Document:

Exhibit (10)(b)

                                    EXHIBIT B
                 (TO AREA MARKETER FRANCHISE OFFERING CIRCULAR)

                        PAK MAIL CENTERS OF AMERICA, INC.

                            AREA MARKETING AGREEMENT

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                        PAK MAIL CENTERS OF AMERICA, INC.

                            AREA MARKETING AGREEMENT

                                            -----------------------------------
                                            Territory

                                            -----------------------------------
                                            Date

                                            -----------------------------------
                                            Area Marketer

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                        PAK MAIL CENTERS OF AMERICA, INC.
                            AREA MARKETING AGREEMENT
                            ------------------------
                                TABLE OF CONTENTS
                                -----------------

Section Number                                                       Page Number
--------------                                                       -----------

1.       BACKGROUND AND PURPOSE................................................1

2.       DEFINITIONS...........................................................1
         2.1.     Territory....................................................1
         2.2.     Sales Year...................................................1
         2.3.     Franchise Agreement..........................................2
         2.4.     A.M. P.M. MOVERS Program.....................................2
         2.5.     Franchisee...................................................2
         2.6.     System Manual................................................2

3.       SCOPE OF APPOINTMENT..................................................2
         3.1.     Appointment of Marketer/Scope of Operations..................2
         3.2.     Rights and Limitations to Territory..........................3
         3.3.     Franchisor's Reservation of Rights...........................3

4.       FRANCHISE SALES PROCEDURES............................................3
         4.1.     Sales Goals..................................................3
         4.2.     Franchise Registration and Disclosure........................3
         4.3.     Advertising, Recruiting and Screening........................4
         4.4.     Franchisor's Approval of Prospective Franchisees.............4

5.       PAYMENTS TO THE FRANCHISOR............................................5
         5.1.     Initial Area Marketing Fee...................................5

6.       PAYMENTS TO THE AREA MARKETER.........................................5
         6.1.     Commissions on Sales Services................................5
         6.2.     Commissions on Transfers of Franchises.......................6
         6.3.     Service Fees.................................................6
         6.4.     Application of Payments......................................6
         6.5.     Setoffs......................................................7

7.       TRAINING ASSISTANCE...................................................7
         7.1.     Area Marketer Training.......................................7
         7.2.     Length of Training...........................................7
         7.3.     Additional Training..........................................7
         7.4.     Seminars and Ongoing Training................................8

8.       FRANCHISOR'S OPERATING ASSISTANCE.....................................8
         8.1.     System Manual................................................8
         8.2.     Operating Assistance.........................................8

9.       AREA MARKETER'S OBLIGATIONS...........................................9
         9.1.     Hiring and Training of Employees of Area Marketer............9
         9.2.     Commencement of Business.....................................9

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         9.3.     Sales Services...............................................9
         9.4.     Pre-Opening Support Services.................................9
         9.5.     Ongoing Support Services....................................10
         9.6.     Compliance with Franchise Agreement.........................10
         9.7.     Area Marketer's Inspections.................................11

10.      MARKS................................................................11
         10.1.    Ownership and Goodwill of Marks.............................11
         10.2.    Limitations on Use..........................................11
         10.3.    Discontinuance of Use of Marks..............................12
         10.4.    Notification of Infringements and Claims....................12
         10.5.    Indemnification.............................................12

11.      CONFIDENTIAL INFORMATION.............................................12
         11.1.    Confidential Information....................................12
         11.2.    Confidentiality and Noncompetition Agreement................13

12.      EXCLUSIVE RELATIONSHIP...............................................13
         12.1.    Exclusive Relationship......................................13

13.      OPERATING STANDARDS..................................................14
         13.1.    Standards of Service........................................14
         13.2.    Compliance with Laws and Good Business Practices............14
         13.3.    Accuracy of Information.....................................14
         13.4.    Notification of Litigation..................................15
         13.5.    Ownership and Management of Business........................15
         13.6.    Conflicting Interests.......................................15
         13.7.    Insurance...................................................15
         13.8.    Proof of Insurance Coverage.................................16
         13.9.    Advertising in Territory....................................16
         13.10.   Approval of Advertising.....................................16
         13.11.   Accounting, Bookkeeping and Records.........................16
         13.12.   Reports.....................................................17
         13.13.   Late Charges................................................17
         13.14.   Compliance with Third Party Agreements......................17

14.      INSPECTIONS AND AUDITS...............................................17
         14.1.    Inspections and Audits......................................17

15.      TRANSFERS............................................................18
         15.1.    Transfers by the Franchisor.................................18
         15.2.    Transfers by the Marketer...................................18
         15.3.    Conditions for Approval of Transfer.........................18
         15.4.    Transfer to an Entity.......................................19
         15.5.    Franchisor's Approval of Transfer...........................19
         15.6.    Death or Disability of Area Marketer........................20

16.      TERM AND EXPIRATION..................................................20
         16.1.    Term........................................................20
         16.2.    Continuation................................................20
         16.3.    Rights Upon Expiration......................................20

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         16.4.    Exercise of Option for Successor Area Marketer Rights.......21
         16.5.    Conditions of Refusal.......................................21

17.      TERMINATION..........................................................21
         17.1.    By the Marketer.............................................21
         17.2.    By the Franchisor...........................................21
         17.3.    Rights and Obligations of the Area Marketer Upon
                  Termination or Expiration...................................22
         17.4.    Confidential Information....................................24
         17.5.    Covenant Not to Compete.....................................24
         17.6.    No Further Right to Payment.................................24
         17.7.    Continuing Obligations......................................24
         17.8.    State and Federal Law.......................................25

18.      RELATIONSHIP OF THE PARTIES..........................................25
         18.1.    Relationship of the Parties.................................25
         18.2.    Payment of Third Party Obligations..........................25
         18.3.    Independent Contractors.....................................25
         18.4.    Indemnification.............................................25

19.      MISCELLANEOUS PROVISIONS.............................................26
         19.1.    Governing Law/Consent to Venue and Jurisdiction.............26
         19.2.    Severability................................................26
         19.3.    Modification................................................26
         19.4.    Attorneys' Fees.............................................26
         19.5.    Injunctive Relief...........................................27
         19.6.    Payment of Taxes............................................27
         19.7.    No Waiver...................................................27
         19.8.    No Right to Set Off.........................................27
         19.9.    Effective Date..............................................27
         19.10.   Review of Agreement.........................................27
         19.11.   Entire Agreement............................................27
         19.12.   Notices.....................................................28
         19.13.   Acknowledgment..............................................28

EXHIBITS
--------

         Exhibit I         Rider to Area Marketing Agreement
         Exhibit II        Franchise Agreement
         Exhibit III       Amendment to Franchise Agreement (A.M. P.M. MOVERS
                           Program)
         Exhibit IV        Guaranty and Assumption of Area Marketer's
                           Obligations
         Exhibit V         Statement of Ownership

<PAGE>

                        PAK MAIL CENTERS OF AMERICA, INC.

                            AREA MARKETING AGREEMENT

     THIS AGREEMENT is made this ___ day of  ________________,  20____,  between
PAK MAIL CENTERS OF AMERICA,  INC., a Colorado  corporation,  with its principal
offices at 7173  South  Havana  Street,  Suite 600,  Englewood,  Colorado  80112
("Franchisor") and______________________________________________________________
__________________________________________________  whose  principal  address is
____________            ________________________________________________________
("Marketer"),   who  on  the  basis  of  the  following  understandings  and  in
consideration of the following promises, agree as follows:

                           1. BACKGROUND AND PURPOSE

1.1. The Franchisor has developed methods for establishing, operating and
promoting stores offering a variety of packaging, shipping, crating, freight
forwarding, mailing, communications and information services ("PAK MAIL Centers"
or "Centers"). These methods feature the use and license of the service mark
"PAK MAIL" and related service marks and trademarks (all referred to in this
Agreement as the "Marks") and the Franchisor's distinctive plans for the
establishment, operation and promotion of PAK MAIL Centers and related licensed
methods of doing business (the "Licensed Methods").

1.2. The Franchisor grants to qualified individuals, or to entities with which
such individuals are affiliated, the right and license to develop and operate
Centers using the Marks and Licensed Methods.

1.3. The Marketer desires to sell franchises for PAK MAIL Centers within a
certain geographic area, and to develop, support and provide services to PAK
MAIL Centers within such geographic area, under the terms and conditions which
are contained in this Agreement ("Marketer Business" or "Business").

1.4. The Franchisor is willing to grant the right to Marketer to sell franchises
for PAK MAIL Centers and to provide site selection and support services to PAK
MAIL Centers within a certain geographic area, under the terms and conditions
which are contained in this Agreement.

                                 2. DEFINITIONS

2.1. Territory.
     ----------

     "Territory" shall mean the geographical area described in Exhibit I
attached hereto and incorporated herein by reference.

2.2. Sales Year.
     -----------

     "Sales Year" shall mean each 12-month period during the term of this
Agreement, as defined in Exhibit I attached.

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2.3. Franchise Agreement.
     --------------------

     "Franchise Agreement" shall mean the forms of agreements (including,
without limitation, franchise agreement and any exhibits, riders, collateral
assignments of lease or sublease, and personal guarantees used in connection
therewith) used by the Franchisor from time to time in the granting of
franchises for the ownership and operation of PAK MAIL Centers. Attached to this
Agreement as Exhibit II and incorporated herein by reference, is the
Franchisor's current form of Franchise Agreement. The Marketer acknowledges that
the Marketer will use the Franchisor's then current form of franchise agreement
and that the Franchisor, in its sole discretion, may from time to time modify or
amend in any respect the form of franchise agreement and related agreements,
including but not limited to, modifying fees customarily charged in granting PAK
MAIL Center franchises.

2.4. A.M. P.M. MOVERS Program.
     -------------------------

     "A.M. P.M. MOVERS Program" shall mean the program that the Franchisor may
offer to Franchisees of the Franchisor whereby local moving services for
individuals and small business customers are either provided by the Franchisee
or arranged by the Franchisee with a third party, using the A.M. P.M. MOVERS
Mark. Those Franchisees approved to participate in the A.M. P.M. MOVERS Program
must execute the Amendment to Franchise Agreement (A.M. P.M. MOVERS Program),
the current form of which is attached to this Agreement as Exhibit III and
incorporated herein by reference ("A.M. P.M. MOVERS Amendment"). The Marketer
acknowledges that the Marketer will use the Franchisor's then current form of
A.M. P.M. MOVERS Amendment and that the Franchisor, in its sole discretion, may
from time to time, modify or amend in any respect the form of A.M. P.M. MOVERS
Amendment.

2.5. Franchisee.
     -----------

     "Franchisee" shall mean any person, corporation, partnership or other
entity that has entered into a Franchise Agreement with the Franchisor.

2.6. System Manual.
     --------------

     "System Manual" means the manuals, technical bulletins or other written
materials covering the proper operating and marketing techniques of a Marketer
Business and standards and specifications for implementing the Licensed Methods.

                            3. SCOPE OF APPOINTMENT

3.1. Appointment of Marketer/Scope of Operations.
     --------------------------------------------

     The Franchisor appoints the Marketer as an "Area Marketer," and the
Marketer agrees to perform its obligations in accordance with the terms and
conditions of this Agreement, only within the Territory, to solicit prospective
Franchisees for PAK MAIL Centers to be located in the Territory ("Sales
Services") as described in Section 9.3 below, to perform certain site
acquisition services and to render support and other services ("Support
Services") to Centers located within the Territory as those services are
described in Sections 9.4 and 9.5 below.

                                       2

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3.2. Rights and Limitations to Territory.
     ------------------------------------

     The Franchisor will not establish and license any other area marketers to
perform Sales Services or Support Services to Franchisees within the Territory;
provided, however, that the Franchisor shall retain such rights in the Territory
as described in Section 3.3 below.

3.3. Franchisor's Reservation of Rights.
     -----------------------------------

     The Marketer acknowledges that its franchise rights granted hereunder are
nonexclusive and the Franchisor (on behalf of itself, its affiliates and
designees), retains the rights, among others:

     a. to use, and to license others to use, the Marks and Licensed Methods for
the operation of other area marketer businesses at any location outside of the
Territory;

     b. to solicit prospective Franchisees and sell franchises for PAK MAIL
Centers at locations within and outside of the Territory and on such terms and
conditions as the Franchisor deems appropriate and to itself own and operate PAK
MAIL Centers within the Territory;

     c. to use and license the use of other proprietary marks or methods in
connection with the sale of products and services similar to those which
Franchisees who operate PAK MAIL Centers sell, whether in alternative channels
of distribution or in connection with the operation of packaging and mailing
businesses which are the same as, or similar to, or different from PAK MAIL
Centers, at any location, within and outside of the Territory, on any terms and
conditions as the Franchisor deems advisable; and

     d. to use the Marks to identify services and products other than those sold
by Franchisees who operate PAK MAIL Centers, to identify promotional and
marketing efforts and related items, and to identify services and products
similar to those offered by Franchisees who operate PAK MAIL Centers, made
available through alternative channels of distribution, at any location, within
and outside of the Territory.

                         4. FRANCHISE SALES PROCEDURES

4.1. Sales Goals.
     ------------

     The Marketer agrees that during the term of this Agreement, the Marketer
will meet and maintain the franchise sales goals ("Sales Goals") set forth in
Exhibit I to this Agreement.

