Document:

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                                                                    EXHIBIT 10.2

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              SECOND AMENDED AND RESTATED CREDIT FACILITY AGREEMENT
                                  BY AND AMONG
                          CCC INFORMATION SERVICES INC.
                                       AND
                       THE LENDERS THAT ARE PARTIES HERETO
                                       AND
                        LASALLE BANK NATIONAL ASSOCIATION

                   (AS ADMINISTRATIVE AGENT AND ISSUING BANK)

                        EXECUTED AS OF NOVEMBER 30, 2001

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                                TABLE OF CONTENTS

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Article 1             THE CREDIT FACILITY.....................................2

         1.1      Line of Credit Facility.....................................2

         1.2      Letter of Credit Subfacility................................9

         1.3      Determination of Commitment Amounts........................18

         1.4      Advances...................................................18

         1.5      Payments in General........................................19

         1.6      [Intentionally Blank]......................................23

         1.7      Fees and Other Compensation................................23

         1.8      Substitution of Lenders....................................23

Article 2             CONDITIONS PRECEDENT...................................23

         2.1      Closing Conditions.........................................23

         2.2      Conditions to All Advances or Issuances of Letters of
                  Credit.....................................................28

Article 3             REPRESENTATIONS AND WARRANTIES.........................29

         3.1      Organization and Good Standing.............................29

         3.2      Power and Authority........................................29

         3.3      Validity and Legal Effect..................................29

         3.4      No Violation of Laws or Agreements.........................29

         3.5      Title to Assets, Existing Encumbrances.....................30

         3.6      Capital Structure and Equity Ownership.....................30

         3.7      Subsidiaries, Affiliates and Investments...................30

         3.8      Material Contracts.........................................31

         3.9      Licenses and Authorizations................................31

         3.10     Taxes and Assessments......................................31

         3.11     Litigation and Legal Proceedings...........................31

         3.12     Accuracy of Financial Information..........................31

         3.13     Accuracy of Other Information..............................32

         3.14     Compliance with Laws Generally.............................32

         3.15     ERISA Compliance...........................................32

         3.16     Environmental Compliance...................................33

         3.17     Margin Rule Compliance.....................................33

         3.18     Investment Company Act.....................................34

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                                TABLE OF CONTENTS
                                   (continued)
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         3.19     Solvency...................................................34

         3.20     Public Utility Holding Company Act.........................34

         3.21     Insurance..................................................34

         3.22     Intellectual Property......................................35

         3.23     No Event of Default........................................35

Article 4             AFFIRMATIVE COVENANTS..................................35

         4.1      Financial Covenants and Ratios.............................35

         4.2      Periodic Financial Statements..............................36

         4.3      Other Financial and Specialized Reports....................38

         4.4      Fiscal Year................................................39

         4.5      Books and Records..........................................39

         4.6      Existence and Good Standing................................39

         4.7      Notice in the Event of Subsidiary Insolvency...............39

         4.8      Insurance; Maintenance of Properties Disaster Contingency..39

         4.9      Loan Purpose...............................................41

         4.10     Litigation; Occurrence of Defaults.........................41

         4.11     Taxes......................................................41

         4.12     Management Changes.........................................41

         4.13     Costs and Expenses.........................................41

         4.14     Compliance with Laws.......................................41

         4.15     Further Actions............................................42

         4.16     Subordinated Indebtedness Notices..........................45

         4.17     Other Information..........................................45

Article 5             NEGATIVE COVENANTS.....................................45

         5.1      [Intentionally Blank]......................................45

         5.2      Additional Indebtedness....................................45

         5.3      Guaranties.................................................46

         5.4      Loans......................................................46

         5.5      Liens and Encumbrances.....................................47

         5.6      Transfer of Assets.........................................48

         5.7      Investments................................................48

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                                TABLE OF CONTENTS
                                   (continued)

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         5.8      New Ventures; Mergers; Acquisitions........................49

         5.9      Transactions with Affiliates...............................49

         5.10     Dividends or Distributions.................................50

         5.11     Inactive Affiliate.........................................50

         5.12     Payment of Management Fees.................................50

         5.13     Subordinated Indebtedness..................................50

         5.14     Capital Expenditures.......................................50

         5.15     Modifications to Organic Documents.........................51

         5.16     Modifications to Material Relationships and Agreements.....51

         5.17     Cancellation of Indebtedness...............................51

         5.18     Payments In Respect of Capricorn Indebtedness..............51

         5.19     Inconsistent Agreements....................................52

         5.20     Capital Infusion...........................................52

Article 6             RIGHT OF SET OFF.......................................53

         6.1      Right of Set-Off...........................................53

         6.2      Additional Rights..........................................53

Article 7             DEFAULT AND REMEDIES...................................54

         7.1      Events of Default..........................................54

         7.2      Remedies...................................................57

Article 8             ADMINISTRATIVE AGENT...................................57

         8.1      Appointment, Authorization and Grant of Authority..........57

         8.2      Acceptance of Appointment..................................58

         8.3      Administrative Agent's Relationship with Borrower..........58

         8.4      Non-Reliance on Administrative Agent and Other Lenders.....58

         8.5      Reliance by Administrative Agent...........................59

         8.6      Delegation of Duties; Additional Reliance by Administrative
                  Agent......................................................59

         8.7      Acting on Instructions of Lenders..........................60

         8.8      Actions Upon Occurrence of Default or Event of Default.....60

         8.9      Administrative Agent's Rights as Lender in Individual
                  Capacity...................................................60

         8.10     Advances By Administrative Agent...........................60

         8.11     Payments to Lenders........................................61

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                                TABLE OF CONTENTS
                                   (continued)

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         8.12     Pro-Rata Sharing of Setoff Proceeds........................62

         8.13     Limitation on Liability of Administrative Agent............62

         8.14     Indemnification............................................62

         8.15     Resignation; Successor Administrative Agent................63

Article 9             DEFINITIONS............................................63

         9.1      Definitions................................................63

         9.2      Rules of Construction......................................81

Article 10            MISCELLANEOUS..........................................81

         10.1     Indemnification, Reliance and Assumption of Risk
                  Provisions.................................................81

         10.2     Assignment; Disclosure of Information to Third Parties.....82

         10.3     Binding Effect and Governing Law...........................85

         10.4     No Waiver; Delay...........................................85

         10.5     Modifications and Amendments...............................85

         10.6     Headings...................................................86

         10.7     Notices....................................................87

         10.8     Time of Day................................................88

         10.9     Relationship with Prior Agreements.........................88

         10.10    Severability...............................................88

         10.11    Termination and Survival...................................88

         10.12    Reinstatement..............................................89

         10.13    Notification of Addresses, Lending Offices, Etc............89

         10.14    Counterparts...............................................89

         10.15    Conflict Provision.........................................89

         10.16    Waiver of Liability........................................89

         10.17    Forum Selection, Consent to Jurisdiction...................90

         10.18    Waiver of Jury Trial.......................................91

         10.19    Prior Agreements...........................................91

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SCHEDULES AND EXHIBITS:

SCHEDULES:

Schedule A            Pricing Grid
Schedule 3.1          Good Standing/Foreign Qualification Jurisdictions
Schedule 3.2          Missing Consents
Schedule 3.5          Existing Encumbrances
Schedule 3.5A         Real Property Interests
Schedule 3.6          Capital Structure/Equity Ownership
Schedule 3.8          Material Contracts
Schedule 3.10         Taxes and Assessments
Schedule 3.11         Litigation and Legal Proceedings
Schedule 3.21         Insurance
Schedule 4.12         Executive Management Group
Schedule 5.2          Permitted Additional Indebtedness
Schedule 5.5          Permitted Additional Liens
Schedule 5.7          Acquisition and Investments
Schedule 5.8          New Ventures; Mergers

EXHIBITS:

Exhibit 1.1.4         Form of Line of Credit Note
Exhibit 1.1.5.3       Form of Conversion/Continuation Notice
Exhibit 1.4.1         Form of Advance Request
Exhibit 4.2           Form of Periodic Compliance Certificate
Exhibit 10.2          Form of Assignment and Acceptance

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              SECOND AMENDED AND RESTATED CREDIT FACILITY AGREEMENT

     This SECOND AMENDED AND RESTATED CREDIT FACILITY AGREEMENT is entered into
as of November 30, 2001, among CCC Information Services Inc., a Delaware
corporation ("CCC" or "Borrower"), the several financial institutions from time
to time party to this Agreement (collectively, the "Lenders"; individually, a
"Lender") and LaSalle Bank National Association, as Administrative Agent
("Administrative Agent") and Issuing Bank ("Issuing Bank").

                                R E C I T A L S:
                                 - - - - - - - -

     1. Borrower, the lenders parties thereto (together with their respective
successors and assigns, the "Previous Lenders") and Administrative Agent entered
into that certain Amended and Restated Credit Facility Agreement dated as of
October 20, 1998, which provided for a line of credit with a maturity date of
September 30, 2002 (as amended or otherwise modified on or prior to the date
hereof, the "Previous Credit Facility Agreement").

     2. Certain of the Previous Lenders will assign their remaining interests in
the Previous Credit Facility to the Lenders.

     3. Upon the effectiveness of this Agreement, Borrower will reduce the
Advances and other amounts owed to the Lenders in such order as the
Administrative Agent determines by the amount of at least $18,800,000 with the
proceeds of the Capital Infusion.

     4. Borrower has requested that (i) the Line of Credit Commitment be
reduced, (ii) the Line of Credit Maturity Date be extended and (iii) certain
additional amendments be made to the Previous Credit Facility Agreement and, for
the sake of clarity and convenience, that the Previous Credit Facility Agreement
be restated as so amended.

     5. The Lenders are willing to amend and restate the Previous Credit
Facility Agreement upon the terms and conditions set forth in this Agreement.

     6. This Agreement shall become effective, and shall amend and restate the
Previous Credit Facility Agreement, upon the execution of this Agreement by
Borrower, the Agent and the Lenders and upon the satisfaction of the conditions
contained in Section 2.1 hereof; and from and after such effective time, (i) all
references made to the Previous Credit Facility Agreement in the Loan Documents
or in any other instrument or document executed and/or delivered pursuant
thereto shall, without more, be deemed to refer to this Agreement and (ii) the
Previous Credit Facility Agreement shall be deemed amended and restated in its
entirety hereby.

     NOW, THEREFORE, in consideration of the mutual agreements, provisions and
covenants contained herein, each of Borrower, the Lenders and Administrative
Agent hereby amend and restate the Previous Credit Facility Agreement in its
entirety as of the date hereof as follows:

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                                   ARTICLE 1.
                              THE CREDIT FACILITY

     1.1  Line of Credit Facility.

          1.1.1  Establishment of Credit Facility. Subject to the terms and
conditions of and in reliance upon the representations and warranties contained
in the Loan Documents, each Lender will lend funds to Borrower from time to time
prior to the Line of Credit Maturity Date (as determined in accordance with
Section 1.1.2 hereof) in an aggregate amount at any time outstanding not to
exceed its Commitment Percentage (on a Pro Rata basis) of the Available Credit
Portion at such time (as determined in accordance with Section 1.3 hereof).

          1.1.2 Facility Maturity. The Line of Credit Facility will mature on
November 30, 2004 (as may be extended from time to time in Lenders' sole and
absolute discretion or as may be earlier terminated pursuant to the terms
hereof, "Line of Credit Maturity Date").

          1.1.3 Use of Proceeds. The funds advanced under this Line of Credit
Facility may be used exclusively to pay (i) for closing costs and fees
associated with consummating and documenting the transactions contemplated by
this Agreement, and (ii) for acquisitions of assets and Capital Expenditures
otherwise permitted for Borrower and its Subsidiaries under the Loan Documents,
and (iii) for general working capital and other general corporate purposes
(including, without limitation, Permitted Investments), and (iv) for such other
purposes as specifically authorized hereunder or in writing by Administrative
Agent (in the sole and absolute discretion of the Required Lenders).

          1.1.4 Line of Credit Note. The indebtedness under the Line of Credit
Facility and the corresponding obligation of Borrower to repay Lenders with
interest in accordance with the terms hereof will be evidenced by one or more
Line of Credit Notes substantially in the form of Exhibit 1.1.4 attached hereto
(each, as amended, restated, replaced, supplemented, extended or renewed
hereafter, "Line of Credit Note"; collectively, the "Line of Credit Notes")
payable to the order of each Lender in accordance with its Line of Credit
Commitment Percentage. The Line of Credit Note will be due and payable in full
on the Line of Credit Maturity Date. The aggregate stated principal amount of
the Line of Credit Notes will be $30,000,000; provided, however, that the
maximum liability under such Line of Credit Notes will be limited at all times
to the actual amount of indebtedness (including principal, interest, fees and
expenses) then outstanding under the Line of Credit Facility. Each Lender is
authorized to note or endorse the date and amount of each Advance and payment
under the Line of Credit Facility on a schedule annexed to and constituting a
part of its Line of Credit Note. Such notations or endorsements, if made without
manifest error, will constitute prima facie evidence of the information noted or
endorsed on such schedule, but the absence of any such notation or endorsement
will not limit or otherwise affect the obligations and liabilities of Borrower
thereunder or hereunder.

          1.1.5 Interest. Interest under the Line of Credit Facility (and with
respect to any other amounts advanced to or on behalf of Borrower under the Loan
Documents) will be determined and imposed in accordance with the following
provisions (and, as applicable, Section 1.5.5 hereof and Section 1.5.6 hereof):

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                    1.1.5.1 Establishment of Portions. For purposes of
          determining interest, Borrower may designate and subdivide the
          aggregate outstanding balance under the Line of Credit Facility
          (including any other amounts advanced to or on behalf of Borrower
          under the Loan Documents) into a maximum of five (5) Portions. No
          Portion may be less than $500,000 if interest accrues thereon with
          reference to the Prime Rate and $1,000,000 if interest accrues thereon
          with reference to the Adjusted LIBO Rate (unless it is designated as
          $0.00), and all Portions collectively must total the aggregate
          outstanding balance under the Line of Credit Facility.

                    1.1.5.2 Interest Rate Determination. The aggregate
          outstanding principal balance of all Advances included under each
          Portion will bear interest (computed daily until paid, whether prior
          to or after the Line of Credit Maturity Date) at the applicable Rate
          Index (which shall be the Prime Rate or the Adjusted LIBO Rate as
          elected by Borrower pursuant to any Advance Request or in accordance
          with Section 1.1.5.3 hereof) plus the applicable Rate Margin (as
          determined in accordance with Section 1.1.5.4 hereof). If the Prime
          Rate is the applicable Rate Index for a Portion, the interest rate on
          such Portion will change when and as the Prime Rate or the Rate Margin
          changes; and if an Adjusted LIBO Rate is the applicable Rate Index for
          a Portion, the interest rate on such Portion will be established on
          the first day of each Interest Period for such Portion and will not
          change during such Interest Period, except to the extent the Rate
          Margin changes during the Interest Period or as otherwise permitted
          under Section 1.1.5.6 hereof.

                    1.1.5.3 Selection of Rate Index. The applicable Rate Index
          for each Portion will be either the Prime Rate or an Adjusted LIBO
          Rate.

                              a.   Borrower may, upon irrevocable written notice
                    to Administrative Agent in the form of Exhibit 1.1.5.3
                    attached hereto ("Conversion/Continuation Notice"):

                                   (1) elect, as of any Business Day, in
                        the case of Portions consisting of Prime Rate
                        Advances, to convert any such Portion (or any part
                        thereof in an amount not less than $1,000,000 or
                        an integral multiple of $500,000 in excess
                        thereof) into Portions consisting of Adjusted LIBO
                        Rate Advances; or

                                   (2)  elect, as of the last day of the
                        applicable Interest Period, in the case of
                        Portions consisting of Adjusted LIBO Rate
                        Advances, to convert any such Portion (or any part
                        thereof in an amount not less than $1,000,000 or
                        an integral multiple of $1,000,000 in excess
                        thereof) into Portions consisting of Prime Rate
                        Advances; or

                                   (3)  elect, as of the last day of the
                        applicable Interest Period, in the case of any Portion
                        consisting of an Adjusted LIBO Rate Advance, to
                        continue such Portion (or any part thereof in an
                        amount not less than $1,000,000 or an integral
                        multiple of $500,000 in excess thereof);

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provided, that if at any time a Portion is reduced, by payment, prepayment, or
conversion of part thereof to be less than $1,000,000, such Portion shall
automatically convert into a Portion consisting of a Prime Rate Advance, and on
and after such date the right of Borrower to continue such Portion as, or
convert such Portion into a Portion consisting of Adjusted LIBO Rate Advances
shall terminate.

                    b.  Borrower shall deliver a Conversion/Continuation Notice
          to be received by Administrative Agent not later than Noon (Central
          Time) at least (i) three Business Days in advance of the proposed date
          of the conversion or continuation (the "Conversion/Continuation
          Date"), if a Portion is to be converted into or continued as a Portion
          consisting of an Adjusted LIBO Rate Advance; and (ii) on the Business
          Day before the Conversion/Continuation Date, if the Portion is to be
          converted into a Portion consisting of a Prime Rate Advance,
          specifying:

                              (1) the proposed Conversion/Continuation Date;

                              (2) the aggregate amount of the Portion to be
               continued or converted;

                              (3) the Rate Index of such Portion resulting from
               the proposed conversion or continuation; and

                              (4) other than in the case of conversions into a
               Portion consisting of Prime Rate Advances, the duration of
               the requested Interest Period.

                    c.  If upon the expiration of any Interest Period applicable
          to a Portion consisting of Adjusted LIBO Rate Advances, Borrower has
          failed to select timely a new Interest Period to be applicable to such
          Portion, or if any Default or Event of Default then exists, Borrower
          shall be deemed to have elected to convert such Portion into a Portion
          consisting of Prime Rate Advances as effective as of the expiration
          date of such Interest Period.

                    d.  Administrative Agent will promptly notify each Lender of
          its receipt of a Conversion/Continuation Notice, or, if no timely
          notice is provided by Borrower, Administrative Agent will promptly
          notify each Lender of the details of any automatic conversion.

               1.1.5.4  Applicable  Rate Margins. The Rate Margin applicable to
     the Line of Credit Facility shall be determined by reference to the Pricing
     Grid attached as Schedule A.

               1.1.5.5  Calculation of Interest. Interest under the Line of
     Credit Facility will be calculated, accrued, imposed and payable on the
     basis of a 360-day year for the actual number of days elapsed. Interest
     will begin to accrue on the outstanding principal amount of the Line of
     Credit Facility (and on any other amounts advanced to or on behalf of
     Borrower under the Loan Documents) on and as of the date such funds are
     advanced.

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               1.1.5.6 Special LIBO Rate Provisions. The following provisions
     will apply with respect to the Adjusted LIBO Rate, notwithstanding any
     other provision hereof:

                         a. Change in Adjusted LIBO Rate. The Adjusted LIBO Rate
          applicable to any Lender's Pro Rata share of any Portion may be
          automatically adjusted by such Lender from time to time on a
          prospective basis to account for any additional or increased cost to
          such Lender of maintaining any necessary reserves for deposits
          (including, without limitation, any increase in the Reserve
          Percentage) or increased costs due to changes in the applicable law
          (except for increased costs consisting of Excluded Taxes) occurring
          subsequent to the commencement of the then-applicable Adjusted LIBO
          Rate Interest Period (to the extent not otherwise given effect in
          determining the Adjusted LIBO Rate). Such Lender will give
          Administrative Agent notice of any such determination and adjustment
          within a reasonable period of time thereafter. Upon receipt of any
          such notice, Administrative Agent will provide a copy thereof to
          Borrower, and such Lender will furnish a statement to
          Administrative Agent and Borrower setting forth the basis for
          adjusting such Adjusted LIBO Rate and the method for determining the
          amount of such adjustment. A determination by any Lender hereunder
          will be conclusive absent manifest error. If any Lender provides any
          such notice of adjustment under this subsection, then Borrower may
          elect to change the then-applicable Rate Index (using the same
          Rate Margin category) to the Prime Rate for such Lender's Pro Rata
          share of such Portion then subject to an Adjusted LIBO Rate. Such
          election to change the Rate Index may be made by providing
          Administrative Agent written notice thereof at any time within the
          first ten (10) Business Days after receipt of the notice of adjustment
          from such Lender through Administrative Agent (notwithstanding the
          restriction hereunder limiting such Rate Index changes to certain
          dates, but subject to the requirement to pay actual costs incurred
          by such Lender as described in Section 1.1.6.5.e hereof). Upon
          Administrative Agent's receipt of such written election, the
          identified Portion will thereupon begin to accrue interest at the
          Prime Rate plus the Rate Margin (as applicable for the same Leverage
          Ratio level as was previously applicable for the Adjusted LIBO Rate)
          for the remainder of the then-current Interest Period for such
          Portion. Notwithstanding the foregoing, no Lender shall
          be entitled to adjust the Adjusted LIBO Rate under this Clause "a" to
          account for such - additional or increased costs to the extent that
          such Lender has already been compensated for such additional or
          increased cost pursuant to Section 1.5.4 or Section 4.13 hereof.

                         b.  Unavailability  of Eurodollar  Funds.  An Adjusted
          LIBO Rate will not be available for Portions under the Line of Credit
          Facility if (i) Administrative Agent at any time prior to the
          commencement of the relevant Interest Period determines or reasonably
          believes that (A) Eurodollar deposits equal to the principal amount of
          such Portion for the applicable Interest Period are unavailable, or
          (B) by reason of circumstances affecting Eurodollar markets, adequate
          and reasonable means do not then exist for ascertaining an Adjusted
          LIBO Rate or (ii) any Lenders having Pro Rata Shares of at least 40%
          at any time

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          prior to the commencement of the relevant Interest Period determine or
          reasonably believe that an Adjusted LIBO Rate will not adequately and
          fairly reflect the cost of maintaining balances under the Line of
          Credit Facility. Such Lenders will give Administrative Agent notice of
          any such event within a reasonable time thereafter and, upon receipt
          of any such notice, Administrative Agent will provide a copy thereof
          to Borrower. Administrative Agent or such Lenders, as applicable, will
          furnish a statement to Administrative Agent and Borrower setting forth
          the basis for such determination or reasonable belief. A determination
          or belief by Administrative Agent or such Lenders, as applicable, will
          be conclusive absent manifest error.

                         c.  Illegality.  An  Adjusted  LIBO Rate will also not
          be available for the Line of Credit Facility if any Lenders having Pro
          Rata Shares of at least 40% at any time determine or reasonably
          believe that it is unlawful or impossible to fund or maintain
          sufficient Eurodollar liabilities for the Line of Credit Facility
          under an Adjusted LIBO Rate. Such Lenders will give Administrative
          Agent notice of any such event within a reasonable time thereafter.
          Upon receipt of any such notice, Administrative Agent will provide a
          copy thereof to Borrower, and such Lenders will furnish a statement to
          Administrative Agent and Borrower setting forth the basis for such
          determination or reasonable belief. A determination or belief by such
          Lenders hereunder will be conclusive absent manifest error.

               Alternative Rate. During the existence of any Event of  Default
     or an event contemplated by either Clause "b" of this subsection or Clause
     "c" of this subsection, each Lender's obligation hereunder to fund Advances
     at an Adjusted LIBO Rate will be suspended, and during such period. During
     the existence of any event contemplated by Clause "c", the outstanding
     balance under the Line of Credit Facility will bear interest at the Prime
     Rate plus the appropriate Rate Margin (determined in accordance with
     Section 1.1.5.4 hereof) and, if applicable, with additional interest as
     provided under Section 1.5.5. During the existence of any Event of Default
     or event contemplated by Clause "b", each outstanding Adjusted LIBO Rate
     Advance, shall, on the last day of the current Interest Period for such
     LIBO Rate Advance, unless then repaid in full, automatically convert to a
     Prime Rate Advance and bear interest at the Prime Rate plus the applicable
     Rate Margin (determined in accordance with Section 1.1.5.4 hereof) and, if
     applicable, with additional interest as provided under Section 1.5.5.

          1.1.6 Repayment and Prepayment. Borrower hereby promises to pay to
Administrative Agent (for the benefit of Lenders) the aggregate indebtedness
under the Line of Credit Facility (and other Loan Documents) in accordance with
the following provisions:

               1.1.6.1 Periodic Interest Payments. Interest accrued under the
     Line of Credit Facility will be due and payable quarterly in arrears on the
     last day of each calendar quarter with respect to any Portion consisting of
     Prime Rate Advances and on the last day of each Interest Period for any
     Portion consisting of Adjusted LIBO Rate Advances.

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               1.1.6.2  Commitment Reductions.

                    a. Voluntary Termination or Reduction of Commitments.
          Borrower may, upon not less than five Business Days' prior notice to
          Administrative Agent and all the Lenders, terminate the Line of Credit
          Commitment, or permanently reduce the Line of Credit Commitment by an
          aggregate minimum amount of $500,000 or any multiple of $500,000 in
          excess thereof without premium or penalty, unless, after giving effect
          thereto and to any prepayments of Advances made upon the effective
          date thereof, the amount of all Advances and L/C Obligations then
          outstanding would exceed the aggregate amount of the Commitments of
          all Lenders then in effect.

                    b. Mandatory Reduction. Except to the extent expressly
          provided in Section 5.20, on the date of any Mandatory Prepayment
          Event the Line of Credit Commitment shall be permanently reduced by an
          amount equal to the Designated Proceeds of such Mandatory Prepayment
          Event.

               1.1.6.3  [Intentionally Blank].

               1.1.6.4  At Maturity or Termination. The entire aggregate
     outstanding indebtedness under the Line of Credit Facility (including
     principal, interest, L/C Obligations, fees and expenses) is due and payable
     in its entirety in immediately available funds on the Line of Credit
     Maturity Date. Notwithstanding the foregoing, the entire aggregate
     outstanding indebtedness under the Line of Credit Facility (including all
     principal, interest, L/C Obligations, fees and expenses) will be due and
     payable in its entirety in immediately available funds upon any earlier
     termination of either the Line of Credit Commitment, the Line of Credit
     Facility or this Agreement, in each instance, in accordance with the terms
     hereof.

               1.1.6.5  Prepayments.

                    a.  Voluntary Payments. The outstanding principal balance
          under the Line of Credit Facility may be prepaid in whole or in part
          by an aggregate minimum amount of $500,000 or any multiple of $500,000
          in excess thereof at any time without premium or penalty upon notice
          to Administrative Agent not later than 12:00 p.m. (Central Time) on
          the day of prepayment (which shall be a Business Day), except as
          provided in Clause "e" of this subsection.

                    b.  Mandatory Prepayments -- Excessive Balance. If the
          aggregate amount of Advances and L/C Obligations outstanding under the
          Line of Credit Facility at any time exceeds the Line of Credit
          Commitment at such time, then such excess amount outstanding must be
          prepaid immediately to Administrative Agent for the benefit of Lenders
          (without necessity of notice or demand by Administrative Agent).

                    c. Other  Mandatory Prepayments. Borrower shall make a
          prepayment to Administrative Agent for the benefit of Lenders (without
          necessity of notice or demand by Administrative Agent) upon the
          occurrence of any of the

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          following (each a "Mandatory Prepayment Event") at the following times
          and in the following amounts (such applicable amounts being referred
          to as "Designated Proceeds"): (i) within one Business Day of the
          receipt by Borrower or any of its Subsidiaries of any Net Cash
          Proceeds from any Asset Sale, in an amount equal to 100% of such Net
          Cash Proceeds; (ii) within one Business Day of the receipt by
          Guarantor, Borrower or any of their respective Subsidiaries of , any
          Net Cash Proceeds from any issuance of Equity Securities of Guarantor
          (other than any proceeds from (1) the issuance of Guarantor Common
          Stock pursuant to the Rights Offering and (2) the issuance of
          Guarantor Common Stock pursuant to the Capital Infusion Purchase
          Agreement; provided such proceeds shall be applied in accordance with
          Section 5.20), Borrower or any of their respective Subsidiaries
          without duplication (excluding (x) any issuance of shares of capital
          stock pursuant to any employee or director stock option program,
          benefit plan or compensation program and (y) any issuance by a
          Subsidiary to Borrower or another Restricted Subsidiary of Borrower),
          in an amount equal to 100% of such Net Cash Proceeds; (iii) within one
          Business Day of the receipt by Guarantor, Borrower or any of their
          respective Subsidiaries of any Net Cash Proceeds from any issuance of
          Funded Debt by Borrower, Guarantor (other than any proceeds from the
          issuance of the Capital Infusion Notes; provided, that such proceeds
          shall be applied in accordance with Section 5.20) of or any of their
          respective Subsidiaries (excluding Funded Debt which is Permitted
          Indebtedness under clauses a through j of Section 5.2), in an amount
          equal to 100% of such Net Cash Proceeds; and (iv) within one Business
          Day of the receipt by Guarantor, Borrower or any of their respective
          Subsidiaries, of any federal income tax refund that when added to any
          other federal income tax refunds received by Guarantor, Borrower or
          any of their respective Subsidiaries on or after the Closing Date
          exceeds $18,800,000. Any prepayment required to be made pursuant to
          this Section 1.1.6.5.c. shall be applied pursuant to Section 1.5.3 and
          will permanently reduce the Line of Credit Commitment to the extent
          such amounts are applied to principal under the Line of Credit
          Facility.

                    d.  In  General. Any  prepayment under the Line of Credit
          Facility must include all accrued but unpaid interest under the Line
          of Credit Facility allocable to the amount prepaid through the date of
          such prepayment.

                    e.  Adjusted LIBO Rate Prepayments. In  connection  with
          any prepayment of all or any portion of the outstanding balance under
          the Line of Credit Facility upon which an Adjusted LIBO Rate is then
          applicable on any day other than the last day of an Interest Period --
          whether such prepayment is voluntary, by demand, acceleration or
          otherwise -- Borrower must pay Administrative Agent for the benefit of
          the applicable Lenders all costs, losses and expenses (including
          funding costs) that may arise or be incurred as a result of or in
          connection with such prepayment, as such costs, losses and expenses
          may be reasonably determined by each such Lender. Upon written request
          to Lenders (through Administrative Agent), each such Lender will
          furnish a statement setting forth the basis for such calculation in
          reasonable detail. A determination or calculation by any Lender
          hereunder will be conclusive absent manifest error.

                                       8
<PAGE>

                    1.1.6.6  [Intentionally Blank].

                    1.1.6.7  [Intentionally Blank].

                    1.1.6.8  Application of Payments. Payments hereunder
          (including prepayments) will be applied in accordance with Section
          1.5.3 hereof. Notwithstanding the foregoing, if Borrower does not
          otherwise direct and as long as no Default or Event of Default exists,
          payments and prepayments allocable to principal under the Line of
          Credit Facility shall be applied to repay Portions accruing interest
          at the Prime Rate first and then to repay Portions accruing interest
          at the Adjusted LIBO Rate (applying first to Portions having an
          Interest Period with the shortest remaining time to maturity);
          provided, however, that during the existence of a Default or an Event
          of Default, Administrative Agent shall apply funds received from
          Borrower in any manner in which the Required Lenders direct.

                    1.1.6.9  Availability for Reborrowing. Principal amounts
          repaid or prepaid (other than prepayments which permanently reduce the
          Line of Credit Commitment) under the Line of Credit Facility prior to
          the Line of Credit Maturity Date will be available for reborrowing at
          any time pursuant to and in accordance with the terms hereof up to the
          Available Credit Portion.

          1.2  Letter of Credit Subfacility.

               1.2.1  The Letter of Credit Subfacility Commitment.

                    a. On the terms and conditions set forth herein (i) the
          Issuing Bank agrees, (A) from time to time upon Borrower's request
          received at least three Business Days prior to the date of any
          requested issuance, during the period from the Closing Date to the
          Line of Credit Maturity Date, to issue Letters of Credit for the
          account of Borrower (or any of its Restricted Subsidiaries), and to
          amend or renew Letters of Credit previously issued by it, in
          accordance with subsections 1.2.2.c. and 1.2.2.d., and (B) to honor
          drafts under the Letters of Credit; and (ii) the Lenders severally
          agree to participate in Letters of Credit Issued hereunder; provided,
          that the Issuing Bank shall not be obligated to Issue, and no Lender
          shall be obligated to participate in, any Letter of Credit if as of
          the date of Issuance of such Letter of Credit (the "Issuance Date")
          (1) the amount of all L/C Obligations plus the outstanding amount of
          all Advances exceeds the Line of Credit Commitment at such time, (2)
          the participation of any Lender in the amount of all L/C Obligations
          plus the amount of all outstanding Advances of such Lender exceeds
          such Lender's Commitment, or (3) the amount of L/C Obligations exceeds
          the L/C Commitment. Within the foregoing limits, and subject to the
          other terms and conditions hereof, Borrower's ability to obtain
          Letters of Credit shall be fully revolving, and, accordingly, Borrower
          may, during the foregoing period, obtain Letters of Credit to replace
          Letters of Credit which have expired or which have been drawn upon,
          and reimbursed. It is understood and agreed that any "Letters of
          Credit" issued and outstanding under the Previous

                                       9
<PAGE>

          Credit Facility Agreement shall be deemed to be Letters of Credit
          outstanding hereunder.

                    b. The Issuing Bank is under no obligation to Issue any
          Letter of Credit if:

                         (i)   any order, judgment or decree of any governmental
               authority or arbitrator shall by its terms purport to enjoin or
               restrain the Issuing Bank from Issuing such Letter of Credit, or
               any requirement of law applicable to the Issuing Bank or any
               request or directive (whether or not having the force of law)
               from any governmental authority with jurisdiction over the
               Issuing Bank shall prohibit, or request that the Issuing Bank
               refrain from, the Issuance of letters of credit generally or such
               Letter of Credit in particular or shall impose upon the Issuing
               Bank with respect to such Letter of Credit any restriction,
               reserve or capital requirement (for which the Issuing Bank is not
               otherwise compensated hereunder) not in effect on the Closing
               Date, or shall impose upon the Issuing Bank any unreimbursed
               loss, cost or expense which was not applicable on the Closing
               Date and which the Issuing Bank in good faith deems material to
               it;

                         (ii)  the Issuing Bank has received written notice from
               any Lender, Administrative Agent or Borrower, on or prior to the
               Business Day prior to the requested date of Issuance of such
               Letter of Credit, that one or more of the applicable conditions
               contained in Article 2 is not then satisfied;

                         (iii) the expiry date of any requested Letter of Credit
               is (A) more than one year after the date of Issuance provided
               that a Letter of Credit with an expiry date of one year from its
               date of issuance may be renewed for additional one-year periods
               (which shall not extend beyond the date referred to in clause (B)
               unless fully cash collateralized as of the date of Issuance to
               the satisfaction of Issuing Bank), or (B) later than 5 days prior
               to the Line of Credit Maturity Date, unless fully cash
               collateralized as of the date of Issuance to the satisfaction of
               Issuing Bank;

                         (iv)  any requested Letter of Credit does not provide
               for drafts, or is not otherwise in form and substance acceptable
               to the Issuing Bank, or the Issuance of a Letter of Credit shall
               violate any applicable policies of the Issuing Bank;

                         (v)   any Letter of Credit is for the purpose of
               supporting the issuance of any letter of credit by any other
               Person; or

                         (vi)  such Letter of Credit is to be denominated in a
               currency other than Dollars.

