Document:

Unassociated Document

    February
      16, 2007

    

    

    

    Advanced
      Technology Acquisition Corp.

    14
      A
      Achimeir Street 

    Ramat
      Gan
      52587 Israel

    

    Re:
      Advanced
      Technology Acquisition Corp. (“Company”)

    

    Gentlemen:

    

    The
      undersigned hereby waives his right to exercise conversion rights with respect
      to any shares of the Company’s common stock owned by the undersigned, directly
      or indirectly, and agrees that he will not seek conversion with respect to
      such
      shares in connection with any vote to approve a business combination (as is
      more
      fully described in the Company’s Prospectus relating to the Company’s initial
      public offering).

    

     

    [REMAINDER
      OF PAGE INTENTIONALLY BLANK. SIGNATURE PAGES FOLLOWS]

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

    
      	
              Very
                truly yours,

               

            	
               

            	
               

            	
               

            
	
              /s/
                Ido Bahbut

            	
               

            	
               

            	
               

            
	
              
                
Ido
                Bahbut

            	
               

            	
               

            	
               

            

    

     

     

     

    

      [Signature
        page to Conversion Rights Letter]Exhibit
      10.1

    

    “CONFIDENTIAL
      TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
      BOLD
      TYPE AND MARKED AS FOLLOWS: [*].”

    

    SOFTWARE
      LICENSE AND SERVICES AGREEMENT

    

     
      This
      Master Software License and Services Agreement (the "AGREEMENT") is

    executed
      as of the ___ day of _____, 2007 (the "EFFECTIVE DATE") by and
      between

    Superclick,
      Inc., a Washington Corporation with its principal place of business at 10222
      St-Michel, Suite 300, Montreal, Quebec H1H 5H1 ("Superclick") and Hospitality
      Services Plus SA (formerly Swisscom Eurospot SA), a Swiss corporation, with
      its
      principal offices located at Chemin de l’Etang 65, CH-1214 Vernier, Switzerland
      ("Swisscom"). Superclick and Swisscom are sometimes referred to herein as the
      “Parties”.

    

    RECITALS

    

    A.
       WHEREAS,
      Swisscom is a European leading provider of high-speed Internet access,
      conference services and business centre solutions to the hospitality industry.
      Swisscom operates a pan-European and US network of locations, offering its
      services through fixed-line and wireless access and has exclusive working
      relationships with its hotel partners; and 

    

    B.
       WHEREAS,
      Superclick is a developer and distributor of IP-based traffic management
      systems, including SIMS, MAMA and MDS as more fully described in Section 1
      below
      (the “Licensed Products”); and 

    

    C. WHEREAS,
      based on the mutually agreed upon success of a pilot project, wherein the
      Licensed Products have been installed and tested in one of Swisscom’s contracted
      properties in Europe (the “Pilot Project”), the Parties desire to enter into an
      agreement whereby Swisscom will retain an exclusive license to use and modify
      the Licensed Products for the provisioning of its services to the hospitality
      industry (i) in Europe (the “Territory”) as more fully described in Section 1
      below and (ii) outside of the Territory as defined in Annex 3 .

    

    NOW,
      THEREFORE, in consideration of the premises, covenants and agreements contained
      herein and other good and valuable consideration, the Parties agree as follows:
      

    

    
      	1.  	
              DEFINITIONS

            

    

    

    
      	1.1  	
              “Acceptance
                Date” means
                the day following the expiration of the Trial Period, but no later
                than 60
                days after the Effective Date or otherwise agreed between the Parties
                in
                relation to the Timeline defined in Annex 1 of the Agreement wherein
                Swisscom shall be deemed to have accepted the Licensed Products (the
                “Acceptance Date”). Refer to Annex 1 for timelines.
                

            

    

    

    
      	1.2  	
              “Delivery
                Date” means the date that is seven (7) days after the Effective Date, upon
                which date Superclick shall deliver to Swisscom a copy of the Licensed
                Products (including source code) and the Documentation. If Superclick
                fails to deliver the foregoing items on the Delivery Date (or within
                a
                reasonable time thereafter, as determined by Swisscom in its sole
                discretion) Swisscom shall be entitled to terminate this Agreement
                in its
                sole discretion.

            

    

     

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

    “CONFIDENTIAL
      TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
      BOLD
      TYPE AND MARKED AS FOLLOWS: [*].”

     

    1.3
      “Documentation” means the instruction manuals, user guides and other information
      (which shall be identified by title and reference number in Annex 7 to the
      Agreement) to be made available by Superclick either in printed or machine
      readable form to Swisscom together with the Licensed Products. For the avoidance
      of doubt, “Documentation” shall include all documents and materials that shall
      enable Swisscom to understand and operate the Licensed Products. 

    

    1.4 “Effective
      Date” means the date that the Agreement is executed by Superclick and by
      Swisscom. 

    

    
      	 	
              1.5
                

            	
              “Licensed
                Product(s)” means, collectively, SIMS, MAMA, MDS and corresponding source
                code (identified in title and reference number in Schedule A of the
                Agreement) and any relevant tools to SIMS, MAMA and MDS, together
                with the
                Documentation, including Updates and upgrades of such current software
                programs and Documentation. The Licensed Products shall contain all
                and
                any existing software of Superclick which is required to use, sell
                and
                distribute the Licensed Products as described above.
                

            

    

    

    1.6
      “Price List” means as defined in Annex 5 of the Agreement.

    

    1.7
      “Software Maintenance” means repairs and enhancements in any of the Licensed
      Products. 

    

    1.8
      “Technical Support” means services provided by Superclick in support and/or
      maintenance of Swisscom’s use of the Licensed Product(s) as further described in
      Section 5 and Schedule A below.

    

    1.9
      “Territory” means the current 25 Member States of the European Union and
      Switzerland, Turkey, Serbia, Macedonia, Bulgaria, Croatia, Romania, Albania,
      Andorra, Bosnia Herzegovina, Iceland, Liechtenstein, Monaco, Norway, Russia,
      Byelorussia, San Marino, Vatican, Moldavia and Ukrainia. 

    

    1.10
      “Trial Period” means the period in which Swisscom has installed a beta version
      of the Licensed Products for field testing, but no longer than eight (8) weeks
      from Effective Date.

    

    1.11
      “Updates” means error corrections, bug fixes, patches and work around to the
      Licensed Product(s). 

