Document:

EX-10.3

 Exhibit 10.3 

Retirement Agreement 
 This
Retirement Agreement (this “Agreement”) is entered into between Melissa A. Greenwell (“Executive”) and The Finish Line, Inc. (the “Company”). 

RECITALS 
  

	 	A.	Executive and the Company are parties to the Employment Agreement dated February 5, 2016 (the “Employment Agreement”). 

 

	 	B.	Executive has made the decision to retire from the Company. 

  

	 	C.	The Company has agreed to accept Executive’s retirement from the Company. 

 NOW THEREFORE, in recognition
of Executive’s service with the Company, and in consideration of the mutual covenants, promises, and obligations contained in this Agreement, and for other good and valuable consideration, the receipt and sufficiency of which is mutually
acknowledged, the parties agree as follows: 
 AGREEMENT 

 

	1.	Definitions. 

  

	 	(a)	Throughout this Agreement, the term “the Company” shall encompass the following: (i) the Company, as well as any division thereof, parent, subsidiary, affiliated entity, or related entity; and
(ii) any current or former officer, director, trustee, agent, employee, shareholder, representative, insurer, or employee benefit or welfare program or plan (including administrators, trustees, fiduciaries, and insurers of such program or plan)
of an entity referenced in or encompassed by Section 1(a)(i). 

  

	 	(b)	Throughout this Agreement, the term “Retirement Date” shall mean the close of business on June 15, 2018, or such earlier date as Executive’s employment terminates pursuant to Section 2.

  

	2.	Retirement. The Company agrees that Executive will continue in the employ of the Company until the close of business on the Retirement Date, or on such earlier date as the parties mutually agree in
writing, on which date Executive’s employment will terminate and that, except for the specified provisions that survive or otherwise apply as provided herein, the Employment Agreement shall be terminated and of no further force and effect as of
the Retirement Date. Any internal statement that the Company desires to issue regarding Executive’s retirement or relating to the end of her employment (excluding any statement made on a Form 8k or any other external statement) shall be
reviewed before any issuance thereof with Executive and Executive shall have the right to approve the language of any such internal statement, and such approval shall not be unreasonably withheld. 

  
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	3.	Compensation Plans and Programs. Except as otherwise set forth in Section 4 of this Agreement, Executive acknowledges and agrees that Executive is not entitled to any payment or benefit under
or pursuant to, and hereby waives any claims or rights with respect to, each and every plan, program or agreement in which Executive was or is a participant or party including, without limitation, the Finish Line Long Term Incentive Bonus Program
for fiscal years 2016, 2017 and 2018, the Finish Line Long Term Incentive Bonus Program for fiscal years 2017, 2018 and 2019, the Finish Line Long Term Incentive Bonus Program for fiscal years 2018, 2019 and 2020, the Finish Line Executive Officer
Bonus Program for fiscal year 2018, the Finish Line Executive Officer Bonus Program for fiscal year 2019, and all restricted stock, performance shares, and any other awards granted to Executive pursuant to the Finish Line, Inc. 2009 Stock Incentive
Plan, as amended and restated and as amended, and any award agreement issued pursuant thereto; provided, however, such waiver shall not apply to any benefits to which Executive is entitled under a plan subject to the requirements of
the Employee Retirement Income Security Act of 1974, as amended. 

  

	4.	Retirement Payments and Other Consideration. Upon retirement, Executive shall be entitled to the compensation earned by her through the Retirement Date and expense reimbursement pursuant to the
Company’s expense policy. In addition, as part of the retirement package, if Executive signs this Agreement and this Agreement is not revoked by Executive, the Company shall provide Executive with the following, all in consideration of the
terms and conditions and releases contained in this Agreement, on the Effective Date: 

  

	 	(a)	The Company agrees to pay Executive a retirement payment equal to $1,786,059.50 (the “Retirement Payment”), which is comprised of $1,575,017.00, plus a payment of $154,696.50 for cancellation of
Executive’s March, 27, 2017 time-based restricted stock grant, and plus a payment of $59,346.00 for the cancellation of Executive’s March 28, 2016 time-based restricted stock grant. The Retirement Payment shall be made to Executive in
a lump sum (less appropriate withholding). 

  

	 	(b)	In addition, Executive shall be provided with such conversion rights that may exist under any insurance benefit or plan for which she was eligible during her employment. 

