Document:

Exhibit 10.38

 

International Business Machines
Corporation

Worldspan Asset Management Offering Agreement

 

This Asset Management
Offering Agreement (“AMO Agreement”) states the terms under which International
Business Machines Corporation (“IBM”) and IBM’s subsidiary, IBM Credit
Corporation (“IBM Credit”) will provide in their individual capacities outlined
below, and Worldspan, L.P. (“Worldspan”) will accept, current and future
information processing capacity and related services, as well as leasing of the
machines required for such capacity and related financing.  IBM, IBM Credit and/or Worldspan may be
referred to from time to time herein individually as a “Party” or collectively
as the “Parties”.

 

IBM will provide
Machines, Programs and Services pursuant to the terms of this AMO Agreement and
the IBM Customer Agreement (Agreement Number JJT-0003) signed on July 17,
1991 and July 19, 1991, respectively, by Worldspan and IBM, including its
Attachments and Transaction Documents (“ICA”).

 

IBM Credit will lease
Machines to Worldspan and provide any applicable financing pursuant to the
terms of this AMO Agreement and the Worldspan, L.P. Data Center Term Lease
Agreement (Agreement Number JJT-0001) signed on March 11, 1993 and
March 12, 1993, respectively, by IBM Credit and Worldspan, including its
applicable Supplements and Addenda (“TLA”). 
In this AMO Agreement, “Machines” shall also mean “Equipment” as defined
in the TLA.  Any Machines provided under
this AMO Agreement that are other than new will be directly provided by IBM
Credit under the terms of the TLA, and the ICA will not apply.

 

The Parties acknowledge
and agree that the terms and conditions of the ICA and of the TLA represent
separate agreements with IBM and IBM Credit, respectively, which remain legally
independent from one another.  This AMO
Agreement contains terms and conditions which are in addition to those in both
the ICA and the TLA.  This AMO
Agreement, the ICA and the TLA, each as amended and modified, together with the
other agreements referenced herein, entered. into in connection herewith, or
otherwise contemplated hereby, constitute the entire agreement among the
Parties relating to the subject matter hereof and supersede all oral or other
written communications among the Parties relating to this subject matter.  This AMO Agreement cannot be changed or
modified except in writing and signed by the Parties.  Any terms not otherwise defined in this AMO Agreement shall be
used as defined in the ICA or TLA. 
Except as modified herein, all other terms and conditions of the
referenced agreements remain unchanged. 
In the event of a conflict between this AMO Agreement and the referenced
agreements, this AMO Agreement will prevail.

 

 

 

1

 

This AMO Agreement
becomes effective as of July 1, 2002 (“Effective Date”) and shall have an
expiration date of June 30, 2007 (“Expiration Date”).  The “Initial Term” shall begin on the
Effective Date and end on the Expiration Date. A “Contract Year” means the
12-month period commencing on the Effective Date or any anniversary thereof
during the Initial Term.

 

	
  Agreed to:

  	
   

  	
  Agreed to:

  
	
   

  	
   

  	
   

  
	
  Worldspan, L.P.

  	
   

  	
  International Business Machines Corporation

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  By:

  	
  /s/ David Lauderdale

  	
   

  	
  By:

  	
  /s/ John M. Segler

  
	
  Authorized
  Signature

  	
   

  	
  Authorized
  Signature

  
	
   

  	
   

  	
   

  
	
  Name (type or print):

  	
  David Lauderdale

  	
   

  	
  Name (type or print):

  	
  John M. Segler

  
	
  Date:

  	
  10/21/2002

  	
   

  	
  Date:

  	
  10/21/2002

  
	
   

  	
   

  	
   

  
	
  Customer No.:  9885094

  	
   

  	
  Agreed to:

  
	
   

  	
   

  	
   

  
	
  AMO Agreement No.:  ASVB594

  	
   

  	
  IBM Credit Corporation

  
	
   

  	
   

  	
   

  
	
  IBM Customer Agreement
  No.:  JJT-0003

  	
   

  	
  By:

  	
  /s/ Brad P. Graham

  
	
   

  	
   

  	
  Authorized
  Signature

  
	
  Term Lease Agreement
  No.:  JJT-0001

  	
   

  	
  Name (type or print):

  	
  Brad P. Graham

  
	
   

  	
   

  	
  Date:

  	
  10/24/2002

  
									

 

2

 

1.                                      Cancelled/Superceded
Agreements

 

This AMO Agreement
supersedes, in its entirety, the Worldspan Capacity Agreement (Agreement Number
AJIC644), effective as of January 1, 2000, among Worldspan, IBM and IBM
Credit, and its associated documents and amendments and Order Letters issued thereunder
(the “Capacity Agreement”).  The Order
Letters issued under this AMO Agreement shall begin with Order Letter 100.

 

In addition, this AMO
Agreement cancels and supersedes, in their entirety, the ICA Supplement for
S/390 Software Growth Attachment relating to software other than TPF 4.1
software (Agreement Number 07D7H59), effective as of January 1, 2002,
between Worldspan and IBM, the ICA Supplement for S/390 Software Growth
Attachment relating to TPF 4.1 software (Agreement Number 07D7H60), effective
as of January 1, 2002, between Worldspan and IBM, and their associated
documents and amendments.

 

2.                                      Monthly Payments

 

There will be a single
monthly invoice for a “Monthly Payment” for all the Machines and Programs
(“Products”), Services, leases and financings subject to this AMO
Agreement.  Each such invoice will be in
the form attached as Exhibit I, as that form may be modified from time to time
by the mutual agreement of IBM and Worldspan, and will provide detail
sufficient to satisfy Worldspan’s tax and accounting requirements; provided,
however, that all such charges shall equal the Monthly Payment for that month.

 

Each Monthly Payment will
be due thirty (30) days after Worldspan’s receipt of IBM’s invoice therefor,
but no earlier than the first day of the calendar month for which it is
payable, and will be payable directly to IBM. 
IBM Credit has authorized IBM to serve as its collection agent for
amounts due to IBM Credit under this AMO Agreement or the TLA.  Worldspan’s payment to IBM of the Monthly
Payments, as adjusted pursuant to this AMO Agreement, will constitute full
compensation to IBM Credit for any leased Machines or other financed items that
are subject to this AMO Agreement. 
Subject to the foregoing and the following paragraph, the first Monthly
Payment is due on July 1, 2002.  A
schedule of the Monthly Payments due for the initial Term is attached as
Exhibit A.

 

Any invoice amounts for
Products and Services subject to this AMO Agreement billed to and paid by
Worldspan to IBM between the Effective Date of this AMO Agreement and the date
the Parties execute this AMO Agreement will be applied as a credit on account
for application to the initial Monthly Payment(s) due under this AMO Agreement.

 

Any invoices for Products
and Services billed to Worldspan but not paid between the Effective Date and
the date the Parties execute this AMO Agreement will be canceled.

 

The Monthly Payments are
due and payable for the full term of this AMO Agreement and are not cancelable
except as may be otherwise provided herein. 
The Monthly Payments are subject to 

 

3

 

change only in accordance with the terms specified herein.  This AMO Agreement cannot be terminated
except as provided herein or by agreement of the Parties; provided, however,
that Section 7 of this AMO Agreement, entitled “Additional Capacity”, is
separately terminable in accordance with the provisions thereof.

 

The Monthly Payments
include any applicable charges for normal transportation, installation and
deinstallation for Machines installed under this AMO Agreement.

 

Any charges for Products,
Services or financings not specifically described in this AMO Agreement and/or
its Exhibits will continue to be invoiced separately to Worldspan.

 

The Monthly Payments do
not include any provision for any taxes that may be applicable to the Products,
Services, Leases or financing subject to this AMO Agreement.  Worldspan has responsibility for all such
taxes other than taxes based on the net income of IBM or IBM Credit or
franchise taxes, capital stock or net worth taxes imposed on IBM or IBM Credit.

 

Notwithstanding anything
to the contrary in the ICA or the TLA, neither IBM nor IBM Credit will have the
right or ability to change the Monthly Payments with respect to any Products or
Services provided to Worldspan under this AMO Agreement except as expressly
provided in this AMO Agreement or otherwise mutually agreed by the Parties.

 

In addition,
notwithstanding anything to the contrary in the ICA or the TLA, neither IBM nor
IBM Credit will have the right or ability to change the terms and conditions
relating to any Products or Services to be provided to Worldspan under this AMO
Agreement unless (i) such change is made to the comparable terms and conditions
for all of IBM’s commercial customers, and (ii) such change does not adversely
affect Worldspan’s usage of the applicable Product or Service, as provided by
IBM, or Worldspan’s quiet enjoyment of the applicable Product or Services, as
provided by IBM Credit.  If IBM or IBM
Credit makes any permitted change to the terms and conditions relating to any
Products or Services to be provided to Worldspan under this AMO Agreement and
such change is deemed unfavorable by Worldspan, then Worldspan may elect to
delete any of the Capacity affected by such change from this AMO Agreement as
described in Subsection 6.A, entitled “Cancellation of Committed
Capacity,” and any limitations on deletions of Capacity described in this AMO
Agreement will not apply and the then current Monthly Payments will be reduced
by the amount described in such Subsection.

 

3.                                      Included
Agreements

 

The Monthly Payments
include the monthly charges (except as otherwise specified in each Included
Agreement) that would otherwise become due during the Initial Term under the
included Agreements listed below and, notwithstanding anything to the contrary
in the Included Agreements, such charges will not be separately payable during
the Initial Term.  Any such charges that
are due or become due for periods before the Effective Date or after the
Expiration Date are not included in the Monthly Payments and will be invoiced
separately to Worldspan.  The “Included
Agreements” include the following:

 

4

 

a.                                       WebServer
Software Special Option, effective as of September 30, 2000, among
Worldspan, IBM and IBM Credit, as supplemented and amended, including by
Amendment No. 3 thereto entered into contemporaneously herewith by Worldspan,
IBM, and IBM Credit.

 

b.                                      Enterprise
Software Option Agreement entered into contemporaneously herewith by Worldspan
and IBM.

 

c.                                       To
the extent described herein, the ICA and the TLA.

 

The Monthly Payments do
not include any charges that become due under the Master Project Resources
Agreement for Consulting & Integration Services entered into
contemporaneously herewith by Worldspan and IBM.

 

Except as provided
herein, this AMO Agreement does not modify the terms and conditions of the
agreements listed above.

 

4.                                      Base Capacity

 

IBM and Worldspan agree that
the Machines listed in Exhibit B and Exhibit C are included in the initial
capacity (“Base Capacity”) subject to this AMO Agreement, the charges for which
are included in the Monthly Payments. 
Exhibits B and C list all Machines included in the Base Capacity,
including the Current Machines, which are listed in Exhibit C.  All Machines listed in Exhibit B and Exhibit
C will be leased by IBM Credit to Worldspan under the terms of the TLA, as
supplemented and modified by this AMO Agreement.

 

The Current Machines are
Machines currently subject to a Lease between Worldspan and IBM Credit.  These Machines are included in the Base
Capacity.

 

5.                                      Capacity Plan

 

The essence of this AMO
Agreement with respect to the Base Capacity is the Capacity Plan specified in Exhibit
B (the “Plan”).  The Plan is based on
the specific transactions listed in Attachment 1 to Exhibit B occurring as
described therein.

 

The Plan consists of two
(2) types of transactions (Capacity Additions and Capacity Deletions), each
with two (2) methods by which they will occur.

 

a.                                       Capacity
Additions are comprised of (i) installation of upgrades (Vertical Upgrades) on
installed Machines, and (ii) installation of new Machines (New Footprints).

 

b.                                      Capacity
Deletions are comprised of (i) Machines returned to IBM Credit at their Lease
expiration (Returned Footprints), and (ii) disabling of Machine components on
installed Machines to reduce their capacity (Vertical Downgrades).

 

5

 

General terms regarding
Capacity:

 

•                                          All
Capacity may be taken during any time within the calendar quarter specified in
Attachment 1 to Exhibit B.

 

•                                          Capacity
specified as New Footprints may be acquired as Vertical Upgrades representing
the equivalent MIPS within the same product generation (i.e., Freeway, G5, G6)
without an increase in the Monthly Payment.

 

•                                          All
Vertical Upgrades will be delivered in accordance with IBM’s generally
available upgrade paths.

 

•                                          The
Monthly Payments are based, in part, on delivery of processing capacity,
measured in millions of instructions per second (“MIPS”), equal to the
estimated IBM’s Large Systems Performance Reference (“LSPR”) MIPS specified in
Exhibit B for each generation of Complimentary Metal Oxide Semiconductor (CMOS)
technology for each year of the Initial Term. 
If the actual capacity delivered, as measured by LSPR in a mixed
environment at the time of product announcement, differs from the MIPS
specified in Exhibit B for a given year, the Monthly Payments will be adjusted
as described below in Section 6.A, entitled “Cancellation of Committed
Capacity”.  All capacity delivered will
be delivered in increments of whole processors or engines.

 

•                                          If
the total MIPS installed and subject to this AMO Agreement varies from the
Total MIPS Installed shown in the Plan, the Monthly Payments are subject to
change as described below.  The amount
of the change will be specified in an Order Letter.

 

Deviations from the Plan
and from Attachment 1 to Exhibit B may result in an adjustment to the Monthly Payments
as described below.

 

6.                                      Capacity
Management

 

The following three (3)
Subsections describe options available to Worldspan and are intended to provide
Worldspan with flexibility with respect to the installation of Base
Capacity.  Except as may be specifically
described otherwise herein, in all circumstances where a reduction to the
Monthly Payments for capacity described in this AMO Agreement as of the
Effective Date is contemplated under this AMO Agreement, the amounts described
below and specified in the applicable Exhibit shall govern.

 

Section 1, Reduction
Amounts for Deferred or Deleted Capacity, and Section 2, Payment Amounts
for Accelerated Capacity, of Exhibit D will be used to determine any applicable
change to the Monthly Payments described in the applicable following
Subsections.  In each case, the change
to the Monthly Payments is determined by multiplying the number of MIPS that
are the subject of the transaction by the applicable amount shown in the
applicable Section of Exhibit D.  

 

6

 

The result will be the
change to the Monthly Payment and shall apply for the period specified in the
applicable following Subsection.

 

A.                                    Cancellation of
Committed Capacity

 

Upon thirty (30) days
written notice prior to the applicable scheduled install date, Worldspan may
elect to reduce the number of Base Capacity MIPS for the Contract Year of the
scheduled install date by up to the lesser of (i) [**] ([**]%) of that Contract
Year’s Base Capacity MIPS, and (ii) the portion of that Contract Year’s Base
Capacity MIPS that have not yet been installed as of the date of the
notice.  In any such event, the Monthly
Payments will be reduced using the applicable reduction amount shown in
Section 1 of Exhibit D for the calendar quarter of the scheduled install
date, all as described in the following paragraph.

 

The reduction to the
Monthly Payments will begin effective with the Monthly Payment for the second
month of the calendar quarter during which the cancelled MIPS were scheduled to
be installed.  The amount of reduction
to each Monthly Payment will be determined by multiplying the number of MIPS
cancelled by the applicable reduction amount from Section 1 of Exhibit D,
and the reduction will apply for the duration applicable to the
capacity/transaction which is deleted.

 

B.                                    MIPS Exchange
Credits

 

This Alternate Platform
Option for MIPS Base Capacity exchange may be exercised effective during each
July and January of the Initial Term of this AMO Agreement.  During each such July and January,
Worldspan may elect to substitute an alternate IBM technology platform for up
to [**]([**]%) of the MIPS included in the Plan for the Contract Year in which
that July and January occurs. 
Upon written notice provided to IBM one month prior to the scheduled
upgrade, Worldspan may elect to replace the scheduled MIPS with then currently
available alternate IBM technology under this AMO Agreement.  IBM will issue a credit to be applied to
other Products and Services that Worldspan may elect to acquire from IBM or IBM
Credit.  The amount of the credit will
be calculated in the same manner as the reduction to Monthly Payments described
in Subsection 6.A, entitled “Cancellation of Committed Capacity”.  The capacity that Worldspan may replace pursuant
to this Subsection is in addition to any capacity that Worldspan may
cancel or delete pursuant to any other provisions of this AMO Agreement.

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

7

 

C.                                    Acceleration or
Deferral of Date of Installation/Deinstallation

 

Upon one month’s prior
written notice, Worldspan may elect to accelerate or defer the Date of
Installation/Deinstallation of any Base Capacity Machine or Machine
upgrade/downgrade listed in Exhibit B as described below:

 

(1)                                  Without
a change to the Monthly Payments, Worldspan may elect to install/deinstall any
Base Capacity listed in Exhibit B on any date that falls within the calendar
quarter of the anticipated Date of Installation/Deinstallation for that
Capacity, as listed in Exhibit B as the time period in which that Capacity is
planned to be installed/deinstalled.

 

(2)                                  Worldspan
may elect to accelerate the installation of any Base Capacity by up to six
months from the calendar quarter specified as the time period for installation
of that Capacity in Exhibit B.  In such
event, the Monthly Payments for the period from the Date of Installation of
that Capacity to such calendar quarter will each be increased by an amount
mutually agreed by the Parties, but not to exceed the amount determined on the
basis of the applicable payment amount specified in Section 2 of Exhibit D
for such calendar quarter.

 

(3)                                  Worldspan
may elect to defer the installation of any Base Capacity to any date up to six
months after the calendar quarter specified as the time period for installation
of that Capacity in Exhibit B.  In such
event, the Monthly Payments for the period from such calendar quarter to the
Date of Installation of that Capacity will each be reduced by an amount
determined on the basis of the applicable reduction amount specified in
Section 1 of Exhibit D for such calendar quarter.

 

(4)                                  Worldspan
may elect to accelerate the deinstallation of any Base Capacity to any date
reasonably designated by Worldspan that is prior to the calendar quarter
specified as the time period for deinstallation of that Capacity in Exhibit
B.  In such event, the Monthly Payments
for the period from the Date of Deinstallation of that Capacity to such
calendar quarter will each be reduced by an amount mutually agreed by the
Parties to be the value of the maintenance relating to such Capacity that IBM
will not be required to provide during such period as a result of such Capacity
being deinstalled.

 

(5)                                  Worldspan
may elect to defer the deinstallation of any Base Capacity that involves the
return of Equipment to IBM Credit to any date reasonably designated by
Worldspan that is after the calendar quarter specified as the time period for
deinstallation of that Capacity in Exhibit B. 
In such event, the deferral of deinstallation will be considered a lease
extension, as provided for in Section 22, entitled “Lease Extensions”, and
the increase in the Monthly Payment will also 

 

8

 

include an amount
mutually agreed by the Parties to be the value of the maintenance relating to
such Capacity that IBM will be required to provide during such period as a
result of the deinstallation of such Capacity being deferred.

 

(6)                                  Worldspan
may elect to defer the deinstallation of any Base Capacity that does not
involve the return of Equipment to IBM Credit to any date reasonably designated
by Worldspan that is after the calendar quarter specified as the time period
for the downgrade of that Capacity in Exhibit B.  In such event, the Monthly Payments for the period from such
quarter to the Date of Deinstallation of that Capacity will each be increased
by an amount mutually agreed by the Parties to be the value of the maintenance
relating to such Capacity that IBM will be required to provide during such
period as a result of the deinstallation of such Capacity being deferred.

 

For greater flexibility,
the Parties agree that any additional transaction added to the Plan involving
only the activation or deactivation of Machine component(s) will result in a
change to the Monthly Payments that will include only a reasonable charge (not
to exceed [**] per Machine component commonly referred to as an “engine”) to
activate/deactivate the Machine component(s) and an amount mutually agreed by
the Parties to be the value of the maintenance relating to such Machine
component(s) that IBM will or will not be required to provide as a result of
such additional transaction.

 

These adjustments,
including any applicable changes to the Monthly Payment, will be specified in
an Order Letter at the time of the transaction.

 

7.                                      Additional
Capacity

 

Contingent upon credit
approval, which will not be unreasonably withheld or delayed, Worldspan may
increase its processing capacity above that set forth in the Plan upon prior
written notice to IBM.  It is
Worldspan’s intent to satisfy its requirements for capacity in excess of the
Base Capacity (“Additional Capacity”) for the Products listed below with
Products acquired new directly from IBM, but Worldspan will not be in breach of
this AMO Agreement or have any liability if this intent is not achieved.

 

Additional Capacity
transactions are separate from the Base Capacity transactions.

 

The following provisions
will govern the charges used to determine increases in the Monthly Payments for
Additional Capacity for the Products described in this Section.

 

[**]

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

9

 

Except as specified in
Section 14, entitled “Revenue Objectives and Incentives”, or otherwise
agreed to by the Parties, Products acquired pursuant to this Additional
Capacity Arrangement shall not be considered eligible revenues for purposes of
any existing IBM revenue rebate structures, including, but not limited to, the
Server Growth Offering or Revenue Incentive Agreements.

 

Worldspan may terminate
the provisions of this Section at any time by providing written notice to
IBM.

 

IBM may modify the terms
of this Section, on written notice to Worldspan, if and to the extent that IBM
modifies them for all its commercial customers.

 

IBM may terminate the
provisions of this Section at the end of the second or any subsequent
Contract Year if at that time the aggregate [**].  Further, IBM may at any time, by written notice to Worldspan,
terminate the provisions of this Section if IBM no longer offers terms and
conditions similar to the those contained in this Section to any of its
commercial customers.

 

Termination of this AMO
Agreement, as provided for in Section 21, entitled “Termination Option”,
shall also terminate the provisions of this Section.  Termination of this Section by either party shall not
constitute termination of this AMO Agreement and shall have no effect on
Worldspan’s obligation to pay the Monthly Payments.

 

Worldspan may request
Additional Capacity for Products not listed above.  The amount to be added to the then current Monthly Payments for
such Products will be agreed upon by the Parties at the time of such request
and before the Products become subject to this AMO Agreement.

 

Worldspan may elect to
purchase the Additional Capacity, or subject to credit approval, which will not
be unreasonably withheld or delayed, add the charges for Additional Capacity to
the Monthly Payments on mutually agreeable terms, which additions will apply
for the period of time specified in an Order Letter, as defined in
Section 15, entitled “IBM Credit Financing”, but ending no later than the
Expiration Date.

 

8.                                      Additional
Capacity Vertical Upgrades

 

Without limiting
Worldspan’s rights under Section 7 above, Worldspan may elect to acquire
Additional Capacity in the form of Vertical Upgrades for IBM S/390 Machines
previously installed and subject to this AMO Agreement by leasing such Vertical
Upgrades from IBM Credit under this Section. 
The charges described in this Section include lease amounts due IBM
Credit for such Vertical Upgrades, subject to the following provisions:

 

a.                                       The
maximum amount to which the provisions of this Section may apply is
$6,000,000.00 per Contract Year, representing the sum of the increases in the 

 

[**] = Confidential treatment requested for redacted portion; redacted
portion has been filed separately with the Commission.

 

10

 

Monthly Payment for such
Vertical Upgrades, during each Contract Year beginning July 1, 2003.

 

b.                                      IBM
or IBM Credit’s obligation to accept an Order Letter for any such Vertical
Upgrade acquired pursuant to this Section is contingent upon there
being:  1) in the reasonable
opinion of IBM Credit, no Material Adverse Change, as defined below, in
Worldspan’s financial condition from the Effective Date to the execution of an
Order Letter for the Vertical Upgrade or 2) Worldspan not being in Default of
this AMO Agreement, provided IBM or IBM Credit has provided written notice of
such Default.

 

The amount of the increase
in the Monthly Payments for any Vertical Upgrade provided pursuant to this
Section will be mutually agreed by the Parties, but will not exceed the
amount determined by multiplying the number of MIPS provided by the Vertical
Upgrade by the applicable amount shown in Section 3 of Exhibit D.  This increase will apply for the period from
the Date of Installation of the Vertical Upgrade until the Return Date for the
Machine on which the Vertical Upgrade is installed or the date upon which the
Vertical Upgrade is otherwise deinstalled.

 

9.                                      Tape Products
Allowance

 

Commencing as of each of
July 1, 2002, July 1, 2003, and July 1, 2004, Worldspan will be
entitled to an allowance (“Tape Allowance”) of $250,000.00 per year that may be
applied to charges for IBM Tape Products, without an increase in the Monthly
Payments.  If the Tape Allowance to
which Worldspan is entitled as of any July 1 is not used within the
subsequent 12 months, then any remaining amount of that Tape Allowance will be
carried forward and increase the subsequent year’s Tape Allowance.  Therefore, the maximum Tape Allowance
available to Worldspan is $750,000.00, which may be used by Worldspan at any
time after July 1, 2004, if none of the Tape Allowances available to
Worldspan on July 1, 2002 and July 1, 2003 have been used.

 

10.                               Used Machines

 

Except for the two (2)
9672 Model Rl6 Machines designated as Systems Z and ZZ listed in Attachment 1
to Exhibit B, there are no Used Machines included in the Plan as of the
Effective Date. in the event the Parties agree that Used Machines shall be
added to this AMO Agreement, the following provisions of this Section will
apply.

 

Used Machines are
supplied directly by IBM Credit and the following provisions apply:

 

The Machines are provided
“AS IS” without any warranty whatsoever in accordance with Paragraph 9 of the
TLA.  However, provided that the
Machines are unmodified since the date of delivery; have been manufactured and
assembled by or for IBM; and have been installed and maintained by IBM, IBM
Credit guarantees Worldspan’s satisfaction with the quality of the Machines for
three (3) months following the Date of Installation.  If Worldspan is dissatisfied with any such Machine for any
reason, Worldspan may notify IBM Credit within three (3) 

 

11

 

months of the Date of
Installation and, at IBM Credit’s option, the Machine will either be
(a) replaced with an equivalent Machine or (b) returned to IBM Credit and
the portion of the Monthly Payments constituting payment for the Machine, as
specified in the Order Letter for the Used Machine, will be refunded to
Worldspan.

 

IBM Credit shall bear the
risk of loss or damage to the Machines during transit from the pick-up location
to Worldspan’s location, provided the Machines are transported by a carrier
designated by IBM Credit.

 

11.                               Capacity Reviews

 

Worldspan and IBM will
monitor Worldspan’s capacity utilization on an ongoing basis. Worldspan and IBM
will conduct regular status meetings regarding systems and storage management
issues.  Worldspan and IBM will jointly
develop a quarterly executive report that tracks the performance and capacity
utilization.  IBM will maintain a
reasonable backlog of Machines to address capacity needs that may develop in
the quarter following the capacity reviews.

 

12.                               Maintenance Services

 

During the term of this
AMO Agreement and for the Monthly Payments specified herein, IBM will provide
Maintenance Services for the Machines included in the Base Capacity specified
in Exhibit B and for the Processors listed in Section I of Exhibit C.  Maintenance Services charges are not
included for the Storage Machines listed in Section II of Exhibit C.

 

The terms governing these
Maintenance Services are contained in Exhibit H of this AMO Agreement.

 

The provisions of the
following paragraph will become effective on December 31, 2003, upon
expiration of the existing Extended Term Maintenance Services (Special Option)
Addendum, effective as of January 1, 1996, (Agreement Number 996156335) between
Worldspan and IBM, and will apply for the remainder of the Initial Term:

 

IBM Customer Engineering
Services will be provided for Machines covered by either an IBM Maintenance
Agreement or an IBM Warranty, including the Machines included in the Base
Capacity under this AMO Agreement. 
Except as provided below, IBM will provide coverage of one Customer
Engineer per shift on a 24 hour per day, 7-day per week basis (excluding
holidays observed by Worldspan), in accordance with this Section.  If and to the extent that the number of full
time equivalent personnel (FTE’s) required for this Customer Engineer staffing
exceeds an allowance (the “Maintenance FTE Allowance”) equal to [**] FTEs more
than the aggregate number of FTEs customarily

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

12

 

provided by IBM, in
accordance with its normal practices as set forth on Exhibit K, to maintain all
the equipment installed at Worldspan’s facilities that is on IBM Maintenance or
under IBM Warranty, then IBM may charge Worldspan an additional reasonable
charge for the FTEs in addition to the Maintenance FTE Allowance required to
provide this Customer Engineering staffing. 
However, in this event, Worldspan will have the option of declining the
additional charge(s) and accepting the reduced Customer Engineering staffing
provided by the Maintenance FTE Allowance. 
The Parties acknowledge that as Worldspan installs or deinstalls
equipment that is on IBM Maintenance or under IBM Warranty, the Maintenance FTE
Allowance may go up or down.  However,
it is anticipated that during the Initial Term, there will be no additional
charges for the Customer Engineering staffing described above.

 

Should Worldspan elect to
ask IBM to perform additional services that would require more than one
Customer Engineer per shift as provided for above, or ask those personnel to
perform duties that are outside of the scope of normal Customer Engineering
duties, additional charges may apply.

 

The charges for
Maintenance Services will not be changed during the Initial Term of this AMO
Agreement, except as provided above.

 

13.                               Value Added Services

 

As part of the Services
IBM will provide without additional charge under the terms of this AMO
Agreement, IBM will assign a Project Manager, a Contract Manager and an Account
Support Representative to assist Worldspan with the implementation of this AMO
Agreement.  The Services performed by
these IBM personnel will include, but not be limited to, the following:

 

1.                                       Backlog
Review and Management

 

2.                                       Contract
Compliance

 

3.                                       Invoice
Reconciliation

 

4.                                       Timely
return of applicable contractual documents executed by IBM and/or IBM Credit

 

The provisions of this
Section shall be deemed a Statement of Work as defined in the ICA.

 

In addition, promptly
after the end of each six months of the AMO Agreement, IBM will provide
Worldspan with a Semi-Annual AMO Spend Summary in the form attached as Exhibit
J, as that form may be modified from time to time by mutual agreement of IBM
and Worldspan, that allocates the total amount of the Monthly Payments for the
previous six months between (i) the portion of that amount that is properly
allocable to hardware, and within that portion, (x) the part that is properly
allocable to hardware that was installed as of July 1, 2002, and (y) the
part that is properly allocable to hardware that was installed after
July 1, 2002; (ii) the portion of that 

 

13

 

amount that is properly
allocable to software, and within that portion, (x) the part that is properly
allocable to software that was installed as of July 1, 2002, and the part
that is properly allocable to software that was installed after July 1,
2002; (iii) the portion of that amount that is properly allocable to
Maintenance for Machines, and within that portion, (x) the part that is
properly allocable to Maintenance for Machines that were installed as of
July 1, 2002, and (y) the part that is properly allocable to Maintenance
for Machines that were installed after July 1, 2002, and (iv) the
portion of that amount that is properly allocable to other services provided to
Worldspan.

 

For each Contract Year,
Worldspan will be entitled to a Customer Relationship Credit of $15,000 per
Contract Year that may be applied, at Worldspan’s discretion, against amounts
otherwise payable hereunder or for such other initiatives as Worldspan may
elect.  Any portion of any such Customer
Relationship Credit that is not used within the applicable Contract Year will
be carried forward and considered an increase to the subsequent Contract Year’s
Customer Relationship Credit.

 

14.                               Revenue Objectives and
Incentives

 

[**]

 

A.                                    Eligible Products

 

As used in this AMO
Agreement, the term “Eligible Products” shall mean the Products and Services of
the types listed below, as well as any Products or Services that are the
functional equivalent of, or that succeed a replace, any of the listed Products
or Services:

 

[**]

 

If and to the extent that
pricing for any Eligible Product is not otherwise set forth in Section 7,
entitled “Additional Capacity”, or any other provision of this AMO Agreement or
any other agreement referenced herein, entered into in connection herewith, or
otherwise contemplated hereby, then such Eligible Product will be made
available to Worldspan on terms and conditions, including pricing, that are
commercially reasonable and competitive with the terms and conditions upon
which alternative products are available to Worldspan.

 

Machines previously sold
to and used by another party (used machines) and hardware outsourced from or
provided by another party are excluded from the terms of this Section.

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

14

 

B.                                    Fulfillment

 

Except as otherwise
specifically provided in this AMO Agreement, fulfillment of Eligible Products
for purposes of Qualifying Revenue Attainment under this AMO Agreement may be
from IBM and/or through an authorized IBM Business Partner.  Upon the request of Worldspan from time to
time, IBM will confirm if another entity is an authorized IBM Business Partner.

 

C.                                    Qualifying Revenue
Attainment

 

Attainment toward the
Annual Revenue Objectives (“Qualifying Revenue Attainment”) will be determined
by [**].

 

If Worldspan disagrees
with the Qualifying Revenue Attainment reported by IBM, Worldspan must notify
IBM in writing within 30 days after Worldspan’s receipt of such information
from IBM.  In the event of a
disagreement between IBM and Worldspan on Qualifying Revenue Attainment, each
of them will provide the other with documentation supporting its position and
will negotiate in good faith to resolve the disagreement.

 

D.                                    Revenue Attainment
Credit

 

Based on the Qualifying
Revenue Attainment, the Monthly Payments for the immediately following twelve
(12) months will be [**].

 

[**]

 

E.                                      Application of
Revenue Attainment Credit

 

The Revenue Attainment
Credit earned during each Contract Year will be [**]:

 

(1)                                  If
the Qualifying Revenue Attainment for the Contract Year is [**].

 

(2)                                  If
and when the Qualifying Revenue Attainment for the Contract Year reaches [**].

 

(3)                                  If
the Qualifying Revenue Attainment for the Contract Year is [**].

 

(4)                                  If
and when the Qualifying Revenue Attainment for the Contract Year reaches [**].

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

15

 

[**]

 

15.                               IBM Credit Financing

 

All leased Machines and
all amounts financed under the TLA that are subject to this AMO Agreement as of
the Effective Date shall be initially confirmed on a duly executed Term Lease
Supplement.

 

Subsequent transactions
under this AMO Agreement involving Products shall be confirmed on Worldspan
Order Letters (“Order Letters’), the general format of which is attached as
Exhibit G, with specific details furnished to Worldspan by IBM Credit.  For transactions subject to the TLA, such
Order Letters shall function as Exhibits as defined in the TLA with terms 1) to
be coterminous with the Expiration Date of this AMO Agreement, or 2) applicable
for the duration specified in the Order Letter.

 

IBM or IBM Credit’s
obligation to accept any Base Capacity transaction specified in Exhibit B for
which an Order Letter has not been executed (an “Unconfirmed Base Capacity
Transaction”) is contingent upon there being: 
1) in the reasonable opinion of IBM Credit, no Material Adverse Change,
as defined below, in Worldspan’s financial condition from the Effective Date to
the execution of an Order Letter for the Unconfirmed Base Capacity Transaction,
or 2) Worldspan not being in Default of this AMO Agreement, provided IBM or IBM
Credit has provided written notice of such Default.  In the event condition 1 or 2 above has occurred, then, upon the
request of Worldspan, the Parties shall negotiate in good faith to agree upon
alternative payment arrangements for the Unconfirmed Base Capacity Transaction
that reflect the change in Worldspan’s financial condition.  Provided all Parties to this AMO Agreement
agree to such alternative payment arrangements, IBM will provide the subsequent
Base Capacity and IBM Credit will provide related leasing or financing.  All prior transactions that have been
confirmed on a duly executed TLA Supplement or Order Letter shall remain in
effect subject to the provisions herein. 
In the event the Parties do not agree to alternative payment
arrangements, Worldspan may delete the capacity applicable to the Unconfirmed
Base Capacity Transaction from this AMO Agreement.  Any capacity deleted due to the provisions of this Section shall
not be subject to the limits specified in this AMO Agreement for cancelled
capacity.  In such event, the Monthly
Payments for each month commencing at the beginning of the calendar quarter of
the anticipated Date of Installation for the Unconfirmed Base Capacity
Transaction, as indicated in Exhibit B, will be reduced by an amount
constituting the portion of such Monthly Payment that is attributable to such
deleted Base Capacity.  At that time,
IBM (and not IBM Credit) will disclose to Worldspan the portion of each such
Monthly Payment that is attributable to the deleted Base Capacity, and the IBM
Custom Technology Offerings Contract Executive will certify to Worldspan that
all such amounts so disclosed are accurate in all material respects.

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

16

 

Worldspan will return
each Machine provided under this AMO Agreement to IBM Credit pursuant to the
terms of Paragraph 25 of the TLA upon the earliest of:  1) its Return Date as specified in Exhibit B
or C, as may be modified by an Order Letter, 2) its Return Date as specified in
the applicable Order Letter, or 3) except as may be provided in this AMO
Agreement, the expiration or termination of this AMO Agreement.  Except as may be provided in this AMO
Agreement, Worldspan may not exercise any lease extensions, lease renewals or
purchase options relating to the Machines provided under this AMO
Agreement.  Should Worldspan fail to
return the Equipment by the Return Date shown on Exhibit B, C or the applicable
Order Letter, the Equipment return provisions of the TLA shall govern and
additional charges as provided in the TLA will apply.

 

Worldspan authorizes IBM
Credit to file Uniform Commercial Code (“UCC”) financing statements relating to
the Machines, together with all related software (embedded or otherwise),
subject to this AMO Agreement or listed in an Order Letter. Any such UCC
financing statement relating to a Machine will be terminated by IBM Credit
promptly after the Machine is no longer subject to this AMO Agreement, whether
as a result of the Machine being returned to IBM Credit or purchased by
Worldspan.

 

Each hardware transaction
hereunder is intended to be characterized as a transaction under
Article 2A of the UCC; provided, however, if the transaction hereunder is
reclassified as a transaction governed under Article 9 of the UCC, then
Worldspan hereby grants, on the date hereof, to IBM Credit a first priority
security interest in the Machines, together with all related software (embedded
therein or otherwise), subject to this AMO Agreement or listed in an Order
Letter and all additions, attachments, accessories, accessions and upgrades
thereto and any and all substitutions, replacements or exchanges for any such
Machines or software and any and all proceeds of any of the foregoing,
including, without limitation, payments under insurance or any indemnity or
warranty relating to loss or damage to such Machines and software or other
items financed under this AMO Agreement.

 

Neither IBM nor IBM
Credit make any representation whatsoever regarding the accounting treatment
applicable to charges for the transactions under this AMO Agreement.  Additional information regarding the
Equipment leases and non-Equipment financing are described in the initial Term
Lease Supplement executed contemporaneously with this AMO Agreement and in the
Order Letters executed hereunder.

 

16.                               Settlement/Termination
Charges

 

Section 20 of this
AMO Agreement, entitled “Defaults and Remedies’, provides that Worldspan will
pay IBM a Settlement Charge under certain circumstances in accordance with the
terms of such Section.

 

Section 21 of this
AMO Agreement, entitled “Termination Option”, provides that Worldspan will pay
IBM a Termination Charge in the event Worldspan notifies IBM and IBM Credit
that 

 

17

 

Worldspan has elected to
terminate this AMO Agreement in accordance with the terms of such Section.

 

In all circumstances
where either a Settlement Charge or a Termination Charge is payable to IBM
and/or IBM Credit, the applicable Settlement Percentage or Termination
Percentage shown in Exhibit F will be used to determine the amount of the
Settlement Charge or Termination Charge. 
The calculation of the amount of the Settlement Charge or Termination
Charge is further described in the applicable Section of this AMO
Agreement.

 

17.                               Material Adverse Change
Provision

 

Future financing for
Unconfirmed Base Capacity Transactions is contingent on there being no Material
Adverse Change from the Effective Date, as reasonably determined by IBM Credit.

 

“Material Adverse Change”
shall mean a material adverse change in the financial condition (including
consideration of the business, operations, results of operations, and assets)
of Worldspan and its consolidated subsidiaries, taken as a whole.  However, as long as Worldspan maintains
sufficient working capital to meet and be current on its payment obligations,
including those to third parties, as they become due, evidenced by a quarterly
compliance certificate executed by Worldspan’s Chief Financial Officer, no
distribution to Worldspan’s owners in the ordinary course of Worldspan’s
business will be considered, or taken into account when determining whether
there has been a Material Adverse Change.

 

A Material Adverse Change
will not have any effect on transactions with an Order Letter execution date
prior to the date of the Material Adverse Change.

 

If IBM Credit determines
that a Material Adverse Change exists, then IBM will nevertheless continue to
make available the Products and Services to be provided to Worldspan pursuant
to this AMO Agreement, including Base Capacity, but IBM Credit will not be
required to finance any such Products or Services as long as the Material
Adverse Change continues to exist.  In
any such event, Worldspan or its financing agent may acquire the Products or
Services in accordance with Section 7, entitled “Additional Capacity”, and
there will be corresponding reductions to the Monthly Payments hereunder as
described in Section 15.

 

18.                               Representations and
Warranties

 

In addition to the
representations stated in the TLA, Worldspan represents and warrants that:

 

a.                                       this
AMO Agreement and all other documents executed and delivered in connection
herewith are Worldspan’s legal, valid and binding obligation, and are
enforceable in accordance with their terms;

 

b.                                      any
Financial Statements, as defined below, provided to IBM Credit by Worldspan, as
of their respective dates and in all material respects, were true and correct
and fairly presented, in conformity with United States generally accepted 

 

18

 

accounting principles
(“US GAAP”), Worldspan’s consolidated financial position and its consolidated
results of operations and cash flows;

 

c.                                       since
the date of the last Financial Statements provided to IBM Credit by Worldspan,
there has been no change in Worldspan’s consolidated financial position or
operations, considered as a whole, which would constitute a Material Adverse
Change; and

 

d.                                      except
as set forth in the Financial Statements referred to in subsection (b)
above, there is no action, suit, arbitration or other proceeding, inquiry or
investigation, at law or in equity, pending against Worldspan wherein there is
a reasonable possibility of an unfavorable decision, ruling or finding which
could materially and adversely affect Worldspan’s ability to perform its
obligations under this AMO Agreement and, since the dates of the respective
descriptions of the proceedings contained in the reports identified above,
there has been no change in the status of such proceedings which could
constitute a Material Adverse Change.

 

19.                               Covenants

 

Worldspan agrees that for
so long as this AMO Agreement is in effect, Worldspan:

 

a.                                       will,
in the event Worldspan’s Financial Statements are not publicly available or are
no longer publicly available, provide to IBM Credit:

 

(i)                                     upon
request, as soon as reasonably available and in any event within one hundred
and twenty (120) days after the end of each fiscal year, Financial Statements
for that fiscal year prepared in reasonable detail and in accordance with US
GAAP.  These Financial Statements shall
be audited Financial Statements if the same have been prepared and are
available, but are not required to be audited Financial Statements.

 

(ii)                                  upon
request, as soon as reasonably available and in any event within sixty (60)
days after the end of each of Worldspan’s fiscal quarters, Financial Statements
as of the end of such period and for the fiscal year to date, together with a
comparison to the Financial Statements for the same periods in the prior year,
all in reasonable detail and prepared in accordance with US GAAP.

 

b.                                      will
promptly inform IBM Credit after Worldspan obtains knowledge of any legal or
administrative proceedings before any federal, state, or municipal regulatory
body being instituted against Worldspan wherein there is a reasonable
possibility of an unfavorable decision, ruling or finding that would constitute
a Material Adverse Change.

 

19

 

For the purposes of this
AMO Agreement, “Financial Statements” shall mean the consolidated balance
sheets, income statements, statements of cash flows and statements of changes
in owners’ equity of Worldspan and its subsidiaries for the period specified,
prepared in accordance with US GAAP and consistent with prior practices.

 

20.                               Default and Remedies

 

A.                                    Events of Default

 

Worldspan will be in
“Default” under this AMO Agreement if one or more of the following events shall
have occurred and be continuing (“Events of Default”):

 

a.                                       Worldspan
fails to perform any of its material obligations under any Lease for a Machine
subject to this AMO Agreement and such failure shall continue for thirty (30)
days after written notice thereof has been given to Worldspan by IBM or IBM
Credit;

 

b.                                      Worldspan
fails to pay when due any amount to be paid by Worldspan under this AMO
Agreement and such failure shall continue for fifteen (15) days after written
notice thereof has been given to Worldspan by IBM or IBM Credit;

 

c.                                       any
representation or warranty made by Worldspan in this AMO Agreement or any
Financial Statement delivered pursuant to this AMO Agreement shall prove to
have been incorrect in any material respect when made (or deemed made), or
Worldspan shall be in default of Section 37(d), (e) or (f) of the TLA;

 

d.                                      Worldspan
fails to observe or perform any covenant contained herein and such failure shall
continue for thirty (30) days after written notice thereof has been given to
Worldspan by IBM or IBM Credit; or

 

e.                                       the
entry of any judgment against Worldspan in an amount in excess often million
dollars ($10,000,000.00) and such judgment is not satisfied, dismissed, stayed
or superseded by bond within sixty (60) days after the day of entry thereof or
such judgment is not fully covered by insurance as to which the insurance
company has acknowledged its obligation to pay such judgment in full.

 

B.                                    Remedies

 

In the event of a default
or breach of the ICA or the TLA, IBM or IBM Credit, respectively, shall have
all rights and remedies provided in the applicable agreement.

 

Upon Worldspan’s Default
under this AMO Agreement and within thirty (30) days after IBM Credit’s written
request therefor, Worldspan may, at its option, implement an Interim Cure
Arrangement as described below.  If
Worldspan fails to so implement an Interim Cure Arrangement or to maintain it
for so long as Worldspan is in Default under 

 

20

 

this AMO Agreement, then
IBM Credit may immediately request in writing that Worldspan pay a Settlement
Charge, as described herein.  If
Worldspan fails to pay the Settlement Charge in a timely manner, then Worldspan
agrees, upon IBM Credit’s written demand, without any court order or other
process of law and without liability for any damages occasioned by such action,
to cease using and surrender to IBM Credit for return to licensor all licensed
program materials for which IBM Credit has financed the charges, and to destroy
any and all copies thereof.  In such
circumstances, Worldspan hereby authorizes IBM Credit to request that licensor
terminate the license for those programs, or in the case of services, to
request that the service provider cease providing those services for which the
financing is in default.  Worldspan
acknowledges that such termination and surrender will not reduce the economic
damages sustained by IBM Credit as a result of default by Worldspan and that
such damages can be recompensed only by recovery of amounts due and to become
due under this AMO Agreement.  If under
applicable law, IBM Credit is required to comply with standards of commercial reasonableness
applicable to secured financings in disposing of the Machines under this AMO
Agreement, Worldspan agrees that (i) ten (10) days prior written notice shall
constitute adequate notice of disposition, and (ii) Worldspan acknowledges that
any disposition of the Machines will be conveyed on an “AS IS” basis and IBM
Credit may disclaim any and all warranties.

 

(1)                                  Interim
Cure Arrangement.

 

The Interim Cure
Arrangement referenced above shall consist of Worldspan obtaining, within
thirty (30) days after IBM Credit’s written request therefor, an irrevocable,
transferable letter of credit in favor of IBM Credit and in a form and
substance reasonably acceptable to IBM Credit (“Acceptable L/C”).  The amount of the Acceptable L/C shall be
dependent upon the time period during which it is in effect, and may be
decreased from time to time, according to the following Schedule:

 

	
  Time Period

  	
   

  	
  Amount of
  Acceptable L/C

  
	
   

  	
   

  	
   

  
	
  Between the Effective
  Date And June 30, 2003

  	
   

  	
  [**]

  
	
   

  	
   

  	
   

  
	
  Between July 1,
  2003 and December 31, 2004

  	
   

  	
  [**]

  
	
   

  	
   

  	
   

  
	
  Between January 1,
  2005 And the Expiration Date

  	
   

  	
  [**]

  

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

21

 

The Acceptable L/C shall
be issued by either a commercial bank in good standing with the Federal Deposit
Insurance Corporation or any other entity reasonably acceptable to IBM Credit
(the “Issuer”).  Such Acceptable L/C
shall be valid for the remainder of the Initial Term (subject to being renewed
or replaced, as provided below), but may be cancelled if and when Worldspan is
no longer in Default under this AMO Agreement. 
Further, if any renewal or replacement letter of credit is required
(“Replacement L/C”), such Replacement L/C shall be delivered to IBM Credit at
least fifteen (15) days before the expiration of the existing Acceptable L/C
and shall replace and supersede the existing Acceptable L/C, which shall
thereupon be surrendered to Worldspan. 
The failure of the issuer to deliver such Replacement L/C on or before
such date shall entitle IBM Credit to present the existing Acceptable L/C for
payment in accordance with the terms thereof. 
In the event that IBM Credit draws on the Acceptable L/C on account of
Customer’s failure to provide a Replacement L/C within the time limit provided
above, IBM Credit will return the proceeds obtained under the existing
Acceptable L/C upon receipt of the Replacement L/C if received within thirty
(30) days from the expiration of the existing Acceptable L/C.

 

Worldspan hereby agrees
that in the event any proceeding under any applicable bankruptcy, insolvency,
reorganization or other similar laws, state or federal, is brought by or
against the Issuer or the Issuer is placed in receivership or a conservator is appointed
for Issuer by any federal or state governmental entity, including, but not
limited to, the Resolution Trust Corporation or the Federal Deposit Insurance
Corporation, Worldspan shall, within twenty (20) days after it becomes aware of
such event or governmental action, notify IBM Credit of such event or
governmental action and obtain a new letter of credit (“New Letter of Credit”),
in the amount and substantially in the form of the Acceptable L/C, issued by
either a commercial bank in good standing with the Federal Deposit Insurance
Corporation or any other entity reasonably acceptable to IBM Credit.  In the event Worldspan does not obtain such
New Letter of Credit within the earlier of 20 days after becoming aware of such
event or governmental action described above or 20 days after written notice
from IBM Credit is provided to Worldspan after IBM Credit becomes aware of such
event or governmental action, IBM Credit shall be entitled to take all such
remedial action as set forth pursuant to this AMO Agreement.  Worldspan agrees that (i) the cost of
obtaining the New Letter of Credit (and any cost of renewing, replacing,
terminating, eliminating or adjusting the Acceptable L/C) shall be at
Worldspan’s sole expense, (ii) IBM Credit shall not be liable in any manner
whatsoever, including any claim for damages or other amounts, directly or
indirectly, in connection with obtaining the New Letter of Credit (and any
renewal, replacement, termination, elimination or adjustment of the Acceptable
L/C), and (iii) Worldspan shall indemnify and hold harmless IBM Credit
against any and all loss, liability, claim, damage and expense whatsoever
directly or indirectly caused by, resulting from or arising out of obtaining
the New Letter of Credit (and any renewal, replacement, termination,
elimination or adjustment of the Acceptable L/C).  Worldspan agrees that if IBM Credit shall successfully prosecute
any litigation to enforce 

 

22

 

Worldspan’ s obligations
hereunder, Worldspan shall be responsible for IBM Credit’s reasonable
attorneys’ fees, costs and expenses incurred in connection therewith.

 

In the event that IBM
Credit draws down, in whole or in part, on the Acceptable L/C, Replacement L/C,
and/or New Letter of Credit, as the case may be, the proceeds thereof shall be
applied in the following order:  (1)
interest; (2) late charges, other charges and expenses incurred as a result of
Worldspan’ s non-compliance under this AMO Agreement, including, but not
limited to, reasonable attorneys’ fees, costs and expenses associated therewith
and with (a) enforcing this AMO Agreement, the Acceptable L/C, Replacement L/C,
and/or New Letter of Credit, and/or (b) obtaining and/or repossessing any
Equipment (as such term is defined in and pursuant to this AMO Agreement); and
(3) all payments, rent and other charges due under this AMO
Agreement.  During and subsequent to the
application of the Acceptable L/C, Replacement L/C, or New Letter of Credit
proceeds, as the case may be, as set forth herein, Worldspan shall continue to
remain liable to IBM Credit for any deficiency under this AMO Agreement.  Any such proceeds remaining after being
applied as described above shall be promptly returned to Worldspan.

 

If Worldspan fails to
implement or maintain the Interim Cure Arrangement as described above, then, if
Worldspan is still in Default under this AMO Agreement, upon IBM Credit’s
written request, Worldspan shall pay the Settlement Charge, as described below.

 

(2)                                  Settlement
Charge.

 

Upon receipt of a written
request therefor from IBM Credit, as described above, Worldspan will pay an
amount equal to the Settlement Charge, as defined below, and such amount will
be due and payable on the date (the “Default Date”) that is thirty (30) days
after Worldspan’s receipt of such written request.

 

Upon such Default Date,
Worldspan shall pay IBM Credit the applicable Settlement Charge:

 

(a)                                  if
such Default Date is prior to the end of the first six months of this AMO
Agreement, Worldspan shall pay a Settlement Charge using the Settlement
Percentage set forth in Section II of Exhibit F that applies at the end of
the first six months of this AMO Agreement;

 

(b)                                 if
such Default Date is after the first six months of this AMO Agreement but is
not one of the other dates set forth in Section II of Exhibit F, Worldspan
shall pay a Settlement Charge using a Settlement Percentage that is prorated,
on a per diem basis, between the Settlement Percentages set forth in
Section II of Exhibit F for the dates which immediately precede and
succeed the Default Date; and

 

23

 

(c)                                  if
such Default Date coincides with a date set forth in Section II of
Exhibit F, Worldspan shall pay a Settlement Charge using the Settlement
Percentage applicable on that date.

 

The amount of the
Settlement Charge shall be equal to the sum of the following:

 

1.                                       Multiply
the applicable Settlement Percentage by the remaining Monthly Payments shown in
Exhibit A as it appears on the Effective Date, discounted to present value as
of the Default Date at the Discount Rate as of the Default Date, plus

 

2.                                       the
applicable Additional Settlement Percentage shown in each Order Letter for any
Products and Services in addition to the Base Capacity that are added to this AMO
Agreement during the Initial Term, as applied to the increases in Monthly
Payments for such Products and Services added by the Order Letter that are
payable during the Initial Term for months subsequent to the Default Date,
discounted to present value as of the Default Date at the Discount Rate as of
the Default Date.

 

For purposes of this AMO
Agreement, the “Discount Rate” as of any date is the lesser of (i) two percent
(2%) per annum more than the average of the two and three year Constant
Maturity Treasury (CMT) weekly average rates as provided by the Federal Reserve
Board (FRB) and published on the FRB website
(www.federalreserve.gov/releases/h15) on that date (or the next preceding
business day if that date is not a business day), and (ii) six and one-half
percent (6.5%) per annum.

 

Upon any such Default
Date, Worldspan shall also pay to IBM any Monthly Payments due prior to such
date and unpaid to IBM under this AMO Agreement on such date, plus any taxes,
charges and fees due hereunder that are the responsibility of Worldspan and
relate to or arise on or before such date. 
Upon Worldspan’s indefeasible payment of all of the amounts required
under these provisions, its obligations set forth under this AMO Agreement
shall be fulfilled.

 

It is expressly understood
and agreed by IBM and IBM Credit that in the event and at the time Worldspan
pays the Settlement Charge, Worldspan shall (a) have a paid-up lease for the
Equipment subject to this AMO Agreement and the TLA and, subject to Worldspan’s
compliance with all other terms and conditions relating thereto, the
corresponding right to continue to use and possess such Equipment for the
respective remaining lease terms, and (b) a fully-paid license for the programs
financed under this AMO Agreement and the TLA and, subject to Worldspan’s
compliance with all other terms and conditions relating thereto, the
corresponding right to continue using the programs in accordance with the
applicable licensing terms governing such programs, and (c) have prepaid all
financed services under this AMO Agreement and, subject to Worldspan’s
compliance with all other terms and conditions relating thereto the
corresponding right to receive those services in accordance with the applicable
terms and conditions of the supplier of such 

 

24

 

services.  If Worldspan fails to comply such other
terms and conditions relating thereto, IBM Credit may give notice of default to
Worldspan and IBM Credit’s remedies described in the TLA shall remain in
effect.

 

21.                               Termination Option

 

Subject to payment of the
Termination Charge described below, and provided Worldspan is not in Default,
Worldspan may, on not less than 120 days’ prior written notice to IBM Credit
and effective as of a date (the “Termination Date”) specified in such notice
that is on or after the first anniversary of the Effective Date, terminate this
AMO Agreement as described in this Section.

 

The applicable
Termination Percentage shall be determined as follows:

 

a.                                       if
the Termination Date coincides with a date set forth in Section I of
Exhibit F, the applicable Settlement Percentage shall be the Settlement
Percentage set forth in Section I of Exhibit F for that date; and

 

b.                                      if
the Termination Date is not one of the dates set forth in Section I of
Exhibit F, the applicable Settlement Percentage shall be a Settlement
Percentage that is prorated, on a per diem basis, between the Settlement
Percentages set forth in Section I of Exhibit F for the dates that
immediately precede and succeed the Termination Date.

 

The amount of the
Termination Charge shall be equal to the sum of the following:

 

1.                                       Multiply
the applicable Termination Percentage by the remaining Monthly Payments shown
in Exhibit A as it appears on the Effective Date, discounted to present value
as of Termination Date at the Discount Rate as of the Termination Date, plus

 

2.                                       the
applicable Additional Termination Percentage shown in each Order Letter for any
Products and Services in addition to the Base Capacity that are added to this
AMO Agreement during the initial Term, as applied to the increases in Monthly
Payments for such Products and Services added by the Order Letter that are
payable during the Initial Term for months subsequent to the Termination Date,
discounted to present value as of the Termination Date at the Discount Rate as
of the Termination Date.

 

Worldspan will pay all
Monthly Payments due and payable prior to the Termination Date, plus the
Termination Charge and any taxes that are the responsibility of Worldspan hereunder
and arise on or before the Termination Date.

 

All amounts under this
Section are due and payable in full within thirty (30) days from
Worldspan’s receipt of an invoice therefor.

 

25

 

22.                               Lease Extensions

 

Upon thirty (30) days
written notice to IBM Credit prior to the Return Date for a Machine, then,
subject to this AMO Agreement and the TLA, Worldspan may elect to extend the
lease for such Machine.  For any such
extension, Worldspan will pay the Fair Market Rental Value, as determined in
accordance with Paragraphs 17 and 18 of the TLA, as amended, which payments
will be added to the Monthly Payments during such extension.

 

23.                               End of Initial Term
Buyout

 

Worldspan may elect, upon
ninety (90) days’ prior written notice to IBM, to purchase the Machines subject
to this AMO Agreement as of the Expiration Date.  If Worldspan makes this election, Worldspan agrees to pay, within
thirty (30) days from receipt of an invoice therefor, but no earlier than the Expiration
Date, in addition to all Monthly Payments due and payable up to the Expiration
Date and any taxes which are the responsibility of Worldspan and accrue on or
before the Expiration Date, a charge (“End of Initial Term Buyout Charge”)
equal to the then current Fair Market Sales Value of the Machines subject to
this AMO Agreement as of the Expiration Date, as determined in accordance with
Paragraph 18 of the TLA, as amended.

 

Subject to all payments
described in this Section being made in full, Worldspan will retain
possession of and take title to, free and clear of any liens, claims or
encumbrances created by or through IBM or IBM Credit, all of the Machines
subject to this AMO Agreement as of the Expiration Date.

 

IBM Credit shall, on the
date of purchase, transfer to Worldspan, without recourse or warranty of any
kind, express or implied, all of IBM Credit’s right, title and interest in and
to such Equipment on an “AS IS, WHERE IS” basis, except that IBM Credit shall
warrant title free and clear of all liens and encumbrances created by or
through IBM or IBM Credit. IBM Credit will provide Worldspan a bill of sale
upon Worldspan’s written request.

 

24.                               Termination Buyout

 

Worldspan may elect, at
the time of the notification of termination of this AMO Agreement, to purchase
the Machines subject to this AMO Agreement as of the Termination Date.  If Worldspan makes this election, Worldspan
agrees to pay, within thirty (30) days from receipt of an invoice therefor, but
no earlier than the Termination Date, in addition to the Termination Charges
and any taxes that are the responsibility of Worldspan hereunder and arise on
or before the Termination Date, a charge (“Termination Buyout Charge”) equal to
the then current Fair Market Sales Value of the Machines subject to this AMO
Agreement as of the Termination Date, as determined in accordance with
Paragraph 18 of the TLA, as amended.

