Document:

Separation and Release Agreement - Michael J. Shannahan

 Exhibit 10.03 
 May 21, 2009 
 VIA HAND DELIVERY 
 Mr. Michael Shannahan 
  

	 	Re:	Terms of Separation 

 Dear Mike: 
 This letter confirms the agreement between you and KANA Software, Inc (“the Company”) concerning the terms of your separation and offers you the
separation compensation we discussed in exchange for a general release of claims and covenant not to sue. 
 1. Separation Date:
May 18, 2009 is your last day of employment with the Company (the “Separation Date”). 
 2. Acknowledgment of Payment of
Wages: By your signature below, you acknowledge that on the Separation Date, we provided you a final paycheck for all wages, salary, bonuses, commissions, reimbursable expenses, accrued vacation and any similar payments due you from the Company
as of the Separation Date. By signing below, you acknowledge that the Company does not owe you any other amounts. You specifically acknowledge that you are not owed, and will not receive, an incentive bonus for 2008. 
 3. Separation Compensation: In exchange for your agreement to the general release and waiver of claims and covenant not to sue set forth in
paragraphs 6 and 7 below and your other promises herein, the Company agrees to provide you with the following: 
 a. Severance: The
Company agrees to pay you, following the Effective Date (as defined in paragraph 17 below) of this agreement, a total of $137,500, less applicable state and federal payroll deductions, which constitutes six months of your annual base salary. The
Company will pay the severance to you on or before June 1, 2009. In addition, subject at all times to your compliance with the terms of this Agreement, including without limitation the provisions of Section 7 below, the Company agrees to
pay to you $27,552.00, less applicable state and federal payroll deductions. This payment will be payable in six equal installments with the first payment (1/6) on June 1, 2009, the second payment (1/6) on June 15, 2009, the
third payment (1/6) on July 15, 2009, the fourth payment (1/6) on August 15, 2009, the fifth payment (1/6) on August 15, 2009, and the last payment (1/6) on September 15, 2009. 
 b. COBRA: Upon your timely election to continue your existing health benefits under COBRA, and consistent with the terms of COBRA and the Company’s
health insurance plan, the Company will pay the insurance premiums to continue your existing health benefits for six months 

 Mike Shannahan 
 May
21, 2009 
 Page 2 
  

 
following the Separation Date. You will remain responsible for, and must continue to pay, the portion of premiums, co-payments, etc. that you would have paid
had your employment continued. You are also responsible to make the timely election to continue your existing health benefits under COBRA. Information concerning COBRA continuation coverage will be provided to you from IGOE COBRA
administrators. You have 60 days from the Separation Date to notify IGOE in writing of your election to continue your coverage. 
 c.
Laptop Computer: You may keep possession of the Company provided laptop computer valued at approximately $687.00 under the condition that the software on the laptop, which is licensed to the Company, will be removed. Therefore, the Company
shall arrange to coordinate with You a time when you and the Company can remove the software licenses belonging to the Company as soon as feasible immediately following execution of this Agreement. 
 By signing below, you acknowledge that you are receiving the separation compensation outlined in this paragraph in consideration for waiving your rights
to claims referred to in this agreement and that you would not otherwise be entitled to the separation compensation. 
 4. Return of
Company Property: You hereby warrant to the Company that you have returned to the Company all property or data of the Company of any type whatsoever that has been in your possession or control. 
 5. Confidential Information: You hereby acknowledge that you are bound by the attached Employee Invention Assignment, Confidentiality and
Arbitration Agreement (Exhibit A), and that as a result of your employment with the Company you have had access to the Company’s Proprietary Information (as defined in Exhibit A), that you will hold all Proprietary Information in
strictest confidence and that you will not make use of such Proprietary Information on behalf of anyone. You further confirm that you have delivered to the Company all documents and data of any nature containing or pertaining to such Proprietary
Information and that you have not taken with you any such documents or data or any reproduction thereof. 
 6. Mutual General Release and
Waiver of Claims: 
 a. The payments and promises set forth in this agreement are in full satisfaction of all accrued salary, vacation
pay, bonus and commission pay, profit-sharing, stock options, termination benefits or other compensation to which you may be entitled by virtue of your employment with the Company or your separation from the Company. To the fullest extent permitted
by law, you hereby release and waive any other claims you may have against the Company and its owners, agents, officers, shareholders, employees, directors, attorneys, subscribers, subsidiaries, affiliates, successors and assigns (collectively
“Releases”), whether known or not known, including, without limitation, claims under any employment laws, including, but not limited to, claims of unlawful discharge, breach of contract, breach of the covenant of good faith and fair
dealing, fraud, violation of public policy, defamation, physical injury, emotional distress, claims for additional compensation or benefits arising out of your employment or your separation of employment, claims under Title VII of the 1964 Civil
Rights Act, as amended, the California Fair Employment and Housing Act and any other laws and/or regulations relating to employment or employment discrimination, including, without limitation, claims based on 

 Mike Shannahan 
 May
21, 2009 
 Page 3 
  

 
age or under the Age Discrimination in Employment Act or Older Workers Benefit Protection Act, and/or claims based on disability or under the Americans with
Disabilities Act. To the fullest extent permitted by law, the Company hereby releases and waives any claims it may have against you and your agents, successors and assigns arising out of, related to or connected with your employment with the
Company. 
 b. By signing below, you and the Company expressly waive any benefits of Section 1542 of the Civil Code of the State of
California, which provides as follows: 
 “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO
EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.” 
 c. You and the Company do not intend for you to release claims that you may not release as a matter of law, including but not limited to claims for indemnity under California Labor Code section 2802. To the fullest
extent permitted by law, any dispute regarding the scope of this general release shall be determined by an arbitrator under the procedures set forth in the arbitration clause below. 
 7. Mutual Covenant Not to Sue: 
 a. To
the fullest extent permitted by law, at no time subsequent to the execution of this agreement will you or the Company pursue, or cause or knowingly permit the prosecution, in any state, federal or foreign court, or before any local, state, federal
or foreign administrative agency, or any other tribunal, any charge, claim or action of any kind, nature and character whatsoever, known or unknown, which you may now have, have ever had, or may in the future have against Releases, or which the
Company may now have, have ever had, or may in the future have against you, which is based in whole or in part on any matter covered by this agreement. 
 b. Nothing in this section shall prohibit you from filing a charge or complaint with a government agency such as but not limited to the Equal Employment Opportunity Commission, the National Labor Relations Board, the
Department of Labor, the California Department of Fair Employment and Housing, or other applicable state agency. However, you understand and agree that, by entering into this agreement, you are releasing any and all individual claims for relief, and
that any and all subsequent disputes between you and the Company shall be resolved through arbitration as provided below. 
 c. Nothing in
this section shall prohibit or impair you or the Company from complying with all applicable laws, nor shall this agreement be construed to obligate either party to commit (or aid or abet in the commission of) any unlawful act. 
 8. Mutual Nondisparagement: You agree that you will not disparage Releases or their products, services, agents, representatives, directors,
officers, shareholders, attorneys, employees, vendors, affiliates, successors or assigns, or any person acting by, through, under or in concert with any 

 Mike Shannahan 
 May
21, 2009 
 Page 4 
  

 
of them, with any written or oral statement. The Company agrees that its officers and directors will not disparage you with any written or oral statement.
Nothing in this paragraph shall prohibit either party from providing truthful information in response to a subpoena or other legal process. 
 9. Arbitration: Except for any claim for injunctive relief arising out of a breach of a party’s obligations to protect the other’s proprietary information, the parties agree to arbitrate, in San Mateo County, California
through JAMS, any and all disputes or claims arising out of or related to the validity, enforceability, interpretation, performance or breach of this agreement, whether sounding in tort, contract, statutory violation or otherwise, or involving the
construction or application or any of the terms, provisions, or conditions of this agreement. Any arbitration may be initiated by a written demand to the other party. The arbitrator’s decision shall be final, binding, and conclusive. The
parties further agree that this agreement is intended to be strictly construed to provide for arbitration as the sole and exclusive means for resolution of all disputes hereunder to the fullest extent permitted by law. The parties expressly waive
any entitlement to have such controversies decided by a court or a jury. 
 10. Attorneys’ Fees: If any action is brought to
enforce the terms of this agreement, the prevailing party will be entitled to recover its reasonable attorneys’ fees, costs and expenses from the other party, in addition to any other relief to which the prevailing party may be entitled.

