Document:

Amended and Restated Restricted Stock Award and Special Bonus Agreement

 Exhibit 10.05 
 Name of Grantee: Thomas B. Barker 
 WEST CORPORATION 
 Amended and Restated Restricted Stock Award and Special Bonus Agreement 
 West Corporation

 11808 Miracle Hills Drive 
 Omaha, Nebraska 68154 

Attention: Mr. David Mussman 
 Ladies and Gentlemen: 
 The undersigned Grantee (i) acknowledges receipt of an award (the “Award”) of restricted stock from West Corporation, a Delaware
corporation (the “Company”), under the Company’s 2006 Executive Incentive Plan (the “Plan”), subject to the terms set forth below and in the Plan, a copy of which Plan, as in effect on the date hereof, is
attached hereto as Exhibit A; and (ii) agrees with the Company as follows: 
 1. Effective Date. Grantee and the
Company entered into a Restricted Stock Award and Special Bonus Agreement (the “Original Agreement”) effective as of December 1, 2006, which is the date of grant of the Award (the “Grant Date”). Grantee and the
Company have entered into this Amended and Restated Restricted Stock Award and Special Bonus Agreement (the “Agreement”) as of May 4, 2009 (but effective as of the Grant Date) to amend and restate the Original Agreement in its
entirety to modify the terms and condition upon which a portion of the Award shall become vested. 
 2. Shares Subject to Award. The
Award consists of a total of 1,650,000 shares (the “Shares”) of Class A Common Stock, par value $0.001 per share, of the Company (“Stock”) with a fair market value on the Grant Date of $1.43 per Share and
$2,359,500 in the aggregate. Of the Shares subject to the Award: 
 A. 33.33% of the Shares shall be “Tranche 1 Shares”;

 B. 22.22% of the Shares shall be “Tranche 2 Shares”; and 
 C. 44.45% of the Shares shall be “Tranche 3 Shares.” 
 The Grantee’s rights to the Shares are subject to the restrictions described in this Agreement and the Plan (which is incorporated herein by reference with the same effect as if set forth herein in full) in
addition to such other restrictions, if any, as may be imposed by law. 
 3. Nontransferability of Shares. The Shares acquired by the
Grantee pursuant to this Agreement shall not be sold, transferred, pledged, assigned or otherwise encumbered or disposed of except as provided in the Stockholder Agreement dated as of October 24, 2006 among the Grantee, the Company, certain of
the Company’s subsidiaries and certain of the Company’s stockholders (as amended from time to time, the “Stockholders Agreement”). 
  

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 4. Forfeiture Risk. If the Grantee’s Employment with the Company and its subsidiaries ceases
for any reason, including death, then (subject to any contrary provision of this Agreement or any other written agreement between the Company and the Grantee with respect to vesting and termination of Shares granted under the Plan) any and all
outstanding and unvested Shares acquired by the Grantee hereunder shall be automatically and immediately forfeited. In addition, upon an Exit Event, any and all outstanding Tranche 2 Shares and Tranche 3 Shares that have not previously vested and do
not vest as a result of the Exit Event shall be automatically and immediately forfeited following such Exit Event, all as provided for in Section 6 of this Agreement. The Grantee hereby (i) appoints the Company as the attorney-in-fact of
the Grantee to take such actions as may be necessary or appropriate to effectuate a transfer of the record ownership of any such shares that are unvested and forfeited hereunder, (ii) agrees to deliver to the Company, as a precondition to the
issuance of any certificate or certificates with respect to unvested Shares hereunder, one or more stock powers, endorsed in blank, with respect to such Shares, and (iii) agrees to sign such other powers and take such other actions as the
Company may reasonably request to accomplish the transfer or forfeiture of any unvested Shares that are forfeited hereunder. 
 5.
Certificates. The Company will issue the Grantee a certificate representing the Shares. If unvested Shares are held in book entry form at any time thereafter, the Grantee agrees that the Company may give stop transfer instructions to the
depositary, stock transfer agent or other keeper of the Company’s stock records to ensure compliance with the provisions hereof. 
 6.
Vesting of Shares. The Shares acquired hereunder shall vest during the Grantee’s Employment by the Company or its subsidiaries in accordance with the provisions of this Section 6 and applicable provisions of the Plan, as follows:

