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                                                                   EXHIBIT 10.34

CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE
OMITTED PORTIONS.

               MASTER SERVICES, DEVELOPMENT AND LICENSE AGREEMENT

         This Master Services, Development and License Agreement ("Agreement")
is made this 12th day of November, 1999 ("Effective Date") by and between
Healtheon Corporation, a Delaware corporation with offices at 4600 Patrick Henry
Drive, Santa Clara, California 95054 ("Healtheon") and Beech Street Corporation,
a California corporation with offices at 173 Technology, Irvine, California
92618 ("BSC").

         WHEREAS, Healtheon and BSC have agreed to form an alliance to address
the information technology needs of BSC, develop new applications designed to
address the information service needs of companies providing managed care and
other administrative services and pursue other ventures which may be of mutual
interest to the parties.

         WHEREAS, the parties had previously entered into a Service,
Development, and License Agreement effective December 15, 1997, as amended by an
Agreement effective May 7, 1999, ("Prior Agreement") under which Healtheon
provided certain application development and information technology ("IT")
services;

         WHEREAS, the parties now desire to supersede the Prior Agreement with
this Agreement, thereby enabling the parties to more easily expand their
relationship and allowing for multiple Service Exhibits under which Healtheon
would provide services to BSC, including application development services,
on-line services, and IT services.

         NOW, THEREFORE, in consideration of the mutual promises contained
herein, the parties hereby agree as follows:

1.       DEFINITIONS.

         1.1      "Additional Applications" shall mean those applications that
are developed by Healtheon for BSC hereunder, but excluding the Developed
Applications and the Healtheon Platform Software. As provided in the terms and
conditions below, Additional Applications shall be owned by Healtheon, unless
otherwise provided in the applicable Service Exhibit.

         1.2      "BSC Client" shall mean those clients of BSC which use BSC
products or services.

         1.3      "BSC Managed Care Services" shall mean the following types of
services provided by BSC to BSC Clients: personal health management (demand
management), workers' compensation, medical bill review, case management,
pre-admission review, concurrent review, discharge planning, hospital bill
audit, retrospective non-network bill review and fee negotiation, health care
provider contracting and management, preferred provider networks, data
reporting, computer operations, service bureau services, consulting and other
support services and such other related new products/services that BSC shall
develop subsequent to the execution of this Agreement. Notwithstanding the
foregoing, BSC Managed Care Services shall not include BSC On-Line Services.

         1.4      "BSC On-Line Service" shall mean the on-line service provided
by BSC that incorporates all or a portion of the Developed Applications and any
derivative works thereof.

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         1.5      "Database Information" shall mean the information provided to
Healtheon by BSC and contained within the Database Structures, including but not
limited to information concerning BSC's providers, provider contracts, customer
and customer contracts.

         1.6      "Database Structure" shall mean the supporting database design
developed by Healtheon for use with the Developed Applications.

         1.7      "Developed Applications" shall mean those applications, or
applications under development, and any improvements thereto which Healtheon
develops hereunder and which are designed to run on the Healtheon Platform, as
more fully described in the applicable Service Exhibit. As provided in the terms
and conditions set forth below, the Developed Applications will be owned by
Healtheon.

         1.8      "Development Work" shall mean the work to be performed
hereunder by Healtheon to develop the Developed Applications.

         1.9      "BSC End User" shall mean any employee, partner, agent or
other representative of (i) BSC, or (ii) a BSC Client; who is authorized to
access the BSC On-Line Service in conjunction with obtaining BSC Managed Care
Services.

         1.10     "Healtheon Platform" shall mean the Healtheon Platform
Software, as well as certain industry standard software applications, tools, and
processes which provide the operating environment which enables the use of
Healtheon Developed Applications as part of an on-line service which is
accessible through the Internet by using industry standard web browsers.

         1.11     "Healtheon Platform Software" shall mean the proprietary
operating system and other software which has been developed by Healtheon (but
excluding the developed applications and the Additional Applications) which is
part of the operating system of the Healtheon Platform.

         1.12     "Services" shall mean the services to be performed by
Healtheon hereunder pursuant to a Service Exhibit.

         1.13     "Work Product" shall mean any and all of the work product
produced or developed by Healtheon in connection with Healtheon's performance of
the Services to be provided hereunder.

2.       PERFORMANCE OF SERVICES.

         2.1      Service Exhibits. All Services to be provided by Healtheon
hereunder shall be by Service Exhibits. Each Service Exhibit shall refer to this
Agreement, describe the Services to be provided thereunder, and identify the
work product to be produced thereunder, if any. The initial Service Exhibits are
attached hereto as Service Exhibits A (for IT Services) and B (for ProviderWorks
Application Development Services). Additional Service Exhibits will become
effective when signed by authorized representatives of both parties.

         2.2      Incorporation; Conflicts. Each Service Exhibit is hereby
incorporated in full into this Agreement by reference and shall be subject to
the terms and conditions of this Agreement. In the case of a conflict among the
provisions in this Agreement and a Service Exhibit, those of the Service Exhibit
will control.

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3.       PROJECT MANAGEMENT.

         3.1      Personnel Resources. Healtheon and BSC shall each commit the
number of qualified and experienced personnel which are reasonably necessary to
perform their respective obligations under this Agreement and as further
outlined in the Service Exhibits. Healtheon shall have the sole right and
obligation to hire, supervise, manage, contract, direct, procure, perform or
cause to be performed all work to be performed by Healtheon and its personnel
hereunder. Healtheon, at its option, may engage third parties to render services
in connection with the performance of the Services contemplated hereunder, which
may include engaging the services of certain BSC employees to provide certain
information technology services. Healtheon will obtain written permission from
BSC prior to engaging any BSC employees to provide information technology
services. When engaging third party vendors, Healtheon will receive written
approval from BSC for any resulting fees which BSC will be obligated to pay. BSC
has the right to refuse on-site service from any third party vendor engaged by
Healtheon to provide such services hereunder. Notwithstanding the rights of BSC
in this section, BSC shall not unnecessarily withhold permissions, approvals or
acceptances to Healtheon unless BSC has a good faith reason for denying
permission, approval or acceptance, which shall be provided to Healtheon in a
written notice. All Healtheon employees utilized to provide the Services shall
have entered into Healtheon's standard form of employee nondisclosure agreement.

         3.2      Project Management. Each party shall designate a project
manager (the "Project Managers") and the appropriate resources and persons to
coordinate the development and implementation of the Service Exhibits. The
Project Managers shall be responsible for resolving any matters arising under
this Agreement. In the event that the Project Managers are not able to resolve a
dispute, such dispute shall be resolved either by a management committee, as
described in Section 3.3 ("Management Committee") or by an agreed upon method as
defined within the applicable Service Exhibit.

