file any financing statements or similar
documents or instruments covering the Collateral whether or not Borrower's
signature appears thereon. Borrower agrees, from time to time, at TBCC's
request, to file notices of Liens, Financing statements, similar documents or
instruments, and amendments, renewals and continuations thereof, and cooperate
with TBCC, in connection with the continued perfection and protection of the
Collateral. If any Collateral is in the possession or control of any Person
other than a public warehouseman where the warehouse receipt is in the name of
or held by TBCC, Borrower shall notify such Person of TBCC's security interest
therein and, upon request instruct such Person or Persons to hold all such
Collateral for the account of TBCC and subject to TBCC's instructions. If so
requested by TBCC, Borrower will deliver to TBCC warehouse receipts covering any
Collateral located in warehouses showing TBCC as the beneficiary thereof and
will also cause the warehouseman to execute and deliver such agreements as TBCC
may request relating to waivers of liens by such warehouseman and the release of
the Inventory to TBCC on its demand. Borrower shall defend the Collateral
against all claims and demands of all Persons.

     3.8  Power of Attorney.  Borrower hereby appoints and constitutes TBCC as
          -----------------
Borrower's attorney-in-fact (i) to request at any time from account debtors
verification of information concerning Receivables and the amount owing thereon,
(ii) upon the occurrence and during the continuance of an Event of Default, to
convey any item of Collateral to any purchaser thereof, (iii) to give or sign
Borrower's name to any notices or statements necessary or desirable to create or
continue the Lien on any Collateral granted hereunder, (iv) to execute and
deliver to any securities intermediary or other Person any entitlement , order,
account control agreement or other notice, document or instrument with respect
to any Investment Property, and (v) to make any payment or take any act
necessary or desirable to protect or preserve any Collateral.  TBCC's authority
hereunder shall include, without limitation, the authority to execute and give
receipt for any certificate of ownership or any document, transfer title to any
item of Collateral and take any other actions arising from or incident to the
powers granted to TBCC under this Agreement.  This power of attorney is coupled
with an interest and is irrevocable.

4.   Representations and Warranties of Borrower.  Borrower represents and
     ------------------------------------------
warrants as follows:

     4.1  Organization, Good Standing and Qualification.  Borrower (i) is a
          ---------------------------------------------
corporation duly organized, validly existing and in good standing under the laws
of the State set forth above, (ii) has the corporate power and authority to own
its properties and assets and to transact the businesses in which it is engaged
and (iii) is duly qualified, authorized to do business and in

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good standing in each jurisdiction where it is engaged in business, except to
the extent that the failure to so qualify or be in good standing would not have
a Material Adverse Effect.

     4.2  Locations of Offices, Records and Collateral.  The address of the
          --------------------------------------------
principal place of business and chief executive office of Borrower is, and the
books and records of Borrower and all of its chattel paper and records relating
to Collateral are maintained exclusively in the possession of Borrower at, the
address of Borrower specified in the heading of this Agreement.  Borrower has
places of business, and Collateral is located, only at such address and at the
addresses set forth in the Schedule and at any additional locations reported to
TBCC as provided in Section 5.8(c) as to which TBCC has taken all necessary
action to perfect and protect its security interests in the Collateral at any
such locations.

     4.3  Authority.  Borrower has the requisite corporate power and authority
          ---------
to execute, deliver and perform its obligations under each of the Loan
Documents.  All corporate action necessary for the execution, delivery and
performance by Borrower of the Loan Documents has been taken.

     4.4  Enforceability.  This Agreement is, and, when executed and delivered,
          --------------
each other Loan Document will be, the legal, valid and binding obligation of
Borrower enforceable in accordance with its terms, except as enforceability may
be limited by bankruptcy, insolvency or similar laws affecting creditors' rights
generally and general principles of equity.

     4.5  No Conflict.  The execution, delivery and performance of each Loan
          -----------
Document by Borrower does not and will not contravene (i) any of the Governing
Documents, (ii) any Requirement of Law or (iii) any Material Contract and will
not result in the imposition of any Liens other than in favor of TBCC.

     4.6  Consents and Filings.  No consent, authorization or approval of, or
          --------------------
filing with or other act by, any shareholders of Borrower or any Governmental
Authority or other Person is required in connection with the execution,
delivery, performance, validity or enforceability of this Agreement or any other
Loan Document, the consummation of the transactions contemplated hereby or
thereby or the continuing operations of Borrower following such consummation,
except (i) those that have been obtained or made, (ii) the filing of financing
statements under the Uniform Commercial Code and (iii) any necessary filings
with the U.S. Copyright Office and the U.S. Patent and Trademark Office.

     4.7  Solvency.  Borrower is Solvent and will be Solvent upon the completion
          --------
of all transactions contemplated to occur on or before the date of this
Agreement (including, without limitation, the Loans to be made on the date of
this Agreement)*.

*except as shown on the projections previously delivered to TBCC and on
projections from time to time hereafter provided to TBCC which are acceptable to
TBCC (with a permitted variance of up to 10%)

     4.8  Financial Data.  Borrower has provided to TBCC complete and accurate
          --------------
Financial Statements, which have been prepared in accordance with GAAP
consistently applied throughout

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the periods, involved and fairly present the financial position and results of
operations of Borrower for each of the periods covered, subject, in the case of
any quarterly financial statements, to normal year-end adjustments and the
absence of notes. Borrower has no Contingent Obligation or liability for taxes,
unrealized losses, unusual forward or long-term commitments or long-term leases,
which is not reflected in such Financial Statements or the footnotes thereto.
Since the last date covered by such Financial Statements, there has been no
sale, transfer or other disposition by Borrower of any material part of its
business or property and no purchase or other acquisition of any business or
property (including any capital stock of any other Person) material in relation
to the financial condition of Borrower at said date. Since said date, there has
been no change, occurrence, development or event which has had or could
reasonably be expected to have a Material Adverse Effect and (ii) none of the
capital stock of Borrower has been redeemed retired, purchased or otherwise
acquired for value by Borrower.

     4.9  Accuracy and Completeness of Information.  All data, reports and
          ----------------------------------------
information previously, now or hereafter furnished by or on behalf of Borrower
to TBCC or the Auditors are or will be true and accurate in all material
respects on the date as of which such data, reports and information are dated or
certified, and not incomplete by omitting to state any material fact necessary
to make such data, reports and information not materially misleading at such
time.  There are no facts now known to Borrower which individually or in the
aggregate would reasonably be expected to have a Material Adverse Effect and
which have not been disclosed in writing to TBCC.

     4.10 No Joint Ventures, Partnerships or Subsidiaries.  Borrower is not
          -----------------------------------------------
engaged in any joint venture or partnership with any other Person.  Borrower has
no Subsidiaries*.

*except for DeskTalk Systems International, LLC

     4.11 Corporate and Trade Name.  During the past five years, Borrower has
          ------------------------
not been known by or used any other corporate, trade or fictitious name except
for its name as set forth on the signature page of this Agreement and the other
names specified in the Schedule.

     4.12 No Actual or Pending Material Modification of Business.  There exists
          ------------------------------------------------------
no actual or, to the best of Borrower's knowledge after due inquiry, threatened
termination, cancellation or limitation of, or any modification or change in the
business relationship of Borrower with any customer or group of customers whose
purchases individually or in the aggregate are material to the operation of
Borrower's business or with any material supplier.

     4.13 No Broker's or Finder's Fees.  No broker or finder brought about this
          ----------------------------
Agreement or the Loans.  No broker's or finder's fees or commissions will be
payable by Borrower to any Person in connection with the transactions
contemplated by this Agreement.

     4.14 Taxes and Tax Returns.  Borrower has properly completed and timely
          ---------------------
filed all income tax returns it is required to file.  The information filed is
complete and accurate in all material respects.  All deductions taken in such
income tax returns are appropriate and in accordance with applicable laws and
regulations, except deductions that may have been disallowed but are being
challenged in good faith and for which adequate reserves have been

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made in accordance with GAAP. All taxes, assessments, fees and other
governmental charges for periods beginning prior to the date of this Agreement
have been timely paid (or, if not yet due, adequate, reserves therefor have been
established in accordance with GAAP) and Borrower has no liability for taxes in
excess of the amounts so paid or reserves so established. No deficiencies for
taxes have been claimed, proposed or assessed by any taxing or other
Governmental Authority against Borrower and no notice of any tax Lien has been
filed. There are no pending or threatened audits, investigations or claims for
or relating to any liability for taxes and there are no matters under discussion
with any Governmental Authority which could result in an additional liability
for taxes. No extension of a statute of limitations relating to taxes,
assessments, fees or other governmental charges is in effect with respect to
Borrower. Borrower is not a party to and does not have any obligations under any
written tax sharing agreement or agreement regarding payments in lieu of taxes.

     4.15 No Judgments or Litigation.  Except as set forth in the Schedule, no
          --------------------------
judgments, orders, writs or decrees are outstanding against Borrower, nor is
there now pending or, to the knowledge of Borrower after due inquiry, threatened
litigation, contested claim, investigation, arbitration, or Governmental
proceeding by or against Borrower that (i) could individually or in the
aggregate be likely in the reasonable business judgment of TBCC to have a
Material Adverse Effect or (ii) purports to affect the legality, validity or
enforceability of this Agreement, any other Loan Document or the consummation of
the transactions contemplated hereby or thereby.

     4.16 Investments; Contracts.  Borrower (i) has not committed to make any
          ----------------------
Investment; (ii) is not a party to any indenture, agreement, contract,
instrument or lease or subject to any charter, by-law or other corporate
restriction or any injunction, order, restriction or decree, which would
materially and adversely affect its business, operations, assets or financial
condition; (iii) is not a party to any take or pay contract as to which it is
the purchaser; or (iv) has no material contingent or long-term liability,
including management contracts (excluding employment contracts of full-time
individual officers or employees), which could have-a Material Adverse Effect.

     4.17 No Defaults: Legal Compliance.  Borrower is not in default under any
          -----------------------------
term of any Material Contract or in violation of any Requirement of Law, nor is
Borrower subject to any investigation with respect to a claimed violation of any
Requirement of Law.

     4.18 Rights in Collateral: Priority of Liens.  All Collateral is owned or
          ---------------------------------------
leased by Borrower, free and clear of any and all Liens in favor of third
parties, other than Permitted Liens.  The Liens granted to TBCC pursuant to the
Loan Documents constitute valid, enforceable and perfected first-priority Liens
on the Collateral, except for Permitted Liens.

     4.19 Intellectual Property.  Set forth in the written Representations and
          ---------------------
Warranties of Borrower previously delivered to TBCC is a complete and accurate
list of all patents, trademarks, trade names, service marks and copyrights,
(registered and unregistered), and all applications therefor and licenses
thereof, of Borrower.  Borrower owns or licenses all material patents,
trademarks, service-marks, logos, tradenames, trade secrets, know-how,
copyrights, or licenses and other rights with respect to any of the foregoing,
which are necessary or advisable for the

                                       10
<PAGE>

operation of its business as presently conducted or proposed to be conducted. To
the best of its knowledge after due inquiry, Borrower has not infringed any
patent, trademark, servicemark, tradename, copyright, license or other right
owned by any other Person by the sale or use of any product, process, method,
substance, part or other material presently contemplated to be sold or used,
where such sale or use would reasonably be expected to have a Material Adverse
Effect and no claim or litigation is pending, or to the best of Borrower's
knowledge, threatened against or affecting Borrower that contests its right to
sell or use any such product, process, method, substance, part or other
material.