 A. Tranche 1: The Tranche 1 Shares will vest as follows: 
 20% on and after December 1, 2007; 
 20%
on and after December 1, 2008; 
 20% on and after December 1, 2009; 
 20% on and after December 1, 2010; and 
 20% on and after December 1, 2011. 
 Notwithstanding the above, 100% of a Grantee’s outstanding and unvested Tranche 1
Shares shall vest immediately upon (i) a Change of Control or (ii) an Initial Public Offering. 
 B. Tranche 2 and Tranche 3:
The vesting schedule for Tranche 2 and Tranche 3 Shares is subject to the Total Return of the Investors and the Investor IRR as of an Exit Event or a Sale of the Company, subject to the terms and conditions of this Section 6.B. 
 1. Tranche 2 Shares shall become 100% vested upon an Exit Event or a Sale of the Company if, after giving effect to any vesting of the Tranche 2 Shares on
such Exit Event or Sale of the Company, Investors’ Total Return is greater than 200% and the Investor IRR exceeds 15%. 
  

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 2. The Tranche 3 Shares will vest as follows: 
 (i) 50% on and after the earliest to occur of an Exit Event, Sale of the Company and December 1, 2011; and 
 (ii) 50% upon an Exit Event or a Sale of the Company if, after giving effect to any vesting of the Tranche 2 Shares and/or the Tranche 3 Shares on
an Exit Event or Sale of the Company, Investors’ Total Return is greater than 200% and the Investor IRR exceeds 15%. 
 3. To the extent
that a previously unvested Tranche 2 or Tranche 3 Share fails to vest upon an Exit Event pursuant to Section 6.B.1 or 6.B.2, such Tranche 2 or Tranche 3 Share shall automatically and immediately be forfeited pursuant to Section 4 of this
Agreement following such Exit Event. 
 4. Notwithstanding the foregoing provisions of this Section 6 (but subject to prior forfeiture of
unvested Shares pursuant to Section 4, in which case such Shares shall be deemed not to be outstanding), 100% of a Grantee’s outstanding and unvested Tranche 2 Shares and Tranche 3 Shares shall vest immediately upon an Initial Public
Offering if such Initial Public Offering (i) occurs prior to an Exit Event or (ii) occurs in connection with an Exit Event (whether or not such Exit Event otherwise would result in vesting of Shares pursuant to Section 6.B.1 or
6.B.2). 
 5. Notwithstanding any other provision of this Section 6.B, a Grantee who is the holder of a Tranche 2 or Tranche 3 Share that
vests pursuant to Section 6.B.1 or 6.B.2 due to an Exit Event or Sale of the Company that occurs prior to the end of the third anniversary of the date of grant of such Tranche 2 or Tranche 3 Share shall forfeit such a vested Share upon his or
her termination of Employment with the Company before the third anniversary of the date of grant of such a Share for any reason other than death, disability, a termination by the Company without Cause, or a termination by the Grantee for Good
Reason. 
 Notwithstanding the foregoing provisions of this Section 6 (but subject to any contrary provision of this Agreement or any other written
agreement between the Company and the Grantee with respect to vesting and termination of Shares granted under the Plan), no Shares shall vest on any date specified above unless the Grantee’s Employment with the Company or its subsidiaries is
then, and since the Grant Date has been, continuous. 
 7. Non-Competition Provisions. In consideration of the granting of Shares
pursuant to this Agreement and the Plan, the Grantee hereby agrees to the following terms and conditions: 
 A. In order to better protect the
goodwill of the Company and to prevent the disclosure of the Company’s trade secrets and confidential information and thereby help ensure the long-term success of the business, the Grantee, without prior written 

  

