Document:

Offer Letter from Netsolve to Julie A. Guillot Dated 2/6/03

 Exhibit 10.21 
  
 February 6, 2003 
  

Ms. Julie Archer Guillot 
 3016 Edgewater Drive 
 Austin, TX 78733 
  
 Dear Julie: 
  
 On behalf of NetSolve, Incorporated, I am pleased to offer you an executive role in our
Program Management Office, reporting to David Hood, CEO. A mutually agreed upon formal title for this position is currently in progress. In this capacity, you will have the opportunity to be an important partner in that of NetSolve’s and your
success. 
  
 The monthly base salary for this position will be $13,333.34
($160,000.00 on an annualized basis) and will be paid on a semi-monthly basis. Pay periods currently end on the 15th
day and the last day of each month. You will also be eligible for participation in the NetSolve’s Fiscal Year 2004 Management Incentive Plan. 
  
 You will accrue your first 40 hours of vacation once you have completed six months of service. Thereafter, you will accrue 3.3334 hours of vacation per pay period. This
equates to two weeks of vacation once you have completed a year of service. In addition, you will be entitled to five personal holidays for the 2003 calendar year. 
  
 At the next regular meeting of the Board of Directors, we will recommend that you be issued Stock Options to purchase 10,000 shares of
NetSolve Incorporated common stock, of which the maximum amount allowable under applicable regulations will be Incentive Stock Options with the remainder being non-qualified stock options, all pursuant to the Company’s stock option plan. The
actual approval and grant of options, and the option price, will be subject to Board of Director’s approval and the provisions of the plan. 
  
 In addition to the above, NetSolve also offers employee benefits including group medical and dental insurance, 401(k) Plan, and a 125 Cafeteria Plan. You will become
eligible for these benefits under, and subject to, the plans offered by the Company, which may be modified in the future to meet individual and Company needs. 
  

All offers of employment made by NetSolve are contingent upon the following: 
  

	 	•	You are able to establish that you are authorized to work in the U.S.A. by the third day following your hire date; and 

  

	 	•	You agree to, and we receive, satisfactory results on a background check of your education, work, driving, and criminal history; and 

  

	 	•	You sign the enclosed NetSolve Proprietary Information and Inventions Agreement. 

  
 As with all our employees, if you should accept and then change your mind later, you can terminate your employment at any time for any or no
reason, as can the Company, it being understood that your employment with the Company will be on an “at will” basis. 

 Julie, we look forward to your acceptance of our offer to join the NetSolve team. Please review its contents and feel
free to contact me on any questions you may have. We are hopeful to have your decision as soon as possible with an anticipated start date of February 14, 2003. 
  

Upon your acceptance, you will be contacted by Jenny Voight (340-3029) and Brianna Bohac (340-3154) both in our Employee Programs/Services area to set up an
appointment for your initial new hire orientation/on-boarding meeting. 
  
 I shall
look forward to working with you. 
  

	
	 Sincerely,

	
	 /s/    Deborah Cerbone        

	
	 Deborah Cerbone
 Dir., Talent & Career Opportunities

  
 :dm

 Enclosures 
  
 I accept this offer of employment at NetSolve, Inc. 
  

			
		
	/s/    Julie Archer Guillot	 	 02/12/03

	 Julie Archer Guillot
	 	 Date:Offer Letter From Netsolve to Julie A.Guillot Dated 12/10/03

  
 Exhibit 10.22

  
 Ms. Julie A. Guillot 
 3016 Edgewater Drive 
 Austin, TX 78733 
  
 December 10, 2003 
  
 Dear Julie:

  
 On behalf of NetSolve, Incorporated, I want to congratulate you on a well
earned promotion to the position of Vice President, Operations. Your work in the interim role as Vice President, Service Delivery has already helped the company to implement needed changes in raising our level of service to our customers.

  
 In the position of Vice President, Operations and as an officer of the
company, you will report to the Vice President of Service Delivery. Further you will continue to serve as a vital part of the Executive Leadership Team here at NetSolve. We would like you to formally assume this new role beginning on January 5,
2004. The compensation package is below. 
  
 The monthly base salary for this
position will be $14,166.67 ($170,000 on an annualized basis), and will be paid on a semi-monthly basis. Your Fiscal Year 2004 Key Contributor Incentive Compensation Plan will be targeted at 30% of your base salary. The attainment level of your
participation will be prorated to reflect the actual number of months (3) you participate in the plan in your new role through March 31, 2004. 
  
 As further incentive, on the effective date of assuming your new role you will be granted a stock option package to purchase up to 30,000 shares of NetSolve common stock,
under and subject to the terms of the NetSolve Long-Term Incentive Compensation Plan (Plan). The option package will also be subject to a Stock Option Agreement in the standard form previously approved by the NetSolve Board of Directors. The
exercise price of the option package will be the closing price of NetSolve common stock on the date the Board approves the grant. To the maximum extent allowable under applicable regulations the option will constitute an incentive stock option with
the remainder, if any, constituting a non-qualified stock option. 
  
