Document:

Management Agreement, dated as of November 15, 2006

 Exhibit 10.14 
 MANAGEMENT AGREEMENT 
 THIS IS A MANAGEMENT AGREEMENT, dated as of November 15, 2006 (the
“Agreement”), between One Equity Partners II, L.P., a Cayman Islands limited partnership (“OEP” or the “Service Provider”), and Collect Holdings, Inc., a Delaware corporation (the
“Company”). 
 Background 
 The Company desires to retain the Service Provider to provide business and organizational strategy and financial advisory services to the Company and its subsidiaries (collectively, the “Services”),
upon the terms and conditions hereinafter set forth, and the Service Provider is willing to undertake such obligations. 
 Terms

 THEREFORE, in consideration of the foregoing and the mutual covenants and agreements hereinafter set forth, and intending to be
legally bound hereby, the parties hereby agree as follows: 
 1. Appointment. The Company hereby engages the Service Provider, and the
Service Provider hereby agrees, in each case on the terms and conditions set forth herein, to provide certain services to the Company as described in Section 3 hereof. 
 2. Term. The term of the Agreement (the “Term”) shall commence on the date hereof and shall continue until the tenth anniversary
of this Agreement. 
 3. Duties of the Service Provider. 
 (a) The Service Provider shall provide the Company and its subsidiaries with the Services at such times and places as may be mutually acceptable to the Service Provider and the Company. 
 (b) Notwithstanding anything in the foregoing to the contrary, the following services are specifically excluded from the definition of
“Services”: 
 (i) Independent Accounting Services. Accounting services rendered to the Company or the Service
Provider by an independent accounting firm or accountant (i.e., an accountant who is not an employee of the Service Provider); 
 (ii) Legal Services. Legal services rendered to the Company or the Service Provider by an independent law firm or attorney (i.e., an attorney who is not an employee of the Service Provider); 

 (iii) Transactional Services. Transactional services in connection with any acquisition,
divesture, financing or other transaction in which the Company or its subsidiaries may be, or may consider becoming, involved, it being understood that OEP shall have the right to be first approached and to have a thirty day discussion period
concerning all opportunities to perform, for an additional fee, any of such transaction-related services; and 
 (iv) Actuarial
Services. Actuarial services rendered to the Company or the Service Provider by an independent actuarial firm or actuary (i.e., an actuary who is not an employee of the Service Provider). 
 4. Cooperation. The Company will cooperate with the Service Provider so that the Service Provider may properly perform its duties hereunder.

 5. Compensation. As consideration payable to the Service Provider or any of its affiliates for providing the Services to the
Company, the Company shall make the following payments to the Service Provider (such fees to be payable whether or not the Company shall have requested the Services and regardless of the level or amount of Services provided to the Company):

 (a) On a quarterly basis in advance, a management fee in the amount of $3,000,000 per annum to OEP (the “Management Fee”)
payable in cash as follows: 
 (i) On each October 1, January 1, April 1 and July 1 of each fiscal year of the
Company, commencing with January 1, 2007 (each such date, a “Fee Payment Date”), $750,000; and 
 (ii) On the date
hereof, a prorated portion of the Management Fee (the “Interim Period Fee”) for the period beginning on the date hereof and ending on December 31, 2006 (i.e., an amount equal to the product of $750,000 multiplied by a
fraction, the numerator of which is the number of days in the period beginning on the date hereof and ending on December 31, 2006, and the denominator of which is 90); 
 (b) Actual and direct out-of-pocket expenses (including reasonable fees and disbursements of attorneys, accountants and other professionals and
consultants retained by the Service Provider in connection with the Services provided hereunder) reasonably incurred by the Service Provider and its personnel in performing the Services, which shall be reimbursed to the Service Provider by the
Company as promptly as practicable after the Service Provider’s rendering of a statement therefor together with such supporting data as the Company reasonably shall require. 
 Notwithstanding the foregoing clause (a) of this Section 5, the Company shall not be required to make any payment of any Management Fee or the Interim Payment Fee if and for so long as the Company is
prohibited from paying any portion of such 

  

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Management Fee or Interim Period Fee due to restrictive covenants contained in any credit facilities, loan agreements or similar documents governing any
indebtedness for borrowed money of the Company or its subsidiaries (the “Credit Agreements”); provided that the unpaid Interim Period Fee and the Management Fee shall continue to accrue with interest calculated at the rate of
14% per annum (computed on the basis of a 365/366-day year and the actual number of days elapsed in any year) (the “Applicable Rate”), and compounded as of each Fee Payment Date if not paid, and shall become payable immediately
upon the earlier of: (A) the Company being no longer prohibited under the Credit Agreements from making the payment currently of the Interim Period Fee or the Management Fee and interest thereon (including any portion thereof which has accrued
and remains unpaid); (B) the occurrence of any payment acceleration, prior to scheduled maturity date, of the obligations of the Company under the Credit Agreements; (C) the payment in full in cash of all outstanding obligations of the
Company under the Credit Agreements and the termination of all commitments, letters of credit and other obligations under documents executed in connection therewith; (D) the occurrence of any “Insolvency Event” or comparable
occurrence (as may be defined in the Credit Agreements) with respect to the Company; or (E) the end of the Term. Also, interest shall accrue (and shall compound as aforesaid) and be payable by the Company on the Interim Period Fee or the
Management Fee, until paid, if and to the extent that the Interim Period Fee or the Management Fee is not paid when payable for any other reason. 
 6. Indemnification; Liability. 
 (a) In the event that the Service Provider or any of its affiliates, principals, partners,
directors, stockholders, members, employees, agents, representatives (collectively, the “Indemnified Parties”) becomes involved in any capacity in any action, proceeding or investigation in connection with the performance by the
Service Provider of Services hereunder or as a result of being party to this Agreement, the Company will indemnify and hold harmless the Indemnified Parties from and against any actual or threatened claims, lawsuits, actions or liabilities
(including out-of-pocket expenses and the reasonable fees and expenses of counsel and other litigation costs and the cost of any preparation or investigation reasonably incurred) of any kind or nature, arising as a result of or in connection with
either the Service Provider’s engagement under this Agreement or any matter referred to in this Agreement, including, without limitation, the Services, and will periodically upon request reimburse the Indemnified Party for its expenses as
described above, except that the Company will not be obligated to so indemnify any Indemnified Party if, and to the extent that, such claims, lawsuits, actions or liabilities against such Indemnified Party solely result from the gross negligence or
willful misconduct of such Indemnified Party as admitted in any settlement by such Indemnified Party or held in any final, non-appealable judicial or administrative decision. In connection with such indemnification, the Company will promptly remit
or pay to the Service Provider or other Indemnified Party any amounts which the Service Provider certifies to the Company in writing are payable to the Service Provider or other Indemnified Parties hereunder, provided that the Indemnified Party
undertakes in writing to repay such amounts if it is ultimately determined that such Indemnified Party is not entitled to indemnification hereunder. The reimbursement and indemnity 