4.2. Franchise Registration and Disclosure.
     --------------------------------------

     Neither the Marketer nor any employee or representative of the Marketer
shall solicit prospective Franchisees of PAK MAIL Centers until the Franchisor
has registered to sell franchises in the applicable jurisdiction and has
provided the Marketer with the requisite documents, nor shall the Marketer, its
employees or representatives, solicit Franchisees at any time when the
Franchisor notifies the Marketer that its registration is not then in effect or
its documents are not then in compliance with applicable law. If the Marketer's
activities pursuant to this Agreement require the preparation, amendment,
registration or filing of information or any disclosure or other documents, all
requisite offering circulars, ancillary documents and registration applications
shall be prepared and filed by the Franchisor or its designee, and registration
secured before the Marketer may solicit prospective Franchisees of PAK MAIL

                                       3

<PAGE>

Centers. Costs of such registration applicable to the Marketer shall be borne by
the Marketer. In particular, the Marketer shall:

     a. prepare and forward to the Franchisor verified financial statements of
the Marketer in such form and for such periods as shall be designated by the
Franchisor, including audited financial statements if necessary and appropriate
to comply with applicable legal disclosure, filing or other legal requirements;

     b. promptly provide all information reasonably required by the Franchisor
to prepare all requisite offering circulars and ancillary documents for the
offering of franchises throughout the Territory;

     c. execute all documents required by the Franchisor for the purpose of
registering the Marketer and the Franchisor to offer franchises throughout the
Territory; and

     d. pay to the Franchisor, or its designee, upon demand, the costs of
registering and preparing those portions of all such offering circulars and
ancillary documents which are applicable to the Marketer.

The Marketer agrees to review all information pertaining to the Marketer
prepared to comply with legal requirements for selling franchises in the
Territory and verify its accuracy if so requested by the Franchisor. The
Marketer acknowledges that the Franchisor, its affiliates or its designees,
shall not be liable to the Marketer for any errors, omissions or delays which
may occur in the preparation of such materials.

4.3. Advertising, Recruiting and Screening.
     --------------------------------------

     The Marketer shall be responsible for advertising for, recruiting,
screening and interviewing prospects for PAK MAIL Centers franchises within the
Territory. The Marketer shall provide prospective Franchisees with written
information regarding a PAK MAIL Center franchise approved by the Franchisor, or
via the telephone, face-to-face meetings or by visiting other PAK MAIL Centers
within the Territory. The Marketer shall submit each qualified applicant
("Applicant") for a PAK MAIL Center franchise to the Franchisor for approval.
The Marketer further agrees that all Applicants submitted to the Franchisor by
the Marketer, if an individual, or the Principal Owner of the Applicant, if the
Applicant is not an individual, shall be individuals who are of good character,
have adequate financial resources and meet the Franchisor's criteria for
Franchisees or Principal Owners of Franchisees. A "Principal Owner" is defined
in Section 7.1 below. Each application for a franchise received by the Marketer
shall be submitted to the Franchisor with all information respecting the
Applicant, the Principal Owner of the Applicant, if applicable, the Applicant's
proposed franchise location, if known, and all other information then
customarily required by the Franchisor concerning Applicants, including such
financial statements and other information as the Franchisor may reasonably
require. The Marketer shall assist the Applicant in the preparation of financial
and other required information.

4.4. Franchisor's Approval of Prospective Franchisees.
     -------------------------------------------------

     By delivery of written notice to the Marketer, the Franchisor shall approve
or disapprove Applicants to become PAK MAIL Center Franchisees. The Franchisor
agrees to exert its best efforts to deliver such notification to the Marketer
within 30 days after the later of: (a) receipt by the Franchisor of a complete
application, financial statement and other materials regarding the Applicant
requested by the Franchisor; or (b) the personal interview of Applicant by the

                                       4

<PAGE>

Franchisor, if any. If the Franchisor, in its sole discretion, determines that
the Applicant possesses sufficient financial and managerial capability and meets
the other criteria then utilized by the Franchisor in the grant of franchises,
the Franchisor shall offer to the Applicant a franchise for the operation of a
PAK MAIL Center. The grant of the franchise shall be effected only upon and
after the full execution of the then current Franchise Agreement by the
Franchisor and the Applicant.

                         5. PAYMENTS TO THE FRANCHISOR

5.1. Initial Area Marketing Fee.
     ---------------------------

     The initial area marketing fee ("Marketing Fee") payable to the Franchisor
by the Marketer in consideration for the Marketer's appointment as exclusive
Marketer within the Territory shall be calculated and set forth in the attached
Exhibit I. Unless otherwise agreed, the Marketing Fee is payable in full upon
execution of this Agreement. The Marketing Fee is fully earned by the Franchisor
upon receipt and is nonrefundable once paid. The Marketer acknowledges that the
Marketing Fee does not include payment of any initial franchise fees for
individual PAK MAIL Centers.

                        6. PAYMENTS TO THE AREA MARKETER

6.1. Commissions on Sales Services.
     ------------------------------

     During the term of this Agreement, the Marketer shall be paid a commission
based on a percentage of initial franchise fees paid by Franchisees for the
purchase of a franchise for a PAK MAIL Center to be located within the
Territory, upon fulfillment of the following conditions ("Franchise Sales
Conditions"):

     a. The Franchisee shall have executed a Franchise Agreement with the
Franchisor and an initial franchise fee shall have been paid and actually
received by the Franchisor (the Franchisor shall not be deemed to have received
any fees paid into escrow, if applicable, until such fees have actually been
remitted to the Franchisor). If the Franchisee pays its initial franchise fee in
whole or in part with a promissory note, then the Marketer shall be paid a
commission on each payment after it has been received by the Franchisor;

     b. The sale for which the initial franchise fee has been paid shall not be
a resale of any existing PAK MAIL Center, or any interest therein;

     c. The Franchisee shall have successfully completed the Franchisor's
initial training program; and

     d. The Marketer shall have complied with all other of its obligations under
this Agreement with respect to such sale and verified the same to the
Franchisor, in writing in a form prescribed by the Franchisor.

     Commissions on Sales Services shall be paid to the Marketer in the amount
of 40% of the total initial franchise fees paid to the Franchisor, payable to
the Marketer within 45 days after the Franchise Sale Conditions have been
fulfilled. The Marketer shall not receive any commission on Sales Services for
PAK MAIL Centers owned and operated by the Franchisor, its affiliates or
designees ("Company Owned Centers") in the Territory.

                                       5

<PAGE>

6.2. Commissions on Transfers of Franchises.
     ---------------------------------------

     If, during the term of this Agreement, a PAK MAIL Center located within the
Territory or an interest therein is resold to a different Franchisee and the
sale results in the execution of a Franchise Agreement and the payment of a
transfer fee, then the Marketer will not be paid a commission on any transfer
fee paid to the Franchisor, but the Marketer will be paid Service Fees in
accordance with Section 6.3 below.

6.3. Service Fees.
     -------------

     The Franchisor shall pay to the Marketer, within 45 days after the end of
each month, a service fee ("Service Fee") consisting of 50% of the royalty fees
("Royalty Fees") that each Franchisee located in the Territory paid to the
Franchisor during the applicable month pursuant to their Franchise Agreement.
Royalty Fees do not include advertising fees. Notwithstanding the foregoing:

     a. If the Marketer has failed to conduct the quarterly inspections
described in Section 9.5 below or failed to file a written report or failed to
perform in any material respect the other services to be provided to Franchisees
located in the Territory described in Article 9 below during any applicable
month with respect to one or more Franchisees located in the Territory, the
Marketer shall not be entitled to receive Service Fees with respect to such
Franchisees for the period during which reports or services were not provided.

     b. The Marketer shall not be entitled to share or receive any Service Fees
from any fees paid to the Franchisor by Franchisees in the Territory prior to
the time the Marketer completes the initial Marketer training program and
commences full performance of the services set forth in Article 9 of this
Agreement.

     c. If there are franchised Centers operating in the Territory at the time
the Marketer signs this Agreement, then the Marketer shall receive Service Fees
from those Centers during the term of this Agreement.

     d. The Marketer shall not receive any Service Fees with respect to any PAK
MAIL Centers in the Territory owned and operated by the Franchisor or its
affiliates, unless those Centers are operating under Franchise Agreements and
pay Royalty Fees to the Franchisor.

6.4. Application of Payments.
     ------------------------

     The Franchisor's payments to the Marketer shall be based on amounts
actually collected from Franchisees, not on payments accrued, due or owing. In
the event of termination of a Franchise Agreement for a PAK MAIL Center within
the Territory under circumstances entitling the Franchisee to the return of all
or part of the initial franchise fee or Royalty Fees (or in the event that the
Franchisor becomes legally obligated or decides in its sole discretion, to
return part or all of the initial franchise fee or Royalty Fees), the Franchisor
may deduct the portion of the amount to be returned to Franchisee in the same
proportion as the Marketer shared in the initial franchise fee or Royalty Fees
from any future amounts owed the Marketer. The Franchisor shall apply any
payments received from a Franchisee to any past due indebtedness of that
Franchisee for Royalty Fees, advertising contributions, purchases from the
Franchisor or its affiliates, interest or any other indebtedness of that
Franchisee to the Franchisor or its affiliates. To the extent that such payments
are applied to a Franchisee's overdue Royalty Fee payments, the Marketer shall
be entitled to its pro rata share of such payments, less its pro rata share of
the costs of collection paid to third parties.

                                       6

<PAGE>

6.5. Setoffs.
     --------

     The Marketer shall not be allowed to set off amounts owed to the Franchisor
for fees or other amounts due hereunder, against any monies owed to the Marketer
by the Franchisor, which right of set off is hereby expressly waived by the
Marketer. The Franchisor shall be allowed to set off amounts owed to the
Marketer for commissions, Service Fees or other amounts due hereunder, against
any monies owed to the Franchisor by the Marketer, including, setting off
amounts owed to the Marketer for commissions or Service Fees against monies owed
to the Franchisor for commissions on Sales Services which were paid to the
Marketer before the Franchisee failed to successfully complete the Franchisor's
initial training program.

                             7. TRAINING ASSISTANCE

7.1. Area Marketer Training.
     -----------------------

     Within 90 days after the date of execution of this Agreement, the
Franchisor shall furnish, and the Marketer (or if the Marketer is a partnership,
corporation, or other entity, an individual designated by the Marketer who owns
at least 25% of the ownership interest in the Marketer and who has been approved
by the Franchisor, who shall be designated as the "Principal Owner") shall
attend, at the Marketer's sole cost and expense, an initial training program, to
consist of the training program applicable to the Franchisor's Franchisees and
such further training which may include topics such as marketing, franchise
sales, franchise law compliance, site selection and store opening procedures, as
the Franchisor in its sole discretion deems advisable, furnished at such place
and time as the Franchisor may designate.

7.2. Length of Training.
     -------------------

     The first portion of the initial Marketer training program will last up to
twelve days and will consist of the initial training program applicable to the
Franchisor's Franchisees. The second portion of the initial Marketer training
consists of up to 3 days of on the job instruction at the Marketer's Business
location. Other than the Marketing Fee, no tuition or fee shall be charged for
the initial training. However, the Marketer shall be responsible for all travel
and living expenses which are incurred in connection with attendance at the
initial training program.

7.3. Additional Training.
     --------------------

     The initial training program will be made available to replacement or
additional Principal Owners and other management personnel during the term of
this Agreement. The Franchisor reserves the right to charge a tuition or fee in
an amount payable in advance, commensurate with the then current published
prices of the Franchisor for such training. The Marketer will be responsible for
all travel and living expenses incurred by its personnel in connection with
attendance at the training program. Further, the availability of the training
programs will be subject to space considerations and prior commitments to new
PAK MAIL Franchisees and Marketers.

                                       7

<PAGE>

7.4. Seminars and Ongoing Training.
     ------------------------------

     From time to time, the Franchisor may present seminars, conventions or
continuing development programs for the benefit of the Marketer. The Marketer or
its Principal Owner shall be required to attend any ongoing mandatory seminars,
industry conventions or programs as may be offered by the Franchisor. The
Franchisor shall give the Marketer at least 30 days prior written notice of any
seminar, convention or program which is deemed mandatory. The Franchisor will
not require that the Marketer attend any ongoing training more often than a
total of five working days each calendar year. The Marketer will be responsible
for all travel and living expenses which are associated with attendance at any
ongoing training program.

                      8. FRANCHISOR'S OPERATING ASSISTANCE

8.1. System Manual.
     --------------

     The Franchisor shall, in addition to the Marketer training program, loan to
the Marketer during the term hereof one copy of its System Manual to assist the
Marketer and its employees in the conduct of the Business contemplated by this
Agreement. The Franchisor may prescribe mandatory and suggested standards and
operating procedures for the Marketer in the System Manual, which may be
modified from time to time by the Franchisor. The Marketer shall keep its copy
of the System Manual current. In the event of a dispute relating to the System
Manual, the master copy that the Franchisor maintains at its principal office
shall be controlling. The Marketer may not at any time copy any part of the
System Manual, unless approved in writing by the Franchisor. In the event the
Marketer's copy of the System Manual is lost, destroyed or damaged, the Marketer
shall be obligated to obtain from the Franchisor, at the Franchisor's then
applicable charge, a replacement copy of the System Manual. The System Manual
and other writings communicated to the Marketer shall constitute material
provisions of this Agreement as if fully set forth herein.

8.2. Operating Assistance.
     ---------------------

     The Franchisor will make available the following services during the term
of this Agreement:

     a. Upon the reasonable request of the Marketer, consultation by telephone
regarding advice related to franchise sales, Franchisee support and assistance;
and

     b. Access to franchise sales advertising and promotional materials as may
be developed by the Franchisor, which reasonable cost may be passed on to the
Marketer at the Franchisor's option.

                                       8

<PAGE>

                         9. AREA MARKETER'S OBLIGATIONS

9.1. Hiring and Training of Employees of Area Marketer.
     --------------------------------------------------

     The Marketer shall hire all of the Marketer's employees, shall be
exclusively responsible for the terms of their employment and compensation and
shall implement a training program for employees to ensure their compliance with
the Franchisor's requirements; provided that the Marketer shall not employ any
person whom the Franchisor, in its sole discretion, has determined to be unfit
to represent the Franchisor in the marketing of PAK MAIL Center franchises or in
furnishing services to Franchisees.

9.2. Commencement of Business.
     -------------------------

     Unless otherwise agreed to in writing by the Franchisor and the Marketer,
the Marketer has 120 days from the date of this Agreement within which to
complete its initial training and commence operation of its PAK MAIL Marketer
Business. The Franchisor will extend the time within which the Marketer has to
commence operations for a reasonable period of time, in the event that factors
beyond the Marketer's reasonable control prevent the Marketer from meeting this
development schedule, so long as the Marketer has made reasonable and continuing
efforts to comply and the Marketer requests in writing, an extension of time in
which to have its Business established before the development period lapses. The
obligations of the Marketer, including Sales Services, shall commence at the
earlier of the date the Marketer or its Principal Owner has satisfactorily
completed the Franchisor's initial training program or 120 days from the date of
this Agreement.

