Document:

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                                                                    EXHIBIT 10.8

                          REGISTRATION RIGHTS AGREEMENT

         THIS REGISTRATION RIGHTS AGREEMENT (this "Agreement") is made as of
March 9, 2000 by and among QUEPASA.COM, INC., a Nevada corporation ("quepasa"),
and GARY ACOSTA and JOHN BENEVENTI (collectively, the "Shareholders").

                                   WITNESSETH:

             WHEREAS, quepasa, credito.com, inc., a Delaware corporation
wholly-owned by quepasa ("Credito"), realestateespanol.com, Inc., a Delaware
corporation wholly-owned by Credito ("Merger Sub"), Century Finance USA, Inc., a
California corporation d/b/a RealEstateEspanol.com, Inc. ("Century"), and the
Shareholders have entered into an Agreement and Plan of Merger dated March 9,
2000 (the "Agreement and Plan of Merger"); and

             WHEREAS, as a condition to the closing of the Agreement and Plan of
Merger, quepasa and the Shareholders have agreed to enter into this Agreement;

             NOW, THEREFORE, in consideration of the foregoing and the mutual
covenants and agreements contained herein, and other good and valuable
consideration, the receipt and sufficiency of which is hereby acknowledged, the
parties hereto agree as follows:

1. DEFINITIONS

         1.1 "Exchange Act" shall mean the Securities Exchange Act of 1934, as
amended.

         1.2 "Form S-3" means such form under the Securities Act as in effect on
the date hereof or any successor registration form under the Securities Act
subsequently adopted by the SEC which permits inclusion or incorporation of
substantial information by reference to other documents filed by quepasa with
the SEC.

         1.3 "Nasdaq" shall mean the Nasdaq National Market.

         1.4 "quepasa Common Stock" shall mean the common stock, $.001 par
value, of quepasa.

         1.5 "Registration Expenses" shall mean all expenses incurred by quepasa
in complying with Section 2.1 hereof, including, without limitation, all
registration and filing fees, printing expenses, fees and disbursements of
counsel for quepasa, fees and expenses of independent public accountants of
quepasa, blue sky fees and expenses and the expense of any special audits
incident to or required by any such registration (but excluding the compensation
of regular employees of quepasa which shall be paid in any event by quepasa).

         1.6 "Registrable Securities" means (a) the quepasa Common Stock issued
to the Shareholders pursuant to Section 1.5 of the Agreement and Plan of Merger;
and (b) any additional securities issued to the Shareholders with respect to the
foregoing upon any stock split, stock dividend, recapitalization, dilution
adjustment or similar event.

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         1.7 "Securities Act" means the Securities Act of 1933, as amended and
the rules and regulations promulgated thereto by the SEC.

         1.8 "Selling Expenses" shall mean all underwriting discounts and
selling commissions applicable to the sale.

         1.9 "SEC" or "Commission" means the Securities and Exchange Commission.

         1.10 All other capitalized terms used herein which are not specifically
defined shall have the meaning ascribed to them in the Agreement and Plan of
Merger.

2. REGISTRATION RIGHTS

         2.1 Piggyback Registration Rights.

             (a) Quepasa shall notify all Shareholders in writing at least
fifteen days prior to the filing of any registration statement under the
Securities Act for purposes of a public offering of securities of quepasa
(including, but not limited to, registration statements relating to secondary
offerings of securities of quepasa, but excluding registration statements (i)
relating to employee benefit plans, (ii) with respect to corporate
reorganizations or other transactions under Rule 145 of the Securities Act or
any similar rule of the Commission, (iii) a registration on any form that does
not include substantially the same information as would be required to be
included in a registration statement covering the Registrable Securities
(including Form S-4 or any form substituted therefor) or (iv) being filed for
the account of other holders of quepasa Common Stock who are entitled by right
to exclude the Registrable Securities in such registration statement and will
afford each such Shareholder an opportunity to include in such registration
statement, at such Shareholder's election, all or part of such Registrable
Securities held by such Shareholder. Each Shareholder desiring to include in any
such registration statement all or any part of the Registrable Securities held
by it shall, within ten days after the above-described notice from quepasa, so
notify quepasa in writing. Such notice shall state the intended method of
disposition of the Registrable Securities by such Shareholder. If a Shareholder
decides not to include any or all of its Registrable Securities in any
registration statement thereafter filed by quepasa, such Shareholder shall
nevertheless continue to have the right to include any Registrable Securities in
any subsequent registration statement or registration statements as may be filed
by quepasa with respect to offerings of its securities, all upon the terms and
conditions set forth herein.

