Document:

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                                                                     Exhibit 4.2

                         CONVERGYS CORPORATION
               1998 LONG TERM INCENTIVE PLAN, AS AMENDED

1.   Purpose.

     The primary purpose of the Convergys Corporation 1998 Long Term Incentive
Plan (the "Plan") is to further the long term growth of Convergys Corporation
(the "Company") by offering competitive incentive compensation related to long
term performance goals to those employees of the Company and its affiliates who
will be largely responsible for planning and directing such growth. The Plan is
also intended as a means of reinforcing the commonality of interest between the
Company's shareholders and the employees who are participating in the Plan and
as an aid in attracting and retaining employees of outstanding abilities and
specialized skills. The Plan became effective on July 20, 1998, the date on
which it is approved by the shareholders of the Company (the "Effective Date").

2.   Administration.

     2.1 The Plan shall be administered by the Compensation and Benefits
Committee (the "Committee") of the Company's Board of Directors (the "Board").
The Committee shall consist of at least three members of the Board (a) who are
neither officers nor employees of the Company and (b) who are "outside
directors" within the meaning of section 162(m)(4)(C) of the Internal Revenue
Code of 1986, as amended (the "Code").

     2.2 Subject to the limitations of the Plan, the Committee shall have
complete authority (a) to select from the employees and Non-Employee Advisors
(as defined in Section 10B) of the Company and its affiliates those individuals
who shall participate in the Plan, (b) to make awards in such forms and amounts
as it shall determine and to cancel or suspend awards, (c) to impose such
limitations, restrictions and conditions upon awards as it shall deem
appropriate, (d) to interpret the Plan and to adopt, amend and rescind
administrative guidelines and other rules and regulations relating to the Plan
and (e) to make all other determinations and to take all other actions necessary
or advisable for the proper administration of the Plan. Determinations of fair
market value under the Plan shall be made in accordance with the methods and
procedures established by the Committee. The Committee's determinations on
matters within its authority shall be conclusive and binding on the Company and
all other parties.

     2.3 The Committee may delegate to one or more Senior Managers or to one or
more committees of Senior Managers the right to make awards to employees who are
not officers or directors of the Company and to Non-Employee Advisors.

3.   Types of Awards.

     Awards under the Plan may be in any one or more of the following: (a) stock
options, including incentive stock options ("ISOs"), (b) stock appreciation
rights ("SARs"), in tandem with stock options or free-standing, (c) restricted
stock, (d) performance shares and performance units conditioned upon meeting
performance criteria and (e) other awards based in whole or in part by reference
to or otherwise based on Company Common Shares, without par value ("Common
Shares"), or other securities of the Company or any of its subsidiaries ("other
stock unit awards"). In connection with any award or any deferred award,
payments may also be made representing dividends or interest or other
equivalent. No awards shall be made under the Plan after ten years from the
Effective Date.

4.   Shares Subject to Plan.

     Subject to adjustment as provided in Section 14 below, 38,000,000 of the
Company's Common Shares shall be available for award under the Plan. Common
Shares available in any year which are not used for awards under the Plan shall
be available for award in subsequent years. Notwithstanding the foregoing,
subject to adjustment as provided in Section 14 below, the total number of
Common Shares available under the Plan for awards of ISOs shall not exceed
15,000,000 and the total number of Common Shares available for awards under the
Plan to any one individual shall not exceed 3,000,000. In the future, if another
company is acquired, any Common Shares covered by or issued as result of the
assumption or substitution of outstanding grants of the acquired company shall
not be deemed issued under the Plan and shall not be subtracted from the Common
Shares available for grant under the Plan. The Common Shares deliverable under
the Plan may consist in whole or in part of authorized and unissued shares or
treasury shares. If any Common Shares subject to any award are forfeited, or the
award is terminated without issuance of Common Shares or other consideration,
the Common Shares subject to such awards shall again be available for grant
pursuant to the Plan.

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5.   Stock Options.

     Except as provided in Sections 10A and 10B, all stock options granted under
the Plan shall be subject to the following terms and conditions:

     5.1 The Committee may, from time to time, subject to the provisions of the
Plan and such other terms and conditions as the Committee may prescribe, grant
to any employee of the Company or affiliate of the Company options to purchase
Common Shares, which options may be options that comply with the requirements
for incentive stock options set forth in section 422 of the Code ("ISOs") or
options which do not comply with such requirements ("NSOs") or both. The grant
of an option shall be evidenced by a signed written agreement ("Stock Option
Agreement") containing such terms and conditions as the Committee may from time
to time prescribe.

     5.2 The purchase price per Common Share of options granted under the Plan
shall be determined by the Committee; provided that the purchase price per
Common Share of any ISO shall not be less 100% of the fair market value of a
Common Share on the date the ISO is granted.

     5.3 Unless otherwise prescribed by the Committee in the Stock Option
Agreement, each option granted under the Plan shall be for a period of ten
years, shall be exercisable in whole or in part after the commencement of the
second year of its specified term and may thereafter be exercised in whole or in
part before it terminates under the provisions of the Stock Option Agreement.
The Committee shall establish procedures governing the exercise of options and
shall require that notice of exercise be given and that the option price be paid
in full in cash at the time of exercise. The Committee may permit an optionee,
in lieu of part or all of the cash payment, to make payment in Common Shares or
other property valued at fair market value on the date of exercise, as partial
or full payment of the option price. As soon as practicable after receipt of
each notice and full payment, the Company shall deliver to the optionee a
certificate or certificates representing the acquired Common Shares, unless, in
accordance with rules prescribed by the Committee, the optionee has elected to
defer receipt of the Common Shares.

