Document:

EX-10.36

 Exhibit 10.36 

 
 

 
 EMPLOYMENT AGREEMENT 
 PLEASE READ THIS AGREEMENT CAREFULLY. THIS AGREEMENT DESCRIBES THE BASIC LEGAL AND ETHICAL RESPONSIBILITIES THAT YOU ARE REQUIRED TO OBSERVE AS AN EXECUTIVE EXPOSED TO HIGHLY SENSITIVE TECHNOLOGY AND
STRATEGIC INFORMATION. CONSULT WITH YOUR LEGAL COUNSEL IF ALL THE TERMS AND PROVISIONS OF THIS AGREEMENT ARE NOT FULLY UNDERSTOOD BY YOU. 
 THIS EMPLOYMENT AGREEMENT is made as of the 18th day of November, 2016, by and between SYKES ENTERPRISES, INCORPORATED, a Florida corporation (the “Company”), and JAMES D. FARNSWORTH (the
“Executive”). 
 W I T N E S S E T H: 

WHEREAS, the Company desires to employ Executive in an executive capacity pursuant to an Offer
Letter dated October 13, 2016 (“Offer Letter”); 
 WHEREAS, the Company
will employ Executive under the terms and conditions of the Offer Letter, this Employment Agreement and all applicable Company employment policies, compensation plans, and benefit plans in accordance with their terms; and 

WHEREAS, the Executive acknowledges and agrees to be employed by the Company under the terms and
conditions of the Offer Letter, this Employment Agreement and all Company employment policies, compensation and benefit plans. 
 NOW, THEREFORE, in consideration of the mutual covenants and agreements of the parties contained herein, and other good and valuable consideration, the receipt and sufficiency of which is hereby
acknowledged, the parties hereto covenant and agree as follows: 
 1. EMPLOYMENT AND DUTIES. 

(a) Job Duties. Subject to the terms and conditions of this Agreement, the Company shall employ the Executive
during the Term (as hereinafter defined) in such management capacities as may be designated from time to time by the Company’s Chief Executive Officer and/or the Chief Executive Officer’s designee. The Executive accepts such employment and
agrees to devote his/her best efforts and entire business time, skill, labor, and attention to the performance of such duties. 
 (b) Disclosure of Outside Business Interests. The Executive agrees to promptly provide a description of any other commercial duties or pursuits engaged in by the Executive (beyond that disclosed in
Exhibit B attached hereto) to the Company’s Chief Executive Officer. If the Company’s Chief Executive Officer determines in good faith that such activities conflict with the Executive’s performance of his/her duties hereunder, the
Chief Executive Officer shall notify Executive within thirty (30) days and the Executive shall promptly cease such activities to 

  

									
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the extent as directed by the Chief Executive Officer. The failure of the Executive to promptly cease such activities shall enable the Company to terminate the Executive for Cause (as provided in
Section 6(c) hereof). If the Chief Executive Officer does not provide such notice, Executive shall be free to engage in such commercial duties or pursuits. It is acknowledged and agreed that such description shall be made regarding any such
activities in which the Executive owns more than 5% of the ownership of the organization or which may be in violation of Section 5 hereof, and that the failure of the Executive to provide any such description shall enable the Company to
terminate the Executive for Cause (as provided in Section 6(c) hereof). The Company agrees to hold any such information provided by the Executive confidential and not disclose the same to any person other than a person to whom disclosure is
reasonably necessary or appropriate in light of the circumstances. 
 (c) Other Offices or Positions. In
addition, the Executive agrees to serve without additional compensation if elected or appointed to any office or position, including as a director, of the Company or any subsidiary or affiliate of the Company; provided; however, that the Executive
shall be entitled to receive such benefits and additional compensation, if any, that is paid to executive officers of the Company in connection with such service. 

2. TERM. 
 Subject to the terms and conditions of this Agreement, including, but not limited to, the provisions for termination set forth in Section 6 hereof, the employment of the Executive under this
Agreement shall commence on the effective date hereof and shall continue until terminated as provided herein (such term shall herein be defined as the “Term”). The Executive agrees that some portions of this Agreement, including the
Sections entitled “Confidential Information,” “Covenant Not-To-Compete And No Solicitation,” “Termination,” and “Arbitration of
Disputes,” will remain in force after the termination of this Agreement. 
 3. COMPENSATION.

 (a) Base Salary and Bonus. As compensation for the Executive’s services under this Agreement, the
Executive shall receive and the Company shall pay a weekly base salary set forth on Exhibit “A”. Such base salary may be increased but not decreased during the Term in the Company’s discretion based upon the Executive’s
performance and any other factors the Company deems relevant. Such base salary shall be payable in accordance with the policy then prevailing for the Company’s executives. In addition to such base salary, the Executive shall be entitled during
the Term to a performance bonus and shall be eligible to participate in and receive payments or awards from all other bonus and other incentive compensation, stock option and restricted stock plans as may be adopted by the Company, all as determined
by the Compensation Committee of the Board of Directors in its sole discretion, and in each case payable to Executive in accordance with the terms and conditions of the applicable plan. 

(b) Payments. All amounts paid pursuant to this Agreement shall be subject to withholding or deduction by reason of the
Federal Insurance Contribution Act, federal income tax, state and local income tax, if any, and comparable laws and regulations. 

  

									
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 (c) Other Benefits. The Executive shall be reimbursed by the Company for
all reasonable and customary travel and other business expenses incurred by the Executive in the performance of the Executive’s duties hereunder in accordance with the Company’s standard policy regarding expense verification practices. The
Executive shall be entitled to that number of weeks paid vacation per year that is available to other executive officers of the Company in accordance with the Company’s standard policy regarding vacations and such other fringe benefits as may
be set forth on Exhibit “A” and shall be eligible to participate in such pension, life insurance, health insurance, disability insurance, and other executive benefits plans, if any, which the Company may from time to time make available to
its executive officers generally. Benefits under such plans, if any, shall be paid or provided to Executive in accordance with the terms and conditions of the applicable plan. 

4. CONFIDENTIAL INFORMATION. 

(a) The Executive has acquired and will acquire information and knowledge respecting the intimate and confidential affairs
of the Company, including, without limitation, confidential information with respect to the Company’s technical data, research and development projects, methods, products, software, financial data, business plans, financial plans, customer
lists, business methodology, processes, production methods and techniques, promotional materials and information, and other similar matters treated by the Company as confidential (the “Confidential Information”). Accordingly, the Executive
covenants and agrees that during the Executive’s employment by the Company (whether during the Term hereof or otherwise) and thereafter, the Executive shall not, without the prior written consent of the Company, disclose to any person, other
than a person to whom disclosure is reasonably necessary or appropriate in connection with the performance by the Executive of the Executive’s duties hereunder, any Confidential Information obtained by the Executive while in the employ of the
Company. 
 (b) The Executive agrees that all memoranda; notes; records; papers or other documents; computer
disks; computer, video or audio tapes; CD-ROMs; all other media and all copies thereof relating to the Company’s operations or business, some of which may be prepared by the Executive; and all objects
associated therewith in any way obtained by the Executive shall be the Company’s property. This shall include, but is not limited to, documents; computer disks; computer, video and audio tapes; CD-ROMs;
all other media and objects concerning any technical data, methods, products, software, research and development projects, financial data, financial plans, business plans, customer lists, contracts, price lists, manuals, mailing lists, advertising
materials; and all other materials and records of any kind that may be in the Executive’s possession or under the Executive’s control. The Executive shall not, except for the Company’s use, copy or duplicate any of the aforementioned
documents or objects, nor remove them from the Company’s facilities, nor use any information concerning them except for the Company’s benefit, either during the Executive’s employment or thereafter. The Executive covenants and agrees
that the Executive will deliver all of the aforementioned documents and objects, if any, that may be in the Executive’s possession to the Company upon termination of the Executive’s employment, or at any other time at the Company’s
request. 
 (c) In any action to enforce or challenge these Confidential Information provisions, the prevailing
party is entitled to recover its attorney’s fees and costs. 

  

									
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 5. COVENANT NOT-TO-COMPETE AND NO SOLICITATION. 
 Executive recognizes that the
Company is in the business of employing individuals to provide specialized and technical services to the Company’s Clients. The purpose of these Covenant
Not-to-Compete and No Solicitation provisions are to protect the relationship which exists between the Company and its Clients while Executive is employed and after
Executive leaves the employ of the Company. The consideration for these Covenant Not-to-Compete and No Solicitation provisions is the Executive’s employment with
the Company. 
 (a) Executive acknowledges the following: 

(1) The Company expended considerable resources in obtaining contracts with its Clients; 

(2) The Company expended considerable resources to recruit and hire employees who could perform services
for its Clients; 
 (3) Through his/her employ with the Company, Executive will develop a
substantial relationship with the Company’s existing or potential Clients, including, but not limited to, being the sole or primary contact between the Client and the Company; 

(4) Executive will be exposed to valuable confidential business information about the Company, its
Clients, and the Company’s relationship with its Clients; 
 (5) By providing services on
behalf of the Company, Executive will develop and enhance the valuable business relationship between the Company and its Clients; 
 (6) The relationship between the Company and its Clients depends on the quality and quantity of the services Executive performs; 

(7) Through employment with the Company, Executive will increase his/her opportunity to work directly for
the Clients or for a competitor of the Company; and 
 (8) The Company will suffer irreparable
harm if Executive breaches these Covenant Not-to-Compete and No Solicitation provisions of this Agreement. 

