Document:

exv10w18

Exhibit 10.18

EXECUTIVE MEDICAL PLAN

OF GENERAL MILLS

SECTION 1

Introduction

1.1      Purpose

          The Executive Medical Plan of General Mills, as amended effective as of January 1, 2011,
unless otherwise noted (the “Plan”), is maintained by General Mills, Inc. (the “Company”) to
provide comprehensive health and welfare benefits to certain eligible Employees (and, where
applicable, their enrolled eligible Dependents) of the Company and its Affiliates that participate
in the Plan. The Plan consists of health care benefits that include Participating Medical Plans
(including medical, vision, and prescription drug benefits) intended to qualify under Section 105
of the Internal Revenue Code (the “Code”). Each plan that forms a part of the Plan is referred to
as a “Participating Plan” in this Plan document. The Plan is intended to constitute one employee
welfare benefit plan under Section 3(1) of the Employee Retirement Income Security Act of 1974, as
amended (“ERISA”).

          The Plan is considered a “hybrid entity” as defined by 45 CFR Part 164.504(a) of the Standards
for the Privacy of Individually Identifiable Health Information, 45 CFR Parts 160 and 164 (the
“Privacy Rule”) promulgated pursuant to the Health Insurance Portability and Accountability Act of
1996 (“HIPAA”). All benefits provided under the Plan constitute the health care component of the
hybrid entity and shall be subject to the requirements of the Privacy Rule.

          References to the “Internal Revenue Code,” “Code,” “ERISA” or “HIPAA” include any comparable
section or sections of any future legislation which amends, supplements or supersedes said Sections
of the Code, ERISA or HIPAA cited herein.

1.2      Effective Date and Plan Year

          The effective date of this amendment of the Plan is January 1, 2011, unless otherwise noted.
The Plan Year is the twelve (12) consecutive month period commencing each January 1.

1.3      Plan Administrator

          The Plan is administered by the Company or its designated representatives (the “Plan
Administrator”). Any notice or document required to be given to or filed with the Plan or a
Participating Plan will be properly given or filed if delivered to the Plan Administrator in care
of General Mills, Inc., attn: Benefits Department, Number One General Mills Blvd., Minneapolis,
Minnesota 55426-1348, or mailed by registered mail, postage prepaid, to the Plan Administrator in
care of General Mills, Inc., attn.: Benefits Department, P.O. Box 1113, Minneapolis, MN 55440-1113.

1.4      Source or Funding of Benefits

          The Employers and Covered Persons share the cost of coverage under the Participating Plans.
All premiums under fully-insured Participating Plans are remitted directly to the insurance
companies (and HMOs) issuing the various Participating Plan coverage. Benefits under the Plan may
be provided on either an insured or self-insured basis, or combination thereof, as shall be
determined by the Company in its sole discretion. The Company and each Employer may change and/or
impose Employee contribution requirements under any of the Participating Plans at any time.
Eligible Employees will be notified of any change prior to their effective date.

1.5      Plan Supplements

          Supplements are attached to and form a part of the Plan for purposes of incorporating by
reference the terms and provisions of the Participating Plans. From time to time, Supplements may
be added for purposes of modifying provisions of the Plan or for adding or terminating
Participating Plans under the Plan.

 

 

SECTION 2

Definitions

          Except as otherwise noted herein, the definitions in this Section 2 shall apply to all
Participating Plans and Covered Persons.

2.1      Incorporation of Definitions

          The Participating Plans, as identified in the applicable Plan Supplement, are documented by
either a plan document or Summary Plan Description, an insurance policy and certificate of
coverage, or an HMO contract and HMO membership booklet. The documentation for each Participating
Plan is identified and incorporated by reference in the Plan through Plan Supplements. This
subsection further incorporates by reference the terms and their definitions which are specific to
the documentation for each Participating Plan. Definitions under this Section 2 shall apply
uniformly and without exception to all Participating Plans, and to the Plan Supplements unless
otherwise specified in the applicable Supplement.

2.2      Company

          The term “Company” means General Mills, Inc.

2.3      Effective Date

          The “Effective Date” of this amendment of the Plan is January 1, 2011, unless otherwise noted.

2.4      Named Fiduciary

          The term “Named Fiduciary” means General Mills, Inc., or such other committee, entity or
person to whom the Company has delegated the discretionary authority and responsibility for
managing and administering the Plan in accordance with the terms of Section 8 of the Plan.

2.5      Participating Medical Plan

          The term “Participating Medical Plan” or “Participating Medical Plans” means the plan or plans
specified in Plan Supplement A.

2.6      Plan

          The term “Plan” means the Executive Medical Plan of General Mills, as amended effective as of
January 1, 2011.

2.7      Plan Administrator

          The term “Plan Administrator” means General Mills, Inc., or its designated representative(s).

2.8      Plan Sponsor

          The term “Plan Sponsor” means General Mills, Inc.

2.9      Summary Plan Description

          The term “Summary Plan Description” means the Summary Plan Descriptions prepared and issued by
the Company for the Plan. The Summary Plan Description for an HMO is the HMO membership booklet.
From time to time, the Summary Plan Description may be updated with a Summary of Material
Modifications explaining any material changes to the terms of one or more

 

 

of the Participating Plans governed under ERISA. Summary of Material Modifications are
incorporated in and form a part of the Summary Plan Description for the Participating Plan.

SECTION 3

Eligibility, Enrollment and Participation

     Rules regarding eligibility, enrollment and participation are set forth in the applicable
Participating Plan. Provided, however, that for the 2011 plan year, each participating plan
subject to the Patient Protection and Affordable Care Act shall be a grandfathered plan and such
plan(s) shall comply with the insurance market reforms required by such Act; including the
extension of eligibility for coverage of natural, adopted, step and foster children up to age 26,
unless such individual is otherwise eligible for employer sponsored coverage through their spouse
or as a full-time employee.

     Notwithstanding any other provision in the Plan, the summary plan
description or any other documents incident thereto, effective January 1, 2012 only
participants (individuals covered by the plan on December 31, 2011)
who are Survivors or who have retired or have
informed senior leadership on or before April 25, 2011 of their intention to retire from
the Company, and their Dependents remain eligible to participate in
the Plan.

SECTION 4

Contributions

     As a condition of participation in the Plan, an eligible Employee shall make such
contributions in such amounts as the Company, in its sole discretion, shall determine for each Plan
Year at the time specified by the Participating Plan. For each Plan Year, each Employer shall make
contributions under the Plan in such amounts and at such times as the Company in its sole
discretion shall determine are appropriate.

SECTION 5

Benefits and Limitations

5.1      Summary Plan Descriptions

          The benefits and limitations under each of the Participating Plans are found in the Summary
Plan Description specified in the applicable Supplement for the Participating Plan in which Covered
Persons are enrolled. For purposes of this subsection, the term Summary Plan Description shall
also include insurance certificates of coverage and HMO membership booklets. Provided, however,
that for the 2011 plan year, each participating plan subject to the Patient Protection and
Affordable Care Act shall be a grandfathered plan and such plan(s) shall comply with the insurance
market reforms required by such Act; including the removal of the lifetime maximum benefit limit.

5.2      Insurance Policies and HMO Contracts

          Notwithstanding subsection 5.1 above, the specific benefits and limitations (including
exclusions of benefits) specified in the insurance contract entered into by the Company and
identified as fully insuring a Participating Plan in the applicable Plan Supplement, or the terms
of any HMO contract, shall control with respect to that Participating Plan and class or classes of
Covered Persons enrolled.

5.3      Compliance with Applicable Laws

     Notwithstanding the provisions of any Summary Plan Descriptions, insurance policies, HMO
contracts or certificates of coverage to the contrary, all Participating Plans shall be
administered in accordance with the applicable terms of ERISA, COBRA, HIPAA, the Newborns’ and
Mothers’ Health Protection Act, the Women’s Health and Cancer Rights Act, the Mental Health Parity
Act, and all other applicable federal laws.

SECTION 6

Coordination of Benefits

     The Coordination of Benefits (COB) provisions are intended to ensure that, when a Covered
Person is covered both by this Plan and by another group health plan or Medicare, the Covered
Person shall receive total reimbursement at a level not less than if the Covered Person had
coverage only under this Plan. The Plan Administrator shall administer the Plan in accordance with
this intended purpose.

 

 

     The COB provisions including the order of benefit determination and payment procedures
are set forth in the applicable Summary Plan Description insurance policy and certificate of
coverage or HMO contract and HMO membership booklet for in the applicable Participating
Plan.

SECTION 7

COBRA Continuation Coverage

     The provisions relating to the rights of certain Covered Persons to elect to continue group
health coverage under a Participating Medical if, but for such election, a qualifying event would
result in a Covered Person’s loss of coverage under the Plan are described in the applicable
Summary Plan Description, insurance policy and certificate of coverage, or HMO contract and HMO
membership booklet for that Participating Plan. The Plan Administrator may delegate COBRA
responsibilities to a committee, entity(ies) or person(s) pursuant to the provisions of ERISA.

SECTION 8

Administration of the Plan

     The Company shall be the Plan Sponsor and the Plan Administrator and shall be a Named
Fiduciary of the Plan. The Company may delegate to a committee, entity(ies) or person(s) the
responsibility for managing and administering the Plan pursuant to the provisions of ERISA.

SECTION 9

HIPAA

     The Plan will comply with the HIPAA privacy and security regulation. In accordance with the
Privacy Rule standard at 45 C.F.R. §164.504(f), the Health Plan will disclose and will permit its
Business Associates or a Health Insurance Issuer or HMO with respect to the Health Plan to disclose
health information, including Protected Health Information (“PHI”), to the Plan Sponsor only as
under the HIPAA Privacy Regulations.

     In accordance with the Privacy Rule, the Company has a list of employees or classes of
employees and other persons under the control of the Plan Sponsor that may be given access to PHI.
These listed individuals may only have access to and Use and Disclose PHI for plan administration
functions that the Plan Sponsor performs for the Health Plan. And individuals who do not comply
with the HIPAA regulations shall be subject to the Health Plan’s Policy on Sanctions for the
Improper Use and Disclosure of PHI.

SECTION 10

Claims Procedure

          Claims for benefits and appeals of denied claims under the Plan shall be administered in
accordance with Section 503 of ERISA, the regulations thereunder (and any other law that amends,
supplements or supersedes said Section of ERISA), and the procedures adopted by the Plan
Administrator, or its delegate, as appropriate, for such purpose which procedures are set forth in
the applicable Summary Plan Description insurance policy and certificate of coverage or HMO
contract and HMO membership booklet for each Participating Plan and are incorporated herein by
reference. The Plan shall provide adequate notice to any claimant whose claim for benefits under
the Plan has been denied, setting forth the reasons for such denial, and afford a reasonable
opportunity to such claimant for a full and fair review by the appropriate Plan Administrator of
the decision denying the claim. Benefits will be paid under the Plan only if the Administrator, or
its delegate, determines in its discretion that the applicant is entitled to them.

SECTION 11

General Provisions

11.1      Action by Employer

          Any action required or permitted to be taken under the Plan by the Company shall be in
accordance with procedures utilized by the Company for that purpose.

 

 

11.2      Interests Not Transferable

          Except as otherwise permitted (a) by the Plan Administrator, the Appeals Fiduciary or the
Claims Administrator solely to assign benefits as payment to health care providers pursuant to the
terms of a Participating Medical Plan; (b) as may be allowed under the terms of a group insurance
policy; or (c) as required by the tax withholding provisions of any applicable law, benefits
payable to a Covered Person under a Participating Plan are not in any way subject to the Covered
Person’s debts or other obligations and may not be voluntarily sold, transferred, alienated or
assigned.

11.3      Facility of Payment

          When a Covered Person is under legal disability, or in the opinion of an Employer is in any
way incapacitated so as to be unable to manage his or her financial affairs, the Employer, the Plan
Administrator, the Appeals Fiduciary or the Claims Administrator may make payments or distributions
to the Covered Person’s legal representative or until a claim is made by a conservator or other
person legally charged with the care of such person, to a relative or friend of such Covered Person
for such person’s benefit; or the Plan Administrator may direct payments or distributions for the
benefit of the Covered Person in any manner which is consistent with the provisions of the
Participating Plan and any underlying insurance policy. Any payments made in accordance with the
foregoing provisions of this subsection shall be a full and complete discharge of any liability for
such payment under the Plan and the Participating Plan.

11.4      Employment Rights

          Coverage under the Plan or a Participating Plan does not constitute a contract of employment
and participation will not give any Covered Person the right to be employed in the service of the
Company or any Employer, nor any right or claim to any benefit under a Participating Plan, unless
such right or claim has specifically accrued under the terms of the applicable Participating Plan.

11.5      Litigation by Covered Persons or Other Persons

          To the extent permitted by law, if a legal action begun by or on behalf of any person against
the Company, or any Employer (or any employee, officer or member of the Board of Directors of the
Company or an Employer) with respect to benefits payable under a Participating Plan or under the
Plan results adversely to that person, or if a legal action arises because of conflicting claims to
a Covered Person’s benefits, the cost to the Company or the Employer (or employee, officer or
member of the Board of Directors of the Company or an Employer) of defending the action will be
charged to the sums, if any, that were involved in the action or were payable to or on behalf of
the Covered Persons concerned.

11.6      Evidence

     Evidence required of anyone under a Participating Plan may be by certificate, affidavit,
document or other information which the person acting on it considers pertinent and reliable, and
signed, made or presented by the proper party or parties.

11.7      Gender and Number

     Where the context admits, words in the masculine gender shall include the feminine and neuter
genders, the singular shall include the plural, and the plural shall include the singular.

11.8      Waiver of Notice

     Any notice required under a Participating Plan may be waived by the person entitled to such
notice.

11.9      Severability

     In case any provisions of the Plan or a Participating Plan shall be held illegal or invalid
for any reason, such illegality or invalidity shall not affect the remaining provisions of the Plan
or Participating Plan, and the Plan or Participating Plan shall be construed and enforced as if
such illegal and invalid provisions had never been set forth in the Plan or Participating Plan.

 

 

11.10      Controlling Law

     To the extent not superseded by laws of the United States, the Laws of Minnesota shall be
controlling in all matters relating to a Participating Plan and the Plan.

11.11      Recovery of Benefits

     In the event a Covered Person receives a benefit payment under a Participating Plan which is
in excess of the benefit payment which should have been made, the Company shall have the right to
recover the amount of such excess from such Covered Person. The Company may, however, at its
option, direct the Claims Administrator or Appeals Fiduciary to deduct the amount of such excess
from any subsequent benefits payable under the Participating Plan to or for the benefit of the
Covered Person as allowed under any applicable law. Overpayments made under an insured
Participating Plan shall be recoverable under the terms of the applicable insurance policy.

11.12      Right of Reimbursement

     Notwithstanding any provisions of the Plan to the contrary, the provisions of this subsection
shall apply if a person or persons other than the Covered Person who makes a claim for benefits is
considered responsible (the “responsible person(s)”) for the sickness, injury or other condition
causing the Covered Person to receive benefits under the Plan. The claim of, or with respect to, a
Covered Person for benefits under the Plan does not affect the Covered Person’s claim or right to
action for all damages against a responsible person. The Covered Person and Dependent shall agree
as a condition to participating in the Plan that the Plan has the right to subrogation. Upon
payment of any benefits under this Plan, the Plan reserves the right to be subrogated to the rights
of a Covered Person, any Dependent(s), or heirs, guardians, executors, or other representatives, to
recovery from any responsible person for payment of medical expenses incurred as a result of
sickness, injury or other condition sustained by a Covered Person or any Dependents. If benefits
are paid under the Plan and the Covered Person or Dependent(s) later obtains a recovery, the
Covered Person is obligated under the terms of this Plan to reimburse the Plan for the benefits
paid. The Plan shall be reimbursed in full for benefits paid, regardless of whether the Covered
Person or Dependent(s) have been “made whole” or fully compensated for damages by any responsible
person or third party alleged to be legally responsible to the Covered Person, including the
automobile or liability carrier of the Covered Person, and regardless of whether medical expenses
are itemized in a payment or award. Reimbursement due the Plan shall not be subject to or limited
by any proration formula that takes into account the relationship between the amount of damages
claimed by the Covered Person and the amount of recovery received by the Covered Person, whether by
settlement, judgment, insurance proceeds or in any other manner, nor shall it be subject to or
limited by any reduction of any recovery of payment due to the Covered Person’s or any third
party’s fault or negligence.

          The Covered Person and Dependent(s) must cooperate with the Plan Administrator in assisting it
to protect its legal rights under these subrogation provisions. The Plan maintains both a right of
reimbursement and a separate right of subrogation. The Covered Person and Dependent(s) must do
nothing to prejudice the Plan’s rights under this provision, either before or after the need for
services or benefits from this Plan. The Covered Person is obligated to immediately inform the
Plan Administrator of any illness or injury of the Covered Person or Dependent(s) for which a claim
for damages may be made against any responsible person or third party, including an automobile or
liability carrier of the Covered Person or Dependent(s). The Covered Person shall acknowledge that
the subrogation right and reimbursement right of the Plan shall be considered the first priority
claim against any responsible person or third party, to be paid on a first-dollar basis before any
other claims which may exist are paid, including claims by the Covered Person or Dependent(s) for
general damages. The Covered Person and Dependent shall assign to the Plan, if requested by the
Plan, any amounts received as a judgment, recovery or settlement, to the full extent of the Plan’s
cost for benefits paid and consent to an equity for such lien amount.

          The payment of benefits under this subsection is conditioned upon the Plan’s right of
reimbursement from the proceeds of any recovery received by or payable to the Covered Person,
whether by settlement, judgment, insurance proceeds, or otherwise. The Plan may, at its
discretion, take such action as may be necessary and appropriate to preserve its rights, including
placing a lien against any responsible person or other third party recovery to the extent of the
benefits paid by the Plan for the subject illness or injury, bringing suit on behalf of the Covered
Person or Dependent(s), or intervening in any lawsuit involving the Covered Person or Dependent(s)
related to the illness or injury. The Plan may, at its discretion, require the assignment of the
Covered Person or Dependent(s) right of recovery, up to the extent of benefits provided under the
Plan. The Plan may initiate any suit against the Covered Person or Dependent(s) or the legal
representative of the same to enforce the terms of this Plan. Any proceeds collected, held or
received by the Covered Person, Dependent(s), legal representative, or any other party to whom such
proceeds may be paid by virtue of a settlement of, or judgment relating to, any claim of the
Covered Person or Dependent(s) that arises from the same event to which payment by the Plan is
related, are constructively held in trust for the benefit of the Plan and for satisfaction of the
Plan’s subrogation right and/or reimbursement right. The Plan also reserves the right to require
the Covered Person or Dependent(s) to sign a reimbursement agreement before releasing payment when
a responsible person or third party, including an automobile or liability

 

 

carrier, may be responsible for payment of medical expenses. A violation of the reimbursement
agreement is considered a violation of the terms of the Plan.

     If the Covered Person should directly receive payment from or on behalf of any responsible
person or from a third party, the Covered Person is required to immediately reimburse the Plan on a
first dollar basis the full amount of benefits paid by the Plan, up to the aggregate amount
recovered from or on behalf of each responsible person and any third party. Except to the extent
permitted by the Plan Administrator pursuant to nondiscriminatory rules established by the Plan
Administrator in its discretion, the Plan will not pay attorney fees or costs associated with a
Covered Person’s claim or lawsuit. To the extent permitted by applicable law, amounts due the Plan
under this subsection may be applied against any other present or future benefits (and thereby
reduce such benefits) payable under this Plan to or on behalf of the Covered Person or any
Dependent(s), regardless of whether such benefits are related to the subject sickness, injury or
other condition.

11.13      Information to be Furnished by Covered Persons

     Covered Persons under a Participating Plan must furnish the Plan Administrator, the Appeals
Fiduciary and the Claims Administrator, as applicable, with such evidence, data or information as
the Plan Administrator, the Appeals Fiduciary or the Claims Administrator consider necessary or
desirable for administrative purposes. A fraudulent misstatement or omission of fact made by a
Covered Person on an enrollment form or a claim for benefits may be used to cancel coverage and/or
to deny claims for benefits under the Participating Plan.

11.14      Administrator Decisions Final

     The Claims Administrator and the Appeals Fiduciary have the discretionary authority to
determine eligibility for benefits under the Plan and each Participating Plan, subject to the terms
of the Participating Plan and any underlying insurance contract. The Plan Administrator retains
full discretionary authority over all appeals following an initial claim denial with respect to the
Participating Medical and Dental Plans. The insurance company or HMO has discretionary authority
to interpret the terms of the insurance policy or HMO contract and membership certificate and to
decide benefit claims under the applicable contract. Subject to applicable law, any interpretation
of the provisions of the Plan or a Participating Plan and any decisions on any matter within the
discretion of the Plan Administrator, the Claims Administrator, the Appeals Fiduciary, an insurance
company or an HMO made in good faith shall be binding on all persons. A misstatement or other
mistake of fact shall be corrected when it becomes known to the parties, and the Plan Administrator
or appropriate Claims Administrator, the Appeals Fiduciary, insurance company, or HMO shall make
such adjustment on account thereof as it considers equitable and practicable. Neither the Plan
Administrator, any Claims Administrator, Appeals Fiduciary, insurance company, HMO, nor any
Employer shall be liable in any manner for any determination of fact made in good faith. Benefits
shall be paid under the Plan if the Plan Administrator, or its delegate, decides in its discretion
that the applicant is entitled to them.

     After exhaustion of the Plan’s claim procedures, any further legal action taken against the
Plan or its fiduciaries by the Retiree or Dependent (or other claimant) for benefits under the Plan
must be filed in a court of law no later than one year after the Appeals Fiduciary’s final decision
regarding the claim. No action at law or in equity shall be brought to recover benefits under this
Plan until the appeal rights herein provided have been exercised and the Plan benefits requested in
such appeal have been denied in whole or in part.

11.15      Uniform Rule

     The Plan Administrator and each Claims Administrator and Appeals Fiduciary shall administer
the Plan and Participating Plans on a reasonable and nondiscriminatory basis and shall apply
uniform rules to all Covered Persons similarly situated.

11.16      Cost of Plan Administration

     The costs and expenses incurred by the Employers in administering the Plan shall be paid by the Employers.

11.17      Physical Examination

     The Plan Administrator, a Claims Administrator, an Appeals Fiduciary or any insurance company
or HMO at its own expense, shall have the right and opportunity to have the Covered Person whose
illness or injury or sickness is the basis of a claim,

 

 

examined by a physician designated by it, when and as often as it may reasonably require
during the pendency of a claim under the Plan, provided it is not otherwise prohibited by law.

11.18      Certificates of Coverage

     The Plan Administrator shall provide a certificate of creditable coverage in accordance with
HIPAA to any Covered Person or former Covered Person who (i) terminates coverage under the
Participating Medical or Dental Plan; (ii) terminates COBRA continuation coverage under the
Participating Medical or Dental Plan; or (iii) requests a certificate of creditable coverage from
the Plan Administrator at any time within 24 months of the loss of coverage under a Participating
Medical or Dental Plan. Notwithstanding the foregoing, there shall be no obligation for the Plan
Administrator to furnish a certificate of creditable coverage to a Covered Person or former Covered
Person if an insurer or HMO has already provided such a certificate to the Covered Person or former
Covered Person.

11.19      Indemnification

     The Company shall fully protect and indemnify the Plan Administrator and each other officer
and employee of the Company serving in a fiduciary capacity under the Plan against any and all
liabilities, damages, costs and expenses (including reasonable attorney’s fees) incurred by such
individual by reason of any act or failure to act made in good faith and consistent with the
provisions of the Plan, including costs and expenses incurred in defense or settlement of any claim
relating thereto. A Plan fiduciary that is a third party service provider or an insurer shall not
be entitled to indemnification pursuant to this Section and shall only be indemnified to the extent
provided in a written agreement with such service provider.

SECTION 12

Amendment and Termination

12.1      Amendment

     Any part or all of the Plan and any Participating Plan may be amended by the Company at any
time. Any policy providing insured benefits (including an HMO contract) may be amended by the
Company with the agreement of the insurance company or the HMO at any time, except that no
amendment shall reduce the amount of benefits payable for claims incurred prior to the date of
amendment, determined in accordance with the terms of the Participating Plan as in effect prior to
such date. All amendments shall be made by action of the Company’s Board of Directors or its
delegate(s) or a committee or a person or persons designated to act on behalf of the Board of
Directors or its delegate.

12.2      Right to Terminate

     No provision in this Plan document, including any provision in the Supplements hereto or any
insurance policy, HMO membership booklet, or Summary Plan Descriptions incorporated by reference in
said Supplements, is intended to commit the Company or any Employer to the provision of permanent
welfare benefits of any type to any class of Covered Persons, eligible Employees or Dependents, or
to the maintenance of the Plan. The Company shall have the sole authority to terminate part or all
of the Plan as to some or all classes of Covered Persons and/or any Participating Plan at any time.
An Employer may terminate participation in any Participating Plan as to its employees at any time
with the written consent of the Company subject to the Employer satisfying any remaining funding
obligations for one or more of the Participating Plans. In the event of the dissolution, merger,
consolidation or reorganization of an Employer, participation in all plans shall terminate as to
such Employer, unless the participation in one or more of the Participating Plans is continued by a
successor to such Employer with the consent of the Company. In the event of any such termination,
the same limitation with respect to its effect shall apply as set forth in subsection 12.1.

12.3      Notice of Amendment or Termination

     Covered Persons will be notified of any amendment or termination of a Participating Plan or of
the Plan within a reasonable time. Upon the termination of a Participating Plan or the Plan, any
benefit rights of all Covered Persons affected thereby shall become payable as the Plan
Administrator may direct.

 

 

SUPPLEMENT A

(Effective January 1, 2009)

Participating Medical Plans

          A-1. Purpose. The purpose of this Supplement A is to incorporate by reference the
terms and provisions of the documents governing eligibility and benefits under the medical plans
specified in paragraph A-2 (“Participating Medical Plans”) made available to eligible Employees and
their eligible Dependents. Unless otherwise defined herein, capitalized terms in this Supplement A
shall have the same meaning given them in Section 2 of the Plan document.

          A-2. Participating Medical Plan Documents Incorporated By Reference. The terms and
provisions of the following Participating Medical Plan documents are incorporated herein by
reference and, subject to the terms of paragraph A-3, constitute the controlling terms and
provisions of the applicable Participating Medical Plans.

          The terms and provisions of the following Participating Medical Plans’ documents, including
the most recent Summary Plan Description for the Plans (including any Summaries of Material
Modification thereof):

	 	§	 	General Mills, Inc. Senior Executive Plan
	 
	 	§	 	General Mills International Health Plan Option

          The plans listed above are fully insured. The Company, in its sole discretion, retains the
right to amend the insurance policy in conjunction with the applicable insurance company or to
terminate the insurance policy at any time. The Company, in its sole discretion, retains the right
to amend or terminate a Participating Medical Plan or to change the cost of Participating Medical
Plan coverage at any time. Covered Persons will be notified prior to the effective date of any
change.

          A-3. Resolution of Conflicts. The Company has the discretionary authority to determine
eligibility and to interpret the Participating Medical Plan documentation incorporated by reference
under this Supplement A. In the event there is a conflict between the Plan document, this
Supplement A, and the Participating Medical Plan documents incorporated herein by reference, the
terms of the Plan document shall control first, this Supplement A next, and the Participating
Medical Plan documents incorporated herein by reference last. In the case of issues relating to
fully insured benefits, the applicable contract and membership booklet or the applicable insurance
policy and certificate shall control to the extent it does not conflict with the terms of the Plan
document, the Summary Plan Description or applicable state or federal law.

 

 

GENERAL MILLS EXECUTIVE HEALTH PLAN

GENERAL PROVISIONS

As used in this booklet:

“Accident and health” means any dental, dismemberment, hospital, long term disability, major
medical, out-of-network point-of-service, prescription drug, surgical, vision care or weekly
loss-of-time insurance provided by this plan.

“Covered person” means an employee or a dependent insured by this plan.

“Employer” means the employer who purchased this plan.

“Our,” “The Guardian,” “us” and “we” mean The Guardian Life Insurance Company of America.

“Plan” means the Guardian plan of group insurance purchased by your employer.

“You” and “your” mean an employee insured by this plan.

Limitation of Authority

No person, except by a writing signed by the President, a Vice President or a Secretary of The
Guardian, has the authority to act for us to: (a) determine whether any contract, plan or
certificate of insurance is to be issued; (b) waive or alter any provisions of any insurance
contract or plan, or any requirements of The Guardian; (c) bind us by any statement or promise
relating to any insurance contract issued or to be issued; or (d) accept any information or
representation which is not in a signed application.

Incontestability

This plan is incontestable after two years from its date of issue, except for non-payment of
premiums. No statement in any application, except a fraudulent statement, made by a person insured
under this plan shall be used in contesting the validity of his insurance or in denying a claim for
a loss incurred, or for a disability which starts, after such insurance has been in force for two
years during his lifetime. If this plan replaces a plan your employer had with another insurer, we
may rescind the employer’s plan based on misrepresentations made by the employer or an employee in
a signed application for up to two years from the effective date of this plan.

Examination and Autopsy

We have the right to have a doctor of our choice examine the person for whom a claim is being made
under this plan as often as we feel necessary. And we have the right to have an autopsy performed
in the case of death, where allowed by law. We’ll pay for all such examinations and autopsies.

Coordination Between Continuation Sections

A covered person may be eligible to continue his group health benefits under this plan’s “Federal
Continuation Rights” section and under other continuation sections of this plan at the same time.
If he chooses to continue his group health benefits under more than one section, the continuations:
(a) start at the same time; (b) run concurrently; and (c) end independently, on their own terms. A
covered person covered under more than one of this plan’s continuation sections: (a) will not be
entitled to duplicate benefits; and (b) will not be subject to the premium requirements of more
than one section at the same time.

An Important Notice About Continuation Rights

The following “Federal Continuation Rights” section may not apply to the employer’s plan. The
employee must contact his employer to find out if: (a) the employer is subject to the “Federal
Continuation Rights” section, and therefore; (b) the section applies to the employee.

 

 

YOUR CONTINUATION RIGHTS

Federal Continuation Rights

Important Notice This section applies only to any dental, out-of-network point-of-service medical,
major medical, prescription drug or vision coverages which are part of this plan. In this section,
these coverages are referred to as “group health benefits.” This section does not apply to any
coverages which apply to loss of life, or to loss of income due to disability. These coverages can
not be continued under this section. Under this section, “qualified continuee” means any person
who, on the day before any event which would qualify him or her for continuation under this
section, is covered for group health benefits under this plan as: (a) a covered active employee or
qualified retiree; (b) the spouse of a covered active employee or qualified retiree; or (c) the
dependent child of a covered active employee or qualified retiree. A child born to, or adopted by,
the covered activee employee or qualified retiree during a continuation period is also a qualified
continuee. Any other person who becomes covered under this plan during a continuation provided by
this section is not a qualified continuee.

Conversion Continuing the group health benefits does not stop a qualified continuee from converting
some of these benefits when continuation ends. But, conversion will be based on any applicable
conversion privilege provisions of this plan in force at the time the continuation ends.

If Your Group Health Benefits End

If your group health benefits end due to your termination of employment or reduction of work hours,
you may elect to continue such benefits for up to 18 months, if you were not terminated due to
gross misconduct. The continuation: (a) may cover you or any other qualified continuee; and (b) is
subject to “When Continuation Ends”.

Extra Continuation for Disabled Qualified Continuees

If a qualified continuee is determined to be disabled under Title II or Title XVI of the Social
Security Act on or during the first 60 days after the date his or her group health benefits would
otherwise end due to your termination of employment or reduction of work hours, and such disability
lasts at least until the end of the 18 month period of continuation coverage, he or she or any
member of that person’s family who is a qualified continuee may elect to extend his or her 18 month
continuation period explained above for up to an extra 11 months. To elect the extra 11 months of
continuation, a qualified continuee must give your employer written proof of Social Security’s
determination of the disabled qualified continuee’s disability as described in “The Qualified
Continuee’s Responsibilities”. If, during this extra 11 month continuation period, the qualified
continuee is determined to be no longer disabled under the Social Security Act, he or she must
notify your employer within 30 days of such determination, and continuation will end, as explained
in “When Continuation Ends.” This extra 11 month continuation is subject to “When Continuation
Ends”.

An additional 50% of the total premium charge also may be required from all qualified continuees
who are members of the disabled qualified continuee’s family by your employer during this extra 11
month continuation period, provided the disabled qualified continuee has extended coverage.

Special Continuance for Retired Employees and their Dependents

If your group health benefits end due to a bankruptcy proceeding under Title 11 of the United
States Code involving the employer, you may elect to continue such benefits, provided that:

(a) you are or become a retired employee on or before the date group health benefits end; and

(b) you and your dependents were covered for group health benefits under this plan on the day
before the bankruptcy proceeding under Title 11 of the United States Code.

The continuation can last for your lifetime. After your death, the continuation period for a
dependent can last for up to 36 months. For purposes of this special continuance, a substantial
elimination of coverage for you and your dependents within one year before or after the start of
such proceeding will be considered loss of coverage. If you die before the bankruptcy proceeding
under Title 11 of the United States Code, your surviving spouse and dependent children may elect to
continue group health benefits on their own behalf, provided they were covered on the day before
such proceedings. The continuation can last for your surviving spouse’s lifetime. This special
continuance starts on the later of: (a) the date of the proceeding under Title 11; or (b) the day
after the date group health benefits would have ended. It ends as described in “When Continuation
Ends”, except that a person’s entitlement to Medicare will not end such continuance.

 

 

If You Die While Insured

If you die while insured, any qualified continuee whose group health benefits would otherwise end
may elect to continue such benefits. The continuation can last for up to 36 months, subject to
“When Continuation Ends”.

If Your Marriage Ends

If your marriage ends due to legal divorce or legal separation, any qualified continuee whose group
health benefits would otherwise end may elect to continue such benefits. The continuation can last
for up to 36 months, subject to “When Continuation Ends”.

If a Dependent Child Loses Eligibility

If a dependent child’s group health benefits end due to his or her loss of dependent eligibility as
defined in this plan, other than your coverage ending, he or she may elect to continue such
benefits. However, such dependent child must be a qualified continuee. The continuation can last
for up to 36 months, subject to “When Continuation Ends”.

Concurrent Continuations

If a dependent elects to continue his or her group health benefits due to your termination of
employment or reduction of work hours, the dependent may elect to extend his or her 18 month or 29
month continuation period to up to 36 months, if during the 18 month or 29 month continuation
period, the dependent becomes eligible for 36 months of continuation due to any of the reasons
stated above. The 36 month continuation period starts on the date the 18 month continuation period
started, and the two continuation periods will be deemed to have run concurrently.

Special Medicare Rule

If you become entitled to Medicare before a termination of employment or reduction of work hours, a
special rule applies for a dependent. The continuation period for a dependent, after your later
termination of employment or reduction of work hours, will be the longer of: (a) 18 months (29
months if there is a disability extension) from your termination of employment or reduction of work
hours; or (b) 36 months from the date of your earlier entitlement to Medicare. If Medicare
entitlement occurs more than 18 months before termination of employment or reduction of work hours,
this special Medicare rule does not apply.

The Qualified Continuee’s Responsibilities

A person eligible for continuation under this section must notify your employer, in writing, of:
(a) your legal divorce or legal separation from your spouse; (b) the loss of dependent eligibility,
as defined in this plan, of an insured dependent child; (c) a second event that would qualify a
person for continuation coverage after a qualified continuee has become entitled to continuation
with a maximum of 18 or 29 months; (d) a determination by the Social Security Administration that a
qualified continuee entitled to receive continuation with a maximum of 18 months has become
disabled during the first 60 days of such continuation; and (e) a determination by the Social
Security Administration that a qualified continuee is no longer disabled. Notice of an event that
would qualify a person for continuation under this section must be given to your employer by a
qualified continuee within 60 days of the latest of: (a) the date on which an event that would
qualify a person for continuation under this section occurs; (b) the date on which the qualified
continuee loses (or would lose) coverage under this plan as a result of the event; or (c) the date
the qualified continuee is informed of the responsibility to provide notice to your employer and
this plan’s procedures for providing such notice. Notice of a disability determinaton must be given
to your employer by a qualified continuee within 60 days of the latest of: (a) the date of the
Social Security Administration determination; (b) the date of the event that would qualify a person
for continuation; (c) the date the qualified continuee loses or would lose coverage; or (d) the
date the qualified continuee is informed of the responsibility to provide notice to your employer
and this plan’s procedures for providing such notice. But such notice must be given before the end
of the first 18 months of continuation coverage.

Your Employer’s Responsibilities

A qualified continuee must be notified, in writing, of: (a) his or her right to continue this
plan’s group health benefits; (b) the premium he or she must pay to continue such benefits; and (c)
the times and manner in which such payments must be made.

