Document:

EX-10.17

 Exhibit 10.17 

EMPLOYEE MATTERS AGREEMENT 

THIS EMPLOYEE MATTERS AGREEMENT, dated as of November 30, 2016, is entered into by and between Bandwidth.com, Inc.
(“Bandwidth”), and Republic Wireless, Inc. (“Republic Wireless”). Bandwidth and Republic Wireless are also referred to in this Agreement individually as a “Party” and collectively as the
“Parties.” 
 RECITALS 

WHEREAS, Bandwidth has determined that it would be appropriate, desirable and in the best interests of Bandwidth and the stockholders of
Bandwidth to separate the Republic Wireless Business (as defined below) from Bandwidth; 
 WHEREAS, Bandwidth and Republic Wireless have
entered into the Reorganization Agreement, dated as of November 30, 2016 (the “Reorganization Agreement”), in connection with the separation of the Republic Wireless Business from Bandwidth (the “Transaction”)
and the Distribution (as defined below) of Republic Wireless Common Stock (as defined below) to stockholders of Bandwidth; 
 WHEREAS, the
Reorganization Agreement also provides for the execution and delivery of certain other agreements, including this Agreement, in order to facilitate and provide for the separation of Republic Wireless from Bandwidth; and 

WHEREAS, to ensure an orderly transition under the Reorganization Agreement, it will be necessary for the Parties to allocate between them
Assets (as defined below), Liabilities (as defined below) and responsibilities with respect to certain employee compensation and benefit plans and programs, and certain other employment matters. 

NOW, THEREFORE, in consideration of the foregoing and the covenants and agreements set forth below and other good and valuable consideration,
the receipt and sufficiency of which is hereby acknowledged, and intending to be legally bound hereby, the Parties hereby agree as follows: 

ARTICLE I 
 DEFINITIONS

 Section 1.1. Definitions. As used in this Agreement, the following terms will have the meanings set forth in this
Section 1.1. Capitalized terms not otherwise defined herein will have the meaning ascribed to such terms in the Reorganization Agreement. 

“Adjusted Bandwidth Option” has the meaning set forth in Section 5.2(b)(I). 

“Affiliate” has the meaning set forth in the Reorganization Agreement. 

“Agreement” means this Employee Matters Agreement, together with all schedules hereto and all amendments, modifications, and
changes hereto entered into pursuant to Section 15.9. 
 “Assets” has the meaning set forth in the Reorganization
Agreement. 
 “Bandwidth” has the meaning set forth in the preamble to this Agreement. 

 “Bandwidth Benefit Plan” means any Benefit Plan sponsored or maintained by
Bandwidth immediately prior to the Effective Time, excluding any such Benefit Plan that becomes a Republic Wireless Benefit Plan. 

“Bandwidth Bonus Plan” means any bonus or similar plan provided by Bandwidth, as may be amended from time to time. 

“Bandwidth Common Stock” means the Class A Voting Common Stock, par value $0.001 per share of Bandwidth, and/or the
Class B Non-Voting Common Stock, par value $0.001 per share, of Bandwidth. 

“Bandwidth Director” means any individual who is or was previously a non-employee
member of the board of directors of Bandwidth. 
 “Bandwidth Employee” means any individual who is or was previously
employed by Bandwidth immediately prior to the Effective Time, excluding any Republic Wireless Employee. 
 “Bandwidth
Entity” means Bandwidth. 
 “Bandwidth Equity Plan” means any equity incentive plan sponsored or maintained by
Bandwidth immediately prior to the Effective Time. 
 “Bandwidth FSA” has the meaning set forth in Section 9.3(a)(I).

 “Bandwidth Options” means options to purchase Bandwidth Common Stock granted pursuant to any Bandwidth Equity Plan. 

“Bandwidth Post-Distribution Share Value” means (1) with respect to the Class A Voting Common Stock, par value
$0.001 per share, $24.66; or (2) with respect to the Class B Non-Voting Common Stock, par value $0.001 per share, $23.99. 

“Bandwidth Pre-Distribution Share Value” means (1) with respect to the
Class A Voting Common Stock, par value $0.001 per share, $43.57; or (2) with respect to the Class B Non-Voting Common Stock, par value $0.001 per share, $42.39. 

“Bandwidth Ratio” means the quotient obtained by dividing the Bandwidth Post-Distribution Share Value by the Bandwidth Pre-Distribution Share Value. 
 “Bandwidth Welfare Plan” means any Welfare Plan
sponsored or maintained by any one or more Bandwidth as of immediately prior to the Effective Time. 
 “Beneficial Owner”
will have the meaning ascribed to such term in Rule 13d-3 of the General Rules and Regulations under the Exchange Act. 

“Benefit Management Records” has the meaning set forth in Section 4.3(b). 

“Benefit Plan” means any contract, agreement, policy, practice, program, plan, trust, commitment or arrangement providing for
benefits, perquisites or compensation of any nature to any Employee, or to any eligible family member, dependent, or beneficiary of any such Employee, including pension plans (qualified and nonqualified), thrift plans, deferred compensation plans
(qualified and nonqualified), supplemental pension plans and welfare plans, and contracts, agreements, policies, practices, programs, plans, trusts, commitments and arrangements providing for terms of employment, fringe benefits,

  
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severance benefits, change in control protections or benefits, medical, retiree medical, dental, vision, travel and accident, life, disability and accident insurance, tuition reimbursement,
travel reimbursement, vacation, sick, personal or bereavement days, leaves of absences and holidays of Bandwidth or Republic Wireless, as applicable. 

“Business Day” means any day other than a Saturday or Sunday or a day on which banking institutions in Raleigh, North
Carolina are authorized or requested by Law to close. 
 “Change in Control” will be deemed to have occurred as of the
first day that any one or more of the following conditions have been satisfied: 
 (a) a report on Schedule 13D will be filed with the
Securities and Exchange Commission pursuant to Section 13(d) of the Exchange Act disclosing that any Person, other than Republic Wireless or any employee benefit plan sponsored by Republic Wireless, is the Beneficial Owner directly or
indirectly of twenty percent (20%) or more of the outstanding shares of Republic Wireless Common Stock; 
 (b) any Person, other than
Republic Wireless, or any employee benefit plan sponsored by Republic Wireless, will purchase shares pursuant to a tender offer or exchange offer to acquire any shares of Republic Wireless Common Stock (or securities convertible into shares of
Republic Wireless Common Stock) for cash, securities or any other consideration, provided that after consummation of the offer, the Person in question is the Beneficial Owner, directly or indirectly, of twenty percent (20%) or more of the
outstanding shares of Republic Wireless Common Stock (calculated as provided in paragraph (d) of Rule 13d-3 under the Exchange Act in the case of rights to acquire shares of Republic Wireless Common
Stock); 
 (c) the consummation of: 

(I) any consolidation, business combination or merger involving Republic Wireless, other than a consolidation, business
combination or merger involving Republic Wireless in which holders of shares of Republic Wireless Common Stock immediately prior to the consolidation, business combination or merger (x) hold fifty percent (50%) or more of the combined
voting power of Republic Wireless (or the corporation resulting from the consolidation, business combination or merger or the parent of such corporation) after the merger and (y) have the same proportionate ownership of common stock of Republic
Wireless (or the corporation resulting from the consolidation, business combination or merger or the parent of such corporation), relative to other holders of shares of Republic Wireless Common Stock immediately prior to the consolidation, business
combination or merger, immediately after the consolidation, business combination or merger as immediately before; 
 (II) any
sale, lease, exchange or other transfer (in one transaction or a series of related transactions) of all or substantially all the assets of Republic Wireless; or 

(III) there will have been a change in a majority of the members of the board of directors of Republic Wireless within a 12-month period unless the election or nomination for election by Republic Wireless’ stockholders of each new director during such 12-month period was approved by the
vote of two-thirds of the directors then still in office who (x) were directors at the beginning of such 12-month period or (y) whose nomination for election
or election as directors was recommended or approved by a majority of the directors who were directors at the beginning of such 12-month period; or 

  
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 (d) any Person, other than Republic Wireless or any employee benefit plan sponsored by Republic
Wireless, becomes the Beneficial Owner of twenty percent (20%) or more of the shares of Republic Wireless Common Stock. 

“COBRA” means the U.S. Consolidated Omnibus Budget Reconciliation Act of 1985, as codified at Section 601 et seq. of
ERISA and at Section 4980B of the Code. 
 “Code” means the Internal Revenue Code of 1986, as amended, and the
regulations promulgated thereunder. 
 “Disability Medical Benefits” means medical, dental and vision benefits provided
before the Welfare Plan Implementation Date by an Bandwidth Welfare Plan or, after the Welfare Plan Implementation Date, by a Republic Wireless Welfare Plan, to Republic Wireless Employees who are Former Management Benefitted Employees and who
became disabled under an Bandwidth Welfare Plan that provided long-term disability benefits before the Welfare Plan Implementation Date. 

“Distribution” has the meaning set forth in the Reorganization Agreement. 

“Distribution Date” has the meaning set forth in the Reorganization Agreement. 

“Effective Time” means the effective time of the Distribution. 

“Employee” means any Bandwidth Employee, Former Bandwidth Employee or Republic Wireless Employee. 

“ERISA” means the U.S. Employee Retirement Income Security Act of 1974, as amended, and the regulations promulgated
thereunder. 
 “Exchange Act” means the Securities Exchange Act of 1934, as amended. 

“FICA” has the meaning set forth in Section 4.1(f). 

“FMLA” means the U.S. Family and Medical Leave Act, as amended, and the regulations promulgated thereunder. 

“Former Bandwidth Employee” means all former employees of Bandwidth who have an employment end date on or before the
Effective Time, excluding all Republic Wireless Employees. 
 “Former Management Benefitted Employee” means a former
Employee who (i) would have been a Management Benefitted Employee, but instead becomes entitled to long-term disability benefits under an Bandwidth Welfare Plan or (ii) who is or would have been a Management Benefitted Employee, but
instead experiences a Qualifying Event prior to the Welfare Plan Implementation Date. 
 “FUTA” has the meaning set forth
in Section 4.1(f). 
 “HIPAA” means the Health Insurance Portability and Accountability Act of 1996, as amended, and
the regulations promulgated thereunder. 
 “IRS” means the Internal Revenue Service. 

“Law” has the meaning set forth in the Reorganization Agreement. 

  
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 “Liabilities” has the meaning set forth in the Reorganization Agreement. 

“Management Benefitted Employee” means any Republic Wireless Employee who, as of the Effective Time or after the Effective
Time but before the Welfare Plan Implementation Date, is providing or commences to provide, as the case may be, services to Republic Wireless. 

“Notice of Creditable Coverage” means a certificate of creditable coverage issued in accordance with HIPAA. 

“Party” or “Parties” has the meaning set forth in the preamble to this Agreement. 

“Person” has the meaning set forth in the Reorganization Agreement. 

“Privacy Contract” means any contract entered into in connection with applicable privacy protection Laws or regulations. 

“Qualified Beneficiary” has the meaning set forth in Treasury Regulation
Section 54.4980B-3, Q&A-1. 
 “Qualifying
Event” has the same meaning as set forth in Treasury Regulation Section 54.4980B-4, Q&A-1. 

“Reorganization Agreement” has the meaning set forth in the recitals to this Agreement. 

“Tax” has the meaning set forth in the Tax Matters Agreement. 

“Tax Matters Agreement” means the Tax Matters Agreement, dated as of November 30, 2016, by and between Bandwidth and
Republic Wireless. 
 “Transaction” has the meaning set forth in the recitals to this Agreement. 

“Transition Services Agreement” has the meaning set forth in the Reorganization Agreement. 

“U.S.” means the United States of America. 

“Republic Wireless” has the meaning set forth in the preamble to this Agreement. 

“Republic Wireless 401(k) Plan” means any 401(k) plan to be established by Republic Wireless at any time. 

“Republic Wireless 401(k) Plan Beneficiaries” has the meaning set forth in Section 8.2. 

“Republic Wireless Benefit Plan” means any Benefit Plan sponsored or maintained by Republic Wireless following the Effective
Time. 
 “Republic Wireless Business” has the meaning set forth in the Reorganization Agreement. 

“Republic Wireless Common Stock” means the Class A Voting Common Stock, par value $0.001 per share of Republic Wireless,
and/or the Class B Non-Voting Common Stock, par value $0.001 per share, of Republic Wireless. 

  
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 “Republic Wireless Employee” means any individual employed by Republic Wireless
immediately following the Effective Time. 
 “Republic Wireless Option” has the meaning set forth in
Section 5.2(b)(II). 
 “Republic Wireless Equity Plan” means the plan adopted by Republic Wireless prior to the
Effective Time under which the Republic Wireless equity-based awards described in Article V will be issued. 
 “Republic Wireless
Post-Distribution Share Value” means (1) with respect to the Class A Voting Common Stock, par value $0.001 per share, $18.91; or (2) with respect to the Class B Non-Voting Common
Stock, par value $0.001 per share, $18.40. 
 “Republic Wireless Ratio” means the quotient obtained by dividing the
Republic Wireless Post-Distribution Share Value by the Bandwidth Pre-Distribution Share Value. 

“Republic Wireless Welfare Plan” means any Welfare Plan sponsored or maintained by any one or more Republic Wireless
immediately after the Effective Time. 
 “Republic Wireless Welfare Plan Participant” means each Management Benefitted
Employee and their eligible spouses, domestic partners and dependents, as the case may be, who is a participant in any of the Bandwidth Welfare Plans or the Republic Wireless Welfare Plans, as the case may be, prior to a Welfare Plan Implementation
Date. 
 “WARN” means the U.S. Worker Adjustment and Retraining Notification Act, as amended, and the regulations
promulgated thereunder, and any applicable state or local Law equivalent. 
 “Welfare Plan” means, where applicable, a
“welfare plan” (as defined in Section 3(1) of ERISA) or a “cafeteria plan” under Section 125 of the Code, and any benefits offered thereunder, and any other plan offering health benefits (including medical, funding
mechanism for a health savings account, a health care reimbursement account, wellness, prescription drug, dental, vision, and mental health and substance abuse coverage), disability benefits, life, accidental death and dismemberment or death
benefits, business travel insurance, medical and dependent care flexible spending arrangements (including any associated group medial or dependent care plan), employee assistance programs, and paid time off programs, as applicable. 

“Welfare Plan Implementation Date” means December 1, 2016. 

Section 1.2. Interpretation. In this Agreement, unless the context clearly indicates otherwise: 

(a) words used in the singular include the plural and words used in the plural include the singular; 

(b) if a word or phrase is defined in this Agreement, its other grammatical forms, as used in this Agreement, will have a corresponding
meaning; 
 (c) reference to any gender includes the other gender and the neuter; 

(d) the words “include,” “includes” and “including” will be deemed to be followed by the words “without
limitation”; 
 (e) the words “will” and “will” are used interchangeably and have the same meaning; 

  
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 (f) the word “or” will have the inclusive meaning represented by the phrase
“and/or”; 
 (g) relative to the determination of any period of time, “from” means “from and including,”
“to” means “to but excluding” and “through” means “through and including”; 
 (h) all references to
a specific time of day in this Agreement will be based upon Eastern Standard Time or Eastern Daylight Saving Time, as applicable, on the date in question; 

(i) whenever this Agreement refers to a number of days, such number will refer to calendar days unless Business Days are specified; 

(j) accounting terms used herein will have the meanings historically ascribed to them by Bandwidth and/or Republic Wireless for this purpose,
in its and their internal accounting and financial policies and procedures in effect immediately prior to the date of this Agreement; 
 (k)
reference to any Article, Section or schedule means such Article or Section of, or such schedule to, this Agreement, as the case may be, and references in any Section or definition to any clause means such clause of such Section or definition; 

(l) the words “this Agreement,” “herein,” “hereunder,” “hereof,” “hereto” and words of
similar import will be deemed references to this Agreement as a whole and not to any particular Section or other provision of this Agreement; 

(m) the term “commercially reasonable efforts” means efforts which are commercially reasonable to enable a Party, directly or
indirectly, to satisfy a condition to, or otherwise assist in, the consummation of a desired result and which do not require the performing Party to expend funds or assume Liabilities other than expenditures and Liabilities which are customary and
reasonable in nature and amount in the context of a series of related transactions similar to the Distribution; 
 (n) reference to any
agreement, instrument or other document means such agreement, instrument or other document as amended, supplemented and modified from time to time to the extent permitted by the provisions thereof and not prohibited by this Agreement; 

(o) reference to any Law (including statutes and ordinances) means such Law (including any and all rules and regulations promulgated
thereunder) as amended, modified, codified or reenacted, in whole or in part, and in effect at the time of determining compliance or applicability; 

(p) references to any Person include such Person’s successors and assigns but, if applicable, only if such successors and assigns are
permitted by this Agreement; a reference to such Person’s “Affiliates” will be deemed to mean such Person’s Affiliates following the Distribution and any reference to a third party will be deemed to mean a Person who is not a
Party or an Affiliate of a Party; 
 (q) if there is any conflict between the provisions of the main body of this Agreement and the
schedules hereto, the provisions of the main body of this Agreement will control unless explicitly stated otherwise in such schedule; 
 (r)
unless otherwise specified in this Agreement, all references to dollar amounts herein will be in respect of lawful currency of the U.S.; 

(s) the titles to Articles and headings of Sections contained in this Agreement, in any schedule and Exhibit and in the table of contents to
this Agreement have been inserted for convenience of reference only and will not be deemed to be a part of or to affect the meaning or interpretation of this Agreement; and 

  
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 (t) any portion of this Agreement obligating a Party to take any action or refrain from taking
any action, as the case may be, will mean that such Party will also be obligated to cause its relevant Subsidiaries to take such action or refrain from taking such action, as the case may be. 

