Document:

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                                                                   Exhibit 10.18

                                                             [WEBSTER BANK LOGO]

                                                 April 14, 2000

VERMONT PURE HOLDINGS, LTD.
Route 66
Catamount Industrial Park
Randolph, Vermont 05060

     Attention: Tim Fallon and Peter Baker

     Re: Financing facilities for the merger of Vermont Pure Holdings, Ltd. and
         Crystal Rock Spring Water Company

Dear Peter and Tim:

     WEBSTER BANK (the "Bank") is pleased to advise you of our commitment to
provide a $36,000,000 financing (the "Loans"). Funds will be made available
subject to and substantially in accordance with the terms and conditions set
forth on the Term Sheet attached hereto and considered a part hereof for all
purposes.

     This Commitment is subject to the conditions referred to in this letter,
including those described on the Term Sheet attached hereto and upon:

(a)  The execution and delivery of the Bank's legal documents, together with any
     other documents requested by us to effect the Loan, by the Borrower and,
     as applicable, each Guarantor, substantially incorporating the terms and
     conditions outlined or referred to in this letter;

(b)  There being no material adverse change in the financial condition,
     business, operations, or control of the Borrower of the Guarantors, since
     the date of their respective financial statements most recently delivered
     to the Bank;

(c)  The receipt of such additional reports and information as may be deemed
     necessary or desirable by the Bank in its evaluation of the Borrower, each
     Guarantor or the transaction, all in form and detail satisfactory to the
     Bank.

     The Bank reserves the right to rescind this Commitment in the event the
parties do not reach agreement regarding any matters material to the Loans which
are not covered by or made clear in this Commitment.

     The Issuance of this Commitment is predicted upon the Bank's present
understanding of the proposed financing. As more facts become known and further
analysis is performed, some further assurances in the nature of additional
security or additional terms and conditions may be required by the Bank. In
issuing this Commitment, we have relied on the accuracy of

<PAGE>   2
all statements made and documents and information submitted to the Bank in
support of the Loans. If any such statements, documents or information are
inaccurate, then without limiting any other remedies available to the Bank on
account thereof, this Commitment shall, at the Bank's option, become void.

     The Bank shall not be responsible for any costs or expenses associated with
the Loans. By your acceptance of this Commitment, you agree to bear, and to
reimburse the Bank upon request for, all reasonable costs and expenses incurred
by the Bank in connection with preparing to close and closing the Loan, whether
or not the Loan actual closes, including, but not limited to, legal fees and
disbursements and other expenses. You further agree to indemnify the Bank from
and against all damages and costs arising in any manner from the transaction
contemplated hereby.

     This commitment letter is for your exclusive use only and no portion of
this letter may be disclosed to, discussed with or assigned to any person (other
than to your legal and financial advisors), except to the extent required by
applicable law, without the prior written consent of the Bank. This Commitment
supersedes your loan application and all other prior dealings with the Bank in
connection with the Loans. The terms of this Commitment may not be waived,
modified, or in any way changed by implication, correspondence, or otherwise
unless such waiver, modification, or change is made in the form of a written
amendment to this Commitment agreed to by all parties.

     The Bank reserves the right to participate out all or any portion of the
Loans and/or this Commitment to other lenders, or to assign all or any portion
of the Loans and/or this Commitment to other lenders. By your acceptance of this
Commitment, you consent on behalf of the Borrower and Guarantors to the
distribution by the Bank, without further notice, to potential assignees and
participants or any information relating to Borrower, Guarantors and any
collateral which may now or hereafter secure the Loans.

                                      -2-

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     If for any reason the Loans do not close by July 31, 2000, time being of
the essence, this Commitment shall lapse and shall be of no further force or
effect unless the time for closing is extended to a date certain in writing by
the Bank.

     This Commitment shall be void if not signed and returned on or before 5:00
p.m. on April 14, 2000.

                                        Very truly yours,

                                        WEBSTER BANK

                                        By: /s/ Robert E. Teittinen
                                           ------------------------
                                           Robert E. Teittinen
                                           Its: Vice President

ACCEPTED AND AGREED TO AS AN INSTRUMENT UNDER SEAL

                          VERMONT PURE HOLDINGS, LTD.