    

    
      	2.  	
              GRANT
                OF LICENSE 

            

    

    

    
      	2.1  	
              Exclusivity
                in the Territory. Subject to the terms of this Agreement, Superclick
                grants to Swisscom an exclusive license for the Territory (as defined
                above in Section 1.9) to use, modify, sell, distribute, and sublicense
                the
                Licensed Products.

            

    

    

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

    “CONFIDENTIAL
      TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
      BOLD
      TYPE AND MARKED AS FOLLOWS: [*].”

     

    
      	2.2  	
              Non-Exclusivity.
                Subject to the terms of this Agreement, Superclick grants to Swisscom
                a
                non-exclusive license for outside of the Territory, including North
                America (pursuant to terms and conditions outlined in Annex 3) to
                use,
                modify, sell, distribute and sublicense the Licensed Products.
                

            

    

    

    
      	2.3  	
              Superclick
                shall grant to Swisscom the right to access and modify the source
                code of
                the Licensed Products through the duration of this Agreement.
                

            

    

    

    
      	2.4  	
              In
                addition to Section 6.3 Superclick shall undertake to provide Swisscom
                with know-how over a 180 day period after the Effective Date, which
                is
                required in order to use and modify the Licensed Products within
                the scope
                of this Agreement. 

            

    

    

    
      	2.5  	
              Software
                Upgrades. Superclick shall undertake to issue from time to time,
                of which
                Swisscom shall be notified by Superclick regularly, any improved,
                modified
                or corrected version to current versions of the Licensed Products
                which it
                shall make automatically and immediately available to Swisscom without
                any
                additional cost to Swisscom in the most actual and up to date version.
                Superclick commits to continuously invest and enhance the Licensed
                Product(s) during the Term. 

            

    

    

    
      	2.6  	
              Specification
                of the Hardware. Superclick will provide Swisscom with the specification
                of the certified hardware required for the Licensed
                Products.

            

    

    

    
      	2.7  	
              Sublicenses.
                Sublicenses by Swisscom will contain substantially equivalent restrictions
                and confidentiality as contained in Sections 4 and 11.1 of this Agreement.
                Superclick acknowledges and agrees that the term of the sublicenses
                granted may be perpetual. 

            

    

    

    
      	2.8  	
              At
                Superclick’s written request, but no more than once annually, Swisscom
                shall furnish Superclick with a signed report verifying that the
                Licensed
                Product(s) are being used pursuant to the provisions of this Agreement.
                

            

    

    

    
      	3.  	
              OWNERSHIP
                

            

    

    

    
      	3.1  	
              The
                Licensed Products contain confidential information of Superclick
                and all
                copyright trademarks and other intellectual property rights in the
                Licensed Products are and remain exclusive property of Superclick
                (other
                than, in accordance with Section 3.2., improvements and modifications
                to
                the Licensed Products developed by Swisscom). The License does not
                constitute a sale of the Licensed Product(s) or any portion or copy
                thereof. Notwithstanding the foregoing, Superclick grants to Swisscom
                the
                access to the source code and the right
                to:

            

    

    

    
      	3.1.1  	
              Use
                the Licensed Products, which includes but is not limited
                to:

            

    

    

    
      	3.1.1.1  	
              Make
                back-up copies of the software and the
                Documentation

            

    

    
      	3.1.1.2  	
              Reverse
                compile, copy or adapt the whole or part of the Licensed Products
                and the
                Documentation

            

    

    
      	3.1.1.3  	
              Develop
                and modify, create off-shoots of the Licensed Products and the
                Documentation

            

    

     

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

    “CONFIDENTIAL
      TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
      BOLD
      TYPE AND MARKED AS FOLLOWS: [*].”

    

    
      	3.1.1.4  	
              Get
                access to all available know-how, necessary to use the Licensed Products
                and the Documentation

            

    

    

    
      	3.1.2  	
              Distribute
                and sell the Licensed Products, which includes, but is not limited
                to:
                

            

    

    
      	 	
              Making
                the Licensed Products available to third parties (including but limited
                to
                Swisscom’s partners, customers in the hospitality industry). In the event
                of a conflict of interest in relation to a third party in the Territory,
                the Parties shall discuss the situation and use reasonable efforts
                to
                agree on a solution in good faith. 

            

    

    

    
      	3.2  	
              Intellectual
                Property Rights on the Application. Where Swisscom develops any new
                intellectual property on the Licensed Products and related source
                code
                (“Swisscom Developed IP”), Swisscom shall retain full ownership of the
                Swisscom Developed IP. However, in all instances, under the terms
                and
                conditions of the Agreement, Superclick shall retain full ownership
                of the
                Licensed Products and related source code.

            

    

    

    
      	 	
              3.3.

            	
              Pre-Emption
                Rights. In case of an intended sale of the entire or parts of the
                Licensed
                Products to a third party, in case of a change of ownership of Superclick,
                or in case of Superclick becoming subject to insolvency proceedings
                Swisscom shall have the first right to purchase such Licensed Products
                at
                a price matching or exceeding the highest offer for the acquisition
                of the
                Licensed Product(s) from the proposed third party purchaser.
                

            

    

    

    
      	4.  	
              RESTRICTIONS

            

    

    

    
      	4.1  	
              Swisscom
                shall be allowed to sell, offer to sell, or promote the Licensed
                Products
                outside the Territory in accordance with the terms and conditions
                specified in Annex 3. 

            

    

    

    
      	4.2  	
              Swisscom
                shall not remove any product identification in the source code, copyright
                or other notices from the Licensed Product(s).

            

    

    

    
      	4.3  	
              Swisscom
                agrees that it will not without Superclick’s written consent discount the
                selling price of the native Licensed Product(s) in the form delivered
                to
                Swisscom at the Delivery Date, which shall mean the SIMS, MAMA and
                MDS
                applications in the form marketed and sold by Superclick, in order
                to
                promote the sales of other products of Swisscom or the Application,
                or for
                any reason whatsoever and that it will conduct all price negotiations
                in
                good faith on an arms length basis.

            

    

     

    
      	5.  	
              TECHNICAL
                SUPPORT, MAINTENANCE AND DEVELOPMENT

            

    

    

    
      	5.1  	
              Technical
                Support. (a) During the Term Superclick shall provide the Technical
                Support set forth in Annex 8. In furtherance of, and in addition
                to,
                Sections 2.4 and 2.5 above, Superclick shall provide Swisscom with
                Licensed Product enhancements as made generally available as well
                as the
                error corrections and bug fixes. (b) Swisscom will provide all required
                support and interface to their end-user. (c) Swisscom will have one
                (1)
                interface to Superclick’s Customer Support organization.
                