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consent of the Company, will not engage in any activity or provide any services, whether as a director, manager, supervisor, employee, adviser, consultant or
otherwise, for a period of one (1) year following the date of the Grantee’s termination of Employment with the Company, in connection with the development, advertising, promotion, or sale of any service which is the same as or similar to
or competitive with any services of the Company (including both existing services as well as services known to the Grantee, as a consequence of the Grantee’s Employment with the Company, to be in development): 
 1. with respect to which the Grantee’s work has been directly concerned at any time during the one (1) year preceding termination of Employment
with the Company; or 
 2. with respect to which during that period of time the Grantee, as a consequence of the Grantee’s job
performance and duties, acquired knowledge of trade secrets or other confidential information of the Company. 
 For purposes of this Section 7, it
shall be conclusively presumed that Grantee has knowledge or information that Grantee was directly exposed to through actual receipt or review of memos or documents containing such information, or through actual attendance at meetings at which such
information was discussed or disclosed. 
 B. The provisions of this Section 7 are not in lieu of, but are in addition to the continuing
obligation of the Grantee (which Grantee hereby acknowledges) to not use or disclose the Company’s trade secrets and confidential information known to the Grantee until any particular trade secret or confidential information becomes generally
known (through no fault of the Grantee), whereupon the restriction on use and disclosure shall cease as of that time. Information regarding services in development, in test marketing or being marketed or promoted in a discrete geographic region,
which information the Company is considering for broader use, shall not be deemed generally known until such broader use is actually commercially implemented. 
 C. By acceptance of any Shares granted under this Agreement and the terms of the Plan, the Grantee acknowledges that if Grantee does not comply with Section 7.A or 7.B, the Company will be entitled to injunctive
relief to compel such compliance. The Grantee acknowledges that the harm caused to the Company by Grantee’s breach or anticipated breach of Section 7.A or 7.B is by its nature irreparable because, among other things, it is not readily
susceptible of proof as to the monetary harm that would ensue. The Grantee consents that any interim or final equitable relief entered by a court of competent jurisdiction shall, at the request of the Company, be entered on consent and enforced by
any court having jurisdiction over the Grantee, without prejudice, to any right either party may have to appeal from the proceedings which resulted in any grant of such relief. 
 D. If any of the provisions contained in this Section 7 shall for any reason, whether by application of existing law or law which may develop after
the Grantee’s acceptance of an offer of the granting of Shares, be determined by a court of competent jurisdiction to be overly broad as to scope of activity, duration, or territory, the Grantee agrees to join the Company in requesting 

  

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such court to construe such provision by limiting or reducing it so as to be enforceable to the maximum extent compatible with then applicable law. If any
one or more of the terms, provisions, covenants, or restrictions of this Section 7 shall be determined by a court of competent jurisdiction to be invalid, void or unenforceable, then the remainder of the terms, provisions, covenants and
restrictions of this Section 7 shall remain in full force and effect and shall in no way be affected, impaired or invalidated. 
 8.
Representations and Warranties of the Grantee. The Grantee represents and warrants that: 
 A. Authorization. The Grantee has
full legal capacity, power, and authority to execute and deliver this Agreement and to perform the Grantee’s obligations hereunder. This Agreement has been duly executed and delivered by Grantee and is the legal, valid, and binding obligation
of Grantee enforceable against Grantee in accordance with the terms hereof. 
 B. No Conflicts. The execution, delivery, and
performance by the Grantee of this Agreement and the consummation by the Grantee of the transactions contemplated hereby will not, with or without the giving of notice or lapse of time, or both (i) violate any provision of law, statute, rule or
regulation to which the Grantee is subject, (ii) violate any order, judgment or decree applicable to the Grantee, or (iii) conflict with, or result in a breach of default under, any term or condition of any agreement or other instrument to
which the Grantee is a party or by which the Grantee is bound. 
 C. Review, etc. The Grantee has thoroughly reviewed this Agreement in
its entirety. The Grantee has had an opportunity to obtain the advice of counsel (other than counsel to the Company or its Affiliates) prior to executing this Agreement, and fully understands all provisions of the Plan and this Agreement.

