Document:

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                                                                   EXHIBIT 10.39

                              EMPLOYMENT AGREEMENT

                  THIS EMPLOYMENT AGREEMENT (this "Agreement") is entered into
this 20th day of March, 2000, and is effective as of April 1, 1999, by and
between ClientLogic Operating Corporation, formerly known as ClientLogic
Corporation, a Delaware corporation (the "Company"), and Gene S. Morphis
("Executive").

                                    RECITALS

                  WHEREAS, the Company desires that Executive serve as an
employee of the Company and the Executive desires to be so employed by the
Company, upon the terms and conditions hereof;

                  WHEREAS, Executive was heretofore employed by Onex Service
Partners, dba ECM Partners, a New York general partnership ("ECM"), in
connection with Executive's service as Chief Financial Officer of the Company;
and

                  WHEREAS, Executive, the Company and ECM desire to terminate
Executive's employment arrangement with ECM and replace such arrangement with an
employment arrangement with the Company, as set forth in this Agreement;

                  NOW THEREFORE, in consideration of the mutual covenants herein
contained, and other good and valuable consideration, the receipt and
sufficiency of which is hereby acknowledged, the parties agree as follows:

         1. Employment.

         (a) Subject to the terms and conditions of this Agreement, the Company
agrees to employ Executive to render exclusive and full-time services and devote
substantially all of his business time and efforts to the Company and to serve
on its behalf as the Chief Financial Officer of the Company and, if so requested
by the Board of Directors of the Company (the "Board"), as a director or chief
financial officer of any other business in the call center, direct marketing and
enterprise customer management industry in which the Company or any affiliate of
the Company has an interest (a "Portfolio Company"), subject to the terms and
conditions hereof and to the direction and control of the Board. In his capacity
as the Chief Financial Officer of the Company, Executive shall report to the
Company's Chief Executive Officer and the Board and shall have the executive
powers, responsibilities and authorities as are assigned by Chief Executive
Officer or the Board consistent with the Bylaws of the Company.

         (b) Subject to the terms and conditions of this Agreement, Executive
hereby agrees to render exclusive and full-time services and to devote
substantially all of his business time and efforts to the Company in connection
with his service as the Chief Financial Officer of the Company and, if so
requested by the Board, as a director or chief financial officer of any other
Portfolio Company, subject to the terms and conditions hereof and to the
direction and control of the Board. Executive shall perform such duties and
exercise such powers with respect to the

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activities of the Company, commensurate with his position as the Chief Financial
Officer of the Company, as the Board and the Chief Executive Officer shall from
time to time delegate to him on such terms and conditions and subject to such
restrictions as the Board may reasonably from time to time impose. Executive
acknowledges that such duties may from time to time include serving as officer
or director of subsidiaries of the Company and/or ClientLogic Corporation,
formerly known as ClientLogic Holding Corporation, a Delaware corporation and
parent of the Company ("ClientLogic").

         (c) Nothing in this Agreement shall preclude Executive from
participating in charitable or community activities that do not interfere with
his duties and responsibilities hereunder or conflict with the interests of the
Company or any other Portfolio Company.

         2. Term of Employment. Executive's term of employment under this
Agreement shall be for a period commencing on the effective date hereof and
ending on the second anniversary of the effective date hereof (the "Term"),
unless Executive's employment is terminated prior to the completion of the Term
pursuant to this Agreement; provided, however, that any termination of
employment by Executive (other than for death or Permanent Disability (as
defined in Section 6(b)) may only be made upon ninety (90) days prior written
notice to the Company; provided, further, that this Agreement shall be
automatically extended for one 12-month period unless one party hereto gives
written notice to the other party hereto of termination of this Agreement at
least 12 months prior to the end of the initial 2 year Term.

         3. Compensation.

         (a) Salary. During the Term, except to the extent that any such amounts
have been paid to Executive by ECM, the Company shall pay Executive a base
salary ("Base Salary") at the rate of Two Hundred Fifty Thousand Dollars
($250,000) per annum payable in 26 equal monthly installments of $9,615.38 in
accordance with the ordinary payroll practices of the Company. Any increase in
Base Salary during the Term shall be at the sole discretion of the Board and, as
so denominated and increased, shall constitute "Base Salary" hereunder.

