Document:

Executive Employment Agreement

 Exhibit 10.1 
 EMPLOYMENT AGREEMENT 
 THIS EMPLOYMENT AGREEMENT (this
“Agreement”) is made and entered into as of July 9, 2012 (the “Effective Date”), between Aspect Software, Inc., a Delaware corporation (the “Company”), and Robert Krakauer
(“Employee”). 
 The Company and Employee desire to enter into this Agreement to provide the terms on which
Employee will serve as the Chief Financial Officer (CFO), an Executive Vice President of the Company. 
 The parties hereto
agree as follows: 
 1. Employment. The Company hereby employs Employee, and Employee hereby accepts employment with the
Company, upon the terms and conditions set forth in this Agreement for the period beginning as of the Effective Date and ending as provided in Section 4 hereof (the “Employment Period”). 

2. Position and Duties. 
 (a) During the Employment Period, Employee will serve as the Chief Financial Officer and an Executive Vice President of the Company, subject to the overall direction and authority of Employee’s
manager or supervisor as designated by the Company from time to time. 
 (b) Employee will devote his or her reasonable best
efforts and his or her full business time and attention to the business and affairs of the Company and its affiliates; provided that nothing in this Section 2(b) will prohibit Employee from devoting a reasonable amount of time to
charitable or other similar activities. Employee will perform his or her duties and responsibilities hereunder to the best of his or her abilities in a diligent, trustworthy, businesslike and efficient manner. 

3. Base Salary and Benefits. 
 (a) During the Employment Period, Employee’s base salary will be $375,000 per annum and will be subject to review by the Company’s Chief Executive Officer (the “CEO”) on an
annual basis (the “Base Salary”), which salary will be payable in regular installments in accordance with the Company’s general payroll practices and will be subject to customary withholding. 

(b) During the Employment Period, Employee will be entitled to participate in all of the Company’s employee benefit programs for
which managerial employees of the Company are generally eligible (including with respect to paid time off, sick days and paid Company holidays) in accordance with the terms and conditions of such programs as the same may be amended or modified from
time to time. 

 (c) During each fiscal year of the Employment Period, Employee will be entitled to earn an
annual bonus in the amount of (i) up to 65% of Employee’s Base Salary upon the achievement of annual plan goals (the “Target Bonus”) and (ii) up to 80% of Employee’s Base Salary (inclusive of the Target Bonus)
upon the achievement of annual stretch goals (the “Stretch Bonus”). Employee’s annual plan performance targets and annual stretch performance targets will be established annually by the Board in its sole discretion. Any bonus
earned with respect to any partial fiscal year (if any) during the Employment Period will be prorated based upon the number of days elapsed in such fiscal year. In order to comply with the requirements of Section 409A of the Internal Revenue
Code of 1986, as amended and the regulations and guidance promulgated thereunder (collectively, “Code Section 409A”), it is agreed that the bonus (if any) earned under this Section 3(c) shall be paid no later than (but may
be paid earlier in accordance with the Company’s usual practices) March 15th of the calendar year immediately following the calendar year in which the fiscal year to which such bonus relates ended. 

(d) The Company will reimburse Employee for all reasonable expenses incurred by him in the course of performing his or her duties under
this Agreement which are consistent with the Company’s policies in effect from time to time with respect to travel, entertainment and other business expenses, subject to the Company’s requirements with respect to reporting and
documentation of such expenses. To the extent that any reimbursements or in-kind benefits under this Agreement constitute “Non-qualified Deferred Compensation” for purposes of Code Section 409A, (i) all such expenses, benefits or
other reimbursements under this Agreement shall be made on or prior to the last day of the taxable year following the taxable year in which such expenses were incurred by Employee, (ii) any right to such reimbursement or in kind benefits is not
subject to liquidation or exchange for another benefit, and (iii) no such reimbursement, expenses eligible for reimbursement, or in-kind benefits provided in any taxable year shall in any way affect the expenses eligible for reimbursement, or
in-kind benefits to be provided in any other taxable year. 
 (e) Employee is expected to be working full time out of the
Chelmsford, MA office from date of hire. The Company will reimburse Employee for (i) all eligible relocation expenses incurred by him in the course of his relocation to the Chelmsford, MA area and (ii) personal transitional eligible
expenses (e.g., temporary housing, travel to and from Phoenix and a onetime family house hunting trip) incurred prior to December 1, 2013 (the “Relocation Expenses”), subject to the Company’s requirements with respect to
reporting and documentation of such expenses, and to the extent that the reimbursement of any Relocation Expenses results in taxable income to Employee (without any offsetting deduction), the Company shall pay to Employee an additional amount (the
“Relocation Gross-Up”) such that the net after-tax proceeds to Employee of the reimbursement of his Relocation Expenses and the Relocation Gross-Up (at his then-current combined state and federal marginal income tax rates, taking
into account the deductibility of state and local income taxes for federal income tax purposes) is equal to Employee’s reimbursable Relocation Expenses; provided that the amount of Relocation Expenses subject to reimbursement under this
Section 3(e) shall not exceed $85,000 (which limitation shall not include the Relocation Gross-Up). If the Employment Period terminates as a result of Employee’s resignation without Good Reason prior to the one year anniversary of
the Effective Date, he shall repay the Company all amounts reimbursed by the Company pursuant to this Section 3(e). 

