Document:

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                                                                  Exhibit 10.15

                               CUSTOMER AGREEMENT

                                      FOR

             WHOLESALE AND VIRTUAL ISP INTEGRATED SOLUTIONS DIAL-UP
                            INTERNET ACCESS SERVICES

This AGREEMENT (the "Agreement") is made and entered into as of the date of
signature of the last party sign (the "Effective Date"), by and between Cable &
Wireless USA, Inc., a District of Columbia corporation with its principal place
of business at 8219 Leesburg Pike, Vienna, Virginia, 22182 ("C&W USA") and
FreeiNetworks, Inc. a Washington corporation with offices at 909 S. 33 W Street
Federal Way, WA 98003 ("Customer") (each being referred to individually as a
"Party" and together as the "Parties").

Whereas, C&W USA provides certain Internet services including Internet access,
transport, interconnection, web hosting, support, and other related services;

WHEREAS, Customer desires to purchase from C&W USA and to offer or resell to
subscribers and other end users ("End Users") certain of C&W USA's Internet
services ("Service") as defined herein, for which Customer will act as the
Internet Service Provider ("ISP") to End Users in accordance with the terms set
out herein;

NOW THEREFORE, in consideration of the mutual promises set forth below, the
Parties hereby agree as follows:

1. DEFINITIONS:

(a) "Customer", as used herein, means a sole proprietorship, partnership,
corporation, or other legal entity that incurs usage charges for the Service (as
defined herein) for its own use or who pays or bears the primary obligation to
pay such charges on behalf of one or more End Users contracting with Customer
for the Services as resold by the Customer, in Customer's capacity s an Internet
Service Provider ("ISP").

(b) "End User", as used herein, means a user to whom the Service is made
available by Customer and may include an individual, a corporation, or a legal
entity who incurs usage charges to the Customer for the Service.

(c) "C&W USA", as used herein, means Cable & Wireless USA Inc.

[*] Confidential Treatment Requested

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(d)  "Service", as used herein, means the Internet services provided by C&W USA
     to Customer as set forth in Exhibit B attached hereto.

2.   SERVICE:

2.1  C&W USA INTERNET SERVICES:

     C&W USA will provide to Customer for resale or reprovisioning to End Users
analog or digital access to the Internet as follows and as described in Exhibit
B, according to Customer's agreed pricing and service level.

          a. TRAFFIC HANDLING. . C&W USA will provide Internet transport of IP
     packets, including store and forward, routing, and recovery, to Customer
     and its End Users using the same equipment, error handling, redundancy,
     routing efficiencies, and otherwise in the same manner as C&W USA handles
     C&W USA's customers Internet traffic, except as otherwise provided herein.

          b. TRAFFIC DELIVERY. C&W USA will deliver Customer's Internet traffic
     transiting C&W USA's Internet facilities ("C&W USA Network") based on
     Internet Protocol (IP) addressing. C&W USA IS NOT RESPONSIBLE FOR
     TRANSMISSION OF CUSTOMER TRAFFIC BEYOND C&W USA NETWORK.

          c. SERVICE LIMITATIONS. Customer hereby acknowledges that the Services
     are subject to certain conditions generally beyond the control of C&W USA,
     including the type and condition of the equipment (personal computer,
     modem, etc.) of Customer and/or End Users. The Service may be temporarily
     unavailable or limited because of capacity limitations and may be
     temporarily interrupted or curtailed due to equipment modifications,
     upgrades, relocations, repairs, and similar activities necessary for the
     proper operation of the Service.

     2.2 CUSTOMER RESPONSIBILITIES.

         2.2.1 GENERAL OBLIGATIONS. Customer hereby agrees to: (I) Notify C&W
               USA within 24 hours of any changes in account status for any End
               User, including addition of a new End User and termination of an
               End User account if and only if Customer is purchasing Virtual
               ISP Integrated Dial-up Internet Access Services; (ii) Remit to
               C&W USA all payments within thirty (30) days of the date of
               invoices for Service provided by C&W USA according to the terms
               set forth herein and in Exhibit B hereto; (iii) Provide notice of
               any disputed item contained in an invoice received from C&W USA
               for prompt resolution; (iv) Notify C&W USA promptly of any
               perceived degradation in the Service and cooperate with C&W USA
               to thee fullest possible in order to determine the cause of and

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               resolve any such degradation; (v) Comply fully with all
               applicable federal, state, and local laws, regulations, and
               ordinances relating to the Service to be provided hereunder and
               the resale of the Service to the End Users, and (vi) Otherwise
               comply with the terms and conditions as set forth herein.

         2.2.2 CUSTOMER REPRESENTATIVE. Customer will provide a single point of
               contact for administrating of this Agreement. Customer shall
               cooperate with C&W USA in the performance and delivery of the
               Service hereunder.

         2.2.3 CUSTOMER EQUIPMENT. Customer shall be responsible to provide for
               the proper installation, operation, and maintenance of Customer's
               equipment used in connection with the Service, and Customer shall
               ensure that such equipment is technically and operationally
               compatible with the Service and in compliance with applicable
               Federal Communications Commission rules and regulations.

         2.2.4 END USER TERMS AND CONDITIONS. Customer warrants that it will
               require each End User to agree in writing to comply with and
               Customer shall cause each End User to so comply with terms
               substantially similar to the terms and conditions identified in
               Exhibit C attached hereto.

         2.2.5 ACCEPTABLE USAGE OF DIAL-UP ACCOUNTS: Customer will let End
               Users use dial-up accounts solely on an active "dial-up" basis,
               and in no way on a standby or inactive basis in order to maintain
               a connection. A dial-up account may be used for World Wide Web
               browsing, reading or posting to Usenet (see Section 11 below)
               newsgroups, sending, receiving and reading electronic mail and
               transferring files via the file transfer protocol. Automated
               processes may not be used such as checking e-mail or pinging the
               host to maintain a constant connection. Without limitation of the
               foregoing, Customer and End Users shall abide by the provisions
               regarding usage set forth in Section 11 of this Agreement and in
               Exhibits B and C attached hereto.

3.       PRICE:

         Customer shall pay to C&W USA the charges associated with the rate plan
selected in accordance with Exhibit A attached hereto, including, but not
limited to, applicable taxes and toll-free number charges. If service access is
not provided via a local telephone number, Customer will also be responsible for
toll or other charges.

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Notwithstanding anything to the contrary herein, C&W USA may upon advance
written notice adjust its rates or charges or impose additional rates and
charges in order to recover amounts it may be required by governmental or
quasi-governmental authorities to collect from or pay to others to support
statutory or regulatory programs during the term of this Agreement (e.g., the
"Universal Service Fund").

4.       PAYMENT:

         C&W USA shall bill Customer as described herein for all applicable
charges on a monthly basis. Amounts not paid within 30 days after the date of
the invoice are past due. A 1-1/2% per month late fee shall be assessed to
Customer on all past due amounts . Prices do not include applicable taxes, for
which Customer is responsible. At C&W USA's request, Customer shall post a bond
in a form and amount acceptable to C&W USA, or provide a security deposit to
assure payment.

5.       TERM AND TERMINATION:

         This Agreement becomes effective as of its Effective Date and shall
remain in effect for the period indicated in Exhibit A attached hereto or until
terminated as provided herein. This Agreement shall continue in effect for
successive consecutive additional terms as provided in Exhibit A following the
initial Term until either Party gives the other party notice of termination at
least thirty (30) days prior to the expiration of the then-current term. In the
event Customer terminates this Agreement, then without limitation to any other
remedy C&W USA may have, Customer will pay to C&W USA upon discontinuance of the
Service the termination charge set forth on Exhibit A.