 

Subject to all payments
described in this Section being made in full, Worldspan will retain
possession of, and take title to, free and clear of any liens. claims or
encumbrances created by or through IBM or IBM Credit, all of the Machines
subject to this AMO Agreement as of the Termination Date.

 

26

 

IBM Credit shall, on the
date of purchase, transfer to Worldspan, without recourse or warranty of any
kind, express or implied, all of IBM Credit’s right, title and interest in and
to such Equipment on an “AS IS, WHERE IS” basis, except that IBM Credit shall
warrant title free and clear of all liens and encumbrances created by or
through IBM or IBM Credit.  IBM Credit
will provide Worldspan a bill of sale for the Machines upon Worldspan’ s
written request.

 

25.                               Termination Assistance

 

Upon the expiration or
termination of this AMO Agreement for any reason, IBM will provide to
Worldspan, during any applicable notice period and for a reasonable period of
time after the expiration or termination, such assistance as may be reasonably
requested by Worldspan to facilitate the orderly transition of responsibility
for the types of Products and Services provided by IBM hereunder to another
supplier designated by Worldspan.  This
assistance may include continuing to provide any of the Products and Services
that are subject to this AMO Agreement for a reasonable period of time.  To the extent that any such assistance is
provided after the expiration or termination of this AMO Agreement or otherwise
requires resources in addition to those normally provided for the Monthly
Payments payable hereunder, Worldspan will remit payment monthly to IBM at
mutually agreed commercially reasonable rates for the resources used to provide
the termination assistance.  In
addition, Worldspan will comply with the provisions of Paragraph 19 of the TLA
to the extent they are applicable.

 

26.                               Assignment

 

Neither IBM nor Worldspan
may assign its rights or obligations under this AMO Agreement, in whole or in
part, by operation of law or otherwise, and any attempt to make such assignment
shall be void, except (i) IBM may assign this AMO Agreement to any affiliate as
long as IBM shall remain responsible to Worldspan for the full performance of
the terms of this AMO Agreement, (ii) IBM may assign its right to receive
payment, and (iii) Worldspan may assign this AMO Agreement to another member of
the Worldspan Enterprise or to an entity that acquires all or substantially all
of Worldspan’s assets, in either case with prior written notice to IBM Credit;
provided, however, any such assignment shall not relieve Worldspan of its
obligations under this AMO Agreement. 
It is not considered an assignment for IBM to divest a portion of its
business in a manner that similarly affects all of its customers.  In all situations involving an assignment by
Worldspan, the assignee must be the end user of the Machines and not engaged in
the business of resale, lease, modification or alteration of computing
equipment.  Worldspan agrees that any
transaction initiated under this AMO Agreement shall be binding upon Worldspan’s
successor and permitted assigns.

 

Worldspan acknowledges
and understands that the terms and conditions of the transactions subject to
this AMO Agreement have been established, in part, to enable IBM Credit to sell
and assign its interest or grant a security interest or interests in the Products,
individually or together, in whole or in part, for the purpose of securing
loans to IBM Credit or otherwise. 
Worldspan shall not assert against any such assignee any setoff, defense
or counterclaim that Worldspan may have against IBM Credit or any other
person.  IBM Credit shall not be
relieved of its 

 

27

 

obligations hereunder as
a result of any such assignment unless Worldspan expressly consents thereto,
nor shall any rights or obligations of Worldspan be changed except as described
herein.

 

27.                               Confidentiality

 

The Parties agree that
the terms of this AMO Agreement will be subject to the IBM Agreement for
Exchange of Confidential Information, signed by IBM on May 22, 1990,
between Worldspan and IBM, as amended and supplemented (“AECI”).   By signing this AMO Agreement, IBM Credit
shall be deemed to be a party to the AECI and bound by its terms and conditions
as of the Effective Date of this AMO Agreement.

 

28.                               Tax Matters

 

a.                                       Sales
and Use Tax.  With respect to sales
and use taxes, IBM and IBM Credit each agree that it will:

 

(1)                                  Accept
any valid tax exemption certificate provided by Worldspan.

 

(2)                                  Provide
any information relating to hardware and software transactions under this AMO
Agreement that is reasonably necessary for completing the annual application
for Georgia’s sales tax exemption for high technology companies, as well as
adequate documentation to satisfy audit requirements for qualified
transactions.

 

(3)                                  In
the event that hardware and software transactions under this AMO Agreement
become subject to Georgia’s sales and use tax, comply with any reasonable
request by Worldspan to modify the invoice presentation of the charges to
Worldspan so as to minimize Worldspan’s sales and use tax liability.

 

(4)                                  In
the event of any audit by a tax authority for which the invoices submitted by
IBM to Worldspan are insufficient to support Worldspan’s case, work directly
with the tax authority and provide the tax authority with any relevant IBM
documentation relating to hardware and software transactions under this AMO
Agreement.

 

b.                                      Property
Tax.  With respect to property
taxes, IBM and IBM Credit each agree that it will:

 

(1)                                  Cooperate
in good faith with Worldspan to investigate participation in the Fulton County
“Bonds for Title” tax abatement program with respect to the Equipment that is
subject to this AMO Agreement, including satisfying all compliance requirements
and filing personal property returns in a timely manner.  Worldspan agrees to reimburse IBM for the
expenses reasonably incurred by IBM in retaining knowledgeable outside counsel,

 

28

 

reasonably acceptable to
Worldspan, to assist IBM in connection with arranging for its participation in
the “Bonds for Title” tax abatement program. 
IBM Credit’s agreement to enter into such abatement program is
contingent upon there being no adverse financial impact on the transactions
that may be the subject of such program or on IBM Credit, as determined solely
by IBM Credit, unless Worldspan commits to be responsible for, and reimburse
IBM Credit for, any such adverse financial impact.  The provisions of this section shall not be construed to
require IBM Credit to participate in the Fulton County “Bonds for Title” tax
abatement program.

 

(2)                                  With
respect to any such Equipment that is not covered by such property tax
abatement program, file personal property tax returns and direct the applicable
tax authorities to assess and bill Worldspan for taxes related to the
Equipment.

 

(3)                                  In
the event of any audit by a tax authority for which the invoices submitted by
IBM to Worldspan are insufficient to support Worldspan’s case, work directly
with the tax authority and provide the tax authority with any relevant IBM documentation
relating to hardware and software transactions under this AMO Agreement.

 

29.                               Waiver

 

Any failure of any Party
to require strict performance by another Party or any waiver by any Party of
any provision of this AMO Agreement shall not be construed as a consent or
waiver of any other breach of the same or of any other provision.

 

30.                               Governing Law

 

For all matters under
this AMO Agreement, the governing law will be as stated in the ICA.

 

29

 

Exhibit A

Monthly Payments

 

	
  Time Period

  	
   

  	
  Monthly
  Payment

  	
   

  
	
  July — September 2002

  	
   

  	
  [**]

  	
   

  
	
  October — December 2002

  	
   

  	
  [**]

  	
   

  
	
  January — March 2003

  	
   

  	
  [**]

  	
   

  
	
  April — June 2003

  	
   

  	
  [**]

  	
   

  
	
  July — September 2003

  	
   

  	
  [**]

  	
   

  
	
  October — December 2003

  	
   

  	
  [**]

  	
   

  
	
  January — June 2004

  	
   

  	
  [**]

  	
   

  
	
  July — December 2004

  	
   

  	
  [**]

  	
   

  
	
  January — June 2005

  	
   

  	
  [**]

  	
   

  
	
  July — December 2005

  	
   

  	
  [**]

  	
   

  
	
  January — June 2006

  	
   

  	
  [**]

  	
   

  
	
  July — December 2006

  	
   

  	
  [**]

  	
   

  
	
  January — June 2007

  	
   

  	
  [**]

  	
   

  

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

30

 

Exhibit B

Capacity Plan

 

I.                                         GDS
Capacity Plan

 

2064 (Freeway Models 1XX)

MIPS by Quarter in GDS

 

A.                                    Capacity
Additions

 

	
  TIME PERIOD

  	
   

  	
  VERTICAL

  UPGRADES

  	
   

  	
  NEW

  FOOTPRINTS

  	
   

  	
  TOTAL MIPS

  INSTALLED

  	
   

  
	
  3Q02

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  
	
  4Q02

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  
	
  1Q03

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  
	
  2Q03

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  
	
  3Q03

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  
	
  4Q03

  	
   

  	
  [**]

  	
   

  	
  [**] 

  	
   

  	
  [**]

  	
   

  
	
  1Q04

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  
	
  2Q04

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  
	
  3Q04

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  
	
  1Q07

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  
	
  2Q07

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  

 

B.                                    Capacity
Deletions

 

	
  TIME PERIOD

  	
   

  	
  VERTICAL

  DOWNGRADES

  	
   

  	
  RETURNED

  FOOTPRINTS

  	
   

  	
  TOTAL MIPS

  INSTALLED

  	
   

  
	
  4Q04

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  
	
  1Q05

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  
	
  2Q05

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  
	
  3Q05

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  
	
  4Q05

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  
	
  1Q06

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  
	
  2Q06

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  
	
  3Q06

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  
	
  4Q06

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

31

 

II.                                     Non-GDS
Capacity Plan

 

Net Additional
MIPS by Quarter

 

	
  Time Period

  	
   

  	
  G5 MIPS

  	
   

  	
  G6 MIPS

  	
   

  	
  2064 MIPS

  	
   

  	
  New
  Footprint

  	
   

  	
  Total MIPS
  Installed
(Note 1)

  	
   

  
	
  3Q2

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  
	
  4Q2

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  
	
  1Q3

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  
	
  2Q3

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  
	
  3Q3

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  
	
  4Q4

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  
	
  1Q4

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  
	
  2Q4

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  
	
  3Q4

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  
	
  4Q4

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  
	
  1Q5

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  
	
  2Q5

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  
	
  3Q5

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  
	
  4Q5

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  
	
  1Q6

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  
	
  2Q6

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  
	
  3Q6

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  
	
  4Q6

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  
	
  1Q7

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  
	
  2Q7

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
  [**]

  	
   

  

 

Note 1:                                                          Total
MIPS assumes current baseline (6/24/2002) of [**] MIPS.  These MIPS do not include the Delta VM
system (DL1) or the OS/390 Coupling Facility (CF1) that are included in the
Current Machines listed on Exhibit C but have no planned upgrades.

Note 2:                                                          3Q2005
OS390 installation is movement of CPU from GDS complex to replace 9672-XY7
(1417 MIPS), net increase is 364 MIPS.

Note 3:                                                          2
9672-R16’s, 113 MIPS each, are included for installation in the OSS
Environment.

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

32

 

Attachment 1

to

Exhibit B

 

A.                                    Capacity
Plan for GDS Workload by Machine

 

	
  Time

  Period

  	
   

  	
  Workload

  	
   

  	
  System ID

  	
   

  	
  From

  MT/Model

  	
   

  	
  To

  MT/Model

  	
   

  	
  Net MIP

  Increase/

  (Decrease)

  	
   

  	
  Return
  Date

  	
   

  
	
  3Q2

  	
   

  	
  GDS

  	
   

  	
  A

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  B

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  C

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  9/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  D

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  12/31/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  E

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  12/31/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  F

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  3/31/2006

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  G

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  H

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  4Q2

  	
   

  	
  GDS

  	
   

  	
  C

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  9/30/2005

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  1Q3

  	
   

  	
  GDS

  	
   

  	
  A

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  B

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  C

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  9/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  D

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  12/31/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  E

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  12/31/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  F

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  3/31/2006

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  G

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  H

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  2Q3

  	
   

  	
  GDS

  	
   

  	
  A

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  B

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  C

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  9/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  D

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  12/31/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  E

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  12/31/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  F

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  3/31/2006

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  G

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  H

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  3Q3

  	
   

  	
  GDS

  	
   

  	
  A

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  B

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  C

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  9/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  D

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  12/31/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  E

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  12/31/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  F

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  3/31/2006

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  G

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  H

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  4Q3

  	
   

  	
  GDS

  	
   

  	
  I

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  J

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  

 

[**] = Confidential treatment requested for redacted portion; redacted
portion has been filed separately with the Commission.

33

 

 

	
  Time

  Period

  	
   

  	
  Workload

  	
   

  	
  System ID

  	
   

  	
  From

  MT/Model

  	
   

  	
  To
  MT/Model

  	
   

  	
  Net MIP

  Increase/

  (Decrease)

  	
   

  	
  Return
  Date

  	
   

  
	
  1Q4

  	
   

  	
  GDS

  	
   

  	
  B

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  C

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  9/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  I

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  J

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  K

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  2Q4

  	
   

  	
  GDS

  	
   

  	
  E

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  12/31/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  F

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  3/31/2006

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  G

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  H

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  I

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  J

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  K

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  L

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  3Q4

  	
   

  	
  GDS

  	
   

  	
  M

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  N

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  4Q4

  	
   

  	
  GDS

  	
   

  	
  None

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  1Q5

  	
   

  	
  GDS

  	
   

  	
  A

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  B

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  C

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  9/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  D

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  12/31/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  E

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  12/31/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  F

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  3/31/2006

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  G

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  H

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  I

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  J

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  2Q5

  	
   

  	
  GDS

  	
   

  	
  A

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  B

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  C

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  9/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  D

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  12/31/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  E

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  12/31/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  F

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  3/31/2006

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  G

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  H

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  I

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  3Q5

  	
   

  	
  GDS

  	
   

  	
  A

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  6/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  B

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  6/30/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  J

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  K

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  4Q5

  	
   

  	
  GDS

  	
   

  	
  C

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  9/30/2005

  	
   

  

 

[**] = Confidential treatment requested for redacted portion; redacted
portion has been filed separately with the Commission.

34

 

 

	
  Time

  Period

  	
   

  	
  Workload

  	
   

  	
  System ID

  	
   

  	
  From

  MT/Model

  	
   

  	
  To

  MT/Model

  	
   

  	
  Net MIP

  Increase/

  (Decrease)

  	
   

  	
  Return
  Date

  	
   

  
	
  1Q6

  	
   

  	
  GDS

  	
   

  	
  D

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  12/31/2005

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  E

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  12/31/2005

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  2Q6

  	
   

  	
  GDS

  	
   

  	
  F

  	
   

  	
  [**]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  3/31/2006

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  G

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  H

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  I

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  J

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  K

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  L

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  M

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  N

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  3Q6

  	
   

  	
  GDS

  	
   

  	
  I

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  J

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  K

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  L

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  M

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  N

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  4Q6

  	
   

  	
  GDS

  	
   

  	
  None

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  1Q7

  	
   

  	
  GDS

  	
   

  	
  K

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  L

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  M

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  N

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  2Q7

  	
   

  	
  GDS

  	
   

  	
  G

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  H

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  I

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  GDS

  	
   

  	
  J

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  

 

B.                                    Capacity
Plan for Other Systems by Workload and Machine

 

	
  Time

  Period

  	
   

  	
  Workload

  	
   

  	
  System ID

  	
   

  	
  From

  MT/Model

  	
   

  	
  To

  MT/Model

  	
   

  	
  Net MIP

  Increase/

  (Decrease)

  	
   

  	
  Return
  Date

  	
   

  
	
  3Q2

  	
   

  	
  Deltamatic

  	
   

  	
  O

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  Deltamatic

  	
   

  	
  P

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  Deltamatic

  	
   

  	
  Q

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  Deltamatic

  	
   

  	
  R

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  Deltamatic

  	
   

  	
  S

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  4Q2

  	
   

  	
  Deltamatic

  	
   

  	
  T

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  

 

[**] = Confidential treatment requested for redacted portion; redacted
portion has been filed separately with the Commission.

 

35

 

 

	
  Time

  Period

  	
   

  	
  Workload

  	
   

  	
  System ID

  	
   

  	
  From

  MT/Model

  	
   

  	
  To

  MT/Model

  	
   

  	
  Net MIP

  Increase/

  (Decrease)

  	
   

  	
  Return
  Date

  	
   

  
	
  1Q3

  	
   

  	
  Deltamatic

  	
   

  	
  O

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  Deltamatic

  	
   

  	
  P

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  Deltamatic

  	
   

  	
  Q

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  Deltamatic

  	
   

  	
  R

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  TST

  	
   

  	
  U

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  DL2

  	
   

  	
  X

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  2Q3

  	
   

  	
  Deltamatic

  	
   

  	
  S

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  Deltamatic

  	
   

  	
  T

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  LTST

  	
   

  	
  V

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  OS390

  	
   

  	
  1

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  OS390

  	
   

  	
  2

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  3Q3

  	
   

  	
   

  	
   

  	
  None

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  4Q3

  	
   

  	
  LTST

  	
   

  	
  U

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  LTST

  	
   

  	
  V

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  OS390

  	
   

  	
  1

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  OS390

  	
   

  	
  2

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  1Q4

  	
   

  	
  LTST

  	
   

  	
  V

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  DL2

  	
   

  	
  X

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  2Q4

  	
   

  	
  LTST

  	
   

  	
  U

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  OS390

  	
   

  	
  I

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  OS390

  	
   

  	
  2

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  3Q4

  	
   

  	
  LTST

  	
   

  	
  U

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  4Q4

  	
   

  	
  DL2

  	
   

  	
  X

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  OS390

  	
   

  	
  2

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  3Q5

  	
   

  	
  LTST

  	
   

  	
  W

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  OS390

  	
   

  	
  1

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  4Q5

  	
   

  	
  Deltamatic

  	
   

  	
  O

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  LTST

  	
   

  	
  W

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  DL2

  	
   

  	
  Y

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  1Q6

  	
   

  	
  Deltamatic

  	
   

  	
  O

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  

 

[**] = Confidential treatment requested for redacted portion; redacted
portion has been filed separately with the Commission.

 

36

 

 

	
  Time

  Period

  	
   

  	
  Workload

  	
   

  	
  System ID

  	
   

  	
  From

  MT/Model

  	
   

  	
  To

  MT/Model

  	
   

  	
  Net MIP

  Increase/

  (Decrease)

  	
   

  	
  Return
  Date

  	
   

  
	
   

  	
   

  	
  Deltamatic

  	
   

  	
  P

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  Deltamatic

  	
   

  	
  Q

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  Deltamatic

  	
   

  	
  R

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  Deltamatic

  	
   

  	
  S

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  Deltamatic

  	
   

  	
  T

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  LTST

  	
   

  	
  W

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  DL2

  	
   

  	
  Y

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  2Q6

  	
   

  	
  Deltamatic

  	
   

  	
  P

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
  Q

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  LTST

  	
   

  	
  W

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  OSS

  	
   

  	
  Z

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  OSS

  	
   

  	
  ZZ

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  OS390

  	
   

  	
  1

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  3Q6

  	
   

  	
  Deltamatic

  	
   

  	
  R

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  LTST

  	
   

  	
  U

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  LTST

  	
   

  	
  V

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  LTST

  	
   

  	
  W

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  4Q6

  	
   

  	
  Deltamatic

  	
   

  	
  O

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  Deltamatic

  	
   

  	
  S

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  Deltamatic

  	
   

  	
  T

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  DL2

  	
   

  	
  Y

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  OS390

  	
   

  	
  1

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  1Q7

  	
   

  	
  Deltamatic

  	
   

  	
  P

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  Deltamatic

  	
   

  	
  Q

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  Deltamatic

  	
   

  	
  R

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  Deltamatic

  	
   

  	
  S

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  Deltamatic

  	
   

  	
  T

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  DL2

  	
   

  	
  Y

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  2Q7

  	
   

  	
  DL2

  	
   

  	
  Y

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  
	
   

  	
   

  	
  OS390

  	
   

  	
  1

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  [**]

  	
   

  	
  6/30/2007

  	
   

  

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

37

 

 

C.                                    Configurations
of Additional Footprints

 

1.                                      2064
Systems for Installation in the GDS Environment

 

	
  Product

  	
   

  	
  Description

  	
   

  	
  Quantity

  	
   

  
	
  2064-112

  	
   

  	
  ZSERIES 900

  	
   

  	
  1

  	
   

  
	
  0012

  	
   

  	
  I/O CAGE AIRFLOW CD

  	
   

  	
  25

  	
   

  
	
  0023

  	
   

  	
  TOKEN RING/HMC

  	
   

  	
  1

  	
   

  
	
  0024

  	
   

  	
  ETHERNET / HMC

  	
   

  	
  1

  	
   

  
	
  0032

  	
   

  	
  CHANNEL DRIVER CD

  	
   

  	
  2

  	
   

  
	
  0047

  	
   

  	
  DVD

  	
   

  	
  1

  	
   

  
	
  0062

  	
   

  	
  TOKEN RING/SE

  	
   

  	
  2

  	
   

  
	
  0063

  	
   

  	
  ETHERNET / SE

  	
   

  	
  2

  	
   

  
	
  0073

  	
   

  	
  HMC CONSOLE

  	
   

  	
  1

  	
   

  
	
  0083

  	
   

  	
  SERVICE ELEMENT

  	
   

  	
  2

  	
   

  
	
  0110

  	
   

  	
  9 SM LC/SCDUP CONV KIT

  	
   

  	
  2

  	
   

  
	
  0112

  	
   

  	
  I/O CAGE AIRFLOW CD

  	
   

  	
  110

  	
   

  
	
  0113

  	
   

  	
  ISC D AIRFLOW CD

  	
   

  	
  2

  	
   

  
	
  0150

  	
   

  	
  CEC CAGE 20 PU

  	
   

  	
  1

  	
   

  
	
  0217

  	
   

  	
  ISC M CARD

  	
   

  	
  2

  	
   

  
	
  0128

  	
   

  	
  ISC D CARD

  	
   

  	
  2

  	
   

  
	
  0219

  	
   

  	
  ISC PORT

  	
   

  	
  2

  	
   

  
	
  0220

  	
   

  	
  STI H (CEC CAGE)

  	
   

  	
  2

  	
   

  
	
  0222

  	
   

  	
  STI M (I/O CAGE)

  	
   

  	
  6

  	
   

  
	
  0224

  	
   

  	
  STI AIRFLOW CD (CED
  CAGE)

  	
   

  	
  2

  	
   

  
	
  0225

  	
   

  	
  STI AIRFLOW CD (I/O
  CAGE)

  	
   

  	
  2

  	
   

  
	
  0800

  	
   

  	
  CRYPTO

  	
   

  	
  1

  	
   

  
	
  1072

  	
   

  	
  112 12 WAY PROCESSOR

  	
   

  	
  1

  	
   

  
	
  2022

  	
   

  	
  EXPANSION CAGE

  	
   

  	
  1

  	
   

  
	
  2023

  	
   

  	
  EXPANSION CAGE

  	
   

  	
  1

  	
   

  
	
  2304

  	
   

  	
  PARALLEL CHANNEL CD

  	
   

  	
  2

  	
   

  
	
  2323

  	
   

  	
  ESCON CHANNEL CD

  	
   

  	
  14

  	
   

  
	
  2324

  	
   

  	
  ESCON CHANNEL PORT

  	
   

  	
  51

  	
   

  
	
  2325

  	
   

  	
  ESCON DUPLX TO MTRJ
  JUMPER

  	
   

  	
  103

  	
   

  
	
  2339

  	
   

  	
  FIBB CARD / STI CABLES

  	
   

  	
  2

  	
   

  
	
  2365

  	
   

  	
  OSA EXPRESS GBE SX

  	
   

  	
  2

  	
   

  
	
  3030

  	
   

  	
  ADDITIONAL FRAME

  	
   

  	
  1

  	
   

  
	
  6090

  	
   

  	
  SML CONSOLE DISPLAY

  	
   

  	
  1

  	
   

  
	
  8100

  	
   

  	
  10 GB MEMORY 4 BUS

  	
   

  	
  1

  	
   

  
	
  8981

  	
   

  	
  14 FOOT, 220V

  	
   

  	
  1

  	
   

  
	
  9930

  	
   

  	
  NORTHERN HEMISPHERE

  	
   

  	
  1

  	
   

  
	
  9963

  	
   

  	
  MCM SERVICE TOOL KIT

  	
   

  	
  1

  	
   

  

 

2.                                      9672-R36
System for Installation in LTST Environment

 

	
  Product

  	
   

  	
  Description

  	
   

  	
  Quantity

  	
   

  
	
  9672-R36

  	
   

  	
  S/390 G5 ENTERPRISE
  SERVER

  	
   

  	
  1

  	
   

  
	
  0012

  	
   

  	
  CEO AIRFLOW R1/2/3 MDLS

  	
   

  	
  47

  	
   

  
	
  0023

  	
   

  	
  TOKEN/RING
  ADAPTER(W/#0041)

  	
   

  	
  1

  	
   

  
	
  0024

  	
   

  	
  ETHERNET

  	
   

  	
  1

  	
   

  

 

38

 

	
  Product

  	
   

  	
  Description

  	
   

  	
  Quantity

  	
   

  
	
  0029

  	
   

  	
  CHANNEL DRIVER CD

  	
   

  	
  18

  	
   

  
	
  0034

  	
   

  	
  GPCMCIA ADAPTER

  	
   

  	
  2

  	
   

  
	
  0037

  	
   

  	
  SERVICE ELEMENT TOKEN-RING

  	
   

  	
  2

  	
   

  
	
  0047

  	
   

  	
  DVD/HMC

  	
   

  	
  1

  	
   

  
	
  0058

  	
   

  	
  CEC CAGE

  	
   

  	
  1

  	
   

  
	
  0071

  	
   

  	
  ALTERNATE SUPPORT
  ELEMENT

  	
   

  	
  1

  	
   

  
	
  0073

  	
   

  	
  HMC CONSOLE

  	
   

  	
  1

  	
   

  
	
  0800

  	
   

  	
  CRYPTO HARDWARE

  	
   

  	
  1

  	
   

  
	
  0905

  	
   

  	
  R36-3-WAY PROCESSOR

  	
   

  	
  1

  	
   

  
	
  1995

  	
   

  	
  CONTROL FOR PLAN AHEAD

  	
   

  	
  2

  	
   

  
	
  1999

  	
   

  	
  CONCURRENT CONDITIONING

  	
   

  	
  1

  	
   

  
	
  2020

  	
   

  	
  I/O EXPANSION CAGE

  	
   

  	
  3

  	
   

  
	
  2313

  	
   

  	
  ESCON CHANNEL CD

  	
   

  	
  24

  	
   

  
	
  2339

  	
   

  	
  FIBB CARD-SINGLE WIDE

  	
   

  	
  9

  	
   

  
	
  2350

  	
   

  	
  OSA-EXPRESS GBE SX

  	
   

  	
  2

  	
   

  
	
  3020

  	
   

  	
  ADDITIONAL FRAME

  	
   

  	
  1

  	
   

  
	
  6090

  	
   

  	
  SML CONSOLE DISPLAY

  	
   

  	
  1

  	
   

  
	
  6152

  	
   

  	
  ETR DUAL PORT

  	
   

  	
  1

  	
   

  
	
  7020

  	
   

  	
  2.0 GB MEMORY

  	
   

  	
  1

  	
   

  
	
  7990

  	
   

  	
  MAXIMUM CP (I2PU)
  MODULE

  	
   

  	
  1

  	
   

  
	
  8887

  	
   

  	
  4.8 US, NON-CHI R2/3
  CO2/3

  	
   

  	
  1

  	
   

  
	
  9930

  	
   

  	
  NORTHERN HEMISPHERE

  	
   

  	
  1

  	
   

  
	
  9962

  	
   

  	
  MCM SERVICE TOOL KIT

  	
   

  	
  1

  	
   

  

 

3.                                      9672-R16
System for Installation in Delta VM Environment

 

	
  Product

  	
   

  	
  Description

  	
   

  	
  Quantity

  	
   

  
	
  9672-R16

  	
   

  	
  S/390 G5 ENTERPRISE
  SERVER

  	
   

  	
  1

  	
   

  
	
  0012

  	
   

  	
  CEC AIRFLOW R1/2/3 MDLS

  	
   

  	
  23

  	
   

  
	
  0018

  	
   

  	
  CHANNEL DRIVER CD R2/3
  MDLS

  	
   

  	
  4

  	
   

  
	
  0023

  	
   

  	
  TOKEN/RING ADAPTER
  (W/#0041)

  	
   

  	
  1

  	
   

  
	
  0024

  	
   

  	
  ETHERNET

  	
   

  	
  1

  	
   

  
	
  0034

  	
   

  	
  GPCMCIA ADAPTER

  	
   

  	
  1

  	
   

  
	
  0037

  	
   

  	
  SERVICE ELEMENT
  TOKEN-RING

  	
   

  	
  1

  	
   

  
	
  0047

  	
   

  	
  DVD/HMC

  	
   

  	
  1

  	
   

  
	
  0057

  	
   

  	
  CEC CAGE

  	
   

  	
  1

  	
   

  
	
  0073

  	
   

  	
  HMC CONSOLE

  	
   

  	
  1

  	
   

  
	
  0800

  	
   

  	
  CRYPTO HARDWARE

  	
   

  	
  1

  	
   

  
	
  0902

  	
   

  	
  R16 I-WAY PROCESSOR

  	
   

  	
  1

  	
   

  
	
  0994

  	
   

  	
  STI EXTENDER CARD

  	
   

  	
  1

  	
   

  
	
  2020

  	
   

  	
  I/O EXPANSION CAGE

  	
   

  	
  1

  	
   

  
	
  2304

  	
   

  	
  PARALLEL CHANNEL CD

  	
   

  	
  2

  	
   

  
	
  2313

  	
   

  	
  ESCON CHANNEL CD

  	
   

  	
  2

  	
   

  
	
  2339

  	
   

  	
  FIBB CARD-SINGLE WIDE

  	
   

  	
  2

  	
   

  
	
  2350

  	
   

  	
  OSA-EXPRESS GBE SX

  	
   

  	
  2

  	
   

  
	
  6090

  	
   

  	
  SML CONSOLE DISPLAY

  	
   

  	
  1

  	
   

  
	
  6152

  	
   

  	
  ETR DUAL PORT

  	
   

  	
  1

  	
   

  
	
  7010

  	
   

  	
  1.0 GB MEMORY

  	
   

  	
  1

  	
   

  
	
  8887

  	
   

  	
  4.8 US, NON-CHI R2/3
  CO2/3

  	
   

  	
  1

  	
   

  

 

39

 

	
  Product

  	
   

  	
  Description

  	
   

  	
  Quantity

  	
   

  
	
  9930

  	
   

  	
  NORTHERN HEMISPHERE

  	
   

  	
  1

  	
   

  
	
  9962

  	
   

  	
  MCM SERVICE TOOL KIT

  	
   

  	
  1

  	
   

  

 

40

 

Exhibit C

Current Machines

 

I.                                         Processors

 

	
  Contract

  System ID

  	
   

  	
  Machine
  Type and

  Model

  	
   

  	
  Serial

  Number

  	
   

  	
  Environment

  	
   

  	
  Return
  Date

  	
   

  
	
  A

  	
   

  	
  2064-109

  	
   

  	
  48302

  	
   

  	
  GDS

  	
   

  	
  6/30/2005

  	
   

  
	
  B

  	
   

  	
  2064-109

  	
   

  	
  51586

  	
   

  	
  GDS

  	
   

  	
  6/30/2005

  	
   

  
	
  C

  	
   

  	
  2064-109

  	
   

  	
  51727

  	
   

  	
  GDS

  	
   

  	
  9/30/2005

  	
   

  
	
  D

  	
   

  	
  2064-109

  	
   

  	
  51728

  	
   

  	
  GDS

  	
   

  	
  12/31/2005

  	
   

  
	
  E

  	
   

  	
  2064-1C7

  	
   

  	
  50220

  	
   

  	
  GDS

  	
   

  	
  12/31/2005

  	
   

  
	
  F

  	
   

  	
  2064-1C7

  	
   

  	
  51599

  	
   

  	
  GDS

  	
   

  	
  3/31/2006

  	
   

  
	
  G

  	
   

  	
  2064-1C7

  	
   

  	
  51600

  	
   

  	
  GDS

  	
   

  	
  6/30/2007

  	
   

  
	
  H

  	
   

  	
  2064-1C7

  	
   

  	
  51585

  	
   

  	
  GDS

  	
   

  	
  6/30/2007

  	
   

  
	
  O

  	
   

  	
  9672-R36

  	
   

  	
  51009

  	
   

  	
  Deltamatic

  	
   

  	
  6/30/2007

  	
   

  
	
  P

  	
   

  	
  9672-R36

  	
   

  	
  51010

  	
   

  	
  Deltamatic

  	
   

  	
  6/30/2007

  	
   

  
	
  Q

  	
   

  	
  9672-R36

  	
   

  	
  51090

  	
   

  	
  Deltamatic

  	
   

  	
  6/30/2007

  	
   

  
	
  R

  	
   

  	
  9672-R36

  	
   

  	
  51092

  	
   

  	
  Deltamatic

  	
   

  	
  6/30/2007

  	
   

  
	
  S

  	
   

  	
  9672-R36

  	
   

  	
  1227A

  	
   

  	
  Deltamatic

  	
   

  	
  6/30/2007

  	
   

  
	
  T

  	
   

  	
  9672-R36

  	
   

  	
  1227B

  	
   

  	
  Deltamatic

  	
   

  	
  6/30/2007

  	
   

  
	
  U

  	
   

  	
  9672-R56

  	
   

  	
  10C3E

  	
   

  	
  LTST (74)

  	
   

  	
  6/30/2007

  	
   

  
	
  V

  	
   

  	
  9672-R66

  	
   

  	
  10C41

  	
   

  	
  LTST (73)

  	
   

  	
  6/30/2007

  	
   

  
	
  X

  	
   

  	
  9672-R46

  	
   

  	
  11F46

  	
   

  	
  DL2

  	
   

  	
  6/30/2007

  	
   

  
	
  OS390-1

  	
   

  	
  9672-X87

  	
   

  	
  51598

  	
   

  	
  OS390

  	
   

  	
  6/30/2007

  	
   

  
	
  OS390-2

  	
   

  	
  9672-R46

  	
   

  	
  10FA0

  	
   

  	
  OS390

  	
   

  	
  6/30/2007

  	
   

  
	
  CF1

  	
   

  	
  9672-R06

  	
   

  	
  10FGF

  	
   

  	
  OS390

  	
   

  	
  6/30/2007

  	
   

  
	
  DL1

  	
   

  	
  9672-R36

  	
   

  	
  10A6D

  	
   

  	
  Delta VM/Northwest

  	
   

  	
  6/30/2007

  	
   

  

 

II.                                     STORAGE

 

	
  Machine

  	
   

  	
  Model

  	
   

  	
  Serial
  Number

  	
   

  	
  Return
  Date

  	
   

  
	
  H770

  	
   

  	
  —

  	
   

  	
  37589

  	
   

  	
  09/30/2002

  	
   

  
	
  H770

  	
   

  	
  —

  	
   

  	
  45706

  	
   

  	
  09/30/2002

  	
   

  
	
  2105

  	
   

  	
  F20

  	
   

  	
  14517

  	
   

  	
  04/30/2003

  	
   

  
	
  2105

  	
   

  	
  F20

  	
   

  	
  14558

  	
   

  	
  04/30/2003

  	
   

  
	
  2105

  	
   

  	
  F20

  	
   

  	
  16022

  	
   

  	
  09/30/2003

  	
   

  
	
  3494

  	
   

  	
  HA1

  	
   

  	
  627

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  HA1

  	
   

  	
  866

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  HA1

  	
   

  	
  1136

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  HA1

  	
   

  	
  1158

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  L14

  	
   

  	
  14643

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  L14

  	
   

  	
  15482

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  L14

  	
   

  	
  16431

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  L14

  	
   

  	
  16449

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  D12

  	
   

  	
  29210

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  D12

  	
   

  	
  29211

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  D14

  	
   

  	
  29212

  	
   

  	
  06/30/2007

  	
   

  

 

41

 

	
  Machine

  	
   

  	
  Model

  	
   

  	
  Serial
  Number

  	
   

  	
  Return
  Date

  	
   

  
	
  3494

  	
   

  	
  D12

  	
   

  	
  29399

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  D14

  	
   

  	
  31604

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  D14

  	
   

  	
  33365

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  D14

  	
   

  	
  33676

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  D12

  	
   

  	
  33718

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  D14

  	
   

  	
  33743

  	
   

  	
  06/302007

  	
   

  
	
  3494

  	
   

  	
  D14

  	
   

  	
  34030

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  D14

  	
   

  	
  34124

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  D12

  	
   

  	
  34125

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  D12

  	
   

  	
  34174

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  D14

  	
   

  	
  34238

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  D14

  	
   

  	
  34241

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  D14

  	
   

  	
  34242

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  D14

  	
   

  	
  34243

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  S10

  	
   

  	
  44435

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  B18

  	
   

  	
  70456

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  B18

  	
   

  	
  71200

  	
   

  	
  06/30/2007

  	
   

  
	
  3494

  	
   

  	
  B18

  	
   

  	
  71415

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  A6518

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  A6532

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  A6634

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  A6637

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  A6652

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  A6654

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  E8504

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  E8623

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  E8851

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  E8869

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  E8900

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  E8910

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  Fl978

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  Fl979

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  Fl984

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  F2430

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  F2435

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  F2437

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  F2608

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  F2796

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  F2805

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  F2897

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  F3004

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  F3011

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  F3046

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  F3088

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  A50

  	
   

  	
  43103

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  A50

  	
   

  	
  43104

  	
   

  	
  06/30/2007

  	
   

  
	
  3590.

  	
   

  	
  A50

  	
   

  	
  43105

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  A50

  	
   

  	
  43106

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  A50

  	
   

  	
  .43124

  	
   

  	
  06/30/2007

  	
   

  

 

42

 

	
  Machine

  	
   

  	
  Model

  	
   

  	
  Serial
  Number

  	
   

  	
  Return
  Date

  	
   

  
	
  3590

  	
   

  	
  A50

  	
   

  	
  43201

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  A50

  	
   

  	
  43202

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  A50

  	
   

  	
  43204

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  52139

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  54039

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  54040

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  54044

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  54046

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  54064

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  54090

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  54093

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  54102

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  54107

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  54113

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  54114

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  54127

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  54133

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  54150

  	
   

  	
  06/30/2007

  	
   

  
	
  3590

  	
   

  	
  E1A

  	
   

  	
  54180

  	
   

  	
  06/30/2007

  	
   

  

 

Note:                   No maintenance
for these Storage devices is included in this AMO Agreement.  Maintenance for these Storage devices will
be provided pursuant to any arrangements for such maintenance that Worldspan
may have with IBM or other providers as of the Effective Date or may establish
thereafter.

 

43

 

Exhibit D

 

Reduction/Payment Amounts for
Deferred, Deleted,

Accelerated, and Additional Capacity

 

I.                                         Reduction
Amounts for Deferred or Deleted Capacity

 

A.                                    GDS
2064 (Freeway) Systems

 

	
  Quarter

  	
   

  	
  $ / MIP

  	
   

  
	
  3Q2002

  	
   

  	
  [**]

  	
   

  
	
  4Q2002

  	
   

  	
  [**]

  	
   

  
	
  1Q2003

  	
   

  	
  [**]

  	
   

  
	
  2Q2003

  	
   

  	
  [**]

  	
   

  
	
  3Q2003

  	
   

  	
  [**]

  	
   

  
	
  4Q2003

  	
   

  	
  [**]

  	
   

  
	
  1Q2004

  	
   

  	
  [**]

  	
   

  
	
  2Q2004

  	
   

  	
  [**]

  	
   

  
	
  3Q2004

  	
   

  	
  [**]

  	
   

  
	
  4Q2004

  	
   

  	
  [**]

  	
   

  

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

44

 

B.                                    9672
G5 Systems - All Environments

 

	
  Quarter

  	
   

  	
  $ / MIP

  	
   

  
	
  3Q2002

  	
   

  	
  [**]

  	
   

  
	
  4Q2002

  	
   

  	
  [**]

  	
   

  
	
  1Q2003

  	
   

  	
  [**]

  	
   

  
	
  2Q2003

  	
   

  	
  [**]

  	
   

  
	
  3Q2003

  	
   

  	
  [**]

  	
   

  
	
  4Q2003

  	
   

  	
  [**]

  	
   

  
	
  1Q2004

  	
   

  	
  [**]

  	
   

  
	
  2Q2004

  	
   

  	
  [**]

  	
   

  
	
  3Q2004

  	
   

  	
  [**]

  	
   

  
	
  4Q2004

  	
   

  	
  [**]

  	
   

  
	
  1Q2005

  	
   

  	
  [**]

  	
   

  
	
  2Q2005

  	
   

  	
  [**]

  	
   

  
	
  3Q2005

  	
   

  	
  [**]

  	
   

  
	
  4Q2005

  	
   

  	
  [**]

  	
   

  
	
  1Q2006

  	
   

  	
  [**]

  	
   

  
	
  2Q2006

  	
   

  	
  [**]

  	
   

  
	
  3Q2006

  	
   

  	
  [**]

  	
   

  
	
  4Q2006

  	
   

  	
  [**]

  	
   

  
	
  1Q2007

  	
   

  	
  [**]

  	
   

  
	
  2Q2007

  	
   

  	
  [**]

  	
   

  

 

C.                                    9672
G6 Systems - All Environments

 

	
  Quarter

  	
   

  	
  $ / MIP

  	
   

  
	
  3Q2002

  	
   

  	
  [**]

  	
   

  
	
  4Q2002

  	
   

  	
  [**]

  	
   

  
	
  1Q2003

  	
   

  	
  [**]

  	
   

  
	
  2Q2003

  	
   

  	
  [**]

  	
   

  
	
  3Q2003

  	
   

  	
  [**]

  	
   

  
	
  4Q2003

  	
   

  	
  [**]

  	
   

  
	
  1Q2004

  	
   

  	
  [**]

  	
   

  
	
  2Q2004

  	
   

  	
  [**]

  	
   

  

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

45

 

II.                                     Payment
Amounts for Accelerated Capacity

 

The following table sets
forth a Not to Exceed payment amount for the acceleration of Base Capacity that
has not previously been enabled:

 

	
  Months Accelerated

  	
   

  	
  Payment
  Amount per MIP per Month

  Accelerated

  	
   

  
	
  1 to
  3

  	
   

  	
  [**]

  	
   

  
	
  4 to
  6

  	
   

  	
  [**]

  	
   

  

 

III.                                 Payment
Amounts for Additional Capacity Vertical Upgrades

 

The payment amounts set
forth in the following tables are Not to Exceed amounts applicable to Additional
Capacity added to existing Machines (Vertical Upgrades) and are for MIPS only
(no additional features included).  Any
software would be provided pursuant to other agreements between IBM and
Worldspan.  These payment amounts are
expressed as dollars per MIP per month for the remaining term of the applicable
Machine.

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

46

 

A.                                    2064-1XX
(Freeway) Technology – System D ONLY (through 12/31/2005)

 

	
  Quarter

  	
   

  	
  $ / MIP

  	
   

  
	
  4Q2003

  	
   

  	
  [**]

  	
   

  
	
  1Q2004

  	
   

  	
  [**]

  	
   

  
	
  2Q2004

  	
   

  	
  [**]

  	
   

  
	
  3Q2004

  	
   

  	
  [**]

  	
   

  
	
  4Q2004

  	
   

  	
  [**]

  	
   

  
	
  1Q2005

  	
   

  	
  [**]

  	
   

  
	
  2Q2005

  	
   

  	
  [**]

  	
   

  

 

B.                                    2064-1XX
(Freeway) Technology – Systems K, L, M and N (through 6/30/2007)

 

	
  Quarter

  	
   

  	
  $ / MIP

  	
   

  
	
  3Q2004

  	
   

  	
  [**]

  	
   

  
	
  4Q2004

  	
   

  	
  [**]

  	
   

  
	
  1Q2005

  	
   

  	
  [**]

  	
   

  
	
  2Q2005

  	
   

  	
  [**]

  	
   

  
	
  3Q2005

  	
   

  	
  [**]

  	
   

  
	
  4Q2005

  	
   

  	
  [**]

  	
   

  
	
  1Q2006

  	
   

  	
  [**]

  	
   

  
	
  2Q2006

  	
   

  	
  [**]

  	
   

  
	
  3Q2006

  	
   

  	
  [**]

  	
   

  

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

47

 

C.                                    9672
Generation 5 (RN6 Models) – Non-Turbo Models – All Environments

 

	
  Quarter

  	
   

  	
  $ / MIP

  	
   

  
	
  3Q2002

  	
   

  	
  [**]

  	
   

  
	
  4Q2002

  	
   

  	
  [**]

  	
   

  
	
  1Q2003

  	
   

  	
  [**]

  	
   

  
	
  2Q2003

  	
   

  	
  [**]

  	
   

  
	
  3Q2003

  	
   

  	
  [**]

  	
   

  
	
  4Q2003

  	
   

  	
  [**]

  	
   

  
	
  1Q2004

  	
   

  	
  [**]

  	
   

  
	
  2Q2004

  	
   

  	
  [**]

  	
   

  
	
  3Q2004

  	
   

  	
  [**]

  	
   

  
	
  4Q2004

  	
   

  	
  [**]

  	
   

  
	
  1Q2005

  	
   

  	
  [**]

  	
   

  
	
  2Q2005

  	
   

  	
  [**]

  	
   

  
	
  3Q2005

  	
   

  	
  [**]

  	
   

  
	
  4Q2005

  	
   

  	
  [**]

  	
   

  
	
  1Q2006

  	
   

  	
  [**]

  	
   

  
	
  2Q2006

  	
   

  	
  [**]

  	
   

  
	
  3Q2006

  	
   

  	
  [**]

  	
   

  

 

D.                                    9672
Generation 6 (XN7 Models) – Non-Turbo Models – All Environments

 

	
  Quarter

  	
   

  	
  $ / MIP

  	
   

  
	
  3Q2002

  	
   

  	
  [**]

  	
   

  
	
  4Q2002

  	
   

  	
  [**]

  	
   

  
	
  1Q2003

  	
   

  	
  [**]

  	
   

  
	
  2Q2003

  	
   

  	
  [**]

  	
   

  
	
  3Q2003

  	
   

  	
  [**]

  	
   

  
	
  4Q2003

  	
   

  	
  [**]

  	
   

  
	
  1Q2004

  	
   

  	
  [**]

  	
   

  
	
  2Q2004

  	
   

  	
  [**]

  	
   

  
	
  3Q2004

  	
   

  	
  [**]

  	
   

  
	
  4Q2004

  	
   

  	
  [**]

  	
   

  
	
  1Q2005

  	
   

  	
  [**]

  	
   

  
	
  2Q2005

  	
   

  	
  [**]

  	
   

  
	
  3Q2005

  	
   

  	
  [**]

  	
   

  
	
  4Q2005

  	
   

  	
  [**]

  	
   

  
	
  1Q2006

  	
   

  	
  [**]

  	
   

  
	
  2Q2006

  	
   

  	
  [**]

  	
   

  
	
  3Q2006

  	
   

  	
  [**]

  	
   

  

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

48

 

Exhibit E

Features Acquired on Base Capacity
Machines

 

Features:

 

The following charges
will apply for features ordered on Base Capacity Machines.  The column entitled “Price When Acquired
with Capacity” contains the prices that will be charged for the respective
features when ordered with a Machine upgrade or a New Footprint.  The column entitled “Price When Acquired
without Capacity” contains the prices that will be charged for the respective
features when ordered separately from a Machine upgrade or a New Footprint.  The cost of any additional feature ordered
by Worldspan will be determined using the acquisition pricing in this table
and, if Worldspan so requests, subject to credit approval, which will not be
unreasonably withheld or delayed, will be financed by IBM Credit in accordance
with mutually agreeable terms on a coterininous basis with the Machine on which
the feature is installed.

 

I.                                         2064
Features

 

	
  Feature Code and Description

  	
   

  	
  Price When
  Acquired

  without Capacity

  	
   

  	
  Price When
  Acquired

  with Capacity

  	
   

  
	
  0023
  TOKEN RING / HMC

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  0024
  ETHERNET / HMC

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  0047
  DVD

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  0062
  TOKEN RING / SE

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  0063
  ETHERNET / SE

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  0073
  HMC CONSOLE

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  0083
  SERVICE ELEMENT

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  0110
  9 SM LC/SCDUP CONV KIT

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  0217
  ISC M CARD

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  0218
  ISC D CARD

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  0219
  1SC PORT

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  0220
  ST1 H (CEC CAGE)

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  0222
  STI M (I/O CAGE)

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  0861
  PCI CRYPTO CARD

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  0862
  PCI CRYPTOGRAPHIC ACCELERATOR

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  0869
  TKE HARDWARE (FOR ETHERNET)

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  0990
  OPTIONAL SAP

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

49

 

	
  Feature Code and Description

  	
   

  	
  Price When
  Acquired

  without Capacity

  	
   

  	
  Price When
  Acquired

  with Capacity

  	
   

  
	
  0992
  ICB 2

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  0993
  ICB 3

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  0997
  SERVER FACILITY FOR LINUX (See Note 1)

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  1091
  OPTIONAL ICF (See Note 1)

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  2022
  EXPANSION CAGE

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  2023
  EXPANSION CAGE

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  2304
  PARALLEL CHANNEL CD

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  2319
  FICON EXPRESS LX

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  2320
  FICON EXPRESS SX

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  2323
  ESCON CHANNEL CD

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  2324
  ESCON CHANNEL PORT

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  2325
  ESCON DUPLX TO MTRJ JUMPER

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  2364
  OSA-EXPRESS GBE LX

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  2365
  OSA-EXPRESS GBE SX

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  2366
  OSA-EXPRESS FAST ETHERNET

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  2367
  OSA-EXPRESS TOKEN RING

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  3030
  ADDITIONAL FRAME

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  6091
  LRG CONSOLE DISPLA

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  MEMORY,
  All Feature Codes, 2 GB Min., Supported Configurations, priced per GB

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  

 

Note 1:  These features have a monthly maintenance
charge of $[**]each.

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed separately
with the Commission.

 

50

 

II.                                     9672
Features

 

	
  Feature

  	
   

  	
  Price When
  Acquired 

  with Capacity

  	
   

  	
  Price When
  Acquired

  without Capacity

  	
   

  
	
  1 GB
  Memory

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  4
  ESCON Channels (2313)

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  3
  Parallel Channels (2303)

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  4
  Parallel Channels (2304)

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  Additional
  SAP

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  OSA
  3 Adapter

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  2
  Coupling Links (0008/0216)

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  1
  FICON Adapter (2314)

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  1
  FICON Jumper (0103 or 0106)

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  1
  Cage (2020)

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  1
  Frame (3020)

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  Small
  Console (6090)

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  Large
  Console (6091)

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  Wac
  (0038)

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  PCMCIA
  Adapter (0034)

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  SCE
  Token Ring (0037)

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  
	
  Concurrent
  Conditioning (1999)

  	
   

  	
  $

  	
  [**]

  	
   

  	
  $

  	
  [**]

  	
   

  

 

Notes:

•                                          Link price
includes the HiPerLink Connector.  Links
are only available in units of two.

 

•                                          Channel
prices are per channel card.  An ESCON
card has four channels, a parallel card has three.

 

•                                          Channel
prices do not include any additional cages or frames that may be required.  These are priced individually.

 

•                                          FICON
Adapters contain one FICON Channel. 
Each card requires one Jumper.

 

•                                          “Price When
Acquired with Capacity” is for features ordered in combination with a published
upgrade path.  The features and the
upgrade must have the same MES number.

 

•                                          These
features may be added without affecting maintenance costs.

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

51

 

 

Exhibit F

Settlement/Termination Percentages

 

I.                                         Termination
Percentages

 

	
  Termination Date

  	
   

  	
  Termination
  Percentages

  	
   

  
	
  07/01/2003

  	
   

  	
  [**]

  	
   

  
	
  10/01/2003

  	
   

  	
  [**]

  	
   

  
	
  01/01/2004

  	
   

  	
  [**]

  	
   

  
	
  04/01/2004

  	
   

  	
  [**]

  	
   

  
	
  07/01/2004

  	
   

  	
  [**]

  	
   

  
	
  10/01/2004

  	
   

  	
  [**]

  	
   

  
	
  01/01/2005

  	
   

  	
  [**]

  	
   

  
	
  04/01/2005

  	
   

  	
  [**]

  	
   

  
	
  07/01/2005

  	
   

  	
  [**]

  	
   

  
	
  10/01/2005

  	
   

  	
  [**]

  	
   

  
	
  01/01/2006

  	
   

  	
  [**]

  	
   

  
	
  04/01/2006

  	
   

  	
  [**]

  	
   

  
	
  07/01/2006

  	
   

  	
  [**]

  	
   

  
	
  10/01/2006

  	
   

  	
  [**]

  	
   

  
	
  01/01/2007

  	
   

  	
  [**]

  	
   

  
	
  04/01/2007

  	
   

  	
  [**]

  	
   

  

 

II.                                     Settlement
Percentages

 

	
  Default Date

  	
   

  	
  Settlement
  Percentage

  	
   

  
	
  10/01/2002

  	
   

  	
  [**]

  	
   

  
	
  01/01/2003

  	
   

  	
  [**]

  	
   

  
	
  04/01/2003

  	
   

  	
  [**]

  	
   

  
	
  07/01/2003

  	
   

  	
  [**]

  	
   

  
	
  10/01/2003

  	
   

  	
  [**]

  	
   

  
	
  01/01/2004

  	
   

  	
  [**]

  	
   

  
	
  04/01/2004

  	
   

  	
  [**]

  	
   

  
	
  07/01/2004

  	
   

  	
  [**]

  	
   

  
	
  10/01/2004

  	
   

  	
  [**]

  	
   

  
	
  01/01/2005

  	
   

  	
  [**]

  	
   

  
	
  04/01/2005

  	
   

  	
  [**]

  	
   

  
	
  07/01/2005

  	
   

  	
  [**]

  	
   

  
	
  10/01/2005

  	
   

  	
  [**]

  	
   

  
	
  01/01/2006

  	
   

  	
  [**]

  	
   

  
	
  04/01/2006

  	
   

  	
  [**]

  	
   

  
	
  07/01/2006

  	
   

  	
  [**]

  	
   

  
	
  10/01/2006

  	
   

  	
  [**]

  	
   

  

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

52

 

	
  Default Date

  	
   

  	
  Settlement
  Percentage

  	
   

  
	
  01/01/2007

  	
   

  	
  [**]

  	
   

  
	
  04/01/2007

  	
   

  	
  [**]

  	
   

  

 

For illustrative purposes
only, the Parties agree that if the Monthly Payments had not changed from those
set forth in Exhibit A as of the Effective Date and the applicable Discount
Rate was 6.5% per annum, then the Settlement Charge payable in connection with
each Default Date set forth below would be as follows:

 

	
  Default Date

  	
   

  	
  Settlement
  Charge

  	
   

  
	
  10/01/2002

  	
   

  	
  [**]

  	
   

  
	
  01/01/2003

  	
   

  	
  [**]

  	
   

  
	
  04/01/2003

  	
   

  	
  [**]

  	
   

  
	
  07/01/2003

  	
   

  	
  [**]

  	
   

  
	
  10/01/2003

  	
   

  	
  [**]

  	
   

  
	
  01/01/2004

  	
   

  	
  [**]

  	
   

  
	
  04/01/2004

  	
   

  	
  [**]

  	
   

  
	
  07/01/2004

  	
   

  	
  [**]

  	
   

  
	
  10/01/2004

  	
   

  	
  [**]

  	
   

  
	
  01/01/2005

  	
   

  	
  [**]

  	
   

  
	
  04/01/2005

  	
   

  	
  [**]

  	
   

  
	
  07/01/2005

  	
   

  	
  [**]

  	
   

  
	
  10/01/2005

  	
   

  	
  [**]

  	
   

  
	
  01/01/2006

  	
   

  	
  [**]

  	
   

  
	
  04/01/2006

  	
   

  	
  [**]

  	
   

  
	
  07/01/2006

  	
   

  	
  [**]

  	
   

  
	
  10/01/2006

  	
   

  	
  [**]

  	
   

  
	
  01/01/2007

  	
   

  	
  [**]

  	
   

  
	
  04/01/2007

  	
   

  	
  [**]

  	
   

  

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

53

 

Exhibit G

Worldspan Order Letter

 

IBM Corporation

4111 Northside Parkway

Atlanta, Georgia 30327

 

Attention:                                         Order
Letter Administrator

 

Subject: Asset Management
Offering Agreement, effective as of July 1, 2002, among IBM, IBM Credit
and Worldspan; AMO Agreement No.________

 

Order Letter Number
________

 

Worldspan hereby orders
and, if applicable, leases or finances from IBM Credit, the Machines, Programs
and/or Services listed below in accordance with the terms of the subject AMO
Agreement.

 

(Worldspan hereby
terminates the Machines, Programs and/or Services listed below in accordance
with the terms of the subject AMO Agreement.)

 

Customer Number:

 

Installed at Location:

 

Product Type,
Model/Feature, Description:

 

Plant Order or MES
Number:

 

Serial Number:

 

Estimated Date of
Installation:

 

Return Date:

 

	
  Charges:

  	
  The Monthly Payments
  under the AMO Agreement will be increased (decreased) $XXXXX.XX per month for
  XX months effective from XX/XX/XX through XX/XX/XX to include the addition
  (termination) of these Machines, Programs and/or Services.

  
	
   

  	
   

  
	
   

  	
  (In addition, the
  Monthly Payments under the AMO Agreement will be increased (decreased)
  $YYYYY.YY per month for YY months effective from YY/YY/YY through YY/YY/YY to
  include the addition (termination) of maintenance for these Machines and/or
  Programs.)

  

 

Contractual Basis for
Charges:

 

54

 

	
  Additional
  Settlement/Termination Percentages:

  	
   

  	
  If applicable, the
  Additional Settlement/Termination

  Percentages for these Machines are as follows:

  

 

	
  Settlement/Termination Date

  	
   

  	
  Additional
  Settlement/Termination Percentage

  	
   

  
	
  07/01/2003

  	
   

  	
  AA.A%

  	
   

  
	
  07/01/2004

  	
   

  	
  BB.B%

  	
   

  
	
  07/01/2005

  	
   

  	
  CC.C%

  	
   

  
	
  07/01/2006

  	
   

  	
  DD.D%

  	
   

  

 

Worldspan authorizes IBM
Credit to fill in serial numbers for the Machines listed in this Order Letter.

 

The transactions included
in this Order Letter may contain a combination of recurring charges (such as
for Monthly License Charge Software and Maintenance Services) and Equipment
leasing and non-Equipment financing. 
For leasing and financing transactions, the following TLA Options
describe the type of transaction.

 

TLA Options:

 

B                      -
Lease for Equipment with fair market value end-of-lease options and Lessor is
the owner for tax purposes.

B+               -
Lease for Equipment with fair market value end-of-lease options.

B$                -
Lease for Equipment with one dollar end-of-lease purchase option and Lessor
assumes for tax purposes that Lessee is the owner.

B’                  -
Lease for Equipment with prestated end-of-lease options and Lessor assumes for
tax purposes that Lessee is the owner.

S                       -
Loan for Financed Items supplied by IBM.

T                      -
Loan for Financed items not supplied by IBM.

 

The Parties agree that:

 

1.                                       This
letter shall serve as a Transaction Document to the ICA (as defined in the AMO
Agreement) and/or an Exhibit to the TLA (as defined in the AMO Agreement); and

 

2.                                       reproductions
of this fully executed letter by reliable means will be considered equivalent
to an original hereof.

 

Agreed to:

 

	
  Worldspan, L.P.

