Document:

Exhibit 10.14

 Exhibit 10.14 
 Call Center BPO Agreement 
 Between 

China Mobile Group Shandong Province Company Limited 
 And 
 Shandong Taiying Technology Co., Ltd. 

[CONFIDENTIAL INFORMATION REDACTED; 
 SUBJECT TO A RULE 406 REQUEST FOR CONFIDENTIAL TREATMENT] 

  
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* Denotes location of redacted Confidential Information. Subject of a Rule 406 request for confidential Treatment. 

 [CONFIDENTIAL INFORMATION REDACTED] 

Call Center BPO Agreement 

Party A: China Mobile Group Shandong Province Company Limited 
 Address: No. 20569, Jingshi Road, Jinan City, Shandong Province 
 Legal Representative: Li
Xiuchuan 
 Party B: Shandong Taiying Technology Co., Ltd. 
 Address: Xinghuo Science & Technology Park, Hi-tech Zone, Taian City, Shandong Province 

Legal Representative: Gary Wang 
 In accordance
with the development plan of customer service hotline of China Mobile Group Shandong Province Company Limited, for the purpose of enhancing the customer satisfaction, ensuring the long, continuous, and stable services with the hotline, improving
operational efficiency of the hotline of China Mobile Group Shandong Province Company Limited, and in view of Party B having better operation and management experience on the call center, good financial condition, human resources, credibility,
business service management and control, the capacity for long-term outsourcing and so on, both parties hereto, on the principle of complementary advantages, resources sharing and win-win cooperation, have hereby reached the agreement on the
customer service and operation management and other matters of the customer service hotline of China Mobile Group Shandong Province Company Limited (hereinafter referred to as “China Mobile Shandong”) as follows: 

I Cooperation Content 
  

	1.	To provide operator service for some call-in customer of the customer service hotline 10086 of China Mobile Shandong; 

 

	2.	Party B directly dispatches operators to station at the first and second customer service centers in Party A to provide services. 

II Rights and Obligations for Party A and Party B 
 1. Party A: 
  

	(1)	Party A is responsible for formulating the overall thinking for the development and operation framework of the 10086 hotline, committing to planning, setting objectives
, providing business guidelines, assessing work, supervising standards formulation, carrying out evaluation and modifications and corrections, and so on. 

  

	(2)	Party A is responsible for setting up “standards of practice, service standards, service process, management regulations, etc” relating to customer service,
and provide Party B with its latest operation regulations and notices in a timely manner. 

  

	(3)	Party A is responsible for issuing appraisal indicators and appraisal method to Party B according to the operation situation. 

 

	(4)	Party A may, in accordance with business development situation, is entitled to give industry support, guidance, supervision, management and appraisal on Party B’s
work content, management process and other implementations. 

  
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	(5)	Party A may be entitled to carry out operator qualification test on the newly recruited staffs or staffs on the active duty of Party B and to organize Party B to
develop or assist Party B in developing the professional training, and Party B shall, according to the requirements of Party A, carry out qualification training of employees who can go to work only when reaching the qualification requirements
recognized by Party A after the training ends. 

  

	(6)	Party A may be entitled to monitor the telephone traffic connection of Party B and to schedule the staffs for the telephone traffic at the busy/free time.

  

	(7)	Party A may be entitled to supervise and to evaluate Party B’s service quality and standards of practice and other work by telephone calling test, listening to the
record, staff examination, client review, scoring of customer satisfaction, business audit, etc, and if the number of errors made by any staff of Party B exceeds the scope specified by Party A, Party A is entitled to demand such staff to be laid
off, and such staff can be only reemployed after he passes the examination of Party A. 

  

	(8)	Party A may be entitled to supervise the business operation and service quality of Party B’s staffs, and to stop rule-breaking operations and to demand Party B to
promptly take remedial measures. In case of customer’s complaint due to the cause of Party B, In addition to make assessment for such complaint with the appraisal method by Party A, Party B must be liable for the compensation of Party A’s
client; and if there are serious consequences to Party A (such as media exposure, criticism coming from parent company) as well as economic loss and legal dispute owing to the cause of Party B, Party A is entitled to investigate the legal liability
of Party B and to suspend this agreement. 

  

	(9)	If Party B can not properly provide continuous service because of system failure or other system causes, it shall report such failure to Party A within thirty
(30) minutes, and Party A has right to punish Party B under the outsourcing business management measures if the service quality of Party A is negatively impacted as a result of exceeding report time. 

 

	(10)	Party A may, in accordance with the requirements of state laws and statutes, needs of business development, requirements authority, etc, modify and perfect the rules
and regulations of management measures of outsourcing business, which shall be complied with by Party B. 

 2. Party B:

  

	(1)	Party B may not simultaneously develop the outsourcing business of hotline service of telecom operators competing with Party A. 