         (b) Annual Bonus. In addition to his Base Salary, Executive shall, for
the fiscal year ended December 31, 1999 ("Fiscal 1999") be paid a cash bonus
pursuant to one (but not more than one) of the following clauses (i), (ii),
(iii), (iv) or (v). Except with respect to any bonus paid pursuant to clause (v)
below, any bonus due pursuant to the provisions hereof will be based upon the
audited financial statements for Fiscal 1999 of ClientLogic and its subsidiaries
on a consolidated basis (adjusted as appropriate, pursuant to the provisions of
this Section 3(b)) and will be payable within thirty (30) days after receipt of
such audited financial statements by ClientLogic.

             (i)   One Hundred Twenty Five Thousand Dollars ($125,000) payable
to Executive only upon the achievement of at least ninety percent (90%) of the
Company's targeted earnings before interest, income taxes, depreciation and
amortization ("EBITDA Target") as established by the Board; or

             (ii)  Two Hundred Fifty Thousand Dollars ($250,000) payable to
Executive only upon the achievement of one hundred percent (100%) of the EBITDA
Target; or

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             (iii) Three Hundred Thousand Dollars ($300,000) payable to
Executive only upon the achievement of one hundred-ten percent (110%) of the
EBITDA Target; or

             (iv)  Three Hundred Fifty Thousand Dollars ($350,000) payable to
Executive only upon the achievement of one hundred twenty percent (120%) of the
EBITDA Target; or

             (v)   Notwithstanding anything to the contrary contained herein, in
the event that that Board or the Compensation Committee of the Board of
Directors of ClientLogic ("Compensation Committee") determines, in their sole
and absolute discretion, that no bonus is due pursuant any of clauses (i)
through (iv) above, the Board or the Compensation Committee may, in their sole
and absolute discretion, direct that the Company pay to Executive, and the
Company shall upon such direction pay to Executive, a bonus for Fiscal 1999 not
to exceed One Hundred Thousand Dollars ($100,000).

                  If, during Fiscal 1999, the Company satisfies the EBITDA
Target in more than one of the foregoing clauses (b)(i), (ii), (iii) and (iv),
Executive shall only be entitled to receive the bonus amount which is highest
among the clause satisfied and shall not be allowed to cumulate any other bonus
amounts. For purposes of determining achievement of any EBITDA Target, only the
current operations of the Company on the date hereof shall be considered and the
EBITDA Target contributions of any entities or operations acquired by the
Company or its subsidiaries subsequent to the date hereof shall be specifically
excluded. To the extent that ClientLogic or any subsidiary thereof has after the
date hereof acquired the business or operations of any other entity through an
asset purchase, merger, consolidation or otherwise, Executive agrees to cause
the Company to keep such separate records as are reasonable in order to
determine whether or not any EBITDA Targets relating to this Section 3(b) have
been achieved. The Board shall have the right to finally determine in its sole
and absolute discretion whether or not any goal has been achieved.

                  For periods after Fiscal 1999, the Board will establish bonus
targets for Executive consistent with industry practices for similarly situated
executives, based upon the Company's consolidated business plan, as approved by
the Board, for businesses under Executive's responsibility.

         4. Employee Benefits.

         (a) Employee Benefit Programs, Plans and Practices. During the Term,
except to the extent that any such coverage has been provided to Executive by
ECM, the Company shall provide Executive with coverage under employee pension
and welfare benefit programs, plans and practices generally applicable to the
Company's employees (to the extent permitted for and generally provided to
senior executives of the Company under any employee benefit plan or underlying
insurance policy) in accordance with the terms thereof as in effect from time to
time.

         (b) Vacation. During the Term, Executive shall be entitled to twenty
(20) business days paid vacation in each calendar year, which shall be taken at
such times as are consistent

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with Executive's responsibilities hereunder. Any vacation days unused at the end
of any calendar year shall be forfeited.

         5. Expenses. Executive is authorized to incur reasonable business
expenses in carrying out his duties and responsibilities under this Agreement
consistent with the Company's then-existing policies regarding incurrence of
business expenses. The Company will reimburse Executive for such expenses upon
presentation by Executive from time to time of appropriately itemized and
approved (in accordance with the Company's then-existing policy) accounts of
such expenditures.