     5.4 Any ISO granted under the Plan shall be exercisable upon the date or
dates specified in the Stock Option Agreement, but not earlier than one year
after the date of grant of the ISO and not later than 10 years after the date of
grant of the ISO, provided that the aggregate fair market value, determined as
of the date of grant, of Common Shares for which ISOs are exercisable for the
first time during any calendar year as to any individual shall not exceed the
maximum limitations in section 422 of the Code. Notwithstanding any other
provisions of the Plan to the contrary, no individual will be eligible for or
granted an ISO if, at the time the option is granted, that individual owns
(directly or indirectly, within the meaning of section 424(d) of the Code) stock
of the Company possessing more than 10% of the total combined voting power of
all classes of stock of the Company or of any of its subsidiaries.

6.   Stock Appreciation Rights.

     6.1 A SAR may be granted free-standing or in tandem with new options or
after the grant of a related option which is not an ISO. The SAR shall represent
the right to receive payment of a sum not to exceed the amount, if any, by which
the fair market value of the Common Shares on the date of exercise of the SAR
(or, if the Committee shall so determine in the case of any SAR not related to
an ISO, any time during a specified period before the exercise date) exceeds the
grant price of the SAR.

     6.2 The grant price and other terms of the SAR shall be determined by the
Committee.

     6.3 Payment of the amount to which an individual is entitled upon the
exercise of a SAR shall be made in cash, Common Shares or other property or in a
combination thereof, as the Committee shall determine. To the extent that
payment is made in Common Shares or other property, the Common Shares or other
property shall be valued at fair market value on the date of exercise of the
SAR.

     6.4 Unless otherwise determined by the Committee, any related option shall
no longer be exercisable to the extent the SAR has been exercised and the
exercise of an option shall cancel the related SAR to the extent of such
exercise.

7.   Restricted Stock.

     Common Shares awarded as restricted stock may not be disposed of by the
recipient until certain restrictions established by the Committee lapse.
Recipients of restricted stock are not required to provide consideration other
than the rendering of services or the payment of any minimum amount required by
law, unless the Committee otherwise elects. The recipient shall have, with
respect to Common Shares awarded as restricted stock, all of the rights of a
shareholder of the Company, including the right to vote the Common Shares, and
the right to receive any cash dividends, unless the Committee shall otherwise
determine. Upon termination of employment during the restricted period, all
restricted stock shall be forfeited, subject to such exceptions, if any, as are
authorized by the Committee, as to termination of employment, retirement,
disability, death or special circumstances.

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8.   Performance Shares and Units.

     8.1 The Committee may award to any participant performance shares and
performance units ("Performance Award"). Each performance share shall represent,
as the Committee shall determine, one Common Share or other security. Each
performance unit shall represent the right of the recipient to receive an amount
equal to the value determined in the manner established by the Committee at time
of award. Recipients of Performance Awards are not required to provide
consideration other than the rendering of service, unless the Committee
otherwise elects.

     8.2 Each Performance Award under the Plan shall be evidenced by a signed
written agreement containing such terms and conditions as the Committee may
determine.

     8.3 The performance period for each award of performance shares and
performance units shall be of such duration as the Committee shall establish at
the time of award ("Performance Period"). There may be more than one award in
existence at any one time, and Performance Periods may differ. The performance
criteria for each Performance Period shall be determined by the Committee.

     8.4 The Committee may provide that amounts equivalent to dividends paid
shall be payable with respect to each Performance Share awarded, and that
amounts equivalent to interest at such rates as the Committee may determine
shall be payable with respect to amounts equivalent to dividends previously
credited to the Participant. The Committee may provide that amounts equivalent
to interest at such rates as the Committee may determine shall be payable with
respect to performance units.

     8.5 Payments of performance shares and any related dividends, amounts
equivalent to dividends and amounts equivalent to interest may be made in a lump
sum or in installments, in cash, property or in a combination thereof, as the
Committee may determine. Payment of Performance Units and any related amounts
equivalent to interest may be made in a lump sum or in installments, in cash,
property or in a combination thereof, as the Committee may determine.

9. Other Stock Unit Awards.

     9.1 The Committee is authorized to grant to employees of the Company and
its affiliates, either alone or in addition to other awards granted under the
Plan, awards of Common Shares or other securities of the Company or any
subsidiary of the Company and other awards that are valued in whole or in part
by reference to, or are otherwise based on, Common Shares or other securities of
the Company or any subsidiary of the Company ("other stock unit awards"). Other
stock unit awards may be paid in cash, Common Shares, other property or in a
combination thereof, as the Committee shall determine.

     9.2 The Committee shall determine the employees to whom other stock unit
awards are to be made, the times at which such awards are to be made, the number
of shares to be granted pursuant to such awards and all other conditions of such
awards. The provisions of other stock unit awards need not be the same with
respect to each recipient. The recipient shall not be permitted to sell, assign,
transfer, pledge, or otherwise encumber the Common Shares or other securities
prior to the later of the date on which the Common Shares or other securities
are issued, or the date on which any applicable restrictions or performance or
deferral periods lapse. Common Shares (including securities convertible into
Common Shares) and other securities granted pursuant to other stock unit awards
may be issued for no cash consideration or for such minimum consideration as may
be required by applicable law. Common Shares (including securities convertible
into Common Shares) and other securities purchased pursuant to purchase rights
granted pursuant to other stock unit awards may be purchased for such
consideration as the Committee shall determine, which price shall not be less
than the fair market value of such Common Shares or other securities on the date
of grant, unless the Committee otherwise elects.