     4.20 Labor Matters.  There are no existing or threatened strikes, lockouts
          -------------
or other disputes relating to any collective bargaining or similar agreement to
which Borrower is a party which would, individually or in the aggregate, be
reasonably likely to have a Material Adverse Effect.

     4.21 Licenses and Permits.  Borrower has obtained and holds in full force
          --------------------
and effect, all franchises, licenses, leases, permits, certificates,
authorizations, qualifications, easements, rights of way and other rights and
approvals which are necessary or advisable for the operation of its business as
presently conducted and as proposed to be conducted, except where the failure to
possess any of the foregoing (individually or in the aggregate) would not have a
Material Adverse Effect.

     4.22 Government Regulation.  Borrower is not subject to regulation under
          ---------------------
the Public Utility Holding Company Act of 1935, the Federal Power Act, the
Interstate Commerce Act, the Investment Company Act of 1940, or any other
Requirement of Law that limits its ability to incur indebtedness or its ability
to consummate the transactions contemplated by this Agreement and the other Loan
Documents.

     4.23 Business and Properties.  The business of Borrower is not affected by
          -----------------------
any fire, explosion, accident, strike, lockout or other labor dispute, drought,
storm, hail, earthquake, embargo, act of God or of the public enemy or other
casualty (whether or not covered by insurance) that could reasonably be expected
to have a Material Adverse Effect.

     4.24 Affiliate Transactions.  Borrower is not a party to or bound by any
          ----------------------
agreement or arrangement (whether oral or written) to which any Affiliate of
Borrower is a party except (i) in the ordinary course of and , pursuant to the
reasonable requirements of the business of Borrower and (ii) upon fair and
reasonable terms no less favorable to Borrower than it could obtain in a
comparable arm's-length transaction with an unaffiliated Person.

     4.25 Survival of Representations.  All representations made by Borrower in
          ---------------------------
this Agreement and in any other Loan Document executed and delivered by it in
connection herewith shall survive the execution and delivery hereof and thereof
and the closing of the transactions contemplated hereby and thereby.

5.   AFFIRMATIVE COVENANTS OF THE BORROWER.  Until termination of this Agreement
     -------------------------------------
and payment and satisfaction of all Obligations:

                                       11
<PAGE>

     5.1  Corporate Existence.  Borrower shall (i) maintain its corporate
          -------------------
existence, (ii) maintain in full force and effect all material licenses, bonds,
franchises, leases, trademarks, qualifications and authorizations to do
business, and all material patents, contracts and other rights necessary or
advisable to the profitable conduct of its business, and (iii) continue in, and
limit its operations to, the same lines of business as presently conducted by
it.

     5.2  Maintenance of Property.  Borrower shall keep all property useful and
          -----------------------
necessary to its business in good working order and condition (ordinary wear and
tear excepted) in accordance with its past operating practices.

     5.3  Affiliate Transactions.  Borrower shall conduct transactions with any
          ----------------------
of its Affiliates on an arm's-length basis or other basis no less favorable to
Borrower and which are approved by the board of directors of Borrower.

     5.4  Taxes.  Borrower shall pay when due (i) all tax assessments, and other
          -----
governmental charges and levies imposed against it or any of its property and
(ii) all lawful claims that, if unpaid, might by law become a Lien upon its
property; provided, however, that, unless such tax assessment, charge, levy or
          --------  -------
claim has become a Lien on any of the property of Borrower, it need not be paid
if it is being contested in good faith, by appropriate proceedings diligently
conducted and an adequate reserve or other appropriate provision shall have been
made therefor as required in accordance with GAAP.

     5.5  Requirements of Law.  Borrower shall comply with all Requirements of
          -------------------
Law applicable to it, including, without limitation, all applicable Federal,
State, local or foreign laws and regulations, including,, without limitation,
those relating to environmental matters, employee matters, the Employee
Retirement Income Security Act of 1974, and the collection, payment and deposit
of employees' income, unemployment and social security taxes, provided that
                                                              --------
Borrower shall not be deemed in violation hereof if Borrower's failure to comply
with any of the foregoing would not require more than $50,000 to cure the same.

     5.6  Insurance.  Borrower shall maintain public liability insurance,
          ---------
business interruption insurance, third party property damage insurance and
replacement value insurance on its assets (including the Collateral) under such
policies of insurance, with such insurance companies, in such amounts and
covering such risks as are at all times satisfactory to TBCC in its commercially
reasonable judgment, all of which policies covering the Collateral shall name
TBCC as an additional insured and lender loss payee in case of loss, and contain
other provisions as TBCC may reasonably require to protect fully TBCC's interest
in the Collateral and any payments to be made under such policies.

     5.7  Books and Records; Inspections.  Borrower shall (i) maintain books and
          ------------------------------
records (including computer records) pertaining to the Collateral in such
detail, form and scope as is consistent with good business practice and (ii)
provide TBCC and its agents access to the premises of Borrower at any time and
from time to time, during normal business hours and upon reasonable notice under
the circumstances, and at any time on and after the occurrence of a Default or
Event of Default, for the purposes of (A) inspecting and verifying the
Collateral, (B) inspecting and copying (at Borrower's expense) any and all
records pertaining thereto, and (C)

                                       12
<PAGE>

discussing the affairs, finances and business of Borrower with any officer,
employee or director of Borrower or with the Auditors*. Borrower shall reimburse
TBCC for the reasonable travel and related expenses of TBCC's employees or, at
TBCC's option, of such outside accountants or examiners as may be retained by
TBCC to verify or inspect Collateral, records or documents of Borrower on a
regular basis or for a special inspection if TBCC deems the same appropriate. If
TBCC's own employees are used, Borrower shall also pay therefor $600 per person
per day (or such other amount as shall represent TBCC's then current standard
charge for the same), or, if outside examiners or accountants are used, Borrower
shall also pay TBCC such sum as TBCC may be obligated to pay as fees therefor.**

*provided that such on premises inspections shall be limited to two in an
consecutive 12-month period, except that (i) such Limitation shall not apply if
any Event of Default or event which, with notice or passage of time or both,
would constitute an Event of Default, has occurred and is continuing, and (ii)
such limit shall not apply to on premises inspections by TBCC at its own expense

**Notwithstanding the foregoing, Borrower shall not be obligated to reimburse
TBCC for the costs of verification or inspection of Collateral under this
Section 5.7 in an amount in excess of $6,000 in any calendar year (plus any out
of pocket expenses incurred by TBCC), except that (i) such limitation shall not
apply if any Event of Default or event which, with notice or passage of time or
both, would constitute an Event of Default, has occurred -and is continuing.

     5.8  Notification Requirements.  Borrower shall give TBCC the following
          -------------------------
notices and other documents:

          (a) Notice of Default.  Borrower shall give TBCC written notice of any
              -----------------
Default or Event of Default within two Business Days after becoming aware of the
same.

          (b) Proceedings or Adverse Changes.  Borrower shall give TBCC written
              ------------------------------
notice of any of the following, promptly and in any event within Five Business
Days after Borrower becomes aware of any of the following: (i) any proceeding
being instituted or threatened by or against it in any federal, state, local or
foreign court or before any commission or other regulatory body involving a sum,
together with the sum involved in all other similar proceedings, in excess of
$50,000 in the aggregate, (ii) any order, judgment or decree being entered
against Borrower or any of its properties or assets involving a sum, together
with the sum of all other orders, judgments or decrees, in excess of $50,000 in
the aggregate, and (iii) any actual or prospective change, development or event
which has had or could reasonably be expected to have a Material Adverse Effect.

          (c) Change of Name or Chief Executive Office; Opening Additional
              ------------------------------------------------------------
Places of Business.  Borrower shall give TBCC at least 30 days prior written
------------------
notice of any change of Borrower's corporate name or its chief executive office
or of the opening of any additional place of business.

          (d) Casualty Loss.  Borrower shall (i) provide written notice to TBCC,
              -------------
within ten Business Days, of any material damage to, the destruction of or any
other material loss to any

                                       13
<PAGE>

asset or property owned or used by Borrower other than any such asset or
property with a net book value (individually or in the aggregate) less than
$10,000 or any condemnation, confiscation or other taking, in whole or in part,
or any event that otherwise diminishes so as to render impracticable or
unreasonable the use of such asset or property owned or used by, Borrower
together with the amount of the damage, destruction, loss or diminution in value
and (ii) diligently rile and prosecute its claim or claims for any award or
payment in connection with any of the foregoing.

          (e) Intellectual Property.  Borrower shall promptly give TBCC written
              ---------------------
notice of any copyright registration made by it, any rights Borrower may obtain
to any copyrightable works, new trademarks or any new patentable inventions, and
of any renewal or extension of any trademark registration, or if it shall
otherwise become entitled to the benefit of any patent or patent application or
trademark or trademark application.

          (f) Deposit Accounts and Security Account.  Borrower shall promptly
              -------------------------------------
give TBCC written notice of the opening of any new bank account or other deposit
account, and any new securities account.

     5.9  Qualify to Transact Business.  Borrower shall qualify corporation in
          ----------------------------
each jurisdiction transact business as a foreign corporation where the nature or
extent of its business or the ownership of its Property requires it to be so
qualified or authorized and where failure to qualify or be authorized would have
a Material Adverse Effect.

     5.10 Financing Reporting.  Borrower shall timely deliver to TBCC the
          -------------------
following financial information: the information set forth in the Schedule, and,
when requested by TBCC in its good-faith judgment, any further information
respecting Borrower or any Collateral.  Borrower authorizes TBCC to communicate
directly with its officers, employees and Auditors and to examine and make
abstracts from its books and records.  Borrower authorizes its Auditors to
disclose to TBCC any arid all financial statements, work papers and other
information of any kind that they may have with respect to Borrower and its
business and financial and other affairs.  Borrower shall deliver a letter
addressed to the Auditors requesting them to comply with the provisions of this
paragraph when requested by TBCC.

     5.11 Payment of Liabilities.  Borrower shall pay and discharge, in the
          ----------------------
ordinary course of business, all Indebtedness, except where the same may be
contested in good faith by appropriate proceedings and adequate reserves with
respect thereto have been provided on the books and records of Borrower in
accordance with GAAP.

     5.12 Patents, Trademarks, Etc.  Borrower shall do and cause to be done all
          ------------------------
things necessary to preserve, maintain and keep in full force and effect all of
its registrations of trademarks, service marks and other marks, trade names and
other trade rights, patents, copyrights and other intellectual property in
accordance with prudent business practices.

     5.13 Proceeds of Collateral.  Without limiting any of the other terms of
          ----------------------
this Agreement, and without implying any consent to any sale or other transfer
of Collateral in violation of any provision of this Agreement.  Borrower shall
deliver to TBCC all proceeds of

                                       14
<PAGE>

any sale or other transfer or disposition of any Collateral, immediately upon
receipt of the same and in the same form as received, with any necessary
endorsements, and Borrower will not commingle any such proceeds with any of its
other funds or property, but will segregate them from the other assets of
Borrower and will hold them in trust and for the account and as the property of
TBCC.

