Document:

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                                  EXHIBIT 10.5

                              EMPLOYMENT AGREEMENT

             THIS EMPLOYMENT AGREEMENT (this "Agreement") is entered into this
    12th day of August, 1999, by and between Butler Wick Corp., an Ohio
    corporation (the "Employer"), and Thomas J. Cavalier, an individual (the
    "Employee");

                                   WITNESSETH:

WHEREAS, the Employee is currently employed as the President and Chief
Executive Officer of the Employer, of Butler, Wick & Co., Inc., and of Butler
Wick Asset Management Co., (the latter two companies being wholly-owned
subsidiaries of the Employer);

            WHEREAS, the Employer and United Community Financial Corp., an
     Ohio corporation ("UCFC"), have entered into an Agreement and Plan of
     Merger dated April 15, 1999 (the "Merger Agreement"), pursuant to which
     UCFC will acquire all of the stock of the Employer;

            WHEREAS, the Employer and UCFC desire to be ensured of Employee's
     continued active participation in the business of Employer and its
     subsidiaries; and

             WHEREAS, in order to induce Employee to remain in the employ of
     Employer and in consideration of Employee agreeing to remain in the
     employ of Employer, the parties desire to specify the terms of such
     employment;

             NOW, THEREFORE, in consideration of the premises and mutual
     covenants herein contained, the Employer and the Employee hereby agree
     as follows:

     1.       EMPLOYMENT AND TERM.

                      (a) TERM. Upon the terms and subject to the conditions
     of this Agreement, the Employer hereby employs the Employee and the
     Employee hereby accepts employment, as the President and Chief Executive
     Officer of the Employer, of Butler, Wick & Co., Inc., and of Butler Wick
     Asset Management Co. The term of this Agreement shall commence on August
     12, 1999, and shall end on August 11, 2002, unless extended by the
     Employer, with the consent of the Employee, as provided in subsection
     (b) of this Section 1 (together with such extensions, the "Term").

                      (b) EXTENSION. On or before each anniversary of the
     date of this Agreement, the board of directors of the Employer (the
     "Board") shall review this Agreement and, upon approval by the Board,
     shall extend the Term of this Agreement for a one-year period beyond the
     then effective expiration date. Any such extension shall be subject to
     the written consent of the Employee. The Board shall document its
     reasons for extending the Term of this Agreement in the minutes of the
     meeting at which such action is taken.

     2.       DUTIES OF THE EMPLOYEE.

                      (a) GENERAL DUTIES AND RESPONSIBILITIES. The Employee
     shall serve as the President

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     and Chief Executive Officer of the Employer, of Butler, Wick & Co.,
     Inc., and of Butler Wick Asset Management Co. Subject to the direction
     of the Board, the Employee shall perform all duties and shall have all
     powers which are commonly incident to the offices of President and Chief
     Executive Officer or which, consistent therewith, are delegated to him
     by the Board. Such duties may include, but shall not be limited to,
     developing policies and strategic growth and business plans and
     objectives, directing and coordinating corporate programs, supervising
     and evaluating senior management members.

                      (b) DEVOTION OF ENTIRE TIME TO THE BUSINESS OF THE
     EMPLOYER. The Employee shall devote his entire productive time, ability
     and attention during normal business hours throughout the Term to the
     faithful performance of his duties under this Agreement. The Employee
     shall not directly or indirectly render any services of a business,
     commercial or professional nature to any person or organization other
     than the Employer, UCFC, or any subsidiary of the Employer or UCFC
     without the prior written consent of the Board; provided, however, that
     the Employee shall not be precluded from (i) vacations and other leave
     time in accordance with Section 3(f) below, (ii) reasonable
     participation in community, civic, charitable or similar organizations,
     (iii) reasonable participation in industry-related activities,
     including, but not limited to, attending state and national trade
     association or Young Presidents' Organization meetings and serving as an
     officer, director or trustee of a state or national trade association or
     the Young Presidents' Organization, (iv) serving as an officer or
     director of the Employer, UCFC or any subsidiary of the Employer or UCFC
     and receiving a salary, director's fees or other compensation or
     benefits, as appropriate, or (v) pursuing personal investments which do
     not interfere or conflict with the performance of the Employee's duties
     to the Employer and UCFC.

                      (c) REPORTING OBLIGATIONS. The Employee shall report
     directly to the Board.

     3.       COMPENSATION.

                      (a) ANNUAL SALARY. The Employee shall receive an annual
     salary of not less then $200,000, payable in equal installments not less
     often than monthly.

                      (b) ANNUAL REVIEW. On or before August 12th of each
     year, commencing in 2000, the salary of the Employee shall be reviewed
     by the Board and shall be set at an amount not less than $200,000, based
     upon the Employee's individual performance and such other factors as the
     Board may deem appropriate (the "Annual Review"). The results of the
     Annual Review shall be reflected in the minutes of the Board.

                      (c) BONUS PAYMENT. During the Term, the Employee shall
     be entitled to receive a bonus, payable not less often than annually,
     equal to the sum of the following components: (1) 2% of the first
     $500,000 of the Employer's operating profit; (2) 6% of the next $250,000
     of the Employer's operating profit; (3) 8% of the next $250,000 of the
     Employer's operating profit; (4) 10% of the next $250,000 of the
     Employer's operating profit; (5) 12% of the next $250,000 of the
     Employer's operating profit; (6) 8% of the next $500,000 of the
     Employer's operating profit; and (7) 10% of any amount of the Employer's
     operating profit over $2.0 million.

                      For purposes of this provision, the term "operating
     profit" shall mean the sum of the profits or losses of each of the
     Employer's subsidiaries, less the amount of bonuses paid to members of
     the Municipal Department of Butler, Wick & Co., Inc., the Capital
     Markets Group of Butler, Wick & Co., Inc. and the administrative and
     operations department of the Employer.

                      (d) COMMISSIONS. The Employee shall be entitled to any
     and all commissions and

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     fees earned on client accounts in accordance with the formally established
     commission and fee programs of the Employer or its applicable subsidiary.

                      (e) EMPLOYEE BENEFIT PROGRAMS. During the Term, the
     Employee shall be entitled to participate in all formally established
     employee benefit, bonus, pension, insurance and profit sharing plans and
     similar programs that are maintained by the Employer from time to time
     and all employee benefit plans or programs hereafter adopted in writing
     by the Board for which senior management personnel of the Employer are
     eligible (collectively, "Benefit Plans"), in accordance with the terms
     and conditions of such Benefit Plans. Notwithstanding any statement to
     the contrary contained elsewhere in this Agreement, the Employer may at
     any time discontinue or terminate any Benefit Plan now existing or
     hereafter adopted, to the extent permitted by the terms of such Benefit
     Plan, and shall not be required to compensate the Employee for such
     discontinuance or termination to the extent such discontinuance or
     termination pertains to all employees of the Employer who are eligible
     participants at the time.

                      (f) VACATION AND SICK LEAVE. The Employee shall be
     entitled, without loss of pay, to be absent voluntarily from the
     performance of his duties under this Agreement, in accordance with the
     policies periodically established by the Board for senior management
     officials of the Employer. The Employee shall be entitled to annual sick
     leave as established by the Board for senior management officials of the
     Employer.