 11. Confidentiality: The contents, terms and conditions of this agreement must be kept confidential by you and may not be disclosed
except to your immediate family, accountant or attorneys or pursuant to subpoena or court order. You agree that if you are asked for information concerning this settlement, you will state only that you and the Company reached an amicable resolution
of any disputes concerning your separation from the Company. Any breach of this confidentiality provision shall be deemed a material breach of this agreement. 
 12. No Admission of Liability: This agreement is not and shall not be construed or contended by either you or Releases to be an admission or evidence of any wrongdoing or liability on the part of you or
Releases, and your and their representatives, heirs, executors, attorneys, agents, partners, officers, shareholders, directors, employees, subsidiaries, affiliates, divisions, successors or assigns. This agreement shall be afforded the maximum
protection allowable under California Evidence Code Section 1152 and/or any other state or federal provisions of similar effect. 
 13.
Entire Agreement: This agreement constitutes the entire agreement between you and Releases with respect to the subject matter hereof and supersedes all prior negotiations and agreements, whether written or oral, relating to such subject
matter other than the confidentiality agreement referred to in paragraph 5, above. You acknowledge that neither Releases nor their agents or attorneys have made any promise, representation or warranty whatsoever, either express or implied, written
or oral, which is not contained in this agreement for the purpose of inducing you to execute the agreement, and you acknowledge that you have executed this agreement in reliance only upon such promises, representations and warranties as are
contained herein. 
 14. Severability: The provisions of this agreement are severable, and if any part of it is found to be invalid or
unenforceable, the other parts shall remain fully valid and enforceable. Specifically, should a court, arbitrator, or government agency conclude that a particular claim may not be released as a matter of law, it is the intention of the parties that
the general release, the waiver of unknown claims and the covenant not to sue above shall otherwise remain effective to release any and all other claims. 

 Mike Shannahan 
 May
21, 2009 
 Page 5 
  

 15. Modification; Counterparts; Facsimile Signatures: It is expressly agreed that this
agreement may not be altered, amended, modified, or otherwise changed in any respect except by another written agreement that specifically refers to this agreement, executed by authorized representatives of each of the parties to this agreement.
This agreement may be executed in any number of counterparts, each of which shall constitute an original and all of which together shall constitute one and the same instrument. Execution of a facsimile copy shall have the same force and effect as
execution of an original. 
 16. Review of Separation Agreement: You understand that you may take up to twenty-one (21) days to
consider this agreement and, by signing below, affirm that you were advised to consult with an attorney prior to signing this agreement. You also understand you may revoke this agreement within seven (7) days of signing this document and that
the compensation to be paid to you pursuant to Paragraph 3 will be paid only at the end of that seven (7) day revocation period. 
 17.
Effective Date: This agreement is effective on the eighth (8th) day after you sign it and without revocation by you. 
 18.
Governing Law: This agreement shall be governed by and construed in accordance with the laws of the State of California. 
 If you
agree to abide by the terms outlined in this letter, please sign this letter below and also sign the attached copy and return it to me. I wish you the best in your future endeavors. 
  

			
	Sincerely,
	
	KANA Software, Inc.
		
	By:	 	 /s/    William A. Bose

		 	William A. Bose
		 	Vice President & General Counsel

  

							
	READ, UNDERSTOOD AND AGREED	 		 		 	
				
	 /s/    Michael J. Shannahan
	 		 	Date:	 	 5/22/09

	Mike ShannahanForm of Change-In-Control Agreement

 Exhibit 10.1 
 CHANGE-IN-CONTROL AGREEMENT 
 This Change-in-Control Agreement, dated
            , 20            (“Agreement”), is made by and between Windstream Corporation, a Delaware corporation (as
hereinafter defined, the “Corporation”), and             (as hereinafter defined, the “Executive”). 
 WHEREAS, the Board of Directors of the Corporation (as hereinafter defined, the “Board”) recognizes that the possibility of a Change in Control
(as hereinafter defined) of the Corporation exists and that such possibility, and the uncertainty it may cause, may result in the departure or distraction of key management employees of the Corporation or of a Subsidiary to the detriment of the
Corporation and its stockholders; and 
 WHEREAS, the Executive is a key management employee of the Corporation or of a Subsidiary; and

 WHEREAS, the Board has determined that the Corporation should encourage the continued employment of the Executive by the Corporation or a
Subsidiary and the continued dedication of the Executive to his assigned duties without distraction as a result of the circumstances arising from the possibility of a Change in Control; and 
 NOW THEREFORE, in consideration of the premises and the mutual covenants herein contained, the Corporation and the Executive hereby agree as follows:

 1. Defined Terms. For purposes of this Agreement, the following terms shall have the meanings indicated below: 
 (A) “Annual Incentive Plan” shall mean the Windstream Corporation Performance Incentive Compensation Plan, the Windstream Corporation Executive
Incentive Compensation Plan and any one or more other formalized plans, if any, in which the Executive is eligible to participate providing incentive compensation payable in cash to eligible participants determined on the basis of a measuring period
not in excess of 12 calendar months, but shall expressly exclude, without limitation, the Windstream 2007 Deferred Compensation Plan, the Windstream Benefit Restoration Plan, any plan qualified or intended to be qualified under Section 401(a)
of the Code and any plan supplementary thereto, the Windstream 2006 Equity Incentive Plan, and any other plan or arrangement under which stock, stock options, stock appreciation rights, restricted stock or similar options, stock, or rights are
issued, any amendment or restatement of, or successor plan to, any of the foregoing plans in effect from time to time, and any executive fringe benefits. 
 (B) “Annual Incentive Target” shall mean with respect to any measuring period, the amount of cash compensation that would be payable to the Executive under the Annual Incentive Plan for such measuring
period, computed assuming that the level of performance with respect to a performance goal identified in accordance with the terms of the Annual Incentive Plan as the “target” level of performance has been achieved. Where no level of
performance has been specifically identified as the “target” level, the “target” level shall be (i)

  

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the only level if one level is identified, (ii) the higher of two levels if two levels are identified, and (iii) the highest level if three or more
levels are identified. Where the amount of compensation depends on the achievement of multiple performance goals, the achievement of each target level of performance with respect to each goal shall be assumed. 
 (C) “Board” shall mean the Board of Directors of the Corporation, as constituted from time to time. 
 (D) “Cause” for termination by the Corporation of the Executive’s employment shall mean (i) the willful failure by the Executive
substantially to perform the Executive’s duties with the Corporation or a Subsidiary, other than any failure resulting from the Executive’s incapacity due to physical or mental illness or any actual or anticipated failure after the
issuance of a Notice of Termination for Good Reason by the Executive in accordance with paragraph (A) of Section 8, that continues for at least 30 calendar days after the Board delivers to the Executive a written demand for performance
that identifies specifically and in detail the manner in which the Board believes that the Executive willfully has failed substantially to perform the Executive’s duties, (ii) a conviction, guilty plea or plea of nolo contendere of
the Executive for any felony, (iii) the willful engaging by the Executive in misconduct that is demonstrably and materially injurious to the Corporation or any Subsidiary, monetarily or otherwise, (iv) a material violation by the Executive
of the corporate governance board guidelines and code of ethics of the Corporation or any Subsidiary; (v) a material violation by the Executive of the requirements of the Sarbanes-Oxley Act of 2002 or other federal or state securities law, rule
or regulation, (vi) the repeated use of alcohol by the Executive that materially interferes with the Executive’s duties, the use of illegal drugs by the Executive, or a violation by the Executive of the drug and/or alcohol policies of a
the Corporation or any Subsidiary, or (vii) a material breach by the Executive of any of the protective covenants contained in Section 9. For purposes of this definition, no act, or failure to act, on the Executive’s part shall be
deemed “willful” unless done, or omitted to be done, by the Executive not in good faith and without reasonable belief that the Executive’s act, or failure to act, was in the best interest of the Corporation and its Subsidiaries.