             (b) Underwriting. If the registration statement under which quepasa
gives notice under this Section 2.1 is for an underwritten offering, quepasa
shall so advise the Shareholders of Registrable Securities. In such event, the
right of any such Shareholder to be included in a registration pursuant to this
Section 2.1 shall be conditioned upon such Shareholder's participation in such
underwriting and the inclusion of such Shareholder's Registrable Securities in
the underwriting to the extent provided herein. All Shareholders proposing to
distribute their Registrable Securities through such underwriting shall enter
into an underwriting agreement in customary form with the underwriter or
underwriters selected for such

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underwriting by quepasa. Notwithstanding any other provision of the Agreement,
if the underwriter determines in good faith that marketing factors require a
limitation of the number of shares to be underwritten, the number of shares that
may be included in the underwriting shall be allocated first, to quepasa and
second, to holders of Registrable Securities and other security holders, if any,
who have registration rights with respect to the securities they desire to have
registered in proportion, as nearly as practicable, to their respective holdings
of securities of quepasa. If any Shareholder disapproves of the terms of any
such underwriting, such Shareholder may elect to withdraw therefrom by written
notice to quepasa and the underwriter, delivered at least ten business days
prior to the effective date of the registration statement. Any Registrable
Securities excluded or withdrawn from such underwriting shall be excluded and
withdrawn from the registration.

         2.2 Obligations of quepasa. Whenever required to effect the
registration of any Registrable Securities pursuant to Section 2.1 herein,
quepasa shall, as expeditiously as reasonably possible:

             (a) Prepare and file with the SEC such amendments and supplements
to such registration statement and the prospectus used in connection with such
registration statement as may be necessary to comply with the provisions of the
Securities Act with respect to the disposition of all securities covered by such
registration statement;

             (b) Furnish to the Shareholders such number of copies of a
prospectus, including a preliminary prospectus, in conformity with the
requirements of the Securities Act, and such other documents as they may
reasonably request in order to facilitate the disposition of Registrable
Securities owned by them;

             (c) Use its best efforts to register and qualify the securities
covered by such registration statement under such other securities or Blue Sky
laws of such jurisdictions as shall be reasonably requested by the Shareholders;
provided that quepasa shall not be required in connection therewith or as a
condition thereto to qualify to do business or to file a general consent to
service of process in any such states or jurisdictions;

             (d) In the event of any underwritten public offering, enter into
and perform its obligations under an underwriting agreement, in usual and
customary form, with the managing underwriter(s) of such offering. Each
Shareholder participating in such underwriting shall also enter into and perform
its obligations under such an agreement;

             (e) Notify each Shareholder of Registrable Securities covered by
such registration statement at any time when a prospectus relating thereto is
required to be delivered under the Securities Act of the happening of any event
as a result of which the prospectus included in such registration statement, as
then in effect, includes an untrue statement of a material fact or omits to
state a material fact required to be stated therein or necessary to make the
statements therein not misleading in light of the circumstances then existing;
and

             (f) Use its best efforts to furnish, on the date that such
Registrable Securities are delivered to the underwriters for sale, if such
securities are being sold through underwriters, (i) an opinion, dated as of such
date, of the counsel representing quepasa for the purposes of such

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registration, in form and substance as is customarily given to underwriters in
an underwritten public offering, addressed to the underwriters, if any, and (ii)
a letter dated as of such date, from the independent certified public
accountants of quepasa, in form and substance as is customarily given by
independent certified public accountants to underwriters in an underwritten
public offering addressed to the underwriters.

         2.4 Expenses of Registration. Quepasa shall pay all Registration
Expenses, except the Shareholders shall bear all Selling Expenses attributable
to their Registrable Securities being registered and fees of their counsel.

