Document:

Form of Indemnification Agreement

 EXHIBIT 10.1 
 FORM OF 
 INDEMNIFICATION AGREEMENT 
 THIS INDEMNIFICATION AGREEMENT (this “Agreement”) is entered into as of the          day of
                    , 20    , by and between VASCO Data Security International, Inc., a Delaware corporation (the
“Company”), and                      (“Indemnitee”). 
 RECITALS 
 A. The Company recognizes that competent and
experienced persons are increasingly reluctant to serve or to continue to serve as directors or officers of public companies unless they are protected by comprehensive liability insurance, indemnification and advancement of expenses, due to the
increased exposure to litigation costs and risks resulting from their service to such companies, and due to the fact that the exposure frequently bears no reasonable relationship to the compensation of such directors and officers. 
 B. The Company and Indemnitee recognize that plaintiffs often seek damages in such large amounts and the costs of litigation may be so enormous (whether or not the
case is meritorious), that the defense and/or settlement of such litigation is often beyond the personal resources of directors and officers. 
 C. The
Company believes that it is unfair for its directors and officers to assume the risk of large judgments and significant expenses that may occur in cases in which the director or officer received no personal profit and in cases where the director or
officer was not culpable. 
 D. The Company desires to attract and retain the services of highly qualified individuals, such as Indemnitee, to serve
the Company. 
 E. Indemnitee is a director of the Company and in such capacity is performing valuable services for the Company. 
 F. In order to induce Indemnitee to continue to provide services to the Company, the Company wishes to provide for the indemnification of, and advancement of
expenses to, Indemnitee to the maximum extent permitted by law. 
 G. The current By-laws of the Company (the “By-laws”) require
indemnification of the directors and officers of the Company, and Indemnitee also may be entitled to indemnification pursuant to the General Corporation Law of the State of Delaware; 
 H. The By-laws expressly provide that the indemnification provisions set forth therein are not exclusive, and thereby contemplate that contracts may be entered
into between the Company and members of the Company’s Board of Directors (the “Board”), officers and other persons with respect to indemnification; 
 I. The Board has concluded that, to attract and retain competent and experienced persons to serve as directors and officers of the Company, it is not only reasonable and prudent but necessary to promote the best interests of
the Company and its stockholders for the Company to contractually indemnify its directors and certain of its officers in the manner set forth herein, and to assume for itself liability for expenses and damages in connection with claims against

 
such directors and officers in connection with their service to the Company as provided herein. 
 J. This Agreement is a supplement to and in furtherance of the indemnification provided in the By-laws and any resolutions adopted pursuant thereto, and shall not
be deemed a substitute therefor, nor to diminish or abrogate any rights of Indemnitee thereunder. 
 NOW, THEREFORE, in consideration of the
foregoing premises and the mutual covenants and agreements set forth below, the Company and Indemnitee, intending to be legally bound, hereby agree as follows: 
 1. Definitions. For purposes of this Agreement, the following terms shall have the corresponding meanings set forth below. 
 “Claim” means a claim or action asserted by a Person in a Proceeding or any other written demand for relief, in either case in
connection with or arising from an Indemnification Event. 
 “Company Action” means a Proceeding in which a Claim has
been brought by or in the name of the Company to procure a judgment in its favor. 
 “Corporate Status” describes the
status of a Person who is, was or may be deemed to be a director, officer, limited liability company manager, partner, employee, controlling person, agent or fiduciary of any Covered Entity. 
 “Covered Entity” means (i) the Company, (ii) any subsidiary of the Company or (iii) any other Person for which
Indemnitee is, was or may be deemed to be serving at the request of the Company, or at the request of any subsidiary of the Company, as a director, officer, employee, controlling person, agent or fiduciary. For purposes of clarification,
“serving at the request of the Company” includes any service as a director, officer, limited liability company manager, partner, employee, controlling person, fiduciary or agent with respect to an employee benefit plan, its
participants or beneficiaries. 
 “Disinterested Director” means, with respect to any determination contemplated by
this Agreement, any Person who, as of the time of such determination, is a member of the Board but is not a party to any Proceeding then pending with respect to any Indemnification Event. 
 “ERISA” means the Employee Retirement Income Security Act of 1974, as amended, or any similar federal statute then in effect.

 “Exchange Act” means the Securities Exchange Act of 1934, as amended, or any similar federal statute then in
effect. 
 “Expenses” means any and all direct and indirect fees, costs, retainers, court costs, transcript costs,
expert fees, witness fees, travel expenses, duplicating costs, printing costs, binding costs, telephone charges, postage and delivery service fees, and all other disbursements or expenses of any type or nature whatsoever actually and reasonably
incurred by Indemnitee (including, subject to the limitations set forth in 

  

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Section 3(c) below, reasonable attorneys’ fees) in connection with or arising from an Indemnification Event, including: 
 (i) the investigation or defense of a Claim; 
 (ii) being, or preparing to be, a witness or otherwise participating, or preparing to participate, in any Proceeding; 
 (iii) furnishing, or preparing to furnish, documents in response to a subpoena or otherwise in connection with any Proceeding; 
 (iv) any appeal of any judgment, outcome or determination in any Proceeding (including any premium, security for and other costs relating to any cost bond, supersedeas bond or any other appeal bond or its equivalent); 
 (v) establishing or enforcing any right to indemnification or advancement of expenses under this Agreement (including pursuant to
Section 2(c) below), Delaware law or otherwise, regardless of whether Indemnitee is ultimately successful in such action, unless as a part of such action, a court of competent jurisdiction over such action determines that each of the
material assertions made by Indemnitee as a basis for such action was not made in good faith or was frivolous; 
 (vi)
Indemnitee’s defense of any Proceeding instituted by or in the name of the Company under this Agreement to enforce or interpret any of the terms of this Agreement (including costs and expenses incurred with respect to Indemnitee’s
counterclaims and cross-claims made in such action); and 
 (vii) any federal, state, local or foreign taxes imposed on Indemnitee as a
result of the actual or deemed receipt of any payments under this Agreement, including all interest, assessments and other charges paid or payable with respect to such payments. 
 For purposes of clarification, Expenses shall not include Losses. 
 “Former Director or Officer” means, with respect to a determination contemplated by this Agreement, a Person who was a member of the Board or an executive officer of the Company but who is no longer serving on
the Board or as an executive officer of the Company as of the time of such determination. 
 An “Indemnification
Event” shall be deemed to have occurred if Indemnitee was, is or becomes, or is threatened to be made, a party to or witness or other participant in, or was, is or becomes obligated to furnish or furnishes documents in response to a
subpoena or otherwise in connection with, any Proceeding by reason of Indemnitee’s Corporate Status, or by reason of any action or inaction on the part of Indemnitee while serving in any such capacity (including rendering any written statement
that is a Required Statement or is made to another director, officer, limited liability company manager, partner, employee, controlling person, agent or fiduciary of a Covered Entity to support a Required Statement). 
  

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 “Independent Legal Counsel” means an attorney or firm of attorneys designated by
Indemnitee that is acceptable, in their reasonable discretion, to a majority of the Disinterested Directors (or, if there are no Disinterested Directors, the Board) and that is experienced in matters of corporate law and neither presently is, nor in
the three years prior to such designation has been, retained to represent (i) the Company or Indemnitee in any matter material to either such party (other than with respect to matters concerning the rights of Indemnitee under this Agreement, or
other indemnitees under similar indemnity agreements), or (ii) any other party to the Proceeding giving rise to a claim for indemnification, advancement of Expenses or contribution hereunder. 
 “Losses” means any and all losses, claims, damages, liabilities, judgments, fines, penalties, settlement payments, awards and
amounts of any type whatsoever incurred by Indemnitee in connection with or arising from an Indemnification Event. For purposes of clarification, Losses shall not include Expenses. 
 “Organizational Documents” means any and all organizational documents, charters or similar agreements or governing documents,
including (i) with respect to a corporation, its certificate (or articles) of incorporation and by-laws, (ii) with respect to a limited liability company, its certificate of formation and operating agreement, and (iii) with respect to
a limited partnership, its certificate of partnership and partnership agreement. 
 “Proceeding” means any threatened,
pending or completed action, suit, proceeding, arbitration or alternative dispute resolution mechanism, investigation, inquiry, administrative hearing or any other actual, threatened or completed proceeding, whether brought in the right of a Covered
Entity or otherwise and whether of a civil (including intentional or unintentional tort claims), criminal, administrative or investigative nature. 
 “Person” means an individual, a partnership, a corporation, a limited liability company, an association, a joint stock company, a trust, a joint venture, an unincorporated organization, any other enterprise or
any government, agency or political subdivision thereof. For purposes of clarification, “any other enterprise” includes employee benefit plans and their related trusts. 
 “Required Statement” means a written statement of a Person that is required to be, and is, filed with the SEC regarding the
design, adequacy or evaluation of a Covered Entity’s disclosure controls and procedures (as such term is defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act) or its internal control over financial reporting (as such term is defined
in Rules 13a-15(f) and 15d-15(f) under the Exchange Act), or the accuracy, sufficiency or completeness of reports or statements filed by a Covered Entity with the SEC pursuant to federal law and/or administrative regulations, including the
certifications contemplated by Sections 302 and 906 of the Sarbanes-Oxley Act of 2002, as amended, or any rule or regulation promulgated pursuant thereto. 
 “Reviewing Party” means, with respect to any determination contemplated by this Agreement, any one of the following: (i) a
majority of all Disinterested Directors, even if such Disinterested Directors do not constitute a quorum of the Board; (ii) a 

