Document:

Long-Term Value Creation Reward Program

 Exhibit 10.76 
  
 

 
  
 Hexion Specialty Chemicals,
Inc. (the “Company”) 
 Long Term Value Creation Reward Program 
 2005 – 2008 
  
 The objective of the Hexion Specialty Chemicals, Inc. Long Term Value Creation Reward Program (the “Program”) is to provide a long-term performance-based incentive program to certain key contributors. Associates will be eligible
to receive a payment from this program in 2008. 
  
 Eligibility 
  
 Associates are selected by the CEO and approved
by the Company’s Compensation Committee, based on scope of responsibility and contribution in building value for the total enterprise. 
  
 Grants 
  
 Participants will be eligible to receive a grant of stock appreciation rights (SARs) at a base price equal to the price per share of the Company’s common stock in
it’s initial public offering. Additionally, some participants will be eligible to receive a cash bonus opportunity of up to 50% of the participant’s current annualized base salary rate. 
  
 Vesting 
  
 Participants will vest ratably during a three-year period. Participants become one-third
vested for every year of employment completed under the Program, and will be fully vested on the third anniversary of the grant date. There is no vesting credit for partial years under the Program. 
  
 If a participant terminates his or her employment with the Company prior to the end of the
three-year period, the participant will be entitled to receive the value, if any, associated with the vested portion of the SARs and any cash bonus vested at the time of termination at the same time all participants are paid. All unvested SARs and
cash payments are forfeited at the time of termination. 
  
 Valuation and Payment 
  
 SARs:
Subject to the rules of the Program, at the end of the three-year period, each participant will receive a cash payment for each vested SAR equal to the amount, if any, that the current market price of the Company’s common stock (based on the
average market price for the preceding ten trading days) exceeds the base price of the SAR. 
  
 Cash Bonus: Subject to the rules of the Program, participants eligible for a cash payment will receive any payment due them at the end of the three-year period. 
  
 All payments made under the Program will be made promptly, following approval of the
Company’s Compensation Committee. All US payments are considered taxable as ordinary income. 

 

 
  
 Hexion Specialty Chemicals,
Inc. 
 Long Term Value Creation Reward Program 
 Rules 
  

	1.	Hexion Specialty Chemicals. Inc. is defined as the “Company”. 

  

	2.	The Program is strictly a voluntary undertaking on the part of the Company and shall not constitute a contract of employment between the Company and any participant.

  

	3.	Vesting shall occur ratably at thirty-three and one third percent (33.33%) on the anniversary date of the grant of SARs in each of 2006, 2007 and 2008. There is no vesting
credit given for completion of a partial year. 

  

	4.	Valuation of the stock appreciation rights (SARs) will be determined using the difference between the current market price of the Company’s common stock (based on the average
market price for the preceding ten (10) trading days) and the grant price of the SARs. In the event there is no public market for the stock on a grant or valuation date, then the fair market value will be determined by the Board of Directors in
its sole discretion. 

  

	5.	All payments under the Program will be made promptly following approval by the Compensation Committee. All US payments are considered taxable as ordinary income.

  

	6.	Payments for the SARs will only be made in the event that the current market price of the Company’s common stock, or, in the case where there is no public market, the fair
market value as determined by the Board of Directors, exceeds the grant price of the SARs. 

  

	7.	If a participant voluntarily terminates employment with the Company or is involuntarily terminated without Cause, any unvested grant under the Program is forfeited. The vested
portion of the grant(s) will be paid in accordance with the payments made to all other participants. 

  

	8.	In the event a participant becomes totally and permanently disabled and receives Long-Term Disability Plan benefits for six months, then the award will be pro-rated based on the
date of disability, and will be paid to the participant at the same time payments are made to other Program participants. 

  

	9.	In the event of the death of a participant, the prorated award earned as of the date of death will be paid to the estate of the participant at the end of the current fiscal quarter.
The valuation of the SARs will be based on the average market price for the preceding ten (10) trading days for that quarter. 

