Document:

Contact Center Master Services Agreement

 Exhibit 10.1 
 

 
 CONTACT CENTER MASTER SERVICES AGREEMENT 
 Agreement # CW164810 
  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 

 

 
 CONTACT CENTER MASTER SERVICES AGREEMENT 
 This Contact Center Master Services Agreement (“Agreement”) is entered into as of August 30, 2009 (“Effective Date”) by and between
Rainmaker Systems, Inc., a Delaware corporation a (“Supplier”) at 900 E Hamilton Ave Ste 400, Campbell, CA, 95008-0670 and HEWLETT-PACKARD COMPANY, a Delaware corporation (“HP”) at 3000 Hanover Street, Palo Alto, CA, 94304-1112.

  

	1.	NATURE OF AGREEMENT 

  

	 	1.1	General Scope. This Agreement specifies the terms and conditions under which Supplier will provide Services to HP, as requested from time to time and as further
described in a Statement of Work (defined below). Except as otherwise stated in this Agreement, the parties intend, and hereby agree, that any such Statement of Work shall be governed by this Agreement, as though the provisions of this Agreement
were set forth in their entirety within such Statement of Work, and so that each Statement of Work and this Agreement shall be considered one, fully integrated document and agreement. 

  

	 	1.2	Eligible Purchasers. This Agreement enables HP and its Subsidiaries and Affiliates worldwide to purchase Services from Supplier in accordance with the terms and
conditions set forth herein. The parties acknowledge that the availability and the nature of Services offered hereunder, and applicable terms and conditions therefore, may vary in certain countries as a result of local legal restrictions and
mandatory requirements as further described in a separately executed Local or Regional Implementation Agreement “LIA/RIA”, a sample template of which is attached as Exhibit C (Local/Regional Implementation Agreement). Unless
a separately executed LIA/RIA specifically refers to and amends a term of this Agreement, the terms and conditions of this Agreement will control and take precedence over any conflicting terms in any such LIA/RIA. 

  

	 	1.3	Term of Agreement. Unless earlier terminated pursuant to Section 18, (Termination) this Agreement will have a term of three (3) year from the
Effective Date set forth above. HP shall have the option of renewing this Agreement for successive one (1) year terms, subject to HP providing notice no later than 90 days prior to expiration of the then-current term. 

 

	 	1.4	 PURCHASE ORDER REQUIREMENT. SUPPLIER ACKNOWLEDGES AND AGREES THAT IT WILL NOT COMMENCE ANY WORK FOR HP OR INCUR ANY RELATED EXPENSES OR COSTS
UNLESS AND UNTIL IT HAS RECEIVED AN HP PURCHASE ORDER EXPRESSLY AUTHORIZING SUCH WORK. SUPPLIER FURTHER ACKNOWLEDGES AND AGREES THAT IT SHALL NOT BE ENTITLED TO RECOVER, AND HEREBY IRREVOCABLY WAIVES ITS RIGHT TO PURSUE, ANY FEES, COSTS, LOSS OR
DAMAGES FROM HP UNDER ANY LEGAL OR EQUITABLE THEORY IN CONNECTION WITH ANY WORK THAT WAS COMMENCED PRIOR TO RECEIPT OF SUCH AN HP PURCHASE ORDER. SUPPLIER FURTHER AGREES AND ACKNOWLEDGES THAT ABSENT A MUTUALLY AGREED AND WRITTEN AMENDMENT TO THIS
PROVISION, THE FOREGOING SHALL BE TRUE NOTWITHSTANDING ANY REPRESENTATION, PROMISE OR INDUCEMENT,

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
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WHETHER ORAL OR WRITTEN, MADE BY ANY EMPLOYEE OR AGENT OF HP. NOTHING CONTAINED HEREIN, NOR IN ANY STATEMENT OF WORK OR OTHER AGREEMENT OF THE PARTIES SHALL OBLIGATE HP TO ISSUE A PURCHASE ORDER
UNDER ANY CIRCUMSTANCES. 

  

	2.	DEFINITIONS 

  

	 	2.1	“Affiliate” or “Subsidiary” means a corporation or other business entity anywhere in the world in which HP owns or controls, directly
or indirectly, an equitable interest representing the right to elect the majority of the directors or persons performing similar functions or, if the law of the applicable jurisdiction does not permit such majority interest, then the maximum
allowable under such law. 

  

	 	2.2	“Applicable Laws” means applicable local, state, and federal laws, executive orders, rules, regulations, ordinances, codes, orders, and decrees of all
governments or agencies of domestic or foreign jurisdiction in which Services will be performed. 

  

	 	2.3	“Automatic Data Collection Services” or “ADCS” means any services that collect, produce, gather or access data relating to the
behavior or profiling of a particular user on a web site or in conjunction with any other online or electronic activities, including without limitation email or short message services, SMS, clicking on links or opening emails.

  

	 	2.4	“Business Continuity Plan” (BCP) means a plan for how an organization will recover and restore partially or completely interrupted critical
functions(s) within a predetermined time after a natural or hum induced disaster or extended disruption. 

  

	 	2.5	“Content” means without limitation, all files, pages, data, works, information, images, photographs, illustrations, audio clips, email, metatags,
software, all text, pictures, sound, graphics, video and other data provided by HP, or by Supplier or a third party upon HP’s request pursuant to this Agreement, as such material may be modified from time to time. 

  

	 	2.6	“Disaster Recovery Plan” means a plan for coping with the unexpected or sudden loss of key personnel, data, hardware or software necessary to resume
critical business operations after a natural or human induced disaster. 

  

	 	2.7	“HP”, throughout this Agreement (with the exception of Section 5 – Financial Terms), means the Hewlett-Packard Company and all of its Affiliates
and Subsidiaries. Within Section 5 – Financial Terms, “HP” means the Hewlett-Packard Company. 

  

	 	2.8	“Information Assets/Systems” means information systems including, but not limited to, net-services, computers, computer systems, communication systems,
voice and data networks, databases, records systems, voice mail, security systems, and other information systems; and means of access to such systems including, but not limited to, passwords, tokens, keys, logon scripts or other authentication
information and other devices as may be used to access such systems/assets. 

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
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	 	2.9	“Intellectual Property Rights” or “Intellectual Property” means all rights in patents, copyrights, moral rights, trade secrets, mask
works, trademarks, service marks and other Intellectual Property Rights 

  

	 	2.10	“Maximum Cost” means the maximum cost to be paid by HP for the Services specified in a particular Statement of Work to be performed under this
Agreement. 

  

	 	2.11	“Personnel” means all workers, including but not limited to Supplier’s employees, temporary workers, flex-force and others employed or contracted
by Supplier for the provision of Services to HP hereunder. 

  

	 	2.12	“Pre-Existing Intellectual Property” of a party means any Intellectual Property that has been conceived or developed by such party before Supplier
renders any Services under this Agreement or that is conceived or developed by such party at any time wholly independently of the Supplier’s Services under this Agreement. 

  

	 	2.13	“Purchase Order” means a written authorization issued by HP to authorize Supplier to perform all or a portion of the Services.

  

	 	2.14	 “Resale Channel” means a group of non-HP 3rd party consumer and commercial retailers, and/or distributors, which purchase HP products and services to be resold to
end user Customers. 

  

	 	2.15	“Scorecard” means the report that reflects the results of one of the tools used by HP to evaluate Supplier’s performance of its obligations under
this Agreement based on certain measurement criteria, as further provided in Exhibit E (Scorecard Guidelines). 

  

	 	2.16	“Services” means the services to be provided by Supplier pursuant to this Agreement, as further described in a Statement of Work.

  

	 	2.17	“Site” means any HP location where Services are to be provided. 

  

	 	2.18	“Statement of Work” or “SOW” means a document that describes the Services to be performed pursuant to this Agreement, that is signed
by an authorized representative of (i) HP (or the applicable Affiliate or Subsidiary), and (ii) Supplier. Except as otherwise agreed by the parties in writing, all Statement(s) of Work shall be written pursuant to the\guidelines as set
forth Exhibit A. 

  

	 	2.19	“Subcontractor” means any and all third parties that have direct contracts with Supplier or with any other Subcontractor to perform a portion of the
Services under this Agreement. 

  

	 	2.20	“Work Product” means messages, message content, ADCS data, customer data resulting from the services, models, devices, reports, computer programs,
tooling, schematics and other diagrams, instructional materials, and anything else Supplier, its agents, employees, and Subcontractors produce in connection with this Agreement. 

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
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	3.	SERVICES 

  

	 	3.1	Services. Supplier will provide those Services described in the Statement of Work, subject to and in compliance with the terms and conditions of this Agreement
and all Applicable Laws. All Services will be performed at the request of HP, and may be more specifically described in, and authorized by, a Purchase Order and accompanied by a Statement of Work. The terms and conditions of this Agreement shall
apply to all such Statements of Work. 

  

	 	3.2	Statement of Work. The parties shall execute a Statement of Work (SOW) for the undertaking by the parties of each Service. Upon execution of the corresponding
Statement of Work, Supplier shall undertake to perform the Services and HP shall establish the appropriate HP Purchase Order for invoicing and billing purposes. Services set forth in any one Statement of Work may be concurrent with and/or successive
to other Services under their respective Statement of Work. 

  

	 	3.3	Acceptance. **** If any Service is not acceptable, HP shall notify Supplier specifying its reasons, and Supplier shall, at no additional cost, conform such
Service to HP’s requirements. 

  

	 	3.4	Additional Performance Measures. In addition to any other performance requirements set out in any Statement of Work or other related documents attached to this
Agreement by reference. Supplier agrees to perform within the guidelines stated in the Scorecard and agrees to a performance evaluation which will be performed on a regular basis. The Scorecard Guidelines are attached hereto and made a part hereof
as Exhibit E. 

  

	 	3.5	Permits, Licenses and Inspections. If applicable, Supplier will secure and pay for all licenses, permits and inspections necessary for prosecution and completion
of the Services. Upon HP’s request, Supplier will deliver to HP copies of all permits, written approvals, licenses and inspections promptly after their receipt by Supplier. 

  

	 	3.6	Temporary Suspensions. HP shall have the right to temporarily suspend the performance of Services under a Statement of Work as a part of an HP mandated temporary
suspension with the exclusion of **** provided, however, that (i) HP shall provide Supplier with ****, advance notice of each Temporary Suspension (ii) Supplier shall not be obligated (but shall use commercially diligent efforts at no
additional cost to HP) to retain the availability of its Personnel to resume providing Services upon the expiration of the Temporary Suspension; and (iii) **** For purposes of this section only, in addition to the methods of notice permitted in
Section 19.8 notice may also be provided via electronic mail to (i) the person identified in the Agreement to receive notices on behalf of Supplier or (ii) the applicable Project Managers identified in each Statement of Work.

  

	 	3.7	Training. Supplier agrees to provide to HP such technical assistance and training to HP personnel as may be reasonably requested by HP in order for HP to use,
copy and distribute the Services as contemplated by this Agreement. **** HP agrees to provide Supplier with the necessary information of HP Products, Services, tools, processes and other Items of information required to perform the Services.
Supplier agrees to use said information for HP purposes only. Training to facilitate delivery of Services by Supplier is not covered by this section 3.7. 

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
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	 	3.8	Business Continuity Plan. 

  

	 	a)	Supplier represents that it has a current business continuity and disaster recovery (BCP) plan which details strategies for response to and recovery from a broad
spectrum of potential disasters that could disrupt operations and timely delivery of materials and Services required pursuant to this Agreement. The BCP (attached as Exhibit J) will be presented for HP review, approved, and as part of
the Agreement. The approved BCP will remain in effect for the term of this Agreement. HP and Supplier acknowledge and agree that HP has approved a BCP under which the Supplier has been operating and that Supplier will address any concerns with such
BCP, expressed by HP, and will update the BCP if required in writing by HP. 

  

	 	b)	Supplier represents and warrants that the HP approved BCP will be employed to resolve at a minimum, phone service, internet services, computer activity, facility power,
employee turnover, or employee’s ability to get to Supplier facility, is interrupted, or any other event which could disrupt operations and impair Supplier’s ability to provide Services occurs. The plans must address onsite and offsite
operational plans for applications, systems and telecommunications components as well as detailed coordination and notification plans. 

  

	 	c)	The BCP plan will include a Hazard analysis, written recovery plan, Disaster avoidance procedures and documented emergency and incident response procedures, a
mitigation plan to prevent losses or minimize effects of unavoidable ones, and a crisis communication plan. “Hazard” means an existing or unusual occurrence in the natural or human-made environment that may adversely affect human life,
property, or activity to the extent of a disaster. “Disaster” means a serious disruption of the functioning of an organization, causing widespread human, business interruption, material or environmental losses that exceed the ability of
the organization to cope using only its own resources. Industrial/Technological Hazards include but are not limited to destruction of data storage, retrieval, and processing facilities, hazardous materials release, loss of data systems integrity
from breaches of security, power failures, structural failures, telecommunications failures, and transportation failures. Natural Hazards include but are not limited to earthquake, flood, hurricane, landslide, tornado, tsunami, volcano, wild or
forest fire, and windstorm and winter storm. 

  

	 	d)	Supplier will include a complete a BCP within each SOW. Supplier will conduct an annual test and evaluation of its business continuity and disaster recovery plan, which
upon request by HP may be witnessed by HP, to ensure expected systemic and process responsiveness from Supplier. Supplier will make its business continuity plan and the annual evaluation available to HP or its designated representative for review
with any jointly agreed to changes in the plan. 

