Document:

Security Agreement

 Exhibit 4.4 
 EXECUTION VERSION 
 SECURITY AGREEMENT 
 This SECURITY AGREEMENT (this “Agreement”), dated as of October 1, 2009, among the Grantors listed on the
signature pages hereof and those additional entities that hereafter become parties hereto by executing the form of Joinder attached hereto as Annex 1 (each, individually a “Grantor,” and collectively, the
“Grantors”), and WILMINGTON TRUST FSB (“WTFSB”), in its capacity as the collateral trustee (in such capacity, together with its successors and assigns in such capacity, “Collateral Trustee”)
for the Secured Parties (as defined herein). 
 W I T N E S S E T H: 
 WHEREAS, Stream Global Systems, Inc., a Delaware Corporation (the “Issuer”) has issued the Notes (as defined herein)
pursuant to that certain Indenture of even date herewith (as amended, restated, supplemented, or otherwise modified from time to time, the “Indenture”) by and among the Issuer, and Wells Fargo Bank, National Association as trustee
(in such capacity, and together with its successors in such capacity, the “Trustee”); 
 WHEREAS, the
Grantors have entered into a Collateral Trust Agreement, of even date herewith (amended, amended and restated, waived, renewed, replaced, restructured, supplemented or otherwise modified from time to time, the “Collateral Trust
Agreement”) with the Collateral Trustee (as defined herein), the Trustee and the other representatives and Collateral Trustees from time to time party thereto pursuant to which the Collateral Trustee has agreed to act as Collateral
Trustee for the benefit of the Secured Parties in connection with the transactions contemplated by the Indenture and this Agreement; 
 WHEREAS, it is a condition precedent to the purchase of the Notes under the Indenture that the Grantors enter into this Agreement and grant a continuing security interest in and to the Collateral (as defined herein) to the Collateral
Trustee, for the benefit of the Secured Parties, in order to secure the prompt and complete payment, observance and performance of the Secured Obligations (as defined herein) shall have granted the security interest contemplated by this Agreement.
Each Grantor will derive substantial benefits from the transactions contemplated by the Indenture or any of the other Priority Lien Document; 
 WHEREAS, each Grantor has agreed to secure such obligations under the Indenture, or any of the other Priority Lien Documents, as set forth herein; and 
 NOW, THEREFORE, for and in consideration of the recitals made above and other good and valuable consideration, the receipt,
sufficiency and adequacy of which are hereby acknowledged, the parties hereto agree as follows: 
 1. Defined Terms. All
initially capitalized terms used herein (including in the preamble and recitals hereof) without definition shall have the meanings ascribed thereto in the Indenture. Any terms (whether capitalized or lower case) used in this Agreement that are
defined in the Code shall be construed and defined as set forth in the Code unless otherwise defined herein or in the Indenture; provided, however, that to the extent that the Code is used to define any term used herein and if such
term is defined differently in different Articles of the Code, the definition of such term contained in Article 9 of the Code shall govern. In addition to those terms defined elsewhere in this Agreement, as used in this Agreement, the following
terms shall have the following meanings: 
 (a) “Account” means an account (as that term is defined in Article
9 of the Code). 
 (b) “Account Debtor” means an account debtor (as that term is defined in the Code).

 (c) “Act of Required Debtholders” has the meaning specified therefor in the
Collateral Trust Agreement. 
 (d) “Agent” has the meaning specified therefor in the Credit Agreement.

 (e) “Agreement” has the meaning specified therefor in the preamble to this Agreement. 
 (f) “Books” means books and records (including each Grantor’s Records indicating, summarizing, or evidencing such
Grantor’s assets (including the Collateral) or liabilities, each Grantor’s Records relating to such Grantor’s business operations or financial condition, and each Grantor’s goods or General Intangibles related to such
information). 
 (g) “Business Day” means any day that is not a Saturday, Sunday, or other day on which banks
are authorized or required to close in the State of New York or the Commonwealth of Massachusetts. 
 (h) “Cash
Equivalents” has the meaning specified therefor in the Indenture. 
 (i) “Chattel Paper” means chattel
paper (as that term is defined in the Code), and includes tangible chattel paper and electronic chattel paper. 
 (j)
“Code” means the New York Uniform Commercial Code, as in effect from time to time; provided, however, that in the event that, by reason of mandatory provisions of law, any or all of the attachment, perfection,
priority, or remedies with respect to Collateral Trustee’s Lien on any Collateral is governed by the Uniform Commercial Code as enacted and in effect in a jurisdiction other than the State of New York, the term “Code” shall mean the
Uniform Commercial Code as enacted and in effect in such other jurisdiction solely for purposes of the provisions thereof relating to such attachment, perfection, priority, or remedies. 
 (k) “Collateral” has the meaning specified therefor in Section 2. 
 (l) “Collateral Proceeds Account” has the meaning specified therefor in the Collateral Trust Agreement. 
 (m) “Collateral Trustee” has the meaning specified therefor in the preamble to this Agreement. 
 (n) “Collections” has the meaning specified therefor in the Indenture. 
 (o) “Commercial Tort Claims” means commercial tort claims (as that term is defined in the Code), and includes those
commercial tort claims listed on Schedule 1. 
 (p) “Control Agreement” means a control agreement in
form and substance reasonably satisfactory to Collateral Trustee, executed or delivered by a Grantor, the Collateral Trustee, the Agent (to the extent applicable) and the applicable securities intermediary or bank. 
 (q) “Copyrights” means any and all rights in any works of authorship, including (i) copyrights and moral rights,
(ii) copyright registrations and recordings thereof and all applications in connection therewith including those listed on Schedule 2, (iii) income, license fees, royalties, damages, and payments now and hereafter due or payable
under and with respect thereto, including payments under all licenses entered into in connection therewith and damages and payments for past, present or future infringements thereof, (iv) the right to sue for past, present, and future
infringements thereof, and (v) all of each Grantor’s rights corresponding thereto throughout the world. 
  

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 (r) “Copyright Security Agreement” means each Copyright Security Agreement
executed and delivered by Grantors, or any of them, and Collateral Trustee, in substantially the form of Exhibit A. 
 (s) “Credit Agreement” means that certain credit agreement entered into as of October 1, 2009 by and among the Issuer, Wells Fargo Foothill, LLC, as agent, and Wells Fargo Foothill, LLC and Goldman Sachs Lending
Partners LLC, the subsidiaries of the Issuer party thereto, as arrangers. 
 (t) “Deposit Account” means a
deposit account (as that term is defined in the Code). 
 (u) “Equipment” means equipment (as that term is
defined in the Code). 
 (v) “Event of Default” has the meaning specified therefor in the Indenture.

 (w) “Excluded Assets” means each of the following: 
 (i) all interests in real property other than (a) fee interests and (b) other interests appurtenant thereto; 
 (ii) fee interests (and other interests appurtentant thereto) in real property if the greater of the cost or the book value of such fee
interest is less than $500,000 (determined on a per property basis); 
 (iii) any property or asset to the extent that the
grant of a Lien securing the Secured Obligations in such property or asset is prohibited by Applicable Law or requires any consent of any governmental authority not obtained pursuant to Applicable Law; provided that such property or asset
will be an Excluded Asset only to the extent and for so long as the consequences specified above will result and will cease to be an Excluded Asset and will become subject to Collateral Trustee’s Lien granted hereunder, immediately and
automatically, at such time as such consequences will no longer result; 
 (iv) any lease, license, contract, property right or
agreement to which any Grantor is a party or any of its rights or interests thereunder only to the extent and only for so long as (but only to the extent that) the grant of a Lien under the Priority Lien Documents will constitute or result in a
breach, termination or default under or requires any consent not obtained under any such lease, license, contract, agreement or property right (other than to the extent that any such term would be rendered ineffective pursuant to Sections 9-406,
9-407, 9-408 or 9-409 of the Code or any other applicable law (including the Bankruptcy Code) or principles of equity); provided, that such lease, license, contract, property right or agreement will be an Excluded Asset only to the extent and
for so long as the consequences specified above will result and will cease to be an Excluded Asset and will become subject to Collateral Trustee’s Lien granted hereunder, immediately and automatically, at such time as such consequences will no
longer result; 
 (v) any motor vehicles, vessels and aircraft, or other property subject to a certificate of title statute of
any jurisdiction; 
 (vi) assets or property subject to purchase money liens or capital leases permitted to be incurred under
the Priority Lien Documents, to the extent a lien on such assets or property is not permitted under the terms of the documents governing such purchase money liens, purchase money indebtedness or capital leases to be created to secure the Secured
Obligations; 
 (vii) any trademark or service mark consisting of an “intent to use” application until such time as
an amendment to allege use in respect thereof has been accepted by the PTO, at which time such trademark or service mark shall cease to be an Excluded Asset; 
  

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 (viii) all “securities” (including without limitation any Equity Interests (as
defined in the Indenture)) of any of the Issuer’s “affiliates” (as the terms “securities” and “affiliates” are used in Rule 3-16 of Regulation S-X under the Securities Act); provided that such assets shall cease to
be Excluded Assets under this clause (viii), (a) if, and for so long as, the provisions of Rule 3-16 of Regulation S-X no longer apply to the Indenture and the Obligations (as defined in the Indenture) thereunder or in respect thereof and, in
such event, the Collateral Trustee shall be granted a perfected security interest therein, subject only to security interests granted in favor of the Agent under the Credit Agreement and other Permitted Prior Liens (as defined in the Indenture), or
(b) such assets constitute Collateral for the ABL Debt Obligations (as defined in the Indenture) (other than ABL Foreign Collateral (as defined in the Indenture)); 
 (ix) Stock in any joint venture with a third party that is not an Affiliate, to the extent a pledge of such Stock is prohibited by the documents governing such joint venture; and 
 (x) all assets and properties of the Foreign Subsidiaries of the Issuer. 
 (x) “Fixtures” means fixtures (as that term is defined in the Code). 
 (y) “Foreign Subsidiaries” has the meaning specified therefor in the indenture. 
 (z) “General Intangibles” means general intangibles (as that term is defined in the Code) and includes payment intangibles,
contract rights, rights to payment, rights arising under common law, statutes, or regulations, choses or things in action, goodwill, Intellectual Property, Intellectual Property Licenses, purchase orders, customer lists, monies due or recoverable
from pension funds, route lists, rights to payment and other rights under any royalty or licensing agreements, including Intellectual Property Licenses, infringement claims, pension plan refunds, pension plan refund claims, insurance premium
rebates, tax refunds, and tax refund claims, interests in a partnership or limited liability company which do not constitute a security under Article 8 of the Code, and any other personal property other than Commercial Tort Claims, money, Accounts,
Chattel Paper, Deposit Accounts, goods, Investment Related Property, Negotiable Collateral, and oil, gas, or other minerals before extraction. 
 (aa) “Grantor” and “Grantors” have the respective meanings specified therefor in the preamble to this Agreement. 
 (bb) “Guarantee” has the meaning specified therefor in the Indenture. 
 (cc) “Indenture” has the meaning specified therefor in the recitals to this Agreement. 
 (dd) “Insolvency Proceeding” means “insolvency or liquidation proceeding” (as defined therefor in the Indenture).

 (ee) “Intellectual Property” means any and all Patents, Copyrights, Trademarks, trade secrets, know-how,
inventions (whether or not patentable), algorithms, software programs (including source code and object code), processes, product designs, industrial designs, blueprints, drawings, data, customer lists, URLs and domain names, specifications,
documentations, reports, catalogs, literature, and any other forms of technology or proprietary information of any kind, including all rights therein and all applications for registration or registrations thereof. 
 (ff) “Intellectual Property Licenses” means, with respect to any Person (the “Specified Party”),
(i) any licenses or other similar rights provided to the Specified Party in or with respect to Intellectual Property owned or controlled by any other Person, and (ii) any licenses or other similar rights provided to any other Person in or
with respect to Intellectual Property owned or controlled by the Specified Party, in each case, including (A) any software license agreements (other than license agreements for commercially available off-the-shelf software that is generally
available to the public which have been licensed to a Grantor pursuant

  

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to end-user licenses), (B) the license agreements listed on Schedule 3, and (C) the right to use any of the licenses or other similar rights described in this definition in
connection with the enforcement of the Secured Parties’ rights under the Priority Lien Documents. 
 (gg)
“Intercreditor Agreement” has the meaning specified therefor in Section 27. 
 (hh)
“Inventory” means inventory (as that term is defined in the Code). 
 (ii) “Investment Related
Property” means (i) any and all investment property (as that term is defined in the Code), and (ii) any and all of the following (regardless of whether classified as investment property under the Code): all Pledged Interests,
Pledged Operating Agreements, and Pledged Partnership Agreements. 
 (jj) “Issuer” has the meaning specified
therefor in the preamble to this Agreement. 
 (kk) “Joinder” means each Joinder to this Agreement executed and
delivered by Collateral Trustee and each of the other parties listed on the signature pages thereto, in substantially the form of Annex 1. 
 (ll) “Negotiable Collateral” means letters of credit, letter-of-credit rights, instruments, promissory notes, drafts and documents (as each such term is defined in the Code). 

(mm) “Notes” has the meaning specified therefor in the Indenture. 
 (nn) “Patents” means patents and patent applications, including (i) the patents and patent applications listed on
Schedule 4, (ii) all continuations, divisionals, continuations-in-part, re-examinations, reissues, and renewals thereof and improvements thereon, (iii) all income, royalties, damages and payments now and hereafter due or
payable under and with respect thereto, including payments under all licenses entered into in connection therewith and damages and payments for past, present or future infringements thereof, (iv) the right to sue for past, present, and future
infringements thereof, and (v) all of each Grantor’s rights corresponding thereto throughout the world. 
 (oo)
“Patent Security Agreement” means each Patent Security Agreement executed and delivered by Grantors, or any of them, and Collateral Trustee, in substantially the form of Exhibit B. 
 (pp) “Permitted Liens” has the meaning specified therefor in the Indenture. 
 (qq) “Person” has the meaning specified therefor in the Indenture. 
 (rr) “Pledged Companies” means each Person listed on Schedule 6 as a “Pledged Company”,
together with each other Person, all or a portion of whose Stock is acquired or otherwise owned by a Grantor after the Closing Date. 
 (ss) “Pledged Interests” means, to the extent constituting Collateral, all of each Grantor’s right, title and interest in and to all of the Stock now owned or hereafter acquired by such Grantor, regardless of class or
designation, including in each of the Pledged Companies, and all substitutions therefor and replacements thereof, all proceeds thereof and all rights relating thereto, also including any certificates representing the Stock, the right to receive any
certificates representing any of the Stock, all warrants, options, share appreciation rights and other rights, contractual or otherwise, in respect thereof and the right to receive all dividends, distributions of income, profits, surplus, or other
compensation by way of income or liquidating distributions, in cash or in kind, and all cash, instruments, and other property from time to time received, receivable, or otherwise distributed in respect of or in addition to, in substitution of, on
account of, or in exchange for any or all of the foregoing. 
  

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 (tt) “Pledged Interests Addendum” means a Pledged Interests Addendum
substantially in the form of Exhibit C. 
 (uu) “Pledged Notes” has the meaning specified therefor
in Section 5(i). 
 (vv) “Pledged Operating Agreements” means all of each Grantor’s rights,
powers, and remedies under the limited liability company operating agreements of each of the Pledged Companies that are limited liability companies. 
 (ww) “Pledged Partnership Agreements” means all of each Grantor’s rights, powers, and remedies under the partnership agreements of each of the Pledged Companies that are
partnerships. 
 (xx) “Priority Lien Documents” has the meaning specified therefore in the Collateral
Trust Agreement. 
 (yy) “Proceeds” has the meaning specified therefor in Section 2. 
 (zz) “PTO” means the United States Patent and Trademark Office. 
 (aaa) “Real Property” means any estates or interests in real property now owned or hereafter acquired by any Grantor or any
Subsidiary of any Grantor and the improvements thereto. 
 (bbb) “Records” means information that is inscribed
on a tangible medium or which is stored in an electronic or other medium and is retrievable in perceivable form. 
 (ccc)
“Secured Obligations” means each and all of the following: (a) all of the present and future obligations of each of the Grantors arising from, or owing under or pursuant to, this Agreement, the Notes, the Indenture, or any of
the other Priority Lien Documents (including the Guarantees), and (b) all other Priority Lien or Subordinated Lien Obligations (each as defined in the Indenture) of the Issuer (including, in the case of each of clauses (a) and (b),
reasonable attorneys fees and expenses and any interest, fees, or expenses that accrue after the filing of an Insolvency Proceeding, regardless of whether allowed or allowable in whole or in part as a claim in any Insolvency Proceeding). 

(ddd) “Secured Parties” has the meaning specified therefor in the Collateral Trust Agreement. 
 (eee) “Securities Account” means a securities account (as that term is defined in the Code). 
 (fff) “Security Interest” has the meaning specified therefor in Section 2. 
 (ggg) “Stock” has the meaning specified therefor in the Indenture. 
 (hhh) “Subsidiary” has the meaning specified therefor in the Indenture. 
 (iii) “Supporting Obligations” means supporting obligations (as such term is defined in the Code), and includes letters of
credit and guaranties issued in support of Accounts, Chattel Paper, documents, General Intangibles, instruments or Investment Related Property. 
 (jjj) “Trademarks” means any and all trademarks, trade names, registered trademarks, trademark applications, service marks, registered service marks and service mark applications,
including (i) the trade names, registered trademarks, trademark applications, registered service marks and service mark applications listed on Schedule 5, (ii) all renewals thereof, (iii) all income, royalties, damages and
payments now and hereafter due or payable under and with respect thereto, including payments under all licenses entered

  

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into in connection therewith and damages and payments for past or future infringements or dilutions thereof, (iv) the right to sue for past, present and future infringements and dilutions
thereof, (v) the goodwill of each Grantor’s business symbolized by the foregoing or connected therewith, and (vi) all of each Grantor’s rights corresponding thereto throughout the world. 
 (kkk) “Trademark Security Agreement” means each Trademark Security Agreement executed and delivered by Grantors, or any of
them, and Collateral Trustee, in substantially the form of Exhibit D. 
 (lll) “Unperfected Assets”
means (1) money of any Grantor, (2) Investments (as defined in the Indenture) permitted under the Indenture consisting of cash, Cash Equivalents or amounts credited to Deposit Accounts or Securities Accounts in (i) an aggregate amount
of not more than $50,000 at any one time, in the case of Issuer and its Subsidiaries (other than those Subsidiaries that are “controlled foreign corporations” under Section 957 of the Internal Revenue Code), (ii) amounts
deposited into Deposit Accounts specially and exclusively used for payroll, payroll taxes and other employee wage and benefit payments to or for the Issuer and its Subsidiaries’ employees, and (iii) an aggregate amount of not more than
$10,000,000 (calculated at the then current Exchange Rate (as defined in the Credit Agreement)) at any one time, in the case of Subsidiaries of the Issuer that are “controlled foreign corporations” under Section 957 of the Internal
Revenue Code, (3) Deposit Accounts of any Grantor, in each case, to the extent (x) Collateral Trustee has not in fact validly perfected its Security Interest thereon, and (y) such money or amounts deposited to such Deposit Accounts do
not constitute proceeds of Collateral in which Collateral Trustee has a perfected Security Interest and (4) any other Deposit Account of any Grantor (and amounts credited thereto), if after the use of commercially reasonable efforts, such
Grantor is unable to obtain a deposit account control agreement in respect of such other Deposit Account either (x) among the Collateral Trustee, the bank at which such other Deposit Account is maintained, and the applicable Grantor, or
(y) failing such an agreement, a deposit account control agreement among the Agent, the bank at which such other Deposit Account is maintained, and the applicable Grantor, in which the secured party is defined as ‘Wells Fargo Foothill,
LLC, as first lien collateral agent, under the Credit Agreement and the other Loan Documents (as defined in the Credit Agreement) for the benefit of the Secured Parties (as defined in the Credit Agreement), and as agent for the Collateral Trustee,
as second lien collateral agent under the Indenture and the Security Agreements (as defined in the Indenture) (together with its successors and assigns, the ‘Secured Party’), except to the extent that the amounts credited to such other
Deposit Account constitute the proceeds of Collateral in which the Collateral Trustee otherwise has a perfected Security Interest securing the Secured Obligations (it being agreed that the use of commercially reasonable efforts shall not require any
Grantor to pay any amounts or other consideration to any Person, other than, in the case of clause (x) above only, the payment of de minimis fees of counsel to the bank at which the applicable Deposit Account is maintained). 
 (mmm) “URL” means “uniform resource locator,” an internet web address. 
 2. Grant of Security. Each Grantor hereby unconditionally grants, assigns, and pledges to the Collateral Trustee, for the benefit of
each Secured Party, to secure the Secured Obligations, a continuing security interest (hereinafter referred to as the “Security Interest”) in all of such Grantor’s right, title, and interest in and to the following, whether now
owned or hereafter acquired or arising and wherever located (the “Collateral”): 
 (a) all of such
Grantor’s Accounts; 
 (b) all of such Grantor’s Books; 
 (c) all of such Grantor’s Chattel Paper; 
 (d) all of such Grantor’s Deposit Accounts; 
  

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 (e) all of such Grantor’s Equipment and Fixtures; 
 (f) all of such Grantor’s General Intangibles; 
 (g) all of such Grantor’s Inventory; 
 (h) all of such Grantor’s
Investment Related Property; 
 (i) all of such Grantor’s Negotiable Collateral; 
 (j) all of such Grantor’s Supporting Obligations; 
 (k) all of such Grantor’s Commercial Tort Claims; 
 (l) all of such
Grantor’s money, Cash Equivalents, or other assets of such Grantor that now or hereafter come into the possession, custody, or control of Collateral Trustee (or its agent or designee) or any other Secured Party; and 
 (m) all of the proceeds (as such term is defined in the Code) and products, whether tangible or intangible, of any of the foregoing,
including proceeds of insurance or Commercial Tort Claims covering or relating to any or all of the foregoing, and any and all Accounts, Books, Chattel Paper, Deposit Accounts, Equipment, Fixtures, General Intangibles, Inventory, Investment Related
Property, Negotiable Collateral, Supporting Obligations, money, or other tangible or intangible property resulting from the sale, lease, license, exchange, collection, or other disposition of any of the foregoing, the proceeds of any award in
condemnation with respect to any of the foregoing, any rebates or refunds, whether for taxes or otherwise, and all proceeds of any such proceeds, or any portion thereof or interest therein, and the proceeds thereof, and all proceeds of any loss of,
damage to, or destruction of the above, whether insured or not insured, and, to the extent not otherwise included, any indemnity, warranty or guaranty payable by reason of loss or damage to, or otherwise with respect to any of the foregoing (the
“Proceeds”). Without limiting the generality of the foregoing, the term “Proceeds” includes whatever is receivable or received when Investment Related Property or proceeds are sold, exchanged, collected, or otherwise
disposed of, whether such disposition is voluntary or involuntary, and includes proceeds of any indemnity or guaranty payable to any Grantor or Collateral Trustee from time to time with respect to any of the Investment Related Property. 

Notwithstanding anything contained in this Agreement or any other Priority Lien Document to the contrary, the term “Collateral”
shall not include any Excluded Assets. 
 3. Security for Secured Obligations. The Security Interest created hereby
secures the payment and performance of the Secured Obligations, whether now existing or arising hereafter. Without limiting the generality of the foregoing, this Agreement secures the payment of all amounts which constitute part of the Secured
Obligations and would be owed by Grantors, or any of them, to Collateral Trustee, the Secured Parties or any of them, but for the fact that they are unenforceable or not allowable (in whole or in part) as a claim in an Insolvency Proceeding
involving any Grantor due to the existence of such Insolvency Proceeding. 
 4. Grantors Remain Liable. Anything herein
to the contrary notwithstanding, (a) each of the Grantors shall remain liable under the contracts and agreements included in the Collateral, including the Pledged Operating Agreements and the Pledged Partnership Agreements, to perform all of
the duties and obligations thereunder to the same extent as if this Agreement had not been executed, (b) the exercise by the Collateral Trustee or any of the Secured Parties of any of the rights hereunder shall not release any Grantor from any
of its duties or obligations under such contracts and agreements included in the Collateral, and (c) none of the Secured Parties shall have any obligation or liability under such contracts and agreements included in the Collateral by reason of
this Agreement, nor shall any of the Secured Parties be obligated to perform any of the obligations or duties of any Grantors thereunder or to take any action to collect or enforce any claim for

  

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payment assigned hereunder. Until an Event of Default shall occur and be continuing, except as otherwise provided in any Priority Lien Document, Grantors shall have the right to possession and
enjoyment of the Collateral for the purpose of conducting the ordinary course of their respective businesses, subject to and upon the terms hereof and of the Indenture and the other Priority Lien Documents. Without limiting the generality of the
foregoing, it is the intention of the parties hereto that record and beneficial ownership of the Pledged Interests, including all voting, consensual, dividend, and distribution rights, shall remain in the applicable Grantor until (i) the
occurrence and continuance of an Event of Default and (ii) Collateral Trustee has notified the applicable Grantor of Collateral Trustee’s election to exercise such rights with respect to the Pledged Interests pursuant to
Section 15. 
 5. Representations and Warranties. Each Grantor hereby represents and warrants to Collateral
Trustee, for the benefit of the Secured Parties, which representations and warranties shall be true, correct, and complete, in all material respects (except that such materiality qualifier shall not be applicable to any representations and
warranties that already are qualified or modified by materiality in the text thereof), as of the Closing Date, and such representations and warranties shall survive the execution and delivery of this Agreement: 
 (a) The exact legal name of each of the Grantors is set forth on the signature pages of this Agreement or a written notice provided to
Collateral Trustee pursuant to Section 7.7 of the Collateral Trust Agreement. 
 (b) Schedule 7 sets forth
all Real Property owned in fee by any of the Grantors as of the Closing Date. 
 (c) As of the Closing Date,
(i) Schedule 2 provides a complete and correct list of all registered Copyrights owned by any Grantor, all applications for registration of Copyrights owned by any Grantor; (ii) Schedule 3 provides a complete and
correct list of all Intellectual Property Licenses entered into by any Grantor pursuant to which (A) any Grantor has provided an exclusive license in Intellectual Property owned or controlled by such Grantor to any other Person or (B) any
Person has granted to any Grantor an exclusive license in Intellectual Property owned or controlled by such Person that is material to the business of such Grantor, including any Intellectual Property that is incorporated in any Inventory, software,
or other product marketed, sold, licensed, or distributed by such Grantor; (iii) Schedule 4 provides a complete and correct list of all Patents owned by any Grantor and all applications for Patents owned by any Grantor; and
(iv) Schedule 5 provides a complete and correct list of all registered Trademarks owned by any Grantor, all applications for registration of Trademarks owned by any Grantor. 
 (d)(i) Each Grantor owns, or holds licenses in, all Trademarks, trade names, Copyrights, Patents and other Intellectual Property that is
necessary to the conduct of its business as currently conducted; 
 (ii) to each Grantor’s knowledge, no Person has
infringed or misappropriated or is currently infringing or misappropriating any Intellectual Property rights owned by such Grantor, in each case, that either individually or in the aggregate could reasonably be expected to result in a Material
Adverse Change; 
 (iii) Except as set forth in Schedule 5(d)(iii), (A) to each Grantor’s knowledge, (1) such
Grantor has not infringed or misappropriated and is not currently infringing or misappropriating any Intellectual Property rights of any Person in a manner that could not reasonably be expected to result in material liability to such Grantor, and
(2) no product manufactured, used, distributed, licensed, or sold by or service provided by such Grantor has ever infringed or misappropriated or is currently infringing or misappropriating any Intellectual Property rights of any Person, in
each case, except where such infringement or misappropriation either individually or in the aggregate could not reasonably be expected to result in a Material Adverse Change, and (B) there are no pending, or to any Grantor’s knowledge,
threatened in writing, infringement or misappropriation claims or proceedings pending against any Grantor, and no Grantor has

  

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received any notice or other communication of any actual or alleged infringement or misappropriation of any Intellectual Property rights of any Person, in each case, except where such actual or
alleged infringement or misappropriation either individually or in the aggregate could not reasonably be expected to result in a Material Adverse Change; 
 (iv) to each Grantor’s knowledge, all registered Copyrights, registered Trademarks, and issued Patents that are owned by such Grantor and necessary to the conduct of its business are valid,
subsisting and enforceable; and 
 (v) each Grantor has taken commercially reasonable steps in the exercise of its business
judgment to maintain the confidentiality of and otherwise protect and enforce its rights in all trade secrets owned by such Grantor that are necessary in the business of such Grantor. 
 (e) This Agreement creates a valid security interest in the Collateral of each Grantor, to the extent a security interest therein can be
created under the Code, securing the payment of the Secured Obligations. Except to the extent a security interest in the Collateral cannot be perfected by the filing of a financing statement under the Code, all filings and other actions necessary or
advisable to perfect and ensure priority of such security interest have been duly taken or will have been taken upon the filing of financing statements listing each applicable Grantor, as a debtor, and Collateral Trustee, as secured party, in the
jurisdictions listed next to such Grantor’s name on Schedule 8. Upon the making of such filings, Collateral Trustee shall have a first priority perfected security interest (subject to Permitted Liens) in the Collateral of each
Grantor to the extent such security interest can be perfected by the filing of a financing statement in the jurisdictions listed next to such Grantor’s name on Schedule 8. Upon filing of the Copyright Security Agreement with the
United States Copyright Office, filing of the Patent Security Agreement and the Trademark Security Agreement with the PTO, and the filing of appropriate financing statements in the jurisdictions listed on Schedule 8, all action necessary
or advisable to protect and perfect the Security Interest in and to each of Grantor’s United States Patents, United States Trademarks, or United States Copyrights has been taken and such perfected Security Interest is enforceable as such as
against any and all creditors of and purchasers from any Grantor that owns or has an interest in any United States Patents, United States Trademarks, or United States Copyrights. All action by any Grantor necessary to perfect or maintain the
priority of such security interest on each item of Collateral (other than Unperfected Collateral) has been duly taken. 
 (f)
[Intentionally Omitted]. 
 (g) Other than the advice of the works council of Stream BV for the transactions contemplated
by the Loan Documents (which such advice has been obtained by Stream BV as of the Closing Date), no consent, approval, authorization, or other order or other action by, and no notice to or filing with, any Governmental Authority or any other Person
is required (i) for the grant of a Security Interest by such Grantor in and to the Collateral pursuant to this Agreement, or (ii) for the exercise by Collateral Trustee of the voting or other rights provided for in this Agreement with
respect to the Investment Related Property that constitutes Collateral or the remedies in respect of the Collateral pursuant to this Agreement, except as may be required in connection with such disposition of Investment Related Property that
constitutes Collateral by laws affecting the offering and sale of securities generally. No Intellectual Property License of any Grantor that is necessary to the conduct of such Grantor’s business requires any consent of any other Person in
order for such Grantor to grant the security interest granted hereunder in such Grantor’s right, title or interest in or to such Intellectual Property License. 
 (h) [Intentionally Omitted.] 
 (i) Except as set forth on
Schedule 6(a), as of the Closing Date, no Indebtedness owed to any Grantor, and no other Investment of any Grantor, is evidenced by a promissory note (as defined in the Code) or a security. With respect to any such promissory notes or
securities set forth on Schedule 6(a), there is

  

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no payment or insolvency-related default, material breach, material violation, or event of acceleration existing under any such promissory note or security constituting Collateral and pledged
hereunder (each, to the extent constituting Collateral, a “Pledged Note”) and no event has occurred or circumstance exists which, with the passage of time or the giving of notice, or both, would constitute a default, breach,
violation, or event of acceleration under any Pledged Note. No Grantor that is an obligee under a Pledged Note has waived any payment or insolvency-related default, material breach, material violation, or event of acceleration under such Pledged
Note. 
 (j) [Intentionally Omitted.] 
 (k) Except for the financing statements filed by Collateral Trustee and financing statements evidencing Permitted Liens, no financing statement covering any of the Collateral or any Proceeds thereof is on
file in any public office. 
 6. Covenants. Each Grantor, jointly and severally, covenants and agrees with Collateral
Trustee that from and after the date of this Agreement and until the date of termination of this Agreement in accordance with Section 22: 
 (a) Possession of Collateral. In the event that any Collateral, including Proceeds, is evidenced by or consists of Negotiable Collateral, Investment Related Property, or Chattel Paper, in each
case, having an aggregate value or face amount of $100,000 or more for all such Negotiable Collateral, Investment Related Property, or Chattel Paper, the Grantors shall promptly (and in any event within five (5) Business Days after receipt
thereof), notify Collateral Trustee thereof, and if and to the extent that perfection or priority of Collateral Trustee’s Security Interest is dependent on or enhanced by possession, the applicable Grantor, promptly (and in any event within
five (5) Business Days) after request by Collateral Trustee, shall execute such other documents and instruments as shall be requested by Collateral Trustee or, if applicable, endorse and deliver physical possession of such Negotiable
Collateral, Investment Related Property, or Chattel Paper to Collateral Trustee, together with such undated powers (or other relevant document of transfer acceptable to Collateral Trustee) endorsed in blank as shall be reasonably requested by
Collateral Trustee, and shall do such other acts or things deemed necessary or desirable by Collateral Trustee to protect Collateral Trustee’s Security Interest therein; 
 (b) Chattel Paper. 
 (i) Promptly (and in any event within five (5) Business Days) after request by Collateral Trustee, each Grantor shall take all steps reasonably necessary to grant Collateral Trustee control of all electronic Chattel Paper in accordance
with the Code and all “transferable records” as that term is defined in Section 16 of the Uniform Electronic Transaction Act and Section 201 of the federal Electronic Signatures in Global and National Commerce Act as in effect in
any relevant jurisdiction, to the extent that the aggregate value or face amount of such electronic Chattel Paper equals or exceeds $100,000; 
 (ii) If any Grantor retains possession of any Chattel Paper or, to the extent constituting Collateral, instruments (which retention of possession shall be subject to the extent permitted hereby and not
prohibited by the Indenture) and either (x) the aggregate value or face amount of such Chattel Paper or such instruments equals or exceeds $100,000 or (y) an Event of Default has occurred and is continuing, then promptly upon the request
of Collateral Trustee, such Chattel Paper and such instruments, to the extent constituting Collateral, shall be marked with the following legend: “This writing and the obligations evidenced or secured hereby are subject to the Security Interest
of Wilmington Trust FSB, as Collateral Trustee for the benefit of the Secured Parties”; 
  

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 (c) Control Agreements. 
 (i) Except to the extent otherwise excused hereby and for Unperfected Assets, each Grantor shall obtain an authenticated Control Agreement,
from each bank maintaining a Deposit Account for such Grantor; 
 (ii) Except to the extent otherwise excused hereby and for
Unperfected Assets, each Grantor shall obtain an authenticated Control Agreement, from each issuer of uncertificated securities, securities intermediary, or commodities intermediary issuing or holding any financial assets or commodities to or for
any Grantor, but only to the extent such financial assets or commodities constitute Collateral; 
 (iii) Except to the extent
otherwise excused hereby and for Unperfected Assets, each Grantor shall obtain an authenticated Control Agreement with respect to all of such Grantor’s investment property constituting Collateral; 
 (d) Letter-of-Credit Rights. If the Grantors (or any of them) are or become the beneficiary of letters of credit having a face amount
or value of $500,000 or more in the aggregate, then the applicable Grantor or Grantors shall promptly (and in any event within five (5) Business Days after becoming a beneficiary), notify Collateral Trustee thereof and, promptly (and in any
event within five (5) Business Days) after request by Collateral Trustee, enter into a tri-party agreement with Collateral Trustee and the issuer or confirming bank with respect to letter-of-credit rights assigning such letter-of-credit rights
to Collateral Trustee and directing all payments thereunder to Collateral Trustee’s Account, all in form and substance satisfactory to Collateral Trustee in its reasonable discretion; 
 (e) Commercial Tort Claims. If the Grantors (or any of them) obtain Commercial Tort Claims that have been asserted in writing and
having a value, or involving an asserted claim, in the amount of $1,000,000 or more, then the applicable Grantor or Grantors shall promptly (and in any event within five (5) Business Days of obtaining knowledge of such Commercial Tort Claim),
notify Collateral Trustee upon incurring or otherwise obtaining such Commercial Tort Claims and, promptly (and in any event within five (5) Business Days) after request by Collateral Trustee, amend Schedule 1 to describe such Commercial
Tort Claims in a manner that reasonably identifies such Commercial Tort Claims and which is otherwise reasonably satisfactory to Collateral Trustee, and hereby authorizes the filing of additional financing statements or amendments to existing
financing statements describing such Commercial Tort Claims, and agrees to do such other acts or things deemed necessary or advisable by Collateral Trustee to give Collateral Trustee a first priority, perfected security interest in any such
Commercial Tort Claim (subject to Permitted Liens); 
 (f) Government Contracts. Other than Accounts and Chattel Paper
the aggregate value of which does not at any one time exceed $100,000, if any Account or Chattel Paper arises out of a contract or contracts with the United States of America or any department, agency, or instrumentality thereof, Grantors shall
promptly (and in any event within five (5) Business Days of the creation thereof) notify Collateral Trustee thereof and, promptly after request by Collateral Trustee, execute any instruments or begin taking any steps reasonably required by
Collateral Trustee in order that all moneys due or to become due under such contract or contracts shall be assigned to Collateral Trustee, for the benefit of the Secured Parties, and shall provide written notice thereof under the Assignment of
Claims Act or other applicable law; 
 (g) Intellectual Property. 
 (i) Upon the request of Collateral Trustee, in order to facilitate filings with the PTO and the United States Copyright Office, each Grantor
shall execute and deliver to Collateral Trustee one or more Copyright Security Agreements, Trademark Security Agreements, or Patent Security Agreements to further evidence Collateral Trustee’s Lien on such Grantor’s Patents, Trademarks, or
Copyrights, and the General Intangibles of such Grantor relating thereto or represented thereby; 
  

