Document:

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                                                                  Exhibit 10.29

                        EMPLOYMENT SEPARATION AGREEMENT

                  THIS EMPLOYMENT SEPARATION AGREEMENT (this "Agreement") is
made and entered into as of the 10th day of November, 2000, by and between
SYKES ENTERPRISES, INCORPORATED, a Florida corporation ("Company"), and DAVID
L. GRIMES, an individual ("Employee").

                                   RECITALS:

                  A.       Pursuant to that certain Amended and Restated
Employment Agreement, dated March 6, 2000, by and between Company and Employee
(the "Employment Agreement"), Employee is currently employed by Company as an
executive officer of Company.

                  B.       Employee wishes to terminate his employment with
Company.

                  C.       Employee and Company have reached agreement on the
terms of Employee's departure, and both parties view their separation as
amicable.

                  NOW, THEREFORE, in consideration of the premises and
covenants contained in this Agreement, the parties hereto, intending to be
legally bound, agree as follows:

         1.       RECITALS. The above recitals are true and correct and are made
a part hereof.

         2.       TERMINATION OF EMPLOYMENT AGREEMENT. Company and Employee
hereby agree that, except as specifically provided in this Agreement, the
Employment Agreement is terminated effective as of the date hereof, and except
as set forth in Section 6 below and except as otherwise specifically provided in
this Agreement, neither Company nor Employee shall have any further rights,
obligations, or duties under the Employment Agreement as of the date hereof.

         3.       SEPARATION PAYMENTS. In consideration of Employee's agreement
to the terms of this Agreement, Company will pay Employee the following amounts
(the "Separation Payments"):

                  a.       For the period beginning on the date hereof through
March 5, 2005 (the "Post-Employment Period"), Company will continue to pay to
Employee an amount equal to the Employee's base salary of $525,000 as in effect
under the Employment Agreement as of the date hereof. Such base salary shall
continue to be paid in accordance with the prevailing payroll schedule for
Company executives, in weekly payments of $10,096.16, subject to applicable tax
withholding as W-2 income and reported in accordance therewith, such first
payment to be made on or as soon as practicable after the eighth (8th) day
following the date Employee executes this Agreement.

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                  b.       On the eighth (8th) day following the date Employee
executes this Agreement, Company shall pay to Employee, in a lump sum,
Eighty-five Thousand Six Hundred Three Dollars and 60/100 ($85,603.60), less
applicable tax withholdings, representing the dollar value of all of Employee's
accrued but unused vacation as of the date hereof and twelve months dues for
the Avila Country Club.

                  c.       As promptly as practicable following the execution
of this Agreement, and in no event later than the eighth (8th) day following
the date Employee executes this Agreement, the Company will, in accordance with
the Company's standard expense reimbursement policies, reimburse Employee for
all appropriately documented travel and other Company expense items submitted
by Employee for reimbursement. Thereafter, the Company will, in accordance with
the Company's standard expense reimbursement policies, promptly reimburse
Employee for any additional Company expenses appropriately incurred by Employee
during his employment with the Company as credit card and other charges are
received by Employee and submitted to the Company with appropriate
documentation for reimbursement.

         4.       TRANSFER OF AVILA COUNTRY CLUB MEMBERSHIP. On or immediately
after the eighth (8th) day following the date Employee executes this Agreement,
the Company will transfer to the Employee the Avila Country Club membership for
which Employee is the current holder, and the Company will promptly furnish an
appropriate transfer letter to such country club indicating the transfer of
ownership to the Employee as current holder and provide any other evidence of
such transfer as may be requested by such country club.

         5.       CONTINUATION OF BENEFITS. Beginning on the date hereof and
continuing hereafter during the Post-Employment Period, Company shall continue
to provide Employee and his spouse at no cost to Employee or his spouse with
(i) the same (or substantially similar) health insurance coverage, dental
insurance coverage, and prescription drug plan that is being provided to
Employee and his spouse by Company as of the date of this Agreement, and (ii)
with substantially the same life insurance (excluding "split-dollar" life
insurance coverage) that is being provided to Employee by the Company as of the
date of this Agreement, so long as Employee passes a physical examination as a
condition of such life insurance coverage. Notwithstanding the foregoing, in
the event that Employee obtains full-time employment prior to the expiration of
the Post-Employment Period, then Company's obligation to provide the benefits
described in this Section 5 shall terminate upon the first day on which
Employee would be eligible to receive benefits from his new employer. The
Company shall furnish Employee with the written confirmation of any third-party
insurer that Employee's coverage continues in accordance with these terms
notwithstanding the fact that Employee is no longer in the employ of the
Company and further will indemnify the Employee fully in the event that such
coverage is not provided for any reason.

         6.       SURVIVAL OF CERTAIN PROVISIONS OF EMPLOYMENT AGREEMENT.
Notwithstanding anything to the contrary set forth in this Agreement, Section 4
and Section 5 of the Employment Agreement shall continue to remain in full
force and effect in accordance with the terms thereof, and Employee shall
continue to be bound by the terms thereof (as well as by any

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other terms of the Employment Agreement relating to the enforceability and
construction of said Sections 4 and 5), subject to the following:

                  a.       The obligations of Employee under Sections 4 and 5
of the Employment Agreement shall continue until the expiration of twenty-four
(24) months after the date Employee executes this Agreement.

                  b.       Notwithstanding anything set forth in the Employment
Agreement, but subject to Section 6(c) and 6(d) below, Employee shall not be
limited in his ability to accept employment with, consult with, or otherwise be
associated with in any capacity, any corporation, partnership, firm or other
business organization that is not a direct competitor of the core outsourcing
business, consisting of customer care and technical support, of the Company
substantially as such business is conducted on the date hereof (the "Core
Business"), nor shall Employee be limited in his ability to deal with any
customers or clients of the Company or its subsidiaries so long as such
dealings (i) are not in, and would not result in, direct competition with the
Core Business, and (ii) do not otherwise violate Section 6(c) below. Other than
as specifically set forth in this Agreement, the Company shall not be obligated
to pay any additional compensation (such as compensation pursuant to Section
5(g)(i) of the Employment Agreement) as a condition to Employee's continuing
obligation to comply with Section 5 of the Employment Agreement.