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
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	4.	SITE SECURITY AND SAFETY 

  

	 	4.1	Site Access. If HP permits Supplier access to any Site, then Supplier shall comply with all applicable Site security and safety policies and procedures,
including, but not limited to, Exhibit L (General Safety and Security Policies). Supplier shall provide HP with a list of current Personnel whom it designates to perform the Services that will require access to the Site. Supplier will
immediately replace, at Supplier’s expense, Personnel who fail to comply with applicable Site security and safety policies. 

  

	 	4.2	Identification Badges. All Personnel assigned to work on an HP Site will be required to wear a visible HP-issued identification badge. The HP Program Manager
will arrange for picture I.D. badges, for Personnel requiring unescorted access to the HP Site. 

  

	 	4.3	Prior Employment. Individuals whose prior employment ended as a result of involuntary termination for misconduct on any HP Site are not permitted on the premises
and Supplier shall not knowingly assign such individual without prior written authorization from HP. Personnel assigned to a Statement of Work must not have been regular employees of HP at any time during the twelve (12) month period
immediately prior to the assigned Personnel’s first day of work. 

  

	 	4.4	Conditions for Granting Unescorted Site Access. As a condition for granting unescorted Site access, HP requires Supplier to conduct a drug test, credit history
check and a criminal background check on Personnel and Subcontractors prior to assignment at HP in accordance with the attached Exhibit H (Drug Testing, Credit History Checks and Background Checks). All Personnel and Subcontractors failing
either the drug test or criminal background check will not be granted unescorted access to HP. In this event, Supplier shall assign alternate Personnel or Subcontractors who shall be subject to the same conditions. All fees and costs associated with
the drug test and criminal background check are the sole responsibility of Supplier. 

  

	 	4.5	Review of Drug Test, Credit History Check and Criminal Background Check Materials. To the maximum extent allowable by the Applicable Laws, Supplier shall
maintain and have readily available for inspection and/or audit by HP all materials pertaining to **** background checks of all Personnel and Subcontractors assigned to HP. Supplier must retain such materials for at least **** after expiration or
termination of this Agreement. 

  

	 	4.6	Termination of Supplier’s Personnel Assignment to HP. 

  

	 	a.	Termination or Re-assignment of Personnel. Supplier will immediately notify HP upon termination or re-assignment of any Personnel who have been granted
access privileges to an HP Site, Information System or communication network, including but not limited to, voice mail and e-mail. Additionally, Supplier shall be responsible for the return of all equipment, security badges and access cards
issued to such Personnel by HP. 

  

	 	b.	Fee for Non-Returned Badges and Access Cards. Supplier shall pay to HP a fee of $100 USD (or the foreign equivalent thereof) for each non-returned or lost
security badge or access card. HP reserves the right to charge Supplier for expenses incurred by HP in recovering any security badge and access card. Any expenses incurred by Supplier in recovering a security badge or access card shall not be
billable to HP and shall be at the sole expense of the Supplier. 

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
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	5.	FINANCIAL TERMS 

  

	 	5.1	Basis of Compensation. Supplier will be paid for Services and be reimbursed for expenses according to the Contract Pricing specified in any Statements of Work,
or other related documents attached to this Agreement by reference, or as outlined hereto in Exhibit B (Contract Pricing). The Contract Pricing will cover all fees of Supplier, costs of operation, fringe benefits attributable to payroll,
overhead, profit, social charges and all applicable taxes. No proposed change in the Contract Pricing will be effective unless approved in writing by HP. HP may use any appropriate cost method to compensate Supplier, including without limitation,
(a) time and materials not-to-exceed, (b) fixed price (lump-sum), (c) unit cost or (d) any combination of (a), (b) and (c). The method used will be specified in the applicable Statement of Work and Purchase Order.

  

	 	5.2	Invoices. Provided that Supplier has received an HP Purchase Order consistent with Section 1.4 above, Supplier will be paid for Services and be reimbursed for
expenses according to the contract pricing specified in the Statement of Work and Purchase Order. Unless otherwise expressly stated in any Purchase Order, Statement of Work or other supporting documentation attached hereto, Supplier will invoice HP
monthly and only after acceptance by HP of Services provided in accordance with the specifications of the applicable SOW. With each invoice, Supplier will submit supporting documentation in a form satisfactory to HP and in detail sufficient for HP
to identify a) the Services rendered b) the name of the legal entity and c) the costs and expenses incurred in the performance of the Services. HP may deduct from Supplier’s outstanding invoices any monies owed to HP by Supplier. Unless
otherwise directed by HP, Supplier shall invoice HP electronically, at Supplier’s sole expense. Supplier is authorized to, and shall, submit such invoices and required information directly to HP’s authorized electronic invoicing
contractor. Supplier further understands that HP may utilize contractors, at HP’s sole discretion, to facilitate HP’s order and invoicing processes, and such use may entail disclosure of information about the Supplier, this Agreement, and
the receipt and processing of any Purchase Order, invoice and related documentation. 

  

	 	5.3	Payment by HP. HP will pay the **** amount due Supplier within **** of the invoice and any documentation required under this section 5. If any amount claimed by
Supplier in any invoice is disputed by HP, the parties will negotiate in good faith to resolve the dispute. Supplier’s acceptance of an “undisputed payment” will constitute a waiver of any claims of Supplier for payment for Services
covered by the corresponding invoice. An “undisputed payment” is either (a) payment in full of any Supplier invoice, (b) or payment of less than an invoiced amount to which Supplier has agreed in writing.

  

	 	5.4	Maximum Cost. The Maximum Cost to be paid to Supplier for Services will be the amount authorized in Purchase Orders authorizing the Services. Supplier will not
perform Services in excess of the Maximum Cost specified any Statement of Work and authorized by a Purchase Order. 

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
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	 	5.5	Most Favored Pricing. **** Pricing will be assessed on materially equivalent Services (equivalent Personnel, equivalent processes, equivalent labor, markets,
equivalent terms, equivalent volumes, etc.) rendered by Supplier to any other equivalent customer (equivalent business volume and scope, equivalent business relationship etc). If at any time during the term of this Agreement, Supplier accords to any
other such customer more favorable prices for materially equivalent Services, Supplier shall provide the Services to HP at the equivalent prices accorded to such other customer. 

  

	 	5.6	Taxes. Supplier will have sole responsibility for the payment of all employee taxes, compensation, wages, benefits, contributions, insurance, and like expenses,
if any, of its employees. Supplier will indemnify and hold harmless HP, its officers, directors and employees from and against all liability and loss in connection with, and will assume responsibility for payment of, all federal, state and local
taxes or contributions imposed as required under employment insurance, social security and income tax laws for Supplier’s employees engaged in the performance of this Agreement. 

  

	 	a)	Except as otherwise provided in this Agreement, prices are exclusive of applicable value added tax and other similar taxes (collectively “VAT”), sales
or use tax, freight charges and duties. Supplier may not attempt to increase such prices by any non-recoverable VAT it incurs as a cost on its purchases in relation to the supply made to HP. For orders subject to VAT, sales or use tax, such taxes,
if applicable, shall be added separately to Suppliers invoice and HP shall remit such taxes to Supplier. Supplier will not invoice or otherwise attempt to collect from HP any taxes with respect to which HP has provided Supplier with (i) a valid
resale or exemption certificate, (ii) evidence of direct payment authority, or (iii) other evidence, reasonably acceptable to Supplier, that such taxes do not apply. 

  

	 	b)	HP shall not be responsible for any taxes measured by Suppliers net income or taxes imposed through withholding. If HP is required by law to withhold and remit tax
relating to HP’s order to Supplier, HP shall be entitled to reduce the payment by the amount of such tax. 

  

	 	c)	It is Supplier’s responsibility to bill or not bill the correct VAT for its Services to HP at the Standard rate as per to the applicable VAT rules and legislation.
If VAT is applied, Supplier shall show clearly on its invoices the VAT applied in order to assist HP in recovering such VAT. In the situation where VAT is excluded from Supplier’s invoice then should the VAT rules change or the tax authorities
make a retrospective change to the said rules which means VAT must be paid after all even retrospective, then HP will pay Supplier the corresponding VAT and costs so claimed by the relevant tax authority upon receipt of evidence from Supplier that
VAT and the demanded sums are payable. Both parties will coordinate their approach in jurisdictions VAT and similar such taxes where the practice applied by the relevant authorities is not stabilized nor settled or inconsistent.

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 8 

	 	d)	If there are specific tax requirements within a given jurisdiction regarding the contents of this Agreement or a SOW, a Purchase Order or an Invoice, the parties agree
to make any and all changes to such document required by such legal jurisdiction. 

  

	 	e)	Where applicable Supplier shall ensure that its Invoices to HP or its Subsidiaries or Affiliates meet the requirements for deduction of input VAT by HP. HP shall not be
responsible for the payment of any duties or taxes imposed on the income or profits of the Supplier or taxes related to the Supplier’s costs of operation. 

  

	 	f)	US Sales and Use Tax. All prices mentioned in this Agreement are exclusive of any US sales or use tax. If US sales and use tax is applicable, such taxes shall be
separately stated on all invoices to HP. Supplier will not invoice or otherwise attempt to collect from HP any sales or use tax with respect to which HP has provided Supplier with a valid resale or exemption certificate. Supplier will separate all
goods and services delivered to HP into taxable and non-taxable categories on Supplier’s invoice such that HP is only taxed for the delivery of taxable goods and services and taxes are minimized to the extent legally permissible. If any
software license is provided either directly or as part of a service, the following shall apply: (i) Unless otherwise specified in this Agreement, Supplier will provide software to HP solely through means of hosting software on HP’s behalf
or remote telecommunications (i.e., electronic delivery) or through “load-and-leave” (i.e., the software is installed by the Supplier on the HP computer); and (ii) To the extent that HP deems it appropriate, HP will establish in an
attachment to this Agreement the geographical allocation for HP’s estimated or anticipated use of the license(s) conferred under this Agreement. The Supplier shall allocate the appropriate taxes to these locations to the extent allowed by the
local law(s) in the jurisdictions where anticipated use of the license(s) will occur. 

  

	 	5.7	Currency Exchange. In the event that there is a need for risk sharing with currency exchange, HP and Supplier agree that the process will be as shown in Exhibit
M Currency Exchange Process. 

  

	6.	RELATIONSHIP OF PARTIES 

  

	 	6.1	Independent Contractors. Supplier will act solely as an independent contractor. Nothing contained herein will be construed to create the relationship of
principal and agent, employer and employee, partners or joint ventures. HP assumes no liability for personal injury or property damage arising out of Supplier’s performance of this Agreement. 

  

	 	6.2	 Personnel. All Personnel shall be subject to the direction, supervision, and control of Supplier. Supplier will be fully responsible for the
acts and safety of Personnel while rendering Services to or for HP, its officers and employees. Supplier shall enforce strict discipline and good order among its Personnel and shall ensure that all Personnel comply with all applicable provisions of
this Agreement. Supplier shall not employ Personnel unfit or unskilled in the work assigned to them. HP may at any time request the removal of Supplier’s Personnel or Subcontractors from performing Services under this Agreement, with or without
cause, and

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
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Supplier will immediately comply with such requests. Supplier shall be solely responsible for: (i) payment of all Personnel compensation; (ii) payment of Personnel legal and contractual
benefits, including but not limited to social security, health insurance coverage and occupational benefits; (iii) compliance with all other employer duties and obligations in respect to Personnel, including payment of withholding taxes, as
applicable locally; and (iv) evacuation of Personnel, including from any Site, and all associated costs. 

  

	 	6.3	Back-up Personnel. Back-up Personnel. Supplier shall provide back-up Personnel for each of its Key Personnel **** HP shall be informed prior to back-up Key
Personnel being used. 

  

	 	6.4	Key Personnel. **** personnel who are critical to the success of the HP project shall be designated as Key Personnel within a Statement of Work. ****

  

	 	6.5	Subcontractors. **** Supplier agrees to impose on its subcontractors the same obligations imposed upon Supplier under this Agreement with respect to safety,
security, confidentiality, personal data, insurance and insurance certificates, indemnification and Contingent Worker Code of Conduct Training. Prior to commencement of the Services, and subsequently as Personnel are added, Supplier shall provide HP
with a list of Personnel performing Services for approval by HP. Supplier’s execution of any subcontracts, including subcontracts approved by HP, will not relieve, waive or diminish any obligation Supplier may have to HP under this Agreement.
Supplier shall be responsible and liable for all acts of its subcontractors, their employees or agents. Compensation for subcontracted Services will be included in the fees and costs billed by Supplier according to Section 5 (Financial Terms) of
this Agreement. 

  

	 	6.6	Prior to commencement of the Services, as Personnel are added, and assigned to the HP account, Supplier will ensure that all Personnel and Subcontractors will read and
sign a non-disclosure agreement containing terms substantially similar to the terms of Section 11 (Confidential Information) attached as Exhibit I (New Employee Confidential Disclosure Agreement). Supplier will keep these signed
non-disclosure agreements on file during and after the time Supplier’s Personnel performs work for HP. 

  

	 	6.7	Program Managers. HP and Supplier will each appoint and designate in writing a global program manager to act as the primary contact person and focal point for
all communications pursuant to this Agreement, (“Global Program Manager”). The Global Program Manager will be responsible for coordinating and supervising all matters relating to the implementation of this Agreement unless the parties
designate Local Program Managers. Supplier shall communicate to HP’s Global Program Manager and any applicable local Program Manager any problems and issues. Supplier shall ensure quality, professional interactions and communication, both
verbal and written, at all times. Any communication by Supplier with other service providers does not constitute authority to bind HP, its officers, directors, employees, representatives or agents, or the Subsidiaries or Affiliates referenced under
this Agreement. 

