Document:

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                                                                    EXHIBIT 10.4

                              NET PERCEPTIONS, INC.

                              AMENDED AND RESTATED

                     1999 NON-EMPLOYEE DIRECTOR OPTION PLAN

                        as amended through April 2, 2001

ARTICLE 1. PURPOSE OF THE PLAN

          The Plan is intended to promote the interests of the Corporation by
providing the non-employee members of the Board with the opportunity to acquire
a proprietary interest, or otherwise increase their proprietary interest, in the
Corporation as an incentive for them to remain in the service of the
Corporation.

ARTICLE 2. ADMINISTRATION

          The terms and conditions of each automatic option grant (including the
timing and pricing of each such option grant) shall be determined by the express
terms and conditions of the Plan. The terms and conditions of each discretionary
option grant (including the timing and pricing of each such option grant) shall
be determined by the Board.

ARTICLE 3. STOCK SUBJECT TO THE PLAN

          A. Shares of Common Stock shall be available for issuance under the
Plan and shall be drawn from either the Corporation's authorized but unissued
shares of Common Stock or from reacquired shares of Common Stock, including
shares repurchased by the Corporation on the open market. The number of shares
of Common Stock reserved for issuance over the term of the Plan shall be fixed
at 500,000 shares (which number of shares gives effect to the 2-for-1 stock
split effected in connection with the Corporation's initial public offering).

          B. Should one or more outstanding options under this Plan expire or
terminate for any reason prior to exercise in full, then the shares subject to
the portion of each option not so exercised shall be available for subsequent
option grant under the Plan. In addition, should the exercise price of an
outstanding option under the Plan be paid with shares of Common Stock, then the
number of shares of Common Stock available for issuance under the Plan shall be
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reduced by the net number of shares of Common Stock actually issued to the
holder of such option.

          C. Should any change be made to the Common Stock issuable under the
Plan by reason of any stock split, stock dividend, recapitalization, combination
of shares, exchange of shares or other change affecting the outstanding Common
Stock as a class without the Corporation's receipt of consideration, then
appropriate adjustments shall be made to (i) the maximum number and/or class of
securities issuable under the Plan, (ii) the number and/or class of securities
for which automatic option grants and discretionary option grants are to be
subsequently made to each newly-elected or continuing non-employee Board member
under the Plan, and (iii) the number and/or class of securities and price per
share in effect under each option outstanding under the Plan. The adjustments to
the outstanding options shall be made by the Board in a manner which shall
preclude the enlargement or dilution of rights and benefits under such options
and shall be final, binding and conclusive.

ARTICLE 4. ELIGIBILITY

          The individuals eligible to receive automatic option grants and
discretionary option grants pursuant to the provisions of this Plan shall be
limited to those individuals serving as non-employee Board members, whether
through appointment by the Board or election by the Corporation's stockholders.
A non-employee Board member shall not be eligible to receive the initial
automatic option grant if such individual has previously been in the employ of
the Corporation (or any parent or subsidiary). However, a non-employee Board
member shall be eligible to receive one or more annual automatic option grants
and one or more discretionary option grants, whether or not he or she has
previously been in the employ of the Corporation (or any parent or subsidiary).
Each non-employee Board member eligible to participate in the Plan pursuant to
the foregoing criteria is hereby designated an Eligible Director.

ARTICLE 5. TERMS AND CONDITIONS OF AUTOMATIC OPTION GRANTS AND
DISCRETIONARY OPTION GRANTS

         A. GRANT DATE. Option grants shall be made on the dates specified
below:

         (i)      Each individual who becomes an Eligible Director, whether
                  through election by the Corporation's stockholders or
                  appointment by the Board, shall automatically be granted, at
                  the time of such initial election or appointment, a

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                  non-statutory option to purchase 50,000 shares of Common
                  Stock.

         (ii)     On the date of each Annual Meeting, each Eligible Director who
                  serves on the Board on the meeting date shall automatically be
                  granted a non-statutory option to purchase 15,000 shares of
                  Common Stock. An Eligible Director who resigns effective at an
                  Annual Meeting shall not be eligible to be granted an option
                  at that time.

         (iii)    The Board may, from time to time, approve discretionary grants
                  to Eligible Directors of non-statutory options to purchase
                  Common Stock. Each such grant of a discretionary option shall
                  be evidenced by a Stock Option Agreement between the Optionee
                  and the Corporation and shall be subject to such terms, not
                  inconsistent with the Plan, as the Board may determine.

          There shall be no limit on the number of annual 15,000-share automatic
option grants or discretionary option grants any one Eligible Director may
receive over his or her period of continued Board service.

         B. EXERCISE PRICE. The exercise price per share of Common Stock subject
to each automatic option grant and each discretionary option grant shall be
equal to one hundred percent (100%) of the Fair Market Value per share of Common
Stock on the grant date.