  	
   

  	
  Customer No.:  9885094

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
  State of
  Organization:  Delaware

  
	
   

  	
   

  	
   

  
	
  By:

  	
   

  	
   

  	
   

  
	
   

  	
  Authorized Signature

  	
   

  	
  AMO Agreement No.:

  
	
   

  	
   

  	
   

  
	
  Name (type or print):

  	
   

  	
   

  	
  IBM Customer Agreement
  No.:  JJT-0003

  
	
   

  	
   

  	
   

  
	
  Date:

  	
   

  	
   

  	
  Term Lease Agreement
  No.:  JJT-0001

  
	
   

  	
   

  	
   

  
	
  Agreed to:

  	
   

  	
  Agreed to:

  
						

 

55

 

	
  International Business Machines Corporation

  	
   

  	
  IBM Credit Corporation

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  By:

  	
   

  	
   

  	
  By:

  	
   

  
	
   

  	
  Authorized Signature

  	
   

  	
   

  	
  Authorized Signature

  
	
   

  	
   

  	
   

  
	
  Name (type or print):

  	
   

  	
   

  	
  Name (type or print):

  	
   

  
	
   

  	
   

  	
   

  
	
  Date:

  	
   

  	
   

  	
  Date:

  	
   

  
									

 

56

 

Exhibit H

Maintenance Services

 

Except as otherwise
provided in this AMO Agreement, IBM will provide to Worldspan the Services
described in this Exhibit for the Machines (other than the Storage devices
listed in Section II of Exhibit C) that are subject to this AMO Agreement
(called “Eligible Machines”).  The
Specified Locations at which the Services will be provided are the Worldspan
locations in the United States or Puerto Rico where the Eligible Machines are
installed.

 

These Services are
available for Machines used solely for business, professional, or trade
purposes and not for personal, family, or household purposes.  Worldspan agrees that for on-site Services,
Worldspan’s Specified Location is neither a home nor home office.

 

Machine Maintenance
Services will include correction of date related errors only if the Machines
are IBM Machines whose Specifications state that they are “Year 2000
Ready.”  “Year 2000 Ready” means that
the IBM Machine, when used in accordance with IBM associated documentation, is
capable of correctly processing, providing and/or receiving date data within
and between the twentieth and twenty-first centuries, provided that all
products (for example, hardware, software, and firmware) used with the IBM
Machine properly exchange accurate date data with it.  All other included Services do not address the capability of
Worldspan’s systems to handle date data within and between the twentieth and
twenty-first centuries.  Worldspan
acknowledges that it is Worldspan’s responsibility to assess Worldspan’s
current systems and take appropriate action to migrate to Year 2000 Ready
systems.  Please refer to IBM Product
Specifications or IBM’s Internet venue at http://www.ibm.com/year2000 to
determine whether IBM Products are Year 2000 Ready.

 

1)                                   Worldspan’s
Responsibilities

 

Worldspan agrees:

 

1.                                       to
notify IBM whenever Worldspan wishes to add Eligible Machine types to an
existing Specified Location or set up new Specified Locations;

2.                                       to
ensure that any access codes IBM provides to Worldspan are used only by those
who are authorized to do so;

3.                                       to
provide IBM with information IBM reasonably requests which is related to our
provision of these Services to Worldspan and to notify IBM of any changes in
that information;

4.                                       to
use any electronic diagnostic and service delivery facilities IBM provides
Worldspan only in support of Eligible Machines;

5.                                       that
electronic access to IBM’s support centers and certain databases may require a
separate network services agreement for an additional charge;

6.                                       to
provide or pay for any communications associated with accessing these Services
unless IBM specifies otherwise;

 

57

 

7.                                       to
use the information obtained under these Services only for the support of the
information processing requirements within Worldspan’s Enterprise; and

8.                                       that
Worldspan’s acceptance of any software Services does not alter Worldspan’s
responsibilities for DSLO licenses.

 

2)                                   Services
Program License

 

The following terms in
this Section apply to each Program IBM provides with a Service that is not
otherwise accompanied by a license agreement (e.g. certain diagnostic
Programs).

 

IBM grants Worldspan a
fully paid nonexclusive license to use the Program on the Eligible Machine(s)
designated by IBM to assist IBM in problem determination or other system
support in conjunction with these Services.

 

If IBM does not supply a
backup copy.  Worldspan may make one
copy of the Program for backup purposes provided Worldspan reproduces the
copyright notice and any other legend of ownership on the copy.  The backup copy is subject to the same terms
as the original.  Worldspan may not 1)
modify the Program’s machine readable instructions or data or merge them into
another Program, 2) reverse assemble, reverse compile, or otherwise translate
the Program, 3) sublicense, assign, or transfer the license for the
Program, or 4) distribute the Program to any third party.  IBM provides the Program WITHOUT WARRANTIES
OF ANY KIND.

 

Worldspan’s license
terminates when 1) the Service terminates, is withdrawn or expires and is not
renewed, 2) the Program is no longer needed to perform the Service, or 3) the
Eligible Machine which IBM designated for the Program is removed from
productive use within Worldspan’s Enterprise.

 

IBM may terminate
Worldspan’s license if Worldspan fails to comply with these terms.

 

Upon termination,
Worldspan agrees to destroy the Program and any backup copy Worldspan was given
or made.

 

3)                                     Charges
and Payment

 

The charges for the
Services described in this Exhibit are included in the Monthly Payments payable
pursuant to this AMO Agreement.  The
charges for Maintenance Services will not be changed during the term of this
AMO Agreement.

 

4)                                     Installation
and Deinstallation

 

The Monthly Payments
include installation and deinstallation for Machines listed in Exhibits B and
C.

 

58

 

Installation includes

 

1.                                       transportation
to Worldspan’s location,

2.                                       unpacking,

3.                                       installation
of the Machine in accordance with IBM standard installation procedures, and,

4.                                       verification
that the Machine is operating in accordance with its Specifications.

 

Deinstallation includes

 

1.                                       deinstallation
of the Machine,

2.                                       packing
the Machine for shipment, and

3.                                       transportation
to the designated IBM Credit location.

 

5)                                   Maintenance
Services

 

IBM will provide
Maintenance Services for Machines, as described in this AMO Agreement,
including this Exhibit, for the Eligible Machines.

 

Services for Machines
(during and after warranty)

 

IBM provides certain
types of repair and exchange Service, either at Worldspan’s location or at a
service center, to keep Machines in, or restore them to, conformance with their
Specifications.

 

Maintenance Services may
include

 

1.                                       diagnosis
of the reason for the failure of a Machine or Machine component, which
diagnosis may be performed remotely or at the location of the Machine,

2.                                       replacement
of any failed part or adjustment of the Machine necessary to restore the
Machine to good working order and repair the failure, and

3.                                       verification
that the failed Machine is operating in accordance with its Specifications
following the repair.

 

IBM will inform Worldspan
of the available types of Service for a Machine.  IBM may repair the failing Machine or exchange it at IBM’s
reasonable discretion.

 

When the type of Service
requires that Worldspan deliver the failing Machine to IBM, Worldspan agrees to
ship it suitably packaged (prepaid unless IBM specifies otherwise) to a
location IBM designates.  After IBM has
repaired or exchanged the Machine, IBM will return it to Worldspan at IBM’s
expense unless Worldspan agrees otherwise. 
IBM is responsible for loss of, or damage to, Worldspan’s Machine while
it is 1) in IBM’s possession or 2) in transit in those cases where IBM is
responsible for the transportation charges.

 

59

 

Worldspan agrees to:

 

1.                                       obtain
authorization from the owner to have IBM service a Machine that Worldspan does
not own; and

2.                                       where
applicable, before IBM provides Service —

(a)                                  follow
the problem determination, problem analysis, and service request procedures
that IBM provides,

(b)                                 secure
all programs, data, and funds contained in a Machine, and

(c)                                  inform
IBM of changes in a Machine’s location.

 

When Service involves the
exchange of a Machine or part, the item IBM replaces becomes IBM’s property and
the replacement becomes Worldspan’s. 
Worldspan represents that all removed items are genuine and
unaltered.  The replacement may not be
new, but it will be in good working order and at least functionally equivalent
to the item replaced.  The replacement
assumes the warranty or maintenance Service status of the replaced item.  Before IBM exchanges a Machine or part,
Worldspan agrees to remove all features, parts, options, alterations, and
attachments not under IBM’s service. 
Worldspan also agrees to ensure that the item is free of any legal
obligations or restrictions that prevent its exchange.

 

Any feature, conversion,
or upgrade IBM services must be installed on a Machine which is 1) for certain
Machines, the designated, serial-numbered Machine, and 2) at an engineering-change
level compatible with the feature, conversion, or upgrade.

 

IBM manages and installs
engineering changes that apply to IBM Machines and may also perform
preventative maintenance.

 

IBM provides maintenance
Services for selected non-IBM Machines.

 

IBM support does not
cover:

 

1.                                       preventive
maintenance for which there is a IBM published preventive maintenance schedule
or unless otherwise specified;

2.                                       correction
of date related errors, except as described on the first page of this Exhibit
H.  IBM will, make a reasonable
determination of whether a date related error is the source of the problem;

3.                                       service
of microcode or firmware.  This support
is an internet-based support application generally available to IBM customers;

4.                                       service
of features, parts, or devices not supplied by either 1) the Machine’s original
manufacturer, or 2) IBM during the performance of this Service;

5.                                       service
for accessories, supply items, and certain parts, such as batteries, frames,
and covers;

6.                                       service
of a Machine damaged by misuse, accident, modification, unsuitable physical or
operating environment, or improper maintenance by Worldspan;

7.                                       service
of a Machine with removed or altered Machine or parts identification labels;

 

60

 

8.                                       failures
caused by a product for which IBM is not responsible; or

9.                                       service
of Machine alterations.

 

Upon written notice, IBM
may terminate coverage for an Eligible Machine that is not an IBM Machine due
to lack of available repair parts or lack of original manufacturer technical
support.

 

Eligible Machines that
are not IBM Machines must meet our safety and serviceability requirements.  IBM reserves the right to inspect any such
Machine within one month from the start of Maintenance Service.  If the Machine is not in an acceptable
condition for service, IBM will notify Worldspan and terminate coverage.  IBM will provide this information to
Worldspan at the time Worldspan requests Maintenance Services for a non-IBM
Machine.

 

Maintenance Coverage

 

When Worldspan orders
Machine Maintenance Services under this AMO Agreement, IBM will inform
Worldspan of the date on which the Maintenance Services will begin.  IBM may inspect the Machine within one month
following that date.  If the Machine is
not in an acceptable condition for Maintenance Service, Worldspan may have IBM
restore it for a charge.  Alternatively,
Worldspan may withdraw Worldspan’s request for Maintenance Service.  However, Worldspan will be charged for any
Maintenance Services which IBM performed at Worldspan’s request.

 

Termination

 

Worldspan may terminate
Service for a Machine on one month’s written notice to IBM if Worldspan removes
a Machine from productive use within Worldspan’s Enterprise.

 

Upon such termination IBM
will reduce the Monthly Payments by the amount equal to the amount IBM is
charging Worldspan for the Machine for which Service is terminated.  IBM will disclose this amount to Worldspan
at the time Worldspan notifies IBM that the Machine has been removed from
productive use.  IBM’s Asset Management
Offering Contract Executive or equivalent will certify the accuracy of the
amount disclosed to Worldspan.

 

Maintenance of IBM Machines - Enhanced Service Response

 

In addition to the
Services otherwise described in this Exhibit, IBM will implement a priority
call handling process which will be available 24 hours a day, 7 days a
week.  When Worldspan places a Service
call our support center will remotely respond to Worldspan’s call within two
hours and once the problem is verified, IBM will use commercially reasonable
efforts to work with Worldspan to determine the severity of the problem and
define whatever further service activities may be required.  If IBM determines that a service technician
must be dispatched to Worldspan’s Specified Location, IBM will use commercially
reasonable efforts to have the technician there within two hours of that
determination.

 

61

 

Exhibit I - Form of Invoice

 

International Business Machines
Corporation

 

	
  Please direct all inquiries and

  correspondence to:

  	
   

  	
  IBM Customer No.

  	
   

  	
  Invoice No.

  
	
  IBM Corporation

  	
   

  	
  9885094

  	
   

  	
  XXXX

  
	
  PO Box 2489

  	
   

  	
   

  	
   

  	
   

  
	
  Atlanta, Ga 
  30301

  	
   

  	
  Worldspan Contract No.

  	
   

  	
  Invoice Date

  
	
  Phone: 
  877-426-6006

  	
   

  	
  XXXXXX

  	
   

  	
  30-Nov-03

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Installed at:

  	
   

  	
  Bill to:

  	
   

  	
  Acct Receivable

  Branch Office

  
	
  Worldspan, L.P.

  	
   

  	
  Worldspan, L.P.

  	
   

  	
  MP3

  
	
  760 Doug Davis Drive

  	
   

  	
  Attention Tori Miller

  	
   

  	
   

  
	
  Hapeville, GA 30354-1953

  	
   

  	
  300 Galleria Parkway, NW

  	
   

  	
   

  
	
   

  	
   

  	
  Atlanta, GA 
  30339

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Customer Reference:

  	
   

  	
   

  	
   

  	
   

  
	
  Asset Management Offering Agreement

  	
   

  	
   

  	
   

  	
   

  
	
  Effective 7/1/2002

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Please remit payment to:

  	
   

  	
  Terms:

  	
   

  	
   

  
	
  91222 Collection Center Drive

  Chicago, IL 60693

  	
   

  	
  Payment is due within 30 days of invoice receipt

  	
   

  	
   

  

 

Invoice for January 2004

 

	
  December 2003
  Monthly Payment

  	
   

  	
  [**]

  	
   

  
	
  January 2004
  Adjustments:

  	
   

  	
   

  	
   

  
	
  Increase
  in original Monthly Payments

  	
   

  	
  [**]

  	
   

  
	
  Expiration
  of Order Letter 104 (Worldspan Contract No. IBM 04)

  	
   

  	
  [**]

  	
   

  
	
  Order
  Letter 111 (Worldspan Contract No. IBM 11)

  	
   

  	
  [**]

  	
   

  
	
  Order
  Letter 112 (Worldspan Contract No. IBM 12)

  	
   

  	
  [**]

  	
   

  
	
  Additional
  Revenue Attainment Credit

  	
   

  	
  [**]

  	
   

  
	
  Total
  January 2004 Monthly Payment

  	
   

  	
  [**]

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Reconciliation
  for November 2003 Monthly Payment:

  	
   

  	
   

  	
   

  
	
  Order
  Letter 110 (Worldspan Contract No. IBM 10)

  	
   

  	
  [**]

  	
   

  
	
  Order
  Letter 111 (Worldspan Contract No. IBM 11)

  	
   

  	
  [**]

  	
   

  
	
  Total
  Reconciliation for November 2003 Monthly Payment

  	
   

  	
  [**]

  	
   

  

 

[**] =
Confidential treatment requested for redacted portion; redacted portion has
been filed separately with the Commission.

 

62

 

Allocation to Worldspan
Cost Centers:

 

	
  Worldspan Cost Center

  	
   

  	
  Jan. 2004
  Monthly Payment

  	
   

  	
  Nov. 2003
  Reconciliation

  
	
  1

  	
   

  	
  GDS

  	
   

  	
  [**]

  	
   

  	
  [**]

  
	
  2

  	
   

  	
  Deltamatic

  	
   

  	
  [**]

  	
   

  	
   

  
	
  3 and 4

  	
   

  	
  Large Test

  	
   

  	
  [**]

  	
   

  	
   

  
	
  5

  	
   

  	
  DL1 VM

  	
   

  	
  [**]

  	
   

  	
   

  
	
  6

  	
   

  	
  OSS

  	
   

  	
  [**]

  	
   

  	
   

  
	
  7

  	
   

  	
  OS/390

  	
   

  	
  [**]

  	
   

  	
  [**]

  
	
  8

  	
   

  	
  DL2 VM

  	
   

  	
  [**]

  	
   

  	
   

  
	
   

  	
   

  	
  Total

  	
   

  	
  [**]

  	
   

  	
  [**]

  

 

IBM confirms that the
amount specified above for each Worldspan Cost Center accurately reflects the
portion of the applicable amount that is allocable to that Cost Center, as the
Cost Center has been described to IBM by Worldspan.

 

	
  ORIGINAL INVOICE

  	
   

  	
  PAY THIS AMOUNT:[**]

  

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

65

 

Exhibit J

Form of Semi Annual AMO Spend Summary

 

Second Half 2003

AMO Spend Summary

 

1.                                      Hardware

 

a.                                       Hardware
Installed as of July 1, 2002

 

	
  Machine/Serial No.

  	
   

  	
  Description

  
	
  XXXXXX

  	
   

  	
  XXXX

  
	
  XXXXXX

  	
   

  	
  XXXX

  

 

	
  Semi Annual Charges

  	
   

  	
  $X,XXX,XXX.XX

  

 

b.                                      Hardware
Installed after July 1, 2002

 

	
  Machine/Serial No.

  	
   

  	
  Description

  
	
  XXXXXX

  	
   

  	
  XXXX

  
	
  XXXXXX

  	
   

  	
  XXXX

  

 

	
  Semi Annual Charges

  	
   

  	
  $X,XXX,XXX.XX

  

 

	
  Semi Annual Charges for
  Hardware  

  	
   

  	
  $X,XXX,XXX.XX

  

 

2.                                      Software

 

a.             Software Installed as of July 1, 2002

 

	
  Product

  	
   

  	
  Description

  
	
  XXXXXX

  	
   

  	
  XXXX

  
	
  XXXXXX

  	
   

  	
  XXXX

  

 

	
  Semi Annual Charges

  	
   

  	
  $X,XXX,XXX.XX

  

 

b.                                      Software
Installed after July 1, 2002

 

	
  Product

  	
   

  	
  Description

  
	
  XXXXXX

  	
   

  	
  XXXX

  
	
  XXXXXX

  	
   

  	
  XXXX

  

 

66

 

	
  Semi Annual Charges

  	
   

  	
  $X,XXX,XXX.XX

  

 

	
  Semi Annual Charges for
  Software

  	
   

  	
  $X,XXX,XXX.XX

  

 

3.             Maintenance

 

a.                                       Maintenance
for Machines Installed as of July 1, 2002

 

	
  Product

  	
   

  	
  Description

  
	
  XXXXXX

  	
   

  	
  XXXX

  
	
  XXXXXX

  	
   

  	
  XXXX

  

 

	
  Semi Annual Charges

  	
   

  	
  $X,XXX,XXX.XX

  

 

b.                                      Maintenance
for Machines after July 1, 2002

 

	
  Product

  	
   

  	
  Description

  
	
  XXXXXX

  	
   

  	
  XXXX

  
	
  XXXXXX

  	
   

  	
  XXXX

  

 

	
  Semi Annual Charges

  	
   

  	
  $X,XXX,XXX.XX

  

 

	
  Semi Annual Charges for
  Maintenance

  	
   

  	
  $X,XXX,XXX.XX

  

 

4.             All Other
Services

 

a.                                       All
Other Services

 

	
  Product

  	
   

  	
  Description

  
	
  XXXXXX

  	
   

  	
  XXXX

  
	
  XXXXXX

  	
   

  	
  XXXX

  

 

	
  Semi Annual Charges for
  Other Services

  	
   

  	
  $X,XXX,XXX.XX

  

 

	
  Total Semi Annual
  Charges

  	
   

  	
  $XX,XXX,XXX.XX

  

 

67

 

Exhibit K

 

Maintenance FTEs Customarily Provided
by IBM for

Equipment on IBM Warranty or Maintenance

 

IBM assigns its Customer
Engineers based on anticipated workload associated with the total installed
inventory.  This workload changes
throughout an individual product’s life-cycle and cannot be accurately
predicted for future dates.  As a rough
estimate, using Worldspan’s current installed inventory and current mix of
equipment, IBM estimates that one Customer Engineer is assigned for each $[**]
per year of IBM’s published list price maintenance coverage.  This estimate can be used for planning
purposes, but it is only an estimate. 
Actual Customer Engineer assignments at any point in the future will be
based on the actual workload projections based on the then current installed
inventory and mix of equipment as they exist at that time.

 

[**] = Confidential
treatment requested for redacted portion; redacted portion has been filed
separately with the Commission.

 

68

 

Addendum 1 to Worldspan Asset
Management Offering Agreement

 

This is an Addendum to
the Worldspan Asset Management Offering Agreement, effective as of July 1,
2002, between Worldspan, L.P., International Business Machines Corporation, and
IBM Credit Corporation (the “AMO Agreement”).

 

Neither the negotiation
nor the consummation of the proposed transaction whereby one or more new
entities to be formed by Mr. M. Gregory O’Hara, Citigroup Venture Capital
Equity Partners, LP and/or Ontario Teachers’ Pension Plan Board may acquire,
directly or indirectly, the partnership interests in Worldspan, L.P.
(“Worldspan”) from the current owners thereof (Delta Air Lines, Northwest
Airlines, and American Airlines) shall be considered, or taken into account
when determining whether there has been, an Event of Default or a Material
Adverse Change for purposes of the AMO Agreement.  For the avoidance of doubt, subsequent to such a transaction,
Worldspan would remain subject to all the terms of the AMO Agreement and the
TLA (as defined in the AMO Agreement), including without limitation,
Section 20 (Default and Remedies) and Section 17 (Material Adverse
Change Provision).

 

This Addendum must be
executed contemporaneously with the AMO Agreement referenced above.

 

Except as described
herein, the AMO Agreement is otherwise unchanged.

 

	
  Agreed to:

  	
   

  	
  Agreed to:

  
	
   

  	
   

  	
   

  
	
  Worldspan, L.P.

  	
   

  	
  International Business Machines Corporation

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  By:

  	
  /s/ David Lauderdale

  	
   

  	
  By:

  	
  /s/ John M. Segler

  
	
  Authorized
  Signature

  	
   

  	
  Authorized
  Signature

  
	
   

  	
   

  	
   

  
	
  Name (type or print):

  	
  /s/ David Lauderdale

  	
   

  	
  Name (type or print):

  	
  John M. Segler

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  10/21/2002

  	
   

  	
  Date:

  	
  10/21/2002

  
	
   

  	
   

  	
   

  
	
  Customer No.:  9885094

  	
   

  	
  Agreed to:

  
	
   

  	
   

  	
   

  
	
  AMO Agreement No.:

  	
   

  	
  IBM Credit Corporation

  
	
   

  	
   

  	
   

  
	
  IBM Customer Agreement
  No.:  JJT-0003

  	
   

  	
   

  
	
   

  	
   

  	
  By:

  	
  /s/ Brad P. Graham

  
	
  Term Lease Agreement
  No.:  JJT-0001

  	
   

  	
  Authorized
  Signature

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Name (type or print):

  	
  Brad P. Graham

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Date:

  	
  10/24/2002

  
									

 

69Exhibit
10.39

 

 

GLOBAL
TELECOMMUNICATIONS

SERVICES AGREEMENT

 

by and between

 

WORLDSPAN SERVICES LIMITED

 

and

 

SOCIETE INTERNATIONALE DE

TELECOMMUNICATIONS AERONAUTIQUES

 

 

 

WSL/SITA CONFIDENTIAL

 

 

Table of Contents

 

	
  ARTICLE
  1 - DEFINITIONS

  
	
   

  	
   

  
	
  1.1

  	
  Definitions

  
	
  1.2

  	
  Other Definitional
  Provisions

  
	
   

  	
   

  
	
  ARTICLE
  2 - PROVISION OF SERVICES

  
	
   

  	
   

  
	
  2.1

  	
  Agreement
  to Provide

  
	
  2.2

  	
  Implementation

  
	
  2.3

  	
  Minimum
  Annual Commitment

  
	
  2.4

  	
  Orders for and
  Changes to the Services

  
	
  2.5

  	
  Compatibility of WSL
  Equipment

  
	
  2.6

  	
  Redesigns
  and Modifications to the Network

  
	
  2.7

  	
  Training and Documentation

  
	
  2.8

  	
  Access
  Providers

  
	
  2.9

  	
  Ongoing
  Cooperation/Performance Review Board

  
	
  2.10

  	
  Response
  and Repair Time

  
	
  2.11

  	
  Operations
  and Procedures Manual and SITA Asset Management Database

  
	
  2.12

  	
  Network/Service Management
  and Service Reports

  
	
  2.13

  	
  Optimization

  
	
  2.14

  	
  Contingency
  and Recovery

  
	
  2.15

  	
  Prevention of
  Unauthorized Use

  
	
   

  	
   

  
	
  ARTICLE
  3 - SITA STAFFING

  
	
   

  	
   

  
	
  3.1

  	
  Adequate
  Personnel

  
	
  3.2

  	
  Key SITA
  Personnel

  
	
  3.3

  	
  SITA Project
  Director and Account Manager

  
	
   

  	
   

  
	
  ARTICLE
  4 - ADDITIONAL SERVICES

  
	
   

  	
   

  
	
  4.1

  	
  Additional
  Services

  
	
  4.2

  	
  Obligations
  with Respect to Additional Services

  
	
  4.3

  	
  Discontinued
  Services

  
	
  4.4

  	
  Service
  Upgrades

  
	
  4.5

  	
  Amendments
  to Service Levels/Performance Specifications

  
	
   

  	
   

  
	
  ARTICLE
  5 - CHARGES AND PAYMENTS

  
	
   

  	
   

  
	
  5.1

  	
  Charges

  
	
  5.2

  	
  Mid-Term
  Review

  
	
  5.3

  	
  Credits for
  Delays and Interruptions

  

 

2

 

	
  5.4

  	
  Invoices

  
	
  5.5

  	
  Billing Reviews and Audits

  
	
  5.6

  	
  Taxes

  
	
   

  	
   

  
	
  ARTICLE
  6 - CERTAIN RIGHTS AND OBLIGATIONS OF SITA AND WSL

  
	
   

  	
   

  
	
  6.1

  	
  Third
  Party Warranties

  
	
  6.3

  	
  Lien Claims

  
	
  6.4

  	
  Access
  and Security

  
	
  6.5

  	
  Notification
  of Pending or Threatened Non-Performance

  
	
  6.6

  	
  SITA Equipment

  
	
  6.7

  	
  Content
  of Messages

  
	
   

  	
   

  
	
  ARTICLE
  7 - CONFIDENTIAL INFORMATION

  
	
   

  	
   

  
	
  7.1

  	
  Definition of
  Confidential Information

  
	
  7.2

  	
  Use and
  Protection of Confidential Information

  
	
  7.3

  	
  Disclosure
  of Confidential Information to Employees and Others

  
	
  7.4

  	
  Return
  or Destruction of Confidential Information

  
	
  7.5

  	
  Waivers

  
	
  7.6

  	
  Required
  Disclosure

  
	
  7.7

  	
  Remedies

  
	
   

  	
   

  
	
  ARTICLE
  8: REPRESENTATIONS, WARRANTIES AND COVENANTS

  
	
   

  	
   

  
	
  8.1

  	
  Compliance
  with Laws

  
	
  8.2

  	
  Regulation

  
	
  8.3

  	
  Nature of Services

  
	
  8.4

  	
  Good
  Faith Performance

  
	
  8.5

  	
  Regulator
  Reports

  
	
  8.6

  	
  Non-Interference and
  Other Matters

  
	
  8.7

  	
  Authority and Good Standing

  
	
  8.8

  	
  No Conflict

  
	
  8.9

  	
  Valid, Binding and Enforceable

  
	
  8.10

  	
  Computer viruses
  and Interconnectivity

  
	
  8.11

  	
  Quiet
  Enjoyment

  
	
  8.12

  	
  Standards
  for Year 2000

  
	
  8.13

  	
  Most
  Favored Customer

  
	
  8.14

  	
  Exclusive
  Warranties

  
	
   

  	
   

  
	
  ARTICLE
  9 - INTELLECTUAL PROPERTY RIGHTS AND INDEMNIFICATION; SOFTWARE LICENSE

  
	
   

  	
   

  
	
  9.1

  	
  Software and
  Data

  

 

3

 

	
  9.2

  	
  License

  
	
  9.3

  	
  Indemnification;
  Defense

  
	
  9.4

  	
  Notices

  
	
  9.5

  	
  Enjoined Use

  
	
   

  	
   

  
	
  ARTICLE
  10 - LIMITATION OF LIABILITY; THIRD PARTY CLAIMS

  
	
   

  	
   

  
	
  10.1

  	
  Indemnification
  of Third Party Claims

  
	
  10.2

  	
  Limitation
  of Liability

  
	
  10.3

  	
  Liability
  Under Third Party Arrangements

  
	
   

  	
   

  
	
  ARTICLE
  11 - FORCE MAJEURE

  
	
   

  	
   

  
	
  11.1

  	
  Force Majeure
  Conditions and Effect

  
	
  11.2

  	
  Duty to
  Mitigate

  
	
  11.3

  	
  Performance
  Times

  
	
  11.4

  	
  Substitute
  Services

  
	
  11.5

  	
  Impact of Suspension
  or Termination of Affected Service Components

  
	
  11.6

  	
  Other Remedies

  
	
   

  	
   

  
	
  ARTICLE
  12 - INDEPENDENT CONTRACTOR

  
	
   

  	
   

  
	
  ARTICLE
  13 - TERM; TRANSITION OF SERVICES

  
	
   

  	
   

  
	
  13.1

  	
  Term of
  Agreement

  
	
  13.2

  	
  Transitional
  Support

  
	
  13.3

  	
  Hiring
  of Personnel

  
	
  13.4

  	
  Removal
  of Property

  
	
   

  	
   

  
	
  ARTICLE
  14 - TERMINATION AND REMEDIES

  
	
   

  	
   

  
	
  14.1

  	
  Termination
  by WSL

  
	
  14.2

  	
  Termination
  by SITA

  
	
  14.3

  	
  Partial
  Discontinuance

  
	
  14.4

  	
  Performance
  Pending Outcome of Disputes

  
	
   

  	
   

  
	
  ARTICLE
  15 - MISCELLANEOUS

  
	
   

  	
   

  
	
  15.1

  	
  Advertising
  or Publicity

  
	
  15.2

  	
  Successors
  and Assigns

  
	
  15.3

  	
  Assignment

  
	
  15.4

  	
  Subcontracting

  
	
  15.5

  	
  Notices

  
	
  15.6

  	
  Governing Law

  

 

4

 

	
  15.7

  	
  Construction

  
	
  15.8

  	
  Dispute
  Resolution

  
	
  15.9

  	
  Arbitration

  
	
  15.10

  	
  Modification, Amendment, Supplement or
  Waiver

  
	
  15.11

  	
  Labor Harmony Obligation

  
	
  15.12

  	
  Entirety
  of Agreement

  
	
  15.13

  	
  Severability

  
	
  15.14

  	
  Attachment

  
	
  15.15

  	
  Headings of No Force or
  Effect

  
	
  15.16

  	
  Survival

  
	
  15.17

  	
  Counterparts

  
	
  15.18

  	
  Further
  Assurances

  
	
  15.19

  	
  Tariffs

  

 

5

 

GLOBAL TELECOMMUNICATIONS

SERVICES AGREEMENT

 

This
GLOBAL TELECOMMUNICATIONS SERVICES AGREEMENT is effective as of the 8th day of
May, 2000, by and between, SOCIETE INTERNATIONALE DE TELECOMMUNICATIONS
AERONAUTIQUES, a Belgian cooperative with registered offices at 14, avenue
Henri Matisse, 1140 Brussels, Belgium and registered with the Registry of
Companies of Brussels under the number B 217.548, and WORLDSPAN SERVICES
LIMITED, an English limited liability company having registered offices at Axis
House, 242 Bath Road, Hayes, Middlesex UB3 5AY.

 

W I T N E S S E T H:

 

WHEREAS,
WORLDSPAN Services Limited is an Affiliate of WORLDSPAN, L.P., a member of
Societe lnternationale de Telecommunications Aeronautiques, and presently takes
telecommunications service from SITA for use by its end-user population
(generally the employees, contractors and agents of WORLDSPAN Services Limited,
its Affiliates, and associated travel agents), as well as by WSL’s business
partners and other entities;

 

WHEREAS,
WORLDSPAN Services Limited desires to expand WSL’s use of SITA for the
provision of domestic and international telecommunications services designed to
meet WSL’s service level requirements (as specified herein) in a more
cost-effective manner, and, whereas, SITA desires to provide such
telecommunications services to WSL, as more particularly described herein; and

 

WHEREAS,
the purpose of this Agreement is to set out the terms and conditions applicable
to the supply by SITA to WSL of WSL’s requirements for telecommunications
services, as more particularly described herein.

 

NOW,
THEREFORE, in consideration of the mutual promises and covenants hereinafter
contained and of other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, the Parties agree as follows:

 

ARTICLE 1  DEFINITIONS

 

1.1.                            Definitions.

 

Whenever
used in this Agreement, the capitalized words and phrases listed below shall
have the meanings given below. Capitalized terms not otherwise defined in this
Section 1.1 (Definitions) shall have the meanings ascribed to them
elsewhere in the Articles of this Agreement or in the Attachments to this
Agreement.

 

“Access
Line” means the telecommunications capacity or facility that links an
Installation Site to the SITA Backbone Network and provides the Installation
Site with access to the SITA Backbone Network. “Access Lines” shall include any
associated equipment that is owned by the Access Provider that is supplying the
Access Lines to link an installation Site. Access Lines may include
international private line circuits (“IPLCs”) used to link an Installation

 

6

 

Site to the SITA Backbone Network, where SITA does not
operate the SITA Backbone Network within a particular country.

 

“Access
Provider” means either SITA or a telecommunications services provider (e.g., a
PTO) from which either SITA or WSL obtains Access Lines for use in connection
with or as part of the Services.

 

“Additional
Service” means a service that (a) supplements any Service or Service Component
(respectively, a “Then-Current Service” and a “Then-Current Service
Component”), (b) substitutes for any Then-Current Service or Then-Current
Service Component, or (c) is a non-standard service WSL requests SITA to
provide. “Additional Service” includes all material revisions, enhancements,
modifications, or improvements to a Then-Current Service or Then-Current
Service Component other than a Service Upgrade.

 

“Affiliate”
of a Party means any entity that is directly or indirectly controlling,
controlled by, or under common control with such Party, and the directors,
officers, employees and agents of all of them, when acting in their corporate
capacities. For purposes of this definition, “control” means (a) the ownership
of at least 50 percent of the equity or beneficial interests of an entity, or
(b) the right to appoint or ability to elect a majority of the board of
directors or other governing body of such entity. “Affiliate” shall also
include any other entities that the Parties agree in writing to treat as such.

 

“Agreement”
means this Global Telecommunications Services Agreement by and between
WORLDSPAN Services Limited and Societe lnternationale de Telecommunications
Aeronautiques, dated as of the Effective Date, including all Attachments hereto
and other documents incorporated herein by reference.

 

“Assets”
means SITA Equipment, the SITA Backbone Network, WSL owned or provided
equipment, and Services Software utilized in connection with the provision of
Services, including all associated intellectual property rights embodied
therein such as patents, copyrights and trade secrets.

 

“Attachment”
means any Attachment referenced in and appended to this Agreement and made a
part hereof. The Attachments as of the Effective Date are as follows:

 

	
  Attachment BI

  	
   

  	
  Billing and Invoices

  
	
   

  	
   

  	
   

  
	
  Attachment IP

  	
   

  	
  Implementation/Transition
  Plan

  
	
   

  	
   

  	
   

  
	
  Attachment KP

  	
   

  	
  Key SITA Personnel

  
	
   

  	
   

  	
   

  
	
  Attachment ND

  	
   

  	
  Form of Non-Disclosure
  Agreement for Third Parties

  
	
   

  	
   

  	
   

  
	
  Attachment RC

  	
   

  	
  Charges

  
	
   

  	
   

  	
   

  
	
  Attachment SD

  	
   

  	
  Service Description and
  Network Standards

  

 

 

7

 

	
  Attachment SLA

  	
   

  	
  Service
  Levels/Performance Specifications

  
	
   

  	
   

  	
   

  
	
  Attachment TA

  	
   

  	
  WSL Top Nominated
  Accounts

  
	
   

  	
   

  	
   

  
	
  Attachment TH

  	
   

  	
  Travel Agency Normal
  Business Hours

  

 

“Availability/In-Service
Time” shall have the meaning and shall be calculated in accordance with the
formula set forth in Attachment SLA.

 

“Business
Day” means any day listed on Attachment TH that is not a national holiday at
the affected location.

 

“Changes”
shall have the meaning set forth in Section 2.4(e) (Orders for and Changes
to the Services).

 

“Charges”
means the rates and charges for Services set forth in Attachment RC, as modified
from time to time as permitted under or required by this Agreement.

 

“Chronic
Interruption” means three or more interruptions of the same Service Component,
each of at least 15 minutes, in any rolling 90-day period.

 

“Confidential
Information” shall have the meaning set forth in Section 7.1 (Definition
of Confidential Information).

 

“Contract
Year” means a 12-month period during the Term. The first Contract Year shall
commence on the first day of the first month following the Effective Date, and
each subsequent Contract Year shall commence on a succeeding anniversary
thereof.

 

“Defaulting
Party” shall have the meaning set forth in Section 14.4(b) (Performance
Pending Outcome of Disputes).

 

“Delay”
means a delay in the implementation, completion, delivery, addition, deletion,
move, or modification of any Service or Service Component beyond the Scheduled
installation Date, provided that Delay shall not include time
(a) to the extent attributable to WSL’s actions or failures to act as required
under this Agreement, including denying SITA access to an Installation Site to
the extent that the time allowed for installation is extended under
Section 6.4(c) (Access and Security); (b) that is excused under
Section 11.1 (Force Majeure Conditions and Effect); or
(c) to the extent attributable to an Access Provider through no fault of SITA.

 

“Discontinued
Service” shall have the meaning set forth in Section 4.3 (Discontinued
Services).

 

“Documentation”
means those materials in Silks possession (or reasonably available to SITA but
not to WSL) in hard copy or electronic form, as applicable, that are necessary
for, or useful in, WSL’s use of any Service or Services Software and that are
normally made available by SITA or through SITA (where a service or software is
obtained by SITA from

 

8

 

a third party vendor) in the ordinary course of its business to
customers similar to or smaller than WSL in terms of annual spend and name
recognition. Documentation includes reference manuals and guides, operational
and technical bulletins and reports, equipment location within Installation
Sites, engineering designs/schematics of the Installation Site configuration
and of access to the SITA Backbone Network as provided to WSL hereunder, and
similar materials, but does not include the Services Software.

 

“Due
Date” shall have the meaning set forth in Section 5.4(d) (Invoices).

 

“Effective
Date” means 8 May 2000.

 

“Force
Majeure Conditions” shall have the meaning set forth in
Section 11.1(a) (Force Majeure Conditions and Effect).

 

“Frame
Relay Services” or “FRS” means the specific frame relay services to be provided
by SITA in conformance with the Specifications, including Attachment SLA and
Attachment SD, in support of WSL’s data traffic requirements.

 

“Help
Desk” means the central point of support for all authorized WSL technical
personnel.

 

“Initial
Implementation” shall have been the meaning set forth in Section 2.2(a)
(Implementation).

 

“Initial
Term” shall have the meaning set forth in Section 13.1 (Term of
Agreement).

 

“Installation
Site” means any location for which WSL orders one or more Service Components
and to which SITA provides a Service or Service Component.

 

“Intellectual
Property” means copyright, trade mark, design, patent, semi-conductor or
circuit layout rights, trade or other proprietary right or rights of
registration and any other rights in intellectual property which are recognized
or protected under law.

 

“Interruption”
means the period of time (measured in minutes) during which any Service or
Service Component fails to meet any applicable Service Level/Performance
Specification. Interruptions shall exclude only the following periods of time
during which a Service or Service Component is not performing in accordance
with the Service Levels/Performance Specifications: (a) scheduled maintenance
of which WSL had been notified at least 48 hours in advance, as consented to by
WSL and which occurs outside of Normal Business Hours; (b) Force Majeure Conditions”;
(c) interruption/Outage Time of less than 5 minutes; (d) for purposes of NPA
only, interruptions attributable solely to an Access Provider through no fault
of SITA; (e) interruptions which are attributable to WSL.

 

“Interruption/Outage
Time” shall have the meaning set forth in Attachment SLA.

 

“Key
SITA Personnel” means those SITA personnel dedicated to the provision of
Services and identified by title in Section 3.2 (Key SITA Personnel) or
Attachment KP.

 

9

 

“Lien
Claim” shall have the meaning set forth in Section 6.3(b) (Lien Claims).

 

“Management”
shall have the meaning set forth in Section 15.8 (Dispute Resolution).

 

“Management
Point of Demarcation” (“MPD”) means the point on each end of the Service from,
but not including, the WSL data terminal equipment (e.g., router, multiplexer)
interface port, which point is used to define the parties’ respective
responsibilities under the Agreement. The SITA side of the MPD is the point
from which performance of the Service Component shall be measured and SITA
shall have end-to-end transport and associated provisioning, operations, and
network management responsibilities under this Agreement. The SITA side of the
MPD may be Service-specific, but in all cases includes the Network Termination
Unit (NTU) and customer premises equipment (e.g., router), supplied by SITA to
WSL on the WSL Installation Site in connection with the Services, as well as
the Network over which the Services are provided. The SITA side of the MPD does
not include WSL-owned or WSL-provided data terminating equipment (e.g., router,
multiplexer, etc.) on the Installation Site, all of which are on the WSL side
of the MPD.

 

“Mandatory
Service Upgrade” shall have the meaning set forth in Section 2.6
(Redesigns and Modifications to the Network).

 

“Minimum
Annual Commitment” shall have the meaning set forth in Section 2.3(a)
(Minimum Annual Commitment).

 

“Modifications”
shall have the meaning set forth in Section 2.2(b) (implementation).

 

“Monopoly
Provider” shall have the meaning set forth in Section 15.4(a)
(Subcontracting).

 

“Network”
means the configuration of the SITA Backbone Network, Access Lines and SITA
Equipment used to provide the Services.

 

“Network
Modification” shall have the meaning set forth in Section 2.6 (Redesigns
and Modifications to the Network).

 

“Network
Standards” means the “ANSI”, “CCITT”, “ISO” and generally accepted airline
interconnection standards applicable to the Services and the specific standards
identified on Attachment SD.

 

“New
Services” shall have the meaning set forth in Section 2.4(a) (Orders for
and Changes to the Services).

 

“Normal
Business Hours” at an Installation Site means the standard travel agency
business hours within the applicable country, as set forth in Attachment TH,
unless otherwise agreed by the Parties in writing on a location or Installation
Site specific basis.

 

10

 

“Optional
Service Upgrade” means a Service Upgrade that WSL has the option of taking
advantage of or rejecting (i.e., that is not mandatory to all customers of the
Service).

 

“Order”
shall have the meaning set forth in Section 2.4(a) (Orders for and Changes
to the Services), and includes Standard Orders and New Orders. Orders must be
placed on a SITA Order Form, unless otherwise agreed by the Parties in writing.

 

“Party”
means either WORLD SPAN Services Limited or Societe lnternationale
de Telecommunications Aeronautiques; “Parties” means both WORLDSPAN
Services Limited and Societe lnternationale de Telecommunications
Aeronautiques.

 

“PTOs”
means duly licensed or authorized public telecommunications operators (whether
state owned/controlled or privately owned/controlled).

 

“Response
Target” shall have the meaning set forth in Section 2.4(b) (Orders for and
Changes to the Services).

 

“Response
Target Threshold” shall have the meaning set forth in Attachment SLA.

 

“Scheduled
Installation Date” means the date set forth in Attachment IP or Attachment SLA
or, if no such date is set forth in either Attachment, the date mutually agreed
upon by WSL and SITA in accordance with Section 2.4(b) (Orders for and
Changes to the Services) for the installation of a Service Component at a
particular Installation Site.

 

“Security
Requirements” means all reasonable WSL security requirements and procedures
disclosed to or known by SITA as may be amended from time to time, including
the security requirements and procedures set forth in this Agreement.

 

“Service”
or “Services” means the global telecommunications services, for the transmission
of writing, signs, signals, pictures, sounds (excluding voice), data and other
information of all kinds between the points of origin and reception of such
transmission, obtained by SITA and provided to WSL under this Agreement to meet
WSL’s requirements for domestic and international telecommunications services
in conformance with the Service Levels/Performance Specifications, including
the facilities and capacity supporting such communications services
irrespective of transmission media, protocols or technology and the management
of Access Providers. As of the Effective Date, the Services specifically
include all Frame Relay Service, X.25 Service, associated Access Lines and all
other Services described in Attachment SD.

 

“Service
Component” means one or more elements in a communication path or connection
between SITA’s MPDs at each end of the communication path for a Service at an
Installation Site.

 

“Service
Credit/SCU” shall have the meaning set forth in Section 5.3 (Credits for
Delays and Interruptions).

 

11

 

“Service
Description” means the description of each Service set forth in Attachment SD.

 

“Service
Levels/Performance Specifications” means the performance requirements set forth
in Attachment SLA, which may be modified as agreed by the Parties (a) to
incorporate any generally available service guarantee or assurance program that
is offered by SITA to commercial customers and for which WSL would qualify, (b)
on an annual basis, to reflect improvements in performance of the Services
during the preceding 12-month period, or (c) as otherwise provided in this
Agreement. The Parties shall execute an amendment to Attachment SLA to add
performance requirements and credits and remedies associated therewith where a
new service guarantee or assurance program supplements the performance
requirements set forth in Attachment SLA.

 

“Service
Upgrade” means any revision, improvement, enhancement, modification or addition
to a Service or Service Component (including increases in the functionality or
improvements in performance) that is developed by or for SITA (or a SITA Agent)
and is made available by SITA to a substantial number of its commercial
customers comparable to or smaller than WSL (or implemented by SITA in the
Network) without charge.

 

“Services
Software” means software that is customarily provided by SITA as part of its
standard offering to facilitate its customers’ ability to read and manipulate
SITA’s invoices, but specifically does not include SITATEX Software and/or
enhancements thereof.

 

“Shortfall
Amount” shall have the meaning set forth in Section 2.3(b) (Minimum Annual
Commitment).

 

“SITA”
means Societe Internationale de Telecommunications Aeronautiques and those
Affiliates of SITA and SITA Agents providing any part of the Services or
Service Components.

 

“SITA
Agent” means any contractor, subcontractor, supplier, materialman, laborer or
other third party that is not an Affiliate of SITA and with which SITA has
contracted to be involved in the provision of Services or Service Components
but does not include Access Providers.

 

“SITA
Asset Management Database” means a database inventorying all SITA supplied
Assets located at an Installation Site that form part of the Services or that
are used in connection with the Services.

 

“SITA
Backbone Network” means the configuration of telecommunications capacity and
equipment owned or subcontracted and controlled, managed and maintained by SITA
(excluding Access Lines) through which SITA provides services to its customers,
including capacity and equipment provided by SITA Agents or Access Providers in
connection with the provision of Services.

 

“SITA
Confidential Information” shall have the meaning set forth in Section 7.1
(Definition of Confidential Information).

 

12

 

“SITA
Delay Notice” shall have the meaning set forth in Section 2.4(h) (Orders
for and Changes to the Services).

 

“SITA
Equipment” means SITA-provided equipment (including software) that is located
at an Installation Site or connected to Access Lines in order for WSL to use a
Service.

 

“SITA
Order Form” means a completed order form, in a format to be mutually agreed
upon by the Parties, issued by an authorized representative of WSL to SITA with
respect to the provision, deletion or relocation of a Service or Service
Component at a particular Installation Site pursuant to the terms of this
Agreement.

 

“SITA
Personnel” means those personnel employed by SITA (including SITA Agents) whose
functions or job assignments directly relate in whole or in part to the
provision of Services. SITA Personnel shall include Key SITA Personnel.

 

“SITA
Services Personnel” shall have the meaning set forth in Section 3.1
(Adequate Personnel).

 

“Specification”
means any specifically identified and measurable operational or performance
requirement for Services or Service Components imposed on SITA by this
Agreement, as modified from time to time as permitted or required under this
Agreement. Specifications include the Service Levels/Performance
Specifications, Service Description and Network Standards.

 

“Taxes”
shall have the meaning set forth in Section 5.6(a) (Taxes).

 

“Tel 1⁄2
Contract” means the agreement between SITA and WORLDSPAN Services Limited,
entered into on August 5, 1992.

 

“Temporary
Period of Suspension” shall have the meaning set forth in Section 11.4
(Substitute Services).

 

“Term”
means the term of this Agreement, as set forth in Section 13.1 (Term of
Agreement).

 

“Transition
Period A” shall have the meaning set forth in Section 13.2(b)
(Transitional Support).

 

“Transition
Period B” shall have the meaning set forth in Section 13.2(c)
(Transitional Support).

 

“User”
means any entity designated by WSL to receive Services pursuant to
Section 2.1(e) (Agreement to Provide).

 

“WSL
Incremental Purchases” mean the aggregate charges paid by WSL to SITA for
services obtained by WSL from SITA in:

 

13

 

(a)                                  Geographic
area not covered by this Agreement and as of the Effective Date are not covered
by any other agreement(s) between WSL and SITA; and

 

(b)                                 Geographic
areas not covered by this Agreement and as of the Effective Date, are covered
by other agreements between WSL and SITA which contain minimum purchase
commitments but only to the extent that WSL or WORLDSPAN, L.P.’s purchases
thereunder exceed such minimum purchase commitments.

 

“WSL”
means WORLDSPAN Services Limited and any WSL Affiliate that receives Services
under the Agreement.

 

“WSL
Confidential Information” shall have the meaning set forth in Section 7.1
(Definition of Confidential Information).

 

“WSL
Owners” means Delta Air Lines, Inc., Northwest Airlines, or Trans World
Airlines, Inc. and their Affiliates.

 

“WSL
Purchases” means the aggregate Charges paid by WSL to SITA for all Services
obtained by WSL for the applicable period, provided, however, that if SITA
invoices WSL Charges for Services obtained by WSL during the applicable
Contract Year or other applicable period after the end of such Year or period,
WSL Purchases shall be calculated after SITA has received payment of such
invoices. WSL Purchases shall be calculated prior to the application of any
Service Credits/SCUs to which WSL or SITA is entitled under this Agreement. WSL
Purchases shall not include Taxes.

 

“WSL
Delay Notice” shall have the meaning set forth in Section 2.4(g)(i)
(Orders for and Changes to the Services).

 

“WSL
Top Nominated Accounts” means those Users set forth in Attachment TA, as
modified from time to time by WSL, provided, however, that, unless otherwise
agreed by SITA, the number of WSL Top Nominated Accounts may not exceed 20.

 

“15%
Threshold” shall have the meaning set forth in Section 2.4(i) (Orders for
and Changes to the Services).

 

“$”
means U.S. Dollars.

 

1.2.                            Other Definitional Provisions.

 

The
terms defined in the Articles of this Agreement, in the Attachments to this
Agreement or in the tariffs include the plural as well as the singular. Unless
otherwise expressly stated, the words “herein,” “hereof,” and “hereunder” and
other words of similar import refer to this Agreement as a whole and not to any
particular Article, Section, Subsection or other subdivision. “Article”,
“Section”, “Subsection” and “Attachment” references refer to articles, sections
and subsections of, and attachments to, this Agreement. The words “include” and
“including” shall not be construed as terms of limitation. Unless otherwise
expressly stated herein, the words “day,” “month,” and “year” mean,
respectively, calendar day, calendar month and calendar year, and the words
“writing” or “written” mean preserved or presented in

 

14

 

retrievable or reproducible form, whether electronic (except for voice
mail) or hard copy. The word “or” shall mean “and/or” unless the context specifically
requires otherwise. For drafting purposes, numbers between I and 5 are written
as “one”, “two”, “three”, “four”, and “five”. Numbers higher than five are
denoted by their Arabic numeral (e.g., 6, 7, 8, 9, 10). Any terms used in this
Agreement for which a definition is not expressly set forth herein shall have
the customary meaning attributed to such terms within the industry.

 

ARTICLE
2  PROVISION OF SERVICES

 

2.1.                            Agreement to Provide.

 

(a)                                  WSL
has entered into this Agreement with SITA in order to efficiently and
cost-effectively satisfy certain of WSL’s current and future telecommunications
and related requirements within, to and from the geographic areas in which WSL
and its associated travel agencies operate. SITA is prepared to provide telecommunications
service in accordance with the terms of this Agreement. Accordingly, subject to
the terms and conditions of this Agreement and in consideration of the payments
described in Article 5 (Charges and Payments), SITA agrees to design,
operate, manage, maintain, procure (where appropriate) and provide the Services
to WSL in accordance with the Specifications, The terms and conditions of this
Agreement shall not apply to services that SITA provides to WSL as of the
Effective Date under other contracts, agreements or arrangements already in
existence between the Parties. Except as otherwise provided herein,
specifically, SITA shall only provide the Services in the countries/areas as
specified in Attachment RC.

 

(b)                                 The
Charges set forth in Attachment RC shall become effective on the first day of
the first month following the Effective Date, provided that SITA may have up to
the first day of the second monthly billing period following the Effective Date
or execution and delivery of any amendment which modifies Attachment RC to
implement such Charges in its billing systems if SITA credits WSL on the
invoice for such second monthly billing period an amount equal to the
difference between the Charges that WSL was billed for the Services and the
Charges that WSL should have been billed under this Agreement prior to
implementation of such Charges in SITA’s billing system.

 

(c)                                  The
Services provided pursuant to this Agreement may be connected by WSL to other
services provided by SITA, or to any services provided by WSL itself or by
another vendor (“Interconnected Services”). To facilitate such connection, the
Services shall comply throughout the Term with the Network Standards. WSL shall
obtain SITA’s consent, which shall not unreasonably be withheld or delayed, before
directly connecting the Services with the interconnected Services (i.e.,
connection of the Service to the interconnected Services without routing
through WSL customer premises equipment on the WSL side of the MPD). SITA shall
grant such consent if the Interconnected Services meet the appropriate
technical criteria, unless such direct connection is prohibited by regulation
or law in the affected jurisdiction.

 

(d)                                 Subject
to Section 2.3 (Minimum Annual Commitment), the fact that a Service is
provided or offered by SITA does not obligate WSL to purchase it from SITA
under

 

15

 

this Agreement. Nothing in this Agreement creates any form of exclusive
relationship between the Parties.

 

(e)                                  WSL
may connect WSL Affiliates and WSL Owners and any other business entities with
which WSL has a business relationship and who have entered into an appropriate
agreement with WSL consistent with the terms and conditions set forth in this
Agreement (all collectively referred to as “Users”) to the Network, and allow
such Users to use the Services hereunder for the sole limited purpose of
providing communication between such Users and WSL in consequence of a business
relationship unrelated to the provision of Services. In no event shall WSL
resell the Services to such entities or the general public.  WORLDSPAN Services Limited shall remain
SITA’s customer of record for Services or Service Components provided to Users.
As such, WORLDSPAN Services Limited shall remain contractually, legally and
financially responsible and primarily liable hereunder for the performance of
all obligations, fulfillment of all terms and conditions, and payment of any
charges for Services rendered hereunder to Users. WSL shall place all Orders
for Services provided to Users in accordance with the ordering processes set
forth in the Agreement. SITA shall remain contractually, legally and
financially responsible and primarily liable hereunder to WSL for the
performance of all obligations, fulfillment of all terms and conditions and
rendering of Services to Users as such Services are provided to WSL hereunder,
including, for example, in determining WSL’s compliance with Section 2.3
(Minimum Annual Commitment), and SITA’s compliance with the Service Levels/Performance
Specifications. In short, Service Components provided to Users shall be treated
as Service Components provided to WSL. To facilitate Users’ compliance with the
terms and conditions set forth in this Agreement, SITA acknowledges and agrees
that WSL may provide a copy of the Agreement to Users, except for Attachment
RC, any other information relating to pricing, and insurance and limitation of
liability provisions, subject to Section 7.3(a)(Disclosure of Confidential
Information to Employees and Others).

 

(f)                                    Nothing
contained in this Agreement shall require any Party to take any action
prohibited, or omit to take any action required, by any agency or governmental
authority of competent jurisdiction.

 

2.2.                            Implementation.

 

(a)                                  SITA
shall install the Services, and any changes or modifications thereto, in
accordance with the terms and conditions of this Agreement. The Initial
implementation shall comply with and be defined by the schedule and procedures
set forth in the implementation and transition plans in Attachment IP, at the
Installation Sites set forth therein. During Initial Implementation WSL shall
not be obligated to submit separate SITA Order Forms therefore, however, WSL
must provide SITA with a spreadsheet or other suitable documentation that
includes information required by SITA to perform the Services at each
Installation Site which comprises the Initial Implementation provided that WSL
rights to change such implementation as specified in Section 2.4(e)
(Orders for and Changes to the Services) shall not be waived. Performance of
the Services shall be undertaken by SITA in cooperation with WSL and in such a
manner as to minimize disruption to WSL during service installation, operation,
maintenance and disconnection.

 

16

 

(b)                                 SITA
and WSL shall jointly manage WSL’s transition to the Network from the
telecommunications network through which, as of the Effective Date, WSL obtains
and provides transport of data messages and signals of the kind that will be
transported via the Services. The implementation of Services and Service
Components shall take place in accordance with the schedule and procedures set
forth in Attachment IP and/or SITA Order Forms and shall be undertaken with
minimal interruption in the Service provided to WSL. WSL shall provide all
reasonably necessary support and provide, on a timely basis, all information
reasonably requested by SITA in respect of such implementation.

 

(c)                                  Throughout
the Implementation, SITA shall provide WSL with a dedicated Project Director in
accordance with Section 3.3(c) (SITA Project Director and Account Manager)
until WSL is deemed to have accepted the Services as provided in Attachment IP
at the final Installation Site on Attachment IP.

 

(d)                                 During
all stages of the implementation of the Services and Service Components the
Parties’ representatives shall meet bi-weekly to review the status of the
implementation, SITA shall at all times provide adequate engineering and
support to work with WSL’s representatives to successfully implement Services
at the Installation Sites within the schedule set forth in Attachment IP and to
work with WSL’s representatives in designing, implementing and ordering new
designs that will be implemented on the SITA platform. On a weekly basis, SITA
shall supply WSL with reports measuring the progress of the implementation
against Attachment IP. WSL may require more frequent meetings or status reports
if it reasonably believes that SITA may either fail to meet the schedules set
forth in Attachment IP or fail to provide Services and Service Components in
compliance with the Service Levels/Performance Specifications, or both.

 

(e)                                  SITA’s
implementation of the Services and all Orders and Service Upgrades with respect
thereto shall be performed (i) in conformity with reasonable precautions
designed to promote safety and prevent personal injury to persons or property
at each of installation Site, and (ii) in such a manner as will not
unreasonably delay, restrict, impose any task, cost or obligation (other than
those set forth in this Agreement), or interfere with the operation or use of
any Installation Site, except as may have been previously agreed.

 

(f)                                    If
SITA is notified by WSL that its acts or omissions to act will place WSL in
violation of any insurance policy, mortgage, lease or rules governing activity
at any installation Site, SITA shall immediately correct or remedy any such act
or omission. Such correction or remedy shall be at no expense or liability to
SITA to the extent that such acts or omissions complained of are compliant with
the terms of this Agreement and are not otherwise wrongful.

 

2.3.                            Minimum Annual Commitment.

 

(a)                                  WSL
Purchases during the first Contract Year shall not be less than $ 9.225 million
and shall not be less than $12 million during the second, third and fourth
Contract Years, as reduced in accordance with Section 2.3(c), (d) and (e)
(the “Minimum Annual Commitment”). At such time as WSL Purchases in the
aggregate over the Term exceed forty five million two hundred twenty five
thousand U.S. Dollars ($45,225,000.00) (this amount equates to

 

17

 

the total Minimum Annual Commitment for the first, second, third and
fourth Contract Years), or such lesser amount where the Minimum Annual
Commitment has been reduced in accordance with Section 2.3(c), (d) or (e)
below), the Minimum Annual Commitment shall no longer constitute a WSL
obligation and WSL shall not be in breach or be obligated to pay a Shortfall
Charge for thereafter failing to meet the Minimum Annual Commitment.