(b) Executive agrees that: 

(1) The relationship between the Company and its Clients (developed and enhanced when the Executive
performs services on behalf of the Company) is a legitimate business interest for the Company to protect; 

  

									
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 (2) The Company’s legitimate business interest is
protected by the existence and enforcement of these Covenant Not-to-Compete and No Solicitation provisions; 

(3) The business relationship which is created or exists between the Company and its Client, or the
goodwill resulting from it, is a business asset of the Company and not the Executive; and 
 (4)
Executive will not seek to take advantage of opportunities which result from his/her employment with the Company and that entering into the Agreement containing Covenant
Not-to-Compete and No Solicitation provisions is reasonable to protect the Company’s business relationship with its Clients. 

(c) Restrictions on Executive. During the Term of this Agreement and for the greater of one (1) year or such other
period during which Executive may receive Liquidated Damages hereunder, after the termination of this Agreement, for whatever reason, whether such termination was by the Company or the Executive, voluntarily or involuntarily, and whether with or
without cause, Executive agrees that he/she shall not, as a principal, employer, stockholder, partner, agent, consultant, independent contractor, employee, or in any other individual or representative capacity: 

(1) Directly or indirectly engage in, continue in, or carry on the business of the Company or any business
substantially similar thereto, including owning or controlling any financial interest in any corporation, partnership, firm, or other form of business organization which competes with or is engaged in or carries on any aspect of such business or any
business substantially similar thereto; 
 (2) Consult with, advise, or assist in any way,
whether or not for consideration of any kind, any corporation, partnership, firm, or other business organization which is now, becomes, or may become a competitor of the Company in any aspect of the Company’s business during the
Executive’s employment with the Company, including, but not limited to, advertising or otherwise endorsing the products of any such competitor or loaning money or rendering any other form of financial assistance to or engaging in any form of
transaction whether or not on an arm’s length basis with any such competitor; 
 (3) Provide
or attempt to provide or solicit the opportunity to provide or advise others of the opportunity to provide any services of the type Executive performed for the Company or the Company’s Clients (regardless of whether and how such services are to
be compensated, whether on a salaried, time and materials, contingent compensation, or other basis) to or for the benefit of any Client (i) to which Executive has provided services in any capacity on behalf of the Company, or (ii) to which
Executive has been introduced to or about which the Executive has received information through the Company or through any Client from which Executive has performed services in any capacity on behalf of the Company; 

  

									
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 (4) Retain or attempt to retain, directly or indirectly,
for itself or any other party, the services of any person, including any of the Company’s employees, who were providing services to or on behalf of the Company while Executive was “employed by the Company and to whom Executive has been
introduced or about whom Executive has received information through the Company or through any Client for which Executive has performed services in any capacity on behalf of the Company; 

(5) Engage in any practice, the purpose of which is to evade the provisions of this Agreement or to commit
any act which is detrimental to the successful continuation of or which adversely affects the business or the Company; provided, however, that the foregoing shall not preclude the Executive’s ownership of not more than 2% of the equity
securities of a company whose securities are registered under Section 12 of the Securities Exchange Act of 1934, as amended; 
 (6) For purpose of these Covenant Not-to-Compete and No Solicitation provisions, Client includes any subsidiaries,
affiliates, customers, and clients of the Company’s Clients. The Executive agrees that the geographic scope of this Covenant Not-to-Compete shall extend to the
geographic area where the Company’s Clients conduct business at any time during the Term of this Agreement. For purposes of this Agreement, “Clients” means any person or entity to which the Company provides or has provided within a
period of one (1) year prior to the Executive’s termination of employment, labor, materials or services for the furtherance of such entity’s or person’s business or any person or entity that within such period of one
(1) year the Company has pursued or communicated with for the purpose of obtaining business for the Company. 
 (d) Enforcement. These Covenant Not-to-Compete and No Solicitation provisions shall be construed and enforced under the laws
of the State of Florida. In the event of any breach of this Covenant Not-to-Compete, the Executive recognizes that the remedies at law will be inadequate, and that in
addition to any relief at law which may be available to the Company for such violation or breach and regardless of any other provision contained in this Agreement, the Company shall be entitled to equitable remedies (including an injunction) and
such other relief as a court may grant after considering the intent of this Section 5. It is further acknowledged and agreed that the existence of any claim or cause of action on the part of the Executive against the Company, whether arising
from this Agreement or otherwise, shall in no way constitute a defense to the enforcement of this Covenant Not-to-Compete, and the duration of this Covenant Not-to-Compete shall be extended in an amount which equals the time period during which the Executive is or has been in violation of this Covenant Not-to-Compete. In the event a court of competent jurisdiction determines that the provisions of this Covenant
Not-to-Compete are excessively broad as to duration, geographic scope, prohibited activities or otherwise, the parties agree that this covenant shall be reduced or
curtailed only to the extent necessary to render it enforceable. 

  

									
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 (e) In an action to enforce or challenge these Covenant Not-to-Compete and No Solicitation provisions, the prevailing party is entitled to recover its attorney’s fees and costs. 

(f) By signing this Agreement, the Executive acknowledges that he/she understands the effects of these Covenant Not-to-Compete and No Solicitation provisions, that they are reasonable in nature to protect the legitimate business interests of the Company, and that he/she agrees to abide
by them. 
 6. TERMINATION 

(a) Death. The Executive’s employment hereunder shall terminate upon his/her death. 

(b) Disability. If during the Term of this Agreement the Executive becomes physically or mentally disabled in accordance
with the terms and conditions of any disability insurance policy covering the Executive, or, if due to such physical or mental disability the Executive becomes unable for a period of more than six (6) consecutive months to perform his/her
duties hereunder on substantially a full-time basis as determined by the Company in its sole reasonable discretion, the Company may, at its option, terminate the Executive’s employment hereunder upon not less than thirty (30) days’
written notice so long as the terms of any disability insurance policy then in effect provide for Executive to receive disability payments from that date forward. 

(c) Cause. The Company may terminate the Executive’s employment hereunder for Cause effective immediately upon
notice. For purposes of this Agreement, the Company shall have “Cause” to terminate the Executive’s employment hereunder: (i) if the Executive engages in conduct which has caused or is reasonably likely to cause demonstrable and
serious injury to Company; (ii) if the Executive is convicted of a felony as evidenced by a binding and final judgment, order, or decree of a court of competent jurisdiction; (iii) for the Executive’s failure or refusal to perform
his/her duties or responsibilities hereunder as determined by the Company’s Chief Executive Officer in good faith, if such failure or refusal continues for a period of ten (10) days after written notice of the same to the Executive;
(iv) for gross incompetence; (v) for the Executive’s violation of this Agreement, including, without limitation, Section 5 hereof; (vi) for chronic absenteeism; (vii) for use of illegal drugs; (viii) for insobriety
by the Executive while performing his or her duties hereunder; and (ix) for any act of dishonesty or falsification of reports, records, or information submitted by the Executive to the Company. 

(d) Termination by the Company for Convenience. Subject to the Company’s obligation to pay Liquidated Damages in
accordance with the terms and conditions of this Agreement, the Company may terminate Executive’s employment hereunder at any time, for the Company’s convenience and without reason, by delivering written notice of termination to the
Executive. 

  

									
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 (e) Payments Upon Termination. In the event of a termination of the
Executive’s employment, all payments and Company benefits to the Executive hereunder, except the payment of Liquidated Damages (if any) provided below, shall immediately cease and terminate. In the event the Company terminates the
Executive’s employment pursuant to Section 6(d) hereof, and such termination constitutes an “involuntary separation from service” within the meaning of Treasury Regulations Section
1.409A-1(n)(1), the Company shall pay the Executive an amount equal to the Liquidated Damages defined in this Section 6(e) in lieu of actual damages for such termination. If the Executive’s employment
terminates or is terminated for any reason other than as specified in the preceding sentence, the Executive shall not be entitled to any Liquidated Damages. Notwithstanding anything to the contrary herein contained, and in addition to any other
compensation which the Executive may be entitled to receive pursuant to this Agreement, the Executive shall receive all compensation and other benefits to which he/she was entitled under this Agreement or otherwise as an executive of the Company
through the termination date, payable to Executive in accordance with this Agreement or the applicable plan. The “Liquidated Damages” amount, if due as provided above, shall be equal to the weekly amount stated as Base Salary then in
effect but not less than the weekly Base Salary amount set forth on Exhibit “A” multiplied by fifty two (52). Except as provided in Section 6(g)(2), the amount of Liquidated Damages shall be paid biweekly in equal installments over a fifty
two (52) week period, commencing immediately upon termination of employment. 
 (f) Condition Precedent to
Receipt of Liquidated Damages. Executive expressly agrees that in the event of a termination of this Agreement, Executive will execute an agreement containing waiver and release provisions in form and substance acceptable to the Company. Executive
agrees and acknowledges that the execution of such an agreement upon termination of employment is a condition precedent to the obligation of the Company to pay any Liquidated Damages hereunder. Executive acknowledges that the waiver and release
provisions required by the Company will provide for the release and waiver of important rights and/or claims that Executive might have against the Company at the time of termination of this Agreement. 

