Document:

EX-10.3

 Exhibit 10.3 

Execution Version 

TRANSITION SERVICES AGREEMENT 
 BY
AND BETWEEN 
 VIVIAL MEDIA HOLDINGS, INC. 

AND 
 VOLCANO MERGER SUB, INC.

 DATED AS OF JUNE 1, 2021 

 TABLE OF CONTENTS 

 

							
	 	    	 	  	Page	 
	 ARTICLE I. SERVICES AND SCOPE OF SERVICES
	  	 	1	 
	 1.1
	    	Services	  	 	1	 
	 1.2
	    	Omitted/Modified Services	  	 	2	 
	 1.3
	    	Service Recipient	  	 	2	 
	 1.4
	    	Services Standards	  	 	2	 
	 1.5
	    	Third-Party Consents	  	 	4	 
	 1.6
	    	Forwarding of Correspondence	  	 	4	 
		
	 ARTICLE II. TERM AND TERMINATION
	  	 	5	 
	 2.1
	    	Term of Services	  	 	5	 
	 2.2
	    	Term of Agreement	  	 	5	 
	 2.3
	    	Termination	  	 	5	 
		
	 ARTICLE III. SERVICES FEE
	  	 	6	 
	 3.1
	    	Service Fees	  	 	6	 
	 3.2
	    	Termination Fee	  	 	7	 
	 3.3
	    	Adjustment of Service Fees	  	 	7	 
		
	 ARTICLE IV. BILLING AND PAYMENT
	  	 	7	 
	 4.1
	    	Payment Terms	  	 	7	 
	 4.2
	    	Survival of Payment Obligations	  	 	7	 
		
	 ARTICLE V. INTELLECTUAL PROPERTY
	  	 	7	 
	 5.1
	    	Ownership and Licensing of Intellectual Property	  	 	7	 
		
	 ARTICLE VI. LIMITED WARRANTY
	  	 	8	 
	 6.1
	    	Limited Warranty	  	 	8	 
		
	 ARTICLE VII. BOOKS AND RECORDS
	  	 	8	 
	 7.1
	    	Access to Books and Records	  	 	8	 
	 7.2
	    	Survival of Books and Records Obligations	  	 	9	 
		
	 ARTICLE VIII. CONFIDENTIAL INFORMATION
	  	 	9	 
	 8.1
	    	SpinCo Confidential Information	  	 	9	 
	 8.2
	    	Merger Sub Confidential Information	  	 	10	 
	 8.3
	    	Permitted Disclosure	  	 	10	 
	 8.4
	    	Destruction of Confidential Information	  	 	11	 
	 8.5
	    	Survival of Confidentiality and Nondisclosure Obligations	  	 	11	 
		
	 ARTICLE IX. Personally Identifiable Information
	  	 	11	 
	 9.1
	    	Personally Identifiable Information	  	 	11	 
	 9.2
	    	Limitations on Collection, Use and Disclosure	  	 	12	 
	 9.3
	    	Permitted Collection, Use and Disclosure	  	 	12	 
	 9.4
	    	Protection of Personally Identifiable Information	  	 	13	 
	 9.5
	    	Breaches of Personally Identifiable Information	  	 	14	 
	 9.6
	    	Destruction of Personally Identifiable Information	  	 	14	 

							
	 9.7
	    	Survival of Personally Identifiable Information and Nondisclosure Obligations	  	 	15	 
		
	 ARTICLE X. COMPLIANCE WITH LAWS AND REGULATIONS
	  	 	15	 
	 10.1
	    	Compliance with Laws	  	 	15	 
	 10.2
	    	Cooperation	  	 	15	 
		
	 ARTICLE XI. INDEMNITY AND LIMITED LIABILITY
	  	 	16	 
	 11.1
	    	Indemnification	  	 	16	 
	 11.2
	    	Limitation on Liability	  	 	17	 
	 11.3
	    	Sole and Exclusive Remedy	  	 	17	 
	 11.4
	    	Procedures	  	 	17	 
		
	 ARTICLE XII. FORCE MAJEURE
	  	 	18	 
	 12.1
	    	Force Majeure	  	 	18	 
	 12.2
	    	Termination on Force Majeure	  	 	18	 
		
	 ARTICLE XIII. DISPUTES
	  	 	18	 
	 13.1
	    	Efforts Regarding Resolution Procedure	  	 	18	 
	 13.2
	    	Appointed Representatives	  	 	18	 
	 13.3
	    	Dispute Resolution Procedure	  	 	18	 
	 13.4
	    	Survival of Dispute Resolution Obligations	  	 	19	 
		
	 ARTICLE XIV. MISCELLANEOUS
	  	 	19	 
	 14.1
	    	Notices	  	 	19	 
	 14.2
	    	Assignment and Delegation	  	 	20	 
	 14.3
	    	Independent Contractor	  	 	20	 
	 14.4
	    	Performance	  	 	21	 
	 14.5
	    	Severability	  	 	21	 
	 14.6
	    	No Recourse	  	 	21	 
	 14.7
	    	Construction; Interpretation	  	 	22	 
	 14.8
	    	Amendment	  	 	22	 
	 14.9
	    	Waiver	  	 	22	 
	 14.10
	    	No Third-Party Beneficiaries	  	 	22	 
	 14.11
	    	Governing Law	  	 	22	 
	 14.12
	    	Submission to Jurisdiction; Waiver of Jury Trial	  	 	23	 
	 14.13
	    	Specific Performance	  	 	23	 
	 14.14
	    	Consent	  	 	24	 
	 14.15
	    	Conflict	  	 	24	 
	 14.16
	    	Execution of Agreement	  	 	24	 

 Schedules 

Schedule A Services Provided by SpinCo to Merger Sub for the Acquired Businesses 
  

  
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 TRANSITION SERVICES AGREEMENT 

This TRANSITION SERVICES AGREEMENT (“Agreement”) is dated as of June 1, 2021 (the “Effective Date”), by
and between Vivial Media Holdings, Inc., a Delaware corporation (“SpinCo”), and Volcano Merger Sub, Inc., a Delaware corporation (“Merger Sub”). SpinCo and Merger Sub may each be referred to herein individually as a
“Party” and together as the “Parties.” As used herein, SpinCo shall include the SpinCo Entities providing Services pursuant to this Agreement, and Merger Sub shall include the Acquired Entities receiving Services
pursuant to this Agreement, in each case as the context so requires. Capitalized terms used in this Agreement and not otherwise defined herein shall have the meanings ascribed to such terms in the Merger Agreement (as defined below). 

R E C I T A L S 
 WHEREAS,
Vivial Inc., a Delaware corporation (the “Company”), and SpinCo have entered into that certain Separation and Distribution Agreement, dated as of May 31, 2021 (the “Separation Agreement”), pursuant to which
(i) the SpinCo Subsidiaries were transferred to SpinCo and (ii) the Company caused the Stockholders to receive on a pro rata basis all the shares of SpinCo Common Stock; 

WHEREAS, Kaleyra Inc., a Delaware corporation (“Parent”), Merger Sub, the Company and GSO Special Situations Master Fund LP,
an exempted limited partnership formed under the laws of the Cayman Islands, solely in its capacity as the Stockholder Representative, have entered into that certain Agreement and Plan of Merger, dated as of February 18, 2021 (as amended, the
“Merger Agreement”), pursuant to which Merger Sub will be merged with and into the Company (the “Merger”), with the Company continuing as the surviving entity and with Parent becoming the Company’s sole
stockholder; and 
 WHEREAS, the Separation Agreement and the Merger Agreement provide that, in connection with the consummation of the
Merger, the Parties will enter into this Agreement to provide for certain services and other arrangements among the Parties and their respective Subsidiaries following the Separation, all as more fully described herein. 

NOW, THEREFORE, in consideration of the mutual agreements and covenants hereinafter set forth, and for good and valuable consideration, the
receipt, sufficiency and adequacy of which are hereby acknowledged, the Parties hereby agree as follows: 
 ARTICLE I. 

SERVICES AND SCOPE OF SERVICES 

1.1 Services. Merger Sub hereby engages SpinCo to provide or cause to be provided, and SpinCo hereby agrees to provide or cause to be
provided to Merger Sub, solely for the Acquired Business, the services as set forth in Schedule A attached hereto and made a part hereof (as amended, modified or supplemented from time to time in accordance with this Agreement, the
“Services”), in each case for the period of time and upon the terms and conditions contained in this Agreement (including Schedule A). Subject to Section 1.2, it is understood that the Services do
not include, and SpinCo will not be obligated hereunder to perform or provide to any Service Recipient, any services not expressly set forth in Schedule A hereto. 

 1.2 Omitted/Modified Services. The Parties acknowledge that for the sake of
expediency, Schedule A has been mutually prepared using general descriptions of services and if a Service Recipient, within three (3) months of the Effective Date, (x) reasonably determines that in order to operate its business, it
is necessary for SpinCo to (i) provide, or cause to be provided, any services not referenced in Schedule A that were provided by the Company and/or its Affiliates in respect of such Service Recipient’s business as of the day
immediately prior to the Separation and are not readily available from a third party at a comparable cost ( “Omitted Services”), or (ii) make any modifications to those Services listed in Schedule A (“Modified
Services”), and (y) requests in writing that SpinCo provide an Omitted Service or Modified Service in the manner conducted during the twelve (12)-month period immediately preceding the Effective Date (the “Reference
Period”), then the Parties will promptly negotiate in good faith the terms governing any such Omitted Service or Modified Service with respect to (i) the nature and description of such Omitted Service or Modified Service, which shall
be consistent with the descriptions of the Services set forth in Schedule A (to the extent applicable to such Omitted Service or Modified Service), (ii) the duration such Omitted Service or Modified Service will be provided, which shall not
be longer than the Term, and (iii) the fees for such Omitted Service or Modified Service, which shall be set in the same manner as for the other Services and shall be limited to the actual cost to SpinCo of performing such Omitted Service or
Modified Service and any reasonable and documented out-of-pocket expenses. In the event the Parties agree to such terms, the Parties will enter into an amendment to this
Agreement amending Schedule A, as applicable, to reflect such Omitted Service or Modified Service, and such Omitted Service or Modified Service shall be deemed to be part of this Agreement and shall be deemed “Services” hereunder
from and after the date of such amendment. Notwithstanding the foregoing, SpinCo shall not be required to provide any Omitted Service or Modified Service to the extent that the provision of any such software or service would result in (x) a
breach of Contract (in which case, SpinCo will use commercially reasonable efforts to obtain a waiver or consent, if appropriate, the costs of which shall be borne by the applicable Service Recipient), (y) a violation of Law or (z) a waiver of
the attorney-client privilege, attorney work product doctrine or any other privilege or immunity. 
 1.3 Service Recipient.
References to a “Service Recipient” herein shall mean Merger Sub or the other Acquired Entities with respect to the Services being provided to it by SpinCo or the other SpinCo Entities. 

1.4 Services Standards. 

(a) SpinCo shall use commercially reasonable efforts to provide or cause to be provided each of the Services required to be provided by SpinCo
in the manner and at a relative nature and quality of service that is equivalent in all material respects to the Company’s and/or its Affiliates’ provision of such Services or other similar services for itself or themselves, as applicable,
during the Reference Period with the same standard of care that SpinCo provides its own business. In addition, to the extent the Services involve the collection, use, maintenance, disclosure, or destruction of Personally Identifiable Information, as
defined below, such Services shall be performed in a manner consistent with Article IX. The foregoing standards shall be referred to herein as the “Services Standards.” To the extent specified on Schedule A, SpinCo
agrees to commit at least the level of personnel staffing designated therein to the provision of such Service (but in any event a level of personnel staffing sufficient to meet the Services Standards). Notwithstanding the foregoing, each Party
acknowledges (x) that SpinCo is not in the business of providing the Services (or services of a like nature) to third parties, (y) that the Services are being provided to the applicable Service Recipient by SpinCo solely to facilitate the
transactions contemplated by the Merger Agreement and (z) unless mutually agreed to by the Parties in writing, that SpinCo shall not be required to provide the Services beyond the Term. Each Service Recipient agrees that the Services are for
the sole use and benefit of such Service Recipient, in each case, solely with respect to the Acquired Business. Each Service Recipient and its Affiliates shall not resell any of the Services to any Person whatsoever and shall not permit the receipt
or use of the Services by any Person other than for the conduct of the Acquired Business. For the avoidance of doubt, except as set forth in Schedule A or as expressly provided herein, neither SpinCo nor any of its Affiliates shall be
obligated to provide any other services to Service Recipient or any of its Affiliates. 

  
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 (b) Notwithstanding the foregoing, unless otherwise provided in Schedule A, SpinCo
and its Affiliates will not be required to stay in business (or any line of business), replace employees who voluntarily terminate their employment with SpinCo or such Affiliates or take other measures solely to provide any Services to a Service
Recipient; provided that any such attrition of employees (due to voluntary termination) shall not relieve SpinCo of its obligation to meet the Service Standard. If such attrition of employees causes SpinCo to be unable to perform any Service or meet
the Service Standard, then Merger Sub shall have the right to terminate the affected Services without payment of any Termination Fee, and SpinCo shall refund any Service Fees paid in advance for any Services not performed due to such attrition.
Notwithstanding anything to the contrary, SpinCo shall promptly provide Merger Sub with written notice upon (i) a material number of terminations of employees performing Services to a Service Recipient (regardless whether such terminations were
voluntary or involuntary), or (ii) SpinCo having a reasonable expectation that Services will not be provided to Service Recipient in the timeline agreed to by the parties. Each Service shall be provided at the location or locations specified in
Schedule A, or, if not specified in Schedule A, then at the location or locations at which such Service has been provided by the Company and/or its Affiliates during the Reference Period. Unless otherwise agreed by the Parties in
Schedule A, neither SpinCo nor any of its Affiliates shall be required to provide any Service in a location other than where such Service was performed prior to the Closing. 

(c) In the event that SpinCo is unable to provide any such Services or sub-service, sub-task or sub-function thereof in a manner consistent with the Services Standards, the Parties shall collaborate in good faith to obtain equivalent replacement services,
which shall be reasonably acceptable to the applicable Service Recipient; provided, that until such time as a replacement service is adopted by Merger Sub, SpinCo shall retain responsibility for the provision to the Service Recipients of the
Services in a manner consistent with the Services Standards.  
 (d) Except with respect to quarterly close periods and financial
reporting Services as required under Schedule A, SpinCo shall have the right to shut down temporarily for routine scheduled maintenance purposes (which shall be substantially consistent with the operations and maintenance policies of the
Company and/or its Affiliates during the Reference Period) the operation of the networks and/or systems providing any Service whenever in SpinCo’s judgment, reasonably exercised, such action is necessary; provided, that such shutdown is
planned to take place outside normal business hours, or if not so possible, be planned so that such shutdown does not unduly and adversely affect a Service Recipient’s operations to which the provision of such Service relates. In the event
nonscheduled maintenance is reasonably necessary, SpinCo shall notify a Service Recipient as much in advance as reasonably practicable under the circumstances (except where not feasible due to the nature of the event giving rise to such nonscheduled
maintenance (e.g., emergency security patches)). SpinCo shall be relieved of its obligations to provide Services that require the use of such networks or systems only for the period of time that such networks and/or systems are so shut down but
shall use commercially reasonable efforts to minimize each period of shutdown for such purpose and to schedule such shutdown so as not to disrupt the conduct of the business of Recipient in the ordinary course. 

  
 3 

 (e) SpinCo may use reasonably qualified subcontractors to provide some or all of the
Services. If SpinCo delegates any of its responsibilities under this Agreement to any of its subsidiaries or uses subcontractors in the performance thereof, then the SpinCo shall remain fully responsible for the actions and performance of such
subsidiary or subcontractor to the extent the SpinCo would be responsible hereunder if performing such obligations itself and such subsidiary or subcontractor shall be deemed to be the SpinCo hereunder for purposes of defining its performance
obligations with respect to such delegated Service(s). 
 1.5 Third-Party Consents. Subject to the terms and conditions of the Merger
Agreement, in the event there is any restriction or limitation of any kind on SpinCo under an existing Contract with a third party that would restrict or limit the nature, quality, standard of care, or ability to provider any Services, SpinCo shall,
as promptly as practicable, (a) obtain, keep, and maintain in effect any necessary waivers, consents, licenses, permissions or similar approvals from such third party or to modify such existing Contract to enable SpinCo to provide such Services
to the applicable Service Recipient at the Services Standards set forth herein, or (b) if any such waiver, consent, license, permission, approval or modification cannot be obtained as a result of such efforts, adopt such alternative approaches
as are commercially reasonable to allow SpinCo to provide the Services to the applicable Service Recipient without such required consent; provided, that such alternative approaches do not adversely impact the Service Standards in any material
respect; provided, further, that no waiver, consent, license, permission, approval or modification required with respect to the Service Recipient and any Shared Contract (as defined in, and set forth on Schedule 1.1(b) to the
Separation Agreement) shall be borne by SpinCo other than those expressly set forth on Schedule A. The Parties acknowledge and agree that there can be no assurance that SpinCo’s efforts pursuant to this
Section 1.5 will be successful or that SpinCo will be able to obtain such consents on acceptable terms or at all and the Parties acknowledge that such Contracts may preclude partial transfer or assignments or operation of a
Service on behalf of unaffiliated entities. 
 1.6 Forwarding of Correspondence. 

(a) For a period of twelve (12) months from the Effective Date, SpinCo shall forward to Merger Sub any
e-mail, facsimile, postal mail or telephone inquiries that any SpinCo Entity receives relating to the Acquired Business or the Acquired Entities and shall promptly after the Effective Date file complete and
adequate forwarding notices with the postal officials and appropriate telephone utilities provided by Merger Sub for the forwarding to Merger Sub of all mail and telephone calls relating to the Acquired Business or the Acquired Entities. In
addition, to the extent any SpinCo Entity receives any payments attributable to the Acquired Business, SpinCo shall cause such SpinCo Entity to forward the same, as well as all material supporting documents including copies of checks documenting
such payments and any documentation provided by customers for payment deductions taken by customers, to Merger Sub as promptly as practicable. 

  
 4 

 (b) For a period of twelve (12) months from the Effective Date, Merger Sub shall
forward to SpinCo any e-mail, facsimile, postal mail or telephone inquiries that any Acquired Entity receives relating to the SpinCo Business or the SpinCo Entities and shall promptly after the Effective Date
file complete and adequate forwarding notices with the postal officials and appropriate telephone utilities provided by SpinCo for the forwarding to SpinCo of all mail and telephone calls relating to the SpinCo Business or the SpinCo Entities. In
addition, to the extent any Acquired Entity receives any payments attributable to the SpinCo Business, Merger Sub shall cause such Acquired Entity to forward the same, as well as all material supporting documents including copies of checks
documenting such payments and any documentation provided by customers for payment deductions taken by customers, to SpinCo as promptly as practicable. 

(c) The provisions of this Section 1.6 are not intended to, and shall not, be deemed to constitute a disclosure of
(i) Privileged Communications or waiver of attorney-client privilege, or (ii) SpinCo Confidential Information or Merger Sub Confidential Information. 

ARTICLE II. 
 TERM AND
TERMINATION 
 2.1 Term of Services. The Services to be provided under this Agreement shall commence as of the Effective Date
and, with respect to each Service, shall continue until the “Service Termination Date” for such Service, which shall be the last day of the applicable transition period for such Service as specified in Schedule A (or
such later or earlier time the Parties mutually agree in writing); provided, however, that any Service provided hereunder may be terminated in accordance with Section 2.3. 

2.2 Term of Agreement. This Agreement shall remain in full force and effect until the earlier of (a) the last Service Termination
Date and (b) the date on which this Agreement is effectively terminated in accordance with Section 2.3 (the “Term”). 

2.3 Termination. 
 (a)
Any Service Recipient may terminate, in its sole and absolute discretion, in whole or in part, one or more of the Services provided to such Service Recipient pursuant to this Agreement (i) in accordance with Sections 10.2, 12.2,
13.3 and 14.5; and (ii) for convenience as of the end of any calendar month upon at least sixty (60) days advance written notice to SpinCo and, only in the case of termination for convenience pursuant to clause
(ii) above, payment of the Termination Fee pursuant to Section 3.2; provided, that no termination for convenience pursuant to clause (ii) above or the termination provision set forth in Schedule A
shall be effective in the event that SpinCo demonstrates that a proposed termination of any part of the Services will materially and adversely affect SpinCo’s ability to provide any part of the other Services provided by SpinCo, in which case
the Parties shall meet and discuss such proposed termination in order to reach an amicable conclusion. 

  
 5 

 (b) SpinCo may terminate, in its sole and absolute discretion, one or more of the Services
provided SpinCo pursuant to this Agreement, in accordance with Sections 4.1, 10.2, 12.2, 13.3 and 14.5. 

(c) If either Party materially breaches any of its material obligations under this Agreement and such Party does not cure such breach within
thirty (30) days (or such other period as the Parties agree in writing) after receiving written notice thereof from the non-breaching Party, the non-breaching Party
may terminate this Agreement, in whole or in part (with respect to the Services to which the breach relates), by providing written notice of termination to the Party in breach (it being understood that this Section 2.3(c)
shall not limit the Parties’ obligations pursuant to ARTICLE XIII). 
 (d) This Agreement or any Service may be terminated by
the mutual written agreement of the Parties. 
 (e) Notwithstanding anything to the contrary herein, upon termination of any of the Services
provided pursuant to this Agreement, SpinCo shall have no further obligation to provide such terminated Service(s) and SpinCo shall cease and shall cause its Affiliates to cease providing such terminated Service(s). A Party’s obligation to pay
monies owed to another Party for Services provided prior to the effective date of such termination shall (i) survive the termination or expiration of such Services and (ii) shall be paid in compliance with
Section 4.1. Any termination or expiration with respect to any Service shall not terminate the applicability of this Agreement to any other Service then being provided under this Agreement, except with respect to those
Services where the provision of such Service is dependent on any terminated Services as designated in Schedule A, in which case the termination or expiration of such Service shall also terminate all Services that are so dependent thereon.

 (f) A Party’s obligations to another Party under this ARTICLE II (Term and Termination), ARTICLE III (Services Fee),
ARTICLE IV (Billing and Payment), ARTICLE VII (Books and Records), ARTICLE VIII (Confidential Information), ARTICLE IX (Personally Identifiable Information), ARTICLE X (Compliance with Laws and Regulations),
ARTICLE XI (Indemnification and Limited Liability), ARTICLE XII (Force Majeure), ARTICLE XIII (Disputes) and ARTICLE XIV (Miscellaneous) shall survive the termination of this Agreement. 