  

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obligations of the Company under this Section 6 shall be in addition to any liability which the Company may otherwise have, shall extend upon the
same terms and conditions to any Indemnified Party, as the case may be, of the Service Provider and any such affiliate and shall be binding upon and inure to the benefit of any successors, assigns, heirs and personal representatives of the Company,
the Service Provider, and any such Indemnified Party. The foregoing provisions shall survive the termination of this Agreement. 
 (b) The
Service Provider shall have no liability to the Company, its subsidiaries nor any person asserting claims on behalf of or in right of the Company or a subsidiary of the Company in connection with or as a result of either the Service Provider’s
engagement under this Agreement or any matter referred to in this Agreement, including, without limitation, the Services, except to the extent that it shall be admitted in any settlement by the Service Provider or determined by or held in any final,
non-appealable judicial or administrative decision that any losses, claims, damages, liabilities or expenses incurred by the Company resulted solely from the gross negligence or willful misconduct of the Service Provider. 
 (c) None of the affiliates, principals, partners, directors, stockholders, members, employees, agents or representatives shall have any liability to the
Company, its subsidiaries or any person asserting claims on behalf of or in right of the Company or a subsidiary of the Company in connection with or as a result of either the Service Provider’s engagement under this Agreement or any matter
referred to in this Agreement, including, without limitation, the Services. 
 (d) The Service Provider shall not engage in the active
management of the Company or its subsidiaries or affiliates and shall render only advisory services to the Company; and the management of the Company or its business, operations, affairs and assets shall be conducted solely and exclusively by the
Board of Directors and the officers of the Company, and the Service Provider shall have no liability for the management of the Company or its business, operations, affairs and assets. 
 7. Independent Contractors. Nothing herein shall be construed to create a joint venture or partnership between the parties hereto or an
employee/employer relationship. The Service Provider shall be an independent contractor pursuant to this Agreement. Neither party hereto shall have any express or implied right or authority to assume or create any obligations on behalf of or in the
name of the other party or to bind the other party to any contract, agreement or undertaking with any third party. Nothing in this Agreement shall be deemed or construed to enlarge the fiduciary duties and responsibilities, if any, of OEP or any of
its affiliates, officers, directors, partners, members, employees or agents in any of their respective capacities as stockholders or directors of the Company. 
 8. Notices. Any notice or other communications required or permitted to be given hereunder shall be in writing and delivered by hand or mailed by registered or certified mail, return receipt requested, or by
telecopier to the party to whom it is to be given at its address set forth herein, or to such other address as the party shall have specified by notice similarly given. 
  

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 (a) If to the Company, to it at: 
 Collect Holdings, Inc. 
 507 Prudential Road

 Horsham, PA 19044 
 Attn:
Joshua Gindin, Esquire 
 Fax: (215) 441-3931 
 (b) If to OEP, to it at: 
 One Equity Partners II, L.P. 
 320 Park Avenue 
 18th Floor 
 New York, NY 10022 
 Attn: James Rubin and
Daniel Selmonosky 
 Fax: (212) 277-1533 
 with a copy to: 
 Dechert LLP 
 Cira Centre 
 2929 Arch Street 

Philadelphia, PA 19104 
 Attn: Carmen
Romano, Esquire 
 Facsimile: (215) 994-2222 
 9. No Liability to Creditors. The Service Provider is not and never shall be liable to any creditor of the Company or any of its subsidiaries with respect to any obligation or liability of the Company or any of
its subsidiaries and the Company agrees to indemnify and hold each Indemnified Party harmless from and against any and all such claims of alleged creditors of the Company or such subsidiary and against all actual out of pocket costs, charges and
expenses (including reasonable attorneys fees and expenses) reasonably incurred or sustained by any Indemnified Party in connection with any action, suit or proceeding to which it may be made a party by any alleged creditor of the Company or
subsidiary of the Company. 
 10. Permissible Activities. The parties hereto acknowledge that OEP and its affiliates are engaged in
the business of making investments. Except as OEP may otherwise agree in writing after the date hereof: (i) OEP shall have the right to, and shall have no duty (contractual or otherwise) not to, directly or indirectly: (A) engage in the
same or similar business activities or lines of business as the Company or any of its affiliates, including those competing with the Company or its affiliates and (B) do business with any 

  