  

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committee consisting solely of Disinterested Directors, even if such committee members do not constitute a quorum of the Board, so long as such committee was
designated by a majority of all Disinterested Directors; (iii) in the absence of any Disinterested Directors and upon the written consent of Indemnitee, the Company’s stockholders; (iv) Independent Legal Counsel, in which case the
applicable determination shall be provided in a written opinion to the Board, with a copy provided to Indemnitee; or (v) if Indemnitee is a Former Director or Officer of the Company at the time of such determination, Independent Legal Counsel

 “SEC” means the Securities and Exchange Commission. 
 “Securities Act” means the Securities Act of 1933, as amended, or any similar federal statute then in effect. 
 2. Indemnification. 
 (a)
Indemnification of Losses and Expenses. If an Indemnification Event has occurred, then, subject to Section 9 and the other provisions of this Agreement below, the Company shall indemnify and hold harmless Indemnitee, to the
fullest extent permitted by law, against any and all Losses and Expenses, but only if Indemnitee acted in good faith and in a manner Indemnitee reasonably believed to be in, or not opposed to, the best interests of the Company, and, with respect to
any criminal Proceeding, only if Indemnitee had no reasonable cause to believe Indemnitee’s conduct was unlawful. The termination of any Proceeding by judgment, court order, settlement or conviction, or on plea of nolo contendere or its
equivalent, shall not, of itself, create a presumption that Indemnitee (i) did not act in good faith and in a manner which Indemnitee reasonably believed to be in, or not opposed to, the best interests of the Company or (ii) with respect
to any criminal Proceeding, had reasonable cause to believe that Indemnitee’s conduct was unlawful. For purposes of clarification, a Person who acted in good faith and in a manner such Person reasonably believed to be in the interest of the
participants and beneficiaries of an employee benefit plan and/or related trust shall be deemed to have acted in a manner “not opposed to the best interests of the Company” as referred to in this paragraph. 
 (b) Limitation with Respect to Company Actions. Notwithstanding any other provision of this Agreement to the contrary, the Company shall not indemnify and
hold harmless Indemnitee with respect to any Losses (as opposed to Expenses) in connection with or arising from any Company Action. Furthermore, the Company shall not indemnify and hold harmless Indemnitee with respect to any Expenses in connection
with or arising from any Company Action as to which Indemnitee shall have been finally adjudged to be liable to the Company in a non-appealable judgment by a court of competent jurisdiction unless, and then only to extent that, any court of
competent jurisdiction in which such Company Action was brought shall determine upon application that, despite the adjudication of liability, but in view of all of the circumstances of the case, Indemnitee is fairly and reasonably entitled to
indemnification for such Expenses as such court shall deem proper. 
 (c) Advancement of Expenses. To the extent permitted by applicable law and
until a determination that Indemnitee is not entitled to be indemnified by the Company under the terms hereof, the Company shall advance Expenses to or on behalf of Indemnitee as soon as practicable, but in any event not later than 30 days after
written request therefor by Indemnitee, 

  

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which request shall be accompanied by vouchers, invoices or similar evidence documenting in reasonable detail the Expenses incurred or to be incurred by Indemnitee.
Indemnitee hereby undertakes to repay such amounts advanced if, and only to the extent that, it shall ultimately be determined that Indemnitee is not entitled to be indemnified by the Company for such Expenses under this Agreement. Advances shall be
unsecured and interest free. Advances shall be made without regard to Indemnitee’s ability to repay such advances. 
 (d) Contribution. If,
and to the extent, the indemnification of Indemnitee provided for in Section 2(a) above for any reason is held by a court of competent jurisdiction not to be permissible for liabilities arising under federal securities laws or ERISA,
then the Company, in lieu of indemnifying Indemnitee under this Agreement, shall contribute to the amount paid or payable by Indemnitee as a result of such Losses or Expenses (i) in such proportion as is appropriate to reflect the relative
benefits received by the Covered Entities and all officers, directors, limited liability company managers, partners, employees, controlling persons, agents or fiduciaries of the Covered Entities other than Indemnitee who are jointly liable with
Indemnitee (or would be if joined in such Proceeding), on the one hand, and Indemnitee, on the other hand, or (ii) if the allocation provided by clause (i) above is not permitted by applicable law, in such proportion as is appropriate to
reflect not only the relative benefits referred to in clause (i) above but also the relative fault of the Covered Entities and all officers, directors, limited liability company managers, partners, employees, controlling persons, agents or
fiduciaries of the Covered Entities other than Indemnitee who are jointly liable with Indemnitee (or would be if joined in such Proceeding), on the one hand, and Indemnitee, on the other hand, in connection with the action or inaction that resulted
in such Losses or Expenses, as well as any other relevant equitable considerations. The relative fault of the Covered Entities and all officers, directors, limited liability company managers, partners, employees, controlling persons, agents or
fiduciaries of the Covered Entities other than Indemnitee who are jointly liable with Indemnitee (or would be if joined in such Proceeding), on the one hand, and Indemnitee, on the other hand, shall be determined by reference to, among other things,
the degree to which their actions were motivated by intent to gain personal profit or advantage, the degree to which their liability is primary or secondary, and the degree to which their conduct is active or passive. Notwithstanding the foregoing,
no Person found guilty of fraudulent misrepresentation (within the meaning of Section 11(f) of the Securities Act) shall be entitled to contribution from any Person who was not found guilty of such fraudulent misrepresentation. 
 3. Indemnification and Advancement of Expenses Procedures. 
 (a) Notice of Indemnification Event. Indemnitee shall give the Company written notice as soon as practicable of any Indemnification Event of which Indemnitee becomes aware and of any request for indemnification or
advancement of Expenses hereunder, provided that any failure to so notify the Company shall not relieve the Company of any of its obligations under this Agreement, except if, and then only to the extent that, such failure materially increases the
liability of the Company under this Agreement. The written notice will include such documentation and information as is reasonably available to Indemnitee and is reasonably necessary to determine whether and to what extent Indemnitee is entitled to
indemnification and/or advancement of Expenses. Promptly upon receipt of any such request for indemnification or advancement of Expenses, the Secretary of the Company shall advise the Board of Directors in writing that Indemnitee has made such
request. 
  

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 (b) Notice to Insurers. If, at the time the Company receives notice of an Indemnification Event pursuant to
Section 3(a) above, the Company has liability insurance in effect which may cover such Indemnification Event, the Company shall give prompt written notice of such Indemnification Event to the insurers in accordance with the procedures
set forth in each of the applicable policies of insurance and provide a copy of each such notice to Indemnitee and to the Chair of the Corporate Governance and Nominating Committee of the Board. The Company shall thereafter take all necessary or
desirable action to cause such insurers to pay, on behalf of Indemnitee, all amounts payable as a result of such Indemnification Event in accordance with the terms of such policies; provided that nothing in this Section 3(b) shall
affect the Company’s obligations under this Agreement or the Company’s obligations to comply with the provisions of this Agreement in a timely manner as provided. 
 (c) Selection of Counsel. If the Company shall be obligated hereunder to pay or advance Expenses or indemnify Indemnitee with respect to any Losses, the
Company shall be entitled to assume the defense of any related Claims, with counsel selected by the Company and reasonably acceptable to Indemnitee, which approval shall not be unreasonably withheld, conditioned or delayed. After the retention of
such counsel by the Company and the receipt of any approval required under the preceding sentence, the Company will not be liable to Indemnitee under this Agreement for any fees of counsel subsequently incurred by Indemnitee with respect to
the defense of such Claims; provided, however, that: (i) Indemnitee shall have the right to employ counsel in connection with any such Claim at Indemnitee’s expense and (ii) if (A) the employment of counsel by
Indemnitee has been previously authorized by the Company with respect to the period after the Company has retained counsel to defend such Claim and such authorization has not been withdrawn, (B) counsel for Indemnitee or counsel for the Company
has provided the Company with a written opinion that there is or there is reasonably likely to be a conflict of interest between the Company and Indemnitee on any significant issue in the conduct of any such defense or (C) the Company has
ceased its retention of such counsel to defend such Claim, then the fees and expenses of Indemnitee’s counsel shall be at the expense of the Company. The Company shall not be entitled, without the consent of Indemnitee, to assume the defense of
any Claim brought by or in the right of the Company or as to which counsel for the Company or counsel for the Indemnitee shall have reasonably made the conclusion provided for in clause (B) in the immediately preceding sentence. 
 4. Determination of Right to Indemnification. 
 (a) Successful Proceeding. To the extent Indemnitee has been successful, on the merits or otherwise, in defense of any Proceeding referred to in Section 2(a) or 2(b), the Company shall indemnify Indemnitee against
Losses and Expenses incurred by Indemnitee in connection therewith, except as limited by such Sections or otherwise by this Agreement. If Indemnitee is not wholly successful in such Proceeding, but is successful, on the merits or otherwise, as to
one or more but less than all Claims in such Proceeding, the Company shall indemnify Indemnitee against all Expenses actually or reasonably incurred by Indemnitee in connection with each successfully resolved Claim. 
 (b) Presumption of Success. The Company acknowledges that a settlement or other disposition short of final judgment shall be deemed a successful resolution
for purposes of Section 4(a) if it permits a party to avoid expense, delay, distraction, disruption or uncertainty. In the event that any Proceeding to which Indemnitee is a party is resolved in any manner other 

