Document:

<PAGE>

                                                                 Exhibit 10.21

                                  IIC
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                             CHANGE ORDER                        Date: 12/07/99
State of Idaho, Dept. of Admin., Division of Purchasing          Time: 08:20
                                                                 Pages 1 of 3
Delivery Due            CPO    422    0                          Rev#:   1
12/06/02
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Ship to: 2000IMS                            Bill to: 2000IMS
Admin - Internal Management Systems         Admin - Internal Management Systems

650 W STATE STREET                          650 W STATE STREET
PO BOX 83720                                PO BOX 83720
BOISE ID 83720-0004                         BOISE ID 83720-0004
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Vendor :34996                               Terms: Net 30 Days
IDAHO INFORMATION CONSORTIUM INC
Attn: SCOTT SOMERHALDER                     FOB: Dest-Freight Prepaid & Allowed
425 W CAPITOL BLVD                      Routing:
LITTLE ROCK AR 72201                      Buyer: Mark Little

                                                                 Stated In: USD
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Line   Item ID / Description  Quantity   U/M      Unit       U/M     Total
Nmbr                          Ordered            Price               Price

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    1  91551                     1.00    M030     0.00000    M030      0.00000
        Information Highway Electronic Services (Internet, etc.)
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           CONTRACT FOR ELECTRONIC BUSINESS AND INTERNET PORTAL SERVICES
                        NOTICE OF CONTRACT (CPO) AWARD

           Contract for ELECTRONIC BUSINESS AND INTERNET PORTAL SERVICES for
           the DEPARTMENT OF ADMINISTRATION AND OTHER PUBLIC AGENCIES.
           This contract to be drawn on as requested by the requisitioning
           agencies, for a period of Three (3) years commencing
           December 7, 1999 and ending December 6, 2002, with an option to
           renew for Two (2) additional Two (2) year periods.

           PUBLIC AGENCY CLAUSE
           Contract prices shall be extended to other "Public Agencies" as
           defined in Section #67-2327 of the Idaho Code, which reads: "Public
           Agency" means any city or political subdivision of this state,
           including, but not limited to, counties; school districts; highway
           districts; port authorities; instrumentalities of counties; cities
           or any political subdivision created under the laws of the State of
           Idaho. It will be the responsibility of the Public Agency to
           independently contract with the vendor and/or comply with any other
           applicable provisions of Idaho Code governing public contracts.

           Idaho Information Consortium, Inc  CONTACT     Scott Somerhalder
                                              PHONE       208-853-1381
                                              FACSIMILE   208-853-1381

           INVOICES MUST BE SENT TO THE IDAHO ORDERING AGENCY

           ITRMC Project Team                 CONTACT     Bill Fernsworth
                                              PHONE       208-332-1878
                                              FACSIMILE   208-334-2307

           THIS CONTRACT CONSISTS OF THE FOLLOWING AND ALSO CONSTITUTES THE
           STATE OF IDAHO'S ACCEPTANCE OF YOUR SIGNED PROPOSAL

           A.   This Notice of Contract (CPO) Award;
           B. THE STATE OF IDAHO'S ELECTRONIC BUSINESS AND INTERNET PORTAL
           SERVICES REQUEST FOR PROPOSAL dated June 23, 1999, incorporated
           herein by reference as though set forth in full; and
           C. IIC's signed Proposal dated July 30, 1999, in response to
           The Electronic Business and Internet Portal Services RFP,
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<PAGE>

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                             CHANGE ORDER                        Date: 12/07/99
State of Idaho, Dept. of Admin., Division of Purchasing          Time: 08:20
                                                                 Pages 2 of 3
Delivery Due            CPO    422    0                          Rev#:   1
12/06/02
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                               Continued Next Page

           incorporated herein by reference as though set forth in full.
           D. Any Service Level Agreement entered pursuant to this contact.
           E. Any Purchase Order issued pursuant to this contract.

           In the event of any inconsistency, unless otherwise agreed to in
           writing by both parties, such inconsistency shall be resolved by
           giving precedence in the following order:
           1.    This document.
           2.    The State of Idaho's Request for Proposal
           3.    IIC's signed Proposal

           QUANTITIES: The State of Idaho, Division of Purchasing can only
           give approximations of quantities and will not be held responsible
           for figures given in this document.

