Document:

Services Agreement

 Exhibit 10.11 
 Confidential Treatment Requested: 
 Confidential portions of this document have been
redacted and have been filed separately with the Commission. 
 Services Agreement 
 This Services Agreement (this “Agreement”) is made as of the 2nd day of Aug, 2005 (the “Effective Date”), by and between INTERMETRO COMMUNICATIONS, INC, a California corporation, having a business address
at 2685 Park Center Drive, Building A, Simi Valley, CA 93065, USA (“PROVIDER”) and CVT Prepaid Solutions, Inc. (DBA CVTel), a Delaware corporation, having a business address at 40 Cutter Mill Road, Great Neck, NY 10021
(“CUSTOMER”), (the PROVIDER and with CUSTOMER collectively, the “Parties” and individually, a “Party”). 
 WHEREAS, PROVIDER agrees to provide the services described in the Schedules and Exhibits to this Agreement to CUSTOMER and; 
 WHEREAS, CUSTOMER has requested that PROVIDER provide the services described in the Schedules and Exhibits to this Agreement and CUSTOMER agrees to accept said services pursuant to the terms hereof. 
 NOW, THEREFORE, in consideration of the premises, terms, and agreements contained herein, the Parties agree as follows: 
  

	1.	SERVICES. 

 PROVIDER agrees to furnish to
CUSTOMER the services set forth in the Schedules and Exhibits to this Agreement (the “Services”). The attached Schedules and Exhibits are incorporated by reference and specifically made a part of this Agreement. 
  

	2.	TERM; RENEWAL. 

 The term of this Agreement
will commence on March 7, 2005 and will continue for a period of twelve (12) consecutive months (the “Initial Term”). After the Initial Term, this Agreement will automatically be renewed for [***] periods unless either party
provides the other party with written notification, at least thirty (30) days prior to the expiration of the then current term of this Agreement, of its intention not to renew this Agreement. 
  

	3.	INVOICES, CHARGES, AND PAYMENT. 

 3.1
CUSTOMER agrees to pay all charges, including but not limited to non-recurring charges, recurring charges, and usage charges, set forth in the Exhibits and Schedules to this Agreement. 
 3.2 All charges under this Agreement will be invoiced by PROVIDER on a weekly basis. PROVIDER will send invoices each Monday, unless it is a national
holiday, in which case it will be sent on the next workday. CUSTOMER agrees that a confirmed received email to the designated CUSTOMER contact with the invoice attached in Adobe Acrobat .PDF format shall constitute receipt. 
  
 [***]Confidential material redacted and filed separately
with the Commission. 
  