6.       END USER COMPLIANCE ASSURANCE

         C&W USA reserves the right to review, either randomly or periodically
or any combination thereof, End User-provide Content, including webpages, to
confirm End User compliance with the terms of this Agreement using reasonable
commercial and technical means available, in C&W USA's sole discretion.

7.       ACCESS:

         Service access will be provided via a local telephone number where
coverage is available. C&W USA is not responsible for any toll or other fee or
charge. The Service may be remotely accessed via a toll-free number at an
additional charge to be agreed upon by the parties.

8.       CREDIT:

         There shall be no credits, reductions, or setoff against the charges
for Service for downtime or interruption of Service unless such Service
interruption exceeds 24 consecutive hours in duration. C&W USA shall provide
Customer with a credit equal to

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1/30 of the recurring monthly charge for Service for each twenty-four hour
period from the tie of notice of interruption until Service restoration,
provided Customer notifies C&W USA of the Service interruptions. No adjustments
shall be made by accumulating periods of non-continuous interruption . A credit
allowance will not be given for mistakes, omissions, interruptions, delays,
errors, defects or curtailments in the Service caused by the negligence or
willful act of Customer or others, or mistakes, omissions, interruptions,
delays, errors or defects caused by failure of equipment or of Service as
described in Section 2.

9.       LIMITATION OF LIABILITY

          9.1  SERVICE. C&W USA SHALL NOT BE LIABLE FOR OMISSIONS,
               INTERRUPTIONS, DELAYS, ERRORS, DEFECTS OR CURTAILMENTS IN THE
               SERVICE INTERRUPTIONS CAUSED BY FAILURE OF EQUIPMENT OR SERVICES
               NOT PROVIDED BY C&W USA, FAILURE OF COMMUNICATIONS, POWER
               OUTAGES, OR OTHER INTERRUPTION NOT WITHIN THE COMPLETE CONTROL OF
               C&W USA, NOR SHALL C&W USA BE LIABLE FOR PERFORMANCE DEFICIENCIES
               CAUSED OR CREATED BY CUSTOMER'S OR END USERS' EQUIPMENT.

          9.2  CONTENT. C&W USA SHALL HAVE NO LIABILITY TO CUSTOMER, END USERS,
               OR OTHER THIRD PARTIES WITH RESPECT TO ITS OBLIGATIONS UNDER THIS
               AGREEMENT OR OTHERWISE FOR CONSEQUENTIAL, EXEMPLARY, SPECIAL,
               INCIDENTAL, INDIRECT OR PUNITIVE DAMAGES ARISING OUT OF ANY
               CONTENT TRANSMITTED UNDER THE TERMS OF THIS AGREEMENT. CUSTOMER
               HEREBY RELEASES C&W USA FROM LIABILITY ARISING FROM ANY CONTENT
               ACCESSED VIA THE SERVICE.

          9.3  FORCE MAJEURE: C&W USA's performance under this Agreement shall
               be excused in case of labor difficulties, governmental orders,
               civil commotions, acts of god, or other conditions or
               circumstances beyond its reasonable control.

          9.4  EQUIPMENT: C&W USA shall not be liable if changes in operation,
               procedures, or services require modification or alteration of
               Customer's or End User's equipment, render the same obsolete or
               otherwise affect its performance.

          9.5  IN NO EVENT SHALL C&W USA BE LIABLE FOR ANY INCIDENTAL, SPECIAL,
               CONSEQUENTIAL, OR PUNITIVE DAMAGES INCLUDING BUT NOT LIMITED TO
               LOSS OF PROFITS, LOSS OF BUSINESS OR BUSINESS OPPORTUNITY, LOSS
               OF USE,

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               ETC. THE LIABILITY OF C&W USA FOR ACTUAL PROVEN DAMAGES FOR ANY
               CAUSE WHATSOEVER, INCLUDING BUT NOT LIMITED TO ANY FAILURE OF OR
               DISRUPTION OF SERVICES, REGARDLESS OF THE FORM OF ACTION, WHETHER
               IN CONTRACT OR IN TORT OR OTHERWISE, INCLUDING NEGLIGENCE, SHALL
               BE LIMITED TO AN AMOUNT EQUIVALENT TO CHARGES PAYABLE BY CUSTOMER
               UNDER THIS AGREEMENT FOR THE SERVICE DURING THE PERIOD SUCH
               DAMAGES OCCUR.

          9.6  NO WARRANTIES. EXCEPT AS SET FORTH IN THIS AGREEMENT, C&W USA
               MAKES NO WARRANTIES OR REPRESENTATIONS, EITHER EXPRESS OR
               IMPLIED, CONCERNING THE SERVICE, AND EXPRESSLY DISCLAIMS
               WARRANTIES OF FITNESS FOR A PARTICULAR USE OR PURPOSE, THE
               WARRANTY OF MERCHANTABILITY AND ANY OTHER WARRANTY IMPLIED BY
               LAW.

          9.7  CONTENT, ACCURACY OF INFORMATION: C&W USA and its affiliates,
               along with any parties from whom C&W USA obtains network
               services, exercise no control whatsoever over the content of the
               information passing through C&W USA's network. C&W USA makes no
               warranties of any kind, whether express or implied, for the
               content of the information passing through its network. Use of an
               information obtained via the C&W USA network is at Customer's and
               its End Users' own risk or the risk of their affiliates. C&W USA
               specifically denies any responsibility for the accuracy or
               quality of information obtained through its Service.

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          9.8  OFFENSIVE AND/OR HARMFUL INFORMATION: The Internet hosts some
               material deemed unfit for viewing and reading by minors under the
               age of 18. Some sites contain information both in text and
               graphical formats that Customer and/or End Users may consider
               obscene and/or harmful. Customer and/or End Users agree to not
               hold C&W USA responsible for sites and postings that could be
               considered obscene, lewd, offensive, and/or harmful. Customers
               are responsible for their own monitoring and viewing habits and
               their End Users, including minors. C&W USA does not block, filter
               or screen postings or sites on the Internet in whole or in part.

10.      INDEMNIFICATION

          10.1 GENERAL. Customer shall protect, indemnify, and hold harmless C&W
               USA and its officers, directors, employees, agents and third
               party suppliers along with any parties from whom C&W USA obtains
               network services from and against any loss, cost, claim,
               liability, damage, or expense (including reasonable attorneys'
               fees) to third parties, relating to or arising from: (i) the use
               of the Service by Customer, End User, or any of their personnel,
               whether or not Customer or End User has knowledge of or has
               authorized such access or use, including, without limitation,
               claims for libel, slander, invasion of privacy, infringement of
               copyright, patent infringement (where Customer or End User has
               used, connected, or combined the Service with the products or
               services of others), negligence, or tortuous behavior, (ii)
               Content including, without limitation, any claims arising out of
               Content, that damage another party or that violate t he law
               and/or (iii) arising out of injury or death to persons, damage to
               property, Customer's breach of any of the terms of this
               Agreement, or customer's misrepresentation, fraud, or negligence
               with respect to any End User. Customer acknowledges and agrees
               that C&W USA shall have no obligation to Customer, End User, or
               any member of Customer's organization other than as expressly set
               forth in this Agreement.

          10.2 CUSTOMER INTELLECTUAL PROPERTY. Customer represents an warrants
               that it or End User owns or has a license to use all copyrights,
               licenses, trademarks, service marks, patents, and intellectual
               property rights for all elements of its content transmitted or
               made available over the Internet through the use of the Service,
               and that there is no geographic restriction on Customer or End
               User use of any of these intellectual property elements. Customer
               specifically grants C&W USA the worldwide right to transmit,
               download, copy or cache all such intellectual property elements
               necessary for C&W USA to provide the Service. Customer agrees to
               defend and/or handle at its own expense any claim or action
               against C&W USA or any of its affiliated entities for actual or
               alleged infringement of any US or International intellectual or
               industrial

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               property right, including, without imitation, trademarks, service
               marks, patents, copyrights, misappropriation of trade secrets or
               any similar proprietary rights arising out of Customer's or End
               User's Content or particular use of he Service.