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client or customer of the Company or its affiliates; (ii) neither OEP nor any officer, director, employee, partner, affiliate or associated entity
thereof shall be liable to the Company or any of its affiliates for breach of any duty (contractual or otherwise) solely by reason of having engaged in any such activities or of such person’s participation therein; and (iii) in the event
that OEP acquires knowledge of a potential transaction or matter that may be a corporate opportunity for the Company or its affiliates, on the one hand, and OEP, on the other hand, or any other person, OEP shall have no duty (contractual or
otherwise) to communicate or present such corporate opportunity to the Company and, notwithstanding any provision of this Agreement to the contrary, shall not be liable to the Company or its affiliates for breach of any duty (contractual or
otherwise) by reason of the fact that OEP directly or indirectly pursues or acquires such opportunity for itself, directs such opportunity to another person, or does not present such opportunity to the Company. 
 11. Amendment; No Waiver. No amendment or waiver of any provision of this Agreement, or consent to any departure by any party from any such
provision, shall in any event be effective unless the same shall be in writing and signed by each of the parties to this Agreement and then such amendment, waiver or consent shall be effective only in the specific instance and for the specific
purpose for which given. The waiver of any party of any breach of this Agreement shall not operate or be construed to be a waiver of any subsequent breach. 
 12. Assignment. This Agreement shall inure to the benefit of and be binding upon the parties and their successors and assigns. However, neither this Agreement nor any of the rights of the parties hereunder may
be transferred or assigned by either party hereto, except that (i) if the Company shall merge or consolidate with or into, or sell or otherwise transfer substantially all its assets to, another corporation which assumes the Company’s
obligations under this Agreement, the Company may assign its rights hereunder to that corporation, and (ii) OEP may assign its rights and obligations hereunder to any of its affiliates. Any attempted transfer or assignment in violation of this
Section 12 shall be void. 
 13. Entire Agreement. This Agreement contains the entire agreement between the parties hereto
and supersedes all prior agreements and undertakings, oral and written, among the parties hereto with respect to the subject matter hereof. 
 14. Section Headings. The section headings contained herein are included for convenience or reference only and shall not constitute a part of this Agreement for any other purpose. 
 15. Interpretation. Whenever the word “include,” “includes” or “including” is used in this Agreement, it shall be
deemed to be followed by the words “without limitation.” 
 16. Counterparts. This Agreement may be executed in counterparts
(and may be delivered by facsimile), each of which shall be deemed to be an original and all of which together shall be deemed to be one and the same instrument. 
  

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 17. Governing Law; Consent to Jurisdiction. This Agreement and the rights and obligations of the
parties hereunder shall be governed by, and construed and interpreted in accordance with, the internal laws of the State of New York, without giving effect to the conflict of laws principles thereof. Each of the parties hereto hereby irrevocably
submits to the exclusive jurisdiction of any Federal or state court sitting in the City of New York over any suit, action or proceeding arising out of or relating to this Agreement. Each of the parties hereto hereby irrevocably waives, to the
fullest extent permitted or not prohibited by law, any objection which it may now or hereafter have to the laying of the venue of any such suit, action or proceeding brought in such a court and any claim that any such suit, action or proceeding
brought in such a court has been brought in an inconvenient forum. Each of the parties hereto hereby irrevocably consents to the service of process in any suit, action or proceeding by sending the same by certified mail, return receipt requested or
by overnight courier service, to the address of such party set forth in Section 8. EACH PARTY HERETO WAIVES ANY RIGHT IT MAY HAVE TO TRIAL BY JURY IN ANY ACTION BROUGHT HEREUNDER OR ARISING OUT OF THE TRANSACTIONS CONTEMPLATED HEREBY.

 18. Severability. In the event that any provision of this Agreement or the application of any provision hereof is declared to be
illegal, invalid or otherwise unenforceable by a court of competent jurisdiction, the remainder of this Agreement shall not be affected except to the extent necessary to delete such illegal, invalid or unenforceable provision unless that provision
held illegal, invalid or unenforceable shall substantially impair the benefits of the remaining portions of this Agreement. 
 19.
Taxes. The amount of any payment paid by the Company under this Agreement shall be increased by the amount, if any, of any taxes (other than income taxes) or other governmental charges levied in respect of such payments, so that OEP is made
whole for such taxes or charges. 
 [signature page follows] 
  

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 IN WITNESS WHEREOF, the parties hereto have signed this Agreement as of the day and year first above
written. 
  

									
	 ONE EQUITY PARTNERS II, L.P.

		
		 	 By: OEP GENERAL PARTNER II, L.P.,
 its
General Partner

			
		 		 	 By: OEP HOLDING CORPORATION,
         its General Partner

					
		 		 		 	By:	 	 /s/ James S. Rubin

		 		 		 	Name:	 	James S. Rubin
		 		 		 	Title:	 	Managing Director
	
	COLLECT HOLDINGS, INC.
		
	By:	 	 /s/ James S. Rubin

	Name:	 	James S. Rubin
	Title:	 	Vice President and SecretaryRollover Agreement, dated as of July 21, 2006

 Exhibit 10.15 
 EXECUTION COPY 
 ROLLOVER AGREEMENT 
 ROLLOVER AGREEMENT, dated as of July 21, 2006 (this “Agreement”), by and among COLLECT HOLDINGS, INC., a Delaware corporation
(“Parent”), Michael Barrist and the several other individuals and entities named on Part A of Schedule I hereto (each a “Rollover Investor” and collectively, the “Rollover Investors”).

 WITNESSETH: 
 WHEREAS,
on the date hereof, Parent, Collect Acquisition Corp., a Pennsylvania corporation and a wholly owned subsidiary of Parent (“Acquisition”), and NCO Group, Inc., a Pennsylvania corporation (“Target”), are entering
into an Agreement and Plan of Merger (the “Merger Agreement”) pursuant to which, upon the terms and subject to the conditions set forth therein, Acquisition will merge with and into Target (the “Merger”) with Target
continuing as the surviving corporation; 
 WHEREAS, on or prior to the closing of the Merger (the “Closing”), the
Certificate of Incorporation of Parent will be amended and restated in substantially the form of Exhibit A hereto (the “Restated Parent Charter”), and pursuant to the Restated Parent Charter, the authorized capital stock of
Parent will consist of 6,500,000 shares of Preferred Stock, par value $.01 per share, including 6,000,000 shares of Series A 14% PIK Preferred Stock (“Parent Series A Preferred Stock”), 300,000 shares of Class L Common Stock, par
value $.01 per share (“Parent Class L Common Stock”), and 2,750,000 shares of Class A Common Stock, par value $.01 per share (“Parent Class A Common Stock”); 
 WHEREAS, each Rollover Investor is the beneficial owner of at least the number of shares of Common Stock, no par value, of Target (“Target Common
Stock”), set forth opposite such Rollover Investor’s name on Part A of Schedule I hereto under the heading “Rollover Shares” (the number of such shares set forth opposite such Rollover Investor’s name being the
“Rollover Shares”); and 
 WHEREAS, each of the Rollover Investors, acting severally and not jointly, is willing to
contribute such Rollover Investor’s Rollover Shares to Parent in exchange for newly issued shares of Parent Class L Common Stock and Parent Class A Common Stock, upon the terms and subject to the conditions set forth herein. 
 NOW, THEREFORE, the parties hereto agree as follows: 
 ARTICLE I. 
 AGREEMENTS 
 SECTION 1.01. Rollover. At the Closing, each Rollover Investor will purchase or cause to be purchased from Parent (i) at a purchase price of $247.50 per share, that number of shares of newly issued Parent Class L Common Stock as
is set forth opposite such Rollover Investor’s name under the heading “Shares of Parent Class L Common Stock” on Part A of Schedule I hereto, and (ii) at a purchase price of $10 per share, that number of shares of newly
issued Parent Class A Common Stock as is set forth opposite such Rollover Investor’s name under the heading “Shares of Parent Class A Common Stock” on Part A of Schedule I hereto (such 