 1 

 3.3 All charges under this Agreement are due and payable by CUSTOMER to PROVIDER, without demand or
setoff, [***] (the “Due Date”) via wire payment into a bank account of the PROVIDER. 
 3.4 Any amount not received by PROVIDER by
the Due Date will be deemed past due. PROVIDER has the right to terminate providing services without any notice to the CUSTOMER if payments discussed in Section 3.3 above are not made. In addition, any past due amounts are subject to a late
charge in the amount of one and one-half percent (1.5%) per month compounded monthly, or the maximum rate allowable by law, whichever is less. CUSTOMER will also pay all reasonable attorneys’ fees and other costs of collection if any are
incurred by PROVIDER. 
 3.5 CUSTOMER agrees to make an initial deposit of $[***]. In addition, CUSTOMER agrees to maintain the deposit equal
to [***]. Further, PROVIDER has the right to check CUSTOMER’S credit record and to may require CUSTOMER to pay an additional deposit amount, if, based upon review of the CUSTOMER’S payment history from time to time. 
 3.6 Any time during the course of this Agreement, PROVIDER reserves the right to increase the charges under this Agreement upon seven (7) days prior
written notice to CUSTOMER (the “Change Notice”). If CUSTOMER does not notify PROVIDER in writing within seven (7) days of receipt of a Change Notice of its intent to reject the charge increase set forth in the Change Notice (the
“Rejection Notice”), CUSTOMER will be deemed to have accepted the charge increase set forth in the Change Notice. If CUSTOMER rejects the charge increase in writing in accordance with this Agreement, then this Agreement will terminate
thirty (30) days after receipt by PROVIDER of the Rejection Notice, unless PROVIDER waives its termination rights in writing. Any termination of this Agreement pursuant to this Section 3.6 does not relieve the CUSTOMER of its obligation to
pay all charges incurred by CUSTOMER prior to such termination. 
 3.7 Any time during the course of this Agreement, in the event there are
mandated surcharges imposed by a federal, state or governmental agency, PROVIDER reserves the right to increase the charges under this Agreement upon seven (7) days prior written notice to CUSTOMER (“the Change Notice”). Further, in
the event of regulatory activity, PROVIDER reserves the right, upon seven (7) days prior written notice to CUSTOMER (“the Change Notice”), to: (i) pass through to CUSTOMER all, or a portion of, any charges or surcharges directly
or indirectly related to such regulatory activity; or (ii) increase the charges under this Agreement and other terms and conditions contained in the Agreement to reflect the impact of such regulatory activity. If CUSTOMER does not notify
PROVIDER in writing within seven (7) days of receipt of a Change Notice of its intent to reject the charge increase set forth in the Change Notice (the “Rejection Notice”), CUSTOMER will be deemed to have accepted the charge increase
set forth in the Change Notice. If CUSTOMER rejects the charge increase in writing in accordance with this Agreement, then this Agreement will terminate thirty (30) days after receipt by PROVIDER of the Rejection Notice, unless PROVIDER waives
its termination rights in writing. Any termination of this Agreement pursuant to this Section 3.7 does not relieve the CUSTOMER of its obligation to pay all charges incurred by CUSTOMER prior to such termination. 
 3.8 Requests for billing adjustments together with all supporting documentation must be received by PROVIDER within sixty (60) days from the date of
the invoice in dispute or the right to a billing adjustment will be waived. All such requests must be submitted in writing using the Billing Dispute Form attached as Exhibit B, and must clearly identify the amount in dispute and the specific items
in dispute. Requests for billing adjustments that do not provide adequate 
  
 [***]Confidential material redacted and filed separately with the Commission. 
  

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information for analysis by PROVIDER, as determined in PROVIDER’S sole discretion, will be rejected and any outstanding amounts will be due according to
the invoice which was the subject of the request. In the event of a billing dispute, Customer must timely pay any undisputed amounts. CUSTOMER and PROVIDER agree to exercise reasonable, good faith efforts to resolve any billing disputes. PROVIDER
agrees to use all reasonable means to settle such billing dispute within ninety (90) days. 
  

	15.	NOTICES. 

 15.1 All notices required by this
Agreement will be deemed to be given upon delivery by either express or overnight delivery or registered or certified mail, return receipt requested, and addressed to each Party at the address on the signature page of this Agreement. 
 15.2 All change notifications relating to recurring charges and usage charges will be sent via email to the appropriate contact person for CUSTOMER
indicated below and will be assumed to have been received by CUSTOMER when email transmission has been confirmed. CUSTOMER must notify PROVIDER immediately in writing of any change to the contact information provided herein. 
  

			
	 CUSTOMER’S Contact Information
	  	 PROVIDER’S Contact Information

		
	Name: Laura Pettinato	  	Name: Rick Sanchez
	 Title: VP, Domestic Carrier Group
 Address: 42-11 Bell
Blvd.
 Bayside, NY 11361
	  	 Title: Vice Pres. of Operations
 Address: 2685 Park
Center Drive
                  Building A
                  Simi Valley, CA 93065

		  	Phone: +1 (805) 433-8000
		  	Fax:     +1 (805) 582-1006
	 Phone: +1 718-631-5600 x1112
 Fax:     +1 718-224-5023
	  	 invoicing@intermetro.net
 billing@intermetro.net
 disputes@intermetro.net

		
		  	imcnoc@intermetro.net
		  	NOC Phone: 1-866-4-IMC-NOC

 BILLING CONTACT: Raj Rijal 
 EMAIL: raj.rijal@cvtelcorp.com 
 Phone: 718-631-5600 x2126 
 NOC CONTACT: Henry Zurita/Ronnie Minerva (718) 631-5600 x1154 
  

 3 

 IN WITNESS WHEREOF, the Parties hereto have executed this Agreement as of the day and year above written.

