Document:

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                                                                   EXHIBIT 10.74

                  INSURANCE ADMINISTRATION SERVICES AGREEMENT

     THIS ADMINISTRATION SERVICES AGREEMENT ("Agreement") is effective as of the
1st day of September, 2001 ("Effective Date"), by and between INSURANCE
MANAGEMENT SOLUTIONS, INC. ("IMS"), a corporation organized and existing under
the laws of the State of Florida with its principal place of business located at
360 Central Avenue, St. Petersburg, Florida 33701, and COOPERATIVA DE SEGUROS
MULTIPLES DE PUERTO RICO (herein referred to as "Customer") having their
principal place of business at 38 Nevarez Street, Corner of Americo Miranda, Rio
Piedras, Puerto Rico 00927-4608.

     WHEREAS, Customer wishes to engage the services of IMS to administer
certain of the Customer's obligations for the lines of business ("Authorized
Lines of Business") in the state(s) ("Authorized States") set forth in SCHEDULE
A;

     WHEREAS, IMS wishes to provide such insurance administration services as
set forth herein.

     NOW THEREFORE, IN CONSIDERATION OF the mutual covenants and agreements
hereinafter set forth, the parties hereto do covenant and agree as follows:

ARTICLE I. DEFINITIONS

Unless the context clearly requires otherwise, the following terms when used in
this Agreement shall have the meanings set forth below:

A.   "Affiliate" is any company which controls, is controlled by, or under
     common control with, a party, and "control" is defined as owning 50% or
     more of such entity.

B.   "Authorized Lines of Business" means the lines of business expressly set
     forth in SCHEDULE A of this Agreement.

C.   "Authorized States" means the states expressly set forth in SCHEDULE A of
     this Agreement.

D.   "Business Day" means any day other than a Saturday, Sunday or other day
     which is a bank holiday for Florida State banks or an IMS paid holiday (New
     Year's Day, Memorial Day, Independence Day, Thanksgiving Day, day after
     Thanksgiving, Christmas Eve (after 12 P.M. Eastern Standard Time) and
     Christmas Day).

E.   "Change of Control" means (a) a sale, transfer or pledge, or the issuance
     to a new shareholder, of fifty (50%) percent or more of the voting stock of
     a party hereto to any third party that is not an Affiliate of such party;
     or (b) a sale, transfer or pledge of a substantial portion of the material
     assets of a party, or any merger or consolidation of a party with another
     entity or entities.

F.   "Insurance Administration Services" means the services set forth in this
     Agreement and EXHIBIT I hereto in the Authorized States in accordance with
     the terms of the Agreement, and all applicable laws and regulations.

G.   "Insurance Program" means the Customer's insurance products within the
     Authorized Line(s) of Business to be offered within the Authorized States.

H.   "Technical Information" means and shall include (without limitation)
     computer programs, databases, designs, algorithms, processes, structures,
     data formats, business methods, know how, and research and development
     information.

ARTICLE II. TERM

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The term of the Agreement shall commence on the Effective Date and shall have a
minimum operating term ("Minimum Operating Term") of Twenty-Four (24) full
calendar months following the Effective Date. However, the term of this
Agreement shall automatically extend for an additional operating term
("Extended Operating Term") of twelve (12) calendar months at the end of the
Minimum Operating Term, or at the end of any Extended Operating Term, unless
terminated earlier pursuant to the termination provisions within Article VIII.

ARTICLE III. RESPONSIBILITIES OF IMS

A.   IMS shall dedicate the human, equipment and computer resources commercially
     reasonably required to provide Customer with the Insurance Administration
     Services, during the term of this Agreement, for the Insurance Program
     within Authorized States specified in SCHEDULE A.

B.   IMS shall designate an employee ("Account Manager") of sufficient status
     and authority to act as liaison with Customer to facilitate IMS'
     performance of the Insurance Administration Services under this Agreement.
     The Account Manager shall provide written and/or oral communication of the
     status of administration of the Insurance Administration Services as agreed
     to by and between Account Manager and Customer.

C.   IMS shall, based on accepted industry standards and in accordance with
     generally accepted insurance and accounting practices, as designated by the
     applicable regulatory bodies, maintain complete and orderly records and
     policy and/or claims files as may be required as a result of IMS performing
     the Insurance Administration Services on behalf of Customer. These files
     shall be retained by IMS, in a format or media defined by IMS which shall
     be in compliance with applicable laws and regulations, for a minimum of
     four (4) years or the period specified by the applicable statutes
     regulating the preservation of records, unless the Customer requests that
     its records be returned to it at its expense at the expiration of the
     minimum four (4) year period; however, that IMS shall be entitled to retain
     copies thereof.

ARTICLE IV. RESPONSIBILITIES OF CUSTOMER

A.   During the term of this Agreement, Customer shall provide to IMS, in a
     timely manner, any and all data, information and other items reasonably
     required to enable IMS to perform the Insurance Administration Services
     specified in EXHIBIT I of this Agreement. Customer represents and warrants
     to IMS that it owns and possesses all property rights to its corporate and
     subsidiary logos and hereby grants and warrants to IMS a limited,
     non-transferable, non-assignable, license to use Customer's corporate and
     subsidiary logos (and any other copyrighted or trademarked property of
     Customer that may be provided to IMS under this Agreement) while performing
     the Insurance Administration Services. Customer acknowledges and agrees
     that delays in delivery of required documentation, data and/or information
     by Customer will result in a similar delay in fulfilling Insurance
     Administration Services, and that such a delay in performing the Insurance
     Administration Services shall not be deemed a breach of the Agreement.

B.   CUSTOMER ACKNOWLEDGES AND AGREES THAT IMS ASSUMES NO INSURANCE RISK FOR THE
     BUSINESS PROCESSED UNDER THIS AGREEMENT.

C.   Customer shall designate manager level employee(s) of sufficient status and
     binding decision making authority to act as liaisons with IMS and to
     facilitate Customer's role as IMS performs the Insurance Administration
     Services specified in EXHIBIT I of this Agreement.

ARTICLE V. CUSTOMER ACCESS TO RECORDS/CONFIDENTIAL INFORMATION

A.   At Customer's expense, Customer will be permitted reasonable access
     (subject to the limitations

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     set forth in Exhibit I) to all records and information maintained by IMS on
     behalf of Customer (excluding, specifically, proprietary Technical
     Information) reasonably necessary to: (i) audit the completeness and
     accuracy of the Insurance Administration Services provided under this
     Agreement and reports produced for Customer pursuant to this Agreement;
     (ii) verify the accuracy and validity of all billings and charges to
     Customer under this Agreement; and (iii) verify IMS' overall compliance
     with the material terms of this Agreement and applicable laws and
     regulations.

     Access to IMS' records, for the foregoing purposes, will be provided during
     normal business hours upon ten (10) Business Days prior written notice to
     IMS by Customer for so long as IMS is required to maintain such records
     under this Agreement; except in the case of regulatory inquiry, in which
     case access will be granted on any Business Day with twenty four (24) hours
     of prior written notice to IMS.

     At Customer's expense, Customer will be permitted to copy those IMS records
     subject to audit in accordance with this Article. Upon reasonable written
     request by Customer, and at Customer's expense, IMS will promptly mail or
     fax to Customer supporting documentation concerning any specific
     transaction processed by IMS under the terms of this Agreement.

     IMS will provide reasonably adequate workspace for Customer to conduct
     audits in accordance with this Article. Further, Customer or its
     representatives shall take precautions, when conducting audits under this
     Article, not to disrupt IMS' ongoing business activities.

B.   The recipient ("Recipient") of confidential data and/or information
     pursuant to this Agreement shall maintain the confidentiality of all data
     and/or information which is the property of the other party ("Disclosing
     Party"), whether originally supplied by the Disclosing Party, or whether
     generated by the Disclosing Party in the course of performing or
     facilitating the Insurance Administration Services under this Agreement and
     which is directly accessible to the Recipient or is in the possession of
     Recipient in the implementation, facilitation and/or performance of the
     Insurance Administration Services. During any term of this Agreement,
     Recipient may acquire, know, or have within its possession, information
     (including, but not limited to, Technical Information) and/or data of the
     Disclosing Party concerning commercial and trade affairs, rating and
     underwriting rules and guidelines, the identity of clients, the identity of
     insureds and beneficiaries, claims, benefits, rates and Agents, financial
     information, the Proprietary System (as defined at Article VII (A) herein),
     the Third Party Proprietary System (as defined in Article VII (B) herein)
     and business practices of the Disclosing Party ("Confidential
     Information"). Confidential Information which is provided in tangible form
     must be clearly marked "Confidential", "Proprietary" or the substantial
     equivalent thereof, or if orally disclosed must be clearly identified as
     "Confidential" or "Proprietary" at the time of the disclosure (except for
     IMS' Technical Information, the identity of Customer's clients, the
     identity of Customer's insureds and beneficiaries, claims, benefits, and
     Agents, which will be deemed "Confidential Information" under this
     Agreement, regardless of whether marked as such). Except as required by
     law, Recipient shall keep Disclosing Party's Confidential Information
     confidential and shall only use the Confidential Information in performing
     or facilitating the Insurance Administration Services under this Agreement.
     Recipient shall not disclose the Confidential Information without
     Disclosing Party's prior written permission except to Recipient's employees
     who require the information to perform or facilitate the Insurance
     Administration Services under this Agreement. Each party hereto, as a
     Recipient, warrants to the other that appropriate measures shall be taken
     by Recipient to safeguard the confidentiality of the Confidential
     Information, with a level of care at least equal to the level of care with
     which Recipient safeguards its own confidential or proprietary information.
     All employees, agents or representatives of Recipient and any third parties
     who are given access to the Confidential Information shall be under written
     obligation to Recipient to maintain such information in confidence.

     IMS and Customer agree that any Recipient shall have no obligation with
     respect to any information or data which:

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          a)        is already rightfully known to Recipient through means
               other than Disclosing Party; or
          b)        is or becomes publicly known through no wrongful act of
               Recipient; or
          c)        is rightfully obtained by Recipient from a
               third-party without similar restriction and without breach of
               this Agreement; or
          d)        is independently developed by Recipient without breach of
               this Agreement.