  

	10.	 If a participant is terminated for Cause then all rights to participate in the Program are immediately terminated. Cause is defined as a participant’s
(a) commission of a crime of moral turpitude or a felony that involves financial misconduct or moral turpitude or has resulted, or reasonably could be expected to result, in any 

 

 
  

	 	 
adverse publicity regarding the participant or the Company or any of its subsidiaries or economic injury to the Company or any of its subsidiaries,
(b) dishonesty or willful commission or omission of any action that has resulted, or reasonably could be expected to result, in any adverse publicity regarding the participant or the Company or any of its subsidiaries or has caused, or
reasonably could be expected to cause, demonstrable and serious economic injury to the Company or any of its subsidiaries or (c) material breach of the terms of this Program or any other agreement entered into between the participant and the
Company or any of its subsidiaries or affiliates after notice and a reasonable opportunity to cure (if such breach can be cured). For purposes hereof, no act or omission shall be considered willful unless committed in bad faith or without a
reasonable belief that the act or omission was in the best interests of the Company or any of its affiliates. 

  

	11.	The Company values its reputation for integrity and honesty. Achieving business results at the expense of violation of the law, regulations, or business ethics or allowing
individuals under your supervision to behave in this manner is never in the best interest of the Company. Accordingly, if ethical or honesty standards of behavior are violated or if any such behavior of personnel under your supervision is knowingly
condoned, any award earned under this program, is subject to forfeiture. 

  

	12.	All payments are subject to applicable restrictions contained in the Company’s and its subsidiaries’ debt and equity financing agreements. If any such restrictions
prohibit or otherwise delay payments due to participants in this Program, then the Company shall have the option to make such payments within thirty (30) days of the date that it is first permitted to make such payments.

  

	13.	Participants and their beneficiaries or heirs shall have no legal or equitable rights, claims or interest in any specific property or assets of the Company. The Company’s
payment obligations under this Program shall constitute merely an unfunded and unsecured promise of the Company to pay compensation in the future to those participants to whom the Company has an obligation under the Program in accordance with its
terms. The rights of the participants and any beneficiaries or heirs shall be no greater than those of the Company’s unsecured general creditors. 

  

	14.	In the event of a Sale of the Company, as defined in the Hexion LLC Deferred Compensation Plan, all vesting will accelerate and the per share sale price will be used in lieu of the
current market price to determine the value of SARs. 

  

	15.	The Program is subject to modification and termination by the Compensation Committee of the Board of Directors of the Company at any time, with or without notification to
participants.AMENDMENT NO.2  TO THE RESELLER AGREEMENT

 Exhibit 10.2 
  
 Amendment No. 2 
 to the 
 United States Reseller Agreement 
 between 
 Sycamore Networks, Inc. 
 and 
 Sprint Communications Company, L.P. Government Systems Division

  
 This Amendment No. 2 (the “Amendment”), effective as of October
1, 2004 (the “Effective Date”), to the United States Reseller Agreement by and between Sycamore Networks, Inc. (“Sycamore”) and Sprint Communications Company, L.P. (“Sprint”) which agreement is dated January 6, 2004
(the “Reseller Agreement”). Sycamore and Sprint are collectively referred to herein as the “Parties.” 
  
 WHEREAS, Attachment I-1 to the Reseller Agreement, as amended, contains all of the terms and conditions that apply to the sale and licensing of services, training,
Equipment/Hardware and Software that Sycamore offers to Sprint under the Reseller Agreement; 
  
 WHEREAS, the Parties wish to amend Attachment I-1 to add additional fee-based Software Maintenance Services, Hardware Maintenance Services and training; 
  
 WHEREAS, fee-based Software Maintenance Services are detailed in Schedule 1 attached hereto and incorporated herein; 
  
 WHEREAS, certain Hardware Maintenance Services are detailed in Schedule 2 attached hereto and
incorporated herein; 
  
 WHEREAS, certain fee-based training services are detailed
in Schedule 3 attached hereto and incorporated herein; and 
  
 WHEREAS, there are
no deletions from Attachment I-1 by this Amendment. 
  