         C. PAYMENT.

         The exercise price shall become immediately due upon exercise of the
option. The entire exercise price shall be payable in cash or cash equivalents
at the time when such shares of Common Stock are purchased. The exercise price
may also be paid in one of the alternative forms specified below:

         (i)      all or any part of the exercise price may be paid by
                  surrendering, or attesting to the ownership of, shares of
                  Common Stock that are already owned by the Optionee. Such
                  shares of Common Stock shall be valued at their Fair Market
                  Value on the date when the option is exercised. The Optionee
                  shall not surrender, or attest to the ownership of, shares of
                  Common Stock in payment of the exercise price if such action
                  would cause the Corporation to recognize compensation expense
                  (or additional compensation expense) with respect to the
                  option for financial reporting purposes; or

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         (ii)     all or any part of the exercise price and any withholding
                  taxes may be paid by delivering (on a form prescribed by the
                  Corporation) an irrevocable direction to a securities broker
                  approved by the Corporation to sell all or part of the shares
                  of Common Stock being acquired upon exercise of the option and
                  to deliver all or part of the sales proceeds to the
                  Corporation; or

         (iii)    all or any part of the exercise price and any withholding
                  taxes may be paid by delivering (on a form prescribed by the
                  Corporation) an irrevocable direction to pledge all or part of
                  the shares of Common Stock being acquired upon exercise of the
                  option to a securities broker or lender approved by the
                  Corporation, as security for a loan, and to deliver all or
                  part of the loan proceeds to the Corporation.

         For purposes of this Section 5.C, the Exercise Date shall be the date
on which written notice of the option exercise is delivered to the Corporation.
Except to the extent the broker sale or broker pledge procedure specified above
is used, payment of the exercise price for the purchased shares must accompany
the exercise notice.

         D. EXERCISABILITY/VESTING. Each 50,000-share automatic grant shall
become exercisable for the option shares in a series of 24 equal monthly
installments measured from the grant date, provided that the option shall become
fully vested immediately prior to the effective date of the adoption by the FASB
of an accounting rule or issuance of an interpretive release which would result
in adverse accounting treatment based on the foregoing vesting schedule. Each
15,000-share automatic grant shall become exercisable for 100% of the option
shares upon the grant date. Each discretionary option grant shall become
exercisable at such time(s) as the Board shall determine.

         E. OPTION TERM. Each automatic option grant and each discretionary
option grant under the Plan shall have a maximum term of ten (10) years measured
from the grant date.

         F. NON-TRANSFERABILITY. During the lifetime of the Optionee, each
automatic option grant and each discretionary option grant shall be exercisable
only by the Optionee and shall not be assignable or transferable by the Optionee
other than a transfer of the option effected by will or by the laws of descent
and distribution following Optionee's death.

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         G. EFFECT OF TERMINATION OF BOARD SERVICE.

         1.       Should the Optionee cease to serve as a Board member for any
                  reason (other than death) while holding one or more automatic
                  option grants or discretionary option grants under the Plan,
                  then such individual shall have a twelve (12)-month period
                  following the date of such cessation of Board service in which
                  to exercise each such option for any or all of the option
                  shares.

         2.       Should the Optionee die while serving as a Board member or
                  within twelve (12) months after cessation of Board service,
                  then any automatic option grant or discretionary option grant
                  held by the Optionee at the time of death may subsequently be
                  exercised, for all of the option shares (less any option
                  shares purchased by the Optionee prior to death), by the
                  personal representative of the Optionee's estate or by the
                  person or persons to whom the option is transferred pursuant
                  to the Optionee's will or in accordance with the laws of
                  descent and distribution. The right to exercise each such
                  option shall lapse upon the expiration of the twelve
                  (12)-month period measured from the date of the Optionee's
                  cessation of service.

         3.       In no event shall any automatic option grant or discretionary
                  option grant under this Plan remain exercisable after the
                  expiration date of the maximum ten (10)-year option term. Upon
                  the expiration of the applicable post-service exercise period
                  under subparagraphs 1 through 2 above or (if earlier) upon the
                  expiration of the maximum ten (10)-year option term, the grant
                  shall terminate and cease to be outstanding for any option
                  shares for which the option was not exercised.

         H. STOCKHOLDER RIGHTS. The holder of an automatic option grant or
discretionary option grant shall have none of the rights of a stockholder with
respect to any shares subject to such option until such individual shall have
exercised the option and paid the exercise price for the purchased shares.

         I. REMAINING TERMS. The remaining terms and conditions of each
automatic option grant and each discretionary option grant shall be as set forth
in the form Stock Option Agreement approved for use under the Plan.