          Disclosing Party shall retain title to all Confidential Information
          (whether tangible or intangible) delivered thereby pursuant to this
          Agreement. Recipient shall not copy, reproduce or use any
          Confidential Information without written authorization of Disclosing
          Party, except as may be reasonably required to accomplish the
          Insurance Administration Services under this Agreement. Upon written
          request of Disclosing Party Recipient shall promptly return, or
          destroy with specific written permission of the Disclosing Party, all
          tangible copies containing Confidential Information, except those
          copies kept in the regular course of business, or that are required
          to be kept pursuant to any state or federal administrative,
          regulatory or statutory mandates. The obligations under this
          Paragraph (B) shall survive the termination of this Agreement.
          Notwithstanding the foregoing, this Article shall not prevent the
          disclosure of Confidential Information to the extent legally required
          by any court or regulatory entity having jurisdiction over the
          parties.

          For purposes of Article V (B), Recipient and Disclosing Party shall
          include within their meaning all respective subsidiaries, agents, or
          Affiliates of the Recipient and Disclosing Party.

ARTICLE VI.  EXPENSES AND FEES

A.        In consideration of IMS providing Insurance Administration Services
          described herein, Customer shall pay IMS, as applicable, the
          servicing fee ("Service Fee"), miscellaneous fee ("Miscellaneous
          Fee") and claim administration fee ("Claim Administration Fee") for
          each Authorized Line of Business, as specified in SCHEDULE B. The
          performance by IMS of any service or function that is outside of the
          scope of the Insurance Administration Services shall require the
          payment by Customer of additional consideration (in addition to the
          Service Fee) as mutually agreed between IMS and Customer.

B.        Except for the Service Fee and the Claim Administration Fee, the
          Miscellaneous Fees specified in SCHEDULE B hereto (if any) may be
          increased (up to a maximum of five percent (5%) per year from the
          prior year) effective as of each anniversary of the Effective Date by
          the percentage increase in the United States Consumer Price Index for
          all Urban Users (CPI-U) as reported by the United States Bureau of
          Labor Statistics for the most recently completed calendar year that
          IMS is performing services on behalf of the Customer.

C.        Customer shall reimburse IMS for travel, living and out-of-pocket
          expenses incurred by IMS personnel in the performance of training
          relative to the Insurance Administration Services to be performed
          under this Agreement.

D.        Customer agrees to pay any and all tariffs and taxes that are now or
          may become applicable to the Insurance Administration Services
          rendered hereunder, including, but not limited to, sales, use, and
          personal property taxes, or any other form of tax based on Insurance
          Administration Services performed, equipment used by IMS solely for
          Customer, and the communicating or storage of data used by IMS solely
          for Customer, but excluding taxes on the net income of IMS.

E.        Subject to the terms of this Agreement, all fees and expenses to be
          payable by Customer to IMS or any third party under this Agreement
          shall be paid within thirty (30) calendar days after Customer's
          receipt of IMS' monthly statement for all services provided to
          Customer under this Agreement. IMS will calculate the fees owed to IMS
          by Customer and will send a statement to

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          Customer within two (2) weeks of the last day of the month for which
          fees are owed. Customer's failure to pay all fees and expenses when
          due shall be considered a material breach of this Agreement. Further,
          if Customer fails to pay any fees and expenses due IMS as herein
          provided, Customer shall pay to IMS in addition to all sums otherwise
          due, interest which shall accrue at 1.5% per month on such
          delinquency from the date the fees or expenses became past due.
          Failure or forbearance to exercise any of its rights and privileges
          hereunder shall not constitute the forfeiture or waiver of such
          rights and privileges on the part of IMS.

F.        Prior to renewal of this Agreement for any Extended Operating Term,
          IMS may modify SCHEDULE B in its discretion to reflect any increase in
          the cost of providing the Insurance Administration Services
          (including, but not limited to statutory, regulatory, or judicial
          changes that require IMS to incur additional cost or expenses in
          performing the Insurance Administration Services) or to remain
          competitive with the rates currently being charged within the industry
          for like services. Any modification of SCHEDULE B shall be proposed to
          Customer at least six (6) months prior to the expiration of any term
          of this Agreement.

ARTICLE VII.  LICENSE, TRADE SECRET AND PROPRIETARY RIGHTS

A.        IMS from time to time may use its own proprietary computer software
          products and account servicing methods and procedures ("Proprietary
          System"), which are identified, described or referenced in EXHIBIT I
          hereto, in the performance of the Insurance Administration Services.
          During any term of this Agreement, IMS grants a personal,
          non-transferable, non-assignable, non-exclusive license to Customer to
          use portions of the Proprietary System as necessary for IMS to perform
          the Insurance Administration Services under this Agreement. Further,
          no provision within this Agreement shall be interpreted as prohibiting
          IMS from selling or licensing its Proprietary System to any other
          customer or prospective customer of IMS.

B.        IMS, from time to time, may also use proprietary third party computer
          software products and third party account servicing methods and
          procedures ("Third Party Proprietary System"), which are identified,
          described or referenced in EXHIBIT I hereto in the performance of the
          Insurance Administration Services. No provision within this Agreement
          shall be interpreted as prohibiting IMS or the Third Party Proprietary
          System vendor from selling or licensing the Third Party Proprietary
          System, or modifications and enhancements to the Third Party
          Proprietary System, to any other customer or prospective customer of
          IMS, so long as Customer's Confidential Information is not disclosed.

C.        Other than the limited rights to use the Proprietary System and the
          Third Party Proprietary System, as provided in Article VII (A) and
          (B) above, this Agreement grants to Customer no right to possess or
          reproduce, download, reverse engineer, or obtain any other interest
          in, the Proprietary System or the Third Party Proprietary System, or
          their specifications in any tangible or intangible medium. Customer
          may not mortgage, hypothecate, sell, assign, pledge, lease, transfer,
          license, or sublicense the Proprietary System or the Third Party
          Proprietary System, nor allow any person, firm, entity or corporation
          to transmit, copy, reproduce, download, reverse engineer, or obtain
          any other interest in the Proprietary System or the Third Party
          Proprietary System, or their specifications in whole or in part. In
          the event Customer shall come into possession of any source or object
          code associated with the Proprietary System or the Third Party
          Proprietary System, Customer shall immediately notify IMS and return
          the source or object code associated with Proprietary System or the
          Third Party Proprietary System in its possession and all copies of any
          kind thereof to IMS.

D.        Customer covenants and agrees not to disclose or otherwise make the
          Proprietary System or the Third Party Proprietary System available to
          any person other than employees, insurance sales agents ("Agents") or
          representatives of the Customer required to have access or use of the
          Proprietary System or the Third Party Proprietary System to
          facilitate IMS' or Customer's performance under this Agreement.
          Customer agrees to obligate each such employee, Agents, or

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     representative to a level of care sufficient to protect the Proprietary
     System and the Third Party Proprietary System from unauthorized
     disclosure.

E.   The obligations of Customer under this Article shall survive termination
     of this Agreement, regardless of the reason for termination.

ARTICLE VIII. TERMINATION

A.   Either party may terminate this Agreement at the end of the Minimum
     Operating Term or at the end of any Extended Operating Term, provided the
     terminating party gives the other party at least three (3) months prior
     written notice of such termination.

B.   This Agreement shall also terminate:

     a)        at the election of the Customer, upon written notice to IMS, if
     IMS becomes insolvent, if it makes an assignment for the benefit of its
     creditors, if a petition for relief under the United States Bankruptcy Code
     is filed by or against it and it is not dismissed within thirty (30) days
     of being filed, or if a trustee, receiver or other custodian of its assets
     is appointed;

     b)        at the election of IMS, upon written notice to Customer, if
     Customer becomes insolvent, if it makes an assignment for the benefit of
     its creditors, if a petition for relief under the United States Bankruptcy
     Code is filed by or against it and it is not dismissed within thirty (30)
     days of being filed, or if a trustee, receiver or other custodian of its
     assets is appointed (including, but not limited to, any proceeding pursuant
     to any state or federal action governing insurer insolvency);

     c)        at the election of the Customer, if IMS materially breaches any
     provision of this Agreement and fails to cure such breach within sixty (60)
     days after written notice thereof is given to IMS by the Customer;

     d)        at the election of IMS, if Customer materially breaches any
     provision of this Agreement and fails to cure such breach within sixty
     (60)) days after written notice thereof is given to Customer by IMS (except
     for Customer's failure to pay any and all fees and expenses due under
     Article VI of this Agreement, in which case Customer must cure such breach
     within thirty (30) days after written notice thereof is given to Customer
     by IMS);

     e)        at the election of IMS, upon written notice to Customer, in the
     event of a Change of Control of Customer unless (i) Customer has provided
     IMS not less than sixty (60) days advance written notice of the proposed
     Change of Control and (ii) IMS has agreed in writing to such Change of
     Control.

The initiation under this Agreement of any dispute resolution procedure shall
not prevent a party from terminating this Agreement in accordance with this
Article VIII.

C.   On expiration or termination of this Agreement, IMS shall return to
     Customer all of Customer's Confidential Information, either in electronic
     or hard copy form, in IMS' possession and delete any electronic copies
     thereof related to the Insurance Administration Services provided by IMS
     during the term of this Agreement; Customer shall do the same and cause
     Customer's agents and representatives (including, but not limited to, any
     third party given access to the Confidential Information) to do the same
     relative to IMS' Confidential Information. Customer shall pay IMS (in
     accordance with SCHEDULE B then in effect) any and all Service Fees, Claim
     Administration Fees, Miscellaneous Fees and third party fees due IMS for
     Insurance Administration Services performed pursuant to this Agreement. IMS
     and Customer shall cooperate in any transition period during the wind-up of
     Insurance Administration Services provided Customer under this Agreement.
     If Customer requires assistance in converting Customer's data to a new
     format, or

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     requires assistance from IMS relative to Customer's transition to an
     alternative claim administration agreement, then IMS shall provide such
     services at the then current rates charged by IMS for the services
     specified in Section IV of SCHEDULE B. This obligations under this
     Paragraph (C) shall survive any termination of this Agreement.