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 10 

	 	6.8	Contingent Worker Code of Conduct. Supplier under its sole direction and control shall train all Personnel before providing the Services to, or on behalf of, HP
so as to comply with the Supplier Code of Conduct as made available at: http://www.hp.com/go/supplierportal. Such training must be completed prior to such Personnel’s first day of providing Services under this Agreement. Any incumbent
Personnel under assignment to HP, that have not completed HP’s Supplier Code of Conduct training must complete this training within sixty (60) days of the Effective Date. All costs associated with Supplier’s compliance with this
Section shall be borne by Supplier. 

  

	7.	CHANGES 

  

	 	7.1	HP may request changes in the Services at any time prior to completion of a Statement of Work. All changes to the Statement of Work will be documented in a written
amendment to this Agreement executed by both parties prior to implementation of such changes. 

  

	 	7.2	If any such change results in Supplier’s request for additional compensation, such claim must be in writing and must be submitted to HP within ten (10) days
after HP’s request for the change that gives rise to the claim. Any such notice will include a reasonably detailed statement of the reasons for Supplier’s proposed additional compensation. The parties will in good faith negotiate an
equitable adjustment to the Maximum Cost or applicable rates and be reflected in a written amendment. 

  

	8.	FORCE MAJEURE 

  

	 	8.1	Subject to the provisions of this Section 8, Supplier will not be liable for any delay in performance under this Agreement caused by any “act of God”
or other cause beyond Supplier’s control and without Supplier’s fault or negligence (a “delaying cause”). Supplier will immediately give notice to HP of any delaying cause, and will perform its obligations under any applicable
Business Continuity Plan to avert or minimize any delay in performance. 

  

	 	8.2	In the event of a delaying cause, not covered by a Business Continuity Plan, HP may act in its sole discretion to: (i) Allow an extension of time for Supplier to
remedy the effects of the delaying cause; (ii) Terminate the affected Statement of Work, or any part of it, as to Services not yet performed; or (iii) Suspend the affected Statement of Work, in whole or in part, for the duration of the
delaying cause, contract for similar Services elsewhere, and receive a refund of any prepaid fees or costs associated with those Services that are contracted to another party. 

  

	 	8.3	Notwithstanding the language of this Section, Supplier shall be paid for actual Services rendered prior to the termination or suspension in accordance with the
specifications of the applicable SOW unless Supplier would not have been paid based upon any other provision of this Agreement or applicable law. 

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 11 

	9.	INSURANCE 

 During the term of this
Agreement and at all times that Supplier performs services for HP, Supplier shall maintain in full force and effect, at Supplier’s own expense, the following minimum insurance coverages. Minimum insurance limits may be obtained through any
combination of primary and excess or umbrella liability insurance limits. 
  

	9.1	General Liability Insurance (Public or Civil Liability) 

 Supplier shall carry General Liability Insurance covering liability arising from: 
  

	a)	Premises; 

  

	b)	Operations; 

  

	c)	Independent Contractors; 

  

	d)	Products and Completed Operations; 

  

	e)	Contractual Liability 

 Policy limits shall be
the local currency equivalent of: 
 **** 
 HP, its subsidiaries, officers, directors and employees shall be named as Additional Insureds under the policy. **** 
 If “claims
made” policies are provided, Supplier shall maintain such policies at the above stated minimums, for at least three years after the expiration of the Term. 
  

	9.2	Automobile Liability 

 Insurance
Automobile Liability Insurance shall cover bodily injury and property damage, arising from owned, hired, and non-owned vehicles with a combined single limit of liability for each accident of not less than **** 
 Workers’ Compensation or Social Scheme and Employers’ Liability Insurance 
 Workers’ Compensation shall be as required by any applicable law or regulation having jurisdiction over Supplier’s employees. If the jurisdiction has a Social Scheme, Supplier agrees to be in
full compliance with laws thereof. The Employers’ Liability Insurance limit shall be **** 
  

	9.3	Certificate of Insurance 

 Upon request,
Supplier shall furnish Certificates of Insurance acceptable to HP. The Supplier to certify that there will be no cancellation or reduction of coverage without thirty (30) days prior written notice to HP. All insurance policies will be written
by a company authorized to do business in the territory and jurisdiction where the services provided are provided. In no event will the coverage or limits of any insurance maintained by Supplier herein or the lack of availability of any other
insurance, limit or diminish in any way Supplier’s obligations or liability to HP under this Agreement. Any acceptance of insurance certificates by HP shall not limit or relieve Supplier of the duties and responsibilities assumed by it under
this Agreement. 
  

	9.4	Deductibles and Self-Insured Retentions 

 All deductibles and/or self-insured retentions (if any), including those related to defense costs, are the sole responsibility of Supplier. 
  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 12 

	9.5	Professional Liability Insurance (Errors and Omissions) 

 Supplier shall maintain Professional Liability Insurance covering negligent acts, errors or omissions arising out of the rendering of or failure to render professional services as contracted under this
agreement, whether committed or alleged to have been committed by Supplier or by its employees, consultants or others for whom the Supplier is legally responsible. The limit of liability shall be **** each claim and in the aggregate and such
policy will remain in effect for not less than one (1) year following the date of termination of this Agreement. Any deductible or retention under the policy shall be the responsibility of Supplier. The coverage shall be placed with an
insurer with an AM Best Rating of A-VII or better and shall include the following coverage parts: 
 **** 
  

	9.6	Fidelity/Crime Insurance 

 Fidelity/Crime
Insurance shall cover Supplier’s employees performing under this Agreement with blanket limits of at least the local currency equivalent of **** covering loss of HP’s or Customer’s money, securities, and/or other property in
Supplier’s care, custody or control, and caused by a dishonest act and/or theft on the part of the Supplier’s employees. Any such insurance will name HP as a Loss Payee. 
  

	10.	AUDIT/RECORDKEEPING 

  

	 	10.1	Right to Audit. 

  

	 	10.1.1	HP reserves the rights to audit, inspect, and make copies or extracts of Supplier’s records, processes and technologies associated with Supplier’s performance
under, and in compliance with, this Agreement at any time with twenty-four hours prior notice to Supplier. Any audit or inspection will occur during Supplier’s normal business hours. HP’s right to audit, inspect, and make copies or
extracts of Supplier’s records and processes shall continue for a period of five years following the termination or expiration of this Agreement. 

  

	 	10.1.2	HP shall have the right to physically inspect the teleservices and other technical processes being performed by Supplier. HP shall also have the right to perform audits
to ensure that customer service, quality; process and business controls are maintained. HP may perform this inspection either by monitoring Suppliers performance in person, at Supplier’s place of business, or by remote silent monitoring of
Suppliers employees’ incoming telephone calls from HP customers. HP’s Inspection may be for any purpose reasonably related to this Agreement including, without limitation, to insure Supplier’s compliance with HP’s quality
requirements. 

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 13 

	 	10.1.3	HP may periodically place simulated calls, e-mails or other customer correspondence to Supplier as a means of auditing the quality of the service provided by the
Supplier. 

  

	 	10.1.4	HP may conduct periodic customer surveys to determine the quality of the service provided by Supplier. Copies of the survey material will be provided to Supplier.

  

	 	10.1.5	Supplier agrees to reasonably cooperate in all audits and inspections conducted by HP pursuant to this Section 10. Supplier agrees to remedy any discrepancies
identified in its processes or performance which are identified by virtue of the audit or inspection within a mutually agreeable timeframe. Failure by Supplier to agree to make or institute changes to resolve any discrepancy identified shall be
deemed a breach of this Agreement. 

  

	 	10.1.6	Any audits or inspections conducted by HP pursuant to this Section 10 shall in no way be deemed to relieve Supplier of any of its obligations, responsibilities or
liabilities under this Agreement or under Applicable Laws. Any election by HP to conduct, or any failure by HP to conduct any such audit or inspection shall in no event be deemed to constitute HP’s approval of any activity undertaken by
Supplier or of any method, system or procedure used by Supplier in performance of this Agreement. 

  

	 	10.2	Audit Costs and Expenses. 

  

	 	10.2.1	If an audit reveals a discrepancy of 5% percent or more with respect to overpayments made to Supplier by HP for Services during the audited period, then Supplier shall
also reimburse HP for all costs of the audit, including without limitation and in addition to the costs of any third party auditors engaged by HP, the costs of HP’s internal employee auditors for actual working time and for travel during normal
working hours. 

  

	 	10.3	Reports. 

  

	 	10.3.1	Supplier may be asked to prepare and submit draft reports and final reports to HP as part of the Services. For analytical work performed by Supplier, reports must
include a description of analytical methods and quality assurance procedures employed. Upon request, Supplier will also provide HP with one copy of the text of any report in electronic format. 

  

	 	10.4	Records. 

  

	 	10.4.1	Supplier will maintain books, records, documents and other evidence pertaining to costs, charges, fees and other expenses incurred in connection with the Services to
the extent and in such detail as will properly evidence all costs for labor, materials, equipment, supplies and work, and other costs and expenses of whatever nature for which reimbursement is claimed under the provisions of this Agreement. Such
records shall be retained for a period of no less than five years. 

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 14 

	11.	CONFIDENTIAL INFORMATION 

  

	 	11.1	Confidential Information. Other than in the performance of this Agreement, neither Supplier nor Supplier’s agents, employees, or subcontractors shall use or
disclose to any person or entity any Confidential Information of HP (whether in written, oral, electronic or other form), which is obtained from HP or otherwise prepared or discovered either in the performance of this Agreement, through access to HP
Information Systems, or while on HP premises. As used herein, the term “Confidential Information” shall include, without limitation, all Work Product, all information designated by HP as confidential, all information relating to HP
Customers, including but not limited to, Customer names, lists and scripts, all information or data concerning or related to HP’s products including the discovery, invention, research, improvement, development, manufacture, or sale thereof),
processes, or general business operations (including sales costs, profits, pricing methods, organization, and employee lists), and any information obtained through access to any Information Systems (including but not limited to computers, networks,
voice mail, etc.) which, if not otherwise described above, is of such a nature that a reasonable person would believe it to be confidential or proprietary. Supplier will protect the confidentiality of Confidential Information with the same degree of
care as Supplier uses for its own similar information, but in no event less than reasonable care to prevent any unauthorized use, dissemination or publication of the Confidential Information. Supplier shall restrict access to the Confidential
Information to it employees or Subcontractors having a need to know. Supplier will obtain a similar agreement from any employee, Subcontractors or agent performing Services under this Agreement. 

  

	 	11.2	Access to Information Assets/Systems. Access, if any, to HP’s Information Assets/Systems is granted solely to perform the Services under this Agreement, and
is limited to those specific HP Information Assets/Systems, time periods and personnel as are separately agreed to by HP and Supplier. HP may require Supplier’s employees, Subcontractors or agents to sign individual agreements prior to access
to HP’s Information Assets/Systems. Use of HP Information Assets/Systems during other time periods or by individuals not authorized by HP is expressly prohibited. Access is subject to HP business control and information protection policies,
standards and guidelines as may be modified from time to time. Use of any other HP Information Assets/Systems is expressly prohibited. This prohibition applies even when an HP Information Asset/System that Supplier is authorized to access serves as
a gateway to other Information Systems outside Supplier’s scope of authorization. Supplier agrees to access Information Assets/Systems only from specific locations approved for access by HP. For access outside of HP premises, HP will designate
the specific network connections to be used to access Information Assets/Systems. 

  

	 	11.3	As a recipient of confidential information, Supplier agrees that; HP may be irreparably injured by the disclosure of Confidential information in violation of the
Agreement; and in addition to any other remedies available at law or in equity, HP may seek an injunction to prevent or stop such disclosure. 

  

	 	11.4	Supplier Confidential Information. Supplier Confidential Information is identified as **** that is clearly marked “confidential”. With the exception of
HP’s authorized agents and subcontractors, HP will not disclose Supplier Confidential Information to any third party without Supplier’s consent. HP’s obligations under this section not to disclose will terminate one (1) year
after the termination of this Agreement 

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 15 

	 	11.5	Security of Information. Without limiting the foregoing, Supplier agrees to maintain security measures to comply with the above obligations and to ensure that
access granted will not impair the integrity and availability of HP Assets/Systems. Upon reasonable notice, HP may audit Supplier to verify Supplier’s compliance with these obligations. 

  

	 	11.6	Exclusions. The foregoing confidentiality obligations will not apply to Confidential Information that: (i) is already known to Supplier prior to disclosure
by HP; (ii) is or becomes a matter of public knowledge through no fault of Supplier; (iii) is rightfully received from a third party by Supplier without a duty of confidentiality; (iv) is independently developed by Supplier;
(v) is disclosed under operation of law; or (vi) is disclosed by Supplier with the prior written approval of HP. 

  

	 	11.7	Supplier warrants and represents that each employee, agent, or Subcontractor who performs work under this Agreement has been informed of the obligations contained
herein and has agreed to be bound by them. 

  

	 	11.8	When Supplier Personnel/employee is terminated or otherwise removed from providing the Services under this Agreement, Supplier management shall conduct an exit
interview with Supplier Personnel/employee, which shall include requiring Personnel/employee to return any and all Confidential Information in his or her possession, and reminding the Personnel/employee of the duty to hold such information
confidential. 

  

	 	11.9	Supplier acknowledges that HP shall have the right to access, preserve and disclose any email and any other content sent through HP information systems and other HP
Confidential Information or reports which are created, modified or used in any way under this Agreement, in a connection with any investigation of possible abuse, or if otherwise required by law. Supplier and its Agents shall have no expectation of
privacy in such information. 

