Document:

Form of Stock Option Grant Agreement - Thomas M. Jenkin and John W. R. Payne

 Exhibit 10.83 
 [FORM OF STOCK OPTION GRANT AGREEMENT] 
 STOCK OPTION GRANT AGREEMENT

 THIS AGREEMENT, made as of November 29, 2011 between Caesars Entertainment Corporation (the
“Company”) and                      (the “Participant”). 

WHEREAS, the Company has adopted and maintains the Caesars Entertainment Corporation Management Equity Incentive Plan (the
“Plan”) to promote the interests of the Company and its Affiliates and Stockholders by providing the Company’s key employees and others with an appropriate incentive to encourage them to continue in the employ of and provide
services for the Company or its Affiliates and to improve the growth and profitability of the Company; 
 WHEREAS, the Plan
provides for the Grant to Participants of Options to purchase Shares. 
 NOW, THEREFORE, in consideration of the premises and
the mutual covenants hereinafter set forth, the parties hereto hereby agree as follows: 
 1. Grant of Options. Pursuant
to, and subject to, the terms and conditions set forth herein and in the Plan, the Company hereby grants to the Participant a Time-Based Option as set forth on the signature page hereto. 

2. Grant Date. The Grant Date of the Option hereby granted is November 29, 2011. 

3. Incorporation of Plan. All terms, conditions and restrictions of the Plan are incorporated herein and made part hereof as if
stated herein. If there is any conflict between the terms and conditions of the Plan and this Agreement, the terms and conditions of this Agreement, as interpreted by the Committee, shall govern. All capitalized terms used and not defined herein
shall have the meaning given to such terms in the Plan. 
 4. Exercise Price. The exercise price of each Share underlying
the Option hereby granted is set forth on the signature page hereto. 
 5. Vesting. Twenty-five
(25%) of the Shares subject to the Time-Based Option shall vest annually for four years on each
September 30th beginning on September 30, 2012.

 6. Construction of Agreement. Any provision of this Agreement (or portion thereof) which is deemed invalid, illegal or
unenforceable in any jurisdiction shall, as to that jurisdiction and subject to this section, be ineffective to the extent of such invalidity, illegality or unenforceability, without affecting in any way the remaining provisions thereof in such
jurisdiction or rendering that or any other provisions of this Agreement invalid, illegal, or unenforceable in any other jurisdiction. If any covenant should be deemed invalid, illegal or 

 
unenforceable because its scope is considered excessive, such covenant shall be modified so that the scope of the covenant is reduced only to the minimum extent necessary to render the modified
covenant valid, legal and enforceable. No waiver of any provision or violation of this Agreement by the Company shall be implied by the Company’s forbearance or failure to take action. This Agreement is intended to comply with Section 409A
of the Code and any guidance issued thereunder and shall be interpreted, operated and administered by the Committee accordingly. 
 7. Delays or Omissions. No delay or omission to exercise any right, power or remedy accruing to any party hereto upon any breach or default of any party under this Agreement, shall impair any such
right, power or remedy of such party nor shall it be construed to be a waiver of any such breach or default, or an acquiescence therein, or of or in any similar breach or default thereafter occurring nor shall any waiver of any single breach or
default be deemed a waiver of any other breach or default theretofore or thereafter occurring. Any waiver, permit, consent or approval of any kind or character on the part of any party of any breach or default under this Agreement, or any waiver on
the part of any party or any provisions or conditions of this Agreement, shall be in writing and shall be effective only to the extent specifically set forth in such writing. 
 8. Limitation on Transfer. The Option shall be exercisable only by the Participant or the Participant’s Permitted Transferee(s), as determined in accordance with the terms of the Plan
(including without limitation the requirement that the Participant obtain the prior written approval by the Committee of any proposed Transfer to a Permitted Transferee during the lifetime of the Participant). Each Permitted Transferee shall be
subject to all the restrictions, obligations, and responsibilities as apply to the Participant under the Plan and this Stock Option Grant Agreement and shall be entitled to all the rights of the Participant under the Plan, provided that in respect
of any Permitted Transferee which is a trust or custodianship, the Option shall become exercisable and/or expire based on the Employment and termination of Employment of the Participant. All Shares obtained pursuant to the Option granted herein
shall not be transferred except as provided in the Plan and, where applicable, the Management Investor Rights Agreement. 
 9.
No Special Employment Rights. Nothing contained in the Plan shall confer upon the Participant any right with respect to the continuation of Employment or interfere in any way with the right of the Company or an Affiliate, subject to the terms
of any separate Employment agreement to the contrary, at any time to terminate such Employment or to increase or decrease the compensation of the Participant from the rate in existence at the time of the grant of the Option. 