          10.3 C&W USA INTELLECTUAL PROPERTY. C&W USA shall, at its own expense,
               defend any suit or claim instituted against Customer and
               indemnify Customer against any award of damages and costs entered
               against Customer by a final judgment of a court of competent
               jurisdiction in any such suit insofar as the same is based on a
               claim that the C&W USA-furnished equipment and/or the C&W USA
               services constitute an infringement of any United States patent,
               copyright, trademark or similar proprietary right of a third
               party; provided that Customer gives C&W USA prompt written notice
               of the institution of such suit or the assertion of such claim
               and permits C&W USA to defend the same and gives C&W USA all
               reasonably available information and assistance and authority to
               enable C&W USA to do so. C&W USA shall have control of the
               defense of any such suit, including appeals and all negotiations
               thereof, including the right to effect settlement or compromise.
               At any time during the course of any such litigation, or if in
               C&W USA's opinion the C&W USA-furnished equipment and/or the C&W
               USA services are likely to become the subject of such a clam or
               suit, C&W USA shall have the following options: (i) procure for
               Customer, at C&W USA's expense, the right to continue using the
               C&W USA-furnished equipment and/or the C&W USA services; (ii)
               replace or modify the C&W USA-furnished equipment and/or the C&W
               USA services, at C&W USA's expense, so that it become
               non-infringing; (iii) grant to Customer an interruption credit,
               as described elsewhere in this Agreement, for the period during
               which the C&W USA-furnished equipment and/or the C&W USA services
               are unavailable to Customer; (iv) discontinue providing and
               release Customer from any further obligations for the C&W
               USA-furnished equipment and/or the C&W USA services. C&W USA
               shall have no liability to Customer if the infringement is based
               upon the use of the C&W USA-furnished equipment or the C&W USA
               services with any service, equipment or software not made or
               furnished by C&W USA. The foregoing states the entire liability
               of C&W USA with respect to infringement of patents, copyrights,
               trademarks or similar proprietary rights of a third party by the
               C&W USA-furnished equipment and/or the C&W USA services and any
               resulting unavailability of such services and/or equipment.

11.      USE OF SERVICE:

         11.1  ACCEPTABLE USE POLICY: Customer agrees to abide and cause End
               Users to abide by the terms of C&W USA Internet Acceptable Use
               Policy, which is set forth at
               HTTP://WWW.CWUSA.COM/INTERNET_AUP.HTM.

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          11.2 EXPORT COMPLIANCE. Customer further agrees to comply and cause
               End Users to comply with U.S. export laws concerning the
               transmission of technical data and other regulated materials via
               the Services.

12.      DEFAULT

          12.1 In the event Customer fails to comply with any term of this
               Agreement, including, without limitation, failure to make timely
               payment of any amount due C&W USA or failure to comply with the
               restrictions on use of Service set forth in Section 11, Customer
               shall be in Default ("Default") of this Agreement. In the event
               of a non-payment Default, C&W USA shall provide notification to
               Customer of default ("Notice of Default"). Except for a payment
               Default or a Default involving a violation of C&W USA's
               Acceptable Use Policy, C&W USA shall continue to provide Service
               to Customer, for a period of 90 days commencing with Notice of
               Default to Customer. Except as otherwise provided in this
               Section, Customer shall be afforded the opportunity to cure the
               Default or to migrate its End Users to another Internet service
               other than that provided by C&W USA during this 90-day period. If
               at the end of the 90-day period Customer has not cured the
               Default to the satisfaction of C&W USA, C&W USA shall in its sole
               discretion, and without limiting its remedies or incurring any
               liability to Customer, either temporarily discontinue or
               permanently terminate the furnishing of Service to Customer in
               whole or in part.

          12.2 DEFAULT AFFECTING C&W USA SERVICE OR NETWORK INTEGRITY. Where
               Customer's or End User's equipment is used with Service provided
               by C&W USA in violation of any of the provisions herein, C&W USA
               will notify Customer and take such action as is necessary for the
               protection of the Service for use b its other customers. Where
               Customer or an End User engages in a violation of the C&W USA's
               Acceptable Use Policy, Customer shall correct the violation
               immediately and shall confirm in writing to C&W USA within 72
               hours that such use has ceased or that the violation has been
               corrected. If Customer fails to correct, C&W USA will disconnect
               Customer's Service, without any credit allowance, until such time
               as Customer compliance with the provisions hereof. C&W USA
               reserves the right to charge a reconnect fee for any discontinued
               Service that is subsequently reconnected. C&W USA RESERVES THE
               RIGHT TO TEMPORARILY SUSPEND OR BLOCK SERVICE TO CUSTOMER OR ANY
               OF ITS END USERS OR TAKE ANY OTHER STEPS THAT C&W USA DEEMS
               NECESSARY TO PREVENT HARM TO C&W USA AND ITS CUSTOMERS TO
               OTHERWISE PROTECT THE INTEGRITY OF THE C&W USA NETWORK OR AS
               REQUIRED BY APPLICABLE LAW OR COURT ORDER.

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13.      GOVERNING LAW AND FORUM SELECTION

         This Agreement shall be governed by, construed under, and enforced in
accordance with, the laws of the Commonwealth of Virginia, exclusive of its
conflict of laws rules. Any legal action of whatever nature by or against the
Parties arising out of or related in any respect to the Agreement shall be
brought solely in either the United States District Court for the Eastern
District of Virginia or the appropriate court of the Commonwealth of Virginia
located in the jurisdiction where C&W USA has its principal place of business.
Customer hereby consents to (and waives any challenge or objection to) personal
jurisdiction in Virginia, and consent to legal process by mail in accordance
with the provisions of Code of Virginia Annotated and the Virginia rules of
procedure.

14.      MISCELLANEOUS

         In the event of a conflict between this Agreement and any applicable
tariff, the tariff shall prevail. If any provision of this Agreement shall be
held to be invalid or unenforceable, the validity and enforceability of the
remaining provisions of this Agreement shall not be affected thereby. This
Agreement embodies the entire agreement between the parties with respect to the
subject matter hereof and supersedes all prior agreements and understandings,
whether written or oral, and all contemporaneous oral agreements and
understandings relating to the subject matter hereof. Neither Party shall issue
a news release, public announcement, advertisement, or other form of publicity
concerning the existence or the terms of this Agreement without obtaining prior
written approval from the other Party. This Agreement is subject to modification
by any authorized regulatory agency. C&W USA reserves the right to withhold
certain End User information in compliance with foreign privacy laws. Customer
may not assign this Agreement without C&W USA's prior written consent. This
Agreement shall b binding on the parities hereto and their respective personal
and legal representatives, successors, and permitted assigns.

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IN WITNESS WHEREOF, C&W USA and FREEI NETWORKS, Incorporated have caused this
Agreement to be executed by their duly authorized representatives as of the date
first written above.

