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                                                                   EXHIBIT 10.11

                 MASTER CONSULTING SERVICES AGREEMENT BETWEEN
                    DOCENT, INC AND ANDERSEN CONSULTING LLP

THIS MASTER CONSULTING SERVICES AGREEMENT (this "Agreement") is made and entered
into as of April 1, 2000 (the "Effective Date") by and between Docent, Inc., a
Delaware corporation, with a place of business at 2444 Charleston Road, Mountain
View, CA 94043 ("Docent") and Andersen Consulting LLP, an Illinois general
partnership registered as a limited liability partnership, with a place of
business at 200 Public Square, Ste. 1900, Cleveland, OH 44114 ("Andersen
Consulting").

WHEREAS, Docent desires to obtain certain services from Andersen Consulting from
time to time; and

WHEREAS, Andersen Consulting desires to provide such services to Docent on the
terms set forth below;

FOR AND IN CONSIDERATION OF the premises and mutual agreements herein, Andersen
Consulting and Docent agree as follows:

1.   SERVICES

1.1  Andersen Consulting shall perform for Docent the consulting services (the
"Services") specified in one or more Arrangement Letters issued under this
Agreement and signed by both parties, each of which will incorporate all of the
terms and conditions of this Agreement by reference as though fully set forth
therein. In the event of a conflict between any term of this Agreement and the
terms of an Arrangement Letter, the terms of the Arrangement Letter shall
prevail.

1.2  Changes to the scope of the Services shall be made only in a writing
executed by authorized representatives of both parties. Andersen Consulting
shall have no obligation to commence work in connection with any change until
the fee and/or schedule impact of the change, if any, is agreed upon by the
parties in writing. The foregoing notwithstanding, if Andersen Consulting, at
the written request of Docent, performs work that is not covered by an
Arrangement Letter or that exceeds the scope of Services defined in the
applicable Arrangement Letter, such work shall be deemed Services provided
pursuant to this Agreement for which Docent shall compensate Andersen Consulting
pursuant to Section 2.1.

1.3  If any Arrangement letter requires the provision of third party products,
including hardware and software, Andersen Consulting's affiliated entity,
Proquire LLC, shall provide such third party products subject to the terms and
conditions set forth on an attachment to the applicable Arrangement Letter.
Nothing herein is intended to require Docent to purchase any third party
products through Andersen Consulting or through Proquire LLC. Andersen
Consulting, as agent for Proquire, may invoice, collect, and receive from Docent
all sums that would be due to Proquire, including taxes and shipping charges, as
applicable.

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2.   PAYMENT FOR SERVICES AND EXPENSES

2.1  Docent agrees to obtain not less than ##### ($#####) in Services (not
including reasonable out-of-pocket expenses) from Andersen Consulting, which
such obligation would commence upon the Effective Date of this Agreement, and
would be satisfied no later than two (2) years following the Effective Date of
this Agreement. Such Services and terms of payment will be defined in one or
more Arrangement. Letters issued under this Agreement. Docent shall pay Andersen
Consulting for the Services on the terms defined in the applicable Arrangement
Letter.

2.2  Docent shall pay the amounts payable to Andersen Consulting hereunder
within thirty (30) days of receipt of invoices submitted by Andersen Consulting.
Any invoice remaining unpaid for more than thirty (30) days from receipt
shall accrue interest at a rate of the lesser of one and one-half (1.5%) percent
per month or the highest rate allowed by law. In the event of any good faith
dispute with regard to a portion of an invoice, the undisputed portion shall be
paid as provided herein. Upon resolution of the disputed portion, any amounts
owed to Andersen Consulting shall be paid with interest at the rate set forth
above accruing from the date such amounts were originally due.

2.3  Unless provided otherwise in an Arrangement Letter, Andersen Consulting
shall be reimbursed by Docent for all reasonable expenses incurred by Andersen
Consulting in the performance of the Services, including, but not necessarily
limited to, travel and lodging expenses, communications charges and computer
time and supplies.

2.4  Docent shall pay for all taxes, including any interest and penalties from
any related deficiency, in connection with this Agreement (except taxes based on
or measured by Andersen Consulting's net income) including any sales, use
excise, value-added, services, consumption, withholding and other taxes and
duties assessed on the provision of Services by Andersen Consulting to
Docent or on Andersen Consulting's charges to Docent under this Agreement
including the reimbursement of expenses. The parties shall cooperate in good
faith to minimize such tax liabilities to the extent legally permissible.

2.5  The parties acknowledge that where out-of-town personnel are assigned to
any project on a long-term basis (as defined from time to time in the applicable
provisions of the Internal Revenue Code and related IRS regulations, and
currently defined, under IRC Section 162, as a period of time reasonably
expected to be greater than one year), the associated compensatory tax costs
applied to out-of-town travel and living expenses also shall be calculated on an
individual basis, summarized, and assessed to such personnel. In such cases, the
expenses for which Docent shall reimburse Andersen Consulting hereunder shall be
deemed to include the estimated incremental compensatory tax costs associated
with the out-of-town travel and living expenses of Andersen Consulting's
personnel, including tax gross-ups; provided, however, that Docent has been
advised of such additional expenses in advance and agrees that the affected
personnel should remain assigned to the applicable project. Andersen Consulting
shall use reasonable efforts to limit such expenses.

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3.   Docent Responsibilities.

3.1  In connection with Andersen Consulting's provision of the Services, Docent
shall perform those tasks and fulfill those responsibilities specified in the
applicable Arrangement Letter ("Docent Responsibilities"). The Arrangement
Letter may also contain assumptions related to the Services. Docent understands
that Andersen Consulting's performance is dependent on Docent's timely and
effective performance of Docent Responsibilities hereunder and timely decisions
and approvals by Docent. Except to the extent an Arrangement Letter contains
specific acceptance provisions, all work product provided to the Docent for
approval shall be deemed accepted if, within ten(10) days after delivery, Docent
has not provided to Andersen Consulting written notice identifying specifically
any basis for not approving the work product. Andersen Consulting shall be
entitled to rely on all decisions and approvals of the Docent in connection with
the Services. Changes in decisions and approvals are subject to Section 1.2.

3.2  In addition to any particular items specified in the Arrangement Letter,
Docent shall supply on-site Andersen Consulting personnel with suitable office
space, desks, storage, furniture, and other normal office equipment support,
adequate computer resources (including necessary third party rights to use
software), telephone and facsimile service, postage, copying, secretarial
support, word processing, and general office supplies which may be necessary in
connection with Andersen Consulting's performance of the Services.

No bailment shall be created and no interest or obligation shall be conferred
upon Andersen Consulting regarding Docent's property or the property of Docent's
employees, agents, vendors, or other contractors, beyond the limited right to
use such property in furtherance of this Agreement. All such property,
regardless of its physical location or use, shall be deemed to be in the care,
custody and control of Docent.

3.3  Docent shall be responsible for its operation and use of the Deliverables,
as defined below, and for ensuring that the Deliverables meet Docent's
requirements. Docent shall not use Andersen Consulting's name outside Docent's
organization in connection with its use of the Deliverables or otherwise without
Andersen Consulting's express written consent, which may be withheld by Andersen
Consulting in its sole discretion.

3.4  Docent shall retain responsibility for its compliance with all applicable
federal, state and local laws and regulations.