10. Participant’s Undertaking and Consents. The Participant hereby agrees to take whatever reasonable additional actions and
execute whatever additional documents the Company may in its reasonable, good faith judgment deem necessary or advisable in order to carry out or effect one or more of the obligations or restrictions imposed on the Participant pursuant to the
express provisions of this Stock Option Grant Agreement and the Plan (it being understood that such additional actions and documents shall not in any way expand such obligations or restrictions). The Participant hereby consents to the collection,
retention, use, processing and transfer of the Participant’s personal data by the Company and any of its 

  
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Affiliates, any administrator of the Plan, the Company’s registrars or brokers for the purposes of implementing and operating the Plan. 

11. Integration. This Agreement, and the other documents referred to herein or delivered pursuant hereto which form a part hereof
contain the entire understanding of the parties with respect to its subject matter. There are no restrictions, agreements, promises, representations, warranties, covenants or undertakings with respect to the subject matter hereof other than those
expressly set forth herein and in the Plan. This Agreement, including without limitation the Plan, supersedes all prior agreements and understandings between the parties with respect to its subject matter, except to the extent of any conflict
between the provisions hereof and an employment agreement effective on the date hereof. 
 12. Counterparts. This
Agreement may be executed in two or more counterparts, each of which shall be deemed an original, but all of which shall constitute one and the same instrument. 
 13. Governing Law. This Agreement shall be governed by and construed and enforced in accordance with the laws of the State of Delaware without regard to the provisions governing conflict of laws.

 14. Participant Acknowledgment. The Participant hereby acknowledges receipt of a copy of the Plan. The Participant
hereby acknowledges that all decisions, determinations and interpretations of the Committee in respect of the Plan, this Agreement and the Option shall be final and conclusive. The Participant further acknowledges that, prior to the occurrence of an
Initial Public Offering, no exercise of the Option or any portion thereof shall be effective unless and until the Participant has executed the Management Investor Rights Agreement and the Participant hereby agrees to be bound thereby. 

*        *        *      
  *        * 

  
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 IN WITNESS WHEREOF, the Company has caused this Agreement to be duly executed by its duly
authorized officer and said Participant has hereunto signed this Agreement on his own behalf, thereby representing that he has carefully read and understands this Agreement, the Plan and the Management Investor Rights Agreement as of the day and
year first written above. 
  

			
	 Caesars Entertainment Corporation

		
	 By:
	 	  

	 Name:
	 	  

	 Title:
	 	  

		
	 Date:
	 	  

 

			
	  
 Participant
	 	  
 Date

  

	
	Number of Shares subject to Time-Based Option:
	
	Exercise Price for Time-Based Option:

  
 4First Amendment to Loan and Security Agreement

 Exhibit 10.1 
 FIRST AMENDMENT TO 
 LOAN AND SECURITY AGREEMENT 

This First Amendment to Loan and Security Agreement (this “Amendment”) is entered into as of December 28, 2011,
between COMERICA BANK (“Bank”) and EGAIN COMMUNICATIONS CORPORATION (“Borrower”). 