10A. Grants to Non-Employee Directors.

     10A.1 For purposes of the Plan, "Non-Employee Director" means a member of
the Board who is not an employee of the Company or an affiliate of the Company.
In addition to awards to employees and Non-Employee Advisors, awards of stock
options (other than ISOs) and restricted stock also may be made to Non-Employee
Directors under the Plan. Except as otherwise provided in this Section 10A, any
award to a Non-Employee Director shall be subject to all of the terms and
conditions of the Plan.

     10A.2 The Board, in its sole discretion, may make awards to Non-Employee
Directors. In exercising such authority, the Board shall have all of the power
otherwise reserved to the Committee under the Plan, including, but not limited
to, the sole and complete authority (a) to select the Non-Employee Directors who
shall be eligible to receive awards, (b) to select the types and amounts of
awards which may be made and (c) to impose such limitations, restrictions and
conditions upon awards as the Board shall deem appropriate.

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10B. Grants to Non-Employee Advisors.

     10B.1 For purposes of the Plan, "Non-Employee Advisor" means an individual
selected by the Company or one or more of its affiliates to participate in one
or more foreign advisory boards who is neither an employee of the Company or an
affiliate of the Company nor a Non-Employee Director. In addition to awards to
employees and Non-Employee Directors, awards (other than ISOs) also may be made
to Non-Employee Advisors under the Plan. Except as otherwise provided in this
Section 10B, any award to a Non-Employee Advisor shall be subject to all of the
terms and conditions of the Plan.

     10B.2 The Committee, in its sole discretion, may make awards to
Non-Employee Advisors. In exercising such authority, the Committee shall have
complete authority (a) to select the Non-Employee Advisors who shall be eligible
to receive awards, (b) to select the types and amounts of awards which may be
made and (c) to impose such limitations, restrictions and conditions upon awards
as the Committee shall deem appropriate.

11. Nonassignability of Awards.

     Unless permitted by the Committee, no award granted under the Plan shall be
assigned, transferred, pledged or otherwise encumbered by the recipient,
otherwise than (a) by will, (b) by designation of a beneficiary after death or
(c) by the laws of descent and distribution. Each award shall be exercisable
during the recipient's lifetime only by the recipient or, if permissible under
applicable law, by the recipient's guardian or legal representative or, in the
case of a transfer permitted by the Committee, by the recipient of the
transferred amount.

12. Deferrals of Awards.

     The Committee may permit recipients of awards to defer the distribution of
all or part of any award in accordance with such terms and conditions as the
Committee shall establish.

13. Provisions Upon Change of Control.

     In the event of a Change in Control occurring on or after the Effective
Date, the provisions of this Section 13 will supersede any conflicting
provisions of the Plan.

     13.1 In the event of a Change in Control, all outstanding stock options and
SARs under Sections 5 and 6 of the Plan shall become exercisable in full and the
restrictions otherwise applicable to any common shares awarded as restricted
stock under Section 7 of the Plan shall lapse; further, unless the Committee
shall revoke such an entitlement prior to a Change in Control, any optionee who
is deemed by the Committee to be a statutory officer ("insider") for purposes of
Section 16 of the Securities Exchange Act of 1934, as amended (the "1934 Act"),
shall be entitled to receive in lieu of exercise of any stock option, to the
extent that it is then exercisable, a cash payment in an amount equal to the
difference between the aggregate price of such option, or portion thereof, in
the event of a tender offer or similar event, (a) the final offer price per
share paid for Common Shares times the number of Common Shares covered by the
option or portion thereof, or (b) the aggregate value of the Common Shares
covered by the stock option.

     In the event of a tender offer in which fewer than all Common Shares which
are validly tendered in compliance with such offer are purchased or exchanged,
then only that portion of the Common Shares covered by a stock option as results
from multiplying such Common Shares by a fraction, the numerator of which is the
number of Common Shares acquired pursuant to the offer and the denominator of
which is the number of Common Shares tendered in compliance with such offer,
shall be used to determine the payment thereupon. To the extent that all or any
portion of a stock option shall be affected by this provision, all or such
portion of the stock option shall be terminated.

     13.2 In the event of a Change in Control, a pro rata portion of all
outstanding awards under Sections 8 and 9 of the Plan, whether in the form of
performance shares or units, shall be paid to each recipient of the award within
five business days of such Change in Control. The pro rata portion of such
awards to be paid shall equal the full present value of each such award as of
the first day of the month in which such Change in Control occurs multiplied by
a fraction, the numerator of which shall equal the number of full and partial
months (including the month in which any Change in Control occurs) since the
date of the award and the denominator of which shall equal the number of months
in the applicable performance period.

     13.3 For purposes of this Section 13, a "Change in Control" of the Company
means and shall be deemed to occur if:

          (a) a tender shall be made and consummated for the ownership of 30% or
     more of the outstanding voting securities of the Company;

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          (b) the Company shall be merged or consolidated with another
     corporation and as a result of such merger or consolidation less than 75%
     of the outstanding voting securities of the surviving or resulting
     corporation shall be owned in the aggregate by the former shareholders of
     the Company, other than affiliates (within the meaning of the 1934 Act) of
     any party to such merger or consolidation, as the same shall have existed
     immediately prior to such merger or consolidation;

          (c) the Company shall sell substantially all of its assets to another
     corporation which is not a wholly owned subsidiary;

          (d) a person, within the meaning of Section 3(a)(9) or of Section
     13(d)(3) of the 1934 Act, shall acquire 20% or more of the outstanding
     voting securities of the Company (whether directly, indirectly,
     beneficially or of record), or a person, within the meaning of Section
     3(a)(9) or Section 13(d)(3) of the 1934 Act, controls in any manner the
     election of a majority of the directors of the Company; or

          (e) within any period of two consecutive years commencing on or after
     the effective date of the Plan, individuals who at the beginning of such
     period constitute the Board cease for any reason to constitute at least a
     majority thereof, unless the election of each director who was not a
     director at the beginning of such period has been approved in advance by
     directors representing at least two-thirds of the directors then in office
     who were directors at the beginning of the period. For purposes hereof,
     ownership of voting securities shall take into account and shall include
     ownership as determined by applying the provisions of Rule 13d-3(d)(1)(i)
     pursuant to the 1934 Act.