(g) Section 409A Provisions. 

(1) Separation from Service. To the extent necessary to comply with Section 409A of the Code, references
to “termination of employment,” “separation from service” or variations thereof in this Agreement shall mean the Executive’s “separation from service” from his/her employer within the meaning of Section
409A(a)(2)(A)(i) of the Code and the default rules of Treasury Regulations Section 1.409A-1(h). For this purpose, Executive’s “employer” is the Company and every entity or other person which
collectively with the Company constitutes a single service recipient (as that term is defined in Treasury Regulations Sections 1.409A-1(g)) as the result of the application of the rules of Treasury Regulations
Sections 1.409A-1(h)(3). 

  

									
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 (2) Notwithstanding anything to the contrary in this
Agreement, if Executive is a Specified Employee (as defined below) on the date of Executive’s separation from service (the “Severance Date”), to the extent that Executive is entitled to receive any benefit or payment upon such
separation from service under this Agreement that constitutes deferred compensation within the meaning of Section 409A of the Code before the date that is six (6) months after the Severance Date, such benefits or payments shall not be provided
or paid to Executive on the date otherwise required to be provided or paid. Instead, all such amounts shall be accumulated and paid in a single lump sum to Executive on the first business day after the date that is six (6) months after the
Severance Date (or, if earlier, within fifteen (15) days following Executive’s date of death). If Executive is required to pay for a benefit that is otherwise required to be provided by the Company under this Agreement by reason of this
Section 6(g)(2), Executive shall be entitled to reimbursement for such payments on the first business day after the date that is six (6) months after the Severance Date (or, if earlier, within fifteen (15) days following Executive’s
date of death). All benefits or payments otherwise required to be provided or paid on or after the date that is six (6) months after the Severance Date shall not be affected by this Section 6(g)(2) and shall be provided or paid in accordance
with the payment schedule applicable to such benefit or payment under this Agreement. Prior to the imposition of the six month delay as set forth in this Section 6(g)(2), it is intended that (i) each installment under this Agreement be regarded
as a separate “payment” for purposes of Section 409A of the Code, and (ii) all benefits or payments provided under this Agreement satisfy, to the greatest extent possible, the exemptions from the application of Section 409A
of the Code provided under Treasury Regulations Sections 1.409A-1(b)(4) (short-term deferral) or 1.409A-1(b)(9) (certain separation pay plans). This Section 6(g)(2)
is intended to comply with the requirements of Section 409A(a)(2)(B)(i) of the Code. 
 (3) For
purposes of this Agreement, “Specified Employee” means a “specified employee” of the service recipient that includes the Company (as determined under Treasury Regulations Sections
1.409A-1(g)) within the meaning of Section 409A(a)(2)(B)(i) of the Code and Treasury Regulations Section 1.409A-1(i), as determined in accordance with the procedures
adopted by such service recipient that are then in effect, or, if no such procedures are then in effect, in accordance with the default procedures set forth in Treasury Regulations Section 1.409A-1(i).

 7. NOTICE. 
 For purposes of this Agreement, notices and all other communications provided for herein shall be in writing and shall be deemed to have been duly given when hand-delivered, sent by telecopier, facsimile
transmission, or other electronic means of transmitting written documents (as long as receipt is acknowledged) or mailed by United States certified or registered mail, return receipt requested, postage prepaid, addressed as follows: 

If to the Executive, to the address set forth on the signature page. 

If to the Company:         Sykes Enterprises, Incorporated 

400 North Ashley Drive, Suite 3100 

Tampa, Florida 33602 
 Attention: Executive VP of Human Resources 

  

									
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 with a copy to: 

Sykes Enterprises, Incorporated 
 400 North Ashley Drive, Suite 3100 
 Tampa, Florida 33602

 Attention: General Counsel 
 or to such other address as either party may have furnished to the other in writing in accordance herewith, except that a notice of change of address shall be effective only upon receipt. 

8. ENFORCEMENT AND GOVERNING LAW. 

It is stipulated that a breach by Executive of the restrictive covenants set forth in Sections 4 and 5 of this Agreement
will cause irreparable damage to Company or its Clients, and that in the event of any breach of those provisions, Company is entitled to injunctive relief restraining Executive from violating or continuing a violation of the restrictive covenants as
well as other remedies it may have. Additionally, such covenants shall be enforceable against the Executive’s heirs, executors, administrators and legal representatives, and enforceable by Company’s successors or assigns. 

The validity, interpretation, construction, and performance of this Agreement shall be governed by the internal laws of
the State of Florida. Any litigation to enforce this Agreement shall be brought in the state or federal courts of Hillsborough County, Florida, which is the principal place of business for Company and which is considered to be the place where this
Agreement is made. Both parties hereby consent to such courts’ exercise of personal jurisdiction over them. 
 9. ARBITRATION OF DISPUTES. 
 (a) Duty to Arbitrate. Except
for any claim by the Company to enforce the restrictive covenants set forth in Sections 4 and 5 above, Company and Executive agree to resolve by binding arbitration any claim or controversy arising out of or related to Executive’s employment by
Company or this Agreement, to include all matters directly or indirectly related to your recruitment, employment or termination of employment by the Company including, but not limited to claims involving laws against discrimination whether brought
under federal and/or state law, and/or claims involving co-employees but excluding workers compensation claims, whether such claim is based in contract, tort, statute, or any other legal theory, including any
claim for damages, equitable relief, or both. The duty to arbitrate under this Section extends to any claim by or against any officer, director, shareholder, employee, agent, representative, parent, subsidiary, affiliate, heir, trustee, legal
representative, successor, or assign of either party making or defending any claim that would otherwise be arbitrable under this Section. However, this Section shall not be interpreted to preclude either party from petitioning a court of competent
jurisdiction for temporary injunctive relief, solely to preserve the status quo pending arbitration of the claim or controversy, upon a proper showing of the need for such relief. 

  

									
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 (b) The Arbitrator. A single arbitrator will conduct the arbitration in
Tampa, Florida, U.S.A., in accordance with the Commercial Arbitration Rules of the American Arbitration Association (the “Rules”), and judgment upon the written award rendered by the arbitrator may be entered in any court of competent
jurisdiction. Notwithstanding the application of the Rules, however, discovery in the arbitration, including interrogatories, requests for production, requests for admission, and depositions, will be fully available and governed by the Federal Rules
of Civil Procedure and Local Rules of the United States District Court for the Middle District of Florida. The parties may agree upon a person to act as sole arbitrator within thirty (30) days after submission of any claim or controversy to
arbitration pursuant to this Section. If the parties are unable to agree upon such a person within such time period, an arbitrator shall be selected in accordance with the Rules. The parties will pay their own respective attorneys’ fees,
witness fees, and other costs and expenses incurred in any investigations, arbitrations, trials, bankruptcies, and appeals; provided, however, that the Company will pay the filing fees, hearing fees, and processing fees associated with arbitration
hereunder. 
 (c) Limitations Period. The parties agree that any claim or controversy that would be arbitrable
under this Section must be submitted to arbitration within one (1) year after the claim or controversy arises and that a failure to institute arbitration proceedings within such time period shall constitute an absolute bar to the institution of
any proceedings, in arbitration or in any court, and a waiver of all such claims. This Section will survive the expiration or early termination of this Agreement. 

(d) Governing Law. This Agreement shall be governed in its construction, interpretation, and performance by the laws of
the State of Florida, without reference to law pertaining to conflict of laws. However, the Federal Arbitration Act, as amended, will govern the interpretation and enforcement of this Section. 

(e) Attorneys’ Fees. The prevailing party in any arbitration or dispute, or in any litigation, arising out of or
related to Executive’s employment by Company or this Agreement, shall be entitled to recover all reasonable attorneys’ fees incurred on all levels and in all proceedings, unless otherwise provided by law. 

(f) Severability. Each part of this Section is severable. A holding that any part of this Section is unenforceable will
not affect the duty to arbitrate under this Section. 
 10. MISCELLANEOUS. 

No provision of this Agreement may be modified or waived unless such waiver or modification is agreed to in writing signed
by the parties hereto; provided, however, that the terms of the performance bonus and fringe benefits set forth on Exhibit “A” may be amended by the Company in its discretion without the Executive’s consent to the extent provided
therein. No waiver by any party hereto of any breach by any other party hereto shall be deemed a waiver of any similar or dissimilar term or condition at the same or at any prior or subsequent time. This Agreement is the entire agreement between the
parties hereto with respect to the Executive’s employment by the Company and there are no agreements or representations, oral or otherwise, 

  

									
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expressed or implied, with respect to or related to the employment of the Executive which are not set forth in this Agreement. Any prior agreement relating to the Executive’s employment with
the Company (including the Prior Agreement) is hereby superseded and void, and is no longer in effect. This Agreement shall be binding upon and inure to the benefit of the Company, its respective successors and assigns, and the Executive and his/her
heirs, executors, administrators and legal representatives. Except as expressly set forth herein, no party shall assign any of his/her or its rights under this Agreement without the prior written consent of the other party and any attempted
assignment without such prior written consent shall be null and void and without legal effect; provided, however, that Company may assign this Agreement to any party that acquires all or substantially all of Company’s assets or business,
without Executive’s consent. The parties agree that if any provision of this Agreement shall under any circumstances be deemed invalid or inoperative, the Agreement shall be construed with the invalid or inoperative provision deleted and the
rights and obligations of the parties shall be construed and enforced accordingly. This Agreement may be executed in one or more counterparts, each of which shall be deemed to be an original but all of which together will constitute but one and the
same instrument. This Agreement has been negotiated and no party shall be considered as being responsible for such drafting for the purpose of applying any rule construing ambiguities against the drafter or otherwise. 

