Document:

Trademark License Agreement

 Exhibit 4(a).12 

TRADEMARK LICENSE AGREEMENT 

This Trademark License Agreement (this “Agreement”) is made and entered into as of August 6, 2009, by and
between CDC Corporation, an exempted company with limited liability under the laws of the Cayman Islands, with an address of c/o CDC Corporation Limited, 11/F ING Tower, 308 Des Voeux Road, Central Hong Kong (“CDC”), and CDC Software
Corporation, an exempted company with limited liability under the laws of the Cayman Islands, whose principal place of business is located at with an address of 11/F ING Tower, 308 Des Voeux Road, Central Hong Kong (“Software”). The term
“Subsidiary” shall mean any subsidiary company, whether directly or indirectly held, and whether minority or majority owned, of either CDC or Software, and “Subsidiaries” shall have a corresponding meaning.

 W I T N E S S E T H: 

WHEREAS, CDC and certain of its Subsidiaries are the exclusive owners of all right, title and interest in and to certain
tradenames, trademarks, service marks, common law marks, applications therefor and other rights used by CDC and set forth Exhibit A attached hereto and incorporated herein (the “CDC Marks”); 

WHEREAS, Software and certain of its Subsidiaries are the exclusive owners of all right, title and interest in and to
certain tradenames, trademarks, service marks, common law marks, applications therefor and other rights used by Software and set forth Exhibit A attached hereto and incorporated herein (the “SW Marks” and together with
the CDC Marks, collectively, the (“Marks”); 
 WHEREAS, the Marks have achieved widespread recognition
among members of the general public; and 
 WHEREAS, it is the desire and intention of the parties that each of
CDC, Software and their respective subsidiaries be permitted to use, throughout the Territory (as hereinafter defined), the Marks of the other parties, together with such other trademarks, service marks and trade names owned and identified from time
to time by the parties and accepted for license hereunder; 
 NOW THEREFORE, in consideration of the promises
and mutual obligations set forth herein and other good and valuable consideration, CDC and Software hereby agree as follows: 

1. Licenses. (a) Subject to the terms of this Agreement, CDC hereby grants to Software a non-exclusive
license to use the CDC Marks as well as such other trademarks, service marks and trade names owned and identified from time to time by CDC and accepted for license by Software (the “CDC License”). 

(b) Subject to the terms of this Agreement, Software hereby grants to CDC a non-exclusive license to use the Software
Marks as well as such other trademarks, service marks and trade names owned and identified from time to time by Software and accepted for license by CDC (the “SW License” and together with the CDC License, collectively, the
“Licenses”). 

 2. Territory. The territory of the Licenses shall be the entire
world. 
 3. Royalty Fee. (a) In consideration of the rights herein granted, Software shall (subject
to the final sentence of this Section 3(a) pay CDC an annual royalty of $10,000 payable annually in arrears (and pro-rated for any period of less than 3 months) during the term of this Agreement. Notwithstanding the foregoing sentence, no
royalty shall accrue, or be due or payable, for the earlier of a period of: (i) five years from the date of the consummation of an initial public offering of Software, or (ii) such time as CDC ceases to own at least 50% of the total voting
power of Software’s ordinary shares. 
 (b) In consideration of the rights herein granted, CDC shall
(subject to the final sentence of this Section 3(b) pay Software an annual royalty of $10,000 payable annually in arrears (and pro-rated for any period of less than 3 months) during the term of this Agreement. Notwithstanding the foregoing
sentence, no royalty shall accrue, or be due or payable, for a period of five (5) years from the date of the consummation of an initial public offering of Software. 

4. Records. Each party shall keep books of account containing accurate and complete records of all data necessary
for the determination of the amounts payable to the other under this Agreement. Such records shall be open for inspection, copying and audit by a designated representative of such party at any time during the regular business hours of the party,
provided that reasonable notice is given to such party. 
 5. Specification and Quality Assurance. Each
party agrees that all products and services which the other party offers under the Marks shall be of high quality, and shall be rendered in accordance with such specifications and standards as may be communicated by one party to the other from time
to time. All advertising, promotion and other use of the Marks will be in good taste and in such manner as will maintain and enhance the value of the Marks and the reputation for high quality associated with the Marks. Each party agrees to change
any use of the Marks or any proposed use of the Marks of which the other party does not approve. Each party shall comply with all applicable federal, state and regulatory laws concerning products and services offered under the Marks. 

6. Acknowledgments by Software. 

(a) Each party acknowledges that the other party and/or its Subsidiaries has exclusive right in and to the Marks and will
not at any time do or cause to be done any act or thing contesting or in any way impairing or tending to impair any part of such right. All use of the Marks of the by Software will inure to the benefit of CDC. 

(b) Neither party shall in any manner represent that it has any ownership in the Marks of the other party or the
registration thereof. 
 7. Term. This Agreement shall commence on the date hereof and continue for an
indefinite period in full force and effect until it is terminated in accordance with the terms hereof. 

 8. Termination. 

(a) In the event of a breach by a party of any provision of this Agreement, the other party may give notice in writing of
the breach. The breaching party shall have a period of sixty (60) days from the date such notice is received to cure the breach specified therein, and if the breach is not cured within such period or if the breaching party notifies the other of
its intention not to cure such breach, then the non-breaching party shall be entitled to terminate this Agreement and exercise any other rights or remedies it may have hereunder or as otherwise provided by law; provided, however, that if such breach
is not curable, for whatever reason, during such sixty (60) day period, the non-breaching party shall delay taking action so long as the other shall have begun to cure such breach within such period and thereafter proceeds diligently to
complete the cure of the breach and such breach is cured within a reasonable period thereafter; provided, further, that if the breach is not curable, then the non-breaching party shall be entitled to immediately terminate this Agreement and exercise
any other rights or remedies it may have hereunder or as otherwise provided by law upon giving notice in writing of the breach to the other. 

(b) In the event of a Change of Control (as defined below), each party, subject to the Transitional Period (as defined in
Section 9(a)), shall be entitled to terminate this Agreement upon six months prior notice to the other party and exercise any other rights or remedies it may have hereunder or otherwise provided by law. For purposes of this Section 8(b),
“Change of Control” means the occurrence of any event or circumstances that result in CDC ceasing to beneficially own, directly or indirectly, at least fifty percent (50%) of the total voting power of the common stock of Software.

 (c) Notwithstanding anything in this Agreement to the contrary, this Agreement may be terminated by mutual
consent of CDC and Software. 
 (d) Notwithstanding anything in this Agreement to the contrary, the
parties’ rights of termination under this Section 8 may be exercised with respect to less than all of the Marks by giving written notice to such effect, and in the event that either party exercises its respective rights of termination with
respect to less than all of the Marks, this Agreement shall continue in full force and effect with respect to the rest of the Marks. 

9. Effect of Termination. 

(a) In the event of a termination pursuant to Section 8(b), each party (i) shall refrain from further use of
the Marks, or any mark or name reasonably deemed by the other party to be similar thereto, in connection with the manufacture, sale, offering, distribution or promotion of goods or services; (ii) shall not operate its business in any manner
which would falsely suggest to the public that the License is still in force or that any relationship exists between CDC and Software; and (iii) shall return all confidential information and promotional materials to the other party or destroy
said materials and notify the other party in writing of their destruction. Each party shall fully comply with this provision before the one year anniversary of the effective date of termination (such period between the date of termination and such
one year anniversary is referred to herein as the “Transitional Period”). 

 (b) During the Transitional Period, either party may wish to transition to
use of a new mark owned by the other and phase out the use of the Marks gradually. In connection with such transition, either party may wish to utilize such new mark simultaneously with the Marks. In the event one party desires to utilize both the
Marks of the other and a new mark simultaneously during the Transitional Period, such party shall provide at least thirty (30) calendar days’ prior written notice to the other of such proposed use, along with a rendering of the proposed
usage. Such party shall have a period of thirty (30) calendar days following receipt of such notice and rendition in which to give or withhold its approval of such transitional usage and such party shall be deemed to not have approved such
transitional usage if it does not deliver to the requesting party its written approval thereof within such thirty (30) calendar day period. Neither party shall unreasonably withhold or delay its approval, but such approval shall not be deemed
to be unreasonable if (i) the proposed usage of the Marks with the new mark creates, in the owning party’s reasonable business judgment, a composite mark that includes any of the Marks, (ii) if the new mark proposed to be used in
addition to the Marks is confusingly similar to any Mark, or (iii) if the proposed usage is derogatory or coveys a negative connotation with respect to a party hereto, it Subsidiaries or any Mark. 

(c) In the event of a termination pursuant to any other subsection of Section 8, there shall be no Transitional
Period, all rights granted hereunder shall cease immediately except as provided in the last sentence of this Section 9(c), and each party (i) shall refrain from further use of the Marks, or any mark or name reasonably deemed by the other
to be similar thereto, in connection with the manufacture, sale, offering, distribution or promotion of goods or services; (ii) shall not operate its business in any manner which would falsely suggest to the public that the License is still in
force or that any relationship exists between CDC and Software; and (iii) shall return all confidential information and promotional materials to the other party or destroy said materials and notify the other party in writing of their
destruction. Each party shall have sixty (60) days from the effective date of termination to fully comply with this provision. 

10. Indemnification. Each party shall indemnify and hold the other and its Subsidiaries and its respective
officers, employees, directors, agents and representatives, harmless from all costs including, without limitation, reasonable attorneys’ fees, incurred as a result of all claims asserted by third persons arising out of any allegations of
infringement of the rights of any third party due to the authorized use of the Marks by it or its Subsidiaries pursuant to this Agreement. Each party shall indemnify and hold the other and its Subsidiaries and its respective officers, employees,
directors, agents and representatives, harmless from all costs including, without limitation, reasonable attorneys’ fees, incurred as a result of all claims asserted by third persons arising out of any allegations of infringement of the rights
of any third party due to any use of the Marks by Software that is not authorized pursuant to this Agreement. 

11. Assignability. Each party shall have the right to sublicense, assign or transfer the License to any person or
other legal or business entity at the time controlling, controlled by or under common control with it; provided that, as used in this Section 11, “control” shall mean ownership or control, directly or indirectly, of at least 50% of
the outstanding stock or other voting rights entitled to elect directors or, if the legal or business entity is not a corporation, the corresponding managing authority. 

 12. Covenants. Each party shall be responsible for the costs and
responsibilities relating to the maintenance, monitoring, and defense of the its Marks. Each party shall take whatever steps are reasonable or necessary to ensure that any registrations issued with respect to its Marks which are current on the date
hereof remain current including, without limitation, the timely filing with the U.S. Patent and Trademark Office of any and all documents necessary to secure the renewal or incontestability of the Marks. To the extent that one party’s
assistance is needed in relation to these activities, such party shall reasonably cooperate with other, at the other’s reasonable cost and expense. 

13. Notice. Any notices required or permitted to be given under this Agreement shall be in writing and shall be
deemed to have been duly given when received if personally delivered; when transmitted if transmitted by telecopy, electronic or digital transmission method; the day after it is sent, if sent for next day delivery by a recognized overnight delivery
service (e.g., Federal Express); and upon receipt, if sent by certified or registered mail, return receipt requested. In each case, the notice shall be addressed to the party to be notified at its address shown in the preamble to this Agreement, or
at such other address as may be furnished in writing to the notifying party. 
 14. Relationship. Nothing
contained herein shall be construed to the parties in the relationship of franchisor/franchisee, partners or joint venturers, it being agreed and understood that each party is an independent contractor and is not an agent or employee of the other
party. 
 15. Severability. If any term or other provision of this Agreement is determined by a court of
competent jurisdiction to be invalid, illegal, or incapable of being enforced under any rule of applicable law, or public policy, all other conditions and provisions of this Agreement shall nevertheless remain in full force and effect so long as the
economic or legal substance of the transactions contemplated herein are not affected in any manner materially adverse to any party. Upon such determination that any term or other provision is invalid, illegal, or incapable of being enforced, the
parties hereto shall negotiate in good faith to modify this Agreement so as to effect the original intent of the parties as closely as possible in a mutually acceptable manner in order that the transactions contemplated herein are consummated as
originally contemplated to the fullest extent possible. 
 16. Entire Agreement. This Agreement
constitutes the entire agreement between the parties with respect to the matters contained herein and supersedes all prior negotiations, understandings and agreements, whether written or oral, between the parties with respect to the matters
contained herein. 
 17. Amendments. This Agreement shall not be modified or amended except by an
instrument in writing signed by both parties. 
 18. No Implied Warranties. Neither party makes any
warranty or representation to the other except as specifically set forth herein. 

 19. Further Documents. Each party shall, upon request, make, execute
and deliver such documents as shall be reasonably necessary to take such action as may be reasonably requested to fully implement and carry out the purposes of the Licenses. 

20. Captions. The captions contained herein are for convenience and reference only and in no way define, describe,
extend, or limit the scope or intent of this Agreement or the intent of any provisions contained herein. 
 21.
Parties in Interest. This Agreement shall be binding upon and inure solely to the benefit of each party hereto and their permitted successors, assigns and transferees, and nothing in this Agreement express or implied, is intended to confer
upon any other person any rights or remedies of any nature whatsoever under or by reason of this Agreement. 

22. Counterparts. This Agreement may be executed in one or more counterparts each of which shall be deemed an
original and all of which shall be deemed one and the same Agreement. 
 23. Governing Law. This
Agreement shall be construed, interpreted and enforced in accordance with, and the respective rights and obligations of the parties hereto shall be governed by, the laws of New York. 

[Remainder of page intentionally blank] 

 IN WITNESS OF WHEREOF this Agreement has been duly executed, effective as of
the day and year first above written. 
  

			
	 CDC CORPORATION

		
	 By:
	 	 /s/ Matthew S. Lavelle

	 Name:
	 	 Matthew S. Lavelle

	 Title:
	 	 CFO

	
	 CDC SOFTWARE CORPORATION

		
	 By:
	 	 /s/ Matthew S. Lavelle

	 Name:
	 	 Matthew S. Lavelle

	 Title:
	 	 CFO

 EXHIBIT A 

MARKS 

Exhibit A 
 CDC
Marks: 

 

 

 CDC Factory 
 Ross
Enterprise 
 CDC Global Services 
 CDC
Games 
 CDC Supply Chain 
 Vis.align

 C360 Know Your Customer 

Software Marks: 

 

 

 The Customer-Driven Company 

LETTEREXPRESS 
 Pivotal 

Pivotal Place 
 Pivotal ERelationship 

Rennaissance 
 Syncstream 

CDC Software 
 JRG 

Marketfirst 
 Marketfirst (logo) 

 

 CDC Marketfirst 

Saratoga Systems 
 Saratoga Systems (logo)

 Respond 
 Respond Centerpoint

 Ross Systems 
 Saratoga CRM

 Pivotal [logo] 
 IMI 

Respond EFeedback 
 Respond Front Desk

 Respond Touchpoint 
 Respond Netpoint

 Synchronize Your Enterprise 
 One
PlanCredit Agreement

 Exhibit 4(a).14 

 
  

 
  

CREDIT AGREEMENT 

by and among 

CDC SOFTWARE CORPORATION 

as Parent, 

ROSS SYSTEMS, INC. 

as Borrower, 

THE LENDERS THAT ARE SIGNATORIES HERETO 

as the Lenders, 

and 

WELLS FARGO CAPITAL FINANCE, LLC 

as Agent 

Dated as of April 27, 2010 
  

 
  

 CREDIT AGREEMENT 

THIS CREDIT AGREEMENT (this “Agreement”), is entered into as of April 27, 2010, by and among
the lenders identified on the signature pages hereof (each of such lenders, together with their respective successors and permitted assigns, are referred to hereinafter as a “Lender”, as that term is hereinafter further defined),
WELLS FARGO CAPITAL FINANCE, LLC, a Delaware limited liability company, as agent for the Lenders (in such capacity, together with its successors and assigns in such capacity, “Agent”), CDC SOFTWARE CORPORATION, an
exempted company incorporated under the laws of the Cayman Islands (“Parent”), and ROSS SYSTEMS, INC., a Delaware corporation (“Borrower”). 

The parties agree as follows: 
  

	1.	 DEFINITIONS AND CONSTRUCTION. 

1.1 Definitions. Capitalized terms used in this Agreement shall have the meanings specified therefor on
Schedule 1.1. 
 1.2 Accounting Terms. All accounting terms not specifically defined herein
shall be construed in accordance with GAAP; provided, however, that if Borrower notifies Agent that Borrower requests an amendment to any provision hereof to eliminate the effect of any Accounting Change occurring after the Closing
Date or in the application thereof on the operation of such provision (or if Agent notifies Borrower that the Required Lenders request an amendment to any provision hereof for such purpose), regardless of whether any such notice is given before or
after such Accounting Change or in the application thereof, then Agent and Borrower agree that they will negotiate in good faith amendments to the provisions of this Agreement that are directly affected by such Accounting Change with the intent of
having the respective positions of the Lenders and Borrower after such Accounting Change conform as nearly as possible to their respective positions as of the date of this Agreement and, until any such amendments have been agreed upon, the
provisions in this Agreement shall be calculated as if no such Accounting Change had occurred. When used herein, the term “financial statements” shall include the notes and schedules thereto. Whenever the term “Parent” is used in
Schedule 5.1, Schedule 5.2 or Section 7 or in a definition of a term used in any such Schedule or Section, it shall be understood to mean Parent and its Subsidiaries on a consolidated basis, unless the context clearly
requires otherwise. Notwithstanding the foregoing, all financial statements delivered hereunder shall be prepared, and all financial covenants contained herein shall be calculated, without giving effect to any election under Statement of Financial
Accounting Standards 159. 
 1.3 Code; PPSA. Any terms used in this Agreement that are defined in
(a) the Code shall be construed and defined as set forth in the Code unless otherwise defined herein; provided, however, that to the extent that the Code is used to define any term herein and such term is defined differently in
different Articles of the Code, the definition of such term contained in Article 9 of the Code shall govern and (b) the PPSA and Related Laws shall be construed and defined as set forth in the PPSA and Related Laws unless defined in the Code or
otherwise defined herein. For greater certainty, if the interpretation or construction of a term in this Agreement may be subject to the laws of Canada or any province of Canada or a court or tribunal exercising jurisdiction in Canada or any
province of Canada, such term, if defined in this Agreement by reference to: 
 (i) the
“Code”, the “UCC” or the “Uniform Commercial Code”, shall also have any extended, alternative or analogous meaning given to such term in applicable personal property security laws of the applicable province of Canada
and related laws of Canada (including, without limitation, the Personal Property Security Act of the applicable province of Canada, the Civil Code of Quebec, the Bills of Exchange Act (Canada) and the Depository Bills and Notes Act
(Canada), collectively, the “PPSA and Related Laws “), in all cases for the extension, preservation or betterment of the security and rights of Agent; 

 (ii) “Article 8”, shall be deemed to refer also to
applicable securities transfer laws of the applicable province of Canada (including, without limitation, the Securities Transfer Act (British Columbia) and the Securities Transfer Act (Ontario); 

(iii) a financing statement, continuation statement, amendment or termination statement, shall be deemed
to refer also to the analogous documents used under applicable personal property security laws of the applicable province of Canada; 

(iv) the United States of America, or to any subdivision, department, agency or instrumentality thereof,
shall be deemed to refer also to Canada, or to any subdivision, department, agency or instrumentality thereof; and 

(v) federal or state securities laws of the United States, shall be deemed to refer also to analogous
securities laws of the applicable province of Canada. 
 1.4 Construction. Unless the context of
this Agreement or any other Loan Document clearly requires otherwise, references to the plural include the singular, references to the singular include the plural, the terms “includes” and “including” are not limiting, and the
term “or” has, except where otherwise indicated, the inclusive meaning represented by the phrase “and/or.” The words “hereof,” “herein,” “hereby,” “hereunder,” and similar terms in this
Agreement or any other Loan Document refer to this Agreement or such other Loan Document, as the case may be, as a whole and not to any particular provision of this Agreement or such other Loan Document, as the case may be. Section, subsection,
clause, schedule, and exhibit references herein are to this Agreement unless otherwise specified. Any reference in this Agreement or in any other Loan Document to any agreement, instrument, or document shall include all alterations, amendments,
changes, extensions, modifications, renewals, replacements, substitutions, joinders, and supplements, thereto and thereof, as applicable (subject to any restrictions on such alterations, amendments, changes, extensions, modifications, renewals,
replacements, substitutions, joinders, and supplements set forth herein). The words “asset” and “property” shall be construed to have the same meaning and effect and to refer to any and all tangible and intangible assets and
properties, including cash, securities, accounts, and contract rights. Any reference herein or in any other Loan Document to the satisfaction, repayment, or payment in full of the Obligations shall mean the repayment in Dollars in full in cash or
immediately available funds (or, (a) in the case of contingent reimbursement obligations with respect to Letters of Credit, providing Letter of Credit Collateralization, and (b) in the case of obligations with respect to Bank Products
(other than Hedge Obligations), providing Bank Product Collateralization) of all of the Obligations (including the payment of any termination amount then applicable (or which would or could become applicable as a result of the repayment of the other
Obligations) under Hedge Agreements provided by Hedge Providers) other than (i) unasserted contingent indemnification Obligations, (ii) any Bank Product Obligations (other than Hedge Obligations) that, at such time, are allowed by the
applicable Bank Product Provider to remain outstanding without being required to be repaid or cash collateralized, and (iii) any Hedge Obligations that, at such time, are allowed by the applicable Hedge Provider to remain outstanding without
being required to be repaid. Any reference herein to any Person shall be construed to include such Person’s successors and permitted assigns. Any requirement of a writing contained herein or in any other Loan Document shall be satisfied by the
transmission of a Record. 
 1.5 Schedules and Exhibits. All of the schedules and exhibits
attached to this Agreement shall be deemed incorporated herein by reference. 
 1.6 Currency
Matters. Unless stated otherwise, all calculations, comparisons, measurements or determinations under this Agreement shall be made in Dollars. For the purpose of such calculations, comparisons, measurements or determinations, amounts
denominated in a Foreign Currency shall be converted to the Dollar Equivalent thereof based on the Exchange Rate for such Foreign Currency on the date of calculation, comparison, measurement or determination. 

 

 - 2 - 

	2.	 LOANS AND TERMS OF PAYMENT. 

2.1 Revolver Advances. 

(a) Subject to the terms and conditions of this Agreement, and during the term of this Agreement, each Lender with a
Revolver Commitment agrees (severally, not jointly or jointly and severally) to make revolving loans (“Advances”) to Borrower in an amount at any one time outstanding not to exceed the lesser of: 

(i) such Lender’s Revolver Commitment, or 

(ii) such Lender’s Pro Rata Share of an amount equal to the lesser of: 

(A) the Maximum Revolver Amount less the sum of (1) the Letter of Credit Usage at such time, plus
(2) the principal amount of Swing Loans outstanding at such time, and 
 (B) the Credit Amount at such
time less the sum of (1) the Letter of Credit Usage at such time, plus (2) the principal amount of Swing Loans outstanding at such time. 

(b) Amounts borrowed pursuant to this Section 2.1 may be repaid and, subject to the terms and conditions of
this Agreement, reborrowed at any time during the term of this Agreement. The outstanding principal amount of the Advances, together with interest accrued thereon, shall be due and payable on the Maturity Date or, if earlier, on the date on which
they are declared due and payable pursuant to the terms of this Agreement. 
 (c) Anything to the contrary in
this Section 2.1 notwithstanding, Agent shall have the right (but not the obligation) to establish any or all of the following reserves from time to time against the Maximum Revolver Amount or the Credit Amount: (i) the Rent
Reserve, (ii) the Bank Product Reserve Amount, or (iii) the Canadian Priority Payables Reserve. 
 2.2
[Intentionally omitted] 
 2.3 Borrowing Procedures and Settlements. 

(a) Procedure for Borrowing. Each Borrowing shall be made by a written request by an Authorized Person delivered
to Agent. Unless Swing Lender is not obligated to make a Swing Loan pursuant to Section 2.3(b) below, such notice must be received by Agent no later than 1:00 p.m. (New York time) on the Business Day that is the requested Funding Date
specifying (i) the amount of such Borrowing, and (ii) the requested Funding Date, which shall be a Business Day; provided, however, that if Swing Lender is not obligated to make a Swing Loan as to a requested Borrowing, such
notice must be received by Agent no later than 1:00 p.m. (New York time) on the Business Day prior to the date that is the requested Funding Date. At Agent’s election, in lieu of delivering the above-described written request, any Authorized
Person may give Agent telephonic notice of such request by the required time. In such circumstances, Borrower agrees that any such telephonic notice will be confirmed in writing within 24 hours of the giving of such telephonic notice, but the
failure to provide such written confirmation shall not affect the validity of the request. 
 (b) Making of
Swing Loans. In the case of a request for an Advance and so long as either (i) the aggregate amount of Swing Loans made since the last Settlement Date, minus the amount of Collections or payments applied to Swing Loans since the last
Settlement Date, plus the amount of the requested Advance does not exceed $3,500,000, or (ii) Swing Lender, in its sole discretion, shall agree to make a Swing Loan notwithstanding the foregoing limitation, Swing Lender shall make an Advance in
the amount of such requested Borrowing (any such Advance made solely by Swing Lender pursuant to this Section 2.3(b) being referred to as a “Swing Loan” and such Advances being referred to as “Swing
Loans”) available to Borrower on the Funding Date applicable thereto by transferring immediately available funds to the Designated Account. Anything contained herein to the contrary notwithstanding, the Swing Lender may, but

  

 - 3 - 

 
shall not be obligated to, make Swing Loans at any time that one or more of the Lenders is a Defaulting Lender. Each Swing Loan shall be deemed to be an Advance hereunder and shall be subject to
all the terms and conditions (including Section 3) applicable to other Advances, except that all payments on any Swing Loan shall be payable to Swing Lender solely for its own account. Subject to the provisions of
Section 2.3(d)(ii), Swing Lender shall not make and shall not be obligated to make any Swing Loan if Swing Lender has actual knowledge that (i) one or more of the applicable conditions precedent set forth in Section 3
will not be satisfied on the requested Funding Date for the applicable Borrowing, or (ii) the requested Borrowing would exceed the Availability on such Funding Date. Swing Lender shall not otherwise be required to determine whether the
applicable conditions precedent set forth in Section 3 have been satisfied on the Funding Date applicable thereto prior to making any Swing Loan. The Swing Loans shall be secured by Agent’s Liens, constitute Advances and Obligations
hereunder, and bear interest at the rate applicable from time to time to Advances that are Base Rate Loans. 

(c) Making of Loans. 

(i) In the event that Swing Lender is not obligated to make a Swing Loan, then promptly after receipt of a request for a
Borrowing pursuant to Section 2.3(a), Agent shall notify the Lenders, not later than 4:00 p.m. (New York time) on the Business Day immediately preceding the Funding Date applicable thereto, by telecopy, telephone, or other similar form
of transmission, of the requested Borrowing. Each Lender shall make the amount of such Lender’s Pro Rata Share of the requested Borrowing available to Agent in immediately available funds, to Agent’s Account, not later than 1:00 p.m. (New
York time) on the Funding Date applicable thereto. After Agent’s receipt of the proceeds of such Advances, Agent shall make the proceeds thereof available to Borrower on the applicable Funding Date by transferring immediately available funds
equal to such proceeds received by Agent to the Designated Account; provided, however, that, subject to the provisions of Section 2.3(d)(ii), Agent shall not request any Lender to make, and no Lender shall have the
obligation to make, any Advance if (1) one or more of the applicable conditions precedent set forth in Section 3 will not be satisfied on the requested Funding Date for the applicable Borrowing unless such condition has been waived,
or (2) the requested Borrowing would exceed the Availability on such Funding Date. 
 (ii) Unless Agent
receives notice from a Lender prior to 12:00 p.m. (New York time) on the date of a Borrowing, that such Lender will not make available as and when required hereunder to Agent for the account of Borrower the amount of that Lender’s Pro Rata
Share of the Borrowing, Agent may assume that each Lender has made or will make such amount available to Agent in immediately available funds on the Funding Date and Agent may (but shall not be so required), in reliance upon such assumption, make
available to Borrower on such date a corresponding amount. If any Lender shall not have made its full amount available to Agent in immediately available funds and if Agent in such circumstances has made available to Borrower such amount, that Lender
shall on the Business Day following such Funding Date make such amount available to Agent, together with interest at the Defaulting Lender Rate for each day during such period. A notice submitted by Agent to any Lender with respect to amounts owing
under this Section 2.3(c)(ii) shall be conclusive, absent manifest error. If such amount is so made available, such payment to Agent shall constitute such Lender’s Advance on the date of Borrowing for all purposes of this Agreement.
If such amount is not made available to Agent on the Business Day following the Funding Date, Agent will notify Borrower of such failure to fund and, upon demand by Agent, Borrower shall pay such amount to Agent for Agent’s account, together
with interest thereon for each day elapsed since the date of such Borrowing, at a rate per annum equal to the interest rate applicable at the time to the Advances composing such Borrowing. 

(d) Protective Advances and Optional Overadvances. 

(i) Any contrary provision of this Agreement or any other Loan Document notwithstanding, Agent hereby is authorized by
Borrower and the Lenders, from time to time in Agent’s sole discretion, (A) after the occurrence and during the continuance of a Default or an Event of Default, or (B) at any time that any of the other applicable conditions precedent
set forth in Section 3 are not satisfied, to make Advances to, or for the benefit of, Borrower on behalf of the Lenders that Agent, in its Permitted Discretion deems necessary or desirable (1) to preserve or protect the Collateral,
or any portion thereof, or (2) to enhance the likelihood of repayment of the Obligations (other than the Bank Product Obligations) (any of the Advances described in this Section 2.3(d)(i) shall be referred to as “Protective
Advances”). 
  

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 (ii) Any contrary provision of this Agreement or any other Loan Document
notwithstanding, the Lenders hereby authorize Agent or Swing Lender, as applicable, and either Agent or Swing Lender, as applicable, may, but is not obligated to, knowingly and intentionally, continue to make Advances (including Swing Loans) to
Borrower notwithstanding that an Overadvance exists or thereby would be created, so long as (A) after giving effect to such Advances, the outstanding Revolver Usage does not exceed the Credit Amount by more than $10,000,000 and (B) after
giving effect to such Advances, the outstanding Revolver Usage (except for and excluding amounts charged to the Loan Account for interest, fees, or Lender Group Expenses) does not exceed the Maximum Revolver Amount. In the event Agent obtains actual
knowledge that the Revolver Usage exceeds the amounts permitted by the immediately foregoing provisions, regardless of the amount of, or reason for, such excess, Agent shall notify the Lenders as soon as practicable (and prior to making any (or any
additional) intentional Overadvances (except for and excluding amounts charged to the Loan Account for interest, fees, or Lender Group Expenses) unless Agent determines that prior notice would result in imminent harm to the Collateral or its value,
in which case Agent may make such Overadvances and provide notice as promptly as practicable thereafter), and the Lenders with Revolver Commitments thereupon shall, together with Agent, jointly determine the terms of arrangements that shall be
implemented with Borrower intended to reduce, within a reasonable time, the outstanding principal amount of the Advances to Borrower to an amount permitted by the preceding sentence. In such circumstances, if any Lender with a Revolver Commitment
objects to the proposed terms of reduction or repayment of any Overadvance, the terms of reduction or repayment thereof shall be implemented according to the determination of the Required Lenders. In any event: (x) if any unintentional
Overadvance remains outstanding for more than 30 days, unless otherwise agreed to by the Required Lenders, Borrower shall, within 1 Business Day of such 30th day, repay Advances in an amount sufficient to eliminate all such unintentional
Overadvances, and (y) after the date all such Overadvances have been eliminated, there must be at least five consecutive days before intentional Overadvances are made. The foregoing provisions are meant for the benefit of the Lenders and Agent
and are not meant for the benefit of Borrower, which shall continue to be bound by the provisions of Section 2.5. Each Lender with a Revolver Commitment shall be obligated to settle with Agent as provided in Section 2.3(e)
(or Section 2.3(g), as applicable) for the amount of such Lender’s Pro Rata Share of any unintentional Overadvances by Agent reported to such Lender, any intentional Overadvances made as permitted under this
Section 2.3(d)(ii), and any Overadvances resulting from the charging to the Loan Account of interest, fees, or Lender Group Expenses. 

(iii) Each Protective Advance and each Overadvance shall be deemed to be an Advance hereunder, except that no Protective
Advance or Overadvance shall be eligible to be a LIBOR Rate Loan and, prior to Settlement therefor, all payments on the Protective Advances shall be payable to Agent solely for its own account. The Protective Advances and Overadvances shall be
repayable on demand, secured by Agent’s Liens, constitute Obligations hereunder, and bear interest at the rate applicable from time to time to Advances that are Base Rate Loans. The ability of Agent to make Protective Advances is separate and
distinct from its ability to make Overadvances and its ability to make Overadvances is separate and distinct from its ability to make Protective Advances. For the avoidance of doubt, the limitations on Agent’s ability to make Protective
Advances do not apply to Overadvances and the limitations on Agent’s ability to make Overadvances do not apply to Protective Advances. The provisions of this Section 2.3(d) are for the exclusive benefit of Agent, Swing Lender, and
the Lenders and are not intended to benefit Borrower in any way. 
 (e) Settlement. It is agreed that
each Lender’s funded portion of the Advances is intended by the Lenders to equal, at all times, such Lender’s Pro Rata Share of the outstanding Advances. Such agreement notwithstanding, Agent, Swing Lender, and the other Lenders agree
(which agreement shall not be for the benefit of Borrower) that in order to facilitate the administration of this Agreement and the other Loan Documents, settlement among the Lenders as to the Advances, the Swing Loans, and the Protective Advances
shall take place on a periodic basis in accordance with the following provisions: 
 (i) Agent shall request
settlement (“Settlement”) with the Lenders on a weekly basis, or on a more frequent basis if so determined by Agent (1) on behalf of Swing Lender, with respect to the outstanding Swing Loans, (2) for itself, with respect
to the 
  

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outstanding Protective Advances, and (3) with respect to Borrower’s Collections or payments received, as to each by notifying the Lenders by telecopy, telephone, or other similar form
of transmission, of such requested Settlement, no later than 5:00 p.m. (New York time) on the Business Day immediately prior to the date of such requested Settlement (the date of such requested Settlement being the “Settlement
Date”). Such notice of a Settlement Date shall include a summary statement of the amount of outstanding Advances, Swing Loans, and Protective Advances for the period since the prior Settlement Date. Subject to the terms and conditions
contained herein (including Section 2.3(g)): (y) if the amount of the Advances (including Swing Loans and Protective Advances) made by a Lender that is not a Defaulting Lender exceeds such Lender’s Pro Rata Share of the
Advances (including Swing Loans and Protective Advances) as of a Settlement Date, then Agent shall, by no later than 3:00 p.m. (New York time) on the Settlement Date, transfer in immediately available funds to a Deposit Account of such Lender (as
such Lender may designate), an amount such that each such Lender shall, upon receipt of such amount, have as of the Settlement Date, its Pro Rata Share of the Advances (including Swing Loans and Protective Advances), and (z) if the amount of
the Advances (including Swing Loans and Protective Advances) made by a Lender is less than such Lender’s Pro Rata Share of the Advances (including Swing Loans and Protective Advances) as of a Settlement Date, such Lender shall no later than
3:00 p.m. (New York time) on the Settlement Date transfer in immediately available funds to Agent’s Account, an amount such that each such Lender shall, upon transfer of such amount, have as of the Settlement Date, its Pro Rata Share of the
Advances (including Swing Loans and Protective Advances). Such amounts made available to Agent under clause (z) of the immediately preceding sentence shall be applied against the amounts of the applicable Swing Loans or Protective Advances and,
together with the portion of such Swing Loans or Protective Advances representing Swing Lender’s Pro Rata Share thereof, shall constitute Advances of such Lenders. If any such amount is not made available to Agent by any Lender on the
Settlement Date applicable thereto to the extent required by the terms hereof, Agent shall be entitled to recover for its account such amount on demand from such Lender together with interest thereon at the Defaulting Lender Rate. 

(ii) In determining whether a Lender’s balance of the Advances, Swing Loans, and Protective Advances is less than,
equal to, or greater than such Lender’s Pro Rata Share of the Advances, Swing Loans, and Protective Advances as of a Settlement Date, Agent shall, as part of the relevant Settlement, apply to such balance the portion of payments actually
received in good funds by Agent with respect to principal, interest, fees payable by Borrower and allocable to the Lenders hereunder, and proceeds of Collateral. 

(iii) Between Settlement Dates, Agent, to the extent Protective Advances or Swing Loans are outstanding, may pay over to
Agent or Swing Lender, as applicable, any Collections or payments received by Agent, that in accordance with the terms of this Agreement would be applied to the reduction of the Advances, for application to the Protective Advances or Swing Loans.
Between Settlement Dates, Agent, to the extent no Protective Advances or Swing Loans are outstanding, may pay over to Swing Lender any Collections or payments received by Agent, that in accordance with the terms of this Agreement would be applied to
the reduction of the Advances, for application to Swing Lender’s Pro Rata Share of the Advances. If, as of any Settlement Date, Collections or payments of Borrower received since the then immediately preceding Settlement Date have been applied
to Swing Lender’s Pro Rata Share of the Advances other than to Swing Loans, as provided for in the previous sentence, Swing Lender shall pay to Agent for the accounts of the Lenders, and Agent shall pay to the Lenders (other than a Defaulting
Lender if Agent has implemented the provisions of Section 2.3(g)), to be applied to the outstanding Advances of such Lenders, an amount such that each such Lender shall, upon receipt of such amount, have, as of such Settlement Date, its
Pro Rata Share of the Advances. During the period between Settlement Dates, Swing Lender with respect to Swing Loans, Agent with respect to Protective Advances, and each Lender (subject to the effect of agreements between Agent and individual
Lenders) with respect to the Advances other than Swing Loans and Protective Advances, shall be entitled to interest at the applicable rate or rates payable under this Agreement on the daily amount of funds employed by Swing Lender, Agent, or the
Lenders, as applicable. 
 (iv) Anything in this Section 2.3(e) to the contrary notwithstanding, in
the event that a Lender is a Defaulting Lender, Agent shall be entitled to refrain from remitting settlement amounts to the Defaulting Lender and, instead, shall be entitled to elect to implement the provisions set forth in
Section 2.3(g). 
  

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 (f) Notation. Agent, as a non-fiduciary agent for Borrower, shall
maintain a register showing the principal amount of the Advances owing to each Lender, including the Swing Loans owing to Swing Lender, and Protective Advances owing to Agent, and the interests therein of each Lender, from time to time and such
register shall, absent manifest error, conclusively be presumed to be correct and accurate. This Section 2.3(f) and Section 13 shall be construed so that the Obligations are at all times maintained in “registered
form” within the meaning of Sections 163(f), 871(h)(2) and 881(c)(2) of the IRC and any related regulations (an any other successor provisions of the IRC or such regulations). 

(g) Defaulting Lenders. Agent shall not be obligated to transfer to a Defaulting Lender any payments made by
Borrower to Agent for the Defaulting Lender’s benefit or any Collections or proceeds of Collateral that would otherwise be remitted hereunder to the Defaulting Lender, and, in the absence of such transfer to the Defaulting Lender, Agent shall
transfer any such payments (A) first, to Swing Lender to the extent of any Swing Loans that were made by Swing Lender and that were required to be, but were not, repaid by the Defaulting Lender, (B) second, to the Issuing Lender, to the
extent of the portion of a Letter of Credit Disbursement that was required to be, but was not, repaid by the Defaulting Lender, (C) third, to each non-Defaulting Lender ratably in accordance with their Commitments (but, in each case, only to
the extent that such Defaulting Lender’s portion of an Advance (or other funding obligation) was funded by such other non-Defaulting Lender), (D) to a suspense account maintained by Agent, the proceeds of which shall be retained by Agent
and may be made available to be re-advanced to or for the benefit of Borrower as if such Defaulting Lender had made its portion of Advances (or other funding obligations) hereunder, and (E) from and after the date on which all other Obligations
have been paid in full, to such Defaulting Lender in accordance with tier (L) of Section 2.4(b)(ii). Subject to the foregoing, Agent may hold and, in its Permitted Discretion, re-lend to Borrower for the account of such Defaulting
Lender the amount of all such payments received and retained by Agent for the account of such Defaulting Lender. Solely for the purposes of voting or consenting to matters with respect to the Loan Documents (including the calculation of Pro Rata
Share in connection therewith) and for the purpose of calculating the fee payable under Section 2.10(b), such Defaulting Lender shall be deemed not to be a “Lender” and such Lender’s Commitment shall be deemed to be zero.
The provisions of this Section 2.3(g) shall remain effective with respect to such Defaulting Lender until the earlier of (y) the date on which the non-Defaulting Lenders, Agent, and Borrower shall have waived, in writing, the
application of this Section 2.3(g) to such Defaulting Lender, or (z) the date on which such Defaulting Lender makes payment of all amounts that it was obligated to fund hereunder, pays to Agent all amounts owing by Defaulting Lender
in respect of the amounts that it was obligated to fund hereunder, and, if requested by Agent, provides adequate assurance of its ability to perform its future obligations hereunder. The operation of this Section 2.3(g) shall not be
construed to increase or otherwise affect the Commitment of any Lender, to relieve or excuse the performance by such Defaulting Lender or any other Lender of its duties and obligations hereunder, or to relieve or excuse the nonperformance by
Borrower of its duties and obligations hereunder to Agent or to the Lenders other than such Defaulting Lender. Any failure by a Defaulting Lender to fund amounts that it was obligated to fund hereunder shall constitute a material breach by such
Defaulting Lender of this Agreement and shall entitle Borrower, at its option, upon written notice to Agent, to arrange for a substitute Lender to assume the Commitment of such Defaulting Lender, such substitute Lender to be reasonably acceptable to
Agent. In connection with the arrangement of such a substitute Lender, the Defaulting Lender shall have no right to refuse to be replaced hereunder, and agrees to execute and deliver a completed form of Assignment and Acceptance in favor of the
substitute Lender (and agrees that it shall be deemed to have executed and delivered such document if it fails to do so) subject only to being repaid its share of the outstanding Obligations (other than Bank Product Obligations, but including
(1) all interest, fees, and other amounts that may be due and payable in respect thereof, and (2) an assumption of its Pro Rata Share of the Letters of Credit); provided, however, that any such assumption of the Commitment of
such Defaulting Lender shall not be deemed to constitute a waiver of any of the Lender Groups’ or Borrower’s rights or remedies against any such Defaulting Lender arising out of or in relation to such failure to fund or other breach of its
obligations hereunder. In the event of a direct conflict between the priority provisions of this Section 2.3(g) and any other provision contained in this Agreement or any other Loan Document, it is the intention of the parties hereto
that such provisions be read together and construed, to the fullest extent possible, to be in concert with each other. In the event of any actual, irreconcilable conflict that cannot be resolved as aforesaid, the terms and provisions of this
Section 2.3(g) shall control and govern. 
  

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 (h) Independent Obligations. All Advances (other than Swing Loans and
Protective Advances) shall be made by the Lenders contemporaneously and in accordance with their Pro Rata Shares. It is understood that (i) no Lender shall be responsible for any failure by any other Lender to perform its obligation to make any
Advance (or other extension of credit) hereunder, nor shall any Commitment of any Lender be increased or decreased as a result of any failure by any other Lender to perform its obligations hereunder, and (ii) no failure by any Lender to perform
its obligations hereunder shall excuse any other Lender from its obligations hereunder. 
 2.4 Payments;
Reductions of Commitments; Prepayments. 
 (a) Payments by Borrower. 

(i) Except as otherwise expressly provided herein, all payments by Borrower shall be made to Agent’s Account for
the account of the Lender Group and shall be made in immediately available funds, no later than 2:00 p.m. (New York time) on the date specified herein. Any payment received by Agent later than 2:00 p.m. (New York time) shall be deemed to have been
received on the following Business Day and any applicable interest or fee shall continue to accrue until such following Business Day. 

(ii) Unless Agent receives notice from Borrower prior to the date on which any payment is due to the Lenders that
Borrower will not make such payment in full as and when required, Agent may assume that Borrower has made (or will make) such payment in full to Agent on such date in immediately available funds and Agent may (but shall not be so required), in
reliance upon such assumption, distribute to each Lender on such due date an amount equal to the amount then due such Lender. If and to the extent Borrower does not make such payment in full to Agent on the date when due, each Lender severally shall
repay to Agent on demand such amount distributed to such Lender, together with interest thereon at the Defaulting Lender Rate for each day from the date such amount is distributed to such Lender until the date repaid. 

(b) Apportionment and Application. 

(i) So long as no Application Event has occurred and is continuing and except as otherwise provided herein with respect
to Defaulting Lenders, all principal and interest payments received by Agent shall be apportioned ratably among the Lenders (according to the unpaid principal balance of the Obligations to which such payments relate held by each Lender) and all
payments of fees and expenses received by Agent (other than fees or expenses that are for Agent’s separate account or for the separate account of the Issuing Lender) shall be apportioned ratably among the Lenders having a Pro Rata Share of the
type of Commitment or Obligation to which a particular fee or expense relates. All payments to be made hereunder by Borrower shall be remitted to Agent and all (subject to Section 2.4(b)(iv) and Section 2.4(e)) such payments,
and all proceeds of Collateral received by Agent, shall be applied, so long as no Application Event has occurred and is continuing, to reduce the balance of the Advances outstanding and, thereafter, to Borrower (to be wired to the Designated
Account) or such other Person entitled thereto under applicable law. 
 (ii) At any time that an Application
Event has occurred and is continuing and except as otherwise provided herein with respect to Defaulting Lenders, all payments remitted to Agent and all proceeds of Collateral received by Agent shall be applied as follows: 

(A) first, to pay any Lender Group Expenses (including cost or expense reimbursements) or indemnities then due to
Agent under the Loan Documents, until paid in full, 
 (B) second, to pay any fees or premiums then due
to Agent under the Loan Documents until paid in full, 
  

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 (C) third, to pay interest due in respect of all Protective Advances
until paid in full, 
 (D) fourth, to pay the principal of all Protective Advances until paid in full,

 (E) fifth, ratably, to pay any Lender Group Expenses (including cost or expense reimbursements) or
indemnities then due to any of the Lenders under the Loan Documents, until paid in full, 
 (F) sixth,
ratably, to pay any fees or premiums then due to any of the Lenders under the Loan Documents until paid in full, 

(G) seventh, to pay interest accrued in respect of the Swing Loans, until paid in full, 

(H) eighth, to pay the principal of all Swing Loans until paid in full, 

(I) ninth, ratably, to pay interest accrued in respect of the Advances (other than Protective Advances) until
paid in full, 
 (J) tenth, ratably (i) to pay the principal of all Advances until paid in full,
(ii) to Agent, to be held by Agent, for the benefit of Issuing Lender (and for the ratable benefit of each of the Lenders that have an obligation to pay to Agent, for the account of the Issuing Lender, a share of each Letter of Credit
Disbursement), as cash collateral in an amount up to 105% of the Letter of Credit Usage (to the extent permitted by applicable law, such cash collateral shall be applied to the reimbursement of any Letter of Credit Disbursement as and when such
disbursement occurs and, if a Letter of Credit expires undrawn, the cash collateral held by Agent in respect of such Letter of Credit , to the extent permitted by applicable law, shall be reapplied pursuant to this Section 2.4(b)(ii),
beginning with tier (A) hereof), and (iii) ratably, to the Bank Product Providers based upon amounts then certified by the applicable Bank Product Provider to Agent (in form and substance satisfactory to Agent) to be due and payable to
such Bank Product Providers on account of Bank Product Obligations, 
 (K) eleventh, to pay any other
Obligations other than Obligations owed to Defaulting Lenders (including being paid, ratably, to the Bank Product Providers on account of all amounts then due and payable in respect of Bank Product Obligations, with any balance to be paid to Agent,
to be held by Agent, for the ratable benefit of the Bank Product Providers, as cash collateral (which cash collateral may be released by Agent to the applicable Bank Product Provider and applied by such Bank Product Provider to the payment or
reimbursement of any amounts due and payable with respect to Bank Product Obligations owed to the applicable Bank Product Provider as and when such amounts first become due and payable and, if and at such time as all such Bank Product Obligations
are paid or otherwise satisfied in full, the cash collateral held by Agent in respect of such Bank Product Obligations shall be reapplied pursuant to this Section 2.4(b)(ii), beginning with tier (A) hereof), 

(L) twelfth, ratably to pay any Obligations owed to Defaulting Lenders, and 

(M) thirteenth, to Borrower (to be wired to the Designated Account) or such other Person entitled thereto under
applicable law. 
 (iii) Agent promptly shall distribute to each Lender, pursuant to the applicable wire
instructions received from each Lender in writing, such funds as it may be entitled to receive, subject to a Settlement delay as provided in Section 2.3(e). 
  