  

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shares of Parent Class L Common Stock and Parent Class A Common Stock, collectively the “Shares”), by delivering and contributing to
Parent, as payment in full for the Shares, such Rollover Investor’s Rollover Shares (the “Rollover”), valuing each share of Target Common Stock so contributed to Parent at $27.50 per share (i.e., an amount equal to the
Merger Consideration). The foregoing allocation of Parent Class L Common Stock and Parent Class A Common Stock for each Rollover Investor’s Rollover Shares, is based on the assumption that One Equity Partners II, L.P., a Cayman Islands
limited partnership (“OEP II”), OEP II Co Investors, L.P., a Cayman Islands limited partnership (“OEP II Co-Invest”), and OEP II Partners Co-Invest, L.P., a Cayman Islands limited partnership (“OEP II Partners
Co-Invest,” and together with OEP II and OEP Co-Invest, “OEP”), will purchase (i) shares in units composed of either (i) four (4) newly issued shares of Parent Series A Preferred Stock at a purchase price of $237.50 per
share and five (5) newly issued shares of Parent Class A Common Stock at a purchase price of $10 per share or (ii) four (4) newly issued shares Parent Class L Common Stock at a purchase price of $247.50 per share and one
(1) newly issued share of Parent Class A Common Stock at a purchase price of $10 per share (the “OEP Subscription”). To the extent that, prior to the Rollover Closing (as defined below), the OEP Subscription is composed of
units different than those described above (including with respect to the price, allocation, class or number of shares), the parties shall in good faith agree upon an equitable adjustment for each Rollover allocation to maintain the intended
position of proportional economic equivalence (disregarding the different tax attributes of the Class L Common Stock and the Preferred Class A Stock). 
 SECTION 1.02. Closing. Upon the terms and subject to the conditions of this Agreement, the closing of the Rollover contemplated by Section 1.01 (the “Rollover Closing”) shall take place
immediately prior to the closing of the Merger at the same location as the Merger closing and concurrent with the OEP Subscription. 
 SECTION 1.03. Stockholders Agreement and Registration Rights Agreement. Parent and each Rollover Investor agrees that, at the Rollover Closing, they shall enter into (a) a stockholders agreement on the terms set forth in
Exhibit B hereto and such other customary terms that are not in conflict with such terms (the “Stockholders Agreement”); and (b) a registration rights agreement on the terms set forth in Exhibit C hereto and such
other customary terms that are not in conflict with such terms (the “Registration Rights Agreement”). 
 SECTION 1.04.
Management Agreements and Acknowledgements. 
 (a) Parent and Michael Barrist agree that, at the Rollover Closing, they shall enter
into an employment agreement on the terms set forth in Exhibit D hereto and such other customary terms that are not in conflict with such terms (the “Barrist Employment Agreement”). 
 (b) Parent agrees to use commercially reasonable efforts to enter into employment agreements with the individuals listed on, and on the terms set forth
on, Exhibit E and such other customary terms that are not in conflict with such terms (“Management Employment Agreements”); and 
  

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 (c) Parent shall adopt a Restricted Stock Plan on the terms set forth on the terms set forth in
Exhibit F hereto and such other customary terms that are not in conflict with such terms (the “Restricted Stock Plan”). 
 SECTION 1.05. Restrictions on Transfers. Each Rollover Investor agrees that, except as otherwise provided herein, without the prior written consent of Parent, it will not make any transfer, sale, assignment, pledge, hypothecation or
other disposition (including by operation of law), whether directly or indirectly pursuant to the creation of a derivative security, the grant of an option or other right or the imposition of a restriction on disposition or voting (in each case, a
“Transfer”), of any of its Rollover Shares, except in connection with bona fide estate, financial or tax planning purposes after providing 3 Business Days notice to Parent, provided that any transferee executes and delivers to
Parent an instrument satisfactory to Parent agreeing that such transferee will be bound by this Agreement as if such transferee was a Rollover Investor. 
 SECTION 1.06. Voting. Each Rollover Investor agrees that he, she or it will vote or execute consents in respect of each share of Target Common Stock with respect to which he, she or it has voting power at the
time of such shareholder meeting or request for consent, in favor of the Merger Agreement, the Merger and the other transactions contemplated by the Merger Agreement. Notwithstanding anything herein to the contrary, the Target shall have the right
to enforce the obligations of each Rollover Investor set forth in this Section 1.06. 
 SECTION 1.07. Appraisal Rights. Each
Rollover Investor hereby waives any and all appraisal, dissenters and similar rights that the Rollover Investor may have with respect of the Merger and the other transactions contemplated by the Merger Agreement. 
 SECTION 1.08. Rollover Investor Capacity. Parent acknowledges that each Rollover Investor does not make any agreement or understanding in such
Rollover Investor’s capacity (if applicable) as a director or officer of the Target. Each Rollover Investor executes this Agreement solely in his, her or its capacity as a stockholder of the Target and nothing herein shall limit in affect any
actions taken by the Rollover Investor in his, her or its capacity as an offer or director of the Target. 
 SECTION 1.09. Certain Tax
Matters. Each party acknowledges that it is intended that the Rollover effected pursuant to Section 1.01 shall be treated as a tax-free transfer under the Internal Revenue Code of 1986, as amended, and agrees to treat the transaction for
all federal, state and local income tax purposes accordingly. 
 ARTICLE II. 
 REPRESENTATIONS AND WARRANTIES OF PARENT 
 Parent represents and warrants to the
Rollover Investors that: 
 SECTION 2.01. Corporate Existence and Power; Newly Formed Corporation. Parent is a corporation duly
incorporated, validly existing and in good standing under the laws of the State of Delaware. Parent was formed on July 13, 2006 solely for the purpose of engaging in the transactions contemplated by the Merger Agreement and hereby. Parent has
not engaged in any other 