                  c.       In addition to the provisions of Section 5 of the
Employment Agreement, Employee hereby agrees that he will not, at any time
during the period of twenty-four (24) months after the date Employee executes
this Agreement, provide or solicit the opportunity to provide any services that
would be in direct competition with the Core Business or the Company's
information technology staffing business, to any persons or entities who, at
any time prior to the expiration of the period of twenty-four (24) months after
the date Employee executes this Agreement, are or were customers or clients of
Company or its subsidiaries. The parties acknowledge and agree that, for this
purpose, the Company's information technology staffing business does not
include services provided through the Company's IT consulting, e-commerce
solutions, crm/ecrm, or solutions practices businesses, except to the extent
that such services are provided to eShare, Compaq, Fidelity, Freedom Technology
Media Group, Lightning Source, White Amber, CG-i, Legal Plan Resource Group,
Portal Software, and Blockbuster/Soneta. Additionally, Employee hereby agrees
that he will not, at any time during the period of twenty-four (24) months
after the date Employee executes this Agreement, provide or solicit the
opportunity to provide to any Qualified Customer (as defined below) the types
of products or services that the Company or its subsidiaries provide, provided,
or proposed to provide to any such Qualified Customer at any time during
Employee's employment by the Company. For purposes hereof, the term "Qualified
Customer" means any person or entity who or which was a customer or client of
the Company at any time during Employee's employment by the Company, as well as
any prospective customer or client with which the Company has had, at any time
during the 6-month period prior to the date of this Agreement, substantive
discussions regarding the possible provision of services by the Company.

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                  d.       In addition to the provisions of Section 5 of the
Employment Agreement, Employee hereby agrees that he will not, at any time
during the period of twenty-four (24) months after Employee executes this
Agreement, retain or attempt to retain, directly or indirectly, for himself or
for any other person or entity, the services of any person who is an employee
of the Company or any subsidiary thereof on the date of this Agreement or at
any time during such twenty-four (24) month period, unless Employee first
obtains the written consent of the Company (which consent will not be
unreasonably withheld).

         7.       WAIVER AND RELEASE. In consideration of the obligations and
duties of Company set forth herein, Employee agrees as follows:

                  a.       Employee hereby knowingly and voluntarily waives,
releases and forever discharges Company from any and all claims, demands,
damages, lawsuits, obligations, promises, and causes of action, both known and
unknown, whether now existing or arising in the future, at law or in equity,
relating to or arising out of Employee's employment with Company, the
Employment Agreement, the Deferred Compensation Plan, compensation by Company,
or separation of employment from Company.

                  b.       Employee shall not disclose, either directly or
indirectly, any information whatsoever regarding any of the terms or the
existence of this Agreement to any person or organization, including but not
limited to members of the press and media, present and former employees of
Company, and persons or companies who do business with Company. The only
exceptions to Employee's promise of confidentiality herein is that Employee may
reveal such terms of this Agreement (i) as is necessary to comply with a
request made by the Internal Revenue Service; (ii) as otherwise compelled by a
court or agency of competent jurisdiction; (iii) as required by law; (iv) as is
necessary to comply with requests from Employee's accountants, attorneys,
financial advisors, or other professional advisors for legitimate business
purposes or personal financial planning, (v) to his immediately family members
solely for personal planning purposes (provided that such immediate family
members undertake to maintain the complete confidentiality of this Agreement),
or (vi) when and if this Agreement is included by the Company as a part of a
securities law filing that is actually filed with the Securities and Exchange
Commission.

                  c.       Employee agrees to release and forever discharge by
this Agreement the Company from all liabilities, causes of actions, charges,
complaints, suits, claims, obligations, costs, losses, damages, injuries,
rights, judgments, attorneys' fees, expenses, bonds, bills, penalties, fines,
and all other legal responsibilities of any form whatsoever whether known or
unknown, whether suspected or unsuspected, whether fixed or contingent, whether
in law or in equity, including but not limited to those arising from any acts
or omissions occurring prior to the effective date of this Agreement, including
those arising by reason of any and all matters from the beginning of time to
the present, arising out of his past employment with, compensation during, and
resignation from the Company. Employee specifically releases claims under all
applicable state and federal laws, including but not limited to, Title VII of
the Civil Rights Act of 1964 as amended, the Fair Labor Standards Act, the
Rehabilitation Act of 1973, the Family Medical Leave Act, the Employee
Retirement Income Security Act, the

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Consolidated Omnibus Reconciliation Act of 1986, the Americans with
Disabilities Act, the Florida Civil Rights Act of 1992, the Workers'
Compensation Act, the Equal Pay Act, the Age Discrimination in Employment Act
of 1967 (Title 29, United States Code, Section 621, et seq.) ("ADEA"), as well
as all common law claims, whether arising in tort or contract.

                  d.       In addition to the other provisions in this
Agreement, Employee acknowledges that the information in the following
paragraphs is included for the express purpose of complying with the Older
Workers' Benefits Protection Act, 29 U.S.C.ss.626(f):

                           i.       I, David L. Grimes, was over 40 years of
age when I resigned my employment and when I signed this Agreement. I realize
there are many laws and regulations prohibiting employment discrimination or
otherwise regulating employment or claims related to employment pursuant to
which I may have rights or claims, including the Age Discrimination in
Employment Act of 1967, as amended (the "ADEA"). I hereby waive and release any
rights or claims I may have under the ADEA.

                           ii.      By signing this Agreement, I state that I
am receiving compensation and severance benefits to which I was not otherwise
entitled. I am waiving and releasing all claims against the Company that I may
have based on my age. I am not waiving any claim or action under the ADEA based
upon rights or claims that may arise after the date I sign this Agreement.

                           iii.     I am being given continued compensation as
specified in Section 3 hereof in exchange for the release and waiver of all
claims that I am agreeing to herein. This continued compensation is in addition
to anything of value to which I am already entitled in that I am receiving this
continued compensation without having to perform services of an equal value.