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 (iv) In each instance, so long as no Application Event has occurred and is
continuing, Section 2.4(b)(i) shall not apply to any payment made by Borrower to Agent and specified by Borrower to be for the payment of specific Obligations then due and payable (or prepayable) under any provision of this Agreement or
any other Loan Document. 
 (v) For purposes of Section 2.4(b)(ii), “paid in full” of a
type of Obligation means payment in cash or immediately available funds of all amounts owing on account of such type of Obligation, including interest accrued after the commencement of any Insolvency Proceeding, default interest, interest on
interest, and expense reimbursements, irrespective of whether any of the foregoing would be or is allowed or disallowed in whole or in part in any Insolvency Proceeding. 

(vi) In the event of a direct conflict between the priority provisions of this Section 2.4 and any other
provision contained in this Agreement or any other Loan Document, it is the intention of the parties hereto that such provisions be read together and construed, to the fullest extent possible, to be in concert with each other. In the event of any
actual, irreconcilable conflict that cannot be resolved as aforesaid, if the conflict relates to the provisions of Section 2.3(g) and this Section 2.4, then the provisions of Section 2.3(g) shall control and
govern, and if otherwise, then the terms and provisions of this Section 2.4 shall control and govern. 

(c) Reduction of Revolver Commitments. The Revolver Commitments shall terminate on the earlier of (i) the
Maturity Date and (ii) the date upon which Borrower has exercised its early termination rights as set forth in Section 3.6. Until the date of such termination, Borrower may reduce the Revolver Commitments to an amount not less than
the greater of (i) $15,000,000 and (ii) sum of (A) the Revolver Usage as of such date, plus (B) the principal amount of all Advances not yet made as to which a request has been given by Borrower under Section 2.3(a),
plus (C) the amount of all Letters of Credit not yet issued as to which a request has been given by Borrower pursuant to Section 2.11(a). Each such reduction shall be in an amount which is not less than $2,500,000 (unless the
Revolver Commitments are being reduced to zero and the amount of the Revolver Commitments in effect immediately prior to such reduction are less than $2,500,000), shall be made by providing not less than 10 Business Days prior written notice to
Agent and shall be irrevocable. Once reduced, the Revolver Commitments may not be increased. Each such reduction of the Revolver Commitments shall reduce the Revolver Commitments of each Lender proportionately in accordance with its Pro Rata Share
thereof. 
 (d) Optional Prepayments. Borrower may prepay the principal of any Advance at any time in
whole or in part, without premium or penalty. 
 (e) Mandatory Prepayments. Credit Amount. If, at
any time, (A) the sum of the outstanding principal balance of the Revolver Usage on such date exceeds (B) the Credit Amount less any reserves established under Section 2.1(c) (such excess being referred to as the
“Credit Amount Excess”), then Borrower shall, within 3 Business Days of receiving notice thereof, prepay, without premium or penalty, prepay the Obligations in accordance with Section 2.4(f) in an aggregate amount equal
to the Credit Amount Excess. 
 (f) Application of Payments. Each prepayment pursuant to
Section 2.4(e) shall, (A) so long as no Application Event shall have occurred and be continuing, be applied, first, to the outstanding principal amount of the Advances until paid in full, and second, to cash
collateralize the Letters of Credit in an amount equal to 105% of the then extant Letter of Credit Usage, and (B) if an Application Event shall have occurred and be continuing, be applied in the manner set forth in
Section 2.4(b)(ii). 
 2.5 Overadvances. If, at any time or for any reason, the amount
of Obligations owed by Borrower to the Lender Group pursuant to Section 2.1 or Section 2.11 is greater than any of the limitations set forth in Section 2.1 or Section 2.11, as applicable (an
“Overadvance”), Borrower shall, within 1 Business Day of the date on which such Overadvance occurs, pay to Agent, in cash, the amount of such excess, which amount shall be used by Agent to reduce the Obligations in accordance with
the priorities set forth in Section 2.4(b); provided, however, that in the case of an Overadvance that is caused solely as a result of the charging 

 

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by Agent of Lender Group Expenses to the Loan Account, Borrower shall have 3 Business Days from the date of the initial occurrence of such Overadvance to pay to Agent, in cash, the amount of such
excess (which period of 3 Business Days shall in no event be duplicative of the 3 Business Days period referenced in Section 8.1(a) of this Agreement). Borrower promises to pay the Obligations (including principal, interest, fees, costs,
and expenses) in full on the Maturity Date or, if earlier, on the date on which the Obligations (other than the Bank Product Obligations) become due and payable pursuant to the terms of this Agreement. 

2.6 Interest Rates and Letter of Credit Fee: Rates, Payments, and Calculations. 

(a) Interest Rates. Except as provided in Section 2.6(c), all Obligations (except for undrawn Letters
of Credit) that have been charged to the Loan Account pursuant to the terms hereof shall bear interest on the Daily Balance thereof as follows: 

(i) if the relevant Obligation is a LIBOR Rate Loan, at a per annum rate equal to the LIBOR Rate plus the LIBOR Rate
Margin, and 
 (ii) otherwise, at a per annum rate equal to the Base Rate plus the Base Rate Margin.

 (b) Letter of Credit Fee. Borrower shall pay Agent (for the ratable benefit of the Lenders with a
Revolver Commitment, subject to any agreements between Agent and individual Lenders), a Letter of Credit fee (in addition to the charges, commissions, fees, and costs set forth in Section 2.11(e)) which shall accrue at a per annum rate
equal to the LIBOR Rate Margin times the Daily Balance of the undrawn amount of all outstanding Letters of Credit. 

(c) Default Rate. Upon the occurrence and during the continuation of an Event of Default and at the election of
the Required Lenders, 
 (i) all Obligations (except for undrawn Letters of Credit) that have been charged to
the Loan Account pursuant to the terms hereof shall bear interest on the Daily Balance thereof at a per annum rate equal to 2 percentage points above the per annum rate otherwise applicable hereunder, and 

(ii) without duplication, the Letter of Credit fee provided for in Section 2.6(b) shall be increased to 2
percentage points above the per annum rate otherwise applicable hereunder. 
 (d) Payment. Except to the
extent provided to the contrary in Section 2.10 or Section 2.12(a), interest, Letter of Credit fees, all other fees payable hereunder or under any of the other Loan Documents, and all costs, expenses, and Lender Group
Expenses payable hereunder or under any of the other Loan Documents shall be due and payable, in arrears, on the first day of each month at any time that Obligations or Commitments are outstanding. Borrower hereby authorizes Agent, from time to time
without prior notice to Borrower, to charge all interest, Letter of Credit fees, and all other fees payable hereunder or under any of the other Loan Documents (in each case, as and when due and payable), all costs, expenses, and Lender Group
Expenses payable hereunder or under any of the other Loan Documents (in each case, as and when incurred), all charges, commissions, fees, and costs provided for in Section 2.11(e) (as and when accrued or incurred), all fees and costs
provided for in Section 2.10 (as and when accrued or incurred), and all other payments as and when due and payable under any Loan Document or any Bank Product Agreement (including any amounts due and payable to the Bank Product Providers
in respect of Bank Products) to the Loan Account, which amounts thereafter shall constitute Advances hereunder and shall accrue interest at the rate then applicable to Advances that are Base Rate Loans. Any interest, fees, costs, expenses, Lender
Group Expenses, or other amounts payable hereunder or under any other Loan Document or under any Bank Product Agreement that are charged to the Loan Account shall thereafter constitute Advances hereunder and shall accrue interest at the rate then
applicable to Advances that are Base Rate Loans (unless and until converted into LIBOR Rate Loans in accordance with the terms of this Agreement). 
  

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 (e) Computation. Subject to Section 2.14(a), all interest
and fees chargeable under the Loan Documents shall be computed on the basis of a 360 day year, in each case, for the actual number of days elapsed in the period during which the interest or fees accrue. In the event the Base Rate is changed from
time to time hereafter, the rates of interest hereunder based upon the Base Rate automatically and immediately shall be increased or decreased by an amount equal to such change in the Base Rate. 

(f) Intent to Limit Charges to Maximum Lawful Rate. In no event shall the interest rate or rates payable under
this Agreement, plus any other amounts paid in connection herewith, exceed the highest rate permissible under any law that a court of competent jurisdiction shall, in a final determination, deem applicable. Borrower and the Lender Group, in
executing and delivering this Agreement, intend legally to agree upon the rate or rates of interest and manner of payment stated within it; provided, however, that, anything contained herein to the contrary notwithstanding, if said
rate or rates of interest or manner of payment exceeds the maximum allowable under applicable law, then, ipso facto, as of the date of this Agreement, Borrower is and shall be liable only for the payment of such maximum as allowed by law, and
payment received from Borrower in excess of such legal maximum, whenever received, shall be applied to reduce the principal balance of the Obligations to the extent of such excess. 

2.7 Crediting Payments. The receipt of any payment item by Agent shall not be considered a payment on
account unless such payment item is a wire transfer of immediately available federal funds made to Agent’s Account or unless and until such payment item is honored when presented for payment. Should any payment item not be honored when
presented for payment, then Borrower shall be deemed not to have made such payment and interest shall be calculated accordingly. Anything to the contrary contained herein notwithstanding, any payment item shall be deemed received by Agent only if it
is received into Agent’s Account on a Business Day on or before 2:00 p.m. (New York time). If any payment item is received into Agent’s Account on a non-Business Day or after 2:00 p.m. (New York time) on a Business Day, it shall be deemed
to have been received by Agent as of the opening of business on the immediately following Business Day. 
 2.8
Designated Account. Agent is authorized to make the Advances and Issuing Lender is authorized to issue the Letters of Credit, under this Agreement based upon telephonic or other instructions received from anyone purporting to be an
Authorized Person or, without instructions, if pursuant to Section 2.6(d). Borrower agrees to establish and maintain the Designated Account with the Designated Account Bank for the purpose of receiving the proceeds of the Advances
requested by Borrower and made by Agent or the Lenders hereunder. Unless otherwise agreed by Agent and Borrower, any Advance or Swing Loan requested by Borrower and made by Agent or the Lenders hereunder shall be made to the Designated Account.

 2.9 Maintenance of Loan Account; Statements of Obligations. Agent shall maintain an account on
its books in the name of Borrower (the “Loan Account”) on which Borrower shall be charged with all Advances (including Protective Advances and Swing Loans) made by Agent, Swing Lender, or the Lenders to Borrower or for
Borrower’s account, the Letters of Credit issued or arranged by Issuing Lender for Borrower’s account, and with all other payment Obligations hereunder or under the other Loan Documents, including, accrued interest, fees and expenses, and
Lender Group Expenses. In accordance with Section 2.7, the Loan Account will be credited with all payments received by Agent from Borrower or for Borrower’s account. Agent shall render monthly statements regarding the Loan Account
to Borrower, including principal, interest, fees, and including an itemization of all charges and expenses constituting Lender Group Expenses owing, and such statements, absent manifest error, shall be conclusively presumed to be correct and
accurate and constitute an account stated between Borrower and the Lender Group unless, within 60 days after receipt thereof by Borrower, Borrower shall deliver to Agent written objection thereto describing the error or errors contained in any such
statements. 
  

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 2.10 Fees. Borrower shall pay to Agent, 

(a) for the account of Agent, as and when due and payable under the terms of the Fee Letter, the fees set forth in the
Fee Letter. 
 (b) for the ratable account of those Lenders with Revolver Commitments, on the first day of each
month from and after the Closing Date up to the first day of the month prior to the Payoff Date and on the Payoff Date, an unused line fee in an amount equal to 0.50% per annum times the result of (i) the aggregate amount of the Revolver
Commitments, less (ii) the average Daily Balance of the Revolver Usage during the immediately preceding month (or portion thereof). 

2.11 Letters of Credit. 

(a) Subject to the terms and conditions of this Agreement, upon the request of Borrower made in accordance herewith, the
Issuing Lender agrees to issue, or to cause an Underlying Issuer, as Issuing Lender’s agent, to issue, a requested Letter of Credit. If Issuing Lender, at its option, elects to cause an Underlying Issuer to issue a requested Letter of Credit,
then Issuing Lender agrees that it will enter into arrangements relative to the reimbursement of such Underlying Issuer (which may include, among, other means, by becoming an applicant with respect to such Letter of Credit or entering into
undertakings which provide for reimbursements of such Underlying Issuer with respect to such Letter of Credit; each such obligation or undertaking, irrespective of whether in writing, a “Reimbursement Undertaking”) with respect to
Letters of Credit issued by such Underlying Issuer. By submitting a request to Issuing Lender for the issuance of a Letter of Credit, Borrower shall be deemed to have requested that Issuing Lender issue or that an Underlying Issuer issue the
requested Letter of Credit and to have requested Issuing Lender to issue a Reimbursement Undertaking with respect to such requested Letter of Credit if it is to be issued by an Underlying Issuer (it being expressly acknowledged and agreed by
Borrower that Borrower is and shall be deemed to be an applicant (within the meaning of Section 5-102(a)(2) of the Code) with respect to each Underlying Letter of Credit). Each request for the issuance of a Letter of Credit, or the amendment,
renewal, or extension of any outstanding Letter of Credit, shall be made in writing by an Authorized Person and delivered to the Issuing Lender and Agent via hand delivery, telefacsimile, or other electronic method of transmission reasonably in
advance of the requested date of issuance, amendment, renewal, or extension. Each such request shall be in form and substance reasonably satisfactory to the Issuing Lender and shall specify (i) the amount of such Letter of Credit, (ii) the
date of issuance, amendment, renewal, or extension of such Letter of Credit, (iii) the expiration date of such Letter of Credit, (iv) the name and address of the beneficiary of the Letter of Credit, and (v) such other information
(including, in the case of an amendment, renewal, or extension, identification of the Letter of Credit to be so amended, renewed, or extended) as shall be necessary to prepare, amend, renew, or extend such Letter of Credit. Anything contained herein
to the contrary notwithstanding, the Issuing Lender may, but shall not be obligated to, issue or cause the issuance of a Letter of Credit or to issue a Reimbursement Undertaking in respect of an Underlying Letter of Credit, in either case, that
supports the obligations of a Loan Party or its Subsidiaries (1) in respect of (A) a lease of real property, or (B) an employment contract, or (2) at any time that one or more of the Lenders is a Defaulting Lender. The Issuing
Lender shall have no obligation to issue a Letter of Credit or a Reimbursement Undertaking in respect of an Underlying Letter of Credit, in either case, if any of the following would result after giving effect to the requested issuance: 

(i) the Letter of Credit Usage would exceed the Credit Amount less the sum of (A) the aggregate amount of
reserves, if any, established by Agent under Section 2.1(c), and (B) the outstanding principal balance of Advances (inclusive of Swing Loans) at such time, or 

(ii) the Letter of Credit Usage would exceed $5,000,000, or 

(iii) the Letter of Credit Usage would exceed the Maximum Revolver Amount less the sum of (A) the aggregate
amount of reserves, if any, established by Agent under Section 2.1(c), and (B) the outstanding amount of Advances (inclusive of Swing Loans). 
  

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 Borrower and the Lender Group hereby acknowledge and agree that certain
Letters of Credit may be issued to support letters of credit that already are outstanding as of the Closing Date. Each Letter of Credit shall be in form and substance reasonably acceptable to the Issuing Lender, including the requirement that the
amounts payable thereunder must be payable in Dollars. If Issuing Lender makes a payment under a Letter of Credit or an Underlying Issuer makes a payment under an Underlying Letter of Credit, Borrower shall pay to Agent an amount equal to the
applicable Letter of Credit Disbursement on the date such Letter of Credit Disbursement is made, and, in the absence of such payment, the amount of the Letter of Credit Disbursement immediately and automatically shall be deemed to be an Advance
hereunder and, initially, shall bear interest at the rate then applicable to Advances that are Base Rate Loans. If a Letter of Credit Disbursement is deemed to be an Advance hereunder, Borrower’s obligation to pay the amount of such Letter of
Credit Disbursement to Issuing Lender shall be discharged and replaced by the resulting Advance. Promptly following receipt by Agent of any payment from Borrower pursuant to this paragraph, Agent shall distribute such payment to the Issuing Lender
or, to the extent that Lenders have made payments pursuant to Section 2.11(b) to reimburse the Issuing Lender, then to such Lenders and the Issuing Lender as their interests may appear. 

(b) Promptly following receipt of a notice of a Letter of Credit Disbursement pursuant to Section 2.11(a),
each Lender with a Revolver Commitment agrees to fund its Pro Rata Share of any Advance deemed made pursuant to Section 2.11(a) on the same terms and conditions as if Borrower had requested the amount thereof as an Advance and Agent
shall promptly pay to Issuing Lender the amounts so received by it from the Lenders. By the issuance of a Letter of Credit or a Reimbursement Undertaking (or an amendment to a Letter of Credit or a Reimbursement Undertaking increasing the amount
thereof) and without any further action on the part of the Issuing Lender or the Lenders with Revolver Commitments, the Issuing Lender shall be deemed to have granted to each Lender with a Revolver Commitment, and each Lender with a Revolver
Commitment shall be deemed to have purchased, a participation in each Letter of Credit issued by Issuing Lender and each Reimbursement Undertaking, in an amount equal to its Pro Rata Share of such Letter of Credit or Reimbursement Undertaking, and
each such Lender agrees to pay to Agent, for the account of the Issuing Lender, such Lender’s Pro Rata Share of any Letter of Credit Disbursement made by Issuing Lender or an Underlying Issuer under the applicable Letter of Credit. In
consideration and in furtherance of the foregoing, each Lender with a Revolver Commitment hereby absolutely and unconditionally agrees to pay to Agent, for the account of the Issuing Lender, such Lender’s Pro Rata Share of each Letter of Credit
Disbursement made by Issuing Lender or an Underlying Issuer and not reimbursed by Borrower on the date due as provided in Section 2.11(a), or of any reimbursement payment required to be refunded to Borrower for any reason. Each Lender
with a Revolver Commitment acknowledges and agrees that its obligation to deliver to Agent, for the account of the Issuing Lender, an amount equal to its respective Pro Rata Share of each Letter of Credit Disbursement pursuant to this
Section 2.11(b) shall be absolute and unconditional and such remittance shall be made notwithstanding the occurrence or continuation of an Event of Default or Default or the failure to satisfy any condition set forth in
Section 3. If any such Lender fails to make available to Agent the amount of such Lender’s Pro Rata Share of a Letter of Credit Disbursement as provided in this Section, such Lender shall be deemed to be a Defaulting Lender and
Agent (for the account of the Issuing Lender) shall be entitled to recover such amount on demand from such Lender together with interest thereon at the Defaulting Lender Rate until paid in full. 

(c) Borrower hereby agrees to indemnify, save, defend, and hold the Lender Group and each Underlying Issuer harmless from
any damage, loss, cost, expense, or liability, and reasonable attorneys fees (in the absence of a continuing Event of Default, limited to a single counsel for the Lender Group together with any local counsel required by Agent) incurred by Issuing
Lender, any other member of the Lender Group, or any Underlying Issuer arising out of or in connection with any Reimbursement Undertaking or any Letter of Credit; provided, however, that Borrower shall not be obligated hereunder to
indemnify for any loss, cost, expense, or liability (i) that a court of competent jurisdiction finally determines to have resulted from the gross negligence or willful misconduct of the Issuing Lender, any other member of the Lender Group, or
any Underlying Issuer, or (ii) with respect to Taxes, the indemnification for which shall be governed solely and exclusively by Section 16. Borrower agrees to be bound by the Underlying Issuer’s regulations and interpretations
of any Letter of Credit or by Issuing Lender’s interpretations of any Reimbursement 
  

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Undertaking even though this interpretation may be different from Borrower’s own, and Borrower understands and agrees that none of the Issuing Lender, the Lender Group, or any Underlying
Issuer shall be liable for any error, negligence, or mistake, whether of omission or commission, in following Borrower’s instructions or those contained in the Letter of Credit or any modifications, amendments, or supplements thereto;
provided, however, that the foregoing limitation of liability shall not apply to any error, negligence or mistake that a court of competent jurisdiction finally determines to have resulted from the gross negligence or willful
misconduct of the Issuing Lender, any other member of the Lender Group or any Underlying Issuer. Borrower understands that the Reimbursement Undertakings may require Issuing Lender to indemnify the Underlying Issuer for certain costs or liabilities
arising out of claims by Borrower against such Underlying Issuer. Borrower hereby agrees to indemnify, save, defend, and hold Issuing Lender and the other members of the Lender Group harmless with respect to any loss, cost, expense (including
reasonable attorneys fees (in the absence of a continuing Event of Default, limited to a single counsel for the Lender Group together with any local counsel required by Agent)), or liability incurred by them as a result of the Issuing Lender’s
indemnification of an Underlying Issuer; provided, however, that Borrower shall not be obligated hereunder to indemnify for any such loss, cost, expense, or liability to the extent that it is caused by the gross negligence or willful
misconduct of the Issuing Lender or any other member of the Lender Group. Borrower hereby acknowledges and agrees that none of the Issuing Lender, any other member of the Lender Group, or any Underlying Issuer shall be responsible for delays,
errors, or omissions resulting from the malfunction of equipment in connection with any Letter of Credit. 
 (d)
Borrower hereby authorizes and directs any Underlying Issuer to deliver to the Issuing Lender all instruments, documents, and other writings and property received by such Underlying Issuer pursuant to such Underlying Letter of Credit and to accept
and rely upon the Issuing Lender’s instructions with respect to all matters arising in connection with such Underlying Letter of Credit and the related application. 

(e) Any and all issuance charges, usage charges, commissions, fees, and costs incurred by the Issuing Lender relating to
Underlying Letters of Credit shall be Lender Group Expenses for purposes of this Agreement and shall be reimbursable, within 1 Business Day of request by Agent, by Borrower to Agent for the account of the Issuing Lender; it being acknowledged and
agreed by Borrower that, as of the Closing Date, the usage charge imposed by the Underlying Issuer is .825% per annum times the undrawn amount of each Underlying Letter of Credit, that such usage charge may be changed from time to time, and
that the Underlying Issuer also imposes a schedule of charges for amendments, extensions, drawings, and renewals. 

(f) If by reason of (i) any change after the Closing Date in any applicable law, treaty, rule, or regulation or any
change in the interpretation or application thereof by any Governmental Authority, or (ii) compliance by the Issuing Lender, any other member of the Lender Group, or Underlying Issuer with any direction, request, or requirement (irrespective of
whether having the force of law) of any Governmental Authority or monetary authority including, Regulation D of the Federal Reserve Board as from time to time in effect (and any successor thereto): 

(i) any reserve, deposit, or similar requirement is or shall be imposed or modified in respect of any Letter of Credit
issued or caused to be issued hereunder or hereby, or 
 (ii) there shall be imposed on the Issuing Lender, any
other member of the Lender Group, or Underlying Issuer any other condition regarding any Letter of Credit or Reimbursement Undertaking, 

and the result of the foregoing is to increase, directly or indirectly, the cost to the Issuing Lender, any other member of the Lender
Group, or an Underlying Issuer of issuing, making, guaranteeing, or maintaining any Reimbursement Undertaking or Letter of Credit or to reduce the amount receivable in respect thereof, then, and in any such case, Agent may, at any time within a
reasonable period after the additional cost is incurred or the amount received is reduced, notify Borrower, and Borrower shall pay within 30 days after demand therefor, such amounts as Agent may specify to be necessary to compensate the Issuing
Lender, any other member of the Lender Group, or an Underlying Issuer for such additional cost or reduced receipt, together with interest on such amount from the date of such demand until payment in full thereof at the rate then applicable to Base

  

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Rate Loans hereunder; provided, however, that Borrower shall not be required to provide any compensation pursuant to this Section 2.11(f) for any such amounts incurred
more than 180 days prior to the date on which the demand for payment of such amounts is first made to Borrower; provided further, however, that if an event or circumstance giving rise to such amounts is retroactive, then the
180-day period referred to above shall be extended to include the period of retroactive effect thereof, provided further, however, that Borrower shall not be obligated to pay any additional amount pursuant to this Section 2.11(f) with
respect to Taxes, the indemnification for which shall be governed solely and exclusively by Section 16. The determination by Agent of any amount due pursuant to this Section 2.11(f), as set forth in a certificate setting
forth the calculation thereof in reasonable detail, shall, in the absence of manifest or demonstrable error, be final and conclusive and binding on all of the parties hereto. 

2.12 LIBOR Option. 

(a) Interest and Interest Payment Dates. In lieu of having interest charged at the rate based upon the Base Rate,
Borrower shall have the option, subject to Section 2.12(b) below (the “LIBOR Option”) to have interest on all or a portion of the Advances be charged (whether at the time when made (unless otherwise provided herein),
upon conversion from a Base Rate Loan to a LIBOR Rate Loan, or upon continuation of a LIBOR Rate Loan as a LIBOR Rate Loan) at a rate of interest based upon the LIBOR Rate. Interest on LIBOR Rate Loans shall be payable on the earliest of
(i) the last day of the Interest Period applicable thereto; (ii) the date on which all or any portion of the Obligations become due and payable pursuant to the terms hereof; or (iii) the date on which this Agreement is terminated
pursuant to the terms hereof. On the last day of each applicable Interest Period, unless Borrower properly has exercised the LIBOR Option with respect thereto, the interest rate applicable to such LIBOR Rate Loan automatically shall convert to the
rate of interest then applicable to Base Rate Loans of the same type hereunder. At any time that an Event of Default has occurred and is continuing, Borrower no longer shall have the option to request that Advances bear interest at a rate based upon
the LIBOR Rate. 
 (b) LIBOR Election. 

(i) Borrower may, at any time and from time to time, so long as no Event of Default has occurred and is continuing,
elect to exercise the LIBOR Option by notifying Agent prior to 2:00 p.m. (New York time) at least 3 Business Days prior to the commencement of the proposed Interest Period (the “LIBOR Deadline”). Notice of Borrower’s election
of the LIBOR Option for a permitted portion of the Advances and an Interest Period pursuant to this Section shall be made by delivery to Agent of a LIBOR Notice received by Agent before the LIBOR Deadline, or by telephonic notice received by Agent
before the LIBOR Deadline (to be confirmed by delivery to Agent of a LIBOR Notice received by Agent prior to 5:00 p.m. (New York time) on the same day). Promptly upon its receipt of each such LIBOR Notice, Agent shall provide a copy thereof to each
of the affected Lenders. 
 (ii) Each LIBOR Notice shall be irrevocable and binding on Borrower. In connection
with each LIBOR Rate Loan, Borrower shall indemnify, defend, and hold Agent and the Lenders harmless against any loss, cost, or expense actually incurred by Agent or any Lender as a result of (A) the payment of any principal of any LIBOR Rate
Loan other than on the last day of an Interest Period applicable thereto (including as a result of an Event of Default), (B) the conversion of any LIBOR Rate Loan other than on the last day of the Interest Period applicable thereto, or
(C) the failure to borrow, convert, continue or prepay any LIBOR Rate Loan on the date specified in any LIBOR Notice delivered pursuant hereto (such losses, costs, or expenses, “Funding Losses”). A certificate of Agent or a
Lender delivered to Borrower setting forth in reasonable detail any amount or amounts that Agent or such Lender is entitled to receive pursuant to this Section 2.12 shall be conclusive absent manifest error. Borrower shall pay such
amount to Agent or the Lender, as applicable, within 30 days of the date of its receipt of such certificate. If a payment of a LIBOR Rate Loan on a day other than the last day of the applicable Interest Period would result in a Funding Loss, Agent
may, in its sole discretion at the request of Borrower, hold the amount of such payment as cash collateral in support of the Obligations until the last day of such Interest Period and apply such amounts to the payment of the applicable LIBOR Rate
Loan on such last day, it being agreed that Agent has no obligation to so defer the application of payments to any LIBOR Rate Loan and that, in the event that Agent does not defer such application, Borrower shall be obligated to pay any resulting
Funding Losses. 
  

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 (iii) Borrower shall have not more than 5 LIBOR Rate Loans in effect at any
given time. Borrower only may exercise the LIBOR Option for proposed LIBOR Rate Loans of at least $1,000,000. 

(c) Conversion. Borrower may convert LIBOR Rate Loans to Base Rate Loans at any time; provided,
however, that in the event that LIBOR Rate Loans are converted or prepaid on any date that is not the last day of the Interest Period applicable thereto, including as a result of any automatic prepayment through the required application by
Agent of proceeds of Collections of any Loan Party (other than Parent) in accordance with Section 2.4(b) or for any other reason, including early termination of the term of this Agreement or acceleration of all or any portion of the
Obligations pursuant to the terms hereof, Borrower shall indemnify, defend, and hold Agent and the Lenders and their Participants harmless against any and all Funding Losses in accordance with Section 2.12 (b)(ii). 

(d) Special Provisions Applicable to LIBOR Rate. 

(i) The LIBOR Rate may be adjusted by Agent with respect to any Lender on a prospective basis to take into account any
additional or increased costs to such Lender of maintaining or obtaining any eurodollar deposits or increased costs, in each case, due to changes in applicable law occurring subsequent to the commencement of the then applicable Interest Period,
including changes in tax laws (except changes of general applicability in corporate income tax laws) and changes in the reserve requirements imposed by the Board of Governors of the Federal Reserve System (or any successor), which additional or
increased costs would increase the cost of funding or maintaining loans bearing interest at the LIBOR Rate. In any such event, the affected Lender shall give Borrower and Agent notice of such a determination and adjustment and Agent promptly shall
transmit the notice to each other Lender and, upon its receipt of the notice from the affected Lender, Borrower may, by notice to such affected Lender (y) require such Lender to furnish to Borrower a statement setting forth the basis for
adjusting such LIBOR Rate and the method for determining the amount of such adjustment, or (z) repay the LIBOR Rate Loans with respect to which such adjustment is made (together with any amounts due under Section 2.12(b)(ii)).

 (ii) In the event that any change in market conditions or any law, regulation, treaty, or directive, or any
change therein or in the interpretation or application thereof, shall at any time after the date hereof, in the reasonable opinion of any Lender, make it unlawful or impractical for such Lender to fund or maintain LIBOR Rate Loans or to continue
such funding or maintaining, or to determine or charge interest rates at the LIBOR Rate, such Lender shall give notice of such changed circumstances to Agent and Borrower and Agent promptly shall transmit the notice to each other Lender and
(y) in the case of any LIBOR Rate Loans of such Lender that are outstanding, the date specified in such Lender’s notice shall be deemed to be the last day of the Interest Period of such LIBOR Rate Loans, and interest upon the LIBOR Rate
Loans of such Lender thereafter shall accrue interest at the rate then applicable to Base Rate Loans, and (z) Borrower shall not be entitled to elect the LIBOR Option until such Lender determines that it would no longer be unlawful or
impractical to do so. 
 (e) No Requirement of Matched Funding. Anything to the contrary contained herein
notwithstanding, neither Agent, nor any Lender, nor any of their Participants, is required actually to acquire eurodollar deposits to fund or otherwise match fund any Obligation as to which interest accrues at the LIBOR Rate. 

2.13 Capital Requirements. 

(a) If, after the date hereof, any Lender reasonably determines that (i) the adoption of or change in any law, rule,
regulation or guideline regarding capital or reserve requirements for banks or bank holding companies, or any change in the interpretation, implementation or application thereof by any Governmental Authority charged with the administration thereof,
or (ii) compliance by such Lender or its 
  

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parent bank holding company with any guideline, request or directive of any such entity regarding capital adequacy (whether or not having the force of law), has the effect of reducing the return
on such Lender’s or such holding company’s capital as a consequence of such Lender’s Commitments hereunder to a level below that which such Lender or such holding company could have achieved but for such adoption, change, or
compliance (taking into consideration such Lender’s or such holding company’s then existing policies with respect to capital adequacy and assuming the full utilization of such entity’s capital) by any amount deemed by such Lender to
be material, then such Lender may notify Borrower and Agent thereof. Following receipt of such notice, Borrower agrees to pay such Lender on demand the amount of such reduction of return of capital as and when such reduction is determined, payable
within 30 days after presentation by such Lender of a statement in the amount and setting forth in reasonable detail such Lender’s calculation thereof and the assumptions upon which such calculation was based (which statement shall be deemed
true and correct absent manifest error); provided, however, that Borrower shall not be obligated to pay any additional amount pursuant to this Section 2.13(a) with respect to Taxes, the indemnification for which shall be governed solely
and exclusively by Section 16. In determining such amount, such Lender may use any reasonable averaging and attribution methods. Failure or delay on the part of any Lender to demand compensation pursuant to this Section shall not
constitute a waiver of such Lender’s right to demand such compensation; provided that Borrower shall not be required to compensate a Lender pursuant to this Section for any reductions in return incurred more than 180 days prior to the
date that such Lender notifies Borrower of such law, rule, regulation or guideline giving rise to such reductions and of such Lender’s intention to claim compensation therefor; provided further that if such claim arises by reason
of the adoption of or change in any law, rule, regulation or guideline that is retroactive, then the 180-day period referred to above shall be extended to include the period of retroactive effect thereof. 

(b) If any Lender requests additional or increased costs referred to in Section 2.12(d)(i) or amounts under
Section 2.13(a) or Section 16 (any such Lender, an “Affected Lender”), then such Affected Lender shall use reasonable efforts to promptly designate a different one of its lending offices or to assign its
rights and obligations hereunder to another of its offices or branches, if (i) in the reasonable judgment of such Affected Lender, such designation or assignment would eliminate or reduce amounts payable pursuant to
Section 2.12(d)(i), Section 2.13(a), or Section 16, as applicable, and (ii) in the reasonable judgment of such Affected Lender, such designation or assignment would not subject it to any material unreimbursed
cost or expense and would not otherwise be materially disadvantageous to it. Borrower agrees to pay all reasonable out-of-pocket costs and expenses incurred by such Affected Lender in connection with any such designation or assignment. If, after
such reasonable efforts, such Affected Lender does not so designate a different one of its lending offices or assign its rights to another of its offices or branches so as to eliminate Borrower’s obligation to pay any future amounts to such
Affected Lender pursuant to Section 2.12(d)(i), Section 2.13(a), or Section 16, as applicable, then Borrower (without prejudice to any amounts then due to such Affected Lender under Section 2.12(d)(i),
Section 2.13(a), or Section 16, as applicable) may, unless prior to the effective date of any such assignment the Affected Lender withdraws its request for such additional amounts under Section 2.12(d)(i),
Section 2.13(a), or Section 16, as applicable, may seek a substitute Lender reasonably acceptable to Agent to purchase the Obligations owed to such Affected Lender and such Affected Lender’s Commitments hereunder (a
“Replacement Lender”), and if such Replacement Lender agrees to such purchase, such Affected Lender shall assign to the Replacement Lender its Obligations and Commitments, pursuant to an Assignment and Acceptance Agreement, and upon
such purchase by the Replacement Lender, such Replacement Lender shall be deemed to be a “Lender” for purposes of this Agreement and such Affected Lender shall cease to be a “Lender” for purposes of this Agreement. 

2.14 Interest Act (Canada); Criminal Rate of Interest; Nominal Rate of Interest. 

Notwithstanding anything to the contrary contained in this Agreement or in any other Loan Document, solely to the extent
that a court of competent jurisdiction finally determines that the calculation or determination of interest payable by a Canadian Loan Party in respect of the Obligations pursuant to this Agreement and the other Loan Documents shall be governed by
the laws of the province of British Columbia or the federal laws of Canada: 
 (a) whenever interest payable by
a Canadian Loan Party is calculated on the basis of a period which is less than the actual number of days in a calendar year, each rate of interest determined pursuant to such calculation is, for the purposes of the Interest Act (Canada), equivalent
to such rate multiplied by the actual number of days in the calendar year in which such rate is to be ascertained and divided by the number of days used as the basis of such calculation; 

 

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 (b) in no event shall the aggregate “interest” (as defined in
Section 347 of the Criminal Code, R.S.C. 1985, c. C-46, as the same shall be amended, replaced or re-enacted from time to time) payable by a Canadian Loan Party to Agent or any Lender under this Agreement or any other Loan Document exceed the
effective annual rate of interest on the “credit advanced” (as defined in that section) under this Agreement or such other Loan Document lawfully permitted under that section and, if any payment, collection or demand pursuant to this
Agreement or any other Loan Document in respect of “interest” (as defined in that section) is determined to be contrary to the provisions of that section, such payment, collection or demand shall be deemed to have been made by mutual
mistake of Agent, Lenders and the applicable Canadian Loan Party and the amount of such payment or collection shall be refunded by Agent and Lenders to such Canadian Loan Party. For the purposes of this Agreement and each other Loan Document to
which a Canadian Loan Party is a party, the effective annual rate of interest payable by such Canadian Loan Party shall be determined in accordance with generally accepted actuarial practices and principles over the term of the loans on the basis of
annual compounding for the lawfully permitted rate of interest and, in the event of dispute, a certificate of a Fellow of the Institute of Actuaries appointed by Agent for the account of such Canadian Loan Party will be conclusive for the purpose of
such determination in the absence of evidence to the contrary; and 
 (c) all calculations of interest payable
by a Canadian Loan Party under this Agreement or any other Loan Document are to be made on the basis of the nominal interest rate described herein and therein and not on the basis of effective yearly rates or on any other basis which gives effect to
the principle of deemed reinvestment of interest. The parties acknowledge that there is a material difference between the stated nominal interests rates and the effective yearly rates of interest and that they are capable of making the calculations
required to determine such effective yearly rates of interest. 
  

	3.	 CONDITIONS; TERM OF AGREEMENT. 

3.1 Conditions Precedent to the Initial Extension of Credit. The obligation of each Lender to make its
initial extension of credit provided for hereunder, is subject to the fulfillment, to the satisfaction of Agent and each Lender, of each of the conditions precedent set forth on Schedule 3.1 (the making of such initial extension of credit by
a Lender being conclusively deemed to be its satisfaction or waiver of the conditions precedent). 
 3.2
Conditions Precedent to all Extensions of Credit. The obligation of the Lender Group (or any member thereof) to make any Advances hereunder (or to extend any other credit hereunder) at any time shall be subject to the following
conditions precedent: 
 (a) the representations and warranties of any Loan Party contained in this Agreement or
in the other Loan Documents shall be true and correct in all material respects (except that such materiality qualifier shall not be applicable to any representations and warranties that already are qualified or modified by materiality in the text
thereof) on and as of the date of such extension of credit, as though made on and as of such date (except to the extent that such representations and warranties relate solely to an earlier date in which case such representations and warranties shall
only be required to be true and correct in all material respects (except that such materiality qualifier shall not be applicable to any representations and warranties that are already qualified or modified by materiality in the text thereof) on and
as of such earlier date); and 
 (b) no Default or Event of Default shall have occurred and be continuing on the
date of such extension of credit, nor shall either result from the making thereof. 
 The submission by Borrower to Agent of a
request for each Advance (or other extension of credit) hereunder, and Borrower’s acceptance of the proceeds of such Advance (or other extension of credit), shall each be 

 

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deemed to be a representation and warranty by Borrower on the date of such Advance (or other extension of credit) that each of the foregoing conditions precedent has been satisfied on the date of
such Advance (or other extension of credit). 
 3.3 Conditions Subsequent. As an accommodation to
Borrower, the Lender Group has agreed to execute this Agreement and to make extensions of credit hereunder notwithstanding the failure by Borrower to satisfy the conditions set forth on Schedule 3.3 on or before the Closing Date. In
consideration of such accommodation, Borrower agrees that, in addition to all other terms, conditions and provisions set forth in this Agreement and the other Loan Documents, including those conditions set forth in Section 3.1, Borrower
shall satisfy each of the conditions subsequent set forth on Schedule 3.3 on or before the date applicable thereto (it being understood that (a) the failure by Borrower to perform or cause to be performed any such unsatisfied
condition subsequent on or before the date applicable thereto shall constitute an Event of Default and (b) to the extent that the existence of any such condition subsequent would otherwise cause any representation, warranty or covenant in this
Agreement or any other Loan Document to be breached, the Required Lenders hereby waive such breach for the period from the Closing Date until the date on which such condition subsequent is required to be fulfilled pursuant to this
Section 3.3). 
 3.4 Maturity. This Agreement shall continue in full force and effect
for a term ending on April 27, 2014 (the “Maturity Date”) unless otherwise extended on terms and conditions agreed to in writing by the Agent, each Lender and Borrower, each in its sole discretion. The foregoing
notwithstanding, the Lender Group, upon the election of the Required Lenders, shall have the right to terminate its obligations under this Agreement immediately and without notice upon the occurrence and during the continuation of an Event of
Default. 
 3.5 Effect of Maturity. On the Maturity Date, all commitments of the Lender Group to
provide additional credit hereunder shall automatically be terminated and all of the Obligations immediately shall become due and payable without notice or demand and Borrower shall be required to repay all of the Obligations in full. No termination
of the obligations of the Lender Group (other than payment in full of the Obligations and termination of the Commitments) shall relieve or discharge any Loan Party of its duties, obligations, or covenants hereunder or under any other Loan Document
and Agent’s Liens in the Collateral shall continue to secure the Obligations and shall remain in effect until all Obligations have been paid in full and the Commitments have been terminated. When all of the Obligations have been paid in full
and the Lender Group’s obligations to provide additional credit under the Loan Documents have been terminated irrevocably, Agent will, at Borrower’s sole and reasonable expense, promptly execute and deliver any termination statements, lien
releases, mortgage releases, re-assignments of trademarks, discharges of security interests, and other similar discharge or release documents (and, if applicable, in recordable form) as are reasonably necessary to release, as of record, Agent’s
Liens and all notices of security interests and liens previously filed by Agent. 
 3.6 Early Termination
by Borrower. Borrower has the option, at any time upon 10 Business Days prior written notice to Agent, to terminate this Agreement and terminate the Commitments hereunder by repaying to Agent all of the Obligations in full. 

 

	4.	 REPRESENTATIONS AND WARRANTIES. 

In order to induce the Lender Group to enter into this Agreement, each of Parent and Borrower makes the following
representations and warranties to the Lender Group which shall be true, correct, and complete, in all material respects (except that such materiality qualifier shall not be applicable to any representations and warranties that already are qualified
or modified by materiality in the text thereof), as of the Closing Date, and shall be true, correct, and complete, in all material respects (except that such materiality qualifier shall not be applicable to any representations and warranties that
already are qualified or modified by materiality in the text thereof), as of the Closing Date and as of the date of the making of each Advance (or other extension of credit) made thereafter, as though made on and as of the date of such Advance (or
other extension of credit) (except to the extent that such representations and warranties relate solely to an earlier date in which case such representations and warranties are true, correct and complete in all material respects (except

  

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that such materiality qualifier shall not be applicable to any representations and warranties that are already qualified or modified by materiality in the text thereof) on and as of such earlier
date) and such representations and warranties shall survive the execution and delivery of this Agreement: 
 4.1
Due Organization and Qualification; Subsidiaries. 
 (a) Each Loan Party (i) is duly
organized and existing, (ii) is in good standing under the laws of the jurisdiction of its organization or incorporation, except where the failure to be in good standing would not reasonably be expected to, individually or in the aggregate,
result in a Material Adverse Change, (iii) is qualified to do business in any jurisdiction where the failure to be so qualified could reasonably be expected to result in a Material Adverse Change, and (iv) has all requisite power and
authority to own and operate its properties, to carry on its business as now conducted and as proposed to be conducted, to enter into the Loan Documents to which it is a party and to carry out the transactions contemplated thereby. 

(b) Set forth on Schedule 4.1(b) (as such Schedule may be updated from time to time to reflect changes permitted
to be made in accordance with the Loan Documents) is a complete and accurate description of the authorized capital Stock of Parent, by class, and, as of the Closing Date, a description of the number of shares of each such class that are issued and
outstanding. Other than as described on Schedule 4.1(b), there are no subscriptions, options, warrants, or calls relating to any shares of Parent’s capital Stock, including any right of conversion or exchange under any outstanding
security or other instrument. Parent is not subject to any obligation (contingent or otherwise) to repurchase or otherwise acquire or retire any shares of its capital Stock or any security convertible into or exchangeable for any of its capital
Stock. 
 (c) When delivered to Agent pursuant to Schedule 3.3, Schedule 4.1(c) (as such Schedule
may be updated from time to time to reflect changes resulting from transactions permitted to be made under this Agreement) sets forth a complete and accurate list of Parent’s Material Subsidiaries, showing: (i) the number of shares of each
class of common and preferred Stock authorized for each of such Material Subsidiaries, and (ii) the number and the percentage of the outstanding shares of each such class owned directly or indirectly by Parent. All of the outstanding capital
Stock of each such Material Subsidiary has been validly issued and is fully paid and non-assessable. 
 (d)
Except as set forth on Schedule 4.1(c), there are no subscriptions, options, warrants, or calls relating to any shares of Parent’s Subsidiaries’ capital Stock, including any right of conversion or exchange under any outstanding
security or other instrument. Neither Parent nor any of its Subsidiaries is subject to any obligation (contingent or otherwise) to repurchase or otherwise acquire or retire any shares of Parent’s Subsidiaries’ capital Stock or any security
convertible into or exchangeable for any such capital Stock. 
 4.2 Due Authorization; No
Conflict. 
 (a) As to each Loan Party, the execution, delivery, and performance by such Loan Party of
the Loan Documents to which it is a party have been duly authorized by all necessary action on the part of such Loan Party. 

