Document:

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                                                          RiverSoft
                                             Interventionless Network Management

                                PARTNER AGREEMENT

THIS PARTNER AGREEMENT (the "Agreement") is effective as of the date of the last
party to execute below, by and between RIVERSOFT INC, a Delaware corporation,
having an office at 650 Fifth Avenue, 21st Floor, New York, NY 10019
("RiverSoft"), and Predictive Systems Inc, a Delaware corporation, having
principal offices at 417 Fifth Avenue, New York, NY 10016 ("Partner").

IT IS AGREED:

Definitions. For the purposes of this Agreement and all Schedules attached
hereto, the definitions set forth in this Section shall apply to the respective
capitalized terms:

"Client(s)". A client or potential client of Partner to whom Partner offers or
plans to offer the RiverSoft Software for use in the regular course of Client's
business.

"Client Agreement". The agreement to be entered into between RiverSoft and each
Client. A copy of RiverSoft's standard End-User Software License and Maintenance
Agreement is attached.

"Confidential Information". For RiverSoft, Confidential Information means
RiverSoft Software and related materials, including Documentation, Enhancements,
and Maintenance Modifications which RiverSoft hereby designates as proprietary
and confidential trade secrets of RiverSoft, and other materials, documents and
data which RiverSoft has designated in writing as proprietary and confidential.
For Partner, Confidential Information means all information with respect to
Clients and which RiverSoft acquires as a result of its contact with and efforts
on behalf of Partner.

"Documentation". Those printed instructions, manuals, and diagrams pertaining to
the RiverSoft Software to be furnished by RiverSoft.

"Enhancement(s)". Computer programs or additions, other than Maintenance
Modifications, that may be integrated with the RiverSoft Software or offered
separately by RiverSoft and that alter the functionality of the RiverSoft
Software or add new functions thereto.

"Error". A defect in RiverSoft Software that prevents it from functioning in
substantial conformity with the Specifications pertaining thereto.

"Intellectual Property Rights" All and any rights arising by virtue of or in
relation to copyright (including any rights in source code), trade marks
(registered or unregistered), patents, patent applications, inventions, masks
works, database rights, trade secrets, confidential information or similar
rights.

"License Fee" The License fee specified in the applicable Appendix

"Maintenance Modification(s)". Computer software to be integrated with the
RiverSoft Software to correct any Errors therein, but that do not alter the
functionality of the RiverSoft Software or add new functions thereto.

"Maintenance Services" The Services described in Clause 5.

"Object Code". Computer programs assembled or compiled in magnetic or electronic
binary form on software media which are readable and usable by machines, but not
generally readable by humans without reverse-assembly, reverse-compiling, or
reverse-engineering.

"Release" A release of the SOFTWARE which is distinguished from the immediately
preceding release by a change in the suffix to the version number, eg: Version
1.1 to Version 1.2

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"RiverSoft Software". The computer software developed by RiverSoft and/or its
licensors as listed in Schedule 1, including all Maintenance Modifications and
Enhancements.

"Sites" The permitted location of the computer system on which the SOFTWARE is
loaded.

"Software" The program described in the applicable Appendix and all subsequent
Releases and Versions supplied as part of the Maintenance Services.

"Source Code". Computer programs written in higher-level programming languages,
sometimes accompanied by English language comments. Source Code is intelligible
to trained programmers and may be translated to Object Code for operation on
computer equipment through the process of compiling.

"Supplementary Services" Services performed in accordance with Clause 6.

"Specifications". The specific functions of the RiverSoft Software as described
in the Documentation.

"Partner Products". One or more combinations of RiverSoft Software with Partner
Software and other equipment or computer software independently developed or
procured by Partner to be offered by Partner to Clients.

"Version" A version of the SOFTWARE which is distinguished from the immediately
preceding version by a change in the prefix to the version number, eg: Version
1.1 to version 2.1.

1. Grant of Rights. In consideration of the payment of the License Fee and
subject to the terms and conditions of this Agreement, RiverSoft hereby grants
Partner a nonexclusive, nontransferable right and License to remarket the
RiverSoft Software together with the necessary Documentation.

     a)   Partner and Client may execute the RiverSoft Software internal code
          to:

     i.   enable the RiverSoft Software to function according to its
          Specifications;

     ii.  make a backup or archival copy of the RiverSoft Software, provided
          Partner reproduces the copyright notice and any other legend of
          ownership on the copy. Partner may use the copy only to replace the
          original, when necessary; and

     b).  RiverSoft hereby grants the Partner the right and capability to
          generate License keys specifically for his Client for the sole purpose
          of effecting a legitimate sale. Partner must produce a copy of the
          system generated key log to RiverSoft on a monthly basis and must also
          agree to notify RiverSoft as and when keys are generated. RiverSoft
          reserves the right to audit the results of the monthly report.

     c).  The SOFTWARE shall not be used in relation to the operation of nuclear
          plant, means of mass transportation, aviation, direct life support
          computers, weapons systems or other systems of such a nature that the
          failure of the SOFTWARE could lead directly to death, personal injury
          or severe physical or environmental damage.

     d).  Partner agrees to obtain the necessary authorizations and agreements
          to ensure Client's use of the RiverSoft Software is in accordance with
          the terms of this Agreement. Nothing in this Agreement shall prohibit
          or limit the right of RiverSoft to use, distribute, demonstrate or
          market the RiverSoft Software in competition with Partner or
          otherwise.

     e).  Partner shall not modify, adapt, reverse engineer, decompile or
          disassemble the whole or any part of the SOFTWARE.

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     f).  Partner shall not incorporate (by way of re-engineering) the SOFTWARE
          or allow it to be incorporated in any other product without obtaining
          the prior written consent of RiverSoft (which may be granted subject
          to conditions, including the payment of a further License fee).

     g).  The SOFTWARE contains certain embedded software, which Partner is
          prohibited from linking directly to or accessing on a standalone
          basis. Partner hereby acknowledges these restrictions and undertakes
          not to breach these restrictions.

2. License Fee and Compensation. The License Fee is due for payment net thirty
(30) days from the execution of this Agreement and will be invoiced on delivery.
All payments due under this Agreement shall be made in U.S. dollars unless
otherwise agreed between RiverSoft and the Partner.

Additional Licenses can be purchased by the Partner from RiverSoft, the fees for
these additional Licenses will be calculated in accordance with RiverSoft's then
current price list.