  

	 	11.10	To ensure protection of HP Confidential Information and proprietary information, the Supplier teleservices representatives assigned to HP will not perform activities
for HP competitors, during the term of this Agreement, which are similar to the activities performed for HP at the same Supplier physical location or facility as the HP work without physical separation. Competitors are companies that make computers
or peripheral products, service companies that sell Services or products similar to HP’s Services or products or companies that support or promote a competitors products or Services. Supplier will provide to HP full disclosure of the identity
or all clients that are or will be located in the same facility with HP. Prior to adding any new clients to a facility which includes Services for HP, Supplier must inform HP of such new clients. 

  

	 	11.11	Continuing Obligations. Unless otherwise agreed in writing, the obligations under this section continue perpetually and survive the termination or expiration of
this Agreement. 

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 16 

	12.	PERSONAL DATA USE AND PROTECTION 

  

	 	12.1	Definition of Personal Data. 

  

	 	12.1.1	“Personal Data” shall mean any information related to any identified or identifiable natural or legal person, such as HP’s employees, customers,
Subcontractors, partners or any other third party (including such third parties’ employees) and any other additional data deemed as personal data under the applicable personal data protection laws, which are available for Supplier for
processing them on behalf of HP pursuant to the Agreement and all Purchase Orders issued pursuant to said Agreement (collectively, hereinafter referred to as the “Agreement”)., including, but not limited to, Internet users’ Personally
Identifying Information (PII) 

  

	 	12.2	Processing and Use of Personal Data. 

  

	 	12.2.1	Supplier may process and use the Personal Data only to perform its obligations under the Agreement and may disclose them only to Supplier’s employees that have a
need to know them for the performance of such obligations, have received privacy training from the Supplier, and are bound by confidentiality obligations not less restrictive than those contained in this Agreement. Supplier may not sell, rent, or
lease Personal Data to anyone. 

  

	 	12.2.2	Supplier may not disclose the Personal Data to any other third party, even for their preservation, nor transfer the Personal Data to any third country without the prior
written consent of HP. In case Supplier is authorized by HP for subcontracting any Services involving collecting, using, storing, transferring and otherwise processing Personal Data, Supplier will agree with its Subcontractors to protect and process
the Personal Data under terms no less restrictive than those contained in this Agreement. Furthermore, HP reserves the right, at its sole option, to enter into additional confidentiality agreements directly with such Subcontractors in order to
ensure adequate protection of Personal Data and comply with any Applicable Laws. 

  

	 	12.3	Supplier Obligations. 

  

	 	a)	To use the same degree of care, but never less than a reasonable degree of care, to prevent unauthorized use, dissemination or publication of the Personal Data, as it
uses to protect its own information of similar nature, and will implement any technical and organizational measures to protect Personal Data which are required by the applicable law. 

  

	 	b)	To implement appropriate technical and organizational measures to protect Personal Data against (i) accidental or unlawful destruction or loss,
(ii) unauthorized disclosure or access, in particular where processing involves the transmission of Personal Data over a network, (iii) alteration, and (iv) all other unlawful forms of processing. 

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 17 

	 	c)	To implement appropriate procedures to ensure that (i) unauthorized persons will not have access to the data processing equipment used to process the Personal
Data, (ii) any persons it authorizes to have access to the Personal Data will respect and maintain the confidentiality and security of the Personal Data, and (iii) the measures and procedures that it uses will be sufficient to comply with
all applicable legal requirements. 

  

	 	d)	In connection with protecting, collecting, storing, transferring and otherwise processing of Personal Data, Supplier agrees to act only in accordance with the
requirements of This Agreement or instructions provided by HP either upon Supplier’s request or HP’s election. 

  

	 	e)	Not to copy or reproduce any Personal Data without the express written permission of HP, except as technically necessary to comply with this Agreement (e.g.,
duplication of data stocks as backup protection against loss of data). 

  

	 	f)	To immediately notify the HP Program Manager by telephone and follow up in writing if it becomes aware of any actual, suspected or alleged unauthorized use of,
disclosure of, or access to Personal Data by itself or others, including notification of loss or suspected loss of data whether or not such data has been encrypted. Supplier will cooperate with HP in the manner reasonably requested by HP and in
accordance with law, including but not limited to: conducting the investigation; cooperating with authorities; notifying at Supplier’s sole expense affected persons, credit bureaus, other persons or entities deemed appropriate by HP; and
issuing press releases. Such cooperation will include without limitation: (i) HP access to Supplier records and facilities; (ii) Supplier provision of all relevant data and reports to HP; and (iii) prior advance approval by HP of any
notifications to impacted individuals or press releases. 

  

	 	g)	To inform HP promptly in writing if Supplier is of the opinion that any instruction from HP violates the applicable personal data protection regulations.

  

	 	h)	When collecting, using, storing, transferring and otherwise processing Personal Data, Supplier shall adhere to all applicable export and personal data laws, regulations
and rules. 

  

	 	i)	Supplier will handle any Personal Data in a manner consistent with the then current HP Privacy Policy available at
www.hp.com/hpinfo/globalcitizenship/privacy/masterpolicy.html 

  

	 	12.4	Payment Card Industry Data Security Standard. 

  

	 	12.4.1	With respect to any payment card information that Supplier may process, store, collect or transmit Supplier warrants and certifies that Supplier will remain fully
compliant with the Payment Card Industry Data Security Standard (“PCI DSS”), as may be modified from time to time. All definitions not defined in this Agreement shall have the same meaning as defined in PCI DSS. 

 

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 18 

	 	12.4.2	Supplier will give HP notice immediately if at any time Supplier is not in compliance and if at any time Supplier knows or reasonably should know of any third party
claim regarding PCI compliance. 

  

	 	12.4.3	Supplier warrants that Supplier will use an Approved Scanning Vendor (ASV) to perform quarterly network scans. 

  

	 	12.4.4	 Supplier is required to send HP (i) if applicable, PCI Scan Certificates on a quarterly schedule that is agreeable to both parties, and
(ii) a copy of their completed report on compliance (ROC) or equivalent document (if any) by June 1st 
of every year in which Supplier provides services for or on behalf of HP. 

  

	 	12.4.5	If Supplier does not diligently pursue resolution of the Claims nor provide HP with reasonable assurances that it will pursue resolution, then HP may, without in any
way limiting its other rights and remedies, defend the Claim’s at Supplier’s expense. 

  

	 	12.5	Conditions for Granting Access to Personal Data. 

 As a condition for granting access to Personal Data (as defined below), Supplier shall: (i) conduct a credit history check and a criminal background check in accordance with the attached Exhibit F on
Personnel prior to granting such Personnel access to Personal Data; and (ii) require in its contract with each Subcontractor that the Subcontractor conduct a credit history check and a criminal background check on its Personnel in accordance
with the attached Exhibit F as a condition for granting such Subcontractor Personnel access to Personal Data. All Personnel and Personnel of Subcontractors failing the credit history check or criminal background check shall not be granted access to
Personal Data. In this event, Supplier or the Subcontractor, as applicable, shall assign alternate Personnel or Subcontractor Personnel, respectively, who shall be subject to the same conditions. All fees and costs associated with compliance with
this section are the sole responsibility of Supplier or its Subcontractors 
  

	 	12.6	Records. 

  

	 	12.6.1	Upon request by HP or upon termination of the Agreement, Supplier shall deliver to HP any Personal Data in its possession and destroy any copies of Personal Data in the
Supplier’s files, unless otherwise required under operation of law. 

  

	 	12.6.2	Upon request by HP with reasonable notice and during business hours, Supplier agrees to submit its data processing facilities, data files and documentation needed for
processing to auditing by HP (or a duly qualified independent auditor or inspection authority selected by HP for such purpose and not reasonably objected to by the Supplier) to ascertain compliance with this Agreement. 

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 19 

	 	12.7	Do Not Call Registry. 

 For any Statement of Work associated with this Agreement in the United States that requires the Supplier to telephone HP customers, the Supplier, at the Supplier’s sole expense, is required to comply with all applicable federal and
state laws and regulations applicable to telemarketing including without limitation those applicable to the Federal Trade Commission Do Not Call Registry located at http://www.ftc.gov/. 
  

	 	12.8	EU Privacy Directive. 

 Supplier will comply with the EU Directive on Privacy (Directive 95/46/EC) and sign the agreement regarding this directive attached as Exhibit J regarding customer privacy in non-safe harbor countries, to the extent the same is applicable
to activities conducted under in this Agreement. 
  

	 	12.9	Disclaimers. 

  

	 	12.9.1	Nothing in this Agreement shall be construed as an obligation (i) to disclose any particular information, (ii) to incorporate any disclosed information into a
product, (iii) to warrant the accuracy or completeness of any information disclosed hereunder. 

  

	 	12.9.2	Notwithstanding the foregoing, nothing in this Agreement will be construed as an exclusion of any laws, regulations or rules pertaining to protection of personal data
or export regulations that may be applicable to the Services provided by Supplier under the Agreement and that must be observed by Supplier. 

  

	 	12.10	List Management Services. 

  

	 	A)	In the event that Supplier is providing List Management Services for either delivery of emails or providing names of individuals for email delivery by HP or its
suppliers, Supplier represents and warrants that Supplier or Supplier’s subcontractors have provided Adequate Notice to and received Adequate Consent from the proposed recipients of the emails to be delivered by HP. “List Management
Services” means services which include building and maintaining a database, merging or purging a list, deduping a database, data cleansing, or other list or database preparation. “Adequate Notice” means documented Prominent Notice
that the recipient will receive emails from HP or from a class of advertiser defined in a way so that HP clearly qualifies (“Covered Advertiser”). “Prominent Notice” means that the email recipient is able to view language
indicating receipt of email on the webpage or other communication where the Adequate Consent is given. “Adequate Consent” means consent given on the page where the person consenting is providing their name, email address or other personal
information in a manner that is easily understood as giving consent to the receipt of emails from a Covered Advertiser and is either: (a) an active expression of opt-in, e.g., unchecked box being checked; or (b) for delivery to recipients
in the U.S. only, a pre-checked box that can be easily unchecked; and that the recipient has not communicated an opt-out to Supplier or Supplier’s suppliers since providing the original consent. 

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 20 

	 	B)	In all emails sent to recipients provided through List Management Services by Supplier on behalf of HP, Supplier shall ensure that: (i) HP is adequately noted as
the sender of the email including any required identification such as physical address as applicable in accordance with all applicable laws and regulations; (ii) the email must provide the recipient the means to opt-out of future emails from HP
specifically and from Supplier or Supplier’s suppliers as applicable in accordance with all Applicable Laws and regulations; (iii) the email must not contain deceptive or misleading From or Subject lines provided by Supplier or
Supplier’s subcontractors; and (iv) the email must not be sent to a recipient who has communicated to HP an opt-out to receiving marketing emails from HP. 

  

	 	C)	Additionally, Supplier and its subcontractors must not engage in any tracking of emails delivered pursuant to List Management Services, e.g., opens and clicks on
embedded links, on behalf of HP. In the event that Supplier or its suppliers engage in tracking of the emails delivered pursuant to List Management Services on Supplier’s or Supplier’s subcontractors’ behalf, Supplier represents that
Supplier or its subcontractors have provided adequate notice and received adequate consent to such tracking in accordance with all Applicable Laws and regulations. Unless required to meet SOW requirements, neither Supplier nor Supplier’s
subcontractors shall provide HP with any tracking data or results of tracking, e.g., aggregated statistics, that include data about emails delivered pursuant to the List Management Services. Nothing in this section prevents HP from tracking
links from such emails on HP’s website including the recording of a unique identifier embedded in the link that is supported by HP approved copy providing notice of such tracking.  

  

	13.0	INTELLECTUAL PROPERTY 

  

	 	13.1	Pre-Existing Intellectual Property – Ownership. Except for the specific licenses granted in this Agreement, each party shall retain all right, title and
interest in and to its Pre-Existing Intellectual Property and each party shall retain ownership of its Pre-Existing Intellectual Property. 

  

	 	13.2	Pre-Existing Intellectual Property – Use. Supplier will not use any Supplier or third party Pre-Existing Intellectual Property in connection with this
Agreement unless Supplier has the right to use it for HP’s benefit. If Supplier is not the owner of such Pre-Existing Intellectual property, Supplier will obtain from the owner any rights necessary to enable Supplier to comply with this
Agreement. If Supplier incorporates any Supplier or third party Pre-Existing Intellectual Property into the Work Product, Supplier hereby grants to HP a non-exclusive, royalty-free, worldwide, perpetual license to make, have made, sell, use,
reproduce, modify, adapt, display, distribute, make other versions of and disclose the property and to sublicense others to do these things. 

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 21 

	 	13.3	Work Product. Subject to Supplier and third party rights in Pre-Existing Intellectual Property, all Work Product will belong to HP. Supplier, its agents,
employees, and Subcontractors will deliver all Work Product to HP upon the earlier of the expiration/termination of this Agreement or HP’s request. Except for license granted to HP in Section 13.2, HP shall have no other ownership rights
to Supplier’s Pre-existing Intellectual Property. 

  

	 	13.4	Works of Authorship. Supplier will promptly disclose to HP any works of authorship, including but not limited to, drawings, designs, plans, specifications,
notebooks, tape recordings, computer programs, computer output, models, tracings, schematics, photographs, reports, findings, recommendations, educational materials, data and memoranda of every description and anything else Supplier produce in
connection with the Work Product (exclusive of Pre-Existing Intellectual Property), and Supplier hereby assigns to HP all copyrights in such works. To the extent permitted by law, Supplier waives any moral rights, such as the right to be named as
author, the right to modify, the right to prevent mutilation and the right to prevent commercial exploitation, whether arising under the Berne Convention or otherwise. Supplier will sign any necessary documents and will otherwise assist HP, at
HP’s expense, in registering HP’s copyrights and otherwise protecting HP’s rights in such works in any country. HP will own all patents, copyrights or trade secrets covering such materials and will have full rights to use the
materials without claim on the part of Supplier for additional compensation. 