     13.4 In the event of a Change in Control, the provisions of this Section 13
may not be amended on or subsequent to the Change in Control in any manner
whatsoever which would be adverse to any recipient of an award under the Plan
without the consent of such recipient who would be so affected; provided,
however, the Board may make minor or administrative changes to this Section 13
or changes to conform to applicable legal requirements.

14. Adjustments.

     14.1 In the event of any change affecting the Common Shares by reason of
any stock dividend or split, recapitalization, merger, consolidation, spin-off,
combination or exchange of shares or other corporate change, or any
distributions to common shareholders other than cash dividends, the Committee
shall make such substitution or adjustment in the aggregate number or class of
shares which may be distributed under the Plan and in the number, class and
option price or other price of shares subject to the outstanding awards granted
under the Plan as it deems to be appropriate in order to maintain the purpose of
the original grant.

     14.2 The Committee shall be authorized to make adjustments in performance
award criteria or in the terms and conditions of other awards in recognition of
unusual or non-recurring events affecting the Company or its financial
statements or changes in applicable laws, regulations or accounting principles.
The Committee may correct any defect, supply any omission or reconcile any
inconsistency in the Plan or any award in the manner and to the extent it shall
deem desirable to carry it into effect.

15. Amendments and Terminations.

     Notwithstanding any other provisions hereof to the contrary, the Board may
assume responsibilities otherwise assigned to the Committee and may amend, alter
or discontinue the Plan or any portion thereof at any time, provided that no
such action shall impair the rights of any recipient of an award under the Plan
without such recipient's consent and provided that no amendment shall be made
without shareholder approval which shall (a) increase the total number of Common
Shares reserved for issuance pursuant to the Plan, the total number of Common
Shares which may be issued upon the exercise of ISOs or the total number of
Common Shares which may be issued to any one individual or (b) change the
classes of persons eligible to receive awards under the Plan.

16. Withholding.

     To the extent required by applicable federal, state, local or foreign law,
the recipient of an award under the Plan shall make arrangements satisfactory to
the Company for the satisfaction of any withholding obligations that arise in
connection with the award and the Company shall have the right to withhold from
any cash award the amount necessary, or retain from any award in the form of
Common Shares a sufficient number of Common Shares, to satisfy the applicable
withholding tax obligation. Unless otherwise provided in the applicable award
agreement, a Participant may satisfy any tax withholding obligation by any of
the following means or any combination thereof: (a) by a cash payment to the
Company, (b) by delivering to the Company Common Shares owned by the Participant
or (c) with the consent of the Committee, by authorizing the Company to retain a
portion of the Common Shares otherwise issuable to the Participant pursuant to
the exercise or vesting of the award.

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17. CBI Stock Plan.

     17.1 For purposes of this Section 17, "CBI" means Cincinnati Bell Inc.,
"CBI Option" means an option to purchase CBI common shares granted under a CBI
Stock Plan, "CBI Restricted Stock" means an award of CBI common shares as
restricted stock under a CBI Stock Plan, "CBI Stock Plan" means, collectively,
the Cincinnati Bell Inc. 1988 Long Term Incentive Plan, the Cincinnati Bell Inc.
1989 Stock Option Plan, the Cincinnati Bell Inc. 1997 Long Term Incentive Plan,
the Cincinnati Bell Inc.1988 Stock Option Plan for Non-Employee Directors and
the Cincinnati Bell Inc. 1997 Stock Option Plan for Non-Employee Directors and
"Distribution" means the date as of which CBI distributes to its shareholders
all of the Common Shares owned by CBI.

     17.2 At the time of the Distribution, each holder of a CBI Option shall
receive an additional stock option under this Plan ("Company Option") to
purchase a number of Common Shares equal to the number of CBI common shares
subject to the CBI Option. Each Company Option shall have the same terms and
conditions (including vesting) as the CBI Option with respect to which it is
granted, except that termination of employment shall mean, (a) in the case of a
CBI employee or director, termination of employment with CBI and (b) in the case
of a Company employee or director, termination of employment with the Company.
The exercise price per share of each CBI Option (the "CBI Exercise Price") shall
be reduced, and the exercise price per share of the associated Company Option
(the "Company Exercise Price") shall be set so that (a) the sum of the CBI
Exercise Price (after the reduction provided herein) and the Company Exercise
Price is equal to the CBI Exercise Price (before the reduction provided herein)
and (ii) the ratio of the CBI Exercise Price (after the reduction provided
herein) to the Company Exercise Price is equal to the ratio of the average of
the high and low per-share prices of CBI common shares on the New York Stock
Exchange ("NYSE") on January 4, 1999 to the average of the high and low
per-share prices of Common Shares on the NYSE on January 4, 1999.
Notwithstanding the foregoing, in the event that the number of Common Shares to
be distributed to each CBI shareholder at the time of the Distribution with
respect to each CBI common share owned by the shareholder on the record date for
the Distribution is greater or less than one, the number of Common Shares
represented by each Company Option and the Company Exercise Price shall be
adjusted to reflect such difference.