Customer                                             Cable & Wireless USA, Inc.
FREEI NETWORKS, INC.
----------------------------------

BY: /S/ROBERT (BOB) MCCAUSLAND                       by: /S/TINA CORNER
   -------------------------------                       --------------------
Name: ROBERT ((BOB) MCCAUSLAND                       Name: TINA CORNER
      ----------------------------                       ---------------------
Title:  PRESIDENT/CEO                                Title:  SVP, RETAIL SALES
      ----------------------------                        ---------------------
Date:  12.23.99                                      Date:    2/3/00
      ---------------------------                         ----------------------

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CABLE & WIRELESS
USA

                         ADDENDUM TO CUSTOMER AGREEMENT
               FOR WHOLESALE AND VIRTUAL ISP INTEGRATED SOLUTIONS
                        DIAL-UP INTERNET ACCESS SERVICES

This Addendum ("Addendum") to the Customer Agreement for Wholesale and Virtual
ISP Integrated Solutions Dial-Up Internet Access Services ("Agreement") is
entered into by and between Cable & Wireless USA, Inc. ("C&W USA") and FREEi
NETWORKS, INC. ("Customer"). This Addendum only modifies the Agreement to the
extent specifically set forth below. Any capitalized terms not specifically
defined in the Addendum shall have the same meaning as defined in the Agreement.
This Addendum shall be effective on the date of the last party to sign below.

The following changes are made to the Agreement:

1.   SERVICE LIMITATIONS. Add the following at the end of Section 2.1.(c),
     Service Limitations:

     "C&W USA shall normally provide notice to Customer at least seventy-two
     (72) hours prior to performing any preventive maintenance that adversely
     affects Customer's use of the Service . Preventive maintenance is normally
     performed by C&W USA starting at 2:00 a.m. (local time/any day of the week)
     and all other networkwide maintenance and networkwide
     upgrades/optimizations are normally performed by C&W USA starting at 2:00
     a.m. (Eastern Time/any day of the week)."

2.   CUSTOMER REPRESENTATIVE. In the second sentence of Section 2.2.2., CUSTOMER
     REPRESENTATIVE, delete "hereunder" and replace it with "under this
     Agreement".

3.   DEPOSIT REQUIREMENTS. Add the following at the end of Section 4, Payment:

     "Customer shall pay an initial deposit amount to C&W USA of $[*]
     ("Security Deposit Amount") to be received by C&W USA within two (2)
     business days of receipt of notice from C&W USA of such requirement.
     Thereafter, C&W USA reserves the right, at any time, to require the
     Customer to pay additional funds. If C&W USA requires Customer to pay any
     additional deposit amounts in accordance with the preceding sentence,
     Customer shall make such a payment within two (2) business days after
     receipt of notice from C&W USA of such requirement. Upon the termination of
     the Agreement, C&W USA shall refund the then current Security Deposit
     Amount held by C&W USA plus accrued interest at the applicable rate set by
     regulation of the state in which C&W USA invoices Customer (except if
     Customer is in breach of the Agreement), less any outstanding amounts then
     owed to C&W USA by Customer under the Agreement.

     Starting with the second (2nd ) Monthly Billing Period after C&W USA first
     makes available the Service for registration by Customer's End User's, C&W
     USA shall start crediting the $[*] Security Deposit Amount to
     Customer's account under this Agreement in increments of $[*] each
     Monthly Billing Period (defined below); provided that, Customer promptly
     pays all invoice amounts (which are not subject to a bona fide dispute) in
     accordance with the payment terms of Section 4, Payment, of the Agreement."

4.   TERM AND TERMINATION. Delete Section 5, Term and Termination, and replace
     it with the following:

"5.  TERM AND TERMINATION

     The initial Term of this Agreement shall become effective as of its
     effective Date and shall remain in effect for the period indicated in
     Exhibit A attached hereto or until terminated by either Party by providing
     written notice to the other Party at least thirty (30) days prior to the
     end of the initial Term. After the initial Term, this Agreement shall
     continue in effect on a month-to-month basis until either party provides
     the other Party written notice of termination at least thirty (30) days in
     advance. In the event Customer terminates this Agreement prior to the end
     of the initial Term or during a month-to-month period in the manner set
     forth above, then without limitation to any other remedy C&W USA may have,
     Customer will pay to C&W USA upon discontinuance of the Service the
     termination charge set forth on Exhibit A.

     Within ninety (90) days of the Effective Date of this Agreement ("90-Day
     Period"), C&W USA shall provide a web interface which enables Customer to
     disconnect all End Users at any point during any session established by
     Customer's authentication. This interface may accept as input either (i) a
     radius session id and NAS IP address, or (ii) an account name; but must
     accept at least one. The disconnect must be completed within thirty (30)
     seconds of sending the HTTP response header. In the event C&W USA is unable
     to provide the web interface referenced herein within the 90-Day Period,
     Customer may, by providing prior

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     written notice to C&W USA, terminate this Agreement without incurring any
     liability or termination charges, except for fees for Services utilized by
     Customer through the effective date of such termination.

5.   CREDIT. In the first sentence of Section 8, Credit, delete "24 consecutive
     hours in duration" and replace it with "8 consecutive hours in duration".

6.   FORCE MAJEURE. Delete section 9.3., Force Majeure, and replace it with the
     following:

     "9.3. FORCE MAJEURE. Except for Customer's obligation to pay C&W USA for
          the Services, each party shall be excused from its performance under
          this Agreement in case of labor difficulties, governmental orders,
          civil commotions, acts of God, or other conditions or circumstances
          beyond its reasonable control. Notwithstanding the above, if C&W USA
          experiences a force majeure event ("Force Majeure Event") that affects
          its ability to provide the Services to Customer under this Agreement
          such that Customer cannot meet its Minimum Monthly Port Commitment
          (defined in Exhibit A), the Customer shall not be obligated to meet
          the Minimum Monthly Port Commitment applicable to the period during
          which the Force Majeure Event occurs and continuing until such time as
          the Services are restored by C&W USA.

7.   EQUIPMENT. Add the following at the end of Section 9.4., Equipment:

     "C&W USA shall make reasonable efforts to provide a reasonable prior notice
     to Customer for material changes that C&W USA believes may require
     modification and alteration of Customer's or End User's equipment or render
     the same obsolete or otherwise affect its performance."

8.   ACCEPTABLE USE POLICY. Delete Section 1.1.1., ACCEPTABLE USE POLICY, and
     replace it with the following:

     "11.1 ACCEPTABLE USE POLICY. Customer agrees to abide by, and to use its
          best efforts to require End Users to abide by, the terms of C&W USA
          Internet Acceptable Use Policy, which is set forth at
          HTTP://WWW.CWUSA.COM/INTERNET_AUP.HTM. C&W USA shall provide a
          forty-eight (48) hour advance notice to Customer prior to any
          termination suspension of the Service due to a violation of C&W USA's
          Acceptable Use Policy. Notwithstanding the preceding, C&W USA may
          immediately terminate or suspend the Service to prevent damage to or
          degradation of its internet network integrity which may be caused by
          the Customer, End Users or anyone using Customer's access, or to
          comply with any law, regulation, court order, or other governmental
          request or order which requires immediately action."

9.   GOVERNING LAW AND FORUM SELECTION. Delete the second and third sentences of
     Section 13, Governing Law and Forum Selection, and replace it with the
     following:

     "Any legal action of whatever nature by or against the Parties arising out
     of or related in any respect to the Agreement shall be brought either in
     the courts of the Commonwealth of Virginia or the courts of the State of
     Washington. If legal action is brought in the Commonwealth of Virginia,
     Customer consents to legal process served by mail in accordance with the
     provisions of the Code of Virginia Annotated and the Virginia rules of
     procedure."

10.  PORT AVAILABILITY. The Service shall meet an average monthly availability
     specification of 99.9% ("Average Monthly Port Availability Specification")
     based on the average monthly availability, on a 24 hours/day, 7 days/week
     basis, for all ports provided under this Agreement. Periods when a port is
     not avilable due to a cause beyond C&W USA's reasonable control or due to
     C&W USA performing scheduled network maintenance work or network
     optimizations shall be excluded when calculating the actual availability.