Your employer must give notice of the following qualifying events to the plan administrator within
30 days of the event: (a) your death; (b) termination of employment (other than for gross
misconduct) or reduction in hours of employment; (c) Medicare entitlement; or (d) if you are a
retired employee, a bankruptcy proceeding under Title 11 of the United States Code with respect to
the employer. Upon receipt of notice of a qualifying event from your employer or from a qualified
continuee, the plan administrator must notify a qualified continuee of the right to continue this
plan’s group health benefits no later than 14 days after receipt of notice. If

 

 

your employer is also the plan administrator, in the case of a qualifying event for which an
employer must give notice to a plan administrator, your employer must provide notice to a qualified
continuee of the right to continue this plan’s group health benefits within 44 days of the
qualifying event. If your employer determines that an individual is not eligible for continued
group health benefits under this plan, they must notify the individual with an explanation of why
such coverage is not available. This notice must be provided within the time frame described above.
If a qualified continuee’s continued group health benefits under this plan are cancelled prior to
the maximum continuation period, your employer must notify the qualified continuee as soon as
practical following determination that the continued group health benefits shall terminate.

Your Employer’s Liability

Your employer will be liable for the qualified continuee’s continued group health benefits to the
same extent as, and in place of, us, if: (a) he or she fails to remit a qualified continuee’s
timely premium payment to us on time, thereby causing the qualified continuee’s continued group
health benefits to end; or (b) he or she fails to notify the qualified continuee of his or her
continuation rights, as described above.

Election of Continuation

To continue his or her group health benefits, the qualified continuee must give your employer
written notice that he or she elects to continue. This must be done by the later of: (a) 60 days
from the date a qualified continue receives notice of his or her continuation rights from your
employer as described above; or (b) the date coverage would otherwise end. And the qualified
continuee must pay his or her first premium in a timely manner. The subsequent premiums must be
paid to your employer, by the qualified continuee, in advance, at the times and in the manner
specified by your employer. No further notice of when premiums are due will be given. The premium
will be the total rate which would have been charged for the group health benefits had the
qualified continuee stayed insured under the group plan on a regular basis. It includes any amount
that would have been paid by your employer. Except as explained in “Extra Continuation for Disabled
Qualified Continuees”, an additional charge of two percent of the total premium charge may also be
required by your employer. If the qualified continuee fails to give your employer notice of his or
her intent to continue, or fails to pay any required premiums in a timely manner, he or she waives
his or her continuation rights.

Grace in Payment of Premiums

A qualified continuee’s premium payment is timely if, with respect to the first payment after the
qualified continuee elects to continue, such payment is made no later than 45 days after such
election. In all other cases, such premium payment is timely if it is made within 31 days of the
specified due date. If timely payment is made to the plan in an amount that is not significantly
less than the amount the plan requires to be paid for the period of coverage, then the amount paid
is deemed to satisfy the requirement for the premium that must be paid; unless your employer
notifies the qualified continuee of the amount of the deficiency and grants an additional 30 days
for payment of the deficiency to be made. Payment is calculated to be made on the date on which it
is sent to your employer.

When Continuation Ends

A qualified continuee’s continued group health benefits end on the first of the following:

(1) with respect to continuation upon your termination of employment or reduction of work hours,
the end of the 18 month period which starts on the date the group health benefits would otherwise
end;

(2) with respect to a qualified continuee who has an additional 11 months of continuation due to
disability, the earlier of: (a) the end of the 29 month period which starts on the date the group
health benefits would otherwise end; or (b) the first day of the month which coincides with or next
follows the date which is 30 days after the date on which a final determination is made that the
disabled qualified continuee is no longer disabled under Title II or Title XVI of the Social
Security Act;

(3) with respect to continuation upon your death, your legal divorce, or legal separation, or the
end of an insured dependent’s eligibility, the end of the 36 month period which starts on the date
the group health benefits would otherwise end;

(4) the date the employer ceases to provide any group health plan to any employee;

(5) the end of the period for which the last premium payment is made;

(6) the date, after the date of election, he or she becomes covered under any other group health
plan which does not contain any pre-existing condition exclusion or limitation affecting him or
her; or

(7) the date, after the date of election, he or she becomes entitled to Medicare.

 

 

Any person whose continued health benefits end as described in (1), (2), (3) or (4) above may elect
to convert some of these benefits to an individual insurance policy we normally issue for
conversions at the time he or she elects to convert, if conversion is available under this plan. If
conversion is available, the applicant must apply to us in writing and pay the required premium.
This must be done within 31 days of the date the applicant’s continued group health benefits end.
We do not ask for proof of insurability. The converted policy takes effect on the date the
applicant’s continued group health benefits end. If the applicant is a minor or incompetent, the
person who cares for and supports the applicant may apply for him or her.

The converted policy will be renewable and will comply with the laws of the place the applicant
lived when he or she applied. But, it will not provide exactly the same benefits the applicant had
under the group plan. Write to us for details. The premium for the converted policy will be based
on: (a) the policy the applicant selects; (b) the risk and rate class, under the group plan, of the
people to be covered; and (c) the ages of the people to be covered as of the date the converted
policy takes effect. A covered person may also convert in certain other situations. Read this
plan’s group health conversion section for details. But, at no time can a person be covered under
more than one converted health policy.

Uniformed Services Continuation Rights

If you enter or return from military service, you may have special rights under this plan as a
result of the Uniformed Services Employment and Reemployment Rights Act of 1994 (“USERRA”). If your
group health benefits under this plan would otherwise end because you enter into active military
service, this plan will allow you, or your dependents, to continue such coverage in accord with the
provisions of USERRA. As used here, “group health benefits” means any dental, out-of-network
point-of service medical, major medical, prescription drug or vision coverages which are part of
this plan. Coverage under this plan may be continued while you are in the military for up to a
maximum period of 24 months beginning on the date of absence from work. Continued coverage will end
if you fail to return to work in a timely manner after military service ends as provided under
USERRA. You should contact your employer for details about this continuation provision including
required premium payments.

YOUR CONTINUATION RIGHTS

Important Notice

This section applies only to the hospital, surgical, medical and major medical expense coverages
provided by this group plan. These coverages are referred to as group health insurance. This
section does not apply to coverages which provide benefits for loss of life, loss of income due to
disability, prescription drug expense, or dental expense. These coverages cannot be continued under
this section. Any continuation of group health insurance under this section shall be subject to all
the terms and conditions of this plan.

Group Health Continuation Rights

If Employment or Eligibility Ends

An employee whose group health insurance ends because his employment or membership in a class of
eligible employees ends may elect to continue his group health coverage, if:

(a) he has been continuously insured under the group plan for at least three months ;

(b) he is not covered by Medicare;

(c) he is not covered by similar benefits under another group plan;

(d) he has not exercised any conversion rights he may have under this group plan.

However, continuation will not be available to the employee if he commited a theft or a felony in
connection with his job and as a result was fired and convicted by a court of competent
jurisdiction. The continuation will cover the employee. And, he may elect to continue coverage for
his insured dependents. Subject to the timely payment of premiums, an employee may continue the
group health insurance until the earliest of the following:

(a) the expiration of a 9 month period which starts on the date his group health insurance would
otherwise end;

(b) the date he becomes eligible for, or covered by, Medicare;

(c) the date he becomes covered by similar benefits under another group plan;

 

 

(d) the end of the period for which the last premium payment was made;

(e) the date the group plan ends, or is amended to end for the class of employees to which the
employee belonged;

(f) with respect to each dependent, the date such dependent ceases to be an eligible dependent as
defined in the group plan.

The Employer’s Responsibility

The employer must give written notice to the employee, of:

(a) the employee’s right to elect to continue his group health insurance under this part;

(b) the monthly premium the employee must pay to continue such group health insurance; and

(c) the times and manner in which the premium must be paid to the employer.

Such notice must be mailed to the employee’s last known address, as shown on the employer’s
records.

The Employee’s Responsibility

To continue his group health insurance, the employee must give written notice to the employer. And,
he must pay the employer, on a monthly basis, the total cost of the continued coverage. The written
notice must be given, and the first premium payment must be made, within 60 days of the termination
of coverage. The employee waives his right to continue if he fails to give the said notice or fails
to pay a premium on time.

The Premium The monthly premium will be the total rate which would have been charged had the
employee stayed insured under the group plan on a regular basis. It includes any amount which would
have been paid by the employer.

The Employer’s Liability

The employer shall be liable to the same extent as, and in place of, us, if:

(a) the employee paid his premium on time; but

(b) the employer failed to remit the payment to us on the employee’s behalf; and

(c) we cancel the employee’s group health insurance due to the employer’s failure to remit the
payment.

The employer shall also be liable if he fails to notify the employee of the employee’s right to
continue his group health insurance under this part.

The Right to Convert

At the end of the continuation period under this section, conversion rights which the employee may
be entitled to shall be available to him according to the terms and conditions of this plan.

Dependent Spouse Continuation Rights

Important Notice

This section applies only to any hospital, surgical, medical, major medical, prescription drug, and
dental expense coverages as that are provided by this plan. In this section, these coverages are
referred to as “group health benefits.” This section does not apply to coverages which provide
benefits for loss of life or loss of income due to disability. These coverages, if provided, cannot
be continued under this section. Any continuation of group health benefits under this section will
be subject to all of the terms and conditions of this plan.

If An Employee’s Marriage Ends Or If An Employee Dies While Covered

If an employee’s marriage ends by legal divorce or annulment, or if an employee dies while covered,
his or her then covered spouse may continue this plan’s group health benefits subject to all the
terms and conditions below and to the timely payment of premiums.

 

 

Such group health benefits may cover the employee’s former spouse and those of the employee’s
dependent children whose group health benefits would otherwise end.

If An Employee Retires While Covered

If an employee retires while covered, his or her then covered spouse who is age 55 or older at that
time may continue this plan’s group health benefits subject to all the terms and conditions below
and to the timely payment of premiums. Such group health benefits may cover the retired employee’s
spouse and those of the retired employee’s dependent children whose group health benefits would
otherwise end.

How And When To Continue The Group Health Benefits

To continue the group health benefits, the employee’s former spouse or retired employee’s spouse
must: (a) be covered for group health benefits under this plan at the time the marriage ends or the
employee dies or retires; (b) in the case of a retired employee’s spouse, be age 55 or older at the
time the employee retires; (c) give written notice to Guardian or the employer of the end of the
marriage or the death or retirement of the employee within 30 days after such event occurs; and (d)
elect to continue the group health benefits and pay the first monthly premium as described below.
If the employee’s former spouse or retired employee’s spouse fails to elect to continue group
health benefits, and/or fails to pay the first monthly premium, within 30 days after the date he or
she receives the notice described below, group health benefits will end, and he or she waives the
right to continue group health benefits under this plan.

The Employer’s Responsibility

The employer must give written notice to Guardian within 15 days of the date of receipt of written
notice from the employee’s spouse of the end of the marriage or the death or retirement of the
employee. The employer’s notice must include the former spouse’s or retired employee’s spouse’s
place of residence. The employer must also send, at the same time, a copy of such notice to the
employee’s former spouse or retired employee’s spouse at the employee’s former spouse’s or retired
employee’s spouse’s place of residence.

Guardian’s Responsibility

Within 30 days after the date of receipt of written notice from the employer, employee’s former
spouse or retired employee’s spouse of the end of the marriage or the death or retirement of the
employee, Guardian will notify the employee’s former spouse or retired employee’s spouse of his or
her right to continue group health benefits for him or her and those of the employee’s or retired
employee’s dependent children whose group health benefits would otherwise end. Guardian’s notice
will be sent by certified mail, return receipt requested to the former spouse’s or retired
employee’s spouse’s place of residence. This notice will include: (a) a form for electing to
continue group health benefits; (b) the amount of periodic premiums to be charged to continue group
health benefits, and the method and place of payment; and (c) instructions for returning the
election form within 30 days after the date it is received.

If Guardian fails to give notice as required above, all premiums for continued group health
benefits will be waived from the date notice was required until the date notice is sent. Except as
stated below, group health benefits will continue under the terms and conditions of this plan from
the date notice was required until the date notice is sent. This will not apply where the group
health benefits that exist at the time the notice was to be sent are ended for all employees or the
class of employees to which the employee, deceased employee, or retired employee belongs.

Premiums

The monthly premium for continued group health benefits will be computed as follows:

1. With respect to a former spouse who has not reached the age of 55 at the time continued group
health benefits start: (a) an amount, if any, that would be charged an employee if the former
spouse were a current employee of the employer; plus (b) an amount, if any, that the employer would
contribute toward the premium if the former spouse were a current employee.

2. With respect to a retired employee’s spouse or former spouse who has reached the age of 55 at
the time continued group health benefits start:

(a) For each month during the first two years of continued group health benefits: (i) an amount, if
any, that would be charged an employee if the retired employee’s spouse or the former spouse were a
current employee of the employer; plus (ii) an amount, if any, that the employer would contribute
toward the premium if the retired employee’s spouse or the former spouse were a current employee.

 

 

(b) Starting two years after continued group health benefits start: (i) an amount, if any, that
would be charged an employee if the retired employee’s spouse or the former spouse were a current
employee of the employer; plus (ii) an amount, if any, that the employer would contribute toward
the premium if the retired employee’s spouse or the former spouse were a current employee; plus
(iii) an additional amount, not to exceed 20% of the total of the amounts determined by (i) and
(ii), for costs of administration.

When Continued Group Health Benefits End

Continued group health benefits end for each covered person on the first to occur of the following:

1. With respect to a former spouse who has not reached the age of 55 at the time continued group
health benefits start: (a) the end of the period for which the last premium payment was made; (b)
the date the person becomes covered for similar benefits under another group plan; (c) the date the
former spouse remarries; (d) with respect to each person, the date such person’s coverage would
cease if the employee and former spouse were still married to each other, but group health benefits
will not be modified or ended during the first 120 days in a row after the employee’s death or end
of the marriage unless the group health benefits under this plan are modified or ended for all
employees or the class of employees to which the employee belongs; and (e) the end of two years
from the date the person’s continued group health benefits began.

2. With respect to a retired employee’s spouse or the former spouse who has reached the age of 55
at the time continued group health benefits start: (a) the end of the period for which the last
premium payment was made; (b) the date the person becomes covered for similar benefits under
another group plan; (c) the date the former spouse remarries; (d) with respect to each covered
person, the date such person’s coverage would cease, except due to the employee’s retirement, if
the employee and former spouse were still married to each other, but group health benefits will not
be modified or ended during the first 120 days in a row after the employee’s death or retirement or
end of the marriage unless the group health benefits under this plan are modified or ended for all
employees or the class of employees to which the employee belongs; and (e) the date the person
reaches the qualifying age or otherwise becomes eligible for Medicare.

The Right To Convert

When a person’s continued group health benefits end, conversion rights to which he or she may be
entitled will be available according to all the terms and conditions of this plan.

Dependent Child Continuation Rights

Important Notice This section applies to any hospital, surgical, medical, major medical,
prescription drug, and dental expense coverages that are provided by this plan. In this section,
these coverages are referred to as “group health benefits.” This section does not apply to
coverages which provide benefits for loss of life or loss of income due to disability. These
coverages, if provided, cannot be continued under this section. Any continuation of group health
benefits under this section will be subject to all of the terms and conditions of this plan.

If An Employee Dies While Covered

If an employee dies while covered, his or her then covered dependent child, or a responsible adult
acting on behalf of the child, may continue this plan’s group health benefits subject to all the
terms and conditions below and to the timely payment of premiums. Such group health benefits may
cover the child whose group health benefits would otherwise end. This continuation is not available
if the child’s group health benefits are being continued as provided in the Dependent Spouse
Continuation section.

If A Dependent Child Reaches This Plan’s Limiting Age

If an employee’s dependent child reaches this plan’s limiting age, he or she may continue this
plan’s group health benefits subject to all the terms and conditions below and to the timely
payment of premiums. Such group health benefits may cover the child whose group health benefits
would otherwise end.

How And When To Continue The Group Health Benefits

To continue the group health benefits, the employee’s dependent child must be covered for group
health benefits under this plan at the time the employee dies or the child reaches this plan’s
limiting age. The child, or a responsible adult acting on behalf of the child in the case of the
employee’s death, must: (a) give written notice to Guardian or the employer of the death of the
employee or the child reaching the limiting age within 30 days after such event occurs; and (b)
elect to continue the group health benefits and pay the first monthly premium as described below.
If the child, or a responsible adult acting on behalf of the child in the case of the employee’s
death, fails to elect to continue group health benefits, and/or fails to pay the first monthly
premium, within 30 days after the date he or

 

 

she receives the notice described below, group health benefits will end, and he or she waives the
right to continue group health benefits under this plan.

The Employer’s Responsibility

The employer must give written notice to Guardian within 15 days of the date of receipt of written
notice from the child, or a responsible adult acting on behalf of the child in the case of the
employee’s death, of the death of the employee or the child reaching the limiting age. The
employer’s notice must include the child’s place of residence. The employer must also send, at the
same time, a copy of such notice to the child, or the responsible adult acting on behalf of the
child in the case of the employee’s death, at the child’s place of residence.

Guardian’s Responsibility

Within 30 days after the date of receipt of written notice from the employer, child, or a
responsible adult acting on behalf of the child in the case of the employee’s death of the death of
the employee or the child reaching the limiting age, Guardian will notify the child, or the
responsible adult acting on behalf of the child of his or her right to continue group health
benefits for the child whose group health benefits would otherwise end. Guardian’s notice will be
sent by certified mail, return receipt requested to the child’s place of residence. This notice
will include: (a) a form for electing to continue group health benefits; (b) the amount of periodic
premiums to be charged to continue group health benefits, and the method and place of payment; and
(c) instructions for returning the election form within 30 days after the date it is received.

If Guardian fails to give notice as required above, all premiums for continued group health
benefits will be waived from the date notice was required until the date notice is sent. Except as
stated below, group health benefits will continue under the terms and conditions of this plan from
the date notice was required until the date notice is sent. This will not apply where the group
health benefits that exist at the time the notice was to be sent are ended for all employees or the
class of employees to which the employee or deceased employee belongs.

Premiums

The monthly premium for continued group health benefits will be computed as follows: (a) an amount,
if any, that would be charged an employee if the child were a current employee of the employer;
plus (b) an amount, if any, that the employer would contribute toward the premium if the child were
a current employee.

When Continued Group Health Benefits End

Continued group health benefits end for the covered child on the first to occur of the following:

(a) the end of the period for which the last premium payment was made;

(b) the date the child becomes covered for similar benefits under another group plan;

(c) the date the child’s coverage would cease if he or she was still an eligible dependent of the
employee; and

(d) the end of two years from the date the child’s continued group health benefits began.

The Right To Convert

When a child’s continued group health benefits end, conversion rights to which he or she may be
entitled will be available according to all the terms and conditions of this plan.

ELIGIBILITY FOR MAJOR MEDICAL COVERAGE

Employee Coverage

Eligible Employees

To be eligible for employee coverage, you must be an active full-time/part-time employee, or a
qualified retiree. And you must belong to a class of employees covered by this plan.

 

 

When Your Coverage Starts

Employee benefits are scheduled to start on the effective date shown on the inside front cover of
this booklet. But you must be actively at work on a full-time/part-time basis unless you are a
qualified retiree, on the scheduled effective date. And you must have met all of the applicable
conditions explained above, and any applicable waiting period. If you are an active
full-time/part-time employee and are not actively at work on the date your insurance is scheduled
to start, unless you are disabled, we will postpone your coverage until the date you return to
active full-time work.

If you are a qualified retiree, you can not be confined in a health care facility on the scheduled
effective date of coverage. If you are confined on that date, we will postpone your coverage until
the day after you are discharged. And you must also have met all of the applicable conditions of
eligibility and any applicable waiting period in order for coverage to start. Sometimes, the
effective date shown on the the endorsement is not a regularly scheduled work day. But coverage
will still start on that date if you were actively at work on a full-time basis on your last
regularly scheduled work day.

When Your Coverage Ends

If you are an active full-time/part-time employee, your coverage ends on the date your active
full-time/part-time service ends for any reason, other than disability. Such reasons include death,
retirement (except for qualified retirees), layoff, leave of absence and the end of employment. It
also ends on the date you stop being a member of a class of employees eligible for insurance under
this plan, or when this plan ends for all employees. And it ends when this plan is changed so that
benefits for the class of employees to which you belong ends. Read this booklet carefully if your
coverage ends. You may have the right to continue certain group benefits for a limited time. And
you may have the right to replace certain group benefits with converted policies.

Dependent Coverage

Eligible Dependents For Dependent Major Medical Benefits

Your eligible dependents are: your legal spouse; your same sex domestic partner who meets the
eligibility criteria on the Domestic Partner statement; your unmarried dependent children until the
last day of the month in which they turn age 19; and your unmarried dependent children, from age 19
until the last day of the month of their 25th birthday, who are enrolled as full-time students at
accredited schools. Unmarried dependent children include your dependent grandchildren who reside
with you or if you are named in a court order as having legal custody or the parent of the
grandchild(ren) is an eligible dependent chil(ren) of your same sex domestic partner if they meet
the criteria for unmarried natural children and their primary residence is with the employee.

Adopted Children And Step-Children

Your “unmarried dependent children” include your legally adopted children and, if they depend on
you for most of their support and maintenance, your step-children. We treat a child as legally
adopted from the time the child is placed in your home for the purpose of adoption. We treat such a
child this way whether or not a final adoption order is ever issued. The “Pre-Existing Conditions”
provision of the major medical portion of this plan, if any, does not apply to an adopted child, if
the child: (a) is adopted or placed for adoption prior to his or her 18th birthday; and (b) becomes
covered by this plan within 30 days of such placement.

Dependents Not Eligible

We exclude any dependent who is insured by this plan as an employee. And we exclude any dependent
who is on active duty in any armed force.

Handicapped Children

You may have an unmarried child with a mental or physical handicap, or developmental disability,
who can’t support himself or herself. Subject to all of the terms of this coverage and the plan,
such a child may stay eligible for dependent benefits past this coverage’s age limit. The child
will stay eligible as long as he or she stays unmarried and unable to support himself or herself,
if: (a) his or her conditions started before he or she reached this coverage’s age limit; (b) he or
she became insured by this coverage before he or she reached the age limit, and stayed continuously
insured until he or she reached such limit; and (c) he or she depends on you for most of his or her
support and maintenance. But, for the child to stay eligible, you must send us written proof that
the child is handicapped and depends on you for most of his or her support and maintenance. You
have 31 days from the date the child reaches the age limit to do this. We can ask for periodic
proof that the child’s condition continues. But, after two years, we can’t ask for this proof more
than once a year. The child’s coverage ends when yours does.

 

 

When Dependent Coverage Starts

In order for your dependent coverage to start you must already be insured for employee major
medical coverage, or enroll for employee and dependent major medical coverage at the same time. The
date your dependent coverage starts depends on when you elect to enroll your initial dependents and
agrees to make any required payments.

If you do this on or before your eligibility date, each initial dependent’s coverage is scheduled
to start on the later of your eligibility date and the date you become insured for employee
coverage.

If you do this within or after the enrollment period, each initial dependent’s coverage is
scheduled to start on the later of the date you sign the enrollment form and the date you become
insured for employee coverage. However, if you do this after the enrollment period, each initial
dependent is considered a late enrollee, and is subject to this coverage’s pre-existing conditions
limitation for late enrollees.

Once you have coverage for your initial dependents, you must notify us when you acquire any new
dependents, and agree to make any additional required payments. The newly acquired dependent’s
major medical coverage will start on the date you sign the enrollment form, if you notify us within
30 days of the date the dependent is acquired. If you fail to notify us within 30 days of the date
the dependent is acquired, the dependent is considered a late enrollee, and is subject to this
coverage’s pre-existing conditions limitation for late enrollees.

A late enrollee is a dependent who the employee fails to enroll for major medical coverage: (a)
during the enrollment period if the dependent is an initial dependent; (b) within 30 days of the
date a dependent becomes an eligible dependent, if the dependent is not an initial dependent; or
(c) during a special enrollment period.

Newborn Children

We cover an employee’s newborn child for the first 31 days from the moment of birth if the employee
already has dependent coverage. To continue the child’s coverage beyond the 31 days, the employee
must enroll the child and agree to pay any required premiums within 31 days of the date the child
is born. If the employee fails to do this, the child will be subject to the plan’s pre-existing
conditions limitations for late enrollees. The child’s coverage will start on the date the
enrollment form is signed.

When an employee does not have dependent coverage, we will cover the employee’s first newborn child
from the moment of birth if the employee enrolls the child and agrees to pay any required premiums
within 31 days of the date the child is born. If the employee fails to do this, the child will be
subject to the plan’s pre-existing conditions limitations for late enrollees. The child’s coverage
will start on the date the enrollment form is signed.

When Dependent Coverage Ends

Dependent coverage ends on the last day of the month for all of your dependents when your employee
coverage ends. But if you die while insured, we’ll automatically continue dependent benefits for
those of your dependents who are insured when you die. We’ll do this for six months at no cost,
provided: (a) the group plan remains in force; (b) the dependents remain eligible dependents; and
(c) in the case of a spouse, the spouse does not remarry.

If a surviving dependent elects to continue his or her dependent benefits under this plan’s
“Federal Continuation Rights” provision, or under any other continuation provision of this plan, if
any, this free continuation period will be provided as the first six months of such continuation.
Premiums required to be paid by, or on behalf of a surviving dependent will be waived for the first
six months of continuation, subject to restrictions (a), (b) and (c) above. After the first six
months of continuation, the remainder of the continuation period, if any, will be subject to the
premium requirements, and all of the terms of the “Federal Continuation Rights” or other
continuation provisions. Dependent coverage also ends for all of your dependents when you stop
being a member of a class of employees eligible for such coverage. And it ends when this plan ends,
or when dependent coverage is dropped from this plan for all employees or for an employee’s class.

If you are required to pay all or part of the cost of dependent coverage, and you fail to do so,
your dependent coverage ends. It ends on the last day of the period for which you made the required
payments, unless coverage ends earlier for other reasons.

An individual dependent’s coverage ends when he or she stops being an eligible dependent. This
happens to a child at 12:01 a.m. on the date the child attains this coverage’s age limit, when he
or she marries, or when a step-child is no longer dependent on the employee for support and
maintenance. It happens to a spouse when a marriage ends in legal divorce or annulment.

 

 

Read this plan carefully if dependent coverage ends for any reason. Dependents may have the right
to continue certain group benefits for a limited time. And they may have the right to replace
certain group benefits with converted policies.

CERTIFICATE AMENDMENT

This rider amends the “Dependent Coverage” provisions as follows: An employee’s same sex domestic
partner will be eligible for major medical coverage under this plan. Coverage will be provided
subject to all the terms of this plan and to the following limitations.

To qualify for such coverage, both the employee and his or her same sex domestic partner must:

	 	•	 	be 18 years of age or older;
	 
	 	•	 	be unmarried, constitute each other’s sole domestic partner and not
	 
	 	•	 	have had another domestic partner in the last 12 months;
	 
	 	•	 	share the same permanent address for at least 12 consecutive months and intend to do so indefinitely;
	 
	 	•	 	share joint financial responsibility for basic living expenses including food, shelter and medical expenses;
	 
	 	•	 	not be related by blood to a degree that would prohibit marriage in the employee’s state of residence; and
	 
	 	•	 	be financially interdependent which must be demonstrated by at least four of the following:

	 	a.	 	ownership of a joint bank account;
	 
	 	b.	 	ownership of a joint credit account;
	 
	 	c.	 	evidence of a joint mortgage or lease;
	 
	 	d.	 	evidence of joint obligation on a loan;
	 
	 	e.	 	joint ownership of a residence;
	 
	 	f.	 	evidence of common household expenses such as utilities or telephone;
	 
	 	g.	 	execution of wills naming each other as executor and/or beneficiary;
	 
	 	h.	 	granting each other durable powers of attorney;
	 
	 	i.	 	granting each other health care powers of attorney;
	 
	 	j.	 	designation of each other as beneficiary under a retirement benefit account; or
	 
	 	k.	 	evidence of other joint financial responsibility.

The employee must complete a “Declaration of Domestic Partnership” attesting to the relationship.
The domestic partner’s dependent children will be eligible for coverage under this plan on the same
basis as if the children were the employee’s dependent children.

Coverage for the same sex domestic partner and his or her dependent children ends when the domestic
partner no longer meets the qualifications of a domestic partner as indicated above. Upon
termination of a domestic partnership, a “Statement of Termination” must be completed and filed
with the employer. Once the employee submits a “Statement of Termination,” he or she may not enroll
another domestic partner for a period of 12 months from the date of the previous termination. And,
the domestic partner and his or her children will be not eligible for:

a. survivor benefits upon the employee’s death as explained under the “When Dependent Coverage
Ends” section;

b. continuation of major medical coverage as explained under the “Federal Continuation Rights”
section and under any other continuation rights section of this plan, unless the employee is also
eligible for and elects continuation; or

 

 

c. conversion of major medical coverage as explained under the “Converting This Group Health
Insurance” section of this plan. This rider is a part of this plan. Except as stated in this rider,
nothing contained in this rider changes or affects any other terms of this plan.

The Guardian Life Insurance Company of America

Vice President, Group Products

MAJOR MEDICAL HIGHLIGHTS

This page provides a quick guide to some of the Major Medical plan features which people most often
want to know about. But it’s not a complete description of your Major Medical plan. Read the
following pages carefully for a complete explanation of what we pay, limit and exclude.

Benefit Year Cash Deductible

Per covered person None

Co-Payments For most covered charges No co-payment

Note: There may be different co-payments for some types of charges. Read all provisions of this
plan carefully.

Benefit Year Payment Limits

Benefit year payment limit for preventive health care Unlimited

Lifetime Limits

Lifetime payment limit for most sicknesses or injuries $2,000,000.00

Note: Some provisions have benefit year or treatment period limits. Read all provisions of this
plan carefully.

MAJOR MEDICAL EXPENSE INSURANCE

This insurance will pay many of the medical expenses incurred by you and those of your covered
dependents who are insured for major medical coverage under this plan. What we pay and the terms
for payment are explained below. All terms in italics are defined terms with special meanings.
Their definitions are shown in the “Glossary” at the back of this booklet. Other terms are defined
where they are used.

Benefit Provision

The Cash Deductible

Each benefit year, each covered person must have covered charges that exceed the cash deductible
before we pay any benefits to that person. The cash deductible can’t be met with non-covered
expenses. Only covered charges incurred by the covered person while insured by this plan can be
used to meet this deductible. Once the cash deductible is met, we pay benefits for other covered
charges above the deductible amount incurred by that covered person, less any applicable
co-payments, for the rest of that benefit year. But all charges must be incurred while that covered
person is insured by this plan. And what we pay is based on all the terms of this plan.

Deductible Carryover Credit

A covered person may have covered charges in the last three months of a benefit year which are used
to meet the cash deductible under this plan for that year. These charges will also be used to meet
the deductible for the next benefit year.

Deductible For Common Accidents And Sicknesses

Sometimes two or more covered family members are injured in the same accident. If they are, we
apply only one cash deductible (each benefit year) against all covered charges due to that
accident. We do the same if two or more covered family members get the same contagious disease
within ten days of each other. What we pay is based on all of the terms of this plan. Each covered
person must still meet the balance of his or her own cash deductible before we pay benefits for
charges due to other conditions.

 

 

Payment Limits

For each sickness or injury we pay up to the payment limit shown below:

Charges for in-patient confinement in an extended care

or rehabilitation center, per benefit year — 100 days

Charges for home health care, per benefit year — 100 visits

Charges for treatment of disease or deformity of the feet, per benefit year— Unlimited

Charges for manipulation or adjustment of the spine, per benefit year— Unlimited

All Other Charges

Lifetime
payment limit for each sickness or injury

not listed above — $2,000,000.00

Daily Room And Board Limits

During a Period of Hospital Confinement:

For semi-private room and board accommodations, we cover charges up to the hospital’s actual daily
room and board charge.

For private room and board accommodations, we cover charges up to the hospital’s average daily
semi-private room and board charge, or if the hospital does not have semi-private accommodations,
90% of its lowest daily room and board charge.

For special care units, we cover charges up to the hospital’s actual daily room and board charge.

For a Confinement In an Extended Care Center or Rehabilitation Center:

We cover the lesser of: (a) the center’s actual daily room and board charge; or (b) 50% of the
covered daily room and board charge made by the hospital during the covered person’s preceding
hospital confinement, for semi-private accommodations.

Benefits From Other Plans

A covered person may be covered by two or more plans that provide similar benefits. For instance,
your spouse may be covered by this plan and a similar plan through his or her own employer. When
another plan furnishes benefits which are similar to ours, we coordinate our benefits with the
benefits from that other plan. We do this so that no one gets more in benefits than he or she
incurs in charges. Read “Coordination of Benefits” to see how this works. The benefits under this
plan may also be affected by Medicare. See the provision “How This Plan Interacts With Medicare”
for an explanation of how this works.

Extended Major Medical Benefits

If a covered person’s insurance ends and he or she is totally disabled and under a doctors care, we
extend major medical benefits for that person under this plan as explained below. This is to be
done at no cost to you. We only extend benefits for covered charges due to the disabling condition.
The charges must be incurred before the extension ends. And what we pay is subject to all of the
terms of this plan. We don’t pay for charges due to other conditions. And we don’t pay for charges
incurred by other family members.

The extension ends on the earliest of: (a) the date the total disability ends; (b) one year from
the date the person’s insurance under this plan ends; or (c) the date the person has reached the
payment limit for his or her disabling condition.

However, we won’t grant an extension if the person’s insurance ended because he or she failed to
make required payments. And if a person receives benefits under this extension of benefits
provision, he or she will not be eligible for coverage under any continuation of coverage
provisions of this plan when the extension ends.

You are totally disabled if, due to sickness or injury, you can’t perform the main duties of your
occupation. A covered dependent is totally disabled if, due to sickness or injury, he or she can’t
perform the normal activities of someone his or her age. You must submit evidence to us that you or
your dependent is totally disabled, if we request it.

 

 

Covered Charges

This section lists the types of charges we cover. But what we pay is subject to all the terms of
this plan. Read the entire plan to find out what we limit or exclude.

Hospital Charges We cover charges for hospital room and board and routine nursing care, up to the
daily room and board limit, when it is provided to you by a hospital on an inpatient basis. And we
cover other medically necessary hospital services and supplies provided to you during the inpatient
confinement. If you incur charges as an inpatient in a special care unit, we cover the charges, up
to the daily room and board limit for special care units. We also cover outpatient hospital
services. These include emergency room treatment, and services provided by a hospital outpatient
clinic. Any charges in excess of the hospital daily room and board limit are a non-covered expense.

Pre-Admission Testing Charges

We cover pre-admission tests needed for a planned hospital admission or surgery. We cover these
tests if: (a) the tests are done within seven days of the planned admission or surgery; and (b) the
tests are accepted by the hospital in place of the same post-admission tests. We don’t cover tests
that are repeated after admission or before surgery, unless the admission or surgery is deferred
solely due to a change in the covered person’s health.

Extended Care And Rehabilitation Charges

We cover charges, up to the daily room and board limit, for room and board and routine nursing care
provided to you or a covered dependent on an inpatient basis in an extended care center or
rehabilitation center. Charges above the daily room and board limit are a non-covered expense.

And we cover all other medically necessary services and supplies provided to you or your covered
dependent during the confinement. But the confinement must start within 14 days of a hospital stay.
And we only cover the first 100 days of confinement in each benefit year. Charges for any
additional days are a non-covered expense.

We also cover outpatient services furnished by an extended care or rehabilitation center.

Home Health Care Charges

When home health care can take the place of inpatient care, we cover such care furnished to you or
a covered dependent under a written home health care plan. We cover medically necessary services or
supplies, including prescribed drugs, which we would have covered if you or your covered dependent
had been an inpatient in a recognized facility. But payment is subject to all of the terms of this
plan and all of the conditions below:

The covered person’s doctor must certify that home health care is needed in place of inpatient care
in a recognized facility.

The services and supplies must be: (a) ordered by the covered person’s doctor; (b) included in the
home health care plan; and (c) furnished by, or coordinated by, a home health care agency according
to the written home health care plan. The services and supplies must be furnished by health care
professionals with skills equivalent to the skilled professional care furnished in recognized
facilities.

The home health care plan must be set up in writing by the covered person’s doctor within 14 days
after home health care starts. And it must be reviewed by the covered person’s doctor at least once
every 60 days. We only cover the first 100 home health care visits each benefit year. Home health
care charges after the first 100 visits in a benefit year are a non-covered expense.

Each visit by a home health aide, nurse, or other recognized provider whose services are authorized
under the home health care plan can last up to four hours.

We don’t pay for: (i) services furnished to family members, other than the patient; or (ii)
services and supplies not included in the home health care plan.

Doctor’s Charges For Non-Surgical Care And Treatment

We cover doctor’s charges for the medically necessary non-surgical care and treatment of a sickness
or injury. But we limit what we pay for the treatment of mental and emotional conditions, drug
abuse and alcohol abuse.

 

 

Doctor’s Charges For Surgery

We cover doctor’s charges for medically necessary surgery. We don’t pay for cosmetic surgery. But
we cover reconstructive surgery needed due to a sickness or injury. This surgery can be performed
either at the same time as, or after, other needed surgery. We also cover reconstructive surgery
needed due to a functional birth defect in a covered dependent child.

Second Opinion Charges

We cover doctor’s charges for a second opinion and charges for related X-rays and tests when a
covered person is advised to have surgery or enter a hospital. If the second opinion differs from
the first, we cover charges for a third opinion. We cover such charges if the doctors who give the
opinions: (a) are board certified and qualified, by reason of their specialty, to give an opinion
on the proposed surgery or hospital admission; (b) are not business associates of the doctor who
recommended the surgery; and (c) in the case of a second surgical opinion, they do not perform the
surgery if it’s needed.