ARTICLE 6. CHANGE IN CONTROL EVENTS

         A. In the event of a Change in Control, each automatic option grant and
each discretionary option grant under the Plan held by an individual who is then
serving as a Board member shall immediately become fully exercisable and vested.
Immediately following the consummation of a Change in Control, each automatic
option grant and each discretionary option grant under the Plan shall terminate

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and cease to be outstanding, except to the extent assumed by the successor
corporation or its parent company.

         B. The automatic option grants and discretionary option grants
outstanding under the Plan shall in no way affect the right of the Corporation
to adjust, reclassify, reorganize or otherwise change its capital or business
structure or to merge, consolidate, dissolve, liquidate or sell or transfer all
or any part of its business or assets.

ARTICLE 7. AMENDMENT OF THE PLAN AND AWARDS

         The Board has complete and exclusive power and authority to amend or
modify the Plan (or any component thereof) in any or all respects whatsoever.
However, no such amendment or modification shall adversely affect rights and
obligations with respect to options at the time outstanding under the Plan,
unless the affected Optionees consent to such amendment. Stockholder approval
shall be obtained to the extent required by applicable law.

ARTICLE 8. TERM OF PLAN

         The Plan shall terminate upon the earlier of (i) February 3, 2009 or
(ii) the date on which all shares available for issuance under the Plan shall
have been issued pursuant to the exercise of the options granted under the Plan.
If the date of termination is determined under clause (i) above, then all option
grants outstanding on such date shall thereafter continue to have force and
effect in accordance with the provisions of the agreements evidencing those
option grants.

ARTICLE 9. USE OF PROCEEDS

         Any cash proceeds received by the Corporation from the sale of shares
pursuant to option grants under the Plan shall be used for general corporate
purposes.

ARTICLE 10. REGULATORY APPROVALS

         A. The implementation of the Plan, the granting of any option under the
Plan and the issuance of Common Stock upon the exercise of the option grants
made hereunder shall be subject to the Corporation's procurement of all
approvals and permits required by regulatory authorities having jurisdiction
over the Plan, the options granted under it, and the Common Stock issued
pursuant to it.

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         B. No shares of Common Stock or other assets shall be issued or
delivered under this Plan unless and until there shall have been compliance with
all applicable requirements of Federal and state securities laws, including the
continued effectiveness of the Form S-8 registration statement for the shares of
Common Stock issuable under the Plan, and all applicable listing requirements of
the Nasdaq National Market or any Stock Exchange on which the Common Stock is
then listed for trading.

ARTICLE 11. NO IMPAIRMENT OF RIGHTS

         Neither the action of the Corporation in establishing the Plan nor any
provision of the Plan shall be construed or interpreted so as to affect
adversely or otherwise impair the right of the Corporation or the stockholders
to remove any individual from the Board at any time in accordance with the
provisions of applicable law.

ARTICLE 12. MISCELLANEOUS PROVISIONS

         A. The right to acquire Common Stock or other assets under the Plan may
not be assigned, encumbered or otherwise transferred by any Optionee.

         B. The provisions of the Plan relating to the exercise of options shall
be governed by the laws of the State of Delaware, as such laws are applied to
contracts entered into and performed in such State.

         C. The provisions of the Plan shall inure to the benefit of, and be
binding upon, the Corporation and its successors or assigns, whether by Change
in Control or otherwise, and the Optionees, the legal representatives of their
respective estates, their respective heirs or legatees and their permitted
assignees.

ARTICLE 13. DEFINITIONS

         ANNUAL MEETING: the annual meeting of the Corporation's stockholders.

         BOARD: the Corporation's Board of Directors.

         CODE: the Internal Revenue Code of 1986, as amended.

         COMMON STOCK: shares of the Corporation's common stock, par value
         $.0001 per share.

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         CORPORATION: Net Perceptions, Inc., a Delaware corporation.

         CHANGE IN CONTROL: a change in ownership or control of the Corporation
effected through any of the following transactions:

                a. the consummation of a merger or consolidation of the
Corporation with or into another entity or any other corporate reorganization,
if more than 50% of the combined voting power of the continuing or surviving
entity's securities outstanding immediately after such merger, consolidation or
other reorganization is owned by persons who were not stockholders of the
Corporation immediately prior to such merger, consolidation or other
reorganization;

                b. the sale, transfer or other disposition of all or
substantially all of the Corporation's assets;

                c. a change in the composition of the Board, as a result of
which fewer than one-third of the incumbent directors are directors who either
(i) had been directors of the Corporation on the date 24 months prior to the
date of the event that may constitute a Change in Control (the "original
directors") or (ii) were elected, or nominated for election, to the Board with
the affirmative votes of at least a majority of the aggregate of the original
directors who were still in office at the time of the election or nomination and
the directors whose election or nomination was previously so approved;

