Document:

<PAGE>

                                                                   EXHIBIT 10.28

                    AMENDED AND RESTATED SERVICES AGREEMENT

     This AMENDED AND RESTATED SERVICES AGREEMENT ("Agreement") is made this
                                                    ---------
16th day of February, 2000, by and between Pointshare Corporation, a Delaware
corporation (the "Company"), and Craig T. Davenport ("Chairman").
                  -------                             --------

                                    WITNESS:

     WHEREAS, the Company and Chairman are parties to that certain Services
Agreement dated as of April 5, 1999 and Addendum to Advisory Services Agreement
dated June 30, 1999 (the "Agreement") ; and
                          ---------

     WHEREAS, the Company and Chairman hereby desire to amend and restate the
Agreement in its entirety as set forth herein.

     THEREFORE, it is agreed as follows:

     Section 1.  Duties.  Employee shall serve as Chairman of the Company's
Board of Directors and shall provide consulting services to the Company.  This
Agreement may be terminated by either party, with or without cause, on thirty
(30) days' written notice to the other party;

     Section 2.  Compensation.

          2.1  Chairman Compensation.  The Company will pay Chairman, the sum of
               ---------------------
Five Thousand Dollars ($5,000) on or prior to the last day of each month during
the term of this Agreement; provided Chairman continues to provide services to
the Company.

          2.2  Stock Option Grants.
               -------------------

               2.2.1.  Original Grant. Chairman was granted a non-qualified
                       --------------
     option to purchase 50,000 shares of the Company's Common Stock under the
     Company's 1996 Amended and Restated Stock Option Plan (the "1996 Plan"), at
                                                                 ---------
     an exercise price equal to the fair market value on the date of grant  The
     shares subject to this option vested and became exercisable as follows:
     16,666.66 shares vested on the last day of each of the months of April, May
     and June, 1999.

               2.2.2.  Additional Grant.  Chairman was granted a non-qualified
                       ----------------
     option to purchase an additional 125,000 shares of the Company's Common
     Stock under the 1996 Plan, at an exercise price equal to $0.125 which was
     the fair market value on the date of grant (the "Additional Shares").  Such
                                                      -----------------
     Additional Shares vest and become exercisable as follows, provided Chairman
     continues to provide services to the Company:

                       (A)   50,000 shares vest over a four-year period as
          follows: Twenty-five percent (25%) of the shares vest on July 1, 2000
          and one-thirty-sixth (1/36th) of the remaining seventy-five percent
          (75%) of the shares vest ratably at
<PAGE>

          the end of each month thereafter upon Chairman's completion of each
          month of service with the Company.

                       (B)   75,000 shares vest as follows:

                             (i)    25,000 shares upon the earlier of (A) the
                             closing of a private equity financing with gross
                             proceeds to the Company of at least $20.0 million
                             and (B) June 30, 2003;

                             (ii)   25,000 shares upon the earlier of (A) the
                             closing of the Company's initial public offering of
                             Common Stock pursuant to a registration statement
                             filed under the Securities Act of 1933, as amended
                             and (B) June 30, 2003; and

                             (iii)  25,000 shares upon consummation of four (4)
                             agreements with corporate or strategic partners
                             (each corporate or strategic agreement to be
                             evidenced by an equity investment or an agreement
                             to collaborate with respect to development,
                             marketing or product offering); provided that in
                             any event such 25,000 shares shall be deemed fully
                             vested on June 30, 2003 if Chairman is still
                             providing services to the Company.

          2.3  Directors' Stock Option Grant.  The option grants set forth in
               -----------------------------
this Agreement are in consideration of Chairman's consulting services to the
Company and are in addition to the option grants automatically granted under the
Company's 1998 Directors Stock Option Plan in consideration of Chairman's
service as a director of the Company.

          2.4  Expenses.  The Company shall reimburse Chairman for the cost of
               --------
expenses incurred in connection with the performance of his obligations under
this Agreement within thirty (30) days of delivery of expense receipts.  As a
condition to receipt of reimbursement, Chairman shall be required to submit to
the Company reasonable evidence that the amount involved was expended and
related to services provided under this Agreement.  Any individual expense in
excess of five hundred dollars ($500) shall require the prior approval of the
President and C.E.O. of the Company.

     Section 3.  Consulting or Other Services for Competitors.  Chairman
represents and warrants that Chairman will not, during the term of this
Agreement, perform any consulting or other services for any company, person or
entity whose business or proposed business in any way involves products or
services which could reasonably be determined to be competitive with the
products or services or proposed products or services of the Company. If,
however, Chairman decides to do so, Chairman agrees to notify the Company in
writing in advance (specifying the identity of the entity or the person) and
provide information sufficient to allow the Company to determine if such
consulting would conflict with projects or products of the Company.  If the

                                      -2-
<PAGE>

Company determines that such business is in competition with that conducted by
the Company, this Agreement shall terminate immediately.

