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Exhibit 10.58    
    

 
 

AMENDMENT NUMBER 1 TO
  AND WAIVER AND CONSENT UNDER
  LOAN AND SECURITY AGREEMENT    
    

        THIS AMENDMENT NUMBER 1 TO AND WAIVER AND CONSENT UNDER LOAN AND SECURITY AGREEMENT (this "Amendment"), dated as
of March 30, 2004, is entered into by AEGIS COMMUNICATIONS GROUP, INC., a Delaware corporation
("Parent"), and each of Parent's Subsidiaries identified on the signature pages hereof (such Subsidiaries, together with Parent, are referred to
hereinafter each individually as a "Borrower", and individually and collectively, jointly and severally, as
"Borrowers"), WELLS FARGO FOOTHILL, INC., a California corporation, as the arranger and
administrative agent for the Lenders (in such capacity, "Agent"), and the lenders identified on the signature pages hereof (such lenders, together with
their respective successors and assigns, are referred to hereinafter each individually as a "Lender" and collectively as the
"Lenders"), in light of the following: 

W I T N E S S E T H

        WHEREAS,
Borrowers, Agent and Lenders are parties to that certain Loan and Security Agreement, dated as of January 26, 2004 (as amended, restated, supplemented, or modified from
time to time, the "Loan Agreement"); and 

        WHEREAS,
Borrowers have informed Agent and Lenders that a violation of the Loan Agreement has occurred as a result of Borrowers' failure to comply with certain terms and provisions
thereof; and 

        WHEREAS,
Borrowers have requested that Lenders waive such violation of the Loan Agreement; and 

        WHEREAS,
Borrowers have further requested that the Loan Agreement be amended to modify certain terms more fully set forth hereinbelow; 

        NOW,
THEREFORE, for good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree to amend the Loan Agreement as follows: 

1.    DEFINITIONS Capitalized terms used herein and not otherwise defined herein shall have the meanings
ascribed to them in the Loan Agreement, as amended hereby. 

2.    AMENDMENT TO LOAN AGREEMENT (a) The following phrase is appended to the end of the definition of
"Allserve Reserve" set forth in Section 1 of the Loan Agreement: ", such reserve to be released
solely as and when Agent may determine in its sole discretion." 

        (b)   The
table of Applicable Amounts and Applicable Periods set forth in Section 7.18(a)(i) of the Loan Agreement is
hereby amended and restated in its entirety as follows: 

	Applicable Amount
 
	 	Applicable Period (Month-end)

	$63,000	 	January 2004
	($177,000)	 	February 2004
	($1,602,000)	 	March 2004
	($1,526,000)	 	April 2004
	($1,968,000)	 	May 2004
	($1,562,000)	 	June 2004
	($896,000)	 	July 2004
	($196,000)	 	August 2004
	$359,000	 	September 2004
	$1,002,000	 	October 2004
	$1,414,000	 	November 2004
	$2,025,000	 	December 2004

 

3.    WAIVERS

        (a)   Borrowers
have informed Agent and Lenders that Borrowers have failed to maintain or achieve EBITDA of not less than $421,000 for the two-month period ending
on the last day of the month of February, 2004, as required under Section 7.18(a)(i) of the Loan Agreement (the "EBITDA
Default"). The EBITDA Default also constitutes a default under the Amended and Restated Secured Promissory Notes dated January 28,2003, held by Deutsche Bank
AG—London ("Deutsche Bank") and Essar Global Limited ("Essar") in the principal amounts of $10,087,352.00 and $10,143,815.00, respectively (the "Notes"), and as such, represents an Event
of Default under Section 8.9 of the Loan Agreement (the "EBITDA Cross-Default"). At the request
of Borrowers and subject to the terms of this Amendment, Lenders hereby waive any violation of Section 7.18(a)(i) and  Section 8.9 of the Loan
Agreement or any other provision of the Loan Documents caused by the EBITDA Default and the EBITDA Cross-Default. 

        (b)   Borrowers
have informed Agent and Lenders that Borrowers have failed to pay the full amount of certain scheduled payments of principal under the Notes, resulting in an
Event of Default under Section 4.2 of the Notes and therefore an Event of Default under Section 8.9 of the Loan Agreement (the
"Note Payment Default"). At the request of Borrowers and subject to the terms of this Amendment, Lenders hereby waive any violation of  Section 8.9 of
the Loan Agreement or any other provision of the Loan Agreement caused by the Note Payment Default. 