 

(b)                                 At
the end of each Contract Year or upon earlier termination of this Agreement in
accordance with the provisions hereunder, SITA shall accurately calculate WSL
Purchases. If the Agreement has not earlier been terminated and if WSL
Purchases at the end of such Contract Year are less than the Minimum Annual
Commitment for that Contract Year (the difference being the “Shortfall
Amount”), WSL shall either (i) pay SITA a shortfall charge of 100 percent of
the Shortfall Amount, (ii) if the shortfall occurs in the first Contract Year,
add the Shortfall Amount to the Minimum Annual Commitment for the second
Contract Year (iii) if WSL Purchases in a prior Contract Year exceeded the
Minimum Annual Commitment for that Contract Year, apply the excess to a
Shortfall Amount in a subsequent Contract Year; or (iv) any combination of the
preceding options (i) through (iii).

 

(c)                                  The
Minimum Annual Commitment shall be reduced if and to the extent that WSL
Purchases decrease as a result of any one or more of the events set forth in
this Section 2.3(c), (d) and (e). Any reduction shall be made on a pro
rata basis effective upon the occurrence of the event that gave rise to the
reduction, and, in the case of usage-based charges, shall be calculated with
reference to the average charges paid by WSL for the affected Services or
Service Components over the preceding three months. Where a reduction is
prompted by an event of limited duration (e.g., temporary suspension of the Services),
the Minimum Annual Commitment shall be reduced only for the period during which
the event occurs. Where a reduction is prompted by an event with a continuing
effect on WSL Purchases (e.g., the discontinuance of a Service or Service
Component without liability), the Minimum Annual Commitment shall be reduced
for the remainder of the Term. The events referred to above are:

 

(i)                                     the
discontinuance of any Service or Service Component pursuant to any
section of this Agreement or an applicable SITA tariff that permits WSL to
discontinue or terminate Services or Service Components without liability;

 

(ii)                                  WSL’s
temporary suspension of the Services in accordance with
Section 2.14(b)(viii) (Contingency and Recovery) or Section 11.4
(Substitute Services) or WSL’s use of alternative service in accordance with
Section 5.3 (Credits for Delays and Interruptions); or

 

(iii)                               SITA’s
failure, refusal or inability to provide any Service or Service Component on
the terms and conditions specified in this Agreement for any reason unless
SITA’s failure, refusal or inability to provide any Service or Service
Component results from the failure of WSL to perform any of its obligation(s)
hereunder, or SITA’s discontinuance of the provision of a Service in accordance
with Section 4.3 (Discontinued Services).

 

(d)                                 In
the event WSL incurs a Shortfall Amount during any Contract Year, which would
not have resulted but for a loss of one or more of WSL Top Nominated Accounts
where such event reduces WSL’s needs for the Services, WSL may offset dollar
for dollar

 

18

 

against such Shortfall Amount all WSL Incremental Purchases during such
Contract Year. If, after application of the WSL incremental Purchases, in the
third or fourth Contract Year a Shortfall Amount continues to exist, the
Shortfall Amount shall be reduced to the extent that WSL Purchases decreased as
a result of such event, provided, however, that no more than $2.4 million of
the Shortfall Amount(s) in the aggregate for the third and fourth Contract
Years may be offset under this Section 2.3(d).

 

(e)                                  Where
the Shortfall Amount in the third and fourth Contract Years, is directly caused
by a material reduction in Charges to WSL pursuant to Section 5.2
(Mid-Term Review) WSL shall be entitled to offset dollar for dollar against
such Shortfall Amount all WSL Incremental Purchases during such third or fourth
Contract Year.

 

(f)                                    If
required by law to file tariffs for any Services provided to WSL hereunder,
SITA shall file any revisions to its tariffs and make any other required
pricing changes necessary to implement any adjustment required by Sections
2.3(c), (d) and (e) in sufficient time to avoid the application of any
shortfall charge or the loss of any discounts.

 

2.4.                            Orders for and Changes to the Services.

 

(a)                                  Subject
to the requirements of this Agreement, WSL may at any time add, delete or
relocate Services or Service Components for which Charges are set forth in this
Agreement at Installation Sites, add Installation Sites or modify (e.g., by
increasing or decreasing bandwidth within levels for which there are Charges
set forth in Attachment RC) such Services or Service Components (each a
“Standard Order”) by sending SITA a complete and accurate SITA Order Form in
English either in hard copy or electronically. Subject to the provisions
hereunder, a Standard Order (and its corresponding SITA Order Form) shall be
effective upon receipt by SITA. No preprinted or standard terms of any such
SITA Order Form (including any references to individual circuit terms or
commitments) shall be of any force or effect nor shall any terms on the SITA
Order Form supplement, supersede or replace the terms of this Agreement. With
respect to orders for Services for which Charges are not set forth in this
Agreement, including non-standard orders for Services (e.g., X.25 or Frame
Relay in a geographic location not listed on Attachment RC) (“New Services”),
WSL may submit a SITA Order Form to SITA for such New Services (“New Order”).
WSL may submit non-standard orders for Services to its London-based SITA
Account Manager. SITA shall provide WSL with information regarding a
non-standard order for Services in accordance with Article 4 (Additional
Services), but in no event more than 10 Business Days after receipt of such New
Order. The Parties shall mutually agree upon installation Sites, Charges (which
shall reflect prices and discounts commensurate with the overall size of the
Parties’ relationship and the savings reflected in the Charges established in
this Agreement for the Services), and any other terms, descriptions and
information applicable to a New Order, and a New Order (and its corresponding
SITA Order Form) shall only be effective when mutually agreed upon and executed
by duly authorized representatives of both SITA and WSL. Upon the execution of
a New Order, the New Services or New Service Components included in it shall be
considered Services for all purposes under this Agreement, including
calculation of WSL Purchases, and the provision of such New Services shall be
governed by this Agreement. SITA hereby warrants that, as of the Effective
Date, all Services identified in this Agreement are available for purchase by
WSL at the initial Installation Sites and SITA is authorized to provide such
Services in accordance with applicable

 

19

 

regulations and law, subject to any exclusions or exceptions under
applicable regulations or law as identified in Attachment IP. Installation
intervals shall begin on the Business Day following SITA’s acknowledgement of
receipt of an accurate and complete SITA Order Form from WSL in accordance with
Section 2.4(c).  Installation
intervals shall be in accordance with time frames set out in Attachment IP or
Attachment SLA, if applicable, or otherwise in accordance with such time frames
as mutually agreed by the parties.

 

(b)                                 The
installation interval for any Order shall be no longer than the period
specified in Attachment IF or Attachment SLA, as the case may be. Where no interval
is specified in Attachment IF or Attachment SLA, SITA shall provide WSL with
its proposed installation date within five Business Days after receipt of the
Order (“Response Target”). In the event that SITA fails to meet the Response
Target Threshold, SITA shall grant WSL the Service Credits/SCUs as specified in
Attachment SLA. WSL and SITA shall establish an appropriate installation
interval for the Service Component (i.e., the Scheduled Installation Date). In
no event under normal circumstances shall the installation interval established
by the Parties be longer than five Business Days for Orders that do not involve
installation of new Access Lines or, if new Access Lines are required to be
installed, the Access Provider actual installation date for the particular
Installation Site where the installation is to be provided plus five Business
Days. In the event that SITA fails to meet the Scheduled Installation Date
(i.e., there is a Delay), SITA shall install a “Fast Start” connection where
available within five Business Days, at SITA’s expense. If a “Fast Start”
connection is not installed within five Business Days in a country where “Fast
Start” is available, SITA shall grant WSL Service Credits/SCUs as set forth in
Attachment SLA and shall install the “Fast Start” connection as soon as
possible thereafter.

 

(c)                                  SITA
shall as soon as possible, but in no event more than five Business Days after
its receipt of an Order, either acknowledge receipt of an accurate and complete
SITA Order Form or inform WSL whether the Order is inaccurate or incomplete. If
SITA so notifies WSL within such five Business Day period, the installation
interval shall commence when the deficiency is cured by WSL and the revised
Order is acknowledged by SITA. If SITA fails to either acknowledge receipt of
an accurate and complete SITA Order Form or notify WSL within such period that
the Order is incomplete or inaccurate, the Order shall be deemed accurate and
complete as of the fifth Business Day following SITA’s receipt of the Order. An
installation is complete when the newly-installed Service Component is deemed
to be accepted by WSL in accordance with Attachment IP.

 

(d)                                 Orders
must be submitted in writing by an authorized representative of WSL and will
normally be evidenced by a WSL CSR or purchase order number, provided
that these requirements shall be deemed satisfied by the “on line”
entry of an order into the appropriate SITA database (e.g., EZ ORDER) by an
authorized representative of WSL. WSL shall place all Orders for Services,
including those provided to Users, from a single WSL location, which location
WSL shall designate to SITA, and which WSL may change from time to time by
written notice to SITA, Once an Order is submitted, SITA shall prepare the
necessary documentation, distribute such documentation to WSL and the SITA
Personnel and vendor(s) responsible for implementing the Order, execute Orders
in accordance with the Specifications, and update and maintain accurate records
in all related administrative databases. If SITA receives an Order in its on
line database that originates from an electronic address of an authorized WSL
representative, SITA may, for purposes of this Section 2.4(d), rely on the
Order

 

20

 

as being placed by an authorized representative of WSL without seeking
further verification that the Order was placed by the individual from whose
electronic address it originated. SITA shall track the progress of Orders,
verify Order correctness and completion, and work with WSL to ensure billing
accuracy. SITA shall provide pre-designated WSL contacts with regular status
reports before, during and upon Order fulfillment. In addition, SITA shall
provide WSL with bi-weekly Order tracking reports, which will, at a minimum,
contain the date that SITA received the Order, the Scheduled Installation Date,
the status of the Order and date on which the Services or Service Components
set forth in the Order were installed and accepted in accordance with
Attachment IP, and will make available to WSL, at no additional cost, an on
line Order tracking database.

 

(e)                                  Subject
to Subsection 2.4(g), WSL may modify any previously accepted Order or the
initial implementation of Services, cancel, suspend or delay the
implementation, deletion or relocation of any Service or Service Component, or
change Installation Sites (collectively, “Changes”) if its business needs so
require by providing SITA with written notice thereof as soon as possible. WSL
shall provide SITA written notice of any Changes at least five Business Days
prior to the Scheduled Installation Date.

 

(f)                                    Within
30 days following the Effective Date, SITA shall advise WSL of the standard
configuration of the Service (“Standard Requirements”) necessary for WSL
equipment to interface correctly with the Services, and shall advise WSL in
writing within a reasonable timeframe of any modifications to the Standard
Requirements. Where the Services at an Installation Site are being provided
using a custom configuration, SITA shall, as far in advance of the Scheduled
Installation Date as is reasonably possible, advise WSL in writing of the
custom configurations necessary for WSL equipment at an Installation Site to
interface correctly with the Services. Notwithstanding the preceding, SITA shall
not be required to provide an on-site review of WSL equipment at each
Installation Site.

 

(g)                                 Prior
to the Scheduled Installation Date, WSL shall prepare the Installation Sites
for the implementation of such Services and provide space, equipment, power and
outlets necessary to utilize the Services in accordance with SITA’s reasonable
requirements, which will be provided to WSL in accordance with
Section 2.4(e) above.

 

(i)                                     WSL
shall provide SITA written notice of any failure to prepare an Installation
Site for implementation of the Service within five Business Days prior to the
Scheduled Installation Date or immediately if the Scheduled Installation Date
is less than five Business Days thereafter (“WSL Delay Notice”).

 

(ii)                                  if
WSL has not provided WSL Delay Notice in accordance with Subsection (i)
SITA shall be entitled to deduct the Service Credits/SCUs in accordance with
Attachment SLA.

 

In any
case in which WSL delays implementation of the Services as described in this
Section 2.4(g), the Parties shall agree upon a rescheduled Installation
Date, which date shall be as soon as reasonably possible after the event
triggering the delay, and which date shall thereafter be treated as the
Scheduled Installation Date for the Service at the affected Installation Site.
The

 

21

 

requirements of this Section 2.4(g) shall apply to the
implementation of Services set forth in Attachment IP and to any Order placed
by WSL.

 

(h)                                 SITA
shall provide WSL written notice of any anticipated Delay within five Business
Days prior to the Scheduled Installation Date or immediately if the Scheduled
Installation Date is less than five Business Days thereafter (“SITA Delay
Notice”). In the event that SITA fails to meet the Delay Threshold, SITA shall
grant WSL Service Credits/SCUs as specified in Attachment SLA.

 

(i)                                     SITA
shall designate WSL as a Class A VIP account. As such, SITA shall give the
highest priority to all expedite Orders placed by WSL and shall use good faith
and best efforts to comply with WSL’s requests for expedited handling of Orders
in those countries where expedited processes are available. During the course
of each calendar month, WSL is entitled to designate up to 15% of all Orders
placed with SITA as expedited Orders and to receive expedited fulfillment of
such Orders at no additional charge (“15% Threshold”). In the event WSL exceeds
the 15% Threshold, SITA shall be entitled to Service Credits/SCUs as set forth
in Attachment SLA. As used in this Section 2.4(i) and in Attachment RC,
expedited fulfillment of an Order means installation of and acceptance by WSL
of the Services or Service Components on such Order within seventy-five percent
of the standard lead time to connect set forth in Attachment SLA.

 

(j)                                     SITA
shall use all reasonable efforts to comply with WSL’s requests for the
performance of implementation work outside of Normal Business Hours, and shall
impose no additional SITA charges, however denominated, for such implementation
work, whether such work is requested by WSL or required by SITA in order to
meet Scheduled Installation Dates, provided, however, that where WSL has
requested implementation work outside of Normal Business Hours and such work is
not part of the Implementation/Transition Plan, SITA may pass through to WSL
the actual costs for work performed outside of Normal Business Hours that SITA
has paid to an Access Provider or SITA Agent to implement a Service provided
under this Agreement during such hours.

 

2.5.                            Compatibility of WSL Equipment.

 

(a)                                  Upon
WSL’s request, SITA shall provide WSL with the interface specifications of any
Service or Service Component available under this Agreement, and shall
cooperate with WSL in determining the compatibility of the Services with any
equipment or software that WSL proposes to use in connection therewith.

 

(b)                                 WSL
shall be responsible for obtaining, installing, and maintaining all equipment,
software or communications services on the WSL side of the MPD that is
necessary for interconnection with the Network or otherwise for use in
conjunction with the applicable Services. Subject to Section 2.6
(Redesigns and Modifications to the Network), WSL shall be responsible for
verifying that such equipment, software or services are compatible with SITA’s
requirements in effect when such equipment, software or services are
interconnected for the first time with the Network, and that they continue to
remain compatible with subsequent revision levels of SITA-provided equipment,
software and services and do not interfere with or cause damage or loss to the
Network, Services or Service Components to the extent that SITA has

 

22

previously advised WSL of the circumstances creating such interference
or causing such damage or loss. Unless otherwise agreed by the Parties in
writing, SITA shall have no responsibility for the availability, compatibility,
operation, performance, capacity or condition of any equipment, software or
services not provided or maintained by or through SITA under this Agreement.

 

2.6.                            Redesigns and Modifications to the
Network.

 

The
Services shall comply throughout the Term with the Network Standards, and SITA
shall use reasonable efforts to comply with the most recent versions of the
Network Standards. SITA shall give WSL at least 120 days’ advance written
notice of any modification or reprovisioning of the Network or any portion
thereof or the implementation of any Service Upgrade applicable to all
customers purchasing the upgraded Service (a “Mandatory Service Upgrade”) that
may either affect WSL’s receipt or use of Services provided under this
Agreement or require changes to WSL equipment, software or communications
services necessary for interconnection with the Network (a “Network
Modification”). If any Network Modification or Network redesigns (including any
modification of the Services Software) undertaken other than at WSL’s request
or to comply with the Network Standards (i) adversely affects any Service or
Service Component(s), or (ii) prevents any Service from meeting any
Specification, and SITA fails to cure any such consequence within 15 days after
written notice from WSL thereof, WSL may discontinue the affected Service or
Service Component(s) without liability in accordance with Section 14.3(a)(i)
(Partial Discontinuance), and the Minimum Annual Commitment shall be reduced in
accordance with Section 2.3 (Minimum Annual Commitment).

 

2.7.                            Training and Documentation.

 

(a)                                  At
no cost to WSL, SITA shall provide reasonable and appropriate training and
Documentation, if necessary, so that WSL can effectively place orders for,
monitor, manage and use the Services provided hereunder.

 

(b)                                 The
Charges set forth in Attachment RC include all of the costs of training as
described herein, and up to 25 seats per year at formal training programs
conducted by SITA or for SITA’s customers. WSL shall be responsible for the
cost of travel, meals and lodging associated with having its personnel attend
and participate in such training programs.

 

(c)                                  SITA
shall give WSL copies of all Documentation, including revised or updated
versions of such Documentation, when they become available. SITA shall provide
WSL with as many copies of such Documentation as WSL reasonably requires to
meet its needs. The Documentation for any Service shall, in all material
respects, describe and reflect the functionality of such Service. All
Documentation provided by SITA under this Agreement shall be complete and
accurate. WSL may copy the Documentation or any part thereof for WSL’s or its
agents’ (provided that such agents have entered into a non-disclosure agreement
substantially in the form of Attachment ND or such other agreement if the
Parties so agree) internal use only in connection with its operations, for
back-up and for archival purposes.

 

23

 

2.8.                            Access Providers.

 

(a)                                  SITA’s
responsibilities for Access Lines shall consist of (i) monitoring, directing
and supervising the performance of each such Access Provider from whom it
obtains service for use in connection with the Services, including working
directly with the Access Provider to facilitate a timely installation of Access
Lines; (ii) using commercially reasonable efforts to enforce any warranties and
other assurances of performance obtained from each such Access Provider by
SITA; (iii) reporting promptly to WSL any failure of performance by any such
Access Provider that does or could reasonably be expected to affect materially
and adversely WSL’s ability to use any Services in conformity with the
provisions of this Agreement; and (iv) facilitating compliance by any such
Access Provider with applicable requirements under the Agreement.

 

(b)                                 SITA
shall (i) provide WSL with project management services in connection with
Services provided by SITA under this Agreement in conjunction with Access
Providers; (ii) perform all ordering services in connection with Access
Providers; and (iii) coordinate implementation, provisioning, trouble tracking
and other matters related to the ordering, provisioning and termination of such
Access Lines. SITA shall bill WSL for Access Lines in accordance with the
Agreement, including Section 5.4 (Invoices) and Attachment BI.

 

(c)                                  SITA
shall procure Access Lines from Access Provider for resale to WSL, provided,
however, that if SITA is prohibited by law or otherwise from itself
providing/reselling Access Lines to WSL in a geographic area, SITA shall, if
and as required, promptly (i) notify WSL of such fact, (ii) provide WSL with a
copy of a form letter of agency, if any, as may be required by the Access
Provider for WSL’s review and approval, (iii) upon receipt of an executed
letter of agency from WSL, submit such letter of agency to the Access Provider,
and (iv) procure such Access Lines as WSL’s agent. In no event shall WSL’s
provision of an executed letter of agency to SITA within 15 Business Days
following SITA’s delivery of the form letter of agency to WSL be deemed time
attributable to WSL’s actions or failures to act for purposes of calculating
Delays. SITA acknowledges and agrees that notwithstanding any term in the form
letter of agency required by the Access Provider, SITA shall be authorized to
act as WSL’s agent under the letter of agency only to the extent necessary to
perform SITA’s obligations under this Agreement, and that it will take such
actions in conformance with this Agreement. SITA further acknowledges that if
WSL pays the Access Provider directly, SITA will not also collect such charges
under this Agreement.

 

(d)                                 Upon
written request by WSL and consent by SITA, such consent not to be unreasonably
withheld, SITA shall procure Access Lines from an Access Provider of WSL’s
choice PROVIDED THAT WSL shall pay to SITA all additional incremental costs
incurred by SITA resulting from compliance with such request, including,
without limitation, termination costs of Access Providers already procured by
SITA, if applicable. Any such additional incremental costs, if any, shall be in
addition to the Charges set out in this Agreement.

 

2.9.                            Ongoing Cooperation/Performance
Review Board.

 

(a)                                  SITA
and WSL shall cooperate in planning and implementing Services provided
hereunder, Additional Services, Service Upgrades and Orders in an efficient,
cost-

 

24

 

effective manner. Such cooperation shall include each Party’s prompt
provision to the other of any information that the other may reasonably request
to carry out its responsibilities hereunder.

 

(b)                                 SITA
shall invite WSL personnel to user group meetings in Europe, the Middle East
and Asia and worldwide with SITA’s representatives and telecommunications
managers and directors of other SITA customers to review developments in
services and technologies and the impact thereof on the Services. WSL shall be
responsible for the cost of travel, meals and lodging associated with having
its personnel attend and participate in such meetings.

 

(c)                                  Until
the initial implementation of Services is complete, the SITA Project Director
and thereafter SITA’s Account Manager (“SITA Representative”), WSL’s Director
of International Technology and such other WSL and SITA Personnel as such
persons designate shall attend monthly meetings to review Service performance,
satisfaction of the Minimum Annual Commitment, the Service Levels/Performance Specifications,
SITA’s recommendations concerning WSL’s network design, and any anticipated
Additional Services, Service Upgrades or changes that would improve the
performance of or reduce WSL’s costs for the Services. The SITA Representative
and WSL’s Director of International Technology shall propose any revisions that
may from time to time be justified by changes in technology and attainable
performance levels. In addition, SITA shall meet with WSL on a quarterly basis
to review commercial issues that may have arisen with respect to the Agreement,
and SITA executives shall meet quarterly with WSL executives for a review and
update of issues that have arisen with respect to any aspect of the Agreement.

 

(d)                                 In
no event shall either Party’s participation in any meetings convened pursuant
to this Section 2.9 be deemed a waiver or alteration of any right or
obligation imposed by this Agreement or a commitment or undertaking to perform
or assume any obligations beyond those set forth herein.

 

2.10.                     Response and Repair Time.

 

(a)                                  SITA
shall promptly commence and diligently work to repair any Service or Service
Component subject to an Interruption upon first becoming aware thereof and, if
necessary, upon the surrender of an affected Service or Service Component for repair.
SITA shall open a trouble ticket immediately upon its discovery of a trouble or
upon a WSL reported trouble, whichever first occurs, (which opening of a
trouble ticket commences Interruption/Outage Time) and shall respond to all
trouble tickets and shall notify the SITA Communications Operations Manager
(COM) within 30 minutes thereafter (“Initial Response Time”). The Initial
Response Time shall be measured from the time at which the trouble ticket was
opened until time at which SITA reaches the appropriate WSL contact to confirm
the response. If the Service or Service Component is not repaired and restored
to satisfactory operating condition in accordance with the applicable Service
Levels/Performance Specifications and deemed to be accepted by WSL in
accordance with Attachment IP (which ends Interruption/Outage Time) within two
hours after it is opened, the COM shall notify the Network Operations Manager
and the WSL Account Manager. In the event that SITA fails to meet the Initial
Response Time, SITA shall grant WSL Service Credits/SCUs as specified in
Attachment SLA. SITA shall repair all Interruptions within four hours from the
opening of the associated

 

25

 

trouble ticket (i.e., Interruption/Outage Time shall be less than four
hours) (“Repair Time”). In the event that SITA fails to meet the Repair Time,
SITA shall grant WSL Service Credits/SCUs as set forth in Attachment SLA. If
the Interruption is not repaired within four hours after the trouble ticket is
opened, SITA’s COM shall notify the SITA Vice President of Network Operations,
the Global Account Director and the Customer Satisfaction Manager. At a
minimum, and at no additional cost to WSL, SITA shall respond on-site to
troubles that cannot be resolved remotely during Normal Business Hours for
affected WSL Site within two hours of the opening of the associated trouble
ticket. Upon request by WSL, when logging a trouble ticket, SITA will provide
hourly updates to WSL’s helpdesk or will provide WSL with an online trouble
tracking system with more frequent updates in lieu of callbacks.

 

(b)                                 In
the event that more than one Service Component is surrendered for repair
contemporaneously, SITA shall communicate to WSL its plans for corrective
action, which shall include establishing priorities for restoration of such
Services after consultation with (and subject to change at the direction of)
WSL. Any restoration of Services shall be in accordance with all applicable
rules and regulations and the standards set forth in this Agreement.

 

(c)                                  SITA
shall use all reasonable efforts to obtain from Access Providers prompt repair
and restoration of Interruptions in local access or international service
provided through lines owned, controlled or provided directly by Access
Providers and which are not part of the Services but necessary to the provision
of any Service.

 

(d)                                 If
a Service Component experiences a Chronic Interruption or if the Service
Component fails to achieve the applicable Availability/In-Service Time (i.e.,
NPA or TNPA) set forth in Attachment SLA in any two out of three consecutive
months, SITA shall re-engineer and re-provision such Service Component at
SITA’s expense. In the event a Service Component experiences a Chronic
Interruption or fails to achieve the applicable Availability/In-Service Time
(i.e., NPA or TNPA), which Chronic interruption or failure is reasonably
attributable to the performance, nonperformance or improper performance of an
Access Provider, SITA shall change the Access Provider from which Access Lines
are purchased in connection with the affected Service Component if requested by
WSL if another Access Provider is available. Where WSL requests a change
pursuant to this Section 2.10(d) and an alternate Access provider is available,
SITA shall not charge WSL any additional charges to change to such other Access
Provider. With respect to data Service Components, re-engineering and
re-provisioning applies to all physical components in the circuit path between
the SITA side of the MPD, the interface with the SITA Backbone Network, across
the SITA Backbone Network, and back to the SITA side of the MPD. With respect
to national or international private line Service Components, re-engineering
and re-provisioning applies to all physical components on the SITA side of the
MPDs for the applicable Service Component. If, at any time within 12 months of
such re-engineering and re-provisioning, the same Service Component again
experiences a Chronic interruption or fails to achieve the applicable Availability/In-Service
Time (i.e., NPA or TNPA) in any further month, WSL may, at its sole option,
either require SITA to again re-engineer and re-provision the Service Component
or discontinue the affected Service or Service Component(s) without liability in
accordance with Section 14.3(a)(i) (Partial Discontinuance), provided,
however, that if WSL elects to require SITA to re-enginner and re-provision the
Service Component, WSL shall not discontinue the affected Service or Service
Component until SITA

 

26

 

has completed re-engineering and re-provisioning the Service Component
and the Service Component again experiences a Chronic Interruption or fails to
achieve the applicable Availability/In-Service Time (i.e., NPA or TNPA) in any
further month. The foregoing remedy shall be in addition to any Service
Credits/SCUs provided hereunder.

 

(e)                                  SITA
shall immediately notify WSL in the event of a major fault with the Network
that impairs WSL, such as a node failure, and the WSL Sites that are affected
by such fault.

 

(f)                                    SITA
shall notify WSL at least 48 hours in advance of any normal maintenance
activities, shall either obtain WSL’s consent to such activities or reschedule
such activities at a mutually agreeable time, shall conduct such activities
outside of Normal Business Hours, and shall re-route all traffic on its Network
during such activities. Scheduled normal maintenance shall take place outside
of Normal Business Hours. SITA shall use its best efforts to limit any WSL
affecting maintenance to those hours when traffic is projected to be at a
minimum, and to re-route all traffic on its Network during such activities.

 

2.11.                     Operations and Procedures Manual and SITA Asset
Management Database.

 

(a)                                  The
Parties shall cooperate in the development of a mutually acceptable Operations
and Procedures Manual (including relevant material from the Attachments) that
addresses service orders, scheduling, SITA and customer-communication and
coordination, procedures for consultation and prioritization of repairs in the
event of Interruptions at multiple Installation Sites, inquiries concerning the
status of reported Interruptions and Delays, training, billing, dispute
resolution and escalation and similar matters relating to the administration of
this Agreement. In addition to the content described above, the Operations and
Procedures Manual shall include, at a minimum, those processes specified in
SITA’s responses to the RFP. The Operations and Procedures Manual shall include
the addresses and telephone numbers of the WSL and SITA Personnel responsible
for the management of the Services and for a contact person for the support
center responsible for each Installation Site and shall provide a toll-free
telephone number for the SITA’s Help Desk.

 

(b)                                 The
Operations and Procedures Manual shall be specifically adapted to WSL’s needs,
and shall be updated as necessary. No part of or amendment to the Operations
and Procedures Manual shall amend, waive or supersede any portion of this Agreement.
SITA shall distribute copies of the Operations and Procedures Manual and all
updates thereto to those WSL employees designated by WSL and to SITA employees
responsible for performing this Agreement. The Operations and Procedures Manual
and all modifications thereto specifically adapted or made exclusively for WSL
hereunder shall be subject to WSL’s review and prior written approval, which
approval shall not be unreasonably withheld. The Confidential Information
and/or information proprietary to each Party incorporated into the Operations
and Procedures Manual shall remain the Confidential Information and/or
proprietary information of such Party and shall not be disclosed to the public
or any third party without the written consent of the Party who’s Confidential
Information and/or proprietary information might be compromised.

 

27

 

(c)                                  No
later than 30 days after the Scheduled Installation Date for Services at an
Installation Site, SITA shall validate the SITA Asset Management Database for
each Installation Site. SITA shall continuously update such database whenever
any SITA Asset is installed or removed by SITA, is the subject of a
configuration modification, or other change in location or status by SITA. All
such updates to the SITA Asset Management Database shall be completed within 48
hours of SITA’s action affecting any SITA Asset. SITA shall include in the SITA
Asset Management Database the model numbers, serial numbers, release version
and other relevant identifying information for all SITA Assets, and shall
provide WSL with copies thereof upon WSL’s request.

 

2.12.                     Network/Service Management and Service
Reports.

 

(a)                                  SITA
shall provide WSL with network management services and network management reports
as described in Attachment SLA and this Section 2.12.

 

(b)                                 SITA’s
network management responsibilities include:

 

(i)                                     Ensuring
that the initial equipment configurations on the network access device are
correct based on guidelines provided by WSL;

 

(ii)                                  Scheduling
and undertaking changes to Service configurations with appropriate approval
from and coordination with WSL;

 

(iii)                               Establishing
and operating at least one Network Management Center that shall be staffed by
technically qualified and dedicated SITA personnel to address trouble handling,
fault isolation, and escalation procedures for Interruptions. The Network
Management Center shall be staffed an a 7X24-hour basis and shall be accessible
via a toll free/freephone number provided to WSL; and

 

(iv)                              Monitoring
the Network and providing remote support on a 7X24-hour basis and providing
on-site support during Normal Business Hours (and outside of Normal Business
Hours upon WSL’s written request therefor), providing single point of contact
and responsibility for end-to-end coordination of troubles, problem tracking,
escalation and resolution, and diagnostics and testing.

 

(c)                                  SITA
shall provide management reports on a monthly basis, which shall include
information concerning (i) the configuration of the Network, (ii) the routing
of WSL’s traffic, (iii) bandwidth utilization and propagation delay statistics
as requested by WSL to assist it in determining when to make changes to the
Network to optimize performance, (iv) the status of Orders, (v) provisioning, maintenance
incidents, outages and trouble reports, repairs, and restorations, and (vi)
network performance. Within the applicable timeframe, SITA shall also provide
such other reports as specified in Attachment SLA and this Agreement, including
under Sections 2.2(d) (Implementation), 2.4(d) (Orders for and Changes to the
Services), 2.13(a) and (b), (Optimization), and 8.5 (Regulatory Reports). SITA
shall make all network/service management reports and statistics available to
WSL on line with an option to download such reports in read-only format at no
additional charge to WSL. SITA shall, upon WSL’s reasonable request, make
changes and additions to the frequency, content, format and other aspects of
such reports.

 

28

 

2.13.                     Optimization.

 

(a)                                  SITA
shall on an on-going basis advise and recommend to WSL ways in which to
optimize the efficiency of WSL’s use of the Services. The Parties shall
mutually agree on the manner in which to implement these optimization recommendations.
SITA shall also offer advice concerning the Services provided hereunder and
their configuration as and when WSL adds Service Components to existing
Installation Sites or adds new Installation Sites. As requested by WSL, but not
more frequently than annually during the Term, SITA shall, at no additional
charge to WSL, review the mix and configuration of the Services based on WSL’s
expected needs for telecommunications services during the succeeding 12 months.
Based on each such review, SITA shall make written recommendations to WSL
designed to improve the efficiency and cost-effectiveness of the Services,
including bringing to WSL’s attention any existing, planned or announced
promotional offerings of SITA, Service Upgrades or Additional Services that
might be of value to WSL. SITA shall deliver such written report to WSL within
30 Business Days after WSL’s request for such report. WSL shall notify SITA in
writing if it wishes to implement SITA’s recommendations (in whole or in part),
which may consist of placing an Order for Services or changes thereto in
accordance with such recommendations.

 

(b)                                 SITA
acknowledges WSL’s substantial interest in deploying state-of-the-art
technology that offers continually improving performance and more efficient and
cost-effective ways to meet WSL’s telecommunications requirements. SITA agrees
to make such technologies available to WSL on a timely basis and within the
same period that it makes the same available to comparable commercial
customers, such as in the form of Service Upgrades and Additional Services, and
to keep WSL fully apprised on an on-going basis of improvements to existing
technologies and of the expected and actual availability and implementation of
new technologies by SITA. SITA shall include with the annual review described
in Section 2.13(a) (Optimization) a report describing the features and
functionality of new technologies that WSL may wish to consider utilizing to
meet its telecommunications needs.

 

2.14.                     Contingency and Recovery.

 

(a)                                  SITA
shall cooperate with WSL in the development, testing and execution of WSL’s
contingency and disaster recovery plans for disasters occurring at Installation
Site(s) that affect WSL’s ability to receive the Services.

 

(b)                                 For
disasters or other problems occurring within the Network or that affect SITA’s
ability to provide the Services (“Disasters”), SITA shall:

 

(i)                                     upon
WSL’s request, reasonably cooperate with WSL or WSL’s agents in the testing and
implementation of WSL’s contingency and Disaster recovery plans;

 

(ii)                                  periodically
update and test the operability of SITA’s contingency and Disaster recovery
plans;

 

(iii)                               perform
periodic backups and maintain recovery procedures for all network information
pertaining to configuration and network management in the event of server
crashes or data corruption;

 

29

 

(iv)                              certify
to WSL that SITA’s contingency and Disaster recovery plans for each of the
individual Service Components provided to WSL are fully operational at least
once every 12-month period with details of SITA’s contingency and Disaster
recovery plans to be used in the event of a Disaster within the Network;

 

(v)                                 upon
WSL’s reasonable request, make presentations to WSL’s Project Manager and other
WSL personnel no less frequently than annually regarding such plans;

 

(vi)                              provide
WSL with high level schematic network diagrams/engineering drawings regarding
the routing of WSL traffic and WSL dedicated circuits;

 

(vii)                           promptly
provide WSL with a notice of a Disaster; and

 

(viii)                        immediately
implement SITA’s contingency and Disaster recovery plans upon the occurrence of
a Disaster within the Network or that otherwise affects SITA’s ability to
provide the Services. Except for Disasters which are attributable to WSL, SITA
shall use its best commercial efforts to institute a back-up service, at no
additional cost to WSL, that meets WSL’s reasonable business needs for the
Services or Service Components at WSL Top Nominated Accounts within 10 hours of
the occurrence of a Disaster but, in any event, shall restore the Services and
Service Components within 30 days of each occurrence. If, despite its best
commercial efforts, SITA is unable to institute a back-up service in accordance
with Section 2.14(b)(viii), WSL may purchase an alternative service from
an alternative provider, and SITA shall not charge WSL to connect, commence or
terminate any alternative service obtained under this
Section 2.14(b)(viii). If the Services and Service Components are not
restored within 30 days of the occurrence of the Disaster, WSL shall be
entitled to discontinue the affected Service or Service Component(s) without
liability in accordance with Section 14.3(a)(i) (Partial Discontinuance).

 

2.15.                     Prevention of Unauthorized Use.

 

(a)                                  General
Abuse of Services.

 

WSL
and SITA shall reasonably cooperate in efforts to prevent and cure unauthorized
use of the Services provided hereunder by expeditiously informing each other of
suspected abuse and, when known, the identity of the responsible individuals.
SITA shall provide reasonable assistance to WSL upon request in its efforts to
minimize ongoing misuse or abuse of the Services.

 

(b)                                 Cooperation
in Prosecution of Offenders.

 

SITA
and WSL shall, upon request, provide reasonable assistance to each other in the
preparation and presentation of relevant information to officials of any
nationality or jurisdiction for the purpose of prosecuting those individuals
responsible for the abuse or misuse of Services. The Parties shall also provide
reasonable assistance to each other in all legal actions that one or both of
them may bring against third parties responsible for the abuse or misuse of
such Services.

 

30

 

ARTICLE 3  SITA STAFFING

 

3.1.                            Adequate Personnel.

 

(a)                                  SITA
shall ensure that an adequate number of appropriately qualified and trained
personnel are employed and available at all times to provide and support WSL’s
use of the Services and for SITA to perform the Services in accordance with the
terms of this Agreement (“SITA Service Personnel”). SITA shall provide for
WSL’s account the personnel in the countries (and with the level of dedication)
set forth on Attachment KP. SITA shall designate one SITA employee located in
the United Kingdom (the “Account Manager”) to be located at the SITA offices at
Capital Place, London and shall designate sufficient resources in other
locations to serve WSL’s account (and keep WSL apprised thereof) for each
country. SITA shall also designate a Business Solutions Manager and Customer
Project Manager to serve the WSL account, The Account Manager and Customer
Project Manager shall be based in the United Kingdom and shall dedicate 100
percent of their working time to servicing the needs of WSL. The Business
Solutions Manager shall also be based in the United Kingdom and shall be
dedicated to servicing the needs of WSL. SITA shall appoint and manage the SITA
Service Personnel including such personnel as shall be reasonably necessary to
be on-site at each Installation Site. SITA shall notify WSL as soon as possible
after dismissing or reassigning any of the Key SITA Personnel whose normal work
location is at an Installation Site. SITA shall not, without WSL’s prior
consent, which consent shall not be unreasonably withheld, reduce the number of
SITA Service Personnel in respect of any implementation or repair of the
Services or Service Components at an Installation Site until such time as the
Services or Service Components have been deemed to be accepted by WSL in
accordance with Attachment IP. SITA shall provide to WSL the names, addresses,
phone and pager numbers for Key SITA Personnel upon their assignment to WSL’s
account. If SITA Service Personnel are reassigned during the execution of a
special project or if any Key SITA Personnel are replaced prior to the end of
the Term, SITA shall ensure a smooth transition, including cooperation between
the replaced and the newly assigned personnel or, where appropriate, an overlap
in the assignment of such personnel to WSL.

 

(b)                                 WSL
may notify SITA in writing, specifying the applicable details, when it finds
any SITA Personnel unacceptable for any reason that is lawful in the subject
jurisdiction, including WSL’s determination that he or she is not qualified to
perform the work to which he or she is assigned. Upon receipt of such notice
SITA shall, within five Business Days, review the matter with WSL and shall
take appropriate corrective action to resolve the matter. If the matter is not
resolved to WSL’s reasonable satisfaction within 30 days, SITA shall remove
such SITA Personnel off of WSL’s account.

 

3.2.                            Key SITA Personnel.

 

(a)                                  Upon
request, WSL shall have the right to interview and express its preferences with
respect to the assignment by SITA of any individuals to Key SITA Personnel
positions, which, as of the Effective Date, consists of the SITA Project
Director, the Communications Operations Manager (“COM”), the Account Manager
and four Service Delivery Officers (“SDOs”) as set forth in Attachment KP. SITA
agrees to accommodate WSL’s preferences, where possible, provided that doing so
does not obligate SITA to commit an

 

31

 

unlawful act in any jurisdiction or contravene its own employment
practices and policies. At WSL’s request and subject to SITA’s employment
practices and policies and the applicable provisions of the collective
bargaining or other agreements by which SITA is bound and to applicable law and
regulation, SITA shall provide WSL with the resumes and work histories of Key
SITA Personnel or persons whom SITA intends to designate as Key SITA Personnel.
WSL shall treat such work histories and resumes as SITA Confidential
Information and return such work histories and resumes to SITA, upon SITA’s
request. SITA shall notify WSL in advance of (and in all cases promptly upon
receipt of information concerning) a reassignment or departure of any person
assigned to a Key SITA Personnel position, so that WSL has an opportunity to
exercise its interview and preference rights with respect to the replacement.
Subject to any delays caused by WSL’s exercise of its interview and preference
rights, SITA shall promptly fill vacancies in the Key SITA Personnel positions.

 

(b)                                 Prior
to the latter of the end of the 12th month after the Effective Date or
completion of the Implementation Plan set forth in Attachment IP, SITA shall
not, without good cause and consistent with SITA employment policies and legal
obligations, make any substitutions or eliminate any Key SITA Personnel without
WSL’s consent, which consent shall not be unreasonably withheld, unless such
substitution or reassignment is necessitated by bona fide promotion, cause,
illness, death, termination of employment, or circumstances beyond SITA’s
reasonable control. If any of these events shall occur, SITA shall promptly
notify WSL in writing. After the end of the 12th month after the
Effective Date or completion of the Implementation Plan set forth in Attachment
IP, whichever occurs last, SITA shall use all reasonable efforts to minimize
substitutions or eliminations of the Key SITA Personnel.

 

3.3.                            SITA Project Director and Account
Manager.

 

(a)                                  Subject
to Section 3.3(c), the SITA Project Director, until the Initial
Implementation is complete, and the SITA Account Manager thereafter (“SITA
Representative”) and WSL’s Director of International Technology shall act as
the primary liaisons between the Parties and assume overall responsibility for
the coordination and management of each Party’s performance under this
Agreement, The SITA Representative shall be dedicated to the provision of
Services to WSL and, unless otherwise agreed, shall be located at a SITA office
within five kilometers of WSL’s current London location and will be backed-up
by a contingent based in the United States. The SITA Representative and WSL’s
Director of International Technology shall have direct access to the officers
or other key decision-makers in his or her respective organization, and shall
call upon the experience, expertise and resources of such organization to
ensure proper performance of this Agreement. The SITA Representative shall be
among the Key SITA Personnel.

 

(b)                                 Subject
to and in conformity with this Agreement and all applicable laws and
regulations, the SITA Representative shall, either directly or through one or
more designees, (i) be authorized or obtain authorization to discuss, review
and negotiate modifications of installation intervals, maintenance response
times, priorities for the restoration of interrupted Service Components and
other Service Levels/Performance Specifications by which the Services shall be
measured and managed; (ii) meet regularly with designated WSL representatives
to review SITA’s performance (including reviewing SITA’s performance statistics
and reconciling WSL’s and SITAs records relating to Service Levels/Performance
Specifications), coordinate the

 

32

 

planning, implementation, provision, management, progress reporting and
acceptance testing of the Services, discuss changes in the pricing of Services,
and discuss WSL’s future Service requirements; (iii) ensure that SITA Personnel
are available as needed at all times and are adequate in number and quality;
(iv) ensure that SITA Personnel are provided the tools, training and support
necessary to properly perform their obligations in relation to the provision of
Services; and (v) supervise SITA Personnel and

 

(c)                                  SITA
shall provide a full time Project Director who will work with the SITA Account
Manager until the final Installation Site on the Implementation/Transition Plan
is brought into service. The Project Director shall act as SITA’s primary
contact until the Initial Implementation is complete.

 

(d)                                 The
Project Director and the resident Service Delivery Officer (“SDO”) shall attend
progress reporting meetings with WSL’s Director of International Technology,
which will be held at least once a month for the purpose of hearing from SITA’s
Project Director reports on, reviews or requests for approval concerning, such
matters as the following:

 

(i)                                     SITA’s
written progress report;

 

(ii)                                  the
overall implementation/Transition Plan in accordance with implementation of the
Installation Sites;

 

(iii)                               amendments
to the Implementation/Transition Plan as necessary in accordance with Section 2.4(g)
(Orders for and Changes to the Services);

 

(iv)                              coordination
with WSL personnel located at the Installation Sites of the arrangements for
the site surveys, if required, and the subsequent equipment installation
activities at the Installation Sites, as specified in Attachment IP;

 

(v)                                 the
progress of the Installation Site preparation activities, such as the provision
of power, and installation of air conditioning equipment;

 

(vi)                              the
progress of SITA’s site activities, such as the installation of equipment and
connection of circuits;

 

(vii)                           processing
requests for Changes; and

 

(viii)                        coordination
of the acceptance testing of the Services at each Installation Site.

 

ARTICLE 4  ADDITIONAL SERVICES

 

4.1.                            Additional Services.

 

(a)                                  SITA
shall inform WSL of SITA’s existing, planned or announced plans for, or the
existence of, any Additional Services offered by SITA (or by another provider
but available through SITA) that it believes WSL might wish to consider
procuring. WSL may

 

33

 

request SITA to provide additional information regarding an Additional
Service or to provide such Additional Services.

 

(b)                                 SITA
shall consider in good faith any request by WSL for any Additional Service and
shall inform WSL in writing within 10 Business Days of the receipt of such
request whether it is willing to develop and implement the requested Additional
Service and, if not, the reasons why.

 

(c)                                  Within
20 Business Days, or as may be otherwise agreed in writing between the Parties
prior to the end of such 20 Business Day period, following its receipt of a
request by WSL for information regarding an Additional Service and if SITA
agrees to make such Additional Service available, SITA shall provide WSL with
(i) the nonrecurring charges, if any, and the net change in recurring Charges
associated with the Additional Service (including a highlight of cost benefits
WSL would realize by implementing the Additional Service) and any other costs
or charges associated with the purchase of the Additional Service; (ii) the
projected features and performance specifications of the Additional Service;
(iii) the projected installation interval for the Additional Service; (iv) the
effects, if any, of the Additional Service on the existing Services; (v) the
effects, if any and to the extent determinable by SITA, of the Additional
Service on WSL’s telecommunications network capabilities; (vi) whether there is
any reason such Additional Service may not lawfully be provided to WSL under
this Agreement; and (vii) any pending actions of the kind described in
Section 9.3 (indemnification; Defense) with respect to such Additional
Service of which SITA is aware. If SITA cannot reasonably provide any of the
feasibility, cost or other information required by this Section 4.1(c) to
WSL within 20 Business Days, or as may be otherwise agreed in writing between
the Parties prior to the end of such 20 Business Day period, after its request
under Section 4.1(b), SITA shall so state in its written acknowledgment, and
SITA and WSL shall develop a schedule for development and delivery of the
information.

 

(d)                                 SITA
may, from time to time, permit WSL to participate in evaluation programs for
new technologies and services, at no charge to WSL, and WSL may, from time to time,
request that SITA cooperate in the testing and deployment of new features,
functions, technologies or applications conceived or developed by WSL at no
charge to SITA. Where SITA agrees to make available an Additional Service to
WSL, SITA shall permit WSL to test and evaluate such Additional Services for a
reasonable charge and for a reasonable period of time.

 

4.2.                            Obligations with Respect to Additional
Services.

 

(a)                                  SITA
shall implement an Additional Service only upon receipt of a New Order from WSL,
acceptance thereof by SITA and the satisfaction of any applicable legal
requirements. SITA shall not implement any Additional Service that SITA has
indicated, pursuant to Section 4.1(c) (Additional Services), may adversely
affect the price or performance of any Service Component unless WSL
acknowledges and expressly consents in writing signed by the WSL Project
Manager to such adverse effect. SITA shall continue to provide any Service
Components in relation to which WSL has not consented to degraded performance
in accordance with the requirements of the Agreement unless and until otherwise
agreed by the Parties in writing.

 

34

 

(b)                                 The
Parties shall mutually agree upon the Charges for Additional Services (which
shall reflect prices and discounts that are competitive and commensurate with
the business relationship between the Parties as set forth in this Agreement).

 

(c)                                  Upon
their installation and acceptance, Additional Services shall be considered
Services for all purposes under this Agreement, including calculation of WSL
Purchases, and the provision of such Additional Services shall be governed by
this Agreement.

 

4.3.                            Discontinued Services.

 

If
SITA ceases making generally available to its customers a service or service
component that is a Service or Service Component hereunder (a “Discontinued
Service”), SITA shall use all reasonable efforts to provide a substitute for
such Discontinued Service for the remainder of the Term. Such substitute may be
provided either through SITA’s own facilities or through facilities or services
procured from another vendor, and shall include features and functions
equivalent to, and be offered at Charges equal to, those of the discontinued
Service as at the point in time that the Discontinued Service is no longer
available to WSL. Only where SITA fails to provide a substitute for such
Discontinued Service shall WSL have the right to reduce the Minimum Annual
Commitment in accordance with Section 2.3(c) (Minimum Annual Commitment).
This shall be WSL’s sole and exclusive remedy with respect to Discontinued
Services.

 

4.4.                            Service Upgrades.

 

(a)                                  After
the implementation of a Mandatory Service Upgrade in accordance with the
provisions of Section 2.6 (Redesigns and Modifications to the Network),
the upgraded Services will continue to conform to or exceed the applicable
Service Levels/Performance Specifications, except as otherwise expressly agreed
by the Parties in writing.

 

(b)                                 SITA
shall make Service Upgrades available to WSL at no additional charge, and WSL
may elect whether and when to accept an Optional Service Upgrade, WSL’s
decision to forego an Optional Service Upgrade shall not relieve SITA of its
obligations to WSL with respect to the Service Levels/Performance Specifications
applicable to the upgraded Service.

 

(c)                                  SITA
shall notify WSL of any revision, improvement, enhancement, modification or
addition to a Service or Service Component (including increases in the
functionality or improvements in performance) that is developed by or for SITA
(or a SITA Agent) and is made available by SITA to its customers comparable to
WSL at an additional charge. Such revisions, improvements, enhancements,
modifications and additions shall be treated as Additional Services under this
Agreement.

 

4.5.                            Amendments to Service
Levels/Performance Specifications.

 

SITA
shall provide proposed amendments to the Service Levels/Performance
Specifications that, to SITA’s knowledge after reasonable inquiry, fully and
accurately, set forth the changes thereto occasioned by the implementation of
each Optional Service Upgrade that WSL chooses to have implemented and
Additional Service, and WSL may negotiate such

 

35

 

amendments with SITA. Amendments shall be incorporated into the Service
Levels/Performance Specifications upon mutual agreement of the Parties, and
SITA shall not implement any Optional Service Upgrade or Additional Service
prior to such agreement being reached.

 

ARTICLE 5  CHARGES AND PAYMENTS

 

5.1.                            Charges.

 

(a)                                  The
Charges for the Services and Service Components shall be based upon the type of
Service received by WSL and not upon the manner in which SITA chooses to
provide the Service (including the technology in the SITA Backbone Network).
WSL shall pay the Charges set forth in Attachment RC for Services and Service
Components specifically identified in such attachment. For Services of the kind
set forth on Attachment RC (e.g., X.25, Frame Relay Service) for which there is
no Rate and Charge specified at a particular geographic location to which WSL
seeks to extend the Services (e.g., Saudi Arabia), SITA shall charge WSL those
rates and charges agreed by the Parties for New Services in accordance with
Section 2.4(a) (Orders for and Changes to the Services). For Services of
different kinds than those set forth on Attachment RC, SITA shall charge WSL
the Rates for Additional Services in accordance with Section 4.2(b)
(Obligations with Respect to Additional Services). Subject to any adjustments or
other charges specifically permitted or required in this Agreement, these
Charges set forth in Attachment RC constitute the totality of charges for which
SITA may invoice WSL in connection with performance of SITA’s obligations and
the provision of Services under this Agreement.

 

(b)                                 Except
as specifically agreed in writing by WSL or specifically and expressly provided
for in this Agreement, all costs associated with providing the Services,
including the support required to fulfill SITA’s obligations under this
Agreement relating to all Installation Sites during the Term of this Agreement,
shall be assumed by SITA and are included as part of the Charges. Furthermore,
it is understood and agreed by the Parties that all of SITA’s activities
necessary or customary in connection with providing the Services will be
included in such Charges.

 

(c)                                  SITA
shall provide Services at no charge for the first 30 days after a
newly-installed Service Component that is transitioned to SITA from an
alternate provider is deemed to be accepted by WSL in accordance with
Attachment IP. SITA agrees to waive all charges for SITA’s design and testing
in connection with Services and, Service Upgrades. SITA shall also waive all
installation charges (except Access Provider pass-through charges as described
below) for any Service Component or part thereof (e.g., port, PVC, SVC) that
remains in place for the In-Service Period. If the Service Component (or part
thereof) is discontinued prior to the end of the In-Service Period other than
for cause, at the end of the Term or to replace the Service with another
Service, SITA may charge WSL the installation charge for the Service Component
at the time of discontinuance. The In-Service Period for Frame Relay Service is
12 months; the In-Service Period for ALC and X.25 Service is three months.

 

(d)                                 All
WSL Purchases paid by WSL to SITA in accordance with this Agreement, shall
contribute to the calculations of the discount in Exhibit Part Two of the
Agreement for Telecommunications Services between SITA and WORLDSPAN, L.P.
effective

 

36

 

April 1, 1997 and it is understood and agreed by WSL that such
discount shall not be applied to any of the Services or Service Components
under this Agreement.

 

5.2.                            Mid- Term Review.

 

(a)                                  The
Parties acknowledge that regulatory and legislative actions and other
technological or marketplace developments may affect the continued
competitiveness of the Charges for the Services. Accordingly, at WSL’s option
the Parties agree to meet 90 days prior to the second anniversary of the
Effective Date to discuss and seek in good faith to determine whether (and, if
so, what) changes to the rates or Charges or customer commitments are
appropriate by virtue of such technological or marketplace developments. At
this meeting the Parties, acting in good faith, will seek to determine by
mutual agreement whether (and, if so, what) changes to the Charges are
appropriate by virtue of such developments, in order to preserve for each Party
the expected benefit of, and the intent of the Parties with respect to, the
rates and Charges in this Agreement, taken as a whole. The intent of the
Parties is that the Charges in this Agreement, taken as a whole, remain
competitive throughout the Term with the rates and charges available in the
marketplace for telecommunications services comparable to those used by WSL
from a technically qualified service provider that is able to provide such
services throughout the geographic regions in which WSL operates. Subject to
SITA’s or WSL’s obligations of confidentiality owed to third parties and
excluding SITA’s or WSL’s internal proprietary information, the Parties agree
to provide each other (in connection with this determination) with pricing and
other relevant information to which they have access, to undertake any
reasonable analysis, and to negotiate in good faith.

 

(b)                                 If
the Parties determine that changes in the Charges are appropriate, SITA will,
to the extent required by law to offer such rates under tariff, file revisions
to its tariffs or take such other actions as are necessary to implement any
such changes and will diligently seek to make them effective as soon as
reasonably practicable following the Parties’ agreement to such changes, but in
no event later than the second anniversary of the Effective Date immediately
following institution of a review under this Section 5.2. SITA shall take
all appropriate action to implement the agreed reductions to the fullest extent
permitted by law and regulation (e.g., by credits against the Charges paid for
Services in countries where such credits are permitted).

 

5.3.                            Credits for Delays and Interruptions.

 

SITA
acknowledges that, in the event of a Delay or Interruption, WSL will suffer
damages, the amount of which cannot easily be determined, and WSL acknowledges
that, in the event it causes a delay, SITA will suffer damages, the amount of
which cannot easily be determined. The Parties agree that the Service
Credits/SCUs set forth in Attachment SLA are reasonable good faith estimates of
the damages that the other Party would suffer in such event, and that those
Service Credits/SCUs, along with the remedies set forth in Sections 2.3
(Minimum Annual Commitment) 14.1 (Termination by WSL), and 14.3 (Partial
Discontinuance), where applicable, are considered adequate remedies by the
affected Party for such damages, are not a penalty and shall constitute the
affected Parts sole remedies with respect to such events and any other act or
omission to act for which Service Credits/SCUs are provided under Attachment
SLA.

 

37

 

5.4.                            Invoices.

 

(a)                                  SITA
shall provide electronic invoices by the tenth (10th) day of each month and
hardcopy invoices by the fifteenth (15th) day of each month for Services
provided hereunder two months preceding the month in which the invoice is
provided to WSL, at the addresses, in the form and media, and with the level of
detail, specified in Attachment BI. At a minimum, SITA shall provide invoices
with the same level of detail as the invoices provided by SITA to WSL as of the
Effective Date and shall provide all sufficient levels of detail to track the
Charges to the Service Components provided at each Installation Site and
back-up documentation (e.g., a copy of the underlying invoice) for all actual
expenses paid by SITA to an Access Provider that SITA is permitted to pass
through to WSL under this Agreement. As a general matter and as further
described in Attachment BI, SITA shall provide WSL with a single, centrally
billed invoice listing all charges in U.S. dollars for the Services rendered.
In addition, SITA shall provide each installation Site with a separate invoice
(“the Shadow Bill”), listing that Installation Site’s charges (including
VAT/GST to the extent applicable) in the local currency of the country where
the Installation Site is located. All charges identified in the Shadow Bill are
for informational purposes only and will not be paid by the individual
Installation Site, The charges listed in the Shadow Bill shall be included in
the single invoice presented to WSL for centralized payment. Subject to
Section 2.1(e) (Agreement to Provide), WORLDSPAN Services Limited shall be
financially liable for the provision of Services to such Installation Sites.
SITA may modify the form, but not the media or content, of the invoices on 90
days prior written notice to WSL. SITA shall accommodate WSL’s reasonable
requests for changes to the form or content of such invoices. An invoice that
does not comply in all material respects with the requirements as to content
set forth in Attachment BI shall not be deemed received under
Section 5.4(d), Invoices shall reflect any adjustment to or change in the
applicable Charges implemented during the period covering the invoice.

 

(b)                                 SITA
shall apply any discounts due and credits applicable hereunder within the
second invoice following WSL’s eligibility therefore, provided that the
application of such discounts in this manner shall not affect the effective
date of such discounts and SITA shall provide a credit on such second invoice
equal to the difference between what SITA billed WSL and what SITA should have
billed WSL had the discounts been applied to the invoice immediately upon WSL’s
eligibility therefore. In the event that WSL determines that a credit should
have been applied to a particular invoice, it shall notify SITA of the missing
credit in writing and shall be entitled to withhold the amount of the credit
from its current payment. In the event that SITA disputes the amount withheld
by WSL, the parties shall meet to resolve their differences on the amount, if
any, of the credit. If the parties cannot agree on the amount of the credit,
they shall resolve their dispute in accordance with Section 15.8 (Dispute
Resolution) and Section 15.9 (Arbitration). WSL’s payment of an invoice
without withholding shall not be deemed an acceptance of the invoiced amounts,
and, subject to Section 5.4(f), WSL may at any time during the Term
dispute Charges for which it was invoiced. In addition to the monthly billing
reviews described in Section 5.5(a) (Billing Reviews and Audits), a
reconciliation and verification of such discounts and credits shall be
conducted semi-annually.

 

(c)                                  SITA
shall bill WSL monthly at the address and in the manner (e.g., in advance or in
arrears) designated in Attachment BI. All discounts established in Attachment
RC

 

38

 

shall be credited on the invoices containing the charges against which
such discounts are calculated.