In paying the amount specified in this Section 4, the Company makes no representation as to the tax consequences or liability arising from said payment
including, without limitation, under Section 409A of the Internal Revenue Code of 1986, as amended (the “Code”) or Section 280G or 4999 of the Code; provided, however, the Company acknowledges that its
outside accountants have determined that the Retirement Payment is not an excess parachute payment under Section 280G or Section 4999 of the Code and to the extent that determination is incorrect then Executive agrees to return such amount
of the Retirement Payment necessary so that it is not an excess parachute payment. Section 7(f) and Section 7(g) of the Employment Agreement, however, shall continue to apply to any payment made to Executive and is incorporated by
reference as if fully set forth herein. Moreover, the parties understand and agree that Executive’s 

  
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tax consequences and/or liability arising from the payment to Executive shall be the sole responsibility of Executive. To this extent, Executive acknowledges and agrees that Executive will pay
any and all income tax, excise tax or other tax which may be determined to be due by her in connection with the payment described in this Section 4. Executive also agrees to indemnify the Company for any and all tax liability (including, but
not limited to, fines, penalties, interest, and costs and expenses, including attorneys’ fees) incurred by her arising from or relating to the payment described in this Section 4 and/or imposed by the Internal Revenue Service, the State of
Indiana, or any other taxing agency or tribunal as a result of Executive’s failure to timely pay Executive’s taxes on said payment or any portion thereof. 

The payments and obligations assumed by the Company in this Section 4 reflect consideration provided to Executive over and above anything of value to
which Executive already is entitled, and will be subject to all applicable taxes, withholdings, and deductions. The Company may deduct from any payment to Executive any applicable withholding. Executive acknowledges and agrees that no other sums or
amounts are or will be due or owing to her and expressly waives any rights or claims to additional sums, amounts, privileges, or benefits not expressly provided for in this Agreement, whether written, oral, express or implied, other than
compensation earned by her through the Retirement Date, expense reimbursement pursuant to the Company’s expense policy, and her rights as a shareholder of the Company. 
  

	5.	 General Release and Waiver. In consideration for the opportunities afforded by this
Agreement, Executive (for Executive and Executive’s agents, assigns, heirs, executors, and administrators) hereby releases and discharges the Company from any claim, demand, action, or cause of action, known or unknown, which arose at any time
from the beginning of time to the date Executive executes this Agreement, except as otherwise set forth in this Agreement and except for Executive’s right to enforce this Agreement, and she waives all claims relating to, arising out of, or in
any way connected with Executive’s employment with the Company including, without limitation, any claim, demand, action, cause of action, including money damages and claims for attorneys’ fees, based on but not limited to: (a) the Age
Discrimination in Employment Act of 1967, as amended (“ADEA”), 29 U.S.C. § 621, et seq; (b) the Americans with Disabilities Act of 1990, 42 U.S.C. § 12101, et seq.; (c) the Rehabilitation Act of
1973, as amended, 29 U.S.C. § 701, et seq.; (d) the Family and Medical Leave Act of 1993, 29 U.S.C. § 2601, et seq.; (e) the Civil Rights Act of 1866 and 1964, as amended, 42 U.S.C. § 1981;
(f) Employee Retirement Income Security Act, 29 U.S.C. § 1001, et seq.; (g) Title VII of the Civil Rights Act of 1964, as amended, 42 U.S.C. § 2000(e), et seq.; (h) the Fair Credit Reporting Act, 15 U.S.C.
§ 1681, et seq.; (i) the Worker Adjustment and Retraining Notification Act, 29 U.S.C. § 2101, et seq.; (j) the Indiana Civil Rights Law, Ind. Code § 22-9-1-1, et seq.; (k) the Indiana wage payment statute, Ind. Code § 22-2-4-1, et seq.; and any Indiana wage law; (l) any existing or potential entitlement under any Company program or plan, including wages or other paid leave; (m) any existing
or potential agreement, contract, representation, policy, procedure, or statement (whether any of the foregoing are express or implied, oral or written); (n) claims arising under any other federal, state and local fair employment practices law,
disability benefits law, and any other employee or labor relations statute, executive order, law or ordinance, and any duty or other employment-related obligation, claims arising from any other type of statute,

  
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executive order, law or ordinance, claims arising from contract or public policy, as well as tort, tortious cause of conduct, breach of contract, intentional infliction of emotional distress,
negligence, discrimination, harassment, and retaliation, together with all claims for monetary and equitable relief, punitive and compensatory relief and attorneys’ fees and costs; (o) the Indiana Constitution; and/or (p) the United
States Constitution. 

 Executive understands and agrees that Executive is releasing the Company from any and all claims by
which Executive is giving up the opportunity to recover any compensation, damages, or any other form of relief in any proceeding brought by Executive or on Executive’s behalf, except as otherwise set forth in this Agreement. Notwithstanding the
foregoing, this Agreement is not intended to operate as a waiver of any retirement or pension benefits that are vested, the eligibility and entitlement to which shall be governed by the terms of the applicable plan. Nor shall this Agreement operate
to waive or bar any claim or right which — by express or unequivocal terms of law — may not under any circumstances be waived or barred. Moreover, this Agreement shall not operate to waive rights, causes of action or claims under the ADEA
if those rights, causes of action or claims arise after the date Executive signs this Agreement. Nor shall this Agreement preclude Executive from challenging the validity of this Agreement under the ADEA. 

 

	6.	Mutual Disclaimer. This Agreement is entered into to provide Executive with a retirement package and to terminate the parties’ relationship on an amicable basis and shall not be construed as an
admission of liability by either party. Accordingly, Executive states under penalties of perjury that - at the time Executive executes this Agreement - Executive is not aware of any facts or incidents of wrongdoing, liability, or discrimination by
the Company from the beginning of time up to the date Executive signs the Agreement. The parties further understand that the retirement package creates no precedent for the Company in dealing with any future separations. 

