Document:

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                                                                    Exhibit 10.2

                               SERVICES AGREEMENT

         THIS SERVICES AGREEMENT (this "Agreement") is made and entered into as
of the 15th day of November, 2002, by and between INDEPENDENCE HOLDING COMPANY,
a Delaware corporation ("IHC"), and AMERICAN INDEPENDENCE CORP., a Delaware
corporation ("AMIC").

                                   WITNESSETH:

         WHEREAS, AMIC and affiliates of IHC entered into a series of agreements
as a result of which, among other things, (i) an indirectly wholly-owned
subsidiary of IHC has become the largest shareholder of AMIC and (ii) AMIC has
purchased certain other indirectly wholly-owned subsidiaries of IHC (the
operation of the business conducted by such subsidiaries as of the date hereof
is referred to herein as the "Business");

         and

         WHEREAS, AMIC desires IHC to render to it management and administrative
services as more particularly described in the "Statement of Services" which is
attached as Exhibit A hereto and made a part hereof (the "Services").

         NOW THEREFORE, in consideration of the premises and mutual obligations
contained herein, the parties hereto agree as follows:

                                   ARTICLE 1
                               SERVICES ENGAGEMENT

1.1      AMIC hereby engages IHC and IHC hereby agrees to perform the Services
         in accordance with the terms and subject to the conditions contained in
         this Agreement.

1.2      The Services shall be performed at and from such locations as IHC shall
         deem necessary or appropriate for the proper performance of the
         Services.

                                   ARTICLE 2
                                AMIC OBLIGATIONS

2.1      AMIC shall cooperate with IHC in IHC's performance of the Services
         hereunder, including, without limitation, providing IHC, in a timely
         manner, with access to data, information and personnel of AMIC and all
         other assistance and cooperation as is reasonably requested by IHC.
         AMIC shall be responsible for the accuracy and completeness of all data
         and materials provided to IHC hereunder (other than any such data and
         materials that are provided to AMIC by IHC or any of its subsidiaries).

2.2      AMIC acknowledges and agrees that IHC's performance of the Services
         hereunder is dependent upon the timely and effective satisfaction of
         AMIC's responsibilities hereunder and timely decisions and approvals of
         AMIC in connection with the Services.
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                                   ARTICLE 3
                                  COMPENSATION

3.1      For the performance of the Services hereunder, AMIC shall compensate
         IHC in accordance with "Statement of Compensation" attached hereto as
         Exhibit B and made a part hereof.

3.2      AMIC shall reimburse IHC for all reasonable out-of-pocket expenses
         incurred by IHC in performing the Services, including without
         limitation all reasonable travel, meal, lodging, mileage, and
         telecommunications expenses; according to the standards and practices
         applied by IHC in the provision of its own business.

3.3      IHC will issue invoices to AMIC for Services and reimbursable expenses
         on a quarterly basis. Such invoices shall include information on the
         services provided each quarter, together with the charges and expenses
         associated with such services. All amounts due IHC hereunder shall be
         payable in U.S. dollars. AMIC shall pay all invoices rendered by IHC
         within thirty (30) days of the date of invoice in cash by wire transfer
         or check to an account specified by IHC in the invoice. Invoices for
         which payment is not received within thirty (30) days of the invoice
         date shall accrue a late charge of the lesser of (i) 1.5% per month or
         (ii) the highest rate allowable by law, in each case compounded monthly
         to the extent allowable by law. All invoices shall be subject to
         approval by the Board of Directors of AMIC.

3.4      All fees and other amounts payable by AMIC under this Agreement are
         exclusive of any taxes, duties, fees or other levies or charges which
         may be imposed on or in respect of the rights granted by this Agreement
         or the Services provided by IHC. AMIC shall pay any and all taxes,
         however designated or levied, based upon the rights granted by this
         Agreement and/or the performance of the Services as contemplated under
         this Agreement, including without limitation foreign, federal, state
         and local sales, privilege, use, value added and excise taxes;
         provided, however, that AMIC shall not be responsible or liable for any
         taxes measured by or based upon the net income of IHC.

                                   ARTICLE 4
                              TERM AND TERMINATION

4.1      The effective date of this Agreement shall be November 14, 2002;
         provided that, this Agreement shall have been approved by the Board of
         Directors of AMIC and that the acquisition by AMIC of certain
         indirectly wholly-owned subsidiaries of IHC shall have been
         consummated. The initial term of this Agreement shall be through
         December 31, 2003; provided, however, that the term of this Agreement
         shall automatically be extended on a month-to-month basis unless (a)
         AMIC notifies IHC in writing to the contrary upon at least thirty (30)
         days notice, (b) IHC notifies AMIC in writing to the contrary upon at
         least 180 days notice or (c) if at any time the shares of AMIC common
         stock owned by IHC and its subsidiaries shall be either (x) less than
         the number of shares owned by any other person or "group" (as defined
         in Regulation 13D promulgated under the Securities and Exchange Act of
         1934, as amended) or (y) less than 19.9% of the total number of such
         shares then outstanding (except as a result of a sale of shares by
         IHC), IHC notifies

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         AMIC in writing upon at least 90 days notice and within sixty days of
         such change in ownership levels.