                                       10
<PAGE>

          1.2.2    Issuance, Amendment and Renewal of Letters of Credit.

                    a.   Each Letter of Credit shall be issued upon the
          irrevocable written request of Borrower received by the Issuing Bank
          (with a copy sent by Borrower to Administrative Agent) at least three
          (3) Business Days (or such shorter time as the Issuing Bank may agree
          in a particular instance in its sole discretion) prior to the proposed
          date of issuance. The language of each Letter of Credit shall be
          acceptable to the Issuing Bank. Each such request for issuance of a
          Letter of Credit shall be by facsimile, confirmed immediately in an
          original writing, in the form of an L/C Application, and shall specify
          in form and detail satisfactory to the Issuing Bank: (i) the proposed
          date of issuance of the Letter of Credit (which shall be a Business
          Day); (ii) the face amount of the Letter of Credit; (iii) the expiry
          date of the Letter of Credit; (iv) the name and address of the
          beneficiary thereof; (v) the documents to be presented by the
          beneficiary of the Letter of Credit in case of any drawing thereunder;
          (vi) the full text of any certificate to be presented by the
          beneficiary in case of any drawing thereunder; and (vii) such other
          matters as the Issuing Bank may reasonably require.

                    b.   Prior to the Issuance of any Letter of Credit, the
          Issuing Bank will confirm with Administrative Agent (by telephone or
          in writing) that Administrative Agent has received a copy of the L/C
          Application or L/C Amendment Application from Borrower and, if not,
          the Issuing Bank will provide Administrative Agent with a copy
          thereof. Unless the Issuing Bank has received notice on or before the
          Business Day immediately preceding the date the Issuing Bank is to
          issue a requested Letter of Credit from Administrative Agent (A)
          directing the Issuing Bank not to issue such Letter of Credit because
          such issuance is not then permitted under subsection 1.2.1.a. as a
          result of the limitations set forth in clauses (1) through (3) thereof
          or subsection 1.2.l.b.(ii); or (B) that one or more conditions
          specified in Article 2 are not - then satisfied; then, subject to the
          terms and conditions hereof, the Issuing Bank shall, on the requested
          date, issue a Letter of Credit for the account of Borrower or as
          otherwise designated by Borrower in accordance with the Issuing Bank's
          usual and customary business practices.

                    c.   From time to time while a Letter of Credit is
          outstanding and prior to the Line of Credit Maturity Date, the Issuing
          Bank will, upon the written request of Borrower received by the
          Issuing Bank (with a copy sent by Borrower to Administrative Agent) at
          least one day (or such shorter time as the Issuing Bank may agree in a
          particular instance in its sole discretion) prior to the proposed date
          of amendment, amend any Letter of Credit issued by it, provided, that
          the language thereof shall be acceptable to the Issuing Bank. Each
          such request for amendment of a Letter of Credit shall be made by
          facsimile, confirmed immediately in an original writing, made in the
          form of an L/C Amendment Application and shall specify in form and
          detail satisfactory to the Issuing Bank: (i) the Letter of Credit to
          be amended; (ii) the proposed date of amendment of the Letter of
          Credit (which shall be a Business Day); (iii) the nature of the
          proposed amendment; and (iv) such other matters as the Issuing Bank
          may reasonably

                                       11
<PAGE>

          require. The Issuing Bank shall be under no obligation to amend any
          Letter of Credit if: (A) the Issuing Bank would have no obligation at
          such time to issue such Letter of Credit in its amended form under the
          terms of this Agreement; or (B) the beneficiary of any such Letter of
          Credit does not accept the proposed amendment to the Letter of Credit.

                    d.   The Issuing Bank and the Lenders agree that, while a
          Letter of Credit is outstanding and prior to the Line of Credit
          Maturity Date, at the option of Borrower and upon the written request
          of Borrower received by the Issuing Bank (with a copy sent by Borrower
          to Administrative Agent) at least one day (or such shorter time as the
          Issuing Bank may agree in a particular instance in its sole
          discretion) prior to the proposed date of notification of renewal, the
          Issuing Bank shall be entitled to authorize the automatic renewal of
          any Letter of Credit issued by it. Each such request for renewal of a
          Letter of Credit shall be made by facsimile, confirmed immediately in
          an original writing, in the form of an L/C Amendment Application, and
          shall specify in form and detail satisfactory to the Issuing Bank: (i)
          the Letter of Credit to be renewed; (ii) the proposed date of
          notification of renewal of the Letter of Credit (which shall be a
          Business Day); (iii) the revised expiry date of the Letter of Credit;
          and (iv) such other matters as the Issuing Bank may require. The
          Issuing Bank shall be under no obligation to renew any Letter of
          Credit if: (A) the Issuing Bank would have no obligation at such time
          to issue or amend such Letter of Credit in its renewed form under the
          terms of this Agreement; or (B) the beneficiary of any such Letter of
          Credit does not accept the proposed renewal of the Letter of Credit.
          If any outstanding Letter of Credit shall provide that it shall be
          automatically renewed unless the beneficiary thereof receives notice
          from the Issuing Bank that such Letter of Credit shall not be renewed,
          and if at the time of renewal the Issuing Bank would be entitled to
          authorize the automatic renewal of such Letter of Credit in accordance
          with this subsection upon the request of Borrower but the Issuing Bank
          shall not have received any L/C Amendment Application from Borrower
          with respect to such renewal or other written direction by Borrower
          with respect thereto, the Issuing Bank shall nonetheless be permitted
          to allow such Letter of Credit to renew, and Borrower and the Lenders
          hereby authorize such renewal, and, accordingly, the Issuing Bank
          shall be deemed to have received an L/C Amendment Application from
          Borrower requesting such renewal.

                    e.   The Issuing Bank may, at its election (or as required
          by Administrative Agent at the direction of the Required Lenders),
          deliver any notices of termination or other communications to any
          Letter of Credit beneficiary or transferee, and take any other action
          as necessary or appropriate, at any time and from time to time, in
          order to cause the expiry date of such Letter of Credit to be a date
          not later than 5 days prior to the Line of Credit Maturity Date unless
          such Letter of Credit is fully cash collaterized as of the date of
          Issuance to the satisfaction of the Issuing Bank for the period after
          the Line of Credit Maturity Date.

                                       12
<PAGE>

                    f.   This Agreement shall control in the event of any
          conflict with any L/C-Related Document (other than any Letter of
          Credit).

                    g.   The Issuing Bank will also deliver to Administrative
          Agent, concurrently or promptly following its delivery of a Letter of
          Credit, or amendment to or renewal of a Letter of Credit, to an
          advising bank or a beneficiary, a true and complete copy of each such
          Letter of Credit or amendment to or renewal of a Letter of Credit.

          1.2.3  Risk Participations, Drawings and Reimbursements.

                    a.   Each Lender shall be deemed to, and hereby irrevocably
          and unconditionally agrees to, purchase from the Issuing Bank a
          participation in each such Letter of Credit and each drawing
          thereunder in an amount equal to the product of (i) such Lender's
          Commitment Percentage at such time, multiplied by (ii) the maximum
          amount available to be drawn under such Letter of Credit and the
          amount of such drawing, respectively.

                    b.   Immediately upon the Issuance of each Letter of Credit
          in addition to those described in subsection 1.2.3.a., each Lender
          shall be deemed to, and hereby irrevocably and unconditionally agrees
          to, purchase from the Issuing Bank a participation in such Letter of
          Credit and each drawing thereunder in an amount equal to the product
          of (i) the Commitment Percentage of such Lender at such time, times
          (ii) the maximum amount available to be drawn under such Letter of
          Credit and the amount of such drawing, respectively. For purposes of
          subsection 1.7.2, each Issuance of a Letter of Credit shall be deemed
          to utilize the Commitment of each Lender by an amount equal to the
          amount of such participation.

                    c.   In the event of any request for a drawing under a
          Letter of Credit by the beneficiary or transferee thereof, the Issuing
          Bank will upon its receipt of such request notify Borrower of such
          request, provided, however, that the failure to so notify Borrower
          will not affect the Borrower's obligation hereunder. The Borrower
          shall reimburse the Issuing Bank on each date that any amount is paid
          by the Issuing Bank under any Letter of Credit (each such date, an
          "Honor Date"), in an amount equal to the amount so paid by the Issuing
          Bank. In the event the Borrower fails to reimburse the Issuing Bank
          for the full amount of any drawing under any Letter of Credit by Noon
          (Central Time) on the Honor Date, the Issuing Bank will promptly
          notify the Administrative Agent and the Administrative Agent will
          promptly notify each Lender thereof, and the Borrower shall be deemed
          to have requested that Advances be made by the Lenders to be disbursed
          on the Honor Date under such Letter of Credit, subject to the amount
          of the unutilized portion of the Line of Credit Commitment and subject
          to the conditions set forth in Section 2. Any notice given by the
          Issuing Bank or the Administrative Agent pursuant to this subsection
          may be oral if immediately confirmed in writing (including by
          facsimile); provided that the lack of such an

                                       13
<PAGE>

          immediate confirmation shall not affect the conclusiveness or binding
          effect of such notice.

                    d.   Each Lender shall upon any notice pursuant to
          subsection 1.2.3.c. make available to Administrative Agent for the
          account of the Issuing Bank an amount in Dollars and in immediately
          available funds equal to its Commitment Percentage of the amount of
          the drawing, whereupon the participating Lenders shall (subject to
          subsection 1.2.3.e.) each be deemed to have made an Advance bearing
          interest with reference to the Prime Rate to Borrower in that amount.
          If any Lender so notified fails to make available to Administrative
          Agent for the account of the Issuing Bank the amount of such Lender's
          Pro Rata share of the amount of the drawing by no later than 1:00 p.m.
          (Central Time) on the Honor Date, then interest shall accrue on such
          Lender's obligation to make such payment, from the Honor Date to the
          date such Lender makes such payment, at a rate per annum equal to the
          Federal Funds Rate in effect from time to time during such period.
          Administrative Agent will promptly give notice of the occurrence of
          the Honor Date, but failure of Administrative Agent to give any such
          notice on the Honor Date or in sufficient time to enable any Lender to
          effect such payment on such date shall not relieve such Lender from
          its obligations under this Section. Any unreimbursed drawing under a
          Letter of Credit that is converted into Advances pursuant to this
          Section 1.2.3 shall be deemed to constitute reimbursement by the
          Borrower of such drawing on the Honor Date.

                    e.   With respect to any  unreimbursed drawing that is not
          converted into Advances consisting of Prime Rate Advances to Borrower
          in whole or in part, because of Borrower's failure to satisfy the
          conditions set forth in Section 2.2 or for any other reason, Borrower
          shall be deemed to have incurred from the Issuing Bank an L/C
          Borrowing in the amount of such drawing, which L/C Borrowing shall be
          due and payable on demand (together with interest) and shall bear
          interest at a rate per annum equal to the Prime Rate plus the
          applicable Rate Margin at such time plus 2% per annum, and each
          Lender's payment to the Issuing Bank pursuant to subsection 1.2.3.d.
          shall be deemed payment in respect of its participation in such L/C
          Borrowing and shall constitute an L/C Advance from such Lender in
          satisfaction of its participation obligation under this Section.

                    f.   Each  Lender's obligation in accordance with this
          Agreement to make the Advances or L/C Advances, as contemplated by
          this Section, as a result of a drawing under a Letter of Credit, shall
          be absolute and unconditional and without recourse to the Issuing Bank
          and shall not be affected by any circumstance, including (i) any
          set-off, counterclaim, recoupment, defense or other right which such
          Lender may have against the Issuing Bank, Borrower or any other Person
          for any reason whatsoever; (ii) the occurrence or continuance of a
          Default, an Event of Default or a Material Adverse Effect; or (iii)
          any other circumstance, happening or event whatsoever, whether or not
          similar to any of the foregoing; provided, however, that each Lender's
          obligation to make Advances under this Section is subject to the
          conditions set forth in Section 2.2.

                                       14
<PAGE>

          1.2.4   Repayment of Participations.

                    a.   Upon (and only upon) receipt by Administrative Agent
          for the account of the Issuing Bank of immediately available funds
          from Borrower (i) in reimbursement of any payment made by the Issuing
          Bank under the Letter of Credit with respect to which any Lender has
          paid Administrative Agent for the account of the Issuing Bank for such
          Lender's participation in the Letter of Credit pursuant to Section
          1.2.3 or (ii) in payment of interest thereon, Administrative Agent
          will pay to each Lender, in the same funds as those received by
          Administrative Agent for the account of the Issuing Bank, the amount
          of such Lender's Commitment Percentage of such funds, and the Issuing
          Bank shall receive the amount of the Commitment Percentage of such
          funds of any Lender that did not so pay Administrative Agent for the
          account of the Issuing Bank.

                    b.   If Administrative Agent or the Issuing Bank is required
          at any time to return to Borrower, or to a trustee, receiver,
          liquidator, custodian, or any official in any proceeding described in
          Section 7.1.10, any portion of the payments made by Borrower to
          Administrative Agent for the account of the Issuing Bank pursuant to
          subsection 1.2.4.a. in reimbursement of a payment made under the
          Letter of Credit or interest or fee thereon, each Lender shall, on
          demand of Administrative Agent, forthwith return to Administrative
          Agent or the Issuing Bank the amount of its Commitment Percentage of
          any amounts so returned by Administrative Agent or the Issuing Bank
          plus interest thereon from the date such demand is made to the date
          such amounts are returned by such Lender to Administrative Agent or
          the Issuing Bank, at a rate per annum equal to the Federal Funds Rate
          in effect from time to time.

          1.2.5    Role of the Issuing Bank.

                    a.   Each Lender and Borrower agrees that, in paying any
          drawing under a Letter of Credit, the Issuing Bank shall not have any
          responsibility to obtain any document (other than any sight draft and
          certificates expressly required by the Letter of Credit) or to
          ascertain or inquire as to the validity or accuracy of any such
          document or the authority of the Person executing or delivering any
          such document.

                    b.   No Agent-Related Person nor any of the respective
          correspondents, participants or assignees of the Issuing Bank shall be
          liable to any Lender for: (i) any action taken or omitted in
          connection herewith at the request or with the approval of the
          Lenders; (ii) any action taken or omitted in the absence of gross
          negligence or willful misconduct; or (iii) the due execution,
          effectiveness, validity or enforceability of any L/C-Related Document.

                    c.   Borrower  hereby assumes all risks of the acts or
          omissions of any beneficiary or transferee with respect to its use of
          any Letter of Credit; provided, however, that this assumption is not
          intended to, and shall not, preclude Borrower's pursuing such rights
          and remedies as it may have against the

                                       15
<PAGE>
          beneficiary or transferee at law or under any other agreement. No
          Agent-Related Person, nor any of the respective correspondents,
          participants or assignees of the Issuing Bank, shall be liable or
          responsible for any of the matters described in clauses (i) through
          (vii) of Section 1.2.6; provided, however, anything in such clauses to
          the contrary notwithstanding, that Borrower may have a claim against
          the Issuing Bank, and the Issuing Bank may be liable to Borrower, to
          the extent, but only to the extent, of any direct, as opposed to
          consequential or exemplary, damages suffered by Borrower which
          Borrower proves were caused by the Issuing Bank's willful misconduct
          or gross negligence or the Issuing Bank's willful failure to pay under
          any Letter of Credit after the presentation to it by the beneficiary
          of a sight draft and certificate(s) substantially complying with the
          terms and conditions of a Letter of Credit. In furtherance and not in
          limitation of the foregoing: (i) the Issuing Bank may accept documents
          that reasonably appear on their face to be in order, without
          responsibility for further investigation, regardless of any notice or
          information to the contrary; and (ii) the Issuing Bank shall not be
          responsible for the validity or sufficiency of any instrument
          transferring or assigning or purporting to transfer or assign a Letter
          of Credit or the rights or benefits thereunder or proceeds thereof, in
          whole or in part, which may prove to be invalid or ineffective for any
          reason.

          1.2.6 Obligations Absolute. The obligations of Borrower under this
Agreement and any L/C-Related Document to reimburse the Issuing Bank for a
drawing under a Letter of Credit, and to repay any L/C Borrowing and any drawing
under a Letter of Credit converted into Advances, shall be unconditional and
irrevocable, and shall be paid strictly in accordance with the terms of this
Agreement and each such other L/C-Related Document under all circumstances,
including the following:

                         (i)  any lack of validity or enforceability of this
               Agreement or any L/C-Related Document;

                         (ii) any change in the time, manner or place of payment
               of, or in any other term of, all or any of the obligations of
               Borrower in respect of any Letter of Credit or any other
               amendment or waiver of or any consent to departure from all or
               any of the L/C-Related Documents;

                         (iii) the existence of any claim, set-off, defense or
               other right that Borrower may have at any time against any
               beneficiary or any transferee of any Letter of Credit (or any
               Person for whom any such beneficiary or any such transferee may
               be acting), the Issuing Bank or any other Person, whether in
               connection with this Agreement, the transactions contemplated
               hereby or by the L/C-Related Documents or any unrelated
               transaction;

                         (iv)  any draft, demand, certificate or other document
               presented under any Letter of Credit proving to be forged,
               fraudulent, invalid or insufficient in any respect or any
               statement therein being untrue or inaccurate in any respect; or
               any loss or delay in the transmission or

                                       16
<PAGE>
               otherwise of any document required in order to make a drawing
               under any Letter of Credit; provided, however, Borrower shall not
               be obligated to reimburse the Issuing Bank for any wrongful
               payment or disbursements made under any Letter of Credit as a
               result of acts or omissions constituting gross negligence or
               willful misconduct on the part of the Issuing Bank;

                         (v)   any payment by the Issuing Bank under any Letter
               of Credit against presentation of a draft or certificate that
               does not substantially comply with the terms of any Letter of
               Credit; or any payment made by the Issuing Bank under any Letter
               of Credit to any Person purporting to be a trustee in bankruptcy,
               debtor-in-possession, assignee for the benefit of creditors,
               liquidator, receiver or other representative of or successor to
               any beneficiary or any transferee of any Letter of Credit,
               including any arising in connection with any proceeding described
               in Section 7.1.10; provided, however, Borrower shall not be
               obligated to reimburse the Issuing Bank for any wrongful payment
               or disbursements made under any Letter of Credit as a result of
               acts or omissions constituting gross negligence or willful
               misconduct on the part of the Issuing Bank;

                         (vi)  any exchange, release or non-perfection of any
               collateral, or any release or amendment or waiver of or consent
               to departure from any other guarantee, for all or any of the
               obligations of Borrower in respect of any Letter of Credit; or

                         (vii) any other circumstance or happening whatsoever,
               whether or not similar to any of the foregoing, including any
               other circumstance that might otherwise constitute a defense
               available to, or a discharge of, Borrower or a guarantor;
               provided, however, Borrower shall not be obligated to reimburse
               the Issuing Bank for any wrongful payment or disbursements made
               under any Letter of Credit as a result of acts or omissions
               constituting gross negligence or willful misconduct on the part
               of the Issuing Bank.

          1.2.7  Letter of Credit Fees.

                    a.   Borrower agrees to pay to Administrative Agent for the
          account of each Lender a letter of credit fee ("Letter of Credit Fee")
          for each Letter of Credit equal to the L/C Fee Rate in effect from
          time to time of such Lender's Pro Rata share (as adjusted from time to
          time) of the undrawn amount of such Letter of Credit (computed for the
          actual number of days elapsed on the basis of a year of 360 days).
          Such letter of credit fee shall be payable in arrears on the last day
          of each calendar quarter and on the Line of Credit Maturity Date (or
          such later date on which such Letter of Credit expires or is
          terminated) for the period from the date of the issuance of each
          Letter of Credit (or the last day on which the Letter of Credit Fee
          was paid with respect thereto) to the date such

                                       17
<PAGE>

          payment is due or, if earlier, the date on which such Letter of Credit
          expired or was terminated.

                    b.   Borrower shall pay to the Issuing Bank a letter of
          credit fronting fee for each Letter of Credit Issued by the Issuing
          Bank equal to 0.15% of the original face amount of each Letter of
          Credit or such other amount to be negotiated from time to time between
          Borrower and the Issuing Bank. Such Letter of Credit fronting fee
          shall be due and payable on each date of Issuance of a Letter of
          Credit.

                    c.   Borrower shall pay to the Issuing Bank from time to
          time on demand the normal issuance, presentation, amendment and other
          processing fees, and other standard costs and charges, of the Issuing
          Bank relating to the documentation, amendment and payment/negotiation
          of letters of credit as from time to time in effect.

          1.2.8 Uniform Customs and Practice. The most recent Uniform Customs
and Practice for Documentary Credits as published by the International Chamber
of Commerce at the time of issuance of any Letter of Credit shall (unless
otherwise expressly provided in the Letters of Credit) apply to the Letters of
Credit.

     1.3  Determination of Commitment Amounts.

          1.3.1 Commitments. The aggregate amount of all Commitments of all of
the Lenders as of the date of the Agreement is $30,000,000, as may be reduced
from time to time pursuant to Section 1.1.6.2.

          1.3.2 Availability Under the Line of Credit Facility. Notwithstanding
the foregoing, the maximum amount of credit available at any time under the Line
of Credit Facility may not exceed the amount resulting from the following
formula:

                    a.   The aggregate amount of the Lenders' Commitments at
          such time,

                    b.   Minus the then outstanding Advances (including
          requested, but not yet drawn Advances) at such time,

                    c.   Minus the aggregate amount of the outstanding L/C
          Obligations at such time.

     (Collectively, the amount resulting from the equation under categories "a"
through "c" above is sometimes referred to herein as the "Available Credit
Portion".)

     1.4  Advances.

          1.4.1  Requesting Advances. To request an Advance, Borrower (through
an Authorized Officer) must give Administrative Agent written notice of such
request (such notice, an "Advance Request"). Each Advance Request must (i) be
substantially in the form of

                                       18
<PAGE>
Exhibit 1.4.1 hereto or such other form as Administrative Agent from time to
time may reasonably request, (ii) provide all of the certifications and
information required by Exhibit 1.4.1 and (iii) be executed by the President,
Chief Financial Officer, the Treasurer, the Senior Vice President, Corporate
Finance or such other senior officer of Borrower as is acceptable to
Administrative Agent. Each Advance Request (or verbal notice by telephone with
immediate written confirmation in the form of an Advance Request to follow) must
be received by Administrative Agent before Noon (Central Time) (a) on the
Business Day of the requested Settlement Date with respect to any Advance of
funds that will accrue interest based on the Prime Rate and (b) at least three
(3) Business Days prior to the requested Settlement Date with respect to any
Advance of funds that will accrue interest at an Adjusted LIBO Rate. Unless
Administrative Agent otherwise consents, an Advance Request will not be
effective if it is delivered to Administrative Agent more than ten (10) Business
Days prior to the requested Settlement Date. Each Advance which bears interest
with reference to the Prime Rate must be at least $500,000 and in multiples of
$500,000 in excess thereof and each Advance which bears interest with reference
to the Adjusted LIBO Rate must be at least $1,000,000 and in multiples of
$500,000 in excess thereof. Each outstanding Advance under the Previous Credit
Facility Agreement shall be deemed to be an Advance under this Agreement.

          1.4.2  Funding Advances. Subject to the satisfaction of and compliance
with the terms and conditions hereof (including, as applicable, the conditions
precedent specified in Section 2.2 hereof), Administrative Agent will make each
Lender's Pro Rata portion of each requested Advance (to the extent such funds
are received by Administrative Agent) available (in immediately available funds)
by crediting such amount to the Account with Administrative Agent unless
Administrative Agent and Borrower shall otherwise agree.

          1.4.3  [Intentionally Blank].

          1.4.4  Obligation to Advance. No Lender (nor Administrative Agent)
will be obligated to make any Advance under the following circumstances: (a) if
the principal amount of such requested Advance at such time, would exceed the
Available Credit Portion, or (b) during the existence of a Default or an Event
of Default hereunder, or (c) if such Advance would cause a Default or Event of
Default hereunder, or (d) after the Line of Credit Maturity Date, or (e) prior
to satisfaction of each condition precedent under Section 2 hereof.

          1.4.5 Indemnification for Revocation or Failure to Satisfy Conditions.
Borrower will indemnify each Lender against any loss, cost or expense incurred
by such Lender as a result of any revocation of any Advance Request or any
failure to fulfill the applicable conditions precedent to such Advance on or
before the requested Settlement Date specified in such Advance Request. Such
indemnification will include, without limitation, any loss, cost or expense
incurred by reason of the liquidation or reemployment of funds required by such
Lender to fund the Advance when such Advance, as a result of such failure, is
not made on the requested Settlement Date. Such Lender's calculation of such
losses, costs and expenses will be conclusive absent manifest error.
Notwithstanding the foregoing, no Lender shall be entitled to indemnification
under this Section with respect to a loss, cost or expense to the extent that
such Lender has already been compensated for such loss, cost or expense pursuant
to Section 4.13 hereof.

                                       19
<PAGE>
     1.5  Payments in General.

          1.5.1 Manner and Place. All payments of principal, interest, fees and
other amounts due under the Loan Documents must be received by Administrative
Agent in immediately available funds in Dollars on or before Noon (Central Time)
on the due date therefor at the principal office of Administrative Agent set
forth in Section 10.7 hereof or at such other place as Administrative Agent may
designate from time to time. For purposes of facilitating the funding of the
Advances and payments of amounts due hereunder, Borrower has established the
Account with Administrative Agent. With respect to any principal, interest,
periodic facility fee or other fee, or any other cost or expense due and payable
to Administrative Agent or any Lender under the Loan Documents, Borrower hereby
irrevocably authorizes Administrative Agent to debit the Account maintained with
Administrative Agent in an amount such that the aggregate amount debited from
such Account does not exceed such principal, interest, fee or other cost or
expense. If there are insufficient funds in the Account to cover the amount of
the fee or other cost or expense then due, such debits will be reversed (in
whole or in part, in Administrative Agent's sole discretion) and such amount not
debited shall be deemed to be unpaid. No such debit under this Section shall be
deemed a set-off.

          1.5.2 Special Payment Timing Issues. Whenever any payment to be made
under any Loan Document is due on a day that is not a Business Day, such payment
may be made on the next succeeding Business Day, and such extension of time will
be included in the computation of interest under such Loan Document. Any funds
received by Administrative Agent after Noon (Central Time) on any day will be
deemed to be received on the next succeeding Business Day.

          1.5.3 Application of Payments. Unless a Default or Event of Default
exists and unless Borrower otherwise directs, all payments and other funds
received by Administrative Agent hereunder (for the benefit of Lenders) will be
applied by Administrative Agent and each Lender in the following order: (a)
first to the payment of any fees and charges due under the Loan Documents, and
(b) then to any obligations for the payment of expenses due under the Loan
Documents, and (c) then to the payment of interest due and owing hereunder, and
(d) then to principal outstanding under the Line of Credit Facility, and (e)
then to any other interest accrued but not yet owing hereunder, and (f) then to
any other indebtedness of Borrower or other Obligor then due and owing to
Administrative Agent, any Lender or Issuing Bank, under the Loan Documents and
(g) then to any Hedging Obligations, cash management liabilities or similar
liabilities of Borrower or any Subsidiary to Administrative Agent, any Lender or
any Affiliate of any Lender.

          1.5.4 Taxes. Except as otherwise provided in this Section 1.5.4, all
payments of principal of, and interest on, the Advances and all other amounts
payable hereunder shall be made free and clear without deduction for any present
or future income, excise, stamp or franchise taxes and other taxes, fees,
duties, withholdings or other charges of any nature whatsoever imposed by any
taxing authority (all non-excluded items being called "Taxes"), excluding
(collectively, the "Excluded Taxes") (i) franchise taxes and taxes imposed on or
measured by any Lender's net income or receipts, (ii) any branch profits taxes
imposed by the United States of America (or any similar tax imposed by any
jurisdiction in which the Borrower is located) on any Lender, Assignee or
Administrative Agent that is organized under the laws of

                                       20

<PAGE>
a jurisdiction other than the United States of America or any political
subdivision thereof and (iii) in the case of any Eligible Assignee, any
withholding taxes imposed by the United States of America with respect to
amounts payable hereunder under the laws (including any statute, regulation or
treaty) in effect on the date of the Assignment and Acceptance by which such
Eligible Assignee becomes a Lender. If any withholding or deduction from any
payment to be made by the Borrower hereunder is required in respect of any Taxes
pursuant to any applicable law, rule or regulation, then Borrower will:

                         a. pay directly to the relevant taxing authority the
          full amount required to be so withheld or deducted;

                         b. promptly forward to Administrative Agent an official
          receipt or other documentation satisfactory  to Administrative Agent
          evidencing such payment to such taxing authority; and

                         c. pay to Administrative Agent for the account of the
          Lender such additional amount or amounts as are necessary to ensure
          that the net amount actually received by each Lender will equal the
          full amount such Lender would have received had no such withholding or
          deduction been required.

Moreover, if any Taxes are directly asserted against Administrative Agent or any
Lender with respect to any payment received by Administrative Agent or such
Lender hereunder, Administrative Agent or such Lender may pay such Taxes and
Borrower will promptly pay such additional amounts (including any penalty,
interest or reasonable expense) as are necessary in order that the net amount
received that Administrative Agent or such Lender after the payment of such
Taxes (including any Taxes on such additional amounts) shall equal the amount by
Administrative Agent or such Lender would have received had such Taxes not been
asserted.

     If the Borrower fails to pay any Taxes when due to the appropriate taxing
authority or fails to remit to the Administrative Agent, for the account of the
respective Lender, the required receipts or other required documentary evidence,
the Borrower shall indemnify the Lender for any incremental Taxes, interest or
penalties that may become payable by any Lender as a result of any such failure.
For purposes of this Section 1.5.4, a distribution hereunder by the
Administrative Agent to or for the account of any Lender shall be deemed a
payment by the Borrower.

     Each Lender and Administrative Agent agree that if such Lender or
Administrative Agent subsequently recovers, or receives a net tax benefit
(including, without limitation, a refund, credit or allowance) as determined in
good faith by such Lender or Administrative Agent in its sole discretion, with
respect to, any Taxes or additional amounts previously paid to or for the
account of such Lender or Administrative Agent pursuant to this Section 1.5.4,
Borrower shall be reimbursed by such Lender or Administrative Agent up to the
amount that it has previously paid with respect to such Taxes or additional
amounts for the account of such Lender or Administrative Agent but only to the
extent of the amount of any such recovery or net tax benefit, including, without
limitation, any tax benefit obtained by such Lender or Administrative Agent as a
result of such reimbursement. Each Lender and Administrative Agent also agrees
to give Borrower prompt notice upon becoming aware that any exemption from Taxes
to which it is

                                       21
<PAGE>

entitled is no longer in effect. If Borrower is or would be required to pay any
amount to any Lender or Administrative Agent, as applicable, pursuant to this
Section 1.5.4, then such Lender or Administrative Agent, as applicable, shall
use reasonable efforts (consistent with its policies and legal and regulatory
restrictions) to change the jurisdiction of its lending office so as to
eliminate any such additional payment by Borrower which may thereafter accrue,
if such change in the sole judgment of such Lender or Administrative Agent, as
applicable, is not otherwise disadvantageous to such Lender or Administrative
Agent, as applicable.

     Each Lender that (a) is organized under the laws of a jurisdiction other
than the United States of America or any political subdivision therein and (b)
either (i) is a party hereto on the Closing Date or (ii) becomes an assignee of
an interest under this Agreement under Section 10.5 after the Closing Date
(unless such Lender was already a Lender hereunder immediately prior to such
assignment) shall execute and deliver to Borrower and Administrative Agent one
or more (as Borrower or Administrative Agent may reasonably request) United
States Internal Revenue Service Forms W-8BEN or W-8ECI or such other forms or
documents, appropriately completed, as may be applicable to establish that such
Lender is entitled to a complete exemption from withholding or deduction of
Taxes. Such Lender shall also provide to Borrower and Administrative Agent, (i)
at Borrower's written request, one or more appropriately completed copies of the
relevant forms or documents (or successors thereto) described in this paragraph
on or before the date on which the most recently provided form or document
expires or becomes obsolete, and (ii) at Borrower's written request promptly
after the occurrence of any event (unless such event was caused by the action of
such Lender, in which case, no written request by Borrower will be required)
requiring a change in the most recently provided form or document, one or more
appropriately completed copies of the relevant forms or documents (or successors
thereto) described in this paragraph revised to reflect the occurrence of such
event. The Borrower shall not be required to indemnify or pay additional amounts
to any Lender or the Administrative Agent pursuant to this Section 1.5.4 to the
extent that the obligation to indemnify or pay such additional amounts would not
have arisen but for the failure of such Lender to comply with this paragraph.

     Each Lender that is organized under the laws of the United States of
America or any political subdivision therein shall, upon the reasonable written
request by Borrower or Administrative Agent, provide to Borrower and
Administrative Agent one or more appropriately completed copies of United States
Internal Revenue Service Form W-9 or such other forms or documents as may be
applicable to establish that such Lender is not subject to backup withholding.
Borrower shall not be required to indemnify or pay additional amounts to any
Lender pursuant to this Section 1.5.4 to the extent that the obligation to
indemnify or pay such additional amounts would not have arisen but for the
failure of such Lender to comply with this paragraph.