If Partner fails to make any payment to RiverSoft by the due date then, without
prejudice to any other right or remedy, RiverSoft may: (i) charge interest on
the overdue sum monthly at the rate of one and one-half percent (1-1/2%) per
calendar month, or the maximum rate permitted by law, whichever is less; (ii)
suspend the performance of its obligations under this Agreement without
liability to the Partner; and/or (iii) suspend (by written notice) Partner's
right to enter into further Client Agreements until payment is made in full of
the overdue sum plus interest.

All fees quoted are exclusive of Tax, which will be added by RiverSoft for
payment by the Partner.

Except as specifically set forth in this Agreement, it is expressly understood
and agreed that neither party is under any obligation or requirement to
reimburse the other party for any expenses or costs incurred by such other party
in the performance of its responsibilities under this Agreement. Any costs or
expenses incurred by either party shall be at such party's sole risk and upon
its independent business judgment that such costs and expenses are appropriate.

3. Delivery. RiverSoft will deliver four (4) copies of the SOFTWARE and the
Documentation to the SITE specified by the Partner by the delivery date
specified in the applicable Appendix but RiverSoft shall not be liable for any
failure to deliver by this date.

4. Confidentiality. The parties acknowledge that they will receive Confidential
Information from the other party relating to technical, marketing, product, and
business affairs of such other party. For the avoidance of doubt, Partner agrees
that the results of any benchmark or other performance tests run on the
RiverSoft Software and any feedback received from prospective Clients to whom an
Evaluation Agreement has been granted are Confidential Information for the
purposes of this Section. The parties agree that all Confidential Information of
the other party shall be held in strict confidence and agree to protect all
Confidential Information provided by one party to the other by using those
methods and procedures normally used to protect one's own Confidential
Information. Except as otherwise required by law, the parties agree not to
disclose or use any Confidential Information of the other party without express
written consent of the other party. Both parties agree to ensure that their
employees observe these confidentiality and non-disclosure obligations.

Partner shall use all reasonable efforts to protect the proprietary nature of
the RiverSoft Software, including Enhancements and RiverSoft Software contained
in any derivative works. Partner agrees not to remove any copyright, patent, or
other proprietary legends in the RiverSoft Software.

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Neither party will be required to protect Confidential Information which: (i) is
or becomes publicly available, (ii) is independently developed by either party
outside the scope of this Agreement, (iii) is rightfully obtained from third
parties, or (iv) constitutes software development and data processing concepts,
techniques and know-how which are retained as mental impressions by employees of
the receiving party, where for the purposes of this Agreement, "software
development and data processing concepts, techniques and know-how" shall mean
generic concepts and shall not include specific applications of such concepts
tailored to the business of the disclosing party or identifiable to the
disclosing party.

Nothing herein shall prevent disclosure of any Confidential Information if, upon
the advice of counsel, either party is compelled or required by law, subpoena or
regulatory process to disclose such Confidential Information

5. Maintenance Services

RiverSoft shall provide Partner with the following Maintenance Services from the
point of delivery from RiverSoft to Partner up to the point of sale by the
Partner to the Client.

     a.   Error Correction. Partner shall be entitled to support as described in
          this Clause 6 (Maintenance Services) during the hours of 9.3Oam to
          5.30pm Monday to Friday (excluding Public Holidays). Partner shall
          nominate two (2) of its employees as contact persons and only these
          persons may use the telephone help line. The names of these employees
          shall be made known to RiverSoft, and changes to the named contact
          persons shall be notified in writing to RiverSoft by Partner. Partner
          shall only be entitled to report to the telephone help line errors
          which affect the operation of the SOFTWARE and which give rise to a
          failure by the SOFTWARE to perform substantially in accordance with
          the relevant parts of the Documentation. RiverSoft shall have no
          obligation to provide Partner with support or maintenance for products
          which support or interface to the SOFTWARE. Problems reported to
          RiverSoft that are reasonably determined by RiverSoft to be within
          other vendor software will be reported back to Partner for it to
          contact the relevant vendor for support. It is the Partner's
          responsibility to report problems with other vendors' software direct
          to the relevant vendor. RiverSoft will allocate a consultant to any
          error in the SOFTWARE properly reported to the telephone help line.
          The consultant will then be responsible for contacting the Site,
          diagnosing and resolving the error and shall use all reasonable
          endeavours to achieve this as soon as possible. Partner shall be
          responsible for installing all error corrections supplied by
          RiverSoft. RiverSoft's obligation to provide error corrections under
          this clause is subject to: (i) Partner using the SOFTWARE on the
          supported computer systems; (ii) Partner providing adequate
          information to enable RiverSoft to diagnose the error in the SOFTWARE;
          (iii) Partner using the latest or immediately preceding Release of the
          current Version of the SOFTWARE; (iv) the error arising other than as
          a result of incorrect use of the SOFTWARE or operator error; or (iv)
          errors arising other than as a result of any modification to or
          adaptation of the SOFTWARE made by anyone other than RiverSoft.

     b.   Upgrades. RiverSoft will provide all new Releases and Versions as they
          are released to the general market. The use of new releases and
          versions shall be governed by the terms of this Agreement.

     c.   Termination. This provision automatically terminates at the time that
          the Partner resells the License to a Client or twelve (12) months from
          the date of this Agreement whichever is the sooner.

     d.   Maintenance Services for the Client. In order to effect a valid sale
          of the SOFTWARE to a Client the Partner must sell a full twelve (12)
          month Maintenance Services package to the Client with the License.
          This Maintenance Services package will commence on the date of
          delivery of the SOFTWARE from the Partner to the Client. The Client
          must then contract directly with RiverSoft and sign a standalone
          Services Agreement for this Maintenance Services element of the sale.
          Upon notification of the sale by the Partner, RiverSoft will invoice
          the Client for the Maintenance Fee.

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6. Supplementary Services. The Client must contract directly with RiverSoft for
all Supplementary Service requirements.