         6. Termination of Employment.

         (a) Termination Without Cause; Change of Control. The Company may
terminate Executive's employment at any time for any reason and nothing herein
shall be construed as a representation or covenant to continue Executive's
employment. If Executive's employment is terminated (i) by the Company (a) other
than for Permanent Disability (as defined in Section 6(b)), death or Cause (as
defined in Section 6(d)) or (b) in anticipation of a Change of Control (as
defined in this Section 6(a)) or (ii) by Executive (a) within ninety (90) days
after a Change of Control or (b) for Good Reason (as defined in this Section
6(a)) during the Term, Executive shall:

            (w) receive such payments, if any, under plans or programs for the
benefit of senior executives of the Company, including but not limited to those
referred to in Section 4 hereof, to which he is entitled pursuant to the terms
of such plans or programs, and any accrued and unpaid Base Salary, accrued
vacation and previously incurred business expense to which Executive is entitled
hereunder through the date of termination;

            (x) receive, payable in accordance with the ordinary payroll
practices of the Company, an amount in addition to any cash compensation
provided in the immediately preceding subsection (w) which shall be equal to
twelve (12) months of Executive's annual Base Salary;

            (y) receive an amount, prorated to the date of such termination, of
the annual bonus provided for in Section 3(b); and

            (z) continue to receive the medical, life insurance and dental
benefits referenced in Section 4(a) (other than tax-qualified retirement or
disability) until the first anniversary of the date of such termination;

provided, however, that payments and benefits due hereunder shall be reduced by
any amounts owed by Executive to the Company; provided; further the Executives
eligibility to receive any prorated bonus under subclause (y) above shall be
measured as of the quarter closest to Executive's termination date with the
EBITDA Target being adjusted by the Board. The obligation of the Company to make
payments to Executive provided by the prior sentence shall be contingent upon
the receipt by the Company of a general release, executed in accordance with
applicable law by Executive, releasing the Company and its affiliates from any
liability to the Executive except as set forth herein.

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                  A "Change of Control" shall be deemed to have occurred if,
subsequent to the date hereof, any "person" (as such term is defined in Section
13(d) of the Securities Exchange Act of 1934), other than the stockholders of
ClientLogic on the date hereof, and/or their respective affiliates, employees,
officers, directors or successors, is or becomes the beneficial owner, directly
or indirectly, of securities of ClientLogic representing a majority of the
combined voting power of ClientLogic's then outstanding voting securities. "Good
Reason" shall be defined as: (i) a reduction in Executive's Base Salary or the
adoption of an annual cash bonus plan that would materially impair the ability
of Executive to receive any bonus (other than the establishment of EBITDA or
other performance targets to be set in good faith by the Board) or (ii) a
substantial reduction in Executive's duties and responsibilities.

         (b) Permanent Disability. If Executive is unable to engage in the
activities required by Executive's job by reason of any medically determined
physical or mental impairment which can be expected to result in death or which
has lasted or can be expected to last for a continuous period of at least six
(6) months ("Permanent Disability"), the Company or Executive may terminate
Executive's employment on written notice thereof, and Executive shall receive or
commence receiving, as soon as practicable, accrued but unpaid Base Salary and
such payments under applicable Company plans or programs, including but not
limited to those referred to in Section 4, to which he is entitled pursuant to
the terms of such plans or programs, reduced by the amounts of any disability
policy maintained by the Company for its employees.

         (c) Death. In the event of Executive's death during the Term,
Executive's estate or designated beneficiaries shall receive or commence
receiving, as soon as practicable, accrued but unpaid Base Salary and such
payments under applicable plans or programs, including but not limited to those
referred to in Section 4, to which Executive's estate or designated
beneficiaries are entitled pursuant to the terms of such plans or programs.

         (d) Termination for Cause; Resignation by Executive. The Company shall
have the right to terminate the employment of Executive for Cause. In the event
that Executive's employment is terminated by the Company for Cause or by
Executive for any reason (other than by Executive for Good Reason or as a result
of Executive's Permanent Disability or death or within ninety (90) days after a
Change of Control) during the Term, Executive shall not be entitled to the
payment of any compensation otherwise included under this Agreement other than
accrued and unpaid Base Salary, any unpaid business expenses incurred and
submitted in accordance with then-existing Company policy and any vested
benefits under the 401(k) benefits plan adopted by the Company or an affiliate
of the Company. After the termination of Executive's employment under this
Section 6(d), the obligations of the Company under this Agreement to make any
further payments, or provide any benefits specified herein, to Executive shall
thereupon cease and terminate.