                d. any transaction as a result of which any person is the
"beneficial owner" (as defined in Rule 13d-3 under the 1934 Act), directly or
indirectly, of securities of the Corporation representing at least 50% of the
total voting power represented by the Corporation's then outstanding voting
securities. For purposes of this Paragraph (d), the term "person" shall have the
same meaning as when used in sections 13(d) and 14(d) of the 1934 Act but shall
exclude (i) a trustee or other fiduciary holding securities under an employee
benefit plan of the Corporation or of a Parent or Subsidiary and (ii) a
corporation owned directly or indirectly by the stockholders of the Corporation
in substantially the same proportions as their ownership of the Common Stock of
the Corporation; or

                e. a transaction shall not constitute a Change in Control if its
sole purpose is to change the state of the Corporation's incorporation or to
create a holding company that will be owned in substantially the same
proportions by the persons who held the Corporation's securities immediately
before such transaction.

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         FAIR MARKET VALUE: the Fair Market Value per share of Common Stock
determined in accordance with the following provisions:

                a. If the Common Stock is at the time traded on the Nasdaq
National Market, then the Fair Market Value shall be the closing selling price
per share of Common Stock on the date in question, as such price is reported by
the National Association of Securities Dealers on the Nasdaq National Market or
any successor system. If there is no closing selling price for the Common Stock
on the date in question, then the Fair Market Value shall be the closing selling
price on the last preceding date for which such quotation exists.

                b. If the Common Stock is at the time listed on any Stock
Exchange, then the Fair Market Value shall be the closing selling price per
share of Common Stock on the date in question on the Stock Exchange determined
by the Board to be the primary market for the Common Stock, as such price is
officially quoted in the composite tape of transactions on such exchange. If
there is no closing selling price for the Common Stock on the date in question,
then the Fair Market Value shall be the closing selling price on the last
preceding date for which such quotation exists.

         1934 ACT: the Securities Exchange Act of 1934, as amended.

         OPTIONEE: any person to whom an option is granted under the Plan.

         PLAN: this Net Perceptions, Inc. Amended and Restated 1999 Non-Employee
         Director Option Plan.

         STOCK EXCHANGE: either the American Stock Exchange or the New York
         Stock Exchange.

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                                                                   EXHIBIT 10.01

                             COMSHARE, INCORPORATED
                      CHANGE IN CONTROL SEVERANCE AGREEMENT

         THIS AGREEMENT, dated as of February 9, 2001, is between Comshare,
Incorporated (the "Company") and Brian Hartlen, who is currently employed by the
Company in the position of Senior Vice President, Marketing (the "Executive").

                                   WITNESSETH:

         WHEREAS, the Company recognizes that the Executive has contributed to
the growth and success of the Company; and

         WHEREAS, the Company believes that it is in the best interests of the
Company and its shareholders if the Executive is assured of appropriate
financial protection in the event of a Change in Control (as defined in Section
4 below), thus ensuring that the Executive shall have an incentive to perform
valuable services for the Company and shall not be distracted in the event of a
Change in Control;

         WHEREAS, the Company believes that the assurance of appropriate
financial protection to the Executive in the event of a Change in Control shall
encourage the Executive to remain in the employ of the Company through the
transition period following a Change in Control, which is in the best interests
of the Company and its shareholders; and

         WHEREAS, the Executive is willing to provide dedicated services to the
Company on the condition that the Executive receives adequate assurance of
appropriate financial protection in the event of a Change in Control;

         NOW THEREFORE, in consideration of the premises and mutual covenants,
the parties hereto agree as follows:

                                    AGREEMENT

         1. OPERATION OF AGREEMENT. This Agreement sets forth the severance
compensation that the Company shall pay the Executive if the Executive's
employment with the Company terminates under one of the applicable provisions
set forth herein following a Change in Control. As used in this Agreement,
employment with the Company shall be deemed to include employment with a
subsidiary of the Company.

         2. TERM OF THE AGREEMENT. This Agreement shall be effective upon its
execution by both parties and shall terminate upon the first of the following
events to occur: (a) three years

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from the date hereof if a Change in Control has not occurred within such
three-year period; (b) the termination of the Executive's employment with the
Company prior to a Change in Control; (c) the expiration of two years following
a Change in Control (or two years following the later of one or more successive
Changes in Control that occur within the two year period immediately following
the initial Change in Control); (d) the termination of the Executive's
employment with the Company following a Change in Control due to the Executive's
death, Disability (as defined in Section 3(a) below) or Retirement (as defined
in Section 3(b) below); (e) the termination of the Executive's employment by the
Company for Cause (as defined in Section 3(c) below) following a Change in
Control; or (f) termination of employment by the Executive for other than Good
Reason (as defined in Section 5) following the date of a Change in Control.
Unless the Agreement has first terminated under clauses (a) through (f) hereof,
commencing on the third anniversary of the date of this Agreement, and on each
one-year anniversary thereafter, this Agreement shall be extended for one
additional year, unless at least 30 days prior to any such anniversary, the
Company notifies the Executive in writing that it shall not extend the term of
this Agreement.