         3.3      Management Committee. The parties shall each designate an
equal number of management-level personnel to serve on the Management Committee.
The Management Committee shall conduct status meetings on a monthly basis, or as
decided by the Management Committee as appropriate, detailing the performance of
the Services during the prior four (4) week period and the work planned to be
performed during the upcoming four (4) week period or any other agreed upon time
period. The Management Committee shall be responsible for resolving any disputes
which have not been resolved by the Project Managers, unless the parties specify
another method in a Service Exhibit. The Management Committee shall be
responsible for determining whether services based upon the Developed
Applications shall be included in the definition of "BSC Managed Care Services"
for the purposes of this Agreement; otherwise, such services shall be excluded.
If such services are to be included, then the Management Committee shall be
responsible for establishing the applicable financial arrangements, if any,
pursuant to which such services may be offered by BSC.

         3.4      Changes to Services, Service Exhibits. The scope of the
Services and the Service Exhibits shall not be changed in any material respect
without the prior written agreement of the parties, which agreement shall not be
unreasonably withheld.

4.       OWNERSHIP AND LICENSE RIGHTS.

         4.1      Ownership. BSC acknowledges and agrees that the Healtheon
Platform, and, unless otherwise specified in a Service Exhibit attached hereto,
Additional Applications, and all of the Work

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Product including, but not limited to, all technology of any nature whatsoever,
all notes, records, drawings, designs, inventions, improvements, developments,
discoveries, trade secrets and any copyrightable material, including but not
limited to, the Developed Applications, and related Database Structures, and all
patentable inventions, conceived, made or discovered by Healtheon, solely or in
collaboration with others, during the period of this Agreement and which relate
in any manner to the Services to be performed hereunder or which Healtheon may
be directed to undertake or investigate in performing the Services, including
any derivative works of any of the foregoing, is the sole property of Healtheon,
but excluding the Database Information, as provided by BSC to Healtheon to
incorporate and operate within the Developed Applications in order to operate
the Developed Applications, which may be incorporated into the Work
Product Unless otherwise provided in a Service Exhibit, BSC acknowledges and
agrees that Healtheon shall have all proprietary rights in and to the Work
Product, including, without limitation, all copyrights, patents and trade secret
rights, all moral rights, all contract and licensing rights, and all claims and
causes of action of any kind with respect to any of the foregoing, whether now
known or hereafter to become known, and that Healtheon shall have the sole and
exclusive right to use, modify and exploit the Work Product in any manner that
Healtheon may choose.Notwithstanding the foregoing, in the event BSC exercises
the option for the On-Line Services under Section 5.3 for a Developed
Application, Healtheon will not modify such Developed Application in such a way
that the Developed Application would no longer meet in all material respects
BSC's specifications as stated in the applicable Service Exhibit.

         4.2      Proprietary Notices. BSC shall not remove or alter any
trademark, trade name, copyright, or other proprietary notices, legends,
symbols, or labels appearing on or in materials pertaining to the Work Product.
Each portion of the Healtheon documentation reproduced by BSC shall include the
intellectual property notice or notices appearing in or on the corresponding
portion of such materials as delivered by Healtheon hereunder (e.g. trademark,
copyright and patent notices).

5.       LICENSE AND SERVICE RIGHTS.

         5.1      License Rights. In consideration for the development fees paid
to Healtheon pursuant to Section 7.1, Healtheon hereby grants to BSC a
nonexclusive and nontransferable, fully-paid, perpetual right and license,
exercisable at BSC's Designated Operations Site, to: (i) install, use, copy,
modify, create derivative works and maintain the Developed Applications, in
object code and source code form, solely as (a) part of the BSC On-Line Services
which are offered to BSC Clients in conjunction with the BSC Managed Care
Services obtained by such BSC Clients and to enable world-wide remote access by
BSC End Users in conjunction with the BSC On-Line Service and (b) for BSC's
internal use in providing BSC Managed Care Services to BSC Clients, and (ii) use
the Work Product (excluding the Developed Applications and any derivative works
thereof) delivered to BSC by Healtheon hereunder in conjunction with the
operations of BSC's Managed Care Services. BSC shall not use, sublicense or
otherwise distribute the Healtheon Platform Software or the Work Product,
including the Developed Applications and any derivative works thereof, in any
other manner except as expressly stated herein. BSC's "Designated Operations
Site" is Irvine, California. BSC may change its Designated Operations Site to
another site within the United States or United Kingdom by prior written notice
to Healtheon. A change of the Designated Operations Site to locations outside
the United States or United Kingdom requires Healtheon's prior written approval.
Notwithstanding the foregoing, BSC shall make no more than two (2) copies of the
source code relating to the Developed Applications (the "Source Code") and shall
restrict access to such Source Code to only those employees and Permitted Third
Party Consultants who require such access to enable BSC to use the Source Code
as in the manner contemplated herein and otherwise secure and protect such
Source Code consistent with its own practices regarding its most highly

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confidential information. "Permitted Third Party Consultants" means third party
consultants for whom BSC has received Healtheon's prior written approval, which
shall not be unreasonably denied, and who have executed agreements with BSC that
includes confidentiality and intellectual property assignment provisions
consistent with this Agreement.

         5.2      Option to License Healtheon Platform Software. Subject to the
payment of the license fee set forth below, Healtheon hereby grants to BSC a
nonexclusive and nontransferable, right and license, exercisable at BSC's
Designated Operations Site, to use the Healtheon Platform Software as part of
the Healtheon Platform to be deployed at BSC's Designated Operations Site to run
the Developed Applications and such Additional Applications which may be
licensed from Healtheon, as part of the BSC On-Line Service or other BSC Managed
Care Service to be offered to BSC Clients in conjunction with the BSC Managed
Care Services obtained by such BSC Client, and to enable world-wide access and
use by BSC End Users at remote locations in conjunction with the use of the BSC
On-Line Service and to make two back-up copies. The applicable one-time, up
front fee for such license shall be [*] dollars ($[*]), payable upon such
commercially reasonable terms as the parties may agree to at the time of BSC's
exercise of its rights hereunder; provided however, that such license fee shall
be waived after January 1, 2000. BSC shall not have the right to use, sublicense
or otherwise distribute the Healtheon Platform Software in any other manner
except as expressly stated herein. BSC shall be solely responsible for the costs
associated with acquiring all third-party hardware and software necessary to
deploy the Healtheon Platform at BSC's site. BSC shall pay Healtheon for any and
all associated implementation and installation services provided by or on behalf
of Healtheon on a time and materials basis under the then negotiated fee
schedule. In the event that BSC exercises its rights hereunder, Healtheon shall
make available to BSC maintenance services on such commercially reasonable terms
and conditions as may be agreed to by the parties. Healtheon shall provide all
existing Healtheon documentation reasonably necessary for BSC to exercise this
license option in order to make functional the Developed Applications and
Healtheon Platform to the extent Healtheon has it at the time BSC exercises its
option hereunder and Healtheon has the right to provide a copy to BSC.

