Document:

"***" INDICATES MATERIAL OMITTED PURSUANT TO A REQUEST FOR
CONFIDENTIAL TREATMENT. OMITTED MATERIAL HAS BEEN FILED SEPARATELY WITH THE
U.S. SECURITIES AND EXCHANGE COMMISSION. 
MATERIAL HAS BEEN OMITTED FROM 14 PAGES OF THIS EXHIBIT.

 

Exhibit 10.9

 

	
  

  	
  Contract
  INM-CO/03-3609/MD

  

 

 

CONTRACT
INM-CO/03-3609/MD

 

BROADBAND
GLOBAL AREA NETWORK (BGAN)

BUSINESS
SUPPORT SYSTEM

FRAMEWORK
CONTRACT

 

BETWEEN

 

INMARSAT
LIMITED

 

AND

 

DANET
GmbH

 

 

This
document is confidential and proprietary to Inmarsat and may only be used by
the

recipient for internal purposes.  It may
not be disclosed to third parties or reproduced

without Inmarsat’s written consent.

 

	
  Copyright © Inmarsat Ltd 2003

  	
   

  	
  Proprietary & Confidential

  

 

1

 

DOCUMENT STATUS PAGE

 

	
  Issue

  	
   

  	
  Update

  	
   

  	
  Date

  	
   

  	
  Amendment Summary

  
	
  1

  	
   

  	
  2

  	
   

  	
  07Oct02

  	
   

  	
   

  
	
  2

  	
   

  	
  3

  	
   

  	
  15Oct02

  	
   

  	
  CRT comments

  
	
  3

  	
   

  	
  3

  	
   

  	
  26Mar03

  	
   

  	
  Improved
  numbering, updated legal comments including some missing clauses

  
	
  4

  	
   

  	
  4

  	
   

  	
  8Apr03

  	
   

  	
  Confidentiality
  and IPR – legal comments incorporated

  
	
  5

  	
   

  	
  5

  	
   

  	
  25apr03

  	
   

  	
  Revisions
  based on negotiations added

  
	
  6

  	
   

  	
  6

  	
   

  	
  8May03

  	
   

  	
  Revisions
  based on further negotiations added

  
	
  7

  	
   

  	
  7

  	
   

  	
  19May03

  	
   

  	
  Final
  revisions on sub-contractors, default and shareholders guarantees made, plus
  grammatical changes.

  
	
  8

  	
   

  	
  8

  	
   

  	
  28 May03

  	
   

  	
  Revisions to
  Main Contract, Schedules by Danet

  
	
  9

  	
   

  	
  9

  	
   

  	
  28May03

  	
   

  	
  Response to
  Danet revisions plus CRT comments from Inmarsat.

  
	
  10

  	
   

  	
  10

  	
   

  	
  5June03

  	
   

  	
  Revisions
  based on further clarifications added

  
	
  11

  	
   

  	
  11

  	
   

  	
  10June03

  	
   

  	
  Final
  additions to annexes

  
	
  12

  	
   

  	
  12

  	
   

  	
  12June03

  	
   

  	
  Final
  Version for signature

  

 

2

 

Table of Contents

 

	
  Article 1.

  	
  Definitions

  	
   

  
	
  Article 2.

  	
  Services, Equipment and Programs to be provided

  	
   

  
	
  Article 3.

  	
  Duration of Contract

  	
   

  
	
  Article 4.

  	
  Contractor’s acknowledgement

  	
   

  
	
  Article 5.

  	
  Writing of Programs

  	
   

  
	
  Article 6.

  	
  Payment and Expenses

  	
   

  
	
  Article 7.

  	
  Taxes and Duties

  	
   

  
	
  Article 8.

  	
  Contract Implementation Plan and Delays

  	
   

  
	
  Article 9.

  	
  Acceptance

  	
   

  
	
  Article 10.

  	
  Default

  	
   

  
	
  Article 11.

  	
  Variations and Change Orders

  	
   

  
	
  Article 12.

  	
  Changes to the Documentation

  	
   

  
	
  Article 13.

  	
  Delivery and installation

  	
   

  
	
  Article 14.

  	
  Warranty

  	
   

  
	
  Article 15.

  	
  Service and Support

  	
   

  
	
  Article 16.

  	
  Proprietary rights

  	
   

  
	
  Article 17.

  	
  Title and Assumption of Risk

  	
   

  
	
  Article 18.

  	
  Indemnity

  	
   

  
	
  Article 19.

  	
  Maintenance

  	
   

  
	
  Article 20.

  	
  Representatives

  	
   

  
	
  Article 21.

  	
  Inmarsat Supplied Information & Co-operation

  	
   

  
	
  Article 22.

  	
  Contractor’s staff

  	
   

  
	
  Article 23.

  	
  Confidentiality

  	
   

  
	
  Article 24.

  	
  Conformity with Site regulations

  	
   

  
	
  Article 25.

  	
  Non Solicitation of Personnel

  	
   

  
	
  Article 26.

  	
  Termination

  	
   

  
	
  Article 27.

  	
  Financial Information

  	
   

  
	
  Article 28.

  	
  Effects of Termination

  	
   

  
	
  Article 29.

  	
  Force Majeure

  	
   

  
	
  Article 30.

  	
  Liability

  	
   

  
	
  Article 31.

  	
  Insurance

  	
   

  
	
  Article 32.

  	
  Entire agreement

  	
   

  
	
  Article 33.

  	
  Third party contract rights exclusion

  	
   

  
	
  Article 34.

  	
  Sub-contracts

  	
   

  
	
  Article 35.

  	
  Access to Work in Progress and Data

  	
   

  
	
  Article 36.

  	
  Key Personnel

  	
   

  
	
  Article 37.

  	
  Key Sub-Contractors

  	
   

  
	
  Article 38.

  	
  Principles Applicable to Selection of
  Sub-Contractors and Suppliers

  	
   

  
	
  Article 39.

  	
  Publicity and announcements

  	
   

  
	
  Article 40.

  	
  Law

  	
   

  
	
  Article 41.

  	
  Disputes

  	
   

  
	
  Article 42.

  	
  Arbitration

  	
   

  
	
  Article 43.

  	
  Severability

  	
   

  
	
  Article 44.

  	
  Notices and communications

  	
   

  
	
  Article 45.

  	
  Formal Notices

  	
   

  
	
  Article 46.

  	
  Further assurance

  	
   

  
	
  Article 47.

  	
  Waiver

  	
   

  
	
  Article 48.

  	
  Assignment

  	
   

  
	
  Article 49.

  	
  Government Authorisations and Licences

  	
   

  
	
  Article 50.

  	
  Order of Precedence

  	
   

  

 

3

 

Schedules

 

	
  SCHEDULE 1

  	
  Statement of Work

  	
   

  
	
  SCHEDULE 2

  	
  Technical, Functional and Operational Requirements

  	
   

  
	
  SCHEDULE 3

  	
  The Equipment & Software

  	
   

  
	
  SCHEDULE 4

  	
  Project Plan

  	
   

  
	
  SCHEDULE 5

  	
  Staff & Representatives

  	
   

  
	
  SCHEDULE 6

  	
  The Price

  	
   

  
	
  SCHEDULE 7

  	
  Storage Media & Escrow Provisions

  	
   

  
	
  SCHEDULE 8

  	
  Sub-contracts

  	
   

  
	
  SCHEDULE 9

  	
  Performance Bond

  	
   

  
	
  SCHEDULE 10

  	
  Shareholder Guarantee

  	
   

  
	
  SCHEDULE 11

  	
  Warranty & Maintenance Support Contract

  	
   

  
	
  SCHEDULE 12

  	
  Licence Arrangements

  	
   

  
	
  SCHEDULE 13

  	
  Change Notice Format

  	
   

  
	
  SCHEDULE 14

  	
  Availability & Performance Agreement

  	
   

  

 

4

 

THIS AGREEMENT
is made the 12th day of June 2003

 

PARTIES:

 

(1)                                  Danet GmbH whose registered office is at Gutenbergstrasse 10, 64331
Weiterstadt, Germany (‘the Contractor’)

 

(2)                                  Inmarsat Limited whose registered office is at 99 City Road, London,
EC1Y 1AX, United Kingdom (“Inmarsat”)

 

RECITAL:

 

The Contractor
has agreed to write certain computer programs for Inmarsat and to provide the
other services described below upon the terms and conditions in this Contract
for the BGAN BSS work.  These terms and
conditions of this Contract apply to all contracts for work between Inmarsat
and Contractor under this Contract unless limited or specified variations are
accepted in writing by both parties.

 

A separate
Annex under this Contract shall detail the Warranty & Maintenance Support
activity.

 

NOW IT IS
AGREED as follows:

 

Article 1.                                            Definitions

 

1.1                                 In this Contract, unless the context otherwise requires, the
following expressions have the following meanings:

 

	
  ‘Acceptance Date’

  	
   

  	
  means the date on which the Goods or Services are
  accepted (or deemed to be accepted) by Inmarsat according to acceptance
  provisions of each Annex.

  
	
  ‘Acceptance Test’

  	
   

  	
  any of the test stages and milestones detailed in
  SCHEDULE 1 — Statement of Work.

  
	
   

  	
   

  	
   

  
	
  ‘APA’

  	
   

  	
  means the Availability and Performance Agreement
  requirements detailed in Schedule 14 — Availability and Performance
  Agreement.

  
	
   

  	
   

  	
   

  
	
  ‘Background’

  	
   

  	
  means any technical data or other IPR owned by
  either party or a named third party, as the case may be, at the Effective
  Date which is disclosed to the other in the course of this Contract for the
  Purpose.

  
	
   

  	
   

  	
   

  
	
  ‘Change Order’

  	
   

  	
  means a proposal for alteration or alterations to
  any matter relating to this Contract issued in accordance with Article 11 —
  Variations & Change Orders, as set forth in the template attached as
  SCHEDULE 13 - Change Notice Format.

  
	
   

  	
   

  	
   

  
	
  ‘Completion Date’

  	
   

  	
  means the date specified in the Implementation Plan
  for each Annex by which the Contractor is to provide the Goods or Services or
  such extended date as may be granted under any provision of this Contract.

  
	
   

  	
   

  	
   

  
	
  ‘Confidential Information’

  	
   

  	
  means any and all information of a commercial,
  technical or financial nature which is not generally available to the public
  and which is disclosed, communicated or obtained (whether through meetings,
  documents, correspondence or inspection of a tangible item) or created in the
  course of this Contract for the Purpose.

  
	
   

  	
   

  	
   

  
	
  ‘Deliverables’

  	
   

  	
  means the items and services as defined in SCHEDULE
  1 — Statement of Work.

  
	
   

  	
   

  	
   

  
	
  ‘Designees’

  	
   

  	
  means any natural person, firm, partnership,
  company, corporation or associations, organisations, governments, states,
  foundations and trusts (in each case whether or not

  

 

5

 

	
   

  	
   

  	
  having a separate legal personality) as may be
  designated by Inmarsat at its absolute discretion.

  
	
   

  	
   

  	
   

  
	
  ‘Documentation’

  	
   

  	
  means the collection of Deliverable Documentation
  such as operating manuals, designs, plans, reports, training materials and
  other documentation produced under this Contract as part of the project as
  specified in SCHEDULE 1 - Statement of Work

  
	
   

  	
   

  	
   

  
	
  ‘Effective Date’

  	
   

  	
  means the date this Contract is made.

  
	
   

  	
   

  	
   

  
	
  ‘End User’

  	
   

  	
  means the internal Inmarsat support personnel or
  Inmarsat’s client personnel who are using the System to undertake business
  processes.

  
	
   

  	
   

  	
   

  
	
  ‘Equipment’

  	
   

  	
  means Inmarsat’s computer equipment specified in
  SCHEDULE 3 - The Equipment & Software or such other equipment as might be
  agreed between the parties.

  
	
   

  	
   

  	
   

  
	
  ‘Final Acceptance Process’ 

  	
   

  	
  means the series of final acceptance procedures
  which take place after the completion of work as required by SCHEDULE 1 -
  Statement of Work. This process ends with the BGAN-BSS Final Acceptance
  milestone as defined by SCHEDULE 1 - Statement of Work.

  
	
   

  	
   

  	
   

  
	
  ‘Force Majeure’

  	
   

  	
  means any cause preventing or delaying either party
  from performing any or all of its obligations including any act of God, war,
  civil disturbance, riot, malicious damage, compliance with any government’s
  order, rule or regulation, injunction or any act, exercise or intervention of
  any governmental authority, failure of public utilities, epidemic, accidents,
  fire, flood or storm but does not include strikes or other events caused by
  labour disputes, unless such strikes or other events are part of national,
  regional or industry wide disputes, and which is beyond the reasonable
  control, and not due to fault or negligence of the non-performing party.

  
	
   

  	
   

  	
   

  
	
  ‘Foreground’

  	
   

  	
  means any IPR or other like rights developed by
  either party for the Purpose including, but not limited to, Deliverables.

  
	
   

  	
   

  	
   

  
	
  ‘Functional Specification’

  	
   

  	
  means the functional specification in accordance
  with which the Programs are to be written as per SCHEDULE 2 - Technical,
  Functional and Operational Requirements.

  
	
   

  	
   

  	
   

  
	
  ‘Implementation Plan’

  	
   

  	
  means the time schedule for the completion of the
  Phases of preparation and delivery of the Programs as specified in SCHEDULE 1
  — Statement of Work

  
	
   

  	
   

  	
   

  
	
  ‘Indemnitee’

  	
   

  	
  means Inmarsat, any designee, any subsequent owner
  or lessee of any item to be delivered under this Contract and any officer,
  employee or agent of any such entities.

  
	
   

  	
   

  	
   

  
	
  ‘IPR’

  	
   

  	
  means intellectual property rights including,
  without limitation, Confidential Information, patents and applications
  therefore, unregistered design rights and registered design rights and
  applications therefore, topography rights, copyright, Know-how, data, secret
  formulae, processes, photographs, drawings, specifications, rights in
  computer software, rights protecting goodwill and reputation and any other
  rights of a similar nature, regardless of form, format or media.

  
	
   

  	
   

  	
   

  
	
  ‘Know –how’

  	
   

  	
  means all knowledge, experience and information of a
  commercial, technical or financial nature including but not limited to
  software programming, product manufacturing and operating requirements and
  techniques, design specifications, market analysis and the like.

  
	
   

  	
   

  	
   

  
	
  ‘Maintenance’

  	
   

  	
  means the maintenance to be provided by the
  Contractor pursuant to the Warranty phase according to the Warranty &
  Maintenance Support Contract contained in SCHEDULE 11

  
	
   

  	
   

  	
   

  
	
  ‘Maintenance Period’

  	
   

  	
  means the period agreed to by both parties and
  stated in the Warranty & Maintenance Support Contract in SCHEDULE 11 .

  
	
   

  	
   

  	
   

  
	
  ‘Migration Dry Run’

  	
   

  	
  means a period during which the Contractor will
  demonstrate the functions of the provided migration concept and procedures.

  

 

6

 

	
  ‘Milestone(s)’

  	
   

  	
  means the milestone(s) set forth in the Project Plan
  or such extended date in respect of any milestone agreed to under this
  Contract.

  
	
   

  	
   

  	
   

  
	
  ‘Network(s)’

  	
   

  	
  means the Inmarsat and external network(s) as set out
  in SCHEDULE 2 - Technical, Functional and Operational Requirements over which
  the Services will be provided using the Programs.

  
	
   

  	
   

  	
   

  
	
  ‘Operating Manuals’

  	
   

  	
  means the operating manuals to be prepared by the
  Contractor associated with any Programs and described in SCHEDULE 1 Statement
  of Work.

  
	
   

  	
   

  	
   

  
	
  ‘Payment Plan’

  	
   

  	
  means the payment plan set forth in SCHEDULE 6 The
  Price.

  
	
   

  	
   

  	
   

  
	
  ‘Performance Criteria’

  	
   

  	
  means the performance criteria which it is intended
  the Equipment, Programs, Services or System shall fulfil as specified in and
  tested in the Acceptance Process for each Annex and as set out in SCHEDULE 1
  Statement of Work subject to the stated tolerances and limitations.

  
	
   

  	
   

  	
   

  
	
  ‘Personnel’

  	
   

  	
  means the employees of the Contractor named in
  SCHEDULE 5 - Staff & Representatives and/or such other contracted persons
  as may be approved by Inmarsat in writing from time to time.

  
	
   

  	
   

  	
   

  
	
  ‘Phase’

  	
   

  	
  means a Phase of the Implementation Plan.

  
	
   

  	
   

  	
   

  
	
  ‘Price’

  	
   

  	
  means the price to be paid by Inmarsat for the
  Software, Equipment, Programs and Services as specified in Article 2 -
  Services, Equipment and Programs to be provided

  
	
   

  	
   

  	
   

  
	
  ‘Programs’

  	
   

  	
  means the computer programs to be written by the
  Contractor according to SCHEDULE 2 Technical, Functional and Operational
  Requirements.

  
	
   

  	
   

  	
   

  
	
  ‘Project’

  	
   

  	
  The work and services to be undertaken by both
  parties to meet the requirements detailed within this Contract

  
	
   

  	
   

  	
   

  
	
  ‘Project Plan’

  	
   

  	
  means the Programme Management Plan as defined in
  SCHEDULE 1 - Statement of Work including the initial project timescales detailed
  in SCHEDULE 4 - Project Plan.

  
	
   

  	
   

  	
   

  
	
  ‘Purpose’

  	
   

  	
  means the purpose behind the parties entering into
  this Contract, namely to facilitate the development and implementation of a
  software package for the total management of Inmarsat’s new global broadband communications
  service

  
	
   

  	
   

  	
   

  
	
  ‘Ready for Use’

  	
   

  	
  means fully installed, configured and tested and
  accepted in accordance with the User Acceptance Testing criteria.

  
	
   

  	
   

  	
   

  
	
  ‘Services’

  	
   

  	
  means the services to be provided by the Contractor
  under this Contract

  
	
   

  	
   

  	
   

  
	
  ‘Software’

  	
   

  	
  means those package and operating system(s) listed
  in SCHEDULE 3 - The Equipment and Software detailing Inmarsat’s environment
  in which the Programs and Services will work

  
	
   

  	
   

  	
   

  
	
  ‘Stability Verification Period’

  	
   

  	
  means a period after the BGAN-BSS Final Acceptance
  Process lasting at least 60 days during which Inmarsat will run the Programs
  and Equipment to check that the BGAN-BSS meets the APA requirements listed in
  SCHEDULE 14 — Availability & Performance Agreement

  
	
   

  	
   

  	
   

  
	
  ‘Sub-contractors’

  	
   

  	
  means the contractors engaged by the Contractor for
  the purposes of providing the services / work described hereto

  
	
  ‘System’

  	
   

  	
  means the entire environment including Software,
  Equipment, Programs, Networks and which provides the End User functionality
  for the business process (es).

  

 

7

 

	
  ‘Technical Specification(s)’

  	
   

  	
  means the technical specification including network,
  software, equipment and technical data, standards and design material
  according to which the Programs and Services shall be provided, and are
  detailed in this Contract.

  
	
   

  	
   

  	
   

  
	
  ‘Territory’

  	
   

  	
  means worldwide.

  
	
   

  	
   

  	
   

  
	
  ‘Training Plan’

  	
   

  	
  means the training in the use of the Programs to be
  provided by the Contractor for Inmarsat’s staff as defined in SCHEDULE 1 -
  Statement of Work.

  
	
   

  	
   

  	
   

  
	
  ‘Test Date’

  	
   

  	
  means the date on which Inmarsat will be ready to
  attend the relevant Acceptance tests at Inmarsat’s / Contractor’s (whichever
  is relevant) premises

  
	
   

  	
   

  	
   

  
	
  ‘Warranty Period’

  	
   

  	
  means 24 months following the Final Acceptance
  Process during which the Contractor will fix or amend the Programs to ensure
  that the systems continue to work according to the Technical Specifications
  and Documentation.

  
	
   

  	
   

  	
   

  
	
  ‘Work’

  	
   

  	
  means the items and services to be delivered by the
  Contractor as per Article 2 - Services, Equipment and Programs to be provided

  

 

In this
Contract:

 

1.2                                 references to any statute or statutory provision includes a
reference to that statute or statutory provision as from time to time amended,
extended or re-enacted;

 

1.3                                 words
importing the singular include the plural, words importing any gender include
every gender and words importing persons include bodies corporate and
unincorporate; and (in each case) vice versa;

 

1.4                                 any reference to a party to this Contract includes a reference to
his successors in title and permitted assigns;

 

1.5                                 the Article headings are for ease of reference only and shall not
affect the interpretation or construction of this Contract.

 

Article 2.               Services,
Equipment and Programs to be provided

 

2.1                                 In accordance with SCHEDULE 1 — Statement of Work, the Contractor
hereby agrees to:

 

a)                                      design, write and test the Programs

 

b)                                     install and configure the Programs on the Equipment;

 

c)                                      provide the Equipment including the installed and configured
Programs to the site(s) agreed with Inmarsat (for the avoidance of doubt this
includes the test bed equipment that remains at the Contractor’s site)

 

d)                                     ensure the Programs are Ready for Use by the Completion Date
according to the Project Plan and upon the terms and conditions contained in
this Contract.

 

e)                                      provide operating manuals and training services as per the
requirements detailed in SCHEDULE 1 - Statement of Work

 

f)                                        provide support and maintenance for the Stability Verification
Period of System test as detailed in SCHEDULE 1 - Statement of Work ;

 

g)                                     provide support and maintenance for the Maintenance Period as
detailed in the Warranty & Maintenance Support Contract (SCHEDULE 11 );

 

Paragraphs
a) to g) above shall collectively be defined as the ‘Work’.

 

8

 

The Contractor shall provide the Work as
per this Contract. The Contractor has provided a proposal which may be referred
to for information purposes during the Contract Period. In the event of a
dispute the provisions of this Contract shall take precedence over any previous
proposals by the Contractor.

 

Both
parties shall agree and sign off documentation during the design phase(s) of
the Contract Period. These documents shall be contractually binding and shall
define the way in which the Contractor is to deliver the requirements contained
within this Contract. In the event of a conflict between the design
documentation and the Contract, and in the absence of a Change Notice, the
provisions of this Contract shall apply.

 

Article 3.               Duration
of Contract

 

The effective
date of this Contract (EDC) is  19th May 2003.

All
work to be performed hereunder shall be carried out by 31st
January 2007 or as otherwise
agreed in writing between both parties.

 

Article 4.               Contractor’s
acknowledgement

 

4.1                                 The Contractor acknowledges that the Programs are to be used by
Inmarsat in conjunction with Inmarsat’s Equipment and existing Software as
detailed in SCHEDULE 3 – The Equipment and Software, on Networks to create a
business System.  The Contractor also
acknowledges that it has been supplied with sufficient information about the
Equipment and the Software to enable it to undertake the requirements of this
Contract. Inmarsat shall provide additional information during the design
phase(s) as required Additional equipment or software of third parties to be
provided by the Contractor shall be listed in SCHEDULE 3 – The Equipment and
Software.

 

4.2                                 The Contractor shall not be entitled to any additional payment nor
excused from any liability under this Contract as a consequence of any
misinterpretation by the Contractor of any matter or fact relating to the
functions, facilities and capabilities of the Equipment, Software or Network
provided that all information provided to the Contractor by Inmarsat shall be
accurate and complete subject to Article 21 - Inmarsat Supplied Information
& Co-operation. Any changes caused by third party information deficiencies
shall be handled through the change process detailed in Article 11 - Variations
and Change Orders and shall be assessed and approved at Inmarsat’s reasonable
discretion.

 

Article 5.               Writing
of Programs

 

The Contractor
shall write and configure a series of Programs and Documentation that shall
work on the Equipment, Software and Network and provide the facilities and
functions set out in the Contract.

 

9

 

Article 6.               Payment
and Expenses

 

6.1                                 The price shall be defined in Error! Reference source not found.- The Price and shall be all inclusive subject to Article 7 - Taxes
and Duties.

 

6.2                                 With respect to each amount specified in Error! Reference source not
found.- The Price the Contractor shall submit an
invoice to Inmarsat when the corresponding Milestone event has been
completed.  Each invoice shall contain or
be accompanied by a written certification from the Contractor that the
Milestone event has been completed.

 

6.3                                 Invoices shall include as a minimum the following information:

 

a)             Contract Number – INM-CO/03-3609/MD

 

b)                                     Purchase Order reference – 31698

 

c)                                      Responsible Technical Officer – Jean Marie Fabry

 

d)                                     Responsible Commercial Officer – Mike Day

 

e)                                      Details of the relevant Milestone for which payment is due

 

6.4                                 Inmarsat shall pay each Milestone based on Inmarsat’s Acceptance as
per Article 9 – Acceptance, and within thirty (30) days after Inmarsat receives
the correctly presented invoice and certification. The Contractor shall invoice
the Milestone amount, or an alternative mutually agreed amount, upon sign off
of the relevant Milestone.

 

6.5                                 All invoices shall be submitted in the original and shall be sent to
Inmarsat’s Accounts Payable Department. 
For information purposes the amount of value added tax (VAT) shall be
separately identified in Pounds Sterling. For the avoidance of doubt the payment
of value added tax to the Contractor shall be in US Dollars.

 

6.6                                 In the case of late payment of any amount payable by either party
under this Contract, the exclusive remedy subject to 6.7 below for the other
party shall be action to compel payment with interest on the amount outstanding
at a rate of  1% per month late
calculated daily.  Such interest charge
shall be computed commencing on the first day following the payment due date.

 

6.7                                 Subject to 6.4 above, in the event that payment is not made within
60 (sixty) days of the due date then the Contractor may exercise its other
rights and remedies at law to obtain the due amount plus accrued interest.

 

Article 7.                                            Taxes and Duties

 

7.1                                 With the exception of customs duties, VAT and sales tax(es), if applicable,
the Contractor shall be responsible for, and shall hold Inmarsat harmless from,
all taxes, duties, and similar liabilities which may arise under any present or
future national, federal, state, or local laws, and which become due by reason
of the performance of the Work under this Contract or any subcontract, and
shall comply with any requirements of such laws as may be necessary to give
effect to this Contract.

 

7.2                                 The Price is exclusive of customs duties, VAT and sales taxes
incurred in the delivery of the Work of the Contractor to Inmarsat which will
be itemised separately on the invoice at the local rates applicable.

 

7.3                                 Inmarsat shall be responsible for all taxes, duties and similar
liabilities which may become due by reason of the supply of any Inmarsat
equipment or other property to the Contractor. 
The Contractor shall provide all reasonable assistance to Inmarsat in
connection with the importation of the Inmarsat equipment as

 

10

 

required,
to ensure that the duration of customs clearance for any Inmarsat equipment,
documents or any other deliverables will not exceed seven working days from
arrival of such equipment at the port of entry.

 

Article 8.               Contract
Implementation Plan and Delays

 

8.1                                 Subject to the delivery approach within SCHEDULE 1 – Statement of
Work the Contractor shall complete each Milestone by the date specified in the
Project Plan.  Time shall be of the
essence in relation to the final delivery of the Work as per the phases contained
within SCHEDULE 1 – Statement of Work.

 

Article 9.               Acceptance

 

9.1                                 The Contractor shall conduct the Acceptance Tests in accordance with
SCHEDULE 1 - Statement of Work and the subsequent Overall System Test Plan
document as defined in SCHEDULE 1 - Statement of Work and representatives of
Inmarsat shall attend such Acceptance Tests and Inmarsat shall notify the
Contractor of its satisfaction therewith.

 

9.2                                 Inmarsat shall act in good faith in approving the results of the
Acceptance Tests, and shall only withhold such approval if an Acceptance Test
fails to meet the objective criteria set forth in SCHEDULE 1 Statement of Work
and the subsequent Overall System Test Plan document as defined in SCHEDULE 1
Statement of Work, giving due regard to permitted levels of failure in each
case.

 

9.3                                 If there is any failure in respect of any Program or the System to
pass any Acceptance Test Inmarsat shall give the Contractor notice thereof
specifying the failure.  The Contractor
shall remedy such failure within a mutually agreed timescale and re-submit the
relevant Program for testing.  Subject to
sub-Articles 9.1 and 9.2, if the Acceptance Tests are not successfully
completed at the second attempt, the procedure in this sub-Article 9.3 shall be
repeated, save that Inmarsat may decide that only such part of the Acceptance
Tests as relates to specific defects or failures shall be conducted and may
waive its rights to conduct further Acceptance Tests in respect of minor
defects or failures.

 

9.4                                 Final Acceptance shall be as per its definition in SCHEDULE 1 -
Statement of Work and shall be treated as per the Acceptance Tests detailed
above. Final Acceptance shall not be deemed to have been passed until the Work
has met the criteria detailed in SCHEDULE 1 - Statement of Work, and has passed
all the preceding Acceptance Tests.

 

Article 10.            Default

 

10.1                           The Contractor shall provide the Programs Ready for Use on or before
the Completion Date

 

10.2                           If the Contractor shall fail to provide the Programs Ready for Use
by the Completion Date, due to delays by the Contractor or its sub-contractors,
then the Contractor shall pay to Inmarsat as and by way of liquidated damages
for any costs, loss or damage sustained by Inmarsat resulting from delay during
the period from the Completion Date to the date on which the Contractor
provides the Programs Ready for Use the sums detailed in SCHEDULE 6 - The
Price. Subject to the provisions of Article 26 – Termination below, the payment
of such sums shall be in full satisfaction of the Contractor’s liability for
such delay and shall be Inmarsat’s sole remedy. The payment of liquidated
damages shall not relieve the Contractor from its obligation to provide the
Programs Ready for Use or from any other liability or obligation under this
Contract

 

10.3                           Without prejudice to Article 29 - Force Majeure, the parties
acknowledge and agree that the Contractor shall not be liable for or prejudiced
by any delay(s) to the extent that it is caused by any third party or parties
other than a Sub-contractor and, for the avoidance of doubt, the dates for all
or any Deliverable(s) which may fall due subsequent to any such delay(s) shall
be duly extended by the period of the relevant delay.

 

11

 

Article 11.            Variations
and Change Orders

 

11.1                           At any time during the period of this Contract, Inmarsat may request
changes in the Work, so long as such changes are within the general scope of
the Contract. All change requests shall be made via the Inmarsat Project
Manager or Commercial Manager.  The
Contractor may also propose changes for consideration by Inmarsat.

 

11.2                           A change request from Inmarsat must be identified as such, must be
made or confirmed in writing, and must be signed by the responsible officer
identified in Article 20 hereof, entitled Representatives.  If any other conduct by the responsible
officer or any other representative of Inmarsat is construed by the Contractor
as possibly constituting a change request or an interpretation of the Contract
requirements inconsistent with the Contractor’s understanding of those
requirements, the Contractor shall promptly notify Inmarsat and request
clarification.

 

11.3                           Within fifteen (15) days after receiving a change request from
Inmarsat, the Contractor shall submit to Inmarsat a contract change notice in
accordance with the requirements of Paragraph 11.4 of this Article.  On a case-by-case basis, the Contractor may
request a longer period to prepare the contract change notice, but any request
for such a longer period shall be made by the Contractor within seven (7) days
after the Contractor receives the change request.  Inmarsat shall not unreasonably withhold its
consent to a request for such a longer period, taking into account the nature
of the change request, but Inmarsat may also take into account the impact of
such an extension on the performance schedule.

 

11.4                           Whether submitted in response to a change request initiated by
Inmarsat, or initiated by the Contractor, the contract change notice shall
itemise, in the format shown in SCHEDULE 13 - Change Notice Format, any impact
that the change would have on the technical requirements, price, performance
schedule, or other terms and conditions of this Contract.  Where appropriate, the contract change notice
shall also suggest any revised language for the Contract, including any of its
Schedules, that would be necessary to implement the change.

 

11.5                           Any claim by the Contractor for adjustment of the technical
requirements, price, performance schedule, or other terms and conditions of
this Contract, attributable to a change, shall be deemed waived unless asserted
in the contract change notice.

 

11.6                           If the cost of any materials that would be made obsolete as a result
of a change is included in the Contractor’s claim for adjustment:

 

a)                                      To the extent that such materials have resale, reuse, or salvage
value to the Contractor or its Sub-Contractors or suppliers, Inmarsat shall be
entitled to a credit.

 

b)                                     If such materials have no such resale, reuse, or salvage value,
Inmarsat shall have the right to prescribe their manner of disposition.

 

11.7                           After Inmarsat receives a sufficiently detailed contract change
notice, and after any negotiations with respect to the adjustments claimed by
the Contractor, the following outcomes are possible:

 

a)                                      Inmarsat may decide not to proceed with implementation of the
change.

 

b)                                     Inmarsat may decide to implement the change, in which case:

 

i.)                                      If the parties have reached agreement about the adjustments to be
made in the Contract, the Contractor shall proceed with implementation as
agreed.

 

ii.)                                   If the parties are unable to reach such an agreement, the provisions
of Article 42 hereof, entitled Arbitration,
shall apply.

 

iii.)                                Pending any negotiations and/or arbitration, Inmarsat may direct the
Contractor to proceed with implementation of the change, subject to any
adjustments subsequently agreed or awarded.

 

12

 

11.8                           Inmarsat may also direct the Contractor to proceed with
implementation of a change prior to preparation of a complete contract change
notice, subject to any adjustments subsequently agreed or awarded.

 

11.9                           Inmarsat’s right to direct the Contractor to proceed with
implementation of a change pursuant to 11.7b)iii.) or 11.8 of this Article
shall be subject to the Contractor’s ability to do so, taking into account the
resources, facilities, supplies, and services available to it, and shall also
be subject to a stipulated financial limit.

 

11.10       In the event that no agreement is reached
on the method of payment or the final price of a change then Inmarsat shall pay
the Contractor monthly based on the day rates detailed in SCHEDULE 6 - The
Price, up to the stipulated financial limit stated in 11.9 above

 

Article 12.            Changes
to the Documentation

 

If any alterations
are made under Change Order(s) to the Services, Programs or Network then the
Contractor shall make appropriate modifications to the Documentation to reflect
such alterations.  The provisions of this
Contract shall then apply to the amended Documentation as modified by the
Change Order(s).

 

Article 13.            Delivery
and installation

 

The Contractor
shall deliver the following items to Inmarsat,

 

13.1                           the Deliverables specified in the Statement of Work at the date
specified in the Statement of Work

 

13.2                           Programs

 

a)                                      Two (2) copies of the object code of the Programs in
machine-readable form on the storage media specified in SCHEDULE 7 - Storage
Media & Escrow Provisions;

 

b)                                     Certified copies of the test data and results of Acceptance tests
carried out by the Contractor on all parts of the Programs prior to delivery;

 

c)                                      The Contractor shall deliver to Inmarsat on the Final Acceptance
Date  (as defined in SCHEDULE 1 —
Statement of Work):

 

i.)                                      the source code of the Foreground developed by the Contractor in electronic
format

 

ii.)                                   all
other agreed materials and Documentation necessary to enable a reasonably
skilled programmer to correct, modify and enhance the Programs, subject to the
provisions of the relevant software licences and the Warranty & Maintenance
Support Contract in SCHEDULE 11 , without reference to any other person or
document as defined in SCHEDULE 1 — Statement of Work.

 

iii.)                                All scripts programs for administering the system and initial
configuration/data population

 

13.3                           Documentation

 

a)                                      The Contractor shall prepare and provide Inmarsat with two (2)
copies of a set of Documentation relevant to the Phase as specified in the
Statement of Work and

 

b)                                     The Contractor shall deliver to Inmarsat on the Final Acceptance
Date (as defined in SCHEDULE 1 — Statement of Work) (2) two copies of the
Operating Manuals and other applicable Documentation as specified in the
Statement of Work;

 

in both
cases containing sufficient information to enable Inmarsat to make full and
proper use of the Programs in conjunction with the Network, Equipment and
Software

 

13

 

13.4                           Training

 

a)                                      The Contractor undertakes to provide training in the use of the
Programs for Inmarsat’s staff in accordance with the Training Plan and the
costs, standards and APA detailed per Phase in SCHEDULE 1 — Statement of Work..

 

b)                                     Any additional training required by Inmarsat post Final Acceptance
Date shall be provided by the Contractor in accordance with its standard scale
of charges from time to time in force.

 

13.5                           Services

 

a)                                      The Contractor shall install configure and test the Programs on the
Equipment and Network.

 

b)                                     Provide the Personnel for support and maintenance activities during
the Final Acceptance Process and Stability Verification Period phases.

 

13.6                           Warranty

 

The Contractor shall provide Warranty as defined in Article 14 —
Warranty.

 

13.7                           Support and Maintenance

 

The
Contractor shall provide Support and Maintenance as defined in SCHEDULE 1 -
Statement of Work and SCHEDULE 11 - Warranty & Maintenance Support
Contract.

 

14

 

Article 14.            Warranty

 

14.1                           The Contractor warrants that the Programs, Hardware and Services
shall, for a period of 24 (twenty four) months after Final Acceptance by Inmarsat,

 

a)                                      provide the facilities and functions set out in the Technical
Specification and

 

b)                                     fulfil the Performance Criteria when properly used with the Network,
Equipment and Software

 

c)                                      in the case of the hardware shall be new and free from any defects
in materials, workmanship and design;.

 

14.2                           The Contractor warrants that it shall:

 

a)                                      provide adequate instruction and information in the Operating
Manuals, Documentation and the Training Plan to enable Inmarsat to make full
and proper use of the Programs in conjunction with the Network, Equipment and
the Software without reference to any other person or document; and

 

b)                                     provide the Documentation as specified and kept up to date to match
the operation status of the System in all material respects

 

14.3                           If the Contractor receives written notice from Inmarsat after the
Final Acceptance Date of any breach of the above warranties then the Contractor
shall at its own expense and within the timescales detailed in SCHEDULE 11 -
Warranty & Maintenance Support Contract remedy the defect or error in
question provided that the Contractor shall have no liability or obligations
under the warranties unless it shall have received written notice of the defect
or error in question no later than the expiry of 24 (twenty four) months after
the Final Acceptance Date

 

14.4                           Save as provided to the contrary, the express terms of this warranty
are in lieu of all warranties, conditions, terms, undertakings and obligations
implied by statute, common law, custom, trade usage, course of dealing or
otherwise, all of which are excluded to the fullest extent permitted by law.

 

Article 15.            Service
and Support

 

The Contractor
shall be measured against the APA contained in SCHEDULE 14 - Availability &
Performance Agreement during the 60 (sixty) Day Stability Verification Period
and the Warranty Period, in the event that the provisions of the APA are not
met in the above the following shall apply:

 

15.1                           Stability Verification Period – following Final Acceptance the Programs and the associated Work
shall meet or exceed the provisions of the APA for a continuous period of 60
calendar days. In the event that the performance falls below the provisions of
the APA then the 60 day period will restart and the Programs must complete a
full uninterrupted 60 day period above the requirements of the APA before the
Milestone shown in Schedule 6 - Payment Plan, defined as “ Stability Verification Period” will be
signed off and is due for payment by Inmarsat.

 

15.2                           Warranty Period
– the performance of the Programs and the associated Work shall be measured
against the APA for the duration of the Warranty Period. Both parties shall
conduct 6 month reviews of the performance against the APA starting 6 (six)
months from Final Acceptance. The performance shall be calculated for the
preceding 6 (six) month period and compared with the provisions of the APA.
Based on this comparison one of the following will be invoked:

 

	
  Calculated Average

  	
   

  	
  Action

  
	
   

  	
   

  	
   

  
	
  3 APA

  	
   

  	
  The
  Milestone is paid

  
	
  < APA

  	
   

  	
  Contractor
  to provide an action plan to Inmarsat detailing the action required to bring
  the performance back to the required APA level.

  

 

15

 

Article 16.            Proprietary
rights

 

16.1                           The parties acknowledge and agree that the Programs shall consist
mainly of a number of third party proprietary software packages as listed in
SCHEDULE 12 – Licence Arrangements.  All
the products listed in this SCHEDULE 12 - Licence Arrangements shall be deemed
Background and use of same shall be by licence from the respective listed
licensors (“the Licensors”), with the terms of such licenses to be disclosed in
full to Inmarsat as and when they are negotiated by the Contractor. The
Contractor shall ensure that all applicable licences are in place in good time
to allow the Contractor to lawfully undertake the Work in accordance with the
terms of this Contract, and that at Final Acceptance Inmarsat shall have the
right to copy for back up purposes and to perpetually use for the Purpose the
Programs, including the software packages owned by the third party Licensors,
under licence on reasonable terms in the Territory.

 

16.2                           The parties acknowledge and agree that the Programs shall include
elements such as templates and scripts that are supplied on the basis that
Inmarsat and / or the Contractor on Inmarsat’s behalf, can alter the source
code to integrate the Programs within the Work and improve and enhance the
Program’s functionality (the “Elements”) for the Purpose.  Inmarsat further acknowledges and agrees that
it shall have no right to assign or sub-license the Elements and that title to
the unmodified Programs shall remain with the Licensors.  Additions and, unless otherwise stipulated,
modifications to the Elements on the other hand, shall be deemed Foreground and
ownership of same shall pass to Inmarsat on Final Acceptance.

 

16.3                           The parties acknowledge and agree that the Contractor may also
develop additional pieces of source code for the purposes of interfacing and
enhancing the Programs. These pieces of source code shall similarly be deemed
Foreground, title to which shall pass to Inmarsat on Final Acceptance. For the
avoidance of doubt nothing in this Article 16.3 shall prevent the Contractor
from using the additional pieces of source code for the purposes of the
Warranty provision, Maintenance or future development of the Programs on
Inmarsat’s behalf.

 

16.4                           The copyright and all other IPRs of whatever nature in the
Background shall remain with the respective originating parties.  Except as otherwise specified in this
Contract, each party shall licence the other to use such Background as is
necessary for the performance of the Work . The method and type of licence and
the ability to purchase further licences shall be detailed in SCHEDULE 12 -
Licence Arrangements.

 

16.5                           The Contractor undertakes not to enter into any subcontract with a
third party as subcontractor that may involve the generation of Foreground for
the purposes of this Contract without first obtaining from the subcontractor a
written undertaking that all IPR in any Foreground developed by the
subcontractor for the purposes of the Work shall vest in Inmarsat and, where
such Foreground relies upon or otherwise makes use of any IPRs in any
Background belonging to the subcontractor, the subcontractor shall grant to
Inmarsat a non-exclusive, perpetual, royalty free licence to use same.  Where, for whatever reason, IPRs are
incapable of vesting in Inmarsat from the outset, the subcontractor shall
further undertake to take all steps necessary including, but not limited to,
the execution of such assignments, assurances or other documents as shall be
reasonably necessary in order to effect a valid assignment of those IPRs to
Inmarsat. If a subcontractor refuses to accept the provisions of this Article 16.5
the Contractor shall promptly submit to Inmarsat a written report containing
the reasons for the subcontractor rejecting the obligation and the Contractor
agrees that it shall not enter into a subcontract without Inmarsat’s prior
written consent (such consent not to be unreasonably withheld or delayed).

 

16.6                           Save for non-Project specific Know-how, rights over which shall be
shared equally between the parties so that subject to Article 23 —
Confidentiality, the use by one party of same shall not be restricted in any
way by the other the copyright and all other IPRs of whatever nature now or in
the future in the Deliverables (including but not limited to, the developed
Programs, the Operating Manuals, the Functional Specification and in all other
reports, Technical Specifications and Documentation relating to the Programs
and Services)  shall vest in Inmarsat on
Final Acceptance subject to any third party licences for incorporated or
Background materials.

 

16

 

16.7                           The Contractor shall ensure that Inmarsat and all of its
consultants, agents and contractors shall have the right to use any or all
Background belonging to the Contractor on a non-exclusive, irrevocable, royalty
free, perpetual, worldwide basis as may be necessary for Inmarsat or any of its
consultants, agents or contractors to maintain, develop, upgrade and/or exploit
the Deliverables, or any of them, for Inmarsat’s own business purposes.

 

16.8                           The Contractor and its subcontractor(s) shall take all necessary
steps to preserve the secrecy of all Foreground and shall take all reasonable
steps to ensure that none of the Foreground is published, put into commercial
use, offered for sale or otherwise dealt with in a manner which would or may
affect or preclude the registration of any IPR in the Foreground anywhere in
the world. If any publication, commercial use, offer for sale or other act is
made in error the Contractor shall take steps to immediately inform Inmarsat of
all relevant details and circumstances and take all available steps to minimise
any adverse effects of such unauthorised disclosure.

