Document:

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                                                                    EXHIBIT 10.2

                                     KEYCORP
                             AWARD OF PHANTOM STOCK

HENRY L. MEYER III

         By action of the Compensation Committee ("Committee") of the Board of
Directors of KeyCorp on January 16, 2003, you have been awarded 40,485 shares of
Phantom Stock.

                  1. Each share of Phantom Stock shall have a value equal to the
         Fair Market Value (as defined in the Amended and Restated 1991 Equity
         Compensation Plan as amended from time to time ("1991 Plan")) of a
         KeyCorp Common Share on the date of this award and shall thereafter
         reflect the gains and losses attributable to such Common Shares.

                  2. An amount equal to the cash dividend payable on an
         equivalent number of Common Shares shall be paid to you on the Phantom
         Stock on each date that a cash dividend is payable on the Common
         Shares; provided however, that additional amounts shall be paid as are
         necessary to put you in the same after-tax position (including the
         gross-up for taxes on the additional amounts paid) as you would have
         been in if for purposes of federal, state, and local taxes you had
         received cash dividends on Common Shares.

                  3. The value of 13,495 shares of the Phantom Stock ("the Time
         Lapse Phantom Shares") shall be paid in cash to you on the earlier of
         the following:

                  a)  December 31, 2005; or

                  b) the date not more than two years on or after a "Change of
                  Control" (as defined in the 1991 Plan) upon which your
                  employment terminates under circumstances entitling you to
                  receive severance benefits or salary continuation benefits
                  under the Corporation's Separation Pay Plan or under any
                  employment or change of control or similar arrangement or
                  agreement.

                  4. The value of the remaining 26,990 shares of the Phantom
         Stock ("the Performance Accelerated Phantom Shares") shall be paid in
         cash to you on the date when the earliest of the following shall occur:

                  a)  December 31, 2009;

                  b) the percentage increase in the Corporation's average daily
                  stock price plus dividends for the years 2003 through 2005
                  exceeds the percentage increase in the average daily stock
                  price plus dividends of the median of the banks which comprise
                  the Standard & Poor's 500 Banks Index (If at any time the
                  Standard & Poor's 500 Banks Index ceases to be published

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                  or is altered in such manner as to make its use as a
                  comparative reference inappropriate, as determined by the
                  Committee in its sole discretion, then the Committee shall (i)
                  select such other index as is then available that the
                  Committee deems most appropriate to use as a substitute for
                  the Standard & Poor's 500 Banks Index and (ii) decide whether
                  to use that other index to determine whether the condition of
                  this paragraph has been met); or

                  c)  the first day on which a Change of Control occurs on or
                  before December 31, 2005.

                  5. If you shall die or become disabled prior to the payable
         date for the Time Lapse Phantom Shares, then the value of a pro rata
         number of the Time Lapse Phantom Shares shall be paid to you or your
         estate upon death or "Disability" (as defined in the 1991 Plan) but
         that the remaining shares shall immediately be forfeited upon your
         death or Disability, as the case may be.

                  6. The Time Lapse Phantom Shares shall immediately be
         forfeited if you retire between the ages of 55 and 65 prior to the
         payable date for such Shares; provided, however, that the Committee may
         in its sole discretion determine that the value of a pro rata number of
         the Time Lapse Phantom Shares shall be paid to you upon retirement but
         that the remaining Time Lapse Phantom Shares shall immediately be
         forfeited upon your retirement.

                  7. If you shall die or become Disabled prior to the payable
         date for the Performance Accelerated Phantom Shares and the value of
         such shares thereafter becomes payable because of the performance of
         the Corporation's average daily stock price plus dividends, then the
         value of a pro rata number of the Performance Accelerated Phantom
         Shares shall be paid to you or your estate if and when the value of
         such Shares becomes payable because of the performance of the
         Corporation's average daily stock price plus dividends but the
         remainder of the Performance Accelerated Phantom Shares shall
         immediately be forfeited upon your death or Disability, as the case may
         be, and if the value of such shares does not become payable as a result
         of performance of the Corporation's average daily stock price, the pro
         rata number of Performance Accelerated Phantom Shares shall be
         forfeited on December 31, 2005.

                  8. The Performance Accelerated Performance Shares shall be
         forfeited if you shall retire between the ages of 55 and 65 prior to
         the payable date for such Shares; provided, however, that the Committee
         may in its sole discretion determine that the value of a pro rata
         number of shares shall be paid to you if and when the performance of
         the Corporation's average daily stock price plus dividends meets the
         requirements of this award but that the remainder of the shares shall
         immediately be forfeited upon your retirement, and if the value of such
         Shares does not become payable as a result of performance of the
         Corporation's average daily stock price plus dividends, the pro rata

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         number of Performance Accelerated Phantom Shares shall be forfeited on
         December 31, 2005.

                  9. For purposes of this award, the pro rata number of shares
         of Phantom Stock granted to you shall be based on a fraction the
         numerator of which is the number of months beginning in January 2003
         that are completed prior to your change of status and the denominator
         of which is 36.

                  10. The Phantom Stock shall be immediately forfeited if your
         employment with the Corporation terminates prior to the date of payment
         set forth in the preceding provisions of this award unless your
         employment terminates because of death, Disability, or retirement (in
         which case the specific provisions of the foregoing paragraphs of this
         award shall apply).

                  11. If the payment of the value of the Phantom Stock would
         result in compensation to you that if earned would not be deductible by
         the Corporation by reason of the disallowance rules of Section 162(m)
         of the Internal Revenue Code but would be deductible if deferred until
         a later year, then the Committee in its sole discretion may require
         that all or a portion of the Phantom Stock shall be deferred into and
         remain in the Corporation Deferred Compensation Plan ("Deferred Plan")
         Common Stock Account pursuant to the provisions of the Deferred Plan;
         provided that if the Committee shall not require a deferral pursuant to
         this award, then any provision in any Corporation Plan, Employment
         Agreement, or similar agreement or arrangement requiring a deferral by
         you because of Section 162(m) shall be deemed waived by the Corporation
         with respect to the Phantom Stock.

                  12. You may elect to defer the payment of the value of the
         Phantom Stock into the Deferred Plan Common Stock Account; provided,
         however, that such election shall be made at least one year prior to
         the payable date for the Phantom Stock and provided further that the
         deferred award may not be transferred to another account in the
         Deferred Plan.

                  13. The Committee reserves the right to (at any time and from
         time to time) make adjustments in or alter the performance criteria set
         forth in this award, in the Committee's sole discretion, to take into
         account changed circumstances which, in the Committee's judgment, make
         the performance criteria inapplicable, inappropriate, or otherwise
         undesirable and that the determination by the Committee as to whether
         the performance criteria have been satisfied or should be adjusted or
         altered shall be final and conclusive.

                  14. Notwithstanding any other provisions of this award, if you
         engage in any "harmful activity" (as defined in the 1991 Plan) prior
         to or within six months after your termination of employment with the
         Corporation, then any payment of the value of the Phantom Stock on or
         after one year prior to termination of employment shall inure to and be
         payable to the Corporation upon demand.

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                  15. Until December 31, 2005 but not thereafter, the payment of
         the value of the Performance Accelerated Phantom Shares shall be
         subject to an "Acceleration upon Change of Control" (as defined in the
         1991 Plan) and the payment of the value of the Time Lapse Phantom
         Shares shall never be subject to an Acceleration upon Change of
         Control.

         January 16, 2003                              /s/ Thomas E. Helfrich
                                                       ------------------------
                                                       Thomas E. Helfrich
                                                       Executive Vice President

                        ACCEPTANCE OF PHANTOM STOCK AWARD

         I acknowledge receipt of the above award and in consideration thereof I
accept such award subject to the restrictions upon me as set forth hereinafter.

         My agreement to the following restrictions is in addition to (and not
in limitation of) any other agreements, plans, policies, or practices that are
applicable to me as a KeyCorp or Subsidiary (collectively "Key") employee.

         1.       I recognize the importance of preserving the confidentiality
                  of Non-Public Information of Key. Therefore, I acknowledge and
                  agree that: (a) during my employment with Key, I will acquire,
                  reproduce, and use such Non-Public Information only to the
                  extent reasonably necessary for the proper performance of my
                  duties; (b) during and after my employment with Key, I will
                  not use, publish, sell, trade or otherwise disclose such
                  Non-Public Information; and (c) upon termination of my
                  employment with Key, I will immediately return to Key all
                  documents, data, and things in my possession or to which I
                  have access that involve such Non-Public Information. I agree
                  to sign nondisclosure agreements in favor of Key and others
                  doing business with Key with whom Key has a confidential
                  relationship.

         2.       I acknowledge and agree that the duties of my position at Key
                  may include the development of Intellectual Property.
                  Accordingly, any Intellectual Property which I create with any
                  of Key's resources or assistance, in whole or in part, during
                  my employment with Key, and which pertains to the business of
                  Key, is the property of Key; and I hereby agree to and do
                  assign to Key all right, title, and interest in and to such
                  Intellectual Property, including, without limitation,
                  copyrights, trademarks, service marks, and patents in or to
                  (or associated with) such Intellectual Property and agree to
                  sign patent applications and assignments thereof, without
                  additional compensation.