           The following modifications are made to the Terms and Conditions
           that accompanied and were incorporated into the the State of
           Idaho's Electronic Business and Internet Portal Services Request for
           Proposal:

           STATE OF IDAHO STANDARD CONTRACT TERMS AND CONDITIONS

           1. Termination is changed to read: TERMINATION: The State may
           terminate the Agreement (and/or any order issued pursuant to
           the Agreement) when the Contractor has been provided written notice
           of default or non-compliance and has failed to cure the default or
           non-compliance within a reasonable time, not to exceed thirty (30)
           calendar days, after receipt of such notice. If the Agreement is
           terminated for default or non-compliance, the Contractor will be
           responsible for any direct costs and/or damages incurred by the
           State for placement of the new contract. The State, upon
           termination for default or non-compliance, reserves the right to
           take any legal action it may deem necessary. For purposes of this
           Contract, the phrase "a default or event of non-compliance"
           warranting termination under this section" shall include but not
           be limited to:
           (1) Any material breach or evasion by IIC of the terms or
           conditions of this Contract and its amendments, if any; or
           (2) Substantial cessation of Portal services by the portal; or
           (3) Fraud, misappropriation, embezzlement, malfeasance,
           significant malfeasance, illegal conduct by IIC, its officers, or
           directors; or
           (4) Dissolution of IIC or forfeiture of its company existence; or
           (5) Amendment of the State's enabling authority making the Portal
           substantially impractical; or
           (6) An adverse judicial decision by a court of competent
           jurisdiction which has the effect of rendering Portal operations
           no longer feasible; or
           (7) Insolvency of IIC; or
           (8) Material breach of an SLs.s. by IIs.s.; or
           (9) Willful disclosure of any confidential information by IIC; or
           (10)Legislation materially alters the ability of IIC to operate
           the Portal; or
           (11) Failure of IIC to provide an annual irrevocable Letter of
           Credit in the amount of $500,000.00, naming the State of Idaho as
           the Beneficiary, within 30 days of the contract anniversary date.

           The following modifications are made to the Specifications that
           accompanied The State of Idaho's Electronic Business and Internet
           Portal Services Request for Proposal:

           NEW ITEM: Idaho Information Consortium may terminate this Contract
           if the key Premium service applications do not generate sufficient
           revenue to support the basic core functions required to operate the
           Portal due to the limitations required of IIC in the operations of
           the Portal by the State.

           Item 3.10([illegible]), Insurance and Performance Bond Requirement,
           is Modified to accept an Irrevocable Letter of Credit in the
           amount of
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<PAGE>

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                             CHANGE ORDER                        Date: 12/07/99
State of Idaho, Dept. of Admin., Division of Purchasing          Time: 08:20
                                                                 Pages 3 of 3
Delivery Due            CPO    422    0                          Rev#:   1
12/06/02
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                               Continued Next Page

           $500,000.00 in lieu of a Performance Bond of the same amount. Item
           3.10(d) is modified to reflect that the amount of Comprehensive
           Crime coverage for employee dishonesty, forgery, theft, wire
           transfer fraud, computer fraud or theft is $400,000.00 during the
           first year and $200,000.00 for all subsequent years, including
           renewals.

           Item 5.17, Protection of Network Operations in Transition (ME),
           Is changed to read:
           "Upon termination or expiration of the Contract, Access Idaho must
           remain operational during any transition period. Upon termination
           or expiration, all records applicable to a state agency, including
           working papers and operational documentation, must be delivered
           immediately to the Department of Administration and will become the
           property of the State, if not already such, as indicated in Section
           3.13 (Intellectual Property). Proposals must describe the process
           that would be used to facilitate a smooth transition. The State
           will provide no less than six months notification as to its
           renew/rebid intentions."

           STATE AGENCY: Invoices are to be paid through data entry of
           expenditures into the State Controller's STARS system using
           established State Contract payment procedures. THE DIVISION OF
           PURCHASING'S ASSIGNED STATE CONTRACT NUMBER MUST BE SHOWN IN THE NPC
           FIELD OF THE STARS PAYMENT TRANSACTION RECORD.

           JAN G. COX
           Administrator
           Division of Purchasing
           P O Box 83720
           Boise, Idaho 83720-0075
           Ph: (208)327-7465

           /s/ Scott Somerhalder                    12/7/99

           SCOTT SOMERHALDER                        DATE
           President

                                                 Total Of Line Items   0.00000
                                                 Discount              0.00000
                                                 Sub-Total             0.00000
                                                 Misc. charge-1        0.00000
                                                 Misc. charge-2        0.00000
                                                 Tax                   0.00000
                                                 Freight               0.00000
                                                                     ---------
                                                 Purchase Order Total  0.00000

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                                             Signature: /s/ Jan G. Cox
                                                       ------------------------
                                                        Jan G. Cox<PAGE>

                                                              Exhibit 10.22

            SCOPE OF WORK AND SPECIAL TERMS AND CONDITIONS
                CONTRACT FOR PORTAL MANAGER SERVICES

    THIS CONTRACT is between the State of Hawaii, hereinafter referred to as
"the State", and Hawaii Information Consortium, Inc., a for-profit
corporation, hereinafter referred to a "HIC".