 

16.9                           Either party shall do, execute, and shall procure that its staff and
any subcontractor(s) and their staff engaged in performing works under or for
this Contract shall do and execute, all and any documentation or other things
as either party may reasonably require to give effect to the provisions of this
Article 16.

 

16.10                     The Contractor warrants that it has or will obtain the full power
and authority to lawfully carry out without infringing any third party
intellectual property rights the provisions of this Contract.

 

16.11                     The Contractor shall, subject to the payment by Inmarsat of any
reasonable expenses incurred thereby, render all and any assistance as Inmarsat
may require to secure, pursue or maintain registration of, or title to, any
IPRs in the Foreground or in Inmarsat Background.  Such assistance shall include, but not be
limited to, the execution of all assignments, assurances or other documents that
may reasonably be required to give effect to the provisions of this paragraph.

 

16.12                     Neither party shall make any representation or do any act that
indicates that it has title to, or any rights over, the IPRs in any of the
other’s Background and the Contractor shall not make any representation or do
any act or thing that indicates that it has title to, or any rights over, any
of the Foreground.

 

16.13                     If either party becomes aware of any actual or suspected
infringement or unauthorised use of any of the IPRs in the Foreground or in the
other’s Background, it shall immediately inform the other in writing, giving
full particulars of the actual or suspected infringement or unauthorised
use.  In the event legal proceedings are
commenced for infringement or unauthorised use, each party shall render to the
other all reasonable assistance as may be required and shall co-operate fully
with the other and, insofar as Background is concerned, at the other’s sole
expense, in the conduct of such proceedings. 
For the avoidance of doubt, such co-operation shall not entitle the
other party to any claim for the recovery or compensation in respect thereof,
and all such recovery or compensation shall belong solely to the party whose
Background forms the subject matter of such proceedings.

 

Article 17.                                     Title and Assumption of Risk

 

17.1                           Title to all deliverable items specified in Article 2 - Services,
Equipment and Programs to be provided hereof, shall pass to Inmarsat upon
payment of the relevant Milestone in respect thereof.  The Contractor warrants to Inmarsat that it
has and will deliver good title to all such deliverable items, free from any
claim, lien, pledge, mortgage, security interest, or other encumbrances,
including, but not by way of limitation, those arising out of the performance
of the Work.

 

17.2                           With respect to each such deliverable item, the risk of loss or
damage shall be borne by the Contractor up to the time such deliverables are
physically received by Inmarsat pursuant to Article 2 - Services, Equipment and
Programs to be provided.  After such
receipt, Inmarsat shall bear the risk of loss or damage.

 

17

 

Article 18.            Indemnity

 

18.1                           Inmarsat will indemnify the Contractor and keep the Contractor fully
and effectively indemnified against all costs, claims, demands, expenses and
liabilities of whatsoever nature arising out of or in connection with any claim
that the use by the Contractor of any information or Background required to be
supplied by Inmarsat for the purpose of enabling the Contractor to prepare and
write the Programs and/or the Operating Manuals or provide Services infringes
the IPRs (of whatever nature) of any third party.

 

18.2                           The Contractor will indemnify Inmarsat and keep Inmarsat fully and
effectively indemnified against all costs, claims, demands, expenses and
liabilities of whatsoever nature arising out of or in connection with the use
by Inmarsat of the Software or the Work (including any Foreground or
Background)  for the Purpose.

 

18.3                           For the avoidance of doubt; the Contractor will indemnify Inmarsat
and keep Inmarsat fully and effectively indemnified against all costs, claims,
demands, expenses and liabilities of whatsoever nature arising out of the
Contractor’s failure to pay any due licence fees on Inmarsat’s behalf.

 

18.4                           The parties undertake to defend, at their own expense, any claim
against any Indemnitee and to pay any royalties and other costs associated with
the settlement of such claim and any damages and costs awarded as a result of
any legal proceedings based on such claim. This obligation shall be contingent
upon the Indemnitee giving the Contractor and / or Inmarsat as the case may be,
prompt notice of such claim, all necessary authority to defend or settle the
claim on its behalf and, at the request and sole cost of the Contractor or
Inmarsat as the case may be, reasonable cooperation and assistance and such
relevant information as is available to it.

 

18.5                           The Contractor shall have no liability under this Article 18 in
respect of any enhancement, alteration or modification to any part of any
Program or Deliverable (save where such enhancement, alteration or modification
has been made by or on behalf of the Contractor) or in respect of the
combination of any part of any Program or Deliverable with software, hardware,
networks or systems other than the Equipment, Networks, Software and Systems to
the extent (in each case) the infringement in question would have been avoided
without such enhancement, alteration, modification or combination

 

Article 19.            Maintenance

 

19.1                           Subject to 19.3 below, the parties undertake to enter into a support
and maintenance agreement from the end of the Warranty Period in respect of the
Programs and the Documentation including Operating Manuals in the form of the
Warranty & Maintenance Support Contract (SCHEDULE 11 ) which details the
service requirements for the Warranty & Maintenance Support services.

 

19.2                           The Contractor shall be entitled to retain one or more copies of the
Programs and Documentation as specified in the Statement of Work for
maintenance and support purposes only.

 

19.3                           Inmarsat, at its sole discretion, has the right to engage the
Contractor for this Maintenance. Both parties shall meet to agree the cost of
any subsequent Maintenance period based on the indicative costs shown in
SCHEDULE 6 - The Price. The final price shall take into account the software
and hardware being used at the time and the support provisions of the product
vendors.

 

Article 20.            Representatives

 

20.1                           The Representatives of the parties may be changed from time to time
by notice to the other party.  Until
further notice, the Representative for Inmarsat for technical matters shall be Jean Marie Fabry, and for commercial matters, Mike Day.  The
Representative for the Contractor shall be Jordi Vilardell.

 

18

 

20.2                           For the purpose of administration of this Contract any
communications between Inmarsat and the Contractor shall be enforceable and
binding upon the parties only if signed by the appropriate Responsible
Officers.

 

Article 21.            Inmarsat
Supplied Information & Co-operation

 

21.1                           Inmarsat shall use its reasonable endeavours to provide all
information and documentation defined in SCHEDULE 1 - Statement of Work to
enable the Contractor to prepare and write the Programs and the Documentation.

 

21.2                           Such information and documentation shall be subject to the
provisions of confidentiality contained in Article 23 - Confidentiality, and
may also be subject to third party licence provisions in respect of supplied
Equipment and Software and associated documentation.

 

21.3                           Inmarsat shall use reasonable endeavours to do all such acts and
provide all such information, personnel and materials as the Contractor may
reasonably request and shall render all reasonable assistance to the Contractor
in connection with the performance of the Contractor’s obligations hereunder.

 

Article 22.                                     Contractor’s staff

 

The
Services shall be provided by the staff of the Contractor and the nominated
sub-contractors which shall include as a minimum the Personnel listed in
SCHEDULE 5 - Staff & Representatives and SCHEDULE 8 - Key
Sub-Contractors.  Where non-employee
staff or subcontractors are used by the Contractor, the Contractor shall ensure
that all IPRs in the work carried out under this Contract by non-employee staff
and subcontractors are transferable to the Contractor, or if Inmarsat shall own
the IPRs , to Inmarsat at no extra cost.

 

19

 

Article 23.            Confidentiality

 

23.1                           Each party shall keep confidential for a period of three (3) years
from the Effective Date the terms of this Contract and all Confidential
Information.

 

23.2                           The parties acknowledge and agree that:

 

a)                                      in order that the parties may identify exactly which information
disclosed during the term of this Contract shall be caught by this Article 23
as Confidential Information, the disclosing party shall give notice to the
receiving party that the relevant information is confidential at the time of
disclosure, and the parties acknowledge and agree that all such notices of
confidentiality may be either written or verbal; and

 

b)                                     nothing in this Contract shall be construed as a waiver by either
party of it’s proprietary rights in any of the Confidential Information it
discloses hereunder;

 

c)                                      nothing in this Contract shall be construed as a grant to the
receiving party by the disclosing party of any form of licence to use any of
the Confidential Information other than for the Purpose, or to deal in any way
with any of the intellectual property rights therein.

 

23.3                           In Order to secure the confidentiality attaching to the Confidential
Information, each party shall allow access to the other party’s Confidential
Information exclusively by those of its directors, employees, agents and/or
contractors who:

 

a)                                      have a reasonable need to see and use it for the Work and Services
and to carry out their functions in connection with the Purpose;

 

b)                                     are under a written agreement as part of their employment or contract
for work to preserve as confidential any Confidential Information and knowledge
which is entrusted to their employer or, in the case of a contractor, their
client, being the relevant receiving party; and

 

c)                                      have been notified by the receiving party of, and have agreed to
abide by, the specific obligations imposed by this Article 23,

 

and for
the avoidance of doubt, each party further acknowledges and agrees that it
shall be wholly responsible for any and all breaches of this Article 23 arising
from the acts and/or omissions of its respective directors, employees, agents
and contractors.

 

23.4                           The restrictions on the parties outlined in Clause 23.3 herein shall
not apply to Confidential Information where same:

 

a)                                      is or becomes generally available to the public through no act of
default on the part of the receiving party or its agents, contractors or
employees, provided always that disclosure to a government entity, domestic or
foreign, shall not be considered to be “generally available to the public”;

 

b)                                     is
subsequently disclosed to the receiving party without any obligations of
confidence by a third party who has not derived it directly or indirectly from
either party to this Agreement; or

 

c)                                      the
receiving party is compelled by legal process or government regulation or order
to disclose.

 

23.5                           Both parties shall be irrevocably authorized to disclose this
Contract in so far as it is required to do so by any listing authority in
connection with a stock exchange listing, private equity transaction or as a
result of any debt financing process.

 

Article 24.            Conformity
with Site regulations

 

While the
Contractor’s (and sub-contractor’s) staff attend at Inmarsat’s premises they
will conform to Inmarsat’s normal codes of staff and security practices on site
including health & safety obligations and IT security practices.

 

20

 

Inmarsat’s
personnel attending Contractor’s premises will conform to Contractor’s normal
codes of staff and security practices on site including health & safety
obligations and IT security practices.

 

Article 25.            Non
Solicitation of Personnel

 

Unless
otherwise approved in writing, for the term of this Contract and 12 months
beyond neither Party will solicit, offer employment to or contract with either
directly or indirectly any Personnel, employee(s) or key personnel of the other
party who has been materially involved in the performance of this Contract.

 

Article 26.            Termination

 

This Contract
may be terminated:

 

26.1                           By either party forthwith on giving notice in writing to the other
if:

 

a)                                      the other commits any material breach of any term of this Contract
or any other breach, including, but not limited to anticipatory breach,
repudiation, inability to perform, or lack of due diligence and (in the case of
a breach capable of being remedied) fails, within 30 (thirty) days after the
receipt of a request in writing from the other party so to do, to remedy the
breach (such request to contain a warning of such party’s intention to
terminate);

 

b)                                     the other party shall have a receiver or administrative receiver
appointed over it or over any part of its undertaking or assets or

 

c)                                      the other party shall pass a resolution for winding-up (otherwise
than for the purpose of a bona fide scheme of solvent amalgamation or
reconstruction) or

 

d)                                     a court of competent jurisdiction shall make an order to that effect
or if the other party shall become subject to an administration order or

 

e)                                      the other party shall enter into any voluntary arrangement with its
creditors or

 

f)                                        the other party shall cease or threaten to cease to carry on
business.

 

26.2                           By Inmarsat by giving to the Contractor not less than 30 days’
written notice of termination to expire on the scheduled date for completion of
any Milestone (taking into account any extensions of time granted under the
provisions of this Contract).   In the
event of such termination by Inmarsat, the termination charges shall be
determined by good faith negotiations between Inmarsat and the Contractor based
on the cost of work performed to date by the Contractor and taking into account
such costs as loss of contract, loss of revenue, costs and expenses incurred in
the deployment of people and resources and in relation to goods and services
reasonably necessary for the performance of this Contract. In the event of a
lack of agreement on such termination charges the process detailed in Article
41 - Disputes shall apply.

 

26.3                           By Inmarsat:

 

a)                                      in the event that the Contractor has made any false, inaccurate or
misleading statement(s) (either negligently, recklessly or deliberately)
having, in Inmarsat’s reasonable opinion, a material effect on the making or
executing of this Contract;

 

b)                                     where the Contractor takes any action that might reasonably
invalidate or put into dispute Inmarsat’s title to the IPR owned by Inmarsat or
any of it, or any Foreground, or assists any other person directly or
indirectly in any such action.

 

21

 

26.4                           In no event shall the termination charges exceed the unpaid balance
of the Contract price. In the case of termination in part, the termination
charges shall not exceed that unpaid balance of the severable portion of the
Contract price applicable to the part of the Work that is terminated.

 

26.5                           Unless otherwise agreed, subject to payment of the relevant costs
and / or Milestone payments Inmarsat shall be entitled to take possession of
all Work completed or in progress prior to termination under this Article,
except for Work associated with any executory portion of the Contract that is
not terminated.

 

26.6                           The termination charges determined pursuant to this Article shall be
reduced by the following:

 

a)                                      Any amounts previously paid by Inmarsat to the Contractor with
respect to the performance of the Work prior to termination that are over and
above actual work carried out at the date of termination

 

b)                                     Amounts representing the resale, reuse, or salvage value to the
Contractor, or to its Sub-Contractors and suppliers, of items that Inmarsat has
not taken possession. For the avoidance of doubt both parties are aware that
the probability of reselling the Programs is low.

 

Article 27.            Financial
Information

 

The Contractor and Inmarsat shall review
the financial status of the Contractor on a quarterly basis. The Contractor
agrees to provide relevant available information to Inmarsat, in either an
audited or un-audited state, to facilitate these reviews.

 

Article 28.            Effects
of Termination

 

28.1                           Any termination of this Contract (howsoever occasioned) shall not affect
any accrued rights or liabilities of either party nor shall it affect the
coming into force or the continuance in force of any provision hereof which is
expressly or by implication intended to come into or continue in force on or
after such termination.

 

28.2                           Upon any termination of this Contract by Inmarsat pursuant to 26.1
or 26.3 Inmarsat may, in its sole discretion, take over all or part of the Work
affected by the termination, and proceed with the same to completion, by
contract or otherwise.  For this purpose,
Inmarsat may take possession of, and utilize in completing the Work, such
materials, equipment, information and data as may be necessary therefore
subject to payment having been made as per Article 6 — Payment and Expenses,
but provided always that the Contractor shall pay Inmarsat for any increased
costs reasonably incurred in completing the Work and/or fulfilling the Purpose.

 

28.3                           The Contractor shall forthwith deliver up to Inmarsat all copies of
any information and data supplied to the Contractor by Inmarsat for the
purposes of this Contract and shall certify to Inmarsat that no copies of such
information or data have been retained.

 

28.4                           In the event of termination under 26.2 above, as part of the good
faith negotiations Inmarsat shall return to the Contractor any hardware or
software that is not paid for, unless both parties agree otherwise.

 

28.5                           Upon any termination of this Contract (howsoever occasioned) both
parties shall endeavour to use the provisions of Article 41 — Disputes, and
Article 42 — Arbitration, prior to exercising their respective rights under
this contract through a court of law.

 

22

 

Article 29.            Force
Majeure

 

29.1                           Neither Party shall be excused from performance due to any failure
to perform by its Sub-Contractors or suppliers unless their failure to perform
is due to Force Majeure.

 

29.2                           Any Party whose ability to perform is affected by Force Majeure
shall take all reasonable steps, without incurring additional cost or expenses,
to mitigate the impact on the Contract. 
The non-performing Party claiming Force Majeure shall notify in writing
the other Party within thirty (30) days of the Force Majeure specifying the
nature and extent of the circumstances causing Force Majeure.  The notice shall include the expected extent
of the delay if known otherwise the non-performing Party shall notify the other
Party as soon as possible.

 

29.3                           If the effect of the Force Majeure is, or will be, to delay the
schedule:

 

a)                                      by more than thirty (30) days, or is permanent, Inmarsat may declare
this Contract to be terminated immediately, in whole or in part, or

 

b)                                     by less than thirty (30) days the non-performing Party shall not be
responsible for any consequent delay, and the relevant schedule or time period
shall be extended accordingly, provided notice of the Force Majeure has been
given.

 

Article 30.            Liability

 

30.1                           The Contractor shall indemnify Inmarsat and keep Inmarsat fully and
effectively indemnified on demand against any loss of or damage to any property
or injury to or death of any person to the extent caused by any negligent act
or omission or wilful misconduct of the Contractor, its employees, agents or
subcontractors.

 

30.2                           Inmarsat shall indemnify the Contractor and keep the Contractor
fully and effectively indemnified on demand against any loss of or damage to
any property or injury to or death of any person to the extent caused by any
negligent act or omission or wilful misconduct of Inmarsat, its employees,
agents or subcontractors.

 

30.3                           Except in respect of injury to or death of any person (for which no
limit applies) the respective liability of the Contractor and Inmarsat under
Articles 30.1 and 30.2 in respect of each event or series of connected events
shall not exceed [***].

 

30.4                           With the exception of the limits stated in Article 30.3 the limit of
liability in respect of any other claim for loss or damage arising out of, or
in connection with any provision of the Contract, shall under no circumstances
exceed in aggregate for one incident or series of incidents arising from the
same event the sum of [***] for claims arising out of the period up to Final
Acceptance and [***] for claims arising out of the period within the 24 (twenty
four) months warranty period.

 

30.5                           Notwithstanding anything else contained in this Contract neither
party shall be liable to the other party for loss of profits, revenues, the use
of money, goodwill or anticipated savings or contracts or other special,
indirect or consequential loss or damage of any kind whether arising from
negligence, breach of contract or howsoever caused (whether any such loss is
reasonably foreseeable or not).

 

30.6                           The Contractor shall not be liable to Inmarsat for any loss arising
out of any failure by Inmarsat to keep full and up-to-date security copies of
the computer programs and data it uses in accordance with best computing
practice

 

30.7                           The Contractor shall not be liable to Inmarsat in contract, tort
(including negligence) or otherwise for any loss or damage arising from any
cause save to the extent that such loss or damage is caused by an act or
omission of the Contractor or Sub-Contractor.

 

23

 

Article 31.            Insurance

 

The
Contractor shall prove to Inmarsat prior to the commencement of Work under this
Contract either by copy of insurance certificate or broker’s letter that the
required insurance to cover the liabilities above or listed in the Schedules is
in place for the duration of this Contract. 
Level of insurance cover shall also be reviewed as part of the
contractual performance of the Contractor.

 

Article 32.            Entire
agreement

 

This Contract
(including all its schedules) constitutes the entire agreement between the
Parties with respect to the subject matter of this Contract, and supersedes all
prior or existing correspondence, representations, proposals, negotiations,
understandings, or agreements of the Parties, whether oral or written.  The Parties also acknowledge that there are
no collateral contracts between them with respect to the Contract’s subject
matter.

 

Article 33.            Third
party contract rights exclusion

 

Unless
otherwise stated in this Contract, group companies and/or affiliates of the
Parties or third parties are not entitled to enforce this Contract directly in
respect of work or services but must do so via the Party they are associated
with.  The Parties agree that the
Contracts (Rights of Third parties) Act 1999 shall not apply to this Contract.

 

Article 34.            Sub-contracts

 

34.1                           The Contractor shall not, without the prior written consent of
Inmarsat (which shall not be unreasonably withheld or delayed), enter into any
sub-contract with any person for the performance of any part of this Contract
in excess of $200,000 (Two Hundred Thousand US Dollars) provided that this
provision shall not apply to:

 

a)                                      the purchase by the Contractor of any standard equipment and
materials; and

 

b)                                     the sub-contract(s) (if any) specified in SCHEDULE 8 - Key
Sub-Contractors

 

34.2                           The Contractor shall not be relieved from any of its obligations
hereunder by entering into any sub-contract for the performance of any part of
this Contract.  If requested by Inmarsat,
the Contractor shall promptly provide Inmarsat with details of any sub-contracts
giving reasonable consideration to commercial in confidence information
contained therein.

 

34.3                           Article 34.1 shall not prevent or restrict the Contractor from
entering into a contract with an individual (or a corporate entity set up by
that individual for the purpose of entering such a contract with the
Contractor) to engage that individual in the provision of services to the
Contractor in connection with the provision of the Work.

 

24

 

Article 35.            Access
to Work in Progress and Data

 

35.1                           As used in this Article, the term “Sub-Contractors” refers to those
Sub-Contractors within the scope of Article 34 hereof, entitled
Sub-Contracts.  To the extent necessary
to implement this Article, the Contractor shall pass the provisions hereof
through into all such Sub-Contractors and suppliers of critical path items.

 

35.2                           The Contractor shall provide for design and progress review meetings
with Inmarsat, and submit reports and documentation, in accordance with the
Contract.

 

35.3                           Inmarsat shall have the right, at all reasonable times during the
performance of this Contract, to monitor the Work in progress at the plants of
the Contractor and its Key Sub-Contractors.

 

35.4                           All documentation and data relating to the performance of this
Contract shall, upon Inmarsat’s request and at Inmarsat’s election, be made
available for inspection and copying at the plants of the Contractor and its
Sub-Contractors, or copies shall be delivered to Inmarsat.  This obligation shall apply during the period
of performance of the Contract.  With
respect to any such documentation and data that is not deliverable pursuant to
Article 2 hereof, entitled Services, Equipment and Programs to be provided,
Inmarsat shall reimburse the reasonable costs of copying and delivery.  Thereafter, to the extent that such
documentation and data is of a type normally retained by the Contractor and its
Key Sub-Contractors, it shall continue to be available for such purposes for a
period of two (2) years from the date of expiry or earlier termination of this
Contract.

 

35.5                           Subject to reasonable arrangements to ensure the confidential
treatment of proprietary information, the same rights of access granted to
Inmarsat in this Article shall be granted to any technical consultants working
for Inmarsat in connection with this Contract or any projects related to the
Work to be performed under this Contract.

 

Article 36.            Key
Personnel

 

36.1                           The Contractor agrees that those individuals identified in SCHEDULE
5 - Staff & Representatives, are necessary for the successful completion of
the Work to be performed under this Contract.

 

36.2                           Such key personnel shall not be removed from the performance of the
Work under this Contract unless replaced with personnel of substantially equal
qualifications and ability.  Inmarsat
shall have the right to review the qualifications of any proposed replacements,
subject to the Contractor’s obligations to comply with confidentiality
obligations and all applicable law, including without limitation in relation to
data protection, and, if for good and sufficient reasons Inmarsat deems such
personnel to be unsuitable, Inmarsat may require the Contractor to offer
alternative candidates where such are available.

 

36.3                           Notwithstanding its role in approving key personnel and their
replacements, Inmarsat shall have no supervisory control over their work, and
nothing in this Article shall relieve the Contractor of any of its obligations
under this Contract, or of its responsibility for any acts or omissions of its
personnel.

 

36.4                           The Contractor acknowledges that any personnel supplied under this
Contract are not intended to be, or be deemed to be, employees of Inmarsat and
further that such personnel are not entitled to any rights or benefits provided
by Inmarsat to its employees.

 

25

 

Article 37.            Key
Sub-Contractors

 

37.1                           The Contractor agrees that those Sub-Contractors identified in
SCHEDULE 8 - Key Sub-Contractors, are necessary for the successful completion
of the Work to be performed under this Contract.

 

37.2                           The Contractor hereby agrees to use its best efforts to enter into
subcontracts with these key Sub-Contractors. 
If, for any reason, the Contractor is unable to enter into subcontracts
with any of these key Sub-Contractors, or such subcontracts are entered into
and are subsequently terminated, the Contractor shall replace such key
Sub-Contractors with Sub-Contractors of substantially equal qualifications and
ability acceptable to Inmarsat acting reasonably.

 

37.3                           Nothing in this Article shall relieve the Contractor of its
responsibility for the performance, in accordance with this Contract, of the
subcontracted Work.

 

Article 38.            Principles
Applicable to Selection of Sub-Contractors and Suppliers

 

To the
greatest extent practicable, the Contractor shall ensure that any replacement
subcontracts entered into pursuant to Article 37 hereof, entitled Key Sub-Contractors, or any new subcontracts entered into
pursuant to Article 34 - Sub-contracts, are awarded on the basis of open
international competition, and to Sub-Contractors offering the best combination
of quality, price, and the most favourable delivery time.  These principles shall also apply to
selection of suppliers.

 

Article 39.            Publicity
and announcements

 

39.1                           The Contractor shall obtain the prior written approval of Inmarsat,
such approval not to be unreasonably withheld or delayed, concerning the
content and timing of information releases including but not limited to news
releases, articles, brochures, advertisements, prepared speeches, to be made by
the Contractor or any of its Sub-Contractors concerning this Contract or the
work and service(s) performed or to be performed under this Contract.

 

39.2                           Inmarsat shall be given a reasonable time to review the proposed
text prior to the date scheduled for its release.  Inmarsat reserves the right to refuse, amend,
or delay publication when publication may, among other reasons, prejudice
protection of or application(s) for registration of intellectual property.

 

39.3                           For the avoidance of doubt, and notwithstanding anything to the
contrary, Inmarsat shall be entitled to disclose all or part of this Contract
to the extent necessary to comply with any UK, US or other listing authorities
representatives should Inmarsat seek such listing.

 

39.4                           Inmarsat shall inform the Contractor if it intends to make any
announcements on this Contract or the work and services performed or to be
performed under this Contract. The Contractor shall have a reasonable time to
review the announcements and raise any concerns or queries. Inmarsat will
reasonably take these queries and comments into account before making the final
announcement, however the final decision on the content of any such
announcements shall vest solely in Inmarsat.

 

Article 40.            Law

 

This Contract
shall be governed by and construed in accordance with the laws of England.  The parties hereby submit to the exclusive
jurisdiction of the courts of England and Wales and agree that all disputes not
resolved by the procedures in Article 41 - Disputes, or Article 42 -
Arbitration, below shall be referred to the English Courts in London.

 

Article 41.            Disputes

 

The Parties
may agree on a system of problem escalation for each Schedule, otherwise if no
specific system is developed, the default process detailed below shall apply:

 

26

 

41.1                           The Parties shall promptly and in good faith attempt to resolve any
issues in the forum of regular review meetings.

 

41.2                           Should an issue not be resolvable in this forum the Parties shall
agree a joint written statement of the issue and within 5 (five) working days.
Senior management, who have overall responsibility of the Work, shall meet in
an attempt to resolve the issue within 10 (ten) working days.

 

41.3                           If the issue can be resolved at any time by use of an expert to
determine specific technical or financial issues then the Parties may agree to
refer the issue to an independent third party to resolve.  The costs of the expert are to be divided
between the Parties as determined by the expert.

 

41.4                           If the Parties cannot resolve the dispute between themselves
following the process above then Article 42 - Arbitration shall apply.

 

Article 42.            Arbitration

 

42.1                           Any dispute, which is not settled under Article 41 - Disputes above,
shall be resolved by arbitration under the Rules of the London Court of
International Arbitration in effect on the date that the arbitration is
initiated.

 

42.2                           A sole arbitrator shall be appointed by the Court, unless the
Parties agree in a particular case that the tribunal should consist of more
than one arbitrator, or unless the Court determines in view of all the
circumstances of the case that a three (3) member tribunal is appropriate.

 

42.3                           The place of arbitration shall be London, England and the arbitration
shall be held in English.

 

42.4                           Responsibility for paying the costs of the arbitration, including
the costs incurred by the Parties themselves in preparing and presenting their
cases, shall be apportioned by the tribunal.

 

42.5                           The award shall state the reasons upon which it is based and shall
be final and binding on the Parties as from the date it is made.  If the matter is such it cannot be resolved
by arbitration then the Parties may refer the matter to the courts.

 

42.6                           Judgment upon the award rendered may be entered in any court having
jurisdiction, or application may be made to such court for a judicial
acceptance of the award and an order of enforcement, as the case may be.

 

42.7                           The Parties recognise that the subject matter of this Contract is unique,
and that damages may not be adequate under some circumstances.  For these reasons, the Parties agree that the
tribunal shall be empowered to decree specific performance.

 

Article 43.            Severability

 

If any part of
any provision of this Contract may prove to be illegal or unenforceable the
other provisions of this Contract and the remainder of the provision in
question shall remain in full force and effect.

 

27

 

Article 44.            Notices and
communications

 

44.1                           All day-to-day communications, reports, and other correspondence to
be provided to Inmarsat or the Contractor under this Contract shall be sent for
the attention of the Responsible Officers or authorized agent referred to in
SCHEDULE 1 - Statement of Work and made or confirmed in writing, including
e-mail or facsimile.

 

44.2                           Formal notices and invoices must be sent only in writing and should
be sent by post, or facsimile to the Representative or authorized agent of the
party referred to above in Article 20 - Representatives.

 

44.3                           All documentation and communications required under this Contract
shall be in the English language.

 

Article 45.            Formal
Notices

 

All notices
which are required to be given shall be in writing and shall be sent to the
address of the recipient set out in this Contract or such other address in
England as the recipient may designate by notice given in accordance with the
provisions of this Article.  Any notice
may be delivered personally or by first class prepaid letter or facsimile transmission
and shall be deemed to have been served if by hand when delivered, if by first
class post 48 hours after posting and if by facsimile transmission when
despatched.

 

	
  INMARSAT:

  	
   

  	
  CONTRACTOR:

  
	
  Addresses:

  	
   

  	
  Addresses:

  
	
  Inmarsat Ltd

  	
   

  	
  Danet GmbH

  
	
  99
  City Road

  	
   

  	
  Gutenbergstrasse 10

  
	
  London EC1Y 1AX

  	
   

  	
  64331 Weiterstadt

  
	
  England

  	
   

  	
  Germany

  
	
   

  	
   

  	
   

  
	
  Fax:+44 20 7728 1612

  	
   

  	
  Fax:+49
  6151 868 472

  

 

Article 46.            Further
assurance

 

The parties
shall execute and do all such further deeds, documents and things as may be
necessary to carry the provisions of this Contract into full force and effect.

 

Article 47.            Waiver

 

No relaxation
forbearance delay or indulgence by either party in enforcing any of the terms
and conditions of this Contract or the granting of time by either party to the
other shall prejudice affect or restrict the rights and powers of the said
party nor shall any waiver by either party of any breach hereof operate as a
waiver of or in relation to any subsequent or any continuing breach hereof.

 

28

 

Article 48.            Assignment

 

48.1                           Subject to the provisions of 48.3 and 48.4 below neither party shall
assign or delegate, either in whole or in part, this Contract or any of it’s
rights, duties, or obligations hereunder to any person or entity without the
prior express approval of the other party, such approval not to be unreasonably
withheld.

 

48.2                           Notwithstanding any conditions under which the non-assigning party
may grant such approval, the assigning party shall remain a guarantor to the
non-assigning party of the performance of the assigned or delegated duties and
obligations in accordance with this Contract and all applicable laws.

 

48.3                           Either party shall be entitled to assign or novate this Contract, or
any part thereof, and/or any rights or obligations hereunder to its ultimate
holding company or any subsidiary thereof.

 

48.4                           Both parties shall be entitled to assign or novate this Contract in
connection with the sale of all or substantially all of the business to which it
relates.

 

Article 49.            Government
Authorisations and Licences

 

49.1                           The Contractor shall be responsible for obtaining all governmental
authorisations and licences necessary for the performance of the Work ,
provided that Inmarsat shall provide the Contractor with such assistance and
information as are necessary therefore. 
For this purpose the Work shall include without limitation the delivery
of all items, documents and data which are deliverable pursuant to Article 2 of
this Contract, entitled Services, Equipment and Programs to be provided, the
conduct of tests and design and progress reviews in accordance with the
requirements of this Contract. 
Certification by the Contractor to Inmarsat of the receipt of such governmental
authorisations and/or licences is a condition subsequent.  If such receipt is not certified to Inmarsat
within thirty (30) days after the date such governmental authorisations and/or
licences are required, Inmarsat may rescind this Contract.  In the event of such decision, Inmarsat shall
have no financial or other obligation to the Contractor relative to this
Contract, and any amounts previously paid by Inmarsat to the Contractor shall
be refunded with interest at the rate as set out in 6.6 hereof, entitled
Payment and Expenses.  Such interest
charges shall be computed commencing from the date when the Contractor received
the refundable payments.

 

49.2                           If the Contractor does not certify receipt of all necessary
governmental authorisations and/or licences within the time limit specified in
49.1 above, and if Inmarsat nevertheless elects not to rescind the Contract but
instead to allow the Contractor to proceed with the Work pending receipt of
such authorisations/licences, any subsequent failure of the Contractor to
obtain such authorisations/licences shall be treated as follows:

 

a)                                      If such failure is attributable to lack of due diligence by the
Contractor Article 26 hereof, entitled Termination, shall apply.

 

b)                                     If the Contractor has acted with due diligence, has notified
Inmarsat in accordance with the provisions of this Contract and its failure to
obtain the necessary governmental authorizations or third party licence is
attributable to causes beyond the Contractor’s reasonable control, Article 29
hereof, entitled Force Majeure, shall apply.

 

49.3                           Without prejudice to Article 49.1 above:

 

a)                                      the exercise by Inmarsat or its technical consultants of any rights
under Article 35 above hereof, entitled Access to Work in Progress and Data;
and

 

b)                                     the exercise by Inmarsat or its Designees of any rights under
Article 16 above hereof, entitled Propriety Rights shall be subject to
applicable domestic laws relating to the export of the subject technology.  The Contractor shall upon request exercise
due diligence to obtain any such licence as may be necessary for the exercise
of any such rights.

 

29

 

Article 50.            Order
of Precedence

 

Should any conflict arise between any Schedule hereto
and the terms and conditions of this Contract, the terms and conditions of this
Contract shall take precedence.

 

The Parties below have signed this Contract in
duplicate.

 

 

	
  INMARSAT
  LIMITED

  	
  CONTRACTOR

  
	
   

  	
   

  
	
   

  	
   

  
	
  BY: 

  	
  /s/ MIKE DAY

  	
   

  	
  BY:

  	
  /s/ JORDI
  VILARDELL

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  Printed
  Name:

  	
  Mike Day

  	
   

  	
  Printed
  Name:

  	
  Jordi
  Vilardell

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  Title:

  	
  Senior
  Contracts Manager

  	
   

  	
  Title:

  	
  Corporate
  Vice President

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  Date:

  	
     12th
  June 2003

  	
   

  	
  Date:

  	
     12th
  June 2003

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
   

  	
  WITNESSED BY:

  
	
   

  	
   

  
	
   

  	
   

  
	
   

  	
  BY: 

  	
   

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
   

  	
  Printed
  Name:

  	
   

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
   

  	
  Title: 

  	
   

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
   

  	
  Date:

  	
   

  	
   

  
																

 

30

 

SCHEDULE 1    STATEMENT OF WORK

 

(See
separate Document)

 

31

 

 

	
  

  	
   

  	
  Contract
  INM-CO/03-3609/MD

  BGAN BSS STATEMENT OF WORK

  V3.0

  

 

BGAN

 

BGAN BSS

 

 

STATEMENT OF WORK

 

Final Version

 

Version 3.0

 

1

 

 

TABLE OF CONTENTS

 

 

	
  1.

  	
  INTRODUCTION

  	
   

  
	
   

  	
   

  	
   

  
	
  1.1.

  	
  Purpose and
  Scope

  	
   

  
	
   

  	
   

  	
   

  
	
  1.2.

  	
  Definition
  Methodology

  	
   

  
	
   

  	
   

  	
   

  
	
  1.3.

  	
  Inmarsat
  Management Requirements

  	
   

  
	
   

  	
   

  	
   

  
	
  1.4.

  	
  BGAN
  Business Support System (BGAN-BSS)

  	
   

  
	
   

  	
   

  	
   

  
	
  1.5.

  	
  BGAN BSS and
  R-BGAN BSS

  	
   

  
	
   

  	
   

  	
   

  
	
  1.6.

  	
  BGAN BSS
  Document Hierarchy

  	
   

  
	
   

  	
   

  	
   

  
	
  1.7.

  	
  Abbreviations

  	
   

  
	
   

  	
   

  	
   

  
	
  2.

  	
  RESPONSIBILITIES OF EACH PARTY

  	
   

  
	
   

  	
   

  	
   

  
	
  2.1.

  	
  Contractor
  Responsibilities

  	
   

  
	
   

  	
   

  	
   

  
	
  2.2.

  	
  Inmarsat
  Responsibilities

  	
   

  
	
   

  	
   

  	
   

  
	
  3.

  	
  OVERALL EQUIPMENT AND SERVICES

  	
   

  
	
   

  	
   

  	
   

  
	
  3.1.

  	
  BGAN-BSS
  Programme

  	
   

  
	
   

  	
   

  	
   

  
	
  4.

  	
  PROJECT MANAGEMENT

  	
   

  
	
   

  	
   

  	
   

  
	
  4.1.

  	
  Project
  Planning and Control

  	
   

  
	
   

  	
   

  	
   

  
	
  4.2.

  	
  Progress
  Reviews

  	
   

  
	
   

  	
   

  	
   

  
	
  4.2.1.

  	
  Progress
  Meetings

  	
   

  
	
   

  	
   

  	
   

  
	
  4.2.2.

  	
  Project
  Milestone Review Meetings

  	
   

  
	
   

  	
   

  	
   

  
	
  4.2.3.

  	
  Extraordinary
  Management Meetings

  	
   

  
	
   

  	
   

  	
   

  
	
  4.3.

  	
  Implementation
  Plan/Program Milestones

  	
   

  
	
   

  	
   

  	
   

  
	
  4.4.

  	
  Progress
  Reporting

  	
   

  
	
   

  	
   

  	
   

  
	
  4.5.

  	
  Project
  Scheduling

  	
   

  
	
   

  	
   

  	
   

  
	
  4.6.

  	
  Project Team

  	
   

  
	
   

  	
   

  	
   

  
	
  4.7.

  	
  Location of
  the Work

  	
   

  

 

2

 

	
  4.8.

  	
  Inmarsat
  Right of Access

  	
   

  
	
   

  	
   

  	
   

  
	
  5.

  	
  QUALITY MANAGEMENT

  	
   

  
	
   

  	
   

  	
   

  
	
  5.1.

  	
  Quality
  Assurance

  	
   

  
	
   

  	
   

  	
   

  
	
  5.2.

  	
  Quality
  Control

  	
   

  
	
   

  	
   

  	
   

  
	
  5.3.

  	
  Reliability

  	
   

  
	
   

  	
   

  	
   

  
	
  5.4.

  	
  Configuration
  Management

  	
   

  
	
   

  	
   

  	
   

  
	
  6.

  	
  BGAN-BSS TEST MANAGEMENT

  	
   

  
	
   

  	
   

  	
   

  
	
  6.1.

  	
  Unit Testing

  	
   

  
	
   

  	
   

  	
   

  
	
  6.2.

  	
  Sub Systems
  Integration Testing

  	
   

  
	
   

  	
   

  	
   

  
	
  6.3.

  	
  Acceptance
  Testing

  	
   

  
	
   

  	
   

  	
   

  
	
  6.4.

  	
  Factory
  Acceptance Tests (FAT)

  	
   

  
	
   

  	
   

  	
   

  
	
  6.5.

  	
  Site
  Acceptance Testing (SAT)

  	
   

  
	
   

  	
   

  	
   

  
	
  6.6.

  	
  R-BGAN BSS
  and BGAN BSS Migration Dry Run Testing (MDR)

  	
   

  
	
   

  	
   

  	
   

  
	
  6.7.

  	
  BGAN
  BSSFinal Acceptance

  	
   

  
	
   

  	
   

  	
   

  
	
  6.8.

  	
  BGAN Systems
  Integration Effort

  	
   

  
	
   

  	
   

  	
   

  
	
  6.8.1.

  	
  BGAN
  Development Co-ordination Forum

  	
   

  
	
   

  	
   

  	
   

  
	
  6.8.2.

  	
  Access to
  Reference Test Bed

  	
   

  
	
   

  	
   

  	
   

  
	
  6.8.3.

  	
  BGAN
  Integration Support

  	
   

  
	
   

  	
   

  	
   

  
	
  7.

  	
  DELIVERY, INSTALLATION AND INTEGRATION

  	
   

  
	
   

  	
   

  	
   

  
	
  7.1.

  	
  Site Survey

  	
   

  
	
   

  	
   

  	
   

  
	
  7.2

  	
  Equipment
  Delivery Preparation

  	
   

  
	
   

  	
   

  	
   

  
	
  7.3

  	
  Equipment
  Transportation and Shipment

  	
   

  
	
   

  	
   

  	
   

  
	
  7.4

  	
  Site
  Installation and Integration

  	
   

  
	
   

  	
   

  	
   

  
	
  8.

  	
  TRAINING MANAGEMENT

  	
   

  
	
   

  	
   

  	
   

  
	
  8.1.

  	
  General
  Requirements

  	
   

  
	
   

  	
   

  	
   

  
	
  8.2.

  	
  BGAN-BSS
  Operator Training Requirements

  	
   

  
	
   

  	
   

  	
   

  
	
  8.3.

  	
  BGAN-BSS
  End-User training

  	
   

  

 

3

 

	
  9.

  	
  WARRANTY AND MAINTENANCE

  	
   

  
	
   

  	
   

  	
   

  
	
  9.1.

  	
  General
  Requirements

  	
   

  
	
   

  	
   

  	
   

  
	
  9.2.

  	
  Warranty and
  Support Requirements

  	
   

  
	
   

  	
   

  	
   

  
	
  9.3.

  	
  Support
  during Warranty and Maintenance Period

  	
   

  
	
   

  	
   

  	
   

  
	
  9.3.1.

  	
  Provisioning
  of Spares

  	
   

  
	
   

  	
   

  	
   

  
	
  9.3.2.

  	
  Warranty and
  Maintenance Plan

  	
   

  
	
   

  	
   

  	
   

  
	
  9.4.

  	
  Warranty and
  Maintenance Procedures

  	
   

  
	
   

  	
   

  	
   

  
	
  9.4.1.

  	
  Warranty and
  Maintenance Support And Fault Reporting

  	
   

  
	
   

  	
   

  	
   

  
	
  9.4.1.1.

  	
  System
  Problem Categorisation

  	
   

  
	
   

  	
   

  	
   

  
	
  9.5.

  	
  Telephone
  On-Call Technical Warranty and Maintenance Support

  	
   

  
	
   

  	
   

  	
   

  
	
  9.6.

  	
  Fault
  Reporting

  	
   

  
	
   

  	
   

  	
   

  
	
  9.7.

  	
  On-site
  Attendance

  	
   

  
	
   

  	
   

  	
   

  
	
  9.8.

  	
  Problem
  Resolution

  	
   

  
	
   

  	
   

  	
   

  
	
  9.8.1.

  	
  P1
  Resolution and P2 Resolution

  	
   

  
	
   

  	
   

  	
   

  
	
  9.8.2.

  	
  P3
  Resolution

  	
   

  
	
   

  	
   

  	
   

  
	
  9.8.3.

  	
  Regression
  Testing

  	
   

  
	
   

  	
   

  	
   

  
	
  9.9.

  	
  Status
  Reporting

  	
   

  
	
   

  	
   

  	
   

  
	
  9.10.

  	
  Warranty and
  Maintenance Change Control

  	
   

  
	
   

  	
   

  	
   

  
	
  9.10.1.

  	
  Document Updates

  	
   

  
	
   

  	
   

  	
   

  
	
  9.10.2.

  	
  Software and
  Hardware Updates

  	
   

  
	
   

  	
   

  	
   

  
	
  9.10.3.

  	
  Consolidated
  Software Releases

  	
   

  
	
   

  	
   

  	
   

  
	
  9.10.4.

  	
  System and
  Configuration Build

  	
   

  
	
   

  	
   

  	
   

  
	
  9.11.

  	
  Release
  Control

  	
   

  
	
   

  	
   

  	
   

  
	
  9.12.

  	
  Support
  Activities

  	
   

  
	
   

  	
   

  	
   

  
	
  9.12.1.

  	
  Field
  Activity

  	
   

  
	
   

  	
   

  	
   

  
	
  10.

  	
  DELIVERABLE DOCUMENTATION

  	
   

  
	
   

  	
   

  	
   

  
	
  11.

  	
  APPLICABLE STANDARDS

  	
   

  

 

4

 

	
  11.1.

  	
  Site
  Requirements

  	
   

  
	
   

  	
   

  	
   

  
	
  11.2.

  	
  Environmental
  Conditions

  	
   

  
	
   

  	
   

  	
   

  
	
  11.3.

  	
  Health and
  Safety

  	
   

  
	
   

  	
   

  	
   

  
	
  12.