                           iv.      I was informed in writing that I could
consult with an attorney before signing this Agreement. I acknowledge that I
was given the opportunity to consider this Agreement for twenty-one (21) days
before signing it, and, if I sign it, to revoke it for a period of seven (7)
days thereafter. Regardless of when I signed this Agreement, I acknowledge that
my seven-day period will not be waived. No payments will be made to me until
after the seven-day revocation period expires.

         8.       EMPLOYMENT RECOMMENDATIONS; NON-DISPARAGEMENT. Company hereby
agrees that, in the event that a future prospective employer of Employee seeks
information from Company regarding the competence, experience, or abilities of
Employee, Company shall follow its standard human resource guidelines,
policies, and practices with respect to such inquiry. In addition, the parties
shall each refrain from making any written or oral statement or taking any
action, directly or indirectly, which the parties know or reasonably should
know to be disparaging or negative concerning Company or Employee, except as
required by law. The parties hereto shall also refrain from suggesting to
anyone that any written or oral statements be made which the parties know or
reasonably should know to be disparaging or negative concerning Company or
Employee, or from urging or influencing any person to make any such statement.
This provision shall include, but not be limited to, the requirement that the

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parties refrain from expressing any disparaging or negative opinions concerning
Company or Employee, Employee's resignation from Company, any of Company's
officers, directors, or employees, or other matters relative to Company's
reputation as an employer or any other matters relative to Employee's
reputation as an employee or executive. Company's and Employee's promises in
this subsection, however, shall not apply to any judicial or administrative
proceeding in which Employee or Company is a party or in which Employee or
Company has been subpoenaed to testify under oath by a government agency or by
any third party.

         9.       RESIGNATION FROM OFFICES AND DIRECTORSHIPS. Employee hereby
resigns, effective as of the date hereof, from all offices, directorships, and
trusteeships which Employee holds with Company and any subsidiary or affiliate
of Company.

         10.      SECURITIES MATTERS. For a period of 90 days following the
date hereof, Employee shall be subject to the conditions, restrictions, and
requirements applicable to executive officers of Company with respect to any
purchase, sale, transfer, disposition, or other transaction involving the
common stock of Company and shall not engage in any such transaction in
violation of such conditions, restrictions, or requirements.

         11.      LITIGATION COOPERATION. Beginning on the date of this
Agreement and continuing at all times hereafter, Employee and Company shall,
without any additional compensation except as provided herein, provide each
other with full cooperation and reasonable assistance in connection with
Company's defense of (i) any litigation against Company, its officers, its
subsidiaries, or its affiliates pending as of the date hereof or (ii) any other
litigation against Company, its officers, its subsidiaries, or its affiliates
arising out of or relating to any circumstance, fact, event, or omission
alleged to occur while Employee was employed by Company. Employee shall at all
times promptly be reimbursed by the Company for any and all out-of-pocket
expenses, including travel expenses, that may be incurred by Employee in
providing such cooperation and assistance, and to the extent that Employee
provides any such assistance or cooperation after the Post-Employment Period,
the Employee also shall be compensated for his time in providing such
cooperation and assistance at a rate equivalent to a per diem based upon his
base salary as in effect under the Employment Agreement as of the date hereof.
Such cooperation and assistance shall include, but not be limited to, access
for research, being available for consultation, for deposition and trial
testimony, and for availability and execution of discovery-related documents
such as interrogatories, affidavits, requests for production, requests for
admissions, and responses to each, as deemed necessary. Employee and Company
further agree to provide their good will and good faith in providing honest and
forthright cooperation in all other aspects of their defense of any such
litigation. Company hereby agrees that nothing set forth in this Agreement
shall be construed as limiting, adversely affecting, or altering Employee's
indemnification rights under the Company's Articles of Incorporation and/or
bylaws and under the Florida Business Corporation Act. The Company further
agrees that it will take no steps to limit or affect adversely any
indemnification rights currently available to the Employee and that the Company
will maintain throughout the Post-Employment Period in full force and effect
for the benefit of Employee officer and director liability insurance no less
favorable in terms or

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amount than that currently in place for the Company and its officers and
directors in such manner to cover for the Employee all periods during which
Employee served as an officer, director or employee of the Company.

         12.      MISCELLANEOUS.

                  a.       In the event any provision of this Agreement is
found to be unenforceable, void, invalid or unreasonable in scope, such
provision shall be modified to the extent necessary to make it enforceable, and
as so modified, this Agreement shall remain in full force and effect.

                  b.       The paragraph headings in this Agreement are for
convenience only and do not form any part of or affect the interpretation of
this Agreement.

                  c.       This Agreement may be executed in counterparts, each
of which shall be deemed an original of this Agreement and all of which, when
taken together, shall be deemed to constitute one and the same Agreement.

                  d.       The waiver by any party of a breach of any condition
of this Agreement by the other party shall not be construed as a waiver of any
subsequent breach. No waiver of any right hereunder shall be effective unless
in writing and signed by the party against whom the waiver is sought to be
enforced.

                  e.       The rights and obligations of the parties under this
Agreement shall inure to the benefit of, and shall be binding upon, their
respective heirs, executors, administrators, successors, assigns, subsidiaries,
affiliates, directors, officers, employees, representatives and agents, as
applicable.

                  f.       This Agreement constitutes the entire agreement of
the parties with respect to the subject matter hereof and supersedes any
previous employment agreements or contracts, whether written or oral, between
Company and Employee.

                  g.       This Agreement shall be construed under, and
governed by, the laws of the State of Florida.

                  h.       Employee and Company acknowledge that each has had
the opportunity to read, study, consider and deliberate upon this Agreement,
and to consult with legal counsel, and both parties fully understand and are in
complete agreement with all of the terms of this Agreement.

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         IN WITNESS WHEREOF, the parties have executed this Agreement as of the
day and year first above written.