Ambulatory Surgical Center Charges

We cover charges made by an ambulatory surgical center in connection with covered surgery.

Hospice Care Charges

We cover charges made by a hospice for palliative and supportive care furnished to a terminally ill
covered person under a hospice care program. “Palliative and supportive care” means care and
support aimed mainly at lessening or controlling pain or symptoms; it makes no attempt to cure the
covered person’s terminal illness.

Hospice care must be furnished according to a written “hospice care program.” A “hospice care
program” is a coordinated program for meeting the special needs of the terminally ill covered
person. It must be set up and reviewed periodically by the covered person’s doctor.

Under a hospice care program, subject to all the terms of this plan, we cover any services and
supplies including prescription drugs, to the extent they are otherwise covered by this plan.
Services and supplies may be furnished on an inpatient and outpatient basis.

The services and supplies must be: (1) needed for palliative and supportive care; (2) ordered by
the covered person’s doctor; (3) included in the hospice care program; and (4) furnished by, or
coordinated by a hospice. We don’t pay for: (a) services and supplies provided by volunteers or
others who do not regularly charge for their services; (b) funeral services and arrangements; (c)
legal or financial counseling or services; (d) treatment not included in the hospice care plan; (e)
services supplied to family members, other than the terminally ill covered person; or (f)
counseling of any type which is for the sole purpose of adjusting to the terminally ill covered
person’s death.

Preventive Care We cover charges for routine physical exams including related laboratory tests and
X-rays. We also cover charges for immunizations and vaccines. But we limit what we pay each benefit
year to unlimited

Mammograms We pay benefits for covered charges for mammograms provided to a covered woman. We treat
such charges the same way we treat any other covered charges for sickness. But, what we pay is
based on all the terms of this plan.

Colorectal Cancer Screening

We cover charges for colorectal cancer screening with sigmoidoscopy or fecal blood testing, subject
to the following limitations: We cover charges for such screening once every 3 years for: (a) a
covered person at least 50 years old, or (b) a covered person at least 30 years old who is
classified as high risk for colorectal cancer because he or she or a first degree family member has
a history of colorectal cancer. But, unless this plan provides specific benefits, we do not cover
charges for any other diagnostic or preventive care. What we pay is subject to all the terms of
this plan.

Other Covered Medical Services And Supplies

We cover anesthetics and their administration; inhalation therapy; hemodialysis; radiation and
chemotherapy; physical therapy by a licensed physical therapist; casts; splints; and surgical
dressings.

We cover the initial fitting and purchase of braces, trusses, orthopedic footwear and crutches. But
we don’t pay for replacements or repairs. We cover blood, blood products, and blood transfusions.
But we don’t pay for blood which has been donated or replaced on behalf of you or a covered
dependent.

 

 

We cover medically necessary charges for transporting you or a covered dependent to: (a) a local
hospital if needed care and treatment can be provided by a local hospital; or (b) the nearest
hospital where medically necessary care and treatment can be given, if a local hospital can’t
provide this treatment. But it must be connected with an inpatient confinement. It can be by
professional ambulance service, train or plane. But we don’t pay for chartered air flights. And we
won’t pay for other travel or communication expenses of patients, doctors, nurses or family
members.

We cover charges for the rental of durable medical equipment needed for therapeutic use. At our
option, and with our advance written approval, we may cover the purchase of such items when it is
less costly and more practical than rental. But we don’t pay for: (1) any purchases without our
advance written approval; (2) replacements or repairs; or (3) the rental or purchase of items (such
as air conditioners, exercise equipment, saunas and air humidifiers) which do not fully meet the
definition of durable medical equipment.

We cover charges made by a nurse for medically necessary private duty nursing care.

We cover X-rays and laboratory tests which are medically necessary to treat a sickness or injury.

Charges Covered With Special Limitations

Recognized Providers

Covered charges must be provided by recognized providers. The providers we recognize are listed in
the glossary. We recognize both public and private facilities. But all providers must be properly
licensed or certified under all applicable state and local laws to provide the services they
render, and be operating within the scope of their license.

Providers We Don’t Recognize

We don’t recognize: (a) rest homes; (b) old age homes; (c) places that mainly provide custodial
care, education or training; or (d) nurses’ aides, home attendants, nutritionists, dieticians, or
massage therapists unless this plan provides specific benefits for their services.

Dental Care And Treatment

We cover: (a) the diagnosis and treatment of oral tumors and cysts; and (b) the surgical removal of
impacted teeth.

We also cover treatment of an injury to natural teeth or the jaw, but only if: (a) the injury
occurs while the covered person is insured; (b) the injury was not caused, directly or indirectly
by biting or chewing; and (c) all treatment is finished within six months of the date of the
injury. Treatment includes replacing natural teeth lost due to such injury. But in no event do we
cover orthodontic treatment.

Prosthetic Devices We limit what we pay for prosthetic devices. We cover only the initial fitting
and purchase of artificial limbs and eyes, and other prosthetic devices. And they must take the
place of a natural part of a covered person’s body, or be needed due to a functional birth defect
in a covered dependent child. We don’t pay for replacements or repairs, or for wigs, or dental
prosthetics or devices.

If This Plan Replaces Another Plan

The employer who purchased this plan may have purchased it to replace a plan he had with some other
insurer.

When this happens, we cover a covered person’s pre-existing condition, if:

(a) the covered person was insured by this employer’s old plan; and (b) the employer’s old plan
would have paid benefits for the condition. But this plan must start within 90 days after the
employer’s old plan ends.

We limit our payments to the lesser of: (a) what the employer’s old plan would have paid; or (b)
what we’d normally pay. And we deduct any benefits actually paid by the employer’s old plan under
any extension provision.

The covered person may have incurred charges for covered expenses under the employer’s old plan
before it ended. If so, these charges will be used to meet this plan’s deductible if: (a) the
charges were incurred during the calendar year in which this plan starts; (b) this plan would have
paid benefits for the charges, if this plan had been in effect; (c) the covered person was covered
by the old plan when it ended and enrolled in this plan on its effective date; and (d) this plan
starts within 90 days after the old plan ends.

 

 

Treatment Of Infertility

We cover charges for the treatment of infertility. Infertility treatment includes, but is not
limited to, in vitro fertilization, uterine embryo lavage, embryo transfer, artificial
insemination, gamete intrafallopian tube transfer, zygote intrafallopian transfer and low tubal
ovum transfer.

Charges Covered With Special Limitations

We cover treatments that include oocyte retrievals. However, we don’t cover charges for oocyte
retrievals if the covered person has already received four completed oocyte retrievals during such
covered person’s lifetime. But, if a live birth follows a completed oocyte retrieval, we cover two
additional completed oocyte retrievals.

We don’t cover charges for: (a) reversal of sterilization procedures such as reversal of vasectomy
or tubal ligation; (b) psychiatric sex therapy; (c) medical services rendered to a surrogate for
purposes of childbirth; (d) cryopreservation and storage of sperm, eggs and embryos, unless
subsequent medically necessary procedures using the cryopreserved substance are deemed
non-experimental and non-investigational; (e) selected termination of an embryo, unless the life of
the mother would be in danger if all embryos were carried to full term; (f) non-medical costs on an
egg or sperm donor; (g) costs of travel within 100 miles of the covered person’s home address or
costs for travel that is not medically necessary, not mandated or not required by the insurance
company; or (h) infertility treatments deemed experimental or investigational by the American
Fertility Society or the American College of Obstetrics and Gynecology, except that when a
treatment involves both experimental and non-experimental procedures, we pay benefits for the
non-experimental procedures that can be delineated and separately charged.

The couple experiencing the infertility must have a medically documented history of unexplained
infertility lasting at least one year, or the infertility must be certified by a doctor as
medically necessary. All treatment must be performed on an outpatient basis. We do not cover
inpatient treatment of infertility.

The treatment must be performed in a facility which is licensed or certified for what it does by
the state in which it operates. Unless this plan provides specific benefits, we do not cover the
resulting pregnancy.

Pregnancy Birthing Center Charges

This plan pays for pregnancies the same way we would cover a sickness.

We cover birthing center charges made for pre-natal care, delivery, and postpartum care in
connection with you or a covered dependent’s pregnancy. We cover charges up to the daily room and
board limit for the room and board and routine nursing care when inpatient care is provided to you
or a covered dependent by a birthing center. But charges above the daily room and board limit are a
non-covered expense. We cover all other medically necessary services and supplies during the
confinement. But, unless this plan provides specific benefits, we don’t cover routine nursery
charges for the newborn child.

Benefits for a Covered Newborn Child

Subject to all of the terms of this plan, we cover charges for the care and treatment of a newborn
child if he is sick, injured, premature, or born with a congenital birth defect or birth
abnormality.

Charges Covered With Special Limitations (Cont.)

And, we cover charges for the child’s routine nursery care while he’s in the hospital. This
includes: (a) nursery charges; (b) charges for routine doctor’s examinations and tests; and (c)
charges for routine procedures, like circumcision. But, unless this plan provides specific
benefits, we don’t pay for the routine care of the child once he’s left the hospital.

Speech Therapy We cover speech therapy when needed due to a sickness or injury. But we exclude
speech therapy services that are educational in any part, or due to: articulation disorders; tongue
thrust; stuttering; lisping; abnormal speech development; changing an accent; dyslexia; hearing
loss which is not medically documented; or similar disorders.

Treatment For Spinal Manipulation

We do not limit what we cover for spinal manipulation per benefit year. Charges for such treatment
above these limits are a non-covered expense.

 

 

Diseases Or Deformity Of The Feet

We pay benefits for covered charges for treatment of sickness or deformity below the ankle.

Treatment For Obesity

We limit what we pay for the treatment of obesity. If a covered person is morbidly obese, we cover
visits to a doctor’s office, and related laboratory tests for the treatment of the morbid obesity.
But we only cover one course of treatment. “Morbidly obese” means the covered person weighs at
least twice as much as a normal person of the same height, age and sex.

Treatment must be provided by a doctor on an outpatient basis according to a written treatment
plan.

We don’t pay for anything not included in the written treatment plan. And we don’t pay for appetite
or weight control drugs, dietary supplements, special foods or food supplements, health or weight
control centers or resorts, health club memberships or exercise equipment.

A course of treatment begins and ends as specified in the treatment plan, or sooner if the covered
person discontinues treatment.

We exclude more than one course of treatment or repeated attempts to lose weight. And we exclude
all treatment of obesity for any covered person who is not morbidly obese.

TMJ And Craniomandibular Disorders

We pay benefits for covered charges for the medically necessary care and treatment of
temporomandibular joint disorder (TMJ) and craniomandibular disorder in a covered person. We treat
such charges the same way we treat any other covered charges for sickness. But what we pay is based
on all of the terms of this plan.

Unless this plan provides specific benefits, we don’t cover any charges for the dental treatment of
TMJ and craniomandibular disorders.

Investigational Cancer Treatments

Anything in this plan to the contrary notwithstanding, we cover charges for routine patient care in
connection with investigational cancer treatment in an approved cancer research trial. But, the
care must be: (1) medically necessary; and (2) for a covered person who has been diagnosed by his
or her doctor with a life-threatening terminal illness related to cancer.

We treat such charges the same way we treat covered charges for a sickness. But, what we pay is
based on all the terms of this plan and subject to a maximum limit of $10,000 in each calendar
year.

“Routine patient care” includes: (a) blood tests; (b) x-rays; (c) bone scans; (d) magnetic
resonance images; (e) patient visits; (f) hospital stays; or (g) other similar care generally
provided to the covered person in standard cancer treatment. Routine patient care does not include:
(i) clinical trial therapies, regimens, or any combination of them; (ii) drugs or pharmaceuticals
in connection with an approved clinical trial; (iii) goods, services, or benefits that are
generally furnished without charge in connection with an approved cancer research trial; (iv)
charges for added costs associated with the provision of goods, services, or benefits previously
provided, paid for, or reimbursed; (v) treatments or services prescribed for the convenience of the
covered person or doctor; or (vi) similar care.

“Approved cancer research trial” means a clinical trial that meets all of the conditions listed
below:

the effectiveness of the treatment has not been determined relative to established therapies; the
trial is under clinical investigation as part of an approved cancer research trial in Phase II,
Phase III, or Phase IV of investigation; the trial has been approved by the Department of Health
and Human Services, the Director of the National Institutes of Health (NIH), the Commissioner of
the Food and Drug Administration (FDA) in the form of an investigational new drug, a qualified
nongovernmental cancer research entity as defined in NIH guidelines, or a peer reviewed and
approved cancer research program as defined by the U.S. Secretary of Health and Human Services; the
trial is conducted for the primary purpose of determining whether or not a cancer treatment is safe
or efficacious or has any other characteristic of a cancer treatment that must be demonstrated in
order for the cancer treatment to be medically necessary or appropriate; the trial is being
conducted at multiple sites; the covered person’s primary care doctor, if any, is involved in the
coordination of care; and the results of the cancer research trial will be submitted for
publication in peer reviewed scientific studies, research or literature published in, or accepted
for publication by, medical journals that meet nationally recognized requirements for scientific
manuscripts and that submit most of their published articles for review by experts who are not part
of the editorial staff. These studies may include those conducted by, or under the auspices of, the
federal government’s Agency for Health Care Policy and 

 

 

Research, NIH, National Cancer Institute,
National Academy of Sciences, Health Care Financing Administration, and any national board
recognized by the NIH for the purpose of evaluating the medical value of health services. Unless
this plan provides specific benefits, we don’t cover any other charges for routine care or
experimental treatment.

Reconstructive Surgery Following A Mastectomy

We pay benefits for covered charges for reconstructive surgery following a mastectomy. What we pay
is subject to all the terms of this plan and to the following limitations. We cover charges for:
(a) breast reconstruction following surgery for a mastectomy; (b) surgery and reconstruction of the
other breast to produce a symmetrical appearance; and (c) prostheses and physical complications for
all stages of a mastectomy, including lymphedemas.

Serious Mental Illness Conditions

We cover charges for the treatment of Serious Mental Illness conditions as described below.

Inpatient coverage: A covered person may receive such treatment as an inpatient in a hospital,
residential treatment facility, or in a mental health center. If so, we will pay benefits for the
covered charges he or she incurs for such treatment, the same way we would for any other sickness.

Outpatient coverage: A covered person may also receive such treatment as an outpatient. Outpatient
treatment can be furnished by a hospital, or by a mental health center. It can also be furnished by
any properly licensed or certified doctor, psychologist or social worker.

We don’t pay for custodial care , education or training. “Serious mental illness” means
schizophrenia; paranoid and other psychotic disorders; bipolar disorders (hypomanic, manic,
depressive, and mixed); major depressive disorders (single episode or recurrent); schizoaffective
disorders (bipolar or depressive); pervasive developmental disorders; obsessive-compulsive
disorders; depression in childhood and adolescence; and panic disorder; or psychiatric illnesses as
defined in the most current edition of the Diagnostic and Statistical Manual (DSM) published by the
American Psychiatric Association.

Mental And Nervous Conditions And Drug Abuse

We limit what we pay for the treatment of mental and nervous conditions and drug abuse. We include
a sickness under this provision if it manifests symptoms which are primarily mental or nervous,
regardless of any underlying physical cause.

Inpatient coverage: A covered person may receive such treatment as an inpatient in a hospital,
residential treatment facility, or in a mental health or drug abuse center. If so, we will pay
benefits for the covered charges he or she incurs for such treatment, the same way we would for any
other sickness.

A treatment period starts on the date that a covered person is confined for such treatment. It ends
on the date the covered person has resumed and carried out the normal activities of a healthy
person of the same age for 12 consecutive months.

Outpatient coverage: A covered person may also receive such treatment as an outpatient.

Outpatient treatment can be furnished by a hospital, or by a mental health or drug abuse center. It
can also be furnished by any properly licensed or certified doctor, psychologist, or social worker.

Alcohol Abuse We limit what we pay for the treatment of alcohol abuse.

Inpatient coverage: You or a covered person may receive such treatment as an inpatient in a
hospital, residential treatment facility, or alcohol abuse center. If so, we will pay benefits for
the covered charges you or your covered dependent incurs for such treatment, the same way we would
for any other sickness.

Outpatient coverage: You or a covered dependent may also receive such treatment as an outpatient.

Outpatient treatment can be furnished by a hospital, or alcohol abuse center. It can also be
furnished by any properly licensed or certified doctor, psychologist, or social worker.

 

 

Exclusions

We don’t pay for any charge identified as a non-covered expense. We don’t pay for services and
supplies for which no charge is made, or for which, in the absence of this insurance, the covered
person is not required to pay. This usually means services and supplies furnished by: (a) a covered
person’s employer, labor union or similar group, in its medical department or clinic; (b) a
hospital or clinic owned or run by any government body; or (c) any public program, except Medicaid,
paid for or sponsored by any government body. But, if a charge is made and we are legally required
to pay it, we will.

We don’t pay for services and supplies which are not: (a) furnished or ordered by a recognized
provider; (b) medically necessary to diagnose or treat a sickness or injury; (c) accepted by a
professional medical society in the United States as beneficial for the control or cure of the
sickness or injury being treated; and (d) furnished within the framework of generally accepted
methods of medical management currently used in the United States.

We don’t pay for experimental treatment.

We don’t pay for care and treatment of sickness or injury caused, directly or indirectly, by
declared or undeclared war or act of war. And we don’t pay for care and treatment of sickness or
injury which occurs while a covered person is on active duty in any armed force.

We don’t pay for services or supplies furnished by close relatives. By “close relatives” we mean:
(a) your spouse, children, parents, brothers and sisters; and (b) any person who is part of your
household. And we don’t pay for services or supplies furnished by business or professional
associates of you or your family.

We don’t pay for care and treatment needed due to: (a) an on-the-job or job-related injury; or (b)
sickness or injury for which benefits are payable by Worker’s Compensation or similar laws.

We don’t pay for care and treatment of conditions caused, directly or indirectly, by: (a) a covered
person taking part in a riot or other civil disorder; or (b) a covered person taking part in the
commission of a felony.

We don’t pay for personal comfort items, like TV’s and phones. And we don’t pay for items which are
generally useful to the patient’s household, including but not limited to first aid kits, exercise
equipment, air conditioners, humidifiers and saunas.

We don’t pay for custodial care, education or training. And we don’t pay for room and board in a
rest home, old age home, or any place which is mainly a school.

We don’t pay for eyeglasses, contact lenses or hearing aids. And we don’t pay for the prescribing
and fitting of such, or for vision and hearing visits. We don’t pay for wigs, toupees, hair
transplants, hair weaving or any drug used to restore hair growth.

We don’t pay for routine foot care, except for regular foot care exams provided by a doctor to a
covered person with diabetes.

We don’t pay for room or board charges for a covered person in any facility for any period of time
during which he or she was not physically present.

We don’t pay for cosmetic surgery, except for reconstructive surgery needed due to a sickness or
injury as explained in the provision “Doctor’s Charges for Surgery.”

We don’t pay for radial keratotomy or other refractive surgery for the purpose of altering,
modifying or correcting: (a) myopia; (b) hyperopia; or (c) stigmatic error.

We don’t pay for outpatient prescription drugs. And we don’t pay for drugs which can be bought
without a prescription, even if a doctor orders them.

We don’t pay for ambulance services used to transport a covered person from a hospital or other
health care facility, unless the covered person is being transferred to another inpatient health
care facility.

We don’t pay for services and supplies which are specifically limited or excluded in other parts of
this plan.

 

 

Hospital Bill Audit Bonus

We pay a cash bonus to any covered person who shows us that he was overcharged by $10.00 or more on
his hospital bill. But the error must be for a covered charge. To get the bonus, the covered person
must obtain a corrected bill and send the corrected bill and the original, incorrect bill to us.
The bonus equals the lesser of: (a) 50% of the overcharge; or (b) $500.00.

Converting This Group Health Insurance

Important Notice This section applies only to hospital, surgical, and major medical expense
coverages. In this section these coverages are referred to as “group health benefits”.

This section does not apply to coverages which provide benefits for loss of life, loss of income
due to disability, prescription drug expense, or dental expense, if provided under this plan. These
coverages cannot be converted under this section.

If An Employee’s Group Health Benefits End

If an employee’s group health benefits end for any reason other than the group plan ending where
there is a succeeding carrier, he can obtain a converted policy. But, he must have been insured by
the group plan for at least three months. The converted policy will cover the employee and those of
his dependents whose group coverage ends.

If An Employee Dies While Insured

If an employee dies while insured, after any applicable continuation period has ended, his then
insured spouse may convert. The converted policy will cover the spouse and those of the employee’s
dependent children whose group health benefits end. If the spouse is not living, each dependent
child whose group health benefits end may convert for himself.

If an Employee’s Marriage Ends

If an employee’s marriage ends by legal divorce or annulment, his former spouse can convert. The
converted policy will cover the former spouse and those of the employee’s dependent children whose
group health benefits end.

When A Dependent Loses Eligibility

When an insured dependent stops being an eligible dependent, as defined in this plan, he may
convert. The converted policy will only cover the dependent whose group health benefits end.

How and When to Convert

To convert, the applicant must apply to us in writing and pay the required premium. He has 31 days
after his group health benefits end to do this. We don’t ask for proof of insurability. The
converted policy will take effect on the date the applicant’s group health benefits end. If the
applicant is a minor or incompetent, the person who cares for and supports the applicant may apply
for him.

The Converted Policy

The applicant may convert to one of the individual health insurance policies we normally issue for
conversion at the time he applies. The converted policy will comply with the laws of the place
where the applicant lives when he applies.

The premium for the converted policy will be based on: (a) the plan the applicant selects; (b) the
risk and rate class, under the group plan, of the people to be covered; and (c) the ages of the
people to be covered.

Restrictions (1) A covered person can’t convert if his group health benefits end because the
employee has failed to make required payments.

(2) A covered person can’t convert if he is insured for similar benefits elsewhere which, together
with the converted policy, would result in overinsurance by our standards. Where required, our
overinsurance standards are on file with the state insurance department.

(3) A covered person can’t convert if he’s eligible for Medicare by reason of age.

Please Note The benefits provided under the converted policy are not identical to the benefits
provided under the group plan. The converted policy provides more limited benefits. Ask the
employer for details or write to us.

 

 

CERTIFICATE AMENDMENT

This rider amends this plan’s major medical expense coverage so that we cover charges for pre natal
HIV testing. The testing must be ordered by an attending doctor, or by a doctor assistant or
advanced practice registered nurse who has a written collaborative agreement with a collaborating
doctor that authorizes these services.

Charges for pre natal testing will be covered the same way charges are covered for a sickness.

What we pay is based on all the terms and conditions of this plan. But unless this plan provides
specific benefits, we don’t cover any other charges for routine, preventive or diagnostic care.
Except as stated In this rider, nothing contained in this rider changes or affects any other terms
of this certificate.

The Guardian Life Insurance Company of America Vice President, Group Products

Certificate Amendment

This rider amends this plan’s major medical expense coverage so that we cover charges for
colorectal cancer screenings as follows. We cover charges for all colorectal cancer examinations
and laboratory tests that are in accordance with the guidelines issued by nationally recognized
professional medical societies or federal government agencies. What we pay is based on all the
terms and conditions of this plan. But, unless this plan provides specific benefits, we do not
cover charges for any other diagnostic or preventive care. Except as stated in this rider, nothing
contained in this rider changes or affects any other terms of this plan.

The Guardian Life Insurance Company of America Vice President, Group Products

CERTIFICATE AMENDMENT

This rider changes this plan’s major medical expense provisions so that it covers charges for the
treatment of Serious Mental Illness conditions as described below.

Inpatient Coverage

This plan covers charges for such treatment that a covered person receives as an inpatient. This
treatment may be furnished in a hospital, residential treatment facility, or in a mental health
center.

Outpatient Coverage

This plan also covers charges for such treatment that a covered person receives as an outpatient.
This treatment may be furnished by a hospital, or by a mental health center. It may also be
furnished by any properly licensed or certified doctor, psychologist, or social worker.

This plan does not pay for custodial care, education or training. “Serious mental illness”, as used
in this rider, means the following psychiatric illnesses as defined in the most current edition of
the Diagnostic and Statistical Manual (DSM) published by the American Psychiatric Association: (a)
schizophrenia; (b) paranoid and other psychotic disorders; (c) bipolar disorders (hypomanic, manic,
depressive, and mixed); (d) major depressive disorders (single episode or recurrent); (e)
schizoaffective disorders (bipolar or depressive); (f) pervasive developmental disorders; (g)
obsessive-compulsive disorders; (h) depression in childhood and adolescence; (i) panic disorder;
and (j) post-traumatic stress disorders (acute, chronic, or with delayed onset).

Except as stated in this rider, nothing contained in this rider changes or affects any other terms
of this certificate.

The Guardian Life Insurance Company of America Vice President, Group Products

CERTIFICATE AMENDMENT

This rider amends this plan’s major medical provisions so that we cover charges for mammograms
provided to a covered person. We treat such charges the same way we treat covered charges for a
sickness. But what we pay is subject to all of the terms of this plan, and to the following
limitations: (a) one baseline mammogram for a woman age 35 through 39; and
(b) a mammogram every year for a woman age 40 or older; and (c) for a woman under age 40 who has a
family history of breast cancer or other breast cancer risk factors, a mammogram at such age and
intervals as deemed by her doctor to be medically necessary. Unless this plan provides specific
benefits, we don’t cover any other charges for routine, preventive, or diagnostic care. Except as
stated in this rider, nothing contained in this rider changes or affects any other terms of this
certificate.

 

 

The Guardian Life Insurance Company of America Vice President, Group Products

CERTIFICATE AMENDMENT

This plan’s Major Medical provisions are amended so that we cover charges for surveillance tests
for covered women who are at risk for ovarian cancer.

As used here:

“Surveillance tests” means an annual screening using: a) CA-125 serum tumor marker testing; b)
transvaginal ultrasound; or c) pelvic examination.

“At risk for ovarian cancer” means:

i) having a family history (a) with one or more first-degree relatives with ovarian cancer; (b) of
clusters of women relatives with breast cancer; or (c) of nonpolyposis colorectal cancer; or

ii) testing positive for BRCA1 or BRCA2 mutations.

We treat such charges the same way we treat covered charges for a sickness. Unless this policy
provides specific benefits, we don’t cover any other charges for routine, preventive or diagnostic
care. Except as stated in this rider, nothing contained in this rider changes or affects any other
terms of this certificate.

The Guardian Life Insurance Company of America Vice President, Group Products

CERTIFICATE AMENDMENT

This rider amends this plan’s major medical provisions so that we cover charges for medically
necessary preventative physical therapy for a covered person diagnosed with multiple sclerosis.

What we pay is subject to all the terms of this plan. As used here:

“Preventative Physical Therapy” means physical therapy that is prescribed by a doctor for the
purpose of treating parts of the body affected by multiple sclerosis, but only where the physical
therapy includes reasonably defined goals, including, but not limited to, sustaining the level of
function the person has achieved, with periodic evaluation of the efficacy of the physical therapy
against those goals.

Unless this plan provides specific benefits, we don’t cover any other charges for routine,
preventive, or diagnostic care.

This rider is part of this plan. Except as stated in this rider, nothing contained in this rider
changes or affects any other terms of this certificate.

The Guardian Life Insurance Company of America Vice President, Group Products

CERTIFICATE AMENDMENT

This plan’s major medical provisions are amended so that we cover charges incurred by a covered
person for outpatient contraceptives services and prescription drugs approved by the federal Food
and Drug Administration. Such outpatient contraceptive services include consultations,
examinations, procedures and medical services provided on an outpatient basis and related to the
use of contraceptive methods (including natural family planning) to prevent an unintended
pregnancy.

If an item covered under this rider is also covered under a separate prescription drug plan issued
in connection with this plan, that item will not be covered under this rider.

Covered Charges under this rider do not include charges for services for which equal or higher
benefits are payable under any other part of this plan. If lower benefits are payable under any
other part of this plan for charges for services covered under this rider, we will pay benefits for
such covered charges under the terms of this rider in place of the
lower benefits. What we pay is based on all of the terms of this plan.

 

 

Unless this plan provides specific benefits, we do not cover any other charges for routine,
preventive or diagnostic care. This rider is a part of this plan. Except as stated in this rider,
nothing contained in this rider changes or affects any other terms of this plan.

CERTIFICATE AMENDMENT

This plan’s Major Medical Expense Insurance provisions concerning infertility coverage are amended
to include the following definition. “Infertility” means the inability to: (a) conceive after one
year of unprotected sexual intercourse or (b) sustain a successful pregnancy. If a doctor
determines that a medical condition exists that makes conception impossible through unprotected
sexual intercourse, the one year requirement will not apply.

Except as stated in this rider, nothing contained in this rider changes or affects any other terms
of this plan.

CERTIFICATE AMENDMENT

This plan is amended by replacing the definition of “emergency” under the Utilization Review
Features section and the Utilization Review Features — Corphealth section with the following:

“Emergency” means a sickness or injury that manifests itself by acute symptoms of sufficient
severity, including, but not limited to severe pain. An emergency requires that a prudent
layperson, who possesses an average knowledge of health and medicine, could reasonably expect the
absence of immediate medically necessary care to result in:

1. placing the health of the individual in serious jeopardy, or with respect to a pregnant woman,
placing the health of the woman or her unborn child in serious jeopardy;

2. serious impairment to bodily functions; or

3. serious dysfunction of any bodily organ or part.

Except as stated in this rider, nothing contained in this rider changes or affects any other terms
of this certificate.

CERTIFICATE AMENDMENT

This plan’s Major Medical provisions are amended so that we cover charges for a Human
Papillomavirus Vaccine (HPV) that is approved for use by the Federal Food and Drug Administration.

What we pay is subject to all the terms and conditions of the plan. Except as stated in this rider,
nothing contained in this rider changes or affects any other terms of this certificate.

CERTIFICATE AMENDMENT

The plan’s major medical provisions are amended so that we cover charges for clinical breast exams
for women who are covered persons as follows:

We cover charges for a clinical breast exam every year for women age 40 and over, and every three
years for women ages 20 through 39.

As used in this rider:

“Clinical Breast Exam” means a physical examination of the breast in accordance with clinical
practice guidelines for the purpose of early detection and prevention of breast cancer.

What we pay is subject to all the terms and conditions of the plan. Except as stated in this rider,
nothing contained in this rider changes or affects any other terms of this certificate.

CERTIFICATE AMENDMENT

This rider amends this plan’s Major Medical provisions so that we cover charges for mammograms for
a covered person as follows.

(a) one baseline mammogram for a woman age 35 through 39;

 

 

(b) a mammogram every year for a woman age 40 or older; and

(c) a mammogram for a woman under age 40 ( i ) with a personal or family history of breast cancer;
( ii ) whose genetic testing was positive; or ( iii ) who has other risk factors, at the age and
intervals considered necessary by her doctor.

This plan will also cover charges for ultrasound screenings when a mammogram shows heterogeneous or
dense breast tissue. We treat these charges the same way we treat covered charges for a sickness.
But what we pay is subject to all of the terms of this plan, and to the above limitations.

Except as stated in this rider, nothing contained in this rider changes or affects any other terms
of this certificate.

The Guardian Life Insurance Company of America Vice President, Group Products

CERTIFICATE AMENDMENT

This plan’s major medical provisions are amended so that we cover charges for amino acid-based
elemental formulas for the treatment of eosinophilic disorders and short bowel syndrome. A doctor
must provide a written order for the formula, indicating that it is medically necessary. What we
pay is subject to all the terms of this plan. Except as stated in this rider, nothing contained in
this rider changes or affects any other terms of this certificate.

CERTIFICATE AMENDMENT

This rider amends this plan’s major medical provisions so that any references to the coverage,
limitation or exclusion of services being based on the happening of an event while covered under
this plan is deleted. Except as stated in this rider, nothing contained in this rider changes or
affects any other terms of this certificate.

ELIGIBILITY FOR DENTAL COVERAGE

Employee Coverage

Eligible Employees To be eligible for employee coverage you must be an active full-time/part-time
employee or a qualified retiree. And you must belong to a class of employees covered by this plan.

When Your Coverage Starts

Employee benefits are scheduled to start on your effective date. But you must be actively at work
on a full-time/part-time basis unless you are a qualified retiree, on the scheduled effective date.
And you must have met all of the applicable conditions explained above, and any applicable waiting
period. If you are an active full-time employee and are not actively at work on the date your
insurance is scheduled to start, we will postpone your coverage until the date you return to active
full-time work.

If you are a qualified retiree, you can not be confined in a health care facility on the scheduled
effective date of coverage. If you are confined on that date, we will postpone your coverage until
the day after you are discharged. And you must also have met all of the applicable conditions of
eligibility and any applicable waiting period in order for coverage to start.

Sometimes, your effective date is not a regularly scheduled work day. But coverage will still start
on that date if you were actively at work on a full-time basis on your last regularly scheduled
work day.

When Your Coverage Ends

If you are an active full-time employee, your coverage ends on the last day of the month your
active full-time service ends for any reason, other than disability. Such reasons include death,
retirement (except for qualified retirees), layoff, leave of absence and the end of employment. It
also ends on the date you stop being a member of a class of employees eligible for insurance under
this plan, or when this plan ends for all employees. And it ends when this plan is changed so that
benefits for the class of employees to which you belong ends.

If you are required to pay all or part of the cost of this coverage and you fail to do so, your
coverage ends. It ends on the last day of the period for which you made the required payments,
unless coverage ends earlier for other reasons.

Read this booklet carefully if your coverage ends. You may have the right to continue certain group
benefits for a limited time.

 

 

Dependent Coverage

Eligible Dependents For Dependent Dental Benefits

Your eligible dependents are: your legal spouse; your same sex domestic partner who meets the
eligibility criteria on the Domestic Partner statement; your unmarried dependent children until the
last day of the month which they turn age 19; and your unmarried dependent children, from age 19
until the last day of the month in which the child turns age 25, who are enrolled as full-time
students at accredited schools with a minimum of 9 credit hours. Unmarried dependent children
include your dependent grandchildren who reside with you or if you are named in a court order as
having legal custody or the parent of the grandchild(ren) is an eligible dependent child(ren) of
your same sex domestic partner if they meet the criteria for unmarried natural children and their
primary residence is with the employee.

Adopted Children And Step-Children

Your “unmarried dependent children” include your legally adopted children and, if they depend on
you for most of their support and maintenance, your step-children. We treat a child as legally
adopted from the time the child is placed in your home for the purpose of adoption. We treat such a
child this way whether or not a final adoption order is ever issued.

Dependents Not Eligible

We exclude any dependent who is insured by this plan as an employee. And we exclude any dependent
who is on active duty in any armed force.

Handicapped Children

You may have an unmarried child with a mental or physical handicap, or developmental disability,
who can’t support himself or herself. Subject to all of the terms of this coverage and the plan,
such a child may stay eligible for dependent benefits past this coverage’s age limit.

The child will stay eligible as long as he or she stays unmarried and unable to support himself or
herself, if: (a) his or her conditions started before he or she reached this coverage’s age limit;
(b) he or she became insured by this coverage before he or she reached the age limit, and stayed
continuously insured until he or she reached such limit; and (c) he or she depends on you for most
of his or her support and maintenance.

But, for the child to stay eligible, you must send us written proof that the child is handicapped
and depends on you for most of his or her support and maintenance. You have 31 days from the date
the child reaches the age limit to do this. We can ask for periodic proof that the child’s
condition continues. But, after two years, we can’t ask for this proof more than once a year. The
child’s coverage ends when yours does.

Waiver Of Dental Late Entrants Penalty

If you initially waived dental coverage for your spouse or eligible dependent children under this
plan because they were covered under another group plan, and you now elect to enroll them in the
dental coverage under this plan, the Penalty for Late Entrants provision will not apply to them
with regard to dental coverage provided their coverage under the other plan ends due to one of the
following events: (a) termination of your spouse’s employment; (b) loss of eligibility under your
spouse’s plan; (c) divorce; (d) death of your spouse; or (e) termination of the other plan.

But you must enroll your spouse or eligible dependent children in the dental coverage under this
plan within 30 days of the date that any of the events described above occur. In addition, the
Penalty for Late Entrants provision for dental coverage will not apply to your spouse or eligible
dependent children if: (a) you are under legal obligation to provide dental coverage due to a
court-order; and (b) you enroll them in the dental coverage under this plan within 30 days of the
issuance of the court-order.

When Dependent Coverage Starts

In order for your dependent coverage to begin you must already be insured for employee coverage or
enroll for employee and dependent coverage at the same time. Subject to the “Exception” stated
below and to all of the terms of this plan, the date your dependent coverage starts depends on when
you elect to enroll your initial dependents and agree to make any required payments.

If you do this on or before your eligibility date, the dependent’s coverage is scheduled to start
on the later of your eligibility date and the date you become insured for employee coverage.

 

 

If you do this within the enrollment period, the coverage is scheduled to start on the later of the
date you sign the enrollment form; and the date you become insured for employee coverage.

If you do this after the enrollment period ends, each of your initial dependents is a late entrant
and is subject to any applicable late entrant penalties. The dependent’s coverage is scheduled to
start on the date you sign the enrollment form.

Once you have dependent coverage for your initial dependents, you must notify us when you acquire
any new dependents and agree to make any additional payments required for their coverage.