            

    

    

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

    “CONFIDENTIAL
      TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
      BOLD
      TYPE AND MARKED AS FOLLOWS: [*].”

     

    
      	5.1.1  	
              Post-Termination
                Support. Should Swisscom request to receive further Technical Support,
                training, Software Maintenance and development after termination
                or expiry
                of the Agreement, the Parties shall in good faith agree on such revised
                terms of a new Agreement.

            

    

    

    
      	 	
              5.2.

            	
              Superclick
                Enhancements to the Licensed Products. Superclick shall promptly
                inform
                SCE on any new software developments that it has undertaken of the
                Licensed Products and of any new software, that will be developed
                by
                Superclick in addition to the software that is part of the Licensed
                Products. SCE shall have the right to conduct audits of Superclick’s
                development efforts at any time, throughout the term of the MLA,
                upon
                written notice to Superclick no less than 15 business days in advance
                of
                the requested audit date.

            

    

     

    5.3
      Incidental Expenses. Swisscom shall reimburse Superclick for actual, reasonable
      travel expenses including hotel expenses incurred by Superclick in connection
      with on-site services requested by Swisscom in accordance with its applicable
      cost policy. Labor expenses shall be assumed by Superclick. 

    

    5.4
      Maintenance. All enhancements and updates that Superclick makes to the Licensed
      Products for its own commercial purposes are included as part of Superclick’s
      maintenance obligation. Any enhancements and updates that require Superclick
      to
      enter into royalty and/or licensing agreements with third parties shall be
      excluded from this scope, including any mark-up in pricing on Superclick’s
      behalf. Enhancements and updates as defined in this Section 5.3 are exclusive
      of
      customization projects by Superclick on third-party’s behalf and on any new
      products. If Swisscom chooses to use some or all of these enhancements and/or
      updates, the Parties agree to negotiate the terms in good faith. 

    

    5.5
      Development. In addition to software developments that Superclick may undertake
      on the Licensed Products, Superclick shall undertake to provide for 160 hours
      per calendar year of development on the Licensed Products in coordination with
      Swisscom. 

    

    5.5.1
      Additional Development Hours. Swisscom shall be entitled to request further
      development hours from Superclick, which will be charged at USD $175.00 per
      hour. 

    

    5.5.2.
      A
      first estimation of a successful implementation is defined in Schedule B
      attached. 

    

    
      	6.  	
              PAYMENT
                PROVISIONS AND REPORTING. 

            

    

    

    
      	6.1  	
              License
                Fees. [*] 

            

    

    

    
      	6.2  	
              Payment
                Schedule.
                [*]

            

    

    

    
      	6.3  	
              Recurring
                Fees. [*]

            

    

    

    
      	6.3.1  	
              [*]

            

    

     

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

    “CONFIDENTIAL
      TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
      BOLD
      TYPE AND MARKED AS FOLLOWS: [*].”

     

    
      	6.4  	
              Referral
                Fees and Commissions. See Annexes 2 and
                3.

            

    

    

    
      	 	
              6.5

            	
              Recurring
                Fees. Late payments will bear interest at the rate of 1% per month
                to
                cover Superclick’s costs of collection as well as interest, or, if lower,
                the maximum rate allowed by law.  

            

    

    

    
      	7.  	
              TERMS
                AND TERMINATION

            

    

    

    
      	7.1  	
              Term.
                The initial term of this Agreement shall be for three (3) years from
                the
                Acceptance Date (the “Term”). Thereafter, this Agreement shall
                automatically be extended for one year periods, pursuant to the terms
                and
                conditions outlined in 6.3.1., until terminated by Swisscom by at
                least 6
                (six) months’ prior written notice.

            

    

    

    7.2 This
      Agreement shall become effective as of the Effective Date. 

    

    7.3
      Termination. 

    

    7.3.1
      The
      Agreement may be terminated by either Party if (a) the other commits any
      material breach of any term of this agreement and which shall not have been
      remedied within 60 days of a written request to remedy the same or (b) subject
      to Swisscom’s rights under Section 3.3, by a Party forthwith by notice in
      writing if one Party becomes insolvent or takes significant steps for its
      winding up.

    

    Provided,
      however, that upon any such termination by either one of the Parties, such
      Party
      may exercise any rights and remedies provided by contract or at law or equity
      in
      order to seek monetary compensation or damages or an injunction for purposes
      of
      seeking to enjoin use of any license under this Agreement for uses not permitted
      under this Agreement, provided further, however, any such termination shall
      not
      modify or shorten the term of any license granted by Superclick to Swisscom
      under this Agreement. 

    

    7.3.2
      If,
      during the Trial Period, Swisscom determines in its sole discretion, that the
      Licensed Products do not meet its requirements, then Swisscom shall be entitled
      to terminate the Agreement. In such case Swisscom shall return or destroy all
      copies of the Licensed Product(s) and all portions thereof (whether or not
      modified or incorporated with or into other software) and so certify to
      Superclick.

    

    7.3.3
      Effect of Termination. Upon termination of this Agreement, Swisscom shall
      immediately cease further distribution or sale of the Licensed Product(s) ;
      provided, however, that the termination or expiration of this Agreement shall
      not affect any sublicenses to the Licensed Products granted by Swisscom in
      accordance with this Agreement prior to such termination or expiration. The
      parties’ rights and obligations under Sections 8, 9, 10, 11 shall survive the
      termination of this Agreement. 

    

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

    “CONFIDENTIAL
      TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
      BOLD
      TYPE AND MARKED AS FOLLOWS: [*].”

    

    7.4
      Break-Up Fee. If, during the Trial Period, Swisscom reasonably determines,
      in
      its sole discretion, that the Licensed Product do not meet its requirements
      and
      terminates the Agreement, Superclick shall immediately repay to Swisscom One
      Hundred Thousand Dollars ($100,000) of the Initial Payment paid to it by
      Swisscom upon the execution of the Agreement and keep One Hundred Thousand
      Dollars ($100,000) of the Initial Payment as break-up fee (the “Break-Up
      Fee”).