COMPANY:                                    EMPLOYEE:

SYKES ENTERPRISES, INCORPORATED             DAVID L. GRIMES

By: /s/ John H. Sykes                       /s/ David L. Grimes
   -------------------------------          -----------------------------------
        John H. Sykes,                          David L. Grimes, individually
        Chairman of the Board

Date: November 10, 2000                     Date: November 10, 2000
     -----------------------------               ------------------------------

                                       8<PAGE>   1

                                                                  Exhibit 10.30

[SYKES LOGO]

                             EMPLOYMENT AGREEMENT

PLEASE READ THIS AGREEMENT CAREFULLY. THIS AGREEMENT DESCRIBES THE BASIC LEGAL
AND ETHICAL RESPONSIBILITIES THAT YOU ARE REQUIRED TO OBSERVE AS AN EXECUTIVE
EXPOSED TO HIGHLY SENSITIVE TECHNOLOGY AND STRATEGIC INFORMATION. CONSULT WITH
YOUR LEGAL COUNSEL IF ALL THE TERMS AND PROVISIONS OF THIS AGREEMENT ARE NOT
FULLY UNDERSTOOD BY YOU.

         THIS AGREEMENT is made as of the 31st day of July, 2000, by and
between SYKES ENTERPRISES, INCORPORATED, a Florida corporation (the "Company"),
and MITCHELL NELSON (the "Executive").

                             W I T N E S S E T H :
                             - - - - - - - - - - -

         WHEREAS, the Company desires to assure itself of the Executive's
continued employment in an executive capacity; and

         WHEREAS, the Executive desires to be employed by the Company on the
terms and conditions hereinafter set forth.

         NOW, THEREFORE, in consideration of the mutual covenants and
agreements of the parties contained herein, and other good and valuable
consideration, the receipt and sufficiency of which is hereby acknowledged, the
parties hereto covenant and agree as follows:

         1.       EMPLOYMENT AND DUTIES. Subject to the tents and conditions of
this Agreement, the Company shall employ the Executive during the Term (as
hereinafter defined) in such management capacities as may be assigned from time
to time by the Company. The Executive accepts such employment and ages to
devote his best efforts and entire business time, skill, labor, and attention
to the performance of such duties. The Executive agrees to promptly provide a
description of any other commercial duties or pursuits engaged in by the
Executive to the Company's Board of Directors. If the Board of Directors
determines in good faith that such activities conflict with the Executive's
performance of his duties hereunder, the Executive shall promptly cease such
activities to the extent as directed by the Board of Directors. It is
acknowledged and agreed that such description shall be made regarding any such
activities in which the Executive owns more than 5% of the ownership of the
organization or which may be in violation of Section 5 hereof and that the
failure of the Executive to provide any such description shall enable the
Company to terminate the Executive for Cause (as provided in Section 6(c)
hereof). The Company agrees to hold any such information provided by the
Executive confidential and not disclose the same to any person other than a
person to whom disclosure is reasonably necessary or appropriate in light of
the circumstances. In addition, the Executive agrees to serve without additional
compensation if elected or appointed to any office or position, including as a
director; of the Company or any subsidiary or affiliate of the Company,
provided, however, that the Executive shall be entitled to receive such benefits
and additional compensation, if any, that is paid to executive officers of the
Company in connection with such service.

         2.       TERM. Subject to the terms and conditions of this Agreement,
including, but not limited to, the provisions for termination set forth in
Section 6 hereof the employment of the Executive under this Agreement shall
commence on the effective date hereof and shall continue through and including
the close of business on the date hereof as set forth on Exhibit A attached
hereto and incorporated herein (such term shall herein be defined as the
"Term"). The Executive agrees that some portions of this Agreement, including
Sections 4, 5, and 6 hereof, will remain in force after the termination of
this Agreement.

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                                                                Mitchell Nelson

         3.       Compensation.

                  (a)      Base Salary and Bonus. As compensation for the
Executive's services under this Agreement, the Executive shall receive and the
Company shall pay a weekly base salary set forth on Exhibit A. Such base salary
may be increased but not decreased during the Term in the Company's discretion
based upon the Executive's performance and any other factors the Company deems
relevant. Such base salary shall be payable in accordance with the policy then
prevailing for the Company's executives. In addition to such base salary, the
Executive shall be entitled during the Term to a performance bonus set forth
on Exhibit A and to participate in and receive payments from, at the Company's
election, other bonus and other incentive compensation plans, if any, as may be
adopted by the Company.

                  (b)      Payments. All amounts paid pursuant to this
Agreement shall be subject to withholding or deduction by reason of the Federal
Insurance Contribution Act, federal income tax, state and local income tax, if
any, and comparable laws and regulations.

                  (c)      Other Benefits. The Executive shall be reimbursed by
the Company for all reasonable and customary travel and other business expenses
incurred by the Executive in the performance of the Executive's duties
hereunder in accordance with the Company's standard policy regarding expense
verification practices. The Executive shall be entitled to that number of weeks
paid vacation per year that is available to other executive officers of the
Company in accordance with the Company's standard policy regarding vacations and
such other fringe benefits as may be set forth on Exhibit A and shall be
eligible to participate in such pension, life insurance, health insurance,
disability insurance, and other executive benefits plans, if any, which the
Company may from time to time make available to its executive officers
generally.

         4.       Confidential Information.

                  (a)      The Executive has acquired and will acquire
information and knowledge respecting the intimate and confidential affairs of
the Company, including, without limitation, confidential information with
respect to the Company's technical data, research and development projects,
methods, products, software, financial data, business plans, financial plans,
customer lists, business methodology, processes, production methods and
techniques, promotional materials and information, and other similar matters
treated by the Company as confidential (the "Confidential Information").
Accordingly, the Executive covenants and agrees that during the Executive's
employment by the Company (whether during the Term hereof or otherwise) and
thereafter, the Executive shall not, without the prior written consent of the
Company, disclose to any person, other than a person to whom disclosure is
reasonably necessary or appropriate in connection with the performance by the
Executive of the Executive's duties hereunder, any Confidential Information
obtained by the Executive while in the employ of the Company.