(b) As to each Loan Party, the execution, delivery, and performance by such Loan Party of the Loan Documents to which it
is a party do not and will not (i) violate any material provision of federal, state, provincial or local law or regulation applicable to any Loan Party or its Material Subsidiaries, the Governing Documents of any Loan Party or its Material
Subsidiaries, or any order, judgment, or decree of any court or other Governmental Authority binding on any Loan Party or its Material Subsidiaries, (ii) conflict with, result in a breach of, or constitute (with due notice or lapse of time or
both) a default under any Material Contract of any Loan Party or its Material Subsidiaries except to the extent that any such conflict, breach or default could not individually or in the aggregate reasonably be expected to have a Material Adverse
Change, (iii) result in or require the creation or imposition of any Lien of any nature whatsoever upon any assets of any Loan Party, other than Permitted Liens, or (iv) require any approval of any Loan Party’s interestholders or any
approval or consent of any Person under any Material Contract of any Loan Party, other than consents or approvals that have been obtained and that are still in force and effect and except, in the case of Material Contracts, for consents or
approvals, the failure to obtain could not individually or in the aggregate reasonably be expected to cause a Material Adverse Change. 
  

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 4.3 Governmental Consents. The execution, delivery, and
performance by each Loan Party of the Loan Documents to which such Loan Party is a party and the consummation of the transactions contemplated by the Loan Documents do not and will not require any registration with, consent, or approval of, or
notice to, or other action with or by, any Governmental Authority, other than registrations, consents, approvals, notices, or other actions that have been obtained and that are still in force and effect and except for filings and recordings with
respect to the Collateral to be made, or otherwise delivered to Agent for filing or recordation, as of the Closing Date. 

4.4 Binding Obligations; Perfected Liens.  

(a) Each Loan Document has been duly executed and delivered by each Loan Party that is a party thereto and is the legally
valid and binding obligation of such Loan Party, enforceable against such Loan Party in accordance with its respective terms, except as enforcement may be limited by equitable principles or by bankruptcy, insolvency, reorganization, moratorium, or
similar laws relating to or limiting creditors’ rights generally. 
 (b) Agent’s Liens are validly
created, perfected (other than (i) in respect of motor vehicles that are subject to a certificate of title and as to which Agent has not caused its Lien to be noted on the applicable certificate of title, and (ii) any Deposit Accounts and
Securities Accounts not subject to a Control Agreement as permitted by Section 6.11, and subject only to the filing of financing statements and the recordation of the Copyright Security Agreement), and first priority Liens, subject only
to Permitted Liens which are either permitted purchase money Liens or the interests of lessors under Capital Leases. 

4.5 Title to Assets; No Encumbrances. Each of the Loan Parties and its Material Subsidiaries has
(a) good, sufficient and legal title to (in the case of fee interests in Real Property), (b) valid leasehold interests or licenses in (in the case of leasehold interests or licenses in real or personal property), and (c) good and
marketable title to (in the case of all other personal property), all of their respective assets reflected in their most recent financial statements delivered pursuant to Section 5.1, in each case except for assets disposed of since the
date of such financial statements to the extent permitted hereby. All of such assets are free and clear of Liens except for Permitted Liens. 

4.6 Jurisdiction of Organization; Location of Chief Executive Office; Organizational Identification Number;
Commercial Tort Claims. 
 (a) The full legal name of (within the meaning of Section 9-503 of the
Code and including any French or combined form of name) and jurisdiction of organization of each Loan Party and each of its Material Subsidiaries is set forth on Schedule 4.6(a) (as such Schedule may be updated from time to time to reflect
changes resulting from transactions permitted under this Agreement). 
 (b) The chief executive office of each
Loan Party and each of its Material Subsidiaries is located at the address indicated on Schedule 4.6(b) (as such Schedule may be updated from time to time to reflect changes resulting from transactions permitted under this Agreement).

 (c) Each Loan Party’s and each of its Material Subsidiaries’ tax identification numbers and
organizational identification numbers, or Canadian business identification or corporation numbers, as applicable, if any, are identified on Schedule 4.6(c) (as such Schedule may be updated from time to time to reflect changes resulting from
transactions permitted under this Agreement). 
 (d) As of the Closing Date, no Loan Party and no Material
Subsidiary of a Loan Party holds any commercial tort claims that exceed $1,000,000 in amount, except as set forth on Schedule 4.6(d). 
  

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 4.7 Litigation.  

(a) There are no actions, suits, or proceedings pending or, to the best knowledge of each Loan Party, after due inquiry,
threatened in writing against a Loan Party or any of its Material Subsidiaries that either individually or in the aggregate could reasonably be expected to result in a Material Adverse Change. 

(b) Schedule 4.7(b) sets forth a description of the material terms of each of the actions, suits, or proceedings
that, as of the Closing Date, is pending or, to the best knowledge of each Loan Party, after due inquiry, threatened in writing against a Loan Party or any of its Material Subsidiaries, of (i) the parties to such actions, suits, or proceedings,
(ii) the nature of the dispute that is the subject of such actions, suits, or proceedings, (iii) each Loan Party’s good faith estimate of the maximum amount of the liability of any Loan Party in connection with such actions, suits, or
proceedings, (iv) the status, as of the Closing Date, with respect to such actions, suits, or proceedings, and (v) whether any liability of the Loan Parties’ and their Material Subsidiaries in connection with such actions, suits, or
proceedings is covered by insurance. 
 4.8 Compliance with Laws. Except as set forth on
Schedule 4.8, no Loan Party nor any of its Material Subsidiaries (a) is in violation of any applicable laws, rules, regulations, executive orders, or codes (including Environmental Laws) that, individually or in the aggregate, could
reasonably be expected to result in a Material Adverse Change, or (b) is subject to or in default with respect to any final judgments, writs, injunctions, decrees, rules or regulations of any court or any federal, state, provincial, municipal
or other governmental department, commission, board, bureau, agency or instrumentality, domestic or foreign, that, individually or in the aggregate, could reasonably be expected to result in a Material Adverse Change. 

4.9 No Material Adverse Change. All historical financial statements relating to the Loan Parties and their
Subsidiaries that have been delivered by Borrower to Agent have been prepared in accordance with GAAP (except, in the case of unaudited financial statements, for the lack of footnotes and being subject to year-end audit adjustments) and present
fairly in all material respects, the Loan Parties’ and their Subsidiaries’ consolidated financial condition as of the date thereof and results of operations for the period then ended. Since December 31, 2009, no event, circumstance,
or change has occurred that has or could reasonably be expected to result in a Material Adverse Change with respect to the Loan Parties and their Subsidiaries. 

4.10 Solvency; Fraudulent Transfer. 

(a) Each Loan Party is Solvent. 

(b) No transfer of property is being made by any Loan Party and no obligation is being incurred by any Loan Party in
connection with the transactions contemplated by this Agreement or the other Loan Documents with the intent to hinder, delay, or defraud either present or future creditors of such Loan Party. 

4.11 Employee Benefits.  

(a) No Loan Party, none of their Material Subsidiaries, nor any of their ERISA Affiliates maintains or contributes to any
Benefit Plan. 
 (b) No Canadian Loan Party maintains or contributes to, or has ever maintained or contributed
to, any Canadian Pension Plan other than statutory plans required by applicable law. 
 (c) Except as set forth
in Schedule 4.11, no Canadian Loan Party has or is subject to any obligation or liability under any Canadian Employee Plan which is now due and unpaid and not accurately accounted for in the books of such Canadian Loan Party and any overtime
pay, vacation pay, premiums for unemployment insurance, health and welfare insurance premiums, accrued wages, salaries and commissions, severance pay and all Canadian Employee Plan payments have been fully paid by each Canadian Loan Party or, in the
case of accrued unpaid overtime pay or accrued unpaid vacation pay for Canadian Employees and Canadian Contractors, have been accurately accounted for in the books and records of such Canadian Loan Party or have been reported pursuant to the
collateral reporting obligation pursuant to Section 5.2. 
  

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 (d) Schedule 4.11 lists all of the Canadian Employee Plans
applicable to the Canadian Employees and Canadian Contractors of each Canadian Loan Party in respect of employment in Canada and which are currently maintained or sponsored by each Canadian Loan Party or to which each Canadian Loan Party contributes
or has an obligation to contribute, except, for greater certainty, any statutory plans to which each Canadian Loan Party is obligated to contribute to or comply with under applicable law. 

(e) Except as set forth in Schedule 4.11, no improvements to any Canadian Employee Plan have been promised, and no
amendments or improvements to any Canadian Employee Plan will be made or promised by any Canadian Loan Party before the Closing Date. 

(f) Except as set forth in Schedule 4.11, no Canadian Loan Party provides benefits to retired Canadian Employees
or Canadian Contractors or to beneficiaries or dependents of retired Canadian Employees. 
 (g) All obligations
regarding the Canadian Employee Plans (including current service contributions) that are currently due and payable have been satisfied or accurately accounted for in the books and records of the applicable Canadian Loan Party, there are no
outstanding defaults or violations by any Canadian Loan Party relating to any Canadian Employee Plan and no taxes, penalties or fees are owing or exigible under any of the Canadian Employee Plans, except which could not reasonably be expected to
result in a Material Adverse Change. Except as disclosed in Schedule 4.11, as of the date hereof, each Canadian Employee Plan is fully funded or fully insured pursuant to the actuarial assumptions and methodology set out in
Schedule 4.11. No fact or circumstance exists that could adversely affect the tax-exempt status (if applicable) of a Canadian Employee Plan. 

(h) Except as disclosed in Schedule 4.11, 

(i) no Canadian Loan Party is a party to any collective bargaining agreement, contract or legally binding commitment to
any trade union or employee organization or group in respect of or affecting Canadian Employees; 
 (ii) no
Canadian Loan Party has received notice of any application, complaint, grievance, arbitration, or other proceeding to which it is a party under any statute or under any collective agreement related to any Canadian Employee or Canadian Contractor or
the termination of any Canadian Employee or Canadian Contractor and there is no complaint, inquiry or, to the knowledge of Parent and Borrower, other investigation by any regulatory or other administrative authority or agency with regard to or in
relation to any Canadian Employee or Canadian Contractor or the termination of any Canadian Employee or Canadian Contractor; 

(iii) no Canadian Loan Party has engaged in any unfair labor practice, nor is any Canadian Loan Party aware of any
pending or, to the knowledge of Parent and Borrower, threatened complaint regarding any alleged unfair labor practices; and 

(iv) there is no strike, labor dispute, work slow down or stoppage pending or, to the knowledge of Parent and Borrower,
threatened against any Canadian Loan Party and to the knowledge of the Canadian Loan Parties, no Canadian Loan Party is currently the subject of any union organization effort or any labor negotiation. 

(i) All contributions, assessments, premiums, fees, taxes, penalties or fines in relation to the Canadian Employees that
are currently due and payable have been timely made and, except as accrued and reflected in the financial statements specified on Schedule 5.1, there is no material outstanding liability of any kind currently due and owing in relation to the
employment of any Canadian Employee or the termination of employment of any Canadian Employee. 
  

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 (j) There is no outstanding material liability owing to any Canadian
Contractor. 
 (k) Each Canadian Loan Party is in compliance in all material respects with all requirements of
Canadian Employee Benefits Legislation and health and safety, workers compensation, employment standards, labor relations, health insurance, employment insurance, protection of personal information, human rights laws and any Canadian federal,
provincial or local counterparts or equivalents in each case, as applicable to the Canadian Employees and as amended from time to time. 

4.12 Environmental Condition. (a) To Borrower’s knowledge, no Loan Party’s nor any of its
Material Subsidiaries’ properties or assets has ever been used by a Loan Party, its Material Subsidiaries, or by previous owners or operators in the disposal of, or to produce, store, handle, treat, release, or transport, any Hazardous
Materials, where such disposal, production, storage, handling, treatment, release or transport was in violation, in any material respect, of any applicable Environmental Law, (b) to Borrower’s knowledge, after due inquiry, no Loan
Party’s nor any of its Material Subsidiaries’ properties or assets has ever been designated or identified in any manner pursuant to any environmental protection statute as a Hazardous Materials disposal site, (c) no Loan Party nor any
of its Material Subsidiaries has received notice that a Lien arising under any Environmental Law has attached to any revenues or to any Real Property owned or operated by a Loan Party or its Material Subsidiaries, and (d) no Loan Party nor any
of its Material Subsidiaries nor any of their respective facilities or operations is subject to any outstanding written order, consent decree, or settlement agreement with any Person relating to any Environmental Law or Environmental Liability that,
individually or in the aggregate, could reasonably be expected to result in a Material Adverse Change. 
 4.13
Intellectual Property.  
 (a) Each Loan Party and each of its Material Subsidiaries owns, or is
licensed, or otherwise possesses legally enforceable rights, to use, sell or license, as applicable, all Proprietary Rights that are reasonably necessary for the operation of their respective businesses as currently conducted. Schedule
4.13(a) contains a complete and correct list of all of each Loan Party’s and each of its Material Subsidiaries’ patents and patent applications; trademark and service mark registrations and applications for registration thereof; domain
names; copyright registrations and applications for registration thereof; industrial designs or any other form of intellectual property and registrations or applications thereof; and the Required Library. Each Loan Party and each of its Material
Subsidiaries has licenses for all Commercial Software used in its business and, except as listed on Schedule 4.13(a), no Loan Party or any of its Material Subsidiaries has any obligation to pay fees, royalties and other amounts at any time
pursuant to any such license. Each of the domain names of a Loan Party or a Material Subsidiary of a Loan Party listed on Schedule 4.13(a) is registered with the registrant listed opposite such domain name on Schedule 4.13(a). The
registration fees of such domain names that are due and payable have been paid when due and payable in the ordinary course of business. Each registration of a domain name of a Loan Party or a Material Subsidiary of a Loan Party lists such Loan Party
or such Material Subsidiary of a Loan Party as the registrant, administrative contact and technical contact. 

(b) Schedule 4.13(b) sets forth a complete list, in all material respects, of all (excluding Commercial Software
and licenses under which any Loan Party or any Material Subsidiary of a Loan Party licenses its products to its customers in the ordinary course of its business) (i) licenses, sublicenses and other agreements requiring the payment or providing
for the receipt of more than $250,000 in any year or that are otherwise material to the applicable entity’s business as to which any Loan Party or any Material Subsidiary of a Loan Party is a party (as licensor, licensee or otherwise) and
pursuant to which any Loan Party or any other Person is authorized to use, sell, distribute or license any Proprietary Rights and (ii) licenses, sublicenses or other agreements with resellers and distributors that grant any rights to use or
modify and resell or sublicense any Loan Party’s or any Material Subsidiary of a Loan Party’s software products requiring the payment or providing for the receipt of more than $250,000 in any year or that are otherwise material to the
applicable entity’s business. Subject to the delivery of a copy of the Deployment License Agreement pursuant to 

 

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Schedule 3.3, the applicable Loan Party or the applicable Material Subsidiary of a Loan Party has delivered to Agent correct and complete copies of all such licenses, sublicenses and
agreements (as amended to date). No Loan Party or any Material Subsidiary of a Loan Party is in violation, in any material respect, of any such license, sublicense or agreement. 

(c) Schedule 4.13(c) lists all (excluding Commercial Software) Embedded Products. The applicable Loan Party or the
applicable Material Subsidiary of a Loan Party has delivered to Agent correct and complete copies of all such licenses, sublicenses and agreements (as amended to date). No Loan Party or any Material Subsidiary of a Loan Party is in violation of any
such license, sublicense or agreement. No Loan Party or any Material Subsidiary of a Loan Party is contractually obligated to pay compensation to any third party in an aggregate amount exceeding $250,000 in any year with respect to any Proprietary
Rights, except (i) pursuant to the agreements disclosed on Schedule 4.13(c), (ii) with respect to Proprietary Rights developed or acquired after the Closing Date, pursuant to agreements disclosed in writing to Agent together with a
copy of such agreement on the first date thereafter Parent provides its Compliance Certificate or (iii) to holders of Commercial Software licenses in connection with the sale by any Loan Party or any Material Subsidiary of a Loan Party of its
products in the ordinary course of its business 
 (d) Except as disclosed on Schedule 4.13(d), no Loan
Party or any Material Subsidiary of a Loan Party has entered into any agreement under which such Loan Party or such Material Subsidiary of a Loan Party is expressly restricted, and is not otherwise expressly restricted, in any material respect
(i) from selling, licensing or otherwise distributing any products to any class or type of customers or through any type of channel in any geographic area or during any period of time or (ii) from combining, incorporating, embedding or
bundling or allowing others to combine, incorporate, embed or bundle any of its products with those of another party, except to the extent such Loan Party or such Material Subsidiary of a Loan Party determines in its reasonable business judgment
that such combining, incorporating, embedding or bundling of its products with those of another party, as applicable, is prudent for the operation of its business. The applicable Loan Party or the applicable Material Subsidiary of a Loan Party has
delivered to Agent correct and complete copies of all such agreements (as amended to date). 
 (e) Each Loan
Party and each of its Material Subsidiaries has taken all security measures in its reasonable business discretion to safeguard and maintain its property rights in all Proprietary Rights owned by any Loan Party or any Material Subsidiary of a Loan
Party. No current or prior officer, employee or consultant of any Loan Party or any Material Subsidiary of a Loan Party has claimed in writing, and no Loan Party or any of its Material Subsidiaries is aware of any reasonable grounds to assert a
claim to, or any ownership interest in, any Proprietary Right as a result of having been involved in the development of such property while employed by or consulting to any Loan Party or any Material Subsidiary of a Loan Party or otherwise. Except
as disclosed on Schedule 4.13(e) and except for Embedded Products or Commercial Software, all of the computer software products within the Proprietary Rights owned by any Loan Party or any Material Subsidiary of a Loan Party have been
developed by employees of such Loan Party or such Material Subsidiary of a Loan Party within the scope of their employment, as a “work made for hire”, and was directed by such Loan Party or such Material Subsidiary of a Loan Party to work
on such computer software products, or by consultants who have assigned all rights to such products to such Loan Party or such Material Subsidiary of a Loan Party or, in either case, such rights have otherwise been assigned to or licensed for such
use by such Loan Party or such Material Subsidiary of a Loan Party. 
 (f) Except as described in Schedule
4.13(f), no government funding or university or college facilities were used in the development of the computer software programs or applications owned by any Loan Party or any Material Subsidiary of a Loan Party. 

(g) The Proprietary Rights of each Loan Party and each Material Subsidiary of a Loan Party that are sold or licensed to
customers of the applicable Loan Party or the applicable Material Subsidiary of a Loan Party are and have at all times been in compliance with all applicable laws, rules, regulations, and orders of any Governmental Authority applicable thereto,
except for such instances of non-compliance which could not reasonably be expected to result in a Material Adverse Change. 
  

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 4.14 Leases. Each Loan Party and its Material Subsidiaries
enjoy peaceful and undisturbed possession under all leases material to their business and to which they are parties or under which they are operating, and, subject to Permitted Protests, all of such material leases are valid and subsisting and no
material default by the applicable Loan Party or its Material Subsidiaries exists under any of them. 
 4.15
Deposit Accounts and Securities Accounts. Set forth on Schedule 4.15 (as updated pursuant to the provisions of the applicable Security Document from time to time) is a listing of all of the Loan Parties’ and their Material
Subsidiaries’ Deposit Accounts and Securities Accounts, including, with respect to each bank or securities intermediary (a) the name and address of such Person, and (b) the account numbers of the Deposit Accounts or Securities
Accounts maintained with such Person. 
 4.16 Complete Disclosure. All factual information taken
as a whole (other than forward-looking information and projections and information of a general economic nature and general information about Borrower’s industry) furnished by a Loan Party or any of its Material Subsidiaries or Affiliates in
writing to Agent or any Lender (including all information contained in the Schedules hereto or in the other Loan Documents) for purposes of or in connection with this Agreement or the other Loan Documents, and all other such factual information
taken as a whole (other than forward-looking information and projections and information of a general economic nature and general information about Borrower’s industry) hereafter furnished by a Loan Party or any of its Material Subsidiaries or
Affiliates in writing to Agent or any Lender will be, true and accurate, in all material respects, on the date as of which such information is dated or certified and not incomplete by omitting to state any fact necessary to make such information
(taken as a whole) not misleading in any material respect at such time in light of the circumstances under which such information was provided. The Projections delivered to Agent on December 3, 2009 represent, and as of the date on which any
other Projections are delivered to Agent, such additional Projections represent Parent’s and Borrower’s good faith estimate, on the date such Projections are delivered, of the Loan Parties’ and their Subsidiaries’ future
performance for the periods covered thereby based upon assumptions believed by Borrower to be reasonable at the time of the delivery thereof to Agent (it being understood that such Projections are subject to uncertainties and contingencies, many of
which are beyond the control of the Loan Parties and their Subsidiaries, that no assurances can be given that such Projections will be realized, and that actual results may differ in a material manner from such Projections). 

4.17 Material Contracts. Set forth on Schedule 4.17 (as such Schedule may be updated from time to
time in accordance herewith) is a reasonably detailed description of the Material Contracts of each Loan Party and its Material Subsidiaries as of the most recent date on which Parent provided its Compliance Certificate pursuant to
Section 5.1; provided, however, that Borrower may amend Schedule 4.17 to add additional Material Contracts so long as such amendment occurs by written notice to Agent on the date that Parent provides its Compliance
Certificate. Except for matters which, either individually or in the aggregate, could not reasonably be expected to result in a Material Adverse Change, each Material Contract (other than those that have expired at the end of their normal terms)
(a) is in full force and effect and is binding upon and enforceable against the applicable Loan Party or its Material Subsidiary and, to Borrower’s reasonable knowledge, each other Person that is a party thereto in accordance with its
terms, (b) has not been otherwise amended or modified (other than amendments or modifications permitted by Section 6.7(b)), and (c) is not in default due to the action or inaction of the applicable Loan Party or its Material
Subsidiary. 
 4.18 Patriot Act. To the extent applicable, each Loan Party and its Subsidiaries
are in compliance, in all material respects, with the Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism (USA Patriot Act of 2001) (the “Patriot Act”). No part of the
proceeds of the loans made hereunder will be used by any Loan Party or any of their Affiliates, directly or indirectly, for any payments to any governmental official or employee, political party, official of a political party, candidate for
political office, or anyone else acting in an official capacity, in order to obtain, retain or direct business or obtain any improper advantage, in violation of the United States Foreign Corrupt Practices Act of 1977, as amended. 

4.19 Indebtedness. Set forth on Schedule 4.19 is a true and complete list of all Indebtedness of
each Loan Party and each of its Material Subsidiaries outstanding immediately prior to the Closing Date that is 
  

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to remain outstanding immediately after giving effect to the closing hereunder on the Closing Date and such Schedule accurately sets forth the aggregate principal amount of such Indebtedness as
of the Closing Date. On the Closing Date, no Loan Party or any of its Material Subsidiaries owe any Indebtedness to Comvest. 

4.20 Payment of Taxes. Except as otherwise permitted under Section 5.5, all material Tax
returns and reports of each Loan Party and its Subsidiaries required to be filed by any of them have been timely filed, and all Taxes shown on such Tax returns to be due and payable and all Taxes (except for Taxes in an amount, individually or in
the aggregate, not in excess of $1,000,000) upon a Loan Party and its Subsidiaries and upon their respective assets, income, businesses and franchises that are due and payable have been paid when due and payable, except with respect to any of the
foregoing that is the subject of a Permitted Protest. Borrower knows of no proposed Tax assessment against a Loan Party or any of its Subsidiaries that is not being actively contested by such Loan Party or such Subsidiary diligently, in good faith,
and by appropriate proceedings; provided such reserves or other appropriate provisions, if any, as shall be required in conformity with GAAP shall have been made or provided therefor. No Loan Party nor any of its Subsidiaries has ever been a
party to any understanding or arrangement constituting a “tax shelter” within the meaning of Section 6662(d)(2)(C)(iii) of the IRC or within the meaning of Section 6111(c) or Section 6111(d) of the IRC as in effect
immediately prior to the enactment of the American Jobs Creation Act of 2004, or has ever “participated” in a “reportable transaction” within the meaning of Treasury Regulation Section 1.6011-4, except as would not be
reasonably expected to, individually or in the aggregate, result in a Material Adverse Change. Each Canadian Loan Party has remitted all Canada Pension Plan contributions, provincial pension plan contributions, workers’ compensation
assessments, employment insurance premiums, employer health taxes, municipal real estate taxes and other taxes payable under applicable law by them, and, furthermore, have withheld from each payment made to any of its present or former employees,
officers and directors, and to all persons who are non-residents of Canada for the purposes of the Income Tax Act (Canada) all amounts required by law to be withheld, including without limitation all payroll deductions required
to be withheld and has remitted such amounts to the proper Governmental Authorities within the time required under applicable law. 

4.21 Margin Stock. No Loan Party nor any of its Material Subsidiaries is engaged principally, or as one of
its important activities, in the business of extending credit for the purpose of purchasing or carrying any Margin Stock. No part of the proceeds of the loans made to Borrower will be used to purchase or carry any such Margin Stock or to extend
credit to others for the purpose of purchasing or carrying any such margin stock or for any purpose that violates the provisions of Regulation T, U or X of the Board of Governors of the United States Federal Reserve. 

4.22 Governmental Regulation. No Loan Party nor any of its Material Subsidiaries is subject to regulation
under the Federal Power Act or the Investment Company Act of 1940 or under any other federal or state statute or regulation which may limit its ability to incur Indebtedness or which may otherwise render all or any portion of the Obligations
unenforceable. No Loan Party nor any of its Material Subsidiaries is a “registered investment company” or a company “controlled” by a “registered investment company” or a “principal underwriter” of a
“registered investment company” as such terms are defined in the Investment Company Act of 1940. 

4.23 OFAC.  

(a) To the extent applicable, each Loan Party and its Subsidiaries are in compliance, in all material respects, with the
(a) Trading with the Enemy Act, as amended, and (b) the statutes, executive orders and regulations administered by the United States Treasury Department’s Office of Foreign Assets Control (“OFAC”) (31 CFR, Subtitle B,
Chapter V, as amended). 
 (b) No Loan Party nor any of its Subsidiaries is in violation of any of the country
or list based economic and trade sanctions administered and enforced by OFAC or Canadian Anti-Terrorism Laws. No Loan Party nor any of its Subsidiaries (a) is a Sanctioned Person or a Sanctioned Entity, (b) has its assets located in
Sanctioned Entities, (c) derives revenues from investments in, or transactions with Sanctioned Persons or Sanctioned Entities, or (d) engages in any dealing or transactions prohibited by OFAC or Canadian Anti-Terrorism Laws. No proceeds of
any loan made hereunder will be used to fund any operations in, finance any investments or activities in, or make any payments to, a Sanctioned Person or a Sanctioned Entity. 

 

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 4.24 Non-Loan Party Subsidiaries. Except the trademarks set
forth on Exhibit A to the Trademark License Agreement), neither Parent nor any Subsidiary of Parent that is not a Loan Party owns, or holds licenses in, any trademarks, trade names, copyrights, patents, industrial designs, or licenses that are
individually or in the aggregate material to the business or operations of any Loan Party other than Parent. 

4.25 Locations of Inventory and Equipment. The Inventory and Equipment (other than vehicles or Equipment
out for repair) of the Loan Parties and their Material Subsidiaries are not stored with a bailee, warehouseman, or similar party and are located only at, or in-transit between or to, the locations identified on Schedule 4.25 (as such Schedule
may be updated pursuant to Section 5.15). 
 4.26 Inventory Records. Each Loan
Party keeps correct and accurate records itemizing and describing the type, quality, and quantity of its and its Material Subsidiaries’ Inventory and the book value thereof. 

4.27 Customers and Suppliers. There exists no actual or threatened in writing termination, cancellation or
limitation of, or modification to or change in, the business relationship between any Loan Party, on the one hand, and any customer or supplier or any group thereof, on the other hand, the loss of which would reasonably be expected to, individually
or in the aggregate, result in a Material Adverse Change; and, to the knowledge of the Borrower, there exists no present state of facts or circumstances that could give rise to or result in any such termination, cancellation, limitation,
modification or change. 
 4.28 Senior Unsecured Note Documents. As of the Closing Date, all
material agreements, instruments and other documents executed or delivered pursuant to or in connection with the Senior Unsecured Notes (other than the Senior Unsecured Notes that have been retired or purchased by any Loan Party or any of its
Affiliates or Subsidiaries) are described on Schedule 4.28 hereto; provided, however, that Borrower may amend Schedule 4.28 to add additional documents by written notice to Agent containing a copy of such agreement,
instrument or other document. All Obligations are and will be incurred in full compliance with the Note Purchase Agreement. 

4.29 Employee and Labor Matters. There is (i) no unfair labor practice complaint pending or, to the
knowledge of each Loan Party, threatened against any Loan Party or any of its Material Subsidiaries before any Governmental Authority and no grievance or arbitration proceeding pending or threatened against any Loan Party or any of its Material
Subsidiaries which arises out of or under any collective bargaining agreement, (ii) no strike, labor dispute, slowdown, stoppage or similar action or grievance pending or threatened against any Loan Party or its Material Subsidiaries, or
(iii) to the knowledge of each Loan Party, no union representation question existing with respect to the employees of any Loan Party or any of its Material Subsidiaries and no union organizing activity taking place with respect to any of the
employees of any Loan Party or any of its Material Subsidiaries. No Loan Party or any of its Material Subsidiaries has incurred any liability or obligation under the Worker Adjustment and Retraining Notification Act or similar state law, which
remains unpaid or unsatisfied. The hours worked and payments made to employees of any Loan Party or any of its Material Subsidiaries have not been in violation of the Fair Labor Standards Act or any other applicable legal requirements, except to the
extent such violations could not, individually or in the aggregate, reasonably be expected to result in a Material Adverse Change. All material payments due from any Loan Party or any of its Material Subsidiaries on account of wages and employee
health and welfare insurance and other benefits have been paid or accrued as a liability on the books of such Loan Party, except where the failure to do so could not, individually or in the aggregate, reasonably be expected to result in a Material
Adverse Change. 
  

	5.	 AFFIRMATIVE COVENANTS. 

Each of Parent and Borrower covenants and agrees that, until termination of all of the Commitments and payment in full of
the Obligations, the Loan Parties shall and shall cause each of their Material Subsidiaries to comply with each of the following: 

5.1 Financial Statements, Reports, Certificates. Deliver to Agent, with copies to each Lender, each of the
financial statements, reports, and other items set forth on Schedule 5.1 no later than the times specified therein. In addition, each Loan Party agrees that no Subsidiary of a Loan Party will have a fiscal year different from that of Parent.
In addition, each Loan Party agrees to maintain a system of accounting that enables such Loan Party to produce financial statements in accordance with GAAP. Each Loan Party shall also maintain its billing systems/practices in substantially the form
in use prior to the Closing Date (which are acceptable to Agent) and shall only make material modifications thereto with notice to Agent. 
  

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 5.2 Collateral Reporting. Provide Agent (and if so requested
by Agent, with copies for each Lender) with each of the reports set forth on Schedule 5.2 at the times specified therein. 

5.3 Existence. Except as otherwise permitted under Section 6.3 or Section 6.4, at
all times maintain and preserve in full force and effect its existence (including being in good standing in its jurisdiction of organization, except where the failure to be in good standing would not reasonably be expected to, individually or in the
aggregate, result in a Material Adverse Change) and all rights and franchises, licenses and permits material to its business (except as would not be reasonably be expected to, individually or in the aggregate, result in a Material Adverse Change);
provided, however, that no Loan Party or any of its Material Subsidiaries shall be required to preserve any such right or franchise, licenses or permits if such Person’s senior management (or similar governing body) shall
determine that the preservation thereof is no longer desirable in the conduct of the business of such Person, and that the loss thereof is not disadvantageous in any material respect to such Person or to the Lenders. 

5.4 Maintenance of Properties. Except as otherwise permitted under Section 6.4, each Loan Party
and its Material Subsidiaries shall maintain and preserve all of its assets that are material to the proper conduct of its business in good working order and condition, ordinary wear, tear, and casualty excepted and Permitted Dispositions excepted,
and comply with the material provisions of all material leases to which it is a party as lessee, so as to prevent the loss or forfeiture thereof, unless such provisions are the subject of a Permitted Protest; provided, however, that no
Loan Party or Material Subsidiary shall be required to preserve any assets or prevent the loss or forfeiture of any lease, if such Person’s board of directors (or similar governing body) shall reasonably determine that the preservation thereof
is no longer desirable in the conduct of the business of such Person, and that the loss thereof is not disadvantageous in any material respect to such Person or to the Lenders. 

5.5 Taxes. Cause all assessments and taxes (except for assessments and taxes in an amount, individually or
in the aggregate, not in excess of $1,000,000) imposed, levied, or assessed against any Loan Party or its Subsidiaries, or any of their respective assets or in respect of any of its income, businesses, or franchises to be paid in full, before
delinquency or before the expiration of any extension period, except to the extent that the validity of such assessment or tax shall be the subject of a Permitted Protest and so long as, in the case of an assessment or tax that has or may become a
Lien against any of the Collateral, such contest proceedings conclusively operate to stay the sale of any portion of the Collateral to satisfy such assessment or tax. Parent will and will cause each of its Subsidiaries to make timely payment or
deposit of all tax payments (including installments in respect of Taxes) and withholding taxes and other withholding required of it and them by applicable laws, including those laws concerning F.I.C.A., F.U.T.A., state disability, Canada Pension
Plan and provincial pension plans, employer health tax, Canadian employment insurance, and local, state, provincial, and federal income taxes and excise taxes (except for any such payments or taxes in an amount, individually or in the aggregate, not
in excess of $1,000,000), and will, upon request, furnish Agent with proof reasonably satisfactory to Agent indicating that Parent and its Subsidiaries have made such payments or deposits. 

5.6 Insurance. Except as set forth on Schedule 5.6, at Borrower’s expense, maintain insurance
respecting each of the Loan Parties’ and their Material Subsidiaries’ assets wherever located, covering loss or damage by fire, flood, theft, explosion, and all other hazards and risks as ordinarily are insured against by other Persons
engaged in the same or similar businesses. Parent and Borrower also shall maintain (with respect to each of the Loan Parties and their Material Subsidiaries) business interruption, general liability, product liability insurance, director’s and
officer’s liability insurance, and fiduciary liability insurance, as well as 
  

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insurance against larceny, embezzlement, and criminal misappropriation. All such policies of insurance shall be with responsible and reputable insurance companies reasonably acceptable to Agent
and in such amounts as is carried generally in accordance with sound business practice by companies in similar businesses similarly situated and located and in any event in amount, adequacy and scope reasonably satisfactory to Agent. All property
insurance policies covering the Collateral are to be made payable to Agent for the benefit of Agent and the Lenders, as their interests may appear, in case of loss, pursuant to a standard loss payable endorsement with a standard non contributory
“lender” or “secured party” clause and are to contain such other provisions as Agent may reasonably require to fully protect the Lenders’ interest in the Collateral and to any payments to be made under such policies. All
certificates of property and general liability insurance are to be delivered to Agent, with the loss payable (but only in respect of Collateral) and additional insured endorsements in favor of Agent and shall provide for not less than 30 days (10
days in the case of non-payment) prior written notice to Agent of the exercise of any right of cancellation. If any Loan Party other than Parent fails to maintain such insurance, Agent may arrange for such insurance, but at Borrower’s expense
and without any responsibility on Agent’s part for obtaining the insurance, the solvency of the insurance companies, the adequacy of the coverage, or the collection of claims. Borrower shall give Agent prompt notice of any loss exceeding
$500,000 covered by its casualty or business interruption insurance. Upon the occurrence and during the continuance of an Event of Default, Agent shall have the sole right to file claims under any property and general liability insurance policies in
respect of the Collateral, to receive, receipt and give acquittance for any payments that may be payable thereunder, and to execute any and all endorsements, receipts, releases, assignments, reassignments or other documents that may be necessary to
effect the collection, compromise or settlement of any claims under any such insurance policies. 
 5.7
Inspection. Subject to the limitations set forth in the Fee Letter and, in the absence of a continuing Event of Default, upon reasonable advance notice, permit Agent and each of its duly authorized representatives or agents to visit
any of its properties and inspect any of its assets or books and records (other than board and committee materials), to conduct appraisals and valuations, to examine and make copies of its books and records, and to discuss its affairs, finances, and
accounts with, and to be advised as to the same by, its officers and employees at such reasonable times and intervals as Agent may designate and, so long as no Default or Event of Default exists, with reasonable prior notice to Borrower. 

5.8 Compliance with Laws. Comply with the requirements of all applicable laws, rules, regulations, and
orders of any Governmental Authority, other than laws, rules, regulations, and orders the non-compliance with which, individually or in the aggregate, could not reasonably be expected to result in a Material Adverse Change. 

5.9 Environmental. 

(a) Use commercially reasonable efforts, subject to terms and conditions of any leases or subleases, to keep any property
either owned or operated by any Loan Party or any of its Material Subsidiaries free of any Environmental Liens or post bonds or other financial assurances sufficient to satisfy the obligations or liability evidenced by such Environmental Liens,

 (b) Comply, in all material respects, with Environmental Laws and provide to Agent documentation of such
compliance which Agent reasonably requests, 
 (c) Promptly, but in any event within 15 Business Days, notify
Agent of any release of which Parent or Borrower has knowledge of a Hazardous Material in any reportable quantity from or onto property owned or operated by any Loan Party or any of its Material Subsidiaries and take any Remedial Actions required to
abate said release or otherwise to come into compliance, in all material respects, with applicable Environmental Law, and 

(d) Promptly, but in any event within 15 Business Days of its receipt thereof, provide Agent with written notice of any
of the following: (i) notice that an Environmental Lien has been filed against any of the real or personal property of any Loan Party or any of its Material Subsidiaries, (ii) commencement of any Environmental Action or notice that an
Environmental Action will be filed against any Loan Party or any of its Material Subsidiaries, and (iii) notice of a violation, citation, or other administrative order which could reasonably be expected to result in a Material Adverse Change.

  

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 5.10 Disclosure Updates. Promptly and in no event later than 5
Business Days after a Senior Officer obtains actual knowledge thereof, each Loan Party shall notify Agent if any written information, exhibit, or report furnished to Agent or the Lenders contained, at the time it was furnished, any untrue statement
of a material fact or omitted to state any material fact necessary to make the statements contained therein not misleading in light of the circumstances in which made. The foregoing to the contrary notwithstanding, any notification pursuant to the
foregoing provision will not cure or remedy the effect of the prior untrue statement of a material fact or omission of any material fact nor shall any such notification have the effect of amending or modifying this Agreement or any of the Schedules
hereto. 
 5.11 Formation of Material Subsidiaries. At the time that any Loan Party forms any
direct or indirect Material Subsidiary or acquires any direct or indirect Material Subsidiary after the Closing Date, such Loan Party shall (a) within 10 Business Days of such formation or acquisition (or such later date as permitted by Agent
in its sole discretion) cause any such new Material Subsidiary to provide to Agent a joinder to the Guaranty and the applicable Security Document, together with such other security documents (including mortgages with respect to any Real Property
owned in fee of such new Material Subsidiary with a fair market value of at least $1,000,000), as well as appropriate financing statements (and with respect to all property subject to a mortgage, fixture filings), all in form and substance
reasonably satisfactory to Agent (including being sufficient to grant Agent a first priority Lien (subject to Permitted Liens) in and to the assets of such newly formed or acquired Material Subsidiary); provided that the Guaranty, the
applicable Security Document, and such other security documents shall not be required to be provided to Agent with respect to any Subsidiary of a Loan Party that is a CFC if providing such documents would result in adverse tax consequences or the
costs to the Loan Parties of providing such Guaranty, executing any security documents or perfecting the security interests created thereby are unreasonably excessive (as determined by Agent) in relation to the benefits of Agent and the Lenders of
the security or guarantee afforded thereby, and (b) within 10 Business Days of such formation or acquisition (or such later date as permitted by Agent in its sole discretion) provide to Agent all other documentation, including one or more
opinions of counsel reasonably satisfactory to Agent, which in its opinion is appropriate with respect to the execution and delivery of the applicable documentation referred to above (including policies of title insurance or other documentation with
respect to all Real Property owned in fee and subject to a mortgage); provided that such documentation shall not be required if the costs to the Loan Parties of providing such documentation or perfecting the security interests created thereby
are unreasonably excessive (as reasonably determined by Agent) in relation to the benefits of Agent and the Lenders of the security or guarantee afforded thereby. Any document, agreement, or instrument executed or issued pursuant to this
Section 5.11 shall be a Loan Document. 
 5.12 Further Assurances. At any time upon
the reasonable request of Agent, execute or deliver to Agent any and all financing statements, fixture filings, security agreements, pledges, assignments, endorsements of certificates of title, mortgages, deeds of trust, opinions of counsel, and all
other documents (the “Additional Documents”) that Agent may reasonably request in form and substance reasonably satisfactory to Agent, to create, perfect, and continue perfected or to better perfect Agent’s Liens in all of the
assets of the Loan Parties other than Parent (whether now owned or hereafter arising or acquired, tangible or intangible, real or personal), to create and perfect Liens in favor of Agent in any Real Property acquired by the Loan Parties other than
Parent after the Closing Date with a fair market value in excess of $1,000,000, and in order to fully consummate all of the transactions contemplated hereby and under the other Loan Documents). To the maximum extent permitted by applicable law, each
of Parent and Borrower authorizes Agent to execute any such Additional Documents in the applicable Loan Party’s name, as applicable, and authorizes Agent to file such executed Additional Documents in any appropriate filing office. In
furtherance and not in limitation of the foregoing, each Loan Party shall take such actions as Agent may reasonably request from time to time to ensure that the Obligations are guarantied by the Guarantors and are secured by substantially all of the
assets of the Loan Parties. 
 5.13 Lender Meetings. Within 30 days after Parent files its Form
20-F or any comparable form with the SEC, at the request of Agent or of the Required Lenders and upon reasonable prior notice, hold a 

 

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meeting (at a mutually agreeable location and time or, at the option of Agent, by conference call) with all Lenders who choose to attend such meeting at which meeting shall be reviewed the
financial results of the previous fiscal year and the financial condition of Parent and its Subsidiaries and the projections presented for the current fiscal year of Parent. 

5.14 Material Contracts. Contemporaneously with the delivery of each Compliance Certificate pursuant to
Section 5.1, provide Agent with copies of (a) each Material Contract entered into since the delivery of the previous Compliance Certificate, and (b) each material amendment or modification of any Material Contract entered into
since the delivery of the previous Compliance Certificate. 
 5.15 Location of Inventory and
Equipment. Keep each Loan Parties’ (other than Parent) Inventory and Equipment (other than vehicles and Equipment out for repair) primarily at the locations identified on Schedule 4.25 and their chief executive offices only
at the locations identified on Schedule 4.6(b); provided, however, that Borrower may amend Schedule 4.25 or Schedule 4.6(b) so long as such amendment occurs by written notice to Agent prior to, or within a
reasonable time after, the date on which such Inventory or Equipment is moved to such new location or such chief executive office is relocated and so long as, in the case of the location of the Inventory or Equipment of a Loan Party or the location
of a Loan Party’s chief executive office, such new location is within the continental United States or Canada. 

5.16 Canadian Pension and Benefit Plans. 

(a) The Canadian Loan Parties will cause to be delivered to Agent, promptly upon Agent’s written request, a copy of
each Canadian Employee Plan and, if applicable, related trust agreements or other funding instruments and all amendments thereto. 

(b) The Canadian Loan Parties shall use reasonable efforts to obtain and provide Agent, upon its request, with written
confirmation of registration from the applicable Governmental Authorities for each Canadian Employee Plan that is required to be registered with any Governmental Authority under Canadian Employee Benefits Legislation. 

(c) The Canadian Loan Parties shall ensure that each Canadian Employee Plan retains its registered status (if applicable)
under and is administered in all material respects in accordance with the terms of the applicable funding agreement and Canadian Employee Benefits Legislation. 

(d) The Canadian Loan Parties will cause all reports and disclosures required by any applicable Canadian Employee
Benefits Legislation to be filed and distributed as required. 
 (e) Each Canadian Loan Party shall perform in
all material respects all obligations (including (if applicable), funding, investment and administration obligations) required to be performed by such Canadian Loan Party in connection with each Canadian Employee Plan and the funding therefor; make
and pay all premiums required to be made or paid by it in accordance with the terms of each Canadian Employee Plan and Canadian Employee Benefits Legislation and withhold by way of authorized payroll deductions or otherwise collect and pay into the
Canadian Employee Plan all employee contributions required to be withheld or collected by it in accordance with the terms of each applicable Canadian Employee Plan, and Canadian Employee Benefits Legislation. 

5.17 Maintenance of Proprietary Rights. 

(a) Continue to own, or be licensed, or otherwise possess legally enforceable rights, to use, sell or license, as
applicable, all Proprietary Rights used or held for use in the business of each Loan Party and each Material Subsidiary of such Loan Party, and maintain licenses for Commercial Software used in its business (except (i) in connection with the
sale by any Loan Party or any Material Subsidiary of a Loan Party of its products in the ordinary course of its business and (ii) to the extent that a Loan Party or a Material Subsidiary of a Loan Party determines in its reasonable business
judgment that such Proprietary Rights or Commercial Software, as applicable, are not necessary for, material to or economically desirable for the 

 

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operation of its business). Without limiting the forgoing, each Loan Party and each Material Subsidiary of a Loan Party will maintain ownership (and continue to be listed as the registrant,
administrative contact and technical contact) of each of its domain names listed on Schedule 4.13(a) and keep each registration of each such domain name in full force and effect with the registrar thereof identified on Schedule 4.13(a)
(except to the extent that a Loan Party or a Material Subsidiary of a Loan Party determines in its reasonable business judgment that such domain name or registration therefor is not necessary for, material to or economically desirable for the
operation of its business). 
 (b) (i) Not violate, in any material respect, any license, sublicense or
agreement of the kind or type described in Schedule 4.13(b), and (ii) cause each such license, sublicense and agreement to continue to be legal, valid, binding, enforceable and in full force and effect following the Closing Date (except
(A) for such licenses, sublicenses or agreements that expire at the end of their term, so long as such licenses, sublicenses or agreements are replaced or do not affect the value of each Loan Party’s and its Material Subsidiaries’
Proprietary Rights and (B) to the extent that a Loan Party or a Material Subsidiary of a Loan Party determines in its reasonable business judgment that any license, sublicense or agreement of the kind or type described in Schedule
4.13(b), as applicable, is not necessary for, material to or economically desirable for the operation of its business). After the Closing Date, no Loan Party and no Material Subsidiary of a Loan Party shall enter into any license, sublicense or
agreement of the kind or type described in Section 4.13(b) without taking commercial reasonable efforts to include contractual provisions that enable such Loan Party’s or such Material Subsidiary of a Loan Party’s rights
thereunder to be assigned without the consent of any Person in connection with the sale of the business in which such rights are utilized, provided that Agent recognizes that certain third parties may not agree to such assignment provisions and
nothing herein shall restrict a Loan Party or any Subsidiary of a Loan Party from entering into any license, sublicense or agreement which does not contain such assignment provisions. 

