Document:

Thirteenth Amendment to the Restated and Amended Agreement - Comcast Cable

 EXHIBIT 10.21I 
 Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where
information has been redacted have been marked with (***). 
 THIRTEENTH AMENDMENT 

TO THE 

RESTATED AND AMENDED 
 CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 
 BETWEEN

 CSG SYSTEMS, INC. 
 AND 
 COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC 

THIS THIRTEENTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable
Communications Management, LLC (“Customer”). The Effective Date of this Amendment is the date last signed below. CSG and Customer entered into a certain Restated and Amended CSG Master Subscriber Management System Agreement (CSG
document #2296663) dated July 1, 2008 (the “Agreement”) and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in
conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the
Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth
in the Agreement shall continue in full force and effect according to their terms. 
 CSG and Customer agree to the following as of the
Effective Date: 
  

	1.	Customer desires to use, and CSG agrees to provide, CSG’s Event Notification Interface Sandbox Environment Support Services – X-Calibur. Consequently,
Schedule F, “Fees,” CSG LICENSED PRODUCTS, Subsection III. entitled “CSG’s Event Notification Interface (ENI), is amended to add fees for “Event Notification Interface Sandbox Support Services – X-Calibur.”
For clarification purposes, there currently exists in Schedule F of the Agreement in Subsection III., CSG’s Event Notification Interface (ENI), Sections 1 through 4 and the related Notes 1 through 4. A new Section 5, and related
Notes 5 through 8, is added to Subsection III. as follows: 

  

									
	 Description of Item/Unit of Measure
	  	Frequency	 	  	Fee	 
	 5. Event Notification Interface Sandbox Environment Support Services-X-Calibur
	  				  			
	 a) Support Fee (Note 5—7)
	  	 	*******	  	  	$	********	  
	 b) ENI Production Fees
	  	 	*******	  	  	 	(Note 8)	  

  

	Note 5:	Support Fee includes transaction usage in test environment and maintenance of message sets including updating messages to be compliant with release version and
exchanging messages as requested by Customer. 

	Note 6:	If Customer’s Event Notification Interface Sandbox becomes inactive for more than ****** **** consecutive ****, CSG may discontinue its use after providing
Customer ****** **** **** prior notice. Such notice may be provided via e-mail. 

	Note 7:	The monthly minimum of $******** is limited to **,*** ENI transactions per *****. In the event Customer exceeds ****** ENI transactions per ***** within the Sandbox
environment, CSG will charge the Interface Monthly Operations Support (per transaction) fee, as listed in Section 4 of the above table, for incremental ENI transactions per *****. 

	Note 8:	ENI production transaction fees will be counted towards the Processing Levels provided in the Agreement. 

For clarification purposes, the fees listed in the table above are subject to annual increases in accordance with Section 5.4 of the Agreement.

 *** Confidential Treatment Requested and the Redacted Material has been separately filed with the
Commission. 
 IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized
representatives. 
  

			
	 COMCAST CABLE COMMUNICATIONS
 MANAGEMENT, LLC (“CUSTOMER”)
	 	CSG SYSTEMS, INC. (“CSG”)
		
	By: /s/ Peter Kiriacoulacos	 	By: /s/ Joseph T. Tuble
		
	Name: Peter Kiriacoulacos	 	Name: Joseph T. Ruble
		
	 Title:  Executive Vice President & Chief Procurement Officer
	 	Title: EVP, CAO & General Counsel
		
	Date: 7-11-12	 	Date: 7-20-12

  
 2 / 2Fourteenth Amendment to the Restated and Amended Agreement - Comcast Cable

 EXHIBIT 10.21J 

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has
been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

FOURTEENTH AMENDMENT 
 TO THE 
 RESTATED AND AMENDED 

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 
 BETWEEN 
 CSG SYSTEMS, INC. 

AND 

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC 
 THIS FOURTEENTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC
(“Customer”). The Effective Date of this Amendment is the date last signed below. CSG and Customer entered into a certain Restated and Amended CSG Master Subscriber Management System Agreement (CSG document #2296663) dated July 1,
2008 (the “Agreement”) and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the
terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this
Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in
full force and effect according to their terms. 
 CSG and Customer agree to the following as of the Effective Date: 

 

	1.	Customer desires to use, and CSG agrees to provide, CSG’s Product Configurator—Billing Configuration Edition under the Agreement. Therefore, for the fees
set forth in Schedule F, the parties agree as follows: 

  

	 	(a)	Schedule C of the Agreement, entitled “Recurring Services,” is amended by adding the following to the list of Services:

 “Product Configurator—Billing Configuration
Edition                    Exhibit C-18 
  

	 	(b)	Additionally, Schedule C entitled “Recurring Services,” of the Agreement is further amended by adding thereto the attached Exhibit C-18

  

	 	(c)	Schedule F, “Fees”, section entitled “CSG Services,” Section I. entitled “Processing,” shall be amended to add a new subsection
I. entitled “CSG’s Product Configurator – Billing Configuration Edition (BCE)” as follows: 

 I.
CSG’s Product Configurator—Billing Configuration Edition (BCE) 
  

									
	 Description of Item/Unit of Measure
	  	Frequency	 	  	Fee	 
	 1. Product Configurator - Billing Configuration Edition
	  				  			
	 a) Implementation Fee (Note 1)
	  	 	One-Time	  	  	 	Quote	  

  

	Note 1:	Implementation Fee includes BCE deployment as set forth in a mutually agreed upon Statement of Work between CSG and Customer. 

 

	2.	Customer desires to use, and CSG agrees to provide, CSG’s Product Configurator—Enhanced Sales Edition under the Agreement. Therefore, for the fees set
forth in Schedule F, the parties agree as follows: 

  

	 	(a)	Schedule C of the Agreement, entitled “Recurring Services,” is amended by adding the following to the list of Services:

 Product Configurator - Enhanced Sales Edition
                    Exhibit C-19 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	(b)	Additionally, Schedule C entitled “Recurring Services,” of the Agreement is further amended by adding thereto the attached Exhibit C-19.

  

	 	(c)	Schedule F, “Fees”, section entitled “CSG Services,” Section I. entitled “Processing,” shall be amended to add a new subsection
J. entitled “CSG’s Product Configurator – Enhanced Sales Edition (ESE)” as follows: 

 J. CSG’s
Product Configurator – Enhanced Sales Edition (ESE) 
  

									
	 Description of Item/Unit of Measure
	  	Frequency	 	  	Fee	 
	 1. Product Configurator- Enhanced Sales Edition
	  				  			
	 a) Implementation Fee (Note 1)
	  	 	One-Time	  	  	 	Quote	  
	 b) Recurring Fees (per ********* **********) (Note 2)
	  	 	*******	  	  	$	******	  

  

	Note 1:	Implementation Fee includes ESE deployment as set forth in a mutually agreed upon Statement of Work between CSG and Customer. 

	Note 2:	The Recurring Fees will be invoiced based upon the market(s) associated to the implementation in the production environment(s). 

 

	3.	As a result of the changes provided in this Amendment, any prior reference in the Agreement to Product Configurator as a Recurring Service shall be deleted as the
Services in Sections 1 and 2 of this Amendment replace the prior references and provision of the service, 

  

	4.	The parties agree that Customer no longer wishes to use and CSG shall no longer provide CSG’s Product Configurator Product as an Enterprise Product. As a result
any and all references to CSG’s Product Configurator as a Licensed Product shall be deleted, which shall include but not be limited to Exhibit B-1, Product Descriptions and Schedule F. 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives. 

 

			
	 COMCAST CABLE COMMUNICATIONS
 MANAGEMENT, LLC (“CUSTOMER”)
	 	CSG SYSTEMS, INC. (“CSG”)
		
	By: /s/ Peter Kiriacoulacos	 	By: /s/ Joseph T. Tuble
		
	Name: Peter Kiriacoulacos	 	Name: Joseph T. Ruble
		
	Title: Executive Vice President & Chief Procurement Officer	 	Title: EVP, CAO & General Counsel
		
	Date: 7-17-12	 	Date: 7-20-12

  
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	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 Exhibit C-18 

Product Configurator Billing Configuration Edition 

“Product Configurator Billing Configuration Edition. The Product Configurator Billing Configuration service will define
certain of Customer’s service and package billing code tables that will allow Customer, using the ACPx interface, to perform near real time updates of the applicable code tables provide a more robust definition and validation for certain of CCS® Product Configurator code tables, including 9xx, TM, TR, TT, 03 and CT44.” 

  
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	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 Exhibit C-19 

Product Configurator—Enhanced Sales Edition 
 “Product Configurator (PC) – Enhanced Sales Edition (ESE). 
 CSG Product
Configurator – Enhanced Sales Edition is a centralized application supporting the definition of attributes required to operate and customize products that are sold and delivered within a CSG Customer’s business. ESE provides the ability to
define marketing products and bundle those products into marketable offers which are in turn sold through ACSR. 

  
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