 

	(2)	Party B shall take service operating philosophy of the hotline of China Mobile Shandong as the direction to formulate management framework and operation development
thinking and to guarantee its operation level and service quality to meet the requirements of Party A. 

  

	(3)	Party B shall, in accordance with call-in needs of Party A, ensure the enrollment sources that shall provide the numbers of operators needed by Party A per month.
Meanwhile, Party B shall, in accordance with Party A’s call-in growth requirements and demands for service quality, establish reserve team and timely supplement or adjust staffs so as to meet the demands of call outsourcing personnel at the
various stages. 

  

	(4)	The operators provided by Party B shall have the education background of the technical secondary schools (including vocational technical schools and high schools) or
above; and new recruits can not exceed 23 years old, shall speak with standard and fluent Putonghua, have a sweet voice, and have primary computer skills ,and can type 40 Chinese characters or more per minutes 

  
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	(5)	Party B shall make physical examination sifting candidates for the telephone operators prior to the training, provide the physical examination records of the telephone
operators to Party A and meanwhile ensure that they are healthy without history of the serious or genetic diseases. 

  

	(6)	Party B shall provide the service to the customers of Party A 24/7, including Saturday, Sunday and other statutory holidays, and any adjustment on the service time
shall be subject to the formal notification of Party A. 

  

	(7)	Party B shall, according to the outsourcing requirements at various stages, set up the efficient management team that shall receive Party A’s business guidance and
supervision. 

  

	(8)	Party B shall establish smooth communication mechanism, arrange all kinds of operation data, make tracking analysis on the operation hotspot and work difficulties,
provide relevant information for the operation and development of Party A, and regularly submit work plan, operation and business analysis reports to Party A. 

 

	(9)	Party B may not make use of the equipments of Party A to engage in the business activity not concerning the service work of Party A, and without the authorization of
Party A, may not promote itself with the name of Party A, nor release its promotion advertising or information relating with Party A by any means. 

  

	(10)	As for call-in, call-out and message distribution and other functions of the equipments and seats provided by Party A to Party B, Party B must guarantee to use them
within the scope permitted by Party A, and may not use them for other purposes (including internal communications), and in case of any violation, in addition to the appraisal under the provisions, the increasing punishment shall be granted according
to the serious degree until cancellation of the cooperation qualification of Party B. 

  

	(11)	When Party B damages the working place, equipments, seats, etc provided by Party A, it shall make compensations for such damages according to current price standards.

  

	(12)	Party B shall regularly provide professional ethics education, safety and justice education, laws and statutes education for its employees and guarantee that the safe
production, safety utilization of electric power and protection of public facilities conform to the requirements of safety management of China Mobile Shandong. 

 

	(13)	Party B shall sign the confidentiality agreement (for details, please see Confidentiality Agreement) with Party A, and meanwhile do the same with all
(100%) staffs. 

  

	(14)	Service staffs of Party B, in the labor personnel relation, are affiliated to Party B, and Party B shall sign labor contract with them, and assume their labor
personnel, wage and benefits, social insurance, medical care for the industrial injury, various subsidies and other work and expenses. All these issues are not related to Party A. 

III Equipment Access Investment and Maintenance 
 The general principle: Party A is responsible for the establishment and maintenance and Party B only has the right of usage. 
 1. Party A: 
  

	(1)	To provide operation site and working place. 

  
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	(2)	To be responsible for setup, expansion, upgrade, anti-viruses, etc of customer service system. 

 2. Party B: 
  

	(1)	To only have the right of usage to the work place. 

  

	(2)	To make implementations and operate strictly in accordance with the relevant provisions of safe production of China Mobile Shandong. 

IV Establishment of Efficient Communication Mechanism 
 The relation for both parties hereto is the strategic cooperation, and both parties hereto, on the basis of adequate communication and mutual understanding, shall reinforce cooperation and coordination to
smoothen business and management processes. 
 Both parties hereto shall establish two-way communication mechanism in multiple dimensions such
as business, service, management etc. The management personnel of both parties hereto shall regularly hold joint meetings to summarize the periodical cooperation achievements and to promote deeper cooperation; the department leaders of both parties
hereto shall hold joint communication meetings mainly to hear the report on progress of cooperation work and to jointly resolve the problems arising from the operation and continuously improve service level. 

V * 
  

	1.	* 

  

	2.	* 

  

	3.	* 

  

	 	* 

 VI Requirements of Confidentiality

  

	1.	Both parties bear the obligations of confidentiality on information of the customer, business, finance, intention, action or operation of other company (including
respective management personnel, staffs or representatives) and other party (totally referred to as “Confidential Information”), which are known due to this agreement. Unless the disclosure for such Confidential Information is required by
the laws or supervision authority, any party hereto shall not disclose any said Confidential Information to any third party, otherwise, the disclosure party shall assume all liabilities. 

 

	2.	Party B and its staffs may not disclose and sell Party A’s customer information and nor use such information for any purpose other than this agreement.