4.    CONSENT. Under the terms of Section 7.7(b) of the
Loan Agreement, Borrowers may not, directly or indirectly, amend, modify, alter, increase, or change any of the terms or conditions of any agreement, instrument, document, indenture, or other writing
evidencing or concerning Indebtedness permitted under the Loan Agreement. Parent has requested that Lenders consent to the amendment and restatement of the Investor Notes dated January 28,
2004, executed by Parent and delivered to the Investors, in the form of Exhibit A attached hereto (the "Amended and
Restated Notes"). Lenders hereby consent to such amendment and restatement on the terms and conditions of this Amendment. 

5.    EQUITY UNDERTAKING. Parent covenants and agrees that it shall cause the Investors to invest not less than
$2,000,000 in additional equity in Parent between March 30, 2004 and May 15, 2004. Borrowers covenant and agree that, if Parent fails to cause such additional equity to be raised within
the time period set forth, Agent shall be fully authorized to retain, at Borrowers' full cost and expense, such business consultant as Agent may select in its sole discretion to review Borrowers'
operations and such other matters as Agent may determine in its sole discretion and Borrowers shall cooperate fully with such business consultant in the performance of its duties. Failure to comply
with the terms and provisions of the immediately preceding sentence shall be an Event of Default under the Loan Documents. 

6.    CONDITIONS PRECEDENT TO THIS AMENDMENT. The satisfaction of each of the following shall constitute
conditions precedent to the effectiveness of this Amendment and each and every provision hereof: 

        (a)   Agent
shall have received for its own account an amendment fee in the amount of $50,000, which amendment fee shall be fully earned as of the date hereof and shall not be
subject to refund, rebate or proration for any reason whatsoever; 

        (b)   Agent
shall have received a copy of a waiver of the EBITDA Cross-Default and the Note Payment Default, in form and substance satisfactory to Agent in its sole
discretion, duly executed by the Investors and certified as true and correct and in full force and effect by an authorized officer of Parent; 

        (c)   Agent
shall have received copies of the Amended and Restated Notes, in form and substance satisfactory to Agent in its sole discretion, duly executed by Parent and
certified as true and correct and in full force and effect by an authorized officer of Parent; 

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        (d)   The
representations and warranties in the Loan Agreement and the other Loan Documents shall be true and correct in all respects on and as of the date hereof, as though
made on such date (except to the extent that such representations and warranties relate solely to an earlier date); 

        (e)   No
Default or Event of Default shall have occurred and be continuing on the date hereof or as of the date of the effectiveness of this Amendment; and 

        (f)    No
injunction, writ, restraining order, or other order of any nature prohibiting, directly or indirectly, the consummation of the transactions contemplated herein shall
have been issued and remain in force by any Governmental Authority against any Borrower, Agent, or any Lender. 

7.    CONSTRUCTION. THIS AMENDMENT SHALL BE GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH, THE LAW OF THE STATE
OF NEW YORK APPLICABLE TO CONTRACTS MADE AND TO BE PERFORMED IN THE STATE OF NEW YORK. 

8.    ENTIRE AMENDMENT; EFFECT OF AMENDMENT. This Amendment, and the terms and provisions hereof, constitute
the entire agreement among the parties pertaining to the subject matter hereof and supersede any and all prior or contemporaneous amendments relating to the subject matter hereof. Except for the
amendments to the Loan Agreement expressly set forth in Section 2 hereof, the Loan Agreement and other Loan Documents shall remain unchanged and
in full force and effect. To the extent any terms or provisions of this Amendment conflict with those of the Loan Agreement or other Loan Documents, the terms and provisions of this Amendment shall
control. This Amendment is a Loan Document. 

9.    COUNTERPARTS; TELEFACSIMILE EXECUTION. This Amendment may be executed in any number of counterparts, all
of which taken together shall constitute one and the same instrument and any of the parties hereto may execute this Amendment by signing any such counterpart. Delivery of an executed counterpart of
this Amendment by telefacsimile shall be equally as effective as delivery of an original executed counterpart of this Amendment. Any party delivering an executed counterpart of this Amendment by
telefacsimile also shall deliver an original executed counterpart of this Amendment, but the failure to deliver an original executed counterpart shall not affect the validity, enforceability, and
binding effect of this Amendment. 

