Document:

Filed by Bowne Pure Compliance

 

EXHIBIT 10.43

Cing2284.A.003

This Amendment (cing2284.A.003), effective as of March 1, 2008 (“Effective Date”), between StarTek
USA, Inc. (“StarTek”), a Delaware corporation, and AT&T Mobility LLC, (“AT&T Mobility”) a Delaware
limited liability company, on behalf of itself and its Affiliates, amends that certain Provider
Master Service Agreement dated January 1, 2002.

RECITALS

WHEREAS, AT&T Wireless Services, Inc. and StarTek entered into a Provider Master Service Agreement
on January 1, 2002 (the “MSA”);

WHEREAS AT&T Wireless Services, Inc. assigned its rights and delegated its duties under the MSA and
all statements of work thereunder to AT&T Mobility;

WHEREAS AT&T Mobility and StarTek desire to amend the term of the MSA;

NOW THEREFORE, FOR AND IN CONSIDERATION of the mutual covenants contained herein, the parties agree
to amend the MSA as follows:

	 	1.	 	Section 8. “Term and Extension of Relationship” of the MSA is hereby deleted in its
entirety and it is replaced by the following:

	 
	 	 	 	“8. Term and Extension of Relationship

	 
	 	 	 	This MSA is effective as of March 21, 2002 (‘Effective Date’) and ends on March 31,
2008.”

	 
	 	3.	 	Except as amended by this Amendment, the MSA and all responsibilities are not otherwise
modified, revoked or superseded and remain in full force and effect.

IN WITNESS WHEREOF, the parties execute this Amendment as of the date stated above.

	 	 	 
	AT&T Mobility LLC by its authorized

	 	StarTek USA, Inc.
	Representative AT&T Services, Inc.
	 	 
	 
	 	 
	By: /s/ George Atchison

	 	By: /s/ A. L. Jones
	 
	 	 
	Printed Name: George Atchison

	 	Printed Name: A. L. Jones
	 
	 	 
	Title: Senior Contract Manager

	 	Title: CEO
	 
	 	 
	Date: 2/28/2008

	 	Date: 2/28/2008

Proprietary Information

The information contained in this Agreement is not for use or disclosure outside AT&T Mobility, StarTek, their affiliated companies and their third party representatives, except under written Agreement by the contracting Parties.Filed by Bowne Pure Compliance

 

EXHIBIT 10.44

Cing2587.A.003

This Amendment cing2587.A.003, effective as of March 1, 2008 (“Effective Date”), between
StarTek USA, Inc. (“StarTek”), a Delaware corporation, and AT&T Mobility LLC, (“AT&T Mobility”) a
Delaware limited liability company, on behalf of itself and its Affiliates, amends the statement
of work described below.

RECITALS

WHEREAS, AT&T Wireless and StarTek entered into a Provider Master Service Agreement on January 1,
2002 (the “MSA”);

WHEREAS AT&T Wireless and StarTek executed Amendment No. 001 dated April 1, 2004 to the MSA
incorporating a Statement of Work (“SOW”) to provide services to AT&T Wireless;

WHEREAS AT&T Wireless Services, Inc. assigned its rights and delegated its duties under the MSA and
all statements of work thereunder to AT&T Mobility;

WHEREAS AT&T Mobility and StarTek desire to amend the term of the of the SOW;

NOW THEREFORE, FOR AND IN CONSIDERATION of the mutual covenants contained herein, the parties agree
to amend the SOW as follows:

	 	1.	 	Section IV. “Term” of the SOW is hereby deleted in its entirety and it is replaced by the
following:

	 
	 	 	 	“IV. ‘Term’ This SOW shall begin on April 1, 2004 (“Effective Date”) and end on March 31,
2008.”

	 
	 	2.	 	Except as amended by this Amendment, the SOW is not otherwise modified, revoked or
superseded and remain in full force and effect.

IN WITNESS WHEREOF, the parties execute this Amendment as of the effective date.

	 	 	 
	AT&T Mobility LLC by its authorized

	 	StarTek USA, Inc.
	Representative AT&T Services, Inc.
	 	 
	 
	 	 
	By: /s/ Cynthia Barnett

	 	By: /s/ A. L. Jones
	 
	 	 
	Printed Name: Cynthia Barnett

	 	Printed Name: A. L. Jones
	 
	 	 
	Title: Director — Global Strategic Sourcing

	 	Title: CEO
	 
	 	 
	Date: 2/28/2008

	 	Date: 2/28/2008

Proprietary Information

The information contained in this Agreement is not for use or disclosure outside AT&T Mobility, StarTek, their affiliated companies and their third party representatives, except under written Agreement by the contracting Parties.Filed by Bowne Pure Compliance

 

EXHIBIT 10.46

AMENDMENT NO.cing7367.A.001

TO

AGREEMENT NO. GAMSA-STAR081106-00

This Amendment No. cing7367.A.001 (Amendment 1), effective as of December 7, 2007 (“Effective
Date”), and amending Agreement No.GAMSA-STAR081106-00 by and between StarTek USA, Inc., a Delaware
corporation (“Supplier”) and AT&T Mobility LLC f/k/a Cingular Wireless LLC, a Delaware limited
liability company for the benefit of itself and its Affiliates (“AT&T”) , each of which may be
referred to in the singular as “Party” or in the plural as “Parties.”