ARTICLE III. 
 SERVICES
FEE 
 3.1 Service Fees. Merger Sub agrees, in consideration for the Services actually rendered to the Service Recipients
pursuant to this Agreement, to pay the applicable amounts set forth for such Services in Schedule A (such amounts, the “Service Fees”). Pricing for the Omitted Services and Modified Services shall be established on the
same basis and methodology as that used to set the amounts in Schedule A as of the Effective Date. Except as otherwise set forth in Schedule A, the Service Fees shall be paid in accordance with and subject to
Section 4.1. Unless otherwise set forth in Schedule A or otherwise agreed in writing, the pricing of any Service provided during the Term hereunder shall be based on SpinCo’s reasonable direct costs of providing
such Service (which cost shall not include any allocation of overhead), including the salary of individuals providing the Services, any benefits paid or provided to such employees prior to the applicable Service Termination Date, cost of any
materials reasonably required to perform the Service, any incidental documented out-of-pocket costs and expenses reasonably incurred by SpinCo in providing such Service
including but not limited to, air fare (coach class), lodging, meals, mileage, parking and ground transportation, in each case in accordance with such SpinCo’s standard policies with respect to such incidental costs and expenses. 

  
 6 

 3.2 Termination Fee. If this Agreement is terminated by Merger Sub pursuant to
Section 2.3(a)(ii), then Merger Sub shall pay to SpinCo in connection with any such termination, a fee in an amount equal to fifty percent (50%) of the sum of (x) each Service Fee for each Service as specified in
Schedule A multiplied by (y) the number of remaining months until the Service Termination Date for such Service as specified in Schedule A (the “Termination Fee”) by wire transfer of immediately available
funds in U.S. dollars to an account designated in writing by SpinCo within five (5) Business Days after written notice of such termination is provided to SpinCo. 

3.3 Adjustment of Service Fees. Subject to Section 3.2, to the extent that the Parties mutually agree to
modify, amend, delete or add to the Services, or a Party terminates any Service in accordance with Section 2.3, the Appointed Representatives shall determine in good faith an equitable adjustment to the amounts paid by the
Parties pursuant to Section 3.1. 
 ARTICLE IV. 

BILLING AND PAYMENT 
 4.1
Payment Terms. Merger Sub shall pay SpinCo the aggregate Service Fee (calculated in accordance with Schedule A and this Agreement) in advance prior to the start of the month in which SpinCo will provide the Services. If Merger Sub
fails to timely pay the aggregate Service Fee when due and payable in accordance with Schedule A and this Agreement, SpinCo has the right to immediately terminate this Agreement, in whole or in part, by providing written notice of termination
to Merger Sub. 
 4.2 Survival of Payment Obligations. Notwithstanding the expiration or earlier termination of this Agreement, the
Parties’ obligations to each other under this ARTICLE IV regarding events or obligations occurring or arising during the Term shall survive such expiration or earlier termination until fulfilled. 

ARTICLE V. 
 INTELLECTUAL
PROPERTY 
 5.1 Ownership and Licensing of Intellectual Property. 

(a) As between the Parties, Merger Sub (or the applicable Service Recipient) shall be the sole owner of all financial data deliverables
delivered by SpinCo to Merger Sub or such Service Recipient as part of the Services performed under this Agreement (e.g., financial reports, financial documents or financial data). 

(b) If, in connection with the provision of any of the Services, any Service Recipient provides, or provides access to, any documents,
information, data or other items containing or comprising, or otherwise requiring the use of, any Intellectual Property owned by such Service Recipient, Service Recipient hereby grants to SpinCo, during the period prior to the Service Termination
Date of the applicable Service, a non-exclusive, revocable, non-transferable, non-sublicensable, royalty-free, fully paid-up license with respect to such Intellectual Property to copy, display, perform, transmit, create derivative works from and otherwise modify, make, use and otherwise exploit such documents, information, data
and other items containing or comprising, or otherwise requiring the use of, such Intellectual Property, solely to the extent necessary to provide or receive the applicable Services in accordance with this Agreement. 

  
 7 

 (c) SpinCo hereby grants the applicable Service Recipient a
non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up license to use any Intellectual Property owned by SpinCo or its subcontractors that is embedded in any
financial data deliverable delivered by SpinCo to such Service Recipient as part of the Services performed under this Agreement, solely to the extent necessary for such Service Recipient to receive and use such financial data deliverable. 

(d) Except as otherwise expressly provided in this Agreement, the Merger Agreement or the Separation Agreement, (i) no Party shall have
any rights or licenses with respect to any Intellectual Property of the other Party and (ii) each Party shall retain all right, title and interest in and to all Intellectual Property owned by such Party and used in connection with the
performance or receipt of the Services under this Agreement. All rights and licenses not expressly granted in this Agreement, the Separation Agreement or the Merger Agreement are expressly reserved by the relevant Party. 

ARTICLE VI. 
 LIMITED
WARRANTY 
 6.1 Limited Warranty. SpinCo represents, warrants, and agrees (a) to perform the Services in a manner consistent
with the Services Standards, (b) that, subject to and in accordance with Section 1.5 (Third Party Consents), it has all permits, licenses, approvals, and consents required to perform the Services, and (c) to
perform the Services in accordance with applicable Law. THE LIMITED WARRANTY PROVIDED IN THE IMMEDIATELY PRECEDING SENTENCE IS THE SOLE WARRANTY WITH RESPECT TO THE SERVICES. EACH OF THE PARTIES, ON BEHALF OF ITSELF AND EACH OF ITS AFFILIATES,
EXPRESSLY DISCLAIMS (A) ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, WORKMANSHIP, DESIGN, FITNESS FOR A PARTICULAR PURPOSE AND INFRINGEMENT; AND (B) THAT THE SERVICES PROVIDED HEREUNDER
WILL YIELD ANY GIVEN OR STATED ECONOMIC, FINANCIAL, PROFIT OR BUSINESS RESULT TO A SERVICE RECIPIENT OR WILL RESULT IN A SERVICE RECIPIENT HAVING ANY GIVEN STANDING OR POSITION IN ANY BUSINESS, MARKET OR PRODUCT. 

ARTICLE VII. 
 BOOKS AND
RECORDS 
 7.1 Access to Books and Records. For a period commencing on the Effective Date and ending on the sixth anniversary of
the Effective Date, the Parties shall use commercially reasonable efforts to maintain all books and records relating to the provision of the Services hereunder and shall make them, and any individuals responsible for the preparation and maintenance
of such books and records, available to the other Party, as reasonably requested; provided, that such request is provided with a minimum of fifteen (15) days’ prior written notice. If at any time after the Effective Date, any Party
requires copies of such books and records, the other Party shall provide a copy thereof (at the expense of the requesting Party) as promptly as reasonably practicable. 

  
 8 

 7.2 Survival of Books and Records Obligations. Notwithstanding the expiration or
earlier termination of this Agreement, the Parties’ obligations to each other under this ARTICLE VII shall survive such expiration or earlier termination until fulfilled. 

ARTICLE VIII. 

CONFIDENTIAL INFORMATION 

8.1 SpinCo Confidential Information. From and after the Effective Time, subject to Section 8.3 and except as
contemplated by this Agreement, any other Transaction Document or the Merger Agreement, Merger Sub shall not, and shall cause the Acquired Entities and their respective officers, directors, employees, agents and representatives, including attorneys,
advisors and other representatives of any Person providing financing (collectively, “Representatives”), not to, directly or indirectly, disclose to any Person, other than Representatives of Merger Sub or the Acquired Entities who
reasonably need to know such information in providing services to any Acquired Entity, or use or otherwise exploit for its own benefit or for the benefit of any third Person, any SpinCo Confidential Information. Merger Sub shall use the same degree
of care to prevent the unauthorized use or disclosure of the SpinCo Confidential Information by any of its Representatives as it currently uses for its own confidential information, but in no event less than a reasonable standard of care.
“SpinCo Confidential Information” means any information, in written, oral, electronic or other tangible or intangible forms, stored in any medium, including studies, reports, records, books, accountant’s work papers, contracts,
instruments, surveys, designs, samples, flow charts, data, computer data, disks, diskettes, tapes, marketing plans, customer names, communications by or to attorneys (including attorney-client privileged communications), other communications
containing information not generally known to the public, memoranda and other materials prepared by attorneys and accountants or under their direction (including attorney work product), and all other technical, financial, employee or business
information or data (“Information”) to the extent relating to the SpinCo Business furnished or made available to or accessible by, or otherwise in the possession of, any Acquired Entity, including as a result of or in connection
with the provision of any Services hereunder or the performance of any Transaction Document or the Merger Agreement irrespective of the form of communication, and all notes, analyses, compilations, forecasts, data, translations, studies, memoranda
or other documents prepared by any Acquired Entity or their respective Representatives, to the extent they contain or otherwise reflect such Information; provided, that SpinCo Confidential Information does not include, and there shall be no
obligation under this Agreement with respect to, Information that: (a) is Personally Identifiable Information, which shall be handled in accordance with the terms and conditions set forth in ARTICLE IX, (b) is or becomes generally
available to the public, other than as a result of any use or disclosure by any Acquired Entity or any of its Representatives not otherwise permissible under this Section 8.1 or any other Transaction Document,
(c) Merger Sub can demonstrate was or became available to Merger Sub or any of its Representatives after the Effective Time from a source other than SpinCo or its Representatives, provided, that such source was not known by Merger Sub to
be bound by a contractual, legal or fiduciary obligation of confidentiality to any SpinCo Entity with respect to such Information or (d) is developed independently by any Acquired Entity or any of its Representatives without use or reference to
the SpinCo Confidential Information. 

  
 9 

 8.2 Merger Sub Confidential Information. From and after the Effective Time, subject
to Section 8.3 and except as contemplated by this Agreement, any other Transaction Document or the Merger Agreement, SpinCo shall not, and shall cause the SpinCo Entities and their respective Representatives not to,
directly or indirectly, disclose to any Person, other than Representatives of SpinCo or the SpinCo Entities who reasonably need to know such information in providing services to any SpinCo Entity, or use or otherwise exploit for its own benefit or
for the benefit of any third Person, any Merger Sub Confidential Information. If any disclosures are made in connection with providing services to any SpinCo Entity under this Agreement, any other Transaction Document or the Merger Agreement, then
the Merger Sub Confidential Information so disclosed shall be used only as required to perform the services. SpinCo shall use the same degree of care to prevent the unauthorized use or disclosure of the Merger Sub Confidential Information by any of
its Representatives as it currently uses for its own confidential information, but in no event less than a reasonable standard of care. “Merger Sub Confidential Information” means any Information to the extent relating to the
Acquired Business furnished or made available to or accessible by, or otherwise in the possession of, any SpinCo Entity as a result of or in connection with the provision of any Service hereunder or the performance of any Transaction Document or the
Merger Agreement, irrespective of the form of communication, and all notes, analyses, compilations, forecasts, data, translations, studies, memoranda or other documents prepared by any SpinCo Entity or their respective Representatives, to the extent
they contain or otherwise reflect such Information; provided, that Merger Sub Confidential Information does not include, and there shall be no obligation under this Agreement with respect to, Information that (a) is Personally
Identifiable Information, which shall be handled in accordance with the terms and conditions set forth in ARTICLE IX, (b) is or becomes generally available to the public, other than as a result of any use or disclosure by any SpinCo
Entity or any of its Representatives not otherwise permissible under this Section 8.2 or any other Transaction Document, (c) SpinCo can demonstrate was or became available to SpinCo or any of its Representatives after
the Effective Time from a source other than Merger Sub or its Representatives; provided, that such source was not known by SpinCo to be bound by a contractual, legal or fiduciary obligation of confidentiality to any Acquired Entity with
respect to such Information or (d) is developed independently by any SpinCo Entity or any of its Representatives without use or reference to the Merger Sub Confidential Information. 

8.3 Permitted Disclosure. Notwithstanding the provisions of Section 8.1 and
Section 8.2, Merger Sub or its Representatives may disclose SpinCo Confidential Information, and SpinCo and its Representatives may disclose Merger Sub Confidential Information: (a) to the extent such Party or such
Representative is required or compelled to disclose any such Merger Sub Confidential Information or SpinCo Confidential Information by judicial or administrative process or by other requirements of Law or stock exchange rule, (b) as required in
connection with any (i) an Action by any Acquired Entity, on the one hand, against any SpinCo Entity, on the other hand, or (ii) an Action by any SpinCo Entity, on the one hand, against any Acquired Entity, on the other hand, (c) as
necessary in order to permit a Party to prepare and disclose its financial statements in connection with any regulatory filings or Tax Returns, (d) as necessary for a Party to enforce its rights or perform its obligations under this Agreement,
the Merger Agreement or any other Transaction Document or (e) to Governmental Entities in accordance with applicable procurement regulations and contract requirements. Notwithstanding the foregoing, in the event that any demand or request for
disclosure of Merger Sub Confidential Information or SpinCo Confidential Information is made pursuant to clause (a), (c) or (e) above (other than with respect to any such Information furnished pursuant to the provisions of ARTICLE VII),
as applicable, the Person receiving such request or demand or other disclosure requirement shall use commercially reasonable efforts to provide the other Party with written notice of such request or demand as promptly as practicable so that such
other Party shall have an opportunity to seek an appropriate protective order. The Party receiving such request or demand shall take, and cause its Representatives to take, at the requesting Party’s expense, all other reasonable steps necessary
to obtain confidential treatment by the recipient. Subject to the foregoing, the Party or any of its Representatives that received such request or demand may thereafter disclose or provide any SpinCo Confidential Information or Merger Sub
Confidential Information, as the case may be, to the extent required by such Governmental Entity, stock exchange or applicable Law (as so advised by counsel); provided, that such disclosing Party shall furnish only that portion of such SpinCo
Confidential Information or Merger Sub Confidential Information which is legally required to be furnished. 

  
 10 

 8.4 Destruction of Confidential Information. Each Party shall, at the request of the
other Party upon termination of this Agreement, as soon as practicable and except as required to be maintained to comply with provisions of the Merger Agreement, the Separation Agreement or applicable Law, (a) return to the other Party
originals of all Confidential Information of such other Party or any of its Affiliates in a tangible form and (b) destroy all copies thereof and all notes, extracts or summaries based thereon. Each Party shall, at the other Party’s
request, confirm compliance with this Section 8.4 in a writing signed by one of such Party’s authorized officers. 

8.5 Survival of Confidentiality and Nondisclosure Obligations. The confidentiality and nondisclosure obligations of this ARTICLE
VIII shall survive the expiration or termination of this Agreement. 
 ARTICLE IX. 

PERSONALLY IDENTIFIABLE INFORMATION 

9.1 Personally Identifiable Information. As it is used in this Agreement, the term “Personally Identifiable
Information” means information about an individual that either (a) contains data elements that identify the individual or (b) with respect to which there is a reasonable basis to believe the information can be used to identify the
individual. Personally Identifiable Information includes, but is not limited to, all information concerning or related to customer accounts, or prospects of such accounts, that is disclosed to a Party or any of its Affiliates (or to which a Party or
any of its Affiliates gains access pursuant to the transactions contemplated under this Agreement, the Merger Agreement or the Separation Agreement), regardless of the form in which such information appears and whether or not such information has
been reduced to a tangible form, and shall specifically include but not be limited to (i) personal identifiers such as name, address, Social Security Number, date of birth, driver’s license number or state identification number, and
passport number, (ii) health information, including any information relating to treatment or conditions, (iii) financial information, including credit or debit card numbers, account numbers, access codes, credit report information,
insurance policy number and (iv) demographic information. 

  
 11 

 9.2 Limitations on Collection, Use and Disclosure. 

(a) With respect to any Personally Identifiable Information owned by SpinCo or any of the SpinCo Entities and in the possession of, or
received or otherwise accessed by or for, Merger Sub or any of the Acquired Entities (collectively, “SpinCo Personally Identifiable Information”), Merger Sub shall not, and shall cause the Acquired Entities and its and their
respective Representatives not to, collect, use, or disclose such SpinCo Personally Identifiable Information in any manner that violates this Agreement or applicable Law. Merger Sub shall, and shall cause the Acquired Entities and its and their
respective Representatives to, collect, use, disclose, and maintain such SpinCo Personally Identifiable Information in accordance with SpinCo’s policies, procedures and customer and consumer notifications concerning Personally Identifiable
Information (the “SpinCo Policies and Procedures”). SpinCo shall provide copies of the SpinCo Policies and Procedures, and any changes therein, upon request. For the avoidance of doubt, none of Merger Sub or any Acquired Entity or
any of its or their respective Representatives shall use any portion of such SpinCo Personally Identifiable Information for any purpose not authorized herein. 

(b) With respect to any Personally Identifiable Information owned by Merger Sub or any of the Acquired Entities and in the possession of, or
received or otherwise accessed by or for, SpinCo or any of the SpinCo Entities (collectively, “Merger Sub Personally Identifiable Information”), SpinCo shall not, and shall cause the SpinCo Entities and its and their respective
Representatives not to, collect, use, or disclose such Merger Sub Personally Identifiable Information in any manner that violates this Agreement or applicable Law. SpinCo shall, and shall cause the SpinCo Entities and its and their respective
Representatives to, collect, use, disclose, and maintain such Merger Sub Personally Identifiable Information in accordance with Merger Sub’s policies, procedures and customer and consumer notifications concerning Personally Identifiable
Information (the “Merger Sub Policies and Procedures”). Merger Sub shall provide copies of the Merger Sub Policies and Procedures, and any changes therein, upon request. For the avoidance of doubt, none of SpinCo or any of the
SpinCo Entities or any of its or their respective Representatives shall use any portion of such Merger Sub Personally Identifiable Information for any purpose not authorized herein. 

9.3 Permitted Collection, Use and Disclosure. 

(a) Merger Sub shall be permitted to: (i) collect, use, and disclose SpinCo Personally Identifiable Information to the Acquired Entities
and its and their respective Representatives, but only to the extent reasonably necessary in order for Merger Sub and the Acquired Entities to perform their respective obligations and exercise their respective rights and remedies under this
Agreement to the extent not prohibited by applicable Law, and Merger Sub shall, and shall cause the Acquired Entities to, take all such action as shall be necessary or desirable in order to ensure that each of such persons maintains the privacy and
security of any SpinCo Personally Identifiable Information that is so collected, used or disclosed and shall be responsible for any breach of this ARTICLE IX by any such person; and (ii) disclose any SpinCo Personally Identifiable
Information if Merger Sub (A) determines (on the advice of its counsel) that it is required to disclose such SpinCo Personally Identifiable Information pursuant to applicable Law or (B) receives any demand under lawful process or from any
Governmental Authority to disclose or provide such SpinCo Personally Identifiable Information; provided, that, in the case of this subclause (B), Merger Sub shall notify SpinCo prior to disclosing or providing such SpinCo Personally
Identifiable Information and shall cooperate, at SpinCo’s expense, in seeking any reasonable protective arrangements requested by SpinCo. In any event, Merger Sub shall furnish only that portion of such SpinCo Personally Identifiable
Information which is legally required to be furnished and shall exercise its commercially reasonable efforts to obtain protective treatment of such SpinCo Personally Identifiable Information. 

  
 12 

 (b) SpinCo shall be permitted to: (i) collect, use, and disclose Merger Sub Personally
Identifiable Information to the SpinCo Entities and its and their respective Representatives, but only to the extent reasonably necessary in order for SpinCo and the other SpinCo Entities to perform their respective obligations and exercise their
respective rights and remedies under this Agreement to the extent not prohibited by applicable Law, and SpinCo shall, and shall cause the SpinCo Entities to, take all such action as shall be necessary or desirable in order to ensure that each of
such persons maintains the privacy and security of any Merger Sub Personally Identifiable Information that is so collected, used or disclosed and shall be responsible for any breach of this ARTICLE IX by any such person; and
(ii) disclose any Merger Sub Personally Identifiable Information if SpinCo (A) determines (on the advice of its counsel) that it is required to disclose such Merger Sub Personally Identifiable Information pursuant to applicable Law or
(B) receives any demand under lawful process or from any Governmental Authority to disclose or provide such Merger Sub Personally Identifiable Information; provided, that, in the case of this subclause (B), SpinCo shall notify Merger Sub
prior to disclosing or providing such Merger Sub Personally Identifiable Information and shall cooperate, at Merger Sub’s expense, in seeking any reasonable protective arrangements requested by Merger Sub. In any event, SpinCo shall furnish
only that portion of such Merger Sub Personally Identifiable Information which is legally required to be furnished and shall exercise its commercially reasonable efforts to obtain protective treatment of such Merger Sub Personally Identifiable
Information. 
 9.4 Protection of Personally Identifiable Information. 

(a) With respect to any SpinCo Personally Identifiable Information, Merger Sub shall, and shall cause the Acquired Entities to, at all times
implement and maintain reasonable and appropriate privacy measures and administrative, physical and technical security measures to safeguard the confidentiality, integrity, and availability of such SpinCo Personally Identifiable Information. Such
privacy and security measures shall be compliant with applicable Law and applicable privacy policies and customer and consumer notifications. Merger Sub shall, and shall cause the Acquired Entities to, limit access to such SpinCo Personally
Identifiable Information to those of its and the Acquired Entities’ Representatives who have a specific need for such access in order for Merger Sub and the Acquired Entities to perform their respective obligations and exercise their respective
rights and remedies under this Agreement or to otherwise perform a legitimate business purpose, and shall not transfer or give access to any third party (other than any such Representative for such purposes) without the other party’s approval
(not to be unreasonably withheld, conditioned or delayed). 

  
 13 

 (b) With respect to any Merger Sub Personally Identifiable Information, SpinCo shall, and
shall cause the SpinCo Entities to, at all times implement and maintain reasonable and appropriate privacy measures and administrative, physical and technical security measures to safeguard the confidentiality, integrity, and availability of such
Merger Sub Personally Identifiable Information. Such privacy and security measures shall be compliant with applicable Law and applicable privacy policies and customer and consumer notifications. SpinCo shall, and shall cause the SpinCo Entities to,
limit access to such Merger Sub Personally Identifiable Information to those of its and the SpinCo Entities’ Representatives who have a specific need for such access in order for SpinCo and the SpinCo Entities to perform their respective
obligations and exercise their respective rights and remedies under this Agreement or to otherwise perform a legitimate business purpose, and shall not transfer or give access to any third party (other than any such Representative for such purposes)
without the other party’s approval (not to be unreasonably withheld, conditioned or delayed). 
 9.5 Breaches of Personally
Identifiable Information.  
 (a) Immediately upon discovery of an actual or suspected breach of the privacy or security of
SpinCo Personally Identifiable Information, Merger Sub shall provide notice to SpinCo explaining the nature and scope of the incident. In such cases, Merger Sub shall cooperate in any investigation SpinCo deems reasonably necessary (including
without limitation any forensic investigation) and Merger Sub shall pay all costs relating to breach notification, breach remediation, and identity protection services that SpinCo reasonably determines need to be furnished to affected customers and
consumers. 
 (b) Immediately upon discovery of an actual or suspected breach of the privacy or security of Merger Sub Personally
Identifiable Information, SpinCo shall provide notice to Merger Sub explaining the nature and scope of the incident. In such cases, SpinCo shall cooperate in any investigation Merger Sub deems reasonably necessary (including without limitation any
forensic investigation) and SpinCo shall pay all costs relating to breach notification, breach remediation, and identity protection services that Merger Sub reasonably determines need to be furnished to affected customers and consumers. 