If you do this within 31 days of the date the newly acquired dependent becomes eligible, the
dependent’s coverage will start on the date the dependent first becomes eligible. If you fail to
notify us on time, the newly acquired dependent, when enrolled, is a late entrant and is subject to
any applicable late entrant penalties. The late entrant’s coverage is scheduled to start on the
date you sign the enrollment form.

Exception If a dependent, other than a newborn child, is confined to a hospital or other health
care facility; or is home-confined; or is unable to carry out the normal activities of someone of
like age and sex on the date his dependent benefits would otherwise start, we will postpone the
effective date of such benefits until the day after his discharge from such facility; until home
confinement ends; or until he resumes the normal activities of someone of like age and sex.

Newborn Children We cover your newborn child for dependent benefits, from the moment of birth, if
you are already covered for dependent child coverage when the child is born. If you do not have
dependent coverage when the child is born, we cover the child for the first 31 days from the moment
of birth. To continue the child’s coverage past the 31 days, you must enroll the child and agree to
make any required premium payments within 31 days of the date the child is born. If you fail to do
this, the child’s coverage will end at the end of the 31 days, and once the child is enrolled, the
child is a late entrant, is subject to any applicable late entrant penalties, and will be covered
as of the date you sign the enrollment form.

When Dependent Coverage Ends

Dependent coverage ends on the last day of the month for all of your dependents when your coverage
ends. But if you die while insured, we’ll automatically continue dependent benefits for those of
your dependents who were insured when you died. We’ll do this for six months at no cost, provided:
(a) the group plan remains in force; (b) the dependents remain eligible dependents; and (c) in the
case of a spouse, the spouse does not remarry.

If a surviving dependent elects to continue his or her dependent benefits under this plan’s
“Federal Continuation Rights” provision, or under any other continuation provision of this plan, if
any, this free continuation period will be provided as the first six months of such continuation.
Premiums required to be paid by, or on behalf of a surviving dependent will be waived for the first
six months of continuation, subject to restrictions (a), (b) and (c) above. After the first six
months of continuation, the remainder of the continuation period, if any, will be subject to the
premium requirements, and all of the terms of the “Federal Continuation Rights” or other
continuation provisions. Dependent coverage also ends for all of your dependents when you stop
being a member of a class of employees eligible for such coverage. And it ends when this plan ends,
or when dependent coverage is dropped from this plan for all employees or for an employee’s class.

If you are required to pay all or part of the cost of dependent coverage, and you fail to do so,
your dependent coverage ends. It ends on the last day of the period for which you made the required
payments, unless coverage ends earlier for other reasons.

An individual dependent’s coverage ends when he or she stops being an eligible dependent. This
happens to a child at 12:01 a.m. on the date the child attains this coverage’s age limit, when he
or she marries, or when a step-child is no longer dependent on you for support and maintenance. It
happens to a spouse when a marriage ends in legal divorce or annulment. Read this plan carefully if
dependent coverage ends for any reason. Dependents may have the right to continue certain group
benefits for a limited time.

CERTIFICATE AMENDMENT

This rider amends the “Dependent Coverage” provisions as follows: An employee’s same sex domestic
partner will be eligible for dental coverage under this plan. Coverage will be provided subject to
all the terms of this plan and to the following limitations: To qualify for such coverage, both the
employee and his or her domestic partner must: be 18 years of age or older; be unmarried,
constitute each other’s sole domestic partner and not have had another domestic partner in the last
12 months; share the same permanent address for at least 12 consecutive months and intend to do so
indefinitely; share joint financial responsibility for basic living expenses including food,
shelter and medical expenses; not be related by blood to a degree that would prohibit marriage in
the employee’s state of residence; and be financially interdependent which must be demonstrated by
at least four of the following:

 

 

a. ownership of a joint bank account;

b. ownership of a joint credit account;

c. evidence of a joint mortgage or lease;

d. evidence of joint obligation on a loan;

e. joint ownership of a residence;

f. evidence of common household expenses such as utilities or telephone;

g. execution of wills naming each other as executor and/or beneficiary;

h. granting each other durable powers of attorney;

i. granting each other health care powers of attorney;

j. designation of each other as beneficiary under a retirement benefit account; or

k. evidence of other joint financial responsibility.

The employee must complete a “Declaration of Domestic Partnership” attesting to the relationship.

The domestic same sex partner’s dependent children will be eligible for coverage under this plan on
the same basis as if the children were the employee’s dependent children.

Coverage for the domestic partner and his or her dependent children ends when the domestic partner
no longer meets the qualifications of a domestic partner as indicated above. Upon termination of a
same sex domestic partnership, a “Statement of Termination” must be completed and filed with the
employer.

Once the employee submits a “Statement of Termination,” he or she may not enroll another domestic
partner for a period of 12 months from the date of the previous termination.

And, the same sex domestic partner and his or her children will be not eligible for: a. survivor
benefits upon the employee’s death as explained under the “When Dependent Coverage Ends” section;
or b. continuation of dental coverage as explained under the “Federal Continuation Rights” section
and under any other continuation rights section of this plan, unless the employee is also eligible
for and elects continuation.

This rider is a part of this plan. Except as stated in this rider, nothing contained in this rider
changes or affects any other terms of this plan.

DENTAL HIGHLIGHTS

This page provides a quick guide to some of the Dental Expense Insurance plan features which people
most often want to know about. But it’s not a complete description of your Dental Expense Insurance
plan. Read the following pages carefully for a complete explanation of what we pay, limit and
exclude.

Benefit Year Cash Deductible for Non-Orthodontic Services — None

Payment Rates:

For Group I Services — 100%

For Group II Services — 100%

For Group III Services — 100%

For Group IV Services — 100%

Benefit Year Payment Limit for Non-Orthodontic Services

For Group I, II and III Services — Unlimited

 

 

Lifetime Payment Limit for Orthodontic Treatment

For Group IV Services — Unlimited

DENTAL EXPENSE INSURANCE

This insurance will pay many of your and your covered dependents’ dental expenses. What we pay and
the terms for payment are explained below.

Covered Charges

Covered charges are reasonable and customary charges for the dental services named in the List of
Covered Dental Services. By reasonable, we mean the charge is the dentist’s usual charge for the
service furnished. But if more than one type of service can be used to treat a dental condition, we
have the right to consider charges for the least expensive one which meets the accepted standards
of dental practice. By customary, we mean the charge made for the given dental condition isn’t more
than the usual charge made by most other dentists with similar training and experience in the same
geographic area. We only pay for covered charges incurred by a covered person while he’s insured. A
covered charge for a crown, bridge or cast restoration is incurred on the date the tooth is
prepared. A covered charge for any other prosthetic device is incurred on the date the master
impression is made. A covered charge for root canal treatment is incurred on the date the pulp
chamber is opened. A covered charge for orthodontic treatment is incurred on the date the active
appliance is first placed. All other covered charges are incurred on the date the services are
furnished.

Pre-Treatment Review

When the expected cost of a proposed course of treatment is $300.00 or more, the covered person’s
dentist must send us a treatment plan before he starts. This must be done on a form acceptable to
The Guardian. The treatment plan must include: (a) a list of the services to be done, using the
American Dental Association Nomenclature and codes; (b) the itemized cost of each service; and (c)
the estimated length of treatment. Dental X-rays, study models and whatever else we need to
evaluate the treatment plan must be sent to us, too. A treatment plan must always be sent to us
before orthodontic treatment starts. We review the treatment plan and estimate what we will pay.
The estimate will be sent to the covered person’s dentist. If we don’t agree with a treatment plan,
or if one is not sent in, we have the right to base our payments on treatment suited to the covered
person’s condition by accepted standards of dental practice.

Pre-treatment review is not a guarantee of what we will pay. It tells the covered person and his
dentist, in advance, what we would pay for the covered dental services named in the treatment plan.
But payment is conditioned on: (a) the work being done as proposed and while the covered person is
insured; and (b) the deductible and payment limit provisions and all
of the other terms of this plan. Emergency treatment, oral examinations, dental X-rays and teeth
cleaning are part of a course of treatment, but may be done before the pre-treatment review is
made.

Benefits From Other Sources

This plan supplements the medical plan provided by your employer, if any. This plan, and your
employer’s medical plan, if any, may provide benefits for the same charges. If they do, we subtract
what your employer’s medical plan, if any, pays from what we’d otherwise pay.

Other plans may furnish similar benefits, too. For instance, you may be covered by this plan and a
similar plan through your spouse’s employer. If you are, we coordinate our benefits with the
benefits from these other plans. We do this so no one gets more in benefits than the charges he
incurs. Read “Coordination of Benefits” to see how this works.

The Benefit Provision — Qualifying For Benefits

Group I, II And III Non-Orthodontic Services

We pay for Group I, II and III covered charges at the applicable payment rate.

All charges must be incurred while the covered person is insured. What we pay is based on all of
the terms of this plan.

 

 

Group IV Orthodontic Services

This plan provides benefits for Group IV orthodontic services. We pay for Group IV covered charges
at the applicable payment rate. Using the treatment plan, we calculate the total benefit we will
pay. We divide this into equal payments, which we spread out over the shorter of two years or the
proposed length of treatment.

We make the initial payment when the active appliance is first placed. We make further payments at
the end of each subsequent three month period. But treatment must continue and the covered person
must stay insured. What we pay is based on all of the terms of this plan. Orthodontic benefits
won’t be charged against the benefit year payment limit which applies to all other services.

Payment Rates Benefits for covered charges are paid at the following rates:

Benefits for Group I Services are paid at a rate of 100%

Benefits for Group II Services are paid at a rate of 100%

Benefits for Group III Services are paid at a rate of 100%

Benefits for Group IV Services are paid at a rate of 100%

After This Insurance Ends

We won’t pay for charges incurred after this insurance ends. But we pay for the following if all
work is finished in the 31 days after this insurance ends: (a) a crown, bridge or cast restoration,
if the tooth is prepared before the insurance ends; (b) any other prosthetic device, if the master
impression is made before the insurance ends; and (c) root canal treatment, if the pulp chamber is
opened before the insurance ends. Benefits for orthodontic treatment will only be paid to the end
of the month in which the insurance ends. The final payment will be pro-rated.

Special Limitations

Penalty For Late Entrants

We won’t cover charges incurred by a late entrant for: (1) Group II services until 6 months from
the date he is insured by this plan; (2) Group III services until 12 months from the date he is
insured by this plan; and (3) orthodontic treatment done in the first 24 months he is insured by
this plan. However, this limitation will not apply to covered charges due solely to an injury
suffered while insured.

Charges not covered due to this provision are not considered covered dental services and cannot be
used to satisfy this plan’s deductibles. A late entrant is a person who: (1) becomes insured more
than 31 days after he is eligible; or (2) becomes insured again, after his coverage lapsed because
he did not make required payments.

Teeth Lost Before A Covered Person Became Insured By This Plan

A covered person may have lost one or more teeth before he became insured by this plan. Except as
explained below, we won’t pay for a prosthetic device which replaces such teeth unless the device
also replaces one or more natural teeth lost or extracted after the covered person became insured
by this plan.

If This Plan Replaces Another Plan

This plan may be replacing another plan your employer had with some other insurer.

We don’t want anyone to lose benefits when this happens. So we pay for certain charges incurred
before this plan starts, if: (1) the covered person was insured by the old plan; and (2) the old
plan would have paid for such charges. But this plan must start right after the old plan ends. And
the covered person must be insured by this plan from the start.

We limit what we pay to the lesser of: (1) what the old plan would have paid; or (2) what we would
otherwise pay. And we deduct any benefits actually paid by the old plan under any extension
provision.

In the first benefit year of this plan, we also reduce this plan’s deductibles by the amount of
covered charges applied against the old plan’s deductible. And, in the first benefit year, we
charge benefits which were paid by the old plan against this plan’s payment limits.

 

 

Exclusions

	•	 	We won’t pay for:
	 
	•	 	Oral hygiene, plaque control or diet instruction.
	 
	•	 	Precision attachments.
	 
	•	 	We won’t pay for:
	 
	•	 	Treatment which does not meet accepted standards of dental practice.
	 
	•	 	Treatment which is experimental in nature.
	 
	•	 	We won’t pay for any appliance or prosthetic device used to:
	 
	•	 	Change vertical dimension.
	 
	•	 	Restore or maintain occlusion, except to the extent that this plan covers orthodontic
treatment.
	 
	•	 	Splint or stabilize teeth for periodontic reasons.
	 
	•	 	Replace tooth structure lost as a result of abrasion or attrition.
	 
	•	 	Treat disturbances of the temporomandibular joint.
	 
	•	 	We won’t pay for any service furnished for cosmetic reasons. This includes, but is not limited
to:
	 
	•	 	Characterizing and personalizing prosthetic devices.
	 
	•	 	Making facings on prosthetic devices for any teeth in back of the second bicuspid.
	 
	•	 	We won’t pay for replacing an appliance or prosthetic device with a like appliance or device,
unless:
	 
	•	 	It is at least ten years old and can’t be made usable.
	 
	•	 	It is damaged while in the covered person’s mouth in an injury suffered while insured, and
can’t be fixed.
	 
	•	 	We won’t pay for:
	 
	•	 	Replacing a lost, stolen or missing appliance or prosthetic device.
	 
	•	 	Making a spare appliance or device.
	 
	•	 	We won’t pay for treatment needed due to:
	 
	•	 	An on-the-job or job-related injury.
	 
	•	 	A condition for which benefits are payable by Worker’s Compensation or similar laws.
	 
	•	 	We won’t pay for treatment for which no charge is made. This usually means treatment furnished
by:
	 
	•	 	The covered person’s employer, labor union or similar group, in its dental or medical
department or clinic.
	 
	•	 	A facility owned or run by any governmental body.
	 
	•	 	Any public program, except Medicaid, paid for or sponsored by any government body.

But if a charge is made and we are legally required to pay it, we will.

 

 

List of Covered Dental Services

The services covered by this plan are named in this list. Each service on this list has been placed
in one of four groups. A separate payment rate applies to each group. Group I is made up of
preventive services. Group II is made up of basic services. Group III is made up of major services.
Group IV is made up of orthodontic services.

All covered dental services must be furnished by or under the direct supervision of a dentist. And
they must be usual and necessary treatment for a dental condition.

Group I — Preventive Dental Services

(Non-Orthodontic)

Prophylaxis And Fluoride Treatments

Prophylaxis (limited to two treatments in the calendar year, month period) —

Allowance includes the complete removal of explorer-detectable calculus, soft deposits, plaque,
stains, and the smoothing of tooth surfaces above the gingival attachment.

Topical application of fluoride, including prophylaxis, (limited to covered persons under age 14
and limited to one treatment in any six consecutive month period).

Space Maintainers (Limited to covered persons under age 16 and limited to initial appliance only)
Allowance includes all adjustments in the first six months after installation:

	•	 	Fixed, unilateral, band or stainless steel crown type.
	 
	•	 	Removal, bilateral type.

Fixed And Removable Appliances

To Inhibit Thumbsucking — (Limited to covered persons under age 14 and limited to initial
appliance only) — Allowance includes all adjustments in the first six months after installation.

Diagnostic Services

Allowance includes examination and diagnosis — x-rays.

	•	 	Full mouth series of at least 14 films including bitewings, if needed (limited to once in any 36 consecutive month period).
	 
	•	 	Bitewing films (limited to a maximum of four films, in one visit, in any twelve consecutive month period).
	 
	•	 	Intraoral periapical or occlusal x-rays — single films.
	 
	•	 	Extraoral superior or inferior maxillary film.
	 
	•	 	Panoramic film, maxilla and mandible, allowable only when necessary to diagnose accidental injury, or in conjunction with
cyst or tumor removal.

Dental Sealants (Limited to the unrestored permanent molars of covered persons under age 19 and
limited to one treatment in any 12 consecutive month period).

Office Visits And Examinations

Oral examination (limited to two examinations in any twelve consecutive month period).

Emergency palliative treatment and other non-routine, unscheduled visits. We pay for this only if
no other service (except x-rays) is rendered during the visit.

Group II — Basic Dental Services

 

 

(Non-Orthodontic)

Office Visits And Examinations

Diagnostic consultation with a dentist other than the one providing treatment (limited to one
consultation for each dental specialty in any 12 consecutive month period) — We pay for this only
if no other service is rendered during the visit.

Diagnostic Services Allowance includes examination and diagnosis.

	•	 	Diagnostic casts, when necessary to diagnose complex restorative cases.
	 
	•	 	Biopsy and examination of oral tissue.

Restorative Services Multiple restorations on one surface will be considered one restoration. Also
see “Major Restorative Services”. Allowance includes insulating base and local anesthesia.

	•	 	Amalgam restorations (primary or permanent teeth).
	 
	•	 	Cavities involving one surface, two surfaces and three or more surfaces.
	 
	•	 	Synthetic restorations: Allowable includes curing light and etchant.
	 
	•	 	Anterior teeth — per restoration: Acrylic or plastic filling — Class
I and III types; Composite resin — Class I and III types 2330;
Composite resin — involving incisal angle.
	 
	•	 	Bicuspid teeth — Composite resin — Class V type.
	 
	•	 	Crowns: Acrylic or plastic, without metal, and Stainless steel.

(Non-Orthodontic)

	•	 	Pins: Pin retention, exclusive of restorative material — used in lieu of cast restorations.
	 
	•	 	Recementation: Inlay or onlay, Crown, and Bridge.

Endodontic Services

Allowance includes all endodontic treatment within 12 months.

	•	 	Pulp capping, direct, for full or new pulpal exposure.
	 
	•	 	Remineralization (Calcium Hydroxide), as a separate procedure.
	 
	•	 	Vital pulpotomy.
	 
	•	 	Apexification, therapeutic apical closure.
	 
	•	 	Root canal therapy on non-vital (nerve-dead) teeth. Allowance includes
routine x-rays and cultures, but excludes final restoration.
	 
	•	 	Anterior, bicuspid, or molar teeth.
	 
	•	 	Apicoectomy, as a separate procedure or in conjunction with other
endodontic procedures. Allowance includes retrograde filling.

Periodontic Services

Allowance includes the treatment plan, local anesthetics and post-operative care.

	•	 	Non-Surgical Services:

 

 

	•	 	Periodontal root planing — As necessary for substantial bone and attachment loss (limited to one
treatment per area in any 24 month period).
	 
	•	 	Occlusal adjustment — Allowable only when done in conjunction with periodontal surgery.
	 
	•	 	Surgical Services (limited to one treatment per area in any 36 month period):
	 
	•	 	Gingivectomy, per tooth — Less than 3 teeth and not incidental to crown preparations.
	 
	•	 	Osseous surgery, per quadrant — Including all necessary (associated) surgical procedures.
	 
	•	 	Mucogingival Surgery (pedicle soft tissue graft, sliding horizontal flap, free soft tissue graft).

Oral Surgery

Allowance includes diagnosis, the treatment plan, local anesthetics and post-surgical care.

	•	 	Extractions:
	 
	•	 	Uncomplicated non-surgical extraction, one or more teeth.
	 
	•	 	Surgical removal of erupted teeth, involving tissue flap and bone removal.
	 
	•	 	Surgical removal of impacted teeth.

(Non-Orthodontic)

Other Surgical Procedures

	•	 	Alveolectomy, per quadrant.
	 
	•	 	Stomatoplasty with ridge extension, per arch.
	 
	•	 	Removal of mandibular tori, per quadrant.
	 
	•	 	Excision of hyperplastic tissue.
	 
	•	 	Excision of pericoronal gingiva, per tooth.
	 
	•	 	Removal of palatal torus.
	 
	•	 	Removal of cyst or tumor — not associated with the removal of impacted teeth.
	 
	•	 	Incision and drainage of abscess.
	 
	•	 	Closure of oral fistula or maxillary sinus.
	 
	•	 	Reimplantation of tooth.
	 
	•	 	Frenectomy.
	 
	•	 	Suture of soft tissue injury.
	 
	•	 	Sialolithotomy for removal of salivary calculus.
	 
	•	 	Closure of salivary fistula.
	 
	•	 	Dilation of salivary duct.

 

 

	•	 	Sequestrectomy for osteomyelitis or bone abscess, superficial.
	 
	•	 	Maxillary sinusotomy for removal of tooth fragment or foreign body.

Prosthodontic Services

Specialized techniques and characterization are not covered. Also see “Major Prosthodontic
Services”.

	•	 	Denture repairs, acrylic: Repairing dentures, no teeth damaged; Repairing dentures and replace one or more broken
teeth; and Replacing one or more broken teeth, no other damage.
	 
	•	 	Denture repairs, metal — Allowance based on the extent and nature of damage and on the type of materials involved.
	 
	•	 	Full or partial denture rebase, jump case (limited to once per denture in any 36 consecutive month period).
	 
	•	 	Full or partial denture reline (limited to once per denture in any 12 consecutive month period): Office reline; Cold
cure; Laboratory reline.
	 
	•	 	Denture adjustments (limited to adjustments by a dentist other than the one providing the denture, and adjustments are
more than 6 months after the initial installation).
	 
	•	 	Tissue conditioning (limited to a maximum of 2 treatments per arch in any 12 consecutive month period).
	 
	•	 	Adding teeth to partial dentures to replace extracted natural teeth.
	 
	•	 	Repairs to crowns and bridges — allowance based on the extent and nature of damage and the type of materials involved).

Other Services — General anesthesia in connection with surgical procedures only.

	 	•	 	Injectable antibiotics needed solely for treatment of a dental condition.

Group III — Major Dental Services

(Non-Orthodontic)

Restorative Services Cast restorations and crowns are covered only when needed because of decay or
injury, and only when the tooth cannot be restored with a routine filling material. Allowance
includes insulating bases, temporization and minor associated gingival involvement. Also see “Basic
Restorative Services”.

	•	 	Inlays.
	 
	•	 	Onlays, in the presence of an inlay.
	 
	•	 	Crowns and Posts: Acrylic with metal. Porcelain, Porcelain with metal,
Full cast metal (other than stainless steel), 3/4 cast metal (other
than stainless steel), Cast post and core, in addition to crown (not a
thimble coping), Steel post and composite or amalgam core, in addition
to crown, and Cast dowel pin (one-piece cast with crown) — Allowance
based on type of crown, Crown build-up — Necessitated by loss of
natural tooth structure.

Prosthodontic Services

Specialized technique and characterizations are not covered. Also see “Basic Prosthodontic
Services”.

	•	 	Fixed bridges — Each abutment and each pontic makes up a unit in a bridge.
	 
	•	 	Bridge abutments — See inlays and crowns under “Major Restorative Services”.
	 
	•	 	Bridge Pontics: Cast metal, sanitary, Plastic or porcelain with metal, and Slotted pontic.
	 
	•	 	Simple stress breakers, per unit.

 

 

	•	 	Dentures — Allowance includes all adjustments done by the dentist furnishing the denture
in the first 6 months after installation. Temporary dentures older than one year are
considered to be a permanent appliance.
	 
	•	 	Full dentures, upper or lower.
	 
	•	 	Partial dentures — Allowance includes base, all clasps, rests and teeth.
	 
	•	 	Unilateral, one piece chrome casting, clasp attachment, including pontics.
	 
	•	 	Upper, with two chrome clasps with rests, acrylic base.
	 
	•	 	Upper, with chrome palatal bar and clasps, acrylic base.
	 
	•	 	Lower, with two chrome clasps with rests, acrylic base.
	 
	•	 	Lower, with chrome lingual bar and clasps, acrylic base.
	 
	•	 	Stayplate base, upper or lower (anterior teeth only).

Group IV — Orthodontic Services

Orthodontic Services

	•	 	Any Group I, II or III service in connection with orthodontic treatment.
	 
	•	 	Surgical exposure of impacted or unerupted teeth in connection with
orthodontic treatment - Allowance includes routine x-rays, local
anesthetics and post-surgical care.
	 
	•	 	Active appliances — All types — Allowance includes diagnostic
services, the treatment plan, the fitting, making and placing of the
active appliance, and all related office visits including
post-treatment stabilization.

ELIGIBILITY FOR PRESCRIPTION DRUG COVERAGE

Employee Coverage

Eligible Employees To be eligible for employee coverage you must be an active full-time/part-time
employee or a qualified retiree. And you must belong to a class of employees covered by this plan.

When Your Coverage Starts

Employee benefits are scheduled to start on the effective date shown on the sticker attached to the
inside front cover of this booklet. But you must be actively at work on a full-time/part-time
basis, unless you are disabled or unless you are a qualified retiree, on the scheduled effective
date. And you must have met all of the applicable conditions explained above, and any applicable
waiting period. If you are an active full-time employee and are not actively at work on any date
your insurance is scheduled to start, unless you are disabled, we will postpone your coverage until
you return to active full-time work.

If you are a qualified retiree, you can not be confined in a health care facility on the scheduled
effective date of coverage. If you are confined on that date, we will postpone your coverage until
the day you are discharged. And you must also have met all of the applicable conditions of
eligibility and any applicable waiting period in order for coverage to start.

Sometimes, the effective date shown on the sticker is not a regularly scheduled work day. But
coverage will still start on that date if you were actively at work on a full-time basis on your
last regularly scheduled work day.

When Your Coverage Ends

If you are an active full-time/part-time employee, your coverage ends on the date your active
full-time service ends for any reason, other than disability. Such reasons include death,
retirement (except for qualified retirees), layoff, leave of absence and the end of employment. It
also ends on the date you stop being a member of a class of employees eligible for insurance under
this plan, or when this plan ends for all employees. And it ends when this plan is changed so that
benefits for the class of employees to which you belong ends. Read this booklet carefully if your
coverage ends. You may have the right to continue certain group benefits for a limited time.

 

 

Dependent Coverage

Eligible Dependents For Dependent Prescription Drug Benefits

Your eligible dependents are: your legal spouse; your same sex domestic partner who meets the
eligibility criteria on the Domestic Partner statement; your unmarried dependent children until the
end of the month in which they
turn age 19; and your unmarried dependent children, from age 19 until the end of the month of their
25th birthday, who are enrolled as full-time students at accredited schools with a minimum of 9
credit hours.

Unmarried dependent children include your dependent grandchildren who reside with you or if you are
named in a court order as having legal custody or the parent of the grandchild(ren) is an eligible
dependent child(ren) of your same sex domestic partner if they meet the criteria for unmarried
natural children and their primary residence is with the employee.

Adopted Children And Step-Children

Your “unmarried dependent children” include your legally adopted children and, if they depend on
you for most of their support and maintenance, your step-children. We treat a child as legally
adopted from the time the child is placed in your home for the purpose of adoption. We treat such a
child this way whether or not a final adoption order is ever issued.

Dependents Not Eligible

We exclude any dependent who is insured by this plan as an employee. And we exclude any dependent
who is on active duty in any armed force.

Handicapped Children

You may have an unmarried child with a mental or physical handicap, or developmental disability,
who can’t support himself or herself. Subject to all of the terms of this coverage and the plan,
such a child may stay eligible for dependent benefits past this coverage’s age limit.

The child will stay eligible as long as he or she stays unmarried and unable to support himself or
herself, if: (a) his or her conditions started before he or she reached this coverage’s age limit;
(b) he or she became insured by this coverage before he or she reached the age limit, and stayed
continuously insured until he or she reached such limit; and (c) he or she depends on you for most
of his or her support and maintenance.

But, for the child to stay eligible, you must send us written proof that the child is handicapped
and depends on you for most of his or her support and maintenance. You have 31 days from the date
the child reaches the age limit to do this. We can ask for periodic proof that the child’s
condition continues. But, after two years, we can’t ask for this proof more than once a year. The
child’s coverage ends when yours does.

When Dependent Coverage Starts

In order for your dependent coverage to begin you must already be insured for employee coverage, or
enroll for employee and dependent coverage at the same time. The date your dependent coverage
starts depends on when you elect to enroll your initial dependents and agree to make any required
payments.

The date your dependent coverage starts depends on when you elect to enroll your initial
dependents, submit each dependent’s signed health statement, and agree to make any required
payments.

If you do this on or before your eligibility date, the dependent’s coverage is scheduled to start
on the later of your eligibility date and the date you become insured for employee coverage. If you
do this within or after the enrollment period, the coverage is scheduled to start on the later of
the date you sign the enrollment form and the date you become insured for employee coverage. Once
you have dependent coverage for your initial dependents, you must notify us when you acquire any
new dependents and agree to make any additional payments required for their coverage. A newly
acquired dependent will be covered from the later of the date you notify us and agree to make any
additional payments, and the date the newly acquired dependent is first eligible.

Newborn Children We cover your newborn child for dependent benefits, from the moment of birth if,
you are already covered for dependent child coverage when the child is born. If you do not have
dependent coverage when the child is born, we cover the child for the first 31 days from the moment
of birth. To continue the child’s coverage past the 31 days, you must enroll the child and agree to

 

 

make any required premium payments within 31 days of the date the child is born. If you fail to do
this, the child won’t be covered until you enroll the child and agree to make any required premium
payments.

When Dependent Coverage Ends

Dependent coverage ends on the last day of the month for all of your dependents when your coverage
ends. But if you die while insured, we’ll automatically continue dependent benefits for those of
your dependents who were insured when you died. We’ll do this for six months at no cost, provided:
(a) the group plan remains in force; (b) the dependents remain eligible dependents; and (c) in the
case of a spouse, the spouse does not remarry.

If a surviving dependent elects to continue his or her dependent benefits under this plan’s
“Federal Continuation Rights” provision, or under any other continuation provision of this plan, if
any, this free continuation period will be provided as the first six months of such continuation.
Premiums required to be paid by, or on behalf of a surviving dependent will be waived for the first
six months of continuation, subject to restrictions (a), (b) and (c) above. After the first six
months of continuation, the remainder of the continuation period, if any, will be subject to the
premium requirements, and all of the terms of the “Federal Continuation Rights” or other
continuation provisions. Dependent coverage also ends for all of your dependents when you stop
being a member of a class of employees eligible for such coverage. And it ends when this plan ends,
or when dependent coverage is dropped from this plan for all employees or for an employee’s class.

If you are required to pay all or part of the cost of dependent coverage, and you fail to do so,
your dependent coverage ends. It ends on the last day of the period for which you made the required
payments, unless coverage ends earlier for other reasons.

An individual dependent’s coverage ends when he or she stops being an eligible dependent. This
happens to a child at 12:01 a.m. on the date the child attains this coverage’s age limit, when he
or she marries, or when a step-child is no longer dependent on you for support and maintenance. It
happens to a spouse when a marriage ends in legal divorce or annulment. Read this plan carefully if
dependent coverage ends for any reason. Dependents may have the right to continue certain group
benefits for a limited time.’

CERTIFICATE AMENDMENT

This rider amends the “Dependent Coverage” provisions as follows:

An employee’s domestic partner will be eligible for prescription drug coverage under this plan.
Coverage will be provided subject to all the terms of this plan and to the following limitations:

To qualify for such coverage, both the employee and his or her domestic partner must: be 18 years
of age or older; be unmarried, constitute each other’s sole domestic partner and not have had
another domestic partner in the last 12 months; share the same permanent address for at least 12
consecutive months and intend to do so indefinitely; share joint financial responsibility for basic
living expenses including food, shelter and medical expenses; not be related by blood to a degree
that would prohibit marriage in the employee’s state of residence; and be financially
interdependent which must be demonstrated by at least four of the following:

a. ownership of a joint bank account;

b. ownership of a joint credit account;

c. evidence of a joint mortgage or lease;

d. evidence of joint obligation on a loan;

e. joint ownership of a residence;

f. evidence of common household expenses such as utilities or telephone;

g. execution of wills naming each other as executor and/or beneficiary;

h. granting each other durable powers of attorney;

i. granting each other health care powers of attorney;

j. designation of each other as beneficiary under a retirement benefit account; or

 

 

k. evidence of other joint financial responsibility.

The employee must complete a “Declaration of Domestic Partnership” attesting to the relationship.

The domestic partner’s dependent children will be eligible for coverage under this plan on the same
basis as if the children were the employee’s dependent children.

Coverage for the domestic partner and his or her dependent children ends when the domestic partner
no longer meets the qualifications of a domestic partner as indicated above. Upon termination of a
domestic partnership, a “Statement of Termination” must be completed and filed with the employer.
Once the employee submits a “Statement of Termination,” he or she may not enroll another domestic
partner for a period of 12 months from the date of the previous termination.

And, the domestic partner and his or her children will not be eligible for:

a. survivor benefits upon the employee’s death as explained under the “When Dependent Coverage
Ends” section;

b. continuation of prescription drug coverage as explained under the “Federal Continuation Rights”
section and under any other continuation rights section of this plan, unless the employee is also
eligible for and elects continuation; or

c. conversion of prescription drug coverage as explained under the “Converting This Group Health
Insurance” section of this plan.

This rider is a part of this plan. Except as stated in this rider, nothing contained in this rider
changes or affects any other terms of this plan.

PRESCRIPTION DRUG EXPENSE INSURANCE

This plan pays benefits for covered drugs prescribed by a doctor. What we pay and the terms of
payment are explained below.

Covered Drugs

This plan covers: (a) legend drugs; (b) compound drugs which include at least one legend drug: (c)
injectable insulin; and (d) other drugs which, under applicable state law, may only be dispensed
when prescribed by a doctor. This plan only pays benefits for covered drugs which are: (a)
prescribed by a doctor (except for insulin); (b) dispensed by a licensed pharmacist or by a mail
order pharmacy; (c) needed to treat a sickness or injury; and (d) accepted as safe and effective by
the health community.

Dispensing Limits

Each time a covered drug is dispensed by a mail order pharmacy, we will pay a benefit for an amount
not exceeding a 90 day supply, when used as prescribed.

If the covered person does not obtain the covered drug from a mail order pharmacy, each time the
covered drug is dispensed, we will pay a benefit for an amount not exceeding the greater of: (a) a
34 day supply, when used as prescribed; or (b) a 100 unit dose, when used as prescribed.

What we pay is based on all of the terms of this plan. See “Exclusions” for the drugs we exclude.

Benefit Provisions

Cash Deductible

A covered person must pay an out-of-pocket cash deductible for each covered drug each time it is
dispensed. This prescription drug deductible must be paid before this plan pays any benefit for
that drug. The deductible amount for each prescription or refill is:

for drugs received from a mail order pharmacy — none

for drugs not received from a mail order pharmacy — none

After the deductible is paid, we will pay the covered charge in excess of the deductible for each
covered drug dispensed while the covered person is insured. Of course, what we pay is subject to
all the terms of this plan.

 

 

Extended Benefit

If a covered person is totally disabled and under a doctor’s care when his insurance ends, we will
extend his prescription drug expense insurance, in accordance with the Extended Benefits provision
under the Major Medical portion of this plan, but not for more than three months. There is no
premium charged for the extended prescription drug insurance coverage. But, the covered person will
have to pay the cash deductible for each prescription.

Employer Liability

If a covered person’s insurance ends for any reason, the employer will be liable to us for any
benefits paid to such previously covered person after his insurance ends, except as described in
the Extended Benefit provision.

Exclusions

We won’t pay for any of the following:

Administering a drug.

Drugs labeled “Caution — limited by Federal Law to investigational use”, or experimental drugs.

Drugs, except injectable insulin, which can be obtained legally without a doctor’s prescription.

Any therapeutic device or appliance. This includes support garments and other non-medical
substances, regardless of their intended use.

Immunization agents, biological sera, blood or blood plasma, or vitamins (other than legend
vitamins).

Drugs needed due to conditions caused, directly or indirectly, by a covered person taking part in a
riot or other civil disorder; or the covered person taking part in the commission of a felony.

Drugs needed due to conditions caused, directly or indirectly, by declared or undeclared war or act
of war.

Drugs dispensed to a covered person while on active duty in any armed force.

Drugs for which there is no charge. This usually means drugs furnished by the covered person’s
employer, labor union or similar group, in its medical department or clinic; a hospital or clinic
owned or run by any government body; or any public program, except Medicaid, paid for or sponsored
by any government body. But if a charge is made and we are legally required to pay it, we will.

Drugs dispensed to, or taken by, a covered person while confined to a hospital, an extended care
center or a drug abuse, alcohol abuse or mental health center or any similar facility.

Any drugs which are paid for, in whole or in part, by another group health coverage or plan.

Drugs needed due to an on-the-job or job-related injury, or conditions for which benefits are
payable by Worker’s Compensation or similar laws.

Refills of a prescription in excess of the number of refills ordered by the doctor.

A refill dispensed more than one year from the date of the doctor’s order.

Pharmacy Discounts and Rebates

We may participate in programs to provide a covered person under the plan with information that may
help to reduce his or her expenses for certain drugs and supplies. This information may include
coupons; rebates; or other offers from pharmaceutical manufacturers; MedcoHealth; or us that
enables a covered person, at his or her discretion, to purchase the described drug products or
supplies at a discount or no charge. This information may include content developed by, and at the
expense of pharmaceutical manufacturers or MedcoHealth. This information is not medical advice. The
decision whether or not to use this information is the covered person’s and we recommend that the
covered person consult with his or her doctor.

COORDINATION OF BENEFITS

 

 

Important Notice This section applies to all group health benefits under this plan; except
prescription drug coverage, if any. It does not apply to any death, dismemberment, or loss of
income benefits that may be provided under this plan.

Purpose When a covered person has health care coverage under more than one plan, this section
allows this plan to coordinate what it pays with what other plans pay. This is done so that the
covered person does not collect more in
benefits than he or she incurs in charges.