ARTICLE II 
 GENERAL
PRINCIPLES FOR ALLOCATION OF LIABILITIES 
 Section 2.1. General Principles. It is the intention of Bandwidth and Republic
Wireless that all employment-related Liabilities associated with Republic Wireless Employees, whether prior to, on or after the Effective Time, are to be assumed by Republic Wireless, except as otherwise specifically set forth herein. Bandwidth and
Republic Wireless will take any and all reasonable action as will be necessary or appropriate so that active participation in the Bandwidth Benefit Plans by all Republic Wireless Employees will terminate in connection with the Distribution as and
when provided under this Agreement (or if not specifically provided under this Agreement, as of the Effective Time). 
 (a) Except as
otherwise provided in this Agreement, effective as of the Effective Time, Republic Wireless will assume, or continue the sponsorship of, and Bandwidth will not have any further Liability with respect to, or under, and Republic Wireless will
indemnify Bandwidth, and the officers, directors, and employees of Bandwidth, and hold them harmless with respect to any and all: 

(I) individual agreements entered into between Bandwidth and any Republic Wireless Employee; 

(II) agreements entered into between Bandwidth and any individual who is an independent contractor, or leasing organization,
providing services primarily for the business activities of Republic Wireless; 
 (III) collective bargaining agreements,
collective agreements, trade union or works council agreements entered into Bandwidth and any union, works council or other body representing only Republic Wireless Employees; 

(IV) wages, salaries, incentive compensation (as the same may be modified by this Agreement), commissions, bonuses, and any
other employee compensation or benefits payable to or on behalf of any Republic Wireless Employees after the Effective Time, without regard to when such wages, salaries, incentive compensation, commissions, bonuses, or other employee compensation or
benefits are or may have been earned; 
 (V) moving expenses and obligations including those related to taxes (foreign and
home), relocation, repatriation, international assignments, transfers or similar items incurred by or owed to any Republic Wireless Employees that have not been paid prior to the Effective Time; 

(VI) immigration-related, visa, work application or similar rights, obligations and Liabilities related to any Republic
Wireless Employees; 
 (VII) Liabilities under any Republic Wireless Benefit Plan; and 

(VIII) Liabilities and obligations whatsoever with respect to claims made by, or with respect to any Republic Wireless
Employees, in connection with any Bandwidth Benefit Plan, including but not limited to, such Liabilities relating to actions or omissions of or by Republic Wireless or any officer, director, employee or agent thereof on or prior to the Effective
Time. 

  
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 (b) Except as otherwise provided in this Agreement, effective as of the Effective Time, Republic
Wireless will not have any further Liability for, and Bandwidth will indemnify Republic Wireless, and the officers, directors, and employees of Republic Wireless, and hold them harmless with respect to any and all Liabilities and obligations
whatsoever with respect to, claims made by or with respect to any Bandwidth Employees or Former Bandwidth Employees in connection with any Bandwidth Benefit Plan (other than with respect to Liabilities relating to Republic Wireless Employees),
including such Liabilities relating to actions or omissions of or by Bandwidth or any officer, director, employee or agent thereof prior to, on or after the Effective Time. 

Section 2.2. Service Credit. 

(a) Service for Eligibility, Vesting, and Benefit Purposes. Except as otherwise provided in any other provision of this Agreement,
the Republic Wireless Benefit Plans will, and Republic Wireless will cause Republic Wireless to, recognize each Republic Wireless Employee’s full service history with Bandwidth for purposes of eligibility, vesting, determination of level of
benefits and, to the extent applicable and subject to Section 2.4, benefit accruals under any Republic Wireless Benefit Plan for such Republic Wireless Employee’s service with Bandwidth on or prior to the Effective Time to the same extent
such service would be credited under the Bandwidth Benefit Plans, as applicable. Notwithstanding anything to the contrary, in connection with any Employee’s break in service, any determination as to service credit will be made under and in
accordance with the applicable Republic Wireless Benefit Plan document, the terms of which will control in the case of any conflict with this Section 2.2. 

(b) Evidence of Prior Service. Notwithstanding anything to the contrary, but subject to applicable Law, upon reasonable request by
one Party to the other Party, the first Party will provide to the other Party copies of any records reasonably available to the first Party to document such service, plan participation and membership of such Employees and reasonably cooperate with
the first Party to resolve any discrepancies or obtain any missing data for purposes of determining benefit eligibility, participation, vesting and calculation of benefits with respect to any Employee. 

Section 2.3. Plan Administration. 

(a) Transition Services. The Parties acknowledge that Bandwidth or Republic Wireless may provide administrative services for
certain of the other Party’s benefit programs for a transitional period under the terms of the Transition Services Agreement. The Parties agree to enter into a business associate agreement (if required by HIPAA or other applicable health
information privacy Laws) in connection with such Transition Services Agreement. 
 (b) Participant Elections and Beneficiary
Designations. Prior to the Effective Time, each participant in a Republic Wireless Benefit Plan will execute such elections and beneficiary designations as are promulgated by the administrator of each Republic Wireless Benefit Plan, if
applicable. Notwithstanding the foregoing, if and to the extent a Republic Wireless Benefit Plan participant has failed to execute and file an updated election and/or designation, the participant elections and beneficiary designations made under any
corresponding Bandwidth Benefit Plan prior to the Effective Time with respect to which Assets or Liabilities are transferred or allocated to Republic Wireless Benefit Plans in accordance with this Agreement will continue in effect under the
applicable Republic Wireless Benefit Plan to the extent permitted under the applicable Republic Wireless Benefit Plan, including deferral and payment form elections, dividend elections, coverage options and levels, beneficiary designations and the
rights of alternate payees under qualified domestic relations orders, in each case, to the extent allowed by applicable Law. 

  
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 Section 2.4. No Duplication or Acceleration of Benefits. Notwithstanding
anything to the contrary in this Agreement or the Reorganization Agreement, no participant in the Republic Wireless Benefit Plans will receive benefits that duplicate benefits provided by the corresponding Bandwidth Benefit Plan. Furthermore, unless
expressly provided for in this Agreement, the Reorganization Agreement or required by applicable Law, no provision in this Agreement will be construed to create any right to accelerate vesting, distribution of benefits or entitlements to any
compensation or Benefit Plan on the part of any Bandwidth Employee, Former Bandwidth Employee, or Republic Wireless Employee. 

Section 2.5. No Expansion of Participation. Unless otherwise expressly provided in this Agreement, as otherwise determined or
agreed to by Bandwidth and Republic Wireless, as required by applicable Law, or as explicitly set forth in a Republic Wireless Benefit Plan, a Republic Wireless Employee will be entitled to participate in the Republic Wireless Benefit Plans only to
the extent that such Employee was entitled to participate in the corresponding Bandwidth Benefit Plan as in effect immediately prior to the Effective Time, with it being the intent of the Parties that this Agreement does not result in any expansion
of the number of Republic Wireless Employees participating or the participation rights therein that they had prior to the Effective Time. 

Section 2.6. Special Provisions. Notwithstanding any other provision in this Agreement to the contrary, each of the Chief
Executive Officer, President, Chief People Officer, General Counsel and Secretary of Bandwidth will have the discretion, power and authority to adopt and implement special provisions, rules or procedures applicable to the employment, compensation
and benefit arrangements of one or more individuals as are deemed equitable, necessary or advisable to give effect to the intentions of this Agreement, including without limitation, special provisions relating to (i) different equitable
adjustments than as set forth in Article V, in the case of a grantee who has outstanding equity-based awards granted under any Bandwidth Equity Plan, where such grantee’s circumstances warrant a different treatment to the extent that such Chief
Executive Officer, President, Chief People Officer, General Counsel and Secretary of Bandwidth deem such different treatment to be equitable, necessary or advisable, based on the advice of counsel; (ii) the good faith determination of the
employer or former employer, as applicable, of each Employee; (iii) errors in the timing of employment transfers; (iv) issues pertaining to immigration Law requirements; (v) compliance with foreign, state and/or local Laws and
(vi) any other decisions regarding the employment, compensation and benefit arrangements of one or more individuals as are deemed equitable, necessary or advisable that are not otherwise contemplated by this Agreement. 

ARTICLE III 

INTENTIONALLY DELETED 

ARTICLE IV 
 ASSIGNMENT
OF EMPLOYEES 
 Section 4.1. Active Employees. 

(a) Republic Wireless Employees. Except as otherwise set forth in this Agreement, effective not later than immediately preceding
the Effective Time, the employment of each Republic Wireless Employee will be continued by Republic Wireless or will be assigned and transferred to Republic Wireless. 

  
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 (b) Bandwidth Employees. Except as otherwise set forth in this Agreement, effective
not later than immediately preceding the Effective Time, the employment of each Bandwidth Employee will be continued by Bandwidth. 

(c) At-Will Status. Notwithstanding the above or any other provision of this Agreement,
nothing in this Agreement will create any obligation on the part of Bandwidth or Republic Wireless to (i) continue the employment of any Employee or permit the return from a leave of absence for any period following the date of this Agreement
or the Effective Time (except as required by applicable Law) or (ii) change the employment status of any Employee from “at will,” to the extent such Employee is an “at will” employee under applicable Law. 

(d) Severance. The Parties acknowledge and agree that the Distribution and the assignment, transfer or continuation of the
employment of Employees as contemplated by this Section 4.1 will not be deemed a severance of employment of any Employee for purposes of this Agreement or any Benefit Plan of Bandwidth or Republic Wireless. 

(e) Not a Change of Control/Change in Control. The Parties acknowledge and agree that neither the consummation of the Distribution
nor any transaction in connection with the Distribution will be deemed a “change of control,” “change in control,” “acceleration event” or term of similar import for purposes of any Bandwidth Benefit Plan, Republic
Wireless Benefit Plan, Bandwidth Equity Plan or Republic Wireless Equity Plan. 
 (f) Payroll and Related Taxes. With respect to
each Republic Wireless Employee, Bandwidth and Republic Wireless will, and will cause their respective Affiliates to (to the extent permitted by applicable Law and practicable) (a) treat Republic Wireless as a “successor employer” and
Bandwidth as a “predecessor,” within the meaning of Sections 3121(a)(1) and 3306(b)(1) of the Code, to the extent appropriate, for purposes of Taxes imposed under the United States Federal Insurance Contributions Act, as amended
(“FICA”), or the United States Federal Unemployment Tax Act, as amended (“FUTA”) and (b) file tax returns, exchange wage payment information, and report wage payments made by the respective predecessor and
successor employer on separate IRS Forms W-2 or similar earnings statements to each such Republic Wireless Employee for the tax year in which the Effective Time occurs, in a manner provided in
Section 4.02(l) of Revenue Procedure 2004-53. For the avoidance of doubt, the collection of payroll taxes under FICA and FUTA will not restart upon or following the Effective Time with respect to each
Republic Wireless Employee for the tax year during which the Effective Time occurs. 
 (g) Employment and Severance
Arrangements. Republic Wireless will assume and honor, or will cause a Republic Wireless Entity to assume and honor, any agreements to which any Republic Wireless Employee is party with Bandwidth, including any (i) employment contract or
(ii) retention, release or severance arrangement. 
 Section 4.2. Employment Law Obligations. 

(a) WARN. After the Effective Time, (i) Bandwidth will be responsible for providing any necessary WARN notice (and meeting
any similar state Law notice requirements) with respect to any termination of employment of any Bandwidth Employee and (ii) Republic Wireless will be responsible for providing any necessary WARN notice (and meeting any similar state Law notice
requirements) with respect to any termination of employment of any Republic Wireless Employee. 
 (b) Compliance with Employment
Laws. On and after the Effective Time, (i) Bandwidth will be responsible for adopting and maintaining any policies or practices, and for all other actions and 

  
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inactions, necessary to comply with employment-related Laws and requirements relating to the employment of Bandwidth Employees and the treatment of any applicable Former Bandwidth Employees in
respect of their former employment, and (ii) Republic Wireless will be responsible for adopting and maintaining any policies or practices, and for all other actions and inactions, necessary to comply with employment-related Laws and
requirements relating to the employment of Republic Wireless Employees. 
 Section 4.3. Employee Records. 

(a) Sharing of Information. Subject to any limitations imposed by applicable Law, Bandwidth and Republic Wireless will provide to
the other and their respective agents and vendors all information necessary for the Parties to perform their respective duties under this Agreement. The Parties also hereby agree to enter into any business associate arrangements that may be required
for the sharing of any information pursuant to this Agreement to comply with the requirements of HIPAA. 
 (b) Transfer of Personnel
Records and Authorization. Subject to any limitation imposed by applicable Law, as of the Effective Time or as soon as administratively practicable thereafter, Bandwidth will transfer and assign to Republic Wireless all personnel records, all
immigration documents, including I-9 forms and work authorizations, all payroll deduction authorizations and elections, whether voluntary or mandated by Law, including but not limited to W-4 forms and deductions for benefits under the applicable Republic Wireless Benefit Plan and all absence management records, Family and Medical Leave Act records, insurance beneficiary designations, flexible
spending account enrollment confirmations, attendance, and return to work information relating to Republic Wireless Employees who participate in Republic Wireless Benefit Plans (“Benefit Management Records”). Subject to any
limitations imposed by applicable Law, Bandwidth, however, may retain originals of, copies of, or access to personnel records, immigration records, payroll forms and Benefit Management Records as long as necessary to provide services to Republic
Wireless (acting on its behalf pursuant to the Transition Services Agreement between the Parties entered into as of the date of this Agreement). Immigration records will, if and as appropriate, become a part of Republic Wireless’ public access
file. Republic Wireless will use personnel records, payroll forms and Benefit Management Records for lawful purposes only, including calculation of withholdings from wages and personnel management. It is understood that following the Effective Time,
Bandwidth records so transferred and assigned may be maintained by Republic Wireless (acting directly or through one of its Subsidiaries) pursuant to Republic Wireless’ applicable records retention policy. 

(c) Access to Records. To the extent not inconsistent with this Agreement and any applicable privacy protection Laws or
regulations or Privacy Contracts, reasonable access to Employee-related records after the Effective Time will be provided to Bandwidth and Republic Wireless pursuant to the terms and conditions of the Reorganization Agreement. In addition,
notwithstanding anything to the contrary, Republic Wireless will provide Bandwidth with reasonable access to those records necessary for its administration of any Benefit Plans or programs, or employment and compensation matters, on behalf of
Bandwidth Employees and Former Bandwidth Employees after the Effective Time as permitted by any applicable privacy protection Laws or regulations or Privacy Contracts. Bandwidth will also be permitted to retain copies of all restrictive covenant
agreements with any Republic Wireless Employee in which Bandwidth has a valid business interest. In addition, Bandwidth will provide Republic Wireless with reasonable access to those records necessary for its administration of any Benefit Plans or
programs, or employment and compensation matters, on behalf of Republic Wireless Employees after the Effective Time as permitted by any applicable privacy protection Laws or regulations or Privacy Contracts. Republic Wireless will also be permitted
to retain copies of all restrictive covenant agreements with any Bandwidth Employee in which Republic Wireless has a valid business interest. 

  
 12 

 (d) Maintenance of Records. With respect to retaining, destroying, transferring,
sharing, copying and permitting access to all Employee-related information, Bandwidth and Republic Wireless will comply with all applicable Laws, regulations and internal policies, and will indemnify and hold harmless each other from and against any
and all Liability, claims, actions, and damages that arise from a failure (by the indemnifying party or their respective agents) to so comply with all applicable Laws, regulations, Privacy Contracts and internal policies applicable to such
information. 
 (e) Confidentiality. Except as otherwise set forth in this Agreement, all records and data relating to Employees
will, in each case, be subject to the confidentiality provisions of the Reorganization Agreement and any other applicable agreement and applicable Law, and the provisions of this Section 4.3 will be in addition to, and not in derogation of, the
provisions of the Reorganization Agreement governing confidential information, including any applicable provision of the Reorganization Agreement. 

(f) Cooperation. Each Party will use commercially reasonable efforts to cooperate in sharing, retaining, and maintaining data and
records that are necessary or appropriate to further the purposes of this Section 4.3 and for each Party to administer its respective Benefit Plans to the extent consistent with this Agreement and applicable Law, and each Party agrees to
cooperate as long as is reasonably necessary to further the purposes of this Section 4.3. No Party will charge another Party a fee for such cooperation. 

(g) Labor Relations. To the extent required by applicable Law or any agreement with a labor union, works council or similar
employee organization, Republic Wireless will provide notice, engage in consultation and take any similar action which may be required on its part in connection with the Distribution and will fully indemnify Bandwidth against any Liabilities arising
from its failure to comply with such requirements. 
 ARTICLE V 

EQUITY AND EQUITY-BASED COMPENSATION 

Section 5.1. General Principles. 

(a) Bandwidth and Republic Wireless will take any and all reasonable actions as will be necessary and appropriate to further the provisions of
this Article V, including, to the extent practicable, providing written notice or similar communication to each Employee or director who holds one or more awards granted under any Bandwidth Equity Plan informing such Employee or director, as
applicable, of (i) the actions contemplated by this Article V with respect to such awards and (ii) whether (and during what time period) any “blackout” period will be imposed upon holders of awards granted under any Bandwidth
Equity Plan during which time awards may not be exercised or settled, as the case may be. 
 (b) Following the Effective Time, a grantee who
has outstanding equity-based awards under one or more of the Bandwidth Equity Plans and/or replacement equity-based awards under the Republic Wireless Equity Plan will be considered to have been employed by the applicable plan sponsor before and
after the Effective Time for purposes of vesting. 
 (c) No award described in this Article V, whether outstanding or to be issued,
adjusted, substituted or cancelled by reason of or in connection with the Distribution, will be adjusted, settled, cancelled, or exercisable, until in the judgment of the administrator of the applicable plan or program such action is consistent with
all applicable Laws, including federal securities Laws. With respect to each outstanding stock option, the period during which such option is exercisable and the ultimate expiration date of the option will not be extended. 

