Document:

<PAGE>   1
                                                                   EXHIBIT 10.12

CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS
AMENDED.

--------------------------------------------------------------------------------
ATTACHMENT TO NETWORK SERVICES AGREEMENT         MSP-DIAL IMPLEMENTATION PROGRAM
--------------------------------------------------------------------------------

In addition to the terms and conditions contained in the Network Services
Agreement, Customer and CompuServe further agrees:

Customer agrees to execute a Network Services Agreement with an initial Extended
Term Plan of three (3) year(s). CompuServe agrees to provide Customer with the
Implementation Program contained in this Attachment.

1.    IMPLEMENTATION PROGRAM

      To assist Customer in gaining experience with, and user acceptance of, the
Network Services provided hereunder, CompuServe agrees to provide an
Implementation Program during which:

            1.    The Implementation Program will commence on the first day
following provision by CompuServe to Customer of the network necessary for the
Customer's use of CompuServe's MSP-Dial service and conclude at the end of
twelve (12) full month(s) thereafter. The Three (3) year initial term shall
commence on the first day of the month following completion of the
Implementation Program. Customer shall have the option to terminate this
Attachment and the related Agreement, to be effective at the end of the
Implementation program, upon written notice to CompuServe at least ten (10) days
prior to the end of the Implementation Program.

            2.    During the Implementation Program, Customer shall be billed
[*] per hour for 300bps up to 57.kbps, where available, asynchronous dial
connections through a MSP-Dial network address; Customer shall also be billed
the following surcharges:

<TABLE>
<CAPTION>
      FOR ACCESS THAT ORIGINATES FROM:                               SURCHARGE
                                                                     PER HOUR
      -------------------------------                                ---------
<S>                                                                   <C>
      CompuServe Points of presence located in Europe                   [*]
      CompuServe Points of presence located in Mexico                   [*]
      CompuServe Points of presence located in Australia &
         New Zealand                                                    [*]
      CompuServe Points of presence located in Japan                    [*]
      1-800 Points of Presence located in the United States             [*]
      1-800 Points of Presence located in Canada                        [*]
      1-800 Points of Presence located in Mexico                        [*]
      1-800 Points of Presence located in the Caribbean                 [*]
</TABLE>

                                         Network Services
                                         Account No.
                                                    ---------------------------

ACCEPTED FOR CUSTOMER:                   ACCEPTED FOR COMPUSERVE
                                         INCORPORATED

Customer's Name: iPass Incorporated
                ---------------------
Signature: /s/ G. BRADFORD SOLSO         Signature:
          ---------------------------              ----------------------------
Name: G. Bradford Solso                  Name:
     --------------------------------         ---------------------------------
Title: VP & CFO                          Title:
      -------------------------------          --------------------------------
Date: 11/4/97                            Date:
     --------------------------------         ---------------------------------

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                                       1.
<PAGE>   2

--------------------------------------------------------------------------------
COMPUSERVE NETWORK SERVICES AGREEMENT FOR MANAGED SERVICE PROVIDED (MSP)
--------------------------------------------------------------------------------

CompuServe Incorporated ("CompuServe") will furnish on a shared resource, as
available basis and Customer will purchase CompuServe services under these terms
and conditions.

1.    DESCRIPTION OF COMPUSERVE SERVICES

      1.1   MSP-DIAL

            MSP-Dial enables Customer validated remote users utilizing
CompuServe, Customer of user provided IP client software to dial into a
CompuServe PPP (Point to Point Protocol) Server and connect with the CompuServe
provisioned Internet Gateway. MSP-Dial includes 7 day by 24 hour customer
support for up to ten (10) identified Customer employees for questions about the
CompuServe-provided services; Customer warrants it will not provide the
CompuServe customer support phone number to any other customer employees or
users of the CompuServe-provided services.

2.    TERM OF AGREEMENT

      The term is three (3) years and commences on (i) the first day of the
month after Customer has been provided access to CompuServe services, or (ii)
completion of any Implementation Program. This Agreement automatically renews on
completion of the initial and subsequent terms at the then current rates and
conditions for consecutive three (3) year terms unless terminated upon written
notice to the other party at least one (1) month prior to the end of a term.

3.    RATES

      Customer shall be billed the rates associated with the Pricing Plan and
software options elected by Customer.

      3.1   GUARANTEED MINIMUM NUMBER OF HOURS PER MONTH OPTIONS

            Customer will be billed the Rate per Hour associated with the option
elected for all hours of traffic in a given moth according to the following
table:

<TABLE>
<CAPTION>
                 GUARANTEED MINIMUM NUMBER OF
                       HOURS PER MONTH                RATE PER HOUR
                 ----------------------------         -------------

                   <S>                                   <C>
                   A.  0-500,000                         [*]
                   B.  1,000,000                         [*]
                   C.  1,500,000                         [*]
                   D.  2,000,000                         [*]
                   E.  2,500,000                         [*]
</TABLE>

      The Rate Per Hour applies to 300bps up to 57.Kbps, where available,
asynchronous dial connections through a MSP-Dial network address. The MSP-Dial
Rate per Hour includes all characters/packets that are transmitted and received
during sessions through a MSP-Dial network address. Connect time is charged per
second with a one minute per session.

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                                       2.
<PAGE>   3

      For example, if Customer elects the 1,000,000 hour minimum, Customer shall
be billed [*] per hour for all actual hours associated with the use of network
addresses allocated for Customer's network addresses. If the actual hours
associated with the use of host names allocated for Customer's network addresses
are less than Customer's Guaranteed Minimum Number of Hours per Month, Customer
will be billed for the Guaranteed Minimum Number of Hours per Month. Customer
shall also be billed the following surcharges:

<TABLE>
<CAPTION>
                                                                    SURCHARGE
      FOR ACCESS THAT ORIGINATES FROM:                              PER HOUR
      -------------------------------                               --------
<S>                                                                  <C>
      CompuServe Points of presence located in Europe                [*]
      CompuServe Points of presence located in Mexico                [*]
      CompuServe Points of presence located in Australia &
         New Zealand                                                 [*]
      CompuServe Points of presence located in Japan                 [*]
      1-800 Points of Presence located in the United States          [*]
      1-800 Points of Presence located in Canada                     [*]
      1-800 Points of Presence located in Mexico                     [*]
      1-800 Points of Presence located in the Caribbean              [*]
</TABLE>

      3.2   During the initial three (3) year term CompuServe will not increase
rates for any service unless (i) there is a court, legislative, FCC, or other
regulatory agency reclassification of CompuServe's status as an Enhanced Service
Provider, or other decision or action that results in an increase in
CompuServe's cost to provide services, or (ii) a supplier of CompuServe imposes
a rate increase; in such event, CompuServe reserves the right to pass through to
Customer such an increase and any associated increase in CompuServe's cost to
provide a service and CompuServe will provide Customer with as much notice as is
reasonable under the circumstances but not less than two (2) months prior
written notice. Within one (1) month of such notice, Customer may terminate this
Agreement by written notice. This termination will take effect on the date of
the proposed rate modification.

      3.3   Customer shall pay the sum of (i) the charges associated with the
Rate per Hour (ii) charges associated with hourly surcharges, (iii) charges
associated with CompuServe-provided software, and (iv) any national, federal,
state, local or other area sales, use and other taxes however designated
(including but not limited to value added tax), imposed on Customer's usage
(exclusive of any taxes based upon CompuServe's income).

4.    PAYMENT

      Charges for services and supplies provided under this Agreement will
normally be invoiced following the end of each month. Terms of payment on all
charges are net, thirty (30) days at CompuServe's home office in U.S. dollars.
If payment is not received within five (5) business days following written
notice, CompuServe may suspend its performance under, or terminate, their
Agreement.

5.    CUSTOMER RESPONSIBILITIES

      5.1   Customer is responsible for Customer-provided links and equipment
(such as computers and modems) and telephone service required for access to
CompuServe's services. Customer is responsible for, and CompuServe does not
warrant, the compatibility of Customer-provided links, equipment, and software
used in conjunction with CompuServe-provided services. Customer understands that
CompuServe is unable to monitor or access the Customer-provided links and
equipment; Customer agrees that the remedy contained in Paragraph 7.4 of this
Agreement shall not apply to any problems associated with the Customer-provided
links, equipment or software. Customer warrants the CompuServe services will be
used solely to provide access to Customer's consumer ISP service which is
defined as ...[customized for each Customer].

      5.2   Customer is responsible for the accuracy and adequacy of links,
computer equipment, programs and data it furnished or transmits, for use of the
output it obtains, for maintaining procedures external to the network system for
reconstruction of lost data or programs and for satisfying its requirements for
security and accuracy of system output. Reasonable precautions are taken to
prevent loss, alteration, or improper access to Customer's data access links
programs and data, but CompuServe does not guarantee accuracy or security.

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                                       3.
<PAGE>   4

      5.3   Customer acknowledges and agrees that CompuServe is not responsible
for, and does not control, the Internet or any information contained thereon.
Access to the Internet is provided by CompuServe solely on an "as is" basis.
CompuServe does not warrant, and does not warrant, and does not assume
responsibility for, any consequences suffered by any person as a result of
Internet access including, without limitation, those suffered by Customer and
end-users as a result of accessing such Internet Information and content, such
as the possibility of contracting computer viruses, accessing information with
offensive, inaccurate or inappropriate content, etc. CompuServe shall not be
responsible for any damages suffered by any person as a result of obtaining
Internet access. Customer acknowledges and agrees that all users (including
Customer and its end-users) must exercise their own due diligence before relying
on any such information available on the Internet, and must determine that they
have all necessary rights to copy, publish or otherwise distribution any such
information available on the Internet under copyright and other applicable laws.
Customer acknowledges and consents to the foregoing, and shall obtain the
acknowledgment and consent to the foregoing of all users to which it provides
access to the Internet. CompuServe and its subcontractors, and their licensers
and suppliers, shall be express third-party beneficiaries of this provision.

6.    PERFORMANCE AND IMPROVEMENT

      CompuServe may make or permit changes in the CompuServe services provided
under this Agreement. If CompuServe makes a change which has a material adverse
effect on Customer's operations, Customer may terminate this Agreement after
written notice which states with particularity the reason for termination,
provided CompuServe does not cure or remedy this condition within one (1) month.
All discoveries, improvements, adaptations, or developments relating to the
services provided by CompuServe under this Agreement are and shall remain the
exclusive property of CompuServe. If Customer can demonstrate that there has
been a material degradation in the services provided by CompuServe and that this
degradation has a material and adverse effect on Customer's operations, Customer
may, as its sole remedy, terminate this Agreement, three (3) months after
written notice is provided to CompuServe which states with particularity the
reason for termination, provided CompuServe does not cure this condition within
this three (3) month period.

7.    WARRANTIES, DISCLAIMERS, LIMITATIONS ON LIABILITY

      7.1   CompuServe will use reasonable care in providing services under this
Agreement. Except for maintenance and periods of shut-down caused by equipment,
system or power failure, or other causes beyond the reasonable control of
CompuServe, the systems will be operational twenty-four (24) hours a day.

      7.2   [*]

      7.3   Upon the discovery of facts which reasonably indicate CompuServe has
failed to perform its obligations under this Agreement, been neglect, or
breached a legal duty, customer shall: (i) promptly notify CompuServe of such
facts by telephone, and (ii) further notify CompuServe in writing within one (1)
month of such discovery. The unreasonable failure to give the foregoing notices
shall constitute an irrevocable waiver of all claims Customer has against
CompuServe with respect to such incident and be an absolute bar to the
institution of any actions based on such claims.

      7.4   If notification is given to CompuServe as required by paragraph 7.3,
CompuServe will compensate Customer in an amount up to [*]. The remedy in this
paragraph is Customer's sole and exclusive remedy and recovery.

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                                       4.
<PAGE>   5

8.    THIRD PARTIES

      8.1   This Agreement is not assignable by either party without the other
party's prior written consent which will not be unreasonably withheld: provided,
a change in control or transfer of substantially all corporate or division
assets shall not be considered an assignment under this provision. Customer may
allow third parties to use the services provided by CompuServe to enable such
third parties to access the data, information or services provided through or by
Customer. Customer warrants it has sufficient rights to allow third parties to
access the data, information, or services provided through or by Customer.

