Document:

csgs-ex1025by_205.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.25BY

 

EIGHTY-FOURTH AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

 

This EIGHTY-FOURTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC (“Customer”). The effective date of this Amendment is the date last signed below (the "Effective Date").  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement (CSG document No. 2298875) dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

CSG and Customer agree as follows:

 

1.  Customer requested and CSG previously provided Customer with the ability to access the CSG Workforce Express® enterprise interface (the “WFX Enterprise Interface”) as described in the Sixty-eighth Amendment to the Agreement (CSG document no. 4104340) (the "68th Amendment") and, as a result, the WFX Enterprise Interface was implemented specifically for use as described in that certain Statement of Work executed as of March 18, 2015 (CSG document no. 4104342) (the “WFX Enterprise Interface SOW") to Customer's production and CTER environments.  

 

Customer and CSG acknowledge and agree the WFX Enterprise Interface will support multiple Customer WFX interfaces pursuant to an implementation SOW similar to the terms provided in the WFX Enterprise Interface SOW referenced above.  To ensure clarity of the intent of the Parties regarding the WFX Enterprise Interface, the description and fee table paragraphs 1 and 2, respectively, of the 68th Amendment are hereby deleted in their entirety and replaced as follows:   

 

a)  Customer desires and CSG agrees to provide Customer with access to the CSG Workforce Express® enterprise interface (the “WFX Enterprise Interface”) which will support multiple WFX interface transactions.  Each such WFX interface, as may be requested by Customer from time to time, will be implemented pursuant to a mutually agreed upon Statement of Work between CSG and Customer (the "WFX Enterprise Interface SOWs"). 

 

b)  Upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, Schedule F, CSG Licensed Products, Section III. CSG Workforce Express® (WFX), shall be amended to add a new subsection D, "Workforce Express Enterprise Interface," to include the fees set forth below for the WFX Enterprise Interface described in this Amendment.

 

D.  Workforce Express Enterprise Interface

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
1.WFX Enterprise Interface implementation and integration to Customer's production and CTER environments (Note 1)
	
*** *******
	
*****

	
2.******* WFX Enterprise Interface Maintenance and Support Fee per each block of ********* WFX transactions, per month (Note 2) (Note 3) (Note 4)
	
*******
	
$********

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

Note 1: WFX Enterprise Interface implementation and integration services will be provided pursuant to WFX Enterprise  Interface SOWs for the WFX Interface transactions identified in any/each applicable WFX Enterprise Interface SOW.  Transactions generated as a result of implementation of any such WFX Enterprise Interface SOW shall count towards the block of per month WFX transactions identified in Item 2 of the fee table above.

Note 2: The Monthly WFX Enterprise Interface Maintenance and Support Fee is intended to be incremental.  For example, if Customer had a *********** ****** of  ********* *** ************ in the current billing *****, the ******* WFX Enterprise Interface Maintenance and Support Fee for all ********* would be $********; if Customer had a transaction volume of ********* WFX transactions in the current billing *****, the ******* WFX Enterprise Interface Maintenance and Support Fee for all ********* would be $********.

Note 3:  The ******* WFX Enterprise Interface Maintenance and Support Fee shall apply to WFX Enterprise Interface transactions in Customer's production and CTER environments.  

Note 4.  The ******* WFX Enterprise Interface Maintenance and Support Fee, referenced above, will be subject to the annual adjustment to fees, pursuant to Section 5.3 of the Agreement.

 

 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

 

		
	
CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

 

By: /s/ Mike Ciszek
	
 

 

By:  /s/ Joseph T. Ruble

	
 

Name:  Mike Ciszek
	
 

Name:  Joseph T. Ruble

	
 

Title:  VP, Billing & Collections
	
 

Title:  EVP, CAO & General Counsel

	
 

Date:  1/8/16
	
 

Date:  13 Jan 2016csgs-ex1025bz_204.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.25BZ

 

EIGHTY-FIFTH AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

 

 

This EIGHTY-FIFTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC (“Customer”). The effective date of this Amendment is the date last signed below (the "Effective Date").  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement (CSG document No. 2298875) dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

 

