Document:

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                                                                   Exhibit 10.10

                           [PCSupport.com letterhead]
                                                                   April 6, 2000
Denise Holleran-Boswell

Subject:  Offer of employment

Dear Denise:

This letter is to confirm our offer of employment to you as Vice President,
Client Services at PCsupport.com, reporting to Mike McLean, President and CEO.
We are very excited about the opportunity to have you join our organization and
look forward to you starting at the earliest convenient time.  This offer is
open until April 13, 2000.

The base salary for this position will be Cdn $125,000 per annum.  Your
compensation will also include our standard bonus program with your target bonus
being 40% of salary.  As an employee of PCsupport.com and under the terms of our
employee Stock Option Plan, you will also be granted an option to purchase
60,000 shares of the company.  These options will vest monthly for 36 months.
The vesting period will commence upon the successful completion of your
probation period.  The strike price of the options will be the average stock
price of the previous 20 days from the day you accept this offer.

The first 3 months of your employment will be a probation period.  In the event
your position is not confirmed at the conclusion of this period, PCsupport.com
will not be liable to you for any severance payment, nor for any options.  Your
compensation plan will be reviewed after the completion of 6 months and future
compensation reviews will occur annually.

You will be entitled to our standard benefits package.  If you are interested in
the details of this, please contact Janis Sekora at the office.  You will be
entitled to 20 vacation days per annum that will be accrued monthly.

This position will be based in Vancouver, Canada.  Your responsibilities will
include but not be limited to the management of the team responsible for the
implementation of the PC Support Center eSupport product for our clients.  As a
member of the senior management team, you will also be jointly responsible for
the development and execution of our business strategy.  PCsupport.com is an
international business and travel will be a requirement for this role.  You will
be reimbursed for any reasonable expenses that are submitted in the form of
standard expense reports.

Start date will be May 8, 2000 or earlier if possible.

If you have any questions about this offer, please do not hesitate to contact me
at 258-8450.

Sincerely,

/s/ Mike McLean
---------------
Mike McLean

President & CEO

I accept this offer of employment:  /s/ Denise Holleran-Boswell  August 7, 2000
                                    ---------------------------  ---------
                                    Denise Holleran-Boswell      Date<PAGE>

                                                                  Exhibit 10.11
                           [PCSupport.com letterhead]
                                                                  April 25, 2000
Bruna Martinuzzi
933 Kennedy Avenue
North Vancouver, BC
V7R 1L4

Subject:  Offer of employment

Dear Bruna:

This letter is to confirm our offer of employment to you as Vice President,
Human Resources and Administration, reporting to Mike McLean, President and CEO.
We are very excited about the opportunity to have you join our organization and
look forward to you starting at the earliest convenient time.  This offer is
open until April 28, 2000.

The base salary for this position will be Cdn $90,000 per annum.  Your
compensation will also include our standard bonus program with your target bonus
being 30% of salary.  As an employee of PCsupport.com and under the terms of our
employee Stock Option Plan, you will also be granted an option to purchase
30,000 shares of the company.  These options will vest monthly for 36 months.
The vesting period will commence upon the successful completion of your
probation period.  The strike price of the options will be the average stock
price of the previous 20 days from the day you accept this offer.

The first 3 months of your employment will be a probation period.  In the event
your position is not confirmed at the conclusion of this period, PCsupport.com
will not be liable to you for any severance payment, nor for any options.  Your
compensation plan will be reviewed after the completion of 6 months and future
compensation reviews will occur annually.

You will be entitled to our standard benefits package.  If you are interested in
the details of this, please contact Janis Sekora at the office.  You will be
entitled to 20 vacation days per annum that will be accrued monthly.

This position will be based in Vancouver, Canada.  Your responsibilities will
include but not be limited to the management of the administration team within
Pcsupport.com as well as the establishment of best in class human resource
practices, focused on both attracting and hiring world class employees and the
retention of employees in an exciting, vibrant organization.  As a member of the
senior management team, you will also be jointly responsible for the development
and execution of our business strategy.  PCsupport.com is an international
business and travel will be a requirement for this role.  You will be reimbursed
for any reasonable expenses that are submitted in the form of standard expense
reports.

Start date will be May 8, 2000 or earlier if possible.

If you have any questions about this offer, please do not hesitate to contact me
at 258-8460.

Sincerely,

/s/ Mike McLean
---------------

Mike McLean
President & CEO

I accept this offer of employment:    /s/ Bruna Martinuzzi
                                      --------------------       ______________
                                      Bruna Martinuzzi           Date<PAGE>

                                                                   EXHIBIT 10.29

                           [PCsupport.com letterhead]

March 21, 2000

Andrew Smith,
ICE Holdings North America, LLC,
645 Madison Ave, 13th Floor,
New York, NY, 10022

Dear Andrew:

     Re:  New Engagement Letter with Pcsupport.com

     We are pleased that we have renewed our partnership in which you will
arrange financing and provide financial advice as we take our company to a full
NASDAQ listing.  The following terms will capture the spirit of the new
financial partnership between PCsupport.com and ICE Holdings and its various
affiliates (collectively, "ICE"), with PCsupport.com and ICE being referred to
herein as the "Parties":

A.   Prior Agreement

     1.  The Engagement Letter entered into by the parties on or about January
11, 2000 and any other prior agreements or understandings between the Parties
are rescinded.