    WHEREAS, the State has worked diligently to create an opportunity for
providing enhanced electronic access to public services and information for
Hawaii citizens in the most cost-effective, progressive, and cooperative
means possible; and

    WHEREAS, Access Hawaii, hereinafter referred to as the "Portal", is
poised to become a significant public access, economic development and
educational tool for the State of Hawaii and its residents; and

    WHEREAS, the Portal will significantly benefit the State through:
    1. Increased public services;
    2. Enhanced public access to State government;
    3. Equality of access to State government regardless of geographic
    locations;
    4. Increased efficiency of State government agencies and offices without
    budget increases through electronic commerce transactions;
    5. Providing additional resources to State agencies and offices and to
    assist them in information management, access, and electronic commerce
    functions as project grows;
    6. Providing both Standard Portal Services and Premium Services, for
    which an access charge will be assessed as recommended by the Access Hawaii
    Committee, hereinafter referred to as the AHC;
    7. Enhancing access to services and information of political
    subdivisions; and

    WHEREAS, in order to effectuate electronic access and commerce for
citizens with government throughout the State, the Governor's Office issued a
Request for Proposals for an Electronic Business and Internet Portal
Provider, GOV (RFP 99-00) on September 22, 1999 and amendments on October 7,
1999, October 14, 1999, November 5, 1999, and December 9, 1999, referred to
hereinafter collectively as the "RFP", seeking proposals for a private Portal
manager; and

<PAGE>

    WHEREAS, HIC submitted an original proposal on November 19, 1999 in
response to the RFP and Best and Final Offer on December 20, 1999 in response
to Addenda D, and such proposal was determined by the proposal review
committee to be the one best suited to the goals of the State, which proposal
in hereinafter referred to as the"HIC Proposal"; and

    WHEREAS, the State desires to contract with HIC to serve as the Portal
Manager and to establish, develop, operate, maintain and expand the Portal as
mutually agreed to by HIC and the State; and

    WHEREAS the Portal will provide increased electronic access and commerce
among Hawaii residents, businesses, and other government entities;

    NOW THEREFORE, the parties agree as follows:

1.  INCORPORATION BY REFERENCE

    The provisions of the RFP and the HIC Proposal are hereby incorporated
into this Contract and made a part hereof. If there is any conflict among the
provisions of the RFP, the HIC Proposal, this Contract, and the laws of the
State, then those conflicts will be resolved in the following order
precedence:

1. Hawaii law
2. Contract
3. The RFP and addenda & the HIC Proposal, equally.

This Contract may be amended only by mutual expressed written consent.

2.  PURPOSE OF THE PORTAL.

    The purpose of the Portal and this contract is to realize the vision of
the Governor and Access Hawaii Committee in meeting the goals set forth in the
RFP and may be summarized as follows:

                                       2

<PAGE>

A.  To create and provide a significant and diligently promoted public service
to Hawaii citizens and businesses by:
    (1) Expanded business and citizen access to government services and
    information;
    (2) Offering an easy and convenient process for these groups to conduct
    transactions with State government online;
    (3) Accelerating the development and delivery of an increased volume of
    quality, online government services;
    (4) Improving the level of customer service from State government;
    (5) Extend electronic government services to citizens of cities and
    county government; and

B.  To provide such public service without increasing the tax burden on the
    citizens of Hawaii, through utilization of private capital and management
    and appropriate payment for the same.

3. TERM OF CONTRACT AND RENEWALS

    This Contract shall be for a term of three (3) years, commencing
January 3, 2000 and expiring at 12:00 a.m., January 3, 2003, unless earlier
terminated.
    At the option of the State, the Contract may be renewed for a period of
two (2) additional years by written notice from the State on or before
July 1, 2002, of its decision to extend the Contract period through
January 3, 2005.
    At the option of the State, the Contract may be renewed for an additional
period of two (2) additional years by written notice from the State on or
before July 1, 2004, of its decision to extend the Contract period through
January 3, 2007.