  

	3.	Both parties hereto assume the obligations of confidentiality on the specific contents hereof, and without written content of the other party hereto, any party hereto
shall not disclose the specific contents of bilateral cooperation and this agreement to any third party and the obligations of confidentiality will not be relieved upon the termination of this agreement. 

  
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 VII Execution of Contract and Duration of Agreement 

 

	1.	This agreement comes into force upon the signature of legal representative or authorized entrusted agent of both parties hereto and with the official seals or stamp for
contract of both parties hereto. This agreement is made in quadruplicate, each copy having the equal effect and each party hereto holding two copies respectively. 

 

	2.	All attached documents made under all principles specified hereof are the integral of this agreement. This agreement and its attached documents may be modified or
supplemented upon the consensus by both parties hereto. All modifications or supplementations can only become effective upon the signature of legal representative or authorized entrusted agent of both parties hereto and with the official seals or
stamp for contract of both parties hereto, the modified or supplemented agreement is the integral of this agreement. 

  

	3.	Any notification relating with this agreement made by one party hereto shall be made in written form, and can be delivered to another party by special courier, or sent
by fax or telegram, or posted by mail (No modifications shall be made in the main text being sent or posted, otherwise it’s unilateral invalid alteration). 

 

	4.	Any matters not specified hereof shall be supplemented through amicable consultation by both parties hereto. 

 

	5.	* 

  

	6.	When any party hereto expects to alter or relieve this agreement within the period of validity, it must notify the other party of such alteration or relieving three
(3) months in advance in writing form, and the receiving party shall reply it within one (1) month upon the date of receiving the notification, the party making alterations or modifications shall return the equipments and relevant
information to other party and be liable for the losses suffered by the other party due to such actions (except for other specification hereof) and such losses suffered by the other party owing to the cause of force majeure may be resolved through
consultation by both parties hereto. 

 VIII Force Majeure 

 

	1.	Where the relevant obligations hereof can not be performed as a result of “the force majeure event”, both parties hereto are not liable for any breach, and
any loss due to such event shall be borne by both parties hereto respectively. However, the party suffering the force majeure event shall promptly notify the other party in written form upon the occurrence of such event, and provide the details of
such force majeure event and causes that cannot perform this agreement according to the agreement and effective documentary evidences within the ten (10) days upon the occurrence of such event. 

 

	2.	Upon the occurrence of force majeure event, both parties hereto shall, without loss of time, make consultation for the solution and make all efforts to reduce the
impact of force majeure event. 

  

	3.	“Force majeure events refer to objective events (including but not limited to earthquake, fire, explosion, storm, floods, lighting strike, war, etc) that can not
be predicted, avoided or overcome under the normal conditions after both parties hereto perform reasonable attention obligations. 

  
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 IX Dispute Resolution 
 Both parties hereto shall comply with the provisions hereof, and any dispute arising during the process of performance of this agreement shall be settled through consultation by both parties hereto on the
principle of mutual understanding and mutual accommodation. If consultation fails, any party hereto may submit such dispute to Jinan Arbitration Committee for arbitration under the current effective arbitration rules. 

X Liability for Breach 
  

	1.	It shall be deemed as breach provided that any party hereto does not perform or completely perform the responsibilities and obligations specified hereof. The defaulting
party, upon receiving the notice of observing party, shall promptly remedy the violation. When the breaching party, within five (5) working days upon receiving the said notice, does not remedy its breach, and nor give written reply for such
notice, the observing party has right to terminate part of or all provisions hereof as well as to pursue the liabilities of the defaulting party and to demand the defaulting party to make compensations on the losses suffered by itself.

  

	2.	Without the consent of Party A, Party B may not use the user information acquired from Party A, otherwise, it shall assume all liabilities due to such action; if Party
B discloses the Confidential Information of Party A to any third party, Party A has right to demand Party B to make compensations, penalty shall be deducted with the 50% expenses settled in the current month and Party A is entitled to demand Party B
to be liable for other compensations. 

  

	3.	On the duration of this contract, any party hereto may not relieve the contract, without reason; otherwise, it shall be liable for the breach. In case that Party B
refuses to provide services, Party A has right to end the cooperation and reserve the right to investigate for the legal liabilities of Party B. 

  

	4.	Where the losses suffered by one party hereto due to the breach of other party, and then whether this agreement is terminated or not, the defaulting party, upon the
demand of observing party, shall make compensations on all economic losses suffered by the observing party due to its breach. 

  

	5.	Where Party B deliberately makes up connection data, customer data or information, relevant statistical statement, project evaluation report and other relevant data,
Party A will remove the false information when making settlement and deduct 15% of expenses settled and paid to Party B, and meanwhile Party B shall bear several and joint liabilities and consequences due to such make-up. 