9.6 Destruction of Personally Identifiable Information. 

(a) Upon the request of SpinCo, Merger Sub shall, as soon as practicable and except as required to be maintained by Law, securely destroy, and
cause to be securely destroyed all copies of SpinCo Personally Identifiable Information made available to Merger Sub or any of the Acquired Entities, and, at SpinCo’s request, such destruction shall be confirmed in writing by one of Merger
Sub’s authorized officers. At all times, SpinCo Personally Identifiable Information that is destroyed shall be disposed of in a manner consistent with Payment Card Industry Data Security Standards requirements and all other applicable Laws and
industry standards to ensure that data cannot be read or reconstructed from any records of any kind. Nothing in this Section 9.6 shall authorize Merger Sub to destroy information that is required to be maintained or
retained under applicable Law. 

  
 14 

 (b) Upon the request of Merger Sub, SpinCo shall, as soon as practicable and except as
required to be maintained by Law, securely destroy, and cause to be securely destroyed all copies of Merger Sub Personally Identifiable Information made available to SpinCo or any of the SpinCo Entities, and, at Merger Sub’s request, such
destruction shall be confirmed in writing by one of SpinCo’s authorized officers. At all times, Merger Sub Personally Identifiable Information that is destroyed shall be disposed of in a manner consistent with Payment Card Industry Data
Security Standards requirements and all other applicable Laws and industry standards to ensure that data cannot be read or reconstructed from any records of any kind. Nothing in this Section 9.6 shall authorize SpinCo to
destroy information that is required to be maintained or retained under applicable Law. 
 9.7 Survival of Personally Identifiable
Information and Nondisclosure Obligations. The protections and obligations set forth in this Article shall survive the expiration or termination of this Agreement. 

ARTICLE X. 
 COMPLIANCE
WITH LAWS AND REGULATIONS 
 10.1 Compliance with Laws. Each Party shall give all notices and obtain all Permits necessary for
the provision of the Services required by applicable Laws and shall comply, at its own expense, with all Laws applicable to such Party in the operation of its business and performance of its obligations under this Agreement, including all applicable
Laws concerning privacy and data protection. 
 10.2 Cooperation. 

(a) Cooperation Generally. The Parties will cooperate in good faith in all matters relating to the provision and receipt of the
Services and to minimize expense, distraction and disturbance to the other Party in performance of their respective obligations hereunder. Without limiting the generality of the foregoing and subject to ARTICLE IX, Service Recipient will
provide to SpinCo in a timely manner, access to personnel and information required or reasonably requested by SpinCo in connection with providing the Services; provided, however, Service Recipient shall not be required to provide
access to information that (x) is competitively sensitive or would waive legal privilege (provided, that in such case Service Recipient shall use commercially reasonable efforts to provide SpinCo with such information in a form and/or
manner that would not result in competitive harm or waive legal privilege), (y) requires a third-party consent, which Service Recipient, despite using commercially reasonable efforts, is not able to obtain or (z) would be in violation of
applicable Law; provided, that, in each case of clause (x) and (y), SpinCo will not be liable for breach of this Agreement for a failure to provide a Service to the extent that such failure resulted from the failure of Service Recipient
to provide access to such information. 
 (b) Third-Party Notice. If a Service results in either Party or any of their respective
Affiliates being given notice from a third party alleging that it is in material violation of the rights of such third party, the Parties will refer such matter to the Appointed Representatives and, to the extent deemed necessary or appropriate by
the Appointed Representatives, the Parties will cooperate in an effort to provide the Service in a manner that does not materially violate the rights of the third party. In the event that the Appointed Representatives are unable to agree about how
to proceed, or determines that the Parties are unable to provide the Service in a manner that does not materially violate the rights of the third party, either Party may immediately terminate such Service upon written notice to the other Party. 

  
 15 

 (c) Governmental Authority Notice. If a Service results in either Party or any of
their respective Affiliates being given notice from a Governmental Authority that it is in violation of a Law, the Parties will cooperate to provide the Service in a manner that is not in violation of such Law. In the event that the Parties are
unable to do so, either Party may immediately terminate such Service upon written notice to the other Party. 
 (d) Advice of
Counsel. If either Party receives advice of counsel from which the Party concludes, within its reasonable discretion, that the provision of a Service may result in an unreasonable business risk (including with respect to either the violation of
a Law or the material violation of the rights of a third party), the Parties will refer such matter to the Appointed Representatives and, to the extent deemed necessary or appropriate by the Appointed Representatives, the Parties will cooperate to
provide the Service in a way that avoids such unreasonable business risk. In the event that the Parties are unable to do so, either Party may immediately terminate such Service upon written notice to the other Party. 

(e) Code of Conduct and Ethics. (i) Each of Merger Sub and SpinCo shall, and shall cause each of their respective subsidiaries and
its and their respective officers, directors, employees, agents and representatives, to comply with their own respective Code of Conduct and Ethics in connection with the Services and communications and interactions with the other party and
(ii) each Service Recipient shall, and shall cause its officers, directors, employees, agents and representatives to, provide clear instructions and reasonable deadlines with respect to instructions and requests relating to the Services. 

ARTICLE XI. 
 INDEMNITY
AND LIMITED LIABILITY 
 11.1 Indemnification. 

(a) SpinCo agrees to release, discharge, defend, indemnify, save and hold harmless Merger Sub, the Acquired Entities and its and their
respective members, stockholders, directors, managers, officers, employees and agents, and each of the foregoing’s respective heirs, executors, successors and permitted assigns (collectively, the “Merger Sub Indemnified
Parties”) from and against any and all claims, demands, suits, losses (including reasonable attorney’s fees and expenses), liabilities, penalties, actions and damages (“Claims”) imposed on, sustained by, incurred or
suffered by, or asserted against, any of the Merger Sub Indemnified Parties, whether in respect of third-party claims, claims between the Parties, or otherwise, to the extent, directly or indirectly, arising from or related to the fraud, gross
negligence, willful misconduct or violation of Law by SpinCo, and its employees, subcontractors, and third-party providers, except to the extent such Claims are caused by the fraud, gross negligence, willful misconduct or violation of Law by any of
the Merger Sub Indemnified Parties. 
 (b) Merger Sub agrees to release, discharge, defend, indemnify, save and hold harmless SpinCo, the
SpinCo Entities and its and their respective members, stockholders, directors, managers, officers, employees and agents, and each of the foregoing’s respective heirs, executors, successors and permitted assigns (collectively, the
“SpinCo Indemnified Parties”), from and against any and all Claims imposed on, sustained by, incurred or suffered by, or asserted against, any of the SpinCo Indemnified Parties, whether in respect of third-party claims, claims
between the Parties, or otherwise, to the extent, directly or indirectly, arising from or related to (i) SpinCo’s performance of this Agreement or (ii) fraud, gross negligence, willful misconduct or violation of Law by Merger Sub, and its
employees, subcontractors, and third-party providers, except in the case of clauses (i) and (ii), to the extent such Claims are caused by the fraud, gross negligence, willful misconduct or violation of Law by any of the SpinCo Indemnified
Parties. 

  
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 11.2 Limitation on Liability(a) . 

(a) No Party or any of its Affiliates shall be liable under this Agreement, or otherwise in connection with the Services to be provided
hereunder, for any amount in excess of the aggregate amount of Service Fees received by such Party and its Affiliates from the other Party and its Affiliates pursuant to ARTICLE III and ARTICLE IV of this Agreement. 

(b) EXCEPT AS SET FORTH IN THIS ARTICLE XI, IN NO EVENT SHALL ANY PARTY, ITS AFFILIATE(S) OR ITS OR THEIR RESPECTIVE DIRECTORS,
OFFICERS, EMPLOYEES, REPRESENTATIVES OR AGENTS BE LIABLE TO THE OTHER PARTY WITH RESPECT TO ANY CLAIM ARISING FROM OR RELATING TO THIS AGREEMENT, THE PROVISION OR THE FAILURE TO PROVIDE THE SERVICES, THE TERMINATION OF THIS AGREEMENT OR ANY SERVICE
OR ANY TRANSACTION CONTEMPLATED BY THIS AGREEMENT, FOR LOSS OF USE, INTERRUPTION OF BUSINESS, ANY INDIRECT, SPECIAL, LIQUIDATED, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES (IN EACH CASE, OTHER THAN FOR DIRECT CLAIMS BY THIRD PARTIES),
REGARDLESS OF THE LEGAL BASIS OF LIABILITY OR LEGAL OR EQUITABLE PRINCIPLE INVOLVED (INCLUDING VIOLATION OF LAW, BREACH OF CONTRACT, BREACH OF EXPRESS OR IMPLIED WARRANTY, INDEMNIFICATION, NEGLIGENCE, STRICT LIABILITY, STATUTORY LIABILITY, LIABILITY
WITHOUT FAULT, OTHER TORT, PERSONAL INJURY, DEATH, DAMAGE TO OR LOSS OF PROPERTY OR EQUIPMENT, BUSINESS INTERRUPTION OR DOWNTIME COSTS, LOSS OF PROFITS, LOSS OF REVENUES OR OTHERWISE). 

11.3 Sole and Exclusive Remedy. The Parties’ right to indemnification under this ARTICLE XI shall be the sole and exclusive
remedy at Law for a breach of this Agreement. 
 11.4 Procedures. Any claim for indemnification or defense under this Agreement shall
be made in accordance with the procedures set forth in ARTICLE XIII of this Agreement. This ARTICLE XI will survive any expiration or termination of this Agreement. 

  
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 ARTICLE XII. 

FORCE MAJEURE 
 12.1
Force Majeure. SpinCo and its Affiliates shall not be liable to any Service Recipient or any of its Affiliates for any loss, cost or damage for delay or non-performance of any of its obligations
hereunder resulting from any requirement or intervention of civil or military authorities or other agencies of the government, or by reason of any other causes whatsoever not reasonably within the control of SpinCo or its Affiliates, including, but
not limited to, acts of God, war, riot, insurrection, civil violence or disobedience, blockages, embargoes, sabotage, epidemics, fire, strikes, lock-outs or other industrial or labor disturbances occurring with respect to those sites for which the
Services are being provided hereunder, lightning, hurricanes, explosions and delay of carriers (all of the foregoing referred to hereinafter as a “Force Majeure”). Upon the occurrence of a Force Majeure, SpinCo shall notify Merger
Sub promptly of the cause of the Force Majeure, and the estimated time that such Force Majeure shall continue. SpinCo shall thereafter use its reasonable efforts to overcome the Force Majeure; provided, however, that the settlement of
strikes, lock-outs and other industrial or labor disturbances shall be entirely within the discretion of SpinCo and its Affiliates, and SpinCo and its Affiliates shall not be required to make settlement of strikes, lock-outs and other industrial or
labor disturbances by acceding to the demands of any opposing third party or parties when such course is unfavorable in the judgment of SpinCo and its Affiliates. No Service Recipient shall be required to pay for any disrupted Services during the
period in which it is not being provided such Services. SpinCo agrees that if it or any of its Affiliates experiences any shortage, interruption, delay, inadequacy or limitation in the availability of any of the Services (by reason of Force Majeure
or otherwise) and is unable to fulfill the applicable Service Recipient’s requirements for such Services, SpinCo shall ensure that the applicable Service Recipient is treated no less favorably than any other business of SpinCo in the allocation
by SpinCo between such businesses and the applicable Service Recipient of such affected Services. Upon the cessation of Force Majeure, SpinCo will use commercially reasonable efforts to resume its performance with the least possible delay. 

12.2 Termination on Force Majeure. If SpinCo’s performance under this Agreement is suspended or rendered impractical by reason of
Force Majeure for a period in excess of thirty (30) days during the Term, the applicable Service Recipient shall have the right to terminate this Agreement with respect to the disrupted Services immediately upon written notice to SpinCo. An
event of Force Majeure shall not operate to extend the Term or to limit amounts payable for Services rendered on or prior to the actual date of the event of Force Majeure. 

ARTICLE XIII. 
 DISPUTES

 13.1 Efforts Regarding Resolution Procedure. Each Party agrees to use its reasonable best efforts to resolve disputes under
this Agreement by a negotiated resolution between the Parties or as provided for in this ARTICLE XIII. 
 13.2 Appointed
Representatives. Each Party shall appoint a representative who shall be responsible for administering this dispute resolution provision (the “Appointed Representatives”). 

13.3 Dispute Resolution Procedure. Except as otherwise provided in this Agreement or in any other Transaction Document, in the event of
a controversy, dispute or claim arising out of, in connection with, or in relation to the interpretation, performance, nonperformance, validity, termination or breach of this Agreement or any other Transaction Document or otherwise arising out of,
or in any way related to, this Agreement or any other Transaction Document or the transactions contemplated hereby or thereby (each, a “Transition Services Agreement Dispute”), the Appointed Representatives shall negotiate in good
faith for a reasonable period of time to settle such Transition Services Agreement Dispute; provided, however, that: (a) such reasonable period shall not, unless otherwise agreed to by the relevant Parties in writing, exceed
twenty (20) days from the time of receipt by a Party of written notice of such Transition Services Agreement Dispute and (b) the relevant employees from both Parties with knowledge and interest in the dispute shall first have tried to
resolve the differences between the Parties. In the event that the Appointed Representatives are unable to resolve any Transition Services Agreement Dispute pursuant to this Section 13.3, either Party may immediately
terminate this Agreement (in whole or in part) upon written notice to the other Party. Nothing said or disclosed, nor any document produced, in the course of any negotiations, conferences and discussions in connection with efforts to settle a
Transition Services Agreement Dispute that is not otherwise independently discoverable shall be offered or received as evidence or used for impeachment or for any other purpose, but shall be considered as to have been disclosed for settlement
purposes. 

  
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 13.4 Survival of Dispute Resolution Obligations. Notwithstanding the expiration or
earlier termination of this Agreement, the Parties’ obligations to each other under this ARTICLE XIII regarding events or obligations occurring or arising during the Term shall survive such expiration or earlier termination until
fulfilled. 
 ARTICLE XIV. 

MISCELLANEOUS 
 14.1
Notices(a) . All notices, requests and other communications hereunder must be in writing and will be deemed to have been duly given only if (a) delivered personally against written receipt, (b) sent by e-mail,
(c) mailed by registered or certified mail, postage prepaid, return receipt requested or (d) mailed by reputable international overnight courier, fee prepaid, to the parties hereto at the following addresses or e-mail: 

If to Merger Sub or any of the Acquired Entities to: 

Kaleyra, Inc. 
 Via Marco
D’Aviano, 2, 
 Milano MI, Italy 

Attention: Dario Calogero  

Email: dario.calogero@kaleyra.com 
 with a copy
(which shall not constitute notice) to: 
 DLA Piper LLP (US) 

555 Mission Street 
 Suite 2400

 San Francisco, CA 94105 

Attention: Jeffrey C. Selman 

Email: jeffrey.selman@us.dlapiper.com 

and 
 DLA Piper LLP (US) 

1251 Avenue of the Americas 
 27th Floor 
 New York, NY 10020 

Attention: James L. Kelly 
 Ilya
A. Bubel 
 Email: james.kelly@us.dlapiper.com 

ilya.bubel@us.dlapiper.com 

  
 19 

 If to SpinCo or any of the SpinCo Entities to: 

Vivial Inc. 
 160 Inverness Drive
West 
 Suite 250 
 Englewood,
CO 80112 
 Attention: Richard G. Hallé; Nick Continenza 

Email: RHalle@vivial.net; ncontinenza@vivial.net 

with copies (which shall not constitute notice) to: 

Weil, Gotshal & Manges LLP 

767 Fifth Avenue 
 New York, NY
10153 
 Attention: Ackneil M. Muldrow III 

Email: trey.muldrow@weil.com 
 All such notices,
requests and other communications will be deemed given, (w) if delivered personally as provided in this Section 14.1, upon delivery, (x) if delivered by e-mail as provided in this
Section 14.1, upon manual or electronic confirmation of delivery, (y) if delivered by mail as provided in this Section 14.1, upon the earlier of the fifth Business Day following mailing and receipt and (z) if
delivered by overnight courier as provided in this Section 14.1, upon the earlier of the second Business Day following the date sent by such overnight courier and receipt (in each case regardless of whether such notice, request or other
communication is received by any other Person to whom a copy of such notice is to be delivered pursuant to this Section 14.1). Any party hereto may change the address to which notices, requests and other communications hereunder are to
be delivered by giving the other parties hereto notice in the manner set forth herein. 
 14.2 Assignment and Delegation. Except to
the extent permitted by Section 1.4(e) of this Agreement with respect to SpinCo’s right to subcontract the Services, no Party shall assign or subcontract its rights, duties or obligations under this Agreement. This
Agreement shall inure to the benefit of and be binding upon the respective successors and permitted assigns of the Parties. 
 14.3
Independent Contractor. SpinCo is and shall remain at all times an independent contractor of the applicable Service Recipient in the performance of all Services hereunder and not as an agent, employee or joint venture counterparty of a
Services Recipient. All employees and representatives of SpinCo or persons under contract or agreement with SpinCo to perform such Services shall be and remain employees, representatives or contractors solely of SpinCo and subject only to the
supervision and control of SpinCo’s supervisory personnel. Each SpinCo shall have the sole right to exercise all authority with respect to such employees and representatives (including the right to select, hire, utilize and discharge such
employees and representatives), such employees and representatives will be deemed to be employees or representatives, as applicable, of SpinCo for purposes of compensation and employee benefits, and in no event shall such employees and
representatives be deemed to be employees or agents of a Services Recipient. 

  
 20 

 14.4 Performance. Each Party shall cause to be performed, and hereby guarantees the
performance of, all actions, agreements and obligations set forth herein to be performed by any Affiliate of such Party. 
 14.5
Severability. It is the desire and intent of the Parties that the provisions of this Agreement be enforced to the fullest extent permissible under the Laws and public policies applied in each jurisdiction in which enforcement is sought.
Accordingly, if any particular provision of this Agreement shall be adjudicated by a court of competent jurisdiction to be invalid, prohibited or unenforceable for any reason, such provision, as to such jurisdiction, shall be ineffective, without
invalidating the remaining provisions of this Agreement or affecting the validity or enforceability of this Agreement or affecting the validity or enforceability of such provision in any other jurisdiction; provided, however, that
(a) if the deletion of any provision of this Agreement frustrates an essential purpose(s) of the Agreement or material right(s) of a Party, then such Party may terminate this Agreement without further liability or obligation, and
(b) absent such frustration and to the extent legally possible, the Parties shall seek in good faith to agree upon alternate provisions or arrangements to achieve the same purposes as the invalid, illegal or unenforceable provision. If such
provision could be more narrowly drawn so as not to be invalid, prohibited or unenforceable in such jurisdiction, it shall, as to such jurisdiction, be so narrowly drawn, without invalidating the remaining provisions of this Agreement or affecting
the validity or enforceability of such provision in any other jurisdiction. 
 14.6 No Recourse. Notwithstanding anything that may be
expressed or implied in this Agreement, and notwithstanding the fact that certain of the parties may be partnerships or limited liability companies, each Party covenants, agrees and acknowledges that no recourse under this Agreement or any documents
or instruments delivered in connection with this Agreement shall be had against any of the Parties’ or any of their respective Affiliates’ former, current or future direct or indirect equity holders, controlling persons, stockholders,
directors, officers, employees, agents, members, managers, general or limited partners or assignees (each a “Related Party” and collectively, the “Related Parties”), in each case other than Parent, Merger Sub,
SpinCo or any of their respective successors and permitted assignees under this Agreement, whether by the enforcement of any assessment or by any legal or equitable proceeding, or by virtue of any applicable Law, it being expressly agreed and
acknowledged that no Liability whatsoever (whether in contract, tort or otherwise) shall attach to, be imposed on or otherwise be incurred by any of the Related Parties, as such, for any Liability of Merger Sub, SpinCo, the Acquired Entities, the
SpinCo Entities or any of their Affiliates under this Agreement or any documents or instruments delivered in connection herewith for any claim based on, in respect of or by reason of such obligations or liabilities or their creation;
provided, however, nothing in this Section 14.6 shall relieve or otherwise limit the liability of Parent, Merger Sub, SpinCo or any Affiliate, as such, for any breach or violation of its obligations under such
agreements, documents or instruments. The liability limitation provision in this Section 14.6 shall survive termination of this Agreement. 

  
 21 

 14.7 Interpretation. The headings contained in this Agreement or in any Schedule are
for reference purposes only and shall not affect in any way the meaning or interpretation of this Agreement. Except when the context requires otherwise, any reference in this Agreement to any Article, clause or Schedule shall be to the Articles,
clauses of, and Schedules to, this Agreement. The words “include,” “includes” and “including” are deemed to be followed by the phrase “without limitation” and references to dollars or to $ are expressed in
United States currency unless otherwise specifically indicated. To the extent computation of any amounts contemplated by this Agreement include a currency other than U.S. dollars, such amounts shall be converted to U.S. dollars using the USD
Equivalent, in accordance with the definition of “Spot Rate” set forth in the Merger Agreement. Reference to any person includes such person’s successors and assigns to the extent such successors and assigns are permitted by the terms
of any applicable agreement, and reference to a person in a particular capacity excludes such person in any other capacity or individually. Reference to any agreement (including this Agreement), document or instrument means such agreement, document
or instrument as amended or modified and in effect from time to time in accordance with the terms thereof and, if applicable, the terms hereof. Reference to any Law means such Law as amended, modified, codified, replaced or re-enacted, in whole or in part, including rules, regulations, enforcement procedures and any interpretations promulgated thereunder, all as in effect on the date hereof. Any reference to the masculine, feminine or
neuter gender shall include such other genders and any reference to the singular or plural shall include the other, in each case unless the context otherwise requires. All Schedules annexed hereto or referred to herein are hereby incorporated in and
made a part of this Agreement as if set forth in full herein. When a reference is made in this Agreement to an Article or Schedule, such reference shall be to an Article of or an Schedule to this Agreement unless otherwise indicated. 

14.8 Amendment. This Agreement may not be amended, modified or supplemented in any manner, whether by course of conduct or otherwise,
except by an instrument in writing signed on behalf of each Party and otherwise as expressly set forth herein. 
 14.9 Waiver. No
failure or delay of either Party in exercising any right or remedy hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any such right or power, or any abandonment or discontinuance of steps to enforce such right
or power, or any course of conduct, preclude any other or further exercise thereof or the exercise of any other right or power. The rights and remedies of the Parties are cumulative and are not exclusive of any rights or remedies which they would
otherwise have hereunder. Any agreement on the part of either Party to any such waiver shall be valid only if set forth in a written instrument executed and delivered by a duly authorized officer on behalf of such Party. 

