Document:

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                                                                    EXHIBIT 10.3

                               SUPPORT.COM, INC.

                       2000 EMPLOYEE STOCK PURCHASE PLAN

                  (Adopted by the Board on February 15, 2000)
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                               Table of Contents
                               -----------------

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SECTION 1   Purpose Of The Plan................................................................................. 1

SECTION 2   Definitions......................................................................................... 1
            (a) "Accumulation Period............................................................................ 1
            (b) "Board"......................................................................................... 1
            (c) "Code".......................................................................................... 1
            (d) "Committee"..................................................................................... 1
            (e) "Company"....................................................................................... 1
            (f) "Compensation".................................................................................. 1
            (g) "Corporate Reorganization"...................................................................... 1
            (h) "Eligible Employee"............................................................................. 2
            (i) "Exchange Act".................................................................................. 2
            (j) "Fair Market Value"............................................................................. 2
            (k) "IPO"........................................................................................... 2
            (l) "Offering Period"............................................................................... 2
            (m) "Participant"................................................................................... 2
            (n) "Participating Company"......................................................................... 2
            (o) "Plan".......................................................................................... 2
            (p) "Plan Account".................................................................................. 2
            (q) "Purchase Price"................................................................................ 3
            (r) "Stock"......................................................................................... 3
            (s) "Subsidiary".................................................................................... 3

SECTION 3   Administration Of The Plan.......................................................................... 3
            (a) Committee Composition........................................................................... 3
            (b) Committee Responsibilities...................................................................... 3

SECTION 4   Enrollment And Participation........................................................................ 3
            (a) Offering Periods................................................................................ 3
            (b) Accumulation Periods............................................................................ 3
            (c) Enrollment...................................................................................... 3
            (d) Duration of Participation....................................................................... 3
            (e) Applicable Offering Period...................................................................... 4

SECTION 5   Employee Contributions.............................................................................. 4
            (a) Frequency of Payroll Deductions................................................................. 4
            (b) Amount of Payroll Deductions.................................................................... 4
            (c) Changing Withholding Rate....................................................................... 4
            (d) Discontinuing Payroll Deductions................................................................ 4
            (e) Limit on Number of Elections.................................................................... 5

SECTION 6   Withdrawal From The Plan............................................................................ 5
            (a) Withdrawal...................................................................................... 5
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            (b) Re-enrollment After Withdrawal.................................................................. 5

SECTION 7   Change In Employment Status......................................................................... 5
            (a) Termination of Employment....................................................................... 5
            (b) Leave of Absence................................................................................ 5
            (c) Death........................................................................................... 5

SECTION 8   Plan Accounts And Purchase Of Shares................................................................ 5
            (a) Plan Accounts................................................................................... 5
            (b) Purchase Price.................................................................................. 5
            (c) Number of Shares Purchased...................................................................... 6
            (d) Available Shares Insufficient................................................................... 6
            (e) Issuance of Stock............................................................................... 6
            (f) Unused Cash Balances............................................................................ 6
            (g) Stockholder Approval............................................................................ 6

SECTION 9   Limitations On Stock Ownership...................................................................... 7
            (a) Five Percent Limit.............................................................................. 7
            (b) Dollar Limit.................................................................................... 7

SECTION 10  Rights Not Transferable............................................................................. 7

SECTION 11  No Rights As An Employee............................................................................ 7

SECTION 12  No Rights As A Stockholder.......................................................................... 8

SECTION 13  Securities Law Requirements......................................................................... 8

SECTION 14  Stock Offered Under The Plan........................................................................ 8
            (a) Authorized Shares............................................................................... 8
            (b) Antidilution Adjustments........................................................................ 8
            (c) Reorganizations................................................................................. 8

SECTION 15  Amendment Or Discontinuance......................................................................... 8

SECTION 16  Execution........................................................................................... 9
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                                     -ii-
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                               SUPPORT.COM, INC.

                       2000 EMPLOYEE STOCK PURCHASE PLAN

SECTION 1 Purpose Of The Plan.
-----------------------------

     The Plan was adopted by the Board on February 15, 2000, effective as of the
date of the IPO. The purpose of the Plan is to provide Eligible Employees with
an opportunity to increase their proprietary interest in the success of the
Company by purchasing Stock from the Company on favorable terms and to pay for
such purchases through payroll deductions.  The Plan is intended to qualify
under section 423 of the Code.

SECTION 2 Definitions.
---------------------

     (a)  "Accumulation Period" means a six-month period during which
           -------------------
contributions may be made toward the purchase of Stock under the Plan, as
determined pursuant to Section 4(b).

     (b)  "Board" means the Board of Directors of the Company, as constituted
           -----
from time to time.

     (c)  "Code" means the Internal Revenue Code of 1986, as amended.
           ----

     (d)  "Committee" means a committee of the Board, as described in Section 3.
           ---------

     (e)  "Company" means Support.com, Inc., a Delaware Corporation.
           -------

     (f)  "Compensation" means (i) the total compensation paid in cash to a
           ------------
Participant by a Participating Company, including salaries, wages, bonuses,
incentive compensation, commissions, overtime pay and shift premiums, plus (ii)
any pre-tax contributions made by the Participant under section 401(k) or 125 of
the Code. "Compensation" shall exclude all non-cash items, moving or relocation
allowances, cost-of-living equalization payments, car allowances, tuition
reimbursements, imputed income attributable to cars or life insurance, severance
pay, fringe benefits, contributions or benefits received under employee benefit
plans, income attributable to the exercise of stock options, and similar items.
The Committee shall determine whether a particular item is included in
Compensation.

     (g)  "Corporate Reorganization" means:
           ------------------------

          (i)  The consummation of a merger or consolidation of the Company with
     or into another entity, or any other corporate reorganization; or

          (ii) The sale, transfer or other disposition of all or substantially
     all of the Company's assets or the complete liquidation or dissolution of
     the Company.

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<PAGE>

     (h)  "Eligible Employee" means any employee of a Participating Company
           -----------------
     customary employment is for more than five months per calendar year and for
     more than 20 hours per week.

     The foregoing notwithstanding, an individual shall not be considered an
Eligible Employee if his or her participation in the Plan is prohibited by the
law of any country which has jurisdiction over him or her or if he or she is
subject to a collective bargaining agreement that does not provide for
participation in the Plan.

     (i)  "Exchange Act" means the Securities Exchange Act of 1934, as amended.
           ------------

     (j)  "Fair Market Value" means the market price of Stock, determined by the
           -----------------
Committee as follows:

          (i)    If Stock was traded on The Nasdaq National Market on the date
     in question, then the Fair Market Value shall be equal to the last-
     transaction price quoted for such date by The Nasdaq National Market;

          (ii)   If Stock was traded on a stock exchange on the date in
     question, then the Fair Market Value shall be equal to the closing price
     reported by the applicable composite transactions report for such date; or

          (iii)  If none of the foregoing provisions is applicable, then the
     Fair Market Value shall be determined by the Committee in good faith on
     such basis as it deems appropriate.

     Whenever possible, the determination of Fair Market Value by the Committee
shall be based on the prices reported in the Wall Street Journal or as reported
                                             -------------------
directly to the Company by Nasdaq or a stock exchange. Such determination shall
be conclusive and binding on all persons.

     (k)  "IPO" means the initial offering of Stock to the public pursuant to a
           ---
registration statement filed by the Company with the Securities and Exchange
Commission.

     (l)  "Offering Period" means a 24-month period with respect to which the
           ---------------
right to purchase Stock may be granted under the Plan, as determined pursuant to
Section 4(a).

     (m)  "Participant" means an Eligible Employee who elects to participate in
           -----------
the Plan, as provided in Section 4(c).

     (n)  "Participating Company" means (i) the Company and (ii) each present or
           ---------------------
future Subsidiary designated by the Committee as a Participating Company.

     (o)  "Plan" means this Support.com, Inc. 2000 Employee Stock Purchase Plan,
           ----
as it may be amended from time to time.

     (p)  "Plan Account" means the account established for each Participant
           ------------
pursuant to Section 8(a).

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     (q)   "Purchase Price" means the price at which Participants may purchase
            --------------
Stock under the Plan, as determined pursuant to Section 8(b).

     (r)   "Stock" means the Common Stock of the Company.
            -----

     (s)   "Subsidiary" means any corporation (other than the Company) in an
            ----------
unbroken chain of corporations beginning with the Company, if each of the
corporations other than the last corporation in the unbroken chain owns stock
possessing 50% or more of the total combined voting power of all classes of
stock in one of the other corporations in such chain.

SECTION 3  Administration Of The Plan.
-------------------------------------

     (a)   Committee Composition. The Plan shall be administered by the
           ---------------------
Committee. The Committee shall consist exclusively of one or more directors of
the Company, who shall be appointed by the Board.

     (b)   Committee Responsibilities. The Committee shall interpret the Plan
           --------------------------
and make all other policy decisions relating to the operation of the Plan. The
Committee may adopt such rules, guidelines and forms as it deems appropriate to
implement the Plan. The Committee's determinations under the Plan shall be final
and binding on all persons.