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 (ii) Each Grantor shall have the duty, with respect to Intellectual Property that is
necessary in the conduct of such Grantor’s business, if appropriate in the reasonable business judgment of such Grantor, to protect and diligently enforce and defend at such Grantor’s expense its Intellectual Property, including
(A) to diligently enforce and defend, including promptly suing for infringement, misappropriation, or dilution and to recover any and all damages for such infringement, misappropriation, or dilution, and filing for opposition, interference, and
cancellation against conflicting Intellectual Property rights of any Person, or alternatively, in each case, taking such other measures as may be commercially reasonable in the business judgment of such Grantor to abate such infringement,
misappropriation, or dilution, (B) to prosecute diligently any trademark application or service mark application that is part of the Trademarks listed on Schedule 5 and pending as of the date hereof or hereafter until the termination of this
Agreement, (C) to prosecute diligently any patent application that is part of the Patents listed on Schedule 4 and pending as of the date hereof or hereafter until the termination of this Agreement, (D) to take all commercially reasonable
and necessary action to preserve and maintain all of such Grantor’s Trademarks, Patents, Copyrights, Intellectual Property Licenses, and its rights therein, including paying all maintenance fees and filing of applications for renewal,
affidavits of use, and affidavits of noncontestability, and (E) take commercially reasonable steps to require all employees, consultants, and contractors of each Grantor who were involved in the creation or development of such Intellectual
Property to sign agreements containing assignment of Intellectual Property rights and obligations of confidentiality. Except as permitted under the Indenture, each Grantor further agrees not to abandon any Intellectual Property or Intellectual
Property License that is necessary in the conduct of such Grantor’s business. Each Grantor hereby agrees to take the steps described in this Section 6(g)(ii) with respect to all new or acquired Intellectual Property to which
it is now or later becomes entitled that is necessary in the conduct of such Grantor’s business; 
 (iii) Grantors
acknowledge and agree that the Secured Parties shall have no duties with respect to any Intellectual Property or Intellectual Property Licenses of any Grantor. Without limiting the generality of this Section 6(g)(iii), Grantors
acknowledge and agree that none of the Secured Parties shall be under any obligation to take any steps necessary to preserve rights in the Collateral consisting of Intellectual Property or Intellectual Property Licenses against any other Person, but
Collateral Trustee may do so at its option from and after the occurrence and during the continuance of an Event of Default, and all expenses incurred in connection therewith (including reasonable fees and expenses of attorneys and other
professionals) to the extent provided under the Indenture shall be for the sole account of the Issuer and shall be chargeable to the Collateral Proceeds Account; 
 (iv) Each Grantor shall promptly file an application with the United States Copyright Office for any Copyright that has not been registered with the United States Copyright Office if such Copyright is
necessary in connection with the conduct of Grantors’ business. Any expenses incurred in connection with the foregoing shall be borne by the Grantors; 
 (v) Each Grantor shall provide Collateral Trustee with a quarterly written report of all new Patents or Trademarks that are registered or the subject of pending applications for registrations, and of all
Intellectual Property License Agreements that are necessary to the conduct of such Grantor’s business, in each case, which were acquired, registered, or for which applications for registration were filed by any Grantor during the prior period
and any statement of use or amendment to allege use with respect to intent-to-use trademark applications. In the case of such registrations or applications therefor, which were acquired by any Grantor, each such Grantor shall file the necessary
documents with the appropriate Governmental Authority identifying the applicable Grantor as the owner (or as a co-owner thereof, if such is the case) of such Intellectual Property. In each of the foregoing cases, the applicable Grantor shall
promptly cause to be prepared, executed, and delivered to Collateral Trustee supplemental schedules to the applicable Priority Lien Documents to identify such Patent and Trademark registrations and applications therefor (with the exception of
Trademark applications filed on an intent-to-use basis for which no statement of use or amendment to allege use has been filed) and Intellectual Property Licenses as being subject to the security interests created thereunder; 
  

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 (vi) Anything to the contrary in this Agreement notwithstanding, in no event shall any
Grantor, either itself or through any Collateral Trustee, employee, licensee, or designee, file an application for the registration of any Copyright with the United States Copyright Office or any similar office or agency in another country without
complying with Section 6(g)(i). Upon receipt from the United States Copyright Office of notice of registration of any Copyright, each Grantor shall promptly (but in no event later than quarterly) notify (but without duplication of any
notice required by Section 6(g)(v)) Collateral Trustee of such registration by delivering, or causing to be delivered, to Collateral Trustee, documentation sufficient for Collateral Trustee to perfect Collateral Trustee’s Liens on
such Copyright. If any Grantor acquires from any Person any Copyright registered with the United States Copyright Office or an application to register any Copyright with the United States Copyright Office, such Grantor shall promptly (but in no
event later than quarterly) notify Collateral Trustee of such acquisition and deliver, or cause to be delivered, to Collateral Trustee, documentation sufficient for Collateral Trustee to perfect Collateral Trustee’s Liens on such Copyright. In
the case of such Copyright registrations or applications therefor which were acquired by any Grantor, each such Grantor shall promptly (but in no event later than quarterly) file the necessary documents with the appropriate Governmental Authority
identifying the applicable Grantor as the owner (or as a co-owner thereof, if such is the case) of such Copyrights; and 
 (vii) Each Grantor shall take commercially reasonable steps to maintain the confidentiality of, and otherwise protect and enforce its rights in, the Intellectual Property that is necessary in the conduct of such Grantor’s business,
including, as applicable (A) protecting the secrecy and confidentiality of its confidential information and trade secrets by having and, in the exercise of its commercially reasonable business judgment, enforcing a policy requiring all current
employees, consultants, licensees, vendors and contractors with access to such information to execute appropriate confidentiality agreements; (B) taking commercially reasonable actions to ensure that no trade secret necessary for, or material
to, the conduct of its business falls into the public domain; and (C) protecting the secrecy and confidentiality of the source code of all software programs and applications of which it is the owner or licensee by having and, in the exercise of
its commercially reasonable business judgment, enforcing a policy requiring any licensees (or sublicensees) of such source code to enter into license agreements with commercially reasonable use and non-disclosure restrictions; 
 (h) Investment Related Property. 
 (i) If any Grantor shall acquire, obtain, receive or become entitled to receive any Pledged Interests after the Closing Date, it shall promptly (and in any event within five (5) Business Days of
acquiring or obtaining such Collateral) deliver to Collateral Trustee a duly executed Pledged Interests Addendum identifying such Pledged Interests; 
 (ii) Upon the occurrence and during the continuance of an Event of Default, following the request of Collateral Trustee, all sums of money and property paid or distributed in respect of the Investment
Related Property constituting Collateral that are received by any Grantor shall be held by the Grantors in trust for the benefit of Collateral Trustee, and such Grantor shall deliver it promptly to Collateral Trustee in the exact form received;

 (iii) No Grantor shall make or consent to any amendment or other modification or waiver with respect to any Pledged
Interests, Pledged Operating Agreement, or Pledged Partnership Agreement, or enter into any agreement or permit to exist any restriction with respect to any Pledged Interests if the same is prohibited pursuant to the Indenture; 
 (iv) Each Grantor agrees that it will cooperate with Collateral Trustee in obtaining all necessary approvals and making all necessary
filings under federal, state, local, or foreign law to effect the perfection of the Security Interest on the Investment Related Property constituting Collateral, or following the occurrence and during the continuation of an Event of Default to
effect any sale or transfer thereof; and 
  

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 (v) As to all limited liability company or partnership interests, issued under any Pledged
Operating Agreement or Pledged Partnership Agreement, each Grantor hereby covenants that the Pledged Interests issued pursuant to such agreement (A) are not and shall not be dealt in or traded on securities exchanges or in securities markets,
(B) do not and will not constitute investment company securities, and (C) are not and will not be held by such Grantor in a securities account. In addition, none of the Pledged Operating Agreements, the Pledged Partnership Agreements, or
any other agreements governing any of the Pledged Interests issued under any Pledged Operating Agreement or Pledged Partnership Agreement, provide or shall provide that such Pledged Interests are securities governed by Article 8 of the Uniform
Commercial Code as in effect in any relevant jurisdiction; 
 (i) [Intentionally Omitted]; 
 (j) Transfers and Other Liens. Grantors shall not (i) sell, assign (by operation of law or otherwise) or otherwise dispose of,
or grant any option with respect to, any of the Collateral, except as expressly permitted by any of the Priority Lien Documents, or (ii) create or permit to exist any Lien upon or with respect to any of the Collateral of any Grantor, except for
Permitted Liens. The inclusion of Proceeds in the Collateral shall not be deemed to constitute Collateral Trustee’s consent to any sale or other disposition of any of the Collateral except as expressly permitted in this Agreement or any of the
other Priority Lien Documents; 
 (k) [Intentionally Omitted]; 
 (l) Pledged Notes. Except as permitted under any of the Priority Lien Documents, Grantors will not (i) waive or release any
obligation of any Person that is obligated under any of the Pledged Notes constituting Collateral, (ii) take or omit to take any action or knowingly suffer or permit any action to be omitted or taken, the taking or omission of which would
result in any right of offset against sums payable under the Pledged Notes constituting Collateral, or (iii) other than Permitted Dispositions, assign or surrender their rights and interests under any of the Pledged Notes or terminate, cancel,
modify, change, supplement or amend the Pledged Notes; and 
 (m) Adjustments. Except as permitted under any of the
Priority Lien Documents, no Grantor will, compromise or adjust any material amount of Accounts (or extend the time for payment thereof) or grant any additional discounts, allowances or credits thereon except for those compromises, adjustments,
discounts, credits and allowances as have been heretofore customary in the business of such Grantor. 
 7. Relation to Other
Security Documents. The provisions of this Agreement shall be read and construed with the other Priority Lien Documents referred to below in the manner so indicated. 
 (a) Indenture. In the event of any conflict or inconsistency between any provision in this Agreement and a provision in the Indenture, such provision of the Indenture shall control. 
 (b) Patent, Trademark, Copyright Security Agreements. The provisions of the Copyright Security Agreements, Trademark Security
Agreements, and Patent Security Agreements are supplemental to the provisions of this Agreement, and nothing contained in the Copyright Security Agreements, Trademark Security Agreements, or the Patent Security Agreements shall limit any of the
rights or remedies of Collateral Trustee hereunder. In the event of any conflict or inconsistency between any provision in this Agreement and a provision in a Copyright Security Agreement, Trademark Security Agreement, or Patent Security Agreement,
such provision of this Agreement shall control. 
  

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 8. Further Assurances. 
 (a) Each Grantor agrees that from time to time, at its own expense, such Grantor will promptly execute and deliver all further instruments
and documents, and take all further action, that Collateral Trustee may reasonably request, in order to perfect and protect the Security Interest granted hereby, to create, perfect or protect the Security Interest purported to be granted hereby or
to enable Collateral Trustee to exercise and enforce its rights and remedies hereunder with respect to any of the Collateral. 
 (b) Each Grantor authorizes the filing by Collateral Trustee of financing or continuation statements, or amendments thereto, and such Grantor will execute and deliver to Collateral Trustee such other instruments or notices, as Collateral
Trustee may reasonably request, in order to perfect and preserve the Security Interest granted or purported to be granted hereby. 
 (c) Each Grantor authorizes Collateral Trustee at any time and from time to time to file, transmit, or communicate, as applicable, financing statements and amendments (i) describing the Collateral as “all personal property of
debtor, except as otherwise provided in the agreements between Debtor and Secured Party” or “all assets of debtor, except as otherwise provided in the agreements between Debtor and Secured Party” or words of similar effect,
(ii) describing the Collateral as being of equal or lesser scope or with greater detail, or (iii) that contain any information required by part 5 of Article 9 of the Code for the sufficiency or filing office acceptance. Each Grantor also
hereby ratifies any and all financing statements or amendments previously filed by Collateral Trustee in any jurisdiction that satisfies the foregoing requirements. 
 (d) Each Grantor acknowledges that it is not authorized to file any financing statement or amendment or termination statement with respect to any financing statement filed in connection with this
Agreement, subject to such Grantor’s rights under Section 9-509(d)(2) of the Code. 
 9. Collateral Trustee’s
Right to Perform Contracts, Exercise Rights, Etc. To the extent constituting Collateral, upon the occurrence and during the continuance of an Event of Default, Collateral Trustee (or its designee) (a) may proceed to perform any and all of
the obligations of any Grantor contained in any contract, lease, or other agreement and exercise any and all rights of any Grantor therein contained as fully as such Grantor itself could, (b) shall have the right to use any Grantor’s
rights under Intellectual Property Licenses in connection with the enforcement of Collateral Trustee’s rights hereunder, including the right to prepare for sale and sell any and all Inventory and Equipment now or hereafter owned by any Grantor
and now or hereafter covered by such licenses, and (c) shall have the right to request that any Stock that is pledged hereunder be registered in the name of Collateral Trustee or any of its nominees. 
 10. Collateral Trustee Appointed Attorney-in-Fact. Each Grantor hereby irrevocably appoints Collateral Trustee its attorney-in-fact,
with full authority in the place and stead of such Grantor and in the name of such Grantor or otherwise, at such time as an Event of Default has occurred and is continuing under the Indenture, to take any action and to execute any instrument which
Collateral Trustee may reasonably deem necessary or advisable to accomplish the purposes of this Agreement, including: 
 (a) to
ask, demand, collect, sue for, recover, compromise, receive and give acquittance and receipts for moneys due and to become due under or in connection with the Accounts or any other Collateral of such Grantor; 
 (b) to receive and open all mail addressed to such Grantor and to notify postal authorities to change the address for the delivery of mail
to such Grantor to that of Collateral Trustee; 
 (c) to receive, indorse, and collect any drafts or other instruments,
documents, Negotiable Collateral constituting Collateral or Chattel Paper; 
  

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 (d) to file any claims or take any action or institute any proceedings which Collateral
Trustee may deem necessary or desirable for the collection of any of the Collateral of such Grantor or otherwise to enforce the rights of Collateral Trustee with respect to any of the Collateral; 
 (e) to repair, alter, or supply goods, if any, necessary to fulfill in whole or in part the purchase order of any Person obligated to such
Grantor in respect of any Account of such Grantor; 
 (f) to use any Intellectual Property or Intellectual Property Licenses (to
the extent permitted thereunder) of such Grantor, including, but not limited to, any labels, Patents, Trademarks, trade names, URLs, domain names, industrial designs, Copyrights, or advertising matter, in preparing for sale, advertising for sale, or
selling Inventory or other Collateral and to collect any amounts due under Accounts, contracts or Negotiable Collateral of such Grantor; and 
 (g) Collateral Trustee, on behalf of the Secured Parties, shall have the right, but shall not be obligated, to bring suit in its own name to enforce the Intellectual Property and Intellectual Property
Licenses (to the extent permitted thereunder) and, if Collateral Trustee shall commence any such suit, the appropriate Grantor shall, at the request of Collateral Trustee, do any and all lawful acts and execute any and all proper documents
reasonably required by Collateral Trustee in aid of such enforcement. 
 To the extent permitted by law, each Grantor hereby
ratifies all that such attorney-in-fact shall lawfully do or cause to be done pursuant to and in accordance with this Section 10. This power of attorney is coupled with an interest and shall be irrevocable until this Agreement is
terminated. 
 11. [Intentionally Omitted]. 
 12. Collateral Trustee’s Duties. The powers conferred on Collateral Trustee hereunder are solely to protect Collateral
Trustee’s interest in the Collateral, for the benefit of the Secured Parties, and shall not impose any duty upon Collateral Trustee to exercise any such powers. Except (a) for the safe custody of any Collateral in its actual possession and
the accounting for moneys actually received by it hereunder or (b) as otherwise provided under any other Priority Lien Document to which Collateral Trustee is party, Collateral Trustee shall have no duty as to any Collateral or as to the taking
of any necessary steps to preserve rights against prior parties or any other rights pertaining to any Collateral. Collateral Trustee shall be deemed to have exercised reasonable care in the custody and preservation of any Collateral in its actual
possession if such Collateral is accorded treatment substantially equal to that which Collateral Trustee accords its own property. 
 13. Collection of Accounts, General Intangibles and Negotiable Collateral. At any time upon the occurrence and during the continuance of an Event of Default, Collateral Trustee or Collateral Trustee’s designee may
(a) notify Account Debtors of any Grantor that the Accounts, General Intangibles, Chattel Paper or Negotiable Collateral of such Grantor have been assigned to Collateral Trustee, for the benefit of the Secured Parties, or that Collateral
Trustee has a security interest therein, and (b) collect the Accounts, General Intangibles and Negotiable Collateral of any Grantor directly, and any collection costs and expenses shall constitute part of such Grantor’s Secured Obligations
under the Priority Lien Documents. 
 14. Disposition of Pledged Interests by Collateral Trustee. None of the Pledged
Interests hereafter acquired on the date of acquisition thereof will be, registered or qualified under the various federal or state securities laws of the United States and disposition thereof after an Event of Default may be restricted to one or
more private (instead of public) sales in view of the lack of such registration. Each Grantor understands that in connection with such disposition, Collateral Trustee may approach only a restricted number of potential purchasers and further
understands that a sale under such circumstances may yield a lower price for the Pledged Interests than if the Pledged Interests were registered and qualified pursuant to federal and state securities laws and sold on the open market. Each Grantor,
therefore, agrees that, to the extent permitted by applicable law,: (a) if Collateral Trustee shall, pursuant to the terms of this Agreement, sell or cause the Pledged Interests or any portion thereof to be sold at a private sale, Collateral
Trustee shall have the right to

  

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rely upon the advice and opinion of any nationally recognized brokerage or investment firm (but shall not be obligated to seek such advice and the failure to do so shall not be considered in
determining the commercial reasonableness of such action) as to the best manner in which to offer the Pledged Interest or any portion thereof for sale and as to the best price reasonably obtainable at the private sale thereof; and (b) such
reliance shall be conclusive evidence that Collateral Trustee has handled the disposition in a commercially reasonable manner. Notwithstanding anything to the contrary herein, this Section 14 shall be effective only to the extent that
any such Pledged Interests constitute Collateral. 
 15. Voting and Other Rights in Respect of Pledged Interests.

 (a) Upon the occurrence and during the continuation of an Event of Default, (i) Collateral Trustee may, at its option,
and with two (2) Business Days prior notice to any Grantor, and in addition to all rights and remedies available to Collateral Trustee under any other agreement, at law, in equity, or otherwise, exercise all voting rights, or any other
ownership or consensual rights (including any dividend or distribution rights) in respect of the Pledged Interests owned by such Grantor, but under no circumstances is Collateral Trustee obligated by the terms of this Agreement to exercise such
rights, and (ii) if Collateral Trustee duly exercises its right to vote any of such Pledged Interests, each Grantor hereby appoints Collateral Trustee, such Grantor’s true and lawful attorney-in-fact and IRREVOCABLE PROXY to vote such
Pledged Interests in any manner Collateral Trustee deems advisable for or against all matters submitted or which may be submitted to a vote of shareholders, partners or members, as the case may be. The power-of-attorney and proxy granted hereby is
coupled with an interest and shall be irrevocable. 
 (b) For so long as any Grantor shall have the right to vote the Pledged
Interests owned by it, such Grantor covenants and agrees that it will not, without the prior written consent of Collateral Trustee, vote or take any consensual action with respect to such Pledged Interests which would materially adversely affect the
rights of Collateral Trustee, the other members of the Secured Parties, or the value of the Pledged Interests. 
 16.
Remedies. Upon the occurrence and during the continuance of an Event of Default: 
 (a) Collateral Trustee may, and, at
the instruction of an Act of Required Debtholders, shall exercise in respect of the Collateral, in addition to other rights and remedies provided for herein, in the other Priority Lien Documents, or otherwise available to it, all the rights and
remedies of a secured party on default under the Code or any other applicable law. Without limiting the generality of the foregoing, each Grantor expressly agrees that, in any such event, to the extent permitted by applicable law, Collateral Trustee
without demand of performance or other demand, advertisement or notice of any kind (except a notice specified below of time and place of public or private sale) to or upon any Grantor or any other Person (all and each of which demands,
advertisements and notices are hereby expressly waived to the maximum extent permitted by the Code or any other applicable law), may take immediate possession of all or any portion of the Collateral and (i) require Grantors to, and each Grantor
hereby agrees that it will at its own expense and upon request of Collateral Trustee forthwith, assemble all or part of the Collateral as directed by Collateral Trustee and make it available to Collateral Trustee at one or more locations designated
by Collateral Trustee in its reasonable discretion, and (ii) without notice except as specified below, sell the Collateral or any part thereof in one or more parcels at public or private sale, at any of Collateral Trustee’s offices or
elsewhere, for cash, on credit, and upon such other terms as Collateral Trustee may deem commercially reasonable. Each Grantor agrees that, to the extent notice of sale shall be required by law, at least ten (10) days notice to the applicable
Grantor of the time and place of any public sale or the time after which any private sale is to be made shall constitute reasonable notification and specifically such notice shall constitute a reasonable “authenticated notification of
disposition” within the meaning of Section 9-611 of the Code. Collateral Trustee shall not be obligated to make any sale of Collateral regardless of notice of sale having been given. Collateral Trustee may adjourn any public or private
sale from time to time by announcement at the time and place fixed therefor, and such sale may, without further notice, be made at the time and place to which it was so adjourned. Each Grantor agrees that the internet shall constitute a
“place” for purposes of Section 9-610(b) of the Code. Each

  

 18 

 
Grantor agrees that, to the extent permitted under applicable law, any sale of Collateral to a licensor pursuant to the terms of a license agreement between such licensor and a Grantor is
sufficient to constitute a commercially reasonable sale (including as to method, terms, manner, and time) within the meaning of Section 9-610 of the Code. 
 (b) Collateral Trustee is hereby granted a non-exclusive license or other right to use, without liability for royalties or any other charge, each Grantor’s Intellectual Property, including, but not
limited to, any labels, Patents, Trademarks, trade names, URLs, domain names, industrial designs, Copyrights, and advertising matter, whether owned by any Grantor or with respect to which any Grantor has rights under license, sublicense, or other
agreements (including any Intellectual Property License), as it pertains to the Collateral, in preparing for sale, advertising for sale and selling any Collateral, and each Grantor’s rights under all licenses and all franchise agreements shall
inure to the benefit of Collateral Trustee. 
 (c) Collateral Trustee may, in addition to other rights and remedies provided for
herein, in the other Priority Lien Documents, or otherwise available to it under applicable law and without the requirement of notice to or upon any Grantor or any other Person (which notice is hereby expressly waived to the maximum extent permitted
by the Code or any other applicable law), (i) with respect to any Grantor’s Deposit Accounts in which Collateral Trustee’s Liens are perfected by control under Section 9-104 of the Code, instruct the bank maintaining such Deposit
Account for the applicable Grantor to pay the balance of such Deposit Account to or for the benefit of Collateral Trustee, and (ii) with respect to any Grantor’s Securities Accounts in which Collateral Trustee’s Liens are perfected by
control under Section 9-106 of the Code, instruct the securities intermediary maintaining such Securities Account for the applicable Grantor to (A) transfer any cash in such Securities Account to or for the benefit of Collateral Trustee,
or (B) liquidate any financial assets in such Securities Account that are customarily sold on a recognized market and transfer the cash proceeds thereof to or for the benefit of Collateral Trustee. 
 (d) Any cash held by Collateral Trustee as Collateral and all cash proceeds received by Collateral Trustee in respect of any sale of,
collection from, or other realization upon all or any part of the Collateral shall be applied against the Secured Obligations in the order set forth in the Collateral Trust Agreement. In the event the proceeds of Collateral are insufficient to
satisfy all of the Secured Obligations in full, each Grantor shall remain jointly and severally liable for any such deficiency. 
 (e) Each Grantor hereby acknowledges that the Secured Obligations arise out of a commercial transaction, and agrees that, to the maximum extent permitted by applicable law, Collateral Trustee shall have the right to an immediate writ of
possession without notice of a hearing. Collateral Trustee shall have the right to the appointment of a receiver for the properties and assets of each Grantor, and each Grantor hereby consents to such rights and such appointment and hereby waives,
to the maximum extent permitted by applicable law, any objection such Grantor may have thereto or the right to have a bond or other security posted by Collateral Trustee. 
 17. Remedies Cumulative. Each right, power, and remedy of Collateral Trustee as provided for in this Agreement or in the other Priority Lien Documents or now or hereafter existing at law or in
equity or by statute or otherwise shall be cumulative and concurrent and shall be in addition to every other right, power, or remedy provided for in this Agreement or in the other Priority Lien Documents or now or hereafter existing at law or in
equity or by statute or otherwise, and the exercise or beginning of the exercise by Collateral Trustee, of any one or more of such rights, powers, or remedies shall not preclude the simultaneous or later exercise by Collateral Trustee of any or all
such other rights, powers, or remedies. 
 18. Marshaling. Collateral Trustee shall not be required to marshal any
present or future collateral security (including but not limited to the Collateral) for, or other assurances of payment of, the Secured Obligations or any of them or to resort to such collateral security or other assurances of payment in any
particular order, and all of its rights and remedies hereunder and in respect of such collateral security and other assurances of payment shall be cumulative and in addition to all other rights and remedies, however existing or

  

 19 

 
arising. To the extent that it lawfully may, each Grantor hereby agrees that it will not invoke any law relating to the marshaling of collateral which might cause delay in or impede the
enforcement of Collateral Trustee’s rights and remedies under this Agreement or under any other instrument creating or evidencing any of the Secured Obligations or under which any of the Secured Obligations is outstanding or by which any of the
Secured Obligations is secured or payment thereof is otherwise assured, and, to the extent that it lawfully may, each Grantor hereby irrevocably waives the benefits of all such laws. 
 19. Indemnity and Expenses. 
 (a) Each Grantor agrees to indemnify Collateral Trustee and its directors, officers, employees and agents, and the other members of the Secured Parties from and against all claims, lawsuits and
liabilities (including reasonable attorneys fees) growing out of or resulting from this Agreement (including enforcement of this Agreement) or any other Priority Lien Document to which such Grantor is a party, except claims, losses or liabilities
resulting from the gross negligence or willful misconduct of the party seeking indemnification as determined by a final non-appealable order of a court of competent jurisdiction. This provision shall survive the termination of this Agreement, the
Indenture, the Collateral Trust Agreement, the resignation or removal of the Collateral Trustee, and the repayment of the Secured Obligations. 
 (b) Grantors, jointly and severally, shall, upon demand, pay to Collateral all the expenses which Collateral Trustee may incur in connection with (i) the administration of this Agreement,
(ii) the custody, preservation, use or operation of, or, upon an Event of Default, the sale of, collection from, or other realization upon, any of the Collateral in accordance with this Agreement and the other Priority Lien Documents,
(iii) the exercise or enforcement of any of the rights of Collateral Trustee hereunder or (iv) the failure by any Grantor to perform or observe any of the provisions hereof on or before the date required hereunder for such performance or
observance. 
 20. Merger, Amendments; Etc. THIS AGREEMENT, TOGETHER WITH THE OTHER PRIORITY LIEN DOCUMENTS, REPRESENTS
THE FINAL AGREEMENT BETWEEN THE PARTIES AND MAY NOT BE CONTRADICTED BY EVIDENCE OF PRIOR, CONTEMPORANEOUS OR SUBSEQUENT ORAL AGREEMENTS OF THE PARTIES. THERE ARE NO UNWRITTEN AGREEMENTS BETWEEN THE PARTIES. No waiver of any provision of this
Agreement, and no consent to any departure by any Grantor herefrom, shall in any event be effective unless the same shall be in writing and signed by Collateral Trustee, and then such waiver or consent shall be effective only in the specific
instance and for the specific purpose for which given. No amendment of any provision of this Agreement shall be effective unless the same shall be in writing and signed by Collateral Trustee and each Grantor to which such amendment applies.

 21. Addresses for Notices. All notices and other communications provided for hereunder shall be given in the form and
manner and delivered to Collateral Trustee at its address specified in the Indenture, and to any of the Grantors at their respective addresses specified in the Indenture or, as to any party, at such other address as shall be designated by such party
in a written notice to the other party. 
 22. Continuing Security Interest: Assignments under Indenture. This Agreement
shall create a continuing security interest in the Collateral and shall (a) remain in full force and effect until the Discharge of Priority Lien Obligations (as defined in the Indenture) in accordance with the provisions of the Indenture and
the Commitments have expired or have been terminated, (b) be binding upon each Grantor, and their respective successors and assigns, and (c) inure to the benefit of, and be enforceable by, Collateral Trustee, and its successors and
assigns. Without limiting the generality of the foregoing clause (c), any Secured Party may, in accordance with the provisions of the Indenture, assign all or any portion of its rights and obligations under the Indenture, and such transferee shall
thereupon become vested with all the benefits in respect thereof granted to such holder of Secured Obligations herein or otherwise. Upon Discharge of Priority Lien Obligations, the Security Interest granted hereby shall terminate and all rights to
the Collateral shall revert to Grantors or any other Person entitled thereto. At such time, Collateral Trustee will authorize the filing of

  

 20 

 
appropriate termination statements and other instruments to terminate such Security Interests. No transfer or renewal, extension, assignment, or termination of this Agreement or of the Indenture,
any other Priority Lien Document, or any other instrument or document executed and delivered by any Grantor to Collateral Trustee nor any loans made by any Holder of Secured Obligations to any Issuer, nor the taking of further security, nor the
retaking or re-delivery of the Collateral to Grantors, or any of them, by Collateral Trustee, nor any other act of the Secured Parties, or any of them, shall release any Grantor from any obligation under the Priority Lien Documents, except a release
or discharge executed in writing by Collateral Trustee in accordance with the provisions of the Indenture or any other Priority Lien Document. Collateral Trustee shall not by any act, delay, omission or otherwise, be deemed to have waived any of its
rights or remedies hereunder, unless such waiver is in writing and signed by Collateral Trustee and then only to the extent therein set forth. A waiver by Collateral Trustee of any right or remedy on any occasion shall not be construed as a bar to
the exercise of any such right or remedy which Collateral Trustee would otherwise have had on any other occasion. 
 23.
Governing Law. 
 (a) THE VALIDITY OF THIS AGREEMENT, THE CONSTRUCTION, INTERPRETATION, AND ENFORCEMENT HEREOF, AND THE
RIGHTS OF THE PARTIES HERETO WITH RESPECT TO ALL MATTERS ARISING HEREUNDER OR RELATED HERETO SHALL BE DETERMINED UNDER, GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK. 
 (b) THE PARTIES AGREE THAT ALL ACTIONS OR PROCEEDINGS ARISING IN CONNECTION WITH THIS AGREEMENT SHALL BE TRIED AND LITIGATED ONLY IN THE
STATE AND, TO THE EXTENT PERMITTED BY APPLICABLE LAW, FEDERAL COURTS LOCATED IN THE COUNTY OF NEW YORK, STATE OF NEW YORK; PROVIDED, HOWEVER, THAT ANY SUIT SEEKING ENFORCEMENT AGAINST ANY COLLATERAL OR OTHER PROPERTY MAY BE BROUGHT, AT
COLLATERAL TRUSTEE’S OPTION, IN THE COURTS OF ANY JURISDICTION WHERE COLLATERAL TRUSTEE ELECTS TO BRING SUCH ACTION OR WHERE SUCH COLLATERAL OR OTHER PROPERTY MAY BE FOUND. COLLATERAL TRUSTEE AND EACH GRANTOR WAIVE, TO THE EXTENT PERMITTED
UNDER APPLICABLE LAW, ANY RIGHT EACH MAY HAVE TO ASSERT THE DOCTRINE OF FORUM NON CONVENIENS OR TO OBJECT TO VENUE TO THE EXTENT ANY PROCEEDING IS BROUGHT IN ACCORDANCE WITH THIS SECTION 23(b). 
 (c) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COLLATERAL TRUSTEE AND EACH GRANTOR HEREBY WAIVE THEIR RESPECTIVE RIGHTS TO A JURY
TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF THIS AGREEMENT OR ANY OF THE TRANSACTIONS CONTEMPLATED HEREIN, INCLUDING CONTRACT CLAIMS, TORT CLAIMS, BREACH OF DUTY CLAIMS, AND ALL OTHER COMMON LAW OR STATUTORY CLAIMS. COLLATERAL
TRUSTEE AND EACH GRANTOR REPRESENT THAT EACH HAS REVIEWED THIS WAIVER AND EACH KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL. IN THE EVENT OF LITIGATION, A COPY OF THIS AGREEMENT MAY BE FILED AS A
WRITTEN CONSENT TO A TRIAL BY THE COURT. 
 24. Waiver of Jury Trial. EACH GRANTOR HEREBY WAIVES ITS RIGHTS TO A
JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF THIS AGREEMENT OR ANY OF THE PRIORITY LIEN DOCUMENTS (AS DEFINED IN THE INDENTURE) OR ANY OF THE TRANSACTIONS CONTEMPLATED THEREIN, INCLUDING CONTRACT CLAIMS, TORT CLAIMS,
BREACH OF DUTY CLAIMS AND ALL OTHER COMMON LAW OR STATUTORY CLAIMS. EACH GRANTOR REPRESENTS THAT IT HAS REVIEWED THIS WAIVER AND IT KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL. IN THE EVENT OF
LITIGATION, A COPY OF THIS AGREEMENT MAY BE FILED AS A WRITTEN CONSENT TO A TRIAL BY THE COURT. 
  

 21 

 25. New Subsidiaries. Pursuant to Section 4.18 of the Indenture, certain
Subsidiaries (whether by acquisition or creation) of any Grantor are required to enter into this Agreement by executing and delivering in favor of Collateral Trustee a Joinder to this Agreement in substantially the form of Annex 1. Upon the
execution and delivery of Annex 1 by any such new Subsidiary, such Subsidiary shall become a Grantor hereunder with the same force and effect as if originally named as a Grantor herein. The execution and delivery of any instrument adding an
additional Grantor as a party to this Agreement shall not require the consent of any Grantor hereunder. The rights and obligations of each Grantor hereunder shall remain in full force and effect notwithstanding the addition of any new Grantor
hereunder. 
 26. Collateral Trustee. Each reference herein to any right granted to, benefit conferred upon or power
exercisable by the “Collateral Trustee” shall be a reference to Collateral Trustee, for the benefit of each of the Secured Parties. 
 27. Miscellaneous. 
 (a) This Agreement is a Priority Lien Document. This
Agreement may be executed in any number of counterparts and by different parties on separate counterparts, each of which, when executed and delivered, shall be deemed to be an original, and all of which, when taken together, shall constitute but one
and the same Agreement. Delivery of an executed counterpart of this Agreement by telefacsimile or other electronic method of transmission shall be equally as effective as delivery of an original executed counterpart of this Agreement. The foregoing
shall apply to each other Priority Lien Document mutatis mutandis. 
 (b) Any provision of this Agreement which is
prohibited or unenforceable shall be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof in that jurisdiction or affecting the validity or enforceability of such provision in any
other jurisdiction. Each provision of this Agreement shall be severable from every other provision of this Agreement for the purpose of determining the legal enforceability of any specific provision. 
 (c) Headings and numbers have been set forth herein for convenience only. Unless the contrary is compelled by the context, everything
contained in each Section applies equally to this entire Agreement. 
 (d) To the maximum extent permitted by applicable law,
neither this Agreement nor any uncertainty or ambiguity herein shall be construed against any of the Secured Parties or any Grantor, whether under any rule of construction or otherwise. This Agreement has been reviewed by all parties and shall be
construed and interpreted according to the ordinary meaning of the words used so as to accomplish fairly the purposes and intentions of all parties hereto. 
 (e) The pronouns used herein shall include, when appropriate, either gender and both singular and plural, and the grammatical construction of sentences shall conform thereto. 
 (f) Unless the context of this Agreement clearly requires otherwise, references to the plural include the singular, references to the
singular include the plural, the terms “includes” and “including” are not limiting, and the term “or” has, except where otherwise indicated, the inclusive meaning represented by the phrase “and/or.” The words
“hereof”, “herein”, “hereby”, “hereunder”, and similar terms in this Agreement refer to this Agreement as a whole and not to any particular provision of this Agreement. Section, subsection, clause, schedule,
and exhibit references herein are to this Agreement unless otherwise specified. Any reference in this Agreement to any agreement, instrument, or document shall include all alterations, amendments, changes, extensions, modifications, renewals,
replacements, substitutions, joinders, and supplements, thereto and thereof, as applicable (subject to any restrictions on such alterations, amendments,

  

 22 

 
changes, extensions, modifications, renewals, replacements, substitutions, joinders, and supplements set forth herein). The words “asset” and “property” shall be construed to
have the same meaning and effect and to refer to any and all tangible and intangible assets and properties, including cash, securities, accounts, and contract rights. Any reference herein to the satisfaction repayment, or payment in full of the
Secured Obligations shall mean the Discharge of Priority Lien Obligations. Any reference herein to any Person shall be construed to include such Person’s successors and assigns. Any requirement of a writing contained herein shall be satisfied
by the transmission of a Record. 
 (g) All of the annexes, schedules and exhibits attached to this Agreement shall be deemed
incorporated herein by reference. 
 28. Intercreditor Agreement. Reference is made to that certain Lien Subordination
and Intercreditor Agreement, dated as of October 1, 2009, among Wells Fargo Foothill, LLC, as ABL Agent, Collateral Trustee, Wilmington Trust FSB, as Noteholder Collateral Trustee, Stream Global Services, Inc., as Issuer, and the Subsidiaries
of Issuer named therein (the “Intercreditor Agreement”). Each Person that is secured hereunder, by accepting the benefits of the security provided hereby, (a) consents (or is deemed to consent), to the subordination of Liens
provided for in the Intercreditor Agreement, (b) agrees (or is deemed to agree) that it will be bound by, and will take no actions contrary to, the provisions of the Intercreditor Agreement, (c) authorizes (or is deemed to authorize) the
Collateral Trustee (as such term is defined in the Intercreditor Agreement) on behalf of such Person to enter into, and perform under, the Intercreditor Agreement and (d) acknowledges (or is deemed to acknowledge) that a copy of the
Intercreditor Agreement was delivered, or made available, to such Person. Notwithstanding any other provision contained herein, this Agreement, the Liens created hereby and the rights, remedies, duties and obligations provided for herein are subject
in all respects to the provisions of the Intercreditor Agreement and, to the extent provided therein, the applicable Security Documents (as defined in the Intercreditor Agreement). In the event of a conflict between the provisions of this Agreement
and the Intercreditor Agreement, the Intercreditor Agreement shall control. 
 [signature pages follow] 
  

 23 

 IN WITNESS WHEREOF, the undersigned parties hereto have caused this Agreement to be executed
and delivered as of the day and year first above written. 
  