  

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than by adverse judgment against Indemnitee (including settlement of such Proceeding with or without payment of money or other consideration), it shall be presumed
that Indemnitee has been successful on the merits or otherwise in such Proceeding, unless there has been a finding (either adjudicated or pursuant to Section 4(d) below) that Indemnitee (i) did not act in good faith, (ii) did
not act in a manner reasonably believed to be in, or not opposed to, the best interests of the Company, or (iii) with respect to any criminal proceeding, had reasonable grounds to believe his conduct was unlawful. Anyone seeking to overcome
this presumption shall have the burden of proof and the burden of persuasion, by a preponderance of the evidence. 
 (c) Other Proceedings. To
the extent Section 4(a) is inapplicable, the Company shall nevertheless indemnify Indemnitee, unless and to the extent a Reviewing Party chosen pursuant to Section 4(d) determines that Indemnitee has not met the applicable
standard of conduct set forth in Section 2(a) or 2(b), as applicable, as a condition to such indemnification. 
 (d) Reviewing
Party Determination. If, and to the extent, any applicable law or this Agreement requires the determination that Indemnitee has met the applicable standard of conduct set forth in Section 2(a) or 2(b), as applicable, as a
condition to any such indemnification, a Reviewing Party chosen by the Board (which Reviewing Party shall be an Independent Legal Counsel in the event any Former Director or Officer is seeking indemnification hereunder) shall make such determination
in writing, subject to the following: 
         (i) A Reviewing Party so chosen shall act in
the utmost good faith to assure Indemnitee a complete opportunity to present to such Reviewing Party Indemnitee’s evidence that Indemnitee has met the applicable standard of conduct. 
         (ii) Indemnitee shall be deemed to have acted in good faith if Indemnitee’s action is based on
the records or books of account of a Covered Entity, including its financial statements, or on information supplied to Indemnitee by the officers or employees of a Covered Entity in the course of their duties, or on the advice of legal counsel for a
Covered Entity or on information or records given, or reports made, to a Covered Entity by an independent certified public accountant or by an appraiser or other expert selected with reasonable care by a Covered Entity, except and to the extent that
(A) Indemnitee knew or had reason to know that such records or books of account of a Covered Entity, information supplied by the officers or employees of a Covered Entity, advice of legal counsel or information or records given or reports made
by an independent certified public accountant or by an appraiser or other expert were materially false or materially inaccurate, or (B) Indemnitee has not satisfied Indemnitee’s duty of loyalty to the Covered Entity. In addition, the
knowledge and/or actions, or failure to act, of any director, officer, limited liability company manager, partner, employee, controlling person, agent or fiduciary of a Covered Entity shall not be imputed to Indemnitee for purposes of determining
the right to indemnification under this Agreement. Whether or not the foregoing provisions of this Section 4(d)(ii) are satisfied, it shall in any event be presumed that Indemnitee has at all times acted in good faith and in a manner
Indemnitee reasonably believed to be in, or not opposed to, the best interests of the Company. Any Person seeking to overcome this presumption shall have the burden of proof and the burden of persuasion, by a preponderance of the evidence.

  

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         (iii) If a Reviewing Party chosen pursuant to this
Section 4(d) has not made a determination whether Indemnitee is entitled to indemnification within 30 days after being chosen as the Reviewing Party, the requisite determination of entitlement to indemnification shall be deemed to have
been made and Indemnitee shall be entitled to such indemnification, absent (A) a misstatement by Indemnitee of a material fact, or an omission of a material fact necessary to make Indemnitee’s statement not materially misleading, in
connection with the request for indemnification, or (B) a prohibition of such indemnification under applicable law; provided, however, that such 30-day period may be extended for a reasonable time, not to exceed an additional 30
days, if the Reviewing Party in good faith requires such additional time for obtaining or evaluating documentation and/or information relating thereto; and provided, further, that the foregoing provisions of this
Section 4(d)(iii) shall not apply if (I) the determination of entitlement to indemnification is to be made by the stockholders of the Company, (II) a special meeting of stockholders is called by the Board for such purpose within
thirty (30) days after the stockholders are chosen as the Reviewing Party, (III) such meeting is held for such purpose within 60 days after having been so called, and (IV) such determination is made thereat. 
 (e) Appeal to Court; Enforcement of Agreement by Indemnitee. 
         (i) Notwithstanding a determination by a Reviewing Party chosen pursuant to Section 4(d) that Indemnitee is not entitled to indemnification with respect to a specific
Claim or Proceeding (an “Adverse Determination”), Indemnitee shall have the right to apply to the court in which that Claim or Proceeding is or was pending or any other court of competent jurisdiction for the purpose of enforcing
Indemnitee’s right to indemnification pursuant to this Agreement; provided that Indemnitee shall commence any such proceeding seeking to enforce Indemnitee’s right to indemnification within one year following the date upon which
Indemnitee is notified in writing by the Company of the Adverse Determination. If a determination shall have been made pursuant to Section 4(d) of this Agreement that Indemnitee is not entitled to indemnification, any judicial proceeding
commenced pursuant to this Section 4(d) shall be conducted in all respects as a de novo trial on the merits and Indemnitee shall not be prejudiced by reason of the prior adverse determination. 
         (ii) In the event of any judicial proceeding between the parties concerning their respective rights
and obligations hereunder, the Company shall have the burden of proving by a preponderance of the evidence that the Company is not obligated to make the payment or advance claimed by Indemnitee. 
         (iii) If a determination shall have been made pursuant to Section 4(d) of this
Agreement that Indemnitee is entitled to indemnification, the Company shall be bound by such determination in any judicial proceeding commenced pursuant to this Section 4(e), absent (i) a misstatement by Indemnitee of a material
fact, or an omission of a material fact necessary to make Indemnitee’s statement not materially misleading, in connection with the application for indemnification, or (ii) a prohibition of such indemnification under applicable law.

  

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         (iv) The Company shall not oppose Indemnitee’s
right to seek any judicial adjudication of Indemnitee’s rights under this Agreement. The Company shall be precluded from asserting in any judicial proceeding commenced pursuant to this Section 4 that the procedures and presumptions
of this Agreement are not valid, binding and enforceable. The Company agrees that its execution of this Agreement shall constitute a stipulation by which it shall be irrevocably bound in any court of competent jurisdiction in which a proceeding by
Indemnitee for enforcement of Indemnitee’s rights hereunder shall have been commenced, continued or appealed, that the Company is bound by all the provisions of this Agreement, that the Company’s obligations set forth in this Agreement are
unique and special, and that failure of the Company to comply with the provisions of this Agreement will cause irreparable and irremediable injury to Indemnitee, for which a remedy at law will be inadequate. As a result, in addition to any other
right or remedy Indemnitee may have at law or in equity with respect to a breach of this Agreement, Indemnitee shall be entitled to injunctive or mandatory relief directing specific performance by the Company of its obligations under this Agreement.