WITNESSETH

WHEREAS, Supplier and AT&T entered into Agreement No.GAMSA-STAR081106-00, effective as of the 11th
day of August, 2006 (the “Agreement”); and

WHEREAS, Supplier and AT&T desire to amend the Agreement as hereinafter set forth.

Now, THEREFORE, in consideration of the premises and the covenants hereinafter contained, the
Parties hereto agree as follows:

1. Section 38.1 “Records and Audits” is hereby deleted in its entirety and is replaced with the
following:

Section 38.1 “Records and Audits

a. Right to Audit – AT&T shall have the right from time to time to audit Supplier’s
facilities, computer systems, network, and processes used to support this Agreement, and
Supplier’s information handling procedures as they relate to AT&T information, books and records
for any purpose relating to this agreement, including, but not limited to evaluating Supplier’s
compliance with and performance under this Agreement, the adequacy of Supplier’s performance of
its obligations hereunder, and the accuracy of all expenses and other amounts submitted to AT&T
for payment. AT&T may bring in third parties to assist with any such audit provided that:

(i) None of such third parties is a competitor of Supplier; and

(ii) Before bringing a third party to assist with an audit, AT&T:

	 	(1)	 	Requests and receives Supplier’s consent to such third party,
which consent Supplier shall not withhold unreasonably, and
	 
	 	(2)	 	Causes such third party to be legally obligated to keep
information it receives during such an audit strictly confidential, to not use
such information for any purpose other than to assist AT&T with such audit, and
to comply with Supplier’s rules and procedures with respect to Supplier’s
facilities, systems, network, process, procedures, information, books, and
records.

Proprietary Information

The information contained in this Agreement is not for use or disclosure outside ATT, Supplier,
their Affiliates and their third party representatives, except under written agreement by the contracting Parties.

 

Page 1

 

.AT&T shall be liable to Supplier for the actions of each such third party and shall
either (a) cause the obligations referred to in item 38.1a.(ii)(2) above to be
directly enforceable by Supplier or (b) enforce such obligations at Supplier’s
request.

b. Access to Information — Supplier shall cooperate fully in any AT&T audit and to provide
AT&T’s representative’s access to personnel, network and other facilities, books and records,
and any location where Supplier maintains books and records relating to this Agreement. AT&T’s
representatives may photocopy any books and records that pertain to this Agreement and Supplier
is required to maintain and provide to AT&T by either this Agreement or an Order or Statement of
Work issued pursuant to this Agreement.

c. Cost of Audit – AT&T is responsible for AT&T’s out-of-pocket expenses with respect to any
audit performed pursuant to Subparagraph a. of this Section except in the event that: (i) the
audit reveals Supplier’s material noncompliance with or other material breach by Supplier of
this Agreement; or (ii) a sampling of invoices reveals a net overpayment by AT&T in excess of
[*] of the total amount billed in such sampling of invoices. In the event the audit reveals
either of the occurrences described in clause (i) or clause (ii) of the immediately preceding
sentence, Supplier will promptly pay AT&T for all of AT&T’s out-of-pocket costs of such audit.
In the event the audit reveals the occurrence described in clause (ii) of this Subsection,
Supplier shall also pay AT&T interest equal to [*] per annum of the net overpayment by AT&T.

d. Accounting and Certification — Supplier shall maintain complete and accurate books and
records relating to this Agreement, including all expenses and other amounts submitted to AT&T
for payment. Supplier shall keep its books and records in accordance with generally accepted
accounting principles.  Upon request, Supplier shall certify as to the completeness and accuracy
of its books and records. 

e. Record Retention — Supplier shall retain all books and records relating to all expenses
and other amounts submitted to AT&T for payment for at least three (3) years from the date such
expenses or other amounts are submitted to AT&T for payment. 

f. Audit Findings — Promptly after it receives an audit that identifies an out-of-compliance
or other issue, Supplier shall deliver to AT&T a report that details how it plans to remedy each
such issue. Supplier shall correct such out-of-compliance breach no later than [*] after
Supplier receives the audit, except to the extent that either the out-of-compliance is due to
AT&T or the correction depends on action to be taken by AT&T.