         As used herein, the term "Cause" shall be limited to (i) the willful
refusal by Executive to perform in any material respect his duties or
responsibilities to the Company or to any Portfolio Company with which the
Executive is serving as an executive officer or director, or willful disregard
in any material respect of any financial or other budgetary limitations
established in good faith by the Company or by any Portfolio Company with which
Executive is serving as an executive officer or director; (ii) the willful
engaging by Executive in conduct that

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causes material injury, monetarily or otherwise, to the Company or any Portfolio
Company with which Executive is serving as an executive officer or director,
including, but not limited to, misappropriation or conversion of assets of the
Company or any Portfolio Company (other than nonmaterial assets), unless such
actions were approved by the Board or the board of directors of the Portfolio
Company involved; (iii) conviction of or entry of a plea of nolo contendere to a
felony; or (iv) a material breach of this Agreement by engaging in violation of
the restrictive covenants in this Agreement. No act or failure to act by
Executive shall be deemed "willful" if done, or omitted to be done, by him in
good faith and with the reasonable belief that his action or omission was in the
best interests of the Company.

         7. Confidentiality. Executive shall not, without the prior written
consent of the Company, use, divulge, disclose or make accessible to any other
person, firm, partnership, corporation or other entity any Confidential
Information (as hereinafter defined) pertaining to the business of ClientLogic,
the Company, any other Portfolio Company or any of their respective subsidiaries
or affiliates, except for disclosures made during Executive's employment by the
Company in the business of and for the benefit of the Company. For purposes of
this Section 7, "Confidential Information" means any information or material
which ClientLogic, the Company, any other Portfolio Company or their respective
subsidiaries or affiliates (the "Restricted Group") treats as proprietary or
designates as "Confidential," which is not generally known by non-employer
personnel, and to which Executive obtains knowledge or access as a result of
Executive's relationship with the Company or any Portfolio Company. Confidential
Information includes, but is not limited to, discoveries, ideas, concepts,
techniques, data, documentation, research, procedures, know-how, marketing
techniques, materials, plans, names of customers and advertisers, and
information relating to past and prospective customers' and advertisers' cost
data, pricing policies and financial information, received, originated or
discovered by employees or agents. Confidential Information includes non-public
information of vendors and clients of the Company or any Portfolio Company and
their affiliates. Confidential Information does not include any information (i)
ascertained or obtained other than from, or as a result of Executive's
relationship with, ClientLogic, the Company, any other Portfolio Company or any
of their subsidiaries or affiliates, or (ii) which is or becomes known to the
public other than through a breach of this Agreement. Notwithstanding the
foregoing, Executive shall not be required to maintain as confidential any
information disclosed to him that is required to be disclosed as a result of
valid legal process, so long as prior notice of, and a reasonable opportunity to
prevent, such required disclosure is given to the Company.

         8. Noncompetition; Nonsolicitation.

         (a) During the Term and for the longer of (i) one (1) year thereafter
or one (1) year following the termination of Executive's employment or (ii) in
the event that any options are granted to Executive by ClientLogic, the Company,
any other Portfolio Company or any affiliate of the foregoing to purchase
capital stock of such entity and such options have vested and or any portion of
Executive's partnership interest in ECM Partners II, L.P., a Delaware limited
partnership has vested, three (3) years thereafter (in either case, the
"Noncompetition Period"), Executive agrees that, without the prior written
consent of the Company, (A) he will not, directly or indirectly, either as
principal, manager, agent, consultant, officer, stockholder,

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partner, investor, lender or employee or in any other capacity, carry on, be
engaged in or have any financial interest in, any business in Competition (as
defined in Section 8(b)) with the business of the Restricted Group and (B) he
shall not, on his own behalf or on behalf of any person, firm or company,
directly or indirectly, solicit or hire for the benefit of anyone, other than
the Restricted Group, any person who is, or was at any time during the six (6)
months immediately preceding the time of the solicitation or hiring by
Executive, employed by the Restricted Group or any member thereof.

         (b) For purposes of this Section 8, a business shall be deemed to be in
"Competition" with the Restricted Group if it is principally engaged in the call
center, direct marketing, database marketing and enterprise customer management
industry within North America and any other geographic area in which any member
of the Restricted Group conducts such business during the Noncompetition Period.
Nothing in this Section 8 shall be construed so as to preclude Executive from
investing in any publicly or privately held company, provided Executive's
beneficial ownership of any class of such company's securities does not exceed
1% of the outstanding securities of such class.