SECTION 4  Enrollment And Participation.
---------------------------------------

     (a)   Offering Periods. While the Plan is in effect, two Offering Periods
           ----------------
shall commence in each calendar year. The Offering Periods shall consist of the
24-month periods commencing on each January 1 and July 1, except that the first
                                                  ------
Offering Period shall commence on the date of the IPO and end on December 31,
2001.

     (b)   Accumulation Periods. While the Plan is in effect, two Accumulation
           --------------------
Periods shall commence in each calendar year. The Accumulation Periods shall
consist of the six month periods commencing on January 1 and July 1, except that
the first Accumulation Period shall commence on the date of the IPO and end on
June 30, 2000.

     (c)   Enrollment. Any individual who, on the day preceding the first day of
           ----------
an Offering Period, qualifies as an Eligible Employee may elect to become a
Participant in the Plan for such Offering Period by executing the enrollment
form prescribed for this purpose by the Committee. The enrollment form shall be
filed with the Company at the prescribed location not later than 15 days prior
to the commencement of such Offering Period.

     (d)   Duration of Participation. Once enrolled in the Plan, a Participant
           -------------------------
shall continue to participate in the Plan until he or she ceases to be an
Eligible Employee, withdraws from the Plan under Section 5(a) or reaches the end
of the Offering Period in which his or her employee contributions were
discontinued under Section 5(d) or 9(b). A Participant who discontinued employee
contributions under Section 5(d) or 9(b) or withdrew from the Plan under Section
6(a) may again become a Participant, if he or she then is an Eligible Employee,
by following the procedure described in Subsection (c) above. A Participant
whose employee contributions were discontinued automatically under Section 9(b)
shall automatically resume participation at the

                                      -3-
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beginning of the earliest Offering Period ending in the next calendar year, if
he or she then is an Eligible Employee.

     (e)   Applicable Offering Period. For purposes of calculating the purchase
           --------------------------
price under Section 8(b), the applicable Offering Period shall be determined as
follows:

           (i)   Once a Participant is enrolled in the Plan for an Offering
     Period, such Offering Period shall continue to apply to him or her until
     the earliest of: (A) the end of such Offering Period; (B) the end of his or
     her participation under Subsection (d) above; or (C) re-enrollment in a
     subsequent Offering Period under Paragraph (ii) below.

           (ii)  In the event that the Fair Market Value of Stock on the last
     trading day before the commencement of the Offering Period in which the
     Participant is enrolled is higher than on the last trading day before the
     commencement of any subsequent Offering Period, the Participant shall
     automatically be re-enrolled for such subsequent Offering Period.

           (iii) When a Participant reaches the end of an Offering Period but
     his or her participation is to continue, then such Participant shall
     automatically be re-enrolled for the Offering Period that commences
     immediately after the end of the prior Offering Period.

SECTION 5  Employee Contributions.
---------------------------------

     (a)   Frequency of Payroll Deductions. A Participant may purchase shares of
           -------------------------------
Stock under the Plan solely by means of payroll deductions. Payroll deductions,
as designated by the Participant pursuant to Subsection (b) below, shall occur
on each payday during participation in the Plan.

     (b)   Amount of Payroll Deductions. An Eligible Employee shall designate on
           ----------------------------
the enrollment form the portion of his or her Compensation that he or she elects
to have withheld for the purchase of Stock. Such portion shall be a whole
percentage of the Eligible Employee's Compensation, but not less than 1% nor
more than 15%.

     (c)   Changing Withholding Rate.  If a Participant wishes to change the
           -------------------------
rate of payroll withholding, he or she may do so by filing a new enrollment form
with the Company at the prescribed location at any time. The new withholding
rate shall be effective as soon as reasonably practicable after such form has
been received by the Company. The new withholding rate shall be a whole
percentage of the Eligible Employee's Compensation, but not less than 1% nor
more than 15%.

    (d)    Discontinuing Payroll Deductions. If a Participant wishes to
           --------------------------------
discontinue employee contributions entirely, he or she may do so by filing a new
enrollment form with the Company at the prescribed location at any time. Payroll
withholding shall cease as soon as reasonably practicable after such form has
been received by the Company. (In addition, employee contributions may be
discontinued automatically pursuant to Section 9(b)). A Participant who has
discontinued employee contributions may resume such contributions by filing a
new enrollment form with the Company at the prescribed location. Payroll
withholding

                                      -4-
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shall resume as soon as reasonably practicable after such form has been received
by the Company.

     (e)   Limit on Number of Elections. No Participant shall make more than two
           ----------------------------
elections under Subsection (c) or (d) above during any Offering Period.

SECTION 6  Withdrawal From The Plan.
-----------------------------------

     (a)   Withdrawal. A Participant may elect to withdraw from the Plan by
           ----------
filing the prescribed form with the Company at the prescribed location at any
time before the last day of an Accumulation Period. As soon as reasonably
practicable thereafter, payroll deductions shall cease and the entire amount
credited to the Participant's Plan Account shall be refunded to him or her in
cash, without interest. No partial withdrawals shall be permitted.

     (b)   Re-enrollment After Withdrawal. A former Participant who has
           ------------------------------
withdrawn from the Plan shall not be a Participant until he or she re-enrolls in
the Plan under Section 4(c). Re-enrollment may be effective only at the
commencement of an Offering Period.

SECTION 7  Change In Employment Status.
--------------------------------------

     (a)   Termination of Employment. Termination of employment as an Eligible
           -------------------------
Employee for any reason, including death, shall be treated as an automatic
withdrawal from the Plan under Section 6(a). (A transfer from one Participating
Company to another shall not be treated as a termination of employment.)

     (b)   Leave of Absence. For purposes of the Plan, employment shall not be
           ----------------
deemed to terminate when the Participant goes on a military leave, a sick leave
or another bona fide leave of absence, if the leave was approved by the Company
in writing. Employment, however, shall be deemed to terminate ninety (90) days
after the Participant goes on a leave, unless a contract or statute guarantees
his or her right to return to work. Employment shall be deemed to terminate in
any event when the approved leave ends, unless the Participant immediately
returns to work.

     (c)   Death. In the event of the Participant's death, the amount credited
           -----
to his or her Plan Account shall be paid to a beneficiary designated by him or
her for this purpose on the prescribed form or, if none, to the Participant's
estate. Such form shall be valid only if it was filed with the Company at the
prescribed location before the Participant's death.

SECTION 8  Plan Accounts And Purchase Of Shares.
-----------------------------------------------

     (a)   Plan Accounts. The Company shall maintain a Plan Account on its books
           -------------
in the name of each Participant. Whenever an amount is deducted from the
Participant's Compensation under the Plan, such amount shall be credited to the
Participant's Plan Account. Amounts credited to Plan Accounts shall not be trust
funds and may be commingled with the Company's general assets and applied to
general corporate purposes. No interest shall be credited to Plan Accounts.

     (b)   Purchase Price. The Purchase Price for each share of Stock purchased
           --------------
at the close of an Accumulation Period shall be the lower of:

                                      -5-
<PAGE>

           (i)  85% of the Fair Market Value of such share on the last trading
     day in such Accumulation Period; or

           (ii) 85% of the Fair Market Value of such share on the last trading
     day before the commencement of the applicable Offering Period (as
     determined under Section 4(e)) or, in the case of the first Offering Period
     under the Plan, 85% of the price at which one share of Stock is offered to
     the public in the IPO.

     (c)   Number of Shares Purchased. As of the last day of each Accumulation
           --------------------------
Period, each Participant shall be deemed to have elected to purchase the number
of shares of Stock calculated in accordance with this Subsection (c), unless the
Participant has previously elected to withdraw from the Plan in accordance with
Section 6(a). The amount then in the Participant's Plan Account shall be divided
by the Purchase Price, and the number of shares that results shall be purchased
from the Company with the funds in the Participant's Plan Account. The foregoing
notwithstanding, no Participant shall purchase more than 1,000 shares of Stock
with respect to any Accumulation Period nor more than the amounts of Stock set
forth in Sections 9(b) and 14(a). The Committee may determine with respect to
all Participants that any fractional share, as calculated under this Subsection
(c), shall be (i) rounded down to the next lower whole share or (ii) credited as
a fractional share.

     (d)   Available Shares Insufficient. In the event that the aggregate number
           -----------------------------
of shares that all Participants elect to purchase during an Accumulation Period
exceeds the maximum number of shares remaining available for issuance under
Section 14(a), then the number of shares to which each Participant is entitled
shall be determined by multiplying the number of shares available for issuance
by a fraction, the numerator of which is the number of shares that such
Participant has elected to purchase and the denominator of which is the number
of shares that all Participants have elected to purchase.

     (e)   Issuance of Stock. Certificates representing the shares of Stock
           -----------------
purchased by a Participant under the Plan shall be issued to him or her as soon
as reasonably practicable after the close of the applicable Accumulation Period,
except that the Committee may determine that such shares shall be held for each
Participant's benefit by a broker designated by the Committee (unless the
Participant has elected that certificates be issued to him or her). Shares may
be registered in the name of the Participant or jointly in the name of the
Participant and his or her spouse as joint tenants with right of survivorship or
as community property.