 D. Investment Intent. The Grantee is acquiring the Shares solely for the Grantee’s own account for investment and not with a
view to or for sale in connection with any distribution of the Shares or any portion thereof and not with any present intention of selling, offering to sell or otherwise disposing of or distributing the Shares or any portion thereof in any
transaction other than a transaction exempt from registration under the Securities Act. The Grantee further represents that the entire legal and beneficial interest of the Shares is being acquired, and will be held, for the account of the Grantee
only and neither in whole nor in part for any other person. 
 E. Information Concerning the Company. The Grantee is aware of the
Company’s business affairs and financial condition and has acquired sufficient information about the Company to reach an informed and knowledgeable decision to acquire the Shares. The Grantee further represents and warrants that the Grantee has
discussed the Company and its plans, operations and financial condition with its officers, has received all such information as the Grantee deems necessary and appropriate to enable the Grantee to evaluate the financial risk inherent in acquiring
the Shares and has received satisfactory and complete information concerning the business and financial condition of the Company in response to all inquiries in respect thereof. 
  

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 F. Capacity to Protect Interests. The Grantee has either (i) a preexisting personal or
business relationship with the Company or any of its officers, directors, or controlling persons, consisting of personal or business contacts of a nature and duration to enable the Grantee to be aware of the character, business acumen and general
business and financial circumstances of the person with whom such relationship exists, or (ii) such knowledge and experience in financial and business matters as to make the Grantee capable of evaluating the merits and risks of an investment in
the Shares and to protect the Grantee’s own interests in the transaction, or (iii) both such relationship and such knowledge and experience. 
 9. Company Representations. 
 A. Authorization. The Company has full legal capacity, power, and
authority to execute and deliver this Agreement and to perform the Company’s obligations hereunder. This Agreement has been duly executed and delivered by the Company and is the legal, valid, and binding obligation of the Company enforceable
against the Company in accordance with the terms hereof. 
 B. No Conflicts. The execution, delivery, and performance by the Company of
this Agreement and the consummation by the Company of the transactions contemplated hereby will not, with or without the giving of notice or lapse of time, or both (i) violate any provision of law, statute, rule or regulation to which the
Company is subject, (ii) violate any order, judgment or decree applicable to the Company, or (iii) conflict with, or result in a breach of default under, any term or condition of any agreement or other instrument to which the Company is a
party or by which the Company is bound. 
 10. Legend. Any certificates representing Shares shall contain a legend substantially in
the following form: 
 THE TRANSFERABILITY OF THIS CERTIFICATE AND THE SHARES OF STOCK REPRESENTED HEREBY ARE SUBJECT TO THE TERMS AND
CONDITIONS (INCLUDING FORFEITURE) OF THE COMPANY’S 2006 EXECUTIVE INCENTIVE PLAN AND A RESTRICTED STOCK AWARD AGREEMENT ENTERED INTO BETWEEN THE REGISTERED OWNER AND WEST CORPORATION. COPIES OF SUCH PLAN AND AGREEMENT ARE ON FILE IN THE OFFICES
OF WEST CORPORATION. 
 Upon the request of the Grantee, as soon as practicable following the vesting of any such Shares the Company shall cause a
certificate or certificates covering such Shares, without the aforesaid legend, to be issued and delivered to the Grantee. If any Shares are held in book-entry form, the Company may take such steps as it deems necessary or appropriate to record and
manifest the restrictions applicable to such Shares. 
 11. Dividends, etc. The Grantee shall be entitled to (i) receive any and
all dividends or other distributions paid with respect to those vested and unvested Shares of which the Grantee is the record owner on the record date for such dividend or other distribution, and (ii) subject to the terms of the Stockholders
Agreement, vote any Shares of which the Grantee is the record owner on the record 

  

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date for such vote; provided, however, that any property (other than cash) distributed with respect to a share of Stock (the “Associated
Share”) acquired hereunder, including without limitation a distribution of Stock by reason of a stock dividend, stock split or otherwise, or a distribution of other securities with respect to an Associated Share, shall be subject to the
restrictions of this Agreement in the same manner and for so long as the Associated Share remains subject to such restrictions, and shall be promptly forfeited if and when the Associated Share is so forfeited; and further provided, that the
Administrator may require that any cash distribution with respect to the Shares other than a normal cash dividend be placed in escrow or otherwise made subject to such restrictions as the Administrator deems appropriate to carry out the intent of
the Plan. Any amount so placed in escrow shall be paid to the Grantee promptly upon the vesting, if any, of the Associated Shares. References in this Agreement to the Shares shall refer, mutatis mutandis, to any such restricted amounts. 

