Document:

csgs-ex1025bq_213.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.25BQ

SEVENTY-FIFTH AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

 

This SEVENTY-FIFTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document No. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.  The effective date of this Amendment is the date last signed below (the "Effective Date").  

 

WHEREAS, pursuant to that certain Fifty-third Amendment to the Agreement executed by the Parties to be effective as of October 6, 2014 (CSG document no. 2508077) (the "53rd Amendment"), CSG agreed to provide WFX Scheduling and WFX Resource Allocation Manager, as described in Schedule B, "Products," Exhibit B-1, "Additional Product Information" of the Agreement for the fees set for in Schedule F, "Fees," "CSG Licensed Products," "III Workforce Management," subsection C., "WFX Scheduling and WFX Resource Allocation Manager"; and

 

WHEREAS, pursuant to that certain Statement of Work executed by the Parties to be effective as of October 6, 2014 (CSG document no. 2508099), as amended (the "WFX Scheduling/RAM SOW"), CSG deployed WFX Scheduling and WFX Resource Allocation Manger for the Trial FC (as defined and identified in the WFX Scheduling/RAM SOW); and

 

WHEREAS, Customer has utilized WFX Scheduling and WFX Resource Allocation Manager in the Trial FC  for the Trial Period; and

 

WHEREAS, Customer has provided notice to CSG that Customer no longer desires to have WFX Scheduling and WFX Resource Allocation Manager implemented into the Subsequent FCs and the CTER FC ads identified and described in the WFX Scheduling/RAM SOW; and 

 

WHEREAS, based upon the terms of the Agreement and the WFX Scheduling/RAM SOW and upon notification by Customer, the parties agree the Trial Period expired **** ** ****; and 

 

WHEREAS, as a result of discussions between the parties, the parties agree to amend the terms of the Trial Period; and

 

Now, therefore, in consideration of the mutual covenants and agreements contained herein and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, CSG and Customer agree to the following as of the Effective Date:

 

1.   Pursuant to the notice provided to CSG by Customer and for the fees specified in the 53rd Amendment, CSG agrees to continue to make WFX Scheduling and WFX Resource Allocation Manager available to Customer in the Trial FC for the ****** (**) *** period commencing **** ** ****, through ********* *** **** (the "Trial FC Extension Period"), and, thereafter, for such additional ****** (**) *** periods as requested by Customer 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

(email is sufficient), subject to CSG's receipt from Customer not less than ******* (**) **** prior to the expiration of the then-current Trial FC Extension Period of its desire to further extend the Trial FC.  

 

2.   In consideration therefor, CSG shall invoice Customer and Customer shall pay CSG the ******* Service Fees as specified in and in accordance with the 53rd Amendment for each Trial FC Extension Period.  Therefore, on the next invoice pertaining to the ****** **** billing period, CSG will invoice Customer for the ******* Service Fees for **** **** and ****** **** service periods, and will then invoice on a ******* basis thereafter until the end of the Trial FC Extension Period(s).

 

 

IN WITNESS WHEREOF the Parties hereto have caused this Amendment to be executed by their duly authorized representatives.

 

		
	
CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 
	
CSG SYSTEMS, INC. (“CSG”)

	
By: Charter Communications, Inc., its Manager

 

 

By:  /s/ Mike Ciszek
	
 

 

 

By:  /s/ Peter E. Kalan

	
 

Name:  Mike Ciszek
	
 

Name:  Peter E. Kalan

	
 

Title:  VP, Billing & Collections
	
 

Title:  Chief Executive Officer

	
 

Date:  8/21/15
	
 

Date:  8/25/15csgs-ex1025br_212.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.25BR

 

 

SEVENTY-SIXTH AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

 

This Seventy-sixth Amendment (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document No. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.  The effective date of this Amendment is the date last signed below (the "Effective Date").  

 

1.   Customer desires to use and CSG agrees to provide Customer with an additional ************ (**) Web Enabled Advanced Customer Service Representative® (Web Enabled ACSR®) licenses pursuant to the terms and conditions of the Agreement.  As a result, for the fees set forth in Schedule F to the Agreement, the number of Customer’s Web Enabled ACSR® licenses shall increase such that the total of Customer’s Web Enabled ACSR® licenses is *** ******** ************ (*****).

 

 

IN WITNESS WHEREOF the Parties hereto have caused this Amendment to be executed by their duly authorized representatives.

 

		
	
CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

 

By: /s/ Mike Ciszek
	
 

 

By:  /s/ Joseph T. Ruble

	
 

Name:  Mike Ciszek
	
 

Name:  Joseph T. Ruble

	
 

Title:  VP, Billing & Collections
	
 

Title:  EVP, CAO & General Counsel

	
 

Date:  7-31-15
	
 

Date:  5 August 2015csgs-ex1025bs_211.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.25BS

 

 

SEVENTY-SEVENTH AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

 

This Seventy-Seventh Amendment (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document No. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.  The effective date of this Amendment is the date last signed below (the "Effective Date").  