2. Section 20.1 “Independent Contractor” is hereby deleted in its entirety and it is replaced with
the following:

Section 20.1 Independent Contractor

a. Supplier is engaged in an independent business and will perform all obligations under this
Agreement as an independent contractor and not as an employee of AT&T. Supplier is authorized
to act as a limited agent of AT&T Mobility solely for the purposes of marketing AT&T Mobility
Materials and Services as outlined in the applicable Work Order. To the extend that Supplier
obtains Customer Information from AT&T Mobility in connection with carrying out StarTek’s
obligations under this Agreement, Supplier shall be considered an agent of AT&T Mobility with
respect to the receipt and use of such information.

Proprietary Information

The information contained in this Agreement is not for use or disclosure outside ATT, Supplier,
their Affiliates and their third party representatives, except under written agreement by the contracting Parties.

 

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b. Supplier’s personnel performing services shall be considered solely the employees of the
Supplier and not employees of AT&T;

c. StarTek has and retains the right to exercise full control of and supervision over the
performance of the Services and full control over the employment, direction, assignment,
compensation, and discharge of all personnel performing the Services;

d. StarTek is solely responsible for all matters relating to compensation and benefits for all
of StarTek’s personnel who perform Services. This responsibility includes (i) timely payment of
compensation and benefits, including, but not limited to, overtime, medical, dental, and any
other benefit, and (ii) all matters relating to compliance with all employer obligations to
withhold employee taxes, pay employee and employer taxes, and file payroll tax returns and
information returns under local, state and federal income tax laws, unemployment compensation
insurance and state disability insurance tax laws, social security and Medicare tax laws, and
all other payroll tax laws or similar laws with respect to all StarTek personnel providing
Services;

e. StarTek shall indemnify, hold harmless and defend AT&T Mobility from all Losses related to
StarTek’s failure to comply with the immediately preceding paragraph in accordance with the
Section entitled “Indemnity.”

3. Section 21. Information is amended to include a new sub-section 21.3 as follows:

21.3 Customer Information

a. For the purposes of this Section, “Customer Information” includes, but is not limited to,
customer name, address, e-mail address, and/or phone number (listed or unlisted); personal
information concerning a customer, including birth date, social security number, drivers
license, credit card information, bank account, account number or personal identification
numbers; information concerning a customer’s calling patterns, call details, records of
incoming or outgoing calls, or minutes of use or other use of AT&T’s services; information
related to payments, credit status, and transactions with AT&T; demographic information; or
aggregate customer data – including aggregate data with individual identifying information
deleted; and customer proprietary network information (“CPNI”) (as that term is defined in
Section 222 of the Communications Act of 1934, 47 U.S.C.222, as amended (“Section 222”)),
which includes information available to AT&T by virtue of AT&T’s relationship with its
customers as a provider of telecommunications service and may include: the quantity, technical
configuration, location, type, destination, amount of use of telecommunications service
subscribed to, and information contained on the telephone bills of AT&T’s customers pertaining
to telephone exchange service or telephone toll service received by a customer of AT&T.
Except as provided herein, as between Supplier and AT&T, title to all Customer Information
shall be in AT&T. Except as otherwise provided herein, no license or rights to any Customer
Information are granted to Supplier hereunder.

Proprietary Information

The information contained in this Agreement is not for use or disclosure outside ATT, Supplier,
their Affiliates and their third party representatives, except under written agreement by the contracting Parties.

 

Page 3

 

b. Supplier acknowledges that Customer Information received may be subject to certain
privacy laws and regulations and requirements, including requirements of AT&T. Supplier shall
consider Customer Information to be private, sensitive and confidential. Accordingly, with
respect to Customer Information, Supplier shall comply with all applicable privacy laws and
regulations and requirements, including, but not limited to, the CPNI restrictions contained in
Section 222. Accordingly, Supplier shall:

1. not use any CPNI to market or otherwise sell products to AT&T’s customers, except to
the extent necessary for the performance of Services for AT&T or as otherwise approved or
authorized by AT&T in this Agreement or in writing;

2. make no disclosure of Customer Information to any party other than AT&T, except to
the extent necessary for the performance of Services for AT&T or except such disclosure
required under force of law; provided that Supplier shall provide AT&T with notice
immediately upon receipt of any legal request or demand by a judicial, regulatory or other
authority or third party to disclose or produce Customer Information; Supplier shall
furnish only that portion of the Customer Information that is legally required to furnish
and shall provide reasonable cooperation to AT&T should AT&T exercise efforts to obtain a
protective order or other confidential treatment with respect to such Customer Information;

3. not incorporate any Customer Information into any database other than in a database
maintained exclusively for the storage of AT&T’s Customer Information;

4. not incorporate any data from any of Supplier’s other customers, including
Affiliates of AT&T, into AT&T’s customer database;

5. make no use whatsoever of any Customer Information for any purpose except to comply
with the terms of this Agreement;