WHEREAS, Customer requested and CSG previously provided CSG's Customer Communication Center ("CCC") and CSG's AscendonTM Evolved Customer as a Recurring Service under the Agreement, which included a component of CCC called Event Manager as well as the provision of maintenance and support for up to *** ******* (*********) of Customer's subscribers, as described in the Fifty-sixth Amendment to the Agreement, dated February 27, 2015 (CSG document number 2508403) (the “56th Amendment”); and

 

WHEREAS, subsequently, Customer requested and CSG provided increased capacity for CCC and Ascendon for up to ***** ******* (*********) of Customer’s subscribers including maintenance and support, for the fees specified in the Seventy-ninth Amendment to the Agreement, dated November 23, 2015 (CSG Document 4107829) (the "79th Amendment"); and 

 

WHEREAS, Customer requested and CSG agrees to provide additional capacity to *** ******* (*********) Customer’s subscribers for CCC and CSG’s AscendonTM Evolved Customer which will bring the current aggregate capacity to ***** ******* (*********) Customer subscribers as well as provide pricing and terms for additional increases of *** ******* (*********) Customer subscribers. 

 

NOW, THEREFORE, in consideration of the mutual covenants and agreements contained herein and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, CSG and Customer agree to the following as of the Effective Date:

 

1.  Upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, which includes the 56th Amendment and the 79th Amendment, Customer desires to purchase and CSG agrees to invoice for Additional Event Manager Capacity of *** ******* (*********) additional Customer subscribers, which will result in an aggregate amount of ***** ******* (*********) Customer subscribers.

 

2.  As a result, Schedule F, FEES, CSG SERVICES, Section X entitled "CSG's Customer Communication Center (CCC) and AscendonTM Evolved Customer," is amended as follows:

 

a)  Add a new subsection 3 to Subsection A:

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

X. CSG's Customer Communication Center (CCC) and AscendonTM Evolved Customer (Note 10)

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
A.  Customer Communication Center
	
 
	
 

	
3.  Additional Event Manager Capacity (Note 13)
	
 
	
 

	
a)    Perpetual License for the Term of the Agreement
	
********
	
$*********

	
b)   Access Maintenance and Support Fee
	
********
	
$********

	
c)   Management Services Fee 
	
*******
	
(Note 14)

Note 13: Additional Event Manager Capacity means additional capacity of *** ******* (*********) Customer subscribers. 

Note 14: CSG agrees to include Management Service Fees for each additional capacity of *** ******* (*********) Customer subscribers up to a maximum cumulative total of *** ******* (**********) Customer subscribers in the ******* amount reflected on line A.2.(c)within this Section X. CSG's Customer Communication Center (CCC) and AscendonTM Evolved Customer.  In the event Customer reaches a cumulative total of *** ******* (**********) Customer subscribers, CSG and Customer agree to discuss Customer’s requirements and agree upon necessary additional fees for applicable capacity above (**********) Customer subscribers.  

 

b)  The line item, below, of Subsection B of Section X, is deleted in its entirety and replaced as follows with all other terms of Subsection B of Section X unmodified:

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
B. Ascendon Evolved Customers for up to ***** ******* (*********) Customer subscribers (Note 2) (Note 3) (Note 4) (Note 11)
	
 
	
 

 

3.  For clarification purposes, the one-time Perpetual License and the annual Access Maintenance and Support Fees in Section 2 of this Amendment in the above table, shall be invoiced commencing as of Customer's ******** **** invoice for the Additional Event Manager Capacity.  For purposes of this ***** ****’* ****** Access Maintenance and Support Fee, such ****** fee shall be prorated to reflect the amount applicable for the period ******** **** through ********* **** (i.e., $********).  Beginning ******* **** and ******** thereafter through the term of the Agreement, the Access Maintenance and Support Fee for this *** ******* (*********) additional Customer subscribers capacity shall be invoiced for the respective ************ period along with the ***** ******* (*********) Customer subscribers capacity in accordance with the terms and conditions of the Agreement.

 

 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

 

		
	
CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

 

By: /s/ Mike Ciszek
	
 

 

By:  /s/ Gregory L. Cannon

	
 

Name:  Mike Ciszek
	
 

Name:  Gregory L. Cannon

	
 

Title:  VP, Billing & Collections
	
 

Title:  VP & Chief Compliance Officer

	
 

Date:  4/15/16
	
 

Date:  4/19/16

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