12. Sale of Vested Shares. The Grantee understands that the sale of any Share, once it has vested, will remain subject to (i) satisfaction
of applicable tax withholding requirements, if any, with respect to the vesting or transfer of such Share; (ii) the completion of any administrative steps (for example, but without limitation, the transfer of certificates) that the Company may
reasonably impose; (iii) applicable requirements of federal and state securities laws; and (iv) the terms and conditions of the Stockholders Agreement to the extent that they are then in effect. 
 13. Certain Tax Matters and Special Bonus. The Grantee expressly acknowledges the following: 
 A. The Grantee has been advised to confer promptly with a professional tax advisor to consider whether the Grantee should make a so-called “83(b)
election” with respect to the Shares. Any such election, to be effective, must be made in accordance with applicable regulations and within thirty (30) days following the date of this Award and the Grantee must provide the Company with a
copy of the 83(b) election prior to filing. The Company has made no recommendation to the Grantee with respect to the advisability of making such an election. 
 B. The award or vesting of the Shares acquired hereunder, and the payment of dividends with respect to such Shares, may give rise to “wages” subject to withholding. Except to the extent provided in
Section 13.C below, the Grantee expressly acknowledges and agrees that his or her rights hereunder are subject to his or her promptly paying to the Company in cash (or by such other means as may be acceptable to the Company in its discretion),
all taxes required to be withheld in connection with such award, vesting or payment. The Administrator shall, at the election of the Participant, hold back shares of Stock from an Award or permit a Participant to tender previously owned shares of
Stock in satisfaction of tax withholding requirements (but not in excess of the applicable minimum statutory withholding rate). 
 C. The
Company hereby agrees that if, and only if, the Grantee makes a timely 83(b) election with respect to all of the Shares, the Company will pay to the Grantee a special bonus (the “Special Bonus”) in an amount that after reduction for
all taxes with respect to such Special Bonus equals the amount of the income tax due in respect of the Shares as a result of the filing of such 

  

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83(b) election; provided, that to the extent any Special Bonus would be considered “deferred compensation” for purposes of Section 409A
of the Code, the manner and time of payment, and the provisions of this subsection C, shall be adjusted to the extent necessary (but only to the extent necessary) to comply with the requirements of Section 409A with respect to such payment so
that the payment does not give rise to the interest or additional tax amounts described at Section 409A(a)(1)(B) or Section 409A(b)(4) of the Code (the “Section 409A penalties”); and further provided, that if,
notwithstanding the immediately preceding proviso, the Special Bonus cannot be made to conform to the requirements of Section 409A of the Code, the amount of the Special Bonus shall be determined without regard to any gross-up for the
Section 409A penalties. The Company shall apply a portion of any Special Bonus to satisfy in full any required withholding or other taxes required to be withheld in connection with the Award or such Special Bonus and shall pay the remaining
portion on or prior to April 15th of the year following the year of the Grant Date. 
 14. Definitions. The initially capitalized term Grantee shall have the meaning set forth on the first page of this Agreement; initially
capitalized terms not otherwise defined herein shall have the meaning provided in the Plan and the Stockholders Agreement, and, as used herein, the following terms shall have the meanings set forth below: 
 “Affiliate” shall mean, with respect to any Person, any other Person directly or indirectly controlling, controlled by or under common control
with such Person. 
 “Cause” has the meaning set forth in the Plan. 
 “Change of Control” has the meaning set forth in the Stockholders Agreement. 
 “Consolidated EBITDA” has the meaning set forth in the Credit Agreement, determined on the basis of the financial information most recently
delivered to the Administrative Agent (as defined in the Credit Agreement) pursuant to Section 6.01(a) or (b) of the Credit Agreement, or, in the event that the Credit Agreement has expired or been terminated, as determined by the Board.