     1.5.5 Default Interest. During the existence of an Event of Default
hereunder, Borrower hereby agrees (to the maximum extent not prohibited by
applicable law) to pay to each Lender (upon Administrative Agent's request)
interest on any indebtedness (including, without limitation, indebtedness,
consisting of overdue interest, fees and expenses, to the extent permitted by
law) outstanding hereunder at the rate of Two Percent (2%) per annum in excess
of the rate then otherwise applicable to such indebtedness and the fee otherwise
payable by Borrower under Section 1.2.7.a shall be increased by two percent (2%)
per annum.

                                       22
<PAGE>

Notwithstanding the foregoing, if the relevant Event of Default is under Section
7.1.10 hereof, then such rate increase (to the maximum extent not prohibited by
applicable law) will occur automatically without any request by Administrative
Agent.

          1.5.6 Usury Savings Provision. Notwithstanding any provision of any
Loan Document to the contrary, Borrower is not and will not be required to pay
interest at a rate or any fee in an amount prohibited by applicable law. If
interest or any fee payable to Administrative Agent or any Lender on any date
would be in a prohibited amount, such interest or fee will be automatically
reduced to the maximum amount that is not prohibited, and any interest or fee
for subsequent periods, to the extent not prohibited, will be increased
accordingly until Administrative Agent and each Lender receives payment of the
full amount of each such reduction. To the extent that any prohibited amount is
actually received by Administrative Agent or any Lender, such amount will be
automatically deemed to constitute a repayment of principal indebtedness
hereunder.

     1.6  [Intentionally Blank].

     1.7  Fees and Other Compensation.

          1.7.1 Fees to Administrative Agent. Borrower shall pay to
Administrative Agent (for its own account) in immediately available funds the
fees described in the Fee Letter in the amounts and at the times provided
therein.

          1.7.2 Periodic Facility Fee. Borrower will also pay Administrative
Agent (for the ratable benefit of Lenders) a fee equal to .5% per annum on the
average daily amount of the Available Credit Portion. Such fee (the "Periodic
Facility Fee") shall accrue from the date hereof until the Line of Credit
Maturity Date, will be calculated by Administrative Agent on the basis of a
360-day year and will be due and payable in immediately available funds
quarterly in arrears on the last day of each calendar quarter.

          1.7.3 Upfront Fees. Borrower agrees to pay Administrative Agent for
the account of each Lender on the Closing Date in immediately available funds
the up front fee described in the Fee Letter in the amounts provided therein.

          1.7.4 Other Fees. Borrower agrees to pay Administrative Agent for the
account of the applicable Lender on the Closing Date in immediately available
funds the fee described in the Fee Letter in the amounts provided therein.

     1.8 Substitution of Lenders. Upon the receipt by Borrower from any Lender
(an "Affected Lender") of a claim for compensation under Section 1.1.5.6 or if
any obligation to indemnify or to pay additional amounts to any Lender or the
Administrative Agent arises under Section 1.5.4, Borrower may designate a
replacement bank or financial institution to acquire and assume all or a ratable
part of such Affected Lender's Advances and Commitment (a "Replacement Lender").
Any such designation of a Replacement Lender shall be subject to the prior
written consent of Administrative Agent (which consent shall not be unreasonably
withheld). The Replacement Lender shall purchase all Portions and other amounts
owing to the Affected Lender on or prior to the date of replacement.

                                       23
<PAGE>

                                   ARTICLE 2
                              CONDITIONS PRECEDENT

     2.1  Closing Conditions. The effectiveness of this Agreement and the
obligation of Administrative Agent and each Lender to execute and perform under
this Agreement are subject to the following conditions precedent (unless and
except to the extent expressly waived by Administrative Agent and each Lender in
its sole and absolute discretion):

     2.1.1  Compliance.

               2.1.1.1  Fees and Expenses. Borrower must have paid all fees and
     expenses due to LaSalle Bank National Association in its capacity as
     administrative agent under the Previous Credit Facility Agreement, all
     accrued but unpaid Periodic Facility Fees and other fees and expenses and
     all accrued interest, due to the Previous Lenders under the Previous Credit
     Facility Agreement and all reasonable fees, costs, expenses and taxes due
     and payable hereunder, including without limitation, any fees due and
     payable pursuant to Section 1.7 hereof and the reasonable fees, costs and
     expenses of the law firm of Vedder, Price, Kaufman & Kammholz with respect
     to the preparation, negotiation and execution of the Loan Documents plus
     such additional fees, costs and expenses as shall constitute Administrative
     Agent's reasonable estimate of fees, costs and expenses incurred or to be
     incurred by Administrative Agent through the closing proceedings (provided
     that such estimate shall not thereafter preclude final settling of accounts
     between Borrower and Administrative Agent).

               2.1.1.2  Representations. Each, and all, representations and
     warranties contained in this Agreement, the other Loan Documents and in
     each certificate or other writing delivered pursuant hereto or thereto on
     or prior to the Closing Date must be true, correct and complete in all
     material respects on and as of the Closing Date, except for such deviations
     disclosed in writing and acceptable to each Lender.

               2.1.1.3  No Default. There must not be any Default or Event of
     Default hereunder.

               2.1.1.4  No Material  Change. There must not have been any
     Material Adverse Change between December 31, 2000 (i.e., the "as of" date
     for the most recent audited financial statements delivered to
     Administrative Agent) and the Closing Date.

               2.1.2 Documents. Administrative Agent must have received the
     following documents, agreements and certificates (together with all
     exhibits and schedules thereto), each duly executed, in form, substance and
     amount satisfactory to Administrative Agent and the Lenders and, when
     applicable, recorded or filed in the appropriate public office:

               2.1.2.1  Credit Agreement. This Agreement.

               2.1.2.2  Promissory Notes. The Line of Credit Note(s) as
     described in Section 1.1.4 hereof.

                                       24
<PAGE>

               2.1.2.3  Guaranty (Domestic  Subsidiaries).  An Amended and
     Restated Domestic Subsidiary Guaranty executed by the Domestic Subsidiaries
     in favor of Administrative Agent (for the benefit of the Lenders).

               2.1.2.4  Security Agreement (Borrower and Domestic Subsidiaries).
     A Second Amended and Restated Security Agreement executed by Borrower and
     Domestic Subsidiaries in favor of Administrative Agent (for the benefit of
     the Lenders), together with all schedules thereto.

               2.1.2.5  Pledge (Borrower and Domestic Subsidiaries). An Amended
     and Restated Pledge Agreement executed by Borrower and Domestic
     Subsidiaries in favor of Administrative Agent (for the benefit of the
     Lenders), together with all schedules thereto.

               2.1.2.6  Amended and Restated Assignment of Promissory Notes. An
     Amended and Restated Assignment of Promissory Notes executed by Borrower in
     favor of Administrative Agent, together with original notes assigned
     thereunder (not previously delivered to Administrative Agent).

               2.1.2.7  Deposit Account Control Agreements. A Deposit Account
     Control Agreement for each deposit account, lockbox account or similar
     account maintained by Borrower or any Domestic Subsidiary (other than with
     Administrative Agent) to the extent required pursuant to Section 4.15.5.

               2.1.2.8  Guaranty (Guarantor). An Amended and Restated Guaranty
     executed by Guarantor in favor of Administrative Agent (for the benefit of
     Lenders).

               2.1.2.9  Pledge Agreement (Guarantor). An Amended and Restated
     Pledge Agreement  executed by Guarantor in favor of Administrative Agent
     (for the benefit of Lenders).

               2.1.2.10 Landlord Agreement. A Landlord Agreement (together with
     copies of the applicable leases, as amended) for the leased real property
     of the Borrower and/or its Domestic Subsidiaries located in the Merchandise
     Mart in Chicago, Illinois.

               2.1.2.11 Insurance. Evidence of (i) property and hazard insurance
     regarding Borrower and its Subsidiaries together with a long-form lenders
     loss payable clause naming "LaSalle Bank National Association, as
     Administrative Agent" as lender's loss payee and (ii) liability insurance
     regarding Borrower and its Subsidiaries together with additional insured
     endorsement naming "LaSalle Bank National Association, as Administrative
     Agent" as an additional insured. 2.1.2.12 Reaffirmation Agreement (Foreign
     Subsidiaries). A reaffirmation agreement executed by CCC Canada in
     favor of Administrative Agent regarding the Loan Documents to which it is
     a party.

               2.1.2.13 Opinion of Counsel. One or more written opinions from
     Skadden, Arps, Slate, Meagher & Flom (Illinois) legal counsel to Borrower
     addressed to

                                       25
<PAGE>

     Administrative Agent and the Lenders and dated as of the Closing Date
     in form and substance reasonably satisfactory to Administrative Agent.

               2.1.2.14 Authorization Documents - Borrower and each Domestic
     Subsidiary. A certificate of an Authorized Officer of Borrower and each
     Domestic Subsidiary delivering true, accurate and complete versions of (a)
     its certificate of incorporation and all amendments thereto (or a
     certificate of no change since last delivered to Administrative Agent), and
     (b) its bylaws and all amendments thereto (or a certificate of no change
     since last delivered to Administrative Agent), and (c) the resolutions
     authorizing its execution, delivery and full performance of the Loan
     Documents to which it is a party and all other documents, certificates and
     actions required hereunder or in connection herewith, and (d) an incumbency
     certificate setting forth its officers (together with the corresponding
     signatures), and (e) a long-form good standing and qualification
     certificate with respect to its jurisdiction of organization.

               2.1.2.15 Authorization Documents - Guarantor. A certificate of an
     Authorized Officer of Guarantor delivering true, accurate and complete
     versions of (a) its Certificate of Incorporation and all amendments
     thereto, and (b) its Bylaws and all amendments thereto, and (c) the
     resolutions authorizing its execution, delivery and full performance of the
     Loan Documents and all other documents, certificates and actions required
     hereunder or in connection herewith, and (d) an incumbency certificate
     setting forth its officers (together with the corresponding signatures),
     and (e) a long-form good standing and qualification certificate with
     respect to its jurisdiction of organization.

               2.1.2.16 Authorization Documents - CCC Canada. A certificate of
     an Authorized Officer of CCC Canada delivering true, accurate and complete
     versions of (a) its organizational documents and all amendments thereto,
     (or a certificate of no change since last delivered to Administrative
     Agent), (b) its governing documents and all amendments thereto (or a
     certificate of no change since last delivered to Administrative Agent), and
     (c) the resolutions authorizing its execution, delivery and full
     performance of the Loan Documents to which it is a party and all other
     documents, certificates and actions required hereunder or in connection
     herewith, and (d) an incumbency certificate setting forth its officers
     (together with the corresponding signatures), and (e) if applicable, a
     long-form good standing and qualification certificate with respect to its
     jurisdiction of organization.

               2.1.2.17 Officer's Certificates. One or more certificates of an
     Authorized Officer of Borrower delivering true, accurate and complete
     copies of the following documents and agreements (together with all
     amendments, exhibits and schedules thereto):

                    a.   Financial Statements -- A set of (a) unaudited
          consolidated and consolidating financial statements covering Borrower
          for each month and quarterly period ended after December 31, 2000; and
          (b) the audited consolidated financial statements covering Borrower
          for fiscal year ending December 31, 1998, December 31, 1999 and
          December 31, 2000.

                                       26
<PAGE>

                    b.   Equityholder Agreements -- Each shareholder agreement,
          voting agreement, buy-sell agreement, option, warrant, put, call,
          right of first refusal, and any other agreement or instrument with
          conversion rights into equity of Borrower either (a) between Borrower
          and any holder or prospective holder of any equity interest of
          Borrower (including interests convertible into such equity) or (b)
          otherwise between any two or more such holders of equity interests.

                    c.   Funded Debt Agreements. Each Note or other instrument
          evidencing Funded Debt owed by Borrower to any Affiliate including,
          without limitation, Guarantor and CCC Capital Trust, and any
          agreements related thereto including, without limitation, any
          subordination agreement.

               2.1.2.18 Compliance Certificate. A  certificate from  an
     Authorized Officer of Borrower certifying as to compliance with the matters
     contained in Section 2.1.1 hereof.

               2.1.2.19 Capital Infusion/Capricorn Indebtedness.

                    a.   Evidence of (i) Guarantor's receipt of net cash
          proceeds in the amount of at least $18,800,000 from the issuance
          of the Capital Infusion Notes and Guarantor Common Stock, and (ii)
          Borrower's receipt of such net cash proceeds in the amount of at least
          $18,800,000 from the issuance of the Capital Infusion Inter-Company
          Note.

                    b.   The Capital Infusion Subordination Agreement executed
          by the Capital Infusion Investors and Guarantor in favor of
          Administrative Agent (for the benefit of the Lenders), together with a
          copy of the subordinated Capital Infusion Notes and Capital Infusion
          Purchase Agreement.

                    c.   The Inter-Company Note Subordination Agreement executed
          by Guarantor and Borrower in favor of Administrative Agent (for the
          benefit of the Lenders), together with a copy of the Capricorn
          Inter-Company Note and Capital Infusion Inter-Company Note.

               2.1.2.20 Search results; lien terminations. Certified copies of
     Uniform Commercial Code Requests for Information or Copies (Form UCC-11),
     or a similar search report certified by a party acceptable to
     Administrative Agent, dated a date reasonably near the Closing Date,
     listing all effective financing statements which name Borrower and each
     Domestic Subsidiary and Guarantor as debtors which are filed in the
     jurisdictions specified by Administrative Agent, together with (i) copies
     of such financing statements, and (ii) such Uniform Commercial Code Form
     UCC-3 Termination Statements as Administrative Agent may reasonably
     request.

               2.1.2.21 Filings, registrations and recordings. Administrative
     Agent shall have received each document required by the Loan Documents,
     under law or reasonably requested by Administrative Agent, to be filed,
     registered or recorded in order to create in favor of Administrative Agent
     (for the benefit of the Lenders) perfected Liens

                                       27
<PAGE>

     on the collateral described therein to the extent required by the Loan
     Documents, in proper form for filing, registration or recording, subject
     only to Permitted Liens.

               2.1.2.22 Proforma. A consolidated proforma balance sheet of
     Borrower as of the Closing Date, adjusted to give effect to the
     consummation of the transactions contemplated hereby as if such
     transactions had occurred on such date, consistent in all material respects
     with the sources and uses of cash previously described to the Lenders and
     the forecast previously provided to the Lenders.

               2.1.2.23 Master Assignment Agreement. Master Assignment Agreement
     among the Previous Lenders, the Lenders and Borrower in form and substance
     reasonably acceptable to the Lenders.

               2.1.2.24 Other. Such other documents as Administrative Agent or
     any Lender may reasonably request.

     2.2  Conditions to All Advances or Issuances of Letters of Credit. The
obligation of the Issuing Bank to issue any Letter of Credit and each Lender to
fund any Advance, including the initial Advance hereunder, are subject to the
prior satisfaction of the following conditions precedent.

          2.2.1    Compliance.

               2.2.1.1 Representations. Each, and all, representations,
     warranties and certifications contained in this Agreement and in each other
     Loan Document and certificate (including, without limitation, a Periodic
     Compliance Certificate) delivered to Administrative Agent pursuant hereto
     or thereto on or prior to the requested Settlement Date must be true,
     correct and complete in all material respects on and as of such Settlement
     Date (except to the extent expressly stated to relate to a specific earlier
     date, in which case, such representations and warranties shall be true,
     correct and complete as of such earlier date).

               2.2.1.2  No Default. There must not be any Default or Event of
     Default hereunder or any default under any other Loan Document on such
     Settlement Date, and there must not be any such Default or Event of Default
     occurring as a result of executing or advancing funds under the Loan
     Documents.

               2.2.1.3  No Material Change. There must not have been any
     Material Adverse Change between  December 31,  2000 and such Settlement
     Date.

          2.2.2  Documents. Administrative Agent must have received the
     following:

               2.2.2.1  Advance Request. In the case of an Advance,
     Administrative Agent must have received an Advance Request under and in
     accordance with Section 1.4.1 hereof that includes amounts and wiring
     instructions for each payment requested on such Settlement Date.

                                       28
<PAGE>

               2.2.2.2  L/C Documents. In the case of a requested Letter of
     Credit, an L/C Application and such other L/C Documents as the Issuing Bank
     shall request.

               2.2.2.3  Other Documents. Administrative Agent must have received
     any additional agreements, documents and certificates as Administrative
     Agent, any Lender or counsel to Administrative Agent may reasonably
     request.

          2.2.3 Financial Covenants. As of each Settlement Date occurring on or
after the delivery of the Periodic Compliance Certificate for the year ended
December 31, 2001, Borrower must be in compliance with the financial ratios and
covenants under Section 4.1 calculated as of the date of the most recent
Periodic Compliance Certificate delivered in accordance with Section 4.2, giving
effect to the proposed Advance.

                                   ARTICLE 3
                         REPRESENTATIONS AND WARRANTIES

     Borrower, as of the Closing Date and the Settlement Date for each Advance
hereunder, hereby represents and warrants as follows:

     3.1 Organization and Good Standing. Borrower and each of its Subsidiaries
(a) is duly organized, validly existing and in good standing under the laws of
its jurisdiction of organization, and (b) has all requisite power and authority
(corporate and otherwise) to own its properties and to conduct its business as
now conducted and as currently proposed to be conducted, and (c) is duly
qualified to conduct business as a foreign organization and is currently in good
standing in each state and jurisdiction in which it conducts business (except
where the failure to be so qualified and in good standing could not reasonably
be expected to have or cause a Material Adverse Effect). Guarantor is duly
organized, validly existing and in good standing under the laws of its
jurisdiction of organization. As of the date hereof, each state and jurisdiction
in which Borrower, each of its Domestic Subsidiaries, and Guarantor is organized
and is (or should be) qualified to conduct business is listed on Schedule 3.1
hereto (except where the failure to be so qualified and in good standing could
not reasonably be expected to have or cause a Material Adverse Effect).

     3.2 Power and Authority. Borrower and each of its Subsidiaries which are
Obligors has all requisite power and authority under applicable law and under
its Organic Documents, Authorizations and Licenses to execute, deliver and
perform the obligations under the Loan Documents to which it is a party.
Guarantor has all requisite power and authority under applicable law to execute,
deliver and perform the obligations under the Loan Documents to which it is a
party. Except as disclosed on Schedule 3.2 hereto, all actions, waivers and
consents (corporate, regulatory and otherwise) necessary or appropriate for
Borrower, each of its Subsidiaries which are Obligors and Guarantor to execute,
deliver and perform the Loan Documents to which it is a party have been taken
and/or received.

     3.3 Validity and Legal Effect. This Agreement constitutes, and the other
Loan Documents to which Borrower, any of its Subsidiaries or Guarantor is a
party constitute (or will constitute when executed and delivered), the legal,
valid and binding obligations of Borrower, such Subsidiary and Guarantor
enforceable against each in accordance with the terms thereof,

                                       29
<PAGE>

except to the extent enforceability thereof is limited by applicable bankruptcy,
insolvency or similar laws affecting creditors' rights generally.

     3.4 No Violation of Laws or Agreements. The execution, delivery and
performance of the Loan Documents (a) will not violate or contravene any
material provision of any material law, rule, regulation, administrative order
or judicial decree (federal, state or local), and (b) will not violate or
contravene any provision of the Organic Documents of Borrower, any of its
Subsidiaries or Guarantor, and (c) will not result in any material breach or
violation of (or constitute a material default under) any agreement or
instrument by which Borrower, Guarantor or any of their respective Subsidiaries
or any of its property are bound, the breach or violation of which could
reasonably be expected to have or cause a Material Adverse Effect, and (d) will
not result in or require the creation of any Lien (other than pursuant to or as
permitted by the Loan Documents) upon or with respect to any properties of
Borrower, Guarantor or any of their respective Subsidiaries, whether such
properties are now owned or hereafter acquired.

     3.5 Title to Assets, Existing Encumbrances. Borrower and each of its
Subsidiaries (a) has good and marketable title to all of its owned real property
and good title to all of its personal property assets that are essential and
required in conducting its operations, and (b) has the right to possess and use
all of its leased or licensed real and personal property assets that are
essential and required in conducting its operations. Guarantor has good and
marketable title to all of the equity of Borrower, and Borrower has good title
to all of the equity of each of its Subsidiaries (to the extent disclosed on
Schedule 3.6 hereto, as supplemented from time to time in accordance with
Section 4.3.3). All such property interests are free and clear of any Liens,
except for Permitted Liens (as defined in Section 5.5 hereof) and Liens
described on Schedule 3.5 hereto. Set forth on Schedule 3.5A is a complete and
accurate list, as of the Closing Date, of the address of all real property owned
or leased by Borrower or any of Borrower's Subsidiaries, together with, in the
case of leased property, the name and mailing address of the lessor of such
property.

     3.6 Capital Structure and Equity Ownership. As of the date hereof, Schedule
3.6 hereto accurately and completely discloses (a) the number of shares and
classes of equity ownership rights and interests of Borrower and each of its
Subsidiaries (whether existing as common or preferred stock, or warrants,
options or other instruments convertible into such equity), and (b) the
ownership thereof. As of the date hereof, Schedule 3.6 hereto also accurately
and completely discloses (a) the number of shares and classes of equity
ownership rights and interests of Guarantor (whether existing as common or
preferred stock, or warrants, options or other instruments convertible into such
equity), and (b) as of November 20, 2001 the ownership thereof with respect to
any shareholder which owns in excess of 5% of the outstanding and issued common
stock of the Guarantor. All such issued and outstanding shares of stock listed
on Schedule 3.6 are validly existing, fully paid and non-assessable. As of the
date hereof, Schedule 3.6 accurately and completely discloses each Subsidiary of
the Borrower (other than its respective officers and directors).

     3.7 Subsidiaries, Affiliates and Investments. As of the date hereof,
Schedule 5.2 hereto accurately and completely discloses all Funded Debt owed by
Borrower to any Affiliate. As of the date hereof, Schedule 5.7 accurately and
completely discloses each Investment in or loan to any other Person by Borrower
or any Subsidiary of Borrower (in each case, to the extent

                                       30
<PAGE>

such Investment or loan exceeds $50,000). Each of the UK Subsidiaries, CCC
Consumer and CCC Consumer SE has ceased operations other than in connection with
wind down of the affairs of such Subsidiary. CCC Credit Card Services is an
inactive Subsidiary. Drive Logic has been dissolved.

     3.8 Material Contracts. As of the date hereof, Schedule 3.8 hereto
accurately and completely discloses each material contract (as defined below) of
Borrower and its Subsidiaries. As of the date hereof, Borrower has not committed
any unwaived breach or default under any material contract (whether or not
listed on Schedule 3.8 hereto), and after due inquiry and investigation,
Borrower has no knowledge or reason to believe that any other party to any such
material contract (whether or not listed on Schedule 3.8 hereto) has or might
have committed any unwaived breach or default thereof. For purposes of this
Section 3.8 hereof, a "material contract" of Borrower includes any agreement or
contract the loss or breach of which could reasonably be expected to have or
cause a Material Adverse Effect. Neither Borrower nor any of its Subsidiaries is
a party to any agreement or contract or subject to any corporate or partnership
restriction which might reasonably be expected to have Material Adverse Effect.

     3.9 Licenses and Authorizations. Borrower and each of its Subsidiaries
possess all Licenses and other Authorizations necessary or required in the
conduct of its businesses and/or the operation of its properties. Each such
material Authorization is valid, binding and enforceable on, against and by
Borrower or its Subsidiary, as the case may be. Each material Authorization is
subsisting without any defaults thereunder or enforceable adverse limitations
thereon, and (to the best of Borrower's knowledge, after reasonable inquiry) no
material Authorization is subject to any proceedings or claims opposing the
issuance, renewal, development or use thereof or contesting the validity
thereof.

     3.10 Taxes and Assessments. Except as disclosed on Schedule 3.10 hereto,
Guarantor, Borrower and each of their respective Subsidiaries has timely filed
all income and other material tax returns and reports (federal, state and local)
or has properly and timely filed for extensions of the time for the filing
thereof, except to the extent that the failure to so timely file could not
reasonably be expected to have or cause a Material Adverse Effect. As of the
date hereof, Borrower has no knowledge of any deficiency, penalty or additional
assessment due in connection with any such returns or reports. All income and
other material taxes (federal, state and local) imposed upon Guarantor, Borrower
and each of their respective Subsidiaries or any of their respective properties
or operations have been paid and discharged prior to the date when any interest
or penalty would accrue for the nonpayment thereof, except for those taxes (a)
being contested in good faith by appropriate proceedings diligently prosecuted
and with adequate reserves reflected on the financial statements in accordance
with GAAP or (b) as to which the failure to pay could not reasonably be expected
to have or cause a Material Adverse Effect.

     3.11 Litigation and Legal Proceedings. There is no litigation, claim,
investigation, administrative proceeding, labor controversy or similar action
that is pending or, to the best of Borrower's knowledge and information after
due inquiry, threatened against Guarantor, Borrower or any other Obligor or
their respective properties that, in each instance could reasonably be expected
to have or cause a Material Adverse Effect except as set forth in Schedule 3.11.
Other than any liability incident to such litigation, claim, investigation,
administrative proceeding, labor controversy or similar action, neither the
Guarantor, Borrower

                                       31
<PAGE>

or any other Obligor has as of the date hereof any material contingent
liabilities not listed on Schedule 3.11.

     3.12 Accuracy of Financial Information. All financial statements previously
furnished to Administrative Agent or any Lender concerning the financial
condition and operations of Borrower and Guarantor for periods as of and after
January 1, 1998 (a) have been prepared in accordance with GAAP, consistently
applied, and (b) fairly present the financial condition of the organization
covered thereby as of the dates and for the periods covered thereby. Since
December 31, 2000, there has been no Material Adverse Change.

     3.13 Accuracy of Other Information. All written information contained in
any application, schedule, report, certificate, or any other document furnished
to Administrative Agent or any Lender by Borrower or Guarantor and their
respective Subsidiaries in connection with the Loan Documents is as of the date
furnished in all material respects true, accurate and complete, and no such
Person has omitted to state therein (or failed to include in any such document)
any material fact necessary to make such information, in light of the
circumstances under which they were made, not misleading. All written
projections furnished to Administrative Agent or any Lender by Borrower or any
other Person on behalf of Borrower have been prepared in good faith based upon
estimates and assumptions believed by Borrower to be reasonable at the time
made, making use of such information as was available at the date such
projection was made.

     3.14 Compliance with Laws Generally. Guarantor, Borrower and each of the
Subsidiaries of Borrower is in compliance in all material respects with all
laws, rules, regulations, administrative orders and judicial decrees (federal,
state, local and otherwise) applicable to it, its operations and its properties
the breach or violation of which could reasonably be expected to have or cause a
Material Adverse Effect.

     3.15 ERISA Compliance. Borrower and each of its Subsidiaries is in
compliance in all respects with all applicable provisions of the Employee
Retirement Income Security Act of 1974, as amended ("ERISA"), and all rules,
regulations and orders implementing ERISA, except to the extent that failure to
be in such compliance could not reasonably be expected to have or cause a
Material Adverse Effect.

          3.15.1 Neither Borrower nor any of its ERISA Affiliates maintains or
contributes to (or has maintained or contributed to) any multiemployer plan (as
defined in Section 4001 of ERISA) under which Borrower or any ERISA Affiliate
could reasonably be expected to have any withdrawal liability.

          3.15.2 Neither Borrower nor any of its ERISA Affiliates sponsors or
maintains any defined benefit pension plan under which there is an accumulated
funding deficiency within the meaning of Section 412 of the Code, whether or not
waived.

          3.15.3 The liability for accrued benefits under each defined benefit
pension plan that is sponsored or maintained by Borrower or any of its ERISA
Affiliates (determined on the basis of the actuarial assumptions utilized by the
PBGC) does not exceed the aggregate fair market value of the assets under each
such defined benefit pension plan.

                                       32
<PAGE>

          3.15.4 The aggregate liability of Borrower and each of its ERISA
Affiliates arising out of or relating to a failure of any employee benefit plan
within the meaning of Section 3(2) of ERISA to comply with provisions of ERISA
or the Code would reasonably be expected to have a Material Adverse Effect.

          3.15.5 There does not exist any material unfunded liability
(determined on the basis of actuarial assumptions utilized by the actuary for
the plan in preparing the most recent annual report) of Borrower or any of its
ERISA Affiliates under any plan, program or arrangement providing
post-retirement, life or health benefits.

          3.15.6 No Reportable Event and no Prohibited Transaction (as defined
in ERISA) has occurred or is occurring with respect to any plan with which
Borrower or any of its Subsidiaries is associated to the extent that such event
could reasonably be expected to have or cause a Material Adverse Effect.

     3.16  Environmental Compliance.

           3.16.1 Borrower and each of its Subsidiaries has received all permits
and filed all notifications necessary under and is otherwise in compliance in
all respects (except to the extent that the failure to obtain such permit, file
such notification or be in such compliance could not reasonably be expected to
have or cause a Material Adverse Effect) with all applicable federal, state and
local laws, rules, ordinances and regulations governing the control, removal,
storage, transportation, spill, release or discharge of hazardous or toxic
wastes, substances and petroleum products, including, without limitation, as
provided in the provisions of (a) the Comprehensive Environmental Response,
Compensation and Liability Act of 1980, as amended by the Superfund Amendment
and Reauthorization Act of 1986, and (b) the Solid Waste Disposal Act, and (c)
the Clean Water Act, and (d) the Clean Air Act, and (e) the Hazardous Materials
Transportation Act, and (f) the Resource Conservation and Recovery Act of 1976,
and (g) the Federal Water Pollution Control Act Amendments of 1972 (all of the
foregoing enumerated and nonenumerated statutes, regulations, rules and
ordinances, all as amended from time to time, collectively, the "Environmental
Control Statutes").

          3.16.2 Neither Borrower nor any of its Subsidiaries has given any
written or oral notice to the Environmental Protection Agency ("EPA") or any
state or local agency with regard to any actual or imminently threatened
removal, storage, transportation, spill, release or discharge of hazardous or
toxic wastes, substances or petroleum products either (a) on properties owned or
leased by Borrower or any of its Subsidiaries or (b) otherwise in connection
with the conduct of its business and operations in each case that could
reasonably be expected to have or cause a Material Adverse Effect.

          3.16.3 Neither Borrower nor any of its Subsidiaries has received
notice that it is potentially responsible for costs of clean-up of any actual or
imminently threatened spill, release or discharge of hazardous or toxic wastes
or substances or petroleum products pursuant to any Environmental Control
Statute that could reasonably be expected to have or cause a Material Adverse
Effect.

                                       33
<PAGE>

     3.17 Margin Rule Compliance. No Advances shall be used for purposes which
will violate any of the FRB's Margin Regulations. Not more than 25% of the value
of all Borrower's assets shall be attributable to its ownership of "Margin
Stock" as defined in the Margin Regulations.

     3.18 Investment Company Act. Neither Borrower nor any Subsidiary is an
"investment company" or a company "controlled" by an "investment company",
within the meaning of the Investment Company Act of 1940.

     3.19 Solvency. Immediately prior to and upon the execution of this
Agreement and the funding of each Advance hereunder, each of Guarantor, Borrower
and each Subsidiary of Borrower (other than the UK Subsidiaries and other than
Immaterial Subsidiaries) was, is and will be solvent such that:

          3.19.1 The fair saleable value of its assets (including, without
limitation, the fair saleable value of its goodwill and other intangible
property) is greater than the total amount of its liabilities, including without
limitation, all contingent liabilities; and

          3.19.2 The present fair saleable value of its assets (including,
without limitation, the fair saleable value of its goodwill and other intangible
property) is not less than the amount that will be required to pay the probable
liability on its debts as such debts become absolute and matured; and

          3.19.3 It will be able to realize upon its assets and will have
sufficient cash flow from operations to enable it to pay its debts and other
liabilities, contingent obligations and other commitments as such debts,
obligations, liabilities and commitments mature in the normal and ordinary
course of business; and

          3.19.4 The sum of its debts is not greater than all of its property at
a fair valuation (including, without limitation, the fair valuation of its
goodwill and other intangible property).

Each of Guarantor, Borrower and each Subsidiary of Borrower (other than the UK
Subsidiaries) does not intend to incur debts or liabilities beyond its ability
to pay such debts and liabilities as such debts and liabilities become due and
mature. Each of Guarantor, Borrower and each Subsidiary of Borrower (other than
the UK Subsidiaries) is not engaged in a business or transaction, or about to
engage in a business or transaction, for which its property would constitute
unreasonably small capital or assets after giving due consideration to the
prevailing practice and industry in which it is engaged. Each of Guarantor,
Borrower and each Subsidiary of Borrower (other than the UK Subsidiaries) has
not incurred any obligations under the Loan Documents or has made any conveyance
pursuant hereto or in connection herewith with the actual intent to hinder,
delay or defraud present or future creditors of it or any of its Affiliates. For
purposes of this Section, in computing the amount of contingent liabilities at
any time, it is intended that such liabilities will be computed at the amount
which, in light of all the facts and circumstances existing at such time,
represents the amount that can reasonably be expected to become an actual mature
liability.

     3.20 Public Utility Holding Company Act. Neither Borrower nor any
Subsidiary is a "holding company", or a "subsidiary company" of a "holding
company", or an "affiliate" of a "holding company" or of a "subsidiary company"
of a

                                       34
<PAGE>

"holding company", within the meaning of the Public Utility Holding Company Act
of 1935.

     3.21 Insurance. Set forth on Schedule 3.21 is a complete and accurate
summary of the property and casualty insurance program of the Guarantor,
Borrower and its Subsidiaries as of the Closing Date (including the names of all
insurers, policy numbers, expiration dates, amounts and types of coverage,
annual premiums, exclusions, deductibles, self-insured retention, and a
description in reasonable detail of any self-insurance program, retrospective
rating plan, fronting arrangement or other risk assumption arrangement involving
the Guarantor, Borrower or any of its Subsidiaries).

