Document:

EX-10.23V

 EXHIBIT 10.23V 

TWENTY-NINTH AMENDMENT 
 TO 
 CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 

BETWEEN 

CSG SYSTEMS, INC. 
 AND 
 DISH NETWORK L.L.C. 

This TWENTY-ninth AMENDMENT (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation
(“CSG”), and DISH Network L.L.C., a Colorado limited liability company (“Customer”). This Amendment shall be effective as of the date last signed below (the “Effective Date”). CSG and Customer
entered into a certain CSG Master Subscriber Management System Agreement (Document #2301656) effective as of January 1, 2010 (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and
conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital
letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the
Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

CSG and Customer agree as follows as of the Effective Date: 
  

	1.	Customer desires to use and, except as may be terminated earlier pursuant to this Amendment or the Agreement, commencing on the Effective Date of this Amendment and
terminating on December 31, 2017 (the “Payment Gateway Term”), CSG agrees to provide the CSG’ Payment Gateway Service. As a result, Schedule A, “SERVICES” of the Agreement is AMENDED by adding “CSG Payment
Gateway Service” to the list of Services and to add Exhibit A-4(g), “CSG Payment Gateway Service,” attached hereto.  

  

	2.	The foregoing notwithstanding, the parties acknowledge and agree that, pursuant to Customer’s request, the PIN-less debit functionality of the CSG Payment
Gateway Service shall not be available to Customer unless or until CSG and Customer enter into a subsequent letter of authorization providing for PIN-less debit processing, which shall occur no earlier than completion of the Setup and Implementation
Statement of Work for the CSG Payment Gateway Service. 

  

	3.	As a result, Schedule F, “FEES,” CSG SERVICES, Section III. entitled “Payment Procurement,” shall be AMENDED to add a new
subsection F. entitled “CSG Payment Gateway Service” as follows: 

  

	 	F.	CSG Payment Gateway Service (Note 7) 

  

									
	 Description of Item/Unit of Measure
	  	Frequency	 	  	Fee	 
	 1. Setup/Implementation of ******** ** (*** ******** **) (Note 1-2)
	  	 	*** *******	  	  	 	$******	  
	 2. Transactions
	  				  			
	
Ÿ CSG Payment
Gateway Service Fee **** ***********) (Note 3-6)
	  	 	*******	  	  	 	$******	  

 Note 1: Setup and Implementation fees shall be set forth in a mutually agreed upon Statement of
Work. 
 Note 2: For the purposes of this Amendment, the Setup/Implementation of ******** ** fee of $****** shall be
****** for the first **** *** ******** *** requested by Customer. 
 Note 3: Transaction types may include, but are not
limited to credit and debit card authorization attempts (Visa, MasterCard, American Express, and Discover), PIN-less debit validation attempts, reversals, and refunds. The CSG Payment Gateway Service Fee will be invoiced in arrears on a calendar
month basis. 
 Note 4: Customer shall have one or more separate agreements with card processors and as such shall incur
additional fees. 
 Note 5: CSG’s bankcard processing services are required for CSG Payment Gateway services. This
fee is in addition to the Customer’s contracted transaction fee for such bankcard services, which is included within Schedule F, “FEES,” CSG SERVICES, Section I. entitled Processing, subsection C. entitled “Listing of Products
and Services included in the Monthly Processing Fee,” Notes 18 and 19. 
 Note 6: The CSG Payment Gateway Service ***
*********** *** shall *** ** ******* ** *** ****** ***** ******** outlined in the Agreement (Section 4 entitled “Increase in Fees”) until December 31, 2017. Thereafter the parties shall enter into good faith negotiation for any
on-going fees related to this Service. In the event the parties are unable to agree, CSG shall no longer be obligated to provide and Customer shall no longer be obligated to pay for such Service. 

 Note 7: Following commencement of the provision of the CSG’ Payment Gateway
Service, CSG shall continue to provide and Customer shall continue to pay for such Services until the earlier of (a) the termination or expiration of the Agreement (and any applicable Termination Assistance as provided in the Agreement) or
(b) termination of the Services by either party in accordance with the terms of the Agreement. 
  

