Document:

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                                                                   Exhibit 10.89

               January 18, 2002

               Barry Ariko
               14740 Farwell Avenue
               Saratoga, CA 95070

               Dear Barry:

[LOGO] ASPECT

               I am pleased to welcome you to Aspect's Board of Directors
               following the unanimous vote of Aspect's board to appoint you to
               Aspect's Board of Directors.

               I am asking that you be prepared to spend a few hours of informal
               advisory time with me and other officers or directors at least
               once a quarter and to be available by telephone to discuss issues
               and concerns as we need qualified advice. Your participation in
               board meetings at the company's San Jose headquarters generally
               five or six times per year will be your most visible interaction
               with our other directors and officers. We try to set dates for
               these meetings 6 to 12 months in advance and generally will
               expect to hold the duration of each meeting to 4-5 hours.

               As a director, you will receive an annual retainer of $24,000 per
               year, paid quarterly, which will compensate you for all your
               professional duties including board meetings, committee meetings
               and informal time. You may elect to take this retainer in cash or
               in stock. If you elect to receive this payment in stock, you will
               receive an additional $4,800 annually to partially offset any tax
               consequences of being paid in stock where it may not be desirable
               or practical to sell these shares to pay personal taxes. (We also
               have a provision that you may choose to take your retainer, half
               in cash and half in stock, in which case you will receive an
               additional $2,400 annually for tax offset.) Please fill out the
               attachment with your election on Exhibit A, enclosed. Sign both
               copies of the documents and return an original set to Bonnie
               Savage. You will also be reimbursed by the company for any
               reasonable and ordinary out-of-pocket expenses you incur in
               fulfilling your role as a director. It is our policy to provide
               directors with business class or equivalent airfare tickets and
               travel arrangements for transcontinental and international travel
               for board activities.

               You will also participate in the 1998 Director's Stock Option
               Plan (as amended and restated as of August 31, 2000), and you
               will be granted a ten-year option to purchase 24,000 shares of
               Aspect Common Stock, vesting 25 percent per year over the next
               four years. The option exercise price will be the closing price
               on the date of your signing of this agreement. Assuming your
               continued participation as a director, you will be granted
               annually on August 31 an additional 6,000 share options at the
               then-current fair market value.

Aspect Communications
310 Ridder Park Drive
San Jose, CA 95131-2313
tel (408) 325-2200
fax (408) 325-2260
www.aspect.com

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You will be asked to observe the customary SEC requirements regarding reporting
of your Aspect stock ownership, avoiding insider trading and short-swing
transactions, and such other requirements of directors of public companies as
may apply now and in the future.

Barry, I am really excited about your joining Aspect's board. You bring the
exact kind of skills I've been looking to add to my board, and I am excited
about being able to introduce you as a director to my management team in the
near future. If the provisions of this invitation meet with your expectation,
would you please sign and return to me one original copy of this letter within
the next few days.

Sincerely,

/s/ Beatriz V. Infante
Beatriz V. Infante
Chairman, President and Chief Executive Officer (CEO)

Acknowledged and Accepted:

/s/ Barry Ariko                                                     1/18/02
--------------------------------                                    ------------
Barry Ariko                                                         Date

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                                   EXHIBIT A
                                   ---------

                       ASPECT COMMUNICATIONS CORPORATION
                        Stock Administration Department
                    1310 Ridder Park Dr., San Jose, CA 95131
                        p) 408-325-2437 f) 408-325-2766

ELECTION TO RECEIVE SHARES OF COMMON STOCK

Pursuant to the terms of the Aspect Communications Corporation Annual Retainer
Compensation Plan (the "Plan"), I elect to receive payment of 0% [indicate 0%,
50% or 100%] of my annual retainer for the period of July 1, 2001 - June 30,
2002 in shares of the Company's Common Stock.

I understand that I cannot revoke this election for the period indicated above.
I further understand that I must execute a new election for each subsequent year
under the Plan prior to the beginning of each one-year period as set forth in
the Plan document.

I understand that I cannot dispose of shares issued under the Plan until six
months after the date of issuance.

If I elected above to receive part of my entire Retainer paid in stock, I hereby
direct Aspect to [check one]:

..    Hold the shares in a book entry account until I give the Company a written
     request directing them to issue the shares.

..    Issue the shares in my name or in the name of my family trust, as it
     appears below, and mail the certificate to the address indicated below:

                            Registration of Shares:

             _____________________________________________________

               Address where Stock Certificate should be mailed:

             _____________________________________________________

             _____________________________________________________

             _____________________________________________________

             _____________________________________________________

Date:  1/18/02                              /s/ Barry M. Ariko
       -------                              ------------------------
                                            Signature

                                            Barry M. Ariko
                                            ------------------------
                                            Printed name

Please return this form to Aspect's Stock Administration Department.

Retainer form-new director

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               DATE:     January 18, 2002

               TO:       Barry Ariko

               FROM:     Carrie M. Augello Kovac

[LOGO] ASPECT  SUBJECT:  Annual Retainer Election

               -----------------------------------------------------------------

               Congratulations on your election to Aspect Communications' Board
               of Directors. As a Director of the Company, you are eligible for
               the annual retainer payable quarterly under the Annual Retainer
               Compensation Plan for Board of Directors, effective July 1, 1998.

