Document:

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                       [Alliance Data Systems letterhead]

May 4, 1998

                                                             Mike Parks
                                                             Chairman and CEO

Ivan Szeftel
1318 Flat Rock Road
Penn Valley, PA 19072

Dear Ivan,

I am pleased to offer you the position of President-Retail Services Division.
You will report directly to me and be a member of the executive committee.
Your salary for the first year of employment will be $300,000, paid
semi-monthly. In the second year of your employment, the base salary shall
increase to not less than $325,000, paid semi-monthly. The base salary for
each successive year will be reviewed annually, but shall not be less than
$325,000.

You will also be awarded a signing bonus of $25,000 to be paid 30 days
following the beginning of your employment. If you resign without good cause
within 1 year of employment, you will be obligated to return this bonus in
full with your resignation letter.

In addition, you will be eligible for an incentive bonus of $200,000 for the
achievement of the company's annual financial goals. For fiscal year 1998,
the pay out of incentive will be based on the company's performance against
goal and be prorated based on the number of months of your employment for the
fiscal year ending January 31, 1999.

Ivan, you will also be granted 1,000,000 options to purchase ADS common stock
at $1.00 per share. The grant shall be governed by the terms and conditions
contained in the Incentive Stock Option Agreement and the company's Incentive
Stock Options Plan. Additional benefits will be the same as other senior
executives of ADS, including 4 weeks of vacation, family medical, dental, and
vision insurance, life insurance, accident and travel insurance, disability
insurance and participation in the company's 401K and retirement savings
plan. You will be eligible for benefits at the earliest possible date
allowable by our agreements with providers, but no later than the first of
the month following 30 days of employment.

In the event you are terminated without cause, you shall be entitled to
receive the following severance payments: (1) Six months base salary if
terminated within the first year of your employment; (2) Nine months base
salary if terminated with the second year of employment; and (3) 12 months
base salary if terminated after your second year of employment. The severance
payment shall be paid either in a lump sum within 14 days of the date of
termination or in equal bi-monthly installments for no more than six, nine,
or twelve months, as the case may be. In the event ADS elects to make
bi-monthly installment payments, we shall continue to cover at company
expense, you and your family under ADS' group medical, dental, and vision
insurance plans for the severance period, as if you were an active employee.
After the severance period, Executive may elect to invoke his rights under
COBRA. "Without Cause" shall mean any reason

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except the commission of a felony, dishonesty, fraud, material
misrepresentation, willful misconduct, and gross neglect of responsibilities.

You will also be paid according to the above severance arrangement for
termination by yourself for "good reason". Good reason shall include a
material change in job title, position, responsibilities, change in our home
base and work location understanding, or any material breach in terms of this
letter.

If you are terminated without cause as a result of a change in control, or
subsequent to a change of control, you will be entitled to receive 12 months
base salary paid on the same basis as described in connection with a
termination without cause.

If you choose to terminate employment, you must provide 60 days notice.

You will be required to sign the company's confidentiality and
non-solicitation agreement. In the event you are terminated, the restricted
period will be reduced to the number of months on which your severance
payment is based.

We have agreed that you shall continue to reside in the Philadelphia area and
this shall be your home base and work location. All business travel expenses
from the Philadelphia area will be paid by ADS, consistent with the company's
"away from home" travel policies for a member of the Company's Executive
Committee. ADS will pay the cost of installing a video-conference unit at
your home base work location, and shall pay the necessary expenses for the
business use of the video-conference unit.

It is the intent of the home base and work location plan to spend three of
every five nights of the work week at home, and to spend an average of three
full days a week at ADS offices in Columbus, Ohio and during these three days
to make whatever trips are necessary to the company's headquarters in Dallas,
Texas. We will provide a mutually agreeable (furnished and serviced)
apartment in Columbus, Ohio at the company's expense. The remaining two
workdays will be available for client and prospect visits from your home base
location, as well as staff and administrative duties.

Ivan, I am pleased to have you become part of our executive management team
and look forward to your contribution toward our success.

Sincerely,

/s/ J. Michael Parks

J. Michael Parks

cc:   Art Buhl, Executive Recruiter

I ACCEPT THIS OFFER OF EMPLOYMENT:_____________________ DATE:_________________<PAGE>

                          REGISTRATION RIGHTS AGREEMENT

                                                               January 24, 1996

To each of the parties
listed on Annex A hereto

Dear Sirs:

