Document:

[***] CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS
DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES ACT
OF 1933, AS AMENDED.

 

Exhibit 10.31

 

INTERNET
SERVICES AGREEMENT

 

This Internet Services Agreement (“Agreement”) is made this 18th
day of June, 2003 by and between YP Web Partners, L.L.C., d/b/a YPSolutions, a
Louisiana limited liability company with offices at 3445 North Causeway
Boulevard, Suite 401, Metairie, LA 70002 (“YPS”), and R.H. Donnelley Publishing
& Advertising, Inc., a Kansas corporation, with offices at 5454 West 110th
Street, Overland Park, Kansas 66211 (“Publisher”). YPS and Publisher are
sometimes referred to herein as the “Parties” and individually as a “Party.”

 

Recitals

 

A.           YPS
offers Internet services, including consulting, Internet yellow pages directory
infrastructure, portal design, content, hosting, web site building, traffic
optimization, and other services to telephone directory publishers.

 

B.           
Publisher compiles, publishes and distributes printed white and yellow pages
telephone directories in markets located in 18 states.

 

C.           
YPS and Publisher desire to enter into a business relationship pursuant to
which, among other things, (i) YPS will convert certain (as specified herein)
of Publisher’s printed telephone directories into a digital format accessible
on the Internet and build web sites for Publisher on which those digitized
directories will reside, (ii) YPS will host and promote Publisher’s web sites
on the Internet, including providing all hardware and software support
necessary to host Publisher’s web sites and display Publisher’s directories on
the Internet, (iii) YPS will provide Publisher with web-based listings
management software and other tools necessary to permit Publisher’s maintenance
and control of listings and graphic data on Publisher’s web sites, and (iv) YPS
will provide training and support to Publisher’s technical staff to enable them
to access and use YPS’s proprietary systems and software for the purpose of
supporting and maintaining Publisher’s web sites.

 

D.           YPS and
Publisher also desire to provide a framework for the addition of new products
and services, such as services that support web based commercial transactions,
which Publisher may elect to purchase from YPS during the term of this
Agreement.

 

E.           
This Agreement is intended to delineate the terms and conditions applicable to
the products and services to be provided by YPS to Publisher within the context
of the business relationship hereby established between the Parties.

 

Agreement

 

Now, therefore, in consideration of the mutual covenants set forth in
this Agreement, YPS and Publisher agree as follows:

 

 

1.            
Definitions. For the purposes of this Agreement, the following terms
will have the indicated meanings:

 

1.1          
“Beta Version” means the initial test system of each of Publisher’s Web Sites,
which is tested through the Internet by Publisher.

 

1.2          
“CityBoss Product” means YPS’s proprietary product that displays portal-based
interactive community pages containing content such as:  local weather,
headline news, maps/driving directions, event tickets, links to national Yellow
Pages, stock quotes, an apartment finder, and relocation tools to users.

 

1.3          
“Directory” or “Directories” means each and every issue of the printed white
and/or yellow pages telephone directories published and distributed by
Publisher that are individually or collectively subject to this Agreement by
virtue of having been identified in or pursuant to this Agreement or that are
added to this Agreement from time to time by Publisher in accordance with the
terms hereof. Each issue of the Directories covered by this Agreement shall
constitute a Directory for which the products and services contemplated in this
Agreement shall be provided.

 

1.4          
“Directory Content” means the white pages, yellow pages, and other sections and
components of each of the Directories (including without limitation listings,
display advertisements, in-column advertisements, extra lines, filler,
disclaimers, call-out boxes, data files, reports, galley file, HIP file, WADS
and CAPS files), which are delivered by or on behalf of Publisher to YPS.

 

1.5          
“Directory Infrastructure Systems” means YPS’s server computer(s) and other
hardware systems, and YPS’s ListBoss and PageBoss software programs and other
software programs utilized by YPS in providing Web Site development and Web
Site hosting services related to the Directories.

 

1.6          
“Domain Name” is the alpha-numeric name associated with a Web Site, Web Page or
Electronic Mail addressed to Publisher.

 

1.7          
“Effective Date” means the day and year first above written on this Agreement.

 

1.8          
“Electronic Mail” or “Email” means any communication transmitted via the
Internet that is stored in the recipient’s Email box.

 

1.9          
“Final Version” means the Beta Version of Publisher’s Directory that has been
fully tested, modified, and accepted by Publisher for use on the World Wide
Web.

 

 

1.10        
“General Web Site Specifications” means the general specifications and
requirements applicable to the Web Sites, which are set forth in Exhibit B to
this Agreement.

 

1.11        
“Hour” means 60 minutes spent by one developer.

 

1.12        
“HTML Code” means hypertext mark-up language which is the language commonly
used for developing the appearance of Web Sites.

 

1.13        
“Intellectual Property Rights” means (i) rights in any patent, copyright,
trademark, trade dress, and trade name, (ii) related registrations and
applications for registration, and (iii) trade secrets, moral rights and good
will.

 

1.14        
“Internet” means the global computer network comprising interconnected networks
using standard Protocols.

 

1.15        
“Internet Service Provider” or “ISP” means an entity that enables the uploading
and downloading of data between remote computers and the Internet.

 

1.16        
“ListBoss Product” means YPS’s proprietary product that displays yellow pages
listing information to users with a look and feel similar to that of popular
web based search engines.

 

1.17        
“Maintenance and Support Documentation” means and includes the organized
collection of records that describes the structure, purpose, operation,
maintenance, and data requirements for a computer program, operating system, or
hardware device.

 

1.18        
“PageBoss” means YPS’s proprietary product that displays yellow pages
information to users with a look and feel similar to that of the printed
Directories.

 

1.19        
“Project Manager” means one of each Party’s employees designated from time to
time by each Party who will act as a liaison between the Parties and as each
Party’s respective project manager.

 

1.20        
“Protocols” means a set of rules that regulate the way data is transmitted
between computers, more specifically the Internet standard TCP/IP protocols,
including standards for HTML Code.

 

1.21        
“Significant Security Breach” means any unauthorized third party access to the
Directory Infrastructure Systems or to YPS-protected data via an Internet
connection. Significant Security Breaches are further defined in the Web Hosting
Specifications attached to this Agreement as Exhibit C.

 

 

1.22        
“Web Page” means each individual screen display contained in a Web Site
consisting of information and data that is rendered by a web browser interface.

 

1.23        
“Web Portals” means interactive, Publisher-branded Web Pages included within
Web Sites that contain live links to web sites on the World Wide Web.

 

1.24        
“Web Site” means all Web Pages associated with Publisher’s uniform resource
locator (URL) that are stored on YPS’s Internet server computer.

 

1.25        
“Web Site Specifications” means the specifications developed by the Parties
pursuant to this Agreement that are specific to each Web Site. Unless otherwise
provided in the Web Site Specifications for a particular Web Site, the Web Site
Specifications shall be deemed to incorporate and include the General Web Site
Specifications.

 

1.26        
“Web Host” means an entity that stores third-party Web Sites on its Internet
server computer, receives or stores commands or data transmitted by Internet
users, transmits Web Page data to users’ Internet addresses, and performs
maintenance of the systems used in the performance of such services.

 

1.27        
“World Wide Web” or “WWW” is a subset of the Internet, and is a common system
for browsing Internet Web Sites.

 

2.           
Exhibits and Schedules. The following exhibits and schedules,
which are attached to this Agreement, are incorporated into, and made a part
of, this Agreement:

 

Exhibit / Schedule

 

Exhibit A – Directory
Conversion Schedule

Exhibit B – General Web Site
Specifications

Exhibit C – Web Hosting
Specifications

Exhibit D – Enhancements and
Upgrades Specifications

Exhibit E – Third Party
Software List

Exhibit F – Directories List

Exhibit G – Project
Compensation Schedule

Exhibit H – Form of
Preferred Escrow Agreement

 

3.            Conversion
of Directories. YPS will provide the following products and services to
Publisher to facilitate the conversion of the Directories into an
Internet-accessible format:

 

 

3.1          
Conversion. Upon delivery of the Directory Content for each Directory,
YPS will convert the Directory Content from Publisher’s publishing system
format into the data format utilized by YPS and fully compatible with the
Directory Infrastructure Systems (the “Internet Format”). The Directory Content
shall be delivered by Publisher in the format specified in the Directory
Conversion Schedule attached to this Agreement as Exhibit A.  The
conversion of the Directory Content shall be done by YPS in accordance with the
Directory Conversion Schedule.  The converted Directory Content shall
conform to, and function under, standard HTML Code conventions.

 

3.2          
Placement on Web Sites. Upon satisfactory conversion of a Directory’s
Directory Content, YPS will incorporate the Directory Content into the Web Site
developed for that Directory pursuant to this Agreement.  The parties
acknowledge and agree that the Directory Content for each publication issue of
a Directory covered by this Agreement will be incorporated into, and replace,
the Directory Content of the previous issue of that Directory that has been
incorporated into the Directory’s Web Site.

 

3.3          
Conversion Due Dates. For each Directory, Publisher will deliver the
Directory Content to YPS in accordance with the delivery schedule provided, or
to be provided, in the Directory Conversion Schedule. Upon written notice to
YPS, Publisher may modify the delivery schedule for any of the Directories,
provided that Publisher complies with the minimum lead time requirements set
forth in this Agreement.

 

3.4          
Conversion Programming. To facilitate the conversion of the Directory
Content to the Internet Format, YPS will develop one or more software
conversion programs (“Conversion Utilities”) and/or modify the software
programs utilized by the Directory Infrastructure Systems to permit the
conversion of data from the format used by Publisher’s publishing systems to
the Internet Format.  This conversion of the Directory Content, including
the Conversion Utilities, shall conform to the standards, and be completed
within the time deadlines, specified in the Directory Conversion Schedule.
 Upon timely and satisfactory completion of the Conversion Utilities, YPS
shall be entitled to bill Publisher for the one-time Initial Conversion Set-up
Fee specified in the Project Compensation Schedule attached to this Agreement
as Exhibit G.

 

3.5          
Designation of Directories.

 

3.5.1       
Initial Directories. The Parties agree that the July 2003 publication
issue of Publisher’s Las Vegas, Nevada Sprint Yellow Pages telephone directory
will be the first of the Directories subject to this Agreement. During the
first year of this Agreement’s term, Publisher at its discretion may from time
to time designate publication issues or other directories it publishes as
Directories subject to this Agreement; Publisher shall make its designation by
notifying YPS in writing of any such Directories. 

 

 

3.5.2       
IYP Plan. On or before the expiration of the first year of this Agreement’s
term, Publisher shall develop and provide to YPS an Internet Yellow Pages Plan
(the “IYP Plan”) consistent with the terms of this Agreement, which will
provide a comprehensive designation of the publication issues of directories it
publishes as Directories subject to this Agreement.  In developing the IYP
Plan, Publisher shall have the right to designate anywhere from none to all of
its directory publications as Directories subject to this Agreement. The
Directories designated in the IYP Plan shall include the Directories previously
designated as subject to this Agreement by Publisher; provided however that
Publisher may elect not to include any such Directories for which YPS has not
yet commenced providing the products and services contemplated herein.
Publisher shall commit to implementing the products and services provided for
in this Agreement that are identified in the IYP Plan for a minimum of two full
publication cycles of each Directory designated in the Plan (inclusive of any
publication cycles already commenced or completed with respect to Directories
previously made subject to this Agreement), subject to Publisher’s right to
substitute Directories as provided herein.

 

3.5.3       
Additional and Substitute Directories. After submission of the IYP Plan,
Publisher, at any time during the remaining term of this Agreement, may add
other directories published by Publisher to, or substitute any such directories
for one or more of, the Directories designated in the IYP Plan, provided the
substitution of Directories does not result in a material decrease in the
compensation payable to YPS pursuant to this Agreement. Publisher shall make
such additions or substitutions by providing YPS with written notification
thereof.

 

3.5.4       
Information Required; Limitations on Designations. Publisher will
provide YPS with the Print Delivery Start Date for each issue of each Directory
designated, added or substituted by Publisher pursuant to written notifications
provided by Publisher to YPS or as part of the IYP Plan submitted to YPS in
accordance with the foregoing provisions. The Print Delivery Start Dates and
other applicable production deadlines established by Publisher will be added to
the Directory Conversion Schedule and YPS thereafter shall be obligated to
provide the products and services contemplated by this Agreement with respect
to all such Directories. Notwithstanding the Publisher’s discretion to
designate, add and substitute Directories as subject to this Agreement, the
designation, addition or substitution of any Directory that in effect would
extend the term of this Agreement beyond December 31, 2006 may be made only
upon the mutual, written agreement of the Parties.

 

3.5.5       
Minimum Lead Time and Performance Deadlines. For each Directory, Publisher
shall provide YPS with the minimum lead times specified in this Section, and
YPS shall meet the performance deadlines required hereby and by other
provisions of this Agreement, unless otherwise agreed by the Parties.

 

 

The Parties shall cooperate
in good faith in making adjustments to the lead time and performance deadline
requirements for each Directory, as necessary to coordinate YPS’s delivery of
the Final Version of each Web Site with the printing and distribution schedules
of the corresponding Directory. The minimum lead time and performance deadlines
for each Directory are as follows:

 

(a)
Publisher will provide YPS with notification of the designation, addition or
substitution of any Directory made subject to this Agreement at least sixty (60)
days prior to the Directory’s Print Delivery Start Date, except for Directories
made subject to this Agreement pursuant to an exercise of Publisher’s First
Option Right in accordance with Section 10.8 of this Agreement;

 

(b)
Publisher will provide YPS with notification of any change in the Print
Delivery Start Date for each Directory at least fifteen (15) days prior to the
changed Print Delivery Start Date;

 

(c)
The Parties will use commercially reasonable efforts to complete the
development of Web Site Specifications for each Web Site at least thirty (30)
days prior to the applicable Print Delivery Start Date;

 

(d)
YPS will complete the conversion of each Directory and host the Beta Version of
the Web Site relating thereto within ten (10) days of Publisher’s delivery of
all of the Directory Content of such Directory.

 

4.            
Web Site Development and Delivery. YPS will provide the following
products and services to the Publisher to facilitate the placement of the
Directories on one or more Web Sites developed for publication by YPS:

 

4.1          
Web Site Development. YPS shall develop for Publisher a Web Site
dedicated to each of the Directories converted to the Internet Format. Each Web
Site shall be developed by YPS in accordance with the specifications and
requirements to be developed by the Parties for that Web Site, which among
other things shall graphically and textually illustrate the Web Pages to be
incorporated into the Web Site (including images and graphics) and the
functionality Publisher requires between (a) multiple Web Pages, (b) each Web
Page and Internet users, and (c) the Web Site and other Web Sites on the World
Wide Web (the “Web Site Specifications”). Without limiting the generality of
the forgoing, each Web Site will include, or incorporate the features of, the
PageBoss Product, and the ListBoss Product. The Web Site Specifications for
each Web Site shall be consistent with the general specifications and
requirements set forth in Exhibit B to the Agreement (the “General Web Site
Specifications”).

 

4.2          
Acceptance Testing and Acceptance. YPS shall host on its Internet server
a Beta Version of each Web Site for Publisher’s inspection and testing over

 

 

the Internet on or before
the Print Delivery Start Date for the Directory identified in the applicable
Web Site Specifications. The Beta Version shall conform to, and comply with,
the Web Site Specifications applicable to that Web Site. Access to the Beta
Version will be limited to Publisher and will be password protected. For each
Web Site, Publisher shall perform a complete inspection and testing of all
aspects of the Beta Version. Publisher shall indicate its acceptance of the
Beta Version in writing or Publisher shall request modifications to the Beta
Version which shall be consistent with the Web Site Specifications. YPS shall
incorporate Publisher’s requested modifications into the Web Site after
consultation with Publisher’s Project Manager. Upon the satisfactory
incorporation of Publisher’s requested modifications into the Web Site,
Publisher shall indicate its acceptance of the Beta Version in writing. The
Parties shall use commercially reasonable efforts to modify and complete
acceptance of the Beta Version within five (5) days after the initial hosting
thereof on YPS’s Internet server.

 

4.3          
Delivery. YPS’s delivery of Publisher’s Final Version of the Web Site
for each Directory shall consist of YPS’s posting of Publisher’s Web Site to
YPS’s Internet server for use on the World Wide Web. The delivery of the Final
Version shall be made and completed on or before the applicable Directory
Delivery Start Date. Upon delivery, YPS shall be entitled to bill Publisher for
the applicable Annual Directory Fee specified in the Project Compensation
Schedule.

 

4.4          
Duration. Each Web Site will be hosted pursuant to the terms of this
Agreement and will be available on the World Wide Web (referred to herein as
“duration”) throughout the publication cycle of the Directory to which the Web
Site relates. Accordingly, modifications to the Web Sites may be required
during their duration to correct or update live links to web sites of
Publisher’s advertising customers, live links within Web Portals, Directory
Content, and other content included in the Web Site. Publisher may make these
modifications through the use of the programs provided by YPS. Publisher also
may require certain Web Site modification services from YPS, which shall be
provided by YPS in accordance with the Modification Services Standards set
forth in the Web Site Specifications. These modification services will be
provided in consideration for the fees specified in the Project Compensation
Schedule.

 

5.            Development
and Support of Web Portals.

 

5.1          
Development. For each Web Site, YPS will create one or more Web Portals
(as directed by Publisher), the content of which will consist primarily of an
interactive community guide for the market area covered by the Directory to
which the Web Site relates. Each Web Portal will be branded with Publisher’s
brands and/or marks, including Publisher’s trade names, logos, color schemes,
and other trade dress, in accordance with the Web Site Specifications
established for each Web Site and with Publisher’s direction concerning the use
of its brands and marks. Publisher will review and approve the use of
Publisher’s brands and marks for each such Web Site as part of its review and
testing of the Beta Version

 

 

for that Web Site. Each Web
Portal shall function in accordance with the applicable functionality standards
set forth in the Web Site Specifications and will be submitted to Publisher for
inspection and testing as part of the Beta Version for the Web Site to which
the Web Portal relates. Without limiting the generality of the foregoing, each
Web Portal will include, or incorporate the features of, the CityBoss Product.

 

5.2          
YPS – Provided Content.
YPS will provide Basic Content for the Web Portals. The available items of
Basic Content, which are identified and described in the Web Site Specifications,
may be modified from time to time by the mutual agreement of the Parties.
Publisher shall select the Basic Content for each Web Portal in conjunction
with the development of Web Site Specifications for each Web Site. The Basic
Content will be provided to Publisher at no additional charge. YPS also will
make available to Publisher the Transactional Content and Additional Content
identified and described in the Web Site Specifications. The Additional Content
and Transactional Content will be provided upon the terms specified in the Web
Site Specifications and upon such other terms as are agreed to in writing by
the Parties. Each Party acknowledges that the specific terms and conditions
governing the provisioning of the Transactional Content will be negotiated
after the Effective Date of this Agreement. These terms and conditions shall be
expressed in a written addendum to this Agreement.

 

5.3          
Support. YPS shall maintain each Web Portal for the duration of the Web
Site to which the Web Portal relates. This maintenance will include, without
limitation, maintaining live links to other web sites on the World Wide Web
that are fully functional and content appropriate. YPS shall be responsible for
making any necessary arrangements with such other web sites for the display of
appropriate and timely Basic Content, Transactional Content, and Additional
Content included in the Web Portal. Publisher shall have no responsibility for,
or obligation arising from, any such arrangement to the extent it relates to
content provided by YPS.

 

5.4          
Publisher-Provided Content. Publisher shall have the right to add or
make changes to the content of any Web Site, including any Web Portal, and to
incorporate web features and products provided by other vendors into any of the
Web Sites and Web Portals, provided such changes and incorporated products are
compatible with the functionality standards applicable to that Web Portal. Any
such Publisher-provided content will be incorporated into the Web Portal by YPS
based on the fees, if any, specified in the Project Compensation Schedule.

 

5.5          
Nested Web Portals. Publisher shall have the right to require the
development of Web Portals that serve as the initial Web Page for more than one
Directory (the “Anchor Web Portal”) and secondary Web Portals for each such
Directory, which can be accessed through the Anchor Web Portal. Additionally,

 

 

Publisher may require that
YPS configure Web Portals for various Directories in other ways as Publisher
reasonably deems necessary or desirable.

 

6.            Web
Hosting. YPS shall provide comprehensive web hosting and related services
in support of each Web Site throughout the publication cycle of each Directory
to which the Web Site relates upon the following terms:

 

6.1          
YPS Internet Server. YPS shall store Publisher’s Web Sites on YPS’s
Internet servers or the Internet servers of YPS’s subcontractors (collectively,
“YPS’s Internet servers”). YPS’s Internet servers shall meet and be maintained
in accordance with the Internet Server and Connectivity Standards set forth in
the Web Hosting Specifications attached as Exhibit C to this Agreement.

 

6.2          
Connectivity. YPS will maintain, and cause its subcontractors and
affiliates to maintain, a dedicated, redundant connection to the Internet,
which will be capable of not less than a T1 transmission rate.

 

6.3          
Availability. YPS shall maintain the Directory Infrastructure Systems
and, except for regularly scheduled maintenance, shall keep them in continuous
operation. If the Directory Infrastructure Systems experience Downtime (as
defined in the Web Hosting Specifications) that has a continuous duration of
more than one (1) hour (each such occurrence of Downtime is referred to as a
“Significant Downtime Event”) or for more than a cumulative period of one hour
during any given calendar month and the Downtime is the result of a Directory
Infrastructure Systems failure, then YPS shall credit to Publisher [***] of the
Monthly Maintenance Fee for each Significant Downtime Event and for each hour
of cumulative Downtime. Any such credit shall be applied during the next
month’s billing cycle and shall not exceed the total amount of the Monthly
Maintenance Fee applicable to that billing cycle. This credit shall be in
addition to any remedies available to Publisher for a material breach of this
Agreement. YPS immediately shall report to Publisher any occurrence of Downtime
of which YPS becomes aware. Such reports shall be made by email and/or
telephone calls, as directed by Publisher.

 

6.4          
Security. YPS shall take commercially reasonable steps to prevent
security breaches in YPS’s Internet servers’ interaction with Publisher and in
YPS’s Internet servers’ interaction with resources or users outside of any
firewall that is implemented on YPS’s Internet servers. Such steps at a minimum
will include the security measures and systems specified in the Web Hosting
Specifications. YPS shall immediately notify Publisher of any Significant
Security Breach (as defined in the Web Hosting Specifications) and shall
implement remedial measures to alleviate Significant Security Breaches within
the time frames and in accordance with the requirements set forth in the Web
Hosting Specifications.

 

 

6.5          
Backup. All data files associated with the core YPS product suite,
including ListBoss, PageBoss, and CityBoss products, shall be archived by YPS
every seven (7) days in their entirety. This does not include real-time data
provided by third-party vendors, including but not limited to weather,
horoscopes, stock quotes, etc. Incremental archives of Web Site data files
shall be completed every twenty-four (24) hours. YPS will use commercially
reasonable efforts to restore Web Site data files within six (6) hours from the
time YPS becomes aware or is notified of any Web Site data file corruption.
Each Party shall notify the other Party immediately upon becoming aware of a
Web Site data file corruption. In the event any Web Site experiences a Downtime
Event (as defined in the Web Hosting Specifications) caused by a Web Site data
file corruption, Publisher shall receive credit or credits against the Monthly
Maintenance Fee as specified in Section 6.3 of this Agreement.

 

6.6          
Disaster Recovery. YPS shall maintain a disaster recovery program for
the Directory Infrastructure Systems that is consistent with YPS’s current
Information Systems Contingency Plan attached to the Web Hosting
Specifications. Additionally, YPS shall maintain, or cause its subcontractors
to maintain, redundant Internet server sites as part of its disaster recovery
program.

 

6.7          
Data Archival. At Publisher’s option, YPS will work with Publisher to
develop a methodology for archiving the Web Sites or any portions thereof
designated by Publisher, and YPS will provide services in support of any such
archival. The Parties shall develop the methodology and standards for any such
archival consistent with commercially reasonable standards. YPS shall be
entitled to reimbursement for the reasonable costs associated with the
provision of services in support of the archival, as provided in the Project
Compensation Schedule. The archival methods, standards, and compensation shall
be documented in writing and signed by both Parties.

 

6.8          
Maintenance. YPS shall provide comprehensive, ongoing maintenance of
each Web Site throughout the publication cycle of the Directory to which the
Web Site relates, which shall include the maintenance services specified in the
Regular Maintenance/System Availability Requirements identified in the Web
Hosting Specifications. As part of ongoing maintenance, YPS shall correct, or
cause to be corrected, any defects in the Directory Infrastructure Systems that
negatively impact system availability or usability, including defects in the
Rendering Programs (as defined herein) and corruption of any data files related
to the Web Sites, in accordance with the Regular Maintenance/System
Availability Requirements. Additionally, YPS will provide technical support and
sales customer service support in accordance with the Regular
Maintenance/System Availability Requirements. Unless otherwise provided in the
Project Compensation Schedule, these maintenance services will be provided at
no additional charge to Publisher.

 

 

6.9          
Enhancements and Upgrades. Throughout the term of this Agreement, YPS
will make available and provide any enhancements and upgrades to the products
and services provided by YPS pursuant to this Agreement that are (i) required
by the Enhancement and Upgrade Specifications attached to this Agreement as
Exhibit D, or (ii) are made generally available to YPS’s customers. Upon thirty
(30) days notice from YPS, Publisher will be responsible for any necessary
acceptance testing of upgrades and enhancements prior to implementation by YPS.
The products and services for which such enhancements and upgrades will be
provided shall include, without limitation, the ListBoss Product, the PageBoss
Product and the CityBoss Product, as well as the Rendering Programs. The Parties
acknowledge that YPS’s listings manager software, which supports the ListBoss
Product, has not been fully developed for use with the PageBoss Product and
will not be offered to YPS’s customers until the summer of 2003. Until such
development is completed, YPS will promptly perform any list management changes
Publisher desires to make in the PageBoss Product at no additional charge to
Publisher. YPS shall provide this PageBoss Product functionality enhancement to
Publisher at the same time it is made available to YPS’s other customers, but
in no event later than October 1, 2003. Publisher acknowledges that
enhancements may not be made “retroactively” to existing online publications
but would be implemented during the next issue activation online.

 

6.10       
Periodic Reports and Reviews. YPS shall provide Publisher with periodic
reports relating to each Web Site, including the following:

 

6.10.1     
Monthly Systems Availability Report. YPS shall provide a Monthly Systems
Availability Report to Publisher on the first Tuesday of each calendar month,
which shall include the following information and data:

 

Daily
System Utilization (CPU, memory) and Availability (%)

Daily
Network (LAN/WAN) Utilization and Availability (%)

Identify
hardware and software upgrades

Identify
defects to software

Identify
and explain any system downtime

System
Intrusion Statistics

 

6.10.2     
Usage and Tracking Reports. The Directory Infrastructure Systems will
provide real-time, interactive Publisher access to tracking reports for Web
Site activity. The statistical package provided by YPS through this interactive
access will include the Web Site usage measures specified in the Web Hosting
Specifications. The Web Site usage measures will be provided in the format or
formats required by the Web Hosting Specifications and shall be accessible to
Publisher at all times during which the Directory Infrastructure Systems are
available for Internet access.

 

 

6.11       
Other Web Hosting Services. YPS shall provide and/or make available to
Publisher the following, additional web hosting services. To the extent such
services are provided at an additional charge, as specified in the Project
Compensation Schedule, Publisher will not be obligated to purchase these
additional web hosting services.

 

6.11.1     
Web Site Traffic Optimization. YPS will develop Publisher’s Web Sites
based on the most important HTML elements for basic web traffic optimization.
These include but are not limited to the “web page title”, “keyword meta-tag”,
and “description meta-tag” page elements. YPS will include the appropriate page
elements for each web page as mutually agreed upon by YPS and Publisher. YPS
will submit each of the Web Portals to leading Internet search engines,
including without limitation those Internet search engines identified in the
Web Hosting Specifications. YPS from time to time will make “pay for placement”
and other promotional programs available to Publisher for an additional charge.
These programs will be designed to maximize the number of users accessing the
Web Sites and are generally described in the Web Hosting Specifications.

 

6.11.2     
Mapping. For each Web Site, YPS will offer Publisher the option to
geo-code substantially all of the addresses in the white and yellow pages
listings in the Directory to which the Web Site relates. Upon completion of the
geo-coding, YPS’s software will allow users accessing the Web Site to “click
on” a specific address to activate a pop-up window which displays a map showing
the exact location of that listing within the Directory’s geographic coverage
area. This service will be provided in accordance with the Mapping
Specifications set forth in the Web Hosting Specifications and for the fees
specified in the Project Compensation Schedule. Publisher acknowledges that
geo-coding does not ensure that 100% of all addresses will be linked to a map.
For example, P.O. Boxes cannot be geo-coded.

 

6.11.3     
Directory Tabs. At Publisher’s option, each Directory will be presented
on the Web Site to which it relates with Web Pages that include (i) three large
tabs for white pages, yellow pages and an index, and (ii) an “A to Z” alpha tab
bar. These Web Page features will be made available to Publisher at no
additional charge in accordance with the Web Site Specifications. YPS shall
make available to Publisher additional tab designs and other, related design
features for an additional fee, as specified in the Project Compensation
Schedule.

 

6.11.4     
Hyper-Links and Iconic Buttons. At Publisher’s option, web site and
email links that appear in Directory Content will be made “live” permitting
users to click on such links to visit other web sites on the World Wide Web or
send email over the Internet. Additionally, cross

 

 

references and anchor
listings will be “hyper-linked” so that users can jump to other related
classifications and/or view display advertisements in a Publisher-branded
pop-up window in the PageBoss version. These options will be provided by YPS
for the fee specified in the Project Compensation Schedule and automatically
applied to the Directory Content. At Publisher’s direction, YPS will manually
enable or disable web and email links appearing in display or in-column
advertisements for an additional fee, which is specified in the Project
Compensation Schedule. Publisher shall have the right to exclude certain types
of advertising or certain headings from eligibility for live links or web
buttons. Publisher will provide excluded advertising category lists and
guidelines to YPS, which YPS will implement immediately. These lists and
guidelines may be modified by Publisher at any time during the term of this
Agreement.

 

6.11.5     
Coupons and Banner Ads. At Publisher’s option, YPS shall provide
Publisher with Internet access to YPS’s online coupon and banner advertising
management products for Publisher’s use in connection with the creation or
modification of any of the Web Sites. The software utilized to provide these
products shall be deemed a part of the software package provided by YPS. The
fees, if any, applicable to Publisher’s use of these products are specified in
the Project Compensation Schedule.