11. ADDITIONAL TAX PROVISIONS. 

(a) To the extent this Agreement provides for reimbursements of expenses incurred by Executive or in-kind benefits the provision of which are not exempt from the requirements of Section 409A of the Code, the following terms apply with respect to such reimbursements or benefits: (1) the reimbursement of
expenses or provision of in-kind benefits will be made or provided only during the term of employment hereunder, or other period of time specifically provided herein; (2) the amount of expenses eligible
for reimbursement, or in-kind benefits provided, during a calendar year will not affect the expenses eligible for reimbursement, or in-kind benefits to be provided, in
any other calendar year; (3) all reimbursements will be made upon Executive’s request in accordance with the Company’s normal policies but no later than the last day of the calendar year immediately following the calendar year in
which the expense was incurred; and (4) the right to reimbursement or the in-kind benefit will not be subject to liquidation or exchange for another benefit. 

(b) The parties intend for this Agreement to conform in all respects to the requirements under Section 409A of the Code or
an exemption thereto. Accordingly, the parties intend for this Agreement to be interpreted, construed, administered and applied in a manner as shall meet and comply with the requirements of Section 409A of the Code or an exemption thereto.
Notwithstanding any other provision of this Agreement, none of the Company, its subsidiaries or affiliates or any individual acting as a director, officer, employee, agent or other representative of the Company or a subsidiary or affiliate shall be
liable to Executive or any other person for any claim, loss, liability or expense arising out of any interest, penalties or additional taxes due by Executive or any other person as a result of this Agreement or the administration thereof not
satisfying any of the requirements of Section 409A of the Code. Executive represents and warrants that Executive has reviewed or will review with his own tax advisors the federal, state, local and employment tax consequences of entering into this

  

									
	Executive Evergreen Ver. 12/2008	  	Sykes Enterprises Incorporated	  		 	 	 	
	James D. Farnsworth	  	Page Number 12	  		 	Initial	 	

 James D. Farnsworth 

 

 
Agreement, including, without limitation, under Section 409A of the Code, and, with respect to such matters, Executive relies solely on such advisors. 

[Signature Page Follows] 

  

									
	Executive Evergreen Ver. 12/2008	  	Sykes Enterprises Incorporated	  		 	 	 	
	James D. Farnsworth	  	Page Number 13	  		 	Initial	 	

 James D. Farnsworth 

 

 IN WITNESS WHEREOF, the parties have executed this Agreement as
of the day and year first above written. 
  

					
	 SYKES ENTERPRISES, INCORPORATED
	  		  	 EXECUTIVE

			
	 By:
	  		  	
			
	 /s/ James T. Holder
	  		  	 /s/ James D. Farnsworth

	 JAMES T. HOLDER
	  		  	 JAMES D. FARNSWORTH

	 EVP & GENERAL COUNSEL
	  		  	 1261 S Emerson St

		  		  	 Denver, CO 80210

  

									
	Executive Evergreen Ver. 12/2008	  	Sykes Enterprises Incorporated	  		 	 	 	
	James D. Farnsworth	  	Page Number 14	  		 	Initial	 	

 James D. Farnsworth 

 

 EXHIBIT “A” TO EMPLOYMENT AGREEMENT 

 

			
	 Job Title:
	  	 Executive Vice President and General Manager

		
	 Base Salary:
	  	 $350,000 annually / $6,730.77 weekly (less applicable tax and withholdings)

		
	 HPP Incentive Plan:
	  	 Eligible to participate in a performance based bonus program ranging from 0% to 40% of base salary

		
	 Long Term Incentive Plan:
  
	  	 Eligible for consideration to receive long term incentive awards under the Company’s Equity Incentive
Plan.

		
	 Fringe Benefits:
	  	 Standard executive company benefits.

		
	 Non-Solicitation Covenants:

 
 Covenant Not to Compete:
	  	 Twelve (12) months
  

Twelve (12) months

 THE COMPANY RESERVES THE RIGHT, AT ITS DISCRETION, AT SUCH TIME OR TIMES AS IT ELECTS, TO CHANGE OR
ELIMINATE THE PERFORMANCE BONUS, INCENTIVES, OR OTHER BENEFITS. 
 IN WITNESS WHEREOF, the parties have executed this
Exhibit A as of the 18th day of November, 2016. 
  

					
	 SYKES ENTERPRISES, INCORPORATED
	 		 	EXECUTIVE
			
	 By:
	 		 	
			
	 /s/ James T. Holder
	 		 	 /s/ James D. Farnsworth

	 JAMES T. HOLDER
	 		 	JAMES D. FARNSWORTH
	 EVP & GENERAL COUNSEL
	 		 	

  

									
	Executive Evergreen Ver. 12/2008	  	Sykes Enterprises Incorporated	  		 	 	 	
	James D. Farnsworth	  	Page Number 15	  		 	Initial	 	

 James D. Farnsworth 

 

 EXHIBIT “B” TO EMPLOYMENT AGREEMENT 

Disclosure of Outside Business Interests 
 Executive discloses the following outside business interests in accordance with Section 1(b) of the Employment Agreement: 
  

 
  
  

 
  
  

 
  
  

 
  
  

 
  
  

 
  
  

 
  
  

 
  
  

 
  
  

 
  
  

 
  
  

 
  
  

 
  
  

 
  
  

 
  
  

 
  
  

 
  
  

 
  
  

 
  
  

 
 IN WITNESS
WHEREOF, the parties have executed this Exhibit B as of the 18th day of November, 2016. 
  

					
	 SYKES ENTERPRISES, INCORPORATED
	 		 	EXECUTIVE
			
	 By:
	 		 	
			
	 /s/ James T. Holder
	 		 	 /s/ James D. Farnsworth

	 JAMES T. HOLDER
	 		 	JAMES D. FARNSWORTH
	 EVP & GENERAL COUNSEL
	 		 	

  

									
	Executive Evergreen Ver. 12/2008	  	Sykes Enterprises Incorporated	  		 	 	 	
	James D. Farnsworth	  	Page Number 16	  		 	InitialEX-10.37

 Exhibit 10.37 
 SECRETARY’S CERTIFICATE 
 OF 

SYKES ENTERPRISES, INCORPORATED 
 I HEREBY CERTIFY that I am the duly elected Secretary of Sykes Enterprises, Incorporated (the “Company”), and that the following is a true and correct copy of the resolutions duly adopted
at a meeting of the Board of Directors of the Company held on December 9, 2015; and, I further certify that the said resolutions remain in full force and effect as of the date hereof and have not been amended or revised in any respect:

 WHEREAS, the Company has previously adopted the Sykes Enterprises, Incorporated
Deferred Compensation Plan (the “Plan”); and 
 WHEREAS, the Company is
authorized and empowered to amend the Plan; and 
 WHEREAS, the Company, upon the
recommendation of the Compensation Committee of the Board, deems it advisable to amend and restate the Plan to provide for certain design changes and clarifications and to offer participants more flexibility with respect to elections regarding the
timing and form of distribution. 
 NOW, THEREFORE, BE IT RESOLVED that the adoption of
the Sykes Enterprises, Incorporated Deferred Compensation Plan, amended and restated as of January 1, 2016, except as otherwise provided therein, be, and it hereby is, approved in all respects to be effective as of the dates set forth therein.

 BE IT FURTHER RESOLVED that the appropriate officers be, and they hereby are,
authorized and directed to execute such documents and to take such further steps as they deem necessary or desirable to implement such resolutions. 