                  This will confirm that in consideration of (i) the purchase by
certain of you (individually a "Purchaser" and collectively the "Purchasers"),
severally, of an aggregate 28,571,429 shares of Common Stock, $.01 par value
("Common Stock"), of Business Services Holdings, Inc., a Delaware corporation
(the "Company"), pursuant to the Securities Purchase Agreement dated as of
January 24, 1996 (the "Purchase Agreement") among the Company and the Purchasers
named therein, (ii) the agreement by certain of you pursuant to the terms of the
Purchase Agreement to purchase up to an additional 23,270,000 shares of Common
Stock, and (iii) the acquisition by JCP Telecom Systems, Inc., a Delaware
corporation (the "Seller"), of a stock purchase warrant (the "Warrant") of the
Company exercisable for an aggregate 1,503,759 shares of Common Stock pursuant
to the Acquisition Agreement dated as of January 12, 1996 between the Company
and the Seller, the Company hereby covenants and agrees with each of you, and
with each subsequent holder of Restricted Stock (as such term is defined
herein), as follows:

                  1.  CERTAIN DEFINITIONS.  As used herein, the following terms
shall have the following respective meanings:

                  "COMMISSION" shall mean the Securities and Exchange
         Commission, or any other Federal agency at the time administering the
         Securities Act.

                  "EXCHANGE ACT" shall mean the Securities Exchange Act of 1934
         or any similar federal statute, and the rules and regulations of the
         Commission thereunder, all as the same shall be in effect at the time.

                  "PUBLIC SALE" means any sale of Common Stock to the public
         pursuant to an offering registered under the Securities Act or to the
         public pursuant to the provisions of Rule 144 (or any successor or
         similar rule) adopted under the Securities Act.

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                  "REGISTRATION EXPENSES" shall mean the expenses so
         described in Section 7 hereof.

                  "RESTRICTED STOCK" shall mean (i) an aggregate 28,571,429
         shares of Common Stock sold and delivered to the Purchasers pursuant
         to the Purchase Agreement, (ii) to the extent issued and sold to any
         Purchasers pursuant to the terms of the Purchase Agreement, up to an
         aggregate 23,270,000 shares of Common Stock sold and delivered to the
         Purchasers pursuant to the Purchase Agreement, (iii) the Warrant Shares
         and (iv) any securities issued upon exchange, adjustment or transfer of
         any such shares, the certificates for which are required to bear the
         legend set forth in Section 2 below. The respective number of shares of
         Restricted Stock held by each of you as of the date hereof is set forth
         opposite your name on Schedule I hereto.

                  "SECURITIES ACT" shall mean the Securities Act of 1933 or any
         similar Federal statute, and the rules and regulations of the
         Commission thereunder, all as the same shall be in effect at the time.

                  "SELLING EXPENSES" shall mean the expenses so described
         in Section 7 hereof.

                  "WARRANT SHARES" shall mean the shares of Common Stock
         issuable upon exercise of the Warrants.

                  2.  RESTRICTIVE LEGEND. Each certificate representing
Restricted Stock and each certificate issued upon exchange or transfer thereof,
other than in a Public Sale or as otherwise permitted by the last paragraph of
Section 3, shall be stamped or otherwise imprinted with a legend substantially
in the following form:

                  "THE SECURITIES EVIDENCED BY THIS CERTIFICATE HAVE NOT BEEN
                  REGISTERED UNDER THE SECURITIES ACT OF 1933, AS AMENDED, OR
                  ANY STATE SECURITIES LAWS. NEITHER THE SECURITIES EVIDENCED BY
                  THIS CERTIFICATE, NOR ANY INTEREST THEREIN, MAY BE OFFERED,
                  SOLD, TRANSFERRED, ENCUMBERED OR OTHERWISE DISPOSED OF UNLESS
                  EITHER (I) THERE IS AN EFFECTIVE REGISTRATION STATEMENT UNDER
                  SAID ACT AND LAWS RELATING THERETO OR (II) THE ISSUER HAS
                  RECEIVED AN OPINION OF COUNSEL, REASONABLY SATISFACTORY IN
                  FORM AND SUBSTANCE TO THE ISSUER, STATING THAT SUCH
                  REGISTRATION IS NOT REQUIRED."

                  3.  NOTICE OF PROPOSED TRANSFER. Prior to any proposed
transfer of any Restricted Stock (other than under the

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circumstances described in Section 4 or 5 hereof), the holder thereof shall
give written notice to the Company of its intention to effect such transfer.
Each such notice shall describe the manner of the proposed transfer and, if
requested by the Company, shall be accompanied by an opinion of counsel
reasonably satisfactory to the Company (it being agreed that Reboul,
MacMurray, Hewitt, Maynard & Kristol shall be satisfactory) to the effect
that the proposed transfer of the Restricted Stock may be effected without
registration under the Securities Act and any applicable state securities
laws, whereupon the holder of such Restricted Stock may transfer such
Restricted Stock in accordance with the terms of its notice, PROVIDED,
HOWEVER, that, in the case of any Purchaser that is a partnership, no such
opinion or other documentation shall be required if such notice shall cover a
distribution by such partnership to its partners. Each certificate of
Restricted Stock transferred as above provided shall bear the legend set
forth in Section 2, unless (i) such transfer is to the public in accordance
with the provisions of Rule 144 (or any other rule permitting public sale
without registration under the Securities Act) or (ii) the opinion of counsel
referred to above is to the further effect that the transferee and any
subsequent transferee (other than an affiliate of the Company) would be
entitled to transfer such securities in a Public Sale without registration
under the Securities Act.