    

    7.5
      Usage
      After the Term. After the Term of this Agreement has expired but the Agreement
      continues to be extended in accordance with Section 7.1, Swisscom shall (a)
      make
      payment to Superclick in accordance with Section 6.3.1 and (b) comply with
      the
      terms and conditions of Annex 2, Annex 3, Annex 4 and Annex 6. In case of
      Termination, Swisscom shall not be allowed any further use and modification
      of
      the Licensed Products in new properties. However, Swisscom shall be allowed
      continued use and modify the Licensed Products in existing
      properties.

    

    
      	8.  	
              PATENT
                AND COPYRIGHT INFRINGEMENT

            

    

    

    Superclick
      will indemnify and hold harmless Swisscom and will defend any action brought
      by
      a third party against Swisscom to the extent that such action is based on a
      claim that the Licensed Product(s) or any part thereof used within the scope
      of
      the license granted herein, infringe a copyright, trade secret or United States
      or foreign patent. Superclick will bear the expenses of such defense, as
      incurred, and pay any damages and attorney’s fees awarded by a court of
      competent jurisdiction to the extent attributable to such claim, provided that:
      (a) Swisscom notifies Superclick promptly in writing of such claim, provided
      that the failure to provide notice shall not relieve Superclick of its
      responsibility under this Secition 8, (b) Superclick has sole control of the
      defense and all related settlement negotiations; and (c) Swisscom provides
      Superclick with assistance and information required to perform Superclick's
      obligations under this Section 8. Superclick shall have no liability for any
      claim of infringement based upon (i) use of a superseded or altered release
      of
      Licensed Product(s) (unless the alteration was made or authorized by Superclick)
      if the infringement would have been avoided through the use of a current
      unaltered release of the Licensed Product(s) which Superclick provided to
      Swisscom free of charge, (ii) use of the Licensed Product(s) combined with
      other
      products, processes or materials where the alleged infringement arises solely
      from such combination, or (iii) use not in accordance with this Agreement.
      If
      the Licensed Product(s) is or in Superclick's judgment may become the subject
      of
      any claim of intellectual property infringement, or if a court determines that
      the programs infringe any intellectual property right then Superclick may at
      its
      option and expense either (i) procure for Swisscom the right under such
      intellectual property right to use such program; or (ii) replace the program
      with other software deemed suitable in Swisscom’s sole discretion: or (iii)
      modify the program to make the software noninfringing; or, if (i), (ii) and
      (iii) are commercially impractical, (iv) remove the program and refund a pro
      rata portion of the license fees paid by Swisscom for such program, less an
      amount for use calculated over a five year period using straight line
      depreciation. THE FOREGOING CONSTITUTES SUPERCLICK'S SOLE LIABILITY FOR
      INTELLECTUAL PROPERTY INFRINGEMENT AND IS IN LIEU OF ANY WARRANTIES OF
      NONINFRINGEMENT, WHICH ARE HEREBY DISCLAIMED.

    

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

    “CONFIDENTIAL
      TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
      BOLD
      TYPE AND MARKED AS FOLLOWS: [*].”

     

    
      	9.  	
              WARRANTY
                AND DISCLAIMER

            

    

    

    Superclick
      represents and warrants to Swisscom as of the date of this Agreements as
      follows

    (a)
      Superclick has good and marketable title and property in the Licensed Products
      (free and unencumbered) (b) Superclick has all requisite corporate power and
      authority to execute and deliver this Agreement and take the actions
      contemplated hereby (c) Superclick will perform Technical Support, Training,
      Software Maintenance and Development with reasonable care and skill.

    

    Subject
      to the conditions and limitations on liability stated herein, Superclick
      warrants for a period of ninety (90) days from the delivery of the initial
      copy
      of the final version of each type of program hereunder that such program, as
      so
      delivered, will materially conform to the then-current Documentation and will
      be
      operable in accordance with its intended use. In addition, Superclick warrants
      the media on which Licensed Product(s) are contained will be free of defects
      under normal use for a period of ninety (90) days following delivery thereof.
      This warranty covers only problems reported to Superclick during the warranty
      period. ANY LIABILITY OF SUPERCLICK WITH RESPECT TO THE PROGRAM(S) OR THE
      PERFORMANCE THEREOF OR DEFECTS THEREIN UNDER ANY WARRANTY, NEGLIGENCE, STRICT
      LIABILITY OR OTHER THEORY WILL BE LIMITED EXCLUSIVELY TO PRODUCT REPLACEMENT
      OR,
      IF REPLACEMENT IS INADEQUATE AS A REMEDY OR, IN SUPERCLICK'S OPINION,
      IMPRACTICAL, TO REFUND OF THE LICENSEE FEE AND TERMINATION OF THE LICENSE.
      EXCEPT FOR THE FOREGOING, THE PROGRAM(S) ARE PROVIDED "AS IS" WITHOUT WARRANTY
      OR CONDITION OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OR
      CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. FURTHER,
      SUPERCLICK DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS THAT THE
      PROGRAM(S) WILL BE FREE FROM BUGS OR THAT USE OF PROGRAM(S) WILL BE
      UNINTERRUPTED OR REGARDING THE USE, OR THE RESULTS OF THE USE, OF THE PROGRAM(S)
      OR DOCUMENTATION IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE.
      Swisscom understands that Superclick is not responsible for and will have no
      liability for hardware, software, or other items or any services provided by
      any
      persons other than Superclick.

    

    
      	10.  	
              LIMITATION
                OF REMEDIES AND DAMAGES, FORCE
                MAJEURE

            

    

    

    EXCEPT
      FOR BODILY INJURY OF A PERSON, SUPERCLICK SHALL NOT BE RESPONSIBLE OR LIABLE
      WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT,
      NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY: (i) FOR INTERRUPTION OF USE OR
      FOR
      LOSS OR INACCURACY OR CORRUPTION OF DATA OR (EXCEPT FOR RETURN OF AMOUNTS PAID
      TO SUPERCLICK FOR UNDELIVERED OR RETURNED NONCONFORMING
      PROGRAM(S)) COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY;
      (ii) FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES
      INCLUDING, BUT 

     

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

    “CONFIDENTIAL
      TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
      BOLD
      TYPE AND MARKED AS FOLLOWS: [*].”

    

    NOT
      LIMITED TO, LOSS OF PROFITS; OR (iii) FOR ANY MATTER BEYOND ITS REASONABLE
      CONTROL. SWISSCOM SHALL NOT BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT
      MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR
      OTHER THEORY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE
      DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS.