7. Intellectual Property Rights.

     a.   Title. The INTELLECTUAL PROPERTY RIGHTS in the SOFTWARE and the
          Documentation and all works created as part of the provision of
          Maintenance and Supplementary Services are the exclusive property of
          RiverSoft (or its licensors) and shall at all times remain so. This
          Agreement shall not be construed as a sale of any rights (including
          any INTELLECTUAL PROPERTY RIGHTS) in the SOFTWARE or the
          Documentation. Partner shall have no right, title or interest therein
          except as expressly set out in this Agreement.

     b.   Infringement Protection. (i) Except as provided in clause 7.b(iii)
          below and this clause 7.b, RiverSoft shall defend or settle (at its
          option) and indemnify Partner from and against any damages,
          liabilities, costs and expenses (including reasonable attorneys' fees)
          arising out of any claim that Partner's use or possession of the
          SOFTWARE and/or the Documentation pursuant to this Agreement infringes
          the INTELLECTUAL PROPERTY RIGHTS of any third party provided, however,
          that:

               (1)  Partner notifies RiverSoft promptly in writing of any such
                    claim or legal action and provides reasonable cooperation,
                    information and assistance in connection therewith;

               (2)  RiverSoft is given immediate and sole control with respect
                    to the defence, settlement or compromise of such claim or
                    legal action;

               (3)  Partner does not prejudice RiverSoft's defence of such claim
                    or legal action;

          (ii) This indemnity shall not apply if any such damage, liability,
               cost or expense results solely from or is caused by the
               negligence or an intentional tortious act of Partner. If any such
               claim or legal action arises, RiverSoft shall have the right (in
               addition to any legal action):

               (1)  to replace or change all or any part of the SOFTWARE and/or
                    Documentation in order to avoid any infringement, provided
                    that the functionality of the SOFTWARE is not thereby
                    materially diminished; or

               (2)  to procure for Partner the right to continue to use the
                    SOFTWARE and Documentation.

          (ii) Should the SOFTWARE and/or the Documentation become, or, in
               RiverSoft's opinion, be likely to become the subject of a claim
               as described in clause 7.b(i) above, RiverSoft may, at its
               option, elect to apply one of the remedies set out in clause
               7.b(ii) above.

         (iii) RiverSoft's obligations under this clause 7 shall not apply in
               the event that the claim or legal action results from:

               (1)  use of other than the current Release of the current Version
                    of the SOFTWARE;

               (2)  the use of the SOFTWARE in combination with any equipment
                    other than the supported computer systems or programs not
                    supplied or approved by RiverSoft;

               (3)  the use of the SOFTWARE other than as authorised under this
                    Agreement.

               (4)  the modification of the SOFTWARE and/or Documentation by
                    Partner.

          (iv) This clause 7 states the exclusive and entire liability of
               RiverSoft to Partner with respect to the infringement of the
               INTELLECTUAL PROPERTY RIGHTS of any third party.

8. Title/Ownership. Title to all RiverSoft Software and Documentation, including
any Enhancements, shall transfer to the Partner upon receipt of the final
payment of the corresponding License Fee. Title will automatically transfer from
the Partner to the Client upon receipt by the Partner of payment by the Client
for the License. Partner shall notify RiverSoft immediately if Partner becomes
aware of any illegal or unauthorised use of the RiverSoft Software or
Documentation. Partner will assist RiverSoft, at the expense of RiverSoft, in
taking all steps necessary to defend RiverSoft's and/or it's licensors rights in
the RiverSoft Software and Documentation.

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The documentation accompanying the RiverSoft Software and any promotional
materials supplied by RiverSoft will be in the English language. Partner may
translate such documentation and promotional materials into other languages,
provided such translation is fair and accurate. Partner agrees to provide any
such translation to RiverSoft promptly for RiverSoft's approval, which approval
shall not be unreasonably withheld. Copyright in any such translations shall
vest in RiverSoft, all copies will bear copyright notices to this effect and
Partner will execute any documents necessary to perfect the vesting of copyright
in RiverSoft.

8. Modifications, Enhancements, Reverse Engineering & Derivative Works. Partner
is prohibited from making any modifications, enhancements or adaptations to the
RiverSoft Software, reverse engineering, decompiling, disassembling the
RiverSoft Software, creating any derivate works based on the RiverSoft Software
or embedding the RiverSoft Software in any other product (except as expressly
permitted in this Agreement).

9. Warranties/Limitation of Remedies.

     a.   RiverSoft warrants that, when properly used on a computer system
          approved by RiverSoft, the RiverSoft Software shall perform
          substantially in compliance with the relevant parts of the
          Specifications. RiverSoft does not, however, warrant that the
          RiverSoft Software does not contain minor errors or defects which do
          not materially affect the performance levels referred to in the
          Specifications.

     b.   RiverSoft warrants to Partner that all services provided by RiverSoft
          under this Agreement will be performed in a workmanlike manner and in
          accordance with the descriptions contained in this Agreement.

     c.   RiverSoft represents and warrants to Partner that it has taken
          reasonable steps to verify that neither the performance nor the
          functionality of the RiverSoft Software, when used in accordance with
          the Specifications (and any other relevant information released from
          time to time by RiverSoft), will be adversely affected by dates prior
          to, during or after 1 January 2000.

     d.   If Partner gives RiverSoft notice that the RiverSoft Software does not
          perform in accordance with this section at any time within twelve (12)
          months of the date of first delivery hereunder, RiverSoft will
          promptly respond to the notice and will diligently work to repair or
          replace the RiverSoft Software. This shall be Partner's sole remedy
          with respect of any breach of the warranties contained in this
          Section.

     e.   RIVERSOFT DISCLAIMS ALL OTHER WARRANTIES, CONDITIONS, TERMS,
          OBLIGATIONS OR UNDERTAKINGS, EXPRESS OR IMPLIED, INCLUDING, WITHOUT
          LIMITATION, ANY WARRANTIES AS TO THE SUITABILITY OR MERCHANTABILITY,
          SATISFACTORY QUALITY, OR FITNESS FOR ANY PARTICULAR PURPOSE TO THE
          FULLEST EXTENT PERMITTED BY LAW. IN NO EVENT SHALL EITHER Partner OR
          RIVERSOFT BE LIABLE FOR ANY LOST OR ANTICIPATED PROFITS, OR ANY
          INCIDENTAL, EXEMPLARY, SPECIAL, OR CONSEQUENTIAL DAMAGES OF THE OTHER
          PARTY, REGARDLESS OF WHETHER SUCH PARTY WAS ADVISED OF THE POSSIBILITY
          OF SUCH DAMAGES.

     f.   Partner's liability for a breach of Section 8 (Modifications,
          Enhancements, Reverse Engineering & Derivative Works) or Section 4
          (Confidentiality) (in so far as such sections protect the RiverSoft
          Software) shall be unlimited.

     g.   Subject to clauses 9.e and 9.f above, each party's total liability to
          the other (whether in contract or tort) shall be limited to damages
          which shall not exceed the higher of $1 million and the total amount
          paid by the Partner to RiverSoft under this Agreement during the
          eighteen (18) months immediately preceding the date on which the claim
          first arose. Such agreed limitations on liability will not apply with
          respect to death or personal injury arising from the negligence of
          either party, its employees or agents or in relation to claims based
          on fraud.

