Document:

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                                                                   EXHIBIT 10.10

Confidential treatment has been requested for portions of this exhibit.  The
copy filed herewith omits the information subject to the confidentiality
request.  Omissions are designated as [*].  A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

                           SOFTWARE LICENSE AGREEMENT
                          CONTRACT #_________________

This Agreement is made effective this 30th day of April, 1999 by and between
Motive Communications, Inc., a Delaware corporation with its principal place of
business at 9211 Waterford Centre Blvd, Suite 100, Austin, TX 78759
("Licensor"), and Compaq Computer Corporation, a Delaware corporation having its
principal place of business at 20555 S.H. 249, Houston, TX 77070-2698 ("Compaq")
on behalf of itself and its worldwide divisions, subsidiaries and affiliates.

1. DEFINITIONS

     a. The term Compaq shall mean Compaq Computer Corporation and its
     divisions, subsidiaries and affiliates.

     b. The term "site" shall mean a data center for one or more Compaq
     divisions, subsidiaries, sales regions or sales offices.

     c. Active Content refers to Content (defined below) which has been
     activated by Licensor to produce an executable program which is designed to
     diagnose and potentially repair technical problems being experienced by an
     end user.

     d. Content means text files or fragments created by Compaq or Licensor for
     inclusion into the ActiveLink web site for general use.

     e. Customer shall mean any customer of Compaq, individual or corporation,
     who has purchased computer equipment from Compaq and who Compaq has a
     requirement to provide technical support to that individual or corporation.

     f. Specifications are the applicable Licensor user documentation,
     product/services data sheets, and/or release notes delivered with the
     Software.

2. PRODUCT DESCRIPTION

     a. The products which are the subject of this Agreement are certain
     computer software programs of Licensor, as defined and described in
     Appendix A including all related materials, documentation and technical
     information (the "Software").

     b. Licensor has established an ActiveLink web site that contains Active
     Content that can be accessed, downloaded, and used by Compaq to diagnose
     and/or resolve its technical support problems. The ActiveLink service is
     provided on an annual subscription basis. Upon execution of this Addendum,
     payment of the ActiveLink subscription fee, and deployment of Licensor's
     ActiveLink Server Software Compaq shall be provided access to the
     ActiveLink web site.

     * Certain confidential information on this page has been omitted and filed
       separately with the Securities and Exchange Commission
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3. RIGHTS GRANTED

     a. Licensor hereby grants to Compaq an irrevocable (except as noted in
        Section 7, Termination), worldwide, non-exclusive, non-transferable, [*]
        to use the Software as ordered under the provisions of Appendix-A.
        Compaq may install and use Software on Compaq owned or operated
        computers up to the maximum number of licenses of each Software defined
        in Compaq's Appendix A and for which Compaq has paid the applicable
        license fee(s). In the case of a Software which is licensed on a [*],
        licensee may install the applicable Software on owned or operated
        computers to support the quantity of unique users defined in a Appendix
        A. A [*] is an [*] having access to and use of the licensed Software. In
        the case of an agent license (currently called "Motive Assistant"), this
        Software may be distributed [*] by Compaq to Compaq's Customers, but may
        be used only in conjunction with the Licensor desktop and Licensor
        server components licensed by Compaq.

     b. Except for use of the Motive Assistant as outlined above, the Software
        may only be used by i) employees of Compaq, or ii) contractors/agents of
        Compaq who are under a written nondisclosure agreement with Compaq which
        will protect Licensor's Software and who are performing services solely
        [*] requirements [*] or to its Customers as outlined below.

     c. If Compaq subcontracts its [*] obligations of its products to a third
        party (contractor or agent) such third party will be authorized to use
        the Software provided i) there is a written agreement in place between
        Licensee and the third party that governs and protects the Licensor, its
        Software, and its Confidential Information, including the Software, to
        the same degree as provided under this Agreement; ii) that the third
        party uses the Software solely on behalf of Compaq to support Compaq or
        fulfill Compaq's support obligations to its Customers and no other
        customers of the third party; and iii) upon completion or termination of
        the subcontracting agreement between Compaq and the third party, all
        Licensor's Software and Confidential Information shall be returned to
        Compaq.

     d. Compaq agrees only to use the Active Content diagnostic / repair
        routines through and in conjunction with licensed Licensor server and
        desktop Software. Compaq acknowledges that Licensor and its licensors
        retain ownership of all Active Content including translations,
        compilations, and derivative products, any portions or copies thereof,
        and all rights therein. Compaq will not (and will not allow any third
        party to) reverse engineer or attempt to discover any source code or
        underlying ideas or algorithms of any Active Content. Licensor will
        monitor usage statistics to verify performance of Active Content. The
        parties agree that neither Licensor nor any other third party is
        prevented from independently creating similar Content that may perform
        similar functionality or restricts Licensor's use of residual knowledge
        associated with Compaq Content

4. DELIVERY AND INSTALLATION

     Licensor shall deliver the Software as set forth in Appendix A. no later
     than the date set forth in Appendix A. Licensor shall enhance, add to, or
     otherwise modify the Software prior to or at the same time any
     modifications of the Software are made commercially available to Licensor's
     general customer base contingent upon Compaq's compliance with the
     maintenance terms specified in Appendix A.

     Licensor shall be subject to the following insurance requirements when
     providing on-site installation and training services as set forth in
     Appendix A:

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

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     a. Without limiting any of the obligations or liabilities of Licensor,
     Licensor shall maintain, as long as this Agreement is in effect, at
     Licensor's expense, insurance policies of the kind and limits listed below
     and shall provide Compaq, prior to execution of this Agreement, a
     Certificate of Insurance evidencing such coverage for the term of this
     Agreement. Licensor shall also require any consultants or subcontractors
     retained by Licensor to insure against the following risks to the extent
     stated.

     Insurance is to be placed with insurers with a Best's Rating of no less
     than A:VII, and must be licensed to do business in the State of Texas and
     which have been approved by the State of Texas Commissioner of Insurance.
     All policies shall contain the limits outlined below and shall name Compaq
     as a certificate holder. Such policies shall remain in force until receipt
     of final payment by Licensor.

Type of Coverage                                           Limits
----------------                                      ---------------
                                                  Statutory, State of Texas
Worker's Compensation
including All States Endorsement
and Waiver of Subrogation in favor of COMPAQ

Employer's Liability                              $[*] Each Accident
                                                  $[*] Disease - Policy Limit

General Liability                                 $[*] Each Occurrence
Bodily Injury/Property Damage                     $[*] Aggregate/1/

Comprehensive Form including:
(1) Premises/Operations, Single Limit
(2) Products/Completed Operations,
(3) Contractual Liability,
(4) Independent Contractors,
(5) Broad Form Property Damage,
(6) Personal/Advertising Injury, and
(7) Owner's Contractors Protective

  /1/ The General Aggregate limit shall apply separately to this Agreement or
      the General Aggregate shall be twice the required occurrence limit.

Automobile Liability               $[*] Combined Single Limit per accident
                                   for bodily injury and property damage.

     Covering all automobiles, trucks, tractor trailers, motorcycles, or other
     automotive equipment, whether non-owned, owned or hired by Licensor or
     employees of Licensor, including Compaq as an additional insured with
     respect to any non-owned, owned or hired automotive equipment used by or
     with the permission of Licensor.

     Excess/Umbrella Liability  -  $[*]
     following form over primary Commercial General Liability

     Commercial Blanket Bond       $[*]
     (employee dishonesty)

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

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     b. Each [*] Insurance shall contain a provision that coverage afforded
     under the policies will not be canceled without at least [*] days prior
     written notice to Compaq in the event of cancellation or material change,
     in accordance with Section 7 of this Agreement. Furthermore, Licensor will
     obtain an endorsement to its policies providing that the Licensor's
     insurance shall be primary as respects Compaq, its officers and employees.
     Any other valid and collectible insurance or self - insurance maintained by
     or in the name of Compaq shall be in excess of Licensor's insurance and
     shall not contribute to it.

     c. Licensor shall cause each insurance policy issued hereunder to provide:

          (i) that Compaq is named as a [*] as their interests may appear, and
          that the coverage shall contain no special limitations of the scope of
          protection afforded Compaq, its officers or employees.

          (ii) that all amounts payable thereunder will be paid to Compaq or
          Compaq's assigns

     d. It is Licensor's responsibility to ensure that the insurance
     requirements listed above are in effect for the full term of this
     Agreement. Cancellation or change of coverage without Compaq's approval
     shall be considered a breach of contract. In addition, all of Licensor's
     outside consultants or subcontractors shall maintain adequate insurance as
     detailed above if performing work for Compaq on Licensor's behalf. Licensor
     is responsible to verify and maintain Certificates of Insurance from such
     outside consultants or subcontractors.

     The original Certificate of Insurance should be mailed to Compaq Computer
     Corporation, attn. Risk Management, MS 120505, PO Box 692000, Houston,
     Texas 77269-2000 and a copy to Cora Nell Worthy-Blumberg, Sr.Commodity
     Manager, Corp. Software Procurement, PO Box 692000, Houston, TX 77269-2000.

5. APPLICABLE FEES

     a. Compaq shall pay Licensor the fees specified in Appendix A [*] days from
     date of invoice provided that the Software has been received. Payment of
     invoices shall not constitute final acceptance of the Software.

     b. Taxes; Shipping. Compaq will pay all amounts due under this Agreement in
     U.S. currency. Unless Compaq provides Licensor a valid exemption
     certification from the applicable taxing authority Compaq shall pay or
     promptly reimburse Licensor for all federal, state, local or other taxes
     (exclusive of income, business privilege, or similar taxes) including but
     not limited to sales, use, lease, value-added, withholding or similar
     assessments, taxes and duties based on charges payable, on the Software's
     use or services performed hereunder or in connection with this Agreement,
     excluding taxes payable on Licensor's net income. Delivery is FOB Origin.
     However, if the Software or Documentation is lost or damaged during
     shipment, Licensor will reship at no additional cost to Compaq. [*] shall
     pay for all shipping charges for shipments to locations within the United
     States. [*] shall be responsible for the payment of all international
     freight, customs, duties, international freight forwarding and related
     charges applicable to the delivery of the Software to [*] and [*] shall
     reimburse [*] for all such charges which are prepaid by [*] and invoiced to
     [*].

     c. Upon election of the ActiveLink subscription, Licensor will invoice
     Compaq for the then current [*] ActiveLink service fee as agreed to in
     Appendix A. This fee will be paid in advance on an [*] basis with payment
     due a net [*] days after receipt of invoice. The

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

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     ActiveLink Services shall automatically renew [*] on the Agreement
     anniversary date by paying the then current [*] ActiveLink service fee. If
     Compaq chooses not to renew its subscription, Compaq will notify Licensor
     no later than [*] days prior to such subscription's [*] renewal date.

6. COPIES OF SOFTWARE

     In addition to producing copies for the licensed number of users, Compaq
     shall have the right to reproduce for backup and archival purposes all of
     the Software described in Appendix A at any Compaq site provided for herein
     or specifically provided for in Appendix A, subject to the restrictions on
     use and disclosure set forth herein.

7. TERMINATION

     a. Either party has the right to terminate this Agreement if the other
     party materially breaches or is in material default of any obligation
     hereunder which default has not been cured within thirty (30) days after
     receipt of notice of such default from the nondefaulting party or within
     such additional cure period as the nondefaulting party may authorize.
     Licensor shall also be deemed in default if the Software program continues
     to exhibit defects causing serious disruption of use and/or repeated
     periods of downtime, notwithstanding Licensor's remedial or maintenance
     efforts, over a continuous period of six (6) months or more.

     b. Either party may terminate this Agreement by written notice to the other
     party if the other party becomes insolvent, makes a general assignment for
     the benefit of creditors, suffers or permits the appointment of a receiver
     for its business or assets, becomes subject to any proceeding under any
     bankruptcy or insolvency law whether domestic or foreign, or has wound up
     liquidated, voluntarily or otherwise.

     c. In the event that either party is unable to perform any of its
     obligations under this Agreement or to enjoy any of its benefits because of
     (or if loss of the Software is caused by) natural disaster, actions or
     decrees of governmental bodies or communications line failure not the fault
     of the affected party (hereinafter referred to as a "Force Majeure Event"),
     the party who has been so affected shall give written notice to the other
     party within thirty (30) days and shall do everything possible to resume
     performance. Upon receipt of such notice, this Agreement shall immediately
     be suspended. If the period of non-performance exceeds fifteen (15) days
     from the receipt of notice of the Force Majeure Event, the party whose
     ability to perform has not been so affected may by giving written notice
     terminate this Agreement. However, delays in delivery due to Force Majeure
     Events shall automatically extend the delivery date for a period equal to
     the duration of such events; any warranty period affected by a Force
     Majeure Event shall likewise be extended for a period equal to the duration
     of such event.

     d. In the event that this Agreement is terminated, each party shall return
     to the other all papers, materials, and other properties of the other party
     then in its possession.

     e. The obligations of the parties under Section 7.d. (Return of
     Properties), and 12 (Indemnification) shall survive termination of any
     license hereunder.

     f. Any remedy expressed herein is in addition to any other remedies at law
     or in equity.

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

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     g. Licensor may terminate this Agreement within ten(10) days in the case
     of non-payment for any invoices which are not subject to dispute by Compaq
     or immediately in the case of a breach of Section 10 or 11.

     h. Upon non-renewal of ActiveLink subscription or termination of this
     Agreement for breach, Compaq will; (i) discontinue accessing the
     ActiveLink web site, (ii) cease to using any Active Content; and (iii)
     destroy any downloaded Active Content and any derivative products made in
     connection with the Active Content.