                  (b)      The Executive agrees that all memoranda; notes;
records; papers or other documents; computer disks; computer, video or audio
tapes; CD-ROMs; all other media and all copies thereof relating to the Company's
operations or business, some of which may be prepared by the Executive; and all
objects associated therewith in any way obtained by the Executive shall be the
Company's property. This shall include, but is not limited to, documents;
computer disks; computer, video and audio tapes; CD-ROMs; all other media and
objects concerning any technical data, methods, products, software, research and
development projects, financial data, financial plans, business plans, customer
lists, contracts, price lists, manuals, mailing lists, advertising materials;
and all other materials and records of any kind that may be in the Executive's
possession or under the Executive's control. The Executive shall not, except for
the Company's use, copy or duplicate any of the aforementioned documents or
objects, nor remove them from the Company's facilities, nor use any information
concerning them except for the Company's benefit, either during the Executives
employment or thereafter. The Executive covenants and agrees that the Executive
will deliver all of the aforementioned documents and objects, if any, that may
be in the Executive's possession to the Company upon termination of the
Executive's employment, or at any other time at the Company's request.

                  (c)      In any action to enforce or challenge these
Confidential Information provisions, the prevailing party is entitled to
recover its attorney's fees and costs.

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                                                                Mitchell Nelson

         5.       Covenant Not-to-Compete and No Solicitation. Executive
recognizes that the Company is in the business of employing individuals to
provide specialized and technical services to the Company's Clients. The
purpose of these Covenant Not-to-Compete and No Solicitation provisions are to
protect the relationship which exists between the Company and its Client while
Executive is employed and after Executive leaves the employ of the Company. The
consideration for these Covenant Not-to-Compete and No Solicitation provisions
is the Executive's employment with the Company.

                  (a)      Executive acknowledges the following:

                           (1)      The Company expended considerable resources
                  in obtaining contracts with its Clients:

                           (2)      The Company expended considerable resources
                  to recruit and hire employees who could perform services for
                  its Clients;

                           (3)      Through his/her employ with the Company,
                  Executive will develop a substantial relationship with the
                  Company's existing or potential Clients, including, but not
                  limited to, being the sole or primary contact between the
                  Client and the Company,

                           (4)      Executive will be exposed to valuable
                  confidential business information about the Company, its
                  Clients, and the Company's relationship with its Client;

                           (5)      By providing services on behalf of the
                  Company, Executive will develop and enhance the valuable
                  business relationship between the Company and its Client;

                           (6)      The relationship between the Company and
                  its Client depends on the quality and quantity of the
                  services Executive performs;

                           (7)      Through employment with the Company,
                  Executive will increase his/her opportunity to work directly
                  for the Client or for a competitor of the Company, and

                           (8)      The Company will suffer irreparable harm if
                  Executive breaches these Covenant Not-to-Compete and No
                  Solicitation provisions of this Agreement.

                  (b)      Executive agrees that:

                           (1)      The relationship between the Company and
                  its Client (developer) and enhanced when the Executive
                  performs services on behalf of the Company) is a legitimate
                  business interest for the Company to protect;

                           (2)      The Company's legitimate business interest
                  is protected by the existence and enforcement of these
                  Covenant Not-to-Compete and No Solicitation provisions;

                           (3)      The business relationship which is created
                  or exists between the Company and its Client, or the goodwill
                  resulting from it, is a business asset of the Company and not
                  the Executive; and

                           (4)      Executive will not seek to take advantage
                  of opportunities which result from his/her employment with
                  the Company and that entering into the Agreement containing
                  Covenant Not-to-Compete and No Solicitation provisions is
                  reasonable to protect the Company's business relationship
                  with its Clients.

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                                                                Mitchell Nelson

                  (c)      Restrictions on Executive. During the term of this
         Agreement and for a period of time set forth on Exhibit A after the
         termination of this Agreement, for whatever reason, whether such
         termination was by the Company or the Executive, voluntarily or
         involuntarily, and whether with or without cause, Executive agrees
         that he/she shall not, as a principal, employer, stockholder, partner,
         agent, consultant, independent contractor, employee, or in any other
         individual or representative capacity:

                           (1)      Directly or indirectly engage in, continue
                  in, or carry on the business of the Company or any business
                  substantially similar thereto, including owning or
                  controlling any financial interest in any corporation,
                  partnership, firm, or other form of business organization
                  which competes with or is engaged in or carries on any aspect
                  of such business or any business substantially similar
                  thereto;

                           (2)      Consult with, advise, or assist in any way,
                  whether or not for consideration, any corporation,
                  partnership, firm, or other business organization which is
                  now, becomes, or may become a competitor of the Company in
                  any aspect of the Company's business during the Executive's
                  employment with the Company, including, but not limited to,
                  advertising or otherwise endorsing the products of any such
                  competitor or loaning money or rendering any other form of
                  financial assistance to or in any form of transaction whether
                  or not on an arm's length basis with any such competitor;

                           (3)      Provide or attempt to provide or solicit
                  the opportunity to provide or advise others of the
                  opportunity to provide any services of the type Executive
                  performed for the Company or the Company's Clients
                  (regardless of whether and how such services are to be
                  compensated, whether on a salaried, time and materials,
                  contingent compensation, or other basis) to or for the
                  benefit of any Client (i) to which Executive has provided
                  services in any capacity on behalf of the Company, or (ii)
                  to which Executive has been introduced to or about which the
                  Executive has received information through the Company or
                  through any Client from which Executive has performed
                  services in any capacity on behalf of the Company,

                           (4)      Retain or attempt to retain, directly or
                  indirectly, for itself or any other party, the services of
                  any person, including any of the Company's employees, who
                  were providing services to or on behalf of the Company while
                  Executive was employed by the Company and to whom Executive
                  has been introduced or about whom Executive has received
                  information through Employer or through any Client for which
                  Executive has performed services in any capacity on behalf of
                  the Company;

                           (5)      Engage in any practice, the purpose of
                  which is to evade the provisions of this Agreement or to
                  commit any act which is detrimental to the successful
                  continuation of or which adversely affects the business or
                  the Company, provided, however, that the foregoing shall not
                  preclude the Executive's ownership of not more than
                  2% of the equity securities registered under Section 12 of the
                  Securities Exchange Act of 1934, as amended; or

                           (6)      For purpose of these Covenant
                  Not-to-Compete and No Solicitation provisions, Client
                  includes any subsidiaries, affiliates, customers, and clients
                  of the Company's Clients. The Executive agrees that the
                  geographic scope of this Covenant Not-to-Compete shall extend
                  to the geographic area where the Company's Clients conduct
                  business at any time during the Term of this Agreement. For
                  purposes of this Agreement, "Clients" means any person or
                  entity to which the Company provides or has provided within a
                  period of one (1) year prior to the Executive's termination
                  of employment labor, materials or services for the
                  furtherance of such entity's or person's business or any
                  person or entity that within such period of one (1) year the
                  Company has pursued or communicated with for the purpose of
                  obtaining business for the Company.