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         3.       Except in the proper performance of my duties for Key, I
                  acknowledge and agree that from the date hereof through a
                  period of one (1) year after the termination of my employment
                  with Key for any reason, I will not, directly or indirectly,
                  for myself or on behalf of any other person or entity, hire or
                  solicit or entice for employment any Key employee without the
                  written consent of Key, which consent it may grant or withhold
                  in its discretion.

         4.       Except in the proper performance of my duties for Key, I
                  acknowledge and agree that from the date hereof through a
                  period of one (1) year after the termination of my employment
                  with Key for any reason, I will not, directly or indirectly,
                  for myself or on behalf of any other person or entity, call
                  upon, solicit, or do business with (other than for a business
                  which does not compete with any business or business activity
                  conducted by Key) any Key customer or potential customer I
                  interacted with, became acquainted with, or learned of through
                  access to information while I performed services for Key
                  during my employment with Key, without the written consent of
                  Key, which consent it may grant or withhold in its discretion.

         5.       In the event a court of competent jurisdiction determines that
                  any of the restrictions contained in the above numbered
                  paragraphs are excessive because of duration or scope or are
                  otherwise unenforceable, the provisions hereof shall not be
                  void but, with respect to such limitations held to be
                  excessive, they shall be modified to incorporate the maximum
                  limitations such court will permit, not exceeding the
                  limitations contained herein. In the event I engage in any
                  activity in violation hereof, I acknowledge that such activity
                  may cause serious damage and irreparable injury to Key, which
                  will permit Key to terminate my employment (if applicable) and
                  seek monetary damages, and Key shall also be entitled to
                  injunctive, equitable, and other relief. I acknowledge and
                  agree that the validity, interpretation, and performance of
                  this Agreement shall be construed under the laws of Ohio.

BY SIGNING THIS ACCEPTANCE OF PHANTOM STOCK AWARD, YOU ACKNOWLEDGE THAT YOU HAVE
HAD AMPLE OPPORTUNITY TO READ THIS AGREEMENT AND THE PLAN, MAKE A DILIGENT
INQUIRY, ASK QUESTIONS, AND CONSULT WITH YOUR ATTORNEY IF YOU CHOSE TO DO SO.

__________________________________
Sign Your Name

___________________________________
Date

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                                                                    EXHIBIT 10.3

                              AMENDED AND RESTATED
                          1991 EQUITY COMPENSATION PLAN
                         (AMENDED AS OF MARCH 13, 2003)

         1.       PURPOSE. The KeyCorp Amended and Restated 1991 Equity
Compensation Plan is intended to promote the interests of the Corporation and
its shareholders by providing equity-based incentives for effective service and
high levels of performance to Employees selected by the Committee. To achieve
these purposes, the Corporation may grant Awards of Options, Stock Appreciation
Rights, Limited Stock Appreciation Rights, Restricted Stock, and Performance
Shares to selected Employees, all in accordance with the terms and conditions
hereinafter set forth.

         2.       DEFINITIONS.

         2.1      1934 ACT. The term "1934 Act" shall mean the Securities
Exchange Act of 1934, as amended.

         2.2      ACQUISITION PRICE. The term "Acquisition Price" with respect
to Restricted Stock shall mean such amount, if any, required by applicable law
and as may be specified by the Committee in the Award Instrument with respect to
that Restricted Stock as the consideration to be paid by the Employee for that
Restricted Stock.

         2.3      AWARD. The term "Award" shall mean an award granted under the
Plan of an Option, of Stock Appreciation Rights, of Limited Stock Appreciation
Rights, of Restricted Stock, or of Performance Shares.

         2.4      AWARD INSTRUMENT. The term "Award Instrument" shall mean a
written instrument evidencing an Award in such form and with such provisions as
the Committee may prescribe, including, without limitation, an agreement to be
executed by the Employee and the Corporation, a certificate issued by the
Corporation, or a letter executed by the Committee or its designee. Acceptance
of the Award Instrument by an Employee constitutes agreement to the terms of the
Award evidenced thereby.

         2.5      CHANGE OF CONTROL. A "Change of Control" shall be deemed to
have occurred if, at any time after the date of the grant of the relevant Award,
there is a Change of Control under any of clauses (a), (b), (c), or (d) below.
For these purposes, the Corporation will be deemed to have become a subsidiary
of another corporation if any other corporation (which term shall include, in
addition to a corporation, a limited liability company, partnership, trust, or
other organization) owns, directly or indirectly, 50 percent or more of the
total combined outstanding voting power of all classes of stock of the
Corporation or any successor to the Corporation.

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         (a)      A Change of Control will have occurred under this clause (a)
                  if the Corporation is a party to a transaction pursuant to
                  which the Corporation is merged with or into, or is
                  consolidated with, or becomes the subsidiary of another
                  corporation and either

                  (i)      immediately after giving effect to that transaction,
                           less than 65% of the then outstanding voting
                           securities of the surviving or resulting corporation
                           or (if the Corporation becomes a subsidiary in the
                           transaction) of the ultimate parent of the
                           Corporation represent or were issued in exchange for
                           voting securities of the Corporation outstanding
                           immediately prior to the transaction, or

                  (ii)     immediately after giving effect to that transaction,
                           individuals who were directors of the Corporation on
                           the day before the first public announcement of (A)
                           the pendency of the transaction or (B) the intention
                           of any person or entity to cause the transaction to
                           occur, cease for any reason to constitute at least
                           51% of the directors of the surviving or resulting
                           corporation or (if the Corporation becomes a
                           subsidiary in the transaction) of the ultimate parent
                           of the Corporation.

         (b)      A Change of Control will have occurred under this clause (b)
                  if a tender or exchange offer shall be made and consummated
                  for 35% or more of the outstanding voting stock of the
                  Corporation or any person (as the term "person" is used in
                  Section 13(d) and Section 14(d)(2) of the 1934 Act) is or
                  becomes the beneficial owner of 35% or more of the outstanding
                  voting stock of the Corporation or there is a report filed on
                  Schedule 13D or Schedule 14D-1 (or any successor schedule,
                  form or report), each as adopted under the 1934 Act,
                  disclosing the acquisition of 35% or more of the outstanding
                  voting stock of the Corporation in a transaction or series of
                  transactions by any person (as defined earlier in this clause
                  (b)).

         (c)      A Change of Control will have occurred under this clause (c)
                  if either

                  (i)      without the prior approval, solicitation, invitation,
                           or recommendation of the Corporation's Board of
                           Directors any person or entity makes a public

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                           announcement of a bona fide intention (A) to engage
                           in a transaction with the Corporation that, if
                           consummated, would result in a Change Event (as
                           defined below in this clause (c)), or (B) to
                           "solicit" (as defined in Rule 14a-1 under the 1934
                           Act) proxies in connection with a proposal that is
                           not approved or recommended by the Corporation's
                           Board of Directors, or

                  (ii)     any person or entity publicly announces a bona fide
                           intention to engage in an election contest relating
                           to the election of directors of the Corporation
                           (pursuant to Regulation 14A, including Rule 14a-11,
                           under the 1934 Act),

         and, at any time within the 24 month period immediately following the
         date of the announcement of that intention, individuals who, on the day
         before that announcement, constituted the directors of the Corporation
         (the "Incumbent Directors") cease for any reason to constitute at least
         a majority thereof unless both (A) the election, or the nomination for
         election by the Corporation's shareholders, of each new director was
         approved by a vote of at least two-thirds of the Incumbent Directors in
         office at the time of the election or nomination for election of such
         new director, and (B) prior to the time that the Incumbent Directors no
         longer constitute a majority of the Board of Directors, the Incumbent
         Directors then in office, by a vote of at least 75% of their number,
         reasonably determine in good faith that the change in Board membership
         that has occurred before the date of that determination and that is
         anticipated to thereafter occur within the balance of the 24 month
         period to cause the Incumbent Directors to no longer be a majority of
         the Board of Directors was not caused by or attributable to, in whole
         or in any significant part, directly or indirectly, proximately or
         remotely, any event under subclause (i) or (ii) of this clause (c).

         For purposes of this clause (c), the term "Change Event" shall mean any
         of the events described in the following subclauses (x), (y), or (z) of
         this clause (c):

                  (x)      A tender or exchange offer shall be made for 25% or
                           more of the outstanding voting stock of the
                           Corporation or any person (as the term "person" is
                           used in Section 13(d) and Section 14(d)(2) of the
                           1934 Act) is or becomes the beneficial owner of 25%
                           or more of the outstanding voting stock of the
                           Corporation or there is a report filed on Schedule

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                           13D or Schedule 14D-1 (or any successor schedule,
                           form, or report), each as adopted under the 1934 Act,
                           disclosing the acquisition of 25% or more of the
                           outstanding voting stock of the Corporation in a
                           transaction or series of transactions by any person
                           (as defined earlier in this subclause (x)).

                  (y)      The Corporation is a party to a transaction pursuant
                           to which the Corporation is merged with or into, or
                           is consolidated with, or becomes the subsidiary of
                           another corporation and, after giving effect to such
                           transaction, less than 50% of the then outstanding
                           voting securities of the surviving or resulting
                           corporation or (if the Corporation becomes a
                           subsidiary in the transaction) of the ultimate parent
                           of the Corporation represent or were issued in
                           exchange for voting securities of the Corporation
                           outstanding immediately prior to such transaction or
                           less than 51% of the directors of the surviving or
                           resulting corporation or (if the Corporation becomes
                           a subsidiary in the transaction) of the ultimate
                           parent of the Corporation were directors of the
                           Corporation immediately prior to such transaction.