 (E) A “Change in Control” shall mean, if at any time subsequent to the date of this Agreement any of the following events shall
have occurred: 
 (i) The acquisition by any individual, entity or “group,” within the meaning of Section 13(d)(3) or
Section 14(d)(2) of the Exchange Act (a “Person”), of beneficial ownership (within the meaning of Rule 13d-3 promulgated under the Exchange Act) of voting securities of the Corporation where such acquisition causes any such Person to
own fifty percent (50%) or more of the combined voting power of the then outstanding voting securities of the Corporation entitled to vote generally in the election of directors (the “Outstanding Voting Securities”); provided,
however, that for purposes of this definition, any acquisition by any corporation pursuant to a transaction that complies with clauses (A), (B) and (C) of subparagraph (iii) below shall not be deemed to result in a Change in Control;

 (ii) Individuals who, as of the date hereof, constitute the Board (the “Incumbent Board”) cease for any reason to constitute at
least a majority of the Board; provided, however, that any individual becoming a director subsequent to the date hereof whose election, or nomination for election by the Corporation’s stockholders, was approved by a vote of at least a 

  

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majority of the directors then comprising the Incumbent Board shall be considered as though such individual were a member of the Incumbent Board, but
excluding, for this purpose, any such individual whose initial assumption of office occurs as a result of an actual or threatened election contest with respect to the election or removal of directors or other actual or threatened solicitation of
proxies or consents by or on behalf of a Person other than the Board; 
 (iii) The consummation of a reorganization, merger or consolidation
or sale or other disposition of more than fifty percent (50%) of the assets of the Corporation (a “Business Combination”), in each case, unless, following such Business Combination, (A) all or substantially all of the individuals
and entities who were the beneficial owners, respectively, of the Outstanding Voting Securities immediately prior to such Business Combination beneficially own, directly or indirectly, at least fifty percent (50%) of, respectively, the then
outstanding shares of common stock and the combined voting power of the then outstanding voting securities entitled to vote generally in the election of directors, as the case may be, of the corporation resulting from such Business Combination
(including, without limitation, a corporation which as a result of such transaction owns the Corporation or all or substantially all of the Corporation’s assets either directly or through one or more subsidiaries), in substantially the same
proportions as their ownership, immediately prior to such Business Combination of the Outstanding Voting Securities, as the case may be, (B) no Person (excluding any corporation resulting from such Business Combination or any employee benefit
plan (or related trust) of the Corporation or such corporation resulting from such Business Combination) beneficially owns, directly or indirectly, fifty percent (50%) or more of, respectively, the then outstanding shares of common stock of the
corporation resulting from such Business Combination or the combined voting power of the then outstanding voting securities of such corporation except to the extent that such ownership existed prior to the Business Combination, and (C) at least
a majority of the members of the board of directors of the corporation resulting from such Business Combination were members of the Incumbent Board at the time of the execution of the initial agreement, or the action of the Board, providing for such
Business Combination; or 
 (iv) Approval by the stockholders of the Corporation of a complete liquidation or dissolution of the
Corporation. 
 (F) “Code” shall mean the Internal Revenue Code of 1986, as amended from time to time. 
 (G) “Corporation” shall mean Windstream Corporation and any successor to its business or assets, by operation of law or otherwise. 

(H) “Date of Termination” shall have the meaning stated in paragraph (B) of Section 8 hereof. 
 (I) “Disability” shall be deemed the reason for the termination by the Corporation of the Executive’s employment, if, as a result of the
Executive’s incapacity due to physical or mental illness, the Executive shall have been absent from the full-time performance of the Executive’s duties with the Corporation or a Subsidiary for a period of six consecutive months, the
Corporation shall have given the Executive a Notice of Termination for Disability, and, within 20 business days after the Notice of Termination is given, the Executive shall not have returned to the full-time performance of the Executive’s
duties. 
  

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 (J) “Exchange Act” shall mean the Securities Exchange Act of 1934, as amended. 
 (K) “Executive” shall mean the individual named in the first paragraph of this Agreement. 
 (L) “Good Reason” for termination by the Executive of the Executive’s employment shall mean the occurrence, without the Executive’s
express written consent, of any one of the following: 
 (i) the assignment to the Executive of any duties inconsistent with the
Executive’s status as an executive officer of the Corporation or of a Subsidiary or a substantial adverse alteration in the nature or status of the Executive’s responsibilities from those in effect immediately prior to the Change in
Control; 
 (ii) a reduction by the Corporation in the Executive’s annual base salary to any amount less than the Executive’s
annual base salary as in effect immediately prior to the Change in Control; 
 (iii) the relocation of the principal executive offices of
the Corporation to a location more than 35 miles from the location of such offices immediately prior to the Change in Control or the Corporation’s requiring the Executive to be based anywhere other than the principal executive offices of the
Corporation, or in the case that the Executive was not based at the principal executive offices of the Corporation immediately prior to the Change of Control, to a location more than 35 miles from the location where the Executive was based
immediately prior to the Change of Control, except for required business travel to an extent substantially consistent with the Executive’s business travel obligations immediately prior to the Change in Control; 
 (iv) the failure by the Corporation to pay to the Executive any portion of the Executive’s current compensation, or to pay to the Executive any
deferred compensation under any deferred compensation program of the Corporation, within five calendar days after the date the compensation is due (taking into account applicable restrictions under Section 409A) or to pay or reimburse the
Executive for any expenses incurred by him for required business travel; 
 (v) the failure by the Corporation to continue in effect any
compensation plan in which the Executive participates immediately prior to the Change in Control that is material to the Executive’s total compensation, including but not limited to, stock option, restricted stock, stock appreciation right,
incentive compensation, bonus, and other plans, unless an equitable alternative arrangement embodied in an ongoing substitute or alternative plan has been made, or the failure by the Corporation to continue the Executive’s participation therein
(or in a substitute or alternative plan) on a basis not materially less favorable, both in terms of the amount of compensation provided and the level of the Executive’s participation relative to other participants, than existed immediately
prior to the Change in Control; 
  

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 (vi) the failure by the Corporation to continue to provide the Executive with benefits substantially
similar to those enjoyed by the Executive under any of the Corporation’s pension, profit-sharing, life insurance, medical, health and accident, disability, or other employee benefit plans in which the Executive was participating immediately
prior to the Change in Control; the failure by the Corporation to continue to provide the Executive any material fringe benefit or perquisite enjoyed by the Executive immediately prior to the Change in Control; or the failure by the Corporation to
provide the Executive with the number of paid vacation days to which the Executive is entitled in accordance with the Corporation’s normal vacation policy in effect immediately prior to the Change in Control; 
 (vii) any purported termination by the Corporation of the Executive’s employment that is not effected in accordance with a Notice of Termination
satisfying the requirements of paragraph (A) of Section 8 hereof; or 
 (viii) any failure by the Corporation to comply with and
satisfy Section 12(A) of this Agreement, other than a failure not occurring in bad faith and which is remedied by the Corporation promptly after receipt of notice thereof given by the Executive. 
 (M) “Non-Interference/Assistance Period” shall mean the period commencing with the Date of Termination and ending on the first anniversary of
the Date of Termination. 
 (N) “Notice of Termination” shall have the meaning stated in paragraph (A) of Section 8
hereof. 
 (O) “Payment Trigger” shall mean the occurrence of a Change in Control during the term of this Agreement coincident with
or followed at any time before the end of the second anniversary of the Change in Control by the termination of the Executive’s employment with the Corporation or a Subsidiary in a manner that constitutes a “separation from service”,
as defined in Section 409A, for any reason other than (i) by the Executive without Good Reason, (ii) by the Corporation as a result of the Disability of the Executive or with Cause or, (iii) as a result of the death of the
Executive. 
 (P) “Section 409A” shall mean Section 409A of the Code and any proposed, temporary or final regulations, or any
other guidance, promulgated with respect to such Section 409A by the U.S. Department of Treasury or the Internal Revenue Service. 
 (Q)
“Subsidiary” shall mean any corporation or other entity or enterprise, whether incorporated or unincorporated, of which at least a majority of the securities or other interests having by their terms ordinary voting power to elect a
majority of the board of directors or others serving similar functions with respect to such corporation or other entity or enterprise is owned by the Corporation or other entity or enterprise of which the Corporation directly or indirectly owns
securities or other interests having all the voting power. 
 2. Term of Agreement. This Agreement shall become effective on the date
hereof and, subject to the second sentence of this Section 2, shall continue in effect until the earliest of (i) a Date of Termination in accordance with Section 8, or the death of the Executive, shall have occurred prior to a Change
in Control, (ii) if a Payment Trigger shall have occurred during the 

  

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term of this Agreement, the performance by the Corporation of all its obligations, and the satisfaction by the Corporation of all its obligations and
liabilities, under this Agreement, (iii) January 1, 2013 if, as of such date, a Change in Control shall not have occurred and be continuing, or (iv) in the event, as of January 1, 2013, a Change in Control shall have occurred and
be continuing, either the expiration of such period thereafter within which a Payment Trigger does not or can not occur or the ensuing occurrence of a Payment Trigger and the performance by the Corporation of all of its obligations and liabilities
under this Agreement. Any Change in Control during the term of this Agreement that for any reason ceases to constitute a Change in Control or is not followed by a Payment Trigger shall not effect a termination or lapse of this Agreement. 