6. make no sale, license or lease of Customer Information to any other party;

7. restrict access to Customer Information to only those employees of Supplier that
require access in order to perform Services under this Agreement;

8. implement and comply with a data security plan, approved in advance in writing by
AT&T, and other procedures as may be agreed by AT&T and Supplier relative to the security of
Customer Information at all times in performing Services hereunder;

9. prohibit and restrict access or use of Customer Information by any of Supplier’s
other customers, Supplier’s Affiliates, or third parties except as may be agreed otherwise
by AT&T;

10. promptly return all Customer Information to AT&T upon expiration, Termination or
Cancellation of this Agreement or applicable schedule or Order, unless expressly agreed or
instructed otherwise by AT&T; and

11. immediately notify AT&T upon Supplier’s awareness of (i) any breach of the
above-referenced provisions, (ii) any disclosure (inadvertent or otherwise) of Customer
Information to any third party not expressly permitted herein to receive or have access to
such Customer Information, or (iii) a breach of, or other security incident involving,
Supplier’s systems or network that could cause or permit access to Customer Information
inconsistent with the above-referenced provisions, and such notice shall include the details
of the breach, disclosure or security incident. Supplier shall fully cooperate with AT&T in
determining, as may be necessary or appropriate, actions that need to be taken including,
but not limited to, the full scope of the breach, disclosure or security incident,
corrective steps to be taken by Supplier, the nature and content of any customer
notifications, law enforcement involvement, or news/press/media contact etc., and Supplier
shall not communicate directly with any
AT&T customer without AT&T’s consent, which such consent shall not be unreasonably
withheld.

Proprietary Information

The information contained in this Agreement is not for use or disclosure outside ATT, Supplier,
their Affiliates and their third party representatives, except under written agreement by the contracting Parties.

 

Page 4

 

	4	 	EXHIBIT 8 “CPNI” is hereby added in its entirety.

	5.	 	The terms and conditions of Agreement No. GAMSA-STAR081106-00 in all other respects remain
unmodified and in full force and effect.

IN WITNESS WHEREOF, the Parties have caused this Amendment 1 to Agreement No.
GAMSA-STAR081106-00 to be executed, which may be in duplicate counterparts, each of
which will be deemed to be an original instrument.

	 	 	 	 	 	 	 
	StarTek USA Inc.	 	AT&T Services, Inc. 

on behalf of AT&T Mobility
	 
	 	 	 	 	 	 
	By:

	 	/s/ Patrick M. Hayes
	 	By:
	 	/s/ George Atchison
	 

	 	 
	 	 	 	 
	 
	 	 	 	 	 	 
	Printed Name: Patrick M. Hayes	 	Printed Name: George Atchison
	 
	 	 	 	 	 	 
	Title: COO	 	Title: Senior Contract Manager
	 
	 	 	 	 	 	 
	Date: 12/10/07	 	Date: 12/10/07

Proprietary Information

The information contained in this Agreement is not for use or disclosure outside ATT, Supplier,
their Affiliates and their third party representatives, except under written agreement by the contracting Parties.

 

Page 5

 

Exhibit 8

CPNI Compliance

Notwithstanding any other provision of this Agreement, Supplier shall be AT&T’s agent for the
limited purpose of marketing communications-related services as described in this Agreement.
Supplier shall act on AT&T’s behalf with respect to such services, and Supplier’s performance of
such services shall be conducted pursuant to the terms, conditions, and requirements of this
Agreement.

Further, to the extent Supplier obtains or uses CPNI in connection with this Agreement, Supplier
shall be an agent of AT&T with respect to the receipt and use of such information. “CPNI” means
Customer Proprietary Network Information as defined by the Federal Communications Act of 1934, as
amended and the Federal Communications Commission rules promulgated thereunder (Federal and State
CPNI laws and regulations are referred to herein as the “CPNI Restrictions”). Supplier shall
receive and use CPNI consistent with the CPNI Restrictions and in the manner specified herein with
respect to “Confidential Information” as defined in the Information Section of the Agreement.

These requirements include, but are not limited to, the following: Supplier shall (1) not use any
CPNI to market or otherwise sell products, except to the extent necessary to perform services for
AT&T under this Agreement; (2) make no sale, license or lease of CPNI to any other party; (3)
restrict access to CPNI to only those employees of Supplier that require access to perform services
under this Agreement; (4) implement and comply with a data security plan, approved in advance in
writing by AT&T; and (5) promptly return all CPNI to AT&T upon expiration, Termination or
Cancellation of this Agreement, unless expressly agreed or instructed otherwise by AT&T.

Proprietary Information

The information contained in this Agreement is not for use or disclosure outside ATT, Supplier,
their Affiliates and their third party representatives, except under written agreement by the contracting Parties.

 

Page 6

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