4.2      In the event AMIC fails to make any payment in a timely manner as
         required hereunder or otherwise materially breaches any of its
         obligations under this Agreement, or in the event IHC materially
         breaches any of its obligations under this Agreement, then, in either
         event, the non-breaching party may terminate this Agreement upon
         written notice to the breaching party if the breaching party fails to
         cure its breach within thirty (30) days (or, in the case of a payment
         default, fifteen (15) days) after written notice of such breach is
         provided by the non-breaching party.

4.3      Upon the effective date of any termination or expiration of this
         Agreement:

         (a)      AMIC shall pay all amounts due up to the termination date of
                  this Agreement;

         (b)      IHC shall immediately have no further responsibility to
                  provide Services to AMIC; and

         (c)      Each party shall promptly return all Confidential Information
                  (as defined below) of the other party in its possession,
                  whether written, electronically stored or otherwise.

4.4      Upon the notification of termination or expiration of this Agreement by
         either party, IHC shall cooperate fully with AMIC (or its designee) in
         the transition of records, files and other information so as to enable
         AMIC to reassume the management of the matters theretofore handled by
         IHC pursuant to this Agreement. IHC shall, upon the reasonable request
         of AMIC, license any software or other intellectual property used in
         providing the Services, to AMIC at no charge to AMIC and for a limited
         period (not to exceed six months from the termination) necessary to
         effectuate a smooth transition in the provision of the Services.

4.5      The expiration or termination of this Agreement shall not affect the
         parties' accrued rights or obligations under this Agreement or a
         party's rights or remedies in respect of the other party's breach of
         this Agreement.

                                   ARTICLE 5
                               PROPRIETARY RIGHTS

5.1      IHC has created, acquired or otherwise has rights in, and may, in
         connection with the performance of Services hereunder, employ, provide,
         modify, create, acquire or otherwise obtain rights in, various
         concepts, ideas, methods, methodologies, procedures, processes,
         know-how, techniques, models, templates, software, hardware, user
         interfaces, screen designs, tools, utilities, routines and materials
         (including, without limitation, billing and reimbursement systems)
         (collectively, the "IHC Technology").

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5.2      To the extent that IHC utilizes any of its property, including, without
         limitation, the IHC Technology or any hardware, software or equipment
         of IHC or its affiliates in connection with the performance of Services
         hereunder, such property shall remain the property of IHC or its
         affiliates, and AMIC shall acquire no right or interest in or to such
         property. The parties acknowledge and agree that IHC and its affiliates
         own all right, title, and interest, including, without limitation, all
         rights under all copyright, patent and other intellectual property
         laws, in and to the IHC Technology. Notwithstanding the foregoing, AMIC
         owns all right, title and interest, including, without limitation, all
         rights under all copyright, patent and other intellectual property
         laws, in and to all database files and written reports generated by IHC
         exclusively for AMIC in connection with IHC's performance of Services
         hereunder (the "AMIC Files and Reports").

                                   ARTICLE 6
                                 CONFIDENTIALITY

6.1      To the extent that, in connection with this Agreement, either party
         comes into possession of any proprietary or confidential information of
         the other party ("Confidential Information"), each party agrees to use
         the Confidential Information of the other party solely for the purposes
         of this Agreement, and will not disclose such Confidential Information
         to any third party without the other party's written consent. Each
         party shall maintain the Confidential Information of the other party in
         confidence using at least the same degree of care as it employs in
         maintaining in confidence its own proprietary and confidential
         information, but in no event less than a reasonable degree of care.
         Confidential Information includes but is not limited to (i) with
         respect to IHC, all IHC Technology, (ii) with respect to AMIC, the
         proprietary or confidential information IHC obtains from AMIC and (iii)
         with respect to each party, the terms of this Agreement.

6.2      Notwithstanding anything to the contrary in Section 6.1 hereof,
         Confidential Information shall not include information which (i) is or
         becomes publicly available other than as a result of disclosure by the
         receiving party in breach hereof, (ii) was disclosed to the receiving
         party on a nonconfidential basis from a source other than the
         disclosing party, which the receiving party reasonably believed was not
         prohibited from disclosing such information as a result of an
         obligation in favor of the disclosing party, (iii) is developed by the
         receiving party independently of, or was known by the receiving party
         prior to, any disclosure of such information made by the disclosing
         party, (iv) is required to be disclosed by order of a court of
         competent jurisdiction, administrative agency or governmental body, or
         by any law, rule or regulation, or by subpoena, summons or any other
         administrative or legal process or proceeding, including without
         limitation in connection with litigation pertaining hereto or (v) is
         disclosed with the written consent of the disclosing party.