                      (g) EXPENSES. The Employer shall pay or reimburse the
     Employee in the amount of $666.67 per month for all reasonable
     entertainment expenses incurred by the Employee, and shall pay all of
     Employee's reasonable travel and miscellaneous expenses incurred in
     connection with the performance of his duties under this Agreement.

     4.         TERMINATION OF EMPLOYMENT.

                      (a) GENERAL. The employment of the Employee shall
     terminate at any time during the Term (i) at the option of the Employer,
     upon the delivery by the Employer of written notice of termination to
     the Employee, or (ii) at the option of the Employee, upon delivery by
     the Employee of written notice of termination to the Employer if the
     present capacity or circumstances in which the Employee is employed are
     materially adversely changed (including, but not limited to, a material
     reduction in responsibilities or authority or the assignment of duties
     or responsibilities substantially inconsistent with those normally
     associated with the Employee's position described in Section 2(a) of
     this Agreement, change of title or removal as a director of UCFC, the
     Employer or any subsidiary of the Employer, the requirement that the
     Employee regularly perform his principal executive functions more than
     thirty-five (35) miles from his primary office as of the date of this
     Agreement or the Employee's benefits provided under this Agreement are
     reduced, unless the benefit reductions are part of a company-wide
     reduction). The following subsections (A), (B) and (C) of this Section
     4(a) shall govern the obligations of the Employer to the Employee upon
     the occurrence of the events described in such subparagraphs:

                      (A) TERMINATION FOR CAUSE. In the event that the
     Employer terminates the employment of the Employee during the Term
     because of the Employee's personal dishonesty, incompetence, willful
     misconduct, breach of fiduciary duty involving personal profit,
     intentional failure or refusal to perform the duties and
     responsibilities assigned in this Agreement, willful violation of any
     law, rule or regulation (other than traffic violations or other minor
     offenses), or final cease-and-desist order or material breach of any
     provision of this Agreement ("Cause"), the Employee shall not receive,
     and shall have no right to receive, any compensation or other benefits
     for any period after such

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     termination.

                      (B) TERMINATION IN CONNECTION WITH CHANGE OF CONTROL.
     In the event that the employment of the Employee is terminated by the
     Employer in connection with a Change of Control (hereinafter defined)
     for any reason other than Cause or is terminated by the Employee as
     provided in Section 4(a)(ii) above, then the following shall occur:

                          (I)  The Employer shall promptly pay to the
     Employee or to his beneficiaries, dependents or estate an amount equal
     to the product of 2.99 multiplied by the Employee's "base amount" as
     defined in Section 280G(b)(3) of the Internal Revenue Code of 1986, as
     amended, and the regulations promulgated thereunder ("Section 280G");

                          (II) The Employee shall continue to be covered at
     the Employer's expense under all health, life and disability plans of
     the Employer, as described in Section 3(c) of this Agreement, in which
     the Employee was a participant prior to the effective date of the
     termination of his employment as if the Employee were still employed
     under this Agreement until the earlier of the expiration of the Term or
     the date on which the Employee is included in another employer's benefit
     plans as a full-time employee; and

                          (III) The Employee shall not be required to
     mitigate the amount of any payment provided for in this Agreement by
     seeking other employment or otherwise, nor shall any amounts received
     from other employment or otherwise by the Employee offset in any manner
     the obligations of the Employer hereunder, except as specifically stated
     in subparagraph (II) above.

             (C) TERMINATION NOT IN CONNECTION WITH CHANGE OF CONTROL. In the
     event that the employment of the Employee is terminated by the Employer
     before the expiration of the Term for any reason other than death,
     disability, termination for Cause or termination in connection with a
     Change of Control, then the following shall occur:

                          (I) The Employee shall continue to participate in
     the retention plan established pursuant to Section 6.10 of the Merger
     Agreement;

                          (II) The Employer shall be obligated to continue to
     pay on at least a monthly basis, until the expiration of the Term, to
     the Employee, his designated beneficiaries or his estate, the total
     compensation in effect at the time of termination pursuant to Section 3
     above;

                          (III) The Employer shall continue to provide to the
     Employee, at the Employer's expense, health, life and disability
     benefits, as described in Section 3(e) of this Agreement, substantially
     equal to those being provided to the Employee at the date of termination
     of his employment until the earliest to occur of the expiration of the
     Term or the date on which the Employee is included in another employer's
     benefit plans as a full-time employee;

                          (IV) The Employee shall not be required to mitigate
     the amount of any payment provided for in this Agreement by seeking
     other employment or otherwise, nor shall any amounts received from other
     employment or otherwise by the Employee offset in any manner the
     obligations of the Employer hereunder, except as specifically stated in
     subparagraph III above.

                      (b) DEATH OF THE EMPLOYEE. The Term shall automatically
     expire upon the death of the Employee. In such event, the Employee's
     estate shall be entitled to receive the compensation due the

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     Employee through the last day of the calendar month in which the death
     occurred, except as otherwise specified herein.

                      (c) "GOLDEN PARACHUTE" PROVISION. In the event that any
     payments pursuant to this Section 4 would result in the imposition of a
     penalty tax pursuant to Section 280G, such payments shall be reduced to
     the maximum amount which may be paid under Section 280G without
     exceeding such limits.

                      (d) DEFINITION OF "CHANGE OF CONTROL." A "Change of
     Control" shall mean any one of the following events:

    (i) the acquisition of ownership or power to vote more than 25% of the
voting stock of the Employer or UCFC;

    (ii) the acquisition of the ability to control the election of a majority
of the directors of the Employer or UCFC;

    (iii) prior to August 11, 2002, individuals who constitute the Board of
Directors of the Employer or UCFC as of the date of this Agreement cease for
any reason to constitute at least a majority thereof; provided, however, that
any individual whose election or nomination for election as a member of the
Board of Directors of the Employer or UCFC was approved by a vote of at least
two-thirds of the directors then in office shall be considered to have
continued to be a member of the Board of Directors of the Employer or UCFC
and no effect shall be given to changes in the composition of the Board due
to the death, disability, retirement or resignation of any such person; or

    (iv) an event that would be required to be reported in response to Item
l(a) of Form 8-K or Item 6(e) of Schedule 14A of Regulation 14A pursuant to
the Securities Exchange Act of 1934, as amended (the "Exchange Act"), or any
successor thereto, whether or not any class of securities of UCFC is
registered under the Exchange Act.

     Notwithstanding the foregoing, the acquisition by UCFC of thc stock of
     the Employer in accordance with the Merger Agreement shall not
     constitute a Change of Control.

                      For purposes of this Agreement, an event shall be
     deemed to have occurred "in connection with a Change of Control" if such
     event occurs within one year before or after a Change of Control.