			
	GRANTORS:
	
	 STREAM GLOBAL SERVICES, INC.,
 a Delaware corporation

		
	By:	 	     /S/    R.
SCOTT MURRAY    

	Name	 	R. Scott Murray
	Title:	 	 President, CEO and Acting Chief
 Financial Officer

	
	 STREAM HOLDINGS CORPORATION,
 a Delaware corporation

		
	By:	 	     /S/    R.
SCOTT MURRAY    

	Name	 	R. Scott Murray
	Title:	 	President, CEO and Chief Financial Officer
	
	 STREAM INTERNATIONAL INC.,
 a Delaware corporation 

		
	By:	 	     /S/    R.
SCOTT MURRAY    

	Name	 	R. Scott Murray
	Title:	 	President, CEO and Chief Financial Officer
	
	 STREAM NEW YORK INC.,
 a Delaware corporation 

		
	By:	 	     /S/    R.
SCOTT MURRAY    

	Name	 	R. Scott Murray
	Title:	 	President, CEO and Chief Financial Officer

 SECURITY AGREEMENT 

			
	 STREAM INTERNATIONAL EUROPE B.V.,
 a private company with limited liability under Dutch law

		
	By:	 	     /S/    R.
SCOTT MURRAY    

	Name	 	R. Scott Murray
	Title:	 	Director
	
	 ETELECARE GLOBAL SOLUTIONS - US, INC.,
 a Delaware corporation 

		
	By:	 	     /S/    R.
SCOTT MURRAY    

	Name	 	R. Scott Murray
	Title:	 	President and Chief Executive Officer
	
	 ETELECARE GLOBAL SOLUTIONS - AZ, INC.,
 a Delaware corporation 

		
	By:	 	     /S/    R.
SCOTT MURRAY    

	Name	 	R. Scott Murray
	Title:	 	President and Chief Executive Officer

 SECURITY AGREEMENT 

			
	 COLLATERAL TRUSTEE:
  
 WILMINGTON TRUST FSB

		
	By:	 	     /S/    
PETER FINKEL    

	Name:	 	Peter Finkel
	Title:	 	Vice President

 SECURITY AGREEMENT 

 ANNEX 1 TO SECURITY AGREEMENT 
 FORM OF JOINDER 
 Joinder No.
             (this “Joinder”), dated as of                     , to the
Security Agreement, dated as of October 1, 2009 (as amended, restated, supplemented or otherwise modified from time to time, the “Security Agreement”), by and among each of the parties listed on the signature pages thereto and
those additional entities that thereafter become parties thereto (collectively, jointly and severally, “Grantors” and each, individually, a “Grantor”) and WILMINGTON TRUST FSB (“WTFSB”), in its
capacity as collateral trustee for the Secured Parties (in such capacity, together with its successors and assigns in such capacity, “Collateral Trustee”). Initially capitalized terms used herein and not otherwise defined herein
shall have the meanings assigned to such terms in the Security Agreement or, if not defined therein, in the Indenture (as defined below). 
 W I T N E S S E T H: 
 WHEREAS, Stream Global Services Inc., a Delaware
corporation (the “Issuer”), has issued the Notes, pursuant to that certain Indenture dated as of October 1, 2009 (as amended, restated, supplemented, or otherwise modified from time to time, the “Indenture”) by
and among the Issuer, the guarantors listed on the signature pages thereof, and Wells Fargo Bank, National Association, as Trustee (in such capacity and, together with its successors in such capacity, the “Trustee’); and 

WHEREAS, it was a condition precedent to the purchase of the Notes under the Indenture that the Grantors enter into the Security
Agreement and grant a continuing security interest in and to the Collateral to the Collateral Trustee, for the benefit of the Secured Parties, in order to secure the prompt and complete performance of the Secured Obligations; and 
 WHEREAS, pursuant to Section 4.18 of the Indenture, and Section 24 of the Security Agreement, certain Subsidiaries
of the Grantors, must execute and deliver certain Priority Lien Documents, including the Security Agreement, and the joinder to the Security Agreement by the undersigned new Grantor or Grantors (collectively, the “New Grantors”) may
be accomplished by the execution of this Joinder in favor of Collateral Trustee, for the benefit of the Secured Parties ; and 
 WHEREAS, each New Grantor (a) is a Subsidiary of Issuer and, as such, will benefit by virtue of the financial accommodations extended to Issuer by the Secured Parties and (b) by becoming a Grantor will benefit from certain rights
granted to the Grantors pursuant to the terms of the Indenture; 
 NOW, THEREFORE, for and in consideration of the foregoing and
other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, each New Grantor hereby agrees as follows: 
 1. In accordance with Section 24 of the Security Agreement, each New Grantor, by its signature below, becomes a “Grantor” under the Security Agreement with the same force and effect
as if originally named therein as a “Grantor” and each New Grantor hereby (a) agrees to all of the terms and provisions of the Security Agreement applicable to it as a “Grantor” thereunder and (b) represents and
warrants that the representations and warranties made by it in Section 5 thereof as a “Grantor” thereunder are true and correct in all material respects (except that such materiality qualifier shall not be applicable to any
representations and warranties that are already qualified or modified by materiality in the text thereof) on and as of the date hereof (except to the extent that such representations and warranties relate solely to an earlier date, in which case
such representations and warranties shall be true, correct and complete in all material respects as of such earlier date). In furtherance of the foregoing, each New Grantor does hereby unconditionally grant, assign, and pledge to Collateral Trustee,
for the benefit of the Secured Parties, to secure the Secured Obligations, a continuing security interest in and to all of such New Grantor’s right, title and interest in and to the Collateral. Schedule 1, “Commercial Tort
Claims”, Schedule 2, “Copyrights”, Schedule 3, “Intellectual Property Licenses”, Schedule 4, “Patents”, Schedule 5, “Trademarks”, Schedule 6, “Pledged
Companies”, Schedule 7, “Owned Real Property”, and Schedule 8, “List of Uniform Commercial Code Filing Jurisdictions”, attached hereto supplement Schedule 1, Schedule 2, Schedule 3,
Schedule 4, Schedule 5, Schedule 6, Schedule 7, and Schedule 8, respectively, to the Security Agreement and shall be deemed a part thereof for all purposes of the Security Agreement. Each

 
reference to a “Grantor” in the Security Agreement shall be deemed to include each New Grantor. The Security Agreement is incorporated herein by reference. Each New Grantor authorizes
Collateral Trustee at any time and from time to time to file, transmit, or communicate, as applicable, financing statements and amendments thereto (i) describing the Collateral as “all personal property of debtor, except as otherwise
provided in the agreements between Debtor and Secured Party” or “all assets of debtor, except as otherwise provided in the agreements between Debtor and Secured Party” or words of similar effect, (ii) describing the Collateral as
being of equal or lesser scope or with greater detail, or (iii) that contain any information required by part 5 of Article 9 of the Code for the sufficiency or filing office acceptance. Each New Grantor also hereby ratifies any and all
financing statements or amendments previously filed by Collateral Trustee in any jurisdiction in connection with the Priority Lien Documents that satisfies the foregoing requirements. 
 2. Each New Grantor represents and warrants to Collateral Trustee and the other Secured Parties that this Joinder has been duly executed and
delivered by such New Grantor and constitutes its legal, valid and binding obligation, enforceable against it in accordance with its terms, except as enforceability thereof may be limited by bankruptcy, insolvency, reorganization, fraudulent
transfer, moratorium or other similar laws affecting creditors’ rights generally and general principles of equity (regardless of whether such enforceability is considered in a proceeding at law or in equity). 
 3. This Joinder is a Priority Lien Document. This Joinder may be executed in any number of counterparts and by different parties on separate
counterparts, each of which, when executed and delivered, shall be deemed to be an original, and all of which, when taken together, shall constitute but one and the same Joinder. Delivery of an executed counterpart of this Joinder by telefacsimile
or other electronic method of transmission shall be equally as effective as delivery of an original executed counterpart of this Joinder. 
 4. The Security Agreement, as supplemented hereby, shall remain in full force and effect. 
 5. THE VALIDITY OF THIS JOINDER, THE CONSTRUCTION, INTERPRETATION, AND ENFORCEMENT HEREOF, AND THE RIGHTS OF THE PARTIES HERETO WITH RESPECT TO ALL MATTERS ARISING HEREUNDER OR RELATED HERETO SHALL BE DETERMINED UNDER, GOVERNED BY, AND
CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK. 
 6. THE PARTIES AGREE THAT ALL ACTIONS OR PROCEEDINGS ARISING
IN CONNECTION WITH THIS JOINDER SHALL BE TRIED AND LITIGATED ONLY IN THE STATE AND, TO THE EXTENT PERMITTED BY APPLICABLE LAW, FEDERAL COURTS LOCATED IN THE COUNTY OF NEW YORK, STATE OF NEW YORK; PROVIDED, HOWEVER, THAT ANY SUIT SEEKING ENFORCEMENT
AGAINST ANY COLLATERAL OR OTHER PROPERTY MAY BE BROUGHT, AT COLLATERAL TRUSTEE’S OPTION, IN THE COURTS OF ANY JURISDICTION WHERE COLLATERAL TRUSTEE ELECTS TO BRING SUCH ACTION OR WHERE SUCH COLLATERAL OR OTHER PROPERTY MAY BE FOUND. COLLATERAL
TRUSTEE AND EACH NEW GRANTOR WAIVE, TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, ANY RIGHT EACH MAY HAVE TO ASSERT THE DOCTRINE OF FORUM NON CONVENIENS OR TO OBJECT TO VENUE TO THE EXTENT ANY PROCEEDING IS BROUGHT IN ACCORDANCE WITH THIS
SECTION 6. 
 7. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COLLATERAL TRUSTEE AND EACH NEW GRANTOR HEREBY
WAIVE THEIR RESPECTIVE RIGHTS TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF THIS JOINDER OR ANY OF THE TRANSACTIONS CONTEMPLATED HEREIN, INCLUDING CONTRACT CLAIMS, TORT CLAIMS, BREACH OF DUTY CLAIMS, AND ALL OTHER
COMMON LAW OR STATUTORY CLAIMS. COLLATERAL TRUSTEE AND EACH NEW GRANTOR REPRESENT THAT EACH HAS REVIEWED THIS WAIVER AND EACH KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL. IN THE EVENT OF
LITIGATION, A COPY OF THIS JOINDER MAY BE FILED AS A WRITTEN CONSENT TO A TRIAL BY THE COURT. 
 [signature page follows]

 IN WITNESS WHEREOF, the parties hereto have caused this Joinder to the Security Agreement to
be executed and delivered as of the day and year first above written. 
  

			
	NEW GRANTOR:
	
	[NAME OF NEW GRANTOR]
		
	By:	 	  

	Name:	 	  

	Title:	 	  

	
	COLLATERAL TRUSTEE:
	
	WILMINGTON TRUST FSB
		
	By:	 	  

	Name:	 	  

	Title:	 	  

 EXHIBIT A 
 COPYRIGHT SECURITY AGREEMENT 
 This COPYRIGHT
SECURITY AGREEMENT (this “Copyright Security Agreement”) is made this      day of             , 20    , by and among the Grantors
listed on the signature pages hereof ( collectively, jointly and severally, “Grantors” and each individually “Grantor”), and WILMINGTON TRUST FSB, (“WTFSB”) in its capacity as collateral
trustee for the Secured Parties (in such capacity, together with its successors and assigns in such capacity, “Collateral Trustee”). 
 W I T N E S S E T H: 
 WHEREAS, Stream Global Systems, Inc., a Delaware corporation (the “Issuer”), has issued the Notes (as defined in the Indenture), pursuant to that certain Indenture of even date
herewith (as amended, restated, supplemented, or otherwise modified from time to time, the “Indenture”) by and among the Issuer, and Wells Fargo Bank, National Association as Trustee (in such capacity, and together with its
successors in such capacity, the “Trustee”); 
 WHEREAS, the Grantors have entered into a Collateral
Trust Agreement, of even date herewith (amended, amended and restated, waived, renewed, replaced, restructured, supplemented or otherwise modified from time to time, the “Collateral Trust Agreement”) with the
Collateral Trustee, the Trustee and the other representatives and Collateral Trustees from time to time party thereto pursuant to which Collateral Trustee has agreed to act as Collateral Trustee for the benefit of the Secured Parties in connection
with the transactions contemplated by the Indenture and this Copyright Security Agreement; 
 WHEREAS, pursuant to the
Security Agreement, Grantors are required to execute and deliver to Collateral Trustee, for the benefit of the Secured Parties, this Copyright Security Agreement; 
 NOW, THEREFORE, in consideration of the premises and mutual covenants herein contained and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, Grantors
hereby agree as follows: 
 1. DEFINED TERMS. All initially capitalized terms used but not otherwise defined herein have
the meanings given to them in the Security Agreement or, if not defined therein, in the Indenture. 
 2. GRANT OF SECURITY
INTEREST IN COPYRIGHT COLLATERAL. Each Grantor hereby unconditionally grants, assigns, and pledges to Collateral Trustee, for the benefit of each of the Secured Parties, to secure the Secured Obligations, a continuing security interest (referred
to in this Copyright Security Agreement as the “Security Interest”) in all of such Grantor’s right, title and interest in, and to the following, whether now owned or hereafter acquired or arising (collectively, the
“Copyright Collateral”): 
 (a) all of such Grantor’s Copyrights and Copyright Intellectual Property
Licenses to which it is a party including those referred to on Schedule I; 
 (b) all renewals or extensions of the
foregoing; and 
 (c) all products and proceeds of the foregoing, including any claim by such Grantor against third parties for
past, present or future infringement of any Copyright or any Copyright exclusively licensed under any Intellectual Property License, including the right to receive damages, or the right to receive license fees, royalties, and other compensation
under any Copyright Intellectual Property License. 
 3. SECURITY FOR SECURED OBLIGATIONS. This Copyright Security
Agreement and the Security Interest created hereby secures the payment and performance of the Secured Obligations, whether now existing or arising hereafter. Without limiting the generality of the foregoing, this Copyright Security

 
Agreement secures the payment of all amounts which constitute part of the Secured Obligations and would be owed by Grantors, or any of them, to Collateral Trustee, the other Secured Parties, or
any of them, whether or not they are unenforceable or not allowable due to the existence of an Insolvency Proceeding involving any Grantor. 
 4. SECURITY AGREEMENT. The Security Interest granted pursuant to this Copyright Security Agreement is granted in conjunction with the security interests granted to Collateral Trustee, for the
benefit of the Secured Parties , pursuant to the Security Agreement. Each Grantor hereby acknowledges and affirms that the rights and remedies of Collateral Trustee with respect to the Security Interest in the Copyright Collateral made and granted
hereby are more fully set forth in the Security Agreement, the terms and provisions of which are incorporated by reference herein as if fully set forth herein. To the extent there is any conflict or inconsistency between this Copyright Security
Agreement and the Security Agreement, the Security Agreement shall control. 
 5. AUTHORIZATION TO SUPPLEMENT. Grantors
shall give Collateral Trustee prior written notice of no less than three (3) Business Days before filing any additional application for registration of any copyright and prompt notice in writing of any additional copyright registrations granted
therefor after the date hereof. Without limiting Grantors’ obligations under this Section, if Grantors fail to update Schedule I on or before the date required under the Security Agreement, Grantors hereby authorize Collateral Trustee
unilaterally to modify this Copyright Security Agreement by amending Schedule I to include any future United States registered copyrights or applications therefor of each Grantor. Notwithstanding the foregoing, no failure to so modify this
Copyright Security Agreement or amend Schedule I shall in any way affect, invalidate or detract from Collateral Trustee’s continuing security interest in all Collateral, whether or not listed on Schedule I. 
 6. COUNTERPARTS. This Copyright Security Agreement may be executed in any number of counterparts and by different parties on separate
counterparts, each of which, when executed and delivered, shall be deemed to be an original, and all of which, when taken together, shall constitute but one and the same Copyright Security Agreement. Delivery of an executed counterpart of this
Copyright Security Agreement by telefacsimile or other electronic method of transmission shall be equally as effective as delivery of an original executed counterpart of this Copyright Security Agreement. 
 7. CONSTRUCTION. This Copyright Security Agreement is a Priority Lien Document. Unless the context of this Copyright Security
Agreement clearly requires otherwise, references to the plural include the singular, references to the singular include the plural, the terms “includes” and “including” are not limiting, and the term “or” has, except
where otherwise indicated, the inclusive meaning represented by the phrase “and/or”. The words “hereof”, “herein”, “hereby”, “hereunder”, and similar terms in this Copyright Security Agreement refer
to this Copyright Security Agreement as a whole and not to any particular provision of this Copyright Security Agreement. Section, subsection, clause, schedule, and exhibit references herein are to this Copyright Security Agreement unless otherwise
specified. Any reference in this Copyright Security Agreement to any agreement, instrument, or document shall include all alterations, amendments, changes, extensions, modifications, renewals, replacements, substitutions, joinders, and supplements,
thereto and thereof, as applicable (subject to any restrictions on such alterations, amendments, changes, extensions, modifications, renewals, replacements, substitutions, joinders, and supplements set forth herein). The words “asset” and
“property” shall be construed to have the same meaning and effect and to refer to any and all tangible and intangible assets and properties, including cash, securities, accounts, and contract rights. Any reference herein to any Person
shall be construed to include such Person’s successors and permitted assigns. Any requirement of a writing contained herein shall be satisfied by the transmission of a Record. 
 8. THE VALIDITY OF THIS COPYRIGHT SECURITY AGREEMENT, THE CONSTRUCTION, INTERPRETATION, AND ENFORCEMENT HEREOF, AND THE RIGHTS OF THE
PARTIES HERETO WITH RESPECT TO ALL MATTERS ARISING HEREUNDER OR RELATED HERETO SHALL BE DETERMINED UNDER, GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK. 
  

 3 

 9. THE PARTIES AGREE THAT ALL ACTIONS OR PROCEEDINGS ARISING IN CONNECTION WITH THIS
COPYRIGHT SECURITY AGREEMENT SHALL BE TRIED AND LITIGATED ONLY IN THE STATE AND, TO THE EXTENT PERMITTED BY APPLICABLE LAW, FEDERAL COURTS LOCATED IN THE COUNTY OF NEW YORK, STATE OF NEW YORK; PROVIDED, HOWEVER, THAT ANY SUIT SEEKING ENFORCEMENT
AGAINST ANY COLLATERAL OR OTHER PROPERTY MAY BE BROUGHT, AT COLLATERAL TRUSTEE’S OPTION, IN THE COURTS OF ANY JURISDICTION WHERE COLLATERAL TRUSTEE ELECTS TO BRING SUCH ACTION OR WHERE SUCH COLLATERAL OR OTHER PROPERTY MAY BE FOUND. COLLATERAL
TRUSTEE AND EACH GRANTOR WAIVE, TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, ANY RIGHT EACH MAY HAVE TO ASSERT THE DOCTRINE OF FORUM NON CONVENIENS OR TO OBJECT TO VENUE TO THE EXTENT ANY PROCEEDING IS BROUGHT IN ACCORDANCE WITH THIS
SECTION 9. 
 10. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COLLATERAL TRUSTEE AND EACH GRANTOR HEREBY WAIVE THEIR
RESPECTIVE RIGHTS TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF THIS AGREEMENT OR ANY OF THE TRANSACTIONS CONTEMPLATED HEREIN, INCLUDING CONTRACT CLAIMS, TORT CLAIMS, BREACH OF DUTY CLAIMS, AND ALL OTHER COMMON LAW OR
STATUTORY CLAIMS. COLLATERAL TRUSTEE AND EACH GRANTOR REPRESENT THAT EACH HAS REVIEWED THIS WAIVER AND EACH KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL. IN THE EVENT OF LITIGATION, A COPY OF THIS
COPYRIGHT SECURITY AGREEMENT MAY BE FILED AS A WRITTEN CONSENT TO A TRIAL BY THE COURT. 
 [signature pages follow]

  

 4 

 IN WITNESS WHEREOF, the parties hereto have caused this Copyright Security Agreement to be
executed and delivered as of the day and year first above written. 
  

			
	GRANTORS:
	
	  

		
	By:	 	  

	Name:	 	  

	Title:	 	  

	
	  

		
	By:	 	  

	Name:	 	  

	Title:	 	  

 SIGNATURE PAGE TO COPYRIGHT SECURITY AGREEMENT 

			
	ACCEPTED AND ACKNOWLEDGED BY:
	
	 WILMINGTON TRUST FSB,
 as Collateral Trustee

		
	By:	 	 
	Name:	 	  

	Title:	 	  

 SIGNATURE PAGE TO COPYRIGHT SECURITY AGREEMENT 

 SCHEDULE I  
 TO  
 COPYRIGHT SECURITY AGREEMENT

 COPYRIGHT REGISTRATIONS 
  

									
	 Country
	 	 Copyright
	 	 Registration No.
	  	 Registration Date
	  	 Copyright Licenses

		 		 		  		  	

 EXHIBIT B 
 PATENT SECURITY AGREEMENT 
 This PATENT
SECURITY AGREEMENT (this “Patent Security Agreement”) is made this      day of             , 20    , by and among the Grantors
listed on the signature pages hereof ( collectively, jointly and severally, “Grantors” and each individually “Grantor”), and WILMINGTON TRUST FSB (“WTFSB”) in its capacity as collateral
trustee for the Secured Parties (in such capacity, together with its successors and assigns in such capacity, “Collateral Trustee”). 
 W I T N E S S E T H: 
 WHEREAS, Stream Global Systems, Inc., a Delaware corporation (the “Issuer”) has issued the Notes (as defined in the Indenture), pursuant to that certain Indenture of even date
herewith (as amended, restated, supplemented, or otherwise modified from time to time, the “Indenture”) by and among the Issuer, and Wells Fargo Bank, National Association as Trustee (in such capacity, and together with its
successors in such capacity, the “Trustee”); 
 WHEREAS, the Grantors have entered into a Collateral
Trust Agreement, of even date herewith (amended, amended and restated, waived, renewed, replaced, restructured, supplemented or otherwise modified from time to time, the “Collateral Trust Agreement”) with the
Collateral Trustee, the Trustee and the other representatives and Collateral Trustees from time to time party thereto pursuant to which Collateral Trustee has agreed to act as Collateral Trustee for the benefit of the Secured Parties in connection
with the transactions contemplated by the Indenture and this Patent Security Agreement; 
 WHEREAS, pursuant to the Security
Agreement, Grantors are required to execute and deliver to Collateral Trustee, for the benefit of the Secured Parties, this Patent Security Agreement; 
 NOW, THEREFORE, in consideration of the premises and mutual covenants herein contained and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, each
Grantor hereby agrees as follows: 
 1. DEFINED TERMS. All initially capitalized terms used but not otherwise defined
herein have the meanings given to them in the Security Agreement or, if not defined therein, in the Indenture. 
 2. GRANT OF
SECURITY INTEREST IN PATENT COLLATERAL. Each Grantor hereby unconditionally grants, assigns, and pledges to Collateral Trustee, for the benefit of each member of the Secured Parties, to secure the Secured Obligations, a continuing security
interest (referred to in this Patent Security Agreement as the “Security Interest”) in all of such Grantor’s right, title and interest in and to the following, whether now owned or hereafter acquired or arising (collectively,
the “Patent Collateral”): 
 (a) all of its Patents and Patent Intellectual Property Licenses to which it is a
party including those referred to on Schedule I; 
 (b) all divisionals, continuations, continuations-in-part, reissues,
reexaminations, or extensions of the foregoing; and 
 (c) all products and proceeds of the foregoing, including any claim by
such Grantor against third parties for past, present or future infringement of any Patent or any Patent exclusively licensed under any Intellectual Property License, including the right to receive damages, or right to receive license fees,
royalties, and other compensation under any Patent Intellectual Property License. 
 3. SECURITY FOR SECURED OBLIGATIONS.
This Patent Security Agreement and the Security Interest created hereby secures the payment and performance of the Secured Obligations, whether

 
now existing or arising hereafter. Without limiting the generality of the foregoing, this Patent Security Agreement secures the payment of all amounts which constitute part of the Secured
Obligations and would be owed by Grantors, or any of them, to Collateral Trustee, the Secured Parties or any of them, whether or not they are unenforceable or not allowable due to the existence of an Insolvency Proceeding involving any Grantor.

 4. SECURITY AGREEMENT. The Security Interest granted pursuant to this Patent Security Agreement is granted in
conjunction with the security interests granted to Collateral Trustee, for the benefit of the Secured Parties, pursuant to the Security Agreement. Each Grantor hereby acknowledges and affirms that the rights and remedies of Collateral Trustee with
respect to the Security Interest in the Patent Collateral made and granted hereby are more fully set forth in the Security Agreement, the terms and provisions of which are incorporated by reference herein as if fully set forth herein. To the extent
there is any conflict or inconsistency between this Patent Security Agreement and the Security Agreement, the Security Agreement shall control. 
 5. AUTHORIZATION TO SUPPLEMENT. If any Grantor shall obtain rights to any new patent application or issued patent or become entitled to the benefit of any patent application or patent for any
divisional, continuation, continuation-in-part, reissue, or reexamination of any existing patent or patent application, the provisions of this Patent Security Agreement shall automatically apply thereto. Grantors shall notify Collateral Trustee in
writing with respect to any such new patent rights quarterly pursuant to Section 6 (g)(v) of the Security Agreement. Without limiting Grantors’ obligations under this Section, if Grantors fail to update Schedule I
on or before the date required under the Security Agreement, Grantors hereby authorize Collateral Trustee unilaterally to modify this Patent Security Agreement by amending Schedule I to include any such new patent rights of each Grantor.
Notwithstanding the foregoing, no failure to so modify this Patent Security Agreement or amend Schedule I shall in any way affect, invalidate or detract from Collateral Trustee’s continuing security interest in all Collateral, whether or
not listed on Schedule I. 
 6. COUNTERPARTS. This Patent Security Agreement may be executed in any number of
counterparts and by different parties on separate counterparts, each of which, when executed and delivered, shall be deemed to be an original, and all of which, when taken together, shall constitute but one and the same Patent Security Agreement.
Delivery of an executed counterpart of this Patent Security Agreement by telefacsimile or other electronic method of transmission shall be equally as effective as delivery of an original executed counterpart of this Patent Security Agreement.

 7. CONSTRUCTION. This Patent Security Agreement is a Priority Lien Document. Unless the context of this Patent
Security Agreement clearly requires otherwise, references to the plural include the singular, references to the singular include the plural, the terms “includes” and “including” are not limiting, and the term “or” has,
except where otherwise indicated, the inclusive meaning represented by the phrase “and/or”. The words “hereof”, “herein”, “hereby”, “hereunder”, and similar terms in this Patent Security Agreement
refer to this Patent Security Agreement as a whole and not to any particular provision of this Patent Security Agreement. Section, subsection, clause, schedule, and exhibit references herein are to this Patent Security Agreement unless otherwise
specified. Any reference in this Patent Security Agreement to any agreement, instrument, or document shall include all alterations, amendments, changes, extensions, modifications, renewals, replacements, substitutions, joinders, and supplements,
thereto and thereof, as applicable (subject to any restrictions on such alterations, amendments, changes, extensions, modifications, renewals, replacements, substitutions, joinders, and supplements set forth herein). The words “asset” and
“property” shall be construed to have the same meaning and effect and to refer to any and all tangible and intangible assets and properties, including cash, securities, accounts, and contract rights. Any reference herein to any Person
shall be construed to include such Person’s successors and permitted assigns. Any requirement of a writing contained herein shall be satisfied by the transmission of a Record. 
 8. THE VALIDITY OF THIS PATENT SECURITY AGREEMENT, THE CONSTRUCTION, INTERPRETATION, AND ENFORCEMENT HEREOF, AND THE RIGHTS OF THE PARTIES
HERETO WITH RESPECT TO ALL MATTERS ARISING HEREUNDER OR RELATED HERETO SHALL BE DETERMINED UNDER, GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK. 
  

 3 

 9. THE PARTIES AGREE THAT ALL ACTIONS OR PROCEEDINGS ARISING IN CONNECTION WITH THIS PATENT
SECURITY AGREEMENT SHALL BE TRIED AND LITIGATED ONLY IN THE STATE AND, TO THE EXTENT PERMITTED BY APPLICABLE LAW, FEDERAL COURTS LOCATED IN THE COUNTY OF NEW YORK, STATE OF NEW YORK; PROVIDED, HOWEVER, THAT ANY SUIT SEEKING ENFORCEMENT AGAINST ANY
COLLATERAL OR OTHER PROPERTY MAY BE BROUGHT, AT COLLATERAL TRUSTEE’S OPTION, IN THE COURTS OF ANY JURISDICTION WHERE COLLATERAL TRUSTEE ELECTS TO BRING SUCH ACTION OR WHERE SUCH COLLATERAL OR OTHER PROPERTY MAY BE FOUND. COLLATERAL TRUSTEE AND
EACH GRANTOR WAIVE, TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, ANY RIGHT EACH MAY HAVE TO ASSERT THE DOCTRINE OF FORUM NON CONVENIENS OR TO OBJECT TO VENUE TO THE EXTENT ANY PROCEEDING IS BROUGHT IN ACCORDANCE WITH THIS SECTION 9. 
 10. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COLLATERAL TRUSTEE AND EACH GRANTOR HEREBY WAIVE THEIR RESPECTIVE RIGHTS TO A JURY
TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF THIS AGREEMENT OR ANY OF THE TRANSACTIONS CONTEMPLATED HEREIN, INCLUDING CONTRACT CLAIMS, TORT CLAIMS, BREACH OF DUTY CLAIMS, AND ALL OTHER COMMON LAW OR STATUTORY CLAIMS. COLLATERAL
TRUSTEE AND EACH GRANTOR REPRESENT THAT EACH HAS REVIEWED THIS WAIVER AND EACH KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL. IN THE EVENT OF LITIGATION, A COPY OF THIS PATENT SECURITY AGREEMENT MAY
BE FILED AS A WRITTEN CONSENT TO A TRIAL BY THE COURT. 
 [signature pages follow] 
  

 4 

 IN WITNESS WHEREOF, the parties hereto have caused this Patent Security Agreement to be
executed and delivered as of the day and year first above written. 
  

			
	GRANTORS:
	
	  

		
	By:	 	  

	Name:	 	  

	Title:	 	  

	
	  

		
	By:	 	  

	Name:	 	  

	Title:	 	  

 SIGNATURE PAGE TO PATENT SECURITY AGREEMENT 

			
	ACCEPTED AND ACKNOWLEDGED BY:
	
	 WILMINGTON TRUST FSB,
 as Collateral Trustee

		
	By:	 	 
	Name:	 	  

	Title:	 	  

 SIGNATURE PAGE TO PATENT SECURITY AGREEMENT 

 SCHEDULE I 
 to 
 PATENT SECURITY AGREEMENT 
  

													
	 Patents
	 	 Grantor
	 	 Country
	 	 Patent
	 	 Application /
 Patent No.
	 	 Filing Date
	 	 Patent
 Licenses

		 		 		 		 		 		 	

 EXHIBIT C 
 PLEDGED INTERESTS ADDENDUM 
 This Pledged Interests Addendum,
dated as of             , 20     (this “Pledged Interests Addendum”), is delivered pursuant to Section 6 of the Security Agreement referred
to below. The undersigned hereby agrees that this Pledged Interests Addendum may be attached to that certain Security Agreement, dated as of October 1, 2009, (as amended, restated, supplemented or otherwise modified from time to time, the
“Security Agreement”), made by the undersigned, together with the other Grantors named therein, to WILMINGTON TRUST FSB, as Collateral Trustee. Initially capitalized terms used but not defined herein shall have the meaning ascribed
to such terms in the Security Agreement or, if not defined therein, in the Indenture. The undersigned hereby agrees that the additional interests listed on Schedule I shall be and become part of the Pledged Interests pledged by the
undersigned to Collateral Trustee in the Security Agreement and any pledged company set forth on Schedule I shall be and become a “Pledged Company” under the Security Agreement, each with the same force and effect as if
originally named therein. 
 This Pledged Interests Addendum is a Priority Lien Document. Delivery of an executed counterpart of this Pledged
Interests Addendum by telefacsimile or other electronic method of transmission shall be equally as effective as delivery of an original executed counterpart of this Pledged Interests Addendum. 
 The undersigned represents and warrants that the representations and warranties made by it in Section 5 of the Security Agreement are true and correct
as to the Pledged Interests listed herein in all material respects (except that such materiality qualifier shall not be applicable to any representations and warranties that are already qualified or modified by materiality in the text thereof) on
and as of the date hereof (except to the extent that such representations and warranties relate solely to an earlier date, in which case such representations and warranties shall be true, correct and complete in all material respects as of such
earlier date) 
 THE VALIDITY OF THIS PLEDGED INTERESTS ADDENDUM, THE CONSTRUCTION, INTERPRETATION, AND ENFORCEMENT HEREOF, AND THE RIGHTS OF
THE PARTIES HERETO WITH RESPECT TO ALL MATTERS ARISING HEREUNDER OR RELATED HERETO SHALL BE DETERMINED UNDER, GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK. 
 THE PARTIES AGREE THAT ALL ACTIONS OR PROCEEDINGS ARISING IN CONNECTION WITH THIS PLEDGED INTERESTS ADDENDUM SHALL BE TRIED AND LITIGATED ONLY IN THE STATE,
AND, TO THE EXTENT PERMITTED BY APPLICABLE LAW, FEDERAL COURTS LOCATED IN THE COUNTY OF NEW YORK, STATE OF NEW YORK; PROVIDED, HOWEVER, THAT ANY SUIT SEEKING ENFORCEMENT AGAINST ANY COLLATERAL OR OTHER PROPERTY MAY BE BROUGHT, AT COLLATERAL
TRUSTEE’S OPTION, IN THE COURTS OF ANY JURISDICTION WHERE COLLATERAL TRUSTEE ELECTS TO BRING SUCH ACTION OR WHERE SUCH COLLATERAL OR OTHER PROPERTY MAY BE FOUND. COLLATERAL TRUSTEE AND EACH GRANTOR WAIVE, TO THE EXTENT PERMITTED UNDER
APPLICABLE LAW, ANY RIGHT EACH MAY HAVE TO ASSERT THE DOCTRINE OF FORUM NON CONVENIENS OR TO OBJECT TO VENUE TO THE EXTENT ANY PROCEEDING IS BROUGHT IN ACCORDANCE WITH THIS PARAGRAPH. 
 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COLLATERAL TRUSTEE AND EACH GRANTOR HEREBY WAIVE THEIR RESPECTIVE RIGHTS TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF
THIS PLEDGED INTERESTS ADDENDUM OR ANY OF THE TRANSACTIONS CONTEMPLATED HEREIN, INCLUDING CONTRACT CLAIMS, TORT CLAIMS, BREACH OF DUTY CLAIMS, AND ALL OTHER COMMON LAW OR STATUTORY CLAIMS. COLLATERAL TRUSTEE AND EACH GRANTOR REPRESENT THAT EACH HAS
REVIEWED THIS WAIVER AND EACH KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL. IN THE EVENT OF LITIGATION, A COPY OF THIS PLEDGED INTERESTS ADDENDUM MAY BE FILED AS A WRITTEN CONSENT TO A TRIAL BY THE
COURT. 
 [signature page follows] 

 IN WITNESS WHEREOF, the undersigned has caused this Pledged Interests Addendum to be executed and delivered
as of the day and year first above written. 
  