(f) The Company shall, or shall cause Parent (as defined below) to, pay to Employee a cash bonus (“Sale Bonus”) upon a
Change of Control (as defined below), as of the date of and in connection with the closing of a Change of Control, equal to 0.85% of the Equity Value of the Company to the extent such Equity Value exceeds $429,600,000; provided that such Sale Bonus
shall in no circumstances exceed $1,737,400; and provided further that Employee remains an employee of the Company on such date. Notwithstanding the foregoing, if Employee’s employment with the Company is terminated by the Company without Cause
or due to Employee’s resignation for Good Reason within three (3) months prior to the execution of a definitive agreement that results in the Change of Control contemplated by such Agreement, then the Company shall pay Executive the Sale Bonus
as if Executive were still employed by the Company on the date of the Change of Control. 
 (g) If any payment that Employment
is eligible to receive as a Sale Bonus, when combined with any other payment or benefit Employment is eligible to receive as a result of a Change of Control or the termination of Executive’s employment with any the Company, would (i) constitute
a “parachute payment” within the meaning of Section 280G of the Code, and (ii) but for this sentence, be subject to the excise tax imposed by Section 4999 of the Code (“Excise Tax”), then such Sale Bonus shall be reduced
to the Reduced Amount (as defined below). A payment shall not be considered a parachute payment for purposes of this paragraph if such payment is approved by the equity holders of the Company in accordance with Section 280G(b)(5) of the Code and the
regulations thereunder (the “Approval Exemption”), and at the time of such approval, no stock or equity interests of the Company is readily tradable on an established securities market or otherwise. The Company will use its
reasonable efforts to cause any potential parachute payments to be disclosed to and submitted for approval by the equity holders of the Company in accordance with the Approval Exemption. The “Reduced Amount” shall be the largest
portion of the Bonus that would result in no portion of the Bonus being subject to the Excise Tax. 

  
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 4. Term. 
 (a) The Employment Period will commence as of the Effective Date and will terminate upon the first to occur of (i) Employee’s resignation (with or without Good Reason (as defined in
Section 4(g) below)), death or Disability (as defined in Section 4(e) below), (ii) termination by the Company at any time for Cause (as defined in Section 4(f) below) or without Cause, (iii) the fifth
anniversary of the Effective Date and (iv) the consummation of a Qualifying Change of Control. 
 (b) Subject to the other
terms and conditions of this Section 4(b), if the Employment Period is terminated by the Company without Cause or by Employee with Good Reason during the term of this Agreement, Employee will be entitled to continue to receive his Base
Salary described in Section 3(a) above during the twelve (12) month period immediately following any such termination (subject to the following sentence, the “Severance Period”). If Employee is eligible for and
elects to receive continuation group health coverage mandated by Section 4980B of the Internal Revenue Code or similar state laws (“COBRA”) during the Severance Period, Employee will be responsible for paying such COBRA
premiums and the Company will reimburse Employee for the amount of the COBRA premiums; provided, however, that the Company shall have no obligation to reimburse Employee with respect to such COBRA premiums to the extent that the Company reasonably
determines that reimbursement of such COBRA premiums could result in the imposition of excise taxes on the Company for any failure to comply with the nondiscrimination requirements of the Patient Protection and Affordable Care Act of 2010, as
amended, and the Health Care and Education Reconciliation Act of 2010, as amended Any amounts payable under this Section 4(b) will be payable at such times as such amounts would have been payable had Employee’s employment not been
terminated. Notwithstanding anything in this Agreement to the contrary, the Company will have no obligation to pay any amounts payable under this Section 4(b) during such times as Employee is in breach of Sections 5, 6 or 7
hereof. As a condition to the Company’s obligations (if any) to make the payments described in this Section 4(b), Employee will execute and deliver a general release in the form attached hereto as Exhibit A (the
“General Release”). Employee shall forfeit all rights to payments and benefits described in this Section 4(b) unless the General Release is signed and delivered (and no longer subject to revocation) within sixty
(60) days following the date of Employee’s separation from service (it being agreed that the Company shall provide notice to Employee not less than ten (10) business days prior to the expiration of such period). To the extent any such
cash payment or continuing benefit to be provided is not nonqualified deferred compensation subject to Code Section 409A, as determined by the Company in its sole discretion, then such payment or benefit shall commence upon the first scheduled
payment date immediately after the date the release is executed and no longer subject to revocation (the “Release Effective Date”). The first such cash payment shall include payment of all amounts that otherwise would have been due
prior to the Release Effective Date under the terms of this Section 4(b) applied as though such payments commenced immediately upon Employee’s separation from service, and any payments made thereafter shall continue as provided
herein. 