ARTICLE IX.  WARRANTIES AND COVENANTS

IMS covenants that IMS will comply in all material respects with the law of the
state or states covered by this Agreement and with the rules and regulations of
all regulatory authorities having jurisdiction over IMS' activities, and shall,
whenever necessary, maintain at its own expense all required licenses to
transact business in such states. IMS warrants to Customer that (a) IMS owns or
otherwise has the right to use the Proprietary System used to perform the
Insurance Administration Services, and the rights to such Proprietary System
granted hereunder will not knowingly infringe upon a third party's copyright or
patent rights; (b) IMS is duly authorized to transact the business of servicing
insurance companies; and (c) the express warranties provided here and elsewhere
in this Agreement are IMS' only warranties and no other warranty, express or
implied, including any warranty of merchantability, fitness or fitness for a
particular purpose, will apply to the provision of Insurance Administration
Services under this Agreement.

ARTICLE X.    LIABILITY, LIMIT OF LIABILITY, INDEMNITIES AND REMEDIES

A.   The parties shall assume the following obligations and liabilities as
     specified below and subject to the limitations on liability set forth in
     Article X, (B) below:

     a)        IMS shall indemnify, defend and hold harmless Customer, its
     officers, directors, employees and controlling persons from any liability,
     cost, loss, fine, penalty, claim, demand, damage or expense, including
     reasonable attorneys' fees, incurred solely and directly as a result of any
     material breach of IMS' obligations under this Agreement or the material
     breach of any representation or warranty made by IMS to Customer pursuant
     hereto;

     b)        Customer shall indemnify, defend and hold harmless IMS, its
     officers, directors, employees and controlling persons for any liability,
     cost, loss, fine, penalty, claim, demand, damage or expense, including
     reasonable attorney's fees, incurred solely and directly as a result of (i)
     any material breach of Customer's obligations under this Agreement, or (ii)
     the material breach of any representation or warranty made by Customer to
     IMS pursuant hereto;

     c)        Customer agrees that in the event IMS is in violation of any
     code, statute or law(s) due to the acts or omissions of Customer, or the
     servants, employees, representatives, adjusters, or Agents of Customer,
     then Customer shall assume the responsibility and liability for such acts
     or omissions and shall indemnify and hold IMS harmless for any such
     liability;

     d)        Customer agrees that in the event IMS is in violation of any
     code, statute or law(s) while acting pursuant to the direction or at the
     request of the Customer, or the servants, employees, representatives,
     adjusters, or Agents of Customer, then Customer shall assume the
     responsibility and liability for such acts or omissions and shall indemnify
     and hold IMS harmless for any such liability;

B.   Except for: (i) fees and expenses payable to IMS under Article VI of this
     Agreement, (ii) acts of fraud, or willful misconduct; and (iii) violations
     of Article VII of this Agreement, each party's maximum liability ("Maximum
     Liability") to the other party for any cause whatsoever, during any one
     calendar year shall be limited to direct damages incurred by that party and
     shall not exceed the amount of compensation paid by the Customer under
     SCHEDULE B of this Agreement for the six (6)

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     months immediately preceding the breach or cause of liability. Further, IMS
     shall not be liable for any lost profits, business goodwill, or other
     consequential, punitive, special or incidental damages incurred by
     Customer.

C.   If data is processed in error due directly to an error of defect in the
     Insurance Administration Services provided by IMS, then upon IMS receiving
     notice of such error or defect, IMS shall reprocess such data without
     charge to Customer.

D.   All parties agree to promptly give the others notice upon being notified or
     becoming aware of any and all allegations or claims, which could give rise
     to a claim under this Article.

ARTICLE XI.  GENERAL AGREEMENTS

A.   This Agreement and all matters arising hereunder shall be governed by and
     determined in accordance with the laws of the State of Florida without
     giving affect to any choice of law provisions.

B.   The parties shall not be liable or deemed to be in default hereunder for
     any delay or failure in performance under this Agreement or interruption of
     the Insurance Administration Services resulting, directly or indirectly,
     from acts of God (including but not limited to weather catastrophes such as
     floods, hurricanes, tornadoes, windstorms, ice storms, blizzards and hail
     storms), civil or military authority, labor disputes, shortages of suitable
     parts, materials, labor or transportation or any similar cause beyond the
     reasonable control of the parties.

C.   Any and all notices, designations, consents, offers, acceptances, or any
     other communication provided for herein shall be given in writing by hand
     delivery, by overnight carrier, by registered or certified mail or by
     facsimile transmission and shall be addressed as follows:

     As to Customer:   Cooperativa de Seguros Multiples de Puerto Rico
                       38 Nevarez Street, Corner of Americo Miranda
                       Rio Piedras, Puerto Rico 00927-4608
                       Fax Number: (787) 759-9961
                       Attention: Jose M. Martinez, Vice President of Operations

     As to IMS:        Insurance Management Solutions, Inc.
                       360 Central Avenue, 16th Floor
                       St. Petersburg, FL 33701
                       Fax Number:       (727) 803-2076
                       Attention:        David Howard, President

     Notices sent by hand delivery shall be deemed effective on the date of
     actual hand delivery. Notices sent by overnight carrier shall be deemed
     effective on the next Business Day after being placed into the hands of the
     overnight carrier. Notices sent by registered or certified mail shall be
     deemed effective on the fifth Business Day after being deposited into the
     post office. Notices sent by facsimile transmission shall be deemed to be
     effective on the day when sent if sent prior to 4:30 p.m. (the time being
     determined by the time zone of the recipient), otherwise they shall be
     deemed effective on the next Business Day.

D.   This Agreement, and the exhibits, schedules and appendices attached hereto,
     contain all of the prior oral and/or previously written agreements,
     representations, and arrangements between the parties hereto. There are no
     representations or warranties other than those set forth herein. No change
     or modification of this Agreement, including the exhibits, schedules and
     appendices hereto, shall be valid unless the same shall be in writing and
     signed by all of the parties hereto. All exhibits, schedules, appendices,
     addendum of any kind, or attachments to this Agreement shall be

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     made a part of this Agreement and shall be subject to all terms and
     conditions of this Agreement.

E.   Words of a gender used in this Agreement shall be held to include any other
     gender, the words in a singular number held to include the plural, when the
     sentence so requires. Article headings are intended for purposes of
     description only and shall not be used for purposes of interpretation of
     this Agreement.

F.   Should any part of this Agreement for any reason be declared invalid, such
     decision shall not effect the validity of any remaining portion, which
     remaining portion shall remain in full force and effect as if the Agreement
     had been executed with the invalid portion thereof eliminated. It is,
     therefore, declared the intention of the parties hereto that each of them
     will have executed the remaining portion of this Agreement without
     including therein any such part, parts or portion which may, for any
     reason, be hereafter declared void.

G.   If either party should bring a Court action alleging breach of this
     Agreement or seeking to enforce, rescind, renounce, declare, void or
     terminate this Agreement or any provisions thereof, the prevailing party
     shall be entitled to recover all of its legal expenses, including
     reasonable attorneys' fees and costs (including legal expenses for any
     appeals taken), and to have the same awarded as part of the judgment in
     the proceeding in which such legal expenses and attorneys' fees were
     incurred.

H.   Neither IMS nor Customer shall assign this Agreement or any of its rights
     hereunder without the prior written consent of the non-assigning party.

I.   The parties agree not to disclose the terms and conditions of this
     Agreement to any third party, except (i) as required in the normal conduct
     of Customer's business, or (ii) as required by law or regulation including,
     without limitation, any Federal securities law, or regulation.

ARTICLE XII. DISPUTE RESOLUTION PROCEDURES

A.   The parties will attempt in good faith to promptly resolve any material
     dispute regarding this Agreement by negotiations between senior management
     ("Senior Management") of the parties. Senior Management of each party will
     meet within ten (10) calendar days of notice ("Notice of Dispute") by a
     party of the existence of a material dispute, at a mutually agreed time and
     place, to resolve the material dispute. Senior Management, who shall have
     the authority to settle the dispute, shall prepare and exchange memoranda
     stating the issues in the material dispute and their positions. If the
     material dispute is not resolved to the mutual satisfaction of the parties
     within seven (7) calendar days of the meeting of Senior Management, then
     the parties may attempt to resolve the controversy using mediation.

B.   If the matter has not been resolved pursuant to the aforesaid mediation
     procedure within thirty (30) calendar days of the issuance of a party of a
     Notice of Dispute, or if either party will not participate in mediation,
     then either party may initiate arbitration upon fifteen (15) calendar days
     written notice to the other party. Notwithstanding the foregoing, all
     deadlines specified above may be extended upon mutual written agreement of
     the parties.

C.   Except for the right of either party to apply to a court of competent
     jurisdiction for review of the award of arbitration, for a temporary
     restraining order, preliminary injunction or other equitable relief to
     preserve the status quo, or disputes relating to breach of the
     confidentiality, non-disclosure or trade secret provisions of this
     Agreement, all claims, disputes, controversies and other matters relating
     to breach of this Agreement, and which cannot be resolved by the parties
     shall be settled by arbitration in accordance with this Agreement.

D.   Notice requesting arbitration ("Arbitration Notice"), or any other notice
     made in connection therewith, shall be made in writing by one party and
     sent by certified mail, return receipt requested,

                                       9
<PAGE>
     to the other party. The Arbitration Notice shall state in particular all
     issues to be resolved in the view of the complaining party, shall appoint
     the arbitrator selected by the complaining party and shall set a tentative
     date for the arbitration hearing, which date shall be no sooner than
     forty-five (45) calendar days and no later than ninety (90) calendar days
     from the date that the Arbitration Notice is mailed. Within twenty (20)
     calendar days of receipt of the complaining party's Arbitration Notice, the
     respondent shall notify the complaining party of the location for
     conducting arbitration and the name of its appointed arbitrator. When the
     two arbitrators have been appointed, they shall agree on a third
     independent arbitrator and shall appoint such person by written notice to
     the parties signed by both arbitrators within thirty (30) calendar days
     from the date of the appointment of the second arbitrator. If the two
     arbitrators fail to agree upon the appointment of an independent arbitrator
     at the end of thirty (30) calendar days following the appointment of the
     second arbitrator, then the independent arbitrator shall be appointed by
     the American Arbitration Association ("AAA"), or its successor, in
     accordance with its then prevailing commercial arbitration rules then in
     effect. The three (3) arbitrators shall constitute the arbitration board
     ("Board").

E.   The members of the Board shall be active or retired (i) lawyers or
     professionals familiar with insurance and/or (ii) active or former officers
     or management employees of insurance and/or data processing firms and/or
     software development companies. The person selected by the two respective
     arbitrators appointed by the parties shall be the umpire or chief
     arbitrator and must be a licensed attorney.