                  The foregoing restrictions on transferability of Restricted
Stock shall terminate as to any particular shares of Restricted Stock when such
shares shall have been effectively registered under the Securities Act and sold
or otherwise disposed of in accordance with the intended method of disposition
by the seller or sellers thereof set forth in the registration statement
concerning such shares. Whenever a holder of Restricted Stock is able to
demonstrate to the Company (and its counsel) that the provisions of Rule 144(k)
of the Securities Act are available to such holder without limitation, such
holder of Restricted Stock shall be entitled to receive from the Company,
without expense, a new certificate not bearing the restrictive legend set forth
in Section 2.

                  4.  REQUIRED REGISTRATION.

                  (a) At any time, the holders of Restricted Stock constituting
         at least a majority of the total Restricted Stock outstanding at such
         time may request the Company to register under the Securities Act all
         or any portion of the Restricted Stock held by such requesting holder
         or holders for sale in the manner specified in such notice. For the
         purposes of this Section 4 and Section 5 hereof, the holders of the
         Warrants shall be deemed to be the holders of the number of shares of
         Restricted Stock then issuable upon the exercise of the Warrants;
         PROVIDED, HOWEVER, that the only securities

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         which the Company shall be required to register pursuant hereto shall
         be shares of Common Stock; PROVIDED, FURTHER, HOWEVER, that, in any
         underwritten public offering contemplated by this Section 4 and Section
         5 hereof, the holders of the Warrants shall be entitled to sell such
         securities to the underwriters for exercise and sale of the shares of
         Common Stock issuable upon exercise thereof.

                  (b) Promptly following receipt of any notice under this
         Section 4, the Company shall immediately notify any holders of
         Restricted Stock from whom notice has not been received and shall use
         its best efforts to register under the Securities Act, for public sale
         in accordance with the method of disposition specified in such notice
         from requesting holders, on the same basis as shares are to be sold by
         requesting holders pursuant to paragraph (a) above, the number of
         shares of Restricted Stock specified in such notice (and in any notices
         received from other holders within 20 days after their receipt of such
         notice from the Company). If the holders of a majority of the
         Restricted Stock requesting registration require an underwritten public
         offering, the Company shall designate the managing underwriter of such
         offering, subject to the approval of the selling holders of a majority
         of the Restricted Stock covered by the offering, which approval shall
         not be unreasonably withheld. The Company shall be obligated to
         register Restricted Stock pursuant to this Section 4 on two occasions
         only. Notwithstanding anything to the contrary contained herein, the
         obligation of the Company under this Section 4 shall be deemed
         satisfied only when a registration statement covering all shares of
         Restricted Stock specified in notices received as aforesaid, for sale
         in accordance with the method of disposition specified by the
         requesting holder, shall have become effective and, it such method of
         disposition is a firm commitment underwritten public offering, all such
         shares shall have been sold pursuant thereto.

                  (c) The Company shall be entitled to include in any
         registration statement referred to in this Section 4, for sale in
         accordance with the method of disposition specified by the requesting
         holders, shares of Common Stock to be sold by the Company for its own
         account, except as and to the extent that, in the opinion of the
         managing underwriter (if such method of disposition shall be an
         underwritten public offering), such inclusion would adversely affect
         the marketing of the Restricted Stock to be sold. Except as provided in
         this paragraph (c), the Company will not effect any other registration
         of its Common Stock, whether for its own account or that of other
         holders (except with respect to a registration statement filed on Form
         S-8 or any successor form), from the date of receipt of a notice from
         requesting

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         holders pursuant to this Section 4 until the completion of the period
         of distribution of the registration contemplated thereby or withdrawal
         of the registration.

                  5. INCIDENTAL REGISTRATION. If the Company at any time (other
than pursuant to Section 4 hereof) proposes to register any of its Common Stock
under the Securities Act for sale to the public, whether for its own account or
for the account of other securityholders or both (except with respect to
registration statements on Forms S-4 or S-8 or another form not available for
registering the Restricted Stock for sale to the public), it will give written
notice at such time to all holders of outstanding Restricted Stock of its
intention to do so. Upon the written request of any such holder, given within 30
days after receipt of any such notice by the Company, to register any of its
Restricted Stock (which request shall state the intended method of
disposition thereof), the Company will use its best efforts to cause the
Restricted Stock as to which registration shall have been so requested to be
included in the securities to be covered by the registration statement proposed
to be filed by the Company, all to the extent requisite to permit the sale or
other disposition by the holder (in accordance with its written request) of such
Restricted Stock so registered. In the event that any registration pursuant to
this Section 5 shall be, in whole or in part, an underwritten public offering of
Common Stock, any request by a holder pursuant to this Section 5 to register
Restricted Stock shall specify that either (i) such Restricted Stock is to be
included in the underwriting on the same terms and conditions as the shares of
Common Stock otherwise being sold through underwriters under such registration
or (ii) such Restricted Stock is to be sold in the open market without any
underwriting, on terms and conditions comparable to those normally applicable to
offerings of common stock in reasonably similar circumstances. The number of
shares of Restricted Stock to be included in such an underwriting may be reduced
(PRO RATA among the requesting holders based upon the number of shares so
requested to be registered) if and to the extent that the managing underwriter
shall be of the opinion that such inclusion would adversely affect the marketing
of the securities to be sold by the Company therein, PROVIDED, HOWEVER, that
such number of shares of Restricted Stock shall not be reduced if any shares are
to be included in such underwriting for the account of any person other than the
Company.