 NOW, THEREFORE, for good
and valuable consideration the receipt and sufficiency of which is hereby acknowledged, the Parties hereby agree to modify the Reseller Agreement as follows: 
  
 1. Capitalized terms used herein and not otherwise defined herein shall have such meaning as set forth in the Reseller Agreement. 
  
 2. The terms, conditions and prices for Software Maintenance Services are contained in
Schedule 1 attached hereto and incorporated herein. 
  
 3. The terms, conditions
and prices for Hardware Maintenance Services are contained in Schedule 2 attached hereto and incorporated herein. 
  
 4. The terms, conditions and prices for certain fee-based training services are contained in Schedule 3 attached hereto and incorporated herein. 

 5. In the event of a conflict between the terms and conditions of this Amendment and the Reseller Agreement, this
Amendment shall prevail. Except as expressly modified in this Amendment, all other terms and conditions of the Reseller Agreement shall remain in full force and effect. 
  
 IN WITNESS WHEREOF, the parties have caused this Amendment No. 2 to be executed in duplicate by their respective, duly authorized
representatives: 
  

									
	SYCAMORE NETWORKS, INC.	 	 	 	SPRINT COMMUNCIATIONS COMPANY, L.P.
					
	By:	 	 	 	 	 	By:	 	 
					
	Name:	 	 	 	 	 	Name:	 	 
					
	Title:	 	 	 	 	 	Title:	 	 
					
	Date:	 	 	 	 	 	Date:	 	 

 Schedule 1 
 Software Maintenance Service 
  
 The terms,
conditions and prices of Sycamore “Software Maintenance Service” are as described in this Schedule. 
  
 Under the terms and conditions of the Reseller Agreement, Sycamore provides Software Upgrades to Sprint at no charge during the applicable Software warranty period of [*]. Thereafter Sycamore provides Software
Upgrades for [*] under the Sycamore Software Maintenance Services program. Software Feature Enhancements are not provided under the terms and conditions of the Reseller Agreement. Sycamore provides Software Feature Enhancements to Sprint, and Sprint
shall pay for those Software Feature Enhancements in accordance with the terms, conditions and prices of this Schedule. 
  
 Software Maintenance Services is an annual program that provides Sprint with ongoing access to Sycamore’s Software Upgrades and Software Feature Enhancements for
BroadLeaf and SilvxManager Software. Sprint shall receive Software Upgrades and Software Feature Enhancements under this schedule either (i) electronically via Sycamore’s Website or (ii) via CD-ROM (where appropriate as determined by Sycamore).

  
 Annual Software Maintenance Services
Pricing 
  
 Pricing Assumptions 
  

	 	•	 	Software Maintenance period of performance commences on the [*] of the software product on the Sycamore packing slip and continues on a [*] basis. 

  
 Software Maintenance Services pricing is based on the service entitlements contained within
this proposal as described above. 
  

			
	 Software Maintenance Service –[*]
Product Code – 200008

	  	Per Annum

	 Software Feature Enhancement releases
	  	ü
		
	 Software Maintenance Service –[*]
 Product Code - 200009

	  	Per Annum

	 Software Upgrades and Software Feature Enhancement releases
	  	ü

  

	*	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential Treatment has been requested with respect to the
omitted portions. Asterisks within brackets denote omission. 

 Schedule 2 
 Hardware Maintenance Service 
  
 The terms,
conditions and prices of Sycamore “Hardware Maintenance Service” are as described in this Schedule. Sycamore offers two types of Hardware Maintenance Service to Sprint: “On-site Hardware Maintenance” and “Next Business Day
Hardware Maintenance” the terms of which are set out in sections 2 and 3 respectively of this schedule. Section 1 contains terms and service components that apply to both On-site Hardware Maintenance and Next Business Day Hardware Maintenance.