F.   Arbitration shall be conducted in accordance with the Commercial Rules of
     the American Arbitration Associations ("AAA") then in effect except as
     modified herein.

G.   The parties agree that all then current employees of each with material
     relevant information will be voluntarily produced, at the employer's
     expense, for all proper discovery and arbitration hearings.

H.   The cost of the arbitration relative to the arbitrator and the AAA
     ("Costs") shall be borne equally pending the arbitrators' award. Each party
     shall bear its own expenses for attorneys' fees. The prevailing party in
     any arbitration proceeding hereunder shall be entitled, in addition to such
     other relief as may be granted, to recover the portion of the Costs
     incurred by that party in connection with arbitration under the Agreement
     prior to the award.

I.   The parties agree that the Board shall be required to render its decision
     in writing within thirty (30) calendar days of the conclusion of the
     arbitration proceedings, unless such time shall be extended by mutual
     written agreement of the parties.

J.   With respect to any matter brought before the Board, the Board shall make a
     decision having regard to the intentions of the parties, the terms of this
     Agreement, and custom and usage of the insurance and data processing
     industry. Such decisions shall be in writing and shall state the findings
     of fact and conclusions of law upon which the decision is based, provided
     that such decision may not (i) award consequential, punitive, special,
     incidental or exemplary damages, or (ii) include a suspension of this
     Agreement or any provisions hereof. The decision shall be based exclusively
     upon the evidence presented by the parties at a hearing in which evidence
     shall be allowed. Said decisions may be reviewable and vacated, modified or
     corrected, in whole or in part, by appropriate courts of competent
     jurisdiction for clear abuses of discretion or errors at law by the Board.
     If the decision is not vacated, modified, or corrected in whole or in part
     upon an appeal, such decision shall be final and binding upon all parties
     to the proceeding and may be entered by either party in any court having
     competent jurisdiction.

           (The remainder of this page is intentionally left blank.)

                                       10
<PAGE>
SCHEDULES:

SCHEDULE "A"-       AUTHORIZED STATES AND INSURANCE PROGRAM
SCHEDULE "B"-       FEE SCHEDULE

EXHIBITS:

EXHIBIT 1-          SPECIAL INVESTIGATION UNIT SERVICES

                                       12
<PAGE>
                                   SCHEDULE A
                                   ----------

                    AUTHORIZED STATES AND INSURANCE PROGRAM
                    ---------------------------------------

IMS shall provide Insurance Administration Services as described in EXHIBIT I
for the following authorized line(s) of business ("Authorized Line of
Business") in the following authorized state(s) ("Authorized States"):

1.        AUTHORIZED LINE OF BUSINESS:

          Private Passenger Auto, Private Passenger Auto Physical Damage, and
Homeowners Multiperil.

2.        AUTHORIZED STATES:

          The State of Florida and such other states as may be mutually agreed
upon in writing by Customer and IMS.

                                       13
<PAGE>
                                   SCHEDULE B

                                  FEE SCHEDULE

[*]

*  Indicates that material has been omitted and confidential treatment has been
   requested therefor. All such omitted material has been filed separately with
   the SEC pursuant to Rule 24b-2.

                                       14
<PAGE>
                                   EXHIBIT I
                                   ---------

                      SPECIAL INVESTIGATION UNIT SERVICES
                      -----------------------------------

Where indications of insurance fraud or misrepresentation are present,
Customer's claim shall be referred to IMS' Special Investigation Unit ("SIU").
Fraud indicators will be based on those provided by the National Insurance Crime
Bureau ("NICB") and others deemed appropriate by Customer and IMS.

All referrals will be made from Customer's primary adjuster by way of facsimile,
telephone, e-mail or written notice to IMS' SIU.

Upon receipt of a claim referral to SIU, an SIU claim associate will be
assigned to the referral and the claim file will be assigned to an experienced
licensed claims adjuster (listed as a SIU designate with the Florida Department
of Insurance Division of Insurance Fraud) to conduct the appropriate SIU
investigation. The IMS adjuster will make 24-hour contact with Customer's
primary claim handler providing an initial SIU analysis and investigation plan.
The SIU associate will then begin the SIU investigation.

All SIU referrals will be indexed and a public records background check will be
completed with 48 hours of claim file referral to IMS. Any official incident
report (police, fire, etc.) will be ordered within this time if the primary
adjuster for Customer has not already done so.

When deemed necessary by IMS, recorded statements/written statements of the
claimant will be requested within 72 hours of the initial claim referral.
Additional statements may be obtained during the course of the investigation as
warranted by IMS.

When deemed reasonably necessary by either IMS or Customer, a scene
investigation will be completed (the same will apply to neighborhood/witness
canvass). Photographs will be obtained when it is felt that they will reasonably
benefit the investigation.

When IMS feels an "examination under oath" (EUO) would enhance the
investigation; a recommendation would be made to Customer to move forward with
the scheduling of the EUO. IMS and Customer agree that the law firm of Carlton,
Fields, P.A. shall be utilized for any necessary EUO.

Customer shall designate IMS' SIU associates to be authorized representatives to
Customer with ISO for access to ISO ClaimSearch on behalf of Customer.

Appropriate notification to the applicable law enforcement agency or agencies,
including the Florida Department of Insurance Division of Insurance Fraud, will
be made at a point in the investigation where, in IMS reasonable discretion,
findings warrant such referral.

During the term of the Agreement and at no additional cost to Customer, IMS will
provide "fraud awareness" training to Customer's primary adjusting staff. This
training can be provided at a time or location mutually agreed upon by Customer
and IMS.

In accordance with the Agreement, all of Customer's claims files shall be
subject to audit at the reasonable discretion of Customer, not to exceed one (1)
audit per calendar quarter. This audit may be conducted independently by
Customer or in concert with IMS. Additional audits may take place at time and
under conditions mutually agreed upon by the parties, however, cost for
additional audits will be borne solely by Customer.

At the conclusion of any SIU investigation, IMS will make final claims handling
recommendation to Customer. The recommendation will be forwarded to Customer's
primary claim adjuster in writing.

                                       15
<PAGE>
IN WITNESS WHEREOF, the parties hereto by their respective duly authorized
representatives have executed this Agreement to be effective as of the 1st day
of September, 2001.

--------------------------------------------------------------------------------
"IMS"

INSURANCE MANAGEMENT SOLUTIONS, INC.

--------------------------------------------------------------------------------

By: /s/ David M. Howard
    -------------------------

As its: Pres/CEO
        ---------------------

Date: 7/17/01
      -----------------------

--------------------------------------------------------------------------------
"CUSTOMER"
COOPERATIVA DE SEGUROS MULTIPLES DE PUERTO RICO

By: Jose M. Martinez
    -------------------------

As its: Vice President of Operations
        ---------------------

Date: 7/13/01
      -----------------------

--------------------------------------------------------------------------------

                                       12<PAGE>
                                                                   EXHIBIT 10.75

                 RUNOFF CLAIM ADMINISTRATION SERVICES AGREEMENT
                 ______________________________________________

     THIS RUNOFF CLAIM ADMINISTRATION SERVICES AGREEMENT ("Agreement") is made
and effective as of the 1st day of January, 2001 ("Effective Date"), by and
between INSURANCE MANAGEMENT SOLUTIONS, INC. ("IMS"), a corporation organized
and existing under the laws of the State of Florida with its principal place of
business located at 360 Central Avenue, St. Petersburg, Florida 33701, and
INSTANT INSURANCE HOLDINGS, INC. ("Instant"), a corporation organized and
existing under the laws of the State of Delaware with its principal place of
business located at 8113 Ridgepoint Drive, Suite 214, Irving Texas, 75063, and
its designated or wholly owned subsidiaries, collectively, INSTANT AUTO
INSURANCE COMPANY ("Instant Auto"), a corporation organized and existing under
the laws of the State of Missouri with its principal place of business located
at 8113 Ridgepoint Drive, Suite 214, Irving, Texas 75063. Where used in this
Agreement, the term "Customer" shall include within its meaning both Instant and
Instant Auto.

     WHEREAS, Customer wishes to engage the services of IMS to administer
certain of the Customer's runoff claim administration obligations for the lines
of business ("Authorized Lines of Business") in the state(s) ("Authorized
States") set forth in SCHEDULE A; and

     WHEREAS, IMS wishes to provide such runoff claim administration services
as set forth herein.

     NOW THEREFORE, IN CONSIDERATION OF the mutual covenants and agreements
hereinafter set forth, and intending to be legally bound hereby, the parties
hereto do covenant and agree as follows:

ARTICLE I. DEFINITIONS

Unless the context clearly requires otherwise, the following terms when used
in this Agreement shall have the meanings set forth below:

A.   "Affiliate" is any company which controls, is controlled by, or under
     common control with a party, and "control" is defined as owning 50% or more
     of such entity.

B.   "Authorized Lines of Business" means the lines of business expressly set
     forth in SCHEDULE A of this Agreement.

C.   "Authorized States" means the states expressly set forth in SCHEDULE A of
     this Agreement.

D.   For purposes of legal notice only, "Business Day" means any day other than
     a Saturday, Sunday or other day which is a bank holiday or an IMS paid
     holiday (specifically, the following days shall be considered a "bank
     holiday" or an "IMS paid holiday": New Year's Day, Memorial Day,
     Independence Day, Thanksgiving Day, day after Thanksgiving, Christmas Eve
     (after 12 P.M. Eastern Standard Time) and Christmas Day).

E.   "Distribution Partner(s)" means the Customer's business partners which are
     authorized by Customer to transact business on Customer's behalf.

                                       1
<PAGE>
F.   "Insurance Administration Services" means the runoff claim administration
     services set forth in this Agreement and EXHIBIT I hereto in the Authorized
     States in accordance with the terms of the Agreement, and all applicable
     laws and regulations.

G.   "Insurance Program" means the Customer's insurance products within the
     Authorized Lines of Business offered within the Authorized States.

H.   "Technical Information" means and shall include (without limitation)
     computer programs, databases, designs, algorithms, processes, structures,
     data formats, business methods, know how, and research and development
     information.