         (c) Executive and the Company agree that this covenant not to compete
is a reasonable covenant under the circumstances, and further agree that if in
the opinion of any court of competent jurisdiction such restraint is not
reasonable in any respect, such court shall have the right, power and authority
to excise or modify such provision or provisions of this covenant as to the
court shall appear not reasonable and to enforce the remainder of the covenant
as so amended. Executive agrees that any breach of the covenants contained in
this Section 8 would irreparably injure the Company. Accordingly, Executive
agrees that the Company may, in addition to pursuing any other remedies it may
have in law or in equity, obtain an injunction against Executive, without the
requirement of posting bond, from any court having jurisdiction over the matter
restraining any further violation or threatened violation of this Agreement by
Executive and cease making any payments otherwise required by this Agreement;
provided, however, that in the event a court of competent jurisdiction, which
recognizes the validity of the provisions of this Section 8, finds Executive not
to be in violation of the provisions of this Section 8, then the Company shall
pay to Executive, in a lump sum, within ten (10) days of such determination, all
amounts that would have been payable to Executive hereunder through the date of
such determination and continue making any other payments due with respect to
periods of time subsequent to such determination in accordance with the
provisions of this Agreement.

         9. Beneficiaries. Executive shall be entitled to select (and change, to
the extent permitted under any applicable law) a beneficiary or beneficiaries to
receive any compensation or benefit payable hereunder following Executive's
death, and may change such election, in either case by giving the Company
written notice thereof. In the event of Executive's death or a judicial
determination of his incompetence, reference in this Agreement to Executive
shall be deemed, where appropriate, to refer to his beneficiary, estate or other
legal representative, and the Company shall pay amounts payable under this
Agreement, unless otherwise provided herein, in accordance with the terms of
this Agreement, to Executive's personal or legal representatives, executors,
administrators, heirs, distributees, devisees, legatees or estate, as the case
may be.

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         10. Release of Claims Regarding Former Employment with ECM.

         (a) Executive hereby acknowledges, agrees, represents and warrants
that, as of the date that this Agreement is executed, he is not a party to any
binding agreement relating to any employment or consulting arrangement between
Executive, on the one hand, and ECM, on the other hand.

         (b) Executive hereby fully releases and forever discharges each of the
Company, ECM, their direct or indirect parents, subsidiaries and affiliates
(each a "Related Entity"), and all successors, assigns, directors, officers,
partners, employees, consultants, agents, representatives, stockholders and
affiliates of the Company, ECM or any Related Entity (collectively, the "Company
Parties") from any and all claims, liabilities or obligations, whether now
existing or hereafter arising, which relate to or arise out of any employment
arrangement between Executive, on the one hand, and ECM, on the other hand,
which may, notwithstanding anything to the contrary herein contained, be
determined by any means to be binding upon ECM, as of any relevant time.
Furthermore, Executive, on behalf of himself and Executive's spouse, their
attorneys, heirs, executors, administrators, and assigns (collectively, the
"Executive Parties"), hereby covenants forever not to assert, file, prosecute,
commence, institute (or sponsor or purposely facilitate any person in connection
with the foregoing), any complaint or lawsuit or any legal, equitable or
administrative proceeding of any nature, against any of the Company Parties in
connection with any matter released in this paragraph, and represents and
warrants that no other person or entity has initiated or, to the extent within
his or her control, will initiate any such proceeding on behalf of Executive or
any Executive Party.

         (c) Executive further agrees to indemnify, defend and hold harmless all
Company Parties, including, without limitation, ECM (whom the parties
acknowledge and agree to be an intended third-party beneficiary of this
Agreement), from and against any and all Indemnifiable Losses to the extent
relating to, resulting from or arising out of any breach of the representations,
warranties or covenants contained in this Section 10. The term "Indemnifiable
Losses" means any and all damages, losses, liabilities, obligations, costs and
expenses, including, without limitation, reasonable costs and expenses of
investigation, and any and all claims, demands or suits (by any person or
entity), including, without limitation, the costs and expenses of any and all
actions, suits, proceedings, demands, assessments, judgments, settlements and
compromises relating thereto and including reasonable attorneys' fees and
expenses in connection therewith.

         11. Survival. The respective rights and obligations of the parties
hereunder shall survive any termination of this Agreement to the extent
necessary to the intended preservation of such rights and obligations.
Specifically, but not exclusively, notwithstanding the expiration of the term of
this Agreement, the provisions of Sections 7 and 8 hereunder shall remain in
effect as long as is necessary to give effect thereto. The provisions of this
Section 11 are in addition to the survivorship provisions of any other section
of this Agreement.

