Document:

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                                                                  EXECUTION COPY

                                                                     EXHIBIT 4.8
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               AMENDED AND RESTATED REGISTRATION RIGHTS AGREEMENT

                                      among

                               TICKETS.COM, INC.,

                       GENERAL ATLANTIC PARTNERS 74, L.P.,

                       GAP COINVESTMENT PARTNERS II, L.P.,

                                  GAPSTAR, LLC,

                                  ARDARA INC.,

                      INTERNATIONAL CAPITAL PARTNERS, INC.,
                              PROFIT SHARING TRUST

                          SPORTS CAPITAL PARTNERS, L.P.

                 SPORTS CAPITAL PARTNERS (CAYMAN ISLANDS), L.P.

                        SPORTS CAPITAL PARTNERS CEV, LLC

                                       and

                         THE OTHER PARTIES NAMED HEREIN

                             -----------------------

                              Dated: March 15, 2002

                             -----------------------

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                                TABLE OF CONTENTS

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                                                                                    Page
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1.      Definitions...................................................................2

2.      General; Securities Subject to this Agreement.................................7
        (a)    Grant of Rights........................................................7
        (b)    Registrable Securities.................................................7
        (c)    Holders of Registrable Securities......................................7

3.      Demand Registration...........................................................7
        (a)    Request for Demand Registration........................................7
        (b)    Incidental or "Piggy-Back" Rights with Respect to a Demand
               Registration...........................................................8
        (c)    Effective Demand Registration..........................................9
        (d)    Expenses...............................................................9
        (e)    Additional Demand Registration.........................................9
        (f)    Underwriting Procedures................................................9
        (g)    Selection of Underwriters.............................................10

4.      Incidental or "Piggy-Back" Registration......................................10
        (a)    Request for Incidental Registration...................................10
        (b)    Expenses..............................................................11

5.      Shelf Registration...........................................................11
        (a)    Request for a Form S-3 Shelf Registration.............................11
        (b)    Form S-3 Underwriting Procedures......................................12
        (c)    Limitations on Form S-3 Registrations.................................12
        (d)    Expenses..............................................................13
        (e)    No Demand Registration................................................13

6.      Holdback Agreements..........................................................13
        (a)    Restrictions on Public Sale by Designated Holders.....................13
        (b)    Restrictions on Public Sale by the Company............................13

7.      Registration Procedures......................................................14
        (a)    Obligations of the Company............................................14
        (b)    Seller Information....................................................17
        (c)    Notice to Discontinue.................................................17
        (d)    Registration Expenses.................................................17

8.      Indemnification; Contribution................................................18
        (a)    Indemnification by the Company........................................18
        (b)    Indemnification by Designated Holders.................................18
        (c)    Conduct of Indemnification Proceedings................................19
        (d)    Contribution..........................................................20
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                                       i
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<S>                                                                                 <C>
9.      Rule 144.....................................................................20

10.     Miscellaneous................................................................21
        (a)    Recapitalizations, Exchanges, etc.....................................21
        (b)    No Inconsistent Agreements............................................21
        (c)    Remedies..............................................................21
        (d)    Amendments and Waivers................................................21
        (e)    Notices...............................................................22
        (f)    Successors and Assigns; Third Party Beneficiaries.....................24
        (g)    Counterparts..........................................................24
        (h)    Headings..............................................................25
        (i)    Governing Law.........................................................25
        (j)    Severability..........................................................25
        (k)    Rules of Construction.................................................25
        (l)    Entire Agreement......................................................25
        (m)    Further Assurances....................................................25
        (n)    Other Agreements......................................................25

SCHEDULE 1............................................................................i
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                                       ii
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               AMENDED AND RESTATED REGISTRATION RIGHTS AGREEMENT

               AMENDED AND RESTATED REGISTRATION RIGHTS AGREEMENT, dated as of
March 15, 2002 (as amended, modified and/or supplemented from time to time, this
"Agreement"), by and among Tickets.com, Inc., a Delaware corporation (the
"Company"), General Atlantic Partners 74, L.P., a Delaware limited partnership
("GAP LP"), GAP Coinvestment Partners II, L.P., a Delaware limited partnership
("GAP Coinvestment"), GapStar, LLC, a Delaware limited liability company
("GapStar"), Ardara Inc., a British Virgin Islands corporation ("Ardara"),
International Capital Partners, Inc., Profit Sharing Trust, a Connecticut
corporation ("ICP"), Sports Capital Partners, L.P., a Delaware limited
partnership ("SC Delaware"), Sports Capital Partners (Cayman Islands), L.P., a
Cayman Islands limited partnership ("SC Cayman"), Sports Capital Partners CEV,
LLC, a Delaware limited liability company ("SC LLC" and together with SC
Delaware and SC Cayman, "Sports Capital"), and the other persons set forth on
Schedule 1 attached hereto (the "Other Investors").

               WHEREAS, certain of the parties hereto are parties to the
Registration Rights Agreement, dated as of June 21, 2001, as amended by
Amendment No. 1 thereto, dated as of August 1, 2001 (collectively, the "Original
Agreement");

               WHEREAS, pursuant to the Stock Purchase Agreement, dated as of
May 1, 2001 (the "May Stock Purchase Agreement"), by and among the Company, GAP
LP, GAP Coinvestment, GapStar and ICP, as amended by (i) Amendment No. 1 to the
May Stock Purchase Agreement, dated as of June 21, 2001 ("Amendment No. 1"), by
and among the Company, GAP LP, GAP Coinvestment, GapStar and ICP and (ii)
Amendment No. 2 to the May Stock Purchase Agreement, dated as of June 21, 2001
("Amendment No. 2" and collectively with the May Stock Purchase Agreement and
Amendment No. 1, the "Series F Stock Purchase Agreement"), by and among the
Company, GAP LP, GAP Coinvestment, GapStar, ICP and the other parties named
therein, the Company issued and sold to GAP LP, GAP Coinvestment, GapStar, ICP,
Ardara and the other parties named therein, an aggregate of 28,333,333 shares of
Series F Senior Cumulative Redeemable Preferred Stock, par value $0.000225 per
share, of the Company (the "Series F Preferred Stock");

               WHEREAS, pursuant to the Securities Purchase Agreement, dated as
of March 15, 2002 (the "Securities Purchase Agreement"), by and among the
Company, GAP LP, GAP Coinvestment and GapStar, the Company has agreed to issue
and sell to GAP LP, GAP Coinvestment and GapStar, (i) an aggregate of 8,474,576
shares of Series G Senior Cumulative Redeemable Convertible Participating
Preferred Stock, par value $0.000225 per share, of the Company (the "Series G
Preferred Stock") and (ii) warrants (the "Warrants") to purchase, at an exercise
price of $2.36 per share, an aggregate of 1,800,000 shares of Common Stock (as
hereinafter defined);

               WHEREAS, in order to induce each of GAP LP, GAP Coinvestment and
GapStar to purchase its shares of Series G Preferred Stock, the Company, the
General Atlantic Stockholders and ICP desire to amend and restate in its
entirety the Original Agreement in the manner set forth herein;

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                                                                               2

               WHEREAS, pursuant to the terms of Section 10(d) of the Original
Agreement, the Original Agreement may not be amended unless consented to in
writing by (i) the Company, (ii) the General Atlantic Stockholders and (iii)
ICP; and

               WHEREAS, the parties hereto intend to supersede and restate in
its entirety the Original Agreement in the manner set forth herein.

               NOW, THEREFORE, in consideration of the mutual covenants and
agreements set forth herein, the parties hereto agree as follows:

               1. Definitions. As used in this Agreement, and unless the context
requires a different meaning, the following terms have the meanings indicated:

                      "Affiliate" means any Person who is an "affiliate" as
defined in Rule 12b-2 of the General Rules and Regulations under the Exchange
Act. In addition, the following shall be deemed to be Affiliates of GAP LP,
GapStar and GAP Coinvestment: (a) GAP LLC, the members of GAP LLC, the limited
partners of GAP Coinvestment, the limited partners of GAP LP and the members of
GapStar; (b) any Affiliate of GAP LLC, the members of GAP LLC, the limited
partners of GAP Coinvestment, the limited partners of GAP LP or the members of
GapStar; and (c) any limited liability company or partnership a majority of
whose members or partners, as the case may be, are members or former members of
GAP LLC or consultants or key employees of General Atlantic Service Corporation,
a Delaware corporation and an Affiliate of GAP LLC. In addition, GAP LP, GAP
Coinvestment and GapStar shall be deemed to be Affiliates of one another.
Additionally, the following shall be deemed to be Affiliates of SC LLC, SC
Delaware and SC Cayman: (a) the direct and indirect beneficial owners (whether
limited or general partners, shareholders, stockholders or otherwise) of SC LLC,
the direct and indirect beneficial owners (whether limited or general partners,
shareholders, stockholders or otherwise) of SC Delaware and the direct and
indirect beneficial owners (whether limited or general partners, shareholders,
stockholders or otherwise) of SC Cayman; (b) any Affiliate of the members of SC
LLC, the limited partners of SC Delaware or the limited partners of SC Cayman;
and (c) any limited liability company or partnership a majority of whose members
or partners, as the case may be, are members or key employees of Sports Capital
Partners, LLC, a Delaware limited liability company, SC LLC, SC Delaware or SC
Cayman. SC LLC, SC Delaware and SC Cayman shall be deemed to be Affiliates of
one another. In addition, with respect to the Other Investors, the term
"Affiliate" is intended to refer to affiliates of the persons listed under the
column "Purchasers" on Schedule 1.

               "Agreement" means this Agreement as the same may be further
amended, supplemented or modified in accordance with the terms thereof.

               "Approved Underwriter" has the meaning set forth in Section 3(g)
of this Agreement.

               "Ardara" has the meaning set forth in the preamble to this
Agreement.

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                                                                               3

               "Board of Directors" means the Board of Directors of the Company.

               "Closing Price" means, with respect to the Registrable
Securities, as of the date of determination, (a) if the Registrable Securities
are listed on a national securities exchange, the closing price per share of a
Registrable Security on such date published in The Wall Street Journal (National
Edition) or, if no such closing price on such date is published in The Wall
Street Journal (National Edition), the average of the closing bid and asked
prices on such date, as officially reported on the principal national securities
exchange on which the Registrable Securities are then listed or admitted to
trading; or (b) if the Registrable Securities are not then listed or admitted to
trading on any national securities exchange but are designated as national
market system securities by the NASD, the last trading price per share of a
Registrable Security on such date; or (c) if there shall have been no trading on
such date or if the Registrable Securities are not designated as national market
system securities by the NASD, the average of the reported closing bid and asked
prices of the Registrable Securities on such date as shown by The Nasdaq Stock
Market, Inc. (or its successor) and reported by any member firm of The New York
Stock Exchange, Inc. selected by the Company; or (d) if none of (a), (b) or (c)
is applicable, a market price per share determined in good faith by the Board of
Directors or, if such determination is not satisfactory to the Designated Holder
for whom such determination is being made, by a nationally recognized investment
banking firm selected by the Company and such Designated Holder, the expenses
for which shall be borne equally by the Company and such Designated Holder. If
trading is conducted on a continuous basis on any exchange, then the closing
price shall be at 4:00 P.M. New York City time.

               "Commission" means the Securities and Exchange Commission or any
similar agency then having jurisdiction to enforce the Securities Act and the
Exchange Act.

               "Common Stock" means the Common Stock, par value $0.000225 per
share, of the Company or any other capital stock of the Company into which such
stock is reclassified or reconstituted and any other common stock of the
Company.

               "Common Stock Equivalents" means any security or obligation which
is by its terms, directly or indirectly, convertible, exchangeable or
exercisable into or for shares of Common Stock, including, without limitation,
the Preferred Stock and Warrants, and any option, warrant or other subscription
or purchase right with respect to Common Stock or any Common Stock Equivalent.

               "Company" has the meaning set forth in the preamble to this
Agreement.

               "Company Underwriter" has the meaning set forth in Section 4(a)
of this Agreement.

               "Demand Registration" has the meaning set forth in Section 3(a)
of this Agreement.

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                                                                               4

               "Designated Holder" means each of the General Atlantic
Stockholders, the Major Stockholders and any transferee of any of them to whom
Registrable Securities have been transferred in accordance with Section 10(f) of
this Agreement, other than a transferee to whom Registrable Securities have been
transferred pursuant to a Registration Statement under the Securities Act or
Rule 144 or Regulation S under the Securities Act (or any successor rule
thereto).

               "Exchange Act" means the Securities Exchange Act of 1934, as
amended, and the rules and regulations of the Commission thereunder.

               "Fifth Amended and Restated Investor Rights Agreement" means the
Fifth Amended and Restated Investor Rights Agreement, dated August 4, 1999,
among the Company and the other Persons named therein.

               "GAP Coinvestment" has the meaning set forth in the preamble to
this Agreement.

               "GAP LLC" means General Atlantic Partners, LLC, a Delaware
limited liability company and the general partner of GAP LP and the managing
member of GapStar, and any successor to such entity.

               "GAP LP" has the meaning set forth in the preamble to this
Agreement.

               "GapStar" has the meaning set forth in the preamble to this
Agreement.

               "General Atlantic Stockholders" means GAP LP, GAP Coinvestment,
GapStar, any Subsequent General Atlantic Purchaser and any transferee thereof to
whom Registrable Securities are transferred in accordance with Section 10(f) of
this Agreement.

               "Holders' Counsel" has the meaning set forth in Section 7(a)(i)
of this Agreement.

               "ICP" has the meaning set forth in the preamble to this
Agreement.

               "Incidental Registration" has the meaning set forth in Section
4(a) of this Agreement.

               "Indemnified Party" has the meaning set forth in Section 8(c) of
this Agreement.

               "Indemnifying Party" has the meaning set forth in Section 8(c) of
this Agreement.

               "Initiating Holders" has the meaning set forth in Section 3(a) of
this Agreement.

               "Inspector" has the meaning set forth in Section 7(a)(vii) of
this Agreement.

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                                                                               5

               "Liability" has the meaning set forth in Section 8(a) of this
Agreement.

               "Major Stockholders" means Ardara, ICP, Sports Capital, the Other
Investors and any transferee thereof to whom Registrable Securities are
transferred in accordance with Section 10(f) of this Agreement.

               "May Stock Purchase Agreement" has the meaning set forth in the
recitals to this Agreement.

               "NASD" means the National Association of Securities Dealers, Inc.

               "Original Agreement" has the meaning set forth in the recitals to
this Agreement.

               "Other Investors" has the meaning set forth in the preamble to
this Agreement.

               "Person" means any individual, firm, corporation, partnership,
limited liability company, trust, incorporated or unincorporated association,
joint venture, joint stock company, limited liability company, government (or an
agency or political subdivision thereof) or other entity of any kind, and shall
include any successor (by merger or otherwise) of such entity.

               "Preferred Stock" means the Series F Preferred Stock and the
Series G Preferred Stock.

               "Records" has the meaning set forth in Section 7(a)(vii) of this
Agreement.

               "Registrable Securities" means each of the following: (a) any and
all shares of Common Stock owned by the Designated Holders or issued or issuable
upon conversion of shares of Preferred Stock or issued or issuable upon exercise
of the Warrants, and any shares of Common Stock issued or issuable upon
conversion of any shares of preferred stock or exercise of any warrants acquired
by any of the Designated Holders after the date hereof, (b) any other shares of
Common Stock acquired or owned by any of the Designated Holders after the date
hereof if such Designated Holder is an Affiliate of the Company and (c) any
shares of Common Stock issued or issuable to any of the Designated Holders with
respect to the Registrable Securities by way of stock dividend or stock split or
in connection with a combination of shares, recapitalization, merger,
consolidation or other reorganization or otherwise and any shares of Common
Stock or voting common stock issuable upon conversion, exercise or exchange
thereof.

               "Registration Expenses" has the meaning set forth in Section 7(d)
of this Agreement.

               "Registration Statement" means a registration statement filed
pursuant to the Securities Act.

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                                                                               6

               "S-3 Initiating Holders" has the meaning set forth in Section
5(a) of this Agreement.

               "S-3 Registration" has the meaning set forth in Section 5(a) of
this Agreement.

               "SC Cayman" has the meaning set forth in the preamble to this
Agreement.

               "SC Delaware" has the meaning set forth in the preamble to this
Agreement.

               "SC LLC" has the meaning set forth in the preamble to this
Agreement.

               "Securities Act" means the Securities Act of 1933, as amended,
and the rules and regulations of the Commission promulgated thereunder.

               "Securities Purchase Agreement" has the meaning set forth in the
recitals to this Agreement.

               "Series F Preferred Stock" has the meaning set forth in the
recitals to this Agreement.

               "Series F Stock Purchase Agreement" has the meaning set forth in
the recitals to this Agreement.

               "Series G Preferred Stock" has the meaning set forth in the
recitals to this Agreement.

               "Sports Capital" has the meaning set forth in the preamble to
this Agreement.

               "Subsequent General Atlantic Purchaser" means any Affiliate of
GAP LLC that, after the date hereof, acquires shares of Common Stock, Preferred
Stock or any Common Stock Equivalents.

               "Valid Business Reason" has the meaning set forth in Section 3(a)
of this Agreement.

               "Warrants" has the meaning set forth in the recitals to this
Agreement.

               "Zesiger" means Zesiger Capital Group LLC, a New York limited
liability company.

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                                                                               7

               2. General; Securities Subject to this Agreement.

                      (a) Grant of Rights. The Company hereby grants
registration rights to the Designated Holders upon the terms and conditions set
forth in this Agreement.

                      (b) Registrable Securities. For the purposes of this
Agreement, with respect to each Designated Holder, Registrable Securities will
cease to be Registrable Securities, when (i) a Registration Statement covering
such Registrable Securities has been declared effective under the Securities Act
by the Commission and such Registrable Securities have been disposed of pursuant
to such effective Registration Statement, (ii) (x) the entire amount of the
Registrable Securities owned by such Designated Holder may be sold in a single
sale, in the opinion of counsel satisfactory to the Company and such Designated
Holder, each in their reasonable judgment, without any limitation as to volume
pursuant to Rule 144 (or any successor provision then in effect) under the
Securities Act and (y) such Designated Holder owning such Registrable Securities
owns less than one percent (1%) of the outstanding shares of Common Stock on a
fully diluted basis, or (iii) the Registrable Securities are proposed to be sold
or distributed by a Person not entitled to the registration rights granted by
this Agreement.

                      (c) Holders of Registrable Securities. A Person is deemed
to be a holder of Registrable Securities whenever such Person owns of record
Registrable Securities, or holds an option to purchase, or a security
convertible into or exercisable or exchangeable for, Registrable Securities
whether or not such acquisition or conversion has actually been effected. If the
Company receives conflicting instructions, notices or elections from two or more
Persons with respect to the same Registrable Securities, the Company may act
upon the basis of the instructions, notice or election received from the
registered owner of such Registrable Securities. Registrable Securities issuable
upon exercise of an option or upon conversion of another security shall be
deemed outstanding for the purposes of this Agreement.