                  (d)      Enforcement. These Covenant Not-to-Compete and No
         Solicitation provisions shall be construed arid enforced under the
         laws of the State of Florida. In the event of any breach of this
         Covenant.

                                       4
<PAGE>   5
                                                                Mitchell Nelson

         Not-to-Compete, the Executive recognizes that the remedies at law will
         be inadequate, and that in addition to any relief at law which may be
         available to the Company for such violation or breach and regardless
         of any other provision contained in this Agreement, the Company shall
         be entitled to equitable remedies (including an injunction) and such
         other relief as a court may grant after considering the intent of this
         Section 5. It is further acknowledged and agreed that the existence of
         any claim or cause of action on the part of the Executive against the
         Company, whether arising from this Agreement or otherwise, shall in no
         way constitute a defense to the enforcement of this Covenant
         Not-to-Compete, and the duration of this Covenant Not-To-Compete shall
         be extended in an amount which equals the time period during which the
         Executive is or has been in violation of this Covenant Not-to-Compete.
         In the event a court of competent jurisdiction determines that the
         provisions of this Covenant Not-to-Compete are excessively broad as to
         duration, geographic scope, prohibited activities or otherwise, the
         parties agree that this covenant shall be reduced or curtailed to the
         extent necessary to render it enforceable.

                  e)       In an action to enforce or challenge these Covenant
         Not-to-Compete and No Solicitation provisions, the prevailing party is
         entitled to recover its attorney's fees and costs.

                  f)       By signing this Agreement, the Executive
         acknowledges that he/she understands the effects of these Covenant
         Not-to-Compete and No Solicitation provisions and agrees to abide by
         them.

         6.       Termination

                  (a)      Death. The Executive's employment hereunder shall
         terminate upon his death.

                  (b)      Disability. If during the Term the Executive becomes
             physically or mentally disabled in accordance with the terms and
         conditions of any disability insurance policy covering the Executive,
         or, if due to such physical or mental disability the Executive becomes
         unable for a period of more than six (6) consecutive months to perform
         his duties hereunder on substantially a full-time basis as determined
         by the Company in its sole reasonable discretion, the Company may, at
         its option, terminate the Executive's employment hereunder upon not
         less than thirty (30) days written notice.

                  (c)      Cause. The Company may terminate the Executive's
         employment hereunder for Cause effective immediately upon notice. For
         proposes of this Agreement, the Company shall have "Cause" to
         terminate the Executive's employment hereunder (i) if the Executive
         engages in conduct which has caused or is reasonably likely to cause
         demonstrable and serious injury to Company, (ii) if the Executive
         engages in conduct which could expose the Company to a claim for
         sexual harassment; (iii) if the Executive is convicted of a felony as
         evidenced by a binding and final judgment, order, or decree of a court
         of competent jurisdiction; (iv) for the Executive's neglect of his
         duties hereunder or the Executive's refusal to perform his duties or
         responsibilities hereunder as determined by the Company's Board of
         Directors in good faith; (v) consistent failure to achieve goals
         established by the Board of Directors or their designate; (vi) gross
         incompetence; (vii) for the Executive's violation of this Agreement,
         including, without limitation, Section 5 hereof; (viii) chronic
         absenteeism; (ix) for use of illegal drugs; (x) insobriety by the
         Executive while performing his or her duties hereunder, and (xi) for
         any act of dishonesty or falsification of reports, records, or
         information submitted by the Executive to the Company.

                  (d)      Non-Compete Payment and Liquidated Damages. In the
         event of a termination of the Executive's employment pursuant to
         Section 6 or by the Executive, all payments and Company benefits to
         the Executive hereunder, except the payments (if any) provided below,
         shall immediately cease and terminate. In the event of a termination
         by the Company of the Executive's employment with the Company for any
         reason other than pursuant to Section 6(c), the Company shall pay the
         Executive Liquidated Damages as defined in (e) below for early
         termination of his employment and the Covenant Not-to-Compete set
         forth in Section 5 hereof shall remain in full force and effect
         through the full stated Term of this Agreement; and additionally, from
         the end of the Term of this Agreement through the non-compete period
         stated on Exhibit "A", the Company shall pay the Executive
         Not-to-Compete pay 'in equal biweekly installments ("Non-Compete
         Payment Installments') in the amount set forth on Exhibit A
         ("Non-Compete Payment"). Such Non-

                                       5
<PAGE>   6
                                                                Mitchell Nelson

         Compete Payment, however, shall not be required to be paid by the
         Company if the Company elects, in its sole discretion to release the
         Executive from the Covenant not-to-compete set forth in Section 5
         hereof. Additionally, if the Company commences paying Executive
         Non-Compete Payment Installments and subsequently elects in the
         future, in its sole discretion, to release Executive from the Covenant
         Not-to-Compete and gives notice to Executive, their, at the effective
         date of such notice, Executive shall no longer be subject to the
         Covenant Not-to-Compete, and no further Non-Compete Payment
         Installments shall be due or payable to Executive. If the Company
         terminates the Executive's employment pursuant to Section 6(c) or the
         Executive terminates such employment, time Executive shall not be
         entitled to the Non-Compete Payment, and the Covenant Not-to-Compete
         set forth in Section 5 hereof shall remain in full force and effect.
         Notwithstanding anything to the contrary herein contained, the
         Executive shall receive all compensation and other benefits to which
         he was entitled under this Agreement or otherwise as an executive of
         the Company through the termination date.

                  (e)      The Liquidated Damages amount, if due as provided
         above, shall be equal to the weekly amount stated on Exhibit A times
         the number of weeks remaining between the early termination date and
         the end of Term as stated on Exhibit A ("Liquidated Damages"). This
         amount shall be paid biweekly in equal installments over such period.