         5.3      Option to Use Healtheon On-Line Service. If, following the
completion of the Developed Applications, BSC declines to use its licensed
rights under Section 5.1, Healtheon hereby agrees to enter into a Service
Exhibit with BSC containing Healtheon's standard terms and conditions whereby
Healtheon shall provide BSC with (i) access to an on-line service which includes
the Developed Applications, and (ii) the right to sublicense such access rights
to BSC Clients. Healtheon shall offer such service to BSC and the BSC Clients at
the rate specified in the applicable Service Exhibit.

         5.4      Media Marketing Materials. Healtheon may provide BSC with
information and materials to use in creating brochure(s), describing one or more
Healtheon on-line services provided hereunder ("Marketing Materials"). BSC may
modify such materials to make them consistent with its other material but may
not substantially change the content of such materials without Healtheon's prior
written approval. BSC shall submit a letter to Healtheon describing the intended
use of the Marketing Materials and any uses or references to Healtheon
trademarks, materials or information regarding such use for Healtheon's
evaluation and approval prior to any actual production, use or distribution of
Marketing Materials by BSC. Healtheon shall provide notice of approval or
rejection of the intended use of the Marketing Materials within seven (7) days
of receipt of the letter from BSC. Within such seven (7) days, Healtheon may
request additional information such as pre-production samples of the intended
advertising, merchandising, promotional or display materials containing any
Marketing Materials or description or reference to Healtheon's on-line services
for Healtheon's evaluation and approval as to quality, style, appearance, usage
of any Healtheon trademarks, and accuracy of the information, and Healtheon
shall

      [*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED
SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED
WITH RESPECT TO THE OMITTED PORTIONS.

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provide notice or approval or rejection within five (5) days of receipt of such
additional information. Subject to Healtheon's prior written approval as set
forth above, BSC shall have the right to distribute Marketing Materials to its
BSC Clients solely in conjunction with the identification, marketing, and
promotion of Healtheon on-line services provided hereunder. All use of Healtheon
trademarks by BSC accrues to the benefit of Healtheon. Neither party shall use
the name of the other party, or refer to the other party, directly or
indirectly, in any news release or information provided to any trade publication
without such party's prior written approval.

6.       TECHNOLOGY AND LICENSE RIGHTS. In the event that any Development Work
requires access to or use of any other third-party technology or software, the
Management Committee shall be responsible for assessing which party should
obtain any necessary rights thereto.

7.       FEES AND PAYMENT.

         7.1      Fees and Expenses, Payment. BSC shall pay Healtheon the fees
and expenses, as set forth in the Service Exhibits for the Services to be
performed hereunder (the "Fees"). Healtheon shall submit invoices to BSC on a
monthly basis for the Fees when due. Invoices shall be due and payable within
ten (10) days after receipt. If a discrepancy is found on the monthly invoice
received by BSC from Healtheon, BSC shall promptly notify Healtheon of such
discrepancy and Healtheon agrees to exercise its best efforts to resolve the
discrepancy within seven (7) business days. During the period that Healtheon is
resolving the discrepancy, BSC shall not be required to pay to Healtheon the
amount of the discrepancy, and no late fees shall apply to the amount in
dispute. Upon resolution of the dispute, the invoice shall be due and payable
within ten (10) days.

         7.2      Other Expenses. Healtheon shall have sole responsibility for
payment of compensation to its personnel and shall pay and report, for all
personnel assigned to perform services hereunder, federal and state income tax
withholding, social security taxes, and unemployment insurance applicable to
such personnel. Healtheon shall bear sole responsibility for any health or
disability insurance, retirement benefits, or other welfare or pension benefits
(if any) to which its own personnel may be entitled.

         7.3      Third-Party Hardware and Software. In the event that it is
reasonably necessary for Healtheon to purchase or license any third-party
hardware and/or software in order to perform the Services (except for
Healtheon's on-line Services), the Project Managers shall determine whether such
third-party hardware and/or software should be purchased and/or licensed by BSC
or Healtheon and how the costs and ownership shall be allocated between the
parties.

         7.4      Taxes. All Fees and payments are exclusive of all taxes,
duties or levies, however designated or computed. BSC shall be responsible for
and pay all taxes upon payments due under this Agreement including, but not
limited to, sales, use, or value-added taxes, duties, withholding taxes and
other assessments now or hereafter imposed on or in connection with this
Agreement, exclusive of taxes based upon Healtheon's net income.

         7.5      Audit Rights. Each of the parties shall have the right,
exercisable no more frequently than once per calendar quarter and exercisable
upon thirty (30) days prior written notice, to audit the appropriate books and
records of the other party during regular business hours to review the
calculations of the amounts payable pursuant to Section 7. The costs of such
audit shall be borne by the auditing party, unless the results of such audit
reveal an underpayment (or overpayment) of more than ten percent (10%) for a
twelve month period, in which case the reasonable expenses of the auditing party
shall be reimbursed by the other party. The parties shall promptly pay (or
refund) to the other, the amounts of any underpayments (or overpayments).

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8.       CONFIDENTIALITY.

         8.1      Confidential Information. The parties acknowledge that in the
course of performing under this Agreement, each party may be exposed to or
acquire information which is proprietary to or confidential to the other party,
its suppliers or customers ("Confidential Information"). Any and all such
Confidential Information of one party in any form obtained by the other party or
its employees, agents, or representatives in the performance of this Agreement
shall be deemed to be confidential and proprietary information of such party.
The parties agree to hold such Confidential Information in strict confidence, to
only permit use of such Confidential Information by its employees,
representatives, and agents having a need to know in connection with performance
under this Agreement, and not to copy, reproduce, sell, assign, license, market,
transfer, give or otherwise disclose the Confidential Information of the other
party to third parties or to use such Confidential Information for any purposes
whatsoever, except as expressly contemplated by this Agreement, without the
express written permission of the other party and to advise each of their
employees, agents, and representatives of their obligations to keep such
information confidential. The Healtheon Platform Software, Developed
Applications Additional Applications (unless otherwise specified in a Service
Exhibit), and Work Product shall be deemed to be the Confidential Information of
Healtheon. BSC's Database Information and interpretation rules shall be deemed
to be the Confidential Information of BSC.