4.   Work Product.
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4.1  The Parties acknowledge and agree that in the course of each engagement,
Andersen Consulting may provide or develop training materials, reports, business
or marketing plans and strategies, design documents, models, software, or other
work product or deliverables (collectively hereinafter referred to as the
"Deliverables"). The rights in such Deliverables, including the right to market,
transfer, sell, license or otherwise use such Deliverables, may depend upon the
nature of the Deliverables and the fees associated with such Deliverables.
Accordingly, the Parties agree that before commencing any work under a
Arrangement Letter under which Andersen COnsulting is to provide to, or develop
for, Docent any Deliverables, they

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shall agree upon and describe in the Arrangement Letter, the Deliverables, the
extent of both parties' rights to use the Deliverables, and other terms,
responsibilities and rights as may be applicable, in accordance with the
following:

(a)  The Deliverables shall be identified in each Arrangement Letter as being
either: Category A, B, or C Deliverables, categorized in accordance with the
definitions set forth below.

(i)  Category A Deliverables - Category A Deliverables are those Deliverables
which may be possessed by Andersen Consulting prior to, acquired, or developed
by Andersen Consulting (either independently or in concert with Docent or third
parties) during the course of its performance under an Arrangement Letter, and
in which Docent shall have, upon final payment of undisputed invoices then due
associated with the Deliverables, a perpetual, irrevocable, nonexclusive,
paid-up, world-wide right and license to use for its internal business purposes,
copy, modify and prepare derivative works, from and distribute such Deliverables
in connection with its business.

For purposes of this Agreement, the term "internal business purposes" shall
include use by those of Docent's affiliates and subsidiaries which either are
wholly owned, or are under the control of, Docent ("Affiliates"); provided,
however, that Docent will not in any case provide such Deliverables to any
direct competitors of Andersen Consulting (which for purposes of this Agreement
shall mean those companies whose core business is the provision of technology
consulting services and which would reasonably be expected to compete for the
same or substantially similar work with Andersen Consulting) without Andersen
Consulting's prior written consent. In addition, "internal business purposes"
includes providing access to Docent's customers and clients where an underlying
purpose of the Deliverables is identified in the applicable Arrangement Letter
as enabling Docent to interact with its customers and clients through such
Deliverables.

With the exception of the license granted to Docent, Andersen Consulting (or its
applicable third-party licensor(s)) shall have and/or retain all right, title
and interest in the Category A Deliverables. Subject to the rights granted to
Docent above, the Category A Deliverables shall be considered confidential and
proprietary to Andersen Consulting.

Category A Deliverables may consist of, by way of example and not limitation,
training materials, templates, Andersen Consulting proprietary systems and
market offerings (which may be modified or customized for Docent) and
proprietary Andersen Consulting software.

(ii) Category B Deliverables - Category B Deliverables are those Deliverables
which are originated and prepared for Docent by Andersen Consulting (either
independently or in concert with Docent or third parties) during the course of
Andersen Consulting's performance of Services under an Arrangement Letter, and
in which Docent shall have, upon payment of undisputed invoices then due,
copyright. Where the applicable Arrangement Letter or this Agreement is
terminated for any reason other than non-payment by Docent, Docent shall be
entitled to receive all work in progress as of the effective date of the
termination. Such Deliverables shall be considered works made for hire under the
Copyright Act; provided, however, that to the extent such Deliverables are not
works made for hire, Andersen Consulting agrees to assign, to Docent all
copyright therein and thereto. Without otherwise limiting

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Andersen Consulting's rights in its Knowledge Capital, as that term is defined
in Subparagraph (b), below, such Category B Deliverables shall be considered
Docent's Confidential Information.

Category B Deliverables may consist of, by way of example and not limitation,
consulting studies or reports, business plans and strategies, marketing plans
and concepts, custom software or modifications and enhancements to Docent's
software, and systems which are intended to be proprietary to Docent. Andersen
Consulting shall have the right to retain one copy of Category B Deliverables
for archival and reference purposes.

(iii) Category C Deliverables - Category C are those Deliverables which are
originated and prepared for Docent by Andersen Consulting (either independently
or in concert with Docent or third parties) during the course of Andersen
Consulting's performance of Services under an Arrangement Letter, and in which
all right, title and interest to all intellectual property rights in the
Deliverables shall be jointly owned by Andersen Consulting and Docent, without
any right or duty of accounting to the other party. In the event the parties
wish to pursue a patent in any of the Category C Deliverables or any component
thereof, they shall cooperate with each other in preparing and submitting the
patent application. Where the parties share equally in the cost of prosecuting
the patent application, they shall jointly own any resulting patent without any
right or duty of accounting to the other party. Where only one of the parties
assumes the cost of prosecuting the patent application, that party shall own the
patent and the other party shall receive, absent any other agreement between the
parties, a perpetual, non-transferable, worldwide, irrevocable, royalty-free,
fully paid-up license with the right to sublicense under the patent, or patents
resulting from any applications or disclosures, including the right to make,
have made, use, import, offer for sale and sell or otherwise dispose of products
and services or to practice any process in connection therewith. In no event
will any such patent have claims that include any of either party's Knowledge
Capital (as that term is defined in Paragraph 4.1(b) below).

(b)   Regardless of how the Desirables are characterized and subject to each
party's obligations pursuant to Section 6, each party shall have and retain all
rights and interests in all of its ideas, know-how, design guides,
methodologies, developmental tools, techniques, skills, and processes,
irrespective of whether possessed by the parties prior to, or refined during the
course of an engagement (collectively referred to as "Knowledge Capital").

(c)   The Parties shall cooperate with each other and execute such other
documents as may be necessary and appropriate to perfect ownership and licensing
rights granted in this Section. Except as specifically provided in this
Agreement, nothing contained in this Agreement is intended to confer upon any
person (other than the Parties hereto) any rights, benefits, or remedies of
any kind or character whatsoever, and no person shall be deemed a third party
beneficiary under or by reason of this Agreement. The foregoing notwithstanding,
Andersen Consulting acknowledges that Docent may assign its rights in and to the
Deliverables under this Agreement to its Affiliates, provided that such
Affiliates either agrees to assume all of Docent's obligations and
responsibilities under this Agreement, or Docent agrees to enforce all of
Andersen Consulting's rights and remedies as they relate to such Affiliate.

4.2  Subject to the rights and interests which may be conveyed under this
Section 4 and subject to the party's confidentiality obligations described in
Section 6, in no event shall either

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party be precluded from developing for itself, or for others, materials which
are competitive with the Desirables, irrespective of their similarity to the
Deliverables, provided that such activity does not otherwise constitute a breach
of such party's obligations pursuant to Section 6.

5.   PROPRIETARY ITEMS

In the course of performance hereunder, Andersen Consulting may use products,
materials, tools and methodologies that are proprietary to Andersen Consulting
or to third parties (collectively "Proprietary Items"). As between Docent and
Andersen Consulting, Proprietary Items will be deemed Confidential Information
of Andersen Consulting for purposes of Section 6. Included among the Proprietary
Items of Andersen Consulting are tools that Andersen Consulting identifies as
Solution Construction Aids ("SCAs"), which Andersen Consulting makes available
to clients under separate licensing terms. Docent shall have or obtain no rights
in such Proprietary Items (or in any modifications or enhancements to them)
other than (i) to use them as authorized by Andersen Consulting in writing from
time to time solely for purposes of performing Docent Responsibilities, (ii) to
the extent the Proprietary Items are incorporated into a Deliverable, to use
them as part of the Deliverable for purposes of Docent's internal business only,
or (iii) pursuant to Andersen Consulting's standard license for such Proprietary
Items or, in the case of Proprietary Items owned by third parties, pursuant to
terms acceptable to the applicable third party. If Proprietary Items are made
available to Docent under (i) or (ii) above, they will be made available in an
"AS IS" condition and without express or implied warranties of any kind; those
Proprietary Items made available under (iii) above shall be subject only to
applicable terms of the applicable license.