        8.2   Except to the extent the claims result from (a) the indemnified
party's unauthorized or improper use of any confidential or proprietary
information or violation of other third party rights or 9b) the indemnified
party's negligence or breach of a legal or contractual duty: (i) CompuServe will
indemnify and hold harmless Customer and its affiliates from all claims made by
CompuServe's employees and suppliers, and (ii) Customer will indemnify and hold
harmless CompuServe from [*]. "Claims" means all claims, causes of action,
judgments, damages, costs or expenses, including without limitation, reasonable
attorneys' fees and court costs, related to this Agreement or the services
provided under it.

9.    CONFIDENTIAL INFORMATION

      9.1   "Confidential Information" is any information relating to the
business of the disclosing party: (i) of which the receiving party becomes aware
because of its performance of this Agreement; (ii) which is treated ad
confidential by the disclosing party. Neither party may disclose or use any of
the other party's Confidential Information, except to the extent necessary to
perform or to exercise rights under this Agreement, or with the consent of the
other party, which consent shall not be unreasonably withheld. Confidential
Information remains the sole property of the original owner and the party shall
exercise reasonable care to maintain its confidentiality. Each party shall use
reasonable care to prevent its employees and agents from violating this
restriction.

      9.2   Confidential Information includes but is not limited to: (i)
information in any form, such as product developments, specifications,
protocols, formulas, methods, techniques, concepts, plans, ideas, programs and
documentation and business, marketing and financial information; (ii) the terms
of this Agreement and all proposals and discussions relating to it, whether oral
or reduced to writing; (iii) business information that is not generally
disclosed to the public; (iv) information which has been specifically designated
as being confidential or secret; (v) information that is deemed to be a trade
secret, or have similar status; and (vi) copies, in any medium, of any of the
above.

      9.3   Confidential Information does not include information that (i) is or
becomes generally available to the public other than by unauthorized disclosure
by the receiving party; (ii) was known in the receiving party at the time of
disclosure from a source other than the disclosing party and this knowledge is
shown in the receiving party's written records; (iii) is or becomes known to the
receiving party, and the receiving party can show that it knows of no
restriction on disclosure binding on the source; or (iv) is independently
developed by the receiving party without using the disclosing party's
Confidential Information. If a party is compelled to disclosed Confidential
Information under the authority of a court or governmental agency, the compelled
party shall promptly notify the other party. The other party shall have the
opportunity to object to the compelled disclosure. To the extent that the other
party secures a legally enforceable protective or equivalent order and delivers
the order to the compelled party, the compelled party shall comply with the
order.

10.   GENERAL

      10.1  Notwithstanding any acknowledgment, any provision or condition in
any Customer purchase order, voucher or other memorandum, or CompuServe Invoice,
which is in any way inconsistent with, or adds to, the provisions hereof is null
and void.

      10.2  No modifications of this Agreement or waiver of any of its terms
will be effective unless set forth in a written document signed by authorized
representatives of Customer and CompuServe.

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                                       5.
<PAGE>   6

      10.3  The services provided under this Agreement are those currently
available from CompuServe.

      10.4  If any term of this Agreement is held to be invalid, the remainder
of the Agreement will remain in force. In such event, the parties shall use
their good faith efforts to replace the invalid provision with a valid provision
which tries to reach results comparable to those intended by the invalid
provision.

      10.5  This Agreement shall be considered performed in Ohio and all
questions regarding the validity, intention of meaning of this Agreement or any
modifications of it will be construed and resolved under the laws and in the
courts of Ohio.

      10.6  If a dispute arises which is not resolved by the personnel directly
involved, the parties shall each designate an executive officer who has no
direct operations responsibility for the subject matter of the dispute, and who
is authorized to investigate, negotiate, and settle the dispute. If the
disinterested officers are unable to settle the dispute within one (1) month (or
an extended period if they so agree), the matter shall proceed to mediation with
a mediator agreed upon by the parties from a list of mediators provided by the
Center for Public Resources. The parties agree to participate in the mediation
in good faith, its endeavor to complete it within two (2) months, and share
equally the mediator's fees and expenses. Either party may file suit or seek
temporary injunctive relief in court if in the judgment such action is necessary
to avoid expiration of an applicable statute of limitations, or necessary to
preserve the status quo or to prevent irreparable damage. The parties agree that
such court actin will otherwise be delayed or postponed until those Dispute
Resolution Procedures have been exhausted. Sections 7 and 8 of this Agreement
are not waived or modified by those Dispute Resolution Procedures.

      10.7  This term service Agreement has been negotiated by the parties in
order to meet the specialized needs and requirements of such party, CompuServe
does not intend to act in the capacity of a common carrier in offering the
enhanced services provided under this negotiated Agreement.

      10.8  Except for mutually agreed upon references, neither the Customer nor
CompuServe shall present or permit any advertising or promotional material which
makes references to the other's products or services, or trademark, logo or
similar symbol, without prior written approval by the other party. Approval
shall not be unreasonably withheld and must be communicated within a reasonable
amount of time.

      10.9  The following paragraphs will survive the termination of this
Agreement, regardless of the reason for termination: 4, 5, 6, 7, 8, 9, and 10.

      10.10 Each party shall conform to all applicable laws, government rules
and regulations related to its performance of this Agreement and use of the
services provided by CompuServe.

      10.11 This Agreement, is the entire and only agreement between the parties
and supersedes all prior and contemporaneous oral or written proposals,
negotiations, conversations and other communications between the parties upon
which neither party is justified in relying. The terms and conditions of this
Agreement shall apply upon execution of this Agreement.

11.   CUSTOMER ELECTIONS

      11.1  Pricing Plan election (check one):

                 X      No minimum hours per month
            -----------
                           500,000 hours per month
            -----------
                         1,000,000 hours per month
            -----------
                         1,500,000 hours per month
            -----------
                         2,000,000 hours per month
            -----------
                         2,500,000 hours per month
            -----------

                                       6.
<PAGE>   7

      11.2  IP Addresses will be provided by (check one):

                         Customer
            -----------
                  x      CompuServe; quantity to be provided:
            -----------
                         to all user logins as well as servers we house there.

      11.3  Names of Customer Contacts authorized to Call CompuServe Network
            Client Support (list up to ten individual names; department names
            are not acceptable):

                  1. Beth Winslow
                     ------------------------------------------------
                  2. Grant Gunz
                     ------------------------------------------------
                  3. Jannot Ross
                     ------------------------------------------------
                  4. Jay Farhat
                     ------------------------------------------------
                  5. Michael Fischer
                     ------------------------------------------------
                  6. Mike Hart
                     ------------------------------------------------
                  7. Francis Anton
                     ------------------------------------------------
                  8. Tuan Bui
                     ------------------------------------------------
                  9. Raghavan Seshadri
                     ------------------------------------------------
                  10. Paul Chow
                     ------------------------------------------------

ACCEPTED FOR CUSTOMER:                   ACCEPTED FOR COMPUSERVE
                                         INCORPORATED

Customer's Name: /s/ GBS iPass Inc.
                ---------------------
Signature: /s/ G. BRADFORD SOLSO         Signature:
          ---------------------------              ----------------------------
Name: G. Bradford Solso                  Name:
     --------------------------------         ---------------------------------
Title: VP & CFO                          Title:
      -------------------------------          --------------------------------
Date: 11/4/97                            Date:
     --------------------------------         ---------------------------------

                                       7.<PAGE>   1
CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS,
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                                                                   EXHIBIT 10.13

                     MANAGED DATA NETWORK SERVICES AGREEMENT

                        (Final: Dated September 17, 1996)

                                     BETWEEN

             SCITOR INTERNATIONAL TELECOMMUNICATIONS SERVICES, INC.

                                       AND

                              I-PASS ALLIANCE, INC.

<PAGE>   2

        This Agreement is entered into as of this 17th day of September, 1996 by
and between:

        SCITOR INTERNATIONAL TELECOMMUNICATIONS SERVICES, INC., a company
incorporated under the laws of the State of Delaware, whose principal place of
business is located at 3100 Cumberland Circle, Suite 1200, Atlanta, Georgia
30339, hereinafter referred to as ("Scitor ITS"); and I-PASS ALLIANCE, INC., a
company incorporated under the laws of the State of California, whose principal
place of business is located at 555 Bryant Avenue, #248, Palo Alto, California
94301 hereinafter referred to as ("Customer").

                                    RECITALS:

        WHEREAS, Customer desires to obtain certain managed data network
services from Scitor ITS in order to enable data communications from, to and
between certain of Customer's offices worldwide;

        WHEREAS, the Parties desire to specify the terms and conditions under
which Scitor ITS will provide the Service to Customer;

        NOW, THEREFORE, in consideration of the premises and mutual undertakings
hereinafter set forth, the Parties, intending to be legally bound, hereby agree
as follows:

1.      DEFINITIONS

        1.1 In this Agreement, including the Attachments and Schedules which are
by this reference incorporated herein, the following words and expressions shall
have the following meanings:

                1.1.1 "ASSOCIATED COMPANY" shall mean any company controlling,
controlled by or under common control of either of the Parties;

                1.1.2 "CCITT" shall mean the International Telegraph and
Telephone Consultative Committee;

                1.1.3 "COMMISSIONING TESTS" shall mean the commissioning tests
and procedures to be carried out by Scitor ITS in order to commission the
services as specified in Attachment 4;

                1.1.4 "CUSTOMER EQUIPMENT" shall mean X.25 pads or LANAS routers
used for access to Scitor ITS Network and to utilize the Service;

                1.1.5 "DATE OF CONNECTION" shall mean the date of the physical
connection and commissioning of the Service at each of the Locations;

                1.1.6 "DOLLARS" or "$" shall mean United States Dollars;

                1.1.7 "DTE" shall mean Data Terminating Equipment;

                1.1.8 "EFFECTIVE DATE" shall mean the date first above written;

                                     Page 1
<PAGE>   3

                1.1.9 "EQUIPMENT" shall mean the communications equipment,
cables and connectors which may be supplied by Scitor ITS to Customer under this
Agreement;

                1.1.10 "CUSTOMER FACILITIES" shall mean all such equipment and
communications lines, including any public data networks or Customer Equipment
required by Customer to access the Network (other than Tail Circuits, Equipment
and Software which Scitor ITS supplies to Customer pursuant to Clause 5.2)
magnetic media, programs, software and other facilities, including the provision
of personnel, required by Customer for its use of the Service;

                1.1.11 "FORCE MAJEURE" shall mean an event the result of which
causes a Party's failure or delay in performance due to circumstances beyond the
that Party's reasonable control including, but without limitation to the
foregoing, labor disputes, strikes, lock-outs, shortages of or liability to
obtain labor, energy components, raw materials or supplies, war or act of war,
riot, insurrection, epidemic, act of God or governmental action not the fault of
the non-performing Party;

                1.1.12 "FRAME RELAY" shall mean a high speed switched data
service accessing the Network via a permanent leased digital Tail Circuit
supporting the transfer of bi-directional Frame Relay frames between terminating
equipment at Locations and Scitor ITS' Frame Relay service port on the Network.

                1.1.13 "INITIAL TERM" shall mean forty (40) months from the
Effective Date of this Agreement;

                1.1.14 "LOCATIONS" shall mean Customer's locations to be
provided with the Service as listed in Attachment 2;

                1.1.15 "NETWORK" shall mean Scitor ITS's communications
processors, related equipment, and circuits used by Scitor ITS for the provision
of the Service, but excluding Tail Circuits to Locations, public data networks
and any terminal equipment including the Equipment sited at Locations;

                1.1.16 "NODE" shall mean a node of the Scitor ITS Network to
which a Tail Circuit is to be connected for the purposes of rendering the
Service to Customer (dedicated leased line connections only) such Nodes being
deployed at such times and places as determined by Scitor ITS;

                1.1.17 "PARTIES" shall mean Scitor ITS and Customer; "Party"
shall mean either Scitor ITS or Customer as the context requires;

                1.1.18 "PTT" shall mean a governmental or non-governmental
entity or authority which is empowered to own or lease and operate
telecommunications circuits or other capacity and to lease said circuits or
capacity to parties such as Scitor ITS;

                1.1.19 "PUBLIC X.28" shall mean Scitor ITS' shared public rotary
X.28 dial up service.