                      (e) TERMINATION BY EMPLOYEE. If the Employee terminates
     this Agreement without the written consent of the Employer, other than
     pursuant to Section 4(a)(ii) of this Agreement, the Employee hereby
     agrees that during the unexpired Term: (i) he will not, and will not
     permit any of his affiliates to, alone, together or in association with
     others, either as principal, agent, owner, shareholder, officer,
     director, partner, lender, investor, independent contractor, consultant
     or in any other capacity, engage in, have a financial interest in or be
     in any way connected or affiliated with, or render advice or services to
     any person that engages in a business that would compete with the
     principal business of the Employer or UCFC or any of their subsidiaries
     within Mahoning, Trumbull, Columbiana, Portage, Cuyahoga, Medina or
     Stark Counties, Ohio, Mercer or Venango Counties, Pennsylvania; and (ii)
     he will not, and will not permit any affiliate, directly or indirectly,
     to solicit, divert, take away or interfere with the relationship of the
     Employer with any person who is or was a customer, or employee or
     supplier of the Employer at any time during the last twenty-four (24)
     month period immediately prior to the date of this Agreement.

             For proposes of this provision, the term "affiliate" of any
     specified person shall mean (i) a person that directly or indirectly
     through one or more intermediaries, controls, or is controlled by, or is
     under common control with, such specified person; (ii) any relative or
     spouse of such person, or any relative of such spouse, any one of

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     whom has the same home as such person; (iii) any trust or estate in which
     such person or any of thc persons specified in (ii) collectively own ten
     percent or more of the total beneficial interest or of which any of such
     persons serve as trustee, executor or in any similar capacity; or (iv)
     any corporation or other organization in which such person or any of the
     persons specified in (ii) are the beneficial owners collectively of ten
     percent or more of any class of equity securities or ten percent or more
     of the equity interest. For the purposes of this definition, "control"
     when used with respect to any specified person means the power to direct
     the management and policies of such person, directly or indirectly,
     whether through the ownership of voting securities, by contract or
     otherwise; and the terms "controlling" and "controlled" have meanings
     relative to the foregoing.

             For purposes of this provision, the term "person" refers to an
     individual or corporation, partnership, trust, association or other
     organization.

             This provision shall not apply in the event of the termination
     of the employment of the Employee by the Employer prior to the
     expiration of the Term or the termination of the employment of the
     Employee by the Employee pursuant to Section 4(a)(ii) of this Agreement.

     5. CONSOLIDATION, MERGER OR SALE OF ASSETS. Nothing in this Agreement shall
     preclude the Employer or UCFC from consolidating with, merging into, or
     transferring all, or substantially all, of their assets to another
     corporation that assumes all of their obligations and undertakings
     hereunder. Upon such a consolidation, merger or transfer of assets, and
     subject to the provisions pertaining to Change of Control contained
     herein, the term "Employer" as used herein, shall mean such other
     corporation or entity, and this Agreement shall continue in full force
     and effect.

     6. CONFIDENTIAL INFORMATION. The Employee acknowledges that during his
     employment he will learn and have access to confidential information
     regarding the Employer and UCFC and its customers and businesses
     ("Confidential Information"). The Employee agrees and covenants not to
     disclose or use for his own benefit, or the benefit of any other person
     or entity, any Confidential Information, unless or until the Employer
     and UCFC consent in writing to such disclosure or use or the
     Confidential Information is otherwise legally in the public domain. The
     Employee shall not knowingly disclose or reveal to any unauthorized
     person any Confidential Information relating to the Employer or UCFC,
     their subsidiaries, or affiliates, or to any of the businesses operated
     by them, and the Employee confirms that the Confidential Information
     constitutes the exclusive property of the Employer or UCFC. The Employee
     shall not otherwise knowingly act or conduct himself to the material
     detriment of the Employer or UCFC, their subsidiaries, or affiliates or
     in a manner which is inimical or contrary to the interests of the
     Employer or UCFC.

     7. NON-ASSIGNABILITY. Neither this Agreement nor any right or interest
     hereunder shall be assignable by the Employee, his beneficiaries or
     legal representatives without the Employer's prior written consent;
     provided, however, that nothing in this Section 7 shall preclude the
     Employee from designating a beneficiary to receive any benefits payable
     hereunder upon his death or the executors, administrators or other legal
     representatives of the Employee or his estate from assigning any rights
     hereunder to the person or persons entitled thereto.

     8. NO ATTACHMENT. Except as required by law, no right to receive payment
     under this Agreement shall be subject to anticipation, commutation,
     alienation, sale, assignment, encumbrance, charge, pledge or
     hypothecation or to execution, attachment, levy, or similar process of
     assignment by operation of law, and any attempt, voluntary or
     involuntary, to effect any such action shall be null, void and of no
     effect.

     9. BINDING AGREEMENT. This Agreement shall be binding upon, and inure to
     the benefit of, the Employee and the Employer and their respective
     permitted successors and assigns.

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     10. AMENDMENT OF AGREEMENT. This Agreement may not be modified or
     amended, except by an instrument in writing signed by the parties hereto.

     11. WAIVER. No term or condition of this Agreement shall be deemed to
     have been waived, nor shall there be an estoppel against the enforcement
     of any provision of this Agreement, except by written instrument of the
     party charged with such waiver or estoppel. No such written waiver shall
     be deemed a continuing waiver, unless specifically stated therein, and
     each waiver shall operate only as to the specific term or condition
     waived and shall not constitute a waiver of such term or condition for
     the future or as to any act other than the act specifically waived.

     12. SEVERABILITY. If, for any reason, any provision of this Agreement is
     held invalid, such invalidity shall not affect the other provisions of
     this Agreement not held so invalid, and each such other provision shall,
     to the full extent consistent with applicable law, continue in full
     force and effect. If this Agreement is held invalid or cannot be
     enforced, then any prior Agreement between the Employer (or any
     predecessor thereof) and the Employee shall be deemed reinstated to the
     full extent permitted by law, as if this Agreement had not been executed.

     13. HEADINGS. The headings of the paragraphs herein are included solely
     for convenience of reference and shall not control the meaning or
     interpretation of any of the provisions of this Agreement.

     14. GOVERNING LAW. This Agreement has been executed and delivered in the
     State of Ohio and its validity, interpretation, performance, and
     enforcement shall be governed by the laws of the State of Ohio.

     15. EFFECT OF PRIOR AGREEMENTS. This Agreement contains the entire
     understanding between the parties hereto and supersedes any prior
     employment agreement between the Employer or any predecessor of the
     Employer and the Employee.

     16. NOTICES. Any notice or other communication required or permitted
     pursuant to this Agreement shall be deemed delivered if such notice or
     communication is in writing and is delivered personally or by facsimile
     transmission or is deposited in the United States mail, postage prepaid,
     addressed as follows:

          If to the Employer:

          Butler Wick Corp.
          City Center One, Suite 700
          Youngstown, Ohio 44501
          Attention:  Secretary

          With a copy to:

          United Community Financial Corp.
          275 Federal Plaza West
          Youngstown, Ohio 44501
          Attention:  Chairman of the Board

          If to the Employee:

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          Thomas J. Cavalier
          8371 Misty Ridge Trail
          Poland, Ohio 44514

          IN WITNESS WHEREOF, the Employer has caused this Agreement to be
executed by its duly authorized officer, and the Employee has signed this
Agreement, each as of the day and year first above written.

Attest:                               Butler Wick Corp.