6.   CONFIDENTIAL INFORMATION

During the course of Andersen Consulting performing Services for Docent, each
party may be given access to information (in hardcopy and/or electronic form)
that relates to the other's past, present, and future research, development,
business activities, products, services, and technical knowledge, and is
identified by the disclosing party as confidential ("Confidential Information").
In connection therewith, the following subsections shall apply:

6.1  The Confidential Information of the disclosing party may be used by the
receiver only in connection with the Services;

6.2  Each party agrees to protect the confidentiality of the Confidential
Information of the other in the same manner that it protects the confidentiality
of its own proprietary and confidential information of like kind, but in no
event shall either party exercise less than reasonable care in protecting such
Confidential Information. Access to the Confidential Information shall be
restricted to Andersen Consulting and Docent personnel engaged in a use
permitted hereby;

6.3  The Confidential Information may not be copied or reproduced without the
disclosing party's prior written consent;

6.4  All Confidential Information made available hereunder, including copies
thereof, shall be returned or destroyed upon the first to occur of (a)
completion of the Services or (b) request by the disclosing party, unless the
receiver is otherwise allowed to retain such Confidential

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Information. Andersen Consulting may retain, subject to the terms of this
Section, copies of Docent's Confidential Information required for compliance
with its recordkeeping or quality assurance requirements;

6.5  Nothing in this Agreement shall prohibit or limit either party's use of
information (including, but not limited to, ideas, concepts, know-how,
techniques, and methodologies) (i) previously known to it without obligation of
confidence, (ii) independently developed by or for it, (iii) acquired by it from
a third party which is not, to its knowledge, under an obligation of confidence
with respect to such information, or (iv) which is or becomes publicly available
through no breach of this Agreement;

6.6  If either party receives a subpoena or other validly issued administrative
or judicial process requesting Confidential Information or the other party, it
shall provide prompt notice to the other of such receipt. The party receiving
the subpoena shall thereafter be entitled to comply with such subpoena or other
process to that extent permitted by law. Services provided hereunder in no event
include Andersen Consulting acting as an expert witness or otherwise providing
litigation support services; and.

6.7  In connection with the Services, Andersen Consulting may from time to time
undertake one or more quality assessment reviews. In order for such reviews to
be frank and candid, for the greatest benefit to both Docent and Andersen, they
should be kept confidential to the greatest extent possible. The parties agree
that any documentation created in connection with such quality assessment
reviews shall be Confidential Information of Andersen Consulting and in no event
shall such documentation or the results of such reviews be discoverable or
admissible (or used for any purpose) in any proceedings related to this
Agreement or the Services.

7.   WARRANTY

7.1  Andersen Consulting warrants that its Services will be performed in a good
and workmanlike manner. Andersen Consulting agrees to reperform any work not in
compliance with this warranty brought to its attention within a reasonable time
(or such specific period provided in the applicable Arrangement Letter) after
that work is performed.

7.2  THE PRECEDING IS ANDERSEN CONSULTING'S ONLY WARRANTY CONCERNING THE
SERVICES, ANY DELIVERABLES, AND ANY WORK PRODUCT, AND IS MADE EXPRESSLY IN LIEU
OF ALL OTHER WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, OR MERCHANTABILITY, OR
OTHERWISE.

8.   INDEMNIFICATION

8.1  Each party shall indemnify, defend and hold harmless the other, its
employees, principals (partners, shareholders or holders of an ownership
interest, as the case may be) and agents, from and against any third party
claims, demands, loss, damage or expense relating to bodily injury or death of
any person or damage to real and/or tangible personal property directly caused
by the negligence or willful misconduct of the indemnifying party, its personnel
or agents in connection with the performance of the Services hereunder.

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8.2  If Docent promptly notifies Andersen Consulting in writing of a third party
claim against Docent that any Deliverable infringes a United States patent in
existence as of the date of the applicable Arrangement Letter, a copyright or a
trade secret of any third party, Andersen Consulting will defend such claim at
its expense and will pay any costs or damages that may be finally awarded
against Docent. Andersen Consulting will not indemnify Docent, however, if the
claim of infringement is caused by (1) Docent's misuse or modification of the
Deliverable; (2) Docent's failure to use corrections or enhancements made
available by Andersen Consulting; (3) Docent's use of the Deliverable in
combination with any product or information not owned or developed by Andersen
Consulting; (4) Docent's distribution, marketing or use for the benefit of third
parties of the Deliverable or (5) information, direction, specification or
materials provided by Docent or any third party. If any Deliverable is, or in
Andersen Consulting's opinion is likely to be, held to be infringing, Andersen
Consulting shall at its expense and option either (a) procure the right for
Docent to continue using it, (b) replace it with a noninfringing equivalent, (c)
modify it to make it noninfringing or (d) direct the return of the Deliverable
and refund to Docent the fees paid for such Deliverable less a reasonable amount
for Docent's use of the Deliverable up to the time of return. The foregoing
remedies constitute Docent's sole and exclusive remedies and Andersen
Consulting's entire liability with respect to infringement.

8.3  Docent shall defend, indemnify and hold harmless Andersen Consulting and
its partners and employees from and against any loss, claim, damage or
liabilities (or actions in respect thereof that may be asserted by any third
party) that may result from any third party claims arising out of or relating to
Andersen Consulting's Services or any use by the Docent of any Deliverable and
will reimburse Andersen Consulting for all expenses (including counsel fees) as
incurred by Andersen Consulting in connection with any such action or claim,
except to the extent any such claim is covered by the preceding indemnity
obligations of Andersen Consulting.

8.4  To receive the foregoing indemnities, the party seeking indemnification
must promptly notify the other in writing of a claim or suit and provide
reasonable cooperation (at the indemnifying party's expense) and full authority
to defend or settle the claim or suit. The indemnifying party shall have no
obligation to indemnify the indemnified party under any settlement made without
the indemnifying party's written consent.

8.5  Each party will determine the types and amounts of insurance coverage it
requires in connection with this Agreement. Neither party is required to obtain
insurance for the benefit of the other party. Each party shall pay all costs and
receive all benefits under policies arranged by it. Each party waives rights of
subrogation it may otherwise have regarding the other party's insurance
policies, including but not limited to property insurance, business interruption
insurance, and other first-party insurance.

9.   EMPLOYEES

9.1  Andersen Consulting reserves the right to determine which of its personnel
shall be assigned to perform Services, and to replace or reassign such personnel
during the term hereof; provided, however, that it will, subject to scheduling
and staffing considerations, attempt to honor Docent's request for specific
individuals.

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9.2  Except as the other party expressly authorizes in writing in advance,
neither party shall solicit, offer work to, employ, or contract with, whether as
a partner, employee or independent contractor, directly or indirectly, any of
the other party's Personnel during their participation in the Services or during
the twelve (12) months thereafter. For purposes of this Section 9.2, "Personnel"
includes any individual or company a party employs as a partner, employee or
independent contractor and with which a party comes into direct contact in the
course of the Services.