I.   "Change of Control" means (a) a sale, transfer or pledge, or the issuance
     to a new shareholder, of fifty (50%) percent or more of the voting stock of
     a party hereto to any third party that is not an affiliate of such party;
     or (b) a sale, transfer or pledge of a substantial portion of the material
     assets of a party, or any merger or consolidation of a party with another
     entity or entities. Both parties agree as respects this paragraph, that a
     change of control includes the above definitions when the sale or purchase
     is transacted with a company included within the portfolio of Customer's
     investment group or a distribution partner(s) of Customer.

ARTICLE II. TERM
The term of the Agreement shall commence on the Effective Date and shall
terminate in accordance with Article VIII.

ARTICLE III. RESPONSIBILITIES OF IMS

A.   IMS shall perform the Insurance Administration Services described in
     EXHIBIT I.

B.   IMS shall, based on accepted industry standards and in accordance with
     generally accepted insurance and accounting practices as designated by the
     appropriate state regulatory bodies, maintain complete and orderly records
     and policy and/or claims files as may be required as a result of IMS
     performing the Insurance Administration Services on behalf of Customer.
     These files shall be retained by IMS, in a format or media defined by IMS
     which shall be in compliance with applicable laws and regulations, for a
     minimum of five (5) years or the period specified by the applicable state
     and/or federal statutes regulating the preservation of records, whichever
     is longer, unless the Customer requests that its records be returned to it
     at its expense; provided, however, that IMS shall be entitled to retain
     copies thereof. It is specifically agreed and understood between the
     parties that all records referred to in this paragraph constitute sole and
     exclusive property of Customer, and shall be treated as such by IMS
     pursuant to the "Client Confidentiality" Section of IMS' Associate Manual.

C.   IMS and Customer acknowledge and agree that Customer bears all risk and has
     ultimate responsibility for the policies, and that Customer shall at all
     times have ultimate decision-making discretion with regard to all matters
     pertaining to the Insurance Program policies. Customer acknowledges and
     agrees that any handling instructions or direction from Customer to IMS
     shall be within the bounds of any and all applicable laws and regulations
     pertaining to the handling of such policies.

ARTICLE IV. RESPONSIBILITIES OF CUSTOMER

                                       2

<PAGE>
A.   During the term of this Agreement, Customer shall by mutual agreement with
     IMS provide to IMS, in a timely manner, any and all data, information and
     other items required to enable IMS to perform the Insurance Administration
     Services specified in EXHIBIT I of this Agreement. Customer shall also
     provide IMS with Customer's banking institution account information
     relating to the services being provided by IMS under this Agreement and
     corporate and subsidiary logos (if applicable). Customer represents and
     warrants to IMS that it owns and possesses all property rights to its
     corporate and subsidiary logos and hereby grants and warrants to IMS a
     limited, non-transferable, non-assignable, license to use Customer's
     corporate and subsidiary logos (and any other copyrighted or trademarked
     property of Customer that may be provided to IMS under this Agreement)
     while performing the Insurance Administration Services on behalf of
     Customer. Customer acknowledges and agrees that delays in delivery of
     required documentation, data and/or information by Customer will result in
     a similar delay in fulfilling Insurance Administration Services, and that
     such a delay in performing the Insurance Administration Services shall not
     be deemed a breach of the Agreement.

B.   CUSTOMER ACKNOWLEDGES AND AGREES THAT IMS ASSUMES NO INSURANCE RISK FOR THE
     BUSINESS PROCESSED UNDER THIS AGREEMENT.

C.   Customer shall designate manager level employees of sufficient status and
     binding decision making authority to act as liaisons with IMS and to
     facilitate Customer's role as IMS performs the Insurance Administration
     Services enumerated in EXHIBIT I of this Agreement.

ARTICLE V. CUSTOMER ACCESS TO RECORDS/CONFIDENTIAL INFORMATION

A.   At Customer's expense, Customer will be permitted access (as set forth
     herein) to all IMS and Customer records and information (excluding,
     specifically, IMS' proprietary technical design information) reasonably
     necessary to: (i) audit the completeness and accuracy of the Insurance
     Administration Services provided under this Agreement and reports produced
     for Customer pursuant to this Agreement; (ii) verify the accuracy and
     validity of all billings and charges to Customer under this Agreement,
     including any travel and living expenses; and (iii) verify IMS' overall
     compliance with the terms of this Agreement and applicable laws and
     regulations. IMS will maintain a log of all system issues which affect IMS'
     ability to perform the terms of this Agreement. Customer will bear the cost
     of access to the above records, including the costs of travel, personnel,
     computer hardware and software, and data line charges. Notwithstanding the
     foregoing, IMS shall reimburse Customer for all reasonable audit expenses
     incurred by Customer in performing an audit under this Article if
     Customer's audit verifies that the total billings and charges to Customer
     under the Agreement were overstated by more than 10%.

     Access to the above records, for the foregoing purposes, will be provided
     during normal business hours upon five (5) Business Days prior written
     notice to IMS by Customer for so long as IMS is required to maintain such
     records under this Agreement; except in case of regulatory inquiry, in
     which case access will be granted within twenty four (24) hours of written
     notice to IMS.

     At Customer's expense, Customer will be permitted to copy (using a copy
     service of Customer's choice) those IMS records subject to audit in
     accordance with this Article.

     Upon five (5) days written request by Customer, and at Customer's expense
     (based on IMS' actual expense), IMS will promptly mail or fax to Customer
     supporting documentation concerning any specific transaction processed by
     IMS under the terms of this Agreement.

                                       3

<PAGE>
     IMS will provide adequate workspace as mutually agreed upon between
     Customer and IMS for Customer to conduct audits in accordance with this
     Article. Further, Customer or its representatives shall take reasonable
     precautions, when conducting audits under this Article, not to materially
     disrupt IMS' ongoing business activities. IMS shall provide Customer with
     workspace, resources (both physical and human) and amenities necessary to
     enable Customer to conduct the audit. Any additional costs incurred by IMS
     in providing the human resources and amenities pursuant to this paragraph
     shall be borne by Customer.

B.   The recipient ("Recipient") of confidential data and/or information
     pursuant to this Agreement shall maintain the confidentiality of all data
     and/or information which is the property of the other party ("Disclosing
     Party"), whether originally supplied by the Disclosing Party, or whether
     generated by the Disclosing Party in the course of performing or
     facilitating the Insurance Administration Services under this Agreement and
     which is directly accessible to the Recipient or is in the possession of
     Recipient in the implementation, facilitation and/or performance of the
     Insurance Administration Services. During the term of this Agreement,
     Recipient may acquire, know, or have within its possession, information
     (including, but not limited to, Technical Information) and/or data of the
     Disclosing Party concerning commercial and trade affairs, rating and
     underwriting rules and guidelines, the identity of clients, the identity of
     insureds and beneficiaries, claims, benefits, rates and agents, financial
     information, Proprietary System (as defined at Article VII (A) herein), and
     business practices of the Disclosing Party ("Confidential Information").
     Confidential Information which is provided in tangible form must be clearly
     marked "Confidential", "Proprietary" or the substantial equivalent thereof,
     or if orally disclosed must be clearly identified as "Confidential" or
     "Proprietary" at the time of the disclosure (except for IMS' Technical
     Information, Customer's underwriting rules and guidelines, the identity of
     Customer's clients, the identity of Customer's insureds and beneficiaries,
     claims, benefits, rates and agents, and, the following documents provided
     by Customer to IMS prior to the Effective Date of this Agreement: all Flex
     Bill documentation (including Customer's policy packs, presentation,
     matrices, billing guides, 'The eCoverage Report', discount flow charts,
     network diagrams, call reason code documentation, initial data mapping with
     Amis, sample hierarchy reports, initial web flow, point of sale
     specifications, and initial tiered rating spreadsheet) which will be deemed
     "Confidential Information" under this Agreement, regardless of whether
     marked as such). Except as required by law, Recipient shall keep Disclosing
     Party's Confidential Information confidential and shall only use the
     Confidential Information in performing or facilitating the Insurance
     Administration Services under this Agreement. Recipient shall not disclose
     the Confidential Information without Disclosing Party's prior written
     permission except to Recipient's employees who require the information to
     perform or facilitate the Insurance Administration Services under this
     Agreement. Each party hereto, as a Recipient, warrants to the other that
     appropriate measures shall be taken by Recipient to safeguard the
     confidentiality of the Confidential Information, with a level of care at
     least equal to the level of care with which Recipient safeguards its own
     confidential or proprietary information. All employees, agents or
     representatives of Recipient and any third parties who are given access to
     the Confidential Information shall be under written obligation to Recipient
     to maintain such information in confidence.

IMS and Customer agree that Recipient shall have no obligation with respect to
any information or data which:

a)   is already rightfully known to Recipient through means other than
     Disclosing Party; or
b)   is or becomes publicly known through no wrongful act of Recipient; or

                                       4
<PAGE>
     c)   is rightfully obtained by Recipient from a third-party without similar
          restriction and without breach of this Agreement; or

     d)   is independently developed by Recipient without breach of this
          Agreement.

     Disclosing Party shall retain title to all Confidential Information
     (whether tangible or intangible) delivered thereby pursuant to this
     Agreement. Recipient shall not copy, reproduce or use any Confidential
     Information without written authorization of Disclosing Party, except as
     may be required to accomplish the Insurance Administration Services under
     this Agreement. Recipient shall promptly return or destroy, on written
     request of Disclosing Party, all tangible copies containing Confidential
     Information, except those copies kept in the regular course of business, or
     that are required to be kept pursuant to any state or federal
     administrative, regulatory or statutory mandates.

C.   For purposes of this Article V, Recipient and Disclosing Party shall
     include within their meaning all respective subsidiaries, distribution
     partners, agents, representatives, affiliates or fronting companies of the
     Recipient and Disclosing Party.

D.   The obligations of Customer and IMS under this Article V shall continue and
     remain in effect after termination of this Agreement. This Article shall
     not prevent the disclosure of Confidential Information to the extent
     legally required by any court or regulatory entity having jurisdiction over
     the parties.