8. WARRANTY

     a. Licensor warrants that on the date the Software is delivered to Compaq
     and for a period of [*] thereafter the Software furnished hereunder shall
     materially conform to the Specifications; that, in general, the Services
     shall be performed in a timely, professional and workmanlike manner by
     qualified professional personnel; and that the Services and Software shall
     conform to the standards generally observed in the industry for similar
     Services and Software.

     b. Licensor warrants that it has full power and authority to grant the
     rights granted by this Agreement to Compaq with respect to the Software
     without the consent of any other person; and that neither the performance
     of the Services by Licensor nor the license to and use by Compaq of the
     Software (including the copying thereof) will in no way constitute an
     infringement or other violation of any patent, copyright, trade secret,
     trademark, trade dress, invention, proprietary information, nondisclosure
     or other intellectual property rights of any third party.

     c. Licensor warrants that its Software, its license to and use by Compaq,
     and the performance by Licensor of the Services, shall be in compliance
     with all applicable laws, rules and regulations.

     d. EXCEPT FOR THE EXPRESS LIMITED WAY SET FORTH ABOVE, LICENSOR HEREBY
     DISCLAIMS AND COMPAQ EXPRESSLY WAIVES ANY AND ALL OTHER EXPRESS WARRANTIES
     OR REPRESENTATIONS OF ANY KIND OR NATURE, AND ANY AND ALL IMPLIED
     WARRANTIES, INCLUDING, BUT NOT LIMITED T0, ANY IMPLIED WARRANTY OF
     MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

     e. THE ACTIVELINK SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY
     KIND, AND MOTIVE DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED,
     INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND
     FITNESS FOR A PARTICULAR PURPOSE.

9. CONFIDENTIALITY AND INDEPENDENT DEVELOPMENT

     a. Each party recognizes that it may have previously entered or will in the
     future enter into various agreements with the other party which obligates
     it to maintain as confidential certain information disclosed to it by the
     other party. To the extent that such information or any further
     confidential information, which might include but is not limited to
     business plans, forecasts, volumes, capacity, network deployment
     information, pricing, inventory levels, Software, etc., (collectively
     referred to hereinafter as "Information") is disclosed in furtherance of
     this Agreement or any purchase or sale made hereunder, such Information
     shall be so disclosed pursuant to the minimum terms and conditions listed
     below; provided, however, the minimum terms and conditions listed below
     shall in no way relieve the parties from any obligation or modify such
     obligations previously agreed to in other agreements.

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

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     b. Both parties agree that the party receiving Information will maintain
     such Information in confidence for a period of three (3) years from the
     date of disclosure of such Information. Each party shall protect the other
     party's Information to the same extent that it protects it own confidential
     and proprietary information and shall take all reasonable precautions to
     prevent unauthorized disclosure to third parties. The parties acknowledge
     that the unauthorized disclosure of such Information will cause irreparable
     harm. Accordingly, the parties agree that the injured party shall have the
     right to seek immediate injunctive relief enjoining such unauthorized
     disclosure.

     c. The provisions of this Section 9. shall not apply to information (i)
     known to the receiving party at the time of receipt from the other party,
     (ii) generally known or available to the public through no act or failure
     to act by the receiving party, (iii) furnished to third parties by the
     disclosing party without restriction on disclosure, (iv) furnished to the
     receiving party by a third party as a matter of right and without
     restriction on (v)disclosure, (v) independently developed, or (vi)
     furnished as required by court order or similar governmental authority or
     by the imminent likelihood thereof or by applicable law.

     d. Immediately upon termination of this Agreement or at the request of the
     other party, each of the parties shall promptly return all materials in its
     possession containing Information of the other party.

     e. Neither party shall use the name(s), trademark(s), tradename(s), or
     logo(s) whether registered or not, of the other party in publicity
     releases, advertising, or in any other manner, without securing the prior
     written approval of the other party except that Compaq hereby provides
     approval for Licensor to use Compaq's name in its customer list.

     f. Each party agrees not to publicize or disclose to any third party
     without the consent of the other, either the terms of this Agreement or the
     fact of its agreement and execution. In particular, no press releases shall
     be made without the mutual consent of Licensor and Compaq, such
     consent not to be unreasonably withheld.

     g. Nothing in this Agreement shall be construed to preclude Compaq from
     independently developing, using, acquiring or marketing computer software
     packages which may perform the same or similar functions as the Software
     provided by Licensor.

10. COPYRIGHT AND TRADEMARK OBLIGATIONS

     Compaq agrees not to remove, deface, or destroy any copyright, patent
     notice, trademark, service mark, proprietary markings or confidential
     legends placed on or within the Software.

11. PROPRIETARY RIGHTS

     Compaq agrees not to disassemble or reverse engineer the Product. Compaq
     hereby expressly acknowledges that it does not have, and shall not by
     virtue of this License Agreement acquire, any proprietary rights whatsoever
     of any kind in or over any adaptation, modification, derivation, addition,
     or extension to Product, whether made by Compaq or by Licensor and that
     Compaq's sole right in relation thereto is as set forth herein. The
     original and any copies of Product, whether made by Licensor or by Compaq,
     shall remain the property of Licensor. If Compaq becomes aware of any
     unauthorized disclosure of use of Product, Compaq shall immediately notify
     Licensor thereof and shall advise Licensor of the full particulars thereof
     in writing.

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12. INDEMNIFICATION

     a. Licensor shall defend all suits or proceedings brought against Compaq
     arising from claimed infringements of any patent, trademark, service mark,
     copyright, or intellectual property right for any Software furnished by
     Licensor under this Agreement and shall indemnify Compaq against all costs,
     fees and damages. Compaq shall promptly notify Licensor in writing and
     provide information and assistance, at Licensor's expense, for such
     defense.

     b. Additionally, in the event that use of the Software by Compaq is
     enjoined, Licensor shall (i) replace the Software, without additional
     charge, by a compatible, functionally equivalent and non-infringing
     product; (ii) modify the Software to avoid the infringement; (iii) obtain a
     license for Compaq to continue use of the Software for the term of this
     Agreement and pay for any additional fee required for such license; or,
     (iv) if none of the foregoing alternatives is possible even after the
     Licensor's reasonable commercial efforts, the Licensor shall return the
     license fee, and expenses incurred by Compaq, to Compaq.

     The foregoing obligations do not apply with respect to a Software or
     portions or components thereof (i) not supplied by Licensor, (ii) made in
     whole or in part in accordance to Compaq specifications, (iii) that are
     modified by Compaq after delivery (iv) combined with other products,
     processes or materials where the alleged infringement relates to such
     combination, (v) where Compaq continues the allegedly infringing activity
     after being notified thereof or after being informed of modifications that
     would have avoided the alleged infringement, or (vi) where Compaq's use of
     such Software is not strictly in accordance with this Agreement. Compaq
     will indemnify and hold harmless Licensor from all damages, settlements,
     attorneys' fees and expenses related to any claim of infringement or
     misappropriation excluded from Licensor's indemnity obligation by the
     preceding sentence.

13. LIMITATION OF LIABILITY

     EXCEPT AS SET FORTH ELSEWHERE IN THIS AGREEMENT, IN NO EVENT SHALL EITHER
     PARTY BE LIABLE TO THE OTHER FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR
     CONSEQUENTIAL DAMAGES IN ANY WAY RISING OUT OF OR RELATING TO THIS
     AGREEMENT EVEN IF THE POSSIBILITY OF SUCH DAMAGES HAS BEEN COMMUNICATED TO
     THE OTHER PARTY.

     EXCEPT AS SPECIFIED IN SECTION 12 AND 16, LICENSOR SHALL NOT BE LIABLE FOR
     ANY LOSS OR DAMAGE WHICH MAY ARISE IN CONNECTION WITH THE FURNISHING OR USE
     BY COMPAQ OF THE SOFTWARE OR PERFORMANCE OF THE SOFTWARE OR SERVICES FOR
     ANY AMOUNTS IN EXCESS IN THE AGGREGATE OF THE [*] HEREUNDER WITH RESPECT TO
     THE APPLICABLE SOFTWARE PROGRAM LICENSES OR PROFESSIONAL SERVICES.

     MOTIVE'S TOTAL LIABILITY WITH RESPECT TO THE ACTIVELINK SUBSCRIPTION WILL
     BE LIMITED [*] FOR THE ACTIVELINK SUBSCRIPTION IN THE [*] PRIOR TO THE ACT
     OF INJURY THAT GAVE RISE TO THE LIABILITY.

14. SOFTWARE SUPPORT

     Licensor shall, at Compaq's election, provide support and maintenance
     services, as defined and described in Appendix A, at the fees set forth in
     Appendix A or as set forth in a separate Software Support Agreement.

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

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     During the period for which the Compaq has subscribed to and paid for
     contracted [*] maintenance and support for the Software, Licensor will
     provide the following maintenance support of the current version of
     Software (Licensor will also support the previous sequential release of the
     Software for a period of [*]). In the event Compaq acquires additional
     licenses beyond its initial acquisition, maintenance fees for such licenses
     shall be pro-rated to be co-terminus with Compaq's existing maintenance
     period.

     Licensor's Standard Maintenance and Support Plan shall include (i) Software
     Updates - To supply improvements, extensions and other changes to the
     Software which Licensor, at its discretion, deems to be logical
     improvements or extensions; (ii) Code Corrections - To supply code
     corrections to correct material deviations of unmodified Software from the
     Specifications; (iii) [*] support requests through [*] designated
     individuals using the Licensor support system technology; iv) Classic
     Hotline Support - To provide support service via telephone, FAX and E-Mail,
     unlimited requests for mission critical production related situations and
     up to [*] annually for all non-critical classic support requests; and (v)
     Fixes - to supply workarounds for problems where known, answer questions
     and provide patches where they exist. Support requests will be made during
     Licensor's normal principal period of service ("PPS") during the hours of
     [*], CST, Mon. - Fri., except Licensor holidays. If on-site assistance is
     required and the problem is the failure of the Software to materially
     perform to Specifications, no charge will be made. If the problem is due to
     other causes, Licensor's then-current professional services rates for such
     services will be applicable and payable by Compaq.

     Licensor [*] Maintenance and Support Plan. The premium support plan
     provides all services in the standard plan described above in this Section
     on a [*].

     Renewal; Charges for Subsequent Years. For each subsequent year after the
     first year maintenance term, Licensor's obligation to provide maintenance
     and support services as described above will continue and Compaq's
     obligation to pay the current Licensor maintenance and support charges then
     in effect shall be automatically renewed on either (i) the anniversary date
     of the first Software delivery hereunder or (ii) (the coterminous Compaq
     annual renewal date (annual billing date) for all such maintenance and
     support services unless either Licensor or Compaq has given the other prior
     written notice canceling Licensor's maintenance and support as defined
     below. Compaq will be invoiced for [*] maintenance for subsequent years [*]
     days prior to the expiration of the [*] maintenance period.

     Cancellation. Compaq may cancel its subscription in the maintenance and
     support plan(s) effective as of the next anniversary or coterminous [*]
     renewal date by written notice to Licensor received prior to the [*]
     renewal date, or if there is an increase in [*] maintenance and support
     charges over the preceding year by giving Licensor written notice of
     cancellation within [*] days of receipt of Licensor's invoice or price
     quotation notice showing such increase.

     Reinstatement. Compaq may reinstate maintenance at a later time by paying
     the plan(s) fee in effect at the time of reinstatement plus a fee equal to
     the then current maintenance and support fees for the Software times the
     number of [*] periods the subscription was interrupted or [*] of the
     license fee for the Software at the time the license was purchased,
     whichever is less.

     Scope of Coverage. Licensor's maintenance support policy requires that (i)
     the same level of services shall apply to all licensed Software at the
     installation site, (ii) Compaq shall bring or keep all licensed Software it
     has acquired at an installation under current contracted maintenance in
     order to receive the maintenance update services defined in the maintenance
     program. The automated reporting routines contained in the Software which
     identifies and analyzes the use and performance of the Software including
     problems and issues that arise in connection therewith will be used by
     Licensor to provide support services, and improve, enhance the performance
     of the Software offered by Licensor.

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       9
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     Limitations on Licensor's Obligations. Compaq understands and agrees that
     Licensor may develop and market new or different computer programs or
     features which use part or all of the Software and which perform all or
     part of the functions performed by the Software, including but not limited
     to releases of new software products which include new product features and
     functionality. Nothing contained in this Agreement gives Compaq any rights
     with respect to such products, or such new or different computer programs
     or features.

     Exclusions. Company shall have no obligation to correct any error resulting
     from: (i) altered or damaged Software or any portion of a Software
     incorporated with or into another software to the extent the error is the
     result of such alteration, damage or incorporation; (ii) use of a Software
     that is not the then current release or immediately Previous Sequential
     Release; or (iii) Software problems caused by Compaq's negligence, abuse or
     misapplication, or use of Software other than as specified in Licensor's
     user manual.

     The terms of this Section entitled "Software Support" do not apply to
     ActiveLink services. For payment of the [*] ActiveLink subscription fee,
     Compaq will receive access to any updates or modifications made to the
     ActiveLink web site by Licensor

15. PROFESSIONAL SERVICE

     If ordered by Compaq on its Appendix A, Quotation and/or Pricing Schedule
     the following terms and conditions shall apply to professional services
     supplied by Licensor to Compaq. Compaq may purchase technical support
     services ("Professional Services") from Licensor in the form of service
     package offerings or on a time and material basis.