     (f)   Unused Cash Balances. An amount remaining in the Participant's Plan
           --------------------
Account that represents the Purchase Price for any fractional share shall be
carried over in the Participant's Plan Account to the next Accumulation Period.
Any amount remaining in the Participant's Plan Account that represents the
Purchase Price for whole shares that could not be purchased by reason of
Subsection (c) above, Section 9(b) or Section 14(a) shall be refunded to the
Participant in cash, without interest.

     (g)   Stockholder Approval. Any other provision of the Plan
           --------------------
notwithstanding, no shares of Stock shall be purchased under the Plan unless and
until the Company's stockholders have approved the adoption of the Plan.

                                      -6-
<PAGE>

SECTION 9   Limitations On Stock Ownership.
-------------------------------------------

     (a)    Five Percent Limit.  Any other provision of the Plan
            ------------------
notwithstanding, no Participant shall be granted a right to purchase Stock under
the Plan if such Participant, immediately after his or her election to purchase
such Stock, would own stock possessing more than 5% of the total combined voting
power or value of all classes of stock of the Company or any parent or
Subsidiary of the Company. For purposes of this Subsection (a), the following
rules shall apply:

            (i)   Ownership of stock shall be determined after applying the
     attribution rules of section 424(d) of the Code;

            (ii)  Each Participant shall be deemed to own any stock that he or
     she has a right or option to purchase under this or any other plan; and

            (iii) Each Participant shall be deemed to have the right to purchase
     1,000 shares of Stock under this Plan with respect to each Accumulation
     Period.

     (b)    Dollar Limit.  Any other provision of the Plan notwithstanding, no
            ------------
Participant shall purchase Stock with a Fair Market Value in excess of the
following limit:

     Any other provision of the Plan notwithstanding, no Participant shall
purchase Stock with a Fair Market Value in excess of $25,000 per calendar year
(under this Plan and all other employee stock purchase plans of the Company or
any parent or Subsidiary of the Company).

     For purposes of this Subsection (b), the Fair Market Value of Stock shall
be determined in each case as of the beginning of the Offering Period in which
such Stock is purchased. Employee stock purchase plans not described in section
423 of the Code shall be disregarded. If a Participant is precluded by this
Subsection (b) from purchasing additional Stock under the Plan, then his or her
employee contributions shall automatically be discontinued and shall resume at
the beginning of the earliest Accumulation Period ending in the next calendar
year (if he or she then is an Eligible Employee).

SECTION 10  Rights Not Transferable.
-----------------------------------

     The rights of any Participant under the Plan, or any Participant's interest
in any Stock or moneys to which he or she may be entitled under the Plan, shall
not be transferable by voluntary or involuntary assignment or by operation of
law, or in any other manner other than by beneficiary designation or the laws of
descent and distribution. If a Participant in any manner attempts to transfer,
assign or otherwise encumber his or her rights or interest under the Plan, other
than by beneficiary designation or the laws of descent and distribution, then
such act shall be treated as an election by the Participant to withdraw from the
Plan under Section 6(a).

SECTION 11  No Rights As An Employee
------------------------------------

     Nothing in the Plan or in any right granted under the Plan shall confer
upon the Participant any right to continue in the employ of a Participating
Company for any period of specific duration or interfere with or otherwise
restrict in any way the rights of the Participating

                                      -7-
<PAGE>

Companies or of the Participant, which rights are hereby expressly reserved by
each, to terminate his or her employment at any time and for any reason, with or
without cause.

SECTION 12  No Rights As A Stockholder.
--------------------------------------

     A Participant shall have no rights as a stockholder with respect to any
shares of Stock that he or she may have a right to purchase under the Plan until
such shares have been purchased on the last day of the applicable Offering
Period.

SECTION 13  Securities Law Requirements.
---------------------------------------

     Shares of Stock shall not be issued under the Plan unless the issuance and
delivery of such shares comply with (or are exempt from) all applicable
requirements of law, including (without limitation) the Securities Act of 1933,
as amended, the rules and regulations promulgated thereunder, state securities
laws and regulations, and the regulations of any stock exchange or other
securities market on which the Company's securities may then be traded.

SECTION 14  Stock Offered Under The Plan.
----------------------------------------

     (a)    Authorized Shares. The maximum aggregate number of shares of Stock
            -----------------
available for purchase under the Plan is two million (2,000,000), plus an annual
increase to be added on the first day of the Company's fiscal year beginning in
2001 equal to the lesser of (i) two million (2,000,000) shares, (ii) 3% of the
outstanding shares on such date or (iii) a lesser amount determined by the
Board. The aggregate number of Shares available for purchase under the Plan
shall at all times be subject to adjustment pursuant to Section 14.

     (b)    Antidilution Adjustments.  The aggregate number of shares of Stock
            ------------------------
offered under the Plan, the 1,000 share limitation described in Section 8(c) and
the price of shares that any Participant has elected to purchase shall be
adjusted proportionately by the Committee for any increase or decrease in the
number of outstanding shares of Stock resulting from a subdivision or
consolidation of shares or the payment of a stock dividend, any other increase
or decrease in such shares effected without receipt or payment of consideration
by the Company, the distribution of the shares of a Subsidiary to the Company's
stockholders or a similar event.

     (c)    Reorganizations.  Any other provision of the Plan notwithstanding,
            ---------------
immediately prior to the effective time of a Corporate Reorganization, the
Offering Period then in progress shall terminate and shares shall be purchased
pursuant to Section 8, unless the Plan is assumed by the surviving corporation
or its parent corporation pursuant to the plan of merger or consolidation. The
Plan shall in no event be construed to restrict in any way the Company's right
to undertake a dissolution, liquidation, merger, consolidation or other
reorganization.

SECTION 15  Amendment Or Discontinuance.
---------------------------------------

     The Board shall have the right to amend, suspend or terminate the Plan at
any time and without notice. Except as provided in Section 14, any increase in
the aggregate number of shares of Stock to be issued under the Plan shall be
subject to approval by a vote of the stockholders of the Company. In addition,
any other amendment of the Plan shall be subject to approval by a

                                      -8-
<PAGE>

vote of the stockholders of the Company to the extent required by an applicable
law or regulation.

SECTION 16  Execution.
---------------------

     To record the adoption of the Plan by the Board on February 15, 2000, the
Company has caused its authorized officer to execute the same.

                                    Support.com, Inc.

                                    By: _____________________________

                                    Title: __________________________

                                    Title: __________________________

                                      -9-<PAGE>

                                                                   EXHIBIT 10.14

                                   SUBLEASE

     1.   Parties:

     This Sublease is made and entered into as of August 6,1999 by and between
Excite, Inc. ("Sublandlord") and Tioga Systems, Inc., a Delaware Corporation,
("Subtenant") under the Master Lease dated March 14, 1997 as amended by the
First Amendment To Lease dated October 1, 1997 (as amended, the "Master Lease")
between Martin/Campus Associates, L.P., as "Lessor" and Sublandlord under this
Sublease as "Lessee". A copy of the Master Lease is attached hereto as
Attachment I and incorporated herein by this reference.

     2.   Provisions Constituting Sublease:

          2.1  This Sublease is subject and subordinate to all of the terms and
conditions of the Master Lease.  Subtenant hereby assumes and agrees to perform
all of the obligations of "Lessee" under the Master Lease to the extent said
obligations apply to the Subleased Premises and Subtenant's use of the Common
Areas, except as specifically set forth herein.  Sublandlord hereby agrees to
use commercially reasonable efforts to cause Lessor to perform all of the
obligations of Lessor under the Master Lease to the extent said obligations
apply to the Subleased Premises and Subtenant's use of the Common Areas.
Subtenant shall not commit or permit to be committed on the Subleased Premises
or on any other portion of the Project any act or omission which violates any
term or condition of the Master Lease.  Except to the extent waived or consented
to in writing by the other party or parties hereto who are affected thereby,
neither of the parties hereto will, by renegotiation of the Master Lease,
assignment, subletting, default or any other voluntary action, avoid or seek to
avoid the observance or performance of the terms to be observed or performed
hereunder by such party, but will at all times in good faith assist in carrying
out all the terms of this Sublease and in taking all such action as may be
necessary or appropriate to protect the rights of the other party or parties
hereto who are affected thereby against impairment.  Nothing contained in this
Section 2.1 or elsewhere in this Sublease:  (i) shall obligate Sublandlord to
exercise its option to extend the Term of the Master Lease; or (ii) shall
prevent or prohibit Sublandlord (a) from exercising its right to terminate the
Master Lease pursuant to paragraph 23 thereof or (b) from assigning its interest
in this Sublease or subletting the Premises to any other third party.

          2.2  All of the terms and conditions contained in the Master Lease are
incorporated herein, except as specifically provided below, and such terms and
conditions, together with the terms and conditions specifically set forth in
this Sublease, shall constitute the complete terms and conditions of this
Sublease, except the following paragraphs of the Master Lease which shall remain
solely the rights and obligations of Sublandlord: 1, 4, 5, 7, 9, 15, 16, 17, 35,
Work Letter C, Exhibit D and E.