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         12. Notices. All notices or communications hereunder shall be in
writing, addressed as follows:

         To the Company:

         ClientLogic Operating Corporation
         2 American Center
         3102 West End Avenue
         Suite 1000
         Nashville, Tennessee 37203
         Attn:  Mark R. Briggs
         Facsimile No.:  (615) 301-7196

         with copies to:

         ClientLogic Operating Corporation
         2 American Center
         3102 West End Avenue
         Suite 1000
         Nashville, Tennessee 37203
         Attn:  General Counsel
         Facsimile No.:  (615) 301-7196

         To Executive:

         Mr. Gene S. Morphis
         193 Carronbridge Way
         Franklin, TN  37067

Any such notice or communication shall be delivered by hand or by courier or
sent certified or registered mail, return receipt requested, postage prepaid,
addressed as above (or to such other address as such party may designate in a
notice duly delivered as described above), and the date actually delivered by
hand or the third business day after the actual date of mailing shall constitute
the time at which notice was given.

         13. Legal Fees. Each party shall bear the costs of any legal fees and
other fees and expenses which may be incurred in respect of enforcing his or its
respective rights under this Agreement. The Company shall reimburse Executive
for reasonable legal fees incurred in connection with negotiation of this
Agreement.

         14. Assignment. This contract shall be binding upon and inure to the
benefit of the heirs and representatives of Executive and the assigns and
successors of the Company, but neither this Agreement nor any rights or
obligations hereunder shall be assignable or otherwise subject to hypothecation
by Executive (except by will or by operation of the laws of intestate

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succession) or by the Company, except that the Company may assign this Agreement
to any successor (whether by merger, purchase or otherwise) to all or
substantially all of the ownership interests, assets or businesses of the
Company, if such successor expressly agrees to assume the obligations of the
Company hereunder.

         15. Amendment. This Agreement may only be amended by written agreement
of the parties hereto.

         16. Governing Law. This Agreement shall be construed, interpreted and
governed in accordance with the laws of the state of New York, without reference
to rules relating to conflicts of law.

         17. Arbitration. Any dispute or controversy arising under or in
connection with this Agreement shall be settled exclusively by arbitration in
Nashville, Tennessee, or, if the Company has been relocated, the city to which
such relocation was made, in accordance with the commercial arbitration rules of
the American Arbitration Association then in effect; provided, however, that the
Company shall be entitled to seek a restraining order or injunction in any court
of competent jurisdiction with respect to any breach or threatened breach of any
provision of Section 7 or 8 above. Any judgment may be entered on the
arbitrator's award in any court having jurisdiction.

         18. Waiver. No failure on the part of any party hereto to exercise and
no delay in exercising any right, power or remedy hereunder will operate as a
waiver thereof, nor will any single or partial exercise of any right, power or
remedy.

         19. Validity. If any provision of this Agreement is held to be illegal,
invalid, or unenforceable under any present or future law or court decision, and
if the rights or obligations of the Company and Executive will not be materially
and adversely affected thereby, (a) such provision shall be fully severable from
this Agreement, (b) this Agreement shall be construed and enforced as if such
illegal, invalid, or unenforceable provision had never comprised a part hereof,
(c) the remaining provisions of this Agreement shall remain in full force and
effect and shall not be affected by the illegal, invalid, or unenforceable
provision or by its severance herefrom, and (d) in lieu of such illegal,
invalid, or unenforceable provision, there shall be added automatically as a
part of this Agreement a legal, valid, and enforceable provision as similar to
the terms and intent of such illegal, invalid, or unenforceable provision as may
be possible.

         20. Withholding. The Company shall be entitled to withhold from payment
any amount, however characterized, required by law.

         21. Counterparts. This Agreement may be executed in two or more
counterparts, each of which will be deemed an original.

         22. Headings. The headings and titles to sections and paragraphs of
this Agreement are inserted for convenience only and shall not be deemed a part
of or affect the construction or interpretation of any provisions hereof.

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         23. References. All references to Sections shall, unless otherwise
specified, be to Sections of this Agreement.

           [The remainder of this page is intentionally left blank.]

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                  IN WITNESS WHEREOF, the parties have caused this Agreement to
be executed, all as of the date first written above.