Definitions

Allowable Expense This term means any necessary, reasonable, and customary item of health care
expense that is covered, at least in part, by any of the plans which cover the person. This
includes: (a) deductibles; (b) coinsurance; and (c) copayments. When a plan provides benefits in
the form of services, the reasonable cash value of each service will be considered an allowable
expense and a benefit paid.

An expense or service that is not covered by any of the plans is not an allowable expense. Examples
of other expenses or services that are not allowable expenses are:

(1) If a person is confined in a private hospital room, the difference between the cost of a
semi-private room in the hospital and the private room is not an allowable expense. This does not
apply if: (a) the stay in the private room is medically necessary in terms of generally accepted
medical practice; or (b) one of the plans routinely provides coverage for private hospital rooms.

(2) The amount a benefit is reduced by the primary plan because a person does not comply with the
plan’s provisions is not an allowable expense. Examples of these provisions are: (a)
precertification of admissions and procedures; (b) continued stay reviews; and (c) preferred
provider arrangements.

(3) If a person is covered by two or more plans that compute their benefit payments on the basis of
reasonable and customary charges, any amount in excess of the primary plan’s reasonable and
customary charges for a specific benefit is not an allowable expense.

(4) If a person is covered by two or more plans that provide benefits or services on the basis of
negotiated fees, an amount in excess of the primary plan’s negotiated fees for a specific benefit
is not an allowable expense.

If a person is covered by one plan that computes its benefits or services on the basis of
reasonable and customary charges and another plan that provides its benefits or services on the
basis of negotiated fees, the primary plan’s payment arrangements will be the allowable expense for
all plans. However, if the provider has contracted with the secondary plan to provide the benefit
or service for a specific negotiated fee or payment amount that is different than the primary
plan’s payment arrangement and if the provider’s contract permits, the negotiated fee or payment
shall be the allowable expense used by the secondary plan to determine its benefit.

Claim Determination Period

This term means a request that benefits of a plan be provided or paid. This term means a calendar
year. It does not include any part of a year during which a person has no coverage under this plan,
or before the date this section takes effect.

Coordination Of Benefits

This term means a provision which determines an order in which plans pay their benefits, and which
permits secondary plans to reduce their benefits so that the combined benefits of all plans do not
exceed total allowable expenses.

Custodial Parent This term means a parent awarded custody by a court decree. In the absence of a
court decree, it is the parent with whom the child resides more than one half of the calendar year
without regard to any temporary visitation.

Group-Type Contracts

This term means contracts: (a) which are not available to the general public; and (b) can be
obtained and maintained only because of membership in or connection with a particular organization
or group.

Hospital Indemnity Benefits

This term means benefits that are not related to expenses incurred. This term does not include
reimbursement-type benefits even if they are designed or administered to give the insured the right
to elect indemnity-type benefits at the time of claim.

 

 

Plan

This term means any of the following that provides benefits or services for health care or
treatment: (1) group insurance and group subscriber contracts; (2) uninsured arrangements of group
or group-type coverage; (3) group or group-type coverage through health maintenance organizations
(HMOs) and other prepayment, group practice and individual practice plans; (4) group-type
contracts; (5) amounts of group or group- type hospital indemnity benefits in excess of $100.00 per
day; (6) medical benefits under group automobile contracts, group or individual automobile
“no-fault” contracts, and under traditional “fault” type contracts to the extent that such
contracts are primary plans; and (7) Medicare or other governmental benefits, as permitted by law.
This term does not include individual or family: (a) insurance contracts; (b) subscriber contracts;
(c) coverage through HMOs; or (d) coverage under other prepayment, group practice and individual
practice plans. This term also does not include: (i) amounts of group or group-type hospital
indemnity benefits of $100.00 or less per day; (ii) school accident type coverage; or (iii)
Medicaid, and coverage under other governmental plans, unless permitted by law.

This term also does not include any plan that this plan supplements. Plans that this plan
supplements are named in the benefit description. Each type of coverage listed above is treated
separately. If a plan has two parts and coordination of benefits applies only to one of the two,
each of the parts is treated separately.

Primary Plan This term means a plan that pays first without regard that another plan may cover some
expenses. A plan is a primary plan if either of the following is true: (1) the plan either has no
order of benefit determination rules, or its rules differ from those explained in this section; or
(2) all plans that cover the person use the order of benefit determination rules explained in this
section, and under those rules the plan pays its benefits first.

Secondary Plan This term means a plan that is not a primary plan.

This Plan This term means the group health benefits, except prescription drug coverage, if any,
provided under this group plan.

Order Of Benefit Determination

The primary plan pays or provides its benefits as if the secondary plan or plans did not exist.

A plan may consider the benefits paid or provided by another plan to determine its benefits only
when it is secondary to that other plan. If a person is covered by more than one secondary plan,
the rules explained below decide the order in which secondary plan benefits are determined in
relation to each other.

A plan that does not contain a coordination of benefits provision is always primary.

When all plans have coordination of benefits provisions, the rules to determine the order of
payment are listed below. The first of the following rules that applies is the rule to use.

Non-Dependent Or Dependent

The plan that covers the person other than as a dependent (for example, as an employee, member,
subscriber, or retiree) is primary. The plan that covers the person as a dependent is secondary.
But, if the person is a Medicare beneficiary and, as a result of federal law, Medicare is secondary
to the plan that covers the person as a dependent; and primary to the plan that covers the person
other than as a dependent (for example, as a retiree); then the order of payment between the two
plans is reversed. In that case, the plan that covers the person as an employee, member,
subscriber, or retiree is secondary and the other plan is primary.

Child Covered Under More Than One Plan

The order of benefit determination when a child is covered by more than one plan is:

(1) If the parents are married, or are not separated (whether or not they ever have been married),
or a court decree awards joint custody without specifying that one party must provide health care
coverage, the plan of the parent whose birthday is earlier in the year is primary. If both parents
have the same birthday, the plan that covered either of the parents longer is primary. If a plan
does not have this birthday rule, then that plan’s coordination of benefits provision will
determine which plan is primary.

(2) If the specific terms of a court decree state that one of the parents must provide health care
coverage and the plan of the parent has actual knowledge of those terms, that plan is primary. This
rule applies to claim determination periods that start after the plan is given notice of the court
decree.

 

 

(3) In the absence of a court decree, if the parents are not married, or are separated (whether or
not they ever have been married), or are divorced, the order of benefit determination is: (a) the
plan of the custodial parent; (b) the plan of the spouse of the custodial parent; and (c) the plan
of the noncustodial parent.

Active Or Inactive Employee

The plan that covers a person as an active employee, or as that person’s dependent, is primary. An
active employee is one who is neither laid off nor retired. The plan that covers a person as a laid
off or retired employee, or as that person’s dependent, is secondary. If a plan does not have this
rule and as a result the plans do not agree on the order of benefit determination, this rule is
ignored.

Continuation Coverage

The plan that covers a person as an active employee, member, subscriber, or retired employee, or as
that person’s dependent, is primary. The plan that covers a person under a right of continuation
provided by federal or state law is secondary. If a plan does not have this rule and as a result
the plans do not agree on the order of benefit determination, this rule is ignored.

Length Of Coverage The plan that covered the person longer is primary.

Other If the above rules do not determine the primary plan, the allowable expenses will be shared
equally between the plans that meet the definition of plan under this section. But, this plan will
not pay more than it would have had it been the primary plan.

Effect On The Benefits Of This Plan

When This Plan Is Primary

When this plan is primary, its benefits are determined before those of any other plan and without
considering any other plan’s benefits.

When This Plan Is Secondary

When this plan is secondary, it may reduce its benefits so that the total benefits paid or provided
by all plans during a claim determination period are not more than 100% of total allowable
expenses. When the benefits of this plan are reduced, each benefit is reduced in proportion. It is
then charged against any applicable benefit limit of this plan. If the primary plan is an HMO and
an HMO member has elected to have health care services provided by a non-HMO provider this plan
will pay as if it is the primary plan.

Right To Receive And Release Needed Information

Certain facts about health care coverage and services are needed to apply these rules and to
determine benefits payable under this plan and other plans. This plan may get the facts it needs
from, or give them to, other organizations or persons to apply these rules and determine benefits
payable under this plan and other plans which cover the person claiming benefits. This plan need
not tell, or get the consent of, any person to do this. Each person claiming benefits under this
plan must provide any facts it needs to apply these rules and determine benefits payable.

Facility Of Payment

A payment made under another plan may include an amount that should have been paid by this plan. If
it does, this plan may pay that amount to the organization that made the payment. That amount will
then be treated as though it were a benefit paid by this plan. This plan will not have to pay that
amount again. As used here, the term “payment made” includes the reasonable cash value of any
benefits provided in the form of services.

Right Of Recovery

If the amount of the payments made by this plan is more than it should have paid under this
section, it may recover the excess: (a) from one or more of the persons it has paid or for whom it
has paid; or (b) from any other person or organization that may be responsible for benefits or
services provided for the covered person.

As used here, the term “amount of the payments made” includes the reasonable cash value of any
benefits provided in the form of services.

 

 

HOW THIS PLAN INTERACTS WITH MEDICARE

This section shows how this plan’s group health benefits interact with the benefits payable under
Medicare.

Definitions

As used here, these terms have the meanings shown below.

Group Health Benefits:

This term means this plan’s: major medical; out-of-network point-of-service; and prescription drug
coverage.

Medicare; This term means Parts A and B of the health care program for the aged and disabled
provided by Title XVIII of the Social Security Act of 1965, as amended from time to time.

Medicare Eligible: This term means a covered person who is eligible for Medicare due to: (a) age;
(b) disability; or (c) end stage renal disease. A covered person is deemed to be a Medicare
Eligible on the first day any coverage under Medicare could start for him or her.

Interaction With Medicare

Subject to the exception shown below, this plan coordinates its group health benefits with benefits
payable by Medicare.

This is done whether or not the covered person is enrolled for Medicare for all covered persons who
are Medicare Eligible and meet one or more of these conditions:

1. A former employee whose group health benefits under this plan are continued for any reason.

2. A former employee’s covered dependent or former covered dependent whose group health benefits
under this plan are continued for any reason.

3. An active employee, former employee, active employee’s covered dependent, or former employee’s
covered dependent, or former covered dependent, who: (a) is eligible for Medicare due to end stage
renal disease; and (b) has been so eligible for 30 months in a row.

4. An active employee, who is eligible for Medicare due to disability, whose employer and each
other employer that participates in the employer’s plan has less than 100 employees.

5. A covered dependent, who is eligible for Medicare due to disability, of an active employee whose
employer and each other employer that participates in the employer’s plan has less than 100
employees.

6. An active employee, who is eligible for Medicare due to age, of an employer who has less than 20
employees.

7. A covered dependent, who is eligible for Medicare due to age, of an active employee of an
employer who has less than 20 employees.

8. A member of a religious order, the members of which are required to take a vow of poverty, whose
activities are considered employment only because the religious order has made an election of
social security coverage as allowed under the United States Internal Revenue Code.

To do this, the amount of group health benefits payable for each such covered person will be
reduced so that the total amount payable by Medicare and this plan will be no more than 100% of the
charages incurred by him or her.

With respect to Medicare, this plan will assume:

(a) The amount payable under Part A for a person who is eligible for that part without premium
payment, but who has not enrolled for it, to be the amount he or she would have received if he or
she had enrolled for it.

(b) The amount payable under Part B for a person who is eligible for that Part, but who has not
enrolled for it, to be the amount he or she would have received if he or she had enrolled for it.

 

 

(c) The amount payable under Part B for a person who has entered into a private contract with a
provider to be the amount he or she would have received in the absence of such private contract.

In all cases, interaction of this plan’s benefits with Medicare will comply with federal statutes
and regulations.

Exception: In the case of an employer who employs 20 or more employees, an active employee and his
or her covered dependent who is eligible for Medicare due to age may choose: (a) to be covered for
the group health benefits provided by this plan; or (b) Medicare as his or her primary health plan.
If such person chooses Medicare, no group health benefits will be payable for him or her under this
plan. His or her group health benefits under this plan will end on the date he or she chooses
Medicare. But, he or she may later choose to be covered again for the group health benefits under
this plan. In that case, he or she will be treated as a late enrollee under this plan.

WORKER’S COMPENSATION

For Persons Not Covered By Worker’s Compensation

A covered person may not be eligible for, or may choose not to be covered by Worker’s Compensation.
Such person may sustain an on-the-job or job-related injury. If this occurs, we provide benefits as
described below:

(1) For all coverages under this plan, except those that provide benefits for loss of life or loss
of income due to disability, we pay benefits for covered charges incurred by the covered person for
care and treatment of such injury or condition to the same extent we’d pay benefits for covered
charges due to any other sickness or injury. But what we pay is based on all the terms of this
plan.

(2) For any coverages that provide benefits for loss of income due to disability, we pay benefits
for disability due to such injury or condition the same way we’d pay benefits for any other
disability. But what we pay is based on all the terms of this plan.

CERTIFICATE AMENDMENT

This rider amends this plan to include the following provision:

Right of Reimbursement

If a covered person recovers expenses for sickness or injury that occurred due to the negligence of
a third party, we have the right to first reimbursement for all medical, dental, or loss of
earnings benefits we paid from any and all damages collected from the negligent third party for
those same expenses whether by action at law, settlement, or compromise, by the covered person, the
covered person’s parents if the covered person is a minor, or the covered person’s legal
representative, as a result of that sickness or injury. We are to be furnished any information or
assistance, and be provided any documents that we may reasonably require, in order to exercise our
rights under this provision. This provision applies whether or not the third party admits
liability. As used here, “third party” means anyone, other than Guardian, the employer or the
covered person. Except as stated in this rider, nothing contained in this rider changes or affects
any other terms of this certificate.

GLOSSARY

This Glossary defines the italicized terms appearing in your booklet.

Active Appliance means an appliance like braces, used in orthodontic treatment to move teeth.

Ambulatory Surgical Center

means a facility which is mainly engaged in performing outpatient surgery. It must: (a) be staffed
by doctors and nurses , under the supervision of a doctor ; (b) have permanent operating and
recovery rooms; (c) be staffed and equipped to give emergency care; and (d) have written back-up
arrangements with a local hospital for emergency care. We’ll recognize it if it carries out its
stated purpose under all relevant state and local laws, and it is either: (a) accredited for its
stated purpose by either the Joint Commission or the Accreditation Association for Ambulatory Care;
or (b) approved for its stated purpose by Medicare. We don’t recognize a facility as an ambulatory
surgical center if it is part of a hospital.

Appliance means any dental device other than a prosthetic device.

Benefit Year with respect to this plan’s dental expense insurance, means a 12 month period which
starts on October 1st and ends on September 30th.

 

 

Benefit Year with respect to the Major Medical Expense portion of this plan, means each successive
12 month period which starts on January 1st and ends on December 31st.

Birthing Center means a facility which mainly provides care and treatment for people during
uncomplicated pregnancy, routine full-term delivery, and the immediate post-partum period. It must:
(a) provide full-time skilled nursing care by or under the supervision of nurses; (b) be staffed
and equipped to give emergency care; and (c) have written back-up arrangements with a local
hospital for emergency care. We’ll recognize it if: (a) it carries out its stated purpose under all
relevant state and local laws; or (b) it is approved for its stated purpose by the Accreditation
Association for Ambulatory Care; or (c) it is approved for its stated purpose by Medicare. We don’t
recognize a facility as a birthing center if it’s part of a hospital.

Close Relative means: (a) a covered person’s spouse, children, parents, brothers and sisters; and
(b) any other person who is part of a covered person’s household. We don’t pay for services and
supplies furnished by close relatives.

Covered Charges are reasonable charges for the types of services and supplies described in the
“Covered Charges” and “Charges Covered with Special Limitations” section of this plan’s Major
Medical Expense Insurance provisions, and the “Covered Drugs” section of this plan’s Prescription
Drug Expense Insurance provisions. The services and supplies must be: (a) furnished or ordered by a
recognized health care provider; (b) medically necessary to diagnose or treat a sickness or injury;
(c) accepted by a professional medical society in the United States as beneficial for the control
or cure of the sickness or injury being treated; and (d) furnished
within the framework of generally accepted methods of medical management currently used in the
United States. By “reasonable” we mean the charge isn’t more than the usual local charge for that
service or supply. When we decide what’s reasonable, we look at the covered person’s condition and
how severe it is. And we also look at special circumstances. A covered charge is incurred on the
date the service or supply is furnished. Subject to all of the terms of this plan, we pay benefits
for covered charges incurred by a covered person while he’s insured by this plan. Read the entire
plan to find out what we limit or exclude.

Covered Person with respect to this plan’s dental expense insurance, means an employee or any of
his covered dependents.

Covered Dependent means an eligible dependent who is covered by the Major Medical Expense portion
of this plan.

Covered Family means you and those of your eligible dependents who are covered by the Major Medical
Expense portion of this plan.

Covered Person with respect to the Major Medical Expense portion of this plan, means you or a
covered dependent.

Covered Person with respect to the Prescription Drug Expense portion of this plan, means you or a
covered dependent.

Creditable Coverage means coverage of a person under: (a) a group health plan, including COBRA
continuation coverage; (b) an individual health policy; (c) Medicare Part A or B; (d) Medicaid; (e)
CHAMPUS; (f) Federal Employees Health Benefit Plan; (g) a medical care program of the Indian Health
Service or of a tribal organization; (h) a state health benefits risk pool; (i) a public health
plan; or (j) a Peace Corps Plan.

When determining if coverage is creditable coverage, we use the guidelines established by all
applicable State and/or Federal laws and regulations. We, however, reserve the right to determine
if coverage is included or excluded from the definition of creditable coverage.

Custodial Care means any service or supply, including room and board, which: (a) is furnished
mainly to help a person meet his routine daily needs; and (b) can be furnished by someone who has
no professional health care training or skills. Even if you or a covered dependent are in a
hospital or other recognized facility, we don’t pay for care if it’s mainly custodial.

Dentist means any dental or medical practitioner we are required by law to recognize who: (a) is
properly licensed or certified under the laws of the state where he practices; and (b) provides
services which are within the scope of his or her license or certificate and covered by this plan.

Doctor means a medical or dental practitioner we are required by law to recognize who: (a) is
properly licensed or certified to provide medical care under the laws of the state where he
practices; and (b) provides medical services which are within the scope of his or her license or
certificate and are covered by this plan.

Drug Abuse Centers, Alcohol Abuse Centers, Mental Health Centers mainly provide treatment for
people with drug abuse, alcohol abuse or mental health problems. We’ll recognize such a place if it
carries out its stated purpose under all relevant state and local laws, and it is either: (a)
accredited for its stated purpose by the Joint Commission; or (b) approved for its stated purpose
by Medicare.

 

 

Durable Medical Equipment

is equipment which: (a) can withstand repeated use; (b) is mainly and customarily used to serve a
medical purpose; (c) is generally not useful to a covered person in the absence of a sickness or
injury; and (d) is suitable for use in the home. Some examples are wheel chairs, hospital-type
beds, and breathing equipment.

Eligibility Date for dependent coverage is the earliest date on which: (a) you have initial
dependents; and (b) are eligible for dependent coverage.

Eligible Dependent is defined in the provision entitled “Dependent Coverage.”

Employee means a person who works for the employer at the employer’s place of business, and whose
income is reported for tax purposes using a W-2 form.

Employer means GENERAL MILLS, INC.

Enrollment Date means: (a) for a newly hired employee, the date you are hired by the employer for
full-time service; (b) for a late enrollee, the date you sign the enrollment form; or (c) for a
special enrollee, the date of the event which triggers a special enrollment period.

Enrollment Period with respect to dependent coverage, means the 31 day period which starts on the
date that you first become eligible for dependent coverage.

Experimental Treatment means treatment: (a) that has not been scientifically proven or fully
developed; (b) cannot be supported in medical literature published by a professional medical
society in the United States; (c) is not accepted by a professional medical society in the United
States as beneficial for the control or cure of sickness or injury being treated; or (d) is not
furnished within the framework of generally accepted methods of medical management currently being
used in the United States.

Extended Care Center means a facility which mainly provides full-time inpatient skilled nursing
care for sick or injured people who don’t need to be in a hospital. We’ll recognize it if it
carries out its stated purpose under all relevant state and local laws, and it is either: (a)
accredited for its stated purpose by the Joint Commission; or (b) approved for its stated purpose
by Medicare. In some places, an “Extended Care Center” may be called a “Skilled Nursing Center.”

Full-time means the employee regularly works at least the number of hours in the normal work week
set by the employer (but not less than 30 hours per week), at his employer’s place of business.

Home Health Agency means a provider which mainly provides home health care to sick or injured
people under a home health care program designed to reduce or eliminate hospital stays. We will
recognize it if: (a) it carries out its stated purpose under all relevant state and local laws; and
(b) it is approved for its stated purpose by Medicare.

Hospice means a facility which mainly provides palliative and supportive care for terminally ill
people under a hospice care program. We will recognize a hospice if it carries out its stated
purpose under all relevant state and local laws, and it is either: (a) approved for its stated
purpose by Medicare; or (b) accredited for its stated purpose by either the Joint Commission or the
National Hospice Organization.

Hospital means a facility which mainly provides inpatient care and treatment for sick or injured
people. It may also provide outpatient services. We’ll recognize it if it carries out its stated
purpose under all relevant state and local laws, and it is either: (a) accredited as a hospital by
the Joint Commission; or (b) approved as a hospital by Medicare.

Initial Dependents means those eligible dependents you have at the time you first become eligible
for employee coverage. If at this time you do not have any eligible dependents, but you later
acquire them, the first eligible dependents you acquire are your initial dependents.

Injury with respect to this plan’s dental expense insurance, means all damage to a covered person’s
mouth due to an accident, and all complications rising from that damage. But the term injury does
not include damage to teeth, appliances or prosthetic devices which results from chewing or biting
food or other substances.

Injury means all damage to a covered person’s body due to an accident, and all complications
arising from that damage.

 

 

Inpatient means a covered person who is physically confined as a registered bed patient in a
hospital or other recognized health care facility.

Joint Commission means the Joint Commission on the Accreditation of Health Care Facilities.

Late Enrollee means an employee or dependent who fails to enroll in this plan: (a) within 30 days
of your hire for full-time service with the employer; (b) within 30 days of the date he or she
becomes an eligible dependent; or (c) during a special enrollment period, as defined below.
However, if an eligibility waiting period under this plan applies to a covered person, the covered
person will be considered a late enrollee if he or she fails to enroll within 30 days of the end of
the waiting period.

Legend Drug means any drug or vitamin which must be labeled “Caution — Federal Law prohibits
dispensing without a prescription.”

Mail Order Pharmacy is a licensed pharmaceutical warehouse which has an agreement in force with us
to provide prescription drugs by mail to covered persons.

Medicaid means the health care program for the needy provided by Title XIX of the Social Security
Act, as amended from time to time.

Medicare means Parts A and B of the health care program for the aged and disabled provided by the
Title XVIII of the Social Security Act, as amended from time to time.

Mental and Nervous Condition means a sickness which manifests symptoms which are primarily mental
or nervous, regardless of any underlying physical cause.

Newly Acquired Dependent means an eligible dependent you acquire after you already have coverage in
force for initial dependents.

Non-Covered Expenses are expenses which do not meet our definition of “covered charges, ” or which
exceed any of the benefit limits shown in this plan, or which are specifically identified as
non-covered expenses or are otherwise not covered
by this plan.

Nurse is a registered nurse or licensed practical nurse, including a nursing specialist such as a
nurse mid-wife or a nurse anesthetist, who: (a) is properly licensed or certified to provide
medical care under the laws of the state where he or she practices; and (b) provides medical
services which are within the scope of his or her license or certificate and are covered by this
plan.

Orthodontic Treatment means the movement of one or more teeth by the use of active appliances. It
includes: (a) diagnostic services; (b) the treatment plan; (c) the fitting, making and placement of
an active appliance; and (d) all related office visits, including post-treatment stabilization.

Plan means the Guardian group plan purchased by your employer, except in the provision entitled
“Coordination of Benefits” where “plan” has a special meaning. See that provision for details.

Prosthetic Device means a device which is used to replace missing or lost teeth or tooth structure.
It includes all types of dentures, crowns, bridges, pontics and cast restorations.

Qualified Retiree means all former employees who are retired from the company and were covered by
this plan on their last day of employment with the company.

Rehabilitation Center means a facility which mainly provides therapeutic and restorative services
to sick or injured people. We’ll recognize it if it carries out its stated purpose under all
relevant state and local laws, and it is either: (a) accredited for its stated purpose by either
the Joint Commission or the Commission on Accreditation for Rehabilitation Facilities; or (b)
approved for its stated purpose by Medicare. In some places a rehabilitation center is called a
“rehabilitation hospital.”

Residential Treatment Facility means a facility which provides 24 hour treatment for people with
drug abuse, alcohol abuse or mental health problems on an inpatient basis. It must provide at least
the following: room and board; medical services; nursing and dietary services; patient diagnosis,
assessment and treatment; individual, family and group counseling; and educational and support
services. We’ll recognize a residential treatment facility if it’s accredited for its stated
purpose by the Joint Commission, and carries out its stated purpose in compliance with all relevant
state and local laws.

 

 

Routine Foot Care means the cutting, debridement, trimming, reduction, removal or other care of
corns, calluses, flat feet, fallen arches, weak feet, chronic foot strain, dystrophic nails,
excresences, helomas, hyperkeratosis, hypertrophic nails, non-infected ingrown nails, deratomas,
keratosis, onychauxis, onychocryptosis, tylomas or symptomatic complaints of the feet.

Routine Nursing Care means the nursing care customarily furnished by a recognized facility for the
benefit of its inpatients.

Sickness means any illness or disease suffered by a covered person. We consider all complications
or recurrences, and all related conditions as one sickness.

Special Care Unit means a part of a hospital set up for very sick patients who must be observed
constantly. The unit must have a specially trained staff. And it must have special equipment and
supplies on hand at all times. Some types of special care units are: (a) intensive care units; (b)
cardiac care units; (c) neonatal care units; and (d) burn units.

Special Enrollee means an employee or dependent who enrolls in this plan during a special
enrollment period, as explained below.

Special Enrollment Period means a 30 day period which is available if: (a) the employee elects to
enroll him or herself, or an eligible dependent, in this coverage after he or she previously waived
coverage under this plan because he or she, or an eligible dependent, was covered under another
group plan, and, upon notification by us of this requirement, he or she stated this in writing at
the time of such waiver, and (b) his or her, or an eligible dependent’s, coverage under the other
plan ends.

The special enrollment period begins on the date the eligible employee’s, or his or her eligible
dependent’s, coverage ends due to one of the following events:

(a) the exhaustion of a COBRA continuation of coverage;

(b) the death of a spouse;

(c) the legal separation or divorce from a spouse;

(d) the end of employment or a reduction in work hours;

(e) the end of employer contributions toward the other plan, or the end of the other plan;

(f) the eligibility under another plan is lost due to cessation of dependent status;

(g) the individual no longer residing, living or working in an HMO or other arrangement service
area and there is no other benefit option available under another plan;

(h) the individual reaches another plan’s lifetime limit on all benefits; or

(i) a plan no longer offers any benefits to the class of similarly situated individuals that
includes the employee or his or her dependent.

And the employee must enroll in this coverage within 30 days of the date his or her, or his or her
dependent’s, coverage under the other plan ends. Special enrollment period also means a 30 day
period which begins on the later of:

(a) the date dependent coverage is made available under this plan; and

(b) the date an employee acquires an eligible dependent through marriage, birth, adoption or
placement for adoption.

An employee, and his or her eligible spouse, who previously declined major medical coverage may
enroll in this plan, at the same time he or she enrolls a new eligible dependent.

Spinal Manipulation includes manipulation or adjustment of the spine; hot or cold packs; electrical
muscle stimulation; diathermy; skeletal adjustments; massage, adjunctive, ultra-sound, doppler,
whirlpool or hydro therapy; or other treatment of a similar nature.

SUMMARY PLAN DESCRIPTION SUPPLEMENT TO CERTIFICATE

The previous sections of the handbook outline and describe the specific provisions of the General
Mills, Inc. Senior Executive Benefit Plan available to eligible employees. In addition to this
information, employees should also be aware of important administrative information about the
benefits provided to you by the company. The Employee Retirement Income Security Act of 1974

 

 

(ERISA) requires companies to publish certain specific information about their employee benefit
plans. The technical information for the General Mills, Inc. Senior Executive Benefit Plan is
consolidated in this section of the handbook. The entire handbook is intended to be a Summary Plan
Description and provides important information about your rights under ERISA.

Name of Plan:

The plan can be identified by its formal name, General Mills, Inc. Senior Executive Plan, and plan
number 678.

IRS Employer Identification Number (EIN):

The EIN, assigned by the Internal Revenue Service for General Mills, Inc. is 41-0274440. The
benefits described in this handbook are identified and file with the federal government using this
EIN.

Employer’s Name: (Plan Sponsor)

General Mills, Inc.

Address: 704 West Washington Street

West Chicago, IL 60185

Mailing Address: PO Box 1113

Minneapolis, MN 55440

Phone Number: 763-764-7647

Plan Benefits Provided by:

The Guardian

Type of Plan:

Medical and Dental (welfare benefits)

Plan Year:

The Plan Year is 12 month period used for determining the Plan’s financial records. The Plan Year
for the plan is June 1st through May 31st.

Plan Administrator: (if other than Plan Sponsor)

General Mills

Address: 704 West Washington Street

West Chicago, IL 60185

Mailing Address: PO Box 1113

Minneapolis, MN 55440

STATEMENT OF ERISA RIGHTS

As a participant, you are entitled to certain rights and protections under the Employee Retirement
Income Security Act of 1974 (ERISA). ERISA provides that all plan participants shall be entitled
to:

Receive Information About Your Plan and Benefits

(a) Examine, without charge, at the plan administrator’s office and at other specified locations,
such as worksites and union halls, all documents governing the plan, including insurance contracts
and collective bargaining agreements, and a copy of the latest annual report (Form 5500 Series)
filed by the plan with the U. S. Department of Labor and available at the Public Disclosure Room of
the Employee Benefits Security Administration.

 

 

(b) Obtain, upon written request to the plan administrator, copies of documents governing the
operation of the plan, including insurance contracts, collective bargaining agreements and copies
of the latest annual report (Form 5500 Series) and updated summary plan description. The
administrator may make a reasonable charge for the copies.

(c) Receive a summary of the plan’s annual financial report. The plan administrator is required by
law to furnish each participant with a copy of this summary annual report.

Continue Group Health Plan Coverage

(a) Continue health care coverage for yourself, spouse or dependents if there is a loss of coverage
under the plan as a result of a qualifying event. You or your dependents may have to pay for such
coverage. You should review the summary plan description and the documents governing the plan on
the rules governing your COBRA continuation coverage rights.

(b) Reduction of or elimination of exclusionary periods of coverage for preexisting conditions
under your group health care plan, if you have creditable coverage from another plan. You should be
provided a certificate of creditable coverage, free of charge, from the group health plan or health
insurance issuer when you lose coverage under the plan, when you become entitled to elect COBRA
continuation coverage, when COBRA continuation coverage ceases, if you request it before losing
coverage, or if you request it up to 24 months after losing coverage. Without evidence of
creditable coverage, you may be subject to a preexisting condition exclusion after your enrollment
date in your coverage.

Prudent Actions By Plan Fiduciaries

In addition to creating rights for plan participants, ERISA imposes duties upon the people who are
responsible for the operation of the employee benefit plan. The people who operate the plan, called
“fiduciaries” of the plan, have a duty to do so prudently and in the interest of plan participants
and beneficiaries. No one, including your employer, your union, or any other person may fire you or
otherwise discriminate against you in any way to prevent you from obtaining a welfare benefit or
exercising your rights under ERISA.

Enforcement Of Your Rights

If your claim for a welfare benefit is denied or ignored, in whole or in part, you have a right to
know why this was done, to obtain copies of documents relating to the decision without charge, and
to appeal any denial, all within certain time schedules. Under ERISA, there are steps you can take
to enforce the above rights. For instance, if you request a copy of plan documents or the latest
annual report from the plan and do not receive them within 30 days, you may file suit in a state or
Federal court. In such a case, the court may require the plan administrator to provide the
materials and pay you up to $110.00 a day until you receive the material, unless the materials were
not sent because of reasons beyond the control of the administrator. If you have a claim for
benefits which is denied or ignored, in whole or in part, you may file suit in a federal court. In
addition, if you disagree with the plan’s decision or lack thereof concerning the qualified status
of a medical child support order, you may file suit in Federal court. If it should happen that plan
fiduciaries misuse the plan’s money or if you are discriminated against for asserting your rights,
you may seek assistance from the U.S. Department of Labor, or you may file suit in a Federal court.
The court will decide who should pay court costs and legal fees. If you are successful, the court
may order the person you sued to pay these costs and fees. If you lose, the court may order you to
pay these costs and fees, for example, if it finds that your claim is frivolous.

Assistance with Questions

If you have questions about the plan, you should contact the plan administrator. If you have
questions about this statement or about your rights under ERISA, or if you need assistance in
obtaining documents from the plan administrator, you should contact the nearest office of the
Employee Benefits Security Administration, U.S. Department of Labor listed in your telephone
directory or the Employee Benefits Security Administration, U.S. Department of Labor, 200
Constitution Avenue N.W., Washington D.C. 20210. You may also obtain certain publications about
your rights and responsibilities under ERISA by calling the publications hotline of the Employee
Benefits Security Administration.

Qualified Medical Child Support Order

Federal law requires that group health plans provide medical care coverage of a dependent child
pursuant to a qualified medical child support order (QMCSO). A “qualified medical child support
order” is a judgment or decree issued by a state court that requires a group medical plan to
provide coverage to the named dependent child(ren) of an employee pursuant to a state domestic
relations order. For the order to be qualified it must include:

The name of the group health plan to which it applies.

 

 

The name and last known address of the employee and the child(ren).

A reasonable description of the type of coverage or benefits to be provided by the plan to the
child(ren).

The time period to which the order applies. A dependent enrolled due to a QMCSO will not be
considered a late enrollee in the plan.

Note: A QMCSO cannot require a group health plan to provide any type or form of benefit or option
not otherwise available under the plan except to the extent necessary to meet medical child support
laws described in Section 90 of the Social Security Act.

If you have questions about this statement, see the plan administrator.

Maternity Care Group health plans and health plan issuers generally may not, under Federal law,
restrict benefits for any hospital length of stay in connection with childbirth for the mother or
newborn child to less than 48 hours following a vaginal delivery, or less than 96 hours following a
cesarean section.

However, Federal law generally does not prohibit the mother’s or newborn’s attending provider,
after consulting with the mother, from discharging the mother or her newborn earlier than 48 hours
(or 96 hours as applicable). In any case, plans and issuers may not, under Federal law, require
that a provider obtain authorization from the plan or the insurance issuer for prescribing a length
of stay not in excess of 48 hours (or 96 hours).

The Guardian’s Responsibilities

The medical expense benefits provided by this plan are guaranteed by a policy of insurance issued
by The Guardian. The Guardian also supplies administrative services, such as claims services,
including the payment of claims, preparation of employee certificates of insurance, and changes to
such certificates.

The dental expense benefits provided by this plan are guaranteed by a policy of insurance issued by
The Guardian. The Guardian also supplies administrative services, such as claims services,
including the payment of claims, preparation of employee certificates of insurance, and changes to
such certificates.

The prescription drug expense benefits provided by this plan are guaranteed by a policy of
insurance issued by The Guardian. The Guardian also supplies administrative services, such as
claims services, including the payment of claims, preparation of employee certificates of
insurance, and changes to such certificates.

Group Health Benefits Claims Procedure

If you seek benefits under the plan you should complete, execute and submit a claim form. Claim
forms and instructions for filing claims may be obtained from the Plan Administrator. Guardian is
the Claims Fiduciary with discretionary authority to determine eligibility for benefits and to
construe the terms of the plan with respect to claims. Guardian has the right to secure independent
professional healthcare advice and to require such other evidence as needed to decide your claim.
In addition to the basic claim procedure explained in your certificate, Guardian will also observe
the procedures listed below. These procedures are the minimum requirements for benefit claims
procedures of employee benefit plans covered by Title 1 of the Employee Retirement Income Security
Act of 1974 (“ERISA”).

Definitions “Adverse determination” means any denial, reduction or termination of a benefit or
failure to provide or make payment (in whole or in part) for a benefit. A failure to cover an item
or service: (a) due to the application of any utilization review; or (b) because the item or
service is determined to be experimental or investigational, or not medically necessary or
appropriate, is also considered an adverse determination.

“Group Health Benefits” means any dental, out-of-network point-of-service medical, major medical,
vision care or prescription drug coverages which are a part of this plan.

“Pre-service claim” means a claim for a medical care benefit with respect to which the plan
conditions receipt of the benefit, in whole or in part, on approval of the benefit in advance of
receipt of care.

“Post-service claim” means a claim for payment for medical care that already has been provided.

“Urgent care claim” means a claim for medical care or treatment where making a non-urgent care
decision: (a) could seriously jeopardize the life or health of the claimant or the ability of the
claimant to regain maximum function, as determined by an individual acting on behalf of the plan
applying the judgment of a prudent layperson who possesses an average knowledge of health and

 

 

medicine; or (b) in the opinion of a physician with knowledge of the claimant’s medical condition,
would subject the claimant to severe pain that cannot be adequately managed without the care.