 

(d)                                 All
items on an invoice that are not the subject of a bona fide dispute shall be
due and payable by WSL within (i) 30 days after WSL’s receipt of an invoice
therefore that complies in all material respects as to content with, and is
substantially similar in form to, Attachment BI, and (ii) 60 days after WSL’s
receipt of its first invoice that complies in all material respect as to
content with, but is substantially different in form from, Attachment BI (in
either case the “Due Date”).

 

(e)                                  WSL
shall pay all amounts due SITA pursuant to Section 5.4(d) in United States
dollars and shall convert all other currencies using the then current published
monthly International Association of Travel Agencies (“IATA”) rates. SITA shall
convert the Shadow Bills using this currency exchange rate as well. If at any
time during the Term any foreign law, regulation or practice prohibits or
significantly impedes SITA’s ability to receive United States dollars in
payment of its foreign currency bills to WSL, the Parties will negotiate in
good faith to develop a mutually acceptable solution. Any actual expenses paid
by SITA to an Access Provider that SITA is permitted to pass through to WSL
under this Agreement shall be converted by SITA to United States dollars and
included in WSL’s invoices shall be converted as prescribed by this
Section 5.4(e).

 

(f)                                    If
WSL, in good faith, disputes the accuracy or legitimacy of any SITA fees,
charges, expenses or other amounts payable under this Agreement, it shall
notify SITA (in writing) of such dispute prior to the Due Date (if WSL is
withholding payment of the disputed amounts) or within 12 months of its receipt
of the invoice containing the disputed item (if WSL is contesting previously
paid amounts). WSL shall include in such notice the basis for the dispute in
sufficient detail to understand and address the issue(s). Billing disputes
shall be resolved pursuant to Section 15.8 (Dispute Resolution) and
Section 15.9 (Arbitration) with respect to resolution of disputes arising
out of billing reviews. SITA shall not deny or restrict Services during the
pendency of a good faith dispute because of such pendency. WSL shall not
withhold payment with respect to any portion of Charges not subject to a bone
fide dispute.

 

(g)                                 SITA
shall promptly credit to WSL any payment made to which SITA is not entitled
hereunder, shall apply such credits against charges on invoices rendered to WSL
and, if on the final invoice provided WSL for Services purchased hereunder,
there are not sufficient charges against which to credit the over payment, SITA
shall refund the amount of such overpayment net of any credits provided to WSL
against its invoices. In the event that SITA fails to apply a credit within the
second invoice following SITA’s receipt of WSL’s notice that such application
or issuance is past due, such amounts shall be deemed subject to a bone fide
dispute.

 

(h)                                 SITA
shall apply the Charges, discounts, taxes and any credits or adjustments in a
timely and accurate manner. SITA shall not bill WSL, and WSL shall not be
required to pay, for any Services provided more than 12 months before the date
of the invoice reflecting such charge.

 

39

 

5.5.                            Billing Reviews and Audits.

 

(a)                                  Monthly
Billing Reviews.

 

(i)                                     SITA
and WSL shall review bills for Services monthly and shall develop a detailed
summary of the results, including exception reports and errors. SITA shall
reconcile all errors in its bills by debiting or crediting WSL with the
difference between the amounts paid by WSL during the period covered by the
billing review and the amounts that should have been invoiced. Such debit or
credit shall be reflected within the second bill issued following completion of
the monthly billing review.

 

(ii)                                  In
the event that SITA and WSL cannot reconcile an invoice within 10 days after
their monthly meeting, any unresolved amounts shall be deemed subject to a bone
tide dispute, and WSL shall be entitled to withhold from its payment such
unresolved amounts (but only to the extent of the amounts remaining in dispute)
until resolution of the dispute.

 

(iii)                               Any
disputes concerning the results and recommendations of a billing review shall
be referred to the SITA Project Manager and the WSL Project Manager for
resolution. If they cannot resolve such dispute, the unresolved matters shall
be escalated by the Parties for prompt resolution. Either Party may invoke the
provisions of Section 15.8 (Dispute Resolution) and Section 15.9
(Arbitration).

 

(b)                                 Audits
and Inspections.

 

(i)                                     Subject
to SITA’s reasonable security requirements and Section 5.4(f) (Invoices),
WSL may only employ the assistance of one of the following entities, Arthur
Andersen, KPMG International, PricewaterhouseCoopers, Deloitte & Touche LIP
or Ernst & Young LLP, any successors thereto or, with SITA’s consent, which
shall not be unreasonably withheld, other auditors (“WSL’s agents”) to audit
SITA’s books, records and other documents and conduct an inspection of the
Services and premises of SITA to assess the accuracy of SITA’s invoices and its
compliance with the Service Levels/Performance Specifications no more than once
in each year of the Term. SITA shall provide WSL’s agents access to all
information relevant to the provision of Services under this Agreement, but neither
WSL nor WSL’s agents will have access to information regarding SITA’s provision
of services to other customers. SITA shall exercise reasonable efforts to
permit WSL’s agents to conduct a similar audit and inspection of SITA Agents.
WSL shall cause any WSL agent retained for this purpose to execute a
non-disclosure agreement in favor of SITA with requirements at least as
stringent as those contained in the form of agreement set forth in Attachment
ND or such other non-disclosure agreement as the Parties agree. Such audit or
inspection shall take place at a time and place agreed upon by the Parties, and
shall commence no later than 30 days after notice thereof to SITA. WSL shall
have no right to audit SITA except through the services of a WSL agent.

 

(ii)                                  SITA
shall promptly correct any failure to comply with this Agreement that is
revealed by an audit, including making refund of any overpayment by WSL in the
form of a credit within the second invoice after the Parties have agreed upon
the accuracy of the audit results. Any disputes concerning audit results shall
be referred to the Parties’ Project

 

40

 

Managers for resolution. If these individuals cannot resolve the
dispute, the dispute(s) shall be escalated in accordance with Section 15.8
(Dispute Resolution) and Section 15.9 (Arbitration) for prompt resolution.

 

(iii)                               WSL
shall provide SITA with reasonable advance notice of any audit or inspection.
SITA shall cooperate fully in any WSL audit or inspection, providing WSL’s
agent reasonable access to: (A) any and all SITA Personnel, business premises
from which Services are provided and (B) SITA’s books, records and other
documents reasonably necessary to assess the accuracy of SITA’s invoices and
SITA’s compliance with the Service Levels/Performance Specifications. To the
extent that the books, records, and other documents described in the preceding
sentence are located at business premises or sites other than SITA’s facilities
in its principal place of business in the United States, SITA shall make
arrangements to provide WSL’s agent with those books, records and other
documents in its principal place of business in the United States or such other
location as the parties mutually agree. In the event WSL determines that its
audit cannot be successfully conducted without access to the remote locations
from which Services are being provided, SITA shall provide WSL’s agent full
access to the remote locations, SITA shall also cooperate fully in
coordinating, as necessary, with SITA Agents to provide WSL’s agent with
comparable access to SITA Agents’ personnel, business premises, books, records
and other materials that are germane to the subject of the audit or inspection.
SITA may redact from its books, records and other documents provided to WSL’s
agent any information that reveals the identity or confidential information of
other customers of SITA or SITA Confidential Information that is not relevant
to the purposes of the audit.

 

(iv)                              WSL
may audit SITA’s books and records twice during any Contract Year if a previous
audit found (A) previously uncorrected net variances or errors in invoices in
SITA’s favor with an aggregate value of at least two percent of the amounts
payable by WSL for Services provided during the period covered by the audit, or
(a) material variances in SITA’s performance from applicable Service
Levels/Performance Specifications.

 

(v)                                 Audits
and inspections shall be at WSL’s expense, subject to reimbursement by SITA for
the actual costs of conducting the audit, not to exceed $50,000, if an audit
finds variances in SITA’s (or one or more of SITA Agents’) performance from the
requirements hereof that would: (A) give rise to a right of termination of the
Agreement without liability under Section 14.1(a)(ii) (Termination by
WSL), or (B) require a correction or adjustment in the Charges or in any
invoice paid or payable by WSL hereunder by an amount that is greater than two
percent of the aggregate charges for the Services during the period covered by
the audit.

 

(vi)                              If
any audit by an auditor designated by WSL in accordance with
Section 5.5(b)(i) or a regulatory authority results in SITA being notified
that it or SITA Agents are not in compliance with any law, regulation, or
generally accepted accounting principles relating to the Services, and SITA has
not placed the audit results in dispute in accordance with Section 15.8
(Dispute Resolution Process), SITA shall, and shall cause SITA Agents to, take
actions to comply with such audit. SITA shall bear the expense of any such
response that is required by a law, regulation, or accounting requirement
relating to SITA’s business or necessary due to SITA’s noncompliance with any
law, regulation or accounting requirement imposed on

 

41

 

SITA. Contested audit results shall he escalated in accordance with
Section 15.8 (Dispute Resolution) and Section 15.9 (Arbitration).

 

(vii)                           If any
audit discloses (A) material variances from applicable Service
Levels/Performance Specifications in SITA’s (or one or more of SITA Agents’ or,
solely with respect to TNPA, Access Providers’) performance or (B) the need for
adjustments in SITA’s bills, the audit results and recommendations shall be
referred to the Parties’ Project Managers for resolution. If the Project
Managers cannot, within 30 days of their receipt of such audit, resolve any
dispute over the results of such audit and agree upon appropriate action to be
taken in light thereof, any unresolved matters shall be escalated in accordance
with Section 15.8 (Dispute Resolution) and Section 15.9 (Arbitration)
for prompt resolution. Upon the discovery of overcharges not previously
reimbursed to WSL or the resolution of disputed audits, SITA shall promptly
reimburse WSL the amount of any overpayment in the form of a credit to WSL on
the invoice within the second billing cycle after WSL and SITA have agreed upon
the accuracy of the audit.

 

(viii)                        At no
additional charge to WSL, SITA shall: 
(A) retain records and supporting documentation sufficient to reasonably
document the Services and Charges paid or payable by WSL under this Agreement
for at least five years after termination or expiration of this Agreement, and
(B) upon notice from WSL, provide WSL and its designees with reasonable access
to such records and documentation.

 

5.6.                            Taxes.

 

(a)                                  All
Charges for Services are exclusive of, and WSL agrees to pay, sales, gross
receipts, use, excise, utility, value added taxes and other governmental
imposts, levies and duties or similar charges lawfully levied by a duly
constituted taxing authority against or upon the Services or their use by WSL
(collectively the ‘Taxes”). In the alternative, WSL will provide SITA with
validly executed certificates evidencing WSL’s exemption from payment of or
liability for such taxes, in which case SITA agrees to recognize the claimed
exemption from WSL from such taxes upon its receipt of such certificate to the
extent provided by applicable law. In the event such certificate is deemed
invalid, WSL agrees to indemnify and hold SITA harmless against penalties or
liabilities incurred by SITA to the extent caused by WSL’s failure to pay the
taxes.

 

(b)                                 All
other taxes, including ad valorem, income, franchise, privilege, personal
property, withholding taxes or other employment related taxes relating to
SITA’s employees or occupational taxes levied on SITA or based upon SITA’s
income and all taxes relating to SITA Agents who perform or assist in the
performance of SITA’s obligations hereunder shall be paid by SITA, and shall
not be passed through to WSL in the form of a tax or surcharge on the Services.

 

(c)                                  Further,
any taxes assessed, including a gross up thereon, on the provision of the
Services resulting from SITA relocating or rerouting the delivery of Services for
SITA’s convenience to, from, or through a location other than the Installation
Site designated to be used to provide the Services shall be paid by WSL and WSL
shall receive a credit with respect to the Charges invoiced hereunder equal to
such payments made pursuant to this Section 5.6(c).

 

42

 

(d)                                 In
the event WSL is required by the laws of any relevant tax authority to withhold
income or profits taxes from payments made by WSL to SITA hereunder, WSL will notify
SITA in writing of same and upon SITA’s request, WSL will promptly provide to
SITA tax certificates documenting remittance of such taxes to the relevant tax
authorities within 90 days from the date of the original invoice for the Taxes
from SITA to WSL.

 

(e)                                  SITA
shall collect the Taxes from WSL in the same manner it collects such taxes from
other customers in the ordinary course of SITA’s business, but in no event
prior to the time it invoices WSL for the Services for which such taxes are
levied. Any penalties imposed upon SITA resulting from any delay or failure by
WSL to pay Taxes for which it is responsible hereunder and for which SITA has
accurately and timely invoiced WSL, shall be paid by and the responsibility of
WSL. SITA shall pay and bear responsibility for any delay or failure to
invoice, or to remit to the proper taxing authorities, those Taxes to be
collected by SITA from WSL hereunder. SITA shall clearly identify all Taxes by
taxing jurisdiction.

 

(f)                                    SITA
shall reasonably cooperate with WSL to lawfully minimize the Taxes. To assist
WSL in the recovery of any Taxes, SITA shall provide WSL with a VAT/GST invoice
and other reasonable and readily available information required to support such
recovery.

 

(g)                                 SITA
hereby assigns and transfers to WSL all of its rights, title or interest in any
refund of the Taxes paid by WSL. WSL may initiate and manage litigation brought
in the name of WSL to obtain refunds of the Taxes paid by WSL. SITA shall
reasonably cooperate with WSL in pursuing any refund claims for the Taxes,
including related litigation or administrative proceedings.

 

ARTICLE 6  CERTAIN RIGHTS AND OBLIGATIONS
OF SITA

 

6.1.                            Third Party Warranties.

 

SITA
shall (to the extent legally permissible) pass through to WSL and enforce on
WSL’s behalf any material rights, warranties, licenses and other benefits
accruing to it under each of SITA’s agreements with third parties participating
in or providing equipment used in the provision of Services wherever and
whenever SITA’s failure to enforce such benefits would materially and adversely
impair SITA’s ability to provide Services in accordance with the requirements
of this Agreement.

 

6.2.                            Obligation to Maintain Insurance.

 

(a)                                  Required
Insurance. At all times during the Term, SITA shall carry and maintain in each
jurisdiction in which Services are provided under this Agreement, and at its
own expense, the closest local equivalent to workers’ compensation and
employer’s liability insurance covering SITA’s employees in accordance with
statutory requirements applicable in the place where the Services are to be
provided hereunder, and such other insurance coverage as may be required by law
to insure against direct losses or damages to WSL’s personnel, customers,
property or other contractor’s personnel or property caused by SITA’s
activities. Workers’ compensation and employer’s liability insurance shall be
set at an amount of not less than $1,000,000 per occurrence. At all times
during the Term, SITA shall maintain for itself, its

 

43

 

officers, employees and any SITA Agents permitted to perform services
on behalf of SITA in accordance with this Agreement:

 

(i)                                     Public/general
liability insurance on an occurrence or claim form basis, such insurance to
insure against liability for bodily or personal injury and death and for
property damage in an amount which shall be not less than $1,000,000 per
occurrence/claim including: (A) products liability and completed operations;
(e) independent contractors liability; (c) broad form contractual liability;
(D) broad form property damage coverage; (E) extended bodily injury, incidental
medical malpractice; and (F) personal injury. Such coverage shall apply to
bodily injury and property damage liability arising from the negligence or
willful misconduct of SITA, its employees, SITA Agents or guests, and shall
include the appropriate interests of WSL as additional insured.

 

(ii)                                  All
risk property damage insurance in such amount and scope providing coverage for
physical loss, damage or destruction, the replacement, repairs or reproductions
of materials and equipment and related property, either on Installation Sites
or such other locations as may be utilized in the performances of this
Agreement, including valuable papers, records, software, media and similar
data.

 

(iii)                               Broad
form crime insurance which shall provide for loss sustained or legal
liabilities incurred by WSL by virtue of the dishonest or fraudulent acts of
SITA, its employees or SITA Agents, including coverage for forgery, alteration,
theft and computer generated fraud. Such coverage shall be obtained in a
minimum amount of $2,000,000.

 

(iv)                              Broad
form professional liability insurance which shall provide for loss sustained or
legal liabilities incurred by WSL by virtue of the negligent acts, errors and
omissions of SITA, its employees, SITA Agents under the Agreement including
loss resulting from patent or copying infringement in a minimum of $2,000,000.

 

(b)                                 Each
insurance policy required herein shall contain an agreement by the insurer(s)
that such policy shall not be canceled or amended, or any coverages reduced or
materially altered, without at least 30 days prior written notice by registered
mail to WSL at the address and to the contact specified in Section 6.2(g).
Such cancellation or alteration shall not relieve SITA of its continuing
obligation to maintain insurance coverage in accordance with this
Section 6.2.

 

(c)                                  SITA
shall be responsible for any loss within the deductible of any policy and any
insurance purchased by SITA shall be primary and non-contributory as respects
any other insurance coverage available to WSL. The purchase of the minimum
insurance shall not release SITA from any liability assumed under Agreement.
Nothing in this Section 6.2 (Obligation to Maintain Insurance) shall
expand, contract or otherwise affect the scope of SITA’s liability under this
Agreement, including inter alia Article 9 (Intellectual Property Rights
and indemnification; Software License) or Article 10 (Limitation of Liability;
Third Party Claims).

 

(d)                                 Upon
WSL’s request, SITA shall deliver certificates of insurance evidencing the
Required Insurance.

 

44

 

(e)                                  All
Required Insurance shall be evidenced by valid and enforceable policies issued
by a company or companies which are acceptable to WSL, such acceptances not to
be unreasonably withheld.

 

(f)                                    If
SITA fails to initially obtain or, thereafter, maintain any Required Insurance
pursuant to the requirements herein, WSL may (but shall not be obligated to)
purchase such insurance on behalf of SITA, in which event WSL shall deduct all
amounts incurred by WSL in placing such coverage from any payment due to SITA.

 

(g)                                 All
notices and certificates of insurance under this Section 6.2 shall be
delivered to WORLDSPAN Services Limited, care of WORLDSPAN, L.P., Treasury/Risk
Management, Attention: Risk and Treasury Analyst, 300 Galleria Parkway, N.W.,
Atlanta, Georgia 30339.

 

6.3.                            Lien Claims.

 

(a)                                  In
no event shall WSL be obligated to pay any SITA Agent or Access Provider for
claims that arise out of work contracted for by SITA and related to the
Services. SITA shall remain contractually, legally and financially responsible
and primarily liable hereunder for the performance of all obligations,
fulfillment of all terms and conditions and payment of any charges for services
rendered in connection with this Agreement by SITA Agents or Access Providers
contracted for by SITA and such entities shall have no direct or indirect
rights against WSL under this Agreement to enforce any obligations under this
Agreement, institute any legal claim or action against or including WSL arising
under or as a third party beneficiary to this Agreement. All actions taken or
not taken by SITA Agents shall be deemed taken or not taken by SITA hereunder.

 

(b)                                 If
any SITA Agent or Access Provider contracted for by SITA shall file in a county
clerk’s office a notice of intention, lien claim or stop notice with respect to
a mechanics’ lien or similar claim against WSL or where WSL may be liable on
such claim as a tenant (collectively “Lien Claim”), WSL shall promptly notify
SITA of the filing of such Lien Claim and SITA shall (i) defend and indemnify
WSL for the Lien Claim and all costs, damages, expenses and liabilities
relating to the Lien Claim (including reasonable attorneys fees), (ii) ensure
that work in progress is not interrupted by taking such appropriate steps as
are necessary to satisfy or otherwise completely resolve the Lien Claim and
(iii) either, at SITA’s sole option, (A) deliver to WSL, in a form reasonably
satisfactory to WSL, a complete release of all Lien Claims and an affidavit to
the effect that all the labor and material costs have been paid; (B) furnish to
WSL a bond in form and amount satisfactory to WSL indemnifying WSL against such
Lien Claim; or (C) enter into an agreement reasonably acceptable to WSL to
indemnify WSL against such Lien Claim and all related costs, damages, expenses
and liabilities. If any Lien Claim shall be filed subsequent to the expiration
or termination of this Agreement, SITA shall, at its sole cost, discharge such
Lien Claim within 15 days following the receipt of notice from WSL or shall
defend WSL against and indemnify WSL therefore.

 

45

 

6.4.                            Access and Security.

 

(a)                                  For
purposes of this Section 6.4, “WSL” shall include any travel agency
designated by WSL as an Installation Site for the Services. Subject to the
provisions of this Section 6.4, during regular Normal Business Hours, SITA
Personnel shall have access to WSL’s Installation Sites as is reasonably
necessary to provide the Services in accordance with the terms of this
Agreement provided that such SITA Personnel show appropriate credentials to WSL
security personnel at all WSL premises, including a photo identification badge
on which appears such SITA Personnel’s name. The SITA Personnel shall continue
to display their badge at all times while at WSL’s facilities. In the event
that SITA personnel require access to WSL facilities after Normal Business
Hours, SITA shall provide WSL with reasonable advance notice that SITA
Personnel in need of access to a particular Installation Site are in the
process of being dispatched (notice to the affected travel agency shall not constitute
notice to WSL) and shall provide in advance of the required access a list of
SITA Personnel authorized to provide the Services at the relevant Installation
Site, which list shall be maintained by SITA and provided to appropriate WSL
security personnel at such Installation Site. In an emergency situation, SITA’s
Project Director may contact WSL’s Director of International Technology to
arrange for SITA Personnel who may not already be on the aforementioned list to
be permitted access to WSL’s premises for the purpose of responding to such
emergency situation, and WSL’s Director of International Technology shall use
reasonable efforts, taking into account the emergency situation, to facilitate
the required access in such circumstances.

 

(b)                                 SITA
and SITA Personnel shall at all times comply with WSL’s reasonable Security
Requirements at all of Installation Sites, including the Security Requirements
governing the proper use, management, administration, transmission and security
of all WSL information stored on and exchanged via WSL or SITA computer systems
and networks. WSL will provide SITA with a copy of such Security Requirements
within a reasonable period prior to the Scheduled Installation Date for the
particular Installation Site.

 

(i)                                     In
support of the foregoing, SITA’s security-related responsibilities shall
include providing for and implementing any and all protective measures and
controls reasonably necessary to safeguard all WSL information, including WSL
Confidential Information with which SITA comes into contact from time to time,
whether electronically or otherwise, as a result of providing, installing, and
implementing the Services against any instances of theft or unauthorized
access, disclosure, modification, destruction, or, subject to Section 2.15
(Prevention of Unauthorized Use), use or unavailability. Such protective
measures and controls must be reasonably designed to prevent security breaches
and intrusions, including those aimed at the Network and the operations centers
thereof, WSL’s network, and any third-party network managed, administered or
controlled by SITA. SITA will assist WSL, whenever practicable, to transmit its
data in the format that WSL deems most appropriate for meeting its security
needs. SITA agrees to work with WSL’s security personnel to design and install
such firewalls as WSL deems reasonably necessary when implementing a Service
Component onto the Network that is either terminated or initiated at a non-WSL
location and maintaining all firewalls between the SITA Backbone Network and
the public Internet and Public Switched Network.

 

46

 

(ii)                                  When
deemed appropriate by WSL, WSL will notify SITA that passes or identification
cards are required, and SITA Personnel will be issued passes or identification
cards which must be presented upon request to WSL’s personnel and surrendered
promptly upon WSL’s demand or upon termination of this Agreement. Such passes
or other identification shall be issued only to persons meeting security
criteria established by WSL for such purpose.

 

(c)                                  Notwithstanding
any other provision of this Agreement to the contrary, WSL shall have the right
to refuse to issue such passes or identification cards or immediately to
terminate the right of access to an installation Site of any SITA Personnel,
should WSL determine, in its sole discretion, for any lawful reason, that such
refusal or termination is in WSL’s best interest. WSL shall promptly notify
SITA of any such refusal or termination of access, and SITA shall have a
reasonable opportunity to demonstrate to WSL that refused rights of access
should be granted or terminated rights of access should be reinstated. Any
refusal or termination of access shall remain in effect pending such
demonstration and WSL’s final determination as to the advisability of such
reinstatement. In the event that SITA Personnel are barred from an Installation
Site, the Parties shall agree upon a rescheduled Installation Date, which date
shall be as soon as reasonably possible thereafter, and which date shall be
treated as the Scheduled Installation Date for the Service at the affected
Installation Site, unless SITA had prior notice or cause to believe that
particular SITA Personnel would be barred from WSL’s premises, in which case
the time allowed under this Agreement for the performance of any services,
provision of materials or other obligations hereunder of SITA, including any
installation, repair, maintenance or similar action that such barred personnel
were to perform shall not be extended.

 

(d)                                 SITA
Personnel shall at all times act and dress in a professional manner and
consistent with local custom while on WSL’s premises.

 

6.5.                            Notification of Pending or Threatened
Non-Performance.

 

If,
for any reason, SITA discovers that it or any SITA Agents or Access Providers
shall not be able to perform obligations hereunder, SITA shall promptly notify
WSL of that fact. The notification shall be written and shall include a
detailed description of the problem, the causes of the problem and SITA’s or
SITA Agent’s or Access Provider’s contingency plan. Such notification shall not
relieve SITA of its obligations and shall not preclude any remedies available
to WSL hereunder.

 

6.6.                            SITA Equipment.

 

SITA
shall retain all right, title and interest to any and all SITA Equipment. WSL
shall use reasonable care in protecting SITA Equipment against damage or loss
while on the Installation Site, and shall reasonably promptly pay to SITA the
net book value of any lost or damaged SITA Equipment (where such loss or damage
is not attributable to SITA (including SITA Agents) or Access Providers upon
such loss or damage. This shall be SITA’s sole and exclusive remedy with
respect to any such damage or loss.

 

47

 

6.7.                            Content of Messages.

 

SITA
shall not be responsible or liable for the content of WSL information
transmitted through the Network, except to the extent that SITA modifies the
content transmitted to the recipient or where, as a result of SITA’s misdirection
of the transmission to an unintended recipient, the content becomes unlawful or
legally actionable.

 

ARTICLE 7  CONFIDENTIAL INFORMATION

 

7.1.                            Definition of Confidential
Information.

 

“Confidential
Information” means all non-public information concerning the business of
WORLDSPAN Services Limited, any WSL Affiliate, any User or other third party
doing business with any of them (including customers of WORLDSPAN Services
Limited or a WORLDSPAN Services Limited Affiliate) that SITA may obtain from any
source in the course of providing the Services (“WSL Confidential Information”)
or concerning the business of SITA and any third party doing business with SITA
that WSL may obtain from any source in the course of its use of the Services
(“SITA Confidential Information”). The terms of this Agreement and discussions,
negotiations and proposals from one Party to the other related directly thereto
shall be both WSL and SITA Confidential Information. “Confidential Information”
shall also include network designs, telecommunications usage data, pricing and
financial data, software code, the identity and configuration of
equipment/networks, optimization recommendations research, development
(including development, plans and specifications for any product or service
that is designed or modified for WSL at WSL’s request or expense irrespective
of whether such plans and specifications are completed or implemented),
strategic and other business plans, and related information. All such
information disclosed prior to the execution of this Agreement and during the
Term shall also be considered “Confidential Information.” All information that
relates to the quantity, WSL technical configuration, type, destination, and
amount of use of the Services subscribed to by WSL and all information, except
SITA’s pricing of Services, contained in bills pertaining to the Services
received by WSL from SITA shall be the Confidential Information of WSL
regardless of where it is collected or stored, and shall not be deemed the
Confidential Information of SITA. “Confidential Information” shall not include
information that: (a) is already rightfully known by the receiving Party at the
time it is obtained by said Party, free from any obligation to keep such
information confidential; (b) is or becomes publicly known through no wrongful
act of the receiving Party; or (c) is rightfully received by the receiving
Party from a third party without restriction and without breach of this
Agreement. Information equivalent to that described above that is independently
developed by a Party without using any Confidential Information of the other
Party shall not be considered Confidential Information for purposes of this
Agreement. “Person” for the purposes of this definition shall be deemed to
include natural persons as well as corporations and other entities, and
includes WSL, SITA, and SITA Agents.

 

7.2.                            Use and Protection of Confidential
Information.

 

(a)                                  Except
for any Confidential Information labeled “Trade Secret” and for which no time
limit on the confidentiality obligations hereunder shall apply, during the Term
and for a period of five years from the date of its expiration or termination
(including all extensions

 

48

 

thereto), each Party agrees to maintain in strict confidence all
Confidential Information of the other Party, including preventing disclosure to
any competitor of the other Party (known to be such after reasonable inquiry).
No Party shall, without obtaining the prior written consent of the Party with
proprietary rights thereto, use such Party’s Confidential Information for any
purpose other than for the performance of its duties and obligations under this
Agreement, enforcement of its rights under this Agreement, or for provision of
other services to such Party. Neither Party shall have intellectual property
rights of any kind or nature to the Confidential Information disclosed by the
other Party in accordance with this Article 7 or to material which is
created using such Confidential Information.

 

(b)                                 Each
Party may produce extracts and summaries of the other Party’s Confidential
Information consistent with such Party’s permitted use of Confidential
Information. Each Party shall use, and shall take reasonable steps to arrange
for other persons authorized to receive the other Party’s Confidential
Information to use, at least the same degree of care to protect the other
Party’s Confidential Information as it uses to protect its own Confidential
Information.

 

(c)                                  The
provisions of this Section 7.2 shall substitute for and supersede the
provisions of any non-disclosure forms that SITA generally requires customers
to execute prior to such disclosures.

 

7.3.                            Disclosure of Confidential/
Information to Employees and Others.

 

Notwithstanding
Section 7.2 (Use and Protection of Confidential Information), any Party
may disclose Confidential Information to:

 

(a)                                  its
employees and the employees of its Affiliates or Users on a need-to-know basis
or others specifically permitted to perform services hereunder, provided that
the Party has taken reasonable steps to ensure that such Confidential
Information is kept strictly confidential consistent with the confidentiality
obligations imposed hereunder, including instructing such employees not to
sell, lease, assign, transfer, use outside their scope of employment or reveal
any Confidential Information without the consent of the Party whose
Confidential information is involved, and obtaining the written agreement of
its employees to conform to the requirements of this Article 7. Such
written agreement need not be specific to this Agreement so long as its
requirements are at least as stringent as those contained in the form of
agreement set forth in Attachment ND, unless otherwise agreed by the Parties;

 

(b)                                 its
legal counsel, auditors and consultants, except those consultants which are
direct competitors of the other Party, provided that the Party disclosing
Confidential Information under this Section 7.3(b) shall require the
execution by its auditors and consultants of a non-disclosure agreement with
requirements at least as stringent as those contained in the form of agreement
set forth in Attachment ND, unless otherwise agreed by the Parties;

 

(c)                                  employees,
agents and representatives of the Party whose Confidential Information is
involved;

 

(d)                                 its
agents, including in the case of WSL, any agent involved in the management or
maintenance of the Services, specifically permitted to perform its services or
its

 

49

 

obligations hereunder but only on a need-to-know basis, provided that
the Party disclosing Confidential Information under this Section 7.3(d)
shall require the execution by the party receiving the confidential information
a non-disclosure agreement with requirements as least at stringent as those
contained in the form of agreement set forth in Attachment ND, unless otherwise
agreed by the Parties:

 

(e)                                  subject
to the prior written consent of the Party whose Confidential Information is
involved, other persons (including contractors, landlords or facility managers)
in need of access to such information for purposes specifically related to a
Party’s exercise of its rights or performance of its responsibilities under
this Agreement, provided that the Party disclosing Confidential Information
under this Section 7.3(e) shall require the execution by the other person
of a non-disclosure agreement with requirements at least as stringent as those
contained in the form of agreement set forth in Attachment ND, unless otherwise
agreed by the Parties; and

 

(f)                                    members
of WSL’s board of directors on a need-to-know basis, provided that such WSL
board members shall use at least the same degree of care to protect such
Confidential Information as they use to protect other information in their
possession that is confidential and proprietary to WSL and as is otherwise
required by law.

 

7.4.                            Return or Destruction of Confidential
Information.

 

The
Parties agree that upon the request of a Party having rights to Confidential
Information, the Party in possession of such Confidential Information shall
promptly return it (including any copies, extracts, descriptions and summaries
thereof) to the requesting Party, or, with the requesting Party’s written
consent, shall promptly destroy it (and any copies, extracts, descriptions and
summaries thereof) and shall further provide the requesting Party with a
corporate officer’s written and sworn certification of same unless compliance
herewith will prevent a Party from meeting its obligations under this Agreement.
When Confidential Information of a Party has been integrated into documents
containing proprietary information of any third party, upon the request of the
Party whose Confidential Information is involved, the Party in possession of
such information shall promptly destroy the documents (and any copies, extracts
or summaries thereof) and shall further provide the requesting Party with
written certification of same.

 

7.5.                            Waivers.

 

A
Party may request in writing that the other Party waive all, or any portion, of
the requesting Party’s responsibilities relative to specific items of the other
Parties’ Confidential Information. Such waiver request shall identify the
affected information with specificity and the nature of the proposed waiver.
The recipient of the request shall respond within a reasonable time, and if, in
its sole discretion, it determines to grant the requested waiver, it shall do
so in a writing signed by an employee authorized to grant such request.

 

7.6.                            Required Disclosure.

 

The
confidentiality obligations imposed by this Article 7 do not apply to the
extent, but only to the extent, that Confidential Information must be disclosed
pursuant to a court

 

50

 

order or as required by any regulatory agency or other government body
of competent jurisdiction. A Party ordered to disclose the other Party’s
Confidential Information shall notify such other Party immediately upon receipt
of such an order to disclose and use all reasonable efforts to resist, or to
assist such other Party in resisting, such disclosure and, if such disclosure
must be made, to limit the disclosure to the extent legally required and to
obtain a protective order or comparable assurance that the Confidential
Information disclosed shall be held in confidence and not be further disclosed
absent the original disclosing Party’s prior written consent. This
Article 7 is not intended to limit either Party’s ability to satisfy any
governmentally required disclosure of its relationship with the other Party, or
WSL’s ability to satisfy any requests or demands generated in the course of
audits of WSL. Notwithstanding anything else contained herein to the contrary;
either Party may disclose the other Party’s Confidential Information as and to
the extent required to be disclosed in the course of the Disclosing Party’s
dealings with a court or regulatory body to enforce its rights under this
Agreement, provided that the Party shall not so disclose the terms of this
Agreement without first making a reasonable and good faith application to the
court or regulatory body to hold the terms and conditions of this Agreement in
confidence under seal.

 

7.7.                            Remedies.

 

WSL
and SITA acknowledge that any disclosure or misappropriation of Confidential
Information in violation of this Agreement could cause irreparable harm, the
amount of which may be extremely difficult to determine, and which the Parties
agree would be inadequate and insufficient as a remedy at law or in money
damages. Each Party, therefore, agrees that the other Party shall have the
right to apply to any court of competent jurisdiction for an order restraining
any breach or threatened breach of this Article 7. This right shall be in
addition to any other remedy available in law or equity.

 

ARTICLE 8  REPRESENTATIONS, WARRANTIES AND
COVENANTS

 

8.1.                            Compliance with Laws.

 

Each
Party represents, warrants and covenants that it shall ensure for the Term of
this Agreement that it complies with all foreign and domestic laws, statutes,
ordinances, rules, regulations, orders, applicable and material to the
provision of Services. SITA shall secure all domestic and foreign permits,
licenses, and certifications, regulatory approvals and authorizations
(collectively “Permits”) required to provide Services to WSL, and shall take
all lawful steps to maintain such Permits during the Term of this Agreement.
WSL shall provide reasonable assistance and information necessary to secure
such Permits.

 

8.2.                            Regulation.

 

(a)                                  SITA
represents, warrants and covenants that, as of the Effective Date, the terms
and conditions in this Agreement are fully enforceable without being included
in a SITA tariff on file with the appropriate governmental agency. SITA
covenants that it shall not interpose as a defense in any lawsuit to enforce
WSL’s rights under this Agreement that such terms and conditions are invalid or
unenforceable because of inconsistency with any applicable law or regulation,
or with SITA tariffs, and that SITA shall make no such claim before any

 

51

 

tribunal in a dispute with WSL. In the event that SITA interposes such
defense or makes such claim, and without limiting any other remedy that WSL may
have under this Agreement, SITA shall reimburse WSL for all attorneys’ fees and
other expenses of contesting such defense or claim.

 

(b)                                 SITA
represents, warrants and covenants that throughout the Term it will make all
filings and will maintain all registrations that may be required of it from
time to time in connection with providing the Services by any governmental body
of competent jurisdiction, including any required tariffs (or the equivalent)
as set forth in Section 15.19 (Tariffs), and WSL shall provide SITA with
reasonable assistance and all necessary information in connection with such
filings or registrations.

 

(c)                                  SITA
represents, warrants and covenants that throughout the Term, it shall take all
necessary steps to ensure that the rates, terms and conditions set forth in
this Agreement remain in full compliance with all applicable laws, statutes,
ordinances, directives, rules, regulations, licenses, permissions and orders of
any ministry, regulator, agency, court or other body of competent jurisdiction.

 

(d)                                 SITA
represents, warrants and covenants that throughout the Term it shall promptly
notify WSL in writing if a charge of noncompliance with any applicable law,
statute, ordinance, directive, rule, regulation, license, permission or order
of any ministry, regulator, agency, court or other body of competent jurisdiction
that is likely to have a material and adverse effect on WSL is filed against
SITA in connection with the Services being provided to WSL hereunder. SITA
shall be fully and solely responsible for any fines, penalties or damages
imposed on SITA or WSL arising from any noncompliance with any law, statute,
ordinance, directive, rule, regulation, license, permission or order of any
ministry, regulator, agency, court or other body of competent jurisdiction with
respect to its delivery of the Services in any jurisdiction for which SITA is
responsible pursuant to this Agreement.

 

8.3.                            Nature of Services.

 

(a)                                  SITA
represents, warrants and covenants that at all times during the Term the
Services shall conform to the Specifications. SITA furthermore represents, warrants
and covenants that the Services will at all times during the Term include at
least the functionality and features set forth in Attachment SD.

 

(b)                                 SITA
represents, warrants and covenants that at all times during the Term, SITA
shall perform the Services in a workmanlike manner.

 

8.4.                            Good Faith Performance.

 

In the
performance of their obligations under this Agreement, each Party shall act
fairly and in good faith. Where notice, approval or similar action by a Party
is permitted or required by any provision of this Agreement, such action shall
not be unreasonably delayed or withheld.

 

52

 

8.5.                            Regulatory Reports.

 

SITA
represents, warrants and covenants that to the best of its knowledge, as of the
Effective Date, there are no legal or regulatory matters or restrictions that
could impede SITA’s ability to provide, or materially affect the cost of all or
any portion of, the Services. SITA covenants to use reasonable efforts to
inform WSL promptly in writing of all legal and regulatory developments that
have a reasonably strong likelihood of materially affecting the price terms or
conditions under which SITA or SITA Agents provide the Services or SITA’s
ability to provide them in accordance with this Agreement.

 

8.6.                            Non-Interference and Other Matters.

 

(a)                                  SITA
represents, warrants and covenants that the installation, maintenance and
provision of the Services shall be performed (i) in conformity with reasonable
precautions designed to promote safety, avoid accidents and prevent injury to
person or property at the Installation Sites; (ii) in such a manner as will
not, except as consented to in writing by WSL in advance or as is otherwise
specifically permitted under this Agreement, (A) create any hazardous condition
or interfere with or impair in any material respect the operation of the
heating, ventilation, air conditioning, plumbing, electrical, fire protection,
safety, security, public utilities or other systems or facilities at the
Installation Sites; (B) interfere in any material respect with the use or
occupancy of common areas of the Installation Sites or the premises of any
tenant occupying any space therein; (C) result in SITA causing a delay or
restriction, or SITA imposing any tasks, costs or obligations other than as set
forth herein upon WSL, with respect to, or interfere in any material respect
with, the use or operation of the Installation Sites; and (iii) in such a
manner as will minimize disruption to WSL’s or its customers’ normal business
operations that might arise as a result of such activities.

 

(b)                                 WSL
represents, warrants and covenants that it will use the Services herein in
accordance with the terms and conditions of this Agreement, that WSL shall take
no action with respect to the use of such Services which would interfere with
or cause damage or loss to the Network, Services or Service Components to the
extent that SITA has previously advised WSL of the circumstances creating such
interference or causing such damage or loss, and that WSL will promptly pay all
Charges when due and payable to SITA.

 

8.7.                            Authority and Good Standing.

 

(a)           Each Party represents, warrants and
covenants that it has and shall maintain full power and authority to enter into
this Agreement without the consent of any other person and that it is and shall
continue to be duly organized, validly existing and in good standing under the
laws of the jurisdiction where it is incorporated. Each Party represents,
warrants and covenants that it will assume responsibility for the performance
of its Affiliates and its agents under this Agreement and expressly assumes
liability for the acts, omissions and performance of each such entity to the
same degree as it accepts liability for its own acts, omissions, and
performance.

 

(b)           Each Party represents, warrants and
covenants that it will continue to provide the Services in the event that its
creditors exercise any lien or right of subordination that may exist for any
equipment needed to provide the Services under the Agreement.

 

53

 

8.8.                            No Conflict.

 

Each
Party represents, warrants and covenants that this Agreement and the
transactions contemplated hereby are not in conflict in any material respect
with any other agreements or judicial or administrative orders to which SITA or
WSL is a Party or by which it may be bound.

 

8.9.                            Valid, Binding and Enforceable.

 

Each
Party represents, warrants and covenants that this Agreement constitutes a
valid and binding agreement as to it, enforceable against, and inuring to the
benefit of it and its successors and permitted assigns in accordance with its
terms and the provisions of all applicable laws. Except as may be specifically
set forth herein, nothing contained herein shall be construed as creating any
right, claim or cause of action in favor of any third party against either SITA
or WSL. SITA represents and warrants that this Agreement is valid, binding and
enforceable with respect to the Services in all countries in which WSL
Installation Sites are located or in which WSL orders Services or Service
Components under this Agreement.

 

8.10.                     Computer Viruses and Interconnectivity.

 

(a)                                  SITA
and WSL recognize that it is possible for software to be produced that would
corrupt not only the Services Software but other software used on the same
system, including the operating system software. Such corruption of software
may remain dormant and will not necessarily be found during the period of
acceptance testing set forth in Attachment IP. 
Such corruption shall be termed “a Virus” or “Viruses.”

 

(b)                                 Each
Party represents, warrants and covenants that, with respect to software it
licenses under this Agreement, it has used reasonable efforts during all
writing, execution and copying of the Services Software to ensure that no
Viruses are coded or introduced to the software and is using, and will continue
to use, the latest available, most comprehensive Virus detection/scanning
program.

 

(c)                                  Each
Party represents, warrants and covenants that in the event that a Virus is
found, it shall assist the other Party in reducing the effect of the Virus, and
particularly in the event that a Virus causes the other Party a loss of
operational efficiency or loss of data it shall assist the other Party to the
same extent to mitigate such losses and restore such Party to its original
operating efficiency.

 

8.11.                     Quiet Enjoyment.

 

SITA
represents, warrants and covenants that WSL shall be entitled to use and enjoy
the benefit of the Services, subject to and in accordance with this Agreement.
Each Party represents, warrants and covenants that it has good title to, or
lawful right to use and provide for the purposes of this Agreement, any Assets
furnished by such Party hereunder, free and clear of all liens, claims and
encumbrances that would interfere with SITA’s performance under this Agreement.
SITA further represents, warrants and covenants that the WSL’s use of the
Services and SITA Assets do not infringe any intellectual property rights of
any third party. WSL further

 

54

 

represents, warrants and covenants that SITA’s use of WSL Assets does
not infringe any intellectual property rights of any third party.

 

8.12.                     Standards for Year 2000.

 

(a)                                  SITA
warrants that it will take necessary action and provide resources to enable all
software (including software and any firmware), hardware, networks and
equipment used in connection with the provision and operation of the Service
(“Systems”) over which it has Control to be Year 2000 Compliant. In respect of
relevant Systems that SITA does not Control, including without limitation, all
relevant Systems operated by, or proprietary to telecommunications operators
and third party interfaces, SITA shall endeavor to Obtain a Year 2000
Compliance statement from the relevant suppliers and shall advise WSL as to the
results thereof and thereafter keep WSL informed of changes in status. SITA
shall use reasonable efforts to mitigate any fault in the Service caused by the
non-Year 2000 Compliance of any Systems it does not Control but shall not be
liable to WSL for any loss or damages in the event that any such non-Year 2000
Compliance causes a fault in, or the non.-availability of the Service. In such
event, upon 30 days prior written notice to SITA, WSL may discontinue the
affected Services or Service Component without liability to either Party in
accordance with Section 14.3(a)(i) (Partial Discontinuance). SITA shall
not be liable for any faults in or non-availability of the Service or SITA
Systems provided under this Agreement that arise out of non-Year 2000
Compliance except to the extent expressly provided above. Furthermore, SITA
shall have no liability under this warranty for any breach arising from the use
of non-Year 2000 Compliant third party or WSL Assets with SITA Systems.

 

(b)                                 WSL
shall ensure that any of its Systems over which it has control and into which
the SITA Systems will communicate or integrate, are Year 2000 Compliant to the
extent that the non-Year 2000 Compliance of any of its Systems would have a
material adverse impact on SITA’s ability to provide Services in accordance
with the terms of this Agreement.

 

(c)                                  For
the purposes of this warranty, either Party shall be deemed to “Control” a
System if it operates and owns the System, including the intellectual property
rights thereto; and “Year 2000 Compliance” means the ability to accurately
process date data from, into and between the twentieth and twenty-first
centuries and accurately perform leap year calculations. Interfaces of all Systems
used in connection with the provision and operation of the Service will comply
with either the ISO 8601 date format or, where applicable, the IATA Information
Management Committee (IMC) date format. This warranty is to be read in
conjunction with all other terms and conditions of the Agreement and shall
apply to any Exhibits or future amendments which are or may be made hereto.
This warranty supersedes any previous statement or contractual commitment made
by SITA or WSL relating to the subject matter hereto.

 

8.13.                     Most Favored Customer.

 

SITA
represents, warrants and covenants that all prices and material terms and
conditions of the Agreement are (and will continue to be for the duration of
the Agreement) at least as favorable to WSL as those extended by SITA to any
other customer whose annual delivered revenue to SITA, under an international
agreement with material terms and conditions

 

55

 

similar to those in the Agreement, is equal to or smaller than that
delivered by WSL under the Agreement.

 

8.14.                     Exclusive Warranties.

 

EXCEPT AS SPECIFICALLY SET FORTH IN THIS AGREEMENT,
NEITHER PARTY MAKES ANY WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SERVICES OR
OTHERWISE UNDER OR IN CONNECTION WITH THIS AGREEMENT, AND EACH SPECIFICALLY
DISCLAIMS ANY AND ALL SUCH OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING ANY
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE
FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

 

ARTICLE 9  INTELLECTUAL PROPERTY RIGHTS AND
INDEMNIFICATION; SOFTWARE LICENSE

 

9.1.                            Software and Data.

 

SITA
shall own all right, title and interest, under all intellectual property and
other laws, to all pre-existing network designs, performance, operation and
maintenance data, and other works, inventions and ideas created by or for SITA
(including by any SITA Agents) prior to the Effective Date, whether or not
utilized by SITA in connection with its performance under this Agreement. All
of the foregoing shall be deemed SITA Confidential Information subject to
Article 7 (Confidential Information). WSL shall own all right, title and
interest, under all intellectual property and other laws, to (i) WSL’s software
which WSL develops or acquires, other than from SITA under this Agreement, in
connection with its telecommunications and related requirements and, (ii) all
WSL network and network interface designs, WSL Network redesigns, WSL designs,
performance, operation and maintenance data, and other works, inventions and
ideas created, developed or acquired by WSL other than that which is obtained
from SITA under this Agreement without the use of WSL Confidential Information.

 

9.2.                            License.

 

SITA
hereby grants to WSL, at no additional charge, a non-exclusive, royalty-free,
non-transferable, license to use the Services Software in accordance with the
terms and conditions of this Agreement.

 

9.3.                            Indemnification; Defense.

 

(a)                                  Each
Party (the “Indemnifying Party” for purposes of this Article 9) agrees to
indemnify and hold the other Party and any director, officer, employee, agent
or assign of the other Party (the ‘indemnified Party” for purposes of this
Article 9) harmless from and against any and all liabilities (including
royalties or license fees), losses, damages, costs and expenses (including reasonable
attorneys fees) associated with any claim or action against the Indemnified
Party to the extent specified below.

 

(1)                                  SITA
agrees to indemnify and hold WSL, as the Indemnified Party, harmless from and
against any claim or action for actual or alleged infringement of any

 

56

 

patent, copyright, trademark, trade secret, or similar proprietary
right to the extent that such claim or action arises from WSL’s use of Services
or use of Services Software in accordance with the terms of the Agreement (“
WSL Claims”), provided that the obligations hereunder shall not apply where (i)
WSL or another party on WSL’s behalf or direction modifies the Services or
Services Software, (ii) WSL uses the Services or Services Software in a manner
that does not substantially conform to the applicable instructions and
Documentation, or (iii) WSL combines the Services or Services Software with
products or services not provided or approved by or through SITA, and no
infringement would have occurred without such modification, non-conforming use,
or combination. Subject to (i) through (iii) above, the above indemnity shall
be deemed to include coverage for any claims, threatened or actual, brought by
a third party alleging that any use of a Service by WSL in accordance with the
terms of the Agreement infringes such third party’s patents in the area of
interactive telecommunications technology and broadband telecommunications
technology, including computer telephone integration, voice response technology
or interactive call processing.

 

(2)                                  WSL
agrees to indemnify and hold SITA, as the Indemnified Party, harmless from and
against any claim or action for actual or alleged infringement of any patent,
copyright, trademark, trade secret, or similar proprietary right to the extent
such claim or action arises from (i), (ii) or (iii) above (“SITA Claims”).

 

(3)                                  Each
Party agrees to indemnify and hold the other Party, as the Indemnified Party,
harmless from and against any claim or action for actual or alleged
infringement of any patent, copyright, trademark, trade secret, or similar
proprietary right to the extent that such claim or action arises from a Party’s
use of the other Party’s Intellectual Property, provided that the obligations
hereunder shall not apply where (i) the Indemnified Party or another Party on
the Indemnified Party’s behalf or direction modifies the Intellectual Property
of the Indemnifying Party, (ii) the Indemnified Party uses the Intellectual
Property of the Indemnifying Party in a manner that does not substantially
conform to the applicable instructions and Documentation, or (iii) the
Indemnified Party combines the Intellectual Property with products or services
not provided or approved by or through the Indemnifying Party, and no
infringement would have occurred without such modification, non-conforming use,
or combination.

 

(b)                                 The
Indemnifying Party shall have the sole right to conduct the defense of any
Claim and all negotiations for its settlement or compromise unless the Parties
agree otherwise in writing, provided that no settlement that materially affects
the price or provision of Services or Services Software shall be entered into
without WSL’s prior approval. The Indemnified Party shall cooperate with the
Indemnifying Party to facilitate the settlement or defense of such Claims.

 

(c)                                  The
Indemnifying Party shall be responsible for the employment of counsel and for
all expenses of defending any Claim, but the Indemnified Party may employ
separate counsel if: (i) the employment of such counsel has been specifically
authorized in writing by the Indemnifying Party; (ii) the Indemnifying Party
has failed to assume the defense of all or any portion of any such Claim and
employ counsel; or (iii) the named Parties to any such action (including any
impleaded Parties) include both the Indemnifying and Indemnified Parties, and
the Indemnified Party shall have been advised that there may be one or more
legal

 

57

 

defenses available to the Indemnified Party that are different from or
additional to those available to the Indemnifying Party. In the cases of
different or additional legal defenses, the Indemnifying Party shall not have
the right to direct the defense of such action on behalf of the Indemnified
Party. The Indemnifying Party shall, reimburse the Indemnified Party for the
reasonable fees and disbursements of separate counsel in any case in which
separate counsel is permitted above.

 

9.4.                            Notices.

 

The
Indemnifying Party shall give the Indemnified Party prompt written notice (and
copies of all papers served upon or received by the Indemnifying Party) of any
action, or threat, notice or warning of any Claim (of which the Indemnifying
Party has written notice), against the Indemnifying Party of the kind described
in Section 9.3 (Indemnification; Defense) that has a reasonable likelihood
of success on the merits and that could, if successful, have a material impact
on WSL’s use of such Services or SITA’s provision of such Services. The
Indemnified Party agrees to give the Indemnifying Party prompt written notice
of any Claim of which it becomes aware and copies of all papers served upon or
received by the Indemnified Party relating to same.

 

9.5.                            Enjoined Use.

 

(a)                                  If
SITA’s provision or WSL’s use of any Service is prohibited or enjoined as a
consequence of a Claim and the cause of such prohibition or injunction is not
subject to Section 9.3(a)(1)(i) through (iii) (indemnification;  Defenses) and is not based on WSL’s
intellectual Property, SITA shall take the following actions at its own expense
and in the listed order of preference: (i) procure for WSL the right to
continue using such Service; (ii) modify such Service so that it is
non-infringing (provided that such modification does not impair the features or
functions of the Service as detailed hereunder); or (iii) upon written notice
to WSL, substitute for such Service a comparable, non-infringing Service. If
neither (i) nor (ii) nor (iii) is reasonably commercially attainable, then SITA
shall discontinue providing such Service to WSL and refund to WSL a pro rata
amount of all fees paid by WSL for such Service in advance based upon the time
of such discontinuance, and the Minimum Annual Commitment shall be reduced in
accordance with Section 2.3 (Minimum Annual Commitment).

 

(b)                                 The
remedies provided for in this Section 9.5 shall be WSL’s sole remedies and
SITA’s sole liability with respect to such enjoined use for the period that
would be permitted under Section 11.3 (Performance Times) if the date of
issuance of such injunction were deemed the commencement date of a Force
Majeure Condition. Such period shall be in lieu of any other
extensions of performance that might be available under Article 11 (Force
Majeure) in connection with such injunction, and such deemed Force
Majeure Condition shall only be available to excuse SITA’s
non-performance once in connection with any injunction issued with respect to
the affected service area regarding the same alleged infringement and related subject
matter.

 

58

 

ARTICLE 10 LIMITATION OF LIABILITY; THIRD PARTY CLAIMS

 

10.1.                     Indemnification of Third Party Claims.

 

(a)                                  Subject
to Section 10.2 (Limitation of Liability), each Party (the “Indemnifying
Party’ for purposes of this Article 10) shall indemnify, defend and hold
the other Party and its Affiliates (the “Indemnified Party” for purposes of
this Article 10) harmless against all liability, loss, damage and expense
(including reasonable legal fees and disbursements) resulting from claims or
actions brought by third parties against the Indemnified Party in connection
with: (i) injury to or death of any person; (ii) loss of or damage to tangible
real or tangible personal property or the environment, in each case to the
extent that such liability, loss, damage or expense was proximately caused by
any negligence or willful misconduct by the Indemnifying Party, its agents,
employees or subcontractors, in connection with the provision or use of
Services; and (iii) claims or actions brought by third parties against the
Indemnified Party, in each case (i) through (iii) when arising out of or in
connection with the Indemnifying Party’s breach of any of its warranties,
representations or covenants in Sections 8.1 (Compliance with Laws), 6.2
(Regulation), 8.5 (Regulatory Reports), and 6.12 (Standards for Year 2000).

 

(b)                                 The
indemnified Party shall inform the Indemnifying Party of the facts and
circumstances of any occurrence of any such claim or action within 15 days of
the Indemnified Party’s first knowledge thereof, provided that the Indemnifying
Party shall control the defense of, and settlement of any such claim or action.
The Indemnifying Party shall be responsible for the employment of counsel and
for all expenses of defending such claims, but the Indemnified Party may employ
separate counsel if (i) the employment of such counsel has been specifically
authorized in writing by the indemnifying Party; (ii) the Indemnifying Party
has failed to assume the defense of any such claim and employ counsel; or (iii)
the named Parties to any such action (including any impleaded Parties) include
both the Indemnified Party and the Indemnifying Party, and the Indemnified
Party shall have been advised that there may be one or more legal defenses
available to it that are different from or additional to those available to the
Indemnifying Party. In the case of different or additional legal defenses, the
Indemnifying Party shall not have the right to direct the defense of such action
on behalf of the Indemnified Party. The indemnifying Party shall reimburse the
indemnified Party for the reasonable fees and disbursements of separate counsel
in any case in which separate counsel is permitted above. Neither SITA nor WSL
shall enter into any settlement that materially affects the other Party without
such other Party’s prior written consent, which consent shall not be
unreasonably withheld.

 

10.2.                     Limitation of Liability.

 

(a)                                  Subject
to Section 10.2(c), neither Party shall be liable to the other, and each
Party waives and releases any claims that might arise against the other Party,
for any special, incidental, punitive or consequential damages, including lost
revenues, lost profit, or loss of prospective economic advantage or loss or
destruction of data, arising from the other Party’s performance or failure to
perform under this Agreement, or from the other Party’s negligence. This
paragraph shall not be construed as a limitation upon either Party’s right to
seek its direct damages.

 

59

 

(b)                                 Subject
to Section 10.2(c), a Party’s liability to the other as a result of the
first mentioned Party’s performance or failure to perform under this Agreement,
or negligence or other torts, will not exceed the amount of twelve million five
hundred thousand United States dollars ($12500000) (“Liability Cap”) in respect
of all incidents during the Term of the Agreement, provided that a Party shall
not be liable for direct damages under this Agreement where (i) a sole and
exclusive remedy is otherwise set forth in the Agreement or (ii) Service
Credits/SCUs are provided in Attachment SLA. Except in the case of material
breach, a Party seeking damages for breach of the Agreement shall first provide
the breaching Party written notice thereof and a 30 day period during which to
remedy the breach. Service Credits/SCUs shall not be considered direct damages
for purposes of the Liability Cap and shall be in addition thereto nor shall
they be subject to the 30-day cure period set forth above.

 

(c)                                  Nothing
contained in Section 10.2(a) or (b) shall limit a Party’s liability to the
other for: (i) injury to or death of a person, (ii) damage to real or tangible
personal property to the extent caused by a Party’s gross negligence or
intentional or willful misconduct, or (iii) its indemnification obligations
under Section 9.3 (indemnification; Defense) and Section 10.1(a)(i)
(Indemnification of Third Party Claims), in each case (i) through (iii) where
arising out of or in connection with this Agreement. Nothing contained in
Section 10.2(b) shall limit WSL’s obligations with respect to charges
(less any applicable credits) incurred for Services, shortfall charges or
termination charges in accordance with Section 14.1(b) (Termination by
WSL) or SITA’s liability for Service Credits/SCUs.

 

10.3.                     Liability Under Third Party
Arrangements.

 

No
contract, subcontract or other agreement entered into by SITA with any third
party in connection with its provision of Services (including any such
agreement assigned by WSL to SITA) shall provide for any indemnity, guarantee,
assumption of liability or other obligation of, to or by WSL with respect to
such arrangements, except as consented to in writing by WSL.

 

ARTICLE 11 FORCE MAJEURE

 

11.1.                     Force Majeure Conditions and Effect

 

(a)                                  In
no event shall either Party be liable to the other for any delay or other
failure to perform hereunder that is due: (i) to the other’s delay in supplying
or failure to supply approvals, information, materials or services called for
or reasonably required under the terms of this Agreement provided the Party
claiming excusable delay or other failure to perform has previously requested
such approvals, information, materials or services with reasonable advance notice;
or (ii) to causes beyond the reasonable control of the Party claiming excusable
delay or other failure to perform, including acts of God, acts of a public
enemy, acts of a governmental authority, fires, floods, epidemics, riots,
theft, quarantine restrictions, war, riot, malicious acts of damage, civil
commotion, power failures, labor disputes and freight embargoes (collectively,
“Force
Majeure Conditions”). Notwithstanding the foregoing, the failure of
an Access Provider or other foreign carrier to perform its responsibilities
which adversely affects the provision of Services hereunder and acts of a
governmental authority that give rise to WSL’s right to terminate this
Agreement as provided in Section 14.1(a)(i) (Termination by WSL) shall not
be

 

60

 

deemed Force Majeure Conditions unless the Access Provider or other
foreign carrier’s failure to perform results from a Force Majeure condition.