3. INDEMNIFICATION

         3.1 To the extent permitted by law, quepasa will indemnify and hold
harmless each Shareholder, any underwriter (as defined in the Securities Act)
for such Shareholder and each person, if any, who controls such Shareholder or
underwriter within the meaning of the Securities Act or the Exchange Act,
against any losses, claims, damages, or liabilities (joint or several) to which
they may become subject under the Securities Act, the Exchange Act or other
federal or state law, insofar as such losses, claims, damages or liabilities (or
actions in respect thereof) arise out of or are based upon any of the following
statements, omissions or violations (collectively a "Violation") by quepasa: (i)
any untrue statement or alleged untrue statement of a material fact contained in
such registration statement, including any preliminary prospectus or final
prospectus contained therein or any amendments or supplements thereto, (ii) the
omission or alleged omission to state therein a material fact required to be
stated therein, or necessary to make the statements therein not misleading, or
(iii) any violation or alleged violation by quepasa of the Securities Act, the
Exchange Act, any state securities law or any rule or regulation promulgated
under the Securities Act, the Exchange Act or any state securities law in
connection with the offering covered by such registration statement; and quepasa
will pay to each such Shareholder, underwriter or controlling person for any
legal or other expenses reasonably incurred by them in connection with
investigating or defending any such loss, claim, damage, liability or action;
provided however, that the indemnity agreement contained in this Section 3.1
shall not apply to amounts paid in settlement of any such loss, claim, damage,
liability or action if such settlement is effected without the consent of
quepasa, which consent shall not be unreasonably withheld, nor shall quepasa be
liable in any such case for any such loss, claim, damage, liability or action to
the extent that it arises out of or is based upon a Violation which occurs in
reliance upon and in conformity with written information furnished expressly for
use in connection with such registration by such Shareholder, underwriter or
controlling person of such Shareholder or from such Shareholder's failure to
deliver, at the time required by the Securities Act, a final or amended
prospectus that corrects any actual or alleged untrue statement or omission
contained in any preliminary prospectus or prior prospectus if such Shareholder
previously has been provided such final or amended prospectus in accordance with
Section 2.3.

         3.2 To the extent permitted by law, each Shareholder will, if
Registrable Securities held by such Shareholder are included in the securities
as to which such registration qualifications or compliance is being effected,
indemnify and hold harmless quepasa, each of its directors, its officers and
each person, if any, who controls quepasa within the meaning of the Securities
Act, any underwriter and any other Shareholder selling securities under such
registration statement or any of such other Shareholder's partners, directors or
officers or any

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person who controls such Shareholder, against any losses, claims, damages or
liabilities (joint or several) to which quepasa or any such director, officer,
controlling person, underwriter or other such Shareholder, or controlling person
of such other Shareholder may become subject under the Securities Act, the
Exchange Act or other federal or state law, insofar as such losses, claims,
damages or liabilities (or actions in respect thereto) arise out of or are based
upon any Violation, in each case to the extent (and only to the extent) that
such Violation occurs in reliance upon and in strict conformity with written
information furnished by such Shareholder under an instrument duly executed by
such Shareholder and stated to be specifically for use in connection with such
registration; and each such Shareholder will pay any legal or other expenses
reasonably incurred by quepasa or any such director, officer, controlling
person, underwriter or other Shareholder, or partner, officer, director or
controlling person of such other Shareholder in connection with investigating or
defending any such loss, claim, damage, liability or action if it is judicially
determined that there was such a Violation; provided, however, that the
indemnity agreement contained in this Section 3.2 shall not apply to amounts
paid in settlement of any such loss, claim, damage, liability or action if such
settlement is effected without the consent of the Shareholder, which consent
shall not be unreasonably withheld; and provided further, that in no event shall
any indemnity under this Section 3 exceed the net proceeds from the offering
received by such Shareholder.

         3.3 Promptly after receipt by an indemnified party under this Section 3
of notice of the commencement of any action (including any governmental action),
such indemnified party will, if a claim in respect thereof is to be made against
any indemnifying party under this Section 3, deliver to the indemnifying party a
written notice of the commencement thereof and the indemnifying party shall have
the right to participate in, and, to the extent the indemnifying party so
desires, jointly with any other indemnifying party similarly noticed, to assume
the defense thereof with counsel mutually satisfactory to the parties; provided,
however, that an indemnified party shall have the right to retain its own
counsel, with the fees and expenses to be paid by the indemnifying party, if
representation of such indemnified party by the counsel retained by the
indemnifying party would be inappropriate due to actual or potential differing
interests between such indemnified party and any other party represented by such
counsel in such proceeding. The failure to deliver written notice to the
indemnifying party within a reasonable time of the commencement of any such
action, if materially prejudicial to its ability to defend such action, shall
relieve such indemnifying party of liability to the indemnified party under this
Section 3 but only to the extent such failure is materially prejudicial to its
ability to defend such action, but the omission so to deliver written notice to
the indemnifying party will not relieve it of any liability that it may have to
any indemnified party otherwise than under this Section 3.