14.10 No Third-Party Beneficiaries. Except for SpinCo and Service Recipients or as otherwise expressly provided in this Agreement, this
Agreement is for the sole benefit of the Parties and their respective successors and permitted assigns and nothing in this Agreement expressed or implied shall give or be construed to give to any person, other than the Parties, their respective
affiliates and Service Recipients and such successors and permitted assigns, any legal or equitable rights under this Agreement. Notwithstanding anything to the contrary contained in this Agreement, (a) the Merger Sub Indemnified Parties shall
be third-party beneficiaries of the provisions set forth in Section 11.1(a), (b) the SpinCo Indemnified Parties shall be third-party beneficiaries of the provisions set forth in Section 11.1(b) and
(c) the Related Parties shall be third-party beneficiaries of the provisions set forth in Section 14.6. 

14.11 Governing Law. All matters relating to or arising out of this Agreement or the other transactions contemplated herein (whether
sounding in contract, tort or otherwise) will be governed by and construed in accordance with the Laws of the State of Delaware, without giving effect to any choice of law or conflict of law provision or rule of any jurisdiction that would cause the
application of the Laws of any jurisdiction other than the State of Delaware. 

  
 22 

 14.12 Submission to Jurisdiction; Waiver of Jury Trial. 

(a) Subject to the terms of ARTICLE XIII, each Party irrevocably agrees that any Action arising out of or relating to this Agreement
brought by any other Party or its successors or assigns shall be brought and determined in the Court of Chancery of the State of Delaware (or, solely if such courts decline jurisdiction, in any federal court located in the State of Delaware), and
each Party hereby irrevocably submits to the exclusive jurisdiction of the aforesaid courts for itself and with respect to its property, generally and unconditionally, with regard to any such Action arising out of or relating to this Agreement and
the transactions contemplated hereby. Subject to the terms of ARTICLE XIII, each Party agrees not to commence any Action relating thereto except in the courts described above in Delaware, other than actions in any court of competent
jurisdiction to enforce any judgment, decree or award rendered by any such court in Delaware as described herein. Each Party further agrees that notice as provided herein shall constitute sufficient service of process and each Party further waives
any argument that such service is insufficient. Subject to the terms of ARTICLE XIII, each hereby irrevocably and unconditionally waives, and agrees not to assert, by way of motion or as a defense, counterclaim or otherwise, in any Action
arising out of or relating to this Agreement or the transactions contemplated hereby, (i) any claim that it is not personally subject to the jurisdiction of the courts in Delaware as described herein for any reason, (ii) that it or its
property is exempt or immune from the jurisdiction of any such court or from any legal process commenced in such courts (whether through service of notice, attachment prior to judgment, attachment in aid of execution of judgment, execution of
judgment or otherwise) and (iii) that (A) the Action in any such court is brought in an inconvenient forum, (B) the venue of such Action is improper or (C) this Agreement, or the subject matter hereof, may not be enforced in or by
such courts. 
 (b) EACH PARTY ACKNOWLEDGES AND AGREES THAT ANY CONTROVERSY WHICH MAY ARISE UNDER THIS AGREEMENT IS LIKELY TO INVOLVE
COMPLICATED AND DIFFICULT ISSUES, AND THEREFORE IT HEREBY IRREVOCABLY AND UNCONDITIONALLY WAIVES, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY LITIGATION DIRECTLY OR INDIRECTLY ARISING
OUT OF OR RELATING TO THIS AGREEMENT. EACH PARTY CERTIFIES AND ACKNOWLEDGES THAT (A) NO REPRESENTATIVE, AGENT OR ATTORNEY OF ANY OTHER PARTY HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT SUCH OTHER PARTY WOULD NOT, IN THE EVENT OF LITIGATION,
SEEK TO ENFORCE THE FOREGOING WAIVER, (B) IT UNDERSTANDS AND HAS CONSIDERED THE IMPLICATIONS OF SUCH WAIVER, (C) IT MAKES SUCH WAIVER VOLUNTARILY AND (D) IT HAS BEEN INDUCED TO ENTER INTO THIS AGREEMENT BY, AMONG OTHER THINGS, THE
MUTUAL WAIVER AND CERTIFICATIONS IN THIS SECTION 14.12. 
 14.13 Specific Performance. The Parties agree that
irreparable damage would occur in the event that any of the provisions of this Agreement were not performed by them in accordance with the terms hereof and that each Party shall be entitled to seek specific performance of the terms hereof, in
addition to any other remedy to which such Party is entitled at law, in equity, in contract, in tort or otherwise, in accordance with the express provisions of this Section 14.13. The Parties agree not to raise any
objections to the availability of the equitable remedy of specific performance to prevent or restrain breaches of this Agreement by the other Party, and to specifically enforce the terms and provisions of this Agreement to prevent breaches or
threatened breaches of, or to enforce compliance with, the respective covenants and obligations of such other Party under this Agreement all in accordance with the terms of this Section 14.13. No Party shall be required to
provide any bond or other security in connection with seeking an injunction or injunctions to prevent breaches of this Agreement and to enforce specifically the terms and provisions of this Agreement, all in accordance with the terms of this
Section 14.13. 

  
 23 

 14.14 Consent. To the extent a Party’s consent is required under this Agreement
or the Schedules hereto, each Party agrees to act in good faith and not unreasonably withhold or delay such consent. 
 14.15
Conflict. In the event of any conflict between the terms of this Agreement and the Merger Agreement, the terms of this Agreement shall govern. In the event of any conflict between the terms of this Agreement and the Schedules hereto, the
terms of the Schedules shall govern. 
 14.16 Execution of Agreement. This Agreement may be executed in one or more counterparts, and
by the different parties hereto in separate counterparts, each of which when executed shall be deemed to be an original but all of which taken together shall constitute one and the same agreement. Delivery of an executed counterpart of a signature
page to this Agreement by email or other electronic transfer shall be effective as delivery of a manually executed counterpart to this Agreement. 

[SIGNATURE PAGES FOLLOW] 

  
 24 

 IN WITNESS WHEREOF, the Parties hereto have executed this Agreement as of the day and year
first above written. 
  

			
	VIVIAL MEDIA HOLDINGS, INC.
		
	By:	 	 /s/James Continenza

	Name:	 	James Continenza
	Title:	 	Chief Executive Officer
	
	VOLCANO MERGER SUB, INC.
		
	By:	 	 /s/Dario Calogero

	Name:	 	Dario Calogero
	Title:	 	Chief Executive Officer

 [Signature Page to Transition Services Agreement] 

 Schedule A 

Services Provided by SpinCo to Merger Sub for the Acquired Businesses 

(See attached)EX-10.4

 Exhibit 10.4 

EXECUTION VERSION 

SEPARATION AND DISTRIBUTION AGREEMENT 

DATED AS OF JUNE 1, 2021 

by and between 
 VIVIAL
INC. 
 and 

VIVIAL MEDIA HOLDINGS, INC. 
  

 

 TABLE OF CONTENTS 

 

							
	 ARTICLE I DEFINITIONS
	  	 	2	 
			
	 Section 1.1
	  	Certain Definitions	  	 	2	 
	 Section 1.2
	  	Other Terms	  	 	6	 
		
	 ARTICLE II THE REORGANIZATION
	  	 	7	 
			
	 Section 2.1
	  	Transfer of Assets and Assumption of Liabilities Prior to the Distribution	  	 	7	 
	 Section 2.2
	  	Allocation of Assets	  	 	9	 
	 Section 2.3
	  	Allocation of Liabilities	  	 	11	 
	 Section 2.4
	  	Transfer of Excluded Assets and Assumption of Excluded Liabilities Not Effected at or Prior to the Distribution Time	  	 	12	 
	 Section 2.5
	  	Transfer of SpinCo Assets and Assumption of SpinCo Liabilities Not Effected at or Prior to the Distribution Time	  	 	14	 
	 Section 2.6
	  	Termination of Intercompany Contracts; Settlement of Intercompany Payables and Receivables	  	 	16	 
	 Section 2.7
	  	Shared Assets; Shared Contracts	  	 	17	 
	 Section 2.8
	  	Transfer of Acquired Business Employees.	  	 	19	 
	 Section 2.9
	  	Sublease of Dominican Republic Lease.	  	 	19	 
	 Section 2.10
	  	Post-Distribution Payments or Reimbursements	  	 	20	 
	 Section 2.11
	  	Post-Distribution Communications	  	 	20	 
		
	 ARTICLE III THE DISTRIBUTION
	  	 	20	 
			
	 Section 3.1
	  	Actions at or Prior to the Distribution Time	  	 	20	 
	 Section 3.2
	  	Conditions Precedent to the Distribution	  	 	21	 
	 Section 3.3
	  	The Distribution	  	 	21	 
		
	 ARTICLE IV ACCESS TO INFORMATION
	  	 	21	 
			
	 Section 4.1
	  	Access to Information	  	 	21	 
	 Section 4.2
	  	Ownership of Information	  	 	21	 
	 Section 4.3
	  	Liability for Information Provided	  	 	22	 
	 Section 4.4
	  	Other Agreements Providing for Exchange of Information	  	 	22	 
	 Section 4.5
	  	Production of Witnesses and Records in Connection with an Action	  	 	22	 
	 Section 4.6
	  	Counsel; Privileges; Legal Materials	  	 	23	 
		
	 ARTICLE V RELEASES
	  	 	24	 
			
	 Section 5.1
	  	Release of Pre-Distribution Claims	  	 	24	 
	 Section 5.2
	  	Management of Actions	  	 	24	 
	 Section 5.3
	  	Settlement of Actions	  	 	26	 

							
		
	 ARTICLE VI OTHER AGREEMENTS
	  	 	26	 
			
	 Section 6.1
	  	Further Assurances	  	 	26	 
	 Section 6.2
	  	Confidentiality	  	 	27	 
	 Section 6.3
	  	Insurance Matters	  	 	29	 
	 Section 6.4
	  	Separation Expenses	  	 	31	 
	 Section 6.5
	  	Transaction Documents	  	 	31	 
		
	 ARTICLE VII MISCELLANEOUS
	  	 	31	 
			
	 Section 7.1
	  	Governing Law; Submission to Jurisdiction; Waiver of Trial	  	 	31	 
	 Section 7.2
	  	Survival of Covenants	  	 	32	 
	 Section 7.3
	  	Notices	  	 	32	 
	 Section 7.4
	  	Termination	  	 	33	 
	 Section 7.5
	  	Severability	  	 	34	 
	 Section 7.6
	  	Entire Agreement	  	 	34	 
	 Section 7.7
	  	Successors and Assigns; No Third-Party Beneficiaries	  	 	34	 
	 Section 7.8
	  	Specific Performance	  	 	34	 
	 Section 7.9
	  	Amendments and Waivers	  	 	35	 
	 Section 7.10
	  	Rules of Construction	  	 	35	 
	 Section 7.11
	  	Captions; Counterparts	  	 	35	 
	 Section 7.12
	  	Performance	  	 	35	 
	 Section 7.13
	  	Dispute Resolution Procedures	  	 	36	 
	 Section 7.14
	  	Consummation of Merger Agreement Transactions	  	 	36	 

 EXHIBITS 
 A Form of
Transition Services Agreement 
 SCHEDULES 
  

			
	 Schedule 1.1(a)
	 	 Acquired Business Employees

	 Schedule 1.1(f)
	 	 Company Trademarks

	 Schedule 1.1(t)
	 	 Shared Assets

	 Schedule 1.1(u)
	 	 Shared Contracts

	 Schedule 2.1(a)
	 	 Plan of Reorganization

	 Schedule 2.2(a)(i)
	 	 SpinCo Entities

	 Schedule 2.2(a)(vii)
	 	 SpinCo Real Property Leases

	 Schedule 2.2(a)(viii)
	 	 Excluded items on SpinCo Sites

	 Schedule 2.2(b)(i)
	 	 Excluded Assets

	 Schedule 2.2(b)(vi)
	 	 Excluded SpinCo Real Property Leases

	 Schedule 2.6(b)(iv)
	 	 Intercompany Contracts Not Being Terminated

  

  
 ii 

 SEPARATION AND DISTRIBUTION AGREEMENT 

This SEPARATION AND DISTRIBUTION AGREEMENT, dated as of June 1, 2021 (this “Agreement”), is entered into by and between
Vivial Inc., a Delaware corporation (the “Company”) and Vivial Media Holdings, Inc., a Delaware corporation (“SpinCo”). Certain terms used in this Agreement are defined in Section 1.1.
Capitalized terms used but not otherwise defined herein shall have the meanings assigned to such terms in the Merger Agreement (as defined below). 

W I T N E S E T H: 
 WHEREAS, the
Company, acting through itself and its direct and indirect Subsidiaries, currently conducts the SpinCo Business; 
 WHEREAS, SpinCo is a
newly formed, wholly owned Subsidiary of the Company; 
 WHEREAS, the Company intends to separate the SpinCo Business from the Acquired
Business and to cause the SpinCo Assets to be transferred to SpinCo and the other SpinCo Entities and to cause the SpinCo Liabilities to be assumed by SpinCo and the other SpinCo Entities, subject to the conditions set forth in this Agreement; 

WHEREAS, the Company will cause the holders of the outstanding common stock, $0.01 par value, of the Company (the “Company Common
Stock”) as of the close of business on the Record Date to receive on a pro rata basis for no consideration all of the issued and outstanding shares of common stock, $0.01 par value, of SpinCo (the “SpinCo Common Stock”) in
accordance with a distribution ratio to be determined by the Board of Directors of the Company or a committee thereof (the “Distribution”); 

WHEREAS, pursuant to the Agreement and Plan of Merger, dated as February 18, 2021 (the “Merger Agreement”), by and among
Kaleyra Inc., a Delaware corporation (“Parent”), Volcano Merger Sub, Inc., a Delaware corporation and direct, wholly-owned Subsidiary of Parent (“Merger Sub”), the Company and GSO Special Situations Master Fund LP,
an exempted limited partnership formed under the laws of the Cayman Islands, solely in its capacity as the Stockholder Representative, immediately following the Distribution, Merger Sub will merge with and into the Company (the
“Merger”) and all shares of Company Common Stock shall be converted automatically into and shall thereafter represent the right to receive the consideration described in the Merger Agreement; 

WHEREAS, the Board of Directors of each of the Company and SpinCo have approved the Reorganization, the Distribution, the Merger Agreement and
the Merger (as applicable); and 
 WHEREAS, the Company and SpinCo desire to set forth the principal corporate transactions required to
effect the Reorganization and the Distribution. 
 NOW, THEREFORE, in consideration of the foregoing, the representations, warranties and
covenants contained herein and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties hereby agree as follows: 

 ARTICLE I 

DEFINITIONS 

Section 1.1 Certain Definitions. For purposes of this Agreement, the following terms shall have the meanings specified in this
Section 1.1: 
 (a) “Acquired Business Employees” means all employees of the SpinCo Entities who
are dedicated to the Acquired Business (as scheduled on Schedule 1.1(a)). 
 (b) “Adversarial Action” means
(i) an Action by any Acquired Entity, on the one hand, against any SpinCo Entity, on the other hand, or (ii) an Action by any SpinCo Entity, on the one hand, against any Acquired Entity, on the other hand. 

(c) “Affiliate” means, with respect to any Person, any other Person directly or indirectly controlling, controlled by or under
common control with such Person, where “control” means the possession, directly or indirectly, of the power to direct the management and policies of a Person whether through the ownership of voting securities or otherwise; provided,
however, that, for purposes of this Agreement, no SpinCo Entity shall be deemed to be an Affiliate of any Acquired Entity, and no Acquired Entity shall be deemed to be an Affiliate of any SpinCo Entity, from and after the Distribution Time.

 (d) “Approvals or Notifications” means any consents, waivers, approvals, Permits or authorizations to be obtained from,
notices, registrations, information or reports to be submitted to, or other filings or consultations to be made with, any third Person, including employee representatives, unions, works councils, health and safety committees, or any Governmental
Entity. 
 (e) “Assets” means any and all assets, properties, claims and rights (including goodwill), wherever located
(including in the possession of vendors or other third Persons or elsewhere), of every kind, character and description, whether real, personal or mixed, tangible, intangible or contingent, in each case whether or not recorded or reflected, or
required to be recorded or reflected, on the books and records or financial statements of the applicable Person, including the following: 

(i) all Information, cost information, sales and pricing data, customer prospect lists, supplier records, customer and supplier lists,
customer and vendor data and drawings, correspondence and lists, product data and literature, artwork, design, development, business process files and data, quality records and reports and accounting and other books, records, studies, surveys,
reports, plans, documents, advertising and promotional materials, and other printed or written materials; artwork; design; development, procedures and files; vendor and customer drawings; quality records and reports and other books, records,
ledgers, files, documents, plats, photographs, studies, surveys, reports, plans and documents, operating, production and other manuals, corporate minute books and related stock records, financial records, separate entity Tax Returns and associated
Tax records of SpinCo and its Subsidiaries (including of any entity that is treated as a predecessor of SpinCo or any of its Subsidiaries for U.S. federal income tax purposes), and files whether in paper, microfilm, microfiche, computer tape or
disc, magnetic tape, electronic or any other form (“Books and Records”); 

  
 2 

 (ii) all apparatus, computers and other electronic data processing and communications
equipment, telecommunications equipment and data, electronic storage equipment, fixtures, marketing and transportation systems and related facilities, equipment, furniture, office equipment, tools, apparatus, cables, test devices, prototypes and
models and other tangible personal property of any kind; 
 (iii) all interests in real property of whatever nature, including lessor,
sublessor, lessee, sublessee or otherwise; 
 (iv) all interests in any capital stock or other equity or ownership interests of any
Subsidiary or any other Person; 
 (v) all rights under Contracts and/or any other business arrangements, license agreements, leases of
personal property and all claims or rights against any Person relating thereto; 
 (vi) all deposits, prepaid expenses and letters of
credit; 
 (vii) all written (including in electronic form) technical information, data, research and development information and materials
and analyses prepared by consultants and other third Persons; 
 (viii) all Intellectual Property rights and all physical and tangible
materials embodying same; 
 (ix) all IT Assets; 

(x) all prepaid expenses, trade accounts and other accounts and notes receivable (whether current or
non-current); 
 (xi) all interests, rights to causes of action, lawsuits, judgments, claims,
counterclaims, rights under express or implied warranties, rights of recovery and rights of setoff of any kind, demands and benefits of any Person, including all claims or rights against any Person arising from the ownership of any Asset, all rights
in connection with any bids or offers, causes of action or similar rights, whether accrued or contingent; 
 (xii) all licenses, Permits,
approvals and authorizations which have been issued by any Governmental Entity or other third Person; 
 (xiii) all interest rate, currency,
commodity or other swap, collar, cap or other hedging or similar agreements or arrangements; and 
 (xiv) all cash or cash equivalents, bank
accounts, lock boxes and other deposit arrangements. 
 (f) “Company Trademarks” has the meaning set forth on Schedule
1.1(f). 

  
 3 

 (g) “Distribution Date” means the date on which the Company distributes all
of the issued and outstanding shares of SpinCo Common Stock to the holders of Company Common Stock. 
 (h) “Distribution
Time” means the time at which the Distribution occurs on the Distribution Date, which shall be deemed to be 12:01 a.m., New York City time. 

(i) “Excluded SpinCo Records” means (a) any and all Tax Returns and associated Tax records of SpinCo and its
Subsidiaries, including, for the avoidance of doubt, any Tax Returns filed on a consolidated basis with any Acquired Entity and associated Tax records; (b) any personnel records for individuals employed by any of the Acquired Entities;
(c) any Books and Records not related in any material respect to the SpinCo Business (it being understood that to the extent that such Books and Records relate in part to the SpinCo Business, SpinCo shall be provided access to redacted copies
of such records showing only the information that relates to the SpinCo Business); and (d) any Books and Records the transfer of which is prohibited by applicable Law. 

(j) “Financial Statements” means the consolidated audited financial statements of Vivial Inc. and its Subsidiaries consisting
of the balance sheets of Vivial Inc. and its Subsidiaries as of December 31, 2020 and the related consolidated statements of operations, changes in equity and cash flow including, in each case, the notes thereto. 

(k) “Information” means information, in written, oral, electronic or other tangible or intangible forms, stored in any medium,
including studies, reports, records, books, accountant’s work papers, contracts, instruments, surveys, designs, samples, flow charts, data, computer data, disks, diskettes, tapes, marketing plans, customer names, communications by or to
attorneys (including attorney-client privileged communications), other communications containing information not generally known to the public, memoranda and other materials prepared by attorneys and accountants or under their direction (including
attorney work product), and all other technical, financial, employee or business information or data. 
 (l) “Insurance
Policies” has the meaning set forth in the Merger Agreement. 
 (m) “Insurance Proceeds” means those monies
(a) received by an insured from an insurance carrier, (b) paid by an insurance carrier on behalf of the insured or (c) received (including by way of setoff) from any third Person in the nature of insurance, contribution or
indemnification in respect of any Liability; in any such case net of any applicable premium adjustments (including reserves and retrospectively-rated premium adjustments) and net of any costs or expenses, including Taxes, incurred in connection with
the receipt thereof. 
 (n) “IT Assets” means computers, computer software, firmware, middleware, servers, workstations,
routers, hubs, switches, data communications lines and all other information technology and related equipment, and all dated stores therein or processed thereby. 

(o) “Liabilities” means any and all debts, liabilities and obligations of any kind or nature, whether direct or indirect,
accrued or fixed, absolute or contingent, matured or unmatured, determined or determinable, liquidated or unliquidated, or due or to become due whether in contract, tort, strict liability or otherwise. 

  
 4 

 (p) “Party” means the Company or SpinCo, as appropriate, and
“Parties” means the Company and SpinCo. 
 (q) “Record Date” means the close of business on the date
determined by the Board of Directors of the Company (or a committee thereof) as the record date for the Distribution. 
 (r)
“Reorganization” means the transfer of the SpinCo Assets that are not already owned by the SpinCo Entities to the SpinCo Entities and the assumption of the SpinCo Liabilities that are not already owned by the SpinCo Entities by the
SpinCo Entities, and the transfer of Excluded Assets that are not already owned the Acquired Entities to the Acquired Entities and the assumption of the Excluded Liabilities that are not already owned by the Acquired Entities, all as more fully
described in this Agreement and the other Transaction Documents and including the steps set forth in the Plan of Reorganization. 
 (s)
“Service Provider” means, with respect to any Person, any current, former or future employee, officer, consultant, independent contractor or director of such Person. 

(t) “Shared Assets” means the Assets identified on Schedule 1.1(t). 

(u) “Shared Contracts” means all Contracts to which the Company or any of its Subsidiaries is a party as of immediately prior
to the Distribution Time that relate both to the SpinCo Business and the Acquired Business (other than (i) Intercompany Obligations and (ii) any Contracts that are the subject of Transition Services under the Transition Services Agreement,
which shall be treated as set forth therein), which all such Shared Contracts are set forth on Schedule 1.1(u). 
 (v) “SpinCo
Business Records” means Books and Records of the SpinCo Entities as of immediately prior to the Distribution Time, excluding Excluded SpinCo Records. 