  

									
	CVTel Corporation (CUSTOMER)	 		 	INTERMETRO COMMUNICATIONS, INC. (PROVIDER):
					
	 By:    
	 	 /s/ William Hinton
	 		 	 By:    
	 	 /s/ Eric Fuchs

		 	 Signature
	 		 		 	 Signature

					
	 Date:    
	 	 8/7/05
	 		 	 Date:    
	 	 8/7/05

					
	 Name:    
	 	 William Hinton
	 		 	 Name:    
	 	 Eric Fuchs

					
	 Title:    
	 	 COO
	 		 	 Title:    
	 	 Vice President of Sales

  

 4 

 Schedule B 
 [***] 
  
 [***]Confidential material redacted and filed separately with the Commission. 
  

 5 

	5.	SERVICES AGREEMENT 

 This Schedule B will
become part of any Services Agreement to be entered into between InterMetro Communications, Inc. and CUSTOMER. 
 IN WITNESS HEREOF, the Parties hereto have
executed this Schedule B as of April 22, 2005. 
  

									
	 CV Tel Corporation
 (CUSTOMER):
	 		 	 INTERMETRO COMMUNICATIONS, INC.
 (PROVIDER):

					
	By:	 	 /s/ S. William Hinton
	 		 	 By:
	 	 /s/ Eric Fuchs

		 	 Signature
	 		 		 	 Signature

					
	 Date:
	 	 April 22, 2005
	 		 	 Date:
	 	 April 22, 2005

					
	 Name:
	 	 S. William Hinton
	 		 	 Name:
	 	 Eric Fuchs

					
	 Title:
	 	 C.O.O.
	 		 	 Title:
	 	 Vice President of Sales

  

 6Services Agreement

 Exhibit 10.12 
 Confidential Treatment Requested: 
 Confidential portions of this document have been
redacted and have been filed separately with the Commission. 
 CONFIDENTIAL 
 LETTER AGREEMENT 
 BETWEEN 
 INTERMETRO COMMUNICATIONS, INC. 
 AND 
 99¢ ONLY STORES

 June 30, 2005 
 This proposal sets
forth the principal terms with respect to a vendor relationship between InterMetro Communications, Inc. (“InterMetro”), on the one hand, and 99¢ Only Stores (“NDN”), on the other hand, to be created upon the execution of
this Letter Agreement. 
 Purpose 
 InterMetro desires to
enter into a strategic, phone card merchandising agreement with NDN (“Merchandise Partnership Agreement”) for the launch of InterMetro’s pre-paid, long distance phone cards (“Phone Cards”) at all existing and future NDN
stores as set forth herein. The following sets forth the essential terms of this Merchandise Partnership Agreement: 
 Business Terms of Proposed
Relationship 
  

	 InterMetro Responsibilities  
	 During the term of the Merchandise Partnership Agreement, InterMetro will be responsible for the following: 

  

	 	•	 	Telephony Service – InterMetro will be responsible for providing all telephony services designated on the Phone Cards. 

  

	 	•	 	Customer Support – InterMetro will provide 24/7 toll-free customer support to all purchasers of Phone Cards. 

  

	 	•	 	Recharge Capability – For customers desiring to recharge their Phone Card, InterMetro will provide a dedicated website and 24/7 toll-free customer support.

  

	 	•	 	Phone Card PIN Batches – InterMetro will provide and replenish PIN batch files that correspond to each type of Phone Card sold at NDN stores.

  

	 	•	 	Phone Card Design & Production – InterMetro will provide and bear all costs associated with the design and production of the Phone Cards. All Phone Card
designs must be approved by NDN prior to production. 