     5.14 Solvency.  Borrower shall be Solvent at all times*.
          --------

*except as shown on the projections previously delivered to TBCC and on
projections from time to time hereafter provided to TBCC which are acceptable to
TBCC (with a permitted variance of up to 10%)

6.   NEGATIVE COVENANTS.  Until termination of this Agreement and payment and
     ------------------
satisfaction of all Obligations:

     6.1  Contingent Obligations.  Borrower will not, directly or indirectly,
          ----------------------
incur, assume, or suffer to exist any Contingent Obligation, excluding
indemnities given in connection with this Agreement or the other Loan Documents
in favor of TBCC or in connection with the sale of Inventory or other asset
dispositions permitted hereunder.

     6.2  Corporate Changes.*  Borrower will not, directly or indirectly, merge
          -----------------
or consolidate with any Person, or liquidate or dissolve (or suffer any
liquidation or dissolution)**.

*Without TBCC's prior written consent (which shall be a matter of its Good Faith
business judgment),

**except that Borrower may enter into a merger for the sole purpose of
reincorporating in another state, provided that (i) prior to the effective date
of such merger Borrower and the company which will be the surviving corporation
in the merger have executed and delivered all such documents and taken all such
actions as TBCC shall reasonably request connection therewith, and (ii) after
giving effect to such merger, no Default or Event of Default has occurred and is
continuing.

     6.3  Change in Nature of Business.  Borrower will not at any time make any
          ----------------------------
material change in the lines of its business as carried on at the date of this
Agreement or enter into any new line of business.

     6.4  Sales of Assets.  Borrower will not directly or indirectly, in any
          ---------------
fiscal year, sell, transfer or otherwise dispose of any assets, or grant any
option or other right to purchase or otherwise acquire any assets other than (i)
Equipment with an aggregate value of less than $25,000 the proceeds of which
shall be paid to TBCC and applied to the Obligations, (ii) sales of Inventor y
in the ordinary course of business and (iii) licenses or sublicenses on a non-
exclusive basis of intellectual property in the ordinary course of Borrower's
business.*

*This Section 6.4 does not limit Borrower's right to issue shares of its capital
stock.

                                       15
<PAGE>

     6.5  Cancellation of Debt.  Borrower will not cancel any claim or debt owed
          --------------------
to it, except in the ordinary course of business.

     6.6  Loans to Other Persons.  Borrower will not at any time make loans or
          ----------------------
advance any credit (except to wade debtors in the ordinary course of business)
to any Person in excess of *$25,000 in the aggregate at any time for all such
loans.

*$100,000

     6.7  Liens.  Borrower will not, directly or indirectly, at any time create,
          -----
incur, assume or suffer to exist any Lien on or with respect to any of the
Collateral, other than: Liens created hereunder and by any other Loan Document;
and Permitted Liens.

     6.8  Dividends, Stock Redemptions.  Borrower will not, directly or
          ----------------------------
indirectly, pay any dividends or distributions on, purchase, redeem or retire
any shares of any class of its capital stock or any warrants, options or rights
to purchase any such capital stock, whether now or hereafter outstanding
(Stock), or make any payment on account of or set apart assets for a sinking or
other analogous fund for, the purchase, redemption, defeasance, retirement or
other acquisition of its Stock, or make any other distribution in respect
thereof, either directly or indirectly, whether in cash or property or in
obligations of Borrower, except for dividends paid solely in stock of the
Borrower*.

*and except for repurchases of stock in connection with Borrower's employee
stock plans in an aggregate amount not to exceed $100,000 in any fiscal year

     6.9  Investment in Other Persons.  Borrower will not, directly or
          ---------------------------
indirectly, at any time make or hold any Investment in any Person (whether in
cash, securities or other property of any kind) other than Investments in Cash.
Equivalents*.

* except for Investments in an aggregate amount outstanding at any one time not
to exceed $100,000, and Investments made with TBCC's prior written consent
(which shall be a matter of its Good Faith business judgment),

     6.10 Partnerships; Subsidiaries; Joint Ventures; Management Contracts.
          ----------------------------------------------------------------
Borrower will not at any time create any direct or indirect Subsidiary, enter
into any joint venture or similar arrangement or become a partner in any general
or limited partnership or enter into any management contract (other than an
employment contract for the employment of an officer or employee entered into in
the regular course of Borrower's business) permitting third party management
rights with respect to Borrower's business.

     6.11 Fiscal Year.*  Borrower will not change its fiscal year.
          -----------

*Unless Borrower has a good business reason to do so and Borrower has obtained
TBCC's prior written consent (which shall be a matter of its Good Faith business
judgment),

                                       16
<PAGE>

     6.12 Accounting Changes.  Borrower will not at any time make or permit any
          ------------------
change in accounting policies or reporting practices, except as required by
GAAP.

     6.13 Broker's or Finder's Fees.  Borrower will not pay or incur any
          -------------------------
broker's or finder's fees in connection with this Agreement or the transactions
contemplated hereby.

     6.14 Unusual Terms of Sale.  Borrower * sell goods or products on extended
          ---------------------
terms, consignment terms, on a progress billing or bill and hold basis, or on
any other unusual terms**.

*may

**but the Receivables arising therefrom shall not be Eligible Receivables unless
TBCC has pre-approved the same in writing, in its discretion

     6.15 Amendments of Material Contracts.  *Borrower will not amend, modify,
          --------------------------------
cancel or terminate, or permit the amendment, modification, cancellation or
termination of, any Material Contract, if such amendment, modification,
cancellation or termination could have a Material Adverse Effect.

*Without TBCC's prior written consent (which shall be a matter of its Good Faith
business judgment),

     6.16 Sale and Leaseback Obligations.  Borrower will not at any time create,
          ------------------------------
incur or assume any obligations as lessee for the rental of real or personal
property in connection with any sale and leaseback transaction.

     6.17 Acquisition of Stock or Assets.  *Borrower will not acquire or commit
          ------------------------------
or agree to acquire all or any stock, securities or assets of any other Person
other than Inventory and Equipment acquired in the ordinary course of business.

*Except as permitted under Section 6.9 above, and except for acquisitions made
with TBCC's prior written consent (which shall be a matter of its Good Faith
business judgment)

7.   EVENTS OF DEFAULT.
     -----------------

     7.1  Events of Default.  The occurrence of any of the following events
          -----------------
shall constitute an Event of Default:

          (a) Borrower shall fail to pay any principal, interest, fees, expenses
or other Obligations when payable, whether at stated maturity, by acceleration,
or otherwise, or

          (b) Borrower shall default in the performance or observance of any
agreement, covenant condition, provision or term contained in Section 1.1, 1.2,
1.4, 3.3, 5.7, 5.13, 6 (and its Sections and subsections), or 8.1 of this
Agreement, or Borrower shall fail to perform any non-monetary Obligation which
by its nature cannot be cured, or

                                       17
<PAGE>

          (c) Borrower shall default in the performance or observance of any
other agreement, covenant, condition, provision or term of this Agreement (other
than those referred to in Section 7.1 (a) above or Section 7.1 (b) above) or any
other Loan Document, and such failure continues uncured for a period of *
Business Days after the date it occurs; or

*ten

          (d) Borrower or any Guarantor shall dissolve, wind up or otherwise
cease to conduct its business; or

          (e) Borrower or any Guarantor shall become the subject of (i) an
Insolvency Event except as set forth in clause (e) of the definition of
Insolvency Event or (ii) an Insolvency Event as set forth in clause (e) of the
definition of Insolvency Event that is not dismissed within sixty days; or

          (f) any representation or warranty made by or on behalf of Borrower or
any Guarantor to TBCC, under this Agreement or otherwise, shall be incorrect or
misleading in any material respect when made or deemed made; or

          (g) A change in the ownership or control of more than * of the
voting stock of the Borrower compared to such ownership on the date of this
Agreement**; or

*45%

** occurring before an initial public offering of Borrower's stock, or,
thereafter, acquisition by one Person or a group of related Persons of 50% or
more of the voting stock of the Borrower

          (h) any judgment or order for the payment of money shall he rendered
against Borrower and shall not be stayed, vacated, bonded or discharged within
thirty days; or

          (i) any defined "Event of Default" shall occur under any other Loan
Document, or Borrower or any Guarantor shall deny or disaffirm its obligations
under any of the Loan Documents or any Liens granted in connection therewith or
shall Otherwise challenge any of its obligations under any of the Loan
Documents, or any Liens granted in any of the Collateral shall be determined to
be void, voidable or invalid, are subordinated or are not given the priority
contemplated by this Agreement*; or

*provided that if Liens granted in any of the Collateral shall be determined to
be void, voidable or invalid, or are not given the priority contemplated by this
Agreement, through no fault of the Borrower, Borrower shall have five Business
Days after written notice from TBCC to cure the same

          (j) any Loan Document shall for any reason cease to create a valid and
perfected Lien on the Collateral purported, to be covered thereby, of first
priority (except for Permitted Liens); or

                                       18
<PAGE>

          (k) the Auditors for Borrower shall deliver a Qualified opinion on any
Financial Statement; or

          (l) Borrower or any Guarantor (i) shall fail to pay any Indebtedness
owing to TBCC under any other agreement with TBCC or note or instrument in favor
of TBCC, when due (whether at scheduled maturity or by required prepayment,
acceleration, demand or otherwise), or (ii) shall otherwise be in breach of or
default in any of its obligations under any such agreement, note or instrument
with respect to any such Indebtedness; or

          (m) Borrower or any Guarantor (i) shall fail to pay any Indebtedness
in excess of * owing to any Person other than TBCC or any interest or premium
thereon, when due (whither at scheduled maturity or by required prepayment
acceleration, demand or otherwise), ** or (ii) shall otherwise be in breach or
default in any of its obligations under any agreement with respect to any, such
Indebtedness, if the effect of such breach, default or failure to pay is to
cause such Indebtedness to become due or redeemed or permit the holder or
holders of such Indebtedness (or a trustee or agent on behalf of such holder or
holders) to declare such Indebtedness due or require such Indebtedness to be
redeemed prior to its stated maturity***; or

*$100,000

**unless such failure is cured within any applicable cure period or waived in
writing by the obligee

*** unless such breach or default is cured within any applicable cure period or
waived in writing by the obligee

          (n) the occurrence of any event or condition that, in TBCC's judgment,
could reasonably be expected to have a Material Adverse Effect TBCC may cease
making any Loans hereunder during any of the above cure periods, and thereafter
if any Event of Default has occurred and is continuing.