  
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The delayed benefits shall in any event expire at the time such benefits would have expired had such benefits commenced immediately following Employee’s separation from service. To the
extent any such cash payment or continuing benefit to be provided is nonqualified deferred compensation subject to Code Section 409A, as determined by the Company in its sole discretion, then such payments or benefits shall be made or commence
upon the sixtieth (60th) day following Employee’s separation from service. The first such cash payment shall include payment of all amounts that otherwise would have been due prior thereto under the terms of this Section 4(b)
had such payments commenced immediately upon the Executive’s separation from service, and any payments made thereafter shall continue as provided therein. The delayed benefits shall in any event expire at the time such benefits would have
expired had such benefits commenced immediately following the Executive’s separation from service. The Company may provide, in its sole discretion, that Employee may continue to participate in any benefits delayed pursuant to this section
during the period of such delay, provided that Employee shall bear the full cost of such benefits during such delay period. Upon the date such benefits would otherwise commence pursuant to this Section 4(b), the Company may reimburse
Employee the Company’s share of the cost of such benefits, if any, had such benefits commenced immediately upon Employee’s separation from service. Any remaining benefits shall be reimbursed or provided by the Company in accordance with
the schedule and procedures specified therein. 
 (c) If the Employment Period is terminated for any reason other than by the
Company without Cause or by Employee with Good Reason, Employee will be entitled only to receive his or her Base Salary through the date of termination. 
 (d) Except as otherwise expressly provided in Section 4(b) and Section 3(f) above, all of Employee’s rights to salary, bonuses, fringe benefits and other compensation hereunder (if
any) which accrue or become payable after the termination of the Employment Period will cease upon such termination. The Company may offset any amounts Employee owes the Company or its affiliates against any amounts the Company owes Employee
hereunder. Employee’s termination of employment with the Company for any reason shall be deemed to automatically remove Employee, without further action, from any and all offices held by Employee with the Company or its affiliates, and Employee
agrees to promptly sign and submit notice(s) of resignation or any other documents reasonably requested in order to effect the removal of Employee from any such offices. 

(e) For purposes of this Agreement, “Disability” (i) means any physical or mental
incapacitation which results in Employee’s inability to perform his or her duties and responsibilities for the Company for a total of 120 days during any twelve-month period, as determined by the CEO in his good faith judgment and
(ii) will be deemed to have occurred on the 120th day
of such inability to perform. 
 (f) For purposes of this Agreement, “Cause” means (i) a material breach
by Employee of his duties and responsibilities which is not promptly remedied following delivery of written notice by the Company specifying such breach, (ii) the commission by Employee of a felony or any other crime involving moral turpitude,
(iii) the commission by Employee of any act or omission involving theft, fraud, breach of trust or any material act of dishonesty involving the 

  
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Company or its subsidiaries or any of its customers, suppliers or other business relations or (iv) a significant violation by executive of the code of conduct of the Company or its
subsidiaries or of any statutory or common law duty of loyalty to the Company or its subsidiaries. 
 (g)
For purposes of this Agreement, “Good Reason” means Employee resigns his employment with the Company as a result of one or more of the following reasons: (i) the Company materially reduces the amount of Employee’s Base
Salary or the employee benefits provided by the Company and its subsidiaries to Employee, other than any such reduction that affects, or that is similar to a change in benefits that affects, one or more other similarly situated employees of the
Company and its subsidiaries or (ii) the Company changes Employee’s principal place of business to a location more than 30 miles from Chelmsford, MA; provided that Employee must deliver the Company written notice of his resignation for
Good Reason no later than 30 days after the occurrence of any such event in order for Employee’s resignation with Good Reason to be effective hereunder, such resignation will not be effective until the 30th day following receipt of such written notice by the Company and such
resignation shall not be deemed to be for “Good Reason” hereunder unless the circumstance giving rise to Employee’s “Good Reason” remains uncured at the end of such 30-day period. 

(h) For purposes of this Agreement, “Change of Control” means (i) any sale or transfer by Aspect Software Group
Holdings, Ltd., the Company’s parent company (“Parent”) or its subsidiaries of all or substantially all of their assets on a consolidated basis (for purposes hereof, “all or substantially all” shall have the meaning
given to such term under Delaware law) to an unaffiliated third party, (ii) any consolidation, merger or other reorganization of Parent with or into any other entity or entities as a result of which (A) any person or group other than
investment funds managed by Golden Gate Capital and/or investment funds managed by Oak Investment Partners obtains possession of the voting power (under ordinary circumstances) to elect a majority of the surviving corporation’s board of
directors or (B) investment funds managed by Golden Gate Capital and/or investment funds managed by Oak Investment Partners cease to own, collectively, at least 20% (by value) of the surviving corporation’s shares of capital stock or
(iii) any issuance, sale or transfer to any third party of shares of the Company’s or Parent’s capital stock by the holders thereof as a result of which (A) any person or group other than investment funds managed by Golden Gate
Capital and/or investment funds managed by Oak Investment Partners obtains possession of the voting power (under ordinary circumstances) to elect a majority of the board of directors or (B) investment funds managed by Golden Gate Capital and/or
investment funds managed by Oak Investment Partners cease to own, collectively, at least 20% (by value) of the Company’s or Parent’s shares of capital stock. 
 (i) For purposes of this Agreement, a “Qualifying Change of Control” means any Change of Control pursuant to or as a result of which Employee or his permitted transferee(s) receive at
least $1,000,000 in gross proceeds in connection with any equity or equity-linked interest (including “phantom” equity, including the Sale Bonus) of Parent or its successor or options or other rights to acquire the same. 