                  Notwithstanding anything to the contrary contained in this
Section 5, in the event that there is a firm commitment underwritten offering of
securities of the Company pursuant to a registration covering Restricted Stock
and a holder of Restricted Stock does not elect to sell his Restricted Stock to
the underwriters of the Company's securities in connection with such offering,
such holder shall refrain from selling such Restricted

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Stock so registered pursuant to this Section 5 during the period of
distribution of the Company's securities by such underwriters and the period
in which the underwriting syndicate participates in the after market;
PROVIDED, HOWEVER, that such holder shall, in any event, be entitled to sell
its Restricted Stock in connection with such registration commencing on the
90th day after the effective date or such registration statement.

                  6. REGISTRATION PROCEDURES. If and whenever the Company is
required by the provisions of Section 4 or 5 hereof to use its best efforts to
effect the registration of any of the Restricted Stock under the Securities Act,
the Company will, subject to its right to cease or postpone any registration
pursuant to Section 5 hereof, as expeditiously as possible:

                  (a) prepare (and afford counsel for the selling holders
         reasonable opportunity to review and comment thereon) and file with the
         Commission a registration statement (which, in the case of an
         underwritten public offering pursuant to Section 4 hereof, shall be on
         Form S-1, Form S-3 or other form of general applicability satisfactory
         to the managing underwriter selected as therein provided) with respect
         to such securities and use its best efforts to cause such registration
         statement to become and remain effective for the period of the
         distribution contemplated thereby (determined as hereinafter provided);

                  (b) prepare (and afford counsel for the selling holders
         reasonable opportunity to review and comment thereon) and file with the
         Commission such amendments and supplements to such registration
         statement and the prospectus used in connection therewith as may be
         necessary to keep such registration statement effective for the period
         specified in paragraph (a) above and as comply with the provisions of
         the Securities Act with respect to the disposition of all Restricted
         Stock covered by such registration statement in accordance with the
         sellers' intended method of disposition set forth in such registration
         statement for such period;

                  (c) furnish to each seller and to each underwriter such number
         of copies of the registration statement and the prospectus included
         therein (including each preliminary prospectus) as such persons may
         reasonably request in order to facilitate the public sale or other
         disposition of the Restricted Stock covered by such registration
         statement;

                  (d) use its best efforts to register or qualify the Restricted
         Stock covered by such registration statement under the securities or
         blue sky laws of such jurisdictions as the sellers of Restricted Stock
         or, in the case of an underwritten public offering, the managing
         underwriter,

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         shall reasonably request (provided that the Company will not be
         required to (i) qualify generally to do business in any
         jurisdiction where it would not otherwise be required to qualify but
         for this paragraph (d), (ii) subject itself to taxation in any such
         jurisdiction or (iii) consent to general service of process in any
         jurisdiction);

                  (e) immediately notify each seller under such registration
         statement and each underwriter, at any time when a prospectus relating
         thereto is required to be delivered under the Securities Act, of the
         happening of any event as a result of which the prospectus contained in
         such registration statement, as then in effect, includes an untrue
         statement of a material fact or omits to state any material fact
         required to be stated therein or necessary to make the statements
         therein not misleading in the light of the circumstances then existing;

                  (f) use its best efforts (if the offering is underwritten)
         to furnish, at the request of any seller, on the date that
         Restricted Stock is delivered to the underwriters for sale pursuant
         to such registration: (i) an opinion dated such date of counsel
         representing the Company for the purposes of such registration,
         addressed to the underwriters and to such seller, stating that such
         registration statement has become effective under the Securities Act
         and that (A) to the best knowledge of such counsel, no stop order
         suspending the effectiveness thereof has been issued and no
         proceedings for that purpose have been instituted or are pending or
         contemplated under the Securities Act, (B) the registration
         statement as theretofore amended, the related prospectus, and each
         amendment or supplement thereof, comply as to form in all material
         respects with the requirements of the Securities Act and the
         applicable rules and regulations of the Commission thereunder
         (except that such counsel need express no opinion as to financial
         statements contained therein) and (C) to such other effects as may
         reasonably be requested by counsel for the underwriters or by such
         seller or its counsel, and (ii) a letter dated such date from the
         independent public accountants retained by the Company, addressed to
         the underwriters and to such seller, stating that they are
         independent public accountants within the meaning of the Securities
         Act and that, in the opinion of such accountants, the financial
         statements of the Company included in the registration statement as
         theretofore amended, the related prospectus, or any amendment or
         supplement thereof, comply as to form in all material respects with
         the applicable accounting requirements of the Securities Act, and
         additionally covering such other financial matters (including
         information as to the period ending no more than five business days
         prior to the date of such letter) with