4. RELATIONSHIP OF PARTIES

    Access Hawaii will be overseen by the AHC, an advisory committee to the
    State. Routine contract administrative activities will be implemented
    through the AHC, who is the state electronic commerce coordinator
    committee, working in concert with HIC. Final statutory and decision-making
    authority for this contract resides with the Governor's Special Advisor

                                       3

<PAGE>

    for Technology Development (GSATD). The duties and responsibilities of the
    AHC and HIC are as follows:
    A.  Notwithstanding any other provisions contained herein, it is expressly
    agreed that HIC is an independent contractor in the performance of each and
    every part of this Contract. As such HIC is solely liable for all labor
    and expenses in furtherance of such performance hereunder. It is expressly
    agreed that HIC and any of its subcontractors and agents, officers and
    employees in the performance of this Contract shall act in an independent
    capacity and not as officers or employees of the State. It is further
    expressly agreed that this Contract shall not be construed as a partnership
    or joint venture between HIC  or any subcontractor and the State of Hawaii.

    B.  HIC may become an agent of the State only by the expressed written
    consent of the State.

    C.  HIC will not pledge any assets of the State in its care, custody or
    control, or cause any type of lien to attach to such.

    D.  HIC will provide Portal manager services in exchange for the
    opportunity to earn a reasonable profit from the Portal's premium services.
    Premium Services are those services or information that are made available
    in such a way that they have commercial value or add convenience to the
    user. HIC will capitalize, develop and operate the Portal, which will
    serve in a manner which is self-supporting and cost effective. Some of the
    information access is intended to be provided standard (no cost) to Portal
    users. Standard services will be funded from the proceeds of the premium
    services. The development of premium or standard services will include
    adequate integration with state agency systems to ensure that necessary
    records are created and populated appropriately. The Portal is intended to
    be self-supporting with HIC receiving its compensation from the net
    proceeds of premium services. The State of Hawaii will give its full
    support and effort to HIC in the effort to make the Portal self-supporting.

    E.  The AHC will establish priorities and policies and approve or
    disapprove Service Level Agreements (agreements between the Portal and
    State Agencies or political subdivisions that define circumstances and
    responsibilities relating to providing on-line

                                       4

<PAGE>

    electronic access and/or transactions, which are at the agencies' or
    political subdivisions' discretion). HIC will submit a revised budget plan
    for the operation of the Portal within 60 days of the commencement of this
    contract.

    F.   As a contractor for the State, HIC will deliver and disburse funds
    as agreed between HIC, AHC and any entity as negotiated in separate Service
    Level Agreement. The AHC and the Hawaii Director of the Department of
    Budget and Finance ("B&F") shall approve all funds handling procedures. HIC
    will keep, maintain and be a custodian of all Portal financial and
    operation records.

    G.   HIC will follow relevant state and federal statutes, rules and
    regulations applicable to assuring privacy and confidentiality. With
    respect to state and local government information and filings, service
    level agreements will specify the process for disclosure. Any disclosure
    that is not specified in the service level agreement shall only be
    disclosed through the express written authorization of the data custodian.
    HIC company records are not considered public documents for purposes of
    public disclosure.

5.  HARDWARE AND SOFTWARE AGREEMENTS

    A.   HIC will provide hardware, and provide or develop software as
    outlined in the HIC Proposal, and such other hardware and software as may
    be necessary to make the Portal operational.

    B.   Upon completion of the initial three year term of the contract, HIC
    will provide to the State at no cost, and without additional terms or
    conditions, a complete copy, together with any software updates or upgrades
    made by HIC, of all application and Portal software (hereinafter
    collectively "The Software") developed either by HIC or by any or all of
    its Affiliate Portal Companies and implemented on the Portal Corporations
    who are wholly owned subsidiaries of the National Information Consortium,
    Inc. that serve as the Portal Managers for state gateway service
    initiatives.) HIC will also include with the Software complete
    documentation and source code. The State shall be granted a perpetual
    for-use-only license to The Software including rights to modify the code
    and application, as the State deems appropriate. This provision does not
    apply to software or documentation

                                       5

<PAGE>

    created by third parties and purchased by HIC, or one of its Affiliate
    Portal Companies. The Software shall be delivered to the State no later
    than the end of the term of the contract unless otherwise agreed to
    mutually by the parties to this contract. This provision also remains in
    effect for any additional software created by HIC or an Affiliate Portal
    Company implemented on the Portal during any subsequent contract
    extension, amendment or renewal period.