9.3. Sales Services.
     ---------------

     The Marketer shall solicit and identify prospective franchisees for PAK
MAIL Centers to be located within the Territory.

9.4. Pre-Opening Support Services.
     -----------------------------

     The Marketer shall perform the following pre-opening Support Services on
behalf of the Franchisor with respect to Franchisees of PAK MAIL Centers located
in the Territory:

     a. Assist with Center location selection for each Franchisee, which shall
consist of providing each Franchisee with criteria for a satisfactory site and
assisting each Franchisee in completing a site report (containing such
demographic, commercial and other information and photographs as the Franchisor
may reasonably require) for each location at which the Franchisee proposes to
establish and operate a PAK MAIL Center and which Marketer reasonably believes
conform to the Franchisor's site selection criteria;

     b. At the Franchisor's request, travel to the Franchisee's proposed site(s)
for its PAK MAIL Center, evaluate each proposed site and submit a report to the
Franchisor on the condition of each proposed site;

     c. Provide information about required, recommended or acceptable terms and
conditions to be included in the Franchisee's lease for the Center premises;

     d. To the extent required by the Franchisor, assist a Franchisee in
securing financing;

                                       9

<PAGE>

     e. Provide standards and specifications for the build out, interior design,
layout, floor plan, signs, designs, color and decor of the Center as prescribed
from time to time by the Franchisor;

     f. Travel to each PAK MAIL Center located in the Territory during its first
week of operation and provide not fewer than 24 hours of on-site assistance to
the Franchisee; and

     g. Provide guidance in implementing advertising and marketing programs,
operating and sales procedures and bookkeeping and accounting programs.

9.5. Ongoing Support Services.
     -------------------------

     With respect to Franchisees of PAK MAIL Centers located in the Territory,
the Marketer shall perform the following ongoing Support Services on behalf of
the Franchisor:

     a. Initiate not fewer than two consultations by telephone with each
Franchisee each month regarding the continuing operation and management of the
Center and advise the Franchisee regarding services offered and related issues;

     b. Conduct seminars for Franchisees to provide on-going updates of
information regarding new services and products, the shipping business in
general, marketing and business techniques and updated Licensed Methods,
including without limitation, information about new services or special programs
of the Franchisor, such as the A.M. P.M. MOVERS Program;

     c. Provide advice and assistance to the Franchisee in connection with the
development of and improvements to the Franchisee's Center;

     d. Conduct at least one on-site inspection of each PAK MAIL Center in the
Territory every calendar quarter in the manner as required by the Franchisor
from time to time, said inspections to be verified by written reports;

     e. Provide access to advertising and promotional materials as may be
developed by the Franchisor from time to time and assist Franchisees in
implementing advertising and promotional campaigns;

     f. At the Franchisor's written request, establish a toll-free telephone
number for all PAK MAIL Centers located in the Territory to consult with
Franchisees during regular business hours;

     g. Submit monthly reports to the Franchisor on activities in the Territory,
using procedures and forms prescribed and supplied by the Franchisor; and

     h. Use best efforts to cause Franchisees in the Territory to timely pay all
amounts due to the Franchisor and collect past due amounts from Franchisees.

9.6. Compliance with Franchise Agreement.
     ------------------------------------

     The Marketer acknowledges that the Franchisor is delegating certain of its
responsibilities to Franchisees in the Territory to the Marketer. The
responsibilities to Franchisees are to be performed by the Marketer as described
herein or as may in the future be set forth in the System Manual or other
reasonable standards and specifications as may be provided by the Franchisor

                                       10

<PAGE>

from time to time, and the Marketer's responsibilities to Franchisees will not
materially change during the term of this Agreement. In the performance of
services to Franchisees operating PAK MAIL Centers located in the Territory, the
Marketer shall in all respects comply with the terms and conditions of any
Franchise Agreement or other agreement in effect between the Franchisee and the
Franchisor. The Marketer understands, however, that its rights as an area
marketer are only by virtue of this Agreement and that it is not in any manner a
party, third party beneficiary or holder of any other right, title or interest
in or to any Franchise Agreement, unless it is a Franchise Agreement in which
the Marketer is the Franchisee.

9.7. Area Marketer's Inspections.
     ----------------------------

     The Marketer shall ascertain through field audits, reviews and inspections,
that each Franchisee in the Territory has complied satisfactorily with all of
the terms and conditions of the Franchise Agreement, specifications, standards,
operating procedures, and the Franchisee Operations Manual, and shall promptly
notify the Franchisee in writing, with a copy and evaluation report to the
Franchisor, of any deficiencies; provided, however, the Marketer understands and
acknowledges that its inspections and reports are advisory only and that the
Franchisor shall have: (a) all of the rights to inspect and ascertain compliance
of all Franchisees as if this Agreement were not in effect; (b) the sole right
to send notices of default to the Franchisee; (c) the sole right to terminate a
Franchise Agreement for failure to cure such defaults (if an opportunity to cure
is granted); and (d) the sole right to take any legal action with respect to any
default or any violation of a Franchise Agreement. If the Marketer believes that
any Franchisee in the Territory has breached a Franchise Agreement with the
Franchisor, the Marketer shall document in writing all facts related to the
alleged breach and shall request in writing that the Franchisor investigate such
alleged breach. If, as a result of the Franchisor's investigation, the
Franchisor determines that there is a breach by the Franchisee of its Franchise
Agreement with the Franchisor, the Franchisor shall, in its sole discretion,
take such action as it deems appropriate.

                                   10. MARKS

10.1. Ownership and Goodwill of Marks.
      --------------------------------

      The Marketer acknowledges that its rights to use the Marks are derived
solely from this Agreement, unless such rights are granted under a separate
written agreement with the Franchisor, and are limited to operating as a
Marketer pursuant to and in compliance with this Agreement. Any unauthorized use
of the Marks by the Marketer shall constitute a breach hereof and an
infringement of the Franchisor's rights in and to the Marks. The Marketer
acknowledges and agrees that its usage of the Marks and any goodwill established
thereby shall inure to the Franchisor's exclusive benefit and that this
Agreement does not confer any goodwill or other interest in the Marks upon the
Marketer.

10.2. Limitations on Use.
      -------------------

      The Marketer shall not use any Mark as part of any corporate or trade name
or with any prefix, suffix or other modifying words, terms, designs or symbols
(other than logos licensed to the Marketer hereunder), or in any modified form,
nor may the Marketer use any Mark in connection with unauthorized services or
products or in any other manner not expressly authorized in writing by the
Franchisor. The Marketer agrees to give such notices of trademark and service
mark registration as the Franchisor specifies and to use and obtain such
fictitious or assumed name registrations as may be required by the Franchisor or
under applicable law. The Marketer further agrees that no service mark other

                                       11

<PAGE>

than "PAK MAIL" or such other Marks as may be specified by the Franchisor shall
be used in the marketing, promotion or operation of the Marketer's Business.
Except as may be permitted in the System Manual, the Marketer agrees not to use
any of the Marks as part of an electronic mail address or on any sites on the
Internet or on the World Wide Web and the Marketer agrees not to use or register
any of the Marks as a domain name on the Internet.

10.3. Discontinuance of Use of Marks.
      -------------------------------

      If it becomes advisable at any time, in the Franchisor's sole discretion,
for the Franchisor and/or the Marketer to modify or discontinue use of any Mark
and/or use one or more additional or substitute trade or service marks, the
Marketer agrees, at its own expense, to comply with the Franchisor's directions
to do so within a reasonable time after notice thereof.

10.4. Notification of Infringements and Claims.
      -----------------------------------------

      The Marketer shall immediately notify the Franchisor of any possible
infringement of or challenge to the Marketer's use of any Mark or copyrighted
work, or claim by any person of any rights in any Mark or copyrighted work, and
the Marketer shall not communicate with any person other than the Franchisor or
its counsel in connection with any such matter. The Marketer may not settle any
claim without the Franchisor's written consent. The Franchisor shall have sole
discretion to take such action as it deems appropriate and the right to control
exclusively any litigation, U.S. Patent and Trademark Office proceeding or any
other administrative proceeding arising out of any such infringement, challenge
or claim or otherwise relating to any Mark or copyrighted work. The Marketer
agrees to execute any and all instruments and documents, render such assistance
and perform such acts as, in the opinion of the Franchisor's counsel, may be
necessary or advisable to protect and maintain the Franchisor's interest in the
Marks and in its copyrighted works.

10.5. Indemnification.
      ----------------

      The Franchisor agrees to indemnify the Marketer against and to reimburse
the Marketer for all damages for which the Marketer is held liable in any
proceeding arising out of its authorized use of any Mark or copyrighted work
pursuant to and in compliance with this Agreement and for all costs reasonably
incurred by the Marketer in defending any such claim or any proceeding in which
the Marketer is named as a party, provided that the Marketer has timely notified
the Franchisor of such claim or proceeding and has otherwise complied with this
Agreement. The Franchisor, at its option, shall be entitled to defend and
control the defense of any proceeding arising out of the Marketer's use of any
Mark or copyrighted work pursuant to and in compliance with this Agreement.

                          11. CONFIDENTIAL INFORMATION

11.1. Confidential Information.
      -------------------------

      The Franchisor possesses certain proprietary confidential information
consisting of the methods, techniques, formats, specifications, procedures,
information, systems, methods of business management, sales and promotion
techniques and knowledge of and experience in the operation and franchising of
PAK MAIL Centers (the "Confidential Information"). The Franchisor shall disclose
the Confidential Information to the Marketer in the training program, the System
Manual and in guidance furnished to the Marketer during the term hereof. The
Marketer will not acquire any interest in the Confidential Information, other

                                       12

<PAGE>

than the right to utilize it in the Territory in the execution of the Marketer's
duties hereunder during the term of this Agreement, and the Marketer
acknowledges that the use or duplication of the Confidential Information in any
other business venture would constitute an unfair method of competition. The
Marketer acknowledges and agrees that the Confidential Information is
proprietary, includes trade secrets of the Franchisor and is disclosed to the
Marketer solely on the condition that the Marketer agrees, and the Marketer (and
its shareholders, officers, directors, partners, members, managers and
equivalents if the Marketer is an entity) does hereby agree that the Marketer:
(a) shall not use the Confidential Information in any other business or
capacity; (b) shall maintain the absolute confidentiality of the Confidential
Information during and for two years after the term of this Agreement; (c) shall
not make unauthorized copies of any portion of the Confidential Information
disclosed in written or other tangible form; and (d) shall adopt and implement
all reasonable procedures prescribed from time to time by the Franchisor to
prevent unauthorized use or disclosure of the Confidential Information. The
Marketer agrees that the Franchisor shall have the perpetual right to use and
authorize other PAK MAIL Center Franchisees and area marketers to use, and the
Marketer shall fully and promptly disclose to the Franchisor, all ideas,
concepts, methods and techniques relating to the development and/or operation of
a PAK MAIL Center or the Marketer's activities howsoever conceived or developed
by the Marketer and/or its employees and/or the franchised PAK MAIL Centers
serviced by the Marketer during the term of this Agreement. The Marketer
acknowledges that any such ideas, concepts, methods and techniques shall be the
property of the Franchisor and the Franchisor may utilize or disclose such
information to Franchisees or other persons as it determines to be appropriate.

11.2. Confidentiality and Noncompetition Agreement.
      ---------------------------------------------

      The Franchisor reserves the right to require that the Marketer cause each
of its shareholders, officers, directors, partners, employees, members, managers
and equivalents, or if the Marketer is an individual, the Marketer's spouse, to
execute a Confidentiality and Noncompetition Agreement in a form approved by the
Franchisor.

                           12. EXCLUSIVE RELATIONSHIP

12.1. Exclusive Relationship.
      -----------------------

      The Franchisor is entering into this Agreement with the Marketer on the
condition that the Marketer will deal exclusively with the Franchisor. The
Marketer acknowledges and agrees that the Franchisor would be unable to protect
its Confidential Information and would be unable to encourage a free exchange of
ideas and information among area marketers and the Franchisor if area marketers
were permitted to hold interests in any Competitive Business, as defined below.
The Marketer therefore agrees that, during the term hereof, neither the
Marketer, the Marketer's officers, directors, shareholders, members, managers,
partners or equivalents who participate in the management of the Marketer, nor
the Marketer's spouse or Principal Owner, if applicable, shall:

      a. have any direct or indirect interest as a disclosed or beneficial owner
in a "Competitive Business," which shall be defined as a business operating or
granting franchises or licenses to others to operate, a packaging, crating,
freight forwarding and/or mailing business or any similar business deriving more
than 10% of its gross receipts (excluding PAK MAIL Centers operated under
Franchise Agreements with the Franchisor) from the sale of packaging and mailing
products or services;

                                       13

<PAGE>

      b. have any direct or indirect controlling interest as a disclosed or
beneficial owner in a Competitive Business;

      c. perform services as a director, officer, manager, employee, consultant,
representative, agent or the equivalent for a Competitive Business; or

      d. divert or attempt to divert any business related to, or any customer or
account of, the Marketer's Business, the Franchisor's business or any other PAK
MAIL area marketer's or Franchisee's business, by direct inducement or
otherwise, or divert or attempt to divert the employment of any employee of the
Franchisor or another area marketer or Franchisee licensed by the Franchisor, to
any Competitive Business by any direct inducement or otherwise.

Notwithstanding the foregoing, the Marketer shall not be prohibited from owning
securities in a Competitive Business if such securities are listed on a stock
exchange or traded on the over-the-counter market and represent 2% or less of
that class of securities issued and outstanding.

                            13. OPERATING STANDARDS

13.1. Standards of Service.
      ---------------------

      The Marketer shall at all times give prompt, courteous and efficient
service to PAK MAIL Center Franchisees in the Territory. The Marketer shall, in
all dealings with Franchisees, prospective franchisees and the public, adhere to
the highest standards of honesty, integrity, fair dealing and ethical conduct.