     3.   Subleased Premises and Rent:

          3.1  Subleased Premises:  Sublandlord leases to Subtenant and
               ------------------
Subtenant leases from Sublandlord the Subleased Premises upon all of the terms,
covenants and conditions contained in this Sublease.  The Subleased Premises
consist of those portions of the premises located at 575 Broadway, Redwood City,
CA, as displayed in the floor plan attached hereto as Exhibit A, of
                                                      ---------
approximately 23,216=/- square feet.
<PAGE>

          3.2  Rent:  Subtenant shall pay to Sublandlord as Full Service Rent
               ----
for the Subleased Premises the sum of Eighty-One Thousand Two Hundred Fifty-Six
Dollars ($81,256.00) per month, without deductions, prior notice or demand. Rent
shall be payable by Subtenant to Sublandlord in consecutive monthly installments
on or before the first (1st) day of each calendar month from September 1, 1999
through August 14, 2000. Effective September 1, 2000 through August 14, 2001,
the monthly Full Service Rent shall be increased to Eighty-Three Thousand Five
Hundred Seventy-Eight Dollars ($83,578.00). If the Sublease Commencement Date or
the Termination Date of the Sublease occurs on a date other than the first (1st)
day of a calendar month, then the Rent for such partial month shall be prorated
and the prorated Rent shall be payable on the Sublease Commencement Date or on
the first (1st) day of the calendar month in which the Sublease Termination Date
occurs, respectively.

          3.3  Security Deposit:  In addition to the Rent specified above,
               ----------------
Subtenant shall pay to Sublandlord, upon execution of this Sublease, an
equivalent of one month's Rent, the sum of Eighty-One Thousand Two Hundred
Fifty-Six Dollars ($81,256.00), as a non-interest bearing Security Deposit.
Sublandlord may commingle the Security Deposit with its other funds and is not a
trustee of the Security Deposit.  Subtenant is not entitled to interest on the
Security Deposit.  Sublandlord may use the Security Deposit to cure Subtenant's
defaults and to compensate Sublandlord for damages suffered by reason of
Subtenant's defaults.  If Sublandlord so uses a portion of the Security Deposit,
Subtenant must replenish the Security Deposit to its full amount within five (5)
days after written demand.  The Security Deposit shall not be applied by
Subtenant against the last month's Rent.  In the event Subtenant has performed
all of the terms and conditions of this Sublease during the term hereof,
Sublandlord shall return to Subtenant, within ten (10) days after Subtenant has
vacated the Subleased Premises, the Security Deposit less any sums due and owing
to Sublandlord.

     4.   Use:

     Subtenant shall use the Subleased Premises only for those purposes
permitted in the Master Lease, unless Sublandlord and Lessor consent in writing
to other uses prior to the commencement thereof.

     5.   Sublease Term:

          5.1  Sublease Term: The Sublease Term shall be for the period
               -------------
commencing September 1, 1999 ("Commencement Date") and continuing through August
14 31, 2001, or such earlier date as the Master Lease or this Sublease may be
terminated in accordance with its terms ("Sublease Termination Date"). In no
event shall the Sublease Term extend beyond the Term of the Master Lease.

          5.2  Inability to Deliver Possession: Subtenant shall be entitled to
               -------------------------------
early occupancy of the Subleased Premises as of August 20, 1999 ("Early
Occupation Date").  Subtenant shall not be obligated to pay Rent for early
occupancy, but otherwise the early occupancy shall be on the terms

                                       2
<PAGE>

and conditions of this Sublease and Subtenant's obligation to pay Rent shall
commence on the Commencement Date.  In the event Sublandlord is unable to
deliver possession of the Subleased Premises at the Early Occupation Date,
Sublandlord shall not be liable for any damage caused thereby, nor shall this
Sublease be void or voidable but Subtenant shall not be liable for Rent on or
after the Commencement Date until such time as Sublandlord offers to deliver
possession of the Subleased Premises to Subtenant. The Sublease Term shall not
be extended by such delay. If Subtenant, with Sublandlord's consent, takes
possession prior to commencement of the Sublease Term, Subtenant shall do so
subject to all the covenants and conditions hereof and shall pay Rent for the
period ending with the commencement of the Sublease Term at the same rental as
that prescribed for the first month of the Sublease Term prorated at the rate of
1/30/th/ thereof per day. In the event Sublandlord has been unable to deliver
possession of the Subleased Premises within thirty (30) days from the
Commencement Date, Subtenant, at Subtenant's option, may terminate this Sublease
by written notice to Sublandlord prior to delivery of the Subleased Premises.

          5.3  Right of First Offer: Subtenant shall have no right to remian in
               --------------------
the Subleased Premises at any time after the Sublease Termination Date. In the
event that prior to the Sublease Termination Date Sublandlord elects in its sole
discretion to sublease the Subleased Premises for any period that commences on
or after the day following the Sublease Termination Date, Sublandlord shall so
notify Subtenant in writing and shall offer to continue to sublease the
Subleased Premises to Subtenant for a fair market rental determined by
Sublandlord in its sole discretion exercised in good faith for such period as
Sublandlord may elect in its sole discretion and otherwise on terms
substantially the same as those contained in this Sublease. Subtenant shall have
fifteen (15) days in which to accept Sublandlord's offer and enter into a new
sublease agreement or extension of this Sublease. If Subtenant fails to do so,
this right of first offer shall be of no further force or effect, Subtenant
shall have no further rights hereunder, and Sublandlord shall have the right to
sublease the Subleased Premises to such persons and on such terms (subject to
the Master Lease) as Sublandlord may elect in its sole discretion.

     6.   Operating Expenses:

     This is a Full Service Sublease and Sublandlord shall pay all direct
operating expenses of the Subleased Premises and expense pass throughs for the
property as may be provided for in the Master Lease.  Except as expressly
provided herein, Sublandlord shall provide all standard utility services (except
telephone usage), all of the telephone and data communication equipment listed
in the Inventory of Communications Equipment (attached hereto as Exhibit B) and
                                                                 ---------
janitorial services (as described in the attached Exhibit D) to the Subleased
                                                  ---------
Premises. Subtenant acknowledges that the Building provides HVAC from 6:00 a.m.
to 10:00 p.m., Monday through Friday, and 6:00 a.m. to 5:00 p.m. on Saturdays
and Sundays. If Subtenant desires after-hours HVAC service, Sublandlord and
Subtenant shall make an arrangement so that Subtenant may procure such after-
hours HVAC directly from the Lessor, all at Subtenant's sole cost and expense.
If the Lessor invoices Sublandlord for Subtenant's after-hours HVAC usage,
Subtenant shall pay such amount directly to Sublandlord within ten (10) days
after receipt of invoice so that Sublandlord may timely pay Lessor without
advancing funds on Subtenant's behalf.

     7.   Personal Property:

                                       3
<PAGE>

     The furniture and fixtures provided by Sublandlord for Subtenant's use
during the term of this Sublease are listed on Exhibit C attached hereto and
                                               ---------
are collectively referred to as the "Personal Property".  Sublandlord shall
deliver such Personal Property to Subtenant in good condition and repair.  By
taking possession of the Subleased Premises, Subtenant shall be deemed to have
acknowledged and agreed that all Personal Property is present at the Subleased
Premises and is in good condition and repair.  On the Termination Date,
Subtenant shall return all of the Personal Property to Sublandlord in good
condition and repair, reasonable wear and tear and damage by fire, earthquake or
other casualty excepted.  Subtenant shall not modify or remove any of the
workstations or other Personal Property without Sublandlord's consent.

     8.   Security and Telephones:

     Sublandlord shall have absolutely no responsibility or liability with
respect to the security of the Subleased Premises.  Without limiting the
generality of the foregoing: (a) with respect to the card-key system,
Sublandlord shall leave the existing card-key system in place, and upon
Subtenant's request, Sublandlord shall provide card-keys to Subtenant and shall
program the card-key system to limit access to the Subleased Premises to
Subtenant's employees; (b) Subtenant may perform whatever rekeying it may elect,
all at its sole risk and cost, and Subtenant shall ensure that Sublandlord has
operative keys to all areas of the Subleased Premises at all times; and (c) the
fire alarm and burglar alarm systems shall be left in place for Subtenant's use
if Subtenant so elects, but without any Sublandlord representation, warranty or
other duty to Subtenant with respect thereto. Sublandlord shall provide
reasonable access to Sublandlord's existing telephone and voice mail systems (as
described in Exhibit B) for the use of Subtenant and Subtenant's employees in
the conduct of their business, but all telephone service shall be the sole
responsibility of Subtenant.

     9.   Sublandlord's Right to Enter Upon the Subleased Premises:

     In accordance with paragraph 19 of the Master Lease, Subtenant shall permit
Sublandlord and Sublandlord's Agents to enter the Subleased Premises at all
reasonable times with reasonable notice except for emergencies in which case no
notice shall be required.

