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                                                                   EXHIBIT 10.17

                           EMPLOYMENT LETTER AGREEMENT

April 9, 2001

Ms. Sheena Wilson
SWW Senior Vice President, Human Resources

Dear Sheena:

This letter confirms our mutual understanding regarding certain provisions of
your Assignment Letter dated October 15, 1999.

The Company and you wish to continue your assignment to the Baltimore
headquarters but you will now report directly to James Lynch, Chief Executive
Officer, rather than Gar Richlin who resigned from the Company effective April
1, 2001. This letter confirms our mutual agreement that the change in your
direct reporting relationship from Gar Richlin to James Lynch does not represent
a decision by SITEL to terminate your assignment, but that until May 31, 2001,
you may elect at your sole discretion to terminate your assignment to the
Baltimore headquarters; in such event, such termination by you (if not preceded
or accompanied by a termination for gross misconduct) will, for purposes of your
Assignment Letter, represents a decision by SITEL to terminate your assignment
and not a voluntary resignation by you. The paragraph captioned "Direct Report
Relationship" and the sixth paragraph under the caption "Terms of Employment" of
your Assignment Letter are modified accordingly.

As to the first paragraph under the caption "Other Benefits" of your Assignment
Letter, specifying SITEL's obligation to pay house-closing costs associated with
your purchase of a home in the USA or, in lieu thereof, pay a cash allowance
(not to exceed a net payment of US$20,000), any portion of such obligation which
has not been satisfied as of the date of your last day of active employment with
SITEL shall be paid in full to you on that date.

Except as modified above, your Assignment Letter dated October 15, 1999 is
confirmed as being in full force and effect according to its original terms.

Sincerely,

/s/ James F. Lynch
--------------------------
James F. Lynch
Chief Executive Officer
For the Company

Agreed:

/s/ Sheena Wilson
--------------------------
Sheena Wilson
Date:  April 9, 2001

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15/10/99

Sheena Wilson
SVP HR, SITEL Worldwide

Dear Sheena

This confirms our discussions about the terms of your international assignment
to the Baltimore headquarters of SITEL Corporation (SITEL), following your
return from assignment to SITEL UK, on 1st July 1999. This letter supersedes
your original assignment letter dated 23rd June 1998.

TITLE: Senior Vice President, HR, SWW

DIRECT REPORT RELATIONSHIP: Gar Richlin, COO and CFO, SITEL Corporation

SALARY: US$150,000

BONUS: Target 60% of base salary annually, tied 50% to SITEL's achievement of
the Corporation's annual EPS results, and 50% to achievement of personal goals
agreed between us annually. SITEL reserves the right to amend the structure
(other than to reduce the material value) of this Bonus plan on an annual basis.

ASSIGNMENT PERIOD: 4 years from 1st July 1999, with an option to extend.

RELOCATION BENEFITS

REMOVAL AND TRANSPORTATION OF HOUSEHOLD GOODS:

N/A

TRAVEL:

N/A

HOUSING IN BALTIMORE:

You are responsible for payment of your own housing costs in Baltimore, other
than as specified in the following paragraphs.

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OTHER BENEFITS:

o     SITEL re-confirms per your original assignment letter that the company
      will pay all house-closing costs associated with your purchase of a home
      in the USA, which was deferred in 1999 to 2000, due to your assignment in
      the UK. Should you subsequently decide not to purchase a house in the USA
      during your assignment, and continue to rent, SITEL will pay you an amount
      in lieu of these house closing costs (not to exceed a net payment of
      US$20,000) to enable you to use this cash as a housing allowance. You will
      make a decision on this by 31st May 2000 when the lease on your current
      apartment in Baltimore which you pay for yourself, is due for renewal.

o     SITEL will cover the legal and other costs associated with your
      application for a USA Green Card, with immediate effect.

o     SITEL will reimburse you for personal Tax advice from our external
      Ex-Pat Tax advisors (Deloitte and Touche) each year of your assignment,
      with such fees not to exceed $1,500 annually.

o     By prior agreement, your $10,000 "dislocation" allowance due in August
      1998 following your transfer from Australia to Baltimore, was re-allocated
      towards the cost of housing rental in London during your assignment there
      in 1998/1999, and is no longer applicable.

TERMS OF EMPLOYMENT:

Upon completion of your assignment or in the event that your US Visa is revoked
at any point during the term of the assignment, you and your husband will be
repatriated at SITEL's expense to Australia (or Europe if you prefer) including
removal and transportation of your household goods and effects to take up a new
assignment.