     2.  The Revolving Credit Agreement, Security Agreement, Secured Revolving
Note, and the "A" Warrants, and "B" Warrants, entered into or proposed to be
issued pursuant to the Engagement Letter are rescinded.

     3.  ICE will remove the security interest it has placed on PCsupport.com's
assets.

     4.  PCsupport.com will immediately pay $40,000, representing payment in
full for all legal fees and personal expenses relating to the previous
agreements, and ICE will sign a full release.

B.   Direct Investment by Ice

     1.  ICE will arrange for the purchase of 600,000 common shares of
PCsupport.com from the treasury of PCsupport.com (the "Treasury"). The price per
share will be $2.125. The purchase of these shares will be completed within 15
business days from the date of this
<PAGE>

Agreement. If ICE does not complete this purchase by the required date,
PCsupport.com shall have the right to terminate all of the provisions of
paragraphs B through F of this Agreement, without any liability to ICE.

     2.  The commission paid to ICE on this investment will be 7.5%.

     3.  The shares will be registered in the registration statement currently
in preparation by the Company (which the Company will use its best efforts to
file with the SEC by April 15, 2000) for the shares issued in its March 2000
private placements, but will be subject to the same holdback agreements as
agreed to by the investors in the institutional round described in paragraph C
below.

C.   Institutional Round

     1.  ICE will arrange on a best efforts basis for a syndicate of
institutional investors, reasonably acceptable to PCsupport.com, to purchase
pursuant to Regulation S (the "Institutional Round") between 1,000,000 and
1,500,000 shares of PCsupport.com from Treasury at a price per share based on a
10-15% discount to the average closing price of PCSP shares over the previous 10
trading days ("Institutional Price"). Closing will be within 60-90 days from the
date of this Agreement. PCsupport.com reserves the right to refuse this
investment if the price per share is less than $ 6.00. ICE's rights and
obligations under this paragraph C are subject to due diligence and the signing
of agreements by PCsupport.com with either Toshiba or Alta Vista, the
requirement for which may be waived by ICE in its sole discretion.

     2.  ICE will use its best efforts to arrange for the same or other
institutional investors to coincidentally offer to purchase from investors in
the private placements which closed in early March, 2000, an additional number
of shares representing 50% of the 2,500,000 shares of Pcsupport.com sold in such
private placements.  Such purchase will be made in consultation with
PCsupport.com and its other financial partners.

     3.  In the event that the Institutional Round cannot be completed because
the proposed institutional investors require holdback agreements with existing
PCsupport.com shareholders in a form that cannot be secured, PCsupport.com will
not owe to ICE any commissions or warrants with respect to this Institutional
Round as described in E1 below.

     4.  ICE will earn a fee of 7.5% for arranging the Treasury portion of this
financing, to be paid at the closing of the Institutional Round in either cash
or common shares of PCsupport.com (valued at the Institutional Price) at ICE's
option. PCsupport.com will pay no fee on the purchase from existing investors.
There will be no retainer paid. The portion of ICE's legal expenses paid by
PCsupport.com for the Institutional Round will be capped at $15,000, will be
paid only if the Institutional Round closes, and will be in addition to
Regulation S filing fees and expenses incurred and borne by PCsupport.com in
connection with this offering.

D.   NASDAQ Listing

     1.  ICE will arrange on a best efforts basis a syndicate including at least
one of the ten largest, nationally recognized U.S. investment bankers
("Banker"), reasonably acceptable to PCsupport.com, to sponsor PCsupport.com for
a listing on the NASDAQ Small Cap or National
<PAGE>

Markets and to arrange a further investment of at least $20,000,000 in
PCsupport.com common shares in a public offering ("NASDAQ Financing") that shall
close within 120 days from the date of closing of the Institutional Round and in
no event later than October 30, 2000 on terms reasonably acceptable to
PCsupport.com. ICE's rights and obligations under this paragraph D are subject
to final compliance with the SEC's filing requirements and audited financial
statements consistent with PCsupport.com's annual financial statements for its
fiscal years ended June 30, 1998 and June 30, 1999. PCsupport.com also
acknowledges that ICE's ability to arrange the foregoing financing will be
subject to Pcsupport.com having projected revenues for calendar year 2001 that
are comparable to those of other similar companies that are being financed for
similar amounts. If PCsupport is unable to project the foregoing level of
revenues on a timely basis to enable the NASDAQ Financing to close by October
30, 2000, this deadline will be extended until December 31, 2000 (or such later
date as the Parties in their sole discretion shall agree to)

     2.  ICE will use its best efforts to arrange for institutional investors to
offer to purchase from investors in the private placements which closed in early
March, 2000, an additional number of shares representing 50 % of the number sold
from Treasury in the NASDAQ Financing. Such secondary purchase will be made in
consultation with PCsupport.com and its other financial partners.