         8.2      Exceptions to Confidential Information. Confidential
Information shall not include information that (i) was, as of the time of its
disclosure, or thereafter becomes part of the public domain through a source
other than the receiving party; (ii) the receiving party can demonstrate was
independently known to the receiving party as of the time of its disclosure
without an obligation of confidentiality; (iii) the receiving party can
demonstrate it was independently developed by the receiving party without use of
materials containing the Confidential Information, or (iv) the receiving party
can demonstrate was subsequently learned from an independent third party not
under a confidentiality obligation to the providing party. In the event that a
receiving party is required to disclose certain Confidential Information of a
disclosing party pursuant to applicable law, court order or government
authority, the receiving party shall provide reasonable notice to the disclosing
party prior to such disclosure and shall cooperate with the disclosing party to
obtain protection from such disclosure. Anything to the contrary in this
Agreement notwithstanding, each party may use and exploit for any purpose any
programming techniques and ideas and concepts related to internet or computer
technology learned by its employees as a result of their exposure to the
Confidential Information of the other party and retained in the memory of such
employees after their last exposure to any computer code, documentation or
materials provided or owned by the other party, but excluding Healtheon Platform
Software, Developed Applications and Additional Applications design,
architecture and source code.

         8.3      Reports of Third-Party Misappropriation. A receiving party
shall immediately report to the disclosing party any attempt by any person of
which the receiving party has knowledge (a) to use or disclose the Confidential
Information without authorization from the disclosing party, or (b) to copy,
reverse assemble, reverse compile or otherwise reverse engineer any part of the
Healtheon Services or Healtheon software provided to BSC hereunder.

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9.       REPRESENTATIONS AND WARRANTIES.

         9.1      Warranties for Services. Healtheon hereby represents and
warrants that (i) each person assigned to perform the Services shall have the
proper skill, training and background so as to be able to perform the Services
in a competent and professional manner and (ii) all Services and any Work
Product and other materials or documentation delivered under this Agreement
shall have been completed in a thorough and professional manner. In the event of
a breach of Healtheon's representations and warranties under this Section 9.1.
Healtheon's sole obligation shall be to use commercially reasonable efforts to
promptly correct any defects identified by BSC in a time frame reasonable to the
impact of the defect or within established service levels as defined in the
relevant Service Exhibits. Healtheon does not represent or warrant that all
defects can be corrected.

         9.2      Third-Party Technology. BSC hereby represents and warrants
that it has obtained all necessary consents, licenses and/or assignments with
respect to the Third-Party Technology and Software (as defined in Service
Exhibit A) which is licensed and/or deployed by BSC and which are necessary in
order for Healtheon to perform the Services (excluding Healtheon's on-line
Services) to be performed hereunder. Healtheon hereby represents and warrants
that it has obtained all necessary consents, licenses and/or assignments with
respect to the third-party technology and software which is licensed and/or
deployed by Healtheon in its performance of the Development Work to be performed
hereunder.

         9.3      Authority. Healtheon and BSC each hereby represents and
warrants to the other that it is duly organized and validly existing under the
laws of the jurisdiction in which it is organized, in good standing therein, and
has the power to enter into this Agreement and to perform its obligations
hereunder and, furthermore, that the performance by it of its obligations under
this Agreement has been duly authorized by all necessary corporate or other
action and will not violate any provision of law or regulation of any corporate
charter or bylaws.

         9.4      Infringement. Healtheon and BSC each hereby represents and
warrants to the other that any information or technology provided by it to the
other party in order to define the specifications or to accomplish the
development objectives of this Agreement does not infringe, violate,
misappropriate, or in any manner contravene or breach any U.S. patent or any
trademark, copyright, trade secret right, license or other property, or
proprietary right of any third party.

         9.5      No Implied Warranties. THE WARRANTIES STATED ABOVE IN THIS
SECTION 9 ARE THE ONLY WARRANTIES MADE BY EITHER PARTY. THE PARTIES DO NOT MAKE
AND HEREBY DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE PARTIES ACKNOWLEDGE THAT COMPLEX COMPUTER SOFTWARE AND SERVICES, SUCH AS THE
DEVELOPED APPLICATIONS AND THE SERVICES, ARE RARELY FREE OF DEFECTS OR ERRORS
AND HEALTHEON DOES NOT WARRANT THE SAME.

10.      LIMITATION OF LIABILITY.

         10.1     Exclusion of Certain Damages. EXCEPT FOR CLAIMS ARISING OUT OF
A BREACH OF SECTION 8 AND EXCEPT FOR DAMAGES AWARDED TO A THIRD PARTY PURSUANT
TO SECTION 11, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY SHALL EITHER
PARTY HAVE ANY LIABILITY FOR LOSS OF PROFITS, CONSEQUENTIAL,

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EXEMPLARY, INCIDENTAL OR PUNITIVE DAMAGES, EVEN IF SUCH PARTY HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES.

         10.2     Limitation of Liability. EXCEPT WITH RESPECT TO INDEMNIFIABLE
CLAIMS AS PROVIDED IN SECTION 11.1 AND FOR CLAIMS ARISING OUT OF A BREACH OF
SECTION 8, IN NO EVENT SHALL EITHER PARTY'S AGGREGATE LIABILITY FOR ALL MATTERS
ARISING OUT OF THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER IN CONTRACT, TORT
OR OTHERWISE, EXCEED [*] DOLLARS ($[*]) OVER THE PERIOD OF ANY YEAR DURING THE
TERM OF THE AGREEMENT AND THEN FOR ALL TIME AFTER THE TERM OF THE AGREEMENT.
(For example purposes only, if Healtheon is liable for claims equaling $[*] in
the first year of the Agreement, and for $[*] in the second year, then
Healtheon's liability would be $[*] in the first year, and $[*] in the second
year.) THE REMEDIES PROVIDED HEREIN ARE THE PARTIES' SOLE AND EXCLUSIVE
REMEDIES.

11.      INDEMNIFICATION.

         11.1     Indemnification. Healtheon agrees to hold harmless and defend
BSC from and against any and all claims, demands, suits, actions, or
proceedings, arising out of any actual or alleged infringement by Healtheon of
any copyright or any U.S. patent, trademark, or trade secret right or other
proprietary right, with respect to the Work Product and Healtheon Platform
Software, as delivered by Healtheon hereunder and used by BSC in accordance with
the terms of this Agreement. BSC agrees to hold harmless and defend Healtheon
from and against any and all claims, demands, suits, actions, or proceedings,
arising out of any actual or alleged infringement by Healtheon of any copyright
or any U.S. patent, trademark, or trade secret right or other proprietary right
which arises out of BSC's failure to obtain any necessary consents, licenses, or
assignments with respect to any Third-Party Technology or Software which has
been licensed and/or deployed by BSC and which is necessary in order for
Healtheon to perform the Services (but excluding Services relating solely to the
Developed Applications.).

                  In the event BSC exercises its license rights under Section
5.1, BSC agrees to defend, indemnify, and hold Healtheon and its suppliers or
licensors, and its and their officers, agents, employees, and contractors,
harmless from any loss, damage, or expense, arising in any manner whatsoever
from or otherwise in respect to (a) BSC's, BSC Client's and/or BSC End User's
use of the Developed Applications, or (b) the failure of BSC to abide by the
terms and conditions of this Agreement relating to BSC's use of the Developed
Application.