     3.22 Intellectual Property. Borrower and each Subsidiary owns and possesses
or has a license or other right to use all patents, patent rights, trademarks,
trademark rights, trade names, trade name rights, service marks, service mark
rights and copyrights as are necessary for the conduct of the business of
Borrower and its Subsidiaries, without any infringement upon rights of others
which could reasonably be expected to have a Material Adverse Effect.

     3.23 No Event of Default. No Default or Event of Default exists.

                                   ARTICLE 4
                              AFFIRMATIVE COVENANTS

     Borrower hereby covenants and agrees that, so long as any indebtedness
remains outstanding hereunder or any Commitment is in effect, Borrower will
comply with the following affirmative covenants:

     4.1 Financial Covenants and Ratios. As of the end of each fiscal quarter,
Borrower will satisfy and comply with each of the following financial ratios and
characteristics, each of which will be determined using GAAP consistently
applied, except as otherwise expressly provided:

     4.1.1 Minimum Fixed Charge Coverage Ratio. A Fixed Charge Coverage Ratio of
not less than the applicable ratio set forth below for such measurement date:

<TABLE>
<CAPTION>
                                MONTH ENDING                           MINIMUM FIXED CHARGE COVERAGE RATIO
                                ------------                           -----------------------------------
<S>              <C>                                                       <C>
                 December 31, 2001                                                2.50 to 1.00
                 March 31, 2002                                                   2.50 to 1.00
                 June 30, 2002                                                    2.75 to 1.00
                 September 30, 2002                                               2.75 to 1.00
                 December 31, 2002                                                2.75 to 1.00
                 March 31, 2003                                                   2.75 to 1.00
                 June 30, 2003 and thereafter                                     3.00 to 1.00
</TABLE>

          4.1.2 Maximum Leverage Ratio. A Leverage Ratio of not more than the
applicable ratio set forth below for such measurement date:

<TABLE>
<CAPTION>
                             MEASUREMENT DATE                                MAXIMUM LEVERAGE RATIO
                             ----------------                                ----------------------
<S>              <C>                                                         <C>
                 December 31, 2001                                                1.50 to 1.00
                 March 31, 2002                                                   1.50 to 1.00
                 June 30, 2002                                                    1.25 to 1.00
                 September 30, 2002                                               1.25 to 1.00
                 December 31, 2002 and thereafter                                 1.00 to 1.00
</TABLE>

                                       35
<PAGE>

          4.1.3 Minimum Adjusted Net Worth. An Adjusted Net Worth as of any
measurement date of not less than the sum of (a) ($1,300,000) as of December 31,
2001, plus (b) fifty percent (50%) of the net income (if positive) of Borrower
and its Subsidiaries, on a consolidated basis for each calendar quarter ending
after December 31, 2001, calculated separately for each such calendar quarter.

          4.1.4  Minimum  Cumulative  Operating Cash Flow. A Cumulative
Operating Cash Flow of not less than the following amount as of such measurement
date:

<TABLE>
<CAPTION>
                             MEASUREMENT DATE                        MINIMUM CUMULATIVE OPERATING CASH FLOW
                             ----------------                        --------------------------------------
<S>              <C>                                                  <C>
                 December 31, 2001                                                 $5,706,000
                 March 31, 2002                                                   $11,741,000
                 June 30, 2002                                                    $17,838,000
</TABLE>

     4.2  Periodic Financial Statements.

          4.2.1 Monthly Financial Statements. Within twenty (20) calendar days
of the end of each month, Borrower must prepare and deliver to each Lender and
Administrative Agent unaudited monthly consolidated and consolidating financial
statements for each of Borrower and Guarantor (and its respective Subsidiaries).
Such financial statements must include a balance sheet, an income statement, and
a cash flow statement (with appropriate external notes and schedules, if
prepared). Such financial statements must be prepared in accordance with GAAP
consistently applied (subject to quarterly and year end adjustments and except
as approved by Administrative Agent in its sole and absolute discretion).
Together with the monthly financial statements, each Lender and Administrative
Agent must also receive (i) a certificate (in the form attached as Exhibit 4.2)
executed by the President, the Chief Financial Officer, the Treasurer, the
Senior Vice President, Corporate Finance or such other senior executive officer
of Borrower as is reasonably acceptable to Administrative Agent (stating that
the financial statements fairly present the financial condition, results of
operations and cash flows of Guarantor and Borrower (and their Subsidiaries), as
applicable, as of the date thereof and for the periods covered thereby (subject
to quarterly and year end adjustments), and (ii) a comparison of such financial
statements with the Projections for such period of the current fiscal year and a
comparison of such financial statements with the corresponding period of the
previous fiscal year.

          4.2.2 Quarterly Financial Statements. Within forty-five (45) calendar
days of the end of each of the first three fiscal quarters, Borrower must
prepare and deliver to each Lender and Administrative Agent unaudited quarterly
consolidated and consolidating financial statements for each of Borrower and
Guarantor (and their respective Subsidiaries). Such financial statements must
include, without limitation, a balance sheet and an income statement, a cash
flow statement and a reconciliation of consolidated net worth and capital
accounts (with

                                       36
<PAGE>

appropriate external notes and schedules, if prepared). Such financial
statements must be prepared in accordance with GAAP consistently applied
(subject to normal year-end adjustments and except as otherwise approved by
Administrative Agent in its sole and absolute discretion). Together with the
quarterly financial statements, each Lender and Administrative Agent must also
receive (i) certificate (in the form attached as Exhibit 4.2) executed by the
President, the Chief Financial Officer, the Treasurer, the Senior Vice
President, Corporate Finance or such other senior executive officer of Borrower
as is reasonably acceptable to Administrative Agent (a) stating that the
financial statements fairly present the financial condition, results of
operations and cash flows of Guarantor and Borrower (and their respective
Subsidiaries), as applicable, as of the date thereof and for the periods covered
thereby (subject to year end adjustments), and (b) providing a reconciled
calculation demonstrating compliance with each financial covenant and ratio
under Section 4.1 hereof and the covenants contained in Sections 5.7g-h. and
5.14 (using the form attached as Exhibit 4.2 hereto), and (c)calculating, as of
the end of such fiscal period, the then-current amount of the Available Credit
Portion (using the form of Exhibit 4.2) and (d) certifying the amount of any
Subordinated Indebtedness paid during such fiscal period and (e) a description
(by any amount and payee) of all outstanding Funded Debt as at the end of such
fiscal periods and (f) certifying that as of the date of such certificate there
is not any existing Default or Event of Default or, if such Default or Event of
Default exists, specifying the nature thereof and (g) providing a reconciliation
between the federal and state income taxes appearing in such financial
statements and the federal and state income tax paid in cash amount used in
calculating Fixed Charges for such period and (ii) a comparison of such
financial statements with the Projections for such period of the current fiscal
year and a comparison of such financial statements with the corresponding period
of the previous fiscal year. Borrower shall attach to Exhibit 4.2 a comparison
by business-segment of the actual performance for such period with the
Projections for such period certified (in the form of Exhibit 4.2) as being
prepared in accordance with GAAP (except as otherwise required) and accurate in
all material respects by Borrower's Chief Financial Officer, the Treasurer, the
Senior Vice President, Corporate Finance or such other senior executive officer
of Borrower as is acceptable to Administrative Agent.

          4.2.3 Annual Financial Statements. Within ninety (90) calendar days
after the close of each fiscal year, Borrower must prepare and deliver to each
Lender and Administrative Agent (i)a complete set of audited annual consolidated
financial statements of each of Borrower and the Guarantor (and their respective
Subsidiaries) (with accompanying notes and consolidating schedules), and (ii)
unaudited consolidating financial statements for each of Borrower and Guarantor
(and their respective Subsidiaries). Such financial statements (a) must include
the types of financial statements and information required on a quarterly basis
under this Section 4.2, and (b) must be prepared in accordance with GAAP
consistently applied, and (c) as to the consolidated financial statements, must
be certified without qualification by PriceWaterhouse or another independent
certified public accounting firm satisfactory to Administrative Agent. Together
with the annual financial statements, each Lender and Administrative Agent must
also receive (A) all related management letters prepared by such accountants and
an audit report or opinion signed by such accountants pursuant to a reliance
letter delivered to such accountants for the benefit of the Lenders reasonably
satisfactory to Administrative Agent stating that the financial statements
fairly present the consolidated financial condition, results of operations and
cash flows of Borrower and the Guarantor (and their respective Subsidiaries), as
the case may be, as of the date thereof and for the periods

                                       37
<PAGE>

covered, (B) a certificate (in the form attached as Exhibit 4.2) executed by the
President, the Chief Financial Officer, the Treasurer, the Senior Vice
President, Corporate Finance or such other senior executive officer of Borrower
as is reasonably acceptable to Administrative Agent (a) stating that the
financial statements fairly present the financial condition, results of
operations and cash flows of Guarantor and Borrower (and their respective
Subsidiaries), as the case may be, as of the date thereof and the for the
periods covered thereby (subject to year end adjustments), and (b) providing a
reconciled calculation demonstrating compliance with each financial covenant and
ratio under Section 4.1 hereof and the covenants contained in Sections 5.7g-h.
and 5.14 (using the form attached as Exhibit 4.2 hereto), and (c) calculating,
as of the end of such fiscal period, the then-current amount of the Available
Credit Portion (using the form attached as Exhibit 4.2, and (d) certifying the
amount of any Subordinated Indebtedness paid during such fiscal period and (e) a
description (by amount and payee) of all outstanding Funded Debt as at the end
of such fiscal period and (f) certifying that as of the date of such certificate
there is not any existing Default or Event of Default or, if such Default or
Event of Default exists, specifying the nature thereof and (g) providing a
reconciliation between the provision for federal and state income taxes
appearing in such financial statements and the federal and state income tax paid
in cash amount used in calculating Fixed Charges for such period and (C) a
comparison of such financial statements with the Projections for such period of
the current fiscal year and a comparison of such financial statements with the
corresponding period of the previous fiscal year.

     4.3  Other Financial and Specialized Reports.

          4.3.1 Projections. On or before the 15th day after the Board of
Directors shall review and approve the same, but in any case not later than
December30 of each year commencing with the fiscal year ending December 31,
2001, Borrower must deliver to each Lender and Administrative Agent consolidated
and consolidating projected balance sheets, statements of income and expenses,
and statements of cash flow, in the same format as used for the monthly
reporting required by Section 4.2.1 hereof, for each of the Guarantor and
Borrower (and their respective Subsidiaries) for the immediately succeeding year
(the "Projections"). The Projections shall be accompanied by a certificate of
the President, the Chief Financial Officer, the Treasurer, the Senior Vice
President of Corporate Finance or such other senior executive officer of
Borrower as is acceptable to Administrative Agent to the effect that (i) such
Projections were prepared by Borrower in good faith, (ii) the Projections
provided by Borrower were based on good faith estimates and assumptions believed
by Borrower to be reasonable as of the date such Projections were furnished,
provided that actual results during the periods covered thereby may differ from
projected or forecasted results and (iii) such Projections have been prepared in
accordance with such assumptions.

          4.3.2 Information Relating to Guarantor. Within 15 Business Days of
the date that Guarantor makes any filing with the Securities Exchange Commission
(whether on Form8-K, Form 10-K, Form 10-Q, any proxy statement or otherwise),
Borrower must deliver a complete copy thereof to each Lender and Administrative
Agent. In addition, Borrower also shall deliver, and cause the Guarantor to
deliver, to Administrative Agent, copies of material press releases and other
information and reports provided to its shareholders generally, in each case
promptly upon distribution thereof.

                                       38
<PAGE>

     4.3.3 Information Contained on Schedules. Together with the financial
statements required to be delivered under Sections 4.2.2 and 4.2.3, Borrower
shall deliver to Administrative Agent and the Lenders a report of the following
since the last such report;

          a. new Subsidiaries of Borrower; and

          b. changes to Schedule 3.6 which would be necessary if the
representations in Section 3.6 were made as of the date of such report.

     4.4 Fiscal Year. Borrower will maintain a fiscal year that has a December
31st year end.

     4.5 Books and Records. Borrower and each of its Subsidiaries (a) will keep
and maintain satisfactory and adequate books and records of account in which
entries are made in accordance with GAAP and (b) will make or cause the same to
be made available to each Lender and Administrative Agent (or agents or nominees
thereof) at any reasonable time upon reasonable notice for inspection and to
make extracts therefrom. Borrower shall permit, and shall cause each Subsidiary
to permit, Administrative Agent, any Lender or any of their representatives or
independent contractors, at any reasonable time and with reasonable notice (or
at any time without notice if an Event of Default exists), to visit any or all
of its offices, to discuss its financial matters with its officers and its
independent auditors (and the Borrower hereby authorizes such independent
auditors to discuss such financial matters with any Lender or the Administrative
Agent or any representative thereof, provided, that except while an Event of
Default exists, Borrower shall be permitted to have a representative participate
in any such discussion with such independent auditors), and to examine (and, at
the expense of the Borrower or the applicable Subsidiary, photocopy extracts
from) any of its books or other records; and permit, and cause each Subsidiary
to permit, the Administrative Agent and its representatives to inspect, audit,
check and make copies of and extracts from the books, records, computer data,
computer programs, journals, orders, receipts, correspondence and other data
relating to the Collateral. All such inspections or audits by the Administrative
Agent shall be at the Borrower's expense, provided that so long as no Event of
Default or Default exists, the Borrower shall not be required to reimburse the
Administrative Agent for inspections and audits more frequently than twice each
calendar year.

     4.6 Existence and Good Standing. Except as permitted by Section 5.6,
Borrower and each of its Subsidiaries (other than the Inactive Subsidiaries)
will preserve and maintain (a) its existence as a corporation under the laws of
its jurisdiction of organization, and (b) its good standing in all jurisdictions
where it conducts business, and (c) the validity of all its Authorizations and
Licenses required in the conduct of its businesses (except, with respect to
Clause "b" and Clause "c", to the extent that the failure to preserve and
maintain could not reasonably be expected to have or cause a Material Adverse
Effect).

     4.7 Notice in the Event of Subsidiary Insolvency. Borrower shall notify
Administrative Agent at least five Business Days prior to filing a voluntary
petition in bankruptcy on behalf of any Subsidiary together with the necessary
information and calculations demonstrating that such filing will not cause an
Event of Default under Section 7.1.10.

                                       39

<PAGE>
     4.8 Insurance; Maintenance of Properties Disaster Contingency.

     4.8.1 General Insurance Provisions. Borrower will, and will cause each of
its Subsidiaries to keep, maintain and preserve all of its property and assets
useful and necessary in its business in good order and repair (ordinary wear and
tear excepted). Borrower shall maintain, and shall cause each Subsidiary to
maintain, with financially sound and reputable insurers, insurance with respect
to its properties and business against loss or damage of the kinds customarily
insured against by Persons engaged in the same or similar business, of such
types and in such amounts as are customarily carried under similar circumstances
by such other Persons; provided, however, that nothing in this Section 4.8.1
shall be deemed to prevent Borrower from self insuring such risks as are
customarily self insured by other corporations in the same business and
similarly situated in accordance with sound business practices. Borrower shall
cause each issuer of a property or casualty insurance policy to provide
Administrative Agent with an endorsement (i) showing loss payable to
Administrative Agent as lender's loss payee with respect to each policy of
property or casualty insurance and naming Administrative Agent and each Lender
as an additional insured with respect to each policy of insurance for liability
for personal injury or property damage, (ii) providing that 30days' notice will
be given to Administrative Agent prior to any cancellation of such policy and
(iii) reasonably acceptable in all other respects to Administrative Agent.
Borrower will promptly (and in any event, within 10 Business Days) notify
Administrative Agent of any expiration of insurance (which is not renewed within
such 10 Business Day period), cancellation or material change in any insurance
maintained by Borrower or any Subsidiary of Borrower. UNLESS BORROWER PROVIDES
ADMINISTRATIVE AGENT WITH EVIDENCE OF THE INSURANCE COVERAGE REQUIRED BY THIS
AGREEMENT, ADMINISTRATIVE AGENT MAY PURCHASE INSURANCE AT BORROWER'S EXPENSE TO
PROTECT ADMINISTRATIVE AGENT'S AND THE LENDERS' INTERESTS IN THE COLLATERAL.
THIS INSURANCE MAY, BUT NEED NOT, PROTECT BORROWER'S INTERESTS. THE COVERAGE
THAT ADMINISTRATIVE AGENT PURCHASES MAY NOT PAY ANY CLAIM THAT IS MADE AGAINST
BORROWER IN CONNECTION WITH THE COLLATERAL. BORROWER MAY LATER CANCEL ANY
INSURANCE PURCHASED BY ADMINISTRATIVE AGENT, BUT ONLY AFTER PROVIDING
ADMINISTRATIVE AGENT WITH EVIDENCE THAT BORROWER HAS OBTAINED INSURANCE AS
REQUIRED BY THIS AGREEMENT. IF ADMINISTRATIVE AGENT PURCHASES SUCH INSURANCE FOR
THE COLLATERAL IN ACCORDANCE WITH THE TERMS HEREOF, BORROWER WILL BE RESPONSIBLE
FOR THE COSTS OF THAT INSURANCE, INCLUDING INTEREST AND ANY OTHER CHARGES THAT
MAY BE IMPOSED WITH THE PLACEMENT OF THE INSURANCE, UNTIL THE EFFECTIVE DATE OF
THE CANCELLATION OR EXPIRATION OF THE INSURANCE. THE COSTS OF SUCH INSURANCE MAY
BE ADDED TO THE PRINCIPAL AMOUNT OF THE OBLIGATIONS OWING HEREUNDER. THE COSTS
OF THE INSURANCE MAY BE MORE THAN THE COST OF THE INSURANCE BORROWER MAY BE ABLE
TO OBTAIN ON ITS OWN.

4.8.2 Disaster Recovery and Contingency Program. Borrower will, and will cause
each of its Subsidiaries to maintain (and at least annually review the
sufficiency of) a disaster recovery and contingency plan that addresses such
entity's plans for continuing operations upon the occurrence of a natural
disaster or other event that destroys or prevents the

                                       40
<PAGE>

use of or access to such entity's primary mainframe computer systems. Such
contingency plan and any material changes thereto must be in form and substance
reasonably acceptable to Administrative Agent. Upon request, Borrower will
provide Administrative Agent with a current copy of such plan.

     4.9 Loan Purpose. Borrower will use the proceeds of each Advance under the
Line of Credit Facility exclusively as set forth in Section 1.1.3 hereof.

     4.10 Litigation; Occurrence of Defaults. Borrower will notify
Administrative Agent and each Lender in writing immediately upon (a) the
institution or commencement of any litigation, legal or administrative
proceeding, or labor controversy that could reasonably be expected to have or
cause a Material Adverse Effect, or (b) the happening of any event or the
assertion or threat of any claim that could reasonably be expected to have or
cause a Material Adverse Effect, or (c) the occurrence of any Default or Event
of Default hereunder, or (d) the occurrence of any default under any other Loan
Document, or (e) any settlement (and the terms thereof) of, or the entry of any
judgment against Borrower in, the litigation described on Schedule 3.11.

     4.11 Taxes. Borrower will, and will cause each of its Subsidiaries to pay
and discharge all taxes, assessments or other governmental charges or levies
imposed on it or any of its property or assets prior to the date upon which any
penalty for non-payment or late payment is incurred, unless (a) the same are
then being contested in good faith by appropriate proceedings diligently
prosecuted and (b) adequate reserves therefor in accordance with GAAP have been
established, and (c) consequences of such non-payment could not reasonably be
expected to have or cause a Material Adverse Effect.

     4.12 Management Changes. Borrower will notify Administrative Agent in
writing within ten (10) Business Days after any change (including, without
limitation, any dismissal or material change in title or status) in the
executive management group of Borrower, which group, as of the date hereof is
identified on Schedule 4.12.

     4.13 Costs and Expenses. Borrower will pay or reimburse Administrative
Agent for all reasonable out-of-pocket costs and expenses (including, without
limitation, all reasonable attorneys' fees and disbursements) that
Administrative Agent may pay or incur in connection with (a) the preparation,
negotiation and review of any waivers, consents and amendments in connection
herewith and all other documentation related thereto, and (b) the syndication
and funding of the indebtedness hereunder, and (c) the collection or enforcement
of any of the Loan Documents, and (d) the periodic examination of the books and
records of Borrower and its Subsidiaries as provided in Section 4.5, and (e)
Administrative Agent's release of its interests in the Collateral in accordance
with the terms hereof and the other Loan Documents. Borrower will pay any and
all recordation taxes or other fees due upon the filing of the financing
statements or documents of similar effect required to be filed under the Loan
Documents, and will provide Administrative Agent with a copy of any receipt or
other evidence reflecting such payments if so requested in writing by
Administrative Agent. All obligations provided for in this Section shall survive
the termination of this Agreement and/or the repayment of indebtedness
hereunder.

                                       41
<PAGE>

     4.14 Compliance with Laws.

          4.14.1 General. Borrower will, and will cause each of its Subsidiaries
to, comply in all material respects (a) with all material laws, rules,
regulations and orders (federal, state, local and otherwise) applicable to its
business, and (b) with the provisions and requirements of all material
Authorizations. Borrower will notify Administrative Agent immediately in detail
(upon obtaining, knowledge thereof) of (a) any actual or alleged material
failure to comply with or material violation of any such laws, rules,
regulations or orders, or under the terms of any of such Authorizations, or (b)
the occurrence or existence of any facts or circumstances that with the passage
of time, the giving of notice or otherwise could create such a failure to comply
or violation or could reasonably be expected to occasion the termination of any
of such Authorization.

          4.14.2 ERISA. Borrower will, and will cause each of its Subsidiaries
to, comply in all respects with the provisions of ERISA to the extent applicable
to any Plan maintained by it or for the benefit of its employees, except to the
extent that the failure to be in such compliance could not reasonably be
expected to have or cause a Material Adverse Effect. Borrower will not and will
not permit any of its Subsidiaries to, (a) incur any material accumulated
funding deficiency (within the meaning of ERISA and the regulations thereunder),
or any material liability to the PBGC under ERISA or (b) permit any reportable
event (as defined in ERISA) to occur or the occurrence of any other event which
could reasonably be expected to be the basis for PBGC to assert a material
liability against it or which could reasonably be expected to result in the
imposition of a Lien on its properties or assets. Borrower will notify
Administrative Agent in writing promptly after any assertion or threat of any of
the following: the occurrence of any reportable event or the occurrence of any
other event which indicates that a Plan may not be financially sound or which
could reasonably be expected to be the basis for PBGC to assert a material
liability against it or impose a Lien on any of its or its Subsidiaries
properties or assets.

          4.14.3 Environmental. Borrower will, and will cause each of its
Subsidiaries to, comply in all respects with the Environmental Control Statutes,
except to the extent that the failure to be in such compliance could not
reasonably be expected to have or cause a Material Adverse Effect. Borrower (a)
will notify Administrative Agent when the EPA, any state or local agency or any
other Person provides oral or written notification to it with regard to an
actual or imminently threatened removal, spill, release or discharge of
hazardous or toxic wastes, hazardous or toxic substances or petroleum products
in violation of any Environmental Control Statute, and (b) will notify
Administrative Agent in detail immediately upon the receipt by it of an
assertion of any material liability under the Environmental Control Statutes, or
any actual or alleged failure to comply with or perform in any material respect,
material breach or material violation under any such laws or regulations.

     4.15     Further Actions.

          4.15.1 Additional Pledged Shares. Borrower will cause the Guarantor to
execute, deliver and record amendments or supplements to its Pledge Agreement or
other similar agreements to effect a pledge to Administrative Agent for the
benefit of the Lenders of all of the Guarantor's now owned or hereafter acquired
capital stock of Borrower and at any time upon Administrative Agent's request
and in form and substance reasonably satisfactory to Administrative Agent, any
financing or continuation statements.

4.15.2 Further Assurances. From time to time, Borrower will execute and deliver
(or will cause to be executed and delivered) such supplements and amendments to
the Loan Documents and such further instruments as may be reasonably required to
effectuate the rights and remedies and Liens granted to the

                                       42
<PAGE>

Administrative Agent or the Lenders under, or to otherwise facilitate the
performance of, the Loan Documents.

     4.15.3 Estoppel Certificate. Upon Administrative Agent's reasonable
request, Borrower will consent (which consent will not be unreasonably withheld)
to execute, acknowledge and deliver (or, as appropriate, to cause the execution,
acknowledgement and delivery) to such Person as Administrative Agent may request
a statement in writing certifying as follows (to the best of its knowledge,
after due inquiry): (a) that the Loan Documents (as amended, if applicable) are
in full force and effect, and (b) that the payments under the Loan Documents
required to be paid by Borrower have been paid, and (c) the then unpaid
principal balance of Obligations, and (d) whether or not any Default is then
occurring under any of the Loan Documents and, if so, specifying each such
Default of which the signer may have knowledge. Unless Borrower otherwise
consents (which consent will not be unreasonably withheld, delayed or
conditioned), Administrative Agent must give Borrower at least ten (10) Business
Days to complete and deliver any such certificate. Borrower understands and
agrees that any such certificate delivered pursuant to this Section may be
relied upon by Administrative Agent, each Lender and, if different, by the
recipient thereof.

     4.15.4 Collateral Undertakings. a. Borrower will take, and cause each
Subsidiary to take, such actions as are necessary or as Administrative Agent or
the Required Lenders may reasonably request from time to time (including the
execution and delivery of guaranties, security agreements, pledge agreements,
mortgages, deeds of trust, financing statements and other agreements and
documents, the filing or recording of any of the foregoing, and the delivery of
stock certificates and other collateral with respect to which perfection is
obtained by possession) to ensure that (x) the Obligations are (i) secured by
substantially all of the assets of Borrower, except to the extent provided in
subsection 4.15.4.b or c. and (ii) guaranteed by all of its Subsidiaries, except
to the extent provided in subsection 14.15.4.b. including, promptly upon the
acquisition or creation thereof, any Subsidiary acquired or created after the
date hereof with the consent of the Required Lenders) by execution of a guaranty
substantially in the form of that certain Amended and Restated Domestic
Subsidiary Guaranty, dated as of the date hereof (as may hereafter be amended or
otherwise modified), issued by certain Domestic Subsidiaries to Administrative
Agent (each, a "Subsidiary Guaranty") and (y) the obligations of each such
Subsidiary under the applicable Subsidiary Guaranty are secured by substantially
all of the assets of such Subsidiary except to the extent provided in subsection
4.15.4.b or c.

          b. Borrower shall not be required to cause any UK Subsidiary to
     guaranty the Obligations or to pledge its assets for so long as such UK
     Subsidiary is not operating other than in connection with the wind down and
     dissolution of such UK Subsidiary. Borrower shall not be required to pledge
     more than 65% of the capital stock of any Foreign Subsidiary created or
     acquired after the date of this Agreement with the consent of the Required
     Lenders if such

                                       43
<PAGE>

     pledge would have material adverse tax consequences, and such Foreign
     Subsidiary shall not be required to guaranty the Obligations or pledge its
     assets to secure the Obligations to the extent (i) such guaranty or pledge
     would have material adverse tax consequences, or (ii) such guaranty or
     pledge would violate any law applicable to such Foreign Subsidiary.

          c. Neither Borrower nor its Subsidiaries shall be required to pledge,
     or grant of a security interest in their respective equity interests in
     Info4Cars or ChannelPoint so long as (i) the Organic Documents of such
     entity prohibit such pledge or grant and (ii) such equity interests are
     subject to that certain Negative Pledge Agreement dated as of June 26, 2001
     (as may hereafter be amended, restated or otherwise modified) by Borrower
     in favor of Administrative Agent. Neither Borrower nor its Subsidiaries
     shall be required to pledge, or grant a security interest in, any equity
     interest received in exchange for its respective equity interest in CCC
     ChoiceParts JV pursuant to a merger or consolidation of CCC ChoiceParts JV
     with and into an unrelated Person where CCC ChoiceParts JV is not the
     surviving entity or in an exchange of such equity interests between CCC
     ChoiceParts JV and an unrelated Person provided that (i) such transaction
     is permitted under this Agreement, is for reasonable consideration and on
     reasonable terms fully disclosed to the Lenders in writing at least 5
     Business Days prior to entering into a definitive agreement with respect to
     such transaction, (ii) the Organic Documents of such Person prohibit such
     pledge or grant, and (iii) Borrower or such Subsidiary enters into a
     negative pledge on or prior to the date of such transaction with respect to
     such equity interests in form and substance satisfactory to Administrative
     Agent.

     4.15.5   Bank Accounts.

          a. Borrower and Domestic Subsidiaries. Borrower will and will cause
     each Domestic Subsidiary to utilize Administrative Agent as its primary
     bank for cash management services. Borrower will not, and will not permit
     any Domestic Subsidiary to, maintain any deposit account or similar account
     (other than an account with the Administrative Agent) except (i) any such
     account that is subject to a Deposit Account Control Agreement
     substantially in the form of Exhibit 4.15.5 or ------ otherwise in form and
     substance reasonably satisfactory to Administrative Agent, or (ii) any --
     such accounts (that are not subject to Deposit Account Control Agreements)
     that do not, taken together, at any time have funds on deposit in excess of
     $100,000 in the aggregate or such greater amount as may be agreed to from
     time to time in writing by Administrative Agent (with the approval of the
     Required Lenders). Borrower further covenants and agrees that it will, and
     will cause each Domestic Subsidiary to transfer, not less frequently than
     on a weekly basis, from their respective deposit or similar accounts (other
     than any such accounts with the Administrative Agent) all collected funds
     in excess of $100,000 in the aggregate in such accounts, taken together, or
     such other amount as may be agreed to from time to time in writing by the
     Administrative Agent (with the approval of the Required

                                       44
<PAGE>

     Lenders), to a concentration account identified by and maintained with
     Administrative Agent.

          b. Foreign Subsidiaries. Borrower will not permit at any time all
     funds in all deposit accounts and similar accounts maintained (i) during
     the period from the Closing Date until and including March 31, 2002, by (A)
     CCC Canada, to exceed $100,000 in the aggregate, and (B) the UK
     Subsidiaries, to exceed $365,000 in the aggregate, and (ii) thereafter, by
     all Foreign Subsidiaries, to exceed $100,000 in the aggregate.

          4.16 Subordinated Indebtedness Notices. Borrower will promptly provide
     Administrative Agent with copies of any notices of default or acceleration
     received from any holder or trustee of, under or with respect to any
     Subordinated Indebtedness. Borrower will promptly provide Administrative
     Agent with copies of any notice of default or acceleration received by
     Guarantor with respect to the (i) Capricorn Indenture or Capricorn Notes or
     any related agreements and (ii) the Capital Infusion Notes, Capital
     Infusion Purchase Agreement or any related agreements.

          4.17 Other Information. Borrower will provide Administrative Agent
     with any other documents and information (financial or otherwise)
     reasonably requested by Administrative Agent or its counsel from time to
     time.

                                   ARTICLE 5
                               NEGATIVE COVENANTS

         Borrower hereby covenants and agrees, that, so long as any indebtedness
remains outstanding hereunder or any Commitment remains in effect, Borrower will
comply with the following negative covenants:

          5.1 [Intentionally Blank].

          5.2 Additional Indebtedness. Neither Borrower nor any of its
     Subsidiaries will create, incur, assume or suffer to exist any Funded Debt
     except as follows (collectively, the "Permitted Indebtedness"):

          a.       The Obligations hereunder; and

          b. Funded Debt incurred to purchase fixed or capital assets (other
     than Customer Equipment), consistent with the restrictions in Section 5.5
     hereof, provided, however, that (1) the aggregate amount of such asset
     acquisition indebtedness outstanding at any time, together with any other
     indebtedness outstanding under subsections "c." and "d." below may not
     exceed $7,500,000 in the aggregate, and (2) no such transaction otherwise
     causes a Default hereunder, and (3) such indebtedness is immediately
     included in the calculation of Funded Debt; and

          c. Funded Debt incurred under Capital Leases, consistent with the
     restrictions in Section 5.5 hereof, provided, however, that (1) no such

                                       45
<PAGE>

     transaction otherwise causes a Default hereunder, and (2) the aggregate
     principal amount of such indebtedness outstanding at any time, together
     with the any indebtedness outstanding under subsection "b." above and
     subsection "d." below, may not exceed $7,500,000 in the aggregate, and (3)
     such indebtedness is immediately included in the calculation of Funded
     Debt; and

          d. Funded Debt to purchase or lease Customer Equipment, consistent
     with the restrictions in Section 5.5 hereof, provided, however, that
     (1)no such transaction otherwise causes a Default hereunder, and (2) such
     indebtedness is immediately included in the calculation of Funded Debt, and
     (3)the aggregate principal amount of such outstanding indebtedness at
     any time, together with any indebtedness outstanding under subsections "b."
     and "c." above does not exceed $7,500,000 in the aggregate; and

          e. Funded Debt owing to Borrower or a Subsidiary of Borrower if, and
     only to the extent arising from loans or advances made by a Borrower or a
     Subsidiary permitted under Section 5.7 hereof;

          f. Funded Debt listed on Schedule 5.2 hereto and all refinancings,
     renewals, replacements, extensions and refundings thereof so long as the
     principal amount thereof is not increased; and

          g. Subordinated Indebtedness; and

          h. Guaranties to the extent permitted by Section 5.3 below; and

          i. Hedging Obligations incurred for bona fide hedging purposes and not
     for speculation.; and

          j. other unsecured Funded Debt, in addition to the Funded Debt listed
     above, in an aggregate amount not at any time to exceed $1,000,000.