  
 13 

 (d) From and after the Effective Time, all awards adjusted pursuant to this Article V will be
subject to the terms and conditions set forth in the applicable Bandwidth Equity Plan or Republic Wireless Equity Plan and corresponding award agreements. Without limiting the generality of the foregoing, from and after the Effective Time, all
references to the applicable company in such Bandwidth Equity Plan or Republic Wireless Equity Plan, as applicable, and other administrative provisions requiring interpretation will refer to the appropriate company to reflect the Transaction. 

(e) The adjustment or conversion of Bandwidth Options will be effected in a manner that is intended to avoid the imposition of any
accelerated, additional, penalty or other Taxes on the holders thereof pursuant to Section 409A of the Code. 

Section 5.2. Stock Options. 

(a) General Principles. The adjustments provided for in this Section 5.2 with respect to the Bandwidth Options and Republic
Wireless Options are intended to be effected in a manner compliant with Section 424(a) of the Code. 
 (b) Treatment of Stock
Options Held by Bandwidth Employees, Former Bandwidth Employees, Bandwidth Directors and Republic Wireless Employees. Each Bandwidth Option held by a Bandwidth Employee, a Former Bandwidth Employee, a Bandwidth Director or a Republic Wireless
Employee immediately prior to the Effective Time will be converted as of the Effective Time into (i) an option to purchase Bandwidth Common Stock issued pursuant to the applicable Bandwidth Equity Plan (each such option, an “Adjusted
Bandwidth Option”); and (ii) an option to purchase Republic Wireless Common Stock (each such option, a “Republic Wireless Option”) issued pursuant to the terms of the Republic Wireless Equity Plan. 

Subject to Section 5.1, each Adjusted Bandwidth Option will be subject to the same terms and conditions from and after the Effective Time
as the terms and conditions applicable to the corresponding Bandwidth Option immediately prior to the Effective Time; provided, however, that from and after the Effective Time: (x) each such Adjusted Bandwidth Option
will continue to vest from and after the Effective Time so long as the holder of such Adjusted Bandwidth Option remains either a Bandwidth Employee or a Republic Wireless Employee; (y) each such Adjusted Bandwidth Option will remain exercisable
until the date ninety (90) days immediately following the termination of employment of the holder of such Adjusted Bandwidth Option by either Bandwidth or Republic Wireless, unless earlier terminated pursuant to the terms of any such Adjusted
Bandwidth Option, including, without limitation, due to any termination of employment for cause (or other similar term in any applicable Bandwidth Equity Plan); provided, however, the foregoing will not apply with respect to any termination of
employment attributable to Death (as defined in any applicable Bandwidth Equity Plan; and (z) the per-share exercise price of each such Adjusted Bandwidth Option will be equal to (A) the per-share exercise price of the corresponding Bandwidth Option immediately prior to the Effective Time multiplied by (B) the Bandwidth Ratio, rounded up to the fourth decimal place. 

Subject to Section 5.1, each Republic Wireless Option will be subject to the same terms and conditions from and after the Effective Time
as the terms and conditions applicable to the corresponding Bandwidth Option immediately prior to the Effective Time; provided, however, that from and after the Effective Time: (x) each such Republic Wireless Option will
continue to vest from and after the Effective Time so long as the holder of such Republic Wireless Option remains either a Bandwidth Employee or a Republic Wireless Employee; (y) each such Republic Wireless Option will remain exercisable until
the date ninety (90) days immediately following the termination of employment of the holder of such Republic Wireless Option by either Bandwidth or Republic Wireless, unless earlier terminated pursuant to the terms of any such Republic Wireless
Option, including, without limitation, due to any termination of 

  
 14 

 
employment for cause (or other similar term in the Republic Wireless Equity Plan); provided, however, the foregoing will not apply with respect to any termination of employment attributable to
Death (as defined in the Republic Wireless Equity Plan; and (z) the per-share exercise price of each such Republic Wireless Option will be equal to (A) the
per-share exercise price of the corresponding Bandwidth Option immediately prior to the Effective Time multiplied by (B) the Republic Wireless Ratio, rounded up to the fourth decimal place. 

Section 5.3. Liabilities for Settlement of Awards. 

(a) Settlement of Adjusted Bandwidth Options. Bandwidth will be responsible for all Liabilities associated with Adjusted Bandwidth
Options (regardless of the holder of such awards), including any option exercise, share delivery, registration or other obligations related to the exercise of the Adjusted Bandwidth Options. 

(b) Settlement of Republic Wireless Options. Republic Wireless will be responsible for all Liabilities associated with Republic
Wireless Options (regardless of the holder of such awards), including any option exercise, share delivery, registration or other obligations related to the exercise of the Republic Wireless Options. 

Section 5.4. Tax Reporting and Withholding for Equity-Based Awards. Unless otherwise required by applicable Law, Bandwidth
will be responsible for all income, payroll, fringe benefit, social, payment on account or other tax reporting related to income of or otherwise owed by Bandwidth Employees or Former Bandwidth Employees from equity-based awards, and Republic
Wireless will be responsible for all income, payroll, fringe benefit, social, payment on account or other tax reporting related to or otherwise owed on income of Republic Wireless Employees from equity-based awards. Further, Bandwidth will be
responsible for remitting applicable tax withholdings and related payments for Bandwidth Employees to each applicable taxing authority, and Republic Wireless will be responsible for remitting applicable tax withholdings and related payments for
Republic Wireless Employees to each applicable taxing authority; provided, however, that to the extent necessary (and permissible) to effectuate the foregoing, either Bandwidth or Republic Wireless may act as agent for the
other company by remitting amounts withheld in the form of shares or in conjunction with an exercise transaction and related payments to an appropriate taxing authority. For non-employee directors of Bandwidth
or Republic Wireless, all compensation income realized from either Bandwidth equity-based awards or Republic Wireless equity-based awards will be reflected by a Form 1099 provided to such non-employee director
by Bandwidth or Republic Wireless, as applicable, for each year. There will be no tax withholding made by either Bandwidth or Republic Wireless with respect to any equity-based awards for non-employee
directors of Bandwidth or Republic Wireless. 
 Section 5.5. Cooperation. Each Party acknowledges and agrees to use
commercially reasonable efforts to cooperate with each other and with third-party providers to effect withholding and remittance of Taxes, as well as required tax reporting, in a timely, efficient and appropriate manner to further the purposes of
this Article V and to administer all employee equity awards that are outstanding immediately following the Effective Time (including all such equity awards that are adjusted in accordance with this Article V) to the extent consistent with this
Agreement and applicable Law, for as long as is reasonably necessary to further the purposes of this Article V. No Party will charge another Party a fee for such cooperation. 

  
 15 

 ARTICLE VI 

INTENTIONALLY DELETED 

ARTICLE VII 
 TREATMENT
OF ANNUAL BONUSES FOR FISCAL YEAR 2016 
 As of the Effective Time, with respect to each Republic Wireless Employee who is eligible to
receive an annual bonus pursuant to the terms of the Bandwidth Bonus Plan immediately prior to the Effective Time, Republic Wireless will (a) assume any such annual bonus liability, and (b) establish a new annual bonus plan with the same
financial metrics applicable to each Republic Wireless Employee, payment provisions and other terms and conditions, in each case, as in effect under the Bandwidth Bonus Plan immediately prior to the Distribution, such that, subject to the required
determinations by the compensation committee of the board of directors of Republic Wireless, such annual bonuses will be paid to each Republic Wireless Employee in accordance with the terms of such annual bonus plan. 

ARTICLE VIII 
 U.S.
QUALIFIED DEFINED CONTRIBUTION PLANS 
 Section 8.1. Republic Wireless 401(k) Plan. From and after the Effective Time,
if at any time Republic Wireless implements a Republic Wireless 401(k) Plan, Republic Wireless (acting directly or through its Affiliates) will be responsible for any and all Liabilities and other obligations with respect to such Republic Wireless
401(k) Plan. 
 Section 8.2. Tax Qualified Status. Republic Wireless will take all steps and make any necessary filings
with the IRS to maintain the Republic Wireless 401(k) Plan, if any, so that such plan remains qualified under Section 401(a) of the Code and the related trust remains tax-exempt under Section 501(a)
of the Code, including timely seeking and obtaining a favorable determination letter from the IRS as to such qualification at the times prescribed under Revenue Procedure 2007-44, 2007-28 I.R.B. 54, or corresponding successor guidance. 
 Section 8.3. Remission of Funds to
Bandwidth Regarding Outstanding Loans Pursuant to 401(k) Plan. If at the Effective Time, there are any loans outstanding from any 401(k) plan administered by Bandwidth with respect to any Republic Wireless Employee, Republic Wireless will deduct
from amounts due to such Republic Wireless employee such amounts as are necessary to repay such outstanding loans in accordance with Bandwidth’s practices prior to the Effective Time and will, upon such deduction, timely remit such amounts to
Bandwidth for application to the applicable outstanding loans. 
 ARTICLE IX 

U.S. WELFARE PLANS 

Section 9.1. Establishment of Republic Wireless Welfare Plans. 

(a) Management Benefitted Employees. On the Welfare Plan Implementation Date, Republic Wireless will cause the Republic Wireless
Welfare Plan Participants who are Management Benefitted Employees to become covered by a corresponding Republic Wireless Welfare Plan under terms and conditions that are similar to those of the Bandwidth Welfare Plans. The Bandwidth Welfare Plans
will cover the Republic Wireless Welfare Plan Participants who are Management Benefitted Employees for the portion of the 2016 calendar year following the Effective Time, as set forth in this Article IX, and to the extent not set forth in this
Article IX, pursuant to a Transition Services Agreement, so that Management Benefitted Employees will not experience an interruption in coverage. Schedule 9.1(a) sets forth all Republic Wireless Welfare Plans, all Bandwidth Welfare Plans and
identifies the participating employers in each, before and after the Welfare Plan Implementation Date. 

  
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 (b) Coordination for Cessation of Coverages. For the avoidance of doubt, Republic
Wireless Welfare Plan Participants who are: 
 (I) Subject to the conditions set forth in Section 9.2(a) and
notwithstanding Section 9.2(i)(III), Management Benefitted Employees will not participate in any Bandwidth Welfare Plan on or after the relevant Welfare Plan Implementation Date that applies to a corresponding Republic Wireless Welfare Plan;
and
 (II) Bandwidth Employees will not participate in any Republic Wireless Welfare Plans at any time on or after the
Effective Time. 
 Section 9.2. Transitional Matters Under Republic Wireless Welfare Plans and Bandwidth Welfare Plans;
Treatment of Claims Incurred and Other Miscellaneous Matters. 
 (a) Liability for Claims Incurred Under Bandwidth Welfare
Plans. The applicable Bandwidth Welfare Plans will remain responsible for the adjudication and/or payment of unpaid covered claims that any Management Benefitted Employee incurs under any of the Bandwidth Welfare Plans before the Welfare Plan
Implementation Date. Bandwidth will cause such Bandwidth Welfare Plans to fully perform, pay and discharge all such claims. Claims for ongoing care for a Management Benefitted Employee under any of the Bandwidth Welfare Plans will be allocated as
follows: 
 (I) Outpatient Care. The applicable Bandwidth Welfare Plan will be liable for the portion of ongoing
outpatient care that is provided before the Welfare Plan Implementation Date, and the applicable Republic Wireless Welfare Plan will be responsible for the portion of ongoing outpatient care that is provided after the Welfare Plan Implementation
Date. 
 (II) Inpatient Care. The applicable Bandwidth Welfare Plan will be liable for the portion of ongoing
inpatient care that is provided before the Welfare Plan Implementation Date, and the applicable Republic Wireless Welfare Plan will be responsible for the portion of ongoing inpatient care that is provided after the Welfare Plan Implementation Date.

 (III) Claims Incurred. For purposes of this Section 9.2(a), a claim or expense is deemed to be incurred
(A) with respect to medical (including continuous hospitalization), dental, vision and/or prescription drug benefits, upon the rendering of health services giving rise to such claim or expense; (B) with respect to life insurance,
accidental death and dismemberment and business travel accident insurance, upon the occurrence of the event giving rise to such claim or expense; and (C) with respect to long-term disability benefits, upon the date of an individual’s
disability, as determined by the disability benefit insurance carrier or claims administrator, giving rise to such claim or expense. 

(b) Credit for Deductibles and Other Limits. With respect to each Management Benefitted Employee, Republic Wireless and Bandwidth
will use reasonable efforts to provide that for purposes of any maximum benefit payable under any of the Republic Wireless Welfare Plans, the Republic Wireless Welfare Plans will recognize any expenses paid or reimbursed by the Bandwidth Welfare
Plans with respect to such participant before the Welfare Plan Implementation Date, to the same extent such expense payments or reimbursements would be recognized in respect of an active plan participant under any of the applicable Bandwidth Welfare
Plans. 
 (c) COBRA. 

  
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 (I) Bandwidth will be responsible for complying with the group health coverage
continuation requirements of COBRA for Qualifying Events occurring before the Welfare Plan Implementation Date affecting a Management Benefitted Employee or a Former Management Benefitted Employee or his or her Qualified Beneficiaries with respect
to each Management Benefitted Employee and Former Management Benefitted Employee who becomes a Qualified Beneficiary before the Welfare Plan Implementation Date. 

(II) Republic Wireless will be responsible for complying with the group health coverage continuation requirements of COBRA for
Qualifying Events occurring on or after the Welfare Plan Implementation Date affecting a Management Benefitted Employee or his or her Qualified Beneficiaries with respect to each Management Benefitted Employee who becomes a Qualified Beneficiary on
or after the Welfare Plan Implementation Date. 
 (III) For the avoidance of doubt, Bandwidth and Republic Wireless will
cause such Bandwidth Welfare Plans or Republic Wireless Welfare Plans, as the case may be, to fully perform, pay and discharge all such claims for any Management Benefitted Employees, as set forth under subsections (I) through (III) of
this subsection (c) for the duration of COBRA continuation coverage, as determined pursuant to Treasury Regulation Section 4980B-7, so that the Republic Wireless Welfare Plans will not be liable for
the payment of claims incurred under the Bandwidth Welfare Plans pursuant to subsections (I) of this subsection (c) and the Bandwidth Welfare Plans will not be liable for the payment of claims incurred under the Republic Wireless Welfare
Plans for claims incurred pursuant to subsections (II) of this subsection (c). 
 (d) HIPAA Notices of Creditable Coverage.
The Bandwidth Welfare Plans will be responsible for providing Notices of Creditable Coverage to all Management Benefitted Employees after the Welfare Plan Implementation Date, if required. The Republic Wireless Welfare Plans will be responsible for
providing Notices of Creditable Coverage to all Management Benefitted Employees on and after the Welfare Plan Implementation Date; provided, however, that for periods during which coverage for Management Benefitted Employees
under the Bandwidth Welfare Plans is at issue, Bandwidth will cooperate and use commercially reasonable efforts to provide Republic Wireless with information necessary for the Republic Wireless Welfare Plans to issue correct and complete Notices of
Creditable Coverage. 
 (e) Assumption of Liability for Disability Medical Benefits. Effective as of the Welfare Plan
Implementation Date, any liability to provide Disability Medical Benefits to any Former Management Benefitted Employees who, under Section 9.2(i)(III) began receiving long-term disability benefits under an Bandwidth Welfare Plan before the
Welfare Plan Implementation Date, will be transferred to Republic Wireless, and Bandwidth will not have any obligations with respect thereto; provided, however, that neither Republic Wireless nor Republic Wireless will have
any obligation pursuant to the terms of this Agreement to continue any Disability Medical Benefits on or after the Welfare Plan Implementation Date. 

(i) Employees on Vacation, Leave or Disability. 

(I) As of the Effective Time, Republic Wireless will assume all Liabilities with respect to any Republic Wireless Employee who
is a 

  
 18 

 
Management Benefitted Employee and, as of or following the Effective Time and prior to the Welfare Plan Implementation Date, who is or goes on vacation or who is on or commences an approved leave
of absence, whether paid or unpaid (including leave under FMLA or corresponding state Law, short-term disability, military leave and other approved leave, including Liabilities for salary continuation, paid leave or continuing Benefit Plans). 

(II) As of the Effective Time and until the Welfare Plan Implementation Date, Bandwidth will cause the Bandwidth Welfare Plans
to treat any Republic Wireless Employee who is a Management Benefitted Employee and, as of or following the Effective Time and prior to the Welfare Plan Implementation Date, who is or goes on vacation or who is on or commences an approved leave of
absence, whether paid or unpaid (including leave under FMLA or corresponding state Law, short-term disability, military leave and other approved leave, including Liabilities for salary continuation, paid leave or continuing Benefit Plans) the same
as a Bandwidth Employee or Former Bandwidth Employee would be treated under the Bandwidth Welfare Plans in the same or similar circumstance. 

(III) For the avoidance of doubt, any Republic Wireless Employees who are Former Management Benefitted Employees and who
qualify before the Welfare Plan Implementation Date for long-term disability benefits under a Bandwidth Welfare Plan will remain in such long-term disability plan. 

(IV) Notwithstanding subsections (I) and (II) above, any individual residing in California or another jurisdiction
with specific rules that are not reflected in this provision and that must be followed, as the case may be, who would have become a Republic Wireless Employee as of the Effective Time but was on an approved leave of absence at the Effective Time
will become a Republic Wireless Employee following the conclusion of his or her approved leave or as Bandwidth and Republic Wireless will agree pursuant to Section 2.6, as the case may be. 

Section 9.3. Continuity of Benefits. 

(a) Additional Details Regarding Flexible Spending Accounts. 

(I) Pursuant to Section 9.1, Bandwidth will cause its health care flexible spending account or dependent care flexible
spending account (each, an “Bandwidth FSA”) benefits to be continued for Republic Wireless Welfare Plan Participants who are Management Benefitted Employees through February 28, 2017, pursuant to a Transition Services
Agreement. Bandwidth will bear the burden of experience losses and the benefit of experience gains for each Bandwidth FSA for the entirety of 2017. 