 

	6.	If Party B discloses information, or is exposed by media, or brings about serious service failure, safe production and other matters seriously violating the provisions
hereof, or the appraisal factor is lower than 0.7 within two (2) consecutive months, Party A has right to directly terminate this agreement and is not liable for any breach due to such unilateral termination of this agreement.

 XI Integrity 
  

	1.	All supplementary agreements, annexes, documents signed, modified or formed by both parties hereto in accordance with the provisions hereof together with any written
documents, regulations, notices, etc formulated by Party A or provided to Party B and relating with this agreement as well as the regulations concerning outsourcing business that Party A believes that they are applicable to Party B constitute the
attachments of this agreement and the integral whole with this agreement. 

  

	2.	If there is any inconsistency between the contents of any attached document in above article hereof and this agreement, the document made in later time shall prevail.

  

	3.	Any matters not specified hereof shall be carried out in accordance with Party A’s regulations relating with outsourcing business, and Party B shall abide by all
regulations of outsourcing business of Party A. 

  
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	4.	This agreement includes the following four (4) annexes: 

 Annex I Confidentiality Agreement 
 Annex II Monthly Appraisal Indicators and
Management Measures on Outsourcing Services 
 Annex III Monthly Expense Settlement Statement for Call Outsourcing Project of
China Mobile Shandong 
 Annex IV Bidding Documents of Party B 
 In case any inconsistency between the above annexes and this agreement, this agreement shall prevail. 
 The remainder is intentionally left blank. 
 Signature Page: 

Party A: China Mobile Group Shandong Province Company Limited 
 Address: No.20569, Jingshi Road, Jinan City, Shandong Province 
 Legal Representative or Authorized
Representative (Signature): 
 * Sealed by: Stamp for Contract of Shandong Co., Ltd. of China Mobile Communications Corporation 

Party B: Shandong Taiying Technology Co., Ltd. 

Address: Xinghuo Science & Technology Park, Hi-tech Zone, Taian City, Shandong Province 
 Legal Representative or Authorized Representative (Signature): 
 * Sealed by: Shandong Taiying
Technology Co., Ltd. 

  
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* Denotes location of redacted Confidential Information. Subject of a Rule 406 request for confidential Treatment.Exhibit 10.15

 Exhibit 10.15 
 [CONFIDENTIAL INFORMATION REDACTED; 
 SUBJECT OF RULE 406 REQUEST FOR
CONFIDENTIAL TREATMENT] 
 BPO Cooperation Agreement 
 Between 
 Shandong Lvke Information Co., Ltd 

And 
 Shandong
Taiying Technology Co., Ltd. 
 Party A: Shandong Lvke Information Co., Ltd 
 Address: Nanshou, West Yanzishan Road, Jinan City, Shandong Province 
 Party B: Shandong Taiying
Technology Co., Ltd. 
 Address: Xinghuo Science & Technology Park, Hi-tech Zone, Taian City, Shandong Province 

Whereas 
 Party B has the call center industry
qualification and expertise, can provide corresponding operational site, and at the same time has excellent financial base, human resources, commercial reputation, management and control, service and quality guarantees and so on, has serviced China
Mobile Tianjin with its inbound calling service, with that experience, in order to guarantee that the customer service hotline 10000 of China Telecom Shandong Province can provide efficient and high-quality service for the customers, Party A and
Party B (both Parties hereto), based on the principle of complementary advantages, resources sharing and win-win cooperation, have hereby reached the agreement for Party A to subcontract the customer service, business promotion, operation management
and other matters of the customer service hotline 10000 of China Telecom Shandong Province to Party B as follows: 
 Both parties hereto agreed:

 The descriptions regarding Party A in the following provisions hereof also includes the customer service department of China Telecom Shandong
Province, and Party B accepts dual operational guidance of Party A and the customer service department of China Telecom Shandong Province and takes the customer service department of China Telecom Shandong Province as the base and principle.

 I Cooperation Content 
 Party
B provides the customer service hotline 10000 of China Telecom Shandong Province with “business consultation, business enquiry, business handling, explanation on complaints, handling of task card, customer retention, product recommendation and
publicity and guidance of electronic channel” and so on. 

  
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* Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

 II Rights and Obligations for Party A and Party B 

Party A: 
  

	(1)	Party A (or the customer service department of China Telecom Shandong Province upon the consent of Party A) is responsible for organizing, conveying “standards of
practice, service standards, service process, speaking with one voice and relevant management regulation and so on” of customer service, and providing Party B with the latest operation regulations of the customer service hotline 10000 of China
Telecom Shandong Province without delay. 

  

	(2)	Party A (or the customer service department of China Telecom Shandong Province upon the consent of Party A) has right, according to the business development situation,
to dispatch management personnel to station at Party B to make management on site as well as to give support, guidance, supervision and appraisal on Party B’s work content, management process and other implementations. 

