Document:

<PAGE>

Confidential Information omitted where indicated by "[*]" and filed separately
with the Commission pursuant to a request for confidential treatment under
Rule 24b-2 of the Securities Exchange Act of 1934.

EXHIBIT 10.17B

February 1, 2002

iNetNow, Inc.
4322 Wilshire Boulevard
Second Floor
Los Angeles, California  90010
Attention: Mr. Errol Gerson, Chief Executive Officer

     Re:  Agreement between i3 Mobile, Inc. and iNetNow, Inc., dated as of
          October 1, 2001

Gentlemen:

Reference is made to that certain Agreement, dated as of October 1, 2001, (the
"Agreement") between iNetNow, Inc. ("iNetNow") and i3 Mobile, Inc. ("i3"), as
amended on November 7, 2001 (the "Amendment"). This letter sets forth the
agreement between iNetNow and i3 with respect to the subject matter thereof, and
shall supercede any aspect of the Agreement and/or the Amendment contrary to or
inconsistent with the terms regarding the subject matter hereof. Capitalized
terms used but not otherwise defined herein shall have the meanings set forth in
the Agreement and the Amendment.

1. Indebtedness. (a) Upon satisfactory completion (as determined by i3 in its
sole discretion) of the matters set forth in Sections 2-4 below, i3 shall
irrevocably forgive any and all debts and obligations in excess of [*]
outstanding as of January 15, 2002 (including interest expenses) pursuant to
Section 1.7 of the Agreement (as amended) and that certain Senior Secured
Promissory Note, dated October 17, 2001, of iNetNow in favor of i3.

         (b) The last three sentences of Section 1.8 of the Agreement (as
amended) are hereby deleted in their entirety and replaced with the following:

                  "In the event that the Fee for any month is less than the
         Expense Payment for such month, then the following calculations shall
         apply to determine the amount of the additional advance for such month
         (collectively, "Incremental Debt") under the Senior Secured Promissory
         Note, dated October 17, 2001, between iNetNow and i3, and shall
         increase the outstanding indebtedness of iNetNow to i3 thereunder: (i)
         if the excess of Expense Payment for such month over the Fee for such
         month ("Monthly Excess") is less than the Expense Payment less any
         amounts attributable to salary and benefits for i3 Mobile-Dedicated
         Personnel ("Non-Payroll Expenses") then the Incremental Debt for that
         month shall be equal to the Monthly Excess; and (ii) if the Monthly
         Excess is greater than the Non-Payroll Expenses then the Incremental
         Debt for that month shall be equal to the Non-Payroll Expenses. In the
         event that the Fee for any month is greater than the Expense Payment
         for such month, then, in lieu of i3 paying such Fee, there shall be
         credited against the [*], plus Incremental Debt and accrued
         interest, owed to i3 as of January 15, 2002, as partial repayment
         thereof, the amount by which such Fee exceeds such Expense Payment.
         Such crediting and partial repayment shall continue until such

<PAGE>

Confidential Information omitted where indicated by "[*]" and filed separately
with the Commission pursuant to a request for confidential treatment under
Rule 24b-2 of the Securities Exchange Act of 1934.

          [*], plus any Incremental Debt and accrued interest, has been fully
          repaid, and thereafter i3 shall pay to iNetNow the monthly Fee in cash
          to the extent in excess of such monthly Expense Payment."

2. Transfer of Customers. Concurrently with the execution of this agreement,
iNetNow provided i3 with an accurate and complete list of iNetNow's current
customers as of the date hereof, including information regarding the service
ordered by each such customer, and each such customer's name, billing address,
billing and usage history, email address, home, mobile and work telephone
numbers, and any other information relevant to the servicing of such customer's
business and the billing and collection of charges therefor from such customer
in connection with iNetNow's business. iNetNow agrees and acknowledges that i3
shall have the right to contact, market to, encourage and induce such customers
to subscribe to i3's mobile concierge service (currently known as "Pronto")
instead of iNetNow's service offering, and iNetNow shall cooperate with and
assist i3 in connection therewith. iNetNow will cease offering services to these
customers on and after February 28, 2002. iNetNow hereby waives any claims,
known or unknown, in law or in equity, which it has or may have relating to the
exercise by i3 of its rights under this Section 2.

3. Software License Agreement. In connection with the execution and delivery of
this agreement, and as a material portion of the consideration therefor, iNetNow
shall execute and deliver the Software License Agreement, in the form attached
hereto as Exhibit B, concurrently with the execution and delivery of this
agreement. i3 shall have the right, exercisable at any time until the fifth
anniversary of the date hereof, to execute and deliver a counterpart of such
Software License Agreement to iNetNow, and such Software License Agreement shall
be effective from the date of the delivery thereof to iNetNow by i3 until the
fifth anniversary of the date hereof.

4. Corporate Documents. As soon as possible following the date hereof, and in
any event prior to February 25, 2002, iNetNow shall take all necessary measures
(including, without limitation, obtaining the consents of its Board of Directors
in substantially the form of Exhibit A-1 hereto and the owners of a majority of
its capital stock in the form of Exhibit A-2 hereto, if applicable) to (i) adopt
and file the amendments to its Certificate of Incorporation in the form of
Exhibit A-3 hereto, and (ii) to issue to i3 in consideration of the forgiveness
of the indebtedness described in Section 1 above 100 shares of iNetNow's Class
__ Common Stock, consisting of all of the authorized shares of Class __ Common
Stock set forth in Exhibit A-3, all of which shall be validly issued, fully paid
and non-assessable, and free and clear of all liens, encumbrances, claims,
security interests, pledges and other restrictions (other than those imposed by
applicable securities law). i3 agrees that it will surrender these shares to
iNetNow at such time when iNetNow fully pays or earns down its outstanding
indebtedness to i3 and the balance remains at zero for a period of at least
thirty (30) days.

5. Waiver of Exclusivity. Notwithstanding the terms of the Amendment, iNetNow
shall hereafter have the right to grant non-exclusive licenses to its software
to any third party for use in the United States and its territories and
possessions during the Term of the Agreement.

6. Employees. Upon the occurrence of a "Trigger Event" (as defined below), i3
shall have the right to directly or indirectly hire or employ (contractually or
otherwise) those persons listed on Exhibit C hereto, and to solicit, induce and
encourage such persons to accept employment with i3, and upon the occurrence of
a Trigger Event, iNetNow shall be deemed to irrevocably waive any and all
claims, known or unknown, in law or in equity, against i3 and each such person
which arise out of or relate to the hiring or employment of any such person by
i3, including, without limitation, any claims in respect of the breach of any
terms of any employment agreements, company policies, noncompetition covenants,
etc. between iNetNow and such persons which breach is a result of the hiring or
employment of such persons by i3. A "Trigger Event," as used herein, shall mean
any of the following:

     (a) Any sale of all or substantially all of the capital stock or assets of
iNetNow;

<PAGE>

     (b) Any merger or other reorganization of iNetNow with or into another
corporation such that (i) iNetNow is not the surviving corporation following
such merger and (ii) the stockholders of iNetNow prior to such transaction own
less than 50% of the outstanding voting equity securities of the surviving
corporation after such transaction; or

     (c) Any event whereby iNetNow (i) commences a voluntary case under the
Federal bankruptcy laws (as now or hereafter in effect), (ii) files a petition
seeking to take advantage of any other laws, domestic or foreign, relating to
bankruptcy, insolvency, reorganization, liquidation, winding up or composition
or adjustment of debts, (iii) consents to any petition filed against it in an
involuntary case under such bankruptcy laws or other similar laws, (iv) applies
for or consents to the appointment of the taking of possession by, a receiver,
custodian, trustee, liquidator or the like of itself or of a substantial part of
its assets, domestic or foreign, (v) admits in writing its inability to pay, or
generally not be paying, its debts (other than those that are the subject of
bona fide disputes) as they become due, (vi) makes a general assignment for the
benefit of creditors, (viii) is the subject of an involuntary case under
bankruptcy laws or other similar laws, which case is not dismissed within 30
days, or (viii) takes any corporate action for the purpose of effecting any of
the foregoing.

Except as specifically set forth above, all terms and conditions set forth in
the Agreement and the Amendment shall remain unchanged, and in full force and
effect. This agreement cannot be amended except by a writing signed by
authorized representatives of both parties. Sections 15 through 23, the second
sentence of Section 24, and Sections 25 and 26 of the Agreement are hereby
incorporated by reference, mutatis mutandis, and shall have the same force and
effect with respect to this agreement as if fully set forth herein.