 “Credit Agreement” shall mean the Credit Agreement, dated as of October 24, 2006, among the Company, the Lenders party
thereto, Lehman Commercial Paper Inc., as Administrative Agent and the other Agents named therein, as amended, modified and supplemented from time to time. 
 “Employment” has the meaning set forth in the Plan. 
 “Exit Event” means a transaction
which results in the sale of at least 80% of the Company’s Stock held by the Investors immediately prior to such event for cash or marketable securities. 
 “Good Reason” means without the Grantee’s express written consent, the occurrence of any of the following events: (1) either (i) a reduction in any material respect in the Grantee’s
position(s), duties or responsibilities with the Company, or (ii) an adverse change in the Grantee’s reporting responsibilities, titles or offices with the Company, other than, for purposes of clauses (i) and (ii), a 

  

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reduction or adverse change attributable to the fact that the Company is no longer a publicly-held company; (2) a reduction of 10 percent (10%) or
more in the Grantee’s rate of annual base salary; (3) any requirement of the Company that the Grantee be based more than 50 miles from the facility where the Grantee is based on the date of grant; or (4) the failure of the Company to
provide the Grantee with target bonus opportunities and employee benefits (excluding equity-based compensation, equity-based benefits and nonqualified deferred compensation) that are substantially comparable in the aggregate to the target bonus
opportunities and employee benefits provided to the Grantee by the Company and its affiliated companies immediately prior to the date of grant; provided, however, that an isolated, insubstantial and inadvertent action taken in good faith and which
is remedied by the Company or any of its affiliated companies promptly after receipt of notice thereof given by the Grantee shall not constitute Good Reason. 
 “Initial Investor Shares” has the meaning set forth in the Stockholders Agreement and shall include any stock, securities or other property or interests received by the Investors in respect of the Initial
Investor Shares in connection with any stock dividend or other similar distribution, stock split or combination of shares, recapitalization, conversion, reorganization, consolidation, split-up, spin-off, combination, repurchase, merger, exchange of
stock or other transaction or event that affects the Company’s capital stock occurring after the date of issuance, but shall not include any Investor Shares acquired after the date of issuance. 
 “Initial Public Offering” has the meaning set forth in the Stockholders Agreement. 
 “Investor IRR” means the internal rate of return of all of the Investors, measured in the aggregate, on their cost basis in the Initial
Investor Shares. The internal rate of return shall take into account the amount and timing of all cash dividends and distributions to such Investors in respect of their Initial Investor Shares, all cash proceeds from the sale or other disposition of
such Initial Investor Shares and the fair market value, as determined in good faith by the Board, of any other property, securities or other consideration received by the Investors in respect of such Initial Investor Shares. If the Exit Event or
Sale of the Company is one which results in the sale of less than 100% of the Company’s Stock held by the Investors immediately prior to such event, the internal rate of return shall also take into account the fair market value, as determined
by the Board, of the portion of the Company’s Stock attributable to the Initial Investor Shares held by the Investors immediately after such Exit Event or Sale of the Company. 
 “Investor Shares” has the meaning set forth in the Stockholders Agreement and shall include any stock, securities or other property or
interests received by the Investors in respect of the Investor Shares in connection with any stock dividend or other similar distribution, stock split or combination of shares, recapitalization, conversion, reorganization, consolidation, split-up,
spin-off, combination, repurchase, merger, exchange of stock or other transaction or event that affects the Company’s capital stock occurring after the date of issuance. 
 “Investors” shall have the meaning set forth in the Stockholders Agreement. 
 “Person” shall mean any individual, partnership, corporation, association, trust, joint venture, unincorporated organization or other entity.