     17.3 At the time of the Distribution, the Common Shares to be distributed
with respect to each CBI common share which constitutes CBI Restricted Stock
shall be deemed to have been issued under this Plan and shall be subject to the
same terms, conditions and restrictions (including vesting) which apply to the
CBI Restricted Stock with respect to which the distribution is being made,
except that termination of employment shall mean, (a) in the case of a CBI
employee, termination of employment with CBI and (b) in the case of a Company
employee, termination of employment with the Company.

                                       6<PAGE>
                                                                     Exhibit 4.2

                              CONVERGYS CORPORATION

               DEFERRED COMPENSATION AND OPTION GAIN DEFERRAL PLAN
                           FOR NON-EMPLOYEE DIRECTORS

               (AMENDED AND RESTATED EFFECTIVE FEBRUARY 26, 2002)

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                                TABLE OF CONTENTS

                                                                          PAGE

SECTION 1       NAME AND PURPOSE OF PLAN...................................1

SECTION 2       GENERAL DEFINITIONS; GENDER AND NUMBER.....................1

SECTION 3       DEFERRALS..................................................3

SECTION 4       MAINTENANCE AND VALUATION OF ACCOUNTS......................4

SECTION 5       DISTRIBUTION...............................................5

SECTION 6       ADMINISTRATION OF THE PLAN.................................7

SECTION 7       FUNDING OBLIGATION.........................................8

SECTION 8       AMENDMENT AND TERMINATION..................................8

SECTION 9       NON-ALIENATION OF BENEFITS.................................8

SECTION 10      MISCELLANEOUS..............................................8

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                              CONVERGYS CORPORATION

               DEFERRED COMPENSATION AND OPTION GAIN DEFERRAL PLAN
                           FOR NON-EMPLOYEE DIRECTORS

                                    SECTION 1

                            NAME AND PURPOSE OF PLAN

         1.1 NAME. The plan set forth herein shall be known as the Convergys
Corporation Deferred Compensation and Option Gain Deferral Plan for Non-Employee
Directors (the "Plan").

         1.2 PURPOSE. The purpose of the Plan is to provide deferred
compensation for those members of the Board of Directors of Convergys
Corporation ("Convergys") who are not employees of Convergys and to encourage
ownership of common stock of Convergys by members of its Board of Directors who
are not employees of Convergys but who participate in the Convergys Corporation
1998 Long Term Incentive Plan ("LTIP").

         1.3 EFFECTIVE DATE. The Plan was originally effective on January 1,
1999 (the "Effective Date"). It is hereby amended and restated effective
February 26, 2002.

         1.4. PREDECESSOR PLAN. The Plan is intended to assume and discharge all
of the obligations of Cincinnati Bell Inc. ("CBI") under CBI's Deferred
Compensation Plan for Outside Directors (the "CBI Plan") with respect to those
members of the Board of Directors of Convergys who were participating in the CBI
Plan immediately prior to the Effective Date.

                                    SECTION 2

                     GENERAL DEFINITIONS; GENDER AND NUMBER

         2.1. GENERAL DEFINITIONS. For purposes of the Plan, the following terms
shall have the meanings hereinafter set forth unless the context otherwise
requires:

                   2.1.1 "Account" means the Account established for a
Non-Employee Director under Section 4.1.

                   2.1.2 "Act" shall mean the Securities Act of 1934.

                   2.1.3. "Board" means the Board of Directors of Convergys.

                   2.1.4. "Beneficiary" means the person or entity designated by
a Participant, on forms furnished and in the manner prescribed by the Committee,
to receive any benefit payable

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under the Plan after the Participant's death. If a Participant fails to
designate a beneficiary or if, for any reason, such designation is not
effective, the Participant's "Beneficiary" shall be the Participant's surviving
spouse or, if none, the Participant's estate.

                   2.1.5. "Code" shall mean the Internal Revenue Code of 1986,
as amended.

                   2.1.6. "Convergys Shares" means common shares of Convergys.

                   2.1.7. "Committee" means the Compensation and Benefits
Committee of the Board.

                   2.1.8. "Credited Service" means active service as a
Non-Employee Director, including service as a non-employee member of the CBI
Board of Directors prior to the Effective Date. One year of Credited Service
shall be given for each twelve full months of Credited Service, whether or not
consecutive. A fraction of a year of Credited Service shall be rounded up or
down to the nearest whole year.

                   2.1.9 "Option" shall mean a nonqualified stock option to
purchase Convergys Shares granted under the LTIP, as amended.

                   2.1.10 "Option Price" shall mean the exercise price of an
Option granted under the LTIP, as amended.

                   2.1.11 "Optionee" shall mean such individuals who are
participants in and holders of options granted under the LTIP, as amended.

                   2.1.12. "Other Fee" means any fee for Non-Employee Directors
established by the Board for attending Board or committee meetings or for
serving as a chair of a Board committee, but shall not include the Retainer or
expense reimbursements.

                   2.1.13. "Other Fee Payment Date" means the date on which any
Other Fee is payable to a Non-Employee Director.

                   2.1.14. "Non-Employee Director" means any member of the Board
who is not an employee of Convergys, but shall not include any person serving as
Director Emeritus.

                   2.1.15. "Participant" means a person who has served as a
Non-Employee Director on or after the Effective Date, who has elected to defer
his Retainer, Other Fees and/or the net proceeds of the exercise of an Option
under the LTIP and whose Account has not been fully paid or forfeited, as the
case may be.