 

	7.	Return of Property. On the Retirement Date, and otherwise upon the request of the Company, Executive agrees to return to the custody of the Company all the Company’s property and Confidential
Information (as that term is defined in the Employment Agreement), as well as all copies thereof, that are in Executive’s possession, custody or control. This includes all tangible personal property (such as keys, credit cards, computers,
tablets, thumb drives, hand held devices, cell/smart phones, PDAs, etc.) and all writings, contracts, records, files, tape recordings, correspondence, communications, summaries, data, notes, memoranda, electronic storage devices, diskettes, or any
other database or source containing information which relates to or references the Company and which was provided by the Company or obtained as a result of Executive’s employment with the Company. 

 

	8.	 Covenant Not to Sue. Except for those claims, causes of action or rights explicitly excluded
from release in Section 5 above, Executive agrees that Executive will never file or accept anything of value from a lawsuit concerning any claim, issue, or matter relating to or arising out of employment with the Company, the cessation of
employment, or the compensation or benefits payable in connection with employment or termination of employment. Should Executive violate any aspect of this Section 8, Executive agrees: (a)

  
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that the lawsuit is null and void, and must be summarily withdrawn and/or dismissed; (b) to pay all costs, expenses, and damages incurred by the Company in responding to or as a result of
any lawsuit brought by Executive that breaches this Agreement, including, without limitation, reasonable attorneys’ fees; and (c) to return the amount paid pursuant to Section 3(a) and Section 4 – save $500 – within
fourteen (14) days after a final determination has been made by a court or other legal authority that Executive has violated this Section of the Agreement. In the event this reimbursement provision is triggered, Executive agrees that the
remaining provisions of this Agreement shall remain in full force and effect. 

  

	9.	Non-disparagement. Executive will not, at any time during or after the date hereof, make legally impermissible statements that disparage the Company or any,
director, officer, or employee of the Company; provided, however, that it will not be a violation of this Section 9 for Executive to testify truthfully under oath or in connection with any investigation undertaken by any local,
state, or federal agency. The Company agrees that neither its executive officers nor members of its board of directors will make legally impermissible statements that disparage Executive; provided, however, that it will not be a
violation of this Section 9 for such individuals to testify truthfully under oath or in connection with any investigation undertaken by any local, state, or federal agency. 

 

	10.	Successors. This Agreement shall apply to Executive, and inure to the benefit of, as well as to her heirs, executors, beneficiaries, administrators, and agents. This Agreement also shall apply to,
and inure to the benefit of the Company, the predecessors, successors, and assigns of the Company and each past, present, or future employee, agent, representative, insurer, trustee, officer, or director of the Company. 

 

	11.	Severability. The parties explicitly acknowledge and agree that the provisions of this Agreement are both reasonable and enforceable. However, the provisions of this Agreement are severable, and the
invalidity of any one or more provisions shall not affect or limit the enforceability of the remaining provisions. Should any provision be held unenforceable for any reason, then such provision shall be enforced to the maximum extent permitted by
law. 

  

	12.	Applicable Law and Jurisdiction. This Agreement shall be interpreted, enforced, and governed under the laws of the State of Indiana, without regard to conflict of laws principles thereof. Moreover,
while the parties do not contemplate any future disputes, Executive agrees that any action or claim regarding this Agreement or otherwise brought against the Company by or on behalf of Executive, Executive’s agents, assigns, heirs,
administrators, or executors that relate to Executive’s employment or the termination thereof shall be maintained in the State of Indiana. If brought in state court, the action shall be filed in Marion County; if brought in federal court, the
action shall be filed in the Southern District of Indiana, Indianapolis Division. By signing this Agreement, Executive expressly consents to personal jurisdiction in the State of Indiana. Both parties waive the right to a jury trial.

  
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	13.	Nonwaiver. The waiver by the Company or Executive of a breach of any provision of this Agreement by Executive shall not operate or be construed as a waiver of any subsequent breach.

  

	14.	Indemnification. Executive shall be indemnified by the Company against claims arising in connection with Executive’s status as an employee, officer, director or agent of the Company in
accordance with the Company’s indemnity policies and programs for its executives, subject to applicable law. 

  

	15.	Knowledge and Understanding. Executive acknowledges that, in accordance with the ADEA, Executive: 

  

	 	(a)	has been, and is hereby, advised to consult with an attorney prior to executing this Agreement and has had the opportunity to do so; 

 

	 	(b)	has been given a period of twenty-one (21) days within which to consider this Agreement, which allows Executive to make a knowing, voluntary, and fully informed choice about
whether to sign this Agreement; 

  

	 	(c)	has availed Executive of all opportunities Executive deems necessary to make a voluntary, knowing, and fully informed decision; and 

  

	 	(d)	is fully aware of Executive’s rights, and has carefully read and fully understands all provisions of this Agreement before signing. 