 5. Additional Indemnification Rights; Non-exclusivity. 
 (a) Scope. The Company hereby agrees to indemnify Indemnitee to the fullest extent permitted by law, even if such indemnification is not specifically
authorized by the other provisions of this Agreement or any other agreement, the Organizational Documents of any Covered Entity or by applicable law. In the event of any change after the date of this Agreement in any applicable law, statute or rule,
that expands the right of a Delaware corporation to indemnify a member of its board of directors or an officer, employee, controlling person, agent or fiduciary, it is the intent of the parties hereto that Indemnitee shall enjoy by this Agreement
the greater benefits afforded by such change. In the event of any change in any applicable law, statute or rule that narrows the right of a Delaware corporation to indemnify a member of its board of directors or an officer, employee, controlling
person, agent or fiduciary, such change, to the extent not otherwise required by such law, statute or rule to be applied to this Agreement, shall have no effect on this Agreement or the parties rights and obligations hereunder except as set forth in
Section 9(c) hereof. 
 (b) Non-exclusivity. The rights to indemnification, contribution and advancement of Expenses provided in
this Agreement shall not be deemed exclusive of, but shall be in addition to, any other rights to which Indemnitee may at any time be entitled under the Organizational Documents of any Covered Entity, any other agreement, any vote of stockholders or
Disinterested Directors, the laws of the State of Delaware or otherwise. Furthermore, no right or remedy herein conferred is intended to be exclusive of any other right or remedy, and every other right and remedy shall be cumulative and in addition
to every other right and remedy given hereunder or now or hereafter existing at law or in equity or otherwise. The assertion of any right or remedy hereunder or otherwise shall not prevent the concurrent assertion of any other right or remedy. The
rights to indemnification, contribution and advancement of Expenses provided in this Agreement shall continue as to Indemnitee for any action Indemnitee took or did not take while serving in an indemnified capacity even though Indemnitee may have
ceased to serve in such capacity. 
 6. No Duplication of Payments. Notwithstanding anything to the contrary herein, the Company shall
not be liable under this Agreement to make any payment of any amount 

  

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otherwise indemnifiable hereunder, or for which advancement is provided hereunder, if and to the extent Indemnitee has otherwise actually received such payment,
whether pursuant to any insurance policy, the Organizational Documents of any Covered Entity or otherwise. 
 7. Mutual
Acknowledgment. Both the Company and Indemnitee acknowledge that, in certain instances, federal law or public policy may override applicable state law and prohibit the Company from indemnifying its directors and officers under this Agreement
or otherwise. For example, the Company and Indemnitee acknowledge that the SEC has taken the position that indemnification is not permissible for liabilities arising under certain federal securities laws, and federal legislation prohibits
indemnification for certain ERISA violations. Indemnitee understands and acknowledges that the Company has undertaken, or may be required in the future to undertake, with the SEC to submit the question of indemnification to a court in certain
circumstances for a determination of the Company’s right under public policy to indemnify Indemnitee, and any right to indemnification hereunder shall be subject to, and conditioned upon, any such required court determination. 
 8. Liability Insurance. To the extent the Company maintains liability insurance applicable to directors, officers, limited liability company
managers, partners, employees, controlling persons, agents or fiduciaries of any Covered Entity, Indemnitee shall be covered by such policy or policies in such a manner as to provide Indemnitee the same rights and benefits as are accorded to the
most favorably insured of the Covered Entity’s directors (or limited liability company manager or partner), if Indemnitee is a director (or limited liability company manager or partner) of such Covered Entity, or of the Covered Entity’s
officers, if Indemnitee is not a director of such Covered Entity but is an officer of such Covered Entity, or of the Covered Entity’s key employees, controlling persons, agents or fiduciaries, if Indemnitee is not an officer or director but is
an employee, controlling person, agent or fiduciary of such Covered Entity, as the case may be. The Company shall advise Indemnitee as to the general terms of, and the amounts of coverage provided by, any liability insurance policy described in this
Section 8 and shall promptly notify Indemnitee if, at any time, any such insurance policy will no longer be maintained or the amount of coverage under any such insurance policy will be decreased. 
 9. Exceptions. Any other provision herein to the contrary notwithstanding, the Company shall not be obligated pursuant to the terms of this
Agreement to indemnify Indemnitee: 
 (a) against any Losses or Expenses, or to advance Expenses to Indemnitee, with respect to Claims
initiated or brought voluntarily by Indemnitee, and not by way of defense, except (i) Claims to establish or enforce a right to indemnification, contribution or advancement with respect to an Indemnification Event, whether under this Agreement,
any other agreement or insurance policy, the Company’s Organizational Documents of any Covered Entity, the laws of the State of Delaware or otherwise, or (ii) if the Board has approved specifically the initiation or bringing of such Claim;

 (b) against any Losses or Expenses, or to advance Expenses to Indemnitee, with respect to Claims arising (i) with respect to an
accounting of profits made from the purchase and sale (or sale and purchase) by Indemnitee of securities of the Company within the meaning of Section 16(b) of the Exchange Act or (ii) pursuant to Section 304 

  

 11 

 
or 306 of the Sarbanes-Oxley Act of 2002, as amended, or any rule or regulation promulgated pursuant thereto; 
 (c) if, and to the extent, that such indemnification is not lawful; 
 (d) for any amounts paid in settlement of any Claim effected without the Company’s prior written consent. The Company shall not settle any
Claim in which it takes the position that Indemnitee is not entitled to indemnification in connection with such settlement without the prior written consent of Indemnitee, nor shall the Company settle any Claim in any manner which would impose any
fine or obligation on Indemnitee that is not indemnified by the Company hereunder, without Indemnitee’s prior written consent; 
 (e) if, and to the extent, that the amounts paid in settlement of any Claim were pursuant to a settlement approved by a court of competent jurisdiction and indemnification would be inconsistent with any condition with respect to
indemnification expressly imposed by the court in approving the settlement; 
 (f) against any Losses or Expenses, or to advance
Expenses to Indemnitee, with respect to Claims or Proceedings involving the enforcement of non-compete, non-disclosure, non-solicitation and/or clawback, return, forfeiture and/or offset of compensation agreements, or the non-compete,
non-disclosure, non-solicitation and/or clawback, return, forfeiture and/or offset provisions of employment, consulting or similar agreements to which Indemnitee may be a party with any Covered Entity. 
 10. Miscellaneous. 
 (a)
Counterparts. This Agreement may be executed in one or more counterparts, each of which when so executed and delivered shall be deemed an original, and such counterparts together shall constitute one instrument. In the event any
signature to this Agreement is delivered by facsimile transmission or by email delivery of a “.pdf” format data file, such signature shall create a valid and binding obligation of the party executing (or on whose behalf such signature is
executed) with the same force and effect as if such facsimile or “.pdf” signature page were an original thereof. 
 (b) Binding Effect;
Successors and Assigns. This Agreement shall be binding upon and inure to the benefit of and be enforceable by the parties hereto and their respective successors and assigns (including with respect to the Company, any direct or indirect
successor by purchase, merger, consolidation or otherwise to all or substantially all of the business and/or assets of the Company) and with respect to Indemnitee, his spouse, heirs, and personal and legal representatives. The Company shall require
and cause any successor or assign (whether direct or indirect, by purchase, merger, consolidation or otherwise) to all, substantially all, or a substantial part, of the business and/or assets of the Company, to assume and agree to perform this
Agreement in the same manner and to the same extent that the Company would be required to perform if no such succession or assignment had taken place. This Agreement shall continue in effect with respect to Claims relating to Indemnification Events
regardless of whether Indemnitee continues to serve as a director, officer, limited liability company manager, partner, employee, controlling person, agent or fiduciary of any Covered Entity. 
  