(II) Effective as of the Effective Time, Republic Wireless or another Republic Wireless Entity will withhold payroll deductions
made pursuant to the terms of the Bandwidth FSAs as in effect prior to and after the Effective Time and remit such amounts to the Bandwidth FSAs within the period required by Labor Regulation
Section 2510.3-102(a)(1) and any other applicable guidance for the health care flexible spending account and as soon as practicable for the dependent care flexible spending account. 

  
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 (III) Effective March 1, 2017, Republic Wireless or another Republic
Wireless Entity will cause Republic Wireless Welfare Plan Participants who are Management Benefitted Employees to become eligible for health care flexible spending account benefits and dependent care flexible spending account benefits. 

(b) Intentionally Deleted. 

(c) Employer Non-Elective Contributions. 

(I) As of the Effective Time, Republic Wireless will cause any Republic Wireless Welfare Plans that constitute a
“cafeteria plan” under Section 125 of the Code to recognize and give effect to all non-elective employer contributions credited toward coverage of a Republic Wireless Welfare Plan
Participant who is a Management Benefitted Employee under the corresponding Bandwidth Welfare Plan that is a cafeteria plan under Section 125 of the Code for the applicable plan year. 

(II) For the avoidance of doubt, Republic Wireless will cause all contributions for coverage made before the Welfare Plan
Implementation Date for all Republic Wireless Welfare Plan Participants who are Management Benefitted Employees participating in Bandwidth Welfare Plans to be remitted to Bandwidth within the period required by Labor Regulation Section 2510.3-102(a)(1) and any other applicable guidance. 
 (d) Waiver of Conditions or
Restrictions. Unless prohibited by applicable Law, the Republic Wireless Welfare Plans will waive all limitations, exclusions, service conditions, waiting period limitations or evidence of insurability requirements that would otherwise be
applicable to a Republic Wireless Welfare Plan Participant who is a Management Benefitted Employee following the Welfare Plan Implementation Date to the extent that such Employee had previously satisfied such limitations under the corresponding
Bandwidth Welfare Plans. 
 Section 9.4. Welfare Plan Implementation Date. For the avoidance of doubt, the Parties may vary
the Welfare Plan Implementation Date for each of the Republic Wireless Welfare Plans. 
 ARTICLE X 

INTENTIONALLY DELETED 

ARTICLE XI 

INTENTIONALLY DELETED 

ARTICLE XII 

WORKERS’ COMPENSATION AND UNEMPLOYMENT COMPENSATION 

Section 12.1. Republic Wireless Workers’ Compensation. Effective as of the Effective Time, Republic Wireless will be
responsible for: (a) the obligations for all claims and Liabilities relating to unemployment compensation benefits for all Republic Wireless Employees employed by Republic Wireless and (b) obtaining workers’ compensation insurance,
including providing all collateral required by the insurance carriers. 

  
 20 

 Section 12.2. Republic Wireless Unemployment Compensation. Effective as of the
Effective Time, Republic Wireless will be responsible for the obligations for all claims and Liabilities relating to unemployment compensation benefits for all Republic Wireless Employees employed by Republic Wireless. Effective as of the Effective
Time, Republic Wireless will be responsible for establishing new or transferred unemployment insurance employer accounts, policies and claims handling contracts with the applicable government agencies. 

Section 12.3. Bandwidth Workers’ Compensation. Effective as of the Effective Time, Bandwidth will have the obligations
for all claims and Liabilities relating to workers’ compensation for all Bandwidth Employees and Former Bandwidth Employees. Effective as of the Effective Time, Bandwidth will have the obligations for all claims and Liabilities relating to
workers’ compensation for all Former Bandwidth Employees. 
 Section 12.4. Bandwidth Unemployment Compensation.
Effective as of the Effective Time, Bandwidth will have the obligations for all claims and Liabilities relating to unemployment compensation benefits for all Bandwidth Employees and Former Bandwidth Employees. Effective as of the Effective Time,
Bandwidth will have the obligations for all claims and Liabilities relating to unemployment compensation benefits for all Former Bandwidth Employees. 

Section 12.5. Assignment of Contribution Rights. Bandwidth will transfer and assign (or cause another member of Bandwidth to
transfer and assign) to Republic Wireless all rights to seek contribution or damages from any applicable third party (such as a third party who aggravates an injury to a worker who makes a workers’ compensation claim) with respect to any
workers’ compensation claim for which Republic Wireless is responsible pursuant to this Article XII. Republic Wireless will transfer and assign to Bandwidth all rights to seek contribution or damages from any applicable third party (such as a
third party who aggravates an injury to a worker who makes a workers’ compensation claim) with respect to any workers’ compensation claim for which Bandwidth is responsible pursuant to this Article XII. 

Section 12.6. Collateral. On and after the Effective Time, Republic Wireless will be responsible for providing all collateral
required by insurance carriers in connection with workers’ compensation claims for which Liability is allocated to Republic Wireless under this Article XII. Bandwidth will be responsible for providing all collateral required by insurance
carriers in connection with workers’ compensation claims for which Liability is allocated to Bandwidth under this Article XII. 

Section 12.7. Cooperation. Republic Wireless and Bandwidth will use commercially reasonable efforts to provide that
workers’ compensation and unemployment insurance costs are not adversely affected for either of them by reason of the Distribution. 

ARTICLE XIII 
 SEVERANCE

 Bandwidth will have no Liability or obligation under any Bandwidth severance plan(s) or policies with respect to Republic Wireless
Employees who did not have a termination event prior to the Effective Time giving rise to a severance payment under such Bandwidth severance plan(s) or policies. Republic Wireless will be liable for all severance payments to be paid to any Republic
Wireless Employee under the applicable Bandwidth severance plan(s) or policies in which such Republic Wireless Employee participated immediately prior to the Effective Time, if, and to the extent that, the events giving rise to such severance
payments occurred prior to the Effective Time. By no later than the Effective Time, Republic Wireless will adopt severance plan(s) or policies under which Republic Wireless Employees who, immediately prior to the Effective Time, will be eligible to
participate immediately following the Effective Time. Such Republic Wireless severance plan(s) or policies will 

  
 21 

 
provide terms and conditions for Republic Wireless Employees who are severed from Republic Wireless following the Effective Time that are substantially similar to the terms and conditions
provided under the applicable Bandwidth severance plan(s) or policies in which such Republic Wireless Employees participated immediately prior to the Effective Time. For the avoidance of doubt, the Distribution and the assignment, transfer or
continuation of the employment of Republic Wireless Employees contemplated by Section 4.1 will not be deemed a severance of employment for purposes of this Agreement and, effective as of the Effective Time, Republic Wireless Employees will not
be eligible to receive any severance payments or other benefits under any Bandwidth severance arrangements, plans, policies or guidelines, or agreements. 

ARTICLE XIV 
 BENEFIT
ARRANGEMENTS AND OTHER MATTERS 
 Section 14.1. Termination of Participation. Except as otherwise provided under this
Agreement, effective as of immediately after the Effective Time, Republic Wireless Employees will not be eligible to participate in any Bandwidth Benefit Plan. 

Section 14.2. Restrictive Covenants in Employment and Other Agreements. To the fullest extent permitted by the agreements
described in this Section 14.2 and applicable Law, Bandwidth will assign to Republic Wireless all agreements containing restrictive covenants (including confidentiality, non-competition and non-solicitation provisions) between Bandwidth and a Republic Wireless Employee, with such assignment to be effective as of the Effective Time. To the extent that assignment of such agreements is not permitted,
effective as of the Effective Time, Republic Wireless will be considered to be a successor to Bandwidth for purposes of, and a third-party beneficiary with respect to, all agreements containing restrictive covenants (including confidentiality, non-competition and non-solicitation provisions) between Bandwidth and a Republic Wireless Employee, such that Republic Wireless will enjoy all the rights and benefits under
such agreements (including rights and benefits as a third-party beneficiary), with respect to the business operations of Republic Wireless; provided, however, that in no event will Bandwidth be permitted to enforce such
restrictive covenant agreements against Republic Wireless Employees for action taken in their capacity as employees of Republic Wireless; provided, further, that for three (3) years following the Effective Time,
Bandwidth and Republic Wireless will not be considered competitors under any non-competition provision applicable to any Bandwidth Employee or Republic Wireless Employee. 

ARTICLE XV 
 GENERAL
PROVISIONS 
 Section 15.1. Preservation of Rights to Amend. The rights of Bandwidth and Republic Wireless to amend,
waive, or terminate any Benefit Plan will not be limited in any way by this Agreement. 
 Section 15.2. Confidentiality.
Each Party agrees that any information conveyed or otherwise received by or on behalf of a Party in conjunction herewith that is not otherwise public through no fault of such Party is confidential and is subject to the terms of the confidentiality
provisions set forth herein and in the Reorganization Agreement. 
 Section 15.3. Administrative Complaints/Litigation.
Except as otherwise provided in this Agreement, on and after the Effective Time, Republic Wireless will assume, and be solely liable for, the handling, administration, investigation, and defense of actions, including ERISA, occupational safety and
health, employment standards, union grievances, wrongful dismissal, discrimination or human rights, and unemployment compensation claims asserted at any time against Bandwidth or Bandwidth by any 

  
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Republic Wireless Employee (including any dependent or beneficiary of any such Employee) or any other person, to the extent such actions or claims arise out of or relate to employment or the
provision of services (whether as an employee, contractor, consultant, or otherwise) to or with respect to the business activities of Republic Wireless after the Effective Time. To the extent that any legal action relates to a putative or certified
class of plaintiffs, which includes both Bandwidth Employees (or Former Bandwidth Employees) and Republic Wireless Employees and such action involves employment or benefit plan related claims, reasonable costs and expenses incurred by the Parties in
responding to such legal action will be allocated among the Parties equitably in proportion to a reasonable assessment of the relative proportion of Employees included in or represented by the putative or certified plaintiff class. The procedures
contained in the indemnification and related litigation cooperation provisions of the Reorganization Agreement will apply with respect to each Party’s indemnification obligations under this Section 15.3. 

Section 15.4. Reimbursement and Indemnification. Each Party agrees to reimburse the other Party, within 30 days of receipt
from the other Party of reasonable verification or except as otherwise provided in the Transition Services Agreement, for all costs and expenses which the other Party may incur on its behalf as a result of any of the respective Bandwidth and
Republic Wireless Welfare Plans, 401(k) plans, savings plans, retirement plans, Benefit Plans, and pension plans and, as contemplated by Article XIII, any termination or severance payments or benefits. All Liabilities retained, assumed, or
indemnified against by Republic Wireless pursuant to this Agreement, and all Liabilities retained, assumed, or indemnified against by Bandwidth pursuant to this Agreement, will in each case be subject to the indemnification provisions of the
Reorganization Agreement. Notwithstanding anything to the contrary, (i) no provision of this Agreement will require Republic Wireless to pay or reimburse to Bandwidth any benefit-related cost item that Republic Wireless has paid or reimbursed
to Bandwidth prior to the Effective Time; and (ii) no provision of this Agreement will require Bandwidth to pay or reimburse to Republic Wireless any benefit-related cost item that Bandwidth has paid or reimbursed to Republic Wireless prior to
the Effective Time. 
 Section 15.5. Costs of Compliance with Agreement. Except as otherwise provided in this Agreement,
each Party will pay its own expenses in fulfilling its obligations under this Agreement. 
 Section 15.6. Fiduciary
Matters. Bandwidth and Republic Wireless each acknowledges that actions required to be taken pursuant to this Agreement may be subject to fiduciary duties or standards of conduct under ERISA or other applicable Law, and no Party will be deemed
to be in violation of this Agreement if it fails to comply with any provisions hereof based upon its good-faith determination (as supported by advice from counsel experienced in such matters) that to do so would violate such a fiduciary duty or
standard. Each Party will be responsible for taking such actions as are deemed necessary and appropriate to comply with its own fiduciary responsibilities and will fully release and indemnify the other Party for any Liabilities caused by the failure
to satisfy any such responsibility. 
 Section 15.7. Entire Agreement. This Agreement, together with the documents
referenced herein (including the Reorganization Agreement and the Benefit Plans), constitutes the entire agreement and understanding among the Parties with respect to the subject matter hereof and supersedes all prior written and oral and all
contemporaneous oral agreements and understandings with respect to the subject matter hereof. To the extent any provision of this Agreement conflicts with the provisions of the Reorganization Agreement, the provisions of this Agreement will be
deemed to control with respect to the subject matter hereof. 
 Section 15.8. Binding Effect; No Third-Party Beneficiaries;
Assignment. This Agreement will inure to the benefit of and be binding upon the Parties and their respective successors and permitted assigns. Except as otherwise expressly provided in this Agreement, this Agreement is solely for the

  
 23 

 
benefit of the Parties and should not be deemed to confer upon any third parties any remedy, claim, liability, reimbursement, cause of action, or other right in excess of those existing without
reference to this Agreement. Nothing in this Agreement is intended to amend any Benefit Plan or affect the applicable plan sponsor’s right to amend or terminate any Benefit Plan pursuant to the terms of such plan. The provisions of this
Agreement are solely for the benefit of the Parties, and no current or former Employee, officer, director, or independent contractor or any other individual associated therewith will be regarded for any purpose as a third-party beneficiary of this
Agreement. This Agreement may not be assigned by any Party, except with the prior written consent of the other Parties. 

Section 15.9. Amendment; Waivers. No change or amendment may be made to this Agreement except by an instrument in writing
signed on behalf of each of the Parties. Any Party may, at any time, (i) extend the time for the performance of any of the obligations or other acts of another Party, (ii) waive any inaccuracies in the representations and warranties of
another Party contained herein or in any document delivered pursuant hereto, and (iii) waive compliance by another Party with any of the agreements, covenants, or conditions contained herein. Any such extension or waiver will be valid only if
set forth in an instrument in writing signed by an authorized person of the Party to be bound thereby. No failure or delay on the part of any Party in the exercise of any right hereunder will impair such right or be construed to be a waiver of, or
acquiescence in, any breach of any representation, warranty, covenant, or agreement contained herein, nor will any single or partial exercise of any such right preclude other or further exercises thereof or of any other right. 

Section 15.10. Remedies Cumulative. All rights and remedies existing under this Agreement or the schedules attached hereto
are cumulative to, and not exclusive of, any rights or remedies otherwise available. 
 Section 15.11. Notices. Unless
otherwise expressly provided herein, all notices, claims, certificates, requests, demands and other communications hereunder will be in writing and will be deemed to be duly given: (i) when personally delivered, (ii) if mailed by
registered or certified mail, postage prepaid, return receipt requested, on the date the return receipt is executed or the letter is refused by the addressee or its agent, (iii) if sent by overnight courier which delivers only upon the executed
receipt of the addressee, on the date the receipt acknowledgment is executed or refused by the addressee or its agent, or (iv) if sent by facsimile or electronic mail, on the date confirmation of transmission is received (provided that a copy
of any notice delivered pursuant to this clause (iv) will also be sent pursuant to clause (i), (ii) or (iii)), addressed to the attention of the addressee’s General Counsel at the address of its principal executive office or to such
other address or facsimile number for a Party as it will have specified by like notice. 
 Section 15.12. Counterparts.
This Agreement, including the schedules hereto and the other documents referred to herein, may be executed in multiple counterparts, each of which when executed will be deemed to be an original but all of which together will constitute one and the
same agreement. 
 Section 15.13. Severability. If any term or other provision of this Agreement or the schedules attached
hereto is determined by a non-appealable decision by a court, administrative agency, or arbitrator to be invalid, illegal, or incapable of being enforced by any rule of Law or public policy, all other
conditions and provisions of this Agreement will nevertheless remain in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to any Party. Upon such
determination that any term or other provision is invalid, illegal, or incapable of being enforced, the court, administrative agency, or arbitrator will interpret this Agreement so as to effect the original intent of the Parties as closely as
possible in an acceptable manner to the end that transactions contemplated hereby are fulfilled to the fullest extent possible. If any sentence in this Agreement is so broad as to be unenforceable, the provision will be interpreted to be only so
broad as is enforceable. 

  
 24 

 Section 15.14. Governing Law. This Agreement will be governed by and construed
in accordance with the Laws, but not the Laws governing conflicts of Laws, of the State of North Carolina; provided that the Delaware General Corporation Law, including the provisions thereof governing the fiduciary duties of directors of a Delaware
corporation, will govern, as applicable, the internal affairs of Bandwidth and Republic Wireless, as the case may be. 

Section 15.15. Performance. Each of Bandwidth and Republic Wireless will cause to be performed, and hereby guarantees the
performance of, all actions, agreements and obligations set forth herein to be performed by Bandwidth and Republic Wireless, respectively. The Parties each agree to take such further actions and to execute, acknowledge, and deliver, or to cause to
be executed, acknowledged, and delivered, all such further documents as are reasonably requested by the other for carrying out the purposes of this Agreement or of any document delivered pursuant to this Agreement. 

Section 15.16. Construction. This Agreement will be construed as if jointly drafted by the Parties and no rule of
construction or strict interpretation will be applied against any Party. 
 Section 15.17. Effect if Distribution Does Not
Occur. Notwithstanding anything in this Agreement to the contrary, if the Reorganization Agreement is terminated prior to the Effective Time, this Agreement will be of no further force and effect and will be void ab initio. 

Section 15.18. Code Sections 162(m) and 409A. Notwithstanding anything in this Agreement to the contrary (including the
treatment of non-qualified deferred compensation plans, outstanding long-term incentive awards and annual incentive awards as described herein), Bandwidth and Republic Wireless agree to negotiate in good faith
regarding the need for any treatment different from that otherwise provided herein to ensure that (i) a federal income tax deduction for the payment of any non-qualified deferred compensation plan,
long-term incentive award, annual incentive award or other compensation is, to the extent prescribed under the terms of the applicable plan and award agreement, not limited by reason of Section 162(m) of the Code, and (ii) the treatment of
any non-qualified deferred compensation plan, long-term incentive award, annual incentive award or other compensation does not cause the imposition of a penalty tax under Section 409A of the Code. 

(The remainder of this page is intentionally left blank.) 