5. Confidential Information. Employee acknowledges that the information, observations and data (including, without limitation,
trade secrets, know-how, research and 

  
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product plans, customer lists, software, inventions, processes, formulas, technology, designs, drawings, specifications, marketing and advertising materials, distribution and sales methods and
systems, sales and profit figures and other technical and business information) concerning the business or affairs of the Company or any of its affiliates obtained by him or her while employed by the Company (“Confidential
Information”) are the property of the Company or such affiliate. Therefore, Employee agrees that he or she shall not disclose to any unauthorized person or use for his or her own purposes any Confidential Information without the prior
written consent of the Company, unless and to the extent that the aforementioned matters become generally known to and available for use by the public other than as a result of Employee’s acts or omissions to act. Employee will deliver to the
Company at the termination of the Employment Period, or at any other time the Company may request, all memoranda, notes, plans, records, reports, computer tapes, printouts and software and other documents and data (and copies thereof) to the extent
containing Confidential Information or Work Product (as defined in Section 6 below) of the Company or any of its affiliates which he or she may then possess or have under his or her control. 

6. Inventions and Patents. Employee acknowledges that all inventions, innovations, improvements, developments, methods, designs,
analyses, drawings, reports and all similar or related information (whether or not patentable) which relate to the Company’s or any of its affiliates’ actual or anticipated business, research and development or existing or future products
or services and which are conceived, developed or made by Employee while employed by the Company (“Work Product”) belong to the Company or such affiliate. Employee shall promptly disclose such Work Product to the Company and perform
all actions requested by the Company (whether during or after the Employment Period) to establish and confirm such ownership (including, without limitation, assignments, consents, powers of attorney and other instruments). 

7. Unfair Competitive Activities; Protection of Trade Secrets. 

(a) Employee acknowledges that Employee’s services to the Company require the use of information including a formula, pattern,
compilation, program, device, method, technique, or process that the Company has made reasonable efforts to keep confidential and that derives independent economic value, actual or potential, from not being generally known to the public or to other
persons who can obtain economic value from its disclosure or use (“Trade Secrets”). Employee further acknowledges and agrees that the Company would be irreparably damaged if Employee were to provide similar services requiring the
use of such Trade Secrets to any person or entity competing with the Company or engaged in a similar business. Therefore, Employee agrees that during the period of Employee’s employment with the Company or any of its affiliates and during the
twelve (12) month period immediately thereafter (the “Protection Period”), he or she will not, either directly or indirectly, for himself or herself or any other person or entity (i) induce or attempt to induce any
employee of the Company or any of its affiliates to leave the employ of the Company or such affiliate, or in any way interfere with the relationship between the Company or any affiliate and any employee thereof, (ii) hire any person who is (or
in the case of a former employee, was an employee of the Company or any affiliate at any time during the 180 day period prior to any attempted hiring by Employee) an employee of the Company or any affiliate, (iii) induce or attempt to induce
any customer, supplier, licensee, licensor or other business relation of the Company or any affiliate to cease doing business with 

  
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the Company or such affiliate, or in any way interfere with the relationship between any such customer, supplier, licensee, licensor or business relation and the Company or any affiliate
(including, without limitation, making any negative statements or communications about the Company or its affiliates) or (iv) Participate in any business in which he would be reasonably likely to employ, reveal, or otherwise utilize Trade
Secrets used by the Company prior to the Executive’s termination in any geographical area in which the Company or any of its affiliates conduct business. “Participate” includes any direct or indirect interest in any enterprise,
whether as an officer, director, employee, partner, sole proprietor, agent, representative, independent contractor, consultant, executive, franchisor, franchisee, creditor, owner or otherwise; provided that the foregoing activities shall not include
the passive ownership (i.e., Employee does not directly or indirectly participate in the business or management of the applicable entity) of less than 5% of the stock of a publicly-held corporation whose stock is traded on a national securities
exchange. 
 (b) Employee agrees that the aforementioned covenant contained in Section 7(a) is reasonable with
respect to its duration, geographical area and scope. In particular, Employee acknowledges and agrees that the Company and its affiliates conduct their businesses on a worldwide basis and that the geographic scope of the covenant contained in
Section 7(a) is necessary to protect the goodwill and Confidential Information of the Company and its affiliates. Employee further acknowledges that the restrictions contained in Section 7(a) do not impose an undue hardship
on him or her due to the fact that he or she has general business skills which may be used in industries other than those in which each of the Company and its affiliates conduct their businesses and do not deprive Employee of his or her livelihood.
Employee agrees that the covenants made in Section 7(a) shall be construed as agreements independent of any other provision(s) of this Agreement and shall survive any order of a court terminating any other provision(s) of this Agreement.

 (c) If, at the time of enforcement of Sections 5, 6 or 7 of this Agreement, a court holds that the restrictions stated
herein are unreasonable under circumstances then existing, the parties hereto agree that the maximum period, scope or geographical area reasonable under such circumstances shall be substituted for the stated period, scope or area. 