    C.   If this Agreement is terminated by the State "for cause", or by HIC
    for reasons identified in section 15 and 16 prior to the end of the
    initial contract term, or by HIC without cause, the State shall be
    entitled to the license at the time termination is effective. If this
    Agreement is terminated by the State without cause, the State reserves
    the right to negotiate terms for licensure or software. The State
    reserves the right to acquire equipment at fair market value at the
    termination of this contract in coordination with HIC's leasing agent.

    D.   License shall be limited to State use for the state of Hawaii's
    Portal for state and local government services and may not be sublicensed
    to political subdivisions; however, if the State has a joint program
    through the Portal with a political subdivision at the time the license
    is granted or before the termination of the contract, the license may
    continue to be used for such a program only.

    E.   HIC shall deposit on a quarterly basis, the most recent version of
    all Portal application source code in escrow with a Hawaii-based neutral
    third party (the "Escrow Agent") to be mutually chosen by HIC and the
    State. Over the term of the contract HIC will have the authority to
    remove superseded source code. The source code shall be delivered to the
    State by the Escrow Agent in the event HIC: (i) is declared insolvent
    through bankruptcy proceedings, (ii) is unable to perform its obligations
    to the State under the Contract, or (iii) as otherwise provided in its
    agreement with the Escrow Agent.

    HIC acknowledges that the State will review, approve and subsequently
    receive from HIC, an executed copy of the software escrow agreement
    between HIC and the Escrow Agent to the State. HIC will notify the State
    in writing of any amendments to such agreements, any change in Escrow
    Agent, or of any replacement or successor escrow arrangements. The

                                       6

<PAGE>

    Escrow Agent will provide written notification to the State's GSATD or
    his successor, at least semiannually, detailing all account activity
    during the previous period.

    F.   All Portal trademarks, trade names, logos and other identifiers,
    Internet uniform resource locators, Internet addresses and e-mail
    addresses obtained or developed pursuant to this Contract shall be the
    property of the State.

6.  CONNECTIONS BETWEEN PORTAL AND STATE AGENCIES

    Costs associated with and maintenance of communication links from State
    facilities to HIC facilities for Portal purposes, including but not
    limited to leased circuits from telephone or cable companies, shall be
    paid as expenses by HIC.

7.  PORTAL SERVICE

    A.   HIC shall negotiate with and obtain written Service Level Agreements
    from each separate data-providing entity (hereinafter, "DPE") from which
    electronic access or transactions are desired.

    B.   Subscribers (customers who apply for and receive from the Portal, a
    user name and password in order to access the services they desire with
    monthly billing instead of instant payment) will be required to execute a
    contract for services. All contracts with subscribers and all SLA's shall
    be subject to approval and continuing monitoring by the AHC.

    C.   HIC will enter into an SLA with each agency or political subdivision
    who provides information to HIC for the Portal or which has a transaction
    which furnishes information to the agency or political subdivision. These
    agreements will be signed by the agencies' authorized representative(s)
    and will be approved by the AHC. Only information that is legally and
    ethically distributable, as determined by the state agency, in its
    capacity as the legal custodian of the respective data, will be included
    on the Portal. The SLA will detail what information will be accessed or
    transactions performed, how it will be accessed and provided to the
    public or how the transaction will generally operate with the agency, any
    statutory fees or enhanced access charges, and what, if any special
    requirements must be

                                       7

<PAGE>

    satisfied by the individual customers to qualify for access to the
    information or to perform the transaction. The agency and HIC will agree
    on a schedule for collection and payment of any statutory fee required.
    Once an agreement has been reached and approved by the AHC, the public
    information application will be developed according to the agency's SLA.

    D.   Since HIC's software developers creating the application may see
    some confidential information while working with the agency
    representative in determining which data fields are required, HIC's
    employees must satisfy any privacy and confidentiality requirements that
    the agency may require prior to beginning work.

    E.   All SLA's or other requests regarding the Portal from non-state
         level political subdivisions must be approved by the AHC through the
         service request process. The AHC shall establish the priority of such
         requests.

8.  DISTRIBUTION OF PORTAL REVENUES

    A.   The establishment of all charges to Portal users shall be reviewed
    by the AHC. The AHC will review and approve any and all Portal use or
    data access charges for fairness, reasonableness, and appropriateness in
    furthering the goals of this Agreement. HIC may at any time recommend
    changes in charges to the AHC.