(w) “SpinCo Cash” means the aggregate amount of cash and cash equivalents in accounts held by a SpinCo Entity as of
immediately prior to the Distribution Time. For the avoidance of doubt, SpinCo Cash shall not include any amounts included in the calculation of Closing Cash and Closing Net Working Capital. 

(x) “SpinCo Contracts” means the following Contracts to which the Company or any of its Subsidiaries is a party or by which
the Company or any of its Subsidiaries or any of their respective Assets is bound, in each case, as of immediately prior to the Distribution Time (except for any such Contract or part thereof that is expressly contemplated to be retained by or
transferred to the Company or any Acquired Entity pursuant to any provision of this Agreement or any other Transaction Document): 
 (a) any
Contract that is primarily related to the SpinCo Business; and 
 (b) any Contract that is otherwise expressly contemplated pursuant to this
Agreement (including Shared Contracts, subject to Section 2.7) or any of the other Transaction Documents to be assigned to SpinCo or any other SpinCo Entity. 

  
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 (y) “SpinCo Intellectual Property” means all Intellectual Property owned by
the SpinCo Entities. 
 (z) “Tax” has the meaning set forth in the Merger Agreement. 

(aa) “Tax Return” has the meaning set forth in the Merger Agreement. 

(bb) “Total SpinCo Debt” means collectively, any Indebtedness incurred by SpinCo or any of its Subsidiaries after the Closing
or to the extent not included in the calculation of Closing Indebtedness prior to the Closing. 
 (cc) “Transaction
Documents” means this Agreement, the Transition Services Agreement and the Transfer Documents, in each case including all annexes, exhibits, schedules, attachments and appendices thereto. 

(dd) “Transfer Documents” means the Pre-Distribution Transfer Documents, the
Post-Distribution Company Transfer Documents and the Post-Distribution SpinCo Transfer Documents. 
 (ee) “Transition Services
Agreement” means the Transition Services Agreement in substantially the form attached hereto as Exhibit A, entered into or to be entered into by and between Merger Sub and SpinCo on or immediately prior to the Distribution Date. 

(ff) “Transition Services” has the meaning set forth in the Transition Services Agreement. 

Section 1.2 Other Terms. For purposes of this Agreement, the following terms have the meanings set forth in the sections
indicated: 
  

			
	 Definition
	  	Section
	 Agreement
	  	Preamble
	 Applicable Matters
	  	4.6
	 Appointed Representative
	  	7.13(a)
	 Books and Records
	  	1.1(d)(i)
	 Company
	  	Preamble
	 Company Confidential Information
	  	6.2(b)
	 Company Controlled Actions
	  	5.2(b)
	 Company Common Stock
	  	Recitals
	 Distribution
	  	Recitals
	 Excluded Assets
	  	2.2(b)
	 Excluded Liabilities
	  	2.3(b)
	 Intercompany Obligations
	  	2.6(a)
	 Merger
	  	Recitals
	 Merger Agreement
	  	Recitals
	 Merger Sub
	  	Recitals
	 Mixed Action
	  	5.2(d)
	 Plan of Reorganization
	  	2.1(a)
	 Post-Distribution Company Transfer Documents
	  	2.5(b)
	 Post-Distribution SpinCo Transfer Documents
	  	2.4(b)

  
 6 

			
	 Pre-Closing Occurrence-Based Policies
	  	2.2(a)(vi)
	 Pre-Distribution Transfer Documents
	  	2.1(c)
	 Prior Company Counsel
	  	4.6
	 Privileged Communications
	  	4.6
	 Representatives
	  	6.2(a)
	 Separate Action
	  	5.2(c)
	 Separation Agreement Disputes
	  	7.13(b)
	 SpinCo Confidential Information
	  	6.2(a)
	 SpinCo
	  	Preamble
	 SpinCo Assets
	  	2.2(a)
	 SpinCo Common Stock
	  	Recitals
	 SpinCo Controlled Actions
	  	5.2(a)
	 SpinCo Liabilities
	  	2.3(a)
	 SpinCo Released Persons
	  	5.1
	 SpinCo Site
	  	2.2(a)(viii)

 ARTICLE II 

THE REORGANIZATION 

Section 2.1 Transfer of Assets and Assumption of Liabilities Prior to the Distribution. 

(a) In accordance with the plan and structure set forth on Schedule 2.1(a) (such plan and structure being referred to herein as the
“Plan of Reorganization”) and to the extent not previously effected pursuant to the steps of the Plan of Reorganization that have been completed prior to the date of this Agreement, prior to the Distribution Time: 

(i) SpinCo Assets. The Company shall, and shall cause its applicable Subsidiaries to, assign, transfer, convey and deliver to SpinCo
and/or one or more of its Subsidiaries designated by SpinCo, and SpinCo and/or one or more of its Subsidiaries designated by SpinCo, shall accept from the Company and the Company’s applicable Subsidiaries, all of the Company’s and such
Subsidiaries’ respective direct or indirect right, title and interest in and to all SpinCo Assets; 
 (ii) SpinCo Liabilities.
SpinCo and/or one or more of its Subsidiaries designated by SpinCo shall accept, assume and agree faithfully to perform, discharge and fulfill the SpinCo Liabilities in accordance with their respective terms (and, for the avoidance of doubt, shall
not assume the Excluded Liabilities). SpinCo and such Subsidiaries shall be responsible for all SpinCo Liabilities, regardless of when or where such SpinCo Liabilities arose or arise, or the legal entity that incurred or holds the SpinCo Liability
(provided, however, that nothing contained herein shall preclude or inhibit SpinCo from asserting against third parties any defenses available to the legal entity that incurred or holds such SpinCo Liability), or whether the facts on
which they are based occurred prior to, at or subsequent to the Distribution Time, regardless of where or against whom such SpinCo Liabilities are asserted or determined or whether asserted or determined prior to the date of this Agreement; 

  
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 (iii) Excluded Assets. The Company shall cause the SpinCo Entities to assign,
transfer, convey and deliver to the Company or one or more of its other Subsidiaries designated by the Company (other than any SpinCo Entity), and the Company or such other Subsidiaries shall accept from the SpinCo Entities, such applicable
Person’s respective direct or indirect right, title and interest in and to any Excluded Assets; and 
 (iv) Excluded
Liabilities. The Company and/or its Subsidiaries designated by Company (other than any SpinCo Entity) shall accept and assume from the SpinCo Entities and agree faithfully to perform, discharge and fulfill the Excluded Liabilities of such
Persons, and the Company and/or its applicable Subsidiaries shall be responsible for all Excluded Liabilities, regardless of when or where such Excluded Liabilities arose or arise, or the legal entity that incurred or holds the Excluded Liability
(provided, however, that nothing contained herein shall preclude or inhibit Company from asserting against third parties any defenses available to the legal entity that incurred or holds such Excluded Liability), or whether the facts
on which they are based occurred prior to, at or subsequent to the Distribution Time, regardless of where or against whom such Excluded Liabilities are asserted or determined or whether asserted or determined prior to the date of this Agreement.

 (b) In furtherance of the assignment, transfer, conveyance and delivery of the SpinCo Assets and the assumption of the SpinCo Liabilities
in accordance with Section 2.1(a)(i) and Section 2.1(a)(ii), on the date that such SpinCo Assets are assigned, transferred, conveyed or delivered or such SpinCo Liabilities are assumed:
(i) the Company shall execute and deliver, and shall cause its Subsidiaries to execute and deliver, such bills of sale, deeds, stock powers, certificates of title, assignments of Contracts and other instruments of transfer, conveyance and
assignment as and to the extent reasonably necessary to evidence the transfer, conveyance and assignment of all of the Company’s and its Subsidiaries’ (other than the SpinCo Entities) right, title and interest in and to such SpinCo Assets
and (ii) SpinCo shall execute and deliver, and shall cause its Subsidiaries to execute and deliver, such assumptions of Contracts and other instruments of assumption as and to the extent reasonably necessary to evidence the valid and effective
assumption of the SpinCo Liabilities by SpinCo and its Subsidiaries. 
 (c) In furtherance of the assignment, transfer, conveyance and
delivery of the Excluded Assets and the assumption of the Excluded Liabilities in accordance with Section 2.1(a)(iii) and Section 2.1(a)(iv), on the date that such Excluded Assets are assigned,
transferred, conveyed or delivered or such Excluded Liabilities are assumed: (i) SpinCo shall execute and deliver, and shall cause the SpinCo Entities to execute and deliver, such bills of sale, deeds, stock powers, certificates of title,
assignments of Contracts and other instruments of transfer, conveyance and assignment as and to the extent reasonably necessary to evidence the transfer, conveyance and assignment of all of SpinCo’s and such Person’s right, title and
interest in and to such Excluded Assets and (ii) the Company shall execute and deliver, and shall cause its Subsidiaries (other than the SpinCo Entities) to execute and deliver, such assumptions of Contracts and other instruments of assumption
as and to the extent reasonably necessary to evidence the valid and effective assumption of the Excluded Liabilities by the Company and its Subsidiaries. All of the foregoing documents contemplated by Section 2.1(b) and
this Section 2.1(c) shall be referred to collectively herein as the “Pre-Distribution Transfer Documents”. 

(d) Without limiting any other provision hereof, in connection with the Reorganization contemplated by
Section 2.1(a), each of the Company and SpinCo will take, and will cause the Acquired Entities or the SpinCo Entities (as applicable) to take, such actions as are reasonably necessary to consummate the transactions
contemplated by the Plan of Reorganization (whether prior to, at or after the Distribution Time). 

  
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 Section 2.2 Allocation of Assets. 

(a) For purposes of this Agreement, “SpinCo Assets” shall mean the following Assets, except for Excluded Assets: 

(i) the shares of capital stock of, or any other equity or ownership interests in the Subsidiaries held, directly or indirectly, by the
Company, listed on Schedule 2.2(a)(i); 
 (ii) (A) the SpinCo Contracts and (B) any Shared Contracts to the extent
allocated to SpinCo pursuant to Section 2.7; 
 (iii) the Assets of any SpinCo Entity reflected on the Financial
Statements as specifically being allocated to a SpinCo Entity and any Assets acquired by the SpinCo Business or any SpinCo Entity subsequent to the date of the Financial Statements which, had they been so acquired on or before such date and owned as
of such date, would have been reflected in the Financial Statements if prepared on a consistent basis; provided that no Asset shall be deemed to be a SpinCo Asset solely as a result of this clause (iii) if such Asset is within the
category or type of Asset expressly covered by (A) another subsection of this Section 2.2(a), (B) a subsection of Section 2.2(b) or (C) by the terms of another Transaction Document; 

(iv) all cash and cash equivalents held by any SpinCo Entity or any Acquired Entity, including the SpinCo Cash and all bank accounts, lock
boxes and other deposit arrangements exclusively used in, held for use in or related to the SpinCo Business but excluding the Closing Cash and Closing Net Working Capital; 

(v) the SpinCo Intellectual Property and the Company Trademarks and any associated rights, including, but not limited to, any and all rights
to sue and recover for past, present and future infringement, misappropriation or other violation thereof and all remedies associated therewith; 

(vi) subject to Section 6.3 (including any limitations or obligations of any SpinCo Entity thereunder), to the terms
of the applicable Insurance Policies, the rights of any SpinCo Entity under any occurrence-based Insurance Policies of the Company or its Subsidiaries (as applicable) in place prior to the Distribution Date under which SpinCo or any other SpinCo
Entity is insured (the “Pre-Closing Occurrence-Based Policies”) (it being understood that any retrospective premiums, deductibles or other similar obligations arising from any claim(s) by or
on behalf of any SpinCo Entity under such Pre-Closing Occurrence-Based Policies shall be borne by the SpinCo Entities); provided further that nothing in this clause shall be deemed to constitute
(or to reflect) an assignment of any or all of such Pre-Closing Occurrence-Based Insurance Policies themselves (as distinguished from a grant of a right to access coverage under such Pre-Closing Occurrence Based Policies for the Assumed Liabilities, as provided in Section 6.3), to SpinCo or any other SpinCo Entity; 

  
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 (vii) the leases, subleases, licenses or other agreements set forth on Schedule
2.2(a)(vii); 
 (viii) fixtures, office equipment, tangible IT Assets, furnishings and other tangible property located at a physical
site of which the leasehold or subleasehold interest is being transferred to or retained by any SpinCo Entity, and which is not subject to a site division, a lease or sublease back to an Acquired Entity as of the Distribution Time (a “SpinCo
Site”), but excluding the items listed on Schedule 2.2(a)(viii) (in each case excluding any such tangible property owned by Persons other than the Company and its Subsidiaries as of immediately prior to the Distribution Time;
provided that personal computers and other personal equipment shall be retained by the Party who, following the Distribution Time, retains the services of the applicable Service Provider who, prior to the Distribution Time, used such personal
computer); 
 (ix) originals or, to the extent originals are not available by reason other than that such originals are Excluded SpinCo
Business Records, copies of all SpinCo Business Records that are located at a SpinCo Site and copies of all other SpinCo Business Records (but not, for the avoidance of doubt, such SpinCo Business Records themselves); and 

(x) all other Assets that are expressly provided by this Agreement or any other Transaction Document as Assets to be transferred to SpinCo or
any other SpinCo Entity. 
 (b) For the purposes of this Agreement, “Excluded Assets” shall mean the following Assets that
are owned, leased or licensed, at or prior to the Distribution Time, by the Company or any of its Subsidiaries (without duplication): 
 (i)
the Assets listed or described on Schedule 2.2(b)(i); 
 (ii) the Closing Cash and the Closing Net Working Capital; 

(iii) the shares of capital stock of, or any other equity or ownership interests in, the Subsidiaries held, directly or indirectly, by the
Company that are not SpinCo Entities; 
 (iv) (A) except as provided in clause (B), other Contracts that are not primarily related to
the SpinCo Business and (B) any Shared Contracts, to the extent not allocated to SpinCo pursuant to Section 2.7; 

(v) all Company Intellectual Property (except as otherwise provided in Section 2.2(a)); 

(vi) the leases, subleases, licenses or other agreements governing the leased real property allocated to any Acquired Entity set forth on
Schedule 2.2(b)(vi); 
 (vii) the Excluded SpinCo Records; and 

(viii) all other Assets (A) that are not included as SpinCo Assets pursuant to Section 2.2(a) or (B) that
are expressly contemplated by this Agreement or any other Transaction Document as Assets to be retained by the Company or any other Acquired Entity. 

  
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 Section 2.3 Allocation of Liabilities. 

(a) For the purposes of this Agreement, “SpinCo Liabilities” shall mean the following Liabilities (without duplication): 

(i) all Liabilities to the extent relating to, arising out of or resulting from: 

(A) the operation of the SpinCo Business, as conducted at any time before, at or after the Distribution Time; 

(B) that certain Letter Agreement, dated as of March 26, 2020, by and between Guggenheim Securities, LLC and the Company; 

(C) that certain Engagement Letter, dated as of April 1, 2020, by and between FTI Consulting, Inc. and the Company; or 

(D) the SpinCo Assets. 
 (ii)
the Liabilities of any SpinCo Entity reflected as Liabilities of the SpinCo Business in the Financial Statements including, for the avoidance of doubt, all accounts payable and deferred revenue reflected therein, and all Liabilities relating to the
SpinCo Business arising or assumed after the date of the Financial Statements which, had they arisen or been assumed on or before such date and been retained as of such date, would have been reflected in the Financial Statements if prepared on a
consistent basis, subject, in each case, to any discharge of such Liabilities subsequent to the date of the Financial Statements; 
 (iii)
the Liabilities arising out of or resulting from the Total SpinCo Debt; and 
 (iv) all other Liabilities that are expressly provided by
this Agreement or any other Transaction Document as Liabilities to be assumed by SpinCo or any other SpinCo Entity, including Taxes resulting from the Reorganization or the Distribution, and all agreements, obligations and Liabilities of SpinCo or
any other SpinCo Entity under this Agreement or any of the other Transaction Documents. 
 (b) For the purposes of this Agreement,
“Excluded Liabilities” shall mean (without duplication): 
 (i) all Liabilities of the Company or its Subsidiaries to the
extent such Liabilities are not SpinCo Liabilities; 
 (ii) all Liabilities, whether presently in existence or arising after the date of
this Agreement, relating to fees, commissions or expenses owed to any broker, finder, investment banker, accountant, attorney or other intermediary or advisor engaged by any Acquired Entity or, to the extent the relevant engagement was entered into
prior to the Distribution Time, any SpinCo Entity, in each case in connection with the transactions contemplated by this Agreement or the Transaction Documents (other than, for the avoidance of doubt, to the extent otherwise provided in the Merger
Agreement or any Transaction Document), but only to the to the extent such Liability is Indebtedness or a Company Transaction Expense (as such term is defined in the Merger Agreement) each payable in accordance with Sections 2.4(a)(i) and
(ii) of the Merger Agreement, respectively, and excluding, for the avoidance of doubt, the Liabilities set forth in Section 2.3(a)(i)(B) and Section 2.3(a)(i)(C); 

  
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 (iii) all Liabilities to the extent relating to, arising out of or resulting from the
indemnification of any director, officer, manager, agent or employee of the Company or any of its Affiliates who was a director, officer, manager, agent or employee of the Company or any of its Affiliates (including the SpinCo Entities) on or prior
to the Distribution Time to the extent such director, officer, manager, agent or employee is or becomes a named defendant in any shareholder derivative suit brought by shareholders of the Company against the Company arising from the transactions
contemplated by this Agreement or the Merger Agreement, with respect to which he or she was entitled to such indemnification pursuant to then-existing obligations; 

(iv) all Liabilities relating to any Excluded Asset; and 

(v) all other Liabilities of the Company and its Subsidiaries that are expressly contemplated by this Agreement or any other Transaction
Document as Liabilities to be retained or assumed by the Company or any other Acquired Entity, and all agreements, obligations and other Liabilities of the Company or any Acquired Entity under this Agreement or any of the other Transaction
Documents. 
 Section 2.4 Transfer of Excluded Assets and Assumption of Excluded Liabilities Not Effected at or Prior to the
Distribution Time. 
 (a) Subject to Section 2.4(d), to the extent any Excluded Asset is transferred or
assigned to, or any Excluded Liability is assumed by, any SpinCo Entity at or prior to the Distribution Time, or is owned or held by any SpinCo Entity after the Distribution Time, from and after the Distribution Time: 

(i) SpinCo shall, and shall cause its applicable Subsidiaries to, promptly assign, transfer, convey and deliver to the Company or certain of
its Subsidiaries designated by the Company, and the Company or such Subsidiaries shall accept from SpinCo and its applicable Subsidiaries, all of SpinCo’s and such Subsidiaries’ respective right, title and interest in and to such Excluded
Assets; and 
 (ii) The Company and/or its Subsidiaries designated by Company shall promptly accept, assume and agree faithfully to perform,
discharge and fulfill all such Excluded Liabilities in accordance with their respective terms. 
 (b) In furtherance of the assignment,
transfer, conveyance and delivery of Excluded Assets and the assumption of Excluded Liabilities provided for in Section 2.4(a)(i) and Section 2.4(a)(ii) and the other Transaction Documents and
without any additional consideration therefor: (i) SpinCo shall execute and deliver, and shall cause its Subsidiaries to execute and deliver, such bills of sale, deeds, stock powers, certificates of title, assignments of Contracts and other
instruments of transfer, conveyance and assignment as and to the extent reasonably necessary to evidence the transfer, conveyance and assignment of all of SpinCo’s and its Subsidiaries’ right, title and interest in and to the Excluded
Assets to Company and its Subsidiaries, and (ii) the Company shall execute and deliver, and shall cause its Subsidiaries to execute and deliver, such assumptions of Contracts and other instruments of assumption as and to the extent reasonably
necessary to evidence the valid and effective assumption of the Excluded Liabilities by the Company or its Subsidiaries. All of the foregoing documents contemplated by this Section 2.4(b) shall be referred to collectively
herein as the “Post-Distribution SpinCo Transfer Documents”. 

  
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 (c) To the extent that the transfer or assignment of any Excluded Asset or the assumption of
any Excluded Liability requires any Approvals or Notifications, the Parties shall use their reasonable best efforts to obtain or make such Approvals or Notifications as soon as reasonably practicable; provided, however, that except to
the extent expressly provided in Section 6.4 or in any of the other Transaction Documents, neither the Company nor SpinCo shall be obligated to contribute capital or pay any consideration in any form (including providing
any letter of credit, guaranty or other financial or commercial accommodation) to any Person in order to obtain or make such Approvals or Notifications; provided, further, that the obligation to obtain or make such Approvals or
Notifications shall terminate on the date that is twenty-four (24) months after the Distribution. 
 (d) If and to the extent that the
valid, complete and perfected transfer or assignment to the Acquired Entities of any Excluded Assets or the assumption by the Acquired Entities of any Excluded Liabilities would be a violation of applicable Law or require any Approval or
Notification that has not been made or obtained at or prior to the Distribution Time, then, unless the Parties shall mutually otherwise determine, the transfer or assignment to the Acquired Entities of such Excluded Assets or the assumption by the
Acquired Entities of such Excluded Liabilities, as the case may be, shall be automatically deemed deferred and any such purported transfer, assignment or assumption shall be null and void until such time as all legal impediments are removed or such
Approvals or Notifications have been obtained or made. Notwithstanding the foregoing, any such Excluded Assets or Excluded Liabilities shall continue to constitute Excluded Assets and Excluded Liabilities for all other purposes of this Agreement.

 (e) If any transfer or assignment of any Excluded Asset or any assumption of any Excluded Liability intended to be transferred, assigned
or assumed under this Agreement or other Transaction Documents is not consummated at or prior to the Distribution Time, whether as a result of the provisions of Section 2.4(d) or for any other reason, then the Parties shall
cooperate to effect such transfers as promptly following the Distribution Time as practicable and, prior to the effectiveness of such transfer of Assets or assumption of Liabilities, the SpinCo Entity retaining such Excluded Asset or such Excluded
Liability, as the case may be, shall thereafter hold such Excluded Asset in trust for the use and benefit of the Acquired Entity entitled thereto (at the expense of the Acquired Entity entitled thereto) and retain such Excluded Liability for the
account of the Acquired Entity and otherwise enter into mutually acceptable arrangements, including subcontracting, sublicensing, subleasing, back-to-back agreement, or
other similar arrangement, to convey the economic rights and obligations relating to such Excluded Assets or Excluded Liability to the Acquired Entities. In addition, the SpinCo Entity retaining such Excluded Asset or such Excluded Liability shall,
insofar as reasonably possible and to the extent permitted by applicable Law, treat such Excluded Asset or Excluded Liability in the ordinary course of business in accordance with past practice and take such other actions as may be reasonably
requested by the Acquired Entity to whom such Excluded Asset is to be transferred or assigned, or which will assume such Excluded Liability, as the case may be, in order to place Acquired Entity in the same position as if such Excluded Asset or
Excluded Liability had been transferred, assigned or assumed as contemplated hereby and so that all the benefits and burdens relating to such Excluded Asset or Excluded Liability, as the case may be, including use, risk of loss, potential for gain
and dominion, control and command over such Excluded Asset or Excluded Liability, as the case may be, are to inure from and after the Distribution Time to the Acquired Entities. Except to the extent otherwise required by applicable Law, each of the
Company and SpinCo shall, and shall cause its Affiliates to, (i) for all U.S. federal (and applicable state, local and foreign) income tax purposes, treat any Excluded Asset and any Excluded Liability transferred, assigned or assumed after the
Distribution Time pursuant to this Section 2.4(e) as having been so transferred, assigned or assumed prior to the Distribution Time pursuant to the Reorganization and (ii) file all Tax Returns in a manner consistent
with such treatment and not take any Tax position inconsistent therewith. 