Should your assignment be completed or terminated early by SITEL for any reason,
other than for gross misconduct, SITEL will ensure that you are repatriated at
SITEL's expense, and that you are not left with any outstanding lease payments
(housing or car) incurred in the USA as a direct result of your assignment here.

SITEL will pay a temporary living allowance for up to 30 days (approved hotel
and car rental) upon your repatriation to Australia (or Europe) as necessary -
either at the end of the assignment, or earlier should that circumstance arise
in line with the above paragraphs.

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Should you resign voluntarily from SITEL Corporation during this assignment,
then you shall be responsible for yours and your husband's repatriation expenses
in full, and for covering any lease payments incurred by you in respect to this
international assignment.

At whatever point your assignment is ended by SITEL, either upon completion of
the term or earlier, for any reason other than gross misconduct, SITEL will make
every effort to ensure your return assignment is commensurate with your current
position and you will be guaranteed such a position, or such other position as
agreed jointly between us. In the event an appropriate position is not
available, SITEL agrees to pay you your then base salary (adjusted for your
repatriation to either Australia or Europe) for the period commencing with your
return and for twelve months following your return to your home country. SITEL
expects that you will not unreasonably refuse any position on your return, which
is scoped commensurate with your current position in terms of compensation,
level of seniority and responsibility. SITEL will provide a minimum of 30 days
written notice of your new position on repatriation. In the event there is no
commensurate position to return to (as defined above), SITEL will provide 30
days written notice of this fact, while you are still employed in Baltimore.
This is to ensure you have reasonable time to pack up in readiness to leave the
USA while still employed by SITEL, without risk to your Visa/work permit status.
In the event of its decision to terminate your assignment to Baltimore early and
on the basis there is no position in your home country commensurate with your
Baltimore position SITEL will also provide you with 30 days notice of terminate.
This 30 days notice of termination is understood to be additional to the twelve
months severance provision, noted earlier in this paragraph.

In connection with the preceding paragraph it is understood that if during the
period of this assignment there is a change in your title, and/or a change in
your authority, and/or role or responsibilities, and/or change in your principal
office location, and/or a change in your direct reporting relationship, that is
not agreed by mutual consent, then that will represent a decision by SITEL to
terminate your assignment. Under no circumstances can there be deemed to be an
employment resignation on your part, in any such circumstances.

During the period of your assignment in the USA you will be entitled to 20 days
paid holiday per calendar year (pro-rata) and will be entitled to USA Public
Holidays.

You will be entitled to take up all SITEL Worldwide Benefits applicable at an
Executive level on their usual terms - details are available in Baltimore.

Your assignment to the USA is contingent upon your US Entry and Work Visa
remaining in force.

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The above terms, unless otherwise noted, apply to the period of your assignment
to Baltimore. Upon your repatriation to Australia (or Europe), any specific
terms associated with living overseas on assignment, including housing
allowances, travel allowances, school fees, etc., unless separately negotiated
at the time of repatriation, will not form part of your contract of employment
upon your reassignment.

Please confirm your understanding and agreement by signing and returning a copy
of this letter to me as soon as possible.

Yours sincerely

/s/ Gar Richlin
--------------------------

Gar Richlin
Chief Operating Officer

--------------------------------------------------------------------------------

Offer Accepted:  /s/ Sheena Wilson      Date:  15 October 1999
               ----------------------        --------------------

Sheena Wilson

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                                                                   EXHIBIT 10.18

                              AMENDED AND RESTATED
                              EMPLOYMENT AGREEMENT

     Employment Agreement made effective January 1, 2002 between SITEL
CORPORATION, a Minnesota corporation ("Company") and DALE R. SCHUSTER
("Executive").

 THE PARTIES AGREE AS FOLLOWS:

 1.  EMPLOYMENT AND DUTIES. Company hereby employs Executive as its Executive
     Vice President-Strategic Clients. The duties and responsibilities of
     Executive shall include duties and responsibilities consistent with
     Executive's corporate offices and positions, including those set forth in
     the bylaws of Company from time to time, and such other duties and
     responsibilities which the Chief Executive Officer of Company from time to
     time may assign to Executive.

 2.  TERM. The term of Executive's employment under this Agreement shall begin
     as of the date hereof and continue for one year through December 31, 2002
     unless sooner terminated in accordance with this Agreement ("Term").