    B.   In establishing Portal use or data access charges the AHC shall
    consider the following factors:
         (1) A commitment to the public policy requirement to provide
         electronic access to public records at the most reasonable rate
         possible and to improve government service to its citizens and
         businesses by allowing transactions online.
         (2) That the charges may be adjusted to permit funding of special
         projects and enhancement of public service.
         (3) The entrepreneurial and start-up nature of the business and
         attendant risk of capital for HIC and the need to earn a reasonable
         profit on Portal operations.
         (4) The need to invest in the reasonable expansion, maintenance and
         improvement to online Portal transactions and information services.
         (5) Any other reasonable factors which in the opinion of AHC should
         be considered.

                                       8

    C.   To the extent an audit report discloses any discrepancies in the HIC
    charges, billings, or financial records, and following a period for
    review and verification of the amount by HIC, HIC will adjust the payment
    as soon as reasonable possible, but not to

                                       9

<PAGE>

    exceed 90 days. HIC shall cooperate to assure that verification is
    completed in a timely manner.

    D.   HIC also agrees to make other changes requested by the State, which
    is agreed to by HIC and the AHC, to comply with recommendations resulting
    from any audit. Any such audit will be performed by a competent and
    reputable Certified Public Accountant licensed in Hawaii.

    E.   The accounting system is to include a numbered chart of accounts,
    books of original entry of all transactions, appropriate subsidiary
    ledgers, a general ledger, which includes to-date postings and an audit
    trail through financial statements. Such books may either be maintained
    on paper or on computer with appropriate backup. HIC shall from the
    beginning of this Contract adopt the calendar year ending December 31st
    for reporting purposes.

    F.   HIC will report activities to the State as follows:
         (1)  Within 120 days after the close of HIC's fiscal year, HIC will
         submit to the State an annual financial report and audit. These
         reports must be certified by an independent certified public
         accountant (selected by HIC) that may be the accountant or a member
         of the firm of accountants who regularly audit the books and
         accounts of HIC. The submitted audit information must include, but
         is not limited to, the audited financial statements, auditor
         opinions, reports on internal control, findings and recommendations
         and management letters. In addition, HIC is subject to any further
         audit and review determined necessary by the State after furnishing
         reasonable notice to HIC.
         (2)  Develop and regularly update, in cooperation with the data
         custodians, a draft Portal strategic plan for presentation to the
         AHC on at least an annual basis.

         (3)  Report to the AHC on a periodic basis concerning potential new
         applications, services and related issues. HIC will strive to
         improve access to, and the utility of the public information and
         transactions available through the Portal by exploring and
         recommending ways to:

                                      10

<PAGE>

              a.   Expand the amount and kind of public services and
              information available;
              b.   Increase the utility of the public information presented,
              the transactions available, and the form in which both are
              provided;
              c.   Expand the base of users who access the public services
              and information;
              d.   Improve individual and business access to public services
              and information through implementing improvements in
              technology; and,
              e.   Make recommendations designed to increase the effectiveness
              and resources of the Portal.
              f.   Redesign and maintain the State of Hawaii website and the
              agreed upon Portal pages.
         (4)  HIC will measure Customer satisfaction including Web surveys
         and report results to the AHC on a schedule to be agreed to by the
         AHC and HIC but no less than on an annual basis, and
         (5)  HIC will measure and report to the AHC on growth trends and
         usage of the Portal, as well as hits, access, transactions and other
         performance measures or metrics as mutually agreed upon by the AHC
         and HIC. Working in cooperation with the AHC, HIC will submit the
         details of the proposed service measures either as part of the
         service management plan for Portal wide indicators and as part of
         the Service Level Agreements for application specific indicators.
         (6)  If available, HIC will utilize the state's payment card
         processor for payment card transactions, with the provision that
         HIC will receive state rates negotiated as part of the State of
         Hawaii contract with its chosen bank during the life of that
         contract unless otherwise determined by the State, or unless more
         favorable rates may be obtained by HIC independent of the state.
         (7)  HIC will have an initial opportunity to collect state statutory
         fees from users before paying same to the state. HIC guarantees the
         collection of such statutory fees to the state.

                                       11

<PAGE>

11. PERSONNEL PRACTICES

    A.   The hiring, recruitment, management, training, and firing of HIC
    employees will be the responsibility of HIC. The State's only involvement
    in the personnel affairs of HIC shall be limited to disclosure of the
    names and positions of officers and employees of HIC, except within
    its role as auditor.