          7.       Ownership of Executive Developments

                  (a)      Existing Proprietary Rights. The following patents,
         patent applications, copyrights, trade secrets, and trademarks are the
         only intangible interests and properties that the Executive owns, or
         has any claim in, at the time of execution of this Agreement: NONE

                  (b)      Ownership of Work Product.

                  (1)      To the maximum extent permitted by law, Company shall
         own all Work Product (as defined in  paragraph (5)). All Work Product
         shall be considered work made for hire by the Executive.

                  (2)      If any of the Work Product may not, by operation of
         law, be considered work made for hire by the Executive for Company, or
         if ownership of all right, title, and interest of the intellectual
         property rights therein shall not otherwise vest exclusively in
         Company, the Executive agrees to assign, and upon creation thereof
         automatically assign, without further consideration and without the
         necessity for the execution of further instruments or documents, the
         ownership of all trade secrets, U.S. and international copyrights,
         patentable inventions, and all intellectual property rights therein to
         Company, its successors, and assigns to the maximum extent permitted
         by law.

                  (3)      Company and its successors and assigns shall have
         the right to obtain and hold in its or their own name patents,
         copyrights, registrations, and any other protection available in the
         foregoing.

                  (4)      The Executive agrees to perform upon the reasonable
         request of Company, during or after his employment, such further acts
         as may be necessary or desirable to transfer, perfect, and defend
         Company's ownership of the Work Product. When requested, the Executive
         will:

                           (i)      execute, acknowledge, and deliver any
                                    requested affidavits and documents of
                                    assignment and conveyance;

                           (ii)     obtain and aid in the enforcement of
                                    copyrights, and, if applicable, patents
                                    with respect to the Work product in any
                                    countries;

                           (iii)    provide testimony in connection with any
                                    proceeding affecting the right, title, or
                                    interest of Company in any Work Product;
                                    and

                                       6
<PAGE>   7
                                                                Mitchell Nelson

                           (iv)     perform any other acts deemed necessary or
                                    desirable to carry out, the purposes of
                                    this Agreement.

                  Company shall reimburse all reasonable out-of-pocket expenses
incurred by the Executive at Company's request in connection with the
foregoing, including (unless the Executive is otherwise being compensated at
the time) a reasonable per diem or hourly fee for services rendered following
termination of the Executive's employment.

         (5)      For purposes hereof "Work Product" shall mean all
intellectual property, including all trade secrets, U.S. and international
copyrights, patentable inventions, patents, patent applications, discoveries,
concepts, techniques, improvements, works of authorship, and all intellectual
property rights therein that relate to the business and interests of the
Company and its predecessors, successors, affiliates, subsidiaries, and parent
and that the Executive conceives, develops, or delivers to Company at any time
during the term the Executive's employment or for three (3) months after its
expiration or termination for any reason. Work Product shall also include all
intellectual property rights, including all trade secrets, U.S. and
international copyrights, patentable inventions, patents, patent applications,
discoveries, concepts, techniques, improvements, works of authorship, and all
intellectual property rights therein that relate to the business and interests
of Company, its predecessors, successors, affiliates, subsidiaries, and part
and that is now contained in any of the products or systems, including
development and support systems, of Company to the extent the Executive
conceived, developed, contributed to, or delivered such Work Product prior to
the date of this Agreement while the Executive was engaged as an independent
contractor or an Executive of Company, its predecessors, subsidiaries,
affiliates, or parent.

         (6)      The Executive hereby irrevocably assigns to Company forever
all of his right, title, and interest in and to any and all Work Product. The
Executive hereby also irrevocably relinquishes for the benefit of Company and
its assigns any moral rights in the Work Product recognized by applicable law.
Upon Company's request, the Executive shall take such further actions and
execute and deliver such other instruments as the Company deems necessary or
useful to give full and proper effect to or to record such assignment.

         (7)      The Executive hereby irrevocably waives, releases, remises,
and forever discharges the Company and its part, successors, predecessors,
subsidiaries, and affiliates, and their respective officers, directors, and
representatives and all persons, corporations or other entities who might be
claimed to be jointly and severally liable with them (the "Released Parties")
from any and all claims, causes of action, suits, damages, fees, and
liabilities of whatever nature or description, whether known or unknown, actual
or contingent, from the beginning of time to the date of the execution of this
Agreement which the Executive or anyone claiming by, through, or under him
might have or could claim against any of the Released Parties, including ,but
not limited to, claims arising out of or related to the Work Product, the
Executive's employment by any of the Released Parties, or promises regarding
the granting of an equity interest in any of the Released Parties. The
Executive shall take such further actions and shall execute and deliver such
other instrument's as the Company deems necessary or useful to give full and
proper effect to or to record this release.

         (c)      Clearance Procedure for Proprietary Rights Not Claimed by
company. If the Executive, during the Term of employment, ever wishes to create
or develop, on his own time and with his own resources, anything that may be
considered Work Product but to which the Executive believes he should be
entitled to the personal benefit of, the Executive is required to follow the
clearance procedure set forth in this section in order to ensure that Company
has no claim to the proprietary rights that may arise.

                  Before the Executive begins any development work on his own
time, he must give Company advance notice of his plans and supply a description
of the development under consideration. Unless otherwise agreed in a writing
signed by Company prior to its receipt of such description, Company shall have
no obligation of confidentiality with respect to such description. Company will
determine in good faith within thirty (30) days after the Executive fully
disclosed his plans to Company whether the development is claimed by Company.
If Company determines that it

                                       7
<PAGE>   8
                                                                Mitchell Nelson

does not claim such development, the Executive will be notified in writing and
may retain ownership of the development to the extent of what has been
disclosed to Company. The Executive should submit for further clearance any
significant improvement, modification, or adoption that relates to the business
or interests of Company.

                  Clearance under this procedure does not relieve the Executive
of the need to obtain the written consent of the Company before engaging in
business activities or rendering business, commercial, or professional services
for the benefit of anyone other than the Company, as required in Section 1 of
this Agreement.

                  If the Executive is asked to work on any Work Product that is
or potentially might be is conflict with the Executive's intellectual property
created outside the scope of this Agreement, the Executive will promptly notify
the Company in writing of any potential conflict and will not perform any
further work an the Work Product in the area of conflict until notified in
writing by the Company.