 3.  EFFORTS ON BEHALF OF COMPANY AND OTHER ACTIVITIES. During the Term, to the
     best of his ability and using all his skills, Executive shall devote
     substantially all of his working time and efforts to the diligent and
     faithful performance of his duties and responsibilities under this
     Agreement. However, Executive may devote a reasonable amount of his time to
     civic, community, or charitable activities.

 4.  PLACE OF EMPLOYMENT. Executive's duties and responsibilities are expected
     to involve frequent travel. Company shall furnish Executive with an office,
     secretarial and other support services consistent with those currently
     provided and such other facilities and services at such locations as may be
     reasonably required to permit Executive to fulfill the duties of his
     employment.

 5.  BASE SALARY. For all services to be rendered by Executive pursuant to this
     Agreement, Company agrees to pay Executive during the Term a base annual
     salary of $210,000. The term "Base Salary" as used in this Agreement shall
     mean the base annual salary established by this Section 5. The Base Salary
     shall be paid in periodic installments in accordance with Company's regular
     payroll practices, but in any event no less frequently than monthly.

 6.  ADDITIONAL COMPENSATION.

     (a)   BONUS. For each calendar year during the Term, Executive shall be
           eligible to participate in the Company's bonus program for senior
           executives on the terms established by the Compensation Committee for
           each such year. For the year 2002, Executive is eligible for an
           annual bonus potential of up to 100% of Base Salary; the criteria for
           earning such bonus shall be based on identified goals and objectives
           established in accordance with the Executive Committee bonus plan
           approved by the Compensation Committee.

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     (b)   STOCK OPTION PLAN. Executive has previously been granted options to
           purchase shares of SITEL common stock. Any further grants of stock
           options to Executive shall be at the sole discretion of the
           Compensation Committee.

     (c)   BENEFIT PLANS. During the Term, Executive (and his eligible
           dependents where applicable) shall be entitled to participate in the
           benefit plans offered from time to time by Company to its senior
           executive officers, on terms (including Company and employee
           contribution percentages, waivers of waiting periods, applicable
           deductibles, etc.) no less favorable than those provided generally to
           other senior executive officers of the Company, including without
           limitation, as may be applicable, individual or group medical,
           hospital, dental and long-term disability insurance coverages, group
           life insurance coverage, 401(k), and 401(n) plans.

     (d)   VACATIONS AND HOLIDAYS. During the Term, Executive shall be entitled
           to paid vacation days, holidays and time off per calendar year
           (pro-rated for partial calendar years of employment) as are
           consistent with the Company's standard benefits programs in which
           senior executive officers participate.

     (e)   EXPENSES. During the Term, Executive shall be entitled to prompt
           reimbursement by Company of all reasonable ordinary and necessary
           travel, entertainment, and other expenses incurred by Executive (in
           accordance with the policies and procedures established by Company
           for its senior executive officers) in the performance of his duties
           and responsibilities under this Agreement; PROVIDED that Executive
           shall properly account for such expenses in accordance with Company
           policies and procedures, which may include but are not limited to
           itemized accountings.

 7.  TERMINATION OF EMPLOYMENT.

     (a)   DEATH. Executive's employment under this Agreement shall terminate
           upon Executive's death. If Executive's employment terminates pursuant
           to this Section 7(a), Executive or his legal representative shall be
           entitled to receive the Base Salary up through the date of
           Executive's death; any bonus earned by Executive pursuant to Section
           6(a) for a calendar year already completed but not yet paid; and any
           benefits to which Executive is entitled pursuant to Sections 6(c)
           through 6(e) up through the date of Executive's death.

     (b)   DISABILITY. If Executive becomes incapable by reason of physical
           injury, disease, or mental illness from substantially performing his
           duties under this Agreement for a continuous period of three months
           or for more than 90 days in the aggregate during any 12 month period,
           then Company may terminate Executive's employment under this
           Agreement effective upon 30 days written notice. If Executive's
           employment terminates pursuant to this Section 7(b), Executive or his
           legal representative shall be entitled to receive: the Base Salary up
           through the effective date of termination; any bonus earned by
           Executive pursuant to Section 6(a) for a calendar year already
           completed but not yet paid; and any benefits to which Executive is
           entitled pursuant to Sections 6(c) through 6(e) up through the
           effective date of termination.