  	
  TEST FACILITIES

  	
   

  
	
   

  	
   

  	
   

  
	
  12.1.

  	
  Test
  Simulator

  	
   

  
	
   

  	
   

  	
   

  
	
  12.2.

  	
  BSS Reference
  Test Bed  (RTB)

  	
   

  
	
   

  	
   

  	
   

  
	
  13.

  	
  APPENDIX A - ABBREVIATIONS

  	
   

  

 

5

 

1.                                      INTRODUCTION

 

1.1.                            Purpose and Scope

 

This Statement
of Work (SOW) defines the work to
be performed by the Contractor for the Inmarsat BGAN-BSS Project.

 

The Technical,
Operational and Functional Requirements Specification (TOFRS) outlines the overall architecture of
the BGAN-BSS suite of Business Applications which will be deployed to support
the commercial and business interests of Inmarsat and its Broadband Global Area
Network.

 

1.2.                            Definition Methodology

 

From hereon,
the meaning of the following terms is appropriate throughout this SOW:

 

Shall                                           Represents a mandatory requirement that must be implemented in full
by the Contractor or Inmarsat as noted.

 

Should                                 Represents a desirable or highly desirable requirement whose
implementation (in full or in part) is considered advantageous to the
service.  I

 

Text that does
not contain either shall
or should is
to be considered as background information, provided to explain further the
rational behind the overall Programme and requirements placed.

 

1.3.                            Inmarsat Management Requirements

 

The BGAN-BSS
project will include all of the Business Functionality required to support the
family of products provided in the Inmarsat BGAN Program. Consequently the
overall BSS Project will consist of many different application, hardware and
software platforms.

 

The Contractor
shall:

 

a)              Provide overall program management for the entire project

 

b)             Manage the deliverables of all Contractors and/or sub-contracting
suppliers on behalf of Inmarsat

 

c)              Integrate all BGAN BSS modules, external interfaces and current
R-BGAN BSS.

 

d)             Ensure that all necessary internal and external interfaces are
compliant with Inmarsat standards and requirements

 

e)              Report directly to Inmarsat BGAN BSS management team on all aspects
of the Project Management Plan.

 

1.4.                            BGAN Business Support System (BGAN-BSS)

 

The BGAN-BSS will provide business management
functions for the BGAN and R-BGAN product and services, with the emphasis on
timely customer administration, customer management, billing and complex
rating. A modular architecture is required that enables further business
functional modules to be inserted as the 

 

6

 

BGAN expands in terms of services, traffic levels and
subscriber numbers. Hence, the BGAN-BSS architectural foundation must be
developed with flexibility and expansion in mind. The BSS represents a fully
integrated system providing rating, billing, service provisioning, mediation,
interconnection, service provider interfacing and customer relationship
management.

 

In summary,
the key attributes of the BGAN-BSS are:

 

1.               Effective billing, rating, customer care and relationship management.

 

2.               Effective and co-ordinated fault management.

 

3.               Service provisioning and activation.

 

4.               Automated and flexible mediation to respective ground network
elements.

 

5.               Roaming and Interconnect

 

6.               Effective Fraud Management (If option taken)

 

7.               Data Warehouse Capability

 

8.               Open architecture based on standardised Application Programming
Interfaces (API) and fully
integrated modules.

 

9.               Effective Alarms and Monitoring tools for the overall architecture

 

1.5.                            BGAN BSS and R-BGAN BSS

 

For its 2.5G services
(GPRS) Inmarsat has developed a BSS solution (referred to as the R-BGAN BSS).

 

The R-BGAN BSS
solution went live at the end of 2002. Consequently, apart from the BGAN BSS
developments and implementation, there is a requirement to migrate the R-BGAN
application (inclusive of all data and function) to the BGAN BSS application.

 

Inmarsat
anticipates that the BGAN BSS solution will be based upon the R-BGAN BSS
system. In any case, the proposed BGAN BSS solution shall support all functionalities (meaning business objects
and their related processes rather than the implementation themselves) provided
by the R-BGAN BSS (i.e. BGAN-BSS will remain completely backwards compatible to
R-BGAN BSS). Please refer to TOFRS section 4. “Solution Overview” for a
more detailed description.

 

There shall only be, at any point in time, only
one production version of the Inmarsat BSS Platform. Consequently the
implementation plan must consider the following:

 

a)              During this project there will be continuous Change Requests for
R-BGAN products and Services and functionality which will change the code, DB
structures, configuration and/or software versions on the production platform

 

b)             There will be continuous bug fixes to the R-BGAN production platform

 

c)              There will be continuous changes and bug fixes to the BGAN BSS
platform throughout the development lifecycle.

 

As a
consequence the business functionality of both the R-BGAN and BGAN BSS
platforms will gradually differ. However these must converge again into one
platform.

 

It is
essential that this issue is resolved and included into the implementation plan
provided by the Contractor.

 

7

 

1.6.                            BGAN BSS Document Hierarchy

 

This BGAN
procurement concerns the design, development, implementation and test of all
BGAN BSS systems, sub-systems and system modules.

 

The contract
documentation has been structured as follows:

 

a)              The Statement of Work (SOW) describes how the work is to be
organised, managed and controlled.

 

b)             Technical, Operational and Functional Requirements Specification
(TOFRS) presents requirements for the Business Support Systems (BSS) required
to undertake call data collection, Charging/Rating, Service Order Management
Billing, Customer Care activities (e.g. Fault Management, Fraud Management
etc), Interconnect Settlement, Roaming etc

 

Each document
listed above will form the baseline contractual commitment. In addition, some
documents also reference out to other “applicable documents”. Agreement to the
Contract document is taken to also encompass the applicable documents, which
are referenced in each Contract document.

 

All BGAN BSS
Contract documentation is under Inmarsat document change control. In the case
of applicable documents called up within the Contract documents, then the
appropriate issue is clearly identified unless otherwise stated. Should later
changes be required to the Contract SOW and TOFRS after contract award then
these will be handled using the Inmarsat Change Procedure defined in the
contract.

 

1.7.                            Abbreviations

 

Refer to
Appendix A.

 

8

 

2.                                      RESPONSIBILITIES OF EACH PARTY

 

Each Party
playing a role in the project will have its own defined responsibilities:

 

2.1.                            Contractor Responsibilities

 

1.                                       The Contractor shall be fully responsible for all tasks
related to the design, development, fabrication, integration, testing, delivery
of BGAN-BSS, and installation and commissioning of the BGAN-BSS

 

2.                                       This responsibility shall include activities performed by any
subcontractor used by the Contractor in the completion of this work. Although
Inmarsat plans to interface directly with the prime Contractor and not formally
through key sub-contractors, Inmarsat shall
have the right to participate in meetings and/or decision-making processes with
subcontractors.

 

3.                                       The Contractor shall plan the work being conducted in
accordance with the contractual milestones and associated schedule in
Table 2 (section 4.5). The Contractor shall
make best efforts to advance the schedule when feasible.

 

4.                                       The Contractor may adjust the
activities in the Project management Plan (i.e. as long as it continues to
conform to paragraph 3 above) up to and including the Final Design Review
(FDR). Subsequent to the FDR the plan will be base lined and shall not be changed without the express
permission of the Inmarsat BGAN Project Management team.

 

5.                                       BGAN BSS Final acceptance of the
work shall be based on the
completion of all contractual requirements and agreed change requests to be
delivered before Final Acceptance,

 

6.                                       The Contractor shall enter the warranty period and
subsequent maintenance arrangements upon completion of the BGAN BSS Final
Acceptance.

 

7.                                       This responsibility shall include all programme management
tasks including formal reporting to Inmarsat on Programme status.

 

8.                                       Inmarsat approval, not to be
unreasonably withheld, shall be
required for successful completion of the program milestones defined in Table
2.

 

9.                                       At Inmarsat’s request, the
Contractor shall make available
any full or draft documentation related to BGAN BSS design, development,
implementation, testing or planning phases. On request the Contractor will
provide documentation for information purposes only to facilitate discussions.

 

10.                                 Inmarsat will chair a Change Control
Board (CCB) consisting of representatives of all contracted BGAN equipment
manufacturers (RAN, CN, UT, BSS and DCN) which will be responsible for
agreement of changes to all Interface Control Documents (ICDs). The BSS
Contractor shall be required to
participate and contribute in the CCB as needed throughout the contract period.

 

11.                                 The Contractor shall participate and contribute to the
BGAN Development Coordination Forum. The BGAN DCF will be chaired by Inmarsat.
The scope of the BGAN DCF is as follows:

 

9

 

11.1.                        Resolution of technical and
operational issues related to the development of the BGAN system

 

11.2.                        Co-ordination of the inter-working
and integration testing between different BGAN subsystems

 

11.3.                        Identification and Resolution of
technical issues related to gaining licencing and market access for the BGAN
system operation and service provision

 

12.                                 The Contractor shall ensure that all the BGAN-BSS
functionalities are backwards compatible with RBGAN-BSS (including RBGAN
migration over the I4 satellite).

 

13.                                 The Contractor shall assist Inmarsat with the
interconnection of the BGAN BSS and external parties (Distribution Partners,
Roaming Partners and/or Clearing House, Interconnect Partners), including VPN
and firewall configuration information.

 

14.                                 The Contractor shall demonstrate all the external
interfaces between the Core Network and the BSS for essential Business
Processes : Pre Provisioning, pre-pay, provisioning and events collection.
Inmarsat shall be responsible for
the co-ordination of these activities with the Core Network supplier.

 

15.                                 The Contractor shall procure all necessary communication
equipment and communication links (at its Site) to Inmarsat and other BGAN
contractors required for BGAN BSS development and warranty..

 

16.                                 The Contractor shall obtain sign off confirmation that the
Inmarsat installed configurations are certified or approved by the hardware and
COTS providers.

 

17.                                 The BGAN System Acceptance Testing
phase will validate the full operability of all BGAN internal and external
elements and parties including Distribution Partners, Roaming Partners, Service
Providers, SIM Manufacturers, Product Distributors, the BGAN Network, BSS and
User Terminals. Hence it will involve the full network interconnection between
the SASes and Ground Segments, BSS and Ground Segments, connection with other
Network Providers, and the full business relationship between end users,
Distribution Partners and Inmarsat via the BSS.

 

This Testing
Phase is planned to start after BSS SAT and continue after the final acceptance
of each individual segments (BSS, UT, CN, SAS).

 

This phase shall be under the management and control
of Inmarsat. The Contractor shall provide
the necessary support to Inmarsat during this Test Phase from BSS SAT until
BGAN BSS Final Acceptance and up to 40 man days after BGAN BSS Final
Acceptance.

 

10

 

2.2.                            Inmarsat Responsibilities

 

Inmarsat shall be responsible for:

 

a)                                      Provision of all site facilities including the building and
associated infrastructure facilities (e.g. air conditioning , mains AC and DC
power, UPS, temporary storage, site access, cable ways etc) in readiness for
equipment installation.

 

b)                                     Provision of all connectivity equipment and
security equipment (including configuration and support required for
installation and operation), connection links required to connect the BGAN-BSS
equipment to external networks (including Inmarsat-LAN, Inmarsat BGAN network
and BGAN-BSS DMZ)

 

c)                                      Ensuring suitable authorisation, access and co-operation for the
Contractor staff, in the event that the designated sites are not operated by
Inmarsat and in order that the Contractor can fulfil the contractual
obligations.

 

d)                                     Ensuring that adequate precautions are in place to safeguard any
Contractor equipment whilst on site.

 

e)                                      Providing suitable office facilities and amenities to Contractor
staff at the nominated site plus Inmarsat HQ, including reasonable use of
office and telecommunications facilities.

 

f)                                        Providing BGAN BSS
Project management with a designated project manager and a programme
organisation for this project and ensure appropriate availability of required
staff during all phases of the project

 

g)                                     Providing BGAN BSS
support and operational staff which are typically required in setting up
complex data processing and running the operation of such systems (once the
BGAN BSS is in production and to support RBGAN BSS migration)

 

h)                                     Chairmanship and administration of the Change Control Board (CCB) ,
which will be responsible for controlling 
(changes to all Interface Control Documents (ICDs).

 

i)                                         Chairmanship and administration of the Development Co-ordination
Forum , which will be responsible for co-ordination and of engineering and
operational matters related to the development of the BGAN system.

 

j)                                         Providing Interface Control Documents for external interfaces in
other BGAN segments (e.g XDR format, SIM file ...)

 

k)                                      Providing access and communication links to
external interfaces in other BGAN segments (e.g CN) as required per project
plan.

 

l)                                         Providing (supplier-) expertise for all
external interfaces as needed and requested by the Contractor for prototyping,
integration and test activities

 

m)                                   Providing Pilots (e.g. DP, ....) for all
non-Inmarsat external interfaces as needed per project plan.

 

n)                                     Specifications regarding products, services,
tariffs, invoice layouts, reports as per project plan.

 

11

 

o)                                     Providing suitable office facilities and
amenities to contractor staff at the nominated site plus Inmarsat HQ, including
LAN access, internet access, printers and photocopiers in order to enable the
contractor to conduct the required Inmarsat training courses

 

p)                                     Setting-up and providing the needed facilities
(at Inmarsat premises) in order to establish a remote access from the
contractor’s premises to the BGAN BSS

 

q)                                     Provide feedback including detailed RIDS to
each document delivered by the Contractor within 3 weeks, and attempt to answer
queries within 5 days.

 

r)                                        Fulfillment of Inmarsat work share regarding
the Data Warehouse, containing but not limited to: Design
and population of the core data warehouse, design and population of the data
marts, design and production of the reports, internal report delivery, develop
and test the administration processes to populate the core data warehouse data
store

 

12

 

3.                                      OVERALL EQUIPMENT AND SERVICES

 

This
Section defines the equipment and services to be provided under this
Contract.

 

1.                                       The Contractor shall
provide all equipment (including cabling, installation materials first year of
consumables, but excluding site facilities, external connections - etc.),
executable software, firmware and associated licences necessary to build,
install, configure, operate, maintain and, modify the BGAN-BSS.

 

2.                                       The Contractor shall
provide :

 

a)              A production environment,

 

b)             A test and disaster recovery environments (note that these two
environments can be combined).

 

c)              A development environment situated at the Contractor’s site

 

The above environments shall
be operational by BGAN BSS FA at the latest.

 

3.                                       The Contractor shall also
provide :

 

a)              A “sandpit” environment to allow Inmarsat to access the developing
software. This can be hosted either at Inmarsat or at the Contractor’s site.

 

The contractor shall create
two separate test environments within the test machinery using the available
disk space.

 

4.                                       The Contractor shall
deliver to Inmarsat all application software, standard third party COTS
software, data definitions, databases and necessary data required for the
satisfactory operation and maintenance of all site and test equipment delivered
under this SOW.

 

5.                                       The Contractor shall
also be responsible for populating
databases (under Inmarsat instructions) with subscribers, service provider
identification, setting of tariffs and all other application data required for
launch and operation of the BGAN commercial service. And additionally offer an
extended configuration phase where tariff and products will be defined at a
later stage of the project. The final tariff structures shall be agreed on and implemented during
the Extended Configuration phase. Latest changes required for production shall relate only to rate parameters. These
activities shall take place after
BSS SAT and prior to BGAN BSS Final Acceptance.

 

6.                                       The Contractor shall
support Inmarsat to migrate the Regional BGAN data to the BGAN BSS for a period
up to 3 months after BGAN BSS FA.

 

7.                                       The Contractor shall
deliver to Inmarsat all application software, standard third party COTS
software, data definitions, databases and necessary data required for the
satisfactory conversion of R-BGAN products and services maintained on the
R-BGAN BSS platform.

 

8.                                       The Contractor shall to
provide warranty and support on the BGAN-BSS segment after BGAN BSS Final
Acceptance., (see section 9)

 

9.                                       The Contractor shall
provide all necessary training and documentation allowing Inmarsat to operate
and further develop the BGAN BSS (see section 8 and 10)

 

13

 

3.1.                            BGAN-BSS Programme

 

1.                                       The Contractor shall
provide, install and test all necessary computing equipment (hardware, firmware
and software) and other herein defined auxiliary equipment necessary for the
operation of the BGAN-BSS.

 

2.                                       Such equipment is defined by the TOFRS and in summary shall comprise:

 

2.1.                              Necessary mediation equipment;

 

2.2.                              Service provisioning equipment;

 

2.3.                              Billing and Rating System;

 

2.4.                              Order management;

 

2.5.                              Roaming

 

2.6.                              Fraud Management (If option taken)

 

2.7.                              Distribution Partner Interface;

 

2.8.                              Customer Care and Relationship Management;

 

2.9                                 Decision Support (Date Warehouse) (as defined as part of the joint
activity in this Contract)

 

2.10                           Necessary Interconnect Billing Equipment;

 

2.11                           Necessary fault management equipment;

 

2.12.                        Web Interface to BGAN BSS

 

2.13.                        Revenue Assurance

 

3.                                       The Contractor shall be
responsible for producing site layout plans in liaison with Inmarsat showing
where the equipment is to be installed.

 

14

 

4.                                      PROJECT MANAGEMENT

 

1.                                       The Contractor shall be
responsible for management of all matters relating to the performance of the
contract.

 

2.                                       The Contractor shall
ensure that personnel and facilities necessary for the total fulfilment of the
contract are assigned and duly made available to meet agreed contract
milestones.

 

3.                                       The Contractor shall
manage the programme using a recognised project management methodology which shall be presented at the KOR.

 

4.1.                            Project Planning and Control

 

1.                                       The Contractor shall
develop and maintain a Project Management Plan (PMP) - based on the draft version submitted as part of the
Proposal.

 

2.                                       The PMP shall outline
the various project activities required to be performed together with the
control procedures that are to be applied and project schedule (see
Section 4.5).

 

3.                                       The PMP shall describe
the proposed management team structure together with the overall
responsibilities (including any key subcontractors).

 

4.                                       The PMP shall describe
how the Contractor will manage and provide visibility of all work undertaken by
any key subcontractors.

 

5.                                       The development (hardware and software) processes adopted shall comply with Contractor ISO-9001 quality
process standards. Key subcontractors are expected to comply with their
respective quality standards, which in turn adhere or are equivalent to ISO
9001 standards.

 

6.                                       The Project Management Plan and Risk Management Plan shall be formally issued at the Kick-off
Review Meeting (KOR).

 

7.                                       The Contractor shall report
status and provide Inmarsat with any subsequent updates to the Project
Management Plan on a monthly basis and Risk Management Plan on a monthly basis.

 

8.                                       Thereafter, the Contractor shall maintain
the plans in line with the work being performed.

 

9.                                       Contractor management and development processes shall adhere to the Contractor’s ISO-9001
processes. Consistent with ISO-9001, Inmarsat shall have the right to audit the
Contractor management and development practices applied to the BGAN BSS
project.

 

10.                                 The Contractor shall maintain
all project documentation related to project planning and provide all
deliverables (see Section 10) in electronic form.

 

15

 

4.2.                            Progress Reviews

 

4.2.1.                  Progress Meetings

 

1.                                       The Contractor shall
conduct a monthly management progress meeting with representatives of Inmarsat either at Inmarsat or Contractor locations.

 

2.                                       At the management progress meetings the following shall be discussed:

 

2.1.                              Current active tasks;

 

2.2.                              Current Project Milestones

 

2.3.                              Next Month Project Milestones

 

2.4.                              Technical and schedule aspects;

 

2.5.                              Status and progress;

 

2.6.                              Technical, contractual and managerial problems;

 

2.7.                              Risks and contingency measures (in the form of a Risk Log);

 

3.                                       In general, the progress meeting shall
be held via teleconference, or face to face.

 

4.                                       The progress report shall be
delivered as input to the progress review meeting at least 2 days in advance.

 

5.                                       The Contractor shall minute
the meeting proceedings capturing the key decisions and all actions taken.

 

6.                                       The minutes shall be
agreed with Inmarsat.

 

7.                                       The minutes shall be
produced within five working days of the meeting.

 

8.                                       Inmarsat reserves
the right to call for a formal progress meeting at either Inmarsat or the Contractor’s site if it is felt
that an issue requires “one-to-one” resolution.

 

9.                                       Additional to the monthly meetings the Contractor shall agree to hold weekly scheduled
teleconference discussions. These will address:

 

i.                                          Current status

 

ii.                                       Risks and mitigating factors

 

iii.                                    Outstanding issues

 

10.                                 The Contractor shall
hold regular technical review sessions throughout the development phases of the
project. These sessions shall be
held via teleconference or on site.

 

4.2.2.                  Project Milestone Review Meetings

 

The Contractor
shall agree the actual time of
each project milestone review meeting with Inmarsat
at least one month before the meeting.

 

1.                                       The Contractor shall provide an agenda for each project
milestone review at least ten days before the meeting to which Inmarsat may add
items to discuss.

 

16

 

2.                                       The Contractor shall plan and conduct the project review
meetings defined in Table 1

 

3.                                       The Contractor shall agree to support additional
intermediate progress reviews during the design and implementation, if
requested to do so by Inmarsat and with at least
three weeks notice.

 

4.                                       The Contractor shall be responsible for assembling the
relevant documentation and presentational material for all project reviews.

 

5.                                       The Contractor shall submit the documentation to be
reviewed at the meeting in accordance with the document delivery
schedule within this SOW.

 

6.                                       Inmarsat intends to use Review Item
Discrepancy (RID) forms for
feeding back comments with respect to the documentation being reviewed. The
Contractor shall incorporate the
RID mechanism into the project milestone review process.

 

7.                                       The Contractor shall provide version
control of all RIDS and associated responses and sent them to Inmarsat on a
regular basis for review.

 

8.                                       The Contractor shall be responsible for documenting the
review proceedings and monitoring the actions placed.

 

9.                                       The minutes shall be produced within five working days
of the meeting.

 

10.                                 Actions placed shall be tracked via a formally documented
procedure.

 

11.                                 The minutes shall be agreed with Inmarsat.

 

12.                                 The acceptance criteria for the
review meetings shall be as follows

 

a)                                      Design Review Milestones (agreed action plans for all RIDS
registered for the milestones)

 

b)                                     Test Review (in accordance with stated Acceptance Criteria)

 

4.2.3.                  Extraordinary Management Meetings

 

1.                                       At any point in the Programme, either Inmarsat or the Contractor shall have
the right to call an Extraordinary Senior Management meeting, should a major
issue arise that threatens the schedule and/or functionality.

 

2.                                       Each meeting shall require
at least ten working days notification.

 

4.3.                            Implementation Plan/Program Milestones

 

The
implementation plan will cover the end-to-end project processes for the BGAN
BSS Project i.e. from signing of the contract to final acceptance of the BGAN
BSS.

 

4.3.1                     Kick-Off Review Meeting (KOR)

 

A KOR meeting
will be held one month after signing of the contract between the Inmarsat BGAN
Project Management team and the Contractor at Inmarsat 

 

17

 

premises. See
Table 1 BGAN-BSS Milestone Reviews for details as to the purpose of this
meeting.

 

Details of the
Functionality and Data in operation at that time in the R-BGAN project will be
supplied to the Contractor. Any other details required about the R-BGAN project
must be requested prior to this meeting. It shall
be necessary that R-BGAN is included in all application development.

 

4.3.2                     Preliminary Design Review (PDR).

 

The main
purpose of this meeting will be to further refine the Contractor Contractual
deliverables to Inmarsat for the BGAN BSS project. This review shall include
the results of the prototyping review(s).

 

See Table 1
BGAN-BSS Milestone Reviews for details as to the purpose deliverables and
activities of this meeting.

 

4.3.3                     Final Design Review (FDR).

 

The main
purpose of this meeting will be to baseline the Contractor contractual
deliverables to Inmarsat for the BGAN BSS project. This review shall include the final results of the
prototyping review(s).

 

Once agreement
on baseline activities is made Inmarsat Change Control Procedures will apply to
the PMP.

 

See Table 1
BGAN-BSS Milestone Reviews for details as to the purpose deliverables and
activities of this meeting.

 

4.3.4                     Site Readiness Review (SRR).

 

This milestone
shall review the readiness of BOC
and OBC (and SAS if applicable) sites to accept delivery and installation of
the Contractor BSS equipment.

 

4.3.5                     Core Network Inter-Working Test Review (IWTR)

 

Two SAS core
networks elements will be delivered to the Inmarsat during Q1 2004. SAS1 will
commence FAT Testing in Oct 2003 with SAT Testing finishing by Q12004.

 

It is
essential that the interconnectivity between the BSS Network Mediation device
and the Core Network be tested and specification compliant by SAS SAT i.e. the
MD provisioning and MD event collection interface with the Service Order
gateway (SOG), the Billing Gateway (BGW), the Prepay Platform (PP) and the Network
Elements (NE) included in the Core Network Service Management Architecture
(SMA).

 

Inmarsat will
be responsible for the co-ordination of these activities with the Core Network
supplier and the in-time availability of the Core Network components.

 

There shall be parallel
analysis, development and testing activity of the BSS/Network interconnectivity
with the overall BGAN BSS project development:

 

18

 

a)              To ensure the accuracy and compliance with BSS needs of the ICD the
BSS Contractor shall work with the
Network Contractor in defining the ICD and identifying early any items not
provided on the specification which are necessary for any module of the BSS

 

b)             The BSS Contractor shall
provide development and test platforms and the resources required to develop
and test the event collection and provisioning interfaces with the BGW , SOG,
PP and the Network Elements (NE) included in the Core Network Service
Management Architecture (SMA)

 

This
Interconnectivity Development and Testing parallel project shall be completed by the date of
completion of SAT Testing of SAS

 

4.3.6                     BGAN BSS System Integration Test Review (SITR)

 

The purpose of
this 2 days meeting will be to determine if the software delivered to date at
the Contractor’s site shows a level of integration sufficient for subsequent
acceptance phases.

 

The first day
will be a presentation of the results of the Contractor’s own internal tests
and the second day will be a walkthrough on some of the key Business Processes
(prepared by the Contractor) on the SIT environment.

 

4.3.7                     BGAN-BSS Factory Acceptance Test Readiness Review (FATRR )

 

The purpose of
this meeting will be to determine if the software delivered to date at the
Contractor’s site meets acceptance criteria for this stage of the project to
allow FAT Testing to commence.

 

The Contractor
shall develop the Test Cases for
FAT Testing in accordance with the previously approved Test Strategy. These shall be supplied to the Inmarsat Project
management for approval six weeks prior to the FAT dry run. Inmarsat shall also reserve the right to develop
their own Test Cases in addition to the Contractor developed test cases these shall be supplied two weeks prior to FAT
dry run. The total scope of the test definition will be agreed between Inmarsat
and the Contractor.

 

Once approved
by Inmarsat the Contractor shall
run these Test Cases on their BGAN BSS platform. The Test Case results shall be made available to the Inmarsat
Project Management team 5 working days prior to the meeting. FAT Testing shall be given the go ahead by Inmarsat
Project Management if the following acceptance criteria are met: (during FAT
dry run)

 

a)                                      80% of Inmarsat Approved Test Cases were successful or partially
successful

 

b)                                     There are no category 1 faults reported

 

See Table 1
BGAN-BSS Milestone Reviews for details as to the purpose deliverables and
activities of this meeting.

 

19

 

4.3.8                     BGAN-BSS Site Acceptance Test  
Readiness Review (SATRR )

 

The purpose of
this meeting will be to determine if the software delivered to date meets
acceptance criteria for this stage of the project development to allow SAT
Testing to commence.

 

SAT Testing shall include the full extent of BSS and
its relationship with external parties and networks i.e. Core Network, Roaming
Partners and/or a Clearing House, Interconnect Partners and one or more
Distribution Partners. (Some of the Roaming and interconnect data may be
simulated dependent on negotiations with the external partners).

 

Inmarsat will
be responsible for the co-ordination and liaison with the external parties and
the in time availability of the external components .

 

The Contractor
shall develop the Test Cases for
SAT Testing in accordance with the previously approved Test Strategy six weeks
prior to SAT dry run. These shall
be supplied to the Inmarsat Project management for approval.  Inmarsat shall
also reserve the right to develop their own Test Cases in addition to the
Contractor developed test cases. These shall also include RBGAN backwards
compatible test cases.

 

Once approved
by Inmarsat the Contractor shall run these Test Cases on the site installed
BGAN BSS platform. The Test Case results will be made available to the Inmarsat
Project Management team 5 working days prior to the meeting. The total scope of
the test definition will be agreed between Inmarsat and the Contractor.

 

SAT Testing
will be given the go ahead by Inmarsat Project Management if the following
acceptance criteria are met (during SAT dry run)

 

a)                                      90% of Inmarsat Approved Test Cases have passed as ok or partially
ok

 

b)                                     There are no category 1 faults reported

 

c)                                      Reasonable progress of FAT resolution plan

 

See Table 1
BGAN-BSS Milestone Reviews for details as to the purpose deliverables and
activities of this meeting.

 

4.3.9                     Migration of R-BGAN BSS to BGAN BSS Platform Readiness Review (MRR)

 

The purpose of
this meeting will be to determine if the software tested in MDR Testing is
ready for migrating R-BGAN BSS operations on the BGAN BSS platform.

 

An agreed
acceptable due date for all faults outstanding shall be provided by the conclusion of the review meeting
before this milestone will be deemed as being passed successfully.

 

20

 

	
  No.

  	
   

  	
  Review Meeting

  	
   

  	
  Purpose

  	
   

  	
  Inputs

  	
   

  	
  Duration

  (Days)

  	
   

  	
  Location

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  1)

  	
   

  	
  KICK-OFF MEETING

  (KOR)

  

  Single review to cover the BGAN-BSS
  developments.

  	
   

  	
  

  

  This Review shall include:

  a)              Establishing
  communication lines and contact points for Financial , Technical and
  Contractual matters

   

  b)             Management Plans

   

  c)              Short-term work plan
  review (up to PDR)

   

  d)             Review of CN-BSS
  Integration

  e)              Review of Transition
  Strategy from RBGAN to BGAN

   

  f)                A design Overview of
  the end-to-end BSS solution

   

  g)             A baseline Project
  Schedule committing to the Final Project End Date  .

  	
   

  	
  

  

  Contractor will supply:

   

  a)              Project Management
  Plan displaying how the final end date can be met.

   

  b)             Risk Management Plan

   

  c)              Configuration
  Management Plan

   

  d)             Resource Management
  Plan

   

  e)              Evolution Strategy to
  evolve RBGAN BSS to BGAN BSS.

   

  f)                Initial Plan and
  Strategy for Integration with the Core Network.

   

  g)             Quality Assurance Plan

   

  h)             Initial BGAN BSS
  Technical Overview description

   

  i)                 Change Management
  Plan

  	
   

  	
  2 days

  	
   

  	
  Inmarsat , London

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  2)

  	
   

  	
  BGAN-BSS
  Preliminary Design Review (PDR)

  	
   

  	
  This review shall result in:

   

  a)              Inmarsat/Contractor
  agreed Functional Specification inclusive of R-BGAN products and services

   

  	
   

  	
  The
  Contractor will supply:

   

  a)              The Functional
  Specification  

   

  b)             Site Facilities
  Requirements Specification

  	
   

  	
  3 days

  	
   

  	
  Contractor
  Premises

  

 

21

 

	
  No.

  	
   

  	
  Review Meeting

  	
   

  	
  Purpose

  	
   

  	
  Inputs

  	
   

  	
  Duration

  (Days)

  	
   

  	
  Location

  
	
   

  	
   

  	
   

  	
   

  	
  

  

  Inmarsat approval will be required for successful
  completion of this review. Approval will be provided only after all
  Contractor supplied specifications have been supplied and agreed by Inmarsat.
  These shall be supplied within 10 working days of conclusion of the PDR.

  	
   

  	
  c)              Subsystem Interface
  Control Documents

   

  d)             Subsystem Architectural
  Design Documents

   

  e)              Acceptance Test Plans
  (Part 1)

   

  f)                External Interface
  Control Document

   

  g)             Functional Breakdown of
  BSS Module development

   

  h)             RBGAN to BGAN Migration
  Design Document 

   

  i)                 BGAN BSS High Level
  Logical System Design Specification

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  3)

  	
   

  	
  BGAN-BSS
  Final Design Review (FDR)

  	
   

  	
  This review shall result in:  

   

  a)              Inmarsat/Contractor
  agreed Specifications

   

  b)             Inmarsat/Contractor
  agreed Management Plans

   

  All
  specifications shall include R-BGAN business process and data

   

  This will be
  the Final Baselined Design. Change management procedures will commence as and
  from the supplied documentation agreed by Inmarsat.

   

  Inmarsat approval will be
  required for successful completion of this review. Approval will be provided
  only after all Contractor supplied specifications

  	
   

  	
  The
  Contractor will make available the following

   

  a)              BGAN BSS Functional
  Specification

   

  b)             Subsystem Interface
  Control Documents

   

  c)              Subsystem
  Architectural Design Documents

   

  d)             System Acceptance Test
  plans (Part 2)

   

  e)              BGAN BSS Logical
  design Documents

   

  	
   

  	
  5 days

  	
   

  	
  Contractor Premises

  

 

22

 

	
  No.

  	
   

  	
  Review Meeting

  	
   

  	
  Purpose

  	
   

  	
  Inputs

  	
   

  	
  Duration

  (Days)

  	
   

  	
  Location

  
	
   

  	
   

  	
   

  	
   

  	
  have been supplied and agreed by Inmarsat.

   

  Documentation
  will be supplied to Inmarsat within 10 working days of conclusion of the FDR.
  A further 10 working days will be allowed for Inmarsat approval by Inmarsat.

  	
   

  	
  f)                BSS External System
  Interface Design Documents

   

  g)             Operations Design
  Document

   

  h)             R-BGAN Migration to
  BGAN BSS Design Specification

   

  i)                 Functional
  Breakdown of BSS module development

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  4)

  	
   

  	
  SIT

  	
   

  	
  The purpose
  of this 2 days meeting will be to determine if the software delivered to date
  at the Contractor’s site shows a level of integration sufficient for
  subsequent acceptance phases.

  	
   

  	
  •      SIT test
  report

   

  •      Demonstration
  of provisioning and cdr collection transaction.

  •      Black box
  demonstration

  	
   

  	
  2 days

  	
   

  	
  Contractor
  Site (Factory)

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  5)

  	
   

  	
  BSS Site
  Readiness Review

  	
   

  	
  This review shall review the readiness of the BOC and
  OBC sites to accept delivery and installation of the Contractor BSS
  equipment.

  	
   

  	
  •     BSS Facility Requirements
  Specification;

  	
   

  	
  1 day

  	
   

  	
  BOC/OBC

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  6)

  	
   

  	
  BGAN-BSS
  Factory Acceptance Test Readiness Review (FATRR)

  	
   

  	
  This review shall include:

  a)              a review of Test
  Results carried out by the Contractor of R-BGAN test Cases approved by the
  Inmarsat BGAN BSS team.

   

  b)             A review of test
  results carried out on Contractor supplied Test Cases

   

  c)              Decision on
  progression to FAT Testing for R-BGAN Products.

  	
   

  	
  a)              FAT Acceptance Test
  Plan and Procedures

   

  b)             FAT Dry Run Test
  Results

   

  c)              FAT BGAN BSS
  Configuration Report

  	
   

  	
  2 days

  	
   

  	
  Contractor
  Site (Factory)

  

 

23

 

	
  No.

  	
   

  	
  Review Meeting

  	
   

  	
  Purpose

  	
   

  	
  Inputs

  	
   

  	
  Duration

  (Days)

  	
   

  	
  Location

  
	
   

  	
   

  	
   

  	
   

  	
  Inmarsat approval will be required for successful completion of this
  review.

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  6)

  	
   

  	
  BGAN-BSS
  Site Acceptance Test Readiness Review (SATRR)

  	
   

  	
  This review shall include:

   

  a)              a review of Test
  Results carried out by the Contractor of R-BGAN test Cases approved by the
  Inmarsat BGAN BSS team.

   

  b)             A review of test
  results carried out on Contractor supplied Test Cases

   

  c)              Decision on
  progression to SAT Testing

   

  Inmarsat approval will be required for successful completion of this
  review.

  	
   

  	
  a)              SAT Acceptance Test
  Plan and Procedures

   

  b)             SAT Dry Run Test
  Results

   

  c)              SAT BGAN BSS
  Configuration Report

  	
   

  	
  2 days

  	
   

  	
  Inmarsat

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  7)

  	
   

  	
  BGAN-BSS
  Core Network Inter-Working Test Review (IWT)

  	
   

  	
  This review shall include the participation of the
  Network Contractor:

   

  a)              a review of all ICD
  Documentation

   

  b)             A review of
  connectivity tests run and failed

   

  c)              A definition of
  changes to be applied to either the network or BSS software

   

  Inmarsat and Core network Contractor approval will be required for
  successful completion of this review.

  	
   

  	
  a)              Test Case Results

   

  b)             ICD Documentation

   

  c)              Network Change
  Specification

   

  d)             BSS Change
  Specification

  	
   

  	
  2 days

  	
   

  	
  Inmarsat or
  Contractor site

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  8)

  	
   

  	
  Migration of

  	
   

  	
  This review
  shall include

  	
   

  	
  a)              Data Conversion
  Results

  	
   

  	
  2 days

  	
   

  	
  Inmarsat

  

 

24

 

	
  No.

  	
   

  	
  Review Meeting

  	
   

  	
  Purpose

  	
   

  	
  Inputs

  	
   

  	
  Duration

  (Days)

  	
   

  	
  Location

  
	
   

  	
   

  	
  RBGAN BSS
  onto BGAN BSS platform Readiness Review (MRR)

  	
   

  	
  a)              A review of the MDR
  results between the Live R-BGAN BSS and BGAN BSS  

   

  b)             A review of the data
  conversion  

   

  c)              Decision to migrate
  R-BGAN BSS onto BGAN BSS platform

  	
   

  	
  b)             Results of the Parallel
  Run

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  9)

  	
   

  	
  BGAN BSS
  Final System Acceptance Review

  	
   

  	
  This review
  shall include:

   

  a)              Review of outstanding
  faults

   

  b)             Review of plans to
  correct faults

  	
   

  	
  a)              Final compliance
  matrix

   

  b)             Outstanding Defects

   

  c)              Regression test
  results on SAT defects

  	
   

  	
  1 day

  	
   

  	
  Inmarsat

  

 

Table 1:
BGAN-BSS Milestone Reviews

 

25

 

4.4.                            Progress Reporting

 

1.                                       The Contractor shall supply a progress report to Inmarsat by the end of the first week of each
month (and in time for the progress reviews as defined in Section 4.2.).

 

2.                                       The progress report shall identify (as a minimum):

 

a)              Management Summary;

 

b)             Work performed during the reporting period;

 

c)              Milestones met and/or achieved;

 

d)             Progress against the schedule (see Section 4.4). Any
slippage is to be identified together with remedial action;

 

e)              Dependencies;

 

f)                Problems experienced;

 

g)             Activities planned for the next period;

 

h)             Risk Log status;

 

3.          The format of the progress report shall be agreed with Inmarsat at the Project Kick-off Review
meeting.

 

4.          Inmarsat  shall have the right to request the Contractor
to provide direct key subcontractor progress reports.

 

4.5.                            Project Scheduling

 

1.                                       The Contractor shall maintain a detailed activity
schedule of all tasks to be undertaken for this contract.

 

2.                                       This schedule shall be maintained with a unique reference
number in order that it can be regularly updated as work progresses.

 

3.                                       The schedule shall reflect the agreed major milestones
and dates identified in Table 2 for the BGAN-BSS

 

26

 

	
  No.

  	
   

  	
  Phase

  	
   

  	
  Milestone Activity

  (start)

  	
   

  	
  Required

  Completion Date

  
	
  1)

  	
   

  	
  Definition

  	
   

  	
  Kick-off Review (KOR) Meeting

  	
   

  	
  [***]

  
	
  2)

  	
   

  	
  Design

  	
   

  	
  Preliminary Design Review (PDR),
  including prototype

  	
   

  	
  [***]

  
	
  3)

  	
   

  	
   

  	
   

  	
  BGAN-BSS Final Design Review (FDR)

  	
   

  	
  [***]

  
	
  4)

  	
   

  	
  Site Readiness

  	
   

  	
  Site Readiness Review (SRR)

  	
   

  	
  [***]

  
	
  5)

  	
   

  	
  Shipment / Installation

  	
   

  	
  Ship Equipment

  	
   

  	
  [***]

  
	
  6)

  	
   

  	
  Inter-Working Testing

  	
   

  	
  Core Network Inter-Working Test Review
  (IWTR)

  	
   

  	
  [***]

  
	
  7)

  	
   

  	
  Testing

  	
   

  	
  System Integration Test Review (SITR)

  	
   

  	
  [***]

  
	
  8)

  	
   

  	
  Acceptance

  	
   

  	
  BGAN-BSS Factory Acceptance Test (FAT)

  	
   

  	
  [***]

  
	
  9)

  	
   

  	
   

  	
   

  	
  BGAN-BSS FAT Readiness Review (FATRR)

  	
   

  	
  [***]

  
	
  10)

  	
   

  	
   

  	
   

  	
  BGAN-BSS Site Acceptance Test  (SAT)

  	
   

  	
  [***]

  
	
  11)

  	
   

  	
   

  	
   

  	
  BGAN-BSS SAT Readiness Review (SATRR)

  	
   

  	
  [***]

  
	
  12)

  	
   

  	
   

  	
   

  	
  Migration Dry Run BGAN BSS and R-BGAN BSS

  	
   

  	
  [***]

  
	
  13)

  	
   

  	
   

  	
   

  	
  BGAN-BSS Final Acceptance

  	
   

  	
  [***]

  
	
  14)

  	
   

  	
  Warranty

  	
   

  	
  Migration of live R-BGAN services to new
  BGAN network

  	
   

  	
  [***]

  
	
  15)

  	
   

  	
   

  	
   

  	
  System Stability Verification Review

  	
   

  	
  [***]*

  

 

* Subject to
60 days error free running against agreed APA

 

Table2:
BGAN-BSS Program Milestones

 

 

27

 

4.                                       The schedule shall reflect the following overall
breakdown levels:

 

a) Level 1:
Project decomposed into phases;

 

b) Level 2:
Phases decomposed into activities;

 

c) Level 3:
Activities decomposed into tasks;

 

5.                                       All levels shall be maintained within the one
consistent schedule in order to ensure consistency between the levels.

 

6.                                       The Contractor shall define a suitable project structure
and describe each Phase of the project in the PMP.

 

7.                                       The Contractor’s project structure shall clearly identify the following key
stages (for the BGAN-BSS) in the PMP:

 

7.1           System Design: Encompasses systems analysis
activities where the Contractor shall demonstrate
correct interpretation and a thorough understanding of the Inmarsat requirements;

 

7.2           Segment Design: This shall encompass the production of a
complete high-level design for the BSS both with respect to equipment and
software.

 

7.3           Subsystem Design: The Contractor shall refine the segment design into low
level subsystem and component designs.

 

7.4           Implementation: The Contractor shall translate the design documentation
into the actual equipment and software code.

 

7.5.                              Factory Acceptance Test: In which the Contractor shall
demonstrate to Inmarsat representatives during the witnessing tests that the
/BSS functionally performs in accordance with the agreed FAT Test Plan.

 

7.6.                              Site Acceptance Test: In which the Contractor shall
ship, install, commission and test the BSS equipment at the BOC/OBC/SAS site.
The testing will encompass the respective integration with the external system
elements and facilities. These tests will be witnessed by Inmarsat
representatives, subject to 6-4.

 

7.7.                              BGAN BSS Core Network Inter-Working Test : In which the Contractor shall
demonstrate the interworking between the BGAN BSS and the BGAN CN.

 

7.8.                              Migration of R-BGAN BSS on BGAN BSS
platform : In which the Contractor shall plan the migration of the operational
R-BGAN BSS onto the BGAN BSS system, including MDR testing.

 

7.9.                              BGAN-BSS Final Acceptance: In which the Contractor will hand-over operational responsibility
of the BGAN-BSS to Inmarsat (i.e. system transfer), following successful
completion of the Migration Dry Run. At this point, all relevant documentation
will have been delivered and training conducted.

 

7.10.                        BGAN (End-to-End) System Acceptance Test: In which the Contractor shall
support Inmarsat in integrating the Core Network, the SAS , the UT and BGAN-BSS
with the other sites and conduct end-to-end testing using pre-production UTs.

 

28

 

7.11                           BGAN-BSS
Operations and Maintenance: The Contractor shall enter the warranty period and
subsequent maintenance arrangements upon completion of the BGAN BSS Final
Acceptance

 

8.                                       The project structure shall be used to plan and organise the
work.

 

9.                                       The project structure shall cover all project activities from
contract commencement to the end of the warranty period.