 

	16.	Effective Date. This Agreement may only be accepted during the twenty-one (21) day period after Executive receives this Agreement. In the event Executive
executes this Agreement within the twenty-one (21) days following her receipt of this Agreement, Executive shall have an additional period of seven (7) days to revoke this Agreement. Any revocation
shall be in writing and delivered via facsimile (facsimile number (317) 613-6717) to the attention of the General Counsel. This Agreement shall not become effective, therefore, until Executive has executed the
Agreement and the seven-day revocation period has expired without revocation being exercised (such date that this Agreement becomes effective is the “Effective Date”). 

 

	17.	Complete Agreement. This Agreement sets forth the complete agreement between the parties relating to the subjects herein. Executive acknowledges and agrees that, in executing this Agreement,
Executive does not rely and has not relied upon any representations or statements not set forth herein made by the Company with regard to the subject matter, basis, or effect of this Agreement or otherwise. Notwithstanding the foregoing, Executive
agrees that Sections 5, 6, and 8 through 11, of the Employment Agreement shall remain in full force and effect in accordance with their terms. 

  

	18.	 Prevailing Party Fees and Expenses. If either party is required to go into court to enforce
any provision of this Agreement, and/or any contracts, plans, benefits or other provision referenced in this Agreement, the prevailing party in such legal proceedings shall be entitled to reimbursement for all costs, expenses and damages incurred by
the 

  
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losing party in prosecuting and/or defending the lawsuit, including reasonable attorneys’ fees, and the prevailing party shall be reimbursed for all costs and expenses incurred by the losing
party in seeking enforcement of this Agreement, and/or any contracts, plans, benefits or other provision referenced in this Agreement. 

[Signature page immediately follows.] 

  
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 BY SIGNING THIS AGREEMENT, WHICH CONTAINS A RELEASE, I STATE THAT: I HAVE READ IT; I UNDERSTAND IT AND KNOW
THAT I AM GIVING UP IMPORTANT RIGHTS; I AGREE TO ALL THE TERMS CONTAINED WITHIN THIS AGREEMENT; I AM AWARE OF MY RIGHT TO CONSULT WITH AN ATTORNEY BEFORE SIGNING IT AND HAVE HAD THE OPPORTUNITY TO DO SO; I HAVE SIGNED IT KNOWINGLY AND VOLUNTARILY.

 AGREED TO BY: 
  

							
		 		 	The Finish Line, Inc.
				
	 /s/ Melissa A. Greenwell
	 		 	By:	 	 /s/ Samuel M. Sato

	Melissa A. Greenwell	 		 	Printed: Samuel M. Sato
		 		 	Its: Chief Executive Officer
			
	Dated: June 14, 2018	 		 	Dated: June 15, 2018

  
 8EX-10.1

 Exhibit 10.1 

Execution Version 

LIMITED CONSENT AND FIRST AMENDMENT TO AMENDED AND RESTATED CREDIT AGREEMENT 

This LIMITED CONSENT AND FIRST AMENDMENT TO AMENDED AND RESTATED CREDIT AGREEMENT, dated as of the 15th day of June, 2018 (this “Amendment”), is entered into among CRAWFORD & COMPANY, a Georgia corporation (“Crawford”),
CRAWFORD & COMPANY RISK SERVICES INVESTMENTS LIMITED, a limited company incorporated under the laws of England and Wales with registered number 02855446 (the “UK Borrower”),
CRAWFORD & COMPANY (CANADA) INC., a corporation incorporated under the laws of Canada (the “Canadian Borrower”), CRAWFORD & COMPANY (AUSTRALIA) PTY. LTD., a proprietary
limited organized in Australia (ABN 11 002 317 133) (the “Australian Borrower” and, together with Crawford, the UK Borrower and the Canadian Borrower, the “Borrowers”), the Subsidiary Guarantors under the
hereinafter defined Credit Agreement, the Lenders under the hereinafter defined Credit Agreement party hereto and WELLS FARGO BANK, NATIONAL ASSOCIATION, as Administrative Agent under the hereinafter defined Credit Agreement (the
“Administrative Agent”). 
 RECITALS 

A. Reference is made to the Amended and Restated Credit Agreement, dated as of October 11, 2017, between the Borrowers, the Lenders party
thereto from time to time and the Administrative Agent (as heretofore amended and amended hereby, the “Credit Agreement”). Capitalized terms not otherwise defined herein shall have the meaning given to such terms in the Credit
Agreement. 
 B. The Borrowers have informed the Lenders that they desire to (i) dispose of all of the Capital Stock of Garden City
Group, LLC (“GCG”) and certain assets of the Canadian Borrower, as more particularly described in that certain Membership Interest and Asset Purchase Agreement, dated as of the date hereof (and substantively identical to the most
recent draft thereof provided to the Administrative Agent prior to the date hereof), by and between Crawford, the Canadian Borrower, Epiq Class Action & Claims Solutions, Inc. and Epic Systems Canada LLC (collectively, the
“Disposition”), and (ii) cause Crawford to declare and make a dividend to its shareholders of up to $10,000,000 (the “GCG Special Dividend”). 