  

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 “Sale of the Company” shall mean the occurrence of any of the following: 
 (a) a sale or other disposition of the assets of the Company and its Subsidiaries (it being understood that a Subsidiary shall constitute an asset for
purposes of this definition) which, taken as a whole, accounted for 80% or more of the Company’s Consolidated EBITDA as of the date of such sale or other disposition; or 
 (b) a transaction which results in the sale or other disposition (including by merger or recapitalization) of at least 80% of the Company’s Stock
held by the Investors immediately prior to such event for consideration other than cash or marketable securities. 
 “Total Return”
shall mean the number, expressed as a percentage, equal to (1) the sum of, in each case measured from October 24, 2006, (i) all cash dividends and distributions to the Investors in respect of their Initial Investor Shares,
(ii) all cash proceeds from the sale or other disposition of such Initial Investor Shares, (iii) the fair market value, as determined in good faith by the Board, of any other property, securities or other consideration received by the
Investors in respect of such Initial Investor Shares, and, (iv) solely in the case of (A) an Exit Event which results in the sale of less than 100% of the Company’s Stock held by the Investors immediately prior to such event or
(B) a Sale of the Company, the fair market value, as determined by the Board, of the portion of the Company’s Stock attributable to the Initial Investor Shares held by the Investors immediately after such Exit Event or Sale of the Company,
divided by (2) the cost of such Initial Investor Shares. 
 “Vest” or “vest” as used herein with respect to
any Share means the lapsing of the restrictions described herein with respect to such Share. 
 15. General. For purposes of this
Agreement and any determinations to be made by the Administrator or Compensation Committee, as the case may be, hereunder, the determinations by the Administrator or Compensation Committee, as the case may be, shall be binding upon the Grantee and
any transferee. 
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	Very truly yours,
	
	 /s/ Thomas B. Barker

	Thomas B. Barker
	
	 Address:
  
 On file with the Company

 Dated May 4, 2009 
 The foregoing Restricted Stock 
 Award and Special Bonus Agreement is hereby accepted:

  

			
	WEST CORPORATION
	
	 /s/ David C. Mussman

	Name:	 	David C. Mussman
	Title:	 	 Executive Vice President, Secretary
 and
General CounselLoan Modification Agreement

 Exhibit 10.1 
 LOAN MODIFICATION AGREEMENT 
 Wachovia Bank, National Association 
 190 River Road 
 Summit, New Jersey 07901 
 (Hereinafter referred to as the “Bank”) 
 Cybex International,
Inc. 
 10 Trotter Drive 
 Medway, MA 02053-2299 

(Individually and collectively “Borrower”) 
 This Loan
Modification Agreement (“Agreement”) is entered into on April 23, 2009, by and between Bank and Borrower. 
 This Agreement applies to a
$7,000,000 loan dated July 30, 2007, a $3,000,000 loan dated March 25, 2008 and a $1,000,000 loan dated March 2, 2009 (collectively the “Loans”), as those Loans have been amended or modified from time to time. The terms
“Loan Documents” and “Obligations,” as used in this Agreement are defined in the original notes (the “Notes”) executed in connection with the Loans. 
 Borrower and Bank have agreed to amend and modify the Loans, Notes and Loan Documents in accordance with the terms and conditions of this Agreement. Other than as modified in this Agreement, all of the terms and
conditions of the Notes, Loans and Loan Documents will remain in full force and effect. 
 The Notes and Loan Documents are modified and amended as follows:

 1. The basis point spread over LIBOR in each of the Notes is hereby modified and amended to a new spread of two hundred twenty-five (225) basis
points over the applicable LIBOR set forth in each Note. Any performance spreads under grids set forth in the Notes are eliminated. 
 2. Pursuant to the terms and conditions of the Loan Documents Borrower was required to maintain a Debt Service Coverage Ratio as provided for in the Loan Documents (the “Financial Covenant”). Borrower failed
to maintain that Financial Covenant. Bank has agreed to waive the Event of Default caused by this violation of the Financial Covenant for the period ending March 28, 2009. On a going forward basis the borrower will maintain a Debt Service
Coverage Ratio of no less than 1.20x and a Leverage Ratio of no greater than 3.50x for 2nd quarter 2009, 3.25x for the 3rd quarter 2009, and 3.0x for all periods thereafter. 
 3. The
Security Agreement executed by the Borrower to the Bank dated July 30, 2007 is hereby modified and amended to redefine the term “Loan” as including loans and credit accommodations made to the Borrower by the Bank in the original
principal sums of $7,000,000, $3,000,000 and 