     If the actual monthly port availability during a particular month is less
     than the Average Monthly Port Availability Specification, the Customer may
     notify C&W USA in writing ("Port Availability Notice"). The ort
     Availability Notice must detail the period(s) of times during which the
     Service was not meeting the Average Monthly Port Availability
     Specification. C&W USA shall have up to thirty (3) days from its receipt of
     the Port Availability Notice to cure such service problem ("Cure Period").
     If C&W USA does not cure such service problem (i.e., meet the Average
     Monthly Poet Availability Specification during the month after the Cure
     Period), the Customer may (as its sole an exclusive remedy) terminate the
     Agreement by providing five (5) business days' prior written notice of
     termination to C&W USA. Upon such a termination, the following shall apply:
     (a) Customer shall pay for all Service provided through the date of Service
     discontinuance; and (b) C&W USA shall waive the termination charge."

11.  PRICING. The following changes are made to Exhibit A, Pricing Schedule:

     a.   PRICING, RAMP-UP SCHEDULE AND MINIMUM MONTHLY PORT COMMITMENT. Delete
          the "Pricing" portion of Section 1 and replace it with the following:

     "PRICING.

     (i) PORT PRICING. Customer shall pay C&W USA the rates per port as set
     forth below:

                                  Page 2 of 3
<PAGE>

     a.   $[*] per port effective during the period starting on the date C&W
          USA first makes available the Service for registration by Customer's
          End Users ("Service Start Date") and ending on the date which is the
          earlier of either (1) the ninetieth (90th) day after the Service Start
          date, or (2) the date C&W USA implements the disconnect server.

     b.   $[*] per port effective at the end of the period defined in Section
          (i) a. above.

     It is acknowledged that the Customer shall be providing its own customer
     service, billing and fulfillment to its End Users. Therefore, the above
     rate applies only to internet network access and does not include any C&W
     USA-provided customer service, billing or fulfillment to End Users.
     Further, it is understood that C&W USA is only selling wholesale dial
     internet service originating in the U.S. Therefore, the above rates apply
     only to such services.

(ii) RAMP-UP SCHEDULE AND MINIMUM MONTHLY PORT COMMITMENT. The Customer must use
     the minimum number of ports (each, a "Minimum Monthly Port Commitment")
     during each of the Monthly Billing Periods as set forth below. If the
     Customer does not meet the Minimum Monthly Port Commitment for a particular
     Monthly Billing Period, for that month, the Customer shall pay C&W USA the
     Minimum Monthly Port Commitment applicable to that monthly Billing Period
     multiplied by the applicable rate per port set forth above. FOR EXAMPLE, if
     during the 1st Monthly Billing Period, the Customer used 9,5000 ports, the
     Customer shall pay C&W USA $[*] for that month (i.e.,, the Minimum
     Monthly Port Commitment for that Monthly Billing period of 10,000 ports
     multiplied by $[*].

<TABLE>
<CAPTION>

     -----------------------------------------------------------------------------------------------------
                 Monthly Billing Periods                   Minimum Monthly Port Commitment for each
                                                                   Monthly Billing Period**
     -----------------------------------------------------------------------------------------------------
               <S>                                                       <C>
               1st Monthly Billing Period*                               [*] ports
     -----------------------------------------------------------------------------------------------------
               2nd Monthly Billing Period                                [*] ports
     -----------------------------------------------------------------------------------------------------
               3rd Monthly Billing Period                                [*] ports
     -----------------------------------------------------------------------------------------------------
               4th Monthly Billing Period                                [*] ports
     -----------------------------------------------------------------------------------------------------
               5th Monthly Billing Period                                [*] ports
     -----------------------------------------------------------------------------------------------------
               6th Monthly Billing Period                                [*] ports
     -----------------------------------------------------------------------------------------------------
               7th Monthly Billing Period                                [*] ports
     -----------------------------------------------------------------------------------------------------
               8th Monthly Billing Period                                [*] ports
     -----------------------------------------------------------------------------------------------------
               9th Monthly Billing Period and each monthly               40,000 ports per each
               Billing Period thereafter                                 Monthly Billing Period
     -----------------------------------------------------------------------------------------------------

</TABLE>

     *    Starting with the first full month after Service is first made
          available to Customer's End Users for registration."

     **   Port quantities are subject to availability to be determined by
          Starting with the first full month after Service is first made
          available to Customer's End Users for registration. If Starting with
          the first full month after Service is first made available to
          Customer's End Users for registration cannot provide port quantities
          during a particular Monthly Billing period which results in the
          Customer not being able to meet its Minimum Monthly Port Commitment
          that Monthly Billing Period, the Customer shall pay Starting with the
          first full month after Service is first made available to Customer's
          End Users for registration for the actual port quantity used that
          month and not the Minimum Monthly Port Commitment for that Monthly
          Billing Period.

b.   Term. Delete Section 11, Term, and replace it with the following:

     "11. This Agreement shall have an initial term of thirty-three (33) months
          and it shall automatically renew on a month-to-month basis thereafter
          until either Party terminates this Agreement as provided in Section
          5."

<TABLE>
<CAPTION>

                  FREEI NETWORKS, INC.                             Cable & Wireless USA, Inc.
                  --------------------                           -----------------------------
<S>               <C>                                     <S>             <C>
Signature:        /s/Robert (Bob) McCausland              Signature:       /S/TINA CORNER
                  -----------------------------                         ----------------------
Printed Name:     ROBERT ((BOB) MCCAUSLAND                Printed Name:   TINA CORNER
                  -----------------------------                         ----------------------
Title:            PRESIDENT/CEO                           Title:          SVP, RETAIL SALES
                  -----------------------------                         ----------------------
Date:             12.23.99                                Date:           2/3/00
                  -----------------------------                         ----------------------

                                  Page 3 of 3

</TABLE>

[*] = Confidential Treatment Requested<PAGE>

                                                                   Exhibit 10.16

                                                                       SPLITROCK

                            MASTER SERVICES AGREEMENT

                                 NO.____________

The Master Services Agreement (the "MSA") is made by SPLITROCK SERVICES, INC. a
Delaware corporation with its principal office at 9012 New Trails Drive, The
Woodlands, Texas 77381, ("SPLITROCK"), and FreeiNetworks, Inc., a Washington
corporation, with its principal office at 909 South 336th Street, Suite 110,
Federal Way, WA 98003 ("CUSTOMER"), effective September 30, 1999 (the "Effective
Date"). SPLITROCK and Customer agree that the following terms and conditions
apply to the provision and use of the products and services referenced in any
attachments to this Agreement and Customer Orders signed by Customer and
accepted in writing by SPLITROCK.

DEFINITIONS

Commitment: A commitment for Service which, if made by Customer in the MSA, a
Customer Order, or in any other form specified and accepted by SPLITROCK,
obligates Customer to pay for a minimum revenue, subscribers, usage or volume of
Service and commences upon billing unless otherwise specified.

Confidential Information: Non-public information regarding the business of a
Party provided to either Party by the other where such information is marked or
otherwise communicated as being "proprietary" or "confidential" or the like, or
where such information is, by its nature, confidential.

Customer: The person, firm or corporation so named herein and on the Customer
Order.

Customer Order: A request for SPLITROCK Service submitted by Customer on a form
provided by SPLITROCK.

Party: Either SPLITROCK or Customer may be referred to individually as a Party
or collectively as the Parties herein.

Premises: The location(s) occupied by Customer or its end users specified in the
Customer Order to or from which Services will be delivered.

Service: Any data communications or related products or service(s) offered by
SPLITROCK pursuant to a Customer Order.

Start Billing Date: Billing begins upon confirmation to Customer of installation
by SPLITROCK and continues for the term set forth.

Term: The number of months of customer commitment for Service from SPLITROCK
in the MSA; herein, thirty-six (36) months from the Effective Date.