	4.	Customer desires, and CSG agrees, to add the CSG’ Payment Gateway Service to Customer’s QT04, QT05 and QT07 environments. Exhibit B, Environment Matrix, to
this Amendment sets forth the various environments impacted by the CSG Payment Gateway Service. The matrix states (i) whether an environment is needed by Customer in its QT04, QT05 and/or QT07 environments, (ii) if an environment is
needed, the environment(s) in which the CSG Payment Gateway Service has been implemented, and (iii) the environment(s) in which the CSG Payment Gateway Service needs to be implemented by way of this Amendment and applicable Statement of Work.

  

	5.	Schedule G, “Performance Standards and Remedies” of the Agreement is AMENDED to include the following: 

2.12 CSG Payment Gateway Service Availability. Except as otherwise provided below, the CSG Payment Gateway Service shall be
Available an average of ****** of the time, measured on a ******* basis, ****** **** **** ***** *** **** ***** *** **** *** ****, excluding the following scheduled Downtime (the “Availability SLA”). CSG shall perform such
measurements in good faith using the CSG host computer and, in the event that the CSG Payment Gateway Service fails to be Available an average of ****** of the time, measured on a ******* basis, ****** **** **** ***** *** **** ***** *** **** ***
****, excluding the following scheduled Downtime, CSG shall provide written notice to Customer stating (1) that the Availability SLA has not been met and (2) the percentage of time the CSG Payment Gateway Service was available over the
course of such month. 
  

									
	 Description
	  	 Eligible Days
	  	 Duration
	  	 Timeframe
	  	 Required Prior Notice

					
	 ****** ******
	  	*********	  	**** *** *********** *****	  	**:** **-*:** ** ****	  	Downtime is not planned during regular maintenance windows. In the event CSG reasonably believes downtime will occur during the maintenance window, CSG will provide at least
’** *****’ notice.
					
	 *** ****** **********
	  	*********	  	*** *** *********** *****	  	*:** **-**:** ** ****	  	Low-risk maintenance is planned in this window with a maximum * ****** ******* ************.
					
	 *** ****** ***
	  	********	  	***** *** *********** *****	  	*:** **-*:** ** ****	  	Actual downtime is generally less than ** *******. Any additional downtime will be communicated with a minimum of *** *** **** notice.
					
	 ****** ******
	  	******	  	*** *** *********** *****	  	**:****-**:** ** ****	  	Downtime is not planned during regular maintenance windows. In the event CSG reasonably believes downtime will occur during the maintenance window, CSG will provide at least
’** *****’ notice.
					
	 *** ****** **********
	  	******	  	**** *** *********** *****	  	**:** **-*:** ** ****	  	Actual downtime is generally less than ** *******. Any additional downtime will be communicated with a minimum of *** *** **** notice.
					
	 ********* ********
	  	***	  	TBD – based upon situation	  	TBD with prior notice to Customer (which may be provided via e-mail).	  	The lead-time provided under these circumstances will be dependent on the particular *********.

 CSG shall not be responsible for its failure to meet the performance standard set forth in
this paragraph 2.12 to the extent that such failure is (a) caused by events beyond CSG’s control, including, but not limited, to a failure that is the direct result of the inoperability of networks (LANs or WANs), or hardware or software
located on Customer’s premise or Customer’s use of personal computer macros or other methods that automatically generate excessive on-line transactions. Customer acknowledges that a breach of the performance standard under this paragraph
2.12 will not, by itself, constitute a breach of any other performance standards set forth in this Schedule G. 
  

	6.	EXHIBIT G-1 “Performance Remedies” of the Agreement is AMENDED to include the following under Section 1. “Availability”:

 5. CSG Payment Gateway Service. The CSG Payment Gateway Service will provide ***** uptime. For any
calendar month in which the CSG Payment Gateway Service uptime is less than *****, CSG will issue a credit of ** of the ******* ******** ***** for the CSG Payment Gateway Service ***. For clarification purposes, in the event CCS is unavailable,
Customer shall not be entitled to a Service Level Credit for the CSG Payment Gateway Service Availability in the event CSG Payment Gateway is simultaneously unavailable. 