13.2. Compliance with Laws and Good Business Practices.
      -------------------------------------------------

      The Marketer shall secure and maintain in force all required licenses,
permits and certificates relating to the Marketer's activities hereunder and
shall operate in full compliance with all applicable laws, ordinances and
regulations. The Marketer acknowledges being advised that many jurisdictions
have enacted laws concerning the advertising, sale, renewal, termination and
continuing relationship between parties to a franchise agreement, including
without limitation, laws concerning disclosure requirements. The Marketer agrees
promptly to become aware of, and to comply with, all such laws and legal
requirements in force in the Territory and to utilize only offering circulars
that the Franchisor has approved for use in the applicable jurisdiction.

13.3. Accuracy of Information.
      ------------------------

      Before it offers or sells any franchise, the Marketer shall each time take
reasonable steps to confirm that the information contained in any written
materials, agreements and other documents related to the offer or sale of
franchises is true, correct and not misleading at the time of such offer or
sale, and the offer or sale of such franchise will not at that time be contrary
to or in violation of any applicable state law related to the registration of
the franchise offering. The Franchisor shall provide the Marketer with any
changes to its disclosure documents and other agreements on a timely basis, and
shall, upon request, provide the Marketer with confirmation that the information
contained in any written materials, agreements or documents being used by the
Marketer is true, correct and not misleading, except for information
specifically relating to disclosures regarding the Marketer. If the Marketer
notifies the Franchisor of an error in any information in the Franchisor's

                                       14

<PAGE>

documents, the Franchisor shall have a reasonable period of time to attempt to
correct any deficiencies, misrepresentations or omissions in such information.

13.4. Notification of Litigation.
      ---------------------------

      The Marketer shall notify the Franchisor in writing within five days after
(i) the commencement of any action, suit, proceeding or investigation; and (ii)
the issuance of any order, writ, injunction, award or decree, by any court,
agency or other governmental body, which concerns the operation or financial
condition of the Marketer, the Marketer's Business or any Franchisee in the
Territory.

13.5. Ownership and Management of Business.
      -------------------------------------

      The Marketer's Business shall at all times be under the direct,
day-to-day, full-time supervision of the Marketer (or, if the Marketer is a
partnership, corporation, limited liability company or other entity, the
Principal Owner who shall have been approved by the Franchisor and who shall
have satisfactorily completed the Franchisor's training program). The Marketer
shall at all times during the term of this Agreement own and control the
Business authorized hereunder. Upon the request of the Franchisor, the Marketer
shall promptly provide satisfactory proof of such ownership. The Marketer
represents that the Statement of Ownership, attached to this Agreement as
Exhibit V and incorporated herein by reference, is true, complete, accurate and
not misleading. The Marketer shall promptly provide the Franchisor with written
notification if the information contained in the Statement of Ownership changes
at any time during the term of this Agreement and shall comply with the
applicable transfer provision contained in Article 15 of this Agreement. If the
Marketer is not an individual, an individual or individuals designated by the
Franchisor shall execute the Guaranty and Assumption of Area Marketer's
Obligations attached hereto as Exhibit IV and incorporated herein by reference.

13.6. Conflicting Interests.
      ----------------------

      The Marketer shall at all times faithfully, honestly and diligently
perform its obligations hereunder and continuously exert its best efforts to
promote, enhance and service PAK MAIL Centers in the Territory. The Marketer
shall not engage in any other business or other activity, directly or
indirectly, that requires any significant management responsibility, time
commitments, or otherwise may conflict with the Marketer's obligations
hereunder, without the prior written approval of the Franchisor.

13.7. Insurance.
      ----------

      The Marketer shall at all times during the term of this Agreement maintain
in force, at the Marketer's sole expense, comprehensive, public and motor
vehicle liability insurance against claims for bodily and personal injury, death
and property damage caused by or occurring in conjunction with the operation of
the Marketer's Business under this Agreement. Such insurance coverage shall be
maintained under one or more policies of insurance containing minimum liability
protection of $1,000,000 per occurrence for bodily and personal injury and death
and $500,000 per occurrence for property damage. All such insurance policies
shall be issued by insurance carriers acceptable to the Franchisor. All of the
required insurance policies shall name the Franchisor as an additional insured,
contain a waiver of the insurance company's right of subrogation against the
Franchisor and provide that the Franchisor will receive 30 days' prior written
notice of termination, expiration or cancellation of any such policy. The
Franchisor has the right to change the minimum amount of insurance the Marketer
is required to maintain by giving the Marketer prior reasonable notice, giving
due consideration to what is reasonable and customary in similar businesses.

                                       15

<PAGE>

13.8. Proof of Insurance Coverage.
      ----------------------------

      The Marketer will provide proof of insurance to the Franchisor prior to
commencement of operations of its Marketer Business. This proof will show that
the insurer has been authorized to inform the Franchisor in the event any
policies lapse or are cancelled. The Marketer shall submit to the Franchisor
annually a copy of the certificates or other evidence of the renewal or
extension of each required insurance policy. Noncompliance with the insurance
provisions set forth herein shall be deemed a material breach of this Agreement;
and in the event of any lapse in insurance coverage, in addition to all other
remedies, the Franchisor shall have the right to demand that the Marketer cease
operations of the Marketer Business until coverage is reinstated, or, in the
alternative, pay any delinquencies in premium payments and charge the same back
to the Marketer. The Marketer's obligation to obtain and maintain required
insurance policies shall not be limited in any way by reason of any insurance
maintained by the Franchisor, nor shall the Marketer's compliance with the
insurance provisions in this Agreement relieve the Marketer of its obligations
under Section 18.4 of this Agreement.

13.9. Advertising in Territory.
      -------------------------

      The Marketer is required to spend during each calendar quarter a certain
specified amount ("Advertising Expenditure") to advertise and promote the offer
and sale of franchises for PAK MAIL Centers in the Territory. The amount of the
Advertising Expenditure shall be designated in Exhibit I attached hereto. The
Marketer shall submit to the Franchisor an accounting of its Advertising
Expenditures within 20 days following the end of each calendar quarter during
the term of this Agreement. The Franchisor reserves the right to withhold the
payment of Service Fees due to the Marketer for any calendar quarter until such
time as the Franchisor receives the Marketer's Advertising Expenditure report
for all previous quarters. All advertising and promotion by the Marketer shall
be completely factual and conform to the highest standards of ethical
advertising. The Marketer agrees to refrain from any business or advertising
practice that may be injurious to the Franchisor, the goodwill associated with
the Marks or PAK MAIL Centers.

13.10. Approval of Advertising.
       ------------------------

       Prior to their use by the Marketer, samples of all advertising and
promotional materials not prepared or previously approved by the Franchisor,
including, without limitation, Internet advertising on the World Wide Web or
other similar network, shall be submitted to the Franchisor for approval, which
approval shall not be unreasonably withheld. If written disapproval is not
received by the Marketer within 15 business days from the Franchisor's receipt
of proposed advertising materials, the Franchisor shall be deemed to have given
its approval. The Marketer shall not use any advertising or promotional
materials that the Franchisor has disapproved. The Marketer acknowledges and
understands that certain states require the filing of franchise sales
advertising materials with the appropriate state agency prior to dissemination.
The Marketer agrees to fully and timely comply with such filing requirements at
the Marketer's own expense unless such advertising has been previously filed
with the state by the Franchisor.

13.11. Accounting, Bookkeeping and Records.
       ------------------------------------

       The Marketer shall maintain at its Business premises in the Territory all
original invoices, receipts, checks, contracts, licenses, acknowledgement of
receipt forms and bookkeeping and business records as the Franchisor may require

                                       16

<PAGE>

from time to time. The Marketer shall furnish to the Franchisor, within 90 days
after the end of the Marketer's fiscal year, a balance sheet and profit and loss
statement for the Marketer's Business for such year (or monthly or quarterly
statements if required by the Franchisor, in which case such statements shall
also reflect year-to-date information). In addition, upon request of the
Franchisor, within 10 days after such returns are filed, exact copies of federal
and state income, sales and any other tax returns and such other forms, records,
books and other information as the Franchisor may periodically require regarding
the Marketer's Business shall be furnished to the Franchisor. The Marketer shall
maintain all records and reports of the Business conducted pursuant to this
Agreement for at least two years after the date of termination or expiration of
this Agreement.

13.12. Reports.
       --------

       The Marketer shall, as often as required by the Franchisor, deliver to
the Franchisor a written report of its Business activities during such periods
as required in Sections 9.4, 9.5 and 9.7 above, in such form and in such detail
as the Franchisor may from time to time specify, including information about
efforts to solicit prospective Franchisees, the status of pending real estate
transactions and the status of the Centers in the Territory. The Marketer shall,
as often as required by the Franchisor, during the term of this Agreement,
deliver to the Franchisor the field inspection reports required in Section 9.5
above, for each Franchisee-owned Center in the Territory, in such form and in
such detail as the Franchisor may from time to time specify.

13.13. Late Charges.
       -------------

       The Franchisor reserves the right to automatically assess a $50 late
charge for any report or financial statement required under the terms of this
Agreement which is not timely filed by the Marketer. Such late charge shall
continue to accrue each month that the late report or financial statement
remains unfiled and shall be due and payable in full upon demand by the
Franchisor. In the event any late charge is not paid upon demand, the Franchisor
may elect to pursue all of its available remedies.

13.14. Compliance with Third Party Agreements.
       ---------------------------------------

       The Marketer shall comply with all agreements with third parties related
to the Marketer Business including, in particular, all provisions of any
premises lease.

                           14. INSPECTIONS AND AUDITS

14.1. Inspections and Audits.
      -----------------------

      To determine whether the Marketer is complying with this Agreement, the
Franchisor or its designee shall have the right at any time during normal
business hours, and without prior notice to the Marketer, to enter onto the
premises in which the Marketer is then keeping its business records and inspect,
and conduct an audit of, the business records, bookkeeping and accounting
records, invoices, payroll records, time cards, check stubs, bank deposits,
receipts, sales tax records and returns and other business records and documents
of the Marketer's Business. The Marketer and its employees shall fully cooperate
with representatives of the Franchisor making, conducting, supervising or
observing any such inspection or audit. Marketer must purchase certain office
equipment that meets the Franchisor's standards and specifications, including a
facsimile machine, a separate phone line dedicated to the Business, and pay an
annual fee for access to the Franchisor's electronic mail network to facilitate

                                       17

<PAGE>

the Franchisor's communication with the Marketer and among all Marketers and
Franchisees. At the Franchisor's request, the Marketer will purchase computer
equipment and software according to the Franchisor's standards and
specifications, to allow the Franchisor unlimited electronic access to the
Marketer's Business records. The Marketer must have access to the internet in
order to receive and send electronic mail messages on the Franchisor's
electronic mail network.

                                 15. TRANSFERS

15.1. Transfers by the Franchisor.
      ----------------------------

      This Agreement is fully transferable by the Franchisor and shall inure to
the benefit of any transferee or other legal successor to the Franchisor's
interests herein.

15.2. Transfers by the Marketer.
      --------------------------

      The Marketer agrees that the rights and duties created by this Agreement
are personal to the Marketer (or its officers, directors, shareholders,
managers, members, partners or equivalents if the Marketer is an entity) and
that the Franchisor has entered into this Agreement in reliance upon the
Franchisor's perceptions of the individual or collective character, skill,
aptitude, attitude, business ability and financial capacity of the Marketer (or
its officers, directors, shareholders, members, managers or partners).
Accordingly, without the prior written consent of the Franchisor, which consent
will not be unreasonably withheld, neither this Agreement (or any interest
therein), nor any of the assets of the Business, nor any part or all of the
ownership of the Marketer may be transferred. Any unauthorized transfer shall
constitute a breach hereof and be void and of no effect. As used in this
Agreement, the term "transfer" shall mean and include the voluntary,
involuntary, direct or indirect assignment, sale, subfranchise, gift or other
disposition by the Marketer (or any of its owners) of any interest in: (1) this
Agreement; (2) 30% or more of the ownership interests in the Marketer; or (3)
the assets of the Business.

15.3. Conditions for Approval of Transfer.
      ------------------------------------

      If the Marketer (and its officers, directors, managers, owners and
equivalents if the Marketer is an entity) is in full compliance with this
Agreement, the Franchisor shall not unreasonably withhold its approval of a
transfer that meets all the applicable requirements of this Section. The
proposed transferee and its officers, directors, managers and owners must be
individuals of good moral character and otherwise meet the Franchisor's then
applicable standards for area marketers. If the transfer is of this Agreement, a
30% or more ("Controlling Interest") interest in the Marketer, or all or a
substantial portion of the assets of the Business, or is one of a series of
transfers which in the aggregate constitute the transfer of this Agreement, a
Controlling Interest in the Marketer or all or a substantial portion of the
assets of the Business, all of the following conditions must be met prior to or
concurrently with the effective date of the transfer:

      a. The transferee shall have sufficient business experience, aptitude and
financial resources to act as a Marketer, agree to be bound by all of the terms
and conditions of this Agreement and the transferee and/or its Principal Owner
must have completed the Franchisor's training program to the Franchisor's
satisfaction;

                                       18

<PAGE>

      b. The Marketer shall have paid all fees due hereunder, all amounts owed
for purchases from the Franchisor and all other amounts owed to the Franchisor
or its affiliates and third party creditors and submit to the Franchisor all
required reports and statements;

      c. The Marketer or the transferee shall have paid the Franchisor a
transfer fee in the amount of $4,000 to defray expenses the Franchisor incurs in
connection with the transfer;

      d. The Marketer (and/or its transferring owners) shall have executed a
general release, in form satisfactory to the Franchisor, of any and all claims
against the Franchisor and its affiliates and their respective officers,
directors, employees and agents;

      e. The transferee shall have executed an Area Marketing Agreement in the
form then currently offered by the Franchisor, the term of which will end on the
expiration date of this Agreement, and which shall supersede this Agreement in
all respects. The Marketer acknowledges that the terms of a new Area Marketing
Agreement may differ from the terms of this Agreement;

      f. The Franchisor shall have approved the material terms and conditions of
such transfer, including, without limitation, that the price and terms of
payment are not so burdensome as to affect adversely the transferee's business
as a Marketer of the Franchisor;

      g. If the Marketer (and/or the transferring owners) finances any part of
the sale price of the transferred interest, the Marketer and/or its owners shall
have agreed that all obligations of the transferee under any promissory notes,
agreements or security interests shall be subordinate to the transferee's
obligations to pay fees, and other amounts due to the Franchisor, its affiliates
and designees and otherwise to comply with this Agreement; and

      h. The Marketer (and/or its transferring owners) shall have executed a
noncompetition covenant in favor of the Franchisor and the transferee with terms
the same as those set forth in Section 17.5 below.