9.3  Neither party shall be deemed a joint employer of the other's employees,
each party being responsible for any and all claims by its employees, subject to
Section 8.1. Neither party's employees shall be deemed "leased" employees of the
other for any purpose.

10.  INDEPENDENT CONTRACTOR

In connection with this Agreement, each party is an independent contractor and
as such will not have any authority to bind or commit the other. Nothing herein
shall be deemed or construed to create a joint venture, partnership, fiduciary
or agency relationship between the parties for any purpose.

11.  LIMITATION OF LIABILITY

11.1 The limit of Andersen Consulting's liability (whether in contract, tort,
negligence, strict liability in tort or by statute or otherwise) to Docent or to
any third party concerning performance or non-performance by Andersen
Consulting, or in any manner related to this Agreement, for any and all claims,
shall not in the aggregate exceed the fees and expenses paid by Docent to
Andersen Consulting hereunder with respect to the work involved under the
applicable Arrangement Letter. Docent's exclusive remedy for any claim arising
out of these arrangements shall be for Andersen Consulting, upon receipt of
written notice pursuant to Section 12.2, to use commercially reasonable efforts
to cure the breach at its expense, and failing that, the return of fees paid to
Andersen Consulting for the work related to the breach.

11.2 In no event shall either party be liable for consequential, incidental or
punitive loss, damage or expenses (including but not limited to business
interruption, lost business, or lost savings) even if it has been advised of
their possible existence. Any action by either party must be brought within two
(2) years after the cause of action arose.

11.3 The allocations of liability in this Section 11 represent the agreed and
bargained-for understanding of the parties and Andersen Consulting's
compensation for the Services reflects such allocations. The parties agree
further that they will look only to the assets of the other party in connection
with any liabilities hereunder and in no event shall they have any claim against
any shareholder, partner or holder of an ownership interest in the other party
in connection with this Agreement.

12.  TERMINATION

12.1 Either party may terminate an Arrangement Letter by giving thirty (30) days
written notice of termination to the other party unless otherwise specified in
the applicable Arrangement

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Letter. Termination of an Arrangement Letter shall have no impact upon this
Agreement or any other Arrangement Letter.

Either party may at any time and without cause terminate this Agreement by
giving thirty (30) days written notice of termination to the other party.
Termination of this Agreement shall have no impact upon performance of any
Arrangement Letters then under performance unless the parties otherwise
specifically agree in writing and this Agreement shall continue to govern such
Arrangement Letters until performance has been completed.

Upon such termination, Docent shall pay Andersen Consulting for all Services
rendered and expenses incurred by Andersen Consulting prior to the date of
termination. In the event of termination by Docent, Docent shall also pay
Andersen Consulting for any demobilization or other costs resulting from such
early termination.

12.2 Either party may, upon giving thirty (30) days' written notice identifying
specifically the basis for such notice, terminate the applicable Arrangement
Letter (and not any other Arrangement Letter) for breach of a material term or
condition of the applicable Arrangement Letter unless the party receiving the
notice cures such breach within the thirty (30) day period. Upon such
termination, Docent shall pay Andersen Consulting for all Services rendered and
expenses incurred by Andersen Consulting prior to the date of termination. In
addition, if Andersen Consulting terminates an Arrangement Letter under this
Section 12.2, Docent shall also pay Andersen Consulting for any demobilization
or other costs resulting from such early termination.

12.3 The parties agree that, in the event of a dispute or alleged breach subject
to Section 12.2, they will work together in good faith first, to resolve the
matter internally by escalating it to higher levels of management and, then if
necessary, to use a mutually agreed alternative dispute resolution technique
prior to resorting to litigation. This provision shall not apply to disputes
involving confidentiality or infringement of intellectual property rights (in
which case either party shall be free to seek available remedies in any forum).

12.4 The terms of Sections 2, 3.3, 4, 5, 6, 7.2, 8, 10, 11, 12.3 and 17 shall
survive termination of this Agreement or completion of any Arrangement Letter.
5, 6, 7, 8, 11, 12.4, 13, 14, 16 and 17 shall survive termination of this
Agreement or completion of any Arrangement Letter.

13.  SEVERABILITY

If any term or provision of this Agreement is found by a court of competent
jurisdiction to be invalid, illegal or otherwise unenforceable, the same shall
not affect the other terms or provisions hereof or the whole of this Agreement,
but such term or provision shall be deemed modified to the extent necessary in
the court's opinion to render such term or provision enforceable, and the rights
and obligations of the parties shall be construed and enforced accordingly,
preserving to the fullest permissible extent the intent and agreements of the
parties herein set forth.

14.  NOTICES

Any notice or other communication given pursuant to this Agreement shall be in
writing and shall be effective either when delivered personally to the party for
whom intended, or five (5)

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days following deposit of the same into the United States mail (certified mail,
return receipt requested, or first class postage prepaid), facsimile (with
confirmation of delivery) or overnight delivery services (with confirmation of
delivery), addressed to such party at the address set forth on the initial page
of this Agreement. Either party may designate a different address by notice to
the other given in accordance herewith.

15.  FORCE MAJEURE

Neither party shall be liable for any delays or failures in performance (other
than payment obligations hereunder) due to circumstances beyond its reasonable
control.

16.  MISCELLANEOUS

16.1 Entire Agreement. This Agreement sets forth the entire understanding
between the parties hereto and supersedes all prior agreements, arrangements and
communications, whether oral or written, with respect to the subject matter
hereof. Any purchase order issued by the Docent shall be for its administrative
purposes only and none of its terms and conditions shall be of any force or
effect against Andersen Consulting. Each Arrangement Letter, except as its terms
otherwise expressly provide, shall be a complete statement of its subject matter
and shall supplement and modify the terms and conditions of this Agreement for
the purposes of that engagement only. No other agreements, representations,
warranties or other matters, whether oral or written, shall be deemed to bind
the parties hereto with respect to the subject matter hereof. Docent
acknowledges that it is entering into this Agreement solely on the basis of the
agreements and representations contained herein, and for its own purposes and
not for the benefit of any third party.

16.2 Modification. Neither this Agreement nor any Arrangement Letter may be
modified or amended except by the mutual written agreement of the parties. No
waiver of any provision of this Agreement shall be effective unless it is in
writing and signed by the party against which it is sought to be enforced.

16.3 Waiver. The delay or failure by either party to exercise or enforce any of
its rights under this Agreement shall not constitute or be deemed a waiver of
that party's right thereafter to enforce those rights, nor shall any single or
partial exercise of any such right preclude any other or further exercise
thereof or the exercise of any other right.

16.4 Governing Law. This Agreement shall be governed by and construed in
accordance with the laws of the state of Illinois, without giving effect to
conflict of law rules. The parties expressly agree to exclude the application of
the U.N. Convention on Contracts for the International Sale of Goods (1980) to
this Agreement and the performance of the parties contemplated herein, to the
extent that such convention might otherwise be applicable.

16.5 Counterparts. This Agreement may be executed in counterparts or duplicate
originals, both of which shall be regarded as one and the same instrument, and
which shall be the official and governing version in the interpretation of this
Agreement.

IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the
date first written above.