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10. Indemnification.

     a.   By RiverSoft. RiverSoft shall procure the defence or, at RiverSoft's
          option, the settlement of any claim or legal action brought against
          the Partner alleging that Partner's use, possession or distribution of
          the RiverSoft Software infringes the intellectual property rights of
          any third party, provided that: (i) Partner notifies RiverSoft
          promptly in writing of any such claim or legal action; (ii) RiverSoft
          is given immediate and complete control of such claim or legal action;
          (iii) Partner does not prejudice RiverSoft's defence of such claim or
          legal action; and (iv) Partner gives RiverSoft all reasonable
          information and assistance with such claim or legal action.

          If any such claim or legal action arises, RiverSoft shall have the
          right: (i) to replace or change all or any of the RiverSoft Software
          in order to avoid any infringement, provided that the functionality of
          the RiverSoft Software is not thereby materially diminished; or (ii)
          to procure for Partner the right to continue to use and distribute the
          RiverSoft Software. Subject to Partner complying with its obligations
          under this Section, RiverSoft shall indemnify Partner against any
          costs, damages or expenses, including legal fees, incurred by Partner
          as a result of any such claim or legal action.

          RiverSoft's obligations under this Section shall not apply in the
          event that the claim or legal action results from: (i) use of other
          than the current release of the current version of the RiverSoft
          Software; (ii) the use of the RiverSoft Software in combination with
          any equipment or programs not supplied or approved by RiverSoft; or
          (iii) the use of the RiverSoft Software other than as authorised under
          this Agreement.

          This Section 10.a states the exclusive and entire liability of
          RiverSoft to Partner with respect to the infringement of the
          intellectual property rights of any third party.

     b.   By Partner. Subject to Section 9 (Warranties/Limitation of Remedies),
          Partner agrees to indemnify and hold RiverSoft harmless against any
          costs, damages or expenses (including legal fees) incurred by
          RiverSoft as a result of: (i) any unauthorised act or omission of
          Partner or Partner employees; (ii) the manner in which Partner markets
          the RiverSoft Software, unless instructed in writing to do so by
          RiverSoft; or (iii) the independent supply by Partner of any products
          or services, including Partner Software or Partner Products for use in
          conjunction with or in relation to the RiverSoft Software.

11. Term. This Agreement shall take effect on the date of the last party to
execute below and will remain in place until all licenses purchased by Partner
are sold to Clients. Unless sooner terminated in accordance with the provisions
of this Agreement.

12. Termination.

     a.   Either party may terminate this Agreement immediately upon giving
          notice in writing to the other if:

          (i)  the other party has committed any material or persistent breach
               of any term of this Agreement and (in the case of a breach
               capable of being remedied) shall have failed, within thirty (30)
               days after the receipt of a request in writing from the other
               party so to do, to remedy the breach; or

          (ii) the other party shall have a receiver or administrative receiver
               appointed of it or over any part of its undertaking or assets or
               shall pass a resolution for winding up (otherwise than for the
               purpose of a bona fide scheme of solvent amalgamation or
               reconstruction) or a court of competent jurisdiction shall make
               an order to that effect or if the other party shall enter into
               any voluntary arrangement with its creditors or shall become
               subject to an administration order.

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     b.   This Agreement may be terminated by RiverSoft immediately upon giving
          notice in writing to Partner in the event any of the following
          occurring:

          (i)  Partner shall (or shall threaten to) sell, assign, part with or
               cease to carry on its business or that part of its business
               relating to the distribution of the RiverSoft Software;

     c.   Upon expiration or termination of the Agreement (other than for
          Partner's breach as described above), RiverSoft agrees to allow
          Partner to honor any existing agreement and binding offers made for
          RiverSoft Software, including the providing of maintenance services in
          conjunction with such agreements and offers.

     d.   On the termination of this Agreement for breach by Partner as
          specified above, Partner shall:

           (i) immediately eliminate from all its literature, business
               stationery, publications, notices and advertisements, all trade
               marks or trades names belonging to or used by RiverSoft, or its
               licensors, in connection with the RiverSoft Software and all
               other representations of Partner's appointment hereunder;

          (ii) immediately return to RiverSoft, or otherwise dispose of as
               RiverSoft may instruct, all technical and promotional materials
               and other documents and papers whatsoever provided to Partner and
               relating to the business of River Soft, all property of RiverSoft
               and all copies of RiverSoft Software, Documentation and
               Enhancements in Partner's possession or under its control; and

         (iii) except for those copies required for proper performance under
               Section 10.c above, Reseller shall cause all copies of the
               RiverSoft Software to be erased from all computers of or under
               the control of Partner and shall certify to RiverSoft that the
               same has been done.

     e.   Termination or expiration of this Agreement shall not relieve either
          party from their respective obligations to comply with the terms of
          this Agreement which call for performance prior or subsequent to the
          termination or expiration date, including obligations to protect
          Confidential Information.

13. Partner Obligations for Client Breaches. If any Client breaches the terms of
its Partner Client Agreement then Partner shall use all reasonable endeavours to
procure that the breach is remedied. If Partner is unsuccessful or such Client's
breach is incapable of remedy, then Partner shall terminate the Partner Client
Agreement in accordance with its terms and Partner shall exercise its right to
recover all copies of the RiverSoft Software and Documentation from the Client
or procure that they are destroyed.

14. Representations/Use of Name. Partner shall make no representations
concerning RiverSoft, or any RiverSoft products, except as set forth in the
printed documentation furnished to Partner by RiverSoft. Partner shall not
reproduce, reference, distribute, or utilize any trade name or trademark of
RiverSoft without the prior approval of RiverSoft, except solely for purposes of
identifying RiverSoft's products and programs and for RiverSoft advertising
purposes, including appearance.

RiverSoft shall make no representations concerning Partner, or any Partner
Products, except as set forth in the printed documentation furnished to
RiverSoft by Partner. RiverSoft shall not reproduce, reference, distribute, or
utilize any trade name or trademark of Partner without the prior written
approval of Partner, except solely for purposes of identifying Partners products
and programs and for RiverSoft's advertising purposes, including appearance of
Partner's name and brand on RiverSoft's website.