     10.  Indemnity:

     Except for claims arising from the gross negligence or willful misconduct
of Sublandlord (against which Sublandlord shall indemnify and hold Subtenant
harmless), Subtenant shall indemnify, defend and hold Sublandlord harmless from
and against any and all claims, damages, losses, liabilities and costs
(including without limitation reasonable attorneys' fees, costs and
disbursements) relating in any manner, directly or indirectly, in whole or in
part, to: (a) any failure by Subtenant to timely and properly perform each of
its obligations under this Sublease; (b) any accident occurring or other
circumstance existing on or about the Subleased Premises at any time during the
period between the Early Occupation Date or Sublease Commencement Date,
whichever is earlier, and the Termination Date (and any holdover period) due to
any cause whatsoever; and (c) any negligence or willful misconduct on the part
of Subtenant or any of its officers, directors, employees, guests, invitees,
agents or contractors. Subtenant shall promptly assume its defense and
indemnification obligations upon written notice from Sublandlord. Subtenant
shall not settle any

                                       4
<PAGE>

claim without the consent of Sublandlord if Sublandlord would incur any
liability for such claim under or following such a settlement, which consent
shall not be unreasonably withheld.

     11.  Condition of the Subleased Premises:

     The Subleased Premises shall be delivered in their "AS IS" condition.
Sublandlord shall have no obligation to make any capital improvements, repairs
or alterations to the Subleased Premises.  By taking possession of the Subleased
Premises, Subtenant shall be deemed to have accepted the Subleased Premises in
its condition on the date of delivery of possession.  Subtenant acknowledges
that neither Sublandlord nor any agent of Sublandlord has made any
representation or warranty with respect to the condition of the Subleased
Premises, the parking and common areas surrounding the Subleased Premises, or
with respect to the suitability of same for the conduct of Subtenant's business.
Subtenant further acknowledges that Sublandlord shall have no obligation to
construct or complete any additional alterations or improvements within or about
the Subleased Premises.  Subtenant shall not alter or improve the Subleased
Premises without the consent of Sublandlord and Lessor, to the extent required
under the Master Lease.  Notwithstanding the foregoing, to Sublandlord's actual
knowledge, the existing electrical and data communications equipment and
associated wiring in the Subleased Premises is in good working condition and
repair.

     12.  Sublandlord's Representations and Warranties:

     Sublandlord represents and warrants to Subtenant that: (a) there are no
amendments to the Master Lease other than the First Amendment To Lease dated
October 1, 1997; (b) to Sublandlord's actual knowledge, neither Sublandlord nor
Lessor is in default under the Master Lease; and (c) to Sublandlord's actual
knowledge, there is no claim or threatened claim by Lessor that Sublandlord is
in default under the Master Lease.

     13.  Notices:

     All notices, demands, consents and approvals which may or are required to
be given by either party to the other hereunder shall be given in the manner
provided in the Master Lease, at the addresses shown on the signature page
hereof. Sublandlord shall notify Subtenant of any default under the Master
Lease, or of any other event of which Sublandlord has actual knowledge which
will impair Subtenant's ability to conduct its normal business at the Subleased
Premises, as soon as reasonably practicable following Sublandlord's receipt of
notice from the Landlord of a default or actual knowledge of such impairment. If
Sublandlord elects to terminate the Master Lease, Sublandlord shall so notify
Subtenant by giving at least thirty (30) days notice prior to the effective date
of such termination pursuant to paragraph 23 thereof.

     14.  Broker Fee:

     Each party represents and warrants to the other that it has not had any
contract or dealings regarding the Property, or any communication in connection
with the subject matter of this transaction, through any licensed real estate
broker or other person who can claim a commission or finder's fee. In the event
that any broker or finder asserts a claim for a commission or finder's fee based
upon any contract, dealing or communications with either party, such party shall
indemnify, defend and hold the other party harmless from all costs and expenses
(including without limitation reasonable attorneys' fees and costs of defense at
the trial and appellate levels) incurred in

                                       5
<PAGE>

connection with such claim.  The provisions of this section shall survive any
termination of this Sublease.

     15.  Subtenant Improvements/Compliance With Americans With
Disabilities Act:

     Subtenant shall be responsible for the installation and cost of any and all
improvements, alterations or other work required on or to the Subleased Premises
or to any other portion of the property and/or building of which the Subleased
Premises are a part, required or reasonably necessary because of: (1)
Subtenant's use of the Subleased Premises or any portion thereof; or (2) the use
by a subtenant by reason of assignment or sublease. Compliance with the
provisions of this Section 13 shall be a condition of Sublandlord granting its
consent to any assignment or sublease of all or a portion of this Sublease and
the Subleased Premises described in this Sublease. Sublandlord shall be
responsible for the installation and cost of any and all improvements,
alterations or other work required on or to the Subleased Premises or to any
other portion of the property and/or building of which the Subleased Premises
are a part, required or reasonably necessary under the Americans With
Disabilities Act of 1990.

     16.  Toxic Contamination Disclosure:

     Sublandlord and Subtenant each acknowledge that they have been advised that
numerous federal, state, and/or local laws, ordinances and regulations ("Laws")
affect the existence and removal, storage, disposal, leakage of and
contamination by materials designated as hazardous or toxic ("Toxics"). Many
materials, some utilized in everyday business activities and property
maintenance, are designated as hazardous or toxic.

     Some of the Laws require that Toxics be removed or cleaned up by
landowners, future landowners or former landowners without regard to whether the
party required to pay for "clean up" caused the contamination, owned the
property at the time the contamination occurred or even knew about the
contamination. Some items, such as asbestos or PCBs, which were legal when
installed, now are classified as Toxics, and are subject to removal
requirements. Civil lawsuits for damages resulting from Toxics may be filed by
third parties in certain circumstances.

     Sublandlord and Subtenant each acknowledge that Sublandlord has made no
representations or warranties with respect to environmental assessment or
physical condition of the Subleased Premises, including, but not limited to,
matters relating to: (i) problems which may be posed by the presence or disposal
of hazardous or toxic substances on or from the Subleased Premises, (ii)
problems which may be posed by the Subleased Premises being within the Special
Studies Zone as designated under the Alquist-Priolo Special Studies Zone Act
(Earthquake Zones), Section 2621-2630, inclusive of the California Public
Resources Code, and (iii) problems which may be posed by the Subleased Premises
being within a HUD Flood Zone as set forth in the U.S. Department of Housing and
Urban Development "Special Flood Zone Area Maps," as applicable.

     independent investigation or determination of the physical or environmental
condition of the Subleased Premises, including, but not limited to, the
existence or nonexistence of any underground tanks, sumps, piping, toxic or
hazardous substances on the Subleased Premises. Subtenant agrees that it will
rely solely upon its own investigation and/or the investigation of professionals
retained by it.

                                       6
<PAGE>

     17.  Rent Abatement and Damages to Personal Property:

     In the event Sublandlord, pursuant to the terms of the Master Lease, is
entitled to and receives rent abatement, then to the extent such rent abatement
affects the Subleased Premises, Subtenant shall be entitled to a corresponding
rent abatement in an amount that the net rentable area of the Subleased Premises
bears to the total net rentable area of the Master Lease, and only to the extent
any such abatement applies to the Sublease Term. In addition, any amounts paid
or credited to Sublandlord under the terms of the Master Lease for damage to
Subtenant's personal property shall be credited to Subtenant, subject to the
same limitations set forth above.

     18.  Sign Rights:

     Subtenant shall be permitted to place its sign on the exterior of the
Subleased Premises in accordance with paragraph 20 of the Master Lease.
Sublandlord shall remove its signage within fifteen (15) days after the Sublease
Commencement Date.

     19.  Entire Agreement:

     This Sublease and the Exhibits attached hereto set forth the entire
agreement between the parties with respect to the Sublease of the Subleased
Premises. Except as specifically set forth herein, there are no agreements,
representations, or warranties whatsoever between the parties as to any matter.
Any prior agreements, conversations, or writings, are merged herein, superseded
hereby and extinguished.

     Exhibits to be attached include:

     Exhibit A  -   Floor plan showing the improvements to the Premises
     ---------

     Exhibit B  -  Inventory of Communications Equipment supplied by Sublandlord
     ---------

     Exhibit C  -  Inventory list of all furniture, fixtures and other
     ---------
                   equipment supplied by Sublandlord

     Exhibit D  -  Janitorial services specification or copy of Sublandlord's
     ---------
                   current janitorial services agreement

Sublandlord:  EXCITE, INC.                   Address:  555 Broadway
                                                       Redwood City, CA 94063

By          /s/ Elizabeth M. Berez           Date:     8/6/99
   ------------------------------------            -----------------------------
Subtenant:  TIOGA SYSTEMS, INC., a           Address:  1816 Embarcadero Road
            Delaware corporation                             Palo Alto, CA 94303

By          /s/ Mark Vranesh                 Date:     8/6/99
   ------------------------------------            -----------------------------

                                       7
<PAGE>

                              CONSENT TO SUBLEASE
                              -------------------

DATE:                  ___________________ 1999

RE: BUILDING:          MidPoint Technology Park, 575 Broadway, Redwood City, CA

SUBLET PREMISES:       Approximately 23,216 rentable square feet

DATE OF MASTER LEASE:  Lease dated March 14, 1997, ("Master Lease")

MASTER LESSOR:         Martin/Campus Associates, L.P., a Delaware limited
                        partnership

MASTER TENANT:         Excite, Inc., a Delaware corporation

SUBTENANT:             Tioga Systems, Inc., a Delaware corporation

TERM OF SUBLETTING:    August 15, 1999 through August 14, 2001

Mr.  Robert Hood
Excite, Inc.