 12 

 (c) Notice. All notices and other communications required or permitted hereunder shall be in writing, shall
be effective when given, and shall in any event be deemed to be given (a) five days after deposit with the U.S. Postal Service or other applicable postal service, if delivered by certified mail, postage prepaid, (b) upon delivery, if
delivered by hand, (c) one business day after the business day of deposit with Federal Express or similar, nationally recognized overnight courier, freight prepaid, or (d) one business day after delivery by confirmed facsimile
transmission, if deliverable by facsimile transmission, with copy by other means permitted hereunder, and addressed, if to Indemnitee, to Indemnitee’s address or facsimile number (as applicable) as set forth beneath Indemnitee’s signature
to this Agreement, or, if to the Company, at the address or facsimile number (as applicable) of its principal corporate offices (attention: Secretary), or at such other address or facsimile number (as applicable) as such party may designate to the
other parties hereto. 
 (d) Consent to Jurisdiction. Subject to the first sentence of Section 4(e), the Company and Indemnitee each
hereby irrevocably consents to the jurisdiction and venue of the courts of the State of Delaware for all purposes in connection with any Proceeding which arises out of or relates to this Agreement and agree that any Proceeding instituted under this
Agreement shall be commenced, prosecuted and continued only in the courts of the State of Delaware. THE COMPANY AND INDEMNITEE EACH HEREBY IRREVOCABLY WAIVES ANY AND ALL RIGHTS TO TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATED TO
THIS AGREEMENT. The Company and Indemnitee each hereby appoints, to the extent such party is not otherwise subject to service of process in the State of Delaware, The Corporation Trust Company, Wilmington, Delaware as its agent in the State of
Delaware as such party’s agent for acceptance of legal process in connection with any such action or proceeding against such party with the same legal force and validity as if served upon such party personally within the State of Delaware, and
agrees not to plead or to make, any claim that any such action or proceeding brought in the Delaware Court has been brought in an improper or inconvenient forum. 
 (e) Severability. The provisions of this Agreement shall be severable in the event that any of the provisions hereof (including any provision within a single section, paragraph or sentence) are held by a court of
competent jurisdiction to be invalid, void or otherwise unenforceable, and the remaining provisions shall remain enforceable to the fullest extent permitted by law. Furthermore, to the fullest extent possible, the provisions of this Agreement
(including each portion of this Agreement containing any provision held to be invalid, void or otherwise unenforceable that is not itself invalid, void or unenforceable) shall be construed so as to give effect to the purposes manifested by the
provision held invalid, illegal or unenforceable. 
 (f) Choice of Law. This Agreement shall be governed by and its provisions shall be
construed and enforced in accordance with, the laws of the State of Delaware, without regard to the conflict of laws principles thereof. 
 (g)
Subrogation. In the event of payment under this Agreement, the Company shall be subrogated to the extent of such payment to all of the rights of recovery of Indemnitee who shall execute all documents required and shall do all acts that may be
necessary to secure such rights and to enable the Company effectively to bring suit to enforce such rights. 
  

 13 

 (h) Amendment and Termination. No amendment, modification, termination, cancellation, waiver of any
provision, of this Agreement shall be effective unless it is in a writing signed by the parties to be bound thereby. Notice of same shall be provided to all parties hereto. No waiver of any of the provisions of this Agreement shall be deemed or
shall constitute a waiver of any other provisions hereof (whether or not similar) nor shall such waiver constitute a continuing waiver. 
 (i) No
Construction as Employment Agreement. Nothing contained in this Agreement shall be construed as giving Indemnitee any right to be retained or continue in the employ or service of any Covered Entity. 
 (j) Rules of Construction. Unless otherwise expressly stated: (i) references to numbered or lettered sections and subsections refer to sections and
subsections of this Agreement unless otherwise expressly stated, (ii) any reference to statutes or laws shall include all amendments, modifications or replacements of the specific sections and provisions concerned, (iii) common nouns and
pronouns shall be deemed to refer to the masculine, feminine, neuter, singular and plural, as the identity of the person may in the context require, and (iv) the word “including,” and variations thereof, shall mean
“including without limitation.” 
 (k) Code Section 409A Compliance. The Company and Indemnitee intend for this Agreement and the
benefits provided herein to be exempt from the application of Section 409A of the Internal Revenue Code of 1986, as amended (“Code Section 409A”), pursuant to Treasury Regulation Section 1.409A-1(b)(10). To the extent
that Code Section 409A applies to any payment of Expenses or Losses under this Agreement, the affected payment shall be paid by the Company to Indemnitee when due in accordance with the applicable Agreement provisions; provided, however, that
any such payment: 
         (i) shall be made no later than (a) the end of
Indemnitee’s taxable year following the taxable year in which Indemnitee incurs such Expense or Loss, (b) with respect to taxes, the end of Indemnitee’s taxable year following the taxable year in which Indemnitee remits such taxes to
the applicable taxing authority, or (c) with respect to interest and penalties incurred by Indemnitee with respect to taxes, the end of Indemnitee’s taxable year following the taxable year in which Indemnitee incurs such interest and/or
penalties, as applicable; 
         (ii) paid by the Company under the Agreement during one
calendar year shall not affect the amount payable or reimbursable by the Company during a subsequent calendar year; and 
         (iii) may not be exchanged or substituted for other payments to Indemnitee. 
 [remainder of
page intentionally left blank; 
 signature page follows] 
  

 14 

 SIGNATURE PAGE TO INDEMNIFICATION AGREEMENT 
 IN WITNESS WHEREOF, the parties hereto have executed this Agreement on and as of the day and year first above written.

  

			
	 VASCO Data Security International, Inc.,
 a Delaware corporation

	
	 By:                                       
                                         
                

	
	 Name:                                      
                                         
          

	
	 Title:                                      
                                         
             

		
	 Address:
	 	1901 South Meyers Road
		 	 Suite 210

		 	Oakbrook Terrace, Illinois 60181
		 	 Attn: Secretary

	Fax No.:	 	 (630) 932-8852

	
	 INDEMNITEE:

	
	Signature:                                      
                                        
   
	
	Name:                                      
                                         
          
	
	Address:
	
	Fax No.:Amendment No. 4 and Resignation, Waiver, Consent and Appointment Agreement

 Exhibit 10.1 
 AMENDMENT NO. 4 AND RESIGNATION, WAIVER, CONSENT AND APPOINTMENT AGREEMENT 
 This Amendment
No. 4 and Resignation, Waiver, Consent and Appointment Agreement (this “Agreement”) is entered into as of August 6, 2009, by and among Lehman Commercial Paper Inc. (“Lehman”), a debtor and debtor in
possession under chapter 11 of the Bankruptcy Code (defined below) acting alone or through one or more of its branches as the Administrative Agent and Swing Line Lender (in such capacities, the “Existing Agent”) under that certain
Credit Agreement (as defined below), the Required Lenders party hereto, Wachovia Bank, National Association, as Successor Agent (defined below), West Corporation (the “Borrower”) and the other Loan Parties party hereto. Defined
terms in the Credit Agreement have the same meanings where used herein, unless otherwise defined. 
 RECITALS 
 WHEREAS, the Borrower, the Lenders, the Existing Agent and other agents and parties party thereto have entered into the Credit Agreement, dated as of
October 24, 2006 (as amended, restated, supplemented or otherwise modified from time to time, the “Credit Agreement”); 
 WHEREAS, On October 5, 2008, the Existing Agent commenced a voluntary case under chapter 11 of title 11 of the United States Code (the “Bankruptcy Code”) and on such date, pursuant to section 362(a) of the Bankruptcy
Code, an automatic stay went into effect that prohibits actions to interfere with, or obtain possession or control of, the Existing Agent’s property or to collect or recover from the Existing Agent any debts or claims that arose before such
date; 
 WHEREAS, the Existing Agent desires to resign as Administrative Agent and Swing Line Lender under the Credit Agreement and the other
Loan Documents; 
 WHEREAS, the Borrower and the Required Lenders desire to ratify the appointment of Wachovia Bank, National Association as
successor Administrative Agent and successor Swing Line Lender (in such capacities together, the “Successor Agent”) under the Credit Agreement and the other Loan Documents, and the Successor Agent wishes to accept such appointment;

 WHEREAS, Omnium Worldwide, Inc., a Subsidiary of the Borrower, merged with and into West Asset Management, Inc. (“WAM”),
a Subsidiary of the Borrower, effective October 1, 2007; and 
 WHEREAS, WAM desires to assign and transfer its Designated Amount to the
Borrower, and the Borrower agrees to such assignment and transfer through the execution and delivery of this Amendment. 
 NOW, THEREFORE,
for good and valuable consideration, the receipt and sufficiency of which hereby are acknowledged, the parties hereto hereby agree as follows: 
 1. Agency Resignation, Waiver, Consent and Appointment. 
 (a) As of the Effective Date (as defined below),
(i) the Existing Agent hereby resigns as the Administrative Agent and Swing Line Lender as provided under Section 9.09 (Successor Agents) of the Credit Agreement and shall have no further obligations under the Loan Documents in such
capacities; (ii) the Required Lenders hereby appoint Wachovia Bank, National 