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Partner and RiverSoft each agree to submit to the other party for approval,
prior to use, distribution, or disclosure, of any advertising, promotion, or
publicity in which the trade name or trademarks of the other party are used, or
which is otherwise undertaken pursuant to this Agreement. Such other party shall
have the right to require, at its discretion, the correction or deletion of any
misleading, false, or objectionable material from any such advertising,
promotion, or publicity.

15. Audit. Partner shall keep and shall make available to RiverSoft on request
accurate accounts and records and License key generator logs in accordance with
generally accepted commercial and business accounting principles and practices
to enable RiverSoft to verify Partner's compliance with its obligations under
this Agreement. As long as any payments to RiverSoft continue to accrue
hereunder and for a period of two (2) years thereafter, RiverSoft shall have the
right upon reasonable notice at any time during Partner's normal business hours
to send an independent accountant to audit the records of Partner relating to
the sub-licensing and maintenance of the RiverSoft Software and to verify the
payments due to RiverSoft under this Agreement. Each such audit will be carried
out at RiverSoft's expense unless it reveals a deficiency of five-percent (5%)
or more of the compensation remitted during any period of twelve (12) months
commencing on the date of this Agreement or on any anniversary of the date of
this Agreement, in which case Partner shall pay the costs thereof within
fourteen (14) days of written demand therefore by RiverSoft.

16. General Provisions.

     a.   Independent Contractor Status. The relationship of the parties is that
          of independent contractors and nothing in this Agreement shall render
          Partner and RiverSoft to be in a legal partnership or agency with one
          another. Partner shall not bind or purport to bind RiverSoft to any
          obligation, nor pledge or purport to pledge RiverSoft's credit.

     b.   Compliance with Law. Partner agrees to comply with all applicable laws
          and regulations of governmental bodies or agencies in its performance
          under this Agreement, including full compliance with all United States
          export control laws. Partner agrees not to, directly or indirectly,
          export or re-export, or knowingly permit the export or re-export of
          the RiverSoft Software or any technical information about the
          RiverSoft Software to any country for which the United States Export
          Administration Act, Arms Export Control Act, or any similar United
          States law or regulation requires an export License or other United
          States governmental approval, unless the appropriate export License or
          approval has been obtained.

     c.   No Assignment. Partner will not assign or sub-contract any of its
          rights or obligations under this Agreement or appoint any agent to
          perform such obligations.

     d.   Notices. All notices and other communications required or permitted to
          be given under this Agreement shall be in writing and delivered, or
          mailed by first-class mail postpaid or sent by an overnight courier
          with a reliable tracing system, by one party to the other as specified
          in Schedule 1. Notices which are mailed shall be deemed to have been
          given as of the fourth (4th) business day following the date of
          mailing and notices sent by overnight courier are deemed to be given
          the next business day. Either party may change its address for the
          giving of notice by so notifying the other party by ten (10) days
          prior written notice given in the manner set forth in this Section.

     e.   Governing Law. All questions concerning the validity, operation,
          interpretation, and construction of this Agreement will be governed by
          and determined in accordance with the State of New York, irrespective
          of its choice of law rules.

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     f.   Taxes. Partner agrees to pay all applicable sales and use taxes
          arising out of this Agreement, except for those which Partner provides
          a tax exempt resale certificate for and taxes based on RiverSoft's
          income.

     g.   No Waiver. If either party waives or modifies any term or condition of
          this Agreement, this will not void, waive or change any other term or
          condition. If either party waives a default by the other, this does
          not mean that such party will waive future or other defaults.

     h.   Force Majeure. Neither party shall be in default if failure to perform
          any obligation hereunder is caused solely by supervening conditions
          beyond that party's control, including acts of God, civil commotions,
          strikes, labor disputes, and governmental demands or requirements..

     i.   Severability. If any provision of this Agreement shall be held
          illegal, unenforceable, or in conflict with any law of a federal,
          state, or local government having jurisdiction over this Agreement, it
          shall be deemed restated to reflect as nearly as possible in
          accordance with applicable law the original intentions of the parties,
          and the remaining provisions shall remain in full force and effect.

     j.   Purchase Orders/Invoices. Unless otherwise agreed to in writing by the
          parties, Partner and RiverSoft agree that any terms contained in
          Partner's invoices and/or Purchase Orders shall in no way alter the
          terms and conditions of this Agreement, Schedule 1, or attachment
          hereto.

     k.   Scope of Agreement. The parties agree that this Agreement is the
          complete and exclusive state of agreement and supersedes all prior
          proposals (oral or written), understandings, representations,
          conditions, warranties, covenants, and all other communications
          between the parties relating thereto. This Agreement may be amended
          only by a writing that refers to this Agreement and is signed by both
          parties. This clause shall not exclude either party's liability for
          fraud.

     l.   Schedules. Schedule 1 is attached to this Agreement and made a part of
          it as if fully included in the text.

     m.   Headings Not Controlling. Headings used in this Agreement are
          reference and convenience only and shall not enter into the
          interpretation hereof.

     n.   Government Users. The SOFTWARE and the DOCUMENTATION are a "commercial
          item", "commercial computer software" and/or "commercial computer
          software documentation". Consistent with DFAR section 227.7202 and FAR
          section 12.212, any use, modification, reproduction, release,
          performance, display, disclosure or distribution of the Software
          and/or DOCUMENTATION by Partner to the U.S. government shall be
          governed by the terms of this Agreement and shall be prohibited except
          to the extent expressly permitted in this Agreement.

     o.   Precedence. In the event of any inconsistency or conflict between the
          terms and conditions of this Agreement and those of a Schedule to this
          Agreement, the terms and conditions of the Schedule shall govern.

                                       10
<PAGE>

IN WITNESS WHEREOF, the parties have caused this Agreement to be duly executed
by their authorised representatives as set forth below:

RIVERSOFT INC ("RiverSoft")             Predictive Systems Inc. ("Partner")

/s/ PAUL PUTON                          /s/  RON PETTENGILL
-----------------------------           -----------------------------
        Signature                                 Signature

Paul Puton                              Ron Pettengill
-----------------------------           -----------------------------
        Print Name                               Print Name

CORPORATE SECRETARY                     CEO
-----------------------------           -----------------------------
          Title                                    Title

22 MARCH 2001                           28 MARCH 2001
-----------------------------           -----------------------------
          Date                                      Date

                                       11<PAGE>

                                Service Agreement

This Agreement is made as of the 2nd day of Feb. 2000 ("Effective Date") by
and between Cisco Systems, Inc. a California corporation, with offices located
at 170 West Tasman, San Jose, CA 95134 and Cisco's Affiliates ("COMPANY") and
Predictive Systems, Inc., a Delaware corporation, with offices located at 1121
Pacific Ave. Santa Cruz, CA 95060 and Predictive Systems Affiliates ("Predictive
Systems").