 

	7.	If Customer is not utilizing the product in a certified Designated Environment or Customer has added third party applications, Customer shall be responsible for
making all necessary modifications to such third party applications to ensure they function properly with any updates or upgrades to the Service. Custom software modifications are not included in this Agreement, but may be added to the Agreement and
priced by mutual agreement of the parties. 

  

	8.	Schedule H, “CSG Systems, Inc. Business Continuity / Disaster Recovery Plan” of the Agreement is AMENDED to include the CSG’ Payment
Gateway Service as a **** * service. 

  

	9.	In addition to the amendments made to the CSG Services in Sections 1 through 8 above relative to the CSG Payment Gateway Service and related terms and
conditions, the parties have agreed to ****** *** ***** *** *********** for Customer’s use of the Payment Processor Gateway Service in connection with Customer’s use of the Content Direct Services. As a result, Section 10,
“Fees” of the CD Amendment is hereby amended by deleting in its entirety the table in such section entitled “Payment Processor Gateway Service for Content Direct System” and its related Notes (1) through (4) and
substituting the following in lieu thereof: 

 Payment Processor Gateway Service for Content Direct
System 
  

					
	 Description of Item/Unit of Measure
	  	 Frequency
	  	 Fee

	 A. Setup/Implementation of merchant gateway ID (Note 1)
	  	*** ****	  	$********
	 1. Transactions
	  		  	
	 2. Payment Processor Gateway Service for Content Direct (*** ***********)
(Note 2-6)
	  	*** ***********	  	$******

 Note 1: Setup and Implementation fees shall be set forth in a mutually agreed upon Statement of
Work and invoiced as prescribed under the applicable SOW. The parties acknowledge the setup and implementation fees for the initial merchant gateway deployed under this CD Amendment was previously invoiced and paid under CSG #2312237.

Note 2: Transaction types may include, but are not limited to credit and debit card authorization attempts (Visa, MasterCard,
American Express, and Discover), PINless debit validation attempts, reversals, and refunds.

 Note 3: Customer will have one or more separate agreements with third-party card
processors and, therefore, it is anticipated that Customer will incur additional fees payable to such third-party card processors, which additional fees are not therefore reflected in this Agreement. 

Note 4: The Payment Processor Gateway Service Fee for Content Direct Services will be invoiced based upon a calendar month in
arrears. 
 Note 5: The Payment Processor Gateway Service Fee for Content Direct Services *** *********** *** shall *** **
******* ** *** ****** ***** ******** outlined Section 4 entitled “Increase in Fees,” of the Agreement until December 31, 2017. Thereafter the parties shall enter into good faith negotiation for any on-going fees related to the
Payment Processor Gateway Service for the Content Direct System. In the event the parties are unable to agree, CSG shall no longer be obligated to provide and Customer shall no longer be obligated to pay for such Payment Processor Gateway Service
for Content Direct. 
 Note 6: Following commencement of the provision of Payment Processor Gateway Service for Content
Direct, CSG shall continue to provide and Customer shall continue to pay for such Services until the earlier of (a) the termination or expiration of the Agreement (and any applicable Termination Assistance as provided in the Agreement) or
(b) termination of the Payment Processor Gateway Service for Content Direct Services by either party in accordance with the terms of the Agreement. 
  