                          By: /s/ Timothy G. Fallon
                             ----------------------------
                             Timothy G. Fallon
                             Its: Chief Executive Officer
                             Dated: 4/13/00

VERMONT PURE SPRINGS, INC.                     CRYSTAL ROCK SPRING WATER COMPANY

By: /s/ Timothy G. Fallon                      By: /s/ Peter Baker
   ----------------------                         ------------------------------
   Timothy G. Fallon                              Peter Baker
   Its: President                                 Its: Co-President
   Dated: 4/13/00                                 Dated: 4/13/00

                                      -3-
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                                   TERM SHEET

1.   Borrower:       Vermont Pure Holdings, LTD

2.   Guarantors:     All Subsidiaries -- Crystal Rock Water Company and Vermont
                     Pure Springs, Inc.

3.   Facilities:     A.  $31,000,000 Term Loan
                     B.  $5,000,000 Line of Credit

4.   Purpose:        A.  Fund the purchase of Crystal Rock Water Company and to
                         consolidate the existing debt of the Borrower and
                         Guarantors.
                     B.  Support working capital needs. There will be a
                         sub-limit of $750,000 for the issuance of Letters
                         of Credit.

5.   Maturity:       A.  Seven years
                     B.  Two years

6.   Repayment:      A.  Monthly payments of principal plus interest. Principal
                         payments will be graduated as follows:

                         Year 1    $208,333 per month
                         Year 2    $291,666 per month
                         Year 3    $333,333 per month
                         Year 4    $333,333 per month
                         Year 5    $375,000 per month
                         Year 6    $458,333 per month
                         Year 7    $583,333 per month

                     B.  Interest only payable monthly in arrears.

7.   Collateral:     A first blanket lien on all now owned and hereafter
                     acquired business assets, including, without limitation
                     all real estate and trademarks, free from all
                     encumbrances, except as approved by the Bank.

8.   Optional Hedge: Borrowers shall have the option to hedge the interest
                     rate exposure on all or a portion of Loan A for a
                     period up to the term of Loan A. This may be accomplished
                     by entering into an interest rate hedge agreement with
                     Webster Bank or another acceptable counterparty, and
                     shall be subject to standard documentation and make
                     whole provisions.

                                      -4-

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9.   Pricing:    FACILITY A -- Pricing will be tied to the company's Senior
                 Funded Debt to EBITDA ratio and will be adjusted based
                 upon the following performance pricing grid:
<TABLE>
<CAPTION>

                 Tier     Ratio                                       Pricing
                 ----     -----                                       -------
              <S>    <C>                                <C>
                  1     greater than 3.0 to 1 and above               LIBOR plus 225 basis points
                  2     greater than 2.5 to 1 or equal to 3.0 to 1    LIBOR plus 175 basis points
                  3     greater than 2.0 to 1 or equal to 2.5 to 1    LIBOR plus 150 basis points
                  4     greater than 1.5 to 1 or equal to 2.0 to 1    LIBOR plus 125 basis points
                  5     less than 1.5 to 1                            LIBOR plus 100 basis points

</TABLE>

                  As proposed, Facility A will initially be set at Tier 2
                  pricing. Pricing will be adjusted annually based upon receipt
                  of audited fiscal year end statements. The first test for
                  repricing will be after receipt of the audited October 31,
                  2001 financial statements.

                  Senior funded debt shall include the outstanding balance of
                  all term loans (exclusive of subordinated debt) and drawn
                  amounts under the Line of Credit and capital leases.

                  FACILITY B -- Outstandings under the line of credit shall
                  accrue interest at the same rate as Facility A or, at the
                  Borrower's option, at the Prime Rate as announced by Webster
                  Bank from time to time.

10.   Fees:       Underwriting Fee equal to 1/2% of the commitment for
                  Facility A and Facility B payable at closing.

                  A Commitment Fee equal to $87,000.

                  An Agency Fee equal $5,000 per annum to be paid annually in
                  advance.

11.   Prepayment Penalty:

                  Should Borrower refinance debt with any other entity, there
                  shall be a prepayment penalty equal to 3% of amounts prepaid
                  in year one, 2% in year two and 1% in year three and none
                  thereafter. In the event of an acquisition in excess of a cash
                  outlay of $10,000,000 which requires financing that Webster
                  Bank is either unwilling or unable to accommodate or arrange,
                  the forgoing prepayment penalties will be reduced by 50%.

                  In the event that prepayment of a LIBOR priced loan is
                  permitted or required on a date other than the last business
                  day of an applicable interest period, the Borrower shall pay
                  to the Bank the normal breakage fee equal to the loss, cost or
                  expense, if any, to the Bank.

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                  All prepayments shall be credited first to principal
                  installments due in the inverse order of their maturity. Any
                  such prepayment shall not affect the obligation to pay the
                  regular installments as required.

12.   Late Charge; Default Interest.

                  Five percent (5%) of any periodic payment of principal or
                  interest overdue for more than fifteen (15) days, with a
                  minimum late charge of fifteen dollars ($15.00). Following any
                  event of default and until paid in full, outstanding principal
                  shall bear interest at the rate 4% above the interest Rate,
                  but not more than the maximum legal rate.