Please indicate your agreement with the forgoing by executing this agreement in
the appropriate space indicated below.

i3 MOBILE, INC.

/s/ John A. Lack
--------------------

Name:

Title:

iNetNow, INC.

/s/ Errol M. Gerson
---------------------

Name: Errol M. Gerson

Title:

<PAGE>

                                   EXHIBIT A-1

                            UNANIMOUS WRITTEN CONSENT

                                       OF

                             THE BOARD OF DIRECTORS

                                       OF

                                  INETNOW, INC.

                  The undersigned, being all of the directors of iNetNow, Inc.,
a Delaware corporation (the "Corporation"), do hereby adopt the following
resolutions by unanimous written consent in lieu of a meeting pursuant to
Section 141(f) of the General Corporation Law of the State of Delaware:

                  WHEREAS, it is in the best interests of the Corporation and
                  its stockholders to amend the Corporation's Certificate of
                  Incorporation to (i) authorize and issue 100 shares of Class
                  __ Common Stock, par value $___ per share (the "Class __
                  Common Stock"), and (ii) determine the rights, privileges and
                  restrictions granted to or imposed upon the Class __ Common
                  Stock all as set forth in the Certificate of Amendment to the
                  Certificate of Incorporation (the "Certificate of Amendment")
                  substantially in the form attached hereto as Exhibit A, it is
                  hereby:

                  RESOLVED, that the Certificate of Amendment is hereby adopted
                  and approved;

                  RESOLVED, that the officers of the Corporation are authorized
                  and directed to submit the Certificate of Amendment to the
                  stockholders of the Corporation for their approval;

                  RESOLVED, that subject to the approval by the stockholders of
                  the Corporation, the officers of the Corporation are hereby
                  authorized and directed to execute and file the Certificate of
                  Amendment with the Delaware Secretary of State;

                  RESOLVED, that upon the filing of the Certificate of Amendment
                  with the Delaware Secretary of State, the officers of the
                  Corporation be, and each of them hereby is, authorized,
                  empowered and directed to execute, issue and deliver
                  certificates to i3 Mobile, Inc. evidencing 100 shares of the
                  Class __ Common Stock, in substantially the form attached
                  hereto as Exhibit B, such approval to be conclusively
                  evidenced by the delivery thereof by them, and such shares of
                  the Class __ Common Stock, when issued and delivered, will be
                  validly issued, fully paid and non-assessable; and

<PAGE>

                  RESOLVED FURTHER, that the officers of the Corporation be, and
                  each of them hereby is, authorized, empowered and directed
                  for, in the name and on behalf of the Corporation, to take all
                  such further action and to execute, file, deliver, or record
                  in the name and on behalf of the Corporation, and if requested
                  or required, under its corporate seal, all such certificates,
                  instruments or other documents, and to make all such payments
                  as they in their judgment, or in the judgment of any one or
                  more of them, may deem necessary or advisable in order to
                  carry into effect the purposes and intent of, or consummate
                  the transactions contemplated by the foregoing resolutions.

                  This consent may be executed in any number of counterparts,
each of which shall be an original and all of which shall together constitute
one and the same consent.

                  IN WITNESS WHEREOF, the undersigned have executed this
Unanimous Written Consent as of the date first above written and direct that
this document be filed with the records of the regular minutes of the Board of
Directors.

                                                     --------------------

                                                     --------------------

                                                     --------------------

<PAGE>

                                   EXHIBIT A-2

                               WRITTEN CONSENT OF

                               THE STOCKHOLDERS OF

                                  INETNOW, INC.

                  The undersigned, being the holder of ____ shares of [common]
stock of iNetNow, Inc., a Delaware corporation (the "Corporation"), acting
without a special meeting pursuant to Section 228 of the General Corporation Law
of the State of Delaware, does hereby approve and adopt the following
resolutions:

                  WHEREAS, the Board of Directors of the Corporation has
                  determined that is in the best interests of the Corporation to
                  amend the Corporation's Certificate of Incorporation (i) to
                  create a Class __ Common Stock, and (ii) to determine the
                  rights, preferences, privileges and restrictions granted to or
                  imposed upon the Class __ Common Stock, all as set forth in
                  the Certificate of Amendment of the Certificate of
                  Incorporation of the Corporation (the "Certificate of
                  Amendment"), in substantially the form annexed hereto as
                  Exhibit A; and

                  WHEREAS, the Board of Directors of the Corporation has
                  approved such Certificate of Amendment and has submitted such
                  Certificate of Amendment to the stockholders of the
                  Corporation for approval and adoption; it is hereby

                  RESOLVED, that the Certificate of Amendment, be, and it hereby
                  is, authorized, adopted and approved, with such changes
                  thereto as the officers of the Corporation executing the same
                  shall approve as necessary or advisable, such execution and
                  delivery thereof to be conclusive evidence of such approval;

                  RESOLVED, that upon filing the Certificate of Amendment with
                  the Secretary of State of the State of Delaware, the
                  Corporation shall be authorized to issue 100 shares of the
                  Class __ Common Stock; and

                  RESOLVED, that the appropriate officers and directors of the
                  Corporation be, and each of them hereby is, authorized,
                  empowered and directed to take all such further actions and to
                  execute, certify, deliver and file all such further
                  certificates and other documents, in the name and on behalf of
                  the Corporation, under its corporate seal or otherwise, and to
                  pay all such costs, expenses and taxes as such officers or
                  directors shall approve as necessary or advisable to carry out
                  the intent and accomplish the purpose of the foregoing
                  resolutions and the transactions contemplated thereby, the
                  taking of such actions and the execution, certification,
                  delivery and filing of such documents to be conclusive
                  evidence of such approval; and.

<PAGE>

                  IN WITNESS WHEREOF, the undersigned has caused this Consent to
be executed this ____ day of __________, 2002.

                                                     By: ______________________

                                                            Name:

                                                            Number of shares:

<PAGE>

                                   EXHIBIT A-3

                            CERTIFICATE OF AMENDMENT

                                     OF THE

                          CERTIFICATE OF INCORPORATION

                                       OF

                                  INETNOW, INC.

                              ---------------------

                         PURSUANT TO SECTION 242 OF THE
                GENERAL CORPORATION LAW OF THE STATE OF DELAWARE

                              ---------------------

         INETNOW, INC., a corporation organized and existing under and by virtue
of the General Corporation Law of the State of Delaware (the "Corporation"),
does hereby certify that:

                  FIRST:   The name of the Corporation is "iNetNow, Inc."

                  SECOND:  The Certificate of Incorporation of the Corporation
was filed with the Secretary of State on ___________ .

         THIRD: The Board of Directors of the Corporation, by the unanimous
written consent of all members thereof in lieu of a meeting, duly adopted a
resolution setting forth the proposed amendment to the Certificate of
Incorporation of the Corporation (the "Certificate"), declaring said amendment
to be advisable and calling for the submission of said amendment to the
stockholders of the Corporation for written consent without a meeting, pursuant
to Section 141(f) of the General Corporation Law of the State of Delaware and
stating that such amendment will be effective only after written consent thereto
by the stockholders of the Corporation.

<PAGE>

         FOURTH: Thereafter, pursuant to a resolution of the Board of Directors
of the Corporation, said amendment was submitted to the stockholders of the
Corporation, and such stockholders, by majority vote, that being ____ shares of
__________shares eligible to vote:

                  RESOLVED, that the Certificate be, and it hereby is, amended
         to  add the following new Article ________:

                  [________]: The aggregate number of shares of stock which the
         Corporation shall have the authority to issue is _______, of which
         _______shall be designated as Class __ Common Stock, $__ par value per
         share, and one-hundred (100) shall be designated as Class __ Common
         Stock, $___ par value per share.