    B.   No officer, employee, or director of HIC shall receive a salary,
    except as and for services performed by such officer, employee, or
    director, or member for HIC on behalf of the Portal.
    C.   HIC shall be responsible for all required costs attributable to its
         officers and employees, including but not limited to, worker's
         compensation premiums and deductible, unemployment compensation tax
         withholding contributions, tax withholding contributions, and similar
         items.

12. INSURANCE AND BONDS

    HIC shall provide the AHC written proof of the following insurance
    provided by a qualified firm authorized/admitted to do business in Hawaii:

    A.   General comprehensive liability insurance policy in the amount of at
    least $1,000,000.

    B.   Workers' compensation insurance coverage as required by State law on
    all HIC employees.

    C.   Fidelity bond in the amount of at least $200,000 per HIC employee.

                                      12

<PAGE>

13. CHANGES IN PORTAL

    A.   Portal operations and development shall be generally in accordance
    with the HIC Proposal, the RFP and this contract as described in
    Section 11, and Section 13.B.

    B.   A planned material change in Portal operations cannot be made by HIC
    without the prior written consent of the AHC. A "material change" includes,
    but is not limited to, a change which is substantial and which increases
    response time to inquires, adds to the complexity of Portal use,
    diminishes services provided to users, or results in a comparable impact
    on operations noticeable by users.

    C.   HIC will provide to the AHC at least thirty (30) days prior written
    notice of a planned material change in Portal operations.

    D.   HIC shall timely provide to the AHC such other management reports as
    the AHC may reasonably request.

14. NOTICES

    Each party may change its designation for notice following written notice
    to the other party to this Contract.

    AHC
          Mr. Joseph Blanco
          Chair, Access Hawaii
          State Capitol
          Honolulu, Hawaii

    HIC
          Aka A. DeMesa
          Hawaii Information Consortium, Inc.
          Honolulu, Hawaii

                                      13

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    Notices by the parties to one another shall be given in writing to the
    persons identified above or to such other persons as may be subsequently
    identified in a written notice. Such notices shall be effective on the
    date of receipt if sent by U.S. first-class or restricted delivery
    mail, postpaid, or by any reputable overnight delivery service, prepaid.

15. TERMINATION OF CONTRACT

    The State of HIC shall have the right to terminate this Contract for cause,
    subject to cure, by providing written notice of termination to HIC or the
    State, respectively. Such notice shall specify the time, the specific
    provision of this Contract or "for cause" reason that gives rise to the
    termination and shall specify reasonable appropriate action that can be
    taken by HIC or the State to avoid termination of the Contract. The State
    and HIC shall provide a period of up to sixty (60) days, unless otherwise
    specified in this Contract, for HIC or the State to cure breaches and
    deficiencies of its performance obligations under this Contract. The State
    may terminate this Contract at any time, if directed to do so by statute
    or court order.

16. TERMINATION FOR CAUSE

    A.   For purposes of this Contract, the phrase "for cause" by the State
    shall include but not be limited to:
         (1)  Any material breach or evasion by HIC of the terms or
         conditions of this Contract and its amendments, if any; or,
         (2)  Substantial cessation of Portal services by the Portal; or,
         (3)  Fraud, misappropriation, embezzlement, malfeasance, significant
         misfeasance, or illegal conduct by HIC, its employees, agents,
         officers, or directors; or,
         (4)  Dissolution of HIC or forfeiture of its company existence; or,
         (5)  Amendment of the State's enabling authority making the Portal
         substantially impractical; or,
         (6)  An adverse judicial decision by a court of competent
         jurisdiction, which has the effect of rendering Portal operations no
         longer feasible; or,
         (7)  Insolvency of HIC; or,

                                      14

<PAGE>

         (8)  Material breach of an SLA; or,
         (9)  Negligent disclosure of any confidential information; or,
         (10) Legislation materially alters the ability of HIC to operate the
         Portal; or,
         (11) All applicable provisions of the RFP.

    B.   For purposes of this Contract, the phrase "for cause" by HIC shall
    include, but not be limited to key premium service applications that do not
    generate sufficient revenue to support the basic core functions required
    to operate the Portal at a reasonable profit, provided that HIC
    acknowledges that no reasonable profit is expected in the first eighteen
    (18) months of the initial contract term.

17. CONTINUATION OF OPERATIONS DURING TRANSITION PERIOD

    If for any reason this contract shall be terminated or upon expiration of
    the Contract without extension, or at the end of any extension HIC shall,
    at the option of the State, continue to operate under this Contract as
    Portal Manager in accordance with all forms and conditions of this
    Contract, together with any amendments or modifications in existence at
    such time, for a period of up to twelve (12) months from the time of
    expiration or notification of termination from the State to HIC. The intent
    of this provision is to insure continuation of Portal operations while a
    successor Portal manager is chosen and installed. The State shall notify
    HIC at the earliest possible opportunity but in any event, no later than
    the date of notification of termination, or the notifications dates set
    forth in Section 2 above whichever is earlier that it shall continue
    operations and the duration of time for such continuation.