                                     Page 2
<PAGE>   4

                1.1.20 "SERVICE" shall mean Frame Relay, X.25, X.28, LAN Access
and other data communications services and all related and ancillary services
thereto, or any of same, including the provision of Equipment and Software, all
as more fully described in Attachment 1;

                1.1.21 "SITA" shall mean Societe Internationale de
Telecommunications Aeronautiques;

                1.1.22 "SOFTWARE" shall mean the software programs and each and
every component thereof, as amended from time to time, including all
developments, versions or releases thereof whether existing now or becoming
available in the future, and all related documentation, which may be supplied by
Scitor ITS in connection with the provision of the Service, whether integral to
the Equipment or otherwise;

                1.1.23 "SUB-CONTRACTOR" shall mean an Associated Company of
Scitor ITS or otherwise a third party whose identity has been notified to
Customer;

                1.1.24 "TAIL CIRCUIT" shall mean a telecommunications circuit or
other capacity leased from the relevant telecommunications authorities (PTTs)
and which permits the connection of a Location to the nearest Scitor ITS Network
node;

                1.1.25 "X.25" shall mean a synchronous protocol utilized to
effect managed data network services.

2.      SCOPE AND PURPOSE OF AGREEMENT

        This Agreement, including the Attachments, and Schedules, governs the
terms and conditions upon which Scitor ITS shall render the Service to Customer.
This Agreement is for the benefit of Customer only and in no event shall
Customer be entitled to resell the Service to any third party. Scitor ITS
reserves the right to refuse any request for Service at any Location or country
or to immediately suspend or terminate any Service if Scitor ITS has reasonable
grounds for suspecting that such request for, or provision of Service is not in
accordance with this Clause 2. In no event shall Customer be authorized to
connect any other communications network to the Network, with the exception of
the Customer Equipment, whether directly or indirectly or whether via Equipment
or any other terminal equipment not supplied by Scitor ITS. Breach of this
Clause 2 by Customer shall be considered a material breach of this Agreement.

3.      TERM AND TERMINATION

        3.1 This Agreement shall become effective on the Effective Date and,
except as provided under Clauses 3.2 or 3.3 below, shall continue in full force
and effect for the Initial Term. Thereafter, this Agreement shall be
automatically renewed for successive periods of 12 months unless either Scitor
ITS or Customer gives to the other Party written notice of its intention to
terminate this Agreement at least 60 days prior to the end of the Initial Term
or any renewal thereof.

        3.2 Either Party may terminate this Agreement by notice in writing to
the other Party forthwith in any of the following events:

                                     Page 3
<PAGE>   5

                3.2.1 if the other Party is guilty of any material breach,
non-observance or non-performance of its obligations hereunder or any of them
and does not remedy the same (if it is capable of remedy) within 14 days of
written notice of such failure or breach being given by the non-defaulting
Party;

                3.2.2 if an order is made or an effective resolution is passed
for the dissolution or winding up of the other Party except for the purposes of
an amalgamation, merger or reconstruction;

                3.2.3 if an encumbrancer takes possession or a receiver is
appointed over the whole or any part of the undertaking or assets of the other
Party;

                3.2.4 if the other Party becomes insolvent or makes any special
arrangements or any special assignment for the benefit of its creditors, or is
the subject of a voluntary or involuntary filing under the bankruptcy laws of
any jurisdiction.

        3.3 On termination of this Agreement for whatever reason each Party will
return to the other forthwith any and all property of whatever kind and nature
provided under this Agreement and belonging to the other.

        3.4 Termination of this Agreement for any cause shall not affect any
rights or obligations of the Parties in relation to anything done prior to such
termination and the provisions of this Agreement shall continue to bind the
Parties insofar and so long as may be necessary to give effect to such rights
and obligations.

4.      PROVISION OF SERVICE

        4.1 Customer shall negotiate and conclude contracts with Customer
Equipment suppliers wherein such contracts include the provision of the
Services. Customer shall be solely responsible for all risks and expenses
incurred in connection with its activities under this Agreement and for itself
with Customer Equipment suppliers for the purpose of provisioning the Services
and act in all respects on its own account, including, but not limited to,
technical support, project management and help desk services. Customer shall
procure under Customer Equipment suppliers contracts that all Customer Equipment
suppliers will comply with all obligations of Customer under this Agreement.

        4.2 Scitor ITS shall provide and Customer shall obtain from Scitor ITS,
the Service specified in Attachment 1, subject to payment of the charges
specified in Attachment 2.

        4.3 Scitor ITS reserves the right to control, direct and establish
procedures for the use of the Service and Customer agrees to follow the
reasonable instructions and procedures of Scitor ITS with respect to the use of
the Service. Scitor ITS also reserves the right to make operational changes to
the Service, including Customer identification procedures, types of terminal
equipment permitted to access the Service, system programming languages,
administrative and operational algorithms, apparatus comprised in any network
used to deliver the Service, and designation of particular addresses, provided
that in the exercise of its rights

                                     Page 4
<PAGE>   6

under this Clause 4.2, Scitor ITS shall not materially adversely affect the
Service provided to Customer nor cause Customer to incur increased charges.

        4.4 Recognizing the rapidly changing telecommunications environment and
the evolving area of telecommunications law, both Parties shall actively monitor
and ensure that its operations, including the connection of any apparatus,
Equipment or Customer Equipment to any network used to deliver the Service, are
in full compliance at all times with the applicable telecommunications, data
protection, or other laws, regulations, and licenses (including, but not limited
to, the requirements and limitations associated with the provision of voice
service over frame relay) in each jurisdiction in which Customer uses the
Service or Scitor ITS provides the Service. Customer will obtain any necessary
regulatory approvals and licenses, and upon reasonable request from Scitor ITS,
Customer will provide evidence of said regulatory approvals and licenses to
Scitor ITS.

        4.5 Any terminal, Customer Equipment or other computer equipment used to
gain access to the Service must be approved by Scitor ITS prior to its
connection to the Network. Scitor ITS reserves the right to immediately
disconnect (or require the disconnection of) any such equipment in breach of
this provision.

        4.6 Customer shall nominate a representative ("Network Project
Manager") and a deputy on either of whose authority Scitor ITS may rely in its
relationship with Customer.

        4.7 Scitor ITS shall put in place, and thereafter maintain for the term
of this Agreement, reasonable security to protect Customer's computer stored
data transmitted over the Network from unauthorized access and disclosure other
than as permitted by the terms of this Agreement or to anybody having statutory
authority to require Scitor ITS to make disclosures.

        4.8 Customer shall be responsible for obtaining and maintaining the
Customer Facilities. Neither Scitor ITS nor its agents or Sub-Contractors shall
have any responsibility for or liability with respect to the Customer
Facilities, including, but not limited to, the use, operation or performance of
such Customer Facilities.

        4.9 It is understood that the provision of adequate comprehensive
liability insurance to protect Scitor ITS/SITA or Associated Companies of Scitor
ITS from all forms of property damage, bodily injury and death, in all Locations
where Customer Equipment is co-located with Scitor ITS/SITA or Associated
Companies of Scitor ITS shall be provided by Customer. Said insurance shall be
evidenced by Customer providing to Scitor ITS a certificate of insurance naming
Scitor ITS/SITA or Associated Companies of Scitor ITS as additional insured with
a minimum of thirty (30) days notice of cancellation.

5.      SUPPORT SERVICES

        5.1 Scitor ITS shall provide for the benefit of Customer the help desk
facilities at certain locations as notified by Scitor ITS, in order that
Customer may obtain technical advice and guidance on the operation and use of
the Service. Customer understands that the location of the help desk facilities
is subject to reasonable change at any time. These help desk facilities will be
available 24 hours a day, 7 days a week, to answer all service related queries
to Customer

                                     Page 5
<PAGE>   7

designated personnel. Scitor ITS shall use its reasonable endeavors to respond
to Customer promptly on any query which is Service related.

        5.2 Scitor ITS shall provide Tail Circuit management Service for all
Tail Circuits requested by Customer. Tail Circuit management services comprise:

                5.2.1 ordering (where legally able to do so) and managing of the
connection of Tail Circuits, modems and other communications equipment from the
relevant PTTs or other third party vendors as applicable;

                5.2.2 testing and acceptance of Tail Circuits, modems and other
communications equipment;

                5.2.3 Tail Circuit fault reporting and coordination of
restoration upon Scitor ITS becoming aware of a fault;

                5.2.4 payment to PTTs and other third party vendors in local
currency on Customer's behalf, where applicable (but this service does not
affect Customer's liability with respect to such Tail Circuits, modems or other
communications equipment and all sums paid by Scitor ITS to PTTs or other third
party vendors in respect thereof shall be reimbursed by Customer as more fully
described in Attachment 2).

        5.3 It is acknowledged by Customer that in providing the Service under
this Agreement, Scitor ITS will be carrying out various project management tasks
as agreed by Customer. Customer hereby agrees to pay Scitor ITS for all project
management agreed in advance by Customer, in accordance with the charges
specified in Attachment 2. Project Management shall include, without limitation,
creation and agreement of critical path schedules, liaison with Customer's
Network Project Manager, implementation and configuration of all Network
connections and overall management of Customer's account.

        5.4 Scitor ITS shall put in place as soon as possible following the
Effective Date of this Agreement, appropriate escalation procedures to
facilitate the prompt and orderly resolution of any problems.

6.      EQUIPMENT

        6.1 Scitor ITS shall connect the Equipment at the Locations (if
requested by Customer) on dates to be agreed by the Parties. Scitor ITS shall
provide reasonable notification of the date of connection and shall connect at
times to be agreed by the Parties. Should connection require the removal or
disconnection of any existing equipment of Customer, Customer shall permit, and
obtain all necessary consents for, such removal or disconnection and shall give
Scitor ITS all necessary assistance to enable such work to be carried out.

        6.2 On the date of connection of the Equipment, Scitor ITS shall
commission the Equipment, which on successful commissioning shall be turned over
to the Customer for Acceptance Testing. For the purpose of this Clause 6.2,
"successful commissioning" shall mean that Scitor ITS shall have checked,
powered up, and then carried out manufacturer's initialization tests on the
Equipment as confirmed by Customer in writing by the Customer's or the
Associated Company's Network Project Manager. Customer shall have fifteen (15)
days following

                                     Page 6
<PAGE>   8

successful commissioning to test the Equipment to ensure that the Equipment is
functioning according to the specifications as set forth in Exhibit 1 to
Attachment 4 and is installed correctly ("Test Period"). Customer shall inform
Scitor ITS in writing of any non-conformance during this period and Scitor ITS
upon notification shall promptly correct such non-conformance. If Scitor ITS is
unable to correct such non-conformance within thirty (30) days then the Customer
may elect to cancel the Service at the affected Location without further
obligation to Scitor ITS, If the Customer fails to provide Scitor ITS with
notice within the Test Period, the Equipment shall be deemed accepted by the
Customer. The date of acceptance shall be either the date Customer provide
written notice of acceptance or fifteen (15) days after successful
commissioning, whichever is earlier.

        6.3 The rental period shall commence on the date of acceptance of the
Service pursuant to Clause 12 and shall thereafter continue in accordance with
the term of this Agreement.

        6.4 The rental and any other charges shall be as specified in Attachment
2.

        6.5 The Equipment shall at all times remain the sole and exclusive
property of Scitor ITS or its Sub- Contractors and Customer shall have no rights
or interest in the Equipment except for quiet possession and the right to use
the Equipment under the terms and conditions of this Agreement.

        6.6 Customer shall have the following additional obligations with
respect to the Equipment:

                6.6.1 not to sell, assign, sub-let, pledge or part with
possession or control of or otherwise deal with the Equipment or any interest
therein;

                6.6.2 not to change, remove or obscure any labels, plates,
insignia, lettering or other markings which are on the Equipment at the time of
connection thereof or which may thereafter be placed on the Equipment by Scitor
ITS or by any person authorized by Scitor ITS;

                6.6.3 to keep the Equipment free from distress, execution or any
other legal process;

                6.6.4 not to move the Equipment from the Location to which it
was delivered and connected without Scitor ITS's prior written consent;

                6.6.5 not to use the Equipment or permit the same to be used
contrary to any law or any regulation for the time being in force.