                  (z)      There is a sale, lease, exchange, or other transfer
                           (in one transaction or a series of related
                           transactions) of all or substantially all the assets
                           of the Corporation.

         (d)      A Change of Control will have occurred under this clause (d)
                  if there is a sale, lease, exchange, or other transfer (in one
                  transaction or a series of related transactions) of all or
                  substantially all of the assets of the Corporation.

         2.6      COMMITTEE. The term "Committee" shall mean a committee
appointed by the Board of Directors of the Corporation to administer the Plan.
The Committee shall be composed of not less than three directors of the
Corporation. The Board of Directors may also appoint one or more directors as
alternate members of the Committee. No officer or Employee of the Corporation or
of any Subsidiary shall be a member or alternate member of the Committee. The
Committee shall at all times be so comprised (a) as to satisfy the disinterested
administration standard contained in Rule 16b-3, if required to qualify for the
Rule 16b-3 Exemption and (b) as to satisfy the outside director standard under
Section 162(m) of the Internal Revenue Code of 1986, as amended, if required to
qualify compensation paid under one or more of the provisions of the Plan as
performance-based compensation within the meaning of that section.

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         2.7      COMMON SHARES. The term "Common Shares" shall mean common
shares of the Corporation, with a par value of $1 each.

         2.8      CORPORATION. The term "Corporation" shall mean KeyCorp and its
successors, including the surviving or resulting corporation of any merger of
KeyCorp with or into, or any consolidation of KeyCorp with, any other
corporation or corporations.

         2.9      DISABILITY. The term "Disability" with respect to an Employee
shall mean physical or mental impairment which entitles the Employee to receive
disability payments under any long-term disability plan maintained by the
Corporation.

         2.10     EMPLOYEE. The term "Employee" shall mean any individual
employed by the Corporation or by any Subsidiary and shall include officers as
well as all other employees of the Corporation or of any Subsidiary (including
employees who are members of the Board of Directors of the Corporation or any
Subsidiary).

         2.11     EMPLOYMENT TERMINATION DATE. The term "Employment Termination
Date" with respect to an Employee shall mean the first date on which the
Employee is no longer employed by the Corporation or any Subsidiary.

         2.12     EXERCISE PRICE. The term "Exercise Price" with respect to an
Option shall mean the price specified in the Option at which the Common Shares
subject to the Option may be purchased by the holder of the Option.

         2.13     FAIR MARKET VALUE. Except as otherwise determined by the
Committee at the time of the grant of an Award, the term "Fair Market Value"
with respect to Common Shares shall mean: (a) if the Common Shares are traded on
a national exchange, the mean between the high and low sales price per Common
Share on that national exchange on the date for which the determination of fair
market value is made or, if there are no sales of Common Shares on that date,
then on the next preceding date on which there were any sales of Common Shares,
or (b) if the Common Shares are not traded on a national exchange, the mean
between the high and low sales price per Common Share in the over-the-counter
market, National Market System, as reported by the National Quotations Bureau,
Inc. and NASDAQ on the date for which the determination of fair market value is
made or, if there are no sales of Common Shares on that date, then on the next
preceding date on which there were any sales of Common Shares.

         2.14     INCENTIVE STOCK OPTION. The term "Incentive Stock Option"
shall mean an Option intended by the Committee to qualify as an "incentive stock
option" within the meaning of Section 422 of the Internal Revenue Code of 1986,
as amended.

         2.15     LIMITED STOCK APPRECIATION RIGHT. The term "Limited Stock
Appreciation Right" or "Limited SAR" shall mean an Award granted to an Employee
with respect to all or any part of any Option, that entitles the holder thereof
to receive from the Corporation, upon exercise of the Limited SAR and surrender
of the related Option, or

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any portion of the Limited SAR and the related Option, an amount equal to
(unless the Committee specifies a lesser amount at the time of the grant of the
Award):

         (a)      in the case of a Limited SAR granted with respect to an
                  Incentive Stock Option, 100% of the excess, if any, measured
                  at the time of the exercise of the Limited SAR, of (i) the
                  Fair Market Value of the Common Shares subject to the
                  Incentive Stock Option with respect to which the Limited SAR
                  is exercised over (ii) the Exercise Price of those Common
                  Shares under the Incentive Stock Option, or

         (b)      in the case of a Limited SAR granted with respect to a
                  Nonqualified Option, 100% of the highest of:

                  (i)      the excess, measured at the time of the exercise of
                           the Limited SAR, of (A) the Fair Market Value of the
                           Common Shares subject to the Nonqualified Option with
                           respect to which the Limited SAR is exercised over
                           (B) the Exercise Price of those Common Shares under
                           the Nonqualified Option,

                  (ii)     the excess of (A) the highest gross price (before
                           brokerage commissions and soliciting dealers' fees)
                           paid or to be paid for a Common Share (whether in
                           cash or in property and whether by way of exchange,
                           conversion, distribution upon liquidation, or
                           otherwise) in connection with any Change of Control
                           multiplied by the number of Common Shares subject to
                           the Nonqualified Option with respect to which the
                           Limited SAR is exercised over (B) the Exercise Price
                           of those Common Shares under the Nonqualified Option,
                           or

                  (iii)    the excess of (A) the highest Fair Market Value of
                           the Common Shares subject to the Nonqualified Option
                           with respect to which the Limited SAR is exercised on
                           any one day during the period beginning on the
                           sixtieth day prior to the date on which the Limited
                           SAR is exercised multiplied by the number of Common
                           Shares subject to the Nonqualified Option with
                           respect to which the Limited SAR is exercised over
                           (B) the Exercise Price of those Common Shares under
                           the Nonqualified Option.

         2.16     NONQUALIFIED OPTION. The term "Nonqualified Option" shall mean
an Option intended by the Committee not to qualify as an "incentive stock
option" under Section 422 of the Internal Revenue Code of 1986, as amended.

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         2.17     OPTION. The term "Option," (a) when used otherwise than in
connection with the term Stock Appreciation Right or Limited Stock Appreciation
Right, shall mean an Award entitling the holder thereof to purchase a specified
number of Common Shares at a specified price during a specified period of time,
and (b) when used in connection with the term Stock Appreciation Right or
Limited Stock Appreciation Right, shall mean (i) any such Award or (ii) any
award under any other plan maintained or assumed by the Corporation entitling
the holder thereof to purchase a specified number of Common Shares at a
specified price during a specified period of time.

         2.18     OPTION EXPIRATION DATE. The term "Option Expiration Date" with
respect to any Option shall mean the date selected by the Committee after which,
except as provided in Section 10.4 in the case of the death of the Employee to
whom the option was granted, the Option may not be exercised.

         2.19     PERFORMANCE GOAL. The term "Performance Goal" shall mean a
performance goal specified by the Committee in connection with the potential
grant of Performance Shares and may include, without limitation, goals based
upon cumulative earnings per Common Share, return on investment, return on
shareholders' equity, or achievement of any other goals, whether or not readily
expressed in financial terms, that are related to the performance by the
Corporation, by any Subsidiary, or by any Employee or group of Employees in
connection with services performed by that Employee or those Employees for the
Corporation, a Subsidiary, or any one or more subunits of the Corporation or of
any Subsidiary.

         2.20     PERFORMANCE PERIOD. The term "Performance Period" shall mean
such one or more periods of time, which may be of varying and overlapping
durations, as the Committee may select, over which the attainment of one or more
Performance Goals will be relevant in connection with one or more Awards of
Performance Shares.

         2.21     PERFORMANCE SHARES. The term "Performance Shares" shall mean
an Award denominated in Common Shares and contingent upon attainment of one or
more Performance Goals by the Corporation or a Subsidiary or any subunit of the
Corporation or of any Subsidiary over a Performance Period.

         2.22     PLAN. The term "Plan" shall mean this KeyCorp Amended and
Restated 1991 Equity Compensation Plan as from time to time hereafter amended in
accordance with Section 20.

         2.23     RESTRICTED STOCK. The term "Restricted Stock" shall mean
Common Shares of the Corporation delivered to an Employee pursuant to an Award
subject to such restrictions, conditions and contingencies as the Committee may
provide in the relevant Award Instrument, including (a) the restriction that the
Employee not sell, transfer, otherwise dispose of, or pledge or otherwise
hypothecate the Restricted Stock during the applicable Restriction Period, (b)
the requirement that, subject to the provisions of Section 10, if the Employee's
employment terminates so that the Employee is no longer

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employed by the Corporation or any Subsidiary before the end of the applicable
Restriction Period, the Employee will offer to sell to the Corporation at the
Acquisition Price each Common Share of Restricted Stock held by the Employee at
the Employment Termination Date with respect to which, as of that date, any
restrictions, conditions, or contingencies have not lapsed, and (c) such other
restrictions, conditions, and contingencies, if any, as the Committee may
provide in the Award Instrument with respect to that Restricted Stock.