(d) Because Employee’s services are unique and because Employee has access to Confidential Information and Work Product, the parties
hereto agree that money damages may not be an adequate remedy for any breach of this Agreement. Therefore, in the event a breach or threatened breach of this Agreement, the Company or its successors or assigns may, in addition to other rights and
remedies existing in their favor, apply to any court for specific performance and/or injunctive or other relief in order to enforce, or prevent any violations of, the provisions hereof (without posting a bond or other security). In addition, in the
event of an alleged breach or violation of this Section 7, the Protection Period will be tolled until such breach or violation has been duly cured. Employee agrees that the restrictions contained in Sections 5, 6 and 7 are
reasonable. 
 8. Additional Acknowledgments. Employee acknowledges that the provisions of Sections 5, 6 and 7 are
in consideration of: (i) employment with the Company and (ii) additional 

  
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good and valuable consideration as set forth in this Agreement. Employee expressly agrees and acknowledges that the restrictions contained in Sections 5, 6 and 7 do not preclude Employee
from earning a livelihood, nor do they unreasonably impose limitations on Employee’s ability to earn a living. Employee acknowledges that he or she has carefully read this Agreement and has given careful consideration to the restraints imposed
upon Employee by this Agreement. 
 9. Other Businesses. As long as Employee is employed by the Company, Employee agrees
that he or she will not, except with the express written consent of the Company, become engaged in, render services for, or permit his or her name to be used in connection with any business other than the business of the Company or any of its
affiliates. 
 10. Employee’s Representations. Employee hereby represents and warrants to the Company that
(i) the execution, delivery and performance of this Agreement by Employee does not and will not conflict with, breach, violate or cause a default under any contract, agreement, instrument, order, judgment or decree to which Employee is a party
or by which he or she is bound, (ii) Employee is not a party to or bound by any employment agreement, noncompete agreement or confidentiality agreement with any other person or entity (other than a Nondisclosure Agreement with Employee’s
prior employer, the terms of which he has disclosed to the Company and which he does not expect to materially interfere with the performance of his obligations hereunder) and (iii) upon the execution and delivery of this Agreement by the
Company, this Agreement shall be the valid and binding obligation of Employee, enforceable in accordance with its terms. Employee hereby acknowledges and represents that he or she has had the opportunity to consult with independent legal counsel
regarding his or her rights and obligations under this Agreement and that he or she fully understands the terms and conditions contained herein. 
 11. Deferred Compensation Matters. 
 (a) The intent of the parties is that
payments and benefits under this Agreement comply with or be exempt from Internal Revenue Code Section 409A and the regulations and guidance promulgated thereunder (collectively “Code Section 409A”) and, accordingly, to
the maximum extent permitted the Employment Agreement shall be interpreted to be in compliance therewith or exempt therefrom. In no event whatsoever shall the Company be liable for any additional tax, interest or penalty that may be imposed on
Employee by Code Section 409A or damages for failing to comply with Code Section 409A. 
 (b) A termination of
employment shall not be deemed to have occurred for purposes of any provision of this Agreement providing for the payment of any amounts or benefits upon or following a termination of employment unless such termination is also a “separation
from service” within the meaning of Code Section 409A and, for purposes of any such provision of this Agreement, references to a “termination,” “termination of employment” or like terms shall mean “separation from
service.” 
 (c) Unless this Agreement provides a specified and objectively determinable payment schedule to the contrary,
to the extent that any payment of base salary or other compensation is 

  
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to be paid for a specified continuing period of time beyond the date of the Employee’s separation from service in accordance with the Company’s payroll practices (or other similar
term), the payments of such base salary or other compensation shall be made in no even less frequently than monthly. Notwithstanding the foregoing, with respect to any payments that are intended to fall under the short-term deferral exemption from
Code Section 409A, unless this Agreement provides a specified and objectively determinable payment schedule to the contrary, all payments due thereunder shall be made as soon as practicable after the right to payment vests and in all events by
March 15 of the calendar year following the calendar year in which the right to payment vests. For purposes of this section, a right to payment will be treated as having vested when it is no longer subject to a substantial risk of forfeiture as
determined by the Company in its sole discretion. 
 (d) Notwithstanding any other payment schedule provided herein to the
contrary, if Employee is identified on the date of his separation from service a “specified employee” within the meaning of that term under Code Section 409A(a)(2)(B) (which generally means a key employee of a corporation any stock of
which is publicly traded on an established securities market or otherwise), then, with regard to any payment or the provision of any benefit that is considered nonqualified deferred compensation subject to Code Section 409A and payable on
account of a “separation from service,” (i) such payment or benefit shall not be made or provided until the date which is the earlier of (A) the expiration of the six (6)-month period measured from the date of Employee’s
“separation from service” and (B) the date of Employee’s death (the “Delay Period”) to the extent required under Code Section 409A and (ii) at the end of such six (6)-month period, the Company shall
make an additional payment to Employee equal to the amount interest accruing at the then-current short-term applicable federal rate published by the Internal Revenue Service on the value of any such payment or benefit, accruing from the date on
which it would have otherwise been paid or provided. Upon the expiration of the Delay Period, all payments and benefits delayed pursuant to this Section (whether they would have otherwise been payable in a single sum or in installments in the
absence of such delay) shall be paid or reimbursed to Employee in a lump sum, and all remaining payments due under this Agreement shall be paid or provided in accordance with the normal payment dates specified for them therein. 