3. General Provisions. 
 (A) The
Corporation hereby represents and warrants to the Executive as follows: The execution and delivery of this Agreement and the performance by the Corporation of the actions contemplated hereby have been duly authorized by all necessary corporate
action on the part of the Corporation. This Agreement is a legal, valid and legally binding obligation of the Corporation enforceable in accordance with its terms. Neither the execution or delivery of this Agreement nor the consummation by the
Corporation of the actions contemplated hereby (i) will violate any provision of the certificate of incorporation or bylaws (or other charter documents) of the Corporation, (ii) will violate or be in conflict with any applicable law or any
judgment, decree, injunction or order of any court or governmental agency or authority, or (iii) will violate or conflict with or constitute a default (or an event of which, with notice or lapse of time or both, would constitute a default)
under or will result in the termination of, accelerate the performance required by, or result in the creation of any lien, security interest, charge or encumbrance upon any of the assets or properties of the Corporation under, any term or provision
of the certificate of incorporation or bylaws (or other charter documents) of the Corporation or of any contract, commitment, understanding, arrangement, agreement or restriction of any kind or character to which the Corporation is a party or by
which the Corporation or any of its properties or assets may be bound or affected. 
 (B) No amount or benefit shall be payable under this
Agreement unless there shall have occurred a Payment Trigger during the term of this Agreement. In no event shall payments in accordance with this Agreement be made in respect of more than one Payment Trigger. 
 (C) This Agreement shall not be construed as creating an express or implied contract of employment and, except as otherwise agreed in writing between the
Executive and the Corporation, the Executive shall not have any right to be retained in the employ of the Corporation or of a Subsidiary. Notwithstanding the immediately preceding sentence or any other provision of this Agreement, no purported
termination of the Executive’s employment that is not effected in accordance with a Notice of Termination satisfying paragraph (A) of Section 8 shall be effective for purposes of this Agreement. The Executive’s right, following
the occurrence of a Change in Control, to terminate his employment under this Agreement for Good Reason shall not be affected by the Executive’s Disability or incapacity. The Executive’s continued employment shall not constitute consent
to, or a waiver of rights with respect to, any act or failure to act constituting Good Reason under this Agreement. 
  

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 4. Payments Due Upon a Payment Trigger. Upon the occurrence of a Payment Trigger during the term
of this Agreement: 
 (A) The Corporation shall pay to the Executive the following amounts in cash as follows: 
 (i) the Executive’s annual base salary through the Date of Termination to the extent not theretofore paid, and such amount shall be
paid in a lump sum within 30 days following the Date of Termination; 
 (ii) the amount of any incentive compensation that has
been allocated or awarded to the Executive for a completed fiscal year or other completed measuring period preceding the occurrence of the Date of Termination under any incentive compensation plan but has not yet been paid to the Executive, and such
amount shall be paid in a lump sum within (x) 30 days following the Date of Termination or (y) any earlier date as required by the applicable incentive plan; 
 (iii) the product of (x) the Annual Incentive Target in effect immediately prior to the Payment Trigger and (y) a fraction, the
numerator of which is the number of calendar days in the current fiscal year through the Date of Termination, and the denominator of which is 365, reduced by the amount, if any, paid or payable to the Executive under the Annual Incentive Plan’s
terms with respect to the fiscal year during which the Date of Termination occurs, and such amount shall be paid in a lump sum within (I) the 30-day period commencing on the 60th day following the Date of Termination, or (II) such later period
as required by Section 6; and 
 (iv) any accrued vacation pay to the extent not theretofore paid, and such amount shall
be paid in a lump sum within 30 days following the Date of Termination. 
 (B) The Corporation shall pay to the Executive in a lump sum in
cash within the 30 day period commencing on the 60th day following the Date of Termination, or within such later period as required by Sections 6, an amount equal to the product of:
(i)             multiplied by, (ii) the sum of: (x) the higher of the Executive’s annual base salary in effect immediately prior to the occurrence of the Change in
Control or the Executive’s annual base salary in effect immediately prior to the Payment Trigger, plus (y) the higher of the Executive’s Annual Incentive Target in effect immediately prior to the occurrence of the Change in Control or
the Executive’s Annual Incentive Target in effect immediately prior to the Payment Trigger. 
 (C) The Corporation shall pay to the
Executive in a lump sum in cash within the 30 day period commencing on the 60th day following the Date of Termination, or such later period as required by Sections 6, an amount equal to the product of (i) the Executive’s monthly premium
for health and dental insurance continuation coverage for the Executive and the Executive’s family under the Consolidated Omnibus Budget Reconciliation Act of 1985 (“COBRA”), based on the monthly premium rate for such coverage in
effect on the Date of Termination, multiplied by (ii)             months. 
  

 7 

 (D) The Corporation shall, at its sole expense as incurred, provide the Executive with outplacement
services from a recognized outplacement service provider, the scope of which shall be selected by the Executive in his sole discretion, provided that (i) the cost to the Corporation shall not exceed $25,000, and (ii) in no event shall the
period during which the outplacement service expenses are incurred or the period during which the expenses are paid, extend beyond the end of the second calendar year that begins after the Executive’s Date of Termination. 
 (E) To the extent not theretofore paid or provided, the Corporation shall pay to the Executive all vested benefits or other amounts that the Executive is
otherwise entitled to receive under any plan, policy, practice or program of or any contract or agreement with the Corporation or any of its Subsidiaries at or subsequent to the Date of Termination in accordance with such plan, policy, practice or
program or contract or agreement except as explicitly modified by this Agreement. 
 Notwithstanding the foregoing, if the Executive receives the payments
and benefits in accordance with paragraphs (A)(iii), (B), (C) and (D) of this Section 4, the Executive shall not be entitled to any severance pay or benefits under any severance plan, program or policy of the Corporation or its
Subsidiaries, unless otherwise specifically provided therein in a specific reference to this Agreement. 
 5. Certain Reductions in
Payments. 
 (A) Anything in this Agreement to the contrary notwithstanding, in the event it shall be determined that any payment or
distribution by the Corporation to or for the benefit of the Executive (whether paid or payable or distributed or distributable pursuant to the terms of this Agreement or otherwise) (a “Payment”) would (after taking into account any value
attributable to the restrictive covenants in Section 9) be nondeductible by the Corporation for Federal income tax purposes because of Section 280G of the Code, then the amounts payable or distributable to or for the benefit of the
Executive pursuant to this Agreement (such payments or distributions pursuant to this Agreement are hereinafter referred to as “Agreement Payments”) shall be reduced in such a way that their aggregate present value shall be equal to the
Reduced Amount. The Reduced Amount shall be an amount expressed in present value which maximizes the aggregate present value of Agreement Payments without causing any Payment to be nondeductible by the Corporation because of Section 280G of the
Code (after taking into account any value attributable to the restrictive covenants in Section 9). For purposes of this Section 5, present value shall be determined in accordance with Section 280G(d)(4) of the Code. 
 (B) All determinations required to be made under this Section 5 shall be made by an independent, nationally recognized accounting firm designated by
the Corporation prior to a Change in Control (the “Accounting Firm”); provided that if the Accounting Firm is not willing or able to value the restrictive covenants in Section 9, then the restrictive covenants shall be valued by an
independent third-party valuation specialist selected by the Corporation prior to a Change in Control. All determinations made by the Accounting Firm (or, with respect to the valuation of the restrictive covenants in Section 9, to the extent
applicable, the independent third-party valuation specialist) under this Section 5 shall be binding upon the Corporation and the Executive and shall be made within thirty (30) business days after a termination of the 

  