         3. DEFINED TERMS. For purposes of this Agreement, the following terms
shall have the meanings set forth below:

                  (a) "Disability" shall mean the Executive's total and
permanent disability which prevents the Executive from performing for a
continuous period exceeding six months the duties assigned to the Executive
immediately prior to the Change in Control. The determination of Disability
shall be made by a medical board-certified physician mutually acceptable to the
Company and the Executive (or the Executive's legal representative, if one has
been appointed), and if the parties cannot mutually agree to the selection of a
physician, then each party shall select such a physician and the two physicians
so selected shall select a third physician who shall make this determination.

                  (b) "Retirement" shall mean retirement on or after age 65.

                  (c) "Cause" shall mean the Executive's willful gross
misconduct, willful and material breach of his duties or an act of fraud or
dishonesty by the Executive that directly or indirectly results in material harm
to the Company.

         4. CHANGE IN CONTROL. A Change in Control shall be deemed to have
occurred upon the occurrence of any of the following events:

                  (a) the election of a Board of Directors of the Company, a
majority of the members of which were nominees of a person (including an
individual, a corporation, partnership, joint venture, trust or other entity) or
a group of persons acting together (other than persons who were members of the
Board of Directors or officers of the Company as of June 1, 1998 or a
tax-qualified retirement plan approved by the Board of Directors of the Company
(including at least a majority of the Incumbent Directors ("Exempted Persons")),
following the acquisition by such person, group of persons or plan of ownership
(directly or indirectly,

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beneficially or of record) of twenty-five (25%) percent, or more, of the
outstanding Common Stock of the Company;

                  (b) the acquisition of ownership by a person or group of
persons described in subparagraph (a) above (other than Exempted Persons) of
fifty-one (51%) percent, or more of the outstanding Common Stock of the Company;

                  (c) a sale of all or substantially all of the assets of the
Company to any entity not controlled by persons who were members of the Board of
Directors or officers of the Company as of June 1, 1998, or by any tax-qualified
retirement plan for the benefit of employees of the Company; or

                  (d) a merger, consolidation or other similar transaction
between the Company and another entity if a majority of the members of the Board
of Directors of the surviving company are not Continuing Directors, as defined
below.

The term "Incumbent Directors" means members of the Board of Directors of the
Company as of June 1, 1998 or new directors whose election by the Board of
Directors, or nomination for election by the Company's shareholders, was
approved by a vote of at least a majority of the directors in office at the time
of such election or nomination, who either were directors as of June 1, 1998, or
whose election or nomination was previously approved as provided above. In the
event that a majority of the Incumbent Directors do not approve the
tax-qualified retirement plan or there are no Incumbent Directors, the
tax-qualified retirement plan shall not be an Exempted Person. The term
"Continuing Directors" means persons (A) who are members of the Board of
Directors immediately before the Change in Control and (B) who also were members
of the Board of Directors of the Company as of June 1, 1998 or are new directors
whose election by the Board of Directors, or nomination for election by the
Company's shareholders, was approved by a vote of at least a majority of the
directors in office at the time of such election or nomination who either were
directors as of June 1, 1998 or whose election or nomination for election was
previously approved as provided above.

         5. TERMINATION OF EMPLOYMENT FOLLOWING A CHANGE IN CONTROL. Subject to
Section 10(a) hereunder, the Executive shall be entitled to severance payments
under this Agreement only if there has been a Change in Control and the
Executive has incurred a Termination of Employment.

                  (a) For purposes of this Agreement during the two-year period
following any Change in Control that occurs during the term of this Agreement,
"Termination of Employment" shall be defined as:

                           (i) The Executive's involuntary termination by the
Company for any reason other than death, Disability, Retirement or Cause; or

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                           (ii) The Executive's termination for "Good Reason,"
defined as the occurrence of any of the following events without the Executive's
written consent:

                                    (A) Any reassignment of the Executive to
         duties inconsistent with the Executive's position, title, duties,
         responsibilities and status with the Company immediately prior to the
         Change in Control, or a change in the Executive's reporting
         responsibilities, including a change in the identity or the corporate
         position to which the Executive reports, or a change in title (except
         for a promotion) in effect immediately prior to the Change in Control;

                                    (B) Any reduction in the Executive's base
         salary or targeted incentive bonus in effect immediately prior to the
         Change in Control, or failure by the Company to continue any bonus,
         stock or other incentive plans in effect immediately prior to the
         Change in Control (without the implementation of comparable successor
         plans that provide the same benefits), or any removal of the Executive
         from participation in such aforementioned plans;

                                    (C) The discontinuance or reduction in
         benefits to the Executive of any qualified or nonqualified retirement
         or welfare plan maintained by the Company immediately prior to the
         Change in Control, or the discontinuance of any fringe benefits or
         other perquisites that the Executive received immediately prior to the
         Change in Control;

                                    (D) Required relocation of the Executive's
         principal place of employment more than 50 miles from his or her place
         of employment prior to the Change in Control, or required business
         traveling by the Executive on a significantly more frequent basis and
         for significantly longer periods of time than the Executive was
         required to travel immediately prior to the Change in Control, unless
         the increase in required business traveling is on account of the
         Executive's promotion; or

                                    (E) The Company's breach of any provision in
         this Agreement.