 
Association as successor Administrative Agent and Swing Line Lender under the Credit Agreement and the other Loan Documents; (iii) the Borrower and
Required Lenders hereby waive any notice requirement provided for under the Loan Documents in respect of such resignation or appointment; (iv) the Borrower and Required Lenders hereby consent to the appointment of the Successor Agent;
(v) Wachovia Bank, National Association hereby accepts its appointment as Successor Agent; (vi) the Successor Agent shall bear no responsibility for any actions taken or omitted to be taken by the Existing Agent while it served as
Administrative Agent and Swing Line Lender under the Credit Agreement and the other Loan Documents; and (vii) each of the Existing Agent and Borrower authorizes the Successor Agent to file any Uniform Commercial Code assignments or amendments
with respect to the Uniform Commercial Code Financing Statements, mortgages, and take any other actions or make any other filings in respect of the Collateral as the Successor Agent reasonably deems necessary or desirable to evidence the Successor
Agent’s succession as Administrative Agent under the Credit Agreement and the other Loan Documents and each party hereto agrees to execute any and all documentation the Successor Agent believes reasonably necessary to evidence such succession;
provided that the Existing Agent shall bear no responsibility for any actions taken or omitted to be taken by the Successor Agent under this clause (vii). 
 (b) The parties hereto hereby confirm that the Successor Agent succeeds to the Credit Agreement and becomes vested with all of the rights, powers, privileges and duties of the Administrative Agent and Swing Line
Lender under each of the Loan Documents, and subject to Section 11 hereof, the Existing Agent is discharged from all of its duties and obligations as the Administrative Agent and Swing Line Lender under the Credit Agreement or the other Loan
Documents, in each case, as of the Effective Date. 
 (c) Subject to Section 11 hereof, the parties hereto hereby confirm
that, as of the Effective Date, all of the provisions of the Credit Agreement, including, without limitation, Article IX (Administrative Agent and Other Agents), Section 10.04 (Attorney Costs, Expenses and Taxes) and
Section 9.06 (Indemnification of Agents) to the extent they pertain to the Existing Agent, continue in effect for the benefit of the Existing Agent, its sub-agents and their respective affiliates in respect of any actions taken or
omitted to be taken by any of them while the Existing Agent was acting as Administrative Agent and inure to the benefit of the Existing Agent. 
 (d) The Existing Agent hereby assigns to the Successor Agent all of its rights under the Loan Documents and each of the Liens and security interests held by the Existing Agent under the Loan Documents and the
Successor Agent hereby assumes all such Liens, for its benefit and for the benefit of the Secured Parties. 
 (e) On the
Effective Date, or as soon as reasonably practicable thereafter, the Existing Agent shall deliver all possessory collateral held by it for the benefit of the Lenders to the Successor Agent. On and after the Effective Date, until such time as such
possessory collateral has been delivered to the Successor Agent, all possessory collateral held by the Existing Agent for the benefit of the Lenders shall be deemed to be held by the Existing Agent as agent and bailee for the benefit and on behalf
of the Successor Agent for the benefit of the Secured Parties. Notwithstanding anything herein to the contrary, each Loan Party agrees that all of such Liens granted by any Loan Party, shall in all respects be continuing and in effect and are hereby
ratified and reaffirmed by each Loan Party. Without limiting the generality of the foregoing, any reference to the Existing Agent on any publicly filed document, to the extent such filing relates to the liens and security interests in the Collateral
assigned hereby and until such filing is modified to reflect the interests of the Successor Agent, shall, with respect to such liens and security interests, constitute a reference to the Existing Agent as collateral representative of the Successor

  

 2 

 
Agent (provided, that the parties hereto agree that the Existing Agent’s role as such collateral representative shall impose no duties, obligations, or
liabilities on the Existing Agent, including, without limitation, any duty to take any type of direction regarding any action to be taken against such Collateral, whether such direction comes from the Successor Agent, the Required Lenders, or
otherwise and the Existing Agent shall have the full benefit of the protective provisions of Article IX (Administrative Agent and Other Agents), including, without limitation, Section 9.06 (Indemnification of Agents) while serving
in such capacity). The Successor Agent agrees to take possession of any possessory collateral delivered to the Successor Agent following the Effective Date upon tender thereof by the Existing Agent. 
 (f) Each of the Borrower, the other Loan Parties, the Existing Agent and the Lenders hereby unconditionally and irrevocably waive all
claims, suits, debts, liens, losses, causes of action, demands, rights, damages or costs, or expenses of any kind, character or nature whatsoever, known or unknown, fixed or contingent, which any of them may have or claim to have against Wachovia
Bank, National Association (in its capacity as Successor Agent) or its agents, employees, officers, affiliates, directors, representatives, attorneys, successors and assigns (collectively, the “Wachovia Released Parties”) to the
extent arising (i) at any time before the Effective Date out of or in connection with the Loan Documents or (ii) out of any actions or inaction (x) by the Existing Agent prior to the Effective Date (including resulting in any defect,
insufficiency or failure to perfect in Collateral) or (y) by the Successor Agent at any time in reliance on information furnished to it on or prior to the Effective Date with respect to the Register, the Collateral or any other matter under the
Loan Documents (collectively, the “Wachovia Claims”). Each of the Borrower, the other Loan Parties, the Existing Agent and the Lenders further agree forever to refrain from commencing, instituting or prosecuting any lawsuit, action
or other proceeding against any Wachovia Released Parties with respect to such Wachovia Claims. Each of the Wachovia Released Parties shall be a third party beneficiary of this Amendment. The foregoing waiver is not intended to alter any contractual
obligation under the Loan Documents of the Wachovia Released Parties existing immediately prior to the existence of this agreement. 
 (g) The Successor Agent hereby unconditionally and irrevocably waives all claims, suits, debts, liens, losses, causes of action, demands, rights, damages or costs, or expenses of any kind, character or nature whatsoever, known or unknown,
fixed or contingent, which any of them may have or claim to have against Lehman (in its capacity as Existing Agent) or its agents, employees, officers, affiliates, directors, representatives, attorneys, successors and assigns (collectively, the
“Lehman Released Parties”) to the extent arising (i) at any time after the Effective Date out of or in connection with the Loan Documents or (ii) out of any actions or inaction by the Successor Agent on and after the
Effective Date (collectively, the “Lehman Claims”). The Successor Agent further agrees forever to refrain from commencing, instituting or prosecuting any lawsuit, action or other proceeding against any Lehman Released Parties with
respect to such Lehman Claims. Each of the Lehman Released Parties shall be a third party beneficiary of this Amendment. 
 (h) Notwithstanding the provisions of Section 2.08 (Interest) and Section 2.09 (Fees) of the Credit Agreement (i) on the Effective Date the Borrower shall pay to the Existing Agent, for the account of the
applicable Lenders all interest and commitment fees accrued through the date immediately prior to the Effective Date, at the Existing Agent’s office in Dollars and Same Day Funds, and the Existing Agent will distribute to each Lender its Pro
Rata Share (or other applicable share as provided in the Credit Agreement) of such payment in like finds as received by wire transfer to such Lender’s Lending Office and (ii) thereafter the Borrower shall pay to the Successor Agent, for
the account of the applicable Lenders all interest and commitment fees 

  

 3 

 
accruing on and after the Effective Date in accordance with the provisions of Section 2.08 (Interest) and Section 2.09 (Fees) of the
Credit Agreement. 
 2. Amendments. The Credit Agreement is, effective as of the Effective Date, hereby amended as follows:

 (a) The definition of “Defaulting Lender” in Section 1.01 (Defined Terms) is hereby amended by
deleting the phrase “or (c) has been deemed insolvent or become the subject of a bankruptcy or insolvency proceeding” and replacing it with the following: 
 “(c) has given notice to Administrative Agent or Borrower that it will not make, or that it has disaffirmed or repudiated any
obligation to make any Revolving Credit Loan or fund any participation in L/C Obligations or participation in Swing Line Loans hereunder (unless such notice is given by all Lenders) and has not revoked such notice or reaffirmed its obligations to
make any Revolving Credit Loan and fund any participations in L/C Obligations and participations in Swing Line Loans hereunder, or (d) has (i) become and continues to be the subject of a bankruptcy or insolvency proceeding, or has had a
receiver, conservator, trustee or custodian appointed for it, or has taken any action in furtherance of, or indicating its consent to, approval of or acquiescence in any such proceeding or appointment or has a parent company that has become and
continues to be the subject of a bankruptcy or insolvency proceeding, or has had a receiver, conservator, trustee or custodian appointed for it, or has taken any action in furtherance of, or indicating its consent to, approval of or acquiescence in
any such proceeding or appointment, or (ii) been taken over by the FDIC or any other state or federal regulator or Governmental Authority.” 
 (b) The definition of “Designated Amount” in Section 1.01 (Defined Terms) is hereby replaced with the following: 
 “Designated Amount” means: (a) with respect to the Term B-2 Loans, (i) with respect to the Borrower and each of
the Subsidiary Borrowers (other than West Notifications Group, Inc., a Delaware corporation (“WNG”), InterCall, Inc., a Delaware corporation (“InterCall”), West Direct II, Inc., an Arizona corporation
(“WDII”), Intrado Inc., a Delaware corporation (“Intrado”), TeleVox Software, Incorporated, a Delaware corporation (“TeleVox”), West Direct, LLC, a Delaware limited liability company
(“WDI”), West Interactive Corporation, a Delaware corporation (“West Interactive”), West Business Services, LLC, a Delaware limited liability company (“WBS”), and West Customer Management Group,
LLC, a Delaware limited liability company (“WCMG”)), $672,500,000, (ii) with respect to WNG, $21,000,000, (iii) with respect to WDII, $45,500,000, (iv) with respect to InterCall, $684,000,000, (v) with respect to
Intrado, $439,000,000, (vi) with respect to TeleVox, $133,600,000, (vii) with respect to WDI, $25,600,000, (viii) with respect to West Interactive, $118,700,000, (ix) with respect to WBS, $134,900,000, and (x) with respect
to WCMG, $125,200,000 and (b) with respect to the Incremental Term B-3 Loans, (i) with respect to the Borrower and each of the Subsidiary Borrowers (other than InterCall), $84,000,000 and (ii) with respect to InterCall,
$50,000,000.” 
 (c) The definition of “LCPI” in Section 1.01 (Defined Terms) is hereby deleted in
its entirety. 
  