(c) After the Closing Date, no Loan Party or any Material Subsidiary of a Loan Party shall incorporate any Embedded
Products (other than Commercial Software) into its products unless such Loan Party or such Material Subsidiary of a Loan Party has taken commercial reasonable efforts to include contractual provisions that enable such Loan Party’s or such
Material Subsidiary of a Loan Party’s rights thereunder to be assigned without the consent of any Person in connection with the sale of the business in which such rights are utilized, provided that Agent recognizes that certain third parties
may not agree to such assignment provisions and nothing herein shall restrict a Loan Party or any Subsidiary of a Loan Party from incorporating any Embedded Products into its products if the applicable license, sublicense or agreement does not
contain such assignment provisions rights. No Loan Party or any Material Subsidiary of a Loan Party shall become obligated to pay compensation to any third party in an aggregate amount exceeding $250,000 in any year with respect to any Proprietary
Rights, except (i) pursuant to the agreements disclosed on Schedule 4.13(c), (ii) with respect to Proprietary Rights developed or acquired after the Closing Date, pursuant to agreements disclosed in writing to Agent together with a
copy of such agreement on the first date thereafter Parent provides its Compliance Certificate or (iii) to holders of Commercial Software licenses in connection with the sale by any Loan Party or any Material Subsidiary of a Loan Party of its
products in the ordinary course of its business. 
 (d) To the knowledge of each Loan Party after reasonable
inquiry, not infringe or permit any Proprietary Rights to infringe, any intellectual property rights of any third party. 

(e) Promptly, and in any event, within 30 days thereafter, notify Agent of any claims with respect to the Proprietary
Rights made or, to the knowledge of any Loan Party, threatened in writing against any Loan Party or any Material Subsidiary of a Loan Party, (i) alleging that the manufacture, sale, licensing or use of any Proprietary Rights as then
manufactured, sold, licensed or used by any Loan Party or any Material Subsidiary of a Loan Party or any third party infringes on any intellectual property rights of any third party, (ii) against the use by any Loan Party or any Material
Subsidiary of a Loan Party or any third party of any technology, know-how or computer software used in any Loan Party’s business then conducted or (iii) challenging the ownership by any Loan Party, or any Material Subsidiary of a Loan
Party or the validity or effectiveness, of any such Proprietary Rights. 
  

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 (f) Not enter into or be bound by any agreement under which such Loan Party
or such Material Subsidiary of a Loan Party is expressly restricted from, (i) selling, licensing or otherwise distributing any products to any class or type of customers or through any type of channel in any geographic area or during any period
of time, or (ii) combining, incorporating, embedding or bundling or allowing others to combine, incorporate, embed or bundle any of its products with those of another party, except to the extent such Loan Party or such Material Subsidiary of a
Loan Party determines in its reasonable business judgment that such combining, incorporating, embedding or bundling of its products with those of another party, as applicable, is prudent for the operation of its business. 

(g) Borrower shall promptly notify Agent if any Loan Party or any Material Subsidiary of a Loan Party becomes aware of
any officer, employee or consultant of a Loan Party or a Material Subsidiary of a Loan Party having grounds to assert a claim to, or any ownership interest in, any Proprietary Right purported to be owned by Loan Party or a Material Subsidiary of a
Loan Party as a result of having been involved in the development of such property while employed by or consulting to any Loan Party or any Material Subsidiary of a Loan Party or otherwise. Except for Embedded Products or Commercial Software, all of
the computer software products within the Proprietary Rights created and owned by any Loan Party or any Material Subsidiary of a Loan Party shall be developed (i) by employees of such Loan Party or such Material Subsidiary of a Loan Party
(A) within the scope of their employment, as a “work made for hire”, and pursuant to directions by such Loan Party or such Material Subsidiary of a Loan Party to work on such computer software products or (B) who have assigned
all rights in such products to such Loan Party or a Subsidiary of a Loan Party, or (ii) by consultants who assign all rights to such products to such Loan Party or such Material Subsidiary of a Loan Party or have otherwise been assigned to or
licensed for such use by such Loan Party or such Material Subsidiary of a Loan Party. 
 (h) Not use government
funding or university or college facilities in the development of the computer software programs or applications owned by any Loan Party or any Material Subsidiary of a Loan Party. 

(i) Cause the Proprietary Rights of each Loan Party and each Material Subsidiary of a Loan Party to be sold or licensed
to customers of the applicable Loan Party or applicable Material Subsidiary of a Loan Party in compliance with all applicable laws, rules, regulations, and orders of any Governmental Authority applicable thereto, except for such instances of
non-compliance which could not reasonably be expected to have a Material Adverse Change. 
 5.18
Additional Material Subsidiaries.  
 (a) If Subsidiaries of Parent other than Material
Subsidiaries generate (i) 45% or more of the revenues of Parent and its Subsidiaries or (ii) 50% or more of the maintenance revenues of Parent and its Subsidiaries, in each case, for the 12 consecutive month period most recently concluded,
then within 15 days after the end of the last month of such 12 consecutive month period, Parent shall designate one or more Subsidiaries as a Material Subsidiary so that after giving effect to such designation the Subsidiaries of Parent other than
Material Subsidiaries do not generate (x) 45% or more of the revenues of Parent and its Subsidiaries or (y) 50% or more of the maintenance revenues of Parent and its Subsidiaries, in each case, for the 12 consecutive month period most
recently concluded; provided that, such Subsidiary or Subsidiaries, as the case may be, designated as a Material Subsidiary pursuant to this clause (a) shall have generated the highest revenues among Subsidiaries of Parent other
than Material Subsidiaries for the 12 consecutive month period most recently concluded. 
 (b) Promptly, and in
any event, within 15 days after the end of each quarter, notify Agent of any Subsidiary of Parent that became a Material Subsidiary pursuant to clause (a) or (b) of the definition of Material Subsidiary. 

(c) Upon designation of any Subsidiary as a Material Subsidiary after the Closing Date pursuant to clause
(a) or (b) of this Section, Parent shall deliver to Agent supplemental Schedules to this Agreement with respect to such Material Subsidiary. 

 

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	6.	 NEGATIVE COVENANTS. 

Each of Parent and Borrower covenants and agrees that, until termination of all of the Commitments and payment in full of
the Obligations, the Loan Parties will not and will not permit any of their Material Subsidiaries to do any of the following: 

6.1 Indebtedness. Create, incur, assume, suffer to exist, guarantee, or otherwise become or remain,
directly or indirectly, liable with respect to any Indebtedness, except for Permitted Indebtedness. 
 6.2
Liens. Create, incur, assume, or suffer to exist, directly or indirectly, any Lien on or with respect to any of its assets, of any kind, whether now owned or hereafter acquired, or any income or profits therefrom, except for Permitted
Liens. 
 6.3 Restrictions on Fundamental Changes. 

(a) Enter into any merger, amalgamation, consolidation, reorganization, or recapitalization, or reclassify its Stock,
except for (i) any merger, amalgamation or consolidation between Loan Parties, provided that Borrower must be the surviving entity of any such merger, amalgamation or consolidation to which it is a party and no merger, amalgamation or
consolidation may occur between Parent and any other Loan Party, (ii) any merger, amalgamation or consolidation between a Loan Party and Subsidiaries of Parent that are not Loan Parties so long as such Loan Party is the surviving entity of any
such merger, amalgamation or consolidation, and (iii) any merger, amalgamation or consolidation between Subsidiaries of Parent that are not Loan Parties, 

(b) Liquidate, wind up, or dissolve itself (or suffer any liquidation or dissolution), except for (i) the
liquidation or dissolution of non-operating Subsidiaries of Parent (other than Loan Parties) with nominal assets and nominal liabilities, (ii) the liquidation or dissolution of a Loan Party (other than Parent or a Borrower) or any of its
wholly-owned Subsidiaries so long as all of the assets (including any interest in any Stock) of such liquidating or dissolving Loan Party or Subsidiary are transferred to a Loan Party that is not liquidating or dissolving, or (iii) the
liquidation or dissolution of a Subsidiary of Parent that is not a Loan Party so long as all of the assets of such liquidating or dissolving Subsidiary are transferred to a Subsidiary of Parent that is not liquidating or dissolving, or 

(c) Suspend or go out of a substantial portion of its or their business, except as permitted pursuant to clauses
(a) or (b) above or in connection with the transactions permitted pursuant to Section 6.4. 

6.4 Disposal of Assets. Other than Permitted Dispositions, Permitted Investments, or transactions expressly
permitted by Sections 6.3 and 6.11, convey, sell, lease, license, assign, transfer, or otherwise dispose of (or enter into an agreement to convey, sell, lease, license, assign, transfer, or otherwise dispose of) any Loan Party’s
or any of its Material Subsidiaries’ assets. 
 6.5 Change Name. Change any Loan Party’s
or any of its Material Subsidiaries’ name, organizational or incorporation identification number, jurisdiction of organization/incorporation or organizational identity; provided, however, that any Loan Party or any of its Material
Subsidiaries may change their names upon at least 10 days prior written notice to Agent of such change. 
 6.6
Nature of Business. Make any change in the nature of its or their business as described in Schedule 6.6 or acquire any properties or assets that are not reasonably related to the conduct of such business activities;
provided, however, that the foregoing shall not prevent any Loan Party and any of its Material Subsidiaries from engaging in any business that is reasonably related or ancillary to its or their business. 

6.7 Prepayments and Amendments.  

(a) Except in connection with Refinancing Indebtedness permitted by Section 6.1, 

 

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 (i) optionally prepay, redeem, defease, purchase, or otherwise acquire any
Indebtedness of any Loan Party or any of its Material Subsidiaries, other than (A) the Obligations in accordance with this Agreement, and (B) Permitted Intercompany Advances, 

(ii) make any payment on account of Indebtedness that has been contractually subordinated in right of payment to the
Obligations if such payment is not permitted at such time under the subordination terms and conditions, or 

(iii) make any payment on account of Indebtedness owing to any Subsidiary of Parent that is not a Loan Party.

 (b) Directly or indirectly, amend, modify, or change any of the terms or provisions of 

(i) any agreement, instrument, document, indenture, or other writing evidencing or concerning Permitted Indebtedness
other than (A) the Obligations in accordance with this Agreement, (B) Permitted Intercompany Advances, (C) Permitted Holdings Advances, and (D) Indebtedness permitted under clauses (c), (h), (j) and
(k) of the definition of Permitted Indebtedness, 
 (ii) any Material Contract except to the extent
that such amendment, modification, alteration, increase, or change could not, individually or in the aggregate, reasonably be expected to be materially adverse to the interests of the Lenders, or 

(iii) the Governing Documents of any Loan Party or any of its Material Subsidiaries if the effect thereof, either
individually or in the aggregate, could reasonably be expected to be materially adverse to the interests of the Lenders. 

6.8 Change of Control. Cause, permit, or suffer, directly or indirectly, any Change of Control. 

6.9 Restricted Junior Payment. Make any Restricted Junior Payment; provided, however, that,
so long as it is permitted by applicable law, and so long as no Default or Event of Default shall have occurred and be continuing or would result therefrom, 

(a) Material Subsidiaries of the Loan Parties may, or may make distributions so that Parent may, pay the consideration
necessary to consummate any Permitted Acquisition in accordance with the agreements evidencing such Permitted Acquisition, 

(b) Loan Parties may make Permitted Holdings Advances, 

(c) Loan Parties or any of their Material Subsidiaries may make distributions to Parent for the sole purpose of allowing
Parent to and Parent shall use the proceeds thereof solely to make distributions to former employees, officers, or directors (or any spouses, ex-spouses, or estates of any of the foregoing) of Parent or any of its Subsidiaries on account of
redemptions of Stock of Holdings held by such Persons, provided, however, that the aggregate amount of such distributions made by Parent during the term of this Agreement plus the amount of Indebtedness outstanding under clause
(l) of the definition of Permitted Indebtedness, does not exceed $1,000,000 in the aggregate, 
 (d)
Subject to applicable law, the Loan Parties or any of their Material Subsidiaries may make distributions to Parent, and Parent may make distributions to Holdings, for the sole purpose of allowing Holdings to, and Holdings shall use the proceeds
thereof solely to, (i) pay federal and state income taxes and franchise taxes solely arising out of the consolidated operations of Parent and its Subsidiaries, after taking into account all available credits and deductions (provided that no
Loan Party or any of its Material Subsidiaries shall make any distribution to Holdings in any amount greater than the share of such taxes arising out of Parent’s consolidated net income), and (ii) so long as no Event of Default shall have
occurred and be continuing or would result therefrom, pay other reasonable administrative and maintenance expenses of Holdings arising solely out of the consolidated operations (including maintenance of existence) of Parent and its Subsidiaries, in
an aggregate amount not to exceed $250,000 in any fiscal year, and 
  

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 (e) Any other Restricted Junior Payments so long as the sum of
(i) Availability plus (ii) North America Cash is equal to or greater than $15,000,000 immediately before and after giving effect to making of such Restricted Junior Payment. 

6.10 Accounting Methods. Modify or change its fiscal year or its method of accounting (other than as may be
required to conform to GAAP). 
 6.11 Investments; Controlled Investments. 

(a) Except for Permitted Investments, directly or indirectly, make or acquire any Investment or incur any liabilities
(including contingent obligations) for or in connection with any Investment. 
 (b) Other than (i) an
aggregate amount of not more than $250,000 at any one time, in the case of the Loan Parties other than Parent, and (ii) amounts deposited into Deposit Accounts specially and exclusively used for payroll, payroll taxes and other employee wage
and benefit payments to or for the Loan Parties’ employees, make, acquire, or permit to exist Permitted Investments consisting of cash, Cash Equivalents, or amounts credited to Deposit Accounts or Securities Accounts unless Loan Parties other
than Parent, as applicable, and the applicable bank or securities intermediary have entered into Control Agreements with Agent governing such Permitted Investments in order to perfect (and further establish) Agent’s Liens in such Permitted
Investments. Except as provided in Section 6.11(b)(i) and (ii), Loan Parties other than Parent shall not establish or maintain any Deposit Account or Securities Account unless Agent shall have received a Control Agreement in
respect of such Deposit Account or Securities Account. 
 6.12 Transactions with Affiliates.
Directly or indirectly enter into or permit to exist any transaction with any Affiliate of Parent or any of its Subsidiaries except for: 

(a) transactions (other than the incurrence of expenses pursuant to the Services Agreement) between Parent or its
Subsidiaries, on the one hand, and any Affiliate of Parent or its Subsidiaries, on the other hand, so long as such transactions (i) are upon fair and reasonable terms, (ii) are fully disclosed to Agent prior to the consummation thereof, if
they involve one or more payments by Parent or its Subsidiaries in excess of $500,000 for any single transaction or series of related transactions, (iii) are made in the ordinary course of business, and (iv) are no less favorable, taken as
a whole, to Parent or its Subsidiaries, as applicable, than would be obtained in an arm’s length transaction with a non-Affiliate, 

(b) so long as it has been approved by Parent’s board of directors (or comparable governing body) in accordance with
applicable law, any indemnity provided for the benefit of directors (or comparable managers) of Parent, 
 (c)
so long as it has been approved by Parent’s board of directors (or comparable governing body) in accordance with applicable law, the payment of reasonable fees, compensation, severance, or employee benefit arrangements to employees, officers,
and outside directors of Parent in the ordinary course of business and consistent with industry practice, 
 (d)
transactions permitted by Section 6.3, Section 6.9 or Section 6.11, and 

(e) transactions set forth in the Services Agreement as in effect on the Closing Date. 

6.13 Use of Proceeds. The proceeds of any loan made hereunder will not be utilized for (a) any purpose
other than (i) on the Closing Date, to pay transactional fees, costs, and expenses incurred in connection with this Agreement, the other Loan Documents, and the transactions contemplated hereby and thereby, and (ii) thereafter (A) to
make Permitted Holdings Advances, (B) to fund working capital and Capital Expenditure needs of the Loan Parties and general corporate needs of the Loan Parties (including Permitted 

 

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Acquisitions), and (C) consistent with the terms and conditions hereof, for its lawful and permitted purposes and (b) any activities that may contravene U.S. Federal, state or
international laws and regulations, including, without limitation, any applicable anti-money laundering, economic sanctions, or anti-corruption laws and regulations. 

6.14 Non-Loan Party Subsidiaries. Except for the trademarks set forth on Exhibit A to the Trademark License
Agreement, permit Parent or any Subsidiary of Parent that is not a Loan Party to own, or hold licenses in, any trademarks, trade names, copyrights, patents, industrial designs, or licenses that are individually or in the aggregate material to the
business or operations of any Loan Party other than Parent. 
 6.15 Consignments. Consign any of
its or their Inventory or sell any of its or their Inventory on bill and hold, sale or return, sale on approval, or other conditional terms of sale. 

6.16 Inventory and Equipment with Bailees. Store the Inventory or Equipment of any Loan Party or any of its
Material Subsidiaries at any time now or hereafter with a bailee, warehouseman, or similar party. 
  

	7.	 FINANCIAL COVENANTS. 

(a) Each of Parent and Borrower covenants and agrees that, until termination of all of the Commitments and payment in
full of the Obligations, Parent and Borrower will comply with each of the following financial covenants: 
 (i)
Minimum EBITDA. On and after June 30, 2010, achieve EBITDA, measured on a quarter-end basis, of at least the required amount set forth in the following table for the applicable period set forth opposite thereto: 

 

			
	 Applicable Amount
	  	 Applicable Period

	$33,200,000	  	For the 12 month period ending 6/30/2010
		
	$32,700,000	  	For the 12 month period ending 9/30/2010
		
	$35,400,000	  	For the 12 month period ending 12/31/2010
		
	$36,100,000	  	For the 12 month period ending 3/31/2011
		
	$36,800,000	  	For the 12 month period ending 6/30/2011
		
	$37,400,000	  	For the 12 month period ending 9/30/2011
		
	$38,100,000	  	For the 12 month period ending 12/31/2011
		
	$38,600,000	  	For the 12 month period ending 3/31/2012
		
	$39,100,000	  	For the 12 month period ending 6/30/2012
		
	$39,700,000	  	For the 12 month period ending 9/30/2012
		
	$40,200,000	  	For the 12 month period ending 12/31/2012
		
	$41,000,000	  	For the 12 month period ending 3/31/2013

 

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	 Applicable Amount
	  	 Applicable Period

	$41,700,000	  	For the 12 month period ending 6/30/2013
		
	$42,500,000	  	For the 12 month period ending 9/30/2013
		
	$43,300,000	  	For the 12 month period ending 12/31/2013
		
	$44,000,000	  	For the 12 month period ending 3/31/2014

(ii) Fixed Charge Coverage Ratio. On and after June 30, 2010, have a Fixed Charge Coverage Ratio, measured
on a quarter-end basis, of at least the required amount set forth in the following table for the applicable period set forth opposite thereto: 
  

			
	 Applicable Ratio
	  	 Applicable Period

	1.25:1.00	  	For the 12 month period ending 6/30/2010
		
	1.25:1.00	  	For the 12 month period ending 9/30/2010
		
	1.25:1.00	  	For the 12 month period ending 12/31/2010
		
	1.25:1.00	  	For the 12 month period ending 3/31/2011
		
	1.25:1.00	  	For the 12 month period ending 6/30/2011
		
	1.25:1.00	  	For the 12 month period ending 9/30/2011
		
	1.25:1.00	  	For the 12 month period ending 12/31/2011
		
	1.25:1.00	  	For the 12 month period ending 3/31/2012
		
	1.25:1.00	  	For the 12 month period ending 6/30/2012
		
	1.25:1.00	  	For the 12 month period ending 9/30/2012
		
	1.25:1.00	  	For the 12 month period ending 12/31/2012
		
	1.25:1.00	  	For the 12 month period ending 3/31/2013
		
	1.25:1.00	  	For the 12 month period ending 6/30/2013
		
	1.25:1.00	  	For the 12 month period ending 9/30/2013
		
	1.25:1.00	  	For the 12 month period ending 12/31/2013
		
	1.25:1.00	  	For the 12 month period ending 3/31/2014

(iii) Outstanding Advances. Maintain outstanding Advances in an amount greater than (A) $15,000,000 during
the period of time from and after the Closing Date up to and including the date that is the third month anniversary of the Closing Date and (B) $7,500,000 during the period of time that is from and after the date immediately following the third
month anniversary of the Closing Date up to and including the date that is the twenty-first month anniversary of the Closing Date. 
  

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 (b) Each of Parent and Borrower covenants and agrees that, until termination
of all of the Commitments and payment in full of the Obligations, Borrower and Pivotal will comply with the following financial covenant: 

(i) TTM Recurring Revenues. On and after June 30, 2010, achieve TTM Recurring Revenues, measured on a
quarter-end basis, of at least the required amount set forth in the following table for the applicable period set forth opposite thereto: 
  

			
	 Applicable Amount
	  	 Applicable Period

	$33,200,000	  	For the 12 month period ending 6/30/2010
		
	$32,100,000	  	For the 12 month period ending 9/30/2010
		
	$32,500,000	  	For the 12 month period ending 12/31/2010
		
	$32,600,000	  	For the 12 month period ending 3/31/2011
		
	$32,600,000	  	For the 12 month period ending 6/30/2011
		
	$32,700,000	  	For the 12 month period ending 9/30/2011
		
	$32,700,000	  	For the 12 month period ending 12/31/2011
		
	$32,800,000	  	For the 12 month period ending 3/31/2012
		
	$32,900,000	  	For the 12 month period ending 6/30/2012
		
	$33,000,000	  	For the 12 month period ending 9/30/2012
		
	$33,100,000	  	For the 12 month period ending 12/31/2012
		
	$33,200,000	  	For the 12 month period ending 3/31/2013
		
	$33,300,000	  	For the 12 month period ending 6/30/2013
		
	$33,500,000	  	For the 12 month period ending 9/30/2013
		
	$33,600,000	  	For the 12 month period ending 12/31/2013
		
	$33,700,000	  	For the 12 month period ending 3/31/2014

  

	8.	 EVENTS OF DEFAULT. 

Any one or more of the following events shall constitute an event of default (each, an “Event of
Default”) under this Agreement: 
 8.1 If any Loan Party fails to pay when due and payable, or when
declared due and payable as permitted hereunder, (a) all or any portion of the Obligations consisting of interest, fees, or charges due the 

 

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Lender Group, reimbursement of Lender Group Expenses, or other amounts (other than any portion thereof constituting principal) constituting Obligations (including any portion thereof that accrues
after the commencement of an Insolvency Proceeding, regardless of whether allowed or allowable in whole or in part as a claim in any such Insolvency Proceeding), and such failure continues for a period of 3 Business Days, or (b) all or any
portion of the principal of the Obligations; 
 8.2 If any Loan Party or any of its Material Subsidiaries:

 (a) fails to perform or observe any covenant or other agreement contained in any of (i) Sections
3.3, 5.1, 5.2, 5.3 (solely if any Loan Party or any of its Material Subsidiaries is not in good standing in its jurisdiction of organization), 5.6, 5.7 (solely if any Loan Party or any of its Material
Subsidiaries refuses to allow Agent or its representatives or agents to visit such Loan Party’s or any of its Material Subsidiary’s properties, inspect its assets or books or records, examine and make copies of its books and records, or
discuss such Loan Party’s or any of its Material Subsidiary’s affairs, finances, and accounts with officers and employees of such Loan Party’s or any of its Material Subsidiary’s), 5.10, 5.11, 5.13, or
5.18 of this Agreement, (ii) Sections 6.1 through 6.16 of this Agreement, (iii) Section 7 of this Agreement, or (iv) Section 6 of the U.S. Security Agreement or Section 7 of the
Canadian Security Agreement; 
 (b) fails to perform or observe any covenant or other agreement contained in any
of Sections 5.3 (other than if any Loan Party or any of its Material Subsidiaries is not in good standing in its jurisdiction of organization), 5.4, 5.5, 5.8, 5.12, 5.14, 5.15, 5.16, and
5.17 of this Agreement and such failure continues for a period of 15 days after the earlier of (i) the date on which such failure shall first become known to any Senior Officer or (ii) the date on which written notice thereof is
given to Borrower by Agent; or 
 (c) fails to perform or observe any covenant or other agreement contained in
this Agreement, or in any of the other Loan Documents, in each case, other than any such covenant or agreement that is the subject of another provision of this Section 8 (in which event such other provision of this Section 8
shall govern), and such failure continues for a period of 30 days after the earlier of (i) the date on which such failure shall first become known to any Senior Officer or (ii) the date on which written notice thereof is given to Borrower
by Agent; 
 8.3 If one or more judgments, orders, or awards for the payment of money involving an aggregate
amount of $2,500,000 or more (except to the extent fully covered (other than to the extent of customary deductibles) by insurance pursuant to which the insurer has not denied coverage) is entered or filed against a Loan Party or any of its Material
Subsidiaries, or with respect to any of their respective assets, and either (a) there is a period of 45 consecutive days at any time after the entry of any such judgment, order, or award during which (1) the same is not discharged,
satisfied, vacated, or bonded pending appeal, or (2) a stay of enforcement thereof is not in effect, or (b) enforcement proceedings are commenced upon such judgment, order, or award; 

8.4 If an Insolvency Proceeding is commenced by a Loan Party or any of its Material Subsidiaries; 

8.5 If an Insolvency Proceeding is commenced against a Loan Party or any of its Material Subsidiaries and any of the
following events (or analogous events under other applicable laws) occur: (a) such Loan Party or such Material Subsidiary consents to the institution of such Insolvency Proceeding against it, (b) the petition commencing the Insolvency
Proceeding is not timely controverted, (c) the petition commencing the Insolvency Proceeding is not dismissed within 60 calendar days of the date of the filing thereof, (d) an interim trustee is appointed to take possession of all or any
substantial portion of the properties or assets of, or to operate all or any substantial portion of the business of, such Loan Party or its Material Subsidiary, or (e) an order for relief shall have been issued or entered therein; 

8.6 If any Loan Party or any of its Material Subsidiaries is enjoined, restrained, or in any way prevented by court order
from continuing to conduct all or any material portion of its business affairs; 
  

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 8.7(a) If there is a default in one or more agreements to which a Loan Party
or any of its Material Subsidiaries is a party with one or more third Persons relative to a Loan Party’s or any of its Material Subsidiaries’ Indebtedness involving an aggregate amount of $2,500,000 or more, and such default
(i) occurs at the final maturity of the obligations thereunder, or (ii) results in a right by such third Person, irrespective of whether exercised, to accelerate the maturity of such Loan Party’s or its Material Subsidiary’s
obligations thereunder, or (b) if any Loan Party fails to pay when due and payable, or when declared due and payable, any obligation in an aggregate amount of $1,000,000 or more under any Hedge Agreement; 

8.8 If any warranty, representation, certificate, statement, or Record made herein or in any other Loan Document or
delivered in writing to Agent or any Lender in connection with this Agreement or any other Loan Document proves to be untrue in any material respect (except that such materiality qualifier shall not be applicable to any representations and
warranties that already are qualified or modified by materiality in the text thereof) as of the date of issuance thereof or making or deemed making thereof; 

8.9 If the obligation of any Guarantor under any Guaranty is limited or terminated by operation of law or by such
Guarantor (other than in accordance with the terms of this Agreement); 
 8.10 If any Security Document or any
other Loan Document that purports to create a Lien, shall, for any reason, fail or cease to create a valid and perfected and, except to the extent of Permitted Liens which are permitted purchase money Liens or the interests of lessors under Capital
Leases, first priority Lien on the Collateral covered thereby, except (a) as a result of a disposition of the applicable Collateral in a transaction permitted under this Agreement, (b) with respect to Collateral the aggregate value of
which, for all such Collateral, does not exceed at any time, $750,000, or (c) as the result of an action or failure to act on the part of Agent; 

8.11 The validity or enforceability of any Loan Document shall at any time for any reason (other than solely as the
result of an action or failure to act on the part of Agent) be declared to be null and void, or the validity or enforceability thereof shall be contested by any Loan Party or its Subsidiaries, or a proceeding shall be commenced by any Loan Party or
its Subsidiaries, or by any Governmental Authority having jurisdiction over a Loan Party or its Subsidiaries, seeking to establish the invalidity or unenforceability thereof, or a Loan Party or its Subsidiaries shall deny that such Loan Party or its
Subsidiaries has any liability or obligation purported to be created under any Loan Document; or 
 8.12 If
there is any actual termination, cancellation, or modification to any Material Contract, where such termination, cancellation, or modification to such Material Contract could reasonably be expected to result in a Material Adverse Change. 

 

	9.	 RIGHTS AND REMEDIES. 

9.1 Rights and Remedies. Upon the occurrence and during the continuation of an Event of Default, Agent may,
and, at the instruction of the Required Lenders, shall (in each case under clauses (a) or (b) by written notice to Borrower), in addition to any other rights or remedies provided for hereunder or under any other Loan Document or by
applicable law, do any one or more of the following: 
 (a) declare the Obligations (other than the Bank Product
Obligations), whether evidenced by this Agreement or by any of the other Loan Documents immediately due and payable, whereupon the same shall become and be immediately due and payable and Borrower shall be obligated to repay all of such Obligations
in full, without presentment, demand, protest, or further notice or other requirements of any kind, all of which are hereby expressly waived by each Loan Party; 

(b) declare the Commitments terminated, whereupon the Commitments shall immediately be terminated together with
(i) any obligation of any Lender hereunder to make Advances, (ii) the obligation of the Swing Lender to make Swing Loans, and (iii) the obligation of the Issuing Lender to issue Letters of Credit; and 

 

 - 43 - 

 (c) exercise all other rights and remedies available to Agent or the Lenders
under the Loan Documents or applicable law. 
 The foregoing to the contrary notwithstanding, upon the occurrence of any Event
of Default described in Section 8.4 or Section 8.5, in addition to the remedies set forth above, without any notice to any Loan Party or any other Person or any act by the Lender Group, the Commitments shall automatically
terminate and the Obligations (other than the Bank Product Obligations), inclusive of, all accrued and unpaid interest thereon and all fees and all other amounts owing under this Agreement or under any of the other Loan Documents, shall
automatically and immediately become due and payable, and Borrower shall be obligated to repay all of such Obligations in full, without presentment, demand, protest, or notice of any kind, all of which are expressly waived by each Loan Party.

 9.2 Remedies Cumulative. The rights and remedies of the Lender Group under this Agreement, the
other Loan Documents, and all other agreements shall be cumulative. The Lender Group shall have all other rights and remedies not inconsistent herewith as provided under the Code, by law, or in equity. No exercise by the Lender Group of one right or
remedy shall be deemed an election, and no waiver by the Lender Group of any Event of Default shall be deemed a continuing waiver. No delay by the Lender Group shall constitute a waiver, election, or acquiescence by it. 

 

	10.	 WAIVERS; INDEMNIFICATION. 

10.1 Demand; Protest; etc. Each Loan Party waives demand, protest, notice of protest, notice of default or
dishonor, notice of payment and nonpayment, nonpayment at maturity, release, compromise, settlement, extension, or renewal of documents, instruments, chattel paper, and guarantees at any time held by the Lender Group on which any Loan Party may in
any way be liable. 
 10.2 The Lender Group’s Liability for Collateral. Each Loan Party
hereby agrees that: (a) so long as Agent complies with its obligations, if any, under the Code or other applicable law, the Lender Group shall not in any way or manner be liable or responsible for: (i) the safekeeping of the Collateral,
(ii) any loss or damage thereto occurring or arising in any manner or fashion from any cause, (iii) any diminution in the value thereof, or (iv) any act or default of any carrier, warehouseman, bailee, forwarding agency, or other
Person, and (b) all risk of loss, damage, or destruction of the Collateral shall be borne by Borrower. 

10.3 Indemnification. Borrower shall pay, indemnify, defend, and hold the Agent-Related Persons, the
Lender-Related Persons, and each Participant (each, an “Indemnified Person”) harmless (to the fullest extent permitted by law) from and against any and all claims, demands, suits, actions, investigations, proceedings, liabilities,
fines, costs, penalties, and damages, and all reasonable fees and disbursements of attorneys (in the absence of a continuing Event of Default, limited to a single counsel for the Lender Group together with any local counsel required by Agent),
experts, or consultants and all other costs and expenses actually incurred in connection therewith or in connection with the enforcement of this indemnification (as and when they are incurred and irrespective of whether suit is brought), at any time
asserted against, imposed upon, or incurred by any of them (a) in connection with or as a result of or related to the execution and delivery (provided that Borrower shall not be liable for costs and expenses (including attorneys fees) of any
Lender (other than WFCF) incurred in advising, structuring, drafting, reviewing, administering or syndicating the Loan Documents), enforcement, performance, or administration (including any restructuring or workout with respect hereto) of this
Agreement, any of the other Loan Documents, or the transactions contemplated hereby or thereby or the monitoring of Parent’s and its Subsidiaries’ compliance with the terms of the Loan Documents (provided, however, that the
indemnification in this clause (a) shall not extend to (i) disputes solely between or among the Lenders or (ii) disputes solely between or among the Lenders and their respective Affiliates; it being understood and agreed that the
indemnification in this clause (a) shall extend to disputes between or among Agent on the one hand, and one or more Lenders, or one or more of their Affiliates, on the other hand), (b) with respect to any investigation, litigation, or
proceeding related to this Agreement, any other Loan Document, or the use of the proceeds of the credit provided hereunder (irrespective of whether any Indemnified Person is a party thereto), or any act, omission, event, or circumstance in any
manner related thereto, and (c) in connection with or arising out of any presence or release of Hazardous Materials at, on, 

 

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under, to or from any assets or properties owned, leased or operated by Parent or any of its Subsidiaries or any Environmental Actions, Environmental Liabilities or Remedial Actions related in
any way to any such assets or properties of Parent or any of its Subsidiaries (each and all of the foregoing, the “Indemnified Liabilities”). The foregoing to the contrary notwithstanding, Borrower shall have no obligation to any
Indemnified Person under this Section 10.3 with respect to (i) any Indemnified Liability that a court of competent jurisdiction finally determines to have resulted from the gross negligence or willful misconduct of such Indemnified
Person or its officers, directors, employees, attorneys, or agents, (ii) payments or interest paid by the Lender to the extent attributable to such Lender being a Defaulting Lender, or (iii) Taxes, the indemnification for which shall be
governed solely and exclusively by Section 16. This provision shall survive the termination of this Agreement and the repayment of the Obligations. If any Indemnified Person makes any payment to any other Indemnified Person with respect
to an Indemnified Liability as to which Borrower was required to indemnify the Indemnified Person receiving such payment, the Indemnified Person making such payment is entitled to be indemnified and reimbursed by Borrower with respect thereto.
WITHOUT LIMITATION, THE FOREGOING INDEMNITY SHALL APPLY TO EACH INDEMNIFIED PERSON WITH RESPECT TO INDEMNIFIED LIABILITIES WHICH IN WHOLE OR IN PART ARE CAUSED BY OR ARISE OUT OF ANY NEGLIGENT ACT OR OMISSION OF SUCH INDEMNIFIED PERSON OR OF ANY
OTHER PERSON; PROVIDED, THAT, THE FOREGOING INDEMNITY SHALL NOT APPLY IF A COURT OF COMPETENT JURISDICTION DETERMINES SUCH INDEMNIFIED LIABILITIES HAVE RESULTED FROM THE GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OF SUCH INDEMNIFIED PERSON OR ITS
OFFICERS, DIRECTORS, EMPLOYEES, ATTORNEYS, OR AGENTS. 
  

	11.	 NOTICES. 

Unless otherwise provided in this Agreement, all notices or demands relating to this Agreement or any other Loan Document
shall be in writing and (except for financial statements and other informational documents which may be sent by first-class mail, postage prepaid) shall be personally delivered or sent by registered or certified mail (postage prepaid, return receipt
requested), overnight courier, electronic mail (at such email addresses as a party may designate in accordance herewith), or telefacsimile. In the case of notices or demands to Borrower or Agent, as the case may be, they shall be sent to the
respective address set forth below: 
  

			
	 If to Borrower:
	  	ROSS SYSTEMS, INC.
		  	 2002 Summit Boulevard, Suite 700

		  	 Atlanta, GA 30319

		  	 Attn: Chief Financial Officer and General Counsel

		  	 Fax No. (770) 351-9506

		
	 with copies to:
	  	GOODWIN PROCTER LLP
		  	 The New York Times Building

		  	 620 Eighth Avenue

		  	 New York, NY 10018-1405

		  	 Attn: Eric R. Reimer, Esq.

		  	 Fax No.: (212) 355-3333

		
	 If to Agent:
	  	WELLS FARGO CAPITAL FINANCE, LLC
		
		  	 One Boston Place, 18th Floor

		  	 Boston, Massachusetts 02108

		  	 Attn: Technology Finance Manager

		  	 Fax No.: (617)722-9493

 

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	 with copies to:
	  	 SCHULTE ROTH & ZABEL LLP

		  	 919 Third Avenue

		  	 New York, New York 10022

		  	 Attention: Frederic L. Ragucci, Esq.

		  	 Fax No.: (212) 593-5955

Any party hereto may change the address at which they are to receive notices hereunder, by notice in writing in the
foregoing manner given to the other party. All notices or demands sent in accordance with this Section 11, shall be deemed received on the earlier of the date of actual receipt or 3 Business Days after the deposit thereof in the mail;
provided, that (a) notices sent by overnight courier service shall be deemed to have been given when received, (b) notices by facsimile shall be deemed to have been given when sent (except that, if not given during normal business
hours for the recipient, shall be deemed to have been given at the opening of business on the next Business Day for the recipient) and (c) notices by electronic mail shall be deemed received upon the sender’s receipt of an acknowledgment
from the intended recipient (such as by the “return receipt requested” function, as available, return email or other written acknowledgment). 
  

	12.	 CHOICE OF LAW AND VENUE; JURY TRIAL WAIVER. 

(a) THE VALIDITY OF THIS AGREEMENT AND THE OTHER LOAN DOCUMENTS (UNLESS EXPRESSLY PROVIDED TO THE CONTRARY IN ANOTHER
LOAN DOCUMENT IN RESPECT OF SUCH OTHER LOAN DOCUMENT), THE CONSTRUCTION, INTERPRETATION, AND ENFORCEMENT HEREOF AND THEREOF, AND THE RIGHTS OF THE PARTIES HERETO AND THERETO WITH RESPECT TO ALL MATTERS ARISING HEREUNDER OR THEREUNDER OR RELATED
HERETO OR THERETO SHALL BE DETERMINED UNDER, GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK. 

(b) THE PARTIES AGREE THAT ALL ACTIONS OR PROCEEDINGS ARISING IN CONNECTION WITH THIS AGREEMENT AND THE OTHER LOAN
DOCUMENTS SHALL BE TRIED AND LITIGATED ONLY IN THE STATE AND, TO THE EXTENT PERMITTED BY APPLICABLE LAW, FEDERAL COURTS LOCATED IN THE COUNTY OF NEW YORK, STATE OF NEW YORK; PROVIDED, HOWEVER, THAT ANY SUIT SEEKING ENFORCEMENT AGAINST
ANY COLLATERAL OR OTHER PROPERTY MAY BE BROUGHT, AT AGENT’S OPTION, IN THE COURTS OF ANY JURISDICTION WHERE AGENT ELECTS TO BRING SUCH ACTION OR WHERE SUCH COLLATERAL OR OTHER PROPERTY MAY BE FOUND. EACH OF PARENT AND BORROWER AND EACH MEMBER
OF THE LENDER GROUP WAIVE, TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, ANY RIGHT EACH MAY HAVE TO ASSERT THE DOCTRINE OF FORUM NON CONVENIENS OR TO OBJECT TO VENUE TO THE EXTENT ANY PROCEEDING IS BROUGHT IN ACCORDANCE WITH
THIS SECTION 12(b). 
 (c) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH OF PARENT AND
BORROWER AND EACH MEMBER OF THE LENDER GROUP HEREBY WAIVE THEIR RESPECTIVE RIGHTS TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF ANY OF THE LOAN DOCUMENTS OR ANY OF THE TRANSACTIONS CONTEMPLATED THEREIN, INCLUDING
CONTRACT CLAIMS, TORT CLAIMS, BREACH OF DUTY CLAIMS, AND ALL OTHER COMMON LAW OR STATUTORY CLAIMS. EACH OF PARENT AND BORROWER AND EACH MEMBER OF THE LENDER GROUP REPRESENT THAT EACH HAS REVIEWED THIS WAIVER AND EACH KNOWINGLY AND VOLUNTARILY WAIVES
ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL. IN THE EVENT OF LITIGATION, A COPY OF THIS AGREEMENT MAY BE FILED AS A WRITTEN CONSENT TO A TRIAL BY THE COURT. 

 

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	13.	 ASSIGNMENTS AND PARTICIPATIONS; SUCCESSORS. 

13.1 Assignments and Participations. 

(a) With the prior written consent of Agent and Borrower, which consent of Agent and Borrower shall not be unreasonably
withheld, delayed or conditioned, and shall not be required (i) in the case of Borrower, if a Default or an Event of Default has occurred and is continuing, or (ii) in the case of Agent and Borrower, in connection with an assignment to a
Person that is a Lender or an Affiliate (other than individuals) of a Lender, any Lender may assign and delegate to one or more assignees (each, an “Assignee”; provided, however, that neither Parent nor any Affiliate
of Parent shall be permitted to become an Assignee) all or any portion of the Obligations, the Commitments and the other rights and obligations of such Lender hereunder and under the other Loan Documents, in a minimum amount (unless waived by Agent)
of $5,000,000 (except such minimum amount shall not apply to (A) an assignment or delegation by any Lender to any other Lender or an Affiliate of any Lender or (B) a group of new Lenders, each of which is an Affiliate of each other or a
Related Fund of such new Lender to the extent that the aggregate amount to be assigned to all such new Lenders is at least $5,000,000); provided, however, that Borrower and Agent may continue to deal solely and directly with such
Lender in connection with the interest so assigned to an Assignee until (1) written notice of such assignment, together with payment instructions, addresses, and related information with respect to the Assignee, have been given to Borrower and
Agent by such Lender and the Assignee, (2) such Lender and its Assignee have delivered to Borrower and Agent an Assignment and Acceptance and Agent has notified the assigning Lender of its receipt thereof in accordance with
Section 13.1(b), and (3) unless waived by Agent, the assigning Lender or Assignee has paid to Agent for Agent’s separate account a processing fee in the amount of $3,500. 

(b) From and after the date that Agent notifies the assigning Lender (with a copy to Borrower) that it has received an
executed Assignment and Acceptance and, if applicable, payment of the required processing fee, (i) the Assignee thereunder shall be a party hereto and, to the extent that rights and obligations hereunder have been assigned to it pursuant to
such Assignment and Acceptance, shall be a “Lender” and shall have the rights and obligations of a Lender under the Loan Documents, and (ii) the assigning Lender shall, to the extent that rights and obligations hereunder and under the
other Loan Documents have been assigned by it pursuant to such Assignment and Acceptance, relinquish its rights (except with respect to Section 10.3) and be released from any future obligations under this Agreement (and in the case of an
Assignment and Acceptance covering all or the remaining portion of an assigning Lender’s rights and obligations under this Agreement and the other Loan Documents, such Lender shall cease to be a party hereto and thereto); provided,
however, that (x) nothing contained herein shall release any assigning Lender from obligations that survive the termination of this Agreement, including such assigning Lender’s obligations under Section 15 and
Section 17.9(a), and (y) both the assigning Lender and Assignee shall be entitled to rely on the provisions of Section 16 (subject to the limitations therein). 

(c) By executing and delivering an Assignment and Acceptance, the assigning Lender thereunder and the Assignee thereunder
confirm to and agree with each other and the other parties hereto as follows: (i) other than as provided in such Assignment and Acceptance, such assigning Lender makes no representation or warranty and assumes no responsibility with respect to
any statements, warranties or representations made in or in connection with this Agreement or the execution, legality, validity, enforceability, genuineness, sufficiency or value of this Agreement or any other Loan Document furnished pursuant
hereto, (ii) such assigning Lender makes no representation or warranty and assumes no responsibility with respect to the financial condition of Borrower or the performance or observance by Borrower of any of its obligations under this Agreement
or any other Loan Document furnished pursuant hereto, (iii) such Assignee confirms that it has received a copy of this Agreement, together with such other documents and information as it has deemed appropriate to make its own credit analysis
and decision to enter into such Assignment and Acceptance, (iv) such Assignee will, independently and without reliance upon Agent, such assigning Lender or any other Lender, and based on such documents and information as it shall deem
appropriate at the time, continue to make its own credit decisions in taking or not taking action under this Agreement, (v) such Assignee appoints and authorizes Agent to take such actions and to exercise such powers under this Agreement and
the other Loan Documents as are delegated to Agent, by the terms hereof and thereof, together with such powers as are reasonably incidental thereto, and (vi) such Assignee agrees that it will perform all of the obligations which by the terms of
this Agreement are required to be performed by it as a Lender. 
  

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 (d) Immediately upon Agent’s receipt of the required processing fee, if
applicable, and delivery of notice to the assigning Lender pursuant to Section 13.1(b), this Agreement shall be deemed to be amended to the extent, but only to the extent, necessary to reflect the addition of the Assignee and the
resulting adjustment of the Commitments arising therefrom. The Commitment allocated to each Assignee shall reduce such Commitments of the assigning Lender pro tanto. 

(e) Any Lender may at any time sell to one or more commercial banks, financial institutions, or other Persons (a
“Participant”) participating interests in all or any portion of its Obligations, its Commitment, and the other rights and interests of that Lender (the “Originating Lender”) hereunder and under the other Loan
Documents; provided, however, that (i) the Originating Lender shall remain a “Lender” for all purposes of this Agreement and the other Loan Documents and the Participant receiving the participating interest in the
Obligations, the Commitments, and the other rights and interests of the Originating Lender hereunder shall not constitute a “Lender” hereunder or under the other Loan Documents and the Originating Lender’s obligations under this
Agreement shall remain unchanged, (ii) the Originating Lender shall remain solely responsible for the performance of such obligations, (iii) Borrower, Agent, and the Lenders shall continue to deal solely and directly with the Originating
Lender in connection with the Originating Lender’s rights and obligations under this Agreement and the other Loan Documents, (iv) no Lender shall transfer or grant any participating interest under which the Participant has the right to
approve any amendment to, or any consent or waiver with respect to, this Agreement or any other Loan Document, except to the extent such amendment to, or consent or waiver with respect to this Agreement or of any other Loan Document would
(A) extend the final maturity date of the Obligations hereunder in which such Participant is participating, (B) reduce the interest rate applicable to the Obligations hereunder in which such Participant is participating, (C) release
all or substantially all of the Collateral or guaranties (except to the extent expressly provided herein or in any of the Loan Documents) supporting the Obligations hereunder in which such Participant is participating, (D) postpone the payment
of, or reduce the amount of, the interest or fees payable to such Participant through such Lender (other than a waiver of default interest), or (E) change the amount or due dates of scheduled principal repayments or prepayments or premiums, and
(v) all amounts payable by Borrower hereunder shall be determined as if such Lender had not sold such participation, except that, if amounts outstanding under this Agreement are due and unpaid, or shall have been declared or shall have become
due and payable upon the occurrence of an Event of Default, each Participant shall be deemed to have the right of set off in respect of its participating interest in amounts owing under this Agreement to the same extent as if the amount of its
participating interest were owing directly to it as a Lender under this Agreement. The rights of any Participant only shall be derivative through the Originating Lender with whom such Participant participates and no Participant shall have any rights
under this Agreement or the other Loan Documents or any direct rights as to the other Lenders, Agent, Borrower, the Collections of any Loan Party, the Collateral, or otherwise in respect of the Obligations. No Participant shall have the right to
participate directly in the making of decisions by the Lenders among themselves. 
 (f) In connection with any
such assignment or participation or proposed assignment or participation or any grant of a security interest in, or pledge of, its rights under and interest in this Agreement, a Lender may, subject to the provisions of Section 17.9,
disclose all documents and information which it now or hereafter may have relating to Parent and its Subsidiaries and their respective businesses. 