ARTICLE VI. EXPENSES AND FEES

A.   In consideration of IMS providing Insurance Administration Services as
     described herein, Customer shall pay IMS fees and expenses as specified in
     SCHEDULE B. However, in the event that a vendor supplying a service or
     product to IMS, which service or product is used by IMS to provide the
     Insurance Administration Services to Customer, increases its rates charged
     to IMS, or there is an increase in a statutory, regulatory or judicial
     cost, IMS may increase the Service Fee and Miscellaneous Fees set forth
     herein by no more than the amount of such increased costs and will provide
     Customer with documentation verifying the increase.

B.   Customer shall pay for services including but not limited to third party
     information service fees and data communication line charges, for which
     Customer shall pay directly.

C.   Customer shall reimburse IMS for actual travel, living and out-of-pocket
     expenses incurred by IMS personnel, provided such expenses are approved in
     writing by Customer. Customer shall not pay IMS for IMS' travel time.

D.   Customer agrees to pay any and all tariffs and taxes that are now or may
     become applicable to the Insurance Administration Services rendered
     hereunder, including, but not limited to, sales, use, and personal property
     taxes, or any other form of tax based on Insurance Administration Services
     performed, equipment used by IMS solely for Customer, and the communicating
     of storage of data used by IMS solely for Customer, but excluding taxes on
     the net income of IMS.

E.   Subject to the terms of this Agreement, all fees and expenses to be payable
     by Customer to IMS or any third party (such as sub-contractors IMS may hire
     on behalf of or at the direction of Customer) under this Agreement shall be
     paid within thirty (30) calendar days after Customer's receipt of IMS'
     monthly statement for the Insurance Administration Services, miscellaneous
     services or third-party services provided to Customer under this Agreement.
     IMS will calculate

                                       5

<PAGE>
     fees owed to IMS by Customer and will send a statement to Customer within
     two (2) weeks of the last day of the month for which fees are owed. If
     Customer disputes any amount listed on a monthly statement, then Customer
     shall timely pay any undisputed amount and the parties will exercise best
     efforts to resolve any issue as to a disputed amount within five (5)
     Business Days of Customer's receipt of the monthly statement. Customer's
     failure to pay all fees and expenses when due shall be considered a
     material breach of this Agreement. IMS shall notify Customer of any such
     breach within thirty (30) days of the breach.

F.   If costs arise during the term of this Agreement that were not anticipated
     by the parties at the time this Agreement was executed, then payment of
     such costs will be resolved as follows: (a) if the work or reason giving
     rise to the unanticipated cost is only for Customer's benefit, then
     Customer will pay such costs, or (b) IMS will pay such costs. Such
     resolution for unanticipated costs or costs or fees in dispute will be by
     mutual agreement between IMS and Customer. Any such unresolved dispute will
     be subject to the terms of Article XI.

ARTICLE VII.   LICENSE, TRADE SECRET AND PROPRIETARY RIGHTS

A.   IMS from time to time may use its own proprietary computer software
     products and account servicing methods and procedures ("Proprietary
     System"), which may be identified, described or referenced in EXHIBIT I
     hereto. During any term of this Agreement, IMS grants a personal,
     non-transferable, non-assignable, non-exclusive license with the
     restrictions set forth below to Customer and its appointed insurance sales
     agents, representatives, or distribution partners to use portions of the
     Proprietary System as necessary for IMS to perform the Insurance
     Administration Services to be performed by IMS under this Agreement.

B.   Other than the limited rights to use the Proprietary System, this Agreement
     grants to Customer no right to possess or reproduce, the Proprietary System
     or its specifications in any tangible or intangible medium. Customer may
     not mortgage, hypothecate, sell, assign, pledge, lease, transfer, license,
     sublicense, reverse engineer, modify, make derivative works of, or obtain
     any other interest in the Proprietary System, nor allow any person, firm,
     entity or corporation to transmit, copy, reproduce, download, reverse
     engineer, modify, make derivative works of, or obtain any other interest in
     the Proprietary System or its specifications in whole or in part. Customer
     shall not permit third parties to benefit from the use or functionality of
     the Proprietary system via time-sharing, service bureau, facilities
     management, or other similar arrangement. In the event Customer shall come
     into possession of any source or object code associated with the
     Proprietary System, Customer shall immediately notify IMS and return the
     source or object code associated with Proprietary System in its possession
     and all copies of any kind thereof to IMS.

C.   Customer covenants and agrees not to disclose or otherwise make the
     Proprietary System available to any person other than employees,
     distribution partners, insurance sales agents or representatives of the
     Customer required to have access or use of the Proprietary System to
     facilitate IMS' or Customer's performance under this Agreement. Customer
     agrees to obligate each such employee, appointed insurance sales agent,
     distribution partner or representative to a level of care sufficient to
     protect the Proprietary System from unauthorized disclosure or reverse
     engineering.

D.   IMS will notify Customer in writing at least five (5) days prior to the
     implementation of any and all modifications IMS proposes to make to the IMS
     Proprietary System that may affect Customer's business and IMS' performance
     the Insurance Administration Services under this Agreement

                                       6
<PAGE>
E.   The obligations of the parties under this Article shall continue and remain
     in effect after this Agreement is terminated for any reason.

ARTICLE VIII.       TERMINATION

A.   This Agreement shall terminate:

     a) at the election of either party, with or without cause, by giving the
        other party at least thirty (30) days prior written notice of such
        termination;

     b) at the election of IMS upon fifteen (15) days written notice if Customer
        fails to pay any and all fees and expenses due under Article VI of this
        Agreement;

     c) at the election of the Customer, upon written notice to IMS, if IMS
        becomes insolvent, if it makes an assignment for the benefit of its
        creditors, if a petition for relief under the Bankruptcy Act is filed by
        or against it and it is not dismissed within thirty (30) days of being
        filed, or if a trustee, receiver or other custodian of its assets is
        appointed;

     d) at the election of IMS, upon written notice to Customer, if Customer
        becomes insolvent, if it makes an assignment for the benefit of its
        creditors, if a petition for relief under the Bankruptcy Act is filed by
        or against it and it is not dismissed within thirty (30) days of being
        filed, or if a trustee, receiver or other custodian of its assets is
        appointed; including, but not limited to, any proceeding pursuant to any
        state or federal action governing insurer insolvency;

     e) at the election of the Customer, if IMS materially breaches any
        provision of this Agreement and fails to cure such breach within thirty
        (30) days after written notice thereof is given to IMS by the Customer;

     f) at the election of IMS, if Customer materially breaches any provision of
        this Agreement and fails to cure such breach within thirty (30) days
        after written notice thereof is given to Customer by IMS;

     g) at the election of the Customer, upon written notice to IMS, in the
        event of a Change of Control of IMS, unless IMS has provided Customer
        not less than thirty (30) days advance written notice of the proposed
        Change of Control; and

     h) at the election of IMS, upon written notice to Customer, in the event of
        a Change of Control of Customer unless Customer has provided IMS not
        less than thirty (30) days advance written notice of the proposed Change
        of Control.

C.   The initiation under this Agreement of any dispute resolution procedure
     shall not prevent a party from terminating this Agreement in accordance
     with this Article.

D.   On expiration or termination of this Agreement, for any reason, IMS shall
     return to Customer all of Customer's information including its policy
     forms, manuals, instructional memos, procedural memos, reports, and any and
     all other customer information requested either in electronic or hard copy
     form, in IMS' possession and delete any electronic copies thereof related
     to the Insurance Administration Services provided by IMS during the term of
     this Agreement; and Customer shall

                                       7
<PAGE>
     immediately accept possession of all of its claim files and shall
     immediately assume all responsibility and obligation for the performance of
     the Insurance Administration Services. Customer shall do the same and cause
     Customer's agents to do the same relative to the return of IMS'
     information. Customer shall pay IMS (in accordance with Schedule B then in
     effect) any and all Service Fees, Miscellaneous Fees and third party fees
     due IMS for Insurance Administration Services performed prior to the
     termination date of this Agreement. IMS and Customer shall cooperate in any
     transition period during the wind-up of Insurance Administration Services
     provided Customer under this Agreement. If Customer requires assistance in
     converting Customer's data to a new format, or requires assistance from IMS
     relative to Customer's transition to an alternative arrangement, then IMS
     shall provide such services at the then current rates charged by IMS for
     the services specified in Schedule B (except in the case where IMS is
     finally adjudicated by a court or Arbitration Board as being in material
     breach of this Agreement (and such breach is not timely cured) and Customer
     terminates this Agreement for such material breach, then IMS will provide
     such data conversion services at IMS' sole expense). This provision shall
     survive any termination of this Agreement.

ARTICLE IX.

A.   The parties shall assume the following obligations and liabilities as
     specified below and subject to the limitations on liability set forth in
     paragraph B below:

     (a)  IMS shall indemnify, defend and hold harmless Customer, its officers,
          directors, employees and controlling persons from any liability, cost,
          loss, fine, penalty, claim, demand, damage or expense, including
          reasonable attorneys' fees, incurred solely and directly as a result
          of any material breach of IMS' obligations under this Agreement or the
          material breach of any representation or warranty made by IMS to
          Customer pursuant hereto;

     (b)  Customer shall indemnify, defend and hold harmless IMS, its officers,
          directors, employees and controlling persons from any liability, cost,
          loss, fine, penalty, claim, demand, damage or expense, including
          reasonable attorneys' fees, incurred solely and directly as a result
          of any material breach of Customer's obligations under this Agreement
          or the material breach of any representation or warranty made by
          Customer to IMS pursuant hereto;

     (c)  Customer agrees to, and shall cause its affiliates, subsidiaries,
          agents and fronting companies, jointly and severally, to indemnify,
          defend and hold harmless IMS, its officers, directors, employees,
          agents, representatives, and controlled and controlling persons
          (collectively "IMS Indemnitees") from and against any and all
          liabilities, losses, damages, demands, claims, suits, actions, causes
          of action, proceedings, assessments, judgments, awards, penalties,
          settlements, fees, costs and/or expenses of any kind or nature
          whatsoever asserted against, resulting to, imposed upon or incurred by
          IMS or any of IMS' Affiliates, directly or indirectly, by reason of,
          arising out of, relating to or resulting from any agreement,
          obligation or relationship, contractual or otherwise, that Customer
          has or ever had with INSpire Insurance Solutions, Inc., or any of its
          affiliates or subsidiaries.