  
 25 

 IN WITNESS WHEREOF, the Parties have caused this Agreement to be executed in their names by a
duly authorized officer as of the date first written above. 
  

			
	BANDWIDTH.COM, INC.
		
	By:	 	/s/ David A. Morken
		 	Name: David A. Morken
		 	Title: Chief Executive Officer
	
	REPUBLIC WIRELESS, INC.
		
	By:	 	/s/ Chris Chuang
		 	Name: Chris Chuang
		 	Title: Chief Executive Officer

 [Signature Page to Employee Matters Agreement] 

  
 26 

 Schedule 9.1(a) 

Republic Wireless Group Medical Plan 

Republic Wireless Group Dental Plan 

Republic Wireless Group Life Plan 

Republic Wireless Group Disability Plan 

Republic Wireless Allstate Accident Plan 

Republic Wireless Deductible Reimbursement Account

  
 27EX-10.18

 Exhibit 10.18 

MASTER SERVICE AGREEMENT 
 This Master
Services Agreement is made effective as of November 30, 2016 (the “Effective Date”), by and between Bandwidth.com, Inc., a Delaware corporation with its principal office located at 900 Main Campus Drive, Suite 500, Raleigh, NC
27606 (“Provider”), and Republic Wireless, Inc., a Delaware corporation with its principal office located at 900 Main Campus Drive, Suite 500, Raleigh, NC 27606 (on behalf of itself and its affiliates, “Customer”).
Both Provider and Customer may also be referred to as “party” or “Party”, or when referred to collectively or together, may also be referred to as either the “parties” or “Parties”.
Capitalized terms not otherwise defined in this Agreement (as defined below) will be as defined in Exhibit A attached to this Agreement. 
 Customer
desires to purchase, and Provider desires to supply, certain communications services identified pursuant to this Agreement from time to time as described in this Agreement (“Services”) under the following terms and conditions. 

THIS AGREEMENT GOVERNS CUSTOMER PURCHASES OF PRODUCTS AND/OR SERVICE(S) FROM PROVIDER THROUGH PROVIDER’S WEBSITE, API, PORTAL, OR BY CUSTOMER
SUBMISSION OF A SERVICE ORDER FORM VIA PHONE, FACSIMILE, EMAIL, MAIL, OR ANY OTHER MEANS. 
 1. TERM. The term of this Agreement will
commence on the Effective Date and will continue for the longer of (i) twelve (12) months, or (ii) the term of any SOF(s) (as defined below) entered into pursuant to this Agreement (the “Initial Term”). The Initial Term
will automatically extend thereafter upon the same terms and conditions applicable during the Initial Term for additional consecutive term(s) (each a “Renewal Term”) of one (1) month until this Agreement is terminated pursuant
to Section 7 below (the Initial Term and all Renewal Terms collectively referred to herein as the “Term”). For clarity, if any SOF automatically renews during the Initial Term or any applicable Renewal Term for a period longer
than contemplated in the immediately preceding sentence, then, effective as of such automatic renewal of such SOF, this Agreement will automatically extend for a term at least coterminous with such SOF. Provider will not accept any new SOFs from
Customer at any time after (i) either Party has notified the other of the termination of this Agreement pursuant to Section 7 below; or (ii) Provider has notified Customer of a Default (as defined below), unless such Default will
thereafter be timely cured by Customer or waived in writing by Provider. 
 2. SERVICE ORDER PROCEDURE; RATES. 

(a) During the Term, Customer may submit to Provider service order(s) requesting Service(s) as described in Service Order Forms (and/or the
Terms and Conditions incorporated therein by reference) (each individually an “SOF” and collectively the “SOFs”), Rate Sheets, Terms and Conditions, Exhibits, any other attachments to this Agreement, and
Provider’s Acceptable Use Policy (“AUP”) posted by Provider from time to time at www.bandwidth.com/resources/legal, all of which are fully incorporated by reference within this Agreement between Customer and Provider
(collectively referred to herein as the “Agreement”). Provider reserves the right in its sole discretion to reject or request modifications to any SOF(s) and/or Terms and Conditions Customer presents from time to time during the
Term prior to acceptance of the applicable SOF by Provider. Provider will notify Customer of acceptance (in writing or electronically) of any applicable SOF. Upon acceptance of an SOF, Provider will use commercially reasonable efforts to meet
Customer’s requested service start date(s), and will notify Customer if Provider does not anticipate that Provider can meet any requested service start date(s). Customer’s obligation for payment of Service(s) and the term of each SOF will
commence on the applicable service start date (or any other commencement date provided in the applicable SOF) (“Service Commencement Date”). Any SOF not accepted by Provider will not be a valid SOF pursuant to this Agreement and
Provider will have no liability or other obligations with respect to such SOF; provided, however, if Customer utilizes Service(s) without first submitting an SOF accepted by Provider, Provider’s standard Terms and Conditions applicable to such
Service(s) will apply and Customer will remain obligated to pay for such Service(s) pursuant to this Agreement. 
 (b) All Service(s) will
be provided in accordance with applicable SOFs, Terms and Conditions and Rate Sheets and any applicable Tariffs (collectively referred to herein as the “Rates”) for the applicable jurisdictions in which Service(s) are provided, in
accordance with the applicable provisions of this Agreement. If no applicable Rates are attached (or Customer utilizes Service(s) without first submitting an SOF accepted by Provider), Provider’s standard rates will apply and will constitute
the “Rates” for the purposes of such Service(s). Miscellaneous charges and/or fees imposed by any third party carrier or any underlying provider from time to time, whether charged to or against Provider, will be payable by Customer,
including, without limitation, any cost recovery fee which will represent an accurate and non-inflated recovery of the miscellaneous charges and/or fees to or against Provider associated with the provision of
Service(s) by Provider to Customer. Provider will use commercially reasonable efforts to provide to Customer information regarding any such miscellaneous charges and/or fees, including, without limitation, prior notice of any such charges and/or
fees if reasonably practicable under the circumstances. 

  
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Bandwidth - Proprietary & Confidential Information 

 3. PAYMENT. 

(a) Unless the Terms and Conditions of any applicable SOF provide for prepayment to Provider by Customer with respect to any applicable
Service(s), Customer will pay for all Service(s) not later than the date thirty (30) calendar days immediately after the invoice date reflected on Provider’s invoice (“Due Date”), which invoice Provider will promptly
deliver to Customer. If any Customer payment is not received by any applicable Due Date, Provider may impose a late payment charge of the lesser of (i) 1.5% per month, or (ii) the highest legally permissible rate, and apply such charge to the
amount past due. It will not be a defense to nonpayment that all or any portion of charges for Service(s) were incurred by unauthorized users. Customer will reimburse Provider for reasonable attorneys’ fees and any other costs associated with
collecting delinquent or dishonored payments. Restrictive endorsements or other statements on checks accepted by Provider will not apply. 

(b) Except for taxes based on Provider’s net income (and/or unless expressly provided otherwise in any applicable SOF or Rate Sheet), all
applicable federal, state or local taxes and all use, sales, commercial, gross receipts, privilege, surcharges, or other similar taxes, license fees, miscellaneous fees, and surcharges, including, without limitation, costs allocable or allocated to
Provider in connection with any system mandated by any federal, state or local authority if administered by any such federal, state or local authority or by any third party, whether charged to or against Provider, will be payable by Customer,
including, without limitation, any cost recovery fee which will represent an accurate and non-inflated recovery of Provider’s, or any underlying provider’s, miscellaneous tax, surcharge, and fee
payments to federal, state or local governmental authorities associated with the provision of Service(s) by Provider to Customer pursuant to this Agreement. Provider retains the right to invoice Customer for costs incurred by Provider from time to
time related to Provider’s compliance with court orders and other actions of governmental agencies or entities, including, without limitation, subpoenas duces tecum (and similar subpoenas), related to telephone numbers and other information
related to or associated with Customer or Customer’s customers and/or End Users if such court orders and other actions of governmental agencies or entities with respect to Customer or Customer’s customers and/or End Users materially exceed
customary industry standards. 
 (c) Notwithstanding the foregoing provisions of Section 3(b) above, if Customer intends to resell
Service(s) and provides Provider written documentation of Customer’s tax-exempt status in a form reasonably acceptable to Provider, Provider will not charge Customer any taxes exempted due to
Customer’s request and supporting documentation. Such documentation of Customer’s tax-exempt status will include a valid and properly executed tax exemption certificate(s) and/or statement(s) of
indemnification for any taxes from which Customer seeks exemption. Customer will pay any and all remaining non-exempt charges. For clarity, the establishment of exemption from any taxes is the sole
responsibility of Customer and Provider is not obligated to consider any retroactive request for tax exemption. 
 (d) Provider may require
that Customer provide Provider with credit information as requested by Provider. Provider may require Customer to make a security deposit as a condition of Provider’s acceptance of any SOF, which security deposit will not exceed the amounts
anticipated to be invoiced in two (2) calendar months. 
 (e) Provider retains the right to invoice, including any amended or corrected
invoices, for Service(s) for a period of up to six (6) months after the date Provider provided the Service(s) to Customer; provided, however, Provider retains the right to invoice, including any amended or corrected invoices, (i) for a
period of up to twelve (12) months with respect to any charges or surcharges pursuant to any applicable SOF with respect to any calls and/or Usage sent to Provider by Customer for termination that are not IP Originated; and (ii) for a
period of up to nine (9) months with respect to any charges pursuant to any applicable SOF with respect to Average Call Duration, any Short Duration Call or Abandoned Calls, any payphone calls, and/or any surcharge. Provider will retain
such rights for such period notwithstanding any prior invoices to Customer for the same period(s) and regardless of any otherwise conflicting terms or conditions of this Agreement. For the duration of this period, Provider will not be deemed to
have waived any rights with regard to invoicing for the provided Service(s) that are subject to this period, nor will any legal or equitable doctrines apply, including estoppel or laches. 

4. BILLING DISPUTES. If Customer disputes any invoiced charges, Customer may withhold any amounts disputed in good faith, will pay in full all
undisputed charges invoiced by the applicable Due Date, and will submit written notification on or before the applicable Due Date through Provider’s customer portal found at https://support.bandwidth.com/home (or such other means Provider may
provide to Customer from time to time by written notice). Such notification will include Customer’s complete contact information, the specific dollar amount in dispute, detailed supporting reasons for the dispute, and any supporting
documentation, if available. The Parties will work together in good faith to investigate any disputed charges and use commercially reasonable efforts to resolve any payment dispute within thirty (30) calendar days after receipt of such
notification from Customer. Any dispute resolved in favor of Customer will be credited to Customer’s next invoice(s); any disputed amounts resolved in favor of Provider will be due and payable by Customer immediately. 

5. DEFAULT; REMEDIES. Upon the occurrence of a Default, the non-defaulting Party may, in addition to
delivering an Escalation Notice pursuant to Section 17(a) below: (i) if the defaulting Party is Customer, suspend Provider’s performance of any or all Service(s) without liability or further obligation immediately; (ii) terminate
any or all SOF(s) (or any portion thereof) without liability or further obligation immediately upon written notification of termination to Customer; and/or (ii) terminate this Agreement without liability or further obligation immediately upon
written notification of termination to the other Party. All remedies expressed in this Agreement are without exclusion as to any rights or remedies that the parties may have under this Agreement or which may be recognized under controlling law. 

  
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Bandwidth - Proprietary & Confidential Information 

 6. ACCEPTABLE USE POLICY. All use of Service(s) must comply with Provider’s Acceptable Use
Policy (“AUP”) posted by Provider from time to time at www.bandwidth.com/resources/legal. The AUP is incorporated herein by reference and subject to change. Provider reserves the right to cooperate with legal authorities and/or
injured third parties in the investigation of any suspected crime or civil wrong, including, without limitation, due to or arising as a result of any violation of the AUP. 

7. TERMINATION. 
 (a) Customer may
terminate this Agreement or any applicable SOF(s) (1) as of the end of the Term (or the term of any applicable SOF(s)) by written notice to Provider through Provider’s customer portal found at https://support.bandwidth.com/home (or
such other means Provider may provide to Customer from time to time by written notice) not less than thirty (30) calendar days prior to the end of the Term and/or thirty (30) calendar days prior to the expiration of any applicable SOF(s),
as the case may be; or (2) at any time upon thirty (30) days’ prior written notice. Provider will disconnect, or will cause to be disconnected, such Service(s), pursuant to such written notice. Customer will notify Provider of any and
all requests for termination or disconnection of Services, including, without limitation, the porting out of billable telephone numbers (also referred to as DIDs), whether port outs are known or unknown by Customer; Customer remains solely
responsible for all billable charges related to ported out DIDs. 
 (b) Provider may terminate this Agreement or any applicable SOF(s) (or
any portion thereof) (1) as of the end of the Term (or the term of any applicable SOF(s)) by written notice to Customer (via email or other written notice) not less than thirty (30) calendar days prior to the end of the Term and/or thirty
(30) calendar days prior to the expiration of any applicable SOF(s), as the case may be; or (2) at any time upon thirty (30) days’ prior written notice. 

(c) In addition to any other rights that Provider has or may have pursuant to this Agreement, including, without limitation, Section 5
above, if Provider determines, in its discretion, that Customer’s use of any Service(s) (or the specific method or technology utilized by Customer and/or Customer’s customers and/or End Users) materially and adversely interferes with or
otherwise places in jeopardy Provider’s network, other customers, partners and/or the overall business(es) of Provider or any of Provider’s other customers or partners, Provider may suspend or terminate this Agreement, any applicable
SOF(s) and/or any or all Service(s) immediately upon as much prior notification to Customer as is practicable under the circumstances, if any. 

(d) Upon termination of this Agreement and/or any applicable SOF(s), then Provider may collect from Customer: (i) all amounts due and
payable pursuant to this Agreement, including, without limitation, any document incorporated by reference into this Agreement, for Service(s) provided prior to such termination, including, without limitation, any past due balance at the time of such
termination; (ii) the applicable monthly minimum commitment(s), if any, for any Service(s) for the remainder of the Term applicable pursuant to any applicable SOF(s), Terms and Conditions or any other document or agreement between Customer and
Provider, multiplied by the number of months remaining in the Initial SOF Term (pro rated for any partial months remaining in the Initial SOF Term); and (iii) any early termination charges, if any, specified in any applicable SOF(s),
Terms and Conditions, or any other document or agreement between Customer and Provider (“Early Termination Charges”). Customer acknowledges and agrees that the damages arising due to the early termination of this Agreement would be
difficult to determine and, therefore, for the sake of efficiency, economy and convenience, any Early Termination Charges constitute liquidated damages and are not intended as a penalty or to be punitive in nature. 

(e) If this Agreement is terminated for any reason other than Default attributable to the acts or omissions of Customer, Provider will
continue to provide the Service(s) for a ninety (90) day period immediately after such termination (the “Wind Down Period”) to enable Customer to locate and transition to an alternative provider. During the Wind Down Period,
the charges set forth and payment terms prescribed in this Agreement, any applicable SOF, Terms and Conditions, or any other applicable document or agreement will remain applicable, including, without limitation, any then-applicable monthly minimum
commitment. A Wind Down Period will not apply upon the expiration of the Initial Term or any Renewal Term if Customer gives notice of nonrenewal to Provider pursuant to Section 1 and Section 7(a) above; for clarity, a Wind Down Period will
apply upon the expiration of the Initial Term or any Renewal Term if Provider gives notice of nonrenewal to Customer pursuant to Section 1 and Section 7(b) above. If a Default attributable to the acts or omissions of Customer occurs during
the Wind Down Period, then Provider may immediately terminate the Wind Down Period. 
 8. MAINTENANCE; SERVICE MODIFICATIONS. 

(a) Provider may from time to time interrupt or otherwise impact Service(s) for routine maintenance. Provider will make commercially
reasonable efforts to provide to Customer reasonable advance notification (via phone, email or other means) of such maintenance. Provider will use commercially reasonable efforts to perform such maintenance in a manner that will not unreasonably
interrupt Service(s). Provider normally will perform maintenance between the hours of 12:00 AM and 6:00 AM Eastern. If Provider determines that emergency maintenance is necessary for any reason, Provider will make commercially reasonable efforts to
notify Customer with respect to the anticipated down-time and/or other information pertinent to the affected Service(s). Customer will provide Provider contact(s) for communications contemplated by this Section 8(a). Customer authorizes
Provider to monitor and record calls to or from Provider concerning the Services for Provider’s training and quality control purposes. 

  
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Bandwidth - Proprietary & Confidential Information 

 (b) Unless the terms of an SOF(s) or applicable Terms and Conditions expressly provide otherwise,
Provider may amend or modify Service(s), any applicable SOF(s), any Rate Sheets, any Terms and Conditions and/or any Addendum(a) attached or applicable to any Service(s) or any SOF(s) thirty (30) calendar days after written notice to Customer.
However, except as otherwise expressly provided in this Section 8(b), if the amendment or modification (i) materially adversely affects any applicable Service(s), or (ii) increases the cost of such Service(s) (other than increases to
Rates pursuant to any Terms and Conditions applicable to any applicable SOF(s) or as otherwise provided below), Customer may terminate the applicable SOF(s) without obligation for any otherwise applicable Early Termination Charge by written notice
delivered to Provider not later than the date thirty (30) days immediately after Customer’s receipt of Provider’s written notice of such amendment or modification. If Customer terminates any applicable SOF(s) pursuant to the
immediately preceding sentence, Customer will pay Provider promptly all amounts due and payable pursuant to this Agreement for Service(s) provided prior to such termination. If Customer does not notify Provider of the termination of the applicable
SOF(s) prior to the date thirty (30) days immediately after Customer’s receipt of Provider’s written notice of such amendment or modification, Customer will be deemed to have received and accepted such amendment or modification.
Notwithstanding the foregoing provisions of this Section 8(b), Customer will have no right to terminate if the applicable amendment or modification (i) is imposed or required by any governmental, industry, regulatory or other similar
authority; (ii) increases the costs of any Service(s) attributable to fees, taxes or any other charges imposed or required by any governmental, industry, regulatory or other similar authority, or (iii) is expressly provided for under the
terms of an SOF(s) or applicable Terms and Conditions. 
 9. LIMITATION OF LIABILITY; NO WARRANTIES; INDEMNIFICATION. 