 

	(3)	Party A (or the customer service department of China Telecom Shandong Province upon the consent of Party A) has right to carry out post competence model test on the
newly recruited staffs or staffs on the active duty of Party B and to assist Party B in developing business training, and Party B shall, according to the requirements of China Telecom Shandong Province, carry out qualification training for its
employees. 

  

	(4)	Party A (or the customer service department of China Telecom Shandong Province upon the consent of Party A) is responsible for furnishing the predicted data of
busy/free telephone traffic in different time to Party B, instructing Party B to arrange corresponding shifts and seats in various time and monitoring Party B’s seats arrangement, utilization rate of work hours, connection of telephone traffic,
etc. 

  

	(5)	Party A (or the customer service department of China Telecom Shandong Province upon the consent of Party A) is responsible for the prediction on the next month
connection times and making communications and recognition with Party B on Party B’s seats arrangement, etc. release the next-month connection traffic and corresponding appraisal content prior to 25th day of each month.When the connection task
of Party A completed by Party B is less than 50% within two (2) consecutive months due to Party B’s staffs turnover, shift arrangement, on-site management, etc, Party A will make more serious appraisal on Party B, even to the point of the
cancellation of cooperation qualification of Party B. 

  

	(6)	Party A (or the customer service department of China Telecom Shandong Province upon the consent of Party A) has right to supervise and to evaluate Party B’s
service quality and standards of practice and other work by telephone calling test, listening to the record, staff examination, client review, scoring of customer satisfaction, business audit, etc. 

 

	(7)	In case of serious mistakes made by any staff of Party B, Party A (or the customer service department of China Telecom Shandong Province upon the consent of Party A)
has right to demand such staff to be laid off, and such staff can be only reemployed after it passes the examination of Party A; in case of customer complaint, besides that Party A (or the customer service department of China Telecom Shandong
Province upon the consent of Party A) make appraisal according to the appraisal method, Party A (or the customer service department of China Telecom Shandong Province) will take more serious assessment provided that such complaint leads to serious
consequence to Party A (or the customer service department of China Telecom Shandong Province). 

  
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	(8)	Party A (or the customer service department of China Telecom Shandong Province upon the consent of Party A) has right, by the way of the on-site detection, to make
regular examination and evaluation on the integrity of on-site hardware of Party B, cleanliness and comfortability of working environment, etc, mainly including transmission and switching equipments, working seats, on-site noise, green plants,
electronic screen, information board, training room, foods and accommodation of staffs, etc, the appraisal will be made quarterly and appraisal results will be included in the appraisal of the inspection month. 

 

	(9)	Party A (or the customer service department of China Telecom Shandong Province upon the consent of Party A) has right, with staffs interview, questionnaire survey, etc,
to make regular survey and appraisal on the work satisfaction of employees of Party B, the appraisal will be made quarterly and appraisal results will be included in the appraisal of the inspection month. 

 

	(10)	Party A (or the customer service department of China Telecom Shandong Province upon the consent of Party A) has right supervise the business operation and service
quality of Party B’s staffs, and to stop rule-breaking operations and to demand Party B to promptly take remedial measures. In case of customer’s complaint due to the cause of Party B, Party B must be liable for the compensation of Party
A’s client; and if economic loss suffered by Party A and legal dispute owing to such operation, Party A is entitled to investigate the legal liability of Party B; and in case of serious consequences, Party A has right to terminate this
agreement. 

 2. Party B: 
  

	(1)	Party B shall accept the supervision made by Party A (or the customer service department of China Telecom Shandong Province) on the operation and management process,
and submit the analysis report on status of operation and relevant financial statements to Party A every three months. 

  

	(2)	Party B shall establish better software and hardware technical maintenance team so as to ensure the capacity of making daily maintenance and trouble removal on its
equipments, to guarantee the normal running of system and equipments; and in case of relay fault, it shall report the fault, supervise the repair and notify Party A without delay. 

 

	(3)	Party B shall establish the efficient management team such as “sales supervisor, quality control manager, duty manager, on-site supervisor, project manager,
etc” to be in charge of traffic operation and on-site management as well as accept the operational guidance and supervision of Party A. 

  

	(4)	Party B shall set up smooth communication mechanism, make tracking analysis on the operation hotspot and work difficulties, provide relevant information for the
operation and development of Party A and regularly submit work plan, operation and business analysis report to Party A. 

  

	(5)	Party B shall establish adequate training team, under the operational guidance of Party A, to develop the training on the new recruits and staffs on duty, and own
independent training place and audio-visual equipments and have the training capacity of no less than 80 people/time, and the function of training terminal is as same as the actual seat. 

 

	(6)	The client representative shall have received junior college or higher education, and the new recruits can not over 23 years old with standard and fluent Putonghua and
sweet voice and shall have computer skills reaching the primary level and above. 

  

	(7)	Party B shall provide the service to the customers of Party A 24/7, including Saturday, Sunday and other statutory holidays, and any adjustment on the service time
shall be subject to the formal notification of Party A. 