  

	 	•	 	In-Store Sales Collateral – For the purpose of marketing the Phone Cards, InterMetro will provide and bear all costs associated with the design and production of
the following: (i) in-store posters; and (ii) counter 

  

					
	 CONFIDENTIAL
	  	- 1 -	  	

	 	  	stickers (collectively, “In-Store Sales Collateral”). All In-Store Sales Collateral designs must be approved by NDN prior to production. 

  

	 	•	 	Customized Phone Card Voice Prompts – InterMetro will bear all costs associated with the inclusion of customized voice prompts on all Phone Card access numbers
for the purpose of promoting special offers at NDN stores. 

  

	 	•	 	Development of Phone Card Programs – InterMetro will work on the development of alternative Phone Card programs that can be offered for sale within NDN stores,
subject to approval from NDN. 

  

	 	•	 	Manager & Employee Training – InterMetro will work with NDN to train all NDN personnel on the respective Phone Card programs. An InterMetro
representative will be made available to attend, in person or via telephone, district managers meetings to review the Phone Card programs, at NDN’s discretion. 

  

	 	•	 	Phone Card Sales Incentive Program – InterMetro will work with NDN on developing Phone Card sales incentive programs that reward the employees of the top-selling
NDN stores, though NDN is not obligated to implement any such program. 

  

	 NDN Responsibilities  
	 During the term of the Merchandise Partnership Agreement, NDN will be responsible for the following: 

  

	 	•	 	Point-of-Sale Integration – NDN will be responsible for maintaining a Phone Card point-of-sale activation system through which the scanning of the UPC code on the
back of each Phone Card will generate a Phone Card PIN on the applicable customer receipt. 

  

	 	•	 	Phone Card Distribution – Shipment of Phone Cards and In-store Sales Collateral from the NDN distribution center to each NDN store. 

  

	 	•	 	Customized Phone Card Voice Prompts – At its sole discretion, NDN will provide InterMetro with customized voice prompts for placement on Phone Card access numbers
for the purpose of promoting special offers at NDN stores. 

  

	 Phone Card PINs  
	 NDN agrees to order Phone Card PINs as needed from InterMetro in such amounts as NDN deems adequate for its distribution efforts. InterMetro will
provide NDN with Phone Card PINs on a consignment basis. 

  

					
	 CONFIDENTIAL
	  	- 2 -	  	

	 99 Minutes for 99¢  
	 The initial Phone Card to be launched pursuant to the terms of the Merchandise Partnership Agreement will be the “99 Minutes for
99¢” Phone Card which will replace the current phone card being sold at NDN. The 99 Minutes for 99¢ Phone Card will work in exactly the same manner as the current phone card. 

  

	 Economics  
	 NDN will pay the “NDN Cost” listed in Table A, below, as InterMetro’s compensation for 99¢’ sales of each 99 Minutes for
99¢ Phone Card PIN sold at NDN stores. The difference between 99¢ retail price, and the NDN Cost, will be retained by NDN at the time of sale. [***] 

  

			
	 TABLE A
	    	 
		
	 Phone Card Type
	    	NDN Cost
	 99 Minutes for 99¢ Phone Card
	    	[***]

 NDN will be entitled to receive [***] percent ([***]%) of all revenue generated from
the recharge of Phone Cards, less uncollected monies, unapproved charges, and refunds (“Recharge Margin”) which may in no event result in InterMetro being owed any sum or sums by NDN for recharging. 
  

	 NDN Sales Reporting  
	 At the beginning of each week, NDN will supply InterMetro with a report (“PIN Sale Report”) that details all of the Phone Card PINs sold
during the previous seven (7) day period (“Reporting Period”), defined as Monday through Sunday. The PIN Sale Report will include the following information with respect to each PIN sold during the Reporting Period: (i) PIN sold;
(ii) date and time of sale; and (iii) store number where sale took place. 