(e) To the extent that reimbursements or other in-kind benefits under this Agreement constitute “nonqualified deferred
compensation” subject to Code Section 409A, (i) all such expenses or other reimbursements hereunder shall be paid on or prior to the last day of the taxable year following the taxable year in which such expenses were incurred by
Employee, (ii) no such reimbursement, expenses eligible for reimbursement, or in-kind benefits provided in any taxable year shall in any way affect the expenses eligible for reimbursement, or in-kind benefits to provided, in any other taxable
year, and (iii) Employee’s right to such reimbursement or in-kind benefits shall not be subject to liquidation or exchange for any other benefit. 
 (f) For purposes of Code Section 409A, Employee’s right to receive any installment payment pursuant to the Employment Agreement shall be treated as a right to receive a series of separate and
distinct payments. 

  
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 (g) Whenever a payment under this Agreement specifies a payment period with reference to a
number of days, the actual date of payment within the specified period shall be within the sole discretion of the Company. 

(h) Notwithstanding any other provision of this Agreement to the contrary, in no event shall any payment under this Agreement that
constitutes nonqualified deferred compensation subject to Code Section 409A be subject to offset, counterclaim or recoupment by any other amount payable to Employee unless otherwise permitted by Code Section 409A. 

12. Notices. Any notice provided for in this Agreement shall be in writing and shall be either personally delivered, or mailed by
first class mail, return receipt requested, to Employee at the address indicated in the Company’s payroll records, and to the Company at the address indicated below: 
 Aspect Software, Inc. 
 300 Apollo Drive 

Chelmsford, MA 01824 
 Attention: General Counsel 
 or such other address or to the attention of such other person as the
recipient party shall have specified by prior written notice to the sending party. Any notice under this Agreement shall be deemed to have been given when so delivered or mailed. 

12. Severability. Whenever possible, each provision of this Agreement will be interpreted in such manner as to be effective and
valid under applicable law, but if any provision of this Agreement is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceability will not affect
any other provision or any other jurisdiction, but this Agreement will be reformed, construed and enforced in such jurisdiction as if such invalid, illegal or unenforceable provision had never been contained herein. In the event that any ruling of
any court or governmental authority calls into question the validity of any portion of this Agreement, the parties hereto shall consult with each other concerning such matters and shall negotiate in good faith a modification to this Agreement which
would obviate any such questions as to validity while preserving, to the extent possible, the intent of the parties and the economic and other benefits of this Agreement and the portion thereof whose validity is called into question. 

13. Complete Agreement. This Agreement embodies the complete agreement and understanding among the parties and supersedes and
preempts any prior understandings, agreements or representations by or among the parties, written or oral, which may have related to the subject matter hereof in any way. 
 14 No Strict Construction. The language used in this Agreement shall be deemed to be the language chosen by the parties hereto to express their mutual intent, and no rule of strict construction
shall be applied against any party. 

  
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 15. Counterparts. This Agreement may be executed in separate counterparts, each of
which is deemed to be an original and all of which taken together constitute one and the same agreement. 
 16. Successors
and Assigns. This Agreement is intended to bind and inure to the benefit of and be enforceable by Employee, the Company and their respective heirs, successors and assigns, except that Employee may not assign his or her rights or delegate his or
her obligations hereunder without the prior written consent of the Company. Each of the Company’s affiliates are intended third party beneficiaries of this Agreement. 
 17. Choice of Law. All issues and questions concerning the construction, validity, enforcement and interpretation of this Agreement and the schedules hereto shall be governed by, and construed in
accordance with, the laws of the Commonwealth of Massachusetts, without giving effect to any choice of law or conflict of law rules or provisions (whether of the Commonwealth of Massachusetts or any other jurisdiction) that would cause the
application of the laws of any jurisdiction other than the Commonwealth of Massachusetts. Each party hereto submits to the co-exclusive jurisdiction of the United States District Court for Massachusetts, and of any Massachusetts state court sitting
in Boston, Massachusetts over any lawsuit under this Agreement and waives any objection based on venue or forum non conveniens with respect to any action instituted therein. 

18. Amendment and Waiver. The provisions of this Agreement may be amended or waived only with the prior written consent of the
Company and Employee, and no course of conduct or failure or delay in enforcing the provisions of this Agreement shall affect the validity, binding effect or enforceability of this Agreement. It is agreed and understood that Employee shall not be
entitled to bind the Company in connection with this Agreement or any matter arising hereunder. 

*    *    *    *    * 

  
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 IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date first
written above. 
  

			
	ASPECT SOFTWARE, INC.
		