  
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	(8)	 Party B is responsible for making communications and confirmation with Party A on the next-month seats arrangement, prediction of the connection times,
etc prior to 25th day of each month; and as Party B
adjusts its staffs and if the adjustment proportion is more than 10%, it shall make communications with Party A in advance and can only make such adjustment upon the consent of Party A, and in case of Party B’s staffs adjustment due to any
reason, Party B shall take measures to ensure that its service capacity is not impacted. 

  

	(9)	The operators of Party B shall have a good commander of various mobile services knowledge of China Telecom Shandong Province, be adept at relevant operating system,
provide services for customers in accordance with service process and operating regulations specified by customer service hotline of China Telecom Shandong Province, avoid faulty operation and retain the customers of other off-net tendency who make
consultation to handle calling suspension, cancellation, call transfer, etc. 

  

	(10)	The operators of Party B shall, with the service expressions and terminology provided by China Telecom Shandong Province, provide active, warm and satisfactory services
for customers, improve handling skills on complaints, and timely and accurately dispose task card for the unsatisfactory customers after explanations while dealing with the complaints well. 

 

	(11)	The operators shall, according to the requirements of China Telecom Shandong Province, provide active service for customers and upon the consent of customers, actively
introduce the relevant services to the customers and guide the customers to use electronic channel. 

  

	(12)	In case of short circuit, voicelessness due to lines or system, or problem that is temporarily unable to resolve, and wrong answer on the scene, etc, the operator shall
dial back the customer without delay. 

  

	(13)	The on-site noise of Party B shall be lower than 80db, and the width of working table is no less than 1.2 meters and the spacing between working tables 1.2 meters, the
traffic room shall be spacious and bright, furnished with green plants to beautify the environment and to keep the clear air, equipped with large screen to display the telephone traffic and with information board in the well-situated and conspicuous
position. 

  

	(14)	Party B may not take advantage of the staffs providing service for customer service hotline 10000 of China Telecom Shandong Province and existing equipments to do the
work unrelated to the service work of China Telecom Shandong Province. Without the authorization of China Telecom Shandong Province, Party B may not promote itself with the name of China Telecom Shandong Province, nor release its promotion
advertising or information relating with China Telecom Shandong Province in any way. 

  

	(15)	As for call-in, call-out and message distribution and other functions of relay numbers provided by Shandong to Party B, Party B must guarantee to use them within the
scope permitted by China Telecom Shandong Province, and may not use them for other purposes (including internal communications), and in case of any violation, in addition to the appraisal under the provisions, the more serious punishment shall be
granted according to the serious degree until cancellation of the cooperation qualification of Party B. 

  

	(16)	Party B shall regularly provide professional ethics education, safety and justice education, laws and statutes education, etc for its employees.

  

	(17)	Party B shall sign the confidentiality agreement with Party A as well as do the same with all its staffs. 

 

	(18)	Staffs of Party B, in the labor personnel relation, are affiliated to Party B, and Party B shall sign labor contract with them, and Party B shall be responsible for
their labor personnel, wage and benefits, social insurance, medical care for the industrial injury, various subsidies and other work and expenses, which are not related to Party A. 

  
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* Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

 III Equipment Access Investment and Maintenance 

The general principle: both parties hereto work together to do construction and each party hereto has its preferential place respectively. Each party
hereto respectively makes investment and maintenance on its local equipments and takes title to its purchased assets. 
 1. Party A: 

Party A lays the emphasis on the construction, expansion and upgrade of access equipments and network transmission equipments in the local terminal
customer service equipment room, and gives advice on the configure of remote devices (including newly created customer service soft switching platform system, business application software and supporting customer service operation management
software of the customer service hotline 10000) 
  

	(1)	Party A is responsible for instructing Party B to make installation, debugging and upgrade on the relevant software required by the seats of Party B, mainly including
customer service system, boss interface, misc interface, out-bound platform system, etc. 

  

	(2)	Party A is responsible for providing corresponding training and instructions on the software maintenance to the maintenance staffs of Party B. 

2. Party B: 
 Party B lays particular emphasis
on seating area system of remote traffic, including the construction, maintenance, expansion and upgrade on the data transmission equipments, network equipments and manual seats, and is responsible for the construction and maintenance of supporting
electrical equipments of seating area. 
  

	(1)	Party B is responsible for the purchase, maintenance and troubleshooting of local equipments, including the router transforming 155M electric circuit to the ethernet
port, network switch and relevant equipments of seats. 

  

	(2)	Party B is responsible for the application and leasing of transmission relay and for reporting repair and supervising repair on the transmission faulty between the
local terminal and customer service equipment room in Tianjin as well as informing Party A of the faulty incidents and their handling without delay. 

  

	(3)	Party B is responsible for the basic installation and matching of the remote equipments room, including network transmission equipments, network switch, etc, and makes
them conform to the requirement of the operating environment of equipments room. 