  

	1.	Terms that apply to both On-site Hardware Maintenance and Next Business Day Hardware Maintenance. 

  
 1.1 Technical Support –[*] Access to the Technical Assistance Center 
  
 The end user shall be entitled to phone access to Sycamore’s Technical Assistance Center (TAC), which provides technical assistance
related to the problem diagnosis and troubleshooting of Equipment/Hardware. The end user shall have telephone access to the TAC twenty-four hours a day, seven days a week, including Sycamore holidays, with no restriction on the number or
qualification of end user personnel who are eligible to place telephone calls to ask product-related questions or report problems with Equipment/Hardware. The TAC shall be the single point of contact for diagnosing and resolving technical issues
related to operations, performance, reliability and maintenance of Sycamore Equipment/Hardware. If Sycamore is unable to complete its diagnosis telephonically, Sycamore, at its option, may dispatch a field service engineer (or its authorized
representative) to the end user’s site in order to facilitate Sycamore diagnosis and resolution. 
  
 1.2 Web-Based Services – Sycamore’s OnLine Assistance Resource (SOLAR) 
  
 The end user shall be entitled to access SOLAR, Sycamore’s problem reporting database, [*]. Depending on the product, information available to the end user may
include but not be limited to: (i) problem case submittal and status; (ii) access to online technical documentation; (iii) status review of known defects and workarounds; and (iv) return material authorization processing. 
  
 1.3 Assumptions: Apply to all Hardware Maintenance Service 
  

	 	1.	For On-site Hardware Maintenance, site locations outside of a [*] mile radius from the sparing depot may exceed the four (4) hour arrival time. 

  

	 	2.	The pricing contained herein for On-site Hardware Maintenance assumes a maximum [*] local sparing depots per [*] end user site locations. If Sycamore in its sole discretion deems
that the local sparing depot requirement exceeds the above ratio, then Sycamore reserves the right to adjust the pricing accordingly. 

  

	 	3.	Sycamore pricing assumes “Secret” clearance levels are required by field engineering personnel to gain on-site access. 

  

	*	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential Treatment has been requested with respect to the
omitted portions. Asterisks within brackets denote omission. 

	 	4.	As used in this Schedule 2, “field engineer” shall mean a trained Sycamore field engineer or a trained authorized representative of Sycamore. 

  

	2.	On-site Hardware Maintenance 

  
 2.1 From the date of a Sycamore’s acceptance of a Sprint purchase order for On-site Hardware Maintenance, Sycamore will provide Next Business Day Hardware
Maintenance (as described in Section 3.1 below) for [*]. After the [*], service will convert to On-site Hardware Maintenance Services within [*] of acceptance of Sprint’s purchase order. During the period of between the [*] of purchase order
acceptance Sycamore will stock local spares and the level of service provided may only be at the Next Business Day Hardware Maintenance levels. After the [*] from the acceptance of Sprint’s purchase order, Sycamore shall provide On-site
Hardware Maintenance as described below in this Section 2. 
  
 2.2 On-site
Hardware Maintenance of Sycamore-replaceable hardware components includes; (i) the delivery of a Sycamore field replaceable unit to the end user’s designated site at which the failure and diagnosis has occurred; (ii) and the services of a field
engineer to perform on-site replacement and installation of the field replaceable unit at the designated site The designated site must be located within a [*] radius from the sparing depot. Replacement shall take place within [*] following
completion of diagnosis of the initial issue. On-site replacement includes the de-installation of the defective field replaceable unit and the installation of a replacement component. The failed component which is de-installed shall become the
property of Sycamore on an exchange basis. The end user is responsible for granting site access to the field engineer. The principal period of maintenance for both the delivery of the field replaceable unit and the on-site labor under is [*].

  
 2.3 Spare field replaceable units will be drawn from Sycamore’s inventory
located within strategically placed sparing depots. Field replaceable units will be stocked within the sparing depots at inventory levels sufficient to achieve the On-site Hardware Maintenance requirement. 
  