 4 

 (d) Each instance of the words “Lehman Commercial Paper Inc.” and
“LCPI” is hereby replaced with “Wachovia Bank, National Association” and “Wachovia,” as applicable. 
 (e) A new definition is hereby added, in alphabetical order, as follows: 
 “Wachovia” means Wachovia Bank, National
Association.” 
 (f) Section 2.03 (Letters of Credit) is hereby amended by (1) deleting “or”
at the end of Section 2.03(a)(ii)(D), (2) deleting the period at the end of Section 2.03(a)(ii)(E) and replacing it with “; or” and (3) inserting the following new Section 2.03(a)(ii)(F): “any Revolving Credit
Lender is then a Defaulting Lender, unless cash collateral or other credit support reasonably satisfactory to L/C Issuer has been pledged or otherwise provided to L/C Issuer in respect of such Defaulting Lender’s participation in such requested
Letter of Credit or L/C Issuer has otherwise entered into arrangements reasonably satisfactory to L/C Issuer to eliminate L/C Issuer’s risk with respect to such Defaulting Lender.” 
 (g) Section 2.04 (Swing Line Loans) is hereby amended by adding the following new paragraph at the end of
Section 2.04(a): 
 “Notwithstanding anything to the contrary contained in this Section 2.04, the Swing
Line Lender shall not be obligated to make any Swing Line Loans at any time when any Lender is a Defaulting Lender hereunder, unless cash collateral or other credit support reasonably satisfactory to Swing Line Lender has been pledged or otherwise
provided to Swing Line Lender in respect of such Defaulting Lender’s participation in such Swing Line Loan, or Borrower and/or Swing Line Lender have otherwise entered into arrangements reasonably satisfactory to Swing Line Lender to eliminate
Swing Line Lender’s risk with respect to such Defaulting Lender, in which case, subject to the terms and conditions hereof, Swing Line Lender will make Swing Line Loans as set forth in Section 2.04(b).” 
 (h) A new Section 9.14 is hereby added to the end of Article IX of the Credit Agreement to read in full as follows:

 “SECTION 9.14. Removal of Agent that is a Defaulting Lender. If at any time any Lender serving as an Agent
becomes a Defaulting Lender, or an Affiliate of a Defaulting Lender is serving as an Agent, and such Defaulting Lender fails to cure all defaults that caused it to become a Defaulting Lender within 10 Business Days from the date it became a
Defaulting Lender, then the Required Lenders may, but shall not be required to, direct such Agent to, and such Agent shall be obligated to, resign as Agent (including, without limitation, any functions and duties as “collateral agent”, as
L/C Issuer and/or Swing Line Lender, as the case may be), and upon the direction of the Required Lenders such Agent shall be required to so resign, in accordance with the terms of Section 9.09.” 
 (f) Schedule 1.01G of the Credit Agreement is hereby deleted in its entirety and a new Schedule 1.01G as set forth as Schedule 5 hereto is
inserted in its place. 
 3. Assignment and Assumption. WAM hereby assigns to the Borrower, and the Borrower hereby assumes from WAM,
as of the Effective Date, all of WAM’s rights and obligations in its capacity 

  

 5 

 
as a Subsidiary Borrower under the Credit Agreement and any other documents or instruments delivered pursuant thereto to the extent related to its Designated
Amount. 
 4. Address for Notices. 
 (a) As of the Effective Date, the address of the “Administrative Agent” for the purposes of Section 10.02 (Notices and Other Communications; Facsimile Copies) shall be as follows: 
 Wachovia Bank, National Association 
 301
South College Street, NC5562 
 Charlotte, North Carolina 28288 
 Attention: Mark Felker 
 Telecopy no: 704.383.7611 
 E-Mail Address: mark.felker@wachovia.com 
 with a copy to: 
 Wachovia Bank, National Association 
 1525 WT Harris Blvd. 
 Charlotte, NC 28262 
 Attention: Agency Services 
 Telecopy no:
704-590-2706 
 E-Mail Address: yvette.mcqueen@wachovia.com 
 (b) As of the Effective Date, the Borrower hereby agrees that any payment to be made pursuant to the Credit Agreement, including, without
limitation, Section 2.12 (Payments Generally) shall be made to the address set forth in Section 4(a) hereof. 
 5.
Representations and Warranties. 
 (a) Lehman hereby represents and warrants that it is legally authorized to enter
into and has duly executed and delivered this Agreement. 
 (b) Successor Agent hereby represents and warrants that it is
legally authorized to enter into and has duly executed and delivered this Agreement. 
 (c) Each Loan Party hereby represents
and warrants that (i) it is legally authorized to enter into and has duly executed and delivered this Agreement, (ii) no Default or Event of Default has occurred and is continuing, including, specifically, with respect to
Section 6.06 (Maintenance of Properties), Section 6.07 (Maintenance of Insurance), Section 6.11 (Covenant to Guarantee Obligations and Give Security), Section 6.13 (Further Assurances and Post-Closing
Conditions) and Section 7.01 (Liens) of the Credit Agreement, (iii) the representations and warranties set forth in Article V (Representations and Warranties) of the Credit Agreement and in the Collateral Documents and
other Loan Documents, including, specifically, Section 5.12 (Subsidiaries; Equity Interests; Borrower Information) of the Credit Agreement and Section 3.02 (Representations and Warranties) of the Security Agreement, are true
and correct in all material respects on and as of the Effective Date with the same effect as though made on and as of the Closing Date (as defined in the Credit Agreement), except to the extent such representations and warranties expressly relate to
an earlier date, in which case such representations and warranties were true and correct in all material respects as of such earlier date; (iv) Schedule 2 contains a complete list of all 

  

 6 

 
possessory Collateral and security filings related to the Collateral delivered to the Existing Agent; (v) the actions described in Schedule 3
hereto have been performed prior to the date hereof; and (vi) all security interests created in favor of the Existing Agent for the benefit of the secured parties under the Loan Documents are valid security interests in the Collateral, as
security for the Obligations. 
 6. Conditions Precedent to Effectiveness. The obligations of the parties hereto set forth in Sections
1 and 2 hereof shall become effective immediately upon the date (the “Effective Date”) when each of the following conditions shall first have been satisfied: 
 (a) Each of the parties hereto shall have executed and delivered this Agreement; 
 (b) The Existing Agent shall have received from the Borrower payment, free and clear of any recoupment or set off, but subject, in each
case, to Section 11 hereof, in immediately available funds of all amounts (including fees and expenses of counsel) set forth on Schedule 1 hereto, in each case to the account specified on Schedule 1 hereto; and 
 (c) The Existing Agent shall have completed each of the tasks listed on Schedule 4 hereto. 
 7. Further Assurances and Post-Closing Conditions. 
 (a) Without limiting its obligations in any way under any of the Loan Documents, the Borrower reaffirms and acknowledges its obligations to the Successor Agent with respect to the Credit Agreement and the other Loan
Documents and that the delivery of any agreements, instruments or any other document and any other actions taken or to be taken shall be to the reasonable satisfaction of Successor Agent notwithstanding whether any of the foregoing was or were
previously satisfactory to the Existing Agent. 
 (b) Each of the Borrower and the Existing Agent agrees that, following the
Effective Date, it shall furnish, at the Borrower’s expense, additional releases, amendment or termination statements and such other documents, instruments and agreements as are customary and may be reasonably requested by the Successor Agent
in order to effect and evidence more fully the matters covered hereby. 
 (c) Without limiting their obligations in any way
under any of the Loan Documents or this Agreement, to the extent not delivered as of the Effective Date, each of the Borrower and the Existing Agent agrees that, within thirty (30) days of the Effective Date (or such later date as the Successor
Agent may agree) it shall deliver, in each case in form and substance reasonably satisfactory to the Successor Agent, with respect to each Mortgaged Property identified in Schedule 6, (i) an executed assignment of Mortgage, (ii) an
endorsement to Mortgage Policy, (iii) a Life-of-Loan flood hazard determination (together with a notice about special flood hazard status and flood disaster assistance duly executed by the Borrower and each Loan Party remaining thereafter),
(iv) opinions of local counsel to the Loan Parties and (v) all documents, instruments and other agreements previously delivered to the Existing Agent in connection with Sections 4.01, 6.11 and 6.13 of the Credit
Agreement. 
 (d) Subject to Section 11 hereof, the Borrower shall reimburse the Existing Agent for all reasonable
out-of-pocket costs and expenses incurred by the Existing Agent in connection with any actions taken pursuant to Section 6(b) and (c) of this Agreement. 
  