	10.	Limitation of Liability. NEITHER PARTY NOR ITS AFFILIATES WILL BE LIABLE TO THE OTHER PARTY AND/OR ITS AFFILIATES FOR DAMAGES ARISING OUT OF OR IN CONNECTION
WITH (a) CSG’S PROVISION ** *** *** ******* ******* ******** HEREUNDER, OR (b) THE *********** ** ******* ** ******* **** *****’* *********** ******* ******** ** **** *********, INCLUDING, BUT NOT LIMITED TO, THE PERFORMANCE OF
*** ******* ******* ******** HEREUNDER, IN EXCESS OF THE ****** OF (i) **** ******* ******** ******* *$*********** OR (ii) **** ******** **** ** ******** FOR CSG PAYMENT GATEWAY SERVICES (in either event, the “Payment Gateway
Liability Cap”). NOTWITHSTANDING THE FOREGOING LIMITATIONS, THE LIMITATION OF LIABILITY PROVIDED IN THIS SECTION FOR DIRECT DAMAGES SHALL NOT (A) APPLY TO THE EXTENT THAT APPLICABLE LAW SPECIFICALLY REQUIRES LIABILITY, (B) apply
TO THE EXTENT THAT THE LIABILITY ARISES OR RESULTS FROM FRAUD OR (C) BE CONSTRUED OR APPLIED SO AS TO LIMIT OR REDUCE (1) EITHER PARTY’S LIABILITY IN CONNECTION WITH ******* ********* **** ********* ** ******** ******** ****** **
******** ******; OR (2) *** *************** ************, INCLUDING, BUT NOT LIMITED TO, THE ************** *********** *** ***** ** ******** ** ************* of the agreement OR ******* ** **************** ** *** *********. CSG shall not be
responsible for any interchange fees or for any downgrade or shift in interchange qualification arising out of or in connection with the CSG Payment Gateway services. 

 

	11.	Termination. For clarity, either CSG or Customer may terminate this Amendment in accordance with the applicable provisions of Section 19 of the Agreement.
Additionally: 

  

	 	a.	If on any date (a “Liability Cap Fulfillment Date”), regardless of whether the provisions of this Section 11(a) have been invoked previously by
either or both parties, a party (the “Liable Party”) incurs liabilities that are subject to the Payment Gateway Liability Cap to the other party (the “Non-liable Party”) that, in the ********* ***** ** ****** ***
******* ******* ********* *** then in effect as applicable to such party, then, for a period of ****** **** **** immediately following the Liability Cap Fulfillment Date (a “Liability Cap Termination Period”), each Party shall have
the right to terminate the Payment Gateway Term on not less than (i) ****** **** ****’ prior written notice to CSG in the event that Customer is the Party terminating the Payment Gateway Term, or (ii) *** ******* ****** *****
****’ prior written notice in the event that CSG is the Party terminating the Payment Gateway Term. In the event that neither party terminates the Payment Gateway Term during a Liability Cap Termination Period, then, upon the expiration of the
applicable Liability Cap Termination Period, the Payment Gateway Liability Cap applicable to the applicable Liable Party shall be ***** ** ** ****** ***** ** *** ****** OF (A) **** ******* ******** ******* *$*********** OR (B) ****
******** **** ********** ** *** **** ****** ********** ********* *** *********** **** ** ******** *** *** PAYMENT GATEWAY SERVICES (a “Liability Cap Reset”). Following an initial Liability Cap Reset with respect to any Liable Party,
the procedure described in the foregoing provisions of this Section 11(a) may be repeated each time, if ever, that such Liable Party incurs additional liabilities to the Non-Liable Party that are ***** ** ** ** ****** of the Payment Gateway
Liability Cap then applicable to such Liable Party. In the event of a termination pursuant to this Section 11(a), during the Transition Period that follows the applicable Termination Notice sent pursuant to this Section 11(a),
notwithstanding any prior operation of the Payment Gateway Liability Cap to limit a Liable Party’s liability, the ******* ******* ********* *** applicable to each party shall be THE ****** OF (1) **** ******* ******** ******* *$***********
OR (2) **** ******** **** ** ******** FOR CSG PAYMENT GATEWAY SERVICES DURING THE APPLICABLE TRANSITION PERIOD; and 