 

10.                                 The project structure and initial
set of Phase Description included in the draft PMP shall be agreed at the project Kick-Off Review.

 

11.                                 Thereafter, the Contractor shall progressively expand the project
structure and raised further activities, as required for management and
reporting purposes.

 

12.                                 The Contractor shall not commence a Phase if the
associated Phase Description has not been raised.

 

13.                                 The schedule shall clearly identify the scope of
design/development/test work that has been assigned to any key
sub-contractor(s).

 

14.                                 Key sub-contractors to be used for
the design / development / test activities throughout the Programme shall require Inmarsat approval.

 

15.                                 The Contractor shall be responsible for applying suitable
sub-contractor control to ensure that the work is conducted to the workmanship
standard required.

 

16.                                 Inmarsat shall have the right to audit the work of the key
sub-contractors at the place where the work is being conducted.

 

17.                                 The Contractor’s Project Manager (or
nominated deputies) shall sign-off
each activity as it is completed to indicate that the task(s) has been
completed to the required standard.

 

18.                                 The programme schedule shall be developed and maintained using
Microsoft Project.

 

19.                                 It shall
be possible to present the schedule in the following views (minimum):

 

19.1 Bar Chart (Gantt) View – for basic completion status;

 

19.2 Network Activity View – for critical path analysis;

 

The Contractor
shall include a
schedule showing work completed in the monthly progress report.

 

20.                                 The
Contractor shall provide Inmarsat
with an electronic copy of the schedule in the monthly progress report.

 

4.6.                            Project Team

 

1.                                       The Contractor shall assign a suitably qualified programme
manager for the duration of this contract, specifically charged with the
responsibility for all aspects of the Contract.

 

2.                                       The Programme Manager shall serve as the interface with Inmarsat on all contractual and management
matters for the duration of the Contract and at least until the end of the
warranty period.

 

29

 

3.                                       The Contractor shall support open lines of communications
to respective representatives from each party with respect to technical
matters.

 

4.                                       The Contractor shall confirm at the Kick-Off Review each
key person considered to be required for the work, the role assigned and his/her
latest curriculum vitae.

 

5.                                       The Contractor shall accept that Inmarsat has the right to comment on the team structure and
individual staff members proposed.

 

6.                                       This right shall incorporate the ability to ask for
team changes to be made – although implementation of requested changes will be
at the discretion of the Contractor.

 

7.                                       The Contractor shall ensure that sub-contractor personnel
are suitable for the delivery of the requirements of this Contract.

 

8.                                       The Contractor shall maintain a resource profile plan
throughout the Programme showing the level and type of staff necessary to
complete the work.

 

9.                                       The Contractor shall agree to notify Inmarsat of any
necessary changes to key personnel following the Kick-Off Review meeting.

 

4.7.                            Location of the Work

 

1.                                       The Contractor shall provide office accommodation at the
main site, and where applicable at key sub-contractor’s site, where work is
being conducted during the development and implementation phase.

 

2.                                       This accommodation shall provide space for at least two Inmarsat staff on a permanent basis and up to
10 on a temporary basis during key phases at the main site and temporary
accommodation for upto 4 Inmarsat staff at any one time at the
key-sub-contractor’s site.

 

3.                                       Office accommodation shall include reasonable use of facilities
including international telephone/facsimile lines, desktop PCs with Internet
connection, printer, photocopier etc.

 

4.8.                            Inmarsat Right of
Access

 

Inmarsat will appoint a number of project
co-ordinators who will work to monitor and facilitate where necessary the
activities being undertaken on this contract.

 

1.                                       The Contractor shall grant approval to the Inmarsat project co-ordinators to visit any
site provided that at least 2 working days notice of the visit is given by Inmarsat. Health and Safety and security
requirements to be supplied in advance of visit. (including sub contractors
sites)

 

It should be
noted that the on-site representative(s) will not be authorised to agree
requirement or contract changes without going through the formal change
process, specified in the Contract.

 

30

 

5.                                      QUALITY MANAGEMENT

 

5.1.                            Quality Assurance

 

1.                                       The Contractor shall hold
a currently valid ISO9001 (or suitable equivalent) accreditation to cover both
the design, development and software testing activities.

 

2.                                       The Contractor shall control
and manage the Programme in accordance with ISO 9001 requirements.

 

3.                                       A Quality Assurance Plan (QAP)
shall be issued to Inmarsat at the
Kick-Off review for comment, based on the draft QAP submitted in the Proposal.

 

4.                                       Any subsequent changes to the QAP shall
require Inmarsat approval.

 

5.                                       In the case of software development, a formal software quality
management process that is compliant with ISO 9001 shall be employed.

 

6.                                       The Contractor shall nominate
a team member to be fully responsible for overall QA on this project.

 

7.                                       This nominated team member shall have
suitable experience and training with respect to ISO9001 and its application to
a large programme.

 

8.                                       The QAP shall at all
times reflect the actual practices being applied on the Project.

 

9.                                       The software elements of the project shall be developed in accordance with the Contractor ISO 9001.

 

10.                                 The software engineering approach and standards shall be defined in the Software Management
Plan (SMP).

 

11.                                 The Contractor shall submit as part of the QAP, an audit
schedule outlining the audits (minimum of three) to be conducted throughout
various points of each sub-programme.

 

12.                                 The Contractor shall document each scheduled audit in the
form of an Audit Report.

 

13.                                 The Audit Report shall be made available to Inmarsat on
request.

 

14.                                 Inmarsat reserves the
right to audit Contractor work at any point in the Project, provided that at
least two weeks notice is given to the Contractor Programme Manager.

 

15.                                 The Contractor shall be fully responsible for the quality
achieved and controls applied by any sub-contractor parties used.

 

16.                                 In general, the
ISO9001 (or suitable equivalent) quality conditions are to flow down to each
sub-contractor involving design, development and/or testing activities.

 

17.                                 The Contractor shall provide a quarterly Quality Assurance
Progress Statement to Inmarsat outlining the quality activities undertaken
during the reporting period.

 

18.                                 The Contractor shall
have a mechanism for tracking corrective actions at all project phases.

 

19.                                 A suitable tracking mechanism shall
be used to map the Inmarsat requirements to the Contractor
definition, design and subsequent testing documentation.

 

31

 

20.                                 This tracking mechanism shall be
presented at the Project Kick-off review.

 

21.                                 Inmarsat has the right to audit the Contractor’s quality process and
in the event that it reasonably finds that the processes and procedures are
insufficient then Inmarsat may appoint an external quality manager to monitor
the Contract.

 

5.2.                            Quality Control

 

1.                                       Quality controls to be applied during the manufacturing process shall be clearly stated in the Quality Assurance
Plan or alternate document.

 

2.                                       The levels of inspection from initial goods-inwards to final
inspection and test shall be
stated at the outset.

 

3.                                       All inspection and quality records shall
be archived by the Contractor as per Contractor’s ISO 9001 process,
and be available for Inmarsat audit at the Contractor facility on a
non-interfering basis if requested.

 

5.3.                            Reliability

 

1.                                       The Contractor shall
keep a record of each equipment failure (hardware, software, firmware) incident
that occurs from the commencement of the Site Acceptance Testing Phase until
System Acceptance.

 

2.                                       Each record shall
identify the problem, failed system element(s), perceived severity and current
status (namely open or closed).

 

3.                                       The Contractor shall
use a software to track statuses (Fixed, tested, implemented)  and history of defects. Information related
to defects shall be made available
to Inmarsat upon request.

 

5.4.                            Configuration Management

 

1.                                       The Contractor shall
produce a Overall Configuration Management Plan (CMP) outlining the controls
that will be applied to:

 

1.1                                 Documentation Configuration and Change Management;

 

1.2                                 Requirements Management;

 

1.3                                 Software Development, Version and Release Control;

 

1.4                                 Firmware Development, Version and Release Control;

 

1.5                                 Hardware Development and Manufacture;

 

2.                                       The CMP shall be
finalised by the project kick-off review.

 

3.                                       The CMP (and any subsequent updates) shall require Inmarsat approval.

 

4.                                       The Contractor shall nominate
a team member to be responsible for overall configuration management throughout
the project.

 

5.                                       Adherence to the CMP shall be
maintained throughout the project.

 

6.                                       Configuration management to be applied to sub-contractor work (if
used) shall be identified.

 

7.                                       Configuration records for Contractor developed and delivered
software and equipment shall be
made available to Inmarsat, on request.

 

32

 

6.                                      BGAN-BSS TEST MANAGEMENT

 

Each BGAN-BSS element is to be functionally
tested before being integrated with other elements. Thereafter, integration shall be progressive, as interfaces are
verified between the modules that make up the BGAN-BSS site infrastructure.
When sufficient elements have been integrated then acceptance testing can
commence.

 

The actual details of testing are to be
defined in the Overall System Test Plan to be provided at the preliminary
design review. However, Inmarsat will be looking to ensure that the overall
test programme proposed addressed the following types of testing:

 

1.               Unit/Module Testing:  Involves functionality
testing of a specific hardware, firmware or software unit typically with inputs
generated from a test harness. Requirements for this testing are discussed in
Section 6.1.

 

2.               Subsystem Integration Testing:  Involves checking interfaces
between the respective BSS components and checking the functionality that
extends across sub-systems. Typically such testing involves the use of a test
bed or suitable simulator in which elements of the system are progressively
integrated. Requirements for this testing are discussed in Section 6.2.

 

3.               FAT/SAT Acceptance Testing: This represents an iteration of testing levels that collectively
provide verification of the BSS equipment against the overall requirements.
Testing will encompass in-house factory acceptance testing of the BSS
equipment, on-site acceptance testing of the BSS and external interfaces.

 

4.               R-BGAN Services MDR Testing : This
represents the parallel testing phase between the R-BGAN BSS and BGAN BSS for
the support and operations of R-BGAN Services.

 

5.               BGAN System Acceptance Testing: This represents the end-to-end verification of operability of the
full BGAN infrastructure. Hence, it will encompass inter-connect testing
between the SAS , UT as well as the successful integration and operation
between the Core Network and Business Support Systems (e.g. billing, etc.).

 

Unless specified otherwise, the Contractor
is expected to provide all test beds, equipment and measuring instruments
required to complete the appropriate level of factory testing.

 

1.                                       The Contractor shall
produce and maintain test plans, test designs and test procedures and test
reports for all test levels covering hardware, firmware and software as
required by his ISO 9001 standards.

 

2.                                       By PDR, the Contractor shall
deliver a complete and comprehensive Overall System Test Plan defining the test
approach to be adopted, acceptance test mapping (i.e. Verification Requirements
Traceability Matrix – VRTM) and associated test document structure to
demonstrate coverage of all contracted requirements as required by his ISO 9001
standards.

 

3.                                       The Contractor shall
develop a comprehensive set of test procedures for each acceptance test
activity.

 

4.                                       Test procedures developed for the acceptance phase shall require Inmarsat approval.

 

5.                                       The test procedures shall
comprise tests, inspections, analyses and demonstrations, which demonstrate
that the system is able to deliver contract end-to-end functionality.

 

6.                                       Test Procedures shall
include input data and expected results.

 

33

 

7.                                       Test Procedures shall
include valid and invalid scenarios.

 

8.                                       Test procedures shall
be presented to Inmarsat before the actual testing is conducted.

 

9.                                       Inmarsat shall have the
right to approve or request reasonable amendments to the acceptance test plans
and procedures.

 

10.                                 Approval by Inmarsat shall be
required before proceeding with any acceptance testing, the milestones for
which are defined in Section 4.4 Table 1. All acceptance test results shall be documented in the form of test
reports.

 

11.                                 The test report shall
contain the following details:

 

11.1                           Test results (i.e. pass/fail),

 

11.2                           Conductor of the test,

 

11.3                           Comments made regarding the test run,

 

11.4                           Reason for any failures;

 

11.5                           Report Logs and Screen Shots of the Test

 

12.                                 The Contractor shall provide
to Inmarsat all acceptance test plans, procedures and test reports.

 

13.                                 The Contractor shall
provide all instruments, tools, facilities, manpower and services necessary to
conduct the acceptance tests.

 

14.                                 All Acceptance Tests shall
be witnessed and acknowledged by both Inmarsat and the Contractor
representatives. Inmarsat at its sole discretion may waive its right to witness
given tests.

 

15.                                 Inmarsat reserve the right to undertake the testing themselves with
Danet involvement / witnesses. Inmarsat shall
undertake the testing against the agreed criteria and test plans.

 

16.                                 Any agreed Inmarsat residents shall
have access to the primary factory integration lab and may observe integration
testing while it is in progress.

 

17.                                 Inmarsat shall have
access to the test and development facilities in order to observe lower level
unit and sub-system integration testing (i.e. testing conducted before any
acceptance testing).

 

18.                                 All acceptance test results shall
be subject to Inmarsat acceptance, in accordance with the approved test plans
and procedures.

 

19.                                 As far as possible all tests shall
be conducted using automated testing tools, allowing the tests to be
reproducible. The areas where automated test tools are to be used shall be defined and agreed in the Overall
System Test Plan.

 

20.                                 The Contractor shall
ensure there is provision for Inmarsat staff to obtain early access to the
system to allow for familiarisation and test case development, the mechanism to
allow this shall be agreed between
both parties in the Overall System Test Plan.

 

21.                                 The Contractor shall
set up and maintain a separate “sand pit” environment to allow Inmarsat
personnel to familiarise themselves with the evolving solution. The “sand pit”
solution shall contain the same
functionality as the developing solution subject to reasonable effort in
upgrading and maintaining the environment.

 

22.                                 The test milestones shall
be completed consecutively, the Contractor shall
not proceed to the next testing milestone until the previous testing milestone
has been passed. (eg SAT cannot be started until FAT has been completed).

 

34

 

6.1.                            Unit Testing

 

1.                                       The Contractor shall perform
unit level hardware and software testing.

 

2.                                       Evidence of hardware testing shall
be made available to Inmarsat, on request.

 

3.                                       Evidence of software unit testing shall
be made available to Inmarsat, on request.

 

4.                                       Inmarsat shall reserve
the right to participate in unit testing

 

6.2.                            Sub Systems Integration Testing

 

1.                                       The Contractor shall perform
integration hardware and software testing.

 

2.                                       Evidence of integration testing shall
be made available to Inmarsat on request.

 

3.                                       Inmarsat shall reserve
the right to participate in integration testing

 

6.3.                            Acceptance Testing

 

Acceptance testing is to be performed to
demonstrate compliance with all contract requirements through a combination of
factory, site and end-to-end segment testing.

 

Inmarsat representatives will be involved in
witnessing all or some of this testing and ultimately for approving if the
tested BGAN-BSS meets the contractual requirements.

 

3.                                       Configuration and test documentation
shall be created such that it will
be possible to re-run previously completed acceptance tests.

 

4.                                       Problems noted during acceptance
tests shall be classified by
Inmarsat into one of three categories.

 

5.                                       Test cases for Acceptance testing shall be representative of real scenarios.

 

Category 1: Representing one of the
following conditions:

 

•                       System crash;

 

•                       Loss of critical function(Number generation, Pre-provisioning,
Provisioning, CDR collection, rating and distribution, billing, fraud
detection, recharge of a pre-paid account), severe performance degradation or
instability of the segment/system inoperable for revenue service;

 

•                       Major fault causing serious disruption to business activity and
preventing use of the application for the purposes it was designed

 

•                       Failure to recover from a failure that renders any part of the
system inoperable for revenue service.

 

•                       Greater than 10 minutes unplanned sustained loss of operator
management visibility and control.

 

Category 2: Representing one of the
following conditions:

 

•                       The problem relates to a contract requirement and is not critical to
any system function.

 

35

 

•                       The problem is not directly related to the tests.

 

•                       The problem occurs rarely and can quickly be recovered by operator
intervention.

 

•                       The problem requires a system modification and / or configuration
for contract requirements

 

Category 3: Representing one of the
following conditions:

 

•                                          The problem is not reproducible.

 

•                                          The problem can be fixed without system modification and /or
configuration.

 

•                                          The problem is not related to and does not affect a contract
requirement.

 

•                                          The problem can be resolved by an operational or procedural change
unless the problem relates to a function that is primarily involved with
operational or procedural changes.

 

•                                          The problem is cosmetic in nature and does have any functional
impact.

 

•                                          The problem is in the test procedure and not in the system under
test.

 

6.                                       Category 1 problems not corrected shall prevent Inmarsat acceptance of the
equipment or acceptance of the relevant testing phase.

 

7.                                       Category 2 problems may not prevent
Inmarsat acceptance of the equipment or of the relevant testing phase
(providing that the number of defects is below the acceptance criteria). The
Contractor shall develop a list of
category items. A schedule and priority for fixing category 2 items will need
to be presented to Inmarsat. Any proposed deferral of a category 2 problems to
the warranty period shall require
the approval of Inmarsat and form part of pot delivery testing

 

8.                                       Those category 3 problems pertaining
to fitness for purpose requirements compliance or inaccuracies in delivered
operator procedures shall require
correction during the agreed warranty period. (see Section 9). The Contractor shall develop a list of category items. A
schedule and priority for fixing category 3 items during warranty will need to
be presented to Inmarsat and form part of pot delivery testing.

 

9.                                       Each list provided for each problem
category is not exhaustive and shall
be finalised in the Overall System Test Plan.

 

10.                                 The Contractor shall agree to the following acceptance criteria being
applied:

 

10.1.                        All contractual and technical requirements shall need to be met.

 

10.2.                        The Contractor shall have
conducted the necessary Test Readiness Review with Inmarsat prior to each
acceptance test activity, to review the status of completed qualification
testing (e.g. dry run results).

 

10.3.                        Inmarsat review of the integration tests shall not delay FAT provided that the Contractor supplies
these results in accordance with the agreed schedule.

 

11.                                 Completion of FAT with no category 1 problems and no more than 150
category 2 problems, together with an agreed resolution schedule for category 2
faults shall be a prerequisite to
commencement of Site Acceptance Testing

 

36

 

12.                                 Completion of SAT with no category 1 problems and no more than 100
category 2 errors, together with an agreed resolution schedule for all
categories shall be a prerequisite
to MDR Testing of R-BGAN Services on BGAN BSS platform.

 

13.                                 Completion of MDR with no category 1 and no more than 20 category 2
problems and no difference in the result of bill production between R-BGAN BSS
and BGAN BSS shall be a
prerequisite to Final Acceptance.

 

14.                                 Each test stage shall be
dependent on the successful delivery of the relevant system release, associated
operational documents and installation procedures as defined in the
corresponding Acceptance Test Plan.

 

15.                                 If final acceptance is successful on the condition that any
outstanding problems (category 3) are to be corrected, then the Contractor shall perform Post-Delivery Testing to
confirm the outstanding problems are corrected.

 

16.                                 Inmarsat shall have the
right to witness Post-Delivery Test and/or review the test results.

 

6.4.                            Factory Acceptance Tests (FAT)

 

1.                                       The Contractor shall produce
a FAT Plan outlining the tests for those requirements to be accepted in the
factory

 

2.                                       Each FAT shall be used
to test the interface to the available external systems e.g. Core Network
(Reference Test Bed). Simulators to be used where actual access is not
available.

 

3.                                       The FAT shall include
the testing of the functions of the solution

 

4.                                       Each FAT plan shall require
review and approval by Inmarsat.

 

5.                                       The Contractor shall
perform the FAT at one or more factory sites.

 

6.                                       Each FAT shall be
deemed acceptable if the results achieved satisfy the agreed acceptance
criteria.

 

7.                                       Each FAT shall be
performed using representative configurations sufficient for the test
objective.

 

8.                                       Each FAT shall
demonstrate compliance with requirements allocated to this acceptance test
phase.

 

9.                                       The FAT or/and SAT shall include
the relevant verification of the following types of contract requirement, as
allocated to this acceptance test phase, the exact timing of these
verifications shall be contained in the Overall Test Plan:

 

9.1                                 Failure detection, reporting and recovery requirements.

 

9.2                                 Performance requirements.

 

9.3                                 Stability/soak test where the BGAN-BSS equipment is to operate for a
period of 48 hours without any application or processor failures. The
Contractor is expected to provide any load generation or network simulation
capability required to establish the soak conditions. 

 

9.4                                 Environmental testing. Here, test results or
commercial-off-the-shelf product specifications shall be provided to demonstrate compliance with contract
environmental requirements.

 

9.5                                 Congestion handling requirements;

 

9.6                                 Redundancy requirements;

 

9.7                                 Interface recovery requirements;

 

37

 

9.8                                 Partial / Full Disaster Recovery requirements

 

10.                                 The FAT shall be
witnessed by Inmarsat representatives.

 

11.                                 Inmarsat shall nominate
one member within the witnessing party to have final responsibility for
determining whether the tested system has completed FAT in accordance with the
criteria defined by this SOW.

 

12.                                 The Inmarsat representative shall have
the authority to either instruct that a test be repeated or fail the FAT in the
case of excessive failures.

 

13.                                 The Contractor shall deliver
a Test Report for each FAT to Inmarsat within three weeks of the completion of
the FAT.

 

6.5.                            Site Acceptance Testing (SAT)

 

1.                                       The BGAN-BSS SAT shall include
relevant verification of:

 

1.1                                 Deliverable equipment quantities including spares.

 

1.2                                 Hardware checkout of the installation; ( This shall include the
installation of all latest software patch sets for OS and application
software).

 

1.3                                 Standalone check-out tests;

 

1.4                                 Connectivity tests with other deliverable equipment at the site.

 

1.5                                 Inter-working Tests with other BGAN systems (e.g.CN)

 

1.6                                 Inter-working Tests with Inmarsat commercial partners (Roaming ,
Distribution Partners , Interconnect) to the extent agreed with Inmarsat prior
to the SAT milestone.

 

1.7                                 R-BGAN BSS compatibility tests

 

2.                                       The Contractor shall produce
each SAT Plan for Inmarsat review and approval.

 

3.                                       Inmarsat shall witness
each SAT.

 

4.                                       The Contractor shall produce
an SAT Test Report at the end of each SAT.

 

5.                                       Each SAT Test Report shall
include a Site Transfer Document outlining all items delivered and installed at
the site (see Section 10).

 

6.                                       The Contractor shall
conduct each SAT.

 

7.                                       The SAT readiness report shall be
provided to Inmarsat at least 10 days prior to the formal witnessing of the
tests.

 

8.                                       Each SAT shall be
witnessed by Inmarsat representatives.

 

9.                                       Inmarsat shall nominate
one member within the witnessing party to have final responsibility for
determining whether the tested system has completed SAT in accordance with the
criteria defined by this SOW.

 

10.                                 The Inmarsat representative shall have
the authority to either instruct that a test be repeated or fail the SAT in the
case of excessive failures.

 

11.                                 The system shall
demonstrate a minimum of 7 days stability where the BGAN-BSS equipment is to
operate without any critical application or processor failures. The
Contractor is expected to include some of the load testing conditions during
this 7 days period. 

 

38

 

6.6.                            R-BGAN BSS and BGAN BSS Migration Dry Run Testing (MDR)

 

1.                                       The Contractor shall
produce a MDR Plan outlining the processes and procedures to be put in place
for the parallel run.

 

2.                                       The MDR Plan shall
include all data conversion, BGAN BSS Configuration required to execute the
parallel run.

 

3.                                       The MDR Plan shall require
approval from Inmarsat.

 

4.                                       The MDR shall include
at least one complete bill cycle for R-BGAN Services.

 

5.                                       The MDR shall include
the relevant verification of the following types of contract requirements, as
allocated to this testing phase :

 

a)                                      Availability and stability testing,

 

b)                                     Performance testing,

 

c)                                      R-BGAN Services backwards compatibility,

 

d)                                     R-BGAN BSS functionality testing

 

6.                                       The Contractor shall deliver a Test Report for each MDR to Inmarsat
within 3 weeks of completion of MDR.

 

7.                                       Inmarsat shall nominate
one member within the witnessing party to have final responsibility for
determining whether the tested system has completed MDR in accordance with the
criteria defined by this SOW.

 

8.                                       The Contractor shall agree
to the following acceptance criteria being applied :

 

a)                                      FAT/SAT Acceptance criteria for functional processes,

 

b)                                     Identical Results for Bill Production,

 

6.7.                            BGAN BSS Final Acceptance

 

The purpose of this meeting will be to
determine if the software tested in SAT/MDR Testing is acceptable to Inmarsat.

 

The following acceptance criteria must be
met:

 

a)                                      95% of Inmarsat Approved Test Cases from previous test phases have
passed successfully

 

b)                                     There are no category 1 faults reported

 

c)                                      There are less than 40 outstanding category 2 defects

 

d)                                     An acceptable due date for all faults from previous test phases
outstanding is provided by the conclusion of the review meeting.

 

The system shall
have been deemed as having passed Final Acceptance when it has met the
following criteria:

 

1.               All
previous testing milestones and processes listed in Table 1 have been completed
and signed off by Inmarsat.

 

2.               Both
parties agree that the Work meets the requirements of this Contract (including
any change notes)

 

39

 

6.8.                            BGAN Systems Integration Effort

 

6.8.1.                  BGAN Development Co-ordination Forum

 

Inmarsat will chair the
BGAN Development Co-ordination Forum (DCF) meetings for the co-ordination of
technical and operational issues related to the BGAN system development. All
contractors and suppliers related to the BGAN System development are required
to participate in these DCF meetings.

 

The Contractor shall participate
in the DCF meetings to be established by Inmarsat when discussions are relevant
to the BSS.

 

6.8.2.                  Access to Reference Test Bed

 

The Contractor shall make
available the Reference Test Bed (RTB) for interworking and integration tests
by other BGAN subsystem suppliers, as nominated by Inmarsat. Inmarsat will
ensure that the other BGAN subsystem suppliers provide reasonable notice for
the Contractor to schedule access to the RTB facilities.

 

6.8.3.                  BGAN Integration Support

 

Inmarsat plans to run a
series of BGAN test campaigns designed to ensure that all major systems
interface correctly and that functionality that crosses subsystem boundaries
co-ordinate end to end. This is hence not a repeat of the individual system
acceptance tests, but more a wider check out of end-to-end system operation.

 

Each BGAN contractor
will be required to commit to providing some level of resources to support this
testing.

 

The Contractor shall support
overall BGAN integration testing activity as directed by Inmarsat.

 

The Contractor shall make
available skilled personnel capable of supporting the integration test campaigns
as per paragraph 2.1 (20).

 

All system integration activities supported
by the Contractor shall require
prior approval by the responsible Inmarsat Project Manager.

 

40

 

7.                                      DELIVERY, INSTALLATION AND
INTEGRATION

 

Installation of the equipment at the
BGAN-BSS sites shall be planned by
the Contractor well in advance of any installation being performed.

 

7.1.                            Site Survey

 

1.                                       The Contractor shall conduct a survey of the BOC , and OBC
where the equipment is to be installed

 

2.                                       The Contractor shall produce Site Survey Report for each
visit within two weeks of the site visit.

 

3.                                       Each Site Survey Report shall identify important installation
issues (for which the Contractor is responsible) including, but not limited to:

 

3.1                                 Installation Plan (i.e. dates and duration);

 

3.2                                 Need for co-operation of site staff during installation;

 

3.3                                 Identification of on-site test equipment required and/or available;

 

3.4                                 Impact on other systems at same site (if applicable).

 

4.                                       The Contractor shall
produce a BOC and OBC Installation Document (BID).

 

5.                                       The BID shall be
submitted to Inmarsat at least two weeks before start of any equipment
installation.

 

6.                                       The BID shall identify
important installation issues (for which the Contractor is responsible)
including, but not limited to, the following:

 

6.1                                 Physical layout and sizing of equipment;

 

6.2                                 Racking;

 

6.3                                 Power requirements;

 

6.4                                 Cooling requirements;

 

6.5                                 Communications interfaces;

 

6.6                                 Cabling and connector types;

 

7.                                       Each Site Survey Report and Installation Document shall be approved and signed-off by the
Contractor and Inmarsat.

 

7.2                               Equipment Delivery Preparation

 

1.                                       The Contractor shall
prepare a Shipment Plan for each separate shipment to the site.

 

2.                                       Each Shipment Plan shall
be submitted for Inmarsat approval 4 weeks prior to the proposed date for
commencing delivery.

 

3.                                       No equipment shall be
shipped unless the Contractor has received prior Inmarsat approval of the
associated Shipment Plan.  Inmarsat will
approve the Plan within 10 working days of submission by the Contractor

 

4.                                       Written notice of shipment shall
be given to Inmarsat at least 15 working days prior to shipment of the
equipment, indicating port of arrival and other necessary details.

 

41

 

5.                                       If the site is not owned or operated by Inmarsat, the Contractor shall also give the same notice to the
identified Site Operator .

 

6.                                       Customs clearance shall
be the joined responsibility of the Contractor. And Inmarsat.

 

7.                                       Inmarsat shall only
accept delivery of the equipment after receipt of the associated Equipment
Transfer Documentation.

 

7.3                               Equipment Transportation and Shipment

 

1.                                       The Contractor shall be responsible for the safe
transportation and delivery of all equipment, materials, tools, etc., to each
designated site.

 

2.                                       Any damage caused due to
transportation and the action to be taken as a consequence of the damage,
including possible consequential delays to the project shall be reported to Inmarsat and are the
Contractor’s responsibility to resolve.

 

3.                                       All transported equipment shall be suitably protected to ensure safe
delivery to site.

 

4.                                       The Contractor shall submit plans for Inmarsat’s
notification that provides the following information for Contractor
transportation obligations:

 

a)                                      Equipment being transported;

 

b)                                     Transportation company name;

 

c)                                      Mode of transportation (road, air, sea, etc.);

 

d)                                     Level of packaging protection;

 

e)                                      Transportation timetable.

 

5.                                       The Contractor shall be responsible for arranging collection and
transportation for any hardware being moved from the Inmarsat site to the
Contractor’s site. The Contractor shall liase with the necessary personnel at
Inmarsat to facilitate this.

 

7.4                               Site Installation and Integration

 

1.                                       Installation of BGAN/BSS equipment and integration with all the
associated communications links to the rest of the network shall be the Contractor’s responsibility.
The infrastructure to connect to other BGAN components has to be provided by
Inmarsat (e.g. LAN infrastructure, DMZ, router, hubs, cabling etc.). Equipment,
which will be provided by the Contractor is described in the schedule 3 of the
Contract  - The Equipment and Software.

 

2.                                       The Contractor shall
provide the necessary personnel and all relevant installation procedures,
instructions, drawings, etc., as required to achieve the overall technical and
operational performance requirements according to schedule.

 

3.                                       Inmarsat shall have the
right to monitor the work of the Contractor on site, or to appoint third
parties to do so.

 

42

 

8.                                      TRAINING MANAGEMENT

 

The Contractor is required to provide
suitable awareness and operational training to Inmarsat (encompassing the SAS
site operator if applicable) prior to service launch. With respect to BGAN-BSS
training will be centred on the system architecture, operational
responsibilities, problem handling and overall network/resource procedures.

 

8.1.                            General Requirements

 

1.                                       The Contractor shall inform Inmarsat at least 6 months in
advance of any pre-requisites to the training.

 

2.                                       The operational training shall be to a level that will enable
relevant Inmarsat operators to carry out scheduled preventative / restoration /
contingency maintenance and front-line tasks.

 

3.                                       The Contractor shall develop suitable documentation and
presentational material needed for all training (i.e. training manual as
opposed to basic slide presentations).

 

4.                                       Inmarsat shall review and approve the training course structure before
each course is held.

 

5.                                       The location of training shall be:

 

BGAN-BSS Engineering and Operations Course:
At the Inmarsat Headquarters in London. However, if the Contractor has another
preferred UK based location (i.e. training facility) then this may be proposed
instead of the Inmarsat site.

 

6.                                       The Contractor shall agree to undertake repeat courses, as
instructed by Inmarsat and at the agreed price during the warranty period as
defined by the contract.

 

7.                                       Inmarsat shall be granted permission by the Contractor to copy, video,
re-produce and/or reuse training material, as required provided that they are
for internal Inmarsat personnel (including Inmarsat contractors) .

 

8.                                       Each course shall be suitably structured to allow
(self) refresher training to be undertaken on a unit-by-unit basis.

 

9.                                       The Operator training for Inmarsat
shall be conducted by the subcontractor for the relevant module that they have
supplied. E.g Vitria shall train Inmarsat for the EAI; ADC for the billing ;
likewise all the other modules

 

10.                                 Training shall
be given by a trainer with recognized training qualifications, using up to date
training material and supported by an experience technical person to answer
questions and answers.

 

11.                                 Training shall
be based on roles and functions, three functions shall be considered : IT Analyst Support Staff, IT operational
Staff, End User Training.

 

12.                                 In the event that both parties agree to use
standard training courses instead of bespoke courses then some of the above
clauses may be waived. These shall be defined in the Training Plan.

 

43

 

13.                                 Inmarsat shall provide a resource / skill
profile to the Contractor to support the development of the Training Plan.

 

8.2.                            BGAN-BSS Operator Training Requirements

 

1.                                       The Contractor shall
provide both presentational and ‘hands-on’ training for BSS operations staff.

 

2.                                       This training shall address:

 

1.1                                 Capabilities and configuration of each BSS sub-system and network
elements;

 

1.2                                 Architecture / modular design capabilities;

 

1.3                                 Definition of the business processes to be adopted with each
subsystem;

 

1.4                                 Routine operational and maintenance procedures;

 

1.5                                 Contractor maintenance support including hardware / software /
firmware updates;

 

1.6                                 Application of the operational documentation;

 

1.7                                 Rehearsal of critical BSS operational procedures including
contingency procedures including disaster recovery;

 

1.8                                 Maintenance/support procedures;

 

3.                                       This training shall
suitably reference the relevant operator manuals, guides and handbooks
provided.

 

4.                                       The training shall be
suitably structured such that staff who attend are thereafter capable of
dealing with day-to-day operation and maintenance of the equipment.

 

5.                                       Each course shall support
up to 10 attendees with a minimum of 4.

 

6.                                       The Contractor shall be
responsible for providing and shipping all items needed for the course.

 

7.                                       The course shall
include a hands-on and theoretical test to be taken by each attendee.

 

8.                                       Two sets of training shall
be provided. One course shall be
held prior to the commencement of the BGAN BSS SAT. The second set of
operational training shall be conducted prior to FA.

 

9.                                       Training shall be
provided at Inmarsat location

 

8.3.                            BGAN-BSS End-User training

 

1.                                       The Contractor shall
provide both presentational and ‘hands-on’ training for BSS end-user staff.

 

2.                                       This training shall address:

 

2.1                                 BSS sub-system capabilities;

 

2.2                                 Screen navigation Flows;

 

2.3                                 Navigation between Subsystems;

 

2.4                                 Handling of error messages;

 

44

 

2.5                                 All field definitions;

 

2.6                                 Access points to data in each sub-system;

 

3.                                       This training shall
suitably reference the relevant end-user manuals, guides and handbooks
provided.

 

4.                                       The training shall be
suitably structured such that staff who attend are thereafter capable of
dealing with day-to-day operation and maintenance of the BSS Systems

 

5.                                       Online Help facilities will provide the end-user with full direction
for each BSS screen.

 

6.                                       The Contractor shall be
responsible for providing and shipping all items needed for the course.

 

7.                                       The course should
include a hands-on and theoretical test to be taken by each attendee.

 

45

 

9.                                      WARRANTY AND MAINTENANCE

 

The Contractor is required to provide warranty
and support on the BGAN-BSS segment after BGAN BSS Final Acceptance.,

 

Warranty and support period on the BGAN-BSS segment shall start after BSS final acceptance as
required in 2.1.6.

 

The Contractor shall
provide support to analyse the origin of problems reported during the warranty
or maintenance period. The Contractor shall undertake any corrective measures
related to the provided hardware, software and documentation including fixing,
retest and delivery of corrections.

 

The Contractor is obligated to provide
additional maintenance after warranty period subject to an annual renewable
maintenance contract being authorised and for a period of up to five years
following the warranty period.

 

9.1.                            General Requirements

 

1.                                       Warranty and maintenance arrangements shall be put in place by the Contractor to meet and maintain
the BGAN-BSS contract availability requirement.

 

2.                                       The Contractor shall provide two years of warranty and
support from BGAN BSS Final Acceptance on all hardware, firmware, software and
documentation delivered.

 

3.                                       The Contractor shall produce a Sparing Plan identifying
sparing, spare part renewal rates and on-site support policies.

 

4.                                       The Contractor shall highlight
in the Warranty and Maintenance Plan any third party manufacturer contracts
that are advised with third party hardware and/or software.

 

5.                                       The Contractor shall
ensure that Inmarsat can enter into such third party local contracts should
Inmarsat decide to do so during Warranty Period

 

6.                                       The Contractor shall produce
a BGAN-BSS Warranty and Maintenance Plan to take effect from the commencement
of warranty covering the delivered equipment and identifying the procedures to
be followed in the event of equipment/system problems.

 

7.                                       The Contractor shall
provide on-site resource for the first 3 months of the warranty contract,
renewable in period of 3 months afterwards at Inmarsat’s cost at the agreed
rate. On Site shall be able to
cover problems arisen in the different modules of BGAN BSS.

 

8.                                       The Contractor shall
implement all agreed, required equipment to perform remote support for the
duration of the warranty period.

 

9.2.                            Warranty and Support Requirements

 

1.                                       The Contractor shall provide two-year warranty and support
on all hardware, software, firmware and documentation supplied under this
contract.

 

2.                                       The warranty period shall commence following BGAN BSS Final
Acceptance and according to the contractually agreed criteria.

 

46

 

3.                                       Defects discovered
during the warranty period shall be
corrected promptly by the Contractor at no cost to Inmarsat, except that
Inmarsat will be responsible for shipment of goods to the factory if required.

 

4.                                       A monthly review of
system performance shall be
performed with the Contractor during the warranty period.

 

5.                                       Each Warranty Review shall assess the equipment delivered with
respect to the number and types of problems reported, problem completion times
and adherence to contractual conditions.

 

6.                                       A review shall also be
used by Inmarsat to decide whether to proceed into an annually renewable
maintenance contract with the Contractor for the BGAN-BSS. This review shall be held before the end of the second
year of warranty

 

7.                                       The Contractor shall
perform enhancements to the BGAN-BSS during the warranty period, if requested
to do so by Inmarsat and in accordance with the agreed upon change procedure.

 

8.                                       Should the BGAN BSS fall below the APA agreed between Inmarsat and
the Contractor in any month, the Contractor shall
provide on-site resources until the APA is restored in any subsequent week.

 

9.                                       The Contractor shall define and agree with Inmarsat suitable
escalation procedures, which shall
apply in the event that response and fix timescales are not met.

 

9.3.                            Support during Warranty and Maintenance Period

 

9.3.1.                  Provisioning of Spares

 

1.                                       The Contractor shall
produce an equipment spares plan bearing in mind the:

 

1.1                                 System availability requirements;

 

1.2                                 Need to achieve the availability requirements for a minimum period
of two years from the commencement of the warranty.

 

1.3                                 System mean time to repair targets (namely four hours). This
dictates what types of spares need to be stored at the site (i.e. due to long
lead times) or that can be procured as and when needed.

 

2.                                       The Contractor shall undertake
to finalise the Spares List by the Final Design Review.

 

3.                                       The Contractor shall
provide suitable spares for the BGAN-BSS equipment as determined to be
necessary to met the system availability requirements and as indicated in the
sparing plan.

 

4.                                       Spares not deliverable within one week at the site shall be identified by no later than the
Final Design Review.

 

5.                                       The Contractor shall be
responsible for ensuring that suitable spares are available for the duration of
the warranty and maximum maintenance period. In the case of obsolete items then
suitable replacements may be used.

 

9.3.2.                  Warranty and Maintenance Plan

 

1.                                       The Warranty and Maintenance Plan shall
outline the support proposed during both the warranty and
maintenance periods.

 

47

 

2.                                       The Warranty and
Maintenance Plan shall outline the
procedures to be developed, particularly in respect to the handling of problems
and Inmarsat specific requirements (see Section 9.4.1).

 

3.                                       The Warranty and
Maintenance Plan shall indicate:

 

3.1                                 The number of
personnel required;

 

3.2                                 The job functions
provided;

 

3.3                                 The percentage time
dedicated to maintenance per team member;

 

3.4                                 Training approach
that is to be implemented to ensure trouble-free continuity of expert support.

 

3.5                                 Provision for direct operational support in the event of emergency;

 

3.6                                 Hardware repair facilities to be provided;

 

3.7                                 Software repair facilities to be provided;

 

4.                                       Not more than 10 elapsed days shall
be allowed for a hardware repair or replacement that is returned to
the manufacturer/Contractor.

 

5.                                       Priority 1 (P1) problems shall receive
immediate attention and pre-empt other activities, with a goal to repair all
such problems within two working days from the time of the problem being
reported.

 

6.                                       The Warranty and Maintenance Plan shall
explain how problems that arise during warranty will be handled.

 

7.                                       The Contractor shall
define an escalation procedure for problems not corrected within a stated time.

 

8.                                       The Warranty and Maintenance Plan shall
specify the time to visit an BGAN-BSS site during the warranty, in the event
that a problem requires on-site attention.

 

9.4.                            Warranty and Maintenance Procedures

 

1.                                       The Contractor shall establish
and maintain suitable maintenance procedures, effective throughout the warranty
and subsequent maintenance periods.

 

2.                                       The maintenance procedures shall take
into account the level of service criteria defined in this sub-section.

 

9.4.1.                  Warranty and Maintenance Support And Fault Reporting

 

9.4.1.1.  System Problem Categorisation

 

1.                                       Problems encountered in the BGAN-BSS shall be classified into either:

 

1.1.1                     Priority 1
Problems (P1)

 

These are critical problems (i.e. requiring
immediate assistance) whereby the BGAN-BSS system is suffering from a
significant reduction in capacity, reliability or service quality. In this
situation Inmarsat is unable to perform functions or services for which the
system was designed.

 

48

 

1.1.2                     Priotity 2
Problems (P2)

 

These are non-critical problems (i.e do not
require immediate assistance). In this situation Inmarsat is able to perform
the functions or services, but the function or service has a significant
reduction in capacity, reliability or quality.

 

1.1.3                     Priority 3
Problems (P3) dfd

 

These are
non-critical problems that do not fall into
the above categories.

 

9.5.                            Telephone On-Call Technical Warranty and Maintenance Support

 

1.                                       The Contractor shall provide
on-call technical and operational support.

 

2.                                       This on-call support shall include:

 

2.1                                 Diagnostic assistance;

 

2.2                                 Clarification of alarms and advice on hardware and system
management;

 

2.3                                 Assistance with the interpretation of hardware and system problems;

 

2.4                                 Technical advice;

 

2.5                                 Status reporting on outstanding problems;

 

2.6                                 Progress reporting on P1 problems not resolved within two working
days of notification and P2 problems not resolved within five working days.;

 

3.                                       Immediate telephone warranty and maintenance support and Contractor
remote site access shall be
available during normal Inmarsat working hours (defined as 09:00am to 05:00pm
GMT Monday to Friday, except public holidays).

 

4.                                       Telephone contact shall be
available outside normal working hours (i.e. evenings, weekends and holidays)
to a support engineer (i.e. reachable via a mobile telephone, etc.).

 

5.                                       In the case of out-of-hours support then access via a remote dial-up
line shall be available within
one-hour of contact being made.

 

6.                                       Detailed call handling procedures shall
be provided to the BGAN BSS site operators and maintained as
necessary by the Contractor.

 

9.6.                            Fault Reporting

 

1.                                       All faults shall be
reported via fax and/or e-mail to the nominated Contractor Customer Support
Office (CSO) using a problem report (PR).

 

2.                                       All faults shall be
logged within one central fault management system accessible by all parties
(Inmarsat, Contractor and sub contractors).

 

3.                                       For P1 problems then telephone support shall be available as defined in Section 9.4.

 

4.                                       P1 problems shall be
reported via a PR to the CSO, in addition to the on-line telephone support.

 

5.                                       The PR shall contain
the following information:

 

a)                                      Site code;

 

b)                                     Contact name;

 

c)                                      Contact telephone and facsimile number;

 

d)                                     Type of fault (hardware, software or other);

 

e)                                      Brief description of the fault or problem;

 

49

 

6.                                       In the event of a hardware failure then the following additional
information shall be provided on a
Problem Report (PR):

 

a)                                      Part number of the faulty equipment;

 

b)                                     Serial number of the faulty equipment;

 

c)                                      Description of the faulty equipment;

 

7.                                       In the event of hardware fault then the faulty hardware item shall be returned to the Contractor
nominated repair facility

 

9.7.                            On-site Attendance

 

1.                                       In the event that a Contractor engineer is required to visit the
BGAN-BSS site during warranty/maintenance then a mutually agreeable time
notification period shall be
agreed.