 

7.            
Training. At Publisher’s option, YPS shall provide on-site training
services to Publisher at a location designated by Publisher. YPS will provide
two days of on-site initial training per sales office for Publisher’s senior
managers, trainers, sales representatives, sales managers and marketing team at
no charge, other than direct expenses reasonably incurred by YPS in connection
with providing the training services (e.g., lowest cost airfare and reasonably
incurred hotel and meal expenses). The training services provided by YPS shall
include instruction and training materials for the following products and
services: the ListBoss Product, PageBoss Product, CityBoss Product; Internet
Yellow Pages infrastructure, functionality and available third-party products;
and preparation and presentation skills for Internet Yellow Pages products,
including role play and objection response. At Publisher’s option, YPS will
provide (i) additional training (both in-field and classroom training) for
Publisher’s personnel, including without limitation Publisher’s sales
representatives, and (ii) post training consulting services. These additional
services will be provided for the fees and charges listed in the Project
Compensation Schedule. To the extent YPS provides Publisher with any training
materials, such as training manuals, as part of the training services provided
by YPS, YPS hereby grants Publisher a non-exclusive, royalty-free license to
use those materials during the term of this Agreement. Publisher shall be
limited to incorporating the YPS-provided training materials into Publisher’s
internal training programs and materials relating to the products or services
provided under this Agreement. Publisher shall not distribute or make such
materials available to any person or entity other than the employees and
authorized contractors of Publisher or its affiliates, and Publisher will take
reasonable steps to protect those materials as the intellectual property of
YPS. YPS

 

 

represents
and warrants that those materials, and the use of them as contemplated by this
Agreement, will not infringe upon the rights of others, including without
limitation others’ Intellectual Property Rights.

 

8.            
Permitted Use of Software Programs and Utilities To Render Websites.

 

8.1          
License for Permitted Use. YPS hereby grants to Publisher a
non-exclusive, worldwide, royalty-free license to use YPS’s proprietary
software programs utilized to render the ListBoss Product, the PageBoss
Product, and the CityBoss Product, and all other software programs and
utilities used or necessary to render the Web Sites for the purpose of
accessing, rendering, testing, and modifying the Web Pages, Web Portals and the
Directory Content; provided, however, that Publisher’s exercise of this license
shall commence only upon the occurrence of one or more of the Triggering
Events, as defined below (the “Permitted Use”). These software programs and
utilities collectively are referred to in this Agreement as the “Rendering
Programs.” The license granted hereby shall end upon the expiration of the last
publishing cycle of the Directories that are published during the term of this
Agreement and may not be assigned or otherwise transferred to any party other
than the successors or assigns of Publisher under this Agreement that are
permitted hereby.

 

8.2          
Warranties. YPS represents and warrants that, upon delivery of the
Rendering Programs to Publisher, (i) the Rendering Programs will fully support
the then-existing and active Web Sites and the provision of the web hosting
services required by this Agreement to support those Web Sites, (ii) the
Rendering Programs and the Permitted Use of the Rendering Programs will not
infringe upon the rights of others, including without limitation their
Intellectual Property Rights, (iii) the Rendering Programs will be free from
programming errors and material defects in operational performance, and (iv)
the Rendering Programs will be free from authorization codes, viruses,
disabling programming codes, instructions, or other contaminants, including any
codes or instructions that can access, modify, damage or disable the computer
systems or data of Publisher or other parties that access the Web Sites for
their intended use.

 

8.3          
Third Party Software. If any part of the Rendering Programs (or any
updates, upgrades or revisions thereto) to be delivered or otherwise made
available to Publisher under this Agreement is licensed to YPS by a third party
software supplier, then, to the extent permitted by YPS’s third-party license,
Publisher hereby is granted a sublicense to the third party software for the
Permitted Use, subject to terms and restrictions consistent with those
contained in this Agreement that apply to the Rendering Programs. The license
granted hereby to Publisher shall end upon the expiration of the last
publishing cycle of the Directories that are published during the term of this
Agreement and may not be assigned or otherwise transferred to any party other
than the successors or assigns of Publisher under this Agreement that are
permitted hereby. To the extent YPS is not permitted to sublicense any such
software to Publisher, YPS and Publisher

 

 

will use commercially
reasonable efforts to secure a license for the Publisher’s use of that software
for the Permitted Use. All third party software and/or software licenses
necessary for the operation and use of the Web Sites and the products and
services provided by YPS pursuant to this Agreement are identified in the Third
Party Software List attached to this Agreement as Exhibit E.

 

8.4          
Software Escrow.

 

8.4.1       
Deposit of YPS Software Programs. Within ninety (90) days of the
Effective Date (or within thirty (30) days after completion of development of
the Rendering Programs that will not be developed or completed until a later
time) YPS will deposit the Rendering Programs with the independent escrow agent
Data Securities International, Inc. (“DSI”) pursuant to a written escrow
agreement signed by Publisher and YPS. The escrow agreement shall be negotiated
by the Parties in good faith, consistent with the terms of this Agreement and
the form of Preferred Escrow Agreement attached hereto as Exhibit H,  and signed and implemented no later than
sixty (60) days from the Effective Date. The cost of establishing and
implementing the escrow shall be borne equally by Publisher and YPS, provided
however that Publisher shall bear the cost of any optional, technical
verification testing of the Deposit Materials (as defined in the form of
Preferred Escrow Agreement) conducted by DSI. Additionally, YPS will
automatically deposit any updates, upgrades, or other revisions of the
Rendering Programs with such escrow agent pursuant to the escrow agreement
between the parties. The escrow agent will give Publisher written notice of any
deposit by YPS. At Publisher’s request and expense, the escrow agent will also
certify that the deposit meets the technical requirements set forth in the
escrow agreement, including tests of the deposited Rendering Programs. The
Rendering Programs and any updates, upgrades or revisions thereof delivered to
the escrow agent will be in a form suitable for reproduction by Publisher. Each
deposit will comprise: (i) the full source code and compiled version of the
Rendering Programs, (ii) the complete Rendering Programs’ Maintenance and
Support Documentation, (iii) all third-party software used in support and
maintenance or enhancement of the deposited Rendering Programs; and (iv) all
other data and materials necessary to allow a reasonably skilled third-party
programmer to maintain, modify, or enhance the deposited Rendering Programs
without the assistance of any other person or reference to any other material.

 

8.4.2       
Release of Deposit. The escrow agreement described in this Section will
provide that, upon the happening of any of the following events (the
“Triggering Events”), Publisher will give written notice to YPS and the escrow
agent, specifying the event, and YPS or the escrow agent will thereupon
promptly deliver to Publisher all deposited Rendering

 

 

Programs and related
escrowed materials: (a) YPS is unable or unwilling to correct, within thirty
(30) days of YPS’s receipt of notice thereof, any material breach of this
Agreement; (b) YPS is unable or unwilling to provide the updates, upgrades,
modifications, or revisions to the Rendering Programs or the other support
services required under this Agreement; (c) any sale, assignment, or other
transfer of YPS’s rights to the Rendering Programs without the prior written
consent of Publisher, if such transfer would prevent YPS from discharging its
obligations under this Agreement; or (d) YPS becomes insolvent, makes a general
assignment for the benefit of creditors, or becomes the subject of a voluntary
or involuntary petition in bankruptcy, or if a receiver, trustee, or custodian
is appointed for YPS’s business, or if YPS’s assets become subject to any
proceedings under any bankruptcy or insolvency law, or if YPS has wound up or
liquidated its business.

 

9.            
Payment Obligation and Price Increases.

 

9.1          
Payments. Publisher shall pay YPS for the products and services it
provides pursuant to this Agreement at the rates and at the times set forth in
this Agreement or the Project Compensation Schedule. Any payments for amounts
that are not disputed in good faith by Publisher and that are not made within
forty five (45) days of the date the invoice is received by Publisher will
incur a late charge of one percent (1%) per month, or the highest rate allowed
by applicable law, whichever is lower, from the due date until the amount is
paid. Publisher is responsible for any sales or use taxes upon the compensation
paid by Publisher for services. YPS will itemize any applicable sales or use
taxes separately on Publisher’s invoices. YPS is responsible for the payment of
all other taxes, duties and fees. Publisher is not obligated to make any
payment under this Agreement if YPS materially breaches this Agreement until
and unless YPS has cured the material breach in accordance with this Agreement
or Publisher has waived the breach.

 

9.2          
Price Increases. The Parties agree that all pricing and fees set forth
in this Agreement [***]. Thereafter, for each successive year of this Agreement
and with respect to each of the Directories published during that year, the
pricing and fees for the products and services provided hereunder shall be
adjusted to reflect any annual increase or decrease in the consumer price index
for the New Orleans, Louisiana greater metropolitan area for the last,
available reporting year, which increase or decrease shall not exceed [***].

 

9.3          
Effect of Late Performance, Etc. In the event YPS fails (through no
fault of Publisher) to host the Beta Version or deliver the Final Version of
any Web Site in a timely manner, which results in a delay in the implementation
of the Web Site, YPS shall not be entitled to the Monthly Maintenance Fee or
any other monthly fee relating to YPS’s support of the Web Site unless and
until the Web

 

 

Site is implemented and
becomes fully operational and available for access on the World Wide Web. If
any Web Site is implemented mid-month, the Monthly Web Hosting Fee and other
applicable monthly fees will be prorated to reflect only that portion of the
month during which the Web Site is available for access on the World Wide Web.

 

10.           Copyright
and Intellectual Property Ownership.

 

10.1        
Ownership of Web Sites. The Parties acknowledge and agree that YPS’s
work on the Web Sites, except for YPS’s Web Hosting Technology (as defined
hereinbelow), has been specially ordered and commissioned by Publisher as a
contribution to a collective work, supplemental work or such other category of
work as may be eligible, to the greatest extent available under the law, for
treatment as a “work made for hire.” Publisher shall be deemed the sole author
of the Web Sites, their content (including all Web Page data files), any work
embodying or derived from any portion of the Web Sites, and their attendant
Intellectual Property Rights. To the extent that the Web Sites are not properly
characterized as a “work made for hire,” then YPS hereby irrevocably grants, assigns
and otherwise transfers exclusively and in perpetuity to Publisher, its
successors and its assigns, all rights of YPS in the Web Sites whatsoever
(except for YPS’s Web Hosting Technology) now existing or hereafter discovered,
in all media and forms of expression. YPS will provide reasonable assistance to
Publisher to secure intellectual property protection, including without
limitation assistance in the preparation and filing of any copyright
registrations and the execution of all applications, assignments or other
instruments for perfection or protection of title. YPS will pay its employees
any compensation due in connection with the assignment to Publisher of any
intellectual property pursuant to this Agreement. YPS warrants to Publisher
that YPS’s employees are subject to agreements which will secure Publisher’s
rights under this section.

 

10.2        
Web Site Escrow. Within thirty (30) days after Publisher’s acceptance of
each Web Site, YPS shall deposit all data and software programs not already deposited
in escrow pursuant to the software escrow required hereby for the Rendering
Programs with the independent escrow agent Data Securities International, Inc.
(“DSI”) pursuant to a written escrow agreement signed by the Parties and
consistent with the terms of this Agreement. The Web Site components that must
be deposited in escrow are identified and described in the Web Site
Specifications, and will include all source materials, data, and programs
necessary to develop, access, render and modify each Web Site. The terms of
this escrow, including the release of the escrowed materials, data and programs
upon the occurrence of one or more Triggering Events and each Party’s
responsibility for the costs of the escrow, shall be consistent with the terms
of the software escrow for the Rendering Programs required by this Agreement.
Upon the release of the escrowed materials, data and programs to Publisher
pursuant to the terms of this Agreement and the escrow agreement, Publisher
shall have the right to use these materials, data and programs for the
Permitted Use through the expiration of

 

 

the last publishing cycle of
the Directories that are published during the term of this Agreement. Without
limiting the generality of the foregoing, Publisher shall have the right to
place the escrowed materials, data and programs on the Internet servers of a
third-party Web Host and to have the materials, data and programs serviced and
maintained by the Web Host in order to ensure continuing Internet access to
each Web Site on the World Wide Web.

 

10.3        
Publicity and Demonstration Rights of Publisher’s Works. Publisher
hereby grants to YPS, for the term of this Agreement, a non-exclusive right to
publicly display the Web Sites only for the purpose of YPS’s marketing and
advertising of its products and services. YPS shall not (i) represent to any
other party that Publisher endorses YPS or its products or services, or the YPS
is in any way affiliated with Publisher, or (ii) reproduce or publish
Publisher’s Domain Names, trademarks, service marks, trade names or the trade
dress of any of Publisher’s products, including without limitation the
Directories, apart from the Web Sites. YPS acknowledges that, apart from the
development and hosting of the Web Sites, no rights to the use of Publisher’s
marks, names, or the trade dress of any of Publisher’s products are being
granted to YPS pursuant to this Agreement. YPS shall not disclose to any other
party any usage or other, similar data related to the Web Sites that are identifiable
to Publisher, Publisher’s customers or any user of the Web Sites. Any such
information shall be considered Publisher’s Confidential Information. YPS may
aggregate user data from the Web Sites together with user data from other web
sites serviced by YPS for marketing and promotional purposes, provided such
aggregated data is not in any way identified or identifiable with Publisher,
Publisher’s customers or the users of the Web Sites and provided further that
any such use complies with Publisher’s privacy policies and with law.

 

10.4        
Works Created by Publisher. Publisher shall be deemed the author and
owner of Publisher’s Domain Names, uniform resource locators, if any,
Publisher’s marks and trade names, all graphics or data provided by Publisher that
are incorporated into the Web Sites (including without limitation the Directory
Content), and any other materials contributed by Publisher for inclusion in the
Web Sites.

 

10.5        
Ownership of Web Hosting Software and Technology. The term “Web Hosting
Technology,” as used in this Agreement, means any and all present or future
Software used to develop, render, maintain, enhance and update the Web Sites
and technology directly or indirectly connected or associated therewith,
developed by or for YPS, including without limitation technical expertise in
the development and design of web sites, software and technical processes and
formulas developed by YPS (including the Rendering Programs), and YPS’s
industry and market knowledge. All Web Hosting Technology developed or provided
by YPS under this Agreement, and any know-how, methodologies, equipment, or
processes used by YPS to provide products or services pursuant to this
Agreement, will remain the sole and exclusive property of YPS.

 

 

10.6        
Unique Technology Enhancements. Notwithstanding the foregoing
provisions  relating to YPS’s Web Hosting Technology, any software
programs or enhancements conceived by Publisher and developed by YPS at
Publisher’s expense that provide a unique end-user or advertiser functionality,
shall not be offered by YPS to other parties, or incorporated into or used by
YPS to support any electronic telephone directory product or service for other
parties, for a period of one (1) year after such programs or enhancements, or
the unique functionality provided by those programs or enhancements, is  introduced in support of the Directories
subject to this Agreement. Unless otherwise agreed by the Parties, any such
program or enhancement shall be deemed introduced in support of the Directories
only after it, or the unique functionality it supports, is implemented in
support of all of the Directories then subject to this Agreement. Prior to the
development and implementation of any such program or enhancement, Publisher
and YPS shall enter into a written addendum to this Agreement that fully
documents the development requirements and specifications applicable thereto,
as well as the pricing for each such program or enhancement.

 

10.7        
Exclusivity. Publisher acknowledges and agrees that YPS is in the
business of designing and hosting web sites and that YPS will have the right to
provide to third parties products and services that are the same or similar to
the products and services provided pursuant to this Agreement. 
Notwithstanding the foregoing, YPS will not be permitted to provide, during the
term of this Agreement, the same or similar products or services in support of
any classified directory (other than the Directories) distributed within the
geographic distribution area of the Directories.   In addition,
during the first year of this Agreement, YPS shall not provide the same or
similar products or services for, or in support of, any classified directory
(other than the Directories) distributed within the geographic distribution
areas (the “Exclusive Area”) of the classified directories of Publisher that
are identified as the Exclusive Area Directories in the Directories List
attached to this Agreement as Exhibit F, except as otherwise provided in the
Directories List.  A classified directory shall be deemed to be
distributed within the geographic distribution area of the Directories if (i)
more than ten percent (10%) of the classified directory’s total, primary
distribution is made within the Directories’ primary distribution areas, or
(ii) the classified directory’s primary distribution area covers more than ten
percent (10%) of the primary distribution area of any Directory.

 

10.8        
First Option. In the event YPS, at any time during the term of this Agreement,
receives one or more bona fide offers from another party to have YPS provide,
or support the provision of, a product or service offering similar to the
products or services provided by YPS hereunder within any portion of the [***],
YPS immediately thereafter shall notify Publisher of the offer(s). The
notification from YPS shall identify the portion of the [***] to which the
offer(s)

 

 

relates, contain a
description of the product and/or service to be provided, and (to the extent
not proscribed by any confidentiality agreement by which YPS is bound) disclose
the general terms and conditions upon which the product or service is proposed
to be provided. Publisher will have the right (Publisher’s “First Option
Right”) to expand the products and services provided under this Agreement to
include any of Publisher’s classified directories that are published and
distributed primarily within that portion of the [***] identified in YPS’s
notice, provided Publisher gives YPS notice of Publisher’s election to expand
the coverage of this Agreement and the products and services provided hereunder
to one or more of those directories within ten (10) business days of
Publisher’s receipt of YPS’s notice. If Publisher so notifies YPS, YPS will be
obligated to provide the products and services contemplated in this Agreement
for the directories identified by Publisher and those directories thereafter
shall be considered a part of, and included in, the Directories subject to this
Agreement. Those products and services will be provided by YPS in accordance
with the terms and conditions of this Agreement, including the price for such
services as specified in this Agreement. The terms contained in the third
party offer(s) will not apply to YPS’s provision of such products or
services. To the extent Publisher does not so elect to expand the scope of this
Agreement, YPS shall be permitted to accept the third party offer(s) identified
in its notice to Publisher.

 

11.           Representations
and Warranties.

 

11.1        
Mutual Representations and Warranties. Each Party represents and
warrants to the other Party that (i) it has taken all necessary action,
corporate or otherwise, to authorize the execution, delivery and performance of
this Agreement and the transactions contemplated hereby, (ii) this Agreement is
the valid and binding obligation of such party, enforceable in accordance with
its terms, subject to laws of general application relating to creditor’s
rights, bankruptcy, insolvency and the relief of debtors, and (iii) neither the
execution and delivery of this Agreement nor compliance with its respective
terms and provisions will violate, be prohibited by, conflict with, result in a
breach or termination of, or a default under any of the terms, conditions or
provisions of its corporate organizational documents; any statute, regulation,
judgment, order, decree, injunction, stay, restraining order or ruling to which
it is a party or subject; or any material agreement to which it is a party.

 

11.2        
YPS Representations and Warranties. In addition to the other
representations and warranties made by YPS in this Agreement, YPS represents
and warrants to Publisher as follows:

 

11.2.1  Functionality
of Web Sites. The Web Sites, including without limitation the Web Pages and
Web Portals, will function in accordance with the functionality requirements
set forth in this Agreement, including without limitation the Web Site
Specifications. YPS will repair any deliverable that does not meet this
warranty within a

 

 

24-hour time period, if the
defect affects the usability of any Web Site, and otherwise will repair the
defect within a 48-hour time period. Any such repairs will be made without
charge to Publisher. This representation and warranty shall not apply to any
loss of functionality caused by web links that change over time, Web Pages that
become obsolete over time, web content that becomes outdated over time, or
other changes that do not result from any error or performance failure on the
part of YPS.

 

11.2.2  Web
Hosting Services. The web hosting services provided by YPS, including
services such as interactive tracking reports, insertion of live links to other
web sites and web site maintenance services, will be provided in compliance
with, and where applicable will meet the functionality specifications set forth
in, this Agreement, including without limitation the Web Hosting
Specifications.

 

11.2.3  Workmanship.
All work done on, or work product prepared for, the Web Sites, including all
services provided in support of hosting the Web Sites, will be performed and
provided in a workmanlike manner and with professional diligence and skill,
will function under standard HTML conventions, and will conform to the
specifications and requirements set forth in this Agreement.

 

11.2.4  Non-infringement.
To the best of YPS’s knowledge, the Web Sites, including all components thereof
provided or contributed by YPS in connection with its performance of this
Agreement, and the use of the Web Sites by Publisher or other users on the
World Wide Web will not infringe upon the rights of others including without
limitation their Intellectual Property Rights. To the best of YPS’s knowledge,
its execution, delivery and performance of this Agreement does not require any
license to use the intellectual property of a third party, other than any
licenses currently held by YPS with the good faith belief that such licenses
will endure or are renewable and will be renewed by YPS for the full term of
this Agreement. Notwithstanding the foregoing, this representation and warranty
of non-infringement does not apply to the Directory Content or other materials
or data furnished by Publisher for inclusion in the Web Sites pursuant to this
Agreement.

 

11.2.5  Compliance
with Laws. YPS’s performance of its obligations contained in this Agreement
will be done in compliance with all applicable laws.

 

11.2.6  Existing
Agreements with Others. YPS is not a party to any agreement with other
parties, or bound by any commitment to such other parties, that impairs YPS’s
ability to provide the products and services contemplated in this Agreement to
Publisher in support of Publisher’s Directories, as identified in Exhibit F to
this Agreement.

 

 

Notwithstanding the
foregoing, the Parties acknowledge that YPS provides products and services
similar to those contemplated herein to other telephone directory publishers in
the geographic distribution areas of Publisher’s SE Kansas REG and Laughlin,
Nevada directories. So long as YPS continues to provide such products and
services to those other publishers on an uninterrupted basis, YPS shall not be
obligated to provide the products and services contemplated herein to Publisher
on an exclusive basis pursuant to Section 10.7 hereof. In the event YPS ceases
to provide those products and services to such other publishers and Publisher
adds such directories to the Directories subject to this Agreement, YPS
thereafter shall be obligated to provide to Publisher the products and services
contemplated herein in support of such directories on an exclusive basis
pursuant to Section 10.7.

 

11.3        
Publisher Representations and Warranties. In addition to the other
representations and warranties made by Publisher in this Agreement, Publisher
represents and warrants to YPS as follows:

 

11.3.1  Non-infringement.
To the best of Publisher’s knowledge, the incorporation of the Directory
Content and other materials and data furnished by Publisher into the Web Sites,
and the use of those materials and data on the World Wide Web as contemplated
by this Agreement, will not infringe upon the rights of others, including
without limitation their Intellectual Property Rights. To the best of
Publisher’s knowledge, its execution, delivery and performance of this
Agreement does not require any license to use the intellectual property of a
third party, other than any licenses currently held by a Publisher with the
good faith belief that such licenses will endure or are renewable and will be
renewed by Publisher for the full term of this Agreement.

 

11.3.2  Compliance
with Laws. Publisher’s performance of its obligations contained in this
Agreement will be done in compliance with all applicable laws.

 

12.           Confidential
Information. Each Party agrees that all information and materials disclosed
to a Party by the other Party, including the terms and conditions of this
Agreement, shall be considered “Confidential Information” of the disclosing
Party. The Confidential Information of Publisher shall include without
limitation all reports provided or made available to Publisher pursuant to this
Agreement and all of Publisher’s training materials and sales collateral
related to the products or services provided under this Agreement. Each Party
agrees to hold the disclosing Party’s Confidential Information in confidence
and, except as otherwise provided for in this Agreement, not to disclose such
information to others (other than on a need to know basis to the receiving
Party’s employees, authorized agents and contractors) without the prior written
consent of the disclosing Party. Each Party shall take reasonable precautions
to prevent any unauthorized disclosure, publication, dissemination or use of
the disclosing Party’s

 

 

Confidential
Information, including without limitation requiring agents and contractors to
execute a confidentiality agreement or covenant consistent with the receiving
Party’s obligations hereunder. The foregoing restrictions shall not apply to
any information that the receiving Party can demonstrate (a) is, as of the time
of its disclosure, or thereafter becomes part of the public domain through a
source other than the receiving Party, (b) was known to the receiving Party as
of the time of its disclosure, (c) is independently developed by the receiving
Party, or (d) is subsequently learned from a third party not under a
confidentiality obligation to the disclosing Party. The foregoing restrictions
on Confidential Information shall not apply to Confidential Information that is
required to be disclosed in connection with any lawsuit, action or other legal
or regulatory proceeding related to the Confidential Information or otherwise
required to be disclosed as a matter of law. The Parties consent to the
enjoining by any court of competent jurisdiction, without bond or other
security, any violation threatened or actual, of this covenant. This consent to
injunctive relief is in addition to any other legal or equitable remedies a
Party may have for breach of this covenant and is not a waiver of any such
remedies.

 

13.           Indemnification.

 

13.1        
YPS-provided Indemnification. Except as expressly provided in this
Agreement, YPS will indemnify, defend and hold harmless Publisher and its
officers, employees, agents and affiliates against and from all claims, losses,
expenses, liabilities, damages and costs including, without limitation,
reasonable attorneys’ fees, that may at any time be incurred by any of them in
connection with: (i) the provision of the products or services provided by YPS
pursuant to this Agreement; (ii) any allegation, investigation, claim, suit or
other proceeding threatened, made or brought against any of them related to any
false representation or warranty that is made by YPS under this Agreement;
(iii) the material breach of any covenant of YPS contained in this Agreement; (iv)
any allegation, investigation, claim, suit or other proceeding threatened, made
or brought against Publisher based on or arising from a claim that any
Intellectual Property Rights of YPS that are used by Publisher or incorporated
into the Web Sites pursuant to this Agreement infringe in any manner on any
Intellectual Property Rights of any third party; (v) injury to persons
(including libel and slander) or loss or damage to tangible or intangible
property, in either case, to the extent resulting from any act or omission of
YPS or its personnel, which includes YPS’s employees, agents and
subcontractors; and (vi) any allegation, investigation, claim, suit or other
proceeding threatened, made or brought against any of them based on or arising
from a claim that YPS used any information or data related to third parties
that access or use the Web Sites in violation of the applicable Privacy Policy
established by Publisher for such Web Sites.

 

13.2        
Publisher-provided Indemnification. Except as expressly provided in this
Agreement, Publisher will indemnify, defend and hold harmless YPS and its
officers, employees, agents and affiliates against and from all claims, losses,
expenses, liabilities, damages and costs including, without limitation,
reasonable attorneys’ fees, that may at any time be incurred by any of them in
connection

 

 

with: (i) the provision or
contribution of the Directory Content or other information or data to YPS
pursuant to this Agreement; (ii) any allegation, investigation, claim, suit or
other proceeding threatened, made or brought against any of them related to any
false representation or warranty that is made by Publisher under this
Agreement; (iii) the material breach of any covenant of Publisher contained in
this Agreement; (iv) any allegation, investigation, claim, suit or other
proceeding threatened, made or brought against YPS based on or arising from a
claim that any Intellectual Property Right of Publisher that is furnished to
YPS for incorporation into the Web Sites pursuant to this Agreement infringes
in any manner on any Intellectual Property Rights of any third party; (v)
injury to persons (including libel and slander) or loss or damage to tangible
or intangible property, in either case, to the extent resulting from any act or
omission of Publisher or its personnel, which includes Publisher’s employees,
agents and subcontractors; and (vi) any allegation, investigation, claim, suit
or other proceeding threatened, made or brought against any of them based on or
arising from a claim that Publisher used any information or data related to
third parties that access or use the Web Sites in violation of the applicable
Privacy Policy established by Publisher for such Web Sites.

 

13.3        
Infringement Claims. If the operation of all or any material component
of the Web Sites is enjoined in whole or in part because of an actual or
alleged infringement of the Intellectual Property Rights of others (a) by YPS,
(b) attributable to the technology, data or work provided by YPS pursuant to
this Agreement, YPS shall, at Publisher’s option and YPS’s expense, and in
addition to any other rights or remedies that Publisher may have: (i) procure
for Publisher the rights necessary to continue operating the Web Sites; (ii)
replace the infringing components of the Web Sites with non-infringing
components; (iii) modify, at Publisher’s option, the Web Sites so they become
non-infringing; or (iv) remove the infringing components and refund the price
paid by Publisher for, or otherwise attributable to, the components that are so
removed.

 

13.4        
Extent of Indemnification. Each Party’s indemnification obligations will
not apply to the extent that the liability or damages are caused by the actions
of the indemnified Party.

 

13.5        
Indemnification Procedure. Each Party will give prompt written notice to
the other Party of any claim for indemnification hereunder, specifying, to the
extent known, the amount and nature of the claim, and any matter which in the
opinion of such Party is likely to give rise to an indemnification claim. The
indemnifying Party will have the right to control the defense through counsel
of its choosing. The indemnified Party will have the right to the extent of its
interests to participate on its own behalf and at its own expense in such
matter or its settlement through counsel of its choosing. Notwithstanding
anything contained to the contrary herein, neither Party will settle any claim
that is subject to indemnification hereunder without the other Party’s prior
written consent, which consent will not be unreasonably withheld.

 

 

Publisher designates its
General Counsel and YPS designates Don Jones, its President, as the specific
contact person for purposes of this paragraph.

 

14.           Termination
and Renewal.

 

14.1        
Term. This Agreement will become effective on Effective Date and, except
as otherwise provided herein, will continue in effect through the expiration of
the publication cycles of the Directories that are subject to this Agreement.

 

14.2        
Early Termination Rights.

 

14.2.1     
Sale to Competitors. In the event YPS is sold to a Competitor (as
hereinafter defined) of Publisher, Publisher shall have the right to terminate
this Agreement without cause at any time after the sale is consummated. In the
event Publisher elects to exercise this early termination right, Publisher
shall provide a written notice of termination to YPS. YPS thereafter shall be
obligated to continue providing the products and services required by this
Agreement in support of any conversion of any Directory, the development of any
Web Site, and hosting and support of all active Web Sites that are in process
at the time of Publisher’s termination notice (the “work-in-process”). If
requested by Publisher, YPS shall provide those products and services until the
expiration of the publication cycle of the Directories to which the
work-in-process relates. The term “Competitor” means and includes any person or
entity engaged in publishing classified telephone directories in any format within
the United States. YPS shall be deemed sold to a Competitor if, as the result
of any transaction, YPS owns or controls, is owned or controlled by, or under
common ownership or control with, a Competitor. Ownership means the ownership
of more than five percent (5%) of YPS or the Competitor’s equity, and control
means the right to direct the management or business affairs of YPS or the
Competitor through any agreement or other arrangement.

 

14.2.2     
Material Breaches. Either Party may terminate this Agreement before the
normal expiration hereof in the event of a material breach by the other Party.
In order to terminate for material breach, the non-breaching Party must give
the breaching Party written notice identifying the purported breach in reasonable
detail and requesting that the breach be cured (the “Cure Notice”). If the
breaching Party fails to cure the breach within thirty (30) days of receipt of
the Cure Notice, the other Party shall have the right to terminate this
Agreement, effective upon seven (7) days prior written notice to the breaching
Party (the “Terminating Notice”); provided, however that if such breach cannot
reasonably be cured within thirty (30) days of receipt of the Cure Notice, the
same shall not constitute a failure to cure hereunder if, prior to the

 

 

delivery of the Terminating
Notice to the breaching Party, the Parties mutually agree upon a written plan
to cure the breach and the breaching Party continues to perform in accordance
with the written plan of cure.

 

14.4   
Survival. The provisions of this Agreement that expressly or by
implication are intended to survive the termination or expiration of this
Agreement will survive the termination or expiration of this Agreement.

 

14.5   
Operational Review. YPS and Publisher, by mutual agreement, will
periodically review and modify the exhibits to this Agreement as necessary or
appropriate to ensure that they are complete and accurate.