               3. Demand Registration.

                      (a) Request for Demand Registration. At any time after the
date hereof, one or more of the General Atlantic Stockholders as a group, acting
through GAP LLC or its written designee (the "Initiating Holders"), may make a
written request to the Company to register, and the Company shall register,
under the Securities Act (other than pursuant to a Registration Statement on
Form S-4 or S-8 or any successor thereto) (a "Demand Registration"), the number
of Registrable Securities stated in such request; provided, however, that (x)
subject to Section 3(e), the Company shall not be obligated to effect more than
two (2) such Demand Registrations for the General Atlantic Stockholders and (y)
the Company shall not be obligated to effect a registration pursuant to this
Section 3(a) during such time as the Company has an "evergreen" shelf
registration with respect to all such Registrable Securities pursuant to Rule
415 under the Securities Act on form S-3 (or any successor form) and such shelf
registration has been declared, and remains, effective. For purposes of the
preceding sentence, two or more Registration Statements filed in response to one
demand shall be counted as one Demand

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                                                                               8

Registration. If the Board of Directors, in its good faith judgment, determines
that any registration of Registrable Securities should not be made or continued
because it would materially interfere with any material financing, acquisition,
corporate reorganization or merger or other material transaction involving the
Company (a "Valid Business Reason"), the Company may (x) postpone filing a
Registration Statement relating to a Demand Registration until such Valid
Business Reason no longer exists, but in no event for more than ninety (90)
days, and (y) in case a Registration Statement has been filed relating to a
Demand Registration, if the Valid Business Reason has not resulted from actions
taken by the Company, the Company, upon the approval of a majority of the Board
of Directors, such majority to include at least one director elected by the
holders of the Series F Preferred Stock and one director elected by the holders
of the Series G Preferred Stock, may cause such Registration Statement to be
withdrawn and its effectiveness terminated or may postpone amending or
supplementing such Registration Statement. The Company shall give written notice
of its determination to postpone or withdraw a Registration Statement and of the
fact that the Valid Business Reason for such postponement or withdrawal no
longer exists, in each case, promptly after the occurrence thereof.
Notwithstanding anything to the contrary contained herein, the Company may not
postpone or withdraw a filing under this Section 3(a) more than once in any
twelve (12) month period. Each request for a Demand Registration by the
Initiating Holders shall state the amount of the Registrable Securities proposed
to be sold and the intended method of disposition thereof.

                             (b) Incidental or "Piggy-Back" Rights with Respect
to a Demand Registration. Each of the Designated Holders (other than Initiating
Holders which have requested a registration under Section 3(a)) may offer its or
his Registrable Securities under any Demand Registration pursuant to this
Section 3(b). Within seven (7) days after the receipt of a request for a Demand
Registration from an Initiating Holder, the Company shall (i) give written
notice thereof to all of the Designated Holders (other than Initiating Holders
which have requested a registration under Section 3(a)) and (ii) subject to
Section 3(f), include in such registration all of the Registrable Securities
held by such Designated Holders from whom the Company has received a written
request for inclusion therein within ten (10) days of the receipt by such
Designated Holders of such written notice referred to in clause (i) above. Each
such request by such Designated Holders shall specify the number of Registrable
Securities proposed to be registered. The failure of any Designated Holder to
respond within such 10-day period referred to in clause (ii) above shall be
deemed to be a waiver of such Designated Holder's rights under this Section 3
with respect to such Demand Registration. Any Designated Holder may waive its
rights under this Section 3 prior to the expiration of such 10-day period by
giving written notice to the Company, with a copy to the Initiating Holders. If
a Designated Holder sends the Company a written request for inclusion of part or
all of such Designated Holder's Registrable Securities in a registration, such
Designated Holder shall not be entitled to withdraw or revoke such request
without the prior written consent of the Company in its sole discretion unless,
as a result of facts or circumstances arising after the date on which such
request was made relating to the Company or to market conditions, such
Designated Holder reasonably determines that participation in such registration
would have a material adverse effect on such Designated Holder.

<PAGE>
                                                                               9

                      (c) Effective Demand Registration. The Company shall use
its commercially reasonable efforts to cause any such Demand Registration to
become and remain effective not later than sixty (60) days after it receives a
request under Section 3(a) hereof. A registration shall not constitute a Demand
Registration until it has become effective and remains continuously effective
for the lesser of (i) the period during which all Registrable Securities
registered in the Demand Registration are sold and (ii) 120 days; provided,
however, that a registration shall not constitute a Demand Registration if (x)
after such Demand Registration has become effective, such registration or the
related offer, sale or distribution of Registrable Securities thereunder is
interfered with by any stop order, injunction or other order or requirement of
the Commission or other governmental agency or court for any reason not
attributable to the Initiating Holders and such interference is not thereafter
eliminated or (y) the conditions specified in the underwriting agreement, if
any, entered into in connection with such Demand Registration are not satisfied
or waived, other than by reason of a failure by the Initiating Holder.

                      (d) Expenses. The Company shall pay all Registration
Expenses in connection with a Demand Registration, whether or not such Demand
Registration becomes effective.

                      (e) Additional Demand Registration. If at least
seventy-five percent (75%) of the Registrable Securities proposed to be
registered in such Demand Registration are not included in such Demand
Registration, then the General Atlantic Stockholders as a group shall have the
right to require the Company to effect an additional registration under the
Securities Act of all or part of the Registrable Securities held by such General
Atlantic Stockholders in accordance with the provisions of this Section 3, and
the Company shall pay the Registration Expenses in connection with such
additional registration.

                      (f) Underwriting Procedures. If the Initiating Holders
holding a majority of the Registrable Securities held by all of the Initiating
Holders so elect, the Company shall use its commercially reasonable efforts to
cause such Demand Registration to be in the form of a firm commitment
underwritten offering and the managing underwriter or underwriters selected for
such offering shall be the Approved Underwriter selected in accordance with
Section 3(g). In connection with any Demand Registration under this Section 3
involving an underwritten offering, none of the Registrable Securities held by
any Designated Holder making a request for inclusion of such Registrable
Securities pursuant to Section 3(b) hereof shall be included in such
underwritten offering unless such Designated Holder accepts the terms of the
offering as agreed upon by the Company, the other Initiating Holders and the
Approved Underwriter, and then, subject to the immediately following sentence,
only in such quantity as will not, in the opinion of the Approved Underwriter,
jeopardize the success of such offering by the Initiating Holders. If the
Approved Underwriter advises the Company that the aggregate amount of such
Registrable Securities requested to be included in such offering is sufficiently
large to have a material adverse effect on the success of such offering, then
the Company shall include in such registration only the aggregate amount of
Registrable Securities that the Approved Underwriter believes may be sold
without any such material

<PAGE>
                                                                              10

adverse effect and shall reduce the amount of Registrable Securities to be
included in such registration, first, as to the Company, second, as to any other
stockholders of the Company who hold similar registration rights to the
Designated Holders hereunder pursuant to other registration rights agreements as
a group, pro rata within each group based upon the number of Registrable
Securities or other similar securities owned by each such other stockholder of
the Company as a group, if any, and third, as to the (i) Designated Holders and
(ii) any other stockholders of the Company who hold and have exercised similar
registration rights as the Initiating Holders hereunder pursuant to other
registration rights agreements as a group, pro rata within each group based on
the number of Registrable Securities or other similar securities owned by each
such Designated Holder or each such other stockholder of the Company.

                      (g) Selection of Underwriters. If any Demand Registration,
or S-3 Registration, as the case may be, of Registrable Securities is in the
form of an underwritten offering, the Company shall select and obtain an
investment banking firm of national reputation to act as the managing
underwriter of the offering (the "Approved Underwriter"); provided, however,
that the Approved Underwriter shall, in any case, also be approved by the
Initiating Holders or S-3 Initiating Holders, as the case may be, such approval
not to be unreasonably withheld.

               4. Incidental or "Piggy-Back" Registration.

                      (a) Request for Incidental Registration. If the Company
proposes to file a Registration Statement under the Securities Act with respect
to an offering by the Company for its own account (other than a Registration
Statement on Form S-4 or S-8 or any successor thereto) or for the account of any
stockholder of the Company other than the Designated Holders, then the Company
shall give written notice of such proposed filing to each of the Designated
Holders at least twenty (20) days before the anticipated filing date, and such
notice shall describe the proposed registration and distribution and offer such
Designated Holders the opportunity to register the number of Registrable
Securities as each such Designated Holder may request (an "Incidental
Registration"). The Company shall use its commercially reasonable efforts
(within twenty (20) days of the notice provided for in the preceding sentence)
to cause the managing underwriter or underwriters in the case of a proposed
underwritten offering (the "Company Underwriter") to permit each of the
Designated Holders who have requested in writing to participate in the
Incidental Registration to include its or his Registrable Securities in such
offering on the same terms and conditions as the securities of the Company or
the account of such other stockholder, as the case may be, included therein. In
connection with any Incidental Registration under this Section 4(a) involving an
underwritten offering, the Company shall not be required to include any
Registrable Securities in such underwritten offering unless the Designated
Holders thereof accept the terms of the underwritten offering as agreed upon
between the Company, such other stockholders, if any, and the Company
Underwriter, and then, subject to the immediately following sentence, only in
such quantity as the Company Underwriter believes will not jeopardize the
success of the offering by the Company. If the Company Underwriter determines
that the registration of all or part of the Registrable Securities which the
Designated Holders have requested to be included would materially adversely
affect the

<PAGE>
                                                                              11

success of such offering, then the Company shall be required to include in such
Incidental Registration, to the extent of the amount that the Company
Underwriter believes may be sold without causing such adverse effect, first, all
of the securities to be offered for the account of the Company, second, the
Registrable Securities to be offered for the account of the Designated Holders
pursuant to this Section 4 or securities to be offered for the account of other
stockholders of the Company having similar "piggy-back" registration rights to
the Designated Holders hereunder pursuant to other similar registration rights
agreements, as a group pro rata based on the number of Registrable Securities or
similar securities owned by each such Designated Holder or each such other
stockholder of the Company, and third, any other securities requested to be
included in such offering.

                      (b) Expenses. The Company shall bear all Registration
Expenses in connection with any Incidental Registration pursuant to this Section
4, whether or not such Incidental Registration becomes effective.

               5. Shelf Registration.

                      (a) Request for a Form S-3 Shelf Registration. In the
event that the Company shall receive from (i) the Designated Holders of at least
66 2/3% of the outstanding shares of Series F Preferred Stock or shares of
Common Stock issued upon conversion of such shares of Series F Preferred Stock
or (ii) the Designated Holders of at least 66 2/3% of the outstanding shares of
Series G Preferred Stock or shares of Common Stock issued upon conversion of
such shares of Series G Preferred Stock (each of (i) and (ii), the "S-3
Initiating Holders"), a written request that the Company register for an
offering to be made on a continuous basis pursuant to Rule 415 under the
Securities Act on Form S-3 (or any successor form then in effect) (an "S-3
Registration"), all or a portion of the Registrable Securities owned by such S-3
Initiating Holders, the Company shall give written notice of such request to all
of the Designated Holders (other than S-3 Initiating Holders which have
requested an S-3 Registration under this Section 5(a)) at least ten (10) days
before the anticipated filing date of such Form S-3, and such notice shall
describe the proposed registration and offer such Designated Holders the
opportunity to register the number of Registrable Securities as each such
Designated Holder may request in writing to the Company, given within ten (10)
days after their receipt from the Company of the written notice of such
registration. If requested by the S-3 Initiating Holders, then such S-3
Registration shall be for an offering on a continuous basis pursuant to Rule 415
under the Securities Act. With respect to each S-3 Registration, the Company
shall subject to Section 5(b) (i) include in such offering the Registrable
Securities of the S-3 Initiating Holders and (ii) use its reasonable best
efforts to (x) cause such registration pursuant to this Section 5(a) to become
and remain effective as soon as practicable, but in any event not later than
forty-five (45) days after it receives a request therefor and (y) include in
such offering the Registrable Securities of the Designated Holders (other than
S-3 Initiating Holders which have requested an S-3 Registration under this
Section 5(a)) who have requested in writing to participate in such registration
on the same terms and conditions as the Registrable Securities of the S-3
Initiating Holders included therein. The Company shall use its best efforts to
keep the S-3 Registration continuously effective under the Securities Act until
all the Registrable

<PAGE>
                                                                              12

Securities are disposed of in accordance with the plan of distribution for such
S-3 Registration.

                      (b) Form S-3 Underwriting Procedures. If the S-3
Initiating Holders holding a majority of the Registrable Securities held by all
of the S-3 Initiating Holders so elect, the Company shall use its commercially
reasonable efforts to cause such S-3 Registration pursuant to this Section 5 to
be in the form of a firm commitment underwritten offering and the managing
underwriter or underwriters selected for such offering shall be the Approved
Underwriter selected in accordance with Section 3(g). In connection with any S-3
Registration under Section 5(a) involving an underwritten offering, the Company
shall not be required to include any Registrable Securities in such underwritten
offering unless the Designated Holders thereof accept the terms of the
underwritten offering as agreed upon between the Company, the Approved
Underwriter and the S-3 Initiating Holders, and then only in such quantity as
such underwriter believes will not jeopardize the success of such offering by
the S-3 Initiating Holders. If the Approved Underwriter believes that the
registration of all or part of the Registrable Securities which the S-3
Initiating Holders and the other Designated Holders have requested to be
included would materially adversely affect the success of such public offering,
then the Company shall be required to include in the underwritten offering, to
the extent of the amount that the Approved Underwriter believes may be sold
without causing such adverse effect, first, all of the Registrable Securities to
be offered for the account of the S-3 Initiating Holders, the Registrable
Securities to be offered for the account of the other Designated Holders who
requested inclusion of their Registrable Securities pursuant to Section 5(a),
and any other stockholder of the Company having similar shelf registration
rights as the S-3 Initiating Holders hereunder pursuant to other similar
registration rights agreements, as a group pro rata based on the number of
Registrable Securities or other similar securities owned by such S-3 Initiating
Holders, Designated Holders or other stockholders of the Company, second, the
Registrable Securities to be offered for the account of any other stockholders
of the Company who are entitled to registration of securities of the Company
based upon similar rights to those in Section 5(a), pro rata based upon the
number of registrable securities owned by such other stockholders, and third,
any other securities requested to be included in such offering.

                      (c) Limitations on Form S-3 Registrations. If the Board of
Directors has a Valid Business Reason, the Company may (x) postpone filing a
Registration Statement relating to a S-3 Registration until such Valid Business
Reason no longer exists, but in no event for more than ninety (90) days, and (y)
in case a Registration Statement has been filed relating to a S-3 Registration,
if the Valid Business Reason has not resulted from actions taken by the Company,
the Company, upon the approval of a majority of the Board of Directors, such
majority to include at least one director elected by the holders of the Series F
Preferred Stock and at least one director elected by the holders of the Series G
Preferred Stock, may cause such Registration Statement to be withdrawn and its
effectiveness terminated or may postpone amending or supplementing such
Registration Statement. The Company shall give written notice of its
determination to postpone or withdraw a Registration Statement and of the fact
that the Valid Business Reason for such postponement or withdrawal no longer
exists, in each

<PAGE>
                                                                              13

case, promptly after the occurrence thereof. Notwithstanding anything to the
contrary contained herein, the Company may not postpone or withdraw a filing due
to a Valid Business Reason more than once in any twelve (12) month period. In
addition, the Company shall not be required to effect any registration pursuant
to Section 5(a), (i) within ninety (90) days after the effective date of any
other Registration Statement of the Company, (ii) if within the twelve (12)
month period preceding the date of such request, the Company has effected two
(2) registrations on Form S-3 pursuant to Section 5(a), and (iii) if Form S-3 is
not available for such offering by the S-3 Initiating Holders.

                      (d) Expenses. The Company shall bear all Registration
Expenses in connection with any S-3 Registration pursuant to this Section 5,
whether or not such S-3 Registration become effective.

                      (e) No Demand Registration. No registration requested by
any S-3 Initiating Holder pursuant to this Section 5 shall be deemed a Demand
Registration pursuant to Section 3.

               6. Holdback Agreements.

                      (a) Restrictions on Public Sale by Designated Holders. To
the extent (i) requested by the Approved Underwriter or the Company Underwriter,
as the case may be, in the case of an underwritten public offering and (ii) all
of the Company's officers, directors and holders in excess of two percent (2%)
of its outstanding capital stock execute agreements identical to those referred
to in this Section 6(a), each Designated Holder agrees (x) not to effect any
public sale or distribution of any Registrable Securities or of any securities
convertible into or exchangeable or exercisable for such Registrable Securities,
including a sale pursuant to Rule 144 under the Securities Act, or offer to
sell, contract to sell (including without limitation any short sale), grant any
option to purchase or enter into any hedging or similar transaction with the
same economic effect as a sale any Registrable Securities and (y) not to make
any request for a Demand Registration or S-3 Registration under this Agreement,
during the ninety (90) day period or such shorter period, if any, mutually
agreed upon by such Designated Holder and the requesting party beginning on the
effective date of the Registration Statement (except as part of such
registration) for such public offering. No Designated Holder of Registrable
Securities subject to this Section 6(a) shall be released from any obligation
under any agreement, arrangement or understanding entered into pursuant to this
Section 6(a) unless all other Designated Holders of Registrable Securities
subject to the same obligation are also released.

                      (b) Restrictions on Public Sale by the Company. The
Company agrees not to effect any public sale or distribution of any of its
securities, or any securities convertible into or exchangeable or exercisable
for such securities (except pursuant to registrations on Form S-4 or S-8 or any
successor thereto), during the period beginning on the effective date of any
Registration Statement in which the Designated Holders of Registrable Securities
are participating and ending on the earlier of (i) the date on which all
Registrable Securities registered on such Registration Statement are sold and

<PAGE>
                                                                              14

(ii) 120 days after the effective date of such Registration Statement (except as
part of such registration).