(a) Unless caused by Provider’s willful misconduct or gross negligence, Provider will not be liable for (i) delays in the
installation, commencement or restoration of any Service(s); (ii) any temporary or permanent cessation of any Service(s); (iii) errors, malfunctions, delays or defects in the transmission of any Service(s); and (iv) to the fullest extent
permitted by applicable law, for injury to or death of any person and/or damage to or loss of any property arising out of or attributable to any Service(s) and/or performance pursuant to this Agreement. Provider will not be liable for loss or damage
occasioned by any Force Majeure Event. 
 (b) Except due to (i) damages caused by Provider’s willful misconduct or gross
negligence; (ii) Provider’s breach of its obligations pursuant to Section 18 below; and/or (iii) with respect to any indemnification obligation of Provider, the aggregate liability of Provider hereunder, for any and all causes of
action and/or claims, liabilities (including reasonable attorneys’ fees), expenses, damages, costs or losses arising out of or relating to this Agreement, whether based in contract, warranty, negligence or otherwise, including, without
limitation, intellectual property infringement (if any indemnity is expressly provided pursuant to Section 9(f) below)), will in no event exceed (i) except as provided in clause (ii) or clause (iii) below, in the aggregate an
amount equal to six (6) times the aggregate amount invoiced by Provider for Service(s) rendered during the calendar month prior to the calendar month in which the event giving rise to liability occurred, (ii) if the event giving rise to
liability relates to 911 / E911 Services, in the aggregate an amount equal to the amount invoiced by Provider for such Service(s) rendered during the calendar month prior to the calendar month in which the event giving rise to liability occurred, or
(iii) if applicable, the replacement value of any Customer Equipment (as defined below) lost or damaged as a result of Provider’s willful misconduct. 

(c) EXCEPT DUE TO (I) DAMAGES CAUSED BY A PARTY’S WILLFUL MISCONDUCT OR GROSS NEGLIGENCE, (I) A PARTY’S BREACH OF ITS
OBLIGATIONS PURSUANT TO SECTION 18 BELOW AND/OR (III) WITH RESPECT TO ANY INDEMNIFICATION, NEITHER PARTY WILL BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, RELIANCE OR PUNITIVE DAMAGES OF ANY KIND OR NATURE,
INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, LOST REVENUES, LOST SAVINGS OR HARM TO BUSINESS AND WHETHER LIABILITY IS ASSERTED IN, AMONG OTHER THINGS, CONTRACT OR TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE AND STRICT PRODUCT LIABILITY) AND
WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH LOSS OR DAMAGE. EACH PARTY HEREBY RELEASES THE OTHER PARTY, ITS SUBSIDIARIES AND AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, MANAGERS, EMPLOYEES AND AGENTS FROM ANY
SUCH CLAIM TO THE EXTENT EXCLUDED BY THE FOREGOING EXCLUSION OF NON-DIRECT DAMAGES. WITH RESPECT TO ANY INDEMNIFICATION, THE INDEMNIFYING PARTY ONLY WILL BE LIABLE TO THE OTHER PARTY FOR THE LOSSES INCURRED BY
THE INDEMNIFIED PARTY AND SUBJECT TO INDEMNIFICATION. THE PARTIES WAIVE ANY CLAIM THAT THE EXCLUSIONS OR LIMITATIONS OF THIS SECTION 9 DEPRIVE IT OF AN ADEQUATE REMEDY OR CAUSE THIS AGREEMENT TO FAIL OF ITS ESSENTIAL PURPOSE. 

(d) PROVIDER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, FOR THE SERVICE(S) (INCLUDING CUSTOMER EQUIPMENT) PROVIDED PURSUANT TO THIS AGREEMENT
AND SPECIFICALLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PROVIDER DOES NOT WARRANT THAT THE SERVICE(S) WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THE SERVICE(S) WILL MEET CUSTOMER’S REQUIREMENTS OR THAT
THE SERVICE(S) WILL PREVENT UNAUTHORIZED ACCESS BY THIRD PARTIES. PROVIDER EXERCISES NO CONTROL OVER, AND HEREBY DISCLAIMS ANY RESPONSIBILITY FOR, THE ACCURACY AND QUALITY OF ANY INFORMATION TRANSMITTED WITH THE USE OF THE SERVICE(S). CUSTOMER
ASSUMES TOTAL RESPONSIBILITY AND RISK FOR CUSTOMER’S OR ITS CUSTOMER’S AND/OR END USER’S USE OF THE SERVICES, INCLUDING ANY INFORMATION TRANSMITTED, PROVIDED BY PROVIDER. PROVIDER HAS NO CONTROL OVER AND EXPRESSLY DISCLAIMS ANY
LIABILITY OR RESPONSIBILITY WHATSOEVER FOR THE ACTIONS OF THIRD-PARTY TELECOMMUNICATIONS SERVICE PROVIDERS. 

  
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Bandwidth - Proprietary & Confidential Information 

 (e) EXCEPT AS OTHERWISE SET FORTH OR PROVIDED UNDER THIS AGREEMENT, THE SERVICE(S) ARE PROVIDED
ON AN “AS IS” AND “AS AVAILABLE” BASIS. 
 (f) Each Party will defend, indemnify and hold the other Party, its
subsidiaries and affiliates and their respective directors, officers, employees, agents, successors and assigns harmless from and against any and all actual or alleged costs, damages, expenses, losses, and/or liabilities of any kind, including,
without limitation, reasonable attorneys’ fees, arising from any action, claim, suit or proceeding commenced by any third party for damages to any tangible property or bodily injury to or death of any person arising out of or caused by the
indemnifying Party’s gross negligence or willful misconduct, except for those costs, damages, expenses, losses, and/or liabilities of any kind contributorily caused by any act or omission of the indemnified Party or its directors, officers,
employees, agents or unless otherwise specified in any applicable SOF or Terms and Conditions. The indemnified Party will promptly notify the indemnifying Party in writing of any such action, claim, suit or proceeding. The indemnifying Party will
control the response to any such action, claim, suit or proceeding and the defense thereof, including, without limitation, any agreement relating to the settlement thereof. In addition to the foregoing general indemnity, Provider agrees to defend,
indemnify and hold Customer, and its and their respective officers, directors, employees and agents harmless from claims arising from any third party claims of intellectual property rights infringement arising from the Services or materials being
provided by Provider under this Agreement. Notwithstanding the foregoing, Provider has no obligation to indemnify Customer for claims for intellectual property infringement arising from (i) use of the Services by Customer in a manner other than
as contemplated or prescribed by this Agreement; (ii) Provider’s compliance with Customer specific (i.e., not generally used or applied by other third party customers of Provider) designs where such claims would not have arisen but for
such compliance; or (iii) infringement arising from a combination with, addition to, or modification of the Services by or for Customer without Provider’s knowledge and/or consent. If any Service becomes, or is likely to become, the
subject of a claim of infringement of intellectual property, Provider will, in addition to indemnifying Customer as provided in this Section 9(f), promptly at Provider’s expense use best efforts to: (x) secure the right to continue
using the Service; or (y) replace or modify the Service to make it non-infringing, provided that any such replacement or modification will not degrade the performance or quality of the affected component
of the Services. In the event neither of such actions can be accomplished by Provider, and only in such event, either Provider or Customer may at its option terminate this Agreement without liability upon notice to the other. In addition to the
foregoing general indemnity, Customer will at all times defend, indemnify and hold Provider, its subsidiaries and affiliates and their respective directors, officers, employees, agents, successors and assigns harmless from all claims arising out of
or due to the utilization by any other person or entity to which Customer provides any services in connection with or utilizing any Service provided to Customer pursuant to this Agreement (including, without limitation, any of Customer’s
customers and/or End Users), including, without limitation, due to (i) the failure of Customer or any of Customer’s customers and/or End Users to comply with any applicable laws; (ii) claims for libel, slander, and/or invasion of
privacy; (iii) claims for infringement of copyright and/or trademark; (iv) claims for infringement of patents arising from combining or using services or equipment furnished by Provider with services and/or equipment furnished by any other
person or entity; and (v) claims arising from any failure, breakdown, interruption or deterioration of service provided by Provider to Customer or by Customer to Customer’s customers and/or End Users. Customer will indemnify and hold
harmless Provider from and against any actual or alleged losses, costs, claims, liability of any kind, damages, or expenses or fees (including, without limitation, reasonable attorneys’ fees) on the part of or which may be incurred by Customer,
Provider or any third-party relating to or arising from the use or operation of the Customer Equipment (as defined below). Customer’s indemnification in this subsection includes any alleged or actual losses or claims in connection with or
arising due to the unauthorized access to or use of the Service(s) by any third-party through or in connection with the Customer Equipment, whether or not such unauthorized access is accidental, intentional, unintentional, or by fraud and whether or
not Customer had or should have had knowledge of such unauthorized access. In all such cases of unauthorized access, Customer retains full and sole responsibility for any and all charges for the Service(s) provided by Provider incurred due to such
unauthorized access. 
 10. EQUIPMENT AND ELECTRONIC TOOLS. 

(a) Customer has the sole and exclusive responsibility for the installation, configuration, security (including, without limitation, firewall
security policies, even if Customer uses a third party to configure and implement such measures), and integrity of all Customer facilities, systems, equipment, proxy servers, software, networks, network configurations and the like (the
“Customer Equipment”) used in conjunction with or related to the Service(s) provided by Provider, including, without limitation, Customer’s connectivity to Customer’s customers and/or End Users. 

(b) If Provider grants Customer access, either by online access, by API or access by any other means, to a service ordering/management system
and/or any other electronic tools or computer software in connection with the Service(s) or the use of any Service(s) (collectively, the “Electronic Tools”), the following apply: 

(i) Subject to Customer’s compliance with this Agreement, Provider grants Customer a
non-exclusive, non-transferable license to use such Electronic Tools solely in connection with Customer’s internal use of the Service(s) during the Term. The
Electronic Tools may be incorporated into, and may incorporate itself, software and other technology owned or controlled by third parties. Any such third party software or technology incorporated in 

  
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such Electronic Tools falls under the scope of this Agreement. Any and all other third party software will be subject to Customer’s acceptance of a license agreement with such third party.
Customer will use the Electronic Tools solely for lawful purposes in connection with Customer’s internal use of the Service(s) during the Term. Customer will not, directly or indirectly: (A) reverse engineer, decompile, disassemble or
otherwise attempt to discover the source code or underlying ideas or algorithms of the Electronic Tools; (B) modify, translate or create derivative works based on the Electronic Tools; (C) rent, lease, distribute, sell, resell, assign,
display, host, outsource, disclose or otherwise commercially exploit or otherwise transfer rights to the Electronic Tools or make the Electronic Tools available to any third party; (D) use the Electronic Tools for timesharing or service bureau
purposes or otherwise for the benefit of a third party; (E) remove any proprietary notices or labels on any Electronic Tools; or (F) copy, reproduce, post or transmit any Electronic Tools in any form or by any means, including, without
limitation, electronic, mechanical, photocopying, recording or other means. 
 (ii) Each Electronic Tool is the intellectual
property of Provider. Customer will not delete or in any manner alter the copyright, trademark, and other proprietary rights notices or markings appearing on or in connection with any Electronic Tool. Any third party intellectual property included
in any Electronic Tool is the property of the respective owner of such intellectual property and may be protected by applicable law. Nothing in this Agreement gives Customer any right or license to any trademarks and/or trade names (whether
registered or unregistered), signs, logos, icons, slogans, banners, screen shots, trade dress, links or other brand features of Provider, without the prior written consent of Provider, which consent may be withheld in Provider’s sole discretion
for any reason. If Customer from time to time provides suggestions, comments and/or other feedback to Provider with respect to the Service(s) and/or any Electronic Tool, Provider may, in connection with any of its products or services, freely use,
copy, disclose, license, distribute and/or exploit any such suggestions, comments and/or other feedback in any manner and without any obligation or restriction based on intellectual property rights or otherwise. Provider will retain sole ownership
of any such suggestions, comments and/or other feedback and Customer will not provide any such suggestions, comments and/or other feedback subject to any terms that would impose any obligation on Provider or any of its customers or partners.
Customer agrees to (and to cause its employees, agents and contractors to) sign, execute and acknowledge documents and perform such acts as may be reasonably necessary to perfect the foregoing assignment and to obtain, enforce and defend
Provider’s intellectual property rights in connection with any Electronic Tool. 
 (iii) Customer is fully and
exclusively responsible for all information accuracy, charges, costs, transactions, and activities conducted through or with such Electronic Tools. Customer is fully and exclusively responsible to safeguard, monitor, manage, and maintain access to
the Electronic Tools, and to only allow authorized use of the Electronic Tools to persons that Customer designates. 
 11. SERVICE OUTAGES.
When Customer believes that a loss or material degradation of any Service(s) has occurred (“Service Outage”), Customer will first conduct customary problem isolation, resolution and troubleshooting activities. If Customer believes
that the Service Outage is attributable to or related to Provider or Provider’s network, Customer will notify Provider’s Customer Care department through Provider’s customer portal found at https://support.bandwidth.com/home
(or such other means Provider may provide to Customer from time to time by written notice), by calling (855) 864-7776 (or any other phone number specified in any applicable SOF or Terms and Conditions or
otherwise provided by Provider from time to time), or by any Electronic Tools provided by Provider from time to time, to report the Service Outage(s) and initiate an investigation of the cause and remedy of such Service Outage (“Trouble
Ticket”). Once a Trouble Ticket(s) has been opened, Provider’s appropriate personnel will initiate diagnostic testing and isolation activities to determine the source and severity of the Service Outage(s) and suggest a remedy to, or
enact a remedy on behalf of, Customer; Provider and Customer will cooperate to restore Service(s) as soon as reasonably practicable. 
 12. FORCE
MAJEURE. If either Party’s performance under this Agreement is delayed, prevented, obstructed or inhibited because of any act of God, governmental action or any other cause beyond either party’s reasonable control (“Force
Majeure Event”), such Party will not be in default of this Agreement or any applicable SOF; provided, however, such Party will exercise commercially reasonable efforts to prepare for, perform in spite of, and resume performance after the
Force Majeure Event. For avoidance of doubt, Customer will ensure proper protection and conformity to industry standards to protect the integrity of Customer’s network; Customer’s failure to do so for any reason will not be considered a
Force Majeure Event and any incurred charges for Service(s) will be deemed valid and due in accordance with the terms of this Agreement. If a Force Majeure Event materially impacts performance for ten (10) business days or more
(“Extended Delay”), either Party may terminate the affected Service(s) without penalty or further obligation upon written notification to the other Party. During a Force Majeure Event, all payment obligations will abate with respect
to the impacted Service(s). 
 13. GOVERNING LAW; VENUE. 

(a) This Agreement will be governed by, construed under and enforced in accordance with the laws of the State of North Carolina without
reference to its choice of law principles or the United Nations Convention on the International Sale of Goods. This Agreement also is subject to all applicable federal, state and local laws and to all applicable regulations, rules, orders and other
relevant actions of governmental agencies or entities (except that the parties retain their rights with respect thereto as provided pursuant to this Agreement). Each Party will obtain, file and maintain any necessary tariffs, permits,
certifications, authorizations, licenses or similar documentation as may be required by any governmental authority having jurisdiction over its business. 

  
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 (b) If any Party brings a civil action or initiates judicial proceedings of any kind related to
this Agreement (except for actions to enter or collect on judgments), the Parties consent to the exclusive personal jurisdiction and venue of the federal and/or state courts located in Wake County, North Carolina. 

14. CHANGE IN LAW. If any statute, regulation, decision, rule or order by a court of law or governmental authority, including, without
limitation, the FCC or any state regulatory agency or PUC: (a) prohibits performance pursuant to this Agreement or any applicable SOF(s) or Terms and Conditions, (b) makes such performance illegal, impossible or impractical, or
(c) materially adversely impacts either Party’s performance of its obligations under this Agreement, including, without limitation, the costs incurred by a Party to perform its obligations under this Agreement or any applicable SOF(s) or
Terms and Conditions, the Parties will use their commercially reasonable efforts, to amend this Agreement or any applicable SOF(s) or Terms and Conditions so that: (i) performance pursuant to this Agreement or any applicable SOF(s) or Terms and
Conditions is no longer prohibited, illegal, impossible, impractical or is no longer materially adversely impacted, and (ii) the Agreement or any applicable SOF(s) or Terms and Conditions preserves, to the maximum extent possible, the original
intent of the Parties. If the Parties are unable to amend this Agreement or any applicable SOF(s) or Terms and Conditions as contemplated above, then the Party whose performance or use of Service(s) is rendered prohibited, illegal, impossible,
impractical or materially adversely impacted may, in its sole discretion and upon thirty (30) calendar days (or less if required by law) prior written notification to the other Party, cease performance of any such obligations or Service(s)
pursuant to any applicable SOF(s) or Terms and Conditions without further obligation or liability, excluding payment of any charges for Service(s) received by Customer prior to notification of change in law. The Parties will continue to perform all
such obligations and Service(s) under this Agreement or any applicable SOF(s) or Terms and Conditions that are not so prohibited, impossible, impractical or materially adversely affected; provided, however, if a material part of the rights and
obligations under this Agreement are suspended in accordance with the above and the performance of the remaining obligations would not reasonably maintain the respective original intent of the Parties or would not serve the essential purpose of this
Agreement, then either Party will have the right to, at its sole discretion and upon thirty (30) calendar days written notification to the other Party, terminate this Agreement without further obligation or liability, excluding payment for
charges for Service(s) received by Customer prior to termination of this Agreement. 
 15. TARIFF APPLICATION. Both Parties acknowledge that
the Service(s) provided may be subject, in whole or in part, to one or more provisions of state or federal tariffs. In the event of any conflict between any provision of this Agreement or any applicable SOF(s) and any such tariff(s), such tariff(s)
will prevail. 
 16. CONFLICT OF TERMS AND SEVERABILITY. Except as expressly provided in Section 15, any applicable SOF(s), Terms and
Conditions and/or any Addendum(a), if this Agreement conflicts with any terms or conditions incorporated by reference into this Agreement, this Agreement will control. If any provision of this Agreement is held invalid, illegal or unenforceable, the
unaffected provisions will remain in full force and effect. 
 17. DISPUTE RESOLUTION PROCESS. 