/s/ Ralph T. Meacham                     By: /s/ Franklin S. Bennett Jr.
--------------------                        ----------------------------
                                         Its: Secretary
                                             ---------------------------
Attest:

/s/ Ralph T. Meacham                     /s/ Thomas J. Cavalier
--------------------                     ----------------------
                                         Thomas J. Cavalier

                                  8<PAGE>

EXHIBIT 10.12
TO
FORM 10-K FOR 1999

                              EMPLOYMENT AGREEMENT

         This Agreement is made as of August 2, 1999 (the "Effective Date")
between Convergys Corporation, an Ohio corporation ("Employer"), and John C.
Freker ("Employee").

         Employer and Employee agree as follows:

1.       EMPLOYMENT. By this Agreement, Employer and Employee set forth the
terms of Employer's employment of Employee on and after the Effective Date. Any
prior agreements or understandings with respect to Employee's employment by
Employer, are canceled as of the Effective Date. Notwithstanding the preceding
sentence, all stock options and restricted stock awards granted to Employee
prior to the Effective Date shall continue in effect in accordance with their
respective terms and shall not be modified, amended or canceled by this
Agreement.

2.       TERM OF AGREEMENT. The term of this Agreement initially shall be the
four year period commencing on the Effective Date. On the third anniversary of
the Effective Date and on each subsequent anniversary of the Effective Date, the
term of this Agreement automatically shall be extended for a period of one
additional year. Notwithstanding the foregoing, the term of this Agreement is
subject to termination as provided in Section 13.

3.       DUTIES.

         A. Effective from and after October 1, 1999 or such earlier date as may
be agreed upon by Employee and the President of Convergys Customer Management
Group Inc. (the "Position Change Date"), Employee will serve as Executive Vice
President, U.S. Operations of Convergys Customer Management Group Inc.
("Convergys CMG") or in such other equivalent capacity as may be designated by
the President of Employer. From the Effective Date to the Position Change Date,
Employee shall continue to occupy the position Employee was occupying
immediately prior to the Effective Date. Employee will report to the Chief
Operating Officer of Convergys CMG or to such other officer as may be designated
by the President of Employer.

         B. Employee shall furnish such managerial, executive, financial,
technical, and other skills, advice, and assistance in operating Employer and
its Affiliates as Employer may reasonably request. For purposes of this
Agreement, "Affiliate" means each corporation which is a member of a controlled
group of corporations (within the meaning of section 1563(a) of the Internal
Revenue Code of 1986, as amended (the "Code")), which includes Employer.

         C. Employee shall also perform such other duties, consistent with the
provisions of Section 3.A., as are reasonably assigned to Employee by the
officer to whom Employee reports.

<PAGE>

         D. Employee shall devote Employee's entire time, attention, and
energies to the business of Employer and its Affiliates. The words "entire time,
attention, and energies" are intended to mean that Employee shall devote
Employee's full effort during reasonable working hours to the business of
Employer and its Affiliates and shall devote at least 40 hours per week to the
business of Employer and its Affiliates. Employee shall travel to such places as
are necessary in the performance of Employee's duties.

4.       COMPENSATION.

         A. Effective as of the Position Change Date, Employee shall receive a
base salary (the "Base Salary") of at least $275,000 per year, payable not less
frequently than monthly, for each year during the term of this Agreement,
subject to proration for any partial year. Such Base Salary, and all other
amounts payable under this Agreement, shall be subject to withholding as
required by law. From the Effective Date to the Position Effective Date,
Employee's base salary rate in effect on the day immediately prior to the
Effective Date shall continue in effect.

         B. In addition to the Base Salary, Employee shall be entitled to
receive an annual bonus (the "Bonus") for each calendar year for which services
are performed under this Agreement. Any Bonus for a calendar year shall be
payable after the conclusion of the calendar year in accordance with Employer's
regular bonus payment policies. Each year, Employee shall be given a Bonus
target of not less than $85,000, subject to proration for a partial year.

         C. Within five days after the date on which this Agreement is signed by
Employer and Employee, Employee shall receive a one-time signing bonus of
$100,000.

         D. On at least an annual basis, Employee shall receive a formal
performance review and be considered for Base Salary and/or Bonus target
increases.

5.       EXPENSES. All reasonable and necessary expenses incurred by Employee in
the course of the performance of Employee's duties to Employer shall be
reimbursable in accordance with Employer's then current travel and expense
policies.

6.       BENEFITS.

         A. While Employee remains in the employ of Employer, Employee shall be
entitled to participate in all of the various employee benefit plans and
programs, or equivalent plans and programs, which are made available to
similarly situated officers of Employer, including the benefits set forth in
Attachment A.

         B. Notwithstanding anything contained herein to the contrary, the Base
Salary and Bonuses otherwise payable to Employee shall be reduced by any
benefits paid to Employee by Employer under any disability plans made available
to Employee by Employer.

         C. As of the Effective Date, Employee shall be granted options to
purchase 40,000 common shares of Employer under Employer's 1998 Long Term
Incentive Plan. In each year of

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this Agreement after 1999, Employee will be granted stock options under
Employer's 1998 Long Term Incentive Plan or any similar plan made available to
employees of Employer.

         D. As of the Effective Date, Employee shall receive a restricted stock
award of 40,000 common shares of Employer. Such award shall be made under
Employer's 1998 Long Term Incentive Plan on the terms set forth in Attachment B.

7.       CONFIDENTIALITY. Employer and its Affiliates are engaged in the
outsourced customer care industry within the U.S. and world wide. Employee
acknowledges that in the course of employment with the Employer, Employee will
be entrusted with or obtain access to information proprietary to the Employer
and its Affiliates with respect to the following (all of which information is
referred to hereinafter collectively as the "Information"): the organization and
management of Employer and its Affiliates; the names, addresses, buying habits,
and other special information regarding past, present and potential customers,
employees and suppliers of Employer and its Affiliates; customer and supplier
contracts and transactions or price lists of Employer, its Affiliates and their
suppliers; products, services, programs and processes sold, licensed or
developed by the Employer or its Affiliates; technical data, plans and
specifications, present and/or future development projects of Employer and its
Affiliates; financial and/or marketing data respecting the conduct of the
present or future phases of business of Employer and its Affiliates; computer
programs, systems and/or software; ideas, inventions, trademarks, business
information, know-how, processes, improvements, designs, redesigns, discoveries
and developments of Employer and its Affiliates; and other information
considered confidential by any of the Employer, its Affiliates or customers or
suppliers of Employer or its Affiliates. Employee agrees to retain the
Information in absolute confidence and not to disclose the Information to any
person or organization except as required in the performance of Employee's
duties for Employer, without the express written consent of Employer; provided
that Employee's obligation of confidentiality shall not extend to any
Information which becomes generally available to the public other than as a
result of disclosure by Employee.

8.       NEW DEVELOPMENTS. All ideas, inventions, discoveries, concepts,
trademarks, or other developments or improvements, whether patentable or not,
conceived by the Employee, alone or with others, at any time during the term of
Employee's employment, whether or not during working hours or on Employer's
premises, which are within the scope of or related to the business operations of
Employer or its Affiliates ("New Developments"), shall be and remain the
exclusive property of Employer. Employee shall do all things reasonably
necessary to ensure ownership of such New Developments by Employer, including
the execution of documents assigning and transferring to Employer, all of
Employee's rights, title and interest in and to such New Developments, and the
execution of all documents required to enable Employer to file and obtain
patents, trademarks, and copyrights in the United States and foreign countries
on any of such New Developments.