			
	[                                ]
		
	 By:
	 	  

	 Name:
	 	  

	 Title:
	 	  

 SIGNATURE PAGE TO PATENT SECURITY AGREEMENT 

 SCHEDULE I 
 TO 
 PLEDGED INTERESTS ADDENDUM 
  

															
	 Pledged
 Interests
	 	 Name of
Grantor
	 	 Name of
 Pledged
 Company
	  	 Number of
Shares/Units
	  	Class of
Interests	  	 Percentage
 of Class
 Owned
	  	 Percentage
 of Class
 Pledged
	  	 Certificate
Nos.

 EXHIBIT D 
 TRADEMARK SECURITY AGREEMENT 
 This TRADEMARK
SECURITY AGREEMENT (this “Trademark Security Agreement”) is made this      day of             , 20    , among the Grantors listed on
the signature pages hereof (collectively, jointly and severally, “Grantors” and each individually “Grantor”), and WILMINGTON TRUST FSB (“WTFSB”) in its capacity as Collateral Trustee for the
Secured Parties (in such capacity, together with its successors and assigns in such capacity, “Collateral Trustee”). 
 W I T N E S S E T H: 
 WHEREAS, Stream Global Systems, Inc., a Delaware corporation (the
“Issuer”) has issued the Notes (as defined in the Indenture), pursuant to that certain Indenture of even date herewith (as amended, restated, supplemented, or otherwise modified from time to time, the “Indenture”)
by and among the Issuer, and Wells Fargo Bank, National Association as Trustee (in such capacity, and together with its successors in such capacity, the “Trustee”); 
 WHEREAS, the Grantors have entered into a Collateral Trust Agreement, of even date herewith (amended, amended and restated, waived,
renewed, replaced, restructured, supplemented or otherwise modified from time to time, the “Collateral Trust Agreement”) with the Collateral Trustee, the Trustee and the other representatives and Collateral Trustees from time
to time party thereto pursuant to which Collateral Trustee has agreed to act as Collateral Trustee for the benefit of the Secured Parties in connection with the transactions contemplated by the Indenture and this Trademark Security Agreement; and

 WHEREAS, pursuant to the Security Agreement, Grantors are required to execute and deliver to Collateral Trustee, for the
benefit of the Secured Parties, this Trademark Security Agreement; 
 NOW, THEREFORE, in consideration of the premises and
mutual covenants herein contained and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, each Grantor hereby agrees as follows: 
 1. DEFINED TERMS. All initially capitalized terms used but not otherwise defined herein have the meanings given to them in the
Security Agreement or, if not defined therein, in the Indenture. 
 2. GRANT OF SECURITY INTEREST IN TRADEMARK
COLLATERAL. Each Grantor hereby unconditionally grants, assigns, and pledges to Collateral Trustee, for the benefit of each of the Secured Parties, to secure the Secured Obligations, a continuing security interest (referred to in this Trademark
Security Agreement as the “Security Interest”) in all of such Grantor’s right, title and interest in and to the following, whether now owned or hereafter acquired or arising (collectively, the “Trademark
Collateral”): 
 (a) all of its Trademarks and Trademark Intellectual Property Licenses to which it is a party
including those referred to on Schedule I; 
 (b) all goodwill of the business connected with the use of, and symbolized by,
each Trademark and each Trademark Intellectual Property License; and 
 (c) all products and proceeds (as that term is defined
in the Code) of the foregoing, including any claim by such Grantor against third parties for past, present or future (i) infringement or dilution of any Trademark or any Trademarks exclusively licensed under any Intellectual Property License,
including right to receive any damages, (ii) injury to the goodwill associated with any Trademark, or (iii) right to receive license fees, royalties, and other compensation under any Trademark Intellectual Property License. 

 3. SECURITY FOR SECURED OBLIGATIONS. This Trademark Security Agreement and the
Security Interest created hereby secures the payment and performance of the Secured Obligations, whether now existing or arising hereafter. Without limiting the generality of the foregoing, this Trademark Security Agreement secures the payment of
all amounts which constitute part of the Secured Obligations and would be owed by Grantors, or any of them, to Collateral Trustee, the other Secured Parties or any of them, whether or not they are unenforceable or not allowable due to the existence
of an Insolvency Proceeding involving any Grantor. 
 4. SECURITY AGREEMENT. The Security Interest granted pursuant to
this Trademark Security Agreement is granted in conjunction with the security interests granted to Collateral Trustee, for the benefit of the Secured Parties, pursuant to the Security Agreement. Each Grantor hereby acknowledges and affirms that the
rights and remedies of Collateral Trustee with respect to the Security Interest in the Trademark Collateral made and granted hereby are more fully set forth in the Security Agreement, the terms and provisions of which are incorporated by reference
herein as if fully set forth herein. To the extent there is any conflict or inconsistency between this Trademark Security Agreement and the Security Agreement, the Security Agreement shall control. 
 5. AUTHORIZATION TO SUPPLEMENT. If any Grantor shall obtain rights to any new trademarks, the provisions of this Trademark Security
Agreement shall automatically apply thereto. Grantors shall notify Collateral Trustee in writing with respect to any such new trademarks or renewal or extension of any trademark registration quarterly pursuant to Section 6 (g)(v) of the
Security Agreement. Without limiting Grantors’ obligations under this Section, if Grantors fail to update Schedule I on or before the date required under the Security Agreement, Grantors hereby authorize Collateral Trustee unilaterally
to modify this Trademark Security Agreement by amending Schedule I to include any such new trademark rights of each Grantor. Notwithstanding the foregoing, no failure to so modify this Trademark Security Agreement or amend Schedule I
shall in any way affect, invalidate or detract from Collateral Trustee’s continuing security interest in all Collateral, whether or not listed on Schedule I. 
 6. COUNTERPARTS. This Trademark Security Agreement may be executed in any number of counterparts and by different parties on separate counterparts, each of which, when executed and delivered, shall
be deemed to be an original, and all of which, when taken together, shall constitute but one and the same Trademark Security Agreement. Delivery of an executed counterpart of this Trademark Security Agreement by telefacsimile or other electronic
method of transmission shall be equally as effective as delivery of an original executed counterpart of this Trademark Security Agreement. 
 7. CONSTRUCTION. This Trademark Security Agreement is a Priority Lien Document. Unless the context of this Trademark Security Agreement clearly requires otherwise, references to the plural include
the singular, references to the singular include the plural, the terms “includes” and “including” are not limiting, and the term “or” has, except where otherwise indicated, the inclusive meaning represented by the
phrase “and/or”. The words “hereof”, “herein”, “hereby”, “hereunder”, and similar terms in this Trademark Security Agreement refer to this Trademark Security Agreement as a whole and not to any
particular provision of this Trademark Security Agreement. Section, subsection, clause, schedule, and exhibit references herein are to this Agreement unless otherwise specified. Any reference in this Trademark Security Agreement to any agreement,
instrument, or document shall include all alterations, amendments, changes, extensions, modifications, renewals, replacements, substitutions, joinders, and supplements, thereto and thereof, as applicable (subject to any restrictions on such
alterations, amendments, changes, extensions, modifications, renewals, replacements, substitutions, joinders, and supplements set forth herein). The words “asset” and “property” shall be construed to have the same meaning and
effect and to refer to any and all tangible and intangible assets and properties, including cash, securities, accounts, and contract rights. Any reference herein to any Person shall be construed to include such Person’s successors and permitted
assigns. Any requirement of a writing contained herein or in any other Priority Lien Document shall be satisfied by the transmission of a Record. 
  

 2 

 8. THE VALIDITY OF THIS TRADEMARK SECURITY AGREEMENT, THE CONSTRUCTION, INTERPRETATION, AND
ENFORCEMENT HEREOF, AND THE RIGHTS OF THE PARTIES HERETO WITH RESPECT TO ALL MATTERS ARISING HEREUNDER OR RELATED HERETO SHALL BE DETERMINED UNDER, GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK. 
 9. THE PARTIES AGREE THAT ALL ACTIONS OR PROCEEDINGS ARISING IN CONNECTION WITH THIS TRADEMARK SECURITY AGREEMENT SHALL BE TRIED AND
LITIGATED ONLY IN THE STATE AND, TO THE EXTENT PERMITTED BY APPLICABLE LAW, FEDERAL COURTS LOCATED IN THE COUNTY OF NEW YORK, STATE OF NEW YORK; PROVIDED, HOWEVER, THAT ANY SUIT SEEKING ENFORCEMENT AGAINST ANY COLLATERAL OR OTHER PROPERTY MAY BE
BROUGHT, AT COLLATERAL TRUSTEE’S OPTION, IN THE COURTS OF ANY JURISDICTION WHERE COLLATERAL TRUSTEE ELECTS TO BRING SUCH ACTION OR WHERE SUCH COLLATERAL OR OTHER PROPERTY MAY BE FOUND. COLLATERAL TRUSTEE AND EACH GRANTOR WAIVE, TO THE EXTENT
PERMITTED UNDER APPLICABLE LAW, ANY RIGHT EACH MAY HAVE TO ASSERT THE DOCTRINE OF FORUM NON CONVENIENS OR TO OBJECT TO VENUE TO THE EXTENT ANY PROCEEDING IS BROUGHT IN ACCORDANCE WITH THIS SECTION 9. 
 10. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COLLATERAL TRUSTEE AND EACH GRANTOR HEREBY WAIVE THEIR RESPECTIVE RIGHTS TO A JURY
TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF THIS AGREEMENT OR ANY OF THE TRANSACTIONS CONTEMPLATED HEREIN, INCLUDING CONTRACT CLAIMS, TORT CLAIMS, BREACH OF DUTY CLAIMS, AND ALL OTHER COMMON LAW OR STATUTORY CLAIMS. COLLATERAL
TRUSTEE AND EACH GRANTOR REPRESENT THAT EACH HAS REVIEWED THIS WAIVER AND EACH KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL. IN THE EVENT OF LITIGATION, A COPY OF THIS TRADEMARK SECURITY AGREEMENT
MAY BE FILED AS A WRITTEN CONSENT TO A TRIAL BY THE COURT. 
 [signature pages follow] 
  

 3 

 IN WITNESS WHEREOF, the parties hereto have caused this Trademark Security Agreement to be
executed and delivered as of the day and year first above written. 
  

			
	GRANTORS:
	
	  

		
	By:	 	  

	Name:	 	  

	Title:	 	  

	
	  

		
	By:	 	  

	Name:	 	  

	Title:	 	  

 SIGNATURE PAGE TO TRADEMARK SECURITY AGREEMENT 

			
	ACCEPTED AND ACKNOWLEDGED BY:
	
	 WILMINGTON TRUST FSB
 as Collateral Trustee

		
	 By:
	 	  

	 Name:
	 	  

	 Title:
	 	  

 SIGNATURE PAGE TO TRADEMARK SECURITY AGREEMENT 

 SCHEDULE I  
 to  
 TRADEMARK SECURITY AGREEMENT

 Trademark Registrations/Applications 
  

									
	 Grantor
	 	 Country
	 	 Mark
	  	 Application/
 Registration No.
	  	 App/Reg Date

		 		 		  		  	
		 		 		  		  	
		 		 		  		  	

 Trade Names 
 Trademarks Not Currently In Use 
 Trademark LicensesCollateral Trust Agreement

 Exhibit 4.5 
 EXECUTION VERSION 
  
  

 
 COLLATERAL TRUST AGREEMENT

 dated as of October 1, 2009 
 among 
 STREAM GLOBAL SERVICES, INC., 
 as Issuer 
 the
Guarantors from time to time party hereto, 
 Wells Fargo Bank, National Association, 
 as Trustee under the Indenture, 
 the other Secured Debt 
 Representatives from time to time party hereto 

and 
 Wilmington
Trust FSB, 
 as Collateral Trustee 
  
  
  

 TABLE OF CONTENTS 
  

					
	 	  	 	  	Page
	 ARTICLE 1.         DEFINITIONS; PRINCIPLES OF CONSTRUCTION
	  	1
	 SECTION 1.1
	  	 Defined Terms
	  	1
	 SECTION 1.2
	  	 Rules of Interpretation
	  	21
		
	 ARTICLE 2.         THE TRUST ESTATES
	  	23
	 SECTION 2.1
	  	 Declaration of Senior Trust
	  	23
	 SECTION 2.2
	  	 Declaration of Subordinated Trust
	  	24
	 SECTION 2.3
	  	 Priority of Liens
	  	24
	 SECTION 2.4
	  	 Restrictions on Enforcement of Subordinated Liens
	  	25
	 SECTION 2.5
	  	 Waiver of Right of Marshalling
	  	28
	 SECTION 2.6
	  	 Discretion in Enforcement of Priority Liens
	  	28
	 SECTION 2.7
	  	 Discretion in Enforcement of Priority Lien Obligations
	  	29
	 SECTION 2.8
	  	 Insolvency or Liquidation Proceedings
	  	29
	 SECTION 2.9
	  	 Collateral Shared Equally and Ratably within Class
	  	31
		
	 ARTICLE 3.         OBLIGATIONS AND POWERS OF COLLATERAL
TRUSTEE
	  	31
	 SECTION 3.1
	  	 Undertaking of the Collateral Trustee
	  	31
	 SECTION 3.2
	  	 Release or Subordination of Liens
	  	32
	 SECTION 3.3
	  	 Enforcement of Liens
	  	32
	 SECTION 3.4
	  	 Application of Proceeds
	  	33
	 SECTION 3.5
	  	 Powers of the Collateral Trustee
	  	35
	 SECTION 3.6
	  	 Documents and Communications
	  	36
	 SECTION 3.7
	  	 For Sole and Exclusive Benefit of Holders of Secured Obligations
	  	36
	 SECTION 3.8
	  	 Additional Secured Debt
	  	36
		
	 ARTICLE 4.         OBLIGATIONS ENFORCEABLE BY THE COMPANY AND THE OTHER
GUARANTORS
	  	37
	 SECTION 4.1
	  	 Release of Liens on Collateral
	  	37
	 SECTION 4.2
	  	 Delivery of Copies to Secured Debt Representatives
	  	39
	 SECTION 4.3
	  	 Collateral Trustee not Required to Serve, File, Register or Record
	  	40
	 SECTION 4.4
	  	 Release of Liens in Respect of Notes
	  	40
		
	 ARTICLE 5.         IMMUNITIES OF THE COLLATERAL TRUSTEE
	  	40
	 SECTION 5.1
	  	 No Implied Duty
	  	40
	 SECTION 5.2
	  	 Appointment of Agents and Advisors
	  	41
	 SECTION 5.3
	  	 Other Agreements
	  	41
	 SECTION 5.4
	  	 Solicitation of Instructions
	  	41
	 SECTION 5.5
	  	 Limitation of Liability
	  	41
	 SECTION 5.6
	  	 Documents in Satisfactory Form
	  	41
	 SECTION 5.7
	  	 Entitled to Rely
	  	41
	 SECTION 5.8
	  	 Secured Debt Default
	  	42
	 SECTION 5.9
	  	 Actions by Collateral Trustee
	  	42
	 SECTION 5.10
	  	 Security or Indemnity in Favor of the Collateral Trustee
	  	42
	 SECTION 5.11
	  	 Rights of the Collateral Trustee
	  	42

  

 i 

					
	 SECTION 5.12
	  	 Limitations on Duty of Collateral Trustee in Respect of Collateral
	  	43
	 SECTION 5.13
	  	 Assumption of Rights, Not Assumption of Duties
	  	46
	 SECTION 5.14
	  	 No Liability for Clean Up of Hazardous Materials
	  	46
		
	 ARTICLE 6.         RESIGNATION AND REMOVAL OF THE COLLATERAL
TRUSTEE
	  	46
	 SECTION 6.1
	  	 Resignation or Removal of Collateral Trustee
	  	46
	 SECTION 6.2
	  	 Appointment of Successor Collateral Trustee
	  	47
	 SECTION 6.3
	  	 Succession
	  	47
	 SECTION 6.4
	  	 Merger, Conversion or Consolidation of Collateral Trustee
	  	48
		
	 ARTICLE 7.         MISCELLANEOUS PROVISIONS
	  	48
	 SECTION 7.1
	  	 Amendment
	  	48
	 SECTION 7.2
	  	 Voting
	  	50
	 SECTION 7.3
	  	 Further Assurances; Insurance
	  	51
	 SECTION 7.4
	  	 Perfection of Subordinated Trust Estate
	  	52
	 SECTION 7.5
	  	 Successors and Assigns; Third Party Beneficiaries
	  	52
	 SECTION 7.6
	  	 Delay and Waiver
	  	53
	 SECTION 7.7
	  	 Notices
	  	53
	 SECTION 7.8
	  	 Notice Following Discharge of Priority Lien Obligations
	  	54
	 SECTION 7.9
	  	 Entire Agreement
	  	54
	 SECTION 7.10
	  	 Compensation; Expenses
	  	54
	 SECTION 7.11
	  	 Indemnity
	  	55
	 SECTION 7.12
	  	 Severability
	  	56
	 SECTION 7.13
	  	 Headings
	  	56
	 SECTION 7.14
	  	 Obligations Secured
	  	56
	 SECTION 7.15
	  	 Governing Law
	  	56
	 SECTION 7.16
	  	 Consent to Jurisdiction
	  	57
	 SECTION 7.17
	  	 Waiver of Jury Trial
	  	57
	 SECTION 7.18
	  	 Counterparts
	  	58
	 SECTION 7.19
	  	 Effectiveness
	  	58
	 SECTION 7.20
	  	 Additional Guarantors
	  	58
	 SECTION 7.21
	  	 Continuing Nature of this Agreement
	  	58
	 SECTION 7.22
	  	 Insolvency
	  	58
	 SECTION 7.23
	  	 Rights and Immunities of Secured Debt Representatives
	  	59
	 SECTION 7.24
	  	 Parallel Debt
	  	59
	 SECTION 7.25
	  	 Intercreditor Agreement
	  	60

  

					
	 EXHIBIT A – Additional Secured Debt Designation
	  	A-1
	 EXHIBIT B – Form of Collateral Trust Joinder—Additional Secured Debt
	  	B-1
	 EXHIBIT C – Form of Collateral Trust Joinder—Additional Guarantors
	  	C-1
	 EXHIBIT D – Form of Intercreditor Agreement
	  	D-1
	 EXHIBIT E – Form of Security Agreement
	  	E-1

  

 ii 

 This Collateral Trust Agreement (this “Agreement”) is
dated as of October 1, 2009 and is by and among Stream Global Services, Inc., a Delaware corporation (“Stream”), the Guarantors from time to time party hereto, Wells Fargo Bank, National Association, as
trustee (in such capacity and together with its successors in such capacity, the “Trustee”), the other Secured Debt Representatives from time to time party hereto, and Wilmington Trust FSB, as Collateral Trustee
(in such capacity and together with its successors in such capacity, the “Collateral Trustee”). 
 RECITALS 
 Stream intends to issue 11.25% Senior Secured Notes due 2014 (together with any additional notes issued
under the Indenture (as defined below), the “Notes”) in an aggregate principal amount of $200,000,000 pursuant to an Indenture dated as of the date hereof (as amended, supplemented, amended and restated or
otherwise modified and in effect from time to time, the “Indenture”) among Stream, the Guarantors party thereto from time to time, the Collateral Trustee and the Trustee. 
 Stream and the Guarantors intend to secure the Obligations under the Notes, the Guarantees of the Notes and the Indenture and any future
Priority Lien Debt, with Liens on all current and future Collateral to the extent that such Liens have been provided for in the applicable Security Documents. 
 This Agreement sets forth the terms on which each Secured Party has appointed the Collateral Trustee to act as the Collateral Trustee for the current and future holders of the Secured Obligations to
receive, hold, maintain, administer and distribute the Collateral at any time delivered to the Collateral Trustee or the subject of the Security Documents, and to enforce the Security Documents and all interests, rights, powers and remedies of the
Collateral Trustee with respect thereto or thereunder and the proceeds thereof. 
 Capitalized terms used in this Agreement have
the meanings assigned to them above or in Article 1 below. 
 AGREEMENT 
 In consideration of the premises and the mutual agreements herein set forth, the receipt and sufficiency of which are hereby acknowledged,
the parties to this Agreement hereby agree as follows: 
 ARTICLE 1. DEFINITIONS; PRINCIPLES OF CONSTRUCTION 
 SECTION 1.1 Defined Terms. The following terms will have the following meanings: 
 “ABL Agent” means Wells Fargo Foothill, LLC, as agent under the ABL Credit Agreement and any other
agent, collateral agent, collateral trustee or other representative of lenders or holders of ABL Debt Obligations that becomes party to the Intercreditor Agreement upon the refinancing or replacement of the ABL Credit Agreement, or any successor
representative acting in such capacity. 
  

 1 

 “ABL Credit Agreement” means that certain credit
agreement, to be dated as of the date of the Indenture, by and among Stream, the Subsidiaries (whether as borrowers or guarantors) of Stream party thereto, Wells Fargo Foothill, LLC, as agent and the other agents and lenders party thereto from time
to time, and Wells Fargo Foothill, LLC and Goldman Sachs Bank USA (or a designated affiliate thereof), as co-arrangers, and any related notes, Guarantees, collateral documents, instruments and agreements executed in connection therewith, and in each
case as amended, restated, adjusted, waived, renewed, modified, refunded, replaced, restated, restructured, increased, supplemented or refinanced in whole or in part from time to time, regardless of whether such amendment, restatement, adjustment,
waiver, modification, renewal, refunding, replacement, restatement, restructuring, increase, supplement or refinancing is with the same financial institutions (whether as agents or lenders) or otherwise in accordance with the terms of the
Intercreditor Agreement. 
 “ABL Debt” means the principal amount of indebtedness for
borrowed money and letters of credit incurred under the ABL Debt Documents in an aggregate principal amount (with letters of credit being deemed to have a principal amount equal to the maximum potential liability of Stream and its Restricted
Subsidiaries thereunder) not to exceed, as of any date of incurrence, the ABL Debt Cap as of such date of incurrence; provided that Banking Product Obligations and Hedging Obligations will not be treated as ABL Debt.). 
 “ABL Debt Documents” means the ABL Credit Agreement, any additional credit agreement or Indenture and
all other loan documents, security documents, notes, guarantees, instruments and agreements governing or evidencing, or executed or delivered in connection with, the ABL Credit Agreement in accordance with the terms of the Intercreditor Agreement.

 “ABL Debt Obligations” means ABL Debt incurred or arising under the ABL Debt Documents
and all other “Obligations” as defined in the ABL Credit Agreement (excluding any such Obligations that would constitute ABL Debt), together with Banking Product Obligations of Stream or any Restricted Subsidiary thereof relating to
services, provided to Stream or any Restricted Subsidiary thereof, that are secured, or intended to be secured, by the ABL Debt Documents if the provider of such Banking Product Obligations has agreed to be bound by the terms of the Intercreditor
Agreement or its interest in the Primary ABL Collateral is subject to the terms of the Intercreditor Agreement. 
 “ABL Foreign Collateral” means all assets and properties of the Foreign Subsidiaries of Stream which are subject to Liens securing the ABL Debt Obligations. 
 “ABL Lien Cap” means, as of any date of determination, the greater of (1) the sum of
(a) $100.0 million and (b) up to $15.0 million of Indebtedness incurred pursuant to clause (x)(v) of Section 4.09(b) of the Indenture and (2) the amount of the Borrowing Base (as defined in the Indenture) as of such date, after
giving pro forma effect to the incurrence of any ABL Debt and the application of the net proceeds therefrom. 
 “ABL Secured Parties” means, at any time, the ABL Agent, the Administrative Agent, each lender party to the ABL Credit Agreement from time to time, each Issuing Bank (as defined in the ABL Credit
Agreement), each holder, provider or obligee under any secured hedge agreement and secured cash management agreement designated as a secured party under any

  

 COLLATERAL TRUST AGREEMENT 
  

 2 

 
ABL Credit Agreement, the beneficiaries of each indemnification obligation undertaken by any Guarantor under any ABL Credit Agreement and each other holder of, or obligee in respect of, any ABL
Debt Obligations outstanding at such time. 
 “Act of Required Debtholders” means, as to
any matter at any time: 
 (1) prior to the Discharge of Priority Lien Obligations, a direction in writing
delivered by the Secured Debt Representative of each applicable Series of Secured Debt to the Collateral Trustee by or with the written consent of the holders of a majority of the sum of: 
 (a) the aggregate outstanding principal amount of Priority Lien Debt (including outstanding letters of credit whether or not
then drawn); and 
 (b) other than in connection with the exercise of remedies, the aggregate unfunded
commitments to extend credit which, when funded, would constitute Priority Lien Debt; and 
 (2) at any time
after the Discharge of Priority Lien Obligations, a direction in writing delivered to the Collateral Trustee by or with the written consent of the holders of Subordinated Lien Debt representing the Required Subordinated Lien Debtholders. 

For purposes of this definition, (a) Secured Debt registered in the name of, or Beneficially Owned by, Stream or any Affiliate of Stream will be
deemed not to be outstanding and (b) votes will be determined in accordance with Section 7.2. 
 For purposes of this definition, each
Secured Debt Representative seeking to direct the Collateral Trustee shall be required to deliver a certification verifying its holdings in connection with (1) or (2), as the case may be. 
 The Collateral Trustee has no obligation or duty to determine whether the vote of the requisite holders of the applicable Series of Secured
Debt was obtained as required in accordance with Section 7.2 of this Agreement. 
 “Additional Secured
Debt” has the meaning set forth in Section 3.8(b). 
 “Additional Secured Debt
Designation” means a notice in substantially the form of Exhibit A. 
 “Administrative
Agent” has the meaning given thereto in the definition of “ABL Credit Agreement.” 
 “Affiliate” of any specified Person means (1) any other Person directly or indirectly controlling or controlled by or under direct or indirect common control with such specified Person. For
purposes of this definition, “control,” as used with respect to any Person, shall mean the possession, directly or indirectly, of the power to direct or cause the direction of the management or policies of such Person,
whether through the ownership of voting securities, by agreement or otherwise; provided that beneficial ownership of 10% or more of the Voting Stock

  

 COLLATERAL TRUST AGREEMENT 
  

 3 

 
of a Person will be deemed to be control. For purposes of this definition, the terms “controlling,” “controlled by” and
“under common control with” shall have correlative meanings. 
 “Agreement” has the meaning set forth in the preamble. 
 “Attributable Debt” in respect of a sale and leaseback transaction means, at the time of determination, the present value of the obligation of the lessee for net rental payments during the remaining term of the lease
included in such sale and leaseback transaction, including any period for which such lease has been extended or may, at the option of the lessor, be extended. Such present value shall be calculated using a discount rate equal to the rate of interest
implicit in such transaction, determined in accordance with GAAP. 
 “Authorizing Act” means (a) at
any time when the holders of ABL Debt Obligations are entitled to make a decision, a direction in writing from the required percentage of ABL Debt Obligations and (b) at any time when the holders of Priority Lien Obligations are entitled to
make a decision, an Act of Required Debtholders. 
 “Banking Product Obligations” means,
with respect to Stream or any Restricted Subsidiary, any obligations of Stream or such Restricted Subsidiary (a) owed to any holder of ABL Debt Obligations or an Affiliate thereof in respect of any financial accommodation extended to Stream or
any Restricted Subsidiary by such Person (other than ABL Debt Obligations arising pursuant to the ABL Credit Agreement) including: (i) credit cards, (ii) credit card processing services, (iii) debit cards, (iv) purchase cards
(including so-called “procurement cards” or “P-cards”), (v) cash management or related services (including the Automated Clearing House processing of electronic fund transfers through the direct Federal Reserve Fedline
system), (vi) cash management, including controlled disbursement accounts or services, or (vii) transactions under agreements that provide for an interest rate, credit, commodity or equity swap, cap, floor, collar, forward foreign exchange
transaction, currency swap, cross currency rate swap, currency option, or any combination of, or option with respect to, these or similar transactions, for the purpose of hedging Stream’s or any Restricted Subsidiary’s exposure to
fluctuations in interest or exchange rates, loan, credit exchange, security, or currency valuations or commodity prices and (b) in respect of any other treasury management services (including, without limitation, services in connection with
operating, collections, payroll, trust, or other depository or disbursement accounts, including automated clearinghouse, e-payable, electronic funds transfer, wire transfer, controlled disbursement, overdraft, depositary, information reporting,
lock-box and stop payment services), commercial credit card and merchant card services, stored valued card services, other cash management services, or lock-box leases and other banking products or services related to any of the foregoing.

 “Bankruptcy Code” means Title 11 of the United States Code. 
 “Beneficial Owner” has the meaning assigned to such term in Rule 13d-3 and Rule 13d-5 under the Exchange Act, except
that in calculating the beneficial ownership of any particular “person” (as that term is used in Section 13(d)(3) of the Exchange Act), such “person” shall be deemed to have beneficial ownership of all securities that such
“person” has the right to acquire by conversion or exercise of other securities, whether such right is currently exercisable or is exercisable only upon the occurrence of a subsequent condition. The terms “Beneficially
Owns” and “Beneficially Owned” shall have a corresponding meaning. 
  

 COLLATERAL TRUST AGREEMENT 
  

 4 

 “Business Day” means any day other than a Legal
Holiday. 
 “Capital Lease Obligation” means, at the time any determination thereof is to
be made, the amount of the liability in respect of a capital lease that would at that time be required to be capitalized on a balance sheet in accordance with GAAP, and the Stated Maturity thereof shall be the date of the last payment of rent or any
other amount due under such lease prior to the first date upon which such lease may be prepaid by the lessee without payment of a penalty. 
 “Capital Stock” means: 
 (1)
in the case of a corporation, corporate stock; 
 (2) in the case of an association or business entity, any and
all shares, interests, participations, rights or other equivalents (however designated) of corporate stock; 
 (3) in the case of a partnership or limited liability company, partnership or membership interests (whether general or limited); and 
 (4) any other interest or participation that confers on a Person the right to receive a share of the profits and losses of, or distributions of assets of, the issuing Person, but excluding from all of the
foregoing any debt securities convertible into Capital Stock, whether or not such debt securities include any right of participation with Capital Stock. 
 “Cash Equivalents” means: 
 (1) United States dollars; 
 (2) securities issued or directly and fully guaranteed or insured by the
United States government or any agency or instrumentality thereof (provided that the full faith and credit of the United States is pledged in support thereof) having maturities of not more than one year from the date of acquisition;

 (3) time deposits, demand deposits, money market deposits, certificates of deposit and eurodollar time
deposits with maturities of one year or less from the date of acquisition, bankers’ acceptances with maturities not exceeding one year from the date of acquisition and overnight bank deposits, in each case, with any lender party to the ABL
Credit Agreement or with any domestic commercial bank having capital and surplus in excess of $500.0 million and a Thomson Bank Watch Rating of “B” or better; 
 (4) repurchase obligations with a term of not more than seven days for underlying securities of the types described in
clauses (2) and (3) above entered into with any financial institution meeting the qualifications specified in clause (3) above; 
 (5) commercial paper having one of the two highest ratings obtainable from Moody’s or S&P and in each case maturing within one year after the date of acquisition; 
  

 COLLATERAL TRUST AGREEMENT 
  

 5 

 (6) securities issued by any state of the United States or any political
subdivision of any such state or any public instrumentality thereof maturing within one year from the date of acquisition thereof and having the highest rating obtainable from Moody’s or S&P; 
 (7) money market funds at least 95% of the assets of which constitute Cash Equivalents of the kinds described in clauses
(1) through (6) of this definition of Cash Equivalents; and 
 (8) in the case of any Foreign
Subsidiary: 
 (a) local currency held by such Foreign Subsidiary from time to time in the ordinary course of
business; 
 (b) securities issued or directly and fully guaranteed by the sovereign nation or any agency thereof
(provided that the full faith and credit of such sovereign nation is pledged in support thereof) in which such Foreign Subsidiary is organized and is conducting business having maturities of not more than one year from the date of
acquisition; and 
 (c) investments of the type and maturity described in clauses (3) through (5) above
of foreign obligors, which investments or obligors satisfy the requirements and have ratings described in such clauses. 
 “Class” means (a) in the case of Subordinated Lien Debt, every Series of Subordinated Lien Debt, taken together, and (b) in the case of Priority Lien Debt, every Series of Priority Lien Debt,
taken together. 
 “Collateral” means, in the case of each Series of Secured Debt, all
properties and assets of Stream and each Guarantor now owned or hereafter acquired in which Liens have been granted to the Collateral Trustee to secure the Secured Obligations, and shall exclude any properties and assets in which the Collateral
Trustee is required to release its Liens pursuant to Section 3.2; provided, that, if such Liens are required to be released as a result of the sale, transfer or other disposition of any properties or assets of Stream or any Guarantor,
such assets or properties will cease to be excluded from the Collateral if Stream or such Guarantor thereafter acquires or reacquires such assets or properties. 
 “Collateral Proceeds Account” means one or more deposit accounts or securities accounts established or maintained by Stream or the Collateral Trustee or its agent for
the sole purpose of holding the proceeds of any sale or other disposition of any Primary Notes Collateral that are required to be held in trust in such account or accounts pursuant to the terms of the Indenture as in effect on the date hereof (or as
modified from time to time to the extent such modifications, taken as a whole, are not materially adverse to the ABL Secured Parties) or pursuant to the documentation governing any other Priority Lien Document that contains comparable provisions
that are not materially adverse to the ABL Secured Parties. 
 “Collateral Trustee” has
the meaning set forth in the preamble. 
  

 COLLATERAL TRUST AGREEMENT 
  

 6 

 “Collateral Trust Joinder” means (a) with respect
to the provisions of this Agreement relating to any Additional Secured Debt, an agreement substantially in the form of Exhibit B and (b) with respect to the provisions of this Agreement relating to the addition of additional Guarantors,
an agreement substantially in the form of Exhibit C. 
 “Covenant Defeasance”
has the meaning assigned to it in the Indenture. 
 “Credit Facilities” means one or
more debt facilities, commercial paper facilities, note purchase agreements or indentures, in each case with banks, other lenders or trustees, providing for revolving credit loans, term loans, receivables financing (including through the sale of
receivables to such lenders or to special purpose entities formed to borrow from such lenders against such receivables), letters of credit, notes or other borrowings, in each case, as amended, restated, modified, renewed, refunded, restated,
restructured, increased, supplemented, replaced or refinanced (including by means of a sale of debt securities to institutional investors) in whole or in part from time to time. 
 “Discharge of ABL Debt Obligations” means the occurrence of all of the following: 
 (1) termination or expiration of all commitments to extend credit that would constitute ABL Debt; 
 (2) payment in full in cash of the principal of, and interest and premium, if any, on all ABL Debt (other than any undrawn
letters of credit), other than from the proceeds of an incurrence of ABL Debt; 
 (3) discharge or cash
collateralization (at the lower of (A) 105% of the aggregate undrawn amount and (B) the percentage of the aggregate undrawn amount required for release of liens under the terms of the applicable ABL Debt Document) of all outstanding
letters of credit constituting ABL Debt; and 
 (4) payment in full in cash of all other ABL Debt Obligations
that are outstanding and unpaid at the time the ABL Debt is paid in full in cash (other than any obligations for taxes, costs, indemnifications, reimbursements, damages and other liabilities in respect of which no claim or demand for payment has
been made at such time by the Person entitled thereto). 
 “Discharge of Priority Lien
Obligations” means the occurrence of all of the following: 
 (1) termination or expiration
of all commitments to extend credit that would constitute Priority Lien Debt; 
 (2) payment in full in cash of
the principal of, and interest and premium, if any, and Special Interest, if any, on, all Priority Lien Debt (other than any undrawn letters of credit), other than from the proceeds of an incurrence of Priority Lien Debt; 
 (3) discharge or cash collateralization (at the lower of (A) 105% of the aggregate undrawn amount and (B) the
percentage of the aggregate undrawn amount required for release of liens under the terms of the applicable Priority Lien Document) of all outstanding letters of credit constituting Priority Lien Debt; and 
  

 COLLATERAL TRUST AGREEMENT 
  

 7 

 (4) payment in full in cash of all other Priority Lien Obligations that are
outstanding and unpaid at the time the Priority Lien Debt is paid in full in cash (other than any obligations for taxes, costs, indemnifications, reimbursements, damages and other liabilities in respect of which no claim or demand for payment has
been made at such time by the Person entitled thereto). 
 “Discharge of Senior Obligations”
means, collectively, the Discharge of ABL Debt Obligations and the Discharge of Priority Lien Obligations. 
 “Domestic Subsidiary” means any Restricted Subsidiary of Stream other than a Restricted Subsidiary that is (1) a “controlled foreign corporation” under Section 957 of the Internal Revenue
Code or (2) a Subsidiary of any such controlled foreign corporation, so long as such Restricted Subsidiary does not guarantee or otherwise provide direct credit support for any Indebtedness of Stream. 
 “Equally and Ratably” means, in reference to sharing of Liens or proceeds thereof as between holders
of Secured Obligations within the same Class, that such Liens or proceeds: 
 (1) will be allocated and
distributed first to the Secured Debt Representative for each outstanding Series of Priority Lien Debt or Subordinated Lien Debt within that Class, for the account of the holders of such Series of Priority Lien Debt or Subordinated Lien Debt,
ratably in proportion to the principal of, and interest and premium (if any) and Special Interest (if any) and reimbursement obligations (contingent or otherwise) with respect to letters of credit, if any, outstanding (whether or not drawings have
been made on such letters of credit) on, each outstanding Series of Priority Lien Debt or Subordinated Lien Debt within that Class when the allocation or distribution is made, and thereafter 
 (2) will be allocated and distributed (if any remain after payment in full of all of the principal of, and interest and
premium (if any) and reimbursement obligations (contingent or otherwise) with respect to letters of credit, if any, outstanding (whether or not drawings have been made on such letters of credit) on all outstanding Secured Obligations within that
Class) to the Secured Debt Representative for each outstanding Series of Priority Lien Debt or Subordinated Lien Debt within that Class, for the account of the holders of any remaining Secured Obligations within that Class, ratably in proportion to
the aggregate unpaid amount of such remaining Secured Obligations within that Class due and demanded (with written notice to the applicable Secured Debt Representative and the Collateral Trustee) prior to the date such distribution is made.