 

15.          
Notices. Notices to either Party under or relating to this Agreement
will be in writing to the address indicated below, and will be deemed effective
when received if sent by facsimile (receipt confirmed), commercial courier, or
personal delivery, or on the first business day following the date after
depositing the notice with a reputable, overnight delivery service:

 

	
   

  	
  Notices
  to YPS:

  	
   

  	
  Don
  Jones

  
	
   

  	
   

  	
   

  	
  President

  
	
   

  	
   

  	
   

  	
  YPSolutions

  
	
   

  	
   

  	
   

  	
  3445
  N. Causeway Blvd.

  
	
   

  	
   

  	
   

  	
  Suite
  401

  
	
   

  	
   

  	
   

  	
  Metairie,
  LA 70002

  
	
   

  	
   

  
	
   

  	
   

  	
  With
  a copy to:

  	
   

  	
  Joseph
  W. Looney

  
	
   

  	
   

  	
   

  	
  Adams
  and Reese

  
	
   

  	
   

  	
   

  	
  4500
  One Shell Square

  
	
   

  	
   

  	
   

  	
  New
  Orleans, LA 70139

  
	
   

  	
   

  
	
   

  	
  Notices
  to Publisher:

  	
   

  	
  George
  Bednarz

  
	
   

  	
   

  	
   

  	
  Vice
  President and General Manager – Publishing and

  
	
   

  	
   

  	
   

  	
  Information
  Services

  
	
   

  	
   

  	
   

  	
  R.H.
  Donnelley Inc.

  
	
   

  	
   

  	
   

  	
  6001
  Hospitality Ct.

  
	
   

  	
   

  	
   

  	
  Morrisville,
  NC 27560

  
	
   

  	
   

  
	
   

  	
   

  	
  With
  a copy to:

  	
   

  	
  Terry
  Hurley

  
	
   

  	
   

  	
   

  	
  Assistant
  General Counsel

  
	
   

  	
   

  	
   

  	
  R.H.
  Donnelley Inc.

  
	
   

  	
   

  	
   

  	
  5454
  West 110th Street

  
	
   

  	
   

  	
   

  	
  Overland
  Park, KS 66211

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  

 

 

or to such other addresses
as may be stated by one party to the other in a notice given in the same manner
herein provided.

 

16.          
Dispute Resolution.

 

16.1   
Continuing Performance. Each Party will continue its performance under
this Agreement during the pendency of any dispute, unless this Agreement is
terminated in accordance with its terms.

 

16.2   
Waiver of Jury Trial. EACH PARTY WAIVES ITS RIGHT TO A JURY TRIAL IN ANY
COURT ACTION ARISING AMONG THE PARTIES, WHETHER UNDER THIS AGREEMENT OR
OTHERWISE RELATED TO THIS AGREEMENT, AND WHETHER MADE BY CLAIM, COUNTERCLAIM, THIRD
PARTY CLAIM OR OTHERWISE. If for any reason the jury waiver is held to be
unenforceable, the Parties agree to binding arbitration for any dispute arising
out of this Agreement or any claim arising under any federal, state or local
statutes, laws or regulations, under the applicable commercial rules of the
American Arbitration Association and 9 U.S.C. § 1, et. seq. The
agreement of each Party to waive its right to a jury trial will be binding on
its successors and assignees.

 

16.3   
Attorney’s Fees. The prevailing Party in any formal dispute will be
entitled to reasonable attorney’s fees and costs, including reasonable expert
fees and costs.

 

17.          
Liability Limitation. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED HEREIN,
EACH PARTY’S LIABLITY HEREUNDER WILL BE LIMITED TO DIRECT DAMAGES, AND IN NO
EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (EVEN IF THAT PARTY HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), SUCH AS, BUT NOT LIMITED TO,
LOSS OF REVENUE, PROFITS OR BUSINESS. THE EXCLUSIONS AND LIMITATIONS OF THIS
SECTION DO NOT APPLY  TO  ANY CLAIMS FOR WHICH A PARTY HAS AN
OBLIGATION OF INDEMNITY UNDER THIS AGREEMENT; ANY GROSSLY NEGLIGENT, WILLFUL OR
FRAUDULENT ACT OR OMISSION; BREACH OF OBLIGATIONS REGARDING CONFIDENTIALITY OR
INTELLECTUAL PROPERTY; OR LIABILITY ARISING FOR BODILY INJURY OF A PERSON, OR
IN STATES THAT PROHIBIT THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES OR LIMITATIONS OR THE DURATION OF AN IMPLIED WARRANTY.

 

18.          
Insurance.

 

18.1   
Required Insurance Coverage. YPS will obtain and keep in force during
the term of this Agreement not less than the following insurance:

 

 

(i) commercial general
liability insurance, including bodily injury, property damage, personal and
advertising injury liability, and contractual liability covering operations,
independent contractor and products/completed operations hazards, with limits
of not less than $1,000,000 combined single limit per occurrence and $2,000,000
annual aggregate, naming Publisher as an additional insured; (ii) workers’
compensation insurance as provided for in any jurisdiction where work is
performed by YPS personnel who are engaged in the performance of services under
this Agreement with an employer’s liability limit of not less than $1,000,000
for bodily injury by accident or disease; (iii) umbrella/excess liability
insurance with limits of not less than $2,000,000 combined single limit in
excess of the above-referenced commercial general liability and workers’
compensation insurance.

 

18.2   
Insurance Certificates. All required insurance policies must be taken
out with financially reputable insurers reasonably acceptable to Publisher and
licensed to do business in all jurisdictions where Services are provided under
this Agreement. YPS will provide Publisher with a certificate of insurance,
satisfactory in form and content to Publisher, evidencing that all the required
coverages are in force and have been endorsed to provide that no policy will be
canceled or materially altered without first giving Publisher 30 days’ prior
notice. Nothing contained in this Section limits YPS’s liability to Publisher
to the limits of insurance certified or carried.

 

19.          
No Solicitation. Each Party agrees that it will not, until the
expiration of one (1) year following the termination of this Agreement,
solicit, induce, or attempt to induce any employee of the other Party to leave
other Party’s employ or to hire any such employee. Notwithstanding the
foregoing, in the event the Rendering Programs and components of the Web Sites
are delivered out of escrow to Publisher pursuant to the terms of the escrow
arrangements established pursuant to this Agreement, Publisher shall have the
right to solicit for employment or otherwise to retain the services of YPS’s
employees as part of Publisher’s efforts to sustain the operation of the Web
Sites.

 

20.          
Relationship of Parties. The relationship between YPS and Publisher is
that of two independent contractors and not of partners, and no partnership
law, concepts or duties will apply to the relationship between YPS and
Publisher. Accordingly, the Parties will perform all of their duties under this
Agreement as independent contractors. Neither Party’s employees are deemed
employees of the other Party and will not be considered covered under any
relevant federal or state social security, unemployment, or similar
compensation acts, with respect to any payment made by Publisher to YPS under
this Agreement or otherwise. Nothing in this Agreement will be construed to
give either Party the power to direct or control the daily activities of the
other Party or the other Party’s employees, franchiser and franchisee,
partners, joint venturers, co-owners, or otherwise. Neither Party grants the
other Party the power or authority to make or give any agreement, statement,
representation, warranty, or other commitment on behalf of such Party, or to
enter into any contract or otherwise incur any liability or obligation, express

 

 

or
implied, on behalf of such Party, or to transfer, release, or waive any right,
title, or interest of such Party.

 

21.          
Press Releases and Public Announcements. Neither Party will issue any
press release or make any public announcement relating to the existence or
subject matter of this Agreement without the prior written approval of the
other Party; provided, however, that a Party may make any public disclosure it
believes in good faith is required by applicable law or listing requirements
(in which case the disclosing Party will use reasonable efforts to advise the
other Party prior to making the disclosure).

 

22.          
Assignment. Neither Party may assign this Agreement, in whole or part,
without the prior written consent of the other Party, which consent shall not
be unreasonably withheld. Notwithstanding the forgegoing, no consent shall be
required for (i) any assignment that occurs by operation of law as part of a
corporate reorganization, consolidation, merger, or sale of substantially all
of its assets, or (ii) an assignment by a Party to any of its affiliates. The
Parties acknowledge that affiliates of Publisher, including without limitation,
its pre-press publishing services function, may administer Publisher’s rights
and obligations under this Agreement, and that such administration shall not be
deemed an assignment of this Agreement. In addition, during the term hereof,
any affiliate of Publisher may secure the rights and benefits under this
Agreement by giving written notice to YPS and YPS and such affiliate shall
thereafter promptly negotiate in good faith to document their agreement under
which YPS’s products and services shall be provided to such affiliate; provided
however, that unless otherwise agreed by such affiliate, such agreement shall
be substantially identical in all material respects to this Agreement,
including the Project Compensation Schedule and other pricing provisions
hereof.

 

23.          
Successors and Assigns. This Agreement will be binding upon and inure to
the benefit of the Parties hereto, their respective successors and permitted
assigns. Nothing in this Agreement, except as is specifically provided in this
Agreement, is intended to confer upon any person, other than the Parties hereto
and their respective successors and permitted assigns, any rights, remedies,
obligations or liabilities under or by reason of this Agreement.

 

24.          
Entire Agreement; Amendment. This Agreement, including all attached
Exhibits, constitutes the entire agreement between the Parties with respect to
the subject matter hereof and supersedes all prior letters of intent,
arrangements, representations, warranties, statements, promises, information
and undertakings, whether oral or written, expressed or implied, with respect
to the subject matter of this Agreement. This Agreement may only be modified,
or any rights under it waived, by a written document executed by both Parties.

 

25.          
Legal Construction and Severability. In the event that any provision of
this Agreement is found by a court, arbitrator or other tribunal to be illegal,
invalid or unenforceable, then such provision will not be voided, but will be
enforced to the maximum extent permissible under applicable law, and the
remainder of this Agreement

 

 

will
remain in full force and effect and will in no way be affected, impaired or
invalidated, unless to so continue the Agreement would unjustly prejudice the
Parties hereto. In the event a conflict exists between the terms of this Agreement
and the terms of any of the exhibits or schedules incorporated herein,
including without limitation the Form of Preferred Escrow Agreement, the terms
of this Agreement shall govern.

 

26.          
Waiver. The remedies herein reserved will be cumulative and additional
to any other or further remedies provided at law or equity. No failure to
enforce or insist upon strict compliance with any provision of this Agreement
will be deemed to constitute a waiver of rights to demand strict compliance
with the terms hereof. No waiver of any term or condition of this Agreement
will be deemed or construed to be a waiver of such term or condition in the
future, or of any subsequent breach of said term or any other terms of this
Agreement.

 

27.          
Force Majeure. Neither Party shall be liable in damages or have the
right to terminate this Agreement for any delay or default in performing
hereunder if such delay or default is caused by some condition, failure, or
occurrence reasonably beyond its control including, but not limited to, Acts of
God; Government restrictions or regulations (including the denial or
cancellation of any necessary license); storm; flood; fire; war; terrorism;
civil disorder; insurrection; strike; curtailment of transportation or communications
facilities; power failure or surge; damage to, destruction of, or failure to
perform by the supplier of, a network facility (including telephone service,
the Internet, a wide area network or an ISP network or server), and/or any
other cause beyond the reasonable control of the Party whose performance is
affected. Notwithstanding the foregoing, a Party will be excused from
performance hereunder only if it is using commercially reasonable efforts to
work around the force majeure event. During the pendency of any such event and
while either Party’s performance obligations are consequently excused, the
other Party’s performance (including payment) obligations shall also be
excused.

 

28.          
Section Headings. The section headings contained in this Agreement are
for convenience and for reference purposes only, and will not be deemed to
constitute a substantive portion of this Agreement.

 

29.          
Counterparts. This Agreement may be executed in one or more
counterparts, each of which, when executed and delivered, will be an original,
and such counterparts will together constitute one and the same instrument.

 

30.          
Subcontracts. YPS may not subcontract any portion of the Services
without Publisher’s prior written approval, and will remain fully liable for
the work performed and for the acts and omissions of any approved
subcontractor. YPS will require any approved subcontractor to comply with the
applicable terms of this Agreement. Publisher will not be responsible for the
performance of any YPS subcontractor or for performing any of YPS’s obligations
to any such subcontractor. Any references in this Agreement to YPS’s products
or services shall mean and include the products and services provided on YPS’s
behalf by YPS’s subcontractors. The Parties

 

 

recognize
that YPS currently uses a third party vendor, US West, for web hosting services
to be provided hereunder and Publisher hereby consents to the use of this
subcontractor.

 

31.          
Time of the Essence. Time is of the essence in the performance of each
and every obligation of the Parties established by this Agreement.

 

IN
WITNESS WHEREOF, the Parties hereto have executed and delivered this Agreement
on the date first set forth above.

 

	
  YP WEB PARTNERS, L.L.C.

  	
  R.H. DONNELLEY

  
	
  d/b/a YPSolutions

  	
  PUBLISHING & ADVERTISING,

  
	
   

  	
  INC.

  
	
   

  	
   

  
	
  By:

  	
  /s/
  Bill Hammack

  	
   

  	
  By:

  	
  /s/
  Mike Boyce

  
	
   

  	
   

  
	
  Print
  Name:

  	
  BILL
  HAMMACK

  	
   

  	
  Print
  Name:

  	
  Mike
  Boyce

  
	
   

  	
   

  
	
  Title:

  	
  CEO

  	
   

  	
  Title:

  	
  VP
  MARKETING

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
													

 

 

Exhibit A

 

Directory Conversion Specifications

 

Las Vegas IYP Rollout

 

	
  Directory

  (6-month

  cycle)

  	
   

  	
  Issue

  	
   

  	
  Sales

  Canvass

  Start

  	
   

  	
  Specialty

  Pages

  	
   

  	
  White

  Page

  Extract

  	
   

  	
  Yellow

  Page

  Extract

  	
   

  	
  Publisher
  Ship

  to Printer

  	
   

  	
  Ship from

  Printer

  	
   

  	
  IYP

  Prototype

  Sales

  Training

  	
   

  	
  Print

  Delivery

  Start

  
	
  Las
  Vegas —Free PROTOTYPE

  	
   

  	
  Jul-03

  	
   

  	
  n/a

  	
   

  	
  5/16/03

  	
   

  	
  4/16/03

  	
   

  	
  5/8/03

  	
   

  	
  5/22/03 - 6/9/03

  	
   

  	
  6/12/03

  	
   

  	
  6/16/03

  	
   

  	
  6/18/03

  
	
  Las
  Vegas —Sold

  	
   

  	
  Jan 04

  	
   

  	
  5/24/03

  	
   

  	
  11/18/03

  	
   

  	
  10/17/04

  	
   

  	
  11/10/03

  	
   

  	
  11/18/03 -
  12/4/03

  	
   

  	
  12/13/03

  	
   

  	
  n/a

  	
   

  	
  12/19/03

  
	
  Las
  Vegas — Sold

  	
   

  	
  Jul-04

  	
   

  	
  12/9/03

  	
   

  	
  5/16/04

  	
   

  	
  4/16/04

  	
   

  	
  5/8/04

  	
   

  	
  5/15/04 - 6/2/04

  	
   

  	
  6/12/04

  	
   

  	
  n/a

  	
   

  	
  6/18/04

  

 

Note: Some of the above dates have yet to be
determined and have been estimated based on historical dates.

 

Production Timelines:

 

·                 
Publisher will deliver
Specialty Pages/Gov’t Pages: Specialty Pages Date + 3 days

·                 
Publisher will deliver
BFO File/WP listings: White Page Extract Date + 10 days

·                 
Ad, Galley, HIP files and
Coupon Pages: Yellow Pages Date + 5 days

·                 
On the last day of
Publisher Ship to Printer, Publisher will deliver:

 

1.              
All ads that have changed
since the initial extract

2.              
Revised Galley File

3.              
Revised HIP File

4.              
A file that consists of
the advertisers who purchased IYP1, IYP2 and have Opted Out.

 

Pages will be delivered
via FTP to YPS server unless the need exists for alternate delivery means.

 

1

 

Exhibit B

 

General Web Site Specifications

 

A.                                   
General Specifications

 

The overall design, layout
and functionality of the Web Sites shall be consistent with the prototype Web
Site developed and provided by YPS to Publisher, portions of which is attached
to this Exhibit in PDF file format. The attached PDF file does not capture
all of the features and functionality inherent in the HTML file format version
of the prototype Web Site. The design, layout and functionality of the Web
Sites also shall comply with the specifications contained in this
Exhibit and may be modified in accordance with the terms of the
Agreement.”

 

ListBoss

 

·                 
Users may chose to
see their search results with the ListBoss Product

·                 
Users may click to
access advertisements associated with the listings

·                 
Results should be ‘sorted
same as PageBoss section by seniority.

·                
Users may click on
the addresses and a pop-up window will display a map of the location

·                  
For non-prototype books,
1YP1 Customers will have the following Icons: Ad, coupon and map icon

·                 
For non-prototype books,
lYP2 advertisers will have all of IYP1 and also have email and Web Site icons

·                 
Customers who have opted
out would fall alphabetically after advertisers

 

PageBoss Yellow Pages

 

·                 
Users may chose to
see their search results with the PageBoss Product

·                
The search result will be
highlighted

·                
Page background
color will be set to match that of the ads

·                
All in-data hyperlinks to
be activated unless noted by Publisher

 

·                 
Software used to
automatically activate hyperlinks that are identifiable in data stream

·                 
Manual process to activate
hyperlinks which are not activated programmatically

·                 
Hyperlinks will be
represented as blue text

 

·                 
A popup menu with
additional navigation options will be activated when users mouse over an ad

·                 
For each Web Site, YPS
will offer Publisher the option to geo-code substantially all of the addresses
in the white and yellow pages listings in the Directory to which the Web
Site relates. Upon completion of the geo-coding, YPS’s software will allow
users accessing the Web Site to “click on” a specific address to activate a
pop-up window which displays a map showing the exact location of that listing
within the Directory’s geographic coverage area. This service will be provided
in accordance with the Mapping Specifications set forth in the Web Hosting
Specifications and for the fees specified in the Project Compensation Schedule.
Publisher acknowledges that geo-coding does not ensure that 100% of all
addresses will be linked to a map. For example, P.O. Boxes cannot be
geo-coded.

·                 
The interactive mapping
feature provided with the CityBoss portal for Las Vegas will include an area
map onto which is superimposed a grid representing populated coverage 

 

2

 

areas. Each of these grid
squares will “drill down” to a detail map which will be navigable, including
pan, zoom and the ability to search for a specific address.

 

CityBoss specifications are
covered in the Web Portal Design Specifications.

 

Directory Tabs within the
PageBoss product may include, but are not limited to the following:

PageBoss White Pages:

 

·                 
Residential White

·                 
Business White

·                 
Information Pages

·                 
Zip Code Guides

 

Civic/Gov’t:

 

·                 
Tabs similar to the White
Pages ensuring the following information is available:

 

·                 
Any guides

·                 
Government
Officials/Offices

 

·                 
U.S. Government Offices
(from the yellow binding)

·                 
Any other Gov’t
information from the white binding

 

Specialty Pages

·                 
Bright Idea Pages

 

Branding.

·                 
Each page displayed
to users will be branded with Publisher and /or Sprint Yellow Pages trade names,
logos and color schemes in the header and navigation or otherwise in the
pages as determined and approved by Publisher

 

YPS’s minimum client
computer hardware and software requirements.

 

Intel
Pentium 200 / Macintosh Power PC 200

800
x 600 Resolution

Must
be compatible and fully functional with Internet Explorer 5.5 or Netscape
Navigator 6.2 or higher

 

B.                                   
Web Portal Specifications

 

The City Boss Basic Content
includes, at a minimum, but not limited to, the items listed in 1) below:

 

1)                                    
Basic
Content:

 

a)             
Weather (current Weather,
5-day forecast, Radar)

b)            
Stock Quotes and
Financial News

c)             
Local, National
Government officials

d)            
World News

e)             
U.S. Headline News

 

3

 

f)               
Sports News

g)            
Financial News

h)            
Entertainment News

i)                
Concerts

j)                
Community Information,
including the subcategories: (not available in all cities)

 

i)                
Shopping

ii)             
Visiting the City

iii)          
Local Events

iv)         
Dining,
Drinking & Entertainment

v)            
Sport

vi)         
Destination Guides

vii)       Historical Background

viii)  
Recommended Tours

 

k)             
Horoscopes

1)             
Events Calendar

m)          
Apartment Finder

n)            
Event Tickets

 

2)                                    
Transactional
Content (Available at Publisher’s Option):

 

a)             
Hotel Reservations –
Allows users to book hotel reservations online.

b)            
Golf Tee Times – Allows
users to reserve Golf Tee Times online.

c)             
Car Rentals – Allows
users to book Cu Rentals online.

d)            
Apartment Finder – Allows
users to search for apartments based on a variety of specifications. Provides
user a list of apartments that meet the desired criteria and the ability to
develop a personal account based on these preferences. Powered by www.rent.com.

e)             
Event Tickets – Allows
users to purchase Event Tickets online.

f)               
Roommate Finder – Powered
by www.roommateservice.com.

g)            
Job Finder

 

YPS may, from time to time,
change vendors for these services. If current content providers make changes to
the fee structure offered YPS, Publisher and YPS will agree to adjust fees for
this service and/or cancel the service.

 

3)                                     
Additional
Content:

 

a)             
TV Listings

b)            
Movie Listings

c)             
Coupon Software

 

4

 

C.                                   
Modification Services Standards

 

For these purposes,
Modification Services will mean changes to the content of the web pages. This
does not include changes to software, hardware or to the connections to the
Internet.

 

There will be two types of
modifications services provided by YPS:

 

·                                         
Planned periodic
modification of the Web Site

Periodic modifications to
the Web Site will be aggregated and performed as deemed by Publisher.

·                                         
Emergency modification of
the Web Site

YPS will make emergency
modifications to the Web Site within 24 hours of Publisher’s request.

 

All changes shall be posted
to YPS’s staging server and approved by Publisher prior to being made available
to the public.

 

5

 

Exhibit C

 

Web Hosting Specifications

 

A.           
Internet
Server and Connectivity Standards

[YPS to provide]

 

Bandwidth utilization
statistics shall be included in the Monthly Systems Availability Report and be
provided on a daily basis.

 

B.           
Regular/Ongoing
Maintenance/System Availability

 

Systems shall be available
on a 24x7x365 basis, except as stipulated in the following. Good server and
software health is paramount to ensure system availability and is considered a
normal and expected activity.

 

Regular, consistent, and
ongoing maintenance, which does not require interruption of service, shall be
performed on all servers and software. This maintenance category does not
interrupt service nor involves significant changes to software operation;
therefore, the maintenance is performed on an as needed/on-going basis and does
not require the specific knowledge nor prior approval of RHD and is exempt from
reporting requirements stipulated in Section 6.10.1. Examples of
regular/ongoing maintenance include:

 

·                 
Viewing/trimming security
logs

·                 
Back up file deletions

·                 
Adding/deleting security
accounts

·                 
Adding/deleting
directories and temporary files

·                 
Other activities deemed
necessary by YPS server administrators

·                 
Installing updated
drivers or maintenance software

 

Regular maintenance, which
interrupts system availability via system reboots or pausing/stopping services,
is also understood to be normal and is expected
to be performed on a continual, yet planned, basis. This category of
maintenance will be performed, as needed, on the first and third Friday evening
of each month, between 11pm and 1 am, for durations not to exceed 1 hour. If
the projected down-time is expected to be less than 1 hour, within the 2 hour
window, the maintenance activity does not require the prior knowledge or
approval of RHD and is exempt from reporting defined in Section 6.10.1.
Maintenance where the projected time is expected to be over 1 hour or beyond
the 2 hour window shall be approved, in writing (e-mail is acceptable), by RHD
with at least 48 hours notice and shall be included in reporting stipulated in
Section 6.10.1. Because YPS uses redundant web servers, one server will
automatically pick up all traffic while the other is being maintained. If in
the rare instance both primary and redundant servers need to be maintained at
the same time, the user will receive a message stating:

 

6

 

“Servers being maintained.
Please return in 15 minutes”. Examples of maintenance in this category are:

 

·                 
Applying security
patches, as recommended by software manufacturers

(example: critical security patches for the Windows 2000 Advanced Server OS);

·                 
Replacing a hard drive,
system board, fan, or other hardware device;

·                 
Upgrading YPS developed
software; or

·                 
Other maintenance
activities deemed necessary by YPS server administrators/YPS software
developers.

 

C.                                   
Security

 

Access to YPS server
resources is delineated into two distinct categories:

 

1.              
Physical Security. The
security of the system from unauthorized physical access.

 

2.              
System Security. The
security of the system from unauthorized data access.

 

Physical security measures
are controlled by ViaWest Salt Lake City, UT. An attachment of the levels of
physical security is provided.

 

The YPS server/software
systems shall employ commercially reasonable safeguards which include, but are
not limited to:

 

·                 
Natted IPs through the
router

·                 
Firewall – VPN
protected/encrypted connections for data transfer and protection from denial of
service (DOS) attacks (for example: settings to prevent “the ping of death”,
settings to close pcAnywhere port scanning, etc...)

·                 
Serving public
information via virtual shares

·                 
Individual and verified
user level login and subsequent group access to resources to minimize administration

·                 
Disabled guest accounts

·                 
Disabled auto-play on all
devices

·                 
Disallowed blank
passwords

·                 
User accounts are only
created via approved and verified access lists

·                 
Disallowing anonymous
access to DCOM objects

·                 
Using URL scans to filter
URL based attacks

·                 
Employ Symantec’s Norton
Anti-Virus Enterprise Level virus protection

·                 
Drive, directory, and
file level security

·                 
Messenger services
disabled

·                 
Disabled logon as service
rights to other than administrators

·                 
Password expiration dates
w/criteria

·                 
And many other settings,
methods, policies, and procedures

 

7

 

“Significant Security
Breach” is defined as an unauthorized person or entity successfully gaining
physical access to the Directory Infrastructure Systems or access to YPS
protected data via internet connection. Attempts to gain unauthorized access is
a known hazard of running systems that serve information to the general public
(via D.O.S., worm, virus, and exploit attacks) and, therefore, attempted
security breaches will not be reported to Publisher unless the source of the
attempted breach of security originates from a connection owned or operated by
the Publisher.

 

D.           
Downtime
Events

 

Downtime is defined as any
event, within YPS control, which includes the physical facility and direct
internet connections of YPS facilities and contracted hosts, which prohibits
access for a period of time that is greater than 5 minutes, except as allowed
for in Exhibit C, paragraph B. An example of a non-YPS controlled event is
a Pacific Bell service interruption, which renders the entire internet backbone
inoperable, for 3 hours due to a switching station fire.

 

E.             
Disaster
Recovery Procedures

 

YPS and its subcontractors
should identify Disaster Recovery practices for each location (site) and
environment, including development, test, staging, and production platforms.
(See attached)

 

I.                
Mapping
Specifications

 

For each Web Site, YPS will
offer Publisher the option to geo-code substantially all of the addresses in
the white and yellow pages listings in the Directory to which the Web Site
relates. Upon completion of the geo-coding, YPS’s software will allow users
accessing the Web Site to “click on” a specific address to activate a pop-up
window which displays a map showing the exact location of that listing within
the Directory’s geographic coverage area. This service will be provided in
accordance with the Mapping Specifications set forth in the Web Hosting
Specifications and for the fees specified in the Project Compensation Schedule.
Publisher acknowledges that geo-coding does not ensure that 100% of all
addresses will be linked to a map. For example, P.O. Boxes cannot be
geo-coded.

 

J.             
Usage
and Tracking Reports

 

The Usage and Tracking
Reports, at a minimum, shall include the information and data described in the
Usage and Tracking Report presentation provided by YPS to Publisher, portions
of which are attached to this Exhibit in PDF file format. The attached PDF
file does not capture all of the features and functionality inherent in the
HTML file format version of the Usage and Tracking Report presentation. YPS
shall electronically transmit site usage data as required by Publisher.

 

K.           
Promotion
on Internet Search Engines

 

Promotion of Publishers Web
Portals will at a minimum be submitted to the following Search
Engines/Directories available on the World Wide Web:

 

Yahoo (free Submission)

 

8

 

Alta Vista

Ask Jeeves

Google

Inktomi

MSN

AOL

Hot Bot

Lycos

Netscape Search

Overture

Open Directory Project

Look Smart (free Submission)

 

L.            
Web
Site Optimization Program

 

YPS, for a fee, will also
provide a Web Traffic Optimization Program, which will assist the Publisher in
ranking higher on the leading Search Engines/Directories. Each of the major
search engines and directories uses a unique methodology or algorithm to
determine a site’s relevance to keyword queries that considers a variety of
HTML elements of a Web site. YPS will develop Publishers Web site based on the
most important HTML elements for Basic Web Traffic Optimization. These include
but are not limited to:

 

1.              
Page Title: This is
the most important element of site ranking and should be unique for every key
entry page.

 

2.               Description Meta Tag: A good description is
critical so a page not only ranks well, but so potential customers will
actually click on your link. The Description tag is the only meta tag supported
by some engines.

 

3.              
Body text: Most engines
will spider the actual page content to look for consistent use of keywords
throughout the text, scanning the first 200 words on the page.

 

4.              
Search-engine friendly
content: Search engine spiders function most effectively on static HTML pages.
They have difficulty with Flash, frames, scripts, images, multimedia, etc.

 

A description of additional
services and fees is included in the Project Compensation Schedule.

 

9

 

(Attachment)

 

HAMMACK
JONES GROUP (HJG) / YPSOLUTIONS INFORMATION SYSTEMS (IS) CONTINGENCY PLAN (New
Orleans/Metairie Operations)

 

1.              
PRELIMINARY
PLANNING

 

a.              
PURPOSE AND OBJECTIVES.

 

(1)                                 
To provide a contingency
plan for the operation of critical automated information systems at an offsite
facility should our office building become partially/totally destroyed or
become unavailable for an extended period of time.

 

(2)                                 
To provide critical
support functions in the event of failure or total loss of HJG systems.
Critical systems will tolerate a down time of not more than two
(2) calendar days. Important and routine systems will tolerate reasonable
down time required to repair or replace the system.

 

(3)                                 
This plan provides for a
primary offsite facility at On Line Web Marketing located in St. George, Utah
where critical system operations can continue.

 

b.             
SCOPE. To ensure an effective plan exists, all
data (and some software programs/applications) must be categorized as critical,
important, or routine.

 

(1)                                 
Critical
Data – Data which HJG
could not function without.

 

(2)                                 
Important
Data – Data which has
taken a long time to develop or is one of a kind but would not stop support.
Also data /systems which would require activation if operations are curtailed
for a period over 30 days.

 

(3)                                 
Routine
Data. Data of a one time
nature that loses its value upon completion. Should it be discovered the data
is needed during the execution of this plan, it can be reprogrammed or
reconstructed within 10 man-work days.

 

c.              
ASSUMPTIONS.
This plan makes several
assumptions:

 

(1)                                 
On Line Web Marketing, on
24 hours notice, has LAN capability and can make 2 static IP’s available
for use.

 

(2)                                 
Employees of HJG have the
PC issued to them by HJG in their possession (at a minimum, the CPU).

 

(3)                                 
If evacuation is planned,
HJG will transport its servers via the most secure and expeditious manner
available to St. George, Utah.

 

2.                                      
EVENTS
INCLUDED. Many events
and situations (threats) can impact the operation of automated information
systems. These threats normally take the shape of environmental 

 

10

 

influences or internal
system abnormalities. Most emergency situations would be environmental in
nature such as fire or natural disaster. The primary concern is long-term power
outages caused by fire, water damage due to flooding or sprinkler systems, or
natural disasters resulting in damage which would require extensive restoration
(greater than one week [5 working days]).