(g) Any other provision in this Agreement notwithstanding, any Lender may at any time create a security interest in, or
pledge, all or any portion of its rights under and interest in this Agreement in favor of any Federal Reserve Bank in accordance with Regulation A of the Federal Reserve Bank or U.S. Treasury Regulation 31 CFR §203.24, and such Federal Reserve
Bank may enforce such pledge or security interest in any manner permitted under applicable law. 
 (h) Agent (as
a non-fiduciary agent on behalf of Borrower) shall maintain, or cause to be maintained, a register (the “Register”) on which it enters the name and address of each Lender as the registered owner of the Obligations (and the principal
amount thereof and stated interest thereon) held by such Lender (each, a “Registered Loan”). Other than in connection with an assignment by a Lender of all or any portion of its portion of the Advances or Commitments to an Affiliate
of such Lender or a Related Fund of such Lender (i) a Registered Loan (and the registered note, if any, evidencing the same) may be assigned or sold in whole 

 

 - 48 - 

 
or in part only by registration of such assignment or sale on the Register (and each registered note shall expressly so provide) and (ii) any assignment or sale of all or part of such
Registered Loan (and the registered note, if any, evidencing the same) may be effected only by registration of such assignment or sale on the Register, together with the surrender of the registered note, if any, evidencing the same duly endorsed by
(or accompanied by a written instrument of assignment or sale duly executed by) the holder of such registered note, whereupon, at the request of the designated assignee(s) or transferee(s), one or more new registered notes in the same aggregate
principal amount shall be issued to the designated assignee(s) or transferee(s). Prior to the registration of assignment or sale of any Registered Loan (and the registered note, if any evidencing the same), Borrower shall treat the Person in whose
name such Registered Loan (and the registered note, if any, evidencing the same) is registered as the owner thereof for the purpose of receiving all payments thereon and for all other purposes, notwithstanding notice to the contrary. In the case of
any assignment by a Lender of all or any portion of the Advances or Commitments to an Affiliate of such Lender or a Related Fund of such Lender, and which assignment is not recorded in the Register, the assigning Lender, on behalf of Borrower, shall
maintain a register comparable to the Register. 
 (i) In the event that a Lender sells participations in the
Registered Loan, such Lender, as a non-fiduciary agent on behalf of Borrower, shall maintain (or cause to be maintained) a register on which it enters the name of all participants in the Registered Loans held by it (and the principal amount (and
stated interest thereon) of the portion of such Registered Loans that is subject to such participations) (the “Participant Register”). A Registered Loan (and the Registered Note, if any, evidencing the same) may be participated in
whole or in part only by registration of such participation on the Participant Register (and each registered note shall expressly so provide). Any participation of such Registered Loan (and the registered note, if any, evidencing the same) may be
effected only by the registration of such participation on the Participant Register. 
 (j) Agent shall make a
copy of the Register (and each Lender shall make a copy of its Participant Register in the extent it has one) available for review by Borrower from time to time as Borrower may reasonably request. 

13.2 Successors. This Agreement shall bind and inure to the benefit of the respective successors and
assigns of each of the parties; provided, however, that neither Parent nor Borrower may assign this Agreement or any rights or duties hereunder without the Lenders’ prior written consent and any prohibited assignment shall be
absolutely void ab initio. No consent to assignment by the Lenders shall release Parent or Borrower from its Obligations. A Lender may assign this Agreement and the other Loan Documents and its rights and duties hereunder and thereunder
pursuant to Section 13.1 and, except as expressly required pursuant to Section 13.1, no consent or approval by Parent or Borrower is required in connection with any such assignment. 

 

	14.	 AMENDMENTS; WAIVERS. 

14.1 Amendments and Waivers.  

(a) No amendment, waiver or other modification of any provision of this Agreement or any other Loan Document (other than
Bank Product Agreements or the Fee Letter), and no consent with respect to any departure by Parent or Borrower therefrom, shall be effective unless the same shall be in writing and signed by the Required Lenders (or by Agent at the written request
of the Required Lenders) and the Loan Parties that are party thereto, and then any such waiver or consent shall be effective, but only in the specific instance and for the specific purpose for which given; provided, however, that no
such waiver, amendment, or consent shall, unless in writing and signed by all of the Lenders directly affected thereby and all of the Loan Parties that are party thereto, do any of the following: 

(i) increase the amount of or extend the expiration date of any Commitment of any Lender or amend, modify, or eliminate
the last sentence of Section 2.4(c)(i), 
  

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 (ii) postpone or delay any date fixed by this Agreement or any other Loan
Document for any payment of principal, interest, fees, or other amounts due hereunder or under any other Loan Document, 

(iii) reduce the principal of, or the rate of interest on, any loan or other extension of credit hereunder, or reduce
any fees or other amounts payable hereunder or under any other Loan Document (except (y) in connection with the waiver of applicability of Section 2.6(c) (which waiver shall be effective with the written consent of the Required
Lenders), and (z) that any amendment or modification of defined terms used in the financial covenants in this Agreement shall not constitute a reduction in the rate of interest or a reduction of fees for purposes of this clause (iii)),

 (iv) amend, modify, or eliminate this Section or any provision of this Agreement providing for consent or
other action by all Lenders, 
 (v) other than as permitted by Section 15.11, release Agent’s
Lien in and to any of the Collateral, 
 (vi) amend, modify, or eliminate the definition of “Required
Lenders” or “Pro Rata Share”, 
 (vii) contractually subordinate any of Agent’s Liens,

 (viii) other than in connection with a merger, liquidation, dissolution or sale of such Person expressly
permitted by the terms hereof or the other Loan Documents, release Borrower or any Guarantor from any obligation for the payment of money or consent to the assignment or transfer by Borrower or any Guarantor of any of its rights or duties under this
Agreement or the other Loan Documents, 
 (ix) amend, modify, or eliminate any of the provisions of
Section 2.4(b)(i) or (ii) or Section 2.4(e) or (f), 
 (x) amend any of the
provisions of Section 2.14, 
 (xi) amend, modify, or eliminate any of the provisions of
Section 13.1(a) to permit a Loan Party or an Affiliate of a Loan Party to be permitted to become an Assignee, or 

(xii) amend, modify, or eliminate the definition of Credit Amount or any of the defined terms that are used in such
definition to the extent that any such change results in more credit being made available to Borrower based upon the Credit Amount, but not otherwise, or the definition of Maximum Revolver Amount, or change Section 2.1(c). 

(b) No amendment, waiver, modification, elimination, or consent shall amend, modify, or waive (i) the definition of,
or any of the terms or provisions of, the Fee Letter, without the written consent of Agent and Borrower (and shall not require the written consent of any of the Lenders), and (ii) any provision of Section 15 pertaining to Agent, or
any other rights or duties of Agent under this Agreement or the other Loan Documents, without the written consent of Agent, Borrower, and the Required Lenders. 

(c) No amendment, waiver, modification, elimination, or consent shall amend, modify, or waive any provision of this
Agreement or the other Loan Documents pertaining to Issuing Lender, or any other rights or duties of Issuing Lender under this Agreement or the other Loan Documents, without the written consent of Issuing Lender, Agent, Borrower, and the Required
Lenders. 
 (d) No amendment, waiver, modification, elimination, or consent shall amend, modify, or waive any
provision of this Agreement or the other Loan Documents pertaining to Swing Lender, or any other rights or duties of Swing Lender under this Agreement or the other Loan Documents, without the written consent of Swing Lender, Agent, Borrower, and the
Required Lenders. 
  

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 (e) Anything in this Section 14.1 to the contrary
notwithstanding, (i) any amendment, modification, elimination, waiver, consent, termination, or release of, or with respect to, any provision of this Agreement or any other Loan Document that relates only to the relationship of the Lender Group
among themselves, and that does not affect the rights or obligations of Parent or Borrower, shall not require consent by or the agreement of any Loan Party, and (ii) any amendment, waiver, modification, elimination, or consent of or with
respect to any provision of this Agreement or any other Loan Document may be entered into without the consent of, or over the objection of, any Defaulting Lender. 

14.2 Replacement of Certain Lenders. 

(a) If (i) any action to be taken by the Lender Group or Agent hereunder requires the consent, authorization, or
agreement of any Lender and if such action has received the consent, authorization, or agreement of the Required Lenders but not such greater number of the Lenders as may be required by Section 14.1, or (ii) any Lender makes a claim
for compensation under Section 16, then Borrower or Agent, upon at least 5 Business Days prior irrevocable notice, may permanently replace any Lender that failed to give its consent, authorization, or agreement (a “Holdout
Lender”) or any Lender that made a claim for compensation (a “Tax Lender”) with one or more Replacement Lenders, and the Holdout Lender or Tax Lender, as applicable, shall have no right to refuse to be replaced hereunder.
Such notice to replace the Holdout Lender or Tax Lender, as applicable, shall specify an effective date for such replacement, which date shall not be later than 15 Business Days after the date such notice is given. 

(b) Prior to the effective date of such replacement, the Holdout Lender or Tax Lender, as applicable, and each
Replacement Lender shall execute and deliver an Assignment and Acceptance, subject only to the Holdout Lender or Tax Lender, as applicable, being repaid in full its share of the outstanding Obligations (without any premium or penalty of any kind
whatsoever, but including (i) all interest, fees and other amounts that may be due in payable in respect thereof, and (ii) an assumption of its Pro Rata Share of the Letters of Credit). If the Holdout Lender or Tax Lender, as applicable,
shall refuse or fail to execute and deliver any such Assignment and Acceptance prior to the effective date of such replacement, Agent may, but shall not be required to, execute and deliver such Assignment and Acceptance in the name or and on behalf
of the Holdout Lender or Tax Lender, as applicable, and irrespective of whether Agent executes and delivers such Assignment and Acceptance, the Holdout Lender or Tax Lender, as applicable, shall be deemed to have executed and delivered such
Assignment and Acceptance. The replacement of any Holdout Lender or Tax Lender, as applicable, shall be made in accordance with the terms of Section 13.1. Until such time as one or more Replacement Lenders shall have acquired all of the
Obligations, the Commitments, and the other rights and obligations of the Holdout Lender or Tax Lender, as applicable, hereunder and under the other Loan Documents, the Holdout Lender or Tax Lender, as applicable, shall remain obligated to make the
Holdout Lender’s or Tax Lender’s, as applicable, Pro Rata Share of Advances and to purchase a participation in each Letter of Credit, in an amount equal to its Pro Rata Share of such Letters of Credit. 

14.3 No Waivers; Cumulative Remedies. No failure by Agent or any Lender to exercise any right, remedy, or
option under this Agreement or any other Loan Document, or delay by Agent or any Lender in exercising the same, will operate as a waiver thereof. No waiver by Agent or any Lender will be effective unless it is in writing, and then only to the extent
specifically stated. No waiver by Agent or any Lender on any occasion shall affect or diminish Agent’s and each Lender’s rights thereafter to require strict performance by Parent and Borrower of any provision of this Agreement.
Agent’s and each Lender’s rights under this Agreement and the other Loan Documents will be cumulative and not exclusive of any other right or remedy that Agent or any Lender may have. 

 

	15.	 AGENT; THE LENDER GROUP. 

15.1 Appointment and Authorization of Agent. Each Lender hereby designates and appoints WFCF as its agent
under this Agreement and the other Loan Documents and each Lender hereby irrevocably authorizes (and by entering into a Bank Product Agreement, each Bank Product Provider shall be deemed to designate, appoint, and authorize) Agent to execute and
deliver each of the other Loan Documents on its behalf and to take such other action on its behalf under the provisions of this Agreement and each other Loan 

 

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Document and to exercise such powers and perform such duties as are expressly delegated to Agent by the terms of this Agreement or any other Loan Document, together with such powers as are
reasonably incidental thereto. Agent agrees to act as agent for and on behalf of the Lenders (and the Bank Product Providers) on the conditions contained in this Section 15. The provisions of this Section 15 are solely for
the benefit of Agent and the Lenders, and Parent and its Subsidiaries shall have no rights as a third party beneficiary of any of the provisions contained herein. Any provision to the contrary contained elsewhere in this Agreement or in any other
Loan Document notwithstanding, Agent shall not have any duties or responsibilities, except those expressly set forth herein or in the other Loan Documents, nor shall Agent have or be deemed to have any fiduciary relationship with any Lender (or Bank
Product Provider), and no implied covenants, functions, responsibilities, duties, obligations or liabilities shall be read into this Agreement or any other Loan Document or otherwise exist against Agent. Without limiting the generality of the
foregoing, the use of the term “agent” in this Agreement or the other Loan Documents with reference to Agent is not intended to connote any fiduciary or other implied (or express) obligations arising under agency doctrine of any applicable
law. Instead, such term is used merely as a matter of market custom, and is intended to create or reflect only a representative relationship between independent contracting parties. Each Lender hereby further authorizes (and by entering into a Bank
Product Agreement, each Bank Product Provider shall be deemed to authorize) Agent to act as the secured party under each of the Loan Documents that create a Lien on any item of Collateral. Except as expressly otherwise provided in this Agreement,
Agent shall have and may use its sole discretion with respect to exercising or refraining from exercising any discretionary rights or taking or refraining from taking any actions that Agent expressly is entitled to take or assert under or pursuant
to this Agreement and the other Loan Documents. Without limiting the generality of the foregoing, or of any other provision of the Loan Documents that provides rights or powers to Agent, Lenders agree that Agent shall have the right to exercise the
following powers as long as this Agreement remains in effect: (a) maintain, in accordance with its customary business practices, ledgers and records reflecting the status of the Obligations, the Collateral, the Collections of the Loan Parties
(other than Parent), and related matters, (b) execute or file any and all financing or similar statements or notices, amendments, renewals, supplements, documents, instruments, proofs of claim, notices and other written agreements with respect
to the Loan Documents, (c) make Advances, for itself or on behalf of Lenders, as provided in the Loan Documents, (d) exclusively receive, apply, and distribute the Collections of the Loan Parties (other than Parent) as provided in the Loan
Documents, (e) open and maintain such bank accounts and cash management arrangements as Agent deems necessary and appropriate in accordance with the Loan Documents for the foregoing purposes with respect to the Collateral and the Collections of
the Loan Parties (other than Parent), (f) perform, exercise, and enforce any and all other rights and remedies of the Lender Group with respect to Parent or its Subsidiaries, the Obligations, the Collateral, the Collections of the Loan Parties
(other than Parent), or otherwise related to any of same as provided in the Loan Documents, and (g) incur and pay such Lender Group Expenses as Agent may deem necessary or appropriate for the performance and fulfillment of its functions and
powers pursuant to the Loan Documents. 
 15.2 Delegation of Duties. Agent may execute any of its
duties under this Agreement or any other Loan Document by or through agents, employees or attorneys in fact and shall be entitled to advice of counsel concerning all matters pertaining to such duties. Agent shall not be responsible for the
negligence or misconduct of any agent or attorney in fact that it selects as long as such selection was made without gross negligence or willful misconduct. 

15.3 Liability of Agent. None of the Agent-Related Persons shall (a) be liable for any action taken or
omitted to be taken by any of them under or in connection with this Agreement or any other Loan Document or the transactions contemplated hereby (except for its own gross negligence or willful misconduct), or (b) be responsible in any manner to
any of the Lenders (or Bank Product Providers) for any recital, statement, representation or warranty made by Parent or any of its Subsidiaries or Affiliates, or any officer or director thereof, contained in this Agreement or in any other Loan
Document, or in any certificate, report, statement or other document referred to or provided for in, or received by Agent under or in connection with, this Agreement or any other Loan Document, or the validity, effectiveness, genuineness,
enforceability or sufficiency of this Agreement or any other Loan Document, or for any failure of Parent or its Subsidiaries or any other party to any Loan Document to perform its obligations hereunder or thereunder. No Agent-Related Person shall be
under any obligation to any Lender (or Bank Product Provider) to ascertain or to inquire as to the observance or performance of any of the agreements contained in, or conditions of, this Agreement or any other Loan Document, or to inspect the books
and records or properties of Parent or its Subsidiaries. 
  

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 15.4 Reliance by Agent. Agent shall be entitled to rely, and
shall be fully protected in relying, upon any writing, resolution, notice, consent, certificate, affidavit, letter, telegram, telefacsimile or other electronic method of transmission, telex or telephone message, statement or other document or
conversation believed by it to be genuine and correct and to have been signed, sent, or made by the proper Person or Persons, and upon advice and statements of legal counsel (including counsel to any Loan Party or counsel to any Lender), independent
accountants and other experts selected by Agent. Agent shall be fully justified in failing or refusing to take any action under this Agreement or any other Loan Document unless Agent shall first receive such advice or concurrence of the Lenders as
it deems appropriate and until such instructions are received, Agent shall act, or refrain from acting, as it deems advisable. If Agent so requests, it shall first be indemnified to its reasonable satisfaction by the Lenders (and, if it so elects,
the Bank Product Providers) against any and all liability and expense that may be incurred by it by reason of taking or continuing to take any such action. Agent shall in all cases be fully protected in acting, or in refraining from acting, under
this Agreement or any other Loan Document in accordance with a request or consent of the Required Lenders and such request and any action taken or failure to act pursuant thereto shall be binding upon all of the Lenders (and Bank Product Providers).

 15.5 Notice of Default or Event of Default. Agent shall not be deemed to have knowledge or
notice of the occurrence of any Default or Event of Default, except with respect to defaults in the payment of principal, interest, fees, and expenses required to be paid to Agent for the account of the Lenders and, except with respect to Events of
Default of which Agent has actual knowledge, unless Agent shall have received written notice from a Lender or Borrower referring to this Agreement, describing such Default or Event of Default, and stating that such notice is a “notice of
default.” Agent promptly will notify the Lenders of its receipt of any such notice or of any Event of Default of which Agent has actual knowledge. If any Lender obtains actual knowledge of any Event of Default, such Lender promptly shall notify
the other Lenders and Agent of such Event of Default. Each Lender shall be solely responsible for giving any notices to its Participants, if any. Subject to Section 15.4, Agent shall take such action with respect to such Default or Event
of Default as may be requested by the Required Lenders in accordance with Section 9; provided, however, that unless and until Agent has received any such request, Agent may (but shall not be obligated to) take such action,
or refrain from taking such action, with respect to such Default or Event of Default as it shall deem advisable. 

15.6 Credit Decision. Each Lender (and Bank Product Provider) acknowledges that none of the Agent-Related
Persons has made any representation or warranty to it, and that no act by Agent hereinafter taken, including any review of the affairs of Parent and its Subsidiaries or Affiliates, shall be deemed to constitute any representation or warranty by any
Agent-Related Person to any Lender (or Bank Product Provider). Each Lender represents (and by entering into a Bank Product Agreement, each Bank Product Provider shall be deemed to represent) to Agent that it has, independently and without reliance
upon any Agent-Related Person and based on such due diligence, documents and information as it has deemed appropriate, made its own appraisal of and investigation into the business, prospects, operations, property, financial and other condition and
creditworthiness of Borrower or any other Person party to a Loan Document, and all applicable bank regulatory laws relating to the transactions contemplated hereby, and made its own decision to enter into this Agreement and to extend credit to
Borrower. Each Lender also represents (and by entering into a Bank Product Agreement, each Bank Product Provider shall be deemed to represent) that it will, independently and without reliance upon any Agent-Related Person and based on such documents
and information as it shall deem appropriate at the time, continue to make its own credit analysis, appraisals and decisions in taking or not taking action under this Agreement and the other Loan Documents, and to make such investigations as it
deems necessary to inform itself as to the business, prospects, operations, property, financial and other condition and creditworthiness of Borrower or any other Person party to a Loan Document. Except for notices, reports, and other documents
expressly herein required to be furnished to the Lenders by Agent, Agent shall not have any duty or responsibility to provide any Lender (or Bank Product Provider) with any credit or other information concerning the business, prospects, operations,
property, financial and other condition or creditworthiness of Borrower or any other Person party to a Loan Document that may come into 

 

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the possession of any of the Agent-Related Persons. Each Lender acknowledges (and by entering into a Bank Product Agreement, each Bank Product Provider shall be deemed to acknowledge) that Agent
does not have any duty or responsibility, either initially or on a continuing basis (except to the extent, if any, that is expressly specified herein) to provide such Lender (or Bank Product Provider) with any credit or other information with
respect to Borrower, its Affiliates or any of their respective business, legal, financial or other affairs, and irrespective of whether such information came into Agent’s or its Affiliates’ or representatives’ possession before or
after the date on which such Lender became a party to this Agreement (or such Bank Product Provider entered into a Bank Product Agreement). 

15.7 Costs and Expenses; Indemnification. Agent may incur and pay Lender Group Expenses to the extent Agent
reasonably deems necessary or appropriate for the performance and fulfillment of its functions, powers, and obligations pursuant to the Loan Documents, including court costs, attorneys fees and expenses, fees and expenses of financial accountants,
advisors, consultants, and appraisers, costs of collection by outside collection agencies, auctioneer fees and expenses, and costs of security guards or insurance premiums paid to maintain the Collateral, whether or not Borrower is obligated to
reimburse Agent or Lenders for such expenses pursuant to this Agreement or otherwise. Agent is authorized and directed to deduct and retain sufficient amounts from the Collections of the Loan Parties (other than Parent) received by Agent to
reimburse Agent for such out-of-pocket costs and expenses prior to the distribution of any amounts to Lenders (or Bank Product Providers). In the event Agent is not reimbursed for such costs and expenses by Parent or its Subsidiaries, each Lender
hereby agrees that it is and shall be obligated to pay to Agent such Lender’s ratable Share thereof. Whether or not the transactions contemplated hereby are consummated, each of the Lenders on a ratable basis, shall indemnify and defend the
Agent-Related Persons (to the extent not reimbursed by or on behalf of Borrower and without limiting the obligation of Borrower to do so) from and against any and all Indemnified Liabilities; provided, however, that no Lender shall be
liable for the payment to any Agent-Related Person of any portion of such Indemnified Liabilities resulting solely from such Person’s gross negligence or willful misconduct nor shall any Lender be liable for the obligations of any Defaulting
Lender in failing to make an Advance or other extension of credit hereunder. Without limitation of the foregoing, each Lender shall reimburse Agent upon demand for such Lender’s ratable share of any costs or out of pocket expenses (including
attorneys, accountants, advisors, and consultants fees and expenses) incurred by Agent in connection with the preparation, execution, delivery, administration, modification, amendment, or enforcement (whether through negotiations, legal proceedings
or otherwise) of, or legal advice in respect of rights or responsibilities under, this Agreement or any other Loan Document to the extent that Agent is not reimbursed for such expenses by or on behalf of Borrower. The undertaking in this Section
shall survive the payment of all Obligations hereunder and the resignation or replacement of Agent. 
 15.8
Agent in Individual Capacity. WFCF and its Affiliates may make loans to, issue letters of credit for the account of, accept deposits from, provide Bank Products to, acquire equity interests in, and generally engage in any kind of
banking, trust, financial advisory, underwriting, or other business with Parent and its Subsidiaries and Affiliates and any other Person party to any Loan Document as though WFCF were not Agent hereunder, and, in each case, without notice to or
consent of the other members of the Lender Group. The other members of the Lender Group acknowledge (and by entering into a Bank Product Agreement, each Bank Product Provider shall be deemed to acknowledge) that, pursuant to such activities, WFCF or
its Affiliates may receive information regarding Parent or its Affiliates or any other Person party to any Loan Document that is subject to confidentiality obligations in favor of Parent or such other Person and that prohibit the disclosure of such
information to the Lenders (or Bank Product Providers), and the Lenders acknowledge (and by entering into a Bank Product Agreement, each Bank Product Provider shall be deemed to acknowledge) that, in such circumstances (and in the absence of a
waiver of such confidentiality obligations, which waiver Agent will use its reasonable best efforts to obtain), Agent shall not be under any obligation to provide such information to them. The terms “Lender” and “Lenders” include
WFCF in its individual capacity. 
 15.9 Successor Agent. Agent may resign as Agent upon 30
days’ prior written notice to the Lenders (unless such notice is waived by the Required Lenders) and Borrower (unless such notice is waived by Borrower) and without any notice to the Bank Product Providers. If Agent resigns under this
Agreement, the Required Lenders shall be entitled, with (so long as no Event of Default has occurred and is continuing) the consent of Borrower (such consent not to be unreasonably withheld, delayed, or conditioned), appoint a

  

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successor Agent for the Lenders (and the Bank Product Providers). If, at the time that Agent’s resignation is effective, it is acting as the Issuing Lender or the Swing Lender, such
resignation shall also operate to effectuate its resignation as the Issuing Lender or the Swing Lender, as applicable, and it shall automatically be relieved of any further obligation to issue Letters of Credit, to cause the Underlying Issuer to
issue Letters of Credit, or to make Swing Loans. If no successor Agent is appointed prior to the effective date of the resignation of Agent, Agent may appoint, after consulting with the Lenders and Borrower, a successor Agent. If Agent has
materially breached or failed to perform any material provision of this Agreement or of applicable law, the Required Lenders may agree in writing to remove and replace Agent with a successor Agent from among the Lenders with (so long as no Default
or Event of Default has occurred and is continuing) the consent of Borrower (such consent not to be unreasonably withheld, delayed, or conditioned). In any such event, upon the acceptance of its appointment as successor Agent hereunder, such
successor Agent shall succeed to all the rights, powers, and duties of the retiring Agent and the term “Agent” shall mean such successor Agent and the retiring Agent’s appointment, powers, and duties as Agent shall be terminated.
After any retiring Agent’s resignation hereunder as Agent, the provisions of this Section 15 and Section 16 shall inure to its benefit as to any actions taken or omitted to be taken by it while it was Agent under this
Agreement. If no successor Agent has accepted appointment as Agent by the date which is 30 days following a retiring Agent’s notice of resignation, the retiring Agent’s resignation shall nevertheless thereupon become effective and the
Lenders shall perform all of the duties of Agent hereunder until such time, if any, as the Lenders appoint a successor Agent as provided for above. 

15.10 Lender in Individual Capacity. Any Lender and its respective Affiliates may make loans to, issue
letters of credit for the account of, accept deposits from, provide Bank Products to, acquire equity interests in and generally engage in any kind of banking, trust, financial advisory, underwriting, or other business with Parent and its
Subsidiaries and Affiliates and any other Person party to any Loan Documents as though such Lender were not a Lender hereunder without notice to or consent of the other members of the Lender Group (or the Bank Product Providers). The other members
of the Lender Group acknowledge (and by entering into a Bank Product Agreement, each Bank Product Provider shall be deemed to acknowledge) that, pursuant to such activities, such Lender and its respective Affiliates may receive information regarding
Parent or its Affiliates or any other Person party to any Loan Documents that is subject to confidentiality obligations in favor of Parent or such other Person and that prohibit the disclosure of such information to the Lenders, and the Lenders
acknowledge (and by entering into a Bank Product Agreement, each Bank Product Provider shall be deemed to acknowledge) that, in such circumstances (and in the absence of a waiver of such confidentiality obligations, which waiver such Lender will use
its reasonable best efforts to obtain), such Lender shall not be under any obligation to provide such information to them. 

15.11 Collateral Matters. 

(a) The Lenders hereby irrevocably authorize (and by entering into a Bank Product Agreement, each Bank Product Provider
shall be deemed to authorize) Agent, at its option and in its sole discretion, to release any Lien on any Collateral (i) upon the termination of the Commitments and payment and satisfaction in full by Borrower of all of the Obligations,
(ii) constituting property being sold or disposed of if a release is required or desirable in connection therewith and if Borrower certifies to Agent that the sale or disposition is permitted under Section 6.4 or the other Loan
Documents (and Agent may rely conclusively on any such certificate, without further inquiry), (iii) constituting property in which Parent or its Subsidiaries owned no interest at the time Agent’s Lien was granted nor at any time
thereafter, or (iv) constituting property leased to Parent or its Subsidiaries under a lease that has expired or is terminated in a transaction permitted under this Agreement. The Loan Parties and the Lenders hereby irrevocably authorize (and
by entering into a Bank Product Agreement, each Bank Product Provider shall be deemed to authorize) Agent, based upon the instruction of the Required Lenders, to credit bid and purchase (either directly or through one or more acquisition vehicles)
all or any portion of the Collateral at any sale thereof conducted by Agent under the provisions of the Code, including pursuant to Sections 9-610 or 9-620 of the Code, at any sale thereof conducted under the provisions of the Bankruptcy Code,
including Section 363 of the Bankruptcy Code, or at any sale or foreclosure conducted by Agent (whether by judicial action or otherwise) in accordance with applicable law. Except as provided above, Agent will not execute and deliver a release
of any Lien on any Collateral without the prior written authorization of (y) if the release is of all or substantially all of the 

 

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Collateral, all of the Lenders (without requiring the authorization of the Bank Product Providers), or (z) otherwise, the Required Lenders (without requiring the authorization of the Bank
Product Providers). Upon request by Agent or Borrower at any time, the Lenders will (and if so requested, the Bank Product Providers will) confirm in writing Agent’s authority to release any such Liens on particular types or items of Collateral
pursuant to this Section 15.11; provided, however, that (1) Agent shall not be required to execute any document necessary to evidence such release on terms that, in Agent’s opinion, would expose Agent to liability
or create any obligation or entail any consequence other than the release of such Lien without recourse, representation, or warranty, and (2) such release shall not in any manner discharge, affect, or impair the Obligations or any Liens (other
than those expressly being released) upon (or obligations of Borrower in respect of) all interests retained by Borrower, including, the proceeds of any sale, all of which shall continue to constitute part of the Collateral. The Lenders further
hereby irrevocably authorize (and by entering into a Bank Product Agreement, each Bank Product Provider shall be deemed to authorize) Agent, at its option and in its sole discretion, to subordinate any Lien granted to or held by Agent under any Loan
Document to the holder of any Permitted Lien on such property if such Permitted Lien secures Permitted Purchase Money Indebtedness. 

(b) Agent shall have no obligation whatsoever to any of the Lenders (or the Bank Product Providers) to assure that the
Collateral exists or is owned by Parent or its Subsidiaries or is cared for, protected, or insured or has been encumbered, or that Agent’s Liens have been properly or sufficiently or lawfully created, perfected, protected, or enforced or are
entitled to any particular priority, or whether to impose, maintain, reduce, or eliminate any particular reserve hereunder or whether the amount of any such reserve is appropriate or not, or to exercise at all or in any particular manner or under
any duty of care, disclosure or fidelity, or to continue exercising, any of the rights, authorities and powers granted or available to Agent pursuant to any of the Loan Documents, it being understood and agreed that in respect of the Collateral, or
any act, omission, or event related thereto, subject to the terms and conditions contained herein, Agent may act in any manner it may deem appropriate, in its sole discretion given Agent’s own interest in the Collateral in its capacity as one
of the Lenders and that Agent shall have no other duty or liability whatsoever to any Lender (or Bank Product Provider) as to any of the foregoing, except as otherwise provided herein. 

15.12 Restrictions on Actions by Lenders; Sharing of Payments. 

(a) Each of the Lenders agrees that it shall not, without the express written consent of Agent, and that it shall, to the
extent it is lawfully entitled to do so, upon the written request of Agent, set off against the Obligations, any amounts owing by such Lender to Parent or its Subsidiaries or any deposit accounts of Parent or its Subsidiaries now or hereafter
maintained with such Lender. Each of the Lenders further agrees that it shall not, unless specifically requested to do so in writing by Agent, take or cause to be taken any action, including, the commencement of any legal or equitable proceedings to
enforce any Loan Document against Borrower or any Guarantor or to foreclose any Lien on, or otherwise enforce any security interest in, any of the Collateral. 

(b) If, at any time or times any Lender shall receive (i) by payment, foreclosure, setoff, or otherwise, any
proceeds of Collateral or any payments with respect to the Obligations, except for any such proceeds or payments received by such Lender from Agent pursuant to the terms of this Agreement, or (ii) payments from Agent in excess of such
Lender’s Pro Rata Share of all such distributions by Agent, such Lender promptly shall (A) turn the same over to Agent, in kind, and with such endorsements as may be required to negotiate the same to Agent, or in immediately available
funds, as applicable, for the account of all of the Lenders and for application to the Obligations in accordance with the applicable provisions of this Agreement, or (B) purchase, without recourse or warranty, an undivided interest and
participation in the Obligations owed to the other Lenders so that such excess payment received shall be applied ratably as among the Lenders in accordance with their Pro Rata Shares; provided, however, that to the extent that such
excess payment received by the purchasing party is thereafter recovered from it, those purchases of participations shall be rescinded in whole or in part, as applicable, and the applicable portion of the purchase price paid therefor shall be
returned to such purchasing party, but without interest except to the extent that such purchasing party is required to pay interest in connection with the recovery of the excess payment. 

 

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 15.13 Agency for Perfection. Agent hereby appoints each other
Lender (and each Bank Product Provider) as its agent (and each Lender hereby accepts (and by entering into a Bank Product Agreement, each Bank Product Provider shall be deemed to accept) such appointment) for the purpose of perfecting Agent’s
Liens in assets which, in accordance with Article 8 or Article 9, as applicable, of the Code can be perfected by possession or control. Should any Lender obtain possession or control of any such Collateral, such Lender shall notify Agent thereof,
and, promptly upon Agent’s request therefor shall deliver possession or control of such Collateral to Agent or in accordance with Agent’s instructions. 

15.14 Payments by Agent to the Lenders. All payments to be made by Agent to the Lenders (or Bank Product
Providers) shall be made by bank wire transfer of immediately available funds pursuant to such wire transfer instructions as each party may designate for itself by written notice to Agent. Concurrently with each such payment, Agent shall identify
whether such payment (or any portion thereof) represents principal, premium, fees, or interest of the Obligations. 

15.15 Concerning the Collateral and Related Loan Documents. Each member of the Lender Group authorizes and
directs Agent to enter into this Agreement and the other Loan Documents. Each member of the Lender Group agrees (and by entering into a Bank Product Agreement, each Bank Product Provider shall be deemed to agree) that any action taken by Agent in
accordance with the terms of this Agreement or the other Loan Documents relating to the Collateral and the exercise by Agent of its powers set forth therein or herein, together with such other powers that are reasonably incidental thereto, shall be
binding upon all of the Lenders (and such Bank Product Provider). 
 15.16 Audits and Examination Reports;
Confidentiality; Disclaimers by Lenders; Other Reports and Information. By becoming a party to this Agreement, each Lender: 

(a) is deemed to have requested that Agent furnish such Lender, promptly after it becomes available, a copy of each field
audit or examination report respecting Parent or its Subsidiaries (each, a “Report”) prepared by or at the request of Agent, and Agent shall so furnish each Lender with such Reports, 

(b) expressly agrees and acknowledges that Agent does not (i) make any representation or warranty as to the accuracy
of any Report, and (ii) shall not be liable for any information contained in any Report, 
 (c) expressly
agrees and acknowledges that the Reports are not comprehensive audits or examinations, that Agent or other party performing any audit or examination will inspect only specific information regarding Parent and its Subsidiaries and will rely
significantly upon Parent’s and its Subsidiaries’ books and records, as well as on representations of Parent’s and its Subsidiaries’ personnel, 

(d) agrees to keep all Reports and other material, non-public information regarding Parent and its Subsidiaries and their
operations, assets, and existing and contemplated business plans in a confidential manner in accordance with Section 17.9, and 

(e) without limiting the generality of any other indemnification provision contained in this Agreement, agrees:
(i) to hold Agent and any other Lender preparing a Report harmless from any action the indemnifying Lender may take or fail to take or any conclusion the indemnifying Lender may reach or draw from any Report in connection with any loans or
other credit accommodations that the indemnifying Lender has made or may make to Borrower, or the indemnifying Lender’s participation in, or the indemnifying Lender’s purchase of, a loan or loans of Borrower, and (ii) to pay and
protect, and indemnify, defend and hold Agent, and any such other Lender preparing a Report harmless from and against, the claims, actions, proceedings, damages, costs, expenses, and other amounts (including, attorneys fees and costs) incurred by
Agent and any such other Lender preparing a Report as the direct or indirect result of any third parties who might obtain all or part of any Report through the indemnifying Lender. 

In addition to the foregoing: (x) any Lender may from time to time request of Agent in writing that Agent provide to such Lender a
copy of any report or document provided by Parent or its Subsidiaries to Agent that 
  

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has not been contemporaneously provided by Parent or such Subsidiary to such Lender, and, upon receipt of such request, Agent promptly shall provide a copy of same to such Lender, (y) to the
extent that Agent is entitled, under any provision of the Loan Documents, to request additional reports or information from Parent or its Subsidiaries, any Lender may, from time to time, reasonably request Agent to exercise such right as specified
in such Lender’s notice to Agent, whereupon Agent promptly shall request of Borrower the additional reports or information reasonably specified by such Lender, and, upon receipt thereof from Parent or such Subsidiary, Agent promptly shall
provide a copy of same to such Lender, and (z) any time that Agent renders to Borrower a statement regarding the Loan Account, Agent shall send a copy of such statement to each Lender. 

15.17 Several Obligations; No Liability. Notwithstanding that certain of the Loan Documents now or
hereafter may have been or will be executed only by or in favor of Agent in its capacity as such, and not by or in favor of the Lenders, any and all obligations on the part of Agent (if any) to make any credit available hereunder shall constitute
the several (and not joint) obligations of the respective Lenders on a ratable basis, according to their respective Commitments, to make an amount of such credit not to exceed, in principal amount, at any one time outstanding, the amount of their
respective Commitments. Nothing contained herein shall confer upon any Lender any interest in, or subject any Lender to any liability for, or in respect of, the business, assets, profits, losses, or liabilities of any other Lender. Each Lender shall
be solely responsible for notifying its Participants of any matters relating to the Loan Documents to the extent any such notice may be required, and no Lender shall have any obligation, duty, or liability to any Participant of any other Lender.
Except as provided in Section 15.7, no member of the Lender Group shall have any liability for the acts of any other member of the Lender Group. No Lender shall be responsible to Borrower or any other Person for any failure by any other
Lender (or Bank Product Provider) to fulfill its obligations to make credit available hereunder, nor to advance for such Lender (or Bank Product Provider) or on its behalf, nor to take any other action on behalf of such Lender (or Bank Product
Provider) hereunder or in connection with the financing contemplated herein. 
  

	16.	 WITHHOLDING TAXES. 

(a) All payments made by any Loan Party hereunder or under any note or other Loan Document will be made without setoff,
counterclaim, or other defense. In addition, all such payments will be made free and clear of, and without deduction or withholding for, any present or future Taxes, and in the event any deduction or withholding of Taxes is required, each Loan Party
shall comply with the next sentence of this Section 16(a). If any Taxes are so levied or imposed, each Loan Party agrees to deduct, withhold, remit and/or to timely pay (as applicable) the full amount of such Taxes to the applicable
Governmental Authority in accordance with applicable laws, and, in the case of Non-Excluded Taxes, to pay such additional amounts as may be necessary so that every payment of all amounts due under this Agreement, any note, or Loan Document,
including any amount paid pursuant to this Section 16(a) after withholding or deduction for or on account of any Taxes, will not be less than the amount provided for herein; provided, however, that Borrower shall not be required
to increase any such amounts if the increase in such amount payable results from Agent’s or such Lender’s own willful misconduct or gross negligence (as finally determined by a court of competent jurisdiction). Each Loan Party will furnish
to Agent as promptly as possible after the date the payment or remittance of any Tax is due pursuant to applicable law, certified copies of tax receipts, or, if such receipts are not available, such other documentation as is reasonably acceptable to
Agent, evidencing such payment by Loan Parties. 
 (b) Each Loan Party agrees to pay in accordance with
applicable law any present or future stamp, value added, goods and services or documentary taxes, harmonized sales or any other excise or property taxes, charges, or similar levies that arise from any payment made hereunder or under any of the Loan
Documents, or from the execution, delivery, performance, recordation, or filing of, or otherwise with respect to this Agreement or any other Loan Document (“Other Taxes”). 

(c) If a Lender or Participant is entitled to claim an exemption or reduction from United States withholding tax, such
Lender or Participant agrees with and in favor of Agent and Borrower, to deliver to Agent and, at Borrower’s request, to Borrower (or, in the case of a Participant, to the Lender granting the participation only) one of the following before
receiving its first payment under this Agreement: 
 (i) if such Lender or Participant is entitled to claim an
exemption from United States withholding tax pursuant to the portfolio interest exception, (A) a statement of the Lender or Participant, signed under penalty of perjury, that it is not a (I) a “bank” as described in
Section 881(c)(3)(A) of the IRC, (II) a 10% shareholder of any Loan Party (within the meaning of Section 871(h)(3)(B) of the IRC), or (III) a controlled foreign corporation related to any Loan Party within the meaning of
Section 864(d)(4) of the IRC, and (B) a properly completed and executed IRS Form W-8BEN or Form W-8IMY (with proper attachments); 
  

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 (ii) if such Lender or Participant is entitled to claim an exemption from,
or a reduction of, withholding tax under a United States tax treaty, a properly completed and executed copy of IRS Form W-8BEN; 

(iii) if such Lender or Participant is entitled to claim that interest paid under this Agreement is exempt from United
States withholding tax because it is effectively connected with a United States trade or business of such Lender, a properly completed and executed copy of IRS Form W-8ECI; 

(iv) if such Lender or Participant is entitled to claim that interest paid under this Agreement is exempt from United
States withholding tax because such Lender or Participant serves as an intermediary, a properly completed and executed copy of IRS Form W-8IMY (with proper attachments); or 

(v) a properly completed and executed copy of any other form or forms, including IRS Form W-9, as may be required under
the IRC or other laws of the United States as a condition to exemption from, or reduction of, United States withholding or backup withholding tax. 

Each Lender or Participant shall provide new forms (or successor forms) upon the expiration or obsolescence of any previously delivered
forms and to promptly notify Agent and Borrower (or, in the case of a Participant, to the Lender granting the participation only) of any change in circumstances which would modify or render invalid any claimed exemption or reduction. 

(d) If a Lender or Participant claims an exemption from withholding tax in a jurisdiction other than the United States,
such Lender or such Participant agrees with and in favor of Agent and Borrower, to deliver to Agent and, at Borrower’s request, to Borrower (or, in the case of a Participant, to the Lender granting the participation only) any such form or
forms, as may be required under the laws of such jurisdiction as a condition to exemption from, or reduction of, foreign withholding or backup withholding tax before receiving its first payment under this Agreement (or before such later time as such
Lender or Participant may become subject to such withholding or backup withholding tax), but only if such Lender or such Participant is legally able to deliver such forms, provided, however, that nothing in this
Section 16(d) shall require a Lender or Participant to disclose any information that it deems to be confidential (including without limitation, its tax returns). Each Lender and each Participant shall provide new forms (or successor
forms) upon the expiration or obsolescence of any previously delivered forms and to promptly notify Agent and Borrower (or, in the case of a Participant, to the Lender granting the participation only) of any change in circumstances which would
modify or render invalid any claimed exemption or reduction. 
 (e) If a Lender or Participant claims exemption
from, or reduction of, withholding tax and such Lender or Participant sells, assigns, grants a participation in, or otherwise transfers all or part of the Obligations of Loan Parties to such Lender or Participant, such Lender or Participant agrees
to notify Agent (or, in the case of a sale of a participation interest, to the Lender granting the participation only) of the percentage amount in which it is no longer the beneficial owner of Obligations of Loan Parties to such Lender or
Participant. To the extent of such percentage amount, Agent will treat such Lender’s or such Participant’s documentation provided pursuant to Section 16(c) or 16(d) as no longer valid. With respect to such percentage
amount, such Participant or Assignee may provide new documentation, pursuant to Section 16(c) or 16(d), if applicable. Each Loan Party agrees that each Participant shall be entitled to the benefits of this Section 16
with respect to its participation in any portion of the Commitments and the Obligations so long as such Participant complies with the obligations set forth in this Section 16 with respect thereto. 

 

 - 59 - 

 (f) If a Lender or a Participant is entitled to a reduction in the
applicable withholding tax, Agent (or, in the case of a Participant, to the Lender granting the participation) may withhold from any interest payment to such Lender or such Participant an amount equivalent to the applicable withholding tax after
taking into account such reduction. If the forms or other documentation required by Section 16(c) or 16(d) are not delivered to Agent (or, in the case of a Participant, to the Lender granting the participation), then Agent (or, in
the case of a Participant, to the Lender granting the participation) may withhold from any interest payment to such Lender or such Participant not providing such forms or other documentation an amount equivalent to the applicable withholding tax.

 (g) If the IRS or any other Governmental Authority of the United States or other jurisdiction asserts a
claim that Agent (or, in the case of a Participant, to the Lender granting the participation) did not properly withhold tax from amounts paid to or for the account of any Lender or any Participant due to a failure on the part of the Lender or any
Participant (because the appropriate form was not delivered, was not properly executed, or because such Lender failed to notify Agent (or such Participant failed to notify the Lender granting the participation) of a change in circumstances which
rendered the exemption from, or reduction of, withholding tax ineffective, or for any other reason) such Lender shall indemnify and hold Agent harmless (or, in the case of a Participant, such Participant shall indemnify and hold the Lender granting
the participation harmless) for all amounts paid, directly or indirectly, by Agent (or, in the case of a Participant, to the Lender granting the participation), as tax or otherwise, including penalties and interest, and including any taxes imposed
by any jurisdiction on the amounts payable to Agent (or, in the case of a Participant, to the Lender granting the participation only) under this Section 16, together with all costs and expenses (including attorneys fees and expenses).
The obligation of the Lenders and the Participants under this subsection shall survive the payment of all Obligations and the resignation or replacement of Agent. 

(h) If Agent or a Lender determines, in its sole discretion, that it has received a refund of any Non-Excluded Taxes as
to which it has been indemnified by a Loan Party or with respect to which a Loan Party has paid additional amounts pursuant to this Section 16, so long as no Default or Event of Default has occurred and is continuing, it shall pay over
such refund to such Loan Party (but only to the extent of payments made, or additional amounts paid, by such Loan Party under this Section 16 with respect to Non-Excluded Taxes giving rise to such a refund), net of all out-of-pocket
expenses of Agent or such Lender and without interest (other than any interest paid by the relevant Governmental Authority with respect to such a refund); provided, that such Loan Party, upon the request of Agent or such Lender, agrees to
repay the amount paid over to such Loan Party (plus any penalties, interest or other charges, imposed by the relevant Governmental Authority, other than such penalties, interest or other charges imposed as a result of the willful misconduct or gross
negligence of Agent or such Lender hereunder) to Agent or such Lender in the event Agent or such Lender is required to repay such refund to such Governmental Authority. Notwithstanding anything in this Agreement to the contrary, this
Section 16 shall not be construed to require Agent or any Lender to make available its tax returns (or any other information which it deems confidential) to any Loan Party or any other Person or to arrange its affairs in any particular
manner. 
 (i) Each Loan Party shall indemnify and hold harmless each Lender (including for purposes of this
section any Participant or Assignee) and Agent (and, in the case of any Lender or Agent that is a partnership or other “flow-through” entity for tax purposes, each beneficial owner thereof (each, a “Beneficial Owner”)) for
the full amount of Non-Excluded Taxes that arise from any payment made hereunder or under any of the Loan Documents and Other Taxes imposed on or paid by such Person and any liability (including penalties, interest and expenses) arising from or with
respect to such taxes, whether or not they were correctly or legally asserted (other than any such amounts resulting from the gross negligence or willful misconduct of such Lender or Agent as finally determined by court of competent jurisdiction).
Payment under this indemnification shall be made within 30 days from the date Agent or the relevant Lender makes written demand for it. A certificate containing reasonable detail as to the amount of such Taxes or Other Taxes submitted to Borrower by
Agent or the relevant Lender shall be conclusive evidence, absent manifest error, of the amount due from any Loan Party to Agent or such Lender (or their Beneficial Owners). 

