Document:

Amendment to the Outsourcing Agreement by and Between the Company and Metavante

 Exhibit 10.25 
 4/28/04 

 

 

  
  
 AMENDMENT TO OUTSOURCING AGREEMENT 
 THIS
AMENDMENT (“Amendment”) amends the Outsourcing Agreement dated July 1, 1999, as amended, by and between First Midwest Bancorp, Inc. (“Customer”), and Marshall & Ilsley Corporation, acting through its division,
M&I Data Services (the “Agreement”). Subsequent to the effective date of the Agreement, Marshall & Ilsley Corporation assigned the Agreement to Metavante Corporation (“Metavante”), which assumed all of the rights and
obligations of Marshall & Ilsley Corporation under the Agreement. This Amendment is made as of this      day of             , 2004 (the “Effective
Date”), by and between the undersigned parties, and does hereby alter, amend and modify the Agreement and supersedes and takes precedence over any conflicting provisions contained in the Agreement. All other terms and conditions contained in
the Agreement shall continue in full force and effect. Except as set forth herein, all capitalized terms not defined herein shall have the same meaning given to them in the Agreement. 
 FOR GOOD AND VALUABLE CONSIDERATION, the receipt and sufficiency of which are hereby acknowledged, the undersigned parties agree as
follows: 
 Amendment to the Agreement. 
  

	 	1.	Services. All Services provided under the Agreement from and after the Effective Date of this Amendment are defined in Exhibit A attached hereto and made a part hereof.
All Services shall be performed in accordance with the terms of this Amendment and all documentation published by Metavante describing such Services. In the event that the parties mutually agree upon additional Services or modifications to existing
Services, the parties shall execute an amendment to the Agreement detailing the scope of the additional Services, related specifications and warranties, pricing terms, and any other terms relevant to such additional Services. All new Services shall
be performed in accordance with the documentation published by Metavante describing such Services except to the extent the applicable amendment specifies other standards. 

  

	 	2.	Fees. Schedule 8.1 of the Agreement and all previous amendments to the Agreement pertaining to fees are hereby amended, superseded and replaced by the Fee Schedule
attached hereto as Exhibit B. Notwithstanding anything to the contrary in the Agreement, the prices and rates specified in the Fee Schedule shall apply effective as set forth in Exhibit B through the remainder of the Term of the Agreement.

  

	 	3.	Pursuant to Section 1.2 JJ, “Term” and Section 2.1, Initial Term, of the Agreement, the parties hereby agree that the Agreement shall be extended to
June 30, 2014, unless earlier terminated pursuant to the terms of the Agreement (as amended). 

  

	 	4.	Section 18.1, Account Representatives, shall be deleted in its entirety. 

  

	 	5.	Section 22.20, IBS Software Purchase, shall be deleted in its entirety. 

  

	 	6.	Exhibit D, Special Considerations, attached hereto and made a part hereof, shall be added as a new schedule to the Agreement. 

  

	 	7.	Schedule 11.1, Termination Fee Schedule, of the Agreement is hereby deleted in its entirety and replaced with the Termination Fee Schedule attached as Exhibit E hereto.

  

	 	8.	Schedule 9.1 of the Agreement, and any amendments thereto, is hereby deleted in its entirety and replaced by the Master Service Level Schedule attached as Exhibit F
hereto. 

  

	 	9.	The “ARGO Solution” is defined as all functionality comprising the ARGO Suite as of the date of this Amendment, as well as additional functionality released
by ARGO in the future if made a part of the Suite. 

  

	 	10.	Customer desires to receive and Metavante agrees to provide Wealth Management Services, as more fully described on the attached Exhibit G. Customer agrees to pay
Metavante for the Wealth Management Services in accordance with Exhibit G2 attached. Notwithstanding anything to the contrary, Customer shall only be required to receive Wealth Management Services for a term of three (3) years from the initial
date of receipt of the Wealth Management Services. 

  

					
	© 2003, Metavante Corporation	 	1	 	

 Further, any agreement Customer shall have with its customers with regard to these Services,
shall include the language attached as Exhibit G3. 
 Confidential Treatment. Customer understands and agrees that
information set forth in the Exhibits to this Amendment contains Confidential Information of Metavante. Therefore, Customer agrees as follows: 
 a. Customer shall not file the Agreement or this Amendment with the U.S. Securities and Exchange Commission (the “SEC”) unless such filing is required under Item 601 of Regulation S-K.

 b. In the event that this Amendment must be filed by Customer with the SEC under Regulation S-K, Customer shall take all
actions necessary to obtain confidential treatment of the Exhibits to this Amendment in accordance with Rule 406 under the Securities Act of 1933. Specifically, and without limitation, Customer shall omit the Exhibits from the material filed with
the SEC and, in lieu thereof, shall indicate in the appropriate place in the material filed that the confidential information has been so omitted and filed separately with the SEC. Customer shall file the Exhibits separately in accordance with the
requirements of Rule 406 to maintain the confidentiality of the documents, and file an application making an objection to the disclosure of these materials. If the SEC denies the application, Customer will seek review of the decision under Rule 431.

 New Services. Any Services requested by Customer, which are not specifically priced as of the date of this Amendment
shall be considered New Services, and will be charged according to Metavante’s then current prices, unless otherwise agreed to by the parties. 
 Continuance of Agreement. Except as amended herein, the conditions and terms of the Agreement shall remain in full force and effect. 
 Binding Agreement. The parties hereto acknowledge that each has read this Amendment, understands it, and agrees to be bound by its
terms and conditions as stated herein. 
 Miscellaneous. Capitalized terms used in this Amendment, which are not
otherwise defined herein, shall have the meanings ascribed thereto in the Agreement. 
 IN WITNESS HEREOF, the parties
hereto, through their duly authorized officers and agents, hereby execute this Amendment on the date before written. 
  

							
		 		 	METAVANTE CORPORATION (“Metavante”)
				
	

	 		 	By:	 	
 

	 	 	Name:	 	Paul T. Danola
	 	 	Title:	 	Executive Vice President
	 	 		 	Financial Technology Services and Wealth Management
				
		 		 	By:	 	
 

		 		 	Name:	 	James R. Geschke
		 		 	Title:	 	Senior Vice President and General Manager
		 		 		 	Financial Technology Services and Customer Relationship Management
			
		 		 	FIRST MIDWEST BANCORP, INC. (“Customer”)
				
		 		 	By:	 	
 

		 		 	Name:	 	KENT S. BELASCO
		 		 	Title:	 	EVP/CIO

  

					
	© 2003, Metavante Corporation	 	2	 	

 EXHIBIT A 
 SERVICES SCHEDULE 
 THE APPLICATIONS/SERVICES LISTED IN THIS SCHEDULE MAY
POSSESS ADDITIONAL FEATURES AND FUNCTIONS WHICH HAVE NOT BEEN REQUESTED BY CUSTOMER AS PART OF THE INITIAL SERVICES. DURING THE TERM OF THIS AGREEMENT, FUTURE PRODUCT DEVELOPMENT WILL LIKELY CREATE ADDITIONAL FEATURES AND FUNCTIONS NOT CONTEMPLATED
BY THIS AGREEMENT. IF THE FEES FOR ADDITIONAL OR FUTURE FEATURES/FUNCTIONS ARE PRICED SEPARATELY, THEN SUCH FEES SHALL BE NEGOTIATED BY THE PARTIES. IF FEES FOR ADDITIONAL OR FUTURE FEATURES/FUNCTIONS ARE NOT PRICED SEPARATELY, THEN SUCH FEES SHALL
BE INCLUDED AT THE RATES INCLUDED IN THE AGREEMENT. 
 Services Included in the Monthly Base Fee: 
 INTEGRATED BANKING SYSTEM 
  

			
	Deposit Suite	  	Financial Control (General Ledger) System
	Demand Deposit Accounts	  	Base Fee
	NOW Accounts	  	Detail accounts
	Money Market Accounts	  	Transactions
	Statement Savings Accounts	  	Control totals
	Passbook Savings Accounts	  	Consolidating transactions
	Certificates of Deposit	  	On-line account inquiry and transaction history
	Repurchase Agreements	  	
	Retirement Processing	  	Currency Transaction Reporting
	Exception Processing	  	Forms Created on Mag Tape
	Online Check Ordering	  	
	New Account Verification	  	IRS Reporting
	Interest and Service Charge Processing	  	
	Combined Statements	  	Account Analysis
	Overdraft Protection	  	
	Kiting Detection	  	ACH Origination and Receiving Transmissions &
	CSF Laser Printed Statements	  	Transactions
	Standard Reports and Notices	  	
		  	Automated Transfers to Other Metavante Applications
	Loan Servicing	  	(Integrated Funds Management System)
	Consumer Notes	  	
	Commercial Notes	  	Customer Information System
	Real Estate / Mortgage Notes	  	Customers
	Floor Plans	  	Households
	Revolving Credit	  	Accounts
	Checks	  	Combined Statements
	Coupon Book Orders	  	
	Escrow Analysis	  	Safe Deposit System
	Escrow Tax/Insurance	  	
	Investor Reporting	  	National Change of Address / Zip + 4 Automatic
	Letter Writer	  	Maintenance
	Note Pad	  	
	Tickler	  	Online Services
	CSF Laser Printed Statements	  	
	Standard Reports and Notices	  	Download to Third Party Optical System (if Starview is not
		  	retained)
	Operations Desktop	  	
		  	LaserPro Interface Maintenance
	Exceptions Desktop	  	
		  	Remote Data Transmissions

  

					
	© 2003, Metavante Corporation	 	3	 	

			
	Online Collections System	  	Inbound Transmissions for Item Processing
		  	
	 Account Reconciliation
 Plan 1, Plan 3, Plan 9
  
 Test/Training
Bank
  
 FinancialConnect Transactions related to an ARGO or
other third party front-end
  
 Treasury Connect, Balance
Reporting, EDI, MIS
  
 Money Talks
  
	  	As part of the monthly base fee, Metavante will set aside $8333.33/month for prepaid professional services. The dollar amount may be applied to any professional services
supplied by Metavante, including but not limited to, professional services, consulting, customization, or user education. Such services shall be completed either under a Work Request or under a Statement of Work related to the Professional Services
Agreement dated June 9, 2000, between the parties. These fees may also be applied to individual items that are negotiated by the parties in the future. These fees may not be used to lower the monthly base fee.
	Cash Manager	  	
		  	
	Teller Transactions	  	
		  	
	Starview	  	
		  	
	Network Solution (LU Fees only)	  	
		  	
	 Services Not Included in the Monthly Base Fee:
	  	 
		  	
	Third Party Feeds to CIS	  	Business Internet Banking
		  	Base Package Customers
	 Enterprise Contact Management
 Hosting Fees
	  	Base Package Customers with Optional Services
	License Fee	  	Web Cash Concentration
		  	
	Teller/Platform	  	EFT/Card Processing Services
	BankerInsight and TellerInsight Software Maintenance/ Support	  	 Card Management
 Switch/
Routing

	Credit Revenue?	  	 Terminal Support
 Debit Card
Processing

	Information Desktop/ Data Warehouse	  	 Network Fees
 PRISM Fraud
Management

	Business Intelligence Center	  	Custom Card Personalization
	Data Storage of Accounts	  	Compliance Fees
	Transactions	  	
	Subscription Fees	  	Card Personalization and Fulfillment
	Asset Liability Management Interface	  	
	Call Report Interface	  	On Us Fraud by Carreker
		  	
	Consumer Internet Banking	  	
	Banking Only Customers	  	
	Bill Pay Customers	  	
	Bill Payments	  	

  

					
	© 2003, Metavante Corporation	 	4	 	

 EXHIBIT B 
 FEES 
 Financial Accounts Processing Fees: 
 Fees below are effective July 1, 2004 
 Prices
subject to annual increase of 2.0% except where indicated. First increase effective January 1, 2006. 
 All fees are monthly unless
otherwise indicated. 
  