15.4. Transfer to an Entity.
      ----------------------

      If the Marketer is in full compliance with this Agreement, the Marketer
may transfer this Agreement to a corporation or other entity in which the
Marketer owns all of the ownership interest, with the Franchisor's prior written
approval, which approval shall not be unreasonably withheld. The transfer fee
described in Section 15.3(c) above will be waived by the Franchisor and all
owners of such entity shall sign a Guaranty and Assumption of the Area
Marketer's Obligations, attached hereto as Exhibit IV.

15.5. Franchisor's Approval of Transfer.
      ----------------------------------

      The Franchisor has 30 days from the date of the written notice to approve
or disapprove in writing, of the Marketer's proposed transfer. Written notice
shall mean and include all documentation necessary to evaluate the transferee.
The Marketer acknowledges that the proposed transferee shall be evaluated for
approval by the Franchisor based on the same criteria as is currently being used
to assess new marketers of the Franchisor and that the proposed transferee shall
be provided, if appropriate, with such disclosures as may be required by state
or federal law.

                                       19

<PAGE>

15.6. Death or Disability of Area Marketer.
      -------------------------------------

      Upon the death or permanent disability of the Marketer (or a Principal
Owner of or the owner of a Controlling Interest in the Marketer), the executor,
administrator, conservator, guardian or other personal representative of such
person shall transfer his or her interest in this Agreement or such interest in
the Marketer to an approved third party. Such disposition of this Agreement or
such interest (including, without limitation, transfer by bequest or
inheritance) shall be completed within a reasonable time, not to exceed six
months from the date of death or permanent disability, and shall be subject to
all the terms and conditions applicable to transfers contained in this Article.
Failure to transfer the interest in this Agreement or such interest in the
Marketer within said period of time shall constitute a breach of this Agreement.
For purposes hereof, the term "permanent disability" shall mean a mental or
physical disability, impairment or condition that prevents the Marketer, a
Principal Owner or an owner of a Controlling Interest in the Marketer from
performing the essential functions of the Marketer.

                            16. TERM AND EXPIRATION

16.1. Term.
      -----

      The term of this Agreement is for a period of 5 years from the date of
this Agreement, unless sooner terminated as provided herein.

16.2. Continuation.
      -------------

      If, for any reason, the Marketer continues to operate the Business beyond
the term of this Agreement or any subsequent renewal period, it shall be deemed
to be on a month-to-month basis under the terms of this Agreement and subject to
termination upon 30 days notice or as required by law. If said holdover period
exceed 90 days, this Agreement is subject to immediate termination unless
applicable law requires a longer period. Upon termination after any holdover
period, the Marketer and those in active concert with the Marketer, including
family members, officers, directors, partners and managing agents, are subject
to the terms of Articles 11 and 12 and Sections 17.3, 17.4 and 17.5 of this
Agreement and all other applicable post-termination obligations contained in
this Agreement.

16.3. Rights Upon Expiration.
      -----------------------

      At the end of the initial term, the Marketer shall have the option to
renew its area marketer rights for an additional term as set forth in the then
current form of Area Marketing Agreement, by acquiring successor area marketer
rights, if the Franchisor authorizes a successor area marketer franchise in
accordance with Section 16.3 below, and if the Marketer:

      a. At least 60 days prior to expiration of the term, executes the form of
Area Marketing Agreement then in use by the Franchisor. The Marketer
acknowledges that such agreement may contain terms which are materially
different from those in this Agreement, including commission percentages and
territories;

      b. Has complied with all provisions of this Agreement during the current
term, including the payment on a timely basis of all fees due hereunder.
"Compliance" shall mean, at a minimum, that the Marketer has not received
written notification from the Franchisor of breach hereunder more than three
times during the term hereof;

                                       20

<PAGE>

      c. Executes a general release, in a form satisfactory to the Franchisor,
of any and all claims against the Franchisor and its affiliates, and their
respective officers, directors, employees, successors, assigns and agents
arising out of or relating to this Agreement; and

      d. Has agreed with the Franchisor on new Sales Goals for the additional
term at least 60 days prior to expiration of the term.

16.4. Exercise of Option for Successor Area Marketer Rights.
      ------------------------------------------------------

      The Marketer may exercise its option for successor area marketer rights by
giving written notice of such exercise to the Franchisor not less than 120 days
nor more 180 days prior to the scheduled expiration of this Agreement. The
Marketer's successor area marketer rights shall become effective by signing the
Area Marketing Agreement then currently being offered by the Franchisor;
however, if the Marketer fails to sign the general release and the Area
Marketing Agreement within 60 days after delivery thereof to the Marketer, the
Marketer shall be deemed to have elected not to acquire a successor area
marketing franchise.

16.5. Conditions of Refusal.
      ----------------------

      The Franchisor shall not be obligated to offer the Marketer successor area
marketer rights upon the expiration of this Agreement if the Marketer fails to
comply with any of the above conditions of renewal. In such event, except for
failure to execute the then current Area Marketing Agreement, the Franchisor
shall give the Marketer notice of expiration not more than 90 days after the
Franchisor receives the Marketer's notice, and such notice shall set forth the
reasons for such refusal to offer successor area marketer rights. Upon the
expiration of this Agreement, the Marketer shall comply with the provisions of
Section 17.3 below.

                                17. TERMINATION

17.1. By the Marketer.
      ----------------

      The Marketer may terminate this Agreement at any time during the term
hereof with 90 days advance written notice to the Franchisor.

17.2. By the Franchisor.
      ------------------

      The Franchisor shall have the right to terminate this Agreement effective
upon delivery of written notice of termination to the Marketer, unless otherwise
noted below (subject to any state laws to the contrary, where state law shall
prevail) if the Marketer (and/or any of its shareholders, members, managers,
Principal Owners, partners or the equivalent):

      a. Fails to satisfactorily complete the training program as provided in
Section 7.1 of this Agreement;

      b. Has made any material misrepresentation or omission in its application
to be a Marketer;

      c. Fails to meet the Sales Goals set forth in Exhibit I;

                                       21

<PAGE>

      d. Fails to comply with any other provision of this Agreement or any
mandatory specification, standard or operating procedure prescribed by the
Franchisor and does not correct such failure within 30 days after written notice
of such failure to comply is delivered to the Marketer;

      e. Surrenders, transfers control of or makes an unauthorized transfer of
this Agreement or an ownership interest in the Marketer;

      f. Is convicted by a trial court of or pleads no contest to a felony, or
to any other crime or offense that is, in the opinion of the Franchisor, likely
to adversely affect the goodwill associated with the Marks, or engages in any
conduct which may adversely affect the reputation of PAK MAIL Centers or the
goodwill associated with the Marks;

      g. Is declared bankrupt or insolvent or voluntarily institutes a
bankruptcy proceeding under the Bankruptcy Code or is adjudicated bankrupt as a
result of an involuntary petition in bankruptcy being filed against it. (This
provision may not be enforceable under federal bankruptcy law, 11 U.S.C. ss.ss.
101 et seq.);

      h. Abandons or ceases to operate the Marketer Business for a period of 15
consecutive days or any shorter period that indicates an intent by the Marketer
to discontinue operation of the Marketer Business unless precluded from doing so
by an event beyond the Marketer's reasonable control, other than for financial
reasons;

      i. Has received three notices of default from the Franchisor within a 12
month period, regardless of whether the defaults were cured by the Marketer;

      j. Makes any unauthorized use of the Marks or unauthorized use or
disclosure of the Confidential Information, or uses, duplicates or discloses any
part of the System Manual;

      k. Has terminated a Franchise Agreement between the Franchisor and the
Marketer, or if the Franchisor has terminated such a Franchise Agreement;

      l. Fails to pay any amounts due the Franchisor or affiliates, including
any amounts due under any promissory note due and owing to the Franchisor,
within 10 days after receiving notice that such amounts are overdue; or

      m. Defaults under any term of any promissory note due and owing to the
Franchisor or any other agreement material to the Marketer Business and such
default is not cured within the time specified in such promissory note or other
agreement.

17.3. Rights and Obligations of the Area Marketer Upon Termination or
      ---------------------------------------------------------------
      Expiration.
      -----------

      Upon termination of this Agreement, whether pursuant to Section 17.1, 17.2
or upon expiration of this Agreement pursuant to Article 16 above, the Marketer
agrees:

      a. To pay the Franchisor within 15 days after the effective date of
termination or expiration of this Agreement, or such later date that the amounts
due to the Franchisor are determined, such fees, amounts owed for purchases by
the Marketer from the Franchisor, its affiliates or designees, interest due on
any of the foregoing and all other amounts owed to the Franchisor, its
affiliates or designees which are then unpaid;

                                       22

<PAGE>

      b. To refrain from, directly or indirectly at any time or in any manner
(except with respect to PAK MAIL Center franchises owned and operated by the
Marketer) identifying itself or any business as a current or former PAK MAIL
Marketer, use any Mark, any colorable imitation thereof or other indicia of a
PAK MAIL Center in any manner or for any purpose or utilize for any purpose any
trade name, trademark or service mark or other commercial symbol that suggests
or indicates a connection or association with the Franchisor or its affiliates;

      c. To immediately deliver to the Franchisor all past and present franchise
sales leads and records and all contracts, acknowledgements of receipt, and
other information and records related to Franchisees of the Franchisor in the
Territory;

      d. To immediately deliver to the Franchisor all advertising materials, the
System Manual, all other manuals, forms, offering circulars, franchise sales
brochures and other materials containing any Mark or otherwise identifying or
relating to the sale or service of PAK MAIL Centers;

      e. To refrain from communicating, in any manner, with Franchisees, except
as expressly authorized by the Franchisor;

      f. To take such action as may be required to cancel all fictitious or
assumed names or equivalent registrations relating to the Marketer's use of any
Mark;

      g. To notify the telephone company and all telephone directory publishers
of the termination or expiration of the Marketer's right to use any telephone
number and any regular, classified or other telephone directory listings
associated with any Mark and to authorize transfer thereof to the Franchisor or
its designee. The Marketer acknowledges that, as between it and the Franchisor,
the Franchisor has the sole rights to and interest in all telephone, telecopy or
facsimile machine numbers and directory listings associated with any Mark. The
Marketer authorizes the Franchisor, and hereby appoints the Franchisor and any
of its officers as the Marketer's attorney-in-fact, to direct the telephone
company and all telephone directory publishers to transfer any telephone,
telecopy or facsimile machine numbers and directory listings relating to the
Marketer's Business to the Franchisor at its direction, should the Marketer fail
or refuse to do so, and the telephone company and all telephone directory
publishers may accept such direction or this Agreement as conclusive evidence of
the Franchisor's exclusive rights in such telephone numbers and directory
listings and the Franchisor's authority to direct their transfer;

      h. If applicable, take such action as may be required to remove from the
internet all sites referring to the Marketer's former Business, PAK MAIL Centers
or any of the Marks and to cancel or assign to the Franchisor, in the
Franchisor's sole discretion, all rights to any domain names for any sites on
the internet that refer to the Marketer's former Business, PAK MAIL Centers or
any of the Marks;

      i. Abide by all restrictive covenants set forth in this Agreement; and

      j. Furnish the Franchisor, within 30 days after the effective date of
termination or expiration, with evidence satisfactory to the Franchisor of the
Marketer's compliance with the foregoing obligations.

                                       23

<PAGE>

17.4. Confidential Information.
      -------------------------

      Marketer agrees that, upon termination or expiration of this Agreement,
the Marketer shall immediately cease to use any Confidential Information of the
Franchisor pursuant to this Agreement in any business or otherwise (except in
connection with the operation of a PAK MAIL Center pursuant to a Franchise
Agreement with the Franchisor) and return to the Franchisor all copies of the
System Manual and any other confidential materials which have been loaned to the
Marketer by the Franchisor.

17.5. Covenant Not to Compete.
      ------------------------

      Upon termination or expiration of this Agreement for any reason, the
Marketer (and its shareholders, officers, directors, members, managers and/or
partners if the Marketer is a corporation, partnership, or limited liability
company) agrees that for a period of two years commencing on the effective date
of termination or expiration, or the date on which the Marketer ceases to
conduct business, whichever is later, the Marketer (and its shareholders,
officers, directors, members, managers, partners and/or equivalents if the
Marketer is an entity) shall not have any direct or indirect interest (through a
member of any immediate family of the Marketer or its affiliates, shareholders,
officers, directors, partners, members, managers, equivalents or otherwise) as a
disclosed or beneficial owner, investor, partner, director, officer, employee,
consultant, representative or agent or in any other capacity in any Competitive
Business located or operating within the Territory. The restrictions of this
Section shall not be applicable to the ownership of shares of a class of
securities listed on a stock exchange or traded on the over-the-counter market
that represent 2% or less of the number of shares of that class of securities
issued and outstanding. The Marketer (and its shareholders, officers, directors,
members, managers, partners and/or equivalents) expressly acknowledges that it
possesses skills and abilities of a general nature and has other opportunities
for exploiting such skills. Consequently, enforcement of the covenants made in
this Section will not deprive it of its personal goodwill or ability to earn a
living.