	 	b.	Customer shall have the right to terminate the Payment Gateway Term on not **** **** ***** *** ******’ notice in the event that (i) damages that are subject
to the Payment Gateway Liabilities Cap that are payable by Customer to CSG have reached the Payment Gateway Liability Cap and Customer exercises its termination right within the Liability Cap Termination Period, (ii) the CSG Payment Gateway
Service fails to be Available at least ****** of the time, measured on a ******* basis, ******-**** **** ***** *** **** ***** *** **** *** ****, excluding scheduled Downtime for any ***** *** *********** ****** during the Payment Gateway Term (a
“Chronic Availability Failure”) and Customer exercises its right to terminate within ****** **** **** of Customer’s receipt of written notice from CSG that a Chronic Availability Failure has occurred, or (iii) the CSG
Payment Gateway Service fails to be Available at least ****** of the time, measured on a ******* basis, ******-**** **** ***** *** **** ***** *** **** *** ****, excluding scheduled Downtime in any *** *** ***** period during the Payment Gateway Term
(a “Serious Availability Failure”) and Customer exercises its right to terminate within ****** **** **** of Customer’s receipt of written notice from CSG that a Serious Availability Failure has occurred.

  

	12.	Migration. Upon the termination or earlier expiration of the Payment Gateway Term, CSG shall provide, at Customer’s request, such support as Customer may
reasonably request in migrating from the CSG Payment Gateway Service to an alternative solution (“Payment Gateway Termination Assistance Services”) upon expiration or termination of this Agreement for any reason or no reason
whatsoever, for reasonable payment mutually agreed to by the Parties. The terms of this Section 12 shall survive the termination of this Amendment. Except as the parties otherwise agree in writing, CSG shall provide Payment Gateway Termination
Assistance Services at the Professional Services Rate set forth in Schedule F “Fees”, CSG Services, Section V., Item 2. 

 * * * * * * * 
 [Remainder of page intentionally left blank. Signature page
follows.]] 

 IN WITNESS THEREOF the parties hereto have caused this Amendment to be executed by their duly
authorized representatives. 
  

							
	DISH NETWORK L.L.C.	 	CSG SYSTEMS, INC.
				
	By:	 	/s/ Michael K. McClaskey	 	By:	  	/s/ Michael J. Henderson
				
	Name:	 	Michael K. McClaskey	 	Name:	  	Michael J. Henderson
				
	Title:	 	 Senior Vice President and Chief Information
 Officer
	 	Title:	  	EVP Sales & Marketing
				
	Date:	 	10/29/12	 	Date:	  	10/29/12

 [Signature page to Twenty-Ninth Amendment to 

CSG Master Subscriber Management System Agreement Between CSG Systems, Inc. and Dish Network L.L.C.] 

 EXHIBIT A-4(g) 

CSG Payment Gateway Service 
 1. CSG Payment Gateway Service. The CSG Payment Gateway Service facilitates the routing of credit card transactions (Visa, MasterCard, Discover, and American Express) and debit
card (Visa and MasterCard) transactions to select third party processors and provides BIN management capabilities which enable PIN-less debit processing. The CSG Payment Gateway will determine the eligibility of each card transaction for
PIN-less debit processing and transmit the card transaction to Customer’s designated payment processor. The CSG Payment Gateway supports one-time and recurring credit card payments and one-time PIN-less debit payments. The CSG Payment
Gateway is an additional feature beyond currently supported Credit Card Processing and Electronic Payment services and processes. Customer will have access to an online portal, or similar means, to process credits and refunds, perform transaction
research and download reports. 
 2. Requirements. Allowable payment types for the CSG Payment Gateway Service are MasterCard, VISA,
American Express, and Discover. Customer is responsible for establishing a merchant agreement with a CSG approved card processor. The card processor will assign all applicable merchant ID numbers. Customer must communicate their merchant ID
information to CSG prior to using the Service. Customer is responsible for all credit card and debit card related fees passed through or assessed by merchant banks, card processors, acquirers, issuers, Visa, MasterCard, Discover, American Express,
NYCE, STAR, ACCEL / Exchange, and Pulse, or any other entity involved in the processing of associated transactions. Fees may include, but are not limited to interchange fees, assessment fees, per transaction fees, network security fees, switch fees,
and administrative fees. For transactions originating from non-CSG billing platforms, Customer is responsible for adhering to all applicable regulations that may be mandated by the card associations, debit networks, payment card industry, or other
regulatory entity. 
 3. Use of Card Processing Information. Customer and CSG agree that all information and data accessed through
the CSG Payment Gateway Service is “Confidential Information” and as such shall be kept strictly confidential in accordance with the Agreement. 
 4. Intellectual Property. 
 (a) No License. Customer will not acquire any
patent rights, copyright interest, or other right, claim, or interest in the computer programs, forms, schedules, manuals, or other proprietary items utilized or provided by CSG in connection with the CSG Payment Gateway Service. 