               7. Registration Procedures.

                      (a) Obligations of the Company. Whenever registration of
Registrable Securities has been requested pursuant to Section 3, Section 4 or
Section 5 of this Agreement, the Company shall use its commercially reasonable
efforts to effect the registration and sale of such Registrable Securities in
accordance with the intended method of distribution thereof as quickly as
practicable, and in connection with any such request, the Company shall, as
expeditiously as possible:

                             (i) prepare and file with the Commission a
Registration Statement on any form for which the Company then qualifies or which
counsel for the Company shall deem appropriate and which form shall be available
for the sale of such Registrable Securities in accordance with the intended
method of distribution thereof, and cause such Registration Statement to become
effective; provided, however, that (x) before filing a Registration Statement or
prospectus or any amendments or supplements thereto, the Company shall provide
counsel selected by the Designated Holders holding a majority of the Registrable
Securities being registered in such registration ("Holders' Counsel") and any
other Inspector with an adequate and appropriate opportunity to review and
comment on such Registration Statement and each prospectus included therein (and
each amendment or supplement thereto) to be filed with the Commission, subject
to such documents being under the Company's control, and (y) the Company shall
notify the Holders' Counsel and each seller of Registrable Securities of any
stop order issued or threatened by the Commission and take all action required
to prevent the entry of such stop order or to remove it if entered;

                             (ii) prepare and file with the Commission such
amendments and supplements to such Registration Statement and the prospectus
used in connection therewith as may be necessary to keep such Registration
Statement effective for the lesser of (x) 120 days and (y) such shorter period
which will terminate when all Registrable Securities covered by such
Registration Statement have been sold; provided, that if the S-3 Initiating
Holders have requested that an S-3 Registration be for an offering on a
continuous basis pursuant to Rule 415 under the Securities Act, then the Company
shall keep such Registration Statement effective until all Registrable
Securities covered by such Registration Statement have been sold; and comply
with the provisions of the Securities Act with respect to the disposition of all
securities covered by such Registration Statement during such period in
accordance with the intended methods of disposition by the sellers thereof set
forth in such Registration Statement;

                             (iii) furnish to each seller of Registrable
Securities, prior to filing a Registration Statement, at least one copy of such
Registration Statement as is proposed to be filed, and thereafter such number of
copies of such Registration Statement, each amendment and supplement thereto (in
each case including all exhibits thereto), and the prospectus included in such
Registration Statement (including each preliminary prospectus) and any
prospectus filed under Rule 424 under the Securities Act

<PAGE>
                                                                              15

as each such seller may reasonably request in order to facilitate the
disposition of the Registrable Securities owned by such seller;

                             (iv) register or qualify such Registrable
Securities under such other securities or "blue sky" laws of such jurisdictions
as any seller of Registrable Securities may request, and to continue such
qualification in effect in such jurisdiction for as long as permissible pursuant
to the laws of such jurisdiction, or for as long as any such seller requests or
until all of such Registrable Securities are sold, whichever is shortest, and do
any and all other acts and things which may be reasonably necessary or advisable
to enable any such seller to consummate the disposition in such jurisdictions of
the Registrable Securities owned by such seller; provided, however, that the
Company shall not be required to (x) qualify generally to do business in any
jurisdiction where it would not otherwise be required to qualify but for this
Section 7(a)(iv), (y) subject itself to taxation in any such jurisdiction or (z)
consent to general service of process in any such jurisdiction;

                             (v) notify each seller of Registrable Securities at
any time when a prospectus relating thereto is required to be delivered under
the Securities Act, upon discovery that, or upon the happening of any event as a
result of which, the prospectus included in such Registration Statement contains
an untrue statement of a material fact or omits to state any material fact
required to be stated therein or necessary to make the statements therein, in
light of the circumstances under which they were made, not misleading and the
Company shall promptly prepare a supplement or amendment to such prospectus and
furnish to each seller of Registrable Securities a reasonable number of copies
of such supplement to or an amendment of such prospectus as may be necessary so
that, after delivery to the purchasers of such Registrable Securities, such
prospectus shall not contain an untrue statement of a material fact or omit to
state any material fact required to be stated therein or necessary to make the
statements therein, in light of the circumstances under which they were made,
not misleading;

                             (vi) enter into and perform customary agreements
(including an underwriting agreement in form requested by the Approved
Underwriter or Company Underwriter, if any, selected as provided in Section 3,
Section 4 or Section 5, as the case may be) and take such other actions as are
prudent and reasonably required in order to expedite or facilitate the
disposition of such Registrable Securities, including causing its officers to
participate in "road shows" and other information meetings organized by the
Approved Underwriter or Company Underwriter;

                             (vii) make available at reasonable times for
inspection by any seller of Registrable Securities, any managing underwriter
participating in any disposition of such Registrable Securities pursuant to a
Registration Statement, Holders' Counsel and any attorney, accountant or other
agent retained by any such seller or any managing underwriter (each, an
"Inspector" and collectively, the "Inspectors"), all financial and other
records, pertinent corporate documents and properties of the Company and its
subsidiaries (collectively, the "Records") as shall be reasonably necessary to
enable them to exercise their due diligence responsibility, and cause the
Company's and its subsidiaries' officers, directors and employees, and the
independent public

<PAGE>
                                                                              16

accountants of the Company, to supply all information reasonably requested by
any such Inspector in connection with such Registration Statement. Records that
the Company determines, in good faith, to be confidential and which it notifies
the Inspectors are confidential shall not be disclosed by the Inspectors (and
the Inspectors shall confirm their agreement in writing in advance to the
Company if the Company shall so request) unless (x) the disclosure of such
Records is necessary, in the Company's judgment, to avoid or correct a
misstatement or omission in the Registration Statement, (y) the release of such
Records is ordered pursuant to a subpoena or other order from a court of
competent jurisdiction after exhaustion of all appeals therefrom or (z) the
information in such Records was known to the Inspectors on a non-confidential
basis prior to its disclosure by the Company or has been made generally
available to the public. Each seller of Registrable Securities agrees that it
shall, upon learning that disclosure of such Records is sought in a court of
competent jurisdiction, give notice to the Company and allow the Company, at the
Company's expense, to undertake appropriate action to prevent disclosure of the
Records deemed confidential;

                             (viii) if such sale is pursuant to an underwritten
offering, obtain a "cold comfort" letter dated the effective date of the
Registration Statement and the date of the closing under the underwriting
agreement from the Company's independent public accountants in customary form
and covering such matters of the type customarily covered by "cold comfort"
letters as Holders' Counsel or the managing underwriter reasonably requests;

                             (ix) furnish, at the request of any seller of
Registrable Securities on the date such securities are delivered to the
underwriters for sale pursuant to such registration or, if such securities are
not being sold through underwriters, on the date the Registration Statement with
respect to such securities becomes effective, an opinion, dated such date, of
counsel representing the Company for the purposes of such registration,
addressed to the underwriters, if any, and to the seller making such request,
covering such legal matters with respect to the registration in respect of which
such opinion is being given as the underwriters, if any, and such seller may
reasonably request and are customarily included in such opinions;

                             (x) comply with all applicable rules and
regulations of the Commission, and make available to its security holders, as
soon as reasonably practicable but no later than fifteen (15) months after the
effective date of the Registration Statement, an earnings statement covering a
period of twelve (12) months beginning after the effective date of the
Registration Statement, in a manner which satisfies the provisions of Section
11(a) of the Securities Act and Rule 158 thereunder;

                             (xi) cause all such Registrable Securities to be
listed on each securities exchange on which similar securities issued by the
Company are then listed, provided that the applicable listing requirements are
satisfied;

                             (xii) keep Holders' Counsel advised in writing as
to the initiation and progress of any registration under Section 3, Section 4 or
Section 5 hereunder;

<PAGE>
                                                                              17

                             (xiii) cooperate with each seller of Registrable
Securities and each underwriter participating in the disposition of such
Registrable Securities and their respective counsel in connection with any
filings required to be made with the NASD; and

                             (xiv) take all other steps reasonably necessary to
effect the registration of the Registrable Securities contemplated hereby.

                      (b) Seller Information. The Company may require each
seller of Registrable Securities as to which any registration is being effected
to furnish, and such seller shall furnish, to the Company such information
regarding the distribution of such securities as the Company may from time to
time reasonably request in writing.

                      (c) Notice to Discontinue. Each Designated Holder agrees
that, upon receipt of any notice from the Company of the happening of any event
of the kind described in Section 7(a)(v), such Designated Holder shall forthwith
discontinue disposition of Registrable Securities pursuant to the Registration
Statement covering such Registrable Securities until such Designated Holder's
receipt of the copies of the supplemented or amended prospectus contemplated by
Section 7(a)(v) and, if so directed by the Company, such Designated Holder shall
deliver to the Company (at the Company's expense) all copies, other than
permanent file copies then in such Designated Holder's possession, of the
prospectus covering such Registrable Securities which is current at the time of
receipt of such notice. If the Company shall give any such notice, the Company
shall extend the period during which such Registration Statement shall be
maintained effective pursuant to this Agreement (including, without limitation,
the period referred to in Section 7(a)(ii)) by the number of days during the
period from and including the date of the giving of such notice pursuant to
Section 7(a)(v) to and including the date when sellers of such Registrable
Securities under such Registration Statement shall have received the copies of
the supplemented or amended prospectus contemplated by and meeting the
requirements of Section 7(a)(v).

                      (d) Registration Expenses. The Company shall pay all
expenses arising from or incident to its performance of, or compliance with,
this Agreement, including, without limitation, (i) Commission, stock exchange
and NASD registration and filing fees, (ii) all fees and expenses incurred in
complying with securities or "blue sky" laws (including reasonable fees, charges
and disbursements of counsel to any underwriter incurred in connection with
"blue sky" qualifications of the Registrable Securities as may be set forth in
any underwriting agreement), (iii) all printing, messenger and delivery
expenses, (iv) the fees, charges and expenses of one counsel to the Company and
of its independent public accountants and any other accounting fees, charges and
expenses incurred by the Company (including, without limitation, any expenses
arising from any "cold comfort" letters or any special audits incident to or
required by any registration or qualification) and, in the case of Demand
Registration or an S-3 Registration, any legal fees, charges and expenses of one
special counsel selected by the Initiating Holders or the S-3 Initiating
Holders, as the case may be, (v) any liability insurance or other premiums for
insurance obtained in connection with any Demand Registration or piggy-back
registration thereon, Incidental Registration

<PAGE>
                                                                              18

or S-3 Registration pursuant to the terms of this Agreement, regardless of
whether such Registration Statement is declared effective and (vi) fees and
disbursements of underwriters, selling brokers, dealers, managers and similar
securities industry professionals relating to distribution of Registrable
Securities. All of the expenses described in the preceding sentence of this
Section 7(d) are referred to herein as "Registration Expenses." The Designated
Holders of Registrable Securities sold pursuant to a Registration Statement
shall bear the expense of any broker's commission or underwriter's discount or
commission relating to registration and sale of such Designated Holders'
Registrable Securities in proportion to the number of Registrable Securities
that each Designated Holder shall have registered pursuant to such Registration
Statement and, subject to clause (iv) above, shall bear the fees and expenses of
their own counsel.

               8. Indemnification; Contribution.

                      (a) Indemnification by the Company. The Company agrees to
indemnify and hold harmless each Designated Holder, its partners, directors,
officers, affiliates and each Person who controls (within the meaning of Section
15 of the Securities Act) such Designated Holder from and against any and all
losses, claims, damages, liabilities and expenses (including reasonable costs of
investigation) (each, a "Liability" and collectively, "Liabilities"), arising
out of or based upon any untrue, or allegedly untrue, statement of a material
fact contained in any Registration Statement, prospectus or preliminary
prospectus or notification or offering circular (as amended or supplemented if
the Company shall have furnished any amendments or supplements thereto) or
arising out of or based upon any omission or alleged omission to state therein a
material fact required to be stated therein or necessary to make the statements
therein not misleading under the circumstances such statements were made, except
insofar as such Liability arises out of or is based upon any untrue statement or
alleged untrue statement or omission or alleged omission contained in such
Registration Statement, preliminary prospectus or final prospectus in reliance
and in conformity with information concerning such Designated Holder furnished
in writing to the Company by such Designated Holder expressly for use therein,
including, without limitation, the information furnished to the Company pursuant
to Section 8(b). The Company shall also provide customary indemnities to any
underwriters of the Registrable Securities, their officers, directors and
employees and each Person who controls such underwriters (within the meaning of
Section 15 of the Securities Act) to the same extent as provided above with
respect to the indemnification of the Designated Holders of Registrable
Securities.

                      (b) Indemnification by Designated Holders. In connection
with any Registration Statement in which a Designated Holder is participating
pursuant to Section 3, Section 4 or Section 5 hereof, each such Designated
Holder shall promptly furnish to the Company in writing such information with
respect to such Designated Holder as the Company may reasonably request or as
may be required by law for use in connection with any such Registration
Statement or prospectus and all information required to be disclosed in order to
make the information previously furnished to the Company by such Designated
Holder not materially misleading or necessary to cause such Registration
Statement not to omit a material fact with respect to such Designated Holder
necessary in order to make the statements therein not misleading. Each

<PAGE>
                                                                              19

Designated Holder agrees to indemnify and hold harmless the Company, any
underwriter retained by the Company and each Person who controls the Company or
such underwriter (within the meaning of Section 15 of the Securities Act) to the
same extent as the foregoing indemnity from the Company to the Designated
Holders, but only if such statement or alleged statement or omission or alleged
omission was made in reliance upon and in conformity with information with
respect to such Designated Holder furnished in writing to the Company by such
Designated Holder expressly for use in such Registration Statement or
prospectus, including, without limitation, the information furnished to the
Company pursuant to this Section 8(b); provided, however, that the total amount
to be indemnified by such Designated Holder pursuant to this Section 8(b) shall
be limited to the net proceeds (after deducting the underwriters' discounts and
commissions) received by such Designated Holder in the offering to which the
Registration Statement or prospectus relates.

                      (c) Conduct of Indemnification Proceedings. Any Person
entitled to indemnification hereunder (the "Indemnified Party") agrees to give
prompt written notice to the indemnifying party (the "Indemnifying Party") after
the receipt by the Indemnified Party of any written notice of the commencement
of any action, suit, proceeding or investigation or threat thereof made in
writing for which the Indemnified Party intends to claim indemnification or
contribution pursuant to this Agreement; provided, however, that the failure so
to notify the Indemnifying Party shall not relieve the Indemnifying Party of any
Liability that it may have to the Indemnified Party hereunder (except to the
extent that the Indemnifying Party is materially prejudiced or otherwise
forfeits substantive rights or defenses by reason of such failure). If notice of
commencement of any such action is given to the Indemnifying Party as above
provided, the Indemnifying Party shall be entitled to participate in and, to the
extent it may wish, jointly with any other Indemnifying Party similarly
notified, to assume the defense of such action at its own expense, with counsel
chosen by it and reasonably satisfactory to such Indemnified Party. The
Indemnified Party shall have the right to employ separate counsel in any such
action and participate in the defense thereof, but the fees and expenses of such
counsel shall be paid by the Indemnified Party unless (i) the Indemnifying Party
agrees to pay the same, (ii) the Indemnifying Party fails to assume the defense
of such action with counsel reasonably satisfactory to the Indemnified Party or
(iii) the named parties to any such action (including any impleaded parties)
include both the Indemnifying Party and the Indemnified Party and such parties
have been advised by such counsel that either (x) representation of such
Indemnified Party and the Indemnifying Party by the same counsel would be
inappropriate under applicable standards of professional conduct or (y) there
may be one or more legal defenses available to the Indemnified Party which are
different from or additional to those available to the Indemnifying Party. In
any of such cases, the Indemnifying Party shall not have the right to assume the
defense of such action on behalf of such Indemnified Party, it being understood,
however, that the Indemnifying Party shall not be liable for the fees and
expenses of more than one separate firm of attorneys (in addition to any local
counsel) for all Indemnified Parties. No Indemnifying Party shall be liable for
any settlement entered into without its written consent, which consent shall not
be unreasonably withheld. No Indemnifying Party shall, without the consent of
such Indemnified Party, effect any settlement of any pending or threatened
proceeding in

<PAGE>
                                                                              20

respect of which such Indemnified Party is a party and indemnity has been sought
hereunder by such Indemnified Party, unless such settlement includes an
unconditional release of such Indemnified Party from all liability for claims
that are the subject matter of such proceeding.

                      (d) Contribution. If the indemnification provided for in
this Section 8 from the Indemnifying Party is unavailable to an Indemnified
Party hereunder in respect of any Liabilities referred to herein, then the
Indemnifying Party, in lieu of indemnifying such Indemnified Party, shall
contribute to the amount paid or payable by such Indemnified Party as a result
of such Liabilities in such proportion as is appropriate to reflect the relative
fault of the Indemnifying Party and Indemnified Party in connection with the
actions which resulted in such Liabilities, as well as any other relevant
equitable considerations. The relative faults of such Indemnifying Party and
Indemnified Party shall be determined by reference to, among other things,
whether any action in question, including any untrue or alleged untrue statement
of a material fact or omission or alleged omission to state a material fact, has
been made by, or relates to information supplied by, such Indemnifying Party or
Indemnified Party, and the parties' relative intent, knowledge, access to
information and opportunity to correct or prevent such action. The amount paid
or payable by a party as a result of the Liabilities referred to above shall be
deemed to include, subject to the limitations set forth in Sections 8(a), 8(b)
and 8(c), any legal or other fees, charges or expenses reasonably incurred by
such party in connection with any investigation or proceeding; provided that the
total amount to be contributed by such Designated Holder shall be limited to the
net proceeds (after deducting the underwriters' discounts and commissions)
received by such Designated Holder in the offering.

               The parties hereto agree that it would not be just and equitable
if contribution pursuant to this Section 8(d) were determined by pro rata
allocation or by any other method of allocation which does not take account of
the equitable considerations referred to in the immediately preceding paragraph.
No Person guilty of fraudulent misrepresentation (within the meaning of Section
11(f) of the Securities Act) shall be entitled to contribution from any Person
who was not guilty of such fraudulent misrepresentation.

               9. Rule 144. The Company covenants that it shall (a) file any
reports required to be filed by it under the Exchange Act and (b) take such
further action as each Designated Holder may reasonably request (including
providing any information necessary to comply with Rule 144 under the Securities
Act), all to the extent required from time to time to enable such Designated
Holder to sell Registrable Securities without registration under the Securities
Act within the limitation of the exemptions provided by (i) Rule 144 under the
Securities Act, as such rule may be amended from time to time, or Regulation S
under the Securities Act or (ii) any similar rules or regulations hereafter
adopted by the Commission. The Company shall, upon the request of any Designated
Holder, deliver to such Designated Holder a written statement as to whether it
has complied with such requirements.

<PAGE>
                                                                              21

               10. Miscellaneous.

                      (a) Recapitalizations, Exchanges, etc. The provisions of
this Agreement shall apply to the full extent set forth herein with respect to
(i) the shares of Common Stock, (ii) any and all shares of voting common stock
of the Company into which the shares of Common Stock are converted, exchanged or
substituted in any recapitalization or other capital reorganization by the
Company and (iii) any and all equity securities of the Company or any successor
or assign of the Company (whether by merger, consolidation, sale of assets or
otherwise) which may be issued in respect of, in conversion of, in exchange for
or in substitution of, the shares of Common Stock and shall be appropriately
adjusted for any stock dividends, splits, reverse splits, combinations,
recapitalizations and the like occurring after the date hereof. The Company
shall cause any successor or assign (whether by merger, consolidation, sale of
assets or otherwise) to enter into a new registration rights agreement with the
Designated Holders on terms substantially the same as this Agreement as a
condition of any such transaction.

                      (b) No Inconsistent Agreements. Except for the Fifth
Amended and Restated Investor Rights Agreement, the Company represents and
warrants that it has not granted to any Person the right to request or require
the Company to register any securities issued by the Company, other than the
rights granted to the Designated Holders herein. The Company shall not enter
into any agreement with respect to its securities that is inconsistent with the
rights granted to the Designated Holders in this Agreement or grant any
additional registration rights to any Person or with respect to any securities
which are not Registrable Securities which are prior in right to or inconsistent
with the rights granted in this Agreement, except that the Company may grant the
registration rights held by the General Atlantic Stockholders to any Subsequent
General Atlantic Purchaser.

                      (c) Remedies. The Designated Holders, in addition to being
entitled to exercise all rights granted by law, including recovery of damages,
shall be entitled to specific performance of their rights under this Agreement.
The Company agrees that monetary damages would not be adequate compensation for
any loss incurred by reason of a breach by it of the provisions of this
Agreement and hereby agrees to waive in any action for specific performance the
defense that a remedy at law would be adequate.

                      (d) Amendments and Waivers. Except as otherwise provided
herein, the provisions of this Agreement may not be amended, modified or
supplemented, and waivers or consents to departures from the provisions hereof
may not be given unless consented to in writing by each of (i) the Company, (ii)
the General Atlantic Stockholders and (iii) ICP; provided, however, that any
such amendment, modification, supplement or waiver that adversely affects any
Major Stockholder (except ICP) in a manner different than any other Designated
Holder shall require the written consent of such adversely affected Major
Stockholder. Any such written consent shall be binding upon the Company and all
of the Designated Holders. Notwithstanding the first sentence of this

<PAGE>
                                                                              22

Section 10(d), the Company, without the consent of any other party hereto (other
than the General Atlantic Stockholders), may amend this Agreement to add any
Subsequent General Atlantic Purchaser as a party to this Agreement as a General
Atlantic Stockholder.