  

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$1,000,000. The term “Collateral” is amended and modified to include all of Borrower’s now owned or hereafter acquired equipment, accessions
to such equipment and the proceeds thereof. Notwithstanding anything to the contrary set forth in the Loan Documents, Bank will permit the Borrower to engage in purchase money and lease financing of equipment as long as the Borrower is not in
default under the Loan Documents and no financial covenants are violated. The purchase money and lease financing of equipment will not be greater than 100% of the purchase or lease price of the equipment and no other Bank collateral is pledged to
the equipment-lease lender other than the equipment being purchased or leased. 
 4. Except as amended hereby, the terms and provisions of the Loan Documents
remain unchanged, are and shall remain in full force and effect unless and until modified or amended in writing in accordance with their terms, and are hereby ratified and confirmed. 
 5. The Borrower hereby certifies that: (a) all of its representations and warranties in the Loan Documents, as amended by this Agreement, are, except as may otherwise be stated in this Agreement: (i) true
and correct as of the date of this Agreement, (ii) ratified and confirmed without condition as if made anew, and (iii) incorporated into this Agreement by reference, (b) other than the Financial Covenant default noted above, no other
Event of Default or event which, with the passage of time or the giving of notice or both, would constitute an Event of Default, exists under any Loan Document which will not be cured by the execution and effectiveness of this Agreement, (c) no
consent, approval, order or authorization of, or registration or filing with, any third party is required in connection with the execution, delivery and carrying out of this Agreement or, if required, has been obtained, and (d) this Agreement
has been duly authorized, executed and delivered so that it constitutes the legal, valid and binding obligation of the Borrower, enforceable in accordance with its terms. The Borrower confirms that the Obligations remain outstanding without defense,
set off, counterclaim, discount or charge of any kind as of the date of this Agreement. 
 6. The Borrower hereby confirms that any collateral for the
Obligations, shall continue unimpaired and in full force and effect. 
 7. This Agreement may be signed in any number of counterpart copies and by the
parties to this Agreement on separate counterparts, but all such copies shall constitute one and the same instrument. Delivery of an executed counterpart of a signature page to this Agreement by facsimile transmission shall be effective as delivery
of a manually executed counterpart. Any party so executing this Agreement by facsimile transmission shall promptly deliver a manually executed counterpart, provided that any failure to do so shall not affect the validity of the counterpart executed
by facsimile transmission. 
 8. This Agreement will be binding upon and inure to the benefit of the Borrower and the Bank and their respective successors
and assigns. 
 9. This Agreement has been delivered to and accepted by the Bank and will be deemed to be made in the State of New Jersey. This Agreement
will be interpreted and the rights and liabilities of the parties hereto determined in accordance with the laws of the State of New Jersey, excluding its conflict of laws rules. 
  

 2 

 REST OF PAGE LEFT INTENTIONALLY BLANK 
 Signatures on Separate Page 
  

 3 

 IN WITNESS WHEREOF, Borrower and Bank, on the day and year first written above, have caused this Agreement to be
executed under seal. 
  

									
	WITNESS/ATTEST:	 		 	Wachovia Bank, National Association	 	
				
	 /s/ Dolores Ungaro
	 		 	 /s/ Andrew MacNabb
	 	
		 		 	Name:	 	Andrew MacNabb	 	
		 		 	Title:	 	SVP	 	
				
	WITNESS/ATTEST:	 		 	Cybex International, Inc.	 	
				
	 /s/ Patty Waisner
	 		 	 /s/ Arthur W. Hicks, Jr.
	 	
		 		 	Name:	 	Arthur W. Hicks, Jr.	 	
		 		 	Title:	 	President, Chief Operating Officer & Chief Financial Officer	 	

  

 4

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