						
	 	  	Fee	  	 
	 Integrated Banking System
	  			  	
	 Monthly Base Fee
	  	$	120,000	  	
	 Includes various services (see included services document)
	  			  	
			
	 Growth Pricing:
	  			  	
	 Open/Closed Deposit accounts & Open/Paid Loan notes
	  			  	
	 1 – 700,000
	  	 	included	  	
	 700,001 - 900,000
	  	$	 0.19	  	per account/note
	 >900,000
	  	$	 0.04	  	per account/note
			
	 Financial Control (General Ledger)
	  			  	
	 1- 23,000
	  	 	included	  	
	 > 23,000
	  	$	 0.05	  	per account
			
	 Account Analysis
	  			  	
	 1 – 22,000
	  	 	included	  	
	 > 22,000
	  	$	 0.05	  	per account
			
	 Financial Connectware Transaction
	  			  	
	 Argo solution functionality present
 in the current releases and for new
 functionality added in the future.
	  			  	No fee
			
	 If First Midwest chooses another third-party platform solution over Argo, transaction activity equal to the Metavante proposed solution of TI, BI, and
ECM
	  			  	No fee
			
	 Host Connect (One Source)
	  			  	
	 Transfer Connect for Appro, Shared
	  			  	
	 VRU for Card Activation; New
	  			  	
	 Applications (not part of an Argo solution)
	  			  	
	 0-600,000
	  			  	No fee
	 600,001 to 1,000,000
	  	$	 0.005	  	per transaction
	 > 1,000,000
	  	$	 0.002	  	per transaction

  

					
	© 2003, Metavante Corporation	 	5	 	

						
	 ACH Originating/Receiving Transactions
	  			  	
	 0 - 700,000
	  	 	included	  	
	 > 700,000
	  	$	0.005	  	per transaction
			
	 Cash Manager Investment Accounts
	  			  	
	 0 - 135
	  	 	included	  	
	 > 135
	  	$	 9.75	  	per account
			
	 Money Talks Transactions
	  			  	
	 0 - 375,000
	  	 	included	  	
	 > 375,000
	  	$	 0.012	  	per transaction
			
	 Transmissions
	  			  	
	 POD/Bulk file/Exc BF//Statement Fine Sort/DDA/GL
	  	 	included	  	
	 Special Data and all other
	  	$	 8.00	  	per transmission
			
	 Tape Processing
	  			  	
	 Insurance and Credit Bureau Tapes
	  	 	included	  	
	 Master file unload tapes
	  	$	 20.00	  	per tape
			
	 On-Us Fraud Detection (Carreker)
	  	$	0.0005	  	per item
			
	 Business Intelligence Center1
	  			  	
	 User Fees
	  			  	
	 Casual User
	  			  	
	 1 - 50 Users
	  	$	 7.00	  	per user
	 > 50 Users
	  	$	 6.00	  	per user
	 Advanced User
	  			  	
	 1 - 150 Users
	  	$	 16.00	  	per user
	 > 150 Users
	  	$	 14.00	  	per user
	 Casual Report Creator
	  	$	 40.00	  	per user
	 Advanced Report Creator
	  	$	165.00	  	per user
			
	 Dimensional Data Warehouse Hosting/Support/Maintenance
	  			  	
	 Accounts*
	  			  	
	 1 - 1,750,000
	  	$	 0.022	  	per account
	 1,750,001 - 2,500,000
	  	$	 0.019	  	per account
	 > 2,500,000
	  	$	 0.005	  	per account
	  
 *   Account volume includes deposit, GL, account analysis, internet banking, credit card, trust, and Cardbase accounts; CIS customers, loan notes, and potential other third party accounts.

			
	 Transactions
	  	 	included	  	

  

					
	© 2003, Metavante Corporation	 	6	 	

						
	 Concurrent Information Products/BIC
	  			  	
	 User and Hosting Fees
	  			  	
	 First 12 months after implementation
	  	 	included	  	
	 >12 months
	  	$	 10,000	  	per month
	  
 1   Note: Current Information Products pricing applies
until 7/1/04 or conversion date, whichever is later.
  
 There will be no price increase for BIC the new contract term.

			
	 TellerInsight2
	  			  	
	 License Fees
	  	 	amortized	  	
	 1 - 70 locations
	  	$	2,500.00	  	per location - one time fee
	 71 - 100 locations
	  	$	2,000.00	  	per location - one time fee
	 > 100 locations
	  			  	
			
	 Support/ Maintenance/Usage
	  			  	
	 1 - 70 locations
	  	$	 100.00	  	per location
	 > 70 locations
	  	$	 75.00	  	per location

  

	2	 First Midwest is eligible for a monthly credit of $8,333.33 for a maximum of 60 months. The credit will be given only if First Midwest installs
TellerInsight, and will applied to the monthly invoice beginning the first month after the installation is completed. PCTeller will be supported through 12/31/2005, unless otherwise agreed to by both parties on terms to extend the support.

  

			
	Internet Banking Services	  	7/04 6/30/09

 Fees are effective July 1,
2004. Fees for Internet Banking 
 Services are not subject to annual price increase. 
 All prices are monthly unless otherwise indicated. 
  

					
	Consumer Internet Banking	  	Fees	  	 
	 CIB Only Users (price includes end user support)
	  		  	
	 1 - 7,500
	  	1.75	  	per user
	 7,501 - 15,000
	  	1.50	  	per user
	 15,001 - 35,000
	  	1.25	  	per user
	 > 35,000
	  	0.30	  	per user
			
	 CIB Plus Bill Payment Users (price includes end user support)
	  		  	
	 1 - 7,500
	  	2.75	  	per user
	 7,501 - 25,000
	  	2.25	  	per user
	 > 25,000
	  	1.00	  	per user
			
	 Bill Payment Transactions
	  		  	
	 1 - 20,000
	  	0.35	  	per transaction
	 20,001 - 75,000
	  	0.32	  	per transaction
	 > 75,000
	  	0.17	  	per transaction

  

					
	© 2003, Metavante Corporation	 	7	 	

 Business Internet Banking Services, Fees and Charges 
 A. One-Time Implementation Fees 
  

			
	Business Internet Banking Standard Services Package includes	  	
	 •Bank Administration/Bank Mail
	  	N/A—Already Installed
	 •Basic Account Reporting (4 summary fields)
	  	
	 •Standard Account Reporting (6 summary fields)
	  	
	 •Premium Account Reporting (10 summary fields)
	  	
	 •Book and Express Account Transfers
	  	
	 •Stop Payment
	  	
	 •ACH Payments & Collections
	  	
	 •File Upload
	  	
	 •Pay-Anyone Bill Payment
	  	
		
	 Business Internet Banking Additional Optional Services
	  	
	 •*WebConnect for Quicken & Quickbooks
	  	$1,500
	 •Loan Reporting, Payments, and Advances
	  	$2,000 for First Midwest
	 •ACH Federal Tax Payments
	  	$1,500—waived for First Midwest
	 •Free-Form Wire Transfer
	  	$1,500
	 •Special Reports File Download
	  	$2,500 (per report)
	 •Client Billing Module
	  	$3,500 for First Midwest
	 •Check Imaging
	  	 Installation Fee of $7,500 includes all MVNT
 applications offering Check Image Access

  

	*	Additional Fees and separate agreement, for both Quicken and Quickbooks, with Intuit will apply 

	**	Additional Professional Services fees will apply if an online interface is required. 

	***	Professional Services fees may apply depending upon data source and format. 

  

			
	B. Monthly End User Fees	  	NOT USING
		
	*	  	

  

			
	Basic Business End User Fee	  	
	 •Basic Account Reporting (4 summary fields)
	  	$6.50
	 •Unlimited Detail Records
	  	
	 •Book & Express Account Transfers
	  	
	 •Unlimited Stop Payments
	  	
	 •Bill Payment
	  	Includes up to 2 accounts
		  	3               
	Micro Business End User Fee	  	
	 •Basic Account Reporting (six summary fields)
	  	$8.00
	 •Unlimited Detail Records
	  	
	 •Book & Express Account Transfers
	  	
	 •Unlimited Stop Payments
	  	
	 •ACH Payments & Collections
	  	
	 •ACH File Upload
	  	
	 •Bill Payment
	  	Includes up to 3 accounts

  

					
	© 2003, Metavante Corporation	 	8	 	

			
	Small Business End User Fee	  	
	 •Standard Account Reporting (up to 6 summary fields)
	  	$9.50
	 •Unlimited Detail Records
	  	
	 •Book and Express Account Transfers
	  	
	 •Unlimited Stop Payments
	  	
	 •Bill Payment
	  	
	 •Wire Transfers—Ticket Print (Repetitive & Free-Form)
	  	
	 •ACH Payments & Collections (including Fed Tax Payments)
	  	Includes up to 7 accounts
	 •File Upload
	  	$3.00 per account over 7
		
	Midsize Business End User Fee	  	
	 •Premium Account Reporting (up to 10 summary fields)
	  	$25.00
	 •Unlimited Detail Records
	  	
	 •Book & Express Account Transfers
	  	
	 •Unlimited Stop Payments
	  	
	 •Bill Payment
	  	
	 •Wire Transfer—Ticket Print (Repetitive & Free Form)
	  	
	 •ACH Payments & Collections (including Fed Tax Payments)
	  	
	 •ACH File Upload
  
 Includes unlimited file uploads and no per item fees per
file
	  	 Includes up to 15 accounts
 $3.00 per account over 15

		
	Additional End User Services and Fees	  	
	 •Special Reports Download—if installed (available in Micro, Small Business, and Midsize Business packages) Includes
unlimited downloads
	  	N/C
	 •WebConnect for Quickbooks—if installed (available in Micro, Small Business, and Midsize Business
packages)
	  	N/C
	 •Loan Reporting, Payments, and Advances (available in Micro, Small Business, and Midsize Business packages) Unlimited
payments and
	  	N/C
	 •Check Image Retrieval—if installed (available in Micro, Small Business, and Midsize Business packages)
	  	N/C
	 •End User Support Fee (optional)—7:00 a.m. to 7:00 p.m.
	  	$2.75 per month per user

  

					
	© 2003, Metavante Corporation	 	9	 	

			
	 Transaction Fees
	  	
	 •ACH Payment or Collection
	  	$0.05/ Item
	 •ACH Addenda Record
	  	$0.02 / Item
	 •Wire Transfer
	  	$1.00 / Wire
	 •Bill Payment
	  	$0.33 / Payment
		
	 Other Service Fees
	  	
	 Fulfillment
	  	
	 •Fulfillment Kit
	  	$10.00/ Customer
	 •Re-distribution Fee
	  	Cost + 10%
	 •Returned for Bad Address
	  	Cost + 10%
	 •International
	  	Cost + 10%
	 Billing
	  	
	 •Client Billing Monthly Maintenance—if installed (Direct Debit or upload to Account Analysis system)
	  	$150.00/ month
	 •Detail Bank Billing Invoice on Paper
	  	$1.00 / page
	 •Automatic Transmission Electronic Invoice Detail File
	  	$50.00 / month
	 •Manual Transmission Electronic Invoice Detail File
	  	$200.00 / month
	 •Add/Change Billing Information
	  	$150.00 / hour
	 ACH & Wire
	  	
	 •Add New ACH Batch or Change Existing ACH Batch Configuration
	  	$150.00 / hour
	 Bill Payment
	  	
	 •Bill Payment Check Photocopy
	  	$3.00 / copy
	 •Bill Payment Stop Payment Request
	  	$15.00 / request
	 •Bill Payment NSF Returned Item Fee
	  	$15.00 / item
	 Check Imaging
	  	
	 •Annual Maintenance
	  	$500.00 per block of 10,000 image requests per bank per month.
	 Other
	  	
	 •Add’l Special Reports Download Setup
	  	$2,500.00 / report
	 •BAI Code Changes
	  	$150.00 / hour
	 •BAI File Backout
	  	$50.00 / request
	 •Bank Profile Changes
	  	$150.00 / hour
	 •End User Setup / Change
	  	$50.00 / hour
	 •Enable Deleted User
	  	$20.00 / user
	 •Restore Deleted User Data
	  	$50.00 / user
	 •Customer Data Backout
	  	$150.00 / hour
	 •Customer Data Restore
	  	$150.00 / hour
	 •SSL Website Registration
	  	$1,000.00 / year
	
	 Services Requiring Custom Professional Services Quote

	 •Online Interface to Customer’s Wire Transfer System

	 •Customization not included in Current Branding

	 •Custom Product Demo

	 •Conversion of Existing Client Base to MVNT Business Internet Banking

  

					
	© 2003, Metavante Corporation	 	10	 	

 EFD FEES 
 Fees are effective July 1, 2004 
 Fees are not subject to annual increase. 
 All fees are monthly unless otherwise indicated. 
  