 

(b)                                 Notwithstanding
Section 11.1(a), no delay or other failure to perform shall be excused
pursuant to this Article 11: (i) by the acts or omissions of a Party’s
subcontractors, materialmen, suppliers or other third persons providing
products or services to such Party unless such acts or omissions are themselves
the product of a Force Majeure Condition; and (ii) unless such delay or
failure and the consequences thereof are beyond the control, and without the
fault or negligence, of the Party claiming excusable delay or other failure to
perform.

 

(c)                                  Under
no circumstances will SITA’s failure to deliver Services as a result of the
Year 2000 be considered a Force Majeure Condition if such failure is
the result of malfunctions of the Network.

 

11.2.                     Duty to Mitigate.

 

Each
Party shall, with the cooperation of the other, exercise reasonable efforts to
mitigate the extent of a delay or failure resulting from a Force Majeure Condition and
the adverse consequences thereof. SITA’s reasonable efforts shall include: (a)
performance of required work or provision of Services or related services with
the use of qualified management or other personnel or subcontractors, as
permitted by this Agreement; (b) using commercially reasonable efforts to
contract for services, equipment, materials or supplies required for SITA’s
timely performance hereunder from carriers and suppliers not affected (or less
affected) by the cause of a delay or failure, subject to WSL’s reasonable
approval, which shall not unreasonably be withheld, where such purchases will
enable SITA to provide and maintain the Services in accordance with the terms
of this Agreement; and (c) cooperating with WSL’s efforts to secure necessary
replacement services from other carriers.

 

11.3.                     Performance Times.

 

Performance
times under this Agreement (but not the Term) shall be extended for a period of
time equivalent to the time lost because of any failure to perform that is
excusable under this Article 11; provided, however, that if any Force
Majeure Condition is reasonably expected to prevent SITA from
providing the Services for a period of 30 or more consecutive days, and
notwithstanding Section 11.1 (Force Majeure Conditions and Effect), WSL
may discontinue the affected Service or Service Component(s) without liability
in accordance with Section 14.3(a)(i) (Partial Discontinuance), except
that WSL shall pay SITA for any actual expenses paid by SITA to an Access
Provider as a result of discontinuance of the Access Line associated with the
affected Service or Service Component(s) and for the net book value of customer
premises equipment supplied by SITA to WSL in connection with the affected
Service or Service Component(s). Upon SITA’s receipt of such charges for
customer premises equipment supplied by SITA to WSL, SITA agrees to execute and
deliver to WSL a bill of sale and such other good and sufficient instruments of
conveyance, assignment, or transfer, in form and substance satisfactory to WSL,
to vest in WSL good and marketable title to such customer premises equipment
supplied by SITA to WSL. Such title shall be free of all mortgages, liens,
pledges, custodianships, security interests, objections, or any other
encumbrances, claims, or charges of any kind (collectively, “Liens”), including
Liens asserted by a manufacturer or

 

61

 

supplier whose equipment, software, or material is included as part of
such customer premises equipment supplied by SITA to WSL.

 

11.4.                     Substitute Services.

 

Notwithstanding
Section 11.1 (Force Majeure Conditions and Effect), each
Party shall give the other prompt notice of any event that it claims is a Force
Majeure Condition under this Article 11 and of the cessation of
the condition. If SITA cannot promptly provide at WSL’s expense a suitable
temporary alternative to a Service interrupted or delayed by a Force
Majeure Condition for a period of five or more consecutive days, WSL
may contract at its expense for the reasonably expected duration of the Force
Majeure Condition, with one or more third parties for substitutes
for any or all affected Services or Service Components, and temporarily suspend
SITA’s provision of such Services or Service Component(s) that are the subject
of that Force
Majeure Condition until the expiration of such a short-term contract
with a third party for substitute services (the “Temporary Period of
Suspension”), after which WSL shall resume its contractual obligations to
receive and pay for the restored SITA Service or Service Component previously
affected by the Force Majeure Condition. The exercise by WSL of its right to
suspend and substitute services in accordance with this Section 11.4 shall
not affect WSL’s right to discontinue Service in accordance with
Section 11.3 (Performance Times), provided that such right to discontinue
is exercised prior to SITA’s declaration to WSL that the affected Service or
Service Component is restored and ready for use at the expiration of the
Temporary Period of Suspension. SITA shall keep WSL apprised of its progress
toward restoration of the affected Service or Service Component, including
notifying WSL at least one day in advance of the expected restoration date.

 

11.5.                     Impact of Suspension or Termination of
Affected Service Components.

 

If WSL
terminates or suspends Service Components affected by a Force Majeure Condition as
permitted under Section 11.3 (Performance Times) and Section 11.4
(Substitute Services):

 

(a)                                  SITA
shall not charge WSL for any Services or Service Components (A) terminated
following the effective date of such termination or (B) suspended during the
period of suspension; and

 

(b)                                 SITA
shall credit WSL with a pro rata portion of all prepaid rates and charges for
such Service Components during the period of the Force Majeure Condition.

 

11.6.                     Other Remedies.

 

Nothing
contained in this Article 11 shall limit the right of either Party to make
any claim against third parties for any damages caused by a Force
Majeure Condition.

 

ARTICLE 12 INDEPENDENT CONTRACTOR

 

Except
as specifically agreed to in writing by the Parties, in performing this
Agreement, each Party agrees that it and its subcontractors shall operate as
and for all purposes be considered independent contractors and not agents of
the other, and neither Party shall have

 

62

 

authority to bind or otherwise obligate the other in any manner
whatsoever. All personnel of either Party shall remain under the exclusive
direction and control of such Party and shall not be deemed to be employees nor
agents of the other. Each Party shall be solely responsible for payments of all
its personnel’s compensation, including overtime wages, employee benefits,
social security taxes, employment taxes and any similar taxes, and workmen’s
compensation, disability and other insurance, and the withholding or deduction,
if any, of such items to the extent required by applicable law.

 

ARTICLE 13 TERM; TRANSITION OF SERVICES

 

13.1.                     Term of Agreement.

 

This
Agreement shall commence as of the Effective Date and shall continue in full
force and effect for an Initial Term of four (4) years beginning the first day
of the first month following the Effective Date (“Initial Term”), as may be
extended by a Transition Period A under Section 13.2(b) (Transitional
Support), a Transition Period B under Section 13.2(c) (Transitional
Support), or terminated earlier in accordance with its provisions (collectively
the “Term”). SITA shall give WSL written notice of the impending expiration of
this Agreement 90 days before such expiration.

 

13.2.                     Transitional Support.

 

(a)                                  SITA
has been advised and understands that the Services are vital to WSL and must be
continued with minimal interruption, and that upon the termination or
expiration of this Agreement a successor vendor may be retained to provide such
services or WSL may resume the Services itself. SITA agrees to maintain the
level and quality of Services required under this Agreement during a transition
to a successor, and to cooperate in an orderly and efficient transition to such
successor.

 

(b)                                 SITA
agrees to furnish phase-out Services for up to 12 months, where WSL terminates
this Agreement without cause under Section 14.1(b) (Termination by WSL),
upon the expiration of the Term, or where SITA terminates this Agreement for
WSL’s default under Section 14.2(a) or (b) (Termination by SITA),
provided, that if SITA terminates for WSL’s non-payment of Services, SITA will
only provide phase-out Services on receipt from WSL of any and all undisputed
outstanding Charges and other sums due and payable to SITA under this Agreement
and collateral security in the form of an irrevocable letter of credit from a
third party issuer reasonably acceptable to SITA in an amount equal to the
reasonably expected Charges for the 12 month transition services, taking into
account that, during such period, WSL will be reducing its usage of the Services
provided by SITA as it transitions to services provided by a successor vendor
(such 12 month period being called “Transition Period A.”). During Transition
Period A, all of the terms and conditions contained herein, with the exception
of those terms and conditions specifically listed in this Section 13.2(b),
shall apply to the provision of the Services. The following terms and
conditions shall not apply during Transition Period A: (i) Section 2.3
(Minimum Annual Commitment); (ii) Section 2.13 (Optimization); (iii)
Section 4.1 (Additional Services); (v) Service Credits/SCUs as provided
under Attachment SLA; and (iv) the Charges set forth in Attachment RC. All
Services provided by SITA during the Transition Period

 

63

 

A shall be charged to WSL at the then current SITA Tariff of Products
and Services (“TOPS”) rates.

 

(c)                                  Where
WSL terminates this Agreement for cause pursuant to Section 14.1(a)
(Termination by WSL), SITA agrees to furnish phase-out Services for up to 18
months following the effectiveness of WSL’s termination of this Agreement for
cause pursuant to Section 14.1(a) (Termination by WSL) (such 18-month
period being called “Transition Period B”). During Transition Period B, all of
the terms (including price and discount terms in effect on the date of
termination or expiration) and conditions contained herein, with the exception
of those terms and conditions specifically listed in this Section 132(c),
shall apply to the provision of the Services. The following terms and
conditions shall not apply during the Transition Period B: (i) Section 2.3
(Minimum Annual Commitment); (ii) Section 2.13 (Optimization), (iii)
Section 4.1 (Additional Services). WSL shall receive Service Credits/SCUs
during Transition Period B in accordance with the terms this Agreement,
provided, however, that the aggregate value of all Service Credits/SCUs
received by WSL during Transition Period B shall not exceed two times the
aggregate value of all Service Credits/SCUs received by WSL during the 6-month
period immediately preceding the effective date of termination of the
Agreement.

 

(d)                                 In
addition, SITA agrees to negotiate in good faith a plan with WSL and SITA’s
successor(s) that specifies the nature, extent and schedule of the phase-out
Services, As part of such phase-out Services, SITA shall, at no cost to WSL and
consistent with SITA’s contractual obligations with third parties regarding
non-disclosure, give WSL or its designee(s) all information reasonably required
by WSL to facilitate a smooth transition to a successor. The disclosure of such
information is subject to the execution of a valid Non-Disclosure Agreement.

 

13.3.                     Hiring of Personnel.

 

Neither
Party shall, during the period from the Effective Date until 6 months after the
end of the Term (howsoever arising), directly or indirectly solicit or offer
employment or engagement to any of the staff of the other Party who have been
substantially and directly involved in the provision of Services without the
other’s prior agreement in writing. This clause shall not apply to any
engagement which was as a result of an unsolicited approach to that Party by
the employee in question, results from general recruitment campaigns, open
advertising or approaches from the Parties where such approaches are not the
result of the relationship created by this Agreement.

 

13.4.                     Removal of Property.

 

Upon
termination or expiration of this Agreement, SITA shall promptly remove any
property that SITA has installed on the Installation Sites or other WSL
premises. Any such property not removed within 6 months after the end of the
Term and/or the cessation of use of the Services by WSL at an Installation Site
shall be deemed abandoned by SITA, provided that WSL has given SITA at least 30
days prior written notice of WSL’s decision to dispose of such property, and,
provided, further, that WSL shall have no responsibility for or liability in
connection with (including for the net book value thereof) any loss or damage
to any such property that SITA does not remove from the affected installation
Site within 90 days following the end of the Term and/or from the date of
written notification from WSL of cessation of use of

 

64

 

the Services at such Installation Site. SITA shall use reasonable care
in removing such property and shall return the Installation Sites and other WSL
premises to their original condition, reasonable wear and tear expected.

 

ARTICLE 14 TERMINATION AND REMEDIES

 

14.1.                     Termination by WSL.

 

(a)                                  WSL
shall have the right to terminate this Agreement in its sole discretion with no
liability to SITA (including for any pass-through charges permitted hereunder)
other than for charges (less any applicable credits) for Services incurred
prior to and remaining unpaid as of the effective date of such termination if
any one or more of the following occurs:

 

(i)                                     Upon
30 days prior written notice to SITA, if SITA is required to cease and does
cease providing any material portion of the Services as a result of any change
in applicable law, rule, regulation, or of any order, judgment or decision by
any governmental authority of competent jurisdiction (including injunctions),
or SITA agrees to cease or informs WSL that it intends to cease providing any
material portion of the Services in contemplation or acknowledgment of or to
avoid the consequences of any such change, order, judgment or decision;

 

(ii)                                  Upon
30 days prior written notice to SITA, if SITA shall have materially breached or
materially defaulted (or committed any series of breaches or defaults which in
the aggregate constitute a material breach or material default) any of the
terms and conditions of this Agreement, unless 30 days following SITA’s receipt
of notice of such breach or default, SITA has cured such breach or default,
provided, however, that no notice of termination pursuant to this clause may be
given prior to the completion of the dispute resolution process set forth in
Section 15.8 (Dispute Resolution);

 

(iii)                               Upon
30 days prior written notice to SITA, if (A) SITA fails to provide a material
portion of the Services (measured by expenditures for all Services provided at
all Installation Sites over the most recent quarter) for 30 days, or (B) WSL
would have the right to discontinue 30 percent or more (measured by
expenditures for all Services provided at the affected Installation Sites over
the most recent quarter) of the Services or Service Components under any
provision of this Agreement that permits such discontinuance without liability
(including Attachment SLA);

 

(iv)                              Upon
30 days prior written notice to SITA, if an order is made or an effective
resolution is passed for the dissolution or winding up of SITA except for the
purposes of an amalgamation, reorganization, bulk transfer of assets, or
merger, if a creditor takes possession of or a receiver is appointed over the
whole or any material part of the undertaking or assets of SITA, or if SITA
becomes insolvent or makes any special or general assignment for the benefit of
creditors or is the subject of a voluntary or involuntary filing under the
bankruptcy laws of any jurisdiction; or

 

(v)                                 Immediately
upon written notice to SITA, if final adjudicated claims against SITA have
exceeded its limit of liability set forth in Section 10.2(b) (Limitation
of Liability).

 

65

 

For
purposes of Sections 14.1(a)(i) and (iii), a “material” portion of the Services
shall be conclusively established if SITA ceases to provide 30 percent or more
of the Services (measured by expenditures over the most recent quarter)
provided under the Agreement, and may be shown at less than 30 percent if
SITA’s cessation of such Services has a material adverse impact on WSL’s
business under this Agreement and such impact is certified in a letter from an
officer of WSL accompanying WSL’s notice of termination and is concurred with
by SITA or in the absence of such concurrence by concurrence of an Arbitrator
appointed in accordance with and subject to the procedures set forth in Section 15.9
(Arbitration), provided that arbitration to determine whether there has been a
material adverse impact on WSL’s business under this Agreement shall also be
determinative of the validity of WSL’s notice of termination without liability
under the above-referenced Sections. If WSL terminates the Agreement without
liability under this Section 14.1(a), WSL may collect direct damages
arising from event(s) upon which such termination is based in accordance with
the terms of this Agreement.

 

(b)                                 WORLDSPAN
Services Limited shall have the right to terminate this Agreement in its sole
discretion without cause, by payment to SITA of charges (less any applicable
credits) for Services incurred prior to and remaining unpaid as of the
effective date of such termination, plus a termination charge, which the
Parties agree is not in the nature of a penalty, equal to 100 percent of the
unsatisfied Minimum Annual Commitment for the Contract Year for the effective
date of termination and 100 percent of the Minimum Annual Commitment for each
full Contract Year remaining in the Initial Term.

 

14.2.                     Termination by SITA.

 

SITA
shall have the right to terminate this Agreement if anyone or more of the
following occurs:

 

(a)                                  Upon
30 days prior written notice to WSL, if WSL shall have materially breached or
materially defaulted (or committed any series of breaches or defaults which in
the aggregate constitute a material breach or material default) of any of the
terms and conditions of this Agreement, unless within 30 days following receipt
of SITA’s notice of such breach or default, WSL has cured such breach or
default, which, in the case of WSL’s non-payment of Charges within 30 days
after the date on which such Charges became due and payable to SITA under this
Agreement (other than Charges subject to a bona fide dispute), WSL’s cure of
such breach means WSL has paid such Charges and interest thereon in accordance
with the interest rates as set forth in the Tel 1/2 Contract and the SITA
Financial Manual. Except with respect to WSL’s non-payment of Charges within 30
days after the date on which such Charges became due and payable to SITA under
this Agreement (other than Charges subject to a bona fide dispute), no notice
of termination pursuant to this Section 14.2(a) may be given prior to the
completion of the dispute resolution process set forth in Section 15.8
(Dispute Resolution);

 

(b)                                 Upon
30 days prior written notice to WSL, if an order is made or an effective
resolution is passed for the dissolution or winding up of the other party
except for the purposes of an amalgamation, reorganization, bulk transfer of
assets or merger, if a creditor takes possession of or a receiver is appointed
over the whole or any material part of the undertaking or assets of WSL, or if
WSL becomes insolvent or makes any special or general assignment for the

 

66

 

benefit of its creditors or is the subject of a voluntary or
involuntary filing under the bankruptcy laws of any jurisdiction; or

 

(c)                                  Immediately
upon written notice to WSL, if final adjudicated claims against WSL have
exceeded its limit of liability set forth in Section 10.2(b) (Limitation
of Liability).

 

14.3.                     Partial Discontinuance.

 

(a)                                  WSL
may discontinue without liability to SITA (including for any pass through
charges permitted hereunder or Access Provider discontinuance charges) except
for charges (less any applicable credits) for such Service(s) or Service
Component(s) incurred prior to, and remaining unpaid as of, the effective date
of such discontinuance:

 

(i)                                     immediately
upon written notice to SITA where particular Services or Service Components may
be discontinued by WSL without liability as is permitted by this Agreement,
including under Section 2.6 (Redesigns and Modifications to the Network),
Section 2.14(b)(viii) (Contingency and Recovery), Section 8.12(a)
(Standards for the Year 2000), Section 11.3 (Performance Times) (subject
to WSL’s obligation to pay amounts as set forth in Section 11 .3) and
Section 15.19 (Tariffs);

 

(ii)                                  Immediately
upon written notice to SITA, any Service Components that fail to attain the
applicable Availability/In-Service Time during any two of three consecutive
calendar months or suffer a Chronic Interruption; or

 

(iii)                               Upon
30 days prior written notice to SITA, if SITA files tariff revisions (or the
equivalent) that would materially and adversely affect the prices, terms or
conditions under which WSL is offered the Services and if SITA is unable to
provide WSL with a credit to be applied against Charges applicable to the
Services in a jurisdiction in which SITA is permitted to offer the Services
under a customer-specific contract, which credit shall be equal to the
difference between the tariff rates and those set forth in this Agreement.

 

(b)                                 In
the event of a partial discontinuance under this Section 14.3, the Minimum
Annual Commitment shall be reduced in accordance with Section 2.3 (Minimum
Annual Commitment).

 

14.4.                     Performance Pending Outcome of
Disputes.

 

(a)                                  Notwithstanding
anything in this Agreement to the contrary, in the event a matter subject to a
bona fide, good faith dispute is submitted to the dispute resolution processes
(including arbitration) described in this Agreement, neither Party may, during
the pendency of such dispute, use such matter as grounds for termination of
this Agreement pursuant to Section 14.1(a) (Termination by WSL) or
Section 14.2 (Termination by SITA) or as a grounds for partial
discontinuance pursuant to Section 14.3 (Partial Discontinuance). During
the pendency of any dispute submitted to the dispute resolution process, each
Party shall continue to perform its respective obligations under this Agreement
and SITA shall not discontinue, disconnect, or in any other fashion cease to
provide all or any material portion of the Services unless otherwise

 

67

 

directed by WSL, nor shall WSL cease, discontinue, set-off, reduce
deduct or withhold from payment for any and all amounts not subject to dispute.

 

(b)                                 The
foregoing Section 14.4(a) shall not apply where (i) a Party claims that
the other Party (the “Defaulting Party”) has committed a material breach of
this Agreement and the Defaulting Party has neither submitted such matter to
the dispute resolution processes (including arbitration) set forth in this
Agreement within the applicable cure period nor cured such breach within the
applicable cure period, or such Party has submitted such matter to litigation
within the applicable cure period, has been found by the final decision of the court
under the dispute resolution procedures set forth herein to be in default under
the Agreement, and has failed to cure the default within the cure period
specified in Section 14.1(a) (Termination by WSL) or Section 14.2
(Termination by SITA) following such final decision; (ii) the dispute or
controversy between the Parties relates to harm to the SITA’s network allegedly
caused by WSL, and WSL does not immediately cease and desist from the activity
giving rise to the dispute or controversy after receipt of notice thereof; or
(iii) a governmental authority of competent jurisdiction determines that WSL is
making unlawful use of the Services and WSL does not cease and desist from such
use promptly after receipt of notice thereof.

 

ARTICLE 15 MISCELLANEOUS

 

15.1.                     Advertising or Publicity.

 

Neither
SITA nor WSL shall make public reference to the existence or terms of this
Agreement without prior written approval of the other Party. This prohibition
includes use of the other’s name, trademarks or logos or any other reference to
the other Party directly or indirectly in any advertising, sales presentation,
news release, release to any professional or trade publication or for any other
purpose. Notwithstanding the foregoing, either Party may announce the fact and time
of having concluded this Agreement, without including any of its specific
terms.

 

15.2.                     Successors and Assigns.

 

This
Agreement shall be binding on the Parties and their respective legal successors
and permitted assigns.

 

15.3.                     Assignment.

 

Either
Party may transfer its rights under this Agreement to any successor who
acquires substantially all of the assets and business of such Party or to any
wholly owned subsidiary of such Party. Neither Party may assign its rights
under this Agreement to any other person and/or entity without the written
consent of the other Party, such consent shall not be unreasonably withheld.

 

15.4.                     Subcontracting.

 

(a)                                  SITA
may subcontract or delegate to SITA Agents or Access Providers the performance
of any portion of the Services and, upon written notice to WSL, change its
designated SITA Agents or Access Providers that are providing Services at
Installation Sites.

 

68

 

Upon request of WSL, SITA shall identify SITA Agents and Access
Providers to WSL. With the exception of monopoly providers of Access Lines in a
particular geographic area in which Services are provided under the Agreement.
WSL may require the execution by any Access Provider of a non-disclosure
agreement with non-disclosure obligations at least as stringent as those set
forth in this Agreement, unless otherwise agreed by the Parties, SITA shall
cause any Affiliate of SITA or any SITA Agent or Access Provider providing
Services to comply with the requirements of this Agreement with respect to such
Services, and SITA shall be contractually, legally and financially responsible
and primarily liable hereunder for the performance of all obligations, and
fulfillment of all terms and conditions with respect to services performed in
connection with this Agreement by any Affiliate of SITA or any SITA Agent or
Access Provider. For the avoidance of doubt, SITA’s use of any Affiliate or
SITA Agent or Access Provider to provide Services or Service Components shall
not increase the Charges for the Services or Service Components.

 

(b)                                 Each
Party shall remain fully responsible for the performance of this Agreement in
accordance with its terms, including any obligations performed through its
Affiliates, subcontractors or agents, and each Party shall be solely
responsible for payments due its subcontractors and agents. Each Party shall
cause its subcontractors and agents to comply with the requirements of this
Agreement. Each Party shall be fully responsible for any obligations it elects
to subcontract or delegate to an agent.

 

(c)                                  The
Parties acknowledge and agree that no subcontractor or agent of either Party
shall for any purposes be deemed a third party beneficiary under this
Agreement, notwithstanding any agreements contained herein that may operate to
the benefit of such subcontractor or agent and notwithstanding any status that
either Party may have as a third party beneficiary with respect to any
agreements between such other Party and its subcontractors and agents in
connection with this Agreement.

 

15.5.                     Notices.

 

Any
notices or other communications required or permitted to be given or delivered
under this Agreement shall be in hard-copy writing in English (unless otherwise
specifically provided herein) and shall be sufficiently given if delivered
personally or delivered by prepaid overnight express service to the persons and
locations listed below.

 

	
  In the case of WSL:

  	
   

  	
  In the case of SITA:

  
	
   

  	
   

  	
   

  
	
  Director-International
  Technology

  	
   

  	
  Jim McNab

  
	
   

  	
   

  	
   

  
	
  Axis House

  	
   

  	
  3100 Cumberland Blvd.,
  Suite 200

  
	
   

  	
   

  	
   

  
	
  242 BATH ROAD

  	
   

  	
  Atlanta, Georgia 30339

  
	
   

  	
   

  	
   

  
	
  HAYES, MIDDLESEX UB3
  5AY ENGLAND

  	
   

  	
  USA

  
	
   

  	
   

  	
   

  
	
  With a copy to:

  	
   

  	
  With a copy to:

  
	
   

  	
   

  	
   

  
	
  Vice President-General
  Counsel and Secretary of WORLDSPAN, L.P.

  	
   

  	
  General Counsel

  SITA the Americas

  
	
   

  	
   

  	
   

  
	
  300 GALLERIA PARKWAY
  N.W.

  	
   

  	
  3100 Cumberland Blvd.,
  Suite 200

  

 

69

 

	
  ATLANTA, GEORGIA 30339

  	
   

  	
  Atlanta, Georgia 30339

  
	
   

  	
   

  	
   

  
	
  USA

  	
   

  	
  USA

  

 

Either
Party may from time to time designate another address or other addressees by
notice to the other Party in compliance with this Section 15.5.  Any notice or other communication shall be
deemed given when received in writing.

 

15.6.                     Governing Law.

 

(a)                                  The
validity of this Agreement, the construction and enforcement of its terms, and
the interpretation of the rights and duties of the Parties shall in all
respects be governed by the substantive laws of England, excluding any
conflicts or choice of law rules. The United Nations Convention on Contracts
for the International Sale of Goods does not apply to this Agreement.

 

(b)                                 SITA
and WSL irrevocably agree that the courts of England shall have jurisdiction to
(i) hear and determine any suit, action or proceeding; and (ii) settle any
dispute which may arise out of or in connection with this Agreement, and for
such purpose, each of the Parties irrevocably submits to the jurisdiction of
such courts.

 

15.7.                     Construction.

 

(a)                                  In
the absence of national law or regulation governing any aspect of the provision
of any Service or Service Component in a country, this Agreement shall be
interpreted, construed, enforced and applied as though the laws of England
governed the provision of that Service or Service Component.

 

(b)                                 This
Agreement shall be construed wherever possible to avoid conflict between the
Articles hereof and the Attachments hereto. Where a conflict cannot be avoided,
the provisions set forth in the Articles of this Agreement shall control for
all purposes. In the event of a conflict between any of the Attachments and
other documents in the supporting information, the Attachments shall prevail.

 

(c)                                  This
Agreement has been executed in English, which language shall be controlling in
all respects. No translation, if any, of the Agreement into any other language
shall be of any force or effect in the interpretation of this Agreement or in
the determination of the intent of either of the Parties.

 

15.8.                     Dispute Resolution.

 

The
following procedure shall be adhered to in all disputes that arise under this
Agreement that the Parties cannot resolve informally. Either Party to this
Agreement must notify the other Party in writing of the nature of the dispute
with as much detail as possible about the deficient performance of the other
Party. The SITA Account Director and WSL’s Director of International Technology
(‘Level One Contacts”) shall meet in person or by telephone within 7 days after
the date of the written notification to reach an agreement about the nature of
the deficiency and the corrective action to be taken. The Level One Contacts
shall memorialize the

 

70

 

nature of the dispute and their efforts to resolve it. If the Level One
Contacts are unable to agree on corrective action, they shall notify the
respective managers to whom they report (“Management”) of that inability, and
the Parties’ Managements shall meet within 14 days of the date of such
notification to facilitate an agreement. If Management cannot resolve the
dispute or agree upon a written plan of corrective action to do so within 14 days
after their initial meeting or other action, or if the agreed-upon completion
dates in the written plan of corrective action are exceeded, either Party may
request that the Parties resolve the dispute pursuant to Section 15.9
(Arbitration). Except as otherwise specifically provided, neither Party shall
terminate this Agreement for breach or initiate arbitration or other dispute
resolution procedures unless and until this dispute resolution procedure has
been employed or waived. Attachment DR identifies the individuals that serve as
Project Managers and Management in the dispute resolution process.

 

15.9.                     Arbitration.

 

If the
Parties are unable to resolve a controversy, claim or dispute arising out of or
relating to this Agreement, agreements or instruments relating hereto or
delivered in connection herewith (“Dispute”) under the procedures set forth in
Section 15.8 (Dispute Resolution), either Party may serve written notice
requiring the Dispute (or any part thereof) to be determined by arbitration in
accordance with this Section 15.9 Where a Dispute (or any part thereof) is
to be determined by arbitration, the following shall apply:

 

(a)                                  there
shall be a single arbitrator appointed to hear any and all matters;

 

(b)                                 if
the Parties are unable to agree on the appointment of the single arbitrator
within 5 Business Days (“Business Days” in this context shall mean
Monday-Friday excluding any United Kingdom recognized public holidays) of a
Party giving notice requiring the Dispute to be determined by arbitration under
this Section 15.9, either Party may request the London Court of
International Arbitration to appoint an arbitrator;

 

(c)                                  the
arbitrator shall adopt, wherever possible, a simplified and expedited procedure
and shall endeavor to complete the arbitration with 4 months of notice of the
Dispute (or such lesser period as is appropriate);

 

(d)                                 the
arbitrator shall not adopt inquisitorial processes;

 

(e)                                  the
arbitration shall take place in London, United Kingdom;

 

(f)                                    the
arbitrator shall decide the Dispute in accordance with the laws of the United
Kingdom;

 

(g)                                 the
arbitration shall otherwise be conducted in accordance with the rules of the
London Court of international Arbitration; and

 

(h)                                 (except
in respect of an appeal to the High Court on any question of law arising out of
an award) the arbitration award shall be final and binding on the Parties.

 

The
Parties acknowledge that the purpose of any exchange of information or
documents pursuant to Section 15.9 is to attempt to resolve the Dispute.
Neither Party may:

 

71

 

(a)                                  use
any such information or documents for any purpose other than in an attempt to
resolve the Dispute as between the Parties; nor

 

(b)                                 disclose
any such information or documents to a third party, other than to a
professional or other adviser who shall first have entered into a
confidentiality agreement providing, in addition to the obligations of
confidence no less stringent than required under this Agreement, that he/she
will not disclose the information or documents (or any interpretation or
analysis thereof) other than: (i) to SITA or WSL; (ii) to a mediator,
arbitrator, or court; or (iii) as compelled by law and will return all such
material to the retaining Party on completion of the Services provided.

 

15.10.              Modification, Amendment, Supplement or Waiver.

 

This
Agreement may be modified only by the written agreement of the Parties. A
failure or delay of any Party’s exercise or partial exercise of any right or
remedy under this Agreement shall not operate to impair, limit, preclude,
cancel, waive or otherwise affect such right or remedy.

 

15.11.              Labor Harmony Obligation.

 

Each
Party shall conduct its activities in such a manner as to minimize: (a) any
labor-related disruption of work or material non-compliance in the provision of
any Services and (b) any interference with the work or activities of the other
Party or other persons. Whenever either Party, including Key SITA Personnel,
has knowledge of any threatened or actual labor dispute involving its
employees, its subcontractors, or others that may materially affect the
provision of Services, such Party shall so inform the other Party and the
Parties shall cooperate to minimize the effect of such dispute on the
Agreement, whether or not such labor dispute occurs at an Installation Site.

 

15.12.              Entirety of Agreement.

 

This
Agreement constitutes the entire agreement of the Parties with respect to the
Services and supersedes any and all prior or contemporaneous proposals,
agreements and negotiations, whether written or oral, with respect thereto.
Nothing in this Agreement shall affect either Party’s rights or obligations
under the Tel 1/2 Contract.

 

15.13.              Severability.

 

If any
of the provisions of this Agreement shall be held to be invalid, illegal or
unenforceable, the unaffected provisions of this Agreement shall be unimpaired
and remain in full force and effect. SITA and WSL shall negotiate in good faith
to substitute for such invalid, illegal, or unenforceable provision a mutually
acceptable provision consistent with the original intention of the Parties.

 

15.14.              Attachments.

 

The
terms and conditions of any and all Attachments to this Agreement, as amended
from time to time by mutual agreement of the Parties or in accordance with the
terms

 

72

 

of this Agreement are incorporated herein by reference and shall
constitute part of this Agreement as if fully set forth herein.

 

15.15.              Headings of No Force. or Effect.

 

The
headings in this Agreement are for purposes of reference only and shall not in
any way limit or otherwise affect the meaning or interpretation of any of the
terms hereof.

 

15.16.              Survival

 

The
provisions of Articles 7 (Confidential Information), 9 (Intellectual Property
Rights and Indemnification; Software License) and 10 (Limitation of Liability;
Third Party Claims), and Sections 5.4 (Invoices), 5.5 (Billing Reviews and
Audits), 8.14 (Exclusive Warranties), 15.1 (Advertising or Publicity), 15.6
(Governing Law), 15.7 (Construction), 15.10 (Modification, Amendment,
Supplement or Waiver), 15.9 (Arbitration), as well as the provisions of any
other Sections that by their nature are intended to survive, and this
Section 15.16 shall survive the expiration or termination of this Agreement
or any part thereof.

 

15.17.              Counterparts.

 

This
Agreement may be executed in multiple counterparts, each of which shall be
deemed an original, but all of which shall constitute one and the same
instrument.

 

15.18.              Further Assurances.

 

Each
Party agrees for itself, and shall cause its Affiliates, to execute and deliver
from time to time such additional instruments, documents, conveyances and
assurances and take such other actions as may be necessary or otherwise
reasonably requested by the other Party to give effect to the rights and
obligations provided for in this Agreement.

 

15.19.              Tariffs.

 

(a)                                  If
a ruling or decision of an appropriate governmental agency requires SITA to
file tariffs for SITA’s provision of Services to WSL at the rates, and on the
terms and conditions set forth in the Agreement, SITA shall within 10 Business
Days following such a ruling or decision, file a tariff with the appropriate
governmental agency to reflect and implement the terms and conditions of this
Agreement.

 

(b)                                 If
any tariff fails to take effect within 30 days after filing or if such tariff
does not conform, in all material respects, to the pricing, terms and
conditions contained in this Agreement, WSL shall have the right to discontinue
without liability the affected Service or Service Components as set forth in
Section 14.3(a)(i) (Partial Discontinuance).

 

73

 

IN
WITNESS WHEREOF, the Parties hereto, each acting with proper authority, have
executed this Agreement, to be effective as of the date first above written.

 

	
  WORLDSPAN Services
  Limited

  	
  Societe Internationale
  de

  Telecommunications Aeronautiques

  
	
   

  	
   

  
	
  By:

  	
   /s/ Michael B. Parks

  	
   

  	
  By:

  	
   /s/ N.J. Morrell

  
	
  Name Printed:

  	
  Michael B. Parks

  	
   

  	
  Name Printed:

  	
  N.J. Morrell

  
	
  Title:

  	
  Director

  	
   

  	
  Title:

  	
  President - North
  American and Caribbean

  
	
  Date:

  	
  12 May 2000

  	
   

  	
  Date:

  	
  12 May 2000

  
								

 

74

 

ATTACHMENT BI

 

 

	
  Country

  	
   

  	
  ASCU Ref

  	
   

  	
  Circuit
  No.

  	
   

  	
  CMF No

  	
   

  	
  Agency
  Name

  	
   

  	
  Agency
  Address

  	
   

  	
  Protocol

  	
   

  	
  Charge
  Date

  	
   

  	
  Backcharge
  Flag

  	
   

  	
  Charge
  Type

  	
   

  	
  Charge USD

  	
   

  	
  Bill Date

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  X.25
  FRAME DIAL

  	
   

  	
  Month
  of activity

  	
   

  	
   

  	
   

  	
  e.g.
  install/monthly rental

  	
   

  	
   

  	
   

  	
   

  

 

Summary of Charges

 

	
  Country

  	
   

  	
  Backcharges
  ($)

  	
   

  	
  PTT
  Install Charge ($)

  	
   

  	
  Deinstall
  Charge ($)

  	
   

  	
  Line
  Rental ($)

  	
   

  	
  Total ($)

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  

 

AUSTRIA Billing Profile

 

	
  Agency Name

  	
   

  	
  ASCU Ref

  Comments

  	
   

  	
  CMF No.

  Charge

  	
   

  	
  Agency Address

  Charge Date

  	
   

  	
  Circuit

  Number

  	
   

  	
  Install Date

  	
   

  	
  Cancel Date

  	
   

  	
  Protocol

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
  Type

  	
   

  	
   

  	
   

  	
  Charge($)

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Taipan Touristik

  	
   

  	
  XXXXIP

  	
   

  	
  186147

  	
   

  	
  Taipan Touristik, Vienna, Austria

  	
   

  	
   

  	
   

  	
  5/20/98

  	
   

  	
   

  	
   

  	
  X.25

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
  PDN Install

  	
   

  	
  3/1/00

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
  Line Rental

  	
   

  	
  3/1/00

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  All Round Travel

  	
   

  	
  XXXXIP

  	
   

  	
  136482

  	
   

  	
  194 Wiedener Guertal 38-40 Vienna, Austria. 1040

  	
   

  	
   

  	
   

  	
  5/24/94

  	
   

  	
   

  	
   

  	
  X.25

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
  PDN Install

  	
   

  	
  3/1/00

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
  Line Rental

  	
   

  	
  3/1/00

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  

 

76

 

ATTACHMENT IP

IMPLEMENTATION/TRANSITION PLAN

 

Implementation Plan

 

This
document is a summary of the proposed implementation plan. Information given is
estimated and subject to change. The Parties will mutually agree upon a
detailed Implementation Plan within 30 days following the Effective Date, but
the Implementation Plan will always be a working document, subject to change in
accordance with the terms of the Agreement.

 

Attachment
IP to be developed by the Parties shall include the following items:

 

Migration
country order

 

Technical
product considerations

 

Definition
of all migration Process

 

Definition
of all migration Responsibilities

 

Detail
of migration times

 

Transition Plan

 

Phase 1 X.25 - X.25 like for like AT&T - SITA

 

Preparation

 

•                                Contract
Signature

•                                Site
Information Baselined

•                                Orders
prepared

•                                Site
requirements issued and implemented

•                                Schedule prepared

•                                Acceptance
& Handover Criteria Agreed

 

Implementation

 

•                                Schedule Agreed

•                                Orders Placed

•                                Delivery dates
Confirmed

•                                Delivery Monitored

•                                Circuits Installed and
tested

•                                Notification Issued for
Handover

 

77

 

ATTACHMENT KP

KEY SITA PERSONNEL

 

•                  Project Director:  Appointed for the duration of the initial
Implementation period, the Project Director will be responsible for the
following,

•                  Oversee and co-ordinate all project
details

•                  Financial responsibility for the
project

•                  Adherence to contract requirements

•                  Primary liaison between SITA and WSL
for all project related issues

 

•                  Account Manager: 
Ongoing commercial responsibility for the SITA — WSL
relationship. Working with other account team personnel, including the Project
Director, the Account Manager provides on-going, day-to-day contact with WSL
for all account management related issues and opportunities.

 

•                  Service Delivery Officer:  The “SDO” receives, enters and monitors all
WSL orders for service. The SDO is the initial WSL contact point for order
information and related problem escalation.

 

•                  Communications Operations Manager:  The “COM” works within the structure of The
SITA - Equant Joint Venture and oversees all WSL network related issues. The
COM co-ordinates both connection installation and post-installation problem
resolution.

 

78

 

ATTACHMENT ND

 

FORM OF
NON-DISCLOSURE AGREEMENT FOR THIRD PARTIES

 

This Non-Disclosure Agreement (hereinafter, the
“Agreement”) is made and entered into as of the
     day of      ,
       , by and between
                                     
(“Disclosing Party”) and
                                                  
(Recipient”). The Agreement describes the rights and obligations of each party
hereto with respect to certain information to be disclosed by Disclosing Party
to Recipient during the term of the Global Telecommunications Services
Agreement (the “GTSA”) dated as of
        , 2000 by and between WORLDSPAN
SERVICES LIMITED and SOCIETE INTERNATIONALE DE TELECOMMUNICATIONS
AERONAUTIQUES. The GTSA requires WSL or SITA as the Disclosing Party to enter
into this Agreement with third parties to whom it discloses such information.

 

Definitions.

 

For purposes of this Agreement, the capitalized words
and phrases listed below shall have the meanings given below.

 

“Affiliate” of a Party means any entity that is
directly or indirectly controlling, controlled by, or under common control with
such Party, and the directors, officers, employees and agents of all of them,
when acting in their corporate capacities. For purposes of this definition,
“control” means (a) the ownership of at least 20 percent of the equity or
beneficial interests of an entity, or (b) the right to appoint or ability to
elect a majority of the board of directors or other governing body of such
entity.

 

“Agreement” means this Non-Disclosure Agreement,
entered into as of the day, month and year first written above.

 

“Confidential Information” means all non-public
information concerning the business of WORLDSPAN Services Limited, any
WORLDSPAN Services Limited Affiliate, any User or other third party doing
business with any of them (including customers of WORLDSPAN Services Limited or
a WORLDSPAN Services Limited Affiliate) that SITA may obtain from any source in
the course of providing the Services under the GTSA (“WSL Confidential
Information”) or concerning the business of SITA and any third party doing
business with SITA that WSL may obtain from any source in the course of its use
of the Services (“SITA Confidential Information”). The specific terms of the
GTSA and discussions, negotiations and proposals from one Party to the other
related directly thereto shall be both WSL and SITA Confidential Information.
“Confidential Information” shall also include network designs,
telecommunications usage data, pricing and financial data, software code, the
identity and configuration of equipment/networks, optimization recommendations,
research, development (including development, plans and specifications for any
product or service that is designed or modified under the GTSA irrespective of
whether such plans and specifications are completed or implemented), strategic
and other business plans, and related information. All such information disclosed
prior to the execution of the GTSA and during the term of the GTSA shall also
be considered “Confidential Information.” All information that relates to the
quantity, WSL technical configuration, type, destination, and amount of use of
the Services subscribed to by

 

79

 

WSL and all information
contained in bills pertaining to the Services received by WSL from SITA shall
be the Confidential Information of WSL regardless of where it is collected or
stored, and shall not be deemed the Confidential Information of SITA.
“Confidential Information” shall not include information that: (a) is already
rightfully known by the receiving Party at the time it is obtained by said
Party, free from any obligation to keep such information confidential; (b) is
or becomes publicly known through no wrongful act of the receiving Party; or
(c) is rightfully received by the receiving Party from a third party without
restriction and without breach of this Agreement. Information equivalent to
that described above that is independently developed by a Party without using
any Confidential Information of the other Party shall not be considered
Confidential Information for purposes of this Agreement. “Person” for the
purposes of this definition shall be deemed to include natural persons as well
as corporations and other entities, and includes WSL, SITA, and SITA’s
subcontractors.

 

“SITA” means Societe Internationale de
Telecommunications Aeronautiques, those Affiliates of Societe Internationale de
Telecommunications Aeronautiques and SITA Agents providing Services or Service
Components to WSL under the GTSA.

 

“WSL” means WORLDSPAN Services Limited, and any
WORLDSPAN Services Limited Affiliate that receives Services under the GTSA.

 

“Party” means either SITA or WSL; “Parties” means both
SITA and WSL.

 

Any capitalized term not defined in this Agreement
shall have the meaning set forth in the GTSA.

 

In consideration of the agreements and the mutual
promises contained in this Agreement, the parties hereby agree as follows:

 

1.                                       Use
and Protection of Confidential information. During the term of the GTSA and for
a period of five years from the date of its expiration or termination
(including all extensions thereto), Recipient agrees to maintain in strict
confidence all WSL Confidential Information and all SITA Confidential
Information, including but not limited to preventing disclosure to any
competitor of WSL or SITA (known to be such after reasonable inquiry) of all
WSL Confidential Information and all SITA Confidential Information to
competitors of either WSL or SITA. Recipient shall not, without obtaining the
prior written consent of the Party with proprietary rights thereto, use such
Party’s Confidential Information for any purpose other than for purposes
associated with the offer or provision of Services to WSL or for purposes of
SITA’s design, configuration and provision of Services to WSL. Recipient shall
use, and shall take reasonable steps to cause other persons authorized to
receive Confidential Information to use, reasonable care to protect such
information. Recipient may only produce extracts and summaries of the
Confidential Information consistent with its permitted use of the information.
Recipient acknowledges that WSL has a responsibility to its customers to keep
their customer records strictly confidential, and agrees that any customer
records Recipient, its employees or agents receive will therefore be treated as
the Confidential Information of WSL. Recipient’s obligations to keep such customer
records strictly confidential shall not terminate when its obligations
regarding all other Confidential Information terminate, but shall continue for
so long as WSL requires such customer records to be kept confidential. Neither
Party shall have intellectual

 

80

 

property rights of any
kind or nature to the Confidential Information disclosed by the other Party or
to material which is created using such Confidential Information.

 

2.                                       Disclosure
of Confidential Information to Employees and Others. Notwithstanding
Section 1, Recipient may disclose Confidential Information to: (i) its
employees on a need-to-know basis or others specifically permitted to perform
services hereunder, provided that the Recipient has taken reasonable steps to
ensure that such Confidential information is kept strictly confidential
consistent with the confidentiality obligations imposed hereunder, including
instructing such employees not to sell, lease, assign, transfer, use outside
their scope of employment or reveal any Confidential Information without the
consent of the Party whose Confidential Information is involved, and obtaining
the written agreement of its employees to conform to the requirements of this
Agreement.; (ii) its legal counsel, auditors and consultants, except those
consultants which are direct competitors of either SITA or WSL; (iii)
employees, agents and representatives of the Party whose Confidential
information is involved, (iv) its agents specifically permitted to perform its
services or its responsibilities under the GTSA but only on a need-to-know
basis, provided that the Recipient shall require the execution by the party
receiving the confidential information a non-disclosure agreement substantially
similar in form to this Agreement; and (v) subject to the prior written consent
of the Party whose Confidential Information is involved, , other persons
(including contractors, landlords or facility managers) in need of access to
such. information for purposes specifically related to Recipient’s performance
of its responsibilities under the GTSA, provided that Recipient disclosing
Confidential Information under this Subsection (v) shall require the
execution by such other persons of a non-disclosure agreement substantially in
the form of this Agreement.

 

3.                                       Return
or Destruction of information. Recipient agrees that upon the request of a
Party having rights to Confidential Information, it shall promptly return such
Confidential information (including any copies, extracts, descriptions and
summaries thereof) to the Party having rights to such Confidential information
and shall further provide the and shall further provide the requesting Party
with a corporate officer’s written and sworn certification of same. When Confidential
Information of a Party has been integrated into documents containing
proprietary information of any third party, upon the request of the Party whose
Confidential Information is involved, the Recipient in possession of such
information shall promptly destroy those portions of the documents (and any
copies, extracts and/or summaries thereof) and shall further provide the
requesting Party with written certification of same.

 

4.                                       Waivers.
Recipient may request in writing that the Party whose Confidential Information
is involved waive all, or any portion, of its responsibilities relative to
specific items of such Confidential information. Such waiver request shall
identify the affected Confidential Information and the nature of the proposed
waiver. The Disclosing Party shall respond within a reasonable time, and if,
the Party with the proprietary interest in such information determines to grant
the requested waiver in accordance with the terms of the GTSA, the Disclosing
Party shall inform the Recipient in writing that a waiver has been granted with
respect to such request.

 

5.                                       Required
Disclosure. The confidentiality obligations imposed by this Agreement do not
apply to the extent, but only to the extent, that Confidential Information must
be disclosed pursuant to a court order or as required by any regulatory agency
or other government body of competent jurisdiction. If Recipient is ordered to
disclose Confidential Information, it shall

 

81

 

notify the Party whose
Confidential Information is involved immediately upon receipt of such an order
to disclose and use all reasonable efforts to resist, or to assist such Party
in resisting, such disclosure and, if such disclosure must be made, to limit
the disclosure to the extent legally required and to obtain a protective order
or comparable assurance that the Confidential Information disclosed shall be
held in confidence and not be further disclosed absent the original disclosing
Party’s prior written consent.

 

6.                                       Remedies.
The parties acknowledge that any disclosure or misappropriation of Confidential
Information in violation of this Agreement could cause irreparable harm, the
amount of which may be extremely difficult to determine, and which the parties
agree would be inadequate and insufficient as a remedy at law or in money
damages. The parties therefore agree that the Disclosing Party and/or the Party
whose Confidential Information is involved shall have the right to apply to any
court of competent jurisdiction for an order restraining any breach or
threatened breach of this Agreement and for any other relief as the Disclosing
Party and/or the Party whose Confidential Information is involved deems
appropriate, and Recipient agrees not to oppose any such application. This
right shall be in addition to any other remedy available in law or equity.

 

7.                                       Term.
The term of this Agreement shall commence on the date set forth above.

 

8.                                       Third
Party Beneficiary. This Agreement is enforceable by the parties hereto and by either
SITA or beneficiary hereto.

 

9                                          Governing
Law. The validity of this Agreement, the construction and enforcement of its
terms, and the interpretation of the rights and duties of the parties shall in
all respects be governed by the substantive laws of England.

 

10.                                 Modification
and Waiver. No modification, amendment, supplement to or waiver of the
Agreement or any of its provisions shall be binding upon the parties hereto
unless made in writing in English and duly signed by both parties. A failure or
delay of any party’s exercise or partial exercise of any right or remedy under
this Agreement shall not operate to impair, limit, preclude, cancel, waive or
otherwise affect such right or remedy.

 

11.                                 Severability.
If any of the provisions of this Agreement shall be held to be invalid, illegal
or unenforceable, the unaffected provisions of this Agreement shall be
unimpaired and remain in full force and effect. The Disclosing Party and the
Recipient shall negotiate in good faith to substitute for such invalid, illegal,
or unenforceable provision a mutually acceptable provision consistent with the
original intention of the parties.

 

82

 

IN WITNESS WHEREOF, the parties each acting with
proper authority, have executed this Agreement as of the date first written
above.

 

	
  Disclosing Party

  	
   

  	
  Recipient

  
	
   

  	
   

  	
   

  
	
  By:

  	
   

  	
   

  	
   

  	
  By:

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Name:

  	
   

  	
   

  	
   

  	
  Name:

  	
   

  	
   

  
	
   

  	
  [Type or Print]

  	
   

  	
   

  	
   

  	
  [Type or Print]

  	
   

  
	
  Title:

  	
   

  	
   

  	
   

  	
  Title:

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
   

  	
   

  	
   

  	
  Date:

  	
   

  	
   

  
								

 

 

ATTACHMENT RC

 

WSL Global Telecommunications Services Agreement

 

ALC and X.25:

 

Bundled
Rates include:

Single
connection to SITA network at the speed indicated below, supporting ALC and
X.25 protocols 

Unlimited transmission from WSL agency to Worldspan ATL host 

Link Service - “the provision of equipment to operate a circuit (modems or
Network Terminal Unit (NTU)).  The
surveillance of the physical access medium (e.g. analogue or digital local
circuit).”

Local Access circuit Monthly Rental (Except for Saudi Arabia, Morocco, Egypt)

 

NOTE: Local Access install charged
separately.  In addition, where WSL has
elected to proceed with an Access Provider not selected by SITA, as allowed
under the Agreement, Local Access circuit rental charges and any additional charges
to connect to the WSL selected Access Provider shall be in addition to the
charges set out herein and will be charged separately to WSL.

 

BUNDLED RATES:

 

	
  Country

  	
   

  	
  Up to

  19.2K

  (where

  available)

  	
   

  	
  64K

  	
   

  
	
  Austria

  	
   

  	
  $

  	
  350

  	
   

  	
   

  	
   

  
	
  Belgium

  	
   

  	
  $

  	
  330

  	
   

  	
   

  	
   

  
	
  Czech
  Republic

  	
   

  	
  $

  	
  335

  	
   

  	
   

  	
   

  
	
  Denmark

  	
   

  	
  $

  	
  350

  	
   

  	
   

  	
   

  
	
  Egypt

  	
   

  	
  $

  	
  350

  	
   

  	
   

  	
   

  
	
  Finland

  	
   

  	
  $

  	
  500

  	
   

  	
   

  	
   

  
	
  France

  	
   

  	
  $

  	
  400

  	
   

  	
  $

  	
  600

  	
   

  
	
  Germany

  	
   

  	
  $

  	
  325

  	
   

  	
  $

  	
  600

  	
   

  
	
  Greece

  	
   

  	
  $

  	
  350

  	
   

  	
   

  	
   

  
	
  Guam

  	
   

  	
  $

  	
  945

  	
   

  	
   

  	
   

  
	
  Hungary

  	
   

  	
  $

  	
  600

  	
   

  	
   

  	
   

  
	
  Iceland

  	
   

  	
  $

  	
  630

  	
   

  	
   

  	
   

  
	
  Ireland

  	
   

  	
  $

  	
  300

  	
   

  	
   

  	
   

  
	
  Israel

  	
   

  	
  $

  	
  230

  	
   

  	
  $

  	
  460

  	
   

  
	
  Italy

  	
   

  	
  $

  	
  300

  	
   

  	
  $

  	
  600

  	
   

  
	
  Kuwait

  	
   

  	
  $

  	
  855

  	
   

  	
   

  	
   

  
	
  Luxembourg

  	
   

  	
  $

  	
  540

  	
   

  	
   

  	
   

  

 

 

	
  Country

  	
   

  	
  Up to

  19.2K

  (where

  available)

  	
   

  	
  64K

  	
   

  
	
  Malta

  	
   

  	
  $

  	
  675

  	
   

  	
   

  	
   

  
	
  Morocco

  	
   

  	
  $

  	
  377

  	
   

  	
   

  	
   

  
	
  Netherlands

  	
   

  	
  $

  	
  270

  	
   

  	
  $

  	
  540

  	
   

  
	
  Norway

  	
   

  	
  $

  	
  277

  	
   

  	
  $

  	
  550

  	
   

  
	
  Poland

  	
   

  	
  $

  	
  310

  	
   

  	
   

  	
   

  
	
  Portugal

  	
   

  	
  $

  	
  325

  	
   

  	
   

  	
   

  
	
  Romania

  	
   

  	
  $

  	
  640

  	
   

  	
   

  	
   

  
	
  Russian
  Fed

  	
   

  	
  $

  	
  650

  	
   

  	
   

  	
   

  
	
  Saudi
  Arabia

  	
   

  	
  $

  	
  420

  	
   

  	
   

  	
   

  
	
  Spain

  	
   

  	
  $

  	
  380

  	
   

  	
  $

  	
  640

  	
   

  
	
  Sweden

  	
   

  	
  $

  	
  250

  	
   

  	
   

  	
   

  
	
  Switzerland

  	
   

  	
  $

  	
  500

  	
   

  	
   

  	
   

  
	
  Turkey

  	
   

  	
  $

  	
  350

  	
   

  	
   

  	
   

  
	
  UK

  	
   

  	
  $

  	
  350

  	
   

  	
  $

  	
  500

  	
   

  

 

IP/FRAME RELAY:

 

The
following Bundled Rates include:

Single
connection to SITA’s P network with 32K Worldwide throughput

Or -
Single 64K connection to SITA’s Frame Relay Network with (1) 32K Frame Relay
CIR to DUB and (1) 8K Frame Relay CIR to ATL

Link
Service - “the provision of equipment to operate a circuit (modems or Network
Terminal Unit (NTU)). The surveillance of the physical access medium (e.g.
analogue or digital local circuit).”

Frame
Relay Install charges

Router
Monthly and Install charges associated with a Cisco 2600 series router
regardless of configuration

Local
Access Circuit Monthly Rental (Except for Saudi Arabia, Morocco and Egypt)

 

NOTE: Costs associated with Local
Access Install and ISDN will be charged separately. In addition, where WSL has
elected to proceed with en Access Provider not selected by SITA, as allowed
under the Agreement, Local Access circuit rental charges and any additional
charges to connect to the WSL selected Access Provider shall be in addition to
the charges set out herein and will be charged seperately to WSL.

 

 

BUNDLED RATES:

 

	
  Country

  	
   

  	
  Monthly

  	
   

  
	
  Belgium

  	
   

  	
  $

  	
  600

  	
   

  
	
  Denmark

  	
   

  	
  $

  	
  500

  	
   

  
	
  France

  	
   

  	
  $

  	
  600

  	
   

  
	
  Germany

  	
   

  	
  $

  	
  750

  	
   

  
	
  Ireland

  	
   

  	
  $

  	
  715

  	
   

  
	
  Israel

  	
   

  	
  $

  	
  650

  	
   

  
	
  Italy

  	
   

  	
  $

  	
  625

  	
   

  
	
  Netherlands

  	
   

  	
  $

  	
  650

  	
   

  
	
  Spain

  	
   

  	
  $

  	
  450

  	
   

  
	
  Sweden

  	
   

  	
  $

  	
  550

  	
   

  
	
  Switzerland

  	
   

  	
  $

  	
  520

  	
   

  
	
  UK

  	
   

  	
  $

  	
  715

  	
   

  

 

64K ISDN DIAL BACK-UP RATES:  Includes, ISDN line rental, call charges
(initiated by SITA) and the rental of equipment at both the customer and SITA
site.  This does not include the
provision of the ISDN(s) on the customer side due to local regulation
(precluding SITA from ordering this) or because the customer may already have
an ISDN connection.  The customers are
responsible for the cost of all the calls they initiate.

 

	
  Country

  	
   

  	
  Monthly

  	
   

  	
  Install

  	
   

  
	
  Belgium

  	
   

  	
  $

  	
  225

  	
   

  	
  $

  	
  650

  	
   

  
	
  France

  	
   

  	
  $

  	
  225

  	
   

  	
  $

  	
  650

  	
   

  
	
  Italy

  	
   

  	
  $

  	
  225

  	
   

  	
  $

  	
  650

  	
   

  
	
  Netherlands

  	
   

  	
  $

  	
  225

  	
   

  	
  $

  	
  650

  	
   

  
	
  UK

  	
   

  	
  $

  	
  225

  	
   

  	
  $

  	
  650

  	
   

  
	
  Germany

  	
   

  	
  $

  	
  350

  	
   

  	
  $

  	
  650

  	
   

  
	
  Israel

  	
   

  	
  $

  	
  450

  	
   

  	
  $

  	
  650

  	
   

  

 

HIGH SPEED FRAME RELAY:

 

The
following Bundled Rates include:

Single
Remote connection at speed indicated

Single
CIR as indicated to London

Link
Service at remote end (see definition above for Link Service)

Frame
Relay install Charges

NOTE: Costs associated with Local
Access Monthly Rental and Installation will be charged separately.  In addition, where WSL has elected to
proceed with an Access Provider not selected by SITA, as allowed under the Agreement,
circuit charges and any additional charges to connect to the WSL selected
Access Provider shall be in addition to the charges set cut herein and will be
charged separately to WSL

 

	
  Country (Port/CIR)

  	
   

  	
  128K/64K

  	
   

  	
  256K/128K

  	
   

  
	
  Belgium

  	
   

  	
  $

  	
  1,800

  	
   

  	
   

  	
   

  
	
  Denmark

  	
   

  	
  $

  	
  2,000

  	
   

  	
   

  	
   

  
	
  Egypt

  	
   

  	
  $

  	
  6,700

  	
   

  	
   

  	
   

  

 

 

	
  Country (Port/CIR)

  	
   

  	
  128K/64K

  	
   

  	
  256K/128K

  	
   

  
	
  France

  	
   

  	
  $

  	
  1,800

  	
   

  	
  $

  	
  2,900

  	
   

  
	
  Germany

  	
   

  	
  $

  	
  1,800

  	
   

  	
  $

  	
  2,900

  	
   

  
	
  Greece

  	
   

  	
  $

  	
  2,200

  	
   

  	
   

  	
   

  
	
  Hungary

  	
   

  	
  $

  	
  2,600

  	
   

  	
   

  	
   

  
	
  Ireland

  	
   

  	
  $

  	
  2,000

  	
   

  	
   

  	
   

  
	
  Israel

  	
   

  	
  $

  	
  2,100

  	
   

  	
   

  	
   

  
	
  Italy

  	
   

  	
  $

  	
  1,900

  	
   

  	
  $

  	
  3,100

  	
   

  
	
  Netherlands

  	
   

  	
  $

  	
  1,800

  	
   

  	
  $

  	
  2,900

  	
   

  
	
  Norway

  	
   

  	
  $

  	
  2,000

  	
   

  	
   

  	
   

  
	
  Poland

  	
   

  	
  $

  	
  2,200

  	
   

  	
   

  	
   

  
	
  Spain

  	
   

  	
  $

  	
  2,000

  	
   

  	
   

  	
   

  
	
  Sweden

  	
   

  	
  $

  	
  2,000

  	
   

  	
  $

  	
  3,200

  	
   

  
	
  UK
  (Domestic)

  	
   

  	
  $

  	
  700

  	
   

  	
   

  	
   

  

 

The
following Bundled Rates include:

Single
Remote Connection at the speed indicated

Single
CIR as indicated to Atlanta

Link
Service at remote end

2610
Router at remote end

Frame
Relay and Router Install Charges

 

NOTE: Costs associated with Local
Access Monthly Rental and Installation will be charged separately.  In addition, where WSL elects to proceed
with an Access Provider not selected by SITA, as allowed under the Agreement,
circuit connection charges and any additional charges incurred by SITA to
connect to the WSL selected Access 

Provider shall be in addition to the charges set out herein and will be charged
seperately to WSL.