	By:	 	 /s/ Rajeev Amara

		
	Its:	 	 Authorized Signatory

	
	EMPLOYEE
	
	 /s/ Robert Krakauer

	Robert KrakauerShare Option Agreement

 Exhibit 10.2 
 SHARE OPTION AGREEMENT 
 THIS SHARE OPTION AGREEMENT (this
“Agreement”) is made and entered into as of July 9, 2012 (the “Effective Date”) between Aspect Software Group Holdings Ltd., a company formed under the laws of the Cayman Islands (the
“Company”), and Robert Krakauer (“Employee”). 
 The Company and Employee desire to enter into
this Agreement whereby the Company will grant Employee the options specified herein to acquire certain of the Company’s ordinary shares. Defined terms used in this Agreement without definition will have the meanings ascribed thereto in the
Company’s 2003 Share Purchase and Option Plan (the “Plan”), a copy of which has been provided to the Employee in paper or electronic form on or before the date of this Agreement. In the event a provision of this Agreement is
inconsistent or conflicts with the provisions of the Plan, the provisions of the Plan will govern and prevail. 
 The parties
hereto agree as follows: 
 1. Plan Acknowledgment. Each of the undersigned agree that this Agreement has been executed
and delivered, and the share options have been granted hereunder, in connection with and as a part of the compensation and incentive arrangements between the Company and Employee and, except as otherwise specified herein, pursuant to each of the
terms and conditions of the Plan. 
 2. Options. 

(a) Option Grant. The Company hereby grants to Employee, pursuant to the Plan, an option (the “Option”) to
purchase up to 2,291,783 Class A-2 Shares, at an exercise price per share of $2.51 (the “ Option Price”). The Option Price and the number of Option Shares issuable upon exercise of the Option will be equitably adjusted for any
share split, share dividend, reclassification or recapitalization of the Class A-2 Shares which occurs subsequent to the date of this Agreement. The Option will expire on the close of business on the seventh anniversary of the date of this
Agreement, subject to earlier expiration in connection with the termination of Employee’s employment, as provided in Section 2(c) below. The Option is not intended to be an “incentive stock option” within the meaning of
Section 422 of the Code. 
 (b) Exercisability. On each date set forth below the Option described in
Section 2(a) above will have vested and become exercisable with respect to the cumulative percentage of Option Shares set forth opposite such date if Employee is, and has been, continuously employed by the Company or its Subsidiaries
from the Effective Date through such date: 
  

					
	 Date
	  	Cumulative Percentage
of Option 
Shares Vested	 
		
	 First anniversary of the Effective Date
	  	 	20	% 
	 Second anniversary of the Effective Date
	  	 	40	% 
	 Third anniversary of the Effective Date
	  	 	60	% 
	 Fourth anniversary of the Effective Date
	  	 	80	% 
	 Fifth anniversary of the Effective Date
	  	 	100	% 

 provided that if Employee’s Termination Date occurs at any time after the first
anniversary of the Effective Date and prior to the fifth anniversary of the Effective Date the cumulative percentage of Option Shares to become vested shall be determined on a pro rata basis according to the number of full calendar months elapsed
since the prior annual vesting date; and provided further, that upon any Termination Event, so long as Employee was continuously employed by the Company or any of its Subsidiaries from the Effective Date through the day immediately
prior to such Termination Event, all of the Options granted to Employee hereunder shall become vested and immediately exercisable. 
 (c) Early Expiration of Option. Notwithstanding any provision herein to the contrary, any portion of the Option granted hereunder that have not vested and become exercisable prior to the
Termination Date will expire on the Termination Date and may not be exercised under any circumstance. Any portion of the Option granted hereunder that have vested and become exercisable prior to the Termination Date will expire on the earlier of
(i) 30 days after the Termination Date (provided that such period shall be extended to six (6) months after the Termination Date, in the event of Employee’s termination due to death or “disability” (as defined in Code
Section 22(a)(3))) and (ii) the close of business on the seventh anniversary of the date of this Agreement. Notwithstanding any provision in this Agreement to the contrary, any portion of the Option granted hereunder which have not been
exercised prior to or in connection with a Sale of the Company shall expire upon the consummation of any such transaction. 

(d) Procedure for Exercise. At any time after all or any portion of the Option granted hereunder have become exercisable with
respect to any Option Shares and prior to the close of business on the seventh anniversary of the date of this Agreement (except as provided for in Section 2(c) above), Employee may exercise all or any portion of the Option granted
hereunder with respect to Option Shares vested pursuant to Section 2(b) above by delivering written notice of exercise to the Company, together with (i) a written acknowledgment that Employee has read and has been afforded an
opportunity to ask questions of management of the Company regarding all financial and other information provided to Employee regarding the Company and its Subsidiaries, (ii) payment in full by delivery of a cashier’s, personal or certified
check or wire transfer of immediately available funds to the Company in the amount equal to the number of Option Shares to be acquired multiplied by the applicable option exercise price and (iii) an executed consent from Employee’s spouse
(if any) in the form of Exhibit 1 attached to the Plan. As a condition to any exercise of the Option, Employee will permit the Company to deliver to him or her all financial and other information regarding the Company and its Subsidiaries
which it believes is necessary to enable Employee to make an informed investment decision. If, at any time subsequent to the date Employee exercises any portion of the Option granted hereunder and