         3.4 If the indemnification provided for in this Section 3 is held by a
court of competent jurisdiction to be unavailable to an indemnified party with
respect to any losses, claims, damages or liabilities referred to herein, the
indemnifying party, in lieu of indemnifying such indemnified party thereunder,
shall to the extent permitted by applicable law contribute to the amount paid or
payable by such indemnified party as a result of such loss, claim, damage or
liability in such proportion as is appropriate to reflect the relative fault of
the indemnifying party on the one hand and of the indemnified party on the other
in connection with the Violation(s) that resulted in such loss, claim, damage or
liability, as well as any other relevant equitable considerations. The relative
fault of the indemnifying party and of the indemnified party shall be determined
by a court of law by reference to, among other things, whether the untrue or
alleged

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untrue statement of a material fact or the omission to state a material fact
relates to information supplied by the indemnifying party or by the indemnified
party and the parties' relative intent, knowledge, access to information and
opportunity to correct or prevent such statement or omission; provided, that in
no event shall any contribution by a Shareholder hereunder exceed the net
proceeds from the offering received by such Shareholder.

         3.5 The obligations of quepasa and Shareholders under this Section 3
shall survive completion of any offering of Registrable Securities in a
registration statement and the termination of this agreement. No indemnifying
party, in the defense of any such claim or litigation, shall, except with the
consent of each indemnified party, consent to entry of any judgment or enter
into any settlement which does not include as an unconditional term thereof the
giving by the claimant or plaintiff to such indemnified party of a release from
all liability in respect to such claim or litigation.

4.       ASSIGNMENT OF REGISTRATION RIGHTS.

         The rights to cause quepasa to register Registrable Securities pursuant
to this Agreement may be assigned by a Shareholder to a transferee or assignee
of Registrable Securities which is a Shareholder's family member or trust or
other entity controlled by or formed for the benefit of an individual
Shareholder or family; provided, however, (i) the transferor shall, within ten
days after such transfer, furnish to quepasa written notice of the name and
address of such transferee or assignee and the securities with respect to which
such registration rights are being assigned and (ii) such transferee shall agree
to be subject to all restrictions set forth in this Agreement.

5.       RULE 144 REPORTING

         With a view to making available to the Shareholders the benefits of
certain rules and regulations of the SEC which may permit the sale of the
Registrable Securities to the public without registration, quepasa agrees to use
its best efforts to:

             (a) Make and keep public information available, as those terms are
understood and defined in SEC Rule 144 or any similar or analogous rule
promulgated under the Securities Act;

             (b) File with the SEC, in a timely manner, all reports and other
documents required of quepasa under the Exchange Act; and

             (c) So long as a Shareholder owns any Registrable Securities,
furnish to such Shareholder forthwith upon request: (i) a written statement by
quepasa as to its compliance with the reporting requirements of Rule 144 of the
Securities Act and of the Exchange Act; (ii) a copy of the most recent annual or
quarterly report of quepasa; and (iii) such other reports and documents as a
Shareholder may reasonably request in availing itself of any rule or regulation
of the SEC allowing it to sell any such securities without registration.

6.       MISCELLANEOUS

         6.1 No Waiver; Cumulative Remedies. No failure or delay on the part of
any party to this Agreement in exercising any right, power or remedy hereunder
shall operate as a waiver

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thereof; nor shall any single or partial exercise of any such right, power or
remedy preclude any other or further exercise thereof or the exercise of any
other right, power or remedy hereunder. The remedies herein provided are
cumulative and not exclusive of any remedies provided by law.

         6.2 Amendments and Waivers. Except as hereinafter provided, amendments
to this Agreement shall require and shall be effective upon receipt of the
written consent of quepasa and the Shareholders of at least a majority in
interest of the Registrable Securities. Except as hereinafter provided,
compliance with any covenant or provision set forth herein may be waived upon
written consent by the party or parties whose rights are being waived; provided,
however, that the rights of Shareholders of Registrable Securities can be waived
only upon the written consent of a majority in interest of the Registrable
Securities then held by the Shareholders. Notwithstanding the foregoing, no
waivers or amendments shall be effective to reduce the percentage in interest of
the Registrable Securities then held by the Shareholders required under this
Section. Any waiver or amendments may be given subject to satisfaction of
conditions stated therein and any waiver or amendments shall be effective only
in the specific instance and for the specific purpose for which given.