     Section 4.  Investment in Future Equity Financings.  Subject to the
approval of the Board of Directors and other legal or contractual restrictions,
Chairman may be offered the opportunity to invest in the Company's future equity
financings on the same terms and conditions as the other investors in such
financings.

     Section 5.  Confidential Information.  Chairman understands his
responsibility to treat as confidential certain information concerning the
Company.  In connection with the performance of his obligations for the Company,
Chairman agrees that he will hold information designated as confidential in
confidence and not disclose any such information to any third party except as
reasonably required to perform his obligations or as authorized by the Company.
Upon termination of this Agreement, Chairman shall return all confidential and
proprietary information in his possession to the Company at Company's request.
Furthermore, Chairman will abide by the terms and conditions as set forth in the
Company's "Proprietary Information and Inventions Agreement" executed by
Chairman concurrently with this Agreement.

     Section 6.  Independent Contractor.  Chairman shall be an independent
contractor, not an employee of the Company and shall have the sole control and
discretion in the manner of performing the services described in this Agreement.
Chairman will be responsible and liable for, any and all income taxes relating
to the compensation he is paid.  It is further understood and agreed, Chairman
is not eligible to participate in any employee benefit plans or employee
programs sponsored or financed by the Company.

     Section 7.  Termination.  This Agreement will terminate twelve (12) months
following the effective date on this Agreement.  Notwithstanding any other
provision of this agreement, either party hereto may terminate this Agreement at
any time upon giving thirty (30) days written notice to the other party.
Termination shall have not effect upon the rights and obligations of the parties
arising out of transaction occurring prior to the effecting date of such
termination.

     Section 8.  Survival.  The obligations set forth in Sections 3, 5, 6, 7, 8,
9, 10, 11 and 12 shall survive any termination of this Agreement.

     Section 9.  Non-Assignability.  Neither this Agreement nor the rights and
obligations hereunder are assignable by Chairman either voluntarily or by
operation of law.

     Section 10.  Governing Law.  This Agreement shall be construed in
accordance with the laws of the State of Washington.

     Section 11.  Indemnification.  Company hereby agrees to hold harmless and
indemnify Chairman to the full extent authorized or permitted by law.

                                      -3-
<PAGE>

     Section 12.  Entire Agreement.  This Agreement constitutes the entire
understanding between the parties with respect to this subject matter.

                                    COMPANY:

                                    /s/ Timothy J. Kilgallon
                                    ------------------------------
                                    Timothy J. Kilgallon
                                    President & C.E.O.
                                    Pointshare Corporation
CHAIRMAN:

/s/ Craig T. Davenport
---------------------------
Craig T. Davenport

                                      -4-<PAGE>

                                                                   EXHIBIT 10.29

                                PROMISSORY NOTE
                                ---------------

$170,000.00                                                 Bellevue, Washington
                                                                January 14, 2000

     For value received, the undersigned promises to pay Pointshare Corporation,
a Delaware corporation (the "Company"), at its principal office the principal
sum of $170,000.00 with interest from the date hereof at a rate of 6.21% per
annum, compounded annually, on the unpaid balance of such principal sum. Such
principal and interest shall be due and payable according to the schedule
provided below.

     This Note, which is full recourse, is secured by a pledge of certain shares
of Common Stock of the Company (the "Shares") and is subject to the terms of a
Pledge and Security Agreement between the undersigned and the Company of even
date herewith.

     If prior to payment in full of this Note either (i) the undersigned's
employment or consulting relationship with the Company is terminated, or (ii)
the undersigned transfers, sells or disposes of any of the Shares, this Note
shall be immediately due and payable.

     Principal and interest are payable in lawful money of the United States of
America. AMOUNTS DUE UNDER THIS NOTE MAY BE PREPAID AT ANY TIME WITHOUT INTEREST
OR PENALTY.

     Should suit be commenced to collect any sums due under this Note, such sum
as the Court may deem reasonable shall be added hereto as attorneys' fees. The
makers and endorsers have severally waived presentment for payment, protest,
notice of protest and notice of nonpayment of this Note.

                                        /s/ Tim Kilgallon
                                        ----------------------------------------

Payment Schedule:
----------------

Note payments are due one year after the full vesting on each option grant. The
payment schedule is as follows:

<TABLE>
<S> <C>          <C>      <C>         <C>           <C>          <C>
--------------------------------------------------------------------------------
 #     Vesting     Full     Due Date    Amount Due   Interest     Total Due
    Commencement  Vesting
--------------------------------------------------------------------------------
 1    6/29/99     6/28/03   6/28/04    $ 87,500.00  $26,675.24   $114,175.24
--------------------------------------------------------------------------------
 2   12/14/99    12/13/03  12/13/04    $ 82,500.00  $28,443.16   $110,943.16
--------------------------------------------------------------------------------
      Totals                           $170,000.00  $55,118.40   $225,118.40
--------------------------------------------------------------------------------
</TABLE>

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00004-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00004-of-00352.parquet"}]]