							
	EFT and Card Services	  	 	  	Rate	  	 
				
	 Terminal Management
	  		  		  	
	 ATM Terminal Support
	  		  	30.00	  	per terminal
	 Dial ATM Terminal Support
	  		  	30.00	  	per terminal
	 Dial ATM Terminal Cost
	  		  	0.055	  	per transaction
	 ATM Surcharging Terminal Support
	  		  	Waived	  	
				
	 Card Management
	  		  		  	
	 Card Management Base Fee (Includes CMSe)
	  		  	175.00	  	per institution
	 Cardholder Account Fee
	  		  	0.020	  	per cardholder account
	 Debit Card Account Fee
	  		  	Waived	  	
	 Card Account File (CAF)
	  		  	Waived	  	
	 Online cardholder verification
	  		  	Waived	  	
	 Card activation fee
	  		  	Waived	  	
	 Chargebacks/requests for copies
	  		  	Waived	  	
				
	 Transaction Processing
	  		  		  	
	 Transaction Switch/Route Fee
	  	1-1,000,000	  	0.0090	  	per transaction
		  	1,000,001 - 2,000,000	  	0.0080	  	per transaction
		  	>2,000,000	  	0.0050	  	per transaction
				
	 ATM/POS (Pin) Authorization Fee
	  	1-1,000,000	  	0.0300	  	per authorization
		  	1,000,001 - 2,000,000	  	0.0280	  	per authorization
		  	>2,000,000	  	0.0200	  	per authorization
				
	 Debit POS (Signature) Authorization Fee
	  	1-1,000,000	  	0.0450	  	per authorization
		  	1,000,001 - 2,000,000	  	0.0430	  	per authorization
		  	2,000,001 - 4,000,000	  	0.0410	  	per authorization
		  	>4,000,000	  	0.0200	  	per authorization
				
	 Debit POS (Signature) Settle Fee
	  		  	Waived	  	per settled transaction

  

					
	© 2003, Metavante Corporation	 	11	 	

							
	 PRISM Neural Network Support (Fraud Management):
	  	
	 PRISM Account Fee
	  		  	Waived	  	
	 PRISM Authorization Scoring Fee
	  	1-2,000,000	  	0.007	  	per authorized transaction
		  	2,000,001 - 4,000,000	  	0.006	  	per authorized transaction
		  	>4,000,000	  	0.002	  	per authorized transaction
				
	 Verified by Visa
	  		  		  	
	 One time Debit Card Startup
	  		  	200.000	  	per institution
	 Web Site Hosting Fee
	  		  	Waived	  	per institution
	 User Fee-Registration Fee
	  		  	0.075	  	per card
	 Authentication Fee
	  		  	0.010	  	per attempt
	 Customer Support
	  		  	included	  	
				
	 Card Personalization
	  		  		  	
	 Generis ATM & Debit Card Program*
	  		  		  	
	 Per Order Submission Fee
	  		  	Waived	  	per order per card type
	 Card Production-ATM Cards
	  		  	0.60	  	per card
	 Card Production-Standard Debit Cards
	  		  	0.75	  	per card
	 PINS/Pre-/Post-Mailers
	  		  	0.25	  	per Pin
	 Standard Card Carrier - Debit
	  		  	0.13	  	per carrier
	 Standard Card Carrier - ATM
	  		  	0.13	  	per carrier
	 Standard Activation Label - Visa
	  		  	Waived	  	per label
				
	 Additional/Optional Services
	  		  		  	
	 Add for Thermal Print Second Side
	  		  	0.05	  	per side
	 Duplex Carrier Print
	  		  	0.05	  	per form
	 Customer Card Carrier Setup Fee
	  		  	5.00	  	per issuer ID/program
	 Custom Activation Label Setup Fee
	  		  	5.00	  	per issuer ID/program
	 Custom Activation Label
	  		  	0.05	  	per card
	 Insert Setup Fee
	  		  	5.00	  	per issuer ID/program
	 Insert
	  		  	Waived	  	per insert
	 Envelopes
	  		  	0.06	  	per envelope
	 CVC/CVV/Indent Print on Back of Card
	  		  	0.05	  	per card
	 Indent Print Front of Card
	  		  	0.05	  	per card
	 Postage
	  		  	Actual	  	

  

					
	© 2003, Metavante Corporation	 	12	 	

							
	 Special Services
	  		  		  	
	 Emergency Cards
	  		  	10.00	  	per card
	 Expedited Card
	  		  	Waived	  	per card
	 Pull & Destroy
	  		  	Waived	  	per card
	 Pull & Re-address
	  		  	Waived	  	per card
	 Pull & Overnight
	  		  	Waived	  	per card
	 Recovered Card Processing
	  		  	10.00	  	per card
				
	 Network Services
	  		  		  	
	 On-Line Host Interface (applies to non core processing clients)
	  		  	500.00	  	per interface
	 Metavante Network Admin Fee
	  		  	75.00	  	per institution
	 Plus/Cirrus Duality Fee
	  		  	75.00	  	per network
	 Regional Network Fee - EDS/ Cash
	  		  	Waived	  	
	 Regional Network Fee - ITS
	  		  	Waived	  	
	 Telecommunication
	  		  	Quote	  	
				
	 Other Services
	  		  		  	
	 Web Based Adjustment
	  		  	Waived	  	per adjustment
	 Debit Card Compliance/Processing Fee ($500 max.)
	  		  	Waived	  	
	 Debit Card Lost/Stolen Reports by Metavante
	  		  	8.25	  	per account
	 Activity/ Balance File Transmission Fee
	  		  	Waived	  	per transmission
				
	 *  Custom ATM & Debit Card Programs Available
	  		  	Quote	  	

 Note: New services will be billed according to the then current price. 
  

					
	© 2003, Metavante Corporation	 	13	 	

 All Other Services 
 Metavante Corporation 
 Price Schedule 
 Prepared for: First Midwest Bancorp 
  

								
	 	  	 	  	 Rate
	  	 
				
	 Miscellaneous Services
	  			  		  	
		
	 Programming Services
	  	 	25% discount off then current price
				
	 Services Continuity
	  	$	1,250.00	  		  	per month
				
	 EFT/Card Services
	  			  		  	
				
	 VISA processing guarantee fee
	  			  	pass through	  	
	 VISA key merchant incentive
	  			  	pass through	  	
	 VISA compliance fee
	  			  	pass through	  	
				
	 Other Services
	  			  		  	
				
	 Router maintenance
	  			  	pass through	  	
	 Treasury Connection network access (MWAN)
	  			  	pass through	  	
	 Sales tax
	  			  	pass through	  	
	 Mail
	  			  	pass through	  	
	 UPS
	  			  	pass through	  	
				
	 Optional Services1
	  			  		  	
				
	 	  	 	  	 Rate
	  	 
				
	 Enterprise Contact Management
	  			  		  	
				
	One Time Fees	  			  		  	
	 Enterprise License Fee for up to 70 locations
	  			  	No charge	  	
				
	 Professional Services (includes project management, business consulting, customization, solution acceptance, train-the-trainer,
and post implementation business consulting follow-up)
	  			  	$ 105,000	  	
				
	 Fee subject to change based on additional due diligence and changes to FMB organization after 1/1/04
	  			  		  	

  

					
	© 2003, Metavante Corporation	 	14	 	

								
	 Monthly Fees
	  		  			  	
	 Hosting/Maintenance/Support for up to 70 locations
	  		  	$	 35,000	  	per month
				
	 Additional Locations
	  		  			  	
	 License Fee
	  		  	$	 12,500	  	per additional location
	 Hosting/Maintenance/Support
	  		  	$	 400	  	per add’l location per month
				
	 BankerInsight
	  		  			  	
				
	 One Time Fees
	  		  			  	
	 Enterprise License Fee for up to 71 locations (banking offices+call center)
	  		  	 	No charge	  	
				
	 Implementation//Customization - Deposits only
	  		  	$	 150,000	  	
	 Fee subject to change based on additional due diligence and changes to FMB organization after 1/1/04.
	  		  			  	
				
	 Monthly Fees
	  		  			  	
	 Hosting/Maintenance/Support for up to 71 locations
	  		  	$	 12,500	  	per month
				
	 Additional Locations
	  		  			  	
	 License Fee
	  		  	$	 10,000	  	per additional location
	 Hosting/ Maintenance/Support
	  		  	$	 125	  	per add’l location per month

  

	1	 Prices valid for 90 days from contract signing date. 

  

					
	© 2003, Metavante Corporation	 	15	 	

 EXHIBIT D 
 SPECIAL CONSIDERATIONS 
 The following Special Considerations have been
mutually agreed to by the parties and do hereby alter, amend and modify the Agreement and supersede and take precedence over any conflicting provisions contained in the Agreement. All other terms and conditions contained in the Agreement shall
continue in full force and effect. 
  

	1.	Cornerstone Services. The parties have agreed that the final terms and pricing as set forth herein shall be treated as strictly confidential and shall not be
made available to any member of the staff of Cornerstone Services. 

  

	1.	Control of Information 

 The Business Intelligence Center (“BIC”) offers a vendor-independent financial services model to enable clients to use data warehouse to gain more insight into their business performance. The Business Intelligence Center can be
used as a competitive differentiator, allowing clients to perform more complex analysis, track progress against goals, and use the resulting insight to develop and modify pricing, promotion, and performance strategies. This model leverages open data
integration capabilities and industry-leading business intelligence tools that have the flexibility to meet a wide variety of end users. 
 The BIC solution utilizes tools from Business Objects of America to enable more users within a financial institution to take advantage of data analysis either as a casual user, a manager making key
business decisions, or a power user responsible for more complex execution of analytic functions. The tools also give the ability to bring in data from non-Metavante systems for analysis. 
  

	 	i.	The BIC solution has many options for installation that allows Customer total ownership of all their information. Further due diligence would help Metavante understand
the business requirements under which Customer makes this request. Upon completion of the due diligence, Metavante would present its recommendations. There are multiple scenarios possible ranging from a download of information from the BIC databases
to physically housing portions of the database at Customer’s location. 

  

	 	ii.	Metavante will provide a copy of the BIC data dictionary upon request to illustrate the types of data currently available. 

  

	 	iii.	Today, the BIC receives sales session information from BankerInsight, and teller transactions and electronic journal information from TellerInsight. The Metavante
professional services team is available to build the integration capabilities to other platform systems such as ARGO. This would be included as part of the 10,000-hour commitment made previously. 

  

	 	iv.	Today, Metavante provides daily and monthly refreshes of data in a nightly batch load process. In addition, for some clients who maintain their own universes, Metavante
provides a monthly update of the universes that incorporates any maintenance, and enhancement changes it has made over the course of the month. Once all deployment requirements of Customer are defined, Metavante can provide further detail on formats
and other requirements that would be unique to their environment. 

  

	 	v.	Hardware, software, database and other requirements will be provided in further discussion once all requirements for deployment are understood.

  

	 	vi.	The support model is contingent upon the deployment option chosen. Upon further due diligence to define the deployment option, Metavante would propose a recommendation
for support that may include preparation and delivery of the data, troubleshooting issues, and user education regarding the data structures. 

  

	2.	Buyout Options (Customer) 

 See Exhibit E attached hereto and made a part hereof. 
  

	3.	Product/Functionality Delivery Schedules 

 Browser access to Deposits, Loans (Operational Desktop equivalent), and CIS will be available 3rd Quarter 2004. Additional functionality is planned for Phase II. The delivery schedule for Phase II has not been
finalized, but the date would be available within 60-days of contract signing. 
  

					
	© 2003, Metavante Corporation	 	16	 	

 TellerInsight is available now with a new release coming in January 2004. A conversion
request may be submitted as usual. 
 Metavante will use its best efforts to provide planned release schedules for any product
described in the Request for Proposal within 60-days of signing this Amendment. 
  

	4.	Trust System Concerns – Commitment to “fix” the Trust System 

 Metavante shall work with the product areas within the Trust Division to help personnel leverage current technology in support of enhancing
the service delivery and operating models. 
 Customer agrees to receive Trust Processing Services from Metavante as further
described on Exhibit G. 
 The Revenue consulting project will be invoiced in full as part of the June invoice and closeout of
the current contract. If the allotment bucket does not contain the needed funding, the difference will be assessed against the prepaid funding account set up by the new contract. 
  

	6.	Pricing for 2004 

 The new
contract and pricing is effective July 1, 2004, and runs through June 30, 2014. 
  

	7.	Pricing for the first six months of 2004 

 The discounts put in place for 2003 shall remain in place through June 30, 2004, and include re-instatement of the allocation of sixty (60) programming hours per month. This has a value of
$160,500 in 2004. The re-pricing for July 1, 2003, that was delayed until January 1, 2004, will be suspended. Also, Metavante will waive the buyout for CoVest, which is estimated at $350,000. The total hard dollar benefit to Customer in
the first half of 2004 is $510,500. 
  

	8.	Conversion Costs 

 As it
relates to the cost of converting bank acquisitions by Customer, Metavante will provide: 
  

			
	Years 1 thru 3	  	75% discount
	Years 4 thru 7	  	50% discount
	Years 8 thru 10	  	25% discount

  

	9.	Desk Top Browser (Operational Desktop and 3270 replacement) 

 An enterprise license for Metavante’s desktop browser is included in the revised pricing. 
  