                                   ARTICLE 7
                             WARRANTIES; DISCLAIMER

7.1      THIS IS A SERVICES ENGAGEMENT. IHC WARRANTS THAT IT SHALL PERFORM
         SERVICES HEREUNDER IN GOOD FAITH AND IN A PROFESSIONAL MANNER. IHC
         DISCLAIMS ALL OTHER REPRESENTATIONS AND

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         WARRANTIES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT
         LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
         PURPOSE.

7.2      Nothing in this Section shall be construed to limit the fiduciary or
         other duties or any liability thereunder to AMIC and its shareholders
         of IHC (or its representatives) as a major shareholder of AMIC or as
         the nominator of members of the Board of Directors of AMIC.

                                   ARTICLE 8
               LIMITATION ON DAMAGES AND ACTIONS; INDEMNIFICATION

8.1      AMIC SHALL INDEMNIFY AND HOLD HARMLESS IHC, ITS AFFILIATES, AGENTS AND
         SUBCONTRACTORS, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS,
         EMPLOYEES, AGENTS AND REPRESENTATIVES, FROM AND AGAINST ANY AND ALL
         ACTIONS, DAMAGES, CLAIMS, LIABILITIES, COSTS, EXPENSES AND/OR LOSSES IN
         ANY WAY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES
         PERFORMED HEREUNDER, EXCEPT TO THE EXTENT FINALLY JUDICIALLY DETERMINED
         TO HAVE RESULTED PRIMARILY FROM THE NEGLIGENCE, GROSS NEGLIGENCE, BAD
         FAITH OR INTENTIONAL MISCONDUCT OF SUCH INDEMNIFIED PARTY UNDER THIS
         AGREEMENT.

8.2      IHC SHALL INDEMNIFY AND HOLD HARMLESS AMIC, ITS AFFILIATES, AGENTS AND
         SUBCONTRACTORS, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS,
         EMPLOYEES, AGENTS AND REPRESENTATIVES, FROM AND AGAINST ANY AND ALL
         ACTIONS, DAMAGES, CLAIMS, LIABILITIES, COSTS, EXPENSES AND/OR LOSSES IN
         ANY WAY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES
         PERFORMED HEREUNDER, EXCEPT TO THE EXTENT FINALLY JUDICIALLY DETERMINED
         TO HAVE RESULTED PRIMARILY FROM THE NEGLIGENCE, GROSS NEGLIGENCE, BAD
         FAITH OR INTENTIONAL MISCONDUCT OF SUCH INDEMNIFIED PARTY UNDER THIS
         AGREEMENT.

8.3      Nothing in this Section shall be construed to limit the fiduciary or
         other duties or any liability thereunder to AMIC and its shareholders
         of IHC (or its representatives) as a major shareholder of AMIC or as
         the nominator of members of the Board of Directors of AMIC.

8.4      THE PROVISIONS OF THIS ARTICLE 8 SHALL APPLY NOTWITHSTANDING ANY
         PROVISION OF THIS AGREEMENT TO THE CONTRARY AND TO THE FULLEST EXTENT
         OF THE LAW AND REGARDLESS OF THE FORM OF ACTION, DAMAGE, CLAIM,
         LIABILITY, COST, EXPENSE OR LOSS, WHETHER IN CONTRACT, STATUTE, TORT
         (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), OR OTHERWISE.

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                                   ARTICLE 9
                                   DELEGATION

9.1      IHC shall not subcontract any of the Services hereunder without AMIC's
         express written prior approval; provided, however, that such approval
         shall not be unreasonably withheld; and provided further that IHC shall
         have the right, exercisable from time to time in its own discretion and
         upon notice to AMIC, to subcontract or delegate its obligations and
         responsibilities hereunder to related parties and affiliates of IHC.
         Notwithstanding the foregoing, IHC shall not be relieved of its
         obligations hereunder in the event of such a subcontract or delegation.

                                   ARTICLE 10
                              WAIVER OF JURY TRIAL

10.1     IHC AND AMIC HEREBY IRREVOCABLY WAIVE, TO THE FULLEST EXTENT PERMITTED
         BY LAW, ALL RIGHTS TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR
         COUNTERCLAIM (WHETHER IN CONTRACT, STATUTE, TORT, INCLUDING WITHOUT
         LIMITATION, NEGLIGENCE, OR OTHERWISE) RELATING TO THIS AGREEMENT OR THE
         SERVICES PERFORMED HEREUNDER.