     3.  PCsupport.com will enter into an engagement with the Banker under terms
common to such engagements.

     4.  ICE will be co-lead on the NASDAQ Financing with the reasonable
approval of the Banker.

     5.  ICE will earn a fee by participating as a member of the syndicate, and
no other fees or retainers will be paid by PCsupport.com to ICE for such
engagement.

     6.  ICE will have 90 days from the date of this Agreement to obtain a
binding best efforts commitment from the Banker on terms reasonably acceptable
to PCsupport.com. If ICE does not complete the Institutional Round within 90
days from the date of this Agreement, PCsupport.com may terminate the Agreement,
including ICE's rights under this paragraph D.

E.   ICE Warrants

     1.   For arranging the Direct Investment, the Institutional Round, and the
NASDAQ Listing, PCsupport.com will agree to issue two year warrants to ICE to
purchase PCsupport.com common shares ("ICE Warrants") as follows:

          i.   500,000 "A" warrants with an exercise price equal to the
     Institutional Price.

          ii.  250,000 "B" warrants with an exercise price equal to a 25%
     discount from the Institutional Price.

          iii. 250,000 "C" warrants with an exercise price equal to a 50%
     discount from the Institutional Price.
<PAGE>

     2.   Subject to paragraph F.7, the "A", "B". and "C" Warrants will vest and
be issued as follows:

          i.   50% on closing of the Institutional Round.

          ii.  50% on signing of a binding engagement letter with the Banker.

     3.   The ICE Warrants will be exercisable into registered shares, subject
to effectiveness of a registration statement covering these shares, which will
be filed with the SEC at the time of the Nasdaq listing.

F.   Other Terms

     1.   PCsupport.com will engage ICE as its exclusive investment banker for
the period ending on the earlier of June 30, 2000 or the signing of a binding
engagement letter with the Banker (the retention of ICE as an investment banker
after June 30, 2000 or after completion of the Nasdaq Financing if ICE secures
the Banker and serves as a co-lead for the Nasdaq Financing being at the sole
discretion of PCsupport.com). ICE agrees to work with PCsupport.com's other
financial partners in all aspects of this engagement. Such activities will
include:

          a.   Advise, negotiate and otherwise assist PCsupport.com regarding
strategies for obtaining capital, as well as about possible structure and terms.

          b.   Advise, negotiate and otherwise assist PCsupport.com in preparing
presentation materials and financial analysis concerning PCsupport.com, as well
as advising and making presentations to potential sources of capital and/or
financing.

     2.   PCsupport.com will pay reasonable out-of-pocket expenses according to
PCsupport.com's travel policy. PCsupport.com must give prior approval for any
single expense in excess of $1,000.00.

     3.  In the event that PCsupport.com enters into one or more transactions
with any entity introduced to PCsupport.com by ICE and with whom PCsupport.com
has had direct contact pursuant to such introduction during the period when ICE
is retained by PCsupport.com or within 12 months after termination of this
Agreement, PCsupport.com will pay ICE a fee of 7 /1/2/% of the transaction
value, provided that ICE has purchased the 600,000 common shares pursuant to
paragraph B.1.

     4.  Andrew Smith will be responsible for and will undertake to fulfill this
engagement on behalf of ICE.

     5.  Each party will pay its own expenses in connection with finalizing this
Agreement.

     6.  All dollar amounts stated in this Agreement are expressed in U.S.
dollars.
<PAGE>

     7.  If ICE does not within 90 days from the date of this Agreement present
a binding best efforts engagement letter with a Banker that meets all of the
conditions of paragraph D, ICE will forfeit all of the A, B and C Warrants
described in paragraph E.2(ii), irrespective of whether PCsupport.com ever
completes a Nasdaq Financing using another investment banker or otherwise. If
ICE does within 90 days from the date of this Agreement present a binding
engagement letter with a Banker that meets all of the conditions of paragraph D,
PCsupport.com may, in its sole discretion, elect to utilize another nationally
recognized investment banker to underwrite the Nasdaq Financing, in which case
the A, B and C Warrants described in paragraph E.2(ii) will be deemed earned by
ICE, which will not co-lead the Nasdaq Financing.

     Andrew, if you agree with these terms, please counter-sign below where
indicated and return to me at your earliest opportunity.  This offer is open
until Noon EST, Wednesday, March 22, 2000, after which it becomes null and void.
Upon your acceptance of this Agreement in compliance with its terms, the date of
this Agreement shall be deemed to be March 21, 2000.

                                        Sincerely,

                                        PCsupport.com, Inc.

                                        /s/ Michael G. McLean
                                        ----------------------------------------

                                        Michael G. McLean
                                        President and Chief Executive Officer

Agreed:

/s/ Andrew P. Smith
-----------------------------------
Andrew P. Smith

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