 7 

 8. Effect of Agreement. 
 (a) Subject to Section 11 hereof, on and after the effectiveness of this Agreement, each reference in the Credit Agreement to
“this Agreement”, “hereunder”, “hereof” or words of like import referring to the Credit Agreement shall mean and be a reference to the Credit Agreement, as modified by this Agreement. 
 (b) The Credit Agreement and each of the other Loan Documents, as specifically amended by this Agreement, are and shall continue to be in
full force and effect and are hereby in all respects ratified and confirmed. Without limiting the generality of the foregoing, the Collateral Documents and all of the Collateral described therein do and shall continue to secure the payment of all
Obligations of the Loan Parties under the Loan Documents, in each case, as amended by this Agreement. 
 (c) The execution,
delivery and effectiveness of this Agreement shall not, except as expressly provided herein, operate as a waiver of any right, power or remedy of any Lender or the Administrative Agent under any of the Loan Documents, nor constitute a waiver of any
provision of any of the Loan Documents. On and after the effectiveness of this Agreement, this Agreement shall for all purposes constitute a Loan Document. 
 9. Successors and Assigns. This Agreement shall inure to the benefit of and be binding upon the successors and permitted assigns of the Existing Agent, the Lenders, the Secured Parties and the Borrower.

 10. Limitation. Each party hereto hereby agrees that this Agreement (i) does not impose on the Existing Agent affirmative
obligations or indemnities not already existing as of the date of its petition commencing its proceeding under chapter 11 of the Bankruptcy Code, and that could give rise to administrative expense claims, and (ii) is not inconsistent with the
terms of the Credit Agreement. 
 11. Reservation of Rights. Notwithstanding anything herein to the contrary including payment of the
amounts set forth in Section 6(b), the Existing Agent and its affiliates expressly reserve all claims against Borrower, and Borrower expressly reserves all claims against Existing Agent and its affiliates, arising out of any alleged breaches of
or otherwise relating to the Loan Documents or any other agreement among the Borrower, the Existing Agent and/or their respective affiliates, and none of such claims, or any defenses or offsets to any such claims, shall be deemed to have been waived
or released or in any way affected by this Agreement. Without limiting in any way the foregoing, (a) the Existing Agent and its affiliates reserve all rights and claims with respect to any amounts payable under any of the Loan Documents or any
other agreement among the Borrower, the Existing Agent and/or their respective affiliates (including the fees and expenses of counsel), and (b) the Borrower reserves all rights and claims arising out of any alleged breaches of any of the Loan
Documents, or any other agreement among the Borrower, the Existing Agent and/or their respective affiliates, by Existing Agent or any of its affiliates, all defenses and offsets to any claims described by (a) or (b) of this paragraph of
any person are likewise reserved. 
 12. Counterparts. This Agreement may be executed in one or more counterparts, each of which shall
be deemed to be an original, but all of which taken together shall be one and the same instrument. 
 13. Headings. The paragraph
headings used in this Agreement are for convenience only and shall not affect the interpretation of any of the provisions hereof. 
  

 8 

 14. Interpretation. This Agreement is a Loan Document for the purposes of the Credit Agreement.

 15. Confidentiality. Schedule 1 and Schedule 2 to this Agreement are exclusively for the information of the parties
hereto and the information therein may not be disclosed to any third party or circulated or referred to publicly without our prior written consent of Lehman. 
 16. Confirmation of Guaranties. By signing this Agreement, each Guarantor hereby confirms that (i) the obligations of the Loan Parties under the Credit Agreement as modified hereby and the other Loan
Documents (x) are entitled to the benefits of the guarantees set forth in the Guaranty and (y) constitute Obligations, and (ii) notwithstanding the effectiveness of the terms hereof, the Guaranty is, and shall continue to be, in full
force and effect and is hereby ratified and confirmed in all respects. 
 17. APPLICABLE LAW. THIS AGREEMENT SHALL BE GOVERNED
BY, AND BE CONSTRUED AND INTERPRETED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF NEW YORK. 
 [Signature page follows] 
  

 9 

 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed as of the date first
written above. 
  

			
	 LEHMAN COMMERCIAL PAPER INC.,
 as
Existing Agent

		
	By:	 	/s/ Francis Chang
		 	Name: Francis Chang
		 	Title: Authorized Signatory

  
  
  
 [SIGNATURE PAGE TO AGENCY RESIGNATION LETTER (WEST)] 
  

 10 

			
	WACHOVIA BANK, NATIONAL ASSOCIATION,
	as Successor Agent
		
	 By:
	 	/s/ Tray Jones
		 	Name: Tray Jones
		 	Title: Vice President

  
  
 [SIGNATURE PAGE TO AGENCY RESIGNATION LETTER (WEST)] 

			
	WEST CORPORATION,
	as Borrower
		
	 By:
	 	/s/ Paul M. Mendlik
		 	Name: Paul M. Mendlik
		 	Title: Chief Financial Officer/Treasurer

  
  
 [SIGNATURE PAGE TO AGENCY RESIGNATION LETTER (WEST)] 

			
	 COSMOSIS CORPORATION
 INTERCALL, INC.
 INTRADO COMMUNICATIONS INC.
 INTRADO COMMUNICATIONS OF VIRGINIA INC.

 INTRADO INC.
 INTRADO INFORMATION SYSTEM HOLDINGS, INC.
 INTRADO COMMAND SYSTEMS, INC.
 GEO911, INC.
 POSITRON PUBLIC SAFETY SYSTEMS CORP.
 MASYS CORPORATION
 NORTHERN CONTACT, INC.
 TELEVOX SOFTWARE, INCORPORATED
 WEST ASSET MANAGEMENT, INC.
 WEST DIRECT II, INC.
 WEST INTERACTIVE CORPORATION
 WEST INTERNATIONAL
CORPORATION
 WEST NOTIFICATIONS GROUP, INC.
 WEST RECEIVABLE SERVICES, INC.,
 as Guarantors

		
	By:	 	/s/ Paul M. Mendlik
		 	Name: Paul M. Mendlik
		 	Title: Chief Financial Officer/Treasurer
	
	 WEST BUSINESS SERVICES, LLC
 WEST DIRECT, LLC
 WEST FACILITIES, LLC
 WEST AT HOME, LLC
 WEST CUSTOMER MANAGEMENT GROUP, LLC,
 as Guarantors

		
	By:	 	/s/ Paul M. Mendlik
		 	Name: Paul M. Mendlik
		 	Title: Chief Financial Officer/Treasurer
	
	 ASSET DIRECT MORTGAGE, LLC,
 as a Guarantor

		
	By:	 	/s/ Paul M. Mendlik
		 	Name: Paul M. Mendlik
		 	Title: Manager

  
 [SIGNATURE PAGE TO
AGENCY RESIGNATION LETTER (WEST)] 

			
	 INTERCALL TELECOM VENTURES, LLC,
 as a Guarantor

		
	By:	 	InterCall, Inc., its sole member
		
	By:	 	/s/ Paul M. Mendlik
		 	Name: Paul M. Mendlik
		 	Title: Chief Financial Officer/Treasurer
	
	 BUYDEBTCO, LLC
 THE DEBT DEPOT, LLC
 WEST ASSET PURCHASING, LLC,
 as a Guarantor

		
	By:	 	West Receivable Services, Inc.
		
	By:	 	/s/ Paul M. Mendlik
		 	Name: Paul M. Mendlik
		 	Title: Chief Financial Officer/Treasurer
	
	 INTRADO INTERNATIONAL, LLC,
 as a Guarantor

		
	By:	 	/s/ Paul M. Mendlik
		 	Name: Paul M. Mendlik
		 	Title: Chief Financial Officer/Treasurer
	
	 STARGATE MANAGEMENT LLC,
 as a Guarantor

		
	By:	 	/s/ Paul M. Mendlik
		 	Name: Paul M. Mendlik
		 	Title: Chief Financial Officer/Treasurer

  
 [SIGNATURE PAGE TO
AGENCY RESIGNATION LETTER (WEST)]

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