17.6. No Further Right to Payment.
      ----------------------------

      Upon termination or expiration of this Agreement, the Marketer forfeits
all fees paid to the Franchisor and remains liable to the Franchisor for all
amounts due to the Franchisor on the date of termination or expiration. The
Marketer shall have no further right to receive payment of commissions or
Service Fees from the Franchisor, except for those commissions or Service Fees
which have been fully earned by the Marketer up through the date of such
termination or expiration. For purposes of this Agreement, "fully earned"
commissions shall mean commissions due on franchise sales for which all
Franchise Sales Conditions described in Section 6.1 of this Agreement have been
met or fulfilled by the Marketer. "Fully earned" Service Fees shall mean those
Service Fees which accrue up through the date of termination which are otherwise
owed to the Marketer. The Franchisor shall have the right to immediately assume
control of and manage all franchise sales in the Territory and to receive all
Service Fees from Franchisees in the Territory. Any fully earned commissions or
Service Fees which are due to the Marketer will be paid by the Franchisor in
accordance with the provisions of Article 6 of this Agreement.

17.7. Continuing Obligations.
      -----------------------

      All obligations of the Franchisor and the Marketer which expressly or by
their nature survive the expiration or termination of this Agreement shall
continue in full force and effect subsequent to and notwithstanding its

                                       24

<PAGE>

expiration or termination and until they are satisfied or by their nature
expire.

17.8. State and Federal Law.
      ----------------------

      THE PARTIES ACKNOWLEDGE THAT IN THE EVENT THAT THE TERMS OF THIS AGREEMENT
REGARDING TERMINATION OR EXPIRATION ARE INCONSISTENT WITH APPLICABLE STATE OR
FEDERAL LAW, SUCH LAW SHALL GOVERN THE MARKETER'S RIGHTS REGARDING TERMINATION
OR EXPIRATION OF THIS AGREEMENT.

                        18. RELATIONSHIP OF THE PARTIES

18.1. Relationship of the Parties.
      ----------------------------

      It is understood and agreed by the parties hereto that this Agreement does
not create a fiduciary relationship between them, that the parties are
independent contractors and that nothing in this Agreement is intended to make
either party an agent, subsidiary, joint venturer, partner, employee or servant
of the other for any purpose. The Marketer shall conspicuously identify itself
in all dealings with Franchisees, prospective Franchisees, lessors, contractors,
suppliers, public officials and others as the owner of its own Business under an
Area Marketing Agreement with the Franchisor, and shall place such other notices
of independent ownership on signs, forms, stationery, advertising and other
materials as the Franchisor may require from time to time.

18.2. Payment of Third Party Obligations.
      -----------------------------------

      Neither the Franchisor nor the Marketer shall make any express or implied
agreements, guaranties or representations, or incur any debt, in the name of or
on behalf of the other or represent that their relationship is other than
franchisor and franchisee, and neither the Franchisor nor the Marketer shall be
obligated by or have any liability under any agreements or representations made
by the other that are not expressly authorized hereunder, nor shall the
Franchisor be obligated for any damages to any person or property directly or
indirectly arising out of the operation of the Marketer's Business, whether or
not caused by the Marketer's negligent or willful action or failure to act.

18.3. Independent Contractors.
      ------------------------

      The Marketer may delegate its duties hereunder to independent contractors
provided that the Marketer receives written approval from the Franchisor prior
to any such delegation of duties and complies with all state laws which require
broker registration for such persons. The Franchisor reserves the right to
withdraw the approval of any independent contractor engaged by the Marketer to
fulfill its duties and obligations under this Agreement, at any time.

18.4. Indemnification.
      ----------------

      The Marketer agrees to indemnify and hold the Franchisor and its
subsidiaries, affiliates, stockholders, directors, officers, employees, agents
and assignees harmless against, and to reimburse them for, any loss, liability,
taxes or damages (actual or consequential) and all reasonable costs and expenses
of defending any claim brought against any of them or any action in which any of
them is named as a party (including, without limitation, reasonable
accountants', attorneys' and expert witness fees, costs of investigation and

                                       25

<PAGE>

proof of facts, court costs, other litigation expenses and travel and living
expenses) which any of them may suffer, sustain or incur by reason of, arising
from or in connection with any acts, omissions or activities of the Marketer or
any employee of or independent contractor engaged by the Marketer whether such
acts, omissions or activities are authorized by or are not in accordance with
this Agreement. The Franchisor shall have the right to defend any such claim
against it. This indemnity shall continue in full force and effect, subsequent
to and notwithstanding the expiration or termination of this Agreement.

                          19. MISCELLANEOUS PROVISIONS

19.1. Governing Law/Consent to Venue and Jurisdiction.
      ------------------------------------------------

      Except to the extent governed by the United States Trademark Act of 1946
(Lanham Act, 15 U.S.C. Sections 1051 et seq.) or other federal law, this
Agreement shall be interpreted under the laws of the state of Colorado and any
dispute between the parties shall be governed by and determined in accordance
with the substantive laws of the state of Colorado, which laws shall prevail in
the event of any conflict of law. The Marketer and the Franchisor have
negotiated regarding a forum in which to resolve any disputes which may arise
between them and have agreed to select a forum in order to promote stability in
their relationship. Therefore, if a claim is asserted in any legal proceeding
involving the Marketer, its officers, partners, managers or directors
(collectively, "Marketer Affiliates") and the Franchisor, its officers,
directors or sales employees (collectively, "Franchisor Affiliates") both
parties agree that the exclusive venue for disputes between them shall be in the
state and federal courts of Colorado and each waive any objection either may
have to the personal jurisdiction of or venue in the state and federal courts of
Colorado. The Franchisor, the Franchisor Affiliates, the Marketer and the
Marketer Affiliates each waive their rights to a trial by jury.

19.2. Severability.
      -------------

      If any provision of this Agreement is held invalid by any tribunal in a
final decision from which no appeal is or can be taken, such provision shall be
deemed modified to eliminate the invalid element and, as so modified, such
provision shall be deemed a part of this Agreement as though originally
included. The remaining provisions of this Agreement shall not be affected by
such modification.

19.3. Modification.
      -------------

      The Franchisor and/or the Marketer may modify this Agreement only upon
execution of a written agreement between the two parties. The Marketer
acknowledges that the Franchisor may modify its standards and specifications and
operating and marketing techniques set forth in the System Manual unilaterally
under any conditions and to the extent that the Franchisor, in its sole
discretion, deems necessary to protect, promote, or improve the Marks and the
quality of the Licensed Methods, but under no circumstances will such
modifications be made arbitrarily without such determination.

19.4. Attorneys' Fees.
      ----------------

      In the event of any default on the part of either party to this Agreement,
in addition to all other remedies, the party in default will pay the aggrieved
party all amounts due and all damages, costs and expenses, including reasonable
attorneys' fees, incurred by the aggrieved party in any legal action or other

                                       26

<PAGE>

proceeding as a result of such default, plus interest at the highest rate
allowable by law, accruing from the date of such default.

19.5. Injunctive Relief.
      ------------------

      Nothing herein shall prevent the Franchisor or the Marketer from seeking
injunctive relief to prevent irreparable harm, in addition to all other
remedies. If the Franchisor seeks an injunction, the Franchisor will not be
required to post a bond in excess of $500.

19.6. Payment of Taxes.
      -----------------

      The Marketer shall reimburse the Franchisor, and its affiliates and
designees, promptly and when due, the amount of all sales taxes, use taxes,
personal property taxes and similar taxes imposed upon, required to be collected
or paid by the Franchisor, or its affiliates or designees, on account of
services or goods furnished by the Franchisor, its affiliates or designees, to
the Marketer through sale, lease or otherwise, or on account of any payments
made by the Marketer to the Franchisor required under the terms of this
Agreement.

19.7. No Waiver.
      ----------

      No waiver of any condition or covenant contained in this Agreement or
failure to exercise a right or remedy by the Marketer or the Franchisor shall be
considered to imply or constitute a further waiver by the Franchisor or the
Marketer of the same or any other condition, covenant, right, or remedy.

19.8. No Right to Set Off.
      --------------------

      The Marketer shall not be allowed to set off amounts owed to the
Franchisor for fees or other amounts due hereunder, against any monies owed to
the Marketer, nor will the Marketer in any event withhold any amounts due to any
alleged nonperformance by the Franchisor hereunder, which right of set off is
hereby expressly waived by the Marketer.

19.9. Effective Date.
      ---------------

      Regardless of the date first written above, this Agreement shall not be
effective until accepted by the Franchisor as evidenced by the dating and
signing of this Agreement by an officer of the Franchisor.

19.10. Review of Agreement.
       --------------------

       The Marketer acknowledges that it had a copy of the Franchisor's Uniform
Franchise Offering Circular in its possession for a period of time not less than
10 full business days, and this Agreement in its possession for a period of time
not less than 5 full business days, during which time the Marketer has had the
opportunity to submit the same for review and advice by a professional of the
Marketer's choosing prior to freely executing this Agreement.

19.11. Entire Agreement.
       -----------------

       This Agreement, including all Exhibits and addenda, contains the entire
agreement between the parties and supersedes any and all prior agreements
concerning the subject matter hereof. The Marketer agrees and understands that
the Franchisor shall not be liable or obligated for any oral representations or

                                       27

<PAGE>

commitments made prior to the execution hereof or for claims of negligent or
fraudulent misrepresentation and that no modifications of this Agreement shall
be effective except those in writing and signed by both parties. The Franchisor
does not authorize and will not be bound by any representation of any nature
other than those expressed in this Agreement. The Marketer further acknowledges
and agrees that no representations have been made to it by the Franchisor
regarding projected sales volumes, market potential, revenues, profits of the
Marketer's Business, or operational assistance other than as stated in this
Agreement or in any disclosure document provided by the Franchisor or its
representatives.

19.12. Notices.
       --------

       All notices required to be given under this Agreement shall be given in
writing, by certified mail, return receipt requested, or by an overnight
delivery service providing documentation of receipt, to the addresses set forth
in the first paragraph of this Agreement, or, with respect to notices to the
Marketer, to the address of the Marketer Business, or at such other addresses as
the Franchisor or the Marketer may designate from time to time, and shall be
effectively given when deposited in the United States mails, postage prepaid, or
when received via overnight delivery, as may be applicable.

19.13. Acknowledgment.
       ---------------

       BEFORE SIGNING THIS AGREEMENT, THE MARKETER SHOULD READ IT CAREFULLY WITH
THE ASSISTANCE OF LEGAL COUNSEL. THE MARKETER ACKNOWLEDGES THAT:

       (A) THE SUCCESS OF THE BUSINESS VENTURE CONTEMPLATED HEREIN INVOLVES
SUBSTANTIAL RISKS AND DEPENDS UPON THE MARKETER'S ABILITY AS AN INDEPENDENT
BUSINESS PERSON AND ITS ACTIVE PARTICIPATION IN THE DAILY AFFAIRS OF THE
BUSINESS, AND

       (B) NO ASSURANCE OR WARRANTY, EXPRESS OR IMPLIED, HAS BEEN GIVEN AS TO
THE POTENTIAL SUCCESS OF SUCH BUSINESS VENTURE OR THE EARNINGS LIKELY TO BE
ACHIEVED, AND

       (C) NO STATEMENT, REPRESENTATION OR OTHER ACT, EVENT OR COMMUNICATION,
EXCEPT AS SET FORTH IN THIS DOCUMENT, AND IN ANY OFFERING CIRCULAR SUPPLIED TO
THE MARKETER IS BINDING ON THE FRANCHISOR IN CONNECTION WITH THE SUBJECT MATTER
OF THIS AGREEMENT.

                                       28

<PAGE>

     IN WITNESS WHEREOF, the parties hereto have signed and delivered this
Agreement in counterparts on the last date written below.

PAK MAIL CENTERS OF AMERICA, INC.,          AREA MARKETER
a Colorado corporation
                                            -----------------------------------
                                            (Print Name)

By:
   -------------------------------          -----------------------------------
Title:
      ----------------------------          Individually
Name:                                       Title:
     -----------------------------                -----------------------------
                                            Address:
                                                    ---------------------------
                                            City:
                                                 ------------------------------
                                            State:______________ Zip:
                                                                     ----------

                                            OR:

                                            (if a corporation or partnership)

                                            -----------------------------------
                                            Company Name

                                            By:
                                               --------------------------------
                                            Name:
                                                 ------------------------------
                                            Title:
                                                  -----------------------------
                                            Address:
                                                    ---------------------------
                                            City:
                                                 ------------------------------
                                            State:               Zip:
                                                  --------------     ----------

(2/28/01)

                                       29

<PAGE>

                                    EXHIBIT I
                                    ---------

                                      RIDER
                           TO AREA MARKETING AGREEMENT
                    BETWEEN PAK MAIL CENTERS OF AMERICA, INC.
                                       AND

                 -----------------------------------------------
                         DATED _______________, 20 ____

     1. Territory. The Territory referred to in Section 2.1 of the Agreement
shall be the following geographic area:
_______________________________________________________________________________
_______________________________________________________________________________.

     2. Marketing Fee. The Marketing Fee payable to the Franchisor by the
Marketer under Section 5.1 of the Agreement shall be an amount equal to the
projected number of Centers within the Territory times $3,000 and calculated as
follows:

A.   Projected Number of Centers within Territory =   __________
B.   $3,000                                           $    3,000
                                                      ==========

         MARKETING FEE (AxB =)                                       _________
                                                                     =========

Unless otherwise agreed, the Marketing Fee is payable in cash, certified funds
or by wire transfer.

     3. Advertising Expenditure. During the term of the Agreement, Marketer
shall be required during each calendar quarter to spend a minimum of $_________
("Advertising Expenditure") to advertise and promote the offer and sale of
franchises for PAK MAIL Centers in the Territory, in accordance with Section
13.9 of the Agreement, based on the following calculation:

A.  2000 Bureau of Census Population Estimate =       _________
B.  Adjustment to Population Estimate =               _________
C.  Current Population Within Territory (A+B =)       _________
D.  Price Per Person = $.001                          _________
                                                      =========

ADVERTISING EXPENDITURE (D x C =)                                    _________
                                                                     =========

     The Franchisor and the Marketer agree that the Advertising Expenditure will
not be subject to change for any reason, including subsequent revisions of the
Bureau of Census population estimates.