                                   ARTICLE 11
                                     NOTICES

11.1     All notices, consents, approvals, requests and other communications
         required or permitted under this Agreement shall be given in writing by
         hand delivery, internationally recognized courier by air service or
         facsimile transmission, and addressed to the addressee at its address
         set forth below:

         If to AMIC:

                           485 Madison Avenue
                           New York, New York  10022
                           Attention:       Fred Ashraf
                           Telephone:       (212) 355-4141
                           Facsimile:       (212) 754-3346

         If to IHC:

                           96 Cummings Point Road
                           Stamford, Connecticut  06902
                           Attention:       Teresa A. Herbert
                           Telephone:       (203) 358-8000
                           Facsimile:       (203) 348-3103

         All notices, consents, approvals, requests and other communications
shall be deemed given on the date of actual receipt. Either party to this
Agreement may change its address or

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designate an agent for the receipt of notices at any time by giving notice
thereof to the other as provided in this Article 11. Any notice given by a party
hereunder must be signed by an authorized representative of such party.

                                   ARTICLE 12
                                  MISCELLANEOUS

12.1     Force Majeure. Except for the payment of money, neither party shall be
         liable for any delays or other non-performance resulting in whole or in
         part from circumstances or causes beyond its reasonable control,
         including, without limitation, acts or omissions of the other party,
         fuel shortages, fire or other casualty, accidents, acts of God, strike,
         lock-out or labor dispute (legal or illegal), civil disorder, inability
         to procure materials, failure of telephone companies to provide
         necessary telephone service, riots, insurrections, war, terrorism or
         other violence, or any law, order or requirement of any governmental
         agency or authority.

12.2     Relationship of Parties. The parties intend that an independent
         contractor relationship shall be created by this Agreement, and that
         nothing contained herein shall be construed to create a partnership,
         joint venture or relationship of employer and employee or principal and
         agent between the parties hereto. It is understood that IHC cannot and
         shall not be deemed an agent of AMIC for any purpose whatsoever, and
         neither party shall have any right or authority to assume or create any
         obligation of any kind, whether expressed or implied, on behalf of the
         other party by reason of this Agreement.

12.3     Binding Nature and Assignment. Neither party may assign or transfer
         this Agreement or any of its rights or obligations under this Agreement
         without the prior written consent of the other party; provided,
         however, that (i) this Section 12.3 shall not be construed to limit
         IHC's right to subcontract or delegate its obligations and
         responsibilities hereunder as provided in Section 9.1 hereof, and (ii)
         either party may assign or transfer this Agreement (and the rights and
         obligations hereunder) without the consent of the other party, to an
         affiliate of such party or to any entity that has acquired all or
         substantially all of such party's assets as a successor to the business
         of such party. This Agreement shall be binding upon and inure to the
         benefit of each party hereto and its successors and permitted assigns
         and is not intended to confer any rights upon any person or entity
         except for the parties hereto, their respective successors and
         permitted assigns and the persons and/or entities identified in Section
         8.3 hereof.

12.4     Entire Agreement. This Agreement, including the Exhibits attached
         hereto, constitutes the entire agreement between the parties hereto
         with respect to the subject matter hereof and supersedes all other oral
         or written representations, understandings or agreements relating to
         the subject matter hereof.

12.5     Severability. If any provision of this Agreement is declared or found
         to be illegal, unenforceable or void, such provision shall not affect
         the other provisions hereof, but shall be deemed modified to the extent
         necessary to render it legal and enforceable, preserving to the fullest
         extent permissible the intent of the parties set forth in this
         Agreement.

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12.6     Waivers and Amendments.

         (a)      No delay or omission by either party in enforcing, or failure
                  to insist upon strict performance of, its rights or remedies
                  under this Agreement shall impair such right or remedy or be
                  deemed to be a waiver thereof.

         (b)      No waiver of any right or remedy under this Agreement with
                  respect to any occurrence or event on one occasion shall be
                  deemed a waiver of such right or remedy with respect to such
                  occurrence or event on any other occasion.

         (c)      No amendment or waiver of any provision of this Agreement
                  shall be valid unless in writing and signed by both parties
                  and approved by the Board of Directors of AMIC.

         (d)      Except as expressly set forth in this Agreement, all rights
                  and remedies of the parties are cumulative and in addition to
                  any and all rights and remedies available to a party under
                  applicable law, in equity, pursuant to contract or otherwise.

12.7     Section Headings; Interpretation. The section headings contained in
         this Agreement are for convenience of reference only and shall not
         affect the meaning or interpretation of this Agreement. The words
         "hereof", "herein" and "hereunder", and words of a similar import, when
         used in this Agreement shall refer to this Agreement as a whole and not
         to any particular provision of this Agreement.

12.8     Governing Law. This Agreement shall be construed and enforced in
         accordance with and shall be governed by the laws of the State of
         Delaware (without giving effect to the choice of law principles
         thereof).