(b) Restrictions on Use. Customer will not use or permit its respective employees, agents and subcontractors to use the
trademarks, service marks, logos, names, or any other proprietary designations of CSG except in compliance with the Agreement. 
 (c)
Data Accuracy. Customer acknowledges that CSG is not responsible in any way for the accuracy or completeness of the third party processor information which may be accessed as part of this service. 

[Remainder of page intentionally left blank.] 

 Exhibit B 

Environment Matrix 
  

							
	 CSG Services
	  	Environment
Needed?	  	Completed
Environment(s)	  	Needed
Environment(s)
	*** ******* ******* *******	  	Yes	  	none	  	04, 05, 07
	******** *******	  	Yes	  	05, 07 1	  	043
	***	  	Yes	  	05, 07	  	043
	*****	  	Yes	  	05, 07 2	  	Isolate 043
	****	  	Yes	  	05, 07	  	043
	***** **	  	Yes	  	05, 07	  	043
	******/***** **** **********	  	Yes	  	05, 07	  	043
	***** ************ 
**** ***** *********	  	Yes	  	05, 07	  	043
	*** ******/********	  	Yes	  	05, 07	  	043
	*******	  	Yes	  	05, 07	  	043
	********* *******	  	Yes	  	05, 07	  	043
	***	  	Yes	  	05, 07	  	043
	****** ************	  	Yes	  	05, 07	  	043
	******** ******* *******
*****	  	Yes	  	05, 07	  	043
	*** *********
********* ******* **********	  	Yes	  	05, 07	  	043
	********* **	  	Yes	  	05, 07	  	043
	***	  	Yes	  	05,07	  	043
	********* ***	  	Yes	  	05, 07	  	043
	***	  	Yes	  	05, 07	  	043
	*** ***** ******	  	Yes	  	05, 07	  	043
	******	  	Yes	  	05, 07	  	043
	***/***	  	Yes	  	05, 07	  	043
	***/***/***	  	Yes	  	05, 07	  	043
	***** *********	  	Yes	  	05, 07 2	  	043
	***/********	  	Yes	  	05, 07 2	  	043
	***** **********	  	Yes	  	05, 07	  	043
	***/*** *********	  	No	  	05, 07	  	043
	*** ** ********	  	No	  	05, 07	  	none
	*** / **	  	No	  	none	  	none
	******* ****	  	No	  	none	  	none
	******* ******	  	No	  	none	  	none
	********	  	No	  	none	  	none
	*********** *********	  	No	  	none	  	none
	*********	  	No	  	05	  	none
	**** *****	  	No	  	05	  	none
	*******	  	No	  	none	  	none
	*******	  	No	  	none	  	none

	1.	******** ******* will be implemented into the QT05 and QT07 regions per the Twenty-third Amendment to the Agreement, CSG document number 2313021, executed on
May 25, 2012. 

	2.	************** ** **** ***** ********** and the ***** ********* into QT07; and the ********* of the ***** in the QT05 and QT07 regions will occur per the Twenty-fourth
Amendment to the Agreement, CSG document number 2311983, executed on June 6, 2012. 

	3.	************** of *** ******** into QT04 will occur per the Twenty-sixth Amendment to the Agreement, CSG document number 2313492, executed on August 24, 2012.

 [Remainder of page intentionally left blank.]EX-10.23W

 EXHIBIT 10.23W 

Pages where confidential treatment has been requested are stamped “Confidential Treatment 

Requested and the Redacted Material has been separately filed with the Commission,” and places 

where information has been redacted have been marked with (***). 