                   2.1.16. "Retainer" means the annual fee for Non-Employee
Directors established by the Board, but shall not include meeting fees, fees for
serving as a chair of a Board committee or expense reimbursements.

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                   2.1.17. "Retainer Payment Date" means the quarterly dates on
which the Non-Employee Directors' Retainer is paid.

                   2.1.18. "Valuation Date" means the last day of each calendar
year and the date as of which any payment is to be made under the Plan.

         2.2.     GENDER AND NUMBER. For purposes of the Plan, words used in any
gender shall include all other genders, words used in the singular form shall
include the plural form, and words used in the plural form shall include the
singular form, as the context may require.

                                    SECTION 3

                                    DEFERRALS

         3.1. ELECTION OF DEFERRALS OF RETAINER AND/OR OTHER FEES. Subject to
such rules as the Committee may prescribe, a Non-Employee Director may elect to
defer up to 100% of the Non-Employee Director's Retainer and/or Other Fees for
any calendar year by completing a deferral form and filing such form with the
Committee prior to January 1 of such calendar year (or such earlier date as may
be prescribed by the Committee). Notwithstanding the foregoing, if a
Non-Employee Director first becomes a Non-Employee Director after the first day
of a calendar year, such Non-Employee Director may elect to defer up to 100% of
the Non-Employee Director's Retainer and/or Other Fees for the remainder of the
calendar year by completing and signing a deferral form provided by the
Committee and filing such form with the Committee within 30 days of the date on
which the Non-Employee Director first becomes a Non-Employee Director. Any
election under the preceding sentence shall be effective as of the first
Retainer Date or Other Fee Payment Date, as the case may be, after the date the
election is filed.

         3.2 CHANGING DEFERRALS OF RETAINER AND/OR OTHER FEES. Subject to such
rules as the Committee may prescribe, a Non-Employee Director who has elected to
defer a portion or all of any Retainer and/or Other Fee may change the amount of
the deferral from one permissible amount to another, effective as of any January
1, by completing and signing a new deferral form and filing such form with the
Committee prior to such January 1 (or such earlier date as may be prescribed by
the Committee).

         3.3 ELECTION OF DEFERRALS OF OPTION GAINS. Subject to such rules as the
Committee may prescribe, a Non-Employee Director may elect, at the discretion
of, and in accordance with rules which may be established by the Committee, to
defer delivery of the net proceeds of the exercise of an Option under the LTIP.
Such election is irrevocable and must be made at least six months prior to the
date that such Option is exercised (or such longer or shorter period as may be
determined by the Committee). In the event that the exercise is tendered in the
form of Convergys stock, the proceeds of such exercise that consist of an amount
equal to the Exercise Price shall be promptly repaid at the date of exercise
under the terms of the LTIP.

                                       3
<PAGE>

                                    SECTION 4

                      MAINTENANCE AND VALUATION OF ACCOUNTS

         4.1. CASH DEFERRAL ACCOUNTS. There shall be established for each
Non-Employee Director who has made an election under Section 3.1 a separate
Account, called a Cash Deferral Account, which shall reflect the amount of
Retainer and Other Fees he has elected to defer under Section 3.1 and the
assumed investment thereof. On each Retainer Payment Date and Other Fee Payment
Date after the Effective Date, there shall be credited to each Non-Employee
Director's Cash Deferral Account the amount of the Retainer or Other Fee which
the Non-Employee Director has elected to defer under Section 3.1. Amounts
credited to a Non-Employee Director's Cash Deferral Account under this Section
4.1 shall be assumed to be invested in such types of investments as may be
permitted by the Committee pursuant to the Participant's investment election.

         4.2 PREDECESSOR PLAN ACCOUNTS. In the case of a Non-Employee Director
who was participating in the CBI Plan immediately prior to the Effective Date,
the balance then credited to the Non-Employee Director's Account under the CBI
Plan shall be transferred to an Account established under this Plan, called a
Predecessor Plan Account, as of the Effective Date. From and after such
transfer, the Non-Employee director shall cease to have any further rights under
the CBI Plan. To the extent that a Non-Employee Director's CBI Plan Account was
assumed to have been invested in common shares of CBI ("CBI Shares") immediately
prior to the Effective Date, the Non-Employee Director's Predecessor Plan
Account in this Plan shall be credited with one Convergys Share and one CBI
Share (adjusted in value to reflect the Convergys Shares distributed to CBI's
shareholders on the Effective Date) for each CBI Share credited to the
Non-Employee Director's CBI Plan Account immediately prior to the Effective
Date. Amounts credited to a Non-Employee Director's Predecessor Plan Account
under this Section 4.2 shall be assumed to be invested in such types of
investments as may be permitted by the Committee pursuant to the Participant's
election.

         4.3 OPTION GAIN DEFERRAL ACCOUNTS. There shall be established for each
Non-Employee Director who has made an election under Section 3.3 a separate
Account, called an Option Gain Deferral Account, which shall reflect the amount
deferred under Section 3.3 and the assumed investment thereof. Upon an exercise
subject to an election under Section 3.3, in the case of an exercise with stock,
there shall be credited to the Non-Employee Director's Option Gain Deferral
Account an amount equal to the difference between the Option Price per share and
the Fair Market Value on the date of exercise, multiplied by the number of
Options exercised by the Non-Employee Director and in respect of which the
Non-Employee Director shall have made the deferral election. In the case of an
exercise using other than stock, there shall be credited to the Non-Employee
Director's Option Gain Deferral Account an amount equal to the total shares
attributable to the exercise and in respect of which the Non-Employee Director
shall have made the deferral election. Amounts credited to a Non-Employee
Director's Option Gain Deferral Account under this Section 4.3 shall be assumed
to be invested exclusively in Convergys Shares.