Dear Mr.  Hood:

     Pursuant to the terms of the Master Lease covering the above-captioned
premises ("Sublet Premises"), Excite has requested Landlord's consent to your
subletting the Sublet Premises to the above-referenced Subtenant, hereinafter
referred to as the "Sublease."

     Landlord hereby grants consent to such Subletting upon the following
express terms and conditions:

     Such subletting is subject and subordinate to the Master Lease and to all
of its terms, covenants, conditions, provisions and agreements.

     1.   The Subtenant shall perform faithfully and be bound by all of the
applicable terms, covenants, conditions, provisions and agreements of the Master
Lease, for the period of such subletting and to the extent of the Sublet
Premises.

     2.   Neither such subletting nor this consent thereto shall:

          (a)  release or discharge you from any liability, whether past,
present or future, under the Master Lease;

          (b)  operate as a consent or approval by us to or of any of the terms,
covenants, conditions, provisions or agreements of the Sublease and we shall not
be bound thereby;
<PAGE>

          (c)  be construed to modify, waive or affect any of the terms,
covenants, conditions provisions or agreements of the Master Lease, or to waive
any breach thereof, or any of our rights as Landlord thereunder; or to enlarge
or increase our obligations as Landlord thereunder, or

          (d)  be construed as a consent by us to any further subletting either
by you or by the Subtenant or to any assignment by you of the Master Lease or
assignment by the Subtenant of the Sublease, whether or not the Sublease
purports to permit the same and, without limiting the generality of the
foregoing, both you and the Subtenant agree that the Subtenant has no right
whatsoever to assign, mortgage or encumber the Sublease nor to sublet any
portion of the Sublet Premises or permit any portion of the Sublet Premises to
be used or occupied by any other party; in connection herewith, both you and the
Subtenant agree that an assignment by operation of law or a transfer of control
of Subtenant (including but not limited to transfer of the controlling interest
of the stock of Subtenant, if Subtenant is a corporation) shall be deemed to be
a prohibited assignment hereunder, subject to our consent.

     4.   You shall not be released from any liability under the Master Lease
because of our failure to give notice of default under or in respect of any of
the terms, covenants, conditions, provisions or agreements of the Master Lease.

     5.   In the event of your default under the provisions of the Master Lease,
the rent due from the Subtenant under the Sublease shall be deemed assigned to
us and we shall have the right, under such default, at any time at our option,
to give notice of such assignment to the Subtenant and to demand that Subtenant
pay the rent and any other charges due under the Sublease directly to us. We
shall credit you with any rent received by us under such assignment but the
acceptance of any payment on account of rent from the Subtenant as the result of
any such default shall in no manner whatsoever be deemed an attornment by the
Subtenant to us, or serve to release you from liability under the terms,
covenants, conditions and provisions of agreements under the Master Lease.
Notwithstanding the foregoing, any other payment of rent from the Subtenant
directly to us, regardless of the circumstances or reasons therefor, shall in no
manner whatsoever be deemed an attornment by the Subtenant to us in the absence
of a specific written agreement signed by us to such an effect.

     6.   Both you and the Subtenant shall be and continue to be liable for the
payment of all bills rendered by us for charges incurred by the Subtenant for
services and materials supplied to the Sublet Premises.

     7.   The term of the Sublease shall expire and come to an end on its
natural expiration date or any premature termination date thereof or
concurrently with any premature termination or expiration of the Master Lease
(whether by consent or other right, now or hereafter agreed to by Landlord or
Tenant under the Master Lease, or by operation of law or at Landlord's option in
the event of default by tenant under the Master Lease).

     8.   This consent is not assignable, nor shall this consent be deemed a
consent to any amendment, modification, extension or renewal of the Sublease,
without our prior written consent.
<PAGE>

     9.   You and the Subtenant covenant and agree that under no circumstances
shall we be liable for any brokerage commission or other charge or expense in
connection with the Sublease and you both agree to indemnify us against same and
against any cost or expense (including but not limited to counsel fees) incurred
by us in resisting any claim for any such brokerage commission.

     10.  Notwithstanding any provision of the Sublease or this Consent to the
contrary, the Subtenant agrees that Master Landlord shall not be: (i) liable for
any act or omission of the Master Tenant as Sublessor under the Sublease; (ii)
subject to any offsets or defenses which the Subtenant may have against the
Master Tenant as Sublessor; (iii) bound by any payment of rent or other sums
made by the Subtenant for any advance period under the Sublease; (iv) bound by
any security deposits which the Subtenant might have paid to the Master Tenant
as Sublessor or any other party, or (v) bound by any amendment or modification
of the Sublease made without Master Landlord's prior written consent, which may
be withheld in the sole and absolute discretion of Master Landlord.

     11.  This Consent shall not be effective until executed by all the parties
hereto.

     12.  Concurrent with the execution of this Consent, Master Tenant shall pay
to Master Landlord an amount equal to $300.00, representing Master Landlord's
attorney fees and costs incurred in connection with the review of the Sublease
and the preparation of this Consent.

     13.  Master Landlord shall be named as an additional insured under all
liability insurance required to be carried by the Subtenant pursuant to the
Sublease, and Master Tenant shall furnish Master Landlord with a certificate of
insurance before the commencement of the term of the Sublease.

     14.  Master Landlord hereby waives all rights under paragraph 15.D of the
Lease during the term of the Sublease, including the ability to collect fifty
percent (50%) of any excess of the Subrent over the Rent payable pursuant to the
Lease and caused by this Consent to Sublease.

                         [SIGNATURES FOLLOW THIS PAGE]
<PAGE>

     The execution of a copy of this Consent by you (as Master Tenant) and by
the Subtenant shall indicate your joint and several confirmation of the
foregoing conditions and of your agreement to be bound thereby and shall
constitute Subtenant's acknowledgment that it has received a copy of the Master
Lease from you.

MASTER LESSOR:
Martin/Campus Associates., a Delaware limited partnership

By:  Martin/Redwood Associates, L.P., a California limited partnership
     Its: General Partner

     By:  The Martin Group of Companies, Inc., a California corporation
          Its: General Partner

          By: _____________________________________________
          Name: ___________________________________________
          Title: __________________________________________
          Date: ___________________________________________

MASTER TENANT:
Excite, Inc., a Delaware corporation

          By:    /s/ Elizabeth M. Berez
                 ------------------------------------------
          Name:  Elizabeth M. Berez
                 ------------------------------------------
          Title: VP, Finance
                 ------------------------------------------
          Date:  August 6, 1999
                 ------------------------------------------

SUBTENANT:
Tioga Systems, Inc., a Delaware corporation

          By:    /s/ Mark Vranesh
                 ------------------------------------------
          Name:  Mark Vranesh
                 ------------------------------------------
          Title: Dir Fin/Corp. Sec
                 ------------------------------------------
          Date:  8/6/99
                 ------------------------------------------
<PAGE>

                                  EXHIBIT A
                                  ---------

                   [graphic depicting a floor plan image]
<PAGE>

                                  EXHIBIT B
                                  ---------
                     Inventory of Communications Equipment

<TABLE>
<CAPTION>
Quantity         Part #                                         Description
                 Meridian 1 Opt 11C
<S>               <C>                                           <C>
  1               NTSF1001                                      OPTION 11C SNGL CABNT HW PKG (AC)
  1               NTSF2001                                      OPTION 11C 30FT EXPANSION CABINET
  1               NTDK22AA                                      30 FT FIBER DAUTERBOARD
  1               NT6R78AB                                      OPT 11C R23 ENG DOCUMEN PKG COIL
  1               NTSF8021                                      OPT 11 C ENTERPRISE BUS SW PKG
  1               NTSF8103                                      OPT 11 C 100 ADD TNS ENTERPRISE
  1               NT8D09AL                                      ANALOG MESSAGE WAITING LINE CARD
  4               NT8D14BB                                      UNIVERSAL TRUNK CARD
 10               NT8D02GA                                      DIGITAL LINE CARD (DLC)
  1               AMP1102                                       CREDIT: System AMP
                  Meridian Mail 12Port/24 Hour
  1               NTZC49AA                                      ENH MM CARD OPT 4-12 PS, 5/10/24/54HRS
  1               SW7100H                                       MMAIL CARD OPTION R12 BASE SW
  2               NTZC51AA                                      ENH MM OP FS PORTS - 5&6 OR 9&10
  2               NTZC51BA                                      ENH MM OP FS PORTS - 7&8 OR 11&12
 10               NT1F94AA                                      MMAIL 12 VOICE MESSAGING PKG
  1               NTAK30DB                                      EXTERNAL TAPE DRIVE, TANDBERG
  1               A0630697                                      MAGNUS 2.5B DATA CARTRIDGE
  1               SW7102                                        MM CARD OPT EXP STRG SW LEVEL 1
  1               SW7103                                        MM CRD OPT EXP STRG SW LEVEL 2
  1               SW7140                                        MM CRD OPT EXP STRG SW LEVEL 3-4
                  Peripheral Equipment
  1               017-102-XX                                    CFR1500 1500 VA/1005W ON-LINE UPS
  1               032-047-21                                    EBP48E EXTERNAL BATTERY PACK
  1               LX300                                         EPSON LX-300 9-PIN DOT MTX PRINTER-SE
  1               70364                                         M/F 10' RS232 SERIAL CABLE
  1               000839-0                                      US ROBOTICS 28.8 KBPS MODEM
  1               HQ-P1331A                                     MICO-MINI PRINTER BUFFER, 64K, SER/SE
  1               SEBII                                         SITE EVENT BUFFER - 2 PORT/128K
 30               -----------------------                       MERIDIAN 266 DISPLAY PHONES
 60               -----------------------                       MERIDIAN 2008 PHONES
  1               -----------------------                       RECEPTIONIST CONSOLE
</TABLE>
                                   EXHIBIT B
                                  Page 1 of 1
<PAGE>