    

    
      	11.  	
              MISCELLANEOUS

            

    

    

    
      	
            	11.1	
              Should
                Superclick grant a license to directly or indirectly use, distribute
                and/or sell the entire or part of the Licensed Products (“License Rights”)
                to a party other than Swisscom (“Third Party”), and should such Third
                Party directly or indirectly use, sell or distribute the entire or
                parts
                of the Licensed Products in the Territory, Superclick shall have
                to remedy
                this situation within 90 days of having granted such all or parts
                of the
                License Rights. Should such Third Party or any other party to which
                it has
                transferred all or parts of the License Rights continue to use all
                or
                parts of the License Rights after this 90 day period in the Territory,
                and
                Superclick has not demonstrated to Swisscom that it has cured the
                situation, Superclick shall pay to Swisscom a contract penalty of
                USD
                Fifty Thousand ($50,000) Dollars per infringement of its exclusivity
                undertakings as set forth under Section 2.1 in connection with this
                Section 11.1 per month, as long as the infringement will continue.
                The
                same applies mutatis
                mutandis
                in
                case that Superclick continues to sell the Licensed Products to current
                customers in the Territory. Swisscom hereby acknowledges, however,
                that
                the Licensed Products have been heretofore distributed, sold and
                used in
                the Territory by other Superclick customers and partners (to be listed
                in
                Annex 10 to this Agreement) and these usages are an exception to
                this
                Section 11.1. The payment of such penalty shall in no case be considered
                as a waiver from Swisscom of its exclusivity rights in the Territory
                as
                defined. The penalty shall be without prejudice to any rights or
                remedies
                available to, or any obligations or liabilities accrued to, either
                Party
                under the terms of the Agreement.

            

    

     

    
      	
            	11.2	
              Should
                Swisscom sell the Licensed Products at any time during the term of
                this
                Agreement or thereafter in violation of the terms and conditions
                under
                Annex 2, Annex 3, and/or Annex 4, Swisscom shall have the right to
                remedy
                this situation within 90 days of having been notified by Superclick
                that
                it has committed such violation(s). Should the violation continue
                without
                being cured by Swisscom after 90 days of its notification by Superclick,
                and Swisscom has not demonstrated to Superclick that it has cured
                the
                situation, Swisscom shall pay to Superclick a contract penalty of
                USD
                Fifty Thousand ($50,000) Dollars per infringement of Annex 2, Annex
                3
                and/or Annex 4 in connection with this Section 11.2 per month, as
                long as
                the infringement will continue. The penalty shall be without prejudice
                to
                any rights or remedies available to, or any obligations or liabilities
                accrued to, either Party under the terms of the Agreement
                

            

    

     

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

    “CONFIDENTIAL
      TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
      BOLD
      TYPE AND MARKED AS FOLLOWS: [*].”

    

    
      	 	
              11.3
                

            	
              Confidentiality.
                Except as expressly permitted by this Agreement, neither Party shall
                disclose to any third party any information provided by the other
                Party
                which is marked confidential or proprietary or would reasonably be
                understood to be confidential or proprietary. The Parties recognize
                and
                agree that there is no adequate remedy at law for breach of this
                Section
                11.3, that such a breach would irreparably harm Superclick or Swisscom,
                as
                the case may be, and that each Party is entitled to equitable relief
                (including, without limitation, injunctions) with respect to any
                such
                breach or potential breach in addition to any other remedies. The
                obligations of this Section 11.3 shall survive the expiration or
                termination of this Agreement.

            

    

    

    
      	 	
              11.4
                

            	
              Use
                of name and logo. Superclick grants Swisscom, free of charge, the
                rights
                of use of its logo, name and, if necessary, trademarks for its own
                marketing uses during the term of this Agreement. Swisscom shall
                however
                not be obliged to display Superclick’s name or logo on its user interface
                to its partners or end users.

            

    

    

    
      	 	
              11.5
                

            	
              Governing
                Law. THIS AGREEMENT SHALL BE GOVERNED BY THE LAWS OF THE STATE OF
                DELAWARE
                WITHOUT REGARD TO CONFLICT OF LAWS PRINCIPLES AND WITHOUT REGARD
                TO THE
                1980 UN CONVENTION ON THE INTERNATIONAL SALE OF GOODS.
                

            

    

    

    
      	 	
              11.6

            	
              Arbitration.
                Any dispute or claim arising out of or related to this Agreement,
                or the
                interpretation, making, performance, breach or termination thereof,
                shall
                be finally settled by binding arbitration in Washington D.C., Delaware
                (or
                such other location as is mutually agreed upon in writing by the
                Parties)
                under the American Arbitration Association International Arbitration
                Rules, by one arbitrator appointed in accordance with said Rules,
                provided
                that at the request of either Party, the arbitration shall be conducted by
                three arbitrators with each Party selecting one arbitrator and the
                third
                arbitrator selected in accordance with the Rules. Judgment on the
                award
                rendered by the arbitrators may be entered in any court having
                jurisdiction thereof. The arbitrator shall apply Delaware law to
                the
                merits of any dispute or claim, without reference to rules of conflict
                of
                law or the 1980 UN Convention on the International Sale of Goods.
                The
                Parties may apply to any court of competent jurisdiction for a temporary
                restraining order, preliminary or permanent injunction, or other
                interim
                or conservatory relief, as necessary, without breach of this arbitration
                agreement and without any abridgment of the powers of the arbitrators.
                At
                the request of either Party, the arbitrators will enter an appropriate
                protective order to maintain the confidentiality of information produced
                or exchanged in the course of the arbitration proceedings. The Parties
                agree that, any provision of applicable law notwithstanding, they
                will not
                request, and the arbitrators shall have no authority to award, punitive
                or
                exemplary damages against any Party. The costs of the arbitration,
                including administrative and arbitrator's fees, shall be shared equally
                by
                the parties. Each Party shall bear the cost of its own attorneys'
                fees and
                expert witness fees. The arbitral proceedings and all pleadings and
                written evidence shall be in the English language. Any written evidence
                originally in another language shall be submitted in English translation
                accompanied by the original or true copy
                thereof.

            

    

    

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

    “CONFIDENTIAL
      TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
      BOLD
      TYPE AND MARKED AS FOLLOWS: [*].”