     Scope of Professional Services. Licensor will perform the Professional
     Services documented in Compaq's Appendix A, Pricing Schedule and/or
     Quotation which has been accepted by an official of Licensor in writing.
     The parties acknowledge that the scope of Professional Services provided
     hereunder consist solely of (i) Software installation, deployment
     assistance, interface adapter efforts, and/or non-formal software training.
     Licensor may also offer select service package offerings under its then
     current price list to perform certain Professional Services on a fixed
     price basis. The contents and deliverables of these packages shall be
     defined in the then current price list or the applicable Specifications.
     Professional Services provided to Compaq by Licensor shall not constitute
     works for hire.

     Term of Professional Services. The "Term of Professional Services"
     performed on a time and material basis will begin and terminate on the
     dates or times defined in Compaq's Appendix A, Pricing Schedule and/or
     Quotation which has been accepted by an official of Licensor in writing,
     unless earlier terminated in accordance with this Agreement.

     Fees and Expenses. Fees for Professional Services are defined in Licensor's
     Quotation or, where no Quotation is provided, fees shall be as stated in
     Licensor's current, price list applicable to the territory for such
     Professional Services. Fees and charges are due net [*] days after date of
     invoice by Licensor. Invoices may be published on a monthly basis or at the
     completion of Professional Services. Professional Services fees include
     reasonable expenses for travel, food and lodging, directly related to the
     performance of Professional Services.

     Termination or delay of Professional Services. Compaq agrees that
     Professional Services may be terminated by either party at any time for any
     reason, with or without cause, by giving [*] days prior written notice to
     the other party; termination shall be effective [*] days after the other
     party's receipt of such notice. If Compaq delays the scheduled start of
     contracted Professional

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       10
<PAGE>

     Services, Compaq shall reimburse Licensor for any actual costs incurred due
     to such delay. If Compaq terminates Professional Services before the end of
     the Term of Professional Services engagement, Compaq shall pay Licensor for
     Professional Services completed prior to the effective termination date and
     reasonable and actual subcontractor costs incurred by Licensor as a result
     of such delay or termination.

     Licensor Proprietary Information. All Licensor Proprietary Information and
     all right, title and interest, including without limitation, all patents,
     copyrights, and trade secret rights any where in the world, and all other
     intellectual property and rights in connection therewith shall be the sole
     property of and remain with Licensor or its licensors, as applicable.
     Licensor Proprietary Information includes, but is not limited to, Licensor
     Software and related documentation and any modifications thereto developed
     in whole or in part by Professional Services. Except for the license use
     rights otherwise expressly provided in this Agreement, no right, title or
     interest in Licensor Software is granted hereunder.

     Independent Contractors. Licensor is an independent contractor and is
     solely responsible for all taxes, withholdings, and other similar statutory
     obligations including, but not limited to Worker's Compensation Insurance.
     Nothing herein shall form or be construed to form a joint venture or
     partnership.

     Performance Standards. Licensor's performance of Professional Services
     under this Agreement will be conducted with standards of practice common in
     the industry for such services. Licensor will comply with all applicable
     laws and Compaq safety rules in the course of performing Professional
     Services.

     Consent to Subcontract. Compaq hereby consents for Licensor to subcontract
     Professional Services to persons or companies qualified and certified by
     Licensor to provide services on Licensor's behalf

16. YEAR 2000 WARRANTY

     Licensor warrants, at no additional cost to Compaq, the following under
     this Agreement:

     That the Software licensed hereunder will accurately process, calculate,
     compare and sequence date and time data from, into and between the
     twentieth and twenty-first centuries, including leap year calculations,
     when used in accordance with Licensor supplied documentation and provided
     that all hardware, software and firmware used in combination with such
     Software properly exchange accurate date data with the Software. As used
     herein, the term accurately shall mean in accordance with industry standard
     conventions with respect to the environment in which the Software is
     operating.

     That any licensing keys contained in the Software will not expire or cause
     the Software to perform at less than full function due to the Software not
     performing as set out herein; and

     That the duration of this warranty shall be as set out in this Agreement or
     as otherwise provided in this Section.

     The remedies available to Compaq hereunder for any such Software which in
     Licnesor's opinion does not perform as set out herein, shall include, at
     Licensor's option, either repair or replacement, or a refund of any and all
     license, services and maintenance fees paid or still owed

                                       11
<PAGE>

     by Compaq. Licensor agrees to repair, replace or refund, per Compaq's
     request, within [*] days of such request.

     Should any term or condition of this Section conflict with any other term
     or condition contained in this Agreement, the term or condition contained
     in this Section shall control. This warranty shall not be construed to
     limit any rights or remedies that Compaq may otherwise have under this
     Agreement with respect to defects other than Year 2000 performance.

17. EXPORT ADMINISTRATION

     Compaq agrees to comply fully with all-relevant export laws and regulations
     of the United States Department of Commerce ("Export Laws") to assure that
     neither the Software nor any direct product thereof are (i) exported,
     directly or indirectly, in violation of Export Laws; or (ii) are intended
     to be used for any purposes prohibited by the Export Laws. Licensor agrees
     to provide sufficient technical information for application for export
     license to the Department of Commerce in order for Compaq to obtain an
     export license to countries authorized by the Export Laws and/or assign any
     existing export license Licensor may have for Compaq's use in exporting
     Software procured hereunder for use in such countries permitted by Export
     Laws.

18. MISCELLANEOUS PROVISIONS

     a. Unless otherwise stated, all notices required under this Agreement shall
     be in writing and shall be considered given upon personal delivery of the
     written notice or within forty-eight (48) hours after deposit in the U.S.
     Mail, certified or registered, and appropriately addressed. However, no
     action adverse to the other party may be taken unless the party taking
     action ascertains by any reasonable method that notice has been received.

     b. This Agreement is made under and shall be construed in accordance with
     the laws of the State of Texas.

     c. The captions of Sections of this Agreement are for reference only and
     are not to be construed in any way as terms.

     d. No party may assign or transfer any of the rights or responsibilities
     set forth herein without the express written consent of the other parties
     (which shall not be unreasonably withheld) provided, however, that Licensor
     may assign this Agreement, and/or any of its rights and/or obligations
     hereunder upon written notice to Compaq, to a successor of all, or
     substantially all, of its business or assets without Compaq's consent. Any
     other purported attempt to do so shall be void.

     e. Neither party's failure to exercise any of its rights hereunder shall
     constitute or be deemed a waiver or forfeiture of any such rights.

     f. Each Appendix and Exhibit referred to in this Agreement is incorporated
     in full in this Agreement wherever reference to it is made.

     g. This document represents the entire Agreement between the parties as to
     the matters set forth and integrates all prior discussions or
     understandings between them.

     h. This Agreement may only be modified by a writing signed by an authorized
     representative of both Licensor and Compaq.

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       12
<PAGE>

     i. This Agreement shall be binding on, and inure to the benefit of, the
     parties hereto and their respective heirs, legal representatives,
     successors and assigns.

     j. If suit is brought to enforce or interpret any part of this Agreement,
     the prevailing party shall be entitled to recover as an element of its
     costs of suit, and not as damages, reasonable attorneys' fees to be fixed
     by the court. The "prevailing party" shall be the party who is entitled to
     recover its costs of suit, whether or not the suit proceeds to final
     judgment. A party not entitled to recover its costs shall not recover
     attorneys' fees. No sum for attorneys' fees shall be counted in calculating
     the amount of a judgment for purposes of determining whether a party is
     entitled to recover its costs or attorneys' fees.

     k. Any invalidity, in whole or in part, of any provision of this Agreement
     shall not affect the validity of any other of its provisions.

     1. The parties do not intend that any agency or partnership relationship be
     created between them by this Agreement.

     m. The terms and conditions of this Agreement replace, supersede, and shall
     take precedence over the terms and conditions of any previous or existing
     Software License Agreement between the parties, or shrinkwrap agreement,
     provided for the software acquired for the purposes hereunder.

APPROVED AND AGREED TO:

MOTIVE COMMUNICATIONS, INC.                 COMPAQ COMPUTER CORPORATION

/S/ CHRISTOPHER A. BURCH                    /S/ MIKE LARSON
----------------------------                --------------------------
SIGNATURE                                   SIGNATURE

CHRISTOPHER A. BURCH                        MIKE LARSON
----------------------------                --------------------------
TYPED OR PRINTED NAME                       TYPED OR PRINTED NAME

MANAGER OF CONTRACT SERVICES                GM & SR. VP CONSUMER
----------------------------                --------------------------
TITLE                                       TITLE

APRIL 29, 1999                              APRIL 30, 1999
----------------------------                --------------------------
DATE                                        DATE

                                       13
<PAGE>

                                   EXHIBIT A

This Exhibit A ("Schedule") documents the product licenses and services being
purchased by Compaq under the terms and conditions of the Software License
Agreement ("Agreement") dated April 30, 1999, between Motive Communications,
Inc., a Delaware corporation with an office at 9211 Waterford Centre Blvd, Suite
100, Austin, TX 78759 and Compaq Computer Corporation located at 20555 S.H.249,
Houston, TX 77070.

1. General Terms:

 .  This Schedule is valid if executed by [*].

 .  All payment terms are net [*] days.

 .  Pricing and terms valid for the [*] Product line only. For purpose of this
   Schedule, the [*] product line shall mean personal computers sold, marketed,
   and supported by the Compaq [*] Division regardless of the actual Compaq
   brand name.

 .  Terms and Conditions shall be those of the Compaq / Motive Software License
   Agreement.

2. Base Investment:

The base investment provides the core software and professional services
required to support this initial deployment.

SOFTWARE:

<TABLE>
<CAPTION>
Qty        Item                   Description                                        Price
--------------------------------------------------------------------------------------------
<S>       <C>                     <C>                                                <C>
[*]       MDEUT-EHUB-002         Motive E-Hub(includes E-Mail Server Component)       [*]
[*]       MOT-MASSENGE           Motive Active Self-Service Engine
[*]       MDUET-INT-002          Motive Integration Server for Vantive
[*]       MDUET-ALSVR-002        ActiveLink Server Component
[*]       MDUET-DESK5-002        Support Desktop 5 Pack (5 per Desktop License)
--------------------------------------------------------------------------------------------
                                SUB-TOTAL FOR INITIAL
                                SOFTWARE INVESTMENT:     [*]
--------------------------------------------------------------------------------------------
</TABLE>

MAINTENANCE AND SUPPORT:

The [*] Maintenance fee for the Term (defined below) of this Schedule is [*] per
year.

<TABLE>
<CAPTION>
PROFESSIONAL SERVICES:

Qty              ITEM              DESCRIPTION                        PRICE
-------------------------------------------------------------------------------------
<S>             <C>              <C>                                  <C>
[*]             SVC-UPRUN        Motive Up and Running Services       [*]

                                      [*] Motive Duet
[*]             SVC-INT          Motive Integration Services          [*]

                                      [*] Motive Duet
                                 with Vantive 7.0[*] Motive Duet[*] Vantive System[*]
--------------------------------------------------------------------------------
                                SUB-TOTAL FOR INITIAL   [*]
                                PROFESSIONAL SERVICES   [*]
--------------------------------------------------------------------------------
</TABLE>

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       14
<PAGE>

ActiveLink:

<TABLE>
<CAPTION>
QTY      ITEM                           DESCRIPTION                                                        PRICE
--------------------------------------------------------------------------------------------------------------------
<S>      <C>                             <C>                                                               <C>
[*]       MOT-ACTLINK-PREM-PARTNERS      Motive ActiveLink Premium active content annual subscriptions     [*] *

                  [*] fee includes up to [*] person days of consulting services
                  (to be fully utilized by [*] or days [*]) to assist in the [*]
                  Active Content and the integration of [*] management files
                  into Active Content
--------------------------------------------------------------------------------------------------------------------

</TABLE>

*  The [*] year of Motive ActiveLink Premium Partners Subscriptions Service will
   be provided for [*]. This subscription is [*] on Compaq providing the
   following during the [*] year period:

 .  Contributes its Active Content to Motive for inclusion in the ActiveLink
   Service for redistribution at [*]. The quantity and quality of the Active
   Content must be at a sufficient level to qualify.

 .  Agrees to actively work with Motive as an active partner in the [*] of the
   ActiveLink Service. Licensee also agrees to the use of Licensee's name and
   logo in marketing Motive ActiveLink. Specifically, ActiveLink will identify
   Licensee as a [*] of Active Content. All such promotional usage shall be
   coordinated with Licensee but in no event will Licensee unreasonably refuse a
   coordinated use as provided under this clause.

 .  Renews Maintenance & Support coverage outlined in this Schedule.