B.   Except for: (i) Service Fee and other amounts owed to IMS by Customer in
consideration of IMS providing the Insurance Administration Services,
miscellaneous services or third party services hereunder; (ii) acts of fraud,
or willful misconduct; and (iii) violations of Article IV, VII and V

                                       8
<PAGE>
     (B) of this Agreement, each party's maximum liability ("Maximum Liability")
     to the other party for any cause whatsoever, during any one calendar year
     (including, but not limited to, amounts payable to either party by the
     other for regulatory fines, settlements and penalties) shall be limited to
     direct damages incurred by that party. In no event shall IMS' or Customer's
     liability for breach of this Agreement or any of its provisions exceed the
     amount of compensation paid by Customer under Schedule B of this Agreement
     for the three months immediately preceding the breach. Neither party shall
     be liable for any lost profits, business goodwill, or other consequential,
     punitive, special or incidental damages incurred by the other.

C.   Notwithstanding the foregoing, if claim was paid by IMS that should not
     have been paid by IMS, as a result of a data processing error that was due
     to an error or defect in the Insurance Administration Services provided by
     IMS, then IMS shall assume liability for any such error and the liability
     shall not be subject to the provision of Article X (B).

D.   In the event of any IMS Proprietary System error or omission which
     materially affects IMS' ability to perform the Insurance Administration
     Services under this Agreement, IMS will correct same at no cost to
     Customer.

E.   All parties agree to promptly give the others notice upon being notified or
     becoming aware of any and all allegations or claims, which could give rise
     to a claim under this Article.

ARTICLE X. GENERAL AGREEMENT

A.   This Agreement and all matters arising hereunder shall be governed by and
     determined in accordance with the laws of the State of Texas without giving
     effect to any choice of law provisions.

B.   The parties shall not be liable or deemed to be in default hereunder for
     any delay or failure in performance under this Agreement or interruption of
     the Insurance Administration Services resulting, directly or indirectly,
     from acts of God (including but not limited to weather catastrophes such as
     floods, hurricanes, tornadoes, windstorms, ice storms, blizzards and hail
     storms), civil or military authority, labor disputes, shortages of suitable
     parts, materials, labor or transportation or any similar cause beyond the
     reasonable control of the parties. IMS acknowledges that it has a detailed
     emergency recovery plan for interruption of the Insurance Administration
     Services and has contracted with an emergency "Hot Site". IMS shall follow
     its recovery plan that is designed to re-establish the Insurance
     Administration Services following a disaster causing an interruption
     thereof. IMS acknowledges that Customer is a Production Customer. Customer
     acknowledges that the Hot Site is only a temporary bridge and that there
     may be a diminution in the performance levels of the Insurance
     Administration Services until the main data center capabilities are
     re-established. IMS will maintain and update its recovery plan and will
     conduct annual testing of its recovery plan.

C.   Customer and IMS agree that, during the term of this Agreement and for a
     period of six (6) months following the termination of this Agreement,
     neither party will directly or indirectly induce any employee of the other
     to terminate his or her employment with the other party, nor will either
     party, without prior written consent of the other, offer employment to any
     employee of the other party or to former employees of the other party
     during the six (6) month period immediately following such employee's
     termination. This paragraph shall survive termination

                                       9
<PAGE>
     of this Agreement. The provisions of this paragraph apply to each party's
     respective subsidiaries, agents, affiliates and other related entities.

D.   Any and all notices, designations, consents, offers, acceptances, or any
     other communication provided for herein shall be given in writing by hand
     delivery, by overnight carrier, by registered or certified mail or by
     facsimile transmission and shall be addressed as follows:

          As to Customer:     Instant Insurance Holdings, Inc.
                              8113 Ridgepoint Drive, Suite 214
                              Irving, Texas  75063
          Fax Number:         214-496-3633
          Attention:          President

          As to IMS:          Insurance Management Solutions, Inc.
                              360 Central Avenue, 16th Floor
                              St. Petersburg, FL 33701
          Fax Number:         (727) 823-6518
          Attention:          President

     Notices sent by hand delivery shall be deemed effective on the date of
     actual hand delivery. Notices sent by overnight carrier shall be deemed
     effective on the next Business Day after being placed into the hands of the
     overnight carrier. Notices sent by registered or certified mail shall be
     deemed effective on the fifth Business Day after being deposited into the
     post office. Notices sent by facsimile transmission shall be deemed to be
     effective on the day when sent if sent prior to 4:30 p.m. (the time being
     determined by the time zone of the recipient), otherwise they shall be
     deemed effective on the next Business Day.

E.   This Agreement, and the exhibits, schedules and addenda attached hereto,
     supercedes all of the prior oral and/or previously written agreements,
     representations, and arrangements between the parties hereto. There are no
     representations or warranties other than those set forth herein. No change
     or modification of this Agreement, including the exhibits, schedules and
     addenda hereto, shall be valid unless the same shall be in writing and
     signed by all of the parties hereto. All schedules, addendum of any kind,
     or attachments to this Agreement shall be made a part of this Agreement and
     shall be subject to all terms and conditions of this Agreement. Articles V
     (B), VII, XI (C) shall survive any termination of this Agreement.

F.   Words of a gender used in this Agreement shall be held to include any other
     gender, the words in a singular number held to include the plural, when the
     sentence so requires. Article headings are intended for purposes of
     description only and shall not be used for purposes of interpretation of
     this Agreement.

G.   Should any part of this Agreement for any reason be declared invalid, such
     decision shall not affect the validity of any remaining portion, which
     remaining portion shall remain in full force and effect as if the Agreement
     had been executed with the invalid portion thereof eliminated. It is,
     therefore, declared the intention of the parties hereto that each of them
     will have executed the remaining portion of this Agreement without
     including therein any such part, parts or portion which may, for any
     reason, be hereafter declared void.

H.   If either party should bring a Court action alleging breach of this
     Agreement or seeking to enforce, rescind, renounce, declare, void or
     terminate this Agreement or any provisions thereof,

                                       10

<PAGE>
     the prevailing party shall be entitled to recover all of its legal
     expenses, including reasonable attorneys' fees and costs (including legal
     expenses for any appeals taken), and to have the same awarded as part of
     the judgment in the proceeding in which such legal expenses and attorneys'
     fees were incurred.

I.   Neither IMS nor Customer shall assign this Agreement or any of its rights
     hereunder without the prior written consent of the non-assigning party.

J.   The parties agree not to disclose the terms and conditions of this
     Agreement to any third party, except (i) as required in the normal conduct
     of Customer's business, or (ii) as required by law or regulation including,
     without limitation, any Federal securities law, or regulation.

ARTICLE XI. DISPUTE RESOLUTION PROCEDURES

A.   The parties will attempt in good faith to promptly resolve any dispute
     arising under this Agreement by negotiations between senior management
     ("Senior Management") of the parties. Senior Management of each party will
     meet within ten (10) calendar days of notice ("Notice of Dispute") by a
     party of the existence of a dispute, at a mutually agreed time and place,
     to resolve the dispute. Senior Management, who shall have the authority to
     settle the dispute, shall prepare and exchange memoranda stating the issues
     in the material dispute and their positions. If the material dispute is not
     resolved to the mutual satisfaction of the parties within seven (7)
     calendar days of the meeting of Senior Management, then the parties may
     attempt to resolve the controversy using mediation.

B.   If the matter has not been resolved pursuant to the aforesaid mediation
     procedure within thirty (30) calendar days of the issuance of a party of a
     Notice of Dispute, or if either party will not participate in mediation,
     then either party may initiate arbitration upon fifteen (15) calendar days
     written notice to the other party. Notwithstanding the foregoing, all
     deadlines specified above may be extended upon mutual written agreement of
     the parties.

C.   Except for the right of either party to apply to a court of competent
     jurisdiction for review of the award of arbitration, for a temporary
     restraining order, preliminary injunction or other equitable relief to
     preserve the status quo, or disputes relating to breach of the
     confidentiality, non-disclosure or trade secret provisions of this
     Agreement, all claims, disputes, controversies and other matters relating
     to breach of this Agreement, and which cannot be resolved by the parties
     shall be settled by arbitration in accordance with this Agreement.

D.   Notice requesting arbitration ("Arbitration Notice"), or any other notice
     made in connection therewith, shall be made in writing by one party and
     sent by certified mail, return receipt requested, to the other party. The
     Arbitration Notice shall state in particular all issues to be resolved in
     the view of the complaining party, shall appoint the arbitrator selected by
     the complaining party and shall set a tentative date for the hearing, which
     date shall be no sooner than forty-five (45) calendar days and no later
     than ninety (90) calendar days from the date that the Arbitration Notice is
     mailed. Within twenty (20) calendar days of receipt of the complaining
     party's Arbitration Notice, the respondent shall notify the complaining
     party of the location for conducting arbitration and the name of its
     appointed arbitrator. When the two arbitrators have been appointed, they
     shall agree on a third independent arbitrator and shall appoint such person
     by written notice to the parties signed by both arbitrators within thirty
     (30) calendar days from the date of the appointment of the second
     arbitrator. If the two arbitrators fail to agree upon the appointment of an
     independent arbitrator at the end of thirty (30) calendar days following
     the

                                       11
<PAGE>
     appointment of the second arbitrator, then the independent arbitrator shall
     be appointed by the American Arbitration Association ("AAA"), or its
     successor, in accordance with its then prevailing commercial arbitration
     rules then in effect. The three (3) arbitrators shall constitute the
     Arbitration Board ("Board").

E.   The members of the Board shall be active or retired (i) lawyers or
     professionals familiar with insurance and/or (ii) active or former officers
     or management employees of insurance and/or data processing firms and/or
     software development companies. The person selected by the two respective
     arbitrators appointed by the parties shall be the umpire or chief
     arbitrator and must be a licensed attorney.

F.   Arbitration shall be conducted in accordance with the Commercial Rules of
     the American Arbitration Association ("AAA") then in effect except as
     modified herein.

G.   The parties agree that all then current employees of each with material
     relevant information will be voluntarily produced, at the employer's
     expense, for all proper discovery and arbitration hearings.

H.   The cost of the arbitration relative to the arbitrators and the AAA
     ("Costs") shall be borne equally pending the arbitrators' award. Each party
     shall bear its own expenses for attorneys' fees. The prevailing party in
     any arbitration proceeding hereunder shall be entitled, in addition to such
     other relief as may be granted, to recover the portion of the Costs
     incurred by that party in connection with arbitration under the Agreement
     prior to the award.