(a) The Parties wish to promptly and fully resolve any dispute arising in connection with this Agreement in good faith, confidentially, and
informally with minimal transaction costs. Neither Party may make any public statement regarding any such dispute and/or the existence of any such dispute except as otherwise expressly provided in this Section 17. If either Party determines
that any dispute cannot be resolved informally, then such Party will initiate an escalation process by giving written notice (“Escalation Notice”) to the other Party. Each Party then will name one (1) representative, which
representative will be an executive knowledgeable of the subject matter in dispute and with authority to discuss the dispute (hereinafter the “Officers”). The Officers will meet in person or by conference call, together with any
persons assisting them as determined by such Officers respectively, not later than fifteen (15) calendar days after delivery of the Escalation Notice. All negotiations conducted by the Officers will be confidential and will be treated as
compromise and settlement negotiations for purposes of the Federal Rules of Evidence and any other applicable rules of evidence. The Officers will conduct such additional meetings as they deem necessary to exchange relevant information, will appoint
their respective staff to attempt to resolve any disputed facts, and will attempt to resolve the dispute. Should the Officers be unable to resolve the dispute within fifteen (15) days, or such additional time as the Parties may otherwise agree
in writing, either Party may demand mediation by written notice to the other Party, whereupon the parties will, in good faith, mediate the dispute no later than thirty (30) days after such demand through the services of a mutually selected
mediator, the cost of whom will be borne equally by the Parties, at a date and location selected by the mediator after consultation with the Parties. If the dispute is not resolved after applying the escalation procedures set forth above (or if
either Party fails to timely appoint Officers, comply with a demand for mediation or otherwise fail to meet its obligations pursuant to this Section 17(a)), the Parties agree to waive any right to trial by jury in any judicial proceeding
arising under or related to the subject matter of this Agreement, and will submit all controversies, claims, disputes and matters of difference to arbitration according to the commercial rules and practices of the AAA. Arbitration hereunder will
occur within sixty (60) days of the date of submission before a single neutral arbitrator having significant experience in the subject matter of this Agreement and who will be selected in accordance with applicable AAA rules. Arbitration
proceedings will take place in Wake County, North Carolina. Discovery will be permitted, including the use of interrogatories, requests for admission and production of documents and depositions. If the disputed amount is less than $500,000, all
applicable expedited procedures of the AAA will apply. The 

  
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arbitrator’s fees and costs of the arbitration will be borne by the Party against whom the award is rendered; provided, however, if the arbitrator grants partial relief to both Parties, the
arbitrator will equitably allocate the arbitrator’s fees and other costs. Each Party will pay its attorney’s fees related to any dispute related to this Agreement. The arbitration award will be final and binding on both Parties, will not
be subject to any appeal and will be enforceable in any court of competent jurisdiction. 
 (b) Notwithstanding any term or condition of
this Agreement to the contrary, including, without limitation, Section 17(a) above: 
 (i) Upon the occurrence of a
Default, either Party may, in addition to delivering an Escalation Notice pursuant to Section 17(a) above, pursue any and all actions and/or remedies pursuant to Section 5 above. 

(ii) Provider may, but will not be obligated, to utilize the dispute resolution proceedings contemplated by Section 17(a)
above in connection with any collection of amounts not paid or properly disputed prior to any applicable Due Date. For clarity, Provider may utilize civil actions and/or judicial proceedings in connection with any collection of amounts not paid or
properly disputed prior to any applicable Due Date. 
 (iii) ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR IN
COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS ACTION OR REPRESENTATIVE ACTION OR AS A MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. CUSTOMER WILL NOT BE A CLASS REPRESENTATIVE, CLASS MEMBER OR OTHERWISE
PARTICIPATE IN A CLASS, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. 
 18. CONFIDENTIALITY; LAW ENFORCEMENT MATTERS; PUBLICITY. 

(a) This Agreement and its terms, together with any attachments, including, without limitation, any Exhibits, SOFs, Rate Sheets, and Terms and
Conditions, but excluding only such information that may be available to the public on Provider’s website from time to time, is designated as proprietary and confidential information of each party. The Parties agree that such information will
not be disclosed by either party, either directly or indirectly, by any means, to any third person(s) without the express written permission of the other party. To the extent agreed to by the Parties in writing from time to time, Customer or
Provider may further designate as proprietary or confidential such information as set forth in a Confidentiality Agreement, if any. During the performance of this Agreement, it may be necessary for Provider to transfer, process and store billing and
utilization data and other data necessary for Provider’s operation of its network and for the performance of its obligations under this Agreement. The transfer, processing and storing of such data may be to or from the United States. Customer
hereby consents that Provider may (i) transfer, store and process such data in the United States; and (ii) use such data for its own internal purposes as allowed by law. 

(b) Law Enforcement Related Matters. 
  

	 	(1)	If Provider receives a Law Enforcement Request related to the Services provided to Customer by Provider pursuant to this Agreement that names Provider, Provider will, unless prohibited by applicable law, refer the
applicable law enforcement agency or other governmental entity to Customer as Provider’s customer of record and request that such agency or other governmental entity instead deliver or serve the Law Enforcement Request to or on Customer. Upon
any subsequent request from Customer, Provider will use commercially reasonable efforts to cooperate with Customer in Customer’s response to any Law Enforcement Request. 

 

	 	(2)	If Provider receives a Law Enforcement Request related to the Services provided to Customer by Provider pursuant to this Agreement that names Provider, and if the agency or other governmental entity declines
Provider’s request to deliver or serve the Law Enforcement Request to or on Customer, then, (i) Provider will, unless prohibited by applicable law, use commercially reasonable efforts to promptly notify Customer of the Law Enforcement
Request and, unless prohibited by applicable law, provide to Customer a copy of the Law Enforcement Request, (ii) if Provider notifies Customer of the Law Enforcement Request pursuant to the preceding clause (i), Provider may, in
Provider’s reasonable discretion, object to the Law Enforcement Request if timely requested by Customer in good faith; provided, however, (A) this clause (ii) will not in any manner obligate Provider to incur any out-of-pocket expenses in connection with any requested objection to any Law Enforcement Request; and (B) if Provider reasonably concludes that any objection to any
applicable Law Enforcement Request will be reasonably likely to require Provider to incur any out-of-pocket expenses, Provider will notify Customer and Provider will
consult with Customer, and consider in good faith, any input provided by Customer regarding action that may be taken by Provider and/or Customer, if any; and (iii) Provider may provide a recommendation that the applicable agency or other
governmental entity contact Customer. If Provider does not object as requested by Customer, Customer will have the right to terminate the Agreement or this Agreement immediately upon written notice to Provider. If Provider objects and is
unsuccessful, then, unless prohibited by applicable law, Provider will consult with Customer, and consider in good faith any input provided by Customer, in connection with Provider’s response to the Law Enforcement Request. 

  
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	 	(3)	Provider is solely responsible for complying with any Surveillance Order related to the Services provided to Customer by Provider pursuant to this Agreement that names Provider. If Provider receives a Surveillance Order
applicable to the Services provided by Provider that names Provider, Provider will, unless prohibited by applicable law, use commercially reasonable efforts to promptly notify Customer and, unless prohibited by applicable law, provide to Customer a
copy of the Surveillance Order, and Provider will comply with such Surveillance Order. If Customer receives a Surveillance Order applicable to the Services provided by Provider that names Provider, Customer will, unless prohibited by applicable law,
promptly notify Provider and, unless prohibited by applicable law, provide to Provider a copy of the Surveillance Order; Provider will comply with any such Surveillance Order (x) if such Surveillance Order names Provider, and (y) to the
extent applicable to Provider and/or the Services provided by Provider. If Provider notifies Customer of the Surveillance Order pursuant to the preceding sentences of this Section 18(b)(3), Provider may, in Provider’s reasonable
discretion, object to a Surveillance Order if timely requested by Customer in good faith; provided, however, (A) the foregoing clause will not in any manner obligate Provider to incur any out-of-pocket expenses in connection with any requested objection to any Surveillance Order; and (B) if Provider reasonably concludes that any objection to any applicable Surveillance Order will be
reasonably likely to require Provider to incur any out-of-pocket expenses, Provider will notify Customer and Provider will consult with Customer, and consider in good
faith, any input provided by Customer regarding action that may be taken by Provider and/or Customer, if any. If Provider fails to comply with any obligation set forth in this Section 18(b)(3), including but not limited to any applicable
obligation to notify and any applicable obligation to object as requested by Customer, Customer will have the right to terminate the Agreement or this Agreement immediately upon written notice to Provider. Provider will at all times during the term
of the Agreement maintain the required capability to comply with any such Surveillance Order. 

  

	 	(4)	Provider will not disclose any information about Customer or about Customer’s customers (including any End User), or the use of any TNs, TFNs, and/or other Services provided to Customer by Provider for use by
Customer or by Customer’s customers (including any End User) pursuant to this Agreement, except pursuant to a Law Enforcement Request or Surveillance Order, or as otherwise expressly permitted under the Agreement or this Agreement. Customer
acknowledges that Provider may under some circumstances be unable to advise Customer of either the implementation or the termination of any applicable disclosure in response to any Law Enforcement Request and/or Surveillance Order.

  

	 	(5)	If Provider issues any reports to the public regarding the Law Enforcement Requests or Surveillance Orders received by Provider, then Provider will not include any data regarding Law Enforcement Requests received and
processed by Customer. Upon Customer’s request, Provider will provide Customer with information regarding the volumes of Law Enforcement Requests or Surveillance Orders received by Provider related to the Services, each in ranges in accordance
with customary industry standards for transparency and other similar reports, if applicable, and Customer may include that information in any of its reports, including reports it issues to the public; provided, however, such information to be
provided by Provider upon Customer’s request will not be required to include any information regarding Law Enforcement Requests and/or Surveillance Orders that merely informally request the identification of Provider’s customer of record
as contemplated pursuant to Section 18(b)(1) above. 

  

	 	(6)	Nothing in this Section 18(b) will require Provider to do anything that is prohibited by law. In the event of any conflict between the terms and conditions of this Section 18(b) and any Law Enforcement
Request, any Surveillance Order, or any other applicable law, such Law Enforcement Request, Surveillance Order or other applicable law will control and Provider will comply with such Law Enforcement Request, Surveillance Order or other applicable
law. 

 (c) Notwithstanding any term or condition of this Agreement to the contrary, including, without limitation,
Section 18(a) above, Customer grants Provider the right to use Customer’s name, mark and logo on Provider’s website(s) and in Provider’s marketing materials and to publicly identify Customer as Provider’s customer from time
to time. 
 19. REPRESENTATIONS AND WARRANTIES OF THE PARTIES; INDEPENDENT CONTRACTOR; COMPLIANCE WITH LAWS. Provider represents and warrants
to Customer that Provider has the right to provide the Service(s) specified herein, is duly organized and validly exists in good standing under the laws of its state of incorporation, with the ability to enter into and perform its obligations under
this Agreement in accordance with its terms and conditions, including any documents incorporated by reference into this Agreement. Customer represents and warrants to Provider that Customer is duly organized and validly exists in good standing under
the laws of its state of incorporation, with the ability to enter into and perform its obligations under this Agreement in accordance with its terms and conditions, including any documents incorporated by reference into this Agreement. Each Party
agrees that it will perform its obligations hereunder as an independent contractor and not as the agent, employee or servant of the other Party and that no joint venture or partnership is or has been expressed or

  
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implied. Customer will comply with all laws and regulations applicable to Customer and/or Customer’s utilization of any Services; Customer will be directly responsible for compliance with
applicable laws and regulations as such laws and regulations relate to Customer, Customer’s utilization of any Services, Customer’s customers and/or End Users’ utilization of any Services, and/or the utilization by any other person or
entity to which Customer provides any services in connection with or utilizing any Service provided to Customer pursuant to this Agreement. 
 20.
ASSIGNMENT. A Party may not assign this Agreement or any obligations or rights therein, in whole or part, without the prior written consent of the other Party, which will not be unreasonably withheld, conditioned or delayed.
Notwithstanding the foregoing, a Party may assign this Agreement, without consent, to an affiliate, or an entity which acquires all or substantially all of the stock or assets of the assigning Party, or to a successor in a merger, acquisition or
restructuring of the assigning Party; provided, however, (i) the assigning Party will give notice of any such assignment to the other Party not later than ten (10) business days immediately after such assignment; and (ii) in the event
of any such assignment by Customer, (A) Provider may require the assignee to (i) be additionally and separately bound in writing to all the terms and conditions of this Agreement, including any additional provisions incorporated into this
Agreement by reference, (ii) immediately cure all defaults and/or outstanding obligations of Customer pursuant to this Agreement; and (B) Provider reserves the right to review and consider the assignee according to Provider’s
practices and procedures, including, without limitation, a credit profile evaluation; Provider may, in Provider’s discretion, impose additional contractual requirements as a condition to Provider’s consent to any such assignment,
including, without limitation, modification of payment terms, the imposition of a security deposit or the modification any existing security deposit, and/or the discontinuation of Service(s) without notice if any assignee fails to respond in a
timely manner or otherwise cooperate with Provider during Provider’s review. 
 21. 911 / E911 MATTERS. CUSTOMER ACKNOWLEDGES,
UNDERSTANDS, AND AGREES THAT PROVIDER’S VOICE SERVICE IS INTERNET BASED AND THEREFORE 911/E911 SERVICES ARE DIFFERENT FROM TRADITIONAL WIRELINE BASED SERVICES AND ARE OR MAY BE ONLY PROVIDED WITH CERTAIN SERVICES IF SPECIFICALLY DEFINED IN
ADDENDUM(S), EXHIBIT(S), SCHEDULES, SOFS, TERMS AND CONDITIONS, SERVICE AGREEMENTS, AND ATTACHMENTS TO THIS AGREEMENT, AND INCLUDING OTHER APPLICABLE ADDENDA, AND APPLICABLE ONLINE TERMS & CONDITIONS, ALL OF WHICH ARE FULLY INCORPORATED
HEREIN BY REFERENCE. CUSTOMER ACKNOWLEDGES AND AGREES THAT NEITHER PROVIDER, ITS UNDERLYING CARRIER(S), NOR ANY OTHER THIRD PARTIES INVOLVED IN THE ROUTING, HANDLING, DELIVERY, OR ANSWERING OF EMERGENCY SERVICES OR IN RESPONDING TO EMERGENCY CALLS,
NOR THEIR OFFICERS OR EMPLOYEES, MAY BE HELD LIABLE FOR ANY CLAIM, DAMAGE, LOSS, FINE, PENALTY OR COST (INCLUDING, WITHOUT LIMITATION, ATTORNEYS FEES) AND CUSTOMER HEREBY WAIVES ANY AND ALL SUCH CLAIMS OR CAUSES OF ACTION, ARISING FROM OR RELATING
TO THE PROVISION OF ALL TYPES OF EMERGENCY SERVICES TO CUSTOMER. CUSTOMER FURTHER AGREES AND ACKNOWLEDGES THAT IT IS INDEMNIFYING AND HOLDING HARMLESS PROVIDER FROM ANY CLAIM OR ACTION FOR ANY CALLER PLACING SUCH A CALL WITHOUT REGARD TO WHETHER THE
CALLER IS AN EMPLOYEE OR CUSTOMER OF CUSTOMER. CUSTOMER ACKNOWLEDGES AND AGREES THAT ANY INJURY ARISING OUT OF A LACK OF OR MISROUTING OF 911 CALLS, REGARDLESS OF WHETHER THE CALL FAILED OR WAS ROUTED BY A PUBLIC SAFETY ANSWERING POINT OR AN
OFFICIAL EMERGENCY OPERATOR, IS NEITHER THE FAULT NOR LIABILITY OF PROVIDER AND CUSTOMER HOLDS PROVIDER AND ITS SUBSIDIARIES AND AFFILIATES, AS WELL AS THEIR RESPECTIVE OFFICERS, DIRECTORS, MANAGERS, EMPLOYEES AND AGENTS HARMLESS FROM ANY DAMAGES OR
LIABILITIES. THE LIMITATIONS APPLY TO ALL CLAIMS REGARDLESS OF WHETHER THEY ARE BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, PRODUCT LIABILITY, TORT AND ANY OTHER THEORIES OF LIABILITY. 

22. SERVICE MOVES. Service(s) may not be moved from a contracted Service address without written notification from Customer to Provider. Should
Customer fail to notify Provider of a service move, then Provider, in its sole discretion, may immediately suspend any applicable Service(s) until such time as Provider processes a “move order” initiated by Customer. Failure to notify
Provider of an intended service move may result in Service(s) being 911/E911 non-compliant, if otherwise applicable. Customer understands that said failure may cause incorrect routing of emergency
services and any consequences of such rest solely with Customer. Additionally, Customer understands that continuation of Service with respect to any existing DIDs may be restricted by the location of the moved service. 

23. THIRD PARTY BENEFICIARIES. The Parties do not intend by the execution, delivery, or performance of this Agreement to confer any benefit,
incur any obligation or duty under law or otherwise, direct or incidental, upon any third-party, person or entity not a party to this Agreement, including, without limitation, Customer’s customers and/or End Users. 

24. NON-EXCLUSIVE AGREEMENT. This Agreement is not exclusive. Except as may be expressly provided in any
applicable SOF(s) and/or Terms and Conditions from time to time with respect to Customer only, nothing in this Agreement will prevent Customer or Provider from entering into similar arrangements with, or otherwise providing services to, any other
person or entity. 