TOTAL INITIAL INVESTMENT SUMMARY:

Software                                       [*]
---------------------------------------------------------
Professional Services                          [*]
---------------------------------------------------------
Maintenance & Support                          [*]
---------------------------------------------------------
ActiveLink Subscription                        [*]
---------------------------------------------------------
TOTAL INITIAL INVESTMENT                       [*]
(Total amount to be invoiced upon
execution of this Agreement)
---------------------------------------------------------

3. Motive Self-Service Engine Pricing and Licensing Model:

A. Motive Self-Service System based license model:

    In this special licensing model, a "Motive Self-Service System License" is
    an individual Compaq [*] system on which the Motive Assistant has been
    installed or which has access to [*] Motive Active Self-Service Engine or
    Motive E-Hub Server. This means for each licensed Compaq [*] computer,
    Compaq may install a Motive Assistant (client software) on the system and
    deploy [*] of the Motive Active Self Service Engines (server software)
    required to support the licensed systems plus the quantity of Motive E-Hub
    Server, E-Mail Server, ActiveLink Server, and Integration Server for Vantive
    licenses and Support Desktops licenses identified in the Infrastructure
    Product Table based on the [*] number of Motive Self-Service System License
    purchased. During the term of this licensing model and products use
    thereafter, Compaq will [*] the products licensed hereunder [*] for
    supporting Motive Self-Service System Licenses on Compaq [*] computers.

    The term of this licensing model is valid from [*] to [*] ("Term"). If
    mutually agreed to, Compaq and Motive may extend this licensing model for
    additional licenses.

*  Certain confidential information on this page has been omitted and filed
   separately with the Securities and Exchange Commission.

                                       15
<PAGE>

B. Motive Self Service System License Pricing Terms

     [*] the Motive Self Service System License [*]

     During the Term of this Schedule, Compaq agrees to pay Motive [*] excluding
     taxes [*] for [*] Self Service System License. Each [*] computer sold and
     shipped, net of returns which has access to Compaq's Motive Self Service
     Server or Motive E-Hub Server is required to have a Self Service System
     License. These products [*] be used to support licensed Motive Self Service
     System Licenses on Compaq [*] computer systems.

C. Payment Schedule:

     Compaq shall provide Motive a [*] days after the end of each [*] (beginning
     with the [*] on [*]) reporting the [*] Motive Self Service System Licenses
     licensed and pay Motive a license fee equal to the number of Motive Self
     Service System Licenses licensed during that [*] times the [*] license fee.

     On [*], Compaq shall provide Motive a final installation report for this
     Schedule and pay Motive for the number of Motive Self Service System
     Licenses in [*] for which Compaq has previously paid.

D. End of Licensing Term:

     (1) At the end of this licensing term [*] Compaq shall retain the right to
     use:

     .  all Motive Self Service System Licenses purchased and all Motive Active
        Self Service Engine Licenses [*] as of [*],

     .  the quantity of Motive E-Hub Server, E-Mail Server, ActiveLink Server,
        and Integration Server for Vantive licenses identified in the
        Infrastructure Product Table based on the [*] number of Motive Self
        Service System License purchased. After [*] Motive Self Service System
        licenses, Motive Active Self Service Engine licenses, Motive E-Hub
        Server licenses, E-Mail Server licenses, ActiveLink Server licenses, or
        Integration Server for Vantive licenses may [*] under this licensing
        model.

     (2) On [*], Compaq shall retain the right to use [*] of Motive Support
         Desktop licenses [*] by that date and will report such quantity to
         Motive.

     All products deployed under this Schedule will [*] to support licensed
     Motive Self Service System Licenses on Compaq [*] computer systems.

E. Infrastructure Product Table:

[*] NUMBER                      Infrastructure Product Licenses-Total
OF MOTIVE SELF
SERVICE SYSTEM
LICENSES PURCHASED

[*]................................  [*] Motive E-Hub Server,
                                     [*] E-Mail Server,
                                     [*] ActiveLink Server,
                                     [*] Integration Server for Vantive, and
                                     [*] Support Desktops

[*]................................  [*] Motive E-Hub Server,
                                     [*] E-Mail Server,
                                     [*] ActiveLink Server,
                                     [*] Integration Server for Vantive, and
                                     [*] Support Desktops

[*]................................  [*] Motive E-Hub Server,
                                     [*] E-Mail Server,
                                     [*] ActiveLink Server,
                                     [*] Integration Server for Vantive, and
                                     [*] Support Desktops

[*]................................  [*] Motive E-Hub Server,
                                     [*] E-Mail Server,
                                     [*] ActiveLink Server,
                                     [*] Integration Server for Vantive, and
                                     [*] Support Desktops

[*]................................  [*] Motive E-Hub Server,
                                     [*] E-Mail Server,
                                     [*] ActiveLink Server,
                                     [*] Integration Server for Vantive, and
                                     [*] Support Desktops

4. Maintenance and Support

Motive standard [*] Maintenance and Support Terms and Conditions shall apply as
are detailed in this Agreement. Compaq will use [*] points of contacts to
request and receive maintenance and support.

5. Reference Account and Press Release:

In consideration of the [*] and terms provided to Compaq under this Schedule,
Compaq agrees to the release of an individual press announcement that Compaq has
licensed Motive technology to deliver internet based technical support for
Compaq's [*] products. Additionally, a Compaq spokesperson

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       16
<PAGE>

will speak to news reporters and industry analysts in conjunction with said
release. Such press release will be coordinated with Compaq and shall be subject
to its prior approval that shall not be unreasonably withheld. However, in any
event the timing of any such press release specifically announcing the
incorporation of Motive's products onto Compaq's [*] products shall not
occur until after the related [*] products are announced by Compaq or by
[*] which ever occurs first. Motive may list Compaq as a Motive customer prior
to the related [*] products are announced by Compaq in sales presentations
subject to the provisions of Section 9. f. of this Agreement.

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       17
<PAGE>

                           SOFTWARE LICENSE AGREEMENT

                                  AMENDMENT #1

                                    BETWEEN

                          COMPAQ COMPUTER CORPORATION

                                      AND

                           MOTIVE COMMUNICATIONS, INC.

This Amendment (the "Amendment") is entered into by and between Compaq Computer
Corporation ("COMPAQ") and Motive Communications, Inc. ("Motive").

Whereas, COMPAQ and Motive entered into said Software License Agreement dated
April 30, 1999 and;

Whereas, COMPAQ and Motive wish to amend the terms of the Agreement pursuant to
the terms of this Amendment;

NOW, THEREFORE, in consideration of the premises and mutual convenants contained
herein, as well as for other good and valuable consideration, the receipt and
sufficiency of which is hereby acknowledged, COMPAQ and Motive agree to amend
the Agreement as follows:

1.  The Agreement in it's entirety is hereby amended as follows:

    All references to "Appendix A" shall be modified to read "Exhibit A and
    Exhibit B as applicable".

2.  Add Exhibit B, "COMPAQ Computer Commercial and Consumer Systems Pricing
    Terms" to incorporate Pricing and Terms valid for all Compaq products sold
    globally excluding Compaq Consumer products sold in North America which are
    covered in the pricing terms of Exhibit A to the Agreement.

Except as expressly modified herein, or pursuant to the terms of an earlier
executed written amendment between COMPAQ and Motive, all of the terms of the
agreement shall remain in full force and effect.

IN WITNESS WHEREOF, the parties signing below warrant that they are duly
authorized to sign for, and on behalf of, the respective parties.

MOTIVE COMMUNICATIONS, INC.          COMPAQ COMPUTER CORPORATION

/s/ Scott Harmon                     /s/ Janice Kreidermacher
----------------------------         ------------------------
Signature                            Signature

       Scott Harmon                     Janice Kreidermacher
----------------------------         ------------------------
Typed or Printed Name                Typed or Printed Name

       President & CEO                  Global Contracts
----------------------------         ------------------------
Title                                Title
       December 9, 1999                 December 9, 1999
----------------------------         ------------------------
Date                                 Date

                                       18
<PAGE>

                                   EXHIBIT  B

                COMPAQ COMPUTER COMMERCIAL AND CONSUMER SYSTEMS

                                 PRICING TERMS

     This Exhibit B ("Exhibit") documents the product licenses and services
being purchased by Compaq under the terms and conditions of the Software License
Agreement ("Agreement") dated April 30, 1999, between Motive Communications,
Inc., ("Motive") a Delaware corporation with an office at 9211 Waterford Centre
Blvd,  Suite 100, Austin, TX 78759 and Compaq Computer Corporation ("Compaq")
located at 20555 S.H.249, Houston, TX  77070.

1.   General Terms:

 .  All payment terms are net [*] days.

 .  Pricing and terms are valid for all Compaq products sold globally excluding
   Compaq [*] products sold in [*] which are covered in the pricing terms of
   Exhibit A to the Agreement.

 .  This Exhibit B does not impact or restrict Compaq's use and deployment rights
   for the [*] Product line as authorized in Exhibit A to the Agreement.

 .  Terms and Conditions shall be those of the Compaq / Motive  Software License
   Agreement.

2.   [*] USAGE MODEL:

The Motive Duet "Infrastructure Software" (consisting of Motive Duet Server,
Motive Solo Server, and Motive Integration Server licenses), Motive Solo Self
Service Licenses, and Motive Support Desktop Licenses shall be provided and
licensed on an [*]. Compaq will use the Motive Software for providing basic
service and standard warranty support for Compaq systems only.  Software
provided under this Exhibit shall not be used to support Compaq's [*] line or
any other product sold by Compaq's [*].

3. [*] USAGE TERM AND FEE:

The term of this Exhibit ("Term") is the [*] year period beginning [*] and
ending [*].  Pricing is based on a minimum [*] commitment.

<TABLE>
<CAPTION>
<S>                                                                   <C>
                      [*] Usage Fee Description                        [*]  Usage Fee
---------------------------------------------------------------------------------------
Includes:                                                                    [*]
 .  [*] and use of Motive Duet Server, Motive Solo Server, Motive
   Support Desktop, and Motive Integration Server to support Compaq
   systems.
 .  Support of up to [*] Compaq Support Desktops
 .  Motive Solo Self Service Usage for all Compaq systems.
 .  Basic [*] Maintenance & Support Services based on POC model
   within the US.
---------------------------------------------------------------------------------------
</TABLE>

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       19
<PAGE>

4.    PAYMENT SCHEDULE:

Year 1: [*] through [*]

     Payment Due Date   Payment Amount
     ----------------   --------------
     [*]                [*]

Year 2: [*] through [*]

     Payment Due Date   Payment Amount
     ----------------   --------------
     [*]                [*]

Year 3: [*] through [*]

     Payment Due Date   Payment Amount
     ----------------   --------------
     [*]                [*]

5.    Professional Services and Fees:

For an additional [*], Motive will provide [*] days of Professional Services.
All fees [*] domestic travel and living.  One day is defined as one person for
an eight-hour day.  Services will be invoiced on a [*] basis as Services are
actually rendered.

6.    MAINTENANCE AND SUPPORT

For Compaq's continued payment of the [*] during the Term, Motive will provide
it's [*] Maintenance and Support for [*].  The Maintenance and Support Terms and
Conditions of the Agreement shall apply. [*].

7.  CONTINUED USAGE SUPPORT:

If, at the end of the Term, Compaq chooses not to [*] Model, [*].  This
extension option will be available for a period of [*] after the Term.  If this
option is selected, [*].

8.  REFERENCE ACCOUNT AND PRESS RELEASE:

In consideration of the favorable pricing and terms provided to Compaq under
this Exhibit, [*]. Additionally, a Compaq spokesperson will speak to news
reporters and industry analysts in conjunction with said release.  Such press
release will be coordinated with Compaq and shall be subject to its prior
approval that shall not be unreasonably withheld.

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       20
<PAGE>

9.  OTHER TERMS AND CONDITIONS:

a)  [*] is restricted to all Compaq products sold globally by Compaq [*]
    computer systems sold by Compaq's [*].

b)  In consideration of these Fees, [*] Active Content [*].

c)  Upon expiration of the Term or the continued [*] outlined in Section 7,
    Compaq's rights [*] the Motive Software provided under this Exhibit [*].

d)  [*].

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       21<PAGE>

                                                                   EXHIBIT 10.11

Confidential treatment has been requested for portions of this exhibit.  The
copy filed herewith omits the information subject to the confidentiality
request.  Omissions are designated as [*].  A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

                                                     Agreement Number: SWM990003

                             LICENSE AGREEMENT FOR

                                 OEM CUSTOMERS

     This License Agreement for Original Equipment Manufacturers ("Agreement")
dated September 13, 1999  (the "Effective Date") is between Motive
Communications, Inc., a Delaware corporation with an office at 9211 Waterford
Centre Blvd., Suite 100, Austin, TX 78758 ("Motive") and GATEWAY COMPANIES,
INC., with an office at 610 GATEWAY DRIVE, NORTH SIOUX CITY, SD 57049 (the
"Licensee").

                                    RECITALS

This Agreement establishes the basis under which Licensee may use Motive
software programs to provide technical support to Licensee's customers.

1.  DEFINITIONS

1.1  "Content" means static, non-automated text or binary files used to create
Support Component.

1.2  "Customer(s)" shall mean any individual end user of Licensee Product to
whom Licensee provides technical support for said Licensee Product.

1.3  "Licensee" is the entity  identified above and/or in a Transaction Document
(defined herein) and is the party purchasing the license right to use the
Software Programs and/or Motive services in accordance with the terms and
conditions of this Agreement.

1.4  "Licensee Product" includes computers, servers, hardware, software, or
other components sold or licensed by Licensee.

1.5  "Motive Support Component" or "Support Component" refers to Content
(defined herein) which has been automated to produce an executable program which
is designed to diagnose and repair technical problems being experienced by an
end user.

1.6  "Software Program(s)" means one or more Motive generally released
proprietary computer software programs, in object code format, and their related
materials which include updates, modifications, new releases, version releases,
Support Component, user manuals, documentation, and software release notes for
programs.  The specific products licensed hereunder are those product(s)
specified in a Transaction Document and delivered to Licensee from Motive.