I.   The parties agree that the arbitrators shall be required to render their
     decision in writing within thirty (30) calendar days of the conclusion of
     the arbitration proceedings, unless such time shall be extended by mutual
     written agreement of the parties.

J.   With respect to any matter brought before the Board, the Board shall make a
     decision having regard to the intentions of the parties, the terms of this
     Agreement, and custom and usage of the insurance and data processing
     industry. Such decisions shall be in writing and shall state the findings
     of fact and conclusions of law upon which the decision is based, provided
     that such decision may not (i) award consequential, punitive, special,
     incidental or exemplary damages, or (ii) include a suspension of this
     Agreement or any provisions hereof. The decision shall be based exclusively
     upon the evidence presented by the parties at a hearing in which evidence
     shall be allowed. Said decisions may be reviewable and vacated, modified or
     corrected, in whole or in part, by appropriate courts of competent
     jurisdiction for clear abuses of discretion or errors at law by the Board.
     If the decision is not vacated, modified, or corrected in whole or in part
     upon an appeal, such decision shall be final and binding upon all parties
     to the proceeding and may be entered by either party in any court having
     competent jurisdiction.

                                       12
<PAGE>
IN WITNESS WHEREOF, the parties hereto by their respective duly authorized
representatives have executed this Agreement to be effective as of the 1 day of
January, 2001.

"IMS":                                      "Customer":

INSURANCE MANAGEMENT SOLUTIONS, INC.        INSTANT INSURANCE HOLDINGS, INC.

By: /s/ D.M. Howard                         By: /s/ [Illegible signature]
    ----------------------------------          -------------------------------

As its: PRES/CEO                            As its: President/CEO
        ------------------------------              ---------------------------

Date: 20 Feb 2001                           Date: 2/22/01
      --------------------------------            -----------------------------

                                       13
<PAGE>
                                   SCHEDULE A

                    AUTHORIZED STATES and INSURANCE PROGRAM

IMS shall provide Insurance Administration Services as described in EXHIBIT I
for the following authorized line(s) of business ("Authorized Line of
Business") in the following authorized state(s) ("Authorized States") for the
following authorized companies ("Authorized Companies"):

1. AUTHORIZED LINE OF BUSINESS: PERSONAL AUTOMOBILE

2. AUTHORIZED STATES: COLORADO, ARIZONA, NEW MEXICO, INDIANA AND TEXAS

3. AUTHORIZED COMPANIES: INSTANT AUTO INSURANCE COMPANY

                                       14
<PAGE>
                                   SCHEDULE B

                                  FEE SCHEDULE

[*]

Indicates that material has been omitted and confidential treatment has been
requested therefor. All such omitted material has been filed separately with
the SEC pursuant to Rule 24b-2.

                                       15

<PAGE>
                                   Exhibit I

                         CLAIM ADMINISTRATION SERVICES

IMS will perform the following Claim Administration Services on Customer's
behalf in compliance with applicable law, and subject to periodic review and
audit thereof by Customer throughout the term of this Agreement:

I.   Claim Adjusting and Program Management

     IMS will:

     A.   Administer claims in accordance with the terms and conditions of
          Customer's insurance policies, this Agreement, and applicable state
          insurance laws, rules, and regulations that pertain to claim handling.
     B.   Provide appropriate staff to service Customer's business based upon
          expected claim volume.
     C.   Conduct internal claim file audits and quarterly file reviews.
     D.   Utilize IMS' claim handling best practices, and complete the IMS
          Claim Summary Sheet.
     E.   Provide vendor management.

II.  Claim Adjusting Support

     IMS will:

     A.   Utilize and manage external adjusters and appraisers, in field
          locations not staffed by IMS or customer. Decisions as to when to use
          external adjusters and appraisers will be made by IMS and will be
          based on each individual claim file and the need for external
          investigation in order to document the facts.
     B.   Perform all services necessary to collect subrogation or salvage that
          may benefit Customer.
     C.   Manage claim litigation through the use of external defense counsel
          and litigation management planning.
     D.   Investigate insurance fraud indicators through the IMS Special
          Investigation Unit and conform with all filed and state specific fraud
          plans and any other statutory or regulatory requirements, as required
          by applicable law.
     E.   Conduct and manage review of claim file medical records utilizing IMS'
          internal Medical Resource Unit on all applicable cases.
     F.   Employ mechanized medical bill utilization review methods on a
          case-by-case basis.

     Customer requests the use of medical bill repricing based on International
     Classification of Diseases (ICD)-9 codes and Current Procedural Terminology
     (CPT) codes. ICD-9 Codes stands for International Classification of
     Diseases, 9th Revision. These codes appear on medical treatment bills and
     describe the diagnosis, symptoms, complaint, and condition or problem for
     which medical services are rendered. Current Procedural Terminology (CPT)
     Codes are used to report medical services and procedures performed by
     physicians.

                                       16
<PAGE>
     Customer requests the use of CAPA-certified after-market parts, on a
     limited basis where form, fit and structural integrity has been validated.
     After-market parts will not be used for structural or safety-related
     components. Non-structural after-market parts, such as headlamps,
     batteries, or appearance items, will be used whenever and wherever
     applicable.

     Customer requests the application of betterment or depreciation to
     automobile estimates in all states.

III. Claim Service Center

     IMS will:

     A.   Handle and process initial loss reports received by Customer or
          Customer's prior vendor, only if the information submitted by Customer
          or Customer's prior vendor is sufficient to enter a claim into the IMS
          claim system. Sufficient information required to set up a claim on the
          AS 400 Claim System is insured name, policy number, address, telephone
          number, damaged property, and description of the accident. Sufficient
          information required to set up a claim on the AS 400 Claim System is
          insured name, policy number, address, telephone number, damaged
          property, and description of the accident.
     B.   Provide claim adjusting core clerical support, which includes all mail
          processing, file control and industry reporting (e.g. index bureau,
          NICB, Fraud Bureau and provider of service), which includes routing,
          filing, sorting, photocopying claims files, delivering, printing, bar
          coding, faxing of claim material, mail indexing, mail matching, mail
          preparation, and sending mail.
     C.   Maintain operating hours of 7:30 A.M. to 8:00 P.M. Eastern Standard
          Time (EST), Monday through Friday, excluding bank holidays for Florida
          State Banks or an IMS paid holiday (New Year's Day, Memorial Day,
          Independence Day, Thanksgiving Day, day after Thanksgiving, Christmas
          Eve (after 12:00 P.M. Eastern Standard Time) and Christmas Date). IMS
          will provide First Notice of Loss reporting services twenty-four (24)
          hours per day seven (7) days per week.

IV.  Claim System

     IMS will:

     A.   Utilize an AS400 based claim system for claim documentation and
          processing.
     B.   Provide Customer with remote claim system access to the AS400 (view
          only) as reasonably requested by Customer subject to the fees
          described in Schedule B.
     C.   Provide Customer with sixty (60) days written notice of a proposed
          material change in or enhancement to the claim system in use on the
          Effective Date of this Agreement. Written notice to Customer will
          include details of the proposed material change or enhancement.

V.   Authority Levels

     IMS will establish claim reserves and make claim payments on behalf of
     Customer, for each coverage, up to the amounts specified in the table below
     ("Authority Table"). Where a claim reserve amount or claim payment amount
     will, in IMS' judgment, exceed the amounts listed in the Authority Table,
     IMS will request from Customer, in writing, an increase in the authority
     level amounts, and Customer will promptly respond, in writing, so that the
     claim reserve can be established or the claim payment made.

                                       17

<PAGE>
                                AUTHORITY TABLE*

<Table>
<Caption>

                                             Reserve Limit                       Payment Limit
                                       ----------------------------        -------------------------
Level                                   Indemnity         Expense           Indemnity      Expense
------------------------               ----------       -----------        -----------    ----------
<S>                                    <C>               <C>               <C>            <C>
1 (applies to Claim Adjuster Trainees)  $5,000.00           $250.00         $2,500.00       $150.00
----------------------------------------------------------------------------------------------------
2 (applies to Claim Adjusters)         $10,000.00         $1,500.00         $7,500.00       $500.00
----------------------------------------------------------------------------------------------------
3 (applies to Claim Adjusters)         $25,000.00        $10,000.00        $15,000.00     $5,000.00
----------------------------------------------------------------------------------------------------
4 (applies to Supervisors & Technical  $50,000.00        $15,000.00        $35,000.00     $7,500.00
Advisors)
----------------------------------------------------------------------------------------------------
</Table>

*Customer may modify the authority levels listed in the Authority Table upon 30
days written notice to IMS. Any such modification may result in a change to the
fees described in Schedule B.

VI.  Catastrophe Claims

     IMS will:

     A.   Adjust Customer's claims which result from a weather catastrophe.
     B.   Deploy catastrophe claim adjusters to a catastrophe-affected area
          where a single event results in 50 or more physical damage claims
          within a 20-mile radius.

VII. Management Reporting

     IMS will:

     A.   Provide Customer with monthly claim summary reports, the contents of
          which will be mutually agreed to in writing by Customer and IMS.
     B.   Provide Customer with monthly productivity and severity detail and
          summary reports, the contents of which will be mutually agreed to by
          Customer and IMS in writing.
     C.   Provide Customer with monthly subrogation and collection reports.
     D.   Monthly reports will be provided to Customer on or before the third
          business day after the close of the month. Weekly reports will be
          provided to Customer on or before Tuesday of the following week.

VIII.     Claim Account

     A.   IMS will maintain a daily register of checks drawn on the Claims
          Account for each loss payment and expense. IMS will also maintain a
          daily register, which register shall include, for each claim or
          claimant, the claim number, feature code, policy number, loss date,
          name of the payee, date and check number of the disbursement, and the
          amount and purpose of the payment.

     B.   Any monies collected by IMS for salvage, subrogation, contribution or
          deductible reimbursement will be deposited by IMS in the Claims
          Account within one business day upon receipt by IMS thereof.

IX.  Accounting

                                       18
<PAGE>
     A.   IMS will issue checks related to claim handling, and provide one
          monthly bank account reconciliation, which includes balancing the
          check records back to the bank statement.

     B.   IMS will provide no other accounting services, such as:

          -    Annual statement support
          -    Statistical reporting
          -    Month-end processing
          -    Month-end reporting

                                       19

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