         6.3 Notices.

         As the terms "notice" or "notices" are used herein as between the
parties, such term shall mean a written document, explaining in reason for the
notice, and the same shall be mailed by United States Postal Service Via
Certified Mail, Return Receipt Requested, or by recognized overnight courier
service, addressed as follows:

         If to quepasa:                quepasa.com, inc.
                                       400 East Van Buren, 4th Floor
                                       Phoenix, Arizona  85004
                                       FAX:  602-716-0200
                                       Attn: Gary Trujillo

         With a copy to (which copy
         shall not constitute notice): Brownstein, Hyatt & Farber, P.C.
                                       410 17th Street, 22nd Floor
                                       Denver, Colorado 80202
                                       FAX:  303-223-1111
                                       Attn: Jeffrey Knetsch

         If to Century:                Century Finance USA, Inc.
                                       1650 Hotel Circle North, Suite 215
                                       San Diego, California 921080
                                       FAX:  619-209-4755
                                       Attn: [_________]

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         With a copy to (which copy
         shall not constitute notice): Sheppard, Mullin, Richter & Hampton, LLP
                                       501 West Broadway
                                       San Diego, CA 92101
                                       FAX:  619-234-3815
                                       Attn: Amy Tranckino

         If to Gary Acosta:            Gary Acosta
                                       c/o Century Finance USA, LLC
                                       1650 Hotel Circle North, Suite 215
                                       San Diego, California 92108
                                       FAX: 619-209-4755

         With a copy to (which copy
         shall not constitute notice): Sheppard, Mullin, Richter & Hampton, LLP
                                       501 West Broadway
                                       San Diego, CA 92101
                                       FAX:  619-234-3815
                                       Attn: Amy Tranckino

         If to John Beneventi:         John Beneventi
                                       c/o Century Finance USA, LLC
                                       1650 Hotel Circle North, Suite 215
                                       San Diego, California 92108
                                       FAX: 619-209-4755

         With a copy to (which copy
         shall not constitute notice): Sheppard, Mullin, Richter & Hampton, LLP
                                       501 West Broadway
                                       San Diego, CA 92101
                                       FAX:  619-234-3815
                                       Attn: Amy Tranckino

Such notice shall be deemed to have been given on the date placed in the U.S.
Mails or delivered to the overnight courier service, whether actually received
by the addressee or not. The parties may from time to time amend the above
addresses and names by written notice given the other party.

         6.4 Termination. This Agreement shall terminate with respect to any
holder of Registrable Securities on the earlier of the date that all of such
holder's Registrable Securities (a) have been sold pursuant to a registration
statement under the Securities Act or (b) may immediately be sold by such Holder
pursuant to Rule 144 under the Securities Act during any 90 day period;
provided, however, that this Agreement shall not terminate if any shares are
subject to any then-effective registration rights pursuant to Section 2 hereof.

         6.5 Binding Effect; Assignment. This Agreement shall be binding upon
and inure to the benefit of the parties hereto and their respective heirs,
successors and permitted assigns,

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except that quepasa shall not have the right to delegate its obligations
hereunder or to assign its rights hereunder.

         6.6 Prior Agreements. This Agreement constitutes the entire agreement
between the parties and supersedes any prior understandings or agreements
concerning the subject matter hereof.

         6.7 Severability. The provisions of this Agreement are severable and,
in the event that any court of competent jurisdiction shall determine that any
one or more of the provisions or part of a provision contained in this
Agreement, shall, for any reason, be held to be invalid, illegal or
unenforceable in any respect, such invalidity, illegality or unenforceability
shall not affect any other provision or part of a provision of this Agreement,
but this Agreement shall be reformed and construed as if such invalid or illegal
or unenforceable provision, or part of a provision, had never been contained
herein, and such provisions or part reformed so that it would be valid, legal
and enforceable to the maximum extent possible.

         6.8 Governing Law. This Agreement shall be governed by and construed in
accordance with the substantive laws of the State of Arizona.

         6.9 Headings. Article, section and subsection headings in this
Agreement are included herein for convenience of reference only and shall not
constitute a part of this Agreement for any other purpose.

         6.10 Counterparts. This Agreement may be executed in any number of
counterparts, all of which taken together shall constitute one and the same
instrument, and any of the parties hereto may execute this Agreement by signing
any such counterpart.