1.7  "Specifications" are the published user documentation, technical manuals
and release notes provided by Motive to Licensee.

1.8  "Transaction Document" is a written mutually agreed upon document
identifying the Software Programs and  Motive services.   Upon execution by an
authorized representation of each party, each Transaction Document shall become
an attachment to this Agreement.  A Transaction Document may come in the form of
a Licensee purchase order, or other similar documentation intended to achieve
the same purpose which has been accepted by Motive, either formally in writing
by Motive or by delivery to Licensee of Software Programs.  For Professional
Services, a Transaction Document may come in the form of a mutually executed
statement of work.
<PAGE>

2.  GRANT OF LIMITED LICENSE

2.1  Subject to all the terms of this Agreement, Motive grants Licensee a
perpetual, non-transferable, nonexclusive, worldwide, right to use, execute and
perform the Software Programs designated on a Transaction Document in providing
technical support to Customers. Licensee may install and use Software Programs
on computers owned or operated by or on behalf of Licensee up to the maximum
number of licenses of each Software Program or number of users defined in
Licensee's Transaction Document. A user is an individual having access to and
use of the licensed Software Program. Licensee may also make a reasonable number
of copies of the Software Program in machine-readable form solely for archive or
backup purposes in accordance with Licensee's standard archive or backup
policies and procedures. Use of Software Program greater than either the
quantity of licenses paid for or the number of users paid for is prohibited and
any such use will be subject to additional license fee(s).

2.2 Licensee shall have the right to reproduce, or have reproduced for it,
sublicense and distribute to its Customers the Software Program (currently
called "Motive Support Tuner" that runs on an end user machine and provides a
unified face of support and local diagnostic capabilities. Licensee further
agrees that such access to the Motive Support Tuner (or any replacement or
renamed program) will be for the purpose of providing technical support to
Customers through the use of licensed server and support desktop Software
Programs. Licensee agrees that the distribution of the Motive Support Tuner to
its Customers shall be done under an agreement that contains substantially the
same protections contained in this Agreement as set forth in Licensee's standard
end user license agreement attached hereto and incorporated herein by reference.
Licensee shall be [*] for any [*] or [*] to their Customer(s) that are [*] and
[*] those contained herein. Licensee may distribute the Motive Support Tuner
through [*] or [*] to its Customers.

2.3 Except for the Motive Support Tuner, the Software Programs may only be used
by i) employees of Licensee, or ii) [*] of Licensee who are under a written
agreement with Licensee and who are [*]of Licensee. Such use by [*] shall be
limited to the [*] of such [*].

2.4 Technical Support Delivery to a Customer. Licensee shall have the right to
use the Software Program(s) to deliver technical support to its Customers in an
Assisted-Service Mode and a Self-Service Mode.

a)  "Assisted-Service Mode" occurs when a Customer is attempting to diagnose and
    possibly repair technical problems with the assistance of Licensee's support
    analyst/personnel through the use of the Software Program(s).

b)  "Self-Service Mode" occurs when a Customer is attempting to diagnose and
    possibly repair technical problems without the assistance of Licensee's
    support analyst/personnel. Self-Service Mode is monitored through the use of
    Self-Service Licenses in the Transaction Document. "Self-Service License" is
    the individual right of a Customer to receive technical support in Self-
    Service Mode for a particular Licensee Product which has a Self-Service
    License assigned to it. A Self-Service License must be assigned to each unit
    of Licensee Product delivered to Customers that Licensee wishes to offer
    technical support in Self-Service Mode. Self-Service Licenses cannot be
    transferred from one Licensee Product to another.

2.5  Licensee may [*] of the Software Programs within the scope and guidelines
described in the Specifications.  Licensee will [*] the [*] on the [*] of each
[*].  No other modifications to the Software Programs will be made without
Motive's prior written consent.

2.6  No other rights are granted to Licensee except as expressly set forth
herein.

2.7  The license extends to and is for the benefit of Licensee and its
Affiliates.

3.  RESTRICTIONS

3.1  Licensee will maintain the copyright notice and any other notices that
appear on any Software Program, copies thereof, media, or documentation.
Licensee will not, nor allow any third party to reverse engineer or attempt to
discover any source code or underlying ideas or algorithms of any Software
Program. Except as authorized in section entitled "Grant of Limited License,"
Licensee will not, nor allow any third party to modify, lease, lend, use for
timesharing or service bureau purposes or otherwise use or allow others to use a
Software Program for the benefit of any third party.  Licensee agrees to [*]
Motive for [*] by Motive as a result of [*] and [*] of the Software Programs by
Licensee's [*] to whom Licensee [*].

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       2
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3.2      Title. This Agreement grants Licensee [*] or [*] in the Software
Programs.  All Software Programs furnished by Motive, and all copies thereof
made by Licensee and compilations, derivative products, programmatic extension,
and all patches, revisions, and updates, made by [*], thereto are and shall
remain the property [*] or [*], as applicable, except that Licensee shall [*]
its [*], even if such [*] is [*] by Motive.  All the limitations and
restrictions on Software Programs in this Agreement also apply to [*].

4.      PAYMENT TERMS

4.1      Motive will invoice Licensee for the Software Program at the time set
forth in the Transaction Document.  License fee and service fee payments are due
net [*] days from receipt of an [*] by Licensee unless other terms are mutually
agreed to in a Transaction Document.  Subsequent charges will be invoiced
separately. Motive shall notify Licensee of such maintenance and subscription
fees not less than [*] days prior to the expiration of each maintenance period
or subscription, provided that Motive's sole remedy for nonpayment shall be
termination of maintenance and subscription. maintenance and subscription
services are payable, annually [*] on a [*] basis.  Licensee [*] to pay all [*]
shall [*] the expiration or termination of this Agreement.

4.2      In order to [*] by Licensee with regard to the SA License [*] in
accordance with the [*] for pursuant to a Transaction Document, and for no other
purpose, Motive [*] (i) an [*] to be made of the [*] Gateway [*]. Any [*] shall
be [*] during regular business hours at [*], with [*] days prior written notice
and shall be [*] so as not to [*] with Licensee's normal [*]. Any [*] shall be
[*] by an [*] public [*] selected by Motive ([*] than on a [*]) and [*] by
Licensee, such [*] not to be [*]. Motive will be [*] to [*] the [*] written [*]
from the [*]. Copies of all [*] and [*] of the selected [*] will remain [*] and
be [*] to Licensee within [*] days after the [*] is[*]. Licensee agrees to
provide the selected [*] to the [*] Licensee[*]. Prompt [*] shall be made to [*]
for any [*] or [*] by such [*]. Any such [*] shall be [*] for by Motive [*] are
[*] that [*] to [*]. If such [*] are[*] associated with the [*]. In no event
shall [*] made more [*] than [*].

4.3      Taxes; Shipping. [*] will pay all amounts due under this Agreement in
U.S. currency. [*] Licensee [*] Motive a valid resale or exemption certificate
from the applicable taxing authority, [*] shall pay or promptly reimburse [*]
for all federal, state, local or other taxes (exclusive of taxes on [*] income)
applicable to the purchase or use of the Software Program(s) or services
provided under this Agreement.  If any withholding or similar tax must be paid
under the laws of any country outside of the U.S. based on the payments to
Motive specified in this Agreement, then [*] will pay all such taxes and the
amounts payable. Delivery is [*] facility.  However, if the Software Program or
Documentation is lost or damaged during shipment, [*].  [*] shall pay for all
shipping and insurance charges for shipments to locations within the United
States. [*] shall be responsible for the payment of all international freight,
customs, duties, international freight forwarding and related charges applicable
to the delivery of the Software Program to Licensee.

5.      MAINTENANCE AND  SUPPORT

5.1     During the period for which Licensee has subscribed to and paid for
[*] maintenance and support for the Software Program(s), Motive will provide
the following maintenance in support of the current version of Software Program
(Motive will also support the [*] of the Software Program [*]. In the event
Licensee acquires additional licenses beyond its initial acquisition,
maintenance fees for such licenses shall be [*] to be co-terminus with
Licensee's existing maintenance period.

5.2      Motive's Standard Maintenance and Support Plan shall include (i)
Software Program Updates - To supply improvements, extensions, new releases,
version releases, and other changes to the Software Program which [*], at its
discretion, deems to be logical improvements or extensions; (ii) Code
Corrections - To supply code corrections to correct material deviations of
unmodified Software Program from the Specifications; (iii) unlimited support
requests through [*] Licensee designated individuals per site using the Motive
support system technology; iv) Classic Hotline Support - To provide support
service via telephone, FAX and E-Mail, unlimited requests for mission critical
production related situations and [*] for all non-critical classic support
requests; (v) Fixes - to supply workarounds for problems where known, answer
questions and provide patches where they exist; and (vi) access to the basic
ActiveLink Subscription Service. Motive shall provide the level of support set
forth in the Transaction Document Motive shall have the right to offer
maintenance for [*], in which event the maintenance fee shall be [*]
accordingly. Licensee may [*] support for any then-currently supported Software
Programs by [*] would have [*]. Subsequent term maintenance fees shall be
mutually agreed to in a Transaction Document.

5.3      Motive shall respond to calls for assistance as noted below.  Licensee
shall contact Motive through the help desk or any other such reasonable means.

          Severity Level:  Reports on errors in the Software Programs are
          classified in the following categories:

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       3
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          Severity 1:  The outage terminates the operations of any installation
          and any workstations comprised therein or the outage corrupts any
          database used in conjunction with the Software Programs or major
          function of normal operation and use of the Software Program has
          become unusable and there is no work-around available.

          Severity 2:  A major function in normal operation and use of the
          Software Program has become unstable and there is an awkward work-
          around or any other function has become unworkable and there is no
          known work-around.

          Severity 3:  A major function of the Software Program has become
          unworkable and there is an effective workaround.

          Severity 4:  No functional impact to the Software Program.

          Planned Response Times:

          Severity Level  Response Time    Time to Start  Target to Fix Time
          --------------  -------------    -------------  ------------------
                [*]             [*]             [*]              [*]

5.4  If on-site assistance is required and the problem is the failure of the
Software Program to materially perform to Specifications, no charge will be
made.  If the problem is due to other causes, mutually agreed upon rates for
such services will be applicable and payable by Licensee.

5.5  Cancellation. Licensee may cancel its subscription in the maintenance and
support plan(s) effective as of the [*] or [*] by written notice to Motive
received [*] to the [*], or if there is an increase in [*] maintenance and
support charges over the [*] by giving Motive written notice of cancellation
within [*] of receipt of Motive's invoice or price quotation notice showing such
increase.

5.6  Scope of Coverage.  Motive's maintenance support policy requires that
(i) the same level of services shall apply to all licensed Software Programs per
site, (ii) Licensee shall bring or keep all licensed Software Programs it has
acquired at an installation under current contracted maintenance in order to
receive the maintenance update services defined in the maintenance program. The
automated reporting routines contained in the Software Program which identifies
and analyzes the use and performance of  the Software Program  including
problems and issues that arise in connection therewith will be used by Motive to
provide support services, and improve, enhance the performance of the Software
Programs offered by Motive.

5.7  Compatibility.  Motive will use [*] to cooperate with Licensee to ensure
that the Software Program is compatible with Licensee hardware and standard
operating systems and environments.  In furtherance of this cooperation, Motive
agrees to add Licensee as one of its [*].

5.8  Training.  Motive shall provide training as set forth in the Transaction
Document.

5.9  Exclusions. Motive shall have [*] to correct any error resulting from: (i)
Software Programs altered or damaged by Licensee; (ii) use of a Software Program
that is not supported under Section 5.1 above; or (iii) Software Program
problems [*] Licensee's [*] or [*], or use of Software Program other than as
specified in Motive's user manual.

6.0  PROFESSIONAL SERVICE

6.1  If ordered by Licensee on a Transaction Document, the following terms and
conditions shall apply to professional services supplied by Motive to Licensee.
Licensee may purchase assistance for integration and installation of the
Software Programs, customization, and consulting services from Motive in the
form of [*] or on a [*].

6.2  Scope of Professional Services. Professional Services will be
documented in a Transaction Document.  At the request of Licensee, Motive shall
provide all Professional Services in accordance with this Agreement and the
Transaction Document.  Motive is not authorized to provide [*] under this
Professional Service section.  Any Professional Services performed which
contemplate [*] shall be performed in accordance with a separately executed
agreement.

6.3  Fees and Expenses.  Fees for Professional Services are defined in a
Transaction Document.  Fees and charges are due [*] from receipt of an [*]
invoice by Licensee.  Invoices shall be published on a monthly basis for
services actually performed.

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       4
<PAGE>

Licensee shall [*] Motive for [*] for [*] and [*] in accordance with Licensee's
[*]. Motive shall submit documentation requested by Licensee concerning any [*]
for [*] of the [*] referred to herein.

6.4  Termination or delay of Professional Services. Professional Services may be
terminated by Licensee at any time for any reason, with or without cause, by
giving [*] prior written notice to Motive; termination shall be effective [*]
after Motive's receipt of such notice. If Licensee [*] the [*] of contracted
Professional Services, Licensee shall [*] Motive [*]. If Licensee terminates
Professional Services before the end of the Term of Professional Services
engagement as set forth in the Transaction Document, Licensee shall [*] Motive
for Professional Services completed prior to the effective termination date.