Note: Any claim that a physician with knowledge of the claimant’s medical condition determines is a
claim involving urgent care will be treated as an urgent care claim for purposes of this section.

Timing For Initial Benefit Determination

The benefit determination period begins when a claim is received. Guardian will make a benefit
determination and notify a claimant within a reasonable period of time, but not later than the
maximum time period shown below. A written or electronic notification of any adverse benefit
determination must be provided.

Urgent Care Claims. Guardian will make a benefit determination within 72 hours after receipt of an
urgent care claim.

If a claimant fails to provide all information needed to make a benefit determination, Guardian
will notify the claimant of the specific information that is needed as soon as possible but no
later than 24 hours after receipt of the claim. The claimant will be given not less than 48 hours
to provide the specified information. Guardian will notify the claimant of the benefit
determination as soon as possible but not later than the earlier of: the date the requested
information is received; or
the end of the period given to the claimant to provide the specified additional information. The
required notice may be provided to the claimant orally within the required time frame provided that
a written or electronic notification is furnished to the claimant not later than 3 days after the
oral notification.

Pre-Service Claims. Guardian will provide a benefit determination not later than 15 days after
receipt of a pre-service claim. If a claimant fails to provide all information needed to make a
benefit determination, Guardian will notify the claimant of the specific information that is needed
as soon as possible but no later than 5 days after receipt of the claim. A notification of a
failure to follow proper procedures for pre-service claims may be oral, unless a written
notification is requested by the claimant.

The time period for providing a benefit determination may be extended by up to 15 days if Guardian
determines that an extension is necessary due to matters beyond the control of the plan, and so
notifies the claimant before the end of the initial 15-day period.

If Guardian extends the time period for making a benefit determination due to a claimant’s failure
to submit information necessary to decide the claim, the claimant will be given at least 45 days to
provide the requested information. The extension period will begin on the date on which the
claimant responds to the request for additional information.

Post-Service Claims. Guardian will provide a benefit determination not later than 30 days after
receipt of a post-service claim. If a claimant fails to provide all information needed to make a
benefit determination, Guardian will notify the claimant of the specific information that is needed
as soon as possible but no later than 30 days after receipt of the claim.

The time period for completing a benefit determination may be extended by up to 15 days if Guardian
determines that an extension is necessary due to matters beyond the control of the plan, and so
notifies the claimant before the end of the initial 30-day period.

If Guardian extends the time period for making a benefit determination due to a claimant’s failure
to submit information necessary to decide the claim, the claimant will be given at least 45 days to
provide the requested information. The extension period will begin on the date on which the
claimant responds to the request for additional information.

Concurrent Care Decisions. A reduction or termination of an approved ongoing course of treatment
(other than by plan amendment or termination) will be regarded as an adverse benefit determination.
This is true whether the treatment is to be provided(a) over a period of time; (b) for a certain
number of treatments; or (c) without a finite end date. Guardian will notify a claimant at a time
sufficiently in advance of the reduction or termination to allow the claimant to appeal.

In the case of a request by a claimant to extend an ongoing course of treatment involving urgent
care, Guardian will make a benefit determination as soon as possible but no later than 24 hours
after receipt of the claim.

Adverse Benefit Determination

If a claim is denied, Guardian will provide a notice that will set forth:
the specific reason(s) for the adverse determination; reference to the specific plan provision(s)
on which the determination is based;

 

 

a description of any additional material or information necessary to make the claim valid and an
explanation of why such material or information is needed;

a description of the plan’s claim review procedures and the time limits applicable to such
procedures, including a statement indicating that the claimant has the right to bring a civil
action under ERISA Section 502(a) following an adverse benefit determination;

identification and description of any specific internal rule, guideline or protocol that was relied
upon in making an adverse benefit determination, or a statement that a copy of such information
will be provided to the claimant free of charge upon request;

in the case of an adverse benefit determination based on medical necessity or experimental
treatment, notice will either include an explanation of the scientific or clinical basis for the
determination, or a statement that such explanation will be provided free of charge upon request;
and

in the case of an urgent care adverse determination, a description of the expedited review process.

Appeal of Adverse Benefit Determinations

If a claim is wholly or partially denied, the claimant will have up to 180 days to make an appeal.

A request for an appeal of an adverse benefit determination involving an urgent care claim may be
submitted orally or in writing. Necessary information and communication regarding an urgent care
claim may be sent to Guardian by telephone, facsimile or similar expeditious manner. Guardian will
conduct a full and fair review of an appeal which includes providing to claimants the following:

the opportunity to submit written comments, documents, records and other information relating to
the claim;

the opportunity, upon request and free of charge, for reasonable access to, and copies of, all
documents, records and other information relating to the claim; and

a review that takes into account all comments, documents, records and other information submitted
by the claimant relating to the claim, without regard to whether such information was submitted or
considered in the initial benefit determination.

In reviewing an appeal, Guardian will:

provide for a review conducted by a named fiduciary who is neither the person who made the initial
adverse determination nor that person’s subordinate;

in deciding an appeal based upon a medical judgment, consult with a health care professional who
has appropriate training and experience in the field of medicine involved in the medical judgment;

identify medical or vocational experts whose advice was obtained in connection with an adverse
benefit determination; and ensure that a health care professional engaged for consultation
regarding an appeal based upon a medical judgment shall be neither the person who was consulted in
connection with the adverse benefit determination, nor that person’s subordinate.

Guardian will notify the claimant of its decision regarding review of an appeal as follows:

Urgent Care Claims. Guardian will notify the claimant of its decision as soon as possible but not
later than 72 hours after receipt of the request for review of the adverse determination.

Pre-Service Claims. Guardian will notify the claimant of its decision not later than 30 days after
receipt of the request for review of the adverse determination.

Post-Service Claims. Guardian will notify the claimant of its decision not later than 60 days after
receipt of the request for review of the adverse determination.

Alternative Dispute Options

The claimant and the plan may have other voluntary alternative dispute resolution options, such as
mediation. One way to find out what may be available is to contact the local U.S Department of
Labor Office and the State insurance regulatory agency.

Termination of This Group Plan

 

 

Your employer may terminate this group plan at any time by giving us 31 days advance written
notice. This plan will also end if your employer fails to pay a premium due by the end of this
grace period. We may have the option to terminate this plan if the number of people insured falls
below a certain level. When this plan ends, you may be eligible to continue or convert your
insurance coverage. Your rights upon termination of the plan are explained in this booklet.

 

 

CERTIFICATE AMENDMENT

This rider amends the Medical Insurance and any applicable Prescription Drug Insurance provisions
of your Certificate, hereinafter referred to as “health benefits”, to comply with Public Law
111-148, the Patient Protection and Affordable Care Act (PPACA), and any rules instituted by
the Department of Health and Human Services, the Department of Labor, or the Internal Revenue
Code, as follows:

The following provisions apply, unless your certificate provides provisions which are more
favorable to you:

	A.	 	With respect to: (a) health benefit plans effective prior to March 24, 2010; and (b) health
benefit plans effective on or after March 24, 2010 but prior to September 23, 2010; the
following provisions of the rider are effective on the first policy anniversary on or after
September 23,2010.
	 
	 	 	With respect to health benefit plans effective on or after September 23, 2010; the following
provisions of the rider are effective on the effective date of the plan.

	 	1.	 	Lifetime dollar benefit limits do not apply to essential benefits.
	 
	 	 	 	Essential benefits are defined in accord with each of the categories described in
subparagraphs (A) through (J), inclusive of Section 1302(b) of PPACA. Such benefits
include but are not limited to benefits for the following:
	 
	 	 	 	Covered charges for hospital confinement; surgery; doctor charges; emergency care;
pregnancy and newborn child care; X-ray and laboratory tests; preventive care;
occupational, speech and physical therapy; prescription drugs; and the treatment of
mental and nervous conditions and alcohol and drug abuse, as such conditions may be
defined in the plan. Lifetime dollar benefit limits will continue to apply to benefits
for covered charges that are not essential benefits under Section 1302(b) to the extent
that such limits are otherwise permitted under Federal or State law. And (i) any benefit
year limits under the plan will continue to apply to the extent that such limits are
otherwise permitted under Section 2711 of PPACA; and (ii) charges not otherwise provided
in the plan will not be covered.
	 
	 	2.	 	The Dependent Eligibility provisions are changed so that a dependent child means
your child under age 26. But your dependent child who is no longer eligible for coverage
under the plan due to the plan’s prior dependent age limitations, may be eligible to
enroll for group health benefits under the plan subject to all the terms and conditions
below. To be eligible for the group health benefits under the plan, such child (i) must
be less than 26 years of age; and (ii) must make a written election for such coverage as
a dependent:

	 	(a)	 	During the special open enrollment period which starts 30 days prior to
the Policy’s first Policy Anniversary on or after September 23, 2010, if he or she
enrolls during this special open enrollment period his or her coverage is scheduled
to start on the Policy Anniversary Date.
	 
	 	(b)	 	After the open enrollment period, if he or she enrolls within 30 days of
his or her eligibility date his or her coverage is scheduled to start on the date
his or her enrollment form is signed and dated. If he or she does this more than 30
days after the Policy Anniversary date he or she is considered a late enrollee and
is subject to this coverage’s limitations for late enrollee. Such coverage will
start on the date set forth in the Plan’s eligibility provisions.

	 	 	 	With respect to health benefit plans effective prior to March 24, 2010. hereinafter
referred to as Grandfathered plans. to be eligible such child must not be eligible for
health insurance through an employer sponsored health plan; other than the plan of the
parent.
	 
	 	 	 	In accord with Illinois requirements dependent child means an unmarried dependent child
who is under age 30. if the child (i) is an Illinois resident; (ii) served as a member of
the active or reserve components of any of the branches of the Armed Forces of the United
States; and (Hi) has received a release or discharge. other than a dishonorable
discharge.
	 
	 	 	 	To the extent the policy provides coverage with respect to a dependent child age 26 or
more such provisions will continue to apply.
	 
	 	3.	 	The “Pre-existing Conditions” provision is modified so that the pre-existing
condition limitation will not apply to a covered person under the age of 19.

 

 

	 	4.	 	The “Misstatements” provision is modified to provide that no statements contained
in an application for the plan or in a written instrument signed by the covered person
may be used to rescind coverage, except for fraud or intentional misrepresentation.

	B.	 	With respect to: (a) health benefit plans effective on or after March 24, 2010 but prior to
September 23, 2010; (b) Grandfathered plans that lose their grandfathered status, as
determined by the Department of Health and Human Services; and (c) Grandfathered plans that
amend their plans to include any of the PPACA provisions herein to the extent such amendment
will not cause such plan to lose grandfathered status; the following provisions of the rider
are effective on the first policy anniversary on or after September 23,2010.
	 
	 	 	With respect to health benefit plans effective on or after September 23, 2010; the rider is
effective on the effective date of the plan.

	 	1.	 	The following provisions apply in addition to any preventive care or screenings
provided in the plan:
	 
	 	 	 	Charges for the following Preventive Care services: (a) physical exams and related lab
tests, screening services for: (i) bone mass measurement; (ii) colorectal screening;
(iii) mammograms; (iv) Pap tests; (v) pelvic and prostate exams; and (vi) Prostate
Specific Antigen (PSA) tests; and any other evidence-based items or services that have in
effect a rating of ‘A’ or ‘B’ in the current recommendations of the most current United
States Preventive Services Task Force; (b) immunizations that have in effect a
recommendation from the Advisory Committee on Immunization Practices of the Centers for
Disease Control and Prevention, with respect to the covered person; (c) evidence-informed
preventive care and screenings provided for in the comprehensive guidelines supported by
the Health Resources and Services Administration for each covered dependent child who is
under age 19; and (d) with respect to women, such additional preventive care and
screenings not described in (a) above, as provided for in comprehensive guidelines
supported by the most current Health Resources and Services Administration for purposes
of this paragraph.

	 	•	 	the opportunity, upon request and free of charge, for reasonable access to, and
copies of, all documents, records and other information relating to the claim;
	 
	 	•	 	a review that takes into account all comments, documents, records and other
information submitted by the claimant relating to the claim, without regard to
whether such information was submitted or considered in the initial benefit
determination; and
	 
	 	•	 	continued coverage pending the outcome of the appeals process.

	 	 	 	In reviewing an appeal, Guardian will

	 	•	 	provide for a review conducted by a named fiduciary who is neither the person who
made the initial adverse determination nor that person’s subordinate;
	 
	 	•	 	in deciding an appeal based upon a medical judgment, consult with a health care
professional who has appropriate training and experience in the field of medicine
involved in the medical judgment;
	 
	 	•	 	identify medical or vocational experts whose advice was obtained in connection
with an adverse benefit determination; and
	 
	 	•	 	ensure that a health care professional engaged for consultation regarding an
appeal based upon a medical judgment shall be neither the person who was consulted
in connection with the adverse benefit determination, nor that person’s subordinate.

	 	 	 	Guardian will notify you of its decision not later than 45 days after receipt of the
request for review of the adverse determination. This period may be extended by an
additional period of up to 45 days if Guardian determines that special circumstances
require an extension of the time period for processing and so notifies you before the
end of the initial 45-day period.
	 
	 	 	 	A notification with respect to an extension will indicate the special
circumstances requiring an extension of the time period for review, and the date by
which the final determination will be made.

	C.	 	With respect to fully insured health benefit plans subject to a collective bargaining
agreement ratified prior to March 24, 2010, the provisions appearing in A. above of this rider
are effective on the date on which the last of the collectively bargained agreements relating
to coverage expires. These plans also will be subject to the provisions appearing in 8, if a
plan loses its

 

 

	 	 	grandfathered status. But these plans may amend their plan to conform to any requirements
appearing in A or B, or any other change which may result in the loss of grandfathered status,
prior to the end of the agreement. In this case, that amendment will not be treated as a
termination of the collective bargaining agreements. Except that if a health benefit plan
subject to a collective bargaining agreement is self-funded and loses its grandfathered status
the provisions appearing in A and 8 above are effective on the later of: (i) the first policy
anniversary on or after September 23, 2010 or (ii) the date of the loss of grandfathered
status.
	 
	D.	 	With respect to Grandfathered plans as of the policy anniversary on or after January 1, 2014,
the Dependent Eligibility provisions are modified to delete the requirement that to be
considered a dependent child, a child must not be eligible for health insurance through an
employer sponsored health plan other than the plan of the parents.
	 
	E.	 	With respect to health benefit plans effective on or after January 1, 2014; and for all other
health benefit plans as of the policy anniversary on or after January 1, 2014, any
“restricted” benefit year dollar limits under the plan for essential benefits are hereby
deleted. Benefit year dollar limits for benefits that are not essential benefits will continue
to apply. “Restricted” benefit year dollar limits as determined by the Department of Health
and Human Services.
	 
	F.	 	With respect to health benefit plans effective on or after January 1, 2014; and for all other
health benefit plans as of the policy anniversary on or after January 1, 2014, the preexisting
condition limitations is hereby deleted.
	 
	G.	 	The following is added with respect to Grandfathered plans:
	 
	 	 	Guardian believes your plan is a “Grandfathered plan” under the Patient Protection and
Affordable Care Act (PPACA). Under PPACA, a Grandfathered plan can preserve certain basic
health coverage that was already in effect when PPACA was enacted. Being a Grandfathered plan
means that your health benefit plan may not include certain PPACA consumer protections that
apply to other plans. For example, your health benefit plan may not include benefits for
preventive health services; and, in the event the plan utilizes the services of preferred
providers, may not include benefits for such services payable with first dollar coverage when
received from a preferred provider. However, Grandfathered plans must comply with certain
other PPACA consumer protections; for example, the elimination of lifetime dollar limits on
essential health benefits.
	 
	 	 	Questions regarding which protections apply and which protections do not apply to a
Grandfathered plan and what might cause a plan to change from grandfathered status can be
directed to Guardian at the phone number listed on your 10 card. You may also contact the
Employee Benefits Security Administration, U.S. Department of Labor at 1-866-444-3272 or
www.dol.gov/ebsa/healthreform.This website has a table summarizing which protections
do and do not apply to Grandfathered plans.

In the event there is a conflict between this certificate and Public Law 111-148 (PPACA), the
terms of Public Law 111-148 will govern.

This rider is part of this plan. Except as stated in this rider, nothing contained in this rider
changes or affects any other terms of this plan.

The Guardian Life Insurance Company of America

Vice President, Risk Management & Chief Actuary, Group Insurance

 

 

ATTACHED TO AND MADE PART OF GROUP INSURANCE POLICY

issued by

The Guardian Life Insurance Company of America

(herein called the Insurance Company)

This rider amends the Medical Insurance and any applicable Prescription Drug Insurance provisions
of the Policy, hereinafter referred to as “health benefits”, to comply with Public Law
111-148, the Patient Protection and Affordable Care Act (PPACA), and any rules instituted by
the Department of Health and Human Services, the Department of Labor, or the Internal Revenue
Code, as follows:

The following provisions apply, unless the Policy provides provisions which are more favorable to
the insured:

	A.	 	With respect to: (a) health benefit plans effective prior to March 24, 2010; and (b) health
benefit plans effective on or after March 24, 2010 but prior to September 23, 2010; the
following provisions of the rider are effective on the first policy anniversary on or after
September 23, 2010.
	 
	 	 	With respect to health benefit plans effective on or after September 23, 2010; the following
provisions of the rider are effective on the effective date of the plan.

	 	1.	 	Lifetime dollar benefit limits do not apply to essential benefits. Essential
benefits are defined in accord with each of the categories described in subparagraphs (A)
through (J), inclusive of Section 1302(b) of PPACA. Such benefits include but are not
limited to benefits for the following: Covered charges for hospital confinement; surgery;
doctor charges; emergency care; pregnancy and newborn child care; X-ray and laboratory
tests; preventive care; occupational, speech and physical therapy; prescription drugs;
and the treatment of mental and nervous conditions and alcohol and drug abuse, as such
conditions may be defined in the plan. Lifetime dollar benefit limits will continue to
apply to benefits for covered charges that are not essential benefits under Section
1302(b) to the extent that such limits are otherwise permitted under Federal or State
law. And (i) any benefit year limits under the plan will continue to apply to the extent
that such limits are otherwise permitted under Section 2711 of PPACA; and (ii) charges
not otherwise provided in the plan will not be covered.
	 
	 	2.	 	The Dependent Eligibility provisions are changed so that a dependent child means a
child under age 26. But an employee’s dependent child who is no longer eligible for
coverage under the plan due to the plan’s prior dependent age limitations, may be
eligible to enroll for group health benefits under the plan subject to all the terms and
conditions below. To be eligible for the group health benefits under the plan, such child
(i) must be less than 26 years of age; and (ii) must make a written election for such
coverage as a dependent:

	 	(a)	 	During the special open enrollment period which starts 30 days prior to
the Policy’s first Policy Anniversary on or after September 23, 2010, if he or she
enrolls during this special open enrollment period his or her coverage is scheduled
to start on the Policy Anniversary Date.
	 
	 	(b)	 	After the open enrollment period, if he or she enrolls within 30 days of
his or her eligibility date his or her coverage is scheduled to start on the date
his or her enrollment form is signed and dated. If he or she does this more than 30
days after the Policy Anniversary date he or she is considered a late enrollee and
is subject to this coverage’s limitations for late enrollee. Such coverage will
start on the date set forth in the Plan’s eligibility provisions.

	 	 	 	With respect to health benefit plans effective prior to March 24, 2010, hereinafter
referred to as Grandfathered plans, to be eligible such child must not be eligible for
health insurance through an employer sponsored health plan; other than the plan of the
parent.
	 
	 	 	 	In accord with Illinois requirements dependent child means an unmarried dependent child
who is under age 30, if the child (i) is an Illinois resident; (ii) served as a member of
the active or reserve components of any of the branches of the Armed Forces of the United
States; and (iii) has received a release or discharge, other than a dishonorable
discharge.
	 
	 	 	 	To the extent the policy provides coverage with respect to a dependent child age 26 or
more such provisions will continue to apply.

 

 

	 	3.	 	The “Pre-existing Conditions” provision is modified so that the pre-existing
condition limitation will not apply to a covered person under the age of 19.
	 
	 	4.	 	The “Misstatements” provision is modified to provide that no statements contained
in an application for the plan or in a written instrument signed by the covered person
may be used to rescind coverage, except for fraud or intentional misrepresentation.

	B.	 	With respect to: (a) health benefit plans effective on or after March 24, 2010 but prior to
September 23, 2010; (b) Grandfathered plans that lose their grandfathered status, as
determined by the Department of Health and Human Services; and (c) Grandfathered plans that
amend their plans to include any of the PPACA provisions herein to the extent such amendment
will not cause such plan to lose grandfathered status; the following provisions of the rider
are effective on the first policy anniversary on or after September 23, 2010.
	 
	 	 	With respect to health benefit plans effective on or after September 23, 2010; the rider is
effective on the effective date of the plan.

	 	1.	 	The following provisions apply in addition to any preventive care or screenings
provided in the plan:
	 
	 	 	 	Charges for the following Preventive Care services: (a) physical exams and related lab
tests, screening services for: (i) bone mass measurement; (ii) colorectal screening;
(iii) mammograms; (iv) Pap tests; (v) pelvic and prostate exams; and (vi) Prostate
Specific Antigen (PSA) tests; and any other evidence-based items or services that have in
effect a rating of ‘A’ or ‘B’ in the current recommendations of the most current United
States Preventive Services Task Force; (b) immunizations that have in effect a
recommendation from the Advisory Committee on Immunization Practices of the Centers for
Disease Control and Prevention, with respect to the covered person; (c) evidence-informed
preventive care and screenings provided for in the comprehensive guidelines supported by
the Health Resources and Services Administration for each covered dependent child who is
under age 19; and (d) with respect to women, such additional preventive care and
screenings not described in (a) above, as provided for in comprehensive guidelines
supported by the most current Health Resources and Services Administration for purposes
of this paragraph.
	 
	 	 	 	In the event the plan utilizes the services of preferred providers, Preventive Care
Services are not subject to any deductible; copayments or coinsurance required under the
plan when such services are rendered by a preferred provider.
	 
	 	 	 	Any exclusion of preventive care services, as described above, that appears in the plan
is hereby deleted. Except that in the event the plan utilizes the services of preferred
providers, coverage for non-network providers is excluded to the extent that such
services are otherwise mandated under Federal or state law.
	 
	 	2.	 	In the event the plan utilizes the services of preferred providers: (i) emergency
care coverage does not require prior-authorization; and (ii) emergency care will be paid
such that non-network providers will not be subject to more restrictive coverage limits
than a network provider.
	 
	 	3.	 	The plan is modified to add the following Appeals procedures to the extent that the
Policy does not provide an Appeals process. With respect to External Appeals procedures
any statutory procedures set forth in the Policy will be followed, or in the absence of
such statutory procedures, such procedures required by the Section 2719 of Public law
111-149 will be followed:

Appeal of Adverse Benefit Determinations

	 	 	 	If a claim is wholly or partially denied, the claimant will have up to 180 days to make
an appeal.
	 
	 	 	 	Guardian will conduct a full and fair review of an appeal which includes providing to
claimants the following:

	 	•	 	Notice of appeal processes, and the availability of any applicable office
of health insurance consumer assistance or ombudsman established under Section 2793
of Public Law 111-148;
	 
	 	•	 	the opportunity to submit written comments, documents, records and other
information relating to the claim;
	 
	 	•	 	the opportunity, upon request and free of charge, for reasonable access
to, and copies of, all documents, records and other information relating to the
claim;

 

 

	 	•	 	a review that takes into account all comments, documents, records and
other information submitted by the claimant relating to the claim, without regard to
whether such information was submitted or considered in the initial benefit
determination; and
	 
	 	•	 	continued coverage pending the outcome of the appeals process.

	 	 	 	In reviewing an appeal, Guardian will

	 	•	 	provide for a review conducted by a named fiduciary who is neither the
person who made the initial adverse determination nor that person’s subordinate;
	 
	 	•	 	in deciding an appeal based upon a medical judgment, consult with a
health care professional who has appropriate training and experience in the field of
medicine involved in the medical judgment;
	 
	 	•	 	identify medical or vocational experts whose advice was obtained in
connection with an adverse benefit determination; and
	 
	 	•	 	ensure that a health care professional engaged for consultation regarding
an appeal based upon a medical judgment shall be neither the person who was
consulted in connection with the adverse benefit determination, nor that person’s
subordinate.

	 	 	 	Guardian will notify the claimant of its decision not later than 45 days after receipt of
the request for review of the adverse determination. This period may be extended by an
additional period of up to 45 days if Guardian determines that special circumstances
require an extension of the time period for processing and so notifies the claimant
before the end of the initial 45-day period.
	 
	 	 	 	A notification with respect to an extension will indicate the special circumstances
requiring an extension of the time period for review, and the date by which the final
determination will be made.
	 
	 	4.	 	In accordance with Section 2716 of HR 3590 (PPACA), the plan will not contain
eligibility provisions that are based on the total hourly or annual salary of the
employee or otherwise have the effect of discriminating in favor of higher wage
employees. It is the responsibility of the Planholder to ensure the plan is in
compliance.

	C.	 	With respect to fully insured health benefit plans subject to a collective bargaining
agreement ratified prior to March 24, 2010, the provisions appearing in A. above of this rider
are effective on the date on which the last of the collectively bargained agreements relating
to coverage expires. These plans also will be subject to the provisions appearing in B, if a
plan loses its grandfathered status. But these plans may amend their plan to conform to any
requirements appearing in A or B, or any other change which may result in the loss of
grandfathered status, prior to the end of the agreement. In this case, that amendment will not
be treated as a termination of the collective bargaining agreements. Except that if a health
benefit plan subject to a collective bargaining agreement is self-funded and loses its
grandfathered status the provisions appearing in A and B above are effective on the later of:
(i) the first policy anniversary on or after September 23, 2010 or (ii) the date of the loss
of grandfathered status.
	 
	D.	 	With respect to Grandfathered plans as of the policy anniversary on or after January 1, 2014,
the Dependent Eligibility provisions are modified to delete the requirement that to be
considered a dependent child, a child must not be eligible for health insurance through an
employer sponsored health plan other than the plan of the parents.
	 
	E.	 	With respect to health benefit plans effective on or after January 1, 2014; and for all other
health benefit plans as of the policy anniversary on or after January 1, 2014, any
“restricted” benefit year dollar limits under the plan for essential benefits are hereby
deleted. Benefit year dollar limits for benefits that are not essential benefits continue to
apply. “Restricted” benefit year dollar limits as determined by the Department of Health and
Human Services.
	 
	F.	 	With respect to health benefit plans effective on or after January 1, 2014; and for all other
health benefit plans as of the policy anniversary on or after January 1, 2014, the
pre-existing condition limitations are hereby deleted.
	 
	G.	 	The following is added with respect to Grandfathered plans:
	 
	 	 	Guardian believes your plan is a “Grandfathered plan” under the Patient Protection and
Affordable Care Act (PPACA). Under PPACA, a Grandfathered plan can preserve certain basic
health coverage that was already in effect when PPACA was enacted. Being a Grandfathered plan
means that your health benefit plan may not include certain PPACA consumer protections that
apply to other plans. For example, your health benefit plan may not include benefits

 

 

	 	 	for preventive health services; and, in the event the plan utilizes the services of preferred
providers, may not include benefits for such services payable with first dollar coverage when
received from a preferred provider. However, Grandfathered plans must comply with certain
other PPACA consumer protections; for example, the elimination of lifetime dollar limits on
essential health benefits.
	 
	 	 	Questions regarding which protections apply and which protections do not apply to a
Grandfathered plan and what might cause a plan to change from grandfathered status can be
directed to Guardian at the phone number listed on your ID card. You may also contact the
Employee Benefits Security Administration, U.S. Department of Labor at 1-866-444-3272 or
www.dol.gov/ebsa/healthreform.This website has a table summarizing which protections
do and do not apply to Grandfathered plans.
	 
	H.	 	With respect to Grandfathered plans, the Department of Health and Human Services prohibits a
planholder from decreasing its premium contribution rate toward the cost of any tier of
coverage for any class of similarly situated individuals by more than 5% below the premium
contribution rate for the coverage period that includes March 23, 2010.
	 
	 	 	This applies regardless if the premium contribution rate is determined based on either (1) the
cost of coverage or (2) by formula.
	 
	 	 	It is the responsibility of the Planholder to ensure the health benefit plan is in compliance
and appropriate notification of change is provided to Guardian, in writing, within 10 business
days.

In the event there is a conflict between the plan and Public Law 111-148 (PPACA), the terms of
Public Law 111-148 will govern.

This rider is part of this Policy. Except as stated in this rider, nothing contained in this rider
changes or affects any other terms of this Policy.

The Guardian Life Insurance Company of America

Vice President, Risk Management & Chief Actuary, Group Insuranceexv10w1

EXECUTION VERSION

Exhibit 10.1

CRAWFORD & COMPANY

THE GARDEN CITY GROUP, INC.

Employment Agreement for David A. Isaac

Effective January 1, 2011

 

 

CRAWFORD & COMPANY

THE GARDEN CITY GROUP, INC.

Employment Agreement for David A. Isaac

Effective January 1, 2011

Table of Contents

	 	 	 	 	 
	 	 	Page	 
	1. Employment
	 	 	1	 
	 
	 	 	 	 
	2. Term
	 	 	1	 
	 
	 	 	 	 
	3. Offices and Duties
	 	 	2	 
	(a)Generally
	 	 	2	 
	(b)Place of Employment
	 	 	2	 
	 
	 	 	 	 
	4. Salary, Annual Incentive Compensation and Commissions
	 	 	3	 
	(a)Base Salary
	 	 	3	 
	(b)Annual Incentive Compensation
	 	 	3	 
	(c)Commissions on Gross Fee Revenue
	 	 	4	 
	 
	 	 	 	 
	5. Long-Term Compensation, Benefits, Expense Reimbursement and Other Provisions
	 	 	5	 
	(a)Executive Compensation Plans
	 	 	5	 
	(b)Employee and Executive Benefit Plans
	 	 	5	 
	(c)Reimbursement of Expenses
	 	 	6	 
	(d)Company Registration Obligations
	 	 	6	 
	(e)Internal Revenue Code Section 409A
	 	 	7	 
	 
	 	 	 	 
	6. Termination Due to Death or Disability
	 	 	8	 
	(a)Death
	 	 	8	 
	(b)Disability
	 	 	9	 
	(c)Other Terms of Payment Following Death or Disability
	 	 	10	 
	 
	 	 	 	 
	7. Termination of Employment for Reasons Other Than Death or Disability
	 	 	10	 
	(a) Termination by GCG or the Company for Cause or Voluntary Termination by
Executive not for Good Reason
	 	 	10	 
	(b) Termination by GCG or the Company Without Cause Not Related to a Change
of Control
	 	 	11	 

-i-

 

	 	 	 	 	 
	 	 	Page	 
	(c) Termination by Executive for Good Reason Not Related to a Change of
Control
	 	 	12	 
	(d) Termination by GCG or the Company Without Cause within 3 Months Prior
to or 12 Months After a Change of Control
	 	 	13	 
	(e) Termination by Executive for Good Reason Within 3 Months Prior to or 12 Months After a Change of Control
	 	 	14	 
	(f) Other Terms Relating to Certain Terminations of Employment
	 	 	15	 
	 
	 	 	 	 
	8. Definitions Relating to Termination Events
	 	 	15	 
	(a) “Cause”
	 	 	15	 
	(b) “Change of Control”
	 	 	16	 
	(c) “Compensation Accrued at Termination”
	 	 	18	 
	(d) “Disability”
	 	 	18	 
	(e) “Good Reason”
	 	 	18	 
	(f) “Separation from Service”
	 	 	19	 
	 
	 	 	 	 
	9. Certain Dispositions by Company of GCG
	 	 	19	 
	(a) Payment to Executive with Respect to a GCG Disposition Event
	 	 	19	 
	(b) Amount
	 	 	19	 
	(c) Time and Form of Payment
	 	 	20	 
	(d) Executive Cooperation in Transaction Efforts
	 	 	20	 
	(e) Additional Allocation of Aggregate Payment Amount
	 	 	20	 
	(f) Survival
	 	 	20	 
	 
	 	 	 	 
	10. Excise Tax-Related Provisions
	 	 	20	 
	 
	 	 	 	 
	11. Non-Competition and Non-Disclosure; Executive Cooperation; Non-Disparagement; Clawback
	 	 	21	 
	(a) Non-Competition
	 	 	21	 
	(b) Confidential Information
	 	 	22	 
	(c) Cooperation With Regard to Litigation
	 	 	23	 
	(d) Non-Disparagement
	 	 	23	 
	(e) Release of Employment Claims
	 	 	24	 
	(f) Forfeiture and Clawback of Compensation Upon Violation of Covenants
	 	 	24	 
	(g) Survival
	 	 	25	 
	(h) Relief
	 	 	25	 
	 
	 	 	 	 
	12. Governing Law; Disputes; Arbitration
	 	 	25	 
	(a) Governing Law
	 	 	25	 
	(b) Arbitration
	 	 	25	 
	 
	 	 	 	 
	13. Miscellaneous
	 	 	26	 

-ii-

 

	 	 	 	 	 
	 	 	Page	 
	(a) Integration
	 	 	26	 
	(b) Successors; Transferability
	 	 	26	 
	(c) Notices
	 	 	26	 
	(d) Reformation
	 	 	27	 
	(e) Headings
	 	 	27	 
	(f) No General Waivers
	 	 	27	 
	(g) No Obligation To Mitigate
	 	 	28	 
	(h) Offsets; Withholding
	 	 	28	 
	(i) Successors and Assigns
	 	 	28	 
	(j) Counterparts
	 	 	28	 
	(k) Due Authority and Execution
	 	 	28	 
	(l) Representations of Executive
	 	 	28	 
	(m) Beneficiaries
	 	 	29	 
	(n) Company Guaranty
	 	 	29	 
	 
	 	 	 	 
	14. Indemnification
	 	 	29	 
	(a) Indemnification
	 	 	29	 
	(b) Advances
	 	 	29	 
	(c) Company Indemnification
	 	 	29	 
	(d) Scope of Indemnification
	 	 	29	 

-iii-

 

CRAWFORD & COMPANY

THE GARDEN CITY GROUP, INC.

Employment Agreement for David A. Isaac

Effective January 1, 2011

     THIS EMPLOYMENT AGREEMENT (“Agreement”) by and among Crawford & Company, a Georgia corporation
(the “Company”), The Garden City Group, Inc., a Delaware corporation wholly owned by the Company
(“GCG”), and David A. Isaac (“Executive”) is effective as of January 1, 2011 (the “Effective
Date”).

W I T N E S S E T H

     WHEREAS, the Company and GCG desire that Executive continue to be employed as Chief Executive
Officer of GCG, and Executive desires to continue such employment, on the terms and conditions
herein set forth.

     NOW, THEREFORE, in consideration of the premises and of the mutual covenants and agreements
contained herein, and other good and valuable consideration the receipt and adequacy of which the
parties each hereby acknowledge, the Company, GCG and Executive, intending to be legally bound,
hereby agree as follows:

     1. Employment.

     The Company and GCG hereby agree to continue the employment of Executive as GCG’s Chief
Executive Officer, and Executive hereby agrees to continue such employment during the Term as
defined in Section 2 (subject to Sections 6 and 7) and to serve in such capacity from and after the
Effective Date, upon the terms and conditions set forth in this Agreement. Executive previously
served as Chief Executive Officer of GCG pursuant to the terms of an employment agreement
originally effective as of January 1, 2006, and as subsequently amended (the “Prior Employment
Agreement”), and Executive’s employment by GCG under this Agreement is a continuation of his
employment under the Prior Employment Agreement. The Prior Employment Agreement is replaced and
superseded by this Agreement, and shall have no further effect after the Effective Date; except
that Executive remains entitled to all rights and benefits accrued under the Prior Employment
Agreement as of the Effective Date to the extent such rights and benefits remain unpaid and to the
extent such rights and benefits are not duplicated under this Agreement.

     2. Term.

     The term of employment of Executive under this Agreement (the “Term”) shall be the period
commencing on the Effective Date and ending on December 31, 2015 and any period of extension
thereof in accordance with this Section 2, except that the Term will end at a date, prior to the
end of such period or extension thereof, specified in Section 6 or 7 in the event of termination of
Executive’s employment. The Term, if not previously ended, shall be extended automatically without
further action by either party by one additional year (added to the end of the Term) first on
December 31, 2015 (extending the Term to December 31, 2016) and on each

 

 

succeeding December 31 thereafter, unless either party shall have served written notice in
accordance with Section 13(c) upon the other party not later than the August 31 before the December
31 extension date electing not to extend the Term further as of that December 31 extension date, in
which case employment shall terminate on that December 31 and the Term shall end at that date,
subject to earlier termination of employment and earlier termination of the Term in accordance with
Section 6 or 7. The foregoing notwithstanding, in the event there occurs a Change of Control (as
defined below) during the Term, the Term will extend until the later of December 31, 2017 or
December 31 of the second calendar year following the calendar year in which the Change of Control
occurs (subject to Section 6 or 7) and, in either case, the Term will be automatically extended
without further action by either party by one additional year (added to the end of the Term) unless
either party shall have served written notice in accordance with Section 13(c) upon the other party
not later than the August 31 before the December 31 extension date electing not to extend the Term
further as of that December 31 extension date in which case, employment shall terminate on that
December 31 and the Term shall end at that date, subject to earlier termination of employment and
earlier termination of the Term in accordance with Section 6 or 7. Any termination of Executive’s
employment in connection with the Company’s non-renewal of the Term (i.e., following notice by the
Company electing not to extend the Term as described above), during the six (6) month period
immediately following such end of the Term, shall be treated as a termination without Cause (as
defined below) for all purposes of this Agreement and the transactions contemplated hereby.