	10.	Acquisition Account Volumes 

 The pricing based on Customer’s growth scenarios is not dependent on how that growth occurs - organic and/or acquisition account growth. 
  

	11.	Language on Additional Services 

 Metavante has and will provide a number of new products and services over the term of the Agreement. Metavante will provide a minimum twenty percent (20%) discount on products and services (not applicable to third party products or
services sold or re-sold by Metavante). Metavante will use reasonable efforts to work with Customer to build a business case with defined value for Customer. 
  

					
	© 2003, Metavante Corporation	 	17	 	

	12.	Openness to Third-Party Software 

 With Metavante’s recent and continued investments into middleware and Connectware architecture, Metavante has over sixty (60) third-party systems integrated into the Metavante systems. 
  

	13.	Optional Branch Suite Solution 

 As with any provider, Metavante has included the interfaces of its Branch Suite into its core banking systems. While it is nearly impossible to understand the scope and cost of integrating a third-party suite for which detailed
specifications have not been provided, Metavante provides the following: 
  

	 	1.	If Customer elects to deploy Metavante’s TellerInsight, Metavante will provide Customer a $100,000 credit per year for the first five years of the TellerInsight
deployment. 

  

	 	2.	If, Customer elects to use Argo as the third-party branch solution, Metavante will provide its message set ( industry standards based) to Argo and will work with them
to build and test the interface. Metavante will commit 10,000 hours to this project. If Metavante’s project requirements take less than 10,000 hours, Metavante will credit Customer the equivalent (at the then current rate) of the remaining
hours towards the costs that Argo would invoice related to the project. Historically the third-party vendor also commits to a portion of the work in exchange for the interface to their product. Additional hours would be made available to the project
at fifty (50%) discount to Metavante’s then current date. 

  

	14.	Ability to Detach without Penalty Internet Banking and ATM Services at any Point in the Contract 

 Customer will have the option to remove without penalty, without notice, and without right of first refusal, Internet Banking Services
(Consumer and Business) and Credit Card (consumer) at any time. 
 Customer will have the option to remove without penalty ATM,
Credit Card (business), and Wealth Management Services after July 1, 2007. 
  

	 	1.	Unless the cause is to move to an in-house solution for strategic reasons, Metavante will have the right of its first refusal on the terms that would cause Customer to
remove these services. 

  

	 	2.	Customer will be required to provide a twelve-month notice of termination of these services. 

  

	15.	Ability to use TCPIP communications protocol with Metavante for all applications 

 Metavante is positioned to move TCPIP communications with all applications Customer uses or are proposed to use. There are four areas that
would need to be addressed to move from SNA to TCPIP protocol, each area will require Customer to upgrade some combination of equipment, emulators, and/or software. In one case an SNS backbone conversion would need to be performed. 
  

	 	1.	3270-type traffic would need to switch from SNA to CGS. All current emulators would need to be upgraded to work with the new protocol. The solution requires a
commitment to an SNS backbone. 

 This solution includes changing the Broadwing backbone to an SNS backbone,
eliminates the need for the current continuity fee of $1250/month, and allows for TCPIP for all 3270-type traffic. Further due diligence is required, but with what is known today the related costs are: 
  

				
	 Cost to Customer (see note below)
	  		
	 One Time
	  	$	5,315.00
	 Monthly Ongoing
	  	$	5,000.00

 Metavante
understands the Broadwing contract is not due for sometime. If the desire would be to move to TCPIP before that time, Metavante would explore, with Customer, ways to lower a buyout of that contract. 
  

					
	© 2003, Metavante Corporation	 	18	 	

 Note: The current proposal included the Broadwing backbone at $4,000/month and the
disaster recovery of $150/month. This nets to the $5000/month SNS fee, which includes the backbone, disaster recovery connections, and CGS to handle TCPIP. Impact to the current pricing would be $250/month lower for this portion of the service.

  

	 	2.	Metavante has multiple customers on TCPIP ATMs today. Each Customer ATM would need to have an upgrade to handle TCPIP protocol. 

  

	 	3.	VRU. Metavante is in the beginning of a project to communicate with Customer’s new VRU using the TCPIP protocol and Connectware TCPIP. The current Argo Connectware
solution would need to be upgraded to Connectware TCPIP and all host communications that use either host connect or the old HDPs would need to be upgraded to Connectware TCPIP. 

  

	 	4.	BARR RJE. Metavante can do direct TCPIP with IBM printers you have installed using the RSC server that drives them and some software changes. It is unknown if the
Wausau part of the solution would run with TCPIP protocol. 

  

	16.	Credit Summary 

 The
credit is contingent on Customer hitting aggressive levels of account growth. 
  

															
	 Year#
	  	Date of Eligibility#	  	Credit Start Date	  	Credit End Date	  	Minimum Required
Core Account
Volume*	  	Annual credit
amount prorated
over 12 months	  	Cumulative Total
	 1**
	  	6/30/2004	  	7/1/2004	  	6/30/2005	  		  	$	0	  	$	0
	 2
	  	6/30/2005	  	7/1/2005	  	6/30/2006	  	671,715	  	$	300,000	  	$	300,000
	 3
	  	6/30/2006	  	7/1/2006	  	6/30/2007	  	738,887	  	$	300,000	  	$	600,000
	 4
	  	6/30/2007	  	7/1/2007	  	6/30/2008	  	812,775	  	$	400,000	  	$	1,000,000
	 5
	  	6/30/2008	  	7/1/2008	  	6/30/2009	  	894,053	  	$	400,000	  	$	1,400,000
	 6
	  	6/30/2009	  	7/1/2009	  	6/30/2010	  	983,458	  	$	400,000	  	$	1,800,000
	 7
	  	6/30/2010	  	7/1/2010	  	6/30/2011	  	1,081,804	  	$	500,000	  	$	2,300,000
	 8
	  	6/30/2011	  	7/1/2011	  	6/30/2012	  	1,189,984	  	$	500,000	  	$	2,800,000
	 9
	  	6/30/2012	  	7/1/2012	  	6/30/2013	  	1,308,983	  	$	600,000	  	$	3,400,000
	 10
	  	6/30/2013	  	7/1/2013	  	6/30/2014	  	1,439,881	  	$	600,000	  	$	4,000,000

  

	#	Eligibility is determined on an annual basis, based on June billing volumes. 

	*	Based on total number of open/closed deposit accounts and open/paid loan notes. 

 Closed accounts and paid notes above 18% of total core accounts will not be used in determining eligibility of the credit. 
 Training and test bank accounts not included in the eligible volume. 
  

	**	no credit in year 1 

 Example: As of June 30, 2005, Customer has achieved 671,715 Deposit accounts and loan notes. Customer will receive monthly credits beginning July 31, 2005 and proceeding for 12 months totaling $300,000. If on June 30,
2006, Customer has reached 725,000 Deposit accounts and loan notes; Customer will receive no credits for the following 12 months. 
  

					
	© 2003, Metavante Corporation	 	19	 	

	17.	Connectware Pricing for a complete Argo Solution or other third-party front-end 

  

			
	 Financial Connectware Transaction
 Argo solution functionality present in the current releases and for new functionality added in the future.
	  	No fee
		
	If Customer chooses another third-party platform solution over Argo, transaction activity equal to the Metavante proposed solution of TI, BI, and ECM.	  	No fee
		
	Host Connect (One Source), Transfer Connect for Appro, Shared VRU for Card Activation; New Applications (not part of an Argo solution)	  	
		
	 0-600,000
 600,001 to 1,000,000
 > 1,000,000
	  	No fee
 $0.005 per transaction
 $0.002 per transaction

  

	18.	Co Vest Conversion Costs 

 The cost for the conversion of data related to the Co Vest acquisition will be waived. Non-data related items would be completed at the contract rate of $112.50 or as negotiated (Special Mortgage servicing training and support, Special tape
handling and processing for conversion to BIB, extension of online availability of Co Vest files, and other similar items). 
  

	19.	Availability of XML version of Connectware 

 Metavante commits to deliver the product upgrade to XML at no extra license fee. Metavante is prepared to focus on this project with the commitment of Customer to work through the final design and
business requirements with Metavante. The click charges are covered in section 17 of this document. 
 Connectware Programs

 FinancialConnect (current) 
  

	 	•	 	 C++ 

  

	 	•	 	 JAVA 

  

	 	•	 	 COBOL 

 XMLConnect (future) 
 Brief Description of Connectware Services 
 Connectware Programs Solutions – Ability to interface real time to third party applications. 
 FinancialConnect (C++, JAVA, COBOL) – A real time interface to the Metavante Deposit, Loan, CIS and Cardbase Systems. Uses for
FinancialConnect include Internet banking, VRU/IVR, Branch Automation, wire transfers, loan origination and return items (version 4.52). 
 FinancialConnect-XML-will be available at a future date. 
  

	20.	ECM Integration 

 As
discussed, ECM and Carit are similar in functionally and there would not be a need to have both systems installed. If the decision is to use ECM, the integration in the Metavante solution is complete. The integration into the ARGO solution would be
covered as part of section 13 of this document. If the decision is Carit, the integration in to Metavante Systems is also covered in Section 13. 
  

	21.	Definition and use of the “High Availability” area 

 Business Need / Current Situation 
 The focus of this project is to meet
Customer’s needs for “hardening” of the processing environment. This includes the following general requirements: 
  

	 	•	 	 Provide a high availability systems environment approaching 24x7 with minimal maintenance and system upgrade outage windows, and minimal impact from
batch processing windows 

  

					
	© 2003, Metavante Corporation	 	20	 	

	 	•	 	 Automated co-ordination of Metavante batch processing cycle with the Customer’s account updating processes for balance and transaction information

  

	 	•	 	 Eliminate unavailability of on-line transactions due to “blackout period” for batch processing 

  

	 	•	 	 Address miscellaneous anomalies or gaps in availability of information 

  

	 	•	 	 Dividend information for Anchor accounts 

  

	 	•	 	 Finance charge information for Northern line accounts 

  

	 	•	 	 EFT/Cardbase information consistency 

  

	 	•	 	 Correction to Stop Delete services 

 The business benefits would include: 
  

	 	•	 	 High availability increases end-customer satisfaction with direct access systems such as VRU and Internet Banking 

  

	 	•	 	 Ability to extend hours of customer service 

  

	 	•	 	 Improved ability to service customers across time zones 

 Approach 
 The approach proposed for 2004 includes the following three efforts: 
 Automated coordination / synchronization of
Metavante batch processing with the Customer’s account updating processes for balance and transaction information 
  

	 	•	 	 Eliminate unavailability of on-line transactions due to “blackout period” for batch processing 

  

	 	•	 	 Address miscellaneous anomalies or gaps in availability information 

  

	 	•	 	 To be defined 

 Project Deliverables 
 Project deliverables for each of the 3 efforts will include high-level analysis and
documentation of the following: 
  

	 	•	 	 Initial scope document 

  

	 	•	 	 Ball-park estimate(s) 

  

	 	•	 	 Business requirements document and Customer sign-off 

  

	 	•	 	 Refined, preliminary estimate 

  

	 	•	 	 Functional and Technical design documents 

  

	 	•	 	 Detailed estimate and Customer sign-off 

  

	 	•	 	 Implementation/Project Plan 

  

	 	•	 	 Phased implementation of solution 

 Project Plan and Timeline 
  

					
	 Task Description
	  	Timeframe	  	 Deliverable

			
	 1.      Planning - Phase I Requirements
	  		  	Scope document and requirements documents
			
	 2.      Planning - Phase II - Inception and Elaboration
	  		  	Requirements review and sign-offs
			
	 3.      Implementation - Phase I
	  		  	Detailed functional and technical designs, sign-off, initial component build
			
	 4.      Implementation - Phase II
	  		  	Completed high availability improvements, pilot

  

					
	© 2003, Metavante Corporation	 	21	 	

 Project Team 
 A project team comprised of individuals from Metavante and Customer will be assembled for the life of the project. Throughout the project,
regular team meetings will be held, as appropriate, to discuss the tasks that have been accomplished, any issues or problems, and tasks to be completed in the following period. 
  

			
	 Metavante Executive Sponsor
	  	Jim Dempster
		
	TNT Executive Sponsor	  	Kent Belasco
		
	Metavante Project Manager	  	TBD
		
	FMB Project Team members	  	 •   Designated project lead: TBD
 •   Technical resources on an ‘as needed’ basis

		
	Metavante Team Members	  	 Resources ‘as needed’: TBD
 •   

 Preliminary Requirements 
  

	 	•	 	 Eliminate unavailability of on-line transactions due to “blackout period” for batch processing 

  

	 	•	 	 To be jointly defined 

  

	 	•	 	 Address miscellaneous anomalies or gaps in availability of information 

  

	 	•	 	 To be jointly defined 

  

	22.	Commitment to include Customer in product direction, design, and delivery process for products involved with interface to online delivery systems and high
performance options. 