13.   Subordination:

                  All debt held by the Baker family shall be subordinated to the
                  Bank. Quarterly payments of interest shall be permitted so
                  long as no default exists, and the payment of such interest
                  shall not create an event of default. Partial payments of
                  interest will be permitted in an amount such that after such
                  payment no event of default would result. To the extent such
                  payments would result in a default, unpaid interest may be
                  accrued and paid in subsequent periods, to the extent any such
                  subsequent payment of interest, together with the interest
                  payment which would be payable during such period would not
                  result in the occurrence of an event of default. The interest
                  rate paid on such debt shall not exceed 12%. So long as
                  Borrower is in compliance with all financial covenants,
                  principal payments shall be permitted after year three.

14.   Reporting Requirements:

                  Borrower shall submit audited fiscal year end financial
                  statements within 90 days of fiscal year end.

                  Borrower shall submit quarterly 10Qs within 45 days of quarter
                  end, as well as internal numbers comparing actual results to
                  budget.

                  On a quarterly basis, Borrower shall submit an officer's
                  certificate certifying compliance with all financial
                  covenants.

                  Borrower shall annually provide detailed budgets and
                  projections for the next fiscal year.

                  Borrower shall provide such other information as the Bank may
                  reasonably require from time to time in form and detail
                  satisfactory to the Bank.

                                      -6-

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15.   Financial Covenants:
                  The following covenants shall be in effect and shall be tested
                  on a quarterly basis:

                  MAXIMUM SENIOR FUNDED DEBT / EBITDA:
                  Closing -- 7/31/01             3.50 to 1
                  10/31/01 -- and thereafter     3.00 to 1
                  The first test will be for the 12 months ended 7/31/01, to be
                  tested on a rolling four quarters thereafter.

                  DEBT SERVICE COVERAGE
                  Net income plus depreciation plus amortization plus or minus
                  the net change in customer deposits DIVIDED BY CMLTD plus the
                  current portion of capital lease payments plus unfinanced
                  capital expenditures plus repayment of subordinated debt shall
                  not fall below 1.2 to 1.0

                  LIQUIDITY
                  Current ratio shall not fall below 1.0 to 1.0

                  NET WORTH
                  No net losses. The first test of this covenant shall be for
                  the period from closing through 1/31/01, then closing through
                  4/30/01 with quarterly tests thereafter based on a rolling
                  four quarters. Extraordinary expenses incurred in conjunction
                  with this transaction shall be excluded for purposes of
                  determining net profit.

                  CAPITAL EXPENDITURES
                  Not to exceed in any year on a non cumulative basis, the sum
                  of $3,000,000 plus Net Income not to exceed a maximum amount
                  of $5,000,000.

                  OTHER
                  To include no dividends, no incremental debt, restrictions on
                  asset sales and no acquisitions without prior consent of the
                  Bank. No material change in management, including a
                  requirement that satisfactory employment contracts be entered
                  into with Tim Fallon, Bruce MacDonald, Peter Baker and Jack
                  Baker.

                  OPERATING ACCOUNTS, CASH MANAGEMENT FACILITIES
                  The Borrower and each Guarantor shall maintain their primary
                  operating and disbursement accounts and shall utilize cash
                  management services provided by the Bank, which, at Borrower's
                  option, may include an automated "sweep" and investment
                  feature. Vermont Pure Springs, Inc. may retain a local
                  depository relationship for collection and payroll purposes.

                                      -7-

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16.   Insurance.
                  Borrower shall provide and maintain (a) all-risk casualty
                  insurance and such other forms of coverage as the Bank may
                  require (e.g., business interruption coverage) in an amount
                  equal to 100% of the full insurable value of the building(s)
                  and other improvements included in the Property; (b) public
                  liability insurance with limits reasonably acceptable to the
                  Bank; (c) flood insurance (if applicable); (d) business
                  interruption insurance and (e) such other forms or types of
                  insurance coverage as the Bank shall require. Borrower shall
                  provide such evidence of coverage, all of which shall name the
                  Bank as loss payee.

17.   Restrictions on Mergers and Acquisitions.
                  Except as set forth below, the Borrower shall not be permitted
                  to merge or consolidate with or into any other entity (whether
                  by sale or purchase of stock or assets) not shall the Borrower
                  transfer all or a substantial part of its business or assets
                  or the legal or equitable ownership in any Guarantor or other
                  Subsidiary, without, in each case, either obtaining the prior
                  written consent of the Bank or paying the Bank in full upon
                  consummation of the transaction. Provided no event of default
                  would occur or result from such transaction, the Borrower may
                  make acquisitions utilizing only internally generated cash,
                  "seller paper" or stock of the Borrower up to an amount of
                  $500,000 for any single transaction and up to $1,000,000 in
                  the aggregate in any fiscal year.