 

	
  Country (Port/CIR)

  	
   

  	
  128K/64K

  	
   

  	
  256K/128K

  	
   

  	
  512K/256K

  	
   

  	
  512K/384K

  	
   

  	
  1024K/512K

  	
   

  	
  1024K/768K

  	
   

  
	
  Belgium

  	
   

  	
  $

  	
  2,700

  	
   

  	
  $

  	
  4,300

  	
   

  	
  $

  	
  6,600

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Denmark

  	
   

  	
  $

  	
  3,000

  	
   

  	
  $

  	
  4,700

  	
   

  	
  $

  	
  7,300

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  France

  	
   

  	
  $

  	
  2,700

  	
   

  	
  $

  	
  4,300

  	
   

  	
  $

  	
  6,600

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Germany

  	
   

  	
  $

  	
  2,700

  	
   

  	
  $

  	
  4,300

  	
   

  	
  $

  	
  6,600

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Ireland

  	
   

  	
  $

  	
  3,100

  	
   

  	
  $

  	
  4,900

  	
   

  	
  $

  	
  7,600

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Israel

  	
   

  	
  $

  	
  2,900

  	
   

  	
  $

  	
  4,500

  	
   

  	
  $

  	
  7,000

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Italy

  	
   

  	
  $

  	
  2,900

  	
   

  	
  $

  	
  4,500

  	
   

  	
  $

  	
  7,000

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Netherlands

  	
   

  	
  $

  	
  2,700

  	
   

  	
  $

  	
  4,300

  	
   

  	
  $

  	
  6,600

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Spain

  	
   

  	
  $

  	
  3,100

  	
   

  	
  $

  	
  4,900

  	
   

  	
  $

  	
  7,600

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Sweden

  	
   

  	
  $

  	
  3,000

  	
   

  	
  $

  	
  4,700

  	
   

  	
  $

  	
  7,300

  	
   

  	
  $

  	
  9,300

  	
   

  	
  $

  	
  11,500

  	
   

  	
  $

  	
  16,000

  	
   

  
	
  Switzerland

  	
   

  	
  $

  	
  2,700

  	
   

  	
  $

  	
  4,300

  	
   

  	
  $

  	
  6,600

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  UK

  	
   

  	
  $

  	
  1,900

  	
   

  	
  $

  	
  3,000

  	
   

  	
  $

  	
  3600

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
																				

 

 

The
following Bundled Rates include:

Single
Remote Connection at the speed indicated

Single
CIR as indicated to Atlanta

Link
Service at remote end (see definition above for Link Service)

2610
Router at remote end

Frame
Relay and Router Install Charges

ISDN
Backup at remote end at the CIR speed

ISDN
Install Charges

 

NOTE: Costs associated with Local
Access Monthly Rental and Installation will be charged separately.  In addition, where WSL elects to proceed
with an Access Provider not selected by SITA, as allowed under the Agreement,
circuit connection charges and any additional charges incurred by SITA to
connect to the WSL selected Access

Provider shall be in addition to the charges set out herein and will be charged
seperately to WSL.

 

	
  Country (Port/CIR)

  	
   

  	
  256K/128K

  	
   

  	
  512K/256K

  	
   

  
	
  UK

  	
   

  	
  $

  	
  3,455

  	
   

  	
  $

  	
  4,230

  	
   

  
								

 

 

Intranet Connect

 

 

Service Definition

 

 

	
  © SITA

  	
  Intranet Connect Service Definition

  	
   

  
	
   

  	
   

  	
   

  
	
   

  	
  Confidential May 2, 2000

  	
   

  

 

 

TABLE OF CONTENTS

 

	
  INTRODUCTION

  
	
  Objective
  of document

  
	
  Readership

  
	
  Definition of
  terms/glossary

  
	
  SERVICE
  OVERVIEW

  
	
  Introduction

  
	
  Feature

  
	
  Router
  upgrade option

  
	
  Relationships with
  other services

  
	
  Functions
  not supported

  
	
  WORLDSPAN network management
  issues

  
	
  TECHNICAL
  ISSUES

  
	
  Introduction

  
	
  Hardware
  platform

  
	
  IPNET core
  routers

  
	
  Intranet
  Connect WORLDSPAN access servers

  
	
  Physical class

  
	
  Cisco Systems IPNET routers

  
	
  Software
  platform

  
	
  CPE related
  issues

  
	
  Supported
  standards

  
	
  Network
  integration

  

 

1

 

Introduction

 

Objective
of document

 

This document describes the Intranet Connect service.  It provides a description of the technical,
operational, billing and pricing features associated with this service.

 

Readership

 

This
document is primarily intended for sales support staff; engineering and
operations staff. Account managers and BDEs should refer to the sales brief
enclosed.

 

Definition of terms/glossary

 

This
section describes the terms used throughout the document.  The terms used are the official terms for
the Intranet Connect service, and must be used in all subsequent publications
of manuals, presentations and commercial documentation.

 

AeroNet.  The initial IPNET community.

 

Autonomous system (AS.) of the
subscriber). A single contiguous portion, or all of, an IPNET
subscriber’s network under the control of that subscriber.

 

BGP-4.  A policy-based routing protocol for
connecting autonomous systems.

 

Community LAN.  The LAN to which WORLDSPAN managed server is
attached.

 

Community.  A set of subscriber AS’s grouped by common
business interest into a single logical network within IPNET.

 

WORLDSPAN premises equipment (CPE)
route.  The CPE router
resides logically inside the subscriber AS and connects the subscriber to IPNET.

 

Inter-regional link.  The connection between a pair of core
routers in different regions.

 

Intro-regional link.  The connection between a pair of boundary
routers or a pair of core routers within the same region.  WAN connections between core and boundary
routers are not permitted.

 

IPNET access connection.  The link between a CPE and a boundary
router.  This may be frame relay or
X.25.  In special cases where we
physically host the CPE, this access connection may be a LAN.

 

IPNET addresses.  Any address from the range 57.0.128.0 to
57.0.255.255 inclusive.

 

2

 

IPNET boundary router.  This resides inside the IPNET domain
boundary connected to a number of CPEs.

 

IPNET core route.  A router inside the IPNET domain boundary
that has no connection to any CPE but is used to route datagrams between IPNET
sites.

 

IPNET domain boundary.  A logical boundary that contains all IPNET
routers and their inter-connections.

 

IPNET regions . A
geographic region defined for IPNET billing purposes.

 

IPNET remote site. A
physical location where a single boundary router is located.

 

IPNET site. A
physical location where an IPNET Ethernet resides to which is connected at
least one boundary router and one core router.

 

IPNET subscriber.  The company or organization whose IP network
is directly connected to IPNET via one or more connections.

 

IPNET trunk connection.  Any frame relay only, wide area connection
that is purely within the IPNET domain boundary, and is either an inter-regional
link or an intra-regional link.

 

IPNET.  The SITA controlled and managed physical IP
network.

 

[graphic not filed]

 

3

 

Service
overview

 

Introduction

 

The Intranet Connect Service provides IP internetworking within either
a vertical sector community or in an enterprise that links many different
organizations together.  It provides a
number of features and functions, but is ultimately the connectivity enabler between
many WORLDSPAN routers in an any-to-any environment using IP switching.

 

Intranet Connects relationship to other services including frame relay
and X.25 (which are the primary access mechanisms) is described.  There are no migration issues with this
service, and the existing WORLDSPAN management systems are capable of
supporting multiple Intranets on IPNET. 
As IP is the only protocol supported by Intranet Connect then no other
protocol can be transported unless it is encapsulated in IP.  Encapsulation requires the Cisco Enterprise
IOS to be supplied which incurs a supplementary charge.

 

Features

 

Regional connectivity

 

Regional connectivity provides WORLDSPAN with any-to-any IP
connectivity with in the region in which they are connected.  The bandwidth that is selected by WORLDSPAN
is the throughput rate that we provide as a minimum capacity end-to-end for
that connection, provided that the remote end is of equal or greater capacity.

 

Standard connectivity rates are:

 

16kbps, 24kbps, 32kbps, 48kbps, 64kbps, 96kbps, 128kbps, 256kbps,
512kbps, 1Mbps, 1.5Mbps, 2Mbps.

 

Note that the nearest appropriate country bandwidths apply, for
example, 56kbps in USA.

 

Global connectivity

 

Global connectivity provides WORLDSPAN with any-to-any IP connectivity
on a worldwide basis.  The bandwidth
that is selected by WORLDSPAN is the throughput rate that we guarantee as a
minimum capacity end-to-end for that connection, provided that the remote end
is of equal or greater capacity. 
Standard connectivity rates are as for regional connectivity above, but
may be restricted in some locations depending upon local conditions.

 

Mission-critical sites:
standby option (available in phase 2)

 

Standby mission-critical sites can be connected either using a
permanent leased circuit or ISDN dial connection via the SITA Network node then
to the Intranet Connect service. 
Connections can be made at a lower or equal speed to the primary
connection to either the same or a different

 

4

 

boundary.  These connections can
be from the same access router or from two discrete access routers.

 

No load sharing is supported under this option.

 

Mission-critical sites:

 

Mission-critical sites can be connected either using a permanent or
semi-permanent ISDN dial connection to Intranet Connect.  Connections can be made at a lower or equal
speed to the primary connection to either the same or a different
boundary.  These connections can be from
the same access router or from two discrete access routers. Both connections
are made at the same connectivity rate.

 

No load sharing is supported under this option.

 

Router
upgrade option

 

The default access router is a Cisco 2501 or Cisco 2502.  For locations where ISDN semi-permanent
connections are available, then the CS2503 or CS2504 can be supplied as part of
the service subject to approval by Product Marketing.

 

Routers with the capacity to support additional WAN and LAN connection,
or to provide higher performance, can be supplied.  These routers are the CS45OO and CS4700 configured with 8Mb flash
memory, 16Mb main memory, 8Mb shared memory, 1 Ethernet or Token Ring interface
and 2 serial ports.  Additional LAN and
WAN interfaces can be supported but require special pricing.

 

The standard software suite supplied is the Cisco IP suite minimum
release is IOS V11.03.

 

Remote LAN Access support

 

PPP Dial connections will he supported when available within WORLDSPAN
Access Server but will require a software upgrade from the Cisco IP Suite to
the Enterprise suite.

 

Relationships with other services

 

This
service uses both the X.25 and Frame Relay services to provide the connection
between the access router and the boundary router.

 

In
phase one all frame relay connections the CIR will be limited to the
connectivity rate that WORLDSPAN selects, either globally or regionally,
standard frame relay configuration rules apply.  In phase 2 frame relay WORLDSPAN customers, with connections to
boundary routers that are in the same connection centre as the frame relay
switch to which they are connected, will be able to use the in-node
configuration.  This will provide when
available an EIR up to the bandwidth of the access circuit, rate limiting will
then be done at the egress of the boundary router using Cisco internetworking
operating system (IOS) features.

 

5

 

X.25  connections will use a circuit with the
equivalent access speed to the connectivity required.

 

Remote
LAN Access - PPP may be supported on WORLDSPAN access server when available.
Standard RLA configuration rules apply.

 

Intranet
Connect can provide a connection to other services via the generic access
service architecture (GASA) using the IP protocol.  Not all services will initially be accessible via the GASA as
they are currently undergoing conversion use the TCP/IP protocols.

 

Functions
not supported

 

The
following functions are not supported:

 

(1)                                  The
direct transmission of any protocol other than TCP/IP.

 

(2)                                  All
Internet connections must be made from within the Enterprise, that is from
within WORLDSPAN LAN and not from the Intranet Connect boundary router.

 

(3)                                  Unregistered
or addresses within the private IP addresses space.

 

(4)                                  EIR
(excess information rate) in the framework of Intranet Connect as part of phase
one.

 

(5)                                  Multi-media
protocol support including RSVP, IP Multicast, RTP and RED as part of phase
one.

 

(6)                                  Cascaded
routers as part of phase one.

 

(7)                                  Access
CPE for both LAN Access and Intranet Connect in phase One.

 

(8)                                  Bridged
protocols.

 

(9)                                  Direct
access with HDLC connection.

 

Network
Management issues

 

All
Intranet Connect connections and boundary routers are proactively monitored by
the Centre of Excellence (COE) in Nice using the standard IPNET management
platforms.  These are HP OpenView
workstations that have a near real time picture of IPNET and all WORLDSPAN
intranets using the Intranet Connect service.

 

6

 

Fault
monitoring, diagnosis and resolution are all done from these workstations.  As this is a proactively managed service,
all trouble tickets will be raised from the COE.

 

Technical issues

 

Introduction

 

This
section describes the hardware platform and its two classes: configuration
class and physical class.  These
primarily impact on the router type and its role within IPNET and Intranet Connect

 

Hardware
platform

 

IPNET
routers are categorized according to their definition by two largely
independent classes, specifically:

 

•                                Configuration
class

•                                Physical
class

 

When
selecting a router for inclusion or attachment to IPNET, the initial selection
is based on its configuration class, which is determined by its logical
position and function within the network. 
With the configuration class established, the physical class or router
type may then be chosen.  The selection
of physical class is based heavily on the performance and connectivity
requirements, in addition to the pre-determined configuration class.

 

Configuration class

 

The
IPNET Topology and Capabilities document (located in Lotus Notes IPNET Forum)
divides IPNET routers into three main types, which together constitute the
available configuration classes:

 

•                                IPNET boundary routers.  These routers within the IPNET domain
boundary connect the IPNET domain to the IPNET Subscriber AS.

•                                IPNET core routers.  These exist within the IPNET domain
but have no connection to Subscriber AS’s

•                                WORLDSPAN access servers or CPE routers.  These exist outside the IPNET domain
boundary and are responsible for connecting the subscriber AS to IPNET.  The supply, configuration and ongoing
management options for the CPE router are the following:

1.                                       Supplied,
configured and managed by SITA.

 

2.                                       Supplied
by WORLDSPAN, but configured and managed by SITA.  In this case, the router must be a Cisco router from the IPNET
Node Physical Class List (see later in this section).

 

7

 

3.                                       Supplied,
configured and managed by WORLDSPAN.  In
this scenario, the CPE router must certified by SITA in terms of its
capabilities which are detailed in the CPE router configuration requirements
section.

 

Physical topology

 

Internally,
it consists of a series of interconnected IPNET sites.  Each site is composed of a minimum of a
single core router and a single boundary router that are interconnected via an
Ethernet LAN.  As the connectivity requirements
at each site grows, then boundary routers are added incrementally, and
depending on the traffic profiles, additional core routers will also be added
or upgraded as necessary.  This
hierarchical approach provides significant benefits in terms of scalability,
availability, manageability and overall cost.

 

8

 

Figure
1 - IPNET Hierarchaical Physical Topology

 

[graphic not filed]

 

 

Figure
1 above illustrates the physical hierarchy created by the combination of
Intranet Connect boundary and IPNET core routers.  Two sites are depicted together with a single router located at a
remote site.  (Remote sites are required
when the costs to create a full IPNET site consisting of interconnected
boundary and core routers cannot be justified. In this scenario, the remote
boundary router is always connected to another boundary router that serves the
same community.  The configuration
requirements however remain unchanged.) It can be seen that the hierarchy is
created by a layer of interconnected IPNET core routers that is served by
groups of co-located boundary routers. 
This implementation provides the necessary scope to implement the
security model described by the IPNET Topology and Capabilities document, and
also facilitates migration to high-speed backbones such as ATM.

 

Intranet Connect boundary routers

 

These
routers logically exist at the periphery of the IPNET domain and are physically
located on SITAcontrolled premises. 
Their role is to deterministically (means predictable response time)
control any IP packets traversing the Intranet Connect boundary and includes
both user data and routing traffic.

 

The
Intranet Connect boundary router typically connects to WORLDSPAN Access Server
via either X.25 or frame relay, with the latter being the preferred access
method.

 

In
special cases where SITA also physically hosts WORLDSPAN access server router,
the Intranet Connect boundary router may connect to the CPE via a LAN
interface.

 

Note.
This is not the same LAN that will be used to inter-connect IPNET boundary
routers.

 

The
following basic functional pre-requisites must therefore be met by any IPNET
boundary router:

 

Boundary router
configuration specification

 

•                  Run the BGP4 protocol with specific
capabilities:

•                                Operate in a BGP
routing confederation

•                                Interpret and set
community attribute

•                  Run the OSPF protocol

•                  At least one frame relay serial
connection to the SITA Network using the local management interface as
specified by Cisco, Stratacom, Nortel and DEC.

•                  An X.25 serial connection where
required to the SITA Network.  This
requirement is based on the access method of the attached WORLDSPAN access
servers.

 

9

 

•                  Have at least one Ethernet LAN port
to allow boundary routers that are located at the same physical site to inter
communicate.  Additional LAN ports may
be required to connect to SITA hosted CPEs as described above.

•                  An ISDN connection to the. public
ISDN or Global Voice Services (subject to marketing approval).

•                  Access lists associated with its
WORLDSPAN access server connections to control:

(i)    Which route prefixes are acceptable.

 

(ii)   What IP packets may be sourced from this
connection onto IPNET.

 

(iii)  Which sites may be connected to.

 

IPNET
core routers

 

These
routers exist purely within the core of IPNET and have no connections to CPE
routers.  Physically, they are located
on SITA managed premises and their primary function is to act as high-speed
switches to move IP datagrams between IPNET boundary routers.  The Core routers, running both BGP4 and
OSPF, have a full set of routes that includes all external subscriber networks
as well as internal IPNET networks.  This
external route information is learned and distributed by the IPNET boundary
routers.  The fully populated routing
table allows the core routers to determine the physical and logical topologies
of the network, and thus to establish optimum routes between any pair of
subscriber networks.  The core routers
are also responsible for distributing all BGP information to their connected
set of boundary routers via the route-reflector mechanism.

 

Core
router configuration requirements:

 

•                                Run the OSPF protocol

•                                Run the BGP4 protocol
with the specific capabilities:

 

a)                                      Operate
in a BGP routing confederation

 

b)                                     interpret
community attribute

 

c)                                      Act
as route reflector for boundary routers

 

•                                Have at least one frame
relay serial connection to the SITA Network using the local management
interface as specified by Cisco, Stratacom, Nortel and DEC.

•                                Have an Ethernet port
to provide LAN connectivity to boundary routers located at the same physical
site.

 

10

 

Intranet Connect WORLDSPAN access servers

 

These
routers, as the name suggests, are typically located on WORLDSPAN
premises.  For this reason, they are, by
default, insecure, and therefore it is the boundary routers that impose IPNET
security policies at the IPNET boundary. 
That is to say, there are no requirements on the functionality of the access
router to restrict or control connectivity to or from IPNET.  Necessarily, the subscriber may choose to
implement additional packet filtering capabilities on the access router to
restrict access to specific networks or hosts within the subscriber AS.

 

In
special cases where SITA is required to physically host the CPE router, the
IPNET boundary router may connect to the CPE via a LAN interface.  This scenario does not significantly affect
the configuration of either the boundary router or CPE router.

 

WORLDSPAN
access server configuration specification

 

•                                Run the BGP4 protocol

•                                Capable of frame relay
(Cisco, Stratacom, Nortel and DEC LMI), X.25, ISDN or LAN protocols according
to connection type.(1)

•                                SNMP V1 accessible
MIBs(2)

•                                Accessible via telnet(3)

 

(1)          The selection of
appropriate access method may be assisted by reference to the SITA document
entitled “Frame Relay or XZ.25 for LAN Interworking ?” (TECT/HCSOOI4/V)

 

(2)          For subscriber managed
CPEs access to the MIB it is necessary to enable the IPNET Network Management
Centre to retrieve performance information.

 

(3)          For SITA -managed CPEs
only.

 

Physical
class

 

Assuming that the configuration class has been selected and that all
configuration requirements have been met, it is necessary to select the IPNET
router physical class based on a combination of the configuration class and the
parameters primarily relating to connection type and performance.

 

In
this way, the physical class may be simply categorized by three classes:

 

•                                Low performance

•                                Medium performance

•                                High performance

 

Where
performance is directly proportional to the port density, the IP packet
switching speed and IP packet filtering rates.

 

Cisco
Systems IPNET routers

 

All
IPNET router hardware is supplied by Cisco Systems Inc. due to IPNET
operational dependencies on the Cisco 10S that runs on the Cisco platforms.

 

11

 

These
routers are configured according to the mandatory minimum hardware and software
requirements detailed in the Appendix.

 

Additionally,
SITA-managed CPE routers must also be supplied by Cisco and are subject to the
same requirements.  In the case where
the CPE routers are subscriber-supplied and managed, any platform may be used
assuming that the CPE router configuration requirements are met.

 

The
following list of Cisco routers may be used:

 

•                                Cisco
2500 Series

•                                Cisco
4000 Series

•                                Cisco
7000 Series

•                                Cisco
7500 Series

 

The
following matrix assigns a physical class to the different hardware platforms.

 

Table 1 - Performance
matrix

 

	
   

  	
   

  	
  Low

  performance

  	
   

  	
  Medium

  performance

  	
   

  	
  High

  performance

  	
   

  
	
  Cisco
  2500 (all models)

  	
   

  	
  ý

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Cisco
  4000

  	
   

  	
  ý

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Cisco
  4500

  	
   

  	
   

  	
   

  	
  ý

  	
   

  	
   

  	
   

  
	
  Cisco
  4700

  	
   

  	
   

  	
   

  	
  ý

  	
   

  	
   

  	
   

  
	
  Cisco
  7000

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  ý

  	
   

  
	
  Cisco
  7010

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  ý

  	
   

  
	
  Cisco
  75xx

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  ý

  	
   

  

 

Factors affecting IP packet switching

 

The performance of a router is generally measured by its zero drop
packet switching rate, where switching is defined as the act of moving packets
from one interface to another.  It is
this criterion that ultimately determines the “network performance”.  The routing function of a router is actually
an overhead activity and is not significant in this context.  The ability to switch packets at high speed
is influenced by many factors.

 

However, for the purposes of this document, it is the switching
architecture which may be considered the most significant.

 

Switching architecture

 

The switching path of an IP packet on entering a Cisco router may be
one of the following in order of ‘slowest to fastest’.

 

•                                Process switched

 

12

 

•                                Fast switched

•                                Autonomous switched

•                                Silicon switched

 

There is actually a fifth option created by the introduction of the
Cisco VIP card.  While this is actually
a completely different switching mechanism, it may be seen as analogous in
principle to the silicon switched case. 
Both process switching and fast switching involve the CPU of the router
involved, and thus switching is directly proportional to processor performance.  Process switching is slower since the entire
packet is copied to main memory and the CPU only processes the packet at “low”
system priority. Fast switching occurs at “high priority”, and in this case it
is at most the packet header that requires copying to main memory for
processing.  (For low and medium
performance systems with shared memory, the processor may ‘work directly with
the packet buffer.)

 

Autonomous switching does not involve the CPU at all in the switching
mechanism, but uses the independent high-speed processor of the switch
processor card.  This feature is
therefore only available in the “High performance” router class.  (See Table 1 - Performance matrix)

 

Silicon switching goes one step further and uses custom designed
“silicon” to enhance the switching process.

 

Table 2 - Approximate
packet switching rates (thousands of packets per second)

 

	
   

  	
   

  	
  Process

  switched

  	
   

  	
  Fast

  switched

  	
   

  	
  Autonomous

  switched

  	
   

  	
  Silicon

  switched

  	
   

  
	
  Cisco
  2500

  	
   

  	
  1.8

  	
   

  	
  14

  	
   

  	
  n/a

  	
   

  	
  n/a

  	
   

  
	
  Cisco
  4000

  	
   

  	
  1.8

  	
   

  	
  14

  	
   

  	
  n/a

  	
   

  	
  n/a

  	
   

  
	
  Cisco
  4500

  	
   

  	
  3

  	
   

  	
  35

  	
   

  	
  n/a

  	
   

  	
  n/a

  	
   

  
	
  Cisco
  4700

  	
   

  	
  4

  	
   

  	
  50

  	
   

  	
  n/a

  	
   

  	
  n/a

  	
   

  
	
  Cisco
  70x0

  	
   

  	
  2

  	
   

  	
  30

  	
   

  	
  200

  	
   

  	
  400

  	
   

  
	
  Cisco
  75xx

  	
   

  	
  4 - 8

  	
   

  	
  100 - 130

  	
   

  	
  275 - 1,000*

  	
   

  	
  175 - 1,000*

  	
   

  

 

*Note:  Autonomous and silicon switching arc not
supported on the 75xx series.  Instead
figures are given for optimum switching mode. 
Note that performance figures vary according to router configuration.

 

Factors affecting switching path

 

The
switching path is limited not only by the physical architecture, but also by a
number of other factors which are verified during the router selection process.

 

•                  The protocol being switched: Since
IPNET routers only switch IP packets, the story is straightforward, and
typically all switching techniques are available subject to the factors listed
below.

•                  IOS version:  Generally, the later the version, the
greater the availability of higher-speed switching options.  The capabilities of the IOS are always
checked during the router selection process.

 

13

 

•                  Media type:  For all current IPNET available media types. IF packets are
switched at the highest rate as limited by the platform architecture.  The following exception should be noted:

 

All X.25 traffic is process-switched.

 

•                  Parallel paths:  When routing has established that multiple
paths exist to the same destination, path round robining (1) (cyclic selection)
wilt only occur on a packet by packet basis when process switching is
used.  For all other forms of switching,
a single path per-destination is always used.

•                  Access lists:  These are available at fast switching level
both inbound and outbound, and for simple and extended lists.  Extended access lists however void
autonomous switching.  Silicon switching
is an option, but the IOS version should be verified to establish precise
capabilities.  Access lists however slow
down the switching speed, regardless of switching path due to the serial
scanning of the defined access lists. 
Performance degradation is linear and directly proportional to the depth
in the list that causes an access list hit for a given IP packet.

•                  Compression: not currently an option
for Intranet Connect.

•                  Queuing: not currently a feature used
by Intranet Connect.

•                  Accounting: not currently a feature
used by Intranet Connect.

 

IPNET router physical class selection

 

Routing
platforms are chosen from the IPNET router list according to the criteria
provided in the previous sections.  The
following sections provide the guidelines that are used in this selection.

 

Cisco 2500 series

 

The
Cisco 2500 series resides in the low-performance class and should normally only
be used as a CPE router.  The low
processor performance and low port density make it unsuitable for use within
the IPNET boundary for more than 5 connections using frame relay only and the
aggregate bandwidth does not exceed 10 Mbps.

 

For
the purposes of IPNET connectivity, the available configuration options
currently are:

 

•                                1 LAN Interface
(Ethernet or Token Ring) + 2 Serial ports

•                                1 LAN Interface
(Ethernet or Token Ring) + 2 Serial ports + 1 ISDN BRI Interface

 

Cisco 4000

 

This
router resides in the low-performance class, but maybe used as a boundary
router where the LAN connection is Ethernet, no X.25 access connections exist
and only low numbers of frame relay connections are envisaged, In this case,
the aggregated bandwidth should not exceed 16 Mbps.

 

14

 

The
Cisco 4000 is a modular chassis with three option slots for use by Network
Processor Modules.  Any combination of
these NPM’s that supports the desired configuration class may be chosen.

 

For
the purposes of IPNET connectivity, NPM options are:

 

•                                Single
or dual port Ethernet or Token Ring

•                                Single
or dual attachment multi-mode FDDI (phase 2)

•                                Dual
attachment single mode FDDI (phase 2)

•                                Dual
or four port serial

•                                Four
or eight port ISDN BRI

•                                Single-port
channelized T1/E1 or ISDN PRI

•                                Four
port serial G.703

•                                Single
port single-mode/multi-mode ATM

 

Cisco 4500/4700

 

These
two routers are essentially the same and with identical configuration
options.  However, the 4700 is
approximately 35% faster than the 4500 in all switching modes.  The 4700 is therefore typically used in
preference to the 4500.

 

The Cisco 4500 and 4700 utilize a modular chassis identical to that of
the Cisco 4000.  In the same way, three
option slots are available for use by Network Processor Modules (NPM).  Any combination of these NPMs that support
the desired configuration class may be chosen.

 

For the purposes of IPNET connectivity, NPM options are:

 

•                  Single
or dual port Ethernet or Token Ring

•                  Single
or dual attachment multi-mode FDDI (phase 2)

•                  Dual
attachment single mode FDDI (phase 2)

•                  Dual
or four port serial

•                  Four
or eight port ISDN BRI

•                  Single-port
channelized Tl/El or ISDN PRI

•                  Four
port serial G.703

•                  Single
port single-mode/multi-mode ATM

 

It should be noted that the NPMs are fully inter-changeable between all
models of the 4000 series, i.e. the 4000, the 4500 and the 4700.

 

15

 

Cisco 70x0

 

The Cisco 7000 series router is not used as an intranet Connect
boundary router unless it is equipped with the silicon switch processor.  As an IPNET core router however, the 7000
series router is clear of access lists and therefore capable of autonomous
switching IP packets.

 

The Cisco 7000 series is a very modular router with a significant
number of configuration and resiliency options..

 

In summary, the 7000 has five slots available for any combination of
interface processor cards, while the Cisco 7010 has three available slots for
any combination of the same cards.  Two
slots are always occupied, one each by the route processor card and the switch
processor or silicon switch processor cards. 
The latter provides the path to the highest switching rates for this
platform.

 

For the purposes of IPNET, the following interface processor cards are
available:

 

•                                Fast
Ethernet: 1 or 2 ports

•                                Ethernet:
2,4 or 6 ports

•                                Token
Ring: 2 or 4 ports

•                                FDDI:
1 port single or multi-mode (phase 2)

•                                HSS1:
1 port

•                                Serial:
4 or 8 port (with a maximum of 8 Mbps per card)

•                                ATM:
1 port for E3, DS3, TAXI or SONET single-mode/multi-mode.

•                                ISDN
PRI: 30 B & 2 D

 

Software
platform

 

IPNET core routers

 

The standard configuration for IPNET core routers requires Cisco IOS
V11.0.3 as a minimum, with the IP suite.

 

Intranet Connect boundary routers

 

The standard configuration for boundary routers requires Cisco IOS
V11.0.3 as a minimum, with the IP suite.

 

WORLDSPAN access servers

 

The standard configuration for WORLDSPAN access routers requires Cisco
IOS V11.0.3 as a minimum, with the IP suite. 
WORLDSPAN access routers that need to support Remote LAN Access PPP dial
connections are supplied with the enterprise suite.

 

CPE
related issues

 

The Intranet Connect service will initially cover Europe, North America
and Asia Pacific.  The CPE offering will
consist of a SITA-supplied Cisco router (CS2501., 2, 3, 4, CS4500 or CS4700

 

16

 

as standard) that will be seen as part of the SITA Network through its
network management functions.

 

Selection of CPE will be based on the criteria in tables 1 and 2.

 

Supported
standards

 

The
Intranet Connect service supports the following standards:

 

•                       IEEE 8O2.3

•                       IEEE 802.5

 

Network
integration

 

The access router typically connects to the Intranet Connect boundary
router via either X.25 or ‘frame relay, with the latter being the preferred
access method.  The selection of
appropriate access method may be assisted by reference to the SITA document
entitled “Frame Relay or X.25 for LAN Interworking?” 

(TECT/HCS00l4/V).

 

The IP protocol is used to transport user data across the network,
Routing between WORLDSPAN network and the Intranet Connect boundary router is
achieved using the BGP-4 protocol.

 

17

 

Frame
Relay Access Service

 

Service
Definition

 

 

	
  © SITA.

  	
   

  	
  Frame Relay Access
  Service Definition

  	
   

  
	
   

  	
   

  	
  Confidential May 2,
  2000

  	
   

  

 

i

 

	
  Introduction

  
	
  Objective
  of Document

  
	
  Readership

  
	
  Definition of Terms/Glossary

  
	
  Service Overview

  
	
  Introduction

  
	
  Features
  & Functions

  
	
   

  	
  Summary of Service Features
  supported

  
	
   

  	
  PVC & DLCI Management

  
	
   

  	
  Frame Management

  
	
   

  	
  Congestion Management

  
	
   

  	
  Congestion
  Control - The BECN & FECN bits

  
	
   

  	
  Bandwidth Management

  
	
   

  	
  Definition of CIRs

  
	
   

  	
  Internal Subnet Implementation
  of bandwidth control

  
	
   

  	
  Classes of Service

  
	
   

  	
  Specific Frame Relay Access
  service feature support

  
	
   

  	
  LMI - Local Management Interface

  
	
   

  	
  Resiliency Options

  
	
  CPE related issues

  
	
  Supported standards

  
	
  frame relay specifications
  with extensions

  
	
  Frame Relay Forum
  implementation agreements

  
	
  CCITT related standards

  
	
  ANSI related standards

  

 

1

 

Introduction

 

Objective
of Document

 

This document describes the Frame Relay Access service.  It provides a description of the technical,
operational, billing & pricing features associated with this service.

 

Readership

 

This document is primarily intended for sales support staff,
engineering and operations staff Account Managers / BDEs should refer to the
sales brief and datasheet.

 

Definition
of Terms/Glossary

 

This section describes the terms used throughout the
document.  The terms used are to be the
official terms for the Service, and are to be used in all subsequent
publications of Manuals, Presentations and Commercial Documentation.

 

	
  AIR

  	
   

  	
  Allowed
  Information Rate

  
	
  Asymmetrical CIRs

  	
   

  	
  Term used to denote
  CIRs being defined as uni-directional, allowing data to be sent at different
  rates across PVC according to direction of information flow.  (Not supported on the Frame Relay access
  service)

  
	
   

  	
   

  	
   

  
	
  Bandwidth Control

  	
   

  	
  Bandwidth control
  functions are provided to ensure fair allocation of network resources.  Consists of Committed, Excess and Allowed
  Information rates (CIR/EIR/AIR). 
  Without bandwidth control users would be able to send uncontrolled
  volumes of data into network up to the limit of the physical access speed

  
	
   

  	
   

  	
   

  
	
  Bc

  	
   

  	
  Committed Burst (used
  in definition of CIR)

  
	
   

  	
   

  	
   

  
	
  Be

  	
   

  	
  Excessive Burst (used
  in definition of EIR)

  
	
   

  	
   

  	
   

  
	
  BECN

  	
   

  	
  Backward Explicit
  Congestion Notification.  Method used
  by which the network or access device sets a bit in the Frame Relay frame
  header to notify the data source that mild network congestion is occurring

  
	
   

  	
   

  	
   

  
	
  CIR

  	
   

  	
  Committed information
  Rate.  The amount of bandwidth that is
  made available to Worldspan on the end to end path between the SITA Network
  entry and exit point.

  

 

2

 

	
  Class of Service

  	
   

  	
  Term used to identify a
  certain combination of CIR, Bc, Be and Tc.

  
	
   

  	
   

  	
   

  
	
  CLLM

  	
   

  	
  Consolidated Link Layer
  Management. (Not supported as part of service)

  
	
   

  	
   

  	
   

  
	
  Control Plane

  	
   

  	
  Standards definition -
  Plane to manage signalling and SVC with the U-Plane. (Not supported on
  service)

  
	
   

  	
   

  	
   

  
	
  DE

  	
   

  	
  Discard Eligibility.
  Frames sent as part of EIR are automatically tagged with this data bit
  denoting that they are eligible for discarding in the event of network
  congestion.

  
	
   

  	
   

  	
   

  
	
  DLC

  	
   

  	
  Data Link Connection, A
  single half duplex datastream between two FR users

  
	
   

  	
   

  	
   

  
	
  DLCI

  	
   

  	
  Data Link Connection
  Identifier. Used to reference a virtual circuit (PVC) at origin and
  destination ends of circuit. Has local significance only.

  
	
   

  	
   

  	
   

  
	
  LA

  	
   

  	
  Extended Addressing
  DLCI address format (not supported as part of the service)

  
	
   

  	
   

  	
   

  
	
  EIR

  	
   

  	
  Excessive Information
  Rate. Feature allowing users to send bursts of data which exceed the
  CIR.  All frames within the EIR range
  are tagged with the OE bit denoting they are eligible for discarding if
  network congestion occurs

  
	
   

  	
   

  	
   

  
	
  FCS

  	
   

  	
  Frame Checksum Sequence
  in FR frame (used to determine if user data has been corrupted)

  
	
   

  	
   

  	
   

  
	
  FECN

  	
   

  	
  Forward Explicit Congestion
  Notification. A data bit dedicated in the FR frame header to notify the data
  destination that congestion is occurring on the path through the network.

  
	
   

  	
   

  	
   

  
	
  dNl

  	
   

  	
  Parameter defining
  maximum number of octets allowed per Frame Relay frame

  
	
   

  	
   

  	
   

  
	
  FRAD

  	
   

  	
  Frame Relay Access
  Device. Concentrator that routes async/sync traffic through Frame Relay
  network.

  
	
   

  	
   

  	
   

  
	
  Frame

  	
   

  	
  Bit pattern for Frame
  Relay.  Minimum 5 octets maximum 2100
  octets.

  

 

3

 

	
  Frame Relay Forum

  	
   

  	
  Forum of network
  vendors and interested parties, who propose new amendments to the ANSI and
  CCITT standards

  
	
   

  	
   

  	
   

  
	
  Global Addressing

  	
   

  	
  Addressing plan that
  gives each user a unique DLCI significance among an identified group of
  related users

  
	
   

  	
   

  	
   

  
	
  Heartbeat

  	
   

  	
  LMI process between the
  user and network that ensures the integrity of the link

  
	
   

  	
   

  	
   

  
	
  Keep Alive

  	
   

  	
  A sequence of sequence
  numbering exchanges within the LMI protocol, between user and network

  
	
   

  	
   

  	
   

  
	
  Line Over subscription

  	
   

  	
  A term used to describe
  the situation where the total configured CIRs for all DLCs is greater than
  the speed of the physical access port

  
	
   

  	
   

  	
   

  
	
  LMI

  	
   

  	
  Local Management
  interface. A standard for exchanging DLC status information between user
  device and the network

  
	
   

  	
   

  	
   

  
	
  Local addressing

  	
   

  	
  An addressing plan that
  gives local significance to the DLCI used by a group of users

  
	
   

  	
   

  	
   

  
	
  M-Plane

  	
   

  	
  Standards definition -
  Management Plane. Provides management functions between user and network.
  Currently consists only of the LMI protocol definition.

  
	
   

  	
   

  	
   

  
	
  NNI

  	
   

  	
  Network-to-Network
  Interface.  Definition of standard for
  communication between two Frame Relay networks. Analogous to X.75 definition
  with X.25 (Not supported n initial service)

  
	
   

  	
   

  	
   

  
	
  PVC

  	
   

  	
  Permanent Virtual
  Circuit. in the Frame Relay definition, a PVC is defined by linking two half
  duplex channels together, referred to as DLCs

  
	
   

  	
   

  	
   

  
	
  STATUS message

  	
   

  	
  Sent by the network, in
  response to a user status inquiry. 
  Part of the LMI protocol.

  
	
   

  	
   

  	
   

  
	
  STATUS_ENQUIRY message

  	
   

  	
  Sent by the user to
  request status information on all configured DLCs.

  May also be used to check the integrity of the link between the user and
  network

  
	
   

  	
   

  	
   

  
	
  Tc

  	
   

  	
  Committed Time
  Parameters (used in definition of CIR and EIR)

  

 

4

 

	
  Throttling

  	
   

  	
  A process by which the
  network will discard any incoming data above the CIR from the user datastream

  
	
   

  	
   

  	
   

  
	
  U-Plane

  	
   

  	
  Standards term - User
  Plane. Provides majority of core functions of present implementation

  
	
   

  	
   

  	
   

  
	
  UNI

  	
   

  	
  User to Network
  interface (Basic FR service)

  

 

5

Service
Overview

 

Introduction

 

Our Frame Relay Access service is a high speed data transport service
that specifically addresses the rapidly expanding requirement to interconnect
Local Area Networks (LANs) and for interconnection between IBM communications
devices, such as 3745 Front end processors (FEPs).  Since January 1994, more 5000 frame relay connections have
been sold to more than 400 multinational companies around the world by
SITA.  The service is available in over
418 cities in 98 countries.  Existing
customers span all possible market sectors from aerospace companies to high
technology companies, from IT, shipping, and finance to maritime.  These companies use frame relay for a
variety of applications such as client/server communications, terminal-to-host
applications, E-mail, database access and CAD/CAM applications.

 

Frame relay is a networking protocol that provides flexible bandwidth
management tailored to high speed connectivity, yet is flexible enough to cope
with a rapidly evolving applications environment with the following features:

 

•                                Committed data
throughout between WORLDSPAN sites

•                                Ability to take
advantage of unused network capacity for daily peaks in traffic flows using the
frame relay burst features

•                                Ability to deliver
higher performance than an X.25 service in terms of network delay and
throughput

•                                Provision of a cost
effective alternative to traditional X.25 packet switching where high speed
digital infrastructures are available

 

The frame relay implementation is based on the Magellan series of
switches from Nortel which use identical hardware to support our X.25, SN/SDLC
and X.28 services.  Each service differs
in the use of the software that is installed on the individual access line
processor card within the switches. 
Therefore, standard switch hardware has been utilized for deploying the
Frame Relay Access service.  The benefit
associated with this is where existing users of our X.25 Direct Access service
require an upgrade to frame relay, it can be carried out with the minimum of
disruption.

 

The
following diagram illustrates our support of frame relay, X.25, SNA/SDLC and
X.28 protocols on a common network infrastructure:

 

In
summary, the key features of using our frame relay service are as follows:

 

•                                Integrated Network
Management - reliable and effective network management from day one.  Common set of network management products
across all our managed data network access services (frame relay, X.25, SDLC,
etc.), allows quick and efficient fault repair and high availability.

 

6

 

•                                Flexibility of
WORLDSPAN access via routers - FRADs (Frame Relay Access Devices) and IBM front
end processors - allows users to optimize their network topologies.

•                                Operational and
technical support skills already in place worldwide has meant that the Frame
Relay Access service has been deployed and supported operationally with the
shortest possible delay.

 

Features &
Functions

 

Summary
of Service Features supported

 

Service conforms to ANSI, ITU and Frame Relay Forum standards:

 

•                                WORLDSPAN DTE (data
terminal equipment) connection to service using a range of physical interfaces
(V.35, G703, HSSF)

•                                WORLDS PAN access to
service at access line speeds up to 45 Mbps: (*certain locations only)

•                                CIRs up to 10 Mbps
supported; (*certain locations only)

•                                Full support of Local
Management Interface (LMI) features on DLCIs 0 & 1023

•                                Full support of all
congestion management features as defined by ANSI TI .606 standard

•                                Choice of EIR (Excess
Information Rate) support for bursts of user traffic

(i)                                     at
up to 1.5 times CIR (Committed Information Rate) for sustained periods.  If CIR = 64 kbps, EIR = 32 kbps (AIR
[Allowed Information Rate] = 96 kbps)

 

(ii)                                  at
up to access speed for short periods. 
If CIR = 64 kbps, Access Speed = 256 kbps; EIR = 192 kbps (EIR = AS-CIR)

 

•                                Asymmetric CIRs on PVCs
enable our WORLDSPAN to transmit data at different average, speeds in each
direction of a given PVC.

•                                Support of user frames
sizes to 2100 bytes;

•                                Frame relay Class of
Service definitions 3 (CIR only) and 4 (CIR + EIR)

•                                SITA will support up to
254 PVCs (Permanent Virtual Circuits) per access port

Please
note that the following features are not supported:

 

•                                FR Class of Service
definitions 1/2. (1 - No CIR/EIR, 2- EIR only)

•                                XON/XOFF flow control
functionality

 

PVC
& DLCI Management

 

Frame
relay is currently restricted to the use of Permanent Virtual Circuits
(PVCs).  A PVC is defined by the network
administrator to enable data transfer of a transparent datastream between frame
relay access devices of the network. 
PVCs are based on two half duplex data channels called Data Link
Connections (DLCs).  The two DLCs defined
at the source and destination end 

 

7

 

of the
circuit are linked in order to establish full duplex communications.  It is not possible to define only one half
duplex DLC between two users.

 

The
DLCI is a reference for a user to associate a specific DLC with an identifier,
similar to the LCN (Logical Channel Number) identifier of X.25.  The range of a DLC is 0 - 1023, however
several DLCIs are reserved as indicated in the table below.  The Frame Relay Access service Supports a
maximum of 254 DLCs per user access line.

 

A DLC
will have an unique specific bandwidth management (CIR/EIR) configuration.  Since two DLCs are defined and linked
together to form full duplex data transfer, both DLCs can theoretically have
asymmetrical alternate bandwidth management configurations.

 

Frame
Management

 

The
various standards allow a frame size of up to 8000 octets.  The SITA Network implementation will support
frame sizes up to 2100 bytes, where the definition of frame size is based only
on the size of the user field and not the header or FCS fields.  Therefore, the frame size is derived from:

 

	
  2100
  octets user data + 2 octets for header + 2 octets for FCS

  2104 octets maximum total length

  

 

Unlike
other packet switching protocols, frame relay will accept maximum permitted
frame size greater than 4 octets up to the maximum permitted frame size (dN1).

 

Any
frames received by the network in excess of the dN1 size will be discarded at
the ingress point of entry.

 

Congestion
Management

 

Due to
the bursty traffic profiles typically generated by LAN users, care must be
taken to control and handle congestion on the network.

 

The
goal of the congestion control mechanisms is to ensure network integrity and
fairness in allocating restricted network bandwidth to users under congestion
conditions.

 

Network
congestion can be prevented by the following mechanisms:

 

•                                Comprehensive network
engineering

•                                User throughput
reduction in response to BECN & FECN notification

•                                Input throttling,
discarding frames at the entry point of the network

 

8

 

•                                Discarding frames
within the network

•                                Using a congestion
adaptable protocol, such as TCP/IP or SNA

•                                Delegating frames
eligible for discarding (EIR), either by the user or the network

 

Congestion
Control - The BECN & FECN bits

 

The
Backward and Forward Congestion Notification bits (BFCN/FECN) are used by the
SITA Network to warn users at each end of the frame relay circuit that mild
congestion is being experienced on the path through the network.

 

The
BECN bit is used to notify the user of congestion in the opposite direction of
the received traffic, the user application should then execute the necessary
congestion avoidance procedures on its datastream by reducing its window size
and adjusting its internal timers. 
Likewise, the FECN bit is used to inform a user at the egress point of a
DLC of a congestion occurrence.

 

However,
even though the idea of these bits is to request DTEs to throttle back the rate
of information being transmitted into the network, many FR devices, such as LAN
routers, do not respond to them.  As a
result, the feature is often of limited use. 
(Note however, that some IBM SNA implementations will react to these
notifications by throttling back their rate of transmission to the network)

 

Bandwidth
Management

 

Bandwidth
Management provides the function to allocate bandwidth within the network
‘under normal and congestion conditions.

 

Each
subscribed amount of bandwidth is based on an individual DLC, and is referred
to as Committed information Rate (CIR). 
WORLDSPAN can exceed this CIR bandwidth when they have a burst of data
to transmit.  The amount of bandwidth
for this burst is known as the Excess Information Rate (EIR).  These rates are implemented by setting the
amount of user data that will be accepted by the network in a specific time
period.  These are referred to as
Committed Burst (Bc) and Excess Burst (Be) respectively in a time period
Tc.  These Bc and Be parameters will be
set by SITA operations in response to the CIRs subscribed to by WORLDSPAN.

 

Committed Information Rate (CIR)

 

The
CIR defines the network bandwidth capacity that SITA commits to provide to the
user device for each end-tend PVC. it is represented as data throughput per
kbps.

 

The
relationship between CIR and Bc is as follows

 

CIR
= Bc / Tc

 

9

 

Each virtual circuit assigned to a user port will be assigned a CIR
which reflects the sustained throughput the network will support under normal
conditions.  Sustainable throughput in
excess of the OR is throttled, assuming that an EIR value has not been defined
ensuring equal priority access and fairness to all DLCs.  The throttling process will discard all
frames at the ingress point of the network when the committed burst capacity
(Be) has been exhausted. (Note that if an EIR has been configured, the excess
frames will be sent to the EIR queue, see later section for details)

 

CIRs supported

 

WORLDSPAN will be required to subscribe to an end-to-end CIR for each
pair of communicating locations.  The
CIRs configurable will be:

 

CIRS SUPPORTED - 8, 16, 24, 32, 48, 64, 9& 128, 192,
25& 384, 512, 640, 768, 1024, 1536, 2048, 3072, 4096, 6144, 8192. 10240KBPS
(NOTE MAXIMUM OR AVAILABLE VARIES BY LOCATION)

 

Definition
of CIRs

 

In
line with competitive practice in the FR services market, SITA will be taking
advantage of some level of statistical multiplexing within the network when
handling WORLDSPAN CIR’s.  It is
important to note therefore, that the CIR is the Committed and not the
Guaranteed Information Rate.

 

SITA
will not allocate, as a rule, an amount of trunking bandwidth equal to each
individual CIR. Instead, it will allocate trunking bandwidth according to the
predicted traffic flows on the network. 
With the bursty nature of FR traffic, it is conceivable that in certain
network conditions (for example when all CIRs are transmitting at 100% capacity
simultaneously) there would be insufficient trunking capacity to meet the
WORLDSPAN CIR.

 

Note:

The
precise definition of a CIR is ambiguous within industry circles due to
differences between the ANSI and CCITT recommendations.  The SITA definition states that the CIR
refers only to the user portion of the information field within the frame, and
does not include the header or FCS fields.

 

Excess Information Rate (EIR)

 

The Excessive Information Rate (if selected) represents the data
throughput in excess of the CIR, and s specified in units of kbps.  All frames within the EIR range are tagged
with the DE bit set, thus marking it eligible for discarding in the event of
network congestion or contention.  Any
data exceeding the EIR will be throttled, thus the frames will be discarded at
the ingress point of the network when the Excess burst capacity (Be) has been
exhausted.

 

The relationship between EIR and Be is as follows:

 

10

 

EIR=
Be /Tc

 

There is a choice of two optional WORLDSPAN subscription EIR features,
discussed under “Handling Bursts of user traffic.”

 

Allowed Information Rate (AIR)

 

The Allowed information Rate is the combined total of CIR + EIR.  Any data throughput in excess of the AIR
will be discarded at the ingress point of the network.

 

The following figure illustrates the concept of CIR/EIR and AIR using
different combinations of CIR = 64 kbps and EIR = 32 kbps. in example (a) the
AIR = CIR, since no EIR has been defined; any data above 64 kbps will be
discarded.  In example (b) the AIR =
EIR, since no CIR is defined, any data above 32 kbps will be discarded.  Lastly in example (c), the AIR = CIR + EIR .
thus any data offered to the network above 96 kbps will be discarded.

 

 

Figure
- Bandwidth Control Mechanisms (CJR/EIR/AIR)

[graphic not filed]

 

Internal
Subnet Implementation of bandwidth control

 

The
internal DPN-100 mechanisms that control the behaviour of the normally be
transparent to both user and network operator alike.

 

For
every set of bandwidth control parameters associated with each DLC, the SITA
Network node will allocate ‘token pools’ for both the CIR and EIR data
portions.  The size of each ‘token
pools’ is determined directly from the configured values of the Bc and Be
parameters.

 

Incoming
frames are first collected within the Bc token pool, and subsequently leaked
out to the network at the rate of the defined CIR.  When the Bc token pool is full, the excess incoming data is
leaked into the Be token pool (if configured) hence the term ‘dual leaky
bucket’.  Likewise, when the Be token
pool is full, the excess incoming data will simply be discarded.  As the data is leaked through into the
network, tokens will become available for both pools, therefore a small
proportion of data in both pools may be accepted.

 

 

Figure - Dual Leaky Bucket Principle

[graphic not
filed]

 

11

 

Classes
of Service

 

The various bandwidth control parameters CIR, Bc, Be and Tc combine to
provide four distinct classes of service which have been defined by the ANSI
standards organization.

Note that the Frame Relay Access service only supports classes 3 and 4

 

Service Type (1) - No Data Transfer

 

The AIR is effectively set to zero, since both CIR and EIR are also set
to zero.  Therefore, all data transfer
through this datastream will be throttled at the ingress point of the network.  This configuration is recommended to disable
traffic, when it is not necessary to disable the DLC definitions.

 

Service Type (2) - EIR Only

 

For this service type, the SITA Network will accept data up to the
level of SIR only, since CIR will be set to zero.  This configuration is not supported with our Frame Relay Access
service.

 

Service Type (3) - CIR Only

 

For this service type, the SITA Network will accept data up to the
level of CIR only, since excessive burst Be is set to zero.

 

If the user transmits frames tagged with the DE bit, then data is
considered EIR and will not be transmitted through the network.

 

Service Type (4) - CIR & EIR

 

This service is a combination of types 2 & 3.  This data is accepted to the rate of AIR =
CIR + EIR.  Excess data above the CIR is
classified as EIR data, and likewise data above EIR will be discarded.

 

Specific
Frame Relay Access service feature support

 

Asymmetrical relationship between DLCs

 

The
Nortel DPN-100 and Passport implementation allows for the definition of an
asymmetrical bandwidth relationship within a PVC, allowing the bandwidth
allocated (CIR) to be different according to the direction of data flow.  This feature which is illustrated below, is
supported on the Frame Relay Access service:

 

 

Figure - Asymmetric CIRs

[graphic not
filed]

 

12

 

Access line overbooking

 

SITA offers WORLDSPAN the option to “overbook” on their access circuits
to optimize the user data delivery for each of their sites.  This is defined as where the sum of CIRs on
the access link is greater than the access rate of their connection to the
network.

 

It is clear that Committed Information Rates delivery may not be
achieved if the sum of the combined throughput of all DLCs is greater than the
capacity of the access line, thus some DLC users may not be given the usual
bandwidth allocations.  Link overbooking
is an economical proposition for users, since the distribution of traffic from
different datastreams may not demand their agreed bandwidth at the same
instance.

 

 

Figure
.. Access line overbooking

[graphic not filed]

 

In
this case, the CIR offered by SITA will be maintained from network ingress
point to network egress point.  As such
CIRs cannot be maintained across access lines if the access rates are lower
than the CIRs.

 

Overbooking
for each access line is limited to twice the access rate to reflect the
additional trunking costs incurred in maintaining bandwidth to multiple
destinations across the SITA Network.

 

	
  S
  CIR all DLCs must be < = (2 X access speed)

  

 

Handling Bursts of User Traffic

 

Subscribers
to our Frame Relay Access service, although subscribing to a specific Committed
Information Rate, will be able to send bursts of user data in excess of the CIR
which will be transported to the destination using available capacity within
the network.  This feature will allow
WORLDSPAN to take advantage of large amounts of shared bandwidth on the network
for peaks in their traffic patterns.

 

Designed
to enable users to send sustained bursts of data at up to one and a half times
the CIR subscribed to by Worldspan.  For
example, CIR = 64 kbps, EIR = 32 kbps giving total possible throughput of 96
kbps.

 

The
ability to utilize this feature will depend on WORLDSPAN having an access rate
higher than individual CIRs on each end of the circuit.

 

This
EIR service is not available for CIR sizes in excess of 128 kbps.

 

There
is no additional charge for this EIR service.

 

13

 

Additionally the SITA frame relay service can support an instantaneous
burst of user data up to access speed for approximately one second.

 

Minimum CIRs per site

 

To ensure that SITA can guarantee a minimum level of network traffic
from each site to cover the fixed cost elements of the service, a minimum CIR
level is specified.

 

This states that each individual CIR purchased must be at least equal
to 8 kbps.

 

LMI
- Local Management Interface

 

The Frame Relay Access service supports the LMI (Local Management
Interface) protocol for reporting DLC status and configuration explicitly to
the frame relay access device.

 

The LMI procedure is oriented around a poll and response
procedure.  The user device will poll
the network with either a request for PVC status or an integrity check, and
likewise the network will respond to the request with either the status of all
PVCs defined or the integrity check procedure. 
The network can never respond without first receiving a request.

 

The LMI cannot provide explicit congestion control for each DLC, as it
only reports operational status.  The CLLM
(Consolidated Link Layer Management) standard will provide this feature, but is
not supported at present on the DPN-100 frame relay implementation.

 

The protocol provides three features:

 

•                  Notification of the addition,
deletion and presence of all DLCs

•                  Notification of availability or
unavailability of all configured DLCs

•                  An intensity exchange between the
network and user device.  The Keep Alive
exchange sequence is similar to the frame numbering sequence of HDLC based
protocols.

 

The LMI protocol is encapsulated within the information field of a
frame. that may use either DLCIs 0 or 1023 to address the LMI.  Both user and network must use the exact
corresponding DLCI reference.  Both
DLCIs 0 and 1023 are supported on our Frame Relay Access service.

 

Resilency
Options

 

ISDN Dial Back-Up

 

SITA can provide an ISDN Dial Back-Up service by providing ISDN
terminal adapters at both the WORLDSPAN site and the network entry point.

 

ISDN Dial Back-Up is available in 34 countries at speeds from 64 kbps
to 334 kbps depending on the capabilities of the local telecom operators in
each country.

 

14

 

PVC Redirection

 

PVC Redirection will also enable WORLDSPAN to back-up access circuits
and allow for port failures on the network, thus giving mission critical sites
with mission critical data every opportunity to deliver to the intended
audience.  This feature will also now
detect LMI failures.

 

15

 

CPE
related issues

 

Worldspan
can optionally provide and manage their own DTE CPE, typically a LAN router or
Frame Relay Access device (FRAD), and must support the mandatory sections of
the ANSI frame relay standards.  DTE
certification is not required.  Other
possible type of WORLDSPAN DTEs are available such as communications processors
(such as end processor devices).