         11.2     Limitations. Healtheon shall have no indemnity obligation for
claims resulting from or alleged to result from (i) development work performed
by Healtheon in compliance with BSC's specifications where Healtheon's method of
compliance has been specifically compelled by the terms of BSC's specifications;
or (ii) BSC's use of the Work Product in combination with any hardware or
software not furnished by or authorized by Healtheon hereunder, if such
combination is the cause of such claim and the Work Product is not material to
the claim, or any modifications which have been made by BSC if such modification
is the cause of the claim. In addition, Healtheon shall have no indemnity
obligation for claims of infringement resulting or alleged to result from BSC's
failure within a reasonable time frame to implement any replacement or
modification which conforms to the requirements of Section 11.4 herein. BSC
shall have no indemnity obligations for claims resulting from or alleged to
result from Healtheon's breach of any Third-Party Technology or Software rights
where appropriate consents, licenses and/or assignments were obtained and
provided to Healtheon and Healtheon failed to adhere to the terms of applicable
consents, licenses and/or assignments.

[*]CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

                                     Page 9
<PAGE>   10

         11.3     Payment and Cooperation. Subject to the limitations set forth
in Section 11.2 above, the indemnifying party shall pay all losses, damages,
settlements, expenses, costs and reasonable attorneys' fees, incurred by the
indemnified party arising out of the matters set forth in Section 11.1 provided
that such payment shall be contingent on: (i) cooperation by the indemnified
party with the indemnifying party in the defense and or settlement thereof, at
the indemnifying party's expense; and (ii) allowing the Indemnifying Party to
control the defense and all related settlement negotiations. The indemnified
party shall give the indemnifying party prompt written notice of any such claim
to enable the indemnifying party to defend or mitigate the claim.

         11.4     Remedy. If, in the event of an infringement action pertaining
to the Work Product, including the Developed Applications, and/or Healtheon
Platform Software and BSC's use of the such Work Product and/or Healtheon
Platform Software is disrupted, Healtheon shall, at its option, (i) provide BSC
with access to software which is functionally equivalent to the infringing
elements of the Work Product and/or Healtheon Platform Software as applicable,
without additional charge; (ii) modify the infringing portions of the Work
Product and/or Healtheon Platform Software, as applicable, to avoid the
infringement; or (iii) obtain a license for BSC to continue use of such Work
Product and/or Healtheon Platform Software, as applicable, for the term of the
applicable license and pay, on an annual basis, if Healtheon elects not to
acquire a perpetual license, the additional fee required for such license(s).

         11.5     Sole Obligation. SECTION 11 SETS FORTH THE PARTIES' SOLE
OBLIGATION, AND THE SOLE RECOURSE AGAINST THE OTHER PARTY IN THE EVENT OF ANY
CLAIM OF INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS.

         11.6     In the event that an error or omission by Healtheon as part of
the IT Services provided to BSC under Service Exhibit A has caused a BSC Client
solely to suffer actual damage and the BSC Client has received compensation from
BSC for the actual damage, and if the Management Committee determines that such
error or omission was the result of negligence or a failure to meet the
warranties set forth in Section 9.1 above, then the Management Committee shall
determine the percentage of such damages amount that shall be payable by
Healtheon, taking into consideration the degree to which such error or omission
was the cause of such damage in relation to other contributing facts and
circumstances, including, without limitation, the errors, omissions, or
negligence of BSC, and Healtheon shall pay to BSC such amount as determined by
the Management Committee. Healtheon's obligations under this Section 11.6 shall
be subject to the Limitation of Liability set forth in Section 10.2 above.

12.      TERM AND TERMINATION.

         12.1     Term. This Agreement shall continue for a fixed term of five
(5) years from the Effective Date (the "Term") unless terminated earlier under
the provisions of this Section 12 or by the mutual agreement of the parties. At
the end of each year of the Term, the parties shall review the state of this
Agreement and have the option to mutually agree to extend the Term for an
additional year. For example, the parties shall meet after the first year of
this Agreement and review the state of the Agreement. At that time, the parties
may mutually agree to extend the term of the Agreement to a term of six years
from the Effective Date. Notwithstanding the foregoing, the licenses granted in
Sections 5.1 and 5.2 shall have a perpetual term unless terminated earlier
pursuant to Section 12.3 or 12.4 or by the mutual consent of the parties.

                                    Page 10
<PAGE>   11

         12.2     Termination for Convenience. Either party may terminate this
Agreement upon one year prior written notice to the other for any reason.
Promptly following the notice of termination, the parties shall use good faith
efforts to agree to a commercially reasonable transition plan which will enable
the parties to mitigate any on-going expenses during the notice period.

         12.3     Termination by Either Party for Default. If either party
defaults in the performance of any material provision of this Agreement, then
the non-defaulting party may give written notice to the defaulting party that if
the default is not cured within ninety (90) days of such notice the Agreement
will be terminated. If the non-defaulting party gives such notice and the
default is not cured during the ninety (90) day period, then the Agreement shall
automatically terminate at the end of that ninety (90) day period.

         12.4     Insolvency. Either party may terminate this Agreement by
written notice to the other, and may regard the defaulting party as in default
of this Agreement, if the defaulting party becomes insolvent, makes a general
assignment for the benefit of creditors, suffers or permits the appointment of a
receiver for its business or assets, becomes subject to any proceeding under any
bankruptcy or insolvency law whether domestic or foreign, or has wound up or
liquidated, voluntarily or otherwise.

         12.5     Effect of Termination. The provisions of Sections 7 (solely
with respect to Fees and other payments which were due and payable as of the
date of termination), 4, 8, 10, 11, and 13 (to the extent applicable) shall
survive the termination of this Agreement for any reason. All other rights and
obligations of the parties shall cease upon termination of this Agreement. In
the event of a termination, neither party shall be entitled to any refund of the
fees paid or cost incurred for the development performed hereunder. Provided
that this Agreement is not terminated by Healtheon pursuant to either Section
12.3 or 12.4 or by BSC pursuant to Section 12.2, upon termination, Healtheon
shall deliver to BSC a copy of each Developed Application, Additional
Application, Data Structure, and Database Information which has been completed
as of the date of termination or is under development, in source and object code
form, and the related technical and user documentation, and, in the event of the
exercise of BSC's option pursuant to Section 5.2, Healtheon shall deliver to BSC
a copy of the Healtheon Platform Software in object code form.

         12.6     Return of Materials. Within thirty (30) days after the
termination of this Agreement, each party shall return to the other, all
Confidential Information, and other material of any kind which is the property
of the other party.

13.      GENERAL.

         13.1     No Exclusivity or Restriction on Other Activity. Except as
expressly set forth in this Agreement, nothing herein shall preclude either
party from entering into agreements to obtain similar services or development
work from third parties or from providing similar services or development work
to third parties.