                  (b) An Executive who believes that he is entitled to a
Termination of Employment for Good Reason as defined in subparagraph (a)(ii)
above, may apply in writing to the Company for confirmation of such entitlement
prior to the Executive's actual separation from employment, by following the
claims procedure set forth in Section 14 hereof. The submission of such a
request by an Executive shall not constitute "Cause" for the Company to
terminate the Executive as defined under Section 3(c) hereof. If the Executive's
request for a Good Reason Termination of Employment is denied under both the
request and appeal procedures set forth in paragraphs (b) and (c) of Section 14
hereof, then the parties shall use their best efforts to resolve the claim
within 90 days after the claim is submitted to arbitration pursuant to Section
14(d).

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         6. SEVERANCE PAYMENT.

                  (a) Upon satisfaction of the requirements set forth in
Sections 5 or 10(a) hereof and with respect to any one or more Changes in
Control that may occur during the term of this Agreement, the Executive shall be
entitled to a cash severance benefit equal to two times the Executive's annual
base salary, as in effect at the time of the Change in Control, plus an amount
equal to two times the average of the Executive's annual incentive bonus
(excluding any special bonus payments) paid for the three fiscal years
immediately preceding the fiscal year of the Change in Control. For purposes of
computing the aforementioned incentive bonus average, bonuses paid for a period
of time during which the Executive was not a senior executive reporting to the
President of the Company shall be excluded, and bonuses paid for a partial
fiscal year of service as a senior executive reporting to the President shall be
amortized for the effect of a full fiscal year. The severance benefit provided
under this Section 6 is in lieu of cash severance payments offered under the
Company's documented severance policy.

                  (b) Payments under this Agreement, when aggregated with any
other "golden parachute" amounts (defined under Section 280G of the Internal
Revenue Code of 1986, as amended [the "Code"] as compensation that becomes
payable or accelerated due to a Change in Control) payable under this Agreement
or any other plans, agreements or policies of the Company, shall not be subject
to the golden parachute cap under Sections 280G and 4999 of the Code.

                  (c) To the extent that the Executive's aggregate parachute
payments equal or exceed the golden parachute cap set forth in Code Sections
280G and 4999, the Company shall pay the Executive an amount equal to the
federal excise tax owed by the Executive on behalf of payments under this
Agreement or other golden parachute amounts, as defined under (b) above, times
2.9. The Company shall pay such additional compensation to the Executive at the
time when the Company withholds such excise tax from any payments to the
Executive.

         7. TIME OF PAYMENT. Subject to Section 10(a) hereof, the Executive's
cash severance benefit under Section 6(a) shall be paid in a lump sum cash
payment within 10 days following the Executive's Termination of Employment, as
defined in Section 5. Any payment made later than 10 days following the
Executive's Termination of Employment (or applicable due date under Section
10(a) hereof) for whatever reason, shall include interest at the prime rate plus
two percent, which shall begin accruing on the 10th day following the
Executive's Termination of Employment (or applicable due date under Section
10(a) hereof). For purposes of this Section 7, "prime rate" shall be determined
by reference to the prime rate established by Harris Trust and Savings Bank (or
its successor), in effect from time to time commencing on the 10th day following
the Executive's Termination of Employment (or applicable due date under Section
10(a) hereof).

         8. NO MITIGATION OR DUTY TO SEEK REEMPLOYMENT. The Executive shall be
under no duty or obligation to seek or accept other employment after Termination
of Employment and

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shall not be required to mitigate the amount of any payments provided for by
this Agreement by seeking employment or otherwise.

         9. TAX WITHHOLDING. The Company may withhold from any cash amounts
payable to the Executive under this Agreement to satisfy all applicable Federal,
State, local or other income (including excise) and employment withholding
taxes. In the event the Company fails to withhold such sums for any reason, or
withholding is required for any non-cash payments provided in connection with
the Executive's Termination of Employment, the Company may require the Executive
to promptly remit to the Company sufficient cash to satisfy all applicable
income and employment withholding taxes.