         2.24     RESTRICTION PERIOD. The term "Restriction Period" with respect
to an Award of Restricted Stock shall mean the period selected by the Committee
and specified in the Award Instrument with respect to that Restricted Stock
during which the Employee may not sell, transfer, otherwise dispose of, or
pledge or otherwise hypothecate that Restricted Stock.

         2.25     RULE 16b-3. Term "Rule 16b-3" shall mean Rule 16b-3 or any
rule promulgated in replacement thereof or in substitution therefor under the
1934 Act.

         2.26     RULE 16b-3 EXEMPTION. The term "Rule 16b-3 Exemption" shall
mean the exemption from Section 16(b) of the 1934 Act that is available under
Rule 16b-3.

         2.27     SECTION 16(b) EMPLOYEE. The term "Section 16(b) Employee"
shall mean an individual who is, or at any time within the preceding six months
was, a director, officer, or 10% shareholder of the Corporation within the
meaning of Section 16(b) of the 1934 Act.

         2.28     STOCK APPRECIATION RIGHT. The term "Stock Appreciation Right
"or "SAR" shall mean an Award granted to an Employee with respect to all or any
part of any Option that entitles the holder thereof to receive from the
Corporation, upon exercise of the SAR and surrender of the related Option, or
any portion of the SAR and the related Option, an amount equal to 100%, or such
lesser percentage as the Committee may determine at the time of the grant of the
Award, of the excess, if any, measured at the time of the exercise of the SAR,
of (a) the Fair Market Value of the Common Shares subject to the Option with
respect to which the SAR is exercised over (b) the Exercise Price of those
Common Shares under the Option.

         2.29     SUBSIDIARY. The term "Subsidiary" shall mean any corporation,
partnership, joint venture, or other business entity in which the Corporation
owns, directly or indirectly, 50 percent or more of the total combined voting
power of all classes of stock (in the case of a corporation) or other ownership
interest (in the case of any entity other than a corporation).

         2.30 TANDEM AWARD. The term "Tandem Award" shall mean any two or more
Awards that are linked by the terms of any such Awards so that the exercise of
one such Award, in whole or in part, requires or will automatically result in
the surrender or cancellation, in whole or in proportionate part, of the other
such Awards.

                                       8

<PAGE>

         2.31     TRANSFEREE. The term "Transferee" shall mean, with respect to
Nonqualified Options only, any person or entity to which an Employee is
permitted by the Committee to transfer or assign all or part of his or her
Options.

         3.       ADMINISTRATION. The Plan shall be administered by the
Committee. No Award may be made under the Plan to any member or alternate member
of the Committee. The Committee shall have authority, subject to the terms of
the Plan, (a) to determine the Employees who are eligible to participate in the
Plan, the type, size, and terms of Awards to be granted to any Employee, the
time or times at which Awards shall be exercisable or at which restrictions,
conditions, and contingencies shall lapse, and the terms and provisions of the
instruments by which Awards shall be evidenced, (b) to establish any other
restrictions, conditions, and contingencies on Awards in addition to those
prescribed by the Plan, (c) to interpret the Plan, and (d) to make all
determinations necessary for the administration of the Plan.

         The construction and interpretation by the Committee of any provision
of the Plan or any Award Instrument delivered pursuant to the Plan and any
determination by the Committee pursuant to any provision of the Plan or any
Award Instrument shall be final and conclusive. No member or alternate member of
the Committee shall be liable for any such action or determination made in good
faith.

         The Committee may act only by a majority of its members. Any
determination of the Committee may be made, without a meeting, by a writing or
writings signed by all of the members of the Committee. In addition, the
Committee may authorize any one or more of their number or any officer of the
Corporation to execute and deliver documents on behalf of the Committee and the
Committee may delegate to one or more employees, agents, or officers of the
Corporation, or to one or more third party consultants, accountants, lawyers, or
other advisors, such ministerial duties related to the operation of the Plan as
it may deem appropriate.

         4.       ELIGIBILITY. Awards may be granted to Employees of the
Corporation or any Subsidiary selected by the Committee in its sole discretion.
The granting of any Award to an Employee shall not entitle that Employee to, nor
disqualify the Employee from, participation in any other grant of an Award. The
maximum number of Common Shares with respect to which any Employee may receive
Awards during any calendar year shall be the lesser of 400,000 Common Shares or
..2% of the outstanding Common Shares of the Corporation on the date such award
was made, which maximum number shall be subject to adjustment as provided in
Section 13 of the Plan.

         5.       STOCK SUBJECT TO THE PLAN. The stock that may be issued and
distributed to Employees in connection with Awards granted under the Plan shall
be Common Shares and may be authorized and unissued Common Shares, treasury
Common Shares, or Common Shares acquired on the open market specifically for
distribution under the Plan, as the Board of Directors may from time to time
determine.

                                       9

<PAGE>

         Subject to adjustment as provided in Section 13, the number of Common
Shares available for grant of Awards under the Plan shall be determined from
time to time as follows: (a) on the date of the 1994 Annual Meeting of
Shareholders of the Corporation (at which meeting an amendment and restatement
of the Plan was submitted for approval of the shareholders of the Corporation),
the number of Common Shares available for grant of Awards under the Plan shall
equal two percent of the total number of Common Shares outstanding on March 31,
1994, and (b) on January 2, 1995 and on each January 2 occurring thereafter
through January 2, 2009, the number of Common Shares available for grant of
Awards under the Plan shall be increased by adding to the number of Common
Shares then available for grant of Awards under the Plan, the number of Common
Shares of the Corporation that, when added to the number of Common Shares that
otherwise remain available for grant of additional Awards under the Plan on that
January 2, equals two percent of the total number of Common Shares of the
Corporation outstanding on December 31st of the next proceeding year.

         The number of Common Shares remaining available for grants of
additional Awards under the Plan at any particular time during a calendar year
shall be reduced, upon the granting thereafter of any Award under the Plan, by
the full number of Common Shares subject to that Award except that, in the case
of any particular Tandem Award, the number of Common Shares counted as being
subject to such Tandem Award shall be the maximum number of Common Shares with
respect to which the Employee may receive value under such Tandem Award. If any
Award for any reason expires or is terminated, in whole or in part, without the
receipt by an Employee of Common Shares (or the equivalent thereof in cash or
other property), the Common Shares subject to that part of the Award that has so
expired or terminated shall again be available for the future grant of Awards
under the Plan.

         Notwithstanding any other provision of the Plan, but subject to
adjustment under Section 13, (a) the maximum number of Common Shares that may be
issued under the Plan pursuant to Incentive Stock Options shall be 9,600,000
Common Shares, and (b) the maximum number of Common Shares that may be issued
under the Plan as Restricted Stock during any calendar year shall be that number
of Common Shares that is equal to five percent of the total number of Common
Shares available for grant of Awards under the Plan as of January 2 of that
calendar year.

         6.       STOCK OPTIONS.

         6.1      TYPE AND DATE OF GRANT OF OPTIONS.

         (a)      The Award Instrument pursuant to which any Incentive Stock
                  Option is granted shall specify that the Option granted
                  thereby shall be treated as an Incentive Stock Option. The
                  Award Instrument pursuant to which any Nonqualified Option is
                  granted shall specify that the Option granted thereby shall
                  not be treated as an Incentive Stock Option.

                                       10

<PAGE>

         (b)      The day on which the Committee authorizes the grant of an
                  Incentive Stock Option shall be the date on which that Option
                  is granted. No Incentive Stock Option may be granted on any
                  date after the tenth anniversary of the date of adoption, on
                  March 17, 1994, by the Board of Directors of the Corporation,
                  of the Plan as amended and restated.

         (c)      The day on which the Committee authorizes the grant of a
                  Nonqualified Option shall be considered the date on which that
                  Option is granted, unless the Committee specifies a later
                  date.

         6.2      EXERCISE PRICE. The Exercise Price under any Option shall be
not less than the Fair Market Value of the Common Shares subject to the Option
on the date the Option is granted.

         6.3 OPTION EXPIRATION DATE. The Option Expiration Date under any
Incentive Stock Option shall be not later than ten years from the date on which
the Option is granted. The Option Expiration Date under any Nonqualified Option
shall not be later than ten years and one month from the date on which the
Option is granted.

         6.4      EXERCISE OF OPTIONS.

         (a)      Except as otherwise provided in Section 10, an Option may be
                  exercised only while the Employee to whom the Option was
                  granted is in the employ of the Corporation or of a
                  Subsidiary. Subject to this requirement, each Option shall
                  become exercisable in one or more installments at the time or
                  times provided in the Award Instrument evidencing the Option.
                  Once any portion of an Option becomes exercisable, that
                  portion shall remain exercisable until expiration or
                  termination of the Option. An Employee to whom an Option is
                  granted or, with respect to Nonqualified Options, the
                  Employee's Transferee may exercise the Option from time to
                  time, in whole or in part, up to the total number of Common
                  Shares with respect to which the Option is then exercisable,
                  except that no fraction of a Common Share may be purchased
                  upon the exercise of any Option.

         (b)      An Employee or, with respect to Nonqualified Options, any
                  Transferee electing to exercise an Option shall deliver to the
                  Corporation (i) the Exercise Price payable in accordance with
                  Section 6.5 and (ii) written notice of the election that
                  states the number of whole Common Shares with respect to which
                  the Employee is exercising the Option.