 

Alternatively
SITA can provide:

 

1)                                      A
range of managed CPE solutions.  Please
refer to CPE service definition

 

2)                                      Managed
router service.  Please refer to the LAN
Access service definition

 

16

 

Supported
standards

 

The
specification and standardization of frame relay has been in progress since the
mid 1980’s when frame relay was first proposed as an ISDN datalink procedure.  The main current standards are listed below
complete with the conformance of the Frame Relay Access service to them.  Note that the service compliance relates
directly to that of the underlying technological platform.  The following standards bodies have drawn op
standards for frame relay technology:

 

a)                                      Joint
vendor specification

 

b)                                     Frame
Relay Forum

 

c)                                      ANSI
standards

 

d)                                     CCITT
standards

 

Due to
the broad similarity between the CCITT and ANSI frame relay specifications, a
detailed conformance statement for the ANSI specifications only is given below.

 

frame relay specifications with
extensions

 

This so-called ‘joint specification’ was drawn up between Nortel,
Stratacom, DFC and Cisco and was the original FR standard.  The Frame Relay Access service is fully
compliant with this specification.

 

Frame Relay Forum implementation
agreements

 

The frame Relay Forum has produced two major documents dealing with a
basic FR service.  A User-to-Network
Interface (UNI) and a Network-to-Network Interface (NNI).  These agreements are based on the existing
ANSI and CCITT standards.

 

CCITT
related standards

 

I.233.1 “ISDN Frame Mode
Bearer Service - ISDN Frame Relaying Bearer Service”

 

I.370 “Congestion
Management in Frame Relaying networks, 1991 “

 

Q922, Annex A, Core
Aspects of Q.922 for use with Frame Relaying Bearer Service

 

Q.933 “DSS1 Signalling
Specification for Frame Mode Bearer Service, 1992”

 

Q.933,
Appendix A, “Additional Procedures for Permanent Virtual Connections (PVCs)
using unnumbered frames’

 

17

 

ANSI
related standards

 

A
battery of ANSI standards ‘were published in final form in 1991, which extended
the CCITT I.122 principles into a set of specifications:

 

TI.606
“Frame Relaying Bearer Service - Architectural Framework and Service
Description”

 

Frame Relay Access service compliance - Complies
except for C-plane switching which is not supported.

 

Addendum
to T1.606 - Frame Relaying Bearer Service - Architectural Framework and Service
Description.

 

Frame Relay Access service compliance - Fully complies
to all mandatory specifications.

 

T1.617
- 1991 “Integrated Services Digital Network (ISDN) - Digital Subscriber
Signalling System

No. 1
(DSSI) - Signalling specification for Frame Relay bearer service.

TI.617
- 1991 “Annex D, Additional Procedures for PYCs Using Unnumbered Information
Frames”

 

Frame Relay Access service compliance - Complies to
Annex D onlv. (Main body describes SVC signalling)

 

TI.618
- 1991 “Integrated Services Digital Network (ISDN) - Core aspects of Frame
Protocol for use with Frame Relay bearer service.

 

Frame Relay Access service compliance - Fully complies
except for the following:

 

•                  3 and 4 byte addressing (2 byte only
supported,

•                  DL-CORE protocol

•                  Consolidated Link Layer Management
(CLLM) message/mechanism.

 

18

 

X.25 Direct Access

 

Service Definition

 

 

	
  © SITA.

  	
  X.25 Direct Access
  Service Definition

  	
   

  
	
   

  	
   

  	
   

  
	
   

  	
  Confidential May 2, 2000

  	
   

  

 

 

CONTENTS

 

	
  1.0

  	
  Introduction

  
	
   

  
	
  2.0

  	
  Scope of our X.25 Direct Access service

  
	
   

  
	
  2.1

  	
  X.25 Direct
  Access

  
	
   

  	
  2.1.1

  	
  Standard features

  
	
   

  	
  2.1.2

  	
  X.25 Private Dial service specifications

  
	
   

  
	
  2.2

  	
  X.25 Private Dial Access

  
	
   

  	
  2..2.1

  	
  Standard features

  
	
   

  	
  2.2.2

  	
  X.25 Private
  Dial service specifications

  
	
   

  
	
  2.3

  	
  Indirect access

  
	
   

  
	
  2.4

  	
  X.25 Optional Features

  
	
   

  	
  2.4.1

  	
  Quickstart

  
	
   

  	
  2.4.2

  	
  PSTN Dial
  Back-up

  
	
   

  	
  2.4.3

  	
  ISDN Dial
  Back-up

  
	
   

  	
  2.4.4

  	
  Managed Customer Premises Equipment (CPE)
  Access Service

  
	
   

  	
  2.4.5

  	
  Managed LAN Access Service

  
	
   

  	
  2.4.6

  	
  Closed User Group

  
	
   

  
	
  3.0

  	
  Features respond
  to market requirements

  
	
   

  
	
  4.0

  	
  Key differentiators
  of the S.25 Direct Access service

  
	
   

  
	
  5.0

  	
  Service platform

  
	
   

  
	
  5.1

  	
  Network service availability

  
	
   

  
	
  5.2

  	
  Network management

  
	
   

  
	
  6.

  	
  Customer support

  
	
   

  
	
  7.

  	
  Summary

  
				

 

1

 

Introduction

 

The
X.25 Direct Access service, one of the cornerstones of our comprehensive
portfolio of Managed Data Network Services (MDNS), is a high performance, cost
effective and secure service for local or international networking applications
in over 170 countries.  As a key element
in providing a complete telecommunications solution, the service provides high
throughput and availability and excellent response times.  The service also provides global coverage
with low transmission delay between globally dispersed sites, and industry
leading access speeds up to 256 kbps. 
Our X.25 Direct Access service is perfectly suited for WORLDSPAN’s
remote locations where the local infrastructure does not support frame relay or
where frame relay cannot be cost justified. 
It is extremely well suited to a vast range of applications and,
therefore, is used to connect local and remote locations to each other or to
corporate host computer sites.

 

One of
the challenges facing corporations today is managing growth as defined by
expansion strategies.  Ensuring that new
locations are equipped with communication tools that meet each location’s
requirements demands a service that is functional, expandable, and
flexible.  X.25 Direct Access service
meets this challenge by providing WORLDSPAN with three levels of X.25 Direct
Access service which respond to changing business requirements:

 

•                                X.25 Direct Access

•                                X.25 Private Dial
Access

•                                Indirect Access

 

Our X.25 Direct Access service provides connections in over 170
countries using leased lines. 
Similarly, X.25 Private Dial Access service offers the same access
capability but uses public switched telephone network (PSTN) connections for
access into our network.  Indirect
Access is used primarily by international locations where regulatory issues
restrict direct connection to a private network.

 

The X.25 Direct Access service is provided on our state-of-the-art
network that utilizes the latest proven, standards-based technology that
ensures performance and capacity keep pace with growing demand.  The X.25 services benefit from a backbone
network that has multiple alternative paths providing dynamic routing around
any network faults.  Our core network
typically meets or exceeds 99.98% availability, which provides [WORLDSPAN],
with a highly dependable service.

 

Service and customer support for our X.25 Direct Access service is
provided in all major business centres in Europe.  North America, and Asia-Pacific by globally dispersed Help Desks
in over 150 countries.  So no matter
where [WORLDSPAN] sites are located, help is available from our local employees
who have infinite knowledge of our services, are culturally sensitive,

 

2

 

speak
English as well as the local language and have a long standing relationship
with the local PTTs.

 

2.0                               Scope of our X.25 Direct Access service

 

We provide three types of X.25 service:  X.25 Direct Access, X.25 Private Dial Access and Indirect
Access.  The following figure
illustrates these access types.

 

Figure:  Three types of X.25
services

 

2.1                               X.25 Direct Access

 

The X.25 Direct Access service provides a high speed communications
service with an advanced level of function. 
It is based on CCITT Open Standards Interconnection (OSI) communications
architecture.  The service offers leased
line connections to the SITA Network for transferring data between any
synchronous X.25 devices, for example from host mainframes and minicomputers to
PCs, workstations and terminals.  Direct
access is the preferred method of connection to our X.25 services for
[WORLDSPAN]’s end-users who have high volumes of traffic or require the quality
of service that only a leased line can provide.  Direct access to the network is via leased lines and provides the
highest quality service.  This is the
most popular means by which [WORLDSPAN]’s remote locations gain access to the
network.  In most cases, we order the
leased lines from the local PTT and provides the data modems that are used with
the leased line.  Please note that this
may not be possible in some countries due to local regulations.

 

Typical
uses include:

 

•                                Host-to-host
applications - X.25 Direct Access can be used for file transfers between hosts,
such as transferring account record files from regional offices to
headquarters, and updating corporate databases with the latest management, marketing
or financial information. For airline and related industries, it might also be
used for the transfer of flight, hotel, cargo and other such related
information.

•                                PC-to-PC (LANs)
applications - In LAN environments, X.25 Direct Access is used for the exchange
of server and desktop PC files, such as financial spreadsheets, management
reports, and presentations with graphics. It is also ideal for electronic mail.

•                                PC and terminal-to-host
applications - X.25 Direct Access enables PCs and terminals to communicate with
hosts, serving applications like remote order entry and database query
applications. For terminals, X.25 Direct Access relies on the use of packet
assemblers/disassemblers to convert from asynchronous to synchronous
packets.***

 

3

 

2.1.1                        Standard
features

 

The
following features are standard with the X.25 Direct Access Service, however
many require a subscription at order time to activate the feature. There are no
additional charges unless otherwise stated.

 

Hunt
Groups

 

These
allow a number of X.25 devices to share a common address. Calls to this common
address are shared over all devices with this address. This is a standard
feature but is subject to subscription.

 

Permanent Virtual Circuits (PVC)

 

A permanent call is set up between two X.25 devices. This is a standard
feature but is subject to subscription. 
We recommend Switched Virtual Circuits as the preferred call type in
order to take advantage of features such as call redirection and hunt groups
which are not available with Permanent Virtual Circuits.  Note: there is an additional charge for each
PVC.

 

Switched Virtual Circuits (SVC)

 

A connection is sat up for each session — calls are only set up when
required.  This is a standard feature.

 

Reverse Charged Calls

 

This gives the ability to make outgoing reverse-charge calls, and
accept or reject incoming reverse-charge calls.  This is a standard feature but is subject to subscription.

 

Fast Select Calls

 

This allows up to 128 bytes of user data to be included in the call
request packet.  This is ideal for
applications that require small amounts of data transfer without delay. This is
a standard feature but is subject to subscription.

 

Call Redirection

 

If an X.25 device is out of service, any calls made to this address are
automatically re-directed by the network to another X.25 device.  This is a standard feature but is subject to
subscription.

 

Call Barring

 

Prevents calls being made from within a closed user group to X.25
addresses outside the group.

 

4

 

Packet and Window Size Negotiation

 

The X.25 device and the network can negotiate the packet size and
window size for best performance. If these are negotiated, there can be
different values for each end of the call. This is a standard feature but is
subject to subscription.

 

Non-Standard Default Packet Sizes

 

The SITA Network uses a default X.25 packet size of 128 bytes.  Other packet sizes of 16, 32, 64, 256, 512,
1024 or 2048 bytes may be selected as the default size.  This is a standard feature but is subject to
subscription.

 

Non-Standard Default Packet Window Sizes

 

The SITA Network uses an X.25 default window size of 2 packets.  Other window sizes of 1, 3, 4, 5, 6, or 7
packets may be selected as the default size. This is a standard feature but is
subject to subscription.

 

2.1.2                     X.25 Direct Access service specifications

 

The X.25 Direct Access service complies with the international CCITT
1988 and 1984 X.25 standards, which provide an error-tree environment, its main
applications are for host-to-host and also for terminal-to-host
applications.  A local packet
assembler/disassembler (PAD) may be used in the terminal-to-host applications.

 

The X.25 Direct Access service supports access speeds of 9.6, 14.4,
19.2. 56/64, 128, and 256 kbps.  It
should be noted that access speed availability is dependent on local
infrastructure and, therefore, not all speeds are available at all sites.

 

Up to 1024 virtual circuits per access port are supported.

 

2.2                               X.25 Private Dial Access

 

X.25 Private Dial Access is the dial access service, which provides
private access to an X.25 dial-up port that is dedicated to one customer.  The function is similar to X.25 Direct
Access but uses the public switched telephone network (PSTN) rather than a
leased line to connect the network. 
X.25 Private Dial Access is the suggested access method to the network
for sites that only require occasional use. This service is commercially attractive
for smaller [WORLDSPAN] X.25 sites.

 

5

 

Both the dialled connection and X.25 calls must be initiated locally
since the X.25 Private Dial Access uses the PSTN and the physical connection is
set up only for the duration of the data transfer.

 

[GRAPHIC]

 

The X.25 Private Dial Access service is recommended (rather than X.25
Direct Access) when usage is less than two hours a day.  Obviously, this time can vary considerably
depending upon local leased line and PSTN charges.

 

2.2.1                     Standard features

 

The following features are standard with our X.25 Direct Access
service, however many require a subscription at order time to activate the
feature.  There are no additional
charges unless otherwise stated.

 

•                                Hunt Groups

These allow a number of X.25 devices to share a common address.  Calls to this common address are shared over
all devices with this address.  This is
a standard feature but is subject to subscription.

 

•                                Permanent Virtual Circuits (PVC)

A
permanent call is set up between two X.25 devices.  This is a standard feature but is subject to subscription.  We recommend Switched Virtual Circuits as
the preferred call type in order to take advantage of features such as call
redirection and hunt groups which are not available with Permanent Virtual
Circuits.  Note:  there is an additional charge for each PVC.

 

•                                Switched Virtual Circuits (SVC)

A
connection is set up for each session — calls are only set up when
required.  This is a standard feature.

 

•                                Reverse Charged Calls

The
ability to make outgoing reverse charge calls, and accept or reject incoming
reverse charge calls. This is a standard feature but is subject to
subscription.

 

•                                Fast Select Calls

This
allows up to 128 bytes of user data to be included in the call request
packet.  This is ideal for applications
that require small amounts of data transfer without delay.  This is a standard feature but is subject to
subscription.

 

6

 

•                                Call Redirection

If an X.25 device is out of service, any calls made to this address are
automatically re-directed by the network to another X.25 device.  This is a standard feature but is subject to
subscription.

 

•                                Call Barring

Prevents calls being made from within a closed user group to X.25
addresses outside the group.

 

•                                Packet and Window Size Negotiation

The
X.25 device and the network can negotiate the packet size and window size for
best performance.  If these are
negotiated. there can be different values for each end of the call.  This is a standard feature but is subject to
subscription.

 

•                                Non Standard Default Packet Sizes

The SITA Network uses an X.25 default packet size of 128 bytes.  Other packet sizes of 16, 32, 64, 256, 512,
1024 or 2048 bytes may be selected as the default size.  This is a standard feature but is subject to
subscription.

 

•                                Non Standard Default Packet Window Sizes

The SITA Network uses an X.25 default window size of 2 packets.  Other window sizes of 1. 3, 4, 5, 6, or 7
packets may be selected as the default size. 
This is a standard feature but is subject to subscription.

 

2.2.2                     X.25 Private Dial service specifications

 

Our
X.25 Direct Access service supports access speeds of 2400, 9600 and 19200
bps.  These access speeds depend on
local conditions and the modems we deploy will allow higher speeds.  however the support for this is dependent
upon the quality of the local PTT PSTN lines. 
The quality available from PTTs in each region is continually
investigated and tested to ensure that realistic speeds are provided.

 

2.3                               Indirect access

 

We can provide indirect
Access via shared X.25 gateways. 
Provision of this service is beneficial in countries where regulatory
issues may restrict direct connection to the network.  However, these connections do increase complexity, which results
in reduced accountability for the ownership of any faults that may occur.  We therefore recommend X.25 Direct Access
where possible.

 

Indirect
Access is provided for customers who wish to have access in one of the
following ways:

 

7

 

•                                From a local PTT Public
Data Network (PDN) using its X.25 service to an X.25 device located on the SITA
Network

•                                From an X.25 access
point on the SITA Network to an X.25 device on a PTT PDN

•                                From a private X.25
network; supporting address translation with called and calling address
checking security

 

Provision
of this service can be beneficial in countries where regulatory issues may
restrict direct connection to the SITA Network.  Indirect Access must be subscribed to in order for the gateway to
be configured allowing access for each X.25 connection requiring access to the
PDN.

 

Not
all X.25 facilities supported on the SITA Network will be supported on the PDN
and some functions will be lost due to the gateway.  The number of features available and quality of performance will
vary and depends on each local PDN.

 

2.4.1                     QuickStart

 

QuickStart
offers reduction in time to deliver X.25 service.  In many countries, the local PTT can take many weeks or even
months to provide leased lines.  In
these circumstances, we offer the Service option, QuickStart.  This establishes a temporary dial-up
connection while a leased line is being provisioned.  This service is available in most major locations.  The dial-up connection uses the port on the
network that will ultimately be used when the leased line becomes available;
the port is dedicated to one customer. 
WORLDSPAN originates the connection and, therefore, the duration of the
connection is under WORLDSPAN’s control. 
Once the leased line is provisioned, we will arrange for the same modems
to be switched to work over the leased line connection minimizing any
disruption.

 

2.4.2                     PSTN Dial Back-Up

 

PSTN
Dial Back-Up offers high availability of service by connecting to the SITA
Network using the local PSTN network in the event of a leased line
failure.  Two modems, the Codex 326X and
AT&T’s 38/39/1X, are used for this dial back-up option.  Both support dial back-up which can be
activated manually or automatically. 
[WORLDSPAN] must initiate dial back-up on failure of the local leased
line.  Our operators will be responsible
for restoring the leased line.  Modern
management systems for both types of modems provide comprehensive back-up
function.

 

2.4.3                     ISDN Dial Back-Up

 

ISDN
Dial Back-Up provides high availability of service by connecting to the SITA
Network using the local ISDN network in the event of a leased line
failure.  If the X.25 connection circuit
fails the ISDN back-up device automatically calls from the [WORLDSPAN]’s
location to the local SITA Network node and creates a temporary
connection.  When the X.25 direct
connection

 

8

 

is restored, the X.25 device automatically switches back to use this
circuit and the ISDN call is dropped.

 

2.4.5                     Managed Customer Premises Equipment (CPE) Access service

 

Our managed Customer Premises Equipment (CPE) Access service extends
our managed data network services to you by providing fully managed networking
equipment on your premises.  With the
CPE Access service, we install, configure, maintain and manage packet switching
equipment on your nominated premises. 
These sites are then connected to the network and in effect becomes part
of our extended network.  The CPE
service provides quality, cost-effective connections for all types of business
applications, offering direct X.28, X.25, SDLC, IBM SNA Token Ring and frame
relay connections on your premises.

 

2.4.5                     Managed LAN Access service

 

Our managed LAN Access service, is a service which complements our MDNS
X.25 and frame relay services.  They
extend our service capability to customer premises equipment and address your
desire to have a managed LAN/WAN interconnection service, especially for your
remote locations.

 

The LAN Access service provides a cost effective, end-to-end
communications service for interconnecting globally dispersed LANs.  It is a solution for interconnecting a small
branch office right up to the largest headquarters site where many LANs have
been installed.

 

Under the service provision, we will install, configure, maintain
(including the necessary software upgrades) and manage the routers on your
premises.

 

Typical day-to-day applications are E-mail, terminal-to-host access,
database access and accessing remote LAN servers.

 

2.4.5                     Closed User Groups

 

A closed user group allows a number of X.25 devices to be grouped
together in order to restrict unwelcome incoming or outgoing call access.  This feature is subject to subscription.

 

3.0                               Features respond to market
requirements

 

Our X.25 Direct Access service provides more access points to
facilitate easy communications between all of [WORLDSPAN]’s sites, regardless
of where they are located.  The service
is Compliant with the latest international data communications standards and
ideally suited for:

 

9

 

•                                Medium to high volume
communications requirements between local and/or remote offices

•                                Interconnecting
geographically dispersed local area networks (LANs) where local infrastructure
is not suitable for frame relay service

•                                Legacy systems such as
X.25 cluster controllers to mainframe access

•                                Remote asynchronous
terminal to host access (X.3/X.28/X.29 or Triple X communications).

 

The
benefits offered by our service are those that are most requested by companies
such as [WORLDSPAN].

 

Flexible
Access - A wide selection of customer premises equipment
(CPE), routers and X.25 capable devices such as cluster controllers, mini or
mainframe computers can be connected to the service.

 

Global
Coverage - The service is available in over 170 countries and
the coverage is still expanding.

 

High
Availability and High Reliability - Unparalleled experience
in operating highly meshed global networks where service is provided on a
common platform, with fully integrated network management tools allows close
service supervision with quick and efficient fault management.  Worldwide coverage with low transmission
delay between globally dispersed sites ensures high service availability.

 

X.25 To
Frame Relay Gateway - A public gateway enabling our X.25
managed LAN Access service sites to communicate with frame relay managed LAN
Access service sites is available.

 

Established
Procedures and Proven Skills - Since 1949, SITA’s operational
procedures and technical support skills for effective service provisioning were
established worldwide and today we ensure these procedures are constantly
updated to keep pace with the advances of new technologies and products.

 

Common
Platform - All our MDNS access services (X.25, Frame Relay,
SDLC, X.28 Dial) are provisioned on a common platform, therefore the extension
of X.25 Direct Access service to new locations is quick assuming the PTT
telecommunications infrastructure is in place.

 

Comprehensive
Back-Up Services - Comprehensive back-up services such as
PSTN, ISDN or X.25 Call Redirection greatly increase overall network
availability to your end users.

 

10

 

4.0                               Key differentiators of the X.25 Direct Access
service

 

•                                Access
speeds up to 256 kbps

•                                High speed backbone

•                                True seamless global
network

•                                Local language
helpdesks

 

11

 

5.0                               Service platform

 

Our Managed Data Network Services are transported on the world’s most
extensive, seamless, single owner network— the SITA Network.  In addition to being the world’s most
geographically dispersed private network, it is also the world’s most
homogeneous, covering over 225 countries and territories.  Information is transported via high
performance, meshed packet switching nodes and muitiplexers interconnected
through high-speed digital highways. 
Because all of our Managed Data Network Services are provided on a
single platform network in which all points of presence are owned, managed, and
maintained by ourselves, operation procedures and network management tools are
standardized on a global basis.  This
translates into better service availability, consistency, and reliability for
[WORLDSPAN].

 

Our other Managed Data Network Services such as X.25, Frame Relay,
SNA/SDLC, and X.28 dial services are provided via Nortel’s Magellan line of
packet switches.  Because these Managed
Data Network Services utilize the same family of switches, [WORLDSPAN] has the
ability to adjust our service(s) [WORLDSPAN] provides its end-user locations
with little or no disruption.  The
following figure illustrates these MDNS protocols on a common network
infrastructure.

 

[GRAPHIC]

 

5.1                               Network service availability

 

The network nodes themselves are highly reliable. The hardware used within
the network has a manufacturer’s target availability of 99.999%; The core SITA
Network operational targets are 99.99% availability.  For sites which [WORLDSPAN] has deemed mission critical, we offer
ISDN back-up (where available) and PVC Redirection as optional resilience
features to protect local access lines.

 

5.2                               Network management

 

Network management for our X.25 Direct Access service is integrated
with the network management tools used to manage all our available MDNS
services.  Over 50 distinct alarm
conditions can be monitored to detect fault conditions, with over 30 types of
statistics available for service monitoring and tuning.  With this level of capability, our clients
see a high level of customer service when using our X.25 Direct Access service.

 

12

 

6.                                      Customer support

 

We have more local, regional, and worldwide support centres under a
single management structure than any other telecommunications service
provider.  The completeness of the global
coverage, together with an escalation and “follow the sun” approach, ensures
that support resources will always be available to [WORLDSPAN].

 

[GRAPHIC]

 

There are over 250 local maintenance and field support centres around
the world that are supported by 150 local support centres globally
dispersed.  The local support centres
are supported by 24 regional support centres that run on a 7 day x 24 hour
basis.  Finally, three worldwide support
centres, located in Singapore, Atlanta, and London, support a follow-the-sun
concept and provide 24x7 support for the regional support centres.

 

The locations and capillarity and depth of the support ensures that
[WORLDSPAN] will always have service available, anywhere in the world, at
anytime of the day.  The relationship
between local presence and worldwide management provides [WORLDSPAN] with a
fully meshed support methodology that takes advantage of the geographic
diversity, cultural sensitivity, local language fluency, and singularity of
management approach.  Additional
benefits include faster response times to customer requirements due to our
long-standing relationships with local PTTs.

 

[GRAPHIC]

 

7.                                      Summary

 

X.25                        is
a mature service that is typically used for those locations where frame relay
is not cost-effective or where the local infrastructure does not exist to
support frame relay.  It provides a
secure, cost-effective, service for global networking applications and provides
access speeds of up to 256 kbps, high throughput, excellent response times,
high availability and complies with the latest international data communication
standards.

 

X.25                        is
transported via the SITA Network - the world’s most extensive, seamless,
private network with nodes in over 225 countries and territories.  This coverage assures [WORLDSPAN] that we
can implement [WORLDSPAN]’s expansion plans with confidence that new
locations/applications can be supported. We have help desks in 150 countries
that assure that support is a local phone call away and is available any time,
any place in the world.

 

13

 

ATTACHMENT
SLA

SERVICE
LEVELS/PERFORMANCE SPECIFICATIONS

 

For purposes of this Attachment SLA, “Quarter” means a distinct three
calendar month period, commencing as of the first day of the first full month
following the Effective Date.

 

WSL SCU BANK

 

SITA shall manage the debits and credits of SCUs into and out of the
WSL’s bank account (“WSL SCU Bank”) as set forth below on a Quarterly
basis.  WSL SCU Bank will be maintained
by SITA with statements issued to WSL each Quarter or more frequently upon
request.  Credits to and debits against
the WSL SCU Bank will be reconciled at the end of each Contract Year and upon
expiration or termination of the Agreement with any positive balance being
applied to WSL’s invoice in the form of credits against the balance owed by
WSL.  If the balance of the WSL SCU Bank
at the end of the Term exceeds the balance owed, SITA shall provide WSL with a
check equal to the difference between the balance of SCUs and the Charges owed
by WSL for Services.  Each SCU will be
valued at $300 USD.

 

Provisioning Process:

 

Lead time for installation and removal:  SITA will provide WSL with current standard lead-time to connect
(LTC) commitments by country, product and order type, e.g.. install, removal or
relocation within the United Kingdom on a Quarterly frequency.

 

Additionally, SITA shall:

 

•                                Provide WSL with the
proposed installation date within five Business Days of receiving an Order from
WSL, as set forth in Section 2.4(b) of the Agreement (Orders for and
Changes to the Services), for at least 95% of all Orders per country (“Response
Target Threshold” or “RTT”).  SITA will
deposit one SCU into the WSL SCU Bank for every Order below the “RTT”.  SITA may calculate its compliance with the
RTT on a Quarterly basis, provided that it calculates performance against all
Orders received by SITA per country, per month — i.e., separately for each of
the three months in such Quarter.

 

Example A:  Country A submits 100 Orders during one month.
SITA notifies WSL of the proposed installation date for 95 of the Orders within
5 Business Days.  In this case, SITA
doesn’t owe WSL any SCUs. (95% of 100 Orders 95 Orders)

Example B: Country
B submits 44 Orders during one month. 
SITA notifies WSL of the proposed installation date for 40 of the Orders
within 5 Business Days.  In this case
SITA will deposit 2 SCUs into the WSL SCU Account.  95% of 44 Orders = 41.8 Orders. 
Since SITA rounds up to 42, there are 2 Orders affected beyond the RTT
(i.e., 44 - 42 = 2).

 

14

 

Delay Notice:

 

•                                SITA shall provide WSL
written notice of any anticipated Delay within five Business Days prior to the
Scheduled Installation Date or immediately if the Scheduled Installation Date
is less than five Business Days thereafter, in accordance with
Section 2.4(h) of the Agreement (Orders for and Changes to the Service),
(“SITA Delay Notice”) for at least 95% of all Orders per country (“Delay
Threshold”).  For each month in which SITA
fails to meet the Delay Threshold, SITA will deposit one SCU into the WSL SCU Bank
for every Order per country below the Delay Threshold.  SITA may calculate its compliance with the
Delay Threshold on a Quarterly basis (i.e., every three months), provided that
it calculates performance against all Orders received by SITA per country, per
month — i.e., separately for each of the three months in such Quarter.

 

Example:  A: Country A experiences 3 Delays in one
month.  SITA provides Delay Notice for 2
of the anticipated Delays.  95% of 3
anticipated Delays = 2.85 Delays.  Since
SITA rounds up to 3, SITA will then deposit 1 SCU (i.e., 3-2 = 1) into the WSL
SCU Account.

 

Example:  B: 
Country B experiences 5 anticipated Delays in one month.  SITA provides notice for 2 of the
anticipated Delays.  95% of 5 Delays =
4.75 Delays.  Since SITA rounds up to 5,
SITA will then deposit 3 SCUs (i.e., 5-2 = 3) into the WSL SCU Bank.

 

Site
Prep Failure:

 

In the
event that WSL does not provide SITA written notice of any failure to prepare
an Installation Site for implementation of the Service within five Business
Days prior to the Scheduled Installation Date or immediately if the Scheduled
Installation Date is less than five Business Days thereafter, and SITA
dispatches one of its technicians to the installation Site for implementation
of the Service, and the SITA technician learns upon arrival that WSL has failed
to prepare the Installation Site as required under Section 2.4(g) of the
Agreement (Orders for and Changes to the Services), SITA shall debit two SCUs
from the WSL SCU Bank,

 

•                                In the event that SITA
has notified WSL that a specific Service Component is ready for service and WSL
has dispatched one of their technicians within two Business Days of WSL’s
receipt of notice, as provided under Section 2.17(a) of the Agreement
(Acceptance Testing), and the WSL technician learns upon arrival that the
Services(s) or Service Component(s) are not operating in accordance with the
applicable Services Levels/Performance Specifications.  SITA will deposit two SCUs into the WSL SCU
Bank for each affected Service or Service Component.

•                                In the event that SITA
fails to meet the Scheduled Installation Date (i.e., there is a Delay), within
five Business Days, at WSL’s request, SITA will install an alternate “Fast
Start” connection (where available) at SITA’s expense.  If a “Fast Start”

 

15

 

connection
is not available, SITA will deposit one SCU into the WSL SCU Bank for each
affected Service Component for the initial Five Business Days of Delay, and for
each additional 15 days of Delay thereafter. 
For example, if the Scheduled Installation Date is May l and the
Service Components are not installed by SITA for reasons not attributable to
either a PTT or to WSL until May 30th, SITA owes WSL 2 SCUs for each so
affected Service Component (1 SCU for failure to install by May 3th and
another for failure to install by May 23rd.).

•                                Upon completion of the
Order, SITA agrees to provide WSL with continuation that the Order was
completed as requested in WSL’s Order or any subsequent written changes
requested by WSL.

 

General:

 

•                                SITA commits to provide
pre-designated WSL contacts with regular status reports before, during and upon
Order fulfillment, as set forth in Section 2.4(d) (Orders for and Changes
to the Services).

•                                SITA will assign a
dedicated UK based Project Director for the duration of the implementation in
accordance with Section 3.3(a) of the Agreement (Project Director and
Account Manager).  The duration of the
Initial Implementation process is expected to be 12 months from the Effective
Date of the Agreement.

•                                The Project Director
will be based in the UK and backed up by a US based contingent as set forth in
Section 3.3(a) of the Agreement (Project Director and Account Manager).

•                                The Service Delivery
Officer (500) will remain engaged in each installation until the WSL engineer
has confirmed that the Service(s) or Service Component(s) are operating in
accordance with the applicable Service Levels/Performance Specifications.

•                                SITA accepts
responsibility for all delivery thresholds committed to herein.

•                                The Parties shall agree
on performance criteria or penalties for any new countries added by WSL during
the Term of this Agreement.

•                                The SDO or
Project Director will provide WSL with bi-weekly project tracking reports which
will, at a minimum, contain the date that SITA received WSL’s Order, the
Scheduled Installation Date status of the Order and the date on which the
Services or Service Components set forth in the Order were installed and deemed
accepted in accordance with Attachment IP, as set forth in Section 2.4(d)
(Orders for and Changes to the Service) of the Agreement

•                                SITA will make
available to WSL, a database containing the current project status in
accordance with Section 2.4(d) of the Agreement (Orders for and Changes to
the Services).

 

16

 

Fastrack
Installation Process:

 

•                                SITA will provide WSL
with a “strict framework” to expedite the installation process.

•                                During the course of
each calendar month WSL is entitled to designate up to 15% of all Orders placed
with SITA as expedited(1) Orders and SITA will use reasonable efforts to
provide WSL with expedited Order fulfillment at no additional charge, as set
forth in Section 2.4(i) (Orders for and Changes to the Services) of the
Agreement.

•                                SITA shall calculate
the total percentage of expedited Orders per Quarter and shall be entitled to
deduct three SCUs from the WSL SCU Bank for every successfully completed
expedited Order in excess of this 15% threshold.

 

Example:                                                WSL
places 100 Orders in a Quarter, of which it designated 25 for expedited
treatment.  SITA successfully expedited
20 Orders. 15% of 100 = 15 Orders.  20 -
15 = 5.  SITA will deduct 15 SCUs from
the WSL SCU Bank (5 Orders x 3 SCUs).

 

In-Service Reliability:

 

SITA
shall meet the following service level for those installation Sites at which
dial back-up (DBU) service is installed.

 

•                                Each Service Component
with DBU service installed will be Available/In-Service as set forth in Exhibit
A, TNPA in each month, calculated as follows.

Available/in-Service
=

 

Total Minutes in a Calendar Month -  Total Interruption/Outage Time in the
Calendar Month

Total Minutes in the Calendar Month

 

•                                For Total Network Path
Availability (TNPA), “TNPA Interruption/Outage Time” means the period of time
(measured in minutes) during which any Service Component (for the purposes of
this section:  Service Component” only
includes the virtual communications path between the MPDs, including the SITA
entry access node and SITA exit access node on the SITA Backbone Network, and
Access Lines) fails to meet any applicable Service Level/Performance
Specification.  “TNPA Interruption/Outage
Time” shall exclude only the following periods of time (measured in minutes)
during which a Service Component is not performing in accordance with the
Service Levels/Performance Specifications: (a) scheduled maintenance of which
WSL had been notified at least 48 hours in advance, to which WSL consented and
which occurs outside of Normal Business Hours; (b) Force Mejeure Conditions;
and (c) Interruption/Outage Time of less than five minutes.

 

(1)                        “Expedited”
is defined as completion of the Order within 75% of the standard LTC.

 

17

 

•                                SITA will measure each
Service Component individually each month and shall deposit one SCU into the
WSL SCU Bank for each Service Component that fails to maintain the TNPA
Availability/In-Service Time as set forth in Exhibit A. (2)

SITA
shall meet the following service levels for those Installation Sites, at
which DBU service is not installed.

 

•                                Each Service Component
without DBU service installed will be Available/In-Service as set forth in
Exhibit A, NPA in each month, calculated as follows.

Available/In-Service
=

 

Total Minutes ins Calendar Month - Total
Interruption/Outage Time in the Calendar Month 

Total Minutes in the Calendar Month

 

•                                For Network Path
Availability (NPA), “NPA Interruption/Outage Time” means the period of time
(measured in minutes) during which any Service Component (for the purposes of
this section ”Service Component” means the virtual communications path
between the SITA entry access node and the SITA exit access node on the SITA Backbone
Network) fails to meet any applicable Service Level/Performance
Specification.  “NPA Interruption/Outage
Time” shall exclude only the following periods of time (measured in minutes)
during which a Service Component, is not performing in accordance with the
Service Levels/Performance Specifications: (a) scheduled maintenance of which
WSL had been notified at least 48 hours in advance, to which WSL consented, and
which occurs outside of Normal Business Hours: (b) Force Major Conditions; (e)
Access Line failures; (d) Interruption/Outage Time of less than five minutes
and Interruption/Outage Time attributable to WSL’s actions or failure to act as
required under the Agreement.

•                                For each month in which
performance falls below the NPA service levels set forth in Exhibit A, SITA
will deposit one SCU into the WSL SCU Bank for each Service Component without
DBU which fails below the service levels set forth in Exhibit A.

•   SITA will measure each Service Component
individually each month and shall deposit one SCU into the WSL SCU Bank for
each Service Component that fails to maintain the Availability/In-Service Time
as set forth in Exhibit A.

 

Top Nominated Accounts:
SITA recommends that all of WSL’s top 20 accounts he optioned with DBU, where
ever available. SITA will endeavor to maintain all such accounts at the highest
possible level of performance.  SITA
will maintain the above TNPA for each Service Component for these accounts.

 

Support Requirements:
SITA shall open a trouble ticket immediately upon its discovery of a Service or
Service Component subject to an Interruption or upon a WSL reported trouble,
whichever occurs first, and will respond to all trouble tickets within 30
minutes thereafter (“Initial Response Time”), as set forth in
Section 2.10(a) (Response and Repair Time) of the

 

18

 

Agreement.  The Initial Response Time shall be measured
from the time at which the trouble ticket was opened until the time at which
SITA notifies the appropriate WSL contact to confirm the response.  SITA shall repair all interruptions within
four hours from the opening of the associated trouble ticket (“Repair Time”),
as set forth in Section 2.10(a) of the Agreement.

 

Penalty Thresholds:

 

For
every country in which SITA performs the Services described herein, SITA shall
do the following:

 

•                                SITA shall meet the
Initial Response time for 90% of the trouble tickets for Services opened each
month for Services provided within each country.  SITA may calculate its compliance with the initial Response Time
on a Quarterly basis (i.e., every three months) provided that it calculates
performance against all trouble tickets opened for Services provided within
each country in each of the three months in such Quarter.  For each month in which SITA fails to meet
the Initial Response Time, SITA shall deposit one SCU into the WSL SCU Bank for
every trouble ticket in which SITA fails to meet the initial Response Time per
country below 90%.

•                                SITA shall meet the
Repair Time for 90% of the trouble tickets for Services opened each month for
Services provided within each country SITA may calculate its compliance with
the Repair Time on a Quarterly basis (i.e., every three months), provided that
it calculates performance against all trouble tickets opened for Services
provided within each country in each of the three months in such Quarter.  For each month in which SITA fails to meet
the Repair Time, SITA shall deposit one SCU into the WSL SCU Bank for every trouble
ticket in which SITA fails to meet the Repair Time per county below 90%.

 

Chronic faults: For
any Service Component that suffers a Chronic Interruption which interrupts
Services for at least 15 minutes or suffers from two or more Interruptions
within any rolling 90-day period, SITA will deposit one SCU into the WSL SCU
Bank for each such Chronic Interruption.

 

General:

 

•                                SITA will provide on-site
service coverage during Normal Business Hours for each country.  Additionally, SITA will provide remote
service coverage on a 24x7 basis to include weekends and holidays.

•                                Upon reasonable request
by WSL, when logging an interruption, SITA will provide hourly updates to WSL’s
designated helpdesk.  SITA will provide
WSL with an automated trouble-tracking tool whereby they max receive more
frequent updates in lieu of callbacks. 
At a minimum this tool will provide WSL with near real-time status of
all outstanding network Interruptions.

 

19

 

•                                SITA will provide free
phone service, where available, to WSL’s designated help desk(s) for the use in
logging Interruptions with SITA’s support center.

•                                SITA will provide for a
priority interruption-handling service based upon standard SITA procedures
including an option for WSL to indicate the level of priority when logging a
fault.

•                                SITA will adhere to the
Service Levels/Performance Specifications set forth above for both X.25 Service
and Frame Relay Service provided under the Agreement, and will not
differentiate between levels of service where older technology is involved.

 

General:

 

•                                Planned Service Affecting Maintenance:

• SITA will
advise WSL a minimum of 48 hours prior to any maintenance being performed,
which affects services, and shall either obtain WSL’s consent to such
activities or reschedule such activities at a mutually agreeable time as
set forth in Section 2.10(f) of the Agreement (Response and Repair Time).

• SITA will
use all reasonable efforts to limit any maintenance services to hours when
traffic is projected to be at a minimum.

• To the extent
possible SITA will use all reasonable efforts to re-route any WSL traffic
during any network maintenance periods.

•                                Planned Service Affecting Maintenance
Penalty Thresholds:

• SITA will
deposit one SCU into the WSL SCU Bank for each instance where it fails to
notify WSL of upcoming service affecting maintenance at least 10 days prior to
the event, in accordance with Section 2.10(f) of this Agreement (Response
and Repair Time).

•                                Review of Service Level Agreement:

• SITA agrees
to review, with WSL, any and all performance thresholds contained herein during
January of each year over the Term of this Agreement.

•                                Non-Standard Pricing Requests:

• WSL may
submit all formal pricing requests to their London based SITA Account Manager.

• Responses to
all non-standard pricing requests for individual circuits accepted by SITA will
be returned to WSL within 10 Business Days of SITA receiving all information
necessary to derive the prices requested. 
This commitment assumes that the products in question are currently available
from SITA at the time of the request.

•                                Invoicing:

• SITA shall
electronically invoice WSL in arrears no later than the tenth (10th) Business
Day of every month for services and usage acquired by WSL two months prior to
such invoice in accordance with Section 5.5(a) of the Agreement
(Invoices).

 

20

 

• SITA will
amalgamate all services for each country into a single invoice displayed in US
dollars as set forth in Section 5.5(a) of the Agreement (Invoices).

• The SITA
invoice will follow the invoicing conventions currently in place with WSL for
current services as set forth in Section 5.5(a) of the Agreement
(Invoices).

• SITA will
provide billing in both electronic and hard copy formats as set forth in
Section 5.5(a) of the Agreement (Invoices).

• SITA
reserves the tight to back bill WSL for services rendered under the terms of
this Agreement but not previously invoiced, for a period of twelve months after
the relevant service has been provided. 
WSL shall not be required to pay for Services provided more than twelve
months before the date of the invoice reflecting the charge as set forth in
Section 5.5(h) of the Agreement.

•                                Interruption Escalation Procedure:  SITA will provide for Interruption escalations
as described below.

• Within 30
minutes of the opening of a trouble ticket, SITA shall notify the
Communications Operations Manager (COM), in accordance with
Section 2.10(a) of the Agreement (Response and Repair Time).

• If the
Service Component is not repaired and restored to satisfactory operating
condition in accordance with the applicable Service Levels/Performance
Specifications and deemed to be accepted by WSL in accordance with Attachment
IP within two hours after the trouble ticket is opened, the COM shall notify
The Network Operations Manager and The Account Manager as set forth in
Section 2.10(a) of the Agreement (Response and Repair Time).

• If the
Interruption is not repaired within four hours after the trouble ticket is
opened, the COM shall notify The Vice President of Network Operations, The
Global Account Director and The Customer Satisfaction Manager in accordance
with Section 2.10(a) of the Agreement (Response and Repair Time).

•                                Reporting: As of the
Effective Date, WSL acknowledges and agrees to grant SITA a 60 day period, as
of the Effective Date, to prepare for and meet the reporting obligations under
this Agreement.  SITA will provide WSL
by the third week of each month reports relating to the previous month’s
traffic and containing the following information, both per country and a
summary of all countries receiving the Services:

• Extended
Interruption information

• Standard
lead times to connect (LTC) and performance against these targets and the
Scheduled Installation Date on a country by country basis

• SITA will
provide custom Chronic Interruption reporting for all Installation Sites that
have experienced a Chronic Interruption or two or more Interruption during the
prior thirty days.

• Performance
against each of the Service Level/Performance Specifications

• Interruption
trending and analysis information

• Nodal
breakdown of Interruptions

 

21

 

• Bi-weekly
project status reports

• Interruption
summary by Installation Site, location and country

• Executive
summary of monthly report

• All reports
will be made available in electronic format and will be reviewed once each
month at a mutually agreed location.

• SITA will
use its best efforts to fulfill any reasonable reporting requests made by WSL.

 

22

 

EXHIBIT A

 

WORLDSPAN LIMITED

5/9/00

 

	
  Country-to-

  Country

  	
   

  	
   

  	
   

  	
  Contractual

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  Contractual

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Host
USA

  	
   

  	
  Remote

  	
   

  	
  NPA

  	
   

  	
  X.25 NTT

  	
   

  	
  Frame
  Relay

  NTT

  	
   

  	
  TNPA (w/o

  DBU)

  	
   

  	
  TNPA (w

  DBU)

  	
   

  	
  TNTT

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
  %

  	
   

  	
  ms

  	
   

  	
  ms

  	
   

  	
  %

  	
   

  	
  %

  	
   

  	
  ms

  	
   

  
	
  Atlanta

  	
   

  	
  Austria

  	
   

  	
  99.80

  	
   

  	
  225

  	
   

  	
  215

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  255

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Belgium

  	
   

  	
  99.80

  	
   

  	
  270

  	
   

  	
  165

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  205

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Rep of Czech

  	
   

  	
  99.80

  	
   

  	
  230

  	
   

  	
  220

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  260

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Denmark

  	
   

  	
  99.80

  	
   

  	
  145

  	
   

  	
  145

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  185

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Egypt

  	
   

  	
  99.80

  	
   

  	
  275

  	
   

  	
  265

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  305

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Norway

  	
   

  	
  99.80

  	
   

  	
  165

  	
   

  	
  165

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  205

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  France

  	
   

  	
  99.80

  	
   

  	
  145

  	
   

  	
  145

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  185

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Germany

  	
   

  	
  99.80

  	
   

  	
  135

  	
   

  	
  135

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  175

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Greece

  	
   

  	
  99.80

  	
   

  	
  200

  	
   

  	
  195

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  235

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Guam

  	
   

  	
  99.70

  	
   

  	
  240

  	
   

  	
  230

  	
   

  	
  98.45

  	
   

  	
  99.55

  	
   

  	
  270

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Hungry

  	
   

  	
  99.80

  	
   

  	
  200

  	
   

  	
  195

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  235

  	
   

  

 

	
  © SITA.

  	
   

  	
  X.25 Direct Access Service Definition

  

 

Confidential May
2, 2000

 

1

 

	
   

  	
   

  	
  Iceland

  	
   

  	
  99.65

  	
   

  	
  145

  	
   

  	
  140

  	
   

  	
  98.40

  	
   

  	
  99.50

  	
   

  	
  180

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Ireland

  	
   

  	
  99.80

  	
   

  	
  145

  	
   

  	
  145

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  185

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Israel

  	
   

  	
  99.80

  	
   

  	
  170

  	
   

  	
  165

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  205

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Italy

  	
   

  	
  99.65

  	
   

  	
  175

  	
   

  	
  170

  	
   

  	
  98.40

  	
   

  	
  99.50

  	
   

  	
  210

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Kuwait

  	
   

  	
  99.80

  	
   

  	
  580

  	
   

  	
  565

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  605

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Luxembourg

  	
   

  	
  99.80

  	
   

  	
  140

  	
   

  	
  140

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  180

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Malta

  	
   

  	
  99.80

  	
   

  	
  140

  	
   

  	
  140

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  180

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Morocco

  	
   

  	
  99.40

  	
   

  	
  335

  	
   

  	
  320

  	
   

  	
  98.15

  	
   

  	
  99.25

  	
   

  	
  360

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Netherlands

  	
   

  	
  99.80

  	
   

  	
  215

  	
   

  	
  215

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  190

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Finland

  	
   

  	
  99.80

  	
   

  	
  140

  	
   

  	
  140

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  180

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Poland

  	
   

  	
  99.70

  	
   

  	
  245

  	
   

  	
  240

  	
   

  	
  98.45

  	
   

  	
  99.55

  	
   

  	
  195

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Portugal

  	
   

  	
  99.80

  	
   

  	
  200

  	
   

  	
  195

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  235

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Romania

  	
   

  	
  99.30

  	
   

  	
  220

  	
   

  	
  215

  	
   

  	
  98.00

  	
   

  	
  99.15

  	
   

  	
  255

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Russia

  	
   

  	
  98.75

  	
   

  	
  405

  	
   

  	
  390

  	
   

  	
  97.50

  	
   

  	
  99.60

  	
   

  	
  430

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Saudi Arabia

  	
   

  	
  99.80

  	
   

  	
  355

  	
   

  	
  345

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  385

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Spain

  	
   

  	
  99.75

  	
   

  	
  165

  	
   

  	
  165

  	
   

  	
  98.50

  	
   

  	
  99.60

  	
   

  	
  205

  	
   

  

 

2

 

	
   

  	
   

  	
  Sweden

  	
   

  	
  99.80

  	
   

  	
  145

  	
   

  	
  145

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  185

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Switzerland

  	
   

  	
  99.80

  	
   

  	
  160

  	
   

  	
  160

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  200

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Turkey

  	
   

  	
  99.30

  	
   

  	
  230

  	
   

  	
  220

  	
   

  	
  98.00

  	
   

  	
  99.15

  	
   

  	
  260

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  UK

  	
   

  	
  99.80

  	
   

  	
  120

  	
   

  	
  120

  	
   

  	
  98.55

  	
   

  	
  99.65

  	
   

  	
  160

  	
   

  

 

3

 

WORLDSPAN LIMITED

5/9/00

 

	
  Country-to-

  Country

  	
   

  	
   

  	
   

  	
  Contractual

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Host

  	
   

  	
  Remote

  	
   

  	
  NPA

  	
   

  	
  X.25 NTT

  	
   

  	
  Frame
  Relay

  NTT

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
  %

  	
   

  	
  ms

  	
   

  	
  ms

  	
   

  
	
  Dublin

  	
   

  	
  Austria

  	
   

  	
  99.80

  	
   

  	
  95

  	
   

  	
  90

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Belgium

  	
   

  	
  99.80

  	
   

  	
  70

  	
   

  	
  70

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Rep of Czech

  	
   

  	
  99.80

  	
   

  	
  115

  	
   

  	
  115

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Denmark

  	
   

  	
  99.80

  	
   

  	
  60

  	
   

  	
  65

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Egypt

  	
   

  	
  99.80

  	
   

  	
  115

  	
   

  	
  115

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Norway

  	
   

  	
  99.80

  	
   

  	
  60

  	
   

  	
  55

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  France

  	
   

  	
  99.80

  	
   

  	
  50

  	
   

  	
  45

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Germany

  	
   

  	
  99.80

  	
   

  	
  55

  	
   

  	
  50

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Greece

  	
   

  	
  99.80

  	
   

  	
  110

  	
   

  	
  110

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Guam

  	
   

  	
  99.70

  	
   

  	
  240

  	
   

  	
  240

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Hungry

  	
   

  	
  99.80

  	
   

  	
  90

  	
   

  	
  90

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Iceland

  	
   

  	
  99.65

  	
   

  	
  65

  	
   

  	
  65

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Ireland

  	
   

  	
  99.80

  	
   

  	
  40

  	
   

  	
  40

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Israel

  	
   

  	
  99.80

  	
   

  	
  90

  	
   

  	
  90

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Italy

  	
   

  	
  99.65

  	
   

  	
  75

  	
   

  	
  75

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Kuwait

  	
   

  	
  99.80

  	
   

  	
  420

  	
   

  	
  420

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Luxembourg

  	
   

  	
  99.80

  	
   

  	
  50

  	
   

  	
  50

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Malta

  	
   

  	
  99.80

  	
   

  	
  170

  	
   

  	
  170

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Morocco

  	
   

  	
  99.40

  	
   

  	
  170

  	
   

  	
  170

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Netherlands

  	
   

  	
  99.80

  	
   

  	
  45

  	
   

  	
  45

  	
   

  

 

	
  © SITA.

  	
   

  	
  Intranet Connect Service Definition

  

 

Confidential May
2, 2000

 

4

 

	
   

  	
   

  	
  Finland

  	
   

  	
  99.80

  	
   

  	
  60

  	
   

  	
  55

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Poland

  	
   

  	
  99.70

  	
   

  	
  85

  	
   

  	
  85

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Portugal

  	
   

  	
  99.80

  	
   

  	
  80

  	
   

  	
  80

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Romania

  	
   

  	
  99.30

  	
   

  	
  195

  	
   

  	
  195

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Russia

  	
   

  	
  98.75

  	
   

  	
  465

  	
   

  	
  465

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Saudi Arabia

  	
   

  	
  99.80

  	
   

  	
  415

  	
   

  	
  415

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Spain

  	
   

  	
  99.75

  	
   

  	
  90

  	
   

  	
  85

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Sweden

  	
   

  	
  99.80

  	
   

  	
  65

  	
   

  	
  60

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Switzerland

  	
   

  	
  99.80

  	
   

  	
  45

  	
   

  	
  45

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  Turkey

  	
   

  	
  99.30

  	
   

  	
  140

  	
   

  	
  140

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  UK

  	
   

  	
  99.80

  	
   

  	
  45

  	
   

  	
  40

  	
   

  

 

	
  © SITA.

  	
   

  	
  X.25 Direct Access Service Definition

  

 

Confidential May
2, 2000

 

5

 

For
purposes of the above Availability/In-Service levels, the following definitions
shall apply:

 

“NPA”
shall mean the network path availability, which is the Availability of the
virtual communication path between the entry access node and the exit access
node on the network and does not include access lines and customer premises
equipment.  NPA is measured on a monthly
basis.

 

“NPA”
= Total Minutes in Month - Interruption Time / Total Minutes in Month

 

“NTT”
means the round trip network transit time calculated as follows:

 

The Services shall
provide a network transit delay for all of WSL’s installed PVCs based on the
following conditions.  The NTT is
measured from the entry node on the SITA Backbone Network to the exit node from
the SITA Backbone Network, and is non-specific as to country, except to the
extent that countries are used for measuring NTT as set forth in Exhibit A,
e.g., Host to Remote, Country-to-Country. 
The NTT includes cross-switch processing delays at each service switch,
queuing and transmission delays at each trunk between the switches, and
propagation delays.  The NTT excludes
delays at the access circuits, and access and egress propagation delays.

 

SITA
shall test and measure NTT in accordance with the SITA Performance Process
document, which SITA may modify from time-to-time during the Term, provided
that modifications shall not negatively affect performance of the
Services.  A copy of this Performance
Process document shall be provided to WSL by SITA upon written request by WSL.

 

SITA shall test (with
WSL’s cooperation and consent) NTT on a given PVC when SITA becomes aware or is
notified by WSL of a potential problem. 
WSL may conduct its own test in accordance with the requirements of this
paragraph (or using a “ping” test) to verify SITA’s test results.  WSL and SITA shall cooperate in sharing
applicable test data necessary for the determination of the test results taking
into account the differences in testing techniques employed by SITA and WSL

 

“TNPA”
shall mean the total network path availability of the virtual communication
path, expressed as a percentage, between the MPDs.  TNPA includes the entry access node and the exit access node on
the network including host links, access lines, and customer premises equipment
provided by SITA. TNPA is measured on a monthly basis.

 

6

 

ATTACHMENT TA — WSL TOP NOMINATED ACCOUNTS

 

As of
the Effective Date, WSL Top

Nominated Accounts are as follows:

 

Agency
Name Country

 

	
  Nouvelles Frontieres

  	
   

  	
  France

  
	
  Thomas Cook – Head
  Office

  	
   

  	
  United Kingdom

  
	
  Going Places

  	
   

  	
  United Kingdom

  
	
  Deutsches Reisebuero

  	
   

  	
  Germany

  
	
  Lotus Leisure

  	
   

  	
  United Kingdom

  
	
  NBBS Reizen

  	
   

  	
  Netherlands

  
	
  Airtrade Holland CV

  	
   

  	
  Netherlands

  
	
  SSR Reisen

  	
   

  	
  Switzerland

  
	
  WorldTravel Holland

  	
   

  	
  Netherlands

  
	
  Crystal Group

  	
   

  	
  United Kingdom

  
	
  Coop Travelcare

  	
   

  	
  United Kingdom

  
	
  Ophir Tours Ltd

  	
   

  	
  Israel

  
	
  CTS ROMA VIA GENOVA

  	
   

  	
  Italy

  
	
  Marine Tours

  	
   

  	
  Greece

  
	
  SAUDI TOURIST AND
  TRAVEL

  	
   

  	
  Saudi Arabia

  
	
  Travel Trend/Unitravel
  BV

  	
   

  	
  Netherlands

  
	
  Voyage Sur
  Mesure/Repcotours

  	
   

  	
  France

  
	
  Globe post Travel

  	
   

  	
  United Kingdom

  
	
  Manos Travel System
  S.A.

  	
   

  	
  Greece

  
	
  VTB-VAB Flanders

  	
   

  	
  Belgium

  

 

WSL may modify from time to time the WSL Top Nominated Accounts,
provided that, unless otherwise agreed by SITA, the number of WSL Top Nominated
Accounts may not exceed 20.

 

7

 

ATTACHMENT TH

 

TRAVEL AGENCY NORMAL BUSINESS HOURS

 

All Travel Agency Normal Business Hours are stated in
local Territory time.

 

	
  COUNTRY

  	
   

  	
  WORKING WEEK

  	
   

  	
  WORKING HOURS

  
	
  AUSTRIA

  	
   

  	
  Mon-Fri

  	
   

  	
  08:00 - 1800

  
	
  BELGIUM

  	
   

  	
  Mon-Fri

  	
   

  	
  08:00 - 1800

  
	
  DENMARK

  	
   

  	
  Mon-Fri

  	
   

  	
  08:00 - 1800

  
	
  EGYPT

  	
   

  	
  Sun-Thu

  	
   

  	
  08:00 - 1800

  
	
  FINLAND

  	
   

  	
  Mon-Fri

  	
   

  	
  08:00 - 1800

  
	
  FRANCE

  	
   

  	
  Mon-Fri

  	
   

  	
  09:00-12:30
  & 13:30-18:00

  
	
  GERMANY

  	
   

  	
  Mon-Fri

  	
   

  	
  08:00 - 1800

  
	
  GIBRALTAR

  	
   

  	
  Mon-Fri

  	
   

  	
  09:00-14;00
  & 15:30-18:00

  
	
  GREECE

  	
   

  	
  Mon-Fri

  	
   

  	
  08:00-18:00

  
	
  HUNGARY

  	
   

  	
  Mon-Fri

  	
   

  	
  09:00-17:30

  
	
  IRELAND

  	
   

  	
  Mon-Sat

  	
   

  	
  08:00-18:00

  
	
  ISRAEL

  	
   

  	
  Sun-Thu

  	
   

  	
  08:00-18:00

  
	
  ITALY

  	
   

  	
  Mon-Fri

  	
   

  	
  08:30-17:30

  
	
  LITHUANIA

  	
   

  	
  Mon-Fri-

  	
   

  	
  08:00-18:00

  
	
  LUXEMBOURG

  	
   

  	
  Mon-Fri

  	
   

  	
  08:00-18:00

  
	
  NETHERLANDS

  	
   

  	
  Mon-Fri

  	
   

  	
  08:30-17:00

  
	
  NORWAY

  	
   

  	
  Mon-Fri

  	
   

  	
  08:00-18:00

  
	
  POLAND

  	
   

  	
  Mon-Fri

  	
   

  	
  08:00-18:00

  
	
  PORTUGAL

  	
   

  	
  Mon-Fri

  	
   

  	
  09:00-14:00
  & 15:30-18:00

  
	
  ROMANIA

  	
   

  	
  Mon-Fri

  	
   

  	
  08:00-18:00

  
	
  SOUTH AFRICA

  	
   

  	
  Mon-Sat

  	
   

  	
  08:00-18:00

  
	
  SPAIN

  	
   

  	
  Mon-Fri

  	
   

  	
  09:00-14:00
  & 15:30-18:00

  
	
  SWEDEN

  	
   

  	
  Mon-Fri

  	
   

  	
  08:00-18:00

  
	
  SWITZERLAND

  	
   

  	
  Mon-Fri

  	
   

  	
  08:00-18:00

  
	
  TURKEY

  	
   

  	
  Mon-Fri

  	
   

  	
  09:00-18:00

  
	
  UK

  	
   

  	
  Mon-Sat

  	
   

  	
  08:00-18:00

  

 

8

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00057-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00057-of-00352.parquet"}]]