          5.3 Guaranties. Borrower will not, and will not permit any Subsidiary
     to, guarantee, assume or otherwise agree to become liable in any way,
     either directly or indirectly, for any additional indebtedness or liability
     of any other Person, except as follows (collectively, the "Permitted
     Guaranties"): (a) in favor of Lenders (or in favor of Administrative Agent
     for the benefit of Lenders) on account of the Obligations or any other
     Permitted Indebtedness, or (b) to endorse checks or drafts in the ordinary
     course of business, or (c) guarantees or other contingent obligations to
     secure on behalf of Borrower or any other Subsidiary of Borrower,
     performance or payment bonds, surety, appeal or customs bonds, bids,
     tenders, contracts (excluding contracts for borrowed money), leases,
     franchises or public and statutory obligations in the ordinary course of
     such entity's business, or (d) to the extent that the Required Lenders
     through Administrative Agent otherwise consent in writing. Notwithstanding
     the foregoing exceptions, Borrower may not, and shall not permit any of its
     Subsidiaries to, become so liable in a manner that otherwise violates any
     covenant hereunder or that otherwise causes a Default hereunder.

                                       46
<PAGE>

          5.4 Loans. Borrower will not, and shall not permit any of its
Subsidiaries to, make any loans or advances to any other Person, except as
follows: (a) loans to employees and sales representative that do not at any time
in the aggregate outstanding exceed $500,000 among all such loans to all such
employees and sales representatives, and (b) security deposits and advance
payments or prepayments for products, services and expenses, in each instance
described in this Clause "c", in the ordinary course of Borrower's business and
(c) loans and advances that are otherwise permitted under Section 5.7.

          5.5 Liens and Encumbrances. Borrower will not, and shall not permit
any of its Subsidiaries to, create, permit or suffer the creation or existence
of any Liens on any of its property or assets (real or personal, tangible or
intangible), except as follows (collectively, the "Permitted Liens"):

          a. Liens arising in favor of sellers or lessors for indebtedness and
     obligations incurred to purchase or lease fixed or capital assets or
     Customer Equipment as permitted under subsection 5.2.b hereof or subsection
     5.2.c hereof or subsection 5.2.d, provided, that (1) such Liens secure only
     the indebtedness and obligations created thereunder (but not any related
     monetary obligations under non-compete arrangements) and are limited to the
     assets purchased or leased pursuant thereto, and (2) such fixed or capital
     assets do not constitute customized application software or systems
     integration software; and

          b. Liens for taxes, assessments or other governmental charges
     (federal, state or local) that are not yet delinquent or that are then
     being currently contested in good faith by appropriate proceedings
     diligently prosecuted, adequate reserves therefor in accordance with GAAP
     have been established and a stay of enforcement of any such Lien is in
     effect; and

          c. Pledges or deposits in the ordinary course of business to secure
     obligations under workmen's compensation, unemployment insurance or social
     security laws or similar legislation and deposits in the ordinary course of
     business securing liability to insurance carriers under insurance or
     self-insurance arrangements; and

          d. Deposits to secure performance or payment bonds, bids, tenders,
     contracts, leases, franchises or public and statutory obligations required
     in the ordinary course of business; and

          e. Deposits to secure surety, appeal or custom bonds required in the
     ordinary course of business; and

          f. Liens of carriers, warehousemen, mechanics, materialmen and
     landlords incurred in the ordinary course of business for sums not past due
     for a period of more than 30 days or for sums being currently contested in
     good faith by appropriate proceedings diligently prosecuted, adequate
     reserves therefor in accordance with GAAP have been established, and such
     Liens could not reasonably be expected to have or cause a Material Adverse
     Effect; and

                                       47
<PAGE>

          g. Easements, rights-of-way, restrictions and other similar
     encumbrances on real property of Borrower or any of its Subsidiaries that,
     independently and in the aggregate, do not (1) materially interfere with
     the occupation, use or enjoyment by such entity of the property or assets
     encumbered thereby in the normal course of business or (2) materially
     impair the value of the property subject thereto; and

          h. Liens listed on Schedule 5.5 hereof; and

          i. Liens in favor of Administrative Agent (for the benefit of the
     Lenders) as security for the Obligations.

          5.6 Transfer of Assets. Borrower will not, and will not permit any of
its Subsidiaries to, sell, lease, transfer or otherwise dispose of all or
substantially all of its assets except in the case of a Subsidiary to another
Restricted Subsidiary of Borrower and from any Subsidiary to Borrower. In
addition, Borrower will not, and will not permit any of its Subsidiaries to,
sell, lease, transfer or otherwise dispose of any of its assets other than as
follows: (a) obsolete equipment that is no longer useful in operations, and (b)
transfers of inventory in the normal and ordinary course of business for value
received, and (c) the sale or lease of Customer Equipment in the ordinary course
of business and (d) the disposition of (1) assets of the UK Subsidiaries in
connection with any wind-down and dissolution of the UK Subsidiaries and (2)
assets of any of the Inactive Subsidiaries in connection with any wind-down and
dissolution of any Inactive Subsidiary and (e) the sublease of any real estate
leased by Borrower or its Subsidiaries on commercially reasonable terms which
are disclosed in writing to the Administrative Agent at least two (2) Business
Days prior to such sublease, and (f) any other sale, lease or transfer of assets
having a value (which for these purposes means the greater of book value or fair
market value) not in excess of $250,000 in any fiscal year. Notwithstanding the
foregoing exceptions, Borrower may not, and shall not permit any of its
Subsidiaries to, dispose of any assets in a manner that otherwise violates any
covenant hereunder or that otherwise causes a Default hereunder.

5.7 Investments. Borrower will not, and will not permit any of its Subsidiaries
to, lend money or credit or make advances to any Person, or purchase or acquire
any stock, obligations or securities of, or any other interest in, or make any
capital contribution to, any Person, including any Acquisition (each of the
foregoing an "Investment" and collectively, "Investments"), other than the
following (collectively, the "Permitted Investments"):

          a. Cash Equivalent Investments; and

          b. bank deposits in the ordinary course of business to the extent
     permitted by Section 4.15.5; and

          c. Investments consisting of trade credit extended in the ordinary
     course of business and investments in securities of account debtors
     received pursuant to any plan of reorganization or similar arrangement upon
     the bankruptcy or insolvency of such account debtor; and

          d. Investments listed on Schedule 5.7; and

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<PAGE>

          e. Investments permitted by Section 5.4, and

          f. Investments by any Subsidiary in Borrower or by any Subsidiary in
     any other Restricted Subsidiary; and

          g. other Investments on and after the date of this Agreement not to
     exceed $7,500,000 in the aggregate including without limitation Investments
     by Borrower (directly or indirectly through another Subsidiary), in any
     Subsidiary, CCC ChoiceParts JV, CCC Enterstand JV, ChannelPoint and
     Info4Cars; provided, that no Investment otherwise permitted by this clause
     (g), shall be permitted to be made if, immediately before or after giving
     effect thereto, (i) any Event of Default or Default exists or would be
     caused by such Investment, or (ii) Borrower is not in compliance with each
     of the financial ratios and covenants set forth in Section 4.1 according to
     the most recent quarterly financial statements delivered to Administrative
     Agent and the Lenders pursuant to Section 4.2.2; provided, further, except
     as expressly provided in Section 4.15.4.b or c., that such Investments are
     evidenced by written promissory notes or Equity Securities pledged to
     Administrative Agent (for the benefit of the Lenders) pursuant to an
     agreement reasonably satisfactory to Administrative Agent or is otherwise
     pledged to the Administrative Agent pursuant to the Loan Documents; and

          h. Investments in the UK Subsidiaries, CCC Consumer and CCC Enterstand
     JV in an aggregate amount not to exceed $1,500,000 after the Closing Date
     provided that (i) all such Investments are used in connection with the
     wind-down of the operations of CCC Consumer, the UK Subsidiaries and CCC
     Enterstand JV and (ii) all such Investments are fully reserved in the
     financial statements provided to the Lenders on and after the Closing Date.

          5.8 New Ventures; Mergers; Acquisitions. Borrower will not, and will
not permit any of its Subsidiaries to (a) enter into any new business activities
not in a similar line to its current business, or (b) purchase or otherwise
acquire any partnership or joint venture interest in any Person (other than
those partnership or joint venture interests owned as of the date hereof and
described on Schedule 5.8 hereto), or (b) merge or consolidate with or into any
other corporation, partnership, limited liability company or other organization,
or (c) create or acquire (or cause or permit the creation or acquisition of) any
Subsidiary, or (d) make any other Acquisition.

          5.9 Transactions with Affiliates. Borrower will not and will not
permit any of its Subsidiaries to enter into any transaction or agreement with
any Subsidiary or Affiliate except as follows: (a) compensation arrangements in
the ordinary course of business with its officers and directors, and (b)
employee loans (if any) to the extent permitted under Section 5.4 hereof, and
(c) transactions among Borrower and its Subsidiaries to the extent permitted by
Section 5.6 and Section 5.7 hereof, and (d) reasonable dividends and
distributions (if any) to the extent permitted by Section 5.10 hereof, and (e)
reasonable and customary management or service fees and expenses (if any) to the
extent permitted under Section 5.12 hereof, and (f) tax sharing agreements
reasonably satisfactory to the Lenders, and (g) Investments to the extent
permitted under Sections 5.4 and 5.7, and (h) guaranties, if any, to the extent
permitted by Section 5.3

                                       49
<PAGE>

hereof, and (i) transactions and agreements between Borrower and any Restricted
Subsidiary otherwise permitted by this Agreement, and (j) transactions and
agreements otherwise permitted by this Agreement that are on terms that are no
less favorable than are obtainable from any Person which is not one of its
Affiliates.

     5.10 Dividends or Distributions. Borrower will not, and will not
permit Guarantor or any of their respective Subsidiaries to, declare or make
(directly or indirectly) any payment or distribution with respect to, or incur
any liability for the purchase, acquisition, redemption or retirement of, any of
their respective equity interests (including warrants therefor) or as a
dividend, return of capital or other payment or distribution of any kind to any
holder of any such equity interest with respect to its respective equity
interests other than (i) dividends to Borrower or to a Restricted Subsidiary of
Borrower from any other Subsidiary of Borrower, (ii) dividends by Guarantor of
Guarantor's common stock, (iii) dividends by Guarantor of other Equity
Securities of Guarantor with the written consent of the Required Lenders, the
terms of which do not require the payment of cash dividends or require
redemption thereof (earlier than 90 days after the date the Obligations are paid
in full) and are otherwise acceptable to the Required Lenders in their sole
discretion, and (iv) dividends to Guarantor by Borrower (A) to make the payments
to Guarantor described in Section 5.12 and (B) to make the payments described in
Section 5.18. Nothing in this Section 5.10 shall prohibit payments on or with
respect to the Capricorn Notes to extent such payments are permitted under
Section 5.18 or payments by CCC Capital Trust on or with respect to the
Capricorn Trust Preferred Securities issued by CCC Capital Trust made with the
proceeds of such payments (permitted by Section 5.18).

     5.11 Inactive Affiliate. Borrower will not permit any Inactive Subsidiary
to possess assets or property, receive proceeds of any Advance or conduct
business or operations; provided, that an Inactive Subsidiary in the process of
winding down may possess assets and property.

     5.12 Payment of Management Fees. Borrower will not, and will not permit any
of its Subsidiaries to, pay any funds or otherwise incur or accrue any
liabilities for any management or related services except (a) reasonable and
customary compensation to bona fide employees of such entity, and (b) pursuant
to a written management or services agreement with Borrower or another
wholly-owned Subsidiary of Borrower that is in form and substance reasonably
acceptable to Administrative Agent, and (c) pursuant to a written management,
services, expense-sharing, and/or tax-sharing agreement with CCC Information
Services Group Inc. ("Manager") that is in form and substance reasonably
acceptable to Administrative Agent ("Management Agreement"), and if, and only to
the extent that, (i) such management and service fees do not in the aggregate
exceed $50,000 in any fiscal year and (ii) no Default or Event of Default is
existing or would result from the payment of such management and service fees.

     5.13 Subordinated Indebtedness. Borrower shall not, and shall not permit
any of its Subsidiaries to, (a) make any redemption, prepayment, defeasance or
repurchase of any Subordinated Indebtedness or (b) make any payment in respect
of Subordinated Indebtedness other than payments expressly permitted by
subordination terms approved in writing by the Required Lenders. Borrower shall
not, and shall not permit Guarantor or any of their respective Subsidiaries to
(a) make any redemption, prepayment, defeasance or repurchase of the Capricorn
Notes or Capital Infusion Notes except to the extent permitted by Section 5.20,
or (b) make any

                                       50
<PAGE>

payment in respect of the Capricorn Notes other than as provided in Section 5.18
or with respect to the Capital Infusion Notes except to the extent permitted by
Section 5.20.

     5.14 Capital Expenditures. Borrower shall not permit the aggregate amount
of all Capital Expenditures (excluding expenditures under Capital Leases
existing as of the Closing Date, but including increases of expenditures under
such Capital Leases resulting from modifications or other changes to such
Capital Leases on or after the Closing Date, and expenditures under Capital
Leases entered into on or after the Closing Date) made by Borrower and its
Subsidiaries to exceed (i) $3,750,000 during calendar year 2001, (ii) $5,450,000
during calendar year 2002, (iii) $6,000,000 during calendar year 2003, and (iv)
$6,000,000 during the period commencing January1, 2004 through the Line of
Credit Maturity Date.

     5.15 Modifications to Organic Documents. Borrower will not, and will not
permit any of its Subsidiaries or any other Obligor to, amend or otherwise
modify any of its Organic Documents in any way which might reasonably be
expected to have a Material Adverse Effect, and, in any event, without providing
Administrative Agent and the Lenders with at least 30days' prior written notice
of any material amendment or modification. Borrower will not, and will not
permit any of its Subsidiaries or any other Obligor to, without at least 30days'
prior written notice to Administrative Agent, change its official name, its
operating names, or the names under which it executes contracts or conducts
business.

     5.16 Modifications to Material Relationships and Agreements. Borrower will
not, and will not permit any of its Subsidiaries to, amend, modify, cancel,
terminate or otherwise alter (a) any Subordinated Indebtedness (if and when any
such indebtedness exists), or (b) any agreement regarding the provision of
management services to Borrower or any such Subsidiary by a Person who is not
Borrower or any Subsidiary of Borrower (including, without limitation, the
Management Agreement, once executed). Borrower will not permit Guarantor or any
of its Subsidiaries to alter (i) the Capricorn Indenture or related agreement or
documents, or the terms of the Capricorn Notes or Capricorn Trust Preferred
Securities, and (ii) the Capital Infusion Notes, the Capital Infusion Purchase
Agreement or any related agreement or document, in each case of clause (i) or
(ii) above, in any manner which could reasonably be expected to adversely affect
the Lenders.

     5.17 Cancellation of Indebtedness. Borrower will not, and will not permit
any Subsidiary to, cancel any claim or debt owing to it, except for (i)
reasonable consideration or in the ordinary course of business and (ii)
cancellation of claims or debt in connection with the wind-down of any Inactive
Subsidiary any UK Subsidiary or CCC Enterstand JV, which cancellation is fully
reserved in the financial statements provided to the Lenders on and after the
Closing Date and which could not reasonably be expected to have a Material
Adverse Effect.

     5.18 Payments In Respect of Capricorn Indebtedness. Borrower will not, and
will not permit Guarantor or CCC Capital Trust, or any Subsidiary of Borrower or
Guarantor to make any payment, directly or indirectly, whether for repayment of
indebtedness, return on investment or otherwise, to Capricorn or its Affiliates
or any holder of the Capricorn Notes with respect to the Capricorn Notes other
than (i) regularly scheduled cash interest payments not to exceed $430,000 in
the aggregate per quarter until February 23, 2004, and $535,000 in the aggregate
per quarter after February 23, 2004, in each case, if, and only to the extent
that no Default or Event

                                       51
<PAGE>

of Default exists, or would result therefrom or (ii) scheduled interest paid in
kind (and not in cash, except in respect of fractional shares of the Capricorn
Notes which are required to be paid in cash pursuant to the Capricorn Indenture
not to exceed $25,000 per quarter in the aggregate without the prior written
consent of the Required Lenders). Borrower acknowledges and agrees that the cash
distributions permitted in clauses (i) and (ii) of this Section 5.18, shall be
deemed to be payments of interest from Borrower to Guarantor under the Capricorn
Inter-Company Note.

     5.19 Inconsistent Agreements. Borrower will not, and will not permit any
Obligor to, enter into any agreement after the date hereof containing any
provision which would (a) be violated or breached by any borrowing by Borrower
hereunder or by the performance by Borrower or any Obligor of any of its
obligations hereunder or under any other Loan Document, (b) prohibit Borrower or
any Subsidiary from granting to Administrative Agent, for the benefit of the
Lenders, a Lien on any of its assets or (c) create or permit to exist or become
effective any encumbrance or restriction on the ability of any Subsidiary to (i)
pay dividends or make other distributions to Borrower or any other Restricted
Subsidiary, or pay any indebtedness to Borrower or any other Restricted
Subsidiary, (ii) make loans or advances to Borrower or any Restricted Subsidiary
or (iii) transfer any of its assets or properties to Borrower or any Restricted
Subsidiary other than (a) this Agreement and the other Loan Documents, (b) any
agreements entered in the ordinary course of business governing any Liens or
Capital Lease otherwise expressly permitted hereby (in which case, any
prohibition or limitation shall only be applicable to the assets financed
thereby), (c) provisions of applicable law, (d) customary nonassignment
provisions as to the assets financed in any lease governing a leasehold interest
or in any other contracts which are not material to the business and operations
of the Borrower or its Subsidiaries which are a party to such agreement and (e)
customary restrictions and conditions contained in agreements relating to the
sale of all or substantially all of the stock or assets of such Subsidiary
pending such sale, provided such restrictions and conditions apply only to the
Subsidiary that is to be sold and such sale is expressly permitted hereunder.

     5.20 Capital Infusion. Upon the closing of this Agreement, Guarantor shall
have received at least $18,800,000 in net cash proceeds from the sale of
Guarantor Common Stock and Capital Infusion Notes to the Capital Infusion
Investors pursuant to the Capital Infusion Purchase Agreement. The Capital
Infusion Notes shall be on terms satisfactory to the Administrative Agent and
the Lenders and shall have been subordinated in right of payment to the
Obligations pursuant to the Capital Infusion Subordination Agreement. Upon the
closing of this Agreement, Borrower shall have received from Guarantor at least
$18,800,000 of such net cash proceeds (the "Capital Infusion") in exchange for
the issuance of the Capital Infusion Inter-Company Note. The Capital Infusion
Inter-Company Note shall be on terms satisfactory to the Administrative Agent
and the Lenders and shall be subordinated in right of payment to the Obligations
pursuant to the Inter-Company Note Subordination Agreement. Borrower shall make
a prepayment of at least $18,800,000 of such net cash proceeds upon the closing
of this Agreement, and such net cash proceeds shall be applied upon closing to
the Advances and other amounts owed to the Lenders under this Agreement and the
Previous Credit Facility Agreement in such order as Administrative Agent shall
determine. Such prepayment shall not permanently reduce the Line of Credit
Commitment. If the Rights Offering is not completed within 75 days following the
Closing Date and the Capital Infusion Notes are to be surrendered in payment for
junior securities of the Guarantor pursuant to Section 4.2(b) of the Capital
Infusion Purchase Agreement or otherwise, then such junior securities (other
than Guarantor Common Stock) shall

                                       52

<PAGE>

be subordinated in right of payment to the Obligations pursuant to the Capital
Infusion Subordination Agreement, shall not require the payment of principal,
interest, dividends or other amounts, or require redemption thereof earlier than
180 days after the date the Obligations are paid in full and this Agreement
terminates, and shall otherwise have terms, covenants and conditions that are
otherwise reasonably acceptable to the Lenders ("Capital Infusion Subordinated
Junior Securities"). Borrower shall not, and shall not permit Guarantor or any
of their respective Subsidiaries to (a) make any redemption, prepayment,
defeasance or repurchase of the Capital Infusion Notes or any other subordinated
indebtedness referred to in the Capital Infusion Subordination Agreement except
to the extent expressly permitted by the Capital Infusion Subordination
Agreement, or (b) make any payment in respect of the Capital Infusion Notes or
any other subordinated indebtedness referred to in the Capital Infusion
Subordination Agreement except to the extent expressly permitted by the Capital
Infusion Subordination Agreement. Borrower shall not be required to make a
prepayment of any net cash proceeds received from (i) the sale of Guarantor
Common Stock pursuant to the Rights Offering (except for the Capital Infusion
Investors' deemed participation pursuant to their pro rata exercise under the
Capital Infusion Purchase Agreement) up to $11,511,140.50, or (ii) the Capital
Infusion Surplus Investments. Notwithstanding the foregoing, Borrower
understands and agrees that, after the consummation of the Rights Offering or,
if the Rights Offering is not consummated following the issuance of the Capital
Infusion Subordinated Junior Securities, Guarantor must have received and not
repaid at least $18,800,000 in new investments in Guarantor pursuant to the
Capital Infusion Purchase Agreement and/or Rights Offering evidenced by some
combination of Guarantor Common Stock and Capital Infusion Subordinated Junior
Securities. Upon the request of the Administrative Agent or any Lender, an
Authorized Officer of Borrower will promptly certify to Administrative Agent and
the Lenders the cash inflows and outflows and issuance of securities related to
the Capital Infusion Purchase Agreement and Rights Offering.

                                   ARTICLE 6
                                RIGHT OF SET OFF

     6.1 Right of Set-Off. Administrative Agent and each Lender are hereby
authorized at any time and from time to time during the occurrence and
continuance of an Event of Default hereunder (unless expressly prohibited by
applicable law) to set-off and apply any and all deposits (general or special,
time or demand, provisional or final) and other indebtedness at any time held or
owing by Administrative Agent or any Lender (or any of Affiliate of
Administrative Agent or any Lender) to or for the credit or the account of
Borrower against any and all of the indebtedness and monetary obligations of
Borrower now or hereafter existing under the Loan Documents, or any other
evidence of indebtedness originated, acquired or otherwise held by
Administrative Agent or any Lender, irrespective of whether Administrative Agent
or such Lender shall have made any demand under the Loan Documents or other
indebtedness and although such obligations may be unmatured. Administrative
Agent and each Lender agree to notify Borrower within a commercially reasonable
time after any such set-off and application made by Administrative Agent or such
Lender (as applicable); provided, however, that the failure to give such notice
shall not in any way affect the validity of such set-off and application.

     6.2 Additional Rights. The rights of Administrative Agent and each Lender
under this Article6 are in addition to the other rights and remedies (including,
without limitation, other

                                       53

<PAGE>
rights of set-off) that Administrative Agent and Lenders may have by contract,
at law, or otherwise.

                                   ARTICLE 7
                              DEFAULT AND REMEDIES

     7.1 Events of Default. Each of the following events separately constitutes
an independent Event of Default hereunder:

     7.1.1 Payment Obligations. If any payment of principal, interest or other
sum payable to Administrative Agent or any Lender under any Loan Document
(including any Note) is not received by Administrative Agent on the date such
payment is due and payable and, with respect to interest or sums other than
principal, such amount remains unpaid for three Business Days.

     7.1.2 Representations and Warranties. If any representation, warranty or
other statement made in any Loan Document, or in any written report, schedule,
exhibit, certificate, agreement, or other document given by or on behalf of
Borrower or any other Obligor (or otherwise furnished in connection herewith)
when made was misleading or incorrect in any material respect.

     7.1.3 Certain Covenants. If Borrower defaults in or fails to observe any of
the covenants set forth in Section 4.1 hereof or Article 5 hereof.

     7.1.4 Other Covenants in Loan Documents. If Borrower or any other Obligor,
defaults in the full and timely performance when due of any other covenant or
agreement (not constituting an Event of Default under any other provision of
this Section 7.1) contained in any Loan Document (or in any other document or
agreement now or hereafter executed or delivered in connection herewith), and
such default remains uncured for a period of twenty (20) days.

     7.1.5 Default Under Other Agreements. Borrower, or any of its Subsidiaries
(other than the UK Subsidiaries, so long as such Funded Debt is non-recourse to
the Borrower and its Restricted Subsidiaries) or Guarantor (A) fails to make any
payment in respect of any indebtedness, having an aggregate principal amount
(including undrawn committed or available amounts and including amounts owing to
all creditors under any combined or syndicated credit arrangement) of more than
$1,000,000 (or its equivalent in any other currency) when due (whether by
scheduled maturity, required prepayment, acceleration, demand, or otherwise) and
such failure continues after the applicable grace or notice period, if any,
specified in the relevant document on the date of such failure; or (B) fails to
perform or observe any other condition or covenant, or any other event shall
occur or condition exist, under any agreement or instrument relating to any such
indebtedness or obligations, and such failure continues after the applicable
grace or notice period, if any, specified in the relevant document on the date
of such failure and a waiver has not been given by the requisite holder (or
holders) of such indebtedness with respect to such failure, if the effect of
such failure, event or condition is to cause, or to permit the holder or holders
of such Indebtedness or beneficiary or beneficiaries of such indebtedness (or a
trustee or agent on behalf of such holder or holders or beneficiary or
beneficiaries) to cause such indebtedness to be declared to be due and payable
prior to its stated maturity, or such obligation

                                       54
<PAGE>

to become payable; provided, however, that there shall not be an Event of
Default under this Section 7.1.5 so long as at the time of such occurrence, (i)
the holder of any such defaulted indebtedness is not actively pursuing its
remedies or (ii) Borrower or any of its Subsidiaries, as the case may be, is
disputing the payment of such indebtedness in good faith by appropriate
proceedings.

          7.1.6 Default Under Material Agreements with Other Parties. If any
event of default (as described or defined therein, which term shall include any
notice and cure periods provided therein) occurs or exists under the provisions
of any material agreement to which Borrower, any of its Subsidiaries, or the
Guarantor, is a party and such default is reasonably likely to have a Material
Adverse Effect.

          7.1.7 [Intentionally Blank].

          7.1.8 Change of Control. If (i) CCC Information Services Group Inc.
ceases to own and control 100% of each class of equity securities of Borrower;
or (ii) any Person or group of Persons (other than Capricorn and White River or
their Affiliates, but not their respective successors or assigns) within the
meaning of Section 13(d)(3) of the 1934 Act and the rules and regulations
promulgated thereunder shall, after the Closing Date, acquire beneficial
ownership, directly or indirectly, of securities of the Guarantor representing
fifty percent (50%) of the combined outstanding voting power of all securities
of the Guarantor entitled to vote in the election of directors, other than
securities having such power only by reason of the happening of a contingency
(hereinafter called a "Controlling Person") unless Administrative Agent shall
receive notice from Borrower and the Guarantor, within ten (10) days of such
acquisition, that the Board of Directors of the Guarantor has no objection to
such acquisition; or (iii) a majority of the Board of Directors of the Guarantor
shall cease for any reason to consist of (A) individuals who on the Closing Date
were serving as directors of the Guarantor and (B) individuals who subsequently
become members of the Board if such individuals' nomination for election or
re-election to the Board of Directors is recommended or approved by a majority
of the Board of Directors of the Guarantor. For purposes of clause (ii) above, a
Person or group shall not be a Controlling Person if such Person or group holds
voting power in good faith and not for the purpose of circumventing this Section
as an agent, bank, broker, nominee, trustee, or holder of revocable proxies
given in response to a solicitation, for one or more beneficial owners who do
not individually, or, if they are a group acting in concert, as a group, have
the voting power specified in clause (ii).

          7.1.9 Government Action.

               a. If custody or control of any substantial part of the property
          of Borrower is assumed by any governmental agency or any court of
          competent jurisdiction at the instance of any governmental agency.

               b. If any governmental regulatory authority or judicial body
          makes any other final nonappealable determination that could
          reasonably be expected to have or cause a Material Adverse Effect.

                                       55
<PAGE>

          7.1.10 Insolvency. If Guarantor, Borrower or any of its Subsidiaries
becomes insolvent, bankrupt or generally fails to pay its debts as such debts
become due; or if Guarantor, Borrower or any of its Subsidiaries (a) is
adjudicated insolvent or bankrupt in any proceeding under any bankruptcy or
insolvency law, or (b) admits in writing an inability to pay its, his or her
debts, or (c) comes under the authority of a custodian, receiver or trustee with
respect to substantially all of its property (or one is appointed for
substantially all of its, his or her property), or (d) makes an assignment for
the benefit of creditors, or (e) has commenced against it, him or her any
proceedings under any law related to bankruptcy, insolvency, liquidation,
dissolution or the reorganization, readjustment or release of debtors that is
either not contested or if contested is not dismissed or stayed within ninety
(90) calendar days after the commencement thereof or an order for relief is
entered against it in any involuntary bankruptcy proceeding, or (f) commences or
institutes any proceedings under any law related to bankruptcy, insolvency,
liquidation, dissolution or the reorganization, readjustment or release of
debtors, or (g) by any act or failure to act indicates consent to, approval of
or acquiescence in any of the foregoing; provided, however, that an Event of
Default under this Section 7.1.10 shall not be deemed to occur if any event
described above occurs and involves (i) a Subsidiary of Borrower that has a
gross asset value less than $5,000,000 or (ii) a Subsidiary of Borrower that at
the time of such event has probable liabilities which do not exceed its gross
asset value by more than $5,000,000 (each an "Immaterial Subsidiary").

          7.1.11 Loss or Revocation of Guaranty. If Guarantor or any Restricted
Subsidiary at any time revokes (or attempts to revoke) the Guaranty or
Subsidiary Guaranty or its continuing obligations thereunder, or if the Guaranty
or Subsidiary Guaranty at any time does not constitute a legal, valid, binding
and enforceable obligation of Guarantor or such Restricted Subsidiary unless
such Restricted Subsidiary is released from the Subsidiary Guaranty or dissolved
pursuant to the Loan Documents.

          7.1.12 Additional Liabilities. If (a) any judgment, writ, warrant,
attachment or execution or similar process that calls for payment or presents
liability in excess of $1,000,000 is rendered, issued or levied against
Borrower, any of its Subsidiaries or any of their respective properties or
assets and such liability is not paid, waived, stayed, vacated, discharged,
settled, satisfied or fully bonded within sixty (60) calendar days after it is
rendered, issued or levied or (b) any judgments, writs, warrants, attachments,
settlements or executions or similar processes that call for payment or present
liability which is, individually or in the aggregate, in excess of $7,500,000
(in excess of insurance proceeds paid) is rendered, issued or levied against the
Borrower, any of its Subsidiaries or any of their respective properties or
assets.

          7.1.13 Material Adverse Change. If a Material Adverse Change has
occurred with respect to Borrower and its Subsidiaries taken as a whole or the
Guarantor and its Subsidiaries (taken as a whole) from the condition set forth
in the financial statements furnished to Lenders for the fiscal year ended
immediately prior to the Closing Date, or from the condition of Borrower and its
Subsidiaries (taken as a whole) or the Guarantor most recently disclosed to
Lenders in any other manner.

          7.1.14 Invalidity of Collateral Security Documents, etc. Any
Collateral Security Document shall cease to be in full force and effect
otherwise than pursuant to its terms; or Borrower, any Subsidiary or Obligor (or
any Person by, through or on behalf of Borrower, any

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<PAGE>

Subsidiary or Obligor) shall contest in any manner the validity, binding nature
or enforceability of any Collateral Security Document or Borrower or any
Subsidiary shall make payment on any Subordinated Indebtedness which is
prohibited under the relevant subordination terms.

          7.1.15 Capricorn Indenture; Capital Infusion Notes. Any subordination
provision in the Capricorn Indenture, Capricorn Notes, Capricorn Inter-Company
Note, Inter-Company Note Subordination Agreement or related documents, or in any
Capital Infusion Notes, Capital Infusion Inter-Company Note, Capital Infusion
Subordination Agreement or related documents, shall cease to be in full force
and effect, or Borrower or any other Person shall contest in any manner the
validity, binding nature or enforceability of any such provision.

          7.1.16 Pension Plans. (i) Institution of any steps by Borrower or any
other Person to terminate a pension benefit Plan if as a result of such
termination Borrower could be required to make a contribution to such Plan, or
could incur a liability or obligation to such Plan, in excess of $1,000,000;
(ii) a contribution failure occurs with respect to any pension benefit Plan
sufficient to give rise to a Lien under Section 302(f) of ERISA; or (iii) there
shall occur any withdrawal or partial withdrawal from a multiemployer plan (as
defined in Section 4001 of ERISA) and the withdrawal liability (without
unaccrued interest) to multiemployer plans as a result of such withdrawal
(including any outstanding withdrawal liability that Borrower and the Controlled
Group have incurred on the date of such withdrawal) exceeds $1,000,000.

     7.2  Remedies.

          7.2.1 General; Acceleration. Upon the occurrence of any Event of
Default and at any time thereafter during the continuance of such Event of
Default, at the election of Required Lenders, and by notice to Borrower (except
if an Event of Default described in Section 7.1.10 hereof has occurred, in which
case acceleration shall occur automatically with respect to the entire
indebtedness and without notice), Lenders may accelerate the Line of Credit
Maturity Date and may declare all or any portion of the indebtedness of Borrower
to Lenders (hereunder or otherwise, but including the unpaid balance of
principal, interest and fees hereunder) to be immediately due and payable. Upon
any such declaration, Lenders and Administrative Agent (for the benefit of
Lenders) will have the immediate right to enforce and realize upon any
collateral security granted in connection herewith in any manner or order that
the Required Lenders or Administrative Agent (at the direction of Required
Lenders) deem expedient without regard to any equitable principles of
marshalling or otherwise.

          7.2.2 Other. In addition to any rights granted hereunder or in any
other Loan Document, each Lender and Administrative Agent will have all other
rights and remedies granted by any applicable law (including the rights of a
secured party under the UCC), and all rights and remedies will be cumulative in
nature.