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         respect to the registration in respect of which such letter is being
         given as such underwriters or seller may reasonably request, and

                  (g) make available for inspection by each seller, any
         underwriter participating in any distribution pursuant to such
         registration statement, and any attorney, accountant or other agent
         retained by such seller or underwriter, all financial and other
         records, pertinent corporate documents and properties of the Company,
         and cause the Company's officers, directors and employees to supply all
         information reasonably requested by any such seller, underwriter,
         attorney, accountant or agent in connection with such registration
         statement.

For purposes of paragraphs (a) and (b) above and of Section 4(c) hereof, the
period of distribution of Restricted Stock in a firm commitment underwritten
public offering shall be deemed to extend until each underwriter has completed
the distribution of all securities purchased by it, and the period of
distribution of Restricted Stock in any other registration shall be deemed to
extend until the earlier of the sale of all Restricted Stock covered thereby or
six months after the effective date thereof.

                  In connection with each registration hereunder, the selling
holders of Restricted Stock will furnish to the Company in writing such
information with respect to themselves and the proposed distribution by them as
shall be reasonably necessary in order to assure compliance with federal and
applicable state securities laws.

                  In connection with each registration pursuant to Sections 4
and 5 hereof covering an underwritten public offering, the Company agrees to
enter into a written agreement with the managing underwriter selected in the
manner herein provided in such form and containing such provisions as are
customary in the securities business for such an arrangement between major
underwriters and companies of the Company's size and investment stature,
provided that such agreement shall not contain any such provision applicable to
the Company which is inconsistent with the provisions hereof and provided,
further, that the time and place of the closing under said agreement shall be as
mutually agreed upon between the Company and such managing underwriter.

                  7. EXPENSES. All expenses incurred by the Company in complying
with Sections: 4 and 5 hereof, including without limitation all registration and
filing fees, printing expenses, fees and disbursements of counsel and
independent public accountants for the Company, fees of the National Association
of Securities Dealers, Inc., transfer taxes, fees of transfer agents and
registrars, costs of insurance and fees and expenses of one counsel

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for the sellers of Restricted Stock, but excluding any Selling Expenses, are
herein called "Registration Expenses". All underwriting discounts and selling
commissions applicable to the sale of Restricted Stock are herein called
"Selling Expenses".

                  The Company will pay all Registration Expenses in connection
with each registration statement filed pursuant to Section 4 or 5 hereof. All
Selling Expenses in connection with any registration statement filed pursuant to
Section 4 or 5 hereof shall be borne by the participating sellers in proportion
to the number of shares sold by each, or by such persons other than the Company
(except to the extent the Company shall be a seller) as they may agree.

                  8. INDEMNIFICATION. In the event of a registration or any of
the Restricted Stock under the Securities Act pursuant to Section 4 or 5 hereof,
the Company will indemnify and hold harmless each seller of such Restricted
Stock thereunder and each underwriter of Restricted Stock thereunder and each
officer, director and each other person, if any, who controls such seller or
underwriter within the meaning of the Securities Act, against any losses,
claims, damages or liabilities, joint or several, to which such seller or
underwriter or controlling person may become subject under the Securities Act or
otherwise, insofar as such losses, claims, damages or liabilities (or actions in
respect thereof) arise out of or are based upon any untrue statement or
alleged untrue statement of any material fact contained in any registration
statement under which such Restricted Stock was registered under the Securities
Act pursuant to Section 4 or 5, any preliminary prospectus or final prospectus
contained therein, or any amendment or supplement thereof, or arise out of or
are based upon the omission or alleged omission to state therein a material fact
required to be stated therein or necessary to make the statements therein not
misleading, and will reimburse each such seller, each such underwriter and each
such controlling person for any legal or other expenses reasonably incurred by
them in connection with investigating or defending any such loss, claim, damage,
liability or action, PROVIDED, HOWEVER, that the Company will not be liable in
any such case if and to the extent that any such loss, claim, damage or
liability arises out of or is based upon an untrue statement or alleged untrue
statement or omission or alleged omission so made in conformity with information
furnished by such seller, such underwriter or such controlling person in writing
specifically for use in such registration statement or prospectus.