1.       Protective Provisions.

              The Corporation shall not, without the affirmative vote or written
              consent of a majority of the holders of the Class __ Common Stock:

               (a)  Effect any sale, conveyance, transfer or assignment, or
                    otherwise dispose of all or substantially all of the assets
                    of the Corporation, or any merger or other reorganization of
                    the Corporation with or into another corporation such that
                    (i) the Corporation is not the surviving corporation
                    following such merger or (ii) the stockholders of the
                    Corporation prior to such transaction own less than 50% of
                    the outstanding voting equity securities of the surviving
                    corporation after such transaction where, in each instance,
                    the rights and privileges of the holders of the Class ___
                    Common Stock are not transferred to or otherwise reflected
                    in the corporate charter of the surviving corporation;

               (b)  commence a voluntary case under the Federal bankruptcy laws
                    (as now or hereafter in effect), file a petition seeking to
                    take advantage of any other laws, domestic or foreign,
                    relating to bankruptcy, insolvency, reorganization,
                    liquidation, winding up or composition or adjustment of
                    debts; (iii) consent to any petition filed against it in an
                    involuntary case under such bankruptcy laws or other laws;
                    (iv) apply for or consent to the appointment of the taking
                    of possession by, a receiver, custodian, trustee, liquidator
                    or the like of itself or of a substantial part of its
                    assets, domestic or foreign; (v) make a general assignment
                    for the benefit of creditors; or (vi) take any corporate
                    action for the purpose of effecting any of the foregoing;

               (c)  increase the authorized number of shares of the Class __
                    Common Stock or issue any additional shares of the Class __
                    Common Stock;

               (d)  create any new class or series of stock or other instrument
                    which shall be convertible into shares of Class __ Common
                    Stock, or reclassify any existing or new class or series of
                    stock or other instrument into shares of Class __ Common
                    Stock; or

               (e)  amend or repeal any provision of, or add any provision to,
                    this Certificate or the Corporation's By-Laws, as then in
                    effect, if the result of such amendment, repeal or addition
                    would have the effect of adversely affecting the rights of
                    the holders of the Class __ Common Stock as set forth in
                    this Article __.

<PAGE>

2.   Observer Rights.

B. For so long as there are shares of Class __ Common Stock outstanding, the
holders of the Class __ Common Stock shall have the right to designate one (1)
person to be an observer at each of the Corporation's Board of Directors
meetings or meetings of any committee thereof. The Class __ Common Stock
observer shall be entitled to receive all documents provided to the directors of
the Company, subject to any restrictions under applicable law.

               FOURTH: This amendment was duly adopted in accordance with
          provisions of Sections 242 of the General Corporation Law of the State
          of Delaware.

               IN WITNESS WHEREOF, I hereunto sign my name this __th day of
          _________, 2002.

                                               INETNOW, INC.

         By:
             ------------------------
         Name:

         Title:

<PAGE>

                              [iNetNow Letterhead]

                                    EXHIBIT B

                           SOFTWARE LICENSE AGREEMENT

LICENSEE Name and Address:

i3 Mobile, Inc.

181 Harbor Drive

Stanford, Ct.  06902

This Software License Agreement ("AGREEMENT") is entered into between iNetNow,
Inc. ("LICENSOR") and i3 Mobile, Inc. ("LICENSEE"). In consideration of the
mutual obligations described in this AGREEMENT and other good and valuable
consideration, the sufficiency and receipt of which are hereby severally
acknowledged, the parties agree as follows:

1. TERM. This AGREEMENT shall become effective upon execution by LICENSEE and
delivery to LICENSOR at its headquarters and shall continue in effect until
terminated in accordance with Section 14.

2. LICENSE; DELIVERY. LICENSOR grants to LICENSEE a nonexclusive, worldwide
license to use the proprietary software ("SOFTWARE"), and the licensed
supporting materials ("LICENSED MATERIALS") described in the attached Software
License Addendum ("ADDENDUM"). LICENSOR shall deliver _____ copies of the
SOFTWARE and LICENSED MATERIALS to LICENSEE simultaneously with LICENSEE's
execution and delivery of this AGREEMENT.

3. SCOPE OF USE. LICENSEE may use SOFTWARE in connection with its own business.
Payment of the license fee in the ADDENDUM entitles only LICENSEE END-USERS (as
defined in the ADDENDUM) to access SOFTWARE in order to use SOFTWARE for such
purposes at any location occupied by LICENSEE. LICENSEE may not copy or
otherwise reproduce the SOFTWARE or LICENSED MATERIALS except that LICENSEE may
make reasonable back-up copies of the SOFTWARE for testing and/or disaster
recovery purposes.

4. TITLE. Title to the SOFTWARE and LICENSED MATERIALS (including but not
limited to, originals, translations, compilations and partial copies, if any)
shall not pass to LICENSEE. Except as expressly set forth herein, all rights
with respect to the SOFTWARE and LICENSED MATERIALS are reserved to LICENSOR,
and shall remain with LICENSOR.

5. PAYMENT. LICENSEE shall pay LICENSOR the license fees specified in the
ADDENDUM for the license granted herein, subject to repayment of debt owed to
LICENSEE as set forth in the ADDENDUM. All fees referred to in this AGREEMENT
are in U.S. Dollars and do not include any duties, taxes or handling fees.

6. NONDISCLOSURE. LICENSEE understands and agrees that the SOFTWARE and LICENSED
MATERIALS contain confidential and proprietary information and data
("CONFIDENTIAL INFORMATION"). During and subsequent to the term of this
AGREEMENT, LICENSEE shall protect such CONFIDENTIAL INFORMATION to the same
degree that it protects CONFIDENTIAL INFORMATION pertaining to its own business
and shall not disclose CONFIDENTIAL INFORMATION to any third party except
consultants or auditors that sign a nondisclosure agreement which similarly
protects CONFIDENTIAL INFORMATION

<PAGE>

from further disclosure. Notwithstanding the foregoing, CONFIDENTIAL INFORMATION
shall not include information which: (1) is at the time of disclosure, or
thereafter becomes, a part of the public domain through no act or omission of
LICENSEE nor of any employee or agent of LICENSEE; or (2) was in LICENSEE's
possession prior to the disclosure and had not been obtained by LICENSEE either
directly or indirectly from LICENSOR; or (3) is hereafter lawfully disclosed to
LICENSEE by a third party who, to the knowledge of LICENSEE, did not acquire the
information directly or indirectly from LICENSOR. In addition, disclosure of
CONFIDENTIAL INFORMATION that is required by law shall not breach this
AGREEMENT, provided that LICENSEE provides LICENSOR with prompt notice prior to
such disclosure and reasonably cooperates with any attempt by LICENSOR to a
obtain a protective order with respect to such Confidential Information.

The foregoing rights and obligations shall apply reciprocally with regard to
information which is designated as confidential by LICENSEE.

7. WARRANTY. LICENSOR warrants that the SOFTWARE shall, during the term of this
Agreement, and subject to the conditions below, operate substantially in
accordance with LICENSOR's then-current published specifications relating
thereto. LICENSOR warrants that the SOFTWARE is free of any disabling code
(including, without limitation, viruses, "time bombs" or "Trojan horses") that
may alter, destroy or inhibit the operation of the SOFTWARE or computer system
through which the SOFTWARE is used, or that alters, destroys or inhibits data
processed through such computer systems.

In the event that SOFTWARE is defective, LICENSEE shall provide LICENSOR with
written notice of the claimed defect and a detailed explanation thereof.
LICENSOR shall use its best efforts to promptly cure said defect or to replace
LICENSEE's copy of SOFTWARE with another copy of SOFTWARE in LICENSOR's sole
discretion.

If the defect arises during the above-specified warranty period and LICENSOR
cannot, as determined by mutual agreement of the parties, correct or modify the
SOFTWARE to substantially meet the current published specifications therefore,
then at LICENSEE's option, LICENSEE shall return SOFTWARE to LICENSOR and
LICENSOR shall promptly refund to LICENSEE an amount based on the following
formula:

         REFUND AMOUNT =  LICENSE FEE  X   ([Z] - Y)
                                           ---------
                                              [Z]

       assuming Y = Total number of months the SOFTWARE was productively used
when the defect prevented use of the SOFTWARE

       assuming Z = Total number of months the SOFTWARE is being licensed from
LICENSOR to LICENSEE.