 All of the
provisions of your original employment remain in effect, including holiday, vacation and benefits programs. 

 As with all our employees, if you should accept and then change your mind later, you can terminate your employment at
anytime for any or no reason, as can the Company, it being understood that your employment with the Company will be on an “at will” basis. 
  
 Please sign and date below to indicate your acceptance of this offer of employment and return one of the copies to me before the effective date of this promotion. The
other original copy is for your personal files. 
  
 Congratulations and let me
reaffirm the entire senior team’s excitement on your promotion! 
  

	
	 Sincerely,

	
	 /s/    Jeff Quade        

	
	 Jeff Quade

	 Vice President, Human Resources

  
 Enclosures 
  
 I accept his offer of
employment at NetSolve, Inc. 
  

			
	/s/    Julie A. Guillot	 	12/22/03        
	 Julie A Guillot
	 	 Date:Offer Letter From Netsolve to Rick Hamilton Dated 12/19/03

 Exhibit 10.23 
  
 Mr. Rick Hamilton 
 2754 Longspur Way 
 Pleasanton, CA 96456 
  
 December 19,
2003 
  
  
 Dear Rick: 
  
 On behalf of NetSolve, Incorporated, I am pleased to offer the position of Vice President, Service Delivery reporting to David Hood, President and CEO beginning on
January 5, 2004, or as soon as can by mutually agreed upon. In this position you will have the opportunity to be an important partner in NetSolve’s and your success. 
  
 We at NetSolve have all enjoyed getting to know you and we look forward to welcoming you to NetSolve. We believe that you are well qualified
to help lead NetSolve to continued growth and success. We also believe, as I know you do, that becoming an Officer of NetSolve and Vice President of Service Delivery is an outstanding and timely opportunity for you to capitalize upon your talents
and experience, and for you to continue to attain your personal goals. 
  
 We have
given careful thought to compensation arrangements that would be appropriate for your professional stature and to NetSolve precedents and policies. Accordingly, below is a description of the terms if our offer of employment to you. 
  
 The monthly base salary for this position will be $15,833.34 ($190,000 on an annualized
basis), and will be paid on a semi-monthly basis. Pay periods currently end on the 15th day and the last day of each
month. You will be eligible for participation in the NetSolve Fiscal Year 2004 Executive Incentive Compensation Plan targeted at 40% of your base salary. The attainment level of your participation will be prorated to reflect the actual number of
months you participate in the plan as a NetSolve employee through March 31, 2004. 
  
 To assist you in your move from Pleasanton to Texas, NetSolve will reimburse for actual moving expenses up to $25,000. A member of the NetSolve Human Resources team will assist you in preparing your reimbursement forms once relocation is
complete. Should your employment with NetSolve terminate for any reason within one year (twelve months), you will be required to repay the relocation reimbursement amount on a pro-rated schedule. 
  
 Effective as of your first date of employment with NetSolve, you will be granted stock
options to purchase 50,000 shares of NetSolve common stock, under and subject to the terms of the NetSolve Long-Term Incentive Compensation Plan (Plan). The option grant will also be subject to a Stock Option Agreement in the standard form
previously approved by the NetSolve Board of Directors. The exercise price of the option grant will be the closing price of NetSolve common stock on your first date of employment. To the maximum extent allowable under applicable regulations the
option grant will constitute an incentive stock option with the remainder, if any, constituting a non-qualified stock option. 

 Your base salary, annual incentive target award and stock option position will be reviewed annually by the Board after
the completion of NetSolve’s fiscal year. 
  
 In addition to the above,
NetSolve also offers employee benefits including group medical and dental insurance, 401(k) Plan, and a 125 Cafeteria Plan. You will become eligible for these benefits under, and subject to, the plans offered by the Company, which may be modified in
the future to meet individual and Company needs. 
  
 All offers of
employment made by NetSolve are contingent upon the following: 
  

	 	•	You are able to establish that you are authorized to work in the U.S.A. by the third day following your hire date; and 

  

	 	•	You agree to, and we receive, satisfactory results on a background check of your education, work, driving, and criminal history; and 

  

	 	•	You sign the enclosed NetSolve Proprietary Information and Inventions Agreement. 

  
 As will all our employees, if you should accept and then change your mind later, you can terminate your employment at any time for any or no
reason, as can the Company, it being understood that your employment with the Company will be on an “at will” basis. 
  
 Rick, we all look forward to your prompt acceptance of our offer, and to your joining NetSolve full-time as soon as possible. To signify your acceptance, please sign and
return this letter to me no later than 5:00 p.m. (Pacific Time) on December 23, 2003, after which time this offer will expire. By signing below, you certify that you are able to perform the duties and responsibilities of your position. 

 
 May I again express that we look forward to welcoming you to NetSolve and working with
you. 
  

	
	Sincerely,
	
	 /s/    Jeff Quade

	
	 Jeff Quade
 Vice President, Human Resources

  
  
 Enclosures 
  
 I accept this offer of employment at NetSolve, Inc. 
  

			
	 /s/    Rick Hamilton
	  	12/23/03            
	 Rick Hamilton
	  	Date:

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