  

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business activities. Except for (i) customary obligations or liabilities incurred in connection with its organization, and (ii) the transactions
contemplated hereby and in the Merger Agreement, Parent has not incurred any material obligations or liabilities or engaged in any business activities. 
 SECTION 2.02. Authorization; Validity. The execution and delivery by Parent of this Agreement and each of the other agreements, instruments and certificates being executed and delivered in connection with this
Agreement, including the Stockholders Agreement and the Registration Rights Agreement, each as defined below (the “Ancillary Agreements”) to which Parent is a party and the consummation of the transactions contemplated hereby
(including the issuance, sale and delivery of the Shares) and thereby are within Parent’s powers and have been duly authorized by all necessary corporate action on the part of Parent. This Agreement has been duly executed and delivered by
Parent and each Ancillary Agreement to which Parent is a party will be duly executed and delivered by Parent at the Rollover Closing. This Agreement constitutes, and each Ancillary Agreement to which Parent is a party, when executed and delivered by
Parent at Closing, will constitute, a valid and binding agreement of Parent, enforceable against Parent in accordance with its terms, except (i) as limited by applicable bankruptcy, insolvency, reorganization, moratorium, and other laws of
general application affecting enforcement of creditors’ rights generally, (ii) as limited by laws relating to the availability of specific performance, injunctive relief, or other equitable remedies and (iii) with respect to
provisions relating to indemnification and contribution, as limited by considerations of public policy and by federal or state securities laws. 
 SECTION 2.03. Governmental Authorization. Assuming the accuracy of the Purchasers’ representations and warranties set forth in Article III hereof, no order, license, consent, authorization or approval of, or exemption by, or
action by or in respect of, or notice to, or filing or registration with, any governmental body, agency or official is required by or with respect to Parent in connection with the execution, delivery and performance by Parent of this Agreement and
each Ancillary Agreement to which Parent is a party except (i) for filings under the Hart-Scott-Rodino Antitrust Improvements Act of 1976, as amended (the “HSR Filings”), (ii) for such filings as may be required under
Regulation D promulgated under the Securities Act of 1933, as amended (“Regulation D”), or under any applicable state securities laws, (iii) for such other filings and approvals as have been made or obtained, or (iv) where
the failure to obtain any such order, license, consent, authorization, approval or exemption or give any such notice or make any filing or registration would not have a material adverse effect on the ability of Parent to perform its obligations
hereunder and thereunder. 
 SECTION 2.04. Noncontravention. The execution, delivery and performance by Parent of this Agreement and
each Ancillary Agreement to which Parent is a party, does not and will not (i) violate the Restated Parent Charter and the Bylaws of Parent attached as Exhibit B hereto), (ii) violate any law, rule, regulation, judgment, injunction,
order or decree applicable to or binding upon Parent, (iii) violate any contract, agreement, license, lease or other instrument, arrangement, commitment, obligation, understanding or restriction of any kind to which Parent is a party or
(iv) require any consent or other action by any person under, constitute a default under (with due notice or lapse of time or both), or give rise to any right of termination, cancellation or acceleration of any right or obligation of Parent or
to a loss of any benefit to which Parent is entitled under any provision of any agreement or other instrument binding upon Parent or any of its assets or properties. 
  

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 SECTION 2.05. Capitalization. At and immediately after the Closing, the authorized capital stock
of Parent shall consist of 6,500,000 shares of Parent Preferred Stock, including 6,000,000 shares of Parent Series A Preferred Stock, 300,000 shares of Parent Class L Common Stock and 2,750,000 shares of Parent Class A Common Stock. At and
immediately after the Closing there will be no outstanding (i) shares of capital stock or voting securities of Parent, (ii) securities of Parent convertible into or exchangeable for shares of capital stock or voting securities of Parent or
(iii) options or other rights to acquire from Parent, or other obligation of Parent to issue any capital stock, voting securities or securities convertible into or exchangeable for capital stock or voting securities of Parent, except,
(A) for the Shares to be issued hereunder, (B) the OEP Subscription (or, as it may be adjusted between the date hereof and the Rollover Closing, provided, in accordance with Section 1.01, the Rollovers have been equitably adjusted)
and (C) such other Shares as, between the date hereof and the Rollover Closing, as OEP may determine to cause Parent to issue to a third party not affiliated with OEP (the “Other Investor”) provided that (1) such Other
Investor acquires such Shares for cash, at the same per share price paid by the Rollover Shareholders, and (2) each such Other Investor agrees to be bound by the terms of the Stockholders Agreement and Registration Rights Agreement. 

SECTION 2.06. Valid Issuance of Shares. At Closing, the Shares will have been duly and validly authorized and when issued, sold and delivered
in accordance with the terms hereof for the consideration expressed herein, will be validly issued, fully paid and nonassessable shares of Parent Series A Preferred Stock, Parent Class L Common Stock or Parent Class A Common Stock, as the case
may be, free and clear of all claims, liens and encumbrances, other than any claims, liens and encumbrances created by the Stockholders Agreement. 
 ARTICLE III. 
 REPRESENTATION AND WARRANTIES OF THE ROLLOVER INVESTORS 
 Each Rollover Investor, severally and not jointly, and solely with respect to such Rollover Investor, represents and warrants to Parent that: 

SECTION 3.01. Existence. Such Rollover Investor (if not a natural person) is a corporation, limited partnership, limited liability company,
government pension plan or other entity, as the case may be, duly organized, validly existing and in good standing under the laws of the jurisdiction of its organization. 
 SECTION 3.02. Authorization; Power; Validity. The execution and delivery by such Rollover Investor (if not a natural person) of this Agreement and each Ancillary Agreement to which such Rollover Investor is a
party and the consummation of the transactions contemplated hereby and thereby are within such Rollover Investor’s powers and have been duly authorized by all necessary action on the part of such Rollover Investor. This Agreement has been duly
executed and delivered by such Rollover Investor and each Ancillary Agreement to which such Rollover Investor is a party will be duly executed and delivered by such Rollover Investor at Closing. This Agreement constitutes, and each Ancillary
Agreement to which such Rollover Investor is a party, 