    

    
      	 	
              11.7
                

            	
              Export
                of Licensed Product(s). Swisscom will not remove or export from the
                United
                States or re-export from anywhere any part of the Licensed Product(s)
                or
                any direct product thereof except in material compliance with and
                with all
                licenses and approvals required under applicable export laws and
                regulations.

            

    

    

    
      	 	
              11.8
                

            	
              Assignment.
                Neither this Agreement nor any License granted hereunder is assignable
                or
                transferable by Swisscom without the prior written consent of Superclick,
                which consent shall not be unreasonably withheld or delayed; any
                attempt
                to do so shall be void; provided, however, that Swisscom may assign
                or
                transfer this Agreement, in whole to any of its subsidiaries or any
                company belonging to Swisscom AG group, in connection with a merger,
                acquisition or sale of assets. This Agreement is not assignable or
                transferable by Superclick without the prior written consent of Swisscom,
                provided, however, that subject to Section 3.3. above, Superclick
                may
                assign this Agreement without consent from Swisscom in connection
                with a
                merger, acquisition or sale of
                assets.

            

    

    

    
      	 	
              11.9
                

            	
              Severability.
                In the event any provision of this Agreement or portion thereof is
                held to
                be invalid or unenforceable then such provision shall be deemed stricken
                or modified to the minimum extent necessary and the remaining provisions
                of this Agreement remain in full force and effect.
                

            

    

    

    
      	
            	11.10	
              Waiver
                and Amendment. The waiver by either party of any default or breach
                of this
                Agreement shall not constitute a waiver of any other or subsequent
                default
                or breach. 

            

    

    

    
      	
            	11.11	
              Press
                Release. Swisscom will approve a press release issued by Superclick
                stating the nature of the Agreement no later than 3 business days
                after
                the Effective Date. In addition, the Parties acknowledge and agree
                that
                Superclick and Swisscom shall be entitled to comply with the information
                obligations to the public as set out in the company laws or security
                laws
                of the U.S.

            

    

    

    
      	
            	11.12	
              Entire
                Agreement. Both Parties agree that this Agreement and the Annexes
                hereto
                and any duly executed Schedules constitute the complete and exclusive
                statement of the mutual understanding of the Parties and supersede
                and
                cancel all previous written and oral agreements and communications
                relating to the subject matter hereof. Any waivers or amendments
                shall be
                effective only if made in writing by non-preprinted agreements clearly
                understood by both Parties to be an amendment or waiver and signed
                by a
                duly authorized representative of each Party. In the event of a conflict
                between the terms of this Agreement and any Schedule the terms and
                conditions of this Agreement shall apply.

            

    

     

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

    
      
        	
                Superclick,
                  Inc.

              	 	
                Hospitality
                  Services Plus SA

              	 	 
	 	 	 	 	 
	
                By:
                  

              	
                
                  /s/
                    Sandro Natale

                

              	 	
                By:

              	
                Christian
                  Petit

              	 	
                By:

              	
                /s/
                  Joerg Baumann 

              
	 	
                 

                 

              	 	 	 	 	 	 
	
                Name:
                  

              	
                
                  Sandro
                    Natale

                

              	 	
                Name:
                  

              	
                /s/
                  Christian Petit

              	 	
                Name:

              	
                Joerg
                  Baumann 

              
	 	
                 

                 

              	 	 	 	 	 	 
	
                Title:
                  

              	
                President

              	 	
                Title:
                  

              	
                CEO

              	 	
                
                  Title:

                

              	General
                Counsel 
	 	
                 

                 

              	 	 	 	 	 	 
	
                Date:

              	21-Jan-2007	 	 	
                 

              	 	
                
                  Date:

                

              	29.1.2007

      

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

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      TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
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    SCHEDULE
      A

    LICENSED
      PRODUCTS

    

    

      
        	
                Date
                  October 27, 2006 

              	 	
                SIMS
                  version 1.5.4r14.2

              
	 	 	
                MaMA
                  version 1.

              
	 	 	
                MDS
                  version 1.4

              

      

     

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

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      TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
      BOLD
      TYPE AND MARKED AS FOLLOWS: [*].”

    

    

     

    SCHEDULE
      B

    

    [*]

     

    

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

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      TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
      BOLD
      TYPE AND MARKED AS FOLLOWS: [*].”

    

    

    ANNEX
      1 

    TIMELINES

     

    
      	1.  	
              LOI
                executed on 1 October, 2006

            

    

    
      	2.  	
              Pilot
                Period begins upon signature of the LoI and lasts until 20 November
                2006.
                

            

    

    
      	3.  	
              MLA
                is executed on the Effective Date.

            

    

    
      	4.  	
              Delivery
                Date is 1 week after the Effective
                Date.

            

    

    
      	5.  	
              Trial
                Period begins on the Effective Date and lasts for a period of eight
                weeks.
                

            

    

    
      	6.  	
              Acceptance
                Date is the day following the expiration of the Trial Period, but
                no later
                than 60 days after the Effective Date or otherwise agreed between
                the
                Parties.

            

    

    

    

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

    “CONFIDENTIAL
      TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
      BOLD
      TYPE AND MARKED AS FOLLOWS: [*].”

    

    

    ANNEX
      2

    TERMS
      AND CONDITIONS FOR EUROPE

     

    
      	1.  	
              The
                Territory.
                As defined in Section 1.11 of the Agreement.

            

    

    

    
      	2.  	
              Swisscom
                Right of Refusal.
                Superclick shall introduce to Swisscom each proposed installation
                for
                North American brands under contract with Superclick that it desires
                to
                sell into the Territory and Swisscom shall retain the right to:
                

            

    

    

    
      	a.  	
              Deny
                Superclick the right to sell its proprietary SIMS, MAMA and MDS
                based-products into the Territory through the proposed installation
                and
                offer its own proprietary Licensed Products-based solution into the
                Territory; or

            

    

    

    
      	b.  	
              Grant
                Superclick the right to sell its proprietary SIMS, MAMA and MDS
                based-products into the Territory under its own terms and conditions
                of
                selling and compensation. 

            

    

    

    
      	3.  	
              Compensation
                and Commissions.
                [*]

            

    

     

    
      	4.  	
              Right
                to Sell Advertising.
                In the instances of 2(b), Superclick shall retain the right to sell
                advertising on the Licensed Products in the Territory.
                