 8 

 
Executive’s employment or such earlier date as requested by the Corporation. The reduction of the Agreement Payments to the Reduced Amount, if
applicable, shall be made by reducing the Agreement Payments under the following sections (and no other Payments) in the following order: (i) Section 4(B), (ii) Section 4(A)(iii), (iii) Section 4(C), and
(iv) Section 4(D). All fees and expenses of the Accounting Firm and the independent third-party valuation specialist (if any) shall be borne solely by the Corporation. 
 (C) As a result of the uncertainty in the application of Sections 280G and 4999 of the Code at the time of the initial determination by the Accounting
Firm hereunder, it is possible that Agreement Payments will have been made by the Corporation which should not have been made (“Overpayment”) or that additional Agreement Payments which will have not been made by the Corporation could have
been made (“Underpayment”), in each case, consistent with the calculations required to be made hereunder. In the event that the Accounting Firm, based upon the assertion of a deficiency by the Internal Revenue Service against either the
Corporation or the Executive which the Accounting Firm believes has a high probability of success determines that an Overpayment has been made, the Executive shall pay any such Overpayment to the Corporation together with interest at the applicable
federal rate provided for in Section 7872(f)(2) of the Code; provided, however, that no amount shall be payable by the Executive to the Corporation if and to the extent such payment would not either reduce the amount on which the Executive is
subject to tax under Sections 1 and 4999 of the Code or generate a refund of such taxes. In the event that the Accounting Firm, based upon controlling precedent or substantial authority, determines that an Underpayment has occurred, any such
Underpayment shall be promptly paid by the Corporation to or for the benefit of the Executive (subject to Section 6) together with interest at the applicable federal rate provided for in Section 7872(f)(2) of the Code. 
 6. Compliance with Section 409A. 
 (A) Notwithstanding anything contained in this Agreement to the contrary, if the Executive is a “specified employee,” as determined under the Corporation’s policy for determining specified employees on the Date of
Termination, all payments, benefits or reimbursements paid or provided under this Agreement that constitute a “deferral of compensation” within the meaning of Section 409A of the Code, that are provided as a result of a
“separation from service” within the meaning of Section 409A and that would otherwise be paid or provided during the first six months following such Date of Termination shall be accumulated through and paid or provided (together with
interest at the applicable Federal short-term rate, compounded semi-annually, in effect under Section 1274(d) of the Code as of the Date of Termination) within 30 calendar days after the first business day following the six month anniversary of
such Date of Termination (or, if the Executive dies during such six-month period, within 10 calendar days after the Executive’s death). 
 (B) It is intended that the payments and benefits provided under this Agreement shall either be exempt from the application of, or comply with, the requirements of Section 409A. This Agreement shall be construed, administered, and
governed in a manner that effects such intent, and the Corporation shall not take any action that would be inconsistent with such intent. Without limiting the foregoing, the payments and benefits provided under this Agreement may not be deferred,
accelerated, extended, paid out or modified in a manner that 

  

 9 

 
would result in the imposition of an additional tax under Section 409A upon Executive. Although the Corporation shall use its best efforts to avoid the
imposition of taxation, interest and penalties under Section 409A, the tax treatment of the benefits provided under this Agreement is not warranted or guaranteed. Neither the Corporation, its Subsidiaries nor their respective directors,
officers, employees or advisors shall be held liable for any taxes, interest, penalties or other monetary amounts owed by the Executive or other taxpayer as a result of the Agreement. 
 7. Release. Notwithstanding anything contained herein to the contrary, the Corporation shall only be obligated to pay or provide any benefit under
Sections 4(A)(iii), 4(B), 4(C), or 4(D) if: (A) within the 50-day period after the Date of Termination the Executive first executes a release substantially in the form attached hereto as Exhibit A; and (B) the Executive does not
revoke the release during the seven-day revocation period prescribed by the Age Discrimination in Employment Act of 1967, as amended, or any similar revocation period, if applicable. 
 8. Termination Procedures. 
 (A) On
or after the occurrence of a Change in Control, any purported termination of the Executive’s employment (other than by reason of death) shall be communicated by written Notice of Termination from one party hereto to the other party hereto in
accordance with Section 13 hereof. For purposes of this Agreement, a “Notice of Termination” shall mean a written notice that indicates the specific termination provision in this Agreement relied upon, and, if applicable, the notice
shall set forth in reasonable detail the facts and circumstances claimed to provide a basis for termination of the Executive’s employment under the provision so indicated. Further, a Notice of Termination for Cause shall include a copy of a
resolution duly adopted by the affirmative vote of not less than a majority of the entire membership of the Board at a meeting of the Board that was called and held for the purpose of considering the termination (after reasonable notice to the
Executive and an opportunity for the Executive, together with his counsel, to be heard by the members of the Board) finding that, in the informed, reasonable, good faith judgment of the Board, the Executive was guilty of conduct set forth in the
definition of Cause in Section 1(D), and specifying the particulars thereof in detail. 
 (B) “Date of Termination” shall mean
the effective date of the Executive’s employment with the Corporation or its affiliates that constitutes a “separation from service” within the meaning of Section 409A of the Code. Except as provided in the next sentence, the
Date of Termination shall be determined as follows: (i) if the Executive’s employment is terminated for Disability, 20 business days after Notice of Termination is given (provided that the Executive shall not have returned to the full-time
performance of the Executive’s duties during that 20 business day period) and (ii) if the Executive’s employment is terminated for any other reason, the date specified in the Notice of Termination, which, in the case of a termination
by the Corporation, shall not be less than ten business days except in the case of a termination for Cause, and, in the case of a termination by the Executive, shall not be less than ten business days nor more than 20 business days, respectively,
after the date such Notice of Termination is given. The Corporation and the Executive shall take all steps necessary (including with regard to any post-termination services by the Executive) to ensure that any termination described in this 

  

 10 

 
Section 8(B) constitutes a “separation from service” within the meaning of Section 409A of the Code and that the date on which such
separation from service takes place is the “Date of Termination.” 
 9. Non-Disclosure; Non-Competition; and
Non-Interference 
 (A) The Executive acknowledges that in the course of his employment with the Corporation and its Subsidiaries he has
had and will have access to confidential information and trade secrets proprietary to the Corporation and its Subsidiaries, including, without limitation, information relating to the Corporation’s and its Subsidiaries’ products, suppliers,
and customers, the sources, nature, processes, costs and prices of the Corporation’s and its Subsidiaries’ products, the names, addresses, contact persons, purchasing and sales histories, and preferences of the Corporation’s and its
Subsidiaries’ suppliers and customers, the Corporation’s and its Subsidiaries’ business plans and strategies, and the names and addresses of, amounts of compensation paid to, and the trading and sales performance of the
Corporation’s and its Subsidiaries’ employees and agents (hereinafter referred to as the “Confidential Information”). The Executive further acknowledges that the Confidential Information is proprietary to the Corporation and its
Subsidiaries, that the unauthorized disclosure of any of the Confidential Information to any person or entity will result in immediate and irreparable competitive injury to the Corporation and its Subsidiaries, and that such injury cannot adequately
be remedied by an award of monetary damages. Accordingly, the Executive shall not at any time disclose any Confidential Information to any person or entity who is not properly authorized by the Corporation or its Subsidiaries to receive the
information without the prior written consent of the Chairman of the Board of the Corporation (which consent may be withheld for any reason or no reason) unless and except to the extent that such disclosure is required by any subpoena or other legal
process (in which event the Executive will give the Chairman of the Board of the Corporation prompt written notice of such subpoena or other legal process in order to permit the Corporation and its Subsidiaries to seek appropriate protective
orders), and that he shall not use any Confidential Information for his own account without the prior written consent of the Chairman of the Board of the Corporation (which consent may be withheld for any reason or no reason). 
 (B) The Executive shall not during his employment with the Corporation or its Subsidiaries and thereafter until the expiration of the
Non-Interference/Assistance Period, in any manner, directly or indirectly, through any person, firm or corporation, alone or as a member of a partnership or as an officer, director, shareholder, investor or employee of or in any other corporation or
enterprise or otherwise, (i) engage in or be engaged in, or assist any other person, firm, corporation or enterprise in engaging or being engaged in, any business then actively being conducted by the Corporation or its Subsidiaries, or any
business that each of the Corporation or its Subsidiaries has engaged in during the preceding one-year period, within any state in which the Corporation or any of its Subsidiaries is licensed as an incumbent or competitive local exchange carrier, or
(ii) solicit, service, or accept the business of any active customer of the Corporation or its Subsidiaries, or any person or entity who is or was at any time during the previous one-year period a customer of the Corporation or its
Subsidiaries. Nothing in this Section shall prohibit the Executive from being: (x) a shareholder in a mutual fund or a diversified investment company or (y) a passive owner of not more than 5% of the outstanding equity securities of any
class of a corporation or other entity which is publicly traded, so long as 

  