  

 5 

 
when executed and delivered by such Rollover Investor at Closing will constitute, a valid and binding agreement of such Rollover Investor, enforceable
against such Rollover Investor in accordance with its terms, except (i) as limited by applicable bankruptcy, insolvency, reorganization, moratorium, and other laws of general application affecting enforcement of creditors’ rights
generally, (ii) as limited by laws relating to the availability of specific performance, injunctive relief, or other equitable remedies and (iii) with respect to provisions relating to indemnification and contribution, as limited by
considerations of public policy and by federal or state securities laws. 
 SECTION 3.03. Governmental Authorization. No order,
license, consent, authorization or approval of, or exemption by, or action by or in respect of, or notice to, or filing or registration with, any governmental body, agency or official is required by or with respect to such Rollover Investor in
connection with the execution, delivery and performance by such Rollover Investor of this Agreement and each Ancillary Agreement to which such Rollover Investor is a party except (i) for HSR Filings, (ii) for such filings and notices of
sale as may be required under Regulation D or under any applicable state securities laws, (iii) for such other filings and approvals as have been made or obtained, or (iv) where the failure to obtain any such order, license, consent,
authorization, approval or exemption or give any such notice or make any filing or registration would not have a material adverse effect on the ability of such Rollover Investor to perform such Rollover Investor’s obligations hereunder or
thereunder. 
 SECTION 3.04. Noncontravention. The execution, delivery and performance by such Rollover Investor of this Agreement and
each Ancillary Agreement to which such Rollover Investor is a party does not and will not (i) violate, if such Rollover Investor is not a natural person, the certificate of incorporation, bylaws, certificate of limited partnership, agreement of
limited partnership, certificate of formation, limited liability company agreement or other organizational documents of such Rollover Investor, (ii) violate any law, rule, regulation, judgment, injunction, order or decree applicable to or
binding upon such Rollover Investor, (iii) violate any contract, agreement, license, lease or other instrument, arrangement, commitment, obligation, understanding or restriction of any kind to which such Rollover Investor is a party,
(iv) require any consent or other action by any person under, constitute a default under (with due notice or lapse of time or both), or give rise to any right of termination, cancellation or acceleration of any right or obligation of such
Rollover Investor under any provision of any agreement or other instrument binding upon such Rollover Investor or any of its assets or properties or (v) result in the creation or imposition of any material lien, claim, charge, pledge, security
interest or other encumbrance with respect to any Shares acquired hereunder. 
 SECTION 3.05. Title to Rollover Shares. Such Rollover
Investor has good and valid title to the Rollover Shares being contributed to Parent pursuant to Section 1.01, free and clear of all claims, liens and encumbrances, other than any claims, liens and encumbrances created by this Agreement.

 SECTION 3.06. Purchase for Investment. Such Rollover Investor is purchasing the Shares being purchased by such Rollover Investor
hereunder for investment for such Rollover Investor’s own account and not with a view to, or for sale in connection with, any distribution thereof. 
  

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 SECTION 3.07. Private Placement. 
 (a) Such Rollover Investor’s financial situation is such that such Rollover Investor can afford to bear the economic risk of holding the Shares being
purchased by such Rollover Investor hereunder for an indefinite period of time, and such Rollover Investor can afford to suffer the complete loss of such Rollover Investor’s investment in the Shares. 
 (b) Such Rollover Investor’s knowledge and experience in financial and business matters are such that such Rollover Investor is capable of
evaluating the merits and risks of such Rollover Investor’s investment in the Shares or such Rollover Investor has been advised by a representative possessing such knowledge and experience. 
 (c) Such Rollover Investor understands that the Shares acquired hereunder are a speculative investment which involves a high degree of risk of loss of
the entire investment therein, that there will be substantial restrictions on the transferability of the Shares and that following the date hereof there will be no public market for the Shares and that, accordingly, it may not be possible for such
Rollover Investor to sell or pledge the Shares, or any interest in the Shares, in case of emergency or otherwise. 
 (d) Such Rollover
Investor and such Rollover Investor’s representatives, including, to the extent such Rollover Investor deems appropriate, such Rollover Investor’s legal, professional, financial, tax and other advisors, have reviewed all documents provided
to them in connection with such Rollover Investor’s investment in the Shares, and such Rollover Investor understands and is aware of the risks related to such investment. 
 (e) Such Rollover Investor and such Rollover Investor’s representatives have been given the opportunity to examine all documents and to ask
questions of, and to receive answers from, Parent, Target and their respective representatives concerning Parent, Target, the terms and conditions of such Rollover Investor’s acquisition of the Shares and related matters and to obtain all
additional information which such Rollover Investor or such Rollover Investor’s representatives deem necessary. 
 (f) Such Rollover
Investor is an “accredited investor” as such term is defined in Regulation D. 
 SECTION 3.08. No Other Representations and
Warranties. Each Rollover Investor hereby acknowledges and agrees that the representations and warranties set forth in this Article II hereof are the only representations, warranties and statements being relied on by such Rollover Investor in
connection with the Rollover. 
 ARTICLE IV. 
 CONDITIONS TO CLOSING 
 SECTION 4.01. Conditions to the Obligations of the Rollover Investors and
Parent. The obligations of each of the Rollover Investors and Parent to consummate the transactions contemplated hereby are subject to the satisfaction or waiver of the following conditions: 
 (a) No provision of any applicable law, rule or regulation and no judgment, injunction, order or decree by any court or other governmental or other entity
of competent jurisdiction shall prohibit the consummation of the transactions contemplated hereby. 
  