  

	 	13.5	Inventions. Supplier will promptly disclose to HP any inventions or discoveries made in connection with the Work Product (exclusive of Pre-Existing Intellectual
Property). HP will own all Intellectual Property Rights in such inventions or discoveries. Supplier will sign any necessary documents and will otherwise assist HP, at HP’s expense, in obtaining patents or mask work registrations and otherwise
protecting such inventions in any country. 

  

	 	13.6	No Rights to HP Intellectual Property. Except for the limited license to use materials provided by HP to create only the portions of the Work Product which will
be owned by HP under this Agreement, Supplier is granted no right, title, or interest in any HP Intellectual Property. 

  

	 	13.7	Intellectual Property Indemnification. Supplier will give HP notice immediately if at any time the Supplier knows of any third party claim to any Intellectual
Property provided by Supplier (its agents or Subcontractors) pursuant to this Agreement. Supplier will defend, indemnify, protect and hold harmless HP from all liability arising from HP’s use of such Intellectual Property.

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 22 

	14.	INDEMNIFICATION 

  

	 	14.1	General Indemnity Obligation. Supplier will defend, indemnify, protect and hold harmless HP, its Officers, Directors, employees, agents, Subsidiaries and
Affiliates from and against any and all claims, losses, liens, demands, attorneys’ fees, damages, liabilities, costs, expenses, obligations, causes of action, or suits, (collectively “Claims”) to the extent that such Claims are caused
by, arise out of, or are connected in any way with: 

  

	 	a.	any act or omission, whether active or passive and whether actual or alleged, or willful misconduct of Supplier or its employees, Subcontractors or agents, to the
maximum extent permitted by law; 

  

	 	b.	the breach of this Agreement by Supplier or its employees, Subcontractors or agents of any of its contractual obligations, covenants, undertakings or promises under
this Agreement; or 

  

	 	c.	property loss, damage, personal injury or death, sustained by Supplier or by any of Supplier’s employees, Subcontractors or agents. 

  

	 	14.2	HP shall defend, indemnify and hold harmless Supplier, and its officers, directors, employees, and authorized agents from all claims, suits liabilities, damages, costs
and expenses (including reasonable attorney’s fees), arising out of a third party claim or proceeding relating to claimed infringements of any third party intellectual property right to information or materials provided by HP to Supplier in
writing or electronic format (“HP Content”), provided Supplier reasonably used such HP Content as specified in this Agreement, and that it would not have been reasonable for Supplier to implement or use the HP Content in such a way as to
avoid such claims. 

  

	 	14.3	HP’s defense and indemnification obligations as set forth in Section 14.2 will not apply to the extent the claim of infringement is caused by (i) any
alteration, modification or revision of the HP Content not expressly authorized or produced by HP, its agents or contractors; (ii) Supplier’s use of the HP Content in a manner specifically prohibited under the Agreement or any applicable
Statement of Work; or (iii) Supplier’s use of the HP Content in combination with any product or information not owned, specified, developed or provided by HP if HP did not approve of such use. 

  

	15.	LIMITATION OF LIABILITY 

  

	 	15.1	In no event will **** arising out of any performance of this agreement or in furtherance of the provisions or objectives of this agreement, regardless of whether such
damages are based on tort, warranty, contract or any other legal theory, even if advised of the possibility of such damages. The foregoing shall not apply to the indemnification obligations set forth in section 14.2 herein with respect to “HP
Content”. 

  

	16.	HP PROPERTY 

  

	 	16.1	 Materials, including without limitation designs, equipment or other property, furnished to Supplier by HP or paid for by HP in connection with this
Agreement (collectively “HP Property”) HP Property will remain the sole property of HP and shall only be provided to Supplier on an “on loan” basis. In the event HP property is provided for use by Supplier,

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 23 

	 	 
the HP Property shall: (i) Be clearly marked or tagged as the property of HP; (ii) Be and remain personal property and not become a fixture to real property; (iii) Be subject to
inspection by HP at any time; (iv) Be used only in filling Releases/Purchase Orders from HP, or used in the performance of this Agreement; (v) Be kept free of liens and encumbrances; and other claims against title; (vi) Not be
modified in any manner by Supplier; and (vii) Be kept separate from other materials, tools or property of Supplier or held by Supplier. 

  

	 	16.2	Supplier shall bear all risk of loss or damage to HP Property until it is returned to HP. Upon HP’s request or upon the termination of this Agreement, Supplier
shall deliver all HP Property to HP in good conditions, normal wear and tear excepted, without cost to HP. Supplier waives any legal or equitable right it may have to withhold HP Property. 

  

	 	16.3	Neither Supplier nor any Personnel will remove any HP property from HP premises without HP’s prior written permission. 

  

	 	16.4	Without limiting the generality of this section, HP prepares and files informational or protective financing statements to confirm HP’s title to HP Property,
including UCC-1 statements. HP may file such statements at any time without Supplier’s consent or signature; HP may record a copy of this Agreement. Supplier shall not unreasonably withhold or delay its signature on any such documents.

  

	17.	WARRANTY 

  

	 	17.1	Supplier warrants that: 

  

	 	17.1.1	It has full power and authority to provide the Services to HP and to grant HP the rights granted herein, and that each Service and accompanying documents are free of
any and all restrictions, settlements, judgments or adverse claims; 

  

	 	17.1.2	All Services will be performed by Supplier in a professional manner, consistent with the standard of skill and care exercised by the best professionals within
Supplier’s industry on projects of comparable scope and complexity, in a similar location, and in conformance with the requirements of this Agreement. 

  

	 	17.1.3	Supplier is sufficiently experienced, properly qualified, registered, licensed, equipped, organized, and financed to perform the Services in compliance with the terms
of this Agreement; 

  

	 	17.1.4	Supplier will devote such time, Personnel and resources for the performance of its duties under this Agreement and any Purchase Order, and within the deadlines set by
HP; 

  

	 	17.1.5	All materials and equipment supplied to HP, if any, and any associated workmanship, will be free from errors, faults, and defects and in conformance with the
requirements of this Agreement **** and 

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 24 

	 	17.1.6	There is no copyright, patent, or trade secret or other proprietary right of a third party that would be infringed or misappropriated by HP’s use of the Services,
deliverables or any other Intellectual Property provided under this Agreement. 

  

	 	17.2	In the event that any Services, deliverables or any other Intellectual Property provided under this Agreement is held to constitute an infringement and its use is
enjoined, Supplier will, at its own expense and at its option, (i) procure for HP or its Subsidiaries or Affiliates, the right to continue to receive the Services, deliverables or other Intellectual Property provided in connection herewith, or
(ii) if applicable, replace the same with non-infringing Services, deliverables or any other Intellectual Property of equivalent function and performance, or (iii) modify the Services, deliverables or any other Intellectual Property so
they become non-infringing without detracting from function or performance, or (iv) if alternatives (i), (ii) and (iii) are not reasonably available, refund to HP all fees paid to Supplier for the infringing Services, deliverables or
any other Intellectual Property and reimburse HP for any costs incurred by HP as a result of such infringement. 

  

	 	17.3	Opportunity for Cure. Other than a breach of section 0, above, in the event of a breach of any of the warranties set out above, Supplier agrees that it will
immediately re-perform the Services to remedy the breach or deficiency, without cost to HP and to HP’s satisfaction. Unless by written consent of HP, Supplier shall not be permitted more than one opportunity to cure for the same or similar
failure. 

  

	 	17.4	In the event of a breach of section 0, Supplier shall be obligated to the requirements of section 0. 

  

	18.	TERMINATION 

  

	 	18.1	HP reserves the right to terminate this Agreement without liability at any time, **** upon**** prior written notice to Supplier. HP reserves the right to terminate
(i) **** In the event a different termination period is specified and agreed to in writing in a SOW from that defined in this section 18, the termination period in the SOW will prevail, but in no event will it be****. In any such event,
Supplier will deliver to HP all Services completed or in progress up to the date of termination, and Supplier will be paid only for Services completed and costs incurred prior to the effective date of termination, based on a reasonable determination
by HP. 

  

	 	18.2	In the event HP terminates this Agreement or any Statement of Work, in whole or in part with cause, in addition to any other remedies provided HP under this Agreement,
Supplier agrees to reimburse HP upon demand for all reasonable costs incurred by HP in purchasing, qualifying and testing services to replace the terminated Services. Supplier further agrees to continue the performance of this Agreement to the
extent not terminated under the provisions of this Section. 

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 25 

	 	18.3	Transition. Upon notice of termination of, or intent not to renew, this Agreement or any Statement of Work: (i) Supplier shall return all HP Property,
Confidential Information, Work Product and Intellectual Property; and (ii) Supplier shall remove all Supplier-owned equipment, supplies, materials, tools, furniture, and vehicles at no additional cost to HP; and (iii) Supplier and HP shall
cooperate with each other to develop as promptly as reasonable a comprehensive plan for the transferring the Services back to HP or to any new supplier designated by HP. Supplier shall assist HP in transferring the Services in an expeditious manner
in order to minimize the possibility of discontinuity or disruption to HP at mutually agreed upon rates if applicable. As part of the transfer of the Services, Supplier shall provide adequate information on the Services environment to allow HP or
any new supplier to duplicate such environment and the Services. 

  

	19.	GENERAL PROVISIONS 

  

	 	19.1	Assignment. Neither party may, directly or indirectly, in whole or in part, neither by operation of law or otherwise, assign or transfer this Agreement or
delegate any of its obligations under this Agreement without the other party’s written consent. Any attempted assignment, transfer or delegation without such prior written consent will be void and unenforceable. Notwithstanding the foregoing,
HP, or its permitted successive assignees or transferees, may assign or transfer this Agreement or delegate any rights or obligations hereunder without consent: (1) to any entity controlled by, or under common control with, HP, or its permitted
successive assignees or transferees; or (2) in connection with a merger, reorganization, transfer, sale of assets or product lines, or change of control or ownership of HP, or its permitted successive assignees or transferees. Without limiting
the foregoing, this Agreement will be binding upon and inure to the benefit of the parties and their permitted successors and assigns. 

  

	 	19.2	Dispute Resolution. In the event of disagreement with respect to any aspect of this Agreement, Sub Agreement or SOW, the parties agree to discuss in good-faith
to reach an amicable resolution, and to escalate such resolution process to the appropriate members of their respective management organization who have the power and authority to achieve a successful resolution. Before either party commences an
action, other than for an injunction or restraining or protective order against the other party, it shall give written notice to the other party of its intention to file such action, and the senior management of the parties then shall meet in good
faith to resolve the dispute by an alternative dispute resolution method such as non-binding mediation. Supplier agrees that it will continue performance under terms of the Agreement until such time as the dispute is resolved.

  

	 	19.3	Compliance with Laws. Supplier will perform its obligations under this Agreement in strict compliance with all Applicable Laws. HP will not be responsible for
monitoring Supplier’s nor Subcontractor’s compliance with any Applicable Laws. 

  

	 	19.4	Entire Agreement. This Agreement constitutes the entire agreement between the parties with respect to the subject matter contained herein, and supersedes all
prior and contemporaneous understandings, agreements and representations whether oral or written. No supplement, modification or amendment of this Agreement will be binding unless in a writing which states that it is an amendment of this Agreement,
and which is signed by an authorized representative of each party who is authorized to amend this Agreement. 

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 26 

	 	19.5	Governing Laws. Unless otherwise agreed in Exhibit C, this Agreement shall be governed by and construed in accordance with the laws of New York, USA without
regard to its conflict of law principles. Any dispute that may arise in connection with the interpretation or implementation of this Agreement shall be submitted to the ordinary courts of New York. 

  

	 	19.6	HP Global Trade Requirements. Supplier acknowledges that this Agreement is subject to the export, import and other trade-related laws and regulations of the
United States and other national governments, including but not limited to the provisions in Exhibit H, and agrees to exercise commercially reasonable efforts to comply with same. Each Party expressly warrants that it will comply with all Applicable
Laws and regulations of the United States and its departments and agencies, and all other laws and regulations relating to the export of technology or technical data with regard to any technology or technical data provided by HP to Supplier. Country
specific provisions will be set forth in the applicable LIA. 

  

	 	19.7	Headings. The headings in this Agreement are included for convenience only, and will not affect the construction or interpretation of any provision in this
Agreement. 

  

	 	19.8	Language. This Agreement is drafted in U.S. English. If it is translated into other languages, the U.S. English version alone shall govern. If an Exhibit or
Amendment is drafted in a language other than English, an English version shall always be created. 

  

	 	19.9	Non-restrictive Relationship. Nothing in this Agreement will be construed to preclude HP or any of its Subsidiaries or Affiliates from independently developing
or providing Services or materials which may be the same as or similar to the Services or related materials or from obtaining Services or materials from a third party which are the same as or similar to the Services and related materials being
provided by Supplier under this Agreement. Supplier shall cooperate with any other suppliers retained by HP. HP makes no guarantee to Supplier regarding any level of business it will receive from HP other than as specifically set forth herein and in
Statements of Work. 

  

	 	19.10	Notices. All notices provided in connection with this Agreement will be in writing, and be delivered by certified or registered mail, postage prepaid and return
receipt requested, or by courier, and will be deemed effective upon receipt by the addressee at the address listed in Exhibit D, or to such different or other addresses as the parties may designate by written notice to each other as shown in Exhibit
D. 

  

	 	19.11	Precedence. In the case of inconsistency or conflict between the provisions of this Agreement and the preprinted terms and conditions of any HP Purchase Order or
other Purchase Order, Statement of Work, acknowledgment, authorization, or other such document that may be issued by Supplier or HP with respect to the Services, the provisions of this Agreement will control. 