Termination Charges: The standard Termination Charges of SPLITROCK which shall
apply for Customer terminating service at the conclusion of the term on the
Customer Order. Termination Charges shall also apply for early termination by
either Party prior to expiration of the term on the Customer Order.

SECTION 1. CUSTOMER ORDERS

1.1 SUBMISSION OF CUSTOMER ORDERS. Customer shall submit to SPLITROCK signed
customer Order forms requesting the provision of Service. SPLITROCK shall
confirm the accuracy of information on the Customer Order form and the
availability of the Service requested and return the Customer Order form
countersigned constituting SPLITROCK's acceptance. The term on the Customer
Order shall not extend beyond the expiration date of the MSA without an
Amendment to the MSA.

SECTION 2.  BILLING AND PAYMENT

2.1 PAYMENT AND RENDERING OF BILLS. SPLITROCK shall bill all charges incurred by
and credits due to Customer on a monthly basis. SPLITROCK shall bill in advance
charges for all Service to be provided during the ensuing month except for
charges which are dependent upon usage of Service, which charges shall be billed
in arrears. Adjustments for the quantities of Service established or
discontinued in any billing period during the Term will be prorated to the
number of days based on a thirty (30) day month.

<PAGE>

2.2 PAYMENT OF BILLS. All invoices are issued on the 20th of the month,
subject to changes, are due by the due date stated on the invoice, and
become past due if not received by the due date. The unpaid balance of any
past due amounts shall bear at the rate of the one percent (1%) per month, or
the highest rate allowed by law, whichever is less.

2.3 TAXES AND FEES. Except for taxes based on SPLITROCK's net income and except
with respect to ad valorem personal and real property taxes imposed on
SPLITROCK's property, Customer shall be responsible for payment of all sales,
use, gross receipts, excise, access, bypass, franchise or other local, state and
federal taxes, fees, charges, or surcharges, however designated, imposed on or
based upon the provision, sale or use of the Service delivered by SPLITROCK.

2.4 REGULATORY AND LEGAL CHANGES. SPLITROCK may elect or be required by law to
file with the appropriate regulatory agency tariffs respecting the delivery of
certain Service. In the event and to the extent that such tariffs have been or
are filed respecting Service ordered by Customer, the terms set forth in the
applicable tariff shall govern SPLITROCK's delivery of, and Customer's
consumption or use of, such service. In the event of any change in applicable
law or regulation that materially increases the cost of delivery of Service,
SPLITROCK and Customer shall renegotiate regarding the rates charged to Customer
to reflect such increase in cost and, in the event that the Parties are unable
to reach agreement respecting new rates, then (a) Customer may elect to continue
the affected Customer Order at the new rates, or (b) Customer may terminate the
affected Customer Order upon thirty (30) days' written notice without payment of
any Termination Charge.

2.5 DISPUTED BILLS. In the event that Customer disputes greater than ten percent
(10%) of the bill. Customer must timely pay the undisputed portion of the
Invoice in full and submit a documented claim for the disputed amount. All
claims must be submitted to SPLITROCK within sixty (60) days of the due date
stated on the invoice. If Customer does not submit a claim within such period
and in the manner stated above, Customer waives all rights to dispute such
charges.

2.6 CREDIT ALLOWANCE. SPLITROCK shall issue a credit for any total Service
outage of twenty-four (24)

2.7 CREDIT APPROVAL AND DEPOSITS. Customer shall provide SPLITROCK with credit
information as requested in advance of the commencement of delivery of
Service under any Customer Order. SPLITROCK may require Customer to make a
deposit;

A. As a condition to SPLITROCK's acceptance of any Customer Order submitted by
Customer,

B. As a condition to SPLITROCK's continuation of Service under any Customer
Order, but only when Customer's consumption of Service materially exceeds
Customer's anticipated use,

C. When, in SPLITROCK's reasonable discretion, such deposit is required in order
to secure Customer's anticipated use, or

D. When, in SPLITROCK's reasonable discretion, such deposit is required in order
to secure Customer's continued payment obligation, which deposit shall be held
by SPLITROCK as security for payment of charges. At such time as the provision
of Service to Customer is terminated, the amount of the deposit shall be
credited to Customer's account and any credit balance which may remain shall be
refunded.

2.8 FRAUDULENT USE OF SERVICE. Customer shall comply with SPLITROCK's Acceptable
Use Policy and shall be solely responsible for all charges incurred respecting
Service, even if such charges were incurred through or as a result of fraudulent
or unauthorized use of the Service, unless SPLITROCK has actual knowledge of
such fraudulent or unauthorized use and fails to inform Customer thereof.
Nothing in this subsection 2.7, however, shall be construed to obligate
SPLITROCK to detect or report unauthorized or fraudulent use of Services.

SECTION 3.  CANCELLATION OF CUSTOMER ORDERS

3.1 CANCELLATION OF CUSTOMER ORDER BY SPLITROCK.

SPLITROCK may immediately discontinue Service without incurring any liability:

A. For nonpayment, upon five (5) days' written notice when there is an unpaid
balance for Service that is past due.

<PAGE>

B. For violation of any law, rule, regulation or policy of any government
authority having jurisdiction over such Service or by reason of any order or
decision of a court or other government authority having jurisdiction over
Service, without notice.

C. For any Customer filing of bankruptcy or reorganization or failing to
discharge an involuntary petition within sixty (60) days after filing.

D. For consumption of Service that materially exceeds Customer's credit limit,
upon five (5) days written notice and provided Customer has not provided
additional security for payment which is sufficient in SPLITROCK's reasonable
discretion.

E. For breach of a material term of the MSA.

3.2 EFFECT OF CANCELLATION. Upon cancellation of Service to Customer prior to
expiration of the term on the Customer Order, whether by SPLITROCK pursuant to
subsection 3.1 or by Customer, SPLITROCK may, in addition to all other remedies
that may be available to SPLITROCK at law or in equity, assess and collect from
Customer Termination Charges. Termination Charges include (i) all charges
incurred by SPLITROCK to terminate Service, and (ii) fifty percent (50%) of the
minimum unpaid monthly Commitment, or of the average monthly charges for the
three (3) full calendar months preceding termination multiplied by the months
remaining under the term in the Customer Order, whichever is lower. SPLITROCK
shall have the sole and absolute discretion to restore such Service only after
satisfaction of such conditions as SPLITROCK determines to be required for its
protection. Nonrecurring charges will be applied to restoration of Service.

SECTION 4.  DELIVERY OF SERVICES

4.1 SPLITROCK FACILITIES. Customers shall not and shall not permit others to
rearrange, disconnect, remove, attempt to repair, or otherwise tamper with any
of the facilities or equipment installed by SPLITROCK, except upon the written
consent of SPLITROCK. Equipment provided or installed by SPLITROCK for use in
connection with the Service shall not be used for any purpose other than that
for which SPLITROCK provided it. In the event that Customer or a third party
attempts to operate or maintain any SPLITROCK-owned equipment without first
obtaining SPLITROCK's written approval, in addition to any other remedies of
SPLITROCK for breach by Customer of Customer's obligations hereunder,
Customer shall pay SPLITROCK for any damage to SPLITROCK-owned equipment and
service charges in the event that maintenance or inspection of the equipment
as required as a result of Customer's breach of this Section upon invoice. In
no event shall SPLITROCK be liable to Customer or any other person for
interruption of Service or for any other loss, cost or damage caused or
related to improper use or maintenance of SPLITROCK-owned equipment.

4.2 CUSTOMER-PROVIDED EQUIPMENT. SPLITROCK shall not be responsible for the
operation or maintenance of any Customer-provided communications equipment.
SPLITROCK shall not be responsible for the transmission or reception of signals
by Customer-provided equipment or for the quality of, or defects in, such
transmission.