     7.2  Remedies.  Upon the occurrence and during the continuance of an Event
          --------
of Default.  TBCC shall have all rights and remedies under applicable law and
the Loan Documents, and TBCC may do any or all of the following*:

*TBCC shall give Borrower one general notice, concurrently with or prior to
exercising any of the following remedies, which notice may be given via
facsimile (which will be deemed to have been given the day of electronic
confirmation of delivery via facsimile (or if that then the next day is not a
Business Day, Business Day after electronic confirmation of delivery via
facsimile)), stating, in general terms, that "TBCC is proceeding to exercise its
rights and remedies" or words of similar effect (but no such notice shall be
required if exigent circumstances make it unduly difficult or impractical to
give any such notice):

          (a) Declare all Obligations to be immediately due and payable (except
with respect to any Event of Default with respect to Borrower set forth in
Section 7.1(e), in which case

                                       19
<PAGE>

all Obligations shall automatically become immediately due and payable) without
presentment, demand, protest or any other action or obligation of TBCC;

          (b) Cease making any Loans or other extensions of credit to Borrower
of any kind;

          (c) Take possession of all documents, instruments, files and records
(including the copying of any computer records) relating to the Receivables or-
other Collateral and use (at the expense of Borrower) such supplies or space of
Borrower at Borrower's places of business necessary to administer and collect
the Receivables and other Collateral;

          (d) Accelerate or extend the time of payment, compromise, issue
credits, or bring suit on the Receivables and other Collateral (in the name of
Borrower or TBCC) and otherwise administer and collect the Receivables and other
Collateral;

          (e) Collect, receive, dispose of and realize upon any Investment
Property, including withdrawal of any and all funds from any securities
accounts;

          (f) Sell, assign and deliver the Receivables and other Collateral,
with or without advertisement, at public or private sale, for cash, on credit or
otherwise, subject to applicable law;

          (g) Foreclose on the security interests created pursuant to the Loan
Documents by any available procedure, take possession of any or all of the
Collateral, with or without judicial process and enter any premises where any
Collateral may be located for the purpose of taking possession of or removing
the same, and

          (h) Bid or become a purchaser at any sale, free from any right of
redemption, which right is expressly waived by Borrower, if permitted under
applicable law.  If notice of intended disposition of any Collateral is required
by law, it is agreed that ten days' notice shall constitute reasonable
notification.  Borrower will assemble the Collateral and make it available at
such locations as TBCC may specify, whether at the premises of Borrower or
elsewhere, and will make available to TBCC the premises and facilities' of
Borrower for the purpose of TBCC's taking possession of or removing the
Collateral or putting the Collateral in salable form.

          (i) Borrower recognizes that TBCC may be unable to make a public sale
of any or all of the Investment Property, by reasons of prohibitions contained
in applicable securities laws or otherwise, and expressly agrees that a private
sale to a restricted group of purchasers for investment and not with a view to
any distribution thereof shall be considered a commercially reasonable sale.

     7.3  Receivables.  Upon the occurrence and during the continuance of an
          -----------
Event of Default, or at any time that TBCC believes in good faith that fraud has
occurred or that Borrower has failed to deliver the proceeds of Receivables or
other Collateral to TBCC as required by this Agreement or any other Loan
Document, TBCC may (i) settle or adjust disputes or claims directly with account
debtors for amounts and upon terms which it considers advisable, and (ii)

                                       20
<PAGE>

notify account debtors on the Receivables and other Collateral that the
Receivables and Collateral have been assigned to TBCC, and that payments in
respect thereof shall be made directly to TBCC. If an Event of Default has
occurred and is continuing or TBCC reasonably believes in good faith that fraud
has occurred, or that Borrower has failed to deliver the proceeds of Receivables
or other Collateral to TBCC as required by this Agreement or any other Loan
Document, Borrower hereby irrevocably authorizes and appoints TBCC, or any
Person TBCC may designate, as its attorney-in-fact, at Borrower's sole cost and
expense, to exercise, all of the following powers, which are coupled with an
interest and are irrevocable, until all of the Obligations have been
indefeasibly paid and satisfied in full in cash: (A) to receive, take, endorse,
sign, assign and deliver, all in the name of TBCC or Borrower, any and all
checks, notes, drafts, and other documents or instruments relating to the
Collateral; (B) to receive, open and dispose of all mail addressed to Borrower
and to notify postal authorities to change the address for delivery thereof to
such address as TBCC may designate; and (C) to take or bring, in the name of
TBCC or Borrower, all steps, actions, suits or proceedings deemed by TBCC
necessary or desirable to enforce or effect collection of Receivables - and
other Collateral or file and sign Borrower's name on a proof of claim in
bankruptcy or similar document against any obligor of Borrower.

     7.4  Right of Setoff.  In addition to all rights of offset that TBCC may
          ---------------
have under applicable law, upon the occurrence and during the continuance of any
Event of Default, and whether or not TBCC has made any demand or the Obligations
of Borrower have matured, TBCC shall have the right to appropriate and apply to
the payment of the Obligations of Borrower all deposits and other obligations,
then or thereafter owing by TBCC to or for the credit or the account of
Borrower.  In the event that TBCC exercises any of its rights under this
Section.  TBCC shall provide notice to Borrower of such exercise, provided that,
the failure to give such notice shall not affect the validity of the exercise of
such rights.

     7.5  License for Use of Software and Other Intellectual Property.  After
          -----------------------------------------------------------
the occurrence and during the continuance of an Event of Default, unless
expressly prohibited by any licensor thereof, TBCC is hereby granted a license
to use all computer software programs, data bases, processes, trademarks,
tradenames and materials used by Borrower in connection with its businesses or
in connection with the Collateral*.

*provided the same are used in connection with the enforcement or exercise of
TBCC's rights and such enforcement or exercise is conducted in a commercially
reasonable manner

     7.6  No Marshalling; Deficiencies; Remedies Cumulative.  The net cash
          -------------------------------------------------
proceeds resulting from TBCC's exercise of any of its rights with respect to
Collateral, including any and all Collections (after deducting all of TBCC's
reasonable expenses related thereto), shall be applied by TBCC to such of the
Obligations in such order as TBCC shall elect in its sole and absolute
discretion, whether due or to become due.  Borrower shall remain liable to TBCC
for any deficiencies and TBCC shall remit to Borrower or its successor or
assign, any surplus resulting therefrom.  The remedies specified in this
Agreement are cumulative, may be exercised in such order and with respect to
such Collateral as TBCC may deem desirable and are not intended to be exclusive,
and the full or partial exercise of any of them shall not preclude the full

                                       21
<PAGE>

or partial exercise of any other available remedy under this Agreement, under
any other Loan Document, at equity or at law.

     7.7  Waivers.  Borrower hereby waives any bonds, security or sureties
          -------
required by any statute, rule or any other law as an incident to any taking of
possession by TBCC of any Collateral.  Borrower also waives any damages (direct,
consequential or otherwise) occasioned by the enforcement of TBCC's rights under
this Agreement or any other Loan Document including the taking of possession of
any Collateral or the giving of notice to any account debtor or the collection
of any Receivable or other Collateral (other than damages that are the result of
acts or omissions constituting across negligence or willful misconduct of TBCC).
These waivers and all other waivers provided for in this Agreement and the other
Loan Documents have been negotiated by the parties and Borrower acknowledges
that it has been represented by counsel of its own choice and has consulted such
counsel with respect to its fights hereunder.

     7.8  Right to Make Payments.  In the , event that Borrower shall fail to
          ----------------------
purchase or maintain insurance, required hereunder, or to pay any tax,
assessment, government charge or levy, except as the same may be otherwise
permitted hereunder, or in the event that any Lien prohibited hereby shall not
be paid in full or discharged, or in the event that Borrower shall fail to
perform or comply with any other covenant, promise or obligation to TBCC
hereunder or under any other Loan Document.  TBCC may (but shall not be required
to) perform, pay, satisfy, discharge or bond the same for the account of
Borrower, and all amounts so paid by TBCC shall be treated as a Loan hereunder
to Borrower and shall constitute part of the Obligations.

8.   ASSIGNMENTS AND PARTICIPATIONS.
     ------------------------------

     8.1  Assignments.  Borrower shall not assign this Agreement or any right or
          -----------
obligation hereunder without the prior written consent of TBCC.  TBCC may assign
(without the consent of Borrower) to one or more Persons all or a portion of its
rights and obligations under this Agreement and the other Loan Documents.

     8.2  Participations.  TBCC may sell participations in or to all or a
          --------------
portion of its rights and obligations under this Agreement (including, without
limitation, all or a portion of the Loans); provided, however, that TBCC's
obligations under this Agreement shall remain unchanged.

     8.3  Disclosure.  TBCC may, in connection with any permitted assignment or
          ----------
participation or proposed assignment or participation pursuant to this
Agreement, disclose to the assignee or participant or proposed assignee or
participant any information relating to Borrower furnished to TBCC by or on
behalf of Borrower.

9.   DEFINITIONS
     -----------

     9.1  General Definitions.  As used herein, the following terms shall have
          -------------------
the meanings herein specified (to be equally applicable to both the singular and
plural forms of the terms defined):

                                       22
<PAGE>

          (a) Affiliate means as to any Person, any other Person who directly or
              ---------
indirectly controls, is under common control with, is controlled by or is a
director or officer of such Person.  As used in this definition, "control"
(including its correlative meanings, "controlled by" and "under common control
with") means possession, directly or indirectly, of the power to direct or cause
the direction of management or policies (whether through ownership of voting
securities or partnership or other ownership interests, by contract or
otherwise), provided that, in any event, any Person who owns directly or
indirectly twenty percent (20%) or more of the securities having ordinary voting
power for the election of the members of the board of directors or other
governing body of a corporation or twenty percent (20%) or more of the
partnership or other ownership interests of any other Person (other than as a
limited partner of such other Person) will be deemed to control such
corporation, partnership or other Person.

          (b) Agreement means this Loan and Security Agreement, as amended,
              ---------
supplemented or otherwise modified from time to time.

          (c) Auditors means a nationally recognized firm of independent public
              --------
accountants selected by Borrower and reasonably satisfactory to TBCC.

          (d) Bankruptcy Code means Title 11 of the United States Code entitled
              ---------------
"Bankruptcy," as that title may be amended from time to time, or any successor
statute.

          (e) Borrowing means a borrowing of Loans.
              ---------

          (f) Business Day means any day other than a Saturday, Sunday or any
              ------------
other day on which commercial banks in Chicago, Illinois are required or
permitted by law to close.

          (g) Cash Equivalents means (i) securities issued, guaranteed or
              ----------------
insured by the United States or any of its agencies with maturities of not more
than one year from the date acquired; (ii) certificates of deposit with
maturities of not more than one year from the date acquired, issued by any U.S.
federal or state chartered commercial bank of recognized standing which has
capital and unimpaired surplus in excess of $100,000,000, (iii) investments in
money market funds registered under the investment Company Act of 1940; and (iv)
other instruments, commercial paper or investments acceptable to TBCC in its
sole discretion.

          (h) Collateral means Receivables, Investment Property, Inventory,
              ----------
Equipment, and Other Property, and all additions and accessions thereto and
substitutions and replacements therefor and improvements thereon, and all
proceeds (whether cash or other property) and products thereof, including,
without limitation, all proceeds of insurance covering the same and all tort
claims in connection therewith, and all records, files, computer programs and
files, data and writings relating to the foregoing, and all equipment containing
the foregoing.

          (i) Collections means all cash, funds, checks, notes, instruments, any
              -----------
other form of remittance tendered by account debtors in respect of payment of
Receivables and any other payments received by Borrower with respect to any
other Collateral.

                                       23
<PAGE>

          (j) Compliance Certificate means a certificate as to compliance with
              ----------------------
the Obligations, on TBCC's standard form (in effect from time to time).

          (k) Contingent Obligation means any direct, indirect, contingent or
              ---------------------
non-contingent guaranty or obligation for the Indebtedness of another Person,
except endorsements in the ordinary course of business.

          (l) Default means any of the events specified in Section 7.1, whether
              -------
or not any of the requirements for the giving of notice, the lapse of time, or
both, or any other condition, has been satisfied.