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 27 

	 	19.12	Publicity. Supplier shall not publicize or disclose the terms or existence of this Agreement, nor shall Supplier use the name(s), trademark(s), or tradename(s)
of HP, its Subsidiaries or Affiliates, except as follows: i) With the prior written consent of HP; or ii) as may be necessary for Supplier to perform its obligations under this Agreement; or iii) as may otherwise be required by law. HP may impose,
as a condition of its consent, any restrictions which HP deems appropriate, in its sole discretion. Supplier shall provide 10 days written notice to HP prior to disclosure under subsections (ii) or (iii) above. 

  

	 	19.13	Reference to Days. All references in this Agreement to “days” will, unless otherwise specified, mean calendar days. 

  

	 	19.14	Severability. Every term, condition or provision of this Agreement is severable from others. If a court or an arbitrator of competent jurisdiction holds any
term, condition or provision of this Agreement to be invalid, unenforceable or illegal in whole or in part for any reason, the validity and enforceability of the remaining terms, conditions or provisions, or portions of them, will not be affected.

  

	 	19.15	Survival. The following section(s) shall survive the termination or expiration of this Agreement: Section 9 Insurance; Section 11 Confidential Information;
Section 12, Personal Data Use and Protection; Section 0, Intellectual Property; Section 0, Indemnification; Section 15 Limitation of Liability; Section 0, Warranty; and Section 0, General Provisions. 

  

	 	19.16	Waiver. Failure by either party to enforce any provision of this Agreement shall not constitute a waiver or affect its right to require the future performances
thereof, nor shall its waiver of any breach of any provision of this Agreement constitute a waiver of any subsequent breach or nullify the effectiveness of any provision. No waiver will be binding unless made in writing and signed by the party
making the waiver. 

  

	 	19.17	Contract Execution. This Agreement will not be binding until signed by the Supplier and an Authorized Business Representative of HP, as identified in the
signature blocks below. 

  

	20.	EXHIBITS 

  

	 	20.1	All exhibits attached to this Agreement will be deemed a part of this Agreement and incorporated herein by reference. The term “Agreement” includes the
exhibits listed in this Section. Terms, which are defined in this Agreement and used in any exhibit, will have the same meaning in the exhibit as in this Agreement. In the event of any conflict between any exhibit and this Agreement, this Agreement
will control. 

 Exhibit A: Statement of Work Guidelines 
 Exhibit A-1: Telemarketing SOW Template 
 Exhibit B: Contract Pricing 
 Exhibit C: Local Implementation Agreement Template

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 28 

 Exhibit D: Notices and Contact Information 
 Exhibit E: Scorecard Guidelines 
 Exhibit F: Drug Testing, Background and Credit Checks 
 Exhibit G: New Employee Confidential Disclosure Agreement

 Exhibit H: Business Continuity Plan 
 Exhibit I: Global Trade Requirements 
 Exhibit J: General Safety and Security Policies 
 Exhibit K: EU Privacy Directive 
 Exhibit L: IT Security 
 Exhibit M: Currency Exchange Process 
 Exhibit N: Automatic Data Collection Services (ADCS) 
 Exhibit O: SOW Transference 
 Remainder of this page left purposefully blank

  

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 Page - 29 

					
	APPROVED AND AGREED TO:	 		 	
	SUPPLIER NAME :	 		 	HEWLETT-PACKARD COMPANY:
			
	  	 		 	  
	Authorized Representative	 		 	Authorized Global Supply Chain Services Representative
			
	  	 		 	  
	Date	 		 	Date
			
	  	 		 	  
	Printed name	 		 	Printed name
			
	  	 		 	  
	Title	 		 	Title
	  	 		 	  
			
	  	 		 	  
	Authorized Representative	 		 	Authorized Business Representative
	  	 		 	  
			
	  	 		 	  
	Date	 		 	Date
	  	 		 	  
			
	  	 		 	  
	Printed name	 		 	Printed name
	  	 		 	  
			
	  	 		 	  
	Title	 		 	Title

  

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the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 30 

 EXHIBIT B 
 CONTRACT PRICING 
 Contract Pricing shall be specified in the
Statements of Work or Sub Agreements and attached to this Agreement by reference. 
  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 31 

  

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits
the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission 
 Page - 32Second amendment to lease agreement

 Exhibit 10.2 
 Second Amendment to Lease Agreement 
 This Second Amendment to Lease
Agreement (the “Amendment”) is made and entered into as of October 14, 2009, by and between LEGACY III CAMPBELL, LLC, a Delaware limited liability company (“Landlord”), and RAINMAKER SYSTEMS, INC., a Delaware corporation
(“Tenant”), with reference to the following facts. 
 Recitals 
 A. Landlord, as successor-in-interest to OTR, an Ohio general partnership, as Nominee of The State Teachers Retirement Board of Ohio, and Tenant have
entered into that certain Lease dated as of July 19, 2005, as amended by that certain First Amendment to Office Lease dated November 3, 2006 (hereinafter, collectively, the “Lease”) for the leasing of certain premises consisting
of approximately 23,149 rentable square feet located at 900 East Hamilton Avenue, Suites 400 and 402, Campbell, California (the “Premises”), as such Premises are more fully described in the Lease. 
 B. Landlord and Tenant now wish to amend the Lease to provide for, among other things, the (i) extension of the Term of the Lease and
(ii) reduction of the size of the Premises by approximately 6,719 rentable square feet of space (the “Reduction Premises”) which Reduction Premises is depicted on the floor plan attached hereto and made a part hereof as Exhibit
A, all upon and subject to each of the terms, conditions, and provisions set forth herein. 
 NOW, THEREFORE, in consideration of the
foregoing and for other good and valuable consideration, the receipt and adequacy of which are hereby acknowledged, Landlord and Tenant agree as follows: 
 1. Recitals: Landlord and Tenant agree that the above recitals are true and correct and are hereby incorporated herein as though set forth in full. 
 2. Termination of Reduction Premises: 
 2.1 Landlord and Tenant hereby acknowledge and agree that the Lease with respect to the Reduction Premises shall terminate and be of no further force and effect as of 12:01 a.m. on November 1,
2009 (the “RP Commencement Date”). Effective as of the RP Commencement Date, the definition of the “Premises” shall be modified so that the Reduction Premises shall no longer be included within such definition. Notwithstanding
such termination of the Lease with respect to the Reduction Premises or surrender of the Reduction Premises pursuant to Section 2.2 below, any and all obligations of Tenant under the Lease, as amended hereby, with respect to insurance and
indemnity obligations in connection with the Reduction Premises are to survive any termination or surrender thereof and shall continue to survive such termination and surrender. 
 2.2 No later than the RP Commencement Date, Tenant shall surrender to Landlord exclusive possession of the Reduction Premises in good
order, repair and condition in accordance with the provisions of this Section 2.2. In the event Tenant fails to surrender exclusive possession of the Reduction Premises to Landlord on or prior to the RP Commencement Date in such condition, the
holdover provisions of Section 17 of the Lease shall apply. Landlord agrees that (i) Tenant shall only be required to surrender possession of the Reduction Premises to Landlord in broom clean condition and shall have no further restoration
responsibilities, (ii) solely with respect to the Reduction Premises, agrees to waive any right to collect underpaid Operating Cost Share Rent and Tax Share Rent pursuant to Sections 2.B.(2) and 2.B.(3) of the Lease, and (iii) Tenant shall
be permitted to occupy the Reduction Premises for the month of October 2009 free of Rent. In addition, Landlord agrees that Tenant shall be permitted to leave its furniture in the Reduction Premises following the RP Commencement Date, provided that
(a) in no event shall Tenant be permitted to occupy, use (except that Tenant’s furniture may remain in the Reduction Premises after the RP Commencement Date, subject to the following provision) or otherwise enter the Reduction Premises
after November 1, 2009 unless Tenant receives Landlord’s prior written consent, which consent Landlord may grant or withhold in its sole discretion, and (b) Tenant shall remove all of its furniture from the Reduction Premises within
twenty-five (25) days of Landlord’s written request. 
 2.3 From and after the RP Commencement Date, all
references in this Amendment and in the Lease to the term “Premises” shall mean and refer to the Premises (as reduced by the Reduction Premises pursuant to Section 2.1 above). Landlord and Tenant hereby agree that for purposes of the
Lease, from and after the RP Commencement Date, the rentable square footage of the Premises shall be conclusively deemed to be 16,430 rentable square feet. 
 3. Term: The Term of the Lease, which is currently scheduled to expire on January 31, 2010 (the “Original Expiration Date”), shall be extended to end on January 31, 2013
(the “Revised Expiration Date”). The thirty-six (36) month period from and after the Original Expiration Date through the Revised Expiration Date shall hereinafter be referred to as the “Extended Term”. 
 4. Base Rent: The Schedule of the Lease is hereby modified to provide that the monthly Base Rent payable by Tenant to Landlord
in accordance with the provisions of Section 2 of the Lease shall be in accordance with the following schedule: 
  

					
	     Period    
	  	 Monthly Base Rent
	  	 Annual Basic Rent

	 10/1/09 - 9/30/10
	  	$18,894.50	  	$226,734.00
	 10/1/10 - 9/30/11
	  	$19,880.30	  	$238,563.60
	 10/1/11 - 9/30/12
	  	$20,866.10	  	$250,393.20
	 10/1/12 - 1/31/13
	  	$21,523.30	  	$258,279.60

 5. Condition of Premises: Tenant acknowledges and agrees that
its possession of the Premises after November 1, 2009, is a continuation of Tenant’s possession of the Premises under the Lease. Tenant is familiar with the condition of the Premises, and agrees to accept the Premises in their existing
condition “AS IS”, without any obligation of Landlord to remodel, improve or alter the Premises, to perform any other construction or work of improvement upon the Premises, or to provide Tenant with any construction or refurbishing
allowance. Notwithstanding the foregoing, Landlord may elect at any time after the RP Commencement Date, at Landlord’s sole cost and expense, to install a demising wall as depicted in Exhibit A attached hereto which shall separate the
Reduction Premises from the Premises and in

  

 1 

 
connection therewith perform such other related work as may be reasonably necessary or required by applicable laws, rules and regulations so as to separate the lighting, HVAC, and fire life
safety systems in the Premises from the Reduction Premises (collectively, the “Demising Work”) provided that Landlord will give Tenant five (5) business days advance notice before beginning the Demising Work. Tenant acknowledges and
agrees that the Demising Work will be installed and constructed by Landlord in the Premises during the period of Tenant’s occupancy of the Premises; however the completion of such Demising Work therein shall not affect Tenant’s obligation
to pay Rent and to perform all of Tenant’s covenants and obligations under the Lease. Tenant hereby expressly (i) agrees that Tenant shall have no right or claim to any abatement, offset or other deduction of the amount of Rent payable by
Tenant for the Premises due to the installation and construction of any of the Demising Work, (ii) grants Landlord access to any and all of the Premises to perform the Demising Work, (iii) waives any rights or claims Tenant may have at law
or in equity with respect to any interference with Tenant’s conduct of its operations in and about the Premises during the pendency of the work associated with the Demising Work, and (iv) agrees not to interfere, and not to allow any of
Tenant’s Representatives to interfere, with Landlord and its contractors, representatives and consultants in the performance of the Demising Work. In the performance of the Demising Work, Landlord agrees to commence and diligently pursue the
same to completion and to use commercially reasonable efforts not to materially interfere, and not to allow any of its contractors and agents to materially interfere, with Tenant’s operations in and about the Premises. 
 6. Tenant’s Proportionate Share: As of the RP Commencement Date, the Lease shall be modified to provide that
Tenant’s Proportionate Share (as defined in the Schedule of the Lease) shall be decreased to 9.09% of the Building (based on 180,718 rentable square feet in the Building) and 4.65% of the Project (based on 353,462 rentable square feet in the
Project). 
 7. Option to Extend Term: As of the RP Commencement Date, Section 35 of the Lease shall be
modified by adding the following provisions to the end of the first full paragraph of such Section: 
 “If Landlord and Tenant are unable to agree on the Market Rate for the Renewal Term within ten (10) days of receipt by Landlord of the Option Notice for the Renewal Term, Landlord and Tenant each, at its cost and by giving notice
to the other party, shall appoint a competent and impartial commercial real estate broker (hereinafter “broker”) with at least ten (10) years’ full-time commercial real estate brokerage experience in the geographical area of the
Premises to set the Market Rate for the Renewal Term. If either Landlord or Tenant does not appoint a broker within ten (10) days after the other party has given notice of the name of its broker, the single broker appointed shall be the sole
broker and shall set the Market Rate for the Renewal Term. If two (2) brokers are appointed by Landlord and Tenant as stated in this paragraph, they shall meet promptly and attempt to set the Market Rate. In addition, if either of the first two
(2) brokers fails to submit their opinion of the Market Rate within the time frames set forth below, then the single Market Rate submitted shall automatically be the initial monthly Base Rent for the Renewal Term and shall be binding upon
Landlord and Tenant. If the two (2) brokers are unable to agree within ten (10) days after the second broker has been appointed, they shall attempt to select a third broker, meeting the qualifications stated in this paragraph within ten
(10) days after the last day the two (2) brokers are given to set the Market Rate. If the two (2) brokers are unable to agree on the third broker, either Landlord or Tenant by giving ten (10) days’ written notice to the
other party, can apply to the Presiding Judge of the Superior Court of the county in which the Premises is located for the selection of a third broker who meets the qualifications stated in this paragraph. Landlord and Tenant each shall bear
one-half ( 1/2) of the cost of appointing the third
broker and of paying the third broker’s fee. The third broker, however selected, shall be a person who has not previously acted in any capacity for either Landlord or Tenant. Within fifteen (15) days after the selection of the third
broker, the third broker shall select one of the two Market Rates submitted by the first two brokers as the Market Rate for the Renewal Term. The determination of the Market Rate by the third broker shall be binding upon Landlord and Tenant.”