9.       SURRENDER OF MATERIAL UPON TERMINATION. Employee hereby agrees that
upon cessation of Employee's employment, for whatever reason and whether
voluntary or involuntary, Employee will immediately surrender to Employer all of
the property and other things of value in his possession or in the possession of
any person or entity under Employee's control that are the

                                       3
<PAGE>

property of Employer or any of its Affiliates, including without any limitation
all personal notes, drawings, manuals, documents, photographs, or the like,
including copies and derivatives thereof, relating directly or indirectly to any
confidential information or materials or New Developments, or relating directly
or indirectly to the business of Employer or any of its Affiliates.

10.      REMEDIES.

         A. Employer and Employee hereby acknowledge and agree that the services
rendered by Employee to Employer, the information disclosed to Employee during
and by virtue of Employee's employment, and Employee's commitments and
obligations to Employer and its Affiliates herein are of a special, unique and
extraordinary character, and that the breach of any provision of this Agreement
by Employee will cause Employer irreparable injury and damage, and consequently
the Employer shall be entitled to, in addition to all other remedies available
to it, injunctive and equitable relief to prevent a breach of Sections 7, 8, 9,
11 and 12 of this Agreement and to secure the enforcement of this Agreement.

         B. Except as provided in Section 10.A., the parties agree to submit to
final and binding arbitration any dispute, claim or controversy, whether for
breach of this Agreement or for violation of any of Employee's statutorily
created or protected rights, arising between the parties that either party would
have been otherwise entitled to file or pursue in court or before any
administrative agency (herein "claim"), and waives all right to sue the other
party.

                  (i) This agreement to arbitrate and any resulting
arbitration award are enforceable under and subject to the Federal
Arbitration Act, 9 U.S.C. section 1 et seq. ("FAA"). If the FAA is held not
to apply for any reason then Ohio Revised Code Chapter 2711 regarding the
enforceability of arbitration agreements and awards will govern this
Agreement and the arbitration award.

                  (ii)     (a) All of a party's claims must be presented at a
single arbitration hearing. Any claim not raised at the arbitration hearing is
waived and released. The arbitration hearing will take place in Cincinnati,
Ohio.

                           (b) The arbitration process will be governed by the
Employment Dispute Resolution Rules of the American Arbitration Association
("AAA") except to the extent they are modified by this Agreement.

                           (c) Employee has had an opportunity to review the AAA
rules and the requirements that Employee must pay a filing fee for which the
Employer has agreed to split on an equal basis.

                           (d) The arbitrator will be selected from a panel of
arbitrators chosen by the AAA in White Plains, New York. After the filing of a
Request for Arbitration, the AAA will send simultaneously to Employer and
Employee an identical list of names of five persons chosen

                                       4
<PAGE>

from the panel. Each party will have 10 days from the transmittal date in which
to strike up to two names, number the remaining names in order of preference and
return the list to the AAA.

                           (e) Any pre-hearing disputes will be presented to the
arbitrator for expeditious, final and binding resolution.

                           (f) The award of the arbitrator will be in writing
and will set forth each issue considered and the arbitrator's finding of fact
and conclusions of law as to each such issue.

                           (g) The remedy and relief that may be granted by the
arbitrator to Employee are limited to lost wages, benefits, cease and desist and
affirmative relief, compensatory, liquidated and punitive damages and reasonable
attorney's fees, and will not include reinstatement or promotion. If the
arbitrator would have awarded reinstatement or promotion, but for the
prohibition in this Agreement, the arbitrator may award front pay. The
arbitrator may assess to either party, or split, the arbitrator's fee and
expenses and the cost of the transcript, if any, in accordance with the
arbitrator's determination of the merits of each party's position, but each
party will bear any cost for its witnesses and proof.

                           (h) Employer and Employee recognize that a primary
benefit each derives from arbitration is avoiding the delay and costs normally
associated with litigation. Therefore, neither party will be entitled to conduct
any discovery prior to the arbitration hearing except that: (i) Employer will
furnish Employee with copies of all non-privileged documents in Employee's
personnel file; (ii) if the claim is for discharge, Employee will furnish
Employer with records of earnings and benefits relating to Employee's subsequent
employment (including self-employment) and all documents relating to Employee's
efforts to obtain subsequent employment; (iii) the parties will exchange copies
of all documents they intend to introduce as evidence at the arbitration hearing
at least 10 days prior to such hearing; (iv) Employee will be allowed (at
Employee's expense) to take the depositions, for a period not to exceed four
hours each, of two representatives of Employer, and Employer will be allowed (at
its expense) to depose Employee for a period not to exceed four hours; and (v)
Employer or Employee may ask the arbitrator to grant additional discovery to the
extent permitted by AAA rules upon a showing that such discovery is necessary.

                           (i) Nothing herein will prevent either party from
taking the deposition of any witness where the sole purpose for taking the
deposition is to use the deposition in lieu of the witness testifying at the
hearing and the witness is, in good faith, unavailable to testify in person at
the hearing due to poor health, residency and employment more than 50 miles from
the hearing site, conflicting travel plans or other comparable reason.

                  (iii) Arbitration must be requested in writing no later than 6
months from the date of the party's knowledge of the matter disputed by the
claim. A party's failure to initiate arbitration within the time limits herein
will be considered a waiver and release by that party with respect to any claim
subject to arbitration under this Agreement.

                                       5
<PAGE>

                  (iv) Employer and Employee consent that judgment upon the
arbitration award may be entered in any federal or state court that has
jurisdiction.

                  (v) Except as provided in Section 10.A., neither party will
commence or pursue any litigation on any claim that is or was subject to
arbitration under this Agreement.

                  (vi) All aspects of any arbitration procedure under this
Agreement, including the hearing and the record of the proceedings, are
confidential and will not be open to the public, except to the extent the
parties agree otherwise in writing, or as may be appropriate in any subsequent
proceedings between the parties, or as may otherwise be appropriate in response
to a governmental agency or legal process.

11.      COVENANT NOT TO COMPETE. For purposes of this Section 11 only, the term
"Employer" shall mean, collectively, Employer and each of its Affiliates. During
the two-year period following termination of Employee's employment with Employer
for any reason (or if this period is unenforceable by law, then for such period
as shall be enforceable) Employee will not engage in any business offering
services related to the current business of Employer, whether as a principal,
partner, joint venturer, agent, employee, salesman, consultant, director or
officer, where such position would involve Employee (i) in any business activity
in competition with Employer; (ii) in any position with any customer of Employer
which involves such customer's billing and/or billing related systems or; or
(iii) in any business that provides billing and/or billing related systems to
third parties engaged in the communication business (including wireless,
wireline and cable communication businesses). This restriction will be limited
to the geographical area where Employer is then engaged in such competing
business activity or to such other geographical area as a court shall find
reasonably necessary to protect the goodwill and business of the Employer.

         During the two-year period following termination of Employee's
employment with Employer for any reason (or if this period is unenforceable by
law, then for such period as shall be enforceable) Employee will not interfere
with or adversely affect, either directly or indirectly, Employer's
relationships with any person, firm, association, corporation or other entity
which is known by Employee to be, or is included on any listing to which
Employee had access during the course of employment as a customer, client,
supplier, consultant or employee of Employer and that Employee will not divert
or change, or attempt to divert or change, any such relationship to the
detriment of Employer or to the benefit of any other person, firm, association,
corporation or other entity.