 2.4 On-site Hardware Maintenance - Pricing 
  

			
	 Service Feature – [*]

	  	Per Annum

	 Technical Support – [*] TAC
	  	ü
	 On-site Hardware Maintenance
	  	ü
	 Local Spares Management
	  	ü
	 Online SOLAR
	  	ü

  

	3.	Next Business Day Hardware Maintenance 

  
 3.1 For the first [*] after Sycamore’s acceptance of a Sprint purchase order, Sycamore shall ship a Sycamore field replaceable unit to end user’s designated
site at which the failure has occurred for delivery the next business day following completion of diagnosis of the initial issue. The failed component will be de-installed by the end-user and shall become the property 

  

	*	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential Treatment has been requested with respect to the
omitted portions. Asterisks within brackets denote omission. 

 
of Sycamore on an exchange basis. Requests for advance replacements received after 3:30 p.m. will be shipped the next business day. 
  
 3.2 [*] from Sycamore’s acceptance of a Sprint purchase order, Sycamore shall provide on
site Next Business Day Hardware Replacement of failed Equipment/Hardware components which includes the services of a field engineer to perform on-site replacement and installation of the field replaceable unit at the designated site. The end user is
responsible for granting site access to the field engineer. On-site replacement includes the de-installation by a field engineer of a defective field replaceable unit and the installation of a replacement component. The failed component will be
de-installed by a field engineer and shall become the property of Sycamore on an exchange basis. 
  
 3.3 The principal period of maintenance for the shipment of the field replaceable unit and for on-site labor for Next Business Day Hardware Maintenance [*] EST, Monday through Friday, excluding Sycamore holidays.

  
 3.4 Next Business Day Hardware Maintenance - Price 
  

			
	 Service Feature – [*]

	  	Per Annum

	 Technical Support – [*]
	  	ü
	 Next Business Day Hardware Maintenance
	  	ü
	 Online SOLAR
	  	ü

  

	*	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential Treatment has been requested with respect to the
omitted portions. Asterisks within brackets denote omission. 

 Schedule 3 
  
 Training Services 
  
 This Schedule contains 4 sections: 
  

	 	I.	INSTRUCTOR LED ON-SITE TRAINING 

  

	 	1.	Price 

  

	 	2.	Pricing Assumptions 

  

	 	3.	On Site Training Requirements 

  

	 	II.	INSTRUCTOR LEAD CLASSROOM TRAINING AT SYCAMORE’S FACILITY 

  

	 	1.	Price 

  

	 	III.	E-LEARNING and CD-ROM OFFERINGS 

  

	 	1.	Price 

  

	 	IV.	TERMS APPLICABLE TO THIS ENTIRE SCHEDULE 

  

	 	1.	Training Roadmap 

  

	 	2.	Registration Process 

  

	 	3.	Training Request Process 

  

	 	4.	Training Policies 

  

	I.	INSTRUCTOR LED ON-SITE TRAINING 

  

	1.	Price 

  

							
	 Product Code

	  	 Description

	  	 Number of Days

	  	Price

	 201000
	  	On-site training per day/per instructor	  	1	  	[*]

  

	2.	Pricing Assumptions 

  

	 	1.	Price is for outside continental United States locations. 

  

	 	2.	Maximum of [*] students per class. 

  

	 	3.	Sprint must adhere to the On-Site Training Requirements set out in item 2 below. 

  

	 	4.	Course duration includes instructor’s travel days to and from training location. 

  

	*	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential Treatment has been requested with respect to the
omitted portions. Asterisks within brackets denote omission. 

	 	5.	In addition to the daily instructor fee, Sprint agrees to pay travel and material expenses incurred by Sycamore related to the delivery of the training. Such expenses may include,
but are not limited to air fare, lodging, meals, rental car, and other out-of-pocket expenses. 