 

a.              
The greatest potential
for damage by environmental means comes from Hurricanes which are prevalent in
this geographical area for nearly 6 months during the calendar year
(June to November). Because the physical location of HJG is below
sea-level and electrical power and telephone lines are primarily above ground,
these assumptions can be made about the aftermath of a hurricane:\

 

(1)         
Physical access to our
Building may be denied or limited for at least one week due to debris.
Access could also be denied because of hazardous material expelled from blown
transformers, leaking natural gas, or other sources.

 

(2)         
Electrical
power/telecommunications may not be restored for up to several months.

 

(3)         
Access may be
indefinitely denied in the event of levy breakage along the Mississippi river
in the New Orleans area.

 

b.             
The next threat is fire
(whether the damage occurs from fire, smoke, or water). These assumptions can
be made:

 

(1)         
Systems exposed directly
to fire or extreme heat will be damaged beyond repair and hard drives
may not be recoverable.

 

(2)         
Systems inadvertently
left powered-up during a fire evacuation or left with the power on after normal
working hours will be damaged beyond repair due to electrical arcing and hard
drives may not be recoverable.

 

(3)         
Systems not visibly
damaged will be inoperable during a two to three day dry out period if the
space was exposed to water.

 

(3)         
Depending on location,
intensity, duration and type of fire, access may be denied to working
spaces for several days due to: investigations; release of hazardous material;
or unavailability of electrical power.

 

c.              
The next threats are loss
of access to data due to system failure or introduction of a destructive virus,
worm, or time bomb.

 

(1)         
In the event of system
failure, the IT Director shall be notified to determine extent of failure.

 

(2)         
If failure is verified
and the system data cannot be recovered, the data storage unit shall be removed
and rendered inoperable by the IT Director if it contains sensitive data. If
data can be retrieved, the operator shall perform a routine backup as
stipulated in this plan and the storage device cleaned of all sensitive data.

 

11

 

(3)         
The operator shall
initiate steps to determine if the unit is currently covered by warranty or
service contract and directly arrange for the system to be repaired. If it is
determined the system is not under warranty, the IT Director shall be notified,
via a request for service, of the need for repair and ensure maintenance/repair
is scheduled and performed.

 

(4)         
If repair involves
replacement of the hard disc drive, it is the responsibility of the operator to
notify the IT Director. The IT Director will clean sensitive data and will be
verified clean by the IT Director. Once the new storage device is installed,
the IT Director or his/her designee(s) shall prepare the device to receive data
(install operating system and primary programs). The operator or IT Director
shall restore data files from the latest backup set.

 

(5)         
If failure of the system
is due to a destructive virus (or virus like phenomenon) the system will be
entirely cleaned by the responsible IT Director. All backup sets containing
data generated by the failed system shall be checked for viruses and cleaned as
necessary. The system will be certified clean by the 1T Director and if
necessary, reload operating system and primary programs.

 

3.             
EVENTS EXCLUDED.
Any unforeseen disaster or situation which would deny access for periods of
less than one week. These events include, but are not limited to: civil
disturbances, bomb threats, malicious activities by individuals or groups, and
other unforeseen events.

 

4.             
PRIORITIES. Continued
development/production/support with systems used to support YP Solutions.

 

a.
Short term priorities are
defined as projected operations from St. George, Utah for less than one month.
HJG priorities are to continue to:

 

(1)         
Provide access to HJG
mail by all its employees via the Internet;

 

(2)         
Process, track, and
provide feedback to outside staffs at St George on processing/coding/other
requests for producing online books;

 

b.             
Long
term priorities are
defined as projected operations from a location to be determined for more than
one month. Priorities in addition to short term priorities stated above, are to
continue to:

 

(1)         
Gather/report financial
information through Great Plains;

 

(2)         
Continue to update
information in the CRM, ACT, and on files designed to support Publisher sites.

 

(3)         
Manage/operate the pay,
finances, and logistics of HJG;

 

(4)         
Provide administrative
support such as domain renewals, updating and publishing directives, and other
routine admin functions.

 

12

 

5.             
DATA
CATEGORIES AND ASSIGNED RESPONSIBILITIES. Department Heads are responsible for:

 

a.              
Critical
Data – Data/programs
which HJG could not function without. The following is categorized as critical:

 

	
  DATA

  	
   

  	
  Responsible Department

  
	
  YP
  Solutions Development

  	
   

  	
  YP
  Development

  
	
  YP
  Production

  	
   

  	
  Production

  
	
  Current
  YP Solutions Data

  	
   

  	
  YP
  Dev/Production/IT

  
	
  Webboss
  Programming/Development Data

  	
   

  	
  Development/IT

  
	
  Mail
  System

  	
   

  	
  IT

  

 

b.             
Important
Data – Data which has
taken a long time to develop or is one of a kind but, if not readily available,
would not stop HJG operations. The Primary operator/originator of the data has
the responsibility to categorize data as Important because he/she is aware of
the time and effort spent to create the data and the effort it would take to
replace it. The Commander, HJG has determined the following data is IMPORTANT
and shall be subject to these provisions:

 

	
  DATA

  	
   

  	
  RESPONSIBLE DEPARTMENT

  
	
  Current
  Programs

  	
   

  	
  IT

  
	
  Current
  Inventory

  	
   

  	
  Finance/IT

  
	
  Current
  Budget and Finance Information

  	
   

  	
  Finance/IT

  
	
  Current
  Pay Information

  	
   

  	
  Finance/IT

  

 

c.              
Routine
Data. Data which is of a
one time nature that loses its value upon completion and can usually be reprogrammed
of reconstructed within 1-5 man-work days. Examples are: templates for word
processing documents, simple databases, etc...

 

6.             
Contingency
Plan Testing. A test of
this plan, at least annually, shall be performed at the discretion of the CEO.

 

7.             
Contingency
Plan Activation.
Activation of the HJG Contingency Plan will be at the verbal or written
communication of the CEO.

 

Applicability. Although this enclosure only directly applies to HJG stag, all HJG
subordinate affiliates will establish contingency plans.

 

13

 

4 January 2003

 

YPSOLUTIONS (YPS) INFORMATION
SYSTEMS (IS) CONTINGENCY(ViaWest Salt Lake

City, UT Facility /Via-SLC/)

 

1.                                     
PRELIMINARY PLANNING

 

a.              
PURPOSE
AND OBJECTIVES.

 

(1)         
To provide a written plan
for the operation of critical IS currently operating at Via-SLC at the OLWM (On
Line Web Marketing) facility in St. George, UT should the Via-SLC facility
become partially/totally inaccessible for an extended period of time.

 

(2)         
To provide critical
support functions in the event of failure or total loss of YPS Via-SLC systems.
Critical systems will tolerate a down time of not more than two(2) working
days or 16 man hours. Important and routine systems will tolerate reasonable
down time required to repair or replace the system.

 

(3)         
This plan provides for a
primary offsite facility at the offices of On Line Web Marketing (OLWM), St.
George, UT. where critical
system operations can continue within four (4) hours of said downtime.

 

b.             
SCOPE. To ensure an effective plan exists, all
data (and some software programs/applications) must be categorized as critical,
important, or routine.

 

(1)         
Critical
Data – Data which YPS
could not function without.

 

(2)         
Important
Data – Data which has
taken a long time to develop or is one of a kind but would not stop support.
Also data /systems which would require activation if operations are curtailed
for a period over 30 days.

 

(3)         
Routine
Data. Data of a one time
nature that loses its value upon completion. Should it be discovered the data
is needed during the execution of this plan, it can be reprogrammed or
reconstructed within 10 man-work days.

 

c.              
ASSUMPTIONS. This plan makes several assumptions:

 

(1)         
A complete step-by-step
plan is not currently necessary due to the small number of systems currently
covered under this plan.

 

(2)         
The personnel tasked with
completing this plan are thoroughly familiar with the system design and
software/hardware requirements and a complete step-by-step action plan is not
currently necessary. For example: Upon notification by competent authority
representing ViaWest Salt Lake City, UT, that the facility is inaccessible, YPS
personnel must change the YPSOLUTIONS.COM DNS records to reflect IP addresses
to within the OLWM facility, etc.

 

14

 

(3)         
The complexity of system
design and the number of systems will change. Therefore, a detailed testing and
audit of this plan shall be completed at least annually to ensure it’s
completeness and accuracy and to determine if detailed step-by-step planning is
necessary.

 

(4)         
The Via-SLC facility has
sustained damage to the extent that it is unusable for at least 7 working days.

 

(5)         
OLWM has LAN capability
and can make 8 static 1P’s available for use.

 

(6)         
OLWM has at least 2
servers (preferably 4) available for emergency restore of the back-up
information stored at OLWM.

 

(7)         
The event which causes
the Via-SLC Facility to become unavailable is localized to the Via-SLC facility
and does not hamper OLWM operations.

 

2.             
EVENTS INCLUDED.
Many events and situations (threats) can impact the operation of IS. These
threats normally take the shape of environmental influences or internal system
abnormalities. Most emergency situations would be environmental in nature, such
as: fire or natural disaster. The primary focus of this document is
long-term/sustained power outage and/or facility inaccessibility caused by
fire, water damage due to flooding or sprinkler systems, or natural disasters
resulting in damage which causes Via-SLC to cease operations for periods which
exceed 5 working days.

 

a.              
The greatest threat to
the Via-SLC facility is fire (whether the damage occurs from fire, smoke, or
water). These assumptions can be made:

 

(1)                                 
Systems exposed directly
to fire or extreme heat will be damaged beyond repair and hard drives
may not be recoverable.

 

(2)                                 
Systems inadvertently
left powered-up during a fire evacuation or left with the power on after normal
working hours will be damaged beyond repair due to electrical arcing and hard
drives may not be recoverable.

 

(3)                                 
Systems not visibly
damaged will be inoperable during a two to three day dry out period if the
space was exposed to water.

 

(3)                                 
Depending on location,
intensity, duration and type of fire, access may be denied for several
days due to: investigations; release of hazardous material; or unavailability
of electrical power.

 

b.             
The next threats are loss
of access to data due to system failure or introduction of a destructive virus,
worm, or time bomb.

 

(1)                                 
In the event of system
failure, the IT Director shall be notified to Determine extent of failure.

 

15

 

(2)                                 
If failure is verified
and the system data cannot be recovered, the data storage unit shall be removed
and rendered inoperable by the IT Director if it contains sensitive data. If
data can be retrieved, the operator shall perform a routine backup as
stipulated in this plan and the storage device cleaned of all sensitive data.

 

(3)                                 
The operator shall
initiate steps to determine if the unit is currently covered by warranty or
service contract and directly arrange for the system to be repaired. If it is
determined the system is not under warranty, the IT Director shall be notified,
via a request for service, of the need for repair and ensure maintenance/repair
is scheduled and performed.

 

(3)                                 
If repair involves
replacement of hard disc drives, it is the responsibility of the operator to
notify the IT Director. The IT Director will clean sensitive data and will be
verified clean by the IT Director. Once the new storage device is installed,
the IT Director or his/her designees) shall prepare the device to receive data
(install operating system and primary programs). The operator or IT Director
shall restore data files from the latest backup set.

 

(4)                                 
If failure of the system
is due to a destructive virus (or virus like phenomenon) the system will be
entirely cleaned by the responsible IT Director. All backup sets containing data
generated by the failed system shall be checked for viruses and cleaned as
necessary. The system will be certified clean by the IT Director and if
necessary, reload operating system and primary programs.

 

3.             
EVENTS EXCLUDED.
Any unforeseen disaster or situation reasonably beyond YPS’s control, which
would deny access for periods of less than 5 days. These events include, but
are not limited to: civil disturbances, bomb threats, malicious and unforeseen
activities by individuals or groups, and other unforeseen events for which YPS
reasonably could not prevent. The Via-SLC facility is responsible, by contract,
to provide access and connectivity, as stipulated by contract, for minor
interruptions.

 

4.             
PRIORITIES. Continued service to clients.

 

a.              
Short
term priorities are
defined as projected operations from OLWM for less than one month. YPS
priorities are to continue to:

 

(1)                                 
Provide access to
web-based information by the general public to the YPS online products
(ListBoss, TrafficBoss, PageBoss, Webboss) via the Internet;

 

(2)                                 
Process, track, and
provide feedback to outside staffs on processing/coding/other requests for
producing online books;

 

b.             
Long
term priorities are
defined as projected operations from a location to be determined for more than
one month. Priorities in addition to short term priorities stated above, are to
continue to:

 

(1)                                 
Provide for the complete
backup of system information and client data every 7 days;

 

16

 

(2)                                 
Provide for the
incremental backup of system information and client data on a daily basis;

 

(3)                                 
Provide administrative
support to YPS clients which may be originated through or information
provided via Via-SLC systems. For example: FTP access, database maintenance,
etc;

 

(3)                                 
Acquire the necessary
equipment and setup replication services for the purpose of load balancing.

 

(4)                                 
Re-establish reporting
procedures as defined in client service agreements.

 

5.             
DATA CATEGORIES AND ASSIGNED RESPONSIBILITIES.

 

a.              
Critical
Data – Data/programs
which YPS could not function without. The following is categorized as critical:

 

	
  DATA

  	
   

  	
  Responsible Department

  
	
  YPS
  Client Publication Information and Databases

  	
   

  	
  IT
  Dept

  
	
  YPS
  Proprietary Data and Programs

  	
   

  	
  Development

  

 

b.             
Important
Data – Data which has
taken a long time to develop or is one of a kind but, if not readily available,
would not stop YPS operations. The Primary operator/originator of the data has
the responsibility to categorize data as Important because he/she is aware of
the time and effort spent to create the data and the effort it would take to
replace it. The partners of YPS have determined the following data is IMPORTANT
and shall be subject to these provisions:

 

	
  DATA

  	
   

  	
  RESPONSIBLE Department

  
	
  Legacy
  Programs / Data

  	
   

  	
  Development

  
	
  Legacy Client Information

  	
   

  	
  IT

  
	
  Client information in the
  production process which may be stored at the Via- SLC facility

  	
   

  	
  Development\Production

  

 

c.              
Routine
Data. Data which is of a
one time nature that loses its value upon completion and can usually be
reprogrammed of reconstructed within 1-5 man-work days. Examples are: templates
for word processing documents, simple databases, etc...

 

6.              
Contingency
Plan Testing. A test of
this plan, at least annually, shall be performed at the discretion of the YPS
partners.

 

7.              
Contingency
Plan Activation.
Activation of the YPS Via-SLC Contingency Plan will be at the verbal or written
communication of the YPS partners.

 

8.              
Applicability. Although this enclosure only directly
applies to the YPS Via-SLC facility, all YPS entities will establish
contingency plans.

 

17

 

Exhibit D

 

Enhancements and Upgrades Specifications

 

The following is a list of
future product enhancements that have been discussed by YPS. The items in
section #1 below are expected for the live product launch in Las Vegas and
are to be completed on the timetable they have set forth. Section #2
consists of future enhancements that will be made available to the publisher
once they are developed. YPS will provide updates on an ongoing basis
concerning the progress of these enhancements.

 

1)             
Due in 90 - 120 days for
Live Product Launch in Las Vegas

a)             
Enhanced Searching /
Improved Search Interface

i)                
Support multiple formats
for names

ii)             
Present search results in
order of exact match, prefix match, substring match

b)            
Statistical Package

i)                
Modify to account for
Page query strings

ii)             
User-friendly
page names in statistical reports

iii)          
Add reporting for keyword
searches

c)             
Desktop Shortcut

d)            
Additional Browser Toolbar,
when downloaded, becomes a resident part of a user’s web browser

 

2)             
Future Tasks and Product
Enhancements (not listed in order of priority)

a)             
Enhanced Searching /
Improved Search Interface

i)                
Search for synonyms (I.e.
lawyer/attorney)

ii)             
Handle misspelled terms
and names

iii)          
Locate different word
forms (plumber / plumbing)

b)            
Selective “on/off’ for
URL’s, email

i)                
From unified editor, turn
on or off buttons, extra-lines across the product line

c)             
Extracting addresses from
in-column (EPS miner)

i)                
Implementing process to
extract addresses, Web Addresses, Brands, and potentially other attribute data

d)            
ListBoss Enhancements

i)                
Interactive Listing
Format Editing

ii)             
Enhanced Listing Controls

(1)         
On / Off dates

(2)         
Sort Order

iii)          
Cookie PageBoss/ListBoss
Selection - Remember Users

e)

f)               
Attribute Search

i)                
Based on data within a
Space, Display or Dynamic Ad allow end users an intuitive search mechanism

g)            
Brand Search

i)                
See Attribute Search

 

18

 

h)            
Dynamic Ad Program

i)                
Gives advertisers a tool
to both populate attributes, and have an editable one page web presence

i)                
PageBoss Wrapper Graphic
Interface Improvements

j)                
Continuing 3rd Party
application Integration (I.e. video buttons)

k)             
Proximity Searching

1)             
Point to Point driving
directions

m)          
CityBoss management
improvements

n)            
Transactional icons at
Listing Level

i) Book It button,
Schedule appointment, Buy Now

o)            
IMF automation

i)                
Given an SRT or SRT-like
database display only sold items, or turn to RL’s advertiser data where IMF not
sold

p)            
CD-ROM: Demo Complete

q)            
Modify Task manager to
allow client access

i)                
Service Order Feeds

ii)             
Change Requests

iii)          
Bug Reporting

r)               
“Satsuma”

i)                
A dynamic, fully
automated web pagination system

ii)             
Rules Based with
interactive data tagging (for when you need to break the rules)

iii)          
Table driven with
user-friendly interactive interfaces

iv)         
Powerful pagination
options

(1)         
Real-time Desktop
Application

(2)         
Real-time Web Application

(3)         
Instant repagination
after changes

(4)         
Run-time search specific
page builder

s)             
Back end editor for
PageBoss

 

19

 

Exhibit E

 

Third Party Software Utilized

 

Microsoft Office
Applications

Adobe Photoshop

Adobe Illustrator

Macromedia Freehand

Macromedia Fireworks

Macromedia Dreamweaver

Corel Draw

Ultra Edit

Visual Slick Edit

Photophilia

Librarian

Quark Express

Microsoft Interdev

Fox Pro

Yellow Magic Publishing
System

 

20

 

Exhibit F

 

Directories List

 

Publisher’s telephone
directories are identified in this Exhibit by directory publication name.
The geographic area of initial or primary distribution of each such directory
constitutes the geographic distribution area for that directory.

 

A.           
Exclusive
Area Directories (to be
completed by Publisher)

 

1.              
Las Vegas, NV

2.              
Central Florida North and
South Editions (Orlando/Winter Park, FL)

3.              
Naples-Collier County, FL

4.              
Punta Gorda-Port
Charlotte, FL

5.              
Ocala-Marion Countywide,
FL

6.              
Fayetteville-Cumberland
County, NC

7.              
Hunterdon Countywide, NJ

8.              
Tallahassee, FL

9.              
Charlottesville, VA

10.        
Ft. Walton Beach-Des, FL

11.        
Ft. Myers/Lee County, FL

 

B.           
Publisher’s
Directories

 

•                 
Issue dates are subject
to change.

•                 
List is sorted
alphabetically by State and then alphabetically by directory name.

 

	
  Issue Date

  	
   

  	
  Directory Name

  	
   

  	
  State

  
	
  June-04

  	
   

  	
  BEVERLY
  HILLS

  	
   

  	
  FL

  
	
  September-04

  	
   

  	
  BONITA
  SPRINGS/N NAPLES

  	
   

  	
  FL

  
	
  May-04

  	
   

  	
  CAPE
  CORAL-N FT MYERS

  	
   

  	
  FL

  
	
  January-04

  	
   

  	
  Central
  Fla North

  	
   

  	
  FL

  
	
  January-04

  	
   

  	
  Central
  Fla South

  	
   

  	
  FL

  
	
  June-04

  	
   

  	
  CITRUS
  COUNTYWIDE

  	
   

  	
  FL

  
	
  April-04

  	
   

  	
  CLEWISTON-MOORE
  HAVEN

  	
   

  	
  FL

  
	
  May-04

  	
   

  	
  Crestview

  	
   

  	
  FL

  
	
  June-04

  	
   

  	
  CRYSTAL
  RIVER,FL

  	
   

  	
  FL

  
	
  June-04

  	
   

  	
  DADE
  CITY,FL

  	
   

  	
  FL

  
	
  January-04

  	
   

  	
  FL
  Orlando-WtrPk-Ctl FL

  	
   

  	
  FL

  
	
  May-04

  	
   

  	
  Ft
  Walton Beach

  	
   

  	
  FL

  
	
  September-04

  	
   

  	
  GOLDEN
  GATE,FL

  	
   

  	
  FL

  
	
  October-04

  	
   

  	
  GOLDEN
  TRIANGLE,FL

  	
   

  	
  FL

  
	
  April-04

  	
   

  	
  GREATER
  LK OKEE,FL

  	
   

  	
  FL

  
	
  September-04

  	
   

  	
  GULF
  SHORE AREA,FL

  	
   

  	
  FL

  
	
  November-04

  	
   

  	
  HIGHLANDS
  CNTYWIDE

  	
   

  	
  FL

  
	
  June-04

  	
   

  	
  INVERNESS,FL

  	
   

  	
  FL

  

 

21

 

	
  September-04

  	
   

  	
  Jackson-Holmes
  Cos

  	
   

  	
  FL

  
	
  April-04

  	
   

  	
  Kissimmee-Spanish

  	
   

  	
  FL

  
	
  April-04

  	
   

  	
  Kissimmee-St
  Cld

  	
   

  	
  FL

  
	
  April-04

  	
   

  	
  LABELLE/ALVA,FL

  	
   

  	
  FL

  
	
  August-04

  	
   

  	
  Lake
  County South, FL

  	
   

  	
  FL

  
	
  October-04

  	
   

  	
  LAKE
  COUNTY,FL

  	
   

  	
  FL

  
	
  November-04

  	
   

  	
  LAKE
  PLACID, FL

  	
   

  	
  FL

  
	
  May-04

  	
   

  	
  LEE
  CNTY AREA,CLASS

  	
   

  	
  FL

  
	
  March-04

  	
   

  	
  LEE
  CNTY AREA-ALPHA

  	
   

  	
  FL

  
	
  May-04

  	
   

  	
  LEHIGH
  ACRES, FL

  	
   

  	
  FL

  
	
  June-04

  	
   

  	
  Madison-Jefferson
  Cos

  	
   

  	
  FL

  
	
  September-04

  	
   

  	
  MARCO
  ISLAND,FL

  	
   

  	
  FL

  
	
  September-04

  	
   

  	
  NAPLES,FL-ALPHA

  	
   

  	
  FL

  
	
  September-04

  	
   

  	
  NAPLES,FL-CLASS

  	
   

  	
  FL

  
	
  March-04

  	
   

  	
  OCALA-MARION
  CNTYWIDE

  	
   

  	
  FL

  
	
  October-04

  	
   

  	
  PEACE
  RIVER VALLEY

  	
   

  	
  FL

  
	
  November-04

  	
   

  	
  PUNTA
  GORDA COM

  	
   

  	
  FL

  
	
  November-04

  	
   

  	
  PUNTA
  GORDA-PT CHARLOTTE

  	
   

  	
  FL

  
	
  May-04

  	
   

  	
  S.
  FORT MYERS,FL

  	
   

  	
  FL

  
	
  May-04

  	
   

  	
  SANIBEL-CAPTIVA
  ISL, FL

  	
   

  	
  FL

  
	
  June-04

  	
   

  	
  Starke

  	
   

  	
  FL

  
	
  October-04

  	
   

  	
  SUMTER
  CNTYWIDE,FL

  	
   

  	
  FL

  
	
  December-04

  	
   

  	
  Tallahassee

  	
   

  	
  FL

  
	
  December-04

  	
   

  	
  Tallahassee

  	
   

  	
  FL

  
	
  March-04

  	
   

  	
  TRI-COUNTY
  AREA,FL

  	
   

  	
  FL

  
	
  May-04

  	
   

  	
  Volusia
  Co West

  	
   

  	
  FL

  
	
  November-04

  	
   

  	
  WILLISTON,
  FL

  	
   

  	
  FL

  
	
  February-04

  	
   

  	
  ADAMS/WELLS
  CNTIES, IN

  	
   

  	
  IN

  
	
  August-04

  	
   

  	
  DENVER,
  IN

  	
   

  	
  IN

  
	
  August-04

  	
   

  	
  FLORA-ROSSVILLE,
  IN

  	
   

  	
  IN

  
	
  March-04

  	
   

  	
  HANCOCK-HENRY
  SUB

  	
   

  	
  IN

  
	
  April-04

  	
   

  	
  JAMESTOWN,
  IN

  	
   

  	
  IN

  
	
  November-04

  	
   

  	
  JASPER/NEWTON,
  IN

  	
   

  	
  IN

  
	
  March-04

  	
   

  	
  JAY
  COUNTY, IN

  	
   

  	
  IN

  
	
  June-04

  	
   

  	
  JOHNSON
  CNTY SUB

  	
   

  	
  IN

  
	
  July-04

  	
   

  	
  KOSCIUSKO
  CNTYWIDE

  	
   

  	
  IN

  
	
  August-04

  	
   

  	
  LAFONTAINE,
  IN

  	
   

  	
  IN

  
	
  September-04

  	
   

  	
  LAGRANGE
  CNTYWIDE

  	
   

  	
  IN

  
	
  April-04

  	
   

  	
  MARSHALL
  COUNTY, IN

  	
   

  	
  IN

  
	
  May-04

  	
   

  	
  NAPPANEE,
  IN

  	
   

  	
  IN

  
	
  April-04

  	
   

  	
  STARKE/PULASKI
  COUNTIES

  	
   

  	
  IN

  
	
  July-04

  	
   

  	
  THE
  LAKES AREA,IN

  	
   

  	
  IN

  
	
  July-04

  	
   

  	
  TRI-STATE
  REG,IN

  	
   

  	
  IN

  
	
  December-04

  	
   

  	
  TWIN
  LAKES REGION,IN

  	
   

  	
  IN

  

 

22

 

	
  January-04

  	
   

  	
  UNION
  CITY, IN

  	
   

  	
  IN.

  
	
  October-04

  	
   

  	
  WHITLEY
  CNTY, IN

  	
   

  	
  IN

  
	
  March-04

  	
   

  	
  BARTON/STAFFORD
  CNTY REG

  	
   

  	
  KS

  
	
  July-04

  	
   

  	
  BELLE
  PLAINE, KS

  	
   

  	
  KS

  
	
  December-04

  	
   

  	
  BURLINGTON/OSAGE
  CITY

  	
   

  	
  KS

  
	
  January-04

  	
   

  	
  CENTRAL
  KANSAS REG,KS

  	
   

  	
  KS

  
	
  July-04

  	
   

  	
  COURTLAND-CLYDE

  	
   

  	
  KS

  
	
  June-04

  	
   

  	
  E.CENTRAL
  KANSAS REG

  	
   

  	
  KS

  
	
  March-04

  	
   

  	
  JUNCTION
  CITY,KS

  	
   

  	
  KS

  
	
  December-04

  	
   

  	
  NE
  KANSAS REG, KS

  	
   

  	
  KS

  
	
  January-04

  	
   

  	
  RUSSELL-OSBORNE,
  KS

  	
   

  	
  KS

  
	
  October-04

  	
   

  	
  SE
  KANSAS REG, KS *

  	
   

  	
  KS *

  
	
  March-04

  	
   

  	
  TURKEY
  RED REG, KS

  	
   

  	
  KS.