 8. Expansion Right: Effective as of the RP Commencement Date, the right of first offer provisions
attached to this Amendment as Addendum 1 are hereby incorporated into the Lease. 
 9. Security Deposit:
Effective as of the date hereof, Section 22 of the Lease shall be modified to provide that the L-C shall be maintained in effect for the period from the date hereof and continuing until the date which is thirty (30) days after the
Revised Expiration Date. 
 10. Landlord’s Address: Effective as of the date hereof, Landlord’s
address in Sections 2.A. and 25 of the Lease shall be modified to read: 
 LEGACY III CAMPBELL, LLC 
 c/o Legacy Partners Commercial, Inc. 
 4000 E. Third Avenue, Suite 600 
 Foster City, California 94404 
 Attention: Senior Vice President, Asset Management 
 11. SNDA: Landlord shall use commercially reasonable efforts to obtain for the benefit of Tenant, within sixty (60) days after the parties’ execution of this Amendment, a
subordination, non-disturbance and attornment agreement from the mortgagee under the existing deed of trust on the Project in the form attached hereto as Exhibit B (which agreement Tenant shall also execute and deliver to Landlord
concurrently with the execution and delivery of this Amendment), but Landlord shall not be in default under this Lease nor shall Tenant have any rights or remedies against Landlord if Landlord is unable to obtain same within such 60-day period.

 12. OFAC Compliance: Tenant hereby confirms that it is not in violation of any executive order or similar
governmental regulation or law, which prohibits terrorism or transactions with suspected or confirmed

  

 2 

 
terrorists or terrorist entities or with persons or organizations that are associated with, or that provide any form of support to, terrorists. Tenant further confirms that it will comply
throughout the Term of this Lease, as the Term may be extended from time to time, with all governmental laws, rules or regulations governing transactions or business dealings with any suspected or confirmed terrorists or terrorist entities, as
identified from time to time by the U.S. Treasury Department’s Office of Foreign Assets Control or any other applicable governmental entity. 
 13. Representations of Tenant: Tenant hereby represents and warrants to Landlord the following: (i) Tenant has not heretofore sublet the Reduction Premises nor assigned, transferred or
conveyed all or any portion of its rights, title or interest in the Lease; (ii) no other person, firm or entity has any right, title or interest in the Lease; (iii) Tenant has the full right, legal power and actual authority to enter into
this Amendment and to terminate its lease of the Reduction Premises without the consent of any person, firm or entity; (iv) this Amendment is legal, valid and binding upon Tenant and Landlord, enforceable in accordance with its terms;
(v) Tenant has not done any of the following: (a) made a general assignment for the benefit of creditors; (b) filed any voluntary petition in bankruptcy or suffered the filing of an involuntary petition by its creditors;
(c) suffered the appointment of a receiver to take possession of all, or substantially, all of its assets; (d) suffered the attachment or other judicial seizure of all, or substantially all, of its assets; (e) admitted in writing to
its inability to pay its debts as they become due; or (f) made an offer of settlement, extension or composition to its creditors generally. In addition to the foregoing, Tenant is not contemplating taking any of the aforementioned actions
during the period of time commencing on the date of this Amendment and ending on the date which is ninety-one (91) days thereafter; and (vi) there no uncured defaults on the part of Landlord and Tenant has no claim, cause of action,
offset, set-off, deduction, counterclaim or other similar right against Landlord. Tenant further represents and warrants to Landlord that as of the date hereof there are no mechanic’s liens or other liens encumbering all or any portion of the
Reduction Premises by virtue of any act or omission on the part of Tenant, its predecessors, contractors, agents, employees, successors, assigns or subtenants. The representations and warranties set forth in this Section 13 shall survive the
termination of Tenant’s lease of the Reduction Premises and Tenant shall be liable to Landlord for any inaccuracy or any breach thereof. 
 14. Brokers: Tenant represents and warrants that it has had no dealings with any real estate broker, agent or finder in connection with the Premises who is or might be entitled to a real
estate brokerage commission or finder’s fee in connection with this proposed lease transaction other than Stephen Gibson and Cynthia Rotwein of Colliers International (“Broker”). If Tenant has dealt with any person, real estate broker
or agent with respect to this Amendment other than Broker, Tenant shall be solely responsible for the payment of any fee due to said person or firm, and Tenant shall indemnify, defend and hold Landlord free and harmless against any liability, claim,
judgment, damages with respect thereto, including attorneys’ fees and costs. 
 15. Effect of Amendment:
Except as modified herein, the terms and conditions of the Lease shall remain unmodified and continue in full force and effect. In the event of any conflict between the terms and conditions of the Lease and this Amendment, the terms and conditions
of this Amendment shall prevail. 
 16. Definitions: Unless otherwise defined in this Amendment, all terms not
defined in this Amendment shall have the meaning set forth in the Lease. 
 17. Authority: Subject to the
provisions of the Lease, this Amendment shall be binding upon and inure to the benefit of the parties hereto, their respective heirs, legal representatives, successors and assigns. Each party hereto and the persons signing below warrant that the
person signing below on such party’s behalf is authorized to do so and to bind such party to the terms of this Amendment. 
 18. Incorporation: Subject to Section 15 above, the terms and provisions of the Lease are hereby incorporated in this Amendment. 
 IN WITNESS WHEREOF, the parties have executed this Amendment as of the date and year first above written. 
 Landlord: 
 LEGACY III CAMPBELL, LLC, 
 a Delaware limited liability company 

							
		
	By: 	 	LEGACY PARTNERS COMMERCIAL, L.P.,
		 	a California limited partnership,
		 	as Property Manager and Agent for Owner
			
		 	By:	 	LEGACY PARTNERS COMMERCIAL, INC.,
		 		 	General Partner
				
		 		 	By:	 	/s/ Rick Wada
		 		 		 	Rick Wada
		 		 	Its:	 	Senior Vice President
				
		 		 		 	BL DRE #01464134

 ///signatures continued on next page/// 
  

 3 

 ///signatures continued from previous page/// 
 Tenant: 
 RAINMAKER SYSTEMS, INC.,

 a Delaware corporation 

			
		
	By: 	 	/s/ Michael Silton
	Name:	 	Michael Silton
	Its:	 	CEO
		
	By: 	 	/s/ Steve Valenzuela
	Name:	 	Steve Valenzuela
	Its:	 	CFO

 If Tenant is a CORPORATION, the authorized officers must sign on behalf of the corporation and
indicate the capacity in which they are signing. The Lease must be executed by the chairman of the board, president or vice-president and the treasurer, secretary, assistant treasurer or assistant secretary, unless the bylaws or a
resolution of the board of directors shall otherwise provide, in which event, the bylaws or a certified copy of the resolution, as the case may be, must be attached to this Lease. 
  

 4 

 Exhibit A 
 Depiction of Reduction Premises 
  

 Exhibit A, Page 1 

 Exhibit B 
 Form of SNDA 
 RECORDED AT THE REQUEST OF 
 AND AFTER RECORDING RETURN TO: 
 PACIFIC
NATIONAL BANK 
 Commercial Real Estate 
 345 California Street, 6th Floor 
 San Francisco, CA 94104 
 Attention: Shelley Espinosa 
 Loan No. 91492827 
  
  
 SUBORDINATION, NON-DISTURBANCE AND 
 ATTORNMENT AGREEMENT 

 

	NOTICE:	THIS SUBORDINATION AGREEMENT RESULTS IN YOUR LEASE BECOMING SUBJECT TO AND OF LOWER PRIORITY THAN THE LIEN OF THE SECURITY INSTRUMENT (DEFINED BELOW).

 THIS SUBORDINATION, NON-DISTURBANCE AND ATTORNMENT AGREEMENT (this “Agreement”) is made as
of                             , 200__, by and between PACIFIC NATIONAL BANK, a national banking
association, having an address at 345 California Street, 6th Floor, San Francisco, California 94104, (“Lender”) and
                                         
                       , a
                                    , having an address at
                                         
                    (“Tenant”). 
 RECITALS: 
 A. Tenant is the holder of a leasehold estate in a portion of
those certain premises located in the County of                                 ,
State of California, and more particularly described on Exhibit A attached hereto and made a part hereof (the “Property”) under and pursuant to the provisions of a certain lease dated
                                         
    between
                                         
   , as landlord, and Tenant, as tenant (the “Lease”); and 
 B.
                                    , a
                                    , is, or is about to
become, the owner in fee simple of the Property and the landlord under the Lease (“Borrower”); and 
 C. Lender
has made or is about to make a loan to Borrower, which loan is or will be evidenced or to be evidenced by a promissory note made by Borrower to the order of Lender (the “Note”) and secured or to be secured by a [Construction] Deed
of Trust, Assignment of Leases and Rents, Security Agreement and Fixture Filing (the “Security Instrument”) granted by Borrower to or for the benefit of Lender and encumbering the Property; and 
 D. Tenant has agreed to subordinate the Lease to the Security Instrument and to the lien thereof and Lender has agreed to grant
non-disturbance to Tenant under the Lease on the terms and conditions hereinafter set forth. 
 AGREEMENT: 
 For good and valuable consideration, Tenant and Lender agree as follows: 
 1. Subordination. Tenant hereby intentionally and unconditionally subordinates the Lease, all of the terms, covenants and provisions
thereof and all rights, title, interest, remedies and options of Tenant thereunder and in and to the Property to the lien of the Security Instrument and the terms, covenants and provisions thereof, to all of Lender’s rights thereunder,
including any and all renewals, increases, modifications, spreaders, consolidations, replacements and extensions thereof, and to all sums secured thereby and advances made thereunder. Tenant agrees that the Security Instrument and the terms,
covenants and provisions of any and all renewals, increases, modifications, spreaders, consolidations, replacements and extensions thereof, and all sums secured thereby and advances made thereunder, are and shall unconditionally be and at all times
remain a lien on the Property prior and superior to the Lease, all of the terms, covenants and provisions thereof and all rights, title, interest, remedies and options of Tenant thereunder and in and to the Property, all with the same force and
effect as if the Security Instrument had been executed, delivered and recorded prior to the execution and delivery of the Lease. 
 2. Non-Disturbance. Lender agrees that if any action or proceeding is commenced by Lender for the foreclosure of the Security Instrument or the sale of the Property, so long as Tenant is not, at the time of the commencement of any
such action or proceeding or at the time of any such sale or exercise of any such other rights, in default of any of the terms, covenants or conditions of the Lease or this Agreement on Tenant’s part to be observed or performed (beyond any
applicable notice or grace period), Tenant shall not be named as a party in such action or proceeding unless such joinder is required by law; provided, however, that in no event shall any such joinder result in the termination of the Lease or
disturb the Tenant’s possession or use of the premises demised under the Lease (the “Premises”), and the sale of the Property in any such action or proceeding and the exercise by Lender of any of its other rights under the Note or the
Security Instrument shall be made subject to all rights of Tenant under the Lease. 
 3. Attornment. If Lender or any
other subsequent purchaser of the Property becomes the owner of the Property by reason of the foreclosure of the Security Instrument or the acceptance of a deed or assignment in lieu of foreclosure or by reason of any other enforcement of the
Security Instrument (Lender or such other purchaser being hereinafter referred as “Purchaser”), and Tenant is not, at the time Purchaser becomes owner of the Property, in default of any of the terms, covenants or conditions of the Lease or
this Agreement on Tenant’s part to be observed or performed (beyond any applicable notice or grace period), the Lease shall not be terminated or affected thereby but shall continue in full force and effect as a direct lease between Purchaser
and Tenant upon all of the terms, covenants and conditions set forth in the Lease; and in that event, Tenant agrees to attorn to Purchaser, and Purchaser by virtue of such acquisition of the Property shall be deemed to have agreed to accept such
attornment, whereupon, subject to the

  

 Exhibit B, Page 1 

 
observance and performance by Tenant of all the terms, covenants and conditions of the Lease on the part of Tenant to be observed and performed, Purchaser shall recognize the leasehold estate of
Tenant under all of the terms, covenants and conditions of the Lease for the remaining balance of the term of the Lease with the same force and effect as if Purchaser were the landlord under the Lease; provided, however, that Purchaser shall not be:

 (a) subject to any offsets, defenses, abatements or counterclaims which has accrued in favor of Tenant against
any prior landlord (any such prior landlord, including Borrower and any successor landlord, being hereinafter referred to herein as a “Prior Landlord”) prior to the date upon which Purchaser becomes the owner of the Property; 

(b) liable for the return of rental security deposits, if any, paid by Tenant to any Prior Landlord in accordance with the
Lease unless such sums are actually received by Purchaser; 
 (c) bound by any payment of rents, additional rents
or other sums which Tenant may have paid more than one (1) month in advance to any Prior Landlord unless (i) such sums are actually received by Purchaser or (ii) such prepayment have been expressly approved of in writing by Purchaser;