        6.7 Customer shall have full responsibility for the upkeep of the
Equipment. For the purpose of this Clause 6.7, "responsibility for upkeep" shall
mean that Customer shall:

                6.7.1 ensure that proper environmental conditions as recommended
by the manufacturers are maintained for the Equipment and that the exterior
surfaces are kept clean and in good condition;

                                     Page 7
<PAGE>   9

                6.7.2 not make any modifications to the Equipment;

                6.7.3 not use in conjunction with the Equipment any accessory,
attachment or additional equipment other than that which has been supplied by or
approved in writing by Scitor ITS.

        6.8 Upon termination or expiry of this Agreement, Customer shall
surrender possession of the Equipment in good order, repair and condition, to
Scitor ITS, fair wear and tear excepted.

        6.9 Scitor ITS shall ensure that the Equipment is at the time of
commissioning, and remains during the term of this Agreement, in good working
order. If a Service fault occurs which has been caused by a failure in the
Equipment, Scitor ITS shall restore or repair the Service as soon as practicably
possible to the affected Location following such notification. Scitor ITS
further agrees that a Scitor ITS Sub-Contractor will, if necessary as determined
by Scitor ITS, arrive at the affected Location and commence any remedial
activities within 4 working hours of notification, provided the notification is
received, and the call-out can be made during the normal business day of the
Scitor ITS Sub-Contractor nearest to the affected Location, and provided, also
that the affected Location is within a 45 mile radius of said center ("Normal
Service"). Remedial service on Equipment other than Normal Service shall be
carried out by Scitor ITS through its Sub-Contractors as soon as is practicably
possible, taking into account availability of service personnel, the time and
date of Customer's notification and the country concerned.

        6.10 Scitor ITS shall not be responsible for Service faults, nor shall
Scitor ITS be obliged to comply with its obligations under Clause 6.9, if such
faults occur as a result of: (a) damage to the Equipment during transport
activity or connection carried out by Customer or any third party other than as
authorized by Scitor ITS; (b) interventions other than normal interventions
carried out by non Scitor ITS personnel; (c) modifications, to the Equipment
which have not been approved by the Equipment manufacturer or carried out by
personnel unapproved by Scitor ITS; (d) improper treatment to the Equipment,
failure to meet the Equipment manufacturer's specifications, or environmental
conditions; or (e) accident or negligence on the part of Customer or any Force
Majeure event. Any site visits or repairs made necessary by the events specified
in this Clause 6.10 shall be subject to prior agreement by Scitor ITS and may
cause Customer to incur increased charges for the Service at the affected
Location, such charges to be commensurate with the cost to Scitor ITS of
restoring or repairing the Service.

7.      SOFTWARE

        Customer is hereby granted non-exclusive and non-transferable licenses
to use Software strictly in performing this Agreement. The Software and any
intellectual property rights of whatever nature in the Software are and shall
remain vested in Scitor ITS or an Associated Company of Scitor ITS and nothing
contained in this Agreement shall convey any ownership interest in the Software
to Customer. Customer acknowledges that the provision of Software is made by
Scitor ITS strictly for use in conjunction with the Service and Customer agrees
not to produce, copy, alter, modify, or add to the Software or any part thereof,
nor to attempt or to

                                     Page 8
<PAGE>   10

allow a third party to attempt to reverse engineer, translate or convert the
Software from machine readable to human readable form, except as permitted by
applicable law.

8.      INTELLECTUAL PROPERTY RIGHTS AND CONFIDENTIALITY

        8.1 It is understood and agreed by Customer that all intellectual
property rights in the computer programs utilized by Scitor ITS in relation to
the Service, and the Network are either licensed to or the property of Scitor
ITS and nothing contained in this Agreement shall be deemed to convey title or
ownership interest therein to Customer.

        8.2 Subject to this Clause 8.2, Scitor ITS warrants that the Service
will not infringe third party intellectual property rights in any country where
the Service are provided to Customer. If Scitor ITS breaches this warranty it
will defend Customer against any claim in respect of any infringement or alleged
infringement and will pay resulting costs and damages finally awarded by a
court, provided that Customer: (a) promptly notifies Scitor ITS in writing of
the claim and; (b) gives Scitor ITS sole control of the defense and all related
settlement negotiations. Scitor ITS will either procure the right for Customer
to continue using the Service (including the part of the Service that has
infringed) or offer alternative Service so that they become non-infringing, at
no cost to Customer. Scitor ITS will have no liability for any claim based upon
the combination, operation or use of the Service with equipment, data or
software not supplied by Scitor ITS if the cause of the infringement cannot be
clearly identified. Notwithstanding anything else contained in this Clause 8.2,
in no event shall Scitor ITS's liability to Customer in respect of Equipment or
software not proprietary to Scitor ITS or an Associated Company of Scitor ITS
exceed any intellectual property infringement warranties provided to Scitor ITS
or an Associated Company of Scitor ITS by third party equipment and software
suppliers.

        8.3 Customer and Scitor ITS acknowledge that they will receive
confidential information and trade secrets ("Confidential Information") from
each other in connection with this Agreement. Confidential Information shall be
deemed to include all the information each Party receives from the other Party,
except anything designated as not confidential. Customer and Scitor ITS agree to
maintain the secrecy of the Confidential Information and agree neither to use it
(except for the purposes of performing hereunder) nor to disclose it to anyone
outside Customer or Scitor ITS or to anyone within Customer and Scitor ITS who
does not have a need to know it in order to perform under this Agreement.
Confidential Information shall not include any information which is publicly
available at the time of the disclosure or subsequently becomes publicly
available through no fault of Customer or Scitor ITS or is rightfully acquired
from a third party who is not in breach of an agreement to keep such information
confidential.

9.      CHARGES AND PAYMENT

        9.1 All charges shall be invoiced by Scitor ITS to Customer in Dollars,
monthly in advance unless otherwise provided in Attachment 2, and shall be
payable, in Dollars, without deduction or set- off, within 30 days of receipt of
invoice by Customer. All other charges shall be invoiced as incurred or monthly,
in arrears, in Dollars and shall be payable, in Dollars, without deduction or
set-off, within 30 days of receipt of invoice by Customer.

                                     Page 9
<PAGE>   11
        9.2 All prices and charges stated are exclusive of value added tax,
sales tax, excise tax, gross receipts tax and any similar tax which may be
applicable thereto and Customer agrees to pay all such applicable taxes.

        9.3 Scitor ITS reserves the right to make a reasonable charge for any
work done by Scitor ITS which is attributable to Customer's failure to perform
any of its obligations under this Agreement, provided that such work is
necessary in the reasonable discretion of Scitor ITS and that wherever feasible,
Scitor ITS shall have notified Customer's Network Project Manager in advance.

        9.4 Reasonable charges for travel and subsistence (when not specifically
and expressly included in the Service) are separately payable by Customer
provided and to the extent that they have been agreed to in advance by the
Parties.

        9.5 Failure to pay by Customer according to the terms of this Agreement
shall entitle Scitor ITS, without prejudice to its other rights and remedies
under this Agreement to:

                9.5.1 charge interest on a daily basis from the original due
date at the rate of 4 percentage points above the Chase Manhattan Bank's annual
Prime Rate in force from time to time; and/or

                9.5.2 suspend the Service, having given 14 days written notice
of its intention to do so, and Customer having failed to remedy its payment
default during that time.

        9.6 There will be special pricing that applies to the Services up until
December 31, 1996. After that date the full rate pricing will be charged, all as
more fully described in the Schedule to Attachment 2.

10.     EXCLUSIONS AND LIMITATIONS OF LIABILITY

        10.1 Neither Party will be liable for delay in performing obligations or
for any failure to perform obligations if the delay results from circumstances
beyond the reasonable control of either Party.

        10.2 EXCEPT AS EXPRESSLY CONTAINED IN THIS AGREEMENT, SCITOR ITS MAKES
NO WARRANTIES AND HEREBY DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT
TO THE SERVICE OR ANY EQUIPMENT OR SOFTWARE PROVIDED UNDER OR IN RELATION TO THE
AGREEMENT.

        10.3 NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, NEITHER
PARTY SHALL BE LIABLE TO THE OTHER PARTY FOR ANY INCIDENTAL, SPECIAL,
CONSEQUENTIAL OR PUNITIVE DAMAGES HOWSOEVER ARISING INCLUDING, BUT NOT LIMITED
TO, ANY DAMAGES FOR LOST TIME, INCOME, REVENUE, CLIENTS GOODWILL, PROFITS OR
OTHER SIMILAR ITEMS, OR

                                    Page 10
<PAGE>   12

ANY BUSINESS INTERRUPTION OF ANY KIND EVEN IF THE OTHER PARTY HAS BEEN INFORMED
OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE.

        10.4 In the event that data furnished by Customer, whether transmitted
via the Network or otherwise, is lost, destroyed or damaged due to the
negligence of Scitor ITS, its agents or employees, Customer's sole remedy shall
be the repair or replacement by Scitor ITS of such lost, destroyed or damaged
data, provided however that such repair or restoration can reasonably be
performed by Scitor ITS and provided, further, that Customer furnishes Scitor
ITS with all source data, in machine readable form, necessary for such repair or
restoration.

        10.5 Subject to Clauses 10.3 and 10.4, and without prejudice to
Customer's obligation to pay any charges hereunder for Service rendered, the
Parties' maximum liability to each other under this Agreement is limited in
respect of each event or series of connected events as follows:

<TABLE>
<S>               <C>
$1,000,000        in respect of physical damage to or loss of tangible property;
$100,000          in respect of all other events other than intentional acts or acts of
                  negligence by a Party, its employees or agents, to the extent
                  that such acts cause death of or injury to persons.
</TABLE>

        10.6 The Parties' sole obligations and liabilities are as stated in this
Agreement and all other representations, conditions, warranties and terms
express or implied whether by statute, law or otherwise are hereby excluded to
the full extent permitted by law.

11.     INDEMNITY

        Customer hereby agrees to indemnify and hold Scitor ITS harmless, from
and against any and all claims, liabilities, losses, damages, costs, expenses
(including reasonable legal fees and other costs of litigation or arbitration on
an indemnity basis) [*]. This Clause 11 shall survive any termination or
expiration of this Agreement.

12.     COMMISSIONING AND ACCEPTANCE OF SERVICE

        12.1 Scitor ITS shall commission the Service at the Locations carrying
out the Commissioning Tests and procedures specified in Attachment 4.

        12.2 Acceptance of the Service at a Location by Customer shall be on the
date that Scitor ITS has successfully completed said Commissioning Tests or, in
the case of X.28 dial-up shared public rotary service, on the date Scitor ITS
issues a network user identifier ("NUI") to Customer.

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                                    Page 11
<PAGE>   13
13.     CHANGE CONTROL PROCEDURES

        All changes to the Service including, without limit to the generality of
the foregoing, connection upgrades and downgrades, reconfigurations and new
Service shall be as mutually agreed by the Parties and shall be subject to the
following change control procedures:

        13.1 Customer shall submit to Scitor ITS a written request for change
which alters, amends, enhances, adds to or deletes from the Service to be
provided by Scitor ITS under this Agreement (hereinafter referred to as an
"RFC");

        13.2 Scitor ITS shall evaluate each such RFC and shall within fourteen
(14) days following Scitor ITS's receipt of the RFC submit a written response
including Scitor ITS's ability to provide any varied or new Service, and the
cost impact upon Customer in doing so;

        13.3 upon receipt of Scitor ITS's response, Customer shall notify Scitor
ITS whether it wishes to proceed on the basis of the terms and conditions set
forth in Scitor ITS's response;

        13.4 upon receipt of said notification from Customer that they wish to
proceed, Scitor ITS shall within sixty (60) days of the original written request
from Customer, commence performance in accordance therewith;

        13.5 for the purposes of this Agreement, each RFC duly accepted by
Scitor ITS and Customer shall constitute a supplement to this Agreement and
shall thus be automatically incorporated herein.

14.     APPLICABLE LAW AND ARBITRATION

        14.1 This Agreement and all matters regarding the interpretation and /
or enforcement hereof, shall be governed exclusively by the law of the State of
Georgia, except in so far as the federal law of the United States of America may
control any aspect of this Agreement in which case federal law shall govern such
aspect.