                                   ARTICLE 8
                              ADMINISTRATIVE AGENT

     8.1 Appointment, Authorization and Grant of Authority. Each Lender hereby
irrevocably designates and appoints LaSalle National Bank as Administrative
Agent of such Lender to act as specified in this Agreement and the other Loan
Documents, and each such

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Lender hereby irrevocably authorizes LaSalle National Bank (in its capacity as
Administrative Agent) to take actions on behalf of such Lender, to exercise such
powers and to perform such other duties as are expressly delegated to
Administrative Agent by the terms of this Agreement and the other Loan
Documents, together with all such other powers and authority as are reasonably
incidental thereto. Without limiting the generality of the foregoing,
Administrative Agent (on behalf of each Lender) is authorized (a) to execute
each Loan Document (other than this Agreement, but including, without
limitation, all financing statements, continuation statements and other
collateral agreements and documents) for and on behalf of each Lender, and (b)
to accept each Loan Document and all other agreements, documents, instruments,
certificates and opinions reasonably required to implement the intent of the
parties to this Agreement, and (c) to file and record all financing statements,
continuation statements and other collateral agreements and documents, and (d)
to receive and deliver communications and notifications to Lenders and to
Borrower, and (e) to receive and distribute payments and Advances between
Lenders and Borrower, and (f) notwithstanding any provision in any other Loan
Document, to release (or to evidence the release of) any Collateral from any
Lien granted by any Obligor in favor of the Administrative Agent (for the
benefit of the Lenders) to the extent the sale or transfer of such Collateral is
expressly permitted by Section 5.6 of this Agreement and does not violate any
covenant of this Agreement or otherwise cause a Default. Administrative Agent
will release (or evidence the release of) any Collateral, from any Lien granted
by any Obligor to Administrative Agent (for the benefit of the Lenders) to the
extent such Collateral is sold or transferred to a third party pursuant to a
sale that is expressly permitted by clauses "(a)" or "(f)" of this Agreement and
provided that such sale or transfer does not violate any covenant under this
Agreement or otherwise cause a Default hereunder. The duties and
responsibilities of Administrative Agent shall be ministerial and administrative
in nature. Notwithstanding any provision to the contrary in any Loan Document,
Administrative Agent (a) shall not have any duties or responsibilities other
than those expressly set forth in the Loan Documents (which duties and
responsibilities shall be subject to the limitations and qualifications set
forth in this Article), and (b) shall not have any fiduciary relationship with
any Lender; and no implied covenants, functions, responsibilities, duties,
obligations or liabilities shall be read into the Loan Documents or otherwise
exist against Administrative Agent.

     8.2 Acceptance of Appointment. LaSalle National Bank hereby accepts such
appointment and agrees to act as such Administrative Agent upon the express
terms and conditions (but subject to the limitations and qualifications) set
forth in this Article.

     8.3 Administrative Agent's Relationship with Borrower. The provisions of
this Article are solely for the benefit of Administrative Agent and Lenders, and
Borrower shall not have any rights as a third party beneficiary (or otherwise)
under this Article. In performing its functions and duties under the Loan
Documents, Administrative Agent shall act solely as an agent of the Lenders, and
Administrative Agent does not assume (and shall not be deemed to have assumed)
any obligation or relationship of agency or trust with or for Borrower.

     8.4 Non-Reliance on Administrative Agent and Other Lenders. Each Lender
expressly acknowledges and agrees (a) that Administrative Agent (and its
directors, officers, employees, agents, attorneys-in-fact and Affiliates) have
not made any representations or warranties to such Lender and (b) that no act by
Administrative Agent hereinafter taken (including, without limitation, any
review of the affairs of Borrower or other Obligor) shall be

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<PAGE>

deemed to constitute any representation or warranty by Administrative Agent to
any Lender. Each Lender represents to Administrative Agent that it
(independently and without any reliance upon Administrative Agent or any other
Lender, and based upon such documents and information as it has deemed necessary
or appropriate) has made its own appraisal, investigation and credit analysis of
the business, assets, operations, properties, financial and other condition,
prospects and creditworthiness of Borrower and other Obligor and has made its
own decision to make its Advances hereunder and to enter into this Agreement.
Each Lender also covenants and represents that it (independently and without any
reliance upon Administrative Agent or any other Lender, and based upon such
documents and information as it shall deem necessary or appropriate) will
continue to make its own credit analysis, appraisals and decisions in taking or
not taking action under this Agreement, and will continue to make such
investigations as it deems necessary or appropriate to inform itself as to the
business, assets, operations, properties, financial and other condition,
prospects and creditworthiness of Borrower and other Obligor. Except as
otherwise expressly provided in the Loan Documents, Administrative Agent shall
not have any duty or responsibility (a) to keep any Lender informed as to the
performance or observance by Borrower or other Obligor of its obligations under
the Loan Documents, or (b) to inspect the books or properties of Borrower or
other Obligor, or (c) to provide any Lender with any credit or other information
concerning the business, operations, assets, properties, financial and other
condition, prospects or creditworthiness of Borrower which may come into the
possession of Administrative Agent (or any of its officers, directors,
employees, agents, attorneys-in-fact or Affiliates). Administrative Agent will
make reasonable efforts to furnish to the Lenders material information
concerning Borrower of which Administrative Agent has actual knowledge; however,
in the absence of gross negligence, willful misconduct or fraud, Administrative
Agent shall not be liable to any Lender for any failure to relay or furnish to
such Lender any such information.

     8.5 Reliance by Administrative Agent. Administrative Agent shall be
entitled to rely and act (and shall be fully protected in relying and acting)
upon any note, writing, resolution, instrument, report, notice, consent,
certificate, affidavit, letter, request, telecopy or other electronic facsimile
transmission, telex, telegram, cable, teletype, electronic transmission by
modem, computer disk or any other message, statement, order or other writing,
conversation or communication believed by Administrative Agent in good faith to
be genuine and correct and to have been signed, sent or made by the proper
Person or Persons. Administrative Agent shall not be bound to ascertain or
inquire as to the satisfaction, performance or observance of any of the terms,
provisions, covenants or conditions of or the accuracy of any statements or
representations in any Loan Document on the part of Borrower. Administrative
Agent may deem and treat the stated payee of any Note as the holder thereof for
all purposes under the Loan Documents unless and until Administrative Agent has
received and accepted an assignment and assumption agreement relating thereto in
form and substance acceptable to Administrative Agent.

     8.6 Delegation of Duties; Additional Reliance by Administrative Agent.
Administrative Agent may consult with, employ and perform any of its duties
under the Loan Document by or through agents, attorneys-in-fact, legal counsel,
independent public accountants and other experts. Administrative Agent shall not
be responsible for the negligence or misconduct of any such Persons selected by
Administrative Agent with reasonable care, and Administrative Agent shall be
fully protected in any action or inaction taken by it in good faith in reliance
upon or in accordance with the advice or statements of legal counsel (including,
without

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<PAGE>

limitation, counsel to Borrower), independent accountants and other experts
selected by Administrative Agent.

     8.7 Acting on Instructions of Lenders. Administrative Agent shall be
entitled to act or refrain from acting (and shall be fully protected in acting
or refraining from acting) under the Loan Documents in accordance with a written
request of or written instructions from the Required Lenders. Administrative
Agent shall also be entitled to refrain from acting (and shall be fully
protected in refraining from acting) under the Loan Documents unless
Administrative Agent first (a) receives such advice or concurrence of the
Required Lenders as Administrative Agent deems appropriate or (b) is indemnified
to its satisfaction by the Lenders against any and all liability and expense
which it may incur by reason of taking or continuing to take any such action.
Except as otherwise expressly stated in the Loan Documents, all determinations
by, requests by and other references to "Lenders" means the Required Lenders,
and any requests or instructions by the Required Lenders (and any action or
inaction by Administrative Agent pursuant thereto) shall be binding upon all the
Lenders.

     8.8 Actions Upon Occurrence of Default or Event of Default. Each Lender
will use its best efforts to notify Administrative Agent immediately in writing
upon becoming aware of the occurrence of any Default or Event of Default.
Administrative Agent shall not be deemed to have knowledge or notice of the
occurrence of any Default or Event of Default hereunder unless Administrative
Agent has received notice from a Lender or Borrower referring to this Agreement,
describing such Default or Event of Default, and stating that such notice is a
"notice of default." If Administrative Agent receives any such notice of
default, then Administrative Agent shall use its best efforts to give notice
thereof to each Lender as soon as reasonably practical. Upon the occurrence of
any Default or Event of Default, the Lenders shall promptly consult with one
another in an attempt to agree upon a mutually acceptable course of conduct. In
the absence of unanimous agreement among the Lenders as to the appropriate
course of conduct, Administrative Agent shall exercise rights and take such
other action on behalf of all Lenders with respect to such Default or Event of
Default as directed by the Required Lenders. Unless and until Administrative
Agent shall have received such directions from the Lenders (or, as applicable,
the Required Lenders), Administrative Agent may (but shall not be obligated to)
take such action (or refrain from taking such action) with respect to such
Default or Event of Default as Administrative Agent shall deem advisable in the
best interests of the Lenders.

     8.9 Administrative Agent's Rights as Lender in Individual Capacity.
Administrative Agent (and its Affiliates) may make loans to, may accept deposits
from, may issue letters of credit on behalf of, and may otherwise generally
engage (and continue to engage) in any kind of business with Borrower or other
Obligor as though Administrative Agent were not Administrative Agent under the
Loan Documents. With respect to any Advances made by Administrative Agent as a
Lender hereunder and all obligations owing to it as a Lender under the Loan
Documents, Administrative Agent shall have the same rights, powers, duties and
obligations under the Loan Documents as any other Lender and may exercise such
rights, powers, duties and obligations as though it were not Administrative
Agent hereunder. To the extent that Administrative Agent is a Lender hereunder,
the terms "Lender," "Lenders" and "Required Lenders" shall include
Administrative Agent in its individual capacity.

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<PAGE>
     8.10 Advances By Administrative Agent. Administrative Agent will promptly
notify each Lender of its receipt of any Advance Request and of the amount of
such Lender's Pro Rata share of the requested Advance. Each Lender will make the
amount of its Pro Rata share of each Advance available to Administrative Agent
for the account of Borrower at Administrative Agent's Payment Office by 11:00
a.m. (Central Time) on the Settlement Date requested by Borrower in funds
immediately available to Administrative Agent. The proceeds of all such Advances
will then be made available to Borrower by Administrative Agent in accordance
with this Agreement. The failure of any Lender to make any Advance on any
Settlement Date shall not relieve any other Lender of any obligation hereunder
to make an Advance on such Settlement Date, but no Lender shall be responsible
for the failure of any other Lender to make the Advance to be made by such other
Lender on any Settlement Date. Unless Administrative Agent has been notified in
writing by a Lender prior to the Settlement Date for any Advance that such
Lender will not make the amount constituting its Pro Rata share of such Advance
available to Administrative Agent on or prior to such applicable Settlement
Date, then Administrative Agent may (but shall not be required to) assume that
such Lender will make such amount available to Administrative Agent in
immediately available funds on or before such Settlement Date, and in reliance
upon such assumption, Administrative Agent may make available to Borrower a
corresponding amount on behalf of such Lender. If the amount of such Pro Rata
share is not made available to Administrative Agent in immediately available
funds by a Lender until after the applicable Settlement Date, then such Lender
shall pay to Administrative Agent on demand and in immediately available funds
an amount equal to the result of the following equation (which shall be in
addition to the amount of such Lender's Pro Rata share of such Advance): the
product of (a) the average (computed for the period determined under clause (c)
below) of the weighted average Federal Funds Rate as determined by
Administrative Agent during each day included in such period, multiplied by (b)
the amount of such Lender's Pro Rata share of such Advance, multiplied by (c) a
fraction (i) the numerator of which is the number of days that elapsed from and
including such Settlement Date to and including the date on which such Lender's
Pro Rata share of such Advance is actually received by Administrative Agent in
immediately available funds and (ii) the denominator of which is 360. A
statement from Administrative Agent submitted to any Lender with respect to any
amounts owing under this Section shall be conclusive (absent manifest error) as
to the amount owed to Administrative Agent by such Lender. If such Lender's Pro
Rata share is not actually received by Administrative Agent in immediately
available funds within three (3) Business Days after the applicable Settlement
Date for such Advance, then Administrative Agent shall be entitled to recover
from such Lender, on demand, the amount of such Pro Rata share with interest
thereon for the entire such period since the Settlement Date at the highest
interest rate per annum (including the applicable Rate Margin) then applicable
under the Line of Credit Facility.

     8.11 Payments to Lenders. Promptly after receipt in immediately available
funds from Borrower of any payment of principal, interest or any fees or other
amounts due to any Lender under the Loan Documents, Administrative Agent shall
distribute to each Lender that Lender's Pro Rata share of such funds so
received. Unless Administrative Agent receives notice from Borrower prior to the
date on which any payment is due to the Lenders that Borrower will not make such
payment in full as and when required, Administrative Agent may assume that
Borrower has made such payment in full to Administrative Agent on such date in
immediately available funds and Administrative Agent may (but shall not be so
required), in reliance upon such assumption, distribute to each Lender on such
due date an amount equal to the amount then

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<PAGE>

due such Lender. If and to the extent Borrower has not made such payment in full
to Administrative Agent, each Lender shall repay to Administrative Agent on
demand such amount distributed to such Lender, together with interest thereon at
the Federal Funds Rate for each day from the date such amount is distributed to
such Lender until the date repaid.

     8.12 Pro-Rata Sharing of Setoff Proceeds. If, other than as expressly
provided elsewhere herein, any Lender shall obtain on account of the Advances
made by it any payment (whether voluntary, involuntary, through the exercise of
any right of set-off, or otherwise) in excess of its Pro Rata share, such Lender
shall immediately (a) notify Administrative Agent of such fact, and (b) purchase
from the other Lenders such participations in the Advances made by them as shall
be necessary to cause such purchasing Lender to share the excess payment pro
rata with each of them; provided, however, that if all or any portion of such
excess payment is thereafter recovered from the purchasing Lender, such purchase
shall to that extent be rescinded and each other Lender shall repay to the
purchasing Lender the purchase price paid therefor, together with an amount
equal to such paying Lender's ratable share (according to the proportion of (i)
the amount of such paying Lender's required repayment to (ii) the total amount
so recovered from the purchasing Lender) of any interest or other amount paid or
payable by the purchasing Lender in respect of the total amount so recovered.
Borrower agrees that any Lender so purchasing a participation from another
Lender may, to the fullest extent permitted by law, exercise all its rights of
payment (including the right of set-off) with respect to such participation as
fully as if such Lender were the direct creditor of Borrower in the amount of
such participation. Administrative Agent will keep records (which shall be
conclusive and binding in the absence of manifest error) of participations
purchased under this Section and will in each case notify the Lenders following
any such purchases or repayments. Any Lender having outstanding both Advances
and other indebtedness owing from Borrower at any time a right of set-off is
exercised by such Lender, such Lender shall apply the proceeds of such set-off
first to such Advances until its Advances are reduced to zero, and thereafter to
its other indebtedness.

     8.13 Limitation on Liability of Administrative Agent. Administrative Agent
(and its directors, officers, employees, agents, attorneys-in-fact and
Affiliates) shall not be liable to any Lender for any action taken or inaction
by Administrative Agent or such Person under or in connection with any Loan
Document, except to the extent of foreseeable actual losses resulting directly
and exclusively from Administrative Agent's own gross negligence, willful
misconduct or fraud. Without limiting the generality of the foregoing,
Administrative Agent (and its directors, officers, employees, agents,
attorneys-in-fact and Affiliates) shall not be liable, responsible or have any
duty with respect to any of the following: (a) the genuineness, execution,
authorization, validity, effectiveness, enforceability, collectibility, value or
sufficiency of any Loan Document, or (b) the collectibility of any amount owed
by any Obligor to any Lender, or (c) the accuracy, completeness or truthfulness
of any recital, statement, representation or warranty made to Administrative
Agent or to any Lender in connection with any Loan Document or other
certificate, affidavit, report, opinion, financial statement, document or
instrument executed or furnished pursuant to or in connection with any Loan
Document, or (d) any failure of any Person to receive any notice or
communication due such Person under any Loan Document or applicable law, or (e)
the assets, liabilities, financial condition, results of operations, business,
prospects or creditworthiness of Borrower or other Obligor, or (f) ascertaining
or inquiring into the satisfaction, observance or performance of any condition,
covenant or agreement in any Loan Document (including, without limitation, the
use of proceeds by Borrower), or (g) the inspection

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<PAGE>

of any books, records or properties of any Obligor, or (h) the existence or
possible existence of any Default or Event of Default.

     8.14 Indemnification. To the extent that Borrower does not actually
reimburse, indemnify or hold harmless Administrative Agent (in accordance with
Section 10.16 hereof), then each Lender hereby agrees on a Pro Rata basis to
indemnify and hold harmless Administrative Agent (acting in its capacity as
Administrative Agent) from and against any and all liabilities, obligations,
losses, damages, penalties, actions, judgments, suits, costs, reasonable
expenses or disbursements of any kind whatsoever that at any time (including,
without limitation, at any time following the payment of the Obligations of
Borrower hereunder) may be imposed upon, incurred by or asserted against
Administrative Agent in its capacity as such in any way relating to or arising
out of any Loan Document, or the transactions contemplated hereby or any action
or inaction taken by Administrative Agent under or in connection with any of the
foregoing; provided that no Lender shall be liable to Administrative Agent for
the payment of any portion of such liabilities, obligations, losses, damages,
penalties, actions, judgments, suits, costs, expenses or disbursements resulting
directly and exclusively from the gross negligence, willful misconduct or fraud
of Administrative Agent. If any indemnity furnished to Administrative Agent for
any purpose (in the opinion of Administrative Agent) shall be insufficient or
become impaired, then Administrative Agent may require additional indemnity and
cease (or not commence) to do the acts indemnified against until such additional
indemnity is furnished to the satisfaction of Administrative Agent. The
agreement in this Section shall survive the payment of all Advances, fees and
other Obligations of Borrower arising hereunder.

     8.15 Resignation; Successor Administrative Agent. The Administrative Agent
at any time may resign as the Administrative Agent under the Loan Documents by
giving the Lenders and Borrower written notice thereof at least 20 calendar days
prior to the effective date of such resignation. During such notice period, the
Required Lenders shall appoint (from among the Lenders) a successor
Administrative Agent for the Lenders, subject to the prior approval by Borrower
and the consent of each Lender (such approval or consent, as the case may be,
not to be unreasonably withheld, delayed or conditioned). Upon acceptance of
such appointment by such successor agent, (a) such successor agent shall succeed
to the rights, powers and duties of the Administrative Agent, and (b) the term
"Administrative Agent" shall include such successor agent effective upon its
appointment, and (c) the resigning Administrative Agent's rights, powers and
duties as the Administrative Agent shall be terminated, all without any other or
further act or deed on the part of such former Administrative Agent or any of
the parties to the Loan Documents. Notwithstanding the foregoing, after the
effectiveness of the resigning Administrative Agent's resignation hereunder as
the Administrative Agent, the provisions of this Article shall continue to inure
to its benefit as to any actions taken or omitted to be taken by it while it was
Administrative Agent under the Loan Documents.

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                                   ARTICLE 9
                                  DEFINITIONS

     9.1  Definitions. When used in this Agreement, the following terms shall
have the respective meanings set forth below:

          "Account" means, at any relevant time, the designated or principal
deposit account of Borrower at Administrative Agent for purposes of effecting
transactions hereunder.

          "Account Receivable" has the meaning given to the term "Account" in
the UCC.

          "Acquisition" means, with respect to any Person, any transaction or
series of related transactions for the purpose of or resulting, directly or
indirectly, in (a) the acquisition of all or substantially all of the assets of
another Person, or of any business or division of another Person, (b) the
acquisition of all or substantially all of the capital stock, partnership
interests, membership interests or equity of any other Person (whether or not a
controlling interest), or causing any other Person to become a Subsidiary, or
(c) a merger or consolidation or any other combination with another Person
(other than a Subsidiary with and into Borrower or a Restricted Subsidiary
provided that Borrower or such Restricted Subsidiary is the surviving entity).

          "Adjusted LIBO Rate" means the rate per annum (rounded upwards, if
necessary, to the next l/16 of 1%) determined pursuant to the following formula:

              Adjusted LIBO Rate =                 LIBO Rate
                                      -----------------------------------
                                            1 - Reserve Percentage

For purposes of this calculation, "LIBO Rate" means with respect to any Advance
for any Interest Period a rate per annum equal to the offered rate for deposits
in Dollars for a period equal or comparable to such Interest Period which
appears on Dow Jones Market Page3750 (or any successor page) or, if unavailable,
then any other comparable publicly available service for displaying eurocurrency
rates as selected by the Administrative Agent, as of 11:00 A.M. (London time)
two Business Days prior to the first day of such Interest Period. For purposes
of this calculation, "Reserve Percentage" means, with respect to any Adjusted
LIBO Advance for any Interest Period, a percentage (expressed as a decimal)
equal to the daily average during such Interest Period of the percentage in
effect on each day of such Interest Period, as prescribed by the FRB, for
determining the aggregate maximum reserve requirements applicable to
"Eurocurrency Liabilities" pursuant to Regulation D or any other then applicable
regulation of the FRB which prescribes reserve requirements applicable to
"Eurocurrency Liabilities" as presently defined in Regulation D.

          "Adjusted EBITDA" means, as of any measurement date, the result of the
following calculation for Borrower and its Subsidiaries on a consolidated basis,
for the four consecutive fiscal quarter period ending on such measurement date,
all determined in accordance with GAAP:

                    a.   EBITDA, less

                    b.   Capital Expenditures, less

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                    c.   Cash paid (in excess of insurance proceeds paid)
                         in settlement of the litigation described on
          Subpart (a) of Schedule 3.11.

          "Adjusted LIBO Rate Advances" means Advances bearing interest
with reference to the Adjusted LIBO Rate as a Rate Index.

          "Adjusted Net Worth" means, as of any measurement date, the net worth
of Borrower and its Subsidiaries, on a consolidated basis, calculated in
accordance with GAAP, plus the aggregate amount of any Subordinated Indebtedness
as of such measurement date.

          "Administrative Agent" means LaSalle Bank National Association or any
successor, assignee or other transferee of Administrative Agent.

          "Advance" means any advance of funds under the Line of Credit
Facility.

          "Advance Request" has the meaning set forth in Section 1.4.1 hereof.

          "Affected Lender" has the meaning specified in Section 1.8.

          "Affiliate" of any Person means (a) any Person directly or indirectly
owning, controlling or holding 5% or more of the outstanding beneficial interest
in such Person, or (b) any Person as to which such other Person directly or
indirectly owns, controls or holds 5% or more of the outstanding beneficial
interest, or (c) any Person directly or indirectly under common control with
such other Person, or (d) any executive officer, director, partner or member of
such Person.

          "Agent-Related Persons" means LaSalle Bank National Association and
any successor agent, together with their respective Affiliates, and the
officers, directors, employees, agents and attorneys-in-fact of such Persons and
Affiliates.

          "Agreement" means this Second Amended and Restated Credit Facility
Agreement and all the exhibits and schedules hereto, all as may be amended and
otherwise modified from time to time hereafter.

          "Asset Sale" means the sale, lease, assignment or other transfer for
value (including, an insurance recovery for a casualty loss) by Borrower or any
Subsidiary to any Person (other than Borrower or any Subsidiary) of any asset or
right of Borrower or such Subsidiary, other than (i) the sale or lease of
Customer Equipment to any unrelated third party in the ordinary course of
business, (ii) any other sale or lease of any asset in the ordinary course of
business that is to be replaced within 180 days with another asset performing
the same or similar function; provided, that if such asset is not in fact so
replaced within such 180 day period, then the "Asset Sale" in respect of such
asset will be deemed to have occurred as of the end of such 180 day period, and
(iii) any other sale, lease assignment or other transfer of assets having a
value (which for those purposes means the greater of book value and fair market
value) not in excess of $250,000 in the aggregate in any fiscal year.

          "Assignment and Acceptance" See Section 10.2.

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          "Authorization" means any License or other governmental permit,
certificate and/or approval issued by an Official Body that is necessary or
required with the conduct of Borrower's or any of its Subsidiaries business or
operations.

          "Authorized Officer" means any officer, employee or representative of
such organization who is expressly designated as such or is otherwise authorized
to borrow funds hereunder or, as appropriate, to sign loan documents and/or
deliver certificates on behalf of such organization pursuant to the provisions
of such organization's most recent resolution on file with Administrative Agent.

          "Available Credit Portion" means at any time of determination, that
portion of the Line of Credit Commitment that is available at such time under
the Line of Credit Facility, as such amount is determined in accordance with
Section 1.3 hereof.

          "Business Day" means any day that is not a Saturday, a Sunday or a day
on which banks under the laws of the State of Illinois (or, with respect to
certain LIBO Rate matters, banks in London, England) are authorized or required
to be closed.

          "Capital Expenditures" means, with respect to any Person, expenditures
(a) which, in accordance with GAAP, would be required to be capitalized and
shown on the consolidated balance sheet of such Person, and, in any event,
including expenditures for any fixed assets or improvements, replacements,
substitutions or additions thereto that have a useful life of more than one (1)
year and an individual cost in excess of $1,000 per item, including direct or
indirect acquisition of such assets, and (b) for any Capital Leases.
Notwithstanding the foregoing, the term "Capital Expenditure" does not include
(i) purchases of Customer Equipment, (ii) leasehold improvements to the extent
Borrower or the applicable Subsidiary has been reimbursed therefor by the
applicable lessor, or (iii) expenditures made in connection with the
replacement, substitution or restoration of assets to the extent financed (x)
from insurance proceeds (or other similar recoveries) paid on account of the
loss of or damage to the assets being replaced or restored or (y) with awards of
compensation arising from the taking by eminent domain or condemnation of the
assets being replaced.

          "Capital Infusion" See Section 5.20.

          "Capital Infusion Investors" means, collectively, Capricorn and White
River.

          "Capital Infusion Inter-Company Note" means that certain subordinated
unsecured promissory note dated as of the Closing Date issued by Borrower to
Guarantor in the original principal amount of $18,800,000, and any amendments,
modifications, renewals, extensions, or replacements thereof.

          "Capital Infusion Notes" means those several subordinated unsecured
promissory notes dated as of the Closing Date issued by Guarantor to the Capital
Infusion Investors pursuant to the Capital Infusion Purchase Agreement in the
original principal amount of $11,511,140.50 in the aggregate, and any
amendments, modifications, renewals, extensions, or replacements thereof.

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          "Capital Infusion Purchase Agreement" means that certain Purchase
Agreement dated as of November 29, 2001, among Guarantor and the Capital
Infusion Investors.

          "Capital Infusion Subordinated Junior Securities" see Section 5.20.

          "Capital Infusion Subordination Agreement" means that certain
Subordination Agreement dated as of the Closing Date, among Administrative
Agent, the Capital Infusion Investors, and acknowledged by the Guarantor as
amended, restated or otherwise modified.

          "Capital Infusion Surplus Investments" has the meaning given to the
term "Surplus Investments" in the Capital Infusion Subordination Agreement.

          "Capital Leases" means capital leases and subleases as defined in the
Financial Accounting Standards Board Statement of Financial Accounting Standards
No.13 dated November1976 (as amended and updated from time to time).

          "Capricorn" means Capricorn Holdings III, L.P., a Delaware limited
partnership, Capricorn Holdings II, L.P., a Delaware limited partnership, and
their respective successors and assigns.

          "Capricorn Indenture" means that certain Indenture dated as of
February 23, 2001, between Guarantor and Wilmington Trust Company, as Trustee as
amended by the Supplemental Indenture dated as of the date hereof and as further
amended, restated, supplemented or otherwise modified in accordance with the
terms of the Loan Documents.

          "Capricorn Inter-Company Note" means that certain subordinated
unsecured promissory note dated as of the date hereof, 2001, issued by Borrower
to Guarantor in the original principal amount of $10,500,000, and any
amendments, modifications, renewals, extensions, or replacements thereof.

          "Capricorn Notes" has the meaning given to the term `Notes' in the
Capricorn Indenture.

          "Capricorn Trust Preferred Securities" has the meaning given to the
term "Trust Preferred Securities" in the Capricorn Indenture.

          "Cash Equivalent Investments" means, at any time, any (a) government
and agency securities backed by the full faith and credit of the U.S. federal
government, (b) commercial paper issued by any Lender or any other commercial
paper rated A-1+ or A-1 by Standard& Poor's Ratings Group or P-1 by Moody's
Investor Services, Inc., and (c) certificates of deposit, time deposits
(represented by such certificates of deposit) or bankers' acceptances issued by
any Lender or established with any other federally insured commercial bank rated
as "well capitalized" by their primary federal regulators, and having unimpaired
capital and unimpaired surplus (collectively) of at least $250,000,000, and
whose commercial paper (or commercial paper that is supported by such bank's
letter of credit or commitment to lend) is rated as A-1+ or A-1 by Standard &
Poor's Ratings Group or P-1 by Moody's Investor Services, Inc.

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          "Cash Interest Paid" means, as of any measurement date, the aggregate
amount of Interest Expense of Borrower and its Subsidiaries, on a consolidated
basis, paid in cash or required to be paid in cash during the four consecutive
fiscal quarter period ended on such measurement date. Cash Interest Paid shall
include an amount equal to any cash distributions made from Borrower to
Guarantor pursuant to Section 5.18.

          "CCC Canada" means Certified Collateral Corporation of Canada Ltd., a
corporation organized under the laws of Ontario, Canada.

          "CCC Capital Trust" means CCC Capital Trust, a statutory business
trust organized under the laws of the State of Delaware, and any successor
thereto.

          "CCC ChoiceParts JV" means Choice Parts LLC, a Delaware limited
liability company, and any successor thereto.

          "CCC Consumer" means CCC Consumer Services Inc., a Delaware
corporation.

          "CCC Consumer SE" means Consumer Services Southeast Inc., a Delaware
corporation.

          "CCC Credit Card Services" means Credit Card Services Corporation, a
Delaware corporation.

          "CCC Enterstand JV" means Enterstand Limited, a private limited
company incorporated under the laws of England and Wales.

          "CCC International" means CCC International Holding, Ltd.. a private
liability company organized under the laws of the United Kingdom.

          "CCC Norris" means D.W. Norris Limited, a private liability company
organized under the laws of the United Kingdom.

          "CCC Partsco" means CCC Partsco Holding, Inc., a Delaware corporation.

          "CCC Rayfield" means Rayfield Limited, a private liability company
organized under the laws of the United Kingdom.

          "Central Time" means central standard or daylight savings time as in
effect in Chicago, Illinois.

          "ChannelPoint" means ChannelPoint, Inc., a Delaware corporation and
any successor thereto.

          "Closing Date" means the date on which all conditions precedent to the
effectiveness of this Agreement under Section 2.1 hereof have been satisfied or
waived by Required Lenders.

          "Code" means the Internal Revenue Code of 1986, as amended.

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          "Collateral" means the collateral security for the repayment of the
Obligations committed to Lenders or Administrative Agent (for the benefit of
Lenders) under the Collateral Security Documents executed by Borrower or any
other Obligor in favor of Lenders or Administrative Agent for the benefit of
Lenders pursuant to this Agreement from time to time and/or pursuant to all
similar or related documents and agreements from time to time, all as amended,
restated or otherwise modified from time to time.

         "Collateral Security Documents" means, individually and collectively,
the Pledge Agreement, each Pledge, each Security Agreement, each Mortgage, each
Deposit Account Control Agreement and the financing statements related to any of
the foregoing, all as may be amended, restated or otherwise modified from time
to time and (b) any additional documents granting security or Collateral to
Lenders or Administrative Agent (for the benefit of Lenders to secure any of the
Obligations), all as amended, restated or otherwise modified from time to time.

          "Commitment" means, as to any Lender, at any time of determination,
the amount specified as such Lender's "Commitment" on such Lender's signature
page hereto as such amount may be reduced from time to time in accordance with
Section 1.1.6.2 or as increased or reduced pursuant to an assignment in
accordance with Section 10.2.

          "Commitment Percentage" means, at any time of determination, with
respect to each Lender, that portion of the Line of Credit Commitment as to
which such Lender is obligated in an amount equal to a fraction, expressed as a
percentage, where the numerator is equal to the amount of such Lender's
Commitment at such time and the denominator is equal to the aggregate amount of
all Lenders' Commitments at such time.

          "Controlled Group" means all members of a controlled group of
corporations and all members of a controlled group of trades or businesses
(whether or not incorporated) under common control which, together with Borrower
are treated as a single employer under Section 414 of the Code or Section 4001
of ERISA.

          "Cumulative Operating Cash Flow" means, as of any measurement date,
for Borrower and its Subsidiaries on a consolidated basis, (a) the difference
between total revenues and total operating expenses for the period beginning on
July 1, 2001 and ending on such measurement date determined in accordance with
GAAP, plus (b) depreciation permitted under GAAP during such period, plus (c)
amortization expense permitted under GAAP during such period including, without
limitation, deferred financing charges.

          "Customer Equipment" means computers and related peripheral equipment
that either are purchased or leased by Borrower or any of its Subsidiaries in
the ordinary course of business for use by its customers or are leased directly
to such entity's customers.

          "Default" means any event or circumstance that with the giving of
notice or the passage of time would constitute an Event of Default.

          "Deposit Account Control Agreement" means an agreement among
Administrative Agent (for the benefit of the Lenders), Borrower or any of its
Subsidiaries and a financial institution at which Borrower or such Subsidiary
maintains any lockbox, deposit

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<PAGE>

account or other similar account, substantially in the form attached hereto as
Exhibit 4.15.5 or otherwise in form and substance satisfactory to Administrative
Agent.

          "Designated Proceeds" has the meaning set forth in Section 1.1.6.5.c.

          "Dollar" or "$" means U.S. dollars.

          "Domestic Subsidiary" means any Subsidiary incorporated or organized
within the United States of America or any state thereof.