10.    MISCELLANEOUS

        (a)   Upon
the effectiveness of this Amendment, each reference in the Loan Agreement to "this Agreement", "hereunder", "herein", "hereof" or words of like import referring to
the Loan Agreement shall mean and refer to the Loan Agreement as amended by this Amendment. 

        (b)   Upon
the effectiveness of this Amendment, each reference in the Loan Documents to the "Loan Agreement", "thereunder", "therein", "thereof" or words of like import
referring to the Loan Agreement shall mean and refer to the Loan Agreement as amended by this Amendment. 

[SIGNATURE
PAGE FOLLOWS] 

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        IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed and delivered as of the date first above written. 

	 	 	AEGIS COMMUNICATIONS GROUP, INC.

a Delaware corporation, as a Borrower and Administrative Borrower
	

 	
 	

By:	
 	

/s/  HERMAN M. SCHWARZ      

	 	 	Title:	 	President and CEO

	

 	
 	
ADVANCED TELEMARKETING CORPORATION

a Nevada corporation, as a Borrower
	

 	
 	

By:	
 	

/s/  HERMAN M. SCHWARZ      

	 	 	Title:	 	President

	

 	
 	
IQI, INC.

a New York corporation, as a Borrower
	

 	
 	

By:	
 	

/s/  HERMAN M. SCHWARZ      

	 	 	Title:	 	President

	

 	
 	
LEXI INTERNATIONAL, INC.

a California corporation, as a Borrower
	

 	
 	

By:	
 	

/s/  HERMAN M. SCHWARZ      

	 	 	Title:	 	President

	

 	
 	
INTERSERV SERVICE CORPORATION

a Delaware corporation, as a Borrower
	

 	
 	

By:	
 	

/s/  GENE SPEYER      

	 	 	Title:	 	President

	

 	
 	
WELLS FARGO FOOTHILL, INC.

a California corporation, as Agent and as a Lender
	

 	
 	

By:	
 	

/s/  ROBERT BERNIER      

	 	 	Title:	 	Vice President

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Exhibit 10.58

AMENDMENT NUMBER 1 TO AND WAIVER AND CONSENT UNDER LOAN AND SECURITY AGREEMENTQuickLinks
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Exhibit 10.59    
    

 
 

WAIVER AND CONSENT UNDER
  AMENDED AND RESTATED SECURED PROMISSORY NOTES    
    

        THIS WAIVER UNDER AMENDED AND RESTATED SECURED PROMISSORY NOTES (this "Waiver"), dated as of March 30,
2004, is entered into by AEGIS COMMUNICATIONS GROUP, INC., a Delaware corporation ("Aegis"),
Deutsche Bank AG—London, acting through DB Advisors LLC, as Investment Advisor ("Deutsche Bank"), and Essar Global Limited ("Essar") (Deutsche Bank and Essar, together with their
respective successors and assigns, are referred to hereinafter each individually as a "Lender" and collectively as the
"Lenders"), in light of the following: 

W I T N E S S E T H  

        WHEREAS, Aegis is the maker of those certain Amended and Restated Secured Promissory Notes dated January 28, 2003, held by Deutsche Bank and Essar in the
principal amounts of $10,087,352.00 and $10,143,815.00, respectively (the "Notes"); 

        WHEREAS,
Aegis and each of its subsidiaries that are signatories thereto, each of the lenders that are signatories thereto and Wells Fargo Foothill, Inc., a California
corporation, as the Arranger and Administrative Agent are parties to that certain Loan and Security Agreement, dated as of January 26, 2004 (as amended, restated, supplemented, or modified from
time to time, the "Loan Agreement"); and 

        WHEREAS,
Aegis has informed Lenders that violations of the Notes and the Loan Agreement have occurred as a result of Borrowers' failure to comply with certain terms and provisions
thereof; and 

        WHEREAS,
Aegis has requested that Lenders waive such violations of the Notes; and 

        WHEREAS,
Aegis has further requested that the Notes be amended to modify certain terms more fully set forth hereinbelow; 

        NOW,
THEREFORE, for good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged and based upon the following, the parties hereby agree to amend the
Notes and Lenders hereby grant certain waivers as follows: 

1.     DEFINITIONS  

        Capitalized terms used herein and not otherwise defined herein shall have the meanings ascribed to them in the Notes. 