        14.2 All disputes arising in connection with this Agreement shall be
settled exclusively by arbitration before a single arbitrator in Washington, D.
C. in accordance with the Commercial Arbitration Rules of the American
Arbitration Association. Each Party irrevocably consents to personal
jurisdiction and to ex parte action should any Party refuse to participate in
such proceedings. The arbitrator's award shall be final and binding on all
Parties and judgment on the award may be entered and the award enforced in any
court having jurisdiction thereof.

15.     GENERAL

        15.1 NOTICES: All notices under this Agreement shall be in writing
addressed to the Parties at their respective addresses stated on page 1 hereof,
or any subsequent address notified to the other Party following the procedures
set forth in this Clause 15.1. If sent by international courier, notices shall
be deemed to have been given 3 days after the date of delivery by the Party
giving notice the notice to the courier. Notices hereunder may also be sent by
facsimile to addresses and/or numbers notified for the purpose pursuant to the
procedures set forth in this Clause 15.1, provided that the sending Party
obtains confirmation of the receipt of

                                    Page 12
<PAGE>   14

such notices from the recipient. If so sent, such notices shall be deemed to
have been given on the first business day (in the country of receipt) after the
date of transmission.

        15.2 ASSIGNMENT: Neither Party shall assign or otherwise dispose of this
Agreement or any part hereof or any benefit hereunder without the prior consent
in writing of the other Party, provided that:

                15.2.1 Scitor ITS shall be entitled to assign or otherwise
dispose of this Agreement or any part hereof to an Associated Company of Scitor
ITS; and

                15.2.2 Customer shall be entitled to assign or otherwise dispose
of this Agreement, or any part hereof to an Associated Company of Customer,
having received Scitor ITS's written consent, such consent not to be
unreasonably withheld or delayed.

        15.3 NO WAIVERS: No failure or delay of either Party in exercising any
right, power, or privilege hereunder (and no course of dealing between the
Parties) shall operate as a waiver of any such right, power or privilege. No
waiver of any default on any one occasion shall constitute a waiver of any
subsequent default. No single or partial exercise of any such right, power or
privilege shall preclude the further or full exercise thereof.

        15.4 NO THIRD PARTY BENEFICIARIES, AGENCY OR PARTNERSHIP: The provisions
of this Agreement are solely for the benefit of the Parties. No other parties,
including Customer Associated Companies , invitees, members of the general
public and other third parties are intended to have nor shall have any rights
whatsoever under this Agreement, whether for injury, loss or damage to persons
or property, or for economic loss, damage or injury otherwise. This Agreement is
not intended to create a joint venture or partnership between the Parties and
neither Party is authorized to act as the agent of the other.

        15.5 INVALIDITY: If any term, provision, or clause of this Agreement or
any portion of such term, provision or clause is held invalid or unenforceable,
the remainder of this Agreement will not be affected thereby and each remaining
term, provision or clause or portion thereof will be valid and enforceable to
the full extent permitted by law.

        15.6 FURTHER DOCUMENTS: Each Party agrees to execute such additional
documents as may be necessary or appropriate to accomplish the purposes this
Agreement.

        15.7 SUB-CONTRACTORS: Scitor ITS shall be entitled to subcontract any of
its obligations under this Agreement to Sub-Contractors but Scitor ITS shall in
all events be fully liable to Customer for the performance (or lack of) of its
Sub-Contractors under this Agreement.

        15.8 ENTIRE AGREEMENT: This Agreement constitutes the entire agreement
relating to the Service and supersedes all previous oral or written
communications, proposals and agreements in respect thereof. This Agreement may
not be modified, except by supplements duly executed by the Parties.

        15.9 INTERPRETATIONS: In this Agreement unless otherwise stated (a) the
headings used in this Agreement are included for convenience only and are not to
be used in construing or

                                    Page 13
<PAGE>   15

interpreting this Agreement; (b) any reference to the plural shall include the
singular and any reference to the singular shall include the plural; and (c) any
reference to an attachment, clause or to a schedule shall be an attachment,
clause or a schedule of this Agreement.

        IN WITNESS WHEREOF, Scitor ITS and Customer have duly executed this
Agreement as of the day and year first above written.

SCITOR ITS                                CUSTOMER

By: /s/ William Bongert                   By: /s/ Christopher Moore
   --------------------------------          -----------------------------------
Name:   William Bongert                   Name:   Chris Moore
     ------------------------------            ---------------------------------
Title:  Vice President & GM               Title:  President
      -----------------------------             --------------------------------

                                    Page 14
<PAGE>   16
                      ATTACHMENT 1 - DESCRIPTION OF SERVICE

        The Service provided by Scitor ITS under this Agreement shall be as
described in this Attachment. Changes to the Service shall be mutually agreed by
the Parties (and in accordance with the procedures set forth in Clause 13) and
shall be incorporated herein by duly executed supplements.

1.      OVERVIEW.

        Scitor ITS shall provide Customer with an end to end managed data
        network service, providing a complete end to end solution for the
        interconnection of Customer's Local Area Network ("LAN") in the
        Locations, and including connection to the Network (X.25 or Frame Relay)
        to the SITA Mega Transport Network (MTN), provision and support of
        routers, end to end Network management to include alarm monitoring,
        configuration, problem diagnosis, and consolidated support of all
        Network components. In order to maintain security of the Locations, each
        of the routers provided will be configured with an access list. Customer
        shall be provided with a VPN that shall be accomplished by
        administration of the virtual private circuits as defined in the Frame
        Relay service to prevent access to and from any site not specifically
        authorized by the Customer. Access lists in the Customer's site routers
        can be used to provide additional security as Customer deems necessary.

2.      SPECIFIC CONNECTIONS

        Scitor shall provide the specific connections at the Customer's request
        and line speeds to the Network all as more fully described in the
        schedules to Attachment 2 at the Locations listed in the schedule to
        Attachment 3, and also the provision of routers, modems, and cables
        (from the routers to the modems).

3.      SOFTWARE

        The Software under this agreement shall consist of software and firmware
        integral to the Equipment.

4.      LAN TO LAN ACCESS

        LAN to LAN Access comprises the delivery, configuration, connection and
        ongoing support of all routers, modems and cables to ensure LAN to LAN
        connectivity between the Locations. As part of this service Scitor ITS
        will configure the router network to provide optimum performance across
        the Network. Each LAN protocol to be carded across the network will be,
        in each case, tuned to ensure that only traffic for the wide area
        network is passed from the LAN.

                              Attachment 1, Page 1

<PAGE>   17
                             ATTACHMENT 2 - CHARGES

        Scitor ITS shall provide Customer with the Service in the Locations and
in accordance with the charges all as set forth in the schedule to this
Attachment ("Schedule"). Scitor shall commence billing of fixed port and CIR
charges on the date of commissioning of the Service at any Location and such
charges will then be invoiced monthly in advance until the date of termination
or expiration of this Agreement; traffic charges shall be invoiced monthly in
arrears; connection and set up charges will be added to the first months port
charge, and NUI administration charges shall be invoiced monthly in arrears.
Customer understands that the X.28 connections are Scitor ITS' asynchronous
public shared rotary dial-up Service.

1.      PORT AND CIR CHARGES

        The port and CIR charges applicable to the Locations shall be as
        specified in the Schedule. All port and CIR charges are fixed for the
        Initial Term. Scitor shall commence billing of fixed port charges on the
        date of commissioning of the Service at any Location and such charges
        will then be invoiced monthly in advance until the date of termination
        or expiration of this Agreement.

2.      CONNECTION AND DISCONNECTION CHARGES

        The charges applicable for connections shall be as specified in the
        Schedule and for disconnections shall be [*] per disconnected Location.
        All such charges are one time charges payable in the case of connections
        on the date of commissioning of the Service at a Location; in the case
        of disconnections, such charges are payable on the date of disconnection
        of the Location from the Network.

3.      PROJECT MANAGEMENT CHARGES

        Project Management charges applicable to this Agreement shall be as
        specified in the "Schedule. All Project Management charges are one time
        charges payable on the date of commissioning of the Service at a
        Location.

4.      TAIL CIRCUIT CHARGES

        Tail Circuit charges shall be as notified by Scitor ITS. Tail Circuit
        charges are monthly charges adjusted in line with actual charges from
        PTTs. Customer shall be entitled to request Scitor ITS to review the
        Tail Circuit charges for any Location and any changes to Tail Circuit
        charges as a result of said review shall be effected the first day of
        the month following such review. No credits for Tail Circuit charges
        shall apply. Tail Circuit charges commence from the date of installation
        of the Tail Circuit by the PTT.

5.      MANAGEMENT CHARGES

        TAIL CIRCUIT Customer shall pay monthly a charge of [*] of the Tail
        Circuit charges or [*] whichever is the higher. This charge is in
        addition to Tail Circuit charges.

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                              Attachment 2, Page 1

<PAGE>   18
        NUI Customer shall pay monthly a charge of [*] per Location.

6.      EQUIPMENT RENTAL CHARGES

        Equipment rental charges applicable to this Agreement shall be as
        specified in the Schedule. These charges shall be fixed for the Initial
        Term of this Agreement. Equipment rental charges shall commence on the
        date of commissioning of the Service at a Location.

7.      SOFTWARE LICENSE FEES

        The software license fees shall be as specified in the Schedule and
        shall be payable upon the date of delivery of the Software to Customer
        (unless integral to the Equipment).

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                              Attachment 2, Page 2

<PAGE>   19

                         SCHEDULE X.25 AND X.28 CHARGES

1.      MONTHLY PORT CHARGES

<TABLE>
<CAPTION>
                                  LINE
  LOCATION         SERVICE        SPEED        FIXED PORT($)       TRAFFIC($ PER MB)
-------------    -----------    --------   ---------------------   -------------------
<S>              <C>            <C>        <C>                     <C>
    [*]          [*]               [*]     [*]                     N/A (waived through
                                                                   31 December 1996)
    [*]          [*]               [*]     [*]    (after 1/1/97)   N/A
    [*]          [*]                       [*]
    [*]          [*]                       [*] each
    [*]          Telehousing               [*]
</TABLE>

        1.1 Customer understands that the X.28 connections are Scitor ITS'
asynchronous public shared rotary dial-up Service.

        1.2 All other port charges shall be as notified to Customer by Scitor
ITS from time to time.

        1.3 All X.28 Public Dial connection charges will be billed at a rate of
[*] per hour through 31 December 1996. Effective 1 January 1996, these charges
will be invoiced in accordance with the Schedule of Public x.28 Connection
Charges included on Page 2 to Attachment 2 of this Agreement.

2.      CONNECTION CHARGES (ONE TIME)

<TABLE>
<CAPTION>
  Location           Charge $           Service
-------------        --------     ---------------------
<S>                  <C>          <C>
    [*]              [*]          [*]
    [*]              [*]          [*]
    [*]              [*]          [*] (per connection)
</TABLE>

All other connection charges shall be as notified to Customer by Scitor ITS from
time to time.

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS
AMENDED.

                                Schedule, Page 1
<PAGE>   20

                     SCHEDULE PUBLIC X.28 CONNECTION CHARGES
<TABLE>
<CAPTION>
ZONE          NUI           ZONE     1    ZONE     2   ZONE     3   ZONE     4     ZONE     5
              Per Mth $     Per Hour $    Per Hour $   Per Hour $   Per Hour $     Per Hour $
------        ---------     ----------    ----------   ----------   ----------     ----------
<S>             <C>           <C>           <C>          <C>           <C>           <C>
ZONE 1          [*]           [*]           [*]          [*]           [*]           [*]
ZONE 2          [*]           [*]           [*]          [*]           [*]           [*]
ZONE 3          [*]           [*]           [*]          [*]           [*]           [*]
ZONE 4          [*]           [*]           [*]          [*]           [*]           [*]
ZONE 5          [*]           [*]           [*]          [*]           [*]           [*]
ZONE 6          [*]           [*]           [*]          [*]           [*]           [*]
ZONE 7          [*]           [*]           [*]          [*]           [*]           [*]
</TABLE>

                                Schedule, Page 2

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.
<PAGE>   21

ZONES

<TABLE>
<CAPTION>
   ZONE 1         ZONE 2        ZONE 3      ZONE 4     ZONE S          ZONE 6       ZONE 7
-----------   --------------   -------   -----------   ------------   ---------     ------
<S>           <C>              <C>       <C>           <C>             <C>          <C>
[*]           [*]              [*]       [*]           [*]             [*]          [*]
[*]           [*]              [*]       [*]           [*]             [*]
[*]           [*]              [*]       [*]           [*]             [*]
[*]           [*]                        [*]           [*]             [*]
[*]           [*]                        [*]           [*]             [*]
[*]           [*]                        [*]           [*]             [*]
[*]           [*]                        [*]           [*]             [*]
[*]           [*]                        [*]           [*]             [*]
[*]           [*]                        [*]           [*]             [*]
[*]           [*]                        [*]           [*]             [*]
[*]           [*]                        [*]           [*]             [*]
[*]           [*]                        [*]                           [*]
[*]                                                                    [*]
[*]                                                                    [*]
[*]
[*]
</TABLE>

[*]

[*]

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                                Schedule, Page 3
<PAGE>   22

                            ATTACHMENT 3 - LOCATIONS

1.      The Locations to be provided with the Service shall be as specified in
        the schedule to Attachment 2 ("Schedule").