12.9     Signing in Counterparts. This Agreement may be executed in several
         counterparts and all such executed counterparts shall constitute
         originals and one agreement, binding on all of the parties hereto,
         notwithstanding that all of the parties hereto are not signatories to
         the original or to the same counterpart.

12.10    Purpose of Agreement; Cooperation. The parties acknowledge that the
         purpose of this Agreement is to provide the Services on a basis to
         ensure the smooth and uninterrupted transition and operation of the
         Business from IHC to AMIC following the date hereof. Each of IHC and
         AMIC agrees to cooperate in good faith with the other and to take such
         other actions as may be reasonably requested by the other to carry out
         the intent and purposes of this Agreement.

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         IN WITNESS WHEREOF, the parties hereto have caused this Services
Agreement to be duly executed and delivered as of the date first set forth
above.

                                            AMERICAN INDEPENDENCE CORP.

                                            By:      /s/ Ronald I. Simon
                                                     ---------------------------
                                            Name:    Ronald I. Simon
                                            Title:   Director

                                            INDEPENDENCE HOLDING COMPANY

                                            By:      David T. Kettig
                                                     ---------------------------
                                            Name:    David T. Kettig
                                            Title:   Vice President

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                                    EXHIBIT A
                              STATEMENT OF SERVICES

1.       IHC will provide to AMIC services at a level and quality comparable in
         all material respects to the services provided by IHC personnel to IHC
         and its subsidiaries. Such services shall include the services of IHC
         executive personnel and any additional personnel hired or assigned by
         IHC to replace or supplement such personnel. The Services shall include
         all those necessary to the operation of AMIC as determined by the Board
         of Directors of AMIC, including, without limitation: accounting,
         financial management, treasury, legal, shareholder services, contract
         negotiation, corporate and business development, support for the Board
         of Directors, relationship with outside auditors and corporate
         communications.

2.       IHC will cause each such person to spend such portion of such person's
         working hours or the business and affairs of AMIC as he or she
         determines to be reasonably necessary or desirable in order to provide
         services to AMIC of the quality such persons provide to IHC.

3.       IHC will not assign any such person to spend all of his or her working
         time on the business and affairs of AMIC without providing prior notice
         to the AMIC Board of Directors.
<PAGE>
                                    EXHIBIT B
                            STATEMENT OF COMPENSATION

1.       AMIC will be charged on a time and materials basis determined by
         multiplying the hours spent on AMIC matters by the persons named or
         referred to in Exhibit A by the hourly amount given below (or, in the
         case of a personal not named in Exhibit A, the hourly amount reasonably
         agreed to by IHC and AMIC):

<TABLE>
<CAPTION>
         Name                                               Hourly
         ----                                               ------
<S>                                                         <C>
         Roy Thung                                          $300.00
         David Kettig                                       $200.00
         Roy Standfest                                      $200.00
         Teresa Herbert                                     $150.00
         Brian Schlier                                      $150.00
</TABLE>

2.       IHC shall not charge AMIC any additional monies in respect to overhead
         (such as occupancy, facilities, benefits or comparable costs incurred
         by IHC in employing such personnel).<PAGE>
                                                                     Exhibit 4.1

                              AMENDED AND RESTATED

                          CERTIFICATE OF INCORPORATION

                                       OF

                             RPM INTERNATIONAL INC.

     RPM International Inc., a corporation organized and existing under the
General Corporation Law of the State of Delaware, hereby certifies as follows:

     1.   That RPM International Inc. was originally incorporated on July 29,
2002 pursuant to the General Corporation Law of the State of Delaware.

     2.   Pursuant to Sections 242 and 245 of the General Corporation Law of the
State of Delaware, this Amended and Restated Certificate of Incorporation
restates and integrates and further amends the provisions of the Certificate of
Incorporation of RPM International Inc.

     3.   The text of the Certificate of Incorporation, is hereby amended and
restated in its entirety as follows:

                                    ARTICLE I

     The name of the corporation is RPM International Inc. (hereinafter, the
"Company").

                                   ARTICLE II

     The address of the Company's registered office in the State of Delaware is
2711 Centerville Road, Suite 400, Wilmington, County of New Castle 19808. The
name of the Company's registered agent at such address is Corporation Service
Company.

                                   ARTICLE III

     The purpose of the Company is to engage in any lawful act or activity for
which corporations may be organized under the General Corporation Law of the
State of Delaware, as amended (the "DGCL").

                                   ARTICLE IV

     Section 1.     Authorized Capital Stock. The Company is authorized to issue
two classes of capital stock, designated Common Stock and Preferred Stock. The
total number of shares of capital stock that the Company is authorized to issue
is 350,000,000 shares, consisting of 300,000,000 shares of common stock, par
value $0.01 per share (the "Common Stock"), and 50,000,000 shares of preferred
stock, par value $0.01 per share (the "Preferred Stock").