 

2.                                       On-site attendance shall
be required in cases of emergency and when the site operator staff has not been
able to resolve the problem using the Contractor supplied procedures.

 

3.                                       Inmarsat and the Contractor shall
agree the necessity of an on-site attendance on a case-by-case basis.

 

9.8.                            Problem Resolution

 

9.8.1.                  P1 Resolution and P2 Resolution

 

1.                                       A qualified response shall
be supplied by telephone to the relevant BGAN BSS operator within thirty (30)
minutes for P1 Problems and one working day for P2 problems of the initial call
being placed at the CSO.

 

2.                                       For each P1 problem, the Contractor shall provide a work-around solution to restore site
availability.

 

3.                                       The Contractor shall
use best endeavours to restore system availability in the shortest possible
time and to restore full service no later than twenty-four (24) hours from the
reported incident.

 

4.                                       For each P1 problem then the Contractor shall conduct an investigation to determine the cause of the
problem.

 

5.                                       The results of this investigation shall
be provided as soon as possible and not later then at the end of the
next working day from the initial notification.

 

6.                                       For P1 problems the Contractor shall
use best endeavours to provide a “patch” or an agreed work around
within two (2) working days of the initial notification unless otherwise
agreed. A “patch” is an interim software fix that does not go through a
complete coding and regression testing cycle.

 

7.                                       For P2 problems the Contractor shall
use best endeavours to  provide
a “patch” within five (5) working days of the initial notification unless
otherwise agreed. A “patch” is an interim software fix that does not go through
a complete coding and regression testing cycle.

 

8.                                       Each patch shall be
subject to Inmarsat review before release. Inmarsat will identify an accessible
after-hours contact for this purpose.

 

50

 

9.                                       The “patch” shall be
such (best endeavour) that effort required from the site operator during the
loading process is minimised (i.e. patch downloading and initialisation is
automated).

 

10.                                 The Contractor shall supply
a formal software release containing the formal resolution of the P1 and P2
problem in Contractor-developed software within three (3) months of the
notification.

 

9.8.2.                  P3 Resolution

 

1.                                       Unless otherwise agreed, these problems in Contractor-developed
software shall be fixed within the
next routine software maintenance release.

 

2.                                       “Patch” solutions shall
only be delivered ahead of the next formal release if expressly agreed with
Inmarsat.

 

9.8.3.                  Regression Testing

 

1.                                       A regression test procedure shall
be exercised by the Contractor for each new software release.

 

9.9.                            Status Reporting

 

1.                                       Closure of problem reports shall require
an examination of the symptoms to determine if the fault is hardware or
software related or both.

 

2.                                       The closure report shall detail
the cause(s) of the problem, affected software subsystems, proposed solution
and resolution schedule.

 

3.                                       The test procedures and implementation strategy for each resolution shall be evaluated and agreed in
co-operation with Inmarsat.

 

4.                                       The Contractor shall hold
a monthly maintenance review to monitor and report progress being made on
reported problems and against resolutions. Inmarsat reserve the right to
participate in a review meeting, as felt necessary.

 

5.                                       The Contractor shall provide
a monthly maintenance report to Inmarsat reporting the status of all
outstanding reported problems. The report shall clearly indicate missed defect
resolution dates.6. The monthly report shall include
a characterisation of the particular status of each outstanding P1 problem as
well as a detailed problem resolution plan.

 

9.10.                     Warranty and Maintenance Change Control

 

9.10.1.           Document
Updates

 

This
sub-section concerns the co-ordination of document changes to hardware and
system manuals to ensure that they remain in line with the versions implemented
in the field.

 

1.                                       Revisions shall be
applied, as required, to the following documents before a software or hardware
release is installed:

 

1.1                                 Operators manuals;

 

1.2                                 Procedures manuals;

 

51

 

1.3                                 Maintenance Manuals;

 

2.                                       The Contractor shall provide
a list of outstanding reported system problems with each release together with
a procedure for avoiding or coping with the problem

 

9.10.2.           Software
and Hardware Updates

 

1.                                       Each software and hardware update shall
be accompanied by an appropriate Release Documentation (RD)

 

2.                                       Each RD shall include:

 

a)                                       Identification of changes included in the release;

 

b)                                      Identification of known problems that are thereby resolved;

 

c)                                       Instructions on how the release is to be installed and integrated;

 

d)                                      Documentation replacement pages, as required;

 

e)                                       Tests to be completed by the site staff;

 

f)                                       Details on the factory system configuration that the release was
tested against.

 

9.10.3.           Consolidated
Software Releases

 

1.                                       The Contractor shall undertake
to provide periodic consolidation software releases for Contractor-developed
software.

 

2.                                       There shall be at lease
one consolidation release per annum. This excludes any releases delivered to
rectify problems.

 

3.                                       Inmarsat has the right to receive new software product releases when
provided by the product vendors. The integration and regression testing of new
software releases, not used as patches or solutions to a problem with the BGAN
BSS, during the warranty and maintenance period shall be ordered by Inmarsat
separately by a Change Request. In the event that an upgrade or new release is
used as a patch or solution to a BGAN BSS problem then the Contractor shall
undertake integration and regression testing at no extra cost to Inmarsat.

 

4.                                       Each consolidated software release shall
be compatible with the existing software and operating system
environment.

 

5.                                       Inmarsat shall retain
the right to witness any software consolidation compatibility test before it is
transferred to the target site.

 

9.10.4.           System
and Configuration Build

 

1.                                       The Contractor shall maintain
a system test environment

 

2.                                       The Contractor shall ensure
that the test equipment, test software and databases are configured to be
representative of the site installation.

 

52

 

9.11.                     Release Control

 

1.                                       Release control shall ensure
that Contractor software released from the development environment is
adequately specified in terms of documentation, testing and quality.

 

2.                                       The release control procedure used by the Contractor shall address:

 

2.1                     Configuration management: Management of the resources used to control acceptance of
new/changed software into the application libraries. Such configuration
management needs to permit regression back to any previous build release. It
should be possible to determine the modification state of a particular software
component in any new release. This principle similarly applies to hardware
changes.

 

2.2                     Document Management: Generation of release notes and document updates for the
configuration controlled items.

 

2.3                     Testing:
Ensuring that new/changed functions are individually tested then regression
tested within the complete release using a representative test environment.

 

2.4                     Production:
Generation of release media or hardware components for site installation.

 

2.5                     Installation instructions: Producing appropriate and documented installation guidelines to the
host sites which will, in case of unforeseen problems, allow the staff, in a
reasonable time scale, to regress to the previous release.

 

2.6                     Certification:
Ensuring that the site configurations are compatible with the new software or
hardware release, in terms of configuration item compatibility and operating
system parameters.

 

3.                                       The type of a release shall
be mutually agreed between the Contractor and nominated Inmarsat
representative(s).

 

4.                                       The type of release shall be
categorised as:

 

a)              Routine: Where installation procedures are
provided with the release. In this event, each release represents a localised,
low risk change rectifying a well defined problem.

 

b)             With telephone assistance: Where the problem(s) is well defined but
configuration at the factory cannot ensure complete confidence in the
reliability of the release when transferred into the target operating
environment. This assistance is extended to all P1 fixes.

 

c)              With on-site assistance: This will not routinely be
necessary for problem resolution, but will be provided when both the Contractor
and Inmarsat agrees that on-site support is required

 

5.                                       Before any software release then the Contractor shall have completed all required testing
of the software.

 

6.                                       Release testing shall include
one or more of:

 

6.1                                  Baseline unit tests;

 

53

 

6.2                                  Specific tests for the individual changes;

 

6.3                                  Regression testing;

 

7.                                       Master archives of the software, documentation and the release notes
shall be maintained and updated at
the Contractor’s maintenance facility.

 

9.12.                     Support Activities

 

9.12.1.           Field
Activity

 

1.                                       A representative(s) from the Contractor Maintenance team shall visit the BOC once a year to review
the operation and the service provided.

 

2.                                       All outstanding site problems shall
be investigated during these visits.

 

3.                                       During these visits then operational procedure updates, the use of
software routines and any further utilities shall
be demonstrated to site operator staff.

 

Inmarsat shall be provided with an agenda for this
visit, two weeks before the actual visit date.

 

54

 

10.                               DELIVERABLE DOCUMENTATION

 

1.                                       The Contractor shall deliver
to Inmarsat all documentation listed in Table 3 for the BGAN-BSS in accordance
with the scheduled dates.

 

2.                                       Delivery of documentation (draft versions) shall comprise:

 

At least two hard copies of each report;

 

An electronic version of each file,
delivered via E-mail, floppy or CD ROM, as appropriate.

 

3.                                       Delivery of documentation (final versions) shall comprise:

 

At least six hard copies of each report;

 

An electronic version of each file,
delivered via E-mail, floppy or CD ROM, as appropriate.

 

4.                                       Unless otherwise agreed, all documentation shall be delivered to Inmarsat, London.

 

5.                                       At the end of the project, the Contractor shall prepare and deliver a CD ROM containing the final
version of each deliverable document.

 

6.                                       All deliverable documents shall
be written in English.

 

7.                                       The Contractor shall
agree in advance with Inmarsat the word processing package to be used (i.e.
Microsoft Word).

 

8.                                       The documentation standard and control procedure shall be referenced in the QAP and approved
by Inmarsat before use.

 

9.                                       All documentation in Table 3 shall
be retained under formal document configuration control.

 

	
  No

  	
   

  	
  Contractor

  Document

  	
   

  	
  Comments

  	
   

  	
  Delivery Schedule

  
	
  Draft 1

  	
   

  	
  Draft 2

  	
   

  	
  Final

  
	
  1.

  	
   

  	
  Programme Management Plan (PMP)

  	
   

  	
  Incorporates Overall Project Schedule (may be
  separated for each development)

  	
   

  	
  Bid Proposal

  	
   

  	
  N/A

  	
   

  	
  KO review plus updated version at each subsequent
  milestone review

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  2.

  	
   

  	
  Risk Management Plan (RMP)

  	
   

  	
  Incorporates overall risk management procedures (may
  be separated for each development)

  	
   

  	
  Bid Proposal

  	
   

  	
  N/A

  	
   

  	
  KO review

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  3.

  	
   

  	
  Configuration Management Plan

  	
   

  	
  Incorporates the overall configuration control
  procedures (may be

  	
   

  	
  Bid Proposal

  	
   

  	
  N/A

  	
   

  	
  KO review

  

 

55

 

	
  No

  	
   

  	
  Contractor

  Document

  	
   

  	
  Comments

  	
   

  	
  Delivery Schedule

  
	
  Draft 1

  	
   

  	
  Draft 2

  	
   

  	
  Final

  
	
   

  	
   

  	
  (CMP)

  	
   

  	
  separated for each development).

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  4.

  	
   

  	
  Quality Assurance Plan (QAP)

  	
   

  	
  Incorporates the overall quality assurance
  procedures (may be separated for each development). Contains process
  descriptions of the Hardware Development Plan and Software Development Plan

  	
   

  	
  Bid Proposal

  	
   

  	
  N/A

  	
   

  	
  KO review

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  5.

  	
   

  	
  Resource Management Plan

  	
   

  	
  Provides the manpower and facilities to be provided
  by the Contractor at various stages of the project.

  	
   

  	
  Bid Proposal

  	
   

  	
  N/A

  	
   

  	
  KO Review

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  6.

  	
   

  	
  Evolution Strategy

  	
   

  	
  Provides the plan for evolving from the current
  RBGAN application, software and hardware platforms to the corresponding BGAN
  platforms

  	
   

  	
  Bid Proposal

  	
   

  	
  N/A

  	
   

  	
  KO Review

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  7.

  	
   

  	
  Training Plan

  	
   

  	
  Covers both engineering and operational training
  (may be separated for each development).

  	
   

  	
  2 weeks prior to PDR

  	
   

  	
  2 weeks prior to FDR

  	
   

  	
  2 weeks after FDR (if changed)

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  8.

  	
   

  	
  Warranty and Maintenance Plan

  	
   

  	
  Maintenance plan for the equipment and network (may
  be separated for each development)

  	
   

  	
  Draft at Bid Proposal

  	
   

  	
  2 weeks prior to MRR Readiness Review

  	
   

  	
  2 weeks prior FA (if changed)

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  9.

  	
   

  	
  Monthly Progress Report

  	
   

  	
  Statement of project progress.

  	
   

  	
  N/A

  	
   

  	
  N/A

  	
   

  	
  Monthly

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  10

  	
   

  	
  Milestone Review Meeting Minutes

  	
   

  	
  Records the points raised at the review meeting

  	
   

  	
  N/A

  	
   

  	
  N/A

  	
   

  	
  5 days after each meeting

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  11.

  	
   

  	
  Overall System Test Plan

  	
   

  	
  Details the overall test approach for BGAN BSS,
  phases, segment acceptance test plans and the requirements mapping to the
  acceptance test plans.

  	
   

  	
  2 weeks prior to PDR

  	
   

  	
  Two weeks prior to FDR

  	
   

  	
  4 weeks after FDR (if changed)

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  12.

  	
   

  	
  Overall Plan and Strategy for Integration
  with

  	
   

  	
  Describes the proposed strategy for
  integrating the BSS with Inmarsat

  	
   

  	
  Two weeks prior PDR

  	
   

  	
  Two weeks prior FDR

  	
   

  	
  4 weeks after FDR (If changed)

  

 

56

 

	
  No

  	
   

  	
  Contractor

  Document

  	
   

  	
  Comments

  	
   

  	
  Delivery Schedule

  
	
  Draft 1

  	
   

  	
  Draft 2

  	
   

  	
  Final

  
	
   

  	
   

  	
  Core Network

  	
   

  	
  BGAN Core Network (2 SASes)

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  13.

  	
   

  	
  Initial BGAN BSS Technical Overview

  	
   

  	
   

  	
   

  	
  N/A

  	
   

  	
  N/A

  	
   

  	
  KOR

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  14.

  	
   

  	
  BGAN-BSS System Functional
  Specification(s)

  	
   

  	
  The Functional Specification will Include

  •             Mapping of the Inmarsat
  Functional Requirements (TOFRS) Specification with the Contractor supplied
  Functional Specification

   

  •             Mapping of the Logical
  data model with the Functional Specification

   

  •             All Screen Layouts and
  Screen Navigation

   

  •             Report Layout of all
  reports

  	
   

  	
  2 weeks prior to PDR

  	
   

  	
  2 weeks prior to FDR

  	
   

  	
  4 weeks after FDR

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  15.

  	
   

  	
  External Interface Control Document(s)

  	
   

  	
  •             Interface definition
  between BGAN-BSS and external systems including the mapping of the Inmarsat
  Integration Requirements with the Contractor supplied Functional
  Specification

   

  •             BSS – SAS (if
  applicable)

   

  •             BSS – SP

   

  •             BSS – CN

   

  •             BSS – Interconnect
  partners

   

  •             BSS – Roaming Partners

   

  •             BSS – SIM manufacturers

  	
   

  	
  2 weeks prior to PDR

  	
   

  	
  2 weeks prior to FDR

  	
   

  	
  4 weeks after FDR

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  16.

  	
   

  	
  BSS Site Facilities

  	
   

  	
  Outlines the

  	
   

  	
  N/A

  	
   

  	
  2 weeks

  	
   

  	
  4 weeks

  

 

57

 

	
  No

  	
   

  	
  Contractor

  Document

  	
   

  	
  Comments

  	
   

  	
  Delivery Schedule

  
	
  Draft 1

  	
   

  	
  Draft 2

  	
   

  	
  Final

  
	
   

  	
   

  	
  Requirement Specification

  	
   

  	
  infrastructure required for delivery of equipment
  into the site.

  	
   

  	
   

  	
   

  	
  prior to PDR

  	
   

  	
  after PDR.

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  17.

  	
   

  	
  BGAN-BSS System Design Specification

  	
   

  	
  Including the dataflow
  model of the System Functional Specification.

  	
   

  	
  2 weeks prior to PDR

  	
   

  	
  2 weeks prior to FDR

  	
   

  	
  4 weeks after FDR

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  18.

  	
   

  	
  BGAN-BSS Subsystem Interface Control Documents

  	
   

  	
  The number of ICDs will be dependent on the system
  architecture Including data warehouse staging area model.

  	
   

  	
  2 weeks prior to PDR

  	
   

  	
  2 weeks prior to FDR

  	
   

  	
  4 weeks after FDR

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  19.

  	
   

  	
  Functional Breakdown of BSS module development

  	
   

  	
  This will include assignment of all business
  requirements to the appropriate Application module

  	
   

  	
  2 weeks prior to PDR

  	
   

  	
  2 weeks prior to FDR

  	
   

  	
  4 weeks after FDR

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  20.

  	
   

  	
  BGAN-BSS Subsystem Architectural Design Documents

  	
   

  	
  The number of documents will depend on the system
  architecture

  	
   

  	
  2 weeks prior to PDR

  	
   

  	
  2 weeks prior to FDR

  	
   

  	
  4 weeks after FDR

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  21.

  	
   

  	
  RBGAN to BGAN Migration Design Specification

  	
   

  	
  Definition of all procedures required for migration
  of each application from R-BGAN to BGAN Including mapping of R-BGAN business
  objects and processes.

  	
   

  	
  2 weeks prior to PDR

  	
   

  	
  2 weeks prior FDR

  	
   

  	
  4 weeks after FDR

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  22.

  	
   

  	
  BGAN-BSS Operations Design Document

  	
   

  	
  Definition of all Housekeeping, and operation
  procedures

  	
   

  	
  2 weeks prior to FDR

  	
   

  	
  2 weeks prior Final acceptance

  	
   

  	
  4 weeks after Final Acceptance

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  23.

  	
   

  	
  BGAN-BSS System Acceptance Test Plan (Part 1)

  	
   

  	
  Part 1 to include test requirements mapping to SFSs.

  	
   

  	
  2 weeks prior to PDR

  	
   

  	
  N/A

  	
   

  	
  4 weeks after PDR

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  24.

  	
   

  	
  BGAN-BSS System Acceptance Test Plan (Part 2)

  	
   

  	
  Contains the acceptance test designs.

  	
   

  	
  2 weeks prior to FDR

  	
   

  	
   

  	
   

  	
  FAT – 6 months

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  25.

  	
   

  	
  BGAN-BSS System Acceptance Test Plan - Factory (Part
  3)

  	
   

  	
  Contains the test procedures for the factory test
  element of the system acceptance.

  	
   

  	
  3 months prior to FATRR

  	
   

  	
  N/A

  	
   

  	
  1 month prior to FATRR

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  nn.

  	
   

  	
  BGAN BSS SIT Test results

  	
   

  	
  Contains the test results of SIT test cases

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  1 week prior to SITR

  

 

58

 

	
  No

  	
   

  	
  Contractor

  Document

  	
   

  	
  Comments

  	
   

  	
  Delivery Schedule

  
	
  Draft 1

  	
   

  	
  Draft 2

  	
   

  	
  Final

  
	
  26.

  	
   

  	
  BGAN BSS FAT Dry Run Test Results

  	
   

  	
  Contains the test results of dry run FAT test cases

  	
   

  	
  N/A

  	
   

  	
  N/A

  	
   

  	
  1 week prior to FATRR

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  27.

  	
   

  	
  BSS Operator Training Manual

  	
   

  	
  Instructions of the scope of the training to be
  given to operations staff

  	
   

  	
  SIT + 1 month

  	
   

  	
  N/A

  	
   

  	
  SAT – 2 months

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  28.

  	
   

  	
  BSS Installation Specification

  	
   

  	
  Contains site infrastructure requirements for the
  BOC/OBC to enable equipment installation

  	
   

  	
  2 weeks prior to FATRR

  	
   

  	
  N/A

  	
   

  	
  4 weeks after FATRR

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  29.

  	
   

  	
  BGAN-BSS FAT Test Report

  	
   

  	
  Results of the FAT testing

  	
   

  	
  N/A

  	
   

  	
  N/A

  	
   

  	
  2 weeks after FAT

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  30.

  	
   

  	
  BGAN-BSS System Acceptance Test Plan - Site (Part 3)

  	
   

  	
  Contains the test procedures for the site test
  element of the system acceptance.

  	
   

  	
  3 months prior to SATRR

  	
   

  	
  N/A

  	
   

  	
  1 month priot to SATRR

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  31.

  	
   

  	
  BGAN BSS SAT Dry Run Test Results

  	
   

  	
  Contains the test results of the dry run SAT Test
  cases

  	
   

  	
  N/A

  	
   

  	
  N/A

  	
   

  	
  1 week prior to SATRR

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  31.

  	
   

  	
  BGAN-BSS SAT Test Report

  	
   

  	
  Results of the SAT testing

  	
   

  	
  N/A

  	
   

  	
  N/A

  	
   

  	
  2 weeks after SAT

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  18.

  	
   

  	
  BGAN-BSS Operations Handbook

  	
   

  	
  Operating and user instructions for the BSS
  equipment

  	
   

  	
  4 weeks after SAT

  	
   

  	
  N/A

  	
   

  	
  2 weeks after final acceptance

  

 

Table 3: BGAN-BSS Deliverable Documents

 

59

 

11.                               APPLICABLE STANDARDS

 

Inmarsat are responsible for the
provisioning of the BOC and OBC building site infrastructure and required
facilities such as power and air conditioning.

 

1.                                       The Facilities Requirement Specification shall include a schedule of when facilities will be required
and when access to the site is needed.

 

2.                                       The Facilities Requirement Specification shall address what is required in terms of:

 

2.1.                              Power supply;

 

2.2.                              Environmental (temperature, humidity, etc.);

 

2.3.                              Floor space;

 

2.4.                              Security and access control;

 

2.5.                              Estimated number of operational staff;

 

2.6.                              Qualifications of operational staff;

 

2.7.                              Civil engineering (e.g. building, antenna structure and load
bearing, etc.);

 

2.8.                              Mechanical;

 

2.9.                              Site communications including communication links to other CN nodes.

 

11.1.                     Site Requirements

 

The BOC and OBC are located in London,
England.

 

1.               The
Contractor shall agree to adhere
to all national requirements with regard to equipment installation at the BOC
and OBC.

 

2.               All
equipment (racks, shelves, cards, cables, etc.), shall be labelled to enable easy identification.

 

3.               Such
labelling shall not be of a
temporary nature.

 

4.               All
labelling shall be written in the
English language.

 

5.               The
Contractor shall enter equipment
inventory details in the Site Configuration Report .

 

6.               Equipment
shall be provided with suitable
termination points for all cabling to facilitate installation, interconnection
and subsequent maintenance.

 

7.               Contractor
identified cabling required but that which is not part of the equipment to be
installed will  be provided as
under floor cabling with suitable termination points being provided.

 

8.               Wiring
and cabling used within the equipment shall
be of adequate size and rating so as to prevent mechanical or electrical damage
by any reasonable factors, including the carrying out of routine maintenance
work.

 

9.               The
Contractor-supplied commercial off-the-shelf (COTS) equipment shall have as a minimum the applicable CE
mark; all Contractor developed equipment shall have the CE mark and
additionally be compliant to UL and FCC requirements for that class of
equipment. Precautions include:

 

9.1.                              Induced voltages due to lightning discharge;

 

9.2.                              a.c. mains borne interference;

 

60

 

9.3.                              Induced voltages due to adjacent RF equipment.

 

10.         The
Contractor shall accept
responsibility for compliance with local regulations for suppression of radio
interference, and for elimination of any co-site interference emanating from
the Contractor’s equipment.

 

11.         The
Contractor shall provide adequate
protection against any equipment susceptibility to potential electromagnetic
contamination.

 

11.2.                     Environmental Conditions

 

1.                                       The equipment shall
meet their technical requirements over the following range of environmental
conditions:

 

	
  Temperature:

  	
  10o to 35o C ambient

  
	
   

  	
   

  
	
  Relative Humidity

  	
  10 to 80% bounded by an absolute humidity of 20g/m3on
  the high side and bounded by 1.5 g/ m3 on the low side

  

 

11.3.                     Health and Safety

 

1.                                       The Contractor shall deliver
equipment that fully complies with the safety requirements associated with its
CE mark.

 

61

 

12.                               TEST FACILITIES

 

12.1.                     Test Simulator

 

The Contractor shall be responsible for the development of all simulation and
test tools required for BGAN BSS Testing.

 

12.2.                     BSS Reference Test Bed  (RTB)

 

The purpose of the BSS RTB (maintained at
the Contractor facility) is to enable the Contractor to suitably verify, test
and debug the BGAN-BSS during development. Thereafter, the RTB will be used for
maintenance once in operation and for co-ordinating and testing upgrades, new
enhancements and trouble shooting.

 

Similarly the Core Network Contractor will
maintain a Core Network RTB and shall be
used by the BSS Contractor to prove the BSS/CN interfaces during the
development processes. Access to the CN RTB shall
be agreed between Inmarsat , the BSS Contractor and the CN
Contractor by the contract start date.

 

1.                                       During the development and test stage the Contractor shall be responsible for all BGAN BSS RTB
equipment.

 

2.                                       The Contractor shall
design, develop and build an in-factory representative BSS Reference Test Bed
(RTB) sufficiently sized to assist with BGAN-BSS development, system
performance/load testing, CN verification and maintenance investigations.

 

3.                                       The Contractor shall use
the BSS RTB for in-house system testing, warranty and maintenance support.

 

4.                                       The RTB shall be
supported by the Contractor throughout the development, testing and warranty
period.

 

5.                                       The Contractor and Inmarsat shall agree
upon a delivery mechanism between the Contractor facility and BOC / OBC sites
for the transfer of BGAN BSS software upgrades, files, etc.

 

6.                                       The Contractor shall be
able to connect with the operational network, when authorised via Inmarsat and
on provision of a suitable communications line.

 

62

 

13.                               APPENDIX A - ABBREVIATIONS

 

	
  APA

  	
  Availability and Performance Agreement

  
	
  API

  	
  Applications Programming Interface

  
	
  AUC

  	
  Authentication Centre

  
	
  BGAN

  	
  Broadband Global Area Network

  
	
  BOC

  	
  Business Operations Centre

  
	
  BSS

  	
  Business Support System

  
	
  CMP

  	
  Configuration Management Plan

  
	
  COTS

  	
  Commercial Off-The-Shelf Software

  
	
  DCN

  	
  Data Communications Network

  
	
  DR

  	
  Development Review

  
	
  EDC

  	
  Effective Date of Contract

  
	
  EE

  	
  Early Entry

  
	
  UT

  	
  User Terminal

  
	
  FAT

  	
  Factory Acceptance Test

  
	
  FATRR

  	
  FAT Readiness Review

  
	
  FDR

  	
  Final Design Review

  
	
  GGSN

  	
  Gateway GPRS Support Node

  
	
  GPRS

  	
  General Packet Radio Service

  
	
  HLR

  	
  Home Location Register

  
	
  HMP

  	
  Hardware Management Plan

  
	
  ICD

  	
  Interface Control Document

  
	
  ITP

  	
  Integration Test Plan

  
	
  KOR

  	
  Kick-off Review

  
	
  MTBF

  	
  Mean Time Between Failures

  
	
  MT

  	
  Mobile Terminal

  
	
  MTTR

  	
  Mean Time to Repair

  
	
  N/A

  	
  Not Applicable

  
	
  NE

  	
  Network Element

  
	
  NOC

  	
  Network Operations Centre

  
	
  OBC

  	
  Operational Backup Centre

  
	
  ORR

  	
  Operations Readiness Review

  
	
  OTR

  	
  Operations Test Report

  
	
  PDD

  	
  Prototype Design Document

  
	
  PDR

  	
  Preliminary Design Review

  
	
  PLMN

  	
  Plain Land Mobile Network

  
	
  PMC

  	
  Personal Multimedia Communications

  
	
  PMP

  	
  Programme Management Plan

  
	
  PoP

  	
  Point of Presence

  
	
  QAP

  	
  Quality Assurance Plan

  
	
  QoS

  	
  Quality of Service

  
	
  RD

  	
  Release Documentation

  
	
  RF

  	
  Radio Frequency

  
	
  RFP

  	
  Request for Proposal

  
	
  RMP

  	
  Risk Management Plan

  
	
  RID

  	
  Review Item Discrepancy

  
	
  RN

  	
  Release Note

  
	
  RTF

  	
  Reference Test Facility

  
	
  SAS

  	
  Satellite Access Station

  
	
  SAT

  	
  System Acceptance Test [Site or Subsystem]

  
	
  SATR

  	
  SAT Results Review

  
	
  SATRR

  	
  SAT Readiness Review

  
	
  SDD

  	
  System Design Document

  
	
  SFR

  	
  Software Fault Report

  
	
  SFS

  	
  System Functional Specification

  
	
  SGSN

  	
  Serving GPRS Support Node

  

 

63

 

	
  SID

  	
  SAS Installation Document

  
	
  SLA

  	
  Service Level Agreement

  
	
  SMA

  	
  System Management Architecture

  
	
  SMP

  	
  Software Management Plan

  
	
  SOT

  	
  System Operational Testing

  
	
  SOW

  	
  Statement of Work

  
	
  SPR

  	
  System Problem Report

  
	
  SP

  	
  Service Provider

  
	
  STP

  	
  System Test Plan

  
	
  SySAT

  	
  System Acceptance Test [BGAN-BSS]

  
	
  TBC

  	
  To Be Confirmed

  
	
  TBD

  	
  To Be Determined

  
	
  TE

  	
  Terminal Equipment

  
	
  TOFRS

  	
  Technical, Operational and Functional Requirements
  Specification

  
	
  UT

  	
  User Terminal

  
	
  VLR

  	
  Visitor Location Register

  
	
  WBS

  	
  Work Breakdown Structure

  
	
  WPD

  	
  Work Package Description

  

 

64

 

	
  SCHEDULE 2

  	
   

  	
  TECHNICAL, FUNCTIONAL AND OPERATIONAL

  REQUIREMENTS

  

 

(See
separate Document)

 

[***]

 

32

 

	
  SCHEDULE 3

  	
   

  	
  THE EQUIPMENT & SOFTWARE

  

 

A. Inmarsat
Equipment and Software

 

Not applicable
at time of contract signature.

 

B. Additional
Equipment and Software supplied by Contractor

 

The Software
being delivered by the Contractor is detailed in SCHEDULE 11 - Licence
Arrangements.

 

The hardware equipment to be delivered is still under
discussion. The final architecture will be agreed between both parties. As a
base line the following two architectures are being discussed between Inmarsat,
the Contractor and the hardware vendor (Sun Microsystems / Morse).

 

ALTERNATIVE I:

 

The Hardware Equipment initially proposed by the
Contractor is listed in the following tables.

 

Operating Environment:

 

Servers

 

	
  Type

  	
   

  	
  CPU #

  	
   

  	
  RAM (GB)

  	
   

  
	
  SF V880

  	
   

  	
  8

  	
   

  	
  16

  	
   

  
	
  SF V880

  	
   

  	
  6

  	
   

  	
  12

  	
   

  
	
  SF V880

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  SF V880

  	
   

  	
  8

  	
   

  	
  16

  	
   

  
	
  SF V880

  	
   

  	
  8

  	
   

  	
  16

  	
   

  
	
  SF V480

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  SF V480

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  SF V480

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  SF V480

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  SF V480

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  SF V480

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  SF V480

  	
   

  	
  4

  	
   

  	
  8

  	
   

  

 

Workstations

 

	
  Type

  	
   

  	
  CPU #

  	
   

  
	
  SB 2000

  	
   

  	
  2

  	
   

  
	
  SB2000

  	
   

  	
  2

  	
   

  

 

33

 

Storage
Device

 

	
  Type

  	
   

  	
  Disk (TB)

  	
   

  
	
  HDS Thunder 9570

  	
   

  	
  2,4

  	
   

  
	
  HDS Thunder 9570

  	
   

  	
  2,4

  	
   

  

 

Backup
Device

 

	
  Type

  	
   

  	
  No. LTO Devices

  	
   

  	
  No. Tapes

  	
   

  
	
  LT 180

  	
   

  	
  4

  	
   

  	
  180 LTO2
  Tapes

  	
   

  
	
  L80

  	
   

  	
  2

  	
   

  	
  80 LTO Tapes

  	
   

  

Test Environment:

Servers

 

	
  Type

  	
   

  	
  CPU #

  	
   

  	
  RAM (GB)

  	
   

  
	
  SF
  V880

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  SF
  V880

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  SF
  V880

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  SF V880

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  SF
  V880

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  SF
  V480

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  SF
  V480

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  SF V480

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  SF V480

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  SF V480

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  SF V480

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  SF
  V480

  	
   

  	
  2

  	
   

  	
  4

  	
   

  

 

Workstations

 

	
  Type

  	
   

  	
  CPU #

  	
   

  
	
  SB 2000

  	
   

  	
  2

  	
   

  
	
  SB2000

  	
   

  	
  2

  	
   

  

 

Storage Device

 

	
  Type

  	
   

  	
  Disk (TB)

  	
   

  
	
  HDS
  Thunder 9570

  	
   

  	
  5,3

  	
   

  
	
   

  	
   

  	
   

  	
   

  

 

34

 

Backup Device

 

	
  Type

  	
   

  	
  No. LTO Devices

  	
   

  	
  No. Tapes

  	
   

  
	
  LT
  180

  	
   

  	
  4

  	
   

  	
  180 LTO2
  Tapes

  	
   

  
	
  L80

  	
   

  	
  2

  	
   

  	
  80 LTO Tapes

  	
   

  

 

Integration Environment:

 

Servers

 

	
  Type

  	
   

  	
  CPU #

  	
   

  	
  RAM (GB)

  	
   

  
	
  V280

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  V280

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  V280

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  V280

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  V280

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  V280

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  V280

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  V280

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  V280

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  V280

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  V280

  	
   

  	
  2

  	
   

  	
  4

  	
   

  

 

Workstations

 

	
  Type

  	
   

  	
  CPU #

  	
   

  
	
  SB 2000

  	
   

  	
  2

  	
   

  
	
  SB2000

  	
   

  	
  2

  	
   

  

 

Storage Device

 

	
  Type

  	
   

  	
  Disk (TB)

  	
   

  
	
  HDS Thunder 9570

  	
   

  	
  1,3

  	
   

  

 

Backup Device

 

	
  Type

  	
   

  	
  No. LTO Devices

  	
   

  	
  No. Tapes

  	
   

  
	
  LT 25

  	
   

  	
  1

  	
   

  	
  50 LTO Tapes

  	
   

  

 

35

 

Disaster Recovery Equipment(1):

 

Disaster Recovery Equipment:

 

	
  Type

  	
   

  	
  #

  
	
  IPS3300 bundle with IPS 3300
  base unit including 2 wire-speed TCP ports, redundant power supplies.

  	
   

  	
  2

  
	
  8x 1.25Gb/s Switches,
  Multimode GBIC suitable for FC and GE - for IPS3300

  	
   

  	
  2 for each HDS and 2 for
  each router per location

  

 

ALTERNATIVE II:

 

The
alternative Hardware Equipment preferred by Inmarsat and currently being discussed
by the Contractor is listed in the following tables.

 

Operating Environment:

 

Servers

 

	
  Type

  	
   

  	
  CPU #

  	
   

  	
  RAM (GB)

  	
   

  
	
  SF V1280

  	
   

  	
  8

  	
   

  	
  16

  	
   

  
	
  SF V1280

  	
   

  	
  8

  	
   

  	
  16

  	
   

  
	
  SF V1280

  	
   

  	
  8

  	
   

  	
  16

  	
   

  
	
  SF V1280

  	
   

  	
  8

  	
   

  	
  16

  	
   

  
	
  SF V1280

  	
   

  	
  8

  	
   

  	
  16

  	
   

  
	
  SF V1280

  	
   

  	
  8

  	
   

  	
  16

  	
   

  
	
  SF V1280

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  SF V880

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  SF V480

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  SF V480

  	
   

  	
  4

  	
   

  	
  8

  	
   

  

 

Workstations

 

	
  Type

  	
   

  	
  CPU #

  	
   

  
	
  SB 150

  	
   

  	
  1

  	
   

  
	
  SB150

  	
   

  	
  1

  	
   

  

 

Storage Device

 

	
  Type

  	
   

  	
  Disk (TB)

  	
   

  
	
  HDS  9970

  	
   

  	
  6,0

  	
   

  

 

(1) This equipment will not be delivered as
part of this contract.

 

36

 

Backup Device

 

	
  Type

  	
   

  	
  No. LTO Devices

  	
   

  
	
  LT 180

  	
   

  	
  4 

  	
   

  
	
  L80

  	
   

  	
  2

  	
   

  

 

Test Environment:

 

Servers

 

	
  Type

  	
   

  	
  CPU #

  	
   

  	
  RAM (GB)

  	
   

  
	
  SF V1280

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  SF V1280

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  SF V1280

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  SF V1280

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  SF V1280

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  SF V1280

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  SF V1280

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  SF V880

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  SF V480

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  SF V480

  	
   

  	
  2

  	
   

  	
  4

  	
   

  

 

Workstations

 

	
  Type

  	
   

  	
  CPU #

  	
   

  
	
  SB 150

  	
   

  	
  1

  	
   

  
	
  SB150

  	
   

  	
  1

  	
   

  

 

Storage Device

 

	
  Type

  	
   

  	
  Disk (TB)

  	
   

  
	
  HDS 9970

  	
   

  	
  6,0

  	
   

  

 

Backup Device

 

	
  Type

  	
   

  	
  No. LTO Devices

  	
   

  
	
  LT 180

  	
   

  	
  4 

  	
   

  
	
  L80

  	
   

  	
  2

  	
   

  

 

37

 

 

Integration Environment:

 

Servers

 

	
  Type

  	
   

  	
  CPU #

  	
   

  	
  RAM (GB)

  	
   

  
	
  V480

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  V480

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  V480

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  V480

  	
   

  	
  4

  	
   

  	
  8

  	
   

  
	
  V280

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  V280

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  V280

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  V280

  	
   

  	
  2

  	
   

  	
  4

  	
   

  
	
  V280

  	
   

  	
  2

  	
   

  	
  4

  	
   

  

 

Workstations

 

	
  Type

  	
   

  	
  CPU #

  	
   

  
	
  SB 150

  	
   

  	
  1

  	
   

  
	
  SB150

  	
   

  	
  1

  	
   

  

 

Storage Device

 

	
  Type

  	
   

  	
  Disk (TB)

  	
   

  
	
  HDS 9570

  	
   

  	
  1,5

  	
   

  

 

Backup Device

 

	
  Type

  	
   

  	
  No. LTO Devices

  	
   

  
	
  LT 25

  	
   

  	
  1

  	
   

  

 

Disaster Recovery Equipment(2):

 

The equipment for Disaster Recovery can be
provided when all required information from Inmarsat is available.

 

(2) This equipment will not be delivered as
part of this contract.

 

38

 

	
  SCHEDULE 4

  	
   

  	
  PROJECT PLAN

  

 

BGAN BSS
Overall Project Plan

 

[***]

 

 

39

 

Note: This
project plan is an initial plan and will be superseded by the PMP as defined in
SCHEDULE 1 - Statement of Work.

 

Danet
and Sub-Contractor’s Resource Plan

 

[***]

 

 

40

 

	
  SCHEDULE 5

  	
   

  	
  STAFF & REPRESENTATIVES

  

 

Contractor Staff (“Personnel”)

 

	
  Contract
  Representative

  	
   

  	
  Jordi
  Vilardell

  
	
   

  	
   

  	
   

  
	
  Project
  Manager

  	
   

  	
  Horst
  Schmitt

  
	
   

  	
   

  	
   

  
	
  Commercial
  Manager

  	
   

  	
  Jordi
  Vilardell

  
	
   

  	
   

  	
   

  
	
  Architect
  and Deputy of PM

  	
   

  	
  Andreas
  Klinger

  
	
   

  	
   

  	
   

  
	
  Test Manager

  	
   

  	
  Rüdiger
  Felger

  
	
   

  	
   

  	
   

  
	
  Project
  Office

  	
   

  	
  Thorsten
  Kronemann

  
	
   

  	
   

  	
  Frank Heinz

  
	
   

  	
   

  	
  Stephan Wegscheider

  
	
   

  	
   

  	
  Wolfgang Diener

  

 

Teams:

 

[***]

 

Inmarsat Personnel

 

	
  Project Manager:

  	
   

  	
  Jean Marie
  Fabry

  
	
   

  	
   

  	
   

  
	
  Contract
  Manager:

  	
   

  	
  Mike Day

  
	
   

  	
   

  	
   

  
	
  Technical
  Teams:

  	
   

  	
   

  

 

	
  Implementation:

  	
   

  	
  Jean Marie
  Fabry (Team Representative)

  
	
   

  	
   

  	
  Fraser
  Gumery

  
	
   

  	
   

  	
  Fred Lim

  
	
   

  	
   

  	
   

  
	
  IT Operations:

  	
   

  	
  Pete Smith
  (Team Representative)

  
	
   

  	
   

  	
  John
  Fitzpatrick

  
	
   

  	
   

  	
  Kevin
  Kavanagh

  
	
   

  	
   

  	
  Kam Hunjan

  

 

User Teams:

 

	
  Customer Care

  	
   

  	
  Lesley Kelly
  (Team Representative)

  
	
   

  	
   

  	
  Adrian
  Woodrough

  
	
   

  	
   

  	
  Sandie
  Massie

  
	
   

  	
   

  	
   

  
	
  BGAN
  Commercial

  	
   

  	
  Graeme
  Gordan (Team Representative)

  
	
   

  	
   

  	
   

  
	
  Billing

  	
   

  	
  Richard
  Milne (Team Representative)

  
	
   

  	
   

  	
  Michelle
  Taylor

  
	
   

  	
   

  	
  Laurie
  Harper (Contractor)

  

 

 

41

 

	
  SCHEDULE 6

  	
   

  	
  THE PRICE

  

 

Fixed Price for Contract:

 

The fixed and firm price for the provision
of the Work (including warranty) shall be

 

[***]      (*** US Dollars)

 

Option Prices:

 

Where applicable the following prices shall be agreed for
options, these options may be implemented at the sole discretion of Inmarsat:

 

	
  Option

  	
   

  	
  Agreed Price (US$)

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Fraud

  	
   

  	
  [***] (see
  note

  	
  )

  
	
  Infovista

  	
   

  	
  [***] (see
  note

  	
  )

  

 

Note:

 

The above prices remain valid until 31st of July
2003. This is the maximum price payable by Inmarsat. Danet shall use reasonable
endeavours with Inmarsat’s assistance to reduce this price further. Any cost
reductions will be passed to Inmarsat.

 

Maintenance Costs:

 

Based on the system being the same as that implemented by
the Contractor at Final Acceptance the annual maintenance applicable after the
expiry of the Warranty period shall be charged at:

 

[***] per annum (valid until 2008).

 

In the event that both parties agree that the system has
changed considerably the above figure will act as an indicative figure for the
purposes of agreeing the annual maintenance cost.

 

Hourly / Daily Rates for future work:

 

The following day rates shall be used for the purposes of
calculating future pieces of work undertaken by the Contractor, and in the
event that the provisions of clause 11.10. are applied.

 

[***] day

 

The above rates are based on a professional 8 hour day.

 

The above rates remain valid until the BGAN BSS Final
Acceptance. Thereafter the Hourly / Daily Rates will become subject to an
annual update to be agreed with Inmarsat.

 

 

42

 

Payment Plan:

 

The Contractor shall be paid subject to Inmarsat’s
acceptance of each relevant Milestone as per Article 6 - Error! Reference source not found. as per
the following payment plan:

 

PAYMENT
PLAN

 

	
  Milestones

  	
   

  	
  % of FFP

  	
   

  	
  US$

  	
   

  	
  Month Due

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Purchase
  of development software and hardware

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  
	
  PDR

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  
	
  FDR

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  
	
  CN
  Integration

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  
	
  SIT

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  
	
  Hardware
  shipment

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  
	
  FAT

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  
	
  SAT

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  
	
  Migration
  dry run

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  
	
  Final
  Acceptance

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  
	
  Stability
  Verification Period

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  
	
  Retention
  Payment 1

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  
	
  Retention
  Payment 2

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  
	
  Retention
  Payment 3

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  
	
  Retention
  Payment 4

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  

 

Liquidated Damages:

 

The following
Liquidated Damages shall be applied in the event that the provisions of Article
10 - are invoked by Inmarsat based on Final Acceptance:

 

0.05%
of the Fixed Price for Contract per day late upto a maximum of 5% of the
contract value

 

Escrow Costs:

 

The following is an overview of available pricing information for costs
that would apply in the event that either party requests an Escrow Agreement is
set up:

 

	
  Software Package

  	
   

  	
  Set up Cost

  	
   

  	
  Annual cost

  	
   

  
	
  [***]

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  
	
  [***]

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  
	
  [***]

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  
	
  [***]

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  
	
  [***]

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  

 

For the
avoidance of doubt, the actual pricing when a party request a specific Escrow
Agreement may differ from the above figures.