                      (e) Notices. All notices, demands and other communications
provided for or permitted hereunder shall be made in writing and shall be made
by registered or certified first-class mail, return receipt requested,
telecopier, courier service or personal delivery:

                         (i)    if to the Company:

                                Tickets.com, Inc.
                                555 Anton Boulevard, 12th Floor
                                Costa Mesa, CA  92626
                                Telecopy:  (714) 327-5410
                                Attention:  Ronald Bension

                                with a copy to:

                                Brobeck Phleger & Harrison LLP
                                550 South Hope Street
                                Los Angeles, CA 90071-2604
                                Telecopy:  (213) 745-3345
                                Attention:  Richard S. Chernicoff

                         (ii)   if to any of the General Atlantic Stockholders:

                                c/o General Atlantic Service
                                Corporation
                                3 Pickwick Plaza
                                Greenwich, CT 06830
                                Telecopy:  (203) 622-8818
                                Attention:  Matthew Nimetz
                                            Thomas J. Murphy

                                with a copy to:

                                Paul, Weiss, Rifkind, Wharton &
                                Garrison
                                1285 Avenue of the Americas
                                New York, NY 10019-6064
                                Telecopy:  (212) 757-3990
                                Attention:  Douglas A. Cifu, Esq.

<PAGE>
                                                                              23

                         (iii)  if to ICP:

                                International Capital Partners,
                                Inc., Profit Sharing Trust
                                46 Southfield Avenue
                                Stamford, CT 06902
                                Telecopy:  (203) 969-2212
                                Attention:  Nicholas E. Sinacori

                                with a copy to:

                                Cummings & Lockwood
                                Four Stamford Plaza
                                Stamford, CT  06904
                                Telecopy:  203-351-4534
                                Attention:  Stephen Marcovich, Esq.

                         (iv)   if to Sports Capital:

                                c/o Sports Capital Partners
                                527 Madison Avenue, 10th Floor
                                New York, New York, 10022
                                Telecopy:  212-634-3305
                                Attention:  Charles T. Lelon

                                with a copy to:

                                Kirkland & Ellis
                                153 East 53rd Street
                                New York, New York 10022
                                Telecopy:  (212) 446-4900
                                Attention:  Lisa Anastos, Esq.

                         (v)    if to Ardara:

                                Lombard, Odier & Co.
                                11, Rue de la Corraterie
                                1204 Geneva Switzerland
                                Telecopy:  011-41-22-709-3944
                                Attention:  Marie France Bastaroli

                                with a copy to:

                                c/o International Capital Partners, Inc.
                                46 Southfield Avenue
                                Stamford, CT 06902
                                Telecopy:  (203) 969-2212
                                Attention:  Nicholas E. Sinacori

<PAGE>
                                                                              24

                         (vi)   if to the Other Investors:

                                c/o Zesiger Capital Group LLC
                                320 Park Avenue, 30th floor
                                New York, NY 10022
                                Telecopy:  212-508-6329
                                Attention:  Albert L. Zesiger

                                with a copy to:

                                Proskauer Rose LLP
                                1585 Broadway
                                New York, NY 10036-8299
                                Telecopy:  212-969-2900
                                Attention:  Gail Sanger, Esq.

               All such notices, demands and other communications shall be
deemed to have been duly given when delivered by hand, if personally delivered;
when delivered by courier, if delivered by commercial courier service, seven (7)
days after being deposited in the mail, postage prepaid, if mailed; and when
receipt is mechanically acknowledged, if telecopied. Any party may by notice
given in accordance with this Section 10(e) designate another address or Person
for receipt of notices hereunder.

                      (f) Successors and Assigns; Third Party Beneficiaries.
This Agreement shall inure to the benefit of and be binding upon the successors
and permitted assigns of the parties hereto as hereinafter provided. The Demand
Registration rights and the S-3 Registration rights and related rights of the
General Atlantic Stockholders or the Major Stockholders contained in Sections 3
and 5 hereof, shall be (i) with respect to any Registrable Security that is
transferred to an Affiliate of a General Atlantic Stockholder or an Affiliate of
a Major Stockholder, automatically transferred to such Affiliate, (ii) with
respect to any Registrable Security that is transferred to any Person who has an
investment advisory agreement and who has granted a power of attorney to
Zesiger, automatically transferred to such Person and (iii) with respect to any
Registrable Security that is transferred in all cases to a non-Affiliate,
transferred only with the consent of the Company which consent shall not be
unreasonably withheld. The incidental or "piggy-back" registration rights of the
Designated Holders contained in Sections 3(b), 4 and 5 hereof and the other
rights of each of the Designated Holders with respect thereto shall be, with
respect to any Registrable Security, automatically transferred to any Person who
is the transferee of such Registrable Security. All of the obligations of the
Company hereunder shall survive any such transfer. Except as provided in Section
8, no Person other than the parties hereto and their successors and permitted
assigns is intended to be a beneficiary of this Agreement.

                      (g) Counterparts. This Agreement may be executed in any
number of counterparts and by the parties hereto in separate counterparts, each
of which when so executed shall be deemed to be an original and all of which
taken together shall constitute one and the same agreement.

<PAGE>
                                                                              25

                      (h) Headings. The headings in this Agreement are for
convenience of reference only and shall not limit or otherwise affect the
meaning hereof.

                      (i) GOVERNING LAW. THIS AGREEMENT SHALL BE GOVERNED BY AND
CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK, WITHOUT REGARD
TO THE PRINCIPLES OF CONFLICTS OF LAW THEREOF.

                      (j) Severability. If any one or more of the provisions
contained herein, or the application thereof in any circumstance, is held
invalid, illegal or unenforceable in any respect for any reason, the validity,
legality and enforceability of any such provision in every other respect and of
the remaining provisions hereof shall not be in any way impaired, unless the
provisions held invalid, illegal or unenforceable shall substantially impair the
benefits of the remaining provisions hereof.

                      (k) Rules of Construction. Unless the context otherwise
requires, references to sections or subsections refer to sections or subsections
of this Agreement.

                      (l) Entire Agreement. This Agreement is intended by the
parties as a final expression of their agreement and intended to be a complete
and exclusive statement of the agreement and understanding of the parties hereto
with respect to the subject matter contained herein. There are no restrictions,
promises, representations, warranties or undertakings, with respect to the
subject matter contained herein, other than those set forth or referred to
herein. This Agreement amends and restates in its entirety and supersedes the
Original Agreement and all prior agreements and understandings among the parties
with respect to such subject matter.

                      (m) Further Assurances. Each of the parties shall execute
such documents and perform such further acts as may be reasonably required or
desirable to carry out or to perform the provisions of this Agreement.

                      (n) Other Agreements. Nothing contained in this Agreement
shall be deemed to be a waiver of, or release from, any obligations any party
hereto may have under, or any restrictions on the transfer of Registrable
Securities or other securities of the Company imposed by, any other agreement
including, but not limited to, the Securities Purchase Agreement and the Series
F Stock Purchase Agreement.

                  [REMAINDER OF PAGE INTENTIONALLY LEFT BLANK]

<PAGE>

               IN WITNESS WHEREOF, the undersigned have executed, or have caused
to be executed, this Amended and Restated Registration Rights Agreement on the
date first written above.

                                     TICKETS.COM, INC.

                                     By: ______________________________________
                                         Name:
                                         Title:

                                     GENERAL ATLANTIC PARTNERS 74, L.P.

                                     By:   GENERAL ATLANTIC PARTNERS, LLC,
                                           its General Partner

                                     By: ______________________________________
                                         Name:
                                         Title:  A Managing Member

                                     GAP COINVESTMENT PARTNERS II, L.P.

                                     By: ______________________________________
                                         Name:
                                         Title:   A General Partner

                                     GAPSTAR, LLC

                                     By:   GENERAL ATLANTIC PARTNERS, LLC,
                                           its Managing Member

                                     By: ______________________________________
                                         Name:
                                         Title:  A Managing Member

<PAGE>

                                     INTERNATIONAL CAPITAL PARTNERS, INC.,
                                     PROFIT SHARING TRUST

                                     By: ______________________________________
                                         Name:
                                         Title:

                                     ARDARA  US DIRECT INVESTMENT INC.

                                     By: ______________________________________
                                         Name:
                                         Title:

                                     SPORTS CAPITAL PARTNERS, L.P.

                                     By: ______________________________________
                                         Name:
                                         Title:  A General Partner

                                     SPORTS CAPITAL PARTNERS (CAYMAN ISLANDS),
                                     L.P.

                                     By: ______________________________________
                                         Name:
                                         Title:  A General Partner

                                     SPORTS CAPITAL PARTNERS CEV, LLC

                                     By: ______________________________________
                                         Name:
                                         Title:  A Managing Member

<PAGE>

                                     ZCG PURCHASERS

                                     By:   Zesiger Capital Group, LLC,
                                           as agent and attorney in fact

                                           By: ________________________________
                                               Name:
                                               Title:

<PAGE>

                                   SCHEDULE 1

<TABLE>
<CAPTION>
----------------------------------------------   -----------------------------------------------
                      Purchaser:                                 Record Holder:
----------------------------------------------   -----------------------------------------------
<S>                                              <C>
  1   NFIB Corporate Account                     Huland & Co.
----------------------------------------------   -----------------------------------------------
  2   Public Employee Retirement System of       Mellon Bank NA custodian for PERSI-Zesiger
      Idaho                                      Capital
----------------------------------------------   -----------------------------------------------
  3   City of Stamford Firemen's Pension Fund    City of Stamford Firemen's Pension Fund
----------------------------------------------   -----------------------------------------------
  4   The Jenifer Altman Foundation              Batrus & Co.
----------------------------------------------   -----------------------------------------------
  5   Lazar Foundation                           Hare & Co.
----------------------------------------------   -----------------------------------------------
  6   Roanoke College                            FirstUnion & Co.
----------------------------------------------   -----------------------------------------------
  7   Butler Family LLC                          Tice & Co.
----------------------------------------------   -----------------------------------------------
  8   Salvador O. Gutierrez                      Salvador O. Gutierrez
----------------------------------------------   -----------------------------------------------
  9   HBL Charitable Unitrust                    HBL Charitable Unitrust
----------------------------------------------   -----------------------------------------------
 10   Andrew Heiskell                            Andrew Heiskell
----------------------------------------------   -----------------------------------------------
 11   Helen Hunt                                 Cudd & Co.
----------------------------------------------   -----------------------------------------------
 12   Jeanne L. Morency                          Jeanne L. Morency
----------------------------------------------   -----------------------------------------------
 13   Psychology Associates                      Psychology Associates
----------------------------------------------   -----------------------------------------------
 14   Peter Looram                               Peter Looram
----------------------------------------------   -----------------------------------------------
 15   Mary C. Anderson                           Mary C. Anderson
----------------------------------------------   -----------------------------------------------
 16   Murray Capital, LLC                        Murray Capital, LLC
----------------------------------------------   -----------------------------------------------
 17    Meehan Foundation                          Meehan Foundation
----------------------------------------------   -----------------------------------------------
 18   The Meehan Investment Partnership I, L.P.  The Meehan Investment Partnership I, L.P.
----------------------------------------------   -----------------------------------------------
 19   Domenic J. Mizio                           Domenic J. Mizio
----------------------------------------------   -----------------------------------------------
 20   Morgan Trust Co. of the Bahamas Ltd. as    Morgan Trust Co. of the Bahamas Ltd. as
      Trustee U/A/D 11/30/93                     Trustee U/A/D 11/30/93
----------------------------------------------   -----------------------------------------------
 21   Susan Uris Halpern                         Hare & Co.
----------------------------------------------   -----------------------------------------------
 22   Theeuwes Family Trust, Felix Theeuwes      Theeuwes Family Trust, Felix Theeuwes Trustee
      Trustee
----------------------------------------------   -----------------------------------------------
 23   William B. Lazar                           William B. Lazar
----------------------------------------------   -----------------------------------------------
 24   Albert L. Zesiger                          Albert L. Zesiger
----------------------------------------------   -----------------------------------------------
 25   Barrie Ramsay Zesiger                      Barrie Ramsay Zesiger
----------------------------------------------   -----------------------------------------------
 26   Donald and Dan-Thanh Devivo                Donald and Dan-Thanh Devivo
----------------------------------------------   -----------------------------------------------
 27   John J. & Catherine H. Kayola              John J. & Catherine H. Kayola
----------------------------------------------   -----------------------------------------------
 28   Mary I. Estabil                            Mary Estabil
----------------------------------------------   -----------------------------------------------
 29   Wolfson Investment Partners LP             Wolfson Investment Partners LP
----------------------------------------------   -----------------------------------------------
</TABLE><PAGE>
                                                                    EXHIBIT 10.2

                                                         EMPLOYEES & CONSULTANTS

                                TICKETS.COM, INC.

                     ---------------------------------------

                            1999 STOCK INCENTIVE PLAN

                       DISCRETIONARY OPTION GRANT PROGRAM

                           PLAN SUMMARY AND PROSPECTUS

                     ---------------------------------------

                                  The date of this Prospectus is August 15, 2001

<PAGE>

                                TABLE OF CONTENTS

<TABLE>
<CAPTION>
                                                                                            PAGE
                                                                                            ----
<S>                                                                                         <C>
INFORMATION ON THE 1999 STOCK INCENTIVE PLAN DISCRETIONARY OPTION GRANT PROGRAM..............1

QUESTIONS AND ANSWERS ABOUT THE PLAN.........................................................1

        GENERAL PLAN PROVISIONS..............................................................1

               1.  What is the basic structure of the Discretionary Option Grant Program?....1

               2.  When did the Plan become effective?.......................................1

               3.  Who administers the Plan?.................................................1

               4.  Who is eligible to participate in the Discretionary Option Grant
                   Program? .................................................................2

               5.  How many shares of Common Stock may be issued under the Plan?.............2

               6.  What happens if there is a change in the Corporation's capital
                   structure? ...............................................................3

               7.  Can the Plan be amended or terminated?....................................3

        GRANT OF OPTIONS.....................................................................3

               8.  How are options granted under the Discretionary Option Grant Program?.....3

               9.  What type of options may be granted under the Discretionary Option
                   Grant Program? ...........................................................3

               10. How is the exercise price determined?.....................................3

               11. How is the fair market value of the Common Stock determined?..............4

               12. Can the Corporation cancel my option and grant me a new option?...........4

               13. Can I assign or transfer my option?.......................................4

               14. When do I acquire the rights of a stockholder?............................4

        EXERCISE OF OPTIONS..................................................................4

               15. When may I exercise my option?............................................4

               16. When will my option terminate?............................................4

               17. How do I exercise my option?..............................................4

               18. How do I pay the exercise price?..........................................5

        INCENTIVE OPTIONS....................................................................5

               19. Who is eligible to receive an Incentive Option?...........................5

               20. Is there a limitation on the number of shares for which an Incentive
                   Option may become exercisable in any one calendar year?...................5

               21. Can an Incentive Option lose its qualified status?........................6

               22. What limitations apply to Incentive Options granted to a 10%
                   stockholder? .............................................................6

        EARLY TERMINATION OF OPTIONS.........................................................6

               23. What happens to my options if my service terminates?......................6

               24. What happens to my options if I am discharged from service for
                   Misconduct? ..............................................................6

               25. What happens to my options if I die or become disabled?...................7

               26. What happens to my options if the Corporation is acquired or merged?......7

               27. What happens to my options that are assumed upon a Corporate
                   Transaction? .............................................................8

               28. What happens to my options if there is a change in control of the
                   Corporation? .............................................................8

        DISPOSITION OF OPTION SHARES.........................................................9

               29. When can I sell my shares?................................................9

        MISCELLANEOUS........................................................................9

               30. Is financing available under the Plan?....................................9

               31. Do I have the right to remain employed until my options under the
                   Discretionary Option Grant Program vest? .................................9

               32. Are there any circumstances which would cause me to lose my rights
                   with respect to an option or a stock issuance? ...........................10
</TABLE>

                                                                               i
<PAGE>

<TABLE>
<S>                                                                                         <C>
               33. Does the Plan restrict the authority of the Corporation to grant or
                   assume options outside of the Plan? ......................................10

               34. Does the grant of an option or the issuance of shares under the Plan
                   affect my eligibility to participate in other plans of the Corporation?...10

               35. What is a parent corporation?.............................................10

               36. What is a subsidiary corporation?.........................................10

               37. Is the Plan subject to ERISA?.............................................10

QUESTIONS AND ANSWERS ON FEDERAL TAX CONSEQUENCES............................................10

        INCENTIVE OPTIONS....................................................................10

               T1. Will the grant of an Incentive Option result in Federal income tax
                   liability to me? .........................................................10

               T2. Will the exercise of an Incentive Option result in Federal income
                   tax liability to me? .....................................................11

               T3. When will I be subject to Federal income tax on shares acquired under
                   an Incentive Option? .....................................................11

               T4. What constitutes a disposition of Incentive Option shares?................11

               T5. How is my Federal income tax liability determined when I dispose
                   of my shares? ............................................................11

               T6. What if I make a qualifying disposition?..................................11

               T7. What are the normal tax rules for a disqualifying disposition?............11

               T8. What are the Federal tax consequences to the Corporation?.................12

               T9. What are the consequences of paying the exercise price of an Incentive
                   Option in the form of shares of Common Stock acquired upon the
                   exercise of an earlier-granted Incentive Option if the delivery of the
                   shares results in a disqualifying disposition?............................12

               T10. What are the consequences of paying the exercise price of an
                    Incentive Option in the form of shares of Common Stock (i)
                    acquired under an Incentive Option and held for the requisite
                    holding periods, (ii) acquired under a Non-Statutory Option
                    or (iii) acquired through open-market purchases? ........................13

               T11. What are the consequences of a subsequent disposition of shares
                    purchased under an Incentive Option with
                    shares of Common Stock?..................................................13

        NON-STATUTORY OPTIONS................................................................13

               T12. Will the grant of a Non-Statutory Option result in Federal income
                    tax liability to me? ....................................................13

               T13. Will the exercise of a Non-Statutory Option result in Federal
                    income tax liability to me? .............................................13

               T14. Will I recognize additional income when I sell shares acquired
                    under a Non-Statutory Option? ...........................................14

               T15. What are the consequences of paying the exercise price of a
                    Non-Statutory Option in the form of shares of Common Stock
                    previously acquired upon the exercise of employee options or
                    through open-market purchases?...........................................14

               T16. What are the Federal tax consequences to the Corporation?................14

        FEDERAL TAX RATES....................................................................14

               T17. What are the applicable Federal tax rates?...............................14

        ALTERNATIVE MINIMUM TAX................................. ............................15

               T18. What is the alternative minimum tax ?....................................15

               T19. What is the allowable exemption amount?..................................15

               T20. How is the alternative minimum taxable income calculated?................15

               T21. Is the spread on an Incentive Option at the time of exercise
                    normally includible in alternative minimum taxable income?...............15

               T22. How will the payment of alternative minimum taxes in one year affect
                    the calculation of my tax liability in a later year?.....................15

CORPORATION INFORMATION AND ANNUAL PLAN INFORMATION..........................................16
</TABLE>

                                                                              ii
<PAGE>

THIS DOCUMENT CONSTITUTES PART OF THE OFFICIAL PROSPECTUS COVERING SECURITIES
THAT HAVE BEEN REGISTERED UNDER THE SECURITIES ACT OF 1933.

                               INFORMATION ON THE
                            1999 STOCK INCENTIVE PLAN
                       DISCRETIONARY OPTION GRANT PROGRAM

               Tickets.com, Inc., a Delaware corporation (the "Corporation"), is
offering shares of its common stock (the "Common Stock") to eligible individuals
in the Corporation's service pursuant to option grants and direct stock
issuances made under the Corporation's 1999 Stock Incentive Plan (the "Plan").
The purpose of the Plan is to offer the Corporation's employees, the
non-employee members of the Board of Directors (the "Board"), and consultants
and other independent advisors who provide services to the Corporation the
opportunity to acquire an ownership interest in the Corporation as an incentive
for such persons to continue in the Corporation's service. Unless the context
indicates otherwise, all references to the Corporation in this Plan Summary and
Prospectus include Tickets.com, Inc. and its parent and subsidiary corporations,
whether now existing or subsequently established.