  
	
  December-04

  	
   

  	
  AITKIN-CROSBY,
  MN

  	
   

  	
  MN

  
	
  February-04

  	
   

  	
  ALEXANDRIA,
  MN

  	
   

  	
  MN

  
	
  March-04

  	
   

  	
  BENSON,
  MN

  	
   

  	
  MN

  
	
  August-04

  	
   

  	
  BROOKLYN
  PARK, MN

  	
   

  	
  MN

  
	
  January-04

  	
   

  	
  CHASKA/WACONIA,
  MN

  	
   

  	
  MN

  
	
  April-04

  	
   

  	
  COKATO-DASSEL
  HOWARD LK

  	
   

  	
  MN

  
	
  April-04

  	
   

  	
  GLENCOE,
  MN

  	
   

  	
  MN

  
	
  June-04

  	
   

  	
  GRANITE
  FALLS, MN

  	
   

  	
  MN

  
	
  April-04

  	
   

  	
  HASTINGS,
  MN

  	
   

  	
  MN

  
	
  January-04

  	
   

  	
  Lake
  City-Plainview

  	
   

  	
  MN

  
	
  May-04

  	
   

  	
  Lewiston,
  MN

  	
   

  	
  MN

  
	
  January-04

  	
   

  	
  Long
  Prairie, MN

  	
   

  	
  MN

  
	
  December-04

  	
   

  	
  New
  Richland, MN

  	
   

  	
  MN

  
	
  June-04

  	
   

  	
  St.
  James, MN

  	
   

  	
  MN

  
	
  October-04

  	
   

  	
  CMSU
  Campus Dir, MO

  	
   

  	
  MO

  
	
  January-04

  	
   

  	
  Golden
  Valley, MO

  	
   

  	
  MO

  
	
  August-04

  	
   

  	
  Harrisonville-Butler
  Reg

  	
   

  	
  MO

  
	
  June-04

  	
   

  	
  Jefferson
  City Reg

  	
   

  	
  MO

  
	
  April-04

  	
   

  	
  KCI
  Regional, MO

  	
   

  	
  MO

  
	
  June-04

  	
   

  	
  King
  City, MO

  	
   

  	
  MO

  
	
  September-04

  	
   

  	
  Lebanon
  Regional

  	
   

  	
  MO

  
	
  January-04

  	
   

  	
  NW
  Missouri, MO

  	
   

  	
  MO

  
	
  October-04

  	
   

  	
  Odessa-Lexington
  Reg

  	
   

  	
  MO

  
	
  December-04

  	
   

  	
  Rolla
  Regional, MO

  	
   

  	
  MO

  
	
  February-04

  	
   

  	
  Warrensburg
  Reg

  	
   

  	
  MO

  
	
  August-04

  	
   

  	
  Ahoskie,
  NC

  	
   

  	
  NC

  
	
  July-04

  	
   

  	
  Albemarle
  Area, NC

  	
   

  	
  NC

  
	
  November-04

  	
   

  	
  Asheboro

  	
   

  	
  NC

  
	
  August-04

  	
   

  	
  Clinton,
  NC

  	
   

  	
  NC

  
	
  December-04

  	
   

  	
  Dunn,
  NC

  	
   

  	
  NC

  
	
  August-04

  	
   

  	
  Duplin
  Cnty, NC

  	
   

  	
  NC

  

 

23

 

	
  October-04

  	
   

  	
  Eden-Madison

  	
   

  	
  NC

  
	
  January-04

  	
   

  	
  Elkin

  	
   

  	
  NC

  
	
  June-04

  	
   

  	
  Fayetteville,
  NC

  	
   

  	
  NC

  
	
  February-04

  	
   

  	
  Fuquay-Varina,
  NC

  	
   

  	
  NC

  
	
  March-04

  	
   

  	
  Gibsonville,
  NC

  	
   

  	
  NC

  
	
  October-04

  	
   

  	
  Greenville,
  NC

  	
   

  	
  NC

  
	
  November-04

  	
   

  	
  Havelock,
  NC

  	
   

  	
  NC

  
	
  March-04

  	
   

  	
  Henderson/Wake
  Forest

  	
   

  	
  NC

  
	
  April-04

  	
   

  	
  Hickory

  	
   

  	
  NC

  
	
  June-04

  	
   

  	
  Hillsborough

  	
   

  	
  NC

  
	
  April-04

  	
   

  	
  Jacksonville,
  NC

  	
   

  	
  NC

  
	
  November-04

  	
   

  	
  Johnston
  County, NC

  	
   

  	
  NC

  
	
  August-04

  	
   

  	
  Kernersville,
  NC

  	
   

  	
  NC

  
	
  November-04

  	
   

  	
  Kinston,
  NC 

  	
   

  	
  NC

  
	
  January-04

  	
   

  	
  Maxton/Red
  Spgs, NC

  	
   

  	
  NC

  
	
  August-04

  	
   

  	
  Mocksville

  	
   

  	
  NC

  
	
  September-04

  	
   

  	
  Moore
  Cnty Areawide

  	
   

  	
  NC

  
	
  June-04

  	
   

  	
  Morehead
  City, NC

  	
   

  	
  NC

  
	
  January-04

  	
   

  	
  Mount
  Airy

  	
   

  	
  NC

  
	
  November-04

  	
   

  	
  New
  Bern, NC

  	
   

  	
  NC

  
	
  June-04

  	
   

  	
  North
  Wilkesboro

  	
   

  	
  NC

  
	
  June-04

  	
   

  	
  Outer
  Banks, NC

  	
   

  	
  NC

  
	
  January-04

  	
   

  	
  Pittsboro/Siler
  City

  	
   

  	
  NC

  
	
  August-04

  	
   

  	
  Roanoke
  Rapids, NC

  	
   

  	
  NC

  
	
  April-04

  	
   

  	
  Rocky
  Mount, NC

  	
   

  	
  NC

  
	
  September-04

  	
   

  	
  Roxboro

  	
   

  	
  NC

  
	
  December-04

  	
   

  	
  Tarboro,
  NC

  	
   

  	
  NC

  
	
  November-04

  	
   

  	
  Troy

  	
   

  	
  NC

  
	
  March-04

  	
   

  	
  Wake
  Forest, NC

  	
   

  	
  NC

  
	
  July-04

  	
   

  	
  Walkertown

  	
   

  	
  NC

  
	
  Much-04

  	
   

  	
  Washington,
  NC

  	
   

  	
  NC

  
	
  June-04

  	
   

  	
  West
  Jefferson

  	
   

  	
  NC

  
	
  December-04

  	
   

  	
  Whiteville,
  NC

  	
   

  	
  NC

  
	
  December-04

  	
   

  	
  Williamston,
  NC

  	
   

  	
  NC

  
	
  November-04

  	
   

  	
  Wilson
  Cnty Areawide

  	
   

  	
  NC

  
	
  March-04

  	
   

  	
  Yanceyville

  	
   

  	
  NC

  
	
  November-04

  	
   

  	
  North
  Platte Valley, NE

  	
   

  	
  NE

  
	
  September-04

  	
   

  	
  Belle
  Mead-Somerville

  	
   

  	
  NJ

  
	
  January-04

  	
   

  	
  Chester-Washington

  	
   

  	
  NJ

  
	
  February-04

  	
   

  	
  Hunterdon
  Cnty

  	
   

  	
  NJ

  
	
  July-04

  	
   

  	
  Sparta-Lk
  Mohawk Area

  	
   

  	
  NJ

  
	
  July-04

  	
   

  	
  Sussex
  Cntywide

  	
   

  	
  NJ

  
	
  January-04

  	
   

  	
  Tewksbury,
  NJ

  	
   

  	
  NJ

  
	
  March-04

  	
   

  	
  Warren
  Cntywide, NJ

  	
   

  	
  NJ

  

 

24

 

	
  September-04

  	
   

  	
  Boulder
  City

  	
   

  	
  NV

  
	
  September-04

  	
   

  	
  Henderson

  	
   

  	
  NV

  
	
  January-04

  	
   

  	
  Las
  Vegas

  	
   

  	
  NV

  
	
  July-04

  	
   

  	
  Las
  Vegas

  	
   

  	
  NV

  
	
  July-04

  	
   

  	
  Las
  Vegas

  	
   

  	
  NV

  
	
  September-04

  	
   

  	
  Las
  Vegas Valley West

  	
   

  	
  NV

  
	
  January-04

  	
   

  	
  Laughlin,
  NV*

  	
   

  	
  NV *

  
	
  February-04

  	
   

  	
  New
  Residents Guide

  	
   

  	
  NV

  
	
  September-04

  	
   

  	
  North
  Las Vegas

  	
   

  	
  NV

  
	
  October-04

  	
   

  	
  Ada,
  OH

  	
   

  	
  OH

  
	
  April-04

  	
   

  	
  Adamsville-Frazeyburg

  	
   

  	
  OH

  
	
  October-04

  	
   

  	
  Bluffton,
  OH

  	
   

  	
  OH

  
	
  February-04

  	
   

  	
  Bucyrus,
  OH

  	
   

  	
  OH

  
	
  December-04

  	
   

  	
  Darke
  Cntywide, OH

  	
   

  	
  OH

  
	
  May-04

  	
   

  	
  Defiance
  Areawide, OH

  	
   

  	
  OH

  
	
  November-04

  	
   

  	
  Delphos,
  OH

  	
   

  	
  OH

  
	
  April-04

  	
   

  	
  Fulton-Henry
  Cntywide

  	
   

  	
  OH

  
	
  January-04

  	
   

  	
  Green
  Springs, OH

  	
   

  	
  OH

  
	
  August-04

  	
   

  	
  Indian
  Lake, OH

  	
   

  	
  OH

  
	
  July-04

  	
   

  	
  Jefferson/Andover
  Area

  	
   

  	
  OH

  
	
  July-04

  	
   

  	
  Lake
  Milton, OH

  	
   

  	
  OH

  
	
  October-04

  	
   

  	
  Lima
  Areawide; OH

  	
   

  	
  OH

  
	
  August-04

  	
   

  	
  Logan
  Cntywide, OH

  	
   

  	
  OH

  
	
  January-04

  	
   

  	
  McConnelsville,
  OH

  	
   

  	
  OH

  
	
  December-04

  	
   

  	
  Morrow
  Cntywide, OH

  	
   

  	
  OH

  
	
  May-04

  	
   

  	
  Mount
  Vernon, OH

  	
   

  	
  OH

  
	
  January-04

  	
   

  	
  Mt.
  Sterling, OH

  	
   

  	
  OH

  
	
  July-04

  	
   

  	
  Newton
  Falls, OH

  	
   

  	
  OH

  
	
  November-04

  	
   

  	
  Ottawa

  	
   

  	
  OH

  
	
  June-04

  	
   

  	
  Pataskala

  	
   

  	
  OH

  
	
  December-04

  	
   

  	
  Preble
  Cntywide

  	
   

  	
  OH

  
	
  November-04

  	
   

  	
  Richland-Ashland

  	
   

  	
  OH

  
	
  October-04

  	
   

  	
  Shelby
  Cntywide

  	
   

  	
  OH

  
	
  November-04

  	
   

  	
  Shelby
  Comm

  	
   

  	
  OH

  
	
  January-04

  	
   

  	
  Stony
  Ridge

  	
   

  	
  OH

  
	
  July-04

  	
   

  	
  Trumbull
  Cntywide

  	
   

  	
  OH

  
	
  August-04

  	
   

  	
  Union
  Cntywide

  	
   

  	
  OH

  
	
  October-04

  	
   

  	
  Van
  Wert

  	
   

  	
  OH

  
	
  May-04

  	
   

  	
  Warren
  Cnty Areawide

  	
   

  	
  OH

  
	
  January-04

  	
   

  	
  Wayne-Holmes
  Cntywide

  	
   

  	
  OH

  
	
  November-04

  	
   

  	
  Cntrl &
  N Oregon Coast

  	
   

  	
  OR

  
	
  June-04

  	
   

  	
  Columbia
  Gorge

  	
   

  	
  OR

  
	
  October-04

  	
   

  	
  Sheridan-Carlton

  	
   

  	
  OR

  
	
  November-04

  	
   

  	
  Tillamook
  Cntywide

  	
   

  	
  OR

  

 

25

 

	
  September-04

  	
   

  	
  Upper
  Rogue

  	
   

  	
  OR

  
	
  October-04

  	
   

  	
  Bedford
  County

  	
   

  	
  PA

  
	
  August-04

  	
   

  	
  Beech
  Creek-Mill Hall

  	
   

  	
  PA

  
	
  December-04

  	
   

  	
  Butler
  Cntywide

  	
   

  	
  PA

  
	
  July-04

  	
   

  	
  Chambersburg

  	
   

  	
  PA

  
	
  December-04

  	
   

  	
  Cranberry/Wexford
  Area

  	
   

  	
  PA

  
	
  April-04

  	
   

  	
  Cumberland
  Cntywide

  	
   

  	
  PA

  
	
  November-04

  	
   

  	
  Elizabethtown

  	
   

  	
  PA

  
	
  September-04

  	
   

  	
  Gettysburg

  	
   

  	
  PA

  
	
  September-04

  	
   

  	
  Hanover

  	
   

  	
  PA

  
	
  May-04

  	
   

  	
  Juniata
  Valley Areawide

  	
   

  	
  PA

  
	
  May-04

  	
   

  	
  Perry
  Cnty

  	
   

  	
  PA

  
	
  December-04

  	
   

  	
  Slippery
  Rock

  	
   

  	
  PA

  
	
  October-04

  	
   

  	
  Southern
  Blair

  	
   

  	
  PA

  
	
  July-04

  	
   

  	
  Waynesboro

  	
   

  	
  PA

  
	
  July-04

  	
   

  	
  Beaufort

  	
   

  	
  SC

  
	
  February-04

  	
   

  	
  Greenwood
  Reg

  	
   

  	
  SC

  
	
  April-04

  	
   

  	
  Hampton-Estill

  	
   

  	
  SC

  
	
  July-04

  	
   

  	
  Holly
  Hill

  	
   

  	
  SC

  
	
  November-04

  	
   

  	
  Ridgeland

  	
   

  	
  SC

  
	
  January-04

  	
   

  	
  SALUDA,
  SC

  	
   

  	
  SC

  
	
  November-04

  	
   

  	
  EAST
  TENN STATE UNIV

  	
   

  	
  TN

  
	
  November-04

  	
   

  	
  ELIZABETHTON,
  TN

  	
   

  	
  TN

  
	
  September-04

  	
   

  	
  ERWIN-UNICOI
  CNTY

  	
   

  	
  TN

  
	
  June-04

  	
   

  	
  GREENEVILLE,
  TN

  	
   

  	
  TN

  
	
  October-04

  	
   

  	
  JONESBOROUGH,
  TN

  	
   

  	
  TN

  
	
  November-04

  	
   

  	
  MOUNTAIN
  CITY, TN

  	
   

  	
  TN

  
	
  February-04

  	
   

  	
  TRI-CITIES/BRISTOL

  	
   

  	
  TN

  
	
  October-04

  	
   

  	
  TRI-CITIES/JOHNSON
  CITY

  	
   

  	
  TN

  
	
  June-04

  	
   

  	
  TRI-CITIES/KINGSPORT

  	
   

  	
  TN

  
	
  January-04

  	
   

  	
  BULLARD,TX

  	
   

  	
  TX

  
	
  June-04

  	
   

  	
  CEDAR
  CREEK LAKE AREA

  	
   

  	
  TX

  
	
  January-04

  	
   

  	
  CLIFTON,
  TX

  	
   

  	
  TX

  
	
  December-04

  	
   

  	
  COMMERCE/COOPER

  	
   

  	
  TX

  
	
  September-04

  	
   

  	
  GATESVILLE-HAMIITON

  	
   

  	
  TX

  
	
  January-04

  	
   

  	
  GRIMES
  CNTY AREA, TX

  	
   

  	
  TX

  
	
  August-04

  	
   

  	
  GROESBECK
  AREA, TX

  	
   

  	
  TX

  
	
  June-04

  	
   

  	
  HENDERSON
  CNTY AREA

  	
   

  	
  TX

  
	
  January-04

  	
   

  	
  Humble,
  TX

  	
   

  	
  TX

  
	
  May-04

  	
   

  	
  Kaufman,
  TX

  	
   

  	
  TX

  
	
  May-04

  	
   

  	
  Killeen/Ft
  Hood Area

  	
   

  	
  TX

  
	
  July-04

  	
   

  	
  Overton/Troup
  Area

  	
   

  	
  TX

  
	
  September-04

  	
   

  	
  Palestine/Anderson
  Cnty

  	
   

  	
  TX

  
	
  December-04

  	
   

  	
  Palo
  Pinto County

  	
   

  	
  TX

  

 

26

 

	
  July-04

  	
   

  	
  Pettus,
  TX

  	
   

  	
  TX

  
	
  June-04

  	
   

  	
  Salado,
  TX

  	
   

  	
  TX

  
	
  December-04

  	
   

  	
  Stephenville
  Reg,

  	
   

  	
  TX

  
	
  December-04

  	
   

  	
  Stockdale,

  	
   

  	
  TX

  
	
  June-04

  	
   

  	
  West
  Columbia, TX

  	
   

  	
  TX

  
	
  July-04

  	
   

  	
  Wise
  Cnty Area, TX

  	
   

  	
  TX

  
	
  February-04

  	
   

  	
  Abingdon,
  VA

  	
   

  	
  VA

  
	
  May-04

  	
   

  	
  Altavista

  	
   

  	
  VA

  
	
  August-04

  	
   

  	
  Bachelors
  Hall

  	
   

  	
  VA

  
	
  August-04

  	
   

  	
  Brookneal

  	
   

  	
  VA

  
	
  December-04

  	
   

  	
  Charlottesville

  	
   

  	
  VA

  
	
  December-04

  	
   

  	
  Charlottesville

  	
   

  	
  VA

  
	
  December-04

  	
   

  	
  Farmville

  	
   

  	
  VA

  
	
  January-04

  	
   

  	
  Front
  Royal

  	
   

  	
  VA

  
	
  Feb-04

  	
   

  	
  Galax-Hillsville

  	
   

  	
  VA

  
	
  January-04

  	
   

  	
  Lexington

  	
   

  	
  VA

  
	
  August-04

  	
   

  	
  Luray

  	
   

  	
  VA

  
	
  April-04

  	
   

  	
  Marion,
  VA

  	
   

  	
  VA

  
	
  June-04

  	
   

  	
  Martinsville

  	
   

  	
  VA

  
	
  August-04

  	
   

  	
  Montpelier

  	
   

  	
  VA

  
	
  November-04

  	
   

  	
  Notwy
  Lunbrg Cty

  	
   

  	
  VA

  
	
  December-04

  	
   

  	
  Rocky
  Mount

  	
   

  	
  VA

  
	
  September-04

  	
   

  	
  South
  Boston

  	
   

  	
  VA

  
	
  January-04

  	
   

  	
  South
  Hill

  	
   

  	
  VA

  
	
  December-04

  	
   

  	
  Wythe
  Cnty-Bland Cnty

  	
   

  	
  VA

  
	
  March-04

  	
   

  	
  Lower
  Yakima Valley

  	
   

  	
  WA

  
	
  March-04

  	
   

  	
  Lower
  Yakima Vly Spanish

  	
   

  	
  WA

  
	
  August-04

  	
   

  	
  Poulsboro/Bainbridge
  Isl

  	
   

  	
  WA

  
	
  January-04

  	
   

  	
  Quilcene,
  WA

  	
   

  	
  WA

  

 

27

 

Exhibit G

 

Protect Compensation Schedule

 

	
  Service or Item Purchased

  	
   

  	
  Cost

  
	
  Initial
  Conversion Set-up Fee

  A one
  time programming fee for writing a conversion from the Publisher/Sprint
  publishing system to the data format utilized by ITS to produce “ListBoss”
  and “PageBoss”

  	
   

  	
  [***]
  for Yellow Pages

  [***]
  for White Pages

  
	
   

  	
   

  	
   

  
	
  Annual
  Fee per Directory

  This is
  an annual fee for publishing your book specific data in HTML in both the
  “ListBoss” and “PageBoss” formats. The fee covers all software and labor costs
  for provisioning and quality assurance proofing. The fee is per co-bound book

  	
   

  	
  [***]
  annually for each directory

  A
  directory is defined as a co-bound book If there are separate editions of
  white and yellow, there would be 2 provisioning fees for that market

  
	
   

  	
   

  	
   

  
	
  Portal
  Content Fee

  Includes
  Banner Management Software (CityBoss Product)

  	
   

  	
  [***]
  per month per portal 

  (Basic Package)

  
	
   

  	
   

  	
   

  
	
  Banner
  Advertising

  Banner
  Management Software is included in Portal Content Fee

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  
	
  Additional
  Portal Content

  Movie Listing

  T.V. Listing

  Coupon Software

  	
   

  	
   

  [***]
  per month per portal

  [***]
  per month per portal

  [***]
  per month per portal

  
	
   

  	
   

  	
   

  
	
  Cost
  to Add Content to “CityBoss” Product

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  
	
  Transactional
  Content

  This is
  a revenue sharing product

   

   

  Hotel Reservations

  Golf Tee Times

  Car Rentals

  Apartment Finder

  Event Tickets

  Room Mate Finder

  Job Finder

  	
   

  	
  [***]

  Revenue Shared - this will be negotiated prior to
  implementation of product, however the amounts below are the minimum that
  would be expected

  Publisher
  receives [***] of room rate

  [***]
  per round booked

  [***]
  per booking

  [***]
  split on profit

  [***]
  of booking price

  [***]
  split on profit

  [***]
  split on profit

  
	
   

  	
   

  	
   

  
	
  Developing Automation of
  Coupon Links within the directory advertisements

  	
   

  	
  One
  Time Charge of [***]

  

 

28

 

	
  Service or Item Purchased

  	
   

  	
  Cost

  
	
  Create
  YPS Standard Community Portal per Book

  This is
  creating the Community portal for each book based on the template that is
  developed by R.H. Donnelley marketing. 

  	
   

  	
  [***]

  •                 
  Assuming
  the format does not change dramatically from market to market, there is
  [***].

  •                 
  If
  excess work is required an hourly development rate of [***] will be charged.

  
	
   

  	
   

  	
   

  
	
  Monthly
  Maintenance Fee

  Includes
  Server Space, Bandwidth Server Maintenance, Data Storage and technical
  support and product enhancement, as they become available. This is a monthly
  fee.

  	
   

  	
  [***]
  per page yellow

  [***]
  per page community

  [***]
  per page coupon

  [***]
  per page white

  [***]
  per page government

  (any
  other pages will be negotiated with pricing based on graphic content)

  
	
   

  	
   

  	
   

  
	
  Standard
  Books Tabs

  (Base
  package includes 3 tabs per portal)

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  
	
  Additional
  Tabs

  	
   

  	
  [***]
  annually per tab

  
	
   

  	
   

  	
   

  
	
  Iconic
  buttons

  These
  are referred to as “Web Buttons”. They are located within the advertisers ad
  or listing

  	
   

  	
  Per
  Quote

  This
  product is currently not being considered.

  
	
   

  	
   

  	
   

  
	
  Pop
  Up Menus

  Located
  within the advertisers ad or listing and when “moused over” will produce a
  “pop-up” box that will allow the consumer to perform multiple functions
  such as linking to an advertisers Web Site or emailing an advertiser through
  the use of Iconic buttons.

  	
   

  	
  One
  Time Charge of [***]

  
	
   

  	
   

  	
   

  
	
  Mapping
  Set up Fee

  This is
  mapping for the “PageBoss” and “ListBoss” product

  	
   

  	
  [***]
  per directory

  This is
  a one time charge per book

   

  
	
   

  	
   

  	
   

  
	
  Maps
  in Community pages/ Front of Book Setup Fees

  Mappoint.net
  technology

  	
   

  	
  [***]
  per grid

  This is a one time charge
  per book. A grid is defined as the on line version of the map

  
	
   

  	
   

  	
   

  
	
  Mapping

  	
   

  	
  [***]
  per draw

  Mapping
  will be purchased in groups of [***] draws or [***]  The pool of prepaid
  draws is for all directories.

  

 

29

 

	
  Service or Item Purchased

  	
   

  	
  Cost

  
	
  Manual
  linking

  If email address is
  embedded in graphic a manual process would need to occur to enable or disable
  the hyperlink as needed

  	
   

  	
  [***]
  per occurrence

  
	
   

  	
   

  	
   

  
	
  Correction
  of product errors

  These are errors in the
  on-line product which require correction. Corrections can require different
  levels of effort by YPS. More detailed pricing can be found in the Customer
  Service Matrix.

   

  Minimum Effort

  Major Effort

  	
   

  	
   

   

  

  

  

  

  [***] per occurrence

  Per Quote

  
	
   

  	
   

  	
   

  
	
  Customer
  Service Rate

  This is
  to provide technical customer service functions for either the customer or
  the company

  	
   

  	
  [***]

  Price is
  included in the Monthly Maintenance Fees

  
	
   

  	
   

  	
   

  
	
  Web
  Optimization Program

  Combination search engine
  optimization and “pay per placement” strategies.

   

  Web Optimization .

  •                 
  Submission of site with
  major search engines and online directories

  •                 
  Development of site
  through HTML elements to optimize traffic within search engines.

  •                 
  Pay for Placement
  analysis / recommendations

  •                 
  Keyword phrase for top,
  50 categories for each market

  	
   

  	
  Per
  Quote

  This
  product is currently not being considered.

   

   

   

  •                 
  [***]

   

  •                 
  [***]

   

  •                 
  Per Quote

  •                 
  [***] per phrase for
  Las Vegas Prototype only; future additional directories to be discussed based
  on results.

  
	
   

  	
   

  	
   

  
	
  Initial
  Sales Training

  Two days at no charge,
  however travel expenses are billed at actual cost incurred

  Training consists of:

  •                 
  Internet
  - Directory industry background

  •                 
  Introduction
  to Internet directory

  •                 
  Specific
  product training

  •                 
  ListBoss

  •                 
  PageBoss

  	
   

  	
  [***]
  for training

  Travel
  Expenses are billed as incurred

  

 

30

 

	
  Service or Item Purchased

  	
   

  	
  Cost

  
	
  •                 
  Portal
  (CityBoss)

  •                 
  Discussion
  of other IYP infrastructure functionality products, and any third party
  products now provisioned and as available

  •                 
  Intro
  to prep and presentation skills for Internet products

  •                 
  Role
  play

   

  NOTE: This is a one-time offer and is recommended for
  senior managers, trainers, sales managers, sales representatives and
  marketing team.

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  Additional
  Sales Training

  1.                                      
  Classroom training
  per day:

  •                 
  For
  10 attendees

  •                 
  Additional
  attendees

  •                 
  Travel
  Expenses

  2.                                      
  Field Training

  •                 
  Base
  Fee

  •                 
  Travel
  expenses

  3.                                      
  Consulting (after
  Initial Training)

  •                 
  Phone
  Marketing and Sales Consulting

  •                 
  WebEx
  teleconferencing training

  •                 
  On
  location consulting

   

  NOTE: There is a one day minimum for the on-location sales
  training course and a three-day minimum for the field training

  	
   

  	
  Charges
  are detailed below by Service

   

  •                 
  [***] base fee

  •                 
  [***] per day per additional attendee

  •                 
  Travel
  Expenses are billed as incurred

   

  •                 
  [***] base fee

  •                 
  Travel
  Expenses are billed as incurred

   

  •                 
  [***] per hour

  •                 
  [***] per hour

  •                 
  [***] per day

   

  
	
   

  	
   

  	
   

  
	
  Initial
  Technical Training

   

  	
   

  	
  [***]

  Travel Expenses are billed as incurred

  
	
   

  	
   

  	
   

  
	
  Usage and Tracking
  Statistics Reporting Standard reports consist of but not limited too:

  Who’s On

  Session
  Per Hour

  Page Views
  by Hour

  Page Views
  by Page

  Page Views
  by State

  Top 50
  Cities

  Top 50
  Categories

  	
   

  	
  [***]

  
	
   

  	
   

  	
   

  
	
  Software
  Upgrades

  	
   

  	
  [***]

  Price is
  included in the Monthly

   

  

 

31

 

	
  Service or Item Purchased

  	
   

  	
  Cost

  
	
   

  	
   

  	
  Maintenance
  Fees

  
	
   

  	
   

  	
   

  
	
  Product
  Enhancements

  Offered
  by YPS

  	
   

  	
  [***]

  Price is
  included in the Monthly

  Maintenance
  Fees

  
	
   

  	
   

  	
   

  
	
  Product
  Enhancements

  Requested
  by R.H. Donnelley for 

  exclusive use

  	
   

  	
  Quoted
  Price

  
	
   

  	
   

  	
   

  
	
  Archiving
  Expenses

  Archived
  ListBoss and PageBoss 

  views

  	
   

  	
  [***]
  per back up

  [***]
  per Gigabyte of data accessed

  
	
   

  	
   

  	
   

  
	
  Development
  Fee

  For any
  development not part of

  Future
  Enhancements or new

  versions
  of software distributed by

  YPS

  	
   

  	
  [***]
  per hour

   

   

  
	
   

  	
   

  	
   

  
	
  Desktop
  Shortcut Development

  	
   

  	
  [***]

  Part of
  future enhancements that

  are
  being implemented

  
	
   

  	
   

  	
   

  
	
  Additional
  Browser Toolbar

  	
   

  	
  [***]

  Part of
  future enhancements that

  are
  being implemented

  
	
   

  	
   

  	
   

  
	
  Monthly
  System Availability Report

  	
   

  	
  [***]

  Included
  in standard CityBoss

  functionality

  

 

32

 

Exhibit H

 

Preferred Escrow Agreement

 

See attached.

 

33

 

PREFERRED ESCROW AGREEMENT

 

Deposit Account Number   25227

 

This agreement (“Agreement”)
is effective May 20, 2004 among DSI Technology Escrow Services, Inc.
(“DSI”), YP Web Partners, L.L.C,, d/b/a YPSolutions (“Depositor”) and R.H.
Donnelley Publishing & Advertising, Inc. (“Preferred
Beneficiary”), who collectively may be referred to in this Agreement as
the parties (“Parties”), or individually as a party (“Party”).

 

A.                                  
Depositor and Preferred
Beneficiary have entered or will enter into an Internet Services Agreement
dated June    , 2003 regarding certain proprietary
technology of Depositor (referred to in this Agreement as the “Internet
Services Agreement”).

 

B.                                    
Depositor desires to
avoid disclosure of its proprietary technology except under certain limited
circumstances.

 

C.                                    
The availability of the
proprietary technology of Depositor is critical to Preferred Beneficiary in the
conduct of its business and, therefore, Preferred Beneficiary needs access to
the proprietary technology under certain limited circumstances.

 

D.                                   
Depositor and Preferred
Beneficiary desire to establish an escrow with DSI to provide for the
retention, administration and controlled access of the proprietary technology
materials of Depositor.

 

E.                                     
The parties desire this
Agreement to be supplementary to the Internet Services Agreement pursuant to 11
United States [Bankruptcy] Code, Section 365(n).

 

ARTICLE 1 — DEPOSITS

 

1.1                                
Obligation to Make
Deposit. Upon the signing of
this Agreement by the parties, Depositor shall deliver to DSI the proprietary
technology and other materials (“Deposit Materials”) required to be deposited
by the Internet Services Agreement or, if the Internet Services Agreement does
not identify the materials to be deposited with DSI, then such materials will
be identified on Exhibit A to this Agreement. If Exhibit A is
applicable, it is to be prepared and signed by Depositor and Preferred Beneficiary.
DSI shall have no obligation to either of the other Parties with respect to the
preparation, accuracy, execution, signing, delivery or validity of
Exhibit A.

 

1.2                                
Identification of
Tangible Media. Prior to the
delivery of the Deposit Materials to DSI, Depositor shall conspicuously label
for identification each document, magnetic tape, disk, or other media upon
which the Deposit Materials are written or stored. Additionally, Depositor
shall complete Exhibit B to this Agreement by listing each such medium by
the item label description, the type of medium and the quantity. Exhibit B
shall be signed by Depositor and delivered to DSI with the Deposit Materials.
Unless and until Depositor makes the initial deposit with DSI, DSI shall have
no obligation with respect to this Agreement, except the obligation to notify
the Parties regarding the status of the account as required in Section 2.2
below.

 

 

1.3                                
Acceptance of Deposit. When DSI receives the Deposit Materials in
Exhibit B, DSI will conduct a visual deposit inspection. At completion of
the deposit inspection, if DSI determines that the labeling of the media
matches the item descriptions and quantity on Exhibit B, DSI will date and
sign Exhibit B and mail a copy thereof to Depositor and Preferred
Beneficiary. If DSI determines that the labeling does not match the item
descriptions or quantity on Exhibit B, DSI will (a) note the
discrepancies in writing on Exhibit B; (b) date and sign
Exhibit B with the exceptions noted; and (c) mail a copy of
Exhibit B to Depositor and Preferred Beneficiary. DSI’s acceptance of the
deposit occurs upon the signing of Exhibit B by DSI. Delivery of the
signed Exhibit B to Preferred Beneficiary is Preferred Beneficiary’s notice
that the Deposit Materials have been received and accepted by DSI. OTHER THAN
DSI’S INSPECTION OF THE DEPOSIT MATERIALS, AS DESCRIBED ABOVE, DSI SHALL HAVE
NO OBLIGATION REGARDING THE ACCURACY, COMPLETENESS, FUNCTIONALITY, PERFORMANCE
OR NON-PERFORMANCE OF THE DEPOSIT MATERIALS.

 

1.4                                
Depositor’s
Representations. During the
term of this Agreement, Depositor represents as follows:

 

a.                                      
Depositor lawfully
possesses all of the Deposit Materials deposited with DSI;

 

b.                                     
With respect to all of
the Deposit Materials and any materials provided solely for verification
pursuant to Section 1.5 of the Agreement (“Test Materials”), Depositor has
the right and authority to grant to DSI and Preferred Beneficiary the rights as
provided in this Agreement, provided further that DSI’s or its independent
contractor’s use of any Deposit Materials or Test Materials, pursuant to
Section 1.5 of this Agreement, is lawful and does not violate the rights
of any third parties;

 

c.                                      
As of the effective date
of this Agreement, the Deposit Materials are not the subject of any specific
liens or encumbrances, however, any liens or encumbrances made after the
execution of this Agreement will not prohibit, limit, or alter the rights and
obligations of DSI under this Agreement;

 

d.                                     
The Deposit Materials
consist of the proprietary technology and other materials identified either in
the Internet Services Agreement, Exhibit A, or Exhibit B, as the case
may be; and

 

e.                                      
The Deposit Materials are
readable and useable in their current form or, if any portion of the
Deposit Materials is encrypted, the decryption tools and decryption keys have
also been deposited.