 “Equity Interests” means Capital Stock and all warrants, options or other rights to
acquire Capital Stock (but excluding any debt security that is convertible into, or exchangeable for, Capital Stock). 
 “Exchange Act” means the Securities Exchange Act of 1934, as amended from time to time, and any successor statute. 
  

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 8 

 “Excluded Assets” means each of the following:

 (1) all interests in real property other than (a) fee interests and (b) other interests appurtenant
thereto; 
 (2) fee interests (and other interests appurtenant thereto) in real property if the greater of the
cost or the book value of such fee interest is less than $500,000 (determined on a per property basis); 
 (3)
any property or asset to the extent that the grant of a Priority Lien, Subordinated Lien or Lien securing ABL Debt Obligations in such property or asset is prohibited by applicable law or requires any consent of any governmental authority not
obtained pursuant to applicable law; provided that such property or asset will be an Excluded Asset only to the extent and for so long as the consequences specified above will result and will cease to be an Excluded Asset and will become
subject to the Lien granted under the Security Documents, immediately and automatically, at such time as such consequences will no longer result; 
 (4) any lease, license, contract, property right or agreement to which Stream or any Guarantor is a party or any of its rights or interests thereunder only to the extent and only for so long as (but only
to the extent that) the grant of a Lien under the Security Documents will constitute or result in a breach, termination or default under or requires any consent not obtained under any such lease, license, contract, agreement or property right (other
than to the extent that any such term would be rendered ineffective pursuant to Sections 9-406, 9-407, 9-408 or 9-409 of the UCC (or any successor provision or provisions) of any relevant jurisdiction or any other applicable law (including the
Bankruptcy Code) or principles of equity); provided that such lease, license, contract, property right or agreement will be an Excluded Asset only to the extent and for so long as the consequences specified above will result and will cease to
be an Excluded Asset and will become subject to the Lien granted under the Security Documents, immediately and automatically, at such time as such consequences will no longer result; 
 (5) any motor vehicles, vessels and aircraft, or other property subject to a certificate of title statute of any
jurisdiction; 
 (6) assets or property subject to purchase money liens or capital leases permitted to be
incurred under the Secured Documents, to the extent a lien on such assets or property is not permitted under the terms of the documents governing such purchase money liens, purchase money indebtedness or capital leases to be created to secure the
Priority Lien Obligations, the Subordinated Lien Obligations and the ABL Debt Obligations; 
 (7) any trademark
or service mark consisting of an “intent to use” application until such time as an amendment to allege use in respect thereof has been accepted by the United States Patent and Trademark Office, at which time such trademark or service mark
shall cease to be an Excluded Asset; 
  

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 9 

 (8) all “securities” (including without limitation any Equity
Interests) of any of Stream’s “affiliates” (as the terms “securities” and “affiliates” are used in Rule 3-16 of Regulation S-X under the Securities Act of 1933); provided that, with respect to the Collateral
securing ABL Debt Obligations, such assets shall cease to be Excluded Assets under this clause (8) if such assets constitute Collateral for the Priority Lien Obligations; 
 (9) Equity Interests in any joint venture with a third party that is not an Affiliate, to the extent a pledge of such Capital
Stock is prohibited by the documents governing such joint venture; and 
 (10) in the case of Primary Notes
Collateral only, ABL Foreign Collateral; 
 provided that certain deposit accounts, securities accounts and other collateral in which a
Lien cannot be perfected solely pursuant to the filing of a financing statement under the Uniform Commercial Code will not be required to be subject to a perfected lien in favor of the ABL Agent or other representative with respect to any ABL Debt
Obligations and/or collateral trustee to the extent permitted from time to time under (i) in the case of the Secured Debt, the Secured Debt Documents, and (ii) in the case of the ABL Debt Obligations, the ABL Debt Documents. 
 “Fair Market Value” means the price that would be paid in an arm’s-length transaction between an informed and
willing seller under no compulsion to sell and an informed and willing buyer under no compulsion to buy. Unless otherwise provided herein, Fair Market Value will be determined (1) if with respect to a security registered under the Exchange Act,
based on the average of the closing prices, regular way, of such security for the 20 consecutive trading days immediately preceding the acquisition or sale of such security, (2) if such Person or assets, other than cash and Cash Equivalents,
have a fair market value equal to or in excess $10,000,000, by Stream’s Board of Directors and evidenced by a resolution of Stream’s Board of Directors and set forth in an Officers’ Certificate, dated within 30 days of the relevant
transaction, and (3) if such Person or assets (other than cash and Cash Equivalents) have a fair market value equal to or in excess of $15,000,000, by an independent accounting, appraisal, financial advisory or investment banking firm of
national standing and set forth in a written opinion of such firm which shall be delivered to each Secured Debt Representative. 
 “Foreign Subsidiary” means any Restricted Subsidiary of Stream other than a Domestic Subsidiary. 
 “GAAP” means generally accepted accounting principles in the United States as set forth in the opinions and pronouncements of the Accounting Principles Board of the American Institute of Certified
Public Accountants, the opinions and pronouncements of the Public Company Accounting Oversight Board and in the statements and pronouncements of the Financial Accounting Standards Board or in such other statements by such other entity as have been
approved by a significant segment of the accounting profession, which are in effect on the date of the Indenture. 
 “Guarantee” means, as to any Person, a guarantee other than by endorsement of negotiable instruments for collection in the ordinary course of business, direct or indirect, in any manner including,
without limitation, by way of a pledge of assets or through letters of credit or

  

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 10 

 
reimbursement agreements in respect thereof, of all or any part of any Indebtedness of another Person (whether arising by virtue of partnership arrangements, or by agreements to keep well, to
purchase assets, goods, securities or services, to take or pay or to maintain financial statement conditions or otherwise). 
 “Guarantors” means (1) each direct or indirect Domestic Subsidiary of Stream on the date of the Indenture (other than each Immaterial Subsidiary); and (2) any other Restricted Subsidiary of
Stream that executes a Note Guarantee in accordance with the provisions of the Indenture; and, in each case, their respective successors and assigns until released from their obligations under their Note Guarantees and the Indenture in accordance
with the terms of the Indenture. 
 “Hedging Obligations” means, with respect to any
specified Person, the obligations of such Person under: 
 (1) interest rate swap agreements, interest rate cap
agreements, interest rate collar agreements and other agreements or arrangements designed for the purpose of fixing, hedging or swapping interest rate risk; 
 (2) commodity swap agreements, commodity option agreements, forward contracts and other agreements or arrangements designed
for the purpose of fixing, hedging or swapping commodity price risk; and 
 (3) foreign exchange contracts,
currency swap agreements and other agreements or arrangements designed for the purpose of fixing, hedging or swapping foreign currency exchange rate risk. 
 “Immaterial Subsidiary” means, as of any date, any Restricted Subsidiary whose total assets, as of that date, are less than $250,000 and whose total revenues for the
most recent 12-month period do not exceed $250,000; provided that a Restricted Subsidiary will not be considered to be an Immaterial Subsidiary if it, directly or indirectly, guarantees or otherwise provides direct credit support for any
Indebtedness of Stream or any of its Subsidiaries. 
 “Indebtedness” means, with respect
to any specified Person (excluding accrued expenses and trade payables), any indebtedness of such Person, whether or not contingent: 
 (1) in respect of borrowed money; 
 (2) evidenced by bonds, notes,
debentures or similar instruments; 
 (3) evidenced by letters of credit (or reimbursement agreements in respect
thereof); 
 (4) in respect of banker’s acceptances; 
 (5) in respect of Capital Lease Obligations; 
  

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 11 

 (6) in respect of the balance deferred and unpaid of the purchase price of
any property or services due more than six months after such property is acquired or such services are completed; or 
 (7) representing any Hedging Obligation, 
 if and to the extent any of the preceding items (other than letters of credit and Hedging
Obligations) would appear as a liability upon a balance sheet of the specified Person prepared in accordance with GAAP. In addition, the term “Indebtedness” includes (1) all Indebtedness of others secured by a Lien on any asset of the
specified Person (whether or not such Indebtedness is assumed by the specified Person); provided, that the amount of such Indebtedness shall be the lesser of (A) the Fair Market Value of such asset at such date of determination and (B) the
amount of such Indebtedness, and (2) to the extent not otherwise included, the Guarantee by the specified Person of any Indebtedness of any other Person; provided that the amount of such Guarantee shall be the lesser of (a) the
stated or determinable amount of the primary obligation, or portion thereof, in respect of which such Guarantee is given and (b) the maximum amount of such primary obligation for which the specified Person may be liable pursuant to the terms of
the instrument or agreement, including any unwritten agreement, evidencing such Guarantee. Indebtedness shall be calculated without giving effect to the effects of Statement of Financial Accounting Standards No. 133 and related interpretations
to the extent such effects would otherwise increase or decrease an amount of Indebtedness for any purpose under the Indenture as a result of accounting for any embedded derivatives created by the terms of such Indebtedness. 
 No Indebtedness of any Person will be deemed to be contractually subordinated in right of payment to any other Indebtedness of such Person solely by virtue
of being unsecured or by virtue of being secured on a junior priority basis or by virtue of being structurally subordinated. 
 “Indemnified Liabilities” means any and all liabilities, obligations, losses, damages, penalties, actions, judgments, suits, costs, taxes, expenses or disbursements of any kind or nature whatsoever with
respect to the execution, delivery, performance, administration or enforcement of this Agreement or any of the other Security Documents, including any of the foregoing relating to the use of proceeds of any Secured Debt or the violation of,
noncompliance with or liability under, any law applicable to or enforceable against Stream, any of its Subsidiaries or any Guarantor or any of the Collateral and all reasonable costs and expenses (including reasonable fees and expenses of legal
counsel selected by the Indemnitee) incurred by any Indemnitee in connection with any claim, action, investigation or proceeding in any respect relating to any of the foregoing, whether or not suit is brought. 
 “Indemnitee” has the meaning set forth in Section 7.11(a). 
 “Indenture” has the meaning set forth in the recitals. 
 “Insolvency or Liquidation Proceeding” means: 
 (1) any case commenced by or against Stream any Guarantor under the Bankruptcy Code, or any similar federal or state law for
the relief of debtors, any other proceeding for the reorganization, recapitalization or adjustment or marshalling of the assets or liabilities of Stream or any Guarantor, any receivership or assignment for the

  

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 12 

 
benefit of creditors relating to Stream or any Guarantor or any similar case or proceeding relative to Stream or any Guarantor or its creditors, as such, in each case whether or not voluntary;

 (2) any liquidation, dissolution, marshalling of assets or liabilities or other winding up of or relating to
Stream or any Guarantor, in each case whether or not voluntary and whether or not involving bankruptcy or insolvency, unless otherwise permitted by the Indenture and the Security Documents; 
 (3) any proceeding seeking the appointment of a trustee, receiver, liquidator, custodian or other insolvency official with
respect to Stream or any Guarantor or any of their assets; 
 (4) any other proceeding of any type or nature in
which substantially all claims of creditors of Stream or any Guarantor are determined and any payment or distribution is or may be made on account of such claims; or 
 (5) any analogous procedure or step in any jurisdiction. 
 “Intercreditor Agreement” means an intercreditor agreement entered into by and among the Collateral
Trustee, the ABL Agent, Stream and the other parties signatory thereto, in substantially the form attached as Exhibit D, as amended, supplemented, restated, modified, renewed or replaced (whether upon or after termination or otherwise), in
whole or in part from time to time, or any other successor agreement and whether among the same or any other parties. 
 “Legal Defeasance” has the meaning assigned to it in the Indenture. 
 “Legal Holiday” means a Saturday, a Sunday or a day on which banking institutions in The City of New York or at a place of payment are authorized by law, regulation or executive order to remain closed.

 “Lien” means, with respect to any asset, any mortgage, lien, pledge, charge, security
interest or encumbrance of any kind in respect of such asset, whether or not filed, recorded or otherwise perfected under applicable law, including any conditional sale or other title retention agreement, any lease in the nature thereof, any option
or other agreement to sell or give a security interest in and any filing of or agreement to give any financing statement under the UCC (or equivalent statutes) of any jurisdiction. 
 “Lien Sharing and Priority Confirmation” means: 
 (1) as to any Series of Priority Lien Debt, the written agreement of the holders of such Series of Priority Lien Debt, as set forth in the
Indenture, credit agreement or other agreement governing such Series of Priority Lien Debt, for the benefit of all holders of Secured Debt and each future Secured Debt Representative: 
 (a) that all Priority Lien Obligations will be and are secured Equally and Ratably by all Priority Liens at any time granted
by Stream or any Guarantor to secure any Obligations in respect of such Series of Priority Lien Debt, whether or not upon

  

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 13 

 
property otherwise constituting Collateral for such Series of Priority Lien Debt, and that all such Priority Liens will be enforceable by the Collateral Trustee for the benefit of all holders of
Priority Lien Obligations Equally and Ratably; 
 (b) that the holders of Obligations in respect of such Series
of Priority Lien Debt are bound by the provisions of this Agreement and the Intercreditor Agreement, including the provisions relating to the ranking of Priority Liens and the order of application of proceeds from enforcement of Priority Liens; and

 (c) consenting to the terms of this Agreement and the Intercreditor Agreement and the Collateral
Trustee’s performance of, and directing the Collateral Trustee to perform, its obligations under this Agreement and the Intercreditor Agreement; 
 (2) as to any Series of ABL Debt, the written agreement of the holders of such Series of ABL Debt, as set forth in the credit agreement, Indenture or other agreement governing such Series of ABL Debt, for
the benefit of all holders of Secured Debt and each future Secured Debt Representative, that the holders of Obligations in respect of such Series of ABL Debt are bound by the provisions of the Intercreditor Agreement; and 
 (3) as to any Series of Subordinated Lien Debt, the written agreement of the holders of such Series of Subordinated Lien Debt, as set forth
in the indenture, credit agreement or other agreement governing such Series of Subordinated Lien Debt, for the benefit of all holders of Secured Debt and each future Secured Debt Representative: 
 (a) that all Subordinated Lien Obligations will be and are secured Equally and Ratably by all Subordinated Liens at any time
granted by Stream or any Guarantor to secure any Obligations in respect of such Series of Subordinated Lien Debt, whether or not upon property otherwise constituting collateral for such Series of Subordinated Lien Debt, and that all such
Subordinated Liens will be enforceable by the Collateral Trustee for the benefit of all holders of Subordinated Lien Obligations Equally and Ratably; 
 (b) that the holders of Obligations in respect of such Series of Subordinated Lien Debt are bound by the provisions of this Agreement and the Intercreditor Agreement, including the provisions relating to
the ranking of Subordinated Liens and the order of application of proceeds from the enforcement of Subordinated Liens; and 
 (c) consenting to the terms of this Agreement and the Intercreditor Agreement and the Collateral Trustee’s performance of, and directing the Collateral Trustee to perform, its obligations under this
Agreement and the Intercreditor Agreement. 
 “Moody’s” means Moody’s Investors
Service, Inc., a subsidiary of Moody’s Corporation, and any successor to its rating agency business. 
 “Notes” has the meaning set forth in the recitals. 
 “Note
Guarantee” means the Guarantee by each Guarantor of Stream’s Obligations under the Indenture and the Notes, executed pursuant to the provisions of the Indenture. 
  

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 14 

 “Obligations” means any principal, interest,
penalties, fees, expenses, indemnifications, reimbursements, damages and other liabilities (including all interest, Special Interest (if any), fees and expenses accruing after the commencement of any Insolvency or Liquidation Proceeding, even if
such interest, fees and expenses are not enforceable, allowable or allowed as a claim in such proceeding) under any Secured Documents, and, to the extent applicable, Banking Product Obligations. 
 “Officer” means, with respect to any Person, the Chairman of the Board, the Chief Executive Officer,
the President, the Chief Financial Officer, the Chief Accounting Officer, the Vice President of Finance, the Chief Legal Officer, the Treasurer, the Secretary and the Deputy General Counsel of such Person.  
 “Officers’ Certificate” means a certificate with respect to compliance with a condition or
covenant provided for in this Agreement, signed on behalf of Stream by at least two Officers of Stream, one of whom must be the principal executive officer, the principal financial officer, the treasurer or the principal accounting officer of
Stream, including: 
 (a) a statement that the Person making such certificate has read such covenant or
condition; 
 (b) a brief statement as to the nature and scope of the examination or investigation upon which the
statements or opinions contained in such certificate are based; 
 (c) a statement that, in the opinion of such
Person, he or she has made such examination or investigation as is necessary to enable him or her to express an informed opinion as to whether or not such covenant or condition has been satisfied; and 
 (d) a statement as to whether or not, in the opinion of such Person, such condition or covenant has been satisfied.

 “Opinion of Counsel” means an opinion from legal counsel who is reasonably acceptable
to the Collateral Agent (who may, but need not be, internal counsel to Stream). 
 “Parallel
Debt” has the meaning assigned to it in Section 7.24 hereof. 
 “Permitted
Liens” has the meaning assigned to it in the Indenture. 
 “Permitted Prior
Liens” has the meaning assigned to it in the Indenture. 
 “Person”
means any individual, corporation, partnership, joint venture, association, joint-stock company, trust, unincorporated organization, limited liability company or government or other entity. 
 “Primary ABL Collateral” means all present and future right, title and interest of Stream and the
Guarantors in and to the following, whether now owned or hereafter acquired, existing or arising, and wherever located: 
 (1) accounts and payment intangibles, including tax refunds, but excluding accounts and payment intangibles that constitute identifiable proceeds of Primary Notes Collateral; 
  

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 15 

 (2) deposit accounts, commodity accounts, securities accounts and
lock-boxes, including all money and certificated securities, uncertificated securities, securities entitlements and investment property credited thereto or deposited therein (including all cash, marketable securities and other funds held in or on
deposit in any such deposit account, commodity account or securities account); instruments, including intercompany notes; chattel paper; and all cash and cash equivalents, including cash and cash equivalents securing reimbursement obligations in
respect of letters of credit or other ABL Debt Obligations; 
 (3) general intangibles pertaining to the other
items of property included within clauses (1), (2), (4) and (5) of this definition; 
 (4) books and
records, including all books, databases, data processing software, customer lists and other tangible and electronic records, supporting obligations, documents and related letters of credit, commercial tort claims or other claims and causes of
action, in each case, to the extent related to or containing any information relating to any of the foregoing; and 
 (5) all substitutions, replacements, accessions, products and proceeds, including, without limitation, insurance proceeds, licenses, royalties, income, payments, claims, damages and proceeds of suit of all or any of the foregoing;

 except to the extent that any item of property included in clauses (1) through (5) constitutes an Excluded Asset; provided that in
no case shall Primary ABL Collateral include any identifiable cash proceeds from a sale, lease, conveyance or other disposition of any Primary Notes Collateral that have been deposited in the Collateral Proceeds Account in accordance with the
provisions of Section 4.10(a)(iii) of the Indenture until such time as such cash proceeds are released therefrom in accordance with the terms of the Indenture; provided further that in the case of any Guarantor that is organized under the laws
of any part of the Netherlands or any other jurisdiction outside the United States, the description of items of property referred to in clauses (1) through (5) above shall be subject to adjustment to reflect the classification of assets
used under the laws of the applicable part of such jurisdiction and to reflect the categories of assets that are subject to the security documents governing such Guarantors. 
 “Primary Notes Collateral” means all of the tangible and intangible properties and assets at anytime
owned or acquired by Stream or any Guarantor, except: 
 (1) Primary ABL Collateral; and 
 (2) Excluded Assets. 
 “Principal Obligations” means the Priority Lien Obligations to the extent related to the Notes issued under the Indenture other than the Parallel Debt.

  

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 “Priority Lien” means a Lien granted by a Security
Document to the Collateral Trustee, at any time, upon any property of Stream or any Guarantor to secure Priority Lien Obligations. 
 “Priority Lien Debt” means: 
 (1) the notes issued on the date
hereof under the Indenture; and 
 (2) additional notes issued under any Indenture or other Indebtedness
(including letters of credit and reimbursement obligations with respect thereto) of Stream that is secured Equally and Ratably with the Notes by a Priority Lien on Primary Notes Collateral that was permitted to be incurred and so secured under each
applicable Secured Debt Document; provided, in the case of any additional notes or other Indebtedness referred to in this clause (2), that: 
 (a) on or before the date on which such additional notes are issued or Indebtedness is incurred by Stream, such additional notes or other Indebtedness, as applicable, is designated by Stream, in an
Officers’ Certificate delivered to the Collateral Trustee, as “Priority Lien Debt” for the purposes of the Secured Debt Documents; provided that no Series of Secured Debt may be designated as both Subordinated Lien Debt and
Priority Lien Debt and no Series of Secured Debt may be designated as both ABL Debt and Priority Lien Debt; 
 (b) such additional notes are or such Indebtedness is governed by an indenture or a credit agreement, as applicable, or other agreement that includes a Lien Sharing and Priority Confirmation; 
 (c) all other requirements set forth in Section 3.8 hereof have been complied with (and the satisfaction of such
requirements will be conclusively established if Stream delivers to the Collateral Trustee an Officers’ Certificate stating that such requirements and other provisions have been satisfied and that such notes or such Indebtedness is
“Priority Lien Debt”); and 
 (d) the collateral agent or other representative with respect to such
Indebtedness, the ABL Agent or other representative with respect to any ABL Debt Obligations, the collateral trustee, Stream and each applicable Subsidiary have duly executed and delivered the Intercreditor Agreement (or a joinder to the
Intercreditor Agreement or a new Intercreditor Agreement, substantially similar to the Intercreditor Agreement, as in effect on the date of the Indenture) as well as any documentation required to effect the agreed upon priority of the Netherlands
Primary Notes Collateral. 
 “Priority Lien Documents” means the Indenture and any
additional indenture, Credit Facility or other agreement pursuant to which any Priority Lien Debt is incurred and the Security Documents related thereto (other than any Security Documents that do not secure Priority Lien Obligations). 
 “Priority Lien Obligations” means Priority Lien Debt and all other Obligations in respect thereof.

  

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 “Priority Lien Representative” means: 
 (a) the Collateral Trustee; 
 (b) the Trustee, in the case of the Notes; or 
 (c) in the case of
any other Series of Priority Lien Debt, the trustee, agent or representative of the holders of such Series of Priority Lien Debt who maintains the transfer register for such Series of Priority Lien Debt and is appointed as a representative of such
Series of Priority Lien Debt (for purposes related to the administration of the Security Documents) pursuant to the indenture, credit agreement or other agreement governing such Series of Priority Lien Debt, and who has executed a Collateral Trust
Joinder. 
 “Registration Rights Agreement” means the registration rights agreement, to be
dated the date of the Indenture, among Stream, the Guarantors, Goldman, Sachs & Co., Morgan Stanley & Co. Incorporated, Wells Fargo Securities, LLC and RBC Capital Markets Corporation. 
 “Required Priority Lien Debtholders” means, at any time, the holders of a majority in aggregate principal
amount of all Priority Lien Debt then outstanding, calculated in accordance with the provisions of Section 7.2. For purposes of this definition, Priority Lien Debt registered in the name of, or Beneficially Owned by, Stream, any Guarantor or
any Affiliate of Stream or any Guarantor will be deemed not to be outstanding. 
 “Required Subordinated Lien
Debtholders” means, at any time, the holders of a majority in aggregate principal amount of all Subordinated Lien Debt then outstanding, calculated in accordance with the provisions of Section 7.2. For purposes of this
definition, Subordinated Lien Debt registered in the name of, or Beneficially Owned by, Stream, any Guarantor or any Affiliate of Stream or any Guarantor will be deemed not to be outstanding. 
 “Restricted Subsidiary” of a Person means any Subsidiary of the referent Person that is not an
Unrestricted Subsidiary. 
 “S&P” means Standard & Poor’s Ratings
Services, a division of The McGraw Hill Companies, Inc., and any successor to its rating agency business. 
 “Secured Debt” means Priority Lien Debt and Subordinated Lien Debt. 
 “Secured Debt Default” means any event or condition which, under the terms of any credit agreement, indenture or other agreement governing any Series of Secured Debt causes, or permits holders of
Secured Debt outstanding thereunder (with or without the giving of notice or lapse of time, or both, and whether or not notice has been given or time has lapsed) to cause, the Secured Debt outstanding thereunder to become immediately due and
payable. 
 “Secured Debt Documents” means the Priority Lien Documents and the
Subordinated Lien Documents. 
  

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 18 

 “Secured Debt Representative” means each Priority Lien
Representative and each Subordinated Lien Representative. 
 “Secured Documents” means the
ABL Debt Documents, the Priority Lien Documents and the Subordinated Lien Documents. 
 “Secured
Obligations” means the Subordinated Lien Obligations and Priority Lien Obligations. 
 “Secured Parties” means the holders of Secured Obligations and the Secured Debt Representatives. 
 “Security Agreement” means the Security Agreement, dated as of October 1, 2009, among Stream, the subsidiaries of Stream from time to time party thereto and the
Collateral Trustee, as amended, supplemented, restated, renewed, refunded, replaced, restructured, repaid, refinanced or otherwise modified from time to time. 
 “Security Documents” means this Agreement, the Intercreditor Agreement, each Lien Sharing and Priority Confirmation, each Collateral Trust Joinder, the Security
Agreement and all security agreements, pledge agreements, collateral assignments, collateral agency agreements, debentures, control agreements, mortgages, deeds of trust or other grants or transfers for security executed and delivered by Stream or
any Guarantor creating (or purporting to create) a Lien upon Collateral in favor of the Collateral Trustee, securing Secured Obligations, in each case, as amended, modified, renewed, restated or replaced, in whole or in part, from time to time, in
accordance with its terms and Section 7.2. 
 “Senior Trust” has the meaning set forth in
Section 2.1. 
 “Senior Trust Estate” has the meaning set forth in Section 2.1.

 “Series of ABL Debt” means, severally, the ABL Credit Agreement and any Credit Facility
and other Indebtedness that constitutes ABL Debt Obligations. 
 “Series of Priority Lien
Debt” means, severally, the Notes and any additional notes, any Credit Facility (other than the ABL Credit Agreement) and other Indebtedness that constitutes Priority Lien Debt. 
 “Series of Secured Debt” means each Series of Subordinated Lien Debt and each Series of Senior Debt.

 “Series of Senior Debt” means each Series of ABL Debt and each Series of Priority Lien
Debt. 
 “Series of Subordinated Lien Debt” means, severally, each issue or series of
Subordinated Lien Debt for which a single transfer register is maintained. 
 “Special
Interest” means all special interest then owing pursuant to the Registration Rights Agreement. 
  

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 19 

 “Stated Maturity” means, with respect to any
installment of interest or principal on any series of Indebtedness, the date on which such payment of interest or principal was scheduled to be paid in the original documentation governing such Indebtedness, and shall not include any contingent
obligations to repay, redeem or repurchase any such interest or principal prior to the date originally scheduled for the payment thereof. 
 “Subordinated Lien” means a Lien granted by a Security Document to the Collateral Trustee, at any time, upon any Collateral of Stream or any Guarantor to secure
Subordinated Lien Obligations. 
 “Subordinated Lien Debt” means any Indebtedness
(including letters of credit and reimbursement obligations with respect thereto) of Stream or any Guarantor that is secured on a subordinated basis to the Priority Lien Debt by a Subordinated Lien that was permitted to be incurred and so secured
under each applicable Secured Debt Document; provided that: 
 (1) on or before the date on which such
Indebtedness is incurred by Stream or such Guarantor, such Indebtedness is designated by Stream, in an Officers’ Certificate delivered to each Subordinated Lien Representative and the Collateral Trustee, as “Subordinated Lien Debt”
for the purposes of the Secured Debt Documents; provided, that no Series of Secured Debt may be designated as both Subordinated Lien Debt and Priority Lien Debt; 
 (2) such Indebtedness is governed by an indenture, credit agreement or other agreement that includes a Lien Sharing and
Priority Confirmation; and 
 (3) all other requirements set forth in Section 3.8 have been complied with
(and the satisfaction of such requirements will be conclusively established if Stream delivers to the Collateral Trustee an Officers’ Certificate stating that such requirements and other provisions have been satisfied and that such Indebtedness
is “Subordinated Lien Debt”). 
 “Subordinated Lien Documents” means,
collectively, any indenture, credit agreement or other agreement governing each Series of Subordinated Lien Debt and the Security Documents (other than any Security Documents that do not secure Subordinated Lien Obligations). 
 “Subordinated Lien Obligations” means Subordinated Lien Debt and all other Obligations in respect
thereof. 
 “Subordinated Lien Representative” means, in the case of any future Series of
Subordinated Lien Debt, the trustee, agent or representative of the holders of such Series of Subordinated Lien Debt who maintains the transfer register for such Series of Subordinated Lien Debt and (A) is appointed as a Subordinated Lien
Representative (for purposes related to the administration of the Security Documents) pursuant to the indenture, credit agreement or other agreement governing such Series of Subordinated Lien Debt, together with its successors in such capacity, and
(B) that has executed a Collateral Trust Joinder. 
 “Subordinated Trust” has the
meaning set forth in Section 2.2. 
  

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 “Subordinated Trust Estate” has the meaning set forth
in Section 2.2. 
 “Subsidiary” means, with respect to any specified Person:

 (1) any corporation, association or other business entity of which more than 50% of the total voting power of
shares of Capital Stock entitled (without regard to the occurrence of any contingency and after giving effect to any voting agreement or stockholder’s agreement that effectively transfers voting power) to vote in the election of directors,
managers or trustees thereof is at the time owned or controlled, directly or indirectly, by such Person or one or more of the other subsidiaries of that Person (or a combination thereof); and 
 (2) any partnership or limited liability company of which (a) more than 50% of the capital accounts, distribution
rights, total equity and voting interests or general and limited partnership interests, as applicable, are owned or controlled, directly or indirectly, by such Person or one of more of the other Subsidiaries of that Person or a combination thereof,
whether in the form of membership, general, special or limited partnership interests or otherwise, and (b) such Person or any Subsidiary of such Person is a controlling general partner or otherwise controls such entity. 
 “Trustee” has the meaning set forth in the recitals. 
 “Trust Estates” has the meaning set forth in Section 2.2. 
 “UCC” means the Uniform Commercial Code as in effect from time to time in any applicable jurisdiction.

 “Unrestricted Subsidiary” has the meaning assigned to it in the Indenture. 

“Voting Stock” of any Person as of any date means the Capital Stock of such Person that is at the
time entitled to vote in the election of the Board of Directors of such Person. 
 SECTION 1.2 Rules of Interpretation.

 (a) All terms used in this Agreement that are defined in Article 1, 8 or 9, as the case may be, of the
UCC and not otherwise defined herein have the meanings assigned to them in Article 1, 8 or 9, as the case may be, of the UCC. 
 (b) Unless otherwise indicated, any reference to any agreement or instrument will be deemed to include a reference to that agreement or instrument as assigned, amended, supplemented, amended and restated,
or otherwise modified and in effect from time to time or replaced in accordance with the terms of this Agreement. 
 (c) The use in this Agreement or any of the other Security Documents of the word “include” or “including,” when following any general statement, term or matter, will not be construed to limit such statement, term or
matter to the specific items or matters set

  

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 21 

 
forth immediately following such word or to similar items or matters, whether or not nonlimiting language (such as “without limitation” or “but not limited to” or words of
similar import) is used with reference thereto, but will be deemed to refer to all other items or matters that fall within the broadest possible scope of such general statement, term or matter. The word “will” shall be construed to have
the same meaning and effect as the word “shall.” 
 (d) References to “Sections,”
“clauses,” “recitals” and the “preamble” will be to Sections, clauses, recitals and the preamble, respectively, of this Agreement unless otherwise specifically provided. References to “Articles” will be to
Articles of this Agreement unless otherwise specifically provided. References to “Exhibits” will be to Exhibits to this Agreement unless otherwise specifically provided. 
 (e) Notwithstanding anything to the contrary in this Agreement, any references contained herein to any section, clause,
paragraph, definition or other provision of the Indenture (including any definition contained therein) shall be deemed to be a reference to such section, clause, paragraph, definition or other provision as in effect on the date of this Agreement;
provided, that any reference to any such section, clause, paragraph or other provision shall refer to such section, clause, paragraph or other provision of the Indenture (including any definition contained therein) as amended or modified from
time to time if such amendment or modification has been (1) made in accordance with the Indenture and (2) approved by an Act of the Required Debtholders in a writing delivered to the applicable Secured Debt Representative and the
Collateral Trustee. Notwithstanding the foregoing, whenever any term used in this Agreement is defined or otherwise incorporated by reference to the Indenture, such reference shall be deemed to have the same effect as if such definition or term had
been set forth herein in full and such term shall continue to have the meaning established pursuant to the Indenture notwithstanding the termination or expiration of the Indenture or redemption of all Obligations evidenced thereby. 
 (f) This Agreement and the other Security Documents will be construed without regard to the identity of the party who drafted
it and as though the parties participated equally in drafting it. Consequently, each of the parties acknowledges and agrees that any rule of construction that a document is to be construed against the drafting party will not be applicable either to
this Agreement or the other Security Documents. 
 (g) In the event of any conflict between any terms and
provisions set forth in this Agreement and those set forth in any other Security Document (other than the Intercreditor Agreement), the terms and provisions of this Agreement shall supersede and control the terms and provisions of such other
Security Document (other than the Intercreditor Agreement). In the event of any conflict between any terms and provisions set forth in this Agreement and those set forth in the Intercreditor Agreement, the terms and provisions of the Intercreditor
Agreement shall supersede and control the terms and provisions of this Agreement. 
  

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 ARTICLE 2. THE TRUST ESTATES 
 SECTION 2.1 Declaration of Senior Trust. 
 To secure the payment of the Priority Lien Obligations and in consideration of the mutual agreements set forth in this Agreement, Stream and each Guarantor hereby grants to the Collateral Trustee, and the
Collateral Trustee hereby accepts and agrees to hold, in trust under this Agreement for the benefit of all current and future holders of Priority Lien Obligations, all of Stream’s or such Guarantor’s right, title and interest in, to and
under all Collateral granted to the Collateral Trustee under any Security Document for the benefit of the holders of Priority Lien Obligations, together with all of the Collateral Trustee’s right, title and interest in, to and under the
Security Documents, and all interests, rights, powers and remedies of the Collateral Trustee thereunder or in respect thereof and all cash and non-cash proceeds thereof (collectively, the “Senior Trust Estate”).