                  In the event of a registration of any of the Restricted Stock
under the Securities Act pursuant to Section 4 or 5 hereof, each seller of such
Restricted Stock thereunder, severally and not jointly, will indemnify and hold
harmless the Company and each officer, director and each other person, if any,
who con-

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trols the Company within the meaning of the Securities Act, each officer of
the Company who signs the registration statement, each director of the
Company, each underwriter and each person who controls any underwriter within
the meaning of the Securities Act, against all losses, claims, damages or
liabilities, joint or several, to which the Company or such officer or
director or underwriter or controlling person may become subject under the
Securities Act or otherwise, insofar as such losses, claims, damages or
liabilities (or actions in respect thereof) arise out of or are based upon
any untrue statement or alleged untrue statement of any material fact
contained in the registration statement under which such Restricted Stock was
registered under the Securities Act pursuant to Section 4 or 5, any
preliminary prospectus or final prospectus contained therein, or any
amendment or supplement thereof, or arise out of or are based upon the
omission or alleged omission to state therein a material fact required to be
stated therein or necessary to make the statements therein not misleading,
and will reimburse the Company and each such officer, director, underwriter
and controlling person for any legal or other expenses reasonably incurred by
them in connection with investigating or defending any such loss, claim,
damage, liability or action, PROVIDED, HOWEVER, that such seller will be
liable hereunder in any such case if and only to the extent that any such
loss, claim, damage or liability arises out of or is based upon an untrue
statement or alleged untrue statement or omission or alleged omission made in
reliance upon and in conformity with information pertaining to such seller,
as such, furnished in writing to the Company by such seller specifically for
use in such registration statement or prospectus, PROVIDED, FURTHER, HOWEVER,
that the liability of each seller hereunder shall be limited to the
proportion of any such loss, claim, damage, liability or expense which is
equal to the proportion that the public offering price of shares sold by such
seller under such registration statement bears to the total public offering
price of all securities sold thereunder, but not to exceed the proceeds
received by such seller from the sale of Restricted Stock covered by such
registration statement.

                  Promptly after receipt by an indemnified party hereunder of
notice of the commencement of any action, such indemnified party shall, if a
claim in respect thereof is to be made against the indemnifying party hereunder,
notify the indemnifying party in writing thereof, but the omission so to notify
the indemnifying party shall not relieve it from any liability which it may have
to the indemnified party other than under this Section 8. In case any such
action shall be brought against any indemnified party and it shall notify the
indemnifying party of the commencement thereof, the indemnifying party shall be
entitled to participate in and, to the extent it shall wish, to assume and
undertake the defense thereof with counsel satisfactory to such indemnified
party, and, after notice from the

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indemnifying party to such indemnified party of its election so to assume and
undertake the defense thereof, the indemnifying party shall not be liable to
much indemnified party under this Section 8 for any legal expenses
subsequently incurred by such indemnified party in connection with the
defense thereof other than reasonable costs of investigation and of liaison
with counsel so selected, PROVIDED, HOWEVER, that, if the defendants in any
such action include both the indemnified party and the indemnifying party and
the indemnified party shall have reasonably concluded that there may be
reasonable defenses available to it which are different from or additional to
those available to the indemnifying party, or if the interests of the
indemnified party reasonably may be deemed to conflict with the interests of
the indemnifying party, the indemnified party (or, if there is more than one
indemnified party, all of the indemnified parties collectively) shall have
the right to select a separate counsel and to assume such legal defenses and
otherwise to participate in the defense of such action, with the expenses and
fees of such separate counsel and other expenses related to such
participation to be reimbursed by the indemnifying party as incurred.

                  Notwithstanding the foregoing, any indemnified party shall
have the right to retain its own counsel in any such action, but the fees and
disbursements of such counsel shall be at the expense of such indemnified party
unless (i) the indemnifying party shall have failed to retain counsel for the
indemnified person as aforesaid or (ii) the indemnifying party and such
indemnified party shall have mutually agreed to the retention of such counsel.
It is understood that the indemnifying party shall not, in connection with any
action or related actions in the same jurisdiction, be liable for the fees
and disbursements of more than one separate firm qualified in such jurisdiction
to act as counsel for the indemnified party (or, if there is more than one
indemnified party, all of the indemnified parties collectively). The
indemnifying party shall not be liable for any settlement of any proceeding
effected without its written consent, but if settled with such consent or if
there be a final judgment for the plaintiff, the indemnifying party agrees to
indemnify the indemnified party from and against any loss or liability by reason
of such settlement or judgment.