 

1.5                                
Available Verification
Services. Upon receipt of a
written request from Preferred Beneficiary, DSI and Preferred Beneficiary
may enter into a separate proposal agreement (“Statement of Work”)
pursuant to which DSI will agree, upon certain terms and conditions, to inspect
the Deposit Materials consistent with one or several of the levels of
verification described in the attached Technical Verification Options.
Depositor consents to DSI’s performance of any level(s) of verification
described in the attached Technical Verification Options. Depositor shall
reasonably cooperate with DSI by providing its facilities, computer, software
systems, and 

 

 

technical support personal
for verification; however, it is understood that DSI will make reasonable
efforts not to create undue interference with Depositor’s personnel, work or
workplace. Depositor shall provide such cooperation under Level I and Level II
of the attached Technical Verification Options free of charge. Depositor shall
also provide assistance under Level III free of charge for up to five
(5) hours a week not to exceed an aggregate of 20 hours. Thereafter,
Preferred Beneficiary agrees to compensate Depositor for services to assist DSI
with its verification services at an hourly charge of $75. If a verification is
elected after the Deposit Materials have been delivered to DSI, then only DSI,
or, at DSI’s election, an independent contractor or company selected by DSI,
may perform the verification.

 

1.6                                
Deposit Updates. Depositor shall, every six months or within
30 days of a major software release, deposit updates to the Deposit Materials,
which updates shall contain updates, upgrades, or other revisions of the
portions of the Deposit Materials that have been put into service. Such updates
will be added to the existing deposit. All deposit updates shall be listed on a
new Exhibit B and Depositor shall sign the new Exhibit B. Each
Exhibit B will be held and maintained separately within the escrow
account. An independent record will be created by DSI which will document the
activity for each Exhibit B. Any deposit updates shall be held in
accordance with Sections 1.2 through 1.4 above. All references in this
Agreement to the Deposit Materials shall include the initial Deposit Materials
and any updates.

 

1.7                                
Removal of Deposit
Materials. The Deposit
Materials may be removed and/or exchanged only on written instructions
signed by Depositor and Preferred Beneficiary, or as otherwise provided in this
Agreement.

 

ARTICLE 2 — CONFIDENTIALITY AND RECORD KEEPING

 

2.1                                
Confidentiality. DSI shall have the obligation to reasonably
protect the confidentiality of the Deposit Materials. Except as provided in
this Agreement or any subsequent agreement between the Parties, including
without limitation Section 1.5, DSI shall not copy, disclose, transfer,
make available or use the Deposit Materials. DSI shall obtain Depositor’s
written consent before sharing any Deposit Materials with an independent
contractor; provided that if DSI has obtained the independent contractor’s
agreement thereto in writing, no additional consent shall be necessary. If DSI
receives a subpoena or any other order from a court or other judicial tribunal
pertaining to the disclosure or release of the Deposit Materials, DSI will
immediately notify the parties to this Agreement unless prohibited by law. It shall
be the responsibility of Depositor and/or Preferred Beneficiary to challenge
any such order; provided, however, that DSI does not waive its rights to
present its position with respect to any such order. DSI will not be required
to disobey any order from a court or other judicial tribunal, including, but
not limited to, notices delivered pursuant to Section 7.6 below.

 

2.2                                
Status Reports. DSI shall provide to Depositor and
Preferred Beneficiary a report profiling the account history semiannually.

 

ARTICLE 3 — RIGHT TO MAKE COMM

 

3.1                                
Right to Make Copies. DSI shall have the right to make copies of
the Deposit Materials as reasonably necessary to perform this Agreement.
DSI shall copy all copyright, nondisclosure, 

 

 

and other proprietary
notices and titles contained on the Deposit Materials onto any copies made by
DSI. With all Deposit Materials submitted to DSI, Depositor shall provide any
and all instructions as may be necessary to duplicate the Deposit
Materials, including, but not limited to, the hardware and/or software needed,
Any copying expenses incurred by DSI as a result of a request to copy will be
borne by the Party requesting the copies. Alternatively, DSI may notify
Depositor requiring its reasonable cooperation in promptly copying the Deposit
Materials in order for DSI to perform this Agreement.

 

ARTICLE 4 — RELEASE OF DEPOSIT

 

4.1                                
Release Conditions.

 

On the happening of any
Release Condition, Preferred Beneficiary will give written notice to DSI with a
copy to Depositor, specifying the event, and Depositor or the escrow agent will
thereupon and pursuant to sections 4.2, 4.3 and 4.4, promptly deliver to
Preferred Beneficiary the Deposit Materials, including without limitation all
deposited Rendering Programs (as defined in the Internet Services Agreement)
source code and related escrowed materials.

 

As used in this Agreement,
“Release Condition” shall mean the following:

 

(i)                                    
Depositor is unable or
unwilling to correct, within thirty (30) days of Depositor’s receipt of notice
thereof, any material breach of this Agreement or the Internet Services
Agreement;

 

(ii)                                 
Depositor is unable or
unwilling to provide the updates, upgrades, modifications, or revisions to the
Rendering Programs that have been put into service by Depositor, or the other
support services required under the Internet Services Agreement;

 

(iii)                              
Any sale, assignment, or
other transfer of Depositor’s rights to the Depositor Rendering Programs,
without the prior written consent of Preferred Beneficiary, if such transfer
would prevent Depositor from discharging its obligations under this Agreement
or the Internet Services Agreement;

 

(iv)                             
Depositor becomes
insolvent, makes a general assignment for the benefit of creditors, or becomes
the subject of a voluntary or involuntary petition in bankruptcy, or if a
receiver, trustee, or custodian is appointed for Depositor’s business, or if
Depositor’s assets become subject to any proceedings under any bankruptcy or
insolvency law, or if Depositor has wound up or liquidated its business; or

 

(v)                                
Joint written
instructions from Depositor and Preferred Beneficiary.

 

4.2                                
Filing For Release. If Preferred Beneficiary believes in good
faith that a Release Condition has occurred, Preferred Beneficiary
may provide to DSI written notice of the occurrence of the Release
Condition, stating therein the particular Release Condition that occurred, and
a request for the release of the Deposit Materials. Such notice shall be signed
by the Preferred Beneficiary and on company letterhead. Unless DSI acknowledges
or discovers 

 

 

independently, or through
the Parties, its need for additional documentation or information in order to
comply with this Section, DSI shall promptly provide a copy of the notice to
Depositor by commercial express mail. Such need for additional documentation or
information may extend the time period for DSI’s performance under this
Section.

 

4.3                                
Contrary Instructions. From the date DSI mails the notice
requesting release of the Deposit Materials, Depositor shall have five
(5) business days to deliver to DSI contrary instructions (“Contrary
Instructions”). Contrary Instructions shall mean the written representation by
Depositor that a Release Condition has not occurred or has been cured. Contrary
Instructions shall be signed by Depositor and on company letterhead. Upon
receipt of Contrary Instructions, DSI shall promptly send a copy to Preferred
Beneficiary by commercial express mail. Additionally, DSI shall notify both
Depositor and Preferred Beneficiary that there is a dispute to be resolved
pursuant to Section 7.4 of this Agreement. Subject to Section 5.2 of
this Agreement, DSI will continue to store the Deposit Materials without
release pending (a) joint instructions from Depositor and Preferred
Beneficiary; (b) dispute resolution pursuant to Section 7.4; or
(c) an order from a court of competent jurisdiction.

 

4.4                                
Release of Deposit. If DSI does not receive Contrary
Instructions from the Depositor, DSI is authorized to release the Deposit
Materials to the Preferred Beneficiary or, if more than one beneficiary is
registered to the deposit, to release a copy of the Deposit Materials to the
Preferred Beneficiary. However, DSI is entitled to receive any fees due DSI
before making the release. Any copying expenses will be chargeable to Preferred
Beneficiary. This Agreement will terminate upon the release of the Deposit
Materials held by DSI.

 

4.5                                
Right to Use Deposit
Materials. Preferred
Beneficiary shall have the right to use the Deposit Materials only for the
Permitted Use thereof, as provided in the Internet Services Agreement.
Preferred Beneficiary shall be obligated to maintain the confidentiality of the
released Deposit Materials.

 

ARTICLE 5 — TERM AND TERMINATION

 

5.1                                
Term of Agreement. The initial term of this Agreement is for a
period of one year. Thereafter, this Agreement shall automatically renew from
year to year unless (a) Depositor and Preferred Beneficiary jointly
instruct DSI in writing that the Agreement is terminated; (b) DSI
instructs Depositor and Preferred Beneficiary in writing after its renewal date
that the Agreement is terminated for nonpayment in accordance with Section 5.2;
or (c) DSI reserves the right to terminate this Agreement, for any reason,
other than for nonpayment, by providing Depositor and Preferred Beneficiary
sixty (60) days written notice of its intent to terminate this Agreement. If
the Deposit Materials are subject to another escrow agreement with DSI, DSI
reserves the right, after the initial one year term, to adjust the anniversary
date of this Agreement to match the then prevailing anniversary date of such
other escrow arrangements.

 

5.2                                
Termination for
Nonpayment . In the event of
the nonpayment of fees owed to DSI, DSI shall provide written notice of
delinquency to all parties to this Agreement. Any party to this Agreement shall
have the right to make the payment to DSI to cure the default. If the past due
payment is not received in full by DSI within one (1) month of the date of
such notice, then DSI shall have the right to terminate this Agreement at any
time thereafter by sending written notice 

 

 

of termination to all
parties. DSI shall have no obligation to take any action under this Agreement
so long as any payment due to DSI remains unpaid.

 

5.3                                
Disposition of Deposit
Materials Upon Termination.
Subject to the foregoing termination provisions, and upon termination of this
Agreement, DSI shall destroy, return, or otherwise deliver the Deposit
Materials in accordance with Depositor’s instructions. If there are no
instructions from Depositor after DSI’s notice of intent to terminate, DSI may,
at its sole discretion, destroy the deposit materials or return them to
Depositor. DSI shall have no obligation to destroy or return the Deposit
Materials if the Deposit Materials are subject to another escrow agreement with
DSI or have been released to the Preferred Beneficiary in accordance with
Section 4.4.

 

5.4                                
Survival of Terms
Following Termination. Upon
termination of this Agreement, the following provisions of this Agreement shall
survive:

 

a.                                      
The obligations of
confidentiality with respect to the Deposit Materials;

 

b.                                     
The obligation to pay DSI
any fees and expenses due;

 

c.                                      
The provisions of Article 7;
and

 

d.                                     
Any provisions in this
Agreement which specifically state they survive the termination of this
Agreement.

 

ARTICLE 6 — DSI’S FEES

 

6.1                                
Fee Schedule. DSI is entitled to be paid its standard
fees and expenses applicable to the services provided. DSI shall notify the
party responsible for payment of DSI’s fees at least sixty (60) days prior to
any increase in fees. For any service not listed on DSI’s standard fee
schedule, DSI will provide a quote prior to rendering the service, if
requested.

 

6.2                                
Payment Terms. DSI shall not be required to
perform any service, including release of any Deposit Materials under
Article 4, unless the payment for such service and any outstanding
balances owed to DSI are paid in full. Initial fees are due upon receipt of a
signed contract or receipt of the Deposit Materials whichever is earliest.
Payments on all renewal and services invoices are due net thirty (30) days from
date of invoice. If invoiced fees are not paid, DSI may terminate this
Agreement in accordance with Section 5.2.

 

ARTICLE 7 — LIABILITY AND DISPUTES

 

7.1                                
Right to Rely on
Instructions. DSI
may act in reliance upon any instruction, instrument, or signature
reasonably believed by DSI to be genuine. Depositor and Preferred Beneficiary
shall each provide DSI the name of their respective employees who have
authority to give instruction of instruments to DSI in the form of a
completed Exhibit C, at time of the execution of this Agreement. DSI will
not be required to inquire into the truth or evaluate the merit of any
statement or representation contained in any notice or document. DSI shall not
be responsible for failure to act as a result of causes beyond the reasonable
control of DSI.

 

 

7.2                                
Indemnification. Depositor and Preferred Beneficiary agree
to indemnify, defend and hold harmless DSI from any and all claims, actions,
damages, arbitration fees and expenses, costs, attorney fees and other
liabilities (“Liabilities”) incurred by DSI relating in any way to this escrow
agreement, except where and to the extent that DSI is adjudged to have acted
negligently, or with gross negligence or willful misconduct. The rights and
duties of protection, defense and indemnification as between Preferred
Beneficiary and Depositor shall be controlled by the Internet Services
Agreement and neither Depositor nor Preferred Beneficiary shall assert their
respective rights and obligations under the Internet Services Agreement as a
defense to their joint and several liability under this Agreement to DSI. DSI
agrees to indemnify, defend and hold harmless Depositor and Preferred
Beneficiary from any and all Liabilities incurred by Depositor or Preferred
Beneficiary relating to its performance under this escrow agreement or
statement(s) of work executed in connection therewith.

 

7.3                                
Limitation of
Liability. In no event will
DSI be liable for incidental, indirect, special, exemplary, punitive or
consequential damages, including, but not limited to, damages (including loss
of data, revenue and/or profits), costs or expenses (including legal fees and
expenses), whether or not foreseen or foreseeable, arising out of, resulting
from, related to or connected directly or indirectly with this Agreement, and
in no event shall the collective liability of DSI in the aggregate exceed ten
times the fees paid under this Agreement. The foregoing limitation of liability
does not apply with respect to gross negligence or personal injury claims,
property damage claims (excluding the Deposit), or intellectual property
infringement. In no event will Depositor and/or Preferred Beneficiary be liable
for incidental, indirect, special, exemplary, punitive or consequential
damages, including, but not limited to, damages (including loss of data,
revenue and/or profits), costs or expenses (including legal fees and expenses),
whether or not foreseen or foreseeable, arising out of, resulting from, related
to or connected directly or indirectly with this Agreement, and in no event
shall the collective liability of Depositor and Preferred Liability in the
aggregate exceed $100,000 or ten times the fees paid under this Agreement
(whichever is greater). The foregoing limitation of liability does not apply
with respect to gross negligence or personal injury claims, property damage
claims, or intellectual property infringement. The liabilities between
Depositor and Preferred Beneficiary and the remedies of each against the other,
and any limitations thereon, shall be controlled by the Internet Services
Agreement and neither Depositor nor Preferred Beneficiary shall assert their
respective rights and obligations under the Internet Services Agreement as a
defense to their joint and several liability under this Agreement to DSI.

 

7.4                                
Dispute Resolution. Any dispute, difference or question
relating to or arising among any of the Parties concerning the construction,
meaning, effect or implementation of this Agreement or any part hereof
may be submitted to, and settled by, arbitration in which case the dispute
shall be decided by a single arbitrator chosen by the San Diego Regional Office
of the American Arbitration Association in accordance with the Commercial
Rules of the American Arbitration Association. The arbitrator shall apply
California law. Unless otherwise agreed by Depositor and Preferred Beneficiary,
any arbitration will take place in San Diego, California, U.S.A. Any court
having jurisdiction over the matter may enter judgment on the award of the
arbitrator. Service of a petition to confirm the arbitration award may be
made by First Class mail or by commercial express mail, to the attorney
for the Party or, if unrepresented, to the Party at the last known business
address. If, however, Depositor and/or Preferred Beneficiary refuses to submit
to arbitration, the matter shall not he submitted to arbitration and DSI
may submit the matter to 

 

 

any court of competent
jurisdiction for an interpleader or similar action. Unless adjudged otherwise,
any costs of arbitration incurred by DSI, including reasonable attorney’s fees
and costs, shall be divided equally and paid by Depositor and Preferred Beneficiary.

 

7.5                                
Controlling Law. This Agreement is to be governed and
construed in accordance with the laws of the State of California, without
regard to its conflict of law provisions.

 

7.6                                
Notice of Requested
Order. If any Party intends
to obtain an order from the arbitrator or any court of competent jurisdiction
which may direct DSI to take, or refrain from taking, any action, that
Party shall:

 

a.                                      
Give DST at least five
(5) business days prior notice of the hearing;

 

b.                                     
Include in any such order
that, as a precondition to DSI’s obligation, DSI be paid in full for any past
due fees and be paid for the reasonable value of the services to be rendered
pursuant to such order; and

 

c.                                      
Ensure that DSI not be
required to deliver the original (as opposed to a copy) of the Deposit
Materials if DSI may need to retain the original in its possession to
fulfill any of its other duties,

 

ARTICLE 8 — GENERAL PROVISIONS

 

8.1                                
Entire Agreement. This Agreement, which includes Exhibits
described herein, embodies the entire understanding among the Parties with
respect to its subject matter and supersedes all previous communications,
representations or understandings, either oral or written. DSI is not a party
to the Internet Services Agreement between Depositor and Preferred Beneficiary
and has no knowledge of any of the terms or provisions of any such Internet
Services Agreement. DSI’s only obligations to Depositor or Preferred
Beneficiary are as set forth in this Agreement. No amendment or modification of
this Agreement shall be valid or binding unless signed by all the Parties
hereto, except that Exhibit A need not be signed by DSI, Exhibit B
need not be signed by Preferred Beneficiary, Exhibit C need not be signed,
and the Statement of Work need only be executed by DSI and Preferred
Beneficiary.

 

8.2                                
Notices and
Correspondence. All notices
regarding Articles 4 and 5 and any Deposit Materials shall be sent by
commercial express or certified mail, return receipt requested. All other
correspondence, including invoices, payments, and other documents and
communications, shall be sent First Class U.S. Mail and given to the
Parties at the addresses specified in the attached Exhibit C. It shall be
the responsibility of the Parties to notify each other as provided in this
Section in the event of a change of physical and e-mail addresses. The
Parties shall have the right to rely on the last known address of the other
Parties. Any correctly addressed notice or last known address of the other
parties that is relied on herein that is refused, unclaimed, or undeliverable
because of an act or omission of the party to be notified as provided herein
shall be deemed effective as of the first date that said notice was refused,
unclaimed, or deemed undeliverable by the postal authorities by mail, through
messenger or commercial express delivery services.

 

 

8.3                                
Severability. In the event any provision of this
Agreement is found to be invalid or unenforceable, the Parties agree that
unless it materially affects the entire intent and purpose of this Agreement,
such invalidity or unenforceability shall affect neither the validity of this
Agreement nor the remaining provisions herein, and the provision in question
shall be deemed to be replaced with a valid and enforceable provision most closely
reflecting the intent and purpose of the original provision.

 

8.4                                
Successors and Assigns. This Agreement shall be binding upon and
shall inure to the benefit of the successors and assigns of the Parties.
However, DSI shall have no obligation in performing this Agreement to recognize
any successor or assign of Depositor or Preferred Beneficiary unless DSI
receives clear, authoritative and conclusive written evidence of the change of
Parties.

 

8.5                                
Waiver. Any term of this Agreement may be
waived by the Party entitled to the benefits thereof, provided that any such
waiver must be in writing and signed by the Party against whom the enforcement
of the waiver is sought. No waiver of any condition, or breach of any provision
of this Agreement, in any one or more instances, shall be deemed to be a
further or continuing waiver of such condition or breach. Delay or failure to
exercise any right or remedy shall not be deemed the waiver of that right or
remedy.

 

8.6                                
Regulations. Depositor and Preferred Beneficiary are
responsible for and warrant compliance with all applicable laws, rules and
regulations, including but not limited to customs laws, import, export, and
re-export laws and government regulations of any country from or to which the
Deposit Materials may be delivered in accordance with the provisions of
this Agreement.

 

8.7                                
[Deleted].

 

8.8                                
No Third Parry Rights. This Agreement is made solely for the
benefit of the Parties to this Agreement and their respective permitted
successors and assigns, and no other person or entity shall have or acquire any
right by virtue of this Agreement unless otherwise agreed to by all the Parties
hereto.

 

8.9                                
Authority to Sign. Each of the Parties herein represents and
warrants that the execution, delivery, and performance of this Agreement has
been duly authorized and signed by a person who meets statutory or other
binding approval to sign on behalf of its business organization as named in
this Agreement. DSI will be able to perform its obligations under this
agreement once DSI has received a fully executed agreement.

 

 

8.10                          
Counterpart. This Agreement may be executed in any
number of counterparts, each of which shall be an original, but all of which
together shall constitute one instrument.

 

 

	
  YP
  Web Partners LLC

  	
   

  	
  R.H.
  Donnelly Publishing & Advertising, Inc.

  
	
  Depositor

  	
   

  	
  Preferred
  Beneficiary

  
	
  By:

  	
  /s/
  William W. Scott

  	
   

  	
  By:

  	
  /s/
  Terry L. Hurley

  
	
   

  	
   

  	
   

  
	
  Name:

  	
  William
  W. Scott

  	
   

  	
  Name:

  	
  Terry
  L. Hurley

  
	
   

  	
   

  	
   

  
	
  Title:

  	
  VP
  Business Dev

  	
   

  	
  Title:

  	
  AVP &
  Asst General Counsel

  
	
   

  	
   

  	
   

  
	
  Date:

  	
  May 13,
  2004

  	
   

  	
  Date:

  	
  April 29,
  2004

  

 

 

	
   

  	
  DSI
  Technology Escrow Services, Inc

  
	
   

  	
   

  
	
   

  	
  By:

  	
  /s/
  Grant Jones

  
	
   

  	
   

  
	
   

  	
  Name:

  	
  Grant
  Jones

  
	
   

  	
   

  
	
   

  	
  Title:

  	
  Regional
  Sales Manager

  
	
   

  	
   

  
	
   

  	
  Date:

  	
  5/20/04

  

 

 

FIRST AMENDMENT TO

INTERNET SERVICES AGREEMENT

 

THIS
FIRST AMENDMENT TO INTERNET SERVICES AGREEMENT (this “Amendment”) is made as of December 13, 2006,
between LOCAL MATTERS, INC.,
(“LMI”), and R. H. DONNELLEY
PUBLISHING & ADVERTISING, INC. (the “Publisher”).

RECITALS

WHEREAS, on June 18, 2003 (“Effective Date”), YP
Web Partners, L.L.C. d/b/a YPSolutions and Publisher executed an Internet
Services Agreement (the “Agreement”);

WHEREAS, LMI purchased certain assets of YP Web
Partners, L.L.C. d/b/a YPSolutions, including its rights and obligations under
the Agreement;

WHEREAS, the LMI and Publisher desire to modify
the certain terms and conditions of the Agreement;

NOW,
THEREFORE, in
consideration of the mutual promises and covenants of the parties, and for
other good and valuable consideration, the receipt and sufficiency of which are
hereby acknowledged, the LMI and Publisher hereto agree as follows:

1.             Definitions. Capitalized terms in this Amendment not
expressly defined in this Amendment will have the meaning given to them in the
Agreement.

2.             Amendments.

                A.
The parties hereby delete Section 14.1 of the Agreement in its entirety and
insert the following:

                “Term. This Agreement will become
effective on the Effective Date and, except as otherwise provided herein, will
continue in effect through December 31, 2007. Thereafter, unless terminated as
provided herein, this Agreement shall be automatically renewed for additional
one (1) year terms unless either party provides written notice, sixty (60) days
prior to the expiration of the then-current term, to the other party of its
intention not to renew.”

 

                B. The parties
hereby delete Sections 10.7 and 10.8 of the Agreement in their entirety.

 

                3.             Additional
Terms. 
Notwithstanding anything to the contrary in the Agreement, Publisher may
cancel LMI’s conversion of additional Directories effective on or after April
1, 2007 by providing LMI with at least 30 days prior written notice of the
cancellation date. (“Cancellation Right”).  If Publisher exercises the Cancellation
Right, LMI will continue to host Directories and Directory Content published on
the Web Sites as of the effective date of the cancellation (“Cancellation Date”) for a period of one year from the
Cancellation Date pursuant to the terms and conditions of the Agreement.  Without limiting the foregoing, if Publisher

 

 

exercises the Cancellation Right,
LMI will have no obligation to perform any acts required by Sections 3.1 — 3.4,
3.5.3 after the Cancellation Date.

 

                4.             Miscellaneous.  Except as amended as set forth above, the
Agreement be and shall continue in full force and effect.  In the case of conflict between the terms and
conditions of this Amendment and the terms and conditions of the Agreement, the
terms and conditions of  this Amendment
shall prevail and govern.  This Amendment
may be executed in one or more counterparts, any of which need not contain the
signatures of both parties, but all signed counterparts taken together will
constitute one and the same agreement.  A
facsimile signature will be deemed as valid as an original signature.

 

 

                IN
WITNESS WHEREOF, the parties hereto have executed this Amendment as
of the Amendment Effective Date set forth in the first paragraph hereof.

 

 

	
   

  	
  LOCAL MATTERS, INC.

  
	
   

  	
   

  	
   

  
	
   

  	
  By:

  	
  /s/ Perry Evans

  
	
   

  	
   

  	
   

  
	
   

  	
  Name:

  	
  Perry Evans

  
	
   

  	
   

  	
   

  
	
   

  	
  Title:

  	
  CEO

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
   

  	
  R.H. DONNELLEY PUBLISHING &
  ADVERTISING, INC.

  
	
   

  	
   

  	
   

  
	
   

  	
  By:

  	
  /s/ Margaret LeBeau

  
	
   

  	
   

  	
   

  
	
   

  	
  Name:

  	
  Margaret LeBeau

  
	
   

  	
   

  	
   

  
	
   

  	
  Title:

  	
  Chief Marketing Officer

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
  12/13/06Exhibit 10.32

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

MASTER LICENSE AND SUPPORT AGREEMENT

 

THIS MASTER LICENSE AND SUPPORT AGREEMENT (the “Agreement”), is made
and entered into on February 13, 2007 
by and between Local Matters Voice and Wireless Division, Inc (“Licensor”),
and Sensis Pty Ltd (ABN 30 007 423 912) of 222 Lonsdale Street, Melbourne 3000,
Australia (“Licensee”), an Australian Corporation.

 

RECITALS:

 

WHEREAS, Licensor owns or has acquired the right to license certain
proprietary Software (as defined herein);

 

WHEREAS, Licensor desires to grant and Licensee desires to obtain a
limited license to the Object Code of the Software, along with certain Support
and Maintenance Services (as defined herein), subject to the terms and
conditions of this Agreement; and

 

NOW, THEREFORE, in consideration of the mutual promises and covenants
contained herein, the receipt and sufficiency of which is hereby acknowledged,
the parties agree as follows:

 

1                                           Recital
Representations.  The
parties agree that all of the foregoing recitals are true, correct, and are
incorporated herein by reference.

 

2                                           Definitions.  Except
for those words defined elsewhere in this Agreement, the following
non-exclusive list of definitions shall have the meanings set forth hereunder
and any Schedules attached hereto.

 

2.1                                  “Affiliate” means an entity directly or
indirectly controlling, controlled by or under common control with that party,
where control means the ownership or control, directly or indirectly, of more
than fifty percent (50%) of all of the voting power of the shares (or other
securities or rights) entitled to vote for the election of directors or other
governing authority; provided however, that such entity shall be considered an
Affiliate only for the time during which such control exists.

 

2.2                                  “Annual License Charge” (“ALC”) means the
annual fee to be paid by Licensee pursuant to Section 6.2 hereunder for
Support and Maintenance Services and a continuing right to use the Software
during the applicable twelve (12) month period.

 

2.3                                  “Confidential Information” means all
proprietary information, whether in oral, written, graphic, electronic or
machine readable form used or developed, in whole or in part by Licensor or by
third parties, and which Licensor desires or is required to keep confidential
including, without limitation: price lists, customer lists, procedures,
improvements, modifications, Enhancements, Updates, concepts and ideas,
business plans or proposals, technical plans and proposals, research and
development, know-how, budgets and productions, technical memoranda, research
reports, designs and specifications, product and user manuals, software in both
Object Code and Source Code, specifically including the Software,
Documentation, engineering, hardware, configuration information, algorithms,
new product and service developments, comparative analysis of competitive
products, services and operating procedures, and other information, data and
documents now existing or later acquired by Licensor, whether or not any such
information, data or documents qualify as trade secrets, are reduced to
writing, or are protected by patent or copyright registration under applicable
federal or state law.

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

1

 

2.4                                  “Documentation” means collectively: (i) all
of the written, printed, electronic, or other materials in any format published
or otherwise made available by Licensor that relate to the functioning,
operation and/or performance capabilities of the Software; (ii) all user,
operator, systems administration, technical support, and other manuals; and (iii) all
other written, printed, electronic or other materials in any format published
or otherwise made available by Licensor that describe the function, operating
and/or performance capabilities of the Software, all as may be updated from
time to time.

 

2.4A                       “Effective
Date”
means 1 January 2007 notwithstanding that this Agreement was executed
after this date.

 

2.5                                  “Enhancements” means a new function or
feature for any portion of the Software that was not contained in previous
releases or versions of the Software and that may be incorporated into the
Software by modification of the then-existing Software or by development of new
programs.

 

2.6                                  “Error” means a failure of the Software that
causes the Software to crash, lose data, or materially deviate from its
reasonably expected functionality.

 

2.7                                  “Escrow Agreement” means the Software Escrow
Agreement by and among Licensor, Sensis Pty Limited and Assurex Escrow Pty
Limited, executed concurrently with this Agreement.

 

2.8                                  “Initial
Support and Maintenance Period”.
means the initial, one (1) year period that commences upon payment
of the Primary License Charge.

 

2.9                                  “License”
means the license of the Software described in Section 3.1 hereunder.

 

2.10                            “Personal Information” has the meaning set
forth in the Privacy Act.

 

2.11                            “Primary License Charge” (PLC) means the
license fee paid by Licensee to Licensor for the use and license of the
Software, in accordance with the provisions of this Agreement and attachments
thereto, and as described in Section 6.1 hereunder.

 

2.12                            “Privacy Act” means the Privacy Act 1988
(Cth).

 

2.13                            “Privacy Laws” means the Privacy Act, the
Telecommunications Act 1997 (Cth), the Telecommunications (Interception) Act
1979 (Cth) and any other legislation, principles, industry codes and policies
relating to the collection, use, disclosure, storage or granting of access
rights to Personal Information, which Licensee notifies the Licensor is a
Privacy Law for the purposes of this Agreement.

 

2.14                            “Object Code” means the binary
machine-readable version of a software program.

 

2.15                            “Representatives” of a party includes an
employee, agent, officer, director, auditor, advisor, consultant, contractor or
sub-contractor of that party.

 

2.16                            “Software” means the Object Code or
machine-readable version of the computer software described in Schedule “A”
attached hereto or subsequent Schedules or purchase orders made under this
Agreement, including any future Updates, or Enhancements developed and owned or
licensed by Licensor that Licensor may provide to Licensee pursuant to this
Agreement or to a Consulting Agreement (defined below).  “Software” also means any whole or partial
copies of machine-readable data such as a database and related licensed
materials, including documentation, user manuals and listings in any form.

 

2.17                            “Services” means the performance of a task
or project, provision of advice and counsel, assistance, or use of a resource
(such as access to an information data base) Licensor may 

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

2

 

make available to Licensee. When appropriate, Licensor’s provision of
the Services may be described in a separate agreement and referred to as a “Consulting
Agreement” which may also include at least one “Statement of Work” as an
appendix that provides further details.

 

2.18                            “Source Code” means those statements in a
computer language that when processed by a compiler, assembler or interpreter
become executable by a computer.

 

2.19                            “Specifications” means the technical and
functional specifications for the Software in effect at the date of this
Agreement, and as may be provided in Schedule “A” attached hereto.

 

2.20                            “Support and Maintenance Periods” means the
annual periods beyond the Initial Support and Maintenance Period, as renewed.

 

2.21                            “Support and Maintenance Services” means
Licensor’s provision of the services described in Section 4.1 hereunder.