 

 

43

 

Price Breakdown (For information purposes):

 

	
  Area

  	
   

  	
  Cost

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Software
  Licenses

  	
   

  	
  [***]

  	
   

  
	
  Contractor
  Professional Services

  	
   

  	
  [***]

  	
   

  
	
  Third
  Party Professional Services

  	
   

  	
  [***]

  	
   

  
	
  Hardware
  (inc related software and third party services)

  	
   

  	
  [***]

  	
   

  
	
  Travel

  	
   

  	
  [***]

  	
   

  
	
  Training

  	
   

  	
  [***]

  	
   

  
	
  Warranty

  	
   

  	
  [***]

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Total

  	
   

  	
  [***]

  	
   

  

 

 

44

 

	
  SCHEDULE 7

  	
   

  	
  STORAGE MEDIA & ESCROW
  PROVISIONS

  

 

Storage Media

 

The Contractor shall install the Programs directly
onto the provided hardware at Inmarsat’s site (or prior to delivery of the
hardware). Any Programs to be delivered separately shall be delivered on CD
Rom.

 

Escrow

 

The Contractor
shall ensure that Inmarsat, or the Contractor on Inmarsat’s behalf, has the
right to enter into an Escrow Agreement for all or some of the Programs if
either party deems it necessary.

 

The costs for
entering into these Escrow Agreements are defined in SCHEDULE 6 - The Price.
For the avoidance of doubt the costs shall be borne by the requesting party.

 

The Contractor
shall ensure that any Escrow agreements are kept up to date including updated
source code from patches and upgrades as well as all related documentation.

 

45

 

	
  SCHEDULE 8

  	
   

  	
  SUB-CONTRACTS

  

 

Key Sub-Contractors

 

	
  Area:

  	
   

  	
  Sub-Contractor:

  	
   

  
	
  Billing

  	
   

  	
  [***]

  	
   

  
	
  CRM

  	
   

  	
  [***]

  	
   

  
	
  Mediation

  	
   

  	
  [***]

  	
   

  
	
  DPI

  	
   

  	
  [***]

  	
   

  
	
  EAI

  	
   

  	
  [***]

  	
   

  
	
  Data
  Warehouse (DWH)

  	
   

  	
  [***]

  	
   

  

 

Key personnel from sub-contractors

 

	
  ADC

  	
   

  	
  [***]

  	
   

  
	
  Tertio

  	
   

  	
  [***]

  	
   

  
	
  Peoplesoft

  	
   

  	
  [***]

  	
   

  
	
  Vitria

  	
   

  	
  [***]

  	
   

  
	
  DWH

  	
   

  	
  [***]

  	
   

  

 

 

46

 

	
  SCHEDULE 9

  	
   

  	
  PERFORMANCE BOND

  

 

(Not used)

 

47

 

	
  SCHEDULE 10

  	
   

  	
  SHAREHOLDER GUARANTEE

  

 

(Not used)

 

48

 

SCHEDULE 11     WARRANTY &
MAINTENANCE SUPPORT CONTRACT

 

To be finally agreed between both parties and included
within one calendar month from EDC

 

This Schedule 11 details the actions and liabilities
for the Contractor during both the Warranty Period and any subsequent period of
Support & Maintenance. Upon completion of the Warranty period this Schedule
shall be defined as a Support & Maintenance Agreement.

 

Article 1                Purpose and Scope

 

1.1           Warranty Support

 

In accordance to Article
14 of the main contract the Contractor shall provide warranty and support on
the BGAN-BSS segment for a period of 24 months after BGAN-BSS Final Acceptance
by Inmarsat.

 

The support to be provided
and the procedures to be followed in the event of equipment/system problems are
described in Article 2 hereof.

 

Warranty and support
provided by the Contractor shall cover all hardware, firmware, software and
documentation provided within the scope of the BGAN BSS contract.

 

1.2           Maintenance Support

 

In accordance to Article
19 of the main contract the Contractor shall provide additional maintenance
support after warranty subject to an annual renewable maintenance contract
being authorised and for a period of up to five years following the warranty
period warranty and support on the BGAN-BSS segment.. The support to be
provided and the procedures to be followed in the event of equipment/system
problems are described in Article 3 hereof.

 

1.3           Warranty & Maintenance Plan

 

The Contractor shall issue a Warranty and Maintenance
Plan (WMP) as part of the deliverables detailed in Schedule 2 – Statement of
Work. This Warranty and Maintenance Plan shall detail the services and support
to be provided during the Warranty and Maintenance phases.

 

Article 2                Support during the Warranty Period

 

2.1           Problem Fixing

 

a)                                      For each of the problems detected, Inmarsat shall issue a formal
problem report including a detailed problem description and a problem
classification according to the following definition:

 

i)              Priority
1 Problems (P1)

 

These are critical problems (i.e. requiring immediate assistance),
whereby the BGAN-BSS system is suffering from a significant reduction in
capacity, reliability or service quality. In this situation Inmarsat is unable
to perform functions or services for which the system was designed.

 

ii)             Priority
2 Problems (P2)

 

These are non-critical problems (i.e do not require immediate
assistance). In this situation Inmarsat is able to perform the functions or
services, but the function or service has a significant reduction in capacity,
reliability or quality.

 

49

 

iii)            Priority
3 Problems (P3)

 

These are non-critical problems that do not fall into the above
categories. In this situation, no revenue is lost.

 

b)                                     The Contractor shall fix or amend the Programs to ensure that the
BGAN-BSS continues to work according to the Technical Specifications and
Documentation.

 

c)                                      At this the Contractor shall ensure the following lead times:

 

	
  Priority

  	
   

  	
  First Qualified Response

  	
   

  	
  Resolution schedule:

  
	
  1

  	
   

  	
  30
  min after the initial call by Inmarsat

  	
   

  	
  Research
  and fixing with reasonable efforts without undue delay.  The Contractor shall use best
  endeavours to provide a “patch” or an agreed work around within [***] of the
  initial notification unless otherwise agreed.  Shipment of a formal release containing the formal
  resolution of the P1 problem in Contractor-developed programs within three
  (3) months of the notification.

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  2

  	
   

  	
  within
  one day

  	
   

  	
  The Contractor shall use
  best endeavours to provide a “patch” within [***] of the initial notification
  unless otherwise agreed  Shipment
  of a formal release containing
  the formal resolution of the P2 problem in Contractor-developed programs
  within [***] of the notification..

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  3

  	
   

  	
  within
  one week

  	
   

  	
  Within
  a reasonable time.

  

 

2.2           Consultation Support

 

a)             On-call
technical telephone support

 

The Contractor
shall provide an on-call technical telephone support for the BGAN BSS. The person
for the telephone support shall have the needed skills and system knowledge to
provide. This on-call telephone support shall include diagnostic assistance,
clarification of alarms and advice on hardware and system management,
Assistance with the interpretation of hardware and system problems, technical
advice.

 

The On-call technical telephone support shall be available during normal working
hours defined as 09:00am to 05:00pm GMT Monday to Friday, except public
holidays.

 

b)            On-site
support

 

i)                                         The Contractor shall provide one on-site resource for the first
[***] of the warranty contract, renewable in period of [***] afterwards at
Inmarsat’s cost at the agreed rate.

 

ii)                                      The Contractor shall provide a “pool” of support days included in
the cost of the warranty. This pool shall consist of [***] man days and shall
be called off and agreed with Inmarsat.

 

2.3           Third-Party delivered software

 

In accordance to Article
2.1 – Problem Fixing the Contractor shall provide formal releases containing
the formal resolution of the P1 and P2 problem in Contractor-developed programs
within [***] of the notification.

 

The Contractor shall  use best endeavours to  provide Third-party software updates
containing the formal resolution of the P1 and P2 problems in Third-Party delivered software as soon as they become available and unless
otherwise agreed.

 

 

50

 

Inmarsat has the right to
receive new software releases when provided by the Third-Party
product
vendors. The integration and regression testing of new software releases, not
used as patches or solutions to a problem with the BGAN BSS, during the
warranty and maintenance period shall be ordered by Inmarsat separately by a
Change Request. In the event that an upgrade or new release is used as a patch
or solution to a BGAN BSS problem then the Contractor shall undertake
integration and regression testing at no extra cost to Inmarsat.

 

2.4           Warranty and Support Procedures

 

The
Contractor shall establish Warranty and support procedures according to
Schedule 1 – Statement of Work.

 

Article 3                Support during the Maintenance Period (Option)

 

1.1           Maintenance and Support Procedures

 

The
Contractor shall establish Maintenance and support procedures according to
Schedule 1 – Statement of Work.

 

1.2           BGAN-BSS Enhancements

 

If
requested by Inmarsat, the Contractor shall perform enhancements to the
BGAN-BSS during the maintenance period. This enhancements shall be mutually
agreed between Inmarsat and the Contractor and will be subject to the formal
change procedure as described within Article 11 of the main contract.

 

51

 

SCHEDULE 12      LICENCE ARRANGEMENTS

 

The Contractor shall arrange the following licences
and deliver all necessary documentation to the Inmarsat Responsible Officer at
the point at which title is transferred as per Article 17 - Title and
Assumption of Risk.

 

	
  Area

  	
   

  	
  Licensor

  	
   

  	
  Danet

  Product

  	
   

  	
  Type of licences

  	
   

  	
  No of licences

  
	
  Billing

  	
   

  	
  [***](3) (Germany)

  	
   

  	
  ADC Singl.eView v5.0

  	
   

  	
  Per Subscriber

  	
   

  	
  [***]

  
	
  CRM

  	
   

  	
  [***] (USA)

  	
   

  	
  PeopleSoft v8.8

  	
   

  	
  Company licence(4)

  	
   

  	
  [***]

  
	
  Mediation

  	
   

  	
  [***] (UK)

  	
   

  	
  Tertio Evident v4.1

  	
   

  	
  Per Subscriber(5)

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  Tertio Provident v4.1

  	
   

  	
  Per Subscriber(5)

  	
   

  	
  [***]

  
	
  DPI Production Environment

  	
   

  	
  [***] (USA)

  	
   

  	
  BusinessWare B2Bi Hub Server v2.0

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare B2Bi Express Partner Server v2.0

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  Advanced XML Transformer v2.0

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare Transformer v2.0

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
  DPI Test Environment

  	
   

  	
  [***] (USA)

  	
   

  	
  BusinessWare B2Bi Hub Server v2.0

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare B2Bi Express Partner Server v2.0

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  Advanced XML Transformer v2.0

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare Transformer v2.0

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
  DPI Fail Over

  	
   

  	
  [***] (USA)

  	
   

  	
  BusinessWare B2Bi Hub Server v2.0

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare B2Bi Express Partner Server v2.0

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  Advanced XML Transformer v2.0

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare Transformer v2.0

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
  EAI  Production environment

  	
   

  	
  [***] (USA)

  	
   

  	
  BusinessWare Server v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare
  Communicator v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare Automator
  v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare Analyzer
  v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare
  Administrator Seat v4.1

  	
   

  	
  Per seat

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare Transformer
  v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare Spreadsheet
  Transformer v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  Business Cockpit v2.0

  	
   

  	
  Per server

  	
   

  	
  [***]

  

 

(3)    ADC
Singl.eView v5.0 is sub licenced from the Contractor.

(4)    limited
to 700,000 subscribers

(5)    The
Tertio licence is also limited to the number of types of agents—initial licence
is for 2 types—SOG and Billing Gateway.

 

 

52

 

	
  Area

  	
   

  	
  Licensor

  	
   

  	
  Danet

  Product

  	
   

  	
  Type of licences

  	
   

  	
  No of licences

  
	
  EAI Test Environment

  	
   

  	
  [***] (USA)

  	
   

  	
  BusinessWare Server v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare
  Communicator v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare Automator
  v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare Analyzer
  v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare
  Administrator Seat v4.1

  	
   

  	
  Per seat

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare Transformer
  v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare Spreadsheet
  Transformer v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  Business Cockpit v2.0

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
  EAI Fail Over 1

  	
   

  	
  [***] (USA)

  	
   

  	
  BusinessWare Server v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare
  Communicator v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare Automator
  v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare Analyzer
  v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare
  Administrator Seat v4.1

  	
   

  	
  Per seat

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare Transformer
  v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare Spreadsheet
  Transformer v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  Business Cockpit v2.0

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
  [***]

  	
   

  	
  [***] (USA)

  	
   

  	
  BusinessWare Server v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare
  Communicator v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare Automator
  v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare Analyzer
  v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare
  Administrator Seat v4.1

  	
   

  	
  Per seat

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare Transformer
  v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  BusinessWare Spreadsheet
  Transformer v4.1

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  	
   

  	
  Business Cockpit v2.0

  	
   

  	
  Per server

  	
   

  	
  [***]

  
	
  EAI/DPI
  Development Environment

  	
   

  	
  [***] (USA)

  	
   

  	
  Development Kit 5 seats

  	
   

  	
  Per 5 seats

  	
   

  	
  [***]

  
	
  Data Warehouse

  	
   

  	
  [***] (France)

  	
   

  	
  BO Data Integrator v6

  	
   

  	
  Per 4 CPUs

  	
   

  	
  [***]

  
	
  Document Server

  	
   

  	
  [***] (Germany)

  	
   

  	
  Danet DSS v2.4

  	
   

  	
  Per CPU

  	
   

  	
  [***]

  
	
  Data Base

  	
   

  	
  [***]

  	
   

  	
  Oracle
  8.x or higher

  	
   

  	
  Per CPU

  	
   

  	
  [***]

  

 

In addition all Inmarsat documentation provided to the
Contractor for the purposes of the Work shall be deemed to be Inmarsat
Background and Inmarsat shall be the Licensor. 
Contractor documentation provided by the Contractor for the purposes of
the Work shall be deemed to be Contractor Background and the Contractor shall
be the Licensor.

 

 

53

 

The following arrangements have been agreed for
purchasing further licences:

 

	
  Licensor

  	
   

  	
  Upgrade cost

  	
   

  	
  Validity Period

  
	
  [***]

  	
   

  	
  For each [***] growth in subscribers in the
  Peoplesoft system Inmarsat will pay a [***] charge based on the base licence
  [***]

  	
   

  	
  Open ended

  
	
  [***]

  	
   

  	
  For each additional [***] subscribers Inmarsat shall
  be charged an additional [***]

  	
   

  	
  TBA

  
	
   

  	
   

  	
  For each additional agent type Inmarsat will be
  charged [***](6)

  	
   

  	
  N/A

  
	
  [***]

  	
   

  	
  For each additional server added Inmarsat will be
  charged(7) a set fee not to exceed an agreed fee (to be agreed within one
  month of the signature of this Contract)

  	
   

  	
  N/A

  
	
  [***]

  	
   

  	
  For additional [***] subscribers added to the [***]
  Subscriber Base, Inmarsat will be charged [***]

  	
   

  	
  31 Dec 2004

  
	
   

  	
   

  	
  For additional [***] subscribers added to the [***]
  Subscriber Base, Inmarsat will be charged [***].

  	
   

  	
  31 Dec 2004

  
	
  [***]

  	
   

  	
  Included in the rows above (Danet ADC)

  	
   

  	
  31 Dec 2004

  
	
  [***]

  	
   

  	
  For each additional 4 CPUs(8) [***] will be charged

  	
   

  	
  TBA

  
	
   

  	
   

  	
  BO Application Interface for
  SAP R/3 (or others): [***] per Data Integrator Enterprise

  	
   

  	
  TBA

  

 

(6)                                  It was agreed that Tertio would provide a range of prices for new
agents with some specific example prices. 
As previously stated Tertio agent licences would normally be in the
range from [***] Euros dependent upon the network element type.  Any requirement for services &
configuration work would incur an additional cost.  It would be misleading to provide average
prices or a complete list for all potential agents since the amount of work
required to add a new agent will depend on a number of points such as version
& specification.  

(7)                                  The price for licences for additional servers depends upon the type
of licence; information is only available after more detailed analysis 

(8)                                  Cost for Support and Updates/Upgrades to be added:

Support and Updates/Upgrades Data Integrator Enterprise: [***] per Year

Support and Updates/Upgrades BO Application Interface: [***] per Year

 

 

54

 

SCHEDULE 13      CHANGE NOTICE FORMAT

 

	
  

  	
  CONTRACT CHANGE NOTICE

  
	
  PROJECT             BGAN BSS

  	
  CCN NO.

  	
  DATE

  
	
  CONTRACT        INM-CO/03-TBA

  	
   

  	
  DD/MM/YY

  
	
  (1) TITLE OF
  CHANGE      

  
	
  (2) DESCRIPTION
  OF CHANGE

  

  	
  (3) RECOMMENDED INTRODUCTION POINT

  DD/MM/YY

  
	
  (4) DOCUMENTS
  AFFECTED

  
	
   

  	
   

  
	
  (5) REASON FOR CHANGE

  
	
  (6) RELATED
  FACTORS

  
	
  FACTOR

  	
  Y

  	
  N

  	
  FACTOR

  	
  Y

  	
  N

  	
  FACTOR

  	
  Y

  	
  N

  
	
  Performance

  	
   

  	
   

  	
  Testing

  	
   

  	
   

  	
  Other factors – 

  	
   

  	
   

  
	
  Reliability

  	
   

  	
   

  	
  Materials and processes

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Interface

  	
   

  	
   

  	
  Spare parts

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Weight

  	
   

  	
   

  	
  Agency furnished
  equipment

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Dimensions

  	
   

  	
   

  	
  Packaging

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  (7) ESTIMATED
  INFLUENCES ON CONTRACT PROVISIONS

  
	
  1. TOTAL PRICE INFLUENCE        

  
	
  TOTAL HOURS

  	
  LABOUR COSTS

  	
  MATERIALS

  	
  TAXES

  	
  OTHER COSTS

  	
  TOTAL COSTS

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  2. SCHEDULE INFLUENCE

  
	
  PHASE 1 DELIVERY

  	
  PHASE 2 DELIVERY

  
	
  3.
  INFLUENCE ON OTHER PROVISIONS

  
	
  CONTRACTOR’S SIGNATURES

  	
  INITIATOR

  
	
  PROJECT MANAGER

  	
  DATE:

  	
  INMARSAT  / CONTRACTOR

  
	
  CONTRACT MANAGER

  	
  DATE:

  	
  DATE:  DD/MM/YY

  
	
  DATE OF REJECTION

  	
  DATE OF APPROVAL

  	
  INTRODUCTION POINT

  
	
  CUSTOMER’S SIGNATURES

  	
  

  
	
  PROGRAMME MANAGER

  	
  DATE:

  
	
  CONTRACTS MANAGER

  	
  DATE:

  
																	

 

55

 

SCHEDULE 14      AVAILABILITY &
PERFORMANCE AGREEMENT

 

The BGAN BSS shall meet the following requirements in
any operation month :

 

1. Business Process Performance

 

The BGAN BSS shall complete successfully in [***] of
the cases each key Business Process (a maximum of 10 key Business Processes
will be finalized at PDR) within the performance defined in the TOFRS. The
following Business Processes shall be included:

 

1. Provisioning transaction completed within
[***] minutes

2. CDR is distributed to DP within [***]
minutes of receipt at the Mediation Device

3. CDR is rated within [***] minutes of
receipt at the Mediation Device

 

2. BGAN BSS Availability

 

Each individual component of the BGAN BSS (as a whole)
shall be available (up and running)

 

[***] of the time.

 

The components are:

 

[***]

 

3. APA Measurement and Reporting

 

If the BGAN BSS does not meet 1 or 2, the BGAN BSS
shall be considered below the APA.

 

The supplier shall provide an automatic process producing
the report for the defined APA. Inmarsat reserves the right to use other method
to measure the APA e.g robot PC in the event of the measurement system being
unavailable the Inmarsat measurement shall apply.

 

4. APA Exclusions

 

The supplier shall not be responsible for decrease in
performance or unavailability due to :

 

•                  Elements not provided by the BGAN BSS supplier (e.g inter-site
links, network infrastructure, Core Network...)

•                  Inmarsat operator errors

•                  External natural disaster events

•                  Downtime due to components fail-over or planned and pre-agreed
maintenance

 

 

56Exhibit
4.3

 

AMENDED
AND RESTATED STOCKHOLDERS AGREEMENT

 

THIS AMENDED AND RESTATED STOCKHOLDERS AGREEMENT (this
“Agreement”) is made and entered into as of June 3, 2002, by and among
GFI Group Inc., a Delaware corporation (the “Company”), and each of (i) the
stockholders of the Company’s Class B common stock, par value $0.01 per share,
whose names and addresses are set forth on Schedule A attached hereto
(the “Fenics Stockholders”), (ii) the stockholders of the Company’s
Series A Convertible Preferred Stock, par value $0.01 per share, whose names
and addresses are set forth on Schedule B attached hereto (the “Series
A Stockholders”), (iii) the stockholders of the Company’s Series B
Convertible Preferred Stock, par value $0.01 per share, whose names and addresses
are set forth on Schedule C attached hereto (the “Series B
Stockholders”), (iv) the stockholders of the Company’s Series C Redeemable
Convertible Preferred Stock, par value $0.01 per share, whose names and
addresses are set forth on Schedule D attached hereto (the “Series C
Stockholders”), (v) the stockholders of the Company’s Class B common stock,
par value $0.01 per share, whose names and addresses are set forth on Schedule
E attached hereto (the “Class B Common Stockholders”) and (v) the
stockholders of the Company’s Class A common stock, par value $0.01 per share,
whose names and addresses are set forth on Schedule F attached hereto
(the “Class A Common Stockholders” and, together with the Fenics
Stockholders, the Series A Stockholders, the Series B Stockholders, the Series
C Stockholders and the Class B Common Stockholders, the “Stockholders”).

 

RECITALS

 

WHEREAS, the Company’s
authorized capital stock consists of 475,000,000 shares, 400,000,000 of which
are designated as Company common stock (the “Common Stock”), consisting
of 100,000,000 shares of Class A common stock, par value $0.01 per share (“Class
A Common Stock”), and 300,000,000 shares of Class B common stock, par value
$0.01 per share (“Class B Common Stock”), and 75,000,000 of which are designated
as preferred stock, par value $0.01 per share (“Preferred Stock”).

 

WHEREAS, of such 75,000,000
shares of Preferred Stock, 28,000,000 shares have been designated as Series A
Convertible Preferred Stock, par value $0.01 per share (the “Series A Preferred
Stock”), 2,000,000 shares have been designated as Series B Convertible
Preferred Stock, par value $0.01 per share (the “Series B Preferred Stock”)
and 35,373,704 shares have been designated as Series C Redeemable Convertible
Preferred Stock, par value $0.01 per share (the “Series C Preferred Stock”).

 

WHEREAS, as of the date
hereof, after giving effect to this Agreement, 55,991,541 shares of Class A
Common Stock, 96,454,332 shares of Class B Common Stock, 27,000,000 shares of
Series A Preferred Stock, 1,700,000 shares of Series B Preferred Stock and
35,373,704 shares of Series C Preferred Stock will be issued and outstanding.

 

WHEREAS, the Company, the
Class A Common Stockholders, the Class B Common Stockholders, the Fenics
Stockholders, the Series A Stockholders and the Series B Stockholders (the
“Current Stockholders”) entered into a Stockholders Agreement, dated as of
November 30, 2001 (the “Original Stockholders Agreement”), which superseded the
terms of all

 

 

prior agreements among such parties with
respect to the subject matter of thereof, including, without limitation, (i)
the Series A Shareholder Agreement, dated as of March 10, 2000, between GFInet
inc. and the shareholders named therein, (ii) the Series B Shareholder
Agreement, dated as of June 1, 2000, between GFInet inc. and the shareholders
named therein or (ii) the Shareholders Agreement dated as of February 28, 2001,
between GFInet inc. and the shareholders named therein.

 

WHEREAS, in connection with
the consummation of the transactions contemplated by the Preferred Stock
Purchase Agreement among the Series C Stockholders and the Company dated of
even date herewith (the “Series C Purchase Agreement”), the Company, the
Current Stockholders and the Series C Stockholders have agreed to enter into
this Agreement, which amends and restates the Original Stockholders Agreement
and supercedes the Original Stockholders Agreement and all prior agreements
among the parties, in order to provide for certain transfer restrictions in
respect of the Shares (as hereinafter defined) of the Company’s capital stock,
avoid dissension among the Stockholders, prevent the transfer of shares of
Common Stock to third parties which may obstruct the orderly development and
management of the Company’s business and otherwise to make provisions for the
future management of the Company in accordance with the particular wishes of
the parties hereto.

 

AGREEMENT

 

In consideration of the
premises and the mutual covenants and conditions set forth herein, and for
other good and valuable consideration, the receipt and sufficiency of which are
hereby acknowledged, the parties hereto agree as follows:

 

ARTICLE I

 

DEFINITIONS

 

As used in this Agreement,
the following terms have the following meanings:

 

“Adam” means Michael Adam,
an individual residing in Stewarton, Ayrshire, Scotland.

 

“Advent” means Advent
International Corporation, a Delaware corporation.

 

“Advent Stockholder” means
any investment fund that is an Affiliate of Advent or for which Advent is the
investment advisor (with full authority to bind).

 

“Affiliate” means, with
regard to any Person, any other Person which, directly or indirectly controls,
is controlled by, or is under common control with, such Person, and, with
respect to any Person who is an individual, the spouse, ancestors and
descendants (lineal or by marriage) thereof, or any trust(s) for the exclusive
benefit of one or more of such individuals; provided, however, that no
Stockholder shall be deemed an Affiliate of any other Stockholder solely by
reason of any investment in the Company. “Control” (including, with correlative
meaning, the terms “controlled by” and “under common control with”), as used
with respect to any Person, means the possession, directly or indirectly, of
the power to direct or cause the

 

2

 

direction
of the management and policies of such Person, whether through the ownership of
voting securities, by contract or otherwise.

 

“Bankruptcy Event” means,
with respect to any Person, the filing of a petition in bankruptcy by or
against that Person, or an assignment by that Person for the benefit of
creditors, or the commencement of any proceeding under any act of Congress or
governmental authority for the relief of debtors seeking the relief or
readjustment of indebtedness either through reorganization, composition,
extension or otherwise, or in the case of a Person that is a business entity,
upon the voluntary or involuntary dissolution of that Person.

 

“Board of Directors” means
the Board of Directors of the Company.

 

“Business Day” means any day
other than a Saturday, Sunday or other day on which banks are authorized or
required to close in New York, New York.

 

“Certificate of
Incorporation” means the Amended and Restated Certificate of Incorporation of
the Company, as filed with the Delaware Secretary of State on November 21,
2001, including, without limitation, any certificate of designations filed
therewith relating to any class or series of capital stock of the Company, as
further amended or supplement from time to time in accordance with the terms
thereof.

 

“Employment Termination
Event” means (a) the termination by the Company of a Fenics Stockholder’s
employment, if any, with the Company or any of its subsidiaries “for cause” (as
defined in such Fenics Stockholder’s employment agreement, as in effect on the
date hereof, with the Company or any of its subsidiaries or, to the extent no
written employment agreement exists on the date hereof, “for cause” or “gross
misconduct” as applicable, shall be determined in good faith by the Board of
Directors) or (b) a Fenics Stockholder’s willful resignation from employment,
if any, with the Company or any of its subsidiaries without “good reason” (as
defined in such Fenics Stockholder’s employment agreement, as in effect on the
date hereof, with the Company or any of its subsidiaries or, to the extent no
written employment agreement exists on the date hereof, as defined in good
faith by the Board of Directors) where such Fenics Stockholder is in breach of
or subsequently breaches a Restrictive Covenant contained in Article VII hereof
or in his employment agreement, if any, as in effect on the date hereof.

 

“Encumber” means to
mortgage, pledge, lien, hypothecate or otherwise encumber, or agree to encumber
(the result of which is an “Encumbrance”).

 

“Fair Market Value” of the
Company’s Common Stock on a Trading Day means the average of the closing prices
for the Common Stock during the four calendar weeks immediately preceding such
Trading Day, in either case on the principal national securities exchange on
which the Common Stock is listed or admitted to trading or, if the Common Stock
is not listed or admitted to trading on any national securities exchange, but
is traded in the over-the-counter market, the closing sale price of the Common
Stock or, if no sale is publicly reported, the average of the closing bid and
asked quotations for the Common Stock, as reported by the National Association
of Securities Dealers Automated Quotation System (“NASDAQ”) or any comparable
system or, if the Common Stock is not listed on NASDAQ or a comparable

 

3

 

system, the closing sale price of the Common Stock or, if no sale is
publicly reported, the average of the closing bid and asked prices, as
furnished by two members of the National Association of Securities Dealers,
Inc. who make a market in the Common Stock selected from time to time by the
Company for that purpose. In addition, for purposes of this definition, a
“Trading Day” shall mean, if the Common Stock is listed on any national
securities exchange, a Business Day during which such exchange was open for
trading and at least one trade of Common Stock was effected on such exchange on
such Business Day, or, if the Common Stock is not listed on any national
securities exchange but is traded in the over-the-counter market, a Business
Day during which the over-the-counter market was open for trading and at least
one “eligible dealer” quoted both a bid and asked price for the Common Stock.
An “eligible dealer” for any day shall include any broker-dealer who quoted
both a bid and asked price for such day, but shall not include any
broker-dealer who quoted only a bid or only an asked price for such day. In the
event the Company’s Common Stock is not publicly traded, the Fair Market Value
of such Common Stock shall be determined by a nationally recognized independent
appraiser selected by the Board of Directors in good faith and reasonably
acceptable to the Stockholders, or in the case where only certain Stockholders’
shares are being appraised, such reasonable acceptance shall only be from those
Stockholders whose shares are being appraised.

 

“Fenics Purchase Agreement”
means the Stock Purchase Agreement, dated as of January 19, 2001, by and among
GFInet inc., each of the Fenics Stockholders and Fenics Limited, as in effect
on the date hereof.

 

“Gamma” means, collectively,
Gamma Fund I LP,  a Delaware
limited partnership, and Gamma GFI LP, a Delaware limited partnership.

 

“Involuntary Transfer” means
any transaction, proceeding or action by or in which any Stockholder shall be
involuntarily deprived or divested of any right, title or interest in or to any
of the Shares, including, without limitation, any seizure under levy of attachment
or execution, Transfer in connection with a Bankruptcy Event or other court
proceeding to a trustee in bankruptcy or receiver or other officer or agent, or
any Transfer to a state or to a public officer or agency pursuant to any
statute pertaining to escheat or abandoned property.

 

“JPI” means Jersey Partners
Inc., a New York corporation.

 

“Material Adverse Effect”
means any circumstances, change in, or effect on either the Company or any of
its subsidiaries or Affiliates, whether individually or taken as a consolidated
whole, which is, or could reasonably be expected in the future to be,
materially adverse to the operations, assets (tangible or intangible),
intellectual property, proprietary technology, know-how, employee
relationships, customer or supplier relationships, market good will, results of
operations, condition (financial or otherwise), of the Company or any of its
subsidiaries or Affiliates, whether individually or taken as a consolidated
whole.

 

“Person” means any
individual, estate, legal representative, trust, partnership, association,
organization, firm, company or corporation, joint venture, any other business
entity, unincorporated or incorporated, any nation or any state or territory
thereof or any public officer, agency, board or instrumentality thereof.

 

4

 

“Reg S Persons” shall mean
each of the Third Graymarsh Trust, The Alexandra Simon 1995 Settlement, the
Michael Adam 2000 Discretionary Settlement (registered in the names of Michael
Adam and John Riches, as owners) and Simon Rockall.

 

“Restrictive Covenant” means
any covenant not to compete, not to solicit employees, customers or suppliers
of goods or services to the Company, or not to disclose confidential
information with respect to the Company or any of its subsidiaries or
Affiliates, including, but in no way limited to, those covenants contained in
Article VII hereof, and any such covenant included in any employment agreement,
stock option agreement, consulting agreement, non-competition agreement,
confidentiality agreement, non-solicitation agreement or any other agreement
entered into by a Stockholder and the Company or any of its subsidiaries or
Affiliates.

 

“Sale of the Company” means:
(i) the sale of all, or substantially all, of the Company’s consolidated assets
in any single transaction or series of related transactions; (ii) the sale of a
majority of the outstanding shares of capital stock of the Company in any
single transaction or series of related transactions; or (iii) any merger or
consolidation of the Company with or into another corporation, unless, after
giving effect to such merger or consolidation, the holders of the Company’s
voting securities (on a fully-diluted basis) immediately prior to the merger or
consolidation own voting securities (on a fully diluted basis) of the surviving
or resulting corporation representing a majority of the ordinary voting power
to elect a majority of the directors of the surviving or resulting corporation.

 

“Securities Act” means the
Securities Act of 1933, as amended, and the rules and regulations promulgated
thereunder.

 

“Series C Designation” means
the Certificate of Designation, Preferences and Rights of Series C Redeemable
Convertible Preferred Stock of the Company.

 

“Series C Issue Price” shall
have the meaning set forth in the Series C Designation.

 

“Shares” means, with respect
to any Stockholder, (i) all or any shares of Common Stock of the Company (or of
any other corporation into or with which the Company may be merged or consolidated,
if immediately following such transaction all of the capital stock of the
surviving or resulting corporation is held by persons who were Stockholders
immediately preceding such transaction) now owned or hereafter acquired by such
Stockholder, (ii) all or any securities exchangeable for or convertible into
shares of Common Stock, and (iii) any options, rights or warrants to acquire
shares of Common Stock, in each case now owned or hereafter acquired by such
Stockholder. Any reference to Shares or to any number of Shares shall be
adjusted upward or downward to reflect any pro rata increase or decrease in the
outstanding Shares by reason of any dividend in Shares, split-up of Shares,
redemption of Shares, combination of Shares into a lesser number of Shares,
recapitalization, reclassification, exchange pursuant to a merger or
consolidation or similar event (if immediately following such transaction all
of the capital stock of the surviving or resulting corporation is held by
persons who were Stockholders immediately preceding such transaction).

 

5

 

“TC” means, collectively,
Thompson Clive Investments plc, an English public limited company, and HSBC
International Trustee Limited re Thompson Clive International, a Jersey Unit
Trust.

 

“3i” means 3i Group plc, an
English public limited company.

 

“Transfer” means to sell,
assign, convey, donate, bequeath, transfer, hypothecate, pledge, encumber,
grant a security interest in or otherwise dispose of (whether by operation of
law or otherwise), or agree to transfer.

 

“Venturion” means Venturion
GFJ LLC, a Delaware limited liability company.

 

ARTICLE II

 

RESTRICTIONS ON TRANSFER OR ENCUMBRANCE

 

Section 2.1. No Transfer
Except as Herein Provided. Except in accordance with and subject to the
provisions of Articles II and III of this Agreement and applicable law, no
Stockholder or legal representative of a Stockholder shall voluntarily Transfer
any Shares or any right, title or interest therein or thereto to a third party without
the prior written consent of the Company. Neither the Shares nor any such
right, title nor interest therein shall be involuntarily Transferred except in
accordance with and subject to the provisions of Article IV of this Agreement
and, with respect to the Fenics Stockholders, the terms of that certain Escrow
Agreement, dated as of February 28, 2001, as amended, by and among Greenberg
Traurig, LLP and the parties named therein (the “Escrow Agreement”). The
Stockholders hereby acknowledge that, neither their Shares, nor any interest
therein may be Transferred unless (1) a registration statement with respect
thereto is effective under the Securities Act and any applicable state
securities or “Blue Sky” laws, or (2) the Company receives an opinion of counsel
to the holder of such securities, which counsel and opinion are reasonably
satisfactory to counsel to the Company, that such securities may be offered,
sold, pledged, assigned or transferred in the manner contemplated without an
effective registration statement under the Securities Act and applicable state
securities or “Blue Sky” laws.

 

Section 2.2.  Limitation on Encumbrances. In
order that the intention of the parties with respect to the Transfer of the
Shares shall not be frustrated, impaired or restricted by any proceeding
resulting from or otherwise in respect of the encumbering of any Shares, except
with the prior written consent the Company, or as otherwise may arise under the
Escrow Agreement, no Stockholder shall at any time Encumber any Shares unless
in connection therewith the person to whom such Shares are Encumbered (the
“Secured Party”) agrees that upon foreclosure (other than foreclosures arising
under the Escrow Agreement) upon such Shares following any default with respect
to the indebtedness or other obligation secured thereby, the Secured Party will
promptly make or obtain from a third party a bona fide offer for such Shares,
and the other Stockholders and the Company shall have the first right to
purchase for cash at the price offered by such third party all of the
Encumbered Shares upon such terms and conditions as if such third party had
made an offer to purchase all of such Shares at such price pursuant to the
provisions of Article III of this Agreement.

 

6

 

Section 2.3. Agreement to
be Bound. Notwithstanding anything to the contrary contained herein, no
Transfer or Encumbrance otherwise permitted or required by this Agreement shall
be permitted and deemed effective if the Company determines, reasonably and in
good faith, that: (i) the proposed transferee is a direct competitor of the
Company; (ii) the proposed Transfer or Encumbrance is violative of federal or
applicable state securities laws; (iii) the proposed Transfer or Encumbrance would
result in the Company or any of its subsidiaries being an “investment company”
within the meaning of the Investment Company Act of 1940, as amended (the “Investment
Company Act”), or result in the Company or any of its subsidiaries being
directly or indirectly controlled by or acting on behalf of any Person which is
an “investment company” within the meaning of the Investment Company Act or
(iv) subject the Company to the reporting requirements of Section 12 of 15(d)
of the United States Securities Exchange Act of 1934, as amended. In addition,
no Transfer or Encumbrance otherwise permitted or required by this Agreement
shall be effective unless and until the proposed transferee shall execute and
deliver to the Company an appropriate instrument satisfactory to the Company in
which such transferee agrees to be bound by this Agreement and to observe and
comply with this Agreement and with all obligations and restrictions imposed on
the Stockholders hereby.

 

Section 2.4. Transfers in
Violation of this Agreement. Transfers and Encumbrances of the Shares may
only be made in strict compliance with all applicable terms of this Agreement,
and any purported Transfer or Encumbrance of Shares that does not so comply
with all applicable provisions of this Agreement shall be void and ineffective,
and the Company shall not recognize or be bound by any such purported Transfer
or Encumbrance and shall not effect any such purported Transfer on the stock
transfer books of the Company.

 

Section 2.5. Regulation S.
Each of the Reg S Persons acknowledges and agrees that, pursuant to the
provisions of Regulation S promulgated pursuant to the Securities Act, their
Shares cannot be sold, assigned, transferred, conveyed, pledged or otherwise
disposed of to any U.S. Person (as that term is defined in Regulation S) or
within the United States of America or its territories or possessions for a
period of one year from and after April 5, 2001, unless such shares are
registered for sale in the United States pursuant to an effective registration
statement under the Securities Act or another exemption from such registration
is available. Each of the Reg S Persons agrees that hedging transactions with
regard to those Shares will not occur unless in compliance with the Securities
Act. Each of the Reg S Persons acknowledges and agrees that the Company shall
be required to refuse to register any transfer of Shares not made in accordance
with applicable U.S. securities laws.

 

ARTICLE III

 

VOLUNTARY TRANSFERS

 

Notwithstanding anything to
the contrary herein, no Transfer of Shares may be made by a Stockholder without
full compliance with the terms and conditions of this Agreement and the Company
shall not, and shall not be required, to recognize any such Transfer of Shares.

 

Section 3.1. Third Party Offer.
If any Stockholder (the “Stockholder Offeree”) receives a “bona fide”
written offer, whether such offer is transmitted to one or more

 

7

 

Stockholders of the Company, (the “Third
Party Offer”) from a potential transferee (the “Third Party Offeror”)
to purchase Shares owned by the Stockholder Offeree and the Stockholder Offeree
proposes to accept the Third Party Offer, the Stockholder Offeree may not sell
any of such Shares unless (a) such Stockholder Offeree has complied with the
provisions of this Article III prior to taking any such action, or (b) such
sale constitutes an “Exempt Transfer” pursuant to Section 3.11 hereof. Within
ten (10) days following the receipt of the Third Party Offer, the Stockholder
Offeree shall obtain from the Third Party Offeror a statement in writing
addressed to the Stockholder Offeree and signed by the Third Party Offeror in
as many counterparts as may be necessary (collectively, the “Statement”)
setting forth (i) the date of the Statement (the “Statement Date”); (ii)
the number of Shares covered by the Third Party Offer, the price per Share to
be paid by the Third Party Offeror (the “Third Party Price”) and the
terms of payment of such Third Party Price; (iii) a representation that the
Third Party Offer has been approved by the Third Party Offeror’s board of
directors (or the equivalent if the Third Party Offeror is not a corporation),
if the Third Party Offeror is not an individual; (iv) the Third Party Offeror’s
willingness to be bound by the terms of this Agreement if the Third Party Offer
is accepted; (v) the Third Party Offeror’s name, address and telephone number;
and (vi) the Third Party Offeror’s willingness to supply any additional
information about itself as may be reasonably requested by any of the
Stockholders other than the Stockholder Offeree (the “Other Stockholders”).
The provisions of Sections 3.1 through 3.8 shall not apply to any Third Party
Offer which, if consummated, would constitute a Sale of the Company pursuant to
clause (ii) or (iii) of the definition thereof.

 

Section 3.2. Company
Notice. Within five (5) days following the Statement Date, the Stockholder
Offeree shall give notice (the “Company Notice”) to the Company stating
that it proposes to accept the Third Party Offer. The Stockholder Offeree shall
deliver (i) the Statement and (ii) evidence reasonably satisfactory to the
Company as to the Third Party Offeror’s financial ability to consummate the
proposed purchase (the “Financial Information”).

 

Section 3.3. First Option. Subject to Section
3.6 hereof, the Company shall thereupon have the irrevocable and exclusive
option, but not the obligation (the “First Option”), to purchase all, or
any portion of the Shares which the Third Party Offeror has proposed to
purchase from the Stockholder Offeree (the “Subject Shares”) at the
closing referred to in Section 3.7 hereof, and for the purchase price
and on the terms set forth in Section 3.8 hereof. The First Option shall
be exercised by the Company by giving notice (the “First Option Notice”)
to the Stockholder Offeree within fifteen (15) days following the date of the
Company Notice that the Company elects to exercise the First Option. Upon
exercise of the First Option, the Company shall have the obligation to purchase
that portion of the Subject Shares that it elected to purchase on and subject
to the terms and conditions hereof. Failure by the Company to exercise the
First Option or to give a First Option Notice on or prior to the fifteenth (15th)
day after the date of the Company Notice shall be deemed an election by it not
to exercise the First Option.

 

Section 3.4. Other
Stockholders Notice. Upon the election by the Company not to exercise or to
partially exercise the First Option, as the case may be, and (a) to the extent
that, together with all prior Transfers of Shares by the Stockholder Offeree,
the Transfer of Shares pursuant to the Third Party Offer would result in a
Transfer of Shares constituting more than one percent (1%) of the aggregate
number of Shares outstanding on the date of such Third Party

 

8

 

Offer, or (b) if the Third Party Offeror is
not a then current shareholder of the Company, then the Stockholder Offeree
shall give notice (the “Other Stockholders Notice”) to the Other
Stockholders stating that the Company has either elected to partially exercise
the First Option or has elected not to exercise the First Option. The
Stockholder Offeree shall deliver with the Other Stockholders Notice (i) the
Statement, (ii) the First Option Notice, if applicable, and (iii) the Financial
Information.