  

	 	6.	Expenses shall be characterized by Sycamore’s Travel and Expense Policy which is available upon request. 

  

	 	7.	Training credits described in Exhibit I. Attachment 1, Section 4 of the Reseller Agreement will be charged based on the number of students attending any course.

  

	2.	On Site Training Requirements 

  
 On-Site training with remote access to lab – Sycamore’s Chelmsford lab is accessed from the customer’s training site via a broadband Internet
connection. For specific details about Internet Connection and associated requirements see below. 
  
 Internet Access 
  

	 	•	 	Internet access (Broadband) required from classroom to access Sycamore Education Services lab in Chelmsford, Massachusetts. 

  

	 	•	 	Ensure Internet connection will have no port blocking. 

  

	 	•	 	Sycamore instructor will bring a [*]. The student computers will connect through this VPN client to VPN Server at Sycamore headquarters through Internet. See network diagram below.

  

	 	•	 	IP address range for 6 computers and subnet mask including Ethernet cables will be required. 

  
 VPN Client Details 
  
 Sycamore uses a Cisco hardware VPN Client 30002 (at customer site) / Server 3007 (at Sycamore lab). Below are the details for this particular setup. 
  
 Cisco VPN 3002 Hardware Client 
  
 The Cisco VPN 3002 Hardware Client is a full-featured VPN client that supports 56-bit DES or
168-bit Triple DES (IPsec). Available in 2 modes—client and network extension mode—the VPN 3002 can be configured to either emulate the operation of the software client, or to establish a secure site-to-site connection with the central
site device. Both modes use push policy and scale to very large numbers. The VPN 3002 has an 8 port switch and allows connections for hundreds of stations in a single network. 
  

	*	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential Treatment has been requested with respect to the
omitted portions. Asterisks within brackets denote omission. 

 

 
  
 VPN Server IP Address: Contact Sycamore at
education@Sycamorenet.com 
  
 The ports used if the 3002 resides behind a Firewall
are as follows: 
  
 Tunneling Protocol Support IP Security (IPSec)
with Internet Key Encryption (IKE) key management 
  

							
	 Service

	  	 Protocol

	  	 Source Port

	  	 Destination port

	 ISAKMP/IPSEC Key Management
	  	17 (UDP)	  	500	  	500
	 IPSEC Tunnel Encapsulation
	  	50 (ESP)	  	N/A	  	N/A
	 IPSEC NAT Transparency
	  	17 (UDP)	  	10000 (default)	  	10000 (default)

  
 Training Room 
  

	 	•	 	Minimum 900 sq. foot room. 

  

	 	•	 	3 feet of table space per student. 

  

	 	•	 	Desks and chairs setup classroom style (rows or u-shaped) not conference room style. 

  

	 	•	 	Two students per desk desired and one for the instructor. 

  
 Audio Visual 
  

	 	•	 	All AV equipment to be set up at front of room. 

  

	 	•	 	Projection Screen with appropriate cables to connect to a laptop (SVGA -LCD) 

  

	 	•	 	Large Whiteboard with markers. 

  
 Additional Requirements for Remote Lab Option: 
  
 Computers 
  

	 	•	 	4 to 6 computers and AC receptacles (one every 2 students), depending on class size. Recommended class size is 8 to 10 students. 

  

	 	•	 	Single Pentium III (minimum) or higher, 850 MHz 256 MB RAM 4 GB Hard drive Windows2000/ NT/XP/98. 

	II.	INSTRUCTOR LEAD CLASSROOM TRAINING AT SYCAMORE’S FACILITY 

  

	1.	Price 

  

							
	 Product Code

	  	 Description

	  	 Course Duration

	  	Price/Day/Student

	 201003
	  	SilvxManager Fundamentals	  	1	  	[*]
				
	 201013
	  	SN16000 Installation, Configuration & Operations Using SilvxManager	  	2	  	[*]
				
	 201018
	  	SN3000 Installation, Configuration & Operations	  	2	  	[*]
				
	 201015
	  	Intelligent Optical Switching Installation, Configuration & Operations (combination of 201013 & 201018)	  	3	  	[*]

  
 Training credits described in Exhibit
I. Attachment 1, Section 4 of the Reseller Agreement will be charged based on the number of students attending any course 
  

	*	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential Treatment has been requested with respect to the
omitted portions. Asterisks within brackets denote omission. 