C. The Borrowers have requested, and the Lenders party hereto and the Administrative Agent have agreed, to consent to certain transactions that
would otherwise be prohibited by the Credit Agreement and to make certain amendments thereto, all on the terms and subject to the conditions set forth herein. 

STATEMENT OF AGREEMENT 

NOW, THEREFORE, in consideration of the mutual provisions, covenants and agreements herein contained, the parties hereto hereby agree
as follows: 

 ARTICLE I 

LIMITED CONSENT AND AMENDMENTS 

1.1 The Required Lenders hereby consent to, and waive any Event of Default that would otherwise result from, the Disposition, and acknowledge
and agree that no portion of the Asset Disposition baskets provided in Section 8.4 of the Credit Agreement will be deemed utilized in connection with the Disposition; provided that the Disposition is consummated on or before
July 15, 2018. 
 1.2 The Required Lenders hereby consent to, and waive any Event of Default that would otherwise result from, the GCG
Special Dividend, and acknowledge and agree that no portion of the Restricted Payments baskets provided in Section 8.6 of the Credit Agreement will be deemed utilized in connection with the GCG Special Dividend; provided that
(i) the GCG Special Dividend is consummated on or before the first anniversary of the date of the Disposition; (ii) the aggregate amount of the GCG Special Dividend does not exceed the lesser of (A) $10,000,000 and (B) the
aggregate amount of Net Cash Proceeds of the Disposition; (iii) no Default or Event of Default has occurred and is continuing at the time the GCG Special Dividend is consummated; and (iv) one Business Day prior to the date of the GCG
Special Dividend, Crawford shall have delivered to the Administrative Agent a Compliance Certificate (appropriately modified), demonstrating that, after giving effect to the GCG Special Dividend, (A) the Borrowers are in compliance with each
financial covenant set forth in Article VII of the Credit Agreement and (B) the Borrowers are projected (in good faith based upon assumptions believed by the management of Crawford to be reasonable when made) to be in compliance with each
financial covenant set forth in Article VII of the Credit Agreement as of the last day of the fiscal quarter in which the GCG Special Dividend is made. 

1.3 Each limited consent contained herein is a consent under the Credit Agreement and shall not constitute or be deemed to be a waiver of or
departure from any term or provision of the Credit Agreement except in respect of the Disposition or the GCG Special Dividend, which terms and provisions shall continue in full force and effect, nor shall the limited consent set forth herein
constitute or be deemed to constitute a consent to any transaction other than the Disposition or the GCG Special Dividend or a course of dealing among the parties. 

1.4 The definition of “Consolidated Total Funded Debt” in Section 1.1 of the Credit Agreement is hereby amended and restated in
its entirety as follows: 
 “Consolidated Total Funded Debt” means, as of any date of determination, the
aggregate (without duplication) of (i) all Funded Debt of the Consolidated Entities as of such date plus (ii) at any time and from time to time on and after the first anniversary of the Disposition (as defined in the Limited Consent
and First Amendment to Amended and Restated Credit Agreement, dated as of June 15, 2018), the aggregate maximum liability of the Consolidated Entities under (A) the General Agreement of Indemnity, dated as of February 3, 2015, by
Crawford in favor of Liberty Mutual Group (as defined therein), and (B) the General Agreement of Indemnity, dated as of January 26, 2015, by Crawford and GCG in favor of Hartford (as defined therein). 

  
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 1.5 The definition of “Fixed Charge Coverage Ratio” in Section 1.1 of the Credit
Agreement is hereby amended by amending and restating in its entirety clause (ii)(C) thereof as follows: “(C) the aggregate of all Restricted Payments paid by the Consolidated Entities during such Reference Period pursuant to
Section 8.6(a)(iii) or 8.6(a)(v) (and specifically not including the GCG Special Dividend, as defined in (and to the extent made in accordance with) the Limited Consent and First Amendment to Amended and Restated
Credit Agreement, dated as of June 15, 2018)”. 
 1.6 The following definitions are hereby added to Section 1.1 of the Credit
in proper alphabetical order: 
 “Beneficial Ownership Certification” means a certification regarding
beneficial ownership required by the Beneficial Ownership Regulation. 
 “Beneficial Ownership Regulation”
means 31 C.F.R. § 1010.230. 
 1.7 The following is hereby added to the Credit Agreement as a new Section 5.28 in
proper numerical order: 
 5.28 Beneficial Ownership Certification. As of the date of delivery pursuant to
Section 11.24, the information included in each Beneficial Ownership Certification provided by each Borrower, if applicable, is true and correct in all respects. 