         6.11 Further Assurances. From and after the date of this Agreement,
upon the request of any party hereto, the other parties shall execute and
deliver such instruments, documents and other writings as may be reasonably
necessary or desirable to confirm and carry out and to effectuate fully the
intent and purposes of this Agreement.

                  [REMAINDER OF PAGE INTENTIONALLY LEFT BLANK]

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         IN WITNESS WHEREOF, the undersigned have executed this Registration
Rights Agreement as of the day and year first above written.

                                QUEPASA.COM, INC.

                                By:    /s/ Gary Trujillo
                                   ---------------------------------------------
                                Title:
                                      ------------------------------------------

                                CENTURY FINANCE USA, INC. d/b/a
                                REALESTATEESPANOL.COM, INC.

                                By:          [signature not required]
                                   ---------------------------------------------
                                Title:
                                      ------------------------------------------

                                GARY ACOSTA

                                /s/ Gary Acosta
                                ------------------------------------------------

                                JOHN BENEVENTI

                                /s/ John Beneventi
                                ------------------------------------------------

                                       10<PAGE>

                                                                     Exhibit 4.1

                         OPINION RESEARCH CORPORATION

                    DESIGNATION OF SERIES B PREFERRED STOCK

     The undersigned duly authorized officer of Opinion Research Corporation, a
corporation organized and existing under the General Corporation Law of the
State of Delaware (the "Company"), in accordance with the provisions of Section
151 thereof, DOES HEREBY CERTIFY:

     That the Certificate of Incorporation of the Company provides that the
Company is authorized to issue one million (1,000,000) shares of Preferred
Stock, par value $.01 per share (the "Preferred Stock"), issuable in series by
the Board of Directors of the Company (the "Board"). On September 13, 1996, the
Company authorized the issuance of ten thousand (10,000) shares of Junior
Participating Preferred Stock, Series A, which constitute a separate series of
Preferred Stock, which shares are reserved for issuance. Such shares are the
only shares of Preferred Stock authorized by the Board to be issued.

     That pursuant to the authority conferred upon the Board by the Restated
Certificate of Incorporation of the Company, the Board on September 1, 2000
adopted the following resolution creating a series of shares of Preferred Stock
designated as Series B Preferred Stock:

     RESOLVED, that pursuant to the authority vested in the Board by the
     Company's Restated Certificate of Incorporation, the Board hereby approves
     the creation by the Company of a new series of Preferred Stock, Series B,
     such series of Preferred Stock to have the terms and conditions as set
     forth in a Designation of Series B Preferred Stock as follows:

     Series B Preferred Stock.  Ten shares of the Series B Preferred Stock (the
     ------------------------
"Series B Preferred Stock") are hereby authorized and the Series B Preferred
Stock shall have the preferences or other special rights, qualifications,
limitations and restrictions applicable thereto as follows:

     1.   Dividends.  The holders of Series B Preferred Stock shall not be
          ---------
entitled to any dividends.

     2.   Liquidation.  Subject to the pari passu rights of the Series C
          -----------
Preferred Stock, in the event of any Liquidation (as hereinafter defined), after
payment or provision for the payment of the debts and other liabilities of the
Company, each issued and outstanding share of Series B Preferred Stock shall
entitle the holder of record thereof to payment at the rate per share of $10.00
(the "Preference Amount") plus an amount equal to all accrued but unpaid
dividends, without interest, on a pari passu basis with the Series C Preferred
Stock and before any payment or distribution of the net assets of the Company
shall be made to or set apart for the holders of record of the issued and
outstanding Common Stock or any other capital stock of the Company (collectively
referred to as the "Junior Stock"). However, if after the payment or provision
for the payment of the debts and other liabilities of the Company, the net
assets of the Company shall be insufficient to pay in full the preferential
amounts to which the holders of record of all
<PAGE>