 

 - 60 - 

 (j) The provisions of this Section 16 shall survive the
termination of this Agreement and the repayment of all Obligations. 
  

	17.	 GENERAL PROVISIONS. 

17.1 Effectiveness. This Agreement shall be binding and deemed effective when executed by Parent, Borrower,
Agent, and each Lender whose signature is provided for on the signature pages hereof. 
 17.2 Section
Headings. Headings and numbers have been set forth herein for convenience only. Unless the contrary is compelled by the context, everything contained in each Section applies equally to this entire Agreement. 

17.3 Interpretation. Neither this Agreement nor any uncertainty or ambiguity herein shall be construed
against the Lender Group or Parent or Borrower, whether under any rule of construction or otherwise. On the contrary, this Agreement has been reviewed by all parties and shall be construed and interpreted according to the ordinary meaning of the
words used so as to accomplish fairly the purposes and intentions of all parties hereto. 
 17.4
Severability of Provisions. Each provision of this Agreement shall be severable from every other provision of this Agreement for the purpose of determining the legal enforceability of any specific provision. 

17.5 Bank Product Providers. Each Bank Product Provider shall be deemed a third party beneficiary hereof
and of the provisions of the other Loan Documents for purposes of any reference in a Loan Document to the parties for whom Agent is acting. Agent hereby agrees to act as agent for such Bank Product Providers and, by virtue of entering into a Bank
Product Agreement, the applicable Bank Product Provider shall be automatically deemed to have appointed Agent as its agent and to have accepted the benefits of the Loan Documents; it being understood and agreed that the rights and benefits of each
Bank Product Provider under the Loan Documents consist exclusively of such Bank Product Provider’s being a beneficiary of the Liens and security interests (and, if applicable, guarantees) granted to Agent and the right to share in payments and
collections out of the Collateral as more fully set forth herein. In addition, each Bank Product Provider, by virtue of entering into a Bank Product Agreement, shall be automatically deemed to have agreed that Agent shall have the right, but shall
have no obligation, to establish, maintain, relax, or release reserves in respect of the Bank Product Obligations and that if reserves are established there is no obligation on the part of Agent to determine or insure whether the amount of any such
reserve is appropriate or not. In connection with any such distribution of payments or proceeds of Collateral, Agent shall be entitled to assume no amounts are due or owing to any Bank Product Provider unless such Bank Product Provider has provided
a written certification (setting forth a reasonably detailed calculation) to Agent as to the amounts that are due and owing to it and such written certification is received by Agent a reasonable period of time prior to the making of such
distribution. Agent shall have no obligation to calculate the amount due and payable with respect to any Bank Products, but may rely upon the written certification of the amount due and payable from the relevant Bank Product Provider. In the absence
of an updated certification, Agent shall be entitled to assume that the amount due and payable to the relevant Bank Product Provider is the amount last certified to Agent by such Bank Product Provider as being due and payable (less any distributions
made to such Bank Product Provider on account thereof). Borrower may obtain Bank Products from any Bank Product Provider, although Borrower is not required to do so. Borrower acknowledges and agrees that no Bank Product Provider has committed to
provide any Bank Products and that the providing of Bank Products by any Bank Product Provider is in the sole and absolute discretion of such Bank Product Provider. Notwithstanding anything to the contrary in this Agreement or any other Loan
Document, no provider or holder of any Bank Product shall have any voting or approval rights hereunder (or be deemed a Lender) solely by virtue of its status as the provider or holder of such agreements or products or the Obligations owing
thereunder, nor shall the consent of any such provider or holder be required (other than in their capacities as Lenders, to the extent applicable) for any matter hereunder or under any of the other Loan Documents, including as to any matter relating
to the Collateral or the release of Collateral or Guarantors. 
  

 - 61 - 

 17.6 Debtor-Creditor Relationship. The relationship between
the Lenders and Agent, on the one hand, and the Loan Parties, on the other hand, is solely that of creditor and debtor. No member of the Lender Group has (or shall be deemed to have) any fiduciary relationship or duty to any Loan Party arising out
of or in connection with the Loan Documents or the transactions contemplated thereby, and there is no agency or joint venture relationship between the members of the Lender Group, on the one hand, and the Loan Parties, on the other hand, by virtue
of any Loan Document or any transaction contemplated therein. 
 17.7 Counterparts; Electronic
Execution. This Agreement may be executed in any number of counterparts and by different parties on separate counterparts, each of which, when executed and delivered, shall be deemed to be an original, and all of which, when taken together,
shall constitute but one and the same Agreement. Delivery of an executed counterpart of this Agreement by telefacsimile or other electronic method of transmission shall be equally as effective as delivery of an original executed counterpart of this
Agreement. Any party delivering an executed counterpart of this Agreement by telefacsimile or other electronic method of transmission also shall deliver an original executed counterpart of this Agreement but the failure to deliver an original
executed counterpart shall not affect the validity, enforceability, and binding effect of this Agreement. The foregoing shall apply to each other Loan Document mutatis mutandis. 

17.8 Revival and Reinstatement of Obligations. If the incurrence or payment of the Obligations by Borrower
or any Guarantor or the transfer to the Lender Group of any property should for any reason subsequently be asserted, or declared, to be void or voidable under any applicable law relating to creditors’ rights, including provisions of the
Bankruptcy Code and other applicable laws relating to fraudulent conveyances, preferences, or other voidable or recoverable payments of money or transfers of property (each, a “Voidable Transfer”), and if the Lender Group is
required to repay or restore, in whole or in part, any such Voidable Transfer, or elects to do so upon the reasonable advice of its counsel, then, as to any such Voidable Transfer, or the amount thereof that the Lender Group is required or elects to
repay or restore, and as to all reasonable costs, expenses, and attorneys fees of the Lender Group related thereto, the liability of Borrower or any Guarantor automatically shall be revived, reinstated, and restored and shall exist as though such
Voidable Transfer had never been made. 
 17.9 Confidentiality.  

(a) Agent and Lenders each individually (and not jointly or jointly and severally) agree that material, non-public
information regarding Parent and its Subsidiaries, their operations, assets, and existing and contemplated business plans (“Confidential Information”) shall be treated by Agent and the Lenders in a confidential manner, and shall not
be disclosed by Agent and the Lenders to Persons who are not parties to this Agreement, except: (i) to attorneys for and other advisors, accountants, auditors, and consultants to any member of the Lender Group (“Lender Group
Representatives”), (ii) to Subsidiaries and Affiliates of any member of the Lender Group (including the Bank Product Providers), provided that any such Subsidiary or Affiliate shall have agreed to receive such information hereunder
subject to the terms of this Section 17.9, (iii) as may be required by regulatory authorities so long as such authorities are informed of the confidential nature of such information, (iv) as may be required by statute,
decision, or judicial or administrative order, rule, or regulation; provided that (x) prior to any disclosure under this clause (iv), the disclosing party agrees to provide Borrower with prior notice thereof, to the extent that it is
practicable to do so and to the extent that the disclosing party is permitted to provide such prior notice to Borrower pursuant to the terms of the applicable statute, decision, or judicial or administrative order, rule, or regulation and
(y) any disclosure under this clause (iv) shall be limited to the portion of the Confidential Information as may be required by such statute, decision, or judicial or administrative order, rule, or regulation, (v) as may be agreed to
in advance by Borrower or as requested or required by any Governmental Authority pursuant to any subpoena or other legal process, provided, that, (x) prior to any disclosure under this clause (v) the disclosing party agrees to provide
Borrower with prior notice thereof, to the extent that it is practicable to do so and to the extent that the disclosing party is permitted to provide such prior notice to Borrower pursuant to the terms of the subpoena or other legal process and
(y) any disclosure under this clause (v) shall be limited to the portion of the Confidential Information as may be required by such Governmental Authority pursuant to such subpoena or other legal process, (vi) as to any such
information that is or becomes generally available to the public (other than as a result of prohibited disclosure by Agent or the Lenders or the Lender Group Representatives), (vii) in connection with any

  

 - 62 - 

 
assignment, participation or pledge of any Lender’s interest under this Agreement, provided that any such assignee, participant, or pledgee shall have agreed in writing to receive such
information hereunder subject to the terms of this Section, (viii) in connection with any litigation or other adversary proceeding involving parties hereto which such litigation or adversary proceeding involves claims related to the rights or
duties of such parties under this Agreement or the other Loan Documents; provided, that, prior to any disclosure to any Person (other than any Loan Party, Agent, any Lender, any of their respective Affiliates, or their respective counsel)
under this clause (viii) with respect to litigation involving any Person (other than any Loan Party, Agent, any Lender, any of their respective Affiliates, or their respective counsel), the disclosing party agrees to provide Borrower with prior
notice thereof, and (ix) in connection with, and to the extent reasonably necessary for, the exercise of any secured creditor remedy under this Agreement or under any other Loan Document. 

(b) Anything in this Agreement to the contrary notwithstanding, Agent may provide information concerning the terms and
conditions of this Agreement and the other Loan Documents to loan syndication and pricing reporting services. 

17.10 Lender Group Expenses. Borrower agrees to pay any and all Lender Group Expenses promptly after demand
therefor by Agent and agrees that its obligations contained in this Section 17.10 shall survive payment or satisfaction in full of all other Obligations. 

17.11 Survival. All representations and warranties made by the Loan Parties in the Loan Documents and in
the certificates or other instruments delivered in connection with or pursuant to this Agreement or any other Loan Document shall be considered to have been relied upon by the other parties hereto and shall survive the execution and delivery of the
Loan Documents and the making of any loans and issuance of any Letters of Credit, regardless of any investigation made by any such other party or on its behalf, and such representations and warranties (as of the date such representations and
warranties are made pursuant to the Loan Documents) shall continue in full force and effect as long as the principal of or any accrued interest on any loan or any fee or any other amount payable under this Agreement is outstanding and unpaid or any
Letter of Credit is outstanding and so long as the Commitments have not expired or terminated. 
 17.12
USA PATRIOT Act. Each Lender that is subject to the requirements of the Patriot Act hereby notifies Parent and Borrower that pursuant to the requirements of the Patriot Act, it is required to obtain, verify and record information that
identifies Parent and each of its Subsidiaries, which information includes the name and address of Parent and each of its Subsidiaries and other information that will allow such Lender to identify Parent and each of its Subsidiaries in accordance
with the Patriot Act. 
 17.13 Integration. This Agreement, together with the other Loan
Documents, reflects the entire understanding of the parties with respect to the transactions contemplated hereby and shall not be contradicted or qualified by any other agreement, oral or written, before the date hereof. The foregoing to the
contrary notwithstanding, all Bank Product Agreements, if any, are independent agreements governed by the written provisions of such Bank Product Agreements, which will remain in full force and effect, unaffected by any repayment, prepayments,
acceleration, reduction, increase, or change in the terms of any credit extended hereunder, except as otherwise expressly provided in such Bank Product Agreement. 

17.14 Judgment Currency. 

(a) This is an international financial transaction in which the specification of a currency and payment is of the
essence. Dollars shall be the currency of account in the case of all payments pursuant to or arising under this Agreement or under any other Loan Document, and all such payments shall be made to Agent’s Account in immediately available funds.
To the fullest extent permitted by applicable law, the Obligations of each Loan Party to Agent and the Lenders under this Agreement and under the other Loan Documents shall not be discharged by any amount paid in any other currency or in any other
manner than to Agent’s Account to the extent that the amount so paid after conversion under this Agreement and transfer to Agent’s Account, as applicable, does not yield the amount of Dollars with respect to Obligations due under this
Agreement and under the other Loan Documents. If, for the purposes of obtaining or enforcing judgment against any Loan Party in any court in any jurisdiction in connection with this Agreement or any Loan

  

 - 63 - 

 
Document, it becomes necessary to convert into any other currency (such other currency being referred to as the “Judgment Currency”) an amount due under this Agreement or any
Loan Document in Dollars other than Judgment Currency, the conversion shall be made at the Exchange Rate prevailing on the Business Day immediately preceding (i) the date of actual payment of the amount due, in the case of any proceeding in the
courts of any jurisdiction that would give effect to such conversion being made on such date, or (ii) the date on which the judgment is given, in the case of any proceeding in the courts of any other jurisdiction (the applicable date as of
which such conversion is made pursuant to this Section 17.13 being hereinafter referred to as the “Judgment Conversion Date”). 

(b) If, in the case of any proceeding in the court of any jurisdiction referred to in subsection (a) above, there is
a change in the Exchange Rate prevailing between the Judgment Conversion Date and the date of actual receipt for value of the amount due, the applicable Loan Party shall pay such additional amount (if any and in any event not a lesser amount) as may
be necessary to ensure that the amount actually received in the Judgment Currency, when converted at the Exchange Rate prevailing on the date of payment, will produce the amount of Dollars which could have been purchased with the amount of the
Judgment Currency stipulated in the judgment or judicial order at the Exchange Rate prevailing on the Judgment Conversion Date. 

(c) Any amount due from any Loan Party under this Section 17.13 shall not be affected by judgment being
obtained for any other amounts due under or in respect of this Agreement or any Loan Document. 
 (d) Where any
amount is denominated in Dollars under this Agreement but requires for its determination an amount which is denominated in a Foreign Currency, such amounts shall be converted to the Dollar Equivalent thereof based on the Exchange Rate for such
Foreign Currency on the date of determination. 
 [Signature pages to follow.] 

 

 - 64 - 

 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to
be executed and delivered as of the date first above written. 
  

			
	 CDC SOFTWARE CORPORATION,

an exempted company incorporated under the laws of the Cayman Islands, as Parent

		
	 By:
	 	 /s/ Matthew S. Lavelle

	 Name:
	 	 Matthew S. Lavelle

	 Title:
	 	 Chief Financial Officer

	
	 ROSS SYSTEMS INC.,

a Delaware corporation, as a Borrower

		
	 By:
	 	 /s/ Gregor Morela

	 Name:
	 	 Gregor Morela

	 Title:
	 	 President & Director

  

 - i - 

			
	 WELLS FARGO CAPITAL FINANCE, LLC,

a Delaware limited liability company, as Agent and as a Lender

		
	 By:
	 	 /s/ Stephen Carll

	 Name:
	 	 Stephen Carll

	 Title:
	 	 Managing Director

  

 - ii - 

							
	 1.
	 	 DEFINITIONS AND CONSTRUCTION.
	  	1
				
		 	 1.1
	  	 Definitions.
	  	1
				
		 	 1.2
	  	 Accounting Terms
	  	1
				
		 	 1.3
	  	 Code; PPSA
	  	1
				
		 	 1.4
	  	 Construction
	  	2
				
		 	 1.5
	  	 Schedules and Exhibits
	  	2
				
		 	 1.6
	  	 Currency Matters
	  	2
			
	 2.
	 	 LOANS AND TERMS OF PAYMENT.
	  	3
				
		 	 2.1
	  	 Revolver Advances
	  	3
				
		 	 2.2
	  	 [Intentionally omitted]
	  	3
				
		 	 2.3
	  	 Borrowing Procedures and Settlements
	  	3
				
		 	 2.4
	  	 Payments; Reductions of Commitments; Prepayments
	  	8
				
		 	 2.5
	  	 Overadvances
	  	10
				
		 	 2.6
	  	 Interest Rates and Letter of Credit Fee: Rates, Payments, and Calculations
	  	11
				
		 	 2.7
	  	 Crediting Payments
	  	12
				
		 	 2.8
	  	 Designated Account
	  	12
				
		 	 2.9
	  	 Maintenance of Loan Account; Statements of Obligations
	  	12
				
		 	 2.10
	  	 Fees
	  	13
				
		 	 2.11
	  	 Letters of Credit
	  	13
				
		 	 2.12
	  	 LIBOR Option
	  	16
				
		 	 2.13
	  	 Capital Requirements
	  	17
				
		 	 2.14
	  	 Interest Act (Canada); Criminal Rate of Interest; Nominal Rate of Interest
	  	18
			
	 3.
	 	 CONDITIONS; TERM OF AGREEMENT.
	  	19
				
		 	 3.1
	  	 Conditions Precedent to the Initial Extension of Credit
	  	19
				
		 	 3.2
	  	 Conditions Precedent to all Extensions of Credit
	  	19
				
		 	 3.3
	  	 Conditions Subsequent
	  	20
				
		 	 3.4
	  	 Maturity
	  	20
				
		 	 3.5
	  	 Effect of Maturity
	  	20
				
		 	 3.6
	  	 Early Termination by Borrower
	  	20
			
	 4.
	 	 REPRESENTATIONS AND WARRANTIES.
	  	20
				
		 	 4.1
	  	 Due Organization and Qualification; Subsidiaries
	  	21
				
		 	 4.2
	  	 Due Authorization; No Conflict
	  	21
				
		 	 4.3
	  	 Governmental Consents
	  	22
				
		 	 4.4
	  	 Binding Obligations; Perfected Liens
	  	22
				
		 	 4.5
	  	 Title to Assets; No Encumbrances
	  	22

  

 - i - 

							
		 	 4.6
	  	 Jurisdiction of Organization; Location of Chief Executive Office; Organizational Identification Number; Commercial Tort Claims
	  	22
				
		 	 4.7
	  	 Litigation
	  	23
				
		 	 4.8
	  	 Compliance with Laws
	  	23
				
		 	 4.9
	  	 No Material Adverse Change
	  	23
				
		 	 4.10
	  	 Solvency; Fraudulent Transfer
	  	23
				
		 	 4.11
	  	 Employee Benefits
	  	23
				
		 	 4.12
	  	 Environmental Condition
	  	25
				
		 	 4.13
	  	 Intellectual Property
	  	25
				
		 	 4.14
	  	 Leases
	  	27
				
		 	 4.15
	  	 Deposit Accounts and Securities Accounts
	  	27
				
		 	 4.16
	  	 Complete Disclosure
	  	27
				
		 	 4.17
	  	 Material Contracts
	  	27
				
		 	 4.18
	  	 Patriot Act
	  	27
				
		 	 4.19
	  	 Indebtedness
	  	27
				
		 	 4.20
	  	 Payment of Taxes
	  	28
				
		 	 4.21
	  	 Margin Stock
	  	28
				
		 	 4.22
	  	 Governmental Regulation
	  	28
				
		 	 4.23
	  	 OFAC
	  	28
				
		 	 4.24
	  	 Non-Loan Party Subsidiaries
	  	29
				
		 	 4.25
	  	 Locations of Inventory and Equipment
	  	29
				
		 	 4.26
	  	 Inventory Records
	  	29
				
		 	 4.27
	  	 Customers and Suppliers
	  	29
				
		 	 4.28
	  	 Senior Unsecured Note Documents
	  	29
				
		 	 4.29
	  	 Employee and Labor Matters
	  	29
			
	 5.
	 	 AFFIRMATIVE COVENANTS.
	  	29
				
		 	 5.1
	  	 Financial Statements, Reports, Certificates
	  	30
				
		 	 5.2
	  	 Collateral Reporting
	  	30
				
		 	 5.3
	  	 Existence
	  	30
				
		 	 5.4
	  	 Maintenance of Properties
	  	30
				
		 	 5.5
	  	 Taxes
	  	30
				
		 	 5.6
	  	 Insurance
	  	30
				
		 	 5.7
	  	 Inspection
	  	31
				
		 	 5.8
	  	 Compliance with Laws
	  	31
				
		 	 5.9
	  	 Environmental
	  	31
				
		 	 5.10
	  	 Disclosure Updates
	  	32
				
		 	 5.11
	  	 Formation of Material Subsidiaries
	  	32

  

 - ii - 

							
		 	 5.12
	  	 Further Assurances
	  	32
				
		 	 5.13
	  	 Lender Meetings
	  	32
				
		 	 5.14
	  	 Material Contracts
	  	33
				
		 	 5.15
	  	 Location of Inventory and Equipment
	  	33
				
		 	 5.16
	  	 Canadian Pension and Benefit Plans
	  	33
				
		 	 5.17
	  	 Maintenance of Proprietary Rights.
	  	33
				
		 	 5.18
	  	 Additional Material Subsidiaries
	  	35
			
	 6.
	 	 NEGATIVE COVENANTS.
	  	36
				
		 	 6.1
	  	 Indebtedness
	  	36
				
		 	 6.2
	  	 Liens
	  	36
				
		 	 6.3
	  	 Restrictions on Fundamental Changes
	  	36
				
		 	 6.4
	  	 Disposal of Assets
	  	36
				
		 	 6.5
	  	 Change Name
	  	36
				
		 	 6.6
	  	 Nature of Business
	  	36
				
		 	 6.7
	  	 Prepayments and Amendments
	  	36
				
		 	 6.8
	  	 Change of Control
	  	37
				
		 	 6.9
	  	 Restricted Junior Payment
	  	37
				
		 	 6.10
	  	 Accounting Methods
	  	38
				
		 	 6.11
	  	 Investments; Controlled Investments
	  	38
				
		 	 6.12
	  	 Transactions with Affiliates
	  	38
				
		 	 6.13
	  	 Use of Proceeds
	  	38
				
		 	 6.14
	  	 Non-Loan Party Subsidiaries
	  	39
				
		 	 6.15
	  	 Consignments
	  	39
				
		 	 6.16
	  	 Inventory and Equipment with Bailees
	  	39
			
	 7.
	 	 FINANCIAL COVENANTS.
	  	39
			
	 8.
	 	 EVENTS OF DEFAULT.
	  	41
			
	 9.
	 	 RIGHTS AND REMEDIES.
	  	43
				
		 	 9.1
	  	 Rights and Remedies
	  	43
				
		 	 9.2
	  	 Remedies Cumulative
	  	44
			
	 10.
	 	 WAIVERS; INDEMNIFICATION.
	  	44
				
		 	 10.1
	  	 Demand; Protest; etc
	  	44
				
		 	 10.2
	  	 The Lender Group's Liability for Collateral
	  	44
				
		 	 10.3
	  	 Indemnification
	  	44
			
	 11.
	 	 NOTICES.
	  	45
			
	 12.
	 	 CHOICE OF LAW AND VENUE; JURY TRIAL WAIVER.
	  	46
			
	 13.
	 	 ASSIGNMENTS AND PARTICIPATIONS; SUCCESSORS.
	  	46

  

 - iii - 

							
		 	 13.1
	  	 Assignments and Participations
	  	46
				
		 	 13.2
	  	 Successors
	  	49
			
	 14.
	 	 AMENDMENTS; WAIVERS.
	  	49
				
		 	 14.1
	  	 Amendments and Waivers
	  	49
				
		 	 14.2
	  	 Replacement of Certain Lenders
	  	51
				
		 	 14.3
	  	 No Waivers; Cumulative Remedies
	  	51
			
	 15.
	 	 AGENT; THE LENDER GROUP.
	  	51
				
		 	 15.1
	  	 Appointment and Authorization of Agent
	  	51
				
		 	 15.2
	  	 Delegation of Duties
	  	52
				
		 	 15.3
	  	 Liability of Agent
	  	52
				
		 	 15.4
	  	 Reliance by Agent
	  	53
				
		 	 15.5
	  	 Notice of Default or Event of Default
	  	53
				
		 	 15.6
	  	 Credit Decision
	  	53
				
		 	 15.7
	  	 Costs and Expenses; Indemnification
	  	54
				
		 	 15.8
	  	 Agent in Individual Capacity
	  	54
				
		 	 15.9
	  	 Successor Agent
	  	54
				
		 	 15.10
	  	 Lender in Individual Capacity
	  	55
				
		 	 15.11
	  	 Collateral Matters
	  	55
				
		 	 15.12
	  	 Restrictions on Actions by Lenders; Sharing of Payments
	  	56
				
		 	 15.13
	  	 Agency for Perfection
	  	57
				
		 	 15.14
	  	 Payments by Agent to the Lenders
	  	57
				
		 	 15.15
	  	 Concerning the Collateral and Related Loan Documents
	  	57
				
		 	 15.16
	  	 Audits and Examination Reports; Confidentiality; Disclaimers by Lenders; Other Reports and Information
	  	57
				
		 	 15.17
	  	 Several Obligations; No Liability
	  	58
			
	 16.
	 	 WITHHOLDING TAXES.
	  	58
			
	 17.
	 	 GENERAL PROVISIONS.
	  	61
				
		 	 17.1
	  	 Effectiveness
	  	61
				
		 	 17.2
	  	 Section Headings
	  	61
				
		 	 17.3
	  	 Interpretation
	  	61
				
		 	 17.4
	  	 Severability of Provisions
	  	61
				
		 	 17.5
	  	 Bank Product Providers
	  	61
				
		 	 17.6
	  	 Debtor-Creditor Relationship
	  	62
				
		 	 17.7
	  	 Counterparts; Electronic Execution
	  	62
				
		 	 17.8
	  	 Revival and Reinstatement of Obligations
	  	62
				
		 	 17.9
	  	 Confidentiality
	  	62
				
		 	 17.10
	  	 Lender Group Expenses
	  	63

  

 - iv - 

							
		 	 17.11
	  	 Survival
	  	63
				
		 	 17.12
	  	 USA PATRIOT Act
	  	63
				
		 	 17.13
	  	 Integration
	  	63
				
		 	 17.14
	  	 Judgment Currency
	  	63

  

 - v - 

 EXHIBIT A-1 

FORM OF ASSIGNMENT AND ACCEPTANCE AGREEMENT 

This ASSIGNMENT AND ACCEPTANCE AGREEMENT (“Assignment Agreement”) is entered into as of
                    , 2     between
                                     (“Assignor”) and
                                        
(“Assignee”). Reference is made to the Agreement described in Annex I hereto (the “Credit Agreement”). Capitalized terms used herein and not otherwise defined shall have the meanings ascribed to them in the Credit
Agreement. 
 1. In accordance with the terms and conditions of Section 13 of the Credit Agreement,
the Assignor hereby sells and assigns to the Assignee, and the Assignee hereby purchases and assumes from the Assignor, that interest in and to the Assignor’s rights and obligations under the Loan Documents as of the date hereof with respect to
the Obligations owing to the Assignor, and Assignor’s portion of the Commitments, all to the extent specified on Annex I. 

2. The Assignor (a) represents and warrants that (i) it is the legal and beneficial owner of the interest being
assigned by it hereunder and that such interest is free and clear of any adverse claim and (ii) it has full power and authority, and has taken all action necessary, to execute and deliver this Assignment Agreement and to consummate the
transactions contemplated hereby; (b) makes no representation or warranty and assumes no responsibility with respect to (i) any statements, representations or warranties made in or in connection with the Loan Documents or (ii) the
execution, legality, validity, enforceability, genuineness, sufficiency or value of the Loan Documents or any other instrument or document furnished pursuant thereto; (c) makes no representation or warranty and assumes no responsibility with
respect to the financial condition of Borrower or any Guarantor or the performance or observance by Borrower or any Guarantor of any of its respective obligations under the Loan Documents or any other instrument or document furnished pursuant
thereto; and (d) represents and warrants that the amount set forth as the Purchase Price on Annex I represents the amount owed by Borrower to Assignor with respect to Assignor’s share of the Advances assigned hereunder, as reflected
on Assignor’s books and records. 
 3. The Assignee (a) confirms that it has received copies of the
Credit Agreement and the other Loan Documents, together with copies of the financial statements referred to therein and such other documents and information as it has deemed appropriate to make its own credit analysis and decision to enter into this
Assignment Agreement; (b) agrees that it will, independently and without reliance upon Agent, Assignor, or any other Lender, based upon such documents and information as it shall deem appropriate at the time, continue to make its own credit
decisions in taking or not taking any action under the Loan Documents; (c) appoints and authorizes Agent to take such action as agent on its behalf and to exercise such powers under the Loan Documents as are delegated to Agent by the terms
thereof, together with such powers as are reasonably incidental thereto; [and] (d) agrees that it will perform in accordance with their terms all of the obligations which by the terms of the Loan Documents are required to be performed by it as
a Lender; [and (e) attaches the forms prescribed by the Internal Revenue Service of the United States certifying as to the Assignee’s status for purposes of determining exemption from United States withholding taxes with respect to all
payments to be made to the Assignee under the Credit Agreement or such other documents as are necessary to indicate that all such payments are subject to such rates at a rate reduced by an applicable tax
treaty.]1 

4. Following the execution of this Assignment Agreement by the Assignor and Assignee, the Assignor will deliver this
Assignment Agreement to Agent for recording by Agent. The effective date of this Assignment (the “Settlement Date”) shall be the latest to occur of (a) the date of the execution and delivery hereof by the Assignor and the Assignee,
(b) the receipt by Agent for its sole and separate account a processing fee in the amount of $3,500 (if required by the Credit Agreement), (c) the receipt of any required consent of Agent, and (d) the date specified in Annex I.

  

	1
	 To be included if Assignee is not already a Lender. 

 5. As of the Settlement Date (a) the Assignee shall be a party to the
Credit Agreement and, to the extent of the interest assigned pursuant to this Assignment Agreement, have the rights and obligations of a Lender thereunder and under the other Loan Documents, and (b) the Assignor shall, to the extent of the
interest assigned pursuant to this Assignment Agreement, relinquish its rights and be released from its obligations under the Credit Agreement and the other Loan Documents, provided, however, that nothing contained herein shall release
any assigning Lender from obligations that survive the termination of this Agreement, including such assigning Lender’s obligations under Article 15 and Section 17.9(a) of the Credit Agreement. 

6. Upon the Settlement Date, Assignee shall pay to Assignor the Purchase Price (as set forth in Annex I). From and
after the Settlement Date, Agent shall make all payments that are due and payable to the holder of the interest assigned hereunder (including payments of principal, interest, fees and other amounts) to Assignor for amounts which have accrued up to
but excluding the Settlement Date and to Assignee for amounts which have accrued from and after the Settlement Date. On the Settlement Date, Assignor shall pay to Assignee an amount equal to the portion of any interest, fee, or any other charge that
was paid to Assignor prior to the Settlement Date on account of the interest assigned hereunder and that are due and payable to Assignee with respect thereto, to the extent that such interest, fee or other charge relates to the period of time from
and after the Settlement Date. 
 7. This Assignment Agreement may be executed in any number of counterparts and
by different parties on separate counterparts, each of which, when executed and delivered, shall be deemed to be an original, and all of which, when taken together, shall constitute but one and the same Assignment Agreement. Delivery of an executed
counterpart of this Assignment Agreement by telefacsimile or other electronic method of transmission shall be equally as effective as delivery of an original executed counterpart of this Assignment Agreement. Any party delivering an executed
counterpart of this Assignment Agreement by telefacsimile or other electronic method of transmission also shall deliver an original executed counterpart of this Assignment Agreement but the failure to deliver an original executed counterpart shall
not affect the validity, enforceability, and binding effect of this Assignment Agreement. 
 8. THIS ASSIGNMENT
AGREEMENT SHALL BE GOVERNED BY, AND CONSTRUED AND ENFORCED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF NEW YORK. THE PARTIES AGREE THAT ALL ACTIONS OR PROCEEDINGS ARISING IN CONNECTION WITH THIS ASSIGNMENT AGREEMENT SHALL BE TRIED AND LITIGATED
ONLY IN THE STATE AND, TO THE EXTENT PERMITTED BY APPLICABLE LAW, FEDERAL COURTS LOCATED IN THE COUNTY OF NEW YORK, STATE OF NEW YORK. THE PARTIES HERETO WAIVE, TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, ANY RIGHT EACH MAY HAVE TO ASSERT THE
DOCTRINE OF FORUM NON CONVENIENS OR TO OBJECT TO VENUE TO THE EXTENT ANY PROCEEDING IS BROUGHT IN ACCORDANCE WITH THIS SECTION 8. 
  

 - 2 - 

 IN WITNESS WHEREOF, the parties hereto have caused this Assignment Agreement
and Annex I hereto to be executed by their respective officers, as of the first date written above. 
  

			
	 [NAME OF ASSIGNOR]

	 as Assignor

		
	 By
	 	  

		 	 Name:

		 	 Title:

	
	 [NAME OF ASSIGNEE]

as Assignee

		
	 By
	 	  

		 	 Name:

		 	 Title:

  

			
	 ACCEPTED THIS      DAY OF
                    

	
	 WELLS FARGO CAPITAL FINANCE, LLC,

a Delaware limited liability company, as Agent

		
	 By
	 	  

		 	 Name:

		 	 Title:

  

 - 3 - 

 ANNEX FOR ASSIGNMENT AND ACCEPTANCE 

ANNEX I 
  

									
	 1.
	  	 Borrower: Ross Systems, Inc., a Delaware corporation

		
	 2.
	  	 Name and Date of Credit Agreement:

			
		  		    	 Credit Agreement, dated as of April 27, 2010 by and among CDC Software Corporation, an exempted company incorporated under the laws of the
Cayman Islands, as Parent, the Borrower, the lenders from time to time party thereto (the “Lenders”), and Wells Fargo Capital Finance, LLC, a Delaware limited liability company, as the agent for the Lenders.

			
	 3.
	  	 Date of Assignment Agreement:
	  	                          

		
	 4.
	  	 Amounts:

				
		  	 a.
	    	 Assigned Amount of Revolver Commitment
	  	$            
				
		  	 b.
	    	 Assigned Amount of Advances
	  	$            
			
	 5.
	  	 Settlement Date:
	  	                          

			
	 6.
	  	 Purchase Price
	  	$            
			
	 7.
	  	 Notice and Payment Instructions, etc.
	  	

  

					
	 Assignee:
	  		  	 Assignor:

			
	  
	  		  	  

	  
	  		  	  

	  
	  		  	  

 

			
	 8.
	  	 Agreed and Accepted:

  

													
	 [ASSIGNOR]
	 		 	 [ASSIGNEE]

					
	 By:
	 	  
	 		 	 By:
	 	  

		 	 Title:
	 	  
	 		 		 	 Title:
	 	  

 

			
	 Accepted:

	
	 WELLS FARGO CAPITAL FINANCE, LLC,

a Delaware limited liability company, as Agent

		
	 By
	 	  

		 	 Name:

		 	 Title:

 EXHIBIT C-1 

FORM OF COMPLIANCE CERTIFICATE 

[on Parent’s letterhead] 
  

			
	 To:
	 	 Wells Fargo Capital Finance, LLC

One Boston Place,
18th Floor

Boston, MA 02108
 Attention:
Technology Finance Manager

  

	 	Re:	 Compliance Certificate dated
                     

Ladies and Gentlemen: 

Reference is made to that certain Credit Agreement (the “Credit Agreement”), dated as of April 27,
2010, by and among the lenders identified on the signature pages thereof (such lenders, together with their respective successors and permitted assigns, are referred to hereinafter each individually as a “Lender” and collectively as
the “Lenders”), Wells Fargo Capital Finance, LLC, a Delaware limited liability company, as agent for the Lenders (“Agent”), CDC Software Corporation, an exempted company incorporated under the laws of the
Cayman Islands (“Parent”), and Ross Systems, Inc., a Delaware corporation (“Borrower”). Capitalized terms used in this Compliance Certificate have the meanings set forth in the Credit Agreement unless specifically
defined herein. 
 Pursuant to Schedule 5.1 of the Credit Agreement, the undersigned officer of Parent
hereby certifies that: 
 8. The financial information of Parent and its Subsidiaries furnished in Schedule 1 attached
hereto, has been prepared in accordance with GAAP (except for year-end adjustments and the lack of footnotes), and fairly presents in all material respects the financial condition of Parent and its Subsidiaries. 

9. Such officer has reviewed the terms of the Credit Agreement and has made, or caused to be made under his/her supervision, a review in
reasonable detail of the transactions and condition of Parent and its Subsidiaries during the accounting period covered by the financial statements delivered pursuant to Schedule 5.1 of the Credit Agreement. 

10. Such review has not disclosed the existence on and as of the date hereof, and the undersigned does not have knowledge of the
existence as of the date hereof, of any event or condition that constitutes a Default or Event of Default, except for such conditions or events listed on Schedule 2 attached hereto, specifying the nature and period of existence thereof and
what action Parent and its Subsidiaries have taken, are taking, or propose to take with respect thereto. 
 11. The
representations and warranties of Parent and its Subsidiaries set forth in the Credit Agreement and the other Loan Documents are true, correct and complete in all material respects (except that such materiality qualifier shall not be applicable to
any representations and warranties that are already qualified or modified by materiality in the text thereof) on and as of the date hereof (except to the extent they relate to a specified date in which case such representations and warranties are
true and correct in all material respects (except that such materiality qualifier shall not be applicable to any representations and warranties that are already qualified or modified by materiality in the text thereof) on and as of such specified
date), except as set forth on Schedule 3 attached hereto. 

 12. (a) Parent and Borrower are in compliance with the applicable covenants contained in
Section 7(a) of the Credit Agreement as demonstrated on Part I of Schedule 4 attached hereto, and (b) Borrower and Pivotal are in compliance with the covenant contained in Section 7(b) of the Credit Agreement as
demonstrated on Part II of Schedule 4 attached hereto. 
 13. Attached hereto are copies of (a) each Material
Contract entered into since the delivery of the previous Compliance Certificate, and (b) each material amendment or modification of any Material Contract entered into since the delivery of the previous Compliance Certificate, as described on
Schedule 5 attached hereto. 

 IN WITNESS WHEREOF, this Compliance Certificate is executed by the
undersigned as of the first date written above. 
  

			
	 CDC SOFTWARE CORPORATION,

an exempted company incorporated under the laws of the Cayman Islands

		
	 By:
	 	  

	 Name:
	 	  

	 Title:
	 	  

 SCHEDULE 1 

Financial Information 

 SCHEDULE 2 

Default or Event of Default 

 SCHEDULE 3 

Representations and Warranties 

 SCHEDULE 4 

Financial Covenants 

PART I 
  

	1.	 Minimum EBITDA. 

Parent’s and its Subsidiaries’ EBITDA for the twelve (12) consecutive fiscal month period of Parent and
its Subsidiaries ending             ,              is $            ,
which amount [is/is not] greater than or equal to the amount set forth in Section 7(a)(i) of the Credit Agreement for the corresponding period. 
  

	2.	 Fixed Charge Coverage Ratio. 

Parent’s and its Subsidiaries’ Fixed Charge Coverage Ratio for the twelve (12) consecutive fiscal month
period of Parent and its Subsidiaries ending             ,              is     :1.0, which [is/is not]
greater than or equal to the ratio set forth in Section 7(a)(ii) of the Credit Agreement for the corresponding period. 
  

	3.	 Outstanding Advances. 

The amount of outstanding Advances is $            , which
[is/is not] greater than or equal to the amount set forth in Section 7(a)(iii) of the Credit Agreement. 
 PART II

  

	1.	 TTM Recurring Revenues. 

The TTM Recurring Revenues for the twelve (12) consecutive fiscal month period ending
                    ,                      is
$            , which amount [is/is not] greater than or equal to the amount set forth in Section 7(b)(i) of the Credit Agreement for the corresponding period. 

 Schedule 5 

Material Contracts 

 EXHIBIT C-2 

FORM OF CREDIT AMOUNT CERTIFICATE 

Wells Fargo Capital Finance, LLC 

One Boston Place,
18th Floor 

Boston, MA 02108 
 Attention:
Technology Finance Manager 
 The undersigned, Ross Systems, Inc., a Delaware corporation
(“Borrower”), pursuant to Schedule 5.2 of that certain Credit Agreement dated as of April 27, 2010 (as amended, restated, modified, supplemented, refinanced, renewed, or extended from time to time, the “Credit
Agreement”), entered into among CDC Software Corporation, an exempted company incorporated under the laws of the Cayman Islands (“Parent”), Borrower, the lenders from time to time party thereto and Wells Fargo Capital
Finance, LLC, a Delaware limited liability company, as the agent (in such capacity, together with its successors and assigns, if any, in such capacity, “Agent”), hereby certifies to Agent that the following items, calculated in
accordance with the terms and definitions set forth in the Credit Agreement for such items are true and correct, and that Borrower is in compliance with and, after giving effect to any currently requested Advances, will be in compliance with, the
terms, conditions, and provisions of the Credit Agreement. 
 All initially capitalized terms used in this
Credit Amount Certificate have the meanings set forth in the Credit Agreement unless specifically defined herein. 
 [Remainder
of page intentionally left blank.] 

									
	 Effective Date of Calculation:
	  	  
	  		  		  	

  

													
				
	 A.
	 	  Credit Amount Calculation
	  		  	
			
		 	 1.
	  	 Recurring Revenues

						
		 		  	   1.
	  	 95% of TTM Recurring Revenues
	  	 $            
	  	
						
		 		  	   2. 
	  	 Credit Amount (Item 1.a.)
	  		  	 $            

			
		 	 2.
	  	 Availability Calculation.

						
		 		  	   1.    
	  	 a.           Maximum Revolver
Amount
	  	 $            
	  	
						
		 		  		  	   b.      Letter of Credit Usage
	  	 $            
	  	
						
		 		  		  	   c.      amount of current outstanding Advances (including
Swing Loans)
	  	 $            
	  	
						
		 		  		  	   d.      the sum of the aggregate amount of reserves, if
any, established by Agent under Section 2.1(c) of the Credit Agreement
	  	 $            
	  	
						
		 		  		  	   e.      Sum of Items 2.a(ii), 2.a(iii), and
2.a(iv)
	  	 $            
	  	
						
		 		  		  	   f.       Item 2.a.(i) minus
Item 2.a.(v)
	  		  	 $            

						
		 		  	   2.
	  	 a.           Credit Amount (from Section
A, Item 1.b)
	  	 $            
	  	
						
		 		  		  	   b.      Letter of Credit Usage
	  	 $            
	  	
						
		 		  		  	   c.      amount of current outstanding Advances (including
Swing Loans)
	  	 $            
	  	
						
		 		  		  	   d.      the sum of the aggregate amount of reserves, if
any, established by Agent under Section 2.1(c) of the Credit Agreement
	  	 $            
	  	
						
		 		  		  	   e.      Sum of Items 2.b(ii), 2.b(iii), and
2.b(iv)
	  	 $            
	  	
						
		 		  		  	   f.       Item 2.b(i) minus
Item 2.b(v)
	  		  	 $            

						
		 		  	   3.
	  	 The lower of Item 2.a.(vi) and 2.b(vi)
	  		  	 $            

											
	 B.
	  	 Letters of Credit Calculation
	  		  	
					
		  	 1.
	  	 maximum L/C amount
	  		  	 $5,000,000

					
		  	 2.
	  	 L/Cs permitted under Credit Amount
	  		  	
						
		  		  	 1. 
	  	 Credit Amount (from Section A, Item 1.b)
	  	 $            
	  	
						
		  		  	 2.
	  	 the sum of the aggregate amount of reserves, if any, established by Agent under Section 2.1(c) of the Credit Agreement
	  	 $            
	  	
						
		  		  	 3.
	  	 amount of current outstanding Advances (including Swing Loans)
	  	 $            
	  	
						
		  		  	 4.
	  	 Sum of Items 2.b. and 2.c.
	  	 $            
	  	
						
		  		  	 5.
	  	 Item 2.a. minus 2.d.
	  		  	 $            

					
		  	 3.
	  	 L/Cs permitted under Maximum Revolver Amount
	  		  	
						
		  		  	 1.
	  	 Maximum Revolver Amount
	  	 $            
	  	
						
		  		  	 2.
	  	 the sum of the aggregate amount of reserves, if any, established by Agent under Section 2.1(c) of the Credit Agreement
	  	 $            
	  	
						
		  		  	 3.
	  	 amount of current outstanding Advances (including Swing Loans)
	  	 $            
	  	
						
		  		  	 4.
	  	 Sum of Items 3.b. and 3.c.
	  	 $            
	  	
						
		  		  	 5.
	  	 Item 3.a. minus Item 3.d
	  		  	 $            

					
		  	 4.
	  	 Letter of Credit Usage plus the amount of any proposed Letters of Credit
	  		  	 $            

					
		  	 5.
	  	 No L/C Availability if Item 4 is greater than Item 1, Item 2.e. or Item 3.e. after giving effect to any proposed Letter of
Credit.
	  		  	 $            

 Additionally, the undersigned hereby certifies and represents and warrants
to the Lender Group on behalf of each Loan Party that (i) each representation or warranty contained in or pursuant to any Loan Document or any agreement, instrument, certificate, document or other writing furnished at any time under or in
connection with any Loan Document is true and correct in all material respects (except that such materiality qualifier shall not be applicable to any representations and warranties that already are qualified or modified by materiality in the text
thereof) as of the date hereof as though made on and as of such date (except to the extent any representation or warranty expressly related to an earlier date in which case such representations and warranties are true and correct in all material
respects (except that such materiality qualifier shall not be applicable to any representations and warranties that already are qualified or modified by materiality in the text thereof) on and as of such earlier date), (ii) each of the
covenants and agreements contained in any Loan Document have been performed (to the extent required to be performed on or before the date hereof or each such effective date), (iii) no Default or Event of Default has occurred and is continuing
on the date hereof, nor will any thereof occur after giving effect to the request above, and (iv) all of the foregoing is true and correct as of the effective date of the calculations set forth above and that such calculations have been made in
accordance with the requirements of the Credit Agreement. 
 ROSS SYSTEMS, INC., 

as Borrower 
  

			
	By:	 	  

			
	Title:	 	  

 

 EXHIBIT I-1 

FORM OF IP REPORTING
CERTIFICATE2 

1. Required Library Calculation / Source Code Escrow Deposit History 

 

	 	a.	 Software Revenues from the Required Library for the Quarter Period Ending
                    , 20     (000’s)* 

 

													
	 Software Product
	  	Derived Revenue	  	% of Total
Revenue	 	 	Registration Date and
Number	  	Product Versions
Covered	  	Source Code Escrow
Deposit Date
		  	$	 	  	    	% 	 		  		  	
		  	$	 	  	    	% 	 		  		  	
		  	$	 	  	    	% 	 		  		  	
		  	$	 	  	    	% 	 		  		  	
		  	$	 	  	    	% 	 		  		  	
		  	$	 	  	    	% 	 		  		  	
	 Total
	  	$	 	  	    	% 	 		  		  	

  

	*	 List the set or collection of computer software programs and other technology constituting the Required Library and any changes from the prior
reporting period. 

  

	 	b.	 Aggregate Software Revenues for the Quarter Period Ending
                    , 20    : $            .