 The Collateral Trustee and its successors and assigns under this Agreement will hold the Senior Trust Estate in trust for the
benefit solely and exclusively of all current and future holders of Priority Lien Obligations as security for the payment of all current and future Priority Lien Obligations (the “Senior Trust”). 
 Notwithstanding the foregoing, if at any time: 
 (1) all Liens securing the Priority Lien Obligations have been released as provided in Section 4.1; 
 (2) the Collateral Trustee holds no other property in trust as part of the Senior Trust Estate; 
 (3) no monetary obligation (other than indemnification and other contingent obligations not then due and payable and letters of credit that have been cash collateralized as provided in clause (3) of
the definition of “Discharge of Priority Lien Obligations”) is outstanding and payable under this Agreement to the Collateral Trustee or any of its co-trustees or agents (whether in an individual or representative capacity); and

 (4) Stream delivers to the Collateral Trustee an Officers’ Certificate stating that all Priority Liens of
the Collateral Trustee have been released in compliance with all applicable provisions of the Priority Lien Documents and that Stream and the Guarantors are not required by any Priority Lien Document to grant any Priority Lien upon any property,

 then the Senior Trust arising hereunder will terminate, except that all provisions set forth in Sections 7.10 and 7.11 that are
enforceable by the Collateral Trustee or any of its co-trustees or agents (whether in an individual or representative capacity) will remain enforceable in accordance with their terms. 
 The parties further declare and covenant that the Senior Trust Estate will be held and distributed by the Collateral Trustee subject to the
further agreements herein. 
  

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 23 

 SECTION 2.2 Declaration of Subordinated Trust. To secure the payment of the
Subordinated Lien Obligations and in consideration of the premises and the mutual agreements set forth herein, Stream and each of the Guarantors hereby grants to the Collateral Trustee, and the Collateral Trustee hereby accepts and agrees to hold,
in trust under this Agreement for the benefit of all current and future holders of Subordinated Lien Obligations, all of Stream’s or Guarantor’s right, title and interest in, to and under all Collateral granted to the Collateral Trustee
under any Security Document for the benefit of the holders of Subordinated Lien Obligations, together with all of the Collateral Trustee’s right, title and interest in, to and under the Security Documents, and all interests, rights, powers and
remedies of the Collateral Trustee thereunder or in respect thereof and all cash and non-cash proceeds thereof (collectively, the “Subordinated Trust Estate” and, together with the Senior Trust Estate, the
“Trust Estates”). 
 The Collateral Trustee and its successors and assigns under this
Agreement will hold the Subordinated Trust Estate in trust for the benefit solely and exclusively of all current and future holders of Subordinated Lien Obligations as security for the payment of all current and future Subordinated Lien Obligations
(the “Subordinated Trust”). 
 Notwithstanding the foregoing, if at any time: 

(1) all Liens securing the Subordinated Lien Obligations have been released as provided in Section 4.1; 

(2) the Collateral Trustee holds no other property in trust as part of the Subordinated Trust Estate; 
 (3) no monetary obligation (other than indemnification and other contingent obligations not then due and payable and letters
of credit that have been cash collateralized as provided in clause (3) of the definition of “Discharge of Priority Lien Obligations”) is outstanding and payable under this Agreement to the Collateral Trustee or any of its
co-trustees or agents (whether in an individual or representative capacity); and 
 (4) Stream delivers to the
Collateral Trustee an Officers’ Certificate stating that all Subordinated Liens of the Collateral Trustee have been released in compliance with all applicable provisions of the Subordinated Lien Documents and that Stream and the Guarantors are
not required by any Subordinated Lien Document to grant any Subordinated Lien upon any property, 
 then the Subordinated Trust arising
hereunder will terminate, except that all provisions set forth in Sections 7.10 and 7.11 that are enforceable by the Collateral Trustee or any of its co-trustees or agents (whether in an individual or representative capacity) will remain
enforceable in accordance with their terms. 
 The parties further declare and covenant that the Subordinated Trust Estate will
be held and distributed by the Collateral Trustee subject to the further agreements herein. 
 SECTION 2.3 Priority of
Liens. Notwithstanding (1) anything else contained herein or in any other Security Document; (2) the time of incurrence of any Series of Priority Lien 
  

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Debt; (3) the order or method of attachment or perfection of any Liens securing any Series of Priority Lien Debt; (4) the time or order of filing or recording of financing statements or
other documents filed or recorded to perfect any Priority Lien upon any Priority Lien Collateral; (5) the time of taking possession or control over any Priority Lien Collateral; (6) that any Priority Lien may not have been perfected or may
be or have become subordinated, by equitable subordination or otherwise, to any other Lien; or (7) the rules for determining priority under any law governing relative priorities of Liens, it is the intent of the parties that: 
 (a) this Agreement and the other Security Documents create two separate and distinct Trust Estates and Liens: the Senior Trust Estate and
the Priority Lien securing the payment and performance of the Priority Lien Obligations and the Subordinated Trust Estate and the Subordinated Lien securing the payment and performance of the Subordinated Lien Obligations; and 
 (b) the Liens securing the Subordinated Lien Obligations are subject and subordinate to the Liens securing the Priority Lien Obligations.

 SECTION 2.4 Restrictions on Enforcement of Subordinated Liens. 
 (a) Until the Discharge of Senior Obligations, the holders of the Notes and the holders of other future Priority Lien
Obligations will have, subject to the provision of reasonable security, pre-funding or indemnity satisfactory to the Collateral Trustee by such holders of the Notes against any costs, loss, liability or expense, and subject also to the Intercreditor
Agreement and the exceptions set forth below in clauses (1) through (4) and Section 12.07 of the Indenture, and subject to the rights of the holders of Permitted Prior Liens, the exclusive right to authorize and direct the Collateral
Trustee with respect to the Collateral (including, without limitation, the exclusive right to authorize or direct the Collateral Trustee to enforce, collect or realize on any Collateral or exercise any other right or remedy with respect to the
Collateral) and the provisions of the Security Documents relating thereto, and no Subordinated Lien Representative or holder of Subordinated Lien Obligations may authorize or direct the Collateral Trustee with respect to such matters.
Notwithstanding the foregoing, the holders of Subordinated Lien Obligations may, subject to the rights of the holders of other Permitted Prior Liens and subject to the limitations set forth in the Intercreditor Agreement, direct the Collateral
Trustee with respect to Collateral: 
 (1) without any condition or restriction whatsoever, at any time after the
Discharge of Senior Obligations; 
 (2) as necessary to redeem any Collateral in a creditor’s redemption
permitted by law or to deliver any notice or demand necessary to enforce (subject to the prior Discharge of Senior Obligations) any right to claim, take or receive proceeds of Collateral remaining after the Discharge of Senior Obligations in the
event of foreclosure or other enforcement of any Permitted Prior Lien; 
 (3) as necessary to perfect or
establish the priority (subject to the priority of the Liens securing Priority Lien Obligations, Liens securing ABL Debt Obligations and Permitted Prior Liens) of the Subordinated Liens upon any Collateral;

  

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 25 

 
provided that, unless otherwise agreed to by the Collateral Trustee in the Intercreditor Agreement and the other Security Documents, the holders of Subordinated Lien Obligations may not
require the Collateral Trustee to take any action to perfect any Subordinated Liens on any Collateral through possession or control; or 
 (4) as necessary to create, prove, preserve or protect (but not enforce) the Subordinated Liens upon any Collateral. 
 (b) Subject to the Intercreditor Agreement and Section 12.07 of the Indenture, both before and during an Insolvency or
Liquidation Proceeding, until the Discharge of Senior Obligations, none of the holders of Subordinated Lien Obligations, the Collateral Trustee (unless acting pursuant to an Act of Required Debtholders) or any Subordinated Lien Representative will
be permitted to: 
 (1) request judicial relief, in an Insolvency or Liquidation Proceeding or in any other
court, that would hinder, delay, limit or prohibit the lawful exercise or enforcement of any right or remedy otherwise available to the Collateral Trustee or the holders of Priority Lien Obligations in respect of the Priority Liens or to the ABL
Agent or other representative with respect to any ABL Debt Obligations or the holders of ABL Debt Obligations in respect of their Liens securing ABL Debt Obligations or that would limit, invalidate, avoid or set aside any Priority Lien or Lien
securing ABL Debt Obligations or subordinate the Priority Liens or Liens securing ABL Debt Obligations to the Subordinated Liens or grant the Subordinated Liens equal ranking to the Priority Liens or Liens securing ABL Debt Obligations; 

(2) oppose or otherwise contest any motion for relief from the automatic stay or from any injunction against foreclosure
or enforcement of Priority Liens or Liens securing ABL Debt Obligations made by any holder of Priority Lien Obligations, any Priority Lien Representative, any holder of ABL Debt Obligations or the ABL Agent or other representative with respect to
any ABL Debt Obligations in any Insolvency or Liquidation Proceeding; 
 (3) oppose or otherwise contest any
lawful exercise by any holder of Priority Lien Obligations, any holder of ABL Debt Obligations, any Priority Lien Representative or the ABL Agent or other representative with respect to any ABL Debt Obligations of the right to credit bid Priority
Lien Debt or ABL Debt at any sale of Collateral in foreclosure of Priority Liens or Liens securing ABL Debt Obligations; 
 (4) oppose or otherwise contest any other request for judicial relief made in any court by any holder of Priority Lien Obligations, any holder of ABL Debt Obligations, any Priority Lien Representative or
the ABL Agent or other representative with respect to any ABL Debt Obligations or any Lien securing ABL Debt Obligations relating to the lawful enforcement of any Priority Lien; or 
 (5) challenge the validity, enforceability, perfection or priority of the Priority Liens or Liens securing ABL Debt
Obligations. 
  

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 26 

 Notwithstanding the foregoing, and subject to the terms of the Intercreditor Agreement, both before and
during an Insolvency or Liquidation Proceeding, the holders of Subordinated Lien Obligations or Subordinated Lien Representatives may take any actions and exercise any and all rights that would be available to a holder of unsecured claims,
including, without limitation, the commencement of an Insolvency or Liquidation Proceeding against Stream or any Guarantor in accordance with applicable law; provided, that no holder of Subordinated Lien Obligations or Subordinated Lien
Representative will be permitted to take any action prohibited by the Intercreditor Agreement or any of the actions prohibited by clauses (1) through (5) of this Section 2.4(b) or by clauses (1) through (4) of
Section 2.4(a) or oppose or contest any order that it has agreed not to oppose or contest under Section 2.8. 
 (c) At any time prior to the Discharge of Senior Obligations and after (1) the commencement of any Insolvency or Liquidation Proceeding in respect of Stream or any Guarantor, or (2) the Collateral Trustee and each Subordinated
Lien Representative have received written notice from any Priority Lien Representative or the ABL Agent or other representative with respect to any ABL Debt Obligations that (A) any Series of Senior Debt has become due and payable in full
(whether at maturity, upon acceleration or otherwise) or (B) (i) the holders of Priority Liens securing one or more Series of Priority Lien Debt have become entitled under any Priority Lien Document to and desire to enforce any or all of
the Priority Liens by reason of a default under such Priority Lien Documents or (ii) the holders of Liens securing one or more Series of ABL Debt have become entitled under any ABL Debt Document to and desire to enforce any or all of the Liens
securing ABL Debt Obligations by reason of a default under such ABL Debt Documents, no payment shall be made from the proceeds of Collateral by Stream or any Guarantor to the Collateral Trustee (other than distributions to the Collateral Trustee for
the benefit of the holders of Priority Lien Obligations or ABL Debt Obligations), any Subordinated Lien Representative or any holder of Subordinated Lien Obligations (including, without limitation, payments and prepayments made for application to
Subordinated Lien Obligations). 
 (d) All proceeds of Primary Notes Collateral received by the Collateral
Trustee, any Subordinated Lien Representative or any holder of Subordinated Lien Obligations in violation of Section 2.4(c) shall be held by such Person for the account of (1) prior to the Discharge of Priority Lien Obligations, the
holders of Priority Liens and remitted to any Priority Lien Representative upon demand by such Priority Lien Representative, and (2) after the Discharge of the Priority Lien Obligations, the ABL Agent or other representative with respect to any
ABL Debt Obligations and remitted to the ABL Agent or such representative upon demand. 
 (e) All proceeds of
Primary ABL Collateral received by the Collateral Trustee, any Subordinated Lien Representative or any holder of Subordinated Lien Obligations in violation of Section 3.4(a) will be held by such Person for the account of (1) prior to the
Discharge of ABL Debt Obligations, the ABL Agent or other representative with respect to any ABL Debt Obligations and remitted to the ABL Agent or other representative upon demand by the ABL Agent or other representative, and (2) thereafter,
the holders of Priority Liens and remitted to any Priority Lien Representative upon demand by such Priority Lien Representative. 
  

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 27 

 The Subordinated Liens will remain attached to and, subject to Section 12.05 of the Indenture,
enforceable against all proceeds so held or remitted. All proceeds of Collateral received by the Collateral Trustee, any Subordinated Lien Representative or any holder of Subordinated Lien Obligations not in violation of Section 2.4(c) will be
received by such Person free from the Priority Liens, Liens securing ABL Debt Obligations and all other Liens except Subordinated Liens and Permitted Prior Liens, subject to the terms of the Intercreditor Agreement. 
 SECTION 2.5 Waiver of Right of Marshalling. 
 (a) Prior to the Discharge of Senior Obligations, subject to the Intercreditor Agreement, the holders of Subordinated Lien
Obligations, each Subordinated Lien Representative and the Collateral Trustee may not assert or enforce any right of marshalling accorded to a junior lienholder, as against the holders of Priority Lien Obligations, the Priority Lien Representatives
(in their capacity as priority lienholders), the holders of ABL Debt Obligations or the ABL Agent or other representative with respect to any ABL Debt Obligations (in their capacity as priority lienholders) with respect to Collateral. 
 (b) Following the Discharge of Senior Obligations, the holders of Subordinated Lien Obligations and any Subordinated Lien
Representative may assert their right under the UCC or otherwise to any proceeds remaining following a sale or other disposition of Collateral by, or on behalf of, the holders of Priority Lien Obligations and ABL Debt Obligations. 
 SECTION 2.6 Discretion in Enforcement of Priority Liens. 
 (a) Subject to the terms of the Intercreditor Agreement, in exercising rights and remedies with respect to the Collateral,
the Priority Lien Representatives (which in the case of the Notes shall be the Trustee) may enforce (or refrain from enforcing) or instruct the Collateral Trustee to enforce the provisions of the Priority Lien Documents and exercise (or refrain from
exercising) or instruct the Collateral Trustee to exercise remedies thereunder or any such rights and remedies, all in such order and in such manner as they may determine in the exercise of their sole and exclusive discretion, including: 

(1) the exercise or forbearance from exercise of all rights and remedies in respect of the Collateral and/or the Priority
Lien Obligations; 
 (2) the enforcement or forbearance from enforcement of any Priority Lien in respect of the
Collateral; 
 (3) the exercise or forbearance from exercise of rights and powers of a holder of shares of stock
included in the Senior Trust Estate to the extent provided in the Security Documents; 
 (4) the acceptance of
the Collateral in full or partial satisfaction of the Priority Lien Obligations; and 
  

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 28 

 (5) the exercise or forbearance from exercise of all rights and remedies of
a secured lender under the UCC or any similar law of any applicable jurisdiction or in equity. 
 SECTION 2.7 Discretion in
Enforcement of Priority Lien Obligations. Subject to the terms of the Intercreditor Agreement, but without in any way limiting the generality of Section 2.6, the holders of Priority Lien Obligations and the Priority Lien Representatives
(which in the case of the Notes shall be the Trustee) may, at any time and from time to time, without the consent of or notice to holders of Subordinated Lien Obligations or the Subordinated Lien Representatives, without incurring responsibility to
holders of Subordinated Lien Obligations and the Subordinated Lien Representatives and without impairing or releasing the subordination provided in this Agreement or the obligations hereunder of holders of Subordinated Lien Obligations and the
Subordinated Lien Representatives, do any one or more of the following: 
 (1) change the manner, place or terms
of payment or extend the time of payment of, or renew or alter, the Priority Lien Obligations, or otherwise amend or supplement in any manner the Priority Lien Obligations, or any instrument evidencing the Priority Lien Obligations or any agreement
under which the Priority Lien Obligations are outstanding; 
 (2) release any Person or entity liable in any
manner for the collection of the Priority Lien Obligations; 
 (3) release the Priority Lien on any Collateral;
and 
 (4) exercise or refrain from exercising any rights against any Guarantor. 
 SECTION 2.8 Insolvency or Liquidation Proceedings. 
 (a) Subject to the Intercreditor Agreement, if in any Insolvency or Liquidation Proceeding and prior to the Discharge of
Senior Obligations, the holders of Priority Lien Obligations or the holders of ABL Debt Obligations by an Authorizing Act consent to any order: 
 (1) for use of cash collateral; 
 (2) approving a
debtor-in-possession financing secured by a Lien that is (A) if prior to the Discharge of Priority Lien Obligations, senior to or on a parity with all Priority Liens upon any property of the estate in such Insolvency or Liquidation Proceeding,
and (B) if prior to the Discharge of ABL Debt Obligations, senior to or on a parity with all Liens securing ABL Debt Obligations upon any property of the estate in such Insolvency or Liquidation Proceeding; 
 (3) granting any relief on account of Priority Lien Obligations or ABL Debt Obligations as adequate protection (or its
equivalent) for the benefit of the holders of Priority Lien Obligations or ABL Debt Obligations in the Collateral; or 
  

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 29 

 (4) relating to a sale of assets of Stream or any Guarantor that provides,
to the extent the Collateral sold is to be free and clear of Liens, that all Priority Liens, Liens securing ABL Debt Obligations and Subordinated Liens will attach to the proceeds of the sale; 
 then, the holders of Subordinated Lien Obligations and the Subordinated Lien Representatives, in their capacity as holders or representatives of secured
claims, will not oppose or otherwise contest the entry of such order, so long as none of the holders of Priority Lien Obligations, any Priority Lien Representative, the holders of ABL Debt Obligations or the ABL Agent or other representative with
respect to any ABL Debt Obligations in any respect opposes or otherwise contests any request made by the holders of Subordinated Lien Obligations or a Subordinated Lien Representative for the grant to the Collateral Trustee, for the benefit of the
holders of Subordinated Lien Obligations and the Subordinated Lien Representatives, of a junior Lien upon any property on which a Lien is (or is to be) granted under such order to secure the Priority Lien Obligations or ABL Debt Obligations,
co-extensive in all respects with (except as to ABL Foreign Collateral), but subordinated (as set forth in Section 2.3) to, such Lien and all Priority Liens and Liens securing ABL Debt Obligations on such property. 
 Notwithstanding the foregoing and subject to the terms of the Intercreditor Agreement, both before and during an Insolvency or Liquidation
Proceeding, the holders of Subordinated Lien Obligations and the Subordinated Lien Representatives may take any actions and exercise any and all rights that would be available to a holder of unsecured claims, including, without limitation, the
commencement of Insolvency or Liquidation Proceedings against Stream or any Guarantor in accordance with applicable law; provided, that, no holder of Subordinated Lien Obligations or Subordinated Lien Representative will be permitted to take
any action prohibited by the Intercreditor Agreement or any of the actions prohibited under Section 2.4(b) or oppose or contest any order that it has agreed not to oppose or contest under Section 2.8(a)(1) through (4). 
 (b) The holders of Subordinated Lien Obligations or any Subordinated Lien Representative will not file or prosecute in any
Insolvency or Liquidation Proceeding any motion for adequate protection (or any comparable request for relief) based upon their interest in the Collateral under the Subordinated Liens, except that, subject to the provisions of the Intercreditor
Agreement: 
 (1) they may freely seek and obtain relief: (A) granting a junior Lien co-extensive in all
respects with (except as to ABL Foreign Collateral), but subordinated (as set forth in Section 2.3) to, all Liens granted in such Insolvency or Liquidation Proceeding to, or for the benefit of, the holders of Priority Lien Obligations or the
holders of ABL Debt Obligations; or (B) in connection with the confirmation of any plan of reorganization or similar dispositive restructuring plan; and 
 (2) they may freely seek and obtain any relief upon a motion for adequate protection (or any comparable relief), without any
condition or restriction whatsoever, at any time after the Discharge of Senior Obligations. 
  

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 SECTION 2.9 Collateral Shared Equally and Ratably within Class. The parties to this
Agreement agree that the payment and satisfaction of all of the Secured Obligations within each Class will be secured Equally and Ratably by the Liens established in favor of the Collateral Trustee for the benefit of the Secured Parties belonging to
such Class. It is understood and agreed that nothing in this Section 2.9 is intended to alter the priorities among Secured Parties belonging to different Classes as provided in Section 2.3. 
 ARTICLE 3. OBLIGATIONS AND POWERS OF COLLATERAL TRUSTEE 
 SECTION 3.1 Undertaking of the Collateral Trustee. 
 (a)
Subject to, and in accordance with, this Agreement, including without limitation Section 5.3, the Collateral Trustee will, as collateral trustee, for the benefit solely and exclusively of the current and future Secured Parties: 
 (1) accept, enter into, hold, maintain, administer and, where directed following a Secured Debt Default, enforce all Security
Documents, including all Collateral subject thereto, and all Liens created thereunder, perform its obligations under the Security Documents and protect, exercise and enforce the interests, rights, powers and remedies granted or available to it
under, pursuant to or in connection with the Security Documents; 
 (2) take all lawful and commercially
reasonable actions permitted under the Security Documents that it may deem necessary to protect or preserve its interest in the Collateral subject thereto and such interests, rights, powers and remedies; 
 (3) deliver and receive notices pursuant to the Security Documents; 
 (4) sell, assign, collect, assemble, foreclose on, institute legal proceedings with respect to, or otherwise exercise or
enforce the rights and remedies of a secured party (including a mortgagee, trust deed beneficiary and insurance beneficiary or loss payee) with respect to the Collateral under the Security Documents and its other interests, rights, powers and
remedies; 
 (5) remit as provided in Section 3.4 all cash proceeds received by the Collateral Trustee from
the collection, foreclosure or enforcement of its interest in the Collateral under the Security Documents or any of its other interests, rights, powers or remedies; 
 (6) execute and deliver amendments to the Security Documents as from time to time authorized pursuant to Section 7.1
accompanied by an Officers’ Certificate and Opinion of Counsel to the effect that the amendment was permitted under Section 7.1; 
 (7) release any Lien granted to it by any Security Document upon any Collateral if and as required by Section 4.1; and 
  

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 (8) enter into and perform its obligations and protect, exercise and enforce
its interest, rights, powers and remedies under the Intercreditor Agreement. 
 (b) Each party to this Agreement
acknowledges and consents to the undertaking of the Collateral Trustee set forth in Section 3.1(a) and agrees to each of the other provisions of this Agreement applicable to the Collateral Trustee. 
 (c) Notwithstanding anything to the contrary contained in this Agreement, the Collateral Trustee will not commence any
exercise of remedies or any foreclosure actions or otherwise take any action or proceeding against any of the Collateral (other than actions as necessary to prove, protect or preserve the Liens securing the Secured Obligations) unless and until it
shall have been directed by written notice of an Act of Required Debtholders and then only in accordance with the provisions of this Agreement. 
 (d) Notwithstanding anything to the contrary contained in this Agreement: (1) neither Stream nor its Affiliates may act as Collateral Trustee; and (2) no Secured Debt Representative may serve as
Collateral Trustee, provided, that the Trustee may serve as the Collateral Trustee if the Notes are the only Priority Lien Obligations or Subordinated Lien Obligations outstanding (other than Hedging Obligations). 
 SECTION 3.2 Release or Subordination of Liens. The Collateral Trustee will not release or subordinate any Lien of the Collateral
Trustee or consent to the release or subordination of any Lien of the Collateral Trustee, except: 
 (a) as
directed by an Act of Required Debtholders accompanied by an Officers’ Certificate to the effect that the release or subordination was permitted by each applicable Secured Debt Document; 
 (b) as required by Article 4; 
 (c) as ordered pursuant to applicable law under a final and nonappealable order or judgment of a court of competent
jurisdiction; 
 (d) for the subordination of the Subordinated Trust Estate and the Subordinated Liens to the
Senior Trust Estate and the Priority Liens; or 
 (e) for the subordination of the Liens on the Primary ABL
Collateral securing the Secured Obligations to the Liens on the Primary ABL Collateral securing the ABL Debt Obligations to the extent required by the Intercreditor Agreement. 
 SECTION 3.3 Enforcement of Liens. If the Collateral Trustee at any time receives written notice from Stream, a Guarantor or the
Priority Lien Representative stating that any event has occurred that constitutes a default under any Secured Debt Document entitling the Collateral Trustee to foreclose upon, collect or otherwise enforce its Liens thereunder, the Collateral Trustee
will promptly deliver written notice thereof to each Secured Debt Representative. Thereafter, the Collateral Trustee may await direction by an Act of Required Debtholders and will act, or decline to act, as directed by an Act of Required
Debtholders, in the exercise and enforcement of the Collateral Trustee’s interests, rights, powers and remedies in respect of the 
  

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Collateral or under the Security Documents or applicable law and, following the initiation of such exercise of remedies, the Collateral Trustee will act, or decline to act, with respect to the
manner of such exercise of remedies as directed by an Act of Required Debtholders, in each case subject to the limitations set forth in the Intercreditor Agreement. Unless it has been directed to the contrary by an Act of Required Debtholders, the
Collateral Trustee in any event may (but will not be obligated to) take or refrain from taking such action with respect to any default under any Secured Debt Document as it may deem advisable and in the best interest of the holders of Secured
Obligations, subject in all cases to the limitations in the Intercreditor Agreement. 
 SECTION 3.4 Application of
Proceeds. 
 (a) If any Collateral is sold or otherwise realized upon by the Collateral Trustee in connection
with any foreclosure, collection or other enforcement of Priority Liens granted to the Collateral Trustee in the Security Documents, the proceeds received by the Collateral Trustee from such foreclosure, collection or other enforcement will be
distributed by the Collateral Trustee, subject to the provisions in the Intercreditor Agreement, in the following order of application: 
 FIRST, to the payment of all amounts payable under this Agreement on account of the Collateral Trustee’s fees and expenses and any reasonable legal fees, costs and expenses or other liabilities of
any kind incurred by the Collateral Trustee or any agent of the Collateral Trustee in connection with any Security Document; 
 SECOND, to the repayment of Indebtedness and other obligations, other than Secured Debt, secured by a Permitted Prior Lien on the Collateral sold or realized upon to the extent that such other
Indebtedness or obligation is to be discharged in connection with such sale or other realization; 
 THIRD, to
the respective Priority Lien Representatives for application to the payment of all outstanding Notes and other Priority Lien Debt and any other Priority Lien Obligations that are then due and payable in such order as may be provided in the Priority
Lien Documents in an amount sufficient to pay in full in cash all outstanding Notes and other Priority Lien Debt and all other Priority Lien Obligations that are then due and payable (including all interest accrued thereon after the commencement of
any Insolvency or Liquidation Proceeding at the rate, including any applicable post-default rate, specified in the Priority Lien Documents, even if such interest is not enforceable, allowable or allowed as a claim in such proceeding, and including
the discharge or cash collateralization (at the lower of (1) 105% of the aggregate undrawn amount and (2) the percentage of the aggregate undrawn amount required for release of Liens under the terms of the applicable Priority Lien
Document) of all outstanding letters of credit constituting Priority Lien Debt); 
 FOURTH, to the ABL Agent or
other representative with respect to any ABL Debt Obligations for application to the payment of all outstanding ABL Debt Obligations that are then due and payable in an amount sufficient to pay in full in cash all outstanding ABL Debt and all other
ABL Debt Obligations that are then due and payable (including, all interest accrued thereon after the commencement of any Insolvency or Liquidation

  

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Proceeding at the rate, including any applicable post-default rate, specified in the ABL Debt Documents, even if such interest is not enforceable, allowable or allowed as a claim in such
proceeding, and including the discharge or cash collateralization (at the lower of (1) 105% of the aggregate undrawn amount and (2) the percentage of the aggregate undrawn amount required for release of Liens under the terms of the
applicable ABL Debt Document) of all outstanding letters of credit constituting ABL Debt); 
 FIFTH, to the
respective Subordinated Lien Representatives for application to the payment of all outstanding Subordinated Lien Debt and any other Subordinated Lien Obligations that are then due and payable in such order as may be provided in the Subordinated Lien
Documents in an amount sufficient to pay in full in cash all outstanding Subordinated Lien Debt and all other Subordinated Lien Obligations that are then due and payable (including all interest accrued thereon after the commencement of any
Insolvency or Liquidation Proceeding at the rate, including any applicable post-default rate, specified in the Subordinated Lien Documents, even if such interest is not enforceable, allowable or allowed as a claim in such proceeding, and including
the discharge or cash collateralization (at the lower of (1) 105% of the aggregate undrawn amount and (2) the percentage of the aggregate undrawn amount required for release of Liens under the terms of the applicable Subordinated Lien
Document) of all outstanding letters of credit, if any, constituting Subordinated Lien Debt); and 
 SIXTH, any
surplus remaining after the payment in full in cash of the amounts described in the preceding clauses will be paid to Stream or the applicable Guarantor, as the case may be, or its successors or assigns, or as a court of competent jurisdiction may
direct. 
 (b) If any Subordinated Lien Representative or any holder of a Subordinated Lien Obligation collects
or receives any proceeds with respect to Subordinated Lien Obligations of such foreclosure, collection or other enforcement that should have been applied to the payment of the Priority Lien Obligations or ABL Debt Obligations in accordance with
Section 3.4(a) above, whether after the commencement of an Insolvency or Liquidation Proceeding or otherwise, such Subordinated Lien Representative or such holder of a Subordinated Lien Obligation, as the case may be, will forthwith deliver the
same to the Collateral Trustee, for the account of the holders of the Priority Lien Obligations, the ABL Agent or other representative with respect to any ABL Debt Obligations for the account of the holders of ABL Debt Obligations or other
Obligations secured by a Permitted Prior Lien, to be applied in accordance with Section 3.4(a). Until so delivered, such proceeds will be held by that Subordinated Lien Representative or that holder of a Subordinated Lien Obligation, as the
case may be, for the benefit of the holders of the Priority Lien Obligations, the ABL Agent or other representative with respect to any ABL Debt Obligations for the account of the holders of ABL Debt Obligations and other Obligations secured by a
Permitted Prior Lien. This Section 3.4(b) will not apply to payments received by any holder of Subordinated Lien Obligations if such payments are not proceeds of realization upon Collateral. 
 (c) This Section 3.4 is intended for the benefit of, and will be enforceable by, each current and future holder of
Secured Obligations, each current and future Secured Debt Representative and the Collateral Trustee as holder of Priority Liens and Subordinated

  

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Liens, and each current and future ABL Agent or other representative in connection with any ABL Debt Obligations, in each case, as a third party beneficiary. The Secured Debt Representative of
each future Series of Secured Debt will be required to deliver a Collateral Trust Joinder including a Lien Sharing and Priority Confirmation as provided in Section 3.8 at the time of incurrence of such Series of Secured Debt. 
 (d) In connection with the application of proceeds pursuant to Section 3.4(a), except as otherwise directed by an Act of
Required Debtholders, the Collateral Trustee may sell any non-cash proceeds for cash prior to the application of the proceeds thereof. 
 (e) In making the determinations and allocations in accordance with Section 3.4(a), the Collateral Trustee may conclusively rely upon information supplied by the relevant Priority Lien Representative
as to the amounts of unpaid principal and interest and other amounts outstanding with respect to its respective Priority Lien Debt and any other Priority Lien Obligations, information supplied by the relevant ABL Agent as to the amounts of unpaid
principal and interest and other amounts outstanding with respect to its respective ABL Debt Obligations, and information supplied by the relevant Subordinated Lien Representative as to amounts of unpaid principal and interest and other amounts
outstanding with respect to its respective Subordinated Lien Obligations and the Collateral Trustee shall have no liability to any of the Secured Parties for actions taken in reliance on such information, provided that nothing in this sentence shall
prevent Stream from contesting any amounts claimed by any Secured Party in any information so supplied but in the event of any such contest, the information delivered by any Secured Debt Representative shall be conclusive, for purposes of the
Collateral Trustee’s reliance, absent manifest error. Upon the reasonable request of the Collateral Trustee, the applicable Secured Debt Representative shall deliver to the Collateral Trustee a certificate setting forth the information
specified in this Section 3.4(e). All distributions made by the Collateral Trustee pursuant to Section 3.4(a) shall be (subject to any decree of any court of competent jurisdiction) final (absent manifest error), and the Collateral
Trustee shall have no duty to inquire as to the application by any Secured Debt Representative in respect of any amounts distributed to such Secured Debt Representative. 
 SECTION 3.5 Powers of the Collateral Trustee. 
 (a) Each of
the Holders and the Trustee hereby designates and appoints Wilmington Trust FSB to act as Collateral Trustee under this Agreement, and hereby authorizes the Collateral Trustee to take such actions on its behalf under the provisions of
this Agreement and other Security Documents to which it is a party and to exercise such powers and perform such duties as are expressly delegated to the Collateral Trustee by the terms of this Agreement. 
 (b) The Collateral Trustee is irrevocably authorized and empowered to enter into and perform its obligations and protect,
perfect, exercise and enforce its interest, rights, powers and remedies under the Security Documents and applicable law and in equity and to act as set forth in this Article 3 or as requested in any lawful directions given to it from time to
time in respect of any matter by an Act of Required Debtholders. 
  