the outstanding shares of the Series B and the Series C Preferred Stock (and the
holders of Preferred Stock which is equivalent in right of payment upon
Liquidation, the issuance of which has been approved by the holders of a
majority of the Series B Preferred Stock then outstanding ("Pari Passu Stock"))
are entitled, the entire net assets of the Company shall be distributed ratably
to the holders of all the outstanding shares of the Series B Preferred Stock and
the Series C Preferred Stock (and other holders of Pari Passu Stock) in
proportion to the full amounts to which they are entitled, and the holders of
the Junior Stock shall in no event be entitled to participate in the
distribution of said net assets in respect of their Junior Stock. "Liquidation"
means (i) any voluntary or involuntary liquidation, dissolution or winding up of
the affairs of the Company, other than any dissolution, liquidation or winding
up in connection with any reincorporation of the Company in another
jurisdiction, and (ii) any Corporate Transaction (as hereinafter defined). As
used herein, "Corporate Transaction" shall mean (i) any consolidation or merger
of the Company with or into any other corporation or other entity or Person (as
hereinafter defined), or any other corporate reorganization, in which the
stockholders of the Company immediately prior to such consolidation, merger or
reorganization own less than fifty percent (50%) of the Company's voting power
immediately after such consolidation, merger or reorganization, (ii) any
transaction or series of related transactions in which in excess of fifty
percent (50%) of the Company's voting power is transferred to one or more
affiliated Persons, or (iii) a sale, lease, transfer or other disposition of all
or substantially all of the assets of the Company. A "Person" means an
individual, a partnership, a corporation, a limited liability company, an
association, a joint stock company, a trust, a joint venture, an unincorporated
organization and a governmental entity or any department, agency or political
subdivision thereof.

     3.   Call Option.  The Company shall have a call option (the "Call Option")
          -----------
to purchase all of the outstanding shares of Series B Preferred Stock at any
time after LLR Equity Partners, L.P. and LLR Equity Partners Parallel, L.P.
(collectively, the "Purchaser") and Purchaser's Permitted Transferees
collectively own less than 10% of the Common Stock the Purchaser purchased
pursuant to the purchase agreement between the Company and the Purchaser dated
September 1, 2000 (including on an as-converted basis any shares of Series C
Preferred Stock). The Company can exercise its Call Option by sending written
notice (the "Call Notice") to the holders (the "Called Holders") of outstanding
shares of Series B Preferred Stock. The Company shall send the Call Notice to
the Called Holders at least 30 days prior to the date specified in the Call
Notice as the Exercise Date. The closing of the purchase of the Series B
Preferred Stock pursuant to the exercise of the Call Option shall take place on
the Exercise Date. At the Closing, the Company shall purchase the outstanding
shares of Series B Preferred Stock at a per share amount equal to the Preference
Amount plus any accrued but unpaid dividends per share (the "Call Amount"). A
       ----
Permitted Transferee of a Person shall mean (i) with respect to a corporation,
partnership or limited liability company, any officers, directors, shareholders,
partners or members of such entity or (ii) any Affiliate of such Person. An
"Affiliate" of a Person means any other Person directly or indirectly
controlling, controlled by or under common control with such Person.

                                       2
<PAGE>

     4.   Voting Rights.
          -------------

          (a)  The holders of Series B Preferred Stock, as a class, shall be
entitled to, by the affirmative vote of the holders of a majority of the shares
of Series B Preferred Stock, nominate and elect two directors to the Company's
Board of Directors (the "Series B Preferred Directors"); provided, however, that
at such time as the Purchaser and Purchaser's Permitted Transferees collectively
own less than 75% of the Common Stock purchased pursuant to the Purchase
Agreement (including on an as-converted basis any shares of Series C Preferred
Stock), the aggregate number of directors which may be elected by the holders of
Series B and Series C Preferred Stock shall be no greater than three (two of
which shall be elected by the holders of the Series B Preferred Stock and one by
the holders of the Series C Preferred Stock, unless the holders of Series B and
Series C Preferred Stock otherwise agree); provided, further, however, that at
such time as the Purchaser and Purchaser's Permitted Transferees collectively
own less than 50% of the Common Stock purchased pursuant to the Purchase
Agreement (including on an as-converted basis any shares of Series C Preferred
Stock), the aggregate number of directors which may be elected by the holders of
Series B and Series C Preferred Stock shall be no greater than two (which shall
be elected by the Series B holders unless the holders of Series B and Series C
Preferred Stock otherwise agree); provided, further, however that at such time
as the Purchaser and Purchaser's Permitted Transferees collectively own less
than 25% of the Common Stock purchased pursuant to the Purchase Agreement
(including on an as-converted basis any shares of Series C Preferred Stock), the
aggregate number of directors which may be elected by the holders of Series B
and Series C Preferred Stock shall be no greater than one (which shall be
elected by the Series B holders unless the holders of Series B and Series C
Preferred Stock otherwise agree); provided, further, however, that at such time
as the Purchaser and Purchaser's Permitted Transferees collectively own less
than 10% of the Common Stock purchased pursuant to the Purchase Agreement
(including on an as-converted basis any shares of Series C Preferred Stock), the
right of the holders of Series A and Series B Preferred Stock to elect directors
shall terminate. At each time that there is a reduction in the number of
directors that the holders of the Series B Preferred Stock and Series C
Preferred Stock are entitled to elect, if at such time the number of directors
elected by such holders exceeds the number which they are permitted to elect,
such holders shall cause the applicable director or directors to immediately
submit such director's or directors' resignation(s). If any such required
resignation is not submitted on a timely basis, the Company may cause the
removal of the applicable director or directors by giving written notice thereof
to the applicable director or directors.