 

Section 3.5. Second
Option. Subject to Section 3.6 
hereof and the receipt of a notice under Section 3.4 hereof, if
the First Option is not exercised in full, the Other Stockholders shall
thereupon have the irrevocable and exclusive option, but not the obligation
(the “Second Option”), to purchase all, but not less than all, of the
Subject Shares at the Closing referred to in Section 3.7 hereof and for
the purchase price and on the terms set forth in Section 3.8 hereof. The
Second Option shall be exercised by the Other Stockholders by giving notice
(the “Second Option Notice”) to the Stockholder Offeree and the Company,
within ten (10) days following the date of the Other Stockholders Notice, that
such Other Stockholders elect to exercise the Second Option. Any purchase of
the Subject Shares by the Other Stockholders pursuant to this Section 3.5
shall be pro  rata among the Other Stockholders electing to
purchase such Subject Shares, according to such Other Stockholders’ respective
beneficial ownership of Common Stock (on a fully diluted basis), unless such
Other Stockholders shall otherwise agree. Upon exercise of the Second Option,
the exercising Other Stockholders shall have the obligation to purchase the
Subject Shares on and subject to the terms and conditions hereof. Failure by
any Other Stockholder entitled to exercise the Second Option to give a Second
Option Notice on or prior to the tenth (10th) day after the date of
the Second Option Notice shall be deemed an election by it not to exercise the
Second Option. Notwithstanding anything to the contrary contained herein, in
the event of a liquidation of any Stockholder entity and the distribution of
Shares owned or controlled by any such entity to its current or former members
or partners, such members or partners, and such liquidating entity, shall not
be entitled to participate in the Second Option notwithstanding that such
members or partners have become Stockholders under this Agreement pursuant to
the requirements of Section 2.3 hereof.

 

Section 3.6. Purchases of
Less than All Subject Shares. Anything in Sections 3.3 and 3.5
to the contrary notwithstanding, the Company and the Other Stockholders having
the First Option and the Second Option, respectively, may pursuant to the
exercise of the First Option or the Second Option purchase fewer than all of
the Subject Shares, provided that the Company and such persons in the aggregate
elect to purchase all, but not less than all, of the Subject Shares, and it
shall be a condition precedent to the obligation of the Company, the Other
Stockholders exercising the Second Option and the Stockholder Offeree to
purchase or sell, as applicable, any Subject Shares that all, but not less than
all, of the Subject Shares have in the aggregate been elected to be purchased
pursuant to the exercise of the First Option and the Second Option.

 

Section 3.7. Closing;
Right to Transfer. If any Subject Shares are purchased by the Company or
the Other Stockholders pursuant to the First Option or the Second Option,
respectively, then such purchases shall, unless the parties thereto otherwise
agree, be completed at a closing to be held at the principal office of the
Company at 10:00 a.m., local time, on the tenth (10th) Business Day
following the exercise of the last to be exercised of the First Option or the
Second Option, as the case may be. If neither the First Option nor the Second
Option is

 

9

 

exercised pursuant to this Article III, the
Stockholder Offeree shall be entitled to Transfer, at any time during the
120-day period following the date on which the Company and the Other
Stockholders shall have elected not to purchase the Subject Shares pursuant to
the First Option and the Second Option, respectively (or shall have failed to
exercise the First Option or the Second Option, as the case may be, within the
time periods set forth herein), all, but not less than all, of the Subject Shares
for a purchase price that is no less than the Third Party Price and upon terms
that, in the aggregate, are no less favorable than those stated in the Third
Party Offer. If the Subject Shares are not purchased by the Third Party Offeror
within such 120-day period, the restrictions provided for in this Article III
shall again become effective, and no Transfer of such Subject Shares otherwise
permitted by this Agreement may thereafter be made without again offering the
same to the Company and the Other Stockholders in accordance with the terms and
conditions of this Article III.

 

Section 3.8. Purchase
Price. The purchase price for any Subject Shares sold pursuant to the First
Option or the Second Option shall be no less than the Third Party Price. The
purchase and sale shall otherwise be on the applicable terms and conditions of
the Third Party Offer. The full amount of the purchase price for any Subject
Shares purchased pursuant to this Article III shall be paid in full in cash, or
by certified or cashier’s check, at the closing described in Section 3.7  hereof. In the event that the subject Third
Party Offer provides for payment for any of the Subject Shares, in whole or in
part, by means of any consideration other than cash, the Company and the Other
Stockholders (as applicable) may purchase the Subject Shares pursuant to the
First Option or Second Option, respectively, for such consideration, if
reasonably available to the Company and Other Stockholders, or if not, for its
cash equivalent. The cash equivalent of such consideration shall be fixed by a
competent independent appraiser mutually selected by the Company and the
Stockholder Offeree. In the event the Company and the Stockholder Offeree
cannot select a mutually acceptable appraiser, each shall select a competent,
independent appraiser, which appraisers shall then select a third competent,
independent appraiser, whose determination as to value shall be conclusive and
binding on the parties.

 

Section 3.9. Participation
in Approved Sale. No Stockholder will proceed with a transaction which, if
consummated, would constitute a Sale of the Company under clause (ii) or (iii)
of the definition thereof without complying with the provisions of this Section
3.9.

 

(a) If the Stockholder(s) of
the Company holding a majority of the outstanding shares of capital stock of
the Company (regardless of class or series of capital stock of the Company)
entitled to vote thereon (voting as a single class of Common Stock) approve a
Sale of the Company to an independent third party, and such sale is approved by
the holders of a majority of the outstanding shares of Series C Preferred Stock
pursuant to Section 6(c)(vii) of the Series C Designation, to the extent such
approval is required by the terms thereof (an “Approved Sale”), each
Stockholder shall consent to, vote in favor of and raise no objections against,
the Approved Sale, and if the Approved Sale is structured as a sale of stock to
such third party, each of the Stockholders shall agree to sell all of his, her
or its rights, title or interest in the Shares and rights or options to acquire
Shares, on the terms and conditions approved by the Stockholders of the Company
entitled to vote thereon. The Stockholders agree to take all necessary and
desirable actions in connection with the consummation of the Approved Sale of
the Company, and no Stockholder shall Transfer any Shares pursuant to a
transaction which, if consummated, would

 

10

 

constitute a Sale of the Company under clause
(ii) or (iii) of the definition thereof unless all of the issued and
outstanding capital stock is sold pursuant to an Approved Sale. For purposes of
this Section 3.9, an “independent third party” is any Person who does
not own in excess of 5% of the Company’s outstanding shares of capital stock on
a fully-diluted basis, and who is not an Affiliate of any such 5% owner of the
Company’s outstanding shares of capital stock.

 

(b) The obligations of the
Stockholders under this Section 3.9 with respect to an Approved Sale of
the Company are subject to the satisfaction of the following conditions: (i)
subject to Section 3.9(c),  upon
the consummation of the Approved Sale, all of the beneficial holders of Common
Stock will receive the same form and amount of consideration per share of
Common Stock, or if any holders are given an option as to the form and amount
of consideration to be received, all holders will be given the same options;
(ii) upon the consummation of the Approved Sale, in the order of their
respective preferences, all of the beneficial holders of Preferred Stock
(subject to clause (iii) below) shall receive an amount not less than the
preferential amount, if any, that such holder may be entitled to receive, in
the order of their respective preferences; (iii) upon the consummation of the
Approved Sale, the Series C Stockholders shall receive, in the aggregate, an
amount equal to the greater of (A) the product obtained by multiplying (1) the
Series C Issue Price (adjusted to reflect any stock splits, stock combinations,
stock dividends, recapitalizations, and like occurrences) plus an amount equal
to 8% of the Series C Issue Price, compounded annually, by (2) the number of
shares of Series C Preferred Stock owned by the Series C Stockholders, or (B)
an amount equal to the sum of (1) the Series C Issue Price (adjusted to reflect
any stock splits, stock combinations, stock dividends, recapitalizations, and
like occurrences) multiplied by the number of shares of Series C Preferred
Stock owned by the Series C Stockholders plus (2) the amount determined by
multiplying (x) the difference between (i) the aggregate consideration to be
paid for all equity securities by the independent third party in connection
with the Approved Sale and (ii) the amount determined pursuant to clause (B)(1)
above, by (y) a fraction, the numerator of which is equal to the number of
shares of Common Stock that are deemed owned by the Series C Stockholders
(assuming a hypothetical conversion of the shares of Series C Preferred Stock
held by such Series C Stockholders into shares of Common Stock pursuant to
section 4(a) of the Series C Designation) immediately prior to the consummation
of the Approved Sale, and the denominator of which is equal to the number of
shares of Common Stock, on an as-converted basis, to be sold by all
Stockholders in connection with the Approved Sale; and (iv) all holders of
rights or options to acquire Shares which have vested prior to or will vest
upon the consummation of the Approved Sale will be given, subject to the
absolute discretion of the Board of Directors of, either (A) an opportunity to
exercise such rights or options prior to the consummation of the Approved Sale
and participate in such sale as holders of Common Stock or (B) subject to
approval by the Board of Directors in its sole and absolute discretion, an
opportunity to receive, upon the consummation of the Approved Sale, in exchange
for such rights or options, consideration equal to the amount determined by
multiplying (1) the same amount of consideration per share of Common Stock
which would have been received by the holders of Common Stock in connection
with the Approved Sale if all such rights or options had been exercised prior
to the Approved Sale less the exercise price (per share of Common Stock) of
such rights or options to acquire Shares by (2) the number of Shares
represented by such rights or options.

 

(c) Notwithstanding anything in this Section 3.9
to the contrary, the only representations, warranties or covenants that any
Stockholder, other than a Class A Common

 

11

 

Stockholder, participating in an Approved
Sale shall be required to make in his, her or its capacity as a Stockholder in
connection with a sale of Shares pursuant to this Section 3.9 are
representations and warranties with respect to the ownership of the Shares to
be sold by such Stockholder and such Stockholder’s ability to convey title to
the Shares to be sold by such Stockholder free and clear of any liens,
encumbrances or adverse claims (other than those imposed by this Agreement, the
Certificate of Incorporation, the Company’s By-laws or any applicable
securities laws). The liability of each Stockholder, other than a Class A
Common Stockholder, in his, her or its capacity as a Stockholder, participating
in an Approved Sale with respect to any representation or warranty made in
connection with a sale of Shares pursuant to this Section 3.9 shall be several
and not joint with any other person, and such liability shall be limited to the
amount of the net proceeds actually received by each such Stockholder in the
sale of Shares pursuant to this Section 3.9. No Stockholder, other than a Class
A Common Stockholder, in his, her or its capacity as a Stockholder,
participating in an Approved Sale shall be required to provide any
indemnification or escrow to any Person in connection with the sale of Shares
pursuant to this Section 3.9, other than with respect to the
representations, warranties and covenants made by such Stockholder or in connection
with the sale of Shares pursuant to this Section 3.9.

 

Section 3.10. Tag-Along
Rights. No Stockholder will proceed with a Transfer of Shares without
complying with the provisions of this Section 3.10, or, in the case of a
transaction which, if consummated, would constitute a Sale of the Company under
clause (ii) or (iii) of the definition thereof, without complying with the
provisions of Section 3.9 above. Any Stockholders participating in a voluntary
Transfer of all or any portion of its Shares will be deemed, for purposes of
this provision, to be a Tag-Along-Offeror required to comply with the provision
of this Section 3.10.

 

(a) If a Stockholder (the “Tag-Along
Offeror”) determines to Transfer (a “Tag-Along Offer”) Shares which,
together with all prior Transfers of Shares held by the Tag-Along Offeror,
would constitute more than 1% of the aggregate number of Shares outstanding on
the date of such proposed Transfer (the “Tag-Along Shares”), the
Tag-Along Offeror shall provide written notice (the “Tag-Along Notice”)
of such Tag-Along Offer to the other Stockholders (each, a “Tag-Along
Offeree”) in the manner set forth in this Section 3.10. The
Tag-Along Notice shall identify the proposed transferee or transferees (the “Transferee”),
the Tag-Along Shares (including an identification of the class or series of
Shares for which the Tag-Along Offer is made), the price contained in the
Tag-Along Offer for all of the Tag-Along Shares in the aggregate (the “Aggregate
Consideration”) and on a per Share basis, the estimated expenses associated
with the sale, a description of all the other terms and conditions of the
Tag-Along Offer (including, without limitation, the proposed closing date
thereof, which shall not be less than thirty (30) Business Days following the
date of the Tag-Along Notice) and, in the case of a Tag-Along Offer in which
the consideration payable for Tag-Along Shares consists in part or in whole of
consideration other than cash, a description of the non-cash component of the
consideration, together with the Tag-Along Offeror’s reasonable estimate of the
fair market value of such non-cash component. Notwithstanding anything in this
Section 3.10 to the contrary, the Transferee may elect to not accept part or
all of the Shares described in the Tag-Along Acceptance (as defined below),
which are not part of the identical series or class of shares as the Tag-Along
Shares, provided that all of the shares of such series or class are excluded.
For

 

12

 

purposes of this Section 3.10, any
shares of Class A Common Stock shall be considered the identical class or
series of shares as the shares of Class B Common Stock.

 

(b) Any Tag-Along Offeree
that does not agree to purchase Shares pursuant to Section 3.5 hereof
shall have the right and option, exercisable as set forth below, to accept the
Tag-Along Offer for up to such number of Shares in respect of which the
Tag-Along Offer is made (subject to Section 3.10(c) hereof), as is
determined in accordance with the provisions of this Section 3.10.
The terms of any sale of such Shares by a Tag-Along Offeree pursuant to the
exercise of its option under this Section 3.10 shall be the same
terms as those for the sale of Shares by the Tag-Along Offeror as set forth in
the Tag-Along Notice; provided that with respect to a Tag-Along Offer involving
a Transfer of Shares by JPI which, when added together with all other Transfers
of Shares by JPI during the twelve (12) month period immediately preceding the
date of the Tag-Along Notice, are in excess of 1% of the aggregate number of
Shares outstanding on the date of the Tag-Along Notice, then upon any Transfer
of Tag-Along Offeree Shares (as defined below) consisting of shares of Series C
Preferred Stock (or shares of Common Stock obtained upon conversion of shares
of Series C Preferred Stock), the aggregate purchase price to be paid by the
Transferee to the Series C Stockholders shall be equal to, in the aggregate,
the greater of (A) the product obtained by multiplying (1) the Series C Issue
Price (adjusted to reflect any stock splits, stock combinations, stock
dividends, recapitalizations, and like occurrences) plus an amount equal to 8%
of the Series C Issue Price, compounded annually, by (2) the number of shares
of Series C Preferred Stock to be Transferred (or which are converted into
Tag-Along Offeree Shares to be Transferred) by all Series C Stockholders in
connection with the Tag-Along Offer, or (B) an amount equal to the sum of (1)
the Series C Issue Price (adjusted to reflect any stock splits, stock
combinations, stock dividends, recapitalizations, and like occurrences)
multiplied by the number of shares of Series C Preferred Stock to be
Transferred (or which are converted into Tag-Along Offeree Shares to be
Transferred) by all Series C Stockholders in connection with the Tag-Along
Offer plus (2) the amount determined by multiplying (x) the difference between
(i) the Aggregate Consideration to be paid by the Transferee, as set forth in
the Tag-Along Notice, and (ii) the amount determined pursuant to clause (B)(l)
above, by (y) a fraction, the numerator of which is equal to the number of
Tag-Along Offeree Shares that are proposed to be sold by all Series C
Stockholders to the Transferee in connection with the Tag-Along Offer and the
denominator of which is equal to the number of Tag-Along Shares that are
proposed to be sold by all Stockholders to the Transferee in connection with
the Tag-Along Offer. Any general indemnity given by the sellers, applicable to
liabilities not specific to a particular seller, to the purchasers in
connection with such sale shall be apportioned among all the sellers according
to the consideration to be received by each seller. If the Tag-Along Offerees
desire to exercise such option, they shall each provide the Tag-Along Offeror
with written irrevocable notice (the “Tag-Along Acceptance”)
(specifying, subject to Section 3.10(c) below, the number of Tag-Along
Shares as to which the Tag-Along Offeree is accepting the Tag-Along Offer),
within seven (7) Business Days after the date on which the Tag-Along Notice is
given (the “Tag-Along Notice Period”). 
If any Tag-Along Offerees so accept (in whole or in part) the Tag-Along
Offer, the Tag-Along Offerees shall each, upon the earlier of (i) three (3)
Business Days prior to the consummation of the sale or other disposition of the
Tag-Along Shares pursuant to the Tag-Along Offer or (ii) ten (10) Business Days
following the expiration of the Tag-Along Notice Period, deliver to the Company
or to such other Person as may be agreed upon by the Tag-Along Offeror, to be
held by such Person for sale or return upon the terms of this Section 3.10,
the certificate or certificates representing the Shares to be sold or

 

13

 

otherwise Transferred pursuant to such
Tag-Along Offer by such Tag-Along Offerees, duly endorsed, together with a
limited power of attorney authorizing the Tag-Along Offeror to sell or
otherwise Transfer such Shares pursuant to the terms of the Tag-Along Offer.

 

(c) The Tag-Along Offeree
shall have the right to sell, pursuant to the Tag-Along Offer, the number of
Shares (the “Tag-Along Offeree Shares”), equal to either: (i) the number
of Shares equal to the product arrived at by multiplying (A) the total number
of Shares to be sold pursuant to such Tag-Along Offer, as the case may be, by
(B) a fraction, the numerator of which shall be the total number of Shares held
by such Tag-Along Offeree, and the denominator of which shall be the total
number of the then outstanding Shares the holders of which have rights under
this Section 3.10 (which shall not include any series or class of Shares
that have not been accepted by the Transferee pursuant to Section 3.10(a)  hereof), or (ii) such lesser number of
Shares as designated by the Tag-Along Offeree. For purposes of clause (i) of
the preceding sentence and the determination of the number of Tag-Along Offeree
Shares applicable to a particular Stockholder, all shares of Preferred Stock
shall be counted on an as-converted basis (assuming a hypothetical conversion
of such Preferred Stock into shares of Common Stock, including, in the case of
shares of Series C Preferred Stock, pursuant to section 4(a) of the Series C
Designation).

 

(d) Within seven (7)
Business Days after the consummation of the sale or other Transfer of the
Tag-Along Shares pursuant to the Tag-Along Offer, the Tag-Along Offeror shall
notify the Tag-Along Offerees thereof and shall remit to each Tag-Along Offeree
the total sales price of each of the Tag-Along Offeree Shares previously held
by each such Tag-Along Offeree and sold or otherwise Transferred pursuant
thereto (after deduction of the proportionate share of the expenses associated
with such sale, based on the number of the Tag-Along Offeree Shares in relation
to the number of Tag-Along Shares).

 

(e) If at the termination of
the Tag-Along Notice Period, any Tag-Along Offeree shall not have accepted the
Tag-Along Offer, the Tag-Along Offeree will be deemed to have waived any and
all of its rights under this Section 3.10 with respect to the sale or
other Transfer of any Shares pursuant to such Tag-Along Offer as described in
the Tag-Along Notice. The Tag-Along Offeror shall have 120 days (or such longer
period not exceeding 180 days as may be necessary to comply with any applicable
provisions of the Hart-Scott-Rodino Antitrust Improvements Act of 1976, as
amended) in which to sell the Tag-Along Shares and Tag-Along Offeree Shares not
otherwise excluded pursuant to the previous sentence, at a price not higher
than that contained in the Tag-Along Notice and on terms not materially more
favorable to the Tag-Along Offeror than were contained in the Tag-Along Notice.
If, at the end of such 120-day period (or such longer period, as aforesaid),
the Tag-Along Offeror has not completed the sale of all the Tag-Along Shares,
the Tag-Along Offeror shall return to the Tag-Along Offeree all certificates
representing the Tag-Along Shares which the Tag-Along Offeree delivered for
sale or other Transfer pursuant to this Section 3.10 and this Section
3.10 shall again apply to offers and sales of Tag-Along Shares.

 

(f) Notwithstanding anything
contained in this Section 3.10 to the contrary, there shall be no
liability on the part of the Tag-Along Offeror to any person, if the sale of
Tag-Along Shares pursuant to this Section 3.10 is not consummated for
whatever reason. The Tag-Along Offeror shall have full and absolute discretion
to effect or not to effect the transaction

 

14

 

contemplated by the Tag-Along Offer pursuant
to this Section 3.10, provided, however, that if it does elect to effect
such a transaction, it must comply with the tag-along provisions contained
herein.

 

Section
3.11. Exempt Transfers.

 

(a) The provisions contained
in Sections 3.1 through 3.8 and in Section 3.10 hereof shall not apply to a
Transfer pursuant to the Escrow Agreement or a Transfer by JPI, Venturion,
Gamma, 3i, TC or any Advent Stockholder to any Affiliate (or, in the case of an
Advent Stockholder, to any Affiliate of Advent) that it owns, within the
meaning of Rule 405 of the Securities Act, or controls, or with respect to
investment funds, those investment funds for which it is the investment advisor
(with full authority to bind).

 

(b)           The provisions contained in Section 3.10 hereof
shall not apply to a Transfer by JPI, so long as and to the extent that JPI (i)
sells no more than ten percent (10%) of its Shares during any twelve (12) month
period and (ii) uses the net proceeds from any such sale to repurchase its own
capital stock from stockholders other than Michael Gooch or his Affiliates.

 

(c)           The provisions contained in Section 3.10 hereof
shall not apply to a Transfer by any Series C Stockholder pursuant to the terms
of Section 2.04 of the Series C Purchase Agreement or Section 5  of the Series C Designation.

 

Section 3.12. Certain
Restricted Transferees. Notwithstanding anything contained in this Article
III to the contrary, any Transfer of Shares to a Restricted Transferee (as
defined below) shall require the prior written consent of a majority of the
members of the Board of Directors not elected by the Transferor or its
Affiliates. For purposes hereof, the term “Restricted Transferee” shall
mean any Person set forth on Schedule 3.12 attached hereto and any other
Person that the members of the Board of Directors, other than members elected
by the Transferor and its Affiliates, deems in good faith to be a competitor of
the Company.

 

ARTICLE IV

 

INVOLUNTARY TRANSFERS

 

Section 4.1. Involuntary
Transfers. The provisions of this Agreement shall apply to any Shares that
at any time become subject to an Involuntary Transfer (the “Involuntary
Transfer Shares”) and the Company, the Stockholder owning the Involuntary
Transfer Shares (the “Subject Stockholder”) and any Person to whom the
Involuntary Transfer Shares are proposed to be Transferred (a “Proposed
Transferee”).

 

Section 4.2. Notice.
Promptly upon obtaining knowledge of the occurrence of any Involuntary Transfer
or the occurrence of any event that will result in an Involuntary Transfer, the
Company and the Subject Stockholder shall give notice (the “Involuntary
Transfer Notice”) to the other Stockholders (the “Other Stockholders”)
stating the circumstances alleged

 

15

 

to require the Involuntary Transfer, when the
Involuntary Transfer occurred or is to occur, the number of the Involuntary
Transfer Shares and the name, address and capacity of the Proposed Transferee.

 

Section 4.3. First
Involuntary Transfer Option. The Company shall thereupon have the
irrevocable and exclusive option, but not the obligation (the “First
Involuntary Transfer Option”), to purchase any or all of the Involuntary
Transfer Shares at the closing referred to in Section 4.5 and for the
purchase price and on the terms set forth in Section 4.6. The First
Involuntary Transfer Option shall be exercised by the Company by giving notice
(the “First Involuntary Transfer Option Notice”) to the Subject
Stockholder and any Proposed Transferee within fifteen (15) days following the
date of the Involuntary Transfer Notice that the Company elects to exercise the
First Involuntary Transfer Option as to any or all of the Involuntary Transfer
Shares. Upon exercise of the First Involuntary Transfer Option, the Company
shall have the obligation to purchase such Involuntary Transfer Shares on and
subject to the terms and conditions hereof. Failure by the Company to exercise
the First Involuntary Transfer Option or to give a First Involuntary Transfer
Option Notice shall be deemed an election by it not to exercise the First
Involuntary Transfer Option.

 

Section 4.4. Second
Involuntary Transfer Option. If the First Involuntary Transfer Option is
not exercised as to all of the Involuntary Transfer Shares, the Other
Stockholders shall thereupon have the irrevocable and exclusive option, but not
the obligation (the “Second Involuntary Transfer Option”), to purchase
any or all of the Involuntary Transfer Shares as to which the First Involuntary
Transfer Option was not exercised (the “Remaining Shares”) at the
closing referred to in Section 4.5 and for the purchase price and on the
terms set forth in Section 4.6. The Second Involuntary Transfer Option
shall be exercised by the Other Stockholders by giving notice (the “Second
Involuntary Transfer Option Notice”) to the Company, the Subject
Stockholder and any Proposed Transferee, within fifteen (15) days following the
expiration of the fifteen (15) day period referred to in Section 4.3,
that such Other Stockholders elect to exercise the Second Involuntary Transfer
Option as to any or all of the Remaining Shares. Any purchase of Remaining
Shares by Other Stockholders pursuant to this Section 4.4 shall be pro
rata among the Other Stockholders electing to purchase such Remaining
Shares, according to such Other Stockholders’ respective beneficial ownership
of Common Stock, unless such Other Stockholders shall otherwise agree. Upon
exercise of the Second Involuntary Transfer Option, the exercising Other
Stockholders shall have the obligation to purchase such Remaining Shares on and
subject to the terms and conditions hereof. Failure by any Other Stockholder
entitled to exercise the Second Involuntary Transfer Option to give a Second
Involuntary Transfer Option Notice shall be deemed an election by it not to
exercise the Second Involuntary Transfer Option. Any of the Involuntary
Transfer Shares which are not purchased pursuant to exercise of the First
Involuntary Transfer Option or the Second Involuntary Transfer Option shall remain
subject to the Involuntary Transfer. Notwithstanding anything to the contrary
contained herein, in the event of a liquidation of any Stockholder entity and
the distribution of Shares owned or controlled by any such entity to its
current or former members or partners, such members or partners, and such
liquidating entity, shall not be entitled to participate in the Second
Involuntary Transfer Option, notwithstanding that such members or partners have
become Stockholders under this Agreement pursuant to the requirements of Section
2.3 hereof.

 

16

 

Section 4.5. Closing.
If any Shares are purchased by the Company or the Other Stockholders pursuant
to this Article IV, then such purchases shall, unless the parties thereto
otherwise agree, be completed at a closing to be held at the principal office
of the Company at 10:00 a.m. local time on the tenth (10th) Business
Day following the earlier to occur of (i) the exercise of the First Involuntary
Transfer Option or the Second Involuntary Transfer Option with respect to all
of the Involuntary Transfer Shares or (ii) the expiration of the fifteen (15)
day period referred to in Section 4.4.

 

Section 4.6. Purchase
Price. The purchase price to be paid for each Share sold pursuant to this
Article IV shall be, at the sole discretion of the Company, an amount in cash
or in promissory notes or some combination thereof, equal to the Fair Market
Value of such Shares as of the end of the most recent fiscal quarter prior to the
Involuntary Transfer. Such promissory notes shall bear interest at the rate of
interest paid by the Company under the Company’s principal lending facility (or
if the Company does not have a credit facility with an institutional lender,
the Prime Rate as publicized in The Wall
Street Journal, Eastern Edition on the date of the Involuntary
Transfer Notice), and shall be payable over a period of no longer than
twenty-four (24) months in no more than eight (8) equal installments unless the
parties shall otherwise agree. The appraised value of the Fair Market Value of
such Shares shall be conclusive on all parties. Appropriate adjustment in the
purchase price shall be made for any stock dividend, split, recapitalization or
issuance by the Company of additional shares of any equity security after the
establishment of the appraised value.

 

Section 4.7.  Deferral of Closing. If, on any
date specified for a closing under Section 4.5, the financial statements of the
Company required to determine the applicable purchase price have not been
prepared, then the closing to be held pursuant to Section 4.5 shall be
held on the fifteenth (15th) Business Day following the delivery to
the parties to the proposed sale of copies of such financial statements.

 

Section 4.8. Death or
Incompetence of a Stockholder. In the event of the death or incompetence of
a Stockholder, the legal representative of the Stockholder to whom the Shares
are Transferred shall acquire the Shares so Transferred subject to all of the
restrictions, liabilities and rights under this Agreement, which shall continue
in full force and effect.

 

ARTICLE V

 

PREEMPTIVE RIGHTS

 

Section 5.1. Preemptive
Rights. In the event that the Company proposes to issue and sell additional
shares of any equity security other than (i) pursuant to a stock split, stock
dividend or similar transaction, (ii) pursuant to the exercise of any option,
warrant or convertible security issued to employees, consultants, directors,
equipment lessors, banks, investment banks or similar institutional credit
financing sources, (iii) in connection with a merger or acquisition, (iv) in
connection with a strategic partnering transaction approved by the Board of
Directors, which approval shall include the affirmative vote of both of the
Series C Directors, or (v) upon conversion of Shares of Series A Preferred
Stock, Series B Preferred Stock or Series C Preferred Stock, each Series A
Stockholder, Series C Stockholder, JPI, Adam, 3i and TC (collectively, the “Preemptive
Rights Stockholders”) shall have the right, prior to such sale of shares by
the

 

17

 

Company, to purchase a percentage of such
shares equal to its proportionate beneficial interest in shares of Common Stock
of the Company which would be outstanding upon exercise or conversion of all
securities that are exercisable for or convertible into such shares (the “Pro
Rata Amount”) at the proposed issuance price, which right shall be
exercisable by written notice to the Company (a “Purchaser Notice”) given
within ten (10) days after receipt by each Preemptive Rights Stockholder of
written notice of such proposed issuance. If any such party shall fail to
respond to the Company within the ten (10) day notice period, such failure
shall be regarded as a rejection of its right to participate in the purchase of
the shares. Each Preemptive Rights Stockholder may also indicate in its
Purchaser Notice, if it so elects, its desire to participate in the purchase of
the shares in excess of its Pro Rata Amount. If any such party declines to
purchase its Pro Rata Amount of the shares (such Pro Rata Amount being
hereinafter called the “Excess Shares”), then the other such party or
parties who have indicated in their or its Purchaser Notice a desire to
participate in the purchase of such Excess Shares shall be deemed to have
agreed to purchase the Excess Shares in proportion to its respective Pro Rata
Amounts. Unless such Preemptive Rights Stockholders elect to purchase all of
the Shares, the Company may issue all (not less than all) of the shares which
such parties have not elected to purchase, at the price specified by the
Company in its notice to such parties, provided that such issuance is bona
fide and made within one hundred twenty (120) days after the date of
such notice. The rights under this Section 5.1 shall not apply to a firm
commitment underwritten initial public offering of the Company with a
nationally recognized underwriter that is pursuant to an effective registration
statement under the Securities Act covering the offer and sale of Class B
Common Stock for the account of the Company (other than pursuant to a
registration on Form S-4 or Form S-8 or any similar or successor form) on
either the New York Stock Exchange, London Stock Exchange, Deutsche Böurse or the
Nasdaq National Market in which (x) the public offering price per share is no
less than the Series C Issue Price (as adjusted for Stock Splits, Stock
Combinations and recapitalizations) multiplied by one and one half (1.5) and
(y) the gross cash proceeds to the Company (before underwriting discounts,
commissions and fees) are at least $50 million (a “Qualified IPO”), and
such rights shall terminate immediately prior to the consummation of such
Qualified IPO.

 

Section 5.2. Closing of
Preemptive Rights Offering. The closing of any purchase by the Stockholders
under this Article 5 shall be held at the principal office of the Company at
10:00 a.m., local time, three (3) Business Days after being notified of the
closing of the primary offering by the Company, or at such other time and place
as the parties to the transaction may agree upon. At such closing, the
Stockholders participating in the purchase shall deliver, in cash or by
official bank check, payment in full for such shares and all parties to the transaction
shall execute such additional documents as are otherwise appropriate.

 

ARTICLE VI

 

VOTING; BOARD COMPOSITION;

ELECTION OF DIRECTORS; BOARD ACTION

 

Section 6.1. Increase in
Authorized Common Stock. To the extent requested to do so by the Board,
each Stockholder hereby agrees to take all such lawful action, including
affirmatively voting the Shares owned by such Stockholder in favor of any
amendment to the Certificate of Incorporation for the purpose of increasing the
authorized numbers of shares of

 

18

 

Common Stock that are available for issuance
(i) upon conversion of any outstanding shares of Series C Preferred Stock and
(ii) in order to allow for the issuance of additional shares of Common Stock
pursuant to the terms of Section 2.03 of the Series C Purchase Agreement.

 

Section 6.2. Election of
Class A Directors. In the event of the death or “permanent disability” (as
defined below) of Michael Gooch, for so long as the stockholders of the Company
that are affiliated with Advent own at least 30% of the Series C Preferred
Stock acquired by the Advent Stockholders on the Series C Issue Date (as
defined in the Series C Designation), then (a) none of Colin J. Heffron, Don
Fewer, Stephen McMillan nor Robert Crossan (the “Existing Class A Directors”)
shall be removed for a period of one (1) year following the death or permanent
disability of Michael Gooch except with the consent of Advent, which consent
shall not be unreasonably withheld, and (b) at any time during the three (3)
year period following the death or permanent disability of Michael Gooch, any
replacement for any Existing Class A Director (or any subsequent replacements
of such replacement) shall be subject to the prior approval of a majority of the
members of the Board Credentialing Committee as constituted under the Company’s
By-Laws. As used herein, the term “permanent disability” shall mean, and be
limited to, any physical or mental illness, disability or impairment that
prevents Michael Gooch from continuing the performance of his normal duties and
responsibilities with the Company for a period in excess of six consecutive
months. For purposes of determining whether a “permanent disability” has
occurred under this Agreement, the written determination thereof by two
qualified practicing physicians paid for by the Company and selected by the
executor or administrator of the estate of Michael Gooch or by the
administrator of his assets, in such person’s sole and exclusive discretion,
shall be conclusive.

 

Section 6.3. Election of
Fenics Director.

 

(a) Voting. Subject
to subsection (b) below, the Class B Common Stockholders agree to take all such
lawful action, including affirmatively voting the Shares owned by such
Stockholders (i) at each annual or special meeting of the Company’s
stockholders called for the purpose of electing directors or (ii) by written
consent (in lieu of an annual or special meeting) of the Company’s stockholders
for the purpose of electing directors, in favor of the election to the Board of
Directors of one nominee designated by the Fenics Stockholders, the designation
of whom shall be subject to the approval of the Company in so far as such
approval relates to matters of confidentiality and noncompetition, which
approval shall not be unreasonably withheld and the designation of whom shall
initially be Adam (whose designation the Company accepts and acknowledges).

 

(b) Termination of Right
to Nominate Directors. Notwithstanding anything in this Agreement to the
contrary, provided that: (i) the Fenics Stockholders own, in the aggregate, at
least twenty percent (20%) of the total number of those outstanding shares of
the Company’s capital stock (measured on a fully diluted and fully converted
basis) held by Persons other than JPI (or any of JPI’s successors), and (ii)
such Fenics Stockholders holding such shares and their Affiliates are not in
breach of the Restrictive Covenants applicable to them, respectively, the
Fenics Stockholders shall have the right to designate a member of the Board of
Directors in accordance with Section 6.3(a). Thereafter, until such time
as the GFI Notes (as defined in the Fenics Purchase Agreement) have been paid
in full and provided that the Stockholders referred to herein and their
Affiliates have not, and continue not to be in breach of

 

19

 

the Restrictive Covenant, the Fenics
Stockholders shall have the right to designate one observer who, subject to
such person’s execution of confidentiality, non-compete and other Restrictive
Covenants agreement requested by the Company shall be permitted to attend (but
not vote at) all Board of Directors’ meetings.

 

(c) Removal; Vacancies.
Subject to the provisions in the Company’s Certificate of Incorporation
(including, without limitation, any Certificate of Designation of Preferred
Stock), any director who is elected to the Board of Directors pursuant to a
designation under Section 6.3(a) hereof may be removed from the Board of
Directors with or without cause upon the request of the parties who designated
such Director, and may be removed from the Board of Directors with cause upon
the request of any other Stockholder of the Company. Subject to the provisions
of Section 6.3(b)  hereof,
in the event that a Director so elected resigns from, is removed from or
otherwise ceases to serve on, the Board of Directors, for whatever reason, the
vacancy shall be filled with an individual designated in accordance with Section
6.3(a) hereof by the parties which originally designated such Director, and
the parties hereby agree promptly to take all such lawful action to duly call
and convene a special meeting of the Company’s stockholders as soon as
reasonably practicable and to affirmatively vote their Shares at such meeting,
or to execute a written consent of stockholders, to duly elect such individual
to the Board of Directors.

 

Section 6.4. Election of
Series C Directors.

 

(a) Voting. Subject
to subsection (b) below, the Series C Stockholders agree to take all such
lawful action, including affirmatively voting the Shares owned by such
Stockholders (i) at each annual or special meeting of the Company’s
stockholders called for the purpose of electing directors or (ii) by written
consent (in lieu of an annual or special meeting) of the Company’s stockholders
for the purpose of electing directors, in favor of the election to the Board of
Directors of two individuals to serve as Series C Directors pursuant to the
Series C Designation, the designation of whom shall be subject to the approval of
the Company in so far as such approval relates to matters of confidentiality
and noncompetition, which approval shall not be unreasonably withheld and the
designation of whom shall initially be Robert Taylor and Christopher Pike
(whose designation the Company accepts and acknowledges).

 

(b) Right to Nominate
Directors. Notwithstanding anything in this Agreement to the contrary,
Global Private Equity IV Limited Partnership, a Delaware limited partnership
(“GPE IV”), shall have the right to nominate (i) both of the individuals who
will serve as the Series C Directors for so long as GPE IV, an Advent
Stockholder, owns in the aggregate, at least thirty percent (30%) of the total
number of outstanding shares of Series C Preferred Stock or (ii) one of the individuals
who will serve as a Series C Director, in the event that GPE IV, an Advent
Stockholder, in the aggregate, owns below thirty (30%) but not less than ten
percent (10%) of the total number of outstanding shares of Series C Preferred
Stock.

 

(c) Removal; Vacancies.
Subject to the provisions in the Company’s Certificate of Incorporation
(including, without limitation, any Certificate of Designation of Preferred
Stock), any director who is elected to the Board of Directors pursuant to a
designation under Section 6.4(a) hereof may be removed from the Board of
Directors with or without cause upon the request of the parties who designated
such Director, and may be removed from the

 

20

 

Board of Directors with cause upon the
request of any other Stockholder of the Company. Subject to the provisions of Section
6.4(b) hereof, in the event that a Director so elected resigns from, is
removed from or otherwise ceases to serve on, the Board of Directors, for
whatever reason, the vacancy shall be filled with an individual designated in
accordance with Section 6.4(a) hereof, and the parties hereby agree
promptly to take all such lawful action to duly call and convene a special
meeting of the Company’s stockholders as soon as reasonably practicable and to
affirmatively vote their Shares at such meeting, or to execute a written
consent of stockholders, to duly elect such individual to the Board of
Directors.

 

ARTICLE VII

 

RESTRICTIVE COVENANTS

 

Section 7.1. [INTENTIONALLY
OMITTED.]

 

Section
7.2.  Restrictions Upon Certain Stockholder. Except as
otherwise set forth on Schedule 7.2 attached hereto or except as
otherwise permitted by the written consent (which written consent with respect
to Brendan Foley will not be unreasonably withheld) of the Company (provided,
however, none of 3i, Venturion, Gamma, any Advent Stockholder nor TC shall be
subject to the restrictions set forth in Section 7.2(a) hereof), (x)
during the term of this Agreement and for a period of one (1) year thereafter,
no Fenics Stockholder nor any of their respective Affiliates, shall, directly
or indirectly, (y) for so long as Venturion and Gamma are entitled to nominate
a member of the Board of Directors and for a period of one (1) year thereafter,
neither Venturion nor Gamma nor any of their respective Affiliates, shall,
directly or indirectly, and (z) for so long as GPE IV is entitled pursuant to
Section 6.4(b) above to designate at least one (1) nominee to serve as a member
of the Board of Directors and for a period of one (1) year thereafter, neither
any Advent Stockholder nor any of their respective Affiliates (which, for
purposes of this Section 7.2 shall (other than clause (iv) of subsection
(c) below) consist only of entities in which Advent, directly or through one or
more intermediaries, has actual control of an entity through the ownership of
at least a majority of its voting securities), shall:

 

(a) operate or control (or
participate or engage in the management, operation or control of) a Person that
is engaged in a business that competes directly with the Business of the
Company, where such Fenics Stockholder (a) owns more than 5% of, (b) has
representation on the board of directors of, or (c) is an active participant in
the management of, such Person and such Person is engaged in a business that
competes directly with the Business of the Company;

 

For purposes of this Section
7.2(a), the “Business of the Company” (A) shall mean the business of the
electronic brokerage of (1) financial products, (2) precious metals, (3)
telecommunications, or (4) energy, and (B) the business conducted by Fenics
Ltd. and its subsidiaries prior to the Company’s acquisition of Fenics Ltd.
(April 5, 2001), which includes, without limitation, the development,
implementation and licensing of desktop and analytical technology software for
the financial industry;

 

(b) breach the terms of any
written confidentiality, non-disclosure or similar agreement between the
Company, on the one hand, and Venturion, Gamma, any such

 

21

 

Fenics Stockholder or any such Advent
Stockholder, on the other hand, to the extent that they are a party thereto;

 

(c) print, publish, divulge
or communicate to any Person any trade or business secret, process, method or
means, or any information treated as confidential or as a trade secret by the
Company or any of its affiliates, including, but not limited to, information
regarding contemplated products, models, compilations, business and financial
methods or practices, marketing, merchandising and selling techniques,
customers, vendors, suppliers, trade secrets, training programs, manuals or
materials, technical information, contracts, systems, procedures, mailing
lists, know-how, trade names, improvements, pricing, price lists, financial or
other data, business plans, strategy, code books, invoices and other financial
statements, computer programs, software systems, databases, discs and
printouts, customer and industry lists, supplier lists, internal reports, personnel
files, sales and advertising material, excluding information (i) which is or
becomes generally available to the public other than as a result of disclosure
by Venturion, Gamma, or any such Fenics Stockholder or any such Advent
Stockholder in breach of this Agreement, (ii) which is generally known in the
Company’s industry or was known prior to the date of this Agreement, (iii)
which is required to be disclosed by law, rule, regulation, court order or
other legal process or (iv) in the case of any Advent Stockholder, which Advent
determines in its reasonable discretion exercised in good faith, is necessary
for it to disclose to the limited partners of any Advent Stockholder in order
for Advent and its Affiliates to comply with its fiduciary responsibilities
under applicable law;

 

(d) knowingly and
intentionally interfere with or disrupt, or attempt to interfere with or
disrupt, the relationship, contractual or otherwise, between the Company or any
of its Affiliates and any customer, client, supplier, manufacturer,
distributor, consultant, independent contractor or employee of the Company or
any of its affiliates; or

 

(e) solicit or hire any
employee of the Company or any of its Affiliates unless such employee has
already terminated his employment with such entity except for general
solicitations by head hunters or in any advertising medium not aimed only at
such persons.

 

Notwithstanding anything to the contrary, no
Advent Stockholder nor any Affiliate shall be deemed to be in violation of
clause (d) above unless the action which is alleged to have resulted in conduct
prohibited by clause (d) above was performed directly by Advent or an Advent
Stockholder itself, or by an Affiliate of Advent with the knowing and direct
participation of Advent or any Advent Stockholder, it being understood (a) that
the provision of capital (whether in the form of debt, equity or guarantees)
shall in no way be construed as “direct participation” for purposes hereof, (b)
normal and customary competition for customers, clients, suppliers,
manufacturers, distributors, consultants, independent contractors or employees
shall not be deemed to be a violation of clause (d) above, and (c) prior to
being deemed in violation of clause (d) above, the Company shall provide Advent
with written notice setting forth in reasonable detail the particular conduct
giving rise to the alleged violation and Advent shall have failed to cure such
alleged violation within thirty (30) days of the receipt of such notice.

 

22

 

ARTICLE VIII

 

STOCK TRANSFER RECORD

 

The Company shall keep a
stock transfer book in which the name and address of each Stockholder shall be
recorded. No transfer or issuance of any Shares shall be effective or valid
unless and until recorded in such stock transfer book. The Company agrees not
to record any Transfer or issuance of shares of stock in its stock transfer
book unless the Transfer or issuance is in material compliance with all
provisions of this Agreement. Each Stockholder agrees that, in the event it
desires to make a Transfer, it shall furnish to the Company such evidence of
its compliance with this Agreement as may be reasonably required by the Board
of Directors or counsel for the Company.

 

ARTICLE IX

 

DELIVERY OF STOCK AND DOCUMENTS

 

Upon the closing of any
purchase of Shares pursuant to this Agreement, the seller shall deliver to the
purchaser thereof the following: the certificate or certificates representing
the Shares being sold, duly endorsed for Transfer and bearing such documentary
stamps, if any, as are necessary, and such assignments, certificates of
authority, tax releases, consents to Transfer, instruments and evidence of
title of the seller and of its compliance with this Agreement as may be
reasonably required by the purchaser (or by counsel for the purchaser).