6.5  Motive Proprietary Information.  All Motive Proprietary Information and
all right, title and interest, including without limitation, all patents,
copyrights, and trade secret rights any where in the world, and all other
intellectual property and rights in connection therewith shall be the sole
property of and remain with Motive or its licensors, as applicable. Except for
the rights otherwise expressly provided in this Agreement, no right, title or
interest in Motive Software Programs is granted hereunder.

6.6  Licensee Proprietary Information.  Licensee retains all right, title
and interest in Licensee's Proprietary Information including, but not limited
to, patents, copyrights, trademarks, trade secrets and trade dress.  Nothing in
this Agreement shall be construed as granting any license rights to Licensee's
Proprietary Information.

6.7  Independent Contractors.  Motive is an independent contractor and is
solely responsible for all taxes, withholdings, and other similar statutory
obligations including, but not limited to Worker's Compensation Insurance.
Nothing herein shall form or be construed to form a joint venture or
partnership.  In addition to maintaining Worker's Compensation Insurance in
compliance with all statutory requirements, Motive shall secure and maintain at
its own expense, the following insurance with companies satisfactory and
acceptable to Licensee and shall furnish to Licensee certificates evidencing
such insurance and thereafter as required by Licensee.  Said certificates shall
contain a provision whereby the policy and/or policies shall not be canceled or
altered without at least [*] prior written notice to Licensee.

  (i) Comprehensive General Liability Insurance with a general aggregate of [*].

 (ii) Automobile Liability Insurance covering all owned and non-owned vehicles
      and equipment used by Licensor with a minimum combined single limit of
      [*].

(iii) Umbrella Liability Insurance coverage with a minimum combined single and
      aggregate limit of [*].

 (iv) Employee Dishonesty/Blanket Insurance with a combined single and aggregate
      limit of [*].

 (iv) Errors and Omissions Insurance. As of the Effective Date of this
      Agreement, [*] Errors and Omissions Insurance. [*]

 (vi) Product Liability Insurance with a combined single and aggregate limit of
      [*].

6.8  Performance Standards.  Motive represents, warrants and covenants that
the performance of Professional Services under this Agreement will be performed
in a timely, professional and workmanlike manner.  Motive will comply with all
applicable laws and Licensee safety rules in the course of performing
Professional Services.

6.9  Consent to Subcontract. Licensee hereby consents for Motive to subcontract
Professional Services to persons or companies qualified and certified by Motive
to provide services on Motive's behalf, as approved individually in writing by
Licensee. In any event, Motive shall be liable for the performance or non-
performance of its subcontractors and/or agents.

7.   ACTIVELINK SUBSCRIPTION SERVICE

7.1  Motive has established an Activelink Premium Subscription Service
("Activelink") which is an [*] subscription service that provides access to a
Motive web site that hosts automated software files designed to diagnose and/or
resolve technical support problems. The Activelink web site contains "Support
Component" files which are text files or fragments which have been activated by
Motive to produce an executable program which is designed to diagnose and
potentially repair technical problems being experienced by an end user. If
Licensee is then currently covered under a Motive maintenance plan, Motive will
provide access to an introductory basic Activelink service for no additional
charge. Access to Motive's Activelink Premium service is provided on an [*]
subscription basis.

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       5
<PAGE>

7.2  ActiveLink Service Use Rights. Upon receipt of a Transaction Document for
maintenance or Motive's ActiveLink Premium subscription service, Motive will
grant Licensee an individual, non-sublicensable, non-exclusive and non-
transferable right to download and use the Support Component to diagnose and/or
repair Customer's technical support problems. Except as expressly authorized by
Motive, Licensee will not use the Support Component for timesharing or service
bureau purposes or otherwise for the benefit of a third party (other than
Licensee's Customers) or remove any Support Component proprietary notices or
labels. Licensee will not provide its Customers or any other third party access
to the ActiveLink Website. Licensee acknowledges that Motive and its licensors
retain ownership of all Support Component including translations, compilations,
and derivative products, any portions or copies thereof, and all rights therein.
Licensee agrees only to use the Support Component diagnostic / repair routines
through and in conjunction with licensed Motive server and desktop Software
Programs. Motive will monitor usage statistics to verify performance of Support
Component.

7.3  Payment; Cancellation. Upon receipt of a Transaction Document for
ActiveLink Premium subscription, Motive will invoice Licensee for the [*]
ActiveLink Premium subscription fee set for in the Product Schedule. If Licensee
chooses not to renew its ActiveLink subscription or upon termination of this
Section for breach, Licensee will; (i) discontinue accessing the ActiveLink web
site, (ii) cease using any Support Component; and (iii) destroy any downloaded
Support Component and any derivative products made in connection with the
Support Component.

7.4  Support. During the period Licensee has authorized access to ActiveLink,
Motive's support shall consist of providing updates and modifications to the
ActiveLink web site by Motive. Motive shall assure that the connectivity
between Motive and Licensee will be [*] and [*] at least [*]. This [*]
connectivity rate shall not be applicable in the event of down time caused by
[*].

7.5  WARRANTY; LIMITATION OF LIABILITY.  EXCEPT AS SET FORTH IN THIS
AGREEMENT OR ANY TRANSACTION DOCUMENT, THE ACTIVELINK SERVICE IS PROVIDED "AS
IS" WITHOUT WARRANTY OF ANY KIND, AND MOTIVE DISCLAIMS ALL WARRANTIES, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  MOTIVE AND ITS LICENSORS,
WITH RESPECT TO ACTIVELINK WILL NOT BE LIABLE IN ANY EVENT FOR LOSS OR
INACCURACY OF DATA, OR LOSS OF PROFITS OR REVENUE.

7.6  Survivability. This Section will survive termination including, without
limitation, content ownership, warranty disclaimers and limitations of
liability.

8.   TERMINATION

8.1  Either party shall have the right to terminate this Agreement if a
material breach by the other party remains uncured for a period of more than 30
days after the other party 's receipt of written notice of such breach. Either
party shall have the right to terminate this Agreement if a material breach by
Licensee of [*] or a material breach by either party of [*], remains uncured for
a period of more than 10 business days after the breaching party's receipt of
written notice of such breach. Such termination caused by Motive's material
breach shall be effective following completion of the transition contemplated by
[*]. Termination is not an exclusive remedy and all other remedies will be
available whether or not termination occurs.

8.2  If either party (i) becomes insolvent: (ii) admits in writing its inability
to pay its debts as they mature; (iii) makes any assignment for the benefit of
creditors; (iv)  makes or suffers to be made any transfer to any person,
trustee, receiver, liquidator, or referee for the benefit of creditors; (v)
files a voluntary petition in bankruptcy or an application for receivership
filed against it and such petition or application is not resolved favorably by
the party within sixty (60) days; (vi) has a petition in bankruptcy or an
application for receivership filed against it by a third party and such petition
or application is not resolved favorably by the party within sixty (60) days;
(vii) files any petition in bankruptcy for any reorganization, arrangement,
compromise, readjustment, liquidation, or dissolution or similar relief for
itself; or (viii) becomes unable to pay its debts generally as they become due,
the other party shall have the immediate right to terminate this Agreement upon
delivery of written notice without any liability to the insolvent party and
without further notice to it.

8.3  In the event of a material breach by Motive, for a period of ninety (90)
days after termination under this Section 8, Motive shall provide reasonable [*]
and cooperation requested by Licensee. Such [*] shall primarily include, but not
be limited to, [*] Motive's Software Programs [*] shall not include any [*],
deployment of [*], or the [*] by Motive of any [*] related thereto. Motive shall
use commercially reasonable diligent efforts to accomplish [*] in a smooth and
orderly fashion with no impact on Customers and no degradation in Motive's
performance of all services provided hereunder.

8.4  Upon termination of this Agreement, and completion of [*] in the event of a
breach by Motive, each party shall promptly return to the other all information,
materials, and other properties received from the other in connection with this

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       6
<PAGE>

Agreement. With the other party's approval, in lieu of returning such
information and materials, each party shall have the right to destroy and
certify the destruction of such information and materials.

9.   CONFIDENTIALITY

     A.   For a period of five (5) years from the termination or expiration of
this Agreement, each party agrees that it will keep in confidence and prevent
the acquisition, disclosure, use or misappropriation by any person or persons
all types of and/or quantities of components, types of systems, new product
development, technical information, data, formulas, patterns, compilations,
Software Programs, programs, devices, methods, techniques, marketing plans,
business procedures, customer and supplier lists, agreements with any suppliers,
techniques or know-how, processes or other proprietary or confidential or
intellectual proprietary information (hereafter "Confidential Information")
which is received from the other under this Agreement; provided, however, that
neither party shall be liable for disclosure of any data if the same is
disclosed with the prior written approval of the other party.  Such prohibition
on disclosure shall not apply to disclosures by Licensee to its agents,
contractors or employees provided such disclosures are reasonably necessary to
Licensee's authorized use of the Software Programs and provided further that
Licensee shall take reasonable steps to ensure that the Software Programs are
not disclosed by its agents, contractors and employees in contravention of this
Agreement.  Each party agrees that if it breaches the non-disclosure agreement,
the owner of the Confidential Information shall suffer irreparable injury and be
entitled immediately to a temporary and permanent injunction.

     B.   The foregoing confidentiality obligation shall not apply to
information that the recipient can demonstrate by written evidence:

          (1) has been published in writing and has become part of the public
domain other than by the acts or omissions of the receiving party or any of its
employees or contractors;

          (2) has been lawfully furnished or made known to receiving party by a
third party (other than employees of the receiving party or any third party
acting directly or indirectly for or on behalf of the disclosing party), as a
matter of right and without restriction on the receiving party as to its
disclosure or use;

          (3) was in the possession of the receiving party on the Effective
Date, as a matter of right and without restriction on its use or disclosure, and
was not acquired by the receiving party or any of its employees directly or
indirectly from the disclosing party or any of its employees or agents;

          (4) was independently developed by the receiving party without access
to the Confidential Information of the disclosing party; or

          (5) was legally required to be disclosed pursuant to a court or
governmental order, provided the recipient gives the disclosing party reasonable
notice of the proposed disclosure and cooperates with the disclosing party in
seeking a protective order, and provided further, that such disclosure is
permitted only for the purposes of the legal proceeding and only to the extent
required by the order.

     C.   Each party:

          (1) agrees that all Confidential Information remains the property of
the disclosing party and will upon written request by the disclosing party,
promptly return all Confidential Information to the disclosing party;

          (2) shall disclose Confidential Information in writing when practical,
and when Confidential Information is disclosed orally, shall promptly confirm
such Confidential Information in writing;

          (3) agrees not to disclose Confidential Information given to it by the
other party to any person, real or legal, except as necessary for the other
party to perform its obligations under this Agreement;

          (4) shall require of employees and third parties having necessary
access to Confidential Information obligations of confidence and non-use
consistent with this non-disclosure agreement;

          (5) shall exercise the same degree of care to safeguard the
confidentiality of such Confidential Information as it would exercise in
protecting the confidentiality of similar property of its own (but in no event
less than is standard in the industry); and

                                       7
<PAGE>

          (6) agrees to use its diligent efforts to prevent inadvertent or
unauthorized disclosure, publication or dissemination of any Confidential
Information.

     D.  Each party shall notify the other of any actual or suspected
unauthorized use or disclosure of Confidential Information of infringement of
any proprietary rights of which such party has knowledge and will reasonably
cooperate with the other party in the investigation and prosecution of such
unauthorized use, disclosure or infringement.

     E.  This non-disclosure provision shall survive the termination or
expiration of the entire Agreement.

10.  INDEMNIFICATION

     A.   Motive agrees to indemnify, hold harmless and defend Licensee from and
against any and all damages, costs and expenses, including reasonable attorneys'
fees, including allocated costs for in-house legal services,  incurred in
connection with a claim or assertion related to Motive's performance or non-
performance hereunder,  including without limitation any:  (i) claim or
assertion that a Software Program or Professional Service infringes an
Intellectual Property Right of any third party, (ii) damage to any tangible
property, personal injury, or death, by whomever suffered, based on the
negligence or willful misconduct of Motive, or (iii) any actual or alleged
breach of Motive's representations or warranties  as set forth in Section 11 A.,
B. and C.

     B.   Licensee agrees to notify Motive promptly in the event of any claim
described above, and shall cooperate with and provide all reasonable assistance
to Motive (at Motive's expense) in the defense or settlement of such claim,
provided that Software Program may, at its own expense, retain separate
representation.

     C.   In the event that a final judgment is obtained against the use of any
Software Program by Licensee by reason of infringement of any Intellectual
Property Right, or, if in Motive's opinion the Software Program is likely to
become the subject of such a claim of infringement, Motive shall, at its
option [*]:

          (1) procure for Licensee the right to continue using the Software
Program; or

          (2) replace or modify the Software Program so that it no longer causes
any such infringement but is still capable of performing as warranted; or

          (3) after reasonable attempts to achieve (1) or (2) above, terminate
Licensee's rights to the infringing Software Program and return all fees paid to
Motive for the infringing Software Program.  Termination as contemplated herein
shall not relieve Motive of its obligations of indemnification as set forth
above.

     D.   Motive agrees to indemnify, hold harmless and defend Licensee for [*]
associated with any claim or assertion resulting or claimed to result, in whole
or in part, from any actual or alleged defect in the design of the Software
Programs.

     E.   The foregoing obligations of indemnification do not apply where the
Software Programs (i) are modified by Licensee after delivery without Motive's
authorization; or (ii) where Licensee continues the allegedly infringing
activity after being notified thereof or after being informed of and provided
modifications that would have avoided the alleged infringement and Licensee has
been given sufficient opportunity to install the non-infringing modification.