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DOCENT, INC.                                 ANDERSEN CONSULTING LLP

                                             #####
___________________________________          -----------------------------------
     Authorized Signature                              Authorized Signature

                                             #####
___________________________________          -----------------------------------
     Name (Printed or Typed)                       Name (Printed or Typed)

                                             #####
___________________________________          -----------------------------------
     Title (Printed or Typed)                     Title (Printed or Typed)

___________________________________          ___________________________________
        Date of Signature                              Date of Signature

#####CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION-12-<PAGE>

                                                                   EXHIBIT 10.12

                              Amended and Restated
                              Docent, Incorporated
                              ASP Development and
                               Hosting Agreement

     This ASP Development and Hosting Agreement (the "Agreement") is made by and
between Docent, Incorporated, a Delaware corporation having a place of business
at 2444 Charleston Road, Mountain View, CA 94043-1622 ("DI") and The Richardson
Company, 1521 Locust Street, Suite 200, Philadelphia, PA 19102 ("Partner"),
effective as of March 31, 2000   (the "Effective Date").

     Whereas, DI is in the business of web-based self-paced learning and has
developed software for the development, delivery, and measurement of learning
programs;

     Whereas, Partner has developed educational content which it wishes to make
available for use over the Internet;

     Whereas, effective as of November 15, 1999, DI and Partner entered into an
ASP Development and Hosting Agreement (the "Original Agreement") pursuant to
which DI was to make Partner's educational content available for access over the
Internet using DI's software on an application service provider ("ASP") model;

     Whereas, DI and Partner wish to amend and restate the terms of the Original
Agreement in accordance with the terms and conditions provided for herein;

     Now, Therefore, the parties agree as follows:

                                   Agreement

1.    Definitions

     (a) "Confidential Information" means all non-public confidential and
proprietary business, financial and technical information supplied by one
hereunder (the "Disclosing Party") to the other party (the "Receiving Party"),
provided that such information is marked as "Confidential" or "Proprietary" if
disclosed in tangible form, or, if disclosed orally, is identified as
"Confidential" at the time of disclosure and confirmed in writing within thirty
(30) days.

     (b) "Deliverables" means any work product delivered to Partner pursuant to
this Agreement or a SOW, including but not limited to the Online Training
Program.

     (c) "Development Services" means services performed by DI for Partner in
developing the Partner Content into Modules, the OLTP, and any additional
on-line training components pursuant to this Agreement.

     (d) "DI Marks" means the DI trademarks and logos that DI wishes to have
displayed in connection with the Software and the Online Training Program, and
on the Display Pages.

     (e) "Display Pages" means all pages of the Online Training Program
(including, without limitation, any screens associated with the Online Training
Program or emails or other communications sent to Users or others by operation
of the Online Training Program).

     (f) "Hosting Services" means DI's hosting of the Online Training Program
pursuant to this Agreement.

     (g) "Initial Statement of Work" means the Statement of Work agreed upon by
the parties within 20 days of the Effective Date of this Agreement that will set
forth the Deliverables, milestones, timelines, payment schedules and penalties
for the Modules created hereunder.

     (h) "Modules" means the internet-based course and assessment training
content developed by DI and Partner based on the Partner Content, and includes
all learning modules developed by DI and Partner hereunder. Modules do not
include any Software.

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     (i) "Partner Content" means the content (in any medium) provided by Partner
to DI hereunder, including course and assessment content developed by or on
behalf of Partner and made available to DI for conversion into Modules for use
with the Software.

     (j) "Partner Marks" means the Partner trademarks and logos that Partner
wishes to have displayed in connection with the Online Training Program and on
the Display Pages.

     (k) "Revenue" means the gross amount collected for the Online Training
Program, less any amounts collected and paid for Taxes.

     (l) "Royalties" means Revenue gen-erated from the sale of Online Training
Programs and paid to DI in accordance with Section 5.

     (m) "Online Training Program" or "OLTP" means the Partner Content and
Modules as accessed using DI's educational application Software.

     (n) "Services" means the Development Services and Hosting Services and
other such services as the parties may from time to time agree.

     (o) "Software" means the DI computer software programs generally referred
to as "Docent Enterprise 4.0" and all upgrades and updates thereto during the
term of this Agreement, the functionality of which is made available by DI for
use hereunder.

     (p) "SOW" or "Statement of Work" means a statement of work signed by both
parties to the Agreement, pursuant to which DI agrees to perform specified
services and/or deliver specified Deliverables to Partner in exchange for
specified consideration.

     (q) "Taxes" include all applicable sales, use and other taxes and all
applicable export or import fees, customs duties, and similar governmental
charges.

     (r) "Use" means the utilization, public display, public performance, and
digital performance of the OLTP (including the Partner Content or Modules) for
training in accordance with this Agreement.

     (s) "User Data" means all information provided by (or collected about)
Users, including, but not limited to, identifying information (e.g., name,
address), payment-related information (e.g., credit card or employer), site
traffic information (e.g., Display Pages visited, site of origin, departure
destination site), and course-related information (e.g., courses taken, test
results, courses completed).

     (t) "Users" means individual users who interact with the OLTP by accessing
the Display Pages through the Internet or through the user's own internal
intranet subject to a limited use license for the Software with DI.

     (u) "Web Affiliates" means any other reseller or referral source other than
DI's or Partner's direct sales force.

2.    Development and Operation.

     (a) Development. In accordance with the Initial Statement of Work, Partner
shall deliver to DI the Partner Content needed to construct the Modules and the
OLTP. DI shall use reasonable efforts to develop the Modules and the OLTP using
the Partner Content, the Partner Marks, and the Software according to the
Initial Statement of Work which, upon agreement, will be incorporated in
Appendix A.

     (b) Use of Subcontractors. The parties agree that DI intends to subcontract
the majority of the development services to subcontractors and that such
subcontractors and the terms of any bids as well as DI's agreements therewith
will be subject to Partner's approval in writing prior to commencing work.

     (c) Project Manager. DI will provide a dedicated Project Manager for the
duration of the Development Services who shall be subject to Partner's
reasonable approval.

     (d) OLTP Operation. DI shall host and operate the OLTP for use by Partner
and the

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Users. Partner may access and Use the Software and OLTP only as permitted by
this Agreement, and all other rights not specifically granted by DI are reserved
by DI, provided that nothing herein shall limit Partner's rights to or ownership
of the Partner Content and the Modules.

     (e) User Hosting. At Partner's request, DI shall make a copy of the OLTP,
including the then current version of the Software (subject to the terms of a
limited use license), for Use on a User's internal intranet. Such license shall
be in the form specified in Appendix B as such may be modified by DI from time
to time in the ordinary course of business. The parties shall split all revenue
from such a sale according to the Royalty terms set out in Section 5 hereto. In
the event either party becomes aware of any misuse of the OLTP, or any element
thereof, by any such User, the parties agree to work together as may be
reasonably necessary to protect the parties respective rights therein.

     (f) User Relations. The parties allocate responsibility for User support as
follows: Partner shall be responsible for providing first level support for
customer inquiries regarding the Partner Content and technical aspects of the
OLTP. DI shall be responsible for providing second level support for customer
inquiries regarding the technical aspects of the OLTP.

3.   Use of OLTP and Content

     (a) Functionality of Software. DI hereby grants a ##### right to Partner to
access and to sell to third party clients the right to access the functionality
of the Software in combination with the Partner Content and the Modules to Use
the OLTP strictly in accordance with the terms and conditions of this Agreement.