 

2.22                            “Territory” means world-wide.

 

2.23                            “Third Party Software” means any computer
software programs not owned or licensed by Licensor.

 

2.24                            “Update” means any revision to the Software
licensed hereunder consisting of Error fixes and/or minor functional enhancements
issued by Licensor from time-to-time, generally made available to Licensee, and
includes any consolidation of Updates in the form of new releases for a version
of the Software. The term “Updates” does not include new versions.

 

3                                          Grant
of Software License.

 

3.1                                  License Grant.  Subject to the terms and conditions of this
Agreement, and upon payment in full of the PLC and current ALC due as described
in Sections 6.1 and 6.2 hereunder, Licensor hereby grants to Licensee a
limited, non-exclusive, non-transferable, non-assignable (subject to Section 17)
right to use during the Term (as defined below) an unmodified version of the
Software and the Documentation solely for Licensee’s internal business
operations that comprise the provision of voice and text based  information services to end users within the
Territory (the “License”).

 

3.2                                  Sublicensing.  Licensee may sublicense its rights under Section 3.1
to its Affiliates that agree in writing to be bound by the terms and conditions
of this Agreement.

 

Licensee acknowledges
and agrees that it shall be liable for any breach of the terms of this
Agreement by an Affiliate to which Licensee sublicenses the Software.  For avoidance of doubt, sublicensees of
Licensee shall have no further right to sublicense the Software.

 

3.3                                  Restrictions.  Licensee shall not use, license, sublicense,
lease, copy or otherwise distribute the Software in any other manner except as
expressly permitted herein. Licensee shall have  the right to make one (1) copy of the Software for
back-up purposes only provided Licensee reproduces the copyright notice and any
other legend or ownership on the copy. Licensee may use the copy only to
replace the original, when necessary.

 

3.4                                  No Licenses.  Except as is expressly set forth in this
Agreement, Licensee shall not, nor shall Licensee authorise or permit any third
party, to translate, update, modify, reverse engineer, reverse assemble,
reverse compile, decompile, recompile, or disassemble the Software, nor shall
Licensee have the right (subject to Section 3.1 and 17) to  sublicense, assign, distribute, lease or
otherwise make available to any third party any of the rights granted to
Licensee hereunder. Except as expressly provided herein, no other licenses are
granted herein.

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

3

 

3.5                                  Software Ownership.  Except to the extent that a third party
software provider reserves rights in software being provided herein, all
patents, patentable material, copyrights, trademarks, trade secrets, service
marks, trade names, intellectual property and other proprietary rights in or
related to the Software are and will remain the exclusive property of Licensor
whether or not specifically recognised or perfected in the laws of the
jurisdiction in which the Software is used or licensed. Licensee will not take
any action that jeopardises Licensor’s proprietary rights or acquire any right
in the Software or Confidential Information. Licensor will own all rights in
any permitted copy, translation, modification, adaptation or derivation of the
Software or Confidential Information, if any, including any Enhancement or
Updates, if any. Unless otherwise provided, Licensee also acknowledges that
Licensor owns all proprietary rights, including patent, copyright, trade secret
and other proprietary rights, in and to the Software and any corrections, bug
fixes, Enhancements, Updates or other modifications, including custom
modifications, to the Software. Licensee will obtain, at Licensor’s request,
the execution of any instruments that may be appropriate to assign these
rights, or any other rights reasonable and necessary to Licensee rights (if
any) in the Software, to Licensor, its parents, subsidiaries, Affiliates or
assigns, or perfect these rights in Licensor’s name. All rights not expressly
granted herein to Licensee are retained by Licensor. Both parties agree to
reproduce the copyright notice and any other legend of ownership on any copies
made under the licenses granted in this part.

 

3.6                                  Enhancements and
Updates.  Any
Enhancements and Updates provided to Licensee under this Agreement shall be
considered part of the Software, and as such shall be governed by the terms and
conditions of this Agreement. Notwithstanding any other provision of this
Agreement, Licensor will notify Licensee when any Enhancements become generally
available, but the Licensor is under no obligation to provide Licensee with
Enhancements. Pursuant to the Support and Maintenance Services, Licensor will
provide to Licensee all Updates to the Software as soon as possible after the
Update is made generally available by the Licensor to its licensees that obtain
similar support and maintenance services, and Licensor’s obligation to provide
Licensee with Updates is subject to the provisions of Section 4 hereunder,
including Licensee’s payment of the Annual License Charge (ALC).
Notwithstanding the foregoing, the parties may agree that certain updates will
be provided to Licensee in advance of such Updates becoming generally
available. If any Enhancements or Updates are provided to Licensee, the
Licensor must update the Documentation to reflect any change in the function,
operation and/or performance capabilities of the updated or enhanced Software.

 

3.7                                  Program Packages.  Licensor may provide certain programs
together with their own license agreements. 
These programs (called “Program Packages”) are licensed under the terms
of the agreements provided with them. This Agreement’s patent and copyright
terms apply to Program Packages.  For a
Program Package, Licensor may specify that additional license copies apply. If so,
these copies are subject to the terms of the Program Package’s license
agreement, except that Licensee may not transfer such copies. If additional
license copies apply, Licensee may copy all of the Program Package’s printed
documentation. Licensor may also specify that a testing period applies wherein
Licensee may return the Program Package to Licensor before the end of such
testing period for a refund.

 

3.8                                  Program
Protection.  For
each license in the Software, Licensee agrees to ensure that anyone who uses
the Software (accessed either locally or remotely) does so only for Licensee’s
authorised use and complies with Licensor’s terms regarding such Software.
Licensee further agrees to maintain a record of all copies, and in the case of
a licensed database, Licensee shall allow access to the information contained
in it only to Licensee’s Affiliates, employees, agents, or subcontractors, and
only for the purposes of exercising Licensee’s rights under this Agreement
and/or in support of their work for Licensee.

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

4

 

4                                          Software
Support and Maintenance Services.

 

4.1                                  Obligation to
Provide Support and Maintenance Services.  During the Term, and provided that Licensee
has paid the ALC then owing to Licensor, Licensee shall receive by telephone,
e-mail, or, if reasonably required by the circumstances, on-site Support and
Maintenance Services as  are more
particularly described in Schedule “B” attached hereto. Licensee, at its sole
expense, agrees to establish and maintain an  internal
competency centre or help desk to assist Licensor in coordinating and providing
the Support and Maintenance Services as set forth herein by establishing a
central point of contact with the Licensor.

 

4.2                                  Modification of
Support and Maintenance Services.  Licensor, in its sole discretion, reserves
the right to change or modify the Support and Maintenance Services to be
provided to Licensee during the Term by providing Licensee with written
notification of such changes or modifications no later than thirty (30) days
prior to the date of the intended change or modification.

 

4.3                                  Obligations Of
Licensee

 

(a)          Licensee
Contact. Licensee shall notify Licensor of Licensee’s
designated Licensee Contact. To the maximum extent practicable, Licensee’s
communications with Licensor will be through the Licensee Contact.

 

(b)         Installation.
Licensee agrees to install all corrections of substantial defects, minor bug
fixes and Updates, including Enhancements, if any, provided by Licensor for the
Software pursuant to the Support and Maintenance Services in accordance with
the instructions and in order of receipt from Licensor, including setting up
and maintaining an appropriate operating environment. In order to receive
support under this Agreement, Licensee must be on the current available release
of the Software as provided by Licensor.

 

(c)          Facility
and Personnel Access. Licensee agrees to grant
Licensor access to Licensee’s facilities and personnel concerned with the
operation of the Software to enable Licensor to provide defect support. Such
access shall be sufficient free and safe for Licensor to fulfill its
obligations.

 

(d)         No
Modification of Software. Licensee agrees not to
modify, enhance or otherwise alter the Software, unless and only to the extent
specifically authorised in purchase orders made under this Agreement or the
prior written consent of Licensor is obtained.

 

(e)          Error
Documentation. Upon detection of any Error in the
Software, Licensee, as requested by Licensor, agrees to provide Licensor a
listing of output and any other data including databases and backup systems,
that Licensor reasonably may request in order to reproduce operating conditions
similar to those present when the Error occurred.

 

5                                          Agreement
Structure & Invoicing

 

5.1                                  Software becomes
subject to this Agreement when the Licensor accepts Licensee’s purchase order.
Licensor accepts Licensee’s purchase order by shipping the Software. The terms
of this Agreement will govern all such purchase orders submitted by Licensee to
Licensor. No additional terms contained in Licensees’ purchase order will have
any legal effect unless confirmation of those terms is provided by Licensor’s
written confirmation.

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

5

 

5.2                                  Licensor shall
invoice Licensee for the following: 1) PLC and 2) ALC in accordance with the
terms set forth in applicable Schedule for the Software; and 3) All other
charges when or after Licensee incurs them.

 

5.3                                  For software or
service beyond the scope of this Agreement, Licensor may charge extra if, for
example, 1) Licensor is required to use other than private automobile or
scheduled public transportation to provide Support and Maintenance Service or
2) Licensor responds to Licensee’s request for service of the Software outside
its standard service provisions. Licensor will use reasonable efforts to notify
Licensee in advance if these charges apply. Thus, in connection with the
performance of the Support and Maintenance Services outside the scope of this
Agreement, Licensee shall reimburse Licensor for all  reasonable out of pocket business expenses incurred by Licensor
and/or its agents, including, but not limited to, travel to Licensee’s place of
business by Licensor’s employees and agents, hotel and meal allowances, fees of
third party contractors, and the purchase of materials or rental of equipment,
subject to Licensee’s prior approval.

 

6                                          License
Fees; Support Fees; Expenses; Audit Rights.

 

6.1                                  Primary License
Charge.  In
consideration of the license to the Software being granted to Licensee
hereunder by Licensor, Licensee agrees to pay to Licensor a Primary License
Charge (or PLC) as stated in Schedule A or any subsequent schedule or purchase
order entered into under the terms of this Agreement.

 

6.2                                  Annual License
Charge.  In exchange
for the provision of the License and the Support and Maintenance Services to the
Licensee as set forth in Sections 3.1 and 4.1 above, Licensee agrees to pay
Licensor the Annual License Charge (ALC) as stated in Schedule A or any
subsequent schedule or purchase order entered into under the terms of this
Agreement which will cover the support and maintenance services for the Initial
Support and Maintenance Period. 
Thereafter, on or before each anniversary of the date the ALC was paid,
or as agreed to between the parties subsequently, Licensee will be required to
pay the ALC charges to Licensor. 
Unless this Agreement is otherwise terminated or expires, renewal of the
ALC shall be automatic at the end of each licensing period. Licensor reserves
the right to increase the ALC once during any 12 month contract year (measured
from 12 months after the date this Agreement is executed) by providing Licensee
with written notice at least ninety (90) days prior to the anniversary of the
date this Agreement is executed; provided however, that

 

(a)          Licensee may elect to
exercise its right to terminate the Agreement pursuant to Section 12.2(iii);
and

 

(b)         any such increase must be
reasonable and be reflective of Licensor’s general price increases to its
customers purchasing similar software or services. .

 

(c)          On
request, Licensor must provide Licensee with reasonable evidence of the general
nature of any price increases notified to Licensee under this clause.

 

6.3                                  Audit Rights.  Licensee shall maintain accurate and complete
books and records relating to its use of the Software pursuant to this Agreement
and keep such materials for the greater of five (5) years, or as required
by law in the jurisdiction where the Software is located. Licensor will have
the right, no more than once per calendar year, to have an independent public
accountant (the “Auditor”) examine Licensee’s relevant books, records and
accounts (including records contained in electronic format on computers or any
electronic data storage device) for the purpose of verifying Licensee’s
compliance with this Agreement. Each audit will be conducted at Licensee’s
place of business or at another place agreed to by the parties during Licensee’s
normal business hours, and upon at least five (5) days prior written
notice.  Licensor will pay all fees and
expenses of the Auditor for the examination; provided, 

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

6

 

however, that Licensee will bear any such expense if the review or
audit shows a discrepancy in favour of Licensor or Licensee’s non-compliance
with the terms of this Agreement. All deficiencies shown by any such audit
shall be immediately paid by Licensee in Australian dollars.

 

7                                          Taxes.

 

7.1                                  Taxes and Duties.  Licensee shall pay all Australian sales, use,
transfer, privilege, excise, personal property, and all other taxes of every
kind and nature, and all  duties,
whether international, national, state  or
local, however designated, which are levied or imposed by reason of Licensor’s
performance under this Agreement; excluding, however income taxes which may be
levied against Licensor.

 

7.2                                  GST. If
one party  (“Supplying Party”) supplies taxable goods or
services pursuant to this Agreement and the consideration for that supply does
not expressly include GST, the party that is liable to provide the
consideration  (“Receiving Party”) must also pay an amount
equal to the GST payable by the Supplying Party. Subject to first receiving a
tax invoice, the Receiving Party must pay the GST amount when it is liable to
provide the consideration. If one party must indemnify or reimburse another
party (“Payee”) for any loss or
expense incurred by the Payee, the required payment does not include any amount
which the Payee (or an entity that is in the same GST group as the Payee) is
entitled to claim as an input tax credit, but will be increased if the payment
is consideration for a taxable supply. In this Section, terms used that are
defined in the A New Tax System (Goods and
Services Tax) Act 1999 (Cth) have the meaning given in that Act.

 

7.3                                  Withholding Tax.
Licensee is authorised to deduct or withhold from any amount payable to the
Licensor under this Agreement, any amount required by law to be deducted from
such payment, including any amount required to be deducted under the provisions
of a Tax Law. If Licensee is required by law to deduct or withhold any amount
from the payment of fees to Licensor, then Licensee shall provide to the
Licensor official receipts issued by the Australian Taxation Office or other
appropriate government agency evidencing payment of any amounts deducted or
withheld. Licensee will cooperate with Licensor to secure a reduction or
elimination of withholding taxes pursuant to any income tax treaty between the
United States and the jurisdiction of the appropriate taxing authority, as
applicable.  In this Section, “Tax Law” includes the Income Tax Assessment Act 1936 (Cth), the Income Tax Assessment Act 1997 (Cth), the International Agreements Act 1953 or all
of these Acts and the Taxation
Administration Act 1953 (Cth), as appropriate.

 

8                                          Trademark
and Trade Names.

 

8.1                                  Except as
specifically agreed to by Licensor in writing, Licensee shall not reproduce,
publish, reference, distribute or utilise any trademark or trade name of the
Licensor or its Affiliates electronically, in writing, or in any visual way
without the prior written approval of Licensor. Without limiting the foregoing,
Licensee agrees to submit to Licensor, prior to use, distribution or
disclosure, any advertising, promotion or publicity in which the trademarks or
trade names of Licensor or its Affiliates is used, or which is otherwise
undertaken pursuant to this Agreement.

 

9                                          Warranty and Warranty
Disclaimer.

 

9.1                                  Limited
Software Warranty.  For a period of one hundred and eighty (180)
days, (the  “Software Warranty
Period’) beginning on the date of delivery of the Software to Licensee,
Licensor warrants that all Software shall substantially operate as described in
the Documentation and Specifications described herein (the “Software Warranty”).
Licensor will, at its own expense and as its sole obligation and Licensee’s
sole and exclusive remedy for any 

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

7

 

breach of this Software Warranty, use commercially reasonable efforts
to correct any reproducible Error in the Software reported to Licensor in
writing (along with all information available to Licensee that is relevant to
verifying, diagnosing, or correcting the Error) during the Software Warranty
Period. Licensor may correct any Error by providing to Licensee, at Licensor’s
sole option, either: (i) a new version of the Software in which the Error
has been corrected; (ii) additional software code that when installed in
accordance with Licensor’s instructions, will correct the Error; or (iii) instructions
for operating the Software in a manner that will eliminate the material adverse
effects of the Error. Any such Error correction provided to Licensee will not
extend the original Software Warranty Period. 
This Software Warranty will terminate immediately if Licensee or any
third party makes any modification to the Software without Licensor’s consent.

 

9.2                                  Licensor further
warrants that is able to grant the License in Section 3.1.

 

9.3                                  No Third Party
Software Warranty.  Licensor makes no warranties regarding Third
Party software used with the Software, if any. Licensor shall have no
responsibility for any non-conformance with the Documentation or Specifications
in the Software caused by alterations, modifications or installations made by
Licensee or a third party. Any work relating to, including corrections, for
difficulties or defects traceable to Licensee’s unauthorised alterations,
modifications, errors or system changes shall be paid by Licensee at Licensor’s
then current time and material rates.

 

9.4                                  No Warranty for
Third Party Machines.  Licensor makes no warranties regarding IBM or
third party machines. Such third party machines or products may have a
specified warranty service as may be provided by such third parties to
Licensee.

 

9.5                                  DISCLAIMER OF
WARRANTIES.  THE
LIMITED SOFTWARE WARRANTY SET FORTH ABOVE IS IN LIEU OF ALL OTHER WARRANTIES,
WHETHER EXPRESS, IMPLIED OR STATUTORY REGARDING THE SOFTWARE AND ANY MACHINES
USED IN CONJUNCTION WITH THE SOFTWARE, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY;  FITNESS FOR A
PARTICULAR PURPOSE,  TITLE AND NON
INFRINGEMENT OF THIRD PARTY RIGHTS (ALL OF WHICH ARE DISCLAIMED).  LICENSEE ACKNOWLEDGES THAT IT 1S NOT RELYING
ON ANY WARRANTIES OR STATEMENTS BY ANY PERSON OTHER THAN THE EXPRESS WARRANTIES
SET FORTH ABOVE. LICENSOR DOES NOT WARRANT THAT THE USE OF THE SOFTWARE OR
MACHINES WILL BE ERROR FREE OR UNINTERRUPTED. MISUSE, ACCIDENT, MODIFICATION,
UNSUITABLE PHYSICAL OR OPERATING ENVIRONMENT, OPERATION IN OTHER THAN THE
SPECIFIED OPERATING ENVIRONMENT, IMPROPER MAINTENANCE BY LICENSEE, OR FAILURE
CAUSED BY A PRODUCT FOR WHICH LICENSOR IS NOT RESPONSIBLE MAY FURTHER VOID
THE LIMITED WARRANTY ABOVE.

 

9.6                                  Licensee warrants
that it has full corporate power and authority to enter into this Agreement and
that it does so as agent for Telstra Corporation Limited.

 

10                                   Indemnification.

 

10.1                            Third Party
Infringement Claims.  Subject to the provisions of this Agreement,
Licensor will defend, indemnify and hold harmless Licensee and its
shareholders, officers, directors, agents, and employees from any and all
claims, losses, liabilities, damages, costs, awards, and expenses, including
attorneys’ fees, expertise witness fees and court costs (directly or
indirectly) arising from or related to any action against Licensee brought by a
third party to the extent that the action is based upon a claim that the
Software directly infringes any patent or copyright or misappropriates any
trade secrets recognised as such under any applicable 

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

8

 

trade secret laws. Subject to the provisions of this Agreement,
Licensor will pay those costs and damages finally awarded against Licensee in
any such action that are specifically attributable to such claims.

 

10.2                            Conditions.  Licensor’s obligations under Section 10.1
above with respect to an action are conditioned on: (i) Licensee
immediately notifying Licensor in writing of such action when Licensee knows of
the existence of such action, (ii) Licensee giving Licensor sole control
of the defence thereof and any related settlement negotiations, and (iii) Licensee
cooperating with Licensor in such defence including, without limitation, making
available to Licensor all documents and information in Licensee’s possession or
control that are relevant to the infringement or misappropriation claims or
actions, and by making Licensee’s personnel available to testify or consult
with Licensor or its attorneys in connection with such defences.

 

10.3                            Licensor’s Options.  If the use of the Software or a component
thereof by Licensee becomes, or in Licensor’s reasonable opinion is likely to
become, the subject of infringement or misappropriation claims or actions then
Licensor may, at its sole option and expense either: (i) procure for
Licensee the right to continue using the Software; (ii) replace or modify
the infringing Software or component thereof so that it becomes non-infringing;
(iii) replace the Software or a component thereof with a non-infringing
substitute; or (iv) terminate Licensee’s right to use the Software and
give Licensee a pro-rated refund or credit for the License fee actually paid by
Licensee to Licensor for the infringing Software item.

 

10.4                            Exclusions.  Notwithstanding the foregoing, Licensor will
have no obligation or otherwise with respect to any infringement or
misappropriation claims or actions based upon: (i) any use of the Software
not in accordance with this Agreement or the Documentation or for purposes not
intended by Licensor such as use of Software outside its specified operating
environment, (ii) any modification of the Software made by any person
other than Licensor not agreed to by Licensor in writing, (iii) a  combination of the Software with the
software or hardware of a third party; (iv) a non-Licensor product alone;
or (v) Licensee’s continued use of the alleged infringing activity after
being notified in writing by Licensor thereof or after receiving a modification
delivered by Licensor that would have avoided the alleged infringement.

 

10.5                            ENTIRE LIABILITY.  THIS SECTION STATES LICENSOR’S ENTIRE
LIABILITY AND LICENSEE’S SOLE AND EXCLUSIVE REMEDY FOR INFRINGEMENT OR
MISAPPROPRIATION CLAIMS AND ACTIONS PURSUANT TO SECTION 10.1 ABOVE.

 

10.6                            Indemnification
by Licensee. 
Licensee will defend, indemnify and hold harmless Licensor and its
shareholders, officers, directors, agents, and employees from any and all
claims, losses, liabilities, damages, costs, awards, and expenses, including
attorneys’ fees, expertise witness fees and court costs (directly or
indirectly) arising from or related to (i) any breach by Licensee of its
obligations, duties and responsibilities under this Agreement, (ii) any
breach of or default under any representations, warranties, guarantees or other
written or oral statements made by or on behalf of Licensee or any person under
its control, including agents, or (iii) third party claims based on
Licensee’s modification to the Software or based on Software created to
Licensee’s specific design. In addition, Licensee agrees to indemnify Licensor
against any third party claims made against Licensor in Australia as a result
of any breach, or alleged breach, by Licensee of any Privacy Laws provided
that: (a) Licensor shall notify Licensee immediately if Licensor becomes
aware of any third party claim made against it; (b) Licensee shall be
entitled to assume the defence of any such claim and Licensor shall provide all
reasonable assistance to Licensee (at Licensee’s cost) to enable Licensee to do
so; and (c) Licensee shall be entitled to settle the third party claim on
whatever terms it thinks appropriate (provided that Licensee must consult
Licensor in good faith regarding the terms of that settlement and not agree to
any terms that could reasonably be considered to be detrimental to Licensor).

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

9

 

11                                   LIMITATION
OF LIABILITY.

 

11.1                            Circumstances may
arise where, because of a default on Licensor’s part the Licensee is entitled
to terminate this Agreement in whole (or in part) or obtain damages from the
Licensor or do both. In each such instance, regardless of the basis on which
the Licensee is entitled to claim from Licensor, including negligence, the
Licensor is liable only for:

 

(a)          bodily injury (including
death) damage to real property or tangible personal property up to the greater
the value of:

 

(i)                                     $100,000 per
event or;

 

(ii)                                  an amount equal
to the charges invoiced for the Software or Services which are the subject
matter of, or which are directly related to the cause of action; and

 

(b)         damages resulting from
performance or non-performance of obligations under this Agreement or which
result from Software of:

 

(i)                                     $100,000 per
event or;

 

(ii)                                  an amount equal
to the charges invoiced for the Software or Services which are the subject
matter of, or which are directly related to the cause of action.

 

11.2                            Licensor is not
liable for losses or damages of third parties claimed against Licensee or its
sublicensees (other than those under Section 11.1(a) above) for loss
or, of damage to, Licensee or sublicensee records or data, or for loss of
profits or savings actual or anticipated, even if advised of the possibility of
the same.

 

11.3                            If Licensor is in
breach of a condition or warranty implied by the Trade Practices Act 1974, its  liability is limited to:

 

(a)          where Licensor supplied
Services - the cost of having the Services supplied again; or

 

(b)         where Licensor supplied
Software -the repair or replacement of the Software or the supply of equivalent
Software; and

 

where this condition or warranty relates to right to sell, quiet
possession or clear title, or the Software is of a kind ordinarily acquired for
personal, domestic or household use or consumption, then none of the
limitations in this Section apply.

 

11.4                            Nothing in this Section limits
Licensor’s liability for indemnification under Section 10.

 

12                                   Term
and Termination.

 

12.1                            Term of the
Agreement. This Agreement shall take effect upon the
Effective Date. It shall continue for four (4) years, unless earlier
terminated in accordance with Section 12.2.

 

12.2                            Termination.
Other than a breach or default by Licensee under Sections 3, 6, or 14 of this
Agreement, in which case, Licensor may immediately terminate this Agreement
upon delivery of written notice thereof to Licensee, this Agreement may be
terminated by either party, in whole or in part, as follows: (i) at any
time by the mutual agreement of Licensor and Licensee; (ii) by either
party by giving thirty (30) days written notice to the other party (the “Defaulting
Party”) of a material breach of the Agreement, and such Defaulting Party fails
to cure the material breach within such thirty (30) day period, unless a longer
time period is agreed to in 

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

10

 

writing by the parties; or (iii) by Licensee with one hundred
eighty (180) days written notice to Licensor.

 

12.3                            Effects of
Termination.  Upon
the termination or expiration of this Agreement: (i) the License, and any
other license rights granted to Licensee hereunder shall cease; (ii) Licensee
shall immediately discontinue all permitted use of the Software; and (iii) at
the sole discretion of Licensor, Licensee shall, within three (3) business
days, either return to Licensor all copies of the Software, Documentation,
and/or any other materials containing Licensor’s Confidential Information in
Licensee’s control or possession, or else destroy all such Confidential
Information, but in either case Licensee shall provide certification from an
officer of Licensee that all such materials have either been returned or
destroyed. Neither party shall incur any liability for damage, loss, or
expenses incurred by the other incident to a party’s termination of the
Agreement in accordance with its terms.

 

12.4                            Licensee’s
Continuing Obligations.  Without limiting any of the above provisions,
in the event of a termination as a result of Licensee’s failure to comply with
any of its obligations under this Agreement, Licensee shall continue to be
obligated to pay any such sums that may then be owing to the Licensor, nor
shall termination discharge any liability that may have been incurred by
Licensee subsequent thereto.

 

13                                     Proprietary
Notices.  Licensee agrees to
abide by the terms and conditions of all confidentiality notices or legends
placed upon the Software; not to conceal from view any copyright, trademark or
confidentiality notices placed on the Software, or any output generated by the
Software; and to reproduce all copyright, trademark or confidentiality notices
on all copies of the Software, made by Licensee, as permitted hereunder.

 

14                                   Confidentiality.

 

14.1                            Obligation to
Maintain Confidentiality.  By virtue of the transactions contemplated by
this Agreement, Licensee may obtain Confidential Information of Licensor or
third parties. Licensee agrees that, except as expressly authorised by Licensor
in writing, it will not at any time (during the term of this Agreement, or any
time thereafter) disclose to any person or use any Confidential Information, as
defined above, for any purposes whatsoever, or permit any person whatsoever to
examine, and/or make copies of any reports, Documentation or Software (whether
in written form or stored on magnetic, optical, or other mass storage media)
prepared by it or that comes into its possession or under its control pursuant
to this Agreement.  Licensee further
agrees to maintain any Confidential Information that may come into its
possession using the same degree of care Licensee uses with its own
confidential information, but in no case less than reasonable care under the
circumstances.

 

14.2                            Exceptions to  Confidentiality.  Notwithstanding the foregoing, Confidential
Information shall not include any  information
that: (i) at the time of the disclosure is already in the possession of
the Licensee and not subject to an existing obligation of confidentiality; or (ii) is
independently made available to the Licensee by an unrelated third party whose
disclosure would not constitute a breach of any duty of confidentiality owed to
Licensor and demonstrated by documentary evidence by Licensee; (iii) is
generally available to the public through no wrongful act of the Licensee, (iv) is
independently developed by the  Licensee
without using the Confidential Information as demonstrated by documentary
evidence by Licensee; or (v) is compelled to be disclosed pursuant to a
court order, or by governmental agency having authority over Licensee, and
provided that Licensor shall first have the  opportunity
to request  a protective order, and
also provided that the Licensee first  uses
reasonable efforts to obtain confidential treatment for the Confidential
Information.

 

14.3                            Except as
provided above, all other information exchanged shall be considered
non-confidential. If either party requires the exchange of confidential
information outside the 

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

11

 

scope of the definition of Confidential Information in this Agreement,
it will be made under a signed confidentiality agreement.

 

15                                   Privacy.

 

15.1                            The Licensor must
comply with all Privacy Laws in relation to any Personal Information that is
disclosed to Licensor or to which Licensor has access in connection with this
Agreement, whether or not the Licensor is an organisation bound by the Privacy
Act.

 

15.2                            The Licensor
must:

 

(a)          use the Personal Information
only for the permitted purposes of it carrying out its obligations under this
Agreement;

 

(b)         not disclose Personal
Information except:

 

(i)                                     to an officer,
employee or contractor of the Licensor to the extent necessary for the
permitted purposes of it carrying out its obligations under this Agreement;

 

(ii)                                  as required by
law, subject to the Licensor notifying Licensee immediately if it becomes aware
that such a disclosure may be required; or

 

(iii)                               with the prior
consent of Licensee;

 

(c)          ensure that any person to
whom Personal Information is disclosed, does not do or omit to do anything
which, if done or omitted to be done by the Licensor, would constitute a breach
of this Section 15;

 

(d)         obtain from any contractor
of the Licensor to whom information is disclosed, written agreement to comply
with Privacy Laws and provisions having the same effect as this Section 15;
and

 

(e)          not do anything or omit to
do anything with the Personal Information that will cause Licensee to breach
its obligations under a Privacy Law.

 

15.3                            The Licensor
will:

 

(a)          collect, store, use,
disclose or otherwise deal with the Personal Information as directed by
Licensee, except to the extent that compliance with the direction would cause
the Licensor to breach a Privacy Law;

 

(b)         give Licensee all
information and access to the Licensor’s premises, staff, processes and systems
that store or process Personal Information to the extent required by Licensee
to enable it to assess or audit the Licensor’s compliance with Section 15
of this Agreement;

 

(c)          provide all reasonable
assistance as required by Licensee to assist Licensee in complying with its
obligations under the Privacy Law in connection with Licensor’s access to
Personal Information under this Agreement;

 

(d)         notify Licensee if Licensor
becomes aware of any breach or alleged breach of its obligations under this Section and
comply with any reasonable direction from Licensee with respect to remedying
that breach; and

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

12

 

(e)   take all reasonable steps to ensure that the
Personal Information is protected against misuse and loss, or unauthorised
access, modification or disclosure, including without limitation undertaking
any staff training as may be required.

 

15.4         If Licensor directly
collects on behalf of Licensee Personal Information from or about an individual
which will be disclosed to Licensee, in addition to its own obligations under
any Privacy Law, the Licensor must ensure that the individual is aware of:

 

(a)   the identity of Licensee, as the organisation for
whom the Personal Information is being collected, and Licensee’s contact
details, as notified by Licensee to the Licensor from time to time;

 

(b)   the fact that the individual has a right to request
access to the Personal Information from Licensee;

 

(c)   the purposes for which the information is collected
as notified by Licensee to the Licensor;

 

(d)   the organisations or types of organisations (if any)
to which Licensee discloses Personal Information of the kind collected as
notified by Licensee to the Licensor;

 

(e)   any law that requires the Personal Information to be
collected by Licensee; and

 

(f)    the main consequences (if any) for the
individual if all or part of the Personal Information is not provided to Licensee
as notified by Licensee to the Licensor.