     Section 2.     Preferred Stock. The Preferred Stock may be issued in one or
more series. The Board of Directors of the Company (the "Board") is hereby
authorized to issue the shares of

<PAGE>

Preferred Stock in such series and to fix from time to time before issuance the
number of shares to be included in any such series and the designation, relative
powers, preferences, rights and qualifications, limitations or restrictions of
such series. The authority of the Board with respect to each such series will
include, without limiting the generality of the foregoing, the determination of
any or all of the following:

                    (a)  the number of shares of any series and the
                         designation to distinguish the shares of such series
                         from the shares of all other series;

                    (b)  the voting powers, if any, and whether such voting
                         powers are full or limited in such series;

                    (c)  the redemption provisions, if any, applicable to such
                         series, including the redemption price or prices to be
                         paid;

                    (d)  whether dividends, if any, will be cumulative or
                         noncumulative, the dividend rate of such series, and
                         the dates and preferences of dividends on such series;

                    (e)  the rights of such series upon the voluntary or
                         involuntary dissolution of, or upon any distribution of
                         the assets of, the Company;

                    (f)  the provisions, if any, pursuant to which the shares of
                         such series are convertible into, or exchangeable for,
                         shares of any other class or classes or of any other
                         series of the same or any other class or classes of
                         stock, or any other security, of the Company or any
                         other corporation or other entity and the rates or
                         other determinants of conversion or exchange applicable
                         thereto;

                    (g)  the right, if any, to subscribe for or to purchase any
                         securities of the Company or any other corporation or
                         other entity;

                    (h)  the provisions, if any, of a sinking fund applicable to
                         such series; and

                    (i)  any other relative, participating, optional or other
                         special powers, preferences or rights and
                         qualifications, limitations or restrictions thereof;

all as may be determined from time to time by the Board and stated or expressed
in the resolution or resolutions providing for the issuance of such Preferred
Stock (collectively, a "Preferred Stock Designation").

     Section 3.     Common Stock. Subject to the rights of the holders of any
series of Preferred Stock, the holders of Common Stock will be entitled to one
vote on each matter

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submitted to a vote at a meeting of stockholders for each share of Common Stock
held of record by such holder as of the record date for such meeting.

                                    ARTICLE V

     The Board may make, amend and repeal the By-Laws of the Company. Any By-Law
made by the Board under the powers conferred hereby may be amended or repealed
by the Board (except as specified in any such By-Law so made or amended) or by
the stockholders in the manner provided in the By-Laws of the Company. The
Company may in its By-Laws confer powers upon the Board in addition to the
foregoing and in addition to the powers and authorities expressly conferred upon
the Board by applicable law. For the purposes of this Amended and Restated
Certificate of Incorporation (the "Certificate of Incorporation"), "Voting
Stock" means stock of the Company of any class or series entitled to vote
generally in the election of the directors of the Board (the "Directors").

                                   ARTICLE VI

     Subject to the rights of the holders of any series of Preferred Stock:

          (a)  any action required or permitted to be taken by the stockholders
     of the Company must be effected at a duly called annual or special meeting
     of stockholders of the Company and may not be effected by any consent in
     writing of such stockholders; and

          (b)  special meetings of stockholders of the Company may be called
     only by (i) the Chairman of the Board (the "Chairman"), (ii) the President
     of the Company (the "President"), (iii) the majority of the total number of
     Directors that the Company would have if there were no vacancies, or (iv)
     the Chairman or the President at the written request of stockholders owning
     a majority of the Voting Stock.

At any annual meeting or special meeting of stockholders of the Company, only
such business will be conducted or considered as has been brought before such
meeting in the manner provided in the By-Laws of the Company.

                                   ARTICLE VII

     Section 1.     Number, Election, and Terms of Directors. Subject to the
rights, if any, of the holders of any series of Preferred Stock to elect
additional Directors under circumstances specified in a Preferred Stock
Designation, the number of the Directors of the Company will not be less than
nine nor more than 15 and will be fixed from time to time in the manner provided
in the By-Laws of the Company. The Directors, other than those who may be
elected by the holders of any series of Preferred Stock, will be classified with
respect to the time for which they severally hold office into three classes, as
nearly equal in number as possible, designated Class I, Class II and Class III.
At any meeting of stockholders at which Directors are to be elected, the number
of Directors elected may not exceed the greatest number of Directors then in
office in any class of Directors. The Board of Directors, as initially
appointed, shall consist of the following: (i) Class I: Edward B. Brandon,
William A. Papenbrock, Thomas C. Sullivan and Frank C. Sullivan, (ii) Class II:
Bruce A. Carbonari, James A. Karman, Donald K.