1.8 The following is hereby added to the Credit Agreement as a new Section 11.24 in proper numerical order: 

11.24 Beneficial Ownership. Each Borrower agrees that, promptly following any request therefor, such Borrower will
provide information and documentation reasonably requested by the Administrative Agent or any Lender for purposes of compliance with applicable “know your customer” and anti-money-laundering rules and regulations, including the PATRIOT Act
and the Beneficial Ownership Regulation. On or before June 22, 2018, with respect to each Borrower that qualifies as a “legal entity customer” under the Beneficial Ownership Regulation, such Borrower shall deliver to each Lender a
Beneficial Ownership Certification in relation to such Borrower, to the extent requested by such Lender. 
 ARTICLE II 

CONDITIONS OF EFFECTIVENESS 

This Amendment shall become effective as of the date (the “Effective Date”) when, and only when, the Administrative Agent
shall have received an executed counterpart hereof from each of the Credit Parties and the Lenders party hereto (which Lenders shall constitute the Required Lenders). 

  
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 ARTICLE III 

REPRESENTATIONS AND WARRANTIES 

Each Credit Party represents and warrants to the Administrative Agent and the Lenders that (i) each of the representations and warranties
of such Credit Party contained in the Credit Agreement and in the other Credit Documents qualified as to materiality is true and correct and each not so qualified is true and correct in all material respects on and as of the date hereof, both
immediately before and after giving effect to this Amendment (except to the extent any such representation or warranty is expressly stated to have been made as of a specific date, in which case such representation or warranty shall be true and
correct as of such date); (ii) this Amendment has been duly authorized, executed and delivered by each Credit Party and constitutes the legal, valid and binding obligation of such Credit Party, enforceable against its in accordance with its terms,
except as enforceability may be limited by bankruptcy, insolvency, reorganization, moratorium or other similar laws affecting creditors’ rights generally, by general equitable principles or by principles of good faith and fair dealing
(regardless of whether enforcement is sought in equity or at law); and (iii) no Default or Event of Default shall have occurred and be continuing on the date hereof, both immediately before and immediately after giving effect to this Amendment.

 ARTICLE IV 

ACKNOWLEDGEMENT AND CONFIRMATION 

4.1 Each Credit Party hereby confirms and agrees that, after giving effect to this Amendment, the Credit Agreement and the other Credit
Documents remain in full force and effect and enforceable against such Credit Party in accordance with their respective terms and shall not be discharged, diminished, limited or otherwise affected in any respect (other than as expressly amended
hereby), and represents and warrants to the Administrative Agent and the Lenders that it has no knowledge of any claims, counterclaims, offsets or defenses to or with respect to its obligations under the Credit Documents, or if such Credit Party has
any such claims, counterclaims, offsets, or defenses to the Credit Documents or any transaction related to the Credit Documents, the same are hereby waived, relinquished, and released in consideration of the execution of this Amendment. Without
limiting the foregoing, each Credit Party consents to the amendment of the Credit Agreement effected by Article I and confirms for the benefit of the Lenders and the Administrative Agent that (i) if applicable, its
obligations (A) as a Subsidiary Guarantor under the applicable Guaranty and (B) under the Security Documents to which it is a party are not discharged or (except as set out in clause (ii) below) otherwise affected by those amendments
or the other provisions of this Amendment and shall accordingly continue in full force and effect; and (ii) the Guaranty Obligations and Secured Liabilities (howsoever defined in each relevant Security Document) shall after the Effective Date
extend to the obligations of each Credit Party (as applicable) under the Credit Agreement as amended hereby and under any other Credit Documents. This acknowledgement and confirmation by the Credit Parties is made and delivered to induce the
Administrative Agent and the Lenders to enter into this Amendment, and each Credit Party acknowledges that the Administrative Agent and the Lenders would not enter into this Amendment in the absence of the acknowledgement and confirmation contained
herein. 

  
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 4.2 Notwithstanding anything to the contrary in this Amendment, the Credit Agreement or any other
Credit Document, the parties hereto hereby acknowledge and agree that, concurrently with the consummation of the Disposition in accordance with Section 1.1: (a) each of GCG and Settlement Services, Inc., a Florida
corporation (“SSI”), will be automatically released from any and all liabilities and/or other obligations such Person has under the Credit Documents; (b) all security interests, liens and other interests held by the
Administrative Agent, for the ratable benefit of the Secured Parties (as such term is defined in the Security Documents), on the assets of the Canadian Borrower disposed of pursuant to the Disposition, on the Capital Stock of Garden City Group, LLC
and on the assets of GCG and SSI, shall be automatically terminated and released without any further action by Crawford, the Administrative Agent or any other Person, and the Administrative Agent will (at Crawford’s expense) deliver to Shannon
C. Baxter, Dentons US LLP (“Crawford’s Counsel”), 303 Peachtree Street, Suite 5300, Atlanta, Georgia 30308, such releases as are reasonably requested by Crawford or Crawford’s Counsel in connection with the release of such
security interests, liens and other interests, including, without limitation, 
 (i) Uniform Commercial Code termination statements with
respect to the Uniform Commercial Code financing statements naming GCG and SSI as debtor and the Administrative Agent as secured party, 