 

15.5         The Licensor must not
transfer Personal Information to a person (including itself) in a foreign
country without Licensee’s prior written consent.

 

16            Notices.

 

16.1         Delivery of Notices.  All notices, requests, demands and other
communications, which are required or permitted hereunder shall be in writing,
and shall be deemed to have been duly given, made and received: when personally
delivered; or, if by facsimile when received, provided that the sender retains
a printed transmittal confirmation sheet reflecting the date and time of
delivery; or, if by overnight courier service, one (1) day following the
day when deposited therewith for overnight priority service; or when deposited
in the United States mails, first class postage prepaid, three (3) days
following the day of such mailing, and addressed as set forth below:

 

If to Licensor to         Local Matters Voice and Wireless Division, Inc.

6301 N.W 5th Way, 4th Floor

Ft. Lauderdale, FL 33309

Fax: 954-689-6360

Attention: Miles Wortman

 

If  to
Licensee to:        General Counsel, Sensis Pty Ltd

Attn: Niki Hantzis

Level 8

222 Lonsdale Street Melbourne  Vic 
3000

Australia

Fax:  +61 3
8653 7970

 

       Copy
to:                Sourcing Counsel, Corporate
Services, Telstra Corporation Limited

Attn:  Keith Major

Level 27, 242 Exhibition
Street,

Melbourne  Vic 
3000 Australia

Fax:  +61 3 9634 2183

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

13

 

16.2         Change in Notice.  Address. Any party hereto may alter the
address to which communications or copies are to be sent by giving notice of such
change of address in conformity with the provisions of this Section.

 

17            Assignment.

 

17.1         Subject to Section 3.1
and 17.2, neither party may assign or transfer (including without limitation,
by operation of law) its interest, rights or obligations under this Agreement
or sublicense the Software without the prior written consent of the other
party, which consent may not unreasonably withheld, and any prohibited
assignment or sublicense shall be null and void.

 

17.2         Licensee may, by advance notice in writing
to Licensor, transfer or assign its rights under this Agreement to an
Affiliate, or to another third-party entity in connection with a divestment,
restructuring or merger in which all or substantially all of Licensee’s assets
relating to its voice and text based information services are transmitted,
conveyed or otherwise transferred to such third-party entity or in which voting
control of the Licensee’s outstanding capital stock have been transferred to or
is controlled by such third-party entity, provided that if such a transfer or
assignment would result in any of Licensee’s rights under this Agreement being
conferred on any of Licensor’s competitors, Licensee may not transfer or assign
such rights without Licensor’s prior written consent.

 

For purposes
of this Section 17.2, “Licensor’s
competitors” means Varetis AG., Volt Information Sciences, Inc.,
Nortel Inc. (DAS) or any entities that directly or indirectly engage in the
development, installation, training, maintenance and/or support of software for
directory inquiry database and assistance systems.

 

18            No
Solicitation.  A party  (“First
Party”) and its sublicensees must not,
during the Term and for a period of 6 months after the termination or
expiration of this Agreement, employ an employee of the other party, without
the prior written consent of the First Party. 
Except with respect to Licensor’s employee Arthur Goud, this Section does
not apply where First Party or its sub-licensees in good faith employs an
employee of the other party for a position which has been publicly advertised
and to which the employee has responded, provided there has been no
solicitation, inducement or encouragement of that employee to apply for that
position.

 

19            Amendment.  No
amendment or modification of this Agreement shall have any effect, unless done
in writing, stating with specificity the particular amendment or modification
to be made and signed by all parties hereto or their duly authorised
representatives.

 

20            Waiver:
Severance.  Nothing herein may be waived unless done in writing and
signed by the parties to be bound, and no modification or amendment of any
provision of this Agreement shall be construed as a waiver, breach or
cancellation of any other provision or a waiver of any other option, right or
privilege on any other occasion. In the event any of the provisions of this
Agreement are deemed to be invalid or unenforceable by court order,
administrative agency or other governmental action, the unenforceable provision
shall be deemed severable from the remainder of this Agreement to the extent
permitted by law, and the remaining provisions of the Agreement shall remain
binding with the same effect as though the void parts were deleted.

 

21            Governing
Law and Jurisdiction.  In the
event that it becomes necessary to enforce the terms of this Agreement, the
validity, construction, interpretation, and performance of this 

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

14

 

Agreement shall be governed by and construed and
enforced in accordance with the laws of the State of Florida without regard to
the conflict of law principles thereunder, and the parties hereby submit to the
non-exclusive
jurisdiction and venue of the federal and state courts located in Broward
County Florida, U.S.A. The parties agree that this Agreement is not subject to
and shall not be interpreted by the United Nations Convention on Contracts for
the International Sale of Goods.

 

22            Construction
and Interpretation.  The
section headings in this Agreement are for convenience only, they form no part
of this Agreement and shall not affect its interpretation. This Agreement may
be executed in one or more counterparts, each of which will be deemed an
original and all of which together will constitute one and the same instrument.
Except as otherwise provided herein, words used herein, regardless of the
number and gender specifically used, shall be deemed and construed to include
any other number, singular or plural, and any other gender, masculine, feminine
or neuter, as the context indicates is appropriate.

 

23            Survival.  Sections
3.3, 3.4, 6.3, 7, 8, 9, 10, 11, 12.4, 14, 15, 16, 18, 21, 22, 23, 24 and 26, in
addition to any other provisions that by their nature extend beyond termination
or expiration, shall survive the termination or expiration of this Agreement.

 

24            Attorneys’
Fees.  The prevailing party in any action, including arbitration,
to enforce or interpret this Agreement shall be entitled to recover reasonable
costs and fees in connection therewith, including reasonable attorneys’ fees in
addition to any other remedies available at law or in equity.

 

25            Severability.  The
provisions of this Agreement are independent of and separable from each other,
and no provision shall be affected or rendered invalid or unenforceable by
virtue of the fact that for any reason any other or others of them may be
invalid or unenforceable in whole or in part.

 

26            Export
Control and Other Regulatory Compliance.  This
Agreement shall be subject to all applicable laws, rules and regulations
relating to the Software, including the export regulations of the United States
Department of Commerce, Bureau of Export Administration. Licensee shall comply
with all such laws, rules and regulations. Licensee shall not, and
Licensee shall not permit any other party to, export or re-export the Software,
whether in whole or in part, directly or indirectly, to any country, or to any
foreign national of such a country regardless where such foreign nationals are
located, for which the United States Government or any agency thereof requires
an export license or other approval without first obtaining the same and at the
sole cost and expense of Licensee.

 

27            Relationship
of the Parties.  Each
party is acting as an independent contractor and not as an agent, partner, or
joint venture partner of the other party for any purpose except as provided for
in this Agreement. Neither party shall have the right, power, or authority to
act or create any obligation express or implied on behalf of the other, and
neither party shall hold itself out as being able to do so.

 

28            Dispute
Resolution.

 

28.1         Either party claiming a
dispute has arisen must give the other party written notice describing the
dispute in reasonable detail. The parties will their make Representatives
available for the purpose of meeting to resolve the dispute within 5 business
days of the notice.

 

28.2         If a dispute is not resolved
in accordance with Section 28.1, either party may refer the dispute to
mediation by notice to the other party.

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

15

 

28.3         The mediation must be
conducted in Victoria, Australia accordance with the Australian Commercial
Disputes Centre Mediation Guidelines and this section 28.  In the event of any inconsistency between
them, the provisions of this Section 28 will prevail.

 

(a)   Mediations are to be conducted in private.

 

(b)   The parties must notify each other no later than 48
hours prior to mediation of the names of their Representatives who will attend
the mediation.

 

(c)   The terms of any mediation, settlement agreements
and any information relating to the existence, conduct, status or outcomes of
the mediation are deemed to be Confidential Information of each party and may
only be published or announced with the consent of all parties and in terms
agreed by the parties.

 

(d)   The parties will bear their own costs of the
mediation including the costs of any Representatives and will each bear half
the costs of the mediator.

 

(e)   Any agreement resulting from mediation will bind the
parties on its terms.

 

(f)    If after a period of 10 business days (or
such other period as may be agreed) from the date on which such mediation took
place the parties have not been able to resolve the dispute, either party may
then (but no earlier) refer the dispute to court of competent jurisdiction.

 

28.4         To the extent the dispute
resolution process above is inconsistent with the process in Schedule A for an
invoice dispute, Schedule A prevails.

 

29            Entire
Agreement.  This Agreement constitutes the sole and entire agreement
among the parties pertaining to the subject matter contained herein and
supersedes and cancels any and all other prior or contemporaneous agreements or
understanding, whether oral or written, among the parties with respect to the
subject matter contained herein.

 

30            Escrow.

 

30.1         If the Source Code deposited
in escrow is released to Licensee under the Escrow Agreement as a result of an
event specified in clause 10(b)(ii) of the Escrow Agreement, then subject
to Licensee’s continuing payment of the ALC and compliance with the terms of
this Agreement, Licensee (and its permitted sub-licensees) will have a non-exclusive,
perpetual, internal licence to use and modify the Source Code for the purpose
of  providing voice and text based
information services in accordance with the terms and intended uses set forth
in this Agreement and the Escrow Agreement.

 

30.2         Licensor retains ownership
of the Source Code, together with all copies and portions thereof, and all
rights not expressly granted in this Section 30 are reserved by Licensor.

 

31            Access to
Licensee’s premises.

 

31.1         When accessing Licensee’s
premises or systems, including but not limited to access for the purposes of
supplying the Software or Services, the Licensor will, and will ensure that the
Licensor’s Representatives:

 

(a)   only access Licensee’s premises or systems, for the
purpose approved in advance by Licensee;

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

16

 

(b)   comply with all relevant laws, standards and all
other health, safety, security and other office policies or regulations
(including the smoke-free work place policy) applying to Licensee’s premises or
systems; and

 

(c)   comply with any reasonable direction given to them
by the Licensee.

 

31.2         Where the Licensor requires
access to Licensee’s systems from outside Licensee’s firewall in order to
provide the Services, the Licensor agrees, if so requested by Licensee, to
execute an External Access Agreement on or before the date the Licensor
requires access.

 

32            Health
and safety and environment.  To the
extent that any employee or contractor of the Licensor will be required to
attend Licensee’s premises, the Licensor will ensure that such persons will
comply with the Licensee’s occupational health and safety and security
requirements as notified to the Licensor.

 

33            Sensis as Agent
for Telstra Corporation Limited. Sensis Pty Ltd (“Sensis”) enters into this Agreement as
agent for Telstra Corporation Limited. 
Sensis hereby agrees to be bound by the terms and conditions of this
Agreement.

 

IN WITNESS WHEREOF, the
parties hereto have executed this Agreement as of the date first written below:

 

 

	
  Telstra
  Corporation Limited

  	
   

  	
  Local Matters Voice and Wireless Division,

  Inc.

  
	
   

  	
   

  	
   

  	
   

  
	
  Signed:

  	
   

  	
   

  	
  Signed:

  	
  /s/ Miles Wortman

  
	
   

  	
   

  	
   

  	
   

  
	
  Print Name:

  	
   

  	
   

  	
  Print Name: Miles Wortman

  
	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
   

  	
   

  	
  Title: Director, Global Operations

  
	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
   

  	
   

  	
  Date:

  	
  4/19/07

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Sensis
  Pty Ltd

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Signed:

  	
  /s/ G. Smyth

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Print Name:

  	
  G. Smyth

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  Mgr. Vendor Mgmt.

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  5/3/07

  	
   

  	
   

  
										

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

17

 

SCHEDULE
“A”

to
Master License & Support Agreement

SOFTWARE

SCHEDULE “A”

to Master License &
Support Agreement

SOFTWARE

 

Software

 

[***]

 

	
  Software

  Components

  	
   

  	
  Version

  	
   

  	
  Latest

  Version

  Shipped per

  CF

  Customer

  Record

  	
   

  	
  Features - 

  Comments

  	
   

  	
  Pricing

  Basis

  	
   

  	
  ALC

  
	
  [***]

  	
   

  	
  V4.1

  	
   

  	
  V4.1

  	
   

  	
  Licensed & Supported through 3/31/07 – no escrow

  	
   

  	
  BHC

  	
   

  	
  A[***] per 1,000 BHC per month.

  
	
  [***]

  	
   

  	
  V4.1

  	
   

  	
  V4.1

  	
   

  	
  Licensed & Supported through 3/31/07 – no escrow

  	
   

  	
  BHC

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V4.1

  	
   

  	
  V4.1

  	
   

  	
  Licensed & Supported through 3/31/07 – no escrow

  	
   

  	
  BHC

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V5.7

  	
   

  	
  V5.7

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V5.5

  	
   

  	
  V 5.5

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V5.5

  	
   

  	
  V5.5

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V4.1

  	
   

  	
  V5.1

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V4.4

  	
   

  	
  V4.4

  	
   

  	
  Inc Trace to Audio Feature

  	
   

  	
  BHC

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V4.3

  	
   

  	
  V4.3

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V4.1

  	
   

  	
  V4.1

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V1.4

  	
   

  	
  V1.4

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
  [***]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  [***]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  See below

  	
   

  	
   

  	
   

  	
   

  
	
  [***]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  See below

  	
   

  	
   

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V4.1

  	
   

  	
  V4.1

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V4.1

  	
   

  	
  V4.1

  	
   

  	
  Licensed & Supported through 3/31/07 – no escrow

  	
   

  	
  BHC

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V5.5

  	
   

  	
  V5.5

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V4.1

  	
   

  	
  V4.1

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V4.1

  	
   

  	
  No version listed

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

 

	
  [***]

  	
   

  	
  V4.1

  	
   

  	
  V4.1

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V5.5

  	
   

  	
  ??

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V1.0

  	
   

  	
  ??

  	
   

  	
  Supported at hourly rate only (T&M)

  	
   

  	
  N/A

  	
   

  	
   

  

 

[***]

 

	
  Software

  Components

  FlexiQ

  	
   

  	
  Version

  	
   

  	
  Latest

  Version

  Shipped per

  CF

  Customer

  Record

  	
   

  	
  Features -

  Comments

  	
   

  	
  Pricing

  Basis

  	
   

  	
  ALC

  
	
  [***]

  	
   

  	
  V5.7

  	
   

  	
  V5.7

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V5.7

  	
   

  	
  V5.5

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V5.7

  	
   

  	
  V5.5

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V1.1

  	
   

  	
  V1.1

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V5.3

  	
   

  	
  V 5.3

  	
   

  	
  As deployed for Yellow Pages

  	
   

  	
  BHC

  	
   

  	
  License price [***] AUS
  per 1,000 BHC per
  month

  
	
  [***]

  	
   

  	
  V5.3

  	
   

  	
  V5.3

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V4.1

  	
   

  	
  V4.1

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V1.1

  	
   

  	
  No
  version listed

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V1.1

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
  [***]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V1.4

  	
   

  	
  V 1.4

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V1.4.

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
   

  
	
  [***]

  	
   

  	
  [***]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V5.1

  	
   

  	
  V5.1

  	
   

  	
   

  	
   

  	
  BHS

  	
   

  	
  ALC A[***]
  for 1st 500 Busy
  Hour Searches, annually

  

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

 

	
  [***]

  	
   

  	
  V5.1

  	
   

  	
  V5.1

  	
   

  	
   

  	
   

  	
  BHC

  	
   

  	
  ALC A[***]
  for 1st 500 Busy
  Hour Calls, annually

  

 

[***]

 

	
  Software

  Components

  	
   

  	
  Version

  	
   

  	
  Latest

  Version

  Shipped per

  CF

  Customer

  Record

  	
   

  	
  Features -

  Comments

  	
   

  	
  Pricing

  Basis

  	
   

  	
  ALC

  
	
  [***]

  	
   

  	
  V4.1

  	
   

  	
  V4.1

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  A[***], annually

  
	
  [***]

  	
   

  	
  V4.1

  	
   

  	
  V4.1

  	
   

  	
   

  	
   

  	
  Listings

  	
   

  	
  A[***], monthly

  
	
  [***]

  	
   

  	
  V4.1

  	
   

  	
  V4.1

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  [***]

  	
   

  	
  V4.1

  	
   

  	
  V4.1

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  [***]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  A[***], annually

  

 

	
  [***]

   

  
	
  Software

  Components

  	
   

  	
  Version

  	
   

  	
  Latest

  Version

  Shipped per

  CF

  Customer

  Record

  	
   

  	
  Features -

  Comments

  	
   

  	
  Pricing

  Basis

  	
   

  	
  ALC

  
	
  [***] for the sole purpose of batch processing
  data on a dedicated server

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  A[***] plus A[***] for each customer record processed after the first
  [***] customer records processed in each year, payable annually.

  
	
  Other Local Matters Licenses

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  [***]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  Enterprise

  	
   

  	
   

  	
   

  	
  INCLUDED

  
	
  [***]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  [***]

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  Enterprise

  	
   

  	
   

  	
   

  	
  INCLUDED

  

 

* = [***]

 

	
  ISx – Sensis Change Requests (CR’S) 

  
	
  Sensis Additional Modifications to Base ISx FlexiQ Software. 

  
	
  Support and Maintenance Covered by Master License Agreement

  

 

	
  CR No.

  	
   

  	
  Description of Additional Functionality

  	
   

  	
  Pricing

  
	
  1

  	
   

  	
  Multiple
  requirements

  	
   

  	
  INCLUDED

  
	
  2

  	
   

  	
  Listing
  content delivery

  	
   

  	
  INCLUDED

  

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

 

	
  4

  	
   

  	
  DAH support

  	
   

  	
  INCLUDED

  
	
  7

  	
   

  	
  Location
  “seed” specification

  	
   

  	
  INCLUDED

  
	
  8

  	
   

  	
  Listing
  heading specification

  	
   

  	
  INCLUDED

  
	
  9

  	
   

  	
  Out of
  location listings handling

  	
   

  	
  INCLUDED

  
	
  10

  	
   

  	
  Clarification
  on updating rotation date

  	
   

  	
  INCLUDED

  
	
  11

  	
   

  	
  Through-connection
  to operator

  	
   

  	
  INCLUDED

  
	
  13

  	
   

  	
  Link DLCP
  record to agent

  	
   

  	
  INCLUDED

  
	
  16

  	
   

  	
  Locality
  name in Given Name field

  	
   

  	
  INCLUDED

  
	
  17

  	
   

  	
  After hours
  call diversion

  	
   

  	
  INCLUDED

  
	
  18

  	
   

  	
  Operator
  line selection

  	
   

  	
  INCLUDED

  
	
  20

  	
   

  	
  Display
  format changes

  	
   

  	
  INCLUDED

  
	
  21

  	
   

  	
  New field in
  Collector for A-party number

  	
   

  	
  INCLUDED

  
	
  23

  	
   

  	
  Increase
  Screen Save data Capacity

  	
   

  	
  INCLUDED

  
	
  25

  	
   

  	
  Add area
  code to Collector contact data

  	
   

  	
  INCLUDED

  
	
  26

  	
   

  	
  SMS Ad
  serving capability

  	
   

  	
  INCLUDED

  
	
  29

  	
   

  	
  SMTP Mail
  Server failover

  	
   

  	
  INCLUDED

  
	
  31

  	
   

  	
  Message and
  Promotional Text Windows

  	
   

  	
  INCLUDED

  
	
  32

  	
   

  	
  Through
  Connection to Emergency Services

  	
   

  	
  INCLUDED

  
	
  35

  	
   

  	
  Use Given
  Name only for heading search

  	
   

  	
  INCLUDED

  
	
  38

  	
   

  	
  Connection
  to “000” emergency Services Operator

  	
   

  	
  INCLUDED

  
	
  40

  	
   

  	
  Change ESAF
  to support for ORDB web pages

  	
   

  	
  INCLUDED

  
	
  41

  	
   

  	
  Change how
  YP headings identified

  	
   

  	
  INCLUDED

  
	
  42

  	
   

  	
  Message box
  for CNIS & International operator messages

  	
   

  	
  INCLUDED

  
	
  45

  	
   

  	
  Access to
  enhanced content web pages

  	
   

  	
  INCLUDED

  
	
  47

  	
   

  	
  Softkeys,
  etc. for eSAF Movies & Weather window

  	
   

  	
  INCLUDED

  
	
  50

  	
   

  	
  Modify IDG
  I/B for TNZ searches

  	
   

  	
  INCLUDED

  
	
  53

  	
   

  	
  Complete
  Help phrase for agent to use

  	
   

  	
  INCLUDED

  
	
  54

  	
   

  	
  Undefine 4
  softkeys from CR45

  	
   

  	
  INCLUDED

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  51

  	
   

  	
  Enable Promotional Text to be Passed from YP DB for Listings  Flagged
  as WP Gov Search Type.

  	
   

  	
  INCLUDED

  
	
  84

  	
   

  	
  Modify ISx 122 Keyboard driver to rationalise brackets (CR84)

  	
   

  	
  INCLUDED

  
	
  44

  	
   

  	
  Flexistation Display of Heading Search results for matching Heading
  Synonyms and XRef Heading Synonyms

  	
   

  	
  INCLUDED

  
	
  82

  	
   

  	
  Addition of the Postcode for any selected Sensis 1234 locality  search
  criterion as a parameter in the “5678” URL

  	
   

  	
  INCLUDED

  
	
  88

  	
   

  	
  MODIFY HEADING” KEY TO MATCH “LOC” KEY

  	
   

  	
  INCLUDED

  
	
  87

  	
   

  	
  Agent Selects Screen Layout

  	
   

  	
  INCLUDED

  
	
  98

  	
   

  	
  Remove listing count field from IDG screen

  	
   

  	
  INCLUDED

  
	
  103

  	
   

  	
  Reformat Display of YP Listing

  	
   

  	
  INCLUDED

  
	
  108

  	
   

  	
  XML HTTP Post WP/YP Listings

  	
   

  	
  INCLUDED

  
	
  109a

  	
   

  	
  FlexiStation Hot swap of soft keys depending upon SLC

  	
   

  	
  INCLUDED

  
	
  127b

  	
   

  	
  SWYMS Keyword enhancements

  	
   

  	
  INCLUDED

  
	
  135

  	
   

  	
  Display Order of DBUU fields

  	
   

  	
  INCLUDED

  
	
  139a

  	
   

  	
  Add two additional calling numbers

  	
   

  	
  INCLUDED

  
	
  142

  	
   

  	
  FlexiStation functionality depending upon SLC

  	
   

  	
  INCLUDED

  

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

 

	
  144

  	
   

  	
  Removal of OA & Directions access for 12456 calls

  	
   

  	
  INCLUDED

  

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

 

Licence Fees

 

Primary License Charges.

 

The parties acknowledge that the Licensee has
already paid the one-time, non-refundable Primary License Charge (PLC) for all
Software identified in this Schedule A as of the Effective Date.

 

The Primary License Charge for any future Software
that the parties mutually agree to add to this Agreement after the Effective
Date shall be documented in a new Schedule to this Agreement or an amendment to
this Schedule A executed in accordance with Section 19 (Amendment) or a
purchase order entered into under this Agreement.

 

Annual License Charges are detailed in the chart
above. The Annual License Charge for any future Software that the parties
mutually agree to add to this Agreement shall be documented in a new Schedule
to this Agreement or an amendment to this Schedule A executed in accordance
with Section 19 (Amendment) or a purchase order entered into under this
Agreement.

 

The licence fees referred to in paragraph 2.1 and
2.2 above are based on Licensee’s use of the Software to provide voice and text
based information services in the Territory.

 

Subject to clause 2.5, from the Effective Date,
Licensor will invoice Licensee monthly in arrears for the ALC for the Software
payable in respect of the preceding month and the Licensee will pay the invoice
within 30 days of receiving the invoice.

 

Where applicable, from the Effective Date, within 14
days of the end of each calendar month, Licensee will report to Licensor the
actual number of Busy Hour Calls for the preceding month.   Licensor will then invoice Licensee monthly
in arrears for the ALC for the Software payable in respect of the preceding
month based on that Busy Hour Call report and the Licensee will pay the invoice
within 30 days of receiving the invoice.

 

Licensor agrees to make available to Licensee at no
additional charge version 5 of the Base Software promptly after it is
commercially released.

 

In this Schedule A:

 

Busy
Hour means, in respect of a month, the hour
in that month which is made up of the four busiest consecutive 15 minute
periods (measured according to the number of Calls answered by an operator)
during that month.

 

Busy
Hour Calls or BHC means, in respect of a
month, the number of Calls answered by an operator during the Busy Hour for
that month.

 

Busy
Hour Search means  in
respect of the MacroMatch service the number of records processed and in
respect of EWP means the number of Searches conducted during the four busiest
contiguous 15 minute segments during a calendar month.

 

Call
means, a call made by a Licensee customer to
the directory assistance service provided by Licensee using the applicable
Software.

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

 

Payment terms

 

Licensee is not obliged to make a payment under
Schedule A unless and until it receives a correctly rendered invoice.  An invoice is correctly rendered if:

 

the specified amount is correctly calculated and due
for payment;

 

the invoice is accompanied (where necessary or where
reasonably requested by Licensee) by substantiating documentation; and

 

the invoice complies with any requirements relating
to GST.

 

Licensor will ensure that any invoice to Licensee
specifies the following details where relevant:

 

the Agreement number and relevant Purchase Order
number and date;

 

the Software, Documentation or Services ordered;

 

the place of delivery and the date of delivery; and

 

the applicable fee in Australian currency.

 

If Licensee disputes in good faith the whole or part
of any invoice:

 

Licensee will give Licensor written notice of the
disputed amount (with its reasons for the dispute);

 

Licensee may withhold the disputed amount but must
pay Licensor any undisputed amount; and 

 

the parties will attempt to resolve the dispute in
accordance with Section 28.

 

Licensor acknowledges that any payment made to it by
Licensee does not imply or constitute an admission on the part of Licensee that
the Software, Documentation or Services have been properly supplied or
performed in accordance with this Agreement or a waiver or release of Licensor’s
obligations under this Agreement.

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

 

SCHEDULE “B”

 

to Master License &
Support Agreement

 

SOFTWARE SUPPORT PROCESS

 

This document defines the process for providing defect service, problem
resolution and product support for the Software listed in Schedule A or
subsequent schedules or purchase orders made under this Agreement from Licensor
to Licensee.

 

Scope of process:

 

1              Standard
Maintenance Services

 

Scope of Services.  During the
Term, Licensor will provide Licensee the following Support and Maintenance
Services for the Software:

 

(a)           Corrections of
substantial defects in the Software so that the Software will operate as
described.

 

(b)          Periodic updates
of the Software that may incorporate (A) corrections of any substantial
defects, (B) fixes of any minor bugs, and (C) at the sole discretion
of Licensor, Enhancements to the Software.

 

(c)           Problem Reporting
and Support -Software defects may be reported as an incident via Licensor’s support
website to Licensor’s support system, by Licensee directly. Licensee can report
problems via the website any day any time. For reported severity 1 incidents,
Licensor provides Licensee support 24x7. For other severity levels, Licensor
provides Licensee with support from Monday through Friday (8:00 AM - 5:00 PM,
Licensee local time), excluding Licensor’s public holidays

 

When reporting an incident, Licensee personnel should provide the
following information as a minimum:

 

·      Licensee ID

·      Licensee Password

·      Licensee contact name

·      Licensor product name and version

·      Severity of the  incident

·      Description of the problem

 

An incident will be generated by Licensor’s support system as a result
of this initial Licensor’s support website entry and an incident number will be
assigned as the control number by Licensor’s support system. The incident
number should be used in all future communication concerning the problem.

 

This incident will be recorded in Licensor’s support database. Licensor’s
support system contains records about each problem and the solution (or fix)
for it. It also contains records about Licensor’s customers, products and
service organisations.

 

Licensor’s support system will send an email acknowledgement to the Licensee’s
contact on the incident indicating that the incident has been received.
Licensor’s customer support personnel will contact the Licensee within the
defined time periods established for each severity level to begin problem
investigation. Licensor’s customer support personnel will provide problem
resolution and maintain the incident to closure. Licensee may obtain 

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

 

incident status at any time via Licensor’s support website. Also,
Licensee may update an existing incident with new information via the website.

 

If a problem requires on-site assistance, the then current hourly rates
and terms for Services will apply.

 

Only for critical problems where Licensee cannot use the
function/program which has a critical impact on business operation and an
immediate circumvention or solution is required, if Licensor determines that
on-site resources are required to fix the defect Licensor may elect to provide
such on-site support as required. If the defect is ultimately determined to be
a non-Licensor problem that assistance is billable at the then current hourly
rates and terms for Services.

 

The following is a definition of problem severities:

 

2              SEVERITY 1
(CRITICAL) DESCRIPTION

 

Licensee cannot use the Software, which has a critical impact on the
business operation, including Licensee’s ability to deliver services to its
customers in accordance with its contractual obligations. An immediate
circumvention or solution is required.

 

Licensor will attempt to determine an immediate solution to a severity
1 incident and will use commercially reasonable efforts to work around the
clock to provide a fix or a temporary circumvention (In case of a temporary
circumvention, the severity level will be renegotiated with the Licensee on
site and available to Licensor’s support personnel until the problem is resolved.)

 

In case the Licensor’s problem manager is not available, Licensor will
reassign the severity of the problem with the Licensee.

 

Licensor’s assigned problem manager will provide the status of the
problem resolution to Licensee contact periodically.

 

Licensor target response time: Call backs to Severity 1 calls will
occur within 2 business hours.

 

Target resolution time:

 

Action plan within 1 working day. Permanent resolution within 10 days.

 

3              SEVERITY 2
(MAJOR) DESCRIPTION

 

Licensee can use the Software, but the business operation and/or
Licensee’s ability to deliver services to its customers in accordance with its
contractual obligations is severely restricted.

 

Licensor’s target response time: Call backs to Severity 2 calls will
occur within 4 business hours.

 

Target resolution time:

 

Action plan within 2 working days. Permanent resolution within 20 days.

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

 

 

4              SEVERITY 3
(MINOR) DESCRIPTION

 

Licensee can use the Software with some restrictions on the functions
which can be used. These restrictions do not have a critical impact on the
business’s operations and/or Licensee’s ability to deliver services to its
customers in accordance with its contractual obligations is impacted.

 

Licensor’s target response time: Call backs to Severity 3 calls will
occur within 8 business hours.

 

Target resolution time:

 

Permanent resolution within 30 days

 

Technical Assistance - a
reasonable amount of remote assistance is available during Licensor’s normal
business hours (excluding local Licensor holidays) via telephone, fax, or
e-mail to provide the Licensee with code-related technical assistance. For
example, questions regarding availability of code corrections, Error fixes,
Updates, use, operation, or the interpretation of the Software’s results.

 

If Licensor determines on-site assistance is required, and the problem
is a failure of the Software to perform according to its then applicable
specifications in the designated operating environment, no charges will
apply.  If Licensor determines that the
problem is due to other causes, or if Licensee expressly request on-site
assistance, the then current Licensor hourly rate and terms for Services will
apply.

 

[  ] = CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES
AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF THE SECURITIES EXCHANGE ACT OF
1933, AS AMENDED.

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