     (b) Partner Content. Subject to the terms and conditions of this Agreement,
Partner hereby grants to DI a ##### license (a) to use, reproduce, create
derivative works, publicly display, publicly perform and digitally perform those
elements of the Partner Content on the Display Pages (in each case only as
necessary to build Modules, the OLTP, or Display Pages and otherwise to perform
in accordance with the terms and conditions of this Agreement), and (b) to sell
the OLTP (including web-based training using the Modules) to Web Affiliates upon
receiving prior written approval of Partner to any such sale.

     (c) Trademarks. Partner hereby grants to DI a ##### license to use the
Partner Marks in the OLTP. Title to and ownership of the Partner Marks shall
remain with Partner. DI hereby grants to Partner ##### license to use the DI
Marks in the OLTP. Title to and ownership of the DI Marks shall remain with DI.
Neither party shall form any combination marks with the other party's Marks;
notwithstanding the foregoing, inclusion of a DI logo and a "Powered by Docent"
(or similar) tagline on the OLTP, log-in screens, and marketing materials
related to Partner's web-based educational offerings shall not be deemed to form
any combination mark. Any use of either DI Marks or Partner Marks by Web
Affiliates will be subject to the terms of separate trademark licenses from DI
or Partner, as the case may be.

     (d) Ownership.

           (i) General. As between DI and Partner: (a) DI and its suppliers
retain all rights, title and interest in and to all intellectual property rights
embodied in the Software (including any and all modifications or ad-ons, whether
or not made in conjunction with this Agreement) excluding the Partner Content
and Modules, and (b) Partner and its suppliers retain all rights, title and
interest in and to all intellectual property rights embodied in the Partner
Content and Modules (other than the Software). DI agrees that the Modules
created by DI hereunder are works specifically ordered and commissioned by
Partner as works made for hire as defined under 17 U.S.C. (S)101 or successor
law. In the event such Modules are deemed not to be works made for hire, DI
shall and hereby does irrevocably assign to Partner all copyright interest in
and to said Modules. There are no implied licenses under this Agreement, and any
rights not

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expressly granted to a licensee hereunder are reserved by the licensor or its
suppliers.

           (ii) User Data. As between the parties, all User Data collected from
Users through such Users' access of the OLTP shall be owned by the Partner, and
the Partner grants DI a non-exclusive, non-transferable, worldwide license to
use such User Data solely for internal purposes in connection with the OLTP
(e.g., refining Partner's product offering).

     (e) Confidentiality. Each party agrees that it will not make use of,
disseminate, or in any way disclose the other party's Confidential Information
to any person, firm or business, except as authorized by this Agreement and to
the extent necessary for performance of this Agreement. Each party agrees that
it will disclose Confidential Information only to those of its employees and
contractors who need to know such information and who have previously agreed to
be bound by the non-disclosure terms and conditions of this Agreement. Each
party agrees that it will treat all Confidential Information of the other party
with the same degree of care as it accords its own confidential information;
each party represents that it exercises reasonable care to protect its own
confidential information. However, a party bears no responsibility for
safeguarding the Confidential Information of the other party that is publicly
available, already in such party's possession and not subject to a
confidentiality obligation, obtained by such party from third parties without
restrictions on disclosure, independently developed by such party without
reference to the information of the other party. A party may disclose
Confidential Information as required to be disclosed by applicable laws or
regulations or by order of a court or other governmental entity.

4.    Development Services.

     (a) Modules and OLTP. DI shall exercise reasonable efforts to assist
Partner in translating and reformatting the Partner Content into Hypertext
Markup Language (including any current or future extensions thereto, "HTML")
format or other digital format to create the Modules and the OLTP. DI hereby
represents that no proprietary elements of the Software will be integrated into
the Modules, and that the Modules will be designed to be repurposable into other
software applications with a limited amount of additional work required. Partner
shall make the final determination of all content to be used in the Modules. The
parties agree to use reasonable efforts to ensure that the design of the OLTP
shall take place substantially according to the timetable incorporated in the
Initial Statement of Work attached as Appendix A, and that the OLTP shall be in
substantial conformity with the Initial Statement of Work. DI agrees to notify
Partner promptly of any factor, occurrence, or event that is likely to occasion
material delay in the delivery of the Modules or the OLTP.

     (b) Additional Services. DI will, if requested in writing by Partner,
perform mutually agreeable modifications to the OLTP, develop additional
Modules, or perform other related services at DI's usual rates as set out in
Appendix A and upon a reasonable timetable to be agreed upon by the parties. All
such modifications and documentation related thereto shall be deemed to form
part of the OLTP for all purposes of this Agreement, and Partner shall retain
ownership of any Modules developed hereunder as set forth in Section 3(d)
(Ownership). The specifics regarding such services shall be set forth in a SOW
to be executed by the parties.

     (c) Training. DI shall provide such reasonable training, advice, and
information concerning the Software, and the OLTP to Partner or Partner's
designees as Partner may reasonably request in connection with the marketing and
sale of the OLTP and User support.

5.    Payments.

     (a) Royalty Payments. As part of the Hosting Services provided hereunder,
DI shall collect and provide to Partner transaction data provided by Users of
the OLTP and shall provide a monthly usage report in a form specified by DI and
approved by Partner. Partner will be responsible for clearing and approving all

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transactions regardless of source or selling agent. DI and Partner will share
all Revenue from Use and licensing of the OLTP as set forth below (the "Royalty
Payments"). Partner shall calculate the Royalty Payments monthly and shall pay
out amounts pursuant to the schedule below within thirty (30) days after the end
of each month. The royalty Schedule is stated as follows:

     Once Revenue reaches (#####), DI will be entitled to Royalties calculated
as a percentage of Partner's Revenue generated from the sale of Online Training
Programs.  The Royalty percentage will decline as cumulative Revenue increases
according to the following schedule:

      Royalty Model             Annual Royalty
     Partner Revenue                  %
    from event sales

        #####                        #####
        #####                        #####
        #####                        #####
        #####                        #####
        #####                        #####
        #####                        #####
        #####                        #####

     (b) In the event that Partner incurs a discount to regular pricing in
selling the OLTP to customers with a pre-installed DI infrastructure, where the
pre-installed DI infrastructure is the reason for the discount, DI and Partner
will mutually agree upon a reasonable discount to the Royalty paid to DI.

     (c) Sales Commission. The selling agent of such training (whether Partner
or DI) shall be entitled to the #####percent (#####%) of Revenue. Partner shall
be deemed the "selling agent" of training to Users who access the OLTP and the
Display Pages through Partner's website without having been contacted by DI
concerning the OLTP.

     (d) Referral Fees. For each initial sale by a party hereto to a third-party
client (except for existing Partner clients) of products or services of either
party (not including the OLTP), if such sale is based on a referral by the other
party hereto, the selling party shall pay the referring party a referral fee of
#####percent (#####%) of the selling party's share of the Revenue from such sale
(the "Referral Fee").

     (e) Reseller Commission. If Partner sells any DI products or services it
shall receive a #####% commission on the revenue received by Partner from such
sale.

     (f) Preexisting clients. Partner shall be deemed the seller for the
purposes of Section 5 of all Use of the OLTP purchased by preexisting Partner
clients. DI agrees to discuss with Partner any sales opportunity it has
identified prior to pursuing the sale to determine whether the opportunity
involves a preexisting client of Partner.