LICENSOR DOES NOT WARRANT THAT THE FUNCTIONS PERFORMED BY SOFTWARE WILL MEET
LICENSEE'S REQUIREMENTS OR THAT SOFTWARE WILL OPERATE ERROR FREE OR THAT IT WILL
OPERATE UNINTERRUPTEDLY OR THAT IT WILL OPERATE IN COMBINATION WITH OTHER
SOFTWARE (EXCEPT AS PERMITTED BY LICENSOR's THEN-CURRENT PUBLISHED
SPECIFICATIONS) OR THAT ALL PROGRAM DEFECTS ARE CORRECTABLE. THE FOREGOING
WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED
OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

8. INDEMNIFICATION. LICENSOR shall indemnify and hold LICENSEE harmless from any
damages or costs incurred by LICENSEE for any action based on unlawful use or
infringement of a U.S. patent or copyright as a result of LICENSEE's use of
SOFTWARE if: (1) LICENSEE notified LICENSOR promptly in writing of any such
claim or suit against LICENSEE, cooperates fully with LICENSOR, and permits
LICENSOR to defend or settle such claim or suit on behalf of LICENSEE; and (2)
LICENSEE accepted equivalent non-infringing SOFTWARE from LICENSOR. In the event
LICENSOR receives notice of a claim of infringement involving the LICENSED
MATERIALS, or reasonably believes that such a claim is likely, LICENSOR may, at
its option, promptly (a) modify the LICENSED MATERIALS so that they become
non-infringing but functionally equivalent, (b) replace the applicable LICENSED
MATERIALS with materials that are non-infringing but functionally equivalent,
(c) obtain for LICENSEE the right to use such LICENSED MATERIALS upon
commercially reasonable terms at no extra charge to LICENSEE, or (d) require
that LICENSEE return the applicable LICENSED MATERIALS that are the subject of
such claim or likely claim and refund to LICENSEE the fees received for such
LICENSED MATERIALS that are the subject of such claim or likely claim based on
the formula set forth in Section 7, assuming: Y = Total number of months the
SOFTWARE was productively used when LICENSEE was requested to return such
SOFTWARE to LICENSOR and Z = Total number of months the SOFTWARE is being
licensed from LICENSOR

<PAGE>

TO LICENSEE. [The foregoing states the entire liability of LICENSOR with respect
to infringements of any patents or copyrights by SOFTWARE or LICENSED
MATERIALS.]

9. LIMITATION OF LIABILITY. IN NO EVENT SHALL LICENSOR OR ANY OF ITS SUPPLIERS
OR AGENTS BE LIABLE FOR LOSS OF PROFIT, GOODWILL OR OTHER CONSEQUENTIAL OR
INCIDENTAL DAMAGES ARISING OUT OF THIS AGREEMENT EVEN IF LICENSOR IS ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. EXCEPT AS PROVIDED IN SECTION 8, LICENSOR AND
ITS SUPPLIERS AND AGENTS' TOTAL LIABILITY FOR ALL CLAIMS (EXCLUDING PHYSICAL
INJURY OR PROPERTY DAMAGE RESULTING FROM NEGLIGENCE OR WILLFUL MISCONDUCT) THAT
ARISE OUT OF THIS AGREEMENT SHALL NOT EXCEED THE SUM OF THE LICENSE FEES PAID BY
LICENSEE TO LICENSOR FOR THE SOFTWARE THAT IS THE SUBJECT MATTER OF THE CLAIM OR
CAUSE OF ACTION.

10. TRAINING AND CONSULTING. At LICENSEE's request, LICENSOR shall provide
training and consulting services related to SOFTWARE for no additional charge.

11. SOLUTION SUPPORT PLAN. By virtue of payment of the license fees set forth on
the addendum LICENSEE shall automatically be enrolled in LICENSOR's Solution
Support Plan ("SOLUTION SUPPORT PLAN") which entitles LICENSEE to contact one
designated employee of LICENSOR and one (1) back-up employee ("DESIGNATED
CONTACT") for SUPPORT, MAINTENANCE and ENHANCEMENTS (all described below)
regarding the SOFTWARE at no additional charge to LICENSEE. LICENSOR shall
notify LICENSEE in writing of the name(s) of DESIGNATED CONTACT, and LICENSOR
may change such DESIGNATED CONTACT upon written notice to LICENSEE.

     A. SUPPORT. "SUPPORT" shall mean that LICENSOR shall provide to LICENSEE
     reasonable technical telephone consultation relating to the operation of
     SOFTWARE.

     B. MAINTENANCE. "MAINTENANCE" shall mean that LICENSOR shall use its
     reasonable best efforts to promptly correct defects in SOFTWARE within a
     period of time or to replace LICENSEE's copy of SOFTWARE with another copy
     of SOFTWARE in LICENSOR's sole discretion. LICENSOR shall promptly notify
     LICENSEE of any defects or malfunctions in the SOFTWARE or LICENSED
     MATERIALS that have any potential to effect LICENSEE's use of the SOFTWARE
     which it learns from any source.

     C. ENHANCEMENTS. "ENHANCEMENTS" shall mean that LICENSOR shall inform
     LICENSEE when each new release of SOFTWARE containing system enhancements,
     modifications and/or upgrades is made commercially available, and upon
     written request from LICENSEE shall provide to LICENSEE one (1) copy of
     each such release of SOFTWARE and corresponding technical documentation.
     ENHANCEMENTS provided as part of the SOLUTION SUPPORT PLAN shall include
     all SOFTWARE changes which (1) involve correction of SOFTWARE errors or
     defects, (2) improve ease of use, (3) reduce cost of operation, (4) enhance
     operating flexibility of SOFTWARE, or (5) functionally improve features and
     functions provided in SOFTWARE.

     LICENSOR agrees that ENHANCEMENTS shall include added functionality or
     features that, when made generally available, are licensed by LICENSOR to
     new clients as part of the core SOFTWARE module and are made generally
     available to clients which have a fully paid-up enrollment in the SOLUTION
     SUPPORT PLAN. Added features or functionality that are priced separately
     from the core SOFTWARE module to new clients shall not be considered
     ENHANCEMENTS.

12.   [RESERVED.]

13.   GENERAL.

     A. GOVERNING LAW AND FORUM. This AGREEMENT, its interpretation, performance
     or any breach thereof, shall be construed in accordance with, governed by,
     and all questions with respect thereto shall be determined by, the laws of
     the State of California applicable to contracts entered into and wholly to
     be performed within said state. Each party hereby consents to the personal
     jurisdiction of the State of New York, acknowledges that venue is proper in
     any state of Federal court in Los Angeles, California and agrees that any
     action arising out of or related to this AGREEMENT must be brought
     exclusively in state or Federal court in the State of California, and
     waives any objection it has or may have in the future with respect to any
     of the foregoing.

<PAGE>

     B. ASSIGNMENT. Any assignment of this AGREEMENT by either party (except to
     an entity controlling, controlled by or under common control with said
     party) without the written consent of the other shall be void.

     C. NOTICES. Any notice required or permitted to be sent under this
     AGREEMENT shall be sent by certified mail, return receipt requested, to the
     Contracts Department of LICENSOR or to LICENSEE at the addresses set forth
     in this AGREEMENT or as changed in accord with this section. Such notices
     shall be effective when received.

     D. SEVERABILITY. Any provision of this AGREEMENT that is held to be invalid
     by a court of competent jurisdiction shall be severed from this AGREEMENT,
     and the remaining provisions shall remain in full force and effect.

     E. FORCE MAJEURE. Neither party shall be liable to the other party for
     failure or delay in fulfilling its obligations under this AGREEMENT to the
     extent that such failure or delay is due to causes beyond its control.

     G. WAIVER. Failure or delay by either party to enforce compliance with any
     term or condition of this AGREEMENT shall not constitute a waiver of such
     term or condition.

     H. ENTIRE AGREEMENT. This AGREEMENT and all ADDENDA hereto constitute the
     entire agreement between the parties with regard to the subject matter of
     this AGREEMENT and supersede all previous communications, whether oral or
     written, as well as any side letters, between the Parties with respect to
     such subject matter. In the event of any conflict between the terms of this
     AGREEMENT and the terms of any ADDENDUM to AGREEMENT, the terms of such
     ADDENDUM shall govern. Neither the course of conduct between the Parties
     nor trade usage shall modify or alter this AGREEMENT. If LICENSEE issues a
     purchase order or other writing addressing the subject matter of this
     AGREEMENT, such purchase order or writing shall be for LICENSEE's internal
     purposes only, and the terms and conditions contained therein shall have no
     force or effect.

     I. MODIFICATION. No waiver or modification of any of the provisions hereof
     shall be binding unless in writing and signed by duly authorized
     representatives of LICENSOR and LICENSEE.