 7 

 (b) All material actions by or in respect of, or filings with, or approvals of, any governmental or
regulatory entity, body, agency, official or authority required to be taken, made or obtained prior to the Closing to permit the consummation of the transactions contemplated hereby shall have been taken, made or obtained. 
 (c) The conditions to the consummation of the Merger set forth in Article VI of the Merger Agreement, shall have been satisfied or waived. 
 SECTION 4.02. Conditions to the Obligations of the Rollover Investors. The obligation of each Rollover Investor to consummate the transactions
contemplated hereby is subject to the satisfaction or waiver (by each Rollover Investor as to himself, herself or itself) of the following further conditions: 
 (a) Parent shall have performed in all material respects all of its obligations hereunder required to be performed by it on or prior to the date of the Rollover Closing. 
 (b) The representations and warranties of Parent contained in this Agreement in Sections 2.05 and 2.06 shall be true and correct in all respects, and all
other representations on Parent contained in this Agreement shall be true and correct in all material respects when made and as of the date of the Rollover Closing, as if made on such date. 
 (c) Parent and each Other Investor shall have executed and delivered the Stockholders Agreement and the Registration Rights Agreement. 
 (d) Parent shall have executed and delivered the Barrist Employment Agreement and shall have duly adopted the Restricted Stock Plan. 
 SECTION 4.03. Conditions to the Obligation of Parent. The obligation of Parent to consummate the transactions contemplated hereby is subject to
the satisfaction or waiver of the following further conditions: 
 (a) Each Rollover Investor shall have performed in all material respects
all of its obligations hereunder required to be performed by such Rollover Investor on or prior to the date of the Rollover Closing. 
 (b)
The representations and warranties of each Rollover Investor contained in this Agreement shall be true and correct in all material respects when made (which, with respect to each Rollover Investor that becomes a party to this Agreement by executing
a joinder hereto, shall be as of the date of such joinder) and as of the date of the Rollover Closing, as if made on such date; provided that the representations and warranties set forth in Section 3.05 shall be true and correct in all respects
when made and as of the date of the Rollover Closing, as if made on such date. 
  

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 (c) Each Rollover Investor shall have executed and delivered the Stockholders Agreement and the
Registration Rights Agreement. 
 (d) Michael Barrist shall have executed and delivered the Barrist Employment Agreement. 
 ARTICLE V. 
 TERMINATION 
 SECTION 5.01. Termination. This Agreement shall be terminated, and the transactions contemplated hereby abandoned at any time prior to the
Rollover Closing, upon the Merger Agreement being terminated. In addition, the obligations of any Rollover Investor under the terms of this Agreement, may be terminated at any time prior to the Rollover Closing upon the mutual agreement of the
Parent and such Rollover Investor. 
 SECTION 5.02. Effect of Termination. If this Agreement (or the obligations of any one Rollover
Investor) is terminated, as the case may be, as permitted by Section 5.01, such termination shall be without liability of any party (or any stockholder, general partner, limited partner, member, director, officer, trustee, employee, agent,
consultant or representative of such party) to any of the other parties to this Agreement and this Agreement (or the obligations of such Rollover Investor, as the case may be) shall become void and of no further force or effect. Notwithstanding the
foregoing, the provisions of this Section 5.02 and of Article VI shall survive any termination hereof pursuant to Section 5.01. 
 ARTICLE VI. 
 MISCELLANEOUS 
 SECTION 6.01. Survival. All of the covenants, agreements, representations and warranties contained herein shall survive the execution and delivery of this Agreement and the consummation of the transactions contemplated hereby.

 SECTION 6.02. Notices. Any notice or communication required or permitted hereunder shall be in writing and shall be delivered
personally, delivered by nationally recognized overnight courier service, sent by certified or registered mail, postage prepaid, or sent by facsimile (subject to electronic confirmation of such facsimile transmission). Any such notice or
communication shall be deemed to have been given (i) when delivered, if personally delivered, (ii) one business day after it is deposited with a nationally recognized overnight courier service, if sent by nationally recognized overnight
courier service, (iii) the day of sending, if sent by facsimile prior to 5:00 p.m. (EST) on any business day or the next succeeding business day if sent by facsimile after 5:00 p.m. (EST) on any business day or on any day other than a business
day or (iv) five business days after the date of mailing, if mailed by certified or registered mail, postage prepaid, in each case, to the following address or facsimile number, or to such other address or addresses or facsimile number or
numbers as such party may subsequently designate to the other parties by notice given hereunder: 
  

 9 

 if to Parent, to it at: 
 Collect Holdings, Inc. 
 c/o One Equity Partners II, L.P. 
 320 Park Avenue, 18th Floor 
 New York, NY 10022 
 Attn: James Rubin and Daniel Selmonosky 
 Facsimile: (212) 277-1533 
 with a copy to: 
 Dechert LLP

 Cira Centre 
 2929 Arch Street 
 Philadelphia, PA 19104 
 Attention: Carmen J. Romano, Esq. 
 Facsimile: (215) 994-2222 
 if to any Rollover Investor, to such Rollover Investor at the address set
forth for such Rollover Investor on Part A of Schedule I hereto. 
 SECTION 6.03. Amendments and Waivers. 
 (a) Any provision of this Agreement may be amended or waived if, but only if, such amendment or waiver is in writing and, in the case of an amendment,
signed by (i) Parent, and (ii) Michael Barrist or, in the case of a waiver, signed by the party against whom the waiver is to be effective. Notwithstanding the foregoing, this Agreement (including Schedule I hereto) may be amended
with respect to a particular Rollover Investor by a written instrument signed by Parent and such Rollover Investor. 
 (b) No failure or
delay by any party in exercising any right, power or privilege hereunder shall operate as a waiver thereof nor shall any single or partial exercise thereof preclude any other or further exercise thereof or the exercise of any other right, power or
privilege. 
 SECTION 6.04. Expenses. If the Merger is consummated, all reasonable out of pocket costs and expenses (including legal
fees) incurred by any Rollover Investor in connection with the negotiation and execution of this Agreement or the Merger Agreement and the transactions contemplated hereby or thereby shall be paid by Parent; provided that notwithstanding anything
set forth herein to the contrary, Parent shall have no obligation in respect of costs and expenses (including legal fees) incurred in connection with (i) the transfer of Rollover Shares by any Rollover Investor to any individual or entity
(other than to Parent pursuant to Section 1.01) or (ii) the formation, organization or administration of any such entity. 
  

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 SECTION 6.05. Successors and Assigns. The provisions of this Agreement shall be binding upon and
inure to the benefit of the parties hereto and their respective successors and permitted assigns. Parent shall not assign this Agreement or any of its rights, interests or obligations hereunder without the prior written consent of Michael Barrist,
and no Rollover Investor shall assign this Agreement or any of its rights, interests or obligations hereunder without the prior written consent of Parent. 
 SECTION 6.06. Governing Law. This Agreement, and all claims arising hereunder or relating hereto, shall be governed and construed and enforced in accordance with the laws of the State of New York. 