         8.       Notice. For purposes of this Agreement, notices and all other
communications provided for herein shall be in writing and shall be deemed to
have been duly given when hand-delivered, sent by telecopier, facsimile
transmission, or other electronic means of transmitting written documents (as
long as receipt is acknowledges or mailed by United States certified or
registered mail, return receipt requested, postage prepaid, addressed as
follows:

                  If to the Executive, to the address set forth on the
                  signature page.

                  If to the Company:  Sykes Enterprises, Incorporated
                                      100 North Tampa Street, Suite 3900
                                      Tampa, Florida 33602
                                      Attention: Sr. VP Human Resources

or to such other address as either party may have furnished to the other in
writing in accordance herewith, except that a notice of change of address shall
be effective only upon receipt.

         9.       ENFORCEMENT, GOVERNING LAW, AND ATTORNEY'S FEES. It is
stipulated that a breach by Executive of the restrictive covenants set forth in
Sections 4 and 5 of this Agreement will cause irreparable damage to Company or
its Clients, and that in the event of any breach of those provisions, Company
is entitled to injunctive relief restraining Executive from violating or
continuing a violation of the restrictive covenants as well as other remedies
it may have. Additionally, such covenants shall be enforceable against the
Executive's successors or assigns or by successor assigns.

                  The validity, interpretation, construction, and performance
of this Agreement shall be governed by the internal laws of the State of
Florida. Any litigation to enforce this Agreement shall be brought in the state
or federal courts of Hillsborough County, Florida, which is the principal place
of business for Company and which is considered to be the place where this
Agreement is made. Both parties hereby consent to such courts' exercise of
personal jurisdiction over them.

                  Except where required, to enforce the restrictive covenants
regarding Not-to-Compete, No Solicitation, and Confidential Information, as
provided in Sections 4 and 5 of this Agreement, Company and the Executive will
each pay their own attorney's fees and costs in the event Company or the
Executive must enforce any of the other rights granted to them, regardless of
the outcome of any action seeking to enforce rights under this Agreement.

         10.      Miscellaneous. No provision of this Agreement may be modified
or waived unless such waiver or modification is agreed to in writing signed by
the parties hereto; provided, however, that the terms of the performance bonus
and fringe benefits set forth or Exhibit A may be amended by the Company in its
discretion without the Executive's consent to the extent provided therein. No
waiver by any party hereto of any breach by any other party hereto shall be
deemed a waiver of any similar or dissimilar term or condition at the same or
at any prior or subsequent

                                       8
<PAGE>   9
                                                                Mitchell Nelson

time. This Agreement is the entire agreement between the parties hereto with
respect to the Executive's employment by the Company and there are no agreements
or representations, oral or otherwise, expressed or implied, with respect to or
related to the employment of the Executive which are not set forth in this
Agreement. Any prior agreement relating to the Executive's employment with the
Company is hereby superseded and void, and is no longer in effect. This
Agreement shall be binding upon and inure to the benefit of the Company, its
respective successors and assigns, and the Executive and his heirs, executors,
administrators and legal representatives. Except as expressly set forth herein,
no party shall assign any of his or its rights under this Agreement without the
prior written consent of the other party and any attempted assignment without
such prior written consent shall be null and void and without legal effect. The
parties agree that if any provision of this Agreement shall under any
circumstances be deemed invalid or inoperative, the Agreement shall be construed
with the invalid or inoperative provision deleted and the rights and obligations
of the parties shall be construed and enforced accordingly. This Agreement may
be executed in one or more counterparts, each of which shall be deemed to be an
original but all of which together will constitute but one and the same
instrument. This Agreement has been negotiated and no party shall be considered
as being responsible for such drafting for the purpose of applying any rule
construing ambiguities against the drafter or otherwise.

         IN WITNESS WHEREOF, the parties have executed this Agreement as of the
day and year first above written.

SYKES ENTERPRISES, INCORPORATED           EXECUTIVE

By:  /s/ David L. Grimes                  /s/ Mitchell Nelson
    ------------------------------        -------------------------------------
                                          Mitchell Nelson

                                          Address:
                                                   715 Seagate Drive
                                          -------------------------------------
                                                    Tampa, FL 33602
                                          -------------------------------------

                                       9
<PAGE>   10

                                                                Mitchell Nelson
                                                                Group Executive
                                                          Senior Vice President
                                                             Business Solutions

                       EXHIBIT A TO EMPLOYMENT AGREEMENT

         This Exhibit A is attached to and made a part of that certain
Employment Agreement dated effective July 31, 2000, entered into by and between
Sykes Enterprises, Incorporated (the "Company") and Mitchell Nelson (the
"Executive"), which Employment Agreement supercedes and replaces that certain
Employment Agreement dated August 27, 1999 entered into by and between the
Company and the Executive.

Term:                            Period of time ending July 30, 2003

Base Salary:                     $3038.46 per week

Performance Bonus:               0% to 50% of annual base salary

Fringe Benefits:                 Standard fringe benefits for executives

Stock Options:                   60,000 options under the Sykes Enterprises,
                                 Incorporated 2000 Stock Option Plan. One third
                                 of the options will vest on each of the first,
                                 second, and third anniversaries of the
                                 effective date of this Agreement.

Covenant Not to Compete:         Twelve (12) months

Non-Compete Payment:             $1,519.23 per week for 52 weeks

Liquidated Damages:              $1,519.23 per week

Directors & Officers Liability:  You will be covered by the Company's Directors
                                 and Officer Liability Policy the same as other
                                 officers of the Company.

         THE COMPANY RESERVES THE RIGHT, AT ITS SOLE DISCRETION, AT SUCH TIME
OR TIMES AS IT ELECTS, TO CHANGE OR ELIMINATE BONUSES OR OTHER BENEFITS.

                                       10
<PAGE>   11
         IN WITNESS WHEREOF, the parties have executed this Exhibit A to the
Employment Agreement as of the 31st day of July, 2000.

SYKES ENTERPRISES,                    EXECUTIVE
INCORPORATED

By: /s/ David L. Grimes                   /s/  Mitchell Nelson
    ------------------------------        -------------------------------------

                                       11

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