         10. BINDING EFFECT.

                  (a) This Agreement shall be binding upon the successors and
assigns of the Company. The Company shall take whatever actions are necessary to
ensure that any successor to its operations (whether by purchase, merger,
consolidation, sale of substantially all assets or otherwise) assumes the
obligations under this Agreement and shall cause such successor to evidence the
assumption of such obligations in an agreement satisfactory to the Executive.
Notwithstanding any other provisions in this Agreement, if the Company fails to
obtain an agreement evidencing the assumption of the Company's obligations by
any such successor, the Executive shall be entitled to immediate payment of the
severance compensation provided under Section 6, irrespective of whether the
Executive's employment has then terminated. For purposes of implementing the
foregoing, the date on which any succession becomes effective shall be deemed to
constitute the date of the Executive's Termination of Employment.

                  (b) This Agreement shall be binding upon the Executive and
shall inure to the benefit of and be enforceable by the Executive's legal
representatives and heirs. However, the rights of the Executive under this
Agreement shall not be assigned, transferred, pledged, hypothecated or otherwise
encumbered, except by operation of law.

         11. AMENDMENT OF AGREEMENT. This Agreement may not be modified or
amended except by instrument in writing signed by the parties hereto.

         12. VALIDITY. The invalidity or unenforceability of any provision of
this Agreement shall not affect the validity or enforceability of any other
provision of this Agreement, which shall continue in full force and effect.

         13. LIMITATION ON RIGHTS.

                  (a) This Agreement shall not be deemed to create a contract of
employment between the Company and the Executive and shall create no right in
the Executive to continue in the Company's employment for any specific period of
time, or to create any other rights in the Executive or obligations on the part
of the Company, except as set forth herein. This Agreement

<PAGE>   7

shall not restrict the right of the Company to terminate the Executive, or
restrict the right of the Executive to terminate employment.

                  (b) Subject to the exception for cash severance payments under
the Company's documented severance policy referenced in Section 6(a) above, this
Agreement shall not be construed to exclude the Executive from participation in
any other compensation or benefit programs in which the Executive is
specifically eligible to participate either prior to or following the execution
of this Agreement, or any such programs that generally are available to other
executive personnel of the Company, nor shall it affect the kind and amount of
other compensation to which the Executive is entitled.

                  (c) The rights of the Executive under this Agreement shall be
solely those of an unsecured general creditor of the Company.

         14. CLAIMS PROCEDURE.

                  (a) The administrator for purposes of this Agreement shall be
the Company ("Administrator"), whose address is 555 Briarwood Circle, P.O. Box
1588, Ann Arbor, Michigan 48108, and whose telephone number is (734) 994-4800.
The "Named Fiduciary" as defined in Section 402(a)(2) of ERISA, also shall be
the Company. The Company shall have the right to designate one or more Company
employees as the Administrator and the Named Fiduciary at any time, and to
change the address and telephone number of the same. The Company shall give the
Executive written notice of any change in the Administrator and Named Fiduciary,
or in the address or telephone number of the same.

                  (b) The Administrator shall make all determinations as to the
right of any person to receive benefits under the Agreement. Any denial by the
Administrator of a claim for benefits by the Executive ("the claimant") shall be
stated in writing by the Administrator and delivered or mailed to the claimant
within 10 days after receipt of the claim, unless special circumstances require
an extension of time for processing the claim. If such an extension is required,
written notice of the extension shall be furnished to the claimant prior to the
termination of the initial 10-day period. In no event shall such extension
exceed a period of 10 days from the end of the initial period. Any notice of
denial shall set forth the specific reasons for the denial, specific reference
to pertinent provisions of this Agreement upon which the denial is based, a
description of any additional material or information necessary for the claimant
to perfect the claim, with an explanation of why such material or information is
necessary, and any explanation of claim review procedures, written to the best
of the Administrator's ability in a manner that may be understood without legal
or actuarial counsel.

                  (c) A claimant whose claim for benefits has been wholly or
partially denied by the Administrator may request, within 10 days following the
date of such denial, in a writing addressed to the Administrator, a review of
such denial. The claimant shall be entitled to submit such issues or comments in
writing or otherwise, as the claimant shall consider relevant to a determination
of the claim, and the claimant may include a request for a hearing in person
before

<PAGE>   8

the Administrator. Prior to submitting the request, the claimant shall be
entitled to review such documents as the Administrator shall agree are pertinent
to the claim. The claimant may, at all stages of review, be represented by
counsel, legal or otherwise, of the claimant's choice. All requests for review
shall be promptly resolved. The Administrator's decision with respect to any
such review shall be set forth in writing and shall be mailed to the claimant
not later than 10 days following receipt by the Administrator of the claimant's
request unless special circumstances, such as the need to hold a hearing,
require an extension of time for processing, in which case the Administrator's
decision shall be so mailed not later than 20 days after receipt of such
request.