          "EBITDA" means, as of any measurement date, for Borrower and its
Subsidiaries on a consolidated basis, the sum of the following items during the
four consecutive fiscal quarter period ended on such measurement date all
determined in accordance with GAAP (with respect to clauses b. through l, to the
extent included in net income from continuing operations during such period):

                    a.        Net income from continuing operations during such
         period -- i.e., excluding extraordinary items and the cumulative effect
         of accounting changes -- determined in accordance with GAAP, and

                    b.        plus Interest Expense during such period, but
         subtract interest income accrued during such period, and

                    c.        plus (or less) all charges (credits) in accordance
         with GAAP for federal and state income taxes during such period, and

                    d.        plus depreciation permitted under GAAP during such
         period, and

                    e.        plus amortization expense (including, without
         limitation, amortization of deferred financing charges) permitted under
         GAAP during such period, and

                    f.        plus the charge from discontinued operations
         during the first calendar quarter of 2001 in the amount of $5,938,000,
         and

                    g.        plus the charge resulting from the non-cash write
         down during the second calendar quarter of 2001 of Borrower's
         investment in ChannelPoint in the amount of $27,512,000, and

                    h.        plus the Restructuring Charges during the second
         calendar quarter of 2001 in the amount of $6,200,000, and

                    i.        plus any charges resulting from any settlements in
         connection with the wind down of CCC Enterstand JV during the period
         from October 1, 2001 through June 30, 2002 in an amount not to exceed
         $750,000 in the aggregate, and

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<PAGE>

                    j.        plus any charge with respect to the settlement of
          the litigation described in Subpart (a) of Schedule 3.11 in the fourth
          quarter of 2001 or thereafter in an amount up to $5,437,000 (net of
          insurance proceeds),

                    k.        plus (or less) any equity in loss (net income) of
          CCC Enterstand JV and CCC ChoiceParts JV, and

                    l.        plus any non-cash losses, expenses and charges
          during such period to the extent that the aggregate amount of such
          non-cash losses, expenses and charges for such period and all previous
          periods commencing with the date of this Agreement does not exceed
          $2,250,000, and less any non-cash income during such period.

          "Eligible Assignee" means either (a) a commercial bank organized under
the laws of the United States, or any state thereof, and having a combined
capital and surplus of at least $100,000,000; (b) a commercial bank organized
under the laws of any other country or a political subdivision of any such
country, and having a combined capital and surplus of at least $100,000,000,
provided that such bank is acting through a branch or agency located in the
United States and further provided that such bank delivers to Borrower and
Administrative Agent at the time of an assignment to it of an interest
hereunder, appropriate documentation or other evidence satisfactory to Borrower
and Administrative Agent that amounts payable to such bank hereunder are exempt
from United States withholding tax; or (c) a Person that is primarily engaged in
the business of commercial banking and that is (i) a subsidiary of a Lender,
(ii) a subsidiary of a Person of which a Lender is a subsidiary, or (iii) a
Person of which a Lender is a subsidiary.

          "Environmental Control Statutes" has the meaning set forth in Section
3.16.

          "EPA" means the United States Environmental Protection Agency or any
other entity that succeeds to its responsibilities and powers.

          "ERISA" means the Employee Retirement Income Security Act of 1974, as
amended, and as implemented and interpreted.

          "ERISA Affiliate" means any company, whether or not incorporated,
which is considered a single employer with Borrower or any of its Subsidiaries
under Titles I, II and IV of ERISA.

          "Event of Default" means each of the events described in Section 7.1.

          "Equity Security" means any stock or other equity security or similar
security (other than a debt security) convertible, with or without
consideration, into such a security, or carrying any warrant or right to
subscribe to or purchase such a security, or any such warrant or right.

          "Federal Funds Rate" means, for any day, the rate set forth in the
weekly statistical release designated as H.15(519), or any successor
publication, published by the Federal Reserve Bank of New York (including any
such successor, "H.15(519)") on the preceding Business Day opposite the caption
"Federal Funds (Effective)"; or, if for any relevant

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<PAGE>

day such rate is not so published on any such preceding Business Day, the rate
for such day will be the arithmetic mean as determined by Administrative Agent
of the rates for the last transaction in overnight Federal funds arranged prior
to 9:00 a.m. (New York City time) on that day by each of three leading brokers
of Federal funds transactions in New York City selected by Administrative Agent.

          "Fee Letter" means, collectively, the letter agreement dated as of the
date hereof, between Administrative Agent and Borrower and the letter agreement
dated the date hereof between Harris Trust & Savings Bank and Borrower.

          "Fixed Charge Coverage Ratio" means, as of any measurement date, the
ratio of Adjusted EBITDA to Fixed Charges computed as of such measurement date.

          "Fixed Charges" means, as of any measurement date, the sum of the
following items for Borrower and its Subsidiaries, on a consolidated basis,
during the four consecutive fiscal quarter period ended on such measurement
date, all determined in accordance with GAAP:

                    a.        The amount of payments of principal required under
          this Agreement during such period other than any mandatory prepayments
          of principal required to be made under this Agreement, and ---

                    b.        The amount of principal required to be paid and
          mandatory commitment reductions on other Funded Debt without
          duplication (i.e., Funded Debt other than under this Agreement) during
          such period, and

                    c.        Cash Interest Paid during such period, and

                    d.        Federal and state income tax expense paid in cash
          for such period, and

                    e.        Any Investments in CCC ChoiceParts JV made on or
          after the Closing Date during such period.

          "Foreign Subsidiary" means any Subsidiary, other than a Domestic
Subsidiary.

          "FRB" means the Board of Governors of the Federal Reserve System or
any other entity or agency that succeeds to its responsibilities and powers.

          "Funded Debt" of any Person means, without duplication, (a) all
indebtedness for borrowed money; (b) all obligations issued, undertaken or
assumed as the deferred purchase price of property or services (other than trade
payables entered into in the ordinary course of business on ordinary terms); (c)
all non-contingent reimbursement or payment obligations with respect to surety
instruments; (d) all obligations evidenced by notes, bonds, debentures or
similar instruments, including obligations so evidenced incurred in connection
with the acquisition of property, assets or businesses and other indebtedness;
(e) all indebtedness created or arising under any conditional sale or other
title retention agreement, or incurred as financing, in either case with respect
to property acquired by the Person (even though the rights and remedies of the
seller or bank under such agreement in the event of default are limited to
repossession or sale of

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such property); (f) all obligations with respect to Capital Leases; (g) all
indebtedness referred to in clauses (a) through (f) above secured by (or for
which the holder of such Indebtedness has an existing right, contingent or
otherwise, to be secured by)any Lien upon or in property (including accounts and
contracts rights) owed by such Person, even though such Person has not assumed
or become liable for the payment of such Indebtedness; (h) the present value of
the unpaid amount of all non-compete payments due in connection with any
Acquisition by using a discount rate equal to the Prime Rate at the time of
determination; (i) all Hedging Obligations; (j) all obligations, contingent or
otherwise, with respect to the face amount all letters of credit (whether or not
drawn) and banker's acceptances issued for the account of such Person (including
the Letters of Credit); and (k) all guaranty obligations in respect of
indebtedness or obligations of others of the kinds referred to in clauses (a)
through (j) above. For all purposes of this Agreement, the Indebtedness of any
Person shall include all recourse Indebtedness of any partnership or joint
venture or limited liability company in which such Person is a general partner
or a joint venture or a member and all Indebtedness of any Subsidiary. The term
"Funded Debt" includes all Subordinated Indebtedness.

          "GAAP" means generally accepted accounting principles applied on a
consistent basis set forth in the Opinions of the Accounting Principles Board of
the American Institute of Certified Public Accountants and/or in statements of
the Financial Accounting Standards Board and/or in such other statements by such
other entity as Administrative Agent may reasonably approve, which are
applicable in the circumstances as of the date in question, and the requirement
that such principles be applied on a consistent basis shall mean that the
accounting principles observed in a current period are comparable in all
material respects to those applied in a preceding period.

          "Guarantor" means CCC Information Services Group Inc., a Delaware
corporation and its successors and assigns.

          "Guarantor Common Stock" means the common stock of Guarantor, $.10 par
value per share.

          "Hazardous Materials" includes (a) any "hazardous waste" as defined by
the Resource Conservation and Recovery Act of 1976 (42 U.S.C. ss. 6901 et.
seq.), as amended from time to time, and regulations promulgated thereunder; or
(b) any "hazardous substance" as defined by the Comprehensive Environmental
Response, Compensation and Liability Act of 1980 (42 U.S.C. ss. 9601 et. seq.),
as amended from time to time, and regulations promulgated hereunder; or (c) any
other substance the use or presence of which on, in, under or above any real
property ever owned, controlled or used by Borrower (or any of its Subsidiaries)
is similarly regulated or prohibited by any federal, state or local law, rule,
ordinance, regulation or decree of any court or governmental authority as a
hazardous material.

          "Hedging Agreement" means any interest rate, currency or commodity
swap agreement, cap agreement or collar agreement, and any other agreement or
arrangement designed to protect a Person against fluctuations in interest rates,
currency exchange rates or commodity prices.

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<PAGE>

          "Hedging Obligation" means, at any time of determination, in respect
of any one or more Hedging Agreements, after taking into account the effect of
any legally enforceable netting agreement relating to such Hedging Agreements,
(a) for any date on or after the date such Hedging Agreements have been closed
out and termination value(s) determined in accordance therewith, such
termination value(s), and (b) for any date prior to the date referenced in
clause (a), the amount(s) determined as the mark-to-market value(s) for such
Hedging Agreements, as determined based upon one or more mid-market or other
readily available quotations provided by any recognized dealer in such Hedging
Agreements (which may include any Lender).

          "Honor Date" has the meaning specified in subsection 1.2.3.c.

          "Immaterial Subsidiary" See Section 7.1.10.

          "Inactive Subsidiaries" means, collectively, CCC Consumer, CCC
Consumer SE and CCC Credit Card Services.

          "Info4Cars" means Info4Cars.com, Inc., a Delaware corporation, and any
successor thereto.

          "Inter-Company Note Subordination Agreement" means that certain
Subordination Agreement dated as of the Closing Date, among Administrative
Agent, the Guarantor and Borrower as amended, restated or otherwise modified.

          "Interest Expense" means, as of any measurement date, the amount of
interest and other finance charges of Borrower and its Subsidiaries, on a
consolidated basis, required to be charged as an expense under GAAP during the
relevant four consecutive fiscal quarter period ending on such measurement date.
For purposes of this calculation, interest (a) includes interest accrued under
Capital Leases, and (b) interest expense under the Capricorn Inter-Company Note
and Capital Infusion Inter-Company Note, but (c) excludes the amortization of
the fees under Sections 1.7.1, 1.7.3 and 1.7.4 hereof, and any other such
charges with respect to any Funded Debt that are associated with capitalized
debt, and bank service charges and amortization of deferred financing charges.

          "Interest Period" means (a) with respect to the Prime Rate, a period
of one (1) Business Day, and (b) with respect to the Adjusted LIBO Rate, a
period (at the election of Borrower) of 1, 2, or 3 calendar months duration;
provided, however, that with respect to the Adjusted LIBO Rate, (1) if any
Interest Period would otherwise end on a day that is not a Business Day or
Business Day in London, such Interest Period will be extended to the next
succeeding Business Day or Business Day in London, subject to clauses (2) and
(3) below; and (2) any Interest Period that would otherwise end on a day that is
not a Business Day and a Business Day in London will be extended to the next
succeeding day that is a Business Day and a Business Day in London unless such
Business Day falls in another calendar month, in which case such Interest Period
will end on the next preceding Business Day in London; and (3) with respect to
an Interest Period that begins on the last Business Day in London of a calendar
month (or on a day for which there is no numerically corresponding day in the
calendar month at the end of such Interest Period), subject to clause "(2)"
above, the Interest Period will end on the last

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<PAGE>

Business Day in London of a calendar month. With respect to the Adjusted LIBO
Rate and the Prime Rate, interest will accrue from and including the first day
of each Interest Period to, but excluding, the day on which any Interest Period
expires.

          "Investments" shall have the meaning set forth in Section 5.7 hereof.

          "Issuance Date" has the meaning specified in subsection 1.2.1.a.

          "Issue" means, with respect to any Letter of Credit, to issue or to
extend the expiry of, or to renew or increase the amount of, such Letter of
Credit; and the terms "Issued," "Issuing" and "Issuance" have corresponding
meanings.

          "Issuing Bank" means LaSalle Bank National Association, in its
capacity as issuer of one or more Letters of Credit hereunder or one of its
affiliates, together with any replacement letter of credit issuer approved by
Borrower and Required Lenders.

          "LaSalle" means LaSalle Bank National Association, in its capacity as
a Lender, and any successor thereto.

          "L/C Advance" means each Lender's participation in any L/C Borrowing
in accordance with its Pro Rata share.

          "L/C Amendment Application" means an application form for amendment of
outstanding letters of credit as shall at any time be in use at the Issuing
Bank, as the Issuing Bank shall request.

          "L/C Application" means an application form for issuances of letters
of credit as shall at any time be in use at the Issuing Bank, as the Issuing
Bank shall request.

          "L/C Borrowing" means an extension of credit resulting from a drawing
under any Letter of Credit which shall not have been reimbursed on the date of
such drawing.

          "L/C Commitment" means the commitment of the Issuing Bank to Issue,
and the Lenders severally to participate in, Letters of Credit from time to time
Issued or outstanding under Section 1.2, in an aggregate amount not to exceed on
any date the amount of $5,000,000, as the same may be limited by Section 1.2.1.

          "L/C Fee Rate" See Schedule A.

          "L/C Obligations" means at any time the sum of (a) the aggregate
undrawn amount of all Letters of Credit then outstanding, plus (b) the amount of
all unreimbursed drawings under all Letters of Credit, including all outstanding
L/C Borrowings.

          "L/C-Related Documents" means the Letters of Credit, the L/C
Applications, the L/C Amendment Applications and any other document relating to
any Letter of Credit, including any of the Issuing Bank's standard form
documents for letter of credit issuances.

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<PAGE>

          "Letters of Credit" means any letters of credit Issued by the Issuing
Bank pursuant to Section 1.2.

          "Letter of Credit Fee" has the meaning set forth in Section 1.2.7.

          "Leverage Ratio" means, as of any measurement date, the ratio of
Funded Debt (for Borrower and its Subsidiaries, on a consolidated basis, as of
such measurement date) to EBITDA, calculated as of such measurement date. For
purposes of calculating the Leverage Ratio, the Subordinated Indebtedness
evidenced by the Capricorn Inter-Company Note and the Capital Infusion
Inter-Company Note shall be excluded from the definition of Funded Debt.

          "LIBO Rate" has the meaning set forth in the definition of "Adjusted
LIBO Rate."

          "License" means any authorization, construction or other permit,
consent, franchise, ordinance, registration, certificate, license, call sign,
frequency designation, agreement or other right filed with, granted by, issued
by or entered into with any Official Body.

          "Lien" means any security interest, mortgage, pledge, hypothecation,
assignment, deposit arrangement, encumbrance, lien (statutory or otherwise),
reversionary or reclamation interest, charge against or interest in property to
secure payment of a debt or performance of an obligation or other priority or
preferential arrangement of any kind or nature whatsoever.

          "Line of Credit Commitment" means, at any time of determination, the
aggregate amount of all Commitments of all Lenders at such time up to a maximum
amount of $30,000,000, as reduced from time to time pursuant to Section 1.1.6.2.

          "Line of Credit Facility" means the line of credit facility as
described in Article1 hereof.

          "Line of Credit Maturity Date" has the meaning set forth in Section
1.1.2 hereof, as may be extended from time to time in Lenders' sole and absolute
discretion.

          "Line of Credit Note" means that certain Note (or Notes) payable to
the order of each Lender in the amount of its Commitment prepared in accordance
with Section 1.1.4 hereof, as may be amended, modified, restated, replaced,
supplemented, extended or renewed from time to time hereafter.

          "Loan Documents" means, collectively, this Agreement, the Notes, the
Parent Guaranty, any Subsidiary Guaranty, the Collateral Security Documents, all
L/C-Related Documents, the Capital Infusion Subordination Agreement, the
Inter-Company Note Subordination Agreement and any other documents, agreements
and certificates entered into or delivered in connection herewith or therewith
or pursuant hereto or thereto, all as may be amended, restated, modified and
supplemented from time to time.

          "Local Authorities" means, individually and collectively, the state
and local governmental authorities that govern the activities of Borrower.

          "Mandatory Prepayment Event" has the meaning set forth in Section
1.1.6.5.c.

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<PAGE>

          "Margin Regulations" means, collectively, Regulation T at 12 CFR 220,
Regulation U at 12 CFR 221 and Regulation X at 12 CFR 224, promulgated by the
FRB, as amended from time to time.

          "Margin Stock" has the meaning set forth in the Margin Regulations.

          "Material Adverse Change" means any change that has or causes a
Material Adverse Effect.

          "Material Adverse Effect" means, relative to any occurrence of
whatever nature (including, without limitation, any adverse determination in any
litigation, arbitration, or governmental investigation or proceeding), a
material adverse change to, or, as the case may be, a materially adverse effect
on:

                    a.        The business, assets, revenues, financial
          condition, operations of Guarantor and Borrower and the Subsidiaries
          of Borrower, taken as a whole; or

                    b.        The ability of Borrower to perform any of its
          payment obligations under the Loan Documents when due or the ability
          of Borrower to perform any other material obligations under any Loan
          Document; or

                    c.        Any right, remedy or benefit of Administrative
          Agent or any Lender under any Loan Document in any way relating to (i)
          Administrative Agent's or any Lender's ability to collect or
          entitlement to receive (or be reimbursed for) payments of principal,
          interest, fees, costs or expenses under the Loan Documents or (ii)
          Administrative Agent's or any Lender's protection of, realization upon
          or other rights or interest in any material portion of the Collateral.

          "Mortgage" means a mortgage, deed of trust, leasehold mortgage or
similar instrument granting the Lenders or Administrative Agent (for the benefit
of the Lenders) a Lien on real property of Borrower or any Subsidiary, all as
may be amended, restated or otherwise modified from time to time.

          "Net Cash Proceeds" means:

                    a.        with respect to any Asset Sale the aggregate cash
          proceeds (including cash proceeds received by way of deferred payment
          of principal pursuant to a note, installment receivable or otherwise,
          but only as and when received) received by Borrower or any Subsidiary
          pursuant to such Asset Sale net of (i) the direct reasonable
          out-of-pocket costs relating to such sale, transfer or other
          disposition (including sales commissions and legal, accounting and
          investment banking fees), (ii) taxes paid or reasonably estimated by
          Borrower to be payable as a result thereof (after taking into account
          any available tax credits or deductions and any tax sharing
          arrangements) and, (iii) amounts required to be applied to the
          repayment of any Funded Debt secured by a Lien on the asset subject to
          such Asset Sale (other than the Obligations);

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                    b.        with respect to any issuance of equity securities,
          the aggregate cash proceeds received by the Guarantor, Borrower or any
          of their respective Subsidiaries pursuant to such issuance, net of the
          direct reasonable out-of-pocket costs relating to such issuance
          (including sales and underwriter's commission); and

                    c.        with respect to any issuance of Funded Debt, the
          aggregate cash proceeds received by the Guarantor, Borrower or any of
          their respective Subsidiaries pursuant to such issuance, net of the
          direct reasonable out-of-pocket costs of such issuance (including
          up-front fees and placement fees).

          "Notes" means, individually and collectively, each promissory note
delivered to Administrative Agent or any Lender pursuant to any Loan Document
and evidencing any indebtedness to Administrative Agent or any Lender under the
Loan Documents (each as may be amended, modified, supplemented, restated,
extended, renewed or replaced from time to time).

          "Obligations" means all of the indebtedness and obligations (monetary
or otherwise) of Borrower and any other Obligor owing to Administrative Agent,
the Lenders or the Issuing Bank or otherwise arising under or in connection with
any Loan Document and, with respect to any Hedging Obligations, any Affiliate of
a Lender.

          "Obligor" means Borrower, Guarantor and any other Person (other than
Administrative Agent and Lenders) obligated to Administrative Agent or any
Lender under any Loan Document.

          "Official Body" means any federal, state, local, or other government
or political subdivision (and any agency, authority, bureau, central bank,
commission, department or instrumentality of either) and any court, tribunal,
grand jury or arbitrator, in each case whether foreign or domestic.

          "Organic Document" means, relative to any entity, its certificate or
articles of incorporation or organization or other organizational document, its
by-laws, operating agreements or other governing document or agreement (whether
existing as a corporation, a partnership, a limited liability company or
otherwise).

          "Parent Guaranty" means the guaranty executed by Guarantor in favor of
Administrative Agent (for the benefit of the Lenders) related to the
Obligations, as may be amended, restated or otherwise modified from time to
time.

          "PBGC" means the Pension Benefits Guaranty Corporation or any other
entity that succeeds to its responsibilities and powers under ERISA.

          "Periodic Compliance Certificate" means a certificate in the form of
Exhibit4.2 hereto.

          "Periodic Facility Fee" means the fee due and payable to
Administrative Agent (for the benefit of Lenders) in accordance with Section
1.7.2 hereof.

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          "Permitted Indebtedness" has the meaning set forth in Section 5.2
hereof.

          "Permitted Investments" has the meaning set forth in Section 5.7
hereof.

          "Permitted Liens" has the meaning set forth in Section 5.5 hereof.

          "Person" means any natural person, corporation, limited liability
company, joint venture, partnership, firm, association, trust, government,
governmental agency or any other entity, whether acting in an individual,
fiduciary or other capacity.

          "Plan" means any pension benefit or welfare benefit plan as defined in
Sections 3(l), (2) or (3) of ERISA covering employees of Borrower or any ERISA
Affiliate of Borrower.

          "Pledge" means a pledge agreement executed by Borrower or any of its
Subsidiaries pledging capital stock, membership interests or other equity or
ownership interests in any other Person to the Lenders or Administrative Agent
(for the benefit of the Lenders), all as may be amended, restated or otherwise
modified from time to time.

          "Pledge Agreement" means, the pledge agreement relating to a pledge of
Borrower's stock (all as may be amended, modified and supplemented from time to
time) executed by the Guarantor in favor of Administrative Agent, as may be
amended, restated or otherwise modified from time to time.

          "Portion" means a designated portion of the indebtedness hereunder as
to which a specified Rate Index (and a corresponding Rate Margin) has been
selected or deemed to be applicable.

          "Previous Credit Facility Agreement" See the Recitals.

          "Previous Lenders" See the Recitals.

          "Prime Rate" means, for any day, the higher of (a) 0.5% per annum
above the latest Federal Funds Rate, and (b) the rate of interest per annum
publicly announced by Administrative Agent from time to time as its "prime rate"
of interest; such term, however, does not necessarily mean Administrative
Agent's best or lowest rate available.

          "Prime Rate Advances" means Advances which bear interest with
reference to the Prime Rate as a Rate Index.

          "Pro Rata" means from or to each Lender in proportion to its
Commitment Percentage.

          "Pro Rata Share" means, with respect to any Lender, a percentage equal
to such Lender's Commitment Percentage (or, if no commitments exist at any time
of determination, equal to the fraction, expressed as a percentage, where the
numerator is equal to the aggregate outstanding principal amount of the Advances
held by such Lender and the denominator is equal to the outstanding principal
amount of the Advances held by all Lenders).

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          "Rate Index" has the meaning set forth in Section 1.1.5 hereof.

          "Rate Margin" has the meaning set forth in Section 1.1.5.4 hereof.

          "Replacement Lender" has the meaning set forth in Section 1.8 hereof.

          "Required Lenders" means Lenders in the aggregate holding more than
66-2/3% of the aggregate outstanding principal amount of the Advances (or, if no
Advances at the time of such determination are outstanding, then Lenders
obligated with respect to more than 66-2/3% of the Commitments).

          "Reserve Percentage" has the meaning set forth in the definition of
"Adjusted LIBO Rate."

          "Restricted Subsidiary" means a direct or indirect Subsidiary of
Borrower that executes and delivers a Subsidiary Guaranty and Security Agreement
granting to Administrative Agent, for the benefit of the Lenders, a security
interest on substantially all of its assets.

          "Restructuring Charge" means, with respect to any Person, the costs of
restructuring business operations of such Person which are considered
restructuring charges in accordance with GAAP and which are required to be
disclosed as a component of income from continuing operations pursuant to Staff
Accounting Bulletin No.67 (Income Statement Presentation of Restructuring
Charges).

          "Rights Offering" means the distribution of rights to purchase
Guarantor Common Stock to holders of Guarantor Common Stock and holders of
outstanding warrants to purchase Guarantor Common Stock as referred to in the
Capital Infusion Purchase Agreement.

          "SEC" means the Securities and Exchange Commission or any other entity
that succeeds to its responsibilities and powers.

          "Securities Acts" means, collectively, the Securities Act of 1933 and
the Securities Exchange Act of 1934, each as amended, and as implemented by the
SEC and interpreted by the SEC or any court of competent jurisdiction.

          "Security Agreement" means a security agreement, trademark and license
security agreement, patent and license security agreement, copyright and license
security agreement, collateral assignment or other instrument granting the
Lenders or Administrative Agent (for the benefit of the Lenders) a Lien on any
personal property of Borrower or any of its Subsidiaries, all as may be amended,
restated or otherwise modified from time to time.

          "Settlement Date" means, with respect to any Advance hereunder, the
date on which funds are advanced by Administrative Agent (on behalf of Lenders).

          "Subordinated Indebtedness" means all other indebtedness and monetary
obligations of Borrower or any of its Subsidiaries subordinated to the repayment
of the Obligations on terms and conditions satisfactory to the Required Lenders.
As of the Closing

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Date, the Subordinated Indebtedness consists of the indebtedness and monetary
obligations of Borrower subordinated pursuant to the Inter-Company Note
Subordination Agreement.

          "Subsidiary" of any Person or entity means any Person as to which such
other Person or entity (a)directly or indirectly owns, controls or holds more
than 50% of the voting stock or (b), is otherwise required in accordance with
GAAP to be considered as part of a consolidated organization. Unless the context
otherwise requires, "Subsidiary" shall mean a Subsidiary of Borrower.

          "Subsidiary Guaranty" means any guaranty executed by any Subsidiary of
Borrower in accordance with Section 4.15.4 in favor of any Lender or
Administrative Agent (for the benefit of the Lenders) related to the
Obligations, as may be amended, restated or otherwise modified from time to
time.

          "Taxes" shall have the meaning specified in Section 1.5.4.

          "UCC" means the Uniform Commercial Code as in effect from time to time
in the State of Illinois; provided that, as used in Section 7.2.2 hereof, "UCC"
shall mean the Uniform Commercial Code as in effect from time to time in any
applicable jurisdiction.

          "UK Subsidiaries" means, collectively, CCC International, CCC Rayfield
and CCC Norris.

          "White River" means White River Ventures, Inc., a Delaware
corporation, and its successors and assigns.

     9.2 Rules of Construction.

          9.2.1 Plural; Gender. Whenever used herein, (a) a singular number
includes the plural, and the plural includes the singular, and (b) use of the
masculine, feminine or neuter gender includes all genders.

          9.2.2 Financial and Accounting Terms. Except as otherwise provided
herein, financial and accounting terms used in the foregoing definitions or
elsewhere in this Agreement shall be defined in accordance with GAAP.

          9.2.3 References to Agreement and Statutes. Unless otherwise expressly
provided herein, (i) references to agreements (including this Credit Agreement)
and other contractual instruments shall be deemed to include all subsequent
amendments and other modifications thereto, but only to the extent such
amendments and other modifications are not prohibited by the terms of any Loan
Document, and (ii) references to any statute or regulation shall be construed as
including all statutory and regulatory provisions amending, replacing,
supplementing or interpreting such statute or regulation.

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                                   ARTICLE 10

                                  MISCELLANEOUS

     10.1 Indemnification, Reliance and Assumption of Risk Provisions. Without
limiting any other indemnification in any Loan Document, Borrower hereby agrees
to defend Administrative Agent and each Lender (and the directors, officers,
employees, agents and affiliates of Administrative Agent and each Lender) from,
and hold each of them harmless against, any and all losses, liabilities, claims,
damages, interests, judgments, costs, or expenses (including, without
limitation, reasonable fees and disbursements of counsel) incurred by any of
them arising out of or in any way connected with any Loan Document, including,
without limitation, any attempt by Administrative Agent or any Lender to
exercise its rights hereunder, except for losses resulting directly and
exclusively from such Person's own gross negligence, willful misconduct or
fraud. In addition, Borrower will reimburse and indemnify Administrative Agent
and each Lender (and the directors, officers, employees, agents and Affiliates
of Administrative Agent and each Lender) for all reasonable costs, expenses and
losses resulting from the following: (1) any failure or refusal by Borrower or
by any Affiliate of Borrower to provide any requested assistance or cooperation
in connection with any attempt by Administrative Agent or any Lender to
liquidate any Collateral in the event of any Event of Default and (2) any
misrepresentation, gross negligence, fraud or willful misconduct by Borrower (or
any of its employees or officers), or any other person or entity pledging
Collateral hereunder. Moreover, with respect to any Advance Request or other
communication between Borrower and Administrative Agent or Lenders hereunder and
all other matters and transactions in connection therewith, Borrower hereby
irrevocably authorizes Administrative Agent and each Lender to accept, rely
upon, act upon and comply with any verbal or written instructions, requests,
confirmations and orders of any Authorized Officer of Borrower. Borrower,
Administrative Agent and each Lender each acknowledges that the transmissions of
any such instruction, request, confirmation, order or other communication
involves the possibility of errors, omissions, mistakes and discrepancies, and
Borrower, Administrative Agent and each Lender each agrees to adopt such
internal measures and operational procedures to protect its interest. By reason
thereof, Borrower hereby assumes all risk of loss and responsibility for -- and
hereby releases and discharges Administrative Agent and each Lender from any and
all risk of loss and responsibility for, and agrees to indemnify, reimburse on
demand and hold Administrative Agent and each Lender harmless from -- any and
all claims, actions, damages, losses, liability and expenses by reason of or in
any way related to (a) Administrative Agent's or any Lender's accepting, relying
and acting upon, complying with or observing any such instructions, requests,
confirmations or orders from or on behalf of any such Authorized Officer, and
(b) any such errors, omissions, mistakes and discrepancies by (or otherwise
resulting from or attributable to the actions or inactions of) any Authorized
Officer or Borrower; provided, however, Borrower has not assumed hereby the risk
of any reasonably foreseeable actual loss resulting directly and exclusively
from Administrative Agent's or any Lender's own gross negligence, fraud or
willful misconduct. Borrower's obligations provided for in this Section 10.1
will survive any termination of this Agreement, and the repayment of the
outstanding balances hereunder.

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     10.2 Assignment; Disclosure of Information to Third Parties.

          10.2.1 Assignments. No Loan Document may be assigned (in whole or in
part) by Borrower without the prior written consent of all Lenders.
Notwithstanding any other provision of any Loan Document, any Lender may, with
the written consent of the Administrative Agent (which consent shall not be
unreasonably withheld or delayed) and, as long as no Event of Default exists,
the Borrower (which consent shall not be unreasonably withheld or delayed) at
any time assign and delegate to one or more Eligible Assignees (provided that no
written consent of or fee to the Administrative Agent or Borrower shall be
required in connection with any assignment and delegation by a Lender to another
Lender or to an Eligible Assignee that is an Affiliate of such Lender ) (each an
"Assignee") all, or any ratable part of all, of its Advances, Commitment and the
other rights and obligations of such Lender hereunder; provided, however, that
(i) such assignment shall involve at least $5,000,000; (ii) each Lender other
than LaSalle must retain a Commitment of at least $5,000,000 unless such Lender
is assigning its entire Commitment; (iii) LaSalle must maintain a Commitment of
at least $15,000,000 so long as no Default or Event of Default has occurred; and
(iv) the Borrower and the Administrative Agent may continue to deal solely and
directly with such Lender in connection with the interest so assigned to an
Assignee until (A) written notice of such assignment, together with payment
instructions, addresses and related information with respect to the Assignee,
shall have been given to the Borrower and the Administrative Agent by such
Lender and the Assignee; (B) such Lender and its Assignee shall have delivered
to the Borrower and the Administrative Agent an Assignment and Acceptance form
attached hereto as Exhibit 10.2.1 or such other form satisfactory to
Administrative Agent ("Assignment and Acceptance") together with any Note or
Notes subject to such assignment and (C) except in the case of assignments by
any Lender to any of its Affiliates, the assignor Lender or Assignee has paid to
the Administrative Agent a processing fee in the amount of $3,500.00.

               a. From and after the date that the Administrative Agent notifies
          the assignor Lender that it has received (and provided its consent
          with respect to) an executed Assignment and Acceptance and payment of
          the above-referenced processing fee, (i) the Assignee thereunder shall
          be a party hereto and, to the extent that rights and obligations
          hereunder have been assigned to it pursuant to such Assignment and
          Acceptance, shall have the rights and obligations of a Lender under
          the Loan Documents, and (ii) the assignor Lender shall, to the extent
          that rights and obligations hereunder and under the other Loan
          Documents have been assigned by it pursuant to such Assignment and
          Acceptance, relinquish its rights and be released from its obligations
          under the Loan Documents.

               b. Within five Business Days after its receipt of notice by the
          Administrative Agent that it has received an executed Assignment and
          Acceptance and payment of the processing fee, the Borrower shall
          execute and deliver to the Administrative Agent, new Notes evidencing
          such Assignee's assigned Advances and Commitment and, if the assignor
          Lender has retained a portion of its Advances and its Commitment,
          replacement Notes in the principal amount of the Advances retained by
          the assignor Lender (such Notes to be in exchange for, but not in
          payment of, the Notes held by such Lender).