 11 

 
the Executive has no active participation in the business of such corporation or other entity. For the purpose of clarification, the business in which the
Corporation is actively engaged (I) includes the provision of retail and wholesale wireline telecommunication services including, without limitation, local and long distance voice services, network access, and broadband products and data
services regardless of method of technology used to provide such services including without limitation as a reseller, an interexchange carrier, a cable operator, a competitive access service provider, a voice-over-internet protocol provider or other
provider using forms of wireline communication technology and (II) excludes wireless communication services. 
 (C) The Executive shall not
during his employment with the Corporation or its Subsidiaries and thereafter until the expiration of the Non-Interference/Assistance Period employ, or assist any person or entity in employing, any employee of the Corporation or its Subsidiaries.
The Executive shall not during his employment with the Corporation or its Subsidiaries and thereafter until the expiration of the Non-Interference/Assistance Period solicit, or assist any person or entity to solicit, any employee of any member of
the Corporation or its Subsidiaries to leave the employment of the Corporation or its Subsidiaries or to become employed by any other entity. 
 (D) If a court holds that the restrictions stated herein are unreasonable under circumstances then existing, the parties hereto agree that the maximum period, scope or geographical area reasonable under such circumstances shall be
substituted for the stated period, scope or area and that the court shall be allowed to revise the restrictions contained herein to cover the maximum period, scope and area permitted by law. 
 (E) The Executive acknowledges that the covenants contained in this Section 9 are a principal inducement for the willingness of the Corporation to
enter into this Agreement and make the payments and provide the benefits to the Executive under this Agreement and that the Corporation and the Executive intend the covenants to be binding upon and enforceable against the Executive in accordance
with their terms, notwithstanding any common or statutory law to the contrary. The Executive agrees that the obligations of the Corporation under this Agreement (specifically including, but not limited to, the obligation to make any payment or
provide any benefit under Sections 4(A)(iii), 4(B), 4(C), or 4(D)) constitute sufficient consideration for the covenants contained in this Section 9. The Corporation and the Executive further agree that the restrictions contained in this
Section 9 are reasonable in period, scope and geographical area and are necessary to protect the legitimate business interests and Confidential Information of the Corporation and its Subsidiaries. The Executive agrees that he will notify the
Corporation and its Subsidiaries in writing if he has, or reasonably should have, any questions regarding the applicability of this Section 9. Because the Executive’s services are unique and because the Executive has access to Confidential
Information, the parties agree that the Corporation and its Subsidiaries would be damaged irreparably in the event any of the provisions of this Section 9 were not performed in accordance with their specific terms or were otherwise breached and
that money damages would be an inadequate remedy for any such non-performance or breach. In the event that the Executive breaches or threatens to breach any such provision of this Section 9, the parties agree that the Corporation and its
Subsidiaries shall be entitled to seek any and all equitable and legal relief provided by law, specifically including immediate and permanent injunctive relief to prevent any breach or threatened breach of any of 

  

 12 

 
such provisions and to enforce such provisions specifically (without posting a bond or other security). The Executive hereby waives any claim that the
Corporation or its Subsidiaries have an adequate remedy at law. The parties agree that the foregoing relief shall not be construed to limit or otherwise restrict the ability of the Corporation and its Subsidiaries to pursue any other remedy provided
by law, including the recovery of any actual, compensatory or punitive damages. 
 10. No Offsets or Mitigation. The
Corporation’s obligation to make the payments provided for in Sections 4, 5 or 11 of this Agreement and otherwise to perform its obligations hereunder shall be absolute and unconditional and shall not be affected by any set-off, counterclaim,
recoupment, defense or other claim, right or action which the Corporation or any of its Subsidiaries may have against the Executive or others. In no event shall the Executive be obligated to seek other employment or take any other action by way of
mitigation of the amounts payable to the Executive under any of the provisions of this Agreement and such amounts shall not be reduced whether or not the Executive obtains other employment. 
 11. Disputes. 
 (A) Any dispute or
controversy arising out of or in connection with this Agreement shall, upon a written notice from the Executive to the Corporation either before suit thereupon is filed or within 20 business days thereafter, be settled exclusively by binding
arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration proceeding shall be conducted before a panel of three arbitrators sitting (i) if the Executive is employed by the
Corporation or any Subsidiary at the time of the initiation of the arbitration, in the municipality in which the Executive’s principal place of employment is located at the time, and (ii) if the Executive’s employment with the
Corporation or any Subsidiary has terminated prior to the time of initiation of the arbitration, at a location which is within 50 miles of the location of the Executive’s principal place of employment at the time of his termination of
employment. Judgment may be entered on the arbitrator’s award in any court having jurisdiction. The Executive shall, however, be entitled to seek specific performance of the Corporation’s obligations hereunder during the pendency of any
dispute or controversy arising under or in connection with this Agreement. Notwithstanding the foregoing, the Corporation shall not be required to seek or participate in arbitration regarding any breach or threatened breach by the Executive of his
obligations in Section 9, but may pursue its remedies for such breach in a court of competent jurisdiction in accordance with Section 11(B) below. 
 (B) Any legal action concerning this Agreement, other than an arbitration described in paragraph (A) of this Section 11, whether instituted by the Corporation or the Executive, shall be brought and resolved
only in a state court of competent jurisdiction located in the territory that encompasses the city, county, or parish in which the Executive’s principal residence is located at the time such action is commenced. The Corporation hereby
irrevocably consents and submits to and shall take any action necessary to subject itself to the personal jurisdiction of that court and hereby irrevocably agrees that all claims in respect of the action shall be instituted, heard, and determined in
that court. The Corporation agrees that such court is a convenient forum, and hereby irrevocably waives, to the fullest extent it may effectively do so, the defense of an inconvenient forum to the maintenance of the action. Any final judgment in the
action may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law. 
  

 13 

 (C) To the fullest extent permitted by applicable law, the Corporation shall pay all costs and expenses,
including attorneys’ fees and disbursements, of the Corporation and the Executive in connection with any legal proceeding (including arbitration), whether or not instituted by the Corporation or the Executive, relating to the interpretation or
enforcement of any provision of this Agreement, provided that if the Executive instituted the proceeding and the judge, arbitrator, or other individual presiding over the proceeding affirmatively finds that the Executive instituted the proceeding in
bad faith, the Executive shall pay all costs and expenses, including attorney’s fees and disbursements, of the Executive and the Corporation. The Corporation shall pay prejudgment interest, compounded annually, on any money judgment obtained by
the Executive as a result of such proceeding, calculated at the prime rate (as published in The Wall Street Journal) in effect as of the date the payment should otherwise have been provided. Any reimbursement or payment of amounts to the
Executive provided under this Section 11(C), shall be subject to the following rules: (i) the expenses must be incurred at any time from the date of this Agreement through the Executive’s remaining lifetime or, if longer, through the
10th anniversary of the date of the Change in Control; (ii) the expenses shall be paid by the Corporation as incurred (within 10 days following the Corporation’s receipt of an invoice from the Executive); provided that the Executive shall
have submitted an invoice for such fees and expenses at least 10 days before the end of the calendar year next following the calendar year in which such fees and expenses were incurred; (iii) the amount of expenses eligible for reimbursement
during any calendar year shall not affect the amount of expenses eligible for reimbursement, or in-kind benefits to be provided, during any other calendar year; and (iv) the right to reimbursement shall not be subject to liquidation or exchange
for another benefit. 
 12. Successors; Binding Agreement. 
 (A) In addition to any obligations imposed by law upon any successor to the Corporation, the Corporation shall require any successor (whether direct or
indirect, by purchase, merger, consolidation, or otherwise) to all or substantially all of the business or assets of the Corporation expressly to assume and agree to perform this Agreement in the same manner and to the same extent that the
Corporation would be required to perform it if no such succession had taken place. The provisions of this Section 12 shall continue to apply to each subsequent employer of Executive bound by this Agreement in the event of any merger,
consolidation, or transfer of all or substantially all of the business or assets of that subsequent employer. 
 (B) This Agreement shall
inure to the benefit of and be enforceable by the Executive’s personal or legal representatives, executors, administrators, successors, heirs, distributees, devisees, and legatees. If the Executive shall die while any amount would be payable to
the Executive hereunder (other than amounts which, by their terms, terminate upon the death of the Executive) if the Executive had continued to live, the amount, unless otherwise provided herein, shall be paid in accordance with the terms of this
Agreement to the executors, personal representatives, or administrators of the Executive’s estate. 
 13. Notices. For the
purpose of this Agreement, notices and all other communications provided for in the Agreement shall be in writing and shall be deemed to have been duly given 