     3. Offices and Duties.

     The provisions of this Section 3 will apply during the Term.

     (a) Generally. Executive shall serve as the Chief Executive Officer of GCG. Executive shall have
and perform such duties, responsibilities, and authorities as are customary for the Chief Executive
Officer of GCG, with his principal area of authority and responsibility being for all daily
activities and/or the direction of daily activities regarding all operations of GCG. Executive
shall also have authority and responsibility for marketing GCG’s services to clients and
prospective clients, providing advice and assistance in enhancing GCG’s services to meet the needs
of new clients or prospective clients, business development and sales of GCG and enhancing GCG’s
position in the marketplace. Executive shall devote his full business time and attention, and his
best efforts, skills, abilities, experience, and talent, to the position of Chief Executive Officer
of GCG and for the businesses of GCG, except that Executive (i) may make personal and family
investments which are not in conflict with his duties hereunder and manage personal and family
financial and legal affairs, (ii) undertake public speaking engagements, and (iii) serve as a
director of (or similar position with) any educational, charitable, community, civic, religious, or
similar type of organization, so long as such activities (i.e., those listed in clauses (i) through
(iii)) do not preclude or render unlawful Executive’s employment or service to GCG or otherwise
materially conflict with the performance of Executive’s duties under this Agreement or impair the
business of GCG, the Company or any of their subsidiaries. The existence of any such material
conflict shall be determined in good faith by the Board of Directors of GCG (the “GCG Board”).
Executive will report directly to the Chief Executive Officer of the Company. Executive’s title,
position, duties, responsibilities and authorities set forth in this Section 3(a) are material
provisions of this Agreement.

     (b) Place of Employment. Executive’s principal place of employment shall be in the New York City
metropolitan area. Executive shall perform his duties from such location (and

-2-

 

such other locations to which Executive may periodically travel), except for business travel.
The provisions of this Section 3(b) are material provisions of the Agreement.

     4. Salary, Annual Incentive Compensation and Commissions.

     As partial compensation for the services to be rendered hereunder by Executive, GCG agrees to
pay to Executive during the Term the compensation set forth in this Section 4.

     (a) Base Salary. GCG will pay to Executive during the Term a base salary at the annual rate of
$700,000, payable in accordance with GCG’s normal payroll practices (subject to any permitted
deferrals under GCG or Company deferral plans). Executive’s annual base salary shall be reviewed
by GCG at least annually during the Term, beginning in 2012 and, with the approval of the Company,
may be increased above, but may not be reduced below, the then-current rate of such base salary.
For purposes of this Agreement, “Base Salary” means Executive’s then-current base salary.

     (b) Annual Incentive Compensation. GCG will pay to Executive annual incentive compensation under
the Crawford & Company 2007 Management Team Incentive Compensation Plan (or any successor plan),
which shall offer to Executive an opportunity to earn additional compensation based upon
performance in amounts determined in accordance with this Section 4(b). For each fiscal year of
GCG commencing during the Term, this annual incentive opportunity shall entitle Executive to annual
incentive payments as follows:

	 	 	 	 	 
	Payment Level	 	Payment Amount	 	Required Annual Performance
	Minimum
	 	$250,000	 	10% growth in five-year average GCG pre-tax income
	Target
	 	$500,000	 	15% growth in five-year average GCG pre-tax income
	Maximum
	 	$750,000	 	20% growth in five-year average GCG pre-tax income

Pre-tax income shall be determined based on pre-tax income of GCG determined in connection with the
preparation of the Company’s audited financial statements determined in accordance with GAAP as
applied by the Company in each relevant year. For this purpose, pre-tax income shall be determined
before taxes but after expense (including expense for this annual incentive compensation, equity
awards, services paid for by the Company for the benefit of GCG (to be reevaluated annually as
agreed to by Executive and the Chief Executive Officer of the Company) and interest on borrowed
funds (if any) at the Company’s prevailing rate of interest). For each annual performance period
(i.e., each fiscal year of GCG), growth shall be measured comparing the pre-tax income in the
relevant performance period to the average actual pre-tax income in the five preceding years.
Notwithstanding the foregoing, for Executive’s annual incentive compensation for 2011, the relevant
performance period shall be the six (6) month period beginning July 1, 2011, and ending December
31, 2011 (the “2011 performance period”); and in determining the level of achievement of the
required annual performance for payment at Minimum, Target or Maximum, or between such levels, with
respect to Executive’s annual incentive compensation for 2011, growth shall be measured comparing
the pre-tax income in the 2011 performance period to twenty-five percent (25%) of GCG’s average
actual pre-tax

-3-

 

income in the five calendar years preceding 2011. For performance between Minimum
and
Target, or between Target and Maximum, straight-line interpolation will apply. For each
performance period during the Term, no amount will be payable for cumulative performance less than
10% growth and the maximum amount payable will be $750,000. Payment of the annual incentive shall
be required to be made between January 1 and March 15 of the calendar year following the
performance year; provided, however, that if audited financial statements for the performance year
have not been prepared and completed by March 15 of the following year due to unforeseeable
circumstances, the payment of the annual incentive shall be delayed until 15 days after delivery of
such audited financial statements; provided, further, that any such payment will be in the form of
a single lump sum cash payment, and will be made no later than December 31 of the year following
the performance year.

     (c) Commissions on Gross Fee Revenue. Executive will be entitled to a commission paid by GCG based
on the gross fee revenues of GCG during the Term actually recognized on GCG’s books and records in
accordance with generally accepted accounting principles, less reasonable reserves for bad debt,
from cases and projects that commenced since July 4, 1996, net of pass-through expenses billed to
clients, in an amount equal to 3.1 percent (3.1%) of such gross fee revenues per calendar year.
For this purpose, fees shall include revenues earned by GCG related to advertising placed by GCG
for clients and revenues earned from money management and cash deposit services, but shall exclude
any revenues directly resulting from the closing of an acquisition or merger by GCG and recognized
by GCG in connection therewith. These commissions will be payable by GCG semi-annually during each
January, with respect to gross fee revenue recognized in respect of the immediately preceding July
through December, and July, with respect to gross fee revenue recognized in respect of the
immediately preceding January through June. Executive’s entitlement to commission payments
described in this Section 4(c) is contingent on Executive’s substantial compliance with Section
3(a), including, without limitation, with respect to sales and business development (other than any
such failure resulting from incapacity due to physical or mental illness or disability, but not
beyond the date on which Executive’s employment is terminated as a result thereof in accordance
with Section 6(b)).

     In the event of a merger or acquisition by GCG or any affiliate thereof or in the event of a
disposition by GCG or any affiliate thereof, the Company and Executive shall negotiate in good
faith and agree upon equitable adjustments to the determination of commissions on gross fee revenue
for purposes of this Section 4(c), subject to the following:

	 	(i)	 	With regard to cases and projects of a company acquired by or
merged with GCG or any affiliate thereof, Executive will be entitled to
commissions hereunder in respect of gross fee revenues resulting from any
matters actually worked on by the Executive and any additions and extensions of
such cases and projects acquired and on any new cases or projects of such
acquired company, but the existing cases and projects at the time of the
acquisition (including the scope thereof and expected revenues) shall be
documented in writing at the time of the acquisition in a manner reasonably
satisfactory to the Company and Executive in order to establish that an event
thereafter should be deemed a matter worked on by Executive or an addition or
extension to any such case or project.

-4-

 

	 	(ii)	 	If the Company, GCG, and Executive cannot agree upon the
appropriate manner for adjusting the fee commission opportunities affected by
such a
merger or acquisition or disposition within 60 days after completion of the
transaction, the parties agree that they will submit to mediation leading to
binding arbitration (any such arbitration to be in accordance with Section
12(b)). No dispute under this Section 4(c) other than failure to comply
with a binding agreement resolving the issues under this Section 4(c)
(including but not limited to as a result of mediation or arbitration) shall
constitute Cause under Section 8(a) or Good Reason under Section 8(e)
hereof.

     5. Long-Term Compensation, Benefits, Expense Reimbursement and Other Provisions.

     (a) Executive Compensation Plans. Executive shall be entitled during the Term to participate in
the Crawford & Company Long-Term Incentive Plan for awards under the Crawford & Company Executive
Stock Bonus Plan and/or the Crawford & Company 2007 Management Team Incentive Compensation Plan, or
any successor(s) thereto or any other equity compensation plan maintained by GCG or the Company
from time to time, with entitlement to grants during the Term in such form(s) and amount(s) as
shall be determined in good faith by the Compensation Committee of the Board of Directors of the
Company (“Company Board”) under such plans; provided, however, that any awards granted thereunder
shall contain terms regarding vesting, settlement and exercise upon a termination of employment and
change in control (or similar events) that are generally no less favorable than the terms of awards
granted to senior executives of the Company. Notwithstanding the foregoing, for 2011, Executive
shall instead be entitled to a grant of fifteen thousand (15,000) performance share units (“PSUs”),
at target performance levels, with the actual number of such PSUs earned with respect to such grant
to be based on the earnings per share of the Company at the levels determined by the Compensation
Committee of the Company Board pursuant to such plans.

     (b) Employee and Executive Benefit Plans. Executive shall be entitled during the Term to
participate, without discrimination or duplication, in all employee and executive benefit plans and
programs of GCG or the Company, as presently in effect or as they may be modified or added to by
GCG or the Company from time to time, if and to the extent such plans are generally available to
other senior executives or employees of GCG, on terms generally no less favorable than the terms of
participation of other senior executives, subject to the eligibility and other requirements of such
plans and programs, including without limitation plans providing retirement benefits, medical
insurance and health benefits, life insurance, disability insurance, accidental death or
dismemberment insurance, and welfare benefits, as well as savings, profit-sharing, and stock
ownership plans.

     In furtherance of and not in limitation of the foregoing, during the Term, GCG, at its own
expense, will provide the following benefits to Executive:

	 	(i)	 	Vacation. Executive will participate as the Chief
Executive Officer of GCG in GCG’s executive and employee vacation and time-off
programs; provided that Executive shall be entitled to a minimum of four weeks
of vacation per year, exclusive of GCG holidays.

-5-

 

	 	(ii)	 	Life Insurance. Executive shall be entitled to
maintain and/or procure a term life insurance policy or policies on Executive’s
life providing death benefits in the aggregate of $1.5 million, with respect to
which annual premiums shall be paid by GCG, provided that the cost of the
policy or policies shall not exceed standard rates. (Such $1.5 million
coverage amount shall be inclusive of any supplemental life insurance coverage
in effect, and with respect to which GCG is responsible for premium payments,
as of the Effective Date.) If the cost of a policy or policies would exceed
standard rates, Executive shall be entitled to procure term life insurance
providing the largest death benefit that can be purchased for an amount equal
to the standard-rate cost of a $1.5 million policy. Executive’s entitlement to
this benefit is conditioned upon Executive procuring life insurance coverage
and submitting proof thereof to GCG.
	 
	 	(iii)	 	Short-Term Disability. Executive shall be entitled to
a short-term disability benefit of 60% of Base Salary for up to six months.
	 
	 	(iv)	 	Long-Term Disability. Executive shall be entitled to
long-term disability insurance, with a monthly benefit of $15,000 to Executive
for the duration of the disability (up to age 65 or, for such longer period
permitted under GCG’s long-term disability policy), commencing with the
expiration of short-term disability benefits.
	 
	 	(v)	 	Car Expense. Executive shall be entitled to $1,000 per
month to cover the costs of an automobile and associated insurance.

GCG and the Company shall have the right to purchase key man or other insurance on the life of
Executive to fund welfare and employee benefits (including the obligations under this Section
5(b)).

     (c) Reimbursement of Expenses. GCG will promptly reimburse Executive for all out-of-pocket
business expenses and disbursements reasonably incurred by Executive in the performance of
Executive’s duties during the Term. From and after the date of execution of this Agreement by the
parties, such reimbursements shall be subject to Executive’s furnishing the Chief Executive Officer
of the Company reasonably satisfactory evidence (such as receipts) substantiating the claimed
expenditures (such expenses being commensurate with the office and executive position of Executive
hereunder) in accordance with reimbursement policies as in effect from time to time.

     (d) Company Registration Obligations. The Company will use its best efforts, at its own expense,
to file with the Securities and Exchange Commission and thereafter maintain the effectiveness of
one or more registration statements registering under the Securities Act of 1933, as amended (the
“1933 Act”), the offer and sale of shares by the Company to Executive pursuant to stock options and
any other equity-based awards granted to Executive under any Company equity plans or apart from a
Company equity plan. In addition, (i) if shares of Company stock are acquired by Executive in a
transaction resulting in the acquired shares being “restricted securities” for purposes of the 1933
Act, (ii) if Rule 144 under the 1933 Act is not available for the sale by Executive of his Company
stock, or (iii) if Executive’s aggregate holdings of Company stock exceed the then applicable
volume limitation under Rule 144 under

-6-

 

the 1933 Act such that such holdings could not be promptly resold (i.e., within a three-month
period) under Rule 144, the Company will, upon request of Executive, use its best efforts to file a
registration statement (or amend a previously filed registration statement) registering the reoffer
and resale of shares acquired by Executive from the Company and thereafter to maintain the
registration statement in effect (including a current reoffer prospectus) for a period of one year.

     (e) Internal Revenue Code Section 409A. The parties hereto acknowledge and agree that all amounts
payable hereunder that are non-qualified deferred compensation within the meaning of, and subject
to, Section 409A of the Internal Revenue Code of 1986, as amended (the “Code”) comply with the
requirements thereof. The parties further agree not to take any position, and to cause their
affiliates, successors and assigns not to take any position, inconsistent with such agreement for
any reporting purposes, whether internal or external. This Agreement shall be interpreted, applied
and administered in the least restrictive manner necessary to comply with Code Section 409A.
Notwithstanding any other provision of this Agreement to the contrary, if Executive is a “specified
employee” within the meaning of Code Section 409A and a payment to Executive hereunder would
subject Executive to any penalties or taxes under Code Section 409A if such payment is made within
six (6) months after Executive’s Separation from Service, then such payment will not be made during
the six-month period immediately following Executive’s Separation from Service except as provided
in the immediately following sentence. In such an event, any payments hereunder that would
otherwise have been made during such six-month period and which would have been subject to such
Code Section 409A penalties or taxes will instead be paid to Executive in a lump-sum cash payment
(credited with interest at the prime rate in effect at the time such amount first becomes payable,
as quoted by the Company’s principal bank) on the earlier of (i) the first regular payroll date of
the seventh month following Executive’s Separation from Service or (ii) the 10th business day
following the Executive’s death. If Executive’s termination of employment does not constitute a
Separation from Service, then any amounts payable hereunder on account of a termination of the
Executive’s employment and which are subject to Code Section 409A will not be paid until the
Executive has experienced a Separation from Service.

     The Company, GCG and Executive acknowledge and agree that, except to the extent required by or
permitted under Code Section 409A, no benefit or payment described in this Agreement may be
accelerated or delayed. Each payment under this Agreement (whether of cash, property or benefits)
shall be treated as a separate payment for purposes of Code Section 409A. No assets will be set
aside with respect to payment of any amounts of non-qualified deferred compensation described in
this Agreement if doing so would be treated as a transfer of property pursuant to Code Section
409A(b).

     To the extent that any amounts provided pursuant to or described in this Agreement are
reimbursements or in-kind benefits, then, to the extent required by Code Section 409A, the amount
of such payments or benefits during any calendar year shall not affect the amount of benefits
provided in any other calendar year, the right to any such payments shall not be subject to
liquidation or exchange for another benefit or payment, and payment of any reimbursements shall be
made promptly, but in no event later than the last day of the calendar year immediately following
the calendar year in which the related expense was incurred.

-7-

 

     6. Termination Due to Death or Disability.

     (a) Death. In the event of Executive’s death which results in the termination of Executive’s
employment, the Term will terminate, all obligations of GCG, the Company and Executive under
Sections 1 through 5 (but excluding Sections 5(d) and 5(e)) of this Agreement will immediately
cease except for obligations which expressly continue after death, and GCG and the Company will pay
Executive’s estate (which term includes a beneficiary in any case in which a beneficiary is validly
designated), and Executive’s estate will be entitled to receive, the following:

	 	(i)	 	Executive’s Compensation Accrued at Termination (as defined in
Section 8(c));
	 
	 	(ii)	 	Executive’s estate shall continue to receive payment of
Executive’s Base Salary for six months after death, to be paid in accordance
with normal payroll practices;
	 
	 	(iii)	 	In lieu of any annual incentive compensation under Section
4(b) for the year in which Executive’s death occurred, an amount equal to the
annual incentive compensation that was payable with respect to the previous
year multiplied by a fraction the numerator of which is the number of days
Executive was employed in the year of his death and the denominator of which is
365, to be paid in a single lump sum amount during the 45-day period following
Executive’s death;
	 
	 	(iv)	 	For a period of two years after Executive’s death, Executive’s
estate shall be paid commissions pursuant to Section 4(c) hereof on any gross
fee revenue derived from business that was initiated before the date of death.
Such amounts shall be payable in the time and manner described in Section 4(c).
For purposes of this provision, business is “initiated” if there is written
documentation establishing a firm engagement for specified services of GCG on a
particular case or otherwise documented under GCG’s current policy for opening
a case, or if pursuant to any agreement executed within 60 days following the
Executive’s death;
	 
	 	(v)	 	For a period of two years after Executive’s death, Executive’s
estate shall be entitled to payment of annual incentive compensation as
described in Section 4(b), such amounts to be paid at the same time and in the
same manner as such annual incentive compensation is payable to similarly
situated employees who remain in active service during such two-year period.
The amount so payable for the calendar year in which Executive’s death occurs
shall be equal to the annual incentive compensation that was payable with
respect to the previous year offset by the amount paid pursuant to Section
6(a)(iii). The amount so payable in each year after the calendar year in which
Executive’s death occurs shall be equal to Executive’s annual incentive
compensation that was payable under Section 4(b) with respect to the year
preceding the year during which Executive’s death occurs. Additionally, the
amount so payable for the second calendar year following Executive’s death will
be

-8-

 

	 	 	 	prorated by multiplying the amount that would be payable for the full year
by a fraction, the numerator of which is the number of days from January 1
of that year through the second anniversary of Executive’s death and the
denominator of which is 365; and
	 
	 	(vi)	 	All other rights to compensation following death payable by GCG
or the Company to Executive’s estate, including benefits, shall be determined
in accordance with the plans, policies and practices of GCG and the Company as
then in effect.

     (b) Disability. GCG may terminate the employment of Executive hereunder due to the Disability (as
defined in Section 8(d)) of Executive. Such employment shall terminate at the time a Notice of
Termination is given (or at such later date as may be specified in the Notice of Termination),
unless Executive has returned to service and presented to GCG a certificate of good health prior to
such termination as specified in Section 8(d). Upon Executive’s Separation from Service due to
Disability, the Term will terminate, all obligations of GCG, the Company and Executive under
Sections 1 through 5 (but excluding Sections 5(d) and 5(e)) of this Agreement will immediately
cease except for obligations which expressly continue after termination of employment due to
Disability, and GCG and the Company will pay Executive and, subject to Executive’s continuing
compliance with the terms of this Agreement, Executive will be entitled to receive, the following:

	 	(i)	 	Executive’s Compensation Accrued at Termination;
	 
	 	(ii)	 	Executive shall continue to receive payment of Executive’s Base
Salary for six months after termination, reduced by any disability benefits
paid in lieu of Base Salary under GCG’s or the Company’s employee benefit plans
or programs then in effect, to be paid in accordance with normal payroll
practices;
	 
	 	(iii)	 	For a period of two years after Executive’s termination,
Executive shall be paid commissions pursuant to Section 4(c) hereof on any
gross fee revenue derived from business that was initiated before the date of
termination. Such amounts shall be payable in the time and manner described in
Section 4(c). For purposes of this provision, business is “initiated” if there
is written documentation establishing a firm engagement for specified services
of GCG on a particular case or otherwise documented under GCG’s current
policies for opening a case, or if pursuant to any agreement executed within 60
days following the Executive’s termination of employment;
	 
	 	(iv)	 	For a period of two years after Executive’s termination,
Executive shall be entitled to payment of annual incentive compensation as
described in Section 4(b), such amounts to be paid at the same time and in the
same manner as such annual incentive compensation is payable to similarly
situated employees who remain in active service during such two-year period.
The amount so payable for the calendar year in which Executive’s termination
occurs shall be equal to the annual incentive compensation that was payable
with respect to the previous year. The

-9-

 

	 	 	 	amount so payable in each year after the calendar year in which Executive’s
termination occurs shall be equal to Executive’s annual incentive
compensation that was payable under Section 4(b) with respect to the year
preceding the year of his termination. Additionally, the amount so payable
for the second calendar year following termination will be prorated by
multiplying the amount that would be payable for the full year by a
fraction, the numerator of which is the number of days from January 1 of
that year through the second anniversary of Executive’s termination and the
denominator of which is 365; and
	 
	 	(v)	 	All other rights to compensation following termination due to
Disability payable by GCG or the Company to Executive, including benefits,
shall be determined in accordance with the plans, policies and practices of GCG
and the Company as then in effect.

     (c) Other Terms of Payment Following Death or Disability. Nothing in this Section 6 shall limit
the benefits payable or provided in the event Executive’s employment terminates due to death or
Disability under the terms of plans or programs of GCG or the Company more favorable to Executive
(or his beneficiaries) than the benefits payable or provided under this Section 6 (except in the
case of annual incentives in lieu of which amounts are paid hereunder), including plans and
programs adopted after the date of this Agreement, and Executive will be entitled to any additional
benefit that may be provided thereunder per the terms of such plans or programs.

     7. Termination of Employment for Reasons Other Than Death or Disability.

     (a) Termination by GCG or the Company for Cause or Voluntary Termination by Executive not for Good
Reason. GCG or the Company may terminate the employment of Executive hereunder for Cause (as
defined in Section 8(a)) at any time. Executive may terminate employment voluntarily without Good
Reason at any time. At the time Executive Separates from Service as a result of termination of his
employment for Cause, or by Executive voluntarily without Good Reason, the Term will terminate, all
obligations of GCG, the Company and Executive under Sections 1 through 5 (but excluding Sections
5(d) and 5(e)) of this Agreement will immediately cease, and GCG and the Company will pay
Executive, and Executive will be entitled to receive, the following:

	 	(i)	 	Executive’s Compensation Accrued at Termination;
	 
	 	(ii)	 	All rights to any unpaid annual incentive award for the year of
termination will be forfeited;
	 
	 	(iii)	 	All unvested stock options and other unvested equity awards
will be forfeited, and in other respects outstanding equity awards (such as
vested options) will be subject to the terms under which the awards were
granted (but subject to Section 5(e) hereof); and
	 
	 	(iv)	 	All other rights to compensation following such termination
payable by GCG or the Company to Executive, including benefits, shall be

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	 	 	 	determined in accordance with the plans, policies and practices of GCG and
the Company as then in effect.

     (b) Termination by GCG or the Company Without Cause Not Related to a Change of Control. GCG or the
Company may terminate the employment of Executive hereunder without Cause, if the date of
termination is more than 3 months prior to and more than 12 months following a Change of Control,
upon at least 30 days’ prior written notice to Executive. At the time Executive Separates from
Service as a result of termination of his employment under this Section 7(b), the Term will
terminate, all remaining obligations of GCG, the Company and Executive under Sections 1 through 5
(but excluding Sections 5(d) and 5(e)) and 11 of this Agreement will immediately cease (except as
expressly provided below), and GCG and the Company will pay Executive and, subject to Executive’s
continuing compliance with the terms of this Agreement, Executive will be entitled to receive, the
following:

	 	(i)	 	Executive’s Compensation Accrued at Termination;
	 
	 	(ii)	 	Executive shall continue to receive payment of Executive’s Base
Salary for 12 months after termination, to be paid in accordance with normal
payroll practices;
	 
	 	(iii)	 	For a period of 12 months after Executive’s termination,
Executive shall be paid commissions pursuant to Section 4(c) hereof on any
gross fee revenue derived from business that was initiated before the date of
termination. Such amounts shall be payable in the time and manner described in
Section 4(c). For purposes of this provision, business is “initiated” if there
is written documentation establishing a firm engagement for specified services
of GCG on a particular case or otherwise documented under GCG’s current
policies for opening a case, or if pursuant to any agreement executed within 60
days following the Executive’s termination of employment;
	 
	 	(iv)	 	For the year of termination and continuing during a period of
12 months after Executive’s termination, Executive shall be entitled to payment
of amounts of annual incentive compensation as described in Section 4(b), such
amounts to be paid at the same time and in the same manner as such annual
incentive compensation is payable to similarly situated employees who remain in
active service during such period. The amount so payable for the calendar year
in which Executive’s termination occurs shall be equal to the annual incentive
compensation that was payable with respect to the previous year. The amount so
payable for the calendar year following the year in which Executive’s
termination occurs shall be equal to Executive’s annual incentive compensation
that was payable under Section 4(b) with respect to the year preceding the year
during which Executive’s termination occurs, prorated by multiplying the amount
that would be payable for a full year by a fraction, the numerator of which is
the number of days from January 1 of that year through the anniversary of
Executive’s termination and the denominator of which is 365;

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	 	(v)	 	Executive and his eligible dependents shall be permitted to continue to
participate in all health, medical and dental plans and programs maintained by
GCG or the Company for 12 months after termination and shall pay, at the same
cost to Executive as would apply if he remained an employee of GCG, all
required contributions to maintain such coverage, following which time
Executive and his eligible dependents will be entitled to the full COBRA
continuation rights as if the end of such 12-month period was the date of
Executive’s termination of employment; provided that coverage hereunder will
cease (except for entitlement to rights under COBRA) at such time as coverage
of the same general type (including, without limitation, cost to Executive and
levels and type of coverage) is available from another employer of Executive;
	 
	 	(vi)	 	The vesting, exercisability and forfeiture of outstanding stock
options and other equity awards will be governed by the terms of the applicable
plans and award agreements (but subject to Section 5(e) hereof); and
	 
	 	(vii)	 	All other rights to compensation following termination under
this Section 7(b) payable by GCG or the Company to Executive, including
benefits, shall be determined in accordance with the plans, policies and
practices of GCG and the Company as then in effect.

     If any payment or benefit under this Section 7(b) is based on Base Salary or other level of
compensation or benefits at the time of Executive’s termination and if the Company has purported to
reduce Base Salary or other level of compensation or benefits prior to such termination in a manner
that would constitute Good Reason, then the Base Salary or other level of compensation in effect
before such reduction shall be used to calculate payments or benefits under this Section 7(b).

     (c) Termination by Executive for Good Reason Not Related to a Change of Control. Executive may
terminate his employment hereunder for Good Reason, more than 3 months prior to a Change of Control
or more than 12 months following a Change of Control, upon 30 days’ prior written notice to GCG and
the Company; provided, however, that if GCG or the Company has corrected the basis for such Good
Reason within such 30-day period, Executive may not terminate his employment for Good Reason with
respect to the matters addressed in the written notice, and therefore Executive’s notice of
termination will automatically become null and void. At the time Executive Separates from Service
as a result of termination of his employment by Executive for Good Reason, the Term will terminate,
all obligations of the Company and Executive under Sections 1 through 5 (but excluding Sections
5(d) and 5(e)) and 11 of this Agreement will immediately cease (except as expressly provided under
this Section 7(c)), and GCG and the Company will pay Executive and, subject to Executive’s
continuing compliance with the terms of this Agreement, Executive will be entitled to receive, the
payments and benefits specified in Section 7(b) above; provided, however, that if any such payment
or benefit is based on Base Salary or other level of compensation or benefits at the time of
Executive’s termination and if a reduction in such Base Salary or other level of compensation or
benefit was the basis (or a basis) for Executive’s termination for Good Reason, then the Base
Salary or other level of compensation in effect before such reduction shall be used to calculate
payments or benefits under this Section 7(c).

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     (d) Termination by GCG or the Company Without Cause within 3 Months Prior to or 12 Months After a
Change of Control. GCG or the Company may terminate the employment of Executive hereunder without
Cause, simultaneously with or within 3 months prior to or 12 months following a Change of Control,
upon at least 30 days’ prior written notice to Executive. At the time Executive Separates from
Service as a result of termination of his employment under this Section 7(d), the Term will
terminate, all remaining obligations of GCG, the Company and Executive under Sections 1 through 5
(but excluding Sections 5(d) and 5(e)) and 11 of this Agreement will immediately cease (except as
expressly provided below), and GCG and the Company will pay Executive and, subject to Executive’s
continuing compliance with the terms of this Agreement, Executive will be entitled to receive, the
following:

	 	(i)	 	Executive’s Compensation Accrued at Termination;
	 
	 	(ii)	 	Executive shall continue to receive payment of Executive’s Base
Salary for 18 months after termination, to be paid in accordance with normal
payroll practices;
	 
	 	(iii)	 	For a period of 18 months after Executive’s termination,
Executive shall be paid commissions pursuant to Section 4(c) hereof on any
gross fee revenue derived from business that was initiated before the date of
termination. Such amounts shall be payable in the time and manner described in
Section 4(c). For purposes of this provision, business is “initiated” if there
is written documentation establishing a firm engagement for specified services
of GCG on a particular case or otherwise documented under GCG’s current
policies for opening a case, or if pursuant to any agreement executed within 60
days following the Executive’s termination of employment;
	 
	 	(iv)	 	For the year of termination and continuing during a period of
18 months after Executive’s termination, Executive shall be entitled to payment
of annual incentive compensation as described in Section 4(b), such amounts to
be paid at the same time and in the same manner as such annual incentive
compensation is payable to similarly situated employees who remain in active
service during such period. The amount so payable for the calendar year in
which Executive’s termination occurs shall be equal to the annual incentive
compensation that was payable with respect to the previous year. The amount so
payable in each year following the year in which Executive’s termination occurs
shall be equal to Executive’s annual incentive compensation that was payable
under Section 4(b) with respect to the year preceding the year during which
Executive’s termination occurs, and for the last year in which any amount is so
payable, shall be prorated by multiplying the amount that would be payable for
the full year by a fraction, the numerator of which is the number of days from
January 1 of that year through the 18 month anniversary of Executive’s
termination and the denominator of which is 365;
	 
	 	(v)	 	Executive and his eligible dependents shall be permitted to
continue to participate in all health, medical and dental plans and programs

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	 	 	 	maintained by GCG or the Company for 18 months after termination and shall
pay, at the same cost to Executive as would apply if he remained an employee
of GCG, all required contributions to maintain such coverage, following
which time Executive and his eligible dependents will be entitled to the
full COBRA continuation rights as if the end of such 18-month period was the
date of Executive’s termination of employment; provided that coverage
hereunder will cease (except for entitlement to rights under COBRA) at such
time as coverage of the same general type (including, without limitation,
cost to Executive and levels and type of coverage) is available from another
employer of Executive;
	 
	 	(vi)	 	All unvested stock options that have an exercise price less
than the fair market value of the Company’s common stock at the date of the
Change of Control or the subsequent termination of employment will become
immediately vested, and in other respects the exercisability, termination and
forfeiture of outstanding stock options and other equity awards will be
governed by the terms of the applicable plans and award agreements (but subject
to Section 5(e) hereof); and
	 
	 	(vii)	 	All other rights to compensation following termination under
this Section 7(d) payable by GCG or the Company to Executive, including
benefits, shall be determined in accordance with the plans, policies and
practices of GCG and the Company as then in effect.

If any payment or benefit under this Section 7(d) is based on Base Salary or other level of
compensation or benefits at the time of Executive’s termination and if the Company has purported to
reduce Base Salary or other level of compensation or benefits prior to such termination in a manner
that would constitute Good Reason, then the Base Salary or other level of compensation in effect
before such reduction shall be used to calculate payments or benefits under this Section 7(d).

     (e) Termination by Executive for Good Reason Within 3 Months Prior to or 12 Months After a Change
of Control. Executive may terminate his employment hereunder for Good Reason, simultaneously with
or within 3 months prior to or 12 months following a Change of Control, upon 30 days’ prior written
notice to GCG and the Company; provided, however, that, if GCG and the Company have corrected the
basis for such Good Reason within such 30-day period, Executive may not terminate his employment
for Good Reason with respect to the matters addressed in the written notice, and therefore
Executive’s notice of termination will automatically become null and void. At the time Executive
Separates from Service as a result of termination of his employment by Executive for Good Reason,
the Term will terminate, all obligations of the Company and Executive under Sections 1 through 5
(but excluding Sections 5(d) and 5(e)) and 11 of this Agreement will immediately cease (except as
expressly provided under this Section 7(e)), and GCG and the Company will pay Executive and,
subject to Executive’s continuing compliance with the terms of this Agreement, Executive will be
entitled to receive, the payments and benefits specified in Section 7(d) above; provided, however,
that if any such payment or benefit is based on Base Salary or other level of compensation or
benefits at the time of Executive’s termination and if a reduction in such Base Salary or other
level of compensation or benefit was the basis (or is a basis) for Executive’s termination for Good
Reason, then the Base Salary or other level of compensation in effect before such reduction

-14-

 

shall be used to calculate payments or benefits under this Section 7(e). Except for the foregoing,
the other provisions of Section 7(d) apply equally under this Section 7(e).

     (f) Other Terms Relating to Certain Terminations of Employment. Whether a termination is deemed to
be before, at or following a Change of Control for purposes of Sections 7(b), (c), (d), or (e) will
be determined as of the actual date of termination, regardless of when notice of termination was
given. In the event Executive’s employment terminates for any reason set forth in Section 7(b)
through (e), Executive will be entitled to any additional benefit that may be provided under the
terms of plans or agreements applicable to Executive which are more favorable than those specified
in this Section 7 (except in the case of annual incentives in lieu of which amounts are paid
hereunder).

     8. Definitions Relating to Termination Events.

     (a) “Cause”. For purposes of this Agreement, “Cause” shall mean the following (subject to Section
4(c)(ii)):

	 	(i)	 	Executive’s refusal or willful failure to substantially perform
his duties (other than any such failure resulting from incapacity due to
physical or mental illness or disability), after demand for substantial
performance is delivered by the Company or GCG that specifically identifies the
manner in which the Company or GCG believes Executive has not substantially
performed his duties;
	 
	 	(ii)	 	Executive’s dishonesty or misappropriation with regard to GCG
or the Company which has a significant adverse effect on the business or
reputation of GCG or the Company, or fraud with regard to GCG or the Company or
their assets or business;
	 
	 	(iii)	 	Executive’s conviction of or the pleading of nolo
contendere with regard to a felony (other than a traffic violation) or any
other crime involving, in the reasonable judgment of the Company Board, moral
turpitude;
	 
	 	(iv)	 	Executive’s material breach of fiduciary duty owed to GCG or
the Company;
	 
	 	(v)	 	Executive’s gross negligence or material and willful misconduct
with regard to GCG or the Company or their assets, business or employees;
	 
	 	(vi)	 	The refusal of Executive to follow the lawful written
directions of the Company Board or the GCG Board, or the Chief Executive
Officer of the Company, which are consistent with the duties and authorities of
Executive set forth in this Agreement and not inconsistent with other written
directions of the GCG Board or of the Company Board or the Chief Executive
Officer of the Company or his designee or delegates; or
	 
	 	(vii)	 	Any other material breach by Executive of a material provision
of this Agreement;

-15-

 

provided, however, that GCG and the Company shall give written notice to Executive of the existence
of circumstances that would constitute Cause and, with respect to grounds other than under clause
(ii) or (iii) above, Executive shall have a period of 30 days in which to fully cure such Cause,
with Cause being deemed to exist only if it exists at the end of such cure period; and provided
further, that GCG and the Company shall be under no obligation to provide Executive with this
30-day period to cure if to do so would threaten to substantially impair the assets, business, or
intellectual or proprietary rights of GCG or the Company in the reasonable judgment of the Company
Board.

For purposes of this definition, no act or failure to act on the part of Executive shall be
considered “willful” unless it is done, or omitted to be done, by Executive in bad faith or without
reasonable belief (based upon an objective reasonable person standard) that Executive’s action or
omission was in the best interest of GCG and the Company. Any act or failure to act based upon
authority given pursuant to a resolution duly adopted by the GCG Board or Company Board, based upon
the advice of counsel for GCG or the Company or at the direction of the Chief Executive Officer of
the Company or his designees or delegates shall be conclusively presumed to be done, or omitted to
be done, by Executive in good faith and in the best interests of GCG and the Company.