                      QUESTIONS AND ANSWERS ABOUT THE PLAN

               This Plan Summary and Prospectus sets forth in question and
answer format the principal terms of the option grants which may be made from
time to time under the Discretionary Option Grant Program in effect under the
Plan to individuals who are NOT officers or directors of the Corporation subject
to the short-swing profit restrictions of the Federal securities laws. All share
amounts reflected herein have been adjusted to reflect a 1-for-2.25 reverse
stock split of the Corporation's Common Stock effected on November 3, 1999 and a
1-for-8 reverse stock split of the Corporation's Common Stock effected on July
23, 2001.

                             GENERAL PLAN PROVISIONS

        1.      WHAT IS THE BASIC STRUCTURE OF THE DISCRETIONARY OPTION GRANT
                PROGRAM?

               The Discretionary Option Grant Program is one of several equity
incentive programs in effect under the Plan. Under the Discretionary Option
Grant Program, options may be granted to eligible persons which will provide
them with the right to purchase shares of Common Stock during their period of
service with the Corporation at a fixed price per share equal to the fair market
value of the Common Stock on the grant date.

        2.      WHEN DID THE PLAN BECOME EFFECTIVE?

               The Plan became effective on November 3, 1999, in connection with
the initial public offering of the Common Stock, and serves as the successor to
the following equity incentive plans of the Corporation: the Special Executive
Stock Option Plan, the 1998 Stock Incentive Plan, the 1997 Stock Option Plan,
the 1996 Stock Option Plan and the 1997 Non-Employee Director's Option Plan (the
"Predecessor Plans").

               All options outstanding under the Predecessor Plans have been
incorporated into the new Plan, and no further option grants or stock issuances
will be made under the Predecessor Plans. Each option so incorporated will
continue to be governed by the terms of the agreement evidencing that option,
and no provision of the new Plan will adversely affect or otherwise modify the
rights of the holders of such incorporated options with respect to their
acquisition of shares of Common Stock thereunder.

        3.      WHO ADMINISTERS THE PLAN?

               The Plan will be administered by the Compensation Committee. This
committee is comprised of two (2) or more non-employee Board members appointed
by the Board, and each member will serve for so long as the Board deems
appropriate and may be removed by the Board at any time. A secondary committee
of one or more Board members may be delegated separate but concurrent
jurisdiction with the Compensation Committee to

<PAGE>

administer the Discretionary Option Grant Program with respect to all employees
and consultants not subject to the short-swing profit restrictions of the
federal securities laws. The Compensation Committee and any secondary Board
committee with administrative authority under the Plan will each be referred to
in this document as the "Plan Administrator."

               The Plan Administrator will have full authority, with respect to
the option grants made under the Discretionary Option Grant Program, to
determine the persons who are to be granted options, the time or times when such
option grants are to be made, the number of shares to be subject to each such
grant, the time or times when each option is to become exercisable, the vesting
schedule applicable to the option shares and the maximum period for which the
option is to remain outstanding.

        4.      WHO IS ELIGIBLE TO PARTICIPATE IN THE DISCRETIONARY OPTION GRANT
                PROGRAM?

               Employees, non-employee Board members, consultants and other
independent advisors in the Corporation's service will be eligible to
participate in the Discretionary Option Grant Program.

        5.      HOW MANY SHARES OF COMMON STOCK MAY BE ISSUED UNDER THE PLAN?

               The maximum number of shares of Common Stock issuable over the
term of the Plan was initially limited to 1,313,289 shares. Such share reserve
consisted of (i) the number of shares which remained available for issuance
under the Predecessor Plans at the time of the initial public offering of the
Common Stock, including the shares subject to outstanding options under the
Predecessor Plans incorporated into the new Plan, plus (ii) an additional
increase of approximately 133,333 shares.

               The number of shares of Common Stock available for issuance under
the Plan automatically increases on the first trading day in January each
calendar year, beginning with calendar year 2000, by an amount equal to three
and one-half percent (3.5%) of the total number of shares of Common Stock
outstanding on the last trading day in December in the immediately preceding
calendar year, but in no event will any such annual increase exceed 277,778
shares. The maximum number of shares of Common Stock issuable over the term of
the Plan as of January 1, 2001 was limited to 1,822,636 shares.

               No individual participating in the Plan may receive stock
options, separately exercisable stock appreciation rights and direct share
issuances for more than 55,556 shares of Common Stock under the Plan per
calendar year. Except for such restriction and certain other restrictions in
connection with incentive stock option grants (see the "Incentive Options"
section below), there are no limitations on the number of shares of Common Stock
for which an eligible individual may be granted options under the Discretionary
Option Grant Program.

               Should one or more outstanding options under the Plan expire or
terminate for any reason prior to exercise in full, the shares of Common Stock
subject to the portion of each such option not so exercised will be available
for subsequent issuance under the Plan. Unvested shares issued under the Plan
and subsequently repurchased by the Corporation, at the original exercise price
or issue price paid per share, pursuant to the Corporation's repurchase rights
under the Plan will be added back to the number of shares of Common Stock
available for issuance under the Plan and may accordingly be reissued through
one or more subsequent option grants or direct stock issuances under the Plan.
Should the exercise price of an option under the Plan be paid with shares of
Common Stock or should shares of Common Stock otherwise issuable under the Plan
be withheld by the Corporation in satisfaction of the withholding taxes incurred
in connection with the exercise of an option or the vesting of a stock issuance
under the Plan, then the number of shares of Common Stock available for issuance
under the Plan will be reduced by the gross number of shares for which the
option is exercised or which vest under the stock issuance, and not by the net
number of shares of Common Stock issued to the holder of such option or stock
issuance. Shares subject to options which are surrendered pursuant to any stock
appreciation rights exercised under the Plan will not be available for
subsequent issuance.

               The Common Stock will be made available either from authorized
but unissued shares of Common Stock or from shares of Common Stock reacquired by
the Corporation, including shares repurchased on the open market.

                                                                               2
<PAGE>

        6.      WHAT HAPPENS IF THERE IS A CHANGE IN THE CORPORATION'S CAPITAL
                STRUCTURE?

               In the event of a Recapitalization (as defined below),
appropriate adjustments will automatically be made to (i) the maximum number
and/or class of securities reserved for issuance under the Plan, (ii) the
maximum number and/or class of securities by which the share reserve is to
increase automatically each calendar year pursuant to the automatic share
increase provisions of the Plan, (iii) the maximum number and/or class of
securities for which any one person may be granted stock options and direct
stock issuances per calendar year and (iv) the number and/or class of securities
and the exercise price per share in effect under each outstanding option,
including options incorporated from the Predecessor Plans. The adjustments to
such outstanding options will preclude the dilution or enlargement of the rights
and benefits available under those options.

               For purposes of the Plan, a Recapitalization is any stock
dividend, stock split, recapitalization, combination of shares, exchange of
shares or other change affecting the outstanding Common Stock as a class without
the Corporation's receipt of consideration.

        7.      CAN THE PLAN BE AMENDED OR TERMINATED?

               Yes. The Board has exclusive authority to amend or modify the
Plan in any and all respects. However, no amendment or modification may, without
the holder's consent, adversely affect such individual's rights and obligations
under his or her outstanding options or direct stock issuances under the Plan.
In addition, certain amendments to the Plan may require approval of the
Corporation's stockholders.

               The Plan will terminate upon the earliest to occur of (i) May 23,
2009, (ii) the date on which all shares available for issuance under the Plan
are issued as fully vested shares or (iii) the termination of all outstanding
options in connection with a Corporate Transaction (see the "Early Termination
of Options" section below). Should the Plan terminate on May 23, 2009, then any
option grants outstanding at that time under the Discretionary Option Grant
Program will continue to have force and effect in accordance with the provisions
of the agreements evidencing those grants.

                                GRANT OF OPTIONS

        8.      HOW ARE OPTIONS GRANTED UNDER THE DISCRETIONARY OPTION GRANT
                PROGRAM?

               The Plan Administrator will have complete discretion (subject to
the limitations of the Plan) to determine when and to whom options will be
granted under the Discretionary Option Grant Program and the terms of each such
grant. Each option grant will be evidenced by one or more options documents
(collectively, the "Option Agreement") executed by the Corporation and the
optionee.

        9.      WHAT TYPE OF OPTIONS MAY BE GRANTED UNDER THE DISCRETIONARY
                OPTION GRANT PROGRAM?

               The Plan Administrator may grant incentive stock options
("Incentive Options") designed to meet the requirements of Section 422 of the
Internal Revenue Code of 1986, as amended (the "Code"), or options which do not
satisfy such requirements ("Non-Statutory Options"). For a discussion of the
difference in tax treatment under the Code between Incentive Options and
Non-Statutory Options, see the "Questions and Answers on Federal Tax
Consequences" section below.

        10.     HOW IS THE EXERCISE PRICE DETERMINED?

               The exercise price of an option will be determined by the Plan
Administrator. However, the exercise price of an option will not be less than
one hundred percent (100%) of the fair market value of the Common Stock on the
grant date.

                                                                               3
<PAGE>

        11.     HOW IS THE FAIR MARKET VALUE OF THE COMMON STOCK DETERMINED?

               The fair market value per share of Common Stock on any relevant
date under the Plan will be the closing selling price per share on that date, as
reported on the Nasdaq National Market as published in The Wall Street Journal.
If the Common Stock is not traded on that day, the fair market value will be the
closing selling price per share on the last preceding date for which such
quotation exists.

        12.     CAN THE CORPORATION CANCEL MY OPTION AND GRANT ME A NEW OPTION?

               Yes. The Plan Administrator has the authority to cancel
outstanding options and to issue new options in replacement, but your consent
will be required in connection with your participation in any such
cancellation/regrant program. The new options can cover the same or a different
number of shares of Common Stock and will have an exercise price per share not
less than the fair market value of the Common Stock on the new grant date. In
addition, it is likely that the new options will have a vesting schedule based
on the new grant date, without any credit provided for the period the cancelled
options were outstanding.

        13.     CAN I ASSIGN OR TRANSFER MY OPTION?

               No. Your options generally cannot be assigned or transferred,
except by the provisions of your will or the laws of inheritance following your
death or pursuant to any beneficiary designation you have in effect for the
options you hold under the Plan at the time of your death. However, one or more
Non-Statutory Options may be structured so that those options will be assignable
in whole or in part during your lifetime to one or more members of your
immediate family, to a trust established exclusively for one or more such family
members or to your former spouse. The assigned portion may only be exercised by
the person or persons who acquire a proprietary interest in the option pursuant
to the assignment. No such assignment will be permitted, however, unless in
connection with your estate plan or pursuant to divorce or other marital
separation proceedings.

        14.     WHEN DO I ACQUIRE THE RIGHTS OF A STOCKHOLDER?

               You will not have any stockholder rights with respect to the
option shares. You will not acquire stockholder rights until you exercise the
option, pay the exercise price and become a holder of record of the purchased
shares.

                               EXERCISE OF OPTIONS

        15.     WHEN MAY I EXERCISE MY OPTION?

               Your option will generally become exercisable for the option
shares in a series of installments over the period that you remain in the
Corporation's service. The exercise schedule applicable to your option will be
determined by the Plan Administrator at the time of grant and will be set forth
in the Option Agreement. You may exercise your option at any time for the shares
for which your option is exercisable, provided you do so before the option
terminates.

        16.     WHEN WILL MY OPTION TERMINATE?

               No option granted under the Discretionary Option Grant Program
may have a term in excess of ten (10) years. The actual expiration date of your
option will be set forth in the Option Agreement. Your option may, however,
terminate prior to its designated expiration date in the event of your
termination of service or upon the occurrence of certain other events. See the
"Early Termination of Options" section below.

        17.     HOW DO I EXERCISE MY OPTION?

               To exercise your option, you must provide the Corporation with
written notice of the exercise in which you indicate the number of shares to be
purchased under your option. The notice must be accompanied by payment of the
exercise price for the purchased shares, together with appropriate proof that
the person exercising the

                                                                               4
<PAGE>

option (if other than yourself) has the right to effect such exercise. You will
be required to satisfy all applicable income and employment tax withholding
requirements at that time. For information about such tax withholding, see the
"Questions and Answers on Federal Tax Consequences" section below.

        18.     HOW DO I PAY THE EXERCISE PRICE?

               The exercise price may be paid in cash or check payable to the
Corporation or in shares of Common Stock. Any shares delivered in payment of the
exercise price will be valued at fair market value on the exercise date and must
have been held for the requisite period necessary to avoid a charge to the
Corporation's earnings for financial reporting purposes (generally a six
(6)-month period).

               Cashless exercises are also permitted. To use this procedure, you
must provide irrevocable instructions to a Corporation-designated brokerage firm
to effect the immediate sale of the shares of Common Stock purchased under your
option and to pay over to the Corporation, out of the sale proceeds available on
the settlement date, sufficient funds to cover the aggregate exercise price
payable for the purchased shares plus all applicable withholding taxes.
Concurrently with such instructions, you must also direct the Corporation to
deliver the certificates for the purchased shares to the brokerage firm in order
to complete the sale.

                                INCENTIVE OPTIONS

               This section applies only to Incentive Options. Non-Statutory
Options are not subject to these provisions.

        19.     WHO IS ELIGIBLE TO RECEIVE AN INCENTIVE OPTION?

               Incentive Options may only be granted to individuals who are
employees of the Corporation.

        20.     IS THERE A LIMITATION ON THE NUMBER OF SHARES FOR WHICH AN
                INCENTIVE OPTION MAY BECOME EXERCISABLE IN ANY ONE CALENDAR
                YEAR?

               Yes. The aggregate fair market value of the shares of Common
Stock (determined at the date of grant) for which an option may for the first
time become exercisable in any calendar year as an Incentive Option under the
Federal tax laws may not exceed $100,000. To the extent you hold two (2) or more
Incentive Options which become exercisable for the first time in the same
calendar year, the $100,000 limitation will be applied on the basis of the order
in which those options were granted. Options which do not qualify for Incentive
Option treatment under the Federal tax laws by reason of this dollar limitation
may nevertheless be exercised as Non-Statutory Options in the calendar year in
which they become exercisable for the excess number of shares.

                      EXAMPLE: On December 18, 2001, Sam Smith is granted an
        Incentive Option to purchase 10,000 shares of Common Stock at an
        exercise price of $20.00 per share, the fair market value of the Common
        Stock on that date. The option will become exercisable for the option
        shares in a series of four successive equal annual installments,
        beginning December 18, 2002. When the option becomes exercisable for the
        second annual installment on December 18, 2003, the fair market value of
        the Common Stock is assumed to be $30.00 per share. On April 25, 2002,
        Sam is granted a second Incentive Option to purchase 10,000 shares of
        Common Stock at an exercise price of $25.00 per share, the fair market
        value of the Common Stock on that date. This option will also become
        exercisable for the option shares in a series of four successive equal
        annual installments beginning on April 25, 2003. When the option becomes
        exercisable for the first annual installment on that date, the fair
        market value of the Common Stock is assumed to be $28.00 per share.

                      The aggregate fair market value of the 2,500 shares of
        Common Stock (measured as of the grant date) which become exercisable
        under the first option in calendar year 2003 is $50,000. The aggregate
        fair market value of the 2,500 shares of Common Stock (measured as of
        the grant date) which become exercisable under the second option in
        calendar

                                                                               5
<PAGE>

        year 2003 is $62,500. Accordingly, 500 of the shares which first become
        purchasable in calendar year 2003 under the calendar year 2002 option
        will not qualify for favorable tax treatment as Incentive Options
        because the aggregate value (as measured as of the grant date) of the
        shares of Common Stock for which the two options first become
        exercisable in calendar year 2003 exceeds $100,000 ($50,000 + $62,500 =
        $112,500). The 500 shares which do not qualify for Incentive Option
        treatment under the calendar year 2002 option may be exercised as
        Non-Statutory Options.

        21.     CAN AN INCENTIVE OPTION LOSE ITS QUALIFIED STATUS?

               Yes. An option granted as an Incentive Option will generally be
taxed as a Non-Statutory Option if exercised more than three (3) months after
you terminate employee status. Certain amendments or modifications to the option
may also cause the loss of Incentive Option status, but no such amendment or
modification may be made without your consent.

        22.     WHAT LIMITATIONS APPLY TO INCENTIVE OPTIONS GRANTED TO A 10%
                STOCKHOLDER?

               If an Incentive Option is granted to an individual who is at the
time the owner of stock possessing ten percent (10%) or more of the total
combined voting power of all classes of stock of the Corporation or any parent
or subsidiary corporation, then the exercise price per share cannot be less than
one hundred ten percent (110%) of the fair market value of the Common Stock on
the grant date, and the option term may not exceed five (5) years from the grant
date.

                          EARLY TERMINATION OF OPTIONS

        23.     WHAT HAPPENS TO MY OPTIONS IF MY SERVICE TERMINATES?

               After your termination of service for any reason other than
death, disability or Misconduct (as defined below in Question 24), you will have
a limited period of time in which to exercise your outstanding options for any
shares of Common Stock for which those options are exercisable on the date your
service terminates. The length of this period will be set forth in your Option
Agreement and will generally not be in excess of three (3) months. However, your
option will in all events terminate on the specified expiration date of the
option term. To the extent your options are not exercisable for one or more
shares at the time of your termination of service, your options will immediately
terminate and cease to be outstanding with respect to those unexercisable
shares.

               Unless your Option Agreement specifically provides otherwise, you
will be deemed to continue in service for so long as you render services on a
periodic basis to the Corporation, whether as (i) an employee, subject to the
control and direction of the employer entity as to both the work to be performed
and the manner and method of performance, (ii) a non-employee Board member or
(iii) a consultant or other independent advisor.

               The Plan Administrator has the discretion to extend the period
during which you may exercise one or more of your options following your
termination of service and/or to permit such options to be exercised not only
with respect to the number of shares of Common Stock for which your options are
at the time exercisable but also with respect to one or more additional
installments for which your options would have become exercisable had you
continued in service. You will be notified in writing in the event the Plan
Administrator decides to provide you with any of those additional benefits.

        24.     WHAT HAPPENS TO MY OPTIONS IF I AM DISCHARGED FROM SERVICE FOR
                MISCONDUCT?

               Should you be discharged from service for Misconduct or otherwise
engage in Misconduct while your options are outstanding, then all of your
outstanding options will immediately terminate. For purposes of the Plan,
MISCONDUCT includes (i) any act of fraud, embezzlement or dishonesty, (ii) any
unauthorized use or disclosure of confidential information or trade secrets of
the Corporation or (iii) any other intentional misconduct adversely affecting
the business or affairs of the Corporation in a material manner. However, the
foregoing list is not inclusive of all the acts or omissions which may be
considered as grounds for dismissal or discharge of any individual in the
Corporation's service.

                                                                               6
<PAGE>

        25.     WHAT HAPPENS TO MY OPTIONS IF I DIE OR BECOME DISABLED?

               If you die while any of your options are outstanding, the
personal representative of your estate or the person or persons to whom the
options are transferred by the provisions of your will or the laws of
inheritance or pursuant to the beneficiary designation you have in effect for
those options may exercise each of those options for any or all of the shares of
Common Stock for which the option was exercisable on the date your service with
the Corporation terminated, less any shares you may have subsequently purchased
prior to your death. The right to exercise each such option will lapse upon the
earlier to occur of (i) the expiration of the option term or (ii) the first
anniversary of the date of your death.