  

	 	c.	 Required Library Threshold per Loan Documents:     %. In compliance? [Yes][No] 

 

	 	d.	 Source Code Escrow Deposit Frequency Requirement per Loan Documents:         . In compliance? [Yes][No]

  

	2.	 Modified, newly developed, and newly acquired intellectual property for each of the Loan Parties (for the prior quarter)

 < List here, or attach separate schedule if needed > 

 

	2
	 Capitalized terms used herein and not defined herein shall have the meanings specified therefor in that certain Credit Agreement, dated as of
April 27, 2010, by and among CDC Software Corporation, an exempted company incorporated under the laws of the Cayman Islands, as parent, Ross Systems, Inc., a Delaware corporation, as borrower, the lenders identified on the signature pages
thereof (such lenders, together with their respective successors and permitted assigns, are referred to hereinafter each individually as a “Lender” and collectively, as the “Lenders”), and Wells Fargo Capital Finance, LLC, a
Delaware limited liability company, as the agent for the Lenders. 

 EXHIBIT L-1 

FORM OF LIBOR NOTICE 

                
    , 20     
 Wells Fargo Capital Finance, LLC, as Agent 

under the below referenced Credit Agreement 

One Boston Place,
18th Floor 

Boston, MA 02108 

Attention: Technology Finance Manager 

Ladies and Gentlemen: 

Reference hereby is made to that certain Credit Agreement, dated as of April 27, 2010 (the “Credit
Agreement”), among CDC Software Corporation, an exempted company incorporated under the laws of the Cayman Islands (“Parent”), Ross Systems, Inc., a Delaware corporation (“Borrower”), the lenders from time
to time party thereto (the “Lenders”), and Wells Fargo Capital Finance, LLC, a Delaware limited liability company, as the agent for the Lenders (in such capacity, “Agent”). Capitalized terms used herein and not
otherwise defined herein shall have the meanings ascribed to them in the Credit Agreement. 
 This LIBOR Notice
represents Borrower’s request to elect the LIBOR Option with respect to outstanding Advances in the amount of $             (the “LIBOR Rate Advance”)[, and is a
written confirmation of the telephonic notice of such election given to Agent]. 
 The LIBOR Rate Advance will
have an Interest Period of [1, 2, or 3] month(s) commencing on                             . 

This LIBOR Notice further confirms Borrower’s acceptance, for purposes of determining the rate of interest based on
the LIBOR Rate under the Credit Agreement, of the LIBOR Rate as determined pursuant to the Credit Agreement. 

Borrower represents and warrants that (i) as of the date hereof, each representation or warranty contained in or
pursuant to any Loan Document or any agreement, instrument, certificate, document or other writing furnished at any time under or in connection with any Loan Document, and as of the effective date of any advance, continuation or conversion requested
above, is true and correct in all material respects (except that such materiality qualifier shall not be applicable to any representations and warranties that are already qualified or modified by materiality in the text thereof and except to the
extent any representation or warranty expressly related to an earlier date in which case such representations and warranties are true and correct in all material respects (except that such materiality qualifier shall not be applicable to any
representations and warranties that are already qualified by materiality in the text thereof) on and as of such earlier date), (ii) each of the covenants and agreements contained in any Loan Document have been performed (to the extent required
to be performed on or before the date hereof), and (iii) no Default or Event of Default has occurred and is continuing on the date hereof, nor will any thereof occur after giving effect to the request above. 

 At any time that an Event of Default has occurred and is continuing,
Borrower no longer shall have the option to request that Advances bear interest at a rate based upon the LIBOR Rate. 
  

			
	 ROSS SYSTEMS, INC.,

	 a Delaware corporation, as Borrower

		
	 By:
	 	  

	 Title:
	 	  

 

			
	 Acknowledged by:

	
	 WELLS FARGO CAPITAL FINANCE, LLC

a Delaware limited liability company, as Agent

		
	 By:
	 	  

	 Title:
	 	  

 Schedule 1.1 

As used in the Agreement, the following terms shall have the following definitions: 

“Account” means an account (as that term is defined in the Code). 

“Account Debtor” means any Person who is obligated on an Account, chattel paper, or a general
intangible. 
 “Accounting Changes” means changes in accounting principles required by the
promulgation of any rule, regulation, pronouncement or opinion by the Financial Accounting Standards Board of the American Institute of Certified Public Accountants (or successor thereto or any agency with similar functions). 

“Acquired Indebtedness” means Indebtedness of a Person whose assets or Stock is acquired by Parent or
any of its Subsidiaries in a Permitted Acquisition, provided, however, that such Indebtedness (a) is either Purchase Money Indebtedness (and any Indebtedness refinancing such Purchase Money Indebtedness which is secured only by a
Lien on the fixed asset subject to such Purchase Money Indebtedness) or a Capital Lease with respect to Equipment or mortgage financing with respect to Real Property, (b) was in existence prior to the date of such Permitted Acquisition, and
(c) was not incurred in connection with, or in contemplation of, such Permitted Acquisition. 

“Acquisition” means (a) the purchase or other acquisition by a Person or its Subsidiaries of all or
substantially all of the assets of (or any division or business line of) any other Person, or (b) the purchase or other acquisition (whether by means of a merger, consolidation, or otherwise) by a Person or its Subsidiaries of all or
substantially all of the Stock of any other Person. 
 “Additional Documents” has the meaning
specified therefor in Section 5.12 of the Agreement. 
 “Advances” has the meaning
specified therefor in Section 2.1(a) of the Agreement. 
 “Affected Lender” has the
meaning specified therefor in Section 2.13(b) of the Agreement. 
 “Affiliate”
means, as applied to any Person, any other Person who controls, is controlled by, or is under common control with, such Person. For purposes of this definition, “control” means the possession, directly or indirectly through one or more
intermediaries, of the power to direct the management and policies of a Person, whether through the ownership of Stock, by contract, or otherwise; provided, however, that, for purposes of Section 6.12 of the Agreement:
(a) any Person which owns directly or indirectly 10% or more of the Stock having ordinary voting power for the election of directors or other members of the governing body of a Person or 10% or more of the partnership or other ownership
interests of a Person (other than as a limited partner of such Person) shall be deemed an Affiliate of such Person, (b) each director (or comparable manager) of a Person shall be deemed to be an Affiliate of such Person, and (c) each
partnership in which a Person is a general partner shall be deemed an Affiliate of such Person. 

“Agent” has the meaning specified therefor in the preamble to the Agreement. 

“Agent-Related Persons” means Agent, together with its Affiliates, officers, directors, employees,
attorneys, and agents. 
 “Agent’s Account” means the Deposit Account of Agent identified
on Schedule A-1. 
 “Agent’s Liens” means the Liens granted by Parent or its
Subsidiaries to Agent under the Loan Documents. 
  

 Schedule 1.1 

 “Agreement” means the Credit Agreement to which this
Schedule 1.1 is attached. 
 “Applicable Prepayment Premium” has the meaning specified
therefor in the Fee Letter. 
 “Application Event” means the occurrence of (a) a failure
by Borrower to repay all of the Obligations in full on the Maturity Date, or (b) an Event of Default and the election by Agent or the Required Lenders to require that payments and proceeds of Collateral be applied pursuant to
Section 2.4(b)(ii) of the Agreement. 
 “Assignee” has the meaning specified
therefor in Section 13.1(a) of the Agreement. 
 “Assignment and Acceptance” means
an Assignment and Acceptance Agreement substantially in the form of Exhibit A-1. 
 “Associated
Bank” means Associated Bank, National Association. 
 “Associated Bank Loan Documents”
means the Promissory Note and the Business Loan Agreement (Asset Based), each dated August 8, 2007, executed by Catalyst in connection with its credit facility with Associated Bank. 

“Authorized Person” means any one of the individuals identified on Schedule A-2, as such schedule
is updated from time to time by written notice from Borrower to Agent. 
 “Availability” means,
as of any date of determination, the amount that Borrower is entitled to borrow as Advances under Section 2.1 of the Agreement (after giving effect to all then outstanding Obligations (other than Bank Product Obligations) and reserves
established pursuant to Section 2.1(c) of the Agreement). 
 “Bank Product” means
any one or more of the following financial products or accommodations extended to any Loan Party by a Bank Product Provider: (a) credit cards, (b) credit card processing services, (c) debit cards, (d) stored value cards,
(e) purchase cards (including so-called “procurement cards” or “P-cards”), (f) Cash Management Services, or (g) transactions under Hedge Agreements. 

“Bank Product Agreements” means those agreements entered into from time to time by any Loan Party with a
Bank Product Provider in connection with the obtaining of any of the Bank Products. 
 “Bank Product
Collateralization” means providing cash collateral (pursuant to documentation reasonably satisfactory to Agent) to be held by Agent for the benefit of the Bank Product Providers (other than the Hedge Providers) in an amount determined by
Agent as sufficient to satisfy the reasonably estimated credit exposure with respect to the then existing Bank Product Obligations (other than Hedge Obligations). 

“Bank Product Obligations” means (a) all obligations, liabilities, reimbursement obligations, fees,
or expenses owing by any Loan Party to any Bank Product Provider pursuant to or evidenced by a Bank Product Agreement and irrespective of whether for the payment of money, whether direct or indirect, absolute or contingent, due or to become due, now
existing or hereafter arising, (b) all Hedge Obligations, and (c) all amounts that Agent or any Lender is obligated to pay to a Bank Product Provider as a result of Agent or such Lender purchasing participations from, or executing
guarantees or indemnities or reimbursement obligations to, a Bank Product Provider with respect to the Bank Products provided by such Bank Product Provider to any Loan Party. 

“Bank Product Provider” means Wells Fargo or any of its Affiliates. 

 

 Schedule 1.1 

 “Bank Product Reserve Amount” means, as of any date of
determination, the Dollar amount of reserves that Agent has reasonably determined it is necessary or appropriate to establish (based upon the Bank Product Providers’ reasonable determination of their credit exposure to the Loan Parties in
respect of Bank Product Obligations) in respect of Bank Products then provided or outstanding. 

“Bankruptcy Code” means (a) title 11 of the United States Code, (b) the Bankruptcy and
Insolvency Act (Canada), (c) the Companies’ Creditors Arrangement Act (Canada), (d) the Winding-up and Restructuring Act (Canada), and/or (e) any similar laws in a relevant jurisdiction, in each case, as
applicable and as in effect from time to time. 
 “Base Rate” means the
greatest of (a) 2.25 percent per annum, (b) the Federal Funds Rate plus 1⁄2%, (c) the LIBOR Rate (which rate shall be calculated based upon an Interest Period of 3 months and shall be determined on a daily basis), plus 1 percentage
point and (d) the rate of interest announced, from time to time, within Wells Fargo at its principal office in San Francisco as its “prime rate”, with the understanding that the “prime rate” is one of Wells Fargo’s base
rates (not necessarily the lowest of such rates) and serves as the basis upon which effective rates of interest are calculated for those loans making reference thereto and is evidenced by the recording thereof after its announcement in such internal
publications as Wells Fargo may designate. 
 “Base Rate Loan” means each portion of the
Advances that bears interest at a rate determined by reference to the Base Rate. 
 “Base Rate
Margin” means 4.00 percentage points. 
 “Benefit Plan” means a “defined benefit
plan” (as defined in Section 3(35) of ERISA) for which Parent or any of its Subsidiaries or ERISA Affiliates has been an “employer” (as defined in Section 3(5) of ERISA) within the past six years. 

“Board of Directors” means the board of directors (or comparable managers or committee) of Parent.

 “Borrower” has the meaning specified therefor in the preamble to the Agreement. 

“Borrowing” means a borrowing consisting of Advances made on the same day by the Lenders (or Agent on
behalf thereof), or by Swing Lender in the case of a Swing Loan, or by Agent in the case of a Protective Advance. 

“Business Day” means any day that is not a Saturday, Sunday, or other day on which banks are authorized
or required to close in the state of New York, except that, if a determination of a Business Day shall relate to a LIBOR Rate Loan, the term “Business Day” also shall exclude any day on which banks are closed for dealings in Dollar
deposits in the London interbank market. 
 “Canadian Anti-Terrorism Laws” means the
Criminal Code (Canada), the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (Canada), the United Nations Suppression of Terrorism Regulations and the Anti-terrorism Act (Canada) and all regulations and orders
made thereunder. 
 “Canadian Contractor” means any consultant or contractor retained to
provide services in Canada to a Canadian Loan Party. 
 “Canadian Employee” means any employee
or former employee of a Canadian Loan Party. 
 “Canadian Employee Benefits Legislation” means
the Canada Pension Plan Act (Canada), the Pension Benefits Act (Ontario), the Pension Benefits Standards Act (British Columbia) and any Canadian federal, provincial or local counterparts or equivalents, in each case, as
applicable and as amended from time to time. 
  

 Schedule 1.1 

 “Canadian Employee Plan” means any employee benefit,
health, welfare, supplemental unemployment benefit, bonus, pension, supplemental pension, profit sharing, retiring allowance, severance, deferred compensation, stock compensation, stock purchase, unit purchase, retirement, life, hospitalization
insurance, medical, dental, disability or other employee group or similar benefit or employment plans or supplemental arrangements applicable to the Canadian Employees or Canadian Contractors but excluding any Canadian Pension Plan, and does not
include the Canada Pension Plan or the Quebec Pension Plan maintained by the Governments of Canada and Quebec, respectively. 

“Canadian Loan Party” means each Loan Party organized under the laws of Canada or a province thereof.

 “Canadian Pension Plan” means any pension plan required to be registered under the Income
Tax Act (Canada) or any Canadian federal or provincial law and contributed to by a Canadian Loan Party for its Canadian Employees, Canadian Contractors, former Canadian Employees or former Canadian Contractors, including any pension plan within
the meaning of the Pension Benefits Standards Act (British Columbia), or the Pension Benefits Act (Ontario) but does not include the Canada Pension Plan maintained by the Government of Canada or the Quebec Pension Plan maintained by
the Government of Quebec. 
 “Canadian Priority Payables Reserve” means a reserve (determined
from time to time by Agent in its Permitted Discretion) for: (a) the amount past due and owing by any Canadian Loan Party, or the accrued amount for which such Canadian Loan Party has an obligation to remit, to a Governmental Authority or other
Person pursuant to any applicable law, rule or regulation, in respect of (i) goods and services taxes, sales taxes, employee income taxes, municipal taxes and other taxes payable or to be remitted or withheld; (ii) workers’
compensation; (iii) vacation or holiday pay; and (iv) other like charges and demands to the extent that any Governmental Authority or other Person may claim a lien, security interest, hypothec, trust or other claim ranking or capable of
ranking in priority to or pari passu with one or more of the Liens granted in the Loan Documents; and (b) the aggregate amount of any other liabilities of any Canadian Loan Party (i) in respect of which a trust has been or may be imposed
on any Collateral to provide for payment, (ii) in respect of unpaid pension plan contributions, or (iii) which are secured by a lien, security interest, pledge, charge, right or claim on any Collateral; in each case, pursuant to any
applicable law, rule or regulation and which such lien, trust, security interest, hypothec, pledge, charge, right or claim ranks or, in the Permitted Discretion of the Agent, is capable of ranking in priority to or pari passu with one or more of the
Liens granted in the Loan Documents (such as liens, trusts, security interests, hypothecs, pledges, charges, rights or claims in favor of employees, landlords, warehousemen, carriers, mechanics, materialmen, labourers, or suppliers, or liens,
trusts, security interests, hypothecs, pledges, charges, rights or claims for ad valorem, excise, sales, or other taxes where given priority under applicable law); in each case net of the aggregate amount of all restricted cash held or set aside for
the payment of such obligations. 
 “Canadian Security Agreement” means a security agreement
governed by the laws of the Province of British Columbia, Canada, in form and substance reasonably satisfactory to Agent, executed and delivered by Pivotal to Agent. 

“Capital Expenditures” means, with respect to any Person for any period, the aggregate of all
expenditures by such Person and its Subsidiaries during such period that are capital expenditures as determined in accordance with GAAP, whether such expenditures are paid in cash or financed minus any software development costs to the extent
deducted under the definition of EBITDA for such period. 
 “Capitalized Lease Obligation”
means that portion of the obligations under a Capital Lease that is required to be capitalized in accordance with GAAP. 
  

 Schedule 1.1 

 “Capital Lease” means a lease that is required to be
capitalized for financial reporting purposes in accordance with GAAP. 
 “Cash Equivalents”
means (a) marketable direct obligations issued by, or unconditionally guaranteed by, the United States or issued by any agency thereof and backed by the full faith and credit of the United States, in each case maturing within 1 year from the
date of acquisition thereof, (b) marketable direct obligations issued or fully guaranteed by any state of the United States or any political subdivision of any such state or any public instrumentality thereof maturing within 1 year from the
date of acquisition thereof and, at the time of acquisition, having one of the two highest ratings obtainable from either Standard & Poor’s Rating Group (“S&P”) or Moody’s Investors Service, Inc.
(“Moody’s”), (c) commercial paper maturing no more than 270 days from the date of creation thereof and, at the time of acquisition, having a rating of at least A-1 from S&P or at least P-1 from Moody’s,
(d) certificates of deposit, time deposits, overnight bank deposits or bankers’ acceptances maturing within 1 year from the date of acquisition thereof issued by any bank organized under the laws of the United States or any state thereof
or the District of Columbia or any United States branch of a foreign bank having at the date of acquisition thereof combined capital and surplus of not less than $250,000,000, (e) Deposit Accounts maintained with (i) any bank that
satisfies the criteria described in clause (d) above, or (ii) any other bank organized under the laws of the United States or any state thereof so long as the full amount maintained with any such other bank is insured by the Federal
Deposit Insurance Corporation, (f) repurchase obligations of any commercial bank satisfying the requirements of clause (d) of this definition or recognized securities dealer having combined capital and surplus of not less than
$250,000,000, having a term of not more than seven days, with respect to securities satisfying the criteria in clauses (a) or (d) above, (g) debt securities with maturities of six months or less from the date of acquisition backed by
standby letters of credit issued by any commercial bank satisfying the criteria described in clause (d) above, and (h) Investments in money market funds substantially all of whose assets are invested in the types of assets described in
clauses (a) through (g) above. 
 “Cash Management Services” means any cash
management or related services including treasury, depository, return items, overdraft, controlled disbursement, merchant store value cards, e-payables services, electronic funds transfer, interstate depository network, automatic clearing house
transfer (including the Automated Clearing House processing of electronic funds transfers through the direct Federal Reserve Fedline system) and other cash management arrangements. 

“Catalyst” means Catalyst International, Inc., a Delaware corporation. 

“CDC Software” means CDC Software, Inc., a Delaware corporation. 

“CDC Software International Corporation” means CDC Software International Corporation, an exempted
company incorporated under the laws of the Caymans Islands. 
 “CFC” means a controlled foreign
corporation (as that term is defined in the IRC). 
 “Change of Control” means that
(a) Holdings fails to own and control, directly or indirectly, at least 50.1% of the Stock of CDC Software International Corporation, (b) CDC Software International Corporation fails to own and control, directly or indirectly, at least
50.1% of the voting power of the Stock of Parent, (c) a majority of the members of the Board of Directors do not constitute Continuing Directors, or (d) Parent fails to own and control, directly or indirectly, 100% of the Stock of each
other Loan Party and its Material Subsidiaries (other than pursuant to a transaction permitted under Section 6.3). 

“China.com” means China.com Inc., an exempted company incorporated under the laws of the Cayman Islands.

 “Closing Date” means the date of the making of the initial Advance (or other extension of
credit) under the Agreement. 
  

 Schedule 1.1 

 “Code” means the New York Uniform Commercial Code, as in
effect from time to time; provided that, where the context so requires, (i) any term defined by reference to the “Code” shall also have any extended, alternative or analogous meaning given to such term in applicable
Canadian personal property security and other laws (including, without limitation, the Personal Property Security Act of each applicable province of Canada, the Bills of Exchange Act (Canada) and the Depository Bills and Notes
Act (Canada)), in all cases for the extension, preservation or betterment of the security and rights of Agent and the Lender Group. 

“Collateral” means all assets and interests in assets and proceeds thereof now owned or hereafter
acquired by any Loan Party in or upon which a Lien is granted by such Person in favor of Agent or the Lenders under any of the Loan Documents. 

“Collateral Access Agreement” means a landlord waiver, bailee letter, or acknowledgement agreement of
any lessor, warehouseman, processor, consignee, or other Person in possession of, having a Lien upon, or having rights or interests in any Loan Parties’ books and records, Equipment or Inventory, in each case, in form and substance reasonably
satisfactory to Agent. 
 “Collections” means all cash, checks, notes, instruments, and
other items of payment (including insurance proceeds, cash proceeds of asset sales, rental proceeds, and tax refunds). 

“Commercial Software” means commercially available software programs generally available to the public
which have been licensed to a Loan Party or a Subsidiary of a Loan Party pursuant to end-user licenses. 

“Commitment” means, with respect to each Lender, its Revolver Commitment or its Total Commitment, as the
context requires, and, with respect to all Lenders, their Revolver Commitments or their Total Commitments, as the context requires, in each case as such Dollar amounts are set forth beside such Lender’s name under the applicable heading on
Schedule C-1 or in the Assignment and Acceptance pursuant to which such Lender became a Lender under the Agreement, as such amounts may be reduced or increased from time to time pursuant to assignments made in accordance with the provisions
of Section 13.1 of the Agreement. 
 “Compliance Certificate” means a certificate
substantially in the form of Exhibit C-1 delivered by the chief financial officer of Parent to Agent. 

“Comvest” means Comvest Investment Partners II LLC. 

“Confidential Information” has the meaning specified therefor in Section 17.9(a) of the
Agreement. 
 “Continuing Director” means (a) any member of the Board of Directors who was
a director (or comparable manager) of Parent on the Closing Date, and (b) any individual who becomes a member of the Board of Directors after the Closing Date if such individual was approved, appointed or nominated for election to the Board of
Directors by either Holdings or a majority of the Continuing Directors, but excluding any such individual originally proposed for election in opposition to the Board of Directors in office at the Closing Date in an actual or threatened election
contest relating to the election of the directors (or comparable managers) of Parent and whose initial assumption of office resulted from such contest or the settlement thereof. 

“Contribution Agreement” means a contribution agreement executed and delivered by each Loan Party, the
form and substance of which is satisfactory to Agent. 
 “Control Agreement” means a control
agreement, in form and substance reasonably satisfactory to Agent, executed and delivered by a Loan Party, Agent, and the applicable securities 

 

 Schedule 1.1 

 
intermediary (with respect to a Securities Account) or bank (with respect to a Deposit Account). For certainty, for any Canadian bank account, such term shall also refer to a “blocked
account” agreement with respect to such bank account, notwithstanding that the execution and delivery of such agreement is not a perfection requirement. 

“Controlled Account Agreement” has the meaning specified therefor in the U.S. Security Agreement.

 “Copyright Security Agreement” has the meaning specified therefor in the U.S. Security
Agreement. 
 “Credit Amount” means the product of (a) 95% times
(b) TTM Recurring Revenues. 
 “Credit Amount Certificate” means a certificate in the form
of Exhibit C-2. 
 “Credit Amount Excess” has the meaning specified therefor in
Section 2.4(e) of the Agreement. 
 “Daily Balance” means, as of any date of
determination and with respect to any Obligation, the amount of such Obligation owed at the end of such day. 

“Default” means an event, condition, or default that, with the giving of notice, the passage of time, or
both, would be an Event of Default. 
 “Defaulting Lender” means any Lender that (a) has
failed to fund any amounts required to be funded by it under the Agreement on the date that it is required to do so under the Agreement (including the failure to make available to Agent amounts required pursuant to a Settlement or to make a required
payment in connection with a Letter of Credit Disbursement), (b) notified the Borrower, Agent, or any Lender in writing that it does not intend to comply with all or any portion of its funding obligations under the Agreement, (c) has made
a public statement to the effect that it does not intend to comply with its funding obligations under the Agreement or under other agreements generally (as reasonably determined by Agent) under which it has committed to extend credit,
(d) failed, within 1 Business Day after written request by Agent, to confirm that it will comply with the terms of the Agreement relating to its obligations to fund any amounts required to be funded by it under the Agreement, (e) otherwise
failed to pay over to Agent or any other Lender any other amount required to be paid by it under the Agreement on the date that it is required to do so under the Agreement, or (f) (i) becomes or is insolvent or has a parent company that
has become or is insolvent or (ii) becomes the subject of a bankruptcy or insolvency proceeding, or has had a receiver, conservator, trustee, or custodian or appointed for it, or has taken any action in furtherance of, or indicating its consent
to, approval of or acquiescence in any such proceeding or appointment or has a parent company that has become the subject of a bankruptcy or insolvency proceeding, or has had a receiver, conservator, trustee, or custodian appointed for it, or has
taken any action in furtherance of, or indicating its consent to, approval of or acquiescence in any such proceeding or appointment. 

“Defaulting Lender Rate” means (a) for the first 3 days from and after the date the relevant
payment is due, the Base Rate, and (b) thereafter, the interest rate then applicable to Advances that are Base Rate Loans (inclusive of the Base Rate Margin applicable thereto). 

“Deployment License Agreement” means that certain Deployment License Agreement, dated as of
June 30, 2003, by and between ILOG, Inc. and Catalyst, as in effect on the Closing Date. 

“Deposit Account” means any deposit account (as that term is defined in the Code). 

“Designated Account” means the Deposit Account of Borrower identified on Schedule D-1.

  

 Schedule 1.1 

 “Designated Account Bank” has the meaning specified
therefor in Schedule D-1. 
 “Dollar Equivalent” means, on any date of determination,
(a) with respect to any amount denominated in Dollars, such amount, and (b) with respect to any amount denominated in any Foreign Currency, the equivalent in Dollars of such amount, determined by Agent using the applicable Exchange Rate.

 “Dollars” or “$” means United States dollars. 

“EBITDA” means, with respect to any fiscal period, (a) Parent’s consolidated net earnings (or
loss), minus (b) without duplication and to the extent included in determining consolidated net earnings (or loss) for such period, the sum of (i) extraordinary gains for such period, (ii) interest income for such period,
(iii) any software development costs to the extent capitalized during such period, (iv) general and administrative expenses incurred by Parent which are allocated to one or more Affiliates of Parent that are not Subsidiary of Parent during
such period, and (v) non-cash unrealized gains with respect to foreign currency translations for such period in connection with deferred tax assets or intercompany receivables/payables, plus (c) without duplication and to the extent
deducted in determining consolidated net earnings (or loss) for such period, the sum of (i) non-cash extraordinary losses for such period, (ii) interest expense for such period, (iii) income taxes for such period,
(iv) depreciation and amortization for such period, (v) non-cash charges relating to the issuance of Stock of Parent to directors, officers and employees of Parent and its Subsidiaries pursuant to employee stock option plans (or other
employee incentive plans or other compensation arrangements) approved from time to time by the Board of Directors, and (vi) non-cash unrealized losses with respect to foreign currency translations during such period in connection with deferred
tax assets or intercompany receivables/payables, in each case, determined on a consolidated basis in accordance with GAAP. For the purposes of calculating EBITDA for any period of 4 consecutive fiscal quarters (each, a “Reference
Period”), (x) if at any time during such Reference Period (and after the Closing Date), Parent or any of its Subsidiaries shall have made a Permitted Acquisition, EBITDA for such Reference Period shall be calculated after giving pro
forma effect thereto (including pro forma adjustments arising out of events which are directly attributable to such Permitted Acquisition, are factually supportable, and are expected to have a continuing impact, in each case to be mutually and
reasonably agreed upon by Parent and Agent) or in such other manner acceptable to Agent as if any such Permitted Acquisition or adjustment occurred on the first day of such Reference Period, and (y) EBITDA for the 6 month period ended
December 31, 2009, shall be deemed to be $18,454,000. 
 “Embedded Products” means all
products containing components that are subject to licenses, sublicenses and other agreements as to which any Loan Party or any Subsidiary of a Loan Party is a party and pursuant to which any Loan Party or any Subsidiary of a Loan Party uses any
third party patents, patent rights, trademarks, service marks, trade secrets or copyrights, including software, which are distributed by a Loan Party or any Subsidiary of a Loan Party or incorporated in any existing product or service of a Loan
Party or any Subsidiary of a Loan Party. 
 “Environmental Action” means any written complaint,
summons, citation, notice, directive, order, claim, litigation, investigation, judicial or administrative proceeding, judgment, letter, or other written communication from any Governmental Authority, or any third party involving violations of
Environmental Laws or releases of Hazardous Materials from (a) any assets, properties, or businesses of Parent, any Subsidiary of Parent, or any of their predecessors in interest, (b) adjoining properties or businesses, or (c) or onto
any facilities which received Hazardous Materials generated by Parent, any Subsidiary of Parent, or any of their predecessors in interest. 

“Environmental Law” means any applicable federal, state, provincial, foreign or local statute, law,
rule, regulation, ordinance, code, binding and enforceable guideline, binding and enforceable written policy, or rule of common law now or hereafter in effect and in each case as amended, or any judicial or administrative interpretation thereof,
including any judicial or administrative order, consent decree or judgment, in each case, to the extent binding on Parent or its Subsidiaries, relating to the environment, the effect of the environment on employee health, or Hazardous Materials, in
each case as amended from time to time. 
  

 Schedule 1.1 

 “Environmental Liabilities” means all liabilities, monetary
obligations, losses, damages, punitive damages, consequential damages, treble damages, costs and expenses (including all reasonable fees, disbursements and expenses of counsel, experts, or consultants, and costs of investigation and feasibility
studies), fines, penalties, sanctions, and interest incurred as a result of any claim or demand, or Remedial Action required, by any Governmental Authority or any third party, and which relate to any Environmental Action. 

“Environmental Lien” means any Lien in favor of any Governmental Authority for Environmental
Liabilities. 
 “Equipment” means equipment (as that term is defined in the Code). 

“ERISA” means the Employee Retirement Income Security Act of 1974, as amended, and any successor statute
thereto. 
 “ERISA Affiliate” means (a) any Person subject to ERISA whose employees are
treated as employed by the same employer as the employees of Parent or its Subsidiaries under IRC Section 414(b), (b) any trade or business subject to ERISA whose employees are treated as employed by the same employer as the employees of
Parent or its Subsidiaries under IRC Section 414(c), (c) solely for purposes of Section 302 of ERISA and Section 412 of the IRC, any organization subject to ERISA that is a member of an affiliated service group of which Parent or
any of its Subsidiaries is a member under IRC Section 414(m), or (d) solely for purposes of Section 302 of ERISA and Section 412 of the IRC, any Person subject to ERISA that is a party to an arrangement with Parent or any of its
Subsidiaries and whose employees are aggregated with the employees of Parent or its Subsidiaries under IRC Section 414(o). 

“Event of Default” has the meaning specified therefor in Section 8 of the Agreement.

 “Exchange Act” means the Securities Exchange Act of 1934, as in effect from time to time.

 “Exchange Rate” means, with respect to a currency, the rate quoted by Wells Fargo as the
spot rate for the purchase by Wells Fargo of such currency with another currency at approximately 10:30 a.m. (New York time) on the date as of which the foreign exchange computation is made. 

“Excluded Taxes” means (i) Taxes imposed on the net income or net profits of any Lender or any
Participant (including any branch profits taxes), in each case imposed by the jurisdiction (or by any political subdivision or taxing authority thereof) in which such Lender or such Participant is organized or the jurisdiction (or by any political
subdivision or taxing authority thereof) in which such Lender’s or such Participant’s principal office is located in each case as a result of a present or former connection between such Lender or such Participant and the jurisdiction or
taxing authority imposing the Tax (other than any such connection arising from such Lender or such Participant having executed, delivered or performed its obligations or received payment under, or enforced its rights or remedies under the Agreement
or any other Loan Document), (ii) Taxes resulting from a Lender’s or a Participant’s failure to comply with the requirements of Section 16(c) or (d) of the Agreement, and (iii) any withholding Taxes that
would be imposed on amounts payable to a Lender based upon the applicable withholding rate in effect at the time such Lender becomes a party to the Agreement (or designates a new lending office), except that Non-Excluded Taxes shall include
(A) any amount that such Lender (or its assignor, if any) was previously entitled to receive pursuant to Section 16(a) of the Agreement, if any, with respect to such withholding Tax at the time such Lender becomes a party to the
Agreement (or designates a new lending office), and (B) additional withholding Taxes that may be imposed after the time such Lender becomes a party to the Agreement (or designates a new lending office), as a result of a change in law, rule,
regulation, order or other decision with respect to any of the foregoing by any Governmental Authority. 
  

 Schedule 1.1 

 “Federal Funds Rate” means, for any period, a fluctuating
interest rate per annum equal to, for each day during such period, the weighted average of the rates on overnight Federal funds transactions with members of the Federal Reserve System arranged by Federal funds brokers, as published on the next
succeeding Business Day by the Federal Reserve Bank of New York, or, if such rate is not so published for any day which is a Business Day, the average of the quotations for such day on such transactions received by Agent from three Federal funds
brokers of recognized standing selected by it. 
 “Fee Letter” means that certain fee letter by
and between Borrower and Agent, in form and substance reasonably satisfactory to Agent. 
 “Fixed
Charges” means, with respect to any fiscal period and with respect to Parent determined on a consolidated basis in accordance with GAAP, the sum, without duplication, of (a) Interest Expense accrued (other than interest paid in kind,
amortization of financing fees, and other non-cash Interest Expense) during such period, (b) principal payments in respect of Indebtedness that are required to be paid during such period, (c) all federal, state, and local income taxes
accrued during such period, and (d) all Restricted Junior Payments paid (whether in cash, services, or other property, other than common Stock) during such period, including all Permitted Holdings Advances other than the Permitted Holdings
Advances in the aggregate amount of $15,000,000 made within twelve months of the Closing Date the proceeds of which are used to repurchase the Senior Unsecured Notes so long as the sum of (i) Availability plus (b) unrestricted cash
and Cash Equivalents of Borrower and Pivotal exceeds $5,000,000 immediately before and after giving effect to such Permitted Holdings Advance. 

“Fixed Charge Coverage Ratio” means, with respect to Parent for any period, the ratio of (i) EBITDA
for such period minus Capital Expenditures made (to the extent not already incurred in a prior period) or incurred during such period, to (ii) Fixed Charges for such period. 

“Foreign Currency” means any currency other than the Dollar. 

“Foreign Lender” means any Lender or Participant that is not a United States person within the meaning
of IRC section 7701(a)(30). 
 “Funding Date” means the date on which a Borrowing occurs.

 “Funding Losses” has the meaning specified therefor in Section 2.12(b)(ii) of
the Agreement. 
 “GAAP” means generally accepted accounting principles as in effect from time
to time in the United States, consistently applied; provided, however, that all calculations relative to liabilities shall be made without giving effect to Statement of Financial Accounting Standards No. 159. 

“Global Services Entities” means CDC Business Solutions Inc., a Delaware corporation, and its
Subsidiaries. 
 “Governing Documents” means, with respect to any Person, the certificate or
articles of incorporation, by-laws or other organizational documents or their equivalents in any particular jurisdiction, of such Person. 

“Governmental Authority” means any federal, state, provincial, local, or other governmental or
administrative body, instrumentality, board, department, or agency or any court, tribunal, administrative hearing body, arbitration panel, commission, or other similar dispute-resolving panel or body. 

 

 Schedule 1.1 

 “Guarantors” means (a) Pivotal, (b) CDC Software,
(c) Parent, and (d) each other Person that becomes a guarantor after the Closing Date pursuant to Section 5.11 of the Agreement or otherwise, and “Guarantor” means any one of them. 

“Guaranty” means that certain general continuing guaranty executed and delivered by each Guarantor in
favor of Agent, for the benefit of the Lender Group and the Bank Product Providers, in form and substance reasonably satisfactory to Agent. 

“Hazardous Materials” means (a) substances that are defined or listed in, or otherwise classified
pursuant to, any applicable laws or regulations as “hazardous substances,” “hazardous materials,” “hazardous wastes,” “toxic substances,” or any other formulation intended to define, list, or classify
substances by reason of deleterious properties such as ignitability, corrosivity, reactivity, carcinogenicity, reproductive toxicity, or “EP toxicity”, (b) oil, petroleum, or petroleum derived substances, natural gas, natural gas
liquids, synthetic gas, drilling fluids, produced waters, and other wastes associated with the exploration, development, or production of crude oil, natural gas, or geothermal resources, (c) any flammable substances or explosives or any
radioactive materials, (d) asbestos in any form or electrical equipment that contains any oil or dielectric fluid containing levels of polychlorinated biphenyls in excess of 50 parts per million, and (e) any other substance, the storage,
manufacture, disposal, treatment, generation, use, transportation, remediation, release into or concentration in the environment of which is prohibited, controlled, regulated or licensed by any Governmental Authority under any Environmental Law.

 “Headquarters Location” means 2002 Summit Boulevard, 7th and 14th floor, Atlanta, Georgia.

 “Hedge Agreement” means a “swap agreement” as that term is defined in
Section 101(53B)(A) of the Bankruptcy Code. 
 “Hedge Obligations” means any and all
obligations or liabilities, whether absolute or contingent, due or to become due, now existing or hereafter arising, of any Loan Party arising under, owing pursuant to, or existing in respect of Hedge Agreements entered into with one or more of the
Bank Product Providers. 
 “Hedge Provider” means Wells Fargo or any of its Affiliates.

 “Holdings” means CDC Corporation, an exempted company incorporated under the laws of the
Cayman Islands. 
 “Holdout Lender” has the meaning specified therefor in
Section 14.2(a) of the Agreement. 
 “IMI Global Holdings” means IMI Global
Holdings Ireland Limited, a limited company incorporated under the laws of Ireland. 

“Indebtedness” as to any Person means (a) all obligations of such Person for borrowed money,
(b) all obligations of such Person evidenced by bonds, debentures, notes, or other similar instruments and all reimbursement or other obligations in respect of letters of credit, bankers acceptances, or other financial products, (c) all
obligations of such Person as a lessee under Capital Leases, (d) all obligations or liabilities of others secured by a Lien on any asset of such Person, irrespective of whether such obligation or liability is assumed, (e) all obligations
of such Person to pay the deferred purchase price of assets (other than trade payables incurred in the ordinary course of business and repayable in accordance with customary trade practices), (f) all obligations of such Person owing under Hedge
Agreements (which amount shall be calculated based on the amount that would be payable by such Person if the Hedge Agreement were terminated on the date of determination), (g) any Prohibited Preferred Stock of such Person, and (h) any
obligation of such Person guaranteeing or intended to guarantee (whether directly or indirectly guaranteed, endorsed, co-made, 

 

 Schedule 1.1 

 
discounted, or sold with recourse) any obligation of any other Person that constitutes Indebtedness under any of clauses (a) through (g) above. For purposes of this definition,
(i) the amount of any Indebtedness represented by a guaranty or other similar instrument shall be the lesser of the principal amount of the obligations guaranteed and still outstanding and the maximum amount for which the guaranteeing Person
may be liable pursuant to the terms of the instrument embodying such Indebtedness, and (ii) the amount of any Indebtedness described in clause (d) above shall be the lower of the amount of the obligation and the fair market value of the
assets of such Person securing such obligation. 
 “Indemnified Liabilities” has the meaning
specified therefor in Section 10.3 of the Agreement. 
 “Indemnified Person” has
the meaning specified therefor in Section 10.3 of the Agreement. 

“Industri-Matematik” means Industri-Matematik AB, a Swedish corporation. 

“Insolvency Proceeding” means any proceeding commenced by or against any Person under any provision of
the Bankruptcy Code or under any other provincial, state or federal bankruptcy or insolvency law, each as now and hereafter in effect, and any successors to such laws, including without limitation, any law permitting a debtor to obtain a stay or a
compromise of the claims of its creditors, assignments for the benefit of creditors, formal or informal moratoria, compositions, extensions generally with creditors, or proceedings seeking reorganization, arrangement, or other similar relief and any
law permitting a debtor to obtain a stay or a compromise of the claims of its creditors. 

“Intercompany Subordination Agreement” means an intercompany subordination agreement executed and
delivered by Parent, certain of its Subsidiaries, and Agent, the form and substance of which is reasonably satisfactory to Agent. 

“Interest Expense” means, for any period, the aggregate of the interest expense of Parent for such
period, determined on a consolidated basis in accordance with GAAP. 
 “Interest Period” means,
with respect to each LIBOR Rate Loan, a period commencing on the date of the making of such LIBOR Rate Loan (or the continuation of a LIBOR Rate Loan or the conversion of a Base Rate Loan to a LIBOR Rate Loan) and ending 1, 2, or 3 months
thereafter; provided, however, that (a) interest shall accrue at the applicable rate based upon the LIBOR Rate from and including the first day of each Interest Period to, but excluding, the day on which any Interest Period
expires, (b) any Interest Period that would end on a day that is not a Business Day shall be extended to the next succeeding Business Day unless such Business Day falls in another calendar month, in which case such Interest Period shall end on
the next preceding Business Day, (c) with respect to an Interest Period that begins on the last Business Day of a calendar month (or on a day for which there is no numerically corresponding day in the calendar month at the end of such Interest
Period), the Interest Period shall end on the last Business Day of the calendar month that is 1, 2, or 3 months after the date on which the Interest Period began, as applicable, and (d) Borrower may not elect an Interest Period which will end
after the Maturity Date. 
 “Inventory” means inventory (as that term is defined in the Code).

 “Investment” means, with respect to any Person, any investment by such Person in any other
Person (including Affiliates) in the form of loans, guarantees, advances, capital contributions (excluding (a) commission, travel, and similar advances to officers and employees of such Person made in the ordinary course of business, and
(b) bona fide Accounts arising in the ordinary course of business consistent with past practice), or acquisitions of Indebtedness, Stock, or all or substantially all of the assets of such other Person (or of any division or business line
of such other Person), and any other items that are or would be classified as investments on a balance sheet prepared in accordance with GAAP. 
  

 Schedule 1.1 

 “IRC” means the Internal Revenue Code of 1986, as in effect
from time to time. 
 “Issuing Lender” means WFCF or any other Lender that, at the request of
Borrower and with the consent of Agent, agrees, in such Lender’s sole discretion, to become an Issuing Lender for the purpose of issuing Letters of Credit or Reimbursement Undertakings pursuant to Section 2.11 of the Agreement and
the Issuing Lender shall be a Lender. 
 “Lender” has the meaning set forth in the preamble to
the Agreement, shall include the Issuing Lender and the Swing Lender, and shall also include any other Person made a party to the Agreement pursuant to the provisions of Section 13.1 of the Agreement and “Lenders” means
each of the Lenders or any one or more of them. 
 “Lender Group” means, individually and
collectively, each of the Lenders (including the Issuing Lender and the Swing Lender) and Agent, or any one or more of them. 

“Lender Group Expenses” means all (a) costs or expenses (including taxes, and insurance premiums)
required to be paid by Parent or its Subsidiaries under any of the Loan Documents that are paid, advanced, or incurred by the Lender Group, (b) out-of-pocket fees or charges paid or incurred by Agent in connection with the Lender Group’s
transactions with Parent or its Subsidiaries under any of the Loan Documents, including, fees or charges for photocopying, notarization, couriers and messengers, telecommunication, public record searches (including tax lien, litigation, and UCC
searches and including searches with the patent and trademark office, the copyright office, or the department of motor vehicles and all similar searches and inquiries conducted in Canada or any other jurisdiction), filing, recording, publication,
appraisal (including periodic collateral appraisals or business valuations to the extent of the fees and charges (and up to the amount of any limitation) contained in the Agreement or the Fee Letter), real estate surveys, real estate title policies
and endorsements, and environmental audits, (c) out-of-pocket costs and expenses incurred by Agent in the disbursement of funds to Borrower or other members of the Lender Group (by wire transfer or otherwise), (d) out-of-pocket charges
paid or incurred by Agent resulting from the dishonor of checks payable by or to any Loan Party, (e) reasonable out-of-pocket costs and expenses paid or incurred by the Lender Group to correct any default or enforce any provision of the Loan
Documents, or during the continuance of an Event of Default, in gaining possession of, maintaining, handling, preserving, storing, shipping, selling, preparing for sale, or advertising to sell the Collateral, or any portion thereof, irrespective of
whether a sale is consummated, (f) reasonable out-of-pocket audit fees and expenses (including travel, meals, and lodging) of Agent related to any inspections or audits to the extent of the fees and charges (and up to the amount of any
limitation) contained in the Agreement or the Fee Letter, (g) reasonable out-of-pocket costs and expenses of third party claims or any other suit paid or incurred by the Lender Group in enforcing or defending the Loan Documents or in connection
with the transactions contemplated by the Loan Documents or the Lender Group’s relationship with Parent or any of its Subsidiaries, (h) Agent’s reasonable costs and expenses (including reasonable outside attorneys fees) incurred in
advising, structuring, drafting, reviewing, administering (including travel, meals, and lodging), syndicating, or amending the Loan Documents, and (i) Agent’s and each Lender’s reasonable costs and expenses (including reasonable
outside attorneys, accountants, consultants, and other advisors fees and expenses) incurred in terminating, enforcing (including outside attorneys, accountants, consultants, and other advisors fees and expenses incurred in connection with a
“workout,” a “restructuring,” or an Insolvency Proceeding concerning Parent or any of its Subsidiaries or in exercising rights or remedies under the Loan Documents), or defending the Loan Documents, irrespective of whether suit
is brought, or in taking any Remedial Action concerning the Collateral. 
 “Lender Group
Representatives” has the meaning specified therefor in Section 17.9 of the Agreement. 

“Lender-Related Person” means, with respect to any Lender, such Lender, together with such Lender’s
Affiliates, officers, directors, employees, attorneys, and agents. 
  

 Schedule 1.1 

 “Letter of Credit” means a letter of credit issued by
Issuing Lender or a letter of credit issued by Underlying Issuer, as the context requires. 
 “Letter of
Credit Collateralization” means either (a) providing cash collateral (pursuant to documentation reasonably satisfactory to Agent, including provisions that specify that the Letter of Credit fee and all usage charges set forth in the
Agreement will continue to accrue while the Letters of Credit are outstanding) to be held by Agent for the benefit of those Lenders with a Revolver Commitment in an amount equal to 105% of the then existing Letter of Credit Usage, (b) causing
the Letters of Credit to be returned to the Issuing Lender, or (c) providing Agent with a standby letter of credit, in form and substance reasonably satisfactory to Agent, from a commercial bank acceptable to Agent (in its sole discretion) in
an amount equal to 105% of the then existing Letter of Credit Usage (it being understood that the Letter of Credit fee and all usage charges set forth in the Agreement will continue to accrue while the Letters of Credit are outstanding and that any
such fees that accrue must be an amount that can be drawn under any such standby letter of credit). 

“Letter of Credit Disbursement” means a payment made by Issuing Lender or Underlying Issuer pursuant to
a Letter of Credit. 
 “Letter of Credit Usage” means, as of any date of determination, the
aggregate undrawn amount of all outstanding Letters of Credit. 
 “LIBOR Deadline” has the
meaning specified therefor in Section 2.12(b)(i) of the Agreement. 
 “LIBOR
Notice” means a written notice in the form of Exhibit L-1. 
 “LIBOR Option”
has the meaning specified therefor in Section 2.12(a) of the Agreement. 
 “LIBOR
Rate” means the greater of (a) 1.50 percent per annum, and (b) the rate per annum appearing on Bloomberg L.P.’s (the “Service”) Page BBAM1/(Official BBA USD Dollar Libor Fixings) (or on any successor or substitute page of
such Service, or any successor to or substitute for such Service) 2 Business Days prior to the commencement of the requested Interest Period, for a term and in an amount comparable to the Interest Period and the amount of the LIBOR Rate Loan
requested (whether as an initial LIBOR Rate Loan or as a continuation of a LIBOR Rate Loan or as a conversion of a Base Rate Loan to a LIBOR Rate Loan) by Borrower in accordance with the Agreement, which determination shall be conclusive in the
absence of manifest error. 
 “LIBOR Rate Loan” means each portion of an Advance that bears
interest at a rate determined by reference to the LIBOR Rate. 
 “LIBOR Rate Margin” means 4.00
percentage points. 
 “Lien” means any mortgage, deed of trust, pledge, hypothecation,
assignment, charge, deposit arrangement, encumbrance, easement, lien (statutory or other), security interest, or other security arrangement and any other preference, priority, or preferential arrangement of any kind or nature whatsoever, including
any conditional sale contract or other title retention agreement, the interest of a lessor under a Capital Lease and any synthetic or other financing lease having substantially the same economic effect as any of the foregoing. 