IN WITNESS WHEREOF, I have hereunto set my hand this 9th day of December, 2015 

 

			
	SYKES ENTERPRISES, INCORPORATED
		
	 By:
	 	 /s/ James T. Holder

		 	 Secretary

 SYKES ENTERPRISES, INCORPORATED 

DEFERRED COMPENSATION PLAN 
 AMENDED AND RESTATED 
 AS OF 

JANUARY 1, 2016 
 Sykes Enterprises, Incorporated (“SYKES”) previously established the Sykes Enterprises, Incorporated Deferred Compensation Plan (the “Plan”) effective as of December 17, 1998, to
retain and reward a select group of management or highly compensated employees of SYKES or an Affiliate. The Plan has been amended from time to time to comply with legislative and regulatory changes and to make other desired changes to the Plan.
SYKES has determined that it would be in the best interest of the Participants to amend and restate the Plan effective as of January 1, 2016 to make certain desired plan design changes, including increased flexibility as to the timing and form
of distributions. The Plan is an unfunded plan established and maintained for the primary purpose of providing certain key employees who contribute or who are expected to contribute substantially to the success of SYKES with the opportunity to defer
the receipt of compensation. The Plan is intended to comply with Section 409A of the Internal Revenue Code of 1986. 
 ARTICLE I. Definitions. 
 1.01. “Administrator”
means the Compensation Committee of the Board of Directors of Sykes Enterprises, Incorporated. 
 1.02.
“Affiliate” means, with respect to SYKES, any corporation other than SYKES that is a member of a controlled group of corporations, within the meaning of Section 414(b) of the Code, of which SYKES is a member; and any other trade or
business (whether or not incorporated) under common control, within the meaning of Section 414(c) of the Code, with SYKES. Provided, however, that solely for purposes of Section 1.17, fifty percent (50%) ownership shall be substituted for
eighty percent (80%) ownership. 
 1.03. “Beneficiary” means the person or persons designated by the
Participant to receive any benefits under the Plan in the event of Participant’s death in accordance with Section 4.03. 
 1.04. “Board” means the Board of Directors of Sykes Enterprises, Incorporated. 
 1.05. “Change in Control” means the occurrence of any one (1) or more of the following events: 
  

	 	(a)	 A change in the effective control of SYKES, which occurs only on either of the following dates: 

	 	(1)	 The date any Person or more than one Person acting as a group (other than SYKES or any corporation owned, directly or indirectly, by the
stockholders of SYKES in substantially the same proportions as their ownership of stock of SYKES, and any trustee or other fiduciary holding securities under an employee benefit plan of SYKES or such proportionately owned corporation), acquires (or
has acquired during the twelve (12) month period ending on the date of the most recent acquisition by such Person or Persons) ownership of stock of SYKES representing thirty percent (30%) or more of the total voting power of the stock of SYKES;
or 

  

	 	(2)	 The date a majority of the members of the Board is replaced during any twelve (12) month period by directors whose appointment or election is
not endorsed by a majority of the members of the Board before the date of the appointment or election; 

 provided that, in any event, the transaction must constitute a change in the effective control of SYKES within the meaning of Section 409A(a)(2)(A)(v) of the Code and Treasury Regulations Section 1.409A-3(i)(5)(vi). 
  

	 	(b)	 The date any Person or more than one Person acting as a group acquires (or has acquired during the twelve (12) month period ending on the date
of the most recent acquisition by such Person or Persons) all or substantially all of SYKES; assets; provided that the transaction must constitute a change in the ownership of a substantial portion of the assets of SYKES within the meaning of
Section 409A(a)(2)(A)(v) of the Code and Treasury Regulations Section 1.409A-3(i)(5)(vii). 

 1.06. “Code” means the Internal Revenue Code of 1986, as it may be amended from time to time, or any successor statute. Reference to a specific Section of the Code shall include a reference to
any successor provision. 
 1.07. “Contingent Deferred Obligation” means the total amount of
SYKES’ contingent liability for payment of deferred benefits under the Plan. 
 1.08. “Deferred
Compensation Account” means the bookkeeping accounts established in accordance with Article III for each Participant that represents the Participant’s hypothetical interest in the amounts credited to such accounts in accordance with
Article II. 
 1.09. “Disability” means (a) the Participant is unable to engage in any substantial
gainful activity by reason of any medically determinable physical or mental impairment that can be expected to result in death or can be expected to last for a continuous period of not less than twelve (12) months, or (b) the Participant
is, by reason of any medically determinable physical or mental impairment that can be expected to result in death or can be expected to last for a continuous period of not less than twelve (12) months, receiving income replacement benefits for
a period of not less than three (3) months under an accident and health plan covering employees of the Participant’s employer. 

  
 2 

 1.10. “Fiscal Year” or “Year” means the twelve
(12) month period ending on December 31. 
 1.11. “Matching Contribution Account” means a
bookkeeping account established in accordance with Article III that represents a Participant’s hypothetical interest with respect to the amounts credited to such account in accordance with Article II. 

1.12. “Participant” means an employee of SYKES, or of an Affiliate, designated by the Administrator as eligible
to participate in the Plan, or a person who was such at the time of his retirement, death, or resignation and who retains, or whose Beneficiaries retain, benefits under the Plan in accordance with its terms from time to time. 

1.13. “Participation Agreement” means a form or forms (paper or electronic) provided to the Participants by the
Administrator for purposes of making annual elections as set forth in Article II. 
 1.14. “Person”
shall have the same meaning ascribed to such term in the Code and Treasury Regulations. 
 1.15. “Plan”
means this Sykes Enterprises, Incorporated Deferred Compensation Plan as it may be amended from time to time. 

1.16. “Retirement” means a Separation from Service at or after a Participant attains age sixty-five (65).

 1.17. “Separation from Service” means the Participant has a termination of employment with SYKES,
and/or any Affiliates. 
  

	 	(a)	 A termination of employment will occur as of the date that both the Participant and SYKES reasonably anticipate, based on all of the facts and
circumstances, that either (1) no services will be performed by the Participant for SYKES, or an Affiliate, after such date, whether as an employee or as an independent contractor, or (2) the level of bona fide services that the
Participant will perform for SYKES, or an Affiliate, after such date, whether as an employee or as an independent contractor, will be permanently reduced to less than twenty percent (20%) of the average level of bona fide services the Participant
performed over the immediately preceding thirty-six (36) month period (or, if less, the Participant’s full period of service to SYKES, or an Affiliate). 

  
 3 

	 	(b)	 If a Participant is on a “bona fide leave of absence” (as defined below) from SYKES, or any Affiliate, the Participant’s employment
will be considered terminated, even though the Participant is reasonably expected to return to perform services for SYKES, or any Affiliate (at a level such that the Participant’s employment is not terminated pursuant to subsection
(a) above), on the later of: (1) the first date immediately following the end of the “six (6) month period” (as defined below), or (2) the date the Participant’s right to reemployment under applicable law or
contract, if any, expires. A “bona fide leave of absence” is a leave of absence, including military leave or sick leave, in which there is a reasonable expectation that the Participant will return to perform service for SYKES, or
any Affiliates. The “six (6) month period” is the period that begins on the date the leave of absence commences and ends on the date that is six (6) months thereafter. Notwithstanding, if the leave of absence
is due to any medically determinable physical or mental impairment that can be expected to result in death or can be expected to last for a continuous period of not less than six (6) months, where such impairment causes the employee to be
unable to perform the duties of his position of employment or any substantially similar position of employment, a twenty-nine (29) month period of absence shall be substituted for such six (6) month period of absence.

  

	 	(c)	 The foregoing definition is intended to meet the requirements for a “Separation from Service” within the meaning of Section
409A(a)(2)(A)(i) of the Code, and shall be interpreted, construed, administered and applied consistently therewith. 

 1.18. “SYKES” means Sykes Enterprises, Incorporated, a Florida corporation, and its corporate successors. 
 1.19. “Unforeseeable Emergency” means a severe financial hardship to the Participant resulting from an illness or accident of the Participant, the Participant’s spouse, the
Participant’s Beneficiary, or the Participant’s dependent (as defined in Code Section 152, without regard to Code Sections 152(b)(1), (b)(2), and (d)(1)(B)); loss of the Participant’s property due to casualty (including the need
to rebuild a home following damage to a home not otherwise covered by insurance); or other similar extraordinary and unforeseeable circumstances arising from the events beyond the control of the Participant. The need to pay for medical expenses,
including nonrefundable deductibles, as well as for the cost of prescription drug medication may constitute an unforeseeable emergency. The need to pay for the funeral expenses of a spouse, a Beneficiary, or a dependent (as defined in Code
Section 152, without regard to Code Sections 152(b)(1), (b)(2), and (d)(1)(B)) may also constitute an unforeseeable emergency. Except as otherwise provided in this paragraph, the purchase of a home and payment of college tuition are not
unforeseeable emergencies. 
 1.20. “Valuation Date” means each day that the New York Stock Exchange
and the Plan’s recordkeeper are open for business. 

  
 4 

 1.21. “Year of Participation” means each twelve (12) month
period in which the Participant is eligible to participate in this Plan. Years of Participation shall include the periods for which the Participant was eligible to participate in the nonqualified deferred compensation plan maintained by ICT Group
Inc., as well as the period beginning January 1, 2010 and ending December 31, 2010 during which the Participant was employed; provided that the Participant was employed with ICT Group Inc. on February 2, 2010, the date ICT Group Inc.
was acquired by SYKES. Further, effective as of January 1, 2013, Years of Participation shall include a Participant’s years of service (each continuous 12-month period of service) that the
Participant was employed with Alpine Access, Inc. in a position of Director or above, provided, that such Participant was employed with Alpine Access, Inc. in such position on the date immediately preceding August 20, 2012, the date Alpine
Access, Inc. was acquired by SYKES or its Affiliate, and continued in such position or higher position following such date. Effective July 1, 2014 Years of Participation shall include all years of service (each continuous 12-month period of service) that the employee worked outside of the United States in a position that is the equivalent of a Director or above in the United States, as determined by the Administrator. 

ARTICLE II. Designation of Participants and Income Deferral. 