  
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 25. NOTICES. Any notice(s) by a party as set forth in this Agreement will be sent to each Party at
the address provided on the signature page of this Agreement and to any additional address(es) as may be specified on the signature page of this Agreement. Unless otherwise expressly provided otherwise in this Agreement, notice will be deemed to be
delivered when sent via one or any combination of the following: (i) email address(es) of record, (ii) facsimile number of record, and/or, (iii) overnight delivery to the physical address of record by nationally recognized overnight
delivery service. 
 26. SURVIVAL. Sections 3, 4, 5, 9, 15, 16, 17, 18, 19, 21, 23, 24, 25, 26, 27 and 28 will survive any expiration or
termination of this Agreement. Notwithstanding the foregoing, the expiration or termination of this Agreement will not relieve the parties of any liability or obligation that accrued prior to such expiration or termination. 

27. MISCELLANEOUS. This Agreement, together with any attachments, including, without limitation, any Exhibits, SOFs, Rate Sheets, and/or Terms
and Conditions, incorporated herein by reference, constitute the entire understanding between the Parties with respect to Service(s) provided herein and supersedes any prior agreements or understandings pursuant to Section 28 below. Customer
will receive the Service(s) detailed in an executed SOF(s) and Terms and Conditions pursuant to this Agreement only and Customer is not relying on any affirmation of fact, promise or description from any person or entity, nor any other oral or
written representation other than what is contained in this Agreement and any incorporated documents. Handwritten alterations or additions by Customer to this Agreement or any applicable SOF(s) or Terms and Conditions will not be considered binding;
such modifications must be provided by Customer in a separate written document and executed by both Parties. This Agreement will be binding on the parties hereto and their respective personal and legal representatives, successors and permitted
assigns. Agreement headings are provided for reference purposes only. This Agreement may be executed in counterparts, each and all of which constitute the full executed Agreement, and the Parties agree that a digitized (electronic) or facsimile copy
of the executed Agreement will be the same as an original copy. The failure of Provider to give notification of Default and/or to enforce compliance with any of the terms or conditions of this Agreement will not be considered the waiver of such
Default and/or any further Default and/or enforcement or other term or condition of this Agreement. No waiver of Provider will be effective unless in writing and signed by an authorized representative of Provider. No amendment to this Agreement will
be effective or binding unless it is made in writing and executed by authorized representatives of both Parties. 
 28. PRIOR AGREEMENTS. The
Parties to this Agreement agree that in the event of any Prior Agreements, then any such Prior Agreements are hereby superseded by this Agreement immediately as of the Effective Date of this Agreement. Customer hereby represents and warrants
that Customer has the full authority to agree to the supersession of all such agreements, directly or on the behalf of all such entities or persons that have entered into all Prior Agreements. In the event of any such Prior Agreements then such
Prior Agreements include but are not limited to those which are set forth in the pertinent Exhibit(s). Customer agrees that any and all amounts due and owing under the Prior Agreements will remain due and payable under the terms of this Agreement.
Customer agrees and understands that the effective date of any pricing or rates changes may depend upon individual SOFs or Terms and Conditions and rate change timeframes set forth therein. 

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Bandwidth - Proprietary & Confidential Information 

 SIGNATURE PAGE 

IN WITNESS WHEREOF, the parties have executed this Master Service Agreement as of the date first written above. 

 

									
	 PROVIDER:

BANDWIDTH.COM, INC.
	  		  	CUSTOMER:
 REPUBLIC WIRELESS, INC.

					
	By:	  	 	  		  	By:	  	 
					
	Name:	  	 	  		  	Name:	  	 
					
	Title:	  	 	  		  	Title:	  	 
					
	Date:	  	 	  		  	Date:	  	 
			
	 Address:
  

900 Main Campus Drive, Suite 400
 Raleigh, North Carolina
27606
 Attention: General Counsel
	  		  	Address : 
 900 Main Campus Drive, Suite 500

Raleigh, North Carolina 27606
 Attention: General
Counsel

	  
 Additional Provider Parties for Notice:
	  		  	  
 Additional Customer Parties for
Notice:

				
	Email: legal@bandwidth.com	  		  	Email:	  	 
				
	Fax: 919-238-9903	  		  	Fax:	  	 

  
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Bandwidth - Proprietary & Confidential Information 

 EXHIBIT A—DEFINITIONS 

For the purposes of this Agreement, any SOFs, Rate Sheets, Terms and Conditions and/or other documents incorporated in the Agreement by
reference, the following terms will have the following meanings if not otherwise defined in the Agreement: 
 “1010xxx”
means a code to manually choose a long distance provider for an outbound call. 
 “411” means a directory services allowing
the lookup of residential or business contact information. 
 “511” means the
FCC-designated nationwide telephone number for traveler information. 
 “711” means
a Telecommunications Relay Services (TRS) which permits persons with a hearing or speech disability to use the telephone system via a text telephone (TTY), or other device, to call persons with or without such disabilities. 

“900” means a premium rate area code that is charged at a higher rate than normal. 

“911 / E911” means functionality that allows End Users to contact emergency services. 

“976” means a premium rate exchange that is charged at a higher rate than normal. 

“AAA” means the American Arbitration Association. 

“Abandoned Call” means any call attempt that is received by Provider for completion, but which is abandoned and/or canceled
by the calling party for any reason prior to completion. 
 “Agreement” means (i) the Master Service Agreement to
which this Exhibit A is attached, and (ii) any document incorporated therein by reference pursuant to the Master Service Agreement. 

“ANI” means automatic number identification. 

“API” mean an application program interface(s) and is the system(s) provided by Provider that enables Customer to remotely
transmit requests to Provider’s interfacing system(s) to perform certain transactions. 
 “Average Call Duration”
means the average call duration, as calculated with respect to all Customer’s completed calls in an applicable billing cycle. 

“CALEA” means Communications Assistance for Law Enforcement Act regulated by the FCC. 

“Call Detail Record (CDR)” means the electronic record of individual telephone calls, and may include such call components
as: from, to, date/time, destination, and duration of call. 
 “Call Signaling” means the process of sending control
information during a call. Call signaling may be in band (muting the audio while sending control information) or out of band (on a separate signaling channel (such as SS7) during the call. Provider utilizes Session Initiation Protocol (SIP) Call
Signaling, as defined in RFC 3261. 
 “Call Traffic” means the transmission of telephone calls over Provider’s
network, and generally is descriptive of patterns of Usage, such as: time of day, call duration, minutes of use. (May also be known as Voice Traffic). 

“Class 5 Features” means additional phones features beyond standard routing and audio. For example, both
call hunting and voicemail are Class 5 Features. 
 “CNAM” means Caller ID with Name. 

“Collect Calling” means a service in which calling party is able to place a call at the called party’s expense. 

“Concurrent Call” or “Concurrent Call Channel” means the number of active calls at any given moment
which may be supported by Customer service as contracted depending upon number of channels ordered (a Concurrent Call Channel is the same as a Session). 

“CPN” means called party number. 

  
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Bandwidth - Proprietary & Confidential Information 

 “CPNI” means Customer Proprietary Network Information and is defined and
regulated by the FCC and includes such data as: CDRs, the type of services/network a Customer subscribes to, and any other information that appears on a Customer’s invoice. 

“Dedicated Interconnection” means a dedicated data connection between Customer and Provider used to pass Voice Traffic. 

“Default” means (and will occur), with respect to Customer: (i) if Customer fails to make any payment for Service(s) not
disputed in good faith pursuant to Section 4 of the Agreement more than five (5) business days immediately after the applicable Due Date, or any other payment contemplated by this Agreement on or before the date five (5) business days
immediately after any applicable required date, including, without limitation, pursuant to Section 3(d) of the Agreement; (ii) if Customer (or any customer and/or End User of Customer) violates the AUP; (iii) if Customer fails to
perform or observe any term or obligation of this Agreement, including, without limitation, any document incorporated by reference into this Agreement, not otherwise specified in clauses (i) or (ii) above and applicable to the Service(s), which
failure remains uncured thirty (30) calendar days after Customer’s receipt of written notification from Provider informing Customer of such failure; (iv) upon the institution of bankruptcy, receivership, insolvency, reorganization or
other similar proceedings, by or against Customer, unless such proceedings have been dismissed or discharged not later than the date thirty (30) calendar days immediately after the commencement of such proceeding; (v) upon the making of an
assignment for the benefit of creditors, adjudication of insolvency, or institution of any reorganization arrangement or other readjustment of debt plan, of or by Customer; and/or (vi) upon the appointment of a receiver for all or substantially
all of Customer’s assets. “Default” means (and will occur), with respect to Provider: (i) if Provider fails to perform or observe any term or obligation of this Agreement, including, without limitation, any document incorporated
by reference into this Agreement and applicable to the Service(s), which failure remains uncured thirty (30) calendar days after Provider’s receipt of written notification from Customer informing Provider of such failure; (ii) upon
the institution of bankruptcy, receivership, insolvency, reorganization or other similar proceedings, by or against Provider, unless such proceedings have been dismissed or discharged not later than the date thirty (30) calendar days
immediately after the commencement of such proceeding; (iii) upon the making of an assignment for the benefit of creditors, adjudication of insolvency, or institution of any reorganization arrangement or other readjustment of debt plan, of or
by Provider; and/or (iv) upon the appointment of a receiver for all or substantially all of Provider’s assets. 

“DID” or “DID/DOD” means “Direct Inward Dialing” and “Direct Inward Dialing / Direct Outward
Dialing” associated with a telephone number assigned by Provider to Customer for use by Customer and/or an End User. 

“Directory Listing” means the inclusion of Customer’s activated TN in the United States or Canada and associated
subscriber name in a relevant public database for directory listing. 
 “Disconnect Charge” means a non-recurring charge charged by Provider and payable by Customer for any request to disconnect a Provider-assigned DID, DID/DOD, TFN or TN, including any port outs from Provider. 

“End User” means an entity or individual receiving service from Customer. 

“Excessive Non-Completed Intrastate / Interstate Toll Free Call Surcharge” means a
surcharge, in addition to Customer’s current Rates, applicable if more than ten percent (10%) of Customer’s Toll Free calls are not completed for any reason, which Provider reserves the right to charge, and Customer will pay if charged,
per excessive non-completed Intrastate or Interstate Toll Free call. 
 “Excessive Non-Completed International Toll Free Call Surcharge” means a surcharge, in addition to Customer’s current Rates, applicable if more than ten percent (10%) of Customer’s Toll Free calls are not
completed for any reason, which Provider reserves the right to charge, and Customer will pay if charged, per excessive non-completed International Toll Free call. 

“FCC” means the Federal Communications Commission. 

“Flat Rate Type” means a fixed per minute pricing format whereby the rate is delineated by Interstate and Intrastate
jurisdiction regardless of NPA-NXX or LATA/OCN. 
 “Improper Calls” means call
types that (i) would result in Provider incurring originating access charges, local exchange carrier “DIP” fees or other call types that may be subject to a reverse billing process, (ii) 911 / E911 or other emergency service calls;
(iii) any unauthorized or fraudulent communications on pay-per-call numbers, information service calls, directory assistance calls or the like; and/or
(iv) mass calling events, excessive non-completed and invalid calls and failed calls due to inadequate Customer capacity. 

“Inbound Calling” (or “Inbound Calls”) means a call from the PSTN through Provider or another IP endpoint to
Customer. 

  
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Bandwidth - Proprietary & Confidential Information 

 “Information Services” is defined in the Telecommunications Act of 1996, as
amended, and means the offering of a capability for generating, acquiring, storing, transforming, processing, retrieving, utilizing, or making available information via telecommunications, and includes electronic publishing, but does not include any
use of any such capability for the management, control, or operation of a telecommunications system or the management of a telecommunications service. 

“Initial SOF Term” will have the meaning provided in any applicable SOF. 

“Intermediate Number” means a TN provisioned by Provider to Customer pursuant to this Agreement or any applicable SOF (i.e.,
on a wholesale basis), but which neither Provider nor Customer can appropriately demonstrate has been assigned to an End User. 

“International Call Termination” means outbound calls destined for anywhere outside of the domestic United States. 

“Interoperability” means the ability to exchange calls between Customer and Provider effectively. 

“Interstate” means a call which is originated and terminated in different states. 

“Intrastate” means a call which is originated and terminated in the same state. 

“IP” means Internet Protocol. 

“IP Originated” means traffic utilizing TCP/IP as a transmission protocol from the originating equipment (i.e. SIP phones,
SIP PBX, TDM to SIP Gateway, IP-adapter, etc.) to a TCP/IP gateway, for termination to an IP destination or the PSTN. 

“LATA” means Local Access Transport Area. A geographic area within a telephone company’s franchised territory which has
been established in accordance with the Modification of Final Judgment (MFJ) for the purpose of defining the area within which a telephone company may offer services. 

“LATA/OCN Rate Type” means a pricing format where rates per minute are set for each unique OCN within a LATA for
Interstate and Intrastate calling. 
 “LCA” (or “Local Calling Area”) means the local calling area defined
geographically by the telecommunications industry standards. 
 “LIDB” means Line Information Database. 

“LNP” means Local Number Portability as defined by the FCC. 

“Local” means any call that originates and terminates within the same Local Calling Area. 

“Location Routing Number (LRN)” means a telephone number (e.g. 10 digit number) that is used to route calls to an end office
switch that allows for the processing of portable (assignable) telephone numbers. 
 “MRC” means monthly recurring charge.

 “NADP” means the North American Dialing (or Numbering) Plan. 

“NPA-NXX” means the area code and exchange of a telephone number. 

“NPA-NXX-X” means the area code, exchange and
first digit of the station code of a telephone number. 

“NPA-NXX-X Rate Type” means a pricing format
where rates per minute are set for each unique NPA-NXX-X (area code – exchange – 1st digit of station
code) for Interstate and Intrastate calling. 
 “NRC” means non-recurring charge.

 “OCN” means Operating Company Number. A four-character code assigned by the National Exchange Carrier Association
(NECA) to any telecommunications provider. 
 “On-Net” means calls that are
connected on a single network (such as calls through the Internet). 
 “Operator Assisted Calling” means a telephone call
during which an operator places a call for the caller. 

  
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Bandwidth - Proprietary & Confidential Information 

 “Operator Intercept” means a service by which a caller is routed to an operator
when a call error or special handling request is received. 
 “Operator Services” means live operator assistance to caller
usually when dialing “0”. 
 “Originating” means the party initiating a call or request for service. 

“Origination” or “Voice Origination” means a service which includes TNs to provide Inbound Calling. 

“Originating Equipment” means equipment beginning a call session. 

“Prior Agreements” means any prior contractual agreements for communications services between Provider and Customer,
including, without limitation, any SOF(s) or other service agreements. 
 “PSTN” means the Public Switched Telephone
Network. 
 “Public Internet” means a global system of interconnected computer networks that interchange data by packet
switching using the standardized protocols. 
 “PUC” means a public utilities commission (or other similar governmental
agency). 
 “Rate Center” means a geographic area (determined by the applicable ILEC) within an LCA or market that is
associated with one or more specific NPA/NXX codes. A list of available Rate Centers is available upon request. 
 “Rate
Sheet” means the rate sheet describing the Rates applicable to Services and attached to an applicable SOF. 
 “Rate
Type” means the rate format option delivered to Customer, which will be either “NPA-NXX-X or LATA/OCN. 

“RBOC / Wireless Thresholds Surcharge (Flat Rate Only)” means a surcharge, in addition to Customer’s current Rates,
applicable if Customer has any quoted Flat Rate Types and less than seventy-five percent (75%) of Customer’s calls terminate on either an RBOC or wireless PSTN during any billing cycle, which Provider reserves the right to charge, and Customer
will pay if charged, per minute on the number of minutes needed to meet the seventy-five percent (75%) threshold. 
 “Responsible
Organization” means the party hereto that is responsible for managing and administering the account records in the Toll Free Service Management System Database. 

“Session” means mean one (1) Concurrent Call Channel. 

“Short Duration Call” means any call of a duration of less than or equal to six (6) seconds. 

“Short Message Service” or “SMS” is the text communication service component of mobile communication
systems that allows the exchange of short text messages between fixed line or mobile phone devices.
 “SIP” means
“Session Initiation Protocol” which is the signaling protocol established in RFC 3261 used between networks (such as VoIP networks) to establish, control and terminate signaling for SIP-based
services such as voice calls and SMS messages. 
 “SMPP” means Short Message Peer-to-Peer protocol which is an open message-transfer protocol that enables short message entities to establish, control and terminate signaling for SMPP-based services like SMS. 

“Subscriber” means an individual End User of Customer’s service assigned a DID/DOD. 

“Tariff” means an open contract between telecommunications carriers and the FCC. Tariffs contain the rates, terms and
conditions of certain services provided by telecommunications carriers. 
 “TCP/IP” means Transmission Control Protocol /
Internet Protocol. 
 “TFN” means a Toll Free number that assigned by Provider to Customer (or that Customer ports to
Provider) for use with the Provider Toll Free Service. 
 “TN” means a telephone number assigned by Provider to Customer
(or that Customer ports to Provider) (other than a TFN) and is used by Customer in connection with any applicable Service. 
 “Toll
Free Calling” or “Toll Free” means a call placed to a Toll Free number. 

  
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Bandwidth - Proprietary & Confidential Information 

 “Toll Free Service” means an IP termination service for PSTN originated calls to
terminate to TFNs provided by Provider. 
 “Usage” means call traffic (including SMS) measured in units, usually in minutes
or seconds (except with respect to SMS). 
 “Voice Termination” (or “Termination”) means outbound calling
from Customer to Provider’s network for purposes of delivering (terminating) the call on the PSTN or another IP endpoint. 

“VoIP” means Voice over Internet Protocol. 

“Wholesale” means frequent volume purchases in large quantities for Customer resale or repurpose. 

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Bandwidth - Proprietary & Confidential Information

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