     4. Sales Goals. The Marketer shall meet the following cumulative Sales
Goals by the last day of each twelve-month period ("Sales Year") during the term
of the Agreement:

<PAGE>

                                  Cumulative Minimum
                                Number of New Pak Mail        Last Day of Sales
      Sales Year             Centers Sold in the Territory           Year
      First
                             -----------------------------      ------------,
      Second
                             -----------------------------      ------------,
      Third
                             -----------------------------      ------------,
      Fourth
                             -----------------------------      ------------,
      Fifth
                             -----------------------------      ------------,
      TOTAL SALES GOALS
                             =============================

The first Sales Year commences on the date of the Agreement and expires on the
date shown above. Each subsequent Sales Year commences on the date succeeding
the last day of the preceding Sales Year and expires on the respective date
shown above. The sales made during the term of the Agreement are cumulative.
Therefore, if the Marketer meets its total Sales Goals prior to the end of the
fifth Sales Year, the Marketer's Sales Goals will be satisfied.

PAK MAIL Centers located in the Territory and owned by the Franchisor do not
count toward fulfillment of the Marketer's cumulative Sales Goals.

PAK MAIL CENTERS OF AMERICA, INC.,          AREA MARKETER
a Colorado corporation
                                            -----------------------------------
                                            (Print Name)

By:
   -------------------------------          -----------------------------------
Title:
      ----------------------------          Individually
Name:                                       Title:
     -----------------------------                -----------------------------
                                            Address:
                                                    ---------------------------
                                            City:
                                                 ------------------------------
                                            State:______________ Zip:
                                                                     ----------

                                            OR:

                                            (if a corporation or partnership)

                                            -----------------------------------
                                            Company Name

                                            By:
                                               --------------------------------
                                            Name:
                                                 ------------------------------
                                            Title:
                                                  -----------------------------
                                            Address:
                                                    ---------------------------
                                            City:
                                                 ------------------------------
                                            State:               Zip:
                                                  --------------     ----------

                                       2

<PAGE>

                                       3

<PAGE>

                                   EXHIBIT II
                                   ----------

                       CURRENT FORM OF FRANCHISE AGREEMENT

<PAGE>

                                   EXHIBIT III
                                   -----------

                CURRENT FORM OF AMENDMENT TO FRANCHISE AGREEMENT
                           (A.M. P.M. MOVERS PROGRAM)

<PAGE>

                                   EXHIBIT IV
                                   ----------

                           GUARANTY AND ASSUMPTION OF
                           AREA MARKETER'S OBLIGATIONS

     In consideration of, and as an inducement to, the execution of the above
Area Marketing Agreement (the "Agreement") by PAK MAIL CENTERS OF AMERICA, INC.
("Franchisor"), each of the undersigned ("Guarantors") personally and
unconditionally (1) guarantees to the Franchisor and its affiliates and their
successors and assigns, for the term of the Agreement and thereafter as provided
in the Agreement, that the Area Marketer defined in the Agreement (the
"Marketer") shall punctually pay and perform each and every undertaking,
agreement and covenant set forth in the Agreement and (2) agrees personally to
be bound by, and personally liable for the breach of, each and every provision
in the Agreement and all obligations related thereto.

     1. Waiver. Each of the undersigned waives:

          a. acceptance and notice of acceptance by the Franchisor and its
     affiliates of the foregoing undertakings;

          b. notice of demand for payment of any indebtedness or nonperformance
     of any obligations hereby guaranteed;

          c. protest and notice of default to any party with respect to the
     indebtedness or nonperformance of any obligations hereby guaranteed;

          d. any right he or she may have to require that an action be brought
     against the Marketer or any other person as a condition of liability; and

          e. any and all other notices and legal or equitable defenses to which
     he or she may be entitled.

     2. Consents. Each of the undersigned consents and agrees that:

          a. his or her direct and immediate liability under this guaranty shall
     be joint and several;

          b. he or she shall render any payment or performance required under
     the Agreement upon demand if the Marketer fails or refuses punctually to do
     so;

          c. such liability shall not be contingent or conditioned upon pursuit
     by the Franchisor or its affiliates of any remedies against the Marketer or
     any other person;

          d. such liability shall not be diminished, relieved or otherwise
     affected by any extension of time, credit or other indulgence which the
     Franchisor or its affiliates may from time to time grant to the Marketer or
     to any other person, including, without limitation, the acceptance of any
     partial payment or performance or the compromise or release of any claims,
     none of which shall in any way modify or amend this guaranty, which shall
     be continuing and irrevocable during the term of the Agreement; and

<PAGE>

          e. he or she shall be bound by the restrictive covenants and
     confidentiality provisions contained in Articles 11 and 12 and Sections
     17.4 and 17.5 of the Agreement, and the indemnification provisions
     contained in Section 18.4 of the Agreement; and

          f. the governing law, consent to jurisdiction and related provisions
     contained in Article 19 and the costs and attorneys fees provision
     contained in Section 19.4 of the Agreement shall govern this Guaranty and
     such provisions are incorporated into this Guaranty by this reference.

     IN WITNESS WHEREOF, each of the undersigned has affixed his or her
signature, effective as of the ____ day of ____________________, 20___.

PERCENTAGE OF OWNERSHIP                     GUARANTOR(S)
INTEREST IN AREA MARKETER

----------------------------------          -----------------------------------
                                            (Print Name)

                                            -----------------------------------
                                            Signature

                                            -----------------------------------
                                            -----------------------------------
                                            -----------------------------------
                                            Address

                                            -----------------------------------
                                            Telephone Number

----------------------------------          -----------------------------------
                                            (Print Name)

                                            -----------------------------------
                                            Signature

                                            -----------------------------------
                                            -----------------------------------
                                            -----------------------------------
                                            Address

                                            -----------------------------------
                                            Telephone Number

                                       2

<PAGE>

----------------------------------          -----------------------------------
                                            (Print Name)

                                            -----------------------------------
                                            Signature

                                            -----------------------------------
                                            -----------------------------------
                                            -----------------------------------
                                            Address

                                            -----------------------------------
                                            Telephone Number

<PAGE>

                                    EXHIBIT V
                                    ---------

                             STATEMENT OF OWNERSHIP

Area Marketer:_________________________________________________________________
_______________________________________________________________________________

Trade name (if different from above):__________________________________________
_______________________________________________________________________________

                                Form of Ownership
                                   (Check One)

_____Individual _____Partnership _____Corporation _____Limited Liability Company

     If a Partnership, provide name and address of each partner showing
percentage owned, whether active in management, and indicate the state in which
the partnership was formed.

     If a Corporation, give the state and date of incorporation, the names and
addresses of each officer and director, and list the names and addresses of
every shareholder showing what percentage of stock is owned by each.

     If a Limited Liability Company, give the state and date of formation, the
names and addresses of every manager, the names and addresses of every member
and the percentage of membership interest held by each member.

_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________

     Marketer acknowledges that this Statement of Ownership applies to the PAK
MAIL Marketer Business authorized under the Area Marketing Agreement. Use
additional sheets if necessary. Any and all changes to the above information
must be reported to the Franchisor in writing.

__________________________________          ___________________________________
Date                                        NameExhibit (10)(f)

Pak Ship & Sell (PSS) Application

Reorganization Scope Document

           (See Proposal for Executive Summary and Proposed Services)

GOALS

     o    Design application for long term scalability and growth

     o    Use common design  methodology  to facilitate  easier changes and code
          reusability

     o    Build better security from both corporate and store access

     o    Create a more flexible,  user-customizable  interface so that the user
          has the  ability  to  design  his  own  screen  for  both  shipping  &
          point-of-sale

     o    Enhance  Stor-Pak  Features and  Functionality so that it is used more
          frequently and more accurate

     o    Provide ability to web-enable any components as needed

     o    Design  should  accommodate  multiple-store  scenario and central data
          storage

     o    Start  framework for  Corporate  Data  Warehouse  and future  Intranet
          Infrastructure

     o    Minimize or Eliminate the need for 3rd Party software and integration

     o    Create  real-time  upload  interfaces to major carriers to accommodate
          automated manifesting and package tracking

     o    Reduce support needs by creating more intuitive interface and software
          integration

     o    Standardize on latest  technology  desktop  operating  systems such as
          Windows 2000, while still supporting existing Win95 & Win98 desktops o
          Create  product that can be positively  marketed  along with franchise
          opportunities and possibly offer additional fee services

                                                                   Presented by:

                                                        Raymond James Consulting

                                                                   February 2000

APPLICATION SCOPE OF WORK

PakMail's (P)ak (S)hip & (S)ell (called PSS) Software has some core
functionality that should be retained and enhanced for a newly redesigned
version. The current system will be analyzed and documented from a
user/functional point of view. This documentation will be reviewed with key
PakMail personnel and a determination of what features and functionality to
retain will be determined. Technically, none of the current structure will be
retained. A redesign of both database and application structure is required in
order to meet scalability and growth requirements. These designs will be
discussed in detail later.

PSS also utilizes 3rd party and external software applications that should be
incorporated and/or maintained for the core application. These include:

<PAGE>

         - Accounts Receivable                       - Rate Updates
         - ARS Bin (ARSASD)                          - Rate Print/Calc
         - Custom Labels                             - PSS Online
         - Commissioning                             - Various Import Utilities
         - ZZUpdate                                  - UPS OnLine

These are currently either launched from PSS or called from external
applications, which are started independently from PSS. Need will be determined
and `best design' practices used to determine what to incorporate and what to
leave `as is'. If left `as is', then a redesign to conform to the new structure
may be necessary in order to meet certain technical requirements.

For accounting purposes, analysis should be done to determine if building an
export/interface to existing packages would be worthwhile versus building
individual modules such as A/R. If deemed worthwhile, then an export/interface
will be built in the place of an A/R module.

In addition, there will be a web-enabled process to upload shipping information
to a Federal Express (Fed-Ex) regional server. Specifics should be obtained from
Fed-Ex directly. The connection should accommodate both dial-up and real-time
circuitry through any chosen Internet Service Provider (ISP) for web access.
There may also be a similar module developed by United Parcel Service (UPS) in
the future, so the design should accommodate easy incorporation for additional
module(s).

ASSUMPTIONS

In order to carry out the proposed project plan, several critical assumptions
have been made. If any of these assumptions are incorrect or inaccurately
estimated, then the project plan and budget could be negatively impacted.

     o    PakMail Key Personnel, both at Corporate and Franchise Operations are
          readily available or can be made available with short notice.
     o    PakMail Programming Resource(s) can be freed up and available for at
          least 80% of their time devoted to the project to work at RJC offices.
     o    PakMail can and will provide necessary hardware peripherals that are
          utilized in franchise operations for the duration of the project.
     o    RJC will provide development facilities, equipment and project staff
          for the duration of the project.

DESIGN REQUIREMENTS

Database

The current database design and platform is highly inadequate to accommodate
growth and reporting needs. The database platform will be migrated from the
existing Access '97 databases to utilize MSDE (Microsoft Data Engine). The MSDE
engine is easily portable between different desktops and/or servers and offers
the power needed to facilitate growth. It also allows remote access and
elaborate security schemes to allow only those authorized users to `see' the
data. Currently, user base tops out at approx. 20-30 users, which far exceeds
the normal concurrent PakMail user base.

The franchise (client) database will be redesigned to allow more flexibility and
normalization of data. An index and keying strategy will provide performance and
relational structures to allow for adequate input and reporting of data. The
result of this will be faster, smoother performance from the application side
(GUI) as well as ease of reporting on the back end. In the current database
design, there are many reporting challenges that make it difficult to report
information in a usable format with any performance. Decisions will be made as
to the number of databases to utilize as well as the usable structure of each,
in accordance with application requirements.

A completely new design of a `Corporate Database' will also be done. The purpose
of this database is to reside at the Corporate Offices of PakMail and to retain
information from all franchises concurrently. This makes an assumption that

<PAGE>

PakMail Corporate will build and install an NT server with SQL Server 7.0 for
this purpose. Actual collection of this information and any reporting of same
will be beyond the scope of this phase. Should a second phase follow this
initial project, Corporate-side application items including a company Intranet,
data-mining techniques and administration modules could be addressed at that
time.

Application Infrastructure

The PSS Application itself will undergo massive changes, both on the GUI
(interface) side as well as the rules and validation side (behind the scenes).
The new design will follow a 3-tiered approach, which will create components
used for various processes and input/output (I/O).

A 3 TIER DESIGN IS AS FOLLOWS:

Tier 1 - also known as the GUI (Graphical User Interface)

     The first tier is composed of the screen panels, forms and dialogs that a
user sees and interacts with, in order to provide input and obtain output from
an application. Very little processing other than what is needed to provide
`display' back to the user is done in this layer.

Tier 2 - also known as the Client Layer

     The second or `middle' tier is composed of classes of objects that
determine business rules that govern I/O as well as some data validations as
related to database data, and database object access. Database access is done by
calling server component(s) to access and read the data and then pass this data
as objects back to the front-end (GUI) as required. Other functions are
performed in this layer such as formatting screen output, calculations and other
processes as needed by the GUI. Under this object model, the `server
component(s)' generally perform all database access, security checks and
database-specific processing that is passed back to its caller. The caller is
usuAlly an object within the Client Layer, which requests information from the
server objects. The Server Component(s) access and read the database, and then
return the requested data object(s) back to the Client Layer to be further
processed and passed to the GUI for display. The `Server Component' itself can
be comprised of 1 module or many modules, which perform database I/O. This model
keeps all objects that perform validations and database access separate from the
front-end, thus creating what is called a `thin client'.

Tier 3 - also known as the Database Layer

     The third tier is the actual database and database engine itself. In this
model, it is its own tier due to the fact that by implementing triggers and/or
stored procedures, the database can do a great deal of work on its own.
Performance requirements and optimizations will dictate whether triggers and
stored procedures will be utilized for this application. There may some
processes that would be better suited to be done on the database level rather
than from other layers, however the trade-off is that these items are generally
more difficult to implement and maintain.