2.01. The Administrator shall have the sole and exclusive discretion to establish the criteria to determine those eligible
to participate from among the officers of SYKES who hold the offices currently designated by the titles of Director, Senior Director, Executive Director, Vice President, Global Vice President, Senior Vice President, Executive Vice President, Chief
Executive Officer and President. Officers meeting the criteria established by the Administrator shall become Participants effective as of the January 1 or July 1 which next follows the date they have met the criteria. Participation in the
Plan shall cease once the Participant becomes entitled to a distribution (other than an in-service benefit distribution) in accordance with Article IV. 

 

	 	2.02.    (a) 	 For any Fiscal Year, other than the Fiscal Year in which a Participant first becomes entitled to participate in the Plan, a Participant may elect to
defer a specific percentage (between 1% and 100%) of his base compensation or commissions and/or bonus earned during such Fiscal Year (regardless of when paid) as provided herein. Such election shall be made by the execution and delivery to the
Administrator (or its agent) of a Participation Agreement prior to the first day of such Fiscal Year. Such election shall become effective with respect to base compensation, commissions and/or bonuses earned after such Fiscal Year begins. An
election to defer under this Section 2.02(a) shall continue to apply to base compensation or commissions and/or bonuses earned in subsequent Fiscal Years, unless such election is modified by the Participant. Any modification shall be effective for
the next Fiscal Year and shall be made through the execution and delivery of a new Participation Agreement. 

  
 5 

	 	          (b)	 For the Fiscal Year in which an individual is first designated as eligible to participate in the Plan, pursuant to Section 2.01, the
Participant may elect to defer a specific percentage (between 1% and 100%) of his base compensation or commissions and/or bonus to be earned for the remainder of the Fiscal Year, a Participation Agreement must be submitted by the Participant to the
Administrator (or its agent) no later than thirty (30) days following the January 1 or July 1, whichever is applicable, on which such individual becomes designated as an eligible Participant. Any such election made in such
Participation Agreement shall be effective only with regard to base compensation or commissions and/or bonuses earned after the date the Participation Agreement is submitted to the Administrator. If a newly eligible Participant does not submit a
Participation Agreement within such period of time, such Participant will not be eligible to elect to defer compensation except in accordance with Section 2.02(a) above. An election to defer (or not to defer) under this Section 2.02(b) shall
continue to apply to base compensation or commissions and/or bonuses earned in subsequent Fiscal Years unless such election is modified by the Participant. Any modification shall be effective for the next Fiscal Year and shall be made through the
execution and delivery of a new Participation Agreement. 

  

	 	          (c)	 As part of his deferral election, a Participant may elect to receive all or a portion of the amounts deferred under (a) or (b) above as of
January 31st of a specified year (referred to as an “in-service” benefit) provided that the specified year selected is not earlier than the third Fiscal Year following the Fiscal Year for which the in-service benefit
is first elected. For example, if deferrals are elected for the 2016 Plan Year, the date of the in-service benefit distribution cannot be before January 15, 2019. Such election shall continue to apply to
deferrals made in subsequent years until modified or changed, provided, however, that the election shall lapse with respect to amounts deferred for the year in which the in- service benefit is to be paid. If
the in-service benefit election lapses, the Participant will be deemed to have elected to receive such amounts for which the in-service benefit election lapsed in a lump
sum at Separation from Service, unless another in-service benefit election is timely made. Any modification or change to the in-service benefit election will be
effective for amounts deferred for the next Fiscal Year. Further, if a Participant becomes entitled to a distribution under the Plan prior to the in-service benefit distribution date, he will be paid out in
accordance with Section 4.01. 

  
 6 

 Example: A Participant elects in 2015 to defer 10% of his
base salary for 2016. He further elects to have 50% of the amount deferred for 2016 paid as an in-service benefit paid on January 31, 2020, the remainder to be paid in the form of installments following a
Separation from Service. The Participant incurs a Separation from Service in 2021. Assuming the Participant does not change any of his elections, 50% of the amounts deferred for 2017, 2018 and 2019 will be paid as a lump sum in 2020 as an in-service benefit distribution. The other 50% deferred that was not subject to the in-service benefit election for all years (2017, 2018, 2019, 2020 and 2021), will be paid
in installments that will commence on the first day of the seventh month following the Participant’s Separation from Service. Amounts for which the in-service benefit election lapsed (50% of the elective
deferrals for 2020 and 2021) will be paid in a lump sum on the first day of the seventh month following Separation from Service. Since the in-service benefit election applies only to elective deferral amounts,
any matching contributions as described in Section 2.04 will be paid in installments following the Separation from Service. 
 2.03. Notwithstanding the foregoing, a Participant may cancel a deferral election made pursuant to 2.02 above, during a Fiscal Year with respect to which such election is in effect due to an Unforeseeable
Emergency or if necessary to receive a hardship distribution from a qualified cash or deferred arrangement pursuant to income Treasury Regulation Section 1.401(k)-1(d)(3). The Participant may make a new
deferral election pursuant to the provisions of Section 2.02(a) above, which new election shall only apply to amounts earned by the Participant after the end of the Fiscal Year in which such new election is delivered to the Administrator.

 2.04. SYKES will match a portion of amounts deferred by Participants who hold the offices currently designated
by the titles of President, Chief Executive Officer, Executive Vice President, Senior Vice President, Global Vice President and Vice President on a quarterly basis as follows: fifty percent (50%) match on the amount deferred by the Participants,
provided, that the matching contribution amount shall not exceed $12,000.00 per year for the President, Chief Executive Officer, and Executive Vice Presidents or $7,500.00 per year for Senior Vice Presidents, Global Vice Presidents and Vice
Presidents. Participants who hold the offices currently designated by the titles of Executive Director, Senior Director and Director shall not be entitled to receive any matching funds. The total amount of the matching contribution made to this Plan
will be made in the form of SYKES common stock, valued as of the Valuation Date for which the matching contribution is applicable, based on the closing price of a share of SYKES common stock as of such date as reported by the securities market on
which SYKES common stock is sold (or if such date is not a trading date, the closing price as of the next preceding trading date). If there is more than one securities market on which SYKES common stock is traded, the Administrator shall determine
the appropriate market for determining the common stock’s value for this purpose. If SYKES common stock is not traded on a securities market, the stock’s value will be determined by the Administrator in good faith. To the extent that
dividends are paid on the SYKES common stock shares that have been credited to a Participant’s Matching Contribution Account under the Plan, such dividend payments will be reinvested under the Plan as of the
ex-dividend date. This Section 2.04 is hereby effective with respect to amounts deferred for Plan Years beginning January 1, 2015. Amounts deferred for prior Plan Years to that date are subject to
the matching contribution provisions as set forth in the prior Plan document. 

  
 7 

 2.05. Amounts deferred in accordance with Section 2.02 and any matching
contribution credited in accordance with Section 2.04 shall be paid in accordance with Article IV. 

ARTICLE III. Contingency Payments, Investments and Forfeitures. 

3.01. SYKES shall establish a Deferred Compensation Account and Matching Contribution Account in the name of each
Participant for purposes of the Plan. Such amounts deferred by a Participant shall be credited to the Participant’s Deferred Compensation Account after each payroll period during the Fiscal Year. Matching contributions will be credited to the
Participant’s Matching Contribution Account of the end of each Fiscal Year quarter. Earnings on the deferred compensation shall be credited to the Participant’s Deferred Compensation Account each Valuation Date and statements reflecting
the balance of each Participant’s Deferred Compensation Account and Matching Contribution Account shall be prepared on a quarterly basis as soon as is practicable after the end of each quarter. A Deferred Compensation Account and Matching
Contribution Account shall be kept in the name of each Participant (or the Beneficiary of a deceased Participant) which shall reflect the value of the Participant’s benefit, or in the event that the Participant’s benefit has become vested
as provided herein, the value of any vested benefits, payable to such Participant or Beneficiary under the Plan. The Deferred Compensation Account and the Matching Contribution Account shall be credited or debited in accordance with the following
procedure at the end of each Valuation Date for purposes of determining earnings and losses: 
  

	 	(a)	 Payments - The total amount of any payments made from the accounts since the last Valuation Date shall be subtracted from the account balance that
existed as of the last Valuation Date. 

  

	 	(b)	 Deferred Compensation Contributions - Any deferred compensation contributions made by the Participant since the last Valuation Date shall be added
to the account balance that existed as of the last Valuation Date. 

  

	 	(c)	 Net Gain or Loss - Each Participant’s Deferred Compensation Account shall be increased or decreased to reflect a proportionate share of the net
increase or net decrease for each investment fund held in the Deferred Compensation Account, since the last Valuation Date. 

  

	 	(d)	 Matching Contributions - The entire amount of any matching contributions made by SYKES shall be added to the Matching Contribution Account balance
that existed as of the prior Valuation Date. 

  

	 	(e)	 Investment Transfers - The amount(s) necessary in order to effect an investment transfer requested by the participant shall be added to or
subtracted from each investment fund as required. Such transfers shall be made as soon as is practicable. 