  

 14 

 
when delivered or mailed by United States registered mail, return receipt requested, postage prepaid, addressed to the respective addresses set forth below,
or to such other address as either party may have furnished to the other in writing in accordance herewith, except that notice of change of address shall be effective only upon actual receipt: 
 To the Corporation: 
 Windstream Corporation

 4001 Rodney Parham Road 
 Little Rock, Arkansas 72212 
 Attention: Chief Executive Officer 
 To the Executive: 
 14. Miscellaneous.
Except as otherwise provided in Section 6, no provision of this Agreement may be modified, waived, or discharged unless such waiver, modification, or discharge is agreed to in writing and signed by the Executive and an officer of the
Corporation specifically designated by the Board. No waiver by either party hereto at any time of any breach by the other party hereto of, or compliance with, any condition or provision of this Agreement to be performed by such other party shall be
deemed a waiver of similar or dissimilar provisions or conditions at the same or at any prior or subsequent time. No agreements or representations, oral or otherwise, express or implied, with respect to the subject matter hereof have been made by
either party which are not expressly set forth in this Agreement. The validity, interpretation, construction, and performance of this Agreement shall be governed by the laws of the State of Delaware. All references to sections of the Exchange Act or
the Code shall be deemed also to refer to any successor provisions to such sections. Any payments provided for hereunder shall be paid net of any applicable withholding required under federal, state, or local law and any additional withholding to
which the Executive has agreed. 
 15. Validity. The invalidity or unenforceability of any provision of this Agreement shall not
affect the validity or enforceability of any other provision of this Agreement, which shall remain in full force and effect. 
 16.
Counterparts. This Agreement may be executed in several counterparts, each of which shall be deemed to be an original but all of which together will constitute one and the same instrument. 
  

 15 

 IN WITNESS WHEREOF, the parties have signed this Agreement as of the date set forth above. 
  

			
	WINDSTREAM CORPORATION
		
	 By:
	 	  

		 	 Jeffery R. Gardner

		 	 President and CEO

	
	EXECUTIVE
	  

  

 16 

 EXHIBIT A 
 ****** 
 WAIVER AND RELEASE AGREEMENT 
 THIS WAIVER AND RELEASE AGREEMENT (this “Waiver and Release”) is entered into by and between
            (“Executive”) and Windstream Corporation (the “Company”) (collectively, the “Parties”). 
 WHEREAS, the Parties have entered into a Change-in-Control Agreement dated
            , 20            (the “Agreement”); 
 WHEREAS, Executive’s employment has been or will be terminated on             in
accordance with the Agreement; 
 WHEREAS, Executive is required to sign this Waiver and Release in order to receive the payment of
certain severance benefits under the Agreement following termination of employment; and 
 WHEREAS, the Company has agreed to sign
this Waiver and Release. 
 NOW, THEREFORE, in consideration of the promises and agreements contained herein and other good and
valuable consideration, the sufficiency and receipt of which are hereby acknowledged, and intending to be legally bound, the Parties agree as follows: 
  

	1.	Subject to Section 4 of this Waiver and Release, this Waiver and Release is effective on the date hereof and will continue in effect as provided herein.

  

	2.	 In consideration of the payments to be made and the benefits to be received by Executive pursuant to Sections 4 and 5 of the Agreement (the “Severance
Benefits”) which Executive acknowledges are in addition to payments and benefits to which Executive would be entitled but for the Agreement (except as otherwise provided in the Agreement), Executive, on behalf of himself/herself, his/her heirs,
representatives, agents and assigns by dower or otherwise hereby COVENANTS NOT TO SUE OR OTHERWISE VOLUNTARILY PARTICIPATE IN ANY LAWSUIT AGAINST, FULLY RELEASES, INDEMNIFIES, HOLDS HARMLESS and OTHERWISE FOREVER DISCHARGES (i) the Company,
(ii) any companies controlled by, controlling or under common control with the Company, and any predecessors, successors or assigns to the foregoing (together with the Company, the “Windstream Group”) (iii) the Windstream
Group’s compensation, benefit, incentive (including, but not limited to, individual incentive, project incentive, annual incentive, long-term incentive and annual bonus), pension, welfare and other plans and arrangements, and any predecessor or
successor to any such plans and arrangements (including the sponsors, administrators and fiduciaries of any such plan and/or arrangements), and (iv) any of the Windstream Group’s current or former officers, directors, agents, executives,
employees, 

  

 17 

	 	 
attorneys, insurers, shareholders, predecessors, successors or assigns, from any and all actions, charges, claims, demands, damages or liabilities of any
kind or character whatsoever, known or unknown, which Executive now has or may have had whether or not based on or arising out of Executive’s employment relationship with the Windstream Group or the termination of that employment relationship
through the date of execution of this Waiver and Release, other than workers’ compensation claims filed prior to the date of execution of this Waiver and Release. Executive acknowledges and understands that in the event Executive files a charge
or complaint with the Equal Employment Opportunity Commission (“EEOC”), the Texas Workforce Commission Civil Rights Division (“TWCCRD”), the New Mexico Human Rights Commission (“NMHRC”), or other similar state agency,
the Occupational Safety and Health Administration (“OSHA”), or the Secretary of Labor, Executive shall be entitled to no relief, reinstatement, remuneration, damages, back pay, front pay, or compensation whatsoever from the Windstream
Group as a result of such charge or complaint. Executive understands and agrees that he is waiving and releasing any and all actions and causes of action, suits, debts, claims, complaints and demands of any kind whatsoever, in law or in equity,
including, but not limited to, the following: 

  

	 	a.	 Those arising under any federal, state or local statute, ordinance or common law governing or relating to the Parties’ employment relationship including, but
not limited to, (i) any claims on account of, arising out of or in any way connected with Executive’s hiring by the Windstream Group, employment with the Windstream Group or the termination of that employment; (ii) any claims alleged
or which could have been alleged in any charge or complaint against the Windstream Group, including, but not limited to, those with the EEOC, TWCCRD, NMHRC, or other similar state agency, OSHA and the Secretary of Labor; (iii) any claims
relating to the conduct, including action or inaction, of any executive, employee, officer, director, agent or other representative of the Windstream Group; (iv) any claims of discrimination, harassment or retaliation on any basis; (v) any
claims arising from any legal restrictions on an employer’s right to separate its employees; (vi) any claims for personal injury, compensatory or punitive damages, front pay, back pay, liquidated damages, treble damages, legal and/or
attorneys’ fees, expenses and litigation costs or other forms of relief; (vii) any claims for compensation and benefits; (viii) any cause of action or claim that could have been asserted in any litigation or other dispute resolution
process, regardless of forum (judicial, arbitral or other), against any employee, officer, director, agent or other representative of the Windstream Group; (ix) any claim for, or right to, arbitration, and any claim alleged or which could have
been alleged in any charge, complaint or request for arbitration against the Windstream Group; (x) any claim on account of, arising out of or in any way connected with any employment agreement between Executive and the Windstream Group;
(xi) any claim on account of, arising out of or in any way connected with the alleged termination of Executive’s employment without “cause” or for “good reason”; (xii) any claim on account of, arising out of or in
any way connected with medical, dental, life insurance or other welfare benefit plan coverage; and (xiii) all other causes of action sounding in contract, tort or other common law basis, 

  

 18 

	 	 
including, but not limited to: (a) the breach of any alleged oral or written contract; (b) negligent or intentional misrepresentations;
(c) wrongful discharge; (d) just cause dismissal; (e) defamation; (f) interference with contract or business relationship; (g) negligent or intentional infliction of emotional distress; (h) promissory estoppel;
(i) claims in equity or public policy; (j) assault; (k) battery; (l) breach of employee handbooks, manuals or other policies; (m) breach of fiduciary duty; (n) false imprisonment; (o) fraud; (p) invasion of
privacy; (q) whistleblower claims; (r) negligence, negligent hiring, retention or supervision and (s) constructive discharge; and 