                                       4
<PAGE>

         4.4 CONVERGYS SHARES. To the extent that a Participant's Account is
assumed to be invested in Convergys Shares and has not been paid or forfeited,
as the case may be:

                   4.4.1 Whenever any cash dividends are paid with respect to
Convergys Shares, an additional amount shall be credited to the Participant's
Account as of the dividend payment date. The additional amount to be credited to
each account shall be determined by multiplying the per share cash dividend paid
with respect to the Convergys Shares on the dividend payment date by the number
of assumed Convergys Shares credited to the Participant's Account on the day
preceding the dividend payment date. Such additional amount credited to the
Account shall be assumed to be invested in additional Convergys Shares on the
day on which such dividends are paid.

                   4.4.2. If there is any change in Convergys Shares through the
declaration of a stock dividend or a stock split or through a recapitalization
resulting in a stock split, or a combination or a change in shares, the number
of shares assumed to be purchased for each Account shall be appropriately
adjusted.

                   4.4.3. Whenever Convergys Shares are to be valued for
purposes of the Plan, the value of each Convergys Share shall be the average of
the high and low price per share as reported on the New York Stock Exchange on
that date or, if no Convergys Shares were traded on that date, on the next
preceding day on which Convergys Shares were traded.

         4.4 VALUATION. As of each Valuation Date, each Participant's Account
shall be adjusted to reflect all amounts credited to the Account since the
preceding Valuation Date, any gains or losses in the value of the Account's
assumed investments since the preceding Valuation Date and any payments or
forfeitures occurring as of the Valuation Date.

                                    SECTION 5

                                  DISTRIBUTION

         5.1 TIMING OF DISTRIBUTIONS. A Participant may elect to receive the
amounts credited to the Participant's Accounts in up to ten annual installment
payments as of or commencing as of (a) in the case of distributions from the
Participant's Cash Deferral and/or Predecessor Plan Accounts, the first business
day of the calendar year following the calendar year in which the Participant
ceases to be a member of the Board and (b) in the case of distributions from the
Participant's Option Gain Deferral Account, the date(s) elected by the
Participant. If a Participant fails to make such elections within the time
prescribed in Section 5.1.2, the amounts credited to the Participant's Cash
Deferral and/or Predecessor Plan Accounts shall be paid to the Participant in
one lump sum as of the first business day of the calendar year next following
the calendar year in which the Participant ceases to be a member of the Board
and the amounts credited to the Participant's Option Gain Deferral Account shall
be paid to the Participant in two annual installments with the first installment
being made on the first business day of the second calendar year following the
calendar year in which the Participant ceases to be a member of the Board.

                                       5
<PAGE>

                  5.1.1. The amount of each annual installment payable under
this Section 5.1 shall be a fraction of the nonforfeitable amount (or, in the
case of distributions from the Option Gain Deferral Account, a fraction of the
shares) credited to the Participant's Account as of the installment payment
date, the numerator of which is 1 and the denominator of which is equal to the
total number of installments remaining to be paid (including the installment to
be paid on the subject installment payment date).

                  5.1.2. Any election under this Section 5.1 relating to the
timing of payments from the Participant's Cash Deferral and/or Predecessor Plan
Accounts must be made in writing at least six months prior to the date on which
the Participant ceases to be a member of the Board. Any election under this
Section 5.2 relating to the timing of payments from the Participant's Option
Gain Deferral Account must be made at the time of the Participant's election to
defer stock option gains.

                  5.1.3. Notwithstanding any other provision hereof to the
contrary, the right to receive payments with respect to that portion of the
Participant's Account attributable to amounts credited under Section 4.2 shall
be conditioned on the Participant completing at least five years of Credited
Service prior to the date on which the Participant ceases to be a member of the
Board. To the extent that a Participant has not satisfied such service
requirement prior to the date on which the Participant ceases to be a member of
the Board (other than by reason of death), the Participant shall not be entitled
to receive any payment with respect to that portion of the Participant's Account
attributable to amounts credited under Section 4.2 and such portion shall be
forfeited as of the date on which the Participant ceases to be a member of the
Board.

         5.2 DEATH. If a Participant ceases to be a member of the Board by
reason of death, or if a Participant dies after ceasing to be a member of the
Board but before the amounts credited to the Participant's Accounts have been
paid, the amounts credited to the Participant's Accounts shall be paid to the
Participant's Beneficiary in one lump sum as of the first business day of the
calendar year next following the calendar year in which the Participant's death
occurs; provided, however, that if the Participant has elected to have the
Participant's Accounts distributed in installments and if the Participant dies
after distribution has commenced, the remaining installments shall be paid to
the Beneficiary as they become due.

         5.3 FORM OF PAYMENT. Payments from a Non-Employee Director's Option
Gain Deferral Account shall be paid in the form of Convergys Shares. Payments
from a Non-Employee Director's Cash Deferral and Predecessor Plan Accounts shall
be made in cash.