  
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 (f) If and when the Approvals or Notifications, the absence of which caused the deferral of
transfer or assignment of any Excluded Asset or the deferral of assumption of any Excluded Liability pursuant to Section 2.4(d), are obtained or made, and, if and when any other legal impediments for the transfer or
assignment of any Excluded Assets or the assumption of any Excluded Liabilities have been removed, the transfer or assignment of the applicable Excluded Asset or the assumption of the applicable Excluded Liability, as the case may be, shall be
effected in accordance with the terms of this Agreement and/or the applicable other Transaction Document. 
 (g) Any SpinCo Entity retaining
an Excluded Asset or Excluded Liability due to the deferral of the transfer or assignment of such Excluded Asset or the deferral of the assumption of such Excluded Liability, as the case may be, shall not be obligated, in connection with the
foregoing, to expend any money unless the necessary funds are advanced (or otherwise made available or agreed in advance to be reimbursed) by the Company or the Acquired Entity entitled to the Excluded Asset or Excluded Liability, as the case may
be, other than reasonable out-of-pocket expenses, attorneys’ fees and recording or similar fees, all of which shall be promptly reimbursed by the Company or the
Acquired Entity entitled to such Excluded Asset or Excluded Liability. 
 Section 2.5 Transfer of SpinCo Assets and Assumption of
SpinCo Liabilities Not Effected at or Prior to the Distribution Time. 
 (a) Subject to Section 2.5(d), to the
extent any SpinCo Asset is transferred or assigned to, or any SpinCo Liability is assumed by, any Acquired Entity at or prior to the Distribution Time, or is owned or held by any Acquired Entity after the Distribution Time, from and after the
Distribution Time: 
 (i) The Company shall, and shall cause its applicable Subsidiaries to, promptly assign, transfer, convey and deliver to
SpinCo or certain of its Subsidiaries designated by SpinCo, and SpinCo or such Subsidiaries shall accept from the Company and its applicable Subsidiaries, all of the Company’s and such Subsidiaries’ respective right, title and interest in
and to such SpinCo Assets; and 

  
 14 

 (ii) SpinCo and/or its Subsidiaries designated by SpinCo shall promptly accept, assume and
agree faithfully to perform, discharge and fulfill all such SpinCo Liabilities in accordance with their respective terms. 
 (b) In
furtherance of the assignment, transfer, conveyance and delivery of SpinCo Assets and the assumption of SpinCo Liabilities provided for in Section 2.5(a)(i) and Section 2.5(a)(ii) and the other
Transaction Documents and without any additional consideration therefor, and except with respect to matters addressed by the Intellectual Property Matters Agreement: (i) the Company shall execute and deliver, and shall cause its Subsidiaries to
execute and deliver, such bills of sale, deeds, stock powers, certificates of title, assignments of Contracts and other instruments of transfer, conveyance and assignment as and to the extent reasonably necessary to evidence the transfer, conveyance
and assignment of all of the Company’s and its Subsidiaries’ right, title and interest in and to the SpinCo Assets to SpinCo and its Subsidiaries, and (ii) SpinCo shall execute and deliver, and shall cause its Subsidiaries to execute
and deliver, such assumptions of Contracts and other instruments of assumption as and to the extent reasonably necessary to evidence the valid and effective assumption of the SpinCo Liabilities by SpinCo or its Subsidiaries. All of the foregoing
documents contemplated by this Section 2.5(b) shall be referred to collectively herein as the “Post-Distribution Company Transfer Documents”. 

(c) To the extent that the transfer or assignment of any SpinCo Asset or the assumption of any SpinCo Liability requires any Approvals or
Notifications, the Parties shall use their reasonable best efforts to obtain or make such Approvals or Notifications as soon as reasonably practicable; provided, however, that except to the extent expressly provided in
Section 6.4 or in any of the other Transaction Documents, neither the Company nor SpinCo shall be obligated to contribute capital or pay any consideration in any form (including providing any letter of credit, guaranty or
other financial or commercial accommodation) to any Person in order to obtain or make such Approvals or Notifications; provided, further, that the obligation to obtain or make such Approvals or Notifications shall terminate on the date
that is twenty-four (24) months after the Distribution. 
 (d) If and to the extent that the valid, complete and perfected transfer or
assignment to the SpinCo Entities of any SpinCo Assets or assumption by the SpinCo Entities of any SpinCo Liabilities would be a violation of applicable Law or require any Approval or Notification that has not been made or obtained at or prior to
the Distribution Time then, unless the Parties shall mutually otherwise determine, the transfer or assignment to the SpinCo Entities of such SpinCo Assets or the assumption by the SpinCo Entities of such SpinCo Liabilities, as the case may be, shall
be automatically deemed deferred and any such purported transfer, assignment or assumption shall be null and void until such time as all legal impediments are removed or such Approvals or Notifications have been obtained or made. Notwithstanding the
foregoing, any such SpinCo Assets or SpinCo Liabilities shall continue to constitute SpinCo Assets and SpinCo Liabilities for all other purposes of this Agreement. 

  
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 (e) If any transfer or assignment of any SpinCo Asset or any assumption of any SpinCo
Liability intended to be transferred, assigned or assumed under this Agreement or the other Transaction Documents is not consummated at or prior to the Distribution Time, whether as a result of the provisions of
Section 2.5(d) or for any other reason, then the Parties shall cooperate to effect such transfers as promptly following the Distribution Time as practicable and, prior to the effectiveness of such transfer of Assets or
assumption of Liabilities, the Acquired Entity retaining such SpinCo Asset or such SpinCo Liability, as the case may be, shall thereafter hold such SpinCo Asset in trust for the use and benefit of the SpinCo Entity entitled thereto (at the expense
of the SpinCo Entity entitled thereto) and retain such SpinCo Liability for the account of the SpinCo Entity and otherwise enter into mutually acceptable arrangements, including subcontracting, sublicensing, subleasing, back-to-back agreement, or other similar arrangement, to convey the economic rights and obligations relating to such SpinCo Assets or SpinCo Liability to the SpinCo Entities.
In addition, the Acquired Entity retaining such SpinCo Asset or such SpinCo Liability shall, insofar as reasonably possible and to the extent permitted by applicable Law, treat such SpinCo Asset or SpinCo Liability in the ordinary course of business
in accordance with past practice and take such other actions as may be reasonably requested by the SpinCo Entity to whom such SpinCo Asset is to be transferred or assigned, or which will assume such SpinCo Liability, as the case may be, in order to
place such SpinCo Entity in the same position as if such SpinCo Asset or SpinCo Liability had been transferred, assigned or assumed as contemplated hereby and so that all the benefits and burdens relating to such SpinCo Asset or SpinCo Liability, as
the case may be, including use, risk of loss, potential for gain and dominion, control and command over such SpinCo Asset or SpinCo Liability, as the case may be, are to inure from and after the Distribution Time to the SpinCo Entities. Except to
the extent otherwise required by applicable Law, each of the Company and SpinCo shall, and shall cause its Affiliates to, (i) for all U.S. federal (and applicable state, local and foreign) income tax purposes, treat any SpinCo Asset and any
SpinCo Liability transferred, assigned or assumed after the Distribution Time pursuant to this Section 2.5(e) as having been so transferred, assigned or assumed prior to the Distribution Time pursuant to the Reorganization
and (ii) file all Tax Returns in a manner consistent with such treatment and not take any Tax position inconsistent therewith. 
 (f) If
and when the Approvals or Notifications, the absence of which caused the deferral of transfer or assignment of any SpinCo Asset or the deferral of assumption of any SpinCo Liability pursuant to Section 2.5(d), are obtained
or made, and, if and when any other legal impediments for the transfer or assignment of any SpinCo Asset or the assumption of any SpinCo Liability have been removed, the transfer or assignment of the applicable SpinCo Asset or the assumption of the
applicable SpinCo Liability, as the case may be, shall be effected in accordance with the terms of this Agreement and/or the applicable other Transaction Document. 

(g) Any Acquired Entity retaining a SpinCo Asset or SpinCo Liability due to the deferral of the transfer or assignment of such SpinCo Asset or
the deferral of the assumption of such SpinCo Liability, as the case may be, shall not be obligated, in connection with the foregoing, to expend any money unless the necessary funds are advanced (or otherwise made available or agreed in advance to
be reimbursed) by SpinCo or the SpinCo Entity entitled to the SpinCo Asset or SpinCo Liability, as the case may be, other than reasonable out-of-pocket expenses,
attorneys’ fees and recording or similar fees, all of which shall be promptly reimbursed by SpinCo or the SpinCo Entity entitled to such SpinCo Asset or SpinCo Liability. 

Section 2.6 Termination of Intercompany Contracts; Settlement of Intercompany Payables and Receivables. 

  
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 (a) Except as set forth in Section 2.6(b), in furtherance of the
release and other provisions of Section 5.1, SpinCo and each SpinCo Entity, on the one hand, and the Company and each Acquired Entity, on the other hand, hereby terminate, effective as of the Distribution Time and in
accordance with applicable Law, any and all Contracts and intercompany Liabilities (subject to Section 2.6(c)), whether or not in writing, and whether or not such subject Contract constitutes a SpinCo Material Contract,
between or among SpinCo and/or any SpinCo Entity, on the one hand, and the Company and/or any Acquired Entity, on the other hand, that are effective or outstanding as of immediately prior to the Distribution Time (collectively, the
“Intercompany Obligations”). No such terminated Contract (including any provision thereof that purports to survive termination) or intercompany Liability shall be of any further force or effect from and after the Distribution Time,
no Acquired Entity nor any SpinCo Entity shall have any rights or obligations thereunder and all Parties shall be released from all Liabilities thereunder other than the Liability to settle any Intercompany Obligations as provided in
Section 2.6(c). Each Party shall, at the reasonable request of any other Party, take, or cause to be taken, such other actions as may be necessary to effect the foregoing. 

(b) The provisions of Section 2.6(a) shall not apply to any of the following Contracts (or to any of the provisions
thereof): 
 (i) this Agreement, the other Transaction Documents and the Merger Agreement (and each other Contract expressly contemplated by
this Agreement, any other Transaction Document or the Merger Agreement to be entered into or continued by the Parties or any of the Acquired Entities or the SpinCo Entities after the Distribution Time); 

(ii) any Contracts to which any Person, other than the Parties and their respective wholly owned Subsidiaries, is a party; 

(iii) any confidentiality or non-disclosure agreements among any SpinCo Entity, any Acquired Entity
and any of their respective employees, including any obligation not to disclose privileged information; and 
 (iv) any Contract listed on
Schedule 2.6(b)(iv). 
 (c) Any intercompany payables or receivables between the SpinCo Business and the Acquired Business shall be
eliminated, by discharge or otherwise, cancelled in their entirety, effective immediately prior to the Distribution Time by the Party owing such amount (except for any such intercompany payables or receivables arising pursuant to a Transaction
Document, which shall instead be settled in accordance with the terms of such Transaction Document). To the extent the parties determine that there are intercompany payables or receivables between the SpinCo Business and the Acquired Business
outstanding as of the Distribution Time which have not been paid, eliminated, discharged or otherwise in accordance with this Agreement, the parties shall, as promptly as practicable after the Distribution Time, pay, settle or otherwise eliminate
such outstanding amounts by means of cash payment (or as otherwise agreed by the parties). 
 Section 2.7 Shared Assets; Shared
Contracts. 

  
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 (a) The Parties shall use their reasonable best efforts to separate, as soon as practicable
and to the extent practicable prior to the Distribution Time, the Shared Assets into separate Assets so that the SpinCo Business will remain entitled to the rights and benefits, and shall be subject to the Liabilities, with respect to or arising
from each Shared Asset to the extent related to the SpinCo Business on substantially the same terms and conditions applicable to the SpinCo Business immediately prior to the Distribution Time with respect to such Shared Asset, and the Company will
retain the rights and benefits, and shall be subject to the Liabilities, with respect to or arising from each Shared Asset to the extent related to the Acquired Business on substantially the same terms and conditions applicable to the Acquired
Business immediately prior to the Distribution Time with respect to such Shared Assets; provided, however, that except to the extent expressly provided in Section 6.4 or in any of the other Transaction
Documents, neither the Company nor SpinCo shall be obligated to contribute capital or pay any consideration in any form (including providing any letter of credit, guaranty or other financial or commercial accommodation) to any Person in order to
obtain or make any Approvals or Notifications necessary to effect such separation of Shared Assets. If any third party that is entitled to consent to the separation of the Shared Asset has not provided such consent or if the separation of a Shared
Asset has not been completed as of the Distribution Date for any other reason, then the Parties shall use their reasonable best efforts to develop and implement mutually agreed arrangements (including subcontracting, sublicensing, subleasing or back-to-back agreement) to pass along to, and make available for use by, the SpinCo Entities the benefit and the Liabilities (including any Tax Liabilities) of the portion of
any such Shared Asset related to the SpinCo Business and to pass along to, and make available for use by, the Acquired Entities the benefit and the Liabilities (including any Tax Liabilities) of the portion of the Shared Asset related to the
Acquired Business, as the case may be. No Acquired Entity shall claim depreciation, amortization or any other tax benefit with respect to the portion of any such Shared Asset related to the SpinCo Business and no SpinCo Entity shall claim
depreciation, amortization or any other tax benefit with respect to the portion of any such Shared Asset related to the Acquired Business. If and when any such consent is obtained, the Shared Asset will be separated in accordance with this
Section 2.7. The obligations set forth in this Section 2.7 shall terminate on the date that is twenty-four (24) months after the Distribution Date. 

(b) The Parties shall use their reasonable best efforts to complete the action with respect to each Shared Contract set forth under the column
labeled “SDA Action” on Schedule 1.1(u), as soon as practicable and to the extent practicable prior to the Distribution Time, so that (i) the SpinCo Business will remain entitled to the rights and benefits, and shall be subject
to the Liabilities, with respect to or arising from each Shared Contract to the extent related to the SpinCo Business on substantially the same terms and conditions applicable to the SpinCo Business immediately prior to the Distribution Time under
such Shared Contract, and (ii) the Company will retain the rights and benefits, and shall be subject to the Liabilities, with respect to or arising from each Shared Contract to the extent related to the Acquired Business on substantially the
same terms and conditions applicable to the Acquired Business immediately prior to the Distribution Time with respect to such Shared Contracts (it being understood that Shared Contracts may include volume-based pricing or other incentive mechanisms
or pricing benefits that will not be retained), as applicable; provided, however, that except to the extent expressly provided in Section 6.4 or in any of the other Transaction Documents, neither the Company
nor SpinCo shall be obligated to contribute capital or pay any consideration in any form (including providing any letter of credit, guaranty or other financial or commercial accommodation) to any Person in order to obtain or make any Approvals or
Notifications necessary to effect such separation of Shared Contracts. If a counterparty to any Shared Contract that is entitled under the terms of the Shared Contract to consent to the assignment of, separation of, or entry into a new standalone
with respect to, the Shared Contract has not provided such consent or if the separation of, or entry into a new standalone with respect to, a Shared Contract has not been completed as of the Distribution Date for any other reason, then the Parties
shall use their reasonable best efforts to promptly develop and implement mutually agreed arrangements (including subcontracting, sublicensing, subleasing or
back-to-back agreement) to pass along to, and make available for use by, the SpinCo Entities the benefit and the Liabilities (including any Tax Liabilities) of the
portion of any such Shared Contract related to the SpinCo Business and to pass along to, and make available for use by, the Acquired Entities the benefit and the Liabilities (including any Tax Liabilities) of the portion of the Shared Contract
related to the Acquired Business, as the case may be. No Acquired Entity shall claim depreciation, amortization or any other tax benefit with respect to the portion of any such Shared Contract related to the SpinCo Business and no SpinCo Entity
shall claim depreciation, amortization or any other tax benefit with respect to the portion of any such Shared Contract related to the Acquired Business. If and when any such consent is obtained, the Shared Contract will be separated in accordance
with this Section 2.7. With respect to each Shared Contract, the obligations set forth in this Section 2.7 shall terminate upon the date that is twenty four (24) months after the Distribution
Date. 

  
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 (c) Without limiting the foregoing, pending the separation of each Shared Asset or Shared
Contract, the Parties shall (and shall cause their respective Subsidiaries to) use their reasonable best efforts to maintain good relations with any obligees or other counterparties in connection with such Shared Asset or Shared Contract, keep such
Shared Asset in good condition (ordinary course wear and tear excepted) and, in the case of Shared Contracts, comply in all material respects with the terms thereof and refrain from voluntarily terminating such Shared Contract. 

(d) Except to the extent otherwise required by applicable Law, each of the Company and SpinCo shall, and shall cause its Affiliates to,
(i) for all U.S. federal (and applicable state, local and foreign) income tax purposes, treat the portion of each Shared Asset and each Shared Contract the rights and benefits of which inure to it or any Acquired Entity or SpinCo Entity (as
applicable) as Assets owned by, and/or Liabilities of, as applicable, it or the Acquired Entities or the SpinCo Entities, as applicable, as of no later than immediately prior to the Effective Time, and (ii) file all Tax Returns in a manner
consistent with such treatment and not take any Tax position inconsistent therewith. 
 Section 2.8 Transfer of Acquired Business
Employees. Effective immediately prior to the Distribution Time, each Acquired Business Employee with any SpinCo Entity shall be offered employment by mGage, LLC, a Delaware limited liability company and an Acquired Entity
(“mGage”), and each Acquired Business Employee who accepts such offer shall become an employee of mGage effective immediately prior to, and contingent upon, the Distribution Time. 

Section 2.9 Sublease of Dominican Republic Lease. Merger Sub and SpinCo shall negotiate in good faith for Merger Sub’s
sublease (the “Sublease”) of the sixth floor of the leased real property located in Santo Domingo, Dominican Republic effective as of or prior to the expiration of the Transition Services to be provided by SpinCo to Merger Sub with
respect to the Dominican Republic (as described in Schedule A to the Transition Services Agreement) in accordance with the Transition Services Agreement. The Sublease shall contain commercially reasonable terms mutually agreeable between Merger Sub
and SpinCo for use by Merger Sub or an Affiliate of Merger Sub. 

  
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 Section 2.10 Post-Distribution Payments or Reimbursements. As between the
Company (and the other Acquired Entities) and SpinCo (and the other SpinCo Entities), except to the extent prohibited by applicable Law, all payments and reimbursements received after the Distribution Time by either Party (or any Acquired Entity or
SpinCo Entity, as applicable) to which the other Party (or any Acquired Entity or any SpinCo Entity, as applicable) is entitled under this Agreement shall be held by such receiving Party in trust for the use and benefit of the Party entitled thereto
and, within thirty (30) days of receipt by such receiving Party of any such payment or reimbursement, such receiving Party shall pay over, or shall cause the applicable Acquired Entity or SpinCo Entity to pay over to the other Party or the
applicable Acquired Entity or SpinCo Entity, the amount of such payment or reimbursement without right of setoff, and shall forward any all material supporting documents including copies of checks documenting such payment or reimbursement. 

Section 2.11 Post-Distribution Communications. After the Distribution Time, each Party or any other Acquired Entity or SpinCo
Entity may receive mail, packages and other communications properly belonging to the other Party or any other Acquired Entity or SpinCo Entity (as applicable). At all times after the Distribution Time, each Party and the other Acquired Entities and
SpinCo Entities (as applicable) are hereby authorized to receive and open all mail, packages and other communications received by such Party or other Acquired Entity or SpinCo Entity (as applicable) that belongs to the other Party or any other
Acquired Entity or SpinCo Entity (as applicable) if such Party is not able to reasonably determine to which Party such mail, package or other communication properly belongs without opening any of the foregoing, and to the extent that such mail,
packages or other communications do not relate to the business of the receiving Party or any other Acquired Entity or SpinCo Entity (as applicable), the receiving Party or other Acquired Entity or SpinCo Entity (as applicable) shall promptly deliver
such mail, packages or other communications (or, in case the same also relates to the business of the receiving Party or Acquired Entity or SpinCo Entity (as applicable), copies thereof) to the other Party as provided for in
Section 7.3. The provisions of this Section 2.11 are not intended to, and shall not, be deemed to, constitute an authorization by any Party to permit the other to accept service of process on its
behalf, and no Party is or shall be deemed to be the agent of any other Party for service of process purposes. The provisions of this Section 2.11 are not intended to, and shall not, be deemed to constitute (a) a
disclosure of Privileged Communications or waiver of attorney-client privilege or (b) a disclosure of SpinCo Confidential Information or Company Confidential Information. 

ARTICLE III 
 THE
DISTRIBUTION 
 Section 3.1 Actions at or Prior to the Distribution Time. Prior to the Distribution Time and subject to the
terms and conditions set forth herein, the following shall occur, the Company and SpinCo shall cooperate to cause the conditions to the Distribution set forth in Section 3.2 to be satisfied and to effect the Distribution at
the Distribution Time upon such satisfaction (or waiver). 