4.3 NO LIABILITY FOR FAILURE TO TRANSMIT MESSAGES. SPLITROCK does not undertake
to transmit messages, but offers the use of its Service when available, and, as
more fully set forth elsewhere in these terms and conditions and applicable
Customer Orders, shall not be liable for errors in transmission or for failure
to establish connections.

SECTION 5.  OBLIGATIONS AND LIABILITY LIMITATION

5.1 OBLIGATIONS OF THE CUSTOMER. Customer shall be responsible for:

A. The payment of all charges applicable to the Service (including charges
incurred as a result of fraud or unauthorized use of the Service).

B. Compliance with SPLITROCK's Acceptable Use Policy;

C. Providing the level of power, heating and air conditioning necessary to
maintain the proper environment on the Premises for the provision of Service;

5.2 LIMITATIONS OF LIABILITY OF SPLITROCK. The liability of SPLITROCK for
damages, if any, arising out of the furnishing of Service, including but not
limited to mistakes, omissions, interruptions, delays, tortious conduct of
errors, or other defects, representations, use of Service or arising out of the
failure to furnish Service,

<PAGE>

whether caused by acts of commission or omission shall be limited to the
extension of credit allowances. The extension of such credit allowance or
refunds shall be the sole remedy of Customer and the sole liability of
SPLITROCK. Neither Party shall be liable for any indirect, incidental,
special, consequential, exemplary or punitive damages (including but not
limited to damages for lost profits or lost revenues), whether or not caused
by the acts or omissions or negligence of its employees or agents, and
regardless of whether such Party has been informed of the possibility or
likelihood of such damages.

5.3 DISCLAIMER OF WARRANTIES. SPLITROCK MAKES NO WARRANTIES OR REPRESENTATIONS,
EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW. STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
USE, EXCEPT THOSE EXPRESSLY SET FORTH HEREIN OR IN ANY APPLICABLE SERVICE LEVEL
AGREEMENT.

SECTION 6.   CONFIDENTIAL INFORMATIOON

6.1 DISCLOSURE AND USE. The Confidential Information disclosed by either Party
constitutes the confidential and proprietary information of the disclosing Party
and the receiving Party shall retain same in strict confidence and not disclose
to any third party except as authorized by these terms and conditions without
the disclosing Party's express written consent.

6.2 Exceptions. Notwithstanding the foregoing, each Party's confidentiality
obligations hereunder shall not apply to information which:

A.   is already known to the receiving Party:

B.   becomes publicly available without fault of the receiving Party;

C.   is rightfully obtained by the receiving Party from a third party without
     restriction as to disclosure, or is approved for release by written
     authorization of the disclosing Party;

D.   is developed independently by the receiving Party without sue of the
     disclosing Party's Confidential Information; or

E.   is required to be disclosed by law.

6.3 Publicity. This MSA shall not be construed as granting to either Party any
right to *use Party's or its affiliates' trademarks, service marks or trade
names or otherwise refer to the other Party in any marketing * or activities
with the forgoing publication or press release contractual relationship between
SPLITROCK and Customer, without the written consent of the other Party, except
as may be required by law.

SECTION 7. GENERAL TERMS

7.1 FORCE MAJEURE. Except with respect to payment obligations, neither Party
shall be liable, nor shall any credit allowance or other remedy be extended, for
any failure of performance or equipment due to causes beyond such Party's
reasonable control, including but not limited to: acts of God, fire, flood or
other catastrophes; any law, order, regulation, direction, action, or request of
any governmental entity or agency, or any civil or military authority; national
emergencies, insurrections, riots, wars, unavailability of rights-of-way or
materials; or strikes, lock-outs work stoppages, or other labor difficulties.

7.2 ASSIGNMENT OF TRANSFER. Customer may not transfer or assign this MSA without
the express prior written consent of SPLITROCK, whose consent shall not be
unreasonably withheld, and then only when such transfer or assignment can be
accomplished without interruption of the use or location of Service. These terms
and conditions shall apply to all such permitted transferees or assignees.
Customer shall, unless otherwise expressly agreed by SPLITROCK in writing,
remain liable for the payment of all charges due under each Customer Order.

7.3 NOTICES. Any notice between the Parties shall be deemed properly given when
delivered, if delivered in person, or when sent via overnight courier,
electronic mail or when deposited with the U.S. Postal Service to the addresses
first listed above.

7.4 INDEMNIFICATION BY CUSTOMER. Customer shall indemnify, defend and hold
SPLITROCK harmless from claims, loss, damage, expense (including attorney's fees
and court costs), or liability (including liability for patent infringement)
arising from (1) any claims made against SPLITROCK by any end user in

<PAGE>

connection with the delivery or consumption of Service. (2) use of facilities
furnished by SPLITROCK in a manner inconsistent with the terms thereof or in a
manner that SPLITROCK did not contemplate and over which SPLITROCK exercises no
control and (3) all other ___________ damage expense including attorney's fees
and court costs, or liability arising out of any commission or omission by
Customer in connection with the Service.

7.5 INDEMNIFICATION BY SPLITROCK. SPLITROCK shall indemnify, defend and hold
Customer harmless from claims, loss, damage, expense (including attorney's fees
and court costs), or liability (including liability for patent infringement)
arising from all claims, loss, damage expense (including attorney's fees and
court costs), or liability for property damage or personal injury to the extent
that such claims arise out of or are caused by SPLITROCK's negligence or willful
misconduct.

7.6 CONTENTS OF COMMUNICATIONS. SPLITROCK shall have no liability or
responsibility for the content of any communications transmitted via the Service
by Customer or any other party, and Customer shall hold SPLITROCK harmless from
any and all claims (including claims by governmental entities seeking to impose
sanctions) related to such content.

7.7 ENTIRE UNDERSTANDING. These terms and conditions, including any Customer
Orders executed hereunder (and any tariff applicable to the delivery of
Service), constitute the entire understanding of the Parties related to the
subject matter hereof. In the event of a conflict between these terms and
conditions and any Customer Order executed hereunder, the Customer Order shall
control. These terms and conditions shall be governed and constructed in
accordance with the laws of the State of Texas.

7.8 NO WAIVER. No failure by either Party to enforce any rights hereunder shall
constitute a waiver of such right unless otherwise specifically set forth
herein. Notwithstanding any other section of these terms and conditions, the
non-breaching Party shall be entitled to seek equitable relief is protect its
interests including but not limited to preliminary and permanent injunctive
relief. Nothing stated herein shall be constructed to limit any other remedies
available to the Parties.

7.9 DISPUTE RESOLUTION. Any dispute which the parties are unable to resolve upon
written notice to the Defaulting Party, may immediately be submitted to the
American Arbitration association for binding arbitration pursuant to the
Commercial Arbitration Rules with proceedings conducted in Houston, Texas;
however, the Parties shall immediately proceed to negotiate a resolution in good
faith until such proceeding. Notwithstanding any other section of these terms
and conditions, the nonbreaching Party shall be entitled to seek equitable
relief to protect its interests, including but not limited to preliminary and
permanent injunctive relief. Nothing stated herein shall be constructed to limit
any other remedies available to the Parties.

7.10 INTELLECTUAL Property. Nothing contained in this MSA shall be construed as
conferring by implication, estoppel or otherwise, any license or right under any
patent, trade name or copyright of SPLITROCK or Customer.

7.11 Conflicting Provisions. In the event of a conflict between the provisions
of the MSA and any Attachment thereto, the following hierarchy shall control in
interpreting the conflicting language: (i) IDL-001R, (ii) OAF-001, (iii)
IDL-004, (iv) IDL-005, and (v) MSA.