In consideration of the mutual covenants and promises set forth below, the
parties agree as follows:

1. Duties and Obligations.

1.1 Predictive Systems agrees to:

     (a)  perform the services ("Services") described in each written statement
          signed by both parties (each a "Work Statement"). All Work Statements
          shall state the Services to be provided, the applicable fee of
          Predictive Systems and such other terms as the parties shall agree.
          The initial Work Statement is set forth in Exhibit A hereto.

     (b)  perform additional services upon execution of subsequent Work
          Statements by authorized representatives of both parties;

     (c)  provide adequate supervision, if applicable, to assure proper
          performance of the Services in accordance with Exhibit A;

     (d)  keep Company advised of the progress of the Services by organizing
          meetings between Company and Predictive Systems at mutually agreed
          upon times and frequencies;

     (e)  permit any representative of Company to review from time to time the
          results of the Services;

     (f)  provide Company with such deliverables, reports, specifications,
          drawings, models, and the like, as are appropriate to the nature of
          the Services and as specified in the appropriate Work Statement;

     (g)  keep records of work performed which Company may review from time to
          time upon reasonable notice to Predictive Systems;

     (h)  ensure that Predictive Systems and its employees comply with
          Company's safety, security and code of conduct regulations;

     (i)  ensure that Predictive Systems and its employees comply with Company's
          requirements regarding, (i) Proprietary information & Invention
          Agreement for Temporary Employees and Consultants, and
          (ii) Authorization for Background Check;

     (j)  furnish personnel who are qualified to perform the Services;

     (k)  prior to using any subcontractor not an existing employee or
          contractor of Predictive Systems, obtain Company's written approval of
          use of such subcontractor;

     (1)  execute, for the benefit of Company, an agreement with any
          subcontractor containing provisions of the character, scope and
          purpose of this Agreement,

     (m)  ensure that any employee, contractor, or subcontractor of Predictive
          Systems has the legal right to work in the United States at Company
          and has obtained the proper immigrant status on the United States
          Immigration and Naturalization Services Form I-9, or successor
          documentation;

     (n)  maintain workers' compensation insurance coverage for employees,
          contractors, or subcontractors of Predictive Systems; and

     (o)  comply with all reasonable instructions given by Company in connection
          with the Services.

1.2 Each fully executed Work Statement is hereby incorporated in full into this
Agreement by reference and shall be subject to each of the terms and conditions
of this Agreement.

1.3 Company, may at its sole option and discretion, request the transfer or
replacement of any employee or subcontractor of Predictive Systems assigned to
perform the Services and Predictive Systems shall forthwith comply.

<PAGE>

2. Representations and Warranties.

2.1 Predictive Systems represents and warrants that:

     (a)  Predictive Systems's performance of the Services and all terms of this
          Agreement will not breach any agreement that Predictive Systems has,
          or will have during the term of the Agreement, with another party and
          there is no other contract or duty on his or her part now in existence
          inconsistent with this Agreement;

     (b)  Predictive Systems has and will obtain non-disclosure, assignment of
          rights and other appropriate agreements with its employees and
          contractors, as applicable and necessary, sufficient to protect
          Company's Confidential Information;

     (c)  to the extent that Predictive Systems's obligations hereunder have
          been subcontracted, Predictive Systems shall remain fully responsible
          for such obligations and will promptly pay any fees and/or charges due
          to such Subcontractor;

     (d)  Services shall comply with Exhibit A;
               Services are Year 2000 Compliant per Company's definition
               available on the following web site: http//: www.ccisco.com; and,

     (e)  the Services will be performed in a professional workmanlike manner
          consistent with industry standards.

2.2 WITHOUT LIMITING THE FOREGOING, PREDICTIVE SYSTEMS MAKES NO EXPRESS OR
IMPLIED REPRESENTATIONS WITH RESPECT TO ITS PERFORMANCE OF THE SERVICES
HEREUNDER OR ANY DELIVERABLES CONTEMPLATED HEREBY, INCLUDING WITHOUT LIMITATION
ANY REPRESENTATION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

3. Confidentiality:

3.1 COMPANY expressly acknowledges that the performance of these services will
require Predictive Systems to gain access to COMPANY's confidential and
proprietary network and information assets, and authorizes this access for the
purposes described in the SOW, subject, however, to the Mutual Nondisclosure
Agreement, dated October 5, 1998, between COMPANY and Predictive Systems (the
"NDA").

3.2 By accepting Predictive Systems services, COMPANY assumes any and all
liability for any disclosure of any third-party confidential or proprietary
information assets, or any classified information, arising out of or resulting
from such Services, and agrees to indemnify, defend and hold harmless Predictive
Systems from and against any claim, loss or liability asserted by any person
arising out of or relating to any such disclosure, subject, however, to the NDA.

4. Indemnity.

4.1 Predictive Systems shall defend, and indemnify and hold Company harmless
from and against any and all claims, injuries, damages, obligations,
liabilities, causes of action, judgment or costs including reasonable attorneys'
fees, arising out of or in connection with, either directly or indirectly, any
intentional, negligent, fraudulent or criminal act or omission of Predictive
Systems or its subcontractors in the performance of any Services under this
Agreement, or any other act or omission by or under the direction of the
Predictive Systems or its employees, agents or subcontractors under this
Agreement.

4.2 Company shall defend, and indemnify and hold Predictive Systems harmless
from and against any and all claims, injuries, damages, obligations,
liabilities, causes of action, judgment or costs including reasonable attorneys'
fees, arising out of or in connection with Company's intentional, fraudulent or
criminal use or misuse of any deliverables resulting from Services provided to
Company by Predictive Systems under this agreement.

<PAGE>

4.3 Notification. Company or Predictive Systems shall promptly notify each other
in writing of any claims subject to the indemnifications under Sections 4.1 and
4.2. In the event that any legal actions are taken, copies of all papers in
connection with such action shall be promptly forwarded to the respective party.
Neither party shall, if involved, incur any expenses or make any settlement
without the written consent of the other party.