2.     AMENDMENT TO NOTES  

        Upon the due execution and delivery thereof by Aegis, the Notes will be amended and restated in their entirety as the Second Amended and Restated Secured
Promissory Notes substantially in the forms attached hereto as Exhibit A (the "New Notes"). 

3.     WAIVER  

        (a)   Aegis
has informed Lenders that Aegis has failed to maintain or achieve EBITDA of not less than $421,000 for the two-month period ending on the last day of
the month of February, 2004, as required under Section 3.16(a) of the Notes (the "EBITDA
Default"). The EBITDA Default also constitutes a default under the Loan Agreement, and as such, represents an Event of Default under  Section 4.10 of the Notes (the
"EBITDA Cross-Default"). At the request of Aegis, Lenders hereby
waive any violation of Section 3.16(a) and Section 4.10 of the Notes or any other
provision of the Notes caused by the EBITDA Default and the EBITDA Cross-Default 

        (b)   Aegis
has informed Lenders that Aegis has failed to pay the full amount of certain scheduled payments of principal under the Notes, resulting in an Event of Default
under Section 4.2 of the Notes (the "Note Payment Default"). At the request of Aegis, and upon
execution by Aegis of the New Notes, 

 

Lenders
hereby waive any violation of Section 4.2 of the Notes or any other provision of the Notes caused by the Note Payment Default. 

4.     CONDITIONS PRECEDENT TO THIS WAIVER  

        The satisfaction of each of the following shall constitute conditions precedent to the effectiveness of this Waiver and each and every provision hereof: 

        (a)   No
Default or Event of Default shall have occurred and be continuing on the date hereof or as of the date of the effectiveness of this Waiver; and 

        (b)   No
injunction, writ, restraining order, or other order of any nature prohibiting, directly or indirectly, the consummation of the transactions contemplated herein shall
have been issued and remain in force by any Governmental Authority against any Borrower, Agent, or any Lender. 

5.     CONSTRUCTION  

        THIS WAIVER SHALL BE GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH, THE LAW OF THE STATE OF NEW YORK APPLICABLE WITHOUT REGARD TO PRINCIPLES OF CONFLICTS OF LAW. 

6.     ENTIRE WAIVER; EFFECT OF WAIVER  

        This Waiver, and the terms and provisions hereof, constitute the entire agreement among the parties pertaining to the subject matter hereof and supersede any and
all prior or contemporaneous amendments relating to the subject matter hereof. 

7.     COUNTERPARTS; TELEFACSIMILE EXECUTION  

        This Waiver may be executed in any number of counterparts, all of which taken together shall constitute one and the same instrument and any of the parties hereto
may execute this Waiver by signing any such counterpart. Delivery of an executed counterpart of this Waiver by telefacsimile shall be equally as effective as delivery of an original executed
counterpart of this Waiver. Any party delivering an executed counterpart of this Waiver by telefacsimile also shall deliver an original executed counterpart of this Waiver, but the failure to deliver
an original executed counterpart shall not affect the validity, enforceability, and binding effect of this Waiver. 

[SIGNATURE
PAGE FOLLOWS] 

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        IN WITNESS WHEREOF, the parties hereto have caused this Waiver to be executed and delivered as of the date first above written. 

	 	 	AEGIS COMMUNICATIONS GROUP, INC.
	

 	
 	

By:	
 	

/s/  HERMAN M. SCHWARZ      

	 	 	Title:	 	President

	

 	
 	
DEUTSCHE BANK AG—LONDON ACTING THROUGH DB ADVISORS, LLC AS INVESTMENT ADVISOR
	

 	
 	

By:	
 	

/s/  PAUL BIGLER      

	 	 	Title:	 	Chief Operating Officer

	

 	
 	
ESSAR GLOBAL LIMITED
	

 	
 	

By:	
 	

/s/  MADHU VUPPULURI      

	 	 	Title:	 	Executive Director

3

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Exhibit 10.59

WAIVER AND CONSENT UNDER AMENDED AND RESTATED SECURED PROMISSORY NOTES

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