  

	(4)	Party B’s management personnel shall have way of 24/7 contact and ensure that they can be timely contacted to solve the faulty network or system of both
parties’ hereto and make consistent explanations. 

  

	(5)	Party B shall guarantee to have one on-site engineer having general computer maintenance and diagnosis capacity who can assist Party A in confirming the
software/hardware attribution of the problem on the scene in case of faulty terminal or user problem and feed back the problem with a professional view so as to avoid the delay of problem handling time because of the unsure location of problem or
uncertainty of problem description. 

  

	(6)	The appraisal will be made quarterly and appraisal result will be included in the appraisal of inspection month. The requirements on hardware of seat terminal equipment
is: CUP 2.4G, RAM 1G, hard disk 40G and above, equipped with network card, sound card and earphone, supporting 16bit 1024*768 display, WindowsXP.SP2, IE6.OSP2. 

  
 5 

* Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

  

	(7)	Party B shall have safety measures, ensure the bandwidth of on-site local area network and terminal to be equipped with safety and anti-virus software, and have the
capacity against illegal network attack, and ensure the timely upgrade of anti-virus software and Windows hotfixes; and can carry out terminal safety management (for example: to limit the use of USB flash disk and illegal software installation),
ensure the normal running of business software and avoid the disclosure of customers’ information. 

  

	(8)	Party B is responsible for the purchase and maintenance of PC equipments, special call box, earphone, etc. 

 

	(9)	Party B shall be equipped with dual AC uninterruptible power system and backup power system. 

 IV Establishment of Efficient Communication Mechanism 
 Both parties hereto, on the basis of
adequate communication and mutual understanding, strengthen cooperation and coordination to smoothen business and management process. The management personnel of both parties hereto shall regularly hold joint meeting to summarize and analyze the
work and to jointly solve the problems emerged from the operation and to continuously improve service level. 
 Both parties hereto shall
establish two-way communication mechanism in the multiple dimensions such as business, service, technology, management etc, and Party B shall, according to the requirements, report the operating situation and submit the written materials to Party A.

 V * 
  

	1.	* 

  

	 	(1)	* 

  

	 	(2)	* 

  

	 	(3)	* 

  

	 	(4)	* 

  

	2.	* 

  

	3.	* 

  

	4.	* 

 VI Confidentiality 

 

	1.	Both parties bear the obligations of confidentiality on information of the customer, business, finance, intention, action or operation of other company (including
respective management personnel, staffs or representatives) and China Telecom Shandong Province (totally referred to as “Confidential Information”), which are known due to this agreement. Unless the disclosure for such Confidential
Information is required by the laws or supervision authority, any party hereto shall not disclose any said Confidential Information to any third party, otherwise, the disclosure party shall assume all liabilities. 

  
 6 

* Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

  

	2.	Party B and its staffs may not disclose and sell the customer information of China Telecom Shandong Province, nor use such information for any purpose other than this
agreement. 

  

	3.	Both parties hereto assume the obligations of confidentiality on the specific contents hereof, and without written content of the other party hereto, any party hereto
shall not disclose the specific contents of bilateral contract and this agreement to any third party and the obligations of confidentiality will not be relieved upon the termination of this agreement. 

VII Execution of Contract and Duration of Agreement 
  

	1.	This agreement comes into force upon the signature of legal representative or authorized entrusted agent of both parties hereto and with the official seals or stamps
for contract of both parties hereto. This agreement is made in quadruplicate, each copy having the equal effect and each party hereto holding two copies respectively. 

 

	2.	All attached documents made under all principles specified hereof are the integral of this agreement. This agreement and its attached documents may be modified or
supplemented upon the consensus by both parties hereto. All modifications or supplementations can only become effective upon the signature of legal representative or authorized entrusted agent of both parties hereto and with the official seals or
stamp for contract of both parties hereto, the modified or supplemented agreement is the integral of this agreement. 

  

	3.	Any notification relating with this agreement made by one party hereto shall be made in written form, and can be delivered to another party by special courier, or sent
by fax or telegram, or posted by mail (No modifications shall be occurred in the main text being sent or posted, otherwise it’s unilateral invalid alteration). 

 

	4.	Any matters not specified hereof shall be supplemented through amicable consultation by both parties hereto. 

 

	5.	*The period of validity for this agreement is two (2) years. 

  

	6.	On the duration of performance of this agreement, in case any material alteration occurs and Party B needs alter or relieve this agreement, it shall notify Party A in
written form six (6) months in advance; and if Party A alters or relieve this agreement, it shall notify Party B in written form three (3) months in advance, and the receiving party shall make reply within one (1) month upon receiving
such notice. Upon the alteration or modification of this agreement, each party hereto shall return the equipments and relevant information respectively owned by the other party and be liable for the loss suffered by the other party due to such
actions and if such loss is certainly caused by he cause of force majeure, it may be resolved through consultation by both parties hereto. 