                  If the indemnification provided for in this Section 8 is
unavailable to an indemnified party under the first or second paragraphs hereof
in respect of any losses, claims, damages or liabilities referred to therein,
then each indemnifying party, in lieu of indemnifying such indemnified party,
shall contribute to the amount paid or payable by such indemnified party as a
result of such losses, claims, damages or liabilities (i) in such proportion as
is appropriate to reflect the relative benefits received by the Company on the
one hand and the sellers of Restricted Stock and any other sellers participating
in the

                                       11

<PAGE>

registration statement on the other from the sale of shares pursuant to the
registered offering of securities as to which indemnity is sought or (ii) if
the allocation provided by clause (i) above is not permitted by applicable
law, in such proportion as is appropriate to reflect not only the relative
benefits referred to in clause (i) above but also the relative fault of the
Company on the one hand and of the sellers of Restricted Stock and any other
sellers participating in the registration statement on the other in
connection with the statement or omissions that resulted in such losses,
claims, damages or liabilities, as well as any other relevant equitable
considerations. The relative benefits received by the Company on the one hand
and the sellers of Restricted Stock and any other sellers participating in
the registration statement on the other shall be deemed to be in the same
proportion as the total net proceeds from the offering (before deducting
expenses) to the Company bear to the total net proceeds from the offering
(before deducting expenses) to the sellers of Restricted Stock and any other
sellers participating in the registration statement. The relative fault of
the Company on the one hand and of the sellers of Restricted Stock and any
other sellers participating in the registration statement on the other shall
be determined by reference to, among other things, whether the untrue or
alleged untrue statement of a material fact or the omission or alleged
omission to state a material fact relates to information supplied by the
Company or by the sellers of Restricted Stock or other sellers participating
in the registration statement and the parties' relative intent, knowledge,
access to information and opportunity to correct or prevent such statement or
omission.

                  The Company and the sellers of Restricted Stock agree that
it would not be just and equitable if contribution pursuant to this Section 8
were determined by PRO RATA allocation (even if the sellers of Restricted
Stock were treated as one entity for such purpose) or by any other method of
allocation that does not take account of the equitable considerations
referred to in the immediately preceding paragraph. The amount paid or
payable by an indemnified party as a result of the losses, claims, damages
and liabilities referred to in the immediately preceding paragraph shall be
deemed to include, subject to the limitations set forth above, any legal or
other expenses reasonably incurred by such indemnified party in connection
with investigating or defending any such action or claim. Notwithstanding the
provisions of this Section 8, no seller of Restricted Stock shall be required
to contribute any amount in excess of the proceeds received by such seller
from the sale of Restricted Stock covered by the registration statement filed
pursuant hereto. No person guilty of fraudulent misrepresentation (within the
meaning of Section 11(f) of the Securities Act) shall be entitled to
contribution from any person who was not guilty of such fraudulent
misrepresentation.

                                       12

<PAGE>

                  9. CHANGES IN COMMON STOCK. If, and as often as, there are
any changes in the Common Stock by way of stock split, stock dividend,
combination or reclassification, or through merger, consolidation,
reorganization or recapitalization, or by any other means, appropriate
adjustment shall be made in the provisions hereof, as may be required, so
that the rights and privileges granted hereby shall continue with respect to
the Common Stock as so changed and shall apply to any securities received in
any such transaction.

                  10. MISCELLANEOUS. (a) All covenants and agreements
contained in this Agreement by or on behalf of any of the parties hereto,
including, without limitation, the rights to indemnification under Section 8
hereof, shall bind and inure to the benefit of the respective successors and
assigns of the parties hereto whether so expressed or not. Without limiting
the generality of the foregoing, the registration rights conferred herein on
the holders of Restricted Stock shall inure to the benefit of any and all
subsequent holders from time to time of the Restricted Stock; PROVIDED,
HOWEVER, that, notwithstanding anything to the contrary herein contained, the
Company shall have no obligation to register any Restricted Stock pursuant to
Section 4 or Section 5 hereof for any holder of such Restricted Stock until
such time as such holder has executed and delivered to the Company its
agreement to be bound by the terms and provisions hereof to the same extent
as if such holder were an original signatory hereto.

                  (b)      All notices, requests, consents and other
communications hereunder shall be in writing and shall be sent by telecopier,
national overnight courier service or certified mail, return receipt requested,
in each case with postage prepaid, addressed as follows:

                  if to the Company, to it at

                  if to any holder of Restricted Stock, to it at the address
             set forth in Schedule I hereto;

                  if to any subsequent holder of Restricted Stock, to it at
             such address as may have been furnished to the Company in writing
             by such holder;

or, in any case, at such other address or addresses as shall have been
furnished in writing to the Company (in the case of a holder of Restricted
Stock) or to the holders of Restricted Stock (in the case of the Company).

                  (c) This Agreement shall be governed by and construed in
accordance with the laws of the State of New York.

                                       13

<PAGE>

                  (d) This Agreement constitutes the entire agreement of the
parties with respect to the subject matter hereof and supersedes all other
prior agreements and understandings, whether oral or written, relating to the
subject matter hereof. This Agreement may not be modified or amended except
in writing signed by the Company and the holders of not less than 66-2/3% of
the Restricted Stock PROVIDED, HOWEVER, that in the event such amendment or
waiver adversely affects the rights and/or obligations of any holder or class
or series of holders under this Agreement in a manner different from the
wanner in which it affects the rights and/or obligations of any other holder
or class or series of holders, as the case may be, such amendment or waiver
shall also require the written consent of such holder, or a majority of such
class or series of holders, as the case may be.