2.      Customer agrees to commit to use the Service for a minimum of thirty six
        (36) months at all Locations from the Date of Connection of the Service
        as specified in Attachment 4 (or the actual Date of Connection if
        different) subject to the following exceptions:

        2.1 Customer terminates this Agreement under Clause 3.2;

        2.2 Customer substitutes any Location with a new Location provided
Scitor ITS is able to provide Service at the new Location. Scitor ITS shall be
entitled to invoice Customer a connection and project management charge for the
new Location as agreed by the Parties;

        2.3 Customer may remove a Location if Customer is unable to conduct its
business at that Location due to Force Majeure. This provision may only be
invoked by Customer after 30 continuous days of Force Majeure;

3.      Any cancellation of Service at a Location under Clauses 2.2 and 2.3
        above (but not pursuant to Clause 2.1 of this Attachment 3 where there
        are no conditions other than as set forth in the Agreement at the
        appropriate clauses) shall be conditional on the following:

        3.1 Customer must give Scitor ITS at least 60 days prior written notice;

        3.2 Customer shall remain responsible for any Tail Circuit charges
(including cancellation penalties) relevant to the Location where cancellation
of Service has been requested, but Scitor ITS shall, on a best efforts basis,
mitigate such costs by terminating any rental contracts with PTTs as soon as
practically possible, following written notification by Customer;

        3.3 Customer shall pay to Scitor ITS a disconnection fee of [*] per
canceled Location;

        3.4 Customer shall remain responsible for the duration of the term of
this Agreement for payment of the monthly rental charges for the Equipment.
Customer may discharge this responsibility at any time by paying Scitor ITS a
lump sum equal to the depreciated value of the Equipment, as at the date of
notice of cancellation, based on the original price paid by Scitor ITS or its
Sub- Contractors for the Equipment plus 15% of such original price as a fee for
administration and disconnection. Customer understands that Scitor ITS
depreciates the Equipment over 3 years. Scitor ITS will transfer the Equipment
to a substitute Location on payment of a reconnection charge agreed by the
Parties and in addition Scitor ITS's travel and out of pocket expenses. A
transfer shall not affect the rental term.

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS
AMENDED.

                              Attachment 3, Page 1
<PAGE>   23

                          ATTACHMENT 4 - COMMISSIONING

1.      DATES OF CONNECTION

        1.1 Scitor ITS shall connect the Service at the Location on the
following Dates of Connection:

<TABLE>
<CAPTION>
    Location                                      Date of Connection
-----------------                                 ------------------
<S>                                               <C>
San Francisco, CA                                 1 November 1996
</TABLE>

        1.2 Scitor ITS shall use reasonable efforts to connect the Service at
the Locations on the above Dates of Connection, but shall have no
responsibility, nor liability for delays unless caused by the negligence of
Scitor ITS. In the event of any such delays Scitor ITS shall use reasonable
efforts to provide the Service as set out in this Agreement at the earliest
opportunity. Scitor ITS reserves the right to connect an interim service should
such delays occur.

        1.3 Customer shall use reasonable efforts to accept the Service at the
Locations on the Dates of Connection as set out above. Should Customer request
to delay any Date of Connection after the Effective Date of this Agreement, such
request if reasonable shall be agreed by Scitor ITS but any such delays agreed
to by Scitor ITS shall not affect Customer's obligations to: (a) reimburse
Scitor ITS for all PTT and other third party vendor charges in respect of Tail
Circuits and communications equipment incurred from the date of any contract
between Scitor ITS and any PTT or other third party vendor; and, (b) to accept
Service at such affected Locations as soon as possible after the reason for the
delay has been corrected.

        1.4 Customer also understands that should Scitor ITS or its agents or
Sub-Contractors carry out a visit to a Location in order to connect the Service,
and be then unable to do so as a result of any act or omission by Customer,
Scitor ITS reserves the right to charge Customer for such visit at its then
current manpower rates for such time and its reasonable travel and out of pocket
expenses.

2.      COMMISSIONING

        Commissioning shall mean that Scitor ITS or its Sub-Contractors shall
carry out the following Commissioning Tests at each Location as appropriate from
Scitor ITS sites remote to the Customer Locations.

3.      COMMISSIONING TESTS

        3.1 TAIL CIRCUIT

        To run three 15 minute Bit Error Rate Tests to ensure that no more than
one error in 10[6] data bits occur on the Tail Circuit.

                              Attachment 4, Page 1

<PAGE>   24

        3.2 ALTERNATIVE TESTING

        Where local PTT operating conditions are such that the above
commissioning tests are not appropriate, Scitor ITS is entitled to carry out
alternative commissioning tests as agreed to by Customer. In this event Scitor
ITS shall provide to the Customer a description of these alternative
commissioning tests.

                              Attachment 4, Page 2
<PAGE>   25
CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS
AMENDED.

                                 AMENDMENT NO. 1
               TO THE MANAGED DATA NETWORK SERVICES AGREEMENT NO.
                             MDNS/US/IPAS/09/96/99
                            DATED SEPTEMBER 17, 1996
         BETWEEN SCITOR INTERNATIONAL TELECOMMUNICATIONS SERVICES, INC.
                                  (SCITOR ITS)
                                       AND
                        I-PASS ALLIANCE, INC. (CUSTOMER)

        This Amendment is made by and between Scitor ITS having its principal
place of business located at 3100 Cumberland Circle, Suite 1200, Atlanta,
Georgia 30339 and Customer, having its principal place of business located at
555 Bryant Avenue, #248, Palo Alto, California 94301.

        In consideration of the covenants, premises and agreements set forth
below, and in consideration of those set forth in the Agreement which this
Amendment supplements, the parties do hereby agree as follows:

        The Schedule to Attachment 2 shall be replaced in its entirety by the
revised Schedule to Attachment 2, attached hereto and made a part hereof this
Amendment No. 1 and the Agreement.

        All other terms and conditions are as set forth in the Agreement shall
remain in full force and effect.

        Customer and Scitor ITS each represent to the other that it has due and
proper authority to enter into this Amendment to the Agreement and to make and
perform all duties and obligations set forth and contemplated by this Amendment.

        IN WITNESS WHEREOF, this Amendment No. 1 was entered into as of the day
and year first written below.

Scitor International
Telecommunications                        i-Pass Alliance, Inc.

By:  /s/  BARRY R. GOODMAN                By:   /s/  CHRIS MOORE
   --------------------------------          -----------------------------------

Printed Name:  Barry R. Goodman           Printed Name:     Chris Moore
             ----------------------                    -------------------------

Title: Director, Commercial Affairs       Title:  President/CEO
      -----------------------------             --------------------------------

Dated:      2/2/97                       Dated:        12/30/96
      -----------------------------             --------------------------------

<PAGE>   26

                         SCHEDULE X.25 AND X.28 CHANGES

1.      MONTHLY PORT CHARGES

<TABLE>
<CAPTION>
   LOCATION            SERVICE          LINE SPEED     FIXED PORT($)             TRAFFIC($ PER MB)
-------------         ----------        ----------     ----------------------    -------------------
<S>                   <C>               <C>            <C>                       <C>
[*]                   [*]                [*]           [*]                       [*] (waived through
                                                                                 2/28/97)
[*]                   [*]                [*]           [*] (after  3/1/97)       N/A
[*]                   [*]                              [*]
[*]                   [*]                              [*]
[*]                                                    [*]
</TABLE>

1.1     Customer understands that the X.28 connections are Scitor ITS'
        asynchronous public shared rotary dial-up Service.

1.2     All other port charges shall be as notified to Customer by Scitor ITS
        from time to time.

2.      CONNECTION CHARGES
        (ONE TIME)

<TABLE>
<CAPTION>
         LOCATION                        CHARGE $                       SERVICE
       -------------                     --------                       ---------------------
<S>                                      <C>                            <C>
       [*]                               [*]                            [*]
       [*]                               [*]                            [*]
       [*]                               [*]                            [*]
</TABLE>

        All other connection charges shall be as notified to Customer by Scitor
        ITS from time to time.

3.      Through February 28, 1997, the connection charges per hour will be [*]
        per hour across all zones. Effective March 1, 1997, the below X.28
        public dial pricing matrix will be in effect.

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                                       2.
<PAGE>   27

                     SCHEDULE PUBLIC X.28 CONNECTION CHARGES
<TABLE>
<CAPTION>
               NUI
             PER MTH
 ZONE           $         ZONE 1    ZONE 2     ZONE 3    ZONE 4     ZONE 5     ZONE 6    ZONE 7
------       --------     ------    ------     ------    ------     ------     ------    ------
<S>          <C>          <C>       <C>        <C>       <C>        <C>        <C>       <C>
ZONE 1        [*]         [*]       [*]        [*]       [*]        [*]        [*]       [*]
ZONE 2        [*]         [*]       [*]        [*]       [*]        [*]        [*]       [*]
ZONE 3        [*]         [*]       [*]        [*]       [*]        [*]        [*]       [*]
ZONE 4        [*]         [*]       [*]        [*]       [*]        [*]        [*]       [*]
ZONE 5        [*]         [*]       [*]        [*]       [*]        [*]        [*]       [*]
ZONE 6        [*]         [*]       [*]        [*]       [*]        [*]        [*]       [*]
ZONE 7        [*]         [*]       [*]        [*]       [*]        [*]        [*]       [*]
</TABLE>

NOTE: IN COUNTRY USAGE CHARGES PER HOUR ARE AS FOLLOWS:

<TABLE>
<CAPTION>
         [*]                 [*]               [*]                [*]                [*]
         --                  --               ------             -------             -----
<S>                          <C>              <C>                <C>                 <C>
        [*]                  [*]              [*]                [*]                 [*]
</TABLE>

                                      ZONES
<TABLE>
<CAPTION>
   ZONE 1           ZONE 2            ZONE 3               ZONE 4               ZONE 5             ZONE 6             ZONE 7
------------    --------------        ------             -----------         ------------       ------------     -----------------
<S>             <C>                   <C>                <C>                 <C>                <C>              <C>
    [*]              [*]              [*]                    [*]                 [*]                [*]                [*]
    [*]              [*]              [*]                    [*]                 [*]                [*]
    [*]              [*]              [*]                    [*]                 [*]                [*]
    [*]              [*]                                     [*]                 [*]                [*]
    [*]              [*]                                     [*]                 [*]                [*]
    [*]              [*]                                     [*]                 [*]                [*]
    [*]              [*]                                     [*]                 [*]                [*]
    [*]              [*]                                     [*]                 [*]                [*]
    [*]              [*]                                     [*]                 [*]                [*]
    [*]              [*]                                     [*]                 [*]                [*]
    [*]              [*]                                     [*]                 [*]                [*]
    [*]              [*]                                     [*]                 [*]                [*]
    [*]                                                                                             [*]
    [*]                                                                                             [*]
    [*]
UK
</TABLE>

[*]

   [*]
   [*]

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                                       3.

<PAGE>   28
CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS,
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                                 AMENDMENT NO. 2
                 TO THE MANAGED DATA NETWORK SERVICES AGREEMENT
                            NO. MDNS/US/TPAS/09/96/99
                                  ("AGREEMENT")
                BETWEEN EQUANT NETWORK SERVICES, INC. ("EQUANT")
                                       AND
                       I-PASS ALLIANCE, INC. ("CUSTOMER")

This Amendment No. 2 ("Amendment") is made by and between EQUANT and Customer
and shall be effective as of October 1, 1998 ("Effective Date").