                                       11

<PAGE>

         6.5      PAYMENT FOR COMMON SHARES. Upon exercise of an Option by an
Employee or, with respect to Nonqualified Options, any Transferee, the Exercise
Price shall be payable by the Employee or Transferee in cash or in such other
form of consideration as the Committee determines may be accepted, including
without limitation, securities or other property, or any combination of cash,
securities or other property, or by delivery by the Employee or Transferee (with
the written notice of election to exercise) of irrevocable instructions to a
broker registered under the 1934 Act promptly to deliver to the Corporation the
amount of sale or loan proceeds to pay the Exercise Price. The Committee, in its
sole discretion, may grant to an Employee or, with respect to Nonqualified
Options, any Transferee the right to transfer Common Shares acquired upon the
exercise of a part of an Option in payment of the Exercise Price payable upon
immediate exercise of a further part of the Option.

         6.6      CONVERSION OF INCENTIVE STOCK OPTIONS. The Committee may at
any time in its sole discretion take such actions as may be necessary to convert
any outstanding Incentive Stock Option (or any installments or portions of
installments thereof) into a Nonqualified Option with or without the consent of
the Employee to whom that Incentive Stock Option was granted and whether or not
that Employee is an Employee at the time of the conversion.

         7.       STOCK APPRECIATION RIGHTS AND LIMITED STOCK APPRECIATION
RIGHTS.

         7.1      GRANT OF SARs AND LIMITED SARs. An SAR may be granted only in
connection with an Option. An SAR granted in connection with an Incentive Stock
Option may be granted only when the Incentive Stock Option is granted. An SAR
granted in connection with a Nonqualified Option may be granted either when the
related Nonqualified Option is granted or at any time thereafter including, in
the case of any Nonqualified Option resulting from the conversion of an
Incentive Stock Option, simultaneously with or after the conversion. Similarly,
a Limited SAR may be granted only in connection with an Option. A Limited SAR
granted in connection with an Incentive Stock Option may be granted only when
the Incentive Stock Option is granted. A Limited SAR granted in connection with
a Nonqualified Option may be granted either when the related Nonqualified Option
is granted or at any time thereafter including, in the case of any Nonqualified
Option resulting from the conversion of an Incentive Stock Option,
simultaneously with or after the conversion.

         7.2      EXERCISE OF SARs AND LIMITED SARs.

         (a)      An Employee electing to exercise an SAR or a Limited SAR shall
                  deliver written notice to the Corporation of the election
                  identifying the SAR or Limited SAR and the related Option with
                  respect to which the SAR or Limited SAR was granted to the
                  Employee and specifying the number of whole Common Shares with
                  respect to which the Employee is exercising the SAR or Limited
                  SAR. Upon exercise of the SAR or Limited SAR, the related
                  Option shall be

                                       12

<PAGE>

                  deemed to be surrendered to the extent that the SAR or Limited
                  SAR is exercised.

         (b)      SARs and Limited SARs may be exercised only (i) after the
                  expiration of six months from the date of grant of the SAR or
                  Limited SAR, (ii) on a date when the SAR or Limited SAR is "in
                  the money" (i.e., when there would be positive consideration
                  received upon exercise of the SAR or Limited SAR), (iii) at a
                  time and to the same extent as the related Option is
                  exercisable, (iv) unless otherwise provided in the relevant
                  Award Instrument, by surrender to the Corporation,
                  unexercised, of the related Option or any applicable portion
                  thereof, and (v) in compliance with all restrictions set forth
                  in or specified by the Committee pursuant to Section 7.2(c)
                  (in the case of SARs) or Section 7.2(d) (in the case of
                  Limited SARs).

         (c)      The Committee may specify in the Award Instrument pursuant to
                  which any SAR is granted waiting periods and restrictions on
                  permissible exercise periods in addition to the restrictions
                  on exercise set forth in Section 7.2(b), including, without
                  limitation, any restriction necessary to make applicable the
                  Rule 16b-3 Exemption.

         7.3      PAYMENT FOR SARs AND LIMITED SARs. The amount payable upon
exercise of an SAR or Limited SAR may be paid by the Corporation in cash, or, if
the Committee shall determine in its sole discretion, in whole Common Shares
(taken at their Fair Market Value at the time of exercise of the SAR or Limited
SAR) or in a combination of cash and whole Common Shares; provided, however,
that in no event shall the total number of Common Shares that may be paid to an
Employee pursuant to the exercise of an SAR or Limited SAR exceed the total
number of Common Shares subject to the related Option.

         7.4      TERMINATION, AMENDMENT, OR SUSPENSION OF SARs AND LIMITED
SARs. SARs and Limited SARs shall terminate and may no longer by exercised upon
the first to occur of (a) exercise or termination of the related Option, (b) any
termination date specified by the Committee at the time of grant of the SAR or
Limited SAR, or (c) the transfer by the Employee of the related Option. In
addition, the Committee may in its sole discretion at any time before the
occurrence of a Change of Control amend, suspend, or terminate any SAR or
Limited SAR theretofore granted under the Plan without the holder's consent;
provided that, in the case of amendment, no provision of the SAR or Limited SAR,
as amended, shall be in conflict with any provision of the Plan.

                                       13

<PAGE>

         8.       RESTRICTED STOCK.

         8.1      ADDITIONAL CONDITIONS ON RESTRICTED STOCK. In addition to the
restrictions on disposition of Restricted Stock during the Restriction Period
and the requirement to offer Restricted Stock to the Corporation if the
Employee's employment terminates during the Restriction Period, the Committee
may provide in the Award Instrument with respect to any Award of Restricted
Stock other restrictions, conditions, and contingencies, which other
restrictions, conditions, and contingencies, if any, may relate to, in addition
to such other matters as the Committee may deem appropriate, the Employee's
personal performance, corporate performance, or the performance of any subunit
of the Corporation or any Subsidiary, in each case measured in such manner as
may be specified by the Committee. The Committee may impose different
restrictions, conditions, and contingencies on separate Awards of Restricted
Stock granted to different Employees, whether at the same or different times,
and on separate Awards of Restricted Stock granted to the same Employee, whether
at the same or different times. The Committee may specify a single Restriction
Period for all of the Restricted Stock subject to any particular Award
Instrument or may specify multiple Restriction Periods so that the restrictions
with respect to the Restricted Stock subject to the Award will expire in stages
according to a schedule specified by the Committee and set forth in the Award
Instrument; provided, however, that no Restriction Period with respect to any
Restricted Stock shall end earlier than one year after the date on which that
Restricted Stock is granted.

         8.2      PAYMENT FOR RESTRICTED STOCK. Each Employee to whom an Award
of Restricted Stock is made shall pay the Acquisition Price with respect to that
Restricted Stock to the Corporation not later than 30 days after the delivery to
the Employee of the Award Instrument with respect to that Restricted Stock. If
any Employee fails to pay the Acquisition Price with respect to any Award of
Restricted Stock within that 30 day period, the Employee's right under that
Award shall be forfeited.

         8.3      RIGHTS AS A SHAREHOLDER. Upon payment by an Employee in full
of the Acquisition Price for Restricted Stock under an Award, the Employee shall
have all of the rights of a shareholder with respect to the Restricted Stock,
including voting and dividend rights, subject only to such restrictions and
requirements referred to in Section 8.1 as may be incorporated in the Award
Instrument with respect to that Restricted Stock.

         9.       PERFORMANCE SHARES.

                  9.1      DISCRETION OF COMMITTEE WITH RESPECT TO PERFORMANCE
SHARES. The Committee shall have full discretion to select the Employees to whom
Awards of Performance Shares are made, the number of Performance Shares to be
granted to any Employee so selected, the kind and level of the Performance Goals
and whether those Performance Goals are to apply to the Corporation, a
Subsidiary, or any one or more subunits of the Corporation or of any Subsidiary,
and the dates on which each

                                       14

<PAGE>

Performance Period shall begin and end, and to determine the form and provisions
of the Award Instrument to be used in connection with any Award of Performance
Shares.

         9.2      CONDITIONS TO PAYMENT FOR PERFORMANCE SHARES.

         (a)      Unless otherwise provided in the relevant Award Instrument, an
                  Employee must be employed by the Corporation or a Subsidiary
                  on the last day of a Performance Period to be entitled to
                  payment for any Performance Shares.

         (b)      The Committee may establish, from time to time, one or more
                  formulas to be applied against the Performance Goals to
                  determine whether all, some portion but less than all, or none
                  of the Performance Shares granted with respect to a
                  Performance Period are treated as earned pursuant to any
                  Award. An Employee will be entitled to receive payments with
                  respect to any Performance Shares only to the extent that
                  those Performance Shares are treated as earned under one or
                  more such formulas.

         9.3      PAYMENT FOR PERFORMANCE SHARES. The Corporation shall pay each
Employee who is entitled to payment for Performance Shares earned with respect
to any Performance Period an amount for those Performance Shares (a) in cash
(based upon the per share Fair Market Value of Common Shares on the last day of
the Performance Period), (b) in Common Shares (one Common Share for each
Performance Share earned), (c) in Restricted Stock (one Common Share of
Restricted Stock for each Performance Share earned), or (d) any combination of
the foregoing, in such proportions as the Committee may determine. Restricted
Stock issued by the Corporation in payment of Performance Shares shall be
subject to all the provisions of Section 8.