         5.4 CHANGE IN CONTROL. If a Change in Control of Convergys occurs, the
amount credited to each Participant's Account shall be paid to the Participant
in one lump sum as of the day next following the date on which such Change in
Control occurs. A "Change in Control of Convergys" shall be deemed to have
occurred if, on or after the Effective Date, (i) a tender offer shall be made
and consummated for the ownership of 30% or more of the outstanding voting
securities of Convergys; (ii) Convergys shall be merged or consolidated with
another corporation and as a result of such merger or consolidation less than
75% of the outstanding voting securities

                                       6
<PAGE>

of the surviving or resulting corporation shall be owned in the aggregate by the
former shareholders of Convergys, other than affiliates (within the meaning of
the Securities Exchange Act of 1934 (the "Act")) of any party to such merger or
consolidation, as the same shall have existed immediately prior to such merger
or consolidation; (iii) Convergys shall sell substantially all of its assets to
another corporation which is not a wholly owned subsidiary; (iv) a person,
within the meaning of Section 3 (a)(9) or of Section 13(d)(3) (as in effect on
the Effective Date) of the Act, shall acquire 20% or more of the outstanding
voting securities of Convergys (whether directly, indirectly, beneficially or of
record), or a person, within the meaning of Section 3(a)(9) or Section 13(d)(3)
(as in effect on the Effective Date) of the Act, controls in any manner the
election of a majority of the directors; or (v) within any period of two
consecutive years after the Effective Date, individuals who at the beginning of
such period constitute the Board cease for any reason to constitute at least a
majority thereof, unless the election of each director who was not a director at
the beginning of such period has been approved in advance by directors
representing at least two-thirds of the directors then in office who were
directors at the beginning of the period. For purposes hereof, ownership of
voting securities shall take into account and shall include ownership as
determined by applying the provisions of Rule 13d-3(d)(1)(i) (as in effect on
the Effective Date) pursuant to the Act.

                                    SECTION 6

                           ADMINISTRATION OF THE PLAN

         6.1 GENERAL. The general administration of the Plan and the
responsibility for carrying out its provisions shall be placed in the Committee.

         6.2 EXPENSES. Expenses of administering the Plan shall be paid by
Convergys.

         6.3 COMPENSATION OF COMMITTEE. The members of the Committee shall not
receive compensation for their services as such, and, except as required by law,
no bond or other security need be required of them in such capacity in any
jurisdiction.

         6.4 RULES OF PLAN. Subject to the limitations of the Plan, the
Committee may, from time to time, establish rules for the administration of the
Plan and the transaction of its business. The Committee may correct errors,
however arising, and as far as possible, adjust any benefit payments
accordingly. The determination of the Committee as to the interpretation of the
provisions of the Plan or any disputed question shall be conclusive upon all
interested parties.

         6.5 AGENTS AND EMPLOYEES. The Committee may authorize one or more
agents to execute or deliver any instrument. The Committee may appoint or employ
such agents, counsel (including counsel of Convergys), auditors (including
auditors of Convergys), physicians, clerical help and actuaries as in the
Committee's judgment may seem reasonable or necessary for the proper
administration of the Plan.

         6.6 INDEMNIFICATION. Convergys shall indemnify each member of the
Committee for all expenses and liabilities (including reasonable attorney's
fees) arising out of the administration

                                       7
<PAGE>

of the Plan. The foregoing right of indemnification shall be in addition to any
other rights to which the members of the Committee may be entitled as a matter
of law.

                                    SECTION 7

                               FUNDING OBLIGATION

         Convergys shall have no obligation to fund, either by the purchase of
Convergys Shares or by any other means, its obligations to Participants
hereunder. If, however, Convergys does elect to allocate assets to provide for
any such obligation, the assets allocated for such purpose shall be assets of
Convergys subject to claims against Convergys, including claims of Convergys'
creditors, to the same extent as are other corporate assets, and the
Participants shall have no right or claim against the assets so allocated, other
than as general creditors of Convergys.

                                    SECTION 8

                            AMENDMENT AND TERMINATION

         The Board may amend or terminate the Plan at any time, provided that no
amendment shall be made or act of termination taken which adversely affects the
accrued benefits of any Participant without such Participant's consent.

                                    SECTION 9

                           NON-ALIENATION OF BENEFITS

         No Participant or Beneficiary shall alienate, commute, anticipate,
assign, pledge, encumber or dispose of the right to receive the payments
required to be made by Convergys hereunder, which payments and the right to
receive them are expressly declared to be nonassignable and nontransferable.

                                   SECTION 10
                                  MISCELLANEOUS

         10.1 DELEGATION. The Committee may delegate to any person or committee
certain of its rights and duties hereunder. Any such delegation shall be valid
and binding on all persons and the person or committee to whom or which
authority is delegated shall have full power to act in all matters so delegated
until the authority expires by its terms or is revoked by the Committee, as the
case may be.

                                       8
<PAGE>

         10.2 APPLICABLE LAW. The Plan shall be governed by applicable federal
law and, to the extent not preempted by applicable federal law, the laws of the
State of Ohio.

         10.3 SEPARABILITY OF PROVISIONS. If any provision of the Plan is held
invalid or unenforceable, such invalidity or unenforceabilty shall not affect
any other provisions hereof, and the Plan shall be construed and enforced as if
such provisions had not been included.

         10.4 HEADINGS. Headings used throughout the Plan are for convenience
only and shall not be given legal significance.

         10.5 COUNTERPARTS. The Plan may be executed in any number of
counterparts, each of which shall be deemed an original. All counterparts shall
constitute one and the same instrument, which shall be sufficiently evidenced by
any one thereof.

                                       9
<PAGE>

         IN WITNESS WHEREOF, Convergys Corporation has caused its name to be
subscribed as of the 26th day of February, 2002.

                                         CONVERGYS CORPORATION

                                         By ________________________________

                                       10

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