     J. INDEPENDENT PARTIES. LICENSOR and any third party providing software,
     equipment or services in conjunction with this AGREEMENT, if applicable,
     are independent parties. Unless such third party software is incorporated
     in SOFTWARE, neither LICENSOR nor such third party shall be liable for the
     performance or failure to perform of the other.

     K. FOREIGN TRADE RESTRICTIONS. LICENSEE shall not either directly or
     indirectly export or re-export SOFTWARE in violation of the Export
     Administration Regulations promulgated by the U.S. Department of Commerce.

14. TERMINATION. This AGREEMENT shall terminate on ______, 2007. LICENSEE may
terminate this AGREEMENT or any ADDENDUM upon thirty (30) days prior written
notice. Such termination shall

be effective upon receipt by LICENSOR of all SOFTWARE and LICENSED

MATERIALS delivered by LICENSOR to LICENSEE including all copies, if any.

15. FAVORED NATIONS. LICENSOR agrees to treat LICENSEE as its most favored
customer. If LICENSOR enters into an agreement with any other client with more
favorable license pricing, then: (i) LICENSOR will promptly notify LICENSEE of
such terms; and (ii) this Agreement will, upon LICENSEE's written consent to
such terms, at LICENSEE's discretion, be deemed appropriately amended to provide
such terms to LICENSEE. Upon request of LICENSEE, LICENSOR agrees to certify in
writing that is in compliance with the requirements of this provision. .

<PAGE>

Accepted by LICENSEE:                              Accepted by LICENSOR:

By:                                                By:
   -------------------------------

Print Name:                                        Print Name:
           -----------------------

Title:                                             Title:
      ----------------------------

Date:                                              Date:
     -----------------------------                      ------------------------

<PAGE>

Confidential Information omitted where indicated by "[*]" and filed separately
with the Commission pursuant to a request for confidential treatment under
Rule 24b-2 of the Securities Exchange Act of 1934.

                     ADDENDUM TO SOFTWARE LICENSE AGREEMENT

Description of SOFTWARE and LICENSED MATERIALS

Zuma Technology Platform   Version:  Pronto Version 1.1
         Zuma CRM
                  - Zuma Surfboard
                  - Zuma Messaging
                  - Zuma Research
                  - Zuma Reporting

         Zuma Knowledgebase and Databases
                  - This will include the SQL Database design with table
                    structure only
                  - No customer data will be copied in the design
                  - Only system data to support Zuma system functionality
                  - There will be no cached pages or Knowledgebase data copied

License Fees

LICENSEE shall pay to LICENSOR license fees during the term of the AGREEMENT,
which fees shall vary by the [*] used by LICENSEE in connection with its
operations on which the SOFTWARE is used on a regular basis [*], as follows:

          [*]                                          [*]

          [*]                                          [*]

          [*]                                          [*]

          [*]                                          [*]

As an example, in the event that LICENSEE were to use the SOFTWARE in connection
with [*], LICENSOR would be entitled to a fee of [*].

All such fees shall be credited on a monthly basis against the outstanding debt,
plus accrued interest, owed to LICENSEE by LICENSOR under the Senior Secured
Promissory Note, dated October 17, 2001, and the Agreement, dated as of October
1, 2001 and amended on November 7, 2002 and January __, 2002, each between
LICENSOR and LICENSEE, as of the date of such payment as partial repayment
thereof. Such crediting and partial repayment shall continue until all such debt
has been fully repaid, and thereafter LICENSEE shall pay to LICENSOR such fees
on a monthly basis via check or wire transfer, at LICENSEE's discretion.

<PAGE>

                                    EXHIBIT C

                                    EMPLOYEES<PAGE>

Confidential Information omitted where indicated by "[*]" and filed separately
with the Commission pursuant to a request for confidential treatment under
Rule 24b-2 of the Securities Exchange Act of 1934.

EXHIBIT 10.18

                             TELESERVICES AGREEMENT

AGREEMENT NUMBER:    48-008-001          EFFECTIVE        September 20 2001
                                         DATE:
                  ----------------                     -----------------------

         THIS TELESERVICES AGREEMENT ("Agreement") is entered into as of
September 20, 2001, by and between i3 MOBILE, INC., a Delaware corporation,
located at 181 Harbor Drive, Stamford, CT 06902 ("i3 Mobile"), and ABACUS
COMMUNICATIONS LLC, a Virginia limited liability company, located at Suite 200,
4456 Corporation Lane, Virginia Beach, Virginia 23462 ("Abacus").

                             PRELIMINARY STATEMENTS

         A. i3 Mobile desires to engage Abacus to provide telemarketing services
using one or more Telephone Service Representatives ("TSRs") from time to time.
Telemarketing services where telephone calls are made by TSRs to i3 Mobile's
clients ("Clients") are referred to as "Outbound Programs" and telemarketing
services where telephone calls or other electronic transmissions, including,
without limitation transmissions made over the internet, that are initiated by
Clients to TSRs are referred to as "Inbound Programs."

         NOW, THEREFORE, in consideration of the mutual promises contained in
this Agreement, Abacus and i3 Mobile agree as follows:

1. Services. During the term of this Agreement, Abacus will perform inbound
telemarketing services pursuant to an Inbound Program and/or outbound
telemarketing services pursuant to an Outbound Program (individually "Program"
and collectively "Programs") to Clients for the benefit of i3 Mobile. Each
Program will be handled pursuant to a Program Work Order (a "Work Order"), more
fully described in Section 2.

2. Program Work Order. Before Abacus performs a Program or any services for i3
Mobile under this Agreement, i3 Mobile will deliver to Abacus and Abacus will
accept a Work Order for each Program. The Work Order will, at a minimum, specify
the billing rate [*], the set up charges that i3 Mobile will pay to Abacus for
the Program, the long distance charges to i3 Mobile for conducting the Program
and any monthly minimum fees payable by i3 Mobile. In addition, each Program
will specify the dates, duration and other details of the Program. If Abacus
agrees to conduct the Program outlined in the Work Order by sending a signed
copy of the Work Order to i3 Mobile, then Abacus will conduct the Program
pursuant to the terms of this Agreement and the Work Order. The term "Agreement"
includes any Work Order entered into between Abacus and i3 Mobile under this
Teleservices Agreement. Accepted Work Orders may only be modified by the mutual
written consent of the parties.

3. Term. Except as specifically set forth elsewhere in this Agreement, the term
of this Agreement will be for one year (the "Initial Term") and will be
automatically renewed for annual periods thereafter unless and until either
party gives written notice of termination at least 60 days before the end of the
Initial Term or, if extended, the next anniversary of this Agreement.

4. Abacus's Responsibilities.

     a. Programs. i3 Mobile will provide and maintain toll free number(s) for
use exclusively for the Inbound Program(s). For Outbound Programs, i3 Mobile
will bear the cost of making all calls unless otherwise specified in the Work
Order.

<PAGE>

     b. Written Reports. Abacus will provide i3 Mobile daily with written
reports of results achieved (which shall be integrated with i3 Mobile's EMS and
content), as well as written reports of any other related information that i3
Mobile may reasonably request from time to time. Any specialized reports will be
described in the Work Order.

5. Control by i3 Mobile. All of Abacus's activities pursuant to each Program
will be undertaken in accordance with i3 Mobile's reasonable direction. On i3
Mobile's written request, Abacus will immediately suspend any Program activities
that are not in accordance with i3 Mobile's practices or are deemed, in the
reasonable discretion of i3 Mobile, to be injurious to the reputation or
goodwill of i3 Mobile or the Client. In no event will Abacus be required by i3
Mobile or any Client to take any actions Abacus reasonably believes are illegal,
unlawful or injurious to the reputation or goodwill of Abacus or that could
subject Abacus to civil, criminal or other liability.

6. Compliance. Abacus and its employees, agents and representatives will perform
all services in connection with each Program in a professional manner. Abacus
will comply with all applicable federal, state and local laws, regulations and
ordinances, including, but not limited to, the Telephone Consumer Protection
Act.

7. Accounting and Payments. Abacus will invoice i3 Mobile as set forth in each
Work Order. Payment is due net 30 days from receipt of a correct invoice. Abacus
may terminate this Agreement at any time on ten (10) days written notice if i3
Mobile fails to cure non-payment when due of any undisputed amounts during such
ten (10) day notice period.