     (g) Payment for Development Services. Partner shall pay DI an amount not to
exceed #####dollars ($#####) over the twelve-month period following the
Effective Date for Development Services in accordance with each SOW and Appendix
A. The actual amount to be paid (not to exceed $#####) shall be set forth in the
Initial Statement of Work and shall include all costs associated with such
development. Such payment shall be invoiced as Time and Material. Both parties
agree Partner shall pay DI ##### dollars ($#####) for the development work on
the remaining twelve (12) original modules within sixty (60) days of the
Effective Date of this Agreement. Partner shall pay for all third-party products
for use in Development or Hosting Services pursuant to this Agreement, if any,
in accordance with the terms of the relevant invoice submitted to Partner for
such products, or if such products are already in DI's possession, upon the
delivery of such products to Partner.

     (h) Taxes. The fees exclude all applicable Taxes. Each party shall be
responsible for payment of all Taxes based on its sale of web-based training or
receipt of payments hereunder.

     (i) Audit. Each party agrees to maintain accurate and detailed records of
the sale and use of its web-based content. Each party (the "Audited Party")
agrees that the other party (the

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"Auditing Party") shall have the right to audit the Audited Party's books and
records for compliance with this Agreement at any time during the Audited
Party's normal business hours upon reasonable notice, during the term, and for
three (3) years following termination of this Agreement. If the underpaid fees
are in excess of #####percent (#####%) of the total fees due, then the Audited
Party shall pay the deficiency and the Auditing Party's reasonable costs of
conducting the audit.

6.  Hosting Services.

     Subject to the terms and conditions of this Agreement, DI will provide
Partner with full Hosting Services for all of the OLTP at any time during the
term of this Agreement for a fee of #####dollars ($#####) per year in accordance
with the terms hereof and the additional terms set forth in Appendix A.

     (a) DI Obligations. DI agrees to maintain the OLTP on DI's web server(s),
and to make maintenance modifications to the OLTP as necessary. DI agrees to
make the OLTP available to Users approximately ninety-nine percent (99%) of the
time (excluding scheduled maintenance and failures beyond DI's reasonable
control), and to back up the OLTP at least once a week, with such back-up copies
stored in a safe and secure environment geographically separate from DI's web
server(s). DI agrees to scale its operations and to provide redundancy where
necessary to ensure sufficient reasonable capacity and reliability for the OLTP
as hosted on DI's web server(s).

     (b) Transition Support. In the event Partner desires to host the OLTP
itself or on a third party's web server(s), DI will provide reasonable
assistance in porting the OLTP to the designated server(s) and shall grant to
Partner or the replacement host a limited use license to the Software in the
form specified in Appendix B as such may be modified by DI from time to time in
the ordinary course of business so that Users can continue to Use the OLTP.

     (c) No Warranty or Guarantee. DI will take all commercially reasonable
steps to ensure that hackers cannot penetrate its Hosting Services. Subject to
such representation, DI does not warrant or guarantee that hackers cannot
penetrate its Hosting Services and Partner acknowledges and accepts the risk
that damage can possibly result therefrom.

     (d) Removal of Infringing Materials. Partner shall be the designated agent
responsible for receiving notifications of infringement from third parties in
accordance with the provisions of the Digital Millennium Copyright Act, 17
U.S.C. (S) 512(c) ("DMCA"). DI agrees to cooperate and take such action as may
be necessary to remove upon notification from Partner any infringing materials
from the Display Pages in accordance with the DMCA.

     (e) Transaction Logging. During the time that the OLTP is located on DI's
Web Server, DI shall provide Partner, free of charge, access to the transaction
log database, setting out the User Data recorded for each access and Use of the
OLTP.

7.    Representations and Warranties.

     (a) Partner Representations and Warranties. Partner represents and warrants
that the Partner Content provided to DI shall not (i) infringe any copyright or
trademark, (ii) misappropriate any trade secret, (iii) infringe any U.S. patent,
(iv) be deceptive, defamatory, obscene, pornographic or unlawful, (v) contain
any viruses, worms, or other malicious computer programming codes intended to
damage a user's system or data or (vi) otherwise violate the rights of a third
party.

     (b) DI Representations and Warranties. DI represents and warrants that the
Software provided to Partner shall not (i) infringe any copyright or trademark,
(ii) misappropriate any trade secret, (iii) infringe any U.S. patent, (iv) be
deceptive, defamatory, obscene, pornographic or unlawful, (v) contain any
viruses, worms, or other malicious computer programming codes intended to damage
a user's system or data or (vi) otherwise violate the rights of a third party.

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8.    Term and Termination.

     (a) Term. Unless earlier terminated as set forth in Section 8(b), the
initial term of this Agreement shall commence on the Effective Date and continue
for two (2) years, and thereafter shall automatically renew for one additional
term of one (1) year unless Partner provides written notice of non-renewal to DI
at least thirty (30) days before the end of the initial two-year term. The term
of each license shall commence on the Effective Date and shall continue until
this Agreement is terminated.

     (b) Termination. Either party may terminate this Agreement, and the rights
to future licenses granted hereunder, effective immediately upon written notice
to the other party, if the other party breaches any provision of this Agreement
and does not cure such breach within thirty (30) days after receiving written
notice thereof, provided that failure to agree on the Initial Statement of Work
within 20 days of the Effective Date is grounds for immediate termination of
this Agreement, unless the parties agree otherwise.

     (c) Effect of Termination. Upon expiration or termination of this Agreement
for any reason, any amounts owed to either party under this Agreement before
such expiration or termination will be immediately due and payable and all
rights to future licenses granted hereunder will immediately cease. DI will
promptly cease performing all Services, discontinue all use of the Partner
Content and Modules, destroy all copies of the Partner Content and Modules in
its possession, and certify in writing to Partner that it has complied with the
requirements of this Section 8(c), provided that DI will continue to provided
Hosting Services as long as Partner continues to pay for Hosting Services.
Notwithstanding the foregoing, Partner shall receive from DI a copy of the
Modules and the Display Pages (not including Software) in an "as is" condition
upon termination or expiration of this Agreement. Either party may terminate
this Agreement in the event of a change of control or a sale of all or
substantially all of the business, assets or stock of that party or the other
party upon 90 days written notice to the other party.

     (d) Survival. The following provisions shall survive the termination or
expiration of this Agreement: Sections 1 (Definitions), 3(d) (Ownership-
general), 3(e) (Confidentiality), 8(c) (Effect of Termination), 8(d) (Survival),
9 (Limited Warranty), 10 (Disclaimer of Warranty), 11 (Indemnity), 12 (Limited
Liability), 13 (Dispute Resolution Procedure), 15 (Notices), and 17 (General).

9.   Limited Warranty.

        DI warrants that the Development Services will be performed in a
professional, workmanlike and skillful manner.  If Partner reports a breach of
this warranty within ninety (90) days after performance of the defective
Development Services, Partner's sole and exclusive remedy shall be DI's
reperformance of the defective Development Services or if such reperformance is
impracticable, offer to refund all fees paid by Partner for the defective
Development Services upon Partner's certification that it has destroyed all
Deliverables resulting from such Development Services, provided that Partner may
choose to decline the refund and accept the Deliverables on an "as is" basis.