         During the two-year period following termination of Employee's
employment with Employer for any reason (or if this period is unenforceable by
law, then for such period as shall be enforceable) Employee shall not, without
the prior written consent of Employer, accept employment, as an employee,
consultant, or otherwise, with any company or entity which is a customer or
supplier of Employer at any time during the final year of Employee's employment
with Employer.

                                       6
<PAGE>

         Employee will not, during or at any time within three years after the
termination of Employee's employment with Employer, induce or seek to induce,
any other employee of Employer to terminate his or her employment relationship
with Employer.

12.      GOODWILL. Employee will not disparage Employer or any of its Affiliates
in any way which could adversely affect the goodwill, reputation and business
relationships of Employer or any of its Affiliates with the public generally, or
with any of their customers, suppliers or employees. Employer will not disparage
Employee.

13.      TERMINATION.

         A.       (i) Employer or Employee may terminate this Agreement upon
Employee's failure or inability to perform the services required hereunder
because of any physical or mental infirmity for which Employee receives
disability benefits under any disability benefit plans made available to
Employee by Employer (the "Disability Plans"), over a period of one hundred
twenty consecutive working days during any twelve consecutive month period (a
"Terminating Disability").

                  (ii) If Employer or Employee elects to terminate this
Agreement in the event of a Terminating Disability, such termination shall be
effective immediately upon the giving of written notice by the terminating party
to the other.

                  (iii) Upon termination of this Agreement on account of
Terminating Disability, Employer shall pay Employee Employee's accrued
compensation hereunder, whether Base Salary, Bonus or otherwise (subject to
offset for any amounts received pursuant to the Disability Plans), to the date
of termination. For as long as such Terminating Disability may exist, Employee
shall continue to be an employee of Employer for all other purposes and Employer
shall provide Employee with disability benefits and all other benefits according
to the provisions of the Disability Plans and any other Employer plans in which
Employee is then participating.

                  (iv) If the parties elect not to terminate this Agreement upon
an event of a Terminating Disability and Employee returns to active employment
with Employer prior to such a termination, or if such disability exists for less
than one hundred twenty consecutive working days, the provisions of this
Agreement shall remain in full force and effect.

         B. This Agreement terminates immediately and automatically on the death
of the Employee, provided, however, that the Employee's estate shall be paid
Employee's accrued compensation hereunder, whether Base Salary, Bonus or
otherwise, to the date of death.

         C. Employer may terminate this Agreement immediately, upon written
notice to Employee, for Cause. For purposes of this Agreement, Employer shall
have "Cause" to terminate this Agreement only if Employer's Board of Directors
determines that there has been fraud, misappropriation or embezzlement on the
part of Employee.

                                       7
<PAGE>

         D. Employer may terminate this Agreement immediately, upon written
notice to Employee, for any reason other than those set forth in Sections 13.A.,
B. and C. In the event of a termination by Employer under this Section 13.D.,
Employer shall, within five days after the termination, pay Employee an amount
equal to two times the sum of the annual Base Salary rate in effect at the time
of termination plus the Bonus target in effect at the time of termination. For
the two year period following the termination, Employer shall continue to
provide Employee with medical, dental, vision and life insurance coverage
comparable to the medical, dental, vision and life insurance coverage in effect
for Employee immediately prior to the termination; and, to the extent that
Employee would have been eligible for any post-retirement medical, dental,
vision or life insurance benefits from Employer if Employee had continued in
employment through the end of such two year period, Employer shall provide such
post-retirement benefits to Employee after the end of such two year period. For
purposes of any stock option or restricted stock grant outstanding immediately
prior to the termination, Employee's employment with Employer shall not be
deemed to have terminated until the end of the two year period following the
termination. In addition, Employee shall be entitled to receive, as soon as
practicable after termination, an amount equal to the sum of (i) any forfeitable
benefits under any qualified or nonqualified pension, profit sharing, 401(k) or
deferred compensation plan of Employer or any Affiliate which would have vested
prior to the end of the two year period following the termination if Employee's
employment had not terminated plus (ii) if Employee is participating in a
qualified or nonqualified defined benefit plan of Employer or any Affiliate at
the time of termination, an amount equal to the present value of the additional
vested benefits which would have accrued for Employee under such plan if
Employee's employment had not terminated prior to the end of the two year period
following the termination and if Employee's annual Base Salary and Bonus target
had neither increased nor decreased after the termination. Finally, to the
extent that Employee is deemed to have received an excess parachute payment
(within the meaning of section 4999 of the Code) from Employer or any Affiliate,
Employer shall pay Employee an additional sum sufficient to pay (i) any taxes
imposed under section 4999 of the Code plus (ii) any federal, state and local
taxes applicable to the payment called for under clause (i) of this sentence.

         E. Employee may resign upon 60 days' prior written notice to Employer.
In the event of a resignation under this Section 13.E., this Agreement shall
terminate and Employee shall be entitled to receive Employee's Base Salary
through the date of termination, any Bonus earned but not paid at the time of
termination and any other vested compensation or benefits called for under any
compensation plan or program of Employer.

         F. Employee may retire (a) upon six months' prior written notice to
Employer at any time after Employee has attained age 55 and completed at least
ten years of service with Employer and its Affiliates or (b) on such earlier
date as may be approved by the President of Employer. For purposes of the
preceding sentence, service with Cincinnati Bell Inc. and its subsidiaries prior
to the Effective Date shall be deemed to be service with Employer. In the event
of a retirement under this Section 13.F., this Agreement shall terminate and
Employee shall be entitled to receive Employee's Base Salary through the date of
termination and any Bonus earned but not paid at the time of termination. In
addition, Employee shall be entitled to receive any compensation or benefits
made available to retirees under Employer's standard policies and

                                       8
<PAGE>

programs, including retiree medical and life insurance benefits, a prorated
Bonus for the year of termination, and the right to exercise options after
retirement.

         G. Upon termination of this Agreement as a result of an event of
termination described in this Section 13 and except for Employer's payment of
the required payments under this Section 13 (including any Base Salary accrued
through the date of termination, any Bonus earned for the year preceding the
year in which the termination occurs and any nonforfeitable amounts payable
under any employee plan), all further compensation under this Agreement shall
terminate.

         H. The termination of this Agreement shall not amend, alter or modify
the rights and obligations of the parties under Sections 7, 8, 9, 10, 11, and 12
hereof, the terms of which shall survive the termination of this Agreement.

14.      ASSIGNMENT. As this is an agreement for personal services involving a
relation of confidence and a trust between Employer and Employee, all rights and
duties of Employee arising under this Agreement, and the Agreement itself, are
non-assignable by Employee.

15.      NOTICES. Any notice required or permitted to be given under this
Agreement shall be sufficient, if in writing, and if delivered personally or by
certified mail to Employee at Employee's place of residence as then recorded on
the books of Employer or to Employer at its principal office.