 Initially, Customer has identified John Hudak as its representative to participate with
Metavante. These projects and focus groups come under the sponsorships of Jim Dempster. Metavante welcomes John’s input and participation in definition of the business requirements and prioritization on delivery of the components. Ongoing, John
Hudak will be included in focus groups related to this area to work with Metavante on future direction and delivery. 
  

					
	© 2003, Metavante Corporation	 	22	 	

 EXHIBIT E 
 TERMINATION FEE SCHEDULE 
 1. Termination for Convenience. Except for
situations described in Section 2, Section 3, and Section 4 below, in the event that Customer terminates this Agreement or Metavante terminates this Agreement pursuant to Section 11.2 or 11.3, Customer shall pay a Termination Fee
in the amount of forty percent (40%) of the Estimated Remaining Value, not to exceed twenty million dollars ($20,000,000). The Termination Fee shall be paid prior to the Effective Date of Termination of the Agreement or Service, as applicable.
In addition to the foregoing, Customer shall pay to Metavante any amortized but unpaid Conversion fees and all reasonable costs in connection with the disposition of equipment, facilities and contracts specifically related to Metavante’s
performance of the Services under this Agreement. 
 2. Termination for Change in Control of Customer. In the event that Customer shall
experience a Change in Control, Customer may, upon providing 180 days prior written notice to Metavante, terminate the Agreement and pay to Metavante a Termination Fee determined as follows: 
  

			
	 Months into Contract
	  	 Equivalent months of Metavante Fees in
Buyout*

	0 – 36	  	12
	37 – 60	  	9
	61 – 84	  	6
	85 – 108	  	5
	109 – 120	  	3

  

	*	Fees will be calculated using the average of the three previous monthly invoices and multiplying by the number of months set forth in this column. Months into Contract
will be measured based on the date of execution of this Amendment. 

 This Termination Fee will be capped in the
amount of $6,000,000. The Termination Fee shall be paid prior to the Effective Date of Termination of the Agreement or Service, as applicable. In addition to the foregoing, Customer shall pay to Metavante any amortized but unpaid Conversion fees and
all reasonable costs in connection with the disposition of equipment, facilities and contracts specifically related to Metavante’s performance of the Services under this Agreement. 
 3. Termination for Change of Control of Metavante. “Change in Control” of Metavante shall be defined as a change in the ownership of more than 50% of the voting securities of Metavante to an
unaffiliated Third Party. It will specifically exclude any initial public offering of Metavante. If there is a Change in Control of Metavante (as defined) during the Term of this renewal Amendment, Customer shall have the right to terminate the
Agreement without payment of a termination fee, provided that Customer exercises this right in writing within one hundred eighty (180) days after written notification to it of the Change in Control; and (i) the acquirer has financial
industry processing experience and has a net worth, measured prior to the acquisition of controlling interest in Metavante (“Net Worth”), of less than $375 million; or (ii) the acquirer does not have financial industry processing
experience and has a Net Worth of less than $500 million; or (iii) the acquirer is either BISYS Group, Inc. or Intercept, Inc., Notwithstanding the foregoing sentence, during the first five (5) years after the date of this renewal,
Customer shall have the right to terminate the Agreement by delivering written notice to Metavante, within sixty (60) days following notification of a Change in Control of Metavante, accompanied by a payment equal to the amounts payable by
Customer under the Agreement for the prior twelve (12) calendar months. 
 4. Termination for Cause by Customer. If Customer terminates
this Agreement in accordance with Section 11.2 or 11.3 of the Agreement, then Customer shall not be obligated to pay Metavante the Termination Fee. 
 5. Termination Fee. The Termination Fee shall be an amount equal to forty (40%) of the Estimated Remaining Value, not to exceed twenty million dollars ($20,000,000) of the terminated Services.

  

					
	© 2003, Metavante Corporation	 	23	 	

 6. Rebate of Termination Fee. Subject to Metavante’ rights under Section 8 below, Customer shall
receive a rebate of a portion of any Termination Fee paid by Customer hereunder in the event that Customer shall enter into a new exclusive agreement with Metavante to receive the Initial Services within six (6) months following the Effective
Date of Termination. Such rebate shall be determined according to the following schedule: 
  

				
	 Number of Months Following Termination
	  	Rebate	 
	 1
	  	100	% 
	 2
	  	5/6	  
	 3
	  	4/6	  
	 4
	  	3/6	  
	 5
	  	2/6	  
	 6
	  	1/6	  

 7. Payment of Rebate. The
applicable rebate of the Termination Fee shall become payable to Customer upon execution of a new exclusive agreement for Initial Services by and between Customer and Metavante within six (6) months following the Effective Date of Termination
(the “New Agreement”). The terms of such New Agreement shall be as mutually agreed by the parties and nothing herein shall obligate Metavante or Customer to accept any terms or conditions, whether or not previously acceptable to either of
them. The rebate may be paid to Customer by Metavante, in its sole discretion, in the form of a discount to fees payable by Customer under the New Agreement or as a credit against implementation, conversion, training, or professional services fees
payable by Customer, or in such other manner as Metavante shall decide. 
 8. Revocation. Customer’s right to receive the rebate of the
Termination Fee as provided under Section 6 of this Schedule may not be cancelled or revoked except by a written instrument that is (a) signed by Metavante expressly revoking Customer’s right to receive such rebate; and
(b) delivered to Customer by Metavante within thirty (30) days following the date of termination of this Agreement. 
  

					
	© 2003, Metavante Corporation	 	24	 	

 EXHIBIT F 
 Master Service Level Schedule 
  

	I.	GENERAL 

  

	 	A.	Introduction 

 This
Schedule identifies Service Levels for the Services obtained by Customer from Metavante. These Service Levels are set forth in Exhibit A hereto. 
  

	 	B.	Reporting. Metavante shall provide reports of its performance against the Service Levels on a monthly basis. 

  

					
	© 2003, Metavante Corporation	 	25	 	

 EXHIBIT F-1 
 In this Exhibit F-1, “Processing Day” shall mean any Monday – Saturday which is not declared a holiday by the Federal Reserve
Board of Chicago. 
  

	A.	On-line Systems Availability 

 The applications subject to this Critical Service Level are the Deposit System, the Loan System, General Ledger, and CIS. 
  

	 	1.	Core Services 

 Each of
the Deposit System, Loan System, General Ledger, and CIS (the “Core Services”) shall be deemed “Available” for purposes of this Critical Services Level if it is able to be used by Customer’s end users in accordance with its
intended functionality, with all required database files and tables being accessible with current data (or previous Processing Day’s data outside scheduled hours of availability, as defined below). 
  

	 	a.	The Critical Service Level for On-Line Systems Availability is stated in terms of the percentage of the monthly Scheduled Hours of Availability that the application
actually is Available: “Scheduled Hours of Availability” shall mean, for each “Processing Day”, 7:00 a.m. to 10 p.m. CST/ CDT. Scheduled hours of Availability shall exclude scheduled outages for which Metavante needs to perform,
regular technical maintenance (e.g., NCP maintenance, CPU IPLs, DASD installs, IMS gens, etc.) This type of maintenance is performed Sundays between 2:00 a.m. and 6:00 a.m. CST/CDT, between 4:00 a.m. and 8:00 a.m. for West Coast locations, or
between 1:00 a.m. and 6:00 a.m. for some East Coast locations (the “Maintenance Window”). These activities may result in downtime during the Maintenance Window. In cases where other planned outages are necessary, Metavante shall provide
notice of any such planned outage using Metavante’s InfoSource notification system prior to the planned outage specifying the duration of the planned outage. Metavante shall use commercially reasonable efforts to effect planned outages during
the Maintenance Window. 

  

	 	b.	The Service Level for On-line System Availability for the Core Services is ninety-nine percent (99%). 

  

	B.	Critical Batch Report Delivery 

  

	 	1.	Batch Processing. This Critical Service Level measures the availability of Critical Operations Reports print files and report feeds, excluding eBanking.
“Critical Operations Reports” are defined as standard Loan System (R6000-R7530) and Deposit System (R1000-2640 and R-2699-R4998) Reports excluding Informatter. Metavante will initiate batch processing and have critical operations reports
available for transmission to Customer or available for print at an Metavante center within five (5) hours on all processing days in a calendar month [fifteen (15) hours at year-end] starting at the later of: (a) the on-line
access being disabled; or (b) Metavante receives all input date from Customer (the “Scheduled Delivery Times”). (Metavante’s obligation under this Service Level is subject to Customer meeting its data input commitment.) Metavante
must receive all input data from Customer by 1:00 a.m. CST/CDT. 

  

	 	2.	The Service Level for Critical Batch Report Delivery shall be: Not more than two (2) Processing Days per calendar month where the Critical Operation Reports are
not available by the Scheduled Delivery Time. A “miss” by Metavante is a failure to achieve this on any Processing Day. 

  

					
	© 2003, Metavante Corporation	 	26	 	

	C.	Network Availability 

 “Core Network infrastructure” shall mean Metavante network devices that bring customer traffic into the Metavante building to destined application servers. 
 Core Network infrastructure at Metavante will be available at least 99.9% of the time each calendar month. Availability is defined as the
network infrastructure at the Metavante Data Centers. Monthly availability is calculated for 24 X 7 X the number of days in the month less scheduled hours of maintenance. 
 Scheduled Maintenance. Scheduled hours of Availability shall exclude scheduled outages for which Metavante needs to perform, regular technical maintenance (e.g., NCP maintenance, CPU IPLs, DASD installs,
IMS gens, etc.) This type of maintenance is performed Sundays between 2:00 a.m. and 6:00 a.m. CST/CDT, between 4:00 a.m. and 8:00 a.m. for West Coast locations, or between 1:00 a.m. and 6:00 a.m. for some East Coast locations (the “Maintenance
Window”). 
  

	D.	Business Intelligence Center/Data Warehouse Definitions: 

 “Business Intelligence Center” shall mean the information support system implemented by Metavante to access key business information contained in the Metavante Dimensional Data Warehouse. The
tools included in the Business Intelligence Center offering are designed to support both casual and power customer users. The software for the Business Intelligence Center offering will reside on equipment located at both the Customer and Metavante
facilities and operated by the Customer’s employees. 
 “Data Warehouse” shall mean the Metavante Dimensional Data
Warehouse. 
 1. Data Warehouse: This availability refers to the time frames that the Business intelligence Center or Information
Desktop can be used to access the Data Warehouse. The Business Intelligence Center or Information Desktop will be able to access the Data Warehouse during the following time frames: 
  

											
	 Monday – Friday
	  	6:30 a.m. to	  	10 p.m.	  		  		  	
	 Saturday
	  	6:30 a.m. to	  	6 p.m.	  		  		  	
	 Sunday
	  	not available	  		  		  		  	

 Availability times are specific to an institution’s time zone. 
 2. AVAILABILITY OF PRIOR-DAY DATA WAREHOUSE UPDATES: 
 Availability of prior-day data updates refers to the time frames for when Customer’s latest Integrated Banking System application data is available in the data warehouse. Due to varying account
volumes and month-end processing being three times that of a normal day’s processing, two Service Levels will apply as follows: 
 Normal processing day – Availability of prior day data warehouse updates. 
 6:30 am CT for general ledger
– 90% service level 
 8:00 am CT for all other applications excluding Consumer Internet Banking and Account Analysis –
100% service level 
 Month-end processing day service levels for previous month’s data 
 6:30 am CT for general ledger – 90% service level 
 8:00 am CT for all other applications excluding Consumer Internet Banking and Account Analysis – 90% service level 
 12:00 pm for all other applications excluding Consumer Internet Banking and Account Analysis – 100% service level 
 During the 12-month transition period from warehouse to BIC, Metavante will strive to meet the requested availability of the BIC databases for both daily and month-end processing by the times previously
noted. 
 At the end of the 12-month period Metavante and Customer will evaluate the service level progress. If Metavante has met
the levels requested, the service level language will be re-evaluated to mutually agree on the language. If Metavante has not attained the availability as noted, Metavante will extend the parallel processing of Warehouse for an additional 12-month
period at no fee to Customer. 
 If the service level language is not finalized after the initial 12-month period, it will be
re-evaluated/finalized after the 12-month extension. 
  