11.  WARRANTY

  Motive represents and warrants that:

     A.  It has full right and title in the Software Programs and trademarks
licensed hereunder, and has all necessary right and authority to grant the
licenses granted hereunder without the consent of any other person and without
conflicting with any other agreement to which Motive is a party or by which it
may be bound.

     B.  The Software Programs, the licenses granted hereunder, and the
performance by Motive of its obligations hereunder are and shall remain,
throughout the term of this Agreement and any renewal, in compliance with all
applicable laws, rules and regulations.

     C.  The Software Programs and trademarks licensed hereunder do not infringe
upon or otherwise violate any patent, copyright, trademark, trade secret, know-
how, moral rights or other intellectual property rights (individually or
collectively, an "Intellectual Property Right") of any third party.

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       8
<PAGE>

     D.  The golden master CD or DVD ROM, diskette or other media will be (a)
new, (b) free from defects and viruses out of the manufacturing process, and (c)
will function properly in accordance with the Specifications under ordinary use
for a period of [*].

     E.  For a period of [*] from the date of delivery, the Software Program, as
delivered to Licensee will conform with all performance capabilities,
Specifications, functions and other descriptions and standards set forth in the
Specifications provided to Licensee by Motive. In the event of non-conformance
of the Software Programs under this warranty, the period of time of non-
conformance will be added to the warranty period.  If any Software Program fails
to comply with the preceding sentence, Motive, at its option, will either: (1)
provide a correction at [*] to Licensee; (2) provide a replacement product that
has [*] and at a [*] than the [*] for the Software Program in the Transaction
Document; or (3) [*] Licensee for [*] hereunder for the Software Program.
However, if Licensee does not accept the suggested remedies contemplated by  (1)
or (2) above, Licensee may request a [*] Motive hereunder for the defective
Software Program.  Motive shall also [*] by Licensee in the [*] with other
Motive Software Programs distributed to Customers containing the defective
Software Program.

     F.  Motive represents and warrants that all Software Programs are
designed to be used prior to, during, and after the calendar year 2000A.D.  The
Software Programs will perform fully in accordance with the Specifications and
in accordance with Section 11.F. during each time period and without error
relating to date values or other date data including, without limitation, (i)
errors arising from, related to, or resulting from date data that represents or
references different centuries or more than one century, or (ii) errors arising
from, related to, or resulting from calculations, processing, sequencing, or
employing date data.  Without limiting the generality of the preceding
sentences, Motive represents and warrants that the Software Programs:  (x) are
capable of accurately, correctly, and consistently accepting, calculating,
comparing, sorting, and otherwise processing, returning, and displaying date
inputs and date values, regardless of when such date data are used, the format
or separators used to express such dates, and whether such dates are read from
the internal clock of the hardware, input by a user, or otherwise; (y) will
accurately, correctly, and consistently manage and manipulate data involving
dates, including formulas that involve dates in one century or dates in more
than one century; and (z) will not cause an abnormally-ending routine or process
within an application or generate incorrect values or invalid results involving
date data.

     H.  Motive represents and warrants that the Software Programs will
correctly determine leap years, being years during which an extra day is added
in February (February 29th). Motive acknowledges leap years are correctly
determined to occur in all years divisible by 400, and all other years evenly
divisible by 4 except those evenly divisible by 100.  For example, 1996 is a
leap year since it is divisible by 4; 1900 is not a leap year since it is
divisible by 100 but is not divisible by 400; 2000 is a leap year since it is
divisible by 400.

     I.  Motive represents and warrants that the Software Programs and any
software media furnished to Licensee pursuant to this Agreement have been tested
using computer virus detection software and that such tests indicated that such
Software Programs and/or the software media are free from computer viruses and
any undocumented and unauthorized methods for terminating or disrupting the
operation of, or gaining access to, the Software Programs or other code or
features which result in or cause, in whole or in part, directly, damage, loss
or disruption to all or any part of computer systems or other computing
resources. Motive shall not incorporate into the Software Programs any
termination logic or other means to electronically repossess the Software
Programs. For purposes hereof, termination logic shall include any computer code
that employs a user count, execution key, the internal clock of a computer to
test for the date and/or time, or any related techniques as a trigger to render
inoperable or otherwise disable the Software Programs or any related computer
system.

     J.  EXCEPT FOR THE WARRANTIES SET FORTH IN THIS SECTION 11, ALL SOFTWARE
PROGRAMS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND INCLUDING WITHOUT
LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
OR NONINFRINGEMENT.  FURTHER MOTIVE DOES NOT WARRANT RESULTS OF USE OR THAT THE
SOFTWARE PROGRAMS ARE ERROR FREE OR THAT THEIR USE WILL BE UNINTERRUPTED.

12.   LIMITATION OF LIABILITY

12.1  NEITHER PARTY SHALL BE LIABLE FOR SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

12.2  [*] SHALL NOT BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES
EXCEPT WHERE A MATERIAL BREACH OF [*] SET FORTH IN [*] OBLIGATIONS TO PERFORM
SERVICES UNDER THIS AGREEMENT CAUSED SUCH DAMAGES OR A [*] SET FORTH IN [*].

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       9
<PAGE>

12.3  [*] SHALL NOT BE LIABLE FOR SPECIAL, CONSEQUENTIAL, INCIDENTAL OR INDIRECT
DAMAGES AND [*] LIABILITY SHALL NOT EXCEED [*] WHERE A [*] OF THE [*] UNDER THIS
[*] ON [*] OR [*] OF MOTIVE'S PROPRIETARY AND CONFIDENTIAL INFORMATION PROVIDED
BY [*] UNDER THIS AGREEMENT CAUSED SUCH DAMAGES.

12.4  THE FOREGOING [*] APPLY WHERE SUCH DAMAGES ARE AWARDED TO A THIRD PARTY
AND SUCH [*] IS COVERED BY AN OBLIGATION OF [*] UNDER THIS AGREEMENT.

12.5. EXCEPT AS SET FORTH ABOVE, NEITHER PARTY SHALL BE LIABLE TO THE OTHER
PARTY OR OBLIGATED WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT OR UNDER
ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY
FOR (I) ANY AMOUNTS IN EXCESS OF [*] WITH RESPECT TO THE APPLICABLE SOFTWARE
PROGRAM OR PROFESSIONAL SERVICES; (II) ANY COST OF PROCUREMENT OF SUBSTITUTE
GOODS, TECHNOLOGY, SERVICES OR RIGHTS; OR (III) INTERRUPTION OF USE OR LOSS OR
CORRUPTION OF DATA.

13.  PROTECTIVE COVENANTS

13.1  Motive acknowledges that the Software Programs are [*] with its Customers.
Accordingly, Motive agrees that [*], without Licensee's prior written consent:
(a) [*] that would have an [*] (including but not limited to rendering Motive
insolvent or otherwise unable to pay its debts as they become due), or restrict
or otherwise have an adverse impact on Motive's ability to fulfill its
obligations under this Agreement.  In the event of (a) above, [*], or any
transaction that would result in a change of control of Motive, [*] may, in its
[*] this Agreement in accordance with the provisions of Section 8, or within a
shorter time frame as set forth in Section 8.

13.2  Motive represents and warrants that all information it has provided to
Licensee with regard to [*] is complete and accurate as of the Effective Date.
Motive shall provide Licensee [*] the execution of an agreement that
contemplates [*] shall have [*] from [*] receipt [*] notification of a [*] under
these terms and conditions or [*] as contemplated hereunder.  During such [*]
period, Motive shall remain responsible for providing the services and Software
Programs. [*], no confidential information of Licensee shall, in any case, be
provided to [*], whether under a non-disclosure agreement or otherwise, without
Licensee's express prior written consent.  In addition, if Licensee elects to
[*] this Agreement pursuant to Section 13.1 above, Licensee shall [*] to
discontinue the use of the Software Programs, the financial obligations of
Licensee to Motive shall [*], and Motive shall provide the [*] services
described in [*] above.

13.3  Motive shall furnish Gateway prompt written notice in advance of any
situation which [*] affect [*] under this Agreement. Motive shall make
representatives of its senior management available promptly at Licensee's
request to discuss any issues contemplated by this Section 13.

13.4  In the event of [*] which results in the increase of Licensee Product
shipments equal to [*], the parties shall negotiate in good faith equitable
adjustment to the pricing set forth hereunder.

14.  ESCROW

Motive shall, at [*], maintain on deposit with a nationally recognized bank,
trust company or escrow company, machine readable copies of current versions of
all Software Programs.  If, on the Effective Date, Motive has an escrow
agreement regarding the Software Programs with a nationally-recognized bank,
trust company or escrow company, Motive shall provide a copy of such escrow
agreement to Licensee upon execution of this Agreement, and Licensee shall have
the right to be a beneficiary of such escrow agreement. [*] of execution of
this Agreement, Motive shall have entered into the above-referenced escrow
agreement.  If Motive (i) ceases, for any reason, to support the Software
Programs without providing a replacement Software Program with equivalent
functionality and its support of the Software Program is not continued by
another corporation or entity which assumes and performs Motive's obligations
under this Agreement, (ii) ceases to do business, and its business and support
of the Software Program is not continued by another corporation or entity which
assumes and performs Motive's obligations under this Agreement, or (iii)
undertakes or has instituted against it any action described in Section 8.2,
then the Software Programs shall be delivered and released to Licensee.  In such
event, Motive grants Licensee the right to use, execute, modify, and reproduce
the Software Programs or any portion thereof for the sole purpose of supporting
its Customers who have acquired the Software Programs from Licensee.

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       10
<PAGE>

15.  FREEDOM OF ACTION

Nothing in this Agreement shall be construed as:  (1) prohibiting or restricting
either party or their subsidiaries from acquiring, licensing, distributing or
marketing products, services and other materials which are competitive in any
form with the Software Program, (2) guaranteeing that either party or their
subsidiaries will announce, or otherwise offer, any product or service,
including but not limited to the Software Program; or (3) affecting either
party's pricing of products or services, including but not limited to the
Software Program.  Each party is free to enter into similar agreements with
other parties.

16.  PRIVACY

Motive acknowledges the importance [*] places on protecting [*].  Accordingly,
[*] shall use its best efforts to safeguard any [*], including without
limitation, names, addresses, or credit information, against unauthorized access
or use.  In addition, [*] shall not, without [*] prior written consent, use,
sell, license, lease or otherwise transfer such data to any third party, or
export such data to any location outside of the country in which [*] acquired
such data.  In the event [*] to allow [*] to [*] shall:  (i) allow [*] to access
any data [*] may have regarding [*]; (ii) allow [*] to correct any incorrect or
incomplete data regarding [*]; (iii) comply with any request by [*] to remove
such [*]; and (iv) upon receipt of a request as described in clause (iii),
provide no further [*].  Upon the expiration or earlier termination of this
Agreement, [*] shall return to [*] all [*] then in [*] possession. [*] shall not
retain any copies of such data in hard copy or electronic form.

17.  U.S. EXPORT

Both parties shall comply with all applicable export and import rules and
regulations. Licensor shall provide Licensee in writing with the U.S. Export
Control Classification Number ("ECCN") for each item that Licensee licenses from
Licensor, as more particularly set forth in Attachment A.  Such information
shall be provided prior to fulfillment of the first order for a given item.  For
any and all instance in which Licensor does not have the ECCN and cannot obtain
it by reasonable efforts or by filing an ECCN classification request with the
U.S. Department of Commerce, Licensor agrees to respond diligently to Licensee's
requests for sufficient information to enable Licensee to determine the correct
ECCN for the item.  Licensor shall provide Licensee with written advance notice
of changes to any of the information provided to Licensee pursuant to this
Section.

18.  FORCE MAJEURE

In the event that either party is prevented from performing or is unable to
perform any of its obligations under this Agreement due to any Act of God, fire,
casualty, flood, war, strike, lockout, epidemic, destruction of production
facilities, riot, insurrection, or any other cause beyond the reasonable control
of the party invoking this section, and if such party shall have used its best
efforts to mitigate its effects, such party shall give prompt written notice to
the other party, its performance shall be excused, and the time for the
performance shall be extended for the period of delay or inability to perform
due to such occurrences.  However, if such inability to perform continues for
fifteen (15) days, the other party may terminate this Agreement without penalty
and without further notice.

19.  DISPUTE RESOLUTION

19.1  Each company shall designate in writing to the other the following
individuals for the following purposes:

19.2  Designated Representatives.  Each company shall designate one Primary
Representative.  These Primary Representatives shall also act as the designated
persons to resolve disputes in accordance with Section 20.3 below.

19.3  Senior Officers.  Each company shall designate a Senior Officer of the
company, who is not an attorney, who shall serve for the purpose of resolving
disputes in accordance with Section 20.4 below.

19.4  Changes in Designation.  Each party may change such designated
representatives within the parameters called for hereunder for such
representatives upon the giving of advance written notice to that effect.

20.  PROCEDURES FOR HANDLING OF DISPUTES

20.1  All disputes under this Agreement, of any nature whatsoever, shall be
handled in strict accordance with the following procedure.  Each party agrees
that it shall not resort to legal remedies until such time as each step of the
following procedure

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       11
<PAGE>

has been completed. Notwithstanding the provisions of the preceding sentence, a
party to this Agreement may seek equitable relief at any time in a court of
competent jurisdiction as set forth in Section 22.10 herein.