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 (c) No Secured Debt Representative or holder of Secured Obligations will
have any liability whatsoever for any act or omission of the Collateral Trustee. 
 SECTION 3.6 Documents and
Communications. The Collateral Trustee will permit each Secured Debt Representative and each holder of Secured Obligations upon reasonable written notice during normal business hours from time to time to inspect and copy, at the cost and expense
of the party requesting such copies, any and all Security Documents and other documents, notices, certificates, instructions or communications received by the Collateral Trustee in its capacity as such. 
 SECTION 3.7 For Sole and Exclusive Benefit of Holders of Secured Obligations. The Collateral Trustee will accept, hold, administer
and enforce all Liens on the Collateral at any time transferred or delivered to it and all other interests, rights, powers and remedies at any time granted to or enforceable by the Collateral Trustee and all other property of the Trust Estates
solely and exclusively for the benefit of the current and future holders of current and future Secured Obligations, and will distribute all proceeds received by it in realization thereon or from enforcement thereof solely and exclusively pursuant to
the provisions of Section 3.4. 
 SECTION 3.8 Additional Secured Debt. 
 (a) The Collateral Trustee will perform its undertakings set forth in Section 3.1(a) with respect to each holder of
Secured Obligations of a Series of Secured Debt that is issued or incurred after the date hereof that: 
 (1)
holds Secured Obligations that are identified as Subordinated Lien Debt or Priority Lien Debt in accordance with the procedures set forth in Section 3.8(b); and 
 (2) signs, through its designated Secured Debt Representative identified pursuant to Section 3.8(b), a Collateral Trust
Joinder and delivers the same to the Collateral Trustee at the time of incurrence of such Series of Secured Debt. Each such holder shall also have an obligation to deliver, through its designated Secured Debt Representative identified pursuant to
Section 3.8(b), or any agent, a Collateral Trust Joinder simultaneously to each other Secured Debt Representative at the time of incurrence of such Series of Secured Debt. 
 (b) Subject to the terms of Section 2.10 of the Intercreditor Agreement, Stream will be permitted to designate as an
additional holder of Secured Obligations hereunder each Person who is, or who becomes, the registered holder of Subordinated Lien Debt or the registered holder of Priority Lien Debt incurred by Stream or any Guarantor after the date of this
Agreement in accordance with the terms of all applicable Secured Documents. Stream may only effect such designation by delivering to the Collateral Trustee an Additional Secured Debt Designation stating that: 
 (1) Stream or such Guarantor intends to incur additional Secured Debt (“Additional Secured
Debt”) which will either be (i) Priority Lien Debt permitted by each applicable Secured Document to be secured by a Priority Lien Equally and Ratably with all previously existing and future Priority Lien Debt or
(ii) Subordinated Lien Debt

  

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permitted by each applicable Secured Document to be secured (pursuant to a security agreement in substantially the form attached as Exhibit E) with a Subordinated Lien Equally and Ratably
with all previously existing and future Subordinated Lien Debt; 
 (2) specifying the name and address of the
Secured Debt Representative for such series of Additional Secured Debt for purposes of Section 7.7; 
 (3)
Stream and each Guarantor has duly authorized, executed (if applicable) and recorded (or caused to be recorded), or agreed to record (or agreed to cause to be recorded), in each appropriate governmental office all relevant filings and recordations
deemed necessary by Stream or the Guarantors and the holder of such Additional Secured Debt, or its Secured Debt Representative, to ensure that the Additional Secured Debt is secured by the Collateral in accordance with the Security Documents; and

 (4) Stream has caused a copy of the Additional Secured Debt Designation to be delivered to each then existing
Secured Debt Representative. 
 Although Stream shall be required to deliver a copy of each Additional Secured Debt Designation and each
Collateral Trust Joinder to each then existing Secured Debt Representative, the failure to so deliver a copy of the Additional Secured Debt Designation and/or Collateral Trust Joinder to any then existing Secured Debt Representative shall not affect
the status of such debt as Additional Secured Debt if the other requirements of this Section 3.8 are complied with. Each of the Collateral Trustee and the other then existing Secured Debt Representatives shall have the right to request that
Stream shall provide a copy of any legal opinion of counsel (which may be provided by internal counsel to Stream) and may request reliance thereon provided to the holders of Additional Secured Debt or their Secured Debt Representatives as to the
Additional Secured Debt being secured by a valid and perfected security interest; provided, however, that such legal opinion or opinions need not address any collateral of a type or located in a jurisdiction not
previously covered by any legal opinion delivered by or on behalf of Stream. Notwithstanding the foregoing, nothing in this Agreement will be construed to allow Stream or any Guarantor to incur additional Indebtedness unless otherwise permitted by
the terms of all applicable Secured Documents. 
 The Security Documents creating or evidencing the Priority Lien Collateral and the
Subordinated Lien Collateral and Guarantees for the Priority Lien Obligations and the Subordinated Lien Obligations shall be in all material respects the same forms of documents other than with respect to the first lien, second lien or third lien
nature of the Obligations thereunder. 
 ARTICLE 4. OBLIGATIONS ENFORCEABLE BY THE COMPANY AND THE 
 OTHER GUARANTORS 
 SECTION 4.1 Release of Liens on Collateral. 
 (a) The Collateral Trustee’s (but not the ABL
Agent’s or other representative’s with respect to any ABL Debt Obligations) Liens on the Collateral will be released: 
  

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 (1) in whole, upon (A) payment in full and discharge of all outstanding
Secured Debt and all other Secured Obligations that are outstanding, due and payable at the time all of the Secured Debt is paid in full and discharged and (B) termination or expiration of all commitments to extend credit under all Secured Debt
Documents and the cancellation or termination or cash collateralization (at the lower of (1) 105% of the aggregate undrawn amount and (2) the percentage of the aggregate undrawn amount required for release of Liens under the terms of the
applicable Secured Debt Documents) of all outstanding letters of credit issued pursuant to any Secured Debt Documents; 
 (2) as to any Collateral that is sold, transferred or otherwise disposed of by Stream or any Guarantor (including indirectly, by way of a sale or other disposition of Capital Stock of a Guarantor) to a Person that is not (either before or
after such sale, transfer or disposition) Stream or a Restricted Subsidiary of Stream in a transaction or other circumstance that is not prohibited by either Section 4.10 of the Indenture or by the terms of any applicable Secured Debt
Documents, at the time of such sale, transfer or other disposition or to the extent of the interest sold, transferred or otherwise disposed of; provided, that the Collateral Trustee’s Liens upon the Collateral will not be released if the
sale or disposition is subject to Section 5.01 of the Indenture; 
 (3) upon completion of any Repurchase
Offer (as defined in the Indenture) conducted in compliance with Section 3.08 of the Indenture to the extent any Net Proceeds (as defined in the Indenture) constituted Excess Proceeds (as defined in the Indenture) with respect to such
Repurchase Offer (as defined in the Indenture) and remain unexpended following the consummation of such Repurchase Offer; 
 (4) as to less than all or substantially all of the Collateral, if consent to the release of all Priority Liens (or, at any time after the Discharge of Priority Lien Obligations, consent to the release of
all Subordinated Liens) on such Collateral has been given by an Act of Required Debtholders; 
 (5) as to all or
substantially all of the Collateral, if (A) consent to the release of that Collateral has been given by the requisite percentage or number of holders of each Series of Secured Debt at the time outstanding as provided for in the applicable
Secured Debt Documents, and (B) Stream has delivered an Officers’ Certificate to the Collateral Trustee certifying that all such necessary consents have been obtained, or 
 (6) if and to the extent required by Section 2.05(a) of the Intercreditor Agreement; 
 and, in each such case, upon request of Stream, the Collateral Trustee will execute (with such acknowledgements and/or notarizations as are required) and
deliver evidence of such release to Stream; provided, however, to the extent Stream requests the Collateral Trustee to deliver evidence of the release of Collateral in accordance with this Section 4.1(a), Stream will deliver to
the Collateral Trustee an Officers’ Certificate to the effect that such release of Collateral pursuant to this Section 4.1(a) did not violate the terms of any applicable Secured Debt Document or the ABL Debt Documents. Notwithstanding the
foregoing, subject to the Intercreditor Agreement, all Liens will remain attached to and enforceable against all proceeds of any sale or disposition. 
  

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 (b) The Collateral Trustee agrees for the benefit of Stream and the
Guarantors that if the Collateral Trustee at any time receives: 
 (1) an Officers’ Certificate and an
Opinion of Counsel stating that (A) the signing officer has read Article 4 of this Agreement and understands the provisions and the definitions relating hereto, (B) such officer has made such examination or investigation as is
necessary to enable him or her to express an informed opinion as to whether or not the conditions precedent in this Agreement and all other Secured Debt Documents and the ABL Debt Documents, if any, relating to the release of the Collateral have
been complied with and (C) in the opinion of such officer, such conditions precedent, if any, have been complied with; and 
 (2) the proposed instrument or instruments releasing such Lien as to such property in recordable form, if applicable; 
 then the Collateral Trustee will execute (with such acknowledgements and/or notarizations as are required) and deliver such release to Stream or Guarantors as soon as practicable, but no later than the
later of (x) the date specified in such request for such release and (y) the fifth Business Day after the date of receipt of the items required by this Section 4.1(b) by the Collateral Trustee. 
 (c) The Collateral Trustee hereby agrees that: 
 (1) in the case of any release pursuant to clause (2) of Section 4.1(a), if the terms of any such sale, transfer or
other disposition require the payment of the purchase price to be contemporaneous with the delivery of the applicable release, then, at the written request of and at the expense of Stream or Guarantor, the Collateral Trustee will either (A) be
present at and deliver the release at the closing of such transaction or (B) deliver the release under customary escrow arrangements that permit such contemporaneous payment and delivery of the release; and 
 (2) at any time when a Secured Debt Default under a Series of Secured Debt that constitutes Subordinated Lien Debt has
occurred and is continuing, within two Business Days of the receipt by it of any Act of Required Debtholders pursuant to Section 4.1(a)(4), the Collateral Trustee will deliver a copy of such Act of Required Debtholders to each Secured Debt
Representative. 
 (d) Each Secured Debt Representative hereby agrees that within one Business Day of the receipt
by it of any notice from the Collateral Trustee pursuant to Section 4.1(c)(2), such Secured Debt Representative will deliver a copy of such notice to each registered holder of the Series of Priority Lien Debt or Series of Subordinated Lien Debt
for which it acts as Secured Debt Representative. 
 SECTION 4.2 Delivery of Copies to Secured Debt Representatives.
Stream will deliver to each Secured Debt Representative a copy of each Officers’ Certificate delivered to the Collateral Trustee pursuant to Section 4.1(b), together with copies of all documents delivered to the Collateral Trustee with
such Officers’ Certificate. 
  

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 SECTION 4.3 Collateral Trustee not Required to Serve, File, Register or Record. The
Collateral Trustee is not required to serve, file, register or record any instrument releasing or subordinating its Liens on any Collateral; provided, however, that if Stream or any Guarantor shall make a written demand for a
termination statement under Section 9-513(c) of the UCC, the Collateral Trustee shall comply with the written request of Stream or such Guarantor to comply with the requirements of such UCC provision; provided, further, that the
Collateral Trustee must first confirm with the Secured Debt Representatives that the requirements of Section 9-513(c) of the UCC have been satisfied. The Collateral Trustee may conclusively rely on a certificate from the Secured Debt
Representative as to such satisfaction. 
 SECTION 4.4 Release of Liens in Respect of Notes. The Collateral
Trustee’s Lien will no longer secure the Notes outstanding under the Indenture or any other Obligations under the Indenture, and the right of the holders of the Notes and such Obligations to the benefits and proceeds of the Collateral
Trustee’s Lien on the Collateral will terminate and be discharged: 
 (1) upon satisfaction and discharge of
the Indenture as set forth under Article 11 of the Indenture; 
 (2) upon a Legal Defeasance or Covenant
Defeasance of the Notes as set forth under Article 8 of the Indenture; 
 (3) upon payment in full and discharge
of all Notes outstanding under the Indenture and all Obligations that are outstanding, due and payable under the Indenture at the time the Notes are paid in full and discharged; 
 (4) in whole or in part, with the consent of the holders of the requisite percentage of Notes in accordance with Article 9 of
the Indenture; or 
 (5) if and to the extent required by Section 2.05 of the Intercreditor Agreement.

 ARTICLE 5. IMMUNITIES OF THE COLLATERAL TRUSTEE 
 SECTION 5.1 No Implied Duty. Notwithstanding any provision to the contrary elsewhere in this Agreement, any other Priority Lien Document or any Security Documents, the Collateral Trustee will not
have any duties, responsibilities or obligations other than those expressly assumed by it in this Agreement and the other Security Documents to which it is a party. The Collateral Trustee will not be required to take any action that is contrary to
applicable law or any provision of this Agreement or the other Security Documents to which it is a party or will adversely affect the rights, privileges, benefits and immunities of or be contrary to the

  

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interests of the Collateral Trustee. The Collateral Trustee shall not have any fiduciary relationship with the Secured Parties and no implied covenants, obligations or responsibilities shall be
read into this Agreement against the Collateral Trustee. 
 SECTION 5.2 Appointment of Agents and Advisors. The
Collateral Trustee may execute any of the trusts or powers hereunder or perform any duties hereunder either directly or by or through agents, attorneys, accountants, appraisers or other experts or advisors selected by it with due care as it may
require and will not be responsible for any misconduct or negligence on the part of any of them. 
 SECTION 5.3 Other
Agreements. The Collateral Trustee has accepted and is bound by the Security Documents executed by the Collateral Trustee as of the date of this Agreement and, as directed by an Act of Required Debtholders, the Collateral
Trustee shall execute additional Security Documents delivered to it after the date of this Agreement; provided, however, that such additional Security Documents do not adversely affect the rights, privileges, benefits and immunities of the
Collateral Trustee. The Collateral Trustee will not otherwise be bound by, or be held obligated by, the provisions of any credit agreement, indenture or other agreement governing Secured Debt (other than this Agreement and the other Security
Documents to which it is a party). 
 SECTION 5.4 Solicitation of Instructions. 
 (a) The Collateral Trustee may at any time solicit written confirmatory instructions, in the form of an Act of Required
Debtholders, an Officers’ Certificate or an order of a court of competent jurisdiction, as to any action that it may be requested or required to take, or that it may propose to take, in the performance of any of its obligations under this
Agreement or the other Security Documents. 
 (b) No written direction given to the Collateral Trustee by an Act
of Required Debtholders that in the reasonable judgment of the Collateral Trustee imposes, purports to impose or might reasonably be expected to impose upon the Collateral Trustee any obligation or liability not set forth in or arising under this
Agreement and the other Security Documents will be binding upon the Collateral Trustee unless the Collateral Trustee elects, at its sole option, to accept such direction. 
 SECTION 5.5 Limitation of Liability. The Collateral Trustee will not be responsible or liable for any action taken or omitted to be taken by it hereunder or under any other Security Document,
except for its own gross negligence or willful misconduct as determined by a final non-appealable judgment of a court of competent jurisdiction. 
 SECTION 5.6 Documents in Satisfactory Form. The Collateral Trustee will be entitled to require that all agreements, certificates, opinions, instruments and other documents at any time submitted to
it, including those expressly provided for in this Agreement, be delivered to it in a form and with substantive provisions reasonably satisfactory to it. 
 SECTION 5.7 Entitled to Rely. The Collateral Trustee may seek and rely upon, and shall be fully protected in relying upon, any judicial order or judgment, upon any advice, opinion or statement of
legal counsel, independent consultants and other experts selected by it in good 
  

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faith and upon any certification, instruction, notice or other writing delivered to it by Stream or any Guarantor in compliance with the provisions of this Agreement or delivered to it by any
Secured Debt Representative as to the holders of Secured Obligations for whom it acts, without being required to determine the authenticity thereof or the correctness of any fact stated therein or the propriety or validity of service thereof. The
Collateral Trustee may act in reliance upon any instrument comporting with the provisions of this Agreement or any signature reasonably believed by it to be genuine and may assume that any Person purporting to give notice or receipt or advice or
make any statement or execute any document in connection with the provisions hereof or the other Security Documents has been duly authorized to do so. To the extent an Officers’ Certificate or Opinion of Counsel is required or permitted under
this Agreement to be delivered to the Collateral Trustee in respect of any matter, the Collateral Trustee may rely conclusively on an Officers’ Certificate or Opinion of Counsel as to such matter and such Officers’ Certificate or opinion
of counsel shall be full warranty and protection to the Collateral Trustee for any action taken, suffered or omitted by it under the provisions of this Agreement and the other Security Documents. 
 SECTION 5.8 Secured Debt Default. The Collateral Trustee will not be required to inquire as to the occurrence or absence of any
Secured Debt Default and will not be affected by or required to act upon any notice or knowledge as to the occurrence of any Secured Debt Default unless and until it is directed by an Act of Required Debtholders. 
 SECTION 5.9 Actions by Collateral Trustee. As to any matter not expressly provided for by this Agreement or the other Security
Documents, the Collateral Trustee will act or refrain from acting as directed by an Act of Required Debtholders and will be fully protected if it does so, and any action taken, suffered or omitted pursuant hereto or thereto shall be binding on the
holders of Secured Obligations. In the absence of an Act of Required Debtholders described in the immediately preceding paragraph of the Section 5.9, the Collateral Trustee shall have no duty to act, consent or request any action from Stream or
any Guarantor or any other Person in connection with this Agreement (including all schedules and exhibits attached hereto) unless the Collateral Trustee shall have received written direction from the Trustee. 
 SECTION 5.10 Security or Indemnity in Favor of the Collateral Trustee. The Collateral Trustee will not be required to take any action
at the direction of any holders of Secured Obligations, to advance or expend any funds or otherwise incur any financial liability in the performance of its duties or the exercise of its powers or rights hereunder unless it has been provided with
pre-funding, security or indemnity reasonably satisfactory to it against any and all cost, loss, liability or expense which may be incurred by it by reason of taking or continuing to take such action. 
 SECTION 5.11 Rights of the Collateral Trustee. In the event there is any bona fide, good faith disagreement between the other
parties to this Agreement or any of the other Security Documents resulting in adverse claims being made in connection with Collateral held by the Collateral Trustee and the terms of this Agreement or any of the other Security Documents do not
unambiguously mandate the action the Collateral Trustee is to take or not to take in connection therewith under the circumstances then existing, or the Collateral Trustee is in doubt as to what action it is required to take or not to take hereunder
or under the other Security Documents, it will be entitled to refrain from taking any action (and will incur no liability for 
  

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doing so) until directed otherwise (subject to Section 5.10) in writing by a request signed jointly by the parties hereto entitled to give such direction or by order of a court of competent
jurisdiction. 
 SECTION 5.12 Limitations on Duty of Collateral Trustee in Respect of Collateral. 
 (a) Beyond the exercise of reasonable care in the custody of Collateral in its possession, the Collateral Trustee will have
no duty as to any Collateral in its possession or control or in the possession or control of any agent or bailee or any income thereon or as to preservation of rights against prior parties or any other rights pertaining thereto and the Collateral
Trustee will not be responsible for filing any financing or continuation statements or recording any documents or instruments in any public office at any time or times or otherwise perfecting or maintaining the perfection of any Liens on the
Collateral. The Collateral Trustee will be deemed to have exercised reasonable care in the custody of the Collateral in its possession if the Collateral is accorded treatment substantially equal to that which it accords its own property, and the
Collateral Trustee will not be liable or responsible for any loss or diminution in the value of any of the Collateral by reason of the act or omission of any carrier, forwarding agency or other agent or bailee selected by the Collateral Trustee in
good faith. Pursuant to applicable law, Stream authorizes the Collateral Trustee to file or record financing statements and other filing or recording documents or instruments with respect to the signature of such Grantor in such form and in such
offices as may be necessary or as the Collateral Trustee may determine appropriate to perfect the security interests of the Collateral Trustee under this Agreement. 
 (b) The Collateral Trustee will not be responsible for the existence, genuineness or value of any of the Collateral or for
the validity, perfection, priority or enforceability of the Liens in any of the Collateral, whether impaired by operation of law or by reason of any action or omission to act on its part hereunder, except to the extent such action or omission
constitutes gross negligence or willful misconduct on the part of the Collateral Trustee, for the validity or sufficiency of the Collateral or any agreement or assignment contained therein, for the validity of the title of Stream or any Guarantor to
the Collateral, for insuring the Collateral or for the payment of taxes, charges, assessments or Liens upon the Collateral or otherwise as to the maintenance of the Collateral. The Collateral Trustee hereby disclaims any representation or warranty
to the current and future holders of the Secured Obligations concerning the perfection of the Liens granted hereunder or in the value of any of the Collateral. 
 (c) All indemnities to be paid under this Agreement shall be payable immediately when due in U.S. dollars
(“Dollars”) in the full amount due, without deduction for any variation in any Rate of Exchange (as defined below). The Grantors hereby agree to jointly and severally indemnify the Collateral Trustee against any losses, damages,
penalties, costs, expenses or disbursements of any kind or nature whatsoever, including, without limitation, attorney’s fees and expenses, incurred by the Collateral Trustee as a result of any judgment or order being given or made for the
amount due hereunder and such judgment or order being expressed and paid in a currency (the “Judgment Currency”) other than Dollars and as a result of any variation as between (i) the rate of exchange at which the dollar amount
is converted into Judgment Currency for the purpose of such judgment or order, and (ii) the

  

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Rate of Exchange at which the Collateral Trustee is then able to purchase Dollars with the amount of the Judgment Currency actually received by the Collateral Trustee. The indemnity set forth in
this paragraph shall constitute a separate and independent obligation of the Grantors and shall continue in full force and effect notwithstanding any such judgment or order as aforesaid. The term “Rate of Exchange” means the rate at which
the Collateral Trustee is able to purchase Dollars with the Judgment Currency on the foreign exchange market on the relevant date and shall include any premiums and other reasonable costs of exchange payable in connection with the purchase of, or
conversion into, the relevant currency. The indemnification set forth in this Section 5.12 shall survive the termination or assignment of this Agreement and the resignation or removal of the Collateral Trustee. 
 (d) Neither the Collateral Trustee nor any of its experts, officers, directors, employees, agents, attorneys-in-fact or
affiliates shall be (i) liable for any action lawfully taken or omitted to be taken by it under or in connection with this Agreement or any of the other Priority Lien Documents or Security Documents (except for its gross negligence or willful
misconduct), or (ii) responsible in any manner for any recitals, statements, representations or warranties (other than its own recitals, statements, representations or warranties) made in this Agreement or any of the other Priority Lien
Documents or Security Documents or in any certificate, report, statement or other document referred to or provided for in, or received by the Collateral Trustee under or in connection with, this Agreement or any of the other Priority Lien Documents
or Security Documents or for the value, validity, effectiveness, genuineness, enforceability or sufficiency of this Agreement or any of the other Priority Lien Documents or Security Documents or for any failure of the Grantors or any other Person to
perform their obligations hereunder and thereunder. The Collateral Trustee shall not be under any obligation to any Person to ascertain or to inquire as to (i) the observance or performance of any of the agreements contained in, or conditions
of, this Agreement or any of the other Priority Lien Documents or Security Documents or to inspect the properties, books or records of Stream, (ii) whether or not any representation or warranty made by any Person in connection with this
Agreement or any of the other Priority Lien Documents or Security Documents is true, (iii) the performance by any Person of its obligations under this Agreement or any of the other Priority Lien Documents or Security Documents or (iv) the
breach of or default by any Person of its obligations under this Agreement or any of the other Priority Lien Documents or Security Documents. 
 (e) The Collateral Trustee shall not be bound to (i) account to any Person for any sum or the profit element of any sum received for its own account; (ii) disclose to any other Person any
information relating to the Person if such disclosure would, or might, constitute a breach of any law or regulation or be otherwise actionable at the suit of any Person or (iii) be required to take any action that it believes, based on advice
of counsel, is in conflict with any applicable law, this Agreement or any of the other Priority Lien Documents or Security Documents or any order of any court or administrative agency. 
 (f) Notwithstanding anything in this Security Agreement or any of the Priority Lien Documents or Security Documents to
the contrary, (i) in no event shall the Collateral Trustee or any officer, director, employee, representative or agent of the Collateral Trustee be liable under or in connection with this Agreement or any of the other Priority Lien Documents or
Security Documents Note Documents for indirect, special, incidental, punitive

  

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or consequential losses or damages of any kind whatsoever, including but not limited to lost profits or loss of opportunity, whether or not foreseeable, even if the Collateral Trustee has been
advised of the possibility thereof and regardless of the form of action in which such damages are sought; and (ii) the Collateral Trustee shall be afforded all of the rights, powers, immunities and indemnities set forth in this Agreement or any
of the other Priority Lien Documents or Security Documents Note Documents Security Agreement to which it is a signatory as if such rights, powers, immunities and indemnities were specifically set out in each such Note Documents. In no event
shall the Collateral Trustee be obligated to invest any amounts received by it hereunder. 
 (g) The Collateral
Trustee shall not be deemed to have actual, constructive, direct or indirect knowledge or notice of the occurrence of any Default unless and until the Collateral Trustee has received a written notice or a certificate from Stream stating that a
Default has occurred. The Collateral Trustee shall have no obligation whatsoever either prior to or after receiving such notice or certificate to inquire whether a Default has in fact occurred and shall be entitled to rely conclusively, and shall be
fully protected in so relying, on any notice or certificate so furnished to it. No provision of this Agreement or any of the other Priority Lien Documents or Security Documents or the Intercreditor Agreement shall require the Collateral Trustee to
expend or risk its own funds or otherwise incur any financial liability in the performance of any of its duties under this Security Agreement, any of the other Note Documents or the exercise of any of its rights or powers, if it shall have
reasonable grounds for believing that repayment of such funds or adequate indemnity against such risk or liability including an advance of moneys necessary to perform work or to take the action requested is not reasonably assured to it, the
Collateral Trustee may decline to act unless it receives reasonable indemnity, including an advance of moneys necessary to take the action requested. The Collateral Trustee shall be under no obligation or duty to take any action under this Agreement
or any of the other Priority Lien Documents or otherwise if taking such action (i) would subject the Collateral Trustee to a tax in any jurisdiction where it is not then subject to a tax or (ii) would require the Collateral Trustee to
qualify to do business in any jurisdiction where it is not then so qualified. 
 (h) If, with respect to a
proposed action to be taken by it, the Collateral Trustee shall determine in good faith that the provisions of this Agreement or any other Priority Lien Documents or Security Documents relating to the functions or responsibilities or discretionary
powers of the Collateral Trustee are or may be ambiguous or inconsistent, the Collateral Trustee shall notify the Trustee, identifying the proposed action, and may decline either to perform such function or responsibility or to take the action
requested unless it has received the written confirmation of the Trustee that the action proposed to be taken by the Collateral Trustee is consistent with the terms of this Agreement or of the other Priority Lien Documents or Security Documents or
is otherwise appropriate. The Second Priority Collateral Trustee shall be fully protected in acting or refraining from acting upon the confirmation of the Trustee, in this respect, and such confirmation shall be binding upon the holders of Priority
Lien Obligations. 
 (i) Upon receipt of indemnity requested by the Priority Collateral Trustee and assuming the
requested action does not conflict with other clauses of this Section 5.12, the Collateral Trustee shall act upon the specific instructions of the Trustee, except for any

  

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instructions that in the good faith judgment of the Second Priority Collateral Trustee may be contrary to this Agreement or of the other Priority Lien Documents or Security Documents or
applicable law. 
 SECTION 5.13 Assumption of Rights, Not Assumption of Duties. Notwithstanding anything to the contrary
contained herein: 
 (1) each of the parties thereto will remain liable under each of the Security Documents
(other than this Agreement) to the extent set forth therein to perform all of their respective duties and obligations thereunder to the same extent as if this Agreement had not been executed; 
 (2) the exercise by the Collateral Trustee of any of its rights, remedies or powers hereunder will not release such parties
from any of their respective duties or obligations under the other Security Documents; and 
 (3) the Collateral
Trustee will not be obligated to perform any of the obligations or duties of any of the parties thereunder other than the Collateral Trustee. 
 SECTION 5.14 No Liability for Clean Up of Hazardous Materials. In the event that the Collateral Trustee is required to acquire title to an asset for any reason, or take any managerial action of any
kind in regard thereto, in order to carry out any fiduciary or trust obligation for the benefit of another, which in the Collateral Trustee’s sole discretion may cause the Collateral Trustee to be considered an “owner or operator”
under any environmental laws or otherwise cause the Collateral Trustee to incur, or be exposed to, any environmental liability or any liability under any other federal, state or local law, the Collateral Trustee reserves the right, instead of taking
such action, either to resign as Collateral Trustee or to arrange for the transfer of the title or control of the asset to a court appointed receiver. The Collateral Trustee will not be liable to any Person for any environmental liability or any
environmental claims or contribution actions under any federal, state or local law, rule or regulation by reason of the Collateral Trustee’s actions and conduct as authorized, empowered and directed hereunder or relating to any kind of
discharge or release or threatened discharge or release of any hazardous materials into the environment and shall be indemnified and held harmless by Stream against any such claims, liabilities or actions. 
 ARTICLE 6. RESIGNATION AND REMOVAL OF THE COLLATERAL TRUSTEE 
 SECTION 6.1 Resignation or Removal of Collateral Trustee. Subject to the appointment of a successor Collateral Trustee as provided in Section 6.2 and the acceptance of such appointment by the
successor Collateral Trustee: 
 (a) the Collateral Trustee may resign at any time by giving not less than 45
days’ notice of resignation to each Secured Debt Representative and Stream, provided that such notice period may be waived by each Secured Debt Representative and Stream; and 
  

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 (b) the Collateral Trustee may be removed at any time, with or without
cause, by an Act of Required Debtholders. 
 SECTION 6.2 Appointment of Successor Collateral Trustee. Upon any such
resignation or removal, a successor Collateral Trustee may be appointed by an Act of Required Debtholders. If no successor Collateral Trustee has been so appointed and accepted such appointment within 30 days after the predecessor Collateral Trustee
gave notice of resignation or was removed, Stream shall appoint a successor Collateral Trustee. If such appointment has not been made within 30 days Stream and/or the Collateral Trustee may petition a court of competent jurisdiction for appointment
of a successor Collateral Trustee. Each successor Collateral Trustee must be a bank or trust company: 
 (1)
authorized to exercise corporate trust powers; 
 (2) having a combined capital and surplus of at least
$100,000,000; 
 (3) maintaining an office in New York, New York; and 
 (4) that is not (a) Stream or their Affiliates or (ii) any Secured Debt Representative (other than the Trustee
serving in the role of the Collateral Trustee to the extent the Notes are the only Priority Lien Obligations or Subordinated Lien Obligations outstanding (other than Hedging Obligations)). 
 The Collateral Trustee will fulfill its obligations hereunder until a successor Collateral Trustee meeting the requirements of this
Section 6.2 has accepted its appointment as Collateral Trustee and the provisions of Section 6.3 have been satisfied. For purposes of the Parallel Debt and the security rights under Netherlands law granted in favor of the Collateral
Trustee, any resignation or removal of the Collateral Trustee will not be effective until the rights and obligations of the Collateral Trustee with respect to the Parallel Debt have been assigned and assumed by a successor Collateral Trustee in
accordance with Section 6.3 
 SECTION 6.3 Succession. When the Person so appointed as successor Collateral Trustee
accepts such appointment: 
 (1) such Person will succeed to and become vested with all the rights, powers,
privileges and duties of the predecessor Collateral Trustee, and the predecessor Collateral Trustee will be discharged from its duties and obligations hereunder, in each case including but not limited to the rights and obligations under the Parallel
Debt; and 
 (2) the predecessor Collateral Trustee will (at the expense of Stream) promptly transfer all Liens
and collateral security and other property of the Trust Estates within its possession or control to the possession or control of the successor Collateral Trustee and will execute instruments and assignments as may be necessary or reasonably
requested by the successor Collateral Trustee to transfer to the successor Collateral Trustee all Liens, interests, rights, powers and remedies of the predecessor Collateral Trustee in respect of the Security Documents or the Trust Estates.

  

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 Thereafter the predecessor Collateral Trustee will remain entitled to enforce the immunities granted to it
in Article 5 and the provisions of Sections 7.10 and 7.11. 
 SECTION 6.4 Merger, Conversion or Consolidation of
Collateral Trustee. Any Person into which the Collateral Trustee may be merged or converted or with which it may be consolidated, or any Person resulting from any merger, conversion or consolidation to which the Collateral Trustee shall be a
party, or any Person succeeding to the business of the Collateral Trustee shall be the successor of the Collateral Trustee pursuant to Section 6.3, provided that (i) without the execution or filing of any paper with any party hereto or any
further act on the part of any of the parties hereto, except where an instrument of transfer or assignment is required by law to effect such succession, anything herein to the contrary notwithstanding, such Person satisfies the eligibility
requirements specified in clauses (1) through (4) of Section 6.2 and (ii) prior to any such merger, conversion or consolidation, the Collateral Trustee shall have notified Stream, each Priority Lien Representative and each
Subordinated Lien Representative thereof in writing. 
 ARTICLE 7. MISCELLANEOUS PROVISIONS 
 SECTION 7.1 Amendment. 
 (a) No amendment or supplement to the provisions of this Agreement or any other Security Document will be effective without the approval of the Collateral Trustee acting as directed by an Act of Required
Debtholders, except that any amendment or supplement that has the effect solely of (i) adding or maintaining Collateral, securing additional Secured Debt that was otherwise permitted by the terms of the Secured Debt Documents to be secured by
the Collateral or preserving, perfecting or establishing the priority of the Liens thereon or the rights of the Collateral Trustee therein, (ii) curing any ambiguity, defect or inconsistency; (iii) providing for the assumption of
Stream’s or any Guarantor’s Obligations under any Security Document in the case of a merger or consolidation or sale of all or substantially all of the assets of Stream or such Guarantor, as applicable; or (v) making any change that
would provide any additional rights or benefits to the Secured Parties or the Collateral Trustee or that does not adversely affect the legal rights under the Indenture or any other Secured Debt Document of any Secured Party or the Collateral
Trustee, will, in each case, become effective when executed and delivered by Stream and any applicable Guarantor party thereto and the Collateral Trustee; 
 (b) No amendment or supplement to the provisions of this Agreement or any other Security Document that: 
 (1) reduces, impairs or adversely affects the right of any holder of Secured Obligations: 
 (A) to vote its outstanding Secured Debt as to any matter described as subject to an Act of Required Debtholders or direction by the Required Priority Lien Debtholders, 
  

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 (B) to share in the order of application described in Section 3.4 in
the proceeds of enforcement of or realization on any Collateral that has not been released in accordance with the provisions described in Section 4.1, or 
 (C) to require that Liens securing Secured Obligations be released only as set forth in the provisions described in
Section 4.1, or 
 (2) amends the provisions of this clause (b) or the definition of “Act of
Required Debtholders,” “Required Priority Lien Debtholders” or “Required Subordinated Lien Debtholders,” 
 will become effective without the consent of the requisite percentage or number of holders of each Series of Secured Debt so affected under the applicable Secured Debt Documents; and 
 (c) No amendment or supplement to the provisions of this Agreement or any other Security Document that imposes any obligation
upon the Collateral Trustee or any Secured Debt Representative or adversely affects the rights of the Collateral Trustee or any Secured Debt Representative in its individual capacity as such will become effective without the consent of the
Collateral Trustee or such Secured Debt Representative, as applicable. 
 (d) Any amendment or supplement to the
provisions of this Agreement or any other Security Document that releases Collateral will be effective only if consent to such release is granted in accordance with the applicable Secured Debt Document (for the avoidance of doubt, including the
Intercreditor Agreement) for each Series of Secured Debt that is required to consent to the release of the Collateral Trustee’s liens on such Collateral in Section 4.1. Any amendment or supplement that results in the Collateral
Trustee’s Liens upon the Collateral no longer securing the Notes and all related Note Obligations under the Indenture may only be effected in accordance with Section 4.4. 
 (e) Notwithstanding anything to the contrary in Sections 7.1(a) through 7.1(d) but subject to Sections 7.1(b) and 7.1(c):

 (1) any Security Document that secures Subordinated Lien Obligations (but not Priority Lien Obligations) may
be amended or supplemented with the approval of the Collateral Trustee acting as directed in writing by the Required Subordinated Lien Debtholders, unless such amendment or supplement would not be permitted under the terms of this Agreement or the
other Priority Lien Documents; 
 (2) any amendment or waiver of, or any consent under, any provision of this
Agreement or any other Security Document that secures Priority Lien Obligations will apply automatically to any comparable provision of any comparable Subordinated Lien Document without the consent of or notice to any holder of Subordinated Lien
Obligations and without any action by Stream or any Guarantor or any holder of Notes or other Priority Lien Obligations or other Subordinated Lien Obligations; and 
 (3) Stream may direct the Collateral Trustee to amend, supplement or otherwise modify the Intercreditor Agreement;
provided that the changes made by such amendment, supplement or other modification, taken together with all other changes (whenever and however made) from the form of the Intercreditor Agreement attached as Exhibit D, are not
materially adverse to any holder of Secured Obligations. 
  