         13.2     Relationship of Parties. The relationship of the parties shall
be that of independent contractors. Neither party will represent that it has any
authority to assume or create any obligation, express or implied, on behalf of
the other party, or to represent the other party as agent, employee, or in any
other capacity, except as specifically provided herein.

                                    Page 11
<PAGE>   12

         13.3     Binding Effect; Assignment. This Agreement shall be binding on
and inure to the benefit of the respective parties and their permitted
successors and assigns. Neither party shall transfer, assign, sublicense or
subcontract any right or obligation hereunder, except as expressly provided
herein. In the event of a change in control of a party hereto, such party shall
be permitted to assign this Agreement to the surviving or new corporation
acquiring all or substantially all of the business and assets of such party by
merger, acquisition, consolidation or otherwise, with the prior written consent
of the other party, which consent shall not be unreasonably withheld. Either
party may assign its rights under this Agreement to an entity which it controls,
with the prior written consent of the other party, which consent shall not be
unreasonably withheld. It shall not be unreasonable for a party to withhold its
consent if any proposed assignment would materially increase such party's
obligations under this Agreement or materially increase the scope of the other
party's rights (including but not limited to the grant of rights contained in
Section 5) or if such proposed assignee is a competitor of such party.

         13.4     No Waiver. Either party's failure to exercise any right under
this Agreement shall not constitute a waiver of any other terms or conditions of
this Agreement with respect to any other or subsequent breach, nor a waiver by
such party of its right at any time thereafter to require exact and strict
compliance with the terms of this Agreement.

         13.5     Notices. All notices or other communications which are
required or permitted to be given hereunder shall be in writing and shall be
sent to the address of the recipient set forth below or such other address as
the recipient may designate by notice given in accordance with the provisions of
this Section with copies to:

         In the case of Healtheon:              In the Case of BSC:

         Healtheon Corporation                  Beech Street Corporation
         4600 Patrick Henry Drive               173 Technology
         Santa Clara, California 95054          Irvine, California  92618
         Attn:  President                       Attn:  President and COO
         Copy to: General Counsel               Copy to: Chief Financial Officer

Any such notice shall be delivered by either (i) first class registered or
certified airmail, postage prepaid, and shall be deemed to have been served
forty-eight (48) hours after posting; or (ii) express courier service, service
fee prepaid, and shall be effective upon delivery.

         13.6     Applicable Law. This Agreement shall be governed by and
construed in accordance with the laws of the State of California, exclusive of
conflict of laws principles.

         13.7     Severability. The invalidity of one or more phrases,
sentences, clauses or articles contained in this Agreement shall not affect the
remaining portions of this Agreement or any part thereof; and in the event that
one or more phrases, sentences, clauses or articles shall be declared void or
unenforceable this Agreement shall be amended to include only such portions of
such phrases, sentences clauses or articles that are not invalid, void or
unenforceable.

         13.8     Entire Agreement; Amendments. This Agreement sets forth the
entire agreement between the parties and supersedes any other prior proposals,
agreements and representations between them related to its subject matter,
whether written or oral, including but not limited to the Prior Agreement
between the parties. No modifications or amendments to this Agreement shall be
binding upon the parties unless made in writing and duly executed by authorized
officials of both parties. It is

                                    Page 12
<PAGE>   13

expressly understood and agreed that no employee, agent, or other representative
of Healtheon has any authority to bind Healtheon with respect to any statement,
representations, warranty, or other expression unless the same is specifically
set forth in this Agreement. It is also understood and agreed that no usage of
trade or other regular practice or method of dealing between the parties hereto
shall be used to modify, interpret, supplement, or alter in any manner the terms
of this Agreement.

         13.9     Attorneys' Fees. The prevailing party in any dispute shall be
entitled to collect from the other party the prevailing party's reasonable
attorneys' fees and costs in connection with the enforcement of this Agreement.

         13.10    Non-Solicitation of Employees. Neither party shall solicit the
services or employment of any employee or agent of the other party during the
term of the Agreement, without the prior written consent of the other party. The
soliciting party who violates this Section 13.10 shall pay to the other party an
amount equal to one (1) years salary for any solicited employee of the other
party, as liquidated damages and not as a penalty. The amount of annual salary
shall be the annual salary in effect at the date the employee was solicited.
Initiation by an individual of contact regarding employment or response by an
individual to an advertisement or other generally available notice, shall not
constitute solicitation. BSC may solicit the services or employment of Healtheon
employees and agents who have a primary work location at a BSC office provided
that BSC provide Healtheon with notification prior to the solicitation.

         13.11    Bankruptcy. The parties agree that the Agreement and any
related agreements are contracts under which Healtheon is a licensor of rights
to intellectual property within the scope of Section 101 of the United States
Bankruptcy Code and that BSC shall have all the rights of a licensee set forth
in Section 365(n) of the Bankruptcy Code. Upon the commencement of a bankruptcy
petition involving either party, the other party shall be entitled to retain and
may fully exercise all rights and licenses available under the Bankruptcy Code,
subject to the fulfillment by the other party of its obligations under this
Agreement.

         13.12    Residual Information. Without prejudice to either party's
proprietary rights, neither party shall be liable for using general ideas,
concepts and know-how that may be gained as a result of exposure to or contact
with the other party or its materials.

         13.13    Escrow. Healtheon agrees that it will put the Healtheon
Platform Software, the Database Structures, the Database Information and the
Developed Applications, in escrow with an independent escrow agent on a yearly
basis. The escrow agreement will be on terms and conditions which are mutually
agreeable to the parties.

         13.14    Force Majeure. If either party is unable to perform its
obligations under this Agreement due to circumstances beyond its reasonable
control (other than obligations for the payment of money or the maintenance of
confidentiality), including, but not limited to, acts of God, earthquakes, labor
disputes and strikes, riots, war, actions decrees of governmental bodies,
changes in applicable Laws, or communications line or power failures, such
obligations will be suspended so long as those circumstances persist, provided
that the delaying party notifies the other party promptly of the delay and its
causes and uses commercially reasonable efforts to recommence performance
without delay.

         13.15    U.S. Government Restricted Rights. The Healtheon Service and
the Healtheon Client Software are made available only with RESTRICTED RIGHTS.
All use, duplication, or disclosure of the

                                    Page 13
<PAGE>   14

Healtheon Service or such software by the government is subject to restrictions
as set forth in subparagraphs (c)(1)(ii) of the Rights in Technical Data
Computer Software Clause at DFARs 252.22-70013 and/or subparagraphs c(1) and
c(2) of the Commercial Computer Software Restricted Rights Clause at 48 C.F.R.
Section 52.227-19, as applicable. The contractor/vendor/manufacturer is
Healtheon Corporation, 4600 Patrick Henry Drive, Santa Clara, California 95054,
U.S.A.

         13.16    No Third Party Beneficiaries. This Agreement is made and
entered into for the sole protection and benefit of the parties hereto, and no
other person or entity shall be a direct or indirect beneficiary of, or shall
have any direct or indirect cause of action or claim in connection with this
Agreement.