THIRTIETH AMENDMENT 
 TO THE 
 CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 

BETWEEN 

CSG SYSTEMS, INC. 
 AND 
 DISH NETWORK L.L.C. 

This THIRTIETH AMENDMENT (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation
(“CSG”), and DISH Network L.L.C., a Colorado limited liability company (“Customer”). This Amendment shall be effective as of January 1, 2013 (the “Effective Date”). CSG and Customer entered
into a certain CSG Master Subscriber Management System Agreement (Document #2301656) effective as of January 1, 2010 (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions
set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used
as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended
by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 
 CSG and Customer agree as follows as of the Effective Date: 
 In connection with Customer’s
migration to CSG’s Advanced Convergent Platform (“ACP”), CSG shall provide Customer with a dedicated environment which will consist of the common code base more particularly described in the Custom Roadmap as provided in the
Agreement and shall not include any additional CSG Products and Services not identified in the Agreement (“Cycle D”). Customer desires to receive, and CSG agrees to provide, the ****** *** ******** ** ***** *** ********** **
*** **** *** ******** ** ***** *** ********** ********** **** Customer’s business priorities. 
  

	1.	The Parties agree that Customers’ use of Cycle D is based upon and subject to the following assumptions and conditions: 

 

	 	(a)	Shared third party products and vendor services, including but not limited to ****** ***, financial institutions, electronic funds transfer (“EFT”),
credit card, regulatory, or United States Postal Services (for purposes of this Amendment, “Third Party Vendor Products and Services”), will be handled in Cycle D as they were in Cycle E. In addition, Third Party Vendor Products and
Services will require separate necessary deployment of functionality in conjunction with, and as regularly scheduled for in, the Cycle A/B release. 

  

	 	(b)	The fees agreed to in this Amendment for ***** ** **** ******** for Customer’s Integrated Operations Testing (“IOT”) environments (QT04/QT05/QT07)
and Cycle D production environments are based upon the Products and Services provided by CSG as of the Effective Date of this Amendment. 

  

	2.	Parties agree that Customer shall have the ***** ** ***** **** ******** only, subject to the following conditions: 

 

	 	(a)	Customer shall provide written notice of the desire to ******** *** ***** *** * ******* ***** **** ** less than *******-**** **** **** prior to the ***** */* **********
*******. Customer shall include projected ***** for the ********* ******** ****** within its notice for the IOT environments as well as the Cycle D production environment. Upon Customer providing notice as described in this subsection, the parties
shall mutually agree to a ********* ******** ******* **** during the *******-**** **** **** prior to the ***** */* ********** *******. “******** ******” shall mean the ********* from the ***** ******** ** *** ******* **** in IOT
environments until ******** ***** *** ******* **** **** **********. 

			
	***	  	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

 

	 	(b)	CSG reserves the right to review and approve Cycle D support and maintenance system changes for code fixes to production during the ******** ******. Depending on the
code fix, CSG may need to apply the fix to the ******* ********** ******* that Customer *** *** ** ******* ** ****-**** the fix to the ***** ******* **** ******** ** ******* ** **********. In the event that CSG does not ******* the request to apply
the fix to *** ******* **** ******** ** ******* ** **********, CSG and Customer agree to follow the escalation process outlined in Section 23, entitled “Escalation” of the Agreement, to resolve the matter. 

 

	 	(c)	Customer shall implement *** ******* ******* ** ********** **** ****** ** ***** ******** into all IOT environments within *** *** ***** of the **** ******* ** ***** */*
********** **** being ******** into Cycle D. 

  

	 	(d)	Customer shall implement *** ******* ******* ** ***** */* ********** **** ****** ** ***** ******** into the Cycle D production environment within *****-**** **** ****
of the */* ******* ********** ****. 

  

	 	(e)	******** that are subject to a ******** ****** (each a “******** *******”) in accordance with this Amendment shall *** ** *********** ** ***** *
********** *********** sooner than ******** **** **** ***** *** ********* ******* ********** **** for Cycle A/B. 