7.5 Audit Rights. Each party shall maintain complete and accurate records with
respect to the calculation of all payments due under this Agreement. Each party
shall have the right, at its expense (except as provided below), to audit the
other party's books and records for the purpose of verifying and tracking
payment amounts. Any audits made pursuant to this Section 7.5 shall be made not
more than once per year, on not less then ten (10) days written notice, during
regular business hours, by auditors reasonably acceptable to the party being
audited. If the auditor's figures reflect payment due under this Agreement other
than those reported by the party being audited, then the party being audited
shall pay the amount owed (if such amount is higher than reported), or the party
conducting the audit shall reimburse the difference (if such amount is lower
than reported), as the case may be. In addition, for any audit performed
hereunder, if the auditor's figures vary by more than 10% from the figures
provided by the party being audited, then the party being audited shall also pay
the reasonable cost of the audit.

8. Providing Documentation. On execution of each Work Order, i3 Mobile will
provide Abacus with copies of all guidelines, telemarketing scripts and other
documents related to the Program.

9. Relationship of the Parties. Abacus is an independent contractor and nothing
contained in this Agreement or in any Work Order will be construed as creating a
partnership, agency or joint venture between or among i3 Mobile or its
affiliates and Abacus or its affiliates. The employees and representatives of
Abacus will not be deemed to be employees or agents of i3 Mobile for any purpose
whatsoever. Accordingly, Abacus is responsible for payment of all employment
taxes, benefits, insurance and the like for all work performed by its employees
in connection with the Program.

10. Solicitation of Employment. The parties agree not to employ or solicit for
employment any former or current employee of the other with whom such party
comes into contact as a result of the services being performed under this
Agreement during the term of this Agreement and for six months after the
termination of this Agreement or such employee's termination of employment with
such party, whichever is the earlier.

11. Monitoring. Abacus will permit representatives of i3 Mobile to monitor, from
remote locations via telephone, telephone calls between TSRs and Clients. For
the sole purpose of observation of services to be performed by it, Abacus will
permit i3 Mobile's representatives access to Abacus premises where solicitation
efforts on behalf of i3 Mobile are being carried out; provided, however, i3
Mobile must give at least three (3) business days' prior notice to Abacus. Such
on-site observation will be carried out for reasonable periods of time during
normal business hours. i3 Mobile agrees to indemnify and hold Abacus harmless
from any actions of i3 Mobile's representatives.

<PAGE>

12. Confidential Information.

     a. "Confidential Information" means all Client related information as well
as information disclosed by i3 Mobile to Abacus that relates to i3 Mobile's
past, present, and future research, development and business activities and the
results from the work of Abacus under this Agreement, except such Confidential
Information as is previously known to Abacus outside of its relationship with i3
Mobile or is publicly disclosed by i3 Mobile either before or after i3 Mobile's
disclosures of such information to Abacus. Abacus will hold all Confidential
Information in confidence to the extent Abacus maintains the confidentiality of
its own information but no less than a reasonable degree of care, except such
disclosures as may be authorized by i3 Mobile in writing.

     b. Abacus will not disclose to any other person any Confidential
Information. On termination or expiration of this Agreement and on request by i3
Mobile, Abacus will return to i3 Mobile all written or descriptive matter,
including, but not limited to, drawings, descriptions, magnetic media or other
papers or documents that contain any Confidential Information.

     c. Any and all information (including, without limitation, the Client
Information) to be provided by or gathered from Clients of i3 Mobile shall be
owned solely by i3 Mobile. Except with i3 Mobile's prior approval, Abacus shall
not request from Clients any personally identifiable information or other
information, aside from the Information approved by i3 Mobile for each Program.
To the extent i3 Mobile deems necessary, Abacus shall have the limited right to
use the Client Information solely in connection with fulfilling its obligations
hereunder and for no other purpose. Abacus agrees that all such use of the
Client Information by Abacus shall be in compliance with i3 Mobile's Privacy
Policy. Abacus agrees to perform any and all acts necessary to ensure that the
Programs including, without limitation, the collection of Client Information
thereon or in connection therewith, if any, is in full compliance with all
applicable laws relating to the collection of information from users, including,
without limitation, the Children's Online Privacy Protection Act. Abacus may not
disclose, sell or otherwise transfer the Client Information to any third party
without i3 Mobile's and the Client's prior permission. On a daily basis, Abacus
shall provide i3 Mobile with any Client Information gathered by Abacus in the
performance of its duties hereunder. In the event that this Agreement is
terminated or expires, Abacus shall promptly return to i3 Mobile, or destroy, at
i3 Mobile's option, all copies of the Client Information in its possession
(including all electronic copies) and shall certify to i3 Mobile in writing its
compliance with this Section 12.

     d. It is expressly understood that to the extent that i3 Mobile provides
Abacus with access to Client information database(s), all such access shall be
solely so that Abacus may perform its obligations under this Agreement and for
no other purpose, and all such access shall require i3 Mobile's express
approval.

13. i3 Mobile Property. Unless otherwise provided in a Work Order, if i3 Mobile
provides Abacus any samples, prototypes, displays, promotional materials or
other items of personal property (collectively, "i3 Mobile Property"), Abacus
will have no duty to maintain or return the i3 Mobile Property to i3 Mobile and
i3 Mobile will bear all risk of loss at all times with respect to any i3 Mobile
Property.

14. Termination. Except for breach of contract, neither i3 Mobile nor Abacus may
terminate this Agreement until each Program for which a Work Order exists has
concluded and both i3 Mobile and Abacus have fulfilled their obligations under
this Agreement and each such Work Order. Notwithstanding anything contained
herein to the contrary, (i) i3 Mobile may terminate this Agreement at its
discretion on 30 days' written notice and (ii) Abacus may terminate this
Agreement at its discretion on 90 days' written notice.

15. Liability.

     a. Personal Injury and Property Damage by Abacus. Abacus will be
responsible for and will hold i3 Mobile harmless from claims for injury caused
by Abacus to i3 Mobile, i3 Mobile's employees or any other

<PAGE>

person to the extent of the aggregate of the fees paid by i3 Mobile to Abacus
under the Work Order(s) in effect when the damage, injury or loss occurs (the
foregoing monetary limitation shall not apply to injury caused by breach of
Section 12 or injury resulting from the gross negligence or intentional
misconduct of Abacus). Notwithstanding the foregoing, Abacus will not be liable
for damages, expenses or losses incurred by the accidental erasure, damage, or
destruction of files, data or programs (whether or not developed by Abacus) that
may occur in the course of Abacus's efforts or for any incidental or
consequential damages.

     b. Personal Injury and Property Damage by i3 Mobile. i3 Mobile will be
responsible for and will hold Abacus harmless from claims for injury caused by
i3 Mobile to Abacus, Abacus's employees or any other person. Notwithstanding the
foregoing, i3 Mobile will not be liable for damages, expenses or losses incurred
by the accidental erasure, damage, or destruction of files, data or programs
(whether or not developed by Abacus) or for any incidental or consequential
damages.

     c. No Warranties. ABACUS MAKES NO EXPRESSED OR IMPLIED WARRANTIES,
INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR
PURPOSE, NOT SPECIFIED IN THIS AGREEMENT OR ANY WORK ORDER, RESPECTING THIS
AGREEMENT, ABACUS'S SERVICES OR THE PROGRAMS DEVELOPED BY ABACUS UNDER THIS
AGREEMENT. ABACUS ONLY UNDERTAKES TO PROVIDE SERVICES ON A BEST-EFFORTS BASIS.
ABACUS'S PERFORMANCE OF ITS OBLIGATIONS IS TO BE MEASURED BY ITS BEST-EFFORTS
RENDITION OF SERVICES. EXCEPT FOR ABACUS'S BREACH OF SECTION 12, NEITHER PARTY'S
LIABILITY UNDER THIS AGREEMENT OR ANY WORK ORDER FOR ANY AND ALL DAMAGES,
INCLUDING, BUT NOT LIMITED TO, LIABILITY FOR PATENT OR COPYRIGHT INFRINGEMENTS,
REGARDLESS OF THE FORM OF ACTION SHALL NOT EXCEED THE AGGREGATE OF THE FEES PAID
BY i3 MOBILE FOR ABACUS'S SERVICES UNDER THE WORK ORDER (S) IN EFFECT WHEN THE
DAMAGE, INJURY OR LOSS OCCURS.

     d. Limitation of Actions. No action, regardless of the form arising out of
the transactions under this Agreement or any Work Order, may be brought by
either party more than one year after the cause of action has occurred, except
that (i) actions for non-payment by Abacus against i3 Mobile and (ii) claims for
indemnity of third-parties against either party may be brought within the period
of the applicable statute of limitations.