               If you terminate your service with the Corporation because you
become permanently disabled, you will normally have a period of twelve (12)
months from the date of such termination of service during which to exercise
your options for any or all of the shares for which those options were
exercisable at the time of such termination. In no event, however, may you
exercise any option after the specified expiration of the option term. For
purposes of the Plan, you will be deemed to be PERMANENTLY DISABLED if you are
unable to perform any substantial gainful activity by reason of any medically
determinable physical or mental impairment expected to result in death or to be
of continuous duration of twelve (12) consecutive months or more.

               NOTE: FOR OPTIONS INCORPORATED FROM THE PREDECESSOR PLANS, YOU
        WILL HAVE UNTIL THE EARLIER OF (i) THE EXPIRATION DATE OF THE OPTION
        TERM OR (ii) THE LIMITED PERIOD PROVIDED IN THE OPTION AGREEMENT FOR THE
        EXERCISE OF THAT OPTION FOLLOWING YOUR TERMINATION OF SERVICE.

        26.     WHAT HAPPENS TO MY OPTIONS IF THE CORPORATION IS ACQUIRED OR
                MERGED?

               In the event of a Corporate Transaction (as defined below), all
options outstanding under the Discretionary Option Grant Program will
automatically accelerate so that each such option will, immediately prior to the
effective date of the Corporate Transaction, become exercisable for all the
shares of Common Stock at the time subject to that option and may be exercised
for any or all of those shares as fully vested shares. However, an outstanding
option will NOT become exercisable on such an accelerated basis if and to the
extent: (i) the option is assumed by the successor corporation, (ii) such option
is replaced with a cash incentive program which preserves the spread existing at
the time of the Corporate Transaction on any shares for which the option is not
otherwise exercisable at that time (the excess of the fair market value of those
shares over the exercise price payable for such shares) and provides for
subsequent payout in accordance with the same exercise/vesting schedule
applicable to those option shares or (iii) the acceleration of the option is
subject to other limitations imposed by the Plan Administrator in the Option
Agreement.

               All outstanding options under the Discretionary Option Grant
Program will, to the extent not assumed by the successor corporation, terminate
and cease to be outstanding immediately following the completion of the
Corporate Transaction.

               Any Incentive Options accelerated upon the Corporate Transaction
will remain exercisable as Incentive Options under the Federal tax laws only to
the extent the applicable $100,000 limitation is not exceeded. If such
limitation is exceeded, the option will be exercisable for the excess number of
shares as a Non-Statutory Option.

               A CORPORATE TRANSACTION will be deemed to occur upon (i) a merger
or consolidation in which securities possessing more than fifty percent (50%) of
the total combined voting power of the Corporation's outstanding securities are
transferred to a person or persons different from the persons holding those
securities immediately prior to such transaction or (ii) a sale, transfer or
other disposition of all or substantially all the assets of the Corporation in
liquidation or dissolution of the Corporation.

               NOTE: THE OPTIONS INCORPORATED FROM THE PREDECESSOR PLANS WILL
        GENERALLY VEST UPON AN ACQUISITION OF THE CORPORATION BY MERGER OR ASSET
        SALE AND BECOME IMMEDIATELY EXERCISABLE FOR ALL THE OPTION SHARES AS
        FULLY VESTED SHARES, UNLESS THOSE OPTIONS ARE ASSUMED BY THE ACQUIRING
        COMPANY AND THE CORPORATION'S REPURCHASE RIGHTS APPLICABLE TO ANY

                                                                               7
<PAGE>

        UNVESTED OPTION SHARES ARE TRANSFERRED TO THAT ENTITY. HOWEVER, A NUMBER
        OF OPTIONS OUTSTANDING UNDER THE PREDECESSOR PLANS HAVE SPECIAL
        ACCELERATION PROVISIONS PURSUANT TO WHICH THOSE OPTIONS WILL VEST
        IMMEDIATELY UPON AN ACQUISITION, WHETHER OR NOT THEY ARE ASSUMED. THE
        OUTSTANDING OPTIONS WILL TERMINATE IMMEDIATELY AFTER THE ACQUISITION
        UNLESS ASSUMED BY THE ACQUIRING COMPANY.

        27.     WHAT HAPPENS TO MY OPTIONS THAT ARE ASSUMED UPON A CORPORATE
                TRANSACTION?

               Each option under the Discretionary Option Grant Program which is
assumed by the successor corporation will, immediately after the Corporate
Transaction, be appropriately adjusted to apply to the number and class of
securities which would have been issued to the optionee in consummation of the
Corporate Transaction had the option been exercised immediately prior to the
Corporate Transaction. Appropriate adjustments will also be made to the exercise
price payable per share, provided the aggregate exercise price for the option
shares will remain the same. To the extent the actual holders of the
Corporation's outstanding Common Stock receive cash consideration for their
Common Stock in consummation of the Corporate Transaction, the successor
corporation may, in connection with the assumption of the option, substitute one
or more shares of its own common stock with a fair market value equivalent to
the cash consideration paid per share of Common Stock in such Corporate
Transaction.

               The Plan Administrator may structure one or more options granted
under the Discretionary Option Grant Program so that those options will
immediately vest and become exercisable for the option shares upon an
Involuntary Termination of the optionee's service within a designated period
(not to exceed eighteen (18) months) following the effective date of a Corporate
Transaction in which the options are assumed and do not otherwise become
exercisable on an accelerated basis. Any option so accelerated will remain
exercisable until the expiration or sooner termination of the option term. You
should review your Option Agreement to determine whether any of the options you
hold will in fact accelerate in whole or in part upon such an Involuntary
Termination.

               An INVOLUNTARY TERMINATION will be deemed to occur upon (i) the
optionee's involuntary dismissal or discharge by the Corporation for reasons
other than Misconduct or (ii) such individual's voluntary resignation following
(A) a change in his or her position with the Corporation which materially
reduces his or her duties and level of responsibilities or the level of
management to which he or she reports, (B) a reduction in his or her level of
compensation (including base salary, fringe benefits and target bonus under any
corporate performance- based bonus or incentive programs) by more than fifteen
percent (15%) or (C) a relocation of such individual's place of employment by
more than fifty (50) miles, provided and only if such change, reduction or
relocation is effected by the Corporation without the optionee's consent.

               NOTE: A NUMBER OF OUTSTANDING OPTIONS INCORPORATED FROM THE
        PREDECESSOR PLANS ARE STRUCTURED SO THAT THOSE OPTIONS WILL VEST AS TO
        ALL OR PART OF THE OPTION SHARES OR UPON THE EARLIER OF (i) THE
        OPTIONEES' COMPLETION OF TWENTY-FOUR (24) MONTHS OF EMPLOYMENT FOLLOWING
        AN ACQUISITION OF THE CORPORATION IN WHICH THOSE OPTIONS ARE ASSUMED AND
        DO NOT OTHERWISE VEST OR (ii) AN INVOLUNTARY TERMINATION OF THE
        OPTIONEE'S SERVICE WITHIN TWENTY-FOUR (24) MONTHS AFTER THE EFFECTIVE
        DATE OF SUCH AN ACQUISITION. THOSE OPTIONS WILL REMAIN EXERCISABLE FOR
        SUCH VESTED SHARES UNTIL THE EXPIRATION OR SOONER TERMINATION OF THE
        OPTION TERM.

        28.     WHAT HAPPENS TO MY OPTIONS IF THERE IS A CHANGE IN CONTROL OF
                THE CORPORATION?

               The Plan Administrator may structure one or more options granted
under the Discretionary Option Grant Program so that those options will
immediately vest and become exercisable for the option shares upon the
occurrence of a Change in Control or upon an Involuntary Termination of the
optionee's service within a designated period (not to exceed eighteen (18)
months) following the effective date of that Change in Control. Any option so
accelerated will remain exercisable until the expiration or sooner termination
of the option term. You should review your Option Agreement to determine whether
any of the options you hold will in fact accelerate upon such an Involuntary
Termination.

               Any Incentive Option accelerated upon a Change in Control or a
subsequent Involuntary Termination will remain exercisable as an Incentive
Option under the Federal tax laws only to the extent the

                                                                               8
<PAGE>

applicable $100,000 dollar limitation is not exceeded. If such limitation is
exceeded, the option may be exercised for the excess number of shares as a
Non-Statutory Option.

               A CHANGE IN CONTROL will be deemed to occur in the event (i) any
person directly or indirectly acquires securities possessing more than fifty
percent (50%) of the total combined voting power of the Corporation's
outstanding securities pursuant to a tender or exchange offer made directly to
the Corporation's stockholders or (ii) there is a change in the composition of
the Board over a period of thirty-six (36) consecutive months or less such that
a majority of the Board ceases, by reason of one or more contested elections for
Board membership, to be comprised of individuals who either (A) have been Board
members continuously since the beginning of such period or (B) have been elected
or nominated for election as Board members during such period by at least a
majority of the Board members described in clause (A) who were still in office
at the time such election or nomination was approved by the Board.

               NOTE: SOME OF THE OPTIONS INCORPORATED FROM THE PREDECESSOR PLANS
        WILL VEST IMMEDIATELY UPON A CHANGE IN CONTROL, WHETHER OR NOT THEY
        OTHERWISE CONTINUE IN EFFECT. A NUMBER OF OTHER OPTIONS INCORPORATED
        FROM THE PREDECESSOR PLANS ARE STRUCTURED SO THAT THOSE OPTIONS WILL
        VEST AS TO ALL OR PART OF THE OPTION SHARES UPON THE EARLIER OF (i) THE
        OPTIONEE'S COMPLETION OF TWENTY-FOUR (24) MONTHS OF EMPLOYMENT FOLLOWING
        A CHANGE IN CONTROL IN WHICH THOSE OPTIONS ARE CONTINUED IN EFFECT AND
        DO NOT OTHERWISE VEST OR (ii) AN INVOLUNTARY TERMINATION OF THE
        OPTIONEE'S SERVICE WITHIN TWENTY-FOUR (24) MONTHS AFTER THE EFFECTIVE
        DATE OF SUCH A CHANGE IN CONTROL. THOSE OPTIONS WILL REMAIN EXERCISABLE
        FOR SUCH VESTED SHARES UNTIL THE EXPIRATION OR SOONER TERMINATION OF THE
        OPTION TERM.

                          DISPOSITION OF OPTION SHARES

        29.     WHEN CAN I SELL MY SHARES?

               You may sell the shares you purchase under the Plan at any time
without restriction, subject to any market black-out period imposed by the
Corporation, provided you are NOT an officer or director of the Corporation
subject to the short-swing profit limitations of the Federal securities laws.

                                  MISCELLANEOUS

        30.     IS FINANCING AVAILABLE UNDER THE PLAN?

               The Plan Administrator may provide financial assistance to one or
more optionees in connection with their acquisition of shares of Common Stock
under the Discretionary Option Grant Program by permitting them to pay the
purchase price for the shares through a promissory note payable in one or more
installments. The terms of any such promissory note, including the interest rate
and terms of repayment, will be established in the sole discretion of the Plan
Administrator. Promissory notes will be made on a full-recourse basis, and the
maximum credit available may not exceed the purchase price payable for the
acquired shares plus any withholding tax liability incurred in connection with
such acquisition. In addition, the Corporation will comply with all applicable
requirements of Regulation U of the Board of Governors of the Federal Reserve
System in connection with any financing extended under the Plan.

        31.     DO I HAVE THE RIGHT TO REMAIN EMPLOYED UNTIL MY OPTIONS UNDER
                THE DISCRETIONARY OPTION GRANT PROGRAM VEST?

               No. Nothing in the Plan or in any option grant under the
Discretionary Option Grant Program is intended to provide any person with the
right to remain in the Corporation's service for any specific period, and both
you and the Corporation will each have the right to terminate your service at
any time and for any reason, with or without cause.

                                                                               9
<PAGE>

        32.     ARE THERE ANY CIRCUMSTANCES WHICH WOULD CAUSE ME TO LOSE MY
                RIGHTS WITH RESPECT TO AN OPTION OR A STOCK ISSUANCE?

               Yes. The grant of options under the Discretionary Option Grant
Program and the issuance of Common Stock under those options are subject to the
Corporation's procurement of all approvals and permits required by regulatory
authorities having jurisdiction over the Plan and the securities issuable
thereunder. It is possible that the Corporation could be prevented from granting
options or from issuing shares of Common Stock under the Discretionary Option
Grant Program in the event one or more required approvals or permits were not
obtained.

        33.     DOES THE PLAN RESTRICT THE AUTHORITY OF THE CORPORATION TO GRANT
                OR ASSUME OPTIONS OUTSIDE OF THE PLAN?

               No. The Plan does not limit the authority of the Corporation to
grant options outside of the Plan or to grant options to, or assume the options
of, any person in connection with the acquisition of the business and assets of
any firm, corporation or other business entity.

        34.     DOES THE GRANT OF AN OPTION OR THE ISSUANCE OF SHARES UNDER THE
                PLAN AFFECT MY ELIGIBILITY TO PARTICIPATE IN OTHER PLANS OF THE
                CORPORATION?

               No. Option grants made under the Discretionary Option Grant
Program do not in any way affect, limit or restrict your eligibility to
participate in any other stock plan or other compensation or benefit plan or
program maintained by the Corporation.

        35.     WHAT IS A PARENT CORPORATION?

               A corporation is a parent corporation if such corporation owns,
directly or indirectly, securities representing fifty percent (50%) or more of
the total combined voting power of the Corporation's outstanding securities.

        36.     WHAT IS A SUBSIDIARY CORPORATION?

               A corporation is a subsidiary corporation if the Corporation
owns, directly or indirectly, securities representing fifty percent (50%) or
more of the total combined voting power of the outstanding securities of that
corporation.

        37.     IS THE PLAN SUBJECT TO ERISA?

               The Plan is not subject to the provisions of the Employee
Retirement Income Security Act of 1974 (ERISA) or Section 401(a) of the Code.

                QUESTIONS AND ANSWERS ON FEDERAL TAX CONSEQUENCES

               The following is a general description of the Federal income tax
consequences of option grants made under the Discretionary Option Grant Program.
State and local tax treatment, which is not discussed below, may vary from such
Federal income tax treatment. You should consult with your own tax advisor as to
the tax consequences of your particular transactions under the Plan.

               The tax consequences of Incentive Options and Non-Statutory
Options differ as described below.

                                INCENTIVE OPTIONS

        T1.     WILL THE GRANT OF AN INCENTIVE OPTION RESULT IN FEDERAL INCOME
                TAX LIABILITY TO ME?

               No.

                                                                              10
<PAGE>

        T2.     WILL THE EXERCISE OF AN INCENTIVE OPTION RESULT IN FEDERAL
                INCOME TAX LIABILITY TO ME?

               No. You will not recognize taxable income at the time the
Incentive Option is exercised. However, the amount by which the fair market
value (at the time of exercise) of the purchased shares exceeds the exercise
price paid for those shares will constitute an adjustment to your income for
purposes of the alternative minimum tax (see the "Alternative Minimum Tax"
section below). On or before January 31 of the calendar year following the
calendar year in which you exercise your Incentive Option, you will receive an
information statement from the Corporation indicating, among other items, the
number of shares of Common Stock you purchased in connection with such exercise,
the market price of the Common Stock on the exercise date and the price you paid
for the purchased shares.

        T3.     WHEN WILL I BE SUBJECT TO FEDERAL INCOME TAX ON SHARES ACQUIRED
                UNDER AN INCENTIVE OPTION?

               Generally, you will recognize income in the year in which you
make a disposition of the shares purchased under your Incentive Option.

        T4.     WHAT CONSTITUTES A DISPOSITION OF INCENTIVE OPTION SHARES?

               A disposition of shares purchased under an Incentive Option will
occur in the event you transfer legal title to those shares, whether by sale,
exchange or gift, or you deliver such shares in payment of the exercise price of
any other Incentive Option you hold. However, a disposition will not occur if
you engage in any of the following transactions: a transfer of the shares to
your spouse, a transfer into joint ownership with right of survivorship provided
you remain one of the joint owners, a pledge of the shares as collateral for a
loan, a transfer by bequest or inheritance upon your death or certain tax-free
exchanges of the shares permitted under the Code.

        T5.     HOW IS MY FEDERAL INCOME TAX LIABILITY DETERMINED WHEN I DISPOSE
                OF MY SHARES?

               Your Federal income tax liability will depend upon whether you
make a qualifying or disqualifying disposition of the shares purchased under
your Incentive Option. A qualifying disposition will occur if the sale or other
disposition of the shares takes place more than two (2) years after the date the
Incentive Option was granted and more than one (1) year after the date that
option was exercised for the particular shares involved in the disposition. A
disqualifying disposition is any sale or other disposition made before both of
these minimum holding periods are satisfied.

        T6.     WHAT IF I MAKE A QUALIFYING DISPOSITION?

               You will recognize a long-term capital gain equal to the excess
of (i) the amount realized upon the sale or other disposition over (ii) the
exercise price paid for the shares. You will recognize a long-term capital loss
if the amount realized is lower than the exercise price paid for the shares.
(For the tax rates applicable to capital gain, please see Question T27.)

                      EXAMPLE: On December 18, 2001, you are granted an
        Incentive Option for 1,000 shares with an exercise price of $20.00 per
        share. On December 18, 2003, you exercise the option for 500 vested
        shares when the market price is $30.00 per share. The purchased shares
        are held until April 1, 2005, when you sell them for $45.00 per share.

                      Because the disposition of the shares is made more than
        two (2) years after the grant date of the 2001 Incentive Option and more
        than one (1) year after the option was exercised for the shares sold on
        April 1, 2005, the sale represents a qualifying disposition of such
        shares, and for Federal income tax purposes, there will be a long-term
        capital gain of $25.00 per share.

        T7.     WHAT ARE THE NORMAL TAX RULES FOR A DISQUALIFYING DISPOSITION?

               Normally, when you make a disqualifying disposition of shares
purchased under an Incentive Option, you will recognize ordinary income at the
time of the disposition in an amount equal to the excess of (i) the

                                                                              11
<PAGE>

fair market value of the shares on the option exercise date over (ii) the
exercise price paid for those shares. If the disqualifying disposition is
effected by means of an arm's length sale or exchange with an unrelated party,
the ordinary income will be limited to the amount by which (i) the amount
realized upon the disposition of the shares or (ii) their fair market value on
the exercise date, whichever is less, exceeds the exercise price paid for the
shares. The amount of your disqualifying disposition income will be reported by
the Corporation on your W-2 wage statement for the year of disposition, and any
applicable withholding taxes which arise in connection with the disqualifying
disposition will be deducted from your wages or otherwise collected from you.

               Any additional gain recognized upon the disqualifying disposition
will be capital gain, which will be long-term if the shares have been held for
more than one (1) year following the exercise date of the option. (See Question
T17 below for the tax rates applicable to capital gain.)

                      EXAMPLE: On December 18, 2001, you are granted an
        Incentive Option for 1,000 shares with an exercise price of $20.00 per
        share. On December 18, 2003, you exercise this option for 500 vested
        shares when the market price is $30.00 per share. The purchased shares
        are held until May 15, 2004, when you sell them for $45.00 per share.

                      Because the disposition of the shares is made less than
        one (1) year after the 2001 Incentive Option was exercised for the
        shares sold on May 15, 2004, the sale represents a disqualifying
        disposition of the shares, and for Federal income tax purposes, the gain
        upon the sale will be divided into two (2) components:

                        Ordinary Income: You will recognize ordinary income in
                the amount of $10.00 per share, the excess of the $30.00 per
                share market price of the shares on the date the option was
                exercised over the $20.00 per share exercise price.

                        Capital Gain: You will also recognize a short-term
                capital gain of $15.00 per share with respect to each share
                sold.