         IN WITNESS WHEREOF, the parties have caused this Agreement to be duly
executed as of the Effective Date.

Healtheon Corporation                       Beech Street Corporation

By:               /s/                       By:               /s/
   -----------------------------------         ---------------------------------

Title:                                      Title:
      --------------------------------            ------------------------------

Date:                                       Date:
     ---------------------------------           -------------------------------

                                    Page 14
<PAGE>   15

                                SERVICE EXHIBIT A
                                   IT SERVICES

This Service Exhibit A is subject to and incorporates the terms of the Master
Services, Development and License Agreement (the "Agreement") dated November
___, 1999 between Healtheon Corporation ("Healtheon") and Beech Street
Corporation ("BSC").

1.       Scope of Services. Healtheon will operate and maintain BSC's
information technology infrastructure and data processing functionality and
related services (collectively referred to as "IT Services"), including the
following types of services, as necessary and agreed to by the parties:

-        Maintain hardware operations

-        Maintain software infrastructure

-        Maintain data network(s)

-        Maintain desktop computing systems

-        Provide internal and external technical support

-        Provide project planning and management

-        Provide software installation

-        Provide hardware installation

-        Provide user technical support

-        Provide user training

-        Provide IT personnel management services

-        Provide IT consulting services

-        Provide custom software solution design and development services

2.       Term. The term of this Service Exhibit A shall commence on the
Effective Date of the Agreement and, unless earlier terminated as provided
herein, shall continue for the term of the Agreement. The parties will review
the terms of this Service Exhibit A within ninety days after the Effective Date
and determine whether the IT Services to be provided should be more fully
addressed in a mutually agreed-upon amendment hereto. Beginning June 30, 2000,
and on each six month anniversary thereafter, BSC will review the IT Services
provided hereunder, and, if BSC reasonably determines that such services do not
adequately meet the requirements set forth in this Service Exhibit A or amended
version thereof ("IT Requirements"), BSC may provide Healtheon with a written
notice identifying those aspects not meeting such IT Requirements, and stating
BSC's intent to terminate the Service Exhibit in six (6) months. If, by the end
of such six (6) month period, Healtheon fails to improve the IT Services such
that the IT Requirements are met, this Service Exhibit will automatically
terminate.

BSC reserves the right to terminate this Service Exhibit with 90 days written
notice.

3.       Third Party Technology and Software. In order to perform the Services
contemplated hereunder (but excluding Services relating solely to the Developed
Applications), BSC represents that Healtheon will need to have access only to
the third-party technology and software listed on Attachment A-1 which is
licensed and/or deployed by BSC (the "Third-Party Technology and Software"). BSC
hereby agrees to use commercially reasonable efforts to obtain, at its own
expense, all necessary consents, licenses and/or assignments which may be
necessary in order for Healtheon to perform such Services. Healtheon shall use
commercially reasonable efforts to cooperate with BSC to assist BSC in obtaining
any necessary consents, licenses and/or assignments to Third-Party Technology
and Software. During the term of this

                                    Page 15
<PAGE>   16

Agreement, BSC hereby grants to Healtheon a nonexclusive and nontransferable
right and license to use, modify and copy all technology and software owned by
BSC which is necessary for Healtheon to perform the Services.

4.       Fees. For IT Services performed hereunder, BSC will pay Healtheon the
associated direct expenses and management fee as set forth below:

         Direct Expenses: Healtheon shall charge BSC [*]% of Healtheon's
"direct" expenses associated with the IT Employees, including salary, and
benefits calculated at an assumed rate equal to [*]% of each IT Employee's
salary. "IT Employees" means those Healtheon employees or contractors whose
primary responsibility is the providing of IT Services hereunder at BSC's
facilities. Healtheon agrees that it will not charge BSC (i) any support
expenses, such as rent, phone, computing, office expenses for those IT
Employees; or (ii) any Healtheon "allocated" expenses, such as management,
administration, other overhead cost, etc., with respect to such IT Employees. In
the event that Healtheon decides to provide any of the IT Employees with
Healtheon stock options, Healtheon agrees that it will not charge BSC any
expenses associated with any such grants.

         Healtheon Management Fees: The management fees for the remainder of
1999 will reflect a monthly management fee of $[*]. The parties will negotiate
the management fee to be applied to the remaining term of this Agreement.

         The parties shall mutually develop a budget for the total fees and
expenses under this Service Exhibit and Healtheon shall make a reasonable
attempt to complete the services under this Service Exhibit within this budget.

5.       Ownership Rights. Except as otherwise provided in this Section 5, all
work product created by Healtheon for BSC under this Service Exhibit ("IT
Service Product") is the sole property of BSC. Healtheon acknowledges and agrees
that BSC shall have all proprietary rights to all IT Service Product including,
but not limited to, all technology of any nature whatsoever, all notes, records,
drawings, designs, inventions, improvements, developments, discoveries, and any
copyrightable material, and all patentable inventions, conceived, made or
discovered by Healtheon employees under this Service Exhibit, solely or in
collaboration with others, in the performance of the Services performed under
this Service Exhibit, including any derivative works of any of the foregoing.
Healtheon acknowledges and agrees that BSC shall have all proprietary rights in
and to the IT Service Product, including, without limitation, all copyrights,
patents and trade secret rights, all moral rights, all contract and licensing
rights, and all claims and causes of action of any kind with respect to any of
the foregoing, whether now known or hereafter to become known, and that BSC
shall have the sole and exclusive right to use, modify and exploit the IT
Service Product in any manner that BSC may choose. Notwithstanding the
foregoing, IT Service Product shall not include, and Healtheon shall have sole
ownership of all right, title, and interest in and to, all enhancements,
modifications, improvements, and derivative works of the Healtheon Platform
Software, the Developed Applications, and the Additional Applications (excluding
those Additional Applications owned by BSC), created by Healtheon employees in
their performance under this Service Exhibit, or created by or for BSC
("Healtheon Improvements"), and all intellectual property rights therein.
Healtheon agrees that the software currently under development by Dr. Ed Zalta
for BSC is solely owned by BSC. Subject to the terms and conditions of the
Agreement, the licenses granted to BSC under Section 5.2 of the Agreement shall
apply to Healtheon Improvements of the Healtheon Platform Software, and the
licenses granted to BSC under Section 5.1 the Agreement shall apply to Healtheon
Improvements of the Developed Applications. Healtheon shall not use or provide
to third parties any Healtheon Improvements of the Developed Applications.