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<PAGE>

          Immediately upon each Assignee's making its processing fee payment
          under the Assignment and Acceptance, this Agreement shall be deemed to
          be amended to the extent, but only to the extent, necessary to reflect
          the addition of the Assignee and the resulting adjustment of the
          Commitments arising therefrom. The Commitment allocated to each
          Assignee shall reduce such Commitment of the assigning Lender pro
          tanto.

               c. Any Lender may at any time sell to one or more commercial
          banks or other Persons not Affiliates of the Borrower (a
          "Participant") participating interests in any Advances, the Commitment
          of that Lender and the other interests of that Lender (the
          "originating Lender") hereunder and under the other Loan Documents;
          provided, however, that (i) the originating Lender's obligations under
          this Agreement shall remain unchanged, (ii) the originating Lender
          shall remain solely responsible for the performance of such
          obligations, (iii) the Borrower and the Administrative Agent shall
          continue to deal solely and directly with the originating Lender in
          connection with the originating Lender's rights and obligations under
          this Agreement and the other Loan Documents, and (iv) no Lender shall
          transfer or grant any participating interest under which the
          Participant has rights to approve any amendment to, or any consent or
          waiver with respect to, this Agreement or any other Loan Document,
          except to the extent such amendment, consent or waiver would require
          unanimous consent of the Lenders pursuant to (1) subsection 10.5.a. if
          the participant's commitment is thereby increased, (2) subsection
          10.5.b., (3) subsection 10.5.c., (4) subsection 10.5.d., (5)
          subsection 10.5.e. with respect to an extension of the Line of Credit
          Maturity Date, or (6) subsection 10.5.h.; provided, however, that no
          Participant shall be entitled to receive any greater payments under
          this Agreement than such Lender would have been entitled to receive
          with respect to the rights participated, and if amounts outstanding
          under this Agreement are due and unpaid, or shall have been declared
          or shall have become due and payable upon the occurrence of an Event
          of Default, each Participant shall be deemed to have the right of
          set-off in respect of its participating interest in amounts owing
          under this Agreement to the same extent as if the amount of its
          participating interest were owing directly to it as a Lender under
          this Agreement; provided further, however, that any Participant
          exercising its right of set-off shall agree to be bound under this
          Agreement as if it were a Lender.

               d. Notwithstanding any other provision in this Agreement, any
          Lender may at any time create a security interest in, or pledge, all
          or any portion of its rights under and interest in this Agreement and
          the Note held by it in favor of any Federal Reserve Bank in accordance
          with Regulation A of the FRB or U.S. Treasury Regulation 31 CFR
          ss.203.14, and such Federal Reserve Bank may enforce such pledge or
          security interest in any manner permitted under applicable law.

          10.2.2 Disclosure of Information. Administrative Agent and each Lender
will employ reasonable procedures to treat as confidential all written,
non-public information delivered to Administrative Agent or such Lender (as
applicable) pursuant to this Agreement

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<PAGE>

concerning the property, operations and performance of Borrower and its
Subsidiaries that is conspicuously designated by Borrower or any Subsidiary as
confidential information. With respect to any employee of Administrative Agent
or any Lender, such procedures will be at least as protective of such
confidential information of Borrower and its Subsidiaries as those established
procedures of Administrative Agent or such Lender (respectively) applicable to
and known by such employee for protecting Administrative Agent's or such
Lender's own confidential information. Notwithstanding the foregoing,
Administrative Agent and each Lender may furnish or disclose any information
concerning Borrower (or any of its properties or operations) in Administrative
Agent's or such Lender's possession from time to time (1) to permitted
participants, transferees and assignees (including prospective participants,
transferees and assignees), but subject to a reasonable confidentiality
agreement regarding any non-public confidential information thereby disclosed,
and (2) in response to credit inquiries consistent with general banking
practices. In addition, Administrative Agent and each Lender may also furnish or
disclose any such information (a) to any federal or state regulator of
Administrative Agent or such Lender, and (b) to Administrative Agent's or such
Lender's Affiliates, employees, legal counsel, appraisers, accountants and
agents, and (c) to any Person pursuant to compulsory judicial process, and (d)
to any judicial or arbitration forum in connection with enforcing the Loan
Documents or defending an action based upon the Loan Documents, and (e) to any
other Person with respect to the public or non-confidential information.
Administrative Agent and each Lender may also include operational and
performance information and data relating to Borrower in compilations, reports
and data bases assembled by Administrative Agent or such Lender (or Affiliates
of Administrative Agent or such Lender) and used to conduct, support, assist in
and validate portfolio, industry and credit analysis; provided, however, that
neither Administrative Agent nor any Lender may thereby disclose to other
Persons any information relating to Borrower and its Subsidiaries in a manner
that is attributable to Borrower or any Subsidiary unless (1) such disclosure is
permitted under the standards outlined above in this Section or (2) Borrower
otherwise consents thereto (which consent may not be unreasonably withheld).

     10.3 Binding Effect and Governing Law. This Agreement and all documents
executed hereunder are binding upon and inure to the benefit of the parties
hereto and their respective successors and assigns. This Agreement and all
documents executed hereunder are governed as to their validity, interpretation,
construction and effect by the internal laws of the State of Illinois applicable
to contracts made and to be performed entirely within such State (including,
without limitation, 735 Illinois Compiled Statute ss.105/5-5).

     10.4 No Waiver; Delay. To be effective, any waiver by the Lenders must be
expressed in a writing executed by Administrative Agent with the approval of the
Required Lenders, other than Defaults or Events of Default under Section 7.1.1
(payment related Events of Defaults) or Section 7.1.10 (insolvency related
Events of Default), which must be approved by each Lender. If Administrative
Agent or any Lender waives any power, right or remedy arising hereunder or under
any applicable law, then such waiver will not be deemed to be a waiver (a) upon
the later occurrence or recurrence of any events giving rise to the earlier
waiver or (b) as to any other Obligor. No failure or delay by Administrative
Agent or any Lender to insist upon the strict performance of any term,
condition, covenant or agreement of any of the Loan Documents, or to exercise
any right, power or remedy hereunder, will constitute a waiver of compliance
with any such term, condition, covenant or agreement, or preclude Administrative
Agent or any Lender

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<PAGE>

from exercising any such right, power, or remedy at any later time or times. By
accepting payment after the due date of any amount payable under this Agreement
or any other Loan Document, neither Administrative Agent nor any Lender will be
deemed to waive the right either to require prompt payment when due of all other
amounts payable under this Agreement or any other Loan Document or to declare an
Event of Default for failure to effect such prompt payment of any such other
amount. The remedies provided herein are cumulative and not exclusive of each
other, the remedies provided by law, and the remedies provided by the other Loan
Documents.

     10.5 Modifications and Amendments. Except as otherwise expressly provided
in this Agreement, no modification or amendment to any Loan Document will be
effective unless made in a writing signed by appropriate officers of
Administrative Agent (with the consent of the Required Lenders) and each Person
(other than the Lenders) that is a party to such Loan Document. Notwithstanding
the foregoing, to the extent that any such modification or amendment attempts to
implement any of the following, then such amendment or modification must be
approved by all Lenders:

               a. Increase the Commitment or the Commitment Percentage of any
          Lender, or

               b. Add any additional Rate Index, alter any threshold for any
          Rate Margin category, reduce the amount of any Rate Margin, or
          otherwise alter any provision that effectively reduces that interest
          rate applicable to the Advances, or

               c. Reduce the amount of any fees due to Lenders under any Loan
          Document (other than fees payable to the Administrative Agent for its
          own account), or

               d. Reduce the amount of any payment (whether for principal,
          interest or any fee, other than a fee payable to the Administrative
          Agent for its own account), or

               e. Postpone or extend the Line of Credit Maturity Date or any
          scheduled payment date (whether for principal, interest or any fee,
          other than a fee payable to the Administrative Agent for its own
          account), or

               f. Modify the definition of "Pro Rata" or "Required Lenders" or
          otherwise change the number or percentage of Lenders that are required
          to take or approve (or direct the Administrative Agent to take) any
          action under the Loan Documents, or

               g. Release or discharge Borrower or any Obligor under the Loan
          Documents or permit Borrower or any Obligor to assign to another
          Person any of its rights or obligations under the Loan Documents, or

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<PAGE>

               h. Release all or any part of any guaranty of any part of the
          indebtedness under the Loan Documents or any security interest in or
          pledge of any, substantial part of the Collateral, or

               i. Amend or otherwise modify the Capital Infusion Subordination
          Agreement or Inter-Company Note Subordination Agreement, or

               j. Amend this Section.

In addition, no provision of any Loan Document relating to the rights or
obligations of the Administrative Agent may be modified or amended without the
consent of the Administrative Agent.

     10.6 Headings. The various headings in this Agreement are inserted for
convenience only and shall not affect the meaning or interpretation of this
Agreement or any provision hereof.

     10.7 Notices. Any notice, request, consent, waiver or other communication
required or permitted under or in connection with the Loan Documents will be
deemed satisfactorily given if it is in writing and is delivered either
personally to the addressee thereof, or by prepaid registered or certified U.S.
mail (return receipt requested), or by a nationally recognized commercial
courier service with next-day delivery charges prepaid, or by telegraph, or by
facsimile (voice confirmed), or by any other reasonable means of personal
delivery to the party entitled thereto at its respective address set forth
below:

If to Borrower:               CCC Information Services Inc.
                              World Trade Center Chicago
                              444 Merchandise Mart
                              Chicago, IL 60654
                              Attention:  Reid Simpson
                              Facsimile:  (312) 527-1194
                              With a copy to (which shall not
                              constitute notice to Borrower):
                              Skadden, Arps, Slate, Meagher & Flom (Illinois)
                              333 West Wacker Drive
                              Chicago, Illinois  60606
                              Attention:        Peter C. Krupp
                              Facsimile:        (312) 407-0411
If to Administrative Agent:
                              LaSalle Bank National Association
                              135 South LaSalle Street
                              Chicago, Illinois 60603
                              Attention:  Aimee Daniels
                              Facsimile:  (312) 904-8914

                              With a copy to:

                              Vedder, Price, Kaufman & Kammholz

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<PAGE>

                              222 North LaSalle Street
                              Chicago, Illinois  60601-1003
                              Attention:        Jeffrey C. Davis
                                                Paul R. Hoffman
                              Facsimile:        (312) 609-5005
If to any Lender:             Such Lender's address and facsimile set
                              forth on the signature pages hereof.

Any party to a Loan Document may change its address or facsimile number for
notice purposes by giving notice thereof to the other parties to such Loan
Document in accordance with this Section, provided that such change shall not be
effective until 2 calendar days after notice of such change. All such notices
and other communications will be deemed given and effective (a) if by mail, then
upon actual receipt or 5 calendar days after mailing as provided above
(whichever is earlier), or (b) if by facsimile, then upon successful transmittal
to such party's designated number, or (c) if by telegraph, then upon actual
receipt or 2 Business Days after delivery to the telegraph company (whichever is
earlier), or (d) if by nationally recognized commercial courier service, then
upon actual receipt or 2 Business Days after delivery to the courier service
(whichever is earlier), or if otherwise delivered, then upon actual receipt. For
any and all purposes related to giving and receiving notices and communications
between Borrower and Administrative Agent or any Lender under any Loan Document,
Borrower hereby irrevocably appoints Borrower's President as its agent to whom
Administrative Agent and Lenders may give and from whom Administrative Agent and
Lenders may receive all such notices and communications. Any agreement of the
Administrative Agent and the Lender herein to receive certain notices by
telephone or facsimile is solely for the convenience and at the request of the
Borrower. The Administrative Agent and the Lenders shall be entitled, absent any
act or omission constituting gross negligence or willful misconduct on the part
of the Administrative Agent or such Lender, to rely on the authority of any
Person purporting to be a Person authorized by the Borrower to give such notice
and the Administrative Agent and the Lender shall not, absent any act or
omission constituting gross negligence or willful misconduct on the part of the
Administrative Agent or such Lender, have any liability to the Borrower or other
Person on account of any action taken or not taken by the Administrative Agent
or the Lenders in reliance upon such telephonic or facsimile notice. The
obligation of the Borrower to repay the Advances shall not be affected in any
way or to any extent by any failure by the Administrative Agent and the Lenders
to receive written confirmation of any telephonic or facsimile notice or the
receipt by the Administrative Agent and the Lenders of a confirmation which is
at variance with the terms understood by the Administrative Agent and the
Lenders to be contained in the telephonic or facsimile notice.

     10.8 Time of Day. All time of day restrictions imposed herein shall be
calculated using Central Time.

     10.9 Relationship with Prior Agreements. This Agreement completely and
fully supersedes all oral agreements and all other and prior written agreements
by and between Borrower, Administrative Agent and any Lender concerning the
terms and conditions of this credit arrangement (other than the letters
referenced to in Section 1.7).

                                       88
<PAGE>

     10.10 Severability. If fulfillment of any provision of or any transaction
related to any Loan Document at the time performance is due involves
transcending the limit of validity prescribed by applicable law, then ipso
facto, the obligation to be fulfilled shall be reduced to the limit of such
validity. If any clause or provision of this Agreement operates or would
prospectively operate to invalidate this Agreement in whole or in part, then
such clause or provision only shall be void (as though not contained herein),
and the remainder of this Agreement shall remain operative and in full force and
effect; provided, however, if any such clause or provision pertains to the
repayment of any indebtedness hereunder, then the occurrence of any such
invalidity shall constitute an immediate Event of Default hereunder.

     10.11 Termination and Survival. All agreements, representations, warranties
and covenants of Borrower contained herein or in any documentation required
hereunder will survive the execution and delivery of this Agreement and the
other Loan Documents and the funding of the Advances hereunder and will continue
in full force and effect until terminated in accordance with this Section.
Except as otherwise provided in Section 4.13 hereof and Section 10.1 hereof,
this Agreement will terminate upon satisfaction of each of the following events:
(i) payment to Administrative Agent and each Lender in full (unconditionally and
indefeasibly) of the entire indebtedness and monetary obligations due hereunder
and under the other Loan Documents, and (ii) the termination of the Line of
Credit Facility hereunder, and (iii) return and cancellation of any effective
letters of credit issued by Administrative Agent or any Lender for the account
of Borrower (or delivery to Administrative Agent of cash or readily marketable
collateral in an amount and subject to a pledge agreement that are acceptable to
Administrative Agent in its sole and absolute discretion).

     10.12 Reinstatement. To the maximum extent not prohibited by applicable
law, this Agreement (and the indebtedness hereunder and Collateral therefor)
will be reinstated and correspondingly increased if at any time any amount
received by Administrative Agent or any Lender in respect of any Loan Document
is rescinded or must otherwise be restored or returned by Administrative Agent
or such Lender to any Person upon the insolvency, bankruptcy, dissolution,
liquidation or reorganization of Borrower or any other Person or upon the
appointment of any receiver, intervenor, conservator, trustee or similar
official for Borrower or other Person or for any substantial part of the assets
of Borrower or any other Person, or otherwise, all as though such payments had
not been made.

     10.13 Notification of Addresses, Lending Offices, Etc. Each Lender shall
notify the Administrative Agent in writing of any changes in the address to
which notices to such Lender should be directed, or addresses of any lending
office, of payment instructions in respect of all payments to be made to it
hereunder and of such other administrative information as the Administrative
Agent shall reasonably request.

     10.14 Counterparts. This Agreement may be executed in any number of
counterparts with the same effect as if all the signatures on such counterparts
appeared on one document. Each such counterpart will be deemed to be an original
but all counterparts together will constitute one and the same instrument.

                                       89
<PAGE>

     10.15 Conflict Provision. In the event of an irreconcilable conflict
between the terms and conditions of this Agreement and the terms and conditions
of any other Loan Document, the terms and conditions of this Agreement shall
govern.

     10.16 Waiver of Liability. BORROWER (A) AGREES THAT NEITHER ADMINISTRATIVE
AGENT NOR ANY LENDER (NOR ANY DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS OF
ADMINISTRATIVE AGENT OR ANY LENDER) SHALL HAVE ANY LIABILITY TO BORROWER
(WHETHER SOUNDING IN TORT, CONTRACT OR OTHERWISE) FOR LOSSES OR COSTS SUFFERED
OR INCURRED BY BORROWER IN CONNECTION WITH OR IN ANY WAY RELATED TO THE
TRANSACTIONS CONTEMPLATED OR THE RELATIONSHIP ESTABLISHED BY ANY LOAN DOCUMENT,
OR ANY ACT, OMISSION OR EVENT OCCURRING IN CONNECTION HEREWITH OR THEREWITH,
EXCEPT FOR REASONABLY FORESEEABLE ACTUAL LOSSES RESULTING DIRECTLY AND
EXCLUSIVELY FROM ADMINISTRATIVE AGENT'S OR SUCH LENDER'S OWN GROSS NEGLIGENCE,
WILLFUL MISCONDUCT OR FRAUD AND (B) WAIVES, RELEASES AND AGREES NOT TO SUE UPON
ANY CLAIM AGAINST ADMINISTRATIVE AGENT OR ANY LENDER (OR THEIR DIRECTORS,
OFFICERS, EMPLOYEES OR AGENTS) WHETHER SOUNDING IN TORT, CONTRACT OR OTHERWISE,
EXCEPT FOR CLAIMS FOR REASONABLY FORESEEABLE ACTUAL LOSSES RESULTING DIRECTLY
AND EXCLUSIVELY FROM ADMINISTRATIVE AGENT'S OR SUCH LENDER'S OWN GROSS
NEGLIGENCE, WILLFUL MISCONDUCT OR FRAUD. MOREOVER, WHETHER OR NOT SUCH DAMAGES
ARE RELATED TO A CLAIM THAT IS SUBJECT TO THE WAIVER EFFECTED ABOVE AND WHETHER
OR NOT SUCH WAIVER IS EFFECTIVE, UNLESS ADMINISTRATIVE AGENT OR ANY LENDER IS
ADJUDGED TO BE GUILTY OF CRIMINAL CONDUCT THAT CAUSED SUCH DAMAGES, THEN NEITHER
ADMINISTRATIVE AGENT NOR ANY LENDER (NOR ANY DIRECTORS, OFFICERS, EMPLOYEES AND
AGENTS OF ADMINISTRATIVE AGENT OR ANY LENDER) SHALL HAVE ANY LIABILITY WITH
RESPECT TO (AND BORROWER HEREBY WAIVES, RELEASES AND AGREES NOT TO SUE UPON ANY
CLAIM FOR) ANY SPECIAL, INDIRECT, CONSEQUENTIAL, PUNITIVE OR REASONABLY
NON-FORESEEABLE DAMAGES SUFFERED BY BORROWER IN CONNECTION WITH OR IN ANY WAY
RELATED TO THE TRANSACTIONS CONTEMPLATED OR THE RELATIONSHIP ESTABLISHED BY ANY
LOAN DOCUMENT, OR ANY ACT, OMISSION OR EVENT OCCURRING IN CONNECTION HEREWITH OR
THEREWITH; AND IF ADMINISTRATIVE AGENT OR ANY LENDER IS ADJUDGED TO BE GUILTY OF
SUCH CRIMINAL CONDUCT, THEN BORROWER WILL BE ENTITLED TO THE TYPES OF
COMPENSATION (INCLUDING, AS APPLICABLE AND APPROPRIATE, SPECIAL, INDIRECT,
CONSEQUENTIAL, PUNITIVE OR NON-FORESEEABLE DAMAGES) AS AND TO THE EXTENT
AVAILABLE UNDER APPLICABLE LAW.

     10.17 Forum Selection, Consent to Jurisdiction. ANY LITIGATION IN
CONNECTION WITH OR IN ANY WAY RELATED TO ANY LOAN DOCUMENT, OR ANY COURSE OF
CONDUCT, COURSE OF DEALING, STATEMENTS (WHETHER VERBAL OR WRITTEN), ACTIONS OR
INACTIONS OF ADMINISTRATIVE AGENT OR ANY LENDER OR BORROWER WILL BE BROUGHT AND
MAINTAINED EXCLUSIVELY IN THE COURTS OF THE STATE OF ILLINOIS OR IN THE UNITED
STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF ILLINOIS; PROVIDED, HOWEVER,
THAT ANY SUIT SEEKING ENFORCEMENT AGAINST BORROWER, ANY COLLATERAL OR ANY OTHER
PROPERTY MAY ALSO BE BROUGHT (AT ADMINISTRATIVE AGENT'S OR SUCH LENDER'S OPTION)
IN THE COURTS OF ANY OTHER JURISDICTION WHERE SUCH COLLATERAL OR OTHER PROPERTY
MAY BE FOUND OR WHERE ADMINISTRATIVE AGENT OR SUCH LENDER MAY OTHERWISE OBTAIN
PERSONAL JURISDICTION OVER BORROWER. BORROWER HEREBY EXPRESSLY AND IRREVOCABLY
SUBMITS TO THE JURISDICTION OF THE COURTS OF THE STATE OF ILLINOIS AND OF THE
UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF ILLINOIS FOR THE
PURPOSE OF ANY SUCH LITIGATION AS SET FORTH ABOVE AND IRREVOCABLY AGREES TO BE
BOUND BY ANY FINAL AND NON-APPEALABLE JUDGMENT RENDERED HEREBY IN CONNECTION
WITH SUCH LITIGATION. BORROWER HEREBY EXPRESSLY AND IRREVOCABLY WAIVES, TO THE
FULLEST EXTENT PERMITTED BY LAW, ANY OBJECTION WHICH IT MAY HAVE OR HEREAFTER
MAY HAVE TO THE LAYING OF VENUE OF ANY SUCH LITIGATION BROUGHT IN ANY SUCH COURT
REFERRED TO ABOVE

                                       90
<PAGE>

AND ANY CLAIM THAT ANY SUCH LITIGATION HAS BEEN BROUGHT IN AN
INCONVENIENT FORUM. TO THE EXTENT THAT BORROWER HAS OR HEREAFTER MAY ACQUIRE ANY
IMMUNITY FROM JURISDICTION OF ANY COURT OR FROM ANY LEGAL PROCESS (WHETHER
THROUGH SERVICE OR NOTICE, ATTACHMENT PRIOR TO JUDGMENT, ATTACHMENT IN AID OF
EXECUTION OR OTHERWISE) WITH RESPECT TO ITSELF OR ITS PROPERTY, THEN BORROWER
HEREBY IRREVOCABLY WAIVES SUCH IMMUNITY IN RESPECT OF ITS OBLIGATIONS UNDER THIS
AGREEMENT. NOTWITHSTANDING THE FOREGOING, IF ADMINISTRATIVE AGENT OR ANY LENDER
AT ANY TIME COMMENCES LITIGATION AGAINST BORROWER IN A STATE COURT OF THE STATE
OF ILLINOIS AT A TIME WHEN AND WITH RESPECT TO A CAUSE OF ACTION THAT AT THE
TIME MAY ALSO BE PROPERLY MAINTAINED IN THE UNITED STATES DISTRICT COURT FOR THE
NORTHERN DISTRICT OF ILLINOIS (INCLUDING, WITHOUT LIMITATION, SATISFACTION OF
PERSONAL AND SUBJECT MATTER JURISDICTION AND OTHER PROCEDURAL PREREQUISITES TO
MAINTAINING SUCH ACTION), THEN NEITHER ADMINISTRATIVE AGENT NOR ANY LENDER WILL
CONTEST OR OBJECT TO A TIMELY MOTION BY BORROWER TO TRANSFER SUCH ACTION TO SUCH
FEDERAL COURT PROVIDED THAT SUCH ACTION CAN AT THE TIME OF SUCH TRANSFER BE
MAINTAINED WITH RESPECT TO ALL PARTIES AND ALL CAUSES OF ACTION IDENTIFIED BY
ADMINISTRATIVE AGENT OR SUCH LENDER.

     10.18 Waiver of Jury Trial. ADMINISTRATIVE AGENT, EACH LENDER AND BORROWER
EACH HEREBY KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVES ANY RIGHTS IT MAY
HAVE TO A TRIAL BY JURY IN RESPECT OF ANY LITIGATION (WHETHER AS CLAIM,
COUNTER-CLAIM, AFFIRMATIVE DEFENSE OR OTHERWISE) IN CONNECTION WITH OR IN ANY
WAY RELATED TO ANY OF THE LOAN DOCUMENTS, OR ANY COURSE OF CONDUCT, COURSE OF
DEALING, STATEMENTS (WHETHER VERBAL OR WRITTEN), ACTIONS OR INACTIONS OF
ADMINISTRATIVE AGENT, ANY LENDER OR BORROWER. BORROWER ACKNOWLEDGES AND AGREES
(A) THAT IT HAS RECEIVED FULL AND SUFFICIENT CONSIDERATION FOR THIS PROVISION
(AND EACH OTHER PROVISION OF EACH OTHER LOAN DOCUMENT TO WHICH IT IS A PARTY),
AND (B) THAT IT HAS BEEN ADVISED BY LEGAL COUNSEL IN CONNECTION HEREWITH, AND
(C) THAT THIS PROVISION IS A MATERIAL INDUCEMENT FOR ADMINISTRATIVE AGENT AND
EACH LENDER ENTERING INTO THE LOAN DOCUMENTS AND FUNDING ADVANCES THEREUNDER.

     10.19 Prior Agreements. This Agreement and the other Loan Documents
executed and delivered in connection herewith are entered into and delivered to
Administrative Agent and the Lenders party thereto in replacement of and
substitution for, and not in payment of or satisfaction for, the following
documents: (a) the Previous Credit Facility Agreement; (b) $15,125,000 Amended
and Restated Line of Credit Note dated as of April 17, 2001, in favor of
LaSalle; (c) $8,250,000 Amended and Restated Line of Credit Note dated as of
April 17, 2001, in favor of Harris Trust and Savings Bank; (d) Domestic
Subsidiary Guaranty dated as of April 17, 2001, executed by certain Domestic
Subsidiaries in favor of Administrative Agent; (e) Domestic Subsidiary Security
Agreement dated as of April 17, 2001, executed by certain Domestic Subsidiaries
in favor of Administrative Agent; (f) Pledge Agreement of Domestic Subsidiaries
dated as of April 17, 2001, executed by Borrower and certain Domestic
Subsidiaries in favor of Administrative Agent; (g) Collateral Assignment of
Notes dated as of April 17, 2001, executed by Borrower in favor of
Administrative Agent, (h) Guaranty of CCC Information Services Group Inc. dated
as of October 29, 1998 executed by Guarantor in favor of Administrative Agent;
(i) Pledge Agreement dated as of October 29, 1998 executed by Guarantor in favor
of Administrative Agent; and (j) Amended and Restated Security Agreement dated
as of April 17, 2001, executed by Borrower in favor of Administrative Agent
(collectively, as amended or otherwise modified prior to the Closing Date, the
"Prior Agreements"). Effective as of the date hereof, those Previous Lenders
listed on the signature pages to the Previous Credit Facility

                                       91
<PAGE>

Agreement, shall and are hereby replaced pursuant to assignments entered into on
the Closing Date with the Lenders listed on the signature pages to this
Agreement. All other instruments, documents and agreements executed and
delivered in connection with the Prior Agreements are hereby reaffirmed and
shall continue in full force and effect. Borrower acknowledges that the
Advances, except to the extent of the repayments made on the Closing Date, of
the Lenders evidenced by the Prior Agreements have not been satisfied but
instead have become part of the Obligations under this Agreement. Borrower
further acknowledges that all of the Liens granted by Borrower under the Prior
Agreements and all instruments, documents and agreements executed in connection
therewith are hereby reaffirmed and shall, to the extent set forth in such Prior
Agreements and all instruments, documents and agreements executed in connection
therewith, continue hereafter to secure the Obligations, until all Obligations
are repaid in full in cash (including any Obligations reinstated pursuant to
such Prior Agreements) and this Agreement is terminated.

                      [BALANCE OF PAGE INTENTIONALLY BLANK]

                                       92
<PAGE>

     SIGNATURE PAGE TO SECOND AMENDED AND RESTATED CREDIT FACILITY AGREEMENT

         IN WITNESS WHEREOF, the undersigned, by their duly authorized officers,
have executed this Second Amended and Restated Credit Facility Agreement, as of
the day and year first above written.

                                         CCC INFORMATION SERVICES INC.

                                         By: /s/ Reid E. Simpson
                                             ----------------------------------
                                             Name: Reid E. Simpson
                                             Title:  Executive Vice President
                                                     and Chief Financial Officer

                                       93
<PAGE>

     SIGNATURE PAGE TO SECOND AMENDED AND RESTATED CREDIT FACILITY AGREEMENT

                                  LASALLE BANK NATIONAL ASSOCIATION,
                                  (AS ADMINISTRATIVE AGENT AND ISSUING BANK)

                                   By: /s/ Aimee W. Daniels
                                       -----------------------------------------
                                       Name: Aimee W. Daniels
                                       Title: Sr. Vice President

                                  LASALLE BANK NATIONAL ASSOCIATION, (AS LENDER)

                                   By: /s/ Aimee W. Daniels
                                       -----------------------------------------
                                       Name: Aimee W. Daniels
                                       Title: Sr. Vice President

                                       Address  135 South LaSalle Street
                                                Chicago, Illinois 60603
                                                Attention:
                                                Facsimile:    (312)904-0409

                                                Commitment:  $15,000,000

                                       94
<PAGE>

     SIGNATURE PAGE TO SECOND AMENDED AND RESTATED CREDIT FACILITY AGREEMENT

                                      HARRIS TRUST AND SAVINGS BANK

                                      By: /s/ Len E. Meyer
                                          --------------------------------------
                                          Name: Len E. Meyer
                                          Title: Vice President

                                          Address:
                                          Harris Trust and Savings Bank
                                          111 West Monroe Street
                                          10th Floor West
                                          Chicago, IL 60603
                                          Main:    312-461-5113
                                          Fax: 312-461-2591

                                          Commitment:  $15,000,000

                                       95<PAGE>
                                                                    EXHIBIT 10.3

                                                FIRST AMENDMENT AND WAIVER,
                                 dated as of November 30, 2001, (this "Amendment
                                 and Waiver"), between CCC Information Services
                                 Group Inc., a Delaware corporation (the
                                 "Company") and Capricorn Investors III, L.P.
                                 ("Capricorn").

                  WHEREAS, the Company issued to Capricorn that certain Common
Stock Purchase Warrant, dated February 23, 2001 (the "Warrant"), whereby
Capricorn is entitled to purchase, subject to the terms and conditions set forth
therein, an aggregate of One Million Two Hundred Thousand (1,200,000) shares
(subject to adjustment as provided therein) of common stock, par value $.10 per
share (the "Common Stock"), of the Company at a purchase price of $10.00 per
share (subject to adjustment as set forth therein, the "Exercise Price"),
payable as provided therein. Capitalized terms used but not otherwise defined
herein have the meanings assigned to them in the Warrant.

                  WHEREAS, the Company plans to launch a rights offering (the
"Rights Offering"), pursuant to which the Company will distribute to the holders
of Common Stock, and the holders of outstanding warrants to purchase Common
Stock, transferable rights to purchase an aggregate of $20 million of its Common
Stock on a pro rata basis at a subscription price per share of Common Stock of
$5.50 (the "Subscription Price").

                  WHEREAS, the Company and Capricorn desire to amend certain
provisions of the Warrant in connection with the Rights Offering.

                  NOW, THEREFORE, in consideration of the mutual agreements
herein contained and other good and valuable consideration, the sufficiency and
receipt of which are hereby acknowledged, the parties hereto hereby agree as
follows:

                  SECTION 1. Exercise Price. The Exercise Price as set forth in
the initial paragraph of the Warrant is hereby amended so that the Exercise
Price shall be reduced to $6.875 per share (subject to adjustment as set forth
therein).

                  SECTION 2. Amendment to Section 3(a). Section 3(a) of the
Warrant is hereby amended by adding the following sentence at the end thereof:
"Upon the occurrence of a "Change of Control" (as defined in the Indenture,
dated as of February 23, 2001, between the Company, as Issuer and Wilmington
Trust Company, as Trustee, as amended or supplemented from time to time (the
"Indenture")), this Warrant will be, at the holder's option, either (i)
exercised by the holder in whole or in part at the then applicable Exercise
Price, payable (a) in cash, (b) on a cashless exercise basis as set forth in the
immediately preceding sentence or (c) by tender of Trust Preferred Securities of
CCC Capital Trust (valued at the liquidation amount of $1,000 per Trust
Preferred Security plus accrued but unpaid distributions on such Trust Preferred
Securities), this

<PAGE>

Warrant and Series F Preferred Stock of the Company, in each case as provided in
this Section 3(a) of this Warrant, or (ii) if not exercised on or prior to the
"Change of Control Payment Date" or (if the Company elects not to make a "Change
of Control Offer" upon a Change of Control), on the "Redemption Date" for a
"Change of Control Redemption," in each case as such terms are defined in the
Indenture, this Warrant or any unexercised portion thereof shall expire on the
Change of Control Payment Date or the Redemption Date for the Change of Control
Redemption, as the case may be."

                  SECTION 3. Amendment to Section 7. Section 7 of the Warrant is
hereby amended by adding the following phrase at the beginning of the first
sentence thereof: "Subject to the last sentence of Section 3(a),".

                  SECTION 4. Waiver of Antidilution Provisions. Capricorn hereby
waives any antidilution protection provided it under the Warrant (including, but
not limited to, Section 8 thereof) with regard to Common Stock and/or options,
warrants or other Common Stock purchase rights and the Common Stock issued
pursuant to such options, warrants or other rights to (a) Capricorn, White River
Ventures, Inc. and Capricorn Investors II, L.P., pursuant to the transactions
contemplated in the Purchase Agreement, dated as of November 29, 2001 between
the Company, White River Ventures, Inc., Capricorn Investors II, L.P. and
Capricorn and (b) any person pursuant to the Rights Offering. The waiver granted
by this Section 4 is granted solely in connection with the transactions
contemplated by the Purchase Agreement and the Rights Offering, and shall not
constitute a waiver or diminution of any right Capricorn hereafter to require or
demand strict compliance and performance of the Warrant, as amended hereby.

                  SECTION 5. Governing Law. This Amendment and Waiver shall be
governed by, and construed and enforced in accordance with, the laws of the
State of Delaware, without regard to its principles of conflicts of laws.

                  SECTION 6. Counterparts. This Amendment and Waiver may be
executed in one or more counterparts, all of which shall be considered one and
the same agreement and each of which shall be deemed an original. Delivery of an
executed signature page of this Amendment and Waiver by facsimile transmission
shall be as effective as delivery of a manually executed counterpart hereof.

                            [Signature Page Follows]

                                       2
<PAGE>

                  IN WITNESS WHEREOF, each of the Investors and the Company has
caused this Amendment and Waiver to be duly signed as of the date first written
above.

                             CCC INFORMATION SERVICES GROUP INC.,
                             a Delaware corporation

                             By: /s/ Reid E. Simpson
                                -----------------------------------
                             Name:  Reid E. Simpson
                             Title: Executive Vice President
                                    and Chief Financial Officer

                             CAPRICORN INVESTORS III, L.P.
                             a Delaware limited partnership

                             By:    CAPRICORN HOLDINGS III, LLC,
                             Its General Partner

                             By: /s/ Herbert S. Winokur, Jr.
                                -----------------------------------
                             Name:  Herbert S. Winokur, Jr.
                             Title: Manager

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