  
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prior to the occurrence of a Termination Event, Employee becomes legally married (whether in the first instance or to a different spouse), Employee shall cause Employee’s spouse to execute
and deliver to the Company a consent in the form of Exhibit 1 attached to the Plan. Employee’s failure to deliver the Company an executed consent in the form of Exhibit 1 to the Plan at any time when Employee would otherwise be
required to deliver such consent shall constitute Employee’s continuing representation and warranty that Employee is not legally married as of such date. 
 (e) Securities Laws Restrictions. Employee represents that when Employee exercises any portion of the Option he or she will be purchasing the Option Shares represented thereby for Employee’s
own account and not on behalf of others. Employee understands and acknowledges that federal, state and foreign securities laws govern and restrict Employee’s right to offer, sell or otherwise dispose of any Option Shares unless Employee’s
offer, sale or other disposition thereof is registered under the Securities Act and federal, state and foreign securities laws or, in the opinion of the Company’s counsel, such offer, sale or other disposition is exempt from registration
thereunder. Employee agrees that he or she will not offer, sell or otherwise dispose of any Option Shares in any manner which would: (i) require the Company to file any registration statement (or similar filing under applicable securities law)
with the Securities and Exchange Commission or to amend or supplement any such filing or (ii) violate or cause the Company to violate the Securities Act, the rules and regulations promulgated thereunder or any other applicable securities law.
Employee further understands that the certificates for any Option Shares which Employee purchases will bear the legend set forth in the Plan or such other legends as the Company deems necessary or desirable in connection with the Securities Act or
other rules, regulations or laws. 
 (f) Limited Transferability of the Option. The Option granted hereunder is personal
to Employee and is not transferable by Employee except pursuant to the laws of descent or distribution. Only Employee or his legal guardian or representative may exercise the Option granted hereunder. 

(g) Section 83(b) Election. Within 30 days after Employee has exercised any portion of the Option, in the event Employee is
subject to United States federal income tax, Employee may make an effective election with the Internal Revenue Service under Section 83(b) of the Code relative to the Option Shares received by Employee pursuant to the exercise of such portion
of the Option. 
 3. Employee’s Representations. Employee hereby represents and warrants to the Company that
(i) the execution, delivery and performance of this Agreement by Employee does not and will not conflict with, breach, violate or cause a default under any contract, agreement, instrument, order, judgment or decree to which Employee is a party
or by which he or she is bound, (ii) Employee is not a party to or bound by any employment agreement, noncompete agreement or confidentiality agreement with any person or entity other than the Company or one of its Subsidiaries (other than a
Nondisclosure Agreement with Employee’s prior employer, the terms of which he has disclosed to the Company and which he does not expect to materially interfere with the performance of his obligations to the Company and its Subsidiaries) and
(iii) upon the execution and delivery of this Agreement by the Company, this Agreement shall be the 

  
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valid and binding obligation of Employee, enforceable in accordance with its terms. Employee hereby acknowledges and represents that he or she has consulted with (or has had an opportunity to
consult with) independent legal counsel regarding his or her rights and obligations under this Agreement (including, without limitation, the Plan) and that he or she fully understands the terms and conditions contained herein and therein.

 4. Notices. Any notices required or permitted under this Agreement or the Plan will be delivered in accordance with
the requirements of the Plan. 
 5. Third Party Beneficiaries; Successors and Assigns. The parties hereto acknowledge and
agree that the Investors are third party beneficiaries of this Agreement and the Plan. Except as otherwise provided herein, this Agreement and the Plan shall bind and inure to the benefit of and be enforceable by Employee, the Company, the Investors
and their respective heirs, successors and assigns (including subsequent holders of Employee Shares); provided that the rights and obligations of Employee under this Agreement and the Plan shall not be assignable except in connection with a
permitted transfer of Employee Shares in accordance with the Plan. 
 6. Complete Agreement. This Agreement and the Plan
and the other documents referred to herein and therein embody the complete agreement and understanding among the parties and supersede and preempt any prior understandings, agreements or representations by or among the parties, written or oral,
which may have related to the subject matter hereof in any way. 
 7. No Strict Construction. The language used in this
Agreement shall be deemed to be the language chosen by the parties hereto to express their mutual intent, and no rule of strict construction shall be applied against any party. 

8. Counterparts. This Agreement may be executed in separate counterparts, each of which is deemed to be an original and all of
which taken together constitute one and the same agreement. 
 9. Governing Law. This Agreement will be subject to the
Governing Law provisions of the Plan as if fully set forth in this Agreement. 
 10. Remedies. Each of the parties to
this Agreement will be entitled to any of the remedies specified in the Plan. 
 11. Amendment and Waiver. The provisions
of this Agreement may be amended or waived only with the prior written consent of the Board and Employee, and no course of conduct or failure or delay in enforcing the provisions of this Agreement shall affect the validity, binding effect or
enforceability of this Agreement. 

  
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*    *    *    *    * 

IN WITNESS WHEREOF, the parties hereto have executed this Share Option Agreement as of the date first written above. 

 

	
	ASPECT SOFTWARE GROUP HOLDINGS LTD.
	
	 /s/ Rajeev Amara

	Name:
	Title:
	
	 /s/ Robert Krakauer

	Robert Krakauer

  
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