 

 

1.   Customer desires to utilize, and CSG agrees to provide CSG’s (i) IDM Synchronization, and (ii) Preference Management Application for ACSR®, both of which require custom implementation services to be provided by CSG under the Agreement.  Therefore, Schedule C of the Agreement, entitled “RECURRING SERVICES” shall be amended to add CSG’s IDM Synchronization and Preference Management Application for ACSR® and their respective descriptions under the "RECURRING SERVICES DESCRIPTIONS" as follows:

 

Identity Management Database (IDM) Synchronization.  The IDM Synchronization Service will allow Customer to synchronize its identity management database (“IDM”) with CSG’s Ascendon Evolved Customer (“EC”) Customer Contact Preferences module database.  All subscriber related data, which for purposes of this Service includes Connected Subscribers and Customer subscribers who are not Connected Subscribers, from a subscriber preference standpoint will be copied and stored in the EC Customer Contact Preferences module database.  IDM is an enterprise user management product, procured by Customer, which functions to assist Customer with management of the creation, deletion, and modification of user accounts across Customer’s Windows and Unix environments.

 

Preference Management Application for ACSR®.  The Preference Management Application for ACSR is will allow Customer to update its identity management database (“IDM”) with subscriber preference information, which for purposes of this Service includes Connected Subscribers and Customer subscribers who are not Connected Subscribers, using the ACSR® AOI. 

 

2.   As a result, Schedule F, "Fees," "CSG Services," will be amended to add new Subsections 3 and 4 to Subsection IX, "Custom Implementation Services," to include the following fees for IDM Synchronization and Preference Management Application for ACRS®:

 

 

 

 

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

CSG SERVICES

IX. Custom Implementation Services

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
3.  IDM Synchronization
	
 
	
 

	
a)Implementation Fee (Note 9)
	
********
	
*****

	
b)Maintenance and Support *****
	
 
	
 

	
   i) Block of *** ******* ***** (***) prepaid ******* ***** (Note 10)
	
*** *****
	
$*********

	
4.  Preference Management Application for ASCR
	
 
	
 

	
a)Implementation Fee (Note 11)
	
********
	
*****

	
b)Maintenance and Support *****
	
 
	
 

	
   i) Block of *** ******* ***** (***) prepaid ******* ***** (Note 12)
	
*** *****
	
$*********

Note 9: Implementation services shall be set forth in that certain mutually agreed upon Change Order No. 9 (CSG document no. 4107498) to Statement of Work (CSG document no. 4102957) regarding “**** ****** ********** *****” (“Change Order 9”).

Note 10: Customer agrees to purchase *** (*) initial block of *** ******* ***** (***) maintenance and support ***** (for purposes of this Service, the "Initial Block of Maintenance and Support *****") in conjunction with the implementation of the IDM Synchronization.  Such support ***** shall be used within *** (*) **** following the Project Completion Date, as defined in the Change Order 9.    Thereafter, CSG will invoice and Customer agrees to pay for additional blocks of *** ******* ***** (***) Maintenance and Support ***** as such *** ******* ***** (***) Maintenance and Support ***** are consumed, through the term of the Agreement at the then-current Technical Services rate.  However, in no event shall the invoicing of such *** ******* ***** (***) Maintenance and Support ***** be less frequent than ******** with each ****** period being measured from the ***** of the invoice for the then-current block of *** ******* ***** (***) Maintenance and Support *****.  Any unused support ***** in each ****** period will be forfeited.  

Note 11: Implementation services shall be set forth in that certain mutually agreed upon Change Order No. 10 (CSG document no. 4107525) to Statement of Work (CSG document no. 4102957) regarding “**** ****** ********** *****” (“Change Order 10”).

Note 12: Customer agrees to purchase *** (*) initial block of *** ******* ***** (***) maintenance and support ***** (for purposes of this Service, the "Initial Block of Maintenance and Support *****") in conjunction with the implementation of the Preference Management Application for ACSR.  Such support ***** shall be used within *** (*) **** following the Project Completion Date, as defined in the Change Order 10.  Thereafter, CSG will invoice and Customer agrees to pay for additional blocks of *** ******* ***** (***) Maintenance and Support ***** as such *** ******* ***** (***) Maintenance and Support ***** are consumed, through the term of the Agreement at the then-current Technical Services rate.  However, in no event shall the invoicing of such *** ******* ***** (***) Maintenance and Support ***** be less frequent than ******** with each ****** period being measured from the ***** of the invoice for the then-current block of *** ******* ***** (***) Maintenance and Support *****.  Any unused support ***** in each ****** period will be forfeited.   

 

 

IN WITNESS WHEREOF the Parties hereto have caused this Amendment to be executed by their duly authorized representatives.

 

		
	
CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

 

By: /s/ Mike Ciszek
	
 

 

By:  /s/ Joseph T. Ruble

	
 

Name:  Mike Ciszek
	
 

Name:  Joseph T. Ruble

	
 

Title:  VP, Billing & Collections
	
 

Title:  EVP, CAO & General Counsel

	
 

Date:  9-24-15
	
 

Date:  28 Sept 2015

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