20.2   A party raising a dispute shall begin the procedure by setting forth in
writing and submitting to the other party a notice (a "Dispute Notice")
describing all issues and circumstances related to the dispute.  The submitting
party shall include with the Dispute Notice copies of all materials sufficient,
in the submitting party's reasonable judgment, to substantiate the dispute and
the amount of claim under the dispute.  The Dispute Notice shall be delivered to
the other party in accordance with Section 22 below.  Notwithstanding the
provisions of the preceding sentence, a party to this Agreement may seek
equitable relief at any time in a court of competent jurisdiction as set forth
in Section 22.10 herein.

20.3   The designated Primary Representatives of the parties shall attempt to
resolve the dispute within [*] from the date the non-submitting party received
the Dispute Notice.

20.4   Failing resolution by the Primary Representatives pursuant to Section
20.3 above, the dispute, including all supporting documentation and the
respective positions of the parties, shall be submitted for resolution to the
Senior Officers designated by each party in accordance with Section 19.3 above.
The Senior Officers shall attempt to resolve the dispute within [*] from the
date the dispute was submitted to them.

20.5   Failure to Act.  The failure to take any action on the part of either or
both parties under any step of the procedure outlined above during an applicable
[*] period shall automatically move the dispute process to the next step in the
procedure.  Following the submission of a Dispute Notice pursuant to Section
20.2 above, the completion of each subsequent [*] period in each step will be
deemed to constitute notice to initiate the next step of the procedure.

21.  NOTICES

Notices and other communication under this Agreement will be sent by (i)
certified mail, return receipt requested; or (ii) a major U.S. carrier, such as
UPS or Federal Express, that traces deliveries on request and provides the name
of the person who signed for the delivery, and shall be addressed to the parties
at the addresses set forth below, provided that either party may change its
address by written notice thereof:

       Licensee:       Gateway Companies, Inc.
                       610 Gateway Drive
                       North Sioux City, SD 57049
                       Attn: Director, Support Services

                       Copy to:  Gateway Law Department
                                 Attn: General Counsel

       Motive:
                       Motive Communications, Inc.
                       9211 Waterford Centre Blvd., Ste. 100
                       Austin, TX  78759
                       Attn: Manager, Contract Services

                       Copy to: Chief Financial Officer
                             9211 Waterford Centre Blvd., Ste. 100
                             Austin, TX  78759

22.  GENERAL

22.1 All rights and remedies, whether conferred hereunder, or by any other
instrument or law will be cumulative and may be exercised singularly or
concurrently.  Failure by either party to enforce any term will not be deemed a
waiver of future enforcement of that or any other term.  The terms and
conditions stated herein are declared to be severable.

22.2  This Agreement shall be binding on and inure to the benefit of the parties
hereto and their respective successors and assigns.  Neither party may assign
this Agreement without the prior express written consent of the other party,
which consent shall not be unreasonably withheld or delayed.  Notwithstanding
the foregoing, either party may, without the consent of the other party, assign
its rights and obligations hereunder to a majority owned (fifty-one percent or
greater) or in connection with

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       12
<PAGE>

a merger or reorganization, or to a purchaser of all or substantially all of its
assets or of the assets of that portion of such party's business as to which
this Agreement pertains.

22.3  These terms and conditions constitute the entire agreement between the
parties with respect to the subject matter hereof.  These terms and conditions
shall prevail notwithstanding any different, conflicting or additional terms and
conditions which may appear on any order submitted by Licensee or order
acknowledgment and/or acceptance issued by Licensor.

22.4  It is understood that neither party is constituted an agent, partner,
franchisee, employee or servant of the other for any purpose whatsoever.  Each
party shall conduct its business in its own name and shall be solely responsible
for its acts, conduct and expenses and the acts, conduct and expenses of its
employees and agents.

22.5  Neither party shall publicly announce or disclose the existence of this
Agreement or its terms and conditions or advertise or issue a press release or
any publicity regarding this Agreement without the prior written consent of the
other party.  This provision shall survive termination of this Agreement. [*]
this provision [*] shall be considered a material breach of this Agreement and
[*] may immediately, upon delivery of written notice, terminate this Agreement
without further notice or liability to it.

22.6  Licensor represents, warrants and covenants that it has not in the past,
and will not in the future, offer or give any payments, gifts, gratuities, or
anything of value [*] to any Licensee employee or representative.  Any violation
of this provision will entitle Licensee to recover liquidated damages from
Licensor equal to the amount of the payment or gift and any and all expenses and
costs (including attorneys' fees on an indemnity basis) incurred in enforcing
this provision.  The liquidated damages provision contained herein applies only
in the event that Licensor breaches this provision, and Licensee reserves all
remedies available to it by law or in equity in the event that Licensor breaches
any other provision of this Agreement.  In the event that the liquidated damages
provision contained herein shall be invalid, illegal or unenforceable in any
respect, Licensee reserves the right to pursue all remedies available to it by
law or in equity.

22.7  If any provision of this Agreement is determined by a court of competent
jurisdiction to be invalid, illegal or unenforceable, such determination shall
not affect the validity of the remaining provisions unless Licensee determines,
in its discretion that the court's determination causes this Agreement to fail
in any of its essential purposes.

22.8  The headings provided in this Agreement are for convenience only and shall
not be used in interpreting or construing this Agreement.

22.9  The parties agree that their respective rights, obligations and duties
under Sections 3, 4.1 (to the extent stated in such Section), 8, 9, 10, 12, 16,
17 and 22 as well as any rights, obligations and duties which by their nature
extend beyond the expiration or termination of this Agreement, shall survive any
expiration or termination of this Agreement.

22.10 This Agreement shall be governed by and construed in accordance with the
laws of the State of New York without resort to conflict of law principles. The
parties agree that any legal action by either party against the other relating
to this Agreement, Product Schedule, Transaction Document or attachment as
contained therein shall be commenced in a federal court of competent
jurisdiction in the State of New York. The parties hereby waive their right to a
jury trial in the event of any litigation arising under, related to or in
connection with this Agreement, product schedule, Transaction Document or any
other attachment hereto.

BY THEIR EXECUTION BELOW, THE PARTIES AGREE TO BE BOUND BY THIS AGREEMENT AND
ANY DOCUMENTS REFERENCED HEREIN.

Gateway Companies, Inc. ("Licensee")    Motive Communications, Inc.  ("Motive")
------------------------------------    ---------------------------------------
By:    /S/ WILLIAM M. ELLIOTT           By:   /S/ SCOTT HARMON
Printed Name:   WILLIAM M. ELLIOTT      Printed Name:   SCOTT HARMON
Title:   SVP AND GENERAL COUNSEL        Title:   PRESIDENT AND CEO
Date:   SEPTEMBER 15, 1999              Date:   SEPTEMBER 13, 1999

* Certain confidential information on this page has been omitted and filed
  separately with the Securities and Exchange Commission.

                                       13
<PAGE>

                                SCHEDULE NO. 1

                            ENTERPRISE PRICING TERMS

     This Schedule No. 1 ("Schedule") is subject to the terms and conditions of
the Software License Agreement ("Agreement") between Motive Communications, Inc.
("Motive") and Gateway Companies, Inc., ("Licensee") effective as of September
13, 1999.

1.   PURPOSE

     The purpose of this Schedule is to provide the terms under which Licensee
will purchase Motive Software Programs and services.  Except for those additions
or modifications agreed to in this Schedule, all terms and conditions contained
in the Agreement shall remain unchanged. The term of this Schedule begins upon
full execution thereof and [*] (herein after "Term").  By execution of this
Schedule, Licensee hereby places a firm order for the Software Programs and
services detailed in this Schedule, in accordance with the terms and conditions
of this Schedule and the Agreement.

2.   PRODUCT DESCRIPTION

     Upon execution of this Schedule, Motive shall provide the following
     products (collectively the "Software Programs"):

     a)  "SA Licenses" - Each "SA License" shall include: [*] Motive Support
          Desktop License and [*] Motive Duet Server, Motive Studio, and Motive
          Integration Server Licenses [*] to provide assisted service support
          for the [*] number of Motive Support Desktop licenses.  At the end of
          the Term, Licensee will receive [*] for [*] Motive Support Desktop,
          Motive Duet Server, Motive Studio and Motive Integration Server
          Licenses [*].

     b)  "Self Service Licenses" - A ("SSL") license (identified in the
          Agreement as "Motive Tuner") is required for [*] machine which is [*].
          [*] or [*] is defined as use of the system or Software Program to
          attempt a fix of a customer problem without the assistance of a System
          Analyst.  [*] will invoke a SSL license fee.  The SSL includes [*]
          Motive Solo Server licenses [*] to support [*] use of and access to
          Motive's ActiveLink Premium Subscription Service, as well as the
          Motive Support Tuner Software Program.

3.   FINANCIAL SUMMARY
     [*]

     Server Software (Motive Duet, Motive Studio
       Motive Integration Server) provided with SA Licenses     [*]
     System Analysts Licenses [*]                               [*]
     [*]                                                        [*]
     Self-Service License [*]                                   [*]
     [*]                                                        [*]
     [*]                                                        [*]

     * ActiveLink Subscription [*] Self-Service License [*].

4.   SOFTWARE PROGRAM MODEL AND FEE

     a)   Systems Analyst Licenses ("SA Licenses").  Under this Schedule,
          Licensee may purchase [*] SA Licenses at a unit price of [*] each.
          Delivery of the [*] SA Licenses will be made upon execution of the
          Schedule and delivery of the remaining [*] SA Licenses will be made by
          [*].

          Motive will [*] Licensee for each batch of SA Licenses upon [*] and
          Licensee shall [*] such invoices in accordance with Section 4.1 of the
          Agreement.  If Licensee does not elect to [*] of the [*] SA Licenses
          by [*] the effective unit price will [*] from [*] per unit [*] per
          unit.  Licensee will pay Motive [*] which reflects [*] SA Licenses
          [*].

          Licensee may purchase [*] SA License after [*] through [*] in minimum
          quantities of [*] at the earned unit price of [*] (if [*] units were
          purchased prior to [*]) or [*] (if only [*] were purchased prior to
          [*]).

          At any time during the Term, Licensee may purchase [*] SA Licenses.
          The unit price for the lump sum [*] SA Licenses will be [*] per unit.
          After [*] any [*] SA Licenses purchased during the Term [*] may be
          purchased at [*] per unit.

     b)   Self-Service License ("SSL's") Usage Fee.  Upon execution of this
          Schedule, Licensee places [*] to pay Motive an [*] usage fee of [*]
          for usage during the period beginning on the [*] of this [*] and
          ending on [*] and [*] beginning at the conclusion of [*] and
          continuing for 12 months thereafter ([*]).  For payment of each [*]
          usage fee payments, Licensee will have the right to [*] SSL's on [*]
          Licensee's [*].  Thereafter, for each remaining [*] during [*],
          Licensee may at its option renew its [*] by paying Motive [*] for the
          continued right to [*] and [*] of SSL's on [*] Licensee's [*].

          If after the end of [*] Licensee chooses only to [*] SSL's in support
          of [*] SSL's and [*] SSL's [*], Licensee may [*] Motive an [*] usage
          fee of [*] a year [*] remaining year of the Term.

          The SSL's and Motive Solo Server licenses are provided [*].  If during
          the Term, Licensee decides [*] SSL usage right, Licensee agrees to [*]
          SSL's; [*] SSL's to [*] and [*] Motive ActiveLink [*] Active Content
          [*] ActiveLink.

5.   SOFTWARE MAINTENANCE

     a)  The fist year's [*] Maintenance fee is [*] for [*] maintenance.

     b)  The second year's [*] Maintenance fee is [*] for [*] maintenance.

     c)  [*] Maintenance fees [*] shall be [*] and will [*] for each additional
         [*] SA Licenses [*] by Licensee, above the initial [*] SA Licenses,
         not to exceed [*] per year.

6.   LICENSOR PROFESSIONAL SERVICES ("Professional Services") AND TRAINING
     [*]

7.   PAYMENT TERMS
     [*]

8.   [*] TECHNICAL SUPPORT KNOWLEDGE BASE CONTENT

     Upon execution of this Schedule, Licensee agrees to [*] to Motive.  This
     information will include [*].  Motive may only use the [*].  All other [*]
     received by Motive from Licensee shall not be made available to anyone
     other than Licensee and its Customers [*].

9.   [*] COMMITMENT

     For a period of [*] from the date of this Schedule, Licensee agrees to have
     Motive as its [*] of [*] that provide [*] covered by Motive's [*] for
     Licensee products.  Such [*] shall not [*] Licensee from [*] that provide
     [*] to that provided by the [*].  In the event Licensee violates this [*]
     commitment, all outstanding amounts [*] remain due and payable [*] waived.
     [*] waiver constitutes reasonable and equitable compensation [*].

================================================================================

IN WITNESS WHEREOF, the parties hereto have executed this Schedule No. 1 with an
effective date of September 13, 1999.

Gateway Companies, Inc.  ("Licensee")    Motive Communications, Inc. ("Motive")

Signature:    /s/ William M. Elliott     Signature:    /s/ Scott Harmon
              ----------------------                   -----------------------
Name:         William M. Elliott         Name:         Scott Harmon
              ----------------------                   -----------------------
Title:        SVP and General Counsel    Title:        President and CEO
              ----------------------                   -----------------------
Date:         September 15, 1999         Date:         September 13, 1999
              ----------------------                   -----------------------

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