     (b) “Change of Control”. For purposes of this Agreement, a “Change of Control” shall be deemed to
have occurred if, during the Term:

	 	(i)	 	Any “Person” (as defined in Section 3(a)(9) of the Securities
Exchange Act of 1934 (the “Exchange Act”) as modified and used in Sections
13(d) and 14(d) of the Exchange Act) other than (1) Jesse C. Crawford or his
affiliates, or the Company or any of its subsidiaries, (2) any trustee or other
fiduciary holding securities under an employee benefit plan of the Company or
any of its subsidiaries, (3) an underwriter temporarily holding securities
pursuant to an offering of such securities, or (4) any corporation owned,
directly or indirectly, by stockholders of the Company in substantially the
same proportions as their ownership of the Company’s common stock, is or
becomes, after the Effective Date, the “beneficial owner” (as defined in Rule
13d-3 under the Exchange Act), directly or indirectly, of (i) securities of the
Company representing more than 25% of the combined voting power of the
Company’s then outstanding voting securities at any time when Jesse C. Crawford
and his affiliates do not own more than 25% of such voting securities, or (ii)
securities of the Company representing more than 50% of the combined voting
power of the Company’s then outstanding voting securities;
	 
	 	(ii)	 	During any period of not more than two (2) consecutive years,
not including any period prior to the effective date of this Agreement,
individuals who at the beginning of such period constitute the Company Board,
and any new director (other than a director designated by a Person who has
entered into an agreement with the Company to effect a transaction described in
clause (i), (iii) or (iv) of this Section), whose election by the Company Board
or nomination for election by the Company’s stockholders was approved in
advance by a vote of at least two-thirds (2/3) of the directors then still in
office who either were directors

-16-

 

	 	 	 	at the beginning of the period or whose election or nomination for election
was previously so approved, cease for any reason to constitute at least a
majority thereof;
	 
	 	(iii)	 	There is consummated a merger or consolidation of the Company
with any corporation, other than (A) a merger or consolidation which would
result in the voting securities of the Company outstanding immediately prior
thereto continuing to represent (either by remaining outstanding or by being
converted into voting securities of the surviving entity) 50% or more of the
combined voting power of the voting securities of the Company or such surviving
or parent entity outstanding immediately after such merger or consolidation or
(B) a merger or consolidation in which no Person acquires 25% or more of the
combined voting power of the Company’s or such surviving or parent entity’s
then outstanding securities;
	 
	 	(iv)	 	The stockholders of the Company approve a plan of complete
liquidation of the Company or an agreement for the sale or disposition by the
Company of all or substantially all of the Company’s assets (or any transaction
having a similar effect), and thereafter the Company has substantially
completed such liquidation or sale or disposition of assets transaction; or
	 
	 	(v)	 	There is consummated a sale or exchange of securities of GCG
(or a successor entity), a merger or consolidation of GCG (or a successor
entity) or a sale of all or substantially all of the assets of GCG (or a
successor entity) with the result that, immediately after such transaction, the
Company is not the direct or indirect beneficial owner of an 80% equity
interest in GCG or its successor, with such equity interest comprising at least
80% of the voting power of all voting securities and a right to equity
distributions and distributions of remaining assets upon liquidation of at
least 80%.

Notwithstanding the foregoing, no event specified in clauses (i) through (v) above shall be deemed
to be a Change of Control for purposes of this Agreement if Executive, apart from his position as a
stockholder of the Company or officer of GCG (or a successor entity), is a sponsor of the Person or
other party(ies) the actions of which substantially resulted in the transaction(s) or event(s) that
otherwise would have been deemed to have resulted in a Change of Control. For purposes of the
preceding sentence, Executive shall be treated as a sponsor of any such Person(s) or other
party(ies) only if Executive directly initiates, and participates jointly with or on behalf of the
Person(s) or other party(ies) (other than the Company and GCG) engaged in, the transaction or event
that otherwise would have been deemed to have resulted in a Change of Control, unless such
initiation or participation was at the request (or with the consent) of the Company. For the
avoidance of doubt, Executive shall not be treated as having sponsored any such Person(s) or other
party(ies) for these purposes where any such Person or party contacts or inquires of Executive
(without such contact having been suggested, encouraged or otherwise prompted by Executive)
regarding a potential transaction or other event which, if consummated, would reasonably be
expected to constitute a Change of Control, and Executive’s only material participation with such
Person or other party in regard to such potential transaction or event

-17-

 

(other than at the request or on behalf of the Company) is to communicate to the Company such
contact or inquiry or to take such other actions as may be directed or authorized by the Company.

     (c) “Compensation Accrued at Termination”. For purposes of this Agreement, “Compensation Accrued
at Termination” means the following:

	 	(i)	 	The unpaid portion of Base Salary at the rate payable, in
accordance with Section 4(a) hereof, at the date of Executive’s termination of
employment, pro rated through such date of termination, payable in accordance
with GCG’s normal pay schedule;
	 
	 	(ii)	 	All earned and unpaid and/or vested and nonforfeitable amounts
owing or accrued at the date of Executive’s termination of employment under any
compensation and benefit plans, programs, and arrangements of GCG or the
Company (including any commissions on gross fee revenue earned through the date
of termination but not yet paid and any incentive compensation earned under
Section 4(b) but not yet paid for a year prior to the calendar year in which
Executive’s termination occurs), payable in accordance with the terms and
conditions of the plans, programs, and arrangements (and agreements and
documents thereunder) pursuant to which such compensation and benefits were
granted or accrued; and
	 
	 	(iii)	 	Reasonable business expenses and disbursements incurred by
Executive prior to Executive’s termination of employment, to be reimbursed to
Executive, as authorized under Section 5(c), in accordance with GCG’s
reimbursement policies as in effect at the date of such termination.

     (d) “Disability”. For purposes of this Agreement, “Disability” means Executive’s disability that
would entitle Executive to receive full long-term disability benefits under GCG’s or the Company’s
long-term disability plans (whichever applies to Executive), provided that no “Disability” shall be
deemed to have arisen until any applicable waiting period for benefits has been satisfied. At any
time that GCG or the Company does not maintain such a long-term disability plan, “Disability” shall
have the meaning under the long-term disability policy covering Executive as of the Effective Date.

     (e) “Good Reason”. For purposes of this Agreement (and subject to Section 4(c)(ii)), “Good Reason”
shall mean, without Executive’s express written consent, the occurrence of any of the following
circumstances unless such circumstances are fully corrected prior to the date of termination
specified in the notice of termination given in respect thereof:

	 	(i)	 	The assignment to Executive of duties inconsistent with
Executive’s position and status hereunder, or an alteration, adverse to
Executive, in the nature of Executive’s duties, responsibilities, and
authorities, Executive’s positions or the conditions of Executive’s employment
from those specified in Section 3 or otherwise hereunder; except the foregoing
shall not constitute Good Reason if occurring in connection with the
termination of Executive’s employment for Cause, Disability or death;

-18-

 

	 	(ii)	 	A reduction by GCG or the Company (or a successor or
permitted assignee of GCG’s or the Company’s obligations under this Agreement)
in Executive’s Base Salary or compensation opportunities, in the aggregate,
under this Agreement; or
	 
	 	(iii)	 	Any failure by GCG or the Company (or a successor or permitted
assignee of GCG’s or the Company’s obligations under this Agreement) to comply
with any other material provision of this Agreement;

provided, however, that an event will constitute Good Reason only if Executive has given notice of
termination within one year after the occurrence of the Good Reason event.

     (f) “Separation from Service”. For purposes of this Agreement, “Separation from Service”
(including “Separates from Service” and other variations thereof), means Executive’s “separation
from service” within the meaning ascribed to such term in Treas. Reg. § 1.409A-1(h).

     9. Certain Dispositions by Company of GCG.

     (a) Payment to Executive with Respect to a GCG Disposition Event. In the event the Company
consummates a transaction(s) which is a “GCG Disposition Event” (as defined below), either (x)
during the Term of this Agreement while Executive remains employed by GCG, or (y) during the one
year period following Executive’s involuntary Separation from Service by the Company without Cause,
by Executive for Good Reason or as a result of death or Disability, Executive shall be entitled to
a special bonus payment from GCG, as described in subsection (b) of this Section 9, under the
circumstances described in this Section. Such payment shall be in addition to any other payments
to which Executive may become entitled under the terms of this Agreement in connection with any
such transaction. For purposes of this Agreement, the term “GCG Disposition Event” means a
transaction(s) that is, directly or indirectly, a change in the ownership or effective control of
GCG as defined under Section 409A or, directly or indirectly, a change in the ownership of a
substantial portion of the assets of GCG as defined under Section 409A, except that (i) “80
percent” shall be substituted for “50 percent” in applying Treasury Regulation 1.409A-3(i)(5)(v);
(ii) “80 percent” shall be substituted for “30 percent” in applying Treasury Regulation
1.409A-3(i)(5)(vi)(A)(1); (iii) Treasury Regulation 1.409A-3(i)(5)(vi)(A)(2) shall be disregarded;
and (iv) “80 percent” shall be substituted for “40 percent” in applying Treasury Regulation
1.409A-3(i)(5)(vii).

     (b) Amount. The amount of any bonus payable by GCG to Executive with respect to a GCG Disposition
Event shall be Executive’s “Allocable Share” (as defined below) of the amount referred to herein as
the “Aggregate Payment Amount” which shall be determined by multiplying (i) the gross sales price
of the interest in GCG that is the subject of the GCG Disposition Event net of the Company’s costs
and expenses directly associated with the GCG Disposition Event (which, for the avoidance of doubt,
shall exclude the Company’s carrying cost) by (ii) 0.10 (10 percent). For purposes of determining
the Aggregate Payment Amount, the sales price of the interest in GCG that is the subject of the GCG
Disposition Event shall be the value attributed to GCG in such transaction(s), as determined by the
Company Board in its good faith reasonable discretion, on the basis of the purchase, merger,
exchange or other price paid or value of consideration provided for the interest in GCG by the
acquiring party or parties in the transaction(s) constituting the GCG Disposition Event; provided,
that if the Company

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Board determines, in its good faith reasonable discretion, that the value
attributed to GCG in such
transaction(s) cannot reasonably be determined in this manner, such value shall be determined by an
independent appraiser experienced in the business of evaluating or appraising similar businesses
selected by the Company Board. The cost of such appraisal shall be borne 100% by the Company and
shall not be taken into account as a cost or expense associated with the GCG Disposition Event.
Executive’s “Allocable Share” of the Aggregate Payment Amount shall be thirty percent (30%).

     (c) Time and Form of Payment. Any amount payable to Executive pursuant to this Section 9, shall be
paid in cash in a single lump sum payment to be made during the 30 day period following
consummation of the GCG Disposition Event.

     (d) Executive Cooperation in Transaction Efforts. In consideration for the bonus entitlement
described in this Section 9, Executive agrees to cooperate with the Company in any efforts to
negotiate and close a transaction(s) that would, if consummated, result in a GCG Disposition Event,
by making himself reasonably available at the Company’s request from time to time to answer
questions and provide information on the Company’s behalf to potential acquiror(s) of GCG.
Notwithstanding anything to the contrary in the foregoing provisions of this Section 9, in no event
will a transaction(s) be considered a GCG Disposition Event for purposes of this Section, and no
bonus will become payable hereunder, if Executive intentionally takes action(s) or engages in
conduct in connection with a potential transaction (that would otherwise be a GCG Disposition
Event) which would be reasonably expected either to give any potential acquiror(s) of GCG (whether
or not including Executive or other officers of GCG) any material advantage over the Company in
regard to such negotiations or otherwise to result in substantial harm or injury to the Company in
connection therewith (other than, in any case, with the consent of the Company).

     (e) Additional Allocation of Aggregate Payment Amount. The Chief Executive Officer of the
Company shall allocate the “Remaining Aggregate Payment Amount” to such employees and/or
consultants of GCG as he determines in good faith and after consultation with the Chief Executive
Officer of GCG; provided, however, that neither Executive, GCG’s President as of the Effective Date
nor GCG’s Executive Vice President and General Counsel as of the Effective Date shall be allocated
any portion of the Remaining Aggregate Payment Amount. The Company shall cause GCG to pay such
amounts to the applicable Person in cash in a single lump sum payment during the 30 day period
following consummation of the GCG Disposition Event. For purposes of this Agreement, the
“Remaining Aggregate Payment Amount” shall equal ten percent (10%) of the Aggregate Payment Amount,
plus the portion of the Aggregate Payment Amount that is forfeited, if any, by Executive, GCG’s
President as of the Effective Date and GCG’s Executive Vice President and General Counsel as of the
Effective Date, in each case, in order to avoid the application of the excise tax under Code
Section 4999 thereto.

     (f) Survival . The provisions of this Section 9 shall survive the termination of the Term and any
termination or expiration of this Agreement and Executive’s employment.

     10. Excise Tax-Related Provisions.

     Notwithstanding anything to the contrary contained in this Agreement, to the extent that any
of the payments and benefits provided for under this Agreement or any other agreement or

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arrangement between GCG and/or the Company and Executive (collectively, the “Payments”)
(a) constitute a “parachute payment” within the meaning of Section 280G of the Code and (b)
but for this Section 10, would be subject to the excise tax imposed by Section 4999 of the Code,
then the Payments shall be payable only as to such lesser amount which would result in no portion
of such Payments being subject to excise tax under Section 4999 of the Code (i.e., the Payments
shall be reduced by the smallest amount as shall be necessary to avoid the excise tax). Any
reduction in the Payments pursuant to the preceding sentence shall be applied first against the
latest scheduled cash payments; then current cash payments; then any equity or equity derivatives
that are included under Section 280G of the Code at full value rather than accelerated value; then
any equity or equity derivatives included under Section 280G of the Code at an accelerated value
(and not at full value) shall be reduced with the highest value reduced first (as such values are
determined under Treasury Regulation Section 1.280G-1, Q&A 24); finally any other non-cash benefits
will be reduced.

     Unless Executive and the Company otherwise agree in writing, any determination required under
this Section shall be made in writing by the Company’s independent public accountants (the
“Accountants”), whose determination shall be conclusive and binding upon Executive, the Company and
GCG for all purposes. For purposes of making the calculations required by this Section 10, the
Accountants may rely on reasonable, good faith interpretations concerning the application of
Section 280G and 4999 of the Code. GCG, the Company and Executive shall furnish to the Accountants
such information and documents as the Accountants may reasonably request in order to make a
determination under this Section 10.

     If this Section 10 is applied to reduce an amount payable to Executive, and the Internal
Revenue Service successfully asserts that, despite the reduction, Executive has nonetheless
received payments which are in excess of the maximum amount that could have been paid to Executive
without being subjected to any excise tax, then, unless it would be unlawful for GCG to make such a
loan or similar extension of credit to Executive, Executive may repay such excess amount to GCG as
though such amount constitutes a loan to Executive made at the date of payment of such excess
amount, bearing interest at 120% of the applicable federal rate (as determined under Section
1274(d) of the Code in respect of such loan).

     11. Non-Competition and Non-Disclosure; Executive Cooperation; Non-Disparagement; Clawback.

     (a) Non-Competition. During the Term and, if Executive’s employment with GCG is terminated by GCG
for Cause or voluntarily by Executive without Good Reason (whether before or after a Change of
Control), for a period of 12 months after such termination of employment, Executive will not enter
into or engage in Competition (as defined below) with GCG or the Company (unless consented to by
the Company in writing).

“Competition” shall mean:

	 	(i)	 	participating, directly or indirectly, as an individual
proprietor, partner, stockholder, officer, employee, director, joint venturer,
investor, lender, consultant or in any capacity whatsoever (within the United
States) in the class-action settlement or bankruptcy administration business,
the loss adjusting business, or any other business engaged in by GCG or the
Company during the Term or business opportunity being planned or

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	 	 	 	pursued by GCG
or the Company at the time of Executive’s termination of
employment unless Executive was not aware of such planned or pursued
business opportunity (collectively, the “Business”), provided, however, that
such participation shall not include the mere ownership of not more than one
percent of the total outstanding stock of a publicly held company; or
	 
	 	(ii)	 	soliciting, diverting, taking away or attempting to take away,
directly or indirectly, for himself or on behalf of any other individual or
company, any of GCG’s or the Company’s contacts, customers or clients or the
business or patronage of any such contacts, customers or clients or in any way
interfering with, disrupting or attempting to disrupt any then existing
relationships between GCG or the Company and any of their contacts, customers
or clients or other individuals or companies with whom they deal or contacting
or entering into any business transaction with any such contacts, customers or
clients or other individuals or companies for any purpose related to the
Business; or
	 
	 	(iii)	 	recruiting, soliciting or inducing of employees of GCG or the
Company to terminate their employment with, or otherwise cease their
relationship with, GCG or the Company, as the case may be, or hiring or
assisting another person or company to hire any employee of GCG or the Company.
The foregoing notwithstanding, if requested by a company with which Executive
is not affiliated, Executive may serve as a reference for any person who at the
time of the request is not an employee of GCG or the Company.

It is understood that this Section 11(a) will not preclude or prevent Executive from working as a
lawyer or for a law firm if the activities of Executive in no way compete with the businesses
conducted by GCG and the Company. Furthermore, this Section 11(a) does not preclude or prevent
Executive from working for a company engaged in a competitive business provided Executive does not
directly or indirectly provide any services to the competitive business.

     (b) Confidential Information. During and after the Term, Executive shall hold in a fiduciary
capacity for the benefit of GCG and the Company all Confidential Information. Except in the proper
performance of his duties under this Agreement, Executive shall not, without prior written consent
of GCG (which consent shall not unreasonably be withheld), unless compelled pursuant to the order
of a court or other governmental or legal body having jurisdiction over such matter, communicate or
divulge any Confidential Information to anyone other than GCG or the Company and those designated
by GCG or the Company. In the event Executive is compelled by order of a court or other
governmental or legal body to communicate or divulge any such information, knowledge or data to
anyone other than GCG or the Company and those designated by GCG or the Company, to the extent
possible under applicable law Executive shall promptly notify GCG of any such order and shall
cooperate fully with GCG in protecting such information.

     As used herein, “Confidential Information” means information including, but not limited to,
technical or nontechnical data, formulas, patterns, compilations, programs, devices, methods,
techniques, drawings, processes, financial data, financial plans, product plans or lists

-22-

 

of actual
or potential customers or suppliers which: (i) derives economic value, actual or
potential, from not being generally known to, and not being readily ascertainable by proper means
by, other persons who can obtain economic value from its disclosure or use; and (ii) is the subject
of efforts that are reasonable under the circumstances to maintain its secrecy. Confidential
Information also includes data and information relating to the business of GCG or the Company which
is or has been disclosed to Executive which Executive became aware as a consequence of or through
his relationship to GCG or the Company and which has value to GCG or the Company and is not
generally known to third parties. Confidential Information shall not include any data or
information that (i) has been voluntarily or involuntarily disclosed to the public by GCG or the
Company (except where such public disclosure has been made by Executive without authorization);
(ii) has been independently developed and disclosed by others; (iii) that otherwise enters the
public domain through lawful means; (iv) is within Executive’s general business or industry
knowledge, know-how, or expertise (“Know-how”) and such Know-how is of a generic nature and not
specifically pertaining to GCG or the Company, including without limitation know-how obtained or
developed in connection with Executive’s employment by GCG or the Company.

     Upon termination of Executive’s employment with GCG, or at any time as GCG may request,
Executive will promptly deliver to GCG all documents (whether prepared by GCG, Executive or a third
party) relating to GCG or the Company or any of their business or property which he may possess or
have under his direction or control, including all documents and other media containing information
belonging or relating to GCG or the Company or their affiliates and information relating to clients
or customers and prospects of GCG or the Company or their affiliates. Executive will not retain
copies of such documents or information in any form.

     (c) Cooperation With Regard to Litigation. Executive agrees to cooperate with GCG and the Company,
during the Term and thereafter (including following Executive’s termination of employment for any
reason), by making himself reasonably available to testify on behalf of GCG or the Company or any
of their subsidiaries or affiliates, in any action, suit, or proceeding, whether civil, criminal,
administrative, or investigative, and to assist GCG and the Company, or any of their subsidiaries
or affiliates, in any such action, suit, or proceeding, by providing information and meeting and
consulting with the GCG Board or the Company Board or its representatives or counsel, or
representatives or counsel to GCG or the Company, or any of their subsidiaries or affiliates, as
may be reasonably requested and after taking into account Executive’s post-termination personal and
business responsibilities and obligations; provided, however, that nothing in this provision shall
compel Executive to waive his privilege under the Fifth Amendment to the United States
Constitution. GCG and the Company agree to reimburse Executive, on an after-tax basis, for all
expenses actually incurred in connection with his provision of testimony or assistance, including
any lost compensation.

     (d) Non-Disparagement. Executive shall not, at any time during the Term and thereafter, make
statements or representations, or otherwise communicate, directly or indirectly, in writing,
orally, or otherwise, or take any action which may, directly or indirectly, disparage or be
damaging to GCG or the Company, their subsidiaries or affiliates or their respective officers,
directors, employees, advisors, businesses or reputations. Likewise, during the Term and
thereafter, GCG and the Company, and their officers, directors, employees and other persons within
the control of GCG and the Company, including Executive’s successor in office, shall not make any
such statements or representations or take any action which may, directly or indirectly, disparage
or be damaging to Executive. Notwithstanding the foregoing, nothing in

-23-

 

this Agreement shall
preclude the parties hereto or their successors from making truthful
statements in the proper performance of their jobs or that are required by applicable law,
regulation or legal process, and the parties shall not violate this provision in making truthful
statements in response to disparaging statements made by the other party.

     (e) Release of Employment Claims. Executive agrees, as a condition to receipt of any termination
payments and benefits provided for in Sections 6(b) and 7 herein (other than Compensation Accrued
at Termination) (the “Termination Benefits”), that he will execute (and not revoke) a general
release in the standard form employed by the Company, releasing any and all claims against GCG, the
Company, or their officers, directors, employees or agents, arising out of Executive’s employment
(other than enforcement of this Agreement and other than with respect to vested rights or rights
provided for under any benefit plan or arrangement of GCG or the Company including any right to
indemnification by the Company or GCG that Executive may have). Executive’s entitlement to the
Termination Benefits is contingent on execution by Executive, and expiration of any applicable
revocation period without revocation, of such a general release within ninety (90) days after the
date of Executive’s Separation from Service; provided, however, that if such ninety (90) day period
spans two taxable years of Executive, all amounts that would have become payable during such first
taxable year shall be paid in the second taxable year.

     (f) Forfeiture and Clawback of Compensation Upon Violation of Covenants. The provisions of
Sections 6, 7 and 9 notwithstanding, if Executive materially fails to comply with the provisions of
Section 11(a), (b), (c), or (d) during the Term or thereafter (a “Material Failure to Comply”),
Executive shall be subject to the forfeiture and clawback of compensation specified in this Section
11(f); provided, however, the remedies specified in this Section 11(f) shall not be triggered
unless the Company has given written notice to Executive within three months after the Company
became aware of the event or circumstances asserted to constitute a Material Failure to Comply
specifying the event or circumstances that constitute grounds for the forfeiture and/or clawback
and, if such Material Failure to Comply is capable of being cured, providing a period of 30
calendar days for Executive to cure such Material Failure to Comply. Upon the triggering of the
remedies under this Section 11(f), Executive shall forfeit all rights to future payment of
compensation under Sections 6, 7 and 9, and all outstanding stock options and other equity awards
under Company plans. In addition, compensation realized by Executive shall be subject to clawback
as follows:

	 	(i)	 	Compensation Realized After Material Failure to Comply.
All after-tax compensation earned and paid under Sections 4, 5(a), 6, 7 or 9
since the earliest applicable Material Failure to Comply and all after-tax
compensation realized upon an exercise, vesting of stock options or other
equity awards (together with any dividends or dividend equivalents paid or
credited) since the earliest applicable Material Failure to Comply must be
repaid in full to the Company. In the case of options, Executive shall be
required to pay to the Company an amount equal to the after-tax difference
between the aggregate fair market value of the shares acquired upon exercise at
the date of exercise and the exercise price paid by Executive. In the case of
other equity awards, Executive shall be required to pay to the Company an
amount equal to the aggregate after-tax fair market value of the shares
deliverable at the settlement date awards, less the amount paid by Executive,
if any (together with any

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	 	 	 	dividends or dividend equivalents paid or credited to Executive since the
earliest applicable Material Failure to Comply).

	 	(ii)	 	Compensation Realized Before the Material Failure to
Comply. Executive shall be required to repay 50% of the after-tax amount
of cash compensation earned and paid to him under Sections 4(b) and 4(c) in the
12-month period before the earliest applicable Material Failure to Comply and
50% of the after-tax value realized upon exercise, vesting of stock options or
other equity awards (together with any dividends or dividend equivalents paid
or credited) in the 12-month period before the earliest applicable Material
Failure to Comply. The value realized in connection with equity awards shall
be determined in the same manner as under Section 11(f)(i). The after-tax
amounts or value shall be calculated based on Executive’s top marginal tax
rates applicable to such income but taking into account the tax benefit to
Executive, if any, that would result from the clawback.

     (g) Survival. The provisions of this Section 11 shall survive the termination of the Term and any
termination or expiration of this Agreement.

     (h) Relief. Executive acknowledges that as a result of his employment by GCG, Executive will
obtain secret and confidential information as to GCG or the Company, that GCG or the Company will
suffer substantial damage which would be difficult to ascertain if Executive were to enter into
Competition with GCG and that because of the nature of the information that will be known to
Executive is necessary for GCG and the Company to be protected by the prohibition against
Competition set forth in this Section 11, as well as the restrictions on confidentiality set forth
herein. Executive acknowledges that the provisions of this Agreement are reasonable and necessary
for the protection of the business of GCG and the Company and that part of the compensation paid
under this Agreement (including the agreement to pay severance under Section 7 in certain
instances) is in consideration for the agreements in this Section 11. In the event of a breach or
potential breach of Section 11(a) or 11(b), Executive acknowledges that GCG and/or the Company will
be caused irreparable injury and that money damages may not be an adequate remedy and agrees that
GCG and/or the Company shall be entitled to injunctive relief (in addition to any other remedies at
law) to have the provisions of Section 11(a) and 11(b) enforced.

     12. Governing Law; Disputes; Arbitration.

     (a) Governing Law. This Agreement is governed by and is to be construed, administered, and
enforced in accordance with the laws of the State of New York, without regard to conflicts of law
principles. If under the governing law, any portion of this Agreement is at any time deemed to be
in conflict with any applicable statute, rule, regulation, ordinance, or other principle of law,
such portion shall be deemed to be modified or altered to the extent necessary to conform thereto
or, if that is not possible, to be omitted from this Agreement. The invalidity of any such portion
shall not affect the force, effect, and validity of the remaining portion hereof. If any court
determines that any provision of Section 11 is unenforceable because of the duration or geographic
scope of such provision or because it extends over too great a range of activities, it is the
parties’ intent that such court shall modify and limit the duration, geographic scope, and/or range
of activities specified in the provision, as the case

-25-

 

may be, to the extent necessary to render the provision enforceable and, in its modified and
limited form, such provision shall be enforced.

     (b) Arbitration. In the event of any dispute or claim relating to or arising out of this
Agreement, such dispute shall be fully, finally and exclusively resolved by a panel of three
neutral arbitrators to be mutually agreed upon by the parties. Such arbitration will be decided
under the employment dispute resolution rules of the American Arbitration Association and will be
held in New York, New York. If the parties cannot agree upon such arbitrators within 20 days after
submission of a party’s request for arbitration in writing, the arbitrators will be selected in
accordance with the procedures of the American Arbitration Association. The parties agree that the
existence, content and result of any arbitration proceeding shall be confidential, except to the
extent that GCG or the Company or Executive determines it is required to disclose such matters in
accordance with applicable laws. Each party shall be responsible for payment of its own attorneys’
fees and expense in any such arbitration regardless of the outcome of the arbitration.

     13. Miscellaneous.

     (a) Integration. This Agreement cancels and supersedes any and all prior agreements and
understandings between the parties hereto with respect to the employment of Executive by GCG, any
parent or predecessor company, and subsidiaries of GCG or the Company during the Term, except for
contracts relating to compensation under executive compensation and employee benefit plans
(including equity or equity-based awards) of the Company and its subsidiaries and rights and
benefits referred to in the last sentence of Section 1. This Agreement constitutes the entire
agreement among the parties with respect to the matters herein provided (except for Executive’s
rights under other agreements as referenced in the preceding sentence and any separate rights to
indemnification Executive may have), and no modification or waiver of any provision hereof shall be
effective unless in writing and signed by the parties hereto. Executive shall not be entitled to
any payment or benefit under this Agreement which duplicates a payment or benefit received or
receivable by Executive under such prior agreements and understandings or under any benefit or
compensation plan of GCG or the Company.

     (b) Successors; Transferability. GCG and the Company shall require any successor (whether direct
or indirect, by purchase, merger, consolidation or otherwise, and whether or not the corporate
existence of GCG continues) to all or substantially all of the business and/or assets of GCG to
expressly assume and agree to perform this Agreement in the same manner and to the same extent that
GCG and the Company would be required to perform it if no such succession had taken place. As used
in this Agreement, “GCG” and “Company” shall mean each of those entities as hereinbefore defined
and any successor to the business and/or assets of such entity which assumes and agrees to perform
this Agreement by operation of law or otherwise and, in the case of an acquisition of GCG or the
Company in which the corporate existence of GCG or the Company continues, the ultimate parent
company following such acquisition. Subject to the foregoing, GCG or the Company may transfer and
assign this Agreement and its rights and obligations hereunder to any successor to all or
substantially all of the business and/or assets of GCG. Neither this Agreement nor the rights or
obligations hereunder of the parties hereto shall be transferable or assignable by Executive,
except in accordance with the laws of descent and distribution or as specified in Section 13(m).

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     (c) Notices. Whenever under this Agreement it becomes necessary to give notice, such notice shall
be in writing, signed by the party or parties giving or making the same, and shall be served on the
person or persons for whom it is intended or who should be advised or notified, by Federal Express
or other similar overnight service or by certified or registered mail, return receipt requested,
postage prepaid and addressed to such party at the address set forth below or at such other address
as may be designated by such party by like notice:

     If to the Company and GCG:

CRAWFORD & COMPANY

1001 Summit Boulevard

10th Floor

Atlanta, GA 30319

Attention: General Counsel

     and

THE GARDEN CITY GROUP, INC.

1985 Marcus Avenue

Lake Success, NY 11042

Attention: General Counsel

     If to Executive:

David A. Isaac

213 Overlook Road

New Rochelle, NY 10804

     with copy to:

Stephen W. Skonieczny, Esq.

Dechert LLP

1095 Avenue of the Americas

New York, NY 10036

If the parties by mutual agreement supply each other with fax numbers for the purposes of
providing notice by facsimile, such notice shall also be proper notice under this Agreement. In
the case of Federal Express or other similar overnight service, such notice or advice shall be
effective when sent, and, in the cases of certified or registered mail, shall be effective two days
after deposit into the mails by delivery to the U.S. Post Office.

     (d) Reformation. The invalidity of any portion of this Agreement shall not be deemed to render the
remainder of this Agreement invalid.

     (e) Headings. The headings of this Agreement are for convenience of reference only and do not
constitute a part hereof.

     (f) No General Waivers. The failure of any party at any time to require performance by any other
party of any provision hereof or to resort to any remedy provided herein or at law or

-27-

 

in equity shall in no way affect the right of such party to require such performance or to resort to such
remedy at any time thereafter, nor shall the waiver by any party of a breach of any of the
provisions hereof be deemed to be a waiver of any subsequent breach of such provisions. No such
waiver shall be effective unless in writing and signed by the party against whom such waiver is
sought to be enforced.

     (g) No Obligation To Mitigate. Executive shall not be required to seek other employment or
otherwise to mitigate Executive’s damages upon any termination of employment, and amounts of
compensation and benefits received by Executive from any other employer shall not reduce the
obligations of the Company or GCG hereunder; provided, however, that, to the extent Executive
receives from a subsequent employer health or other insurance benefits that are substantially
similar to the benefits referred to in Section 5(b) hereof, any such benefits to be provided by GCG
or the Company to Executive following the Term shall be correspondingly reduced only as provided in
Section 7.

     (h) Offsets; Withholding. The amounts required to be paid by GCG or the Company to Executive
pursuant to this Agreement shall not be subject to offset for any amounts that are owed to GCG or
the Company by Executive other than such amounts owed due to his receipt of funds as a result of
his fraudulent activity. The foregoing and other provisions of this Agreement notwithstanding, all
payments to be made to Executive under this Agreement, including under Sections 6 and 7, or
otherwise by the Company, will be subject to withholding to satisfy required withholding taxes and
other required deductions. In this regard, Executive shall be entitled to elect to have the
Company withhold shares of common stock deliverable upon exercise of stock options or in settlement
of other equity awards to satisfy mandatory tax withholding obligations, subject to the approval of
the Company which shall not be unreasonably withheld.

     (i) Successors and Assigns. This Agreement shall be binding upon and shall inure to the benefit of
Executive, his heirs, executors, administrators and beneficiaries, and shall be binding upon and
inure to the benefit of GCG, the Company and their successors and assigns.

     (j) Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed to
be an original but all of which together will constitute one and the same instrument.

     (k) Due Authority and Execution. The execution, delivery and performance of this Agreement have
been duly authorized by GCG and the Company, and this Agreement represents the valid, legal and
binding obligation of the Company, enforceable against the Company according to its terms.

     (l) Representations of Executive. Executive represents and warrants to the Company that he has the
legal right to enter into this Agreement and to perform all of the obligations on his part to be
performed hereunder in accordance with its terms and that he is not a party to any agreement or
understanding, written or oral, which prevents him from entering into this Agreement or performing
all of his obligations hereunder. In the event of a breach of such representation or warranty on
Executive’s part or if there is any other legal impediment which prevents him from entering into
this Agreement or performing all of his material obligations hereunder, the Company shall have the
right to terminate this Agreement forthwith in accordance with the same notice and hearing
procedures specified above in respect of a termination by the Company for Cause pursuant to Section
7(a) and shall have no further

-28-

 

obligations to Executive hereunder. Notwithstanding a termination
by the Company under this Section 13(l), Executive’s obligations under Section 11 of this Agreement
shall survive such termination.

     (m) Beneficiaries. Executive shall be entitled to designate (and change, to the extent permitted
under applicable law) a beneficiary or beneficiaries to receive any compensation or benefits
provided hereunder following Executive’s death.

     (n) Company Guaranty. GCG, as Executive’s employer, is primarily liable for all amounts owed to
Executive under this Agreement. The Company, however, unconditionally guarantees payment of all
such obligations, and this guaranty is intended to be a continuing guaranty and shall continue in
force until all such obligations under this Agreement have been satisfied.

     14. Indemnification.

     (a) Indemnification. GCG, to the fullest extent permitted or authorized by the laws of the State
of Delaware that govern indemnification of officers and directors of corporations, shall indemnify
Executive if he is or was involved in any manner (including, without limitation as a party or
witness) or is threatened to be made so involved in any threatened, pending or completed
investigation, claim, action, suit or proceeding, whether civil, criminal, administrative or
investigative (including, without limitation, any action, suit or proceeding by or in the right of
GCG to procure a judgment in its favor) (a “Proceeding”) by reason of the fact that Executive is or
was a director, officer, employee or agent of (a) GCG, (b) a corporation in which GCG had at the
time of such service, directly or indirectly, a 50% or greater equity interest; (c) a
not-for-profit corporation if such service is at the request of GCG; or (d) any other corporation,
partnership, joint venture, trust or other enterprise (including, without limitation, any employee
benefit plan) if such service is at the request of GCG or the Company, against expenses (including
attorneys’ fees), judgments, fines and amounts paid in settlement actually and reasonably incurred
by Executive in connection with such Proceeding.

     (b) Advances. GCG shall advance to the Executive, to the extent permitted by Delaware law that
governs indemnification of officers and directors of corporations and other applicable law, all
reasonable costs and expenses incurred by him in connection with a Proceeding within 20 days after
receipt by GCG of a written request, with appropriate documentation, for such advance. Executive
hereby agrees to repay the amount of any advance, only if it shall ultimately be determined that he
is not entitled to be indemnified against such costs and expenses. All payments made to or on
behalf of Executive pursuant to this Section 14 will be deemed advances for purposes of this
Section 14.

     (c) Company Indemnification. The Company, to the fullest extent permitted or authorized by the
laws of the State of Georgia that govern indemnification of officers, directors and employees of
corporations, shall indemnify Executive as if he were an officer of the Company.

     (d) Scope of Indemnification. The provisions of this Section 14 shall cover Proceedings whether
now pending or hereafter commenced and shall be retroactive to cover acts or omissions or alleged
acts or omissions relating to GCG or any of its affiliates that heretofore have taken place during
Executive’s tenure with GCG. Any provision contained

-29-

 

herein notwithstanding, this Agreement shall
not limit or reduce any rights of Executive to indemnification pursuant to applicable law or any
other indemnification agreement, arrangement, policy or other commitment of the Company or GCG as
may be from time to time in effect.

     IN WITNESS WHEREOF, Executive has hereunto set his hand and the Company and GCG have caused
this instrument to be duly executed effective as of the date first above written.

	 	 	 	 	 
	 	CRAWFORD & COMPANY

 	 
	 	By:  	/s/ J. T. Bowman     7/1/11
 	 
	 	 	Name:  	Jeffrey T. Bowman 	 
	 	 	Title:  	President & CEO 	 
	 
	 	THE GARDEN CITY GROUP, INC.

 	 
	 	By:  	/s/  Neil Zola
 	 
	 	 	Name:  	Neil Zola 	 
	 	 	Title:  	President 	 
	 
	 	EXECUTIVE

 	 
	 	  	/s/  David A. Isaac
 	 
	 	 	David A. Isaac 	 
	 	 	 	 
	 

-30-

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