RECITALS 

Borrower and Bank are parties to that certain Loan and Security Agreement dated as of June 27, 2011 (as it may be amended from time
to time, the “Agreement”). The parties desire to amend the Agreement, in accordance with the terms of this Amendment. 
 NOW, THEREFORE, the parties agree as follows: 
 1. Exhibit A (Definitions) to the
Agreement is amended by adding (in the appropriate alphabetical order) the defined term set forth below: 

“‘Quarterly Reporting Period’ has the meaning assigned in Section 6.2(a) of this Agreement.” 

2. The “.” at the end of Section 3.2(b) of the Agreement is deleted and replaced with “; and”, and new
Section 3.2(c) is added to the Agreement to read in its entirety as follows: 
 “(c) if such Credit Extension is an
Advance to be made during any Quarterly Reporting Period (as defined in Section 6.2(a) below), receipt by Bank of a Borrowing Base Certificate signed by a Responsible Officer in substantially the form of Exhibit D hereto, together with aged
listings by invoice date of accounts receivable, each as of the last day of the month immediately preceding the date of the proposed Advance.” 
 3. Section 6.2(a) of the Agreement is amended and restated to read in its entirety as follows: 
 “(a) Within thirty (30) days after the last day of each month, Borrower shall deliver to Bank a Borrowing Base Certificate signed by a Responsible Officer in substantially the form of Exhibit D
hereto, together with aged listings by invoice date of accounts receivable and accounts payable (collectively, the ‘Borrowing Base Reporting’). Notwithstanding the foregoing, Borrower shall not be required to deliver the Borrowing Base
Reporting for and as of the last day of any January, February, April, May, July, August, October or November if, as of the last day of such month (i) no Event of Default has occurred and is continuing, (ii) there is no outstanding balance
under the Revolving Line, and (iii) the ratio of the balance of Borrower’s Cash at Bank to all Indebtedness to Bank is not less than 1.50 to 1.00 (each, a ‘Quarterly Reporting Period’).” 

4. The reference to “December 31, 2011” in Section 8.11 of the Agreement is deleted and replaced with “June 30,
2012”. 
 5. Exhibit E to the Agreement is deleted and replaced with Exhibit E attached hereto. 

6. No course of dealing on the part of Bank or its officers, nor any failure or delay in the exercise of any right by Bank, shall operate
as a waiver thereof, and any single or partial exercise of any such right shall not preclude any later exercise of any such right. Bank’s failure at any time to require strict performance by Borrower of any provision shall not affect any right
of Bank thereafter to demand strict compliance and performance. Any suspension or waiver of a right must be in writing signed by an officer of Bank. 

 7. Unless otherwise defined, all initially capitalized terms in this Amendment shall be as
defined in the Agreement. The Agreement, as amended hereby, shall be and remains in full force and effect in accordance with its terms and hereby is ratified and confirmed in all respects. Except as expressly set forth herein, the execution,
delivery, and performance of this Amendment shall not operate as a waiver of, or as an amendment of, any right, power, or remedy of Bank under the Agreement, as in effect prior to the date hereof. 

8. Borrower waives, discharges, and forever releases Bank, Bank’s employees, officers, directors, attorneys, stockholders, and their
successors and assigns, from and of any and all claims, causes of action, allegations or assertions that Borrower has or may have had at any time up through and including the date of this Amendment, against any or all of the foregoing, regardless of
whether any such claims, causes of action, allegations or assertions are known to Borrower or whether any such claims, causes of action, allegations or assertions arose as result of Bank’s actions or omissions in connection with the Loan
Documents, or any amendments, extensions or modifications thereto, or Bank’s administration of the Obligations or otherwise. BORROWER WAIVES THE PROVISIONS OF CALIFORNIA CIVIL CODE SECTION 1542, AS IT MAY BE AMENDED FROM TIME TO TIME, WHICH
STATES: 
 A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR
AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR. 
 9. Borrower represents and warrants that the Representations and Warranties contained in the Agreement are true and correct as of the date of this Amendment, and that no Event of Default has occurred and
is continuing. 
 10. As a condition to the effectiveness of this Amendment, Bank shall have received, in form and substance
satisfactory to Bank, the following: 
 (a) this Amendment, executed by Borrower; 

(b) a Certificate of the Secretary of Borrower with respect to incumbency and resolutions authorizing the execution and delivery of this
Amendment; 
 (c) an Affirmation of Subordination Agreement, executed by Ashutosh Roy; 

(d) all reasonable Bank Expenses incurred through the date of this Amendment, which may be debited from any of Borrower’s accounts;
and 
 (e) such other documents, and completion of such other matters, as Bank may reasonably deem necessary or appropriate.