SECTION 6.07. Jurisdiction. The parties hereto agree that any suit, action or proceeding seeking to enforce any provision of, or based on any
matter arising out of or in connection with, this Agreement, any Ancillary Agreement or the transactions contemplated hereby or thereby may only be brought in a the United States District Court for the Southern District of New York or any New York
State court sitting in the borough of Manhattan, New York County, New York, and each of the parties hereby consents to the exclusive jurisdiction of such courts in any such suit, action or proceeding and irrevocably waives, to the fullest extent
permitted by law, any objection which it may now or hereafter have to the laying of the venue of any such suit, action or proceeding in any such court or that any such suit, action or proceeding which is brought in any such court has been brought in
an inconvenient forum. Process in any such suit, action or proceeding may be served on any party anywhere in the world, and each party agrees that, in addition to any method of service of process otherwise permitted by law, service of process on
each party may be made by any method for giving such party notice as provided in Section 6.02, and shall be deemed effective service of process on such party. 
 SECTION 6.08. Waiver Of Jury Trial. EACH OF THE PARTIES HERETO HEREBY IRREVOCABLY WAIVES ANY AND ALL RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATED TO THIS AGREEMENT, ANY ANCILLARY
AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY OR THEREBY. 
 SECTION 6.09. Counterparts; Third Party Beneficiaries. This Agreement
may be executed in any number of counterparts, each of which shall be an original, with the same effect as if the signatures thereto and hereto were upon the same instrument. Except for the Target with respect to Section 1.06, no provision of
this Agreement shall confer upon any person other than the parties hereto any rights or remedies hereunder. 
 SECTION 6.10. Entire
Agreement. This Agreement constitutes the entire agreement among the parties with respect to the subject matter hereof and supersedes all prior agreements and understandings, both oral and written, among the parties with respect to the subject
matter hereof. 
 SECTION 6.11. Severability. If one or more provisions of this Agreement are finally held to be unenforceable under
applicable law, such provision shall be deemed to be excluded from this Agreement and the balance of this Agreement shall be interpreted as if such provision were so excluded and shall be enforced in accordance with its terms to the maximum extent
permitted by law. 
  

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 SECTION 6.12. Interpretation. The headings contained in this Agreement are for reference purposes
only and shall not affect in any way the meaning or interpretation of this Agreement. As used in this Agreement, the words “hereof’, “herein”, “herewith” and words of similar import shall, unless otherwise stated, be
construed to refer to this Agreement as a whole and not to any particular provision of this Agreement, and the words “Article” and “Section” are references to the articles and sections of this Agreement unless otherwise
specified. Whenever the words “include,” “includes,” or “including” are used in this Agreement they shall be deemed to be followed by the words “without limitation.” As used in this Agreement, the term
“affiliate” shall have the meaning provided for such term in the Stockholders Agreement. The definitions contained in this Agreement are applicable to the singular as well as the plural forms of such terms and to the masculine as well as
to the feminine and neuter genders of such terms. The parties hereto have participated jointly in the negotiation and drafting of this Agreement. In the event an ambiguity or question of intent or interpretation arises, this Agreement shall be
construed as if drafted jointly by the parties and no presumption or burden of proof shall arise favoring or disfavoring any party by virtue of the authorship of any provisions of this Agreement. 
 SECTION 6.13. New Rollover Investors. At any time from and after the date hereof and prior to the date of the Rollover Closing, Michael Barrist
may, in his sole discretion, (a) cause a Rollover Transferee (as defined below) to execute a joinder to this Agreement, in form and substance reasonably satisfactory to the Parent, pursuant to which such person or entity will assume the rights
and obligations hereunder of a Rollover Investor with respect to the respective amount of Rollover Shares set forth on such joinder agreement (a “New Rollover Investor”) and (b) amend Part A of Schedule 1 hereto
(i) to reflect the addition of such New Rollover Investor and (ii) to revise the allocation of Rollover Shares thereon among pre-existing Rollover Investors to reflect the addition of such New Rollover Investor; provided that the aggregate
number of Rollover Shares on Schedule 1 contributed by Michael Barrist and the New Rollover Investors shall always be equal to seven hundred and twenty seven thousand two hundred and seventy three (727,273). For purposes of this
Section 6.13, “Rollover Transferee” shall mean MB’s spouse, lineal descendants (in each case, natural or adopted), siblings, parents, any trust trusts solely for the benefit of himself or the foregoing, or any corporation
or partnership in which the direct and beneficial owners of all the equity interests consist solely of himself or the foregoing, and, including without limitation, any of the entities and persons listed on Part B of Schedule I. 
 [SIGNATURE PAGES FOLLOW] 
  

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 IN WITNESS WHEREOF, each of the parties hereto has duly executed and delivered this Agreement as of the
day and year first above written. 
  

					
	PARENT:	 	COLLECT HOLDINGS, INC.
			
		 	By:	 	 /s/ David Selmonosky

		 	Name:	 	David Selmonosky
		 	Title:	 	President
			
	ROLLOVER INVESTORS:	 		 	
			
		 		 	 /s/ Michael J. Barrist

		 		 	Michael J. Barrist

 [Signature Page to Rollover Agreement] 

 The following schedule and exhibits are omitted. NCO Group, Inc. agrees to furnish supplementally a copy of such schedule
and/or exhibits to the Securities and Exchange Commission upon request. 
  

					
	SCHEDULE	 		    	
	Schedule I	 	-	    	Rollover Investors and Rollover Transferees
			
	EXHIBITS	 		    	
	Exhibit A	 	-	    	Amended and Restated Certificate of Incorporation of Collect Holdings, Inc.
	Exhibit B	 	-	    	Stockholders Agreement Term Sheet
	Exhibit C	 	-	    	Registration Rights Agreement Term Sheet
	Exhibit D	 	-	    	Michael Barrist Employment Agreement Term Sheet
	Exhibit E	 	-	    	Management Employment Agreement Term Sheet
	Exhibit F	 	-	    	Restricted Stock Plan Term Sheet

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