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     (c)   FOR CAUSE. Company also may terminate Executive's employment under
           this Agreement for cause. For purposes of this Agreement, "for cause"
           shall mean only (i) Executive's confession or conviction of theft,
           fraud, embezzlement, any felony, or any crime involving dishonesty
           with regard to the Company or any subsidiary or affiliate of the
           Company, (ii) Executive's excessive absenteeism without reasonable
           cause (other than because of a disability described in Section 7(b),
           (iii) habitual and material negligence by the Executive in the
           performance of Executive's duties and responsibilities as described
           in Section 1 (other than because of a disability described in Section
           7(b)) and Executive's failure to cure such negligence within 30 days
           after Executive's receipt of a written notice from the Chief
           Executive Officer setting forth in reasonable detail the particulars
           of such negligence, or (iv) material failure by Executive to comply
           with a lawful directive of the Chief Executive Officer (other than
           because of a disability described in Section 7(b)) and Executive's
           failure to cure such non-compliance within 10 days after Executive's
           receipt of a written notice from the Chief Executive Officer setting
           forth in reasonable detail the particulars of such non-compliance.
           Termination shall occur effective 30 days after "for cause" occurs
           under one of the above clauses (i) through (iv). If Executive's
           employment terminates pursuant to this Section 7(c), Executive shall
           be entitled to receive the Base Salary up through the effective date
           of termination and any benefits to which Executive is entitled
           pursuant to Sections 6(c) through 6(e) up through the effective date
           of termination, but shall not be entitled to any bonus for a
           completed calendar year which has not yet been paid.

     (d)   VOLUNTARY RESIGNATION. Executive may voluntarily resign from
           Company's employ at any time upon at least 30 days prior written
           notice of the effective date of such resignation. If Executive
           voluntarily resigns, Executive shall be entitled to receive the Base
           Salary up through the effective date of such resignation and any
           benefits to which Executive is entitled pursuant to Sections 6(c)
           through 6(e) up through the effective date of such resignation, but
           shall not be entitled to any bonus for a completed calendar year
           which has not yet been paid.

     (e)   CHANGE OF CONTROL. If Executive's employment under this Agreement is
           terminated by the Company other than for cause within three months
           following a Change of Control (as defined below), then Executive
           shall be entitled to continue to receive the Base Salary provided for
           in Section 5 for a period of 12 months after the effective date of
           such termination of employment on the Company's normal payroll dates
           during such period; provided, however, that if Executive accepts
           employment with another company during such salary continuation
           period, Executive shall immediately notify Company of such other
           employment and the payments pursuant to this Section 7(e) shall be
           reduced by the amount of the salary received by Executive from the
           other employer during such salary continuation period. For purposes
           of this Agreement, the term "Change of Control" shall mean (i) a
           consolidation or merger of the Company with or into any other person
           (including, without limitation, any corporation, partnership, limited
           liability company, or trust), other than a consolidation or merger in
           which the Company is the surviving entity and upon consummation of
           which the holders of voting securities of the Company immediately
           prior to such transaction continue to own, directly or indirectly, at
           least a majority of the voting securities of the Company, as the
           surviving entity, immediately following such transaction, (ii) a sale
           of all or substantially all of the assets of the

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           Company, in a single transaction or series of related transactions,
           or (iii) a sale or other disposition of more than 50% of the voting
           stock of the Company (whether issued and outstanding, newly issued or
           from treasury, or any combination thereof), in a single transaction
           or series of related transactions.

     (f)   WITHOUT CAUSE. The Company may terminate Executive's employment under
           this Agreement without cause, which for purposes of this Agreement
           shall include any termination of Executive's employment by Company
           other than "for cause" as defined in Section 7(c) and other than
           because of disability pursuant to Section 7(b), upon no less than 30
           days prior written notice. Furthermore, if without Executive's
           written consent, Executive's base salary is decreased below the Base
           Salary level established by Section 5, or Executive's title,
           authority, role or level of responsibilities with the Company is
           decreased below that established by Section 1 (each of the foregoing,
           an "Adverse Change"), and Executive gives written notice of his
           termination of his employment with Company because of the Adverse
           Change within 30 days after the effective date of the Adverse Change,
           then such shall be considered a termination of Executive's employment
           by Company without cause for purposes of this Section 7(f) effective
           as of the 30th day after the effective date of the Adverse Change. If
           the Company terminates Executive's employment without cause pursuant
           to this Section 7(f), then following such termination Executive shall
           be entitled to receive such severance benefits, if any, as are then
           provided by the Company to its Executive Vice Presidents under
           Company policies or programs for senior executive officers in effect
           at such time; any bonus earned by Executive pursuant to Section 6(a)
           for a calendar year already completed but not yet paid; and any
           benefits to which Executive is entitled pursuant to Sections 6(c)
           through 6(e) up through the effective date of termination.