                                       3
<PAGE>

Miller and Joseph P. Viviano and (iii) Class III: Dr. Max D. Amstutz, E. Bradley
Jones, Albert B. Ratner and Dr. Jerry Sue Thornton. The Directors first
appointed to Class I will hold office for a term expiring at the annual meeting
of stockholders to be held in 2004; the Directors first appointed to Class II
will hold office for a term expiring at the annual meeting of stockholders to be
held in 2003 and the Directors first appointed to Class III will hold office for
a term expiring at the annual meeting of stockholders to be held in 2005, with
the members of each class to hold office until their successors are elected and
qualified. At each succeeding annual meeting of the stockholders of the Company,
the successors to the class of Directors whose term expires at that meeting will
be elected by plurality vote of all votes cast at such meeting to hold office
for a term expiring at the annual meeting of stockholders held in the third year
following the year of their election. Directors may be elected by the
stockholders only at on annual meeting of stockholders. Election of Directors of
the Company need not be by written ballot unless requested by the Chairman or by
the holders of a majority of the Voting Stock present in person or represented
by proxy at a meeting of the stockholders at which Directors are to be elected.
If authorized by the Board, such requirement of written ballot shall be
satisfied by a ballot submitted by electronic transmission, provided that any
such electronic transmission must either set forth or be submitted with
information from which it can be determined that the electronic transmission was
authorized by the stockholder or proxy holder. Notwithstanding anything
contained in this Certificate of Incorporation to the contrary, the affirmative
vote of the holders of at least 80% of the Voting Stock, voting together as a
single class, is required to amend or repeal, or to adopt any provisions
inconsistent with, this Article VII, Section 1.

     Section 2.     Nomination of Director Candidates. Advance notice of
stockholder nominations for the election of Directors must be given in the
manner provided in the By-Laws of the Company.

     Section 3.     Nomination of Director Candidates. If the Company's By-Laws
provide for advance notice of stockholder nominations for the election of
Directors, notice must be given in the manner provided in such By-Laws.

     Section 4.     Newly Created Directorships and Vacancies. Subject to the
rights, if any, of the holders of any series of Preferred Stock to elect
additional Directors under circumstances specified in a Preferred Stock
Designation, newly created directorships resulting from any increase in the
number of Directors and any vacancies on the Board resulting from death,
resignation, disqualification, removal, or other cause will be filled solely by
the affirmative vote of a majority of the remaining Directors then in office,
even though less than a quorum of the Board, or by a sole remaining Director.
Any Director elected in accordance with the preceding sentence will hold office
for the remainder of the full term of the class of Directors in which the new
directorship was created or the vacancy occurred and until such Director's
successor has been elected and qualified. No decrease in the number of Directors
constituting the Board may shorten the term of any incumbent Director.

     Section 5.     Removal. Subject to the rights, if any, of the holders of
any series of Preferred Stock to elect additional Directors under circumstances
specified in a Preferred Stock Designation, any Director may be removed from
office by the stockholders only for cause and only in the manner provided in
this Article VII, Section 4. At any annual meeting or special meeting of the
stockholders, the notice of which states that the removal of a Director or
Directors

                                       4
<PAGE>

is among the purposes of the meeting, the affirmative vote of the holders of at
least a majority of the Voting Stock, voting together as a single class, may
remove such Director or Directors for cause.

                                  ARTICLE VIII

     To the full extent permitted by the DGCL or any other applicable law
currently or hereafter in effect, no Director of the Company will be personally
liable to the Company or its stockholders for or with respect to any acts or
omissions in the performance of his or her duties as a Director of the Company.
Any repeal or modification of this Article VIII will not adversely affect any
right or protection of a Director of the Company existing prior to such repeal
or modification.

                                   ARTICLE IX

     Section 1.     Right to Indemnification. Each person who was or is made a
party or is threatened to be made a party to or is otherwise involved in any
action, suit or proceeding, whether civil, criminal, administrative or
investigative (a "Proceeding"), by reason of the fact that he or she is or was a
director or an officer of the Company or is or was serving at the request of the
Company as a director, officer, employee or agent of another company or of a
partnership, joint venture, trust or other enterprise, including service with
respect to an employee benefit plan (an "Indemnitee"), whether the basis of such
Proceeding is alleged action in an official capacity as a director, officer,
employee or agent or in any other capacity while serving as a director, officer,
employee or agent, shall be indemnified and held harmless by the Company to the
fullest extent permitted or required by the DGCL, as the same exists or may
hereafter be amended (but, in the case of any such amendment, only to the extent
that such amendment permits the Company to provide broader indemnification
rights than such law permitted the Company to provide prior to such amendment),
against all expense, liability and loss (including attorneys' fees, judgments,
fines, ERISA excise taxes or penalties and amounts paid in settlement)
reasonably incurred or suffered by such Indemnitee in connection therewith;
provided, however, that, except as provided in Section 3 of this Article IX with
respect to Proceedings to enforce rights to indemnification, the Company shall
indemnify any such Indemnitee in connection with a Proceeding (or part thereof)
initiated by such Indemnitee only if such Proceeding (or part thereof) was
authorized by the Board.