  
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 Section 3.2 Conditions Precedent to the Distribution. In no event shall the
Distribution occur unless each of the following conditions shall have occurred: 
 (a) the Reorganization shall have been completed
substantially in accordance with the Plan of Reorganization (other than those steps that are expressly contemplated to occur at or after the Distribution); 

(b) the consummation or satisfaction of the actions set forth in Section 3.1(a); and 

(c) the satisfaction or waiver of the conditions set forth in Article VI of the Merger Agreement, in each case other than those
conditions that, by their nature, are to be satisfied contemporaneously with the Distribution or the Merger. 
 Section 3.3 The
Distribution. The Board of Directors of the Company, in accordance with applicable Law, shall establish (or designate Persons to establish) a Record Date and the Distribution Date, and the Company shall establish appropriate procedures in
connection with, and to effectuate in accordance with applicable Law, the Distribution. All shares of SpinCo Common Stock held by the Company on the Distribution Date shall be distributed to the holders of record of Company Common Stock in a manner
mutually agreeable by the Company and SpinCo. Each holder of Company Common Stock on the Record Date shall be entitled to receive for each Company Common Share held by such holder on the Record Date a number of shares of SpinCo Common Stock equal to
(x) the total number of shares of SpinCo Common Stock held by Company on the Distribution Date, multiplied by (y) a fraction, the numerator of which is the number of shares of Company Common Stock held by such holder on the Record
Date and the denominator of which is the total number of shares of Company Common Stock outstanding on the Record Date. 
 ARTICLE IV

 ACCESS TO INFORMATION 

Section 4.1 Access to Information. For a period commencing on the Distribution Date and ending on the sixth anniversary of the
Distribution Date, the Parties shall use commercially reasonable efforts to maintain all Information relating to periods ending on or prior to the Distribution Date and shall make them, and any individuals responsible for the preparation and
maintenance of such Information, available to the other Party, as reasonably requested. If at any time after the Distribution Date, any Party requires copies of such Information, the other Party shall provide a copy thereof (at the expense of the
requesting Party) as promptly as reasonably practicable. 
 Section 4.2 Ownership of Information. Any Information owned by any
Acquired Entity or SpinCo Entity that is provided to a requesting Party pursuant to Section 4.1 shall be deemed to remain the property of the providing Party, except where such Information is an Asset of the requesting
Party pursuant to the provisions of this Agreement, the Merger Agreement or any other Transaction Document. Unless specifically set forth herein, nothing contained in this Agreement shall be construed as granting or conferring rights of license or
otherwise in any Information requested or provided pursuant to Section 4.1. 

  
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 Section 4.3 Liability for Information Provided. No Party shall have any
Liability to any other Party in the event that any Information exchanged or provided pursuant to this Agreement is found to be inaccurate, in the absence of fraud or willful misconduct by the Party providing such information. 

Section 4.4 Other Agreements Providing for Exchange of Information. The rights and obligations granted under this Article
IV are subject to any specific limitations, qualifications or additional provisions on the sharing, exchange, retention or confidential treatment of Information set forth in the Merger Agreement or any Transaction Document. 

Section 4.5 Production of Witnesses and Records in Connection with an Action. 

(a) Notwithstanding anything to the contrary in Section 4.1, from and after the Distribution Time, except in the case
of an Adversarial Action by one Party against another Party, each Party shall use its reasonable efforts to make available to each other Party, upon written request, the former, current and future directors, officers, employees and other
Representatives of the other Acquired Entities or SpinCo Entities (as applicable) as witnesses, and any books, records or other Information within its control or which it otherwise has the ability to make available, to the extent that any such
Person (giving consideration to business demands of such directors, officers, employees and other Representatives) or books, records or other Information may reasonably be required in connection with any Action in which the requesting Party may from
time to time be involved. The requesting Party shall bear all out-of-pocket costs and expenses in connection therewith (which, for the avoidance of doubt, shall not
include the costs and benefits of employees who are witnesses or any pro rata portion of overhead or other cost of employing such employees which would have been incurred by such employees’ employer regardless of the employees’
service as witnesses). 
 (b) The obligation of the Parties to provide witnesses pursuant to this Section 4.5 is
intended to be interpreted in a manner so as to facilitate cooperation and shall include the obligation to provide as witnesses officers without regard to whether the witness or the employer of the witness could assert a possible business conflict,
except in the case of an Adversarial Action by one Party against another Party. 
 (c) In connection with any matter contemplated by this
Section 4.5, the Parties will enter into a mutually acceptable joint defense agreement so as to maintain to the extent practicable any applicable attorney-client privilege, work product immunity or other applicable
privileges or immunities of any Acquired Entity or SpinCo Entity. 
 (d) For the avoidance of doubt, the provisions of this
Section 4.5 are in furtherance of the provisions of Section 4.1 and shall not be deemed to limit the Parties’ rights and obligations under Section 4.1. 

  
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 Section 4.6 Counsel; Privileges; Legal Materials. The Company hereby waives and
agrees to not assert, and agrees to cause the other Acquired Entities to waive and not assert, any actual or potential conflict of interest arising out of or relating to the representation, of SpinCo or any SpinCo Entity or any of their respective
officers, directors, managers, employees or representatives (the “Applicable Matters”), by any law firm currently representing the Company or SpinCo in connection with this Agreement and the transactions contemplated hereby (each, a
“Prior Company Counsel”). Recognizing that Prior Company Counsel has acted as legal counsel to the Acquired Entities and the SpinCo Entities and certain of the direct and indirect equity holders of Company (as of immediately prior
to the Closing) and certain of their respective Affiliates prior to date hereof, and that Prior Company Counsel intends to act as legal counsel to certain of the direct and indirect equity holders of Company (as of immediately prior to the Closing)
and their respective Affiliates (which will include SpinCo and other SpinCo Entities and no longer include the Company and the other Acquired Entities) after the Closing, the Company hereby waives, on its own behalf and agrees to cause its
Affiliates to waive, any conflicts that may arise in connection with Prior Company Counsel representing any such direct or indirect equity holders of the Company (as of immediately prior to the Closing) or their Affiliates (including SpinCo and the
other SpinCo Entities) in respect of the Applicable Matters after the Closing as such representation may relate to the Acquired Entities or this Agreement or the transactions contemplated hereby. The Company further waives and agrees to not assert,
and agrees to cause the other Acquired Entities to waive and not assert, any attorney-client privilege with respect to any communications by Prior Company Counsel, on the one hand, and any direct or indirect equity holder of the Company (as of
immediately prior to the Closing), or any of their respective Affiliates (including SpinCo and other SpinCo Entities), or the Company or other Acquired Entities, or any of their respective Affiliates (including SpinCo and the other SpinCo Entities),
on the other hand, occurring prior to Closing (collectively, “Privileged Communications”). The Company hereby agrees that any attorney-client privilege attaching to any Privileged Communications shall survive the Closing and shall
remain in effect with all rights to such Privileged Communications, including the right to control such attorney-client privilege, to be held by SpinCo. Accordingly, each of the Parties hereto agrees to take the steps necessary to ensure that any
privilege attaching to Privileged Communications shall survive the Closing, remain in effect and be assigned to and controlled by SpinCo. As such, the Company and the other Acquired Entities shall not have access to any such Privileged
Communications or to the files of Prior Company Counsel relating to such engagement from and after the Closing in respect of the Applicable Matters, and all books, records and other Information of the Company and its Subsidiaries in respect of the
Applicable Matters in any medium (including electronic copies) containing or reflecting any of the Privileged Communications or the work product of legal counsel with respect thereto, including any related summaries, drafts or analyses, and all
rights with respect to any of the foregoing, shall belong to SpinCo or direct and indirect equity holders of the Company (as of immediately prior to the Closing). Without limiting the generality of the foregoing, from and after the Closing,
(a) SpinCo, the direct and indirect equity holders of the Company (as of immediately prior to the Closing) and their respective Affiliates (including the SpinCo Entities and excluding the Acquired Entities) shall be the sole holders of the
attorney-client privilege with respect to the Privileged Communications in respect of the Applicable Matters, and none of the Acquired Entities shall be a holder thereof, (b) to the extent that files of Prior Company Counsel in respect of the
Privileged Communications in respect of the Applicable Matters constitute property of the client, only SpinCo and the direct and indirect equity holders of the Company (as of immediately prior to the Closing) and their respective Affiliates
(including SpinCo and the other SpinCo Entities and excluding the Acquired Entities) shall hold such property rights and (c) Prior Company Counsel shall have no duty whatsoever to reveal or disclose any such Privileged Communications or files
in respect of the Applicable Matters to the Acquired Entities by reason of any attorney-client relationship between Prior Company Counsel and any Acquired Entity or otherwise. Each of the Company and SpinCo hereby acknowledges and confirms that it
has had the opportunity to review and obtain adequate Information regarding the significance and risks of the waivers and other terms and conditions of this Section 4.6, including the opportunity to discuss with counsel
such matters and reasonable alternatives to such terms. This Section 4.6 is for the benefit of SpinCo direct and indirect equity holders of the Company (as of immediately prior to the Closing) and each Prior Company
Counsel, and the direct and indirect equity holders of the Company (as of immediately prior to the Closing), SpinCo, and each Prior Company Counsel are intended third party beneficiaries of this Section 4.6. This
Section 4.6 shall be irrevocable, and no term of this Section 4.6 may be amended, waived or modified, without the prior written consent of each of the Parties and the Prior Company Counsel affected
thereby. The covenants and obligations set forth in this Section 4.6 shall survive for 10 years following the Closing. 

  
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 ARTICLE V 

RELEASES 
 Section 5.1
Release of Pre-Distribution Claims. Effective upon and following the Closing, the Company, on its own behalf and on behalf of each Acquired Entity, generally, irrevocably, unconditionally and completely
releases and forever discharges SpinCo and each SpinCo Entity, and each of their respective successors and assigns (collectively, the “SpinCo Released Persons”) from all disputes, claims, losses, controversies, demands, rights,
Liabilities, Actions and causes of action of every kind and nature, whether known or unknown, arising from any matter with respect to this Agreement occurring prior to the Closing (other than as contemplated by this Agreement), provided,
however, that nothing in this Section 5.1 shall release the SpinCo Released Persons from their obligations under this Agreement, the Transaction Documents, or the Merger Agreement, including but not limited to the
SpinCo Liabilities. 
 Section 5.2 Management of Actions. This Section 5.2 shall govern the direction
of pending and future Actions in which the SpinCo Entities or the Acquired Entities are named as parties, but shall not alter the allocation of Liabilities set forth in Article II unless expressly set forth in this
Section 5.2. 
 (a) Management of SpinCo Controlled Actions. From and after the Distribution Time, the
SpinCo Entities shall direct the defense or prosecution of any Actions that constitute only SpinCo Liabilities or SpinCo Assets (“SpinCo Controlled Actions”). If an Action that constitutes solely a SpinCo Liability or a SpinCo Asset
is commenced after the Distribution Time naming any Acquired Entity as a party thereto, then SpinCo shall use its commercially reasonable efforts to cause such Acquired Entity to be removed as a party to such Action. Except in the case of an
Adversarial Action, no Party shall add the other Party to any Action pending as of or after the Distribution Time without the prior written consent of the other Party. 

(b) Management of Company Controlled Actions. From and after the Distribution Time, the Acquired Entities shall direct the defense or
prosecution of any Actions that constitute only Excluded Liabilities or Excluded Assets (“Company Controlled Actions”). If an Action that constitutes solely an Excluded Liability or an Excluded Asset is commenced after the
Distribution Time naming any SpinCo Entity as a party thereto, then Company shall use its commercially reasonable efforts to cause such SpinCo Entity to be removed as a party to such Action. Except in the case of an Adversarial Action, no Party
shall add the other Party to any Action pending as of or after the Distribution Time without the prior written consent of the other Party. 

  
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 (c) Management of Actions Naming Both SpinCo and the Company. From and after the
Distribution Time, in the event that one or more SpinCo Entities and one or more Acquired Entities is named in an Action that is not a SpinCo Controlled Action, a Company Controlled Action nor a Mixed Action (a “Separate Action”),
each of SpinCo and the Company shall be entitled to assume their own defense and select counsel of their own choosing to defend their respective interests in such Separate Action. SpinCo and the Company shall consult in good faith with each other
regarding the management of the defense of each Separate Action. 
 (d) Management of Mixed Actions. From and after the Distribution
Time, any Action that constitutes both (i) a SpinCo Liability or a SpinCo Asset, on the one hand, and (ii) an Excluded Liability or an Excluded Asset, on the other hand, and that do not constitute a SpinCo Controlled Action nor a Company
Controlled Action (clauses (i) and (ii), “Mixed Action”) shall be managed by the Party with the greater financial exposure with respect thereto (taking into account the provisions of this Article V), as determined in
good faith by the Parties; provided that any outside counsel employed by a Party managing the Action with respect thereto shall be subject to the approval of other Party (such approval not to be unreasonably withheld, conditioned or delayed);
provided, further, that if the Action involves the pursuit of any criminal sanctions or penalties or seeks equitable or injunctive relief against only a Party or Subsidiary of such Party, that Party shall be entitled to control the
defense of the applicable claims against such Party. Notwithstanding the preceding sentence, if, despite one Party having a greater financial exposure in respect of a Mixed Action, the other Party reasonably considers that such Mixed Action will be
materially detrimental to its competitive or commercial business prospects and wishes to manage such Action, the first Party with the greater financial exposure shall consider in good faith the other Party’s request for the second mentioned
Party to manage such Mixed Action. The Parties shall reasonably cooperate and consult with each other, and to the extent necessary or advisable, maintain a joint defense in a manner that would preserve for both Parties and their respective
Affiliates any attorney-client privilege, attorney work-product protection, joint defense or other privilege with respect to Mixed Actions. The Party managing such Mixed Action shall on a quarterly basis, or if a material development occurs as soon
as reasonably practicable thereafter, inform the other Party of the status of and developments relating to any Mixed Action and provide copies of any material document, notices or other materials related to such Mixed Action; provided that
the failure to provide any such information shall not be a basis for liability of a Party managing such Mixed Action except and solely to the extent the other Party shall have been actually prejudiced thereby. Notwithstanding anything to the
contrary herein, the Parties may jointly retain counsel (in which case the cost of counsel shall be shared equally by the Parties) or retain separate counsel (in which case each Party will bear the cost of its separate counsel) with respect to any
Mixed Action; provided that the Parties shall share discovery and other joint litigation costs in proportion to their respective expected financial exposure (in the case of Actions that constitute both a SpinCo Liability and an Excluded
Liability) or respective expected financial recovery (in the case of Actions that constitute both a SpinCo Asset and an Excluded Asset). In any Mixed Action, each of the Company and SpinCo may pursue separate defenses, claims, counterclaims or
settlements to those claims relating to the Acquired Business or the SpinCo Business, respectively; provided that each Party shall in good faith make all reasonable efforts to avoid adverse effects on the other Party. Notwithstanding anything
to the contrary herein, (A) if an adverse judgment is obtained with respect to a Mixed Action, the Parties shall endeavor in good faith to allocate the Liabilities in respect of such judgment between them based on the proportion of such
Liabilities attributable to the Acquired Business and the SpinCo Business; and (B) if a recovery is obtained with respect to a Mixed Action, the Parties shall endeavor in good faith to allocate the Assets in respect of such recovery between
them based on their respective injuries. A Party that is not named as a defendant in a Mixed Action may elect to become a party to such Mixed Action, and the Party named in such Mixed Action shall reasonably cooperate to have such first Party named
in such Mixed Action. 

  
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 (e) Delegation of Rights of Recovery. To the maximum extent permitted by applicable
Law, the rights to recovery of each Party’s Subsidiaries in respect of any past, present or future Action are hereby delegated to such Party. It is the intent of the Parties that the foregoing delegation shall satisfy any Law requiring such
delegation to be effected pursuant to a power of attorney or similar instrument. The Parties and their respective Subsidiaries shall execute such further instruments or documents as may be necessary to effect such delegation. 

Section 5.3 Settlement of Actions. No Party managing an Action pursuant to Section 5.2 shall settle or
compromise such Action (other than the Company with respect to Company Controlled Actions and SpinCo with respect to SpinCo Controlled Actions) without the prior written consent of the other Party (not to be unreasonably withheld, conditioned or
delayed). 
 ARTICLE VI 

OTHER AGREEMENTS 

Section 6.1 Further Assurances. 

(a) In addition to the actions provided for elsewhere in this Agreement and the other Transaction Documents and the Merger Agreement, each of
the Parties will cooperate with each other and shall (and will cause their respective Subsidiaries to), prior to, at and after the Distribution Time, use its reasonable best efforts to take, or to cause to be taken, all actions, and to do, or cause
to be done, all things, reasonably necessary on its part under applicable Law or Contracts to consummate and make effective the transactions contemplated by this Agreement and the other Transaction Documents. 

(b) Without limiting the foregoing and except as otherwise provided in any other Transaction Document, prior to, at and for twenty-four
(24) months after the Distribution Time, each Party shall cooperate with the other Party, without any further consideration but from and after the Distribution Time at the expense of the requesting Party, to execute and deliver, or shall cause
to be executed and delivered, all instruments, including instruments of conveyance, assignment, title and transfer, and use reasonable best efforts to obtain or make any Approvals or Notifications from or with any Governmental Entity or any other
Person under any Permit, license, Contract or other instrument, and to take all such other actions as such Party may reasonably be requested to take by any other Party, consistent with the terms of this Agreement and the other Transaction Documents,
in order to effectuate the provisions and purposes of this Agreement and the other Transaction Documents and the transfers of the SpinCo Assets and the Excluded Assets and the assignment and assumption of the SpinCo Liabilities and the Excluded
Liabilities and the other transactions contemplated hereby and thereby; provided, however, that except to the extent expressly provided in Section 6.4 or in any of the other Transaction Documents, neither
Party shall be obligated pursuant to this Section 6.1 to contribute capital or pay any consideration in any form (including providing any letter of credit, guaranty or other financial or commercial accommodation) to any
Person in order to obtain or make such Approvals or Notifications. Without limiting the foregoing, except to the extent otherwise provided in any other Transaction Document, each Party will, at the reasonable request and expense of the other Party,
take such other actions as may be reasonably necessary to vest in such other Party good and marketable title and rights to the Assets allocated to such other Party under this Agreement or any of the other Transaction Documents, if and to the extent
it is practicable to do so. 

  
 26 

 (c) At or prior to the Distribution Time, the Company and SpinCo in their respective
capacities as direct and indirect stockholders of their respective Subsidiaries, shall each ratify any actions that are reasonably necessary or desirable to be taken by their respective Subsidiaries, as the case may be, to effectuate the
transactions contemplated by this Agreement or any other Transaction Document. 
 Section 6.2 Confidentiality. 

(a) From and after the Distribution Time, subject to Section 6.2(c) and except as contemplated by this Agreement, any
other Transaction Document or the Merger Agreement, the Company shall not, and shall cause its Affiliates and their respective officers, directors, employees, agents and representatives, including attorneys, advisors and other representatives of any
Person providing financing (collectively, “Representatives”), not to, directly or indirectly, disclose to any Person, other than Representatives of the Company or its Affiliates who reasonably need to know such information in
providing services to any Acquired Entity, or use or otherwise exploit for its own benefit or for the benefit of any third Person, any SpinCo Confidential Information. If any disclosures are made in connection with providing services to any Acquired
Entity under this Agreement, any other Transaction Document or the Merger Agreement, then the SpinCo Confidential Information so disclosed shall be used only as required to perform the services or as otherwise provided in an applicable Transaction
Document. The Company shall use the same degree of care to prevent the unauthorized use or disclosure of the SpinCo Confidential Information by any of its Representatives as it currently uses for its own confidential information, but in no event
less than a reasonable standard of care. “SpinCo Confidential Information” means any Information to the extent relating to the SpinCo Business (including any confidential or proprietary Information included in the SpinCo Assets or
SpinCo Contracts) furnished or made available to or accessible by, or otherwise in the possession of, any Acquired Entity, including as a result of or in connection with the Reorganization or Distribution or the performance of any Transaction
Document or the Merger Agreement irrespective of the form of communication, and all notes, analyses, compilations, forecasts, data, translations, studies, memoranda or other documents prepared by any Acquired Entity or their respective
Representatives, to the extent they contain or otherwise reflect such Information; provided that SpinCo Confidential Information does not include, and there shall be no obligation under this Agreement with respect to, Information that
(i) is or becomes generally available to the public, other than as a result of any use or disclosure by any Acquired Entity or any of its Representatives not otherwise permissible under this Section 6.2, (ii) the
Company can demonstrate was or became available to the Company or any of its Representatives after the Distribution Time from a source other than SpinCo or its Representatives, provided that such source was not known by the Company to be bound by a
contractual, legal or fiduciary obligation of confidentiality to any SpinCo Entity with respect to such Information, or (iii) is developed independently by any Acquired Entity or any of its Representatives without use or reference to the SpinCo
Confidential Information. 

  
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 (b) From and after the Distribution Time, subject to
Section 6.2(c) and except as contemplated by this Agreement, any other Transaction Document or the Merger Agreement, SpinCo shall not, and shall cause its Affiliates and their respective Representatives not to, directly or
indirectly, disclose to any Person, other than Representatives of SpinCo or its Affiliates who reasonably need to know such information in providing services to any SpinCo Entity, or use or otherwise exploit for its own benefit or for the benefit of
any third Person, any Company Confidential Information. If any disclosures are made in connection with providing services to any SpinCo Entity under this Agreement, any other Transaction Document or the Merger Agreement, then the Company
Confidential Information so disclosed shall be used only as required to perform the services. SpinCo shall use the same degree of care to prevent the unauthorized use or disclosure of the Company Confidential Information by any of its
Representatives as it currently uses for its own confidential information, but in no event less than a reasonable standard of care. “Company Confidential Information” means any Information to the extent relating to the Acquired
Business furnished or made available to or accessible by, or otherwise in the possession of, any SpinCo Entity as a result of or in connection with the Reorganization or Distribution or the performance of any Transaction Document or the Merger
Agreement, irrespective of the form of communication, and all notes, analyses, compilations, forecasts, data, translations, studies, memoranda or other documents prepared by any SpinCo Entity or their respective Representatives, to the extent they
contain or otherwise reflect such Information; provided that Company Confidential Information does not include, and there shall be no obligation under this Agreement with respect to, Information that (i) is or becomes generally available
to the public, other than as a result of any use or disclosure by any SpinCo Entity or any of its Representatives not otherwise permissible under this Section 6.2, (ii) SpinCo can demonstrate was or became available to
SpinCo or any of its Representatives after the Distribution Time from a source other than the Company or its Representatives; provided that such source was not known by SpinCo to be bound by a contractual, legal or fiduciary obligation of
confidentiality to any Acquired Entity with respect to such Information, or (iii) is developed independently by any SpinCo Entity or any of its Representatives without use or reference to the Company Confidential Information. 

(c) Notwithstanding the provisions of Section 6.2(a) and Section 6.2(b), the Company or its
Representatives may disclose SpinCo Confidential Information, and SpinCo and its Representatives may disclose Company Confidential Information: (i) to the extent such Party or such Representative is required or compelled to disclose any such
Company Confidential Information or SpinCo Confidential Information by judicial or administrative process or by other requirements of Law or stock exchange rule, (ii) as required in connection with any Adversarial Action, (iii) as
necessary in order to permit a Party to prepare and disclose its financial statements in connection with any regulatory filings or Tax Returns, (iv) as necessary for a Party to enforce its rights or perform its obligations under this Agreement,
the Merger Agreement or any other Transaction Document or (v) to Governmental Entities in accordance with applicable procurement regulations and contract requirements. Notwithstanding the foregoing, in the event that any demand or request for
disclosure of Company Confidential Information or SpinCo Confidential Information is made pursuant to clause (i), (iii) or (v) above (other than with respect to any such Information furnished pursuant to the provisions of Article IV), as
applicable, the Person receiving such request or demand or other disclosure requirement shall use commercially reasonable efforts to provide the other Party with written notice of such request or demand as promptly as practicable so that such other
Party shall have an opportunity to seek an appropriate protective order. The Party receiving such request or demand shall take, and cause its Representatives to take, at the requesting Party’s expense, all other reasonable steps necessary to
obtain confidential treatment by the recipient. Subject to the foregoing, the Party or any of its Representatives that received such request or demand may thereafter disclose or provide any SpinCo Confidential Information or Company Confidential
Information, as the case may be, to the extent required by such Governmental Entity, stock exchange or applicable Law (as so advised by counsel). 