               With respect to the quarterly Retainer payments of $6,000 payable
               under this Plan, you have the right to elect to accept payment in
               cash or in fully vested shares of Aspect's Common Stock equal to
               50 or 100% of the Retainer. You must make this election for each
               respective one-year period of the Plan. The election shall be
               made on the form attached as Exhibit A.
                                            ---------

               If you elect to accept payment of all or a portion of your
               retainer in shares of the Company's Common Stock, the number of
               shares issued each quarter will equal the dollar amount of the
               Retainer to be taken in shares, divided by 100 percent of the
               closing sale price of the shares on the first trading day after
               the end of each fiscal quarter for which the Retainer is due. No
               fractional shares will be issued. The number of shares issued
               will be rounded down to the nearest number of whole shares. The
               sale or transfer of the shares purchased with a part or all of
               your Retainer will be restricted for a period of six months after
               the date of purchase. In addition, the Company will pay you a
               cash incentive equal to 20 percent of the Retainer. This cash
               incentive is intended to help defray your tax liability with
               respect to the issuance of the shares. It will be paid quarterly,
               in cash, at the time the quarterly installment of the Retainer is
               payable in shares.

               If you have any questions regarding your election, please feel
               free to contact me at (408) 325-2437.

Aspect Communications
310 Ridder Park Drive
San Jose, CA 95131-2313
Tel (408) 325-2200
Fax (408) 325-2260
www.aspect.com<PAGE>
                                                                   Exhibit 10.90

                                 March 29, 2002

Betsy Rafael
150 College Avenue
Los Gatos, CA 95030

Dear Betsy:

This letter sets forth the substance of the resignation agreement (the
"Agreement") between Aspect Communications Corporation (the "Company") and
yourself.

   1.  Resignation. Your last day of work with the Company and your employment
   termination date will be March 29, 2002 (the "Resignation Date").

   2.  Accrued Salary and Paid Time Off. The Company encourages you to use your
   accrued FTO, to the extent available, from now through the Resignation Date.
   On the Resignation Date, the Company will pay you all accrued salary, and all
   accrued FTO that you have earned but not used through the Resignation Date,
   subject to standard payroll deductions and withholdings. You are entitled to
   these payments regardless of whether or not you sign this Agreement.

   3.  Stock Options. Under the terms of the Company's applicable Stock Option
   Plan and your stock option grants, vesting of your stock options granted
   pursuant to the Plan will cease as of the Resignation Date. Your rights to
   exercise your option as to any vested shares will be as set forth in the
   Plan.

   4.  Bonus. The Company will pay you a bonus in the amount of $ 187,500 on the
   Resignation Date.

   5.  Other Compensation or Benefits. You acknowledge that, except as expressly
   provided in this Agreement, you will not receive any additional compensation
   or benefits after the Resignation Date.

   6.  Expense Reimbursements. You agree that, within ten (10) days of the
   Resignation Date, you will submit your final documented expense reimbursement
   statement reflecting all business expenses you incurred through the
   Resignation Date, if any, for which you seek reimbursement. The Company will
   reimburse you for these expenses pursuant to its regular business practice.

   7.  Return of Company Property. By the Resignation Date, you agree to return
   to the Company all Company documents (and all copies thereof) and other
   Company property that you have had in your possession at any time, including,
   but not limited to, Company files, notes, drawings, records, business plans
   and forecasts, financial information, specifications, computer-recorded
   information, tangible property (including, but not limited to, computers),
   credit cards, entry cards, identification badges and keys; and, any materials
   of any kind that contain or embody any proprietary or confidential
   information of the Company (and all reproductions thereof).

   8.  Proprietary Information Obligations. Both during and after your
   employment you acknowledge your continuing obligations under your Proprietary
   Information and Inventions Agreement not to use or disclose any confidential
   or proprietary information of the Company without prior written authorization
   from a duly authorized representative of the Company.

   9.  Non-disparagement. Both you and the Company agree not to disparage the
   other party, and the other party's officers, directors, employees,
   shareholders and agents, in any manner likely to be harmful to them or their
   business, business reputation or personal reputation; provided that both you
   and the Company will respond accurately and fully to any question, inquiry or
   request for information when required by legal process. The communication
   regarding your resignation of employment shall be subject to both parties
   reasonable approval.

   10. Non-solicitation. You agree that for one (1) year following the
   Resignation Date, you will not directly or indirectly solicit, entice,
   induce, or encourage any employee, consultant, or independent contractor of
   the

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   Company to terminate his or her relationship with the Company in order to
   become an employee, consultant, or independent contractor to or for any other
   person or entity.

   11. Assistance with Areas of Responsibilities. Without requiring additional
   compensation, you hereby agree to provide reasonable assistance to the
   Company with questions concerning areas of responsibilities with which you
   were familiar during your employment, to the extent that the Company believes
   such assistance is useful.