     Section 2.     Right to Advancement of Expenses. The right to
indemnification conferred in Section 1 of this Article IX shall include the
right to be paid by the Company the expenses (including, without limitation,
attorneys' fees and expenses) incurred in defending any such Proceeding in
advance of its final disposition (an "Advancement of Expenses"); provided,
however, that, if the DGCL so requires, an Advancement of Expenses incurred by
an Indemnitee in his or her capacity as a director or officer (and not in any
other capacity in which service was or is rendered by such Indemnitee,
including, without limitation, service to an employee benefit plan) shall be
made only upon delivery to the Company of an undertaking (an "Undertaking"), by
or on behalf of such Indemnitee, to repay all amounts so advanced if it shall
ultimately be determined by final judicial decision from which there is no
further right to appeal (a "Final

                                       5
<PAGE>

Adjudication") that such Indemnitee is not entitled to be indemnified for such
expenses under this Section 2 or otherwise. The rights to indemnification and to
the Advancement of Expenses conferred in Sections 1 and 2 of this Article IX
shall be contract rights and such rights shall continue as to an Indemnitee who
has ceased to be a director, officer, employee or agent and shall inure to the
benefit of the Indemnitee's heirs, executors and administrators.

     Section 3.     Right of Indemnitee to Bring Suit. If a claim under Section
1 or 2 of this Article IX is not paid in full by the Company within 60 calendar
days after a written claim has been received by the Company, except in the case
of a claim for an Advancement of Expenses, in which case the applicable period
shall be 20 calendar days, the Indemnitee may at any time thereafter bring suit
against the Company to recover the unpaid amount of the claim. If successful in
whole or in part in any such suit, or in a suit brought by the Company to
recover an Advancement of Expenses pursuant to the terms of an Undertaking, the
Indemnitee shall be entitled to be paid also the expense of prosecuting or
defending such suit. In (i) any suit brought by the Indemnitee to enforce a
right to indemnification hereunder (but not in a suit brought by the Indemnitee
to enforce a right to an Advancement of Expenses) it shall be a defense that,
and (ii) any suit brought by the Company to recover an Advancement of Expenses
pursuant to the terms of an Undertaking, the Company shall be entitled to
recover such expenses upon a Final Adjudication that, the Indemnitee has not met
any applicable standard for indemnification set forth in the DGCL. Neither the
failure of the Company (including its Board, independent legal counsel or
stockholders) to have made a determination prior to the commencement of such
suit that indemnification of the Indemnitee is proper in the circumstances
because the Indemnitee has met the applicable standard of conduct set forth in
the DGCL, nor an actual determination by the Company (including its Board,
independent legal counsel or stockholders) that the Indemnitee has not met such
applicable standard of conduct, shall create a presumption that the Indemnitee
has not met the applicable standard of conduct or, in the case of such a suit
brought by the Indemnitee, be a defense to such suit. In any suit brought by the
Indemnitee to enforce a right to indemnification or to an Advancement of
Expenses hereunder, or brought by the Company to recover an Advancement of
Expenses pursuant to the terms of an Undertaking, the burden of proving that the
Indemnitee is not entitled to be indemnified, or to such Advancement of
Expenses, under this Article IX or otherwise shall be on the Company.

     Section 4.     Non-Exclusivity of Rights. The rights to indemnification and
to the Advancement of Expenses conferred in this Article IX shall not be
exclusive of any other right which any person may have or hereafter acquire
under any statute, the Company's Certificate of Incorporation, By-Laws,
agreement, vote of stockholders or disinterested directors or otherwise.

     Section 5.     Insurance. The Company may maintain insurance, at its
expense, to protect itself and any director, officer, employee or agent of the
Company or another corporation, partnership, joint venture, trust or other
enterprise against any expense, liability or loss, whether or not the Company
would have the power to indemnify such person against such expense, liability or
loss under the DGCL.

     Section 6.     Indemnification of Employees and Agents of the Company. The
Company may, to the extent authorized from time to time by the Board of
Directors, grant rights to indemnification and to the Advancement of Expenses to
any employee or agent of the

                                       6
<PAGE>

Company to the fullest extent of the provisions of this Article IX with respect
to the indemnification and Advancement of Expenses of directors and officers of
the Company.

     IN WITNESS WHEREOF, the undersigned, being the Secretary of the Company,
does make this Certificate, hereby declaring and certifying that this is my act
and deed and the facts herein stated are true under penalties of perjury and
accordingly I have hereunto set my hand as of this 11th day of October, 2002.

                                               /s/ P. Kelly Tompkins
                                               ---------------------------------
                                               P. Kelly Tompkins, Secretary

                                       7

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