                  (d) A claimant who has followed the procedure in paragraphs
(b) and (c) of this Section, but who has not obtained full relief on the claim
for benefits, may, within 60 days following the claimant's receipt of the
Administrator's written decision on review, apply in writing to the
Administrator for binding arbitration of the claim before an arbitrator mutually
acceptable to both parties, the arbitration to be held in Ann Arbor, Michigan,
in accordance with the arbitration rules of the American Arbitration
Association, as then in effect. If the parties are unable to mutually agree upon
an arbitrator, then the arbitration proceedings shall be held before three
arbitrators, one of which shall be designated by the Company, one of which shall
be designated by the claimant and the third of which shall be designated
mutually by the first two arbitrators in accordance with the arbitration rules
referenced above. The arbitrator(s) sole authority shall be to interpret and
apply the provisions of this Agreement; the arbitrator(s) shall not change, add
to, or subtract from, any of the Agreement's provisions. The arbitrator(s) shall
have the power to compel attendance of witnesses at the hearing. Any court
having jurisdiction may enter a judgment based upon such arbitration. All
decisions of the arbitrator(s) shall be final and binding on the claimant and
the Company without appeal to any court. Upon execution of this Agreement, the
Executive shall be deemed to have waived any right to commence litigation
proceedings outside of arbitration without the express written consent of the
Company.

         15. LEGAL FEES AND EXPENSES. In the event any arbitration or litigation
is brought to enforce any provision of this Agreement and the Executive
prevails, then the Executive shall be entitled to recover from the Company the
Executive's reasonable costs and reasonable expenses of such arbitration or
litigation, including reasonable fees and disbursements of counsel (both at
trial and in appellate proceedings). If the Company prevails, then each party
shall be responsible for its/his respective costs, expenses and attorneys fees,
and the costs of arbitration shall be equally divided. In the event that it is
determined that the Executive is entitled to compensation, legal fees and
expenses hereunder, the Executive also shall be entitled to interest thereon,
payable to the Executive at the prime rate of interest plus two percent. For
purposes of this Section 15, "prime rate" shall be determined by reference to
the prime rate established by Harris Trust and Savings Bank as in effect from
time to time during the period from the date such amounts should have been paid
to the date of actual payment. For purposes of determining the date when legal
fees and expenses are payable, such amounts are not due until 30 days after
notification to the Company of such amounts.

<PAGE>   9

         16. NONALIENATION OF BENEFITS. Except in so far as this provision may
be contrary to applicable law, no sale, transfer, alienation, assignment,
pledge, collateralization or attachment of any benefits under this Agreement
shall be valid or recognized by the Company.

         17. ERISA. This Agreement is an unfunded compensation arrangement for a
member of a select group of the Company's management and any exemptions under
ERISA, as applicable to such an arrangement, shall be applicable to this
Agreement.

         18. REPORTING AND DISCLOSURE. The Company, from time to time, shall
provide government agencies with such reports concerning this Agreement as may
be required by law, and the Company shall provide the Executive with such
disclosure concerning this Agreement as may be required by law or as the Company
may deem appropriate.

         19. NOTICES. Any notice required or permitted by this Agreement shall
be in writing, sent by registered or certified mail, return receipt requested,
addressed to the Board and the Company at the Company's then principal office,
or to the Executive at the Executive's last address on file with the Company, as
the case may be, or to such other address or addresses as any party hereto may
from time to time specify in writing for the purpose of this Agreement in a
notice given to the other parties in compliance with this Section 19. Notices
shall be deemed given when received.

         20. MISCELLANEOUS/SEVERABILITY. A waiver of the breach of any term or
condition of this Agreement shall not be deemed to constitute a waiver of any
subsequent breach of the same or any other term or condition. This Agreement is
intended to be performed in accordance with, and only to the extent permitted
by, all applicable laws, ordinances, rules and regulations. To the extent that
any provision or benefit under this Agreement is not deemed to be in accordance
with any applicable law, ordinance, rule or regulation, the noncomplying
provision shall be construed, or benefit limited, to the extent necessary to
comply with all applicable laws, ordinances and regulations and any such
provision or benefit shall not affect the validity of any other provision or
benefit provided by this Agreement. The headings in this Agreement are inserted
for convenience of reference only and shall not be a part of or control or
affect the meaning of any provision hereof.

         21. GOVERNING LAW. To the extent not preempted by Federal law, this
Agreement shall be governed and construed in accordance with the laws of the
State of Michigan.

         22. ENTIRE AGREEMENT. This document represents the entire agreement and
understanding of the parties with respect to the subject matter of the Agreement
and it may not be altered or amended except by an agreement in writing.

<PAGE>   10

         IN WITNESS WHEREOF, the parties hereto have executed this Agreement as
of the day and year first written above.

                             COMSHARE, INCORPORATED

                             By:
                                -----------------------------------------
                              Its:
                                  ---------------------------------------

                             --------------------------------------------
                             BRIAN HARTLEN

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