  

	 InterMetro Invoicing  
	 InterMetro will invoice NDN on a weekly basis for all Phone Card PINs sold during the previous Reporting Period. All invoices must be paid by NDN
within five (5) business days from NDN’s receipt of such accurate invoice. Such payments will be calculated as follows: Retail Price less NDN Cost for the 99 Minutes for 99¢ Phone Card. 

  

	 InterMetro Recharge Reporting  
	 Within fifteen (15) days after the beginning of each month, InterMetro will provide NDN a report that details all of the recharge
transactions that occurred during the previous calendar month (“Recharge Report”). 

  
 [***]Confidential material redacted and filed separately with the Commission. 
  

					
	 CONFIDENTIAL
	  	- 3 -	  	

	 InterMetro Recharge Payments  
	 Within twenty (20) days after the beginning of each month, InterMetro will submit payment to NDN for the corresponding Recharge Margin.

  

	 Term  
	 The term of the Merchandise Partnership Agreement will commence no later than fifteen (15) days after the execution of this Letter Agreement
by the parties and will continue thereafter for a period of two (2) years (the “Initial Term”). Additionally, NDN must place its first Phone Card PIN order for a minimum of [***] Phone Card PINs no later than thirty (30) days
after the commencement of the Initial Term. After the Initial Term, the Merchandise Partnership Agreement will be automatically renewed for one (1) year terms unless terminated by either party in writing at least sixty (60) days prior to
the expiration of the then current term. 

 [***] 
 NDN may terminate this Letter Agreement at any time if InterMetro’s quality of service falls below acceptable industry standards. The parties will
meet in good faith in an effort to further define such standards. 
  

	 [***]  
	 [***] 

 During the
Initial Term or any subsequent term of the Merchandise Partnership Agreement, InterMetro will be the exclusive provider of all prepaid long distance services to NDN. 
  

	 Notices  
	 Any notice to be provided to NDN under this Letter Agreement must be delivered by Certified Mail, Return Receipt, to “99¢ Only Stores,
4000 Union Pacific Avenue, Commerce, CA 90023,” and sent to both NDN’s “Chief Financial Officer” as well as to its “EVP, Supply Chain Management.” 

  
 [***]Confidential material redacted and filed separately
with the Commission. 
  

					
	 CONFIDENTIAL
	  	- 4 -	  	

	 Further Terms  
	 This Letter Agreement contains the deal points of the parties’ agreement. Subsequent to the execution of this Letter Agreement, the parties
intend to work together in good faith to prepare a fuller agreement containing “boilerplate” terms not contained in this Letter Agreement. However, should the parties fail to do so, they nevertheless intend the terms contained herein to be
binding. 

  

					
	 CONFIDENTIAL
	  	- 5 -	  	

 If the foregoing is in accordance with your understanding, please sign this Letter Agreement in the space
indicated below and return it to InterMetro for receipt no later than midnight (Pacific time) on June 30, 2005, whereupon this Letter Agreement will become a binding obligation among the parties. This Letter Agreement will expire unless
InterMetro has received an executed copy by NDN within the time period provide in the previous sentence. 
  

			
		
	99 CENTS ONLY STORES, INC.	  	INTERMETRO COMMUNICATIONS, INC.
		
	 X Mike Zelkind /s/
	  	 X Christopher Folk /s/

	FOR 99 CENTS ONLY STORES	  	FOR INTERMETRO COMMUNICATIONS
		
	 Mike Zelkind
	  	 Christopher Folk

	PRINTED NAME	  	PRINTED NAME
		
	 EVP
	  	 Director, Business Development

	TITLE	  	TITLE
		
	 6/30/05
	  	 6/30/05

	DATE	  	DATE
		
	 ADDRESS: 
 4000 Union Pacific
Avenue
 City of Commerce, CA 90023
 Phone: (323) 980-8145
 Fax: (323) 980-8162
	  	 ADDRESS:
 2685 Park Center Drive, Building
A
 Simi Valley, CA 93065
 Phone: (805) 433-8000
 Fax: (805) 582-1006

  

					
	 CONFIDENTIAL
	  	- 6 -

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