         10.      TERMINATION OF EMPLOYMENT. After an Employee's Employment
Termination Date, the rules set forth in this Section 10 shall apply. All
factual determinations with respect to the termination of an Employee's
employment that may be relevant under this Section 10 shall be made by the
Committee in its sole discretion.

         10.1     TERMINATION OTHER THAN UPON DEATH, DISABILITY, OR CERTAIN
RETIREMENTS. Upon any termination of an Employee's employment for any reason
other than the Employee's retirement (under any retirement plan of the
Corporation or of a Subsidiary) as provided in Section 10.2, disability as
provided on Section 10.3, or death as provided in Section 10.4:

         (a)      Unless otherwise provided in the relevant Award Instrument,
                  the Employee or, with respect to Nonqualified Options, any
                  Transferee shall have the right (i) during the period ending
                  six months after the Employment Termination Date, but not
                  later than the Option Expiration Date, to exercise any
                  Nonqualified Options and related

                                       15

<PAGE>

                  SARs that were outstanding on the Employment Termination Date,
                  if and to the same extent as those Options and SARs were
                  exercisable by the Employee or Transferee (as the case may be)
                  on the Employment Termination Date, and (ii) during the period
                  ending three months after the Employment Termination Date, but
                  not later that the Option Expiration Date, to exercise any
                  Incentive Stock Options and related SARs that were outstanding
                  on the Employment Termination Date, if and to the same extent
                  as those Options and SARs were exercisable by the Employee on
                  the Employment Termination Date. Notwithstanding the preceding
                  sentence, if within two years after a Change of Control an
                  Employee's Employment Termination Date occurs other than as a
                  result of a Voluntary Resignation, unless otherwise provided
                  in the relevant Award Instrument, the Employee or, with
                  respect to Nonqualified Options, any Transferee shall have the
                  right, during the Extended Period, but not later than the
                  Option Expiration Date, to exercise any Options and related
                  SARs that were outstanding on the Employment Termination Date,
                  if and to the same extent as those Options and SARs were
                  exercisable by the Employee or Transferee (as the case may be)
                  on the Employment Termination Date (even though, in the case
                  of Incentive Stock Options, exercise of those Options more
                  than three months after the Employment Termination Date may
                  cause the Option to fail to qualify for Incentive Stock Option
                  treatment under the Internal Revenue Code of 1986, as
                  amended). As used in the immediately preceding sentence, the
                  term "Extended Period" means the longer of the period that the
                  Option or SAR would otherwise be exercisable in the absence of
                  the immediately preceding sentence or the period ending with
                  the second anniversary date of the Change of Control last
                  occurring before the Employment Termination Date and the term
                  "Voluntary Resignation" means that the Employee shall have
                  terminated his or her employment with the Corporation and its
                  Subsidiaries by voluntarily resigning at his or her own
                  instance without having been requested to so resign by the
                  Corporation or its Subsidiaries except that any resignation by
                  the Employee will not be deemed to be a Voluntary Resignation
                  if, after the Change of Control, the Employee's base salary
                  was reduced or the Employee was required to relocate his or
                  her principal place of employment more than 35 miles,

         (b)      Unless otherwise provided in the relevant Award Instrument,
                  the Employee shall offer for resale at the Acquisition Price
                  to the Corporation each Common Share of Restricted Stock held
                  by the Employee at the Employment Termination Date with
                  respect to

                                       16

<PAGE>

                  which, as of that date, any restrictions, conditions, or
                  contingencies have not lapsed, and

         (c)      Unless otherwise provided in the relevant Award Instrument,
                  the Employee shall forfeit each Performance Share with respect
                  to which, as of that date, any restrictions, conditions, or
                  contingencies have not lapsed.

         10.2     TERMINATION DUE TO CERTAIN RETIREMENTS. Upon any termination
of an Employee's employment with the Corporation or any Subsidiary under
circumstances entitling the Employee to immediate payment of normal retirement
or early retirement benefits under any retirement plan of the Corporation or of
a Subsidiary (whether the Employee elects to commence or defer receipt of such
payment):

         (a)      Unless otherwise provided in the relevant Award Instrument,
                  the Employee or, with respect to Nonqualified Options, any
                  Transferee shall have the right (i) to exercise, from time to
                  time during the period ending three years (two years if the
                  Option was granted prior to January 1, 2002) after the
                  Employment Termination Date, but not later than the Option
                  Expiration Date, any Nonqualified Options and related SARs
                  that were outstanding on the Employment Termination Date, if
                  and to the same extent as those Options and SARs were
                  exercisable by the Employee or Transferee (as the case may be)
                  on the Employment Termination Date, and (ii) to exercise, from
                  time to time during the period ending three years (two years
                  if the Option was granted prior to January 1, 2002) after the
                  Employment Termination Date, but no later than the Option
                  Expiration Date, any Incentive Stock Options and related SARs
                  that were outstanding on the Employment Termination Date, if
                  and to the same extent as those Options and SARs were
                  exercisable by the Employee on the Employment Termination Date
                  (even though exercise of the Incentive Stock Option more than
                  three months after the Employment Termination Date may cause
                  the Option to fail to qualify for Incentive Stock Option
                  treatment under the Internal Revenue Code of 1986, as
                  amended),

         (b)      The relevant Award Instrument may provide that the Employee
                  or, with respect to Nonqualified Options, any Transferee will
                  have the right to exercise, from time to time until not later
                  than the Option Expiration Date, Nonqualified Stock Options
                  and SARs and Incentive Stock Options and SARs to the extent
                  such Options and SARs become exercisable by their terms prior
                  to the Option Expiration Date (or such earlier date as
                  specified in the relevant Award Instrument), notwithstanding
                  the fact that such Options and SARs were not exercisable in
                  whole or in part (whether because a

                                       17

<PAGE>

                  condition to exercise had not yet occurred or a specified time
                  period had not yet elapsed or otherwise) on the Employment
                  Termination Date,

         (c)      Unless otherwise provided in the relevant Award Instrument,
                  the Employee shall offer for resale at the Acquisition Price
                  to the Corporation each Common Share of Restricted Stock held
                  by the Employee at the Employment Termination Date with
                  respect to which, as of that date, any restrictions,
                  conditions, or contingencies have not lapsed, and

         (d)      Unless otherwise provided in the relevant Award Instrument,
                  the Employee shall forfeit each Performance Share with respect
                  to which, as of that date, any restrictions, conditions, or
                  contingencies have not lapsed.

         10.3     TERMINATION DUE TO DISABILITY. Upon any termination of an
Employee's employment due to disability:

         (a)      Unless otherwise provided in the relevant Award Instrument,
                  the Employee, the Employee's attorney in fact or legal
                  guardian or, with respect to Nonqualified Options, any
                  Transferee shall have the right (i) to exercise, from time to
                  time during the period ending three years (two years if the
                  Option was granted prior to January 1, 2002) after the
                  Employment Termination Date, but not later than the Option
                  Expiration Date, any Nonqualified Options and related SARs
                  that were outstanding on the Employment Termination Date, if
                  and to the same extent those Options and SARs were exercisable
                  by the Employee or Transferee (as the case may be) on the
                  Employment Termination Date, and (ii) to exercise, from time
                  to time during the period ending three years (two years if the
                  Option was granted prior to January 1, 2002) after the
                  Employment Termination Date, but no later than the Option
                  Expiration Date, any Incentive Stock Options and related SARs
                  that were outstanding on the employment Termination Date, if
                  and to the same extent as those Options and SARs were
                  exercisable by the Employee on the Employment Termination Date
                  (even though exercise of the Incentive Stock Option more than
                  one year after the Employment Termination Date may cause the
                  Option to fail to qualify for Incentive Stock Option treatment
                  under the Internal Revenue Code of 1986, as amended),

         (b)      Unless otherwise provided in the relevant Award Instrument,
                  the Employee shall offer for resale at the Acquisition Price
                  to the Corporation each Common Share of Restricted Stock held
                  by the

                                       18

<PAGE>

                  Employee at the Employment Termination Date with respect to
                  which, as of that date, any restrictions, conditions, or
                  contingencies have not lapsed, and

         (c)      Unless otherwise provided in the relevant Award Instrument,
                  the Employee shall forfeit each Performance Share with respect
                  to which, as of that date, any restrictions, conditions, or
                  contingencies have not lapsed.