	III.	E-LEARNING and CD-ROM OFFERINGS 

  

	1.	Price 

  

					
	 Product Code

	  	 Description

	  	Price

	 201008
	  	SilvxManager Installation and Administration CD-ROM	  	[*]
			
	 201016
	  	SN16000 Systems Overview and Installation CD-ROM	  	[*]

  

	*	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential Treatment has been requested with respect to the
omitted portions. Asterisks within brackets denote omission. 

	IV.1	Training Roadmap 

  
 

 

	IV.2	Registration Process 

  
 To enroll in any class, customer may contact Sycamore by one of the means listed below: 
  

	 	•	 	Phone Sycamore Registration: 877.727.6864 or 978.367.7110 

  

	 	•	 	Fax: 978.256.6623 – Attention Education Services 

  

	 	•	 	E-mail: education@sycamorenet.com 

  

	 	•	 	Mail: 

  

	
	 Sycamore Networks, Inc.
 Attn: Education
Services
 220 Mill Road
 Chelmsford, MA 01824-4111
 USA

  

	•	 	A Student is enrolled in a class by filling out and submitting a Student Registration form which gathers information such as phone and fax numbers, company and email addresses. This
information is recorded in our training database system. 

  

	•	 	Student registration is confirmed upon receipt of payment or availability of training credits. A confirmation letter is then faxed or emailed to the student or customer training
coordinator along with directions to the training center and local hotel information. 

  
 Training Registration Process Flowchart on next page. 

 TRAINING REGISTRATION PROCESS FLOWCHART 
  
 

 

	IV.3	Training Request Process 

  

	•	 	To request scheduling a dedicated training class either at our Chelmsford training facility or on-site, a “Training Request” form is filled out and submitted. Available
dates and curriculum are reviewed and discussed and a class is scheduled based on mutually acceptable dates. 

  

	•	 	A training quote which outlines the location of the training, description of services and pricing information is prepared and either faxed or emailed to the requestor.

  

	•	 	A “Training Credits report” of earned and used training credits based on contractual agreements is also maintained by Sycamore. This training credit report will also be
provided to the training coordinator both upon request or based on a mutually agreed upon schedule. 

  
 TRAINING REQUEST PROCESS FLOWCHART 
  
 

 

	IV.4	Training Policies 

  

	 	•	 	Training Request – When requesting to schedule a dedicated training class at Sycamore’s Chelmsford facility Sycamore requires a minimum of [*] notice. When
requesting on-site training Sycamore requires a minimum of [*] notice. 

  

	 	•	 	Student Cancellation Chelmsford Classes – To cancel registration, Sycamore requires notification at least [*] prior to the class start date for proper credit to be
applied. Cancellations received within [*] of the class will be subject to a 50% penalty. Cancellations received within five business days of the class or no-shows are liable to be charged to the customer in full. 

  

	 	•	 	On-Site Class Cancellation – To obtain a full credit, customer must cancel dedicated or on-site training within [*] of the scheduled training dates.

  

	 	•	 	Sycamore Cancellation – Full credit will be provided if Sycamore is forced to cancel training 

  

	 	•	 	Class Minimum at Sycamore’s Training Facility – Sycamore requires a minimum of [*] students to conduct a Chelmsford-based training class. If there are less than [*]
students registered for a class, at Sycamore’s option, Sycamore will either cancel the class without penalty to either Sycamore or Customer or with Customer’s concurrence, conduct the class and charge Customer for a minimum of [*]
students. 

  

	*	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential Treatment has been requested with respect to the
omitted portions. Asterisks within brackets denote omission.

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