                                   CLIENTLOGIC OPERATING CORPORATION

                                   By:  /s/ MARK R. BRIGGS
                                      -----------------------------------------
                                   Name: Mark R. Briggs
                                   Title: President

                                   EXECUTIVE

                                   /s/ GENE S. MORPHIS
                                   --------------------------------------------
                                   Gene S. Morphis<PAGE>   1
                                                                  EXHIBIT 10.51

[CLIENTLOGIC LOGO]

February 23, 1999

Dear Bill Rella:

On behalf of myself and the 3,500 associates at ClientLogic, I want to welcome
you to our company. It is our hope that you will find your experience with us
both professionally rewarding and personally enjoyable.

ClientLogic is the world's leading outsourcing provider of direct sales,
customer service and technical support service to the high technology industry.
Our mission is to make it easier for our clients to acquire, service, support
and retain their customers. We believe you can make a significant contribution
towards achieving our goals.

To confirm the terms of your employment, I would like to reiterate the details
of our verbal offer to you:

1. POSITION:          EXECUTIVE VICE PRESIDENT, CLIENTLOGIC

2. REPORTS TO:        Mark Briggs, President

3. STATUS:            Full-time, Exempt

4. TERM OF AGREEMENT: 1 year

5. SALARY:            $360,000 annually, paid on a bi-weekly basis

6. BONUS:             365,000 shares at a grant of $1.75 based on the
                      following targets and terms:
                      Assume Ebitda targets for the former LCS at $12M
                      Assume Ebitda targets for the combined ClientLogic at $22M
                      50% Ebitda targets of the former LCS
                      Schedule as follows:
                               At $12M Ebitda (LCS)       182,500 stock options

                      50% Ebitda targets of the combined ClientLogic
                               At $10M Ebitda (SSG/NDR)   182,500 stock options
                      50% pro rated threshold - nothing issued below 50%
                      performance
                               At $6M Ebitda (LCS)         91,250 stock options
                               At $5M Ebitda (SSG/NDR)     91,250 stock options
                      Up to 150% accelerator
                               At $18M Ebitda (LCS)       273,750
                               At $15M Ebitda (SSG/NDR)   273,750
                      Subject to shareholders policy. Options are vested when
                      earned.

7. STOCK
   OPTIONS:           This issuance of 250,000 stock options is offered at
                      $1.75 per share Options Committee and Board. Future
                      options may be offered and the price may change as granted
                      by ClientLogic's Options Committee and adopted by
                      ClientLogic's Board of Directors.

<PAGE>   2

[CLIENTLOGIC LOGO]

8. TERMINATION

   Notwithstanding anything to the contrary contained in the Agreement, the
   Executive's employment hereunder may be terminated as follows:

   (a)  Death. The Executive's employment hereunder shall terminate upon his
        death.

   (b)  Disability. If, as a result of the Executive's incapacity due to
        physical or mental illness, the Executive shall have been absent from
        his duties hereunder on a full-time basis for ninety (90) consecutive
        days or for a total of one hundred eighty (180) days during any twelve
        (12) month period, and within thirty (30) days after written Notice of
        Termination (as hereinafter defined) is given, shall not have returned
        to the performance of his duties hereunder on a full-time basis,
        ClientLogic may terminate the Executive's employment.

   (c)  Cause. ClientLogic may terminate the Executive's employment hereunder
        for "cause". For purposes of this Agreement, ClientLogic shall have
        "cause" to terminate the Executive's employment hereunder upon (i) the
        Executive's conviction of any illegal act, or (ii) the violation by the
        Executive of the provisions of Section 9 hereof. If the Executive's
        employment shall be terminated for cause at any time during the Term of
        this Agreement, ClientLogic shall pay to the Executive his base salary
        at the rate in effect on the Termination Date through and including the
        Termination Date.

   (d)  Without Cause. ClientLogic may terminate the Executive's employment
        hereunder without "cause". If employment is terminated without cause,
        the Company shall continue to pay your base salary and provide all
        benefits that are being received by you at the time of your termination
        for a period of six (6) months from your termination date.

   (e)  Notice of Termination. Any termination by ClientLogic pursuant to any
        of the above Subsections (b)(Disability) and (c)(Cause), shall be
        communicated by a written notice of termination (a "Notice of
        Termination") specifying in reasonable detail those termination
        provisions in this Agreement relied upon, the date on which the
        termination shall be effective (the "Termination Date"), and, if
        applicable, shall set forth in reasonable detail the facts and
        circumstances claimed to provide a basis for such termination.