5. Fees.

5.1 Predictive Systems shall be paid the fixed fees set forth in Exhibit A
attached hereto for Predictive Systems's performance of Services under this
Agreement, and Company will in no event be obligated to pay Predictive Systems
any more than the maximum fee amount stated in Exhibit A.

5.2 Predictive Systems shall submit to Company invoices detailing all the
Services rendered and, assuming timely and satisfactory completion of such
Services, Company shall pay such invoices within thirty (30) days of receipt of
invoice. Such fees are Predictive Systems's sole compensation for rendering
Services to Company. The parties agree that Company is not responsible to
reimburse any costs or expenses incurred by Predictive Systems in performing the
Services unless otherwise agreed to in the applicable Work Statement and/or
Exhibit A.

6. Term.

6.1 This Agreement will commence on the Effective Date and will continue until
the later of (i) December 31, 2000, or (ii) so long as a Work Statement (Exhibit
A) is in effect and has not been completed, unless terminated earlier as
provided in this Agreement ("Initial Term"). This Agreement shall renew month to
month after the Initial Term; provided that either party may prevent such
renewal, with or without cause, by giving the other party notice thirty (30)
days prior to the termination date of the Initial Term of the Agreement.

Termination. Company may terminate this Agreement, in whole or in part, for
convenience upon ten (10) days written notice to the Predictive Systems.
Immediately upon such notice, Predictive Systems will stop all work related to
this Agreement. Company shall pay Predictive Systems within thirty (30) days
receipt of invoice for all services rendered prior to notice of termination.

Further, notwithstanding anything to the contrary, this Agreement may be
terminated by either party for cause in the event of: (a) breach or default by
the other party of a material obligation under this Agreement which is not
remedied within thirty (30) days after written notice in accordance with Section
15; (b) a party files for bankruptcy or becomes an involuntary participant in a
bankruptcy proceeding, if such proceedings are not dismissed within sixty (60)
days after commencement; or, (c) notice of the inability of the other party to
perform due to the existence of an Excusable Delay event which is reasonably
determined by the terminating party to be a continuing condition; or (d) in the
event that any of the Predictive Systems's performance levels as set forth in
Exhibit A falls below ninety-five percent (95%) or falls below ninety percent
(90%) for three consecutive months, or any four (4) non-consecutive months
within a twelve-month period.

7. Insurance.

7.1 As an integral part of this Agreement and prior to initiation of work,
Predictive Systems shall deposit with Company's Risk Management Department
evidence of adequate insurance protection against fortuitous losses in the form
of certificates and/or endorsements (as applicable). The amounts shall be no
less than the amounts specified below, or such other amounts as specified in
advance in writing by Company's Risk Management Department:

     (a)  Workers' Compensation Insurance, in accordance with the provisions of
          the laws or regulations of the nation, state, territory or province
          having jurisdiction over Predictive Systems's employees, and
          Employer's Liability insurance with a minimum limit of liability of
          One Million Dollars ($1,000,000).

<PAGE>

     (b)  Commercial General Liability Insurance, written on an "occurrence"
          basis, including bodily injury, products/completed operations, broad
          form property damage, blanket contractual liability, and contractor's
          liability with a limit of liability not less than Two Million Dollars
          ($2,000,000) combined single limit per occurrence for bodily injury
          and property damage and not less than Three Million Dollars
          ($3,000,000) general aggregate.

     (c)  Business Automobile Liability covering use of all owned, non-owned and
          hired vehicles used in connection with the performance of this
          Agreement with a limit of liability not less than One Million Dollars
          ($1,000,000) combined single limit per occurrence for bodily injury
          and property damage.

     (d)  Professional Liability (Errors and Omissions) Insurance with limits of
          liability of not less than One Million Dollars ($1,000,000) per
          occurrence.

7.2 Waiver. Predictive Systems and its insurer(s) agree to waive all rights of
recovery or subrogation which Predictive Systems may have against Company,
except where prohibited by law. Such insurance shall substantially include the
following waiver of subrogation: Predictive Systems and its respective
underwriters hereby waive any and all rights of recovery by way of subrogation
or otherwise against Company, by reason of any loss, claim, action or payment
which might arise out of or in connection with the work performed under this
Agreement

7.3 Additional Insured. Certificates of insurance must include Company, its
subsidiaries, and their respective officers, directors, employees, and agents as
additional insureds for General Liability and Automobile Liability. All
certificates shall provide that the insurer give thirty (30) days written notice
to Company prior to any adverse material change in coverage, cancellation or
non-renewal of coverages. Said notice shall be submitted to Company's Risk
Management Department at 170 W. Tasman Drive, San Jose, CA 95134. Predictive
Systems's insurance is to be primary and shall contain cross liability and
severability of interest provisions, and any insurance carried by Company shall
be excess and non-contributing.

8. Consequential Damages: IN NO EVENT SHALL COMPANY OR PREDICTIVE SYSTEMS BE
LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR EXEMPLARY
DAMAGES INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, COST
OF PROCUREMENT OF SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, BUSINESS
INTERRUPTIONS, OR LOSS OF INFORMATION, EVEN IF COMPANY OR PREDICTIVE SYSTEMS HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. Limitation of Liability. NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT OR
OTHERWISE, NEITHER PARTY WILL BE LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF
THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL
OR EQUITABLE THEORY FOR (I) ANY AMOUNTS IN EXCESS IN THE AGGREGATE OF THE FEES
PAID BY COMPANY TO PREDICTIVE SYSTEMS HEREUNDER DURING THE SIX (6) MONTH PERIOD
PRIOR TO THE DATE THE CAUSE OF ACTION AROSE, OR (II) ANY MATTER BEYOND SUCH
PARTY'S REASONABLE CONTROL.

10. Audit and Payment Adjustment. Predictive Systems agrees to maintain, in
accordance with generally accepted accounting principles, account records
necessary to disclose the basis for any charges, ordinary or extraordinary,
billed to Company under this Agreement, and shall make them available for
examination and audit by Company or its agents prior to, and for a period of two
(2) years after, receipt by Predictive Systems of final payment under this
Agreement. Company will have the right to audit such records during normal
business hours upon 72 hours notice to Predictive Systems.

11. Access. COMPANY expressly authorizes Predictive Systems to gain access,
including without limitation external network access, to COMPANY's computer
network and information systems which is reasonable and necessary for the
purposes described in the SOW, and COMPANY acknowledges that such access shall
be obtained by Predictive Systems with the express permission of COMPANY.