In consideration of the covenants, premises and agreements set forth below, and
in consideration of those set forth in the Agreement, which this Amendment
supplements and modifies, the parties do hereby agree as follows:

        1.      Year 2000 Compliance

        The Agreement is hereby amended by renumbering the existing Clause 7 as
        Clause 7.1 and inserting the following as new Clause 7.2:

                "7.2 EQUANT warrants that all software (including the Software
                and any firmware), hardware, networks and equipment (together
                "Systems") over which it has Control (as defined below) used in
                connection with the provision, running and operation of the
                Service ("EQUANT Systems") will be Year 2000 Compliant (as
                defined below) by December 31, 1998. In respect of relevant
                Systems that EQUANT does not Control, including without
                limitation, all relevant Systems operated by, or proprietary to,
                telecommunications operators, EQUANT shall endeavor to obtain a
                Year 2000 Compliance statement from the relevant suppliers and
                shall advise Customer as to the results thereof and thereafter
                keep Customer informed of changes in status. EQUANT shall use
                reasonable endeavors to mitigate any fault in the Service caused
                by the non-Year 2000 Compliance of any Systems it does not
                Control, but shall not be liable to Customer for any loss or
                damages in the event that any such non-Year 2000 Compliance
                causes a fault in, or the non-availability of, the Service.

                7.2.1 Customer shall ensure that any of its programs or Systems
                or data into which the Systems used in the provision, running
                and operation of the Service will communicate or integrate are
                Year 2000 Compliant.

                7.2.2 EQUANT shall not be liable for any faults in or
                non-availability of the Service or Systems provided under this
                Agreement which arise out of non-Year 2000 Compliance except to
                the extent expressly provide above. Furthermore, EQUANT shall
                have no liability under the above warranty for any breach
                arising from the use of non-Year 2000 Compliant Systems or data
                with EQUANT Systems.

                                  Page 1 of 5
<PAGE>   29

                7.2.3 For the purposes of this Agreement, EQUANT shall be deemed
                to "Control" a System if it (or any Associated Company of
                EQUANT) operates (or has given the Customer the right to use
                under this Agreement) and owns the intellectual property rights
                to the System; and "Year 2000 Compliant/ce" means Year 2000
                conformity as that term is defined in DISC PD2000-1 published by
                the British Standards Institution."

        2.      EXCLUSIONS AND LIMITATIONS OF LIABILITY

        The Agreement is hereby amended by deleting Clause 10.3 in its entirety
        and substituting the following therefor:

                "EXCEPT FOR SHORTFALL CHARGES RESULTING FROM THE FAILURE TO
                SATISFY THE MINIMUM REVENUE COMMITMENTS SET FORTH IN ATTACHMENT
                2, NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY FOR ANY
                INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES HOWSOEVER
                ARISING, INCLUDING BUT NOT LIMITED TO, ANY DAMAGES FOR LOST
                TIME, INCOME, REVENUE, CLIENTS' GOODWILL, PROFITS, OR OTHER
                SIMILAR ITEMS, OR ANY BUSINESS INTERRUPTION OF ANY KIND, EVEN IF
                THE OTHER PARTY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH
                DAMAGES IN ADVANCE."

        3.      MINIMUM VOLUME COMMITMENT

        The Agreement is hereby amended by adding the following new Clause 8 to
        Attachment 2:

                "8. MINIMUM VOLUME COMMITMENT

                During each "Commitment Period" specified below (as measured
                from the Effective Date of this Amendment), Customer shall
                satisfy the corresponding minimum volume commitment based on
                Customer's combined usage of X.25, X.28, and Remote LAN Access
                services (each such minimum volume commitment referred to as an
                "MVC"):

<TABLE>
<CAPTION>
                           Commitment Period                  MVC
                           -----------------                  ----------
<S>                                                           <C>
                           Months 1-3                         [*]
                           Months 4-15                        [*]
</TABLE>

                Each MVC shall be calculated after application of all discounts
                using Customer's monthly recurring Port, Dial Access, and Remote
                LAN Access service charges and usage charges set forth in this
                Attachment 2, excluding one-time charges, Tail

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                                  Page 2 of 5
<PAGE>   30
                Circuit Charges, Tail Circuit Management Charges, and CPE
                Charges ("Qualifying Charges").

                Should the actual Qualifying Charges invoiced to Customer during
                any Commitment Period be less than the applicable MVC
                ("Shortfall"), EQUANT shall invoice, and Customer shall pay, the
                Shortfall in accordance with Clause 9 of the Agreement.

                Alternatively, EQUANT and Customer may agree to extend the
                Initial Term for such a period so as to cover all or part of the
                Shortfall ("Grace Period"). Notwithstanding the foregoing, in no
                event shall the Grace Period exceed six (6) months. EQUANT shall
                invoice, and Customer shall pay, any Shortfall balance remaining
                at the end of the Grace Period in accordance with Clause 9 of
                the Agreement."

        4.      PUBLIC X.28 CONNECTION CHARGES

        Attachment 2 of the Agreement is hereby amended by deleting the Schedule
        of Public X.28 Connection Charges in its entirety and substituting the
        following therefor:

        "SCHEDULE- PUBLIC X.28 CONNECTION CHARGES

<TABLE>
<CAPTION>
                  ZONE         FLAT CHARGE
                               PER HOUR ($)
                  ----         ------------
<S>               <C>          <C>
                   1               [*]

                   2               [*]

                   3               [*]

                   4               [*]

                   5               [*]

                   6               [*]
</TABLE>

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                                  Page 3 of 5

<PAGE>   31

         SCHEDULE - PUBLIC X.28 CONNECTION CHARGES (CONTINUED)

<TABLE>
<CAPTION>
             FLAT CHARGE
     ZONE    PER HOUR($)
     ----    -----------
<S>          <C>
       7     [*]
       8     [*] (except for [*] and The [*], which will be [*])
       9     [*]
      10     [*] (except for [*], which will be [*])
      11     [*]
      12     [*]
      13     [*]
      14     [*]
</TABLE>

        5.      ZONES

        Attachment 2 of the Agreement is hereby amended by deleting the Schedule
        of Zones in its entirety and substituting the following therefor:

                                     "ZONES
         * EQUANT PRICES PLUS LOCAL PUBLIC DATA NETWORK ("PDN") CHARGES

<TABLE>
<CAPTION>
            ZONE 1          ZONE 2      ZONE 3                   ZONE 4                    ZONE 5         ZONE 6         ZONE 7
   ---------------------   -------    ----------  ------------------------------------     ------         ------        ---------
<S>          <C>           <C>        <C>         <C>          <C>          <C>            <C>            <C>           <C>
   [*]       [*]              [*]         [*]          [*]         [*]           [*]         [*]            [*]             [*]
   [*]       [*]              [*]         [*]          [*]         [*]           [*]         [*]                            [*]
                                                                                             [*]
   [*]       [*]              [*]         [*]          [*]         [*]           [*]         [*]                            [*]
   [*]       [*]              [*]         [*]          [*]         [*]           [*]                                        [*]
   [*]       [*]                          [*]          [*]         [*]           [*]                                        [*]
                                                                                                                            [*]
   [*]       [*]                          [*]          [*]         [*]           [*]                                        [*]
                                          [*]          [*]         [*]           [*]                                        [*]
                                          [*]          [*]         [*]
</TABLE>

<TABLE>
<CAPTION>
   ZONE 8       ZONE 9       ZONE 10               ZONE 11                 ZONE 12                           ZONE 13
------------  ----------     -------      -----------------------  -----------------------    --------------------------------------
<S>           <C>            <C>          <C>       <C>            <C>         <C>            <C>           <C>          <C>
    [*]          [*]           [*]          [*]          [*]          [*]          [*]          [*]            [*]          [*]
    [*]          [*]           [*]          [*]          [*]          [*]          [*]          [*]            [*]          [*]
    [*]          [*]           [*]          [*]          [*]          [*]          [*]          [*]            [*]          [*]
    [*]                        [*]          [*]          [*]          [*]          [*]          [*]            [*]          [*]
    [*]                        [*]          [*]          [*]          [*]          [*]          [*]            [*]          [*]
                                            [*]          [*]          [*]          [*]          [*]            [*]
                                                                      [*]          [*]
</TABLE>

[*]

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                                  Page 4 of 5
<PAGE>   32

EQUANT does not represent or warrant that it can provide the Service in the
above countries." Amendment No. 2 I-Pass Alliance. Inc.

All other terms and conditions are as set forth in the Agreement shall remain in
full force and effect.

This Amendment, including the Agreement and applicable Order Forms, is the
complete agreement of the parties and supersedes any prior agreements or
representations, whether written or oral, with respect thereto.

Customer and EQUANT each represent to the other that it has due and proper
authority to enter into this Amendment to the Agreement and to make and perform
all duties and obligations set forth and contemplated by this Amendment.

IN WITNESS WHEREOF, this Amendment was entered into as of the dates set forth
below, effective as of the Effective Date.

EQUANT NETWORK SERVICES, INC.           I-PASS ALLIANCE, INC.

By: /s/ B.J. BORENSEN                   By: /s/ CHRIS MOORE
   -------------------------------         -------------------------------------
Printed Name: B.J. Borensen             Printed Name: Chris Moore
             ---------------------                   ---------------------------
Title: President                        Title: CEO
      ----------------------------            ----------------------------------
Dated: 10/19/98                         Dated: 9/25/98
      ----------------------------            ----------------------------------

                                  Page 5 of 5
<PAGE>   33
CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS,
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                                 AMENDMENT NO. 3
                 TO THE MANAGED DATA NETWORK SERVICES AGREEMENT
                           NO. MI)NS/US/IPAS/09/96/99
                                  ("AGREEMENT")
                BETWEEN EQUANT NETWORK SERVICES, INC. ("EQUANT")
                                       AND
                       I-PASS ALLIANCE, INC. ("CUSTOMER")

This Amendment No. 3 ("Amendment") is made by and between EQUANT and Customer
and shall be effective as of October 1, 1998 ("Effective Date").

In consideration of the covenants, premises and agreements set forth below, and
in consideration of those set forth in the Agreement, which this Amendment
supplements and modifies, the parties do hereby agree as follows:

1.

         The Agreement is hereby amended by adding the following new Clause 8 to
         Attachment 2:

         8.  MINIMUM VOLUME COMMITMENT

         During each "Commitment Period" specified below (as measured from the
         Effective Date of this Amendment), Customer shall satisfy the
         corresponding minimum volume commitment based on Customer's combined
         usage of X.25, X.28, and Remote LAN Access services (each such minimum
         volume commitment referred to as an "MVC"):

<TABLE>
<CAPTION>
                         Commitment Period                  MVC
                         -----------------                  ---
<S>                      <C>                                <C>
                         Months 1-3                         [*]

                         Months 4-6                         [*]

                         Months 7-12                        [*]

                         Months 13-18                       [*]
</TABLE>

                  Each MVC shall be calculated after application of all
                  discounts using Customer's monthly recurring Port, Dial
                  Access, and Remote LAN Access service charges and usage
                  charges set forth in this Attachment 2, excluding one-time
                  charges, Tail Circuit Charges, Tail Circuit Management
                  Charges, and CPE Charges ("Qualifying Charges").

                  Should the actual Qualifying Charges invoiced to Customer
                  during any Commitment Period be less than the applicable MVC
                  ("Shortfall"), EQUANT

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                                     Page 1
<PAGE>   34

                  shall invoice, and Customer shall pay, the Shortfall in
                  accordance with Clause 9 of the Agreement.

                  Alternatively, EQUANT and Customer may agree to extend the
                  Initial Term for such a period so as to cover all or part of
                  the Shortfall ("Grace Period"). Notwithstanding the foregoing,
                  in no event shall the Grace Period exceed six (6) months.
                  EQUANT shall invoice, and Customer shall pay, any Shortfall
                  balance remaining at the end of the Grace Period in accordance
                  with Clause 9 of the Agreement."

All other terms and conditions are as set forth in the Agreement shall remain in
full force and effect.

This Amendment, including the Agreement, and applicable Order Forms, is the
complete agreement of the parties and supersedes any prior agreements or
representations, whether written or oral, with respect thereto.

Customer and EQUANT each represent to the other that it has due and proper
authority to enter into this Amendment to the Agreement and to make and perform
all duties and obligations set forth and contemplated by this Amendment.