  
 8 

 3.02. Until and except to the extent that all deferred benefits hereunder
are distributed to or vested in a Participant or Beneficiary from time to time in accordance with the provisions of the Plan, the interest of each Participant and Beneficiary therein is contingent only and is subject to forfeiture as provided in
this Plan. Title to and beneficial ownership of any assets, whether cash or investments, which SYKES may set aside to meet its Contingent Deferred Obligation hereunder, shall at all times remain in SYKES; and no Participant or Beneficiary shall
under any circumstances acquire any property interest and any specific assets of SYKES. 
 3.03. Any amounts
credited to the Deferred Compensation Account of a Participant shall be invested and reinvested in mutual funds, stocks, bonds, securities or any other assets that may be selected by the Administrator in its discretion, provided that it is the
intention of the Board in establishing this Plan that the Administrator will select investment vehicles which are substantially identical to those investment vehicles provided under the Sykes Enterprises, Inc. 401(k) Savings Plan and Trust. In
selecting investment vehicles, the Board may engage an investment consultant, and may delegate to such consultant authority to recommend investment choices be made available for investment within the Plan. Any such service may be charged to the
Participant’s account as an expense of administering the Plan. Participants may request that the Administrator allocate deferred compensation among investment vehicles selected by the Administrator on a daily basis; and may request reallocation
of amounts already deferred and earnings attributable thereto on the same basis. 
 3.04. As a condition of
participation in this Plan, the Participant agrees that on behalf of himself and his designated Beneficiary to assume all risk in connection with any decrease in value of the funds which are invested and which continue to be invested in accordance
with the provisions of this Plan. 
 ARTICLE IV. Distribution of Benefits, Vesting. 

4.01. The benefits under the Plan (unless they are forfeited under Section 4.01(e) or by the occurrence of any of the
events of forfeiture specified in Section 4.04 below) shall be paid or commence as of the dates set forth below: 
  

	 	(a)	 In the event of a Separation from Service, the Participant shall be entitled to the balance in his Deferred Compensation Account as of the date of
distribution. Payment of such amounts shall commence on the first day of the seventh month following Separation from Service. For example, if the Participant incurs a Separation from Service on September 3, 2015, payment will be made on
April 1, 2016. 

  

	 	(b)	 In the event of a Separation from Service, the Participant shall be entitled to a distribution of the SYKES common stock credited to his Matching
Contribution Account as of the date of distribution. The SYKES common stock held in the Matching Contribution Account will be distributed to the Participant on the first day of the seventh month following Separation from Service, subject to the

  
 9 

	 	 
vesting provisions of subsection 4.01(e) below, and the forfeiture provisions of Section 4.04. Notwithstanding the foregoing, fractional shares shall not be distributed. Any fractional
shares shall be liquidated and distributed in cash. 

  

	 	(c)	 Any in-service benefit of amounts deferred in accordance with Section 2.02, shall be paid on January
31st (or as soon as administratively possible following
that date) of the year selected by the Participant. The year of payment with respect to an in-service benefit is generally irrevocable unless the Participant requests a change and (i) the change does not
take effect until at least 12 months after the date on which the election is made, (ii) the change is made at least 12 months prior to the date the payment is scheduled to commence, and (iii) payment is deferred for a period of not less
than 5 years from the date payment would otherwise have been made (unless payment is being made for disability or death), and such request is permitted under Section 409A of the Code. 

 

	 	(d)	 In the event of a Change in Control, a Participant will be entitled to a distribution of the balance of his accounts. A Participant will be treated
as fully vested as of the effective date of the Change in Control. In the event of a Change in Control, the amounts credited to his Deferred Compensation Account and his Matching Contribution Account shall be distributed as of the first day of the
seventh month following the Change of Control. Notwithstanding anything to the contrary, in the event of a distribution of benefits as a result of a Change in Control, SYKES will increase the benefit by an amount sufficient to offset the income tax
obligations created by the distribution of benefits. 

  

	 	(e)	 Notwithstanding the foregoing, in the event the Participant incurs a Separation from Service (for reasons other than death, disability or
Retirement) with less than three (3) Years of Participation, any matching contributions will be forfeited. In the event that a Participant incurs a Separation from Service after more than three (3) Years of Participation, but after less
than five (5) Years of Participation, the Participant shall forfeit sixty-seven percent (67%) of the matching contribution and earnings thereon. In the event that a Participant incurs a Separation from Service after more than five
(5) Years of Participation but after less than seven (7) Years of Participation, the Participant shall forfeit thirty-three percent (33%) of the matching contribution and earnings thereon. Once the Participant completes seven
(7) Years of Participation he will be fully vested with respect to the shares of SYKES common stock credited to his Matching Contribution Account. Further, a Participant shall be fully vested upon death, Disability or Retirement. Participant
will be fully vested in the event the Plan is terminated in accordance with section 6.02. 

  
 10 

	 	(f)	 Any nonvested amounts shall be forfeited and will be deducted from the Participant’s bookkeeping account upon distribution of the vested
account balance. 

  

	 	(g)	 In the event of death of the Participant while still an employee, the balance (or remaining balance) in the Participant’s Deferred Compensation
Account and any shares of SYKES common stock in the Matching Contribution Account will be distributed to the Participant’s named Beneficiary on the first day of the second month following the Participant’s death.

  

	 	(h)	 In the event of the Participant’s Disability while still an employee as defined herein, the Participant’s Deferred Compensation Account
and total distribution of the shares of SYKES common stock held in the Matching Contribution Account will be paid to the Participant on the first day of the second month following the Participant’s Disability. 

 

	 	(i)	 In the event an alternate payee is entitled to an accelerated payment pursuant to section 5.02(b), a lump sum distribution from the
Participant’s Deferred Compensation Account and a distribution of the vested shares of SYKES common stock credited to the Matching Contribution Account will be paid to the alternate payee based on the provisions of the domestic relations order
as soon as administratively feasible following the date the Administrator approves the domestic relations order. 

 4.02. Benefits shall be paid in either the form of a lump sum or installments as set forth below and as may be elected by the Participant: 

 

	 	(a)	 In-service benefit distributions shall be made in the form of a lump sum. 

 

	 	(b)	 Distributions of any amounts deferred in accordance with Section 2.02(a) and 2.02(b) and any related Matching Contributions as a result of a Change
in Control, death of the Participant or the Participant incurring a Disability shall be paid in the form of a lump sum. 

  

	 	(c)	 For amounts deferred for Fiscal Years beginning on or after January 1, 2016 in accordance with Sections 2.02(a) and 2.02(b), and any related
Matching Contributions, a Participant may elect to have all or a portion of the amount credited to his accounts paid in one or more of the following forms of payment with respect to benefits to be paid as a result of the Participant’s
Separation from Service: 

  
 11 

	 	(1)	 a lump sum, or 

  

	 	(2)	 annual installments over a term certain as elected by the Participant of either 5 or 10 years (the annual installments shall commence as of the
first of the seventh month following the Separation from Service and each anniversary thereafter). 

 Such election shall be made in accordance with the forms provided by the Plan Administrator. Such election shall apply to amounts credited for all subsequent Fiscal Years unless changed prior to a
subsequent Fiscal Year in accordance with forms provided by the Plan Administrator. If no election is made, the payment of amounts credited to the Deferred Compensation Account and the Matching Contribution Account shall be made in a lump sum. Such
election may be changed with respect to amounts credited for prior Fiscal Years, in accordance with Section 4.02(f). 
  

	 	(d)	 For amounts credited to the Participant’s accounts for periods ending prior to January 1, 2016, such amounts shall be paid in the form of
a lump sum unless the Participant makes a subsequent election to apply a different form of payment to all or a part of such amounts credited in accordance with Section 4.02(f). 

 

	 	(e)	 If a Participant elects installment payments, annual payments will be made beginning as of the payment commencement date for such installments and
shall continue on each anniversary thereof until the number of installment payments specified in the election has been paid. The amount of each installment payment shall be determined by dividing (i) by (ii), where (i) equals the account
balance as of the valuation date and (ii) equals the remaining number of installment payments. Installment payments shall be treated as a single payment. 

 

	 	(f)	 Such election or deemed election as to the form is generally irrevocable unless (i) the change does not take effect until at least 12 months
after the date on which the election is made, (ii) the change is made at least 12 months prior to the date the payment is scheduled to commence, and (iii) payment is deferred for a period of not less than 5 years from the date payment
would otherwise have been made (unless payment is being made for disability or death) and such request is permitted under Section 409A of the Code. Any election to change the form of payment will be deemed to have been made as of the following
January 1. 