  

	 	(f)	CSG agrees that Customer has the right to ******* *** ******** **** ***** ******* **** *** ***** **** ***** ******* to allow for ********** consistent with
Customer’s business priorities. 

  

	 	(g)	Except with respect to the ******** ******** described in Section 2(f) above, the Cycle D production environment shall not be **** **** *** ******* ****** **
****** ****** *** ***** */* **** ****. 

  

	 	(h)	The ******** **** ***** ******* shall be *********** into the IOT environments and the Cycle D production environment ** ***** **** ******** *** ****.

  

	 	(i)	Priority/Severity 3 or lower production issues will not be addressed during any ******** ****** in Cycle D and IOT environments. Production issues resolved during any
******** ****** will be applied to ***** */* **** to be *********** **** ***** * ****** ******* into production. Priority/Severity 1 or 2 production issues found in Cycle D during the applicable ******** ****** that require code changes will be
performed on an issue by issue basis for implementation in Cycle D. ******* ******* **** issues discovered and code *********** ** *** *** ******* ***** */* **** will also be applied to Customer’s applicable IOT environments prior to release
and shall also be delivered to production once the ****** ******* *** **** *********** ** ***** *. 

  

	 	(j)	Incident Report (“IR”) support throughout the ******** ****** will be analyzed and handled on an individual time and materials basis for the standard
rate of Annual Support Hours. CSG will make available to Customer a list of known ******* *** *** ********** ********* *** ********* *** ******. 

  

	 	(k)	CSG and Customer agree that ******** ***** ** ***** **** ******** may require additional Annual Support Hours, which may exceed ***** ***** *** ******* *******.
Customer may request detail of Annual Support Hours charged to understand the hours billed to Customer. 

  

	 	(l)	The CSG standard implementation and validation process for code release installs will be performed during the Cycle D implementation. 

			
	***	  	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

 

	 	(m)	CSG shall provide a Delivery Manager to assist with the management of *** ****** ***** *** ******** ********. CSG may invoice Customer for services actually provided by
such Delivery Manager at the ASH rate. 

  

	 	(n)	Customer agrees to provide CSG with written notice of any Priority/Severity 1 issues, defined in the Agreement, applicable to the ***** * ********** ******* ***** **
******* ** **********. In the event that Customer and CSG agree that a Priority/Severity 1 issue exists ***** ** ******* ** *** ***** * ********** ***********, CSG agrees *** ** ********* *** **** **** ********** ***** *** ******** * ***** **
******** ** ******* ** * ******** * ** * *****. In the event that Customer and CSG do not mutually agree as to the severity level or resolution of the issue, CSG and Customer agree to resolve the matter by following the process outlined in
Section 23, entitled “Escalation” in the Agreement. The obligations provided herein shall not be exclusive to any other provisions relating to the parties for Priority/Severity issues resolution. 

 

	3.	Schedule H, entitled “CSG Systems, Inc. Business Continuity/Disaster Recovery Plan” will only apply to CSG production systems running on the ********** ***
********** **** ********** ** ******** ** *** **** ** ******** ** ******** ********. 

  

	4.	CSG and Customer agree to amend Schedule F, Fees, CSG Services, Section I, entitled “Processing,” subsection E.4, entitled “Database Maintenance
and Programming Request,” as follows: 

  

									
	 Description of Item/Unit of Measure
	  	Frequency	 	  	Fee	 
	 2) ******** **** ***** * ******** ******* **** ******* ******** ** *****
	  	 	******* thru ****	  	  	$	*********	  

 IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized
representatives. 
  

							
	DISH NETWORK L.L.C.	 	CSG SYSTEMS, INC.
				
	By:	 	/s/ Michael K. McClaskey	 	By:	  	/s/ Joseph T. Ruble
				
	Name:	 	Michael K. McClaskey	 	Name:	  	Joseph T. Ruble
				
	Title:	 	 Senior Vice President and Chief Information
 Officer
	 	Title:	  	EVP, CAO & General Counsel
				
	Date:	 	11/29/12	 	Date:	  	30 Nov 2012

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00214-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00214-of-00352.parquet"}]]