16.  Miscellaneous.

     a. Interest. All amounts payable to any party under this Agreement will be
payable in Virginia Beach, Virginia, and will earn interest at the lower of
twelve percent (12%) per annum and the highest rate that may be legally charged.
Interest will accrue from the 30th day after i3 Mobile receives a correct
invoice and is payable on demand.

     b. Attorney's Fees. In the event of any action or arbitration proceedings
to enforce any provision of this Agreement or to secure or preserve the rights
of any party against any other party to any property that is the subject of this
Agreement, the prevailing party will be entitled to recover reasonable
attorney's fees, court costs and expenses of arbitration and litigation expended
in the prosecution or defense thereof.

     c. Force Majeure. If either party's performance of its obligations under
this Agreement or a Work Order is prevented in whole or in part by causes beyond
the party's reasonable control, then the party whose performance is prevented by
such causes will be excused from such performance on a day-to-day basis to the
extent of such prevention. Examples of causes beyond a party's reasonable
control include, without limitation, acts of God, fire, explosion, vandalism,
cable cut, storm or other similar occurrence, any national emergency,
insurrection, riot, war, strike, lock-out, work stoppage or other labor
difficulty, or any supplier failure, shortage, breach or delay, or the
institution of any law, order, regulation, direction, action or request of

<PAGE>

any governmental authority (whether at the federal, state or local level),
including, without limitation, any civil or military authority.

     d. Venue and Governing Law. UNLESS THE PARTIES TO THIS AGREEMENT AGREE
OTHERWISE, THE EXCLUSIVE VENUE FOR ANY LITIGATION THAT MAY ARISE OUT OF THIS
AGREEMENT WILL BE IN THE CIRCUIT COURT FOR THE CITY OF VIRGINIA BEACH, VIRGINIA
OR IN THE UNITED STATES DISTRICT COURT SERVING THE CITY OF VIRGINIA BEACH,
VIRGINIA. THIS AGREEMENT WILL BE GOVERNED BY THE LAWS OF THE COMMONWEALTH OF
VIRGINIA, WITHOUT GIVING EFFECT TO PRINCIPLES OF CONFLICTS OF LAWS. THE PARTIES
WAIVE ALL RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM
(WHETHER BASED ON CONTRACT, TORT OR OTHERWISE) ARISING OUT OF OR RELATED TO THIS
AGREEMENT OR ITS NEGOTIATION, PERFORMANCE OR ADMINISTRATION.

     e. Entire Agreement. This Agreement and any duly executed Work Orders
contain the entire understanding of the parties with respect to the matters it
purports to cover, and no party will be liable or bound to any party in any
manner by any warranties, representations or covenants other than those set
forth in this Agreement.

     f. Successors and Assigns. The terms and conditions of this Agreement will
inure to the benefit of and be binding on the respective successors and assigns
of the parties.

     g. Third Party Beneficiaries. Nothing in this Agreement, express or
implied, is intended to confer on any third party any rights, remedies,
obligations or liabilities under or by reason of this Agreement, except as
expressly provided in this Agreement.

     h. Amendment and Modifications. No amendment or modification of any term,
condition or provision of the Agreement will be valid or of any effect unless
said amendment is in writing and signed by both parties.

     i. Severability. If any provision of this Agreement will be held invalid,
illegal or unenforceable, in whole or in part, neither the validity of the
remaining part of such provision nor the validity of any other provision of this
Agreement will be affected.

     j. Assignment. Neither party to this Agreement may assign any rights or
obligations under this Agreement without the written consent of the other party;
provided, however, either party may assign this Agreement to an entity
controlled by or under common control with such party without the consent of the
other. Programs may be performed at any of the call centers operated by Abacus.

     k. Waiver. A party's forbearance in the enforcement of any right or remedy
under this Agreement will not constitute a waiver thereof, and a waiver under
one circumstance will not constitute a waiver under any other circumstance.

     IN WITNESS WHEREOF, the parties have executed this agreement by their duly
authorized representatives on the date first set forth above.

ABACUS COMMUNICATIONS LC                             i3 MOBILE, INC.

By:  /s/ Stephen W. Burke                            By:  /s/John A. Lack
     -------------------------------                      ---------------------
Its:     Executive Vice President                    Its:   President
                                                          ---------------------
Name:  Stephen W. Burke                              Name:  John A. Lack
                                                          ---------------------
Date:      9/20/01                                   Date:    9/20/01
      ------------------------------                      ---------------------

<PAGE>

Confidential Information omitted where indicated by "[*]" and filed separately
with the Commission pursuant to a request for confidential treatment under
Rule 24b-2 of the Securities Exchange Act of 1934.

                               PROGRAM WORK ORDER
                              AGREEMENT #48-008-001

i3 MOBILE, INC.
INBOUND

PROGRAM TERM

Start Date: September 24, 2001
End Date: September 30, 2002 (subject to earlier termination per the Agreement)

PROGRAM DESCRIPTION

Abacus will provide inbound teleservices (the "Services") in response to i3
Mobile's Clients (as defined in the Teleservices Agreement). The Services may
include handling (1) incoming sales activation calls, (2) termination of service
calls, (3) money back guarantee calls, (4) customer service calls, (5)
information calls, (6) provisioning calls and (7) billing inquiry calls. As more
fully set forth below, Abacus will provide the Services using TSRs (the
"Dedicated TSRs") who will answer only calls for i3 Mobile, from 7:00 AM to
10:00 PM, Central Time, seven days a week, Sunday through Saturday, (the
"Service Hours"). In addition, Abacus will provide (1) overflow Services during
the Service Hours using non-Dedicated TSRs if the calls cannot be handled by the
Dedicated TSRs and (2), beginning the later of the Program Start Date and
October 1, 2001, coverage outside of the Service Hours when Dedicated TSRs are
not on duty.

PROGRAM START DATE

Abacus will begin taking calls on the ninth business day after i3 Mobile
provides Abacus notice of its program start date (such ninth business day being
the "Program Start Date") and will begin training Dedicated TSRs and
non-Dedicated TSRs to be available by the Program Start Date; provided, however,
the ability of Abacus (i) to provide the Services and (ii) to begin taking calls
on the Program State Date is contingent on i3 Mobile providing all information
and communications and other connectivity reasonably required by Abacus to
perform the Services. If i3 Mobile fails to comply timely with these
obligations, then Abacus may be unable to provide the Services or provide the
Services timely.

ANNUAL RENEWAL

Unless the Agreement is earlier terminated (in which event this Work Order will
terminate effective on the date of the termination of the Agreement), the term
of this Work Order will be automatically renewed for annual periods hereafter
unless and until either party gives written notice of termination of the Work
Order at least 60 days before the End Date listed above or, if extended, the
next anniversary of such End Date.

ACCOUNT SET-UP - [*] PER HOUR

In exchange for i3 Mobile's payment to Abacus of [*] per hour, Abacus will
develop a custom report and script for i3 Mobile. Abacus will send reports to i3
Mobile in HTML format. Abacus will test the toll-free number(s) provided by i3
Mobile to the Abacus premises where the Services will be performed.

ADDITIONAL PROGRAMMING - [*] PER HOUR

Additional programming requests of i3 Mobile, e.g., custom data imports/exports,
updates or changes made to i3 Mobile's script or files, will be billed at the
standard Abacus programming rate of [*] billed in quarter hour increments.

CALL PROCESSING

Abacus will provide i3 Mobile with Dedicated TSRs, who will answer calls only
for Clients of i3 Mobile. In addition, if the Dedicated TSRs cannot handle the
call volume, then Abacus will provide non-Dedicated, shared TSRs to perform the
Services to the extent such non-Dedicated TSRs are available and trained to
perform the Services.