 VIII Force Majeure 
  

	1.	Where the relevant obligations hereof can not be performed as a result of “the force majeure event”, both parties hereto are not liable for any breach, and
any loss due to such event shall be borne by both parties hereto respectively. However, the party meeting force majeure event shall promptly notify the other party in written form upon the occurrence of such event, and provide the details of such
force majeure event and causes that cannot perform this agreement according to the agreement and effective documentary evidences within the ten (10) days upon the occurrence of such event. 

  
 7 

* Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

  

	2.	Upon the occurrence of force majeure event, both parties hereto shall, without loss of time, make consultation for the solution and do all efforts to reduce the impact
of force majeure event. 

  

	3.	“Force majeure events refer to objective events (including but not limited to earthquake, fire, explosion, storm, floods, lighting strike, war, etc) that can not
be predictable, avoidable or overcome under the normal conditions after both parties hereto perform reasonable attention obligations. 

 IX Settlement for Dispute 
 Both parties hereto shall comply with the provisions hereof, and
any dispute arising during the process of performance of this agreement shall be settled through consultation by both parties hereto on the principle of mutual understanding and mutual accommodation. If consultation fails, any party hereto may bring
proceedings at the competent people’s court at the place where Party A locates according the laws. 
 X Liability for Breach

  

	1.	It shall be deemed as breach provided that any party hereto does not perform or completely perform the responsibilities and obligations specified hereof. The defaulting
party, upon receiving the notice of observing party, shall promptly remedy the violation. When the breaching party, within five (5) working days upon receiving the said notice, does not remedy its breach, and nor give written reply for such
notice, the observing party has right to terminate part of or all provisions hereof as well as to pursue the liabilities of the defaulting party and to demand the defaulting party to make compensations on the losses suffered by itself.

  

	2.	Without the consent of Party A, Party B may not use the user information acquired from Party A, and nor disclose the Confidential Information of Party A and China
Telecom Shandong Province to the third party, otherwise, it shall assume all liabilities due to such action; Party B is liable for tort on the action of its intentional infringement of business secrets, the disclosure of business secrets or the
consequence of business secrets being infringed owing to its negligence, and if such action is serious, Party A may submit it to the judiciary for pursuing the relevant legal liability of Party B. Party B shall bear joint and several liability on
the disclosure of business secrets due to its cause or through its channel and the consequence owing to such disclosure and make compensations on the losses suffered by Party A due to such disclosure. 

 

	3.	On the duration of this agreement, any party hereto may not relieve the agreement without reason; otherwise, it shall be liable for the breach. In case that Party B
refuses to provide services, Party A has right to suspend the cooperation for three months, and if Party B do it again, Party A has right to terminate the cooperation with Party B and reserve the right to investigate for the legal liabilities of
Party B. 

  

	4.	Where the losses suffered by one party hereto due to the breach of other party, and then whether this agreement is terminated or not, the defaulting party, upon the
demand of observing party, shall make compensations on all economic losses suffered by the observing party due to its breach. 

  

	5.	Where Party B deliberately makes up connection data, customer data or information, relevant statistical statement, project evaluation report and other relevant data,
Party A will make appraisal from settlement expenses paid to Party B and such appraisal amount is two times of the misstated service expense. Meanwhile, Party B shall bear the liabilities and consequences due to such make-up.

  
 8 

* Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

 XI Appendix 
 This agreement is made in quadruplicate, each party hereto holding two copies respectively, and takes effect upon the signature and seal of legal representatives or authorized representatives of both
parties hereto. 
 XII Integrity 
  

	1.	All supplementary agreements, annexes, documents signed, modified or formed by both parties hereto in accordance with the provisions hereof together with any written
documents, regulations, notices, etc designated by Party A or provided to Party B and relating with this agreement as well as the regulations concerning outsourcing business that Party A believes that they are applicable to Party B constitute the
attachments of this agreement and the integral whole with this agreement. 

  

	2.	If there is any inconsistency between the contents of any attached document in above article hereof and this agreement, the document made in later time shall prevail.

 Any matters not specified hereof shall be carried out in accordance with Party A’s regulations relating
with outsourcing business, and Party B shall abide by all regulations of outsourcing business of Party A. 
 Signature Page: 

Party A: Shandong Lvke Information Co., Ltd 

Address: Nanshou, West Yanzishan Road, Jinan City, Shandong Province 
 Legal Representative or Authorized Representative (Signature): 
 * Seal: Shandong Lvke Information
Co., Ltd 
 Party B: Shandong Taiying Technology Co., Ltd. 
 Address: Xinghuo Science & Technology Park, Hi-tech Zone, Taian City, Shandong Province 

Legal Representative or Authorized Representative (Signature): 
 * Seal: Shandong Taiying Technology Co., Ltd. 

  
 9 

* Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment.

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