          (b)  In the case of any vacancy in the office of either of the Series
B Preferred Directors, the Series B Preferred Stockholders by the affirmative
vote of the holders of a majority of the shares of Series B Preferred Stock,
shall nominate and elect a successor to hold the office for the unexpired term
of the director whose place shall be vacant. Any director who shall have been so
elected by the holders of the Series B Preferred Stock or any director so
designated as provided in the preceding sentence hereof, may be removed during
the aforesaid

                                       3
<PAGE>

term of office, whether with or without cause, only by the affirmative vote of
the holders of a majority of the Series B Preferred Stock.

          (c)  In addition to any other vote or consent required herein or by
law, the affirmative vote or written consent of the holders of Series B
Preferred Stock owning a majority of the outstanding shares of Series B
Preferred Stock shall be necessary for effecting or validating the following
actions:

               (i)     Any amendment, alteration, repeal, or waiver of any
provision of the certificate of incorporation of the Company, as in effect from
time to time, or the bylaws of the Company which adversely affects the rights,
preferences or privileges of the Series B or C Preferred Stock;

               (ii)    Any increase in the authorized number of members of the
Company's Board of Directors to more than 11 members;

               (iii)   The creation of a new class or series of shares which
have rights, preferences or privileges that are senior to, or are equivalent
(pari passu) with, the rights, preferences or privileges of the Series B or C
Preferred Stock;

               (iv)    any merger or consolidation with another company if it is
proposed that the Series B or C Preferred Stock will be exchanged for preferred
shares of such company;

               (v)     The redemption or repurchase of stock or options to
purchase stock of the Company by the Company (other than the exercise of the
Call Option pursuant to the terms set forth in this Designation of Series A or B
Preferred Stock, the repurchase of stock or options from former employees and
consultants of the Company pursuant to repurchase agreements which have been
approved by the Board of Directors and the purchase of Common Stock (the
"Purchase Plan Related Purchases") in an amount not to exceed issuances pursuant
to the Employee Stock Purchase Plan, provided that such Purchase Plan Related
Purchases shall not exceed 1,000,000 shares of Common Stock in the aggregate or
300,000 shares of Common Stock in any 12-month period ending September 1 without
the approval of the holders of Series B Preferred Stock as provided above);

          (d)  Other than as provided in Section 4 hereof, the holders of Series
B Preferred Stock shall not be entitled to any voting rights, including but not
limited to with respect to a Corporate Transaction.

     5.   No Impairment.  The Company will not, by amendment of its certificate
          -------------
of incorporation or through any reorganization, transfer of assets,
consolidation, merger, dissolution, issue or sale of securities or any other
voluntary action, avoid or seek to avoid the observance or performance of any of
the terms of the Series B Preferred Stock set forth herein, but will at all
times in good faith assist in the carrying out of all such terms and in the
taking of

                                       4
<PAGE>

all such action as may be necessary or appropriate in order to protect the
rights of the holders of Series B Preferred Stock against impairment. Without
limiting the generality of the foregoing, the Company (a) will not increase the
par value of any shares of stock receivable on the conversion of the Series B
Preferred Stock above the applicable Series B Conversion Price then in effect,
and (b) will take all such action as may be necessary or appropriate in order
that the Company may validly and legally issue fully paid and nonassessable
shares of Common Stock on the conversion of all Series B Preferred Stock from
time to time outstanding.

                                  *    *    *

                                       5
<PAGE>

     IN WITNESS WHEREOF, the undersigned has executed and subscribed this
certificate and does affirm the foregoing as true under the penalties of perjury
this 1/st/ day of September, 2000.

                              OPINION RESEARCH CORPORATION

                                    /s/ Douglas Cox
                              By:   -------------------------------------
                                    Douglas Cox
                                    Chief Financial Officer and Secretary

                                       6

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