16.      WAIVER. No waiver or modification of this Agreement or the terms
contained herein shall be valid unless in writing and duly executed by the party
to be charged therewith. The waiver by any party hereto of a breach of any
provision of this Agreement by the other party shall not operate or be construed
as a waiver of any subsequent breach by such party.

17.     GOVERNING LAW. This agreement shall be governed by the laws of the
State of Ohio.

18.     ENTIRE AGREEMENT. This Agreement contains the entire agreement of the
parties with respect to Employee's employment by Employer. There are no other
contracts, agreements or understandings, whether oral or written, existing
between them except as contained or referred to in this Agreement.

19.     SEVERABILITY. In case any one or more of the provisions of this
Agreement is held to be invalid, illegal, or unenforceable in any respect, such
invalidity, illegality, or other enforceability shall not affect any other
provisions hereof, and this Agreement shall be construed as if such invalid,
illegal, or unenforceable provisions have never been contained herein.

20.     SUCCESSORS AND ASSIGNS. Subject to the requirements of Paragraph 14
above, this Agreement shall be binding upon Employee, Employer and Employer's
successors and assigns.

21.     CONFIDENTIALITY OF AGREEMENT TERMS. The terms of this Agreement shall
be held in strict confidence by Employee and shall not be disclosed by Employee
to anyone other than

                                       9
<PAGE>

Employee's spouse, Employee's legal counsel, and Employee's other advisors,
unless required by law. Further, except as provided in the preceding sentence,
Employee shall not reveal the existence of this Agreement or discuss its terms
with any person (including but not limited to any employee of Employer or its
Affiliates) without the express authorization of the President of Employer. To
the extent that the terms of this Agreement have been disclosed by Employer, in
a public filing or otherwise, the confidentiality requirements of this Section
21 shall no longer apply to such terms.

         IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
duly executed as of the day and year first above written.

                                    CONVERGYS CORPORATION

                                    By:
                                        -----------------------------------

                                    EMPLOYEE

                                    ---------------------------------------
                                    John C. Freker

                                       10
<PAGE>

                                                                    Attachment A

                                EMPLOYEE BENEFITS

<TABLE>
<S>                                                           <C>
------------------------------------------------------------- -----------------------------------------------
Automobile Allowance                                          $850 per month
------------------------------------------------------------- -----------------------------------------------
Cellular Telephone                                            Yes
------------------------------------------------------------- -----------------------------------------------
Executive Deferred Compensation Plan                          Yes
------------------------------------------------------------- -----------------------------------------------
Group Accident Life                                           $500,000
------------------------------------------------------------- -----------------------------------------------
Legal/Financial/Insurance Allowance                           $5,000 per year
------------------------------------------------------------- -----------------------------------------------
Parking                                                       Yes
------------------------------------------------------------- -----------------------------------------------
Annual Physical                                               Yes
------------------------------------------------------------- -----------------------------------------------
Short Term Disability Supplement                              Yes
------------------------------------------------------------- -----------------------------------------------
Travel Insurance (Spouse)                                     $50,000
------------------------------------------------------------- -----------------------------------------------
Vacation                                                      27 days per year
------------------------------------------------------------- -----------------------------------------------
</TABLE>

<PAGE>

                                                         ATTACHMENT B

                             RESTRICTED STOCK AWARD
                             UNDER THE PROVISIONS OF
                            THE CONVERGYS CORPORATION
                          1998 LONG TERM INCENTIVE PLAN

NAME OF EMPLOYEE: JOHN C. FREKER
AWARD DATE: AUGUST 2, 1999
NUMBER OF RESTRICTED SHARES:  40,000

         Pursuant to the provisions of the Convergys Corporation 1998 Long Term
Incentive Plan (the "Plan"), a copy of which has been delivered to you, the
Compensation and Benefits Committee of the Board of Directors of Convergys
Corporation (the "Compensation Committee") has granted you an award of 40,000
common shares, without par value, of Convergys Corporation (the "Shares"), on
and subject to the terms of the Plan and your agreement to the following terms,
conditions and restrictions.

         1. SECURITIES SUBJECT TO THIS AGREEMENT. This Agreement is made with
         respect to the Shares and any securities (including additional common
         shares of Convergys Corporation (the "Company")) issued in respect of
         the Shares, whether by way of a share dividend, a share split, any
         reorganization or recapitalization of the Company or its stock or any
         merger, exchange of securities or like event or transaction as the
         result of which any security or securities of any kind are issued to
         you by reason of your ownership of the Shares. Reference herein to the
         Shares shall include any such securities issued in respect of the
         Shares.

         2. RIGHTS OF OWNERSHIP. Except for the Restrictions (as defined in
         Section 3 hereof) and subject to the provisions regarding forfeiture
         set forth in Section 8 hereof, you are the record and beneficial owner
         of the Shares, with all rights and privileges (including but not
         limited to the right to vote, to receive dividends and to receive
         distributions upon liquidation of the Company) appertaining thereto.

         3. RESTRICTIONS. Neither the Shares nor any interest therein may be
         transferred or conveyed by you in any manner whatsoever, whether or not
         for consideration (the "Restrictions"), except upon the passage of time
         or occurrence of events as specified in Sections 4, 5, 6, and 7 hereof.

         4. LAPSE. The Restrictions shall lapse and be of no further force and
         effect as to 100% of the Shares on August 1, 2003.

         5. TERMINATION OF RESTRICTIONS - DEATH. In the event of your death
         while employed by the Company or any of its subsidiaries the
         Restrictions shall terminate and be of no further force or effect,
         effective as of the date of death: (a) if death occurs prior to August
         1, 2003, with respect to a number of the Shares (rounded up to the
         nearest whole Share) that bears the same ratio to the total number of
         Shares as the number of days from August 2, 1999 through the date of
         your death bears to the number of days from August 2, 1999 through
         August 1, 2003. Any Shares which remain subject to the Restrictions
         after the calculation prescribed in the preceding sentence shall be
         forfeited to the Company as of your date of death. Upon the
         Restrictions terminating with respect to certain Shares, the executor,
         administrator or other personal representative of your estate, or the

                                       1
<PAGE>

         trustee of any trust becoming entitled thereto be reason of your death,
         may transfer the unrestricted Shares to any person or persons entitled
         thereto under your will or under your trust or other instrument (or in
         the absence of any will under the laws of descent and distribution)
         governing the distribution of your estate in the event of your death.

         6. TERMINATION OF RESTRICTIONS - DISABILITY. If you shall become
         disabled to such extent that you are unable to perform the usual duties
         of your job for a period of 12 consecutive weeks or more and if as the
         result thereof the Compensation Committee approves the termination of
         your employment on terms that include the right to transfer the Shares
         free of the Restrictions, the Restrictions shall terminate and be of no
         further force and effect as of the date you cease to be an employee in
         the same manner as prescribed in the event of death outlined in Section
         5 above.

         7. TERMINATION OF RESTRICTIONS - TERMINATION WITHOUT CAUSE. In the
         event that your employment is terminated by the Company without Cause
         (within the meaning of your Employment Agreement dated August 2, 1999),
         the Restrictions shall terminate and be of no further force and effect
         two years after the date on which your employment is terminated and,
         for purposes of this Section 7, your employment shall not be deemed to
         have terminated until the end of such two year period.