            

    

     

    Place
      /
      Date: 

     

    Hospitality
      Services Plus SA

     

    
      
        	
                By:

              	/s/
                Christian Petit	 	
                By:

              	/s/
                Joerg Baumann
	 	 	 	 	 
	
                Name:

              	Christian
                Petit	 	
                Name:

              	Joerg
                Baumann

      

    

     

    Place
      /
      Date:

     

    
      	
              Superclick
                Inc. 

            	
               

            

    

     

    
      
        	
                By:

              	/s/
                Sandro Natale	 	
                 

              	 
	 	 	 	 	 
	
                Name:

              	Sandro
                Natale	 	
                 

              	 

      

       

    

    

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

    “CONFIDENTIAL
      TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
      BOLD
      TYPE AND MARKED AS FOLLOWS: [*].”

    

     

    ANNEX
      3

    TERMS
      AND CONDITIONS FOR NORTH AMERICA AND THE WORLD

    

    
      	1.  	
              North
                America. “North
                America” shall mean Mexico, the United States and Canada.
                

            

    

    

    
      	2.  	
              The
                World.
                “The World” shall mean all states and countries outside of the Territory
                and excluding North America. 

            

    

    

    
      	3.  	
              Installations
                and Compensation in North America:

            

    

    

    3.1.
      Installations in existing Swisscom properties.
      Swisscom will be allowed to install the Licensed Products in Swisscom properties
      (“Existing Swisscom Properties”) under contract at the Effective Date. Swisscom
      shall supply a complete list of the Existing Swisscom Properties in Annex 9.
      

    

    3.2.
      Compensation and Commissions.
      [*] 

    

    3.3.
      18 Months Reprieve in North America. Subject
      to the Swisscom Excepted Brand defined in Annex 4, Swisscom shall not install
      Licensed Products in any North American property in addition to those defined
      under section 3.1 above and Annex 9 without Superclick’s written authorization
      for the first Eighteen (18) months of the Initial Term of the MLA. 

    

    4.
      Installations
      and Compensation in The World:

    Swisscom
      shall be free to install the Licensed Products in the World subject to the
      following conditions: 

    

    
      	a.  	
              Swisscom
                shall adhere to the pricing as set forth in Annex 5, which shall
                be
                subject to change at Superclick’s sole discretion for any installations in
                the World throughout the Term of the Agreement.

            

    

    

    
      	 	
              b.
                

            	
              Most
                Favored Customer Status. Superclick represents, warrants, and covenants
                that: (a) all fees and other amounts charged to or payable by Swisscom
                (including variable unit or other incremental costs or charges) will
                be as
                low as those charged for similar services that Superclick or any
                of its
                affiliates charges to its or their most favored customer; and (b)
                the
                terms and conditions under which such service or product is provided
                are
                no less favorable to those under which Superclick or any of its affiliates
                provides services or products to its or their most favored customer,
                regardless of industry or geography (“MFC Terms and Pricing”). For greater
                certainty, fees and other amounts charged to or payable by, and the
                terms
                and conditions under which products or services are provided will
                at no
                time be less favorable than those with, any other customer of Superclick
                or its affiliates for similar products or services. Once each year,
                the
                Chief Financial Officer of Superclick will provide a written certificate
                to Swisscom attesting to compliance of with this Section. If Superclick
                breaches this Section 4(b), Swisscom will either be retroactively
                reimbursed by Superclick to the date Superclick offered a more favorable
                price and/or will be entitled to amend the terms and conditions to
                the
                more favorable terms and conditions otherwise offered.
                

            

    

    

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

    
      
        	Place
                /
                Date: 	 	 	 	Place
                /
                Date: 
	
                Hospitality
                  Services Plus SA

              	
                 

              	 	 	
                Superclick,
                  Inc.

              
	 	 	 	 	 
	
                By:
                  

              	
                /s/
                  Christian Petit

              	
                 

              	
                Name:

              	
                /s/
                  Joerg Baumann

              	
                 

              	
                By:

              	
                /s/
                  Sandro Natale

              
	
                 

              	
                 

                 

              	
                 

              	
                 

              	
                 

              	
                 

              	
                 

              	
                 

              
	
                By: 

              	
                Christian
                  Petit

              	
                 

              	
                Name:
                  

              	
                Joerg
                  Baumann

              	
                 

              	
                Name:

              	
                Sandro
                  Natale

              

      

     

     

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

    “CONFIDENTIAL
      TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
      BOLD
      TYPE AND MARKED AS FOLLOWS: [*].”

    

    ANNEX
      4 

    TERMS
      AND CONDITIONS FOR CERTAIN NORTH AMERICAN BRAND-DRIVEN INSTALLATIONS
      (INTERCONTINENTAL HOTEL GROUP, DOLCE INTERNATIONAL AND WESTMOUNT E.U. IN THE
      CASE OF SUPERCLICK AND HILTON HOTEL GROUP IN THE CASE OF
      SWISSCOM)

    

    

    
      	1.  	
              Territory.
                As
                defined in Section 1.11 of the Agreement.

            

    

    

    
      	2.  	
              Superclick
                Excepted Brands in Europe.
                

            

    

    

    [*]

    

    
      	 	
              3. 

            	
              Swisscom
                Excepted Brands in North America.
                [*]

            

    

    

    
      	 	
              Subject
                to the applicability of the provisions in Annex 6, it is the understanding
                of both Parties that no additional compensation shall be due by either
                Party in relation to Sections 2 and 3 of this Annex
                4.

            

    

     

    Place
      /
      Date: 

     

    Hospitality
      Services Plus SA

     

    
      
        	
                By:

              	/s/
                Christian Petit	 	
                By:

              	/s/
                Joerg Baumann 
	 	 	 	 	 
	
                Name: 

              	Christian
                Petit	 	
                Name:

              	Joerg
                Baumann

      

    

     

    Place
      /
      Date:

     

    
      	
              Superclick
                Inc. 

            	
               

            

    

     

    
      
        	
                By:

              	/s/
                Sandro Natale 	 	
                 

              	 
	 	 	 	 	 
	
                Name:
                  

              	Sandro
                Natale	 	
                 

              	 

      

       

    

    

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

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    ANNEX
      5

    PRICE
      LIST (as of today, subject to changes) [*]

    

    

    

    

     

     

     

     

     

    
 

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

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    ANNEX
      6

    TERMS
      AND CONDITIONS ON SUPERCLICK ADVERTISING PROMOTION BY
      SWISSCOM

    

    
      	1.  	
              Right
                to Sell Advertising.:

            

    

    

    
      	a.  	
              Definition
                : For the purposes of this Annex 6, advertising and marketing inventory
                shall mean any and all ad insertions, ad content, ad partners and
                brands
                that Superclick has presented to the Hotel in agreement with
                Swisscom.