					
	© 2003, Metavante Corporation	 	27	 	

 Metavante will not be deemed to have failed to achieve the service level, if Customer fails
to release to post by 11:00 PM CT each night and end-of-month. 
 Note: This excludes Customer Internet Banking and Account
Analysis due to re-analysis processing. 
 Normal Processing Day 
 On normal processing days, only the Data Warehouse daily tables are updated. If processing has been completed prior to the performance
standard listed above, data will be accessible and will reflect the updates from the previous day. If processing is still occurring upon the Business Intelligence Center availability, the updates will not be available until loading is complete. If
processing has not yet started the performance standard listed above, the data in the Data Warehouse daily tables will remain the same as the prior day until loading begins for the most recent updates. During the loading process, the Data Warehouse
daily tables will not be available. 
 Month-End Processing Day 
 At month-end, daily and monthly tables of the Data Warehouse are updated. Similar to Normal Processing Days, if the month-end updates are not
started prior to the performance standard listed above in L1, the prior day’s data will be available until loading begins. Once loading of month-end updates begins, data will not be available until the load is complete. 
  

	E.	On-line Response Time 

 Metavante will process transactions in an average of 2.5 seconds for teller transactions and in an average of 3.5 seconds for CRT transactions as measured over a calendar month, from the time the transaction is sent by the Customer’s
point of demarcation to the time the processed data is returned to the Customer’s point of demarcation. For CGS (centralized gateway) clients, this is measured from the time the transaction is received at Metavante’s consolidated Gateway
System (CGS) in Brown Deer, Wisconsin to the time the processed data is returned to the CGS (“Average Response Time”). Should Metavante not be able to perform in accordance with the Service Level because Customer failed to acquire network
or equipment recommended by Metavante, or such additional network or equipment as may be reasonably necessary based on the circumstances, Metavante shall notify Customer in writing and Customer shall either acquire such network and/or equipment or
accept the response time that is achieved. 
  

	F.	Electronic Funds Delivery 

  

	 	1.	System Availability 

 Calculation
for Monthly Availability: 
 1 - (OM/MA-SA) 
 Brackets include both the numerator and denominator. 
 OM = Outage Minutes.

 MA = Number of minutes available in the month. 
  

					
	© 2003, Metavante Corporation	 	28	 	

 SA = Scheduled Maintenance. 
 Scheduled hours of Availability shall exclude scheduled outages for which Metavante needs to perform, regular technical maintenance (e.g.,
NCP maintenance, CPU IPLs, DASD installs, IMS gens, etc.) This type of maintenance is performed Sundays between 2:00 a.m. and 6:00 a.m. CST/CDT, between 4:00 a.m. and 8:00 a.m. for West Coast locations, or between 1:00 a.m. and 6:00 a.m. for some
East Coast locations (the “Maintenance Window”). Further excluded is emergency maintenance where Customer has been notified within 48 hours and maintenance to occur between 12 a.m. and 6:00 a.m. CST/CDT. 
 Scheduled Maintenance for CMSE Cardbase Open Systems: 
 1. Maintenance performed Sundays between 2:00 a.m. and 6:00 a.m. CST/CDT, between 4:00 a.m. and 8:00 a.m. for West Coast locations, or between 1:00 a.m. and 6:00 a.m. for some East Coast locations (the
“Maintenance Window”). 
 2. Wednesday mornings around 4:30 – 5:30 a.m. lasting less than one hour. 
 3. Server maintenance may occur Monday mornings between 00:00 and 04:00. 
 Standard: Average Monthly Availability 
 99.7% for Tandem Base 24 
 99.5% for Cardbase Management System Authorization
(equates to 7.2 mm/day or 213.6 minutes/ month) 
 Measurement/Reporting Requirement: Metavante to provide status reports
reflecting statistics. 
  

	 	2.	Report Availability 

 Report
files must be available for delivery to Client by 3:00 a.m. CST/CDT. Report files for Metavante generated reports, Settlement Manager, Card Management Systems reports. Network generated reports are excluded from this standard. 
 Standard: by 3:00 a.m. CST/CDT, Metavante allowed 1 miss per month <60 minutes after standard. Credits will not apply unless critical
reports cannot be delivered in alternative format. 
 Measurement/reporting Requirement: Metavante to provide status reports
reflecting statistics. 
  

	G.	E-Banking Services 

  

	 	1.	“Availability” is defined as the time when the network, database and other elements under direct Metavante control are available and responsive to remote
customer service inquiry, minus the scheduled down time utilized for system maintenance. Availability is measured on a system wide average during the “Availability Period” for a calendar month, which excludes any periods when the e-Banking
application is not Available due to scheduled or unplanned emergency maintenance. Metavante shall measure the Availability of the e-Banking services by computing the cumulative number of minutes that the applicable system is actually Available
during the Availability Period, divided by the total number of minutes during the Availability Period. This standard is expressed as a percentage of time the system is available for access. 

  

	 	2.	The Service Level for e-Banking applications is ninety-eight percent (98%) Availability during each Availability Period, provided that Metavante is not responsible
for lack of Availability to end users due to failure of Internet service providers, failure in communications (communications lines), a security breach not resulting from Metavante’s negligence or misconduct, or failure of the end user’s
hardware or software. 

  

	 	3.	Metavante shall make access to the System available twenty-four hours a day, seven days a week less scheduled outages for which Metavante needs to perform, regular
technical maintenance (e.g., NCP maintenance, CPU IPLs, DASD installs, IMS gens.) This type of maintenance is performed Sundays between 2:00 a.m. and 6:00 a.m. CST/CDT, between 4:00 a.m. and 8:00 a.m. for West Coast locations, or between 1:00 a.m.
and 6:00 a.m. for some East Coast locations (the “Maintenance Window”). 

  

					
	© 2003, Metavante Corporation	 	29	 	

	H.	Wealth Management Technology Services 

  

	 	1.	Metavante will initiate batch processing and have bank operations reports available for transmission to Customer or make the processed item and reports within six
(6) hours (fifteen (15) hours at year end) after receiving all input data from Customer, and with such performance being missed not more than two (2) Processing Days per calendar month. 

  

	 	2.	Metavante’s on-line computing facilities shall be available for the processing of customer’s on-line transactions at a minimum of ninety-five percent
(95%) of the time during Scheduled Hours of Availability, as prescribed by Customer, measured over a calendar month at the point of departure from Metavante’s communications controller. 

  

	 	3.	Metavante will process CRT synchronous transactions in an average of 2.5 seconds as measured over a calendar month using IBM System Monitoring Facility (SMF) or similar
product. Should Metavante not be able to achieve this objective, Metavante may recommend network or equipment upgrades over which Customer has control and Customer shall be responsible for making such changes or accepting the response time that it
achieved. 

 Scheduled Maintenance. Scheduled Hours of Availability shall execute scheduled outages for which
Metavante needs to perform, regular technical maintenance (e.g., NCP maintenance, CPU IPLs, DASD installs, IMS gens, etc.) This type of maintenance is performed Sundays between 2:00 a.m. and 6:00 a.m. CST/CDT. 
  

	I.	Enterprise Contact Management 

 Metavante shall make access to the System available 7:00 a.m. to 10:00 p.m. CST/CSD. Scheduled hours of Availability (the same hours as the core online systems) shall exclude scheduled outages for which Metavante needs to perform, regular
technical maintenance (e.g., NCP maintenance, CPU IPLs, DASD installs, IMS gens, etc.) This type of maintenance is performed Sundays between 2:00 a.m. and 6:00 a.m. CST/CDT, between 4:00 a.m. and 8:00 a.m. for West Coast locations, or between 1:00
a.m. and 6:00 a.m. for some East Coast locations (the “Maintenance Window”). 
 Additionally, scheduled maintenance
occurs Sundays between 7:00 p.m. and midnight CST/CDT for this System. System availability is defined as the time when the network, core systems, database, and other elements under direct Metavante control are available and responsive. Availability
shall mean that, within the production environment, the application is operating properly and available at not less than a minimum of ninety-nine percent (99%) during a calendar month. 
  

	J.	Electronic Presentment and Bill Payment Services 

  

	 	I.	Consumer Services Provider (CSP Services) 

  

	 	1.	Call Center (Tier One Only) 

 85% of inbound calls received each month shall be answered within 30 seconds, based on a system wide average. If misdirected calls are 3% or more of Customer’s total monthly volume routed to the Metavante call center, the foregoing
standards do not apply and a $10 fee will be charged for each misdirected call. 
 The monthly average abandoned call rate shall
not exceed five percent (5%) of all incoming calls (does not include calls answered by an automated response unit), based on a system wide average. 
 Metavante will respond to e-mail inquires as follows: 95% within 2 business days, 100% within 5 business days (measured monthly, based on a system wide average). 
  

	 	2.	Claim Inquiry Processing (measured monthly, based on a system wide average) 

 Standard Research Inquiries. End User initiated research may be handled within three (3) Business Days, 90% of the time, after
the initial contact to Metavante Customer Service by the End User. 
 Escalated service cut-off inquiries, mortgage payments
and insurance payments will be initiated within one (1) business day after the initial consumer contact 90% of the time. 
 Pending status inquiries will be tracked by or on the next action date and follow up will continue until the problem is resolved. The follow-up with End Users and payees will occur on the date of next follow-up 80% of the time.

  

	 	3.	Processing. CSP Brands: payments entered into the system by 3:00 p.m., CST/CDT will be processed in that day’s processing cycle. Any payments entered
after the cutoff time will be processed in the next available cycle. 

  

					
	© 2003, Metavante Corporation	 	30Amendment to the Outsourcing Agreement by and Between the Company and Metavante

 Exhibit 10.26 

 

 

  
  
 AMENDMENT TO OUTSOURCING AGREEMENT 
 THIS
AMENDMENT, to the Outsourcing Agreement dated July 1, 1999, (the “Agreement”) is made as of this      day of             , 2006, by and between the
undersigned parties, and does hereby alter, amend, and modify the Agreement and supersedes and takes precedence over any conflicting provisions contained in the Agreement. 
 FOR GOOD AND VALUABLE CONSIDERATION, the receipt and sufficiency of which are hereby acknowledged, the undersigned parties agree as
follows: 
 1. Amendment to the Agreement. 
 a. Effective July 1, 2006 the Wealth Management Services shall be extended for an addition eight (8) years terminating on June 30, 2014. 
 b. Effective July 1, 2006, in addition to the Wealth Management Services provided under the Agreement, Customer desires and Metavante
agrees to provide additional services in accordance with Exhibit A. 
 c. Effective July 1, 2006 the Electronic Funds
Delivery (EFD) Services shall be extended for an additional eight (8) years terminating on June 30, 2014. 
 d.
Metavante agrees to the terms and conditions regarding the EFD Services in accordance with Exhibit B. 
 e. Effective
July 1, 2006 the Business Internet Banking (BIB) Services shall be extended for an additional three (3) years and shall automatically renew at the end of the Term on the same terms (including pricing terms) for twelve-month periods unless
earlier terminated or unless Customer provides Metavante with written notice of non-renewal at one-hundred twenty (120) days prior to the expiration of the Term. 
 f. The monthly base fee for the Business Internet Banking (BIB) Services as described in the Amendment 
 dated July 1, 2004 shall be amended as set forth in Exhibit B. 
 g.
Effective July 1, 2006 the Consumer Internet Banking (CeB) Services pricing shall be modified in accordance with Exhibit B. 
 h. In addition to the Consumer Internet Banking (CeB) Services provided under the Agreement, Customer desires and Metavante agrees to provide Direct Bill Pay Services in accordance with Exhibit C. Customer agrees to pay for the fees
associated with Direct Bill Pay Services as set forth on Exhibit D. These services are subject to additional terms outlined in Exhibit E. 
 i. Effective July 1, 2006 the Credit Card (Business) Services shall be extended for an additional eight (8) 
 years terminating on June 30, 2014. 
 j. Effective July 1, 2006 Metavante
shall provide monthly discounts on processing fees as outlined in Exhibit B. 
 2. Continuance of Agreement.
Except as amended herein, the conditions and terms of the Agreement shall remain in full force and effect. 
 3. Binding
Agreement. The parties hereto acknowledge that each has read this Amendment, understands it, and agrees to be bound by its terms and conditions as stated herein. 
 4. Miscellaneous. Capitalized terms used in this Amendment, which are not otherwise defined herein, shall have the meanings ascribed thereto in the Agreement. 
 IN WITNESS WHEREOF, the undersigned parties have duly executed this Amendment in a manner appropriate to each. 
  