  
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 (d) Prior to the Distribution, notwithstanding anything to the contrary provided herein but
without prejudice to whether any such device would constitute a SpinCo Asset, the Company shall be entitled to cause any Company Confidential Information to be removed from personal computers or other devices owned or leased by the Company or any of
its Subsidiaries and used by a SpinCo employee, including by replacing such device with a comparable device not containing Company Confidential Information. For the avoidance of doubt, this Section 6.2 (including the
obligations set forth in Section 6.2(b)) applies to all Company Confidential Information, regardless of whether such Company Confidential Information has or has not been so removed pursuant to this
Section 6.2(d). 
 (e) Prior to the Distribution, notwithstanding anything to the contrary provided herein but
without prejudice to whether any such device would constitute an Excluded Asset, the SpinCo Entities shall be entitled to cause any SpinCo Confidential Information to be removed from personal computers or other devices owned or leased by the
Acquired Entities and used by a Company employee, including by replacing such device with a comparable device not containing SpinCo Confidential Information. For the avoidance of doubt, this Section 6.2 (including the obligations set forth in
Section 6.2(a)) applies to all SpinCo Confidential Information, regardless of whether such SpinCo Confidential Information has or has not been so removed pursuant to this Section 6.2(e). 

Section 6.3 Insurance Matters.  

(a) From and after the Distribution Time, except as expressly provided herein, the SpinCo Entities and the SpinCo Business shall cease to be
insured by the Company’s Insurance Policies. For the avoidance of doubt, the Company shall retain all rights to control its Insurance Policies, including the right to exhaust, settle, release, or otherwise resolve disputes with respect to any
of its Insurance Policies notwithstanding whether any such Insurance Policies apply to any Liabilities of any SpinCo Entity; provided, however, that the Company shall take no action to commute, buy back or otherwise modify any
Insurance Policy to which SpinCo is entitled to rights pursuant to Section 2.2(a)(vii), in a manner that would adversely affect the SpinCo Entities or the SpinCo Business without the prior written consent of SpinCo which
consent will not be unreasonably withheld, conditioned or delayed, or without making adequate provision for such rights of SpinCo Entities or SpinCo businesses. For the avoidance of doubt, SpinCo shall be responsible for securing all Insurance
Policies that it considers appropriate for the SpinCo Business and the operation thereof by the SpinCo Entities and for promptly providing evidence thereof, as may be required, to third parties under any Contract. SpinCo agrees to arrange for its
own Insurance Policies with respect to the SpinCo Business and the SpinCo Entities covering all periods, effective at or prior to the Distribution Time. SpinCo agrees, on behalf of itself and each SpinCo Entity, from and after the Distribution Time,
not to seek through any means to benefit from and not to assert any right, claim or interest in, to or under, any Insurance Policies of any Acquired Entity. 

  
 29 

 (b) For any claim asserted against SpinCo or any other SpinCo Entity (i) for any
occurrence, claim, loss, injury or damage taking place prior to the Distribution Time and covered under Pre-Closing Occurrence-Based Policies or (ii) for any
Pre-Distribution Time act, error, or omission covered under any insurance policy issued on a claims-made basis (“Claims-Made Policies”) (collectively “Post-Closing Claims”),
SpinCo and each other SpinCo Entity may access coverage under the Pre-Closing Occurrence-Based Policies or Claims-Made Policies, as applicable, for such claims (it being understood that any retrospective or
audited premiums, deductibles, retentions, or similar obligations arising from such any corresponding insurance claims by or on behalf of any SpinCo Entity under the Pre-Closing Occurrence-Based Policies or
Claims-Made Policies shall be borne by the SpinCo Entities and SpinCo Entities shall hold Company harmless for such). From and after the Effective Time, if SpinCo or any other SpinCo Entity determines to submit a Post-Closing Claim for coverage
under the Pre-Closing Occurrence-Based Policies or Claims-Made Policies, SpinCo shall provide a written request to the Company and shall promptly thereafter provide the Company with all information to be
included with such Post-Closing Claim. The Company shall promptly, following receipt of such information, submit the applicable Post-Closing Claim under the applicable Pre-Closing Occurrence-Based Policies or
Claims-Made Policies. The Company thereafter shall use commercially reasonable efforts to secure insurance coverage for SpinCo for the Post-Closing Claim under the Pre-Closing Occurrence-Based Policies or
Claims-Made Policies, at SpinCo’s expense. In doing so, the Company will undertake commercially reasonable efforts to get the insurers to accept and pay defense and indemnity costs for the Post-Closing Claim, but in no event will the Company
guarantee results and in no event will the Company be liable for Post-Closing Claim costs that are not covered by insurance. In no event will the Company be obligated to initiate at its own costs or bear the costs of coverage litigation or
arbitration. Nor shall the Company be obligated to initiate any coverage litigation or arbitration that would adversely affect the Company’s rights. No SpinCo Entity shall be entitled to make claims directly to any Pre-Closing Occurrence-Based Policies or Claims-Made Policies and in connection with any Post-Closing Claim. SpinCo or the other SpinCo Entities shall be responsible for the satisfaction or payment of any applicable
retention, deductible, or retrospective or audited premium with respect to any Post-Closing Claim, and shall defend, indemnify, and hold harmless the Company and its Subsidiaries against all loss, liabilities, claims, and expenses (including without
limitation legal fees and costs) arising out of or resulting from such Post-Closing Claims. Subject to the immediately following sentence and any deductions therefor, any Insurance Proceeds received by any Acquired Entity in respect of a
Post-Closing Claim shall be promptly transmitted to SpinCo or another SpinCo Entity designated by SpinCo. In the event that a Post-Closing Claim is a Mixed Action for which both the Company or its Subsidiaries on one hand, and SpinCo or other SpinCo
Entity on the other, are seeking coverage under Pre-Closing Occurrence-Based Policies, and the limits under an applicable Pre-Closing Occurrence-Based Policy or
Claims-Made Policy are not sufficient to fund all covered claims of SpinCo or any other SpinCo Entity (as applicable) and the Company or its Subsidiaries (as applicable), amounts due under such a Pre-Closing
Occurrence-Based Policy or Claims-Made Policy shall be first paid to the Company or its Subsidiaries (as applicable). 

  
 30 

 Section 6.4 Separation Expenses. Except as otherwise provided in this Agreement,
each Party shall bear its own costs and expenses incurred in connection with this Agreement and the transactions contemplated herein, whether or not the transactions contemplated hereby are consummated, including all legal, accounting, financial
advisory, consulting and all other fees and expenses of third parties. 
 Section 6.5 Transaction Documents. Effective on or
prior to the Distribution Time, each of the Company and SpinCo will, or will cause the other Acquired Entities and SpinCo Entities (as applicable) to, execute and deliver the Transition Services Agreement. In the event that the provisions of any of
the other Transaction Documents conflict with the provisions of this Agreement, the provisions of such other agreement or agreements shall govern with respect to the subject matter addressed thereby to the extent of such conflict. Specifically, the
Parties intend that, to the extent set forth in such other Transaction Document and unless otherwise provided therein; provided that, the representations, warranties, covenants or agreements referred to in this sentence shall refer to the
representations, warranties, covenants or agreements set forth in the applicable Transaction Document. 
 ARTICLE VII 

MISCELLANEOUS 

Section 7.1 Governing Law; Submission to Jurisdiction; Waiver of Trial. 

(a) All matters relating to or arising out of this Agreement or other transaction contemplated herein (whether sounding in contract, tort or
otherwise) will be governed by and construed in accordance with the Laws of the State of Delaware, without giving effect to any choice of law or conflict of law provision or rule of any jurisdiction that would cause the application of the Laws of
any jurisdiction other than the State of Delaware. 
 (b) Each Party irrevocably agrees that any Action arising out of or relating to this
Agreement brought by any other Party hereto or its successors or assigns shall be brought and determined in the Court of Chancery of the State of Delaware (or, solely if such courts decline jurisdiction, in any federal court located in the State of
Delaware), and each Party hereby irrevocably submits to the exclusive jurisdiction of the aforesaid courts for itself and with respect to its property, generally and unconditionally, with regard to any such Action arising out of or relating to this
Agreement and the transactions contemplated hereby. Each Party agrees not to commence any Action relating thereto except in the courts described above in Delaware, other than Actions in any court of competent jurisdiction to enforce any judgment,
decree or award rendered by any such court in Delaware as described herein. Each Party further agrees that notice as provided herein shall constitute sufficient service of process and each Party further waives any argument that such service is
insufficient. Each Party hereby irrevocably and unconditionally waives, and agrees not to assert, by way of motion or as a defense, counterclaim or otherwise, in any Action arising out of or relating to this Agreement or the transactions
contemplated hereby, (i) any claim that it is not personally subject to the jurisdiction of the courts in Delaware as described herein for any reason, (ii) that it or its property is exempt or immune from the jurisdiction of any such court
or from any legal process commenced in such courts (whether through service of notice, attachment prior to judgment, attachment in aid of execution of judgment, execution of judgment or otherwise) and (iii) that (A) the Action in any such
court is brought in an inconvenient forum, (B) the venue of such Action is improper or (C) this Agreement, or the subject matter hereof, may not be enforced in or by such courts. 

  
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 (c) EACH PARTY ACKNOWLEDGES AND AGREES THAT ANY CONTROVERSY WHICH MAY ARISE UNDER THIS
AGREEMENT IS LIKELY TO INVOLVE COMPLICATED AND DIFFICULT ISSUES, AND THEREFORE IT HEREBY IRREVOCABLY AND UNCONDITIONALLY WAIVES, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY LITIGATION
DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATING TO THIS AGREEMENT. EACH PARTY CERTIFIES AND ACKNOWLEDGES THAT (A) NO REPRESENTATIVE, AGENT OR ATTORNEY OF ANY OTHER PARTY HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT SUCH OTHER PARTY WOULD
NOT, IN THE EVENT OF LITIGATION, SEEK TO ENFORCE THE FOREGOING WAIVER, (B) IT UNDERSTANDS AND HAS CONSIDERED THE IMPLICATIONS OF SUCH WAIVER, (C) IT MAKES SUCH WAIVER VOLUNTARILY AND (D) IT HAS BEEN INDUCED TO ENTER INTO THIS
AGREEMENT BY, AMONG OTHER THINGS, THE MUTUAL WAIVER AND CERTIFICATIONS IN THIS SECTION 7.1. 
 Section 7.2
Survival of Covenants. The covenants to be performed at or prior to the Closing, in each case, set forth in this Agreement, or in any certificate delivered in connection herewith, shall terminate and be of no further force and effect from and
after the Closing and no Party shall have any Liability with respect thereto from and after the Closing. Covenants to be performed after the Closing set forth in this Agreement or in any document delivered in connection herewith or therewith shall
survive until fully performed. 
 Section 7.3 Notices. All notices, requests and other communications hereunder must be in
writing and will be deemed to have been duly given only if (a) delivered personally against written receipt, (b) sent by e-mail, (c) mailed by registered or certified mail, postage prepaid,
return receipt requested or (d) mailed by reputable international overnight courier, fee prepaid, to the Parties hereto at the following addresses or e-mail: 

If to SpinCo, then to: 
 Vivial
Media Holdings, Inc. 
 160 Inverness Drive West 

Suite 250 
 Englewood, CO 80112

 Attention: Richard G. Hallé; Nick Continenza 

Email: RHalle@vivial.net; NContinenza@vivial.net 

with a copy (which shall not constitute notice) to: 

Weil, Gotshal & Manges LLP 

767 Fifth Avenue 
 New York, NY
10153 

  
 32 

 Attention: Ackneil M. Muldrow III 

Email: trey.muldrow@weil.com 
 If
to the Company, then to: 
 Kaleyra, Inc. 

Via Marco D’Aviano, 2, 

Milano MI, Italy 
 Attention:
Dario Calogero 
 Email: dario.calogero@kaleyra.com 

with a copy (which shall not constitute notice) to: 

DLA Piper LLP (US) 
 555 Mission
Street 
 Suite 2400 
 San
Francisco, CA 94105 
 Attention: Jeffrey C. Selman 

Email: jeffrey.selman@us.dlapiper.com 

and 
 DLA Piper LLP (US) 

1251 Avenue of the Americas 
 27th
Floor 
 New York, NY 10020 

Attention: James L. Kelly; Ilya A. Bubel 

Email: james.kelly@us.dlapiper.com; ilya.bubel@us.dlapiper.com 

All such notices, requests and other communications will be deemed given, (w) if delivered personally as provided in this
Section 7.3, upon delivery, (x) if delivered by e-mail as provided in this Section 7.3, upon manual or electronic confirmation of delivery, (y) if
delivered by mail as provided in this Section 7.3, upon the earlier of the fifth Business Day following mailing and receipt and (z) if delivered by overnight courier as provided in this
Section 7.3, upon the earlier of the second Business Day following the date sent by such overnight courier and receipt (in each case regardless of whether such notice, request or other communication is received by any other
Person to whom a copy of such notice is to be delivered pursuant to this Section 7.3). Any Party may change the address to which notices, requests and other communications hereunder are to be delivered by giving the other
parties hereto notice in the manner set forth herein. 
 Section 7.4 Termination. This Agreement shall terminate simultaneously
with the valid termination of the Merger Agreement prior to the Distribution Date. After the Effective Time, this Agreement may not be terminated except by an agreement in writing signed by each of the Parties. In the event of such termination, this
Agreement shall become void and no Party, or any of its officers and directors, shall have any liability to any Person by reason of this Agreement. 

  
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 Section 7.5 Severability. If any provision of this Agreement is held to be
illegal, invalid or unenforceable under any present or future Law, and if the rights or obligations of any Party hereto under this Agreement will not be materially and adversely affected thereby, (a) such provision will be fully severable,
(b) this Agreement will be construed and enforced as if such provision had never comprised a part hereof, (c) the remaining provisions of this Agreement will remain in full force and effect and will not be affected by such provision or its
severance herefrom and (d) in lieu of such provision, there will be added automatically as a part of this Agreement a legal, valid and enforceable provision as similar in terms to such provision as may be possible. Notwithstanding the
foregoing, if such provision could be more narrowly drawn so as not to be invalid, prohibited or unenforceable in such jurisdiction, it shall, as to such jurisdiction, be so narrowly drawn, without invalidating the remaining provisions of this
Agreement or affecting the validity or enforceability of such provision in any other jurisdiction. 
 Section 7.6 Entire
Agreement. This Agreement (including the Exhibits and the Schedules hereto), the Transaction Documents and the Merger Agreement and each of the documents delivered by the Parties in connection herewith and therewith constitute the entire
agreement between the Parties hereto with respect to the subject matter hereof and supersedes any prior understandings, agreements or representations by or between the Parties hereto, written or oral, with respect to such subject matter. 

Section 7.7 Successors and Assigns; No Third-Party Beneficiaries. This Agreement may not be assigned by either Party hereto
without the prior written consent of the other Party; provided, however, that the Company may assign any or all of its rights and obligations hereunder to one or more of its Affiliates after the Effective Time; provided, further, that no such
assignment will relieve the Company of any of its obligations hereunder. Subject to the foregoing sentence, all of the terms and provisions of this Agreement shall inure to the benefit of and be binding upon the Parties hereto and their respective
successors and permitted assigns. Except as set forth in the last sentence of this Section 7.7, no provision of this Agreement is intended or shall be deemed to confer upon any Person other than the Parties hereto any rights or remedies
hereunder. Notwithstanding anything to the contrary set forth in this Agreement, Prior Company Counsel shall be a third-party beneficiary of the provisions set forth in Section 4.6. 

Section 7.8 Specific Performance. The Parties agree that irreparable damage would occur in the event that any of the provisions of
this Agreement were not performed by them in accordance with the terms hereof and that each Party shall be entitled to seek specific performance of the terms hereof, in addition to any other remedy to which such Party is entitled at law, in equity,
in contract, in tort or otherwise. The Parties agree not to raise any objections to the availability of the equitable remedy of specific performance to prevent or restrain breaches of this Agreement by the other Party, and to specifically enforce
the terms and provisions of this Agreement to prevent breaches or threatened breaches of, or to enforce compliance with, the respective covenants and obligations of such other Party under this Agreement all in accordance with the terms of this
Section 7.8. No Party shall be required to provide any bond or other security in connection with seeking an injunction or injunctions to prevent breaches of this Agreement and to enforce specifically the terms and
provisions of this Agreement, all in accordance with the terms of this Section 7.8. 

  
 34 

 Section 7.9 Amendments and Waivers. No amendment of any provision of this
Agreement shall be valid unless such amendment is in writing and signed by each of the Parties. No failure or delay by any Party hereto in exercising any right or privilege hereunder shall operate as a waiver thereof, nor shall any single or partial
exercise thereof preclude any other or further exercise thereof or the exercise of any other right, power or privilege. Any agreement on the part of a Party to any such waiver shall be valid only if set forth in a written instrument executed and
delivered by a duly authorized officer on behalf of such Party. The rights and remedies of the Parties hereunder are cumulative and are not exclusive of any rights or remedies that they would otherwise have hereunder. 

Section 7.10 Rules of Construction. For the purposes of this Agreement, except as otherwise expressly provided herein or unless
the context otherwise requires: (a) words using the singular or plural number also include the plural or singular number, respectively, and the use of any gender herein shall be deemed to include the other gender; (b) references herein to
“Articles,” “Sections,” “subsections” and other subdivisions, and to Exhibits and Schedules, without reference to a document are to the specified Articles, Sections, subsections and other subdivisions of, and Exhibits
and Schedules to, this Agreement; (c) all Exhibits and Schedules annexed hereto or referred to herein are hereby incorporated in and made a part of this Agreement as if set forth in full herein; (d) a reference to a subsection or other
subdivision without further reference to a Section is a reference to such subsection or subdivision as contained in the same Section in which the reference appears; (e) the words “herein”, “hereof”, “hereunder”,
“hereby” and other words of similar import refer to this Agreement as a whole and not to any particular provision; (f) the words “include”, “includes” and “including” are deemed to be followed by the
phrase “without limitation”; (g) all accounting terms used and not defined herein have the respective meanings given to them under GAAP; (h) reference to any Person includes such Person’s successors and assigns to the extent such
successors and assigns are permitted by the terms of any applicable agreement, and reference to a Person in a particular capacity excludes such Person in any other capacity or individually; (i) reference to any agreement (including this
Agreement), document or instrument means such agreement, document or instrument as amended or modified and in effect from time to time in accordance with the terms thereof and, if applicable, the terms hereof and (j) references to dollars or to
$ are expressed in United States currency unless otherwise specifically indicated. To the extent computation of any amounts contemplated by this Agreement include a currency other than U.S. dollars, such amounts shall be converted to U.S. dollars
using the USD Equivalent, in accordance with the definition of “Spot Rate” set forth in the Merger Agreement. 
 Section 7.11
Captions; Counterparts. All captions contained in this Agreement are for convenience of reference only, do not form a part of this Agreement and shall not affect in any way the meaning or interpretation of this Agreement. This Agreement may
be executed in one or more counterparts, and by the different Parties hereto in separate counterparts, each of which when executed shall be deemed to be an original but all of which taken together shall constitute one and the same agreement.
Delivery of an executed counterpart of a signature page to this Agreement by email or other electronic transfer shall be effective as delivery of a manually executed counterpart to this Agreement. 

Section 7.12 Performance. The Company will cause to be performed, and hereby guarantees the performance of, all actions,
agreements and obligations set forth in this Agreement or in any other Transaction Document to be performed by any Acquired Entity. SpinCo will cause to be performed, and hereby guarantees the performance of, all actions, agreements and obligations
set forth in this Agreement or in any other Transaction Document to be performed by any SpinCo Entity. Each Party (including its permitted successors and assigns) further agrees that it will (a) give timely notice of the terms, conditions and
continuing obligations contained in this Section 7.12 to the other Acquired Entities or SpinCo Entities (as applicable), and (b) cause all of the other Acquired Entities or SpinCo Entities (as applicable) not to take
any action inconsistent with such Party’s obligations under this Agreement, any other Transaction Document or the transactions contemplated hereby or thereby. 

  
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 Section 7.13 Dispute Resolution Procedures. 

(a) Each Party shall appoint a representative who shall be responsible for administering this dispute resolution provision (the
“Appointed Representative”). 
 (b) Except as otherwise provided in this Agreement or in any other Transaction Document,
and without limiting the rights of any Party under Section 7.12, in the event of a controversy, dispute or claim arising out of, in connection with, or in relation to the interpretation, performance, nonperformance,
validity, termination or breach of this Agreement or any other Transaction Document or otherwise arising out of, or in any way related to, this Agreement or any other Transaction Document or the transactions contemplated hereby or thereby
(collectively, the “Separation Agreement Disputes”), the Appointed Representatives shall negotiate in good faith for a reasonable period of time to settle such Separation Agreement Dispute; provided, however, that such
reasonable period shall not, unless otherwise agreed to by the relevant Parties in writing, exceed twenty (20) days from the time of receipt by a Party of written notice of such Separation Agreement Dispute. Nothing said or disclosed, nor any
document produced, in the course of any negotiations, conferences and discussions in connection with efforts to settle an Separation Agreement Dispute that is not otherwise independently discoverable shall be offered or received as evidence or used
for impeachment or for any other purpose, but shall be considered as to have been disclosed for settlement purposes. 
 Section 7.14
Consummation of Merger Agreement Transactions. In the event that the transactions contemplated by the Merger Agreement (including, without limitation, the Merger) are not consummated on the same Business Day as the transactions contemplated
by this Agreement, the transactions contemplated by this Agreement shall be null, void and of no effect and shall be deemed to have not occurred.

[SIGNATURE PAGES FOLLOW] 
  

  
 36 

 IN WITNESS WHEREOF, the Parties have caused this Agreement to be executed on the date first
written above by their respective duly authorized officers. 
  

					
	VIVIAL INC.
		
	By:	 	 /s/ James Continenza

		 	Name:	 	James Continenza
		 	Title:	 	Chief Executive Officer
	
	VIVIAL MEDIA HOLDINGS, INC.
		
	By:	 	 /s/ James Continenza

		 	Name:	 	James Continenza
		 	Title:	 	Chief Executive Officer

 [Signature Page to Separation and Distribution Agreement]

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