  

	 	b.	Those arising under any law relating to sex, age, race, color, religion, handicap or disability, harassment, veteran status, sexual orientation, retaliation, or national origin
discrimination including, without limitation, any rights or claims arising under Title VII of the Civil Rights Act of 1866 and 1964, as amended, 42 U.S.C. §§ 1981 and 2000(e) et seq.; the Civil Rights Act of 1991; the Age
Discrimination in Employment Act of 1967, as amended, 29 U.S.C. §§ 621 et seq., as amended by the Older Workers Benefit Protection Act; the Americans with Disabilities Act of 1990, as amended, 42 U.S.C. §§ 12,101
et seq.; Sections 806 and 1107 of the Sarbanes-Oxley Act of 2002; the Fair Labor Standards Act of 1938, 29 U.S.C. §§ 201 et seq.; the National Labor Relations Act, 29 U.S.C. §§ 151 et
seq.; the Occupational Safety and Health Act, 29 U.S.C. §§ 651 et seq.; the Worker Adjustment and Retraining Notification Act, 29 U.S.C. §§ 2101, et seq.; the Texas Commission on Human Rights
Act, Tex. Lab. Code. Ann. §§21.001 et seq.; Tex. Lab. Code. Ann. §§21.051; Tex. Lab. Code. Ann. §§21.055, Texas Workers’ Compensation Act; Texas Whistleblower Act, Arkansas Civil Rights Act,
§16-123 et seq., the Arkansas Equal Pay Law §11-4 et seq.; the New Mexico Human Rights Act, N.M. Stat. Ann. §281-1-1 et seq., as such statutes may be amended from time to time; and

  

	 	c.	Those arising out of Employee Retirement Income Security Act of 1974, as amended; and 

  

	 	d.	Those arising out of the Family and Medical Leave Act, 29 U.S.C. §§ 2601 et seq.; and 

  

	 	e.	Those arising under the civil rights, labor and employment laws of any state, municipality or local ordinance; and 

  

	 	f.	Any claim for reinstatement, compensatory damages, back pay, front pay, interest, punitive damages, special damages, legal and/or attorneys’ fees, expenses and litigation costs
including expert fees; and 

  

	 	g.	Any other federal, state or local law that affords employees or individuals protection of any kind whatsoever. 

  

 19 

	3.	The Parties acknowledge that it is their mutual and specific intent that this Waiver and Release fully complies with the requirements of the Older Workers Benefit Protection Act (29
U.S.C. § 626) and any similar law governing the release of claims. Accordingly, Executive hereby acknowledges that: 

  

	 	a.	Executive has consulted with an attorney prior to executing this Waiver and Release and acknowledges being given the advice to do so. Executive represents that Executive has read
and fully understands all of the provisions of this Waiver and Release. Executive represents that Executive is voluntarily signing this Waiver and Release. 

  

	 	b.	Executive has been offered at least forty-five (45) days in which to review and consider this Waiver and Release. 

  

	 	c.	Executive waives any right to assert any claim or demand for reemployment with the Windstream Group. 

  

	 	d.	Executive acknowledges receipt of the attached OWBPA Notice containing the titles and ages of employees who are eligible and ineligible for this program in Executive’s
decisional unit. 

  

	4.	The Parties agree that this Waiver and Release shall not become effective and enforceable until the date this Waiver and Release is signed by both Parties or seven (7) calendar
days after its execution by Executive, whichever is later. Executive may revoke this Waiver and Release for any reason by providing written notice of such intent to the following individual within seven (7) days after he has signed this Waiver
and Release, thereby forfeiting Executive’s right to receive any Severance Benefits and rendering this Waiver and Release null and void in its entirety: 

 Ms. Susan Bradley 
 Windstream
Corporation 
 4001 Rodney Parham Drive 
 Little Rock, Arkansas 72212 
  

	5.	Notwithstanding anything herein to the contrary, the sole matters to which the Waiver and Release do not apply are: (i) Executive’s rights of indemnification and directors
and officers liability insurance coverage to which he was entitled immediately prior to             with regard to his service as an officer or director of any member of the Windstream
Group; (ii) Executive’s rights under any tax-qualified pension or claims for accrued vested benefits under any other employee benefit plan, policy or arrangement (whether tax-qualified or not) maintained by the Windstream Group or under
the Consolidated Omnibus Budget Reconciliation Act of 1985; or (iii) Executive’s rights under Sections 4 and 5 of the Agreement which are intended to survive termination of employment. 

  

 20 

	6.	Executive specifically agrees and understands that the existence and terms of this Waiver and Release are strictly CONFIDENTIAL and that such confidentiality is a material term of
this Waiver and Release. Accordingly, except as required by law or unless authorized to do so by the Company in writing, Executive agrees that he shall not communicate, display or otherwise reveal any of the contents of this Waiver and Release to
anyone other than his spouse, attorney or financial advisor, provided, however, that they are first advised of the confidential nature of this Waiver and Release and Executive obtains their agreement to be bound by the same. The
Company agrees that Executive may respond to legitimate inquiries regarding his employment with the Company by stating that the Parties terminated their relationship on an amicable basis and that the Parties have entered into a confidential Waiver
and Release that prohibits him from further discussing the specifics of his separation. Nothing contained herein shall be construed to prevent Executive from discussing or otherwise advising subsequent employers of the existence of any obligations
as set forth in the Agreement. Further, nothing contained herein shall be construed to limit or otherwise restrict the Windstream Group’s ability to disclose the terms and conditions of this Waiver and Release as may be required by law or
business necessity. 

  

	7.	In the event that Executive breaches or threatens to breach any provision of this Waiver and Release, he agrees that the Windstream Group shall be entitled to seek any and all
equitable and legal relief provided by law, specifically including immediate and permanent injunctive relief. Executive hereby waives any claim that the Windstream Group has an adequate remedy at law. In addition, and to the extent not prohibited by
law, Executive agrees that the Windstream Group shall be entitled to an award of all costs and attorneys’ fees incurred by the Windstream Group in any successful effort to enforce the terms of this Waiver and Release. Executive agrees that the
foregoing relief shall not be construed to limit or otherwise restrict the Windstream Group’s ability to pursue any other remedy provided by law, including the recovery of any actual, compensatory or punitive damages. Moreover, if Executive
pursues any claims against the Company subject to the foregoing Waiver and Release, Executive agrees to immediately reimburse the Company for the value of all Severance Benefits received to the fullest extent permitted by law.

  

	8.	The Parties acknowledge that this Waiver and Release is entered into solely for the purpose of ending their employment relationship on an amicable basis and shall not be construed
as an admission of liability or wrongdoing by either Party and that both the Windstream Group and Executive have expressly denied any such liability or wrongdoing. Executive agrees that he/she is eligible for re-employment by Windstream Group only
by mutual agreement and consent of the Parties. 

  

	9.	Each of the promises and obligations contained in this Waiver and Release shall be binding upon and shall inure to the benefit of the heirs, executors, administrators, assigns and
successors in interest of each of the Parties. 

  

	10.	 The Parties agree that each and every paragraph, sentence, clause, term and provision of this Waiver and Release is severable and that, if any portion of this
Waiver and Release 

  

 21 

	 	 
should be deemed not enforceable for any reason, such portion shall be stricken and the remaining portion or portions thereof should continue to be enforced
to the fullest extent permitted by applicable law. 

  

	11.	This Waiver and Release shall be interpreted, enforced and governed under the laws of the State of Delaware, without regard to any applicable state’s choice of law provisions.

  

	12.	Executive represents and acknowledges that in signing this Waiver and Release he does not rely, and has not relied, upon any representation or statement made by the Windstream Group
or by any of the Windstream Group’s employees, officers, agents, stockholders, directors or attorneys with regard to the subject matter, basis or effect of this Waiver and Release other than those specifically contained herein.

  

	13.	This Waiver and Release represents the entire agreement between the Parties concerning the subject matter hereof, shall supersede any and all prior agreements which may otherwise
exist between them concerning the subject matter hereof (specifically excluding, however, the post-termination obligations contained in the Agreement), and shall not be altered, amended, modified or otherwise changed except by a writing executed by
both Parties. 

 PLEASE READ CAREFULLY. WITH RESPECT TO EXECUTIVE, 
 THIS WAIVER AND RELEASE INCLUDES A COMPLETE RELEASE OF ALL 
 KNOWN AND UNKNOWN CLAIMS. 
 IN WITNESS WHEREOF, the Parties have themselves signed, or caused a duly
authorized agent thereof to sign, this Waiver and Release on their behalf and thereby acknowledge their intent to be bound by its terms and conditions. 
  

							
	 EXECUTIVE
	  	WINDSTREAM CORPORATION
				
	Signed:	 	  
	  	By:	 	  

	Printed:	 		  	Title:	 	  

	Dated:	 	  
	  	Dated:	 	  

  

 22

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