            

    

    
      	b.  	
              In
                accordance with Swissom’s standards and policies, as well as those of its
                customers, Superclick shall retain the right to sell advertising
                on the
                Swisscom Licensed Products in North America and the World.
                

            

    

    
      	c.  	
              For
                a period of Eighteen (18) months, and under the condition that Swisscom
                has an existing agreement with the hotel, Swisscom cannot make use
                of the
                existing advertising and marketing inventory that Superclick has
                introduced to the hotel and that the hotel has distributed through
                the
                Licensed Products. 

            

    

    

    
      	2.  	
              Compensation:

            

    

    

    
      	a.  	
              IF
                Swisscom decides to promote the Superclick Advertising offering ,
                Swisscom
                and Superclick shall net revenue-share on a 50/50 basis on all advertising
                revenue Superclick generates on the Licensed
                Products

            

    

    

    
       

      Place
        /
        Date: 

      
         

        Hospitality
          Services Plus SA

         

        
          
            	
                    By:

                  	/s/
                    Christian Petit	 	
                    By:

                  	/s/
                    Joerg Baumann 
	 	 	 	 	 
	
                    
                      Name: 

                    

                  	Christian
                    Petit	 	
                    Name:

                  	Joerg
                    Baumann

          

        

         

        Place
          /
          Date:

         

        
          	
                  Superclick
                    Inc. 

                	
                   

                

        

         

        
          
            	
                    By:

                  	/s/
                    Sandro Natale 	 	
                     

                  	 
	 	 	 	 	 
	
                    Name:
                      

                  	Sandro
                    Natale 	 	
                     

                  	 

          

           

        

      

    

    

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

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      TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
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    ANNEX
      7 

    DOCUMENTATION
      [*]

     

     

     

     

     

     

     

     

    
 

     

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

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    ANNEX
      8 

    TECHNICAL
      SUPPORT 

    

    Support
      times are 24/7/365 via the Superclick 1-866-847-xxxx support line. The proper
      escalation procedures will the take affect. Below is the contact information
      of
      the Superclick assigned staff to Swisscom.

     

    Hospitality
      Services Plus SA Account Manager

     

    Director
      of Operations 

     

    Tel:
      514-847-0333 ex. xx

    Fax:
      514-847-9122

    

    Director
      Development

     

    Tel:
      1-514-847-0333 ex. xx

    Fax:
      1-514-847-9122

    

    Director
      of Support and Costumer Service

     

    Tel:
      514-847-0333 ex. xx

    Fax:
      514-847-9122

    

    

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

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    Service
      Levels and Escalation

    

    1.   Maintenance
      Priority Levels.  [*]

     

    2.    Support
      and Maintenance Request Procedures.  The
      following process shall be used to address and resolve Swisscom requests for
      maintenance and support services (each a “Service Request”). 

     

    2.1  Trouble
      Report Form. 
      Swisscom must complete a Superclick Trouble Report, transmit such completed
      form
      to Superclick via a ticket using a dedicated queue in the Swisscom ticketing
      system, and contact Superclick Customer Support via telephone or email.
 Superclick support will use this mail’s header as reference for any follow
      up.  Work will not commence until a description of the suspected fault or
      problem has been received by Superclick. Swisscom will provide information
      available to it in respect of the fault or problem as requested by Superclick
      in
      its diagnosis of the fault or problem. Superclick assistance can be sought
      in
      the process of documenting the fault or in establishing dumps, traces or any
      other action necessary for documenting the fault.

     

    2.4  Permanent
      Fix. 
      Within the designated Permanent Fix period, Superclick will provide a software
      patch that corrects the condition that was the subject of the Service Request.
       No Permanent Fix will require any change to Swisscom’s procedures or an
      environmental change (hardware, network interface, OS or third party
      software).  

    

    2.5
      Turn-Around.  Within
      the designated Turn-Around period (set forth in Section 1 above), Superclick
      shall notify Swisscom of the intended action for a temporary fix or work
      around.  If the resolution for the Turn-Around requires a temporary bug fix
      or software change, Superclick shall provide such fix or change within the
      Turn-Around period.  If the Turn-Around requires a work around process or
      environmental change (hardware, network interface, OS or third party software),
      Superclick shall advise Swisscom of the steps to be taken to implement the
      work-around process, and Swisscom will use reasonable efforts to effect such
      changes, at Superclick’s expense.  In addition, within the designated
      Turn-Around time, Superclick shall advise Swisscom of the intended actions
      for a
      Permanent Fix.

    

    
      	 	
              Escalation
                Procedure. 
                When a Service Request has missed its Initial Response or Turn-Around
                target, the escalation levels and contacts are as described as follows:
                

            

    

    
      	 	
              Step
                1:
                If
                the CSA (Customer Service Agent) cannot be reached within one hour
                or has
                not responded satisfactorily, the Client Support Lead of Superclick
                shall
                respond.  If no response within half-an-hour, proceed to Step
                2.  

            

    

    
      	 	
              Step
                2:
                The Client Services Manager of Superclick shall respond.  If no
                response within half-an-hour, proceed to Step 3. 
                

            

    

    
      	 	
              Step
                3: The
                Director of Operations of Superclick shall respond. If no response
                within
                half-an-hour, proceed to Step
                4. 

            

    

    Step
      4: The
      President of Superclick shall respond.

     

    
      
        
        

      

      
        
        

        
          

        

      

      
        
        

      

    

     

    “CONFIDENTIAL
      TREATMENT IS BEING REQUESTED FOR THE PORTIONS OF THIS DOCUMENT SET FORTH IN
      BOLD
      TYPE AND MARKED AS FOLLOWS: [*].”

    

     

    ANNEX
      9 

    EXISTING
      SWISSCOM PROPERTIES IN NORTH AMERICA [*]

    

     

    ANNEX
      10 

    EXISTING
      SUPERCLICK CUSTOMERS AND PARTNERS IN THE TERRITORY [*]

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00117-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00117-of-00352.parquet"}]]