  
 12 

 For example, if a Participant elected to change the form of distribution
from lump sum to installments following a Separation from Service on February 1, 2016, his election would be deemed to have been made on January 1, 2017 and would not be effective until January 1, 2018, and his distribution would not
commence for 5 years beyond the date that is seven months following his Separation from Service. If after making the election, the Participant is terminated prior to January 1, 2018, his new election would not apply and the distribution would
be made in a lump sum on the first day of the seventh month following Separation from Service. 
 4.03. A
Participant shall have the right to designate one or more Beneficiaries who are to succeed to his contingent right to receive future payments under the Plan in the event of his death. In case of a failure to designate or the death of a designated
Beneficiary without a designated successor, distribution shall be made to the Participant’s estate. Such designation must be made on a form (paper or electronic) provided by the Administrator. Beneficiaries may be changed without the consent of
any prior Beneficiaries. 
 4.04. Notwithstanding anything herein contained to the contrary, no payment of any
then unpaid distribution of SYKES shares of common stock credited to the Matching Contribution Accounting shall be made and all rights of the Participant, his designated Beneficiary, executors or administrators, or any other person to receive
payments of such matching contributions shall be forfeited if any of the following events shall occur: 
  

	 	(a)	 The Participant is terminated for “Cause.” For the purposes of this Plan, SYKES shall have “Cause” to terminate a
Participant’s employment hereunder: (i) if the Participant engages in conduct which has caused or is reasonably likely to cause demonstrable and serious injury to SYKES; (ii) if the Participant is convicted of a felony as evidenced by
a binding and final judgment, order, or decree of a court of competent jurisdiction; (iii) for the Participant’s neglect of his duties hereunder or the Participant’s refusal to perform his duties or responsibilities hereunder as
determined by SYKES’ Board of Directors in good faith; (iv) for the Participant’s chronic absenteeism; (v) for the Participant’s use of illegal drugs; (vi) for the Participant’s insobriety while performing his or
her duties hereunder; or (vii) for any act of dishonesty, embezzlement or falsification of reports, records, or information submitted by the Participant to SYKES. Notwithstanding the foregoing, to the extent the Participant is terminated for
Cause under the terms of any employment agreement between the Participant and SYKES, such Participant shall also be deemed to be terminated for Cause for purposes of this Plan. 

  
 13 

	 	(b)	 The Participant enters into a business or employment which the Administrator determines to be in violation of any
non-compete agreement signed by the Participant in favor of SYKES or a subsidiary. 

  

	 	(c)	 The Participant fails to fully comply with the terms of any confidentiality agreement signed by the Participant in favor of SYKES or a subsidiary or
affiliate, as determined by the Administrator. 

 4.05. The Administrator may at any time and
from time to time order all or any part of the value of the contingent right of a Participant or Beneficiary to receive future payments without forfeiture. 
 ARTICLE V. General Provisions. 
 5.01. Nothing contained in
this Plan and no actions taken pursuant to the provisions of this Plan shall create or be construed to create a trust of any kind, or a fiduciary relationship between SYKES and a Participant, his designated Beneficiary or any other person. Any
funds, which may be invested under the provisions of this Plan, shall continue for all purposes to be part of the general funds of SYKES and no person other than SYKES shall by virtue of the provisions of this Plan have any interest in such funds.
To the extent that any person acquires a right to receive payments from SYKES under this Plan, such right shall be no greater than the right of any unsecured general creditor of SYKES. 

 

	 	5.02.   (a)	 The right of a Participant or any other person to the payment of deferred compensation or other benefits under this Plan shall not be assigned,
transferred, pledged or encumbered except by will or by the laws of descent and distribution. 

  

	 	       (b)   (1)	 Notwithstanding the provisions of subsection (a) above, the Administrator may make payments to an alternate payee in accordance with the terms
of the domestic relations order (as defined in Code Section 414(p)(l)(B)). Payments to such alternate payee shall be paid in accordance with the terms of the domestic relations order and section 4.01(i). 

 

	 	(2)	 The Administrator may promulgate any additional rules and regulations it deems necessary or appropriate to govern this subsection (b).

 5.03. If the Administrator shall find that any person to whom any payment is payable under
this Plan is unable to care for his affairs because of illness or accident, or is a minor, any payment due (unless a prior claim therefore shall have been made by a duly appointed guardian or other legal representative) may be paid to the spouse, a
child, a parent, or a brother or sister, or to any person deemed by the Administrator to have incurred expense for such person otherwise entitled to payment, in such manner and proportions as the Administrator may determine. Any such payment shall
be in a complete discharge of the liabilities of SYKES to the Participant or person under this Plan. 

  
 14 

 5.04. Nothing contained in this Plan shall be construed as conferring upon a
Participant the right to continue in the employ of SYKES as an Executive or in any other capacity. 
 5.05. The
Administrator shall have full power and authority to interpret, construe and administer this Plan; and the Administrator’s interpretations and construction thereof, and actions thereunder, including an valuation of a Deferred Compensation
Account or Matching Contribution Account, or the amount or recipient of the payment to be made therefrom, shall be binding and conclusive upon all persons for all purposes. No member of the Board of SYKES shall be liable to any person for any action
taken or omitted in connection with the interpretation and administration of this Plan, unless attributable to his own willful misconduct or lack of good faith. 
 5.06. This Plan shall be binding upon and inure to the benefit of SYKES, its successors and assigns, and the Participant and his heirs, executors, administrators and legal representatives. 

5.07. In no event shall any payments be made pursuant to the Plan that fail to satisfy the restrictions on acceleration of
distributions imposed by Section 409A of the Code (including, but not limited to, any payments that would be made in the event of the termination of the Plan). 
 5.08. The Plan constitutes an unsecured promise by SYKES to pay benefits in the future. Participants shall have the status of general unsecured creditors. The Plan is unfunded for Federal tax purposes and
for purposes of Title I of the Employee Retirement Income Security Act of 1974. All amounts credited to a Participant’s accounts will remain the general assets of SYKES and shall remain subject to the claims of SYKES’ creditors until such
amounts are distributed to the Participants. 
 5.09. The Administrator shall establish such accounting
procedures as are necessary to implement the provisions of this Plan. 
 5.10. The Plan shall not be deemed to
constitute a contract between SYKES and any Participant, nor to be consideration for the employment of any Participant. Nothing in the Plan shall give a Participant the right to be retained in the employ of SYKES; all Participants shall remain
subject to discharge or discipline as employees to the same extent as if the Plan had not been adopted. 
 5.11.
The invalidity of any portion of this Plan shall not invalidate the remainder and the remainder shall continue in full force and effect. 
 5.12. SYKES intends for this Plan to conform in all respects to the requirements under Section 409A of the Code, the failure of which would result in the imposition or accrual of penalties, interest or
additional taxes under Section 409A of the Code (the “Section 409A Requirements”). Accordingly, SYKES intends for this Plan to be interpreted, construed, 

  
 15 

 
administered and applied in a manner as shall meet and comply with the Section 409A Requirements, and in the event of any inconsistency between this Plan and the Section 409A Requirements, this
Plan shall be reformed so as to meet the Section 409A Requirements. Any reference in this Plan to Section 409A of the Code, or any subsection thereof, shall be deemed to mean and include, to the extent then applicable and then in force and effect
(but not to the extent overruled, limited or superseded), published rulings, notices and similar announcements issued by the Internal Revenue Service under or interpreting Section 409A of the Code and regulations (proposed, temporary or final)
issued by the Secretary of the Treasury under or interpreting Section 409A of the Code. 
 5.13. This instrument
shall be construed in accordance with and governed by the laws of the State of Florida, to the extent not superseded by the laws of the United States. 
 5.14. Nothing contained in the Plan shall be deemed to give any Participant any equity or other interest in the assets, business or affairs of SYKES. No Participant in the Plan shall have a security
interest in assets of SYKES used to make contributions or pay benefits. 
 5.15. Throughout this Plan, and
whenever appropriate, the masculine gender shall be deemed to include the feminine and neuter; the singular, the plural; and vice versa. 
 ARTICLE VI. Amendment and Termination. 
 6.01. The
Administrator may amend this Plan without the consent of any Participant as necessary to cause the Plan to continue to satisfy the requirements of Section 409A of the Code as the same may be amended from time to time. 

6.02. Although SYKES anticipates that it will continue the Plan for an indefinite period of time, there is no guarantee
that SYKES will continue the Plan or will not terminate the Plan as any time in the future. Accordingly, SYKES reserves the right to discontinue its sponsorship of the Plan by action of the Board. 

No payment of any Participant’s benefits under the Plan may be accelerated as a result of the termination of the
Plan unless: 
  

	 	(a)	 The Plan is terminated within the period of thirty (30) days preceding or the twelve (12) months following a change in control event (as
this term is defined in Treasury Regulations Section 1.409A-2(i)(5)); 

  

	 	(b)	 The Plan is terminated within twelve (12) months of a corporate dissolution or is terminated with the approval of a bankruptcy court overseeing
a bankruptcy of SYKES. 

  

	 	(c)	 SYKES terminates the Plan and all other similar deferred compensation arrangements that would be aggregated with the Plan under Treasury Regulation
Section 1.409A-1(c), provided that (i) any benefits payable as a result of the termination (other than benefits that would have been payable under the terms of the Plan

  
 16 

	 	 
without regard to the termination) are not paid until at least twelve (12) months after the date of termination of the Plan, (ii) all benefit payments under the Plan are completed
within twenty-four (24) months after the date of termination of the Plan, and (iii) SYKES does not adopt a new or replacement deferred compensation plan within three (3) years after the date of termination of the Plan.

 IN WITNESS WHEREOF, SYKES has caused this Plan to be executed by its duly authorized
office on this 9th day of December, 2015. 
  

			
	SYKES ENTERPRISES, INCORPORATED
		
	 By:
	 	 /s/ James T. Holder

  
 17

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