 11. This Amendment may be executed in two or more counterparts, each of which shall be deemed an original, but all of which
together shall constitute one instrument. 
 [signatures on following page] 

  
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 IN WITNESS WHEREOF, the undersigned have executed this Amendment as of the first date above
written. 
  

			
	EGAIN COMMUNICATIONS CORPORATION,
	 a Delaware corporation

		
	 By:
	 	       /s/ Eric
Smit

 
			
	 Name:
	 	Eric Smit
	 Title:
	 	CFO

  

			
	COMERICA BANK
		
	By:	 	       /s/ Alan
Jepsen

 
			
	Name:	 	Alan Jepsen
	Title:	 	SVP

  
 3 

 EXHIBIT E 
 COMPLIANCE CERTIFICATE 
  

			
	Please send all Required Reporting to:	 	Comerica Bank
		 	Technology & Life Sciences Division
		 	Loan Analysis Department
		 	250 Lytton Avenue
		 	3rd Floor, MC 4240
		 	Palo Alto CA 94301
		 	Phone: (650) 462-6060
		 	Fax: (650) 462-6061

 FROM: eGain Communications Corporation 
 The undersigned authorized Officer of eGain Communications Corporation (“Borrower”), hereby certifies that in accordance with the terms and conditions of the Loan and Security Agreement between
Borrower end Bank (the “Agreement”), (i) Borrower is in complete compliance for the period ending                     ,
201    with all required covenants, including without limitation the ongoing registration of intellectual property rights in accordance with Section 6.8, except as noted below and (ii) all representations and warranties
of Borrower stated in the Agreement are true and correct in all material respects as of the date hereof; provided, however, that those representations and warranties expressly referring to another date shall be true, correct and complete in all
material respects as of such date. Attached herewith are the required documents supporting the above certification (“Supporting Documents”). The Officer further certifies the Supporting Documents are prepared in accordance with Generally
Accepted Accounting Principles (GAAP) and are consistently applied form one period to the next except as explained in an accompanying letter or footnotes. 
 Please indicate compliance status by circling Yes/No under “Complies” or “Applicable” column, 
  

											
	 REPORTING COVENANTS
	  	 REQUIRED
	  	COMPLIES	 
	 Company Prepared Monthly F/S
	  	Monthly, within 30 days	  	 	YES	  	  	 	NO	  
	 Compliance Certificate
	  	Monthly, within 30 days	  	 	YES	  	  	 	NO	  
	 CPA Audited. Unqualified F/S
	  	Annually, within 90 days of FYE	  	 	YES	  	  	 	NO	  
	 Borrowing Base Cert, A/R & A/P Agings
	  	Monthly, within 30 days or, subject to Section 6.2(a), Quarterly, within 30 days	  	 	YES	  	  	 	NO	  
	 Annual Business Plan
	  	Annually, within 60 days after the beginning of each FY	  	 	YES	  	  	 	NO	  
	 Intellectual Property Report
	  	Quarterly within 30 days	  	 	YES	  	  	 	NO	  
	 Audit
	  	Semi-annual	  	 	YES	  	  	 	NO	  
	 If Public:
	  		  				  			
	 10-Q
	  	Quarterly, within 5 days of SEC filing (50 days)	  	 	YES	  	  	 	NO	  
	 10-K
	  	Annually, within 5 days of SEC tiling (95 days)	  	 	YES	  	  	 	NO	  
	 Total amount of Borrower’s cash and investments
	  	Amount: $        	  	 	YES	  	  	 	NO	  
	 Total amount of Borrower’s cash and investments maintained with Bank
	  	Amount: $        	  	 	YES	  	  	 	NO	  