                                   EXHIBIT C

                            575 Broadway Inventory

<TABLE>
<CAPTION>

Hardwall Offices
<S>                              <C>
Rosemount Workstations            12
Task Chairs                       12
Guest Chairs                      24
Ped (BBF)                         12
Ped (FF)                          12

Cubicles                         103

Herman Miller Ethospace
Task Chairs                      103
White Boards                     102
Ped (BBF)                        103
Ped (FF)                         103
Overhead Bin                     103
Overhead Shelf                   103

Break/Common Areas

8' Racetrack Table                 2
Credenza                           2
Red Conference Room Chairs        14
Blue Conference Room Chairs       10
Green Conference Room Chairs      10

Black Soft Seating                20
Coffee Tables                      4

Lowenstein High Seating Red        6
Lowenstein High Seating Black      6
Lowenstein Low Seating Red         4
Lowenstein Low Seating Black       4
48" square table                   2
</TABLE>
<PAGE>

                                   EXHIBIT D

                       PENINSULA JANITORIAL SERVICE CO.
================================================================================
<PAGE>

<TABLE>
<CAPTION>

Monthly Service Plan:                                           Monthly
---------------------                                           -------
<S>                                                     <C>
Routine 5 x weekly service (Sunday - Thursday)...........       $3,675.00

Day porter service 5 x weekly (Monday - Thursday 10:00
to 6:00, and Friday 1:00 to 7:00)........................       $1,980.00

Optional:
---------
Second floor area 5 x weekly service.....................       $1,840.00

Floor Care Program:
-------------------
Window wash 2 x yearly inside/outside....................       $   80.00
Clean carpets quarterly..................................       $  740.00
Shampoo all wall to wall 1 x yearly......................       $  440.00
Scrub & wax all floors 1 x yearly & buff monthly.........       $  320.00
4 x yearly dust all high areas...........................       $  210.00

Total Monthly Professional Fee...........................       $7,445.00

</TABLE>

<TABLE>
<CAPTION>

PERIODIC SERVICES (priced separately)                    Per Service       Per Sq. Ft.       $ Minimum
                                                       ----------------  ---------------  ----------------
<S>                                                    <C>               <C>              <C>
Carpeting:
----------
 Truck-mounted steam extraction......................                                .06      $45.00

 Tile:  Vinyl
-------------
 Spray & buff tile...................................                                            "
 Machine scrub & recoat..............................                                .10         "
 Strip & wax tile....................................                                .15         "

 Tile:  Ceramic
---------------
 Machine scrub & reseal..............................                                .10         "
 Strip, restore grout & reseal.......................                                .15         "
</TABLE>
<PAGE>

<TABLE>
<CAPTION>

ENTRANCES / OUTSIDE                                            Weekly    Monthly  Verify
<S>                                                           <C>        <C>      <C>
  Remove trash including all small pieces of debris.........     5
  Remove cobwebs at entrances (as needed)...................     5
  Clean ash urns............................................     5
  Clean entrance glass & door frames........................     5
  Empty trash receptacles...................................     5
  Clean trash receptacles (as needed).......................     1
  Spot clean lobby windows, especially lower areas..........     5

LOBBY AND RECEPTION AREA                                      Weekly     Monthly  Verify
All routine services apply, including:
--------------------------------------
  Entrance doors:  Clean inside and out.....................    5
  Detail clean & dust all furniture & furnishings...........    5
  Polish bright metal.......................................    5
  Detail clean reception desk...............................    5
  Remove cobwebs (high, low, corners).......................    5
  Spot clean upholstered furniture (as needed)..............    5
  Vacuum upholstered furniture (as needed)..................    5
  Vacuum carpeting..........................................    5
  Dry mop and damp mop wooden grain vinyl...................    5
  Detail clean floor edges & corners........................    1
  Dust ceiling lights (as needed) & high ceiling............    1
  Scrub entry thresholds....................................               1
  Clean carpeting...........................................               1
  Fully clean lobby glass (inside & outside)................               1

GENERAL OFFICE AREAS & CONFERENCE ROOMS                       Weekly     Monthly  Verify
  Vacuum carpet (moving light furniture)....................    5
  Spot clean carpets........................................    5
  Dust desks, work surfaces, filing cabinets and furniture..    5
  Clean all table tops......................................    5
  Damp wipe surfaces to remove stains (as needed)...........    5
  Empty trash & replace liners as needed....................    5
  Sweep & damp mop tile floors..............................    5
  Remove scuff marks from tile..............................    5
  Clean and polish bright metal as needed...................    5
  Clean & polish drinking fountains.........................    5
  Empty water cooler tray scrub / disinfect as needed.......    5
  Spot clean interior partition glass.......................    5
  Remove cobwebs / high, low, corners.......................    5
</TABLE>
<PAGE>

<TABLE>
<CAPTION>

GENERAL OFFICE AREAS (continued)                              Weekly     Monthly  Verify
<S>                                                           <C>        <C>      <C>
  Dust white board trays....................................    5
  Properly arrange all furniture............................    5
  Turn off all designated lights when finished..............    5
  Remove smudges from doors & frames........................    5
  Dust partition tops.......................................    3
  Wipe clean copiers, printers, & fax machines..............    1
  Clean & disinfect telephones..............................    1
  Detail dust and wipe: e.g. chair legs, picture frames.....    1
  Detail clean desks & work surfaces........................    1
  Wipe clean monitor & computer casings.....................    1
  Feather dust computer keyboards & screens.................    1
  Dust silk plants..........................................    1
  Dust window sills.........................................    1
  Wipe clean light switches.................................    1
  Detail clean counters, bookcases, shelves, file cabinets..    1
  Dust skylights for cobwebs................................    1
  Detail vacuum carpet edges, around & behind furniture.....    1
  Vacuum & spot clean upholstered chairs: offices...........             1
  Dust high surfaces including door frames..................             1
  Dust all window blinds....................................             1
  Vacuum under photo copy machines..........................             1
  Brush vacuum ceiling air vents............................             1
  Dust & high areas for cobwebs.............................             1
  Polish conference room & executive furniture..............  Per specs
  Clip off any loose carpet loops (safety hazard)...........  As needed
  Vacuum fabric partition walls.............................                         4
  Total clean interior partition glass......................                         4

EXECUTIVE SERVICE                                             Weekly     Monthly  Verify
  Areas include lobby, conference / demo rooms,
-----------------------------------------------
  executive offices
-------------------
  All routine services apply, including:
----------------------------------------
  Detail clean furniture & furnishings......................    5
  Detail clean floors.......................................    1
  Polish conference room & executive furniture..............  Per specs
</TABLE>
<PAGE>

<TABLE>
<CAPTION>
COFFEE AREAS                                                  Weekly     Monthly  Verify
<S>                                                           <C>        <C>      <C>
  Empty trash & replace liners..............................    5
  Clean coffee machines / remove old grounds................    5
  Scrub clean coffee pots / clean cups as needed............    5
  Wipe clean entire counter top & cabinet fronts............    5
  Wipe clean inside cabinet doors & trash container.........    5
  Detail clean entire coffee areas walls & floor............    1

LUNCHROOMS                                                    Weekly     Monthly  Verify
  Empty trash / replace liners..............................    5
  Clean trash receptacles...................................    5
  Clean walls near trash receptacles........................    5
  Scrub clean coffee pots...................................    5
  Turn off & clean coffee makers & appliances...............    5
  Clean microwaves, refrigerator & vending machines.........    5
  Wipe clean tables, chairs & bases (detail edges)..........    5
  Clean inside microwaves...................................    5
  Spot clean all walls......................................    5
  Remove scuff marks from tile floor........................    5
  Clean & polish water cooler...............................    5
  Clean entry doors.........................................    5
  Vacuum carpets & remove spots.............................    5
  Sweep & damp mop tile floor with mild degreaser...........    5
  Properly arrange furniture................................    5
  Detail clean entire lunchroom.............................    1
  Detail clean tables and chairs............................    1
  Detail clean all surfaces, entire facility................    1
  Clean tops of cabinets....................................    1
  Detail clean & scrub baseboards & edges...................    1
  Clean inside cabinets especially doors....................    1
  Clean inside refrigerators/clean up any spills............    1
  Discard spoiled food from refrigerators...................    1
</TABLE>
<PAGE>