         8. FORFEITURE. If you cease to be an employee of the Company or any of
         its subsidiaries, except as provided in Section 4, 5, 6, and 7 hereof,
         any Shares which remain subject to the Restrictions of the date such
         employment terminates shall be at once forfeited to the Company as of
         the date of such termination of employment (the "Forfeiture Date").
         Upon such forfeiture all of your rights in respect of such Shares shall
         cease automatically and without further action by the Company or you.
         For the purpose of giving effect to this provision, you have executed
         and delivered to the Company a stock power with respect to each
         certificate evidencing any of the Shares, thereby assigning to the
         Company all of your interest in the Shares. By the execution and
         delivery of this Agreement, you authorize and empower the Company, in
         the event of a forfeiture of any of the Shares under this Section 8 to
         (a) date (as of the Forfeiture Date) those stock powers relating to
         Shares that remain subject to the Restrictions as of the Forfeiture
         Date and (b) present such stock powers and the certificates to which
         they relate to the Company's transfer agent or other appropriate party
         for the sole purpose of transferring the forfeited Shares to the
         Company.

         9.       MATTERS RELATING TO CERTIFICATES.

                  (a) Upon their issuance, the certificates representing the
                  Shares shall be deposited with the Secretary of the Company
                  and shall be released to you only pursuant to the provisions
                  of this Section 9.

                  (b) Each certificate for Shares issued to you in accordance
                  with this Agreement shall bear the following legend:

                                       2
<PAGE>

                  "THE SHARES EVIDENCED BY THIS CERTIFICATE ARE SUBJECT TO THE
                  TERMS OF A RESTRICTED STOCK AGREEMENT BETWEEN THE REGISTERED
                  HOLDER HEREOF AND CONVERGYS CORPORATION, DATED AS OF AUGUST 2,
                  1999, AND MAY NOT BE TRANSFERRED BY THE HOLDER, EXCEPT AS
                  PROVIDED BY THE TERMS OF SUCH AGREEMENT, A COPY OF WHICH IS ON
                  DEPOSIT WITH THE SECRETARY OF CONVERGYS CORPORATION AND WHICH
                  WILL BE MAILED TO A SHAREHOLDER OF CONVERGYS CORPORATION
                  WITHOUT CHARGE WITHIN FIVE DAYS AFTER RECEIPT OF A WRITTEN
                  REQUEST."

                  Upon the lapse or termination of the Restrictions as to any
         Shares, the certificate evidencing such Shares shall be promptly
         presented to the Company's transfer agent or other appropriate party
         with instructions to cause such certificate to be reissued, to the
         extent appropriate, in your name and without the foregoing legend. Any
         Shares evidenced by such certificate which remain subject to the
         Restrictions shall be evidenced by a new certificate, bearing the
         foregoing legend, which shall be returned to the Company. Upon the
         lapse or termination of the Restrictions as to any Shares, the stock
         power or powers held by the Company with respect to such Shares shall
         be surrendered to you (in exchange, if applicable, for a stock power
         relating to any Shares which remain subject to the Restrictions).

         10. INTERPRETATION. You acknowledge that the Compensation Committee has
         the authority to construe and interpret the terms of the Plan and this
         Agreement if and when any questions of meaning arises under the Plan or
         this Agreement, and any such construction or interpretation shall be
         binding on you, your heirs, executors, administrators, personal
         representatives and any other persons having or claiming to have an
         interest in the Shares.

         11. WITHHOLDING. In connection with the award of Shares to you and any
         dividend payments made while such Shares remain subject to restrictions
         hereunder, the Company will withhold or cause to be withheld from your
         salary payments such amounts of tax at such times as may be required by
         law to be withheld with respect to the Shares and/or dividends,
         provided that if your salary is not sufficient for such purpose, you
         shall remit to the Company, on request, the amount required for such
         withholding taxes. Within 45 days after issuance of the certificates
         representing the Shares, you shall advise the Company in writing
         whether or not you have made an election, under Section 83(b) of the
         Internal Revenue Code of 1986, to include the fair market value of the
         Shares in your gross income for the calendar year in which the
         certificates are issued.

         12. NOTICES. All notices and other communications to be given hereunder
         shall be in writing and shall be deemed to have been duly given when
         delivered personally or when deposited in the United States mail, first
         class postage prepaid, and addressed as follows:

         TO THE COMPANY:   Convergys Corporation
                           201 East Fourth Street, RM. 102-2060
                           P. O. Box 1638
                           Cincinnati, Ohio 45202
                           Attention:  Assistant Secretary of the Compensation
                           and Benefits Committee

                                       3
<PAGE>

         TO THE EMPLOYEE:  JOHN C. FREKER
                           9060 INDIAN RIDGE
                           CINCINNATI, OH 45243

         or to any other address as to which notice has been given in the manner
         herein provided.

         13. MISCELLANEOUS. This Agreement shall be binding upon the parties
         hereto and their respective heirs, executors, administrators, personal
         representatives, successors and assigns. Subject to the provisions of
         the Plan, this Agreement constitutes the entire agreement between the
         parties with respect to the subject matter hereof and shall be
         construed and interpreted in accordance with the laws of the State of
         Ohio. This Agreement may not be amended except in a writing signed by
         each of the parties hereto. If any provisions of this Agreement shall
         be deemed to be invalid or void under any applicable law, the remaining
         provisions hereof shall not be affected thereby and shall continue in
         full force and effect.

Please indicate your acceptance by signing at the place provided and returning
this Agreement.

                                   COMPENSATION AND BENEFITS
                                   COMMITTEE OF THE BOARD OF
                                   DIRECTORS OF CONVERGYS
                                   CORPORATION

Dated:                             By:
      -------------------------         -------------------------
                                        Assistant Secretary

Dated:
      -------------------------         -------------------------
                                        Accepted and Agreed

                                       4
<PAGE>

                                                                    Attachment B

                          Election Under Section 83(b)
                          OF THE INTERNAL REVENUE CODE

The undersigned hereby makes an election pursuant to Section 83(b) of the
Internal Revenue Code of 1986, as amended, with respect to the property
described below and supplies the following information in accordance with the
regulations promulgated thereunder.

(1)      Name:    JOHN C. FREKER

         Address: 9060 INDIAN RIDGE
                  CINCINNATI, OH 45243

         Taxpayer's Identification Number:  XXX-XXX-XXX

(2)      Description of property to which this election is being made: 40,000
         shares of common stock of Convergys Corporation.

(3)      Date on which the stock was transferred: AUGUST 2, 1999 Taxable year
         for which this election is made: 1999

(4)      Nature of Restrictions:
         The shares may not be transferred by the holder in accordance with the
         terms of a Restrictive Stock Award and are subject to forfeiture to
         Convergys Corporation upon termination of employment for reasons other
         than death or disability. Restrictions lapse as to 40,000 SHARES ON
         AUGUST 1, 2003.

(5)      Fair market value at time of transfer (determined without regard to any
         restrictions other than provisions which by their terms will never
         lapse): $19.50 per share (market price) or $780,000.00 in total.

(6)      The amount paid for such property:          $ NONE     .

(7)      A copy of this statement has been furnished to Convergys Corporation.

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Date

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John C. Freker

                                       1

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