  

											
	 	  	 DESCRIPTION
	  	APPLICABLE
	 
	 Legal Action > $500,000 (Sect. 6.2(iv))
	  	Notify promptly upon notice	  	 	YES	  	  	 	NO	  
	 Mergers & Acquisitions> $250,000 (Sect. 7.3)
	  	Notify promptly upon notice	  	 	YES	  	  	 	NO	  
	 Cross default with other agreements >$250,000 (Sect. 8.7)
	  	Notify promptly upon notice	  	 	YES	  	  	 	NO	  
	 Judgments and settlements $1,000,000 (Sect. 8.9)
	  	Notify promptly upon notice	  	 	YES	  	  	 	NO	  

  

															
	FINANCIAL COVENANTS	  	REQUIRED	 	  	ACTUAL	  	COMPLIES
	 
	 TO BE TESTED MONTHLY, UNLESS OTHERWISE NOTED
	  				  		  				  			
	 Minimum Liquidity
	  	 	1.50:1.00	  	  	        :1.00	  				  			
	 Minimum Cash at Bank
	  	$	1,000,000	  	  	$        	  	 	YES	  	  	 	NO	  
				
	FINANCIAL COVENANTS	  	REQUIRED	 	  	ACTUAL	  	COMPLIES
	 
					
	 Permitted Indebtedness for equipment leases
	  	<$	500,000	  	  	$	  	 	YES	  	  	 	NO	  
	 Permitted Investments for stock repurchase
	  	<$	250,000	  	  	$	  	 	YES	  	  	 	NO	  
	 Permitted Investments for subsidiaries
	  	<$	500,000	  	  	$	  	 	YES	  	  	 	NO	  
	 Permitted Investments for employee loans
	  	<$	100,000	  	  	$	  	 	YES	  	  	 	NO	  
	 Permitted Investments for joint ventures
	  	<$	100,000	  	  	$	  	 	YES	  	  	 	NO	  
	 Permitted Liens for equipment leases
	  	<$	500,000	  	  	$	  	 	YES	  	  	 	NO	  
	 Permitted Transfers
	  	<$	500,000	  	  	$	  	 	YES	  	  	 	NO	  

 Please Enter Below Comments Regarding Violations: 
 The undersigned further acknowledges that at any time Borrower is not in compliance with all the terms set forth in the Agreement, including, without limitation, the financial covenants, no credit
extensions will be made. 
 Very truly yours, 
  

	
	  
 Authorized Signer

	
	  
 Name

	
	  

  
 2 

 Corporation Resolutions and Incumbency Certification 

Authority to Procure Loans 
 I certify
that I am the duly elected and qualified Secretary of EGAIN COMMUNICATIONS CORPORATION, a Delaware corporation (the “Corporation”); that the following is a true and correct copy of resolutions duly adopted by the Board of Directors
of the Corporation in accordance with its bylaws and applicable statutes. 
 Copy of Resolutions: 

Be it Resolved, That: 
  

	1.	Any one (1) of the following                     CEO or the CFO
                    (insert titles only) of the Corporation are/is authorized, for, on behalf of, and in the name of the Corporation to:

 (a) Negotiate and procure loans, letters of credit and other credit or financial accommodations from Comerica
Bank (“Bank”), a Texas banking association, from time to time, in an unlimited amount; 
 (b) Discount with Bank,
commercial or other business paper belonging to the Corporation made or drawn by or upon third parties, without limit as to amount; 
 (c) Purchase, sell, exchange, assign, endorse for transfer and/or deliver certificates and/or instruments representing stocks, bonds, evidences of Indebtedness or other securities owned by the
Corporation, whether or not registered in the name of the Corporation; 
 (d) Give security for any liabilities of the
Corporation to Bank by grant, security interest, assignment, lien, deed of trust or mortgage upon any real or personal property, tangible or intangible of the Corporation; 
 (e) Issue a warrant or warrants to purchase the Corporation’s capital stock; and 
 (f) Execute and deliver in form and content as may be required by Bank any and all notes, evidences of Indebtedness, applications for letters of credit, guaranties, subordination agreements, loan and
security agreements, financing statements, assignments, liens, deeds of trust, mortgages, trust receipts and other agreements, instruments or documents to carry out the purposes of these Resolutions, any or all of which may relate to all or to
substantially all of the Corporation’s property and assets. 
  