Free Network, Inc. ("Customer")         SPLITROCK SERVICES, INC. ("SPLITROCK")

Signature /s/ Bob McCausland            Signature  /s/ David M. Boatner
         --------------------------               ------------------------------

Name    Robert (Bob) McCausland         Name    David M. Boatner
     ------------------------------           ----------------------------------
Title  President/CEO                    Title       EVP & CMO
     ------------------------------           ----------------------------------

Date   10-1- 99                         Date      9-30-99
     ------------------------------           ----------------------------------

<PAGE>

          SPLITROCK

                                              SERVICE DESCRIPTION: INTERNET DIAL

          STANDARD FEATURES:
          o    V.90/56Kdial Access to the Internet
          o    24 X 7 NOC support
          o    RADIUS proxy to customer end point authentication server

         OPTIONAL FEATURES:
          o    Primary and Secondary DNS
          o    Customer Care Web site
          o    Splitrock run RADIUS authentication

         Commitments
          o    SPLITROCK requires a minimum volume commitment from Customer to
               sign a specified number of Subscribers within twelve (12) months,
               and a 3-year contract term.
          o    SPLITROCK requires Fee of Twenty-Five Thousand Dollars ($25,000)
               that will be applied against billing upon the achievement of
               minimum committed volume within the agreed ramp period.
               Application of the $25,000 begins on the 13th month.

          Pricing:

          SEE  ATTACHMENT

<PAGE>

                                                              SPLITROCK

                              ACCEPTABLE USE POLICY

Inc. ("SPLITROCK and applies to all SPLITROCK's Customers and Customer's
Subscribers (collectively "Users"). Use of the SPLITROCK Network continues on
the User acceptance of and agreement to abide by all policies of SPLITROCK
including this which is in addition and supplements the terms of the applicable
Master Services Agreement and SPLITROCK reserves the right to modify this policy
at any time, effective upon posting to the SPLITROCK web page http:
WWW.SPLITROCK.NET. SPLITROCK does not monitor, verify, warrant or validate the
integrity, accuracy or quality of information or data it receives or transmits.
Accordingly, SPLITROCK neither controls nor accepts responsibility for the
content of any communications that are transmitted or made available to Users of
its network and or services.

A.   Lawful Use
The SPLITROCK Network may be used only strictly in accordance with all
international, federal, state and local laws, tariffs, ordinances and
regulations and SPLITROCK may report to legal authorities any content that is or
is believe to be unlawful, may disclose to such authority the author of such
content and will cooperate with law enforcement agencies and other parties
investigating or prosecuting claims of illegal or inappropriate activity. This
includes without limitation, material protected by copyright, trademark, trade
secret or other intellectual property right, material that is obscene or
constitutes child pornography, material that is libelous, defamatory, hateful,
or constitutes an illegal threat or abuse material that violates export control
laws or regulations and material that encourages conduct that would constitute
criminal offense or give rise to civil liability.

B.   Privacy
SPLITROCK makes no guarantee regarding the security and integrity of any data or
information transmitted. Users must respect the privacy of others, shall not
intentionally seek information on, obtain copies of , or modify files, other
data or passwords belonging to others or represent themselves as another User
unless explicitly authorized to do so by that User. Revealing a User password to
others is strictly prohibited. Attempting to obtain access beyond that for which
User is authorized is strictly prohibited, including illegal or unauthorized
accessing known as "hacking."

C.   Network Integrity
Use of SPLITROCK's Network and/or any attached network in a manner that
precludes or significantly hampers its use by others is not allowed. Connections
which create routing patterns that are inconsistent with the effective and
shared use of the network may not be established . Users must respect the
integrity of computing and network systems. Examples of prohibited uses include,
without limitation:

     (i.)   Unauthorized access to or use of data, systems or networks,
            including any attempt to probe, scan or test the vulnerability of
            a system or network or to breach security or authentication
            measures without express authorization of the owner of the system
            or network;

     (ii.)  Unauthorized monitoring of data or traffic on any network or system
            without express authorization of the owner of the system or network;

     (iii.) Interference with service to any User, host or networking including,
            without limitation, mailbombing, flooding, deliberate attempts to
            overload a system and broadcast attacks;

     (iv.)  Distribution of Internet Viruses, Worms. Trojan Horses or other
            destructive activities; and

     (v.)   Modification of IP packet content in a malicious manner or forging
            of any TCP-IP packet header or any part of the header information in
            an e-mail, chat room or a newsgroup posting.

                                  Page 1 of 2

<PAGE>

D.   E-Mail

Unsolicited advertising is prohibited.  Other prohibited activities include:

     i.   Sending unsolicited commercial or bulk e-mail.

     ii.  Using another site's mail server to ready mail, without express
          permission of the site.

     iii. Repeated, unsolicited and or unwanted communication of an intrusive
          nature

     iv.  Posing or e-mailing of scams such as "make-money fast" schemes or
          pyramid chain letters and v. Making fraudulent offers of products
          items or services originating from your account.

E.   USENET.CHAT

All SPLITROCK Users agree to comply with the guidelines and restrictions of each
news or chat group unconditionally as incorporated herein by reference. Without
limitation of the foregoing, the following activities are prohibited:

     (i)   Engaging in excessive cross-posting or multi-posting ("spamming");

     (ii)  Making any posting for commercial purposes (including without
           limitation the posting to specific URL's for commercial purposes),
           except where such postings are expressly permitted under the charter
           and/or Frequently Asked Questions (FAQ) of an applicable newsgroup;

     (iii) Canceling newsgroup postings other than their own, or using
           auto-responders or cancel-boss (or similar automated or manual
           routines) which generate excessive network traffic or disrupt Usenet
           newsgroup e-mail use by other (except in cases of official newsgroup
           moderators performing their duties): and

     (iv)  Disrupting newsgroups and or discussion groups with materials,
           postings, or activities that are frivolous, unlawful, obscene,
           threatening, abusive, libelous, hateful, excessive, or repetitious,
           unless such materials or activities are expressly allowed or
           encouraged under the newsgroup's name, FAQ, or charter.

F.   Remedial Action

Responsibility for avoiding the harmful activities as described herein rests
primarily with the User. When SPLITROCK learns of possible inappropriate use, it
may take any of a variety of actions, including but not limited to, removing
information that violates its policies, and/or restricting or terminating access
to the SPLITROCK Network without notice.

     How to Report Abuse

     If you become aware of inappropriate use, direct the information to
     ABUSE@SPLITROCK.NET who will evaluate all information before taking any
     action and upon evaluation may take any appropriate action, including but
     not limited to :

     (i) Issuing written or verbal warnings;

        (ii) Suspending newsgroup posting privileges;

        (iii) Suspending the User account; and

        (iv) Terminating the User Account

G.   Limitation of Liability

SPLITROCK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF
PROFITS, LOSS OF BUSINESS OR BUSINESS OPPORTUNITY, LOSS OF USE, ETC., EVEN IF
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES BY USER. SPLITROCK SHALL NOT BE
LIABLE FOR ANY DIRECT OR ACTUAL DAMAGES OF USER, EXCEPT TO THE EXTENT SPECIFIED
IN A WRITTEN OR ELECTRONIC AGREEMENT ENTERED INTO BETWEEN SPLITROCK AND
CUSTOMER. SPLITROCK MAKES NO WARRANTIES OR REPRESENTATIONS HEREIN, EITHER
EXPRESS OR IMPLIED. CONCERNING THE SPLITROCK NETWORK, AND EXPRESSLY DISCLAIMS
WARRANTIES OF FITNESS FOR A PARTICULAR USE OR PURPOSE, THE WARRANTY OF
MERCHANTABILITY AND ANY OTHER WARRANTY IMPLIED BY LAW.

                                  Page 2 of 2

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