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 (f) The Collateral Trustee will not enter into any amendment or supplement
unless it has received an Officers’ Certificate to the effect that such amendment or supplement will not result in a breach of any provision or covenant contained in any of the Secured Debt Documents or the ABL Debt Documents. Prior to
executing any amendment or supplement pursuant to this Section 7.1, the Collateral Trustee will be entitled to receive an Opinion of Counsel of Stream (which may be provided by internal counsel to Stream) to the effect that the execution of
such document is authorized or permitted hereunder, and with respect to amendments adding Collateral, an Opinion of Counsel of Stream addressing customary perfection, and if such additional Collateral consists of equity interests of any Person,
priority matters with respect to such additional Collateral (subject to customary qualifications and assumptions). 
 (g) The holders of Subordinated Lien Obligations and the Subordinated Lien Representatives agree that each Security Document that secures Subordinated Lien Obligations (but not also securing Priority Lien Obligations) will include language
substantially to the effect of the following: 
 “Notwithstanding anything herein to the contrary, the lien and security
interest granted to the Collateral Trustee pursuant to this Agreement and the exercise of any right or remedy by such Collateral Trustee hereunder are subject to the provisions of the Collateral Trust Agreement, dated as of October 1, 2009,
among Stream, the Guarantors from time to time party thereto, Wells Fargo Bank, National Association, as Trustee under the Indenture (as defined therein) and Wilmington Trust FSB, as Collateral Trustee (as amended, supplemented, amended and restated
or otherwise modified and in effect from time to time, the “Collateral Trust Agreement”). In the event of any conflict between the terms of the Collateral Trust Agreement and this Agreement, the terms of the Collateral Trust
Agreement will govern.” 
 ; provided, however, that if the jurisdiction in which any such Subordinated Lien Document will be filed
prohibits the inclusion of the language above or would prevent a document containing such language from being recorded, the Subordinated Lien Representatives and the Priority Lien Representatives agree, prior to such Subordinated Lien Document being
entered into, to negotiate in good faith replacement language stating that the lien and security interest granted under such Subordinated Lien Document is subject to the provisions of this Agreement. 
 SECTION 7.2 Voting. In connection with any matter under this Agreement requiring a vote of holders of Secured Debt, each Series of
Secured Debt will cast its votes in accordance with the Secured Debt Documents governing such Series of Secured Debt. The amount of Secured Debt to be voted by a Series of Secured Debt will equal (1) the aggregate principal amount of Secured
Debt held by such Series of Secured Debt (including outstanding letters of credit whether or not then available or drawn), plus (2) other than in connection with an exercise of remedies, the aggregate unfunded commitments to extend
credit which, when funded, would constitute Indebtedness of such Series of Secured Debt. Following and in accordance with the outcome of the applicable vote under its Secured Debt Documents, the Secured Debt Representative of each applicable Series
of Secured Debt will vote the total amount of Secured 
  

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 50 

 
Debt under that Series of Secured Debt as a block in respect of any vote under this Agreement and the Collateral Trustee shall be entitled to rely conclusively without further investigation on
such block vote of the Secured Debt Representatives. If any Series of Secured Debt consists of Hedging Obligations, those Hedging Obligations will vote on matters concerning such Series of Secured Debt in accordance with the applicable Secured Debt
Documents. 
 SECTION 7.3 Further Assurances; Insurance. 
 (a) Stream and each of the Guarantors will do or cause to be done all acts and things that may be required, or that the
Collateral Trustee from time to time may reasonably request, to assure and confirm that the Collateral Trustee holds, for the benefit of the holders of Secured Obligations, duly created and enforceable and perfected Liens upon the Collateral,
(including any property or assets that are acquired or otherwise become Collateral after the date hereof), in each case as contemplated by, and with the Lien priority required under, the Secured Debt Documents. 
 (b) Upon the reasonable request of the Collateral Trustee or any Secured Debt Representative at any time and from time to
time, Stream and each of the Guarantors will promptly execute, acknowledge and deliver such security documents, instruments, certificates, notices and other documents, and take such other actions as may be reasonably required, or that the Collateral
Trustee may reasonably request, to create, perfect, protect, assure or enforce the Liens and benefits intended to be conferred, in each case as contemplated by the Secured Debt Documents for the benefit of holders of Secured Obligations (it being
expressly agreed that the Collateral Trustee has no responsibility to monitor, protect or perfect any such Liens or benefits). 
 (c) Stream and the Guarantors will: 
 (1) keep their properties
adequately insured at all times by financially sound and reputable insurers; 
 (2) maintain such other
insurance, to such extent and against such risks (and with such deductibles, retentions and exclusions), as is customary with companies in the same or similar businesses operating in the same or similar locations; 
 (3) maintain such other insurance as may be required by law; and 
 (4) maintain such other insurance as may be required by the Security Documents. 
 (d) Upon the reasonable request of the Collateral Trustee, Stream and the Guarantors will furnish to the Collateral Trustee
full information as to their property and liability insurance carriers. 
 (e) All insurance policies required by
Section 7.3(c) (except for the insurance described in 7.3(c)(3)) above will: 
  

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 51 

 (1) provide that, with respect to third party liability insurance, the
Collateral Trustee, for the benefit of the holders of Secured Obligations, shall be named as additional insured; 
 (2) name the Collateral Trustee, for the benefit of the holders of Secured Obligations, as a loss payee as its interests may appear and additional insured; and 
 (3) provide that no cancellation or termination of such insurance shall be effective until 30 days after written notice is
given by the insurers to the Collateral Trustee of such cancellation, termination or change. 
 (f) Upon the
reasonable request of the Collateral Trustee, Stream and the Guarantors will permit the Collateral Trustee or any of its agents or representatives, at reasonable times and intervals upon reasonable prior notice during regular business hours, to
visit their offices and sites and inspect any of the Collateral and to discuss matters relating to the Collateral with their respective officers. Stream and the Guarantors shall, at any reasonable time and from time to time upon reasonable prior
notice during regular business hours, permit the Collateral Trustee or any of its agents or representatives to examine and make copies of and abstracts from the records and books of account of Stream and the Guarantors and their respective
Subsidiaries, all at Stream’s expense. 
 SECTION 7.4 Perfection of Subordinated Trust Estate. 
 Solely for purposes of perfecting the Liens of the Collateral Trustee in its capacity as agent of the holders of Subordinated Lien
Obligations and the Subordinated Lien Representatives in any portion of the Subordinated Trust Estate in the possession or control of the Collateral Trustee (or its agents or bailees) as part of the Senior Trust Estate including, without limitation,
any instruments, goods, negotiable documents, tangible chattel paper, electronic chattel paper, certificated securities, money, deposit accounts and securities accounts, the Collateral Trustee, the holders of Priority Lien Obligations and the
Priority Lien Representatives hereby acknowledge that the Collateral Trustee also holds such property as agent for the benefit of the holders of Subordinated Lien Obligations and the Subordinated Lien Representatives. 
 SECTION 7.5 Successors and Assigns; Third Party Beneficiaries. 
 (a) Except as provided in Section 5.2, the Collateral Trustee may not, in its capacity as such, delegate any of its
duties or assign any of its rights hereunder, and any attempted delegation or assignment of any such duties or rights will be null and void. All obligations of the Collateral Trustee hereunder will inure to the sole and exclusive benefit of, and be
enforceable by, each Secured Debt Representative and ABL Agent and each current and future holder of Secured Obligations and ABL Debt Obligations, each of whom will be entitled to enforce this Agreement as a third-party beneficiary hereof, and all
of their respective successors and assigns. 
 (b) Neither Stream nor any Guarantor may delegate any of its
duties or assign any of its rights hereunder, and any attempted delegation or assignment of any such duties or rights will be null and void. All obligations of Stream and the Guarantors hereunder

  

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 52 

 
will inure to the sole and exclusive benefit of, and be enforceable by, the Collateral Trustee, each Secured Debt Representative and each current and future holder of Secured Obligations, each of
whom will be entitled to enforce this Agreement as a third-party beneficiary hereof, and all of their respective successors and assigns. 
 SECTION 7.6 Delay and Waiver. No failure to exercise, no course of dealing with respect to the exercise of, and no delay in exercising, any right, power or remedy arising under this Agreement or
any of the other Security Documents will impair any such right, power or remedy or operate as a waiver thereof. No single or partial exercise of any such right, power or remedy will preclude any other or future exercise thereof or the exercise of
any other right, power or remedy. The remedies herein are cumulative and are not exclusive of any remedies provided by law. 
 SECTION 7.7 Notices. Any communications, including notices and instructions, between the parties hereto or notices provided herein to be given may be given to the following addresses: 
  

			
	If to the Collateral Trustee:	  	Wilmington Trust FSB
		  	50 South Sixth Street, Suite 1290
		  	Minneapolis, MN 55402
		  	Attn: Peter Finkel
		
	with a copy to:	  	Dorsey & Whitney LLP
		  	250 Park Avenue
		  	New York, NY 10177-1500
		  	Attn: Mark Jutsen
		
	If to Stream or any Guarantor:	  	Stream Global Services, Inc.
		  	20 William Street, Suite 310
		  	Wellesley, Massachusetts 02481
		  	Telephone: (781) 304-1810
		  	Fax: (781) 304-1702
		  	Attn: Chief Legal Officer
		
	with a copy (which shall not constitute notice) to:	  	Proskauer Rose LLP
		  	2049 Century Park East, Suite 3200
		  	Los Angeles, CA 90069
		  	Telephone: (310) 284-5628
		  	Fax: (310) 557-2193
		  	Attn: Neil Cummings
		
	If to the Trustee:	  	Wells Fargo Bank, National Association Corporate Trust Services
		  	45 Broadway, 14th floor
		  	New York, New York 10006
		  	Facsimile: (212) 515-1589
		  	Attention: Corporate Trust Services

  

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 53 

			
		
	with a copy to:	  	Thompson Hine LLP
		  	335 Madison Avenue
		  	New York, New York 10017
		  	Attention: Mildred Quinones-Holmes

 and if to any other Secured Debt Representative, to such address as it may specify by written notice
to the parties named above. 
 All notices and communications will be faxed to the relevant fax number set forth above or mailed
by first class mail, certified or registered, return receipt requested, or by overnight air courier guaranteeing next day delivery, to the relevant address set forth above or, as to holders of Secured Debt, all notices and communications will be
sent in the manner specified in the Secured Debt Documents applicable to such holder. Failure to mail a notice or communication to a holder of Secured Debt or any defect in it will not affect its sufficiency with respect to other holders of Secured
Debt. 
 If a notice or communication is mailed in the manner provided above within the time prescribed, it is duly given,
whether or not the addressee receives it. 
 SECTION 7.8 Notice Following Discharge of Priority Lien Obligations.
Promptly following the Discharge of Priority Lien Obligations with respect to one or more Series of Priority Lien Debt, each Priority Lien Representative with respect to each applicable Series of Priority Lien Debt that is so discharged will provide
written notice of such discharge to the Collateral Trustee and to each other Secured Debt Representative. 
 SECTION 7.9
Entire Agreement. This Agreement states the complete agreement of the parties relating to the undertaking of the Collateral Trustee set forth herein and supersedes all oral negotiations and prior writings in respect of such undertaking.

 SECTION 7.10 Compensation; Expenses. Stream and the Guarantors jointly and severally agree to pay, promptly upon
demand: 
 (1) such compensation to the Collateral Trustee and its agents as Stream and the Collateral Trustee
may agree in writing from time to time; 
 (2) all reasonable costs and expenses incurred by the Collateral
Trustee and its agents in the preparation, execution, delivery, filing, recordation, administration or enforcement of this Agreement or any other Security Document or any consent, amendment, waiver or other modification relating hereto or thereto;

 (3) all reasonable fees, expenses and disbursements of legal counsel and any auditors, accountants,
consultants or appraisers or other professional advisors and agents

  

 COLLATERAL TRUST AGREEMENT 
  

 54 

 
engaged by the Collateral Trustee incurred in connection with the negotiation, preparation, closing, administration, performance or enforcement of this Agreement and the other Security Documents
or any consent, amendment, waiver or other modification relating hereto or thereto and any other document or matter requested by Stream or any Guarantor; 
 (4) all reasonable costs and expenses incurred by the Collateral Trustee and its agents in creating, perfecting, preserving, releasing or enforcing the Collateral Trustee’s Liens on the Collateral,
including filing and recording fees, expenses and taxes, stamp or documentary taxes, and search fees; 
 (5) all
other reasonable costs and expenses incurred by the Collateral Trustee and its agents in connection with the negotiation, preparation and execution of the Security Documents and any consents, amendments, waivers or other modifications thereto and
the transactions contemplated thereby or the exercise of rights or performance of obligations by the Collateral Trustee thereunder; and 
 (6) after the occurrence of any Secured Debt Default, all reasonable costs and expenses incurred by the Collateral Trustee, its agents and any Secured Debt Representative in connection with the
preservation, collection, foreclosure or enforcement of the Collateral subject to the Security Documents or any interest, right, power or remedy of the Collateral Trustee or in connection with the collection or enforcement of any of the Secured
Obligations or the proof, protection, administration or resolution of any claim based upon the Secured Obligations in any Insolvency or Liquidation Proceeding, including all reasonable fees and disbursements of attorneys, accountants, auditors,
consultants, appraisers and other professionals engaged by the Collateral Trustee, its agents or the Secured Debt Representatives. 
 The
agreements in this Section 7.10 will survive repayment of all other Secured Obligations and the removal or resignation of the Collateral Trustee. 
 SECTION 7.11 Indemnity. 
 (a) Stream and the Guarantors,
jointly and severally, shall indemnify the Collateral Trustee and its Affiliates and each and all of its directors, officers, employees and agents for and hold the Collateral Trustee and its Affiliates and each and all of its directors, officers,
employees and agents harmless against any and all losses, liabilities or expenses incurred by it arising out of or in connection with the acceptance, administration and performance of its duties under this Agreement, including the costs and expenses
of enforcing this Agreement against Stream or any Guarantor (including this Section 7.11) and defending itself against any claim (whether asserted by Stream, any Guarantor or any other person) or liability in connection with the exercise
or performance of any of its powers or duties hereunder, except to the extent any such loss, liability or expense may be attributable to its gross negligence or willful misconduct. The Collateral Trustee shall notify Stream and/or the Guarantors, as
the case may be, promptly of any claim for which it may seek indemnity. 
  

 COLLATERAL TRUST AGREEMENT 
  

 55 

 
Failure by the Collateral Trustee to so notify Stream and/or the Guarantors, as the case may be, shall not relieve Stream or the Guarantors of their obligations hereunder unless and to the extent
the failure to notify Stream and/or the Guarantors materially impairs Stream’s or the Guarantor’s ability to defend such claim. Stream and the Guarantors shall defend the claim and the Collateral Trustee may retain separate counsel (at the
expense of Stream and the Guarantors). Stream and the Guarantors need not pay for any settlement made without their consent. 
 (b) All amounts due under this Section 7.11 will be payable upon demand. 
 (c) To the extent that the undertakings to defend, indemnify, pay and hold harmless set forth in Section 7.11(a) may be unenforceable in whole or in part because they violate any law or public
policy, Stream and the Guarantors will contribute the maximum portion that it is permitted to pay and satisfy under applicable law to the payment and satisfaction of all Indemnified Liabilities incurred by Indemnitees or any of them. 
 (d) Neither Stream nor any Guarantor will assert any claim against any Indemnitee, on any theory of liability, for any lost
profits or special, indirect or consequential damages or (to the fullest extent a claim for punitive damages may lawfully be waived) any punitive damages arising out of, in connection with, or as a result of, this Agreement or any other Secured Debt
Document or any agreement or instrument or transaction contemplated hereby or relating in any respect to any Indemnified Liability, and Stream and each of the Guarantors hereby forever waives, releases and agrees not to sue upon any claim for any
such lost profits or special, indirect, consequential or (to the fullest extent lawful) punitive damages, whether or not accrued and whether or not known or suspected to exist in its favor. The Collateral Trustee shall have a lien prior to the
Securities as to all property and funds held by it hereunder for any amount owing it or any predecessor Trustee pursuant to this Section 7.11, except with respect to funds held in trust for the benefit of the Holders of particular Securities.

 (e) The agreements in this Section 7.11 will survive repayment of all other Secured Obligations and the
removal or resignation of the Collateral Trustee. 
 SECTION 7.12 Severability. If any provision of this Agreement is
invalid, illegal or unenforceable in any respect or in any jurisdiction, the validity, legality and enforceability of such provision in all other respects and of all remaining provisions, and of such provision in all other jurisdictions, will not in
any way be affected or impaired thereby. 
 SECTION 7.13 Headings. Section headings herein have been inserted for
convenience of reference only, are not to be considered a part of this Agreement and will in no way modify or restrict any of the terms or provisions hereof. 
 SECTION 7.14 Obligations Secured. All obligations of Stream and the Guarantors set forth in or arising under this Agreement will be Secured Obligations and are secured by all Liens granted by the
Security Documents. 
 SECTION 7.15 Governing Law. THIS AGREEMENT SHALL BE GOVERNED BY THE LAWS OF THE STATE OF NEW
YORK, WITHOUT GIVING EFFECT TO ANY CONFLICT OF LAW PRINCIPLES (BUT GIVING EFFECT TO SECTION 5-1401 OF THE NEW YORK GENERAL OBLIGATION LAW). 
  

 COLLATERAL TRUST AGREEMENT 
  

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 SECTION 7.16 Consent to Jurisdiction. All judicial proceedings brought against any
party hereto arising out of or relating to this Agreement or any of the other Security Documents may be brought in any state or federal court of competent jurisdiction in the State, County and City of New York. By executing and delivering this
Agreement, each of the parties hereto irrevocably: 
 (1) accepts generally and unconditionally the nonexclusive
jurisdiction and venue of such courts; 
 (2) waives any defense of forum non conveniens; 
 (3) agrees that service of all process in any such proceeding in any such court may be made by registered or certified mail,
return receipt requested, to such party at its address provided in accordance with Section 7.7; 
 (4)
agrees that service as provided in clause (3) above is sufficient to confer personal jurisdiction over such party in any such proceeding in any such court and otherwise constitutes effective and binding service in every respect; and 

(5) agrees that each party hereto retains the right to serve process in any other manner permitted by law or to bring
proceedings against any party in the courts of any other jurisdiction. 
 SECTION 7.17 Waiver of Jury Trial. Each party
to this Agreement waives its rights to a jury trial of any claim or cause of action based upon or arising under this Agreement or any of the other Security Documents or any dealings between them relating to the subject matter of this Agreement or
the intents and purposes of the other Security Documents. The scope of this waiver is intended to be all-encompassing of any and all disputes that may be filed in any court and that relate to the subject matter of this Agreement and the other
Security Documents, including contract claims, tort claims, breach of duty claims and all other common law and statutory claims. Each party to this Agreement acknowledges that this waiver is a material inducement to enter into a business
relationship, that each party hereto has already relied on this waiver in entering into this Agreement, and that each party hereto will continue to rely on this waiver in its related future dealings. Each party hereto further warrants and represents
that it has reviewed this waiver with its legal counsel and that it knowingly and voluntarily waives its jury trial rights following consultation with legal counsel. This waiver is irrevocable, meaning that it may not be modified either orally or in
writing (other than by a mutual written waiver specifically referring to this Section 7.17 and executed by each of the parties hereto), and this waiver will apply to any subsequent amendments, renewals, supplements or modifications of or to
this Agreement or any of the other Security Documents or to any other documents or agreements relating thereto. In the event of litigation, this Agreement may be filed as a written consent to a trial by the court. 
  

 COLLATERAL TRUST AGREEMENT 
  

 57 

 SECTION 7.18 Counterparts. This Agreement may be executed in any number of
counterparts (including by facsimile or electronic transmission), each of which when so executed and delivered will be deemed an original, but all such counterparts together will constitute but one and the same instrument. 
 SECTION 7.19 Effectiveness. This Agreement will become effective upon the execution of a counterpart hereof by each of the parties
hereto on the date hereof and receipt by each party of written notification of such execution and written or telephonic authorization of delivery thereof. 
 SECTION 7.20 Additional Guarantors. Stream will cause each Subsidiary that becomes a Guarantor or is required by any Secured Debt Document to become a party to this Agreement to become a party to
this Agreement, for all purposes of this Agreement, by causing such Subsidiary to execute and deliver to the Collateral Trustee a Collateral Trust Joinder, whereupon such Subsidiary will be bound by the terms hereof to the same extent as if it had
executed and delivered this Agreement as of the date hereof. Stream shall promptly provide each Secured Debt Representative with a copy of each Collateral Trust Joinder executed and delivered pursuant to this Section 7.20; provided,
however, that the failure to so deliver a copy of the Collateral Trust Joinder to any then existing Secured Debt Representative shall not affect the inclusion of such Person as a Guarantor if the other requirements of this Section 7.20
are complied with. 
 SECTION 7.21 Continuing Nature of this Agreement. This Agreement, including the subordination
provisions hereof, will be reinstated if at any time any payment or distribution in respect of any of the Priority Lien Obligations is rescinded or must otherwise be returned in an Insolvency or Liquidation Proceeding or otherwise by any holder of
Priority Lien Obligations or Priority Lien Representative or any representative of any such party (whether by demand, settlement, litigation or otherwise). In the event that all or any part of a payment or distribution made with respect to the
Priority Lien Obligations is recovered from any holder of Priority Lien Obligations or any Priority Lien Representative in an Insolvency or Liquidation Proceeding or otherwise, such payment or distribution received by any holder of Subordinated Lien
Obligations or Subordinated Lien Representative with respect to the Subordinated Lien Obligations from the proceeds of any Collateral at any time after the date of the payment or distribution that is so recovered, whether pursuant to a right of
subrogation or otherwise, that Subordinated Lien Representative or that holder of a Subordinated Lien Obligation, as the case may be, will forthwith deliver the same to the Collateral Trustee, for the account of the holders of the Priority Lien
Obligations and other Obligations secured by a Permitted Prior Lien, to be applied in accordance with Section 3.4. Until so delivered, such proceeds will be held by that Subordinated Lien Representative or that holder of a Subordinated Lien
Obligation, as the case may be, for the benefit of the holders of the Priority Lien Obligations and other Obligations secured by a Permitted Prior Lien. 
 SECTION 7.22 Insolvency. This Agreement will be applicable both before and after the commencement of any Insolvency or Liquidation Proceeding by or against Stream or any 
  

 COLLATERAL TRUST AGREEMENT 
  

 58 

 
Guarantor. The relative rights, as provided for in this Agreement, will continue after the commencement of any such Insolvency or Liquidation Proceeding on the same basis as prior to the date of
the commencement of any such case, as provided in this Agreement. 
 SECTION 7.23 Rights and Immunities of Secured Debt
Representatives. The Secured Debt Representatives will be entitled to all of the rights, protections, immunities and indemnities set forth in the Indenture and any future Secured Debt Representative will be entitled to all of the rights,
protections, immunities and indemnities set forth in the credit agreement, indenture or other agreement governing the applicable Secured Debt with respect to which such Person is acting or will act as representative, in each case as if specifically
set forth herein. In no event will any Secured Debt Representative be liable for any act or omission on the part of Stream or any Guarantor or the Collateral Trustee hereunder. 
 SECTION 7.24 Parallel Debt 
 (A) Stream International Europe B.V. (“Stream BV”) hereby irrevocably and unconditionally undertakes to pay to the Collateral Trustee, acting on its own behalf (in Dutch: voor zich) and
not as agent for any Person, amounts equal to the aggregate amount payable (verschuldigd) in respect of the Principal Obligations (such payment undertaking to the Collateral Trustee, hereinafter referred to as the “Parallel
Debt”). 
 (B) The Parallel Debt will become due and payable (opeisbaar) as and when one or more
of the Principal Obligations becomes due and payable without any further notice being required. 
 (C) Each of
the parties to this Agreement, and the Collateral Trustee on behalf of the holders of Priority Lien Debt, hereby acknowledges that: (x) the Parallel Debt constitutes an undertaking, obligation and liability of Stream BV to the Collateral
Trustee which is transferable and separate and independent from, and without prejudice to, the Principal Obligations and (y) the Parallel Debt represents the Collateral Trustee’s own separate and independent claim (eigen en zelfstandige
vordering) to receive payment of the Parallel Debt from Stream BV, it being understood that the amount which may become payable by Stream BV under or pursuant to the Parallel Debt from time to time shall never exceed the aggregate amount which
is payable under the relevant Principal Obligations from time to time. 
 (D) For the avoidance of doubt, each of
the parties to this Agreement, and the Collateral Trustee on behalf of the holders of Priority Lien Debt, hereby confirms that the claim of the Collateral Trustee against Stream BV in respect of the Parallel Debt and the claims of any holder of
Priority Lien Debt against the parties in respect of the Principal Obligations payable to such holder of Priority Lien Debt do not constitute common property (een gemeenschap) within the meaning of Article 3:166 of the Dutch Civil Code and
that the provision relating to such common property shall not apply. If, however, it shall be held that such claim of the Collateral Trustee and such claims of any holder of Priority Lien Debt do constitute such common property and such provisions
do apply, the parties to this Agreement agree that this Agreement shall constitute the administration agreement (beheersregeling) within the meaning of Article 3:168 Dutch Civil Code. 
  

 COLLATERAL TRUST AGREEMENT 
  

 59 

 (E) For the avoidance of doubt, the parties hereto confirm that this
Agreement, and the Collateral Trustee on behalf of the holders of Priority Lien Debt, is not to be construed as an agreement as referred to in Article 6:16 Dutch Civil Code and that Article 6:16 Dutch Civil Code shall not apply, and therefore, that
the provisions relating to common property (een gemeenschap) within the meaning of Article 3:166 Dutch Civil Code shall not apply by analogy to the relationship between the Collateral Trustee and any Lender on the one hand and Stream BV on
the other hand. 
 To the extent the Collateral Trustee irrevocably (onaantastbaar) receives any amount in payment of the
Parallel Debt (the “Received Amount”), the Principal Obligations shall be reduced by an aggregate amount (the “Deductible Amount”) equal to the Received Amount in the manner as if the Deductible Amount were received
as a payment of the Principal Obligations. For the avoidance of doubt, to the extent the Collateral Trustee irrevocably (onaantastbaar) receives any amount in payment of the Principal Obligations, the Parallel Debt shall be reduced
accordingly as if such payment was received as a payment of the Parallel Debt. 
 SECTION 7.25 Intercreditor Agreement.
Each Person that is secured hereunder, by accepting the benefits of the security provided hereby, (i) consents (or is deemed to consent), to the subordination of Liens provided for in the Intercreditor Agreement, (ii) agrees (or is deemed
to agree) that it will be bound by, and will take no actions contrary to, the provisions of the Intercreditor Agreement, (iii) authorizes (or is deemed to authorize) the Noteholder Collateral Trustee (as defined in the Intercreditor Agreement)
on behalf of such Person to enter into, and perform under, the Intercreditor Agreement and (iv) acknowledges (or is deemed to acknowledge) that a copy of the Intercreditor Agreement was delivered, or made available, to such Person. 

[Remainder of this Page Intentionally Left Blank] 
  

 COLLATERAL TRUST AGREEMENT 
  

 60 

 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by their
respective officers or representatives as of the day and year first above written. 
  

					
	STREAM GLOBAL SERVICES, INC.
		
	By:	 	 /s/ R. Scott Murray

		 	Name:	 	R. Scott Murray
		 	Title:	 	President, CEO and Acting Chief Financial Officer
	
	STREAM HOLDINGS CORPORATION
		
	By:	 	 /s/ R. Scott Murray

		 	Name:	 	R. Scott Murray
		 	Title:	 	President, CEO and Chief Financial Officer
	
	STREAM INTERNATIONAL INC.
		
	By:	 	 /s/ R. Scott Murray

		 	Name:	 	R. Scott Murray
		 	Title:	 	President, CEO and Chief Financial Officer
	
	STREAM INTERNATIONAL EUROPE B.V.
		
	By:	 	 /s/ R. Scott Murray

		 	Name:	 	R. Scott Murray
		 	Title:	 	Director
	
	STREAM NEW YORK INC.
		
	By:	 	 /s/ R. Scott Murray

		 	Name:	 	R. Scott Murray
		 	Title:	 	President, CEO and Chief Financial Officer

  

 COLLATERAL TRUST AGREEMENT 
  

 61 

					
	ETELECARE GLOBAL SOLUTIONS-US, INC.
		
	By:	 	 /s/ R. Scott Murray

		 	Name:	 	R. Scott Murray
		 	Title:	 	President and Chief Executive Officer
	
	ETELECARE GLOBAL SOLUTIONS-AZ, INC.
		
	By:	 	 /s/ R. Scott Murray

		 	Name:	 	R. Scott Murray
		 	Title:	 	President and Chief Executive Officer

  

 COLLATERAL TRUST AGREEMENT 
  

 62 

					
	Wells Fargo Bank, National Association, as Trustee under the Indenture
		
	By:	 	 /s/ Martin G. Reed

		 	Name:	 	Martin G. Reed
		 	Title:	 	Vice President

  

 COLLATERAL TRUST AGREEMENT 
  

 63 

					
	Wilmington Trust FSB, as Collateral Trustee
		
	By:	 	 /s/ Peter Finkel

		 	Name:	 	Peter Finkel
		 	Title:	 	Vice President

  

 COLLATERAL TRUST AGREEMENT 
  

 64 

 EXHIBIT A 
 to Collateral Trust Agreement 
 FORM OF 
 ADDITIONAL SECURED DEBT DESIGNATION 
 Reference is made to the Collateral Trust Agreement dated as of October [    ], 2009 (as amended, supplemented, amended and restated or otherwise modified and in effect from time to
time, the “Collateral Trust Agreement”) among Stream Global Services, Inc., a Delaware corporation (“Stream”), the Guarantors from time to time party thereto,
[            ], as Trustee under the Indenture (as defined therein), the other Secured Debt Representatives from time to time party thereto and
[            ], as Collateral Trustee. Capitalized terms used but not otherwise defined herein shall have the meaning set forth in the Collateral Trust Agreement. This Additional
Secured Debt Designation is being executed and delivered in order to designate additional secured debt as either Priority Lien Debt or Subordinated Lien Debt entitled to the benefit of the Collateral Trust Agreement. 
 The undersigned, the duly appointed [specify title] of Stream hereby certifies on behalf of Stream that: 
 (A) [insert name of Stream or Guarantor] intends to incur additional Secured Debt
(“Additional Secured Debt”) which will be [select appropriate alternative] [Priority Lien Debt permitted by each applicable Secured Document to be secured by a Priority Lien Equally and
Ratably with all previously existing and future Priority Lien Debt] or [Subordinated Lien Debt permitted by each applicable Secured Document to be secured with a Subordinated Lien Equally and Ratably with all previously existing and
future Subordinated Lien Debt]; 
 (B) the name and address of the Secured Debt Representative for the
Additional Secured Debt for purposes of Section 7.7 of the Collateral Trust Agreement is: 
  

					
		
	  
	 	
		
	  
	 	
			
	 Telephone:
	 	  
	 	
			
	 Fax:
	 	  
	 	

 (C) Stream has caused a copy of this Additional Secured Debt
Designation to be delivered to each existing Secured Debt Representative. 
  

 A-1 

 IN WITNESS WHEREOF, Stream has caused this Additional Secured Debt Designation to be duly
executed by the undersigned officer as of                     ,     , 20    .

  

			
	 STREAM GLOBAL SERVICES, INC.

		
	 By
	 	  

			
	 Name:
	 	
	 Title:
	 	
	
	 STREAM HOLDINGS CORPORATION

			
		
	 By
	 	  

			
	 Name:
	 	
	 Title:
	 	
	
	 STREAM INTERNATIONAL INC.

			
		
	 By
	 	  

			
	 Name:
	 	
	 Title:
	 	
	
	 STREAM INTERNATIONAL EUROPE B.V.

			
		
	 By
	 	  

			
	 Name:
	 	
	 Title:
	 	

  

 A-2 

			
	 STREAM NEW YORK INC.

			
		
	 By
	 	  

			
	 Name:
	 	
	 Title:
	 	
	
	 ETELECARE GLOBAL SOLUTIONS-US, INC.

			
		
	 By
	 	  

			
	 Name:
	 	
	 Title:
	 	
	
	 ETELECARE GLOBAL SOLUTIONS-AZ, INC.

			
		
	 By
	 	  

			
	 Name:
	 	
	 Title:
	 	

  

 A-3 

 Acknowledgement of Receipt 
 The undersigned, the duly appointed Collateral Trustee under the Collateral Trust Agreement, hereby acknowledges receipt of an executed copy of this
Additional Secured Debt Designation. 
  

			
	 Wilmington Trust FSB, as Collateral Trustee

			
		
	 By
	 	  

			
	 Name:
	 	
	 Title:
	 	

			
		
	 By
	 	  

			
	 Name:
	 	
	 Title:
	 	

  

 A-4 

 EXHIBIT B 
 to Collateral Trust Agreement 
 FORM OF 
 COLLATERAL TRUST JOINDER – ADDITIONAL DEBT 
 Reference is made to the Collateral Trust Agreement dated as of October [    ], 2009 (as amended, supplemented, amended and restated or otherwise modified and in effect from time to
time, the “Collateral Trust Agreement”) among Stream Global Services, Inc., a Delaware corporation (“Stream”), the Guarantors from time to time party thereto,
[            ], as Trustee under the Indenture (as defined therein), the other Secured Debt Representatives from time to time party thereto and
[            ], as Collateral Trustee. Capitalized terms used but not otherwise defined herein shall have the meaning set forth in the Collateral Trust Agreement. This Collateral
Trust Joinder is being executed and delivered pursuant to Section 3.8 of the Collateral Trust Agreement as a condition precedent to the debt for which the undersigned is acting as agent being entitled to the benefits of being Additional Secured
Debt under the Collateral Trust Agreement. 
 1. Joinder. The undersigned,
                            , a
                            , (the “New Representative”) as [trustee,
administrative agent] under that certain [describe applicable indenture, credit agreement or other document governing the Additional Secured Debt] hereby agrees to become party as [a Subordinated Lien
Representative] [a Priority Lien Representative] under the Collateral Trust Agreement for all purposes thereof on the terms set forth therein, and to be bound by the terms of the Collateral Trust Agreement as fully as if the
undersigned had executed and delivered the Collateral Trust Agreement as of the date thereof. 
 2. Lien Sharing and Priority
Confirmation. 
 [Option A: to be used if Additional Debt is Priority Lien Debt] The undersigned
New Representative, on behalf of itself and each holder of Obligations in respect of the Series of Priority Lien Debt for which the undersigned is acting as Priority Lien Representative hereby agrees, for the enforceable benefit of all holders of
each existing and future Series of Priority Lien Debt and Series of Subordinated Lien Debt, each existing and future Subordinated Lien Representative, each other existing and future Priority Lien Representative and each existing and future holder of
Permitted Prior Liens and as a condition to being treated as Secured Debt under the Collateral Trust Agreement: 
 (a) that all Priority Lien Obligations will be and are secured Equally and Ratably by all Priority Liens at any time granted by Stream or any Guarantor to secure any Obligations in respect of any Series of Priority Lien Debt, whether or not
upon property otherwise constituting collateral for such Series of Priority Lien Debt, and that all such Priority Liens will be enforceable by the Collateral Trustee for the benefit of all holders of Priority Lien Obligations Equally and Ratably;

  

 B-1 

 (b) that the New Representative and each holder of Obligations in respect of
the Series of Priority Lien Debt for which the undersigned is acting as Priority Lien Representative are bound by the provisions of the Collateral Trust Agreement, including the provisions relating to the ranking of Priority Liens and the order of
application of proceeds from the enforcement of Priority Liens; and 
 (c) to the terms of the Collateral Trust
Agreement and the Intercreditor Agreement and the Collateral Trustee’s performance of, and directing the Collateral Trustee to perform, its obligations under the Collateral Trust Agreement and the Intercreditor Agreement. [or]

 [Option B: to be used if Additional Debt is Subordinated Lien Debt] The undersigned New Representative,
on behalf of itself and each holder of Obligations in respect of the Series of Subordinated Lien Debt for which the undersigned is acting as Subordinated Lien Representative hereby agrees, for the enforceable benefit of all holders of each existing
and future Series of Priority Lien Debt and Series of Subordinated Lien Debt, each existing and future Priority Lien Representative, each other existing and future Subordinated Lien Representative and each existing and future holder of Permitted
Prior Liens and as a condition to being treated as Secured Debt under the Collateral Trust Agreement: 
 (a) that
all Subordinated Lien Obligations will be and are secured Equally and Ratably by all Subordinated Liens at any time granted by Stream or any Guarantor to secure any Obligations in respect of any Series of Subordinated Lien Debt, whether or not upon
property otherwise constituting collateral for such Series of Subordinated Lien Debt, and that all such Subordinated Liens will be enforceable by the Collateral Trustee for the benefit of all holders of Subordinated Lien Obligations Equally and
Ratably; 
 (b) that the New Representative and each holder of Obligations in respect of the Series of
Subordinated Lien Debt for which the undersigned is acting as Subordinated Lien Representative are bound by the provisions of the Collateral Trust Agreement and the Intercreditor Agreement, including the provisions relating to the ranking of
Subordinated Liens and the order of application of proceeds from the enforcement of Subordinated Liens; and 
 (c) to the terms of the Collateral Trust Agreement and the Intercreditor Agreement and the Collateral Trustee’s performance of, and directing the Collateral Trustee to perform, its obligations under the Collateral Trust Agreement and
the Intercreditor Agreement. 
 3. Governing Law and Miscellaneous Provisions. The provisions of Article 7 of the
Collateral Trust Agreement will apply with like effect to this Collateral Trust Joinder. 
  

 B-2 

 IN WITNESS WHEREOF, the parties hereto have caused this Collateral Trust Joinder to be
executed by their respective officers or representatives as of                     , 20    . 
  

 B-3 

					
	[INSERT NAME OF NEW REPRESENTATIVE]
		
	 By:
	 	  

		 	Name:	 	  

		 	Title:	 	  

  

 B-4 

 The Collateral Trustee hereby acknowledges receipt of this Collateral Trust Joinder and agrees to act as
Collateral Trustee for the New Representative and the holders of the Obligations represented thereby: 
  

	
	 Wilmington Trust FSB, as Collateral Trustee

			
		
	 By
	 	  

			
	 Name:
	 	
	 Title:
	 	

			
		
	 By
	 	  

			
	 Name:
	 	
	 Title:
	 	

  

 B-5 

 EXHIBIT C 
 to Collateral Trust Agreement 
 FORM OF 
 COLLATERAL TRUST JOINDER – ADDITIONAL GUARANTOR 
 Reference is made to the Collateral Trust Agreement dated as of October [    ], 2009 (as amended, supplemented, amended and restated or otherwise modified and in effect from
time to time, the “Collateral Trust Agreement”) among Stream Global Services, Inc., a Delaware corporation (“Stream”), the Guarantors from time to time party thereto,
[            ], as Trustee under the Indenture (as defined therein), the other Secured Debt Representatives from time to time party thereto and
[            ], as Collateral Trustee. Capitalized terms used but not otherwise defined herein shall have the meaning set forth in the Collateral Trust Agreement. This Collateral
Trust Joinder is being executed and delivered pursuant to Section 7.20 of the Collateral Trust Agreement. 
 1.
Joinder. The undersigned,                             , a
                                , hereby agrees to become party as a Guarantor
under the Collateral Trust Agreement for all purposes thereof on the terms set forth therein, and to be bound by the terms of the Collateral Trust Agreement as fully as if the undersigned had executed and delivered the Collateral Trust Agreement as
of the date thereof. 
 2. Governing Law and Miscellaneous Provisions. The provisions of Article 7 of the Collateral
Trust Agreement will apply with like effect to this Collateral Trust Joinder. 
  

 C-1 

 IN WITNESS WHEREOF, the parties hereto have caused this Collateral Trust Joinder to be
executed by their respective officers or representatives as of                 , 20    . 
  

	
	 [                                       
                             ]

			
		
	 By
	 	  

			
	 Name:
	 	
	 Title:
	 	

  

 C-2 

 The Collateral Trustee hereby acknowledges receipt of this Collateral Trust Joinder and agrees to act as
Collateral Trustee with respect to the Collateral pledged by the new Guarantor: 
  

	
	 Wilmington Trust FSB, as Collateral Trustee

			
		
	 By
	 	  

			
	 Name:
	 	
	 Title:
	 	

			
		
	 By
	 	  

			
	 Name:
	 	
	 Title:
	 	

  

 C-3 

 EXHIBIT D 
 to Collateral Trust Agreement 
 FORM OF INTERCREDITOR AGREEMENT 

 

 D-1 

 EXHIBIT E 
 to Collateral Trust Agreement 
 FORM OF SECURITY AGREEMENT 
  

 E-1

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