 

The Company agrees for and
on behalf of itself and its successor and assigns that it (i) consents to this
Agreement and (ii) shall not issue, Transfer or reissue any of its Shares in
violation of the provisions of this Agreement.

 

ARTICLE X

 

PUBLIC OFFERING

 

In consideration for the
Company agreeing to its obligations under this Agreement, each Stockholder
agrees in connection with the registration of the Company’s securities (whether
or not such Stockholder is participating in such registration) upon the request
of the Company and the underwriters managing any underwritten offering of the
Company’s securities, not to sell, make any short sale of, loan, grant any
option for the purchase of, or otherwise dispose of, any Shares in a market
transaction (other than those included in the registration) without prior
written consent of the Company, or such underwriters, as the case may be, for
such period of time (not to exceed 180 days from the effective date of such
registration) as the Company and the underwriters may specify.

 

ARTICLE XI

 

TERMINATION

 

This Agreement shall
automatically terminate and be of no further force and effect (except with
regard to Section 7.2 and Articles XI, XIII and XIV hereof, which shall

 

23

 

survive any termination of this Agreement)
upon the occurrence of any of the following events: (i) the consummation of a
Qualified IPO (provided that, in such event, the provisions of Articles X and
XII hereof shall also survive in accordance with their respective terms any
termination as a result thereof); (ii) the consummation of a Sale of the
Company in compliance with this Agreement; (iii) the Company shall cease to
conduct its business by decision of its Board of Directors for a period in
excess of one (1) year other than as a result of governmentally imposed or
other restrictions which the Company is then contesting in good faith by
appropriate proceedings; (iv) the making of a general assignment for the
benefit of the Company’s creditors; (v) the appointment of a trustee or
receiver for the Company, or for its property or a substantial portion thereof;
(vi) the filing by the Company of any voluntary proceedings under any
applicable insolvency or bankruptcy law; (vii) the filing against the Company
of any involuntary proceedings under any applicable insolvency or bankruptcy
law which is not dismissed within ninety (90) days after the date of such
filing; (viii) the adjudication by any court of competent jurisdiction that the
Company is insolvent or bankrupt; (ix) the liquidation or dissolution of the
Company (x) at such time as only one Stockholder exists hereunder, or (xi) upon
the written consent of the Company, JPI and 66% of the Shares held by each of
the following groups of Stockholders each voting as a separate group: the
Fenics Stockholders, the Series A Stockholders, the Series B Stockholders, the
Series C Stockholders and the Class B Common Stockholders.

 

ARTICLE XII

 

LEGENDS ON CERTIFICATES

 

Section 12.1. Legends on
All Certificates. Conformed copies of this Agreement shall be filed with
the Secretary of the Company and kept with the records of the Company at its
principal office in New York, New York. An officer of the Company shall endorse
each certificate representing the Shares heretofore or hereafter issued by the
Company to any person by causing to be placed on the face thereof the
following: “Transfer is subject to restrictive legends on back.” Each
certificate representing Shares shall bear the following, or substantially
similar legends, and such other legends as may be required by state securities
or “Blue Sky” laws:

 

“THE SHARES REPRESENTED BY
THIS CERTIFICATE ARE SUBJECT TO THE TERMS AND CONDITIONS OF A CERTAIN AMENDED
AND RESTATED STOCKHOLDERS AGREEMENT DATED AS OF JUNE 3, 2002, AS THE SAME MAY
BE AMENDED FROM TIME TO TIME (THE “STOCKHOLDERS AGREEMENT”), BY AND AMONG
VARIOUS INDIVIDUAL SIGNATORIES THERETO AND THE COMPANY, A COPY OF WHICH IS
AVAILABLE AT THE PRINCIPAL OFFICE OF THE COMPANY. THE SALE, TRANSFER OR OTHER
DISPOSITION OF SUCH SHARES BY THE HOLDER HEREOF IS SUBJECT TO THE TERMS OF THE
STOCKHOLDERS’ AGREEMENT, WHICH PROVIDES, AMONG OTHER THINGS, THAT UNDER CERTAIN
CIRCUMSTANCES THE COMPANY AND CERTAIN OTHER PERSONS HAVE THE RIGHT TO PURCHASE
SUCH SHARES FROM THE HOLDER HEREOF.”

 

24

 

Section 12.2. Regulation
D Legend. Each Stockholder who is not a Reg S Person, consents to the
placement of a legend on any certificate representing the Shares held by it.
The legend shall read as follows:

 

“THE SECURITIES REPRESENTED
BY THIS CERTIFICATE HAVE NOT BEEN REGISTERED UNDER THE SECURITIES ACT OF 1933,
AS AMENDED (THE “SECURITIES ACT”), OR ANY STATE SECURITIES OR “BLUE SKY” LAWS
AND NEITHER SUCH SECURITIES NOR ANY INTEREST THEREIN MAY BE OFFERED, SOLD,
PLEDGED, ASSIGNED OR OTHERWISE TRANSFERRED UNLESS (1) A REGISTRATION STATEMENT
WITH RESPECT THERETO IS EFFECTIVE UNDER THE SECURITIES ACT AND ANY APPLICABLE
STATE SECURITIES OR “BLUE SKY” LAWS, OR (2) THE COMPANY RECEIVES AN OPINION OF
COUNSEL TO THE HOLDER OF SUCH SECURITIES, WHICH COUNSEL AND OPINION ARE
REASONABLY SATISFACTORY TO COUNSEL TO THE COMPANY, THAT SUCH SECURITIES MAY BE
OFFERED, SOLD, PLEDGED, ASSIGNED OR TRANSFERRED IN THE MANNER CONTEMPLATED
WITHOUT AN EFFECTIVE REGISTRATION STATEMENT UNDER THE SECURITIES ACT OR
APPLICABLE STATE SECURITIES OR “BLUE SKY” LAWS.”

 

Section 12.3. Regulation
S Legend. Each of the Reg S Persons consents to the placement of a legend
on any certificate representing the Shares held by it. The legend shall read as
follows:

 

“THE SECURITIES REPRESENTED
BY THIS CERTIFICATE HAVE NOT BEEN REGISTERED UNDER THE SECURITIES ACT OF 1933,
AS AMENDED (THE “SECURITIES ACT”), OR ANY STATE SECURITIES OR “BLUE SKY” LAWS
AND NEITHER SUCH SECURITIES NOR ANY INTEREST THEREIN MAY BE OFFERED, SOLD,
PLEDGED OR OTHERWISE TRANSFERRED EXCEPT IN ACCORDANCE WITH THE PROVISIONS OF
REGULATION S PROMULGATED UNDER THE ACT, PURSUANT TO A REGISTRATION UNDER THE
ACT, OR PURSUANT TO AN AVAILABLE EXEMPTION FROM REGISTRATION UNDER THE ACT. IN
ADDITION, HEDGING TRANSACTIONS INVOLVING THESE SECURITIES MAY NOT BE CONDUCTED
UNLESS IN COMPLIANCE WITH THE ACT.”

 

ARTICLE XIII

 

COMPANY’S RIGHT TO REPURCHASE SHARES

 

Section 13.1. Call Option.
If the Company determines reasonably and in good faith that a Fenics
Stockholder or a Series A Stockholder, other than Venturion or Gamma, or an
Affiliate of such Stockholder has (a) violated any Restrictive Covenant to
which it is subject hereunder and that a violation has or could have an adverse
effect on the Company, the impact of

 

25

 

which is greater than a de minimus impact, or
(b) with respect to the Fenics Stockholders, as applicable, and excluding
Brendan Foley, been the subject of or subject to an Employment Termination
Event, the Company shall have the option to repurchase any Shares held by such
Stockholder or any Affiliate of such Stockholder at a price equal to the lesser
of (i) the original purchase price, as set forth on the appropriate Schedule
attached hereto, or (ii) the Fair Market Value of such Shares (the “Call
Option Purchase Price”). Upon the Company’s exercise of such option or
satisfaction of such obligation, each such Stockholder agrees to promptly
deliver certificates representing all of the Shares owned by such Stockholder
(to the extent not held in escrow for the benefit of the Company) together with
a stock transfer power or powers duly executed in blank by such Stockholder.
Notwithstanding anything herein to the contrary, nothing in this Agreement is
intended or shall in any way be construed to limit any other legal or equitable
right, remedy or claim that the Company may have as against any Stockholder
under or in respect of any breach of a Restrictive Covenant or that may arise
from or relate to a Material Adverse Effect.

 

Section 13.2. Purchase
Price. The Company shall pay the Call Option Purchase Price to any subject
Stockholder in cash or, in its sole discretion, may deliver duly executed
promissory notes or some combination thereof. Such notes shall bear interest at
the rate of interest paid by the Company under the Company’s principal lending
facility and shall be payable over a period of no longer than twenty-four (24)
months in no less than eight (8) equal installments unless the parties thereto
shall otherwise agree.

 

Section 13.3. Termination
of Article XIII. The provisions of this Article XIII shall survive the
termination of this Agreement and shall remain in full force and effect for a
period of 18 months following the closing date of the Company’s initial public
offering or the consummation of a Sale of the Company.

 

Section 13.4. Assignment.
The Company may assign its rights under this Article XIII to any person or
entity in its sole discretion including, but not limited to, a party hereto and
irrespective of whether at the time of assignment the Company may legally
repurchase shares under applicable corporate law.

 

Section 13.5. Transfer by
the Stockholders. The provisions of this Article XIII shall apply to any
heirs, successors, assigns, distributees and legal representatives of any
Stockholder. In addition, if any limited liability partnership, limited
liability company or partnership that is a Stockholder hereunder distributes
Shares to its current or former members or partners, such partners or members
shall be subject to the provisions of this Article XIII.

 

ARTICLE XIV

 

MISCELLANEOUS

 

Section 14.1. Additional
Stockholders. If additional equity securities of the Company are issued to
any Person, the Company may, but shall not be obligated to, permit such Person
to become a party to this Agreement and succeed to all of the rights and
obligations of a Fenics Stockholder, Series A Stockholders, Series B
Stockholder, Series C Stockholder or Class B Common Stockholder, as applicable
under this Agreement by obtaining an executed

 

26

 

counterpart signature page to this Agreement,
and, upon such execution, such Person shall for all purposes be a “party” to
this Agreement.

 

Section 14.2. Amendments.
This Agreement may not be amended, supplemented or discharged, and no provision
hereof may be modified or waived, except expressly by an instrument in writing
signed by the Company, JPI and 66% of the Shares held by each of the following
groups of Stockholders in the aggregate, each voting as a separate group (the “Required
Stockholders”): the Fenics Stockholders, the Series A Stockholders, the
Series B Stockholders, the Series C Stockholders and the Class B Common
Stockholders. No waiver of any provision hereof by any party shall be deemed a
wavier by any other party nor shall any such waiver by any party be deemed a
continuing waiver of any matter by such party. No amendment, modification, supplement,
discharge or waiver hereof or hereunder shall require the consent of any Person
not a party to this Agreement.

 

Section 14.3. Pro Rata
Purchases by Stockholders. Wherever reference is made in this Agreement to
the rights of Stockholders to purchase Shares on a pro  rata basis,
each of the Stockholders who has elected to purchase Shares by giving notice in
accordance with the provisions of this Agreement shall be entitled to purchase
such number of Shares as the number of shares of Common Stock or preferred
stock, as the case may be, beneficially owned by it bears to the number of
shares of Common Stock or preferred stock, as the case may be, beneficially
owned by all of the Stockholders so electing to purchase Shares.

 

Section 14.4. Specific
Performance. Each of the parties acknowledges that it will be impossible to
measure in money the damage to the Company, the Stockholders or any of them, if
it or its transferee fails to comply with any of the restrictions or
obligations imposed by this Agreement, that every such restriction and
obligation is material, and that in the event of any such failure, the Company
or other Stockholders or any of them will not have an adequate remedy at law or
in damages. Therefore, each party consents to the issuance of an injunction or
the enforcement of other equitable remedies against it at the suit of an
aggrieved party without bond or other security, to compel performance of all of
the terms hereof, and waives any defenses thereto, including, without
limitation, the defenses of (i) failure of consideration, (ii) breach of any
other provision of this Agreement and (iii) availability of relief in damages.

 

Section 14.5. Notices.
All notices, consents, elections and directions required or permitted under
this Agreement (collectively “Notices”) shall be given in writing by
registered or certified mail, postage prepaid, and addressed, if to the
Company, at its principal executive office to the attention of the Chief
Executive Officer, and if to any Stockholder, to such Stockholder’s address set
forth in Schedule A, B, C, D or E attached hereto and made a part
hereof. Copies of all Notices sent hereunder to the Company or any of the
Stockholders shall be sent, in like fashion, as follows:

 

If to the Company,

 

Milbank, Tweed, Hadley & McCloy LLP

One Chase Manhattan Plaza

New York, NY 10005

Attn: John T. O’Connor

 

27

 

Tel. 212-530-5448

Fax 212-822-5448

 

If to any Advent
Shareholder,

 

Pepper Hamilton LLP

3000 Two Logan Square

18th and Arch
Streets

Philadelphia, PA 19103

Attn: James D. Epstein, Esq.

Telephone Number: (215)
981-4368

Fax: (215) 981-4750

 

If to Jersey Partners Inc.,

 

Greenberg Traurig LLP

200 Park Avenue

New York, NY 10166

Attn: Alan Gaynor, Esq.

Tel: (212) 801-9368

Fax: (212) 801-6400

 

If to the Stockholders, to
the addresses set forth in the Schedules hereto. All Notices hereunder that are
mailed shall be deemed to have been given or delivered three (3) days after the
date of mailing.

 

Section 14.6. Entire
Agreement. This Agreement supersedes all prior agreements among the parties
with respect to the subject matter hereof. This Agreement contains the entire
agreement among the parties with respect to the subject matter hereof except
where expressly otherwise stated herein.

 

Section 14.7. Choice of
Law; Jurisdiction; Venue. This Agreement has been negotiated and shall be
consummated in the State of New York and shall be governed by and construed in
accordance with the laws of the State of New York, without regard to its principles
of conflicts of law. The parties hereto irrevocably consent to the jurisdiction
of the courts of the State of New York located within the County of New York
and of any federal court located in the Southern District of the State of New
York in connection with any action or proceeding arising out of or relating to
this Agreement, any document or instrument delivered pursuant to, in connection
with or simultaneously with this Agreement, or a breach of this Agreement or
any such document or instrument; provided, however, if the
federal courts have subject matter jurisdiction, any action shall be commenced
and maintained there. In any such action or proceeding, each party hereto
waives personal service of any summons, complaint or other process and agrees
that service thereof may be made in accordance with Section 14.5 hereof.
Within 30 days after such service, or such other time as may be mutually agreed
upon in writing by the attorneys for the parties to such action or proceeding,
the party so served shall appear or

 

28

 

answer such summons, complaint or other
process. Should the party so served fail to appear or answer within such 30-day
period or such extended period, as the case may be, such party shall be deemed
in default and judgment may be entered against such party for the amount as
demanded in any summons, complaint or other process so served.

 

Section 14.8. Binding
Effect. This Agreement shall be binding upon and shall inure to the benefit
of the Company and each Stockholder and its or his respective heirs,
successors, assigns, distributees and legal representatives, and by their
signatures hereto, the Company and each Stockholder intends to and does hereby
become bound. Nothing expressed or mentioned in this Agreement is intended or
shall be construed to give any person other than the parties hereto and their
respective successors and assigns any legal or equitable right, remedy or claim
under or in or in respect of this Agreement or any provision herein contained.

 

Section 14.9. Severability.
If any provision of this Agreement or portion thereof, or the application
thereof to any person or circumstances or in any country, shall be held to any
extent invalid, unlawful or unenforceable, the remainder of this Agreement (or
of such provision) and the application thereof to other persons and
circumstances or in other countries shall not be affected thereby.

 

Section 14.10. Further
Actions. The Company and the Stockholders shall execute and deliver all such
further instruments and take such other and further action as may be reasonably
necessary or appropriate to effectuate the provisions of this Agreement and the
intention of the parties as expressed herein.

 

Section 14.11. Access to
Information. Each Stockholder (and its respective agents, representatives
and advisors) shall, upon written notice to the Company, be permitted all
reasonable access, on an ongoing basis, to the books and records of the Company
in accordance with (and subject to) the policies developed therefore by the
Board of Directors in accordance with corporate law of the State of Delaware.
The Stockholder requesting such access, and the Company which is the subject of
the request for access, shall each bear their respective costs and expenses in
respect of such access.

 

Section 14.12. Counterparts;
Facsimile Signatures. This Agreement may be executed in any number of
counterparts (including by facsimile signature), all of which together shall
constitute a single instrument.

 

Section 14.13. Variation
in Terms. All pronouns and any variations thereof shall be deemed to refer
to the masculine, feminine, or neuter, singular or plural, as the identity of
the person or persons or entity or entities may require. Each defined term
herein may be used in either its singular or plural form whether or not so
defined.

 

Section 14.14. Headings.
All Section headings herein and in the table of contents hereto are for
convenience of reference only and are not part of this Agreement, and no
construction or inference shall be derived therefrom.

 

Section 14.15. Schedules.
The Schedules are a part of this Agreement as if fully set forth herein. All
references to Articles, Sections and Schedules shall be deemed references to
such parts of this Agreement, unless the context shall otherwise require.

 

29

 

[The remainder of this page intentionally left blank.]

 

30

 

IN WITNESS WHEREOF, the parties hereto have executed and delivered this Agreement as of the
date first above written.

 

 

	
   

  	
  GFI GROUP
  INC.

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  By:

  	
   

  	
  /s/ S. McMillan

  
	
   

  	
   

  	
   

  	
  Name: S. McMillan

  
	
   

  	
   

  	
   

  	
  Title:C.O.O.

  

 

	
   

  	
  STOCKHOLDERS:

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Global Private Equity IV
  Limited Partnership

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  By:

  	
  Advent International
  Limited Partnership, General Partner

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  By:

  	
  Advent International
  Corporation,

  
	
   

  	
   

  	
  General Partner

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
  By:

  	
  /s/ Robert E. Taylor

  
	
   

  	
   

  	
   

  	
   

  	
  Name: Robert E. Taylor,
  Jr.

  
	
   

  	
   

  	
   

  	
   

  	
  Title: Vice President

  
							

 

	
   

  	
  Advent Partners (NA)
  GPE-IV Limited Partnership

  
	
   

  	
  Advent Partners GPE-IV
  Limited Partnership

  
	
   

  	
  Advent Partners Limited
  Partnership

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  By:

  	
  Advent International
  Corporation,

  
	
   

  	
   

  	
  General Partner

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
  By:

  	
  /s/ Robert E. Taylor

  
	
   

  	
   

  	
   

  	
  Name: Robert E. Taylor,
  Jr.

  
	
   

  	
   

  	
   

  	
  Title: Vice President

  

 

GFI Group Amended & Restated Stockholders
Agreement Execution Page

 

 

Execution Page to

Amended & Restated Stockholders
Agreement

of GFI Group Inc.

 

	
   

  	
  VENTURION GFI II LLC

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
  /s/ Geoffrey Kalish

  

 

	
   

  	
   

  	
   

  
	
   

  	
  Print Name:

  	
  Geoffrey Kalish

  
	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  

 

	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
  Managing Member

  

 

 

31

 

	
   

  	
  VENTURION GFI LLC

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Geoffrey Kalish

  

 

	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Name:

  	
   

  	
  Geoffrey Kalish

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Managing Member

  

 

32

 

	
   

  	
  Schell Investments LLC

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Cynthia R. Mahoney

  

 

	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Name:

  	
   

  	
  Cynthia R. Mahoney

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Managing Member

  

 

 

33

 

	
   

  	
  Sean P. Duffy

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Sean P. Duffy

  

 

	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Name:

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
   

  

 

34

 

	
   

  	
  Entre Networks Inc.

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Larry E. Fondren   4/8/02

  

 

	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Name:

  	
   

  	
  Larry E. Fondren

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s
  name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  President

  

 

 

35

 

	
   

  	
  N-Two LLC

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Robert Crossan

  

 

	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Name:

  	
   

  	
  Robert Crossan

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  CFO

  

 

 

36

 

	
   

  	
  Veritas Ventures LLC

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ John Culbertson

  

 

	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Name:

  	
   

  	
  John N. Culbertson

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Managing Member

  

 

 

37

 

	
   

  	
  AHP Holdings, LP

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Alec Petro

  

 

	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Name:

  	
   

  	
  Alec Petro

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Managing Partner

  

 

38

 

	
   

  	
  Olympia Valley Ltd

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Thomas C. Piersanti

  

 

	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Name:

  	
   

  	
  Thomas C. Piersanti Jr.

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  President

  

 

39

 

	
   

  	
  Michael Brennan

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Michael Brennan

  

 

	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Name:

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
   

  

40

 

	
   

  	
  Leopard Aggressive Fund Ltd

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Alain Berdouaré

  

 

	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Name:

  	
   

  	
  Alain Berdouaré

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Investment Manager

  

 

41

 

	
   

  	
  Richard K. Palmer

  
	
   

  	
  Print Stockholder Name

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Richard K. Palmer

  	
   

  	
  4/10/02

  

 

	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Name:

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
   

  

 

42

 

	
   

  	
  Ashish C. Shah

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Ashish C. Shah

  

 

	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Name:

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
   

  

 

43

 

	
   

  	
  Richard W. Kates

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Richard W. Kates

  

 

	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Name:

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
   

  

 

44

 

	
   

  	
  Peter J. McNally

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Peter J. McNally

  

 

	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Name:

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
   

  

 

45

 

	
   

  	
  David Bolas

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ David Bolas

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
   

  

 

46

 

	
   

  	
  Richard Hochstein

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Richard Hochstein

  

 

	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Name:

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
   

  

 

47

 

	
   

  	
  Venturion Market-Making Ventures, LLC

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Geoffrey Kalish

  

 

	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Name:

  	
   

  	
  Geoffrey Kalish

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Managing Member

  

 

48

 

	
   

  	
  Al-Noor Ramji

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Al-Noor Ramji

  

 

	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Name:

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
   

  

 

49

 

	
   

  	
  Daniel & Natalie Barkan

  
	
   

  	
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  /s/ Daniel Barkan

  	
  4/9/02

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Natalie Barkan

  	
   

  
						

 

	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Name:

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
   

  

 

50

 

	
   

  	
  KT Investments

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Yadim Kaufmann

  

 

	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Name:

  	
   

  	
  Yadim Kaufmann

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Pres.

  

 

51

 

	
   

  	
  Navier, Stokes & Co., Inc.

  
	
   

  	
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  Signature:

  	
   

  	
  /s/ Gideon Tolkowsky

  

 

	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Name:

  	
   

  	
  Gideon Tolkowsky

  
	
   

  	
   

  	
   

  	
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  Print Title:

  	
   

  	
  Director

  

 

52

 

	
   

  	
  George Handjinicolaou

  
	
   

  	
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  Signature:

  	
   

  	
  /s/ George Handjinicolaou

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
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  (if different than Stockholder’s
  name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
   

  

 

53

 

	
   

  	
  Dawn Ragan Heymann

  
	
   

  	
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  Signature:

  	
   

  	
  /s/ Dawn Ragan Heymann

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
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54

 

	
   

  	
  /s/ Jersey Partners Inc.

  
	
   

  	
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  Signature:

  	
   

  	
  /s/ Robert Crossan

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Robert Crossan

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  CFO

  

 

55

 

	
   

  	
  Jersey Partners Inc.

  
	
   

  	
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  Signature:

  	
   

  	
  /s/ Robert Crossan

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Robert Crossan

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  CFO

  

 

56

 

	
   

  	
  Mark Simon

  
	
   

  	
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  Signature:

  	
   

  	
  /s/ Mark Simon

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
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  Print Title:

  	
   

  	
   

  

 

57

 

	
   

  	
  Simon Rockall

  
	
   

  	
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  Signature:

  	
   

  	
  /s/ Simon Rockall

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
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58

 

	
   

  	
  Adam & Company (Nominees) Limited

  
	
   

  	
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  Signature:

  	
   

  	
  /s/ Ross D. McDonald

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
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  Ross D. McDonald

  
	
   

  	
   

  	
   

  	
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  Manager

  

 

59

 

	
   

  	
  Posaune Limited

  
	
   

  	
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  Signature:

  	
   

  	
  /s/ Peter Simon, Anton Simon

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Peter Simon, Anton Simon

  
	
   

  	
   

  	
   

  	
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  Print Title:

  	
   

  	
  Director

  

 

60

 

	
   

  	
   

  	
   

  	
  For and on behalf of

  HSBC International Trustee Limited

  re TC International

  
	
   

  	
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  Signature:

  	
   

  	
  /s/ [ILLEGIBLE]

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  [ILLEGIBLE]

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
   

  

 

61

 

	
   

  	
  J. A. Ashworth

  
	
   

  	
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  Signature:

  	
   

  	
  /s/ John Ashworth

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
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  Print Title:

  	
   

  	
  Chief Commercial Officer

  
	
   

  	
   

  	
   

  	
  GFI

  

 

62

 

	
   

  	
  Richard B. Mead

  
	
   

  	
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  Signature:

  	
   

  	
  /s/ Richard B. Mead

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  MR

  

 

63

 

	
   

  	
  Thompson Clive Investments PLC

  
	
   

  	
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  Signature:

  	
   

  	
  /s/ C. Fitzherbert

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  C.E. Fitzherbert

  
	
   

  	
   

  	
   

  	
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  Print Title:

  	
   

  	
  Authorised Signatory

  

 

64

 

	
   

  	
  M. Adam

  
	
   

  	
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  Signature:

  	
   

  	
  /s/ M. Adam

  	
  4/8/2002

  
	
   

  	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
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  Print Title:

  	
   

  	
   

  

 

65

 

	
   

  	
   

  	
   

  	
  The Michael Adam 2000

  Discretionary Settlement

  
	
   

  	
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  Signature:

  	
   

  	
  /s/ M. Adam

  	
   

  	
  4/8/2002

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  M. Adam

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Trustee

  

 

66

 

	
   

  	
  N - Two LLC

  
	
   

  	
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  Signature:

  	
   

  	
  /s/ Robert Crossan

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Robert Crossan

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  CFO

  

 

67

 

	
   

  	
  Brendan Foley

  
	
   

  	
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  Signature:

  	
   

  	
  /s/ Brendan Foley

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
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  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
   

  

 

68

 

	
   

  	
  For and on behalf of

  SG HAMBROS TRUST

  COMPANY (JERSEY) LIMITED as Trustee of the

  A. Simon 1995 Settlement

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Simon Morris

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Simon Morris

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Authorised Signatories

  

 

69

 

	
   

  	
  For and on behalf of

  SG HAMBROS TRUST

  COMPANY (JERSEY) LIMITED as Trustees of the

  Third Graymarsh Settlement

  	 

	
   

  	
  Print Stockholder Name

  	 

	
   

  	
   

  	
   

  	
   

  	 

	
   

  	
  Signature:

  	
   

  	
  /s/ Simon Morris

  	 

	
   

  	
   

  	
   

  	
  Authorised Signatories

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Simon Morris

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Authorised Signatories

  

 

70

 

	
   

  	
  3i Group PLC

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Dara F. Mitchell

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Dara F. Mitchell

  
	
   

  	
   

  	
   

  	
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  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Investment Manager

  

 

71

 

	
   

  	
  Nicholas Brown

  
	
   

  	
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  Signature:

  	
   

  	
  /s/ NJ Brown

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
   

  

 

72

 

	
   

  	
  J. P. Morgan Securities Inc.

  
	
   

  	
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  Signature:

  	
   

  	
  /s/ J. Ryan McBride

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  J. Ryan McBride

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Vice President

  

 

73

 

	
   

  	
  Jason Worth

  
	
   

  	
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  Signature:

  	
   

  	
  /s/ Jason Worth

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Jason Worth

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
   

  

 

74

 

	
   

  	
  Jim Pettit

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Jim Pettit

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Jim Pettit

  
	
   

  	
   

  	
   

  	
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  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
   

  

 

75

 

	
   

  	
  Paul Noglows

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Paul Noglows

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Paul Noglows

  
	
   

  	
   

  	
   

  	
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  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
   

  

 

76

 

	
   

  	
  Greg Smith

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Greg Smith

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Greg Smith

  
	
   

  	
   

  	
   

  	
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  Print Title:

  	
   

  	
   

  

 

77

 

	
   

  	
  Mark Slater

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Mark Slater

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Mark Slater

  
	
   

  	
   

  	
   

  	
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  Print Title:

  	
   

  	
   

  

 

78

 

	
   

  	
  Londonderry Management CORP

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Kevin J. McGrath

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Kevin J. McGrath

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  President

  

 

79

 

	
   

  	
  Magnetic Holdings International LLC (FNE)

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Robert Crossan

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Robert Crossan

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  CFO, Magnetic Management LLC

  

 

80

 

	
   

  	
  Magnetic Holdings International LLC (FE)

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Robert Crossan

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Robert Crossan

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  CFO, Magnetic Management LLC

  

 

81

 

	
   

  	
  Magnetic Holdings International LLC (DNE)

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Robert Crossan

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Robert Crossan

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  CFO, Magnetic Management LLC

  

 

82

 

	
   

  	
  Magnetic Holdings International LLC (DE)

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Robert Crossan

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Robert Crossan

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  CFO, Magnetic Management LLC

  

 

83

 

	
   

  	
  Brown Brothers Harriman & Co.

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ W. Carter Sullivan III

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  W. Carter Sullivan III

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s
  name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Partner

  

 

84

 

	
  0

  	
  Alec H. Petro

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Alec H. Petro

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Managing Director

  
	
   

  	
   

  	
   

  	
  Gamma Fund I   AHP Holdings

  

 

85

 

	
   

  	
  Gamma GFI LP

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Alec H. Petro

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Alec H. Petro

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Managing Director

  

 

86

 

	
   

  	
  Gamma Fund I LP

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/Alec Petro

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Alec Petro

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Managing Director

  

 

87

 

	
   

  	
  AHP Holdings, LP

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/   Alec Petro

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Alec Petro

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Managing Partner

  

 

88

 

	
   

  	
  AHP Holdings, LP

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Alec Petro

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Alec Petro

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Managing Partner

  

 

89

 

	
   

  	
  Hambrecht & Quist California

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Thomas Szymoniak

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Thomas Szymoniak

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Attorney-in-Fact

  
	
   

  	
   

  	
   

  	
   

  

 

90

 

	
   

  	
  Access Technology Partners   Broker’s Fund
  LP

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Thomas Szymoniak

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Thomas Szymoniak

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Attorney-in-Fact

  
	
   

  	
   

  	
   

  	
   

  

 

91

 

	
   

  	
  Access Technology Partners LP

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Thomas Szymoniak

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Thomas Szymoniak

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Attorney-in-Fact

  
	
   

  	
   

  	
   

  	
   

  

 

92

 

	
   

  	
  H & Q Employee Venture Fund 2000, LP.

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Thomas Szymoniak

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Thomas Szymoniak

  
	
   

  	
   

  	
   

  	
  (if different than
  Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Attorney-in-Fact

  
	
   

  	
   

  	
   

  	
   

  

 

93

 

	
   

  	
  CMS Co-Investment Subpartnership

  
	
   

  	
  Print Stockholder Name

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Signature:

  	
   

  	
  /s/ Thomas F. D. Fridio

  
	
   

  	
   

  	
   

  	
   

  

 

	
   

  	
  Print Name:

  	
   

  	
  Thomas F. D. Fridio

  
	
   

  	
   

  	
   

  	
  (if different than Stockholder’s name)

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Print Title:

  	
   

  	
  Authorised Signatory

  

 

94

 

SCHEDULE A

 

Fenics
Stockholders

 

	
  3i PLC

  	
  Brendan Foley

  
	
  91 Waterloo Road

  	
  Old Pond House, Village
  Road

  
	
  London SE1 8 XP

  	
  Dorney, Windsor, SL4 6QJ

  
	
  Attn: Dara Mitchell

  	
   

  
	
   

  	
   

  
	
  Thompson Clive Investments
  plc

  	
  John Ashworth

  
	
  24 Old Bond Street

  	
  Ropers Farm, Nutbourne,
  Pulborough

  
	
  London W1X4JD

  	
  West Sussex, RH20 2HF

  
	
  Attn: John Baker

  	
   

  
	
   

  	
   

  
	
  HSBC International Trustee
  Limited

  	
  Mark Simon

  
	
  re: Thompson Clive
  International

  	
  Cheapside Farmhouse,
  Sanridgebury Lane

  
	
  P.O. Box 88, 1 Grenville
  Street

  	
  St Albans, Hertfordshire,
  AL3 6JF

  
	
  St. Helier, Jersey JE4 9PF

  	
   

  
	
  Attn: Caron Tomlinson

  	
   

  
	
   

  	
   

  
	
  SG Hambros Trust Company
  (Jersey) Ltd as

  	
  Richard Mead

  
	
  Trustees of the Third
  Graymarsh Trust

  	
  Clayfurlong House, Kemble,
  Cirencester

  
	
  P.O. Box 1977 The
  Esplanade

  	
  Gloucestershire, GL7 6BS

  
	
  St. Helier, Jersey JE4 8RT

  	
   

  
	
  Attn: Simon Morris

  	
   

  
	
   

  	
   

  
	
  SG Hambros Trust Company
  (Jersey) Ltd as

  	
  Simon Rockall

  
	
  Trustees of the Alexandra
  Simon 1995

  	
  21 Cross Way, Petts Wood

  
	
  Settlement

  	
  Kent, BR5

  
	
  P.O. Box 1977 The
  Esplanade

  	
   

  
	
  St. Helier, Jersey JE4 8RT

  	
   

  
	
  Attn: Simon Morris

  	
   

  
	
   

  	
   

  
	
  Adam & Company
  (Nominees) Limited

  	
  Posaune Limited

  
	
  238 West George Street

  	
  PO Box 122, Helvetia
  Court, South Esplanade

  
	
  Glasgow, G2 4QY

  	
  St Peter Port, Guernsey
  GY1 4EE

  
	
  Attn: Don Bremner

  	
  Attn: Julia Church

  
	
   

  	
   

  
	
  The Michael Adam 2000
  Discretionary

  	
  N-Two LLC

  
	
  Settlement

  	
  Robert Crossan

  
	
  Withers Solicitors, 12
  Gough Square

  	
  100 Wall Street, 4th
  Floor

  
	
  London, EC4A 3DW

  	
  New York, NY 10005

  
	
  Attn: John Riches

  	
   

  

 

A-1

 

Michael Adam

Kennox House, Kilwinning Road

Stewarton, Kilmarnock, Ayrshire KA3 3EF

 

A-2

 

SCHEDULE B

 

	
  Series A
  Stockholders

  	
   

  
	
   

  	
   

  
	
  Magnetic Holdings
  International LLC (DE)

  	
  Access Technology Partners
  Brokers Fund, LP

  
	
  c/o GFI Group Inc.

  	
  c/o Chase H&Q

  
	
  100 Wall Street

  	
  1 Bush Street

  
	
  New York, NY 10005

  	
  San Francisco, CA 94104

  
	
  Attn: Michael Gooch

  	
  Attn: Armineh Baghomian

  
	
   

  	
   

  
	
  Magnetic Holdings
  International LLC (DNE)

  	
  Hambrecht & Quist
  California

  
	
  c/o GFI Group Inc.

  	
  c/o Chase H&Q

  
	
  100 Wall Street

  	
  1 Bush Street

  
	
  New York, NY 10005

  	
  San Francisco, CA 94104

  
	
  Attn: Michael Gooch

  	
  Attn: Armineh Baghomian

  
	
   

  	
   

  
	
  Magnetic Holdings
  International LLC (FE)

  	
  H&Q Employee Venture
  Fund 2000

  
	
   c/o GFI Group Inc.

  	
  c/o Chase H&Q

  
	
  100 Wall Street

  	
  1 Bush Street

  
	
  New York, NY 10005

  	
  San Francisco, CA 94104

  
	
  Attn: Michael Gooch

  	
  Attn: Armineh Baghomian

  
	
   

  	
   

  
	
  Magnetic Holdings
  International LLC (FNE)

  	
  Nicholas Brown

  
	
  c/o GFI Group Inc.

  	
  104 Wigwam Road

  
	
  100 Wall Street

  	
  Locust, NJ 07760

  
	
  New York, NY 10005

  	
   

  
	
  Attn: Michael Gooch

  	
   

  
	
   

  	
   

  
	
  Gamma GFI LP

  	
  AHP Holdings LP

  
	
  555 Croton Road, Suite 111

  	
  37 Fort Hill Lane

  
	
  King of Prussia, PA 19406

  	
  Duxbury, MA

  
	
  Attn: Alec Petro

  	
  02332

  
	
   

  	
  Attn: Alec Petro

  
	
   

  	
   

  
	
  Venturion GFI LLC

  	
  Gamma Fund I LP

  
	
  275 Madison Avenue, 38th
  Floor

  	
  555 Croton Road, Suite 111

  
	
  New York, NY 10016

  	
  King of Prussia, PA 19406

  
	
  Attn: Geoff Kalish

  	
  Attn: Alec Petro

  
	
   

  	
   

  
	
  Brown Brothers Harriman

  	
  Londonderry Management
  Corp.

  
	
  59 Wall Street

  	
  420 Lexington Avenue

  
	
  New York, NY 10005

  	
  New York, NY 10170

  
	
  Attn: Ann Hobart

  	
  Attn: Kevin McGrath

  
	
   

  	
   

  
	
  CMS Co. Investment
  Partnership LP

  	
  JP Morgan Securities Inc.

  
	
  1926 Arch Street

  	
  1 Bush Street

  
	
  Philadelphia, PA
  19103-1484

  	
  San Francisco, CA 94104

  
	
  Attn: Ingrid Welch

  	
  Attn: Lorraine Maldaque

  

 

B-1

 

	
  Greg Smith

  	
  Jason Worth

  
	
  JP Morgan H&Q

  	
  JP Morgan H&Q

  
	
  1 Bush Street

  	
  1 Bush Street

  
	
  San Francisco, CA 94104

  	
  San Francisco, CA 94104

  
	
   

  	
   

  
	
  Paul Noglows

  	
  Jim Pettit

  
	
  277 Park Ave 10th Floor

  	
  311 Sheridan Avenue

  
	
  New York, NY 10172-3407

  	
  Piedmont, CA 94611

  
	
   

  	
   

  
	
  Mark Slater

  	
  Morgan Witt Alliance Ltd.

  
	
  94 West Springfiled St

  	
  41 River Terrace, #308

  
	
  Boston, MA 02118

  	
  New York, NY 10282

  
	
   

  	
  Att:Edward Witt

  

 

B-2

 

Access Technology Partners LP

c/o Chase H&Q

1 Bush Street

San Francisco, CA 94104

Attn: Armineh Baghomian

 

B-3

 

SCHEDULE C

 

Series B
Stockholders

 

	
  Entre Networks, Inc.

  	
  Veritas Ventures LLC

  
	
  5 Great Valley Parkway,
  Suite 314

  	
  6 Cove Lane

  
	
  Malvern, PA 19355

  	
  Meford, NJ 08056

  
	
  Attn: Joyce M. Marr

  	
  Attn: John Culbertson

  
	
   

  	
   

  
	
  AHP Holdings LP

  	
  Sean P. Duffy

  
	
  37 Fort Hill Lane

  	
  9 Oldwoods Road

  
	
  Duxbury, MA

  	
  Saddleriver, NJ 07458

  
	
  02332

  	
   

  
	
  Attn: Alec Petro

  	
   

  
	
   

  	
   

  
	
  N-Two LLC

  	
  Michael Brennan

  
	
  100 Wall Street

  	
  6 The Old Barracks

  
	
  New York, NY 10005

  	
  London W84PU

  
	
  Attn: Robert Crossan (c/o
  GFI)

  	
   

  
	
   

  	
   

  
	
  Olympia Valley LLP

  	
  Lionel Bouaziz

  
	
  10 Great Woods Lane

  	
  11 Windsor Court, Vicarage
  Crescent

  
	
  Malvern, PA 19355

  	
  London SW11 3LA

  
	
  Attn: Tom Piersanti

  	
   

  
	
   

  	
   

  
	
  Schell Investment, LLC

  	
   

  
	
  555 Croton Road, Suite 111

  	
   

  
	
  King of Prussia, PA 19406

  	
   

  
	
  Attn: Tom Mahoney

  	
   

  

 

C-1

 

SCHEDULE
D

Series C
Stockholders

 

Global Private Equity IV Limited Partnership

Advent Partners (NA) GPE-IV Limited
Partnership

Advent Partners GPE-IV Limited Partnership

Advent Partners Limited Partnership

C/O Advent International Corporation

75 State Street

Boston, MA 02109

Attn: Robert Taylor

 

Venturion GFI LLC

Venturion GFI II, LLC

275 Madison Avenue, 38th Floor

New York, NY 10016

Attn: Geoff Kalish

 

3i Group PLC

91 Waterloo Road

London SE1 8XP

United Kingdom

Attn:  Dara Mitchell

 

CMS Co-Investment Subpartnership

1926 Arch Street

Philadelphia, PA 19103-1484

Attn: 
Ingrid Welch

 

E-1

 

SCHEDULE E

 

Class B
Common Stockholders

 

	
  Richard Kates

  	
  Salomon Smith Barney as
  Custodian for

  
	
  47 Mercer Street, #5

  	
  Achilles Macris IRA

  
	
  New York, NY 10013

  	
  1 Penn Plaza, 39th Floor

  
	
   

  	
  Rasweiler Group

  
	
   

  	
  New York, NY 10119

  
	
   

  	
  Attn: Garrett Buckley

  
	
   

  	
   

  
	
  Dawn Ragan Heyman

  	
  Navier, Stokes and Co.

  
	
  100 Balboa Court

  	
  c/o Veritas

  
	
  Irving, TX 75062

  	
  91 Medinat Hayehudim
  Street

  
	
   

  	
  Herzliya Pituach, Israel
  46120

  
	
   

  	
  Attn: Gideon Tolkowsky

  
	
   

  	
   

  
	
  Peter J. McNally

  	
  KT Investments

  
	
  315 East 80th Street, Apt
  5A

  	
  c/o
  Veritas

  
	
  New York, NY 10021

  	
  91 Medinat Hayehudim
  Street

  
	
   

  	
  Herzliya Pituach, Israel
  46120

  
	
   

  	
  Attn: Yadim Kaufman

  
	
   

  	
   

  
	
  Katten Munchin & Zavis

  	
  George Handjinicolaou

  
	
  525 West Monroe Street,
  Suite 1600

  	
  1598 Maddux Lane

  
	
  Chicago, IL 60661-3693

  	
  McLean, VA 22101

  
	
  Attn: Vincent F. Sergi

  	
   

  
	
   

  	
   

  
	
  Venturion Market-Making
  Ventures, LLC

  	
  Ashish Shah

  
	
  275 Madison Avenue, 38th Floor

  	
  303 East 18th Street, 2nd
  Floor

  
	
  New York, NY 10016

  	
  New York, NY 10003

  
	
  Attn: Geoff Kalish

  	
   

  
	
   

  	
   

  
	
  Daniel & Natalie
  Barkan

  	
  Al-Noor Ramji

  
	
  17 Schechterman Street

  	
  1801 California Street, 34th
  Floor

  
	
  Ramat Efal, Israel

  	
  Denver, Colorado 80202

  
	
   

  	
   

  
	
  Richard Hochstein

  	
  David Bolas

  
	
  5103 10th Avenue

  	
  3689 Clay Mountain Drive

  
	
  Brooklyn, NY 11219

  	
  Medina, OH 44256

  

 

E-2

 

	
  Richard K. Palmer

  	
  Leopard Aggressive Fund

  
	
  5 Brookbank Road

  	
  118 East 60 Street, Apt
  29A

  
	
  Orinda, CA 94563

  	
  New York, NY 10022

  
	
   

  	
  Attn: Alain Berdouare

  
	
   

  	
   

  
	
  Jersey Partners Inc.

  	
  C. Pascal Isbell

  
	
  100 Wall Street, 4th
  Floor

  	
  55 Wetherby Mansions

  
	
  New York, NY 10005

  	
  Earls Court Square

  
	
  Attn: Robert Crossan (c/o
  GFI)

  	
  London, England SW5 9BH

  

 

E-3

 

SCHEDULE F

 

Class A
Common Stockholders

 

Jersey Partners Inc.

100 Wall Street, 4th Floor

New York, NY 10005

Attn: Robert Crossan (c/o GFI)

 

F-1

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