(ii) a termination of that certain Control Account Agreement, dated as of December 8, 2011, among GCG, the Administrative Agent and
Signature Bank, as amended, and 
 (iii) releases and reassignments of the assignments filed with the U.S. Copyright Office and the U.S.
Patent and Trademark Office with regard to registered Copyright Collateral, Patent Collateral and Trademark Collateral (as such terms are defined in the Security Agreement) of GCG; and 

(c) Crawford and Crawford’s Counsel (and each of their respective agents and designees) shall be authorized to file and/or deliver
all of the terminations, releases and reassignments described in clause (b) above. Upon reasonable notice and request, the Administrative Agent agrees to execute, deliver and/or file (in each case, at Crawford’s expense) such additional
documents as are necessary to effect such termination and release of such security interests, liens and other interests as Crawford or Crawford’s Counsel may so request in order to evidence or otherwise give public notice of such terminations
and releases. In addition to the foregoing, the Administrative Agent agrees that it will, on the date on which the Disposition occurs in accordance with Section 1.1, deliver (at Crawford’s expense), by overnight
delivery, to Crawford’s Counsel all original collateral disposed of pursuant to the Disposition in the possession of the Administrative Agent in connection with the Credit Documents. 

ARTICLE V 
 MISCELLANEOUS

 5.1 Governing Law. This Amendment shall be governed by, and construed in accordance with, the law of the State of New York.

  
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 5.2 Full Force and Effect. Except as expressly amended, released or terminated hereby, the
Credit Agreement and the other Credit Documents, including the Security Documents and the Guaranty, shall continue in full force and effect in accordance with the provisions thereof on the date hereof, and each Credit Party ratifies and reaffirms
the grant of security interests and liens granted and ratifies and reaffirms the guarantee of obligations (including in relation to the Credit Agreement as amended hereby) by such Credit Party in favor of the Administrative Agent for the benefit of
the Lenders. As used in the Credit Agreement or any other Credit Document, “hereinafter,” “hereto,” “hereof,” and words of similar import shall, unless the context otherwise requires, mean the Credit Agreement or such
other Credit Document after giving effect to this Amendment. Any reference to the Credit Agreement or any of the other Credit Documents herein or in any other Credit Documents shall refer to the Credit Agreement and Credit Documents as amended
hereby. This Amendment is limited as specified and shall not constitute or be deemed to constitute an amendment, modification or waiver of any provision of the Credit Agreement, the Credit Agreement or any other Credit Document except as expressly
set forth herein. This Amendment shall constitute a Credit Document under the terms of the Credit Agreement. 
 5.3 Expenses. Crawford
agrees on demand to (i) pay the reasonable documented out-of-pocket fees and expenses of counsel for the Administrative Agent and (ii) reimburse the
Administrative Agent for all reasonable documented out-of-pocket expenses incurred by the Administrative Agent and its Affiliates, in each case, in connection with the
preparation, negotiation, execution and delivery of this Amendment. 
 5.4 Severability. To the extent any provision of this Amendment
is prohibited by or invalid under the applicable law of any jurisdiction, such provision shall be ineffective only to the extent of such prohibition or invalidity and only in any such jurisdiction, without prohibiting or invalidating such provision
in any other jurisdiction or the remaining provisions of this Amendment in any jurisdiction. 
 5.5 Successors and Assigns. This
Amendment shall be binding upon, inure to the benefit of and be enforceable by the respective successors and permitted assigns of the parties hereto. 

5.6 Construction. The headings of the various sections and subsections of this Amendment have been inserted for convenience only and
shall not in any way affect the meaning or construction of any of the provisions hereof. 
 5.7 Counterparts; Integration. This
Amendment may be executed in any number of counterparts and by different parties hereto on separate counterparts, each of which when so executed and delivered shall be an original, but all of which shall together constitute one and the same
instrument. Delivery of an executed counterpart of a signature page to this Amendment by facsimile or in electronic format (e.g., “pdf” or “tif” file format) shall be effective as delivery of a manually executed counterpart of
this Amendment. This Amendment constitutes the entire contract among the parties hereto with respect to the subject matter hereof and supersedes any and all prior agreements and understandings, oral or written, relating to the subject matter hereof.

 5.8 Counterparts Received After the Effective Date. To the extent that, after the Effective Date but on or before June 19, 2018,
any Lender that is not a party to this Amendment as of the Effective Date delivers a counterpart signature hereto, such signature page shall be appended hereto and such Lender shall become a party hereto as if such signature page had been included
on the Effective Date. 
 [remainder of page intentionally left blank] 

  
 6 

 IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be executed by their
duly authorized officers as of the date first above written. 
  

			
	CRAWFORD & COMPANY
		
	By:	 	 /s/ R. Eric Powers, III

	Name:	 	R. Eric Powers, III
	Title:	 	Vice President
	
	CRAWFORD & COMPANY RISK SERVICES INVESTMENTS LIMITED
		
	By:	 	 /s/ R. Eric Powers, III

	Name:	 	R. Eric Powers, III
	Title:	 	Director
	
	CRAWFORD & COMPANY (CANADA) INC.
		