   (f)  No Further Compensation. Except as otherwise expressly provided above
        in this section, no further compensation, wages, bonus or base salary
        shall be payable by ClientLogic to the Executive following the
        termination of the Executive's employment with ClientLogic.

9. NON-COMPETITION; CONFIDENTIALITY; DISCOVERIES AND INVENTIONS;
   NON-INTERFERENCE:

   (a) During the term of the Executive's employment under this Agreement and
       for a period ending one (1) year thereafter, or, if earlier for the
       period ending on the date on which the Executive no longer owns any
       common stock of ClientLogic or has any right to purchase common stock of
       ClientLogic in connection with the exercise any stock options, the
       Executive will not directly or indirectly:

       (i) as an individual, partner, shareholder, investor, creditor, director,
       officer, principal, agent, employee, trustee, consultant, adviser or in
       any other relationship or capacity, take any action in, or participate or
       become interested in or associated with any person (other than
       ClientLogic) engaged in, or permit his name or goodwill to be used in
       connection with, the business of selling or distributing computer
       software or related materials or any other business that competes with
       any business engaged in by ClientLogic or any division, group or
       subsidiary of ClientLogic at the time of such termination, in any state
       of the United States or the District of Columbia and any province of
       Canada (collectively, the "territory") in which (A) now or at the time of
       the termination of employment, ClientLogic sells its products or services
       or a customer, agent or distributor of ClientLogic sells any of
       ClientLogic's

                                                                               2

<PAGE>   3
[CLIENTLOGIC LOGO]

        or received by Executive as a result of any transactions constituting a
        breach of any of the Covenants, and the Executive hereby agrees to
        account for and pay over such Benefits to ClientLogic.

    c)  The Executive acknowledges and agrees that the Covenants are reasonable
    and valid in geographical and temporal scope and in all other respects.  If
    any court determines that any of the Covenants, or any parts thereof, are
    invalid or unenforceable, the other Covenants and the remainder of any of
    the Covenants so impaired shall not thereby be affected and shall be given
    full effect, without regard to the invalid portions.  If any court
    determines that any of the Covenants, or any parts thereof, are
    unenforceable because of the duration or geographic scope thereof, such
    court shall have the power to reduce the duration or geographic scope, as
    the case may be, or such Covenants, and, in such reduced form, such
    Covenants shall then be enforceable.

    d)  ClientLogic and the Executive intend to and hereby do confer
    jurisdiction to enforce the Covenants upon the courts of any jurisdiction
    within the United States or Canada.  If a court in any such jurisdiction
    holds any of the Covenants unenforceable by reason of the breadth of its
    geographic scope or otherwise, it is the intention of ClientLogic and the
    Executive that such determination not bar or in any way affect ClientLogic's
    right to the relief provided above in the courts of any other jurisdiction
    within the United States or Canada as to breaches of any of the Covenants in
    such other jurisdictions, each of the Covenants as they relate to each
    jurisdiction being severable into diverse and independent Covenants.

10. ASSOCIATE
    BENEFITS:  Benefits based on terms specified in sale of LCS.

                                                                               4

<PAGE>   4
[CLIENTLOGIC LOGO]

     one (1) additional week for every year of service on or after an
     associate's three year anniversary not to exceed twelve (12) weeks,

     VACATIONS - SOFTBANK believes in rewarding an associate for long term
     commitment and has set up a progressive vacation schedule as outlined in
     our associate handbook.

All benefits outlined herein are governed by the specific plan description or
applicable program parameters.

We also offer a variety of company sponsored benefits which are described in
the Company Associate Handbook (copy enclosed). An updated version of our
Handbook is located on our Corporate Intranet.

Name, we believe this offer is comprehensive and recognizes your considerable
skills, knowledge and abilities. We are confident that you will find ClientLogic
to be a company where you can prosper, grow and make a significant contribution
to the overall success and future of the organization. The ClientLogic team is
looking forward to a meaningful working relationship with you.

Should you have any questions regarding any information contained in this offer
letter, please feel free to contact me at (716) 871-2104.

Sincerely,

/s/ MARK BRIGGS
Mark Briggs
President, ClientLogic

A reply to this offer must be received by ClientLogic no later than March 1,
1999.

I am accepting this offer of employment from ClientLogic and agree to terms and
conditions as outlined herein.

/s/ BILL RELLA                     FEB. 27, 1999
--------------                     -------------
Bill Rella                           Date

                                                                               5

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