					
	© 2006 Metavante Corporation	 	1	 	First Midwest Bancorp, Inc Amend 060506

			
	METAVANTE CORPORATION (“Metavante”)
		
	By:	 	  

	Name:	 	Paul T. Danola
	Title:	 	President and Chief Operating Officer
		 	Financial Solutions Group
		
	By:	 	  

	Name:	 	James R. Geschke
	Title:	 	Executive Vice President
		 	Financial Technology Solutions
	
	FIRST MIDWEST BANCORP, INC. (“Customer”)
		
	 By:
	 	  

	 Name:
	 	  

	 Title:
	 	  

  

					
	© 2006 Metavante Corporation	 	2	 	First Midwest Bancorp, Inc Amend 060506

 EXHIBIT A 
 INVESTMENT TECHNOLOGY SERVICES 
 PRICING SCHEDULE

  

					
	 Annual Cost Structure
	  	 	 
		
	 Trust Accounts
	  			
	 Tier I
	  	$	259,200	  
	 2,700 accounts - $96 per account
	  			
		
	 Tier II
	  	$	36,000	  
	 2,701 – 3,500 accounts - $90 per account
	  			
		
	 Tier III
	  	$	0	  
	 3,501+ accounts - $88 per account
	  			
		
	 Third Party Pass Through
	  	$	50,500	* 
	 (Includes VMS, FTI, BSI, DayVest, etc.)
	  			
		
	 Miscellaneous Services
	  	$	4,940	* 
		
	 TOTAL PROPOSED FEES
	  	$	350,640	  

 Additional Functionality

 InvestDesk® - The standard rate is $20 per account per year. Metavante will offer this product for $5 per account per year.

 ReturnTrackTM - The standard rate is $15 per account per year. Metavante will offer this product for $8 per account per year. 

Annual Review SuiteTM - The standard rate is a $10,000 annual base fee, plus $4 per account per year. Metavante will offer this product for an annual
base fee of $5,000 plus $2 per account per year 
 Conversion Pricing 
 The Bank of Calumet standard conversion has been estimated at 650 hours at the rate of $112.50 per hour. The conversion cost will be $73,125 plus travel
expenses. Future conversions will be performed on the sliding rate scale defined in the amendment dated July 1, 2004. 
  

	 	•	 	 Costs are approximated using existing fees from third-parties and miscellaneous fees consistent with previous activities. 

 

					
	© 2006 Metavante Corporation	 	3	 	First Midwest Bancorp, Inc Amend 060506

 EXHIBIT B 
 PRICING 
 Electronic Funds Deliver (EFD) Services Terms and
Conditions: 
  

	 	•	 	 Inclusion of Micall Web access to be invoiced at $500 per month 

  

	 	•	 	 Create and execute loads to allow for Local PIN changes to be invoiced as one-time fee of $3000 

  

	 	•	 	 Metavante will commit to the requested SLAs within 30 days of the agreement to the contract extension. The SLA - Day 0 receive request, within 24 hours
PIN is mailed, within an additional 48 hours card will be mailed. 

 Business Internet Banking (BIB) Services

  

	 	•	 	 The monthly base fee shall be $10,000. 

 Consumer Internet Banking (CeB) Pricing: 
  

			
	 Modification to CEB Bill Pay Transaction Tiers
	  	 
	Bill payment transaction pricing of:	  	
	Bill Payment transactions 1 - 20,000	  	$0.35 per transaction
	Bill Payment transaction 20,001 - 40,000	  	$0.32 per transaction
	Bill Payment transaction 40,001 - 75,000	  	$0.25 per transaction
	Bill Payment transaction over 75,000	  	$0.17 per transaction

 Monthly Discounts on Processing
Fees: 
  

	 	•	 	 Monthly discount of $16,160 per month (the “Monthly Discount”). 

  

					
	© 2006 Metavante Corporation	 	4	 	First Midwest Bancorp, Inc Amend 060506

 EXHIBIT C 
 DESCRIPTION OF BILL PAYMENT PROCESSING SERVICES 
 Payment Initiation

 Metavante will provide bill payment processing on behalf of Users who enroll for the Bill Payment Processing Services. Depending upon the
Bill Payment Processing Services selected by client, Users will be able to initiate payments, except for government or court directed payment, subject to any maximum payment limit established by Metavante to any payee in the United States.

 Back End Processing 
 Each
business day, Metavante will process User payment instructions received or scheduled for that processing day. Metavante will apply a set of business rules/edit checks to the payment instructions prior to completing the payee remittance. Payments
that pass these rules will be remitted for the amounts specified to the appropriate payees either electronically or by check. All checks mailed using the U.S. Postal Service will be sent first class mail or other commercially acceptable delivery
method. 
 Payment Remittance 
 Metavante agrees to execute the delivery of all payments as instructed by an End User in good standing unless one or more of the following conditions occurs: (1) erroneous or incomplete information is provided by the End User;
(2) the payment was insufficiently funded; (3) a payee cannot or will not accept a payment delivered by Metavante; (4) the payment is suspected of being fraudulent; or (5) the payee is a suspected blocked entity. 
 Credit Remittance to Payee 
 Metavante will
remit credits to payees within one (1) business day after the payment processing date, providing Metavante receives the request by the established cut-off time as defined in the Service Level Schedule. Average length of time from End User
payment request and receipt of payment by payee will be five (5) business days for check payments (subject to U.S. Postal Services) and three (3) business days for electronic payments (subject to the rules and performance of the electronic
transmission service provider). 
 Payments with Insufficient Funds 
 In the case of a returned End User debit due to insufficient funds (NSF) or other ACH return reason, Metavante will automatically block the End User’s access to Bill Payment Processing Services. All
unprocessed scheduled payments will be cancelled. To collect funds for the NSF payment, Metavante may attempt any of the following: retry the debit, stop payment if the payment is made by Metavante check, or reverse the payment back to the payee
when allowed. If the funds are collected and no additional debit returns have been received after five (5) business days, the End User’s Bill Payment Processing Services will be unblocked. End User must reschedule any payments that were
cancelled due to a blocked condition. If the Customer is utilizing direct checks, checks drawn on End User accounts, Bill Payment Processing Services are not blocked, and Metavante takes no responsibility to collect NSF funds. 
 Payment Settlement 
 Customers are required
to establish a Settlement Account for electronic settlement of payment transactions. 
 RISK FUNDING MODEL 
 Electronic Payment and Metavante Check: Metavante will submit a debit request via the ACH to the User’s funding account within 2
Business Days after the User selected payment date, or otherwise as required under the rules of the National Automated Clearing House Association. 
 Direct Check: Metavante will not settle for Direct Check payments since these are funded directly on the User’s funding account. 
  

					
	© 2006 Metavante Corporation	 	5	 	First Midwest Bancorp, Inc Amend 060506

 Good Funds FUNDING MODEL 
 Electronic Payment and Metavante Check. Metavante will debit the Customer Settlement Account via ACH for the total of completed payments within 2 Business Days after the payment processing
date, or otherwise as required under the rules of the National Automated Clearing House Association. 
 Electronic Payment and Direct
Check. Metavante will debit the Customer Settlement Account via ACH for the total of completed electronic payments within 2 Business Days after the payment processing date, or otherwise as required under the rules of the National
Automated Clearing House Association. 
 Payment Operations 
 Check Stop Payments (applies to Metavante checks only). Stop Payment service requests will be accepted by Metavante for any Metavante Check that has not yet cleared, the funds are
automatically refunded. The Stop Payment Fee will be applied whenever any Payment is stopped by Metavante at the Client’s or the End User’s request. Metavante will not assess the Stop Payment Fee if Metavante stops the payment due to a
Metavante error. 
 Returned Payments. If a payment is returned from a payee for any reason, Metavante will
attempt to contact the User or Customer, as applicable, for resolution if necessary. If information needed to resolve the payment is not provided within 5 (five) business days, Metavante will cancel the payment. and return the funds to the User or
Customer as applicable.  
 Stale Check Expiration. (For Metavante Trust checks only) Metavante shall set an
expiration date for payment checks of up to ninety (90) days following the date of the payment check. If a check has not been presented to Metavante for payment on or before the expiration date, Metavante may choose to cancel the check,
refund the amount of the check to the User or Customer, as applicable, and notify the User or Customer as applicable, that the payment did not post. 
 Payment Error. Metavante will use commercially reasonable efforts to resolve a payment error including recovering funds from the payment recipient, crediting funds back to user/customer, returning
the payment to the payment recipient and other appropriate resolution/actions. 
 User Late Fees: Metavante will bear
responsibility for any late payment related charges up to $50.00 incurred by the End User provided that Metavante received the payment instruction within agreed upon service level. Metavante may require that User or Customer provide satisfactory
written documentation of any late fees before making reimbursement to User or Customer. 
 Customer Support 
 Tier 1 End User Support. The Customer Care specialist provides assistance to your customers’ inquiries to a variety of Bill
Payment related questions through a dedicated Toll Free Number or email request. End User inquiries can include assisting with presentment and/or payment verification or status, stop payments, blocked accounts, and specific ‘How To’
questions related to the Bill Payment products used. All calls received within the Metavante Customer Care Center are handled within a shared environment and service levels are reported within a shared environment. 
 Payment Inquiries. From time to time user/customer may request that Metavante research a payment to resolve an issue or verify
posting. Customer understands that in order to resolve an issue or complete the investigation, Metavante may need to obtain data and information from user/customer, the payment recipient or other third parties. 
 Implementation Services. The Conversion Team is responsible for the successful implementation/conversion of all new customers onto the Metavante Bill
Payment platform. During the implementation process, a project manager is assigned to each customer and will function as the liaison to the customer’s and Metavante’s management teams. If possible, it is suggested the customer also assign
an individual with a similar role for the life of this project. 
 The Metavante Project/Implementation Manager will establish key milestones
and success criteria. Standard project management tools and methodology will be customized to meet the needs of each individual project. Periodic meetings will be scheduled between the customer and Metavante throughout the implementation cycle.

  

					
	© 2006 Metavante Corporation	 	6	 	First Midwest Bancorp, Inc Amend 060506

 LATE PAYMENT SCHEDULE 
 Notwithstanding anything to the contrary in the Agreement, Metavante and Customer agree that Metavante shall be responsible to Customer for the amount of any late charges, up to $50.00, actually incurred
by a User and reimbursed by Customer as follows: 
  

							
	 Reason for Late Payment
	  	Responsibilities for Paying Late Charges/Penalties
	 	  	Metavante	  	Customer	  	User
				
	 Lost, Cannot Determine Reason
	  	X	  		  	
				
	 Not Sent as Scheduled
	  	X	  		  	
				
	 Sent to Wrong Location
	  	X	  		  	
				
	 U.S. Mail Delay
	  		  		  	X
				
	 Delay by Merchant
	  		  		  	X
				
	 Failure of Customer to Maintain Database
	  		  	X	  	
				
	 Intervention by Customer
	  		  	X	  	
				
	 Incorrect Entry by Customer
	  		  	X	  	
				
	 Scheduled Incorrect Number of Days before Due Date
	  		  		  	X
				
	 Scheduled Incorrectly
	  		  		  	X
				
	 Incorrect Account Information Supplied by User
	  		  		  	X

 In the event that Metavante is
responsible for a late charge according to the above chart, Metavante will reimburse any payee-imposed late fees, up to $50.00, incurred by any User provided that the User provided Metavante with payment instructions at least five (5) Business
Days prior to the due date to allow for proper and timely receipt by the Payee. Late fees for payments not initiated at least five (5) Business Days prior to the due date will not be reimbursed. However, Metavante will attempt on behalf of the
User to have late fees reversed or waived, even when payments have not been timely initiated by the User. Notwithstanding the foregoing, Metavante will not reimburse any amount of late fees in connection with court ordered payments or payments to
government entities. Metavante reserves the right to require proof of payment of any late fee by the User prior to reimbursing Customer or the User. 
  

					
	© 2006 Metavante Corporation	 	7	 	First Midwest Bancorp, Inc Amend 060506

 BILL PAYMENT PROCESSING SERVICES 
 SERVICE LEVEL SCHEDULE 
  

	I.	GENERAL 

 Introduction
- This Schedule identifies Service Levels for the Services obtained by Customer from Metavante. These Service Levels are set forth below. 
 Reporting - Metavante shall provide reports of its performance against the Service Levels on a monthly basis.  
 Effective Date of Applicability. Service Levels shall be applicable thirty (30) days after the Conversion Date. 
 Emergency Maintenance. Metavante shall use commercially reasonable efforts to effect planned outages during the Maintenance Windows. In cases where emergency outages are necessary, Metavante shall
provide notice of any such planned outage using Metavante’s InfoSource notification system prior to the planned outage specifying the duration of the planned outage. 
 Scheduled Maintenance. All maintenance activity will be carried out between Sunday, 2:00 a.m. (CST/CDT) through Sunday, 6:00 a.m. (CST/CDT) except once a month where Metavante can use an
extended Maintenance Window for the purposes of major infrastructure or application upgrades. Metavante will use reasonable efforts to provide Customer with 30 days advanced notice of intent to use an extended Maintenance Window. 
  