	By:	 	 /s/ R. Eric Powers, III

	Name:	 	R. Eric Powers, III
	Title:	 	Assistant Corporate Secretary
	
	EXECUTED by CRAWFORD & COMPANY (AUSTRALIA) PTY. LTD. in accordance with section 127(1) of the Corporations Act 2001 (Cwlth) by authority of its directors:
		
	By:	 	 /s/ Joseph O. Blanco

	Name:	 	Joseph O. Blanco
	Title:	 	Director
		
	By:	 	 /s/ R. Eric Powers, III

	Name:	 	R. Eric Powers, III
	Title:	 	Director

 SIGNATURE PAGE TO 

LIMITED CONSENT AND FIRST AMENDMENT TO 

AMENDED AND RESTATED CREDIT AGREEMENT 

 
			
	CRAWFORD & COMPANY INTERNATIONAL, INC.
		
	By:	 	 /s/ R. Eric Powers, III

	Name:	 	R. Eric Powers, III
	Title:	 	Senior Vice President
	
	CRAWFORD & COMPANY EMEA / A-P HOLDINGS LIMITED
		
	By:	 	 /s/ R. Eric Powers, III

	Name:	 	R. Eric Powers, III
	Title:	 	Director
	
	CRAWFORD & COMPANY ADJUSTERS LIMITED
		
	By:	 	 /s/ R. Eric Powers, III

	Name:	 	R. Eric Powers, III
	Title:	 	Director
	
	GARDEN CITY GROUP, LLC
		
	By:	 	 /s/ R. Eric Powers, III

	Name:	 	R. Eric Powers, III
	Title:	 	Vice President
	
	CRAWFORD LEASING SERVICES, INC.
		
	By:	 	 /s/ R. Eric Powers, III

	Name:	 	R. Eric Powers, III
	Title:	 	Vice President

 SIGNATURE PAGE TO 

LIMITED CONSENT AND FIRST AMENDMENT TO 

AMENDED AND RESTATED CREDIT AGREEMENT 

 
			
	
	RISK SCIENCES GROUP, INC.
		
	By:	 	 /s/ R. Eric Powers, III

	Name:	 	R. Eric Powers, III
	Title:	 	Vice President
	
	BROADSPIRE SERVICES, INC.
		
	By:	 	 /s/ R. Eric Powers, III

	Name:	 	R. Eric Powers, III
	Title:	 	Vice President
	
	BROADSPIRE INSURANCE SERVICES, INC.
		
	By:	 	 /s/ R. Eric Powers, III

	Name:	 	R. Eric Powers, III
	Title:	 	Vice President
	
	BROADSPIRE DISABILITY SERVICES, INC.
		
	By:	 	 /s/ R. Eric Powers, III

	Name:	 	R. Eric Powers, III
	Title:	 	Secretary
	
	SETTLEMENT SERVICES, INC.
		
	By:	 	 /s/ R. Eric Powers, III

	Name:	 	R. Eric Powers, III
	Title:	 	Secretary

 SIGNATURE PAGE TO 

LIMITED CONSENT AND FIRST AMENDMENT TO 

AMENDED AND RESTATED CREDIT AGREEMENT 

 
			
	WEGOLOOK, LLC
		
	By:	 	 /s/ R. Eric Powers, III

	Name:	 	R. Eric Powers, III
	Title:	 	Vice President
	
	CRAWFORD INNOVATIVE VENTURES, LLC
		
	By:	 	 /s/ R. Eric Powers, III

	Name:	 	R. Eric Powers, III
	Title:	 	Secretary

 SIGNATURE PAGE TO 

LIMITED CONSENT AND FIRST AMENDMENT TO 

AMENDED AND RESTATED CREDIT AGREEMENT 

 
			
	 WELLS FARGO BANK, NATIONAL ASSOCIATION, as Administrative Agent, UK Security Trustee, Australian Security Trustee, an
Issuing Bank and a Lender
  

 
			
		
	By:	 	 /s/ Lex Mayers

	Name:	 	 Lex Mayers

	Title:	 	 Senior Vice President

 SIGNATURE PAGE TO 

LIMITED CONSENT AND FIRST AMENDMENT TO 

AMENDED AND RESTATED CREDIT AGREEMENT 

 
			
	BANK OF AMERICA, N.A., as Syndication Agent and a Lender

 
			
		
	By:	 	 /s/ Ryan Maples

	Name:	 	 Ryan Maples

	Title:	 	 Sr. Vice President

 SIGNATURE PAGE TO 

LIMITED CONSENT AND FIRST AMENDMENT TO 

AMENDED AND RESTATED CREDIT AGREEMENT 

 
			
	THE NORTHERN TRUST COMPANY, as a Lender

 
			
		
	By:	 	 /s/ Kimberly A. Crotty

	Name:	 	 Kimberly A. Crotty

	Title:	 	 Vice President

 SIGNATURE PAGE TO 

LIMITED CONSENT AND FIRST AMENDMENT TO 

AMENDED AND RESTATED CREDIT AGREEMENT

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