<TABLE>
<CAPTION>

RESTROOM MAINTENANCE                                          Weekly     Monthly  Verify
<S>                                                           <C>        <C>      <C>
  Clean and sanitize sinks & counter tops...................    5
  Clean and disinfect all toilets & urinals.................    5
  Clean & disinfect handles.................................    5
  Clean partitions & walls by urinals.......................    5
  Wet mop tile floor using a germicidal cleaner.............    5
  Dispose of waste and clean waste receptacles..............    5
  Check for paper products and refill as needed.............    5
  Check for soap products and refill as needed..............    5
  Clean and shine all chrome fixtures and mirrors...........    5
  Wipe clean light switches.................................    5
  Clean doors & push-plates.................................    5
  Check all dispensers for proper operation.................    5
  Report any items needing repair or maintenance............    5
  Check feminine hygiene product dispensers for product.....    5
  Disinfect floor drains / Keep traps filled................    5
  Detail clean & disinfect entire restroom..................    1
  Totally clean partitions & walls..........................    1
  Wipe clean baseboards.....................................    1
  Brush vacuum ceiling air vents............................    1
  Replace or replenish deodorizers (as needed)..............               1

SHOWERS                                                       Weekly     Monthly  Verify
  Wash walls w/ non-scratch disinfectant cleaners...........    5
  Wash & polish all faucets and shower heads................    5
  Wet mop floor w/ disinfectant germicidal cleaner..........    5
  Report any items needing repair...........................    5
  Detail clean & disinfect entire shower area...............    1
</TABLE>
<PAGE>

<TABLE>
<CAPTION>

DAY PORTER                                                    Weekly     Monthly  Verify
<S>                                                           <C>        <C>      <C>
  LOBBY:
  Spot clean entry doors....................................     5
  Sweep any debris (at entrance)............................     5
  Scrub clean metal entry thresholds........................               1

  LUNCHROOMS:
  Duties, performed after lunch:
  ------------------------------
  Clean all table tops and chairs with a moistened cloth
  including all edges & bases...............................    5
  Empty trash & replace liners..............................    5
  Clean trash receptacles...................................    5
  Sweep/damp mop the floor..................................    5
  Vacuum carpeting, moving tables & chairs to reach all
  food & debris.............................................    5
  Clean coffee area including sink, water dispenser,
  coffee machine and counter................................    5
  Check all walls and clean as required.....................    5
  Check all microwaves, inside and out......................    5
  Perform additional duties as needed.......................    5

  RESTROOMS:
  Check for paper products and refill as needed.............    5
  Check for soap products and refill as needed..............    5
  Wipe down counter tops / pick up trash....................    5
  Check trash receptacles and empty as needed...............    5

  OFFICE AREAS:
  Duties performed "as required" daily, weekly, monthly
  -----------------------------------------------------

  OUTSIDE ENTRANCES & GROUNDS:
  Duties to be determined & performed as needed
  ---------------------------------------------

  DUMPSTER AREA:
  Dispose of loose trash around bins........................    5
  Detail sweep around bins (or often as needed).............    1
</TABLE>
<PAGE>

<TABLE>
<CAPTION>

COMPUTER ROOM                                                 Weekly     Monthly  Verify
<S>                                                           <C>        <C>      <C>
  Wipe clean tables, chairs, & stools.......................    5
  Wipe clean other specified surfaces.......................    5
  Dry mop floor.............................................    5
  Damp mop floor (as needed)................................    5
  Empty trash & replace liners..............................    5
  Detail clean all surfaces.................................    1
  Vacuum floor edges & corners..............................    1

WINDOW & PARTITION GLASS:  Routine Cleaning)                  Weekly     Monthly  Verify
  Entrance glass: Clean entry doors & glass.................    5
  Spot clean lobby glass....................................    5
  Clean all lobby glass.....................................                1
  Interior partition glass: Spot clean......................    5
  Interior partition glass: Clean total surface.............                        4

TILE FLOOR & CARPET CARE (routine maintenance)                Weekly     Monthly  Verify
  Carpeting:
  Vacuum floors thoroughly..................................    5
  Spot clean................................................    5
  Detail vac (edges, corners, behind furniture).............    1

  Vinyl Tile:
  Dust mop w/ treated mop...................................    5
  Damp mop..................................................    5
  Remove scuff marks........................................    5
  Detail clean edges and corners............................    1

  Ceramic Tile:
  Sweep & damp mop..........................................    5
  Detail clean edges & corners..............................    1

  Other:
  Wipe clean baseboards.....................................                1
  Scrub metal entry threshold (main entrance)...............                1

RECYCLING                                                     Weekly     Monthly  Verify
  Process recycling appropriately: aluminum, glass,
  paper, cardboard. (Non-recyclables put into compactor)
</TABLE>
<PAGE>

<TABLE>
<CAPTION>

JANITORIAL CLOSET                                             Weekly     Monthly  Verify
<S>                                                           <C>        <C>      <C>
  Organize janitorial closet (all items shelved if poss.)...     5
  Clean, sanitize mop heads & hang up.......................     5
  Empty & clean mop bucket..................................     5
  Inventory supplies........................................     1
  Sweep and mop floor.......................................     1
  Replace mop heads with new ones...........................                1
  Remove trash and excess cleaning agents...................  as needed
  Deodorize.................................................  as needed

COMPACTOR AREA                                                Weekly     Monthly  Verify
  Insure trash goes into compactor..........................     5
  Report problems with overflow or mixing recycling.........     5
  Sweep area under & around compactor.......................     1

HEALTH & SAFETY
  Maintain MSDS sheets in Janitor's closet                     always
  Report safety hazards immediately, repair if possible      as needed

SECURITY
  No persons admitted into building by servicers
  No employee substitutions will be made without auth.
  Make sure all doors are locked during & following work
  Keep building secured when dumping trash in back.

QUALITY ASSURANCE
  1.  Servicers use checklists
  2.  Supervisor inspects work & documentation per
      schedule nightly.
  3.  Quality Assurance Inspector will arrange routine
      inspection w/client once each week.

INITIAL SERVICES (No charge)
  1.  Detail clean entire facility.
  2.  Service includes all services routinely performed
      daily, weekly & monthly.
</TABLE>
<PAGE>

MAINTENANCE:  Routine or Emergency
  1. Maintenance is available.  As needed
  2. Duties will vary according to the need.

NOTES
  1. Team leader working nights will speak English.
  2. Day Porter / Utility person during the day will speak
     English & will be very good-natured, helpful, &
     proactive.
  3. Computer Room: When floor is being cleaned,
     dedicated mop bucket will be kept outside the
     computer room.

CHEMICALS AND PAPER PRODUCTS
  1. Peninsula provides cleaning agents and equipment.
  2. Paper goods, trash can liners, hand soaps &
     deodorants are either provided by client or billed
     separately through Peninsula Janitorial Service.

<TABLE>
<CAPTION>

SQUARE FOOTAGE / FLOOR COVERINGS                         Square Ft.
                                                         ----------
<S>                                                      <C>
  Vinyl tile...........................................    2,000
  Wood grain tile......................................      500
  Ceramic tile.........................................    2,200
  Raised floor.........................................    5,000
  Carpeting............................................   78,521
                                                         -------
  Total Square Footage.................................   88,221
</TABLE>
CLEANING DAYS
   5 x Weekly                       S M T W T F S

   Days Specified: Times Specified:
   Time Specified:
<PAGE>

<TABLE>
<CAPTION>
PERIODIC SERVICES (continued)                                   Per Service  Per Sq. Ft.  $ Minimum
                                                                -----------  -----------  ---------
<S>                                                             <C>        <C>          <C>
  Window Cleaning:
  ----------------
  Clean windows outside................................         $   240                         "
  Clean windows inside.................................         $   240                         "
  Interior Partition Glass.............................         $   280                         "

  Cubicle Panels:
  ---------------
  Steam/dry clean fabric panels........................        $2/side/panel

  Skylights:
  ----------
  Clean interior.......................................         $   200                         "
  Clean exterior.......................................         $   100                         "

  Construction clean inside & outside..................         $   600                         "

  High Areas: (pipers, air ducts, fluorescent lights)
  ---------------------------------------------------
  Brush vacuum (recommended 2 x yrly)..................         $   400                         "
</TABLE>
<PAGE>

STAFFING
  Nights:     3 cleaners
              1 supervisor
  Days:       1 day porter
  Inspector:  1 x weekly Q.A. Inspection
  Floors:     Separate 2 man crew conducting periodic
              floor care

FORM OF OWNERSHIP
  1.  Corporation
  2.  All cleaners & supervisors are employees on payroll

TERM OF PROPOSAL
  1.  Peninsula guarantees pricing 1 year
  2.  Client month-to-month

EQUIPMENT LIST
  1.  Bucket w/ wringers
  2.  Mops (heads replaced monthly)
  3.  Treated dust mops
  4.  Upright vacuums
  5.  Back pack vacuum w/pole extension
  6.  Buffer-scrubbing
  7.  Buffer-high speed buffing
  8   Steam extractor portable
  9.  Steam extractor-truck mount
  10. Dry chemical carpet cleaning available
  11. Chem 5 cleaning solution system
  12. Tall ladder for high cleaning

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