 8.  NOTICE OF TERMINATION. Any termination of Executive's employment by Company
     shall be communicated in a written Termination Notice to Executive. For
     purposes of this Agreement, a "Termination Notice" shall mean a notice from
     the Chief Executive Officer which shall indicate the specific termination
     provision in this Agreement relied upon and, if applicable, shall set forth
     in reasonable detail the facts and circumstances providing a basis for
     termination of Executive's employment under the provision so indicated.

 9.  SUCCESSORS AND ASSIGNS. This Agreement and all rights under this Agreement
     shall be binding upon, inure to the benefit of, and be enforceable by the
     parties hereto and their respective personal or legal representatives,
     executors, administrators, heirs, distributees, devisees, legatees,
     successors, and assigns. This Agreement is personal in nature, and neither
     of the parties to this Agreement shall, without the written consent of the
     other, assign or transfer this Agreement or any right or obligation under
     this Agreement to any other person or entity, except that the Company may
     assign this Agreement to a successor corporation.

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 10. NOTICES. For purposes of this Agreement, notices and other communications
     provided for in this Agreement shall be deemed to be properly given if
     delivered personally or sent by United States certified mail, return
     receipt requested, postage prepaid, or sent by overnight delivery service,
     addressed as follows:

              If to Executive:         At Executive's home address on file
                                       at the Company

              If to Company:           SITEL Corporation
                                       111 South Calvert Street
                                       Suite 1900
                                       Baltimore, MD  21202
                                       Attn: Chief Executive Officer

     or to such other address as either party may have furnished to the other
     party in writing in accordance with this Section. Such notices or other
     communications shall be effective when received if delivered personally or
     when deposited in the U.S. mail if delivered by certified mail or when
     deposited with the overnight delivery service if delivered by that method.
     Notices also may be given by facsimile and in such case shall be deemed to
     be properly given when sent so long as the sender uses reasonable efforts
     to confirm and does confirm the receiver's receipt of the facsimile
     transmission.

 11. MISCELLANEOUS. No provision of this Agreement may be modified, waived, or
     discharged unless such waiver, modification, or discharge is agreed to in
     writing and is signed by Executive and an authorized officer of Company. No
     waiver by either party to this Agreement at any time of any breach by the
     other party of, or compliance by the other party with, any condition or
     provision, of this Agreement to be performed by the other party shall be
     deemed to be a waiver of similar or dissimilar provisions or conditions at
     the same or any prior or subsequent time.

 12. VALIDITY. The invalidity or unenforceability of any provision(s) of this
     Agreement shall not affect the validity or enforceability of any other
     provision of this Agreement, which other provision shall remain in full
     force and effect; nor shall the invalidity or unenforceability of a portion
     of any provision of this Agreement affect the validity or enforceability of
     the balance of such provision.

 13. COUNTERPARTS. This document may be executed in one or more counterparts,
     each of which shall be deemed to be an original and all of which together
     shall constitute a single agreement.

 14. HEADINGS. The headings of the sections and subsections contained in this
     Agreement are for reference purposes only and shall not in any way affect
     the meaning or interpretation of any provision of this Agreement.

 15. APPLICABLE LAW. This Agreement shall be governed by and construed in
     accordance with the internal substantive laws, and not the conflicts of law
     principles, of the State of Maryland.

 16. ENTIRE AGREEMENT. This Agreement constitutes the entire agreement of the
     parties with respect to the terms of Executive's employment with the
     Company and cancels and supersedes any prior agreements and understandings
     of the parties with respect to such subject matter; provided, however, that
     this Agreement shall not affect any non-

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     competition and confidentiality agreements previously entered into by
     Executive with the Company each of which shall remain in full force and
     effect according to their current terms. There are no representations,
     warranties, terms, conditions, undertakings or collateral agreements,
     express, implied or statutory, between the parties with respect to the
     terms of Executive's employment other than those set forth in this
     Agreement.

                            (Signature page follows)

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                                SIGNATURE PAGE TO
                              EMPLOYMENT AGREEMENT

     IN WITNESS WHEREOF, Company and Executive have executed this Agreement.

                                       SITEL Corporation, a Minnesota
                                       corporation

                                       By: /s/ James F. Lynch
                                           -------------------------------------
                                       James F. Lynch, Chief Executive Officer

                                       /s/ Dale R. Schuster
                                       -----------------------------------------
                                       DALE R. SCHUSTER

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