10.  Disclaimer of Warranty.

       DI DISCLAIMS, ON BEHALF OF ITSELF AND ITS SUPPLIERS, ALL EXPRESS, IMPLIED
OR STATUTORY WARRANTIES RELATED TO THE SOFTWARE, MODULES, AND SERVICES, EXCEPT
AS SET FORTH IN SECTION 9 (LIMITED WARRANTY), INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE
AND NONINFRINGEMENT.

11.  Indemnity.

     (a) DI Indemnity. DI shall indemnify and hold Partner harmless from and
will defend against (i) any third party claims that the Software infringes any
trademark, copyright, misappropriates any trade secret, infringes any U.S.
patent, is deceptive, defamatory, obscene, pornographic or unlawful, contains
any viruses,

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worms or other malicious computer programming codes intended to damage a User's
system or data, or otherwise violates the rights of any third party and (ii) any
claim that Partner is not the sole and exclusive owner of the Modules or other
additional works developed by DI for Partner (other than a claim based on
Partner Content); provided, Partner (i) gives DI prompt notice of any actual or
threatened claim, (ii) gives control of the defense of such claims to DI, and
(iii) cooperates fully, at DI's expense, with DI and its counsel in the defense
or settlement of such claims, provided further that any delay on the part of
Partner in notifying DI shall relieve DI of an indemnification obligation only
to the extent that DI is thereby prejudiced. DI's obligation shall not extend to
a claim based on any alleged infringement arising from (a) additions, changes or
modifications to the Software by or on behalf of Partner, (b) any incorporation
of the Software or any component thereof into any other product or process or
(c) use of the Software other than as permitted by this Agreement.

     (b) Partner Indemnity. Partner shall indemnify and hold DI harmless from
and will defend against any third party claims that the Partner Content
infringes any copyright or trademark, misappropriates any trade secret or
infringes any U.S. patent, is deceptive, defamatory, obscene, pornographic or
unlawful, contains any viruses, worms or other malicious computer programming
codes intended to damage a User's system or data, or otherwise violates the
rights of any third party; provided, that DI (i) gives Partner prompt notice of
any actual or threatened claim of such infringement or misappropriation, (ii)
gives control of the defense of such claims to Partner, and (iii) cooperates
fully, at Partner's expense, with Partner and its counsel in the defense or
settlement of such claims, provided further that any delay on the part of DI in
notifying Partner shall relieve Partner of an indemnification obligation only to
the extent that Partner is thereby prejudiced. Partner's obligation shall not
extend to such claims to the extent they are based upon (a) additions, changes,
or modifications to Partner Content made by or on behalf of DI without Partner's
approval, or (b) use of Partner Content other than as permitted by this
Agreement.

12.  Limited Liability.

      Except for liability pursuant to Section 11 (Indemnity), in no event shall
either party be liable for any consequential, incidental, or special damages
whatsoever (including without limitation, damages for loss of profits, business
interruption, loss of information, or other pecuniary loss).  Each party's
aggregate cumulative liability, whether in contract or tort or otherwise will
not exceed the amount of payments made to that party hereunder.

13.  Dispute Resolution Procedure.

      In the event of any dispute arising out of or related to this Agreement (a
"Dispute") and prior to invoking any termination remedy or initiating
litigation, the following resolution procedure must be followed.  The party
invoking the dispute resolution procedure will provide the other party with a
written notice detailing the nature of the Dispute (a "Dispute Notice").  Each
party shall select a relationship manager with authority to resolve the Dispute,
and the relationship managers shall meet within ten (10) days from receipt of
the Dispute Notice.  In the event that the relationship managers are unable to
resolve the Dispute within ten (10) days from their first meeting, an officer of
each party shall meet within five (5) days thereafter to discuss and look toward
a mutually satisfactory resolution of the Dispute.  In the event that the
officers are unable to resolve the Dispute within ten (10) days from their first
meeting, the parties will submit the Dispute to non-binding mediation in
accordance with the rules of the American Arbitration Association.  At each
stage in the escalation process, the parties agree that they will consider all
good faith and reasonable solutions and exercise all reasonable efforts to
resolve the Dispute.

14.  Press Releases, Marketing Materials, and Publicity.

     The parties hereto have entered into a Marketing Agreement of even date
herewith,

##### CONFIDENTIAL INFORMATION REDACTED AND FILED SEPARATELY WITH THE COMMISSION
<PAGE>

which provides, among other things, for the joint marketing of the Online
Trading Program.

15.  Notices.

      All notices under this Agreement shall be in writing, shall be by personal
delivery, facsimile transmission, commercial courier or by certified or
registered mail, and shall be deemed given upon personal delivery, delivery by
commercial courier, five (5) days after deposit in the mail, or upon
acknowledgment of receipt of electronic transmission.  Notices to DI and to
Partner shall be sent to the address set forth at the beginning of this
Agreement or such other address as either party may specify in writing.

16.  Force Majeure.

      Any delay in the performance of any duties or obligations of either party
(except the payment of money owed) will not be considered a breach of this
Agreement if such delay is caused by a fire; earthquake; flood; or any other
event beyond the reasonable control of such party, provided that such party uses
best efforts, under the circumstances, to notify the other party of the
circumstances causing the delay and to resume performance as soon as possible.

17.  General.

      Nothing in this Agreement shall be construed as creating any agency,
partnership or other form of joint enterprise between the parties.  DI may
subcontract its duties to a third party with Partner's prior approval (such
approval not to be unreasonably withheld), provided that DI remains responsible
for the third party's actions.  This Agreement is governed and interpreted in
accordance with the laws of the State of California, excluding its conflict of
law rules.  The United Nations Convention on Contracts for the International
Sale of Goods is expressly disclaimed.  If any provision of this Agreement shall
be deemed invalid by a court of competent jurisdiction, then that provision
shall be deemed modified to the minimum extent necessary to make it enforceable
and the validity of the remaining provisions of this Agreement shall not be
affected.  This Agreement may not be assigned by either party without the
other's prior written consent, and any such attempted assignment shall be void
and of no effect; provided, however, that either party may assign this Agreement
to any successor by merger, consolidation or sale of all or substantially all of
its assets without the consent of the other party so long as (i) the assigning
party gives written notice to the non-assigning party of such assignment and
(ii) any such assignment is not to a direct competitor of the other party.  This
Agreement will be binding upon the successors and permitted assigns of the
parties and the name of a party appearing herein will be deemed to include the
names of such party's successor's and permitted assigns to the extent necessary
to carry out the intent of this Agreement.  This Agreement, any Appendices, and
any Statements of Work, which reference this Agreement, constitute the entire
agreement between the parties and may be modified only by written agreement
(which a purchase order does not constitute), signed by an authorized
representative of Partner and a corporate officer of DI.  This Agreement may be
executed in two or more counterparts, each of which shall be deemed an original
and all of which together shall constitute one Agreement.  This Agreement
replaces and supersedes any prior verbal understandings, written communications
or representations including without limitation the Original Agreement.

##### CONFIDENTIAL INFORMATION REDACTED AND FILED SEPARATELY WITH THE COMMISSION
<PAGE>

The Richardson Company

Authorized Signature:#####
                     -----

Printed Name/Title:#####
                   -----

Date:March 31, 2000
     --------------

Docent, Incorporated

Authorized Signature:

Printed Name/Title:

Date:

##### CONFIDENTIAL INFORMATION REDACTED AND FILED SEPARATELY WITH THE COMMISSION

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