               In the event the shares purchased under an Incentive Option are
sold in a disqualifying disposition for less than the exercise price paid for
those shares, you will not recognize any income but will recognize a capital
loss equal to the excess of (i) the exercise price paid for the shares over (ii)
the amount realized upon the disposition of those shares. For example, if the
shares in the above Example are sold for $15.00 per share in the disqualifying
disposition, you would simply recognize a short-term capital loss of $5.00 per
share.

        T8.     WHAT ARE THE FEDERAL TAX CONSEQUENCES TO THE CORPORATION?

               If you make a qualifying disposition of shares acquired upon the
exercise of an Incentive Option, then no income tax deduction may be taken by
the Corporation with respect to such shares. Should you make a disqualifying
disposition of such shares, then the Corporation will be entitled to an income
tax deduction equal to the amount of ordinary income you recognize in connection
with the disposition. The deduction will, in general, be allowed to the
Corporation in the taxable year in which the disposition occurs.

        T9.     WHAT ARE THE CONSEQUENCES OF PAYING THE EXERCISE PRICE OF AN
                INCENTIVE OPTION IN THE FORM OF SHARES OF COMMON STOCK ACQUIRED
                UPON THE EXERCISE OF AN EARLIER-GRANTED INCENTIVE OPTION IF THE
                DELIVERY OF THE SHARES RESULTS IN A DISQUALIFYING DISPOSITION?

               If the delivery of the shares acquired under an earlier granted
Incentive Option results in a disqualifying disposition, then you will be
subject to ordinary income taxation on the excess of (i) the fair market value
of the delivered shares at the time of their original purchase (or at the time
any forfeiture restrictions applicable to those shares lapsed) over (ii) the
exercise price paid for the delivered shares.

               The tax basis and capital gain holding periods for the shares of
Common Stock purchased upon exercise of the Incentive Option will be determined
as follows:

                                                                              12
<PAGE>

                             (i) To the extent the purchased shares equal in
        number the delivered shares as to which there is a disqualifying
        disposition, the basis for the new shares will be equal to the fair
        market value of the delivered shares at the time they were originally
        purchased, (or at the time any forfeiture restrictions applicable to
        those share lapsed), and the capital gain holding period for these
        shares will include the period for which the delivered shares were held
        (measured from their original purchase date or (if later) from the lapse
        date of any forfeiture restriction applicable to those shares).

                             (ii) To the extent the number of purchased shares
        exceeds the number of delivered shares, the additional shares will have
        a zero basis and a capital gain holding period measured (in general)
        from the exercise date.

        T10.    WHAT ARE THE CONSEQUENCES OF PAYING THE EXERCISE PRICE OF AN
                INCENTIVE OPTION IN THE FORM OF SHARES OF COMMON STOCK (i)
                ACQUIRED UNDER AN INCENTIVE OPTION AND HELD FOR THE REQUISITE
                HOLDING PERIODS, (ii) ACQUIRED UNDER A NON-STATUTORY OPTION OR
                (iii) ACQUIRED THROUGH OPEN-MARKET PURCHASES?

               If the exercise price for the Incentive Option is paid with
shares of Common Stock (i) acquired under an Incentive Option and held for the
requisite minimum holding periods for a qualifying disposition, (ii) acquired
under a Non-Statutory Option or (iii) acquired through open-market purchases,
you will not recognize any taxable income (other than as described in the
"Alternative Minimum Tax" section below) with respect to the shares of Common
Stock purchased upon exercise of the Incentive Option. To the extent the
purchased shares equal in number the shares of Common Stock delivered in payment
of the exercise price, the new shares will have the same basis and holding
period for capital gain purposes as the delivered shares. To the extent the
number of purchased shares exceeds the number of delivered shares, the
additional shares will have a zero basis and a capital gain holding period
measured (in general) from the exercise date.

        T11.    WHAT ARE THE CONSEQUENCES OF A SUBSEQUENT DISPOSITION OF SHARES
                PURCHASED UNDER AN INCENTIVE OPTION WITH SHARES OF COMMON STOCK?

               If the Incentive Option is exercised with shares of Common Stock,
then those shares purchased under the Incentive Option which have a zero basis
will be treated as the first shares sold or otherwise transferred in a
disqualifying disposition. Accordingly, upon such a disqualifying disposition,
you will recognize ordinary income with respect to the zero basis shares in an
amount equal to their fair market value on the date the option was exercised for
those shares. Any additional gain upon such disqualifying disposition will in
most instances be taxed as short-term capital gain.

                              NON-STATUTORY OPTIONS

        T12.    WILL THE GRANT OF A NON-STATUTORY OPTION RESULT IN FEDERAL
                INCOME TAX LIABILITY TO ME?

               No.

        T13.    WILL THE EXERCISE OF A NON-STATUTORY OPTION RESULT IN FEDERAL
                INCOME TAX LIABILITY TO ME?

               Normally, you will recognize ordinary income in the year in which
the Non-Statutory Option is exercised in an amount equal to the excess of (i)
the fair market value of the purchased shares on the exercise date over (ii) the
exercise price paid for those shares. This income will be reported by the
Corporation on your W-2 wage statement for the year of exercise (or on a Form
1099 if you are not an employee), and you will be required to satisfy the tax
withholding requirements applicable to this income.

                                                                              13
<PAGE>

        T14.    WILL I RECOGNIZE ADDITIONAL INCOME WHEN I SELL SHARES ACQUIRED
                UNDER A NON-STATUTORY OPTION?

               Yes. You will recognize a capital gain to the extent the amount
realized upon the sale of such shares exceeds their fair market value at the
time you recognized the ordinary income with respect to their acquisition. A
capital loss will result to the extent the amount realized upon the sale is less
than such fair market value. The gain or loss will be long-term if the shares
are held for more than one (1) year prior to the disposition. (Please see
Question T17 below for tax rates applicable to capital gain.) The holding period
will normally start at the time the Non-Statutory Option is exercised.

        T15.    WHAT ARE THE CONSEQUENCES OF PAYING THE EXERCISE PRICE OF A
                NON-STATUTORY OPTION IN THE FORM OF SHARES OF COMMON STOCK
                PREVIOUSLY ACQUIRED UPON THE EXERCISE OF EMPLOYEE OPTIONS OR
                THROUGH OPEN-MARKET PURCHASES?

               You will not recognize any taxable income to the extent the
shares of Common Stock received upon the exercise of the Non-Statutory Option
equal in number the shares of Common Stock delivered in payment of the exercise
price. For Federal income tax purposes, these newly acquired shares will have
the same basis and capital gain holding period as the delivered shares. To the
extent the delivered shares were acquired under an Incentive Option, the new
shares received upon the exercise of the Non-Statutory Option will continue to
be subject to taxation as Incentive Option shares in accordance with the
Incentive Option principles discussed above.

               The additional shares of Common Stock received upon the exercise
of the Non-Statutory Option will, in general, have to be reported as ordinary
income for the year of exercise in an amount equal to their fair market value on
the exercise date. These additional shares will have a tax basis equal to such
fair market value and a capital gain holding period measured (in general) from
the exercise date.

        T16.    WHAT ARE THE FEDERAL TAX CONSEQUENCES TO THE CORPORATION?

               The Corporation will be entitled to an income tax deduction equal
to the amount of ordinary income you recognize in connection with the exercise
of the Non-Statutory Option. The deduction will, in general, be allowed for the
taxable year of the Corporation in which you recognize such ordinary income.

                                FEDERAL TAX RATES

        T17.    WHAT ARE THE APPLICABLE FEDERAL TAX RATES?

               REGULAR TAX RATES. Effective for the 2001 calendar year, ordinary
income in excess of $297,350 ($148,675 for a married taxpayer filing a separate
return) will be subject to the maximum federal income tax rate of 39.1%. This
39.1% tax rate is scheduled to be reduced beginning with the 2002 calendar year.
The applicable $297,350 or $148,675 threshold is subject to cost-of-living
adjustments in taxable years beginning after December 31, 2001. Certain
limitations are imposed upon a taxpayer's itemized deductions, and the personal
exemptions claimed by the taxpayer are subject to phase-out. These limitations
may result in the taxation of ordinary income at an effective top marginal rate
in excess of 39.1%.

               CAPITAL GAIN TAX RATES. Short-term capital gains are subject to
the same tax rates as ordinary income. Long-term capital gain is subject to a
maximum federal income tax rate of 20% (10% for individuals not subject to a tax
rate of 25% or more on their ordinary income), provided the capital asset is
held for more than one (1) year prior to sale or other taxable disposition.

               Beginning in 2001, capital gain recognized on the sale or
disposition of capital assets held for more than five (5) years by individuals
not subject to a tax rate of 25% or more on their ordinary income will be
subject to tax at a rate of 8%.

               Beginning in 2006, capital gain recognized on the sale or
disposition of capital assets held for more than five (5) years by individuals
subject to a tax rate of 25% or more on their ordinary income will be taxed at

                                                                              14
<PAGE>

a rate of 18%, provided the holding period for such property begins after
December 31, 2000. However, any capital gain recognized on the sale or
disposition of shares of the Corporation's common stock acquired pursuant to
options granted under the Discretionary Option Grant Program will not be
eligible for the 18% tax rate unless those options are granted after December
31, 2000.

                             ALTERNATIVE MINIMUM TAX

        T18.    WHAT IS THE ALTERNATIVE MINIMUM TAX?

               The alternative minimum tax is an alternative method of
calculating the income tax you must pay each year in order to assure that a
minimum amount of tax is paid for the year. The first $175,000 ($87,500 for a
married taxpayer filing a separate return) of your alternative minimum taxable
income for the year over the allowable exemption amount is subject to
alternative minimum taxation at the rate of 26%. The balance of your alternative
minimum taxable income is subject to alternative minimum taxation at the rate of
28%. However, the portion of your alternative minimum taxable income
attributable to capital gain recognized upon the sale or disposition of capital
assets held for more than one (1) year will be subject to a reduced alternative
minimum tax rate of 20% (10% for individuals not subject to the regular 28% tax
rate on their ordinary income). Beginning in 2001, the alternative minimum tax
rate applicable to capital gain recognized upon the sale or disposition of
capital assets held for more than five (5) years will be equal to the capital
gain tax rate in effect for such gain for regular tax purposes (see Question T17
above). The alternative minimum tax will, however, be payable only to the extent
that it exceeds your regular federal income tax for the year (computed without
regard to certain credits and special taxes).

        T19.    WHAT IS THE ALLOWABLE EXEMPTION AMOUNT?

               Effective for the calendar year 2001, the allowable exemption
amount is $49,000 for a married taxpayer filing a joint return, $35,750 for an
unmarried taxpayer and $24,500 for a married taxpayer filing a separate return.
The allowable exemption amount is, however, to be reduced by $0.25 for each
$1.00 by which the individual's alternative minimum taxable income for the year
exceeds $150,000 for a married taxpayer filing a joint return, $112,500 for an
unmarried taxpayer, and $75,000 for a married taxpayer filing a separate return.

        T20.    HOW IS THE ALTERNATIVE MINIMUM TAXABLE INCOME CALCULATED?

               Your alternative minimum taxable income is based upon your
regular taxable income for the year, adjusted to (i) include certain additional
items of income and tax preference and (ii) disallow or limit certain deductions
otherwise allowable for regular tax purposes.

        T21.    IS THE SPREAD ON AN INCENTIVE OPTION AT THE TIME OF EXERCISE
                NORMALLY INCLUDIBLE IN ALTERNATIVE MINIMUM TAXABLE INCOME?

               Yes. The spread on the shares purchased under an Incentive Option
(the excess of the fair market value of the purchased shares at the time of
exercise over the aggregate exercise price paid for those shares) is normally
included in the optionee's alternative minimum taxable income at the time of
exercise, whether or not the shares are subsequently made the subject of a
disqualifying disposition.

        T22.    HOW WILL THE PAYMENT OF ALTERNATIVE MINIMUM TAXES IN ONE YEAR
                AFFECT THE CALCULATION OF MY TAX LIABILITY IN A LATER YEAR?

               If alternative minimum taxes are paid for one or more taxable
years, a portion of those taxes (subject to certain adjustments and reductions)
will be applied as a partial credit against your regular tax liability (but not
alternative minimum tax liability) for subsequent taxable years. In addition,
upon the sale or other disposition of the purchased shares, whether in the year
of exercise or in any subsequent taxable year, your basis for computing the gain
for purposes of alternative minimum taxable income (but not regular taxable
income) will include the amount of the Incentive Option spread previously
included in your alternative minimum taxable income.

                                                                              15
<PAGE>

               CORPORATION INFORMATION AND ANNUAL PLAN INFORMATION

               Tickets.com, Inc. is a Delaware corporation which maintains its
principal executive offices at 555 Anton Boulevard, 11th Floor, Costa Mesa,
California 92626. The telephone number at the executive offices is (714)
327-5400. You may contact the Corporation at this address or telephone number
for further information concerning the Plan and its administration.

               A copy of the Corporation's Annual Report to Stockholders for
each fiscal year will be furnished to each participant in the Plan, and
additional copies will be furnished without charge to each participant upon
written or oral request to the Corporate Secretary of the Corporation at its
principal executive office or upon telephoning the Corporation at its principal
executive office. In addition, any person receiving a copy of this Prospectus
may obtain without charge, upon written or oral request to the Corporate
Secretary, a copy of any of the documents listed below, which are hereby
incorporated by reference into this Prospectus, other than certain exhibits to
such documents.

        (a)     The Corporation's Annual Report on Form 10-K for the fiscal year
                ended December 31, 2000 filed with the Securities and Exchange
                Commission ("SEC");

        (b)     The Corporation's Quarterly Reports on Form 10-Q for the
                quarterly periods ended March 31, 2001 and June 30, 2001 filed
                with the SEC;

        (c)     The Corporation's Current Reports on Form 8-K filed with the SEC
                on May 9, 2001, June 22, 2001, July 23, 2001 and August 3, 2001;
                and

        (d)     The Corporation's Registration Statement on Form 8-A12G filed
                with the SEC on November 1, 1999, in which are described the
                terms, rights and provisions applicable to the Corporation's
                outstanding Common Stock.

               The Corporation will also deliver to each participant in the Plan
who does not otherwise receive such materials a copy of all reports, proxy
statements and other communications distributed to the Corporation's
stockholders.

                                                                              16

<PAGE>

                               TICKETS.COM, INC.
                             STOCK OPTION AGREEMENT

                                    RECITALS

               A. The Board has adopted the Plan for the purpose of retaining
the services of selected Employees, non-employee members of the Board (or the
board of directors of any Parent or Subsidiary) and consultants and other
independent advisors who provide services to the Corporation (or any Parent or
Subsidiary).

               B. Optionee is to render valuable services to the Corporation (or
a Parent or Subsidiary), and this Agreement is executed pursuant to, and is
intended to carry out the purposes of, the Plan in connection with the
Corporation's grant of an option to Optionee.

               C. All capitalized terms in this Agreement shall have the meaning
assigned to them in the attached Appendix.

               NOW, THEREFORE, it is hereby agreed as follows:

               1. GRANT OF OPTION. The Corporation hereby grants to Optionee, as
of the Grant Date, an option to purchase up to the number of Option Shares
specified in the Grant Notice. The Option Shares shall be purchasable from time
to time during the option term specified in Paragraph 2 at the Exercise Price.

               2. OPTION TERM. This option shall have a maximum term of ten (10)
years measured from the Grant Date and shall accordingly expire at the close of
business on the Expiration Date, unless sooner terminated in accordance with
Paragraph 5 or 6.

               3. LIMITED TRANSFERABILITY.

                      (a) This option shall be neither transferable nor
assignable by Optionee other than by will or the laws of inheritance following
Optionee's death and may be exercised, during Optionee's lifetime, only by
Optionee. However, Optionee may designate one or more persons as the beneficiary
or beneficiaries of this option, and this option shall, in accordance with such
designation, automatically be transferred to such beneficiary or beneficiaries
upon the Optionee's death while holding this option. Such beneficiary or
beneficiaries shall take the transferred option subject to all the terms and
conditions of this Agreement, including (without limitation) the limited time
period during which this option may, pursuant to Paragraph 5, be exercised
following Optionee's death.

                      (b) If this option is designated a Non-Statutory Option in
the Grant Notice, then this option may be assigned in whole or in part during
Optionee's lifetime to one or more members of Optionee's family or to a trust
established for the exclusive benefit of one or more such family members or to
Optionee's former spouse, to the extent such assignment is in connection with
the Optionee's estate plan or pursuant to a domestic relations order. The

<PAGE>

assigned portion shall be exercisable only by the person or persons who acquire
a proprietary interest in the option pursuant to such assignment. The terms
applicable to the assigned portion shall be the same as those in effect for this
option immediately prior to such assignment.

               4. DATES OF EXERCISE. This option shall become exercisable for
the Option Shares in one or more installments as specified in the Grant Notice.
As the option becomes exercisable for such installments, those installments
shall accumulate, and the option shall remain exercisable for the accumulated
installments until the Expiration Date or sooner termination of the option term
under Paragraph 5 or 6.

               5. CESSATION OF SERVICE. The option term specified in Paragraph 2
shall terminate (and this option shall cease to be outstanding) prior to the
Expiration Date should any of the following provisions become applicable:

                      (a) Should Optionee cease to remain in Service for any
reason (other than death, Permanent Disability or Misconduct) while holding this
option, then Optionee shall have a period of three (3) months (commencing with
the date of such cessation of Service) during which to exercise this option, but
in no event shall this option be exercisable at any time after the Expiration
Date.

                      (b) Should Optionee die while holding this option, then
the personal representative of Optionee's estate or the person or persons to
whom the option is transferred pursuant to Optionee's will or the laws of
inheritance shall have the right to exercise this option. However, if Optionee
has designated one or more beneficiaries of this option, then those persons
shall have the exclusive right to exercise this option following Optionee's
death. Any such right to exercise this option shall lapse, and this option shall
cease to be outstanding, upon the earlier of (i) the expiration of the twelve
(12)-month period measured from the date of Optionee's death or (ii) the
Expiration Date.

                      (c) Should Optionee cease Service by reason of Permanent
Disability while holding this option, then Optionee shall have a period of
twelve (12) months (commencing with the date of such cessation of Service)
during which to exercise this option. In no event shall this option be
exercisable at any time after the Expiration Date.

                      (d) During the limited period of post-Service
exercisability, this option may not be exercised in the aggregate for more than
the number of Option Shares for which the option is exercisable at the time of
Optionee's cessation of Service. Upon the expiration of such limited exercise
period or (if earlier) upon the Expiration Date, this option shall terminate and
cease to be outstanding for any exercisable Option Shares for which the option
has not been exercised. However, this option shall, immediately upon Optionee's
cessation of Service for any reason, terminate and cease to be outstanding with
respect to any Option Shares for which this option is not otherwise at that time
exercisable.

                      (e) Should Optionee's Service be terminated for Misconduct
or should Optionee otherwise engage in any Misconduct while this option is
outstanding, then this option shall terminate immediately and cease to remain
outstanding.

                                       2
<PAGE>

               6. SPECIAL ACCELERATION OF OPTION.

                      (a) This option, to the extent outstanding at the time of
a Corporate Transaction but not otherwise fully exercisable, shall automatically
accelerate so that this option shall, immediately prior to the effective date of
such Corporate Transaction, become exercisable for all of the Option Shares at
the time subject to this option and may be exercised for any or all of those
Option Shares as fully vested shares of Common Stock. No such acceleration of
this option shall occur, however, if and to the extent: (i) this option is, in
connection with the Corporate Transaction, to be assumed by the successor
corporation (or parent thereof) or (ii) this option is to be replaced with a
cash incentive program of the successor corporation which preserves the spread
existing at the time of the Corporate Transaction on any Option Shares for which
this option is not otherwise at that time exercisable (the excess of the Fair
Market Value of those Option Shares over the aggregate Exercise Price payable
for such shares) and provides for subsequent payout in accordance with the same
option exercise/vesting schedule for those Option Shares set forth in the Grant
Notice.