         10.4.    DEATH OF AN EMPLOYEE. Upon the death of an Employee while
employed by the Corporation or any Subsidiary or within any of the periods
referred to in any Section 10.1, 10.2, or 10.3 during which any particular
Option or SAR remains potentially exercisable:

         (a)      Unless otherwise provided in the relevant Award Instrument, if
                  the Option Expiration Date of any Nonqualified Option that had
                  not expired before the Employee's death would otherwise expire
                  before the first anniversary of the Employee's death, that
                  Option Expiration Date shall automatically be extended to the
                  first anniversary of the Employee's death or such other date
                  as provided in the relevant Award Instrument,

         (b)      Unless otherwise provided in the relevant Award Instrument,
                  the Employee's executor or administrator, the person or
                  persons to whom the Employee's rights under any Option or SAR
                  are transferred by will or the laws of descent and
                  distribution or, with respect to Nonqualified Options, any
                  Transferee shall have the right to exercise, from time to time
                  during the period ending three years (two years if the Option
                  was granted prior to January 1, 2002) after the date of the
                  Employee's death, but not later than the Option Expiration
                  Date, any Options and related SARs that were outstanding on
                  the date of the Employee's death, if and to the same extent as
                  those Options and SARs were exercisable by the Employee or
                  Transferee (as the case may be) on the date of the Employee's
                  death,

         (c)      Unless otherwise provided in the relevant Award Instrument,
                  the Employee shall offer for resale at the Acquisition Price
                  to the Corporation each Common Share of Restricted Stock held
                  by the Employee at the Employment Termination Date with
                  respect to which, as of that date, any restrictions,
                  conditions, or contingencies have not lapsed, and

         (d)      Unless otherwise provided in the relevant Award Instrument,
                  the Employee shall forfeit each Performance Share with respect
                  to

                                       19

<PAGE>

                  which, as of that date, any restrictions, conditions, or
                  contingencies have not lapsed.

         11.      ACCELERATION UPON CHANGE OF CONTROL. Unless otherwise
specified in the relevant Award Instrument, upon the occurrence of a Change of
Control of the Corporation, each Award theretofore granted to any Employee that
then remains outstanding shall be automatically treated as follows: (a) any
outstanding Option shall become immediately exercisable in full, (b) SARs and
Limited SARs related to any such Options shall also become immediately
exercisable in full, (c) the Restriction Period with respect to all outstanding
Awards of Restricted Stock shall immediately terminate, and (d) the
restrictions, conditions, or contingencies on any Performance Shares shall be
modified in such manner as the Committee may specify to give the Employee the
benefit of those Performance Shares through the date of Change of Control.

         12.      ASSIGNABILITY. Nonqualified Options may not be assigned or
transferred (other than by will or by the laws of descent and distribution)
unless the Committee, in its sole discretion, determines to allow such
assignment or transfer and, if the Committee determines to allow any such
assignment or transfer, the Transferee shall have the power to exercise such
Nonqualified Option in accordance with the terms of the Award and the provisions
of this Plan. No Incentive Stock Option, SAR, Limited SAR, Restricted Stock
during the Restriction Period, or Performance Share may be transferred other
than by will or by the laws of descent and distribution. During an Employee's
lifetime, only the Employee (or in the case of incapacity of an Employee, the
Employee's attorney in fact or legal guardian) may exercise any Incentive Stock
Option, SAR, Limited SAR, Restricted Stock during the Restriction Period, or
Performance Share requiring or permitting exercise.

         13.      ADJUSTMENT UPON CHANGES IN COMMON SHARES. Automatically and
without Committee action, in the event of any stock dividend, stock split, or
share combination of the Common Shares, or by appropriate Committee action in
the event of any reclassification, recapitalization, merger, consolidation,
other form of business combination, liquidation, or dissolution involving the
Corporation or any spin-off or other distribution to shareholders of the
Corporation (other than normal cash dividends), appropriate adjustments to (a)
the maximum number of Common Shares that may be issued under the Plan pursuant
to Section 5, the maximum number of Common Shares that may be issued under the
Plan pursuant to Incentive Stock Options as provided in Section 5, and the
maximum number of Common Shares with respect to which any Employee may receive
Awards during any calendar year as provided in Section 4, and (b) the number and
kind of shares subject to, the price per share under, and the terms and
conditions of each then outstanding Award shall be made to the extent necessary
and in such manner that the benefits of Employees under all then outstanding
Awards shall be maintained substantially as before the occurrence of such event.
Any such adjustment shall be conclusive and binding for all purposes of the Plan
and shall be effective, in the event of any stock dividend, stock split, or
share combination, as of the date of such stock

                                       20

<PAGE>

dividend, stock split, or share combination, and in all other cases, as of such
date as the Committee may determine.

         14.      PURCHASE FOR INVESTMENT. Each person acquiring Common Shares
pursuant to any Award may be required by the Corporation to furnish a
representation that he or she is acquiring the Common Shares so acquired as an
investment and not with a view to distribution thereof if the Corporation, in
its sole discretion, determines that such representation is required to insure
that a resale or other disposition of the Common Shares would not involve a
violation of the Securities Act of 1933, as amended, or of applicable blue sky
laws. Any investment representation so furnished shall no longer be applicable
at any time such representation is no longer necessary for such purposes.

         15.      WITHHOLDING OF TAXES. The Corporation will withhold from any
payments of cash made pursuant to the Plan such amount as is necessary to
satisfy all applicable federal, state, and local withholding tax obligations.
The Committee may, in its discretion and subject to such rules as the Committee
may adopt from time to time, permit or require an Employee (or other person
exercising an Option with respect to withholding taxes upon exercise of such
Option) to satisfy, in whole or in part, any withholding tax obligation that may
arise in connection with the grant of an Award, the lapse of any restrictions
with respect to an Award, the acquisition of Common Shares pursuant to any
Award, or the disposition of any Common Shares received pursuant to any Award by
having the Corporation hold back some portion of the Common Shares that would
otherwise be delivered pursuant to the Award or by delivering to the Corporation
an amount equal to the withholding tax obligation arising with respect to such
grant, lapse, acquisition, or disposition in (a) cash, (b) Common Shares, or (c)
such combination of cash and Common Shares as the Committee may determine. The
Fair Market Value of the Common Shares to be so held back by the Company or
delivered by the Employee shall be determined as of the date on which the
obligation to withhold first arose.

         16.      HARMFUL ACTIVITY. If an Employee shall engage in any "harmful
activity" prior to or within six months after termination of employment with
Key, then any Profits realized upon the exercise of any Covered Option on or
after one year prior to the termination of employment with Key shall inure to
the Corporation. The aforementioned restriction shall not apply in the event
that employment with Key terminates within two years after a Change of Control
of the Corporation if any of the following have occurred: a relocation of an
Employee's principal place of employment more than 35 miles from an Employee's
principal place of employment immediately prior to the Change of Control, a
reduction in an Employee's base salary after a Change of Control, or termination
of employment under circumstances in which an Employee is entitled to severance
benefits or salary continuation or similar benefits under a change of control
agreement, employment agreement, or severance or separation pay plan. If any
Profits realized upon the exercise of any Covered Option inure to the benefit of
the Corporation in accordance with the first sentence of this paragraph, an
Employee shall pay all such Profits to the Corporation within 30 days after
first engaging in any harmful activity and all unexercised Covered Options shall
immediately be forfeited and canceled. Consistent

                                       21

<PAGE>

with the provisions of Section 3 of the Plan, the determination by the Committee
as to whether an Employee engaged in "harmful activity" prior to or within six
months after termination of employment with Key shall be final and conclusive.

A "harmful activity" shall have occurred if an Employee shall do any one or more
of the following:

                  a. Use, publish, sell, trade or otherwise disclose Non-Public
         Information of the Key unless such prohibited activity was inadvertent,
         done in good faith and did not cause significant harm to Key.

                  b. After notice from the Corporation, fail to return to Key
         any document, data, or thing in an Employee's possession or to which an
         Employee has access that may involve Non-Public Information of Key.

                  c. After notice from the Corporation, fail to assign to Key
         all right, title, and interest in and to any confidential or
         non-confidential Intellectual Property which an Employee created, in
         whole or in part, during employment with Key, including, without
         limitation, copyrights, trademarks, service marks, and patents in or to
         (or associated with) such Intellectual Property.

                  d. After notice from the Corporation, fail to agree to do any
         acts and sign any document reasonably requested by Key to assign and
         convey all right, title, and interest in and to any confidential or
         non-confidential Intellectual Property which an Employee created, in
         whole or in part, during employment with Key, including, without
         limitation, the signing of patent applications and assignments thereof.

                  e. Upon an Employee's own behalf or upon behalf of any other
         person or entity that competes or plans to compete with Key, solicit or
         entice for employment or hire any Employee of Key.

                  f. Upon an Employee's own behalf or upon behalf of any other
         person or entity that competes or plans to compete with Key, call upon,
         solicit, or do business with (other than business which does not
         compete with any business conducted by Key) any customer of Key an
         Employee called upon, solicited, interacted with, or became acquainted
         with, or learned of through access to information (whether or not such
         information is or was non-public) while employed at Key unless such
         prohibited activity was inadvertent, done in good faith, and did not
         involve a customer whom an Employee should have reasonably known was a
         customer of Key.

                  g. Upon an Employee's own behalf or upon behalf of any other
         person or entity that competes or plans to compete with Key, engage in
         any business activity in competition with Key in the same or a closely
         related activity that an Employee

                                       22

<PAGE>

         was engaged in for Key during the one year period prior to the
         termination of employment.

                  For purposes of this Section 16:

                  "Covered Option" means any Option granted on or after January
                  1, 2001 unless the granting resolution expressly excludes the
                  Option from the provisions of this Section 16.

                  "Intellectual Property" shall mean any invention, idea,
                  product, method of doing business, market or business plan,
                  process, program, software, formula, method, work of
                  authorship, or other information, or thing.

                  "Key" shall mean the Corporation and its Subsidiaries
                  collectively.