18.   Hazardous Materials.
                  Prior to closing, the Bank shall receive information and
                  reports satisfactory to the Bank regarding the possibility of
                  liability relating to hazardous materials and oils. Such
                  information and reports may, in the Bank's discretion, include
                  (without limitation) any one or more of the following: (a) a
                  Borrower Questionnaire completed by the Borrower in the form
                  requested by the Bank, (b) an environmental site assessment
                  report or reports prepared by an environmental consultant
                  engaged by the Bank at Borrower's expense. It will be a
                  condition to closing that the Bank be satisfied in all
                  respects with the results of any such Questionnaire and/or
                  report(s) and that the Bank be satisfied that there is no risk
                  of environmental liability or loss associated with the
                  premises of the Borrower or any Guarantor by reason of
                  conditions at its premises or in adjacent areas. The loan
                  documentation to be executed by Borrower and the Guarantors at
                  closing shall contain hazardous materials compliance and
                  indemnification provisions in favor of the Bank.

19.   Title Insurance.
                  Prior to closing, the Borrower shall deliver to the Bank's
                  counsel for approval a current ALTA form of lender's title
                  insurance commitment covering any real property taken as
                  collateral, issued by a national title insurance company
                  satisfactory to the Bank in an amount and form and containing
                  only those exceptions which the Bank's counsel approves. At

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                  closing, the Borrower shall make arrangements satisfactory to
                  the Bank's counsel for the title insurance policy to be
                  issued to the Bank at the Borrower's expense.

20.   Bank Counsel:

                  Name:     Robert M. Sattin, Esq.
                  Firm:     Reid and Reige, P.C.
                  Address:  One State Street
                            Hartford, CT 06103
                  Phone:    860-240-1021
                  Fax:      860-240-1002
                  Email:    RSattin@Reidandreige.com

21.   Opinion of Counsel.

                  The Borrower shall deliver at closing an opinion of the
                  Borrower's counsel that the loan documents have been duly
                  authorized, validly executed, and are enforceable in
                  accordance with their terms, as well as such other matters as
                  the Bank shall request in form and substance satisfactory to
                  the Bank's counsel.

22.   Organizational Documents.

                  The Borrower shall provide such organizational documents,
                  votes, certificates, consents, and other materials as may be
                  required by the Bank or its counsel.

23.   Other Terms.

                  The loan documentation to be executed by the Borrower and the
                  Guarantors at the closing shall contain usual, customary and
                  reasonable representations and warranties, affirmative and
                  negative covenants, events of default which will permit the
                  Bank to exercise rights and remedies (including acceleration
                  of the debt and foreclosure on the collateral) if such events
                  occur, and other terms, conditions and provisions generally as
                  are set forth in the Bank's standard loan documentation.

24.   Participation, Assignment, etc.

                  The Bank shall have the unrestricted right at any time without
                  Borrower's or any Guarantor's consent, to assign, sell a
                  participation in or otherwise transfer all or any portion of
                  its loans and its rights and obligations under agreements
                  governing or securing the loans to one or more banks or other
                  financial institutions and Borrower and each Guarantor agrees
                  that it shall accord full recognition thereto. In connection
                  therewith the Borrower and the Guarantors agree that the Bank
                  may furnish any information concerning Borrower and any
                  Guarantor in its possession from time to time to prospective
                  Assignees and Participants, provided that Bank shall require
                  any such prospective Assignee or Participant to agree in
                  writing to maintain the confidentiality of such information.

                                      -9-<PAGE>   1
                                                                   Exhibit 10.19

                                                             [WEBSTER BANK LOGO]

VERMONT PURE HOLDINGS, LTD.                            May 8, 2000
Route 66
Catamount Industrial Park
Randolph, Vermont 05060

     Attention: Tim Fallon and Peter Baker

     Re:  Financing facilities for the merger of Vermont Pure Holdings, Ltd.
          and Crystal Rock Spring Water Company

Dear Peter and Tim:

     This is the first amendment to the Commitment Letter Dated April 14, 2000
regarding the above transaction. The date that the loans must close by is
extended from July 31, 2000 to not later than August 31, 2000. Thus the second
paragraph above the signature line shall now read:

     "If for any reason the Loans do not close by August 31, 2000, time being of
the essence, this Commitment shall lapse and shall be of no further force or
effect unless the time for closing is extended to a date certain in writing by
the Bank."

     If you have any questions, please do not hesitate to contact me.

                                             Very truly yours,

                                             WEBSTER BANK

                                             By: /s/ Robert E. Teittinen
                                                ------------------------
                                                Robert E. Teittinen
                                                Its: Vice President

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