18. DEFENSE OF PATENT, COPYRIGHT, TRADEMARK, TRADE SECRET

    HIC warrants that its proposed operation of the Portal does not and shall
    not infringe on the United States patent, copyright, trademark or trade
    secret right of any person or entity. The State shall be provided with
    prompt notice of any such claim of infringement and HIC shall have the
    exclusive right to defend or settle such claim at HIC's option subject to
    State approval which shall not be unreasonably withheld. The State shall
    cooperate with HIC in its defense or settlement of such claim at no
    expense and no liability to the State. HIC

                                      15

<PAGE>

    is not responsible for the content of information or links furnished by
    the state or any entity thereunder to HIC.

19. MARKETING

    It is recognized that HIC and its affiliated companies intend to use its
    experience with the State, the AHC and DPE's as a marketing tool with
    third parties. It is agreed that HIC may make references to and use the
    State as a reference. If HIC intends to claim that the State "endorses"
    HIC or use the State seal, AHC or Portal logo or claim representations
    made by the State, all such material must be submitted to AHC to review
    and approval prior to use by HIC.

20. LIABILITY

    A.   The State, its agents, and employees shall not be legally responsible
    for errors due to problems caused by HIC's actions or intentional
    omissions in operation of the Portal.

    B.   HIC agrees for itself, its agents, employees, and assigns to hold
    harmless, indemnify and defend the State, its agents and employees from
    any actions arising out of HIC's negligence or material failure to perform
    under the terms of this Contract.

    C.   HIC agrees that it has not right of subrogation or contribution from
    the State for any judgment rendered against HIC to the extent such
    judgment results from HIC's negligence or material failure to perform
    under the terms of this contract.

21. ASSIGNMENT

    HIC may not assign any of its rights or delegate any of its duties
    hereunder unless done pursuant to prior written consent of the State,
    which consent shall not be unreasonably withheld.

                                      16

<PAGE>

22. CLAIMS

    This Contract shall be construed according to the laws of the State of
    Hawaii. Any legal proceedings against the State regarding this
    solicitation or any resultant contract shall be brought in the State's
    administrative, legislative, or judicial forums.

23. ENTIRE AGREEMENT

    This Contract, including any documents incorporated by reference,
    constitutes the entire agreement of the parties and supersedes all other
    prior written or oral contracts between the parties with respect to the
    subject matter hereof. This Contract may be amended only in writing signed
    by the parties thereto.

24. Disputes. In the event of any disputes or misunderstanding between the
    State and HIC, in addition to any and all other remedies, the State
    reserves the right to involve the National Information Consortium ("NIC")
    in the resolution process.

                                      17

<PAGE>

    IN WITNESS WHEREOF, the parties have executed this Agreement, effective
the day and year first above written.

                                   STATE OF HAWAII

                                   By /s/ JOSEPH F. BLANCO
                                      ----------------------
                                      JOSEPH F. BLANCO
                                      Procurement Officer

                                   HAWAII INFORMATION CONSORTIUM, INC.

                                   By /s/ AKA A. DEMESA
                                      ----------------------
                                      AKA A. DEMESA
                                      President and CEO

APPROVED AS TO FORM:

/s/ DEBORAH [illegible] EMERSON
---------------------------
Deputy Attorney General

                                      18

<PAGE>

CONTRACTOR ACKNOWLEDGEMENT:

STATE OF HAWAII            )

                         :SS

CITY AND COUNTY OF HONOLULU

         On this 29TH day of DECEMBER, 1999, before me appeared AKA A. DEMESA
_____  to me known to be the person(s) described in and, who, being by me duly
sworn, did say that he is PRESIDENT and CEO of HAWAII INFORMATION CONSORTIUM,
INC., the Contractor named in the foregoing instrument, and that he is
authorized to sign said instrument in behalf of the Contractor, and
acknowledges that he executed said instrument as the free act and deed of the
Contractor.

                                     /s/ STEPHANIE T. KATAYAMA
                                     ----------------------------------
                                     Stephanie T. Katayama
                                     Notary Public

                                     State of HAWAII

                                     My commission expires: 2/27/2000

                                      19

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