 (d) bound by any agreement terminating the Lease or amending or modifying the rent, term, commencement date or
any other material term of the Lease; 
 (e) bound by any voluntary surrender of the Premises made without
Lender’s or Purchaser’s written consent given prior to the time becomes the owner of the Property; 
 (f) liable for the failure of any Prior Landlord to perform any of its obligations under the Lease which have accrued prior to the date on which Purchaser becomes the owner of the Property, provided that the foregoing shall not limit
Purchaser’s obligations under the Lease to correct any conditions as to which Purchaser has received written notice and has had a reasonable opportunity to cure in accordance with the terms and conditions of the Lease and which (i) exist
as of the date Purchaser becomes the owner of the Property, and (ii) violate Purchaser’s obligations as landlord under the Lease; or 
 (g) responsible for the making of repairs in or to the Property in the case of damage or destruction to the Property or any part thereof due to fire or other casualty or by reason of condemnation unless
Purchaser is obligated under the Lease to make such repairs and Purchaser receives insurance proceeds or condemnation awards sufficient to finance the completion of such repairs. 
 If Purchaser becomes liable pursuant to this Agreement, such liability shall be limited and restricted to Purchaser’s interest in the
Property and shall in no event exceed such interest. 
 4. Notice to Tenant. After notice is given to Tenant by Lender
that Borrower is in default under the Note and the Security Instrument and that the rentals under the Lease should be paid to Lender pursuant to the terms of the assignment of leases and rents executed and delivered by Borrower to Lender in
connection therewith, Tenant shall thereafter pay to Lender or as directed by the Lender, all rentals and all other monies due or to become due to Borrower under the Lease and Borrower hereby expressly authorizes Tenant to make such payments to
Lender and hereby releases and discharges Tenant from any liability to Borrower on account of any such payments. 
 5. Notice
to Lender and Right to Cure. Tenant agrees to notify Lender by certified mail, return receipt requested, with postage prepaid, of any default on the part of Borrower under the Lease which would entitle Tenant to cancel or terminate the Lease or
to abate or reduce the rent payable thereunder, and Tenant further agrees that, notwithstanding any provisions of the Lease, no cancellation or termination of the Lease and no abatement or reduction of the rent payable thereunder shall be effective
unless Lender has received notice of the same and has failed within thirty (30) days after both Lender’s receipt of said notice and the time when Lender has become entitled under the Security Instrument (as hereinafter defined) to remedy
the same, to commence to cure the default which gave rise to the cancellation or termination of the Lease or abatement or reduction of the rent payable thereunder and thereafter diligently prosecutes such cure to completion, provided that in the
event Lender cannot commence such cure without possession of the Property, no cancellation or termination of the Lease and no abatement or reduction of the rent payable thereunder shall be effective if Lender commences judicial or non-judicial
proceedings to obtain possession within such period and thereafter diligently prosecutes such efforts and cure to completion. In addition, if such default is not susceptible of cure by Lender and Lender obtains possession of the Property, such
default shall be waived. Notwithstanding the foregoing, Lender shall have no obligation to cure any default by Borrower except as provided in Section 3 if Lender becomes the owner of the Property by reason of the foreclosure of the Security
Instrument or the acceptance of a deed or assignment in lieu of foreclosure or by reason of any other enforcement of the Security Instrument. 
 6. Notices. Any notice, demand, request or other communication which any party hereto may be required or may desire to give hereunder shall be in writing, shall be given in one of the following
manners, and shall be deemed to have been properly given (a) if hand delivered, when delivered, (b) if mailed by United States Certified Mail (postage prepaid, return receipt requested), three (3) Business Days after mailing, or
(c) if by Federal Express or other reliable overnight courier service, on the next Business Day after delivered to such courier service, addressed as follows: 
  

					
	If to Tenant:	 	 	  	
		 	 	  	
		 	 	  	
		 	Attention:                                      
                            	  	
	If to Lender:	 	Pacific National Bank	  	
		 	345 California Street, 6th Floor	  	
		 	San Francisco, California 94104	  	
		 	Attention: Lona Andrey, Vice President	  	

  

 Exhibit B, Page 2 

 Any party may, by notice to the others given in accordance with this Section 6, designate
additional or different addresses for subsequent notices or communications. For purposes of this Section 6, the term “Business Day” shall mean a day on which commercial banks are not authorized or required by law to
close in the state in which the Property is located. 
 7. Successors and Assigns. This Agreement shall be binding upon
and inure to the benefit of Lender, Tenant and Purchaser and their respective successors and assigns. 
 8. Governing
Law. This Agreement shall be deemed to be a contract entered into pursuant to the laws of California and shall in all respects be governed, construed, applied and enforced in accordance with the laws of the State of California. 
 9. Counterparts. This Agreement may be executed in any number of counterparts and by different signatories hereto in separate
counterparts, each of which when so executed shall be deemed to be an original and all of which taken together shall constitute one and the same instrument, for the same effect as if all signatories hereto had signed the same signature page. Any
signature page of this Agreement may be detached from any counterpart of this Agreement without impairing the legal effect of any signatures thereon and may be attached to another counterpart of this Agreement identical in form hereto but having
attached to it one or more additional signature pages. 
 10. Attorneys’ Fees. If any party hereto fails to perform
any of its obligations under this Agreement, or if any dispute arises between the parties concerning the meaning or interpretation of any provision hereof, then the non-prevailing party in any proceeding in connection with such dispute shall pay the
costs and expenses incurred by the prevailing party on account thereof and in enforcing or establishing its rights hereunder, including, but without limitation, court costs and reasonable attorneys’ fees and disbursements. 
 11. Miscellaneous. This Agreement may not be modified in any manner or terminated except by an instrument in writing executed by the
parties hereto. If any term, covenant or condition of this Agreement is held to be invalid, illegal or unenforceable in any respect, this Agreement shall be construed without such provision. Whenever the context may require, any pronouns used herein
shall include the corresponding masculine, feminine or neuter forms, and the singular form of nouns and pronouns shall include the plural and vice versa. 
 IN WITNESS WHEREOF, Lender and Tenant have duly executed this Agreement as of the date first above written. 
  

			
	 LENDER:
  
 PACIFIC NATIONAL BANK,
 a national banking
association

		
	By:	 	 
	Name:  	 	 
	Its:	 	 
		 	
	
	TENANT:
	
	                                       
                                         
                      ,
	a
                                         
                       
		
	By:	 	 
	Name:	 	 
	Its:	 	 
		 	

  

	NOTICE:	THIS SUBORDINATION AGREEMENT RESULTS IN YOUR LEASE BECOMING SUBJECT TO AND OF LOWER PRIORITY THAN THE LIEN OF THE SECURITY INSTRUMENT (DEFINED ABOVE).

  

	    	IT IS RECOMMENDED THAT, PRIOR TO THE EXECUTION OF THIS AGREEMENT, THE PARTIES CONSULT WITH THEIR ATTORNEYS WITH RESPECT HERETO. 

 The undersigned hereby joins in the execution of this Agreement in order to evidence its acceptance of, and agreement to, the provisions of
Section 4 hereof. 

			
	
	BORROWER:
	
	                                       
                                         
                      ,
	a
                                         
                       
		
	By:	 	 
	Name:  	 	 
	Its:	 	 
		 	

  

 Exhibit B, Page 3 

 EXHIBIT A 
 Legal Description of the Property 
  

 Exhibit B, Page 4 

 STATE OF CALIFORNIA
                            ) 
                                         
                                 ) ss. 
 COUNTY OF
                                         
        ) 
 On
                                         
               , before me,
                                         
               , Notary Public, personally appeared
                        , who proved to me on the basis of satisfactory evidence to be the person(s) whose name(s) is/are
subscribed to the within instrument and acknowledged to me that he/she/they executed the same in his/her/their authorized capacity(ies), and that by his/her/their signature(s) on the instrument the person(s), or the entity upon behalf of which the
person(s) acted, executed the instrument. 
 I certify under PENALTY OF PERJURY under the laws of the State of California that
the foregoing paragraph is true and correct. 
 WITNESS my hand and official seal. 

					
			
	 	 		 	  
	[SEAL]	 		 	Notary Public

  

 Exhibit B, Page 5 

 Addendum 1 
 Right of First Refusal 
 This Addendum 1 (“Addendum”) is
incorporated as a part of that certain Second Amendment to Lease Agreement dated October __, 2009, by and between LEGACY III CAMPBELL, LLC, a Delaware limited liability company (“Landlord”), and RAINMAKER SYSTEMS, INC., a Delaware
corporation (“Tenant”), for the leasing of certain premises located at 900 East Hamilton Avenue, Suite 400, Campbell, California (the “Premises”). 
 1. Right of First Refusal. During the Extended Term, Tenant shall have an ongoing right of first refusal (“First Refusal Right”) to lease all, but not a portion, of the space within the
Building known as Suite 402 consisting of approximately 6,719 rentable square feet that is contiguous to the Premises (the “First Refusal Space”), which may become available for lease as provided hereinbelow as determined by Landlord. For
purposes hereof, the First Refusal Space shall become available for lease to Tenant upon receipt by Landlord of a bona fide proposal or bona fide letter of intent to lease all or any portion of the First Refusal Space (“Lease Proposal”).

 2. Terms and Conditions. Upon receipt by Landlord of a Lease Proposal that is acceptable to Landlord, Landlord shall
give Tenant written notice (the “First Refusal Notice”) that the First Refusal Space will or has become available for lease by Tenant as provided above (as such availability is determined by Landlord) pursuant to the terms of Tenant’s
First Refusal Right, as set forth in this Addendum. Any such Landlord’s First Refusal Notice delivered by Landlord in accordance with the provisions of Section 1 above shall set forth the material terms contained in the Lease Proposal upon
which Landlord would lease the First Refusal Space to Tenant, including, without limitation (i) the anticipated date upon which the First Refusal Space will be available for lease by Tenant and the commencement date therefor, and (ii) the
Base Rent payable for the First Refusal Space, and any other material terms of the Lease Proposal. In the event that there is less than eighteen (18) months remaining in the Lease Term, Tenant’s exercise of its First Refusal Right shall be
conditioned on Tenant agreeing to extend the Term for the entire Premises to equal the term set forth in the Lease Proposal but Tenant shall not be obligated to extend the Term for more than thirty-six (36) months from the date Tenant takes
occupancy of the First Refusal Space. As of the commencement of the First Refusal Space term, Landlord shall deliver to Tenant possession of the First Refusal Space in its then existing condition and state of repair, “AS IS”, without any
obligation of Landlord to remodel, improve or alter the First Refusal Space, to perform any other construction or work of improvement upon the First Refusal Space, or to provide Tenant with any construction or refurbishment allowance, except as
otherwise set forth in the Lease Proposal. Tenant acknowledges that no representations or warranties of any kind, express or implied, respecting the condition of the First Refusal Space, Building, or Project have been made by Landlord or any agent
of Landlord to Tenant, except as expressly set forth herein. Tenant further acknowledges that neither Landlord nor any of Landlord’s agents, representatives or employees have made any representations as to the suitability or fitness of the
First Refusal Space for the conduct of Tenant’s business, or for any other purpose. Any exception to the foregoing provisions must be made by express written agreement signed by both parties. 
 3. Procedure for Acceptance. On or before the date which is five (5) business days after Tenant’s receipt of
Landlord’s First Refusal Notice (the “Election Date”), Tenant shall deliver written notice to Landlord (“Tenant’s Election Notice”) pursuant to which Tenant shall have the one-time right to elect either to:
(i) lease the entire First Refusal Space described in the First Refusal Notice upon the terms set forth in the First Refusal Notice; or (ii) refuse to lease such First Refusal Space identified in the First Refusal Notice. If Tenant does
not respond in writing to Landlord’s First Refusal Notice by the Election Date, Tenant shall be deemed to have elected not to lease the First Refusal Space. If Tenant elects or is deemed to have elected not to lease the First Refusal Space,
then Tenant’s First Refusal Right set forth in this Addendum shall terminate and Landlord shall thereafter have the right to lease all or any portion of such First Refusal Space to anyone to whom Landlord desires on any terms Landlord desires.

 4. Lease of First Refusal Space. If Tenant timely exercises this First Refusal Right as set forth herein, the parties
shall have ten (10) business days after Landlord receives Tenant’s Election Notice from Tenant in which to execute an amendment to the Lease adding such First Refusal Space to the Premises on all of the terms and conditions as applicable
to the initial Premises, as modified to reflect the terms and conditions as set forth in Landlord’s First Refusal Notice. Notwithstanding anything to the contrary contained herein, Tenant must elect to exercise its First Refusal Right provided
herein, if at all, with respect to all of the space refused by Landlord to Tenant in Landlord’s First Refusal Notice at any particular time, and Tenant may not elect to lease only a portion thereof. 
 5. Limitations on, and Conditions to, First Refusal Right. Notwithstanding anything in the foregoing to the contrary, at
Landlord’s option, and in addition to all of Landlord’s remedies under this Lease, at law or in equity, the First Refusal Right hereinabove granted to Tenant shall not be deemed to be properly exercised if any of the following individual
events occur or any combination thereof occur: (i) at any time Tenant is, or has been, in default of the performance of any of the covenants, conditions or agreements to be performed under this Lease beyond all applicable notice and cure
periods; and/or (ii) on the scheduled commencement date for Tenant’s lease of the First Refusal Space, Tenant is in default under this Lease; and/or (iii) Tenant has assigned its rights and obligations under all or part of the Lease
or Tenant has subleased more than twenty five percent (25%) of the rentable area of the Premises; and/or (iv) Tenant’s financial condition is unacceptable to Landlord at the time Tenant’s Election Notice is delivered to Landlord;
and/or (v) Tenant has failed to exercise properly this First Refusal Right in a timely manner in strict accordance with the provisions of this Addendum; and/or (vi) Tenant no longer has possession of all or any part of the Premises under
the Lease, or if the Lease has been terminated earlier, pursuant to the terms and provisions of the Lease. Tenant’s First Refusal Right to lease the First Refusal Space is personal to the original Tenant executing this Lease, and may not be
assigned or exercised, voluntarily or involuntarily, by or to, any person or entity other than the original Tenant, and shall only be available to and exercisable by the Tenant when the original Tenant is in actual and physical possession of the
entire Premises. 
  

 Addendum 1, Page 1

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