<PAGE>

12. Restrictions Regarding Employees.

12.1 Restrictions Against Solicitation and Hiring. While this agreement is in
effect, and for a period of six months subsequent to the termination of this
agreement, neither Predictive Systems nor Company shall (i) solicit for
employment any of the other party's employees, without the prior written consent
of such other party or (ii) knowingly employ, either directly or indirectly (as
a consultant, independent contractor or otherwise), any of the other party's
employees; provided that any response by an employee of one party to any
advertisement of employment opportunities made by the other party targeted to
the general public shall not be deemed to be a breach of the foregoing
provision.

13.General.

13.1 Notice. Any notice to be given hereunder shall be in writing and addressed
to the applicable party at the address stated above, or such other address as
the party may designate from time to time by written notice in accordance with
this Section. Except as otherwise expressly provided in this Agreement, notices
hereunder shall be deemed given and effective (i) if personally delivered, upon
delivery, (ii) if sent by overnight rapid-delivery service with tracking
capabilities, upon receipt; (iii) if sent by telex, telecopier, or electronic
mail, at such time as the party that sent the notice receives confirmation of
receipt by the applicable method of transmittal, or (iv) if sent by certified or
registered United States mail, within five (5) days of deposit in the mail.

13.2 Severability. If any provision herein shall be held to be invalid or
unenforceable for any reason, such provisions shall, to the extent of such
invalidity or unenforceability, be of no force or effect, but without in any way
affecting the remainder of such provision or any other provision contained
herein, all of which shall continue in full force and effect.

13.3 Assignment. This Agreement shall be binding upon, and inure to the benefit
of, the parties hereto and their respective heirs, successors and assigns;
provided, however, that this Agreement and the rights and obligations hereunder
are not assignable by Predictive Systems without Company's prior written
consent.

13.4 Governing Law. This Agreement and all disputes and suits related thereto
shall be governed, construed, and interpreted in accordance with the laws of the
State of California without regard to conflicts of laws provisions thereof.

13.5 Compliance with Laws. Predictive Systems hereby represents and warrants
that (i) it shall comply with all applicable, local and national laws and
regulations; (ii) this Agreement and all of its terms are in full conformance
and in compliance with such laws; and (iii) it shall not act in any fashion or
take any action which will render Company liable for a violation of the U.S.
Foreign Corrupt Practices Act, which prohibits the offering, giving or promising
to offer or give, directly or indirectly, money or anything of value to any
official of a government, political party or instrumentality thereof in order to
assist it or Company in obtaining or retaining business or in caring out the
Services hereunder. Upon request, Predictive Systems agrees to issue
certificates certifying compliance with any of the aforementioned laws or
regulations as may be applicable to the Software and/or services being furnished
hereunder.

13.6 Independent Contractor. Predictive Systems hereby acknowledges and agrees
that it is an independent contractor to Company and is solely responsible for
all taxes, withholdings, and other similar statutory obligations. Predictive
Systems agrees to defend, indemnify and hold Company harmless from any and all
claims made by any entity on account of an alleged failure by Predictive Systems
to satisfy any such tax or withholding obligations. Predictive Systems
acknowledges and agrees that it is not an employee, agent, a joint venture, or a
partner of Company. Predictive Systems has no authority to act on behalf of or
to enter into any contract, incur any liability or make any representation on
behalf of Company. Predictive Systems will supply all tools and equipment
necessary to perform the Services unless otherwise agreed to in the Agreement.

<PAGE>

13.7 Export Laws and Restrictions. Predictive Systems shall not transmit,
directly or indirectly, any Confidential Information or any technical data
received from or disclosed by Company, nor the direct product thereof, outside
the United States without Company's prior written consent and in accordance with
all export laws and regulations of the United States. Predictive Systems agrees
that it does not intend nor will it, directly or indirectly, export or re-export
any Confidential Information to anyone who Predictive Systems knows or has
reason to know will utilize it in the design, development or production of
nuclear, chemical or biological weapons or to anyone who has been prohibited
from participating in U.S. export transactions by any federal agency of the U.S.
Government.

13.8 No Waiver. No delay or failure by either party to exercise or enforce at
any time, any right or provision of this Agreement shall be considered a waiver
thereof or of such party's right thereafter to exercise or enforce each and
every right and provision of this Agreement. Any waiver of any right hereunder
in a specific circumstance shall not be deemed a waiver of that right in any
other circumstances or a waiver of any other right. A waiver to be valid shall
be in writing but need not be supported by consideration.

13.9 Counterparts. The Agreement may be executed in one or more counterparts,
each of which shall be deemed an original, but all of which shall constitute but
one and the same instruments.

13.10 Excusable Delay. Neither party will be liable for any failure or delay in
performing any of its obligations under this Agreement, that is due to causes
beyond its reasonable control, such as natural catastrophes, governmental acts
or labor strikes or difficulties. Predictive Systems will notify Company
promptly of any factor, occurrence or event that comes to its attention that may
affect or delay Predictive Systems's ability to perform any of its other
obligations hereunder. By way of example, such notices shall be given in the
event of any loss or reassignment of key employees, threat of strike, knowledge
or any allegation that any technology used or to be used in performing
Predictive Systems' obligations would infringe on any third party's technology
rights, significant loss of data, or significant equipment failure.

13.11 Attorney Fees. The prevailing party in any legal action to enforce or
interpret this Agreement shall be entitled to recover reasonable attorney's fees
and costs.

13.12 Amendment. This Agreement may be amended or modified only with the prior
written consent of Authorized Representatives of both parties.

13.13 Entire Agreement. This Agreement and all schedules, exhibits and
attachments hereto constitute the entire agreement between the parties
concerning the subject matter hereof. This Agreement replaces and supersedes any
prior verbal or written understandings, communications, or representations
between the parties.

13.14. Survival. The following provisions shall survive termination or
expiration of this Agreement for whatever reason: Sections 3.1.

<PAGE>

IN WITNESS WHEREOF, the undersigned have caused this Agreement to be executed by
their duly authorized representatives as of the date written above:

Cisco Systems, Inc.

/s/ Perry V. Burke                 Purchasing Manager                 8 Feb 2000
--------------------------------------------------------------------------------
Signature                                Title                           Date

Predictive Systems, Inc.

/s/ Marlene C. Bell
--------------------------------------------------------------------------------
Signature                                Title                           Date

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