                  (e) This Agreement may be executed in two or more
counterparts, each of which shall be deemed an original, but all of which
together shall constitute one and the same instrument.

                                       14

<PAGE>

                           Please indicate your acceptance of the foregoing
by signing and returning the enclosed counterpart of this letter, whereupon
this letter (herein sometimes called "this Agreement") shall be a binding
agreement between the Company and you.

                                               Very truly yours,

                                               BUSINESS SERVICES HOLDINGS, INC.

                                               By: /s/ Anthony J. de Nicola
                                                   ----------------------------
                                                   Name:  Anthony J. de Nicola
                                                   Title:  President

AGREED TO AND ACCEPTED
as of the date first
above written.

WELSH, CARSON, ANDERSON & STOWE VII, L.P.
  By WCAS VII Partners, General Partner

By: /s/ Anthony J. de Nicola
    -------------------------------------
    General Partner

WCAS INFORMATION PARTNERS, L.P.
  By WCAS INFO Partners, General Partner

By: /s/ Patrick J. Welsh
    -------------------------------------
    General partner

WCAS CAPITAL PARTNERS II, L.P.
  By WCAS CP II Partners, General Partner

By: /s/ Anthony J. de Nicola
    -------------------------------------
    General Partner

/s/ Patrick J. Welsh
-----------------------------------------
           Patrick J. Welsh

                                       15

<PAGE>

    /s/ Russell L. Carson
------------------------------
        Russell L. Carson

    /s/ Bruce K. Anderson
------------------------------
        Bruce K. Anderson

     /s/ Richard H. Stowe
------------------------------
         Richard H. Stowe

      /s/ Andrew M. Paul
------------------------------
          Andrew M. Paul

   /s/ Thomas E. McInerney
------------------------------
       Thomas E. McInerney

      /s/ Laura VanBuren
------------------------------
          Laura VanBuren

     /s/ James B. Hoover
------------------------------
         James B. Hoover

   /s/ Robert A. Minicucci
-----------------------------
       Robert A. Minicucci

   /s/ Anthony J. deNicola
------------------------------
       Anthony J. deNicola

     /s/ David F. Bellet
------------------------------
         David F. Bellet

                                       16

<PAGE>

JCP TELECOM SYSTEMS, INC.

By: /s/ [Illegible]
    --------------------------

                                       17

<PAGE>

WCA MANAGEMENT CORPORATION

By: /s/ [Illegible]
    --------------------------

                                       18

<PAGE>

                                                                         ANNEX A

<TABLE>
<CAPTION>

                                                                       No. of Shares Of Common
         Name of Holder                                                Stock \ Warrant Shares
         --------------                                                -----------------------
<S>                                                                    <C>
Welsh, Carson, Anderson & Stowe VII,                                          23,982,500
  L.P.
WCAS Capital Partners II, L.P.                                                 3,571,429
WCAS Information Partners, L.P.                                                  100,000
WCA Management Corporation                                                        17,500
Patrick J. Welsh                                                                 150,000
Russell L. Carson                                                                115,000
Bruce K. Anderson                                                                250,000
Richard H. Stowe                                                                  75,000
Andrew M. Paul                                                                    50,000
Thomas E. McInerney                                                               75,000
Laura VanBuren                                                                     5,000
James B. Hoover                                                                   10,000
Robert A. Minicucci                                                               50,000
Anthony J. deNicola                                                               20,000
David Bellet (DLJSC as                                                           100,000
  Custodian for the IRA FBO
  David F. Bellet)

JCP Telecom Systems, Inc.                                                      1,503,759
                                                                           (Warrant Shares)

</TABLE>

<PAGE>

                                                                      SCHEDULE I

                        NAMES AND ADDRESSES OF HOLDERS

Welsh, Carson, Anderson & Stowe VII,
  L.P.
WCAS Capital Partners II, L.P.
WCAS Information Partners, L.P.
WCA Management Corporation
Patrick J. Welsh
Russell L. Carson
Bruce K. Anderson
Richard H. Stowe
Andrew M. Paul
Thomas E. McInerney
Laura VanBuren
James B. Hoover
Robert A. Minicucci
Anthony J. deNicola
         c/o Welsh, Carson, Anderson & Stowe
         One World Financial Center
         New York, NY 10281

David Bellet (DLJSC as
  Custodian for the IRA FBO
  David F. Bellet)
Pershing Division of Donaldson, Lufkin
  & Jenrette Securities Corporation
P.O. Box 2050
Jersey City, New Jersey 07399

JCP Telecom Systems, Inc.
6501 Legacy Drive
Plano, Texas 75024

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