	2.	Said Bank be and it is authorized and directed to pay the proceeds of any such loans or discounts as directed by the persons so authorized to sign, whether so payable
to the order of any of said persons in their individual capacities or not, and whether such proceeds are deposited to the individual credit of any of said persons or not. 

 

	3.	Any and all agreements, instruments and documents previously executed and acts and things previously done to carry out the purposes of these Resolutions are ratified,
confirmed and approved as the act or acts of the Corporation. 

  

	4.	These Resolutions shall continue in force, and Bank may consider the holders of said offices and their signatures to be and continue to be as set forth in a certified
copy of these Resolutions delivered to Bank, until notice to the contrary in writing is duly served on Bank (such notice to have no effect on any action previously taken by Bank in reliance on these Resolutions). 

 

	5.	Any person, corporation or other legal entity dealing with Bank may rely upon a certificate signed by an officer of Bank to effect that these Resolutions and any
agreement, instrument or document executed pursuant to them are still in full force and effect and binding upon the Corporation. 

  

	6.	Bank may consider the holders of the offices of the Corporation and their signatures, respectively, to be and continue to be as set forth in the Certificate of the
Secretary of the Corporation until notice to the contrary in writing is duly served on Bank. 

 I further certify that the above Resolutions are in full force and effect as of the date of this
Certificate; that these Resolutions and any borrowings or financial accommodations under these Resolutions have been properly noted in the corporate books and records, and have not been rescinded, annulled, revoked or modified; that neither the
foregoing Resolutions nor any actions to be taken pursuant to them are or will be in contravention of any provision of the certificate of incorporation or bylaws of the Corporation or of any agreement, indenture or other instrument to which the
Corporation is a party or by which it is bound; and that neither the certificate of incorporation nor bylaws of the Corporation nor any agreement, indenture or other instrument to which the Corporation is a party or by which it is bound require the
vote or consent of shareholders of the Corporation to authorize any act, matter or thing described in the foregoing Resolutions. 
 I further
certify that the following named persons have been duly elected to the offices set opposite their respective names, that they continue to hold these offices at the present time, and that the signatures which appear below are the genuine, original
signatures of each respectively: 
 (PLEASE SUPPLY GENUINE SIGNATURES OF AUTHORIZED SIGNERS BELOW) 

 

					
	Name (Type or Print)	  	Title	  	Signature
			
	 Ashutosh Roy
	  	 CEO
	  	 /s/ Ashutosh Roy

			
	 Eric Smit
	  	 CFO
	  	 /s/ Eric Smit

			
	  
	  	  
	  	  

			
	  
	  	  
	  	  

			
	  
	  	  
	  	  

 In Witness Whereof, I have affixed my name as Secretary and have caused the corporate seal (where available) of said
Corporation to be affixed on December 28, 2011. 
  

	
	
	 /s/ Stan Pierson

	Secretary

 *** 
  

			
	 The Above Statements are Correct.
	  	             /s/ Eric
Smit

		  	SIGNATURE OF OFFICER OR DIRECTOR OR, IF NONE. A
		  	SHAREHOLDER OTHER THAN SECRETARY WHEN SECRETARY
		  	IS AUTHORIZED TO SIGN ALONE.

 Failure to complete the above when the Secretary is authorized to sign alone shall constitute a certification by the
Secretary that the Secretary is the sole Shareholder, Director and Officer of the Corporation. 

  
 2

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