IN WITNESS WHEREOF, this Amendment was entered into as of the dates set forth
below, effective as of the Effective Date.

EQUANT NETWORK SERVICES, INC.           I-PASS ALLIANCE, INC.

By: /s/ JIM WILKES                      By: /s/ RONALD CALANDRA
   -------------------------------         -------------------------------------
Printed Name: Jim Wilkes                Printed Name: Ronald Calandra
             ---------------------                   ---------------------------
Title:  Sr. V.P.                        Title: V.P. Operations
      ----------------------------            ----------------------------------
Dated:                                  Dated: 6-2-99
      ----------------------------            ----------------------------------

                                     Page 2
<PAGE>   35

CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS,
HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                                AMENDMENT NO. 4
                 TO THE MANAGED DATA NETWORK SERVICES AGREEMENT
                           NO. MDNS/US/IPAS/09/96/99

        THIS AMENDMENT NO. 4 to the Managed Data Network Services Agreement No.
MDNS/US/IPAS/09/96/99 ("AMENDMENT") is made by and between EQUANT NETWORK
SERVICES, INC. ("EQUANT") and I-PASS ALLIANCE, INC. ("CUSTOMER"), and shall be
effective as of December 1, 1999 ("Effective Date").

        Customer and Equant entered into that certain Managed Data Network
Services Agreement Number MIDNS/US/IPAS/09/96/99 executed by Customer on
September 17, 1996, (the "MDNSA"), Amendment No. 1 to the MDNSA executed by
Customer on December 30, 1996, Amendment No. 2 to the MDNSA effective on October
1, 1998 and Amendment No. 3 to the MDNSA effective October 1, 1998 (all of the
above being the "AGREEMENT"); and

        Customer and Equant desire to amend the Agreement to reflect certain
changes;

        NOW, in accordance with the procedures for amendment of the Agreement
set forth in Section 15.8 of the NMNSA and in consideration of the premises, the
terms and conditions set forth below, and other good and valuable consideration,
the sufficiency of which is hereby acknowledged, the parties do hereby agree as
follows:

1.      X.28 AND PPP DIAL DISCOUNTS

        Effective as of the December 1999 monthly billing cycle, Customer will
        be entitled to a discount of [*] against all monthly X.28 and PPP Dial
        charges incurred that are in excess of $[*] a month and additional host
        access facilities, that is, X.25 p6l-ts/circuit/LANAS routers) will be
        provided free of charge.

2.      ENTIRE AGREEMENT

        Except as expressly modified by this Amendment, the Agreement shall
        remain in full force and effect according to its terms. This Amendment,
        including the Agreement and applicable Order Forms, is the complete
        agreement of the parties and supersedes any prior agreements or
        representations, whether written or oral, with respect to the subject
        matter hereto.

        The discounts set forth in this Amendment shall be contingent upon
        Customer's payment of the outstanding balance due as of September 1999
        on its account of $[*] no later than three (3) months from the Effective
        Date of this Amendment.

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                                       1
<PAGE>   36

        IN WITNESS WHEREOF, this Amendment was entered into as of the dates set
        forth below, effective as of the Effective Date.

        EQUANT SERVICES, INC.                 I-PASS ALLIANCE, INC.

        By: /s/ JIM WILKES                    By: /s/ RON CALANDRA
           -----------------------------         -------------------------------
        Printed Name: Jim Wilkes              Printed Name: Ron Calandra
                     -------------------                   ---------------------
        Title: Senior Vice President          Title: Vice President, Operations
              --------------------------            ----------------------------

        Date: 1/18/00                          Date: 12/15/99
             ---------------------------            ----------------------------

                                       2
<PAGE>   37

                                 AMENDMENT NO. 5
                 TO THE MANAGED DATA NETWORK SERVICES AGREEMENT
                            NO. MDNS/US/IPAS/09/96/99

        This Amendment No. 5 to the Managed Data Network Services Agreement No.
MDNS/US/EPAS/09/96/99 ("AMENDMENT") is made by and between EQUANT NETWORK
SERVICES, INC. ("EQUANT") and I-PASS ALLIANCE, INC. ("CUSTOMER"), and shall be
effective as of February 4, 2000 ("EFFECTIVE DATE").

        Customer and Equant entered into that certain Managed Data Network
Services Agreement Number MDNS/US/IPAS/09/96/99 executed by Customer on
September 17, 1996, (the "MDNSA"), Amendment No. 1 to the NMNSA executed by
Customer on December 30, 1996 ("AMENDMENT 1"), Amendment No. 2 to the MDNSA
effective on October 1, 1998 ("AMENDMENT 2"), Amendment No. 3 to the MDNSA
effective October 1, 1998 ("AMENDMENT 3") and Amendment 4 to the MDNSA effective
December 1, 1999 ("AMENDMENT 4") (all of the above being the "AGREEMENT"); and

        WHEREAS, Customer and Equant desire to amend the Agreement to reflect
certain changes;

        WHEREAS, Customer has changed its name to iPass, Inc.;

        NOW, in accordance with the procedures for amendment of the Agreement
set forth in Section 15.8 of the MDNSA and in consideration of the premises, the
terms and conditions set forth below,. and other good and valuable
consideration, the sufficiency of which is hereby acknowledged, the parties do
hereby agree as follows:

1.      DEFINITIONS

        All capitalized terms used in this Amendment shall have the respective
        meanings given to such terms in the Agreement unless otherwise set forth
        in this Amendment.

2.      MODIFIED SCOPE OF AGREEMENT

        Notwithstanding anything contained in the Agreement to the contrary,
        Customer will be permitted to use the Network for the limited purpose of
        transporting data from it's customers, including internet service
        providers, to Customer's internet gateway.

3.      EXTENSION OF INITIAL TERM

        The Initial Term of the Agreement is hereby extended for a period of
        forty-eight (48) months from the Effective Date of this Amendment.

4.      MINIMUM VOLUME COMMITMENT & DISCOUNTS

        Customer has met and/or exceeded all prior Minimum Volume Commitments as
        that term is defined in Amendments 2 and 3. Customer agrees to commit to
        the following new Minimum Revenue Commitment from the Effective Date of
        this Amendment.

                                       1
<PAGE>   38

        Accordingly, the Agreement is hereby amended by adding the following new
        Clause 8 to Attachment 2:

        8.     Minimum Volume Commitment

        8.1    During each "Commitment Period" specified below (as measured from
               the Effective Date of this Amendment), Customer shall satisfy the
               corresponding minimum volume commitment based on Customer's
               combined usage of X.25, X.28, and Remote LAN Access services
               (each such "minimum volume commitment" will be referred to herein
               as an "MVC"):

<TABLE>
<CAPTION>
                      COMMITMENT PERIOD                MVC
                      -----------------              ----------
<S>                   <C>                            <C>
                       Months 1 to 12                $[*]

                       Months 13 to 24               $[*]

                       Months 25 to 36               $[*]

                       Months 37 to 48               $[*]
</TABLE>

               Each WC shall be calculated after application of all discounts
               using Customer's monthly recurring Port, Dial Access, and Remote
               LAN Access service charges and usage charges set forth in this
               Attachment 2, excluding one-time charges, Tail Circuit Charges,
               Tail Circuit Management Charges, and CPE Charges ("QUALIFYING
               CHARGES").

               Should the actual Qualifying Charges invoiced to Customer during
               any Commitment Period be less than the applicable MVC
               ("SHORTFALL"), Equant shall invoice, and Customer shall pay, the
               Shortfall at the end of the applicable Commitment Period that
               such Shortfall occurred in accordance with Clause 9 of the
               Agreement.

        8.2    Equant will provide any additional new host access facilities,
               that is, X.25 ports/circuit/LANAS routers) free of charge,
               provided however that Customer has met and/or exceeded the MVCs
               as set forth herein."

5.      PUBLIC X.28 CONNECTION CHARGES

        Clause 4 of Amendment 2 is hereby amended by deleting the Schedule of
        Public X.28 Connection Charges in its entirety and substituting the
        following therefor:

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                                       2
<PAGE>   39

               "SCHEDULE - PUBLIC X.28 CONNECTION CHARGES"

<TABLE>
<CAPTION>
                             Flat Charge
               Zone          per Hour ($)
               ----          ------------
<S>            <C>           <C>
               1                 [*]

               2                 [*]

               3                 [*]

               4                 [*]

               5                 [*]

               6                 [*]

               7                 [*]

               8                 [*]

               9                 [*]

               10                [*]

               12                [*]

               13                [*]

               14                [*]
</TABLE>

6.      ZONES

        Clause 5 of Amendment 2 is hereby amended by deleting the Schedule of
        Zones in its entirety and substituting the revised Schedule of Zones
        attached to this Amendment as Attachment 2.

7.      ENTIRE AGREEMENT

        Except as expressly modified by this Amendment, the Agreement shall
        remain in full force and effect according to its terms. This Amendment,
        including the Agreement and applicable Order Forms, is the complete
        agreement of the parties and supersedes any prior agreements or
        representations, whether written or oral, with respect to the subject
        matter hereto, including Amendment 4.

        Provided this Amendment is accepted and executed by Equant, all charges,
        discounts or rates set forth in this Amendment shall be effective
        beginning with the first full billing cycle following Customer's
        execution and delivery of this Amendment to Equant unless expressly
        stated otherwise.

        IN WITNESS WHEREOF, this Amendment was entered into as of the dates set
        forth below, effective as of the Effective Date.

        EQUANT NETWORK SERVICES, INC.       IPASS, INC.

        By: /s/ JIM WILKES                  By: /s/ MICHAEL MANSOURI
           -----------------------------       ---------------------------------

        Printed Name: J.C. WILKES           Printed Name: Michael Mansouri
                     -------------------                 -----------------------

        Title:  S.V.P. AMERICAS             Title: Chairman & CEO
              --------------------------          ------------------------------

        Dated:  2-16-00                     Dated: February 4, 2000
              --------------------------          ------------------------------

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

                                       3
<PAGE>   40
                                  ATTACHMENT 2

                               SCHEDULE OF ZONES

[*]

<TABLE>
<CAPTION>
-----------------------------------------------------------------------------------------------------------------------------------
      ZONE 1              ZONE 2          ZONE 3                   ZONE 4                       ZONE 5      ZONE 6       ZONE 7
-----------------------------------------------------------------------------------------------------------------------------------
<S>          <C>          <C>            <C>         <C>           <C>           <C>           <C>          <C>         <C>
[*]          [*]          [*]            [*]         [*]           [*]           [*]           [*]          [*]         [*]
[*]          [*]          [*]            [*]         [*]           [*]           [*]           [*]          [*]         [*]
[*]          [*]          [*]            [*]         [*]           [*]           [*]           [*]          [*]         [*]
[*]          [*]          [*]            [*]         [*]           [*]           [*]           [*]          [*]         [*]
[*]          [*]          [*]            [*]         [*]           [*]           [*]           [*]          [*]         [*]
[*]          [*]          [*]            [*]         [*]           [*]           [*]           [*]          [*]         [*]

                                         [*]         [*]           [*]           [*]                                    [*]
                                         [*]         [*]           [*]           [*]                                    [*]
-----------------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
-----------------------------------------------------------------------------------------------------------------------------------
  ZONE 8       ZONE 9      ZONE 10             ZONE 11                    ZONE 12              ZONE 13
-----------------------------------------------------------------------------------------------------------------------------------
<S>          <C>          <C>            <C>         <C>           <C>           <C>           <C>          <C>         <C>
[*]          [*]          [*]            [*]         [*]           [*]           [*]           [*]          [*]         [*]
[*]          [*]          [*]            [*]         [*]           [*]           [*]           [*]          [*]         [*]
[*]          [*]          [*]            [*]         [*]           [*]           [*]           [*]          [*]         [*]
[*]                       [*]            [*]         [*]           [*]           [*]           [*]          [*]
[*]                                      [*]         [*]           [*]           [*]           [*]          [*]
                                         [*]         [*]           [*]           [*]           [*]          [*]
                                                                   [*]                         [*]
                                                                                               [*]
-----------------------------------------------------------------------------------------------------------------------------------
</TABLE>

[*]

[*] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY
BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT OF 1933, AS AMENDED.

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00003-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00003-of-00352.parquet"}]]