MEDIA SCHEDULES

i3 Mobile has informed Abacus that i3 Mobile will use direct mail, radio,
television and print advertising campaigns ("Media Campaigns"). i3 Mobile will
provide Abacus prior notice of its Media Campaigns. If

<PAGE>

Confidential Information omitted where indicated by "[*]" and filed separately
with the Commission pursuant to a request for confidential treatment under
Rule 24b-2 of the Securities Exchange Act of 1934.

i3 Mobile decides to use television "infomercial" advertising (advertisements of
more than 60 seconds in duration), Abacus will not be subject to the agreed on
SLA standards and Abacus and i3 Mobile will agree how calls will be answered at
least 60 days before such infomercial advertising begins.

STAFFING OF DEDICATED TSRS

i3 Mobile has provided Abacus with projections (the "Initial Projections") of
the number of sales activation calls, disconnect calls, money back guarantee
calls and customer service calls by month for the period beginning the week of
September 24, 2001 and ending the week of December 31, 2001 and the expected
average talk time per type of call. Abacus has relied on the Initial Projections
to determine the initial levels of staffing by half-hour of the number of
Dedicated TSRs. Attached as Schedule A is the staffing forecast prepared by
Abacus by half-hour of the Dedicated TSRs based on the Initial Projections for
October 2001. At least 30 days before the first day of each calendar month
beginning with November 2001, i3 Mobile will provide Abacus projections (the
"Ongoing Projections") of the number of total incoming calls, money back
guarantee calls and customer service/billing calls by month i3 Mobile expects
Abacus will receive (taking into account, among other things, i3 Mobile's Media
Campaigns) for the next three months and the expected average talk time per type
of call. Using the Ongoing Projections and historical call information, no more
that 15 days after Abacus receives an Ongoing Projection, Abacus will prepare
and provide i3 Mobile a staffing forecast (the "Abacus Forecasts") by half hour
of the Dedicated TSRs for such three-month period with the goal of meeting the
SLA during the Dedicated Hours using Dedicated TSRs. i3 Mobile will provide
prior approval of such proposed staffing of Dedicated TSRs before Abacus begins
to staff based on the Abacus Forecasts (such approved staffing being the "Final
Staffing").

The number of Dedicated TSRs available to handle calls may be greater or lesser
than the number of Dedicated TSRs needed to handle all calls. As such, Abacus
will provide between 80% and 115% of the number of Dedicated TSRs shown on
Schedule A for October 2001 and, thereafter, as shown on the Abacus Forecast for
such calendar month; provided, however, Abacus may increase by 15% or decrease
by 20% Final Staffing for any period to take into account changed circumstances
such as changes in expected call volumes. During any calendar month, increases
in Final Staffing of more than 15% or decreases in Final Staffing of more than
20% will be agreed on by i3 Mobile and Abacus before implementing such revised
staffing. The parties agree that, with respect to Dedicated TSRs, i3 Mobile will
pay only for the hours worked on the project in any given month during the term
of this Agreement and not the Final Staffing numbers, if different.

PRICING - CALL PROCESSING

Abacus will bill i3 Mobile and i3 Mobile will pay Abacus [*] for the Services.
Billing for Dedicated TSR hours includes the time the Dedicated TSRs are
available to provide the Services. Abacus will provide overflow coverage in a
shared environment to i3 Mobile at a rate of [*] each minute a non-Dedicated TSR
is actually performing the Services.

If i3 Mobile desires Abacus to take calls on New Year's Day, Memorial Day (as
observed), July 4, Labor Day, Thanksgiving Day or Christmas Day, then i3 Mobile
will provide Abacus at least 60 days prior such a Holiday and the number of
Dedicated TSRs by half hour required [*].

The parties agree to work toward a partially incentive-based fee structure
within ninety (90) days after the Program Start Date. Such incentive structure
will be based in part on agreed upon performance metrics.

SERVICE LEVEL AGREEMENT

On the initial launch of the Services, Abacus will forecast and staff to meet a
service level of 90% calls answered within 15 seconds ("SLA"); provided;
however, the SLA will not apply to any period if the number of calls or the
average talk time for a type of call exceeds i3 Mobile forecast by more than 10%
for such period. Additional metrics may be added to the SLA in the future on the
mutual consent of both parties.

TOLL FREE NUMBER USAGE

i3 Mobile is responsible for all long distance and telecommunications costs.

<PAGE>

Confidential Information omitted where indicated by "[*]" and filed separately
with the Commission pursuant to a request for confidential treatment under
Rule 24b-2 of the Securities Exchange Act of 1934.

PROGRAM MINIMUM

Other than the payment of the per hour rate for the Dedicated TSR hours as set
forth on Schedule A or an Abacus Forecast (to the extent such hours are
staffed), no program minimum or monthly minimum is required in this Program Work
Order.

TRAINING

Initial Training: Abacus will provide a training manager and account manager in
support of the i3 Mobile program. i3 Mobile, at i3 Mobile's expense, will
provide Abacus a trainer to train Abacus's trainers at Abacus's Dallas Call
Center for a limited time. Abacus will provide at least three days of training
for each Dedicated TSR and for each non-Dedicated TSR performing the Services.
Abacus will train such number of Dedicated TSRs required to meet the Final
Staffing for the first month of this program and 20 non-Dedicated TSRs before
the Program Start Date. Abacus will train additional Dedicated and non-Dedicated
TSRs based on the Ongoing Projections and the actual call volumes, subject to i3
Mobile's reasonable prior approval. Abacus will charge i3 Mobile and i3 Mobile
will pay Abacus [*] per TSR time-clock hour for each hour of such TSR
training.

On-going Training: If training in addition to initial training is required by i3
Mobile, Abacus will charge i3 Mobile and i3 Mobile will pay Abacus [*] per
TSR time-clock hour for each hour of additional training. Such training fees
will apply to the actual Dedicated TSRs and non-Dedicated TSRs needed to staff
the i3 Mobile program and will not apply to attrition training.

Costs: i3 Mobile will reimburse Abacus for all out-of-pocket costs incurred by
Abacus in providing training, including, without limitation, out-of-pocket costs
for preparing, copying and binding i3 Mobile's training materials and any travel
costs of Abacus employees if they are required by i3 Mobile to travel in
connection with the preparation of any training programs or materials. All costs
are subject to i3 Mobile's prior approval.

CONTACT INFORMATION

1) Abacus
Main Address:
4456 Corporation Lane, Suite 200
Virginia Beach, VA  23464

Dallas Call Center Address:
8001 Stemmons Freeway
Dallas, TX 75247

Business Contact:
Matt Buckley, mbuckley@callabacus.com, 757.497.2004

Finance Contact
Jeff Pleasants, jpleasants@callabacus.com 757-497-2004

Legal Contact
Steve Burke, sburke@callabacus.com  757-497-2004

Training Coordinator

Account Manager

Operations Manager
Colleen Miller, comiller@callabacus.com 214-905-0885

2) i3 Mobile
Main Address:

<PAGE>

181 Harbor Drive
Stamford, CT  06902

Business Contact:
Chris Golier, cgolier@i3mobile.com, 203.428.3238

Finance Contact:
Dan McFarlane, dmcfarlane@i3mobile.com, 203.428.3042

Legal Contact:
Alan Katzman, akatzman@i3mobile.com, 203.428.3002

Training Coordinator:
Christine Conti, cconti@i3mobile.com, 203.428.3414

Day to Day Manager:
Bryan McCann, bmccann@i3mobile.com, 203.428.3077

REPORTS

Abacus agrees to submit a report to i3 Mobile's Day to Day Manager on a daily
basis. Such report will, at a minimum, include all of the information captured
on the sample report submitted as Schedule B. From time to time, i3 Mobile will
request additional information to be included in the report generated by Abacus.
Such information will be subject to the Additional Programming charges outlined
in this agreement.

FACILITY

The parties hereby agree that the Dedicated TSRs will reside in the Dallas,
Texas call center. Dedicated TSRs residing in any other Abacus facility shall be
upon the mutual consent of both parties. Shared TSRs may reside in any of
Abacus' call center facilities, however, Abacus will use commercially reasonable
efforts to comply with i3 Mobile's request for a particular facility, if
applicable.

ABACUS COMMUNICATIONS LC                           i3 MOBILE, INC.

By:  /s/ Stephen W. Burke                          By:  /s/John A. Lack
     -------------------------------                    -------------------
Its:     Executive Vice President                  Its:   President
                                                        -------------------
Name:  Stephen W. Burke                            Name:  John A. Lack
                                                         ------------------
Date:      9/20/01                                 Date:    9/20/01
      ------------------------------                     ------------------

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