                  "Non-Public Information" shall mean, but is not limited to,
                  trade secrets, confidential processes, programs, software,
                  formulas, methods, business information or plans, financial
                  information, and listings of names (e.g., employees,
                  customers, and suppliers) that are developed, owned, utilized,
                  or maintained by an employer such as Key, and that of its
                  customers or suppliers, and that are not generally known by
                  the public.

                  "Profit" shall mean, with respect to any Covered Option, the
                  spread between the Fair Market Value of a Common Share on the
                  date of exercise and the exercise price multiplied by the
                  number of shares exercised under the Covered Option.

         17.      AWARDS IN SUBSTITUTION FOR AWARDS GRANTED BY OTHER COMPANIES.
Awards, whether Incentive Stock Options, Nonqualified Options, SARs, Limited
SARs Restricted Stock, or Performance Shares, may be granted under the Plan in
substitution for awards held by employees of a company who become Employees of
the Corporation or a Subsidiary as a result of the merger or consolidation of
the employer company with the Corporation or a Subsidiary, or the acquisition by
the Corporation or a Subsidiary of the assets of the employer company, or the
acquisition by the Corporation or a Subsidiary of stock of the employer company
as a result of which it becomes a Subsidiary. The terms, provisions, and
benefits of the substitute Awards so granted may vary from the terms, provisions
and benefits set forth in or authorized by the Plan to such extent as the
Committee at the time of the grant may deem appropriate to conform, in whole or
in part, to the terms, provisions, and benefits of the awards in substitution
for which they are granted.

                                       23

<PAGE>

         18.      LEGAL REQUIREMENTS. No Awards shall be granted and the
Corporation shall have no obligation to make any payment under the Plan, whether
in Common Shares, cash, or any combination thereof, unless such payment is,
without further action by the Committee, in compliance with all applicable
Federal and state laws and regulations, including, without limitation, the
United States Internal Revenue Code and Federal and state securities laws.

         19.      DURATION AND TERMINATION OF THE PLAN. The Plan shall become
effective and shall be deemed to have been adopted on the date on which it is
approved by the shareholders of the Corporation and shall remain in effect
thereafter until terminated by action of the Board of Directors. No termination
of the Plan shall adversely affect the rights of any Employee with respect to
any Award granted before the effective date of the termination.

         20.      AMENDMENTS. The Board of Directors, or a duly authorized
committee thereof, may alter or amend the Plan from time to time prior to its
termination in any manner the Board of Directors, or such duly authorized
committee, may deem to be in the best interests of the Corporation and its
shareholders, except that no amendment may be made without shareholder approval
if shareholder approval is required under Rule 16b-3 to qualify for the Rule
16b-3 Exemption, is required by any applicable securities law or tax law, or is
required by the rules of any exchange on which the Common Shares of the
Corporation are traded or, if the Common Shares are not listed on an exchange,
by the rules of the registered national securities association through whose
inter-dealer quotation system the Common Shares are quoted. The Committee shall
have the authority to amend these terms and conditions applicable to outstanding
Awards (a) in any case where expressly permitted by the terms of the Plan or of
the relevant Award Instrument or (b) in any other case with the consent of the
Employee to whom the Award was granted. Except as expressly provided in the Plan
or in the Award Instrument evidencing the Award, the Committee may not, without
the consent of the holder of an Award granted under the Plan, amend the terms
and conditions applicable to that Award in a manner adverse to the interests of
the Employee.

         21.      PLAN NONCONTRACTUAL. Nothing herein contained shall be
construed as a commitment to or agreement with any person employed by the
Corporation or a Subsidiary to continue such person's employment with the
Corporation or the Subsidiary, and nothing herein contained shall be construed
as a commitment or agreement on the part of the Corporation or any Subsidiary to
continue the employment or the annual rate of compensation of any such person
for any period. All Employees shall remain subject to discharge to the same
extent as if the Plan had never been put into effect.

         22.      INTEREST OF EMPLOYEES. Any obligation of the Corporation under
the Plan to make any payment at any future date merely constitutes the unsecured
promise of the Corporation to make such payment from its general assets in
accordance with the Plan, and no Employee shall have any interest in, or lien or
prior claim upon, any property of the Corporation or any Subsidiary by reason of
that obligation.

                                       24

<PAGE>

         23.      CLAIMS OF OTHER PERSONS. The provisions of the Plan shall in
no event be construed as giving any person, firm, or corporation any legal or
equitable right against the Corporation or any Subsidiary, their officers,
employees, agents, or directors, except any such rights as are specifically
provided for in the Plan or are hereafter created in accordance with the terms
and provisions of the Plan.

         24.      ABSENCE OF LIABILITY. No member of the Board of Directors of
the Corporation or a Subsidiary, of the Committee, of any other committee of the
Board of Directors, or any officer or Employee of the Corporation or a
Subsidiary shall be liable for any act or action under the Plan, whether of
commission or omission, taken by any other member, or by any officer, agent, or
Employee, or except in circumstances involving his bad faith or willful
misconduct, for anything done or omitted to be done by himself.

         25.      SEVERABILITY. The invalidity or unenforceability of any
particular provision of the Plan shall not affect any other provision hereof,
and the Plan shall be construed in all respects as if such invalid or
unenforceable provision were omitted herefrom.

         26.      GOVERNING LAW. The provisions of the Plan shall be governed
and construed in accordance with the laws of the State of Ohio.

         27.      DURATION AND TERMINATION OF THE PLAN. The Plan shall remain in
effect through June 30, 2012, and shall then terminate, unless terminated at an
earlier date by action of the Board of Directors or a duly authorized Committee
thereof; provided, however, that termination of the Plan shall not affect Awards
granted prior thereto.

         28.      PLAN EFFECTIVE DATE. The Plan, originally named the Society
Corporation 1991 Equity Compensation Plan, was approved by the Corporation's
shareholders at the Annual Meeting of Shareholders held on April 16, 1991 and
became effective on that date. On March 17, 1994, the Corporation's Board of
Directors adopted, subject to shareholder approval, certain amendments to the
Plan, then renamed the KeyCorp Amended and Restated 1991 Equity Compensation
Plan. The shareholders approved these amendments at the Corporation's Annual
Meeting of Shareholders held on May 19, 1994. The Plan was further amended by
action of the Committee on July 17, 1996 to amend the definition of Change of
Control as set forth in Section 2.5 of the Plan, which amendment was effective
as of January 1, 1996. If the Corporation hereafter enters into a transaction
intended to be accounted for as a pooling of interests and the Committee
determines, based on the written advice of the Corporation's independent
accountants, that the July 17, 1996 amendment or the operation thereof would
conflict with or jeopardize the pooling of interests accounting treatment for
such transaction, then the July 17, 1996 amendment shall be inoperative and
shall be treated as if it had never been effected so that the definition of
Change of Control would be as in effect prior to such amendment. The Plan was
further amended and restated as of September 19, 1996, to

                                       25

<PAGE>

provide for the transferability of Options granted hereunder. The Plan was
further amended by action of the Equity Based Compensation Subcommittee of the
Compensation and Organization Committee on May 6, 1998 to amend Section 10.1(a)
of the Plan to extend the option exercise period for terminated employees upon a
change of control in certain circumstances. The amendment to Section 10.1(a)
only applies to Awards and Award Instruments granted or entered into on or after
January 1, 1999. If the Corporation enters into a transaction intended to
qualify as a pooling of interests for accounting purposes prior to January 1,
1999, the amendment to Section 10.1(a) shall become null and void. The
Subcommittee also amended the Plan to delete Section 17 of the Plan and all
cross-references thereto. References in the Plan to specific numbers of Common
Shares have been adjusted pursuant to Section 13 to reflect the two-for-one
split in the Common Shares effective March 6, 1998. With respect to clause (a)
of the last paragraph of Section 5, as of May 6, 1998, Incentive Stock Options
covering 451,823 Common Shares had been theretofore granted and not expired or
terminated unexercised, leaving 9,148,177 Common Shares then available for
future grant of Incentive Stock Options (subject to increase in the event that
outstanding Incentive Stock Options expire or terminate unexercised). The Plan
was further amended by action of the Compensation and Organization Committee on
March 15, 2000 to amend Section 1 of the Plan to clarify that Awards under the
Plan may be made to any Employee of the Corporation. The Plan was amended on
January 17, 2001 to amend Section 6.4(a) to remove the requirement that an
Option will not become exercisable unless an Optionee has been continuously
employed by the Corporation for at least six months from the date of grant. The
Plan was also amended to add a new Section 16 entitled "Harmful Activity" which
states that, if an Optionee engages in a "harmful activity" prior to or within
six months of termination of employment, profits from the exercise of a Covered
Option will inure to the benefit of the Corporation in certain circumstances.
Section 16 does not apply to Options granted prior to January 1, 2001. The Plan
was amended on March 14, 2001 to amend Sections 10.2, 10.3, and 10.4 to extend
the period during which Options are exercisable pursuant to these sections to
three years after retirement, disability, or death. The amendment only applies
to Options granted on or after January 1, 2002. The Plan was amended on November
14, 2001 to amend Section 2.2 to change the consideration required for
Restricted Stock. The Plan was amended on November 21, 2002 to terminate the
Plan on June 30, 2012. The Plan was amended on March 13, 2003 to amend Section 5
to terminate on January 2, 2009 the automatic replenishment of available Common
Shares.

                                       26

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