“Loan Account” has the meaning specified therefor in Section 2.9 of the Agreement.

 “Loan Documents” means the Agreement, the Canadian Security Agreement, any Credit Amount
Certificate, the Contribution Agreement, the Control Agreements, the Controlled Account Agreements, the Copyright Security Agreements, the Fee Letter, the Guaranties, the Intercompany Subordination Agreement, the Letters of Credit, the Mortgages,
the Patent Security Agreements, the Source 
  

 Schedule 1.1 

 
Code Escrow Agreement, the Trademark Security Agreements, the U.S. Security Agreement, any note or notes executed by Borrower in connection with the Agreement and payable to any member of the
Lender Group, any letter of credit application entered into by Borrower in connection with the Agreement, and any other agreement entered into, now or in the future, by any Loan Party or any of its Subsidiaries and (or in favor of) any member of the
Lender Group in connection with the Agreement. 
 “Loan Party” means Borrower or any Guarantor.

 “Margin Stock” as defined in Regulation U of the Board of Governors of the Federal Reserve
System as in effect from time to time. 
 “Material Adverse Change” means (a) a material
adverse change in the business, prospects, operations, results of operations, assets, liabilities or condition (financial or otherwise) of the Loan Parties, taken as a whole, or Parent and its Subsidiaries, taken as a whole, (b) a material
impairment of the ability of the Loan Parties, taken as a whole, or Parent and its Subsidiaries, taken as a whole, to perform material obligations under the Loan Documents to which any such Person is a party, (c) material impairment of the
Lender Group’s ability to enforce the Obligations or realize upon Collateral with an aggregate value in excess of $500,000, or (d) a material impairment of the enforceability or priority of Agent’s Liens with respect to Collateral
with an aggregate value in excess of $500,000 as a result of an action or failure to act on the part of Parent or any of its Subsidiaries. 

“Material Contract” means, with respect to any Loan Party, (a) the Services Agreement,
(b) each contract or agreement to which such Loan Party or any of its Material Subsidiaries is a party involving aggregate consideration payable to or by such Loan Party or such Material Subsidiary of $5,000,000 or more (other than
(i) purchase orders in the ordinary course of the business of such Loan Party or such Material Subsidiary, (ii) contracts that by their terms may be terminated by such Loan Party or Material Subsidiary in the ordinary course of its
business upon less than 60 days’ notice without penalty or premium, and (iii) contracts that are readily replaceable on commercially reasonable terms by such Loan Party or its Material Subsidiaries in the ordinary course of business), and
(c) all other contracts or agreements, the loss of which could reasonably be expected to result in a Material Adverse Change. 

“Material Subsidiary” means a direct or indirect Subsidiary of Parent that (a) generated 5% or more
of the revenues of Parent and its Subsidiaries for the 12 consecutive month period most recently concluded, (b) generated 5% or more of the maintenance revenues of Parent and its Subsidiaries for the 12 consecutive month period most recently
concluded or (c) is designated in writing by Parent to Agent as a Material Subsidiary pursuant to Section 5.18; provided that, notwithstanding the foregoing, (i) each of Borrower, Pivotal, CDC Software, Respond Group
Limited, Catalyst, Saratoga Systems, IMI Global Holdings, and Industri-Matematik shall be a Material Subsidiary and (ii) any Material Subsidiary on the Closing Date or designated as a Material Subsidiary by Parent thereafter pursuant to
Section 5.18 shall remain a Material Subsidiary during the term of this Agreement. 

“Maturity Date” has the meaning specified therefor in Section 3.4 of the Agreement.

 “Maximum Revolver Amount” means $30,000,000 decreased by the amount of reductions in the
Revolver Commitments made in accordance with Section 2.4(c) of the Agreement. 

“Moody’s” has the meaning specified therefor in the definition of Cash Equivalents. 

“Mortgages” means, individually and collectively, one or more mortgages, deeds of trust, or deeds to
secure debt, executed and delivered by the Loan Parties (other than Parent) in favor of Agent, in form and substance reasonably satisfactory to Agent, that encumber the Real Property Collateral. 

 

 Schedule 1.1 

 “Non-Excluded Taxes” means, with respect to amounts payable
hereunder, Taxes other than Excluded Taxes. 
 “Note Purchase Agreement” means that certain
Note Purchase Agreement, dated as of November 10, 2006, by and between Holdings and each investor listed on Exhibit A thereto. 

“North America Cash” means, as of any date of determination, the aggregate amount of unrestricted cash
and Cash Equivalents of the Loan Parties. 
 “Obligations” means (a) all loans (including
the Advances (inclusive of Protective Advances and Swing Loans)), debts, principal, interest (including any interest that accrues after the commencement of an Insolvency Proceeding, regardless of whether allowed or allowable in whole or in part as a
claim in any such Insolvency Proceeding), reimbursement or indemnification obligations with respect to Reimbursement Undertakings or with respect to Letters of Credit (irrespective of whether contingent), premiums, liabilities (including all amounts
charged to the Loan Account pursuant to the Agreement), obligations (including indemnification obligations), fees (including the fees provided for in the Fee Letter), Lender Group Expenses (including any fees or expenses that accrue after the
commencement of an Insolvency Proceeding, regardless of whether allowed or allowable in whole or in part as a claim in any such Insolvency Proceeding), guaranties, covenants, and duties of any kind and description owing by any Loan Party pursuant to
or evidenced by the Agreement or any of the other Loan Documents and irrespective of whether for the payment of money, whether direct or indirect, absolute or contingent, due or to become due, now existing or hereafter arising, and including all
interest not paid when due and all other expenses or other amounts that Borrower is required to pay or reimburse by the Loan Documents or by law or otherwise in connection with the Loan Documents, (b) all debts, liabilities, or obligations
(including reimbursement obligations, irrespective of whether contingent) owing by Borrower or any other Loan Party to an Underlying Issuer now or hereafter arising from or in respect of Underlying Letters of Credit, and (c) all Bank Product
Obligations. Any reference in the Agreement or in the Loan Documents to the Obligations shall include all or any portion thereof and any extensions, modifications, renewals, or alterations thereof, both prior and subsequent to any Insolvency
Proceeding. 
 “OFAC” means The Office of Foreign Assets Control of the U.S. Department of the
Treasury. 
 “Originating Lender” has the meaning specified therefor in
Section 13.1(e) of the Agreement. 
 “Other Taxes” has the meaning specified
therefor in Section 16(b) of the Agreement. 
 “Overadvance” has the meaning
specified therefor in Section 2.5 of the Agreement. 
 “Parent” has the meaning
specified therefor in the preamble to the Agreement. 
 “Participant” has the meaning specified
therefor in Section 13.1(e) of the Agreement. 
 “Participant Register” has the
meaning set forth in Section 13.1(i) of the Agreement. 
 “Patent Security
Agreement” has the meaning specified therefor in the U.S. Security Agreement. 
 “Patriot
Act” has the meaning specified therefor in Section 4.18 of the Agreement. 

“Payoff Date” means the first date on which all of the Obligations are paid in full and the Commitments
of the Lenders are terminated. 
 “Permitted Acquisition” means a Permitted Cash Acquisition or
a Permitted Equity Acquisition, as the context requires. 
  

 Schedule 1.1 

 “Permitted Cash Acquisition” means any Acquisition as to
which each of the following is applicable: 
 (a) no Default or Event of Default shall have occurred and be
continuing or would result from the consummation of the proposed Acquisition and the proposed Acquisition is consensual, 

(b) no Indebtedness will be incurred, assumed, or would exist with respect to any Loan Party or any of its Material
Subsidiaries as a result of such Acquisition, other than Indebtedness permitted under clauses (f), (g), (m) or (q) of the definition of Permitted Indebtedness and no Liens will be incurred, assumed, or would
exist with respect to the assets of any Loan Party or any of its Material Subsidiaries as a result of such Acquisition other than Liens permitted under clauses (f), (r) or (t) of the definition of Permitted Liens,

 (c) the sum of (i) Availability plus (ii) North America Cash shall be equal to or greater than
$15,000,000 immediately before and after giving effect to the consummation of the proposed Acquisition, 
 (d)
the assets being acquired or the Person whose Stock is being acquired did not have EBITDA of less than ($5,000,000) during the 12 consecutive month period most recently concluded prior to the date of the proposed Acquisition, 

(e) Parent has provided Agent with written notice of the proposed Acquisition at least 15 Business Days prior to the
anticipated closing date of the proposed Acquisition and, not later than 5 Business Days prior to the anticipated closing date of the proposed Acquisition, copies of the acquisition agreement and other material documents relative to the proposed
Acquisition, 
 (f) the assets being acquired (other than a de minimis amount of assets in relation to
the Loan Parties’ and their Material Subsidiaries’ total assets), or the Person whose Stock is being acquired, are useful in or engaged in, as applicable, the business of the Loan Parties and their Material Subsidiaries or a business
reasonably related thereto, 
 (g) the subject assets or Stock, as applicable, are being acquired directly by a
Loan Party, and (i) in the case of an asset Acquisition, such Loan Party shall have executed and delivered or authorized, as applicable, any and all documentation reasonably requested by Agent in order to provide Agent with a first priority
perfected security interest, subject to Permitted Liens, in the acquired assets, and (ii) in the case of a Stock Acquisition, (A) the Person whose Stock is being acquired shall have executed and delivered any and all documentation
reasonably requested by Agent in order to become a Guarantor, and (B) the Person whose Stock is being acquired shall have executed and delivered any and all documentation reasonably requested by Agent in order to provide Agent with a first
priority perfected security interest, subject to Permitted Liens, in the assets of such Person; provided that such documents shall not be required to be provided to Agent with respect to any Person being acquired by a Loan Party that is a CFC
if providing such documents would result in material adverse tax consequences or the costs to the Loan Parties of providing such documents or perfecting the security interests created thereby are unreasonably excessive (as reasonably determined by
Agent) in relation to the benefits of Agent and the Lenders of the security or guarantee afforded thereby, and 

(h) the purchase consideration payable in respect of all Permitted Cash Acquisitions, in the aggregate (including the
proposed Acquisition and including deferred payment obligations) shall not exceed $125,000,000 in the aggregate. 

“Permitted Discretion” means a determination made in the exercise of reasonable (from the perspective of
a secured lender) business judgment. 
 “Permitted Dispositions” means: 

(a) sales, abandonment, or other dispositions of Equipment that is substantially worn, damaged, or obsolete in the
ordinary course of business, 
  

 Schedule 1.1 

 (b) sales of Inventory to buyers in the ordinary course of business,

 (c) the use or transfer of money or Cash Equivalents in a manner that is not prohibited by the terms of the
Agreement or the other Loan Documents, 
 (d) the licensing, on a non-exclusive basis, of patents, trademarks,
copyrights, and other intellectual property rights in the ordinary course of business, 
 (e) the granting of
Permitted Liens, 
 (f) the sale or discount, in each case without recourse, of Accounts arising in the ordinary
course of business, but only in connection with the compromise or collection thereof, 
 (g) any involuntary
loss, damage or destruction of property, 
 (h) any involuntary condemnation, seizure or taking, by exercise of
the power of eminent domain or otherwise, or confiscation or requisition of use of property, 
 (i) the leasing
or subleasing of assets of any Loan Party or any of its Material Subsidiaries in the ordinary course of business, 

(j) the sale or issuance of Stock (other than Prohibited Preferred Stock) of Parent, 

(k) the lapse of registered patents, trademarks and other intellectual property of the Loan Parties and their Material
Subsidiaries to the extent not economically desirable in the conduct of their business and so long as such lapse is not materially adverse to the interests of the Lenders as determined by the Loan Party or its Material Subsidiaries in the exercise
of reasonable business judgment, 
 (l) the making of a Restricted Junior Payment that is expressly permitted to
be made pursuant to the Agreement, 
 (m) the making of a Permitted Investment, and 

(n) dispositions of assets (other than Accounts, intellectual property, licenses, Stock of Material Subsidiaries of
Parent, or Material Contracts) not otherwise permitted in clauses (a) through (j) above so long as made at fair market value and the aggregate fair market value of all assets disposed of in all such dispositions since the Closing Date
(including the proposed disposition) would not exceed $500,000. 
 “Permitted Equity
Acquisition” means any Acquisition as to which each of the following is applicable: 
 (a) no Default
or Event of Default shall have occurred and be continuing or would result from the consummation of the proposed Acquisition and the proposed Acquisition is consensual, 

(b) no Indebtedness will be incurred, assumed, or would exist with respect to any Loan Party or any of its Material
Subsidiaries as a result of such Acquisition, other than Indebtedness permitted under clause (g) of the definition of Permitted Indebtedness and no Liens will be incurred, assumed, or would exist with respect to the assets of any Loan
Party or any of its Material Subsidiaries as a result of such Acquisition other than Liens permitted under clauses (f) or (r) of the definition of Permitted Liens, 

(c) the sum of (i) Availability plus (ii) North America Cash shall be equal to or greater than $15,000,000
immediately before and after giving effect to the consummation of the proposed Acquisition, 
  

 Schedule 1.1 

 (d) the assets being acquired or the Person whose Stock is being acquired
did not have EBITDA of less than ($5,000,000) during the 12 consecutive month period most recently concluded prior to the date of the proposed Acquisition, 

(e) Parent has provided Agent with written notice of the proposed Acquisition at least 15 Business Days prior to the
anticipated closing date of the proposed Acquisition and, not later than 5 Business Days prior to the anticipated closing date of the proposed Acquisition, copies of the acquisition agreement and other material documents relative to the proposed
Acquisition, 
 (f) the assets being acquired (other than a de minimis amount of assets in relation to
the Loan Parties’ and their Material Subsidiaries’ total assets), or the Person whose Stock is being acquired, are useful in or engaged in, as applicable, the business of the Loan Parties and their Material Subsidiaries or a business
reasonably related thereto, 
 (g) the subject assets or Stock, as applicable, are being acquired directly by a
Loan Party, and (i) in the case of an asset Acquisition, such Loan Party shall have executed and delivered or authorized, as applicable, any and all documentation reasonably requested by Agent in order to provide Agent with a first priority
perfected security interest, subject to Permitted Liens, in the acquired assets, and (ii) in the case of a Stock Acquisition, (A) the Person whose Stock is being acquired shall have executed and delivered any and all documentation
reasonably requested by Agent in order to become a Guarantor, and (B) the Person whose Stock is being acquired shall have executed and delivered any and all documentation reasonably requested by Agent in order to provide Agent with a first
priority perfected security interest, subject to Permitted Liens, in the assets of such Person; provided that such documents shall not be required to be provided to Agent with respect to any Person being acquired by a Loan Party that is a CFC
if providing such documents would result in material adverse tax consequences or the costs to the Loan Parties of providing such documents or perfecting the security interests created thereby are unreasonably excessive (as reasonably determined by
Agent) in relation to the benefits of Agent and the Lenders of the security or guarantee afforded thereby, and 

(h) the consideration payable in respect of the proposed Acquisition shall be composed solely of common Stock or
Permitted Preferred Stock of Parent or Holdings and/or proceeds of contributions to capital or the purchase of common Stock or Permitted Preferred Stock of Parent contemporaneously made by Holdings. 

“Permitted Holdings Advances” means loans and/or distributions made in cash by a Loan Party directly or
indirectly to Holdings or any Global Services Entities, so long as, (a) the amount of such loans and/or distributions does not exceed (i) $15,000,000 in the aggregate in the twelve month period after the Closing Date, and
(ii) $10,000,000 in the aggregate in any twelve month period thereafter, (b) no Default or Event of Default has occurred and is continuing either before or after giving effect to such loan, and (c) the sum of (i) Availability
plus (ii) North America Cash shall not be less than $15,000,000 both before and after giving effect to such loan. 

“Permitted Indebtedness” means: 

(a) Indebtedness evidenced by the Agreement or the other Loan Documents, as well as Indebtedness owed to Underlying
Issuers with respect to Underlying Letters of Credit, 
 (b) Indebtedness set forth on Schedule 4.19 and
any Refinancing Indebtedness in respect of such Indebtedness, 
 (c) Permitted Purchase Money Indebtedness and
any Refinancing Indebtedness in respect of such Indebtedness, 
 (d) endorsement of instruments or other payment
items for deposit, 
  

 Schedule 1.1 

 (e) Indebtedness consisting of (i) unsecured guarantees incurred in the
ordinary course of business with respect to surety and appeal bonds, performance bonds, bid bonds, appeal bonds, completion guarantee and similar obligations; (ii) unsecured guarantees arising with respect to customary indemnification
obligations to purchasers incurred in the ordinary course of business or in connection with Permitted Dispositions; and (iii) unsecured guarantees with respect to Indebtedness of a Loan Party or one of its Material Subsidiaries, to the extent
that the Person that is obligated under such guaranty could have incurred such underlying Indebtedness, 
 (f)
unsecured Indebtedness of Parent that is incurred on the date of the consummation of a Permitted Acquisition solely for the purpose of consummating such Permitted Acquisition so long as (i) no Default or Event of Default has occurred and is
continuing or would result therefrom, (ii) such unsecured Indebtedness is not incurred for working capital purposes, (iii) such unsecured Indebtedness does not mature prior to the date that is 12 months after the Maturity Date,
(iv) such Indebtedness is subordinated in right of payment to the Obligations on terms and conditions reasonably satisfactory to Agent, and (v) the only interest that accrues with respect to such Indebtedness is payable in kind,

 (g) Acquired Indebtedness in an aggregate amount for all Permitted Acquisitions not to exceed $5,000,000
outstanding at any one time, 
 (h) Indebtedness incurred in the ordinary course of business under performance,
surety, statutory, and appeal bonds, 
 (i) Indebtedness owed to any Person providing property, casualty,
liability, or other insurance to Parent or any of its Subsidiaries, so long as the amount of such Indebtedness is not in excess of the amount of the unpaid cost of, and shall be incurred only to defer the cost of, such insurance for the year in
which such Indebtedness is incurred and such Indebtedness is outstanding only during such year, 
 (j) the
incurrence by any Loan Party or any of its Material Subsidiaries of Indebtedness under Hedge Agreements that are incurred for the bona fide purpose of hedging the interest rate, commodity, or foreign currency risks associated with Parent’s and
its Subsidiaries’ operations and not for speculative purposes, 
 (k) Indebtedness incurred in respect of
credit cards, credit card processing services, debit cards, stored value cards, purchase cards (including so-called “procurement cards” or “P-cards”), or Cash Management Services, in each case, incurred in the ordinary course of
business, 
 (l) unsecured Indebtedness of Parent owing to former employees, officers, or directors (or any
spouses, ex-spouses, or estates of any of the foregoing) incurred in connection with the repurchase by Parent of the Stock of Parent that has been issued to such Persons, so long as (i) no Default or Event of Default has occurred and is
continuing or would result from the incurrence of such Indebtedness, (ii) the aggregate amount of all such Indebtedness outstanding at any one time does not exceed $1,000,000 and (iii) such Indebtedness is subordinated to the Obligations
on terms and conditions reasonably acceptable to Agent, 
 (m) unsecured Indebtedness owing to sellers of assets
or Stock to a Loan Party that is incurred by the applicable Loan Party in connection with the consummation of one or more Permitted Acquisitions so long as (i) the aggregate principal amount for all such unsecured Indebtedness does not exceed
$22,500,000 at any one time outstanding, (ii) is subordinated to the Obligations on terms and conditions reasonably acceptable to Agent, and (iii) is otherwise on terms and conditions (including all economic terms and the absence of
covenants) reasonably acceptable to Agent, 
 (n) contingent liabilities in respect of any indemnification
obligation, adjustment of purchase price, non-compete, or similar obligation of Parent or the applicable Loan Party incurred in connection with the consummation of one or more Permitted Acquisitions, 

 

 Schedule 1.1 

 (o) Indebtedness composing Permitted Investments; 

(p) Indebtedness of Catalyst in the principal amount not to exceed $6,500,000 evidenced by the Associated Bank Loan
Documents; and 
 (q) Indebtedness of any Loan Party or any of its Material Subsidiaries that is incurred in
connection with the consummation of a Permitted Acquisition solely for the purpose of consummating such Permitted Acquisition so long as (i) the aggregate principal amount of all such Indebtedness incurred in any calendar year does not exceed
$10,000,000, (ii) a Lien on the assets acquired in connection with such Permitted Acquisition is granted to Agent to secure the Obligations, (iii) any Lien securing such Indebtedness is subordinated to the Lien securing the Obligations on
terms and conditions acceptable to Agent, (iv) such Indebtedness is subject to an intercreditor agreement, by and between the Agent and the holder(s) of such Indebtedness, in form and substance acceptable to Agent, (v) such Indebtedness
does not have a scheduled maturity prior to the 91st day following the Maturity Date, (vi) such Indebtedness does not require any principal payments prior to the 91st day following the Maturity Date, and (vii) such Indebtedness is
otherwise on terms and conditions reasonably acceptable to Agent. 
 “Permitted Intercompany
Advances” means: 
 (a) loans made by : 

(i) a Loan Party to another Loan Party, 

(ii) a non-Loan Party Subsidiary of Parent to another non-Loan Party Subsidiary of Parent, 

(iii) a non-Loan Party Subsidiary of Parent to a Loan Party, so long as the parties thereto are party to the
Intercompany Subordination Agreement, and 
 (iv) a Loan Party to a non-Loan Party Subsidiary of Parent so long
as (A) the sum of (1) Availability plus (2) Qualified Cash (other than Qualified Cash of CDC Software) shall not be less than $7,500,000 both before and after giving effect to such loan, (B) no Default or Event of Default has
occurred and is continuing or would result therefrom, and (C) the sum of (1) Availability plus (2) North America Cash shall not be less than $15,000,000 both before and after giving effect to such loan, and 

(b) Investments constituting contributions to capital or the purchase of Stock made by: 

(i) a Loan Party in another Loan Party, 

(ii) a non-Loan Party Subsidiary of Parent in another non-Loan Party Subsidiary of Parent, 

(iii) a non-Loan Party Subsidiary of Parent in a Loan Party, and 

(iv) a Loan Party in a non-Loan Party Subsidiary of Parent so long as (A) the sum of (1) Availability plus
(2) Qualified Cash (other than Qualified Cash of CDC Software) shall not be less than $7,500,000 both before and after giving effect to such Investment, (B) no Default or Event of Default has occurred and is continuing or would result
therefrom, and (C) the sum of (1) Availability plus (2) North America Cash shall not be less than $15,000,000 both before and after giving effect to such Investment. 

“Permitted Investments” means: 

(a) Investments in cash and Cash Equivalents, 

 

 Schedule 1.1 

 (b) Investments in negotiable instruments deposited or to be deposited for
collection in the ordinary course of business, 
 (c) advances made in connection with purchases of goods or
services in the ordinary course of business, 
 (d) Investments received in settlement of amounts due to any
Loan Party or any of its Subsidiaries effected in the ordinary course of business or owing to any Loan Party or any of its Subsidiaries as a result of Insolvency Proceedings involving an Account Debtor or upon the foreclosure or enforcement of any
Lien in favor of a Loan Party or its Subsidiaries, 
 (e) Investments owned by Parent or any of its Material
Subsidiaries on the Closing Date and set forth on Schedule P-1, 
 (f) guarantees permitted under the
definition of Permitted Indebtedness, 
 (g) Permitted Intercompany Advances, 

(h) Permitted Holdings Advances, 

(i) Stock or other securities acquired in connection with the satisfaction or enforcement of Indebtedness or claims due
or owing to a Loan Party or its Subsidiaries (in bankruptcy of customers or suppliers or otherwise outside the ordinary course of business) or as security for any such Indebtedness or claims, 

(j) deposits of cash made in the ordinary course of business to secure performance of operating leases, 

(k) non-cash loans to employees, officers, and directors of Parent or any of its Subsidiaries for the purpose of
purchasing Stock in Parent so long as the proceeds of such loans are used in their entirety to purchase such stock in Parent, 

(l) Permitted Acquisitions, 

(m) Investments resulting from entering into (i) Bank Product Agreements, or (ii) agreements relative to
Indebtedness that is permitted under clause (j) of the definition of Permitted Indebtedness, 
 (n)
Investments held by a Person acquired in a Permitted Acquisition to the extent that such Investments were not made in contemplation of or in connection with such Permitted Acquisition and were in existence on the date of such Permitted Acquisition,

 (o) Investments in Stock of Parent acquired by Parent in accordance with Section 6.9(e), and

 (p) so long as (i) no Event of Default has occurred and is continuing or would result therefrom,
(ii) the sum of (A) Availability plus (B) Qualified Cash (other than Qualified Cash of CDC Software) is not less than $7,500,000 both before and after giving effect to such Investment and (iii) the sum of Availability plus
(B) North America Cash is not less than $15,000,000 both before and after giving effect to such Investment, any other Investments in an aggregate amount not to exceed (1) $10,000,000 in any calendar year and (2) $40,000,000 during the
term of the Agreement. 
 “Permitted Liens” means 

(a) Liens granted to, or for the benefit of, Agent to secure the Obligations, 

 

 Schedule 1.1 

 (b) Liens for unpaid taxes, assessments, or other governmental charges or
levies that either (i) are not yet delinquent, or (ii) do not have priority over Agent’s Liens and the underlying taxes, assessments, or charges or levies are the subject of Permitted Protests, 

(c) judgment Liens arising solely as a result of the existence of judgments, orders, or awards that do not constitute an
Event of Default under Section 8.3 of the Agreement, 
 (d) Liens set forth on Schedule P-2;
provided, however, that to qualify as a Permitted Lien, any such Lien described on Schedule P-2 shall only secure the Indebtedness that it secures on the Closing Date and any Refinancing Indebtedness in respect thereof, 

(e) the interests of lessors under operating leases and non-exclusive licensors under license agreements, 

(f) purchase money Liens or the interests of lessors under Capital Leases to the extent that such Liens or interests
secure Permitted Purchase Money Indebtedness and so long as (i) such Lien attaches only to the asset purchased, acquired or leased and the proceeds thereof, and (ii) such Lien only secures the Indebtedness that was incurred to acquire the
asset purchased or acquired or any Refinancing Indebtedness in respect thereof, 
 (g) Liens arising by
operation of law in favor of warehousemen, landlords, carriers, mechanics, materialmen, laborers, or suppliers, incurred in the ordinary course of business and not in connection with the borrowing of money, and which Liens either (i) are for
sums not yet delinquent, or (ii) are the subject of Permitted Protests, 
 (h) Liens on amounts deposited
to secure Parent’s and its Subsidiaries obligations in connection with worker’s compensation or other unemployment insurance, 

(i) Liens on amounts deposited to secure Parent’s and its Subsidiaries obligations in connection with the making or
entering into of bids, tenders, or leases in the ordinary course of business and not in connection with the borrowing of money, 

(j) Liens on amounts deposited to secure Parent’s and its Subsidiaries reimbursement obligations with respect to
surety or appeal bonds obtained in the ordinary course of business, 
 (k) with respect to any Real Property,
easements, rights of way, and zoning restrictions and other restrictions, including reservations, limitations, provisos and conditions, if any, expressed in any original grants from the Crown in right of a Province of Canada, in each case, that do
not materially interfere with or impair the use or operation thereof, 
 (l) non-exclusive licenses of patents,
trademarks, copyrights, and other intellectual property rights in the ordinary course of business, 
 (m) Liens
that are replacements of Permitted Liens to the extent that the original Indebtedness is the subject of permitted Refinancing Indebtedness and so long as the replacement Liens only encumber those assets that secured the original Indebtedness,

 (n) rights of setoff or bankers’ liens upon deposits of cash in favor of banks or other depository
institutions, solely to the extent incurred in connection with the maintenance of such deposit accounts in the ordinary course of business, 

(o) Liens granted in the ordinary course of business on the unearned portion of insurance premiums securing the financing
of insurance premiums to the extent the financing is permitted under the definition of Permitted Indebtedness, 
  

 Schedule 1.1 

 (p) Liens in favor of customs and revenue authorities arising as a matter of
law to secure payment of customs duties in connection with the importation of goods, 
 (q) Liens solely on any
cash earnest money deposits made by Parent or any of its Subsidiaries in connection with any letter of intent or purchase agreement with respect to a Permitted Acquisition, 

(r) Liens assumed by Parent or any of its Subsidiaries in connection with a Permitted Acquisition that secure Acquired
Indebtedness, 
 (s) Liens in favor of Associated Bank under the Associated Bank Loan Documents permitted under
clause (p) of the definition of Permitted Indebtedness, 
 (t) Liens securing Indebtedness permitted
by clauses (q) of the definition of Permitted Indebtedness, and 
 (u) other Liens which do not
secure Indebtedness for borrowed money or reimbursement obligations with respect to letters of credit and as to which the aggregate amount of the obligations secured thereby does not exceed $100,000 

“Permitted Preferred Stock” means and refers to any Preferred Stock issued by Parent (and not by one or
more of its Subsidiaries) that is not Prohibited Preferred Stock. 
 “Permitted Protest” means
the right of Parent or any of its Subsidiaries to protest any Lien (other than any Lien that secures the Obligations), taxes (other than payroll taxes or taxes that are the subject of a United States federal tax lien, Canadian statutory lien, or any
similar tax lien in a relevant jurisdiction), or rental payment, provided that (a) a reserve with respect to such obligation is established on Parent’s or its Subsidiaries’ books and records in such amount as is required under GAAP,
(b) any such protest is instituted promptly and prosecuted diligently by Parent or its Subsidiary, as applicable, in good faith, and (c) Agent is satisfied that, while any such protest is pending, there will be no impairment of the
enforceability, validity, or priority of any of Agent’s Liens. 
 “Permitted Purchase Money
Indebtedness” means, as of any date of determination, Purchase Money Indebtedness incurred after the Closing Date in an aggregate principal amount outstanding at any one time not in excess of $5,000,000 

“Person” means natural persons, corporations, limited liability companies, limited partnerships, general
partnerships, limited liability partnerships, joint ventures, trusts, land trusts, business trusts, or other organizations, irrespective of whether they are legal entities, and governments and agencies and political subdivisions thereof. 

“Pivotal” means Pivotal Corporation, a corporation organized under the laws of the Province of British
Columbia, Canada. 
 “PPSA” has the meaning specified therefor in Section 1.3 of
this Agreement. 
 “Preferred Stock” means, as applied to the Stock of any Person, the Stock of
any class or classes (however designated) that is preferred with respect to the payment of dividends, or as to the distribution of assets upon any voluntary or involuntary liquidation or dissolution of such Person, over shares of Stock of any other
class of such Person. 
 “Prohibited Preferred Stock” means any Preferred Stock that by its
terms is mandatorily redeemable or subject to any other payment obligation (including any obligation to pay dividends, other than dividends of shares of Preferred Stock of the same class and series payable in kind or dividends of shares of

  

 Schedule 1.1 

 
common stock) on or before a date that is less than 1 year after the Maturity Date, or, on or before the date that is less than 1 year after the Maturity Date, is redeemable at the option of the
holder thereof for cash or assets or securities (other than distributions in kind of shares of Preferred Stock of the same class and series or of shares of common stock). 

“Projections” means Parent’s forecasted (a) balance sheets, (b) profit and loss
statements, and (c) cash flow statements, all prepared on a basis consistent with Parent’s historical financial statements, together with appropriate supporting details and a statement of underlying assumptions. 

“Proprietary Rights” means (a) all inventions (whether patentable or unpatentable and whether or
not reduced to practice), all improvements thereto, and all patents, patent applications, and patent disclosures, together with all reissuances, continuations, continuations-in-part, revisions, extensions, and reexaminations thereof, (b) all
trademarks, service marks, trade dress, logos, trade names, domain names, and corporate names, together with all translations, adaptations, derivations, and combinations thereof and including all goodwill associated therewith, and all applications,
registrations, and renewals in connection therewith, (c) all copyrightable works, all copyrights, and all applications, registrations, and renewals in connection therewith, (d) all mask works and all applications, registrations, and
renewals in connection therewith, (e) all trade secrets and confidential business information (including ideas, research and development, know-how, formulas, compositions, manufacturing and production processes and techniques, technical data,
designs, drawings, specifications, customer and supplier lists, pricing and cost information, and business and marketing plans and proposals), (f) all computer software (including data and related documentation), (g) all other proprietary
rights, and (h) all copies and tangible embodiments thereof (in whatever form or medium). 
 “Pro
Rata Share” means, as of any date of determination: 
 (a) with respect to a Lender’s obligation
to make Advances and right to receive payments of principal, interest, fees, costs, and expenses with respect thereto, (i) prior to the Revolver Commitments being terminated or reduced to zero, the percentage obtained by dividing (y) such
Lender’s Revolver Commitment, by (z) the aggregate Revolver Commitments of all Lenders, and (ii) from and after the time that the Revolver Commitments have been terminated or reduced to zero, the percentage obtained by dividing
(y) the outstanding principal amount of such Lender’s Advances by (z) the outstanding principal amount of all Advances, 

(b) with respect to a Lender’s obligation to participate in Letters of Credit and Reimbursement Undertakings, to
reimburse the Issuing Lender, and right to receive payments of fees with respect thereto, (i) prior to the Revolver Commitments being terminated or reduced to zero, the percentage obtained by dividing (y) such Lender’s Revolver
Commitment by (z) the aggregate Revolver Commitments of all Lenders, and (ii) from and after the time that the Revolver Commitments have been terminated or reduced to zero, the percentage obtained by dividing (y) the outstanding
principal amount of such Lender’s Advances by (z) the outstanding principal amount of all Advances; provided, however, that if all of the Advances have been repaid in full and Letters of Credit remain outstanding, Pro Rata
Share under this clause shall be determined based upon subclause (i) of this clause as if the Revolver Commitments had not been terminated or reduced to zero and based upon the Revolver Commitments as they existed immediately prior to their
termination or reduction to zero, and 
 (c) with respect to all other matters as to a particular Lender
(including the indemnification obligations arising under Section 15.7 of the Agreement), (i) prior to the Revolver Commitments being terminated or reduced to zero, the percentage obtained by dividing (y) such Lender’s
Revolver Commitment, by (z) the aggregate amount of Revolver Commitments of all Lenders, and (ii) from and after the time that the Revolver Commitments have been terminated or reduced to zero, the percentage obtained by dividing
(y) the outstanding principal amount of such Lender’s Advances, by (z) the outstanding principal amount of all Advances; provided, however, that if all of the Advances have been repaid in full and

  

 Schedule 1.1 

 
Letters of Credit remain outstanding, Pro Rata Share under this clause shall be determined based upon subclause (i) of this clause as if the Revolver Commitments had not been terminated or
reduced to zero and based upon the Revolver Commitments as they existed immediately prior to their termination or reduction to zero. 

“Protective Advances” has the meaning specified therefor in Section 2.3(d)(i) of the
Agreement. 
 “Purchase Money Indebtedness” means Indebtedness (other than the Obligations, but
including Capitalized Lease Obligations), incurred at the time of, or within 20 days after, the acquisition of any fixed assets for the purpose of financing all or any part of the acquisition cost thereof. 

“Qualified Cash” means, as of any date of determination, the amount of unrestricted cash and Cash
Equivalents of Borrower, Pivotal and CDC Software that is in Deposit Accounts or in Securities Accounts, or any combination thereof, and which such Deposit Account or Securities Account is the subject of a Control Agreement and is maintained by a
branch office of the bank or securities intermediary located within the United States. 
 “Real
Property” means any estates or interests in real property now owned or hereafter acquired by Parent or its Subsidiaries and the improvements thereto. 

“Real Property Collateral” means any Real Property hereafter acquired by the Loan Parties other than
Parent. 
 “Record” means information that is inscribed on a tangible medium or that is stored
in an electronic or other medium and is retrievable in perceivable form. 
 “Recurring
Revenues” means the recurring maintenance and subscription revenues of Borrower and Pivotal. 

“Refinancing Indebtedness” means refinancings, renewals, or extensions of Indebtedness so long as:

 (a) the terms and conditions of such refinancings, renewals, or extensions do not, in Agent’s reasonable
judgment, materially impair the prospects of repayment of the Obligations by Parent and its Subsidiaries or materially impair Parent’s and its Subsidiaries’ creditworthiness, 

(b) such refinancings, renewals, or extensions do not result in an increase in the principal amount of the Indebtedness
so refinanced, renewed, or extended, other than by the amount of premiums paid thereon and the fees and expenses incurred in connection therewith and by the amount of unfunded commitments with respect thereto, 

(c) such refinancings, renewals, or extensions do not result in an increase in the interest rate by more than 2% above
the interest rate in effect prior to such refinancing, renewal, or extension with respect to the Indebtedness so refinanced, renewed, or extended, 

(d) such refinancings, renewals, or extensions do not result in a shortening of the average weighted maturity (measured
as of the refinancing, renewal, or extension) of the Indebtedness so refinanced, renewed, or extended, nor are they on terms or conditions that, taken as a whole, are or could reasonably be expected to be materially adverse to the interests of the
Lenders, 
 (e) if the Indebtedness that is refinanced, renewed, or extended was subordinated in right of
payment to the Obligations, then the terms and conditions of the refinancing, renewal, or extension must include subordination terms and conditions that are at least as favorable to the Lender Group as those that were applicable to the refinanced,
renewed, or extended Indebtedness, and 
  

 Schedule 1.1 

 (f) the Indebtedness that is refinanced, renewed, or extended is not
recourse to any Person that is liable on account of the Obligations other than those Persons which were obligated with respect to the Indebtedness that was refinanced, renewed, or extended. 

“Register” has the meaning set forth in Section 13.1(h) of the Agreement. 

“Registered Loan” has the meaning set forth in Section 13.1(h) of the Agreement. 

“Reimbursement Undertaking” has the meaning specified therefor in Section 2.11(a) of the
Agreement. 
 “Related Fund” means, with respect to any Lender that is an investment fund, any
other investment fund that invests in commercial loans and that is managed or advised by the same investment advisor as such Lender or by an Affiliate of such investment advisor. 

“Remedial Action” means all actions taken to (a) clean up, remove, remediate, contain, treat,
monitor, assess, evaluate, or in any way address Hazardous Materials in the indoor or outdoor environment, (b) prevent or minimize a release or threatened release of Hazardous Materials so they do not migrate or endanger or threaten to endanger
public health or welfare or the indoor or outdoor environment, (c) restore or reclaim natural resources or the environment, (d) perform any pre-remedial studies, investigations, or post-remedial operation and maintenance activities, or
(e) conduct any other actions with respect to Hazardous Materials required by Environmental Laws. 

“Rent Reserve” means the rental costs under each lease (including each sublease) with respect to the
Headquarters Location for a 3 month period, which shall be (i) implemented only if Agent has not received Collateral Access Agreements, in form and substance satisfactory to Agent, with respect to the Headquarters Location and
(ii) released upon receipt of such Collateral Access Agreements. 
 “Replacement Lender”
has the meaning specified therefor in Section 2.13(b) of the Agreement. 
 “Report”
has the meaning specified therefor in Section 15.16 of the Agreement. 
 “Required
Availability” means that the sum of (a) Availability, plus (b) unrestricted cash and Cash Equivalents of the Parent and its Subsidiaries exceeds $50,000,000. 

“Required Lenders” means, at any time, Lenders whose aggregate Pro Rata Shares (calculated under clause
(c) of the definition of Pro Rata Shares) exceed 50%; provided, however, that at any time there are 2 or more Lenders, “Required Lenders” must include at least 2 Lenders. 

“Required Library” has the meaning specified therefor in the U.S. Security Agreement and the Canadian
Security Agreement. 
 “Respond Group Limited” means Respond Group Limited, a limited company
incorporated under the laws of England and Wales. 
 “Restricted Junior Payment” means to
(a) declare or pay any dividend or make any other payment or distribution (in cash, services or other property, other than common Stock) on account of Stock issued by Parent (including any payment in connection with any merger or consolidation
involving Parent) or to the direct or indirect holders of Stock issued by Parent in their capacity as such (other than dividends or 

 

 Schedule 1.1 

 
distributions payable in Stock (other than Prohibited Preferred Stock) issued by Parent, or (b) purchase, redeem, or otherwise acquire or retire for value (including in connection with any
merger or consolidation involving Parent) any Stock issued by Parent. 
 “Revolver Commitment”
means, with respect to each Lender, its Revolver Commitment, and, with respect to all Lenders, their Revolver Commitments, in each case as such Dollar amounts are set forth beside such Lender’s name under the applicable heading on Schedule
C-1 or in the Assignment and Acceptance pursuant to which such Lender became a Lender under the Agreement, as such amounts may be reduced or increased from time to time pursuant to assignments made in accordance with the provisions of
Section 13.1 of the Agreement. 
 “Revolver Usage” means, as of any date of
determination, the sum of (a) the amount of outstanding Advances, plus (b) the amount of the Letter of Credit Usage. 

“Sanctioned Entity” means (a) a country or a government of a country, (b) an agency of the
government of a country, (c) an organization directly or indirectly controlled by a country or its government, (d) a Person resident in or determined to be resident in a country, in each case, that is subject to a country sanctions program
administered and enforced by OFAC. 
 “Sanctioned Person” means a person named on the list of
Specially Designated Nationals maintained by OFAC. 
 “Saratoga Systems” means Saratoga
Systems, Inc., a California corporation. 
 “S&P” has the meaning specified therefor in the
definition of Cash Equivalents. 
 “SEC” means the United States Securities and Exchange
Commission and any successor thereto. 
 “Securities Account” means a securities account (as
that term is defined in the Code). 
 “Securities Act” means the Securities Act of 1933, as
amended from time to time, and any successor statute. 
 “Security Documents” means the U.S.
Security Agreement and the Canadian Security Agreement. 
 “Senior Officer” means the chief
executive officer, chief financial officer, general counsel, president, chief accounting officer, chief technical officer or any other similar or comparable officer of any Loan Party with similar or comparable authority. 

“Senior Unsecured Debt” means all current and future Indebtedness and other liabilities owing pursuant
to the Senior Unsecured Notes or any other Senior Unsecured Note Documents and any Refinancing Indebtedness in respect of such Indebtedness. 

“Senior Unsecured Note Documents” means the Note Purchase Agreement, the Senior Unsecured Notes and all
agreements, instruments and documents executed in connection therewith at any time, including without limitation those agreements and documents listed on Schedule 4.28 hereto. 

“Senior Unsecured Notes” means the 3.75% senior exchangeable convertible notes issued by Holdings in the
original principal amount of $168,000,000 due 2011 issued pursuant to the Note Purchase Agreement and any other securities issued pursuant to the Note Purchase Agreement at any time. 

 

 Schedule 1.1 

 “Services Agreement” means that certain Services Agreement,
dated as of August 6, 2009, by and between Parent and Holdings. 
 “Settlement” has the
meaning specified therefor in Section 2.3(e)(i) of the Agreement. 
 “Settlement
Date” has the meaning specified therefor in Section 2.3(e)(i) of the Agreement. 

“Solvent” means, with respect to any Person on a particular date, that, at fair valuations, the sum of
such Person’s assets is greater than all of such Person’s debts. 
 “S&P” has the
meaning specified therefor in the definition of Cash Equivalents. 
 “Source Code Escrow
Agreement” means a source code escrow agreement (including the escrow deposit statement of work describing verification services to be performed) among Agent, certain of the Loan Parties, and an escrow agent reasonably satisfactory to
Agent, in form and substance reasonably satisfactory to Agent. 
 “Stock” means all shares,
options, warrants, interests, participations, or other equivalents (regardless of how designated) of or in a Person, whether voting or nonvoting, including common stock, preferred stock, or any other “equity security” (as such term is
defined in Rule 3a11-1 of the General Rules and Regulations promulgated by the SEC under the Exchange Act). 

“Subsidiary” of a Person means a corporation, partnership, limited liability company, or other entity in
which that Person directly or indirectly owns or controls the shares of Stock having ordinary voting power to elect a majority of the board of directors (or appoint other comparable managers) of such corporation, partnership, limited liability
company, or other entity. 
 “Swing Lender” means WFCF or any other Lender that, at the request
of Borrower and with the consent of Agent agrees, in such Lender’s sole discretion, to become the Swing Lender under Section 2.3(b) of the Agreement. 

“Swing Loan” has the meaning specified therefor in Section 2.3(b) of the Agreement.

 “Taxes” means, any taxes, levies, imposts, duties, fees, assessments, withholdings or other
charges of whatever nature now or hereafter imposed by any jurisdiction or by any political subdivision or taxing authority thereof or therein with respect to such payments, all interest, penalties, fines, additions to tax, additional amounts or
similar liabilities with respect thereto, and any installments in respect thereto. 
 “Tax
Lender” has the meaning specified therefor in Section 14.2(a) of the Agreement. 

“Total Commitment” means, with respect to each Lender, its Total Commitment, and, with respect to all
Lenders, their Total Commitments, in each case as such Dollar amounts are set forth beside such Lender’s name under the applicable heading on Schedule C-1 attached hereto or on the signature page of the Assignment and Acceptance pursuant
to which such Lender became a Lender under the Agreement, as such amounts may be reduced or increased from time to time pursuant to assignments made in accordance with the provisions of Section 13.1 of the Agreement. 

“Trademark License Agreement” means that certain Trademark License Agreement, dated as of August 6,
2009, by and between Holdings and Parent. 
 “Trademark Security Agreement” has the meaning
specified therefor in the U.S. Security Agreement. 
  

 Schedule 1.1 

 “TTM Recurring Revenues” means, as of any date of
determination, the Recurring Revenues of Borrower and Pivotal determined on a consolidated basis in accordance with GAAP, for the most recent 12 consecutive month period then ended for which a Credit Amount Certificate has been delivered to
Agent pursuant to Schedule 5.2. 
 “Underlying Issuer” means Wells Fargo or one of
its Affiliates. 
 “Underlying Letter of Credit” means a Letter of Credit that has been issued
by an Underlying Issuer. 
 “United States” means the United States of America. 

“U.S. Loan Parties” means each Loan Party organized under the laws of United States, any state thereof
or the District of Columbia. 
 “U.S. Security Agreement” means a security agreement governed
by the laws of the State of New York, in form and substance reasonably satisfactory to Agent, executed and delivered by the Loan Parties (other than Parent) to Agent. 

“Voidable Transfer” has the meaning specified therefor in Section 17.8 of the Agreement.

 “Wells Fargo” means Wells Fargo Bank, National Association, a national banking association.

 “WFCF” means Wells Fargo Capital Finance, LLC, a Delaware limited liability company.

  

 Schedule 1.1

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