   12. Release. In exchange for the payments and other consideration under this
   Agreement to which you would not otherwise be entitled, you hereby release,
   acquit and forever discharge the Company, its parents and subsidiaries, and
   its officers, directors, agents, servants, employees, attorneys,
   shareholders, successors, assigns and affiliates, of and from any and all
   claims, liabilities, demands, causes of action, costs, expenses, attorneys
   fees, damages, indemnities and obligations of every kind and nature, in law,
   equity, or otherwise, known and unknown, suspected and unsuspected, disclosed
   and undisclosed, arising out of or in any way related to agreements, events,
   acts or conduct at any time prior to and including the execution date of this
   Agreement, including but not limited to: all such claims and demands directly
   or indirectly arising out of or in any way connected with your employment
   with the Company or the termination of that employment; claims or demands
   related to salary, bonuses, commissions, stock, stock options, or any other
   ownership interests in the Company, vacation pay, fringe benefits, expense
   reimbursements, severance pay, or any other form of compensation; claims
   pursuant to any federal, state or local law, statute, or cause of action
   including, but not limited to, the federal Civil Rights Act of 1964, as
   amended; the federal Americans with Disabilities Act of 1990; the federal Age
   Discrimination in Employment Act of 1967, as amended ("ADEA"); the California
   Fair Employment and Housing Act, as amended; tort law; contract law; wrongful
   discharge; discrimination; harassment; fraud; defamation; emotional distress;
   and breach of the implied covenant of good faith and fair dealing.

   13. ADEA Waiver. You acknowledge that you are knowingly and voluntarily
   waiving and releasing any rights you may have under the ADEA, as amended. You
   also acknowledge that the consideration given for the waiver and release in
   the preceding paragraph hereof is in addition to anything of value to which
   you were already entitled. You further acknowledge that you have been advised
   by this writing, as required by the ADEA, that: (a) your waiver and release
   do not apply to any rights or claims that may arise after the execution date
   of this Agreement; (b) you have been advised hereby that you have the right
   to consult with an attorney prior to executing this Agreement; (c) you have
   twenty-one (21) days to consider this Agreement (although you may choose to
   voluntarily execute this Agreement earlier); (d) you have seven (7) days
   following the execution of this Agreement by the parties to revoke the
   Agreement; and (e) this Agreement will not be effective until the date upon
   which the revocation period has expired, which will be the eighth day after
   this Agreement is executed by you, provided that the Company has also
   executed this Agreement by that date ("Effective Date").

   14. Disputes Subject to Arbitration: You and the Company agree that any
   dispute regarding the interpretation, application or enforcement of this
   Agreement or any dispute arising out of your employment or the termination of
   that employment with the Company shall be decided by confidential, final and
   binding arbitration conducted in San Jose, California by Judicial Arbitration
   and Mediation Services ("JAMS") under the then-existing JAMS rules, rather
   than by litigation in court, trial by jury, administrative proceeding, or in
   any other forum. Nothing in this paragraph is intended to prevent either you
   or the Company from obtaining injunctive relief in court to prevent
   irreparable harm pending the conclusion of any such arbitration.

   15. Section 1542 Waiver. YOU UNDERSTAND THAT THIS AGREEMENT INCLUDES A
   RELEASE OF ALL KNOWN AND UNKNOWN CLAIMS. In giving this release, which
   includes claims which may be unknown to you at present, you acknowledge that
   you have read and understand Section 1542 of the California Civil Code which
   reads as follows: "A general release does not extend to claims which the
   creditor does not know or suspect to exist in his favor at the time of
   executing the release, which if known by him must have materially affected
   his settlement with the debtor." You hereby expressly waive and relinquish
   all rights and benefits under that section and any law of any jurisdiction of
   similar effect with respect to your release of any unknown or unsuspected
   claims you may have against the Company.

   16. Miscellaneous. This Agreement, including your previously signed
   proprietary and confidentiality agreement, constitutes the complete, final
   and exclusive embodiment of the entire agreement between you and the Company
   with regard to this subject matter. It is entered into without reliance on
   any promise or representation, written or

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   oral, other than those expressly contained herein, and it supersedes any
   other such promises, warranties or representations. This Agreement may not be
   modified or amended except in a writing signed by both you and a duly
   authorized officer of the Company. This Agreement will bind the heirs,
   personal representatives, successors and assigns of both you and the Company,
   and inure to the benefit of you and the Company, their heirs, successors and
   assigns. If any provision of this Agreement is determined to be invalid or
   unenforceable, in whole or in part, this determination will not affect any
   other provision of this Agreement and the provision in question will be
   modified by the court so as to be rendered enforceable. This Agreement will
   be deemed to have been entered into and will be construed and enforced in
   accordance with the laws of the State of California as applied to contracts
   made and to be performed entirely within California.

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If this Agreement is acceptable to you, please sign below and return the
original to me.

I wish you good luck in your future endeavors.

Sincerely,

ASPECT COMMUNICATIONS CORPORATION

By:_____________________________________________________________________________
         John R, Viera                                               Date
         Sr. Vice President, Human Resources         03-29-02

AGREED:

________________________________________________________________________________
         Betsy Rafael                                                Date

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