          (m) Eligible Inventory means Inventory of Borrower which TBCC in its
              ------------------
sole discretion deems eligible for borrowing, based on such considerations as
TBCC in its sole discretion may deem appropriate from time to time and less any
such reserves as TBCC, in its sole discretion, may require.  Without limiting
the fact that the determination of which Inventory is eligible for borrowing is
a matter of TBCC's sole -discretion, the following are the minimum requirements
for Inventory to be Eligible Inventory: (i) the Inventory must consist of
finished goods, in good, new and salable condition which is not perishable, not
obsolete or unmerchantable, and is not comprised of raw materials, work in
process, packaging materials or supplies; (ii) the Inventory must meet all
applicable governmental standards; (iii) the Inventory must have been
manufactured in compliance with the Fair Labor Standards Act; (iv) the Inventory
must conform in all respects to the warranties and representations set forth in
this Agreement: (v) the Inventory must at all times be subject to TBCC's duly
perfected, first priority security interest; and (vi) the Inventory must be in
Borrower's exclusive possession, separately identifiable from goods of others,
and situated at Borrower's chief executive office or at one of the other
Borrower locations set forth on the Schedule.  The value of Eligible Inventory
shall be computed at the lower of cost (computed on a "first in, first out"
basis) or wholesale market value.

          (n) Eligible Receivables means and includes only those Receivables
              --------------------
which TBCC in its sole discretion deems eligible for borrowing, based on such
considerations' as TBCC in its sole discretion may deem appropriate from time to
time and less any such reserves as TBCC, in its sole discretion, may require.
Without limiting the fact that the determination of which Receivables are
eligible for borrowing is a matter of TBCC's sole discretion, the following (the
"Minimum Eligibility Requirements") are the minimum requirements for a
 --------------------------------
Receivable to be an Eligible Receivable: (i) the Receivable must not be
outstanding for more than 90 days from its invoice date, (ii) the Receivable
must not represent progress billings, or be due under a fulfillment or
requirements contract With the account debtor, (iii) the Receivable must not be
subject to any contingencies (including Receivables arising from sales on
consignment guaranteed sale or other terms pursuant to which payment by the
account debtor may be conditional), (iv) the Receivable must not be owing from
an account debtor with whom the Borrower has any dispute (whether or not
relating to the particular Receivable), (v) the Receivable must not be owing
from an Affiliate of Borrower, (vi) the Receivable must not be owing from an
account debtor which is subject to any insolvency or bankruptcy proceeding, or
whose financial condition is not acceptable to TBCC, or which, fails or goes out
of a material

                                       24
<PAGE>

portion of its business, (vii) the Receivable must not be owing, from the United
States or any department, agency or instrumentality thereof (unless there has
been compliance, to TBCC's satisfaction, with the United States Assignment of
Claims Act), (viii) the Receivable must not be owing from an account debtor
located outside the United States or Canada (unless pre-approved by TBCC in its
discretion in writing, or backed by a letter of credit satisfactory to TBCC, or
FCIA insured satisfactory to TBCC), (ix) the Receivable must not be owing from
an account debtor to whom Borrower is or may be liable for goods purchased from
such account debtor or otherwise, (x) the Receivable must not violate any
representation or warranty set forth in this Agreement, and (xi) the Receivable
must not be one in which TBCC does not have a first-priority, valid, perfected
Lien. Without limiting the generality of the foregoing. Borrower must be in
compliance with all requirements of the Loan Documents regarding registration
with the U.S. Copyright Office of any copyrightable software in order for any
Receivable arising from any licensing of such software to constitute an Eligible
Receivable hereunder. Receivables owing from one account debtor will not be
deemed Eligible Receivables to the extent they exceed 25,% of the total eligible
Receivables outstanding. In addition, if more than 50% of the Receivables owing
from an account debtor are outstanding more than 90 days from their invoice date
(without regard to unapplied credits) or are otherwise not eligible Receivables,
then all Receivables owing from that account debtor will be deemed ineligible-
for borrowing. TBCC may, from time to time, in its sole discretion, revise the
Minimum Eligibility Requirements, upon written notice to the Borrower.

          (o) Equipment means all machinery, equipment, furniture, mixtures,
              ---------
conveyors, tools, materials, storage and handling equipment, hydraulic presses,
cutting equipment, computer equipment and hardware, including central processing
units, terminals, drives, memory units, printers, keyboards, screens,
peripherals and input, or output devices, molds, dies, stamps, vehicles, and
other equipment of every kind and nature and wherever situated now or hereafter
owned by Borrower or in which Borrower may have any interest as lessee or
otherwise (to the extent of such interest), together with all additions and
accessions thereto, all replacements and all accessories and parts therefor, all
manuals, blueprints, know-how, warranties and records in connection therewith,
all rights against suppliers, warrantors, manufacturers, sellers or others in
connection ' therewith, and together with all substitutes for any of the
foregoing.

          (p) Event of Default means t he occurrence of any of the events
              ----------------
specified in Section 7.1.

          (q) Financial Statements means the balance sheets, profit and loss
              --------------------
statements, statements, of cash flow, and statements of changes in intercompany
accounts, if any, for the period specified, prepared in accordance with GAAP and
consistent with prior practices.

          (r) GAAP means generally accepted accounting principles set forth in
              ----
the opinions and pronouncements of the Accounting Principles Board of the
American Institute of Certified Public Accountants and statements and
pronouncements of the Financial Accounting Standards Board that are applicable
to the circumstances as of the date of determination.

                                       25
<PAGE>

Whenever any accounting term is used herein which is not otherwise defined, it
shall be interpreted in accordance with GAAP.

          (s)  Good Faith means "good faith" as defined in the Uniform
               ----------
Commercial Code, from time to time in effect in the State of Illinois.

          (t)  Governing Documents means the articles or certificate of
               -------------------
incorporation and by-laws of Borrower.

          (u)  Governmental Authority means any nation or government, any state
               ----------------------
or, other political subdivision thereof or any entity exercising executive,
legislative, judicial, regulatory or administrative functions thereof or
pertaining thereto.

          (v)  Guarantor means any present or future guarantor of any or all of
               ---------
the Obligations.

          (w)  Indebtedness means, with respect to any Person, as of the date of
               ------------
determination any indebtedness, liability or obligation of such Person
(including without limitation obligations under capital leases and Contingent
Obligations).

          (x)  Insolvency Event means, with respect to any Person, the
               ----------------
occurrence of any of the following: (a) such Person shall be adjudicated
insolvent or bankrupt, or shall generally fail to pay or admit in writing its
inability to pay its debts as they become due, (b) such Person shall seek
dissolution or reorganization or the appointment of a receiver, trustee,
custodian or liquidator for it or a substantial portion of its property, assets
or business or to effect a plan or other arrangement with its creditors, (c)
such Person shall make a general assignment for the benefit of its creditors, or
consent to or acquiesce in the appointment of a receiver, trustee, custodian or
liquidator for a substantial portion of its property, assets or business, (d)
such Person shall file a voluntary petition under any bankruptcy, insolvency or
similar law or take any corporate or similar act in furtherance thereof, or (e)
such Person, or a substantial portion of its property, assets or business shall
become the subject of an involuntary proceeding or petition for its dissolution,
reorganization, and such proceeding is not dismissed or stayed within sixty
days, or the appointment of a receiver, trustee, custodian or liquidator, and
such receiver is not dismissed within sixty days.

          (y)  Inventory means all present and future goods intended for sale,
               ---------
lease or other disposition by Borrower including, without limitation, all raw
materials, work in process, finished goods and other retail inventory, goods in
the possession of outside processors or other third parties, goods consigned to
Borrower to the extent of its interest therein as consignee, materials and
supplies of any kind, nature or description which are or might be used in
connection with the manufacture, packing, shipping, advertising, selling or
finishing of any such goods, and all documents of title or documents
representing the same.

          (z)  Investment in any Person means, as of the date of determination
               ----------
thereof, any payment or contribution, or commitment to make a payment or
contribution, by any Person including, without limitation, property contributed
or committed to be contributed by any Person,

                                       26
<PAGE>

on its account for or in connection with its acquisition of any stock, bonds,
notes, debentures, partnership or other ownership interest or any other security
of the Person in whom such Investment is made or any evidence of indebtedness by
reason of a loan, advance, extension of credit, guaranty or other similar
obligation for any debt, liability or indebtedness of such Person in whom the
Investment is made.

          (aa) Investment Property means any and all investment property of
               -------------------
Borrower, including all securities, whether certificated or uncertificated,
security entitlements, securities accounts, commodity contracts and commodity
accounts, and all financial assets held in any securities account or otherwise,
wherever located, and whether now existing or hereafter acquired or arising.

          (bb) Lien means any lien, claim, charge, pledge, security interest,
               ----
assignment, hypothecation, deed of trust, mortgage, lease, conditional sale,
retention of title or other preferential arrangement having substantially the
same economic effect as any of the foregoing, whether voluntary or imposed by
law.

          (cc) Loan Account has the meaning specified in Section 1.3.
               ------------

          (dd) Loan Documents means this Agreement and all present and future
               --------------
documents and instruments delivered or to be delivered by Borrower or any of its
Affiliates or any Guarantor under, in connection with or relating to this
Agreement, or any other present or future instrument or agreement between TBCC
and Borrower, as each of the same may be amended, supplemented or otherwise
modified from time to time.

          (ee) Loans means the loans and financial accommodations made by TBCC
               -----
hereunder.

          (ff) Material Adverse Effect means (i) a material adverse effect on
               -----------------------
the business, prospects, operations, results of operations, assets, liabilities
or condition (financial or otherwise) of Borrower, (ii) the impairment of
Borrower's ability to perform its obligations under the Loan Documents to which
it is a party or of TBCC to enforce the Obligations or realize upon the
Collateral or (iii) a material adverse effect on the value of the Collateral or
the amount which TBCC would be likely to receive (after giving consideration to
delays in payment and costs of enforcement) in the liquidation of the
Collateral.

          (gg) Material Contract means any contract or other arrangement to
               -----------------
which Borrower is a party (other than the Loan Documents) for which breach,
nonperformance, cancellation or failure to renew could have a Material Adverse
Effect.

          (hh) Obligations means and includes all loans (including the Loans),
               -----------
advances, debts, liabilities, obligations, covenants and duties owing by
Borrower to TBCC of any kind or nature, present or future, whether or not
evidenced by any note, guaranty or other instrument, whether or not arising
under or in connection with, this Agreement, any other Loan Document or any
other present or future instrument or agreement, whether or not for the payment
of money, whether arising by reason of an extension of credit, opening,
guaranteeing or confirming of a

                                       27
<PAGE>

letter of credit, loan, guaranty, indemnification or in any other manner,
whether direct or indirect (including those acquired by assignment, purchase,
discount or otherwise), whether absolute or contingent, due or to become due,
now due or hereafter arising and however acquired (including without limitation
all loans previously made by TBCC to Borrower). The term includes, without
limitation, all interest (including interest accruing on or after an Insolvency
Event, whether or not an allowed claim), charges, expenses, commitment,
facility, closing and collateral management fees, letter of credit fees,
reasonable attorneys' fees, and any other sum properly chargeable to Borrower
under this Agreement, the other Loan Documents or any other present or future
agreement between TBCC and Borrower.

          (ii) Other Property means all present and future: instruments,
               --------------
documents, documents of title, securities, bonds, notes, promissory notes,
drafts, acceptances, letters of credit and rights to receive proceeds of letters
of credit, deposit accounts, chattel paper, certificates, insurance policies,
insurance proceeds, leases, computer tapes, causes of action, judgments, claims
against third parties.  Leasehold rights in any personal property, books,
ledgers, files and records, general intangibles (including without limitation,
all contract rights, tax refunds, rights to receive tax refunds, patents, patent
applications, copyrights (registered and unregistered), royalties, licenses,
permits, franchise rights, authorizations, customer lists, rights of
indemnification, contribution and subrogation, computer programs, discs and
software, trade secrets, computer service contracts, trademarks, trade names,
service marks and names, logos, goodwill, deposits, choses in action, designs,
blueprints, plans, know-how, telephone numbers and rights thereto, credits,
reserves, and all forms of obligations whatsoever now or hereafter owing to
Borrower), all property at any time in the possession or under the control of
TBCC, and all security given by Borrower to TBCC pursuant to any other Loan
Document or agreement.

          (jj) Permitted Liens means such of the following as to which no
               ---------------
enforcement, collection, execution, levy or foreclosure proceeding shall have
been commenced and be continuing: (i) Liens' for taxes, assessments and other
governmental charges or levies or the claims or demands of landlords, carriers,
warehousemen, mechanics, laborers, materialmen and other like Persons arising by
operation of law in the ordinary course of business for sums which am not yet
due and payable, (ii) deposits or pledges to secure the payment of workmen's
compensation, unemployment insurance or other social security benefits or
obligations, public or statutory obligations, surety or appeal bonds, bid or
performance bonds, or other obligations of a like nature incurred in the
ordinary course of business (but nothing in this clause (ii) shall permit the
creation of Liens on Receivables, Investment Property, Inventory or Other
Property), (iii) zoning restrictions, easements, encroachments, licenses,
restrictions or covenants on the use of property which do not materially impair
either the use of the property in the operation of the business of Borrower or
the value of the property, (iv) rights of general application reserved to or
vested in any municipality or other governmental, statutory or public authority
to control or regulate property, or to use property in a manner which does not
materially impair the use of the property for the purposes for which it is held
by Borrower, (v) state and municipal Liens for personal property taxes which are
not yet due and payable, and (vi) Purchase Money Liens.

          (kk) Person means any individual, sole proprietorship, partnership,
               ------
joint venture, limited liability company, trust, unincorporated organization,
joint stock company,

                                       28
<PAGE>

association, corporation, institution, entity, party or government (including
any division, agency or department thereof) or any other legal entity, whether
acting in an individual, fiduciary or other capacity, and, as applicable, the
successors, heirs and assigns of each.

          (ll) Plan means any employee benefit plan, program or arrangement
               ----
maintained or contributed to by Borrower or with respect to which it may incur
liability.

          (mm) Purchase Money Lien means a Lien on any item of Equipment created
               -------------------
substantially simultaneously with the acquisition of such Equipment for the
purpose of financing such acquisition, provided that such Lien shall attach only
to the Equipment acquired.

          (nn) Qualification or Qualified means, with respect to any report of
               -------------    ---------
Auditors covering Financial Statements, a material qualification to such report
(i) resulting from a limitation on the scope of examination of such Financial
Statements or the underlying data, (ii) as to the capability of Borrower to
continue operations as a going concern or (iii) which could be eliminated by
changes in Financial Statements or notes thereto covered by such report (such as
by the creation of or increase in a reserve or a decrease in the carrying value
of assets) and which if so eliminated by the making of any such change and after
giving effect thereto would result in a Default or an Event of Default.

          (oo) Receivables means all present and future accounts and accounts
               -----------
receivable, together with all security therefor and guaranties thereof and all
rights and remedies relating thereto, including any right of stoppage in
transit.

          (pp) Requirement of Law means (a) the Governing Documents, (b) any
               ------------------
law, treaty, rule, regulation, order or determination of an arbitrator, court or
other Government Authority or (c) any franchise, license, lease, permit,
certificate, authorization, qualification, easement, right of way, right or
approval binding on Borrower or any of its property.

          (qq) Schedule means the Schedule to this Agreement being signed
               --------
concurrently by Borrower and TBCC, as amended from time to time.

          (rr) Solvent means when used with respect to any Person that as of the
               -------
date as to which such Person's solvency is to be measured: (a) the fair salable
value of its assets is in excess of the total amount of its liabilities
(including contingent liabilities as valued in accordance with applicable law)
as they become absolute and matured; (b) it has sufficient capital to conduct
its business; and (c) it is able to meet its debts as they mature.

          (ss) Subsidiary means, as to any Person, a corporation or other entity
               ----------
in which that Person directly or indirectly owns or controls shares of stock or
other ownership interests having ordinary voting power to elect a majority of
the board of directors or appoint other managers of such corporation or other
entity.

     9.2  Accounting Terms and Determinations.  Unless otherwise defined or
          -----------------------------------
specified herein, all accounting terms used in this Agreement shall be construed
in accordance with GAAP, applied on a basis consistent in all material respects
with the Financial Statements

                                       29
<PAGE>

delivered to TBCC on or before the date of this Agreement. All accounting
determinations for purposes of determining compliance with this Agreement shall
be made in accordance with GAAP as in effect on the date of this Agreement and
applied on a basis consistent in all material respects with the audited
Financial Statements delivered to TBCC on or before the date of this Agreement.
The Financial Statements required to' be delivered hereunder, and all financial
records, shall be maintained in accordance with GAAP. If GAAP shall change from
the basis used in preparing the audited Financial Statements delivered to TBCC
on or before the date of this Agreement, the Compliance Certificates required to
be delivered pursuant to this Agreement shall include calculations setting forth
the adjustments necessary to demonstrate how Borrower is in compliance with the
Financial Covenants (if any) based upon GAAP as in effect on the date of this
Agreement.

     9.3  Other Terms; Headings; Construction.  Unless otherwise defined herein,
          -----------------------------------
terms used herein that are defined in the Uniform Commercial Code, from time to
time in effect in the State of Illinois, shall have the meanings set forth
therein.  Each of the words "hereof," "herein," and "hereunder" refer to this
Agreement as a whole.  The term "including", whenever used in this Agreement,
shall mean "including (but not limited to)".  An Event of Default shall
continue" or be "continuing" unless and until such Event of Default has been
waived or cured within the grace period specified therefor under Section 7.1,
References to Articles, Sections.  Annexes, Schedules, and Exhibits are internal
references to this Agreement, and to its attachments, unless otherwise
specified.  The headings and any Table of Contents are for convenience only and
shall not affect the meaning or construction of any provision of this Agreement.
This Agreement has been fully reviewed and negotiated between the parties and no
uncertainty or ambiguity in any term or provision of this Agreement shall be
construed strictly against TBCC or Borrower under any rule of construction or
otherwise.

10.  GENERAL PROVISIONS,
     ------------------

     10.1 GOVERNING LAW.  THE VALIDITY, INTERPRETATION AND ENFORCEMENT OF THIS
          -------------
AGREEMENT AND THE OTHER LOAN DOCUMENTS AND ANY DISPUTE ARISING OUT OF OR IN
CONNECTION WITH THIS AGREEMENT OR ANY OF THE OTHER LOAN DOCUMENTS, WHETHER
SOUNDING IN CONTRACT, TORT.  EQUITY OR OTHERWISE, SHALL BE GOVERNED BY THE
INTERNAL LAWS AND DECISIONS OF THE STATE OF ILLINOIS.

     10.2 SUBMISSION TO JURISDICTION.  ALL DISPUTES BETWEEN THE BORROWER AND
          --------------------------
TBCC, WHETHER SOUNDING IN CONTRACT, TORT, EQUITY OR OTHERWISE. SHALL BE RESOLVED
ONLY BY STATE AND FEDERAL COURTS LOCATED IN CHICAGO, ILLINOIS, AND THE COURTS TO
WHICH AN APPEAL THEREFROM MAY BE TAKEN; PROVIDED, HOWEVER, THAT TBCC SHALL HAVE
THE RIGHT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, TO PROCEED AGAINST THE
BORROWER OR ITS PROPERTY IN ANY LOCATION REASONABLY SELECTED BY TBCC IN GOOD
FAITH TO ENABLE TBCC TO REALIZE ON SUCH PROPERTY, OR TO ENFORCE A JUDGMENT OR
OTHER COURT ORDER IN FAVOR OF TBCC. THE BORROWER AGREES THAT IT WILL NOT ASSERT
ANY PERMISSIVE

                                       30
<PAGE>

COUNTERCLAIMS, SETOFFS OR CROSS-CLAIMS IN ANY PROCEEDING BROUGHT BY TBCC. THE
BORROWER WAIVES ANY OBJECTION THAT IT MAY HAVE TO THE LOCATION OF THE COURT IN
WHICH TBCC HAS COMMENCED A PROCEEDING. INCLUDING. WITHOUT LIMITATION, ANY
OBJECTION TO THE LAYING OF VENUE OR BASED ON FORUM NON CONVENIENS.

     10.3 SERVICE OF PROCESS.  THE BORROWER HEREBY IRREVOCABLY DESIGNATES CT
          ------------------
CORPORATION SYSTEM, 1209 ORANGE STREET, WILMINGTON, DELAWARE 19801, AS THE
DESIGNEE AND AGENT OF THE BORROWER TO RECEIVE, FOR AND ON BEHALF OF THE
BORROWER. SERVICE OF PROCESS IN ANY LEGAL ACTION OR PROCEEDING WITH RESPECT TO
THIS AGREEMENT OR ANY OTHER LOAN DOCUMENT. IT IS UNDERSTOOD THAT A COPY OF SUCH
PROCESS SERVED ON SUCH AGENT AT ITS ADDRESS WILL BE PROMPTLY FORWARDED BY MAIL
TO THE BORROWER, BUT THE FAILURE OF THE BORROWER TO RECEIVE SUCH COPY SHALL NOT
AFFECT IN ANY WAY THE SERVICE OF SUCH PROCESS. NOTHING HEREIN SHALL AFFECT THE
RIGHT OF THE LENDER TO SERVE LEGAL PROCESS IN ANY OTHER MANNER PERMITTED BY LAW.

     10.4 LIMITATION OF LIABILITY.  TBCC SHALL HAVE NO LIABILITY TO THE BORROWER
          -----------------------
(WHETHER SOUNDING IN TORT, CONTRACT, OR OTHERWISE) FOR LOSSES SUFFERED BY THE
BORROWER IN CONNECTION WITH, ARISING OUT OF, OR IN ANY WAY RELATED TO THE
TRANSACTIONS OR RELATIONSHIPS CONTEMPLATED BY THIS AGREEMENT, OR ANY ACT,
OMISSION OR EVENT OCCURRING IN CONNECTION THEREWITH. UNLESS IT IS DETERMINED BY
A FINAL AND NONAPPEALABLE JUDGMENT OR COURT ORDER BINDING ON TBCC THAT THE
LOSSES WERE THE RESULT OF ACTS OR OMISSIONS CONSTITUTING GROSS NEGLIGENCE OR
WILLFUL MISCONDUCT OF TBCC. THE BORROWER HEREBY WAIVES ALL FUTURE CLAIMS AGAINST
TBCC FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES.

     10.5 Delays; Partial Exercise of Remedies.  No delay or omission of TBCC to
          ------------------------------------
exercise any right or remedy hereunder shall impair any such right or operate as
a waiver thereof. No single or partial exercise by TBCC of any right or remedy
shall preclude any other or further exercise thereof, or preclude any other
right or remedy.

     10.6 Notices.  'Except as otherwise provided herein, all notices and
          -------
correspondence hereunder shall be in writing and sent by certified or registered
mail, return receipt requested, by overnight delivery service, with all charges
prepaid, or by telecopier followed by a hard copy sent by regular mail, to the
parties at their addresses set forth in the heading to this Agreement. All such
notices and correspondence shall be deemed given (i) if sent by certified or
registered mail, three Business Days after being postmarked, (ii) if sent by
overnight delivery service, when received at the above stated addresses or when
delivery is refused and (iii) if sent by telecopier transmission, when receipt
of such transmission is acknowledged. Borrower's and TBCC's

                                       31
<PAGE>

telecopier numbers for purpose of notice hereunder are set forth in the
Schedule; each party's number may be changed by written notice to the other
party.

     10.7 Indemnification: Reimbursement of Expenses of Collection.  Borrower
          --------------------------------------------------------
hereby indemnifies and agrees, whether or not any of the transactions,
contemplated by this Agreement or the other Loan Documents are consummated, to c
defend and hold harmless (on an after-tax basis) TBCC, its successors and
assigns and their respective directors, officers, agents, employees, advisors,
shareholders, attorneys and Affiliates (each, an "Indemnified Party") from and
                                                  -----------------
against any and all losses, claims, damages, liabilities, deficiencies,
obligations, Fines, penalties, actions (whether threatened or existing),
judgments, suits (whether threatened or existing) or expenses (including,
without limitation, reasonable fees and disbursements of counsel, experts,
consultants and other professionals) incurred by any of them (collectively,
"Claims") (except, in the case of each Indemnified Party, to the extent that any
 ------
Claim is determined in a final and non-appealable judgment by a court of
competent jurisdiction to have directly resulted from such Indemnified Party's
gross negligence or willful misconduct) arising out of or by reason of (i) any
litigation, investigation, claim or proceeding which arises out of or is related
to (A) Borrower, or this Agreement, any other Loan Document or the transactions
contemplated hereby or thereby, (B) any actual or proposed use by Borrower of
the proceeds of the Loans, or (C) TBCC's entering into, this -Agreement or any
other Loan Document or any other agreements and documents relating hereto,
including, without limitation, amounts paid in settlement, court costs and the
reasonable fees and disbursements of counsel incurred in connection with any
such litigation, investigation, claim or proceeding, (ii) any remedial or other
action taken by borrower in connection with compliance by Borrower, or any of
its properties, with any federal, state or local environmental laws, rules or
regulations, and (iii) any pending, threatened or actual action, claim,
proceeding or suit by any shareholder or director of Borrower or any actual or
purported violation of Borrower's charter, by-laws or any other agreement or
instrument to which Borrower is a party or by which any of its properties is
bound.  In addition and without limiting the generality of the foregoing,
Borrower shall, upon demand, pay to TBCC all reasonable costs and expenses
incurred by TBCC (including the reasonable fees and disbursements of counsel and
other professionals) in connection with the preparation, execution, delivery,
administration, modification and amendment of the Loan Documents, and pay to
TBCC all reasonable costs and expenses (including the reasonable fees and
disbursements of counsel and other professionals) paid or incurred by TBCC in
order to enforce or defend any of its rights under or in respect of this
Agreement, any other Loan Document or any other document or instrument now or
hereafter executed and delivered in connection herewith, collect the Obligations
or otherwise administer this Agreement, foreclose or otherwise realize upon the
Collateral or any part thereof, prosecute actions against, or defend actions by,
account debtors; commence, intervene in, or defend any action or proceeding;
initiate any complaint to be relieved of the automatic stay in bankruptcy; file
or prosecute any probate claim, bankruptcy claim, third-party claim, or other
claim; examine, audit, copy, and inspect any of the Collateral or any of
Borrower's books and records: protect, obtain possession of, lease, dispose of,
or otherwise enforce TBCC's security interest in, the Collateral; and otherwise
represent TBCC in any litigation relating to Borrower.  Without limiting the
Generality of the foregoing, Borrower shall pay TBCC a fee with respect to each
wire transfer in the amount of $15 plus all bank charges and a fee of $15 for
all returned checks plus all bank charges.  If either TBCC or Borrower files any

                                       32
<PAGE>

lawsuit against the other predicated on a breach of this Agreement, the
prevailing party in such action shall be entities to recover its reasonable
costs and attorneys' fees, including (but not limited to) reasonable attorneys'
fees and costs incurred in the enforcement of, execution upon or defense of any
order, decree, award or judgment. If and to the extent that the Obligations of
Borrower hereunder are unenforceable for any reason, Borrower hereby agrees to
make the maximum contribution to the payment and satisfaction of the Obligations
which is permissible under applicable law. Borrower's obligations under Section
2.4 and this Section shall survive any termination of this Agreement and the
other Loan Documents and the payment in full of the Obligations, and are in
addition to, and not in substitution of, any of the other Obligations.

     10.8   Amendments and Waivers. Any provision of this Agreement or any other
            ----------------------
Loan Document may be amended or waived if, but only if, such amendment or waiver
is in writing and signed by Borrower and TBCC and then any such amendment or
waiver shall be effective only to the extent set forth therein. The failure of
TBCC at any time or times to require Borrower to strictly comply with any of the
provisions of this Agreement or any other present or future agreement between
Borrower and TBCC shall not waive or diminish any right of TBCC later to demand
and receive strict compliance therewith. Any waiver of any default shall not
waive or affect any other default, whether prior or subsequent, and whether or
not similar. None of the provisions of this Agreement or any other agreement now
or in the future executed by Borrower and delivered to TBCC shall be deemed to
have been waived by any act or knowledge of TBCC or its agents or employees, but
only by a specific written waiver signed by an authorized officer of TBCC and
delivered to Borrower.

     10.9   Counterparts; Telecopied Signatures. This Agreement and any waiver
            -----------------------------------
or amendment hereto may be executed in counterparts and by the parties hereto in
separate counterparts, each of which when so executed arid delivered shall be an
original, but both of which shall together constitute one and the same
instrument. This Agreement and each of the other Loan Documents and any notices
given in connection herewith or therewith may be executed and delivered by
telecopier or other facsimile transmission all with the same force and effect as
if the same was a fully executed and, delivered original manual counterpart.

     10.10  Severability.  In case any provision in or obligation under this
            ------------
Agreement or any other Loan Document shall be invalid, illegal or unenforceable
in any jurisdiction, the validity, legality and enforceability of the remaining
provisions or obligations, or of such provision or obligation in any other
jurisdiction, shall not in any way be affected or impaired thereby.

     10.11  Joint and Several Liability.  If Borrower consists of more than one
            ---------------------------
Person, their liability shall be joint arid several, and the compromise of any
claim with, or the release of, any Borrower shall not constitute a compromise
with, or a release of, any other Borrower.

     10.12  Maximum Rate.  Notwithstanding anything to the contrary contained
            ------------
elsewhere in this Agreement or in any other Loan Document, the parties hereto
hereby agree that all agreements between them under this Agreement and the other
Loan Documents, whether now existing or hereafter arising and whether written or
oral, are expressly limited so that in no contingency or event whatsoever shall
the amount paid, or agreed to be paid, to TBCC for the

                                       33
<PAGE>

use, forbearance, or detention of the money loaned to Borrower and evidenced
hereby or thereby or for the performance or payment of any covenant or
obligation contained herein or therein, exceed the maximum non-usurious interest
rate, if any, that at any time or from time to time may be contracted for,
taken, reserved, charged or received on the Obligations, under the laws of the
State of Illinois (or the laws of any other jurisdiction whose laws may be
mandatorily applicable notwithstanding other provisions of this Agreement and
the other Loan Documents), or under applicable federal laws which may presently
or hereafter be in effect and which allow a higher maximum non-usurious interest
rate than under the laws of the State of Illinois (or such other jurisdiction),
in any case after taking into account, to the extent permitted by applicable
law, any and all relevant payments or charges under this Agreement and the other
Loan Documents executed in connection herewith, and any available exemptions,
exceptions and exclusions (the "Highest Lawful Rate"). If due to any
circumstance whatsoever, fulfillment of any provisions of this Agreement or any
of the other Loan Documents at the time performance of such provision shall be
due shall exceed the Highest Lawful Rate, then, automatically, the obligation to
be fulfilled shall be modified or reduced to the extent necessary to limit such
interest to the Highest Lawful Rate, and if from any such circumstance TBCC
should ever receive anything of value deemed interest by applicable law which
would exceed the Highest Lawful Rate, such excessive interest shall be applied
to the reduction of the principal amount then outstanding hereunder or on
account of any other then outstanding Obligations and not to the payment of
interest, or if such excessive interest exceeds the principal unpaid balance
then outstanding hereunder and such other then outstanding Obligations, such
excess shall be refunded to Borrower. All sums paid or agreed to be paid to TBCC
for the use, forbearance, or detention of the Obligations arid other
indebtedness of Borrower to TBCC shall, to the extent permitted by applicable
law, be amortized, prorated, allocated and spread throughout the full term of
such indebtedness, until payment in full thereof, so that the actual rate of
interest on account of all such indebtedness does not exceed the Highest Lawful
Rate throughout the entire term of such indebtedness. The terms and provisions
of this Section shall control every other provision of this Agreement, the other
Loan Documents and all other agreements between the parties hereto.

     10.13  Entire Agreement; Successors and Assigns.  This Agreement and the
            ----------------------------------------
other Loan Documents constitute the entire agreement between the parties,
supersede any prior written and verbal agreements between them, and shall bind
and benefit the parties and their respective successors and permitted assigns.
There are no oral understandings, oral representations or oral agreements
-------------------------------------------------------------------------
between the parties which are not set forth in this Agreement or in other
-------------------------------------------------------------------------
written agreements signed by the parties in connection herewith.
---------------------------------------------------------------

     10.14  MUTUAL WAIVER OF JURY TRIAL.  TBCC AND BORROWER EACH HEREBY WAIVE
            ---------------------------
THE RIGHT TO TRIAL BY JURY IN ANY ACTION OR PROCEEDING BASED UPON, ARISING OUT
OF, OR IN ANY WAY RELATING TO: (i) THIS AGREEMENT; OR (ii) ANY OTHER PRESENT OR
FUTURE INSTRUMENT OR AGREEMENT BETWEEN TBCC AND BORROWER; OR (iii) ANY CONDUCT,
ACTS OR OMISSIONS OF TBCC OR BORROWER OR ANY OF THEIR DIRECTORS, OFFICERS,
EMPLOYEES, AGENTS, ATTORNEYS OR ANY OTHER PERSONS AFFILIATED WITH TBCC OR
BORROWER; IN EACH OF THE FOREGOING CASES, WHETHER SOUNDING IN CONTRACT OR TORT
OR OTHERWISE.

                                       34
<PAGE>

Borrower:

DESKTALK SYSTEMS, INC.

By /s/ Paul Madick /s/ Joseph Feig
   ----------------------------------------

Title Secretary and General Counsel, CFO
      -------------------------------------

DESKTALK SYSTEMS INTERNATIONAL, LLC

By /s/ Paul Madick
   ----------------------------------------

Title Director
      -------------------------------------

TBCC:

TRANSAMERICA BUSINESS CREDIT CORPORATION

By /s/ Ian Schnider
   ----------------------------------------

Title Senior Vice President/General Manager
      -------------------------------------
                                       35<PAGE>

                                                                    Exhibit 10.3

                             EMPLOYMENT AGREEMENT

     Agreement made as of June 14, 1999 between David P. Woodall, residing at
330 Village, Apt. #217 in the City of Redondo Beach, State of California,
referred to in this agreement as DPW, and DeskTalk Systems, Inc. (DSI), a
corporation organized and existing under the laws of the State of California
with its principal place of business located at 19401 South Vermont Avenue,
Suite F-100, City of Torrance, State of California, referred to in this
agreement as DSI.

     In consideration of the mutual covenants and promises of the parties, DSI
and DPW agree as follows:

                                   Section I
                                  Employment

     DPW accepts employment by DSI as President and Chief Executive Officer,
reporting to the Chairman of the Board of Directors, subject to the terms and
conditions of this agreement.  This agreement is for personal services and is
non-assignable.

                                  Section II
                              Term of Employment

     This agreement and the employment shall commence on June 14, 1999, and
continue for a period of two years.  The term shall automatically be extended
for an additional period of one year at the end of the Term, unless not less
than ninety days prior to the expiration of the term of this Agreement, either
party notifies the other party in writing that it intends not to renew the
Agreement.

                                  Section III
                                 Duties of DPW

     DPW will serve DSI faithfully and to the best of DPW's ability under the
board of directors of DSI.  DPW shall devote DPW's entire productive time,
energy, ability, and attention to the performance of the duties agreed on to be
performed by DPW throughout the term of this employment agreement.  DPW shall
not directly or indirectly render any services of a business, commercial, or
professional nature to any person or organization other than DSI whether for
compensation or otherwise, during the term of this agreement.  DPW use the DSI
Headquarters facility as his base of operation.

     Notwithstanding anything to the contrary, Section III shall not prohibit
DPW from serving and being compensated, upon the approval of DSI, as a Director,
Advisor and/or Consultant for any other entity that is not, directly or
indirectly, competitive with DSI, so

                                       1
<PAGE>

long as such service does not in any way impact DPW's abilities to serve DSI to
the best of DPW's ability.

                                  Section IV
                                 Compensation

     Base.  DPW's base salary shall be at a rate of Two Hundred Thousand Dollars
     ----
($200,000) annually, payable according to DSI's standard employee wage payment
policy.  Said policy may be changed from time to time in the discretion of DSI.
Said base salary may be reviewed for the purpose of increasing same on an annual
basis according to Desktalk policy or at any other time during the Term of this
Agreement at the discretion of the Board of Directors.

     Incentive Compensation.  DPW shall be shall be eligible for incentive
     ----------------------
compensation of sixty-five thousand dollars ($65,000) per year.  Incentive
compensation shall be paid, if earned, on a quarterly basis.  Incentive
compensation shall be based on financial goals as agreed by the Board of
Directors.

     Stock Options.  During the initial term only, DPW may be granted, at the
     -------------
discretion of the Board of Directors, a stock option from DSI for one hundred
and ninety five thousand (195,000) shares of common stock at $2.00 per share
pursuant to the normal terms and conditions found in DSI's standard Incentive
Stock Option Plans with the exception of the following special terms and
conditions:

     (i)   In the case of a Change of Control (as defined below) and DPW is
subsequently terminated without cause then all such options shall vest
immediately.

     (ii)  In the case of a Change of Control (as defined below) and DPW's base
pay is subsequently decreased by more than twenty percent (20%) then fifty
percent (50%) of the remaining unvested options shall vest immediately, and the
remainder of the option shall vest pursuant to its own terms.

     (iii) A Change of Control shall be construed to have occurred when: an
individual, firm, corporation, partnership or other entity (a "Controlling
Person" defined not to include any shareholder at the time of the granting of
this Option) who becomes the beneficial owner of fifty percent (50%) or more of
the shares of common stock then outstanding of the Company. Notwithstanding the
above, no Change of Control shall occur by reason of an Initial Public Offering.

                                   Section V
                           DPW's Service as Director

     DPW consents to serve as a director of DSI, if elected or appointed,
without further compensation.

                                       2
<PAGE>

                                  Section VI
                                  Termination

     Termination by DPW.  DPW may terminate this agreement at any time with
     ------------------
thirty days advance notice. So long as DPW continues to perform his duties
through the date of termination, DSI agrees to continue to pay DPW pursuant to
the compensation as outlined above until the date of termination.

     Termination by DSI.  DSI may terminate this agreement at any time without
     ------------------
cause. If DSI terminates the agreement without cause, DSI shall pay DPW, in one
lump sum or as it otherwise would come due, six months base salary. In addition,
for a period of six months from the date of termination, or until DPW receives
health benefits from another, DSI shall continue to pay all health benefits
available to DPW prior to DPW's termination. DSI may terminate this agreement
for cause. If DSI terminates this agreement for cause, DSI shall owe no money or
benefits to DPW. The terms "for cause" shall include, but not be limited to,
conviction of a felony, theft or embezzlement from DSI, and like items.

     If DSI becomes obligations to DPW pursuant to Article VI(b), DPW shall make
reasonable efforts to mitigate damages by seeking other comparable employment,
although he will, DPW take any position that would require him to breach any
agreement with DSI. To the extent that DPW shall receive compensation, benefits
or service credit for benefits from such other employment, the payments to be
made and the benefits provided by DSI under this section shall be
correspondingly reduced. For purposes of this section, DPW shall be considered
employed if he owns his own business, contracts his services or in any way
becomes employed. DPW shall have an affirmative duty to give notice to DSI of
any new employment within five (5) business days of such employment.

                                  Section VII
                           Return of DSI's Property

     On termination of this agreement, regardless of how termination is
effected, or whenever requested by DSI, DPW shall immediately return to DSI all
of DSI's property, including without limitation all computer equipment issued,
customer lists and prospect lists, used in rendering services or otherwise, that
is in DPW's possession or under DPW's control.

                                 Section VIII
                        Use of Confidential Information

     It is understood between the parties that, during the term of the
employment, DPW will be dealing with the confidential information that DSI's
property used in the course of its business. All documents that DPW prepares, or
confidential information that might be given to DPW in the course of the
employment, are the exclusive property of DSI and shall remain in DSI's
possession. DPW shall treat as confidential any information obtained by DPW
concerning techniques, methods, systems, prices, plans or policies. DPW agrees
that DPW will not during DPW's employment, or at any time subsequently, disclose
to anyone, directly or indirectly, any of such confidential information, or use
them for any reason or purpose whatsoever other than in the course of his
employment with DSI.

                                       3
<PAGE>

                                  Section IX
                                Other Benefits

     DPW shall be entitled to all benefits normally afforded regular employees
of DSI.

                                   Section X
                                  Non-Compete

     (a)  If the Agreement is not renewed by DPW, DPW voluntarily terminates his
employment with DSI, or DPW is terminated for cause then DPW agrees that for a
period of two years from the date of termination of this Agreement DPW shall
not:

          (i)  work for, perform work for, own in whole or in part, manage,
operate, control or participate in the ownership, management, operation or
control of, or provide consulting or advisory services to, any individual,
partnership, firm, corporation or institution engaged in Competitive Business
(as defined below), directly or indirectly, within any Restricted Area (as
defined below);

          (ii) employ or retain, or offer to employ or retained in any capacity
by DSI at any time during DPW's employ by DSI or during the non-compete term, or
assist another person or entity in accomplishing the same.  Notwithstanding the
above, this paragraph shall not apply to any person that has severed their
relationship with DSI for at least four months.

     (b)  If the Agreement is not renewed by DSI, or DSI terminates this
Agreement without cause then in consideration for any termination benefits paid
by DSI to DPW, DPW agrees that for a period of one year from the date of
termination of this Agreement DPW shall not:

          (i)  work for, perform work for, own in whole or in part, manage,
operate, control or participate in the ownership, management, operation or
control of, or provide consulting or advisory services to, any individual,
partnership, firm, corporation or institution engaged in Competitive Business
(as defined below), directly or indirectly, within any Restricted Area (as
defined below);

          (ii) employ or retain, or offer to employ or retain, any person in any
capacity, where such person was employed or retained in any capacity by DSI at
any time during DPW's employ by DSI or during the non-compete term, or assist
another person or entity in accomplishing the same.  Notwithstanding the above,
this paragraph shall not apply to any person that has severed their relationship
with DSI for at least four months.

     (c)  "Competitive Business" shall mean INS, NextPoint, InfoVista,
CrossKeys, Concord Communications, and Quallaby, provided, however, that with
sixty (60) days prior notice DSI may amend the term Competitive Business from
time to time to add business or enterprises that: (i) provides, or anticipates
providing, software or services for

                                       4
<PAGE>

historical network performance monitoring and (ii) are clear and direct
competitors of the Company.

     (d)  "Restricted Area" shall mean any geographic area in which the DSI is
engaged in business, or has a business plan under which it planned to engage in
business, at the time DPW's employment is terminated. Any action performed
outside of a Restricted Area which is intended to or would reasonably be
expected to have an economic impact within a Restricted Area, shall be deemed to
have been committed within a Restricted Area.

                                   Section X
                              General Provisions

     Complete Agreement.  The parties agree that this agreement is the complete
     ------------------
and exclusive statement of the agreement between the parties, which supersedes
and merges all prior proposals, understandings and all other agreements, oral or
written, between the parties relating to this agreement, excepting the
Confidentiality Agreement and Option Agreement previously executed by DPW.

     Representation by Counsel.  DPW has been advised to seek legal counsel in
     -------------------------
the review, and prior to, execution of this agreement.  DPW understands that
this agreement has been drafted by the General Counsel of the Company, and that
the General Counsel of the Company works solely for and owes his duty of loyalty
strictly to the Company.

     Amendment.  This agreement may not be modified, altered or amended except
     ---------
by written instrument duly executed by the authorized representatives of each of
the parties.

     Waiver.  The waiver or failure of either party to exercise in any respect
     ------
any right provided for in this agreement shall not be deemed a waiver of any
further right under this agreement.

     Severability.  If any provision of this agreement is invalid, illegal or
     ------------
unenforceable under any applicable statute or rule of law, it is to that extent
to be deemed omitted.  The remainder of the agreement shall be valid and
enforceable to the maximum extent possible.

                                       5
<PAGE>

     Governing Law and Jurisdiction.  This agreement and performance hereunder
     ------------------------------
shall be governed by the laws of the State of California.

     IN WITNESS WHEREOF, the parties have executed this agreement.

Dated as of April 16, 1999

DESKTALK SYSTEMS, INC.

By: /s/ David J. Kaufman                     /s/ David P. Woodall
    -----------------------------            -------------------------------
     David J. Kaufman, Chairman               David P. Woodall

                                       6

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