                      (b) Immediately following the Corporate Transaction, this
option shall terminate and cease to be outstanding, except to the extent assumed
by the successor corporation (or parent thereof) in connection with the
Corporate Transaction.

                      (c) If this option is assumed in connection with a
Corporate Transaction, then this option shall be appropriately adjusted,
immediately after such Corporate Transaction, to apply to the number and class
of securities which would have been issuable to Optionee in consummation of such
Corporate Transaction had the option been exercised immediately prior to such
Corporate Transaction, and appropriate adjustments shall also be made to the
Exercise Price, provided the aggregate Exercise Price shall remain the same. To
the extent the actual holders of the Corporation's outstanding Common Stock
receive cash consideration for their Common Stock in consummation of the
Corporate Transaction, the successor corporation may, in connection with the
assumption of this option, substitute one or more shares of its own common stock
with a fair market value equivalent to the cash consideration paid per share of
Common Stock in such Corporate Transaction.

                      (d) This Agreement shall not in any way affect the right
of the Corporation to adjust, reclassify, reorganize or otherwise change its
capital or business structure or to merge, consolidate, dissolve, liquidate or
sell or transfer all or any part of its business or assets.

               7. ADJUSTMENT IN OPTION SHARES. Should any change be made to the
Common Stock by reason of any stock split, stock dividend, recapitalization,
combination of shares, exchange of shares or other change affecting the
outstanding Common Stock as a class

                                       3
<PAGE>

without the Corporation's receipt of consideration, appropriate adjustments
shall be made to (i) the total number and/or class of securities subject to this
option and (ii) the Exercise Price in order to reflect such change and thereby
preclude a dilution or enlargement of benefits hereunder.

               8. STOCKHOLDER RIGHTS. The holder of this option shall not have
any stockholder rights with respect to the Option Shares until such person shall
have exercised the option, paid the Exercise Price and become a holder of record
of the purchased shares.

               9. MANNER OF EXERCISING OPTION.

                      (a) In order to exercise this option with respect to all
or any part of the Option Shares for which this option is at the time
exercisable, Optionee (or any other person or persons exercising the option)
must take the following actions:

                             (i) Execute and deliver to the Corporation a Notice
        of Exercise for the Option Shares for which the option is exercised.

                             (ii) Pay the aggregate Exercise Price for the
        purchased shares in one or more of the following forms:

                                     (A) cash or check made payable to the
               Corporation;

                                     (B) a promissory note payable to the
               Corporation, but only to the extent authorized by the Plan
               Administrator in accordance with Paragraph 13;

                                     (C) shares of Common Stock held by Optionee
               (or any other person or persons exercising the option) for the
               requisite period necessary to avoid a charge to the Corporation's
               earnings for financial reporting purposes and valued at Fair
               Market Value on the Exercise Date; or

                                     (D) through a special sale and remittance
               procedure pursuant to which Optionee (or any other person or
               persons exercising the option) shall concurrently provide
               irrevocable instructions (i) to a Corporation-designated
               brokerage firm to effect the immediate sale of the purchased
               shares and remit to the Corporation, out of the sale proceeds
               available on the settlement date, sufficient funds to cover the
               aggregate Exercise Price payable for the purchased shares plus
               all applicable Federal, state and local income and employment
               taxes required to be withheld by the Corporation by reason of
               such exercise and (ii) to the Corporation to deliver the
               certificates for the purchased shares directly to such brokerage
               firm in order to complete the sale.

                                       4
<PAGE>

                        Except to the extent the sale and remittance procedure
                is utilized in connection with the option exercise, payment of
                the Exercise Price must accompany the Notice of Exercise
                delivered to the Corporation in connection with the option
                exercise.

                             (iii) Furnish to the Corporation appropriate
        documentation that the person or persons exercising the option (if other
        than Optionee) have the right to exercise this option.

                             (iv) Make appropriate arrangements with the
        Corporation (or Parent or Subsidiary employing or retaining Optionee)
        for the satisfaction of all Federal, state and local income and
        employment tax withholding requirements applicable to the option
        exercise.

                      (b) As soon as practical after the Exercise Date, the
Corporation shall issue to or on behalf of Optionee (or any other person or
persons exercising this option) a certificate for the purchased Option Shares,
with the appropriate legends affixed thereto.

                      (c) In no event may this option be exercised for any
fractional shares.

               10. COMPLIANCE WITH LAWS AND REGULATIONS.

                      (a) The exercise of this option and the issuance of the
Option Shares upon such exercise shall be subject to compliance by the
Corporation and Optionee with all applicable requirements of law relating
thereto and with all applicable regulations of any stock exchange (or the Nasdaq
National Market, if applicable) on which the Common Stock may be listed for
trading at the time of such exercise and issuance.

                      (b) The inability of the Corporation to obtain approval
from any regulatory body having authority deemed by the Corporation to be
necessary to the lawful issuance and sale of any Common Stock pursuant to this
option shall relieve the Corporation of any liability with respect to the
non-issuance or sale of the Common Stock as to which such approval shall not
have been obtained. The Corporation, however, shall use its best efforts to
obtain all such approvals.

               11. SUCCESSORS AND ASSIGNS. Except to the extent otherwise
provided in Paragraphs 3 and 6, the provisions of this Agreement shall inure to
the benefit of, and be binding upon, the Corporation and its successors and
assigns and Optionee, Optionee's assigns, the legal representatives, heirs and
legatees of Optionee's estate and any beneficiaries of this option designated by
Optionee.

               12. NOTICES. Any notice required to be given or delivered to the
Corporation under the terms of this Agreement shall be in writing and addressed
to the Corporation at its principal corporate offices. Any notice required to be
given or delivered to Optionee shall be in writing and addressed to Optionee at
the address indicated below Optionee's signature line on

                                       5
<PAGE>

the Grant Notice. All notices shall be deemed effective upon personal delivery
or upon deposit in the U.S. mail, postage prepaid and properly addressed to the
party to be notified.

               13. FINANCING. The Plan Administrator may, in its absolute
discretion and without any obligation to do so, permit Optionee to pay the
Exercise Price for the purchased Option Shares by delivering a full-recourse
promissory note payable to the Corporation. The terms of any such promissory
note (including the interest rate, the requirements for collateral and the terms
of repayment) shall be established by the Plan Administrator in its sole
discretion.

               14. CONSTRUCTION. This Agreement and the option evidenced hereby
are made and granted pursuant to the Plan and are in all respects limited by and
subject to the terms of the Plan. All decisions of the Plan Administrator with
respect to any question or issue arising under the Plan or this Agreement shall
be conclusive and binding on all persons having an interest in this option.

               15. GOVERNING LAW. The interpretation, performance and
enforcement of this Agreement shall be governed by the laws of the State of
California without resort to that State's conflict-of-laws rules.

               16. EXCESS SHARES. If the Option Shares covered by this Agreement
exceed, as of the Grant Date, the number of shares of Common Stock which may
without stockholder approval be issued under the Plan, then this option shall be
void with respect to those excess shares, unless stockholder approval of an
amendment sufficiently increasing the number of shares of Common Stock issuable
under the Plan is obtained in accordance with the provisions of the Plan.

               17. ADDITIONAL TERMS APPLICABLE TO AN INCENTIVE OPTION. In the
event this option is designated an Incentive Option in the Grant Notice, the
following terms and conditions shall also apply to the grant:

                      (a) This option shall cease to qualify for favorable tax
treatment as an Incentive Option if (and to the extent) this option is exercised
for one or more Option Shares: (A) more than three (3) months after the date
Optionee ceases to be an Employee for any reason other than death or Permanent
Disability or (B) more than twelve (12) months after the date Optionee ceases to
be an Employee by reason of Permanent Disability.

                      (b) No installment under this option shall qualify for
favorable tax treatment as an Incentive Option if (and to the extent) the
aggregate Fair Market Value (determined at the Grant Date) of the Common Stock
for which such installment first becomes exercisable hereunder would, when added
to the aggregate value (determined as of the respective date or dates of grant)
of the Common Stock or other securities for which this option or any other
Incentive Options granted to Optionee prior to the Grant Date (whether under the
Plan or any other option plan of the Corporation or any Parent or Subsidiary)
first become exercisable during

                                       6
<PAGE>

the same calendar year, exceed One Hundred Thousand Dollars ($100,000) in the
aggregate. Should such One Hundred Thousand Dollar ($100,000) limitation be
exceeded in any calendar year, this option shall nevertheless become exercisable
for the excess shares in such calendar year as a Non-Statutory Option.

                      (c) Should the exercisability of this option be
accelerated upon a Corporate Transaction, then this option shall qualify for
favorable tax treatment as an Incentive Option only to the extent the aggregate
Fair Market Value (determined at the Grant Date) of the Common Stock for which
this option first becomes exercisable in the calendar year in which the
Corporate Transaction occurs does not, when added to the aggregate value
(determined as of the respective date or dates of grant) of the Common Stock or
other securities for which this option or one or more other Incentive Options
granted to Optionee prior to the Grant Date (whether under the Plan or any other
option plan of the Corporation or any Parent or Subsidiary) first become
exercisable during the same calendar year, exceed One Hundred Thousand Dollars
($100,000) in the aggregate. Should the applicable One Hundred Thousand Dollar
($100,000) limitation be exceeded in the calendar year of such Corporate
Transaction, the option may nevertheless be exercised for the excess shares in
such calendar year as a Non-Statutory Option.

                      (d) Should Optionee hold, in addition to this option, one
or more other options to purchase Common Stock which become exercisable for the
first time in the same calendar year as this option, then the foregoing
limitations on the exercisability of such options as Incentive Options shall be
applied on the basis of the order in which such options are granted.

                                       7
<PAGE>

                                    EXHIBIT I
                               NOTICE OF EXERCISE

               I hereby notify Tickets.com, Inc. (the "Corporation") that I
elect to purchase ______________ shares of the Corporation's Common Stock (the
"Purchased Shares") at the option exercise price of $ ___________ per share (the
"Exercise Price") pursuant to that certain option (the "Option") granted to me
under the Corporation's 1999 Stock Incentive Plan on ________________, ________.

               Concurrently with the delivery of this Exercise Notice to the
Corporation, I shall hereby pay to the Corporation the Exercise Price for the
Purchased Shares in accordance with the provisions of my agreement with the
Corporation (or other documents) evidencing the Option and shall deliver
whatever additional documents may be required by such agreement as a condition
for exercise. Alternatively, I may utilize the special broker-dealer sale and
remittance procedure specified in my agreement to effect payment of the Exercise
Price.

______________________,  ________
Date

                                        _______________________________________
                                        Optionee

                                        Address: ______________________________

                                        _______________________________________

Print name in exact manner it is to
appear on the stock certificate:        _______________________________________

Address to which certificate is to
be sent, if different from address
above:                                  _______________________________________

                                        _______________________________________

Social Security Number:                 _______________________________________

<PAGE>

                                    APPENDIX

               The following definitions shall be in effect under the Agreement:

        A. AGREEMENT shall mean this Stock Option Agreement.

        B. BOARD shall mean the Corporation's Board of Directors.

        C. COMMON STOCK shall mean shares of the Corporation's common stock.

        D. CODE shall mean the Internal Revenue Code of 1986, as amended.

        E. CORPORATE TRANSACTION shall mean either of the following
stockholder-approved transactions to which the Corporation is a party:

                      (i) a merger or consolidation in which securities
        possessing more than fifty percent (50%) of the total combined voting
        power of the Corporation's outstanding securities are transferred to a
        person or persons different from the persons holding those securities
        immediately prior to such transaction, or

                      (ii) the sale, transfer or other disposition of all or
        substantially all of the Corporation's assets in complete liquidation or
        dissolution of the Corporation.

        F. CORPORATION shall mean Tickets.com, Inc., a Delaware corporation, and
any successor corporation to all or substantially all of the assets or voting
stock of Tickets.com, Inc. which shall by appropriate action adopt the Plan.

        G. EMPLOYEE shall mean an individual who is in the employ of the
Corporation (or any Parent or Subsidiary), subject to the control and direction
of the employer entity as to both the work to be performed and the manner and
method of performance.

        H. EXERCISE DATE shall mean the date on which the option shall have been
exercised in accordance with Paragraph 9 of the Agreement.

        I. EXERCISE PRICE shall mean the exercise price per Option Share as
specified in the Grant Notice.

        J. EXPIRATION DATE shall mean the date on which the option expires as
specified in the Grant Notice.

        K. FAIR MARKET VALUE per share of Common Stock on any relevant date
shall be determined in accordance with the following provisions:

                                       A-1
<PAGE>

                      (i) If the Common Stock is at the time traded on the
        Nasdaq National Market, then the Fair Market Value shall be deemed equal
        to the closing selling price per share of Common Stock on the date in
        question, as the price is reported by the National Association of
        Securities Dealers on the Nasdaq National Market. If there is no closing
        selling price for the Common Stock on the date in question, then the
        Fair Market Value shall be the closing selling price on the last
        preceding date for which such quotation exists, or

                      (ii) If the Common Stock is at the time listed on any
        Stock Exchange, then the Fair Market Value shall be deemed equal to the
        closing selling price per share of Common Stock on the date in question
        on the Stock Exchange determined by the Plan Administrator to be the
        primary market for the Common Stock, as such price is officially quoted
        in the composite tape of transactions on such exchange. If there is no
        closing selling price for the Common Stock on the date in question, then
        the Fair Market Value shall be the closing selling price on the last
        preceding date for which such quotation exists.

        L. GRANT DATE shall mean the date of grant of the option as specified in
the Grant Notice.

        M. GRANT NOTICE shall mean the Notice of Grant of Stock Option
accompanying the Agreement, pursuant to which Optionee has been informed of the
basic terms of the option evidenced hereby.

        N. INCENTIVE OPTION shall mean an option which satisfies the
requirements of Code Section 422.

        O. MISCONDUCT shall mean the commission of any act of fraud,
embezzlement or dishonesty by Optionee, any unauthorized use or disclosure by
Optionee of confidential information or trade secrets of the Corporation (or any
Parent or Subsidiary), or any other intentional misconduct by Optionee adversely
affecting the business or affairs of the Corporation (or any Parent or
Subsidiary) in a material manner. The foregoing definition shall not be deemed
to be inclusive of all the acts or omissions which the Corporation (or any
Parent or Subsidiary) may consider as grounds for the dismissal or discharge of
Optionee or any other individual in the Service of the Corporation (or any
Parent or Subsidiary).

        P. NON-STATUTORY OPTION shall mean an option not intended to satisfy the
requirements of Code Section 422.

        Q. NOTICE OF EXERCISE shall mean the notice of exercise in the form
attached hereto as Exhibit I.

        R. OPTION SHARES shall mean the number of shares of Common Stock subject
to the option as specified in the Grant Notice.

                                      A-2
<PAGE>

        S. OPTIONEE shall mean the person to whom the option is granted as
specified in the Grant Notice.

        T. PARENT shall mean any corporation (other than the Corporation) in an
unbroken chain of corporations ending with the Corporation, provided each
corporation in the unbroken chain (other than the Corporation) owns, at the time
of the determination, stock possessing fifty percent (50%) or more of the total
combined voting power of all classes of stock in one of the other corporations
in such chain.

        U. PERMANENT DISABILITY shall mean the inability of Optionee to engage
in any substantial gainful activity by reason of any medically determinable
physical or mental impairment which is expected to result in death or has lasted
or can be expected to last for a continuous period of twelve (12) months or
more.

        V. PLAN shall mean the Corporation's 1999 Stock Incentive Plan.

        W. PLAN ADMINISTRATOR shall mean either the Board or a committee of the
Board acting in its capacity as administrator of the Plan.

        X. SERVICE shall mean the Optionee's performance of services for the
Corporation (or any Parent or Subsidiary) in the capacity of an Employee, a
non-employee member of the board of directors or a consultant or independent
advisor.

        Y. STOCK EXCHANGE shall mean the American Stock Exchange or the New York
Stock Exchange.

        Z. SUBSIDIARY shall mean any corporation (other than the Corporation) in
an unbroken chain of corporations beginning with the Corporation, provided each
corporation (other than the last corporation) in the unbroken chain owns, at the
time of the determination, stock possessing fifty percent (50%) or more of the
total combined voting power of all classes of stock in one of the other
corporations in such chain.

                                      A-3

<PAGE>

                                TICKETS.COM, INC.
                             A DELAWARE CORPORATION

                         NOTICE OF GRANT OF STOCK OPTION

        Notice is hereby given of the following option grant (the "Option") to
purchase shares of the Common Stock of Tickets.com, Inc. (the "Corporation"):

        Optionee:                                                  MICHELLE ABUD

        Grant Date:                                           SEPTEMBER 18, 2001

        Vesting Commencement Date:                                  MARCH 5, 200

        Exercise Price:                                                    $2.10

        Number of Option Shares:                                               6

        Expiration Date:                                      SEPTEMBER 18, 2011

        Type of Option:  X  INCENTIVE STOCK OPTION __ Non-Statutory Stock Option

        Exercise Schedule. THE OPTION SHALL BECOME EXERCISABLE FOR THE OPTION
SHARES IN SIXTEEN (16) SUCCESSIVE EQUAL QUARTERLY INSTALLMENTS UPON OPTIONEE'S
COMPLETION OF EACH THREE (3) MONTHS OF SERVICE OVER THE FORTY-EIGHT (48) MONTH
PERIOD MEASURED FROM THE VESTING COMMENCEMENT DATE. IN NO EVENT SHALL THE OPTION
BECOME EXERCISABLE FOR ANY ADDITIONAL OPTION SHARES AFTER OPTIONEE'S CESSATION
OF SERVICE.

        Stock Option Plan. Optionee understands and agrees that the Option is
granted subject to and in accordance with the terms of the Tickets.com, Inc.
1999 Stock Incentive Plan (the "Plan"). Optionee further agrees to be bound by
the terms of the Plan and the terms of the Option as set forth in the Stock
Option Agreement attached hereto as Exhibit A.

        Employment at Will. Nothing in this Notice or in the attached Stock
Option Agreement or in the Plan shall confer upon Optionee any right to continue
in Service for any period of specific duration or interfere with or otherwise
restrict in any way the rights of the Corporation (or any Parent or Subsidiary
employing or retaining Optionee) or of Optionee, which rights are hereby
expressly reserved by each, to terminate Optionee's Service at any time for any
reason, with or without cause.

        Definitions. All capitalized terms in this Notice shall have the meaning
assigned to them in this Notice or in the attached Stock Option Agreement.

OPTIONEE ACKNOWLEDGES THAT A COPY OF THE OFFICIAL PROSPECTUS FOR THE PLAN (THE
"PROSPECTUS") HAS NOT BEEN DELIVERED CONCURRENTLY WITH THIS NOTICE AND IN LIEU
OF DELIVERY, OPTIONEE HAS BEEN ADVISED THAT A TRUE AND CORRECT COPY OF THE
PROSPECTUS AND THE PLAN ARE AVAILABLE VIA THE COMPANY'S INTRANET, OR IN THE
ALTERNATIVE, OPTIONEE MAY REQUEST A PRINTED COPY OF THE PROSPECTUS OR THE PLAN
FROM THE CORPORATE SECRETARY THROUGH THE COMPANY'S PRINCIPAL OFFICES.

TICKETS.COM, INC.                        OPTIONEE:

By:______________________________        ______________________________________
   Thomas Gimple, Chief Executive        Michelle Abud
   Officer

                                         Date:      ___________________________

                                         Address    ___________________________

                                                    ___________________________

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