[*]CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

                                    Page 16
<PAGE>   17

                                 ATTACHMENT A-1
                       THIRD PARTY TECHNOLOGY AND SOFTWARE

                         SERVER TECHNOLOGY AND SOFTWARE

<TABLE>
<CAPTION>

  HOST NAMES             DESCRIPTIONS                    OS           IP ADDRESS                 ROLES AND FUNCTIONS

<S>                  <C>                              <C>            <C>                <C>
IRVINEFP             CPQ 1500, Tower P133             NT4.0 SP5      192.168.200.5      Primary Domain Controller, File and
                                                                     192.168.201.5      Print server, DHCP, and DNS

IRVINE2FP            CPQ 1500, Tower P133             Ent NT4.0 SP5  192.168.201.15     Backup Domain Controller, File and
                                                                                        Print, and WINS

IRVINESECURE         CPQ 850r PII 200                 NT4.0 SP5      192.168.200.16     Backup Domain Controller and Cisco 5200
                                                                     192.168.201.16     Secure GUI Interface

IRVINE1              CPQ 1500, Tower P133             Novell 312                        File and Print

IRVINE2              CPQ 1500, Tower P133             Novell 312                        File and Print

BEECH                AST Tower                        Novell 312                        File and Print, AS/400 Imaging

BEECHSAA             AST Desktop                      Novell 312                        Gateway for netware to AS/400,
                                                                                        Interface with AS/400 Imaging, and
                                                                                        File Transfer

GATEWAY3             CPQ Deskpro 575                  NT4.0 SP5      192.168.200.56     Backup Domain Controller, SNA for
                                                                                        AS/400 Share folder

NOTES11              CPQ 2500r  P200                  NT4.0 SP5      192.168.200.4      Lotus Notes Email, GWI Apps
                                                                     192.168.201.4

NOTES22              CPQ 2500r P200                   NT4.0 SP3      192.168.200.9      GWI Apps

NOTES33              CPQ 850r PII 200                 NT4.0 SP3      192.168.200.7      Lotus Notes SMTP Gateway
                                                                     192.168.201.7

FRONTSTREET          CPQ 3000r (2) PIII 500           NT4.0 SP5      192.168.199.24     Enterprise Backup System

ELMSTREET            CPQ 3000r (2) PIII 500           Ent NT4.0 SP5  192.168.199.22     Enterprise File and Print/cluster,
                                                                                        Payroll Application, and PPO

PINESTREET           CPQ 3000r (2) PIII 500           Ent NT4.0 SP5  192.168.199.23     Enterprise File and Print/cluster,
                                                                                        Payroll Application, and PPO

STATESTREET          CPQ 5500 (4) PIII 500 Xeon       Ent NT4.0 SP5  192.168.199.26     Enterprise SQL, IIS4.0 in Cluster, BARCC

CAPITALSTREET        CPQ 5500 (4) PIII 500 Xeon       Ent NT4.0 SP5  192.168.199.27     Enterprise SQL, IIS4.0 in Cluster, BARCC

MAINSTREET1          CPQ 2500r (2) P200               NT4.0 SP5      192.168.201.20     Backup Domain Controller (Cappcare),
                                                                                        Exchange Email

MAINSTREETEXCON      CPQ 1600r P300                   NT4.0 SP5      192.168.201.21     BDC (Cappcare), Exchange SMTP, and
                                                                                        Lotus Notes Connector

EXCSERV              CPQ 2500r P200                   NT4.0 SP5      172.16.10.25       PDC (Cappcare), WINS, and local DHCP

ARCSERV              Dell PII 200                     NT4.0 SP5      172.16.10.250      BDC (Cappcare), Arcserv for NT and DNS

CAPPSERV                                              Novell 411                        CORP, File and Print, and Old FTP

CASESERV             CPQ 2500r P200                   Novell 411                        File and Print, and CMA Application

CITRIX               CPQ Prolinea 800 PII 200         NT3.51 SP5                        Winframe1.6 for CMA Apps

SQLSERV              CPQ 2500r P200                   NT4.0 SP5      172.16.10.24       SQL6.5, Healtheon Upload and Download

INETSERV             CPQ Prolinea                     NT4.0 SP5      208.145.144.33     Cappacare Firewall

COMMSERV             CPQ Prolinea                     Novell 411                        Novell communication server

POLKSTREET           CPQ 1500, Tower P133             NT4.0 SP5      10.101.2.49        BDC (Western), File and Print

LAKESTREET           CPQ 2500r P200                   NT4.0 SP5      10.251.171.36      BDC (Chicago), File and Print

PEACHSTREET          CPQ 2500r P200                   NT4.0 SP5      10.251.171.68      BDC (Atlanta) File and Print

WOODSTREET           CPQ 1500, Tower P133             NT4.0 SP5      192.168.111.5      BDC (Edison, NJ), File and Print
</TABLE>

                                    Page 17
<PAGE>   18

<TABLE>
<S>                  <C>                              <C>            <C>                <C>
TYLERSTREET          CPQ 1500, Tower P133             NT4.0 SP5      192.168.103.5      BDC (Tampa), File and Print

BCHPR2               AS/400 9406/530                  OS/400         192.168.201.10     BSC Production Machine

BCHDV1               AS/400 9406/500                  OS/400         192.168.201.11     Development Machine

CAPPRICE             AS/400 9406/530                  OS/400         192.168.200.12     Cappcare Production Machine

DMACHINE             AS/400 9406/500                  OS/400         192.168.200.13     Development Machine

WEBTOHOST            AS/400 720                       OS/400         192.168.200.3      Web to Host
</TABLE>

VOICE TECHNOLOGY AND SOFTWARE

BSC - TECHNOLOGY VOICE SYSTEMS
Northern Telecom PBX 61C
Northern Telecom Meridian Mail
CCR - ACD Scripting System
MAX - ACD Reporting System

TAMPA, FLORIDA - VOICE SYSTEMS
Norstar  PBX System
StarTalk Voice Mail System

EDISON, NEW JERSEY VOICE SYSTEMS
Norstar  PBX System
StarTalk Voice Mail System

MACARTHUR VOICE MAIL SYSTEMS
Lucent PBX - G3si
Intuity Voice Mail System
CMS ACD System

WESTERN REGION - 5000 BIRCH STREET
Lucent PBX - VS
Intuity Voice Mail System

CENTRAL REGION - OAKBROOK, ILLINOIS
Lucent PBX - VS
Intuity Voice Mail System

EASTERN REGION - ATLANTA, GEORGIA
Lucent PBX - VS
Intuity Voice Mail System

ADDITIONAL TECHNOLOGY AND SOFTWARE
OS/400
OV/400
JDEdwards
CA-PRMS
Hawkeye
PerZip
TurnOver

                                    Page 18
<PAGE>   19

PeekPlus
Novell IntranetWare
MS NT
MS Exchange
MS Professional Office Suite
MS Project
MS PowerPoint
MS Windows
MS Outlook
MS Internet Explorer
MS Visual Interdev
MS IIS
Visio
Visual Basic
SQL Server
HahtSite
MapInfo MapMarker
MapInfo MapXsite
GeoAccess
FