Document:

exv10w29

 

EXHIBIT 10.29

GREAT LAKES EDUCATIONAL LOAN SERVICES, INC.

Student Loan Origination and Servicing Agreement

This Agreement, is made as of January 1, 2004, between the GREAT LAKES EDUCATIONAL LOAN SERVICES,
INC. (“Great Lakes”) and CONSOLIDATION LOAN FUNDING II, LLC, as beneficial owner of loans the legal
title to which will be held by The Bank of New York Trust Company, N.A., as Eligible Lender Trustee
(“Eligible Lender Trustee”), Lender #834118 (the “Lender”), an eligible institution engaged in
providing loans (“Loans”) to students and parents under Title IV, Part B of the Higher Education
Act of 1965, as amended (hereinafter the “Act”).

W I T N E S S E T H:

Whereas, Great Lakes has established a program for originating and servicing Loans under the Act;
and

Whereas, the Lender desires that Great Lakes originate and service Loans which are made or
purchased by the Lender and which are covered by the Act, according to the terms and conditions set
forth herein.

Now Therefore, in consideration of the promises and the terms and conditions set forth herein, the
Lender agrees as follows:

1. Loans to be Serviced. Great Lakes and the Lender agree that Great Lakes shall service all Loans
covered by the Act which are made or purchased by the Lender and which are guaranteed by Great
Lakes Higher Education Guaranty Corporation (the “Guarantor”), and which are submitted to Great
Lakes by the Lender and accepted by Great Lakes for servicing.

2. Great Lakes’ Duties as Originator.

     (a) Origination of Consolidation Loans. Great Lakes agrees to provide the following
origination services for Consolidation Loans (excluding spousal Consolidation Loans) for the
Lender:

	 	(1)  	Great Lakes agrees to provide toll free telephone service to
allow Consolidation Loan applicants located in the continental United States to
contact Great Lakes.
	 
	 	(2)  	Great Lakes will provide assistance to applicants with
inquiries regarding such matters as proper completion of forms and
consolidation program rules.
	 
	 	(3)  	Great Lakes shall distribute application forms in response to
requests. If the returned or is returned but not properly completed, Great
Lakes will contact the applicant offering assistance.

 

 

	 	(4)  	If the application is properly completed, Great Lakes will send
verification certificates to creditors. Great Lakes will contact the creditors
if the verification is not returned or is returned but not properly completed.
	 
	 	(5)  	Upon receipt of a properly completed verification, and a
determination that the application still qualifies for consolidation, Great
Lakes on behalf of Lender shall prepare a repayment schedule in accordance with
federal regulations and shall make the required disbursements to payoff holders
of underlying student loan notes being consolidated. Great Lakes will initiate
a next business day ACH funds transfer on the day of disbursement to move the
required disbursement funds from a Consolidation Loan Funding II, LLC account
to Great Lakes’ checking account. On the morning of the disbursement day,
Great Lakes shall fax to The Bank of New York and to The Bank of New York Trust
Company, N.A. at fax numbers to be provided by them the dollar amount of loans
to be disbursed by Great Lakes that day and shall email to two email addresses
to be provided by the Lender a detailed roster of the loans to be funded.
Consolidation Loan Funding II, LLC shall then cause the Consolidation Loan
Funding II, LLC account to be funded by the time the ACH transaction clears on
the business day following the disbursement day. Great Lakes will pay all
transaction costs associated with the account including the cost of standard
checks and will receive all investment earnings on balances existing from time
to time in the account. Great Lakes will reconcile the Great Lakes’ checking
account and will confirm that all disbursements are included in the regular
periodic reports provided to the Lender under the Servicing Agreement.
	 
	 	(6)  	After the consolidation loan has been disbursed, Great Lakes
will submit the Loan record to the Guarantor for processing. Great Lakes shall
provide Lender and Eligible Lender Trustee a daily report of disbursements made
via email.

	 	(b)  	Document Handling.

	 	(1)  	Great Lakes shall capture and retain a copy of each promissory
note on its image system and shall store a backup image copy in a facility
remote from Great Lakes’ premises.
	 
	 	(2)  	Great Lakes shall hold the original promissory note for
safekeeping.

	3.  	Great Lakes’ Duties as Servicer.

     (a) Great Lakes as servicer of the Loans shall perform all of the Lender’s obligations as
holder of Loans as required by the Act and all regulations issued by the U.S. Department of
Education or by the guarantor to implement the Act. Great Lakes shall have full power to sign and
act on the Lender’s behalf as the Lender’s agent in all transactions with borrowers serviced
hereunder. Lender does hereby authorize, constitute, and appoint Great Lakes on its behalf and

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as its attorney in fact, to endorse those promissory notes for which a claim has been filed
with the guarantor. Great Lakes will carry out its responsibilities hereunder in a diligent and
lawful manner.

     (b) Great Lakes shall complete all forms and reports required by the U.S. Department of
Education and by Great Lakes Higher Education Guaranty Corporation.

     (c) Great Lakes shall prepare a “Lender’s Request for Payment of Interest and Special
Allowance” to be used in billing the U.S. Department of Education (the “Department”) for interest
and the special allowance for all eligible loans on a quarterly basis. Great Lakes agrees to
combine serviced Loan information with 799 forms prepared by third parties for Lender and submit a
combined billing to the Department within 30 days following the last day of each quarter (March 31,
June 30, September 30, December 31). Lender agrees that Great Lakes may discontinue combining
information from third parties when the Department permits multiple parties to submit interest and
special allowance billings for the same lender number for the same quarter.

     Great Lakes shall accrue and capitalize interest on those Loans not eligible for interest
subsidy.

     (d) Great Lakes shall verify the current status of all borrowers not less often than annually
through direct contact with each borrower to ensure correct account information. Great Lakes shall
also seek to verify the borrower’s status by direct or indirect contact with educational
institutions.

     (e) Great Lakes shall respond to all borrower inquiries in a prompt, courteous and thorough
manner.

     (f) When a Loan becomes due for repayment, Great Lakes shall prepare a payment schedule and
disclosure statement and mail it to the borrower for signature(s). Prior to the first payment due
date, repayment coupons will be prepared and sent to the borrowers.

     (g) Great Lakes shall collect when and as due and remit to Lender all principal, interest,
charges and fees (including late fees) owed by borrowers. Great Lakes shall post to the borrower’s
account all payments of principal, interest and other charges. Cash receipts shall be remitted to
the Lender daily via an ACH transfer initiated by Great Lakes the day after collection. In the
event that Great Lakes services Loans that secure more than one series or class of bonds or other
indebtedness of Lender, Great Lakes will report all payment allocations separately by financing.

     (h) Great Lakes shall provide reports via email to the Lender and the Eligible Lender Trustee
of all monetary transactions as well as periodic summary and account information as required in the
“Lender Service Manual” including such items as:

	 	(1)  	Detailed periodic reports to support all cash transactions
processed;
	 
	 	(2)  	Monthly portfolio summary reports and supporting data listings;

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	 	(3)  	A monthly listing of delinquent accounts; and
	 
	 	(4)  	A quarterly report of billings to the U.S. Department of
Education for interest and special allowances.

     (i) Great Lakes shall automatically credit the Lender’s account whenever a borrower overpays
an account by less than $5.00, and the Lender, at its discretion, can reimburse the borrower. When
the overpayment is more than $5.00, Great Lakes shall remit the overpayment directly to the
borrower.

     When a borrower’s balance owing is less than $10.00, Great Lakes may, at its discretion, write-off
the balance.

     (j) Great Lakes shall handle all required borrower contact functions and shall meet all
servicing “due diligence” requirements, as that term is used under the Act and implementing
regulations. Such functions include, for example, skip tracing, contacting delinquent borrowers,
handling borrower requests forr extensions or deferments, and preparing and processing claims,
including death, disability, default, closed school, false certification and bankruptcy claims.

     (k) Great Lakes agrees to prepare and submit all papers and documents necessary to strictly
follow reimbursement procedures specified in the guarantor’s Common Manual upon default of borrower
and further agrees to promptly remit proceeds to Lender upon receipt from the guarantor.

4. Lender’s Responsibilities. Lender agrees to promptly notify Great Lakes of any transactions
involving the Lender and the borrower and/or changes in status or demographic data on any of its
accounts if received from sources other than Great Lakes. Lender specifically agrees to promptly
notify Great Lakes of any bankruptcy action taken with respect to any Loan.

5. Fees. The Lender agrees to pay Great Lakes the fees established by Great Lakes from time to
time for services rendered pursuant to this Agreement. The current fee schedule is attached to
this Agreement as Schedule A. Increases or decreases in such schedule may be made from time to
time; provided however, that the Lender shall be given 60 days written notice prior to the
effective date of any change in the fee schedule. Such effective date shall be the beginning of a
calendar quarter (April 1, July 1, October 1, January 1). Statements for services rendered will be
provided on a monthly basis and are payable upon receipt.

6. Liability. Great Lakes shall exercise care and due diligence in performing the services
required by this Agreement. To the extent that Great Lakes is required to appear in, or is made a
defendant in any legal action or other proceeding commenced by a party other than Lender with
respect to any matter arising hereunder, Lender shall indemnify and hold Great Lakes harmless from
all loss, liability and expense (including reasonable attorneys fees) except for any loss,
liability or expense arising out of or relating to Great Lakes’ acts or omissions with regard to
the performance of services hereunder. Subject to paragraph 14 below, Great Lakes shall indemnify
and hold Lender harmless from all loss, liability and expense (including reasonable attorney’s
fees) arising out of or relating to Great Lakes’ acts or omissions with regard to the performance
of services hereunder provided however that Great Lakes shall not be liable in the performance of
such services except for its negligence or misconduct and provided further that in no event

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shall Great Lakes be responsible or liable for any consequential damages with respect to any matter
whatsoever arising out of this Agreement.

     Either party shall have the right to mitigate its liability under this Agreement by taking
such actions as may be appropriate, including but not limited to reperformance.

     If, within a twelve-month period beginning on the date a claim is denied or would have been
denied if filed timely, or a cure should be initiated pursuant to the terms of this Agreement,
Great Lakes is unable to cure a Loan or to justify that none of the stated reasons for claim denial
is attributable to Great Lakes, Great Lakes will purchase the subrogated rights to collect on such
Loan from the Lender. Upon payment by Great Lakes of the sum of the unpaid principal amount plus
interest and special allowance foregone by Lender at the applicable rate at the time of purchase,
the Loan shall be considered a “Subrogated Loan” and shall no longer be considered a “Loan” as
defined in this Agreement.

     For any Subrogated Loan for which insurance is reinstated in accordance with guarantor policy,
Lender will pay Great Lakes an amount equal to the principal balance, of the Subrogated Loan
including any unreinsured interest that may have been capitalized, insured accrued interest, and
Special Allowance collectible. After such payment, the subrogation right purchased by Great Lakes
is void and such Loan shall be deemed a Loan subject to this Agreement and will no longer be a
Subrogated Loan.

     Except as to loans originated pursuant to section 2(a), Great Lakes does not assume, and
acceptance for servicing shall not result in, any responsibility for the correctness or
completeness of Loan related papers transmitted to Great Lakes as a part of or in conjunction with
the commitment of any Loans to Great Lakes for servicing, and Great Lakes shall not be responsible
for any procedural errors or omissions (including due diligence violations) which may have occurred
prior to initiation of servicing of a Loan hereunder by Great Lakes.

7. Confidentiality. Information about each borrower furnished to Great Lakes hereunder is
furnished upon the express condition that the information will be kept confidential by Great Lakes.
All such information, except as may be otherwise required by statute, by court order or as may be
necessary in Great Lakes’ reasonable judgment to the performance of the services required under
this Agreement, shall be held in confidence by Great Lakes.

8. Examination of Records. The Lender or its designated representative may at any time during
Great Lakes’ regular business hours examine, at the sole expense of the Lender, the records which
Great Lakes maintains on the Lender’s loans.

9. Termination.

     (a) This Agreement shall remain in full force and effect until terminated or modified as
provided herein. This Agreement may be terminated only at the end of a calendar quarter (March 31,
June 30, September 30, December 31), and only if written notice is given: (i) by the Lender to
Great Lakes at least 30 days prior to the end of a calendar quarter, or (ii) by Great Lakes to the
Lender at least 180 days prior to the end of a calendar quarter.

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     (b) In the event that this Agreement is terminated as provided in subsection (a) above, Great
Lakes shall continue its full servicing until the date of termination and shall provide to the
Lender a full set of periodic reports, adjusted through the date of termination. Great Lakes shall
retain all notes, records and papers, as well as a copy of all computer-stored data relating to the
Lender’s accounts as required by the Act. Great Lakes shall make available to the Lender on demand
copies of all computer records relating to the Lender’s accounts. Such copies of the computer
records will be provided and updated at the times desired by Lender in order to facilitate a
transfer to another servicing agent. The Lender agrees to pay Great Lakes the servicing removal
fee identified on Schedule A. Upon the Lender’s request, Great Lakes may agree to provide
servicing removal services beyond those identified in this section. Such agreement between Great
Lakes and the Lender shall include sufficient additional charges to cover Great Lakes’ costs.
Great Lakes agrees that Lender shall be entitled to injunctive relief to enforce the provisions of
this subsection.

     (c) The Lender shall be liable for all charges incurred for services performed pursuant to
this Agreement up to the termination date.

     (d) Great Lakes shall continue to be liable for all acts or failures to act which occur prior
to termination (or the following loan transactions: sale or transfer to another Lender, servicing
transfer to Lender or another servicer, purchase by the guarantor or payment in full), but shall
not be liable for post-termination activities except that Great Lakes shall be obligated to remit
to the Lender any collections received by Great Lakes subsequent to termination and to provide the
reports and records herein required.

10. Amendments. Except as provided in section 5, this Agreement may be amended by Great Lakes at
anytime upon 30 days written notice to the Lender, provided that the provisions of this Agreement
shall at all times be consistent with the Act and applicable regulations. In the event of any such
modification by Great Lakes the Lender has 30 days in which to accept or reject the modification by
notice in writing. In the event of rejection of proposed modification, either party may exercise
its right to terminate as provided in section 9. In the event of termination for this reason, such
modification shall not apply to the Lender.

11. Governing Law. This Agreement shall be interpreted under the laws of the State of Wisconsin.

12. No Implied Waiver. Any waiver or modification, expressed or implied, by Great Lakes or by the
Lender of any breach of this Agreement shall not be construed to be a waiver of any such breach or
any acquiescence thereto; nor shall any delay or omission by Great Lakes or by the Lender to
exercise any right arising from any such breach affect or impair the respective party’s right to
such breach or any future breach.

13. Arbitration. In the event that the parties hereto shall fail to agree regarding any provision
of this Agreement, such disputes shall be resolved by arbitration procedures established by the
American Arbitration Association by a panel of three neutral arbitrators who shall render a written
opinion explaining the reasons for their award. The decision of any arbitrator under this
paragraph shall be final and binding upon the parties.

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14. Limitation of Liability. Great Lakes and the Lender recognize that Great Lakes’ Lender
servicing programs are separate and distinct from GLHEGC’s guarantee program. The Lender
specifically agrees to look only to Great Lakes in its capacity as a servicing agent for any claims
under this Agreement relating to its functions as servicing agent. Lender specifically waives any
claim against GLHEGC’s Guarantee Fund as defined in 34 CFR 682.410(a)(1) and against GLHEGC’s
Federal Reserve Fund and Administrative Operating Fund and all other escrows required under the
Higher Education Act of 1965 as amended for claims under this Agreement.

15. Assignment. Lender may assign this Agreement to any affiliate and Great Lakes may assign this
Agreement to any affiliate to which its FFELP lender servicing program is transferred in whole or
substantial part. Except as provided herein, this Agreement may not be assigned without the prior
consent of the non-assigning party, which shall not be unreasonably withheld.

16. Compliance With Lender Bond Documents. In the event that any Loans which Lender delivers to
Great Lakes for servicing hereunder constitute “Financed Student Loans” under the Indenture: of
Trust dated as of January 1, 2004 (the “Indenture”), between Lender and The Bank of New York, as
Eligible Lender Trustee and The Bank of New York as Indenture Trustee (the “Trustee”), or are
pledged in connection with, or constitute collateral under any similar indenture or loan agreement
pledging or granting to any entity a security interest therein (all such Loans or other loans
pledged to or held by a trustee or other entity are hereafter referred to as the “Pledged Education
Loans”), Great Lakes agrees as follows:

     (a) At the request of the Trustee or other pledgee of such Pledged Education Loans, Great
Lakes will enter into a Custodian Agreement or other similar document, in form and substance
reasonably acceptable to Great Lakes, Lender and such Trustee or other pledgee, for the purpose of
establishing a bailment with respect to any Pledged Education Loans pledged to the Trustee or other
pledgee.

     (b) Great Lakes shall hold all Pledged Education Loans and related documentation as bailee for
and on behalf of the Trustee (or such other pledgee as may be applicable) for Trustee’s intended
purpose of perfecting the security or other interests of such Trustee or other pledgee therein.

     (c) All sums received by Great Lakes with respect to Pledged Education Loans shall be held on
behalf of the Trustee or other applicable pledgee, including but not limited to, all payments of
principal and interest, and insurance or guarantee payments. All such funds shall be held in a
segregated account (which may, however, contain funds belonging to other Great Lakes servicing
customers, including Great Lakes affiliates) and shall not be commingled with any of Great Lakes’s
other funds and shall be accounted for such that all such funds are identified separately from all
other payments received by Great Lakes in respect of the servicing of loans. Any such amounts, if
received by Great Lakes, shall be remitted only to the Trustee or other pledgee, and not to the
Lender, unless otherwise directed by the Trustee or other applicable pledgee.

     (d) If any Education Loans are Pledged Education Loans, all periodic reports required to be
furnished pursuant to this Agreement shall be furnished to the Trustee.

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     (e) With respect to the servicing of any Pledged Education Loans on behalf of or for the
benefit of the Trustee or any other applicable pledgee, no amendment, modification, or addition to
this Agreement shall be effective with respect to any Trustee or such other applicable pledgee
without their written approval.

     (f) Great Lakes waives any lien that it might have pursuant to statute or otherwise available
at law or in equity on any and all notes evidencing Pledged Education Loans held by it on behalf of
the Trustee, and on all related documentation, including all moneys and proceeds derived therefrom
or relating thereto. Notwithstanding the foregoing, if Great Lakes incurs cost or expense (i) due
to an “unreasonable act” of a Guarantor resulting in the Guarantor’s refusal to pay a claim, or
(ii) due to Lender failing to make payments to the Secretary of Education as required by law or
Regulation, Great Lakes may offset such cost or expense against moneys derived from Pledged
Education Loans serviced by Great Lakes and held by Lender on behalf of the Trustee. In addition,
Great Lakes may offset against such derived moneys in the event fees due it are not paid in
accordance with this agreement.

     (g) Great Lakes shall administer and collect all Pledged Education Loans in a competent,
diligent and orderly fashion and in accordance with all requirements of the Act, the Secretary and
this Agreement.

If there is an Event of Default under the Indenture and the Trustee forecloses on its security
interest on the Education Loans, then the Trustee shall assume all duties and obligations of the
Issuer Lender hereunder.

17. Notices. All notices, requests, demands or other instruments which may or are required to be
given by any party to any other party shall be in writing and such shall be deemed to have been
properly given when served personally on an officer of the entity to which such notice is to be
given, or upon expiration of a period of 48 hours from and after the postmark thereof when mailed
postage prepaid by registered or certified mail, requesting return receipt, addressed as follows:

	 	 	 	 	 	 	 
	If intended for Great Lakes Educational Loan Services, Inc.:	 	 
	 
	 	 	 	 	 	 
	 	 	Chief Servicing Officer
	 	 	Great Lakes Educational Loan Services, Inc.
	 	 	2401 International Lane
	 	 	P.O. Box 7858
	 	 	Madison, WI 53707
	If intended for Lender:	 	 
	 
	 	 	 	 	 	 
	 	 	Consolidation Loan Funding II, LLC
	 	 	c/o CLF II ManagementCorp.
	 	 	Attn: Mr. Ryan D. Katz, President
	 	 	9477 Waples Street
	 	 	Suite 100
	 	 	San Diego, CA 92121

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	 	 	With copies to:
	 
	 	 	 	 	 	 
	

	 	 	 	The Bank of New York Trust Company, N.A.	 	 
	

	 	 	 	Attn: Corporate Trust Manager	 	 
	

	 	 	 	10161 Centurion Parkway, 2nd Floor	 	 
	

	 	 	 	Jacksonville, FL 32256	 	 
	 
	 	 	 	 	 	 
	

	 	 	 	                    -and-	 	 
	 
	 	 	 	 	 	 
	

	 	 	 	John J. Witmeyer III, Esq.	 	 
	

	 	 	 	Ford Marrin Esposito Witmeyer & Gleser, L.L.P.	 	 
	

	 	 	 	Wall Street Plaza	 	 
	

	 	 	 	New York, NY 10005-1875	 	 

     In Witness Whereof, the parties hereto have executed this Agreement as of the date and year
first above written.

	 	 	 	 	 	 	 	 	 	 	 
	CONSOLIDATION LOAN FUNDING II, LLC	 	GREAT LAKES EDUCATIONAL LOAN
	By:	 	CLF II ManagementCorp., Manager	 	SERVICES, INC.
	 
	 	 	 	 	 	 	 	 	 	 
	By:

	 	/s/ Ryan D. Katz
	 	By:
	 	/s/ Michael J. Noack	 	 	 	 
	

	 	 
	 	 	 	 	 	 	 	 
	

	 	Ryan D. Katz
	 	 	 	Michael J. Noack	 	 	 	 
	

	 	President
	 	 	 	Chief Operating Officer	 	 	 	 

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GREAT LAKES EDUCATIONAL LOAN SERVICES, INC.

STUDENT LOAN ORIGINATION AND SERVICING AGREEMENT

CONSOLIDATION LOAN FUNDING II, LLC, AS BENEFICIAL OWNER OF LOANS THE

LEGAL TITLE TO WHICH WILL BE HELD BY THE BANK OF NEW YORK TRUST

COMPANY, N.A., AS ELIGIBLE LENDER TRUSTEE

SCHEDULE A – FEES

(Effective January 1, 2004)

The Lender agrees to pay the following fees to Great Lakes upon receipt of a monthly statement for
services rendered pursuant to this agreement:

     Origination Fee:

$28.00 per originated Consolidation loan

$20.00 per application processed which does not result in a Consolidation loan

     Monthly Service Fees:

$1.25 per borrower per month during interim (in-school) period

$3.05 per borrower per month during grace period

$3.25 per borrower per month during first 12 months of repayment servicing

$2.88 per borrower per month during the remainder of the repayment period

     Servicing Removal Fee:

$14.00 per account plus the actual cost of additional services requested to remove
an active account from the servicing system

     Late Charge Assessment Fee:

Great Lakes shall receive 25% of the late fee revenue collected from delinquent
borrowers

Subsidized, unsubsidized and HEAL loans are each billed separately for origination fees even if
they are processed on the same application.

Consolidation loans will be charged the standard repayment servicing fees. The total monthly
amount due will be the actual fees calculated as described above, or $75, whichever is greater.

Great Lakes may agree to provide the lender with services beyond those normally included in the
servicing program. Such agreement between Great Lakes and the lender shall include sufficient
additional charges to cover Great Lakes’ costs.

Increases or decreases to this fee schedule may be made from time to time as provided in Section 5
of this agreement.exv10w30

 

EXHIBIT 10.30

Federal FFEL

Servicing Agreement

Higher Education Funding-I

January 1, 2004

A C S

One World Trade Center, Suite 2200, Long Beach, CA 90831, 310/513-2700

2277 East 220th Street, Long Beach, CA 90810, 310/513-2700

2505 South Finley Road, Lombard, IL 60148, 630/620-2700

501 Bleecker Street, Utica, NY 13501, 315/738-2300

 

 

	 	 	 
	

	 	FEDERAL FFEL                              

SERVICING AGREEMENT

TABLE OF CONTENTS

	 	 	 	 	 	 	 
	Section	 	Page
	1.

	 	ACS Obligations
	 	 	1	 
	2.

	 	Lender Obligations
	 	 	4	 
	3.

	 	Banking
	 	 	4	 
	4.

	 	Charges
	 	 	4	 
	5.

	 	Term and Termination
	 	 	5	 
	6.

	 	Examination of Records
	 	 	7	 
	7.

	 	Exclusion of Warranties and Limitations of ACS’s Liability
	 	 	7	 
	8.

	 	Indemnification
	 	 	9	 
	9.

	 	Contingency Plan
	 	 	10	 
	10.

	 	Financial and Administrative Responsibility
	 	 	10	 
	11.

	 	Audits
	 	 	11	 
	12.

	 	Waiver of Jury Trial
	 	 	11	 
	13.

	 	Miscellaneous
	 	 	12	 
	14.

	 	ACS Representations and Warranties
	 	 	15	 
	15.

	 	Compliance with Lender Bond Documents
	 	 	16	 
	Signature Page	 	 	17	 

	 	 	 	 	 	 	 
	Exhibit	 	 	 	 	 	 
	EXHIBIT A

	 	POST-ORIGINATION SERVICES
	 	 	18	 
	EXHIBIT B

	 	[Reserved]
	 	 	20	 
	EXHIBIT C

	 	SERVICING FEES
	 	 	21	 
	EXHIBIT D

	 	NOTE EXAMINATION ELECTION
	 	 	24	 
	EXHIBIT E

	 	BLANKET CURE TERMS
	 	 	26	 
	EXHIBIT E-1

	 	CURE FEES
	 	 	29	 
	EXHIBIT F

	 	PLUS CREDIT REVIEW SERVICES TERMS
	 	 	30	 

Confidential and
Proprietary

 

 

	 	 	 
	

	 	FEDERAL FFEL                              

SERVICING AGREEMENT

THIS AGREEMENT is made and entered into as of January 1, 2004 by and between ACS Education
Services, Inc., f/k/a AFSA Data Corporation (“ACS”) and Higher Education Funding I, the beneficial
owner (but not legal titleholder) of certain Student Loans (herein called the “LENDER”) at Long
Beach, California, with reference to the following facts:

	A.  	ACS has developed and is marketing a computerized origination, billing, record keeping,
accounting, reporting and loan management service designated as the “Guaranteed Student Loan
Processing Service” (the “Service”).
	 
	B.  	LENDER desires ACS to assist it in managing its Federal Stafford (SSL), Federal PLUS and
Federal Consolidation loans through the use of the Service.

Now, Therefore, ACS and LENDER hereby agree as follows:

	1.  	ACS Obligations.

	 	A.  	ACS shall service LENDER’s Federal Stafford (SSL), Federal PLUS and Federal
Consolidation loan accounts as provided herein, and any similar student loan accounts
as may be mutually agreed upon (the “Accounts”). For the purposes of this Agreement,
an “Account” shall mean one or more loans having the same holder, borrower (and student
in the case of a Federal PLUS loan), loan program, Guarantor, maturity date and
repayment terms. Stafford loans, whether subsidized or unsubsidized, shall be
considered to have been made under the same loan program.
	 
	 	B.  	ACS shall perform all services and duties customary to the servicing of student
loans in accordance with generally established procedures and industry standards and
practices, including specifically the services and duties specified in Exhibit A
(Post-Origination Services) and Exhibit F (PLUS Credit Review Services Terms) attached
to this Agreement. Such services and duties shall be performed with respect to each
Account until such Account is paid in full (whether by the borrower or through the
payment of Guarantee benefits or otherwise) or deconverted from ACS’s servicing system
in accordance with this Agreement, or this Agreement is otherwise terminated in
accordance with Section 5 below.
	 
	 	C.  	ACS shall perform its services and duties hereunder in material compliance
with, and as required by, (i) the Higher Education Act, (ii) the applicable Guarantor
Regulations, (iii) the applicable Contract of Insurance or Guarantee; and (iv) any
other laws and regulations governing the servicing of the Accounts, and the foregoing
requirements shall determine the general scope of services hereunder. For purposes of
this Agreement, the “Higher Education Act” means Part B of Title IV of the Higher
Education Act of 1965, as amended from time to time, and the rules and regulations of
the U.S. Department of Education or any successor thereto (the “Department”)
promulgated thereunder, as amended from time to time, and “Guarantor Regulations” means
any manual of policies and procedures to be followed under the guarantee program
operated by applicable guarantor of

	 	 	 	 	 
	 
	

	 	Confidential and
Proprietary
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	 	   	the loans involved (the “Guarantor”), as well as all supplements, amendments,
bulletins and updates, and all other written or unwritten policies, procedures,
rules and regulations promulgated or adopted, formally or informally, by such
Guarantor relating to its guarantee program or the administration, interpretations,
claims review or enforcement policies, procedures and practices thereunder, as the
same are reasonably interpreted and understood by ACS from time to time.
	 
	 	D.  	Within a reasonable period after delivery of the loan files to ACS (generally
within 30 days unless otherwise expressly agreed), ACS shall (i) establish and maintain
records received by ACS with respect to each Account and complete records of ACS’s
servicing of the Account from the date such servicing commenced, (ii) maintain
possession of original promissory notes, loan applications and other required
supplements that it receives from LENDER, stored in a fire-rated, secure vault facility
located at 2277 E. 220th Street, Long Beach, California or 501 Bleecker
Street, Utica, New York, (iii) otherwise commence servicing the Accounts relating to
such loan documents, and (iv) microfilm or otherwise reproduce the promissory notes,
loan applications, and other required supplements and cause such reproductions to be
stored at Brambles Information Management Corporation or any equivalent facility.
	 
	 	E.  	If requested in writing by LENDER, for any loans not originated by ACS, ACS
shall make a Full Note Examination or an Abbreviated Note Examination of the original
promissory note and other loan documentation for each Account following receipt by ACS
for servicing, as requested by LENDER on Exhibit D (Note Examination Election).
Following such initial election, LENDER may from time to time with ACS’s consent, which
consent shall not be unreasonably withheld, select a different loan examination option
for a particular set of loans or for all subsequent loans by making a new election with
respect thereto or by other appropriate written notice to ACS.
	 
	 	F.  	By undertaking the loan examination and other duties provided above, ACS
assumes no responsibility for the origination, disbursement, documentation or prior
servicing of any loan (except to the extent that ACS performed or was obligated to
perform any of these services), it being understood and agreed that the originator
and/or prior servicer (if applicable) shall be responsible for all aspects of each loan
prior to the date on which ACS is required to commence servicing of such loan
hereunder. ACS shall not be liable in the overall conduct of the loan examination for
the entire portfolio being purchased by LENDER for failure, despite its reasonable
efforts, to detect any prior defect or note any exception during the loan examination
process. In the event of any such defect or exception, LENDER shall exhaust all
recourse and remedies against the original lender, prior servicer, or other responsible
parties before asserting any claim against ACS related thereto. The microfilm or other
reproduction of each borrower file made by ACS following delivery to ACS for servicing
shall be

	 	 	 	 	 
	 
	

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	 	   	prima facie evidence of the record of loan documentation received and reviewed by
ACS.
	 
	 	G.  	If requested in writing by LENDER, ACS shall provide cure services for loans
that are unguaranteed due to non-ACS errors, as provided in Exhibit E (Blanket Cure
Terms).
	 
	 	H.  	If ACS reasonably determines that any Account has been rejected by a Guarantor
and cannot or is not to be cured hereunder, LENDER is responsible for providing
direction to ACS upon ACS’s written request for the disposition of such Account, which
shall remain on ACS’s servicing system pending such direction from LENDER. If LENDER
instructs ACS to deconvert any Accounts, ACS shall promptly provide the following
deconversion services:

	 	(1)  	Any files related to Accounts to be returned to LENDER shall be
assembled in substantially the manner in which they were received by ACS,
including any pertinent documents or information received or created by ACS
during its servicing;
	 
	 	(2)  	The files related to such Accounts shall be properly deposited
in the U.S. Mail as certified or registered mail addressed to LENDER unless
otherwise agreed by LENDER and ACS. ACS shall not be liable for any losses,
costs or damages incurred by LENDER if files are lost after being properly
deposited in the U.S. Mail. If so instructed by LENDER at any time, ACS shall
procure at LENDER’s expense such available insurance coverage as LENDER may
desire with respect to such shipments;
	 
	 	(3)  	A transmittal shall be provided by ACS to LENDER listing each
Account and certain other mutually-agreeable Account information; and
	 
	 	(4)  	Each Account record shall be removed from the ACS servicing
system,

The deconversion and file preparation and shipping fees specified in Exhibit C
(Servicing Fees) shall apply to and shall be payable concurrently with any
deconversion of rejected Accounts as provided above, as well as any deconversion of
Accounts following any expiration or termination of this Agreement, or any other
removal of Accounts from this Agreement; provided, however, that no such fees shall
be charged for any deconversion of Accounts upon termination of this Agreement
pursuant to Section 5.B. (upon ACS breach) or 5.C. or 5.D. (except for reimbursement
of reasonable shipping charges as provided therein).

	 	I.  	If any of the Accounts are guaranteed by a Guarantor which permits electronic
interface or expedited or express claims filing or review processing (for example,
Texas Guaranteed Student Loan Corporation’s Claims Automated Processing System (TGSLC’s
CAPS) or Northwest Education Loan Association’s Express

	 	 	 	 	 
	 
	

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Claim Program (NELA’s ECP)), ACS may participate therein on LENDER’s
behalf. In such event, ACS is hereby authorized to enter into any participation
agreement or similar documentation required by such Guarantor on LENDER’s behalf as
its agent in order to participate therein.

	2.  	LENDER Obligations.

	 	A.  	LENDER shall promptly transmit or cause to be transmitted to ACS any material
written communications it receives at any time with respect to any borrower’s Account,
including but not limited to letters, notices of death or disability, adjudications of
bankruptcy and like documents, and forms requesting deferment of repayment or loan
cancellations. ACS will have no liability for reliance upon information that would
have been corrected by timely transmittal to it of any such written communication, and
shall not bear any related servicing or other costs which reasonably could have been
avoided thereby.
	 
	 	B.  	LENDER shall examine all reports submitted to it by ACS promptly upon receipt
and promptly notify ACS of any discovered errors. ACS shall not be responsible for
damages or losses caused by any error disclosed by a report to LENDER unless such error
is brought to ACS’s attention within sixty (60) days after receipt by LENDER. This
time restriction shall be extended for the Lender Reporting System (LaRS) quarterly
reports, for which the LENDER shall have 90 days to bring an error to the attention of
ACS.
	 
	 	C.  	LENDER shall be responsible for assuring that the form documents that have been
used in the origination of the Accounts (other than such documents created
independently by ACS) are in compliance with all applicable federal, state and local
laws and regulations, including without limitation any consumer loan laws or disclosure
requirements applicable thereto, and shall defend, indemnify and hold ACS harmless from
any violation or non-compliance with any of the foregoing.

	3.  	Banking.

All borrower and other remittances shall be deposited to an ACS account at a remittance
banking/lock box facility at a bank selected by ACS which is reasonably acceptable to
LENDER, with all earnings on such account being retained by ACS. Such remittances shall be
promptly processed and posted to borrower Accounts and the associated funds shall be
transferred to LENDER by ACH or wire transfer on a mutually acceptable schedule.

	4.  	Charges.

	 	A.  	LENDER shall pay ACS for services rendered in the prior month according to the
schedule of fees in Exhibit C (Servicing fees), within fifteen (15) days after receipt
of an invoice sent by ACS to LENDER. Payments become delinquent if

	 	 	 	 	 
	 
	

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not received by ACS within thirty (30) days from the invoice date, and thereafter
shall incur a late charge of one and one-half percent (1-1/2%) per month until paid.

	 	B.  	The fees specified in Exhibit C shall remain fixed until March 1, 2004. Unless
otherwise expressly agreed, charges during each subsequent twelve (12) month period of
this Agreement may be increased over such fees charged during the previous twelve (12)
month period by an amount equal to the greater of (i) the percentage increase in the
U.S. Department of Labor’s Consumer Price Index for Urban Wage Earners and Clerical
Workers, U.S. City Average (1982-84=100) (the “CPI”) for the most recent twelve
(12)-month period available at the time of each annual adjustment, or (ii) three
percent (3%) per annum. (If at any adjustment date the CPI is no longer published,
then any replacement index specified by the Bureau of Labor Statistics or successor
U.S. governmental agency shall be substituted therefor, with appropriate application of
any necessary conversion formula as may be specified by such agency, or if no such
replacement index has been so specified, then a comparable cost-of-living index as may
be mutually agreed between the parties shall be used.)
	 
	 	C.  	ACS’s fees are subject to adjustment by ACS (i) in the event of any increase in
telephone or postage rates, or (ii) as provided in Section 5.C below.
	 
	 	D.  	In addition to any other servicing fees or expense reimbursements to which ACS
shall be entitled under this Agreement, LENDER agrees to reimburse ACS for (i) any
sales or use taxes or similar taxes now or hereafter imposed upon any goods or services
provided by or activities of ACS hereunder, and (ii) any expenses which ACS incurs as a
result of any additional work required due to any transfer of the guarantee on serviced
loans to a new or successor Guarantor, or any Guarantor error, or any testing,
reconciliation or remediation project or other non-routine activity required by the
particular needs of Guarantor or LENDER or resulting from third party errors.
	 
	 	E.  	In the event of any good faith dispute by LENDER regarding any amount billed by
ACS, LENDER may by written notice to ACS detailing the grounds for the dispute withhold
payment of such disputed amount for a reasonable period pending resolution of the
dispute, but shall pay the undisputed portion billed when and as due. If the dispute
has not been mutually resolved within sixty (60) days after the date initially due,
LENDER shall deposit the withheld amount into an independent escrow reasonably
satisfactory to ACS pending mutual agreement or court decision regarding proper
disposition of such funds. Failure of LENDER to pay the undisputed portion of a
billing or to place any disputed amount in escrow as provided above shall constitute a
default hereunder.
	 
	 	F.  	ACS shall have the right to offset any amounts due from ACS to
LENDER against the servicing fees or other amounts due ACS hereunder.

	 	 	 	 	 
	 
	

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	5.  	Term and Termination.

	 	A.  	This Agreement is for a term beginning January 1, 2004, and ending on March 1,
2009; provided, however, that unless either party shall give the other written notice
of its intention not to renew this Agreement at least ninety (90) days prior to its
scheduled expiration date, this Agreement shall automatically renew for successive
twelve (12)-month periods thereafter, subject to any renegotiated terms which may be
mutually desired.
	 
	 	B.  	Either party may terminate this Agreement before its expiration upon a material
breach by the other party, if such breach has not been cured within ninety (90) days
after written notice of such material breach has been sent to the other party, which
written notice shall specify in reasonable detail the alleged breach and reference this
provision; provided, however, that the notice and cure period shall only be thirty (30)
days if the breach is the non-payment of ACS’s fees or other charges.
	 
	 	C.  	In the event of changes in the Higher Education Act, Guarantor Regulations, or
other current or future law, regulation or other requirement
applicable to the serviced loans, including without limitation, any changes in any
interpretation, claims review or enforcement policies, procedures or practices with
respect thereto (and including, without limitation, implementation or enforcement of
third-party servicer regulations promulgated by the Department), which in ACS’s
reasonable determination expose ACS to materially increased risk of liability to the
Secretary of Education, LENDER or any other party, impose materially increased duties
or obligations upon ACS, cause ACS to incur materially additional expense, or
materially restrict or derogate from ACS’s indemnification rights or liability
limitations under this Agreement, ACS shall have the right, at its option, to (i)
terminate this Agreement upon 180 days’ prior written notice to LENDER, or (ii) propose
to LENDER an amendment to this Agreement which in ACS’s reasonable judgment
appropriately addresses the increased risk, duties or obligations (which may include an
adjustment to ACS’s fees and/or expense reimbursements), and if the parties are unable
to agree upon such amendment within thirty (30) days after the same is submitted to
LENDER, ACS shall be entitled to terminate this Agreement upon 180 days’ prior written
notice to LENDER. ACS shall not be entitled to charge any deconversion fees hereunder
in connection with the deconversion of LENDER’s loans from ACS’s system
following any termination by ACS under this Section 5.C, but ACS shall be entitled to
receive reimbursement of its reasonable file preparation and shipping costs.
	 
	 	D.  	In the event that ACS announces or actually commences a wind-down of its
servicing activities for the purpose of exiting the student loan servicing business,
LENDER shall have the right, at its option, to terminate this Agreement upon 90 days’
prior written notice to ACS. In such event ACS shall not be entitled to charge any
deconversion fees hereunder in connection with the deconversion of

	 	 	 	 	 
	 
	

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LENDER’s loans from ACS’s system following any termination by ACS under this Section
5.D, but ACS shall be entitled to receive reimbursement of its reasonable file
preparation and shipping costs.

	6.  	Examination of Records.

LENDER or its agent shall have the right, at reasonable hours and under reasonable circumstances on
a mutually-agreeable schedule, to examine all LENDER’s assigned student loan records and material
serviced by ACS that it deems necessary to determine compliance with this Agreement. ACS shall
submit to like examination by any governmental agency or authority having supervisory jurisdiction
over LENDER.

	7.  	Exclusion of Warranties and Limitations of ACS’s Liability.

	 	A.  	ACS shall be entitled to reasonably rely upon any information or data supplied
to it by LENDER, any party on LENDER’s behalf, or any third party normally relied upon
by servicers in the student loan industry, and shall have no liability for any error or
loss caused by such information or data being incomplete or inaccurate. ACS shall not
be responsible for reviewing and verifying the compliance of forms and processes
prescribed by the Secretary or Guarantor with applicable state and federal laws and
regulations, and ACS shall be fully entitled to rely upon and use such materials and
processes, unless notified to the contrary by LENDER, and shall have no liability for
any damages or loss resulting from such use absent such notice.
	 
	 	B.  	ACS shall use due care and diligence in performing its services in a
timely manner consistent with the applicable student loan program as reasonably
interpreted and understood by ACS. ACS hereby excludes and disclaims any and all other
warranties with respect to its services under this Agreement, and no employee, agent or
representative of ACS has the authority to bind ACS to any other oral or written
representation or warranty. LENDER will review all processing output, reports and
other information provided to it by ACS and will use due care and diligence to detect
and notify ACS of any errors therein which LENDER discovers. Upon prompt notification
to or discovery by ACS of any processing error or data inaccuracy, ACS shall re-perform
any processing to the extent practicable and necessary, without charge if ACS is at
fault and otherwise at a rate equal, in ACS’s best and reasonable judgment, to the
greater of its original charge for such processing or its direct and allocated indirect
cost of such reprocessing. ACS agrees to provide, at cost to LENDER if necessitated by
the nature of the data submitted, such evidence as LENDER may reasonably require which
will verify the complete and proper execution of the corrections.
	 
	 	C.  	ACS shall be entitled to cure at its own expense any error or omission in the
performance of its duties under this Agreement by the reperformance of such duties to
the extent such reperformance will reasonably elimiante or mitigate any losses to
LENDER caused by such error or omission.

	 	 	 	 	 
	 
	

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	 	D.  	Notwithstanding the form in which any legal or equitable action may be brought,
whether in contract, tort, negligence, strict liability or otherwise, ACS’s liability,
if any, arising out of or in any way related to any act or omission by ACS in
connection with this Agreement or its services hereunder, including but not limited to
errors due to ACS, its equipment, operators, programmers, or program, shall be limited
to direct losses of principal and interest on rejected claims resulting directly and
primarily from ACS’s negligence or willful misconduct. In the event a loan is rejected
by a Guarantor directly and primarily due to ACS’s negligence or willful misconduct,
and ACS is unable to cure the loan within twelve (12) months of the final reject date,
ACS shall reimburse LENDER for all principal and accrued interest loss thereon
(including such loss during the period of non-guarantee) by the end of the thirteenth
(13th) month following the final reject date, and the loan shall thereupon be assigned
and transferred to ACS or its designee, and this shall be the sole and exclusive remedy
of LENDER relating to such occurrences.
	 
	 	E.  	If applicable, and notwithstanding any other provision of this Agreement, ACS’s
liability, if any, arising out of or in any way related to any act or omission by ACS
in connection with any loans which (i) entered repayment status prior to the date that
ACS assumes servicing responsibility, or (ii) have previously been cured following
non-ACS servicing error (i.e., rehab loans), shall be limited to general money damages
in an aggregate amount with respect to any Account not to exceed the amount paid for
ACS’s services by LENDER with respect to such Account, and this shall be the sole and
exclusive remedy of LENDER relating to such occurrences.
	 
	 	F.  	ACS shall have no liability for its failure to comply with any law, rule,
regulation or other requirement applicable to any, of the serviced loans, including
without limitation any change in any interpretation, claim reviews or enforcement
policies, procedures or practices with respect thereto, (i) which was not articulated
in writing and actually made known to ACS or the student loan servicing industry
generally a reasonable period in advance of its implementation, (ii) which is
inconsistent with general industry practices or prior Guarantor conduct or requirements
unless and until ACS shall have been notified thereof and had a reasonable opportunity
to comply with such new requirement and then only with respect to servicing performed
after the date thereof (i.e., not on a retroactive basis with respect to servicing
which has previously occurred based upon prior requirements), or (iii) during any
period in which the Department and/or any Guarantor shall have indicated that it will
not enforce any such requirement, even if such requirement may legally be in effect.
	 
	 	G.  	In no event, regardless of ACS’s ability to reperform or cure any error, shall
ACS be liable under any circumstances, (i) for any incidental, indirect, special,
punitive or consequential damages, or (ii) for failure to provide services herein for
reasons beyond its reasonable control, or (iii) for any violation of applicable law,

	 	 	 	 	 
	 
	

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regulation or other requirement under this Agreement, where ACS’s action or inaction
was not negligent as determined by reference to legally relevant factors (including
without limitation general industry standards in effect at such time), or (iv) for
any losses, liabilities or expenses directly or indirectly arising in whole or in
part from or relating to any Guarantor error, or (v) for any losses, liabilities or
expenses directly or indirectly arising in whole or in part from or relating to any
data transmission or electronic data interchange (EDI) failure or error not
primarily and directly due to ACS’s negligence, or (vi) for the uncollectibility or
non-payment of any amounts payable on or with respect to Accounts serviced
hereunder, or the failure of any Guarantor to pay any claim on a loan Account for
any reason (including but not limited to the bankruptcy or insolvency of the
Guarantor) except where the uncollectibility or failure to pay such claim is
directly and primarily as a result of ACS’s negligence or willful misconduct as
provided hereinabove. These limitations on ACS’s liability and exclusion of damages
are independent of any other remedy or provision herein and shall not be affected by
ACS’s inability to reperform or cure any error or any failure of any other remedy or
provision.

	 	H.  	ACS’s sole liability under or in connection with this Agreement or its
services, whether in contract, tort, negligence, strict liability, pursuant to
violation of statute or regulation, or under any other theory, shall be limited as
provided in this Section 7 and Section 8, and the provisions hereof shall constitute
the sole and exclusive remedy of LENDER for breaches hereof by ACS.
	 
	 	I.  	No claim or action, regardless of form, arising out of or in any way related to
any’ act or omission by ACS in connection with this Agreement or its serviceis
hereunder shall be brought by LENDER more than one year after LENDER discovers the act
or omission by ACS giving rise to such claim or action. In the case of rejected claims
filed by LENDER due to ACS negligence or willful misconduct, such one-year period shall
commence at the end of the 13th month following the final reject date.
	 
	 	J.  	The parties agree that the foregoing provisions shall survive the termination
of this Agreement and have been reflected in the amount of the charges payable by
LENDER to ACS for the Service, are an essential part of the basis for the bargain
between the parties, and that ACS would not have entered into this Agreement but for
such provisions.

	8.  	Indemnification.

	 	A.  	If ACS or LENDER is required to appear in or is made a defendant in any legal
action or other proceeding commenced by a borrower or other third party with respect to
any loan Account for which services are provided hereunder, subject to the limitations
contained in this Agreement, LENDER shall defend and indemnify ACS against, and hold it
harmless from, all claims, losses, liabilities, and reasonable expenses (including
reasonable attorneys’ fees) arising thereunder,

	 	 	 	 	 
	 
	

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unless and until a final judgment is entered by a court properly holding that the
claim or action resulted directly and primarily from the negligence or willful
misconduct by ACS under this Agreement, in which case ACS shall thereafter defend
and indemnify LENDER against, and hold it harmless from, all claims, losses,
liabilities, and expenses (including reasonable attorneys’ fees) arising from such
negligence or willful misconduct (subject to Section 7 above). In particular,
without limiting the foregoing, it is understood that ACS shall be entitled to a
defense and indemnity as provided above where a student alleges that he or she did
not receive a proper education and/or was defrauded by the school or lender, or that
a prior or subsequent servicer or collection agency committed any error or
misconduct or violated any law or regulation.

	 	B.  	Notwithstanding the foregoing, ACS will further defend, indemnify and save
LENDER harmless from and against any and all claims, losses and liability relating to
(i) any infringement or threatened infringement of any patent, copyright trademark,
trade secret or other proprietary rights of any third party, or (ii) any physical loss
or damage to property of a third party, or (iii) any loss or damage arising from bodily
injury, including death, when such loss or damage is caused by the negligent acts,
omissions or intentional wrongdoing of ACS, its employees, subcontractors or agents and
which arise out of the performance of this Agreement, provided that (a) LENDER gives
ACS prompt written notice of any such claim of loss or damage and, (b) if such loss or
damage involves claims by third parties, LENDER allows ACS to control, and reasonably
cooperates with ACS in, any related defense and all related settlement negotiations.

	9.  	Contingency Plan.

ACS shall maintain a reasonably comprehensive contingency plan for disaster recovery and continued
servicing of the Accounts (the “Plan”) and allow LENDER to review said Plan at ACS’s site. Such
review shall be no more frequently than on an annual basis or within sixty (60) days of
implementing any material changes to the Plan.

	10.  	Financial and Administrative Responsibility.

	 	A.  	Each party hereto represents that it is currently in compliance with, and
agrees to maintain its compliance with, all financial and administrative responsibility
standards or requirements which may be established from time to time by the Department
or any Guarantor for participation in the Title IV, Higher Education Act programs for
which ACS provides services hereunder. Each party shall have the right to terminate
this Agreement upon ninety (90) days’ written notice to the other in the event that the
Department’s financial or administrative responsibility standards or requirements are
hereafter changed and as a result such party does not thereafter satisfy such standards
or requirements.

	 	 	 	 	 
	 
	

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	 	B.  	ACS agrees to provide LENDER with annual consolidated audited financial
statements, as soon as the same are made available to ACS during the term of this
Agreement.
	 
	 	C.  	ACS agrees to maintain insurance bonds and other insurance in full force and
effect at all times during the term of this Agreement that meet the following
requirements: (i) a fidelity bond (or direct surety bond) with a policy limit of not
less than $50,000,000, a deductible of not more than $1,000,000 and per occurrence
coverage of not less than $50,000,000; and (ii) an errors and omissions policy with a
policy limit of not less than $50,000,000 in the aggregate per occurrence (with no per
occurrence coverage minimum), and a deductible of not more than $1,000,000.

	11.  	Audits.

ACS agrees to provide LENDER with (i) a copy of ACS’s annual SAS 70 servicer audit without charge,
and (ii) a copy of ACS’s Lender Audit Guide audit report, as required by the Department under the
Higher Education Act, at a prorated charge consistent with the manner charged by ACS generally to
its other clients.

LENDER acknowledges that ACS shall have the right and obligation to cooperate fully with
independent auditors, the Secretary of Education, the Department’s Inspector General, the
Comptroller General of the United States, and any applicable Guarantor, or their authorized
representatives, in the conduct of audits, investigations, and program reviews with respect to
LENDER or the Title IV, Higher Education Act programs administered by ACS for LENDER, as authorized
by law. Furthermore, LENDER agrees to provide ACS with written notice and copies of all audit
reports or findings (preliminary or final) relating to ACS’s administration of any aspect of such
program for LENDER, as soon as such audit reports or findings are available to LENDER. LENDER
further agrees to indemnify, reimburse and hold ACS harmless from the cost of cooperating with,
responding to or appealing any such audit report or finding (including any reasonable cost of an
attestation engagement performed for any such response or appeal, attorneys’ fees and costs),
unless such audit was caused by any ACS misconduct.

	12.  	Waiver of Jury Trial.

THE PARTIES HEREBY EXPRESSLY WAIVE ANY RIGHT TO TRIAL BY JURY OF ANY CLAIM, DEMAND, ACTION OR CAUSE
OF ACTION ARISING UNDER THIS AGREEMENT OR ANY OTHER DOCUMENT OR AGREEMENT EXECUTED OR DELIVERED IN
CONNECTION HEREWITH, OR IN ANY WAY CONNECTED WITH OR RELATED OR INCIDENTAL TO THE DEALINGS OF THE
PARTIES HERETO WITH RESPECT TO THIS AGREEMENT OR ANY SUCH OTHER DOCUMENT OR AGREEMENT, OR THE
SERVICES AND TRANSACTIONS RELATED HERETO OR THERETO, WHETHER NOW EXISTING OR HEREAFTER ARISING, AND
WHETHER IN CONTRACT, TORT OR OTHERWISE.

	 	 	 	 	 
	 
	

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	13.  	Miscellaneous.

	 	A.  	All specifications, tapes, data cards, programs, forms and procedures used or
developed by ACS in connection with this Agreement (except those supplied by LENDER)
shall be and remain the sole property of ACS.
	 
	 	B.  	All information belonging to LENDER shall be retained by ACS in confidence.
ACS shall not use, make, and/or maintain a list of LENDER’s Account names, addresses,
and/or account numbers for any purpose other than fulfillment of its duties as Servicer
under this Agreement. Upon termination or expiration of this Agreement, ACS shall
deconvert the loan Accounts as provided in Section 1.H above. This provision shall
survive termination of this Agreement.
	 
	 	C.  	Both parties agree to maintain the confidentiality of this Agreement and all
amendments hereto, and the terms hereof, and any audit reports or findings (preliminary
or final) relating to ACS‘s administration of any Title IV, Higher Education Act
program for LENDER, and not to disclose or deliver the same (or any copies, excerpts or
summaries thereof) to the Department, any other government agency, national accrediting
agency, or any other third party (whether pursuant to regulation, governmental request,
or otherwise) without first using best efforts to give the other party prior written
notice of such intention, which notice shall be sent by fax, Federal Express or other
overnight delivery service, and addressed to the other party. The other party may, at
its option, thereupon take appropriate steps to assure that any such information which
may be entitled to protection from disclosure under the Freedom of Information Act
(FOIA) is so protected, and the first party shall cooperate with such efforts to
protect from FOIA disclosure any information of the other party which the other party
believes to constitute trade secrets, or of a commercial or financial interest, or of a
privileged or confidential nature, etc., including the inclusion with such disclosure
or delivery of appropriate submissions asserting protection from FOIA disclosure.
Notwithstanding the foregoing, either party may disclose or deliver any of the
foregoing to their independent auditors on a confidential basis, provided that such
auditors shall not disclose or deliver the same without the disclosing party first
complying with this paragraph.
	 
	 	D.  	This Agreement and its performance shall be governed by the internal laws of
the State of California.
	 
	 	E.  	This Agreement may not be assigned except to an entity succeeding to
substantially all of the business or assets of the assigning party, with written notice
to the other party; provided, however, that LENDER may collaterally assign its interest
hereunder to a trustee under an indenture pursuant to which the Lender incurs
indebtedness (the “Trustee”). The Trustee shall be a third party beneficiary hereof,
entitled to enforce the provisions of this Agreement against ACS.

	 	 	 	 	 
	 
	

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	 	F.  	ACS reserves the right to change any part or all of the Service; provided,
however, that such change shall not abrogate or in any way modify the substantive
provisions of, and general duties of ACS under, this Agreement.
	 
	 	G.  	LENDER agrees to provide ACS upon request with LENDER’s current financial
statements and such other financial information as ACS may request from time to time.
	 
	 	H.  	If either party is rendered unable, wholly or in part, to carry out its
obligations under this Agreement (other than the payment of money) by reason of any act
of God, civil disturbance, strike or labor unrest, breakdown or interruption of power
or communications systems, computer or other equipment failure, failure of
subcontractors or suppliers, or other circumstances or event outside such party’s
reasonable control (whether or not similar to the foregoing), the obligations of such
party shall be suspended to the extent thereof, and such party shall not be liable to
the other party for any non-performance hereunder or incomplete performance as a result
of such occurrence.
	 
	 	I.  	This Agreement supersedes any prior agreement and contains the entire agreement
of the parties on the subject matter hereof. No other agreement, statement or promise
made by any party to any employee, officer or agent of the other party to this
Agreement, or any other person, that is not in writing and signed by both parties to
this Agreement, shall be binding upon them. No waiver, alteration or modification of
the Agreement shall bind ACS or LENDER unless in writing and duly executed by ACS and
LENDER.
	 
	 	J.  	In the event any Account is transferred off ACS’s servicing system, whether in
connection with a termination or expiration of this Agreement, a sale of Accounts, or
otherwise, unless otherwise expressly provided herein or agreed in writing at the time
of such transfer off, LENDER agrees to pay ACS the deconversion and file preparation
and shipping fees specified in Exhibit C (Servicing Fees).
	 
	 	K.  	Any notice required under this Agreement (including any Exhibit) shall be in
writing and shall be effective upon personal delivery or facsimile transmission or upon
receipt after being sent by Federal Express or mailed by registered or certified mail,
return receipt requested, postage pre-paid, addressed as follows: If to ACS, at One
World Trade Center, Suite 2200, Long Beach, California 90831-2000, Attn: President, or
if to LENDER to:

Higher Education Funding I

c/o CLF Administration Company, L.L.C.

c/o Lord Securities Corporation

Attn: Mr. Dean Christianson

48 Wall Street, 27th Floor

New York, NY 10005

	 	 	 	 	 
	 
	

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With copies to:

The Bank of New York

Attn: Corporate Trust Manager

10161 Centurion Parkway, 2nd Floor

Jacksonville, FL 32256

and

John J. Witmeyer III, Esq.

Ford Marrin Esposito Mitmeyer & Gleser, L.L.P.

Wall Street Plaza

New York, NY 10005-1875

Each party may specify a different address by sending to the other written notice of
such different address as provided herein.

	 	L.  	The section captions in this Agreement are for convenience only and will not be
deemed part of this Agreement or used in the interpretation thereof. Both parties and
their counsel have participated in the preparation, drafting and negotiation of this
Agreement. Accordingly, this Agreement shall be construed according to its fair
language and any ambiguities shall not be resolved against either party as the drafting
party.
	 
	 	M.  	The invalidity, illegality or unenforceability of any provision or term of this
Agreement in any instance shall not affect the validity or enforceability of such
provision in any other instance or the validity or enforceability of any other
provision, and each such provision shall be enforced to the fullest extent possible.
	 
	 	N.  	This Agreement may be executed in one or more counterparts, each of which shall
be deemed an original and all of which taken together shall constitute one and the same
agreement.
	 
	 	O.  	Limited Role of the Delaware Trustee. It is expressly understood and agreed by
the parties hereto that (a) this Agreement is executed and delivered by The Bank of New
York (Delaware), not individually or personally, but solely as trustee of the LENDER in
the exercise of the powers and authority conferred and vested in it, (b) each of the
representations, undertakings and agreements herein made on the part of the LENDER is
made and intended not as personal representations, undertakings and agreements by The
Bank of New York (Delaware) but is made and intended for the purpose of binding only
the LENDER, (c) nothing herein contained shall be construed as creating any liability
on The Bank of New York (Delaware), individually or personally, to perform any covenant
either expressed or implied contained herein, all such liability, if any, being
expressly waived by the parties hereto and by any Person claiming by, through or under
the parties hereto and (d) under no circumstances shall The Bank of New York (Delaware)

	 	 	 	 	 
	 
	

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be personally liable for the payment of any indebtedness or expenses of the LENDER
or be liable for the breach or failure of any obligation, representation, warranty
or covenant made or undertaken by the LENDER under this Agreement.

	14.  	ACS Representations and Warranties.

ACS hereby represents and warrants to LENDER the following:

	 	(i)  	ACS is a corporation duly organized, validly existing and in
good standing under the laws of the State of Delaware, and is duly qualified or
licensed to do business and in good standing under the laws of each
jurisdiction where the performance of, and consummation of the transactions
contemplated by, this Agreement requires it to be so qualified or licensed.
ACS is eligible as a third party servicer to service LENDER’s loans under the
Higher Education Act and applicable Guarantor Rules and Regulations.
	 
	 	(ii)  	ACS has full power and authority under its organizational
documents to execute and deliver this Agreement and to perform its obligations
under, and consummate the transactions contemplated by this Agreement.
	 
	 	(iii)  	This Agreement has been duly authorized, executed and
delivered by ACS and constitutes a valid, legal and binding agreement of ACS,
enforceable against it in accordance with its terms, except to the extent that
enforcement may be limited by applicable bankruptcy or insolvency laws and by
general principles of equity. Neither the execution, delivery or performance
by ACS of this Agreement will conflict with or result in a breach or violation
of or default under any of (i) organizational documents of ACS, (ii) any laws
applicable to ACS in effect as of the date hereof affecting the Accounts, (iii)
any judgment, order, injunction, award or decree of any court, agency or
authority, or (iv) any contract, instrument, or agreement to which it is a
party or may be subject.
	 
	 	(iv)  	ACS owns or has the right to use the Service including any
databases, output formats, computer systems, software, know-how, technologies,
and processes used by it to perform its obligations hereunder, and such
property does not and will not infringe upon or violate any patent, copyright,
or other proprietary rights of any third party.
	 
	 	(v)  	There is no legal action, claim, proceeding, investigation, or
controversy pending or to the best of ACS’s knowledge threatened against it,
which would materially and adversely affect its ability to perform its
obligations under this Agreement.

	 	 	 	 	 
	 
	

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	15.  	Compliance With Lender Bond Documents.

In the event that any loans which LENDER delivers to ACS for servicing hereunder constitute
“Financed Student Loans” under the Indenture of Trust dated as of January 1, 2004 (the
“Indenture”), between Lender and The Bank of New York, as Eligible Lender Trustee, and The Bank of
New York, as Indenture Trustee (the “Trustee”), or are pledged in connection with, or constitute
collateral under any similar indenture or loan agreement pledging or granting to any entity a
security interest therein (all such loans or other loans pledged to or held by a trustee or other
entity are hereafter referred to as the “Pledged Education Loans”), ACS agrees as follows:

(a) At the request of the Trustee or other pledgee of such Pledged Education Loans, ACS will
enter into a Custodian Agreement or other similar document, in form and substance reasonably
acceptable to ACS, LENDER and such Trustee or other pledgee, for the purpose of establishing
a bailment with respect to any Pledged Education Loans pledged to the Trustee or other
pledgee.

(b) ACS shall hold all Pledged Education Loans and related documentation as bailee for and
on behalf of the Trustee (or such other pledgee as may be applicable) for Trustee’s intended
purpose of perfecting the security or other interests of such Trustee or other pledgee
therein.

(c) All sums received by ACS with respect to Pledged Education Loans shall be held on behalf
of the Trustee or other applicable pledgee, including but not limited to, all payments of
principal and interest, and insurance or guarantee payments. All such funds shall be held
in a segregated account (which may, however, contain funds belonging to other ACS servicing
customers, including ACS affiliates) and shall not be commingled with any of ACS’s other
funds and shall be accounted for such that all such funds are identified separately from all
other payments received by ACS in respect of the servicing of loans. Any such amounts, if
received by ACS, shall be remitted only to the Trustee or other pledgee, and not to the
LENDER, unless otherwise directed by the Trustee or other applicable pledgee.

(d) If any loans are Pledged Education Loans, all periodic reports (including those on
Exhibit A) required to be furnished pursuant to this Agreement shall be furnished to the
Trustee at the following address: The Bank of New York, Attn: Corporate Trust Manager, 10161
Centurion Parkway, 2nd Floor, Jacksonville, FL 32256.

(e) With respect to the servicing of any Pledged Education Loans on behalf of or for the
benefit of the Trustee or any other applicable pledgee, no amendment, modification, or
addition to this Agreement shall be effective with respect to any Trustee or such other
applicable pledgee without their written approval, consent, or direction of Trustee.

(f) ACS waives any lien that it might have pursuant to statute or otherwise available at law
or in equity on any and all notes evidencing Pledged Education Loans held by it on behalf of
the Trustee, and on all related documentation, including all moneys and proceeds derived
therefrom or relating thereto. Notwithstanding the foregoing, if ACS

	 	 	 	 	 
	 
	

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incurs cost or expense (i) due to an “unreasonable act” of a Guarantor resulting in the
Guarantor’s refusal to pay a claim, or (ii) due to LENDER failing to make payments to the
Department required by law or Regulation, ACS may offset such cost or expense against moneys
derived from Pledged Education Loans serviced by ACS and held by LENDER on behalf of the
Trustee. In addition, ACS may offset against such derived moneys in the event fees due it
are not paid in accordance with this Agreement.

(g) If there is an Event of Default under the Indenture and the Trustee forecloses on its
security interest on the Education Loans, then the Trustee shall assume all duties and
obligations of the LENDER hereunder.

Executed as of the day and year first above written.

ACS EDUCATION SERVICES, INC.

	 	 	 	 	 
	By:

	 	   /s/ Steven E. Snyder	 	 
	

	 	 	 	 
	

	 	   Steven E. Snyder, Managing Director	 	 
	 
	 	 	 	 
	By:

	 	   /s/ Meliss Hankin	 	 
	

	 	 	 	 
	

	 	   Meliss Hankin, Senior Vice President	 	 

HIGHER EDUCATION FUNDING-I

By: The Bank of New York (Delaware), as Delaware Trustee

By:  /s/ William T. Lewis                                        

Print Name:  William T. Lewis                              

Title:  Senior Vice President                                   

	 	 	 	 	 
	 
	

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EXHIBIT A

POST-ORIGINATION SERVICES

	1.  	LOAN CONVERSION

At the time of purchase or placement of a loan with ACS for servicing, the loan shall be converted
and a note examination may be conducted in accordance to predetermined criteria. The tasks
involved in loan conversion generally include:

Origination and Verification of Account Data

Generation of Receipt of Loans Transferred

Account Package Preparation

Generation of Exceptions Report

Renegotiation of Rejected Accounts

Reconciliation and Balancing

Keypunch Account Data

Microfilm and Microfiche Copies

Run Serialization Crosscheck

Edit and Error Correction

Appropriate Vault Space

Generate Sale Transmittal

Mail Conversion Notification to Borrower

	2.  	BORROWER RELATIONS

Borrower relations begin during In-school Status and continue throughout the life of the loan.
During this period, the Service generally provides the following printed notices to the borrower
and required telephone contacts:

Introductory Letter

Pre-Grace Statement

Separation Data Change Letters

Disclosure Statement

Phone/Address Verification

Grace Expiration/First Payment Reminder

Student Status Verification (as required)

Skip Trace Locate Letters

Response to Borrower Inquiry Letters

Deferment Processed Notices:

          Continuing

          Forbearance

          Unemployment

	 	 	 	 	 
	 
	

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          Other Deferment

Billing Notices:

          Interim Interest Notices

          Regular Installment and Past Due Payment Notices

Interim and Payout Demand
Notices

Telephone Contacts:

          Due Diligence Borrower Calls

          Due Diligence Parent/Relative Calls

          Skip Tracing Calls

          Response to Borrower Inquiry Calls

     All other activities of this nature required of a lender under the HEA and Guarantor
Regulations within the scope of ACS’s responsibilities hereunder.

3.      RELATED LOAN SERVICING ACTIVITIES

Related loan servicing activities include:

          Lock Box Remittance Banking

          Payment Processing

          Name/Address Updates

          Payment Research and Special Handling

          Interest Capitalization

          Payment Reapplication

          Internal Audit of Default Claim

          Diligent Skip-Tracing and Pursuit of Payments from Delinquent Borrowers

          Claim Preparation and Submission

          Reperformance/Renegotiation

     All other activities of this nature required of a lender under the HEA and Guarantor
Regulations within the scope of ACS’s responsibilities hereunder.

4.      REPORTING

Record keeping and accounting are performed as part of the Service. A series of monthly reports
are provided to LENDER regarding the status of its loans. This reporting includes:

          Loans Transferred/Removed Ledger

          Student Loan Ledger

          Monthly Transaction Report

          Accounting Entry Summary Report

          Portfolio Summary and Analysis — Characteristics

          Portfolio Summary and Analysis — Delinquency

          Portfolio Summary and Analysis — Maturity Analysis

          Portfolio Summary and Analysis — Reconciliation

          Delinquent Report and Summary

          Name/Address Report

          Paid-in-Full Ledger

	 	 	 	 	 
	 
	

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          Receipt for Loans Transferred

          Customer Service Report Card

          Department of Education Lender Reporting System (LaRS) reports (or their successor)

	 	 	 	 	 
	 
	

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EXHIBIT B

[RESERVED]

	 	 	 	 	 
	 
	

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EXHIBIT C

SERVICING
FEES

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	Manual	 	 	 	Automated	 
	ORIGINATION SERVICES*
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	FEDERAL SSL/PLUS
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Less than $2.5 Million/Year
	 	 	 	 	 	 	$	16.48	 	 	 	$	10.82	 
	Greater than $2.5 Million/Year
	 	 	 	 	 	 	$	10.82	 	 	 	$	9.22	 
	 	 	 	 	 	 	 
	CONSOLIDATION – Modified**
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	First 40,000 Consolidations through December 31, 2004
	 	 	 	 	 	 	 	 	 	 	 	$	22.00	 
	40,001 + through December 31, 2004
	 	 	 	 	 	 	 	 	 	 	 	$	20.00	 
	CONSOLIDATION – Full
	 	 	 	 	 	 	 	 	 	 	 	$	56.65	 
	 	 	 	 	 	 	 
	SET UP FEES FOR NEWLY
ORIGINATED LOANS***
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	FEDERAL SSL/PLUS
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Fee per Disbursement
	 	 	 	 	 	 	$	2.37	 	 	 	$	1.34	 
	 	 	 	 	 	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Grace and	 	 	Consolidation	 
	 	 	In-school+	 	 	Repayment+#	 	 	Repayment#	 
	MONTHLY SERVICING FEDERAL FFEL
	 	 	 	 	 	 	 	 	 	 	 	 
	Per Month^
	 	$	1.48	 	 	$	3.31	 	 	$	3.12	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 
	DEFAULT RELATED FEES^^
	 	 	 	 	 	 	 	 	 	 	 	 
	FEDERAL FFEL
	 	 	 	 	 	 	 	 	 	 	 	 
	Claim Filing
	 	$20.81+50 BP	 	 	 	 	 	 	 	 
	Resubmission
	 	$	20.81	 	 	 	 	 	 	 	 	 
	Underpaid Claim Processing
	 	$	20.81	 	 	 	 	 	 	 	 	 
	DDB Certification
	 	$	23.07	 	 	 	 	 	 	 	 	 
	Resales
	 	$	28.84	 	 	 	 	 	 	 	 	 
	Repurchases
	 	$	20.81	 	 	 	 	 	 	 	 	 
	Recalls
	 	$	20.81	 	 	 	 	 	 	 	 	 

	 	 	 
	*

	 	Loans originated by ACS will be disbursed from an ACS maintained bank account. A separate loan
origination and set-up fee is charged for each type of loan originated based upon each application.
	 
	 	 
	**

	 	Beginning January 1, 2005, the parties shall annually determine ongoing consolidation origination fees
based on the volume levels for each prior contract year.
	 
	 	 
	***

	 	Client disbursed loans will be placed with ACS within 30 days of disbursement. Automated fee assumes
that data will be transmitted in a format acceptable to ACS.
	 
	 	 
	+

	 	In-school and grace status accounts with one or more unsubsidized FFELP loans are charged an additional
$.20 per month.

	 	 	 	 	 
	 
	

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	#

	 	Repayment fees are charged the month an account is set up for servicing and continue through the month
following the month an account is paid in full by the borrower, guarantor, or is otherwise removed from
the system.
	 
	 	 
	^

	 	Delinquency surcharge of $3.09 per account delinquent over 30 days if portfolio delinquency exceeds
ACS’s average delinquency by more than 1% for the month.
	 
	 	 
	^^

	 	Assumes guarantor policies, procedures and practices are in accordance with generally established
industry standards.

	 	 	 	 	 
	 
	

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ADDITIONAL AND OPTIONAL SERVICES

	 	 	 	 	 	 
	 
	 	Ad Hoc Reporting
	 	 	$75/hour; $206 minimum per report	 
	 	Bond Swap
	 	 	$2.06/account	 
	 	Borrower Incentive Programs
	 	 	$3,090 one-time program set-up fee, plus
  $2.00 set-up fee per participating
 borrower	 
	 	Deconversion
	 	 	$40/account during the term and
 $25/account at expiration	 
	 	Paper or Fiche Reports
	 	 	Quotation	 
	 	File Preparation
	 	 	Cost plus 20%	 
	 	File Shipping
	 	 	Cost plus 20%	 
	 	Initial Portfolio Conversion Fees
	 	 	Quotation	 
	 	Late Charges
	 	 	25% of Collected Amount	 
	 	Legal Review of Documents
	 	 	Cost plus 20%	 
	 	Master File Tape (Standard Format)
	 	 	$103/each	 
	 	NSF Charges
	 	 	Direct Cost	 
	 	On-line Access Via the Internet
	 	 	$150/month first 2 users;
 $50/month for each user >2	 
	 	Overpaid Refunds
	 	 	$3.50/each	 
	 	PLUS Credit Review
	 	 	$3.40/application	 
	 	PLUS Pre-Approval
	 	 	$5.00/decision	 
	 	Post-Conversion Research
	 	 	$20/hour	 
	 	Private Loan Program Setup
	 	 	$5,000	 
	 	Sales Extracts
	 	 	$1,000 per extract; 2 extracts included in each
 sale transaction	 
	 	Securitization Setup
	 	 	$15,000+ Bond Swap Fee	 
	 	Special Reports
	 	 	Programming time at $85/hr; testing time
 at $45/hr	 
	 	Special Activities (Requested by Client or Guarantor)
	 	 	Quotation	 
	 	Special Delivery (Requested by Client)
	 	 	Cost plus 20%	 
	 	Tax Notices and IRS Reporting (1098E)
	 	 	$0.75/notice	 
	 	Wire Transfer Fees > 5/month
	 	 	Direct Cost	 
	 

NOTE: Minimum monthly billing: $500.00.

	 	 	 	 	 
	 
	

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EXHIBIT D

NOTE EXAMINATION
ELECTION

LENDER hereby makes the following election with respect to any Note Examination or other document
examination to be performed by ACS in connection with loan files to be serviced by ACS hereunder
(other than any loans which may be originated by ACS for LENDER):

ACS ENCOURAGES ALL LENDERS TO HAVE A NOTE EXAMINATION PERFORMED UPON ALL NON-ACS ORIGINATED FILES
TO BE DELIVERED TO ACS FOR SERVICING, SO AS TO MINIMIZE TO THE EXTENT POSSIBLE THE LIKELIHOOD OF
LOSSES OR OTHER SERVICING PROBLEMS WHICH MAY RESULT FROM MISSING OR INADEQUATE LOAN DOCUMENTATION.
IF LENDER ELECTS NOT TO HAVE A NOTE EXAMINATION, LENDER THEREBY AGREES TO ACCEPT FULL
RESPONSIBILITY FOR ANY LOSSES OR SERVICING ERRORS WHICH RESULT IN WHOLE OR IN PART FROM MISSING OR
INADEQUATE LOAN DOCUMENTATION. NOTWITHSTANDING LENDER’S ELECTION, ACS’S LIABILITY FOR ANY LOSSES
ARISING FROM ITS FAILURE TO DETECT MISSING, INCOMPLETE, INACCURATE, OR ERRONEOUS DATA OR DOCUMENTS
SHALL BE SUBJECT TO THE LIABILITY LIMITATIONS SPECIFIED IN SECTIONS 1.F AND 7 OF THE SERVICING
AGREEMENT.

____ FULL NOTE EXAMINATION

If LENDER has elected Full Note Examination, ACS agrees to undertake a general review in
accordance with standard industry practice of the loan documentation listed on note
examination checklists to be generated by ACS and approved by LENDER. By undertaking such
review, however, ACS does not guarantee or assure the genuineness, accuracy, completeness or
compliance of such documentation with any contract or with applicable law and regulation.

____ ABBREVIATED NOTE EXAMINATION

If LENDER has elected Abbreviated Note Examination, ACS agrees to undertake a general review
in accordance with standard industry practice of the loan documentation listed for the
categories of data selected by LENDER from note examination checklists to be generated by
ACS and approved by LENDER. By undertaking such review, however, ACS does not guarantee or
assure the genuineness, accuracy, completeness or compliance of such documentation with any
contract or with applicable law and regulation. LENDER acknowledges and agrees that it
shall be responsible for any losses or servicing errors which result in whole or in part
from missing or inadequate loan documentation which might have been discovered in a Full
Note Examination.

____ NO NOTE EXAMINATION

By electing and instructing ACS not to undertake any Note Examination or other document
examination prior to commencing servicing, LENDER acknowledges and agrees that LENDER
assumes the risk and full responsibility for missing or inadequate

	 	 	 	 	 
	 
	

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loan documentation and for any losses or servicing errors that might have been avoided had a
Full Note Examination been undertaken, and agrees that ACS shall not be liable under any
circumstances for any such losses or servicing errors.

	 	 	 	 	 
	 
	

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EXHIBIT E

BLANKET CURE
TERMS

The following Blanket Cure Terms shall apply between LENDER and ACS when in the course of its
servicing, ACS submits claims to Guarantors which are rejected by the Guarantor for servicing
errors which occurred prior to ACS’s servicing or for which ACS is otherwise not liable under the
Servicing Agreement.

	1.  	Cure Services for Rejected Account(s)

	 	A.  	For any Account rejected by the Guarantor in whole or in part because of
servicing error which occurred prior to ACS’s servicing or for which ACS is otherwise
not liable under the Servicing Agreement, ACS and/or an outside collection agency
selected by ACS will attempt to reinstate the guaranty (cure) on the Account under the
terms and conditions specified below and for the fees specified herein.
	 
	 	B.  	Cure services shall generally include.

	 	(1)  	Using best efforts to locate the borrower in the event the
borrower’s address is invalid;
	 
	 	(2)  	Upon location, certifying, in a manner acceptable to the
Department and the applicable Guarantor, that the borrower has been located in
the event a “locate cure” is required;
	 
	 	(3)  	Performing all written and telephone contacts as required
for locate cure by the Department and the Guarantor necessary to
claim file the Account with the Guarantor; and/or
	 
	 	(4)  	Using best efforts to cause the borrower to make one full
payment or return a signed repayment obligation (RO) in the event a “payment or
RO cure” is required.

	 	C.  	ACS will use best efforts to undertake such cure services within 30 days of
receipt of a rejected Account. If ACS is unable to cure the Account within an
approximate 45-day period following commencement of cure services, or if ACS in its
sole judgment determines not to attempt to cure the Account itself, ACS will place the
Account with a “1st placement” outside collection agency for a period
generally not longer than 180 days. If the “1st placement” collection
agency is unable to cure the Account within the specified time frame, ACS will then
place the Account with a “2nd placement” collection agency for a period
generally not longer than 270 days. If the “2nd placement” collection
agency is unable to cure the Account within the specified time frame, ACS will then
place the Account with a “3rd placement” collection agency for a period
generally not longer than an additional 270 days. Following placement with any outside
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	 	   	ACS shall only be responsible for administrative services in interfacing with such
agency on the Accounts involved. ACS shall not have any responsibility for training
or otherwise supervising the outside collection agency or its personnel.

	 	D.  	For the cure services specified herein, LENDER shall pay to ACS a fee for each
Account cured as specified in Exhibit E-1. Such fees are subject to adjustment from
time to time upon 30 days’ prior written notice front ACS to LENDER.
	 
	 	E.  	If LENDER wishes ACS to arrange on LENDER’s behalf for additional collection
agency services on rejected Accounts for which no cure is successfully accomplished
hereunder, the terms applicable thereto are set forth in Exhibit E-2. If no Exhibit
E-2 is attached, ACS shall not provide such services.

	2.  	Limitations on ACS’s Liability

	 	A.  	LENDER acknowledges that in placing Accounts with outside collection agencies,
ACS is merely providing an administrative service to LENDER. Accordingly, ACS does not
guarantee the success of its or any outside collection agency’s cure efforts and shall
not otherwise be responsible for the failure of any cure efforts to reinstate or obtain
payment of any Account. ACS makes no warranties or representations, expressed or
implied, regarding the cure services or the outside collection agencies used.
	 
	 	B.  	Subject to the provisions set forth herein, in the event of any error by ACS
for which ACS would be liable under the Servicing Agreement; ACS shall be responsible
only for reperformance of any cure activity or erroneous processing to the extent
practicable and necessary without charge to LENDER. With respect to cure services
under this Exhibit, ACS shall not otherwise be liable for damages or other monetary
relief except in the case of ACS’s gross negligence or willful misconduct.
	 
	 	C.  	ACS shall not under any circumstances, regardless of any failure of the
foregoing remedies, be liable for (i) the error or misconduct of any outside collection
agency, or (ii) for losses or damages caused by circumstances or events beyond ACS’s
reasonable control, or (iii) for any special, indirect, incidental, punitive, or
consequential damages of any nature.

	3.  	Termination

The cure services provided for in this Exhibit may be terminated by either party upon 30 days’
written notice to the other. Termination shall not affect any payment obligations of the parties
arising from services provided during the term of the Servicing Agreement, or from cures
obtained on Accounts after termination. Following termination, unless otherwise instructed by
LENDER in writing, ACS shall permit the outside collection agencies to continue to work any
Accounts already placed which such agencies believe will result in a cure within a reasonable

	 	 	 	 	 
	 
	

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period of time following termination. All other Accounts shall be recalled from such agencies
within 30 days after termination.

	4.  	Exclusions and Deconversion

LENDER hereby gives approval for ACS to undertake the cure services outlined in Section 1 of this
Exhibit on Accounts with a principal balance outstanding (PB 4) of $500 or greater. Accounts with
PBOs less than the aforementioned amount or Accounts which are not successfully cured within the
time frames described above will be deconverted for the fees specified in the Servicing Agreement.

	5.  	Incorporation by Reference

The terms of the Servicing Agreement are incorporated herein by reference and shall be applicable
to the cure services contemplated by this Exhibit, to the extent not inconsistent with or contrary
to any provision herein. In the event of any conflict, the terms of this Exhibit shall prevail.

	 	 	 	 	 
	 
	

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EXHIBIT E-1

CURE FEES

     Subject to the Blanket Cure Terms to which this Exhibit E-1 is attached, the following fees
shall apply to all services provided thereunder:

	 	 	 	 	 
	 	 	 	 	Cure Fee/Account
	I.
	 	Accounts Successfully Cured Internally by ACS	 	$200.00
	II.
	 	Accounts Successfully Cured by Agency - 1st Placement	 	$275.00
	III.
	 	Accounts Successfully Cured by Agency - 2nd Placement	 	$400.00
	IV.
	 	Accounts Successfully Cured by Agency - 3rd Placement	 	$500.00

	 	 	 	 	 
	 
	

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EXHIBIT F

PLUS CREDIT REVIEW
SERVICES TERMS

ACS shall provide the following PLUS Credit Review Services, subject to all of the terms and
conditions of the Servicing Agreement to which this Exhibit F is attached.

	1.  	Definitions

	 	A.  	As used herein the following words shall have the meanings respectively
indicated:

“Adverse Credit” or “Adverse Credit history” means that the credit history of an Applicant reflects
any condition or event which would at the time of such Loan Application disqualify the Applicant
from eligibility for a PLUS Loan under the Higher Education Act or any applicable Guarantor
Regulations. As of the effective date hereof, each of the following is understood to be a
disqualifying Adverse Credit item which will be identified by ACS on its credit review reports:

	 	(a)  	any account or debt shown on the Applicant’s credit report is
ninety (90) or more days delinquent as of the date of the credit report; or
	 
	 	(b)  	at any time during the five (5) years preceding the date of the
credit report, the Applicant has been the subject of a default
determination, bankruptcy discharge, foreclosure, repossession, tax lien, wage
garnishment, or write off of a Higher Education Act, Title IV debt.

“Applicant” means an individual who has submitted a Loan Application to LENDER.

“Borrower” means an individual who is the maker or co-maker of a promissory note and who obtains a
PLUS Loan from LENDER in accordance with the Higher Education Act and any applicable Guarantor
Regulations.

“Educational Institution” means any institution of postsecondary education which is an “eligible
institution” under the Higher Education Act and is eligible under any applicable Guarantor
Regulations.

“Loan Application” means the application for a PLUS Loan, which application must be executed by a
prospective Borrower, certified by an Educational Institution, and accepted by LENDER.

“PLUS Loan” means a loan made under the Federal PLUS Program established under the
Higher Education Act.

“Servicing Agreement” shall mean the Servicing Agreement between ACS and LENDER to which these PLUS
Credit Review Services Terms are attached, or to which they relate.

	 	B.  	Any other capitalized terms used herein shall have the same meanings as set
forth in the Servicing Agreement, unless the context otherwise requires.

	 	 	 	 	 
	 
	

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	2.  	Credit Review Services

	 	A.  	ACS and LENDER hereby agree to a PLUS credit review services arrangement
whereby—

	 	(1)  	LENDER agrees to make PLUS Loans to individuals eligible
to be Borrowers pursuant to the terms of the Higher Education Act
and any applicable Guarantor Regulations;
	 
	 	(2)  	ACS agrees to act as an agent of LENDER for the receipt,
evaluation, handling and maintenance of certain PLUS Loan credit
information on behalf of LENDER, in order to assist LENDER in making decisions
with respect to the approval or denial of PLUS Loans consistent with the terms
of the Higher Education Act and any applicable Guarantor Regulations; and
	 
	 	(3)  	LENDER makes the final lending decision, in accordance with the
procedures established herein and such credit history appeal processes
(relating to credit report errors or extenuating circumstances) as may be
further determined by LENDER.

	 	B.  	ACS agrees to provide the following credit review services on behalf of LENDER:

	 	(1)  	Review Loan Applications for information required by credit
bureaus for performing a credit check. In this regard, LENDER shall assure
that all Loan Applications with co-Applicants shall include the social security
number of each Applicant. LENDER or the Educational Institution of the
Applicant(s) will be contacted if additional information is required.
	 
	 	(2)  	Generate and submit to a national credit bureau appropriate
Applicant information for the purpose of obtaining credit information for each
Applicant.
	 
	 	(3)  	Receive and evaluate a credit report from a national credit
bureau for each Applicant. ACS shall be entitled to rely upon all information
furnished to ACS by a national credit bureau and shall not be liable or
responsible in any manner for any inaccuracy or error contained in the credit
report obtained by ACS on LENDER’s behalf from a national credit bureau.
	 
	 	(4)  	Identify each Applicant for a PLUS Loan who does not
have an Adverse Credit history by generating and providing to LENDER a
disbursement report related to loan origination.

	 	 	 	 	 
	 
	

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	 	(5)  	Identify each Applicant for a PLUS Loan who has an Adverse
Credit history by generating and providing to LENDER a credit review report
which:

	 	a.  	Lists the name, address, and social security
number of each Applicant who has an Adverse Credit history;
	 
	 	b.  	Lists the Adverse Credit factors found on the
Applicant’s credit bureau report which, absent extraordinary
circumstances, require credit denial; and
	 
	 	c.  	Provides the name and address of the credit
bureau accessed for the Adverse Credit history information.

	 	(6)  	Generate and mail to the Applicant an “adverse action” letter
on behalf of LENDER and in LENDER’s name with respect to each Applicant who has
been identified as having an Adverse Credit history, within 30 days after ACS
receives a completed Loan Application from LENDER and the credit bureau report
and otherwise comply with the Equal Credit Opportunity Act (ECOA) and
Regulation B thereunder to the extent applicable to ACS’s services.
	 
	 	(7)  	Upon request by LENDER from time to time, return the original
or a copy of each Loan Application processed by ACS (other than electronically
transmitted Loan Applications, which will not be transmitted to LENDER) for
which an Adverse Credit history exists, and other information in ACS’s
possession regarding its review of such Loan Application.
	 
	 	(8)  	Maintain accurate books and records of all transactions
hereunder, including Adverse Credit history reports of Applicants processed for
LENDER hereunder.

	 	C.  	LENDER agrees that, with respect to all PLUS Loans processed under these PLUS
Credit Review Services Terms, it will;

	 	(1)  	Assure that all information set forth in Loan Applications and
all other information provided to ACS in connection with the performance of its
services hereunder is accurate and complete.
	 
	 	(2)  	Be responsible for handling and evaluating all appeals of
credit denial.
	 
	 	(3)  	Communicate, if appropriate after the credit denial appeal
process is completed, its approval of a Loan Application to ACS for each
Applicant which ACS previously identified as possessing an Adverse Credit
history by submitting a letter attached to the Loan Application (or a copy of
the Loan Application) requesting the PLUS Loan to be guaranteed, due to

	 	 	 	 	 
	 
	

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	 	   	error or other extenuating circumstances relating to the original credit
information obtained by ACS on LENDER’s behalf, and properly documenting
such error correction or other extenuating circumstances.

	 	D.  	Nothing contained in these PLUS Credit Review Services Terms shall make ACS a
loan production office or a holder or originator of any PLUS Loan, the application of
which has been processed hereunder. LENDER acknowledges that it has sole authority and
responsibility for the decision to approve or deny PLUS Loans hereunder.

	3.  	Term

The credit review services contemplated by these PLUS Credit Review Services Terms shall commence
on the date first mentioned above and continue until the sooner of (i) termination by either party,
with or without cause, upon not less than thirty (30) days’ written notice to the other party; or
(ii) automatic termination upon the termination or expiration of the Servicing Agreement.

	4.  	Liability Limitations

In performing its PLUS Loan credit review services and other Loan Application processing functions,
ACS shall only be liable for its own gross negligence or intentional misconduct. ACS shall have no
responsibility for the inaccuracy or incompleteness of any Loan Application or credit bureau report
or the information contained thereon, or for any credit decision made by the Lender. Subject to
the foregoing, the provisions of the Servicing Agreement limiting ACS’s liability are also hereby
incorporated by reference and shall be binding between the parties hereto with respect to the PLUS
Loan credit review services and other matters contemplated herein.

	5.  	Incorporation by Reference

The terms of the Servicing Agreement are incorporated herein by reference and shall be applicable
to the PLUS Loan credit review services, to the extent not inconsistent with or contrary to any
provision herein. In the event of any conflict, the terms of this Exhibit shall prevail.

	 	 	 	 	 
	 
	

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