	II.	SERVICE LEVELS 

 Processing. 100% of non-rejected payment transaction requests received by Metavante by 11:00 p.m. CST/CDT (Day 0) will be processed in the next Business Day’s processing cycle (Day 1). 
 100% of non-rejected payment transactions received by Metavante after the 11:00 p.m. CST/CDT deadline will be processed in the following
Business Day’s processing cycle (Day 2). 
 Customer Care Center (Tier One Only) - measured monthly, within the
shared environment. 
 Standard hours of operation for Metavante Customer Care Center shall be 24 hours, seven days a week,
excluding the following holidays: New Years Day, Christmas Day, Easter, Thanksgiving Day, Labor Day, Independence Day and Memorial Day. On these holidays, the Metavante Customer Care Center will close at 11:00 p.m. CST/CDT the night before the
holiday and reopen at 11:00 p.m. CST/CDT the day of the holiday. 
 Telecommunication charges associated with a unique 800 number
are the responsibility of the Customer. 
 85% of inbound calls received each month shall be answered within 30 seconds, within
the shared environment. 
 In the event that misdirected calls are 3% or more of Customer’s total monthly volume routed
to the Metavante call center, the client will be allowed 30 days to correct the situation to prevent a future occurrence. In the event that misdirected calls are 3% or more of Customer’s total monthly volume routed to the Metavante call center
a second consecutive month, the customer will be charged $10 per misdirected call for the second month. If the same situation occurs a third consecutive month, the customer will be charged $10 per misdirected call for the third month and so forth.

 The monthly average abandoned call rate shall not exceed five percent (5%) of all incoming calls (does not include
calls answered by an automated response unit), within the shared environment. The abandon rate refers to how many callers hang up before speaking with an agent. 
 Claim Processing and Resolution 
 Customer representative will enter
research items into Metavante system. Metavante personnel will handle these research items and move them from open to pending to closed. Customer personnel can view the status of the research item at any time using the CST tool. The date of next
follow-up refers to the date that Metavante will next review the inquiry if it requires additional information from the End User, payee, or Customer. “Handled” refers to items fully brought to resolution and items that require more
information from the End User (via Customer) or payee before Claim can be brought to resolution. 
  

					
	© 2006 Metavante Corporation	 	8	 	First Midwest Bancorp, Inc Amend 060506

 Payment research investigations will be accepted as early as five (5) business days
from the date the payment is remitted by Metavante (“Payment Processing Date”) for Electronic payments and ten (10) business days from the payment processing date for payments made by check. Any Payment Research Investigations
received before the lead times stated in the prior sentence will not be included in the Service Level calculations. 
 Standard Research Claims. End User initiated research may be handled within three (3) Business Days, 90% of the time, after the initial contact to Metavante Customer Service by Customer. 
 Service Levels: 
 90% of Claims handled within three (3) business days following the date of receipt of claim, during normal business hours, during the calendar month. 
 The remaining 10% of Claims handled within five (5) business days following the date of receipt of claim, during normal business hours,
during the calendar month. 
 Escalated Research Claims – Customer representative will open research claim in an
escalated status for mortgage payments and insurance payments. These claims will be handled within one (1) Business Day after the initial consumer contact 90% of the time. 
 Pending status inquiries will be tracked by or on the next action date and follow up will continue until the problem is resolved. The
follow-up with payees will occur on the date of next follow-up 80% of the time. 
 Customer Service Tool (CST) System
Availability 
 Metavante shall make access to the CST System twenty-four hours per day, seven days per week, less:
(i) scheduled maintenance and (ii) excusable downtime resulting from events beyond Metavante’s reasonable control (the “Availability Period”). System availability is defined as the time when the network, database and other
elements under direct Metavante control are available and responsive to remote customer service inquiry, minus the scheduled down time utilized for system maintenance. The Service Level for system availability is 99% during the Availability Period,
measured monthly, based on a system wide average. 
 Service Level: System availability is 99% during the
Availability Period, measured monthly, based on a system wide average measured separately for each system used to provide Services. 
  

	III.	SERVICE LEVEL FAILURES 

 Excused Performance Problems 
 Metavante shall not be liable to Customer for any failure to meet a Service Level
to the extent that such failure is attributable to: (i) a force majeure event as defined in Section 18.11 of the Agreement; or (ii) acts or omissions of Customer; or (iii) breaches of the Agreement by Customer. The foregoing are
referred to herein collectively as an “Excused Performance Problem.” 
 ADDITIONS AND MODIFICATIONS TO SERVICE LEVELS

 Documentation of Changes 
 Any additions or modifications to Service Levels shall be documented in a written amendment to the Agreement (and this Schedule). 
  

					
	© 2006 Metavante Corporation	 	9	 	First Midwest Bancorp, Inc Amend 060506

 EXHIBIT D 
 DIRECT BILL PAY SERVICES 
 PRICING SCHEDULE

 One Time Fees: 
 $25,000
covers the Remote Suites interface, branding of the webpage as an entry point to Bill Pay, and transition of the Bill Pay Customer from the current CeB solution to the Direct Bill solution, date to be determined 
 Direct Biller Model 
  

			
	 Start Up Fee
	  	 $25,000.00

 Includes – 
 1.) Remotes Interface Suite - Middleware to interface the First
Midwest front-end to work with the Bill pay ASP. 
 2.) Creation and branding of a unique website for FMB. 
 3.) Transition of bill pay information from Current template to new template. 
 Note: Experience has shown that it will require 70 - 200 hours of development by First Midwest depending on the extent that they want to
interface. If a need for custom programming is determined during due diligence, it will be performed at a contract rate of $120/hour. 
 If
Customer wants to have Metavante provide Tier One customer support (option 1): 
  

			
	 Bill Payment Users
	  	$1.50 per user per month
		
	 Bill payment transaction pricing of:
	  	
	 Bill Payment transactions 1 - 20,000
	  	$0.35 per transaction
	 Bill Payment transaction 20,001 - 40,000
	  	$0.32 per transaction
	 Bill Payment transaction 40,001 - 75,000
	  	$0.25 per transaction
	 Bill Payment transaction over 75,000
	  	$0.17 per transaction

 If Customer does NOT want to
have Metavante provide Tier One customer support (option 2): 
  

			
	 Bill Payment users
	  	$1.00 per user per month
		
	 Bill payment transaction pricing of:
	  	
	 Bill Payment transactions 1 - 20,000
	  	$0.35 per transaction
	 Bill Payment transaction 20,001 - 40,000
	  	$0.32 per transaction
	 Bill Payment transaction 40,001 - 75,000
	  	$0.25 per transaction
	 Bill Payment transaction over 75,000
	  	$0.17 per transaction

  

					
	© 2006 Metavante Corporation	 	10	 	First Midwest Bancorp, Inc Amend 060506

 EXHIBIT E 
 ADDITIONAL TERMS FOR CONSUMER INTERNET BANKING (CEB) 
 Pay Anyone
Services. “Pay Anyone” services are those services that Metavante provides to remit payments to any U.S. payee using electronic funds transfer or paper checks. The services may include online user interfaces and electronic statement
presentment. The following terms apply to these Services. 
 A. Access. Customer shall comply with Metavante’s
requirements for making the Services operational and available for Customer and/or End Users (as hereinafter defined). An “End User” is a person for whom Metavante provides the Services on Customer’s instruction or on Customer’s
behalf. In the event that Metavante shall provide online user interfaces for the Services (the “Branded Website(s)”), Customer agrees that Metavante is under no obligation to provide any person with access to the Services unless and until
Customer has provided Metavante with all information and documentation required by Metavante for End User set-up. 
 B. End
User Agreements. Customer is solely responsible for verifying each End User’s identity, and for contracting with, and managing the relationship with, End Users of the Services, and obtaining all necessary End User authorization to provide
the Pay Anyone Services. Metavante will not have a contractual relationship with End Users, and so must rely upon Customer to manage liability and risk issues. Customer will include reasonable provisions in its End User agreements regarding, and
shall indemnify Metavante against, defend Metavante against, and hold Metavante harmless from claims arising from (a) Customer’s failure to verify the End User’s identity; (b) any End User’s use of or inability to use the
Services, specifically including any End User’s claim for economic loss or damages arising from the End User’s use of the Services; (c) transactions effected with a lost, stolen, counterfeit, or misused log-in ID and/or password; or
(d) actions taken by Metavante in accordance with an End User’s instruction. Customer and its End Users shall be responsible for selecting and safeguarding their passwords for using the Services. As between Customer and Metavante, any use
of the Services through use of a valid password shall be authorized use, provided that Metavante will cancel or disable any End User promptly following notification from Customer. 
 C. Settlement Account. Customer shall designate the applicable settlement account for transactions. The settlement account shall be
either each End User’s designated account for bill payment activities initiated by the End User or Customer’s designated central settlement account to fund such payments. Customer is and shall remain solely and exclusively responsible to
Metavante for the entire amount of any payment processed for and on behalf of an End User that is not funded due to insufficient funds in the applicable settlement account or for any other reason outside Metavante’s control, whether or not the
payment was authorized by the End User. 
 D. Payment Processing. Metavante shall have the right to remit, stop, cancel,
and manage payments and ACH re-issuance and returns as deemed most reasonable by Metavante, and Metavante may cancel payments, or block any User from initiating additional payments, in Metavante’s reasonable discretion. Customer authorizes
Metavante to contact payees and End Users with respect to payments processed by Metavante. Metavante may process payments using the Automated Clearing House (“ACH”). In doing so, Metavante acts as Customer’s third-party service
provider and is not itself an “Originator,” “ODFI,” or “RDFI” (as defined under National Automated Clearing House Association (“NACHA”) rules). Metavante may remit payments using checks drawn on
Metavante’s clearing account, and may set an expiration date for such checks. Metavante may also remit payments using checks drawn on the User’s designated account. From time to time, Metavante may contact End Users to recover payment
errors (common sources of payment errors include incorrect recipient (payee); delivered incorrectly by the postal service; consolidation error directed the payment to an incorrect party; stop-payment request honored and funds re-credited to End
User’s account, but the check was paid; Metavante error; or duplicate payment made to payee). In the case of payment errors, Metavante will always contact the payee first to attempt direct retrieval of the funds. If Metavante is unable to
retrieve the funds from the payee and the End User received benefit of the payment, Metavante may seek reimbursement from the End User. Customer shall be responsible for any losses to Metavante associated with payments by Metavante to, or at the
direction of, government agencies, organizations and institutions, or court-directed payments. In the event that any payment processed by Metavante for Customer is past due as a result of Metavante’s fault, Metavante shall reimburse Customer
for the amount of any late payment fee paid by Customer for the applicable User as set forth in the Late Payment Schedule attached hereto. 
 E. Data Transfers. In the event that Customer transfers data from another service provider to Metavante to convert Customer’s end users to Metavante’s systems, Metavante will not be
responsible for any errors, delays, or problems in providing the Services that arise from the quality, reliability, or currency of the transferred data, including, without limitation, late fees for payments that are delayed due to the conversion of
inaccurate or outdated payee data. In the case of deconversions of User data from Metavante’s system, Customer shall pay Metavante fees, at Metavante’s then-standard professional services rates, to deconvert the User data at
Customer’s request. Customer agrees to provide Metavante at least six (6) weeks notice of any request to convert or deconvert User data to or from Metavante’s systems. All payee data and Metavante’s payee database shall be
Metavante’s property, which may be used by Metavante without limitation for purposes of maintaining and providing “Pay Anyone” bill payment services for Metavante’s customers. 
 F. Service Levels. Metavante will use commercially reasonable efforts to provide the Services in accordance with the performance
standards (“Service Levels”) set forth in the Service Level Schedule. Performance at or above a Service Level shall constitute satisfactory performance by Metavante. In the event that, at any time, a monthly Service Level report shows any
material failure by Metavante to meet any of the Service Levels, Metavante shall: (i) within thirty (30) days after the date of delivery of such report, deliver to Customer a remedial plan showing in reasonable specificity and detail
(A) Metavante’s

  

					
	© 2006 Metavante Corporation	 	11	 	First Midwest Bancorp, Inc Amend 060506

 
findings regarding the causes for such failure to meet Service Levels and (B) a remedial plan of actions reasonably designed to eliminate, prevent or reduce the future likelihood of
recurrence of such causes; and (ii) diligently proceed to carry out such plan. Except for Customer’s right to terminate for material breach in accordance with the terms of Section 8.2 hereof (in the event that repeated, frequent, or
specific material failures by Metavante to meet Service Levels constitute a material breach of this Agreement), the foregoing shall constitute the sole and complete remedy for Customer with respect to the corresponding failures by Metavante to meet
Service Levels. 
  

					
	© 2006 Metavante Corporation	 	12	 	First Midwest Bancorp, Inc Amend 060506

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