This model also accommodates ease of transition into a 4-tier model should
PakMail decide to implement it at a later time. In a 4-tier model, the Client
Layer is broken up into 2 layers, consisting of Client and Server Tiers. The
Server Objects should easily be identified and moved to their own layer allowing
transaction control processes to govern them such as Microsoft Transaction
Server (MTS). In a 4-tier model, the components can all be distributed on
different machines, thus creating an enterprise-wide data distribution network.
This model is generally used in large networks with remote access and the need
to `share' resources with other groups and applications. It may be some time
before PakMail is in a position to do this, but the infrastructure will support
making the transition an easy and painless one.

How does the 3-tier Model work for PSS?

Let's take a detailed look at the 3-tier architecture and plug in the PSS
components as they exist today.

<PAGE>

Tier 1 - GUI
------------
     The GUI of PSS will change dramatically in order to create a more
intuitive, robust application that users will enjoy using. The current GUI
requires extensive training and computer literacy to be able to operate
efficiently. A new GUI will incorporate either a 100% browser-based interface
that can be operated very similar to any internet application, OR will consist
of a windows standard application `look-and-feel' so that users can move around
instinctively, as most are already somewhat familiar with Microsoft-based
applications. The use of standard controls and drop-down menus will facilitate
ease-of-use and procedure flow. The actual interface design will be determined
in the `Discovery' phase of the project after various PakMail contacts have been
interviewed including both corporate employees and franchise personnel.

Tier 2 - Client
---------------
     The client layer will consist of objects for carriers, rates, services,
lists, validations of input, and point-of-sale rules. Business Rule enforcement
such as types of transactions, package weights and dimensions, zip code/zone
validation, and printing as well as many other business-specific operations will
be done in this layer as called from the GUI. Different inputs determine what
actions occur in the client layer and the client layer determines when to go to
the database and what to put into or bring back from the database. In PSS, as
transactions occur from the GUI, those transactions will utilize objects in the
client layer to complete processing.

Tier 3 - Database
-----------------
     The database is the object that holds or retains all the actual data
elements needed to continue the business. The data is placed in objects called
tables, which have a specific structure to accommodate various accesses and
joins to other data. Some of these tables will contain codes, descriptions,
customer, account, company, and transaction data that when joined together
create a dataset that can be called information. Data is simply data until it is
formatted into something useful that someone can read and interpret. The purpose
of the database is to store this useless data in a specified format and the
purpose of the application is to format it so that it becomes information. In
required cases, the database also has the ability to cascade changes to other
tables and update or arrange data in ways to make it more accessible. It may
also make changes to itself in order to enforce integrity of the data it
contains. In other words, data from one table may be a subset of data in
another, and in instances where that data is changed or deleted, the database
may want to affect both tables in order for the data to achieve desired results.
This is commonly done with triggers and stored procedures, which can interact on
a database and not affect any other layer. These types of processes are
generally implemented one time and require little, if any maintenance.

FUTURE CONSIDERATIONS

This project will reengineer PakMail's PSS Application to place it in the
forefront of today's technology. The architecture will be easily maintained and
the interface should be easier to navigate and learn, thus reducing training
time required to operate it.

With this application infrastructure in place, the next logical steps to
implement would be to establish a Corporate Database Server (Warehouse) and a
Corporate Intranet to act as an information conduit to these resources. This
would give PakMail Corporate the ability to collect information from all
franchise operations on an automated basis (Royalties, Sales & Marketing info)
and be able to apply either packaged or customized mining tools to analyze the
data. Interfaces can be developed to `feed' this data to other systems and/or
applications easily. Because the database server will be based on Microsoft's
SQL Server, most 3rd party tools can be utilized to report on the data in both
text and graphical context. Utilizing these 3rd party tools can reduce costs
involved with custom development and maintenance; provided satisfactory tools
can be found in the open market.

With the advent of a real-time Corporate Intranet, PakMail Corporate would be
able to share information with franchises on a much more efficient basis and
even provide additional services that could be an added revenue stream. Web
pages could share and display information from the centralized database as
PakMail warrants. Email services could be brought in-house, as well as home

<PAGE>

pages for public consumption. An Internet/Intranet site management scheme can be
initialized to allow PakMail to control both sides of the network; both public
and private. A public site can be used similarly to the T3 implementation of a
home page and informational pages, as well as any additional items that PakMail
deems necessary which PakMail's own staff can create and administer on a more
usable time frame with no reliance on a 3rd Party.

The execution of the building of this infrastructure places PakMail's destiny in
their own hands and of course, RJC can assist with any future implementations
and utilization in all areas of technology. Once the infrastructure is built,
and PakMail's staff is trained to continue with it, PakMail should have no more
dependencies on 3rd Parties for years to come.

PROJECT PLAN AND DATE RANGE

March 6 - Project Commences

Tasks:

Documentation
     Mar 6 - 24          Analyze and document existing applications from a
                         user-perspective. Using document and key PakMail
                         personnel, determine what features and functionality
                         should be retained in new design. Also determine if
                         some functionality should change in some way or be
                         enhanced to meet needs.

Discovery Phase
     Mar 6 - Mar 24      Interview key corporate employees, franchisees and
                         store employees. Spend time in actual stores to observe
                         operations and business flow. Corporate personnel
                         should choose franchisees and stores. Determine what
                         GUI to use and development platform considering any
                         corporate hardware/software needs including 3rd party
                         controls, etc. Acquire hardware knowledge to be used in
                         stores ie; desktops, printers, scanners, fax, scales,
                         etc. and retrieve a sample of each for development and
                         testing. Final output should be detailed Functional
                         Specification requiring corporate signoff before
                         development begins.

                         Start client Database redesign using the existing
                         databases as a foundation for needed data elements.
                         Structure may change after Discovery is complete, but
                         should be able to start a foundation to build on.

Design Phase
   Mar 20 - Apr 14       Set up final development environment and project space.
                         Lay out and create final client database design and
                         identify Component objects. Determine and design
                         external and 3rd party app usage including
                         communications, web upload and printing/faxing. Design
                         GUI `look-and-feel' to carry on throughout development
                         process. Development PROTOTYPE and demo to key
                         corporate personnel for final acceptance of GUI. This
                         could be one screen form with minimal interaction with
                         controls. Design Corporate Database (not critical at
                         this point).

Development Phase
   Apr 17 - Jun 23       Develop and unit test actual components from physical
                         designs. Adhere to standards for COM model and Visual
                         Basic or Visual Interdev environments. Provide interim
                         `releases' as possible for internal testing. Analyze
                         and create a conversion program to move existing data
                         into the new environment.

                         Create test specifications and scripts for Quality
                         Assurance (QA), QA product and prepare for
                         stabilization. Create User and Technical documentation
                         for product as to be used by PakMail Corporate and
                         clients. Output should be a documented ALPHA release.

<PAGE>

Stabilization Phase
    Jun 26 - Jul 14      Finalize and stabilize product through extensive test
                         scripting and load testing in a `normal' store hardware
                         scenario. Create installation routines and test.
                         Prepare for initial `pilot' to corporate and store
                         (BETA). Implement corporate testing installation if
                         stability warrants. Include corporate and other key
                         personnel for testing. Verify hardware needs and
                         prepare `pilot' plan. Perform site prep for BETA.

Beta Implementation
    Jul 17 - Jul 28      Client Store BETA implementation. Corporate should
                         choose store and provide training and/or preparation
                         for personnel. Run software for 2 weeks and get
                         constant feedback. Correct and turn around problems
                         quickly. Transfer product and development knowledge to
                         corporate personnel for short-term turnover and
                         long-term maintenance. Prepare logistics for
                         implementation and rollout plan. Final Release and
                         Rollout Jul 31 Begin rollout.

PERSONNEL REQUIREMENTS

Mar 6 - Mar 24      Business Analyst and/or Technical Writer for initial
                    analysis and documentation of existing system.

Mar 6 - Mar 17      Business Analyst and/or Developer/Analyst for Requirements
                    Analysis Database Architect for initial client database
                    overhaul Data Modeler to identify data paths and
                    relationships

Mar 20 - Apr 14     GUI Designer for interface design look-and-feel COM
                    Architect for component identification, reusables and Object
                    Design Database Architect for Corporate Database design

Apr 17 - Jun 23     VB or HTML/ASP Developers (2) for actual coding and unit
                    testing Crystal Reports programmer for reporting, if utilize
                    Crystal Testing/QA Architect and Coordinator (May 22)
                    Technical Writer (Jun 5)

Jun 26 - Jul 14     Installshield or PC Install Programmer for installation
                    routines Developer and/or Analyst for corporate site prep
                    and implementation

Jul 17 - Jul 28     Developer(s) and/or Analyst for BETA implementation,
                    bug-fixes and wrap up

Jul 31 - Sep 1      Developer(s) for warranty period

A GRAPHIC WAS REMOVED WHICH ILLUSTRATED THE ABOVE TIME LINE.

<PAGE>

Risk Factors in adopting Accelerated Timeline

1) Design time is reduced, which would mean that some existing designs would
have to be carried over in order to save time. Some of these designs will cause
the overall product to be less robust and harder to integrate.

2) Design and Development phases overlap causing some development to have to be
redone to accommodate new designs. This can often lead to poor quality,
increased time and frustrated team members.

3) The QA process and the ALPHA release overlap, which means that quality will
be compromised for the ALPHA release and changes will be harder to implement due
to different teams performing testing. In other words, this creates a `dual
update' scenario for developers which is hard to manage and even harder to
consolidate changes.

4) The Documentation overlaps with ALPHA Release, which actually makes the
documenting process more difficult, as the software changes during the QA and
ALPHA processes.

5) The BETA Release is done earlier, possibly before the release is actually
'ready' to BETA; compromising quality and 'first impression'.

6) NO Contingency time is built into the entire process.

Although the Accelerated Timeline offers some significant timesavings on the
surface, in reality, the risk can create an even longer timeline due to change
control and quality issues. It may save time in one phase, but then increase
(possibly double) in another phase due to unforeseen problems or obstacles,
which always exist.

It has been our experience that 100% of projects require some contingency due to
personnel issues, technical issues or a combination of the two, and we do not
recommend using this approach. It is included only as a risk analysis
demonstrating the dangers involved in `cutting corners'.

<PAGE>

PROJECT FEES

RJC is proposing to assume much of the risk of this engagement by fixing the
price of each of the major phases: Discovery/Design, Construction and
Stabilization. The advantages to PakMail of this approach is that budget
constraints are met, and that RJC, as the solution provider, is committed to
specific deliverables, not to working hours for an agreed-upon rate.

The "fixed-by-phase" pricing approach allows both RJC and PakMail to limit the
risk of the unknowns that exist early in the project, while also controlling the
cost of contingency time. The process is as follows:

     1.   An estimate is given below for the project as a whole, for budgeting
          and planning purposes,
     2.   A fixed price for the Discovery/Design phase is also below in two
          phases: Discovery/Conceptual Design (through completion of functional
          specification) and Technical Design (through completion of technical
          specification and prototype)
     3.   A fixed fee for the Construction phase will be presented before the
          end of the Design phase.
     4.   A fixed fee for the Stabilization phase will be presented before the
          end of the Construction phase.

The overall estimate for the project as defined in this document is between
$185,000 and $194,000. For the first phase (Discovery/ Conceptual Design), the
fixed fee is $29,800. For the second phase (Technical Design), the fixed fee is
$31,000.

Service Delivery Credits

Based on our discussions regarding earlier delivery issues, RJC will credit a
total of $7,500 to PakMail over the estimated project lifecycle, prorated
approximately by 2-week billing period. The total credit will bring the net fees
for the entire project to between $177,500 and $186,500. This amounts to
approximately $682 per invoice over 11 billing periods.

Invoicing

Invoicing for fixed-fee projects is generally done bi-weekly or monthly in
segments that reflect the "burn rate", or usage of resources. Upon approval of
this scope document, RJC and PakMail will agree on an invoicing schedule for the
Discovery/Design phase. The table below reflect a billing schedule based on a
start date of 3/6/2000 and using a conservative total project cost of $185,600
(net of credits applied as described in the previous section):
<TABLE>
<CAPTION>

                 Start                                                                                           End
Invoice Period  3/3/00
<S>                <C>  <C>      <C>     <C>      <C>     <C>       <C>       <C>      <C>       <C>       <C>      <C>
Ending               0  3/17/00  3/31/00 4/14/00  4/28/00 5/12/00   5/26/00   6/9/00   6/23/00    7/7/00   7/21/00  7/31/00
Net Invoice
Amount               0  $19,400  $19,400 $20,333  $20,333 $20,334   $20,333   $20,333  $20,334    $9,500    $9,500   $5,800
Cumulative           0  $19,400  $38,800 $59,133  $79,466 $99,800  $120,133  $140,466 $160,800  $170,300  $179,800 $185,600
</TABLE>

<PAGE>

Note that after the period ending 4/14/2000, amounts shown above are estimates
only. The fixed fee for the next phase will cover the period roughly after
4/14/2000 until the end of Construction, which is planned to be completed
6/23/2000.

A graphic was removed which illustrates these numbers:

<PAGE>

SCOPE DOCUMENT SIGN OFF

The Vision/Scope Document for PakMail / PSS Redesign is accepted by PakMail
Product and Program Managers. The PSS Team is authorized to baseline the
Vision/Scope Document and proceed with the Planning activities and draft the
necessary Functional Specifications and Design Documents.

----------------------------------------               -------------------------
David Foley, SDD                                                 Date
Solution Development Director

----------------------------------------               -------------------------
Alan Bowman, BSD                                                 Date
Business Solutions Director

----------------------------------------               -------------------------
Vince A. Holt, Sr. Consultant                                    Date
Program Manager - Denver

----------------------------------------               -------------------------
John Kelly                                                       Date
Product Manager - CEO, PakMail

----------------------------------------               -------------------------
Evan Lasky                                                       Date
Program Sponsor - COO, PakMail

----------------------------------------               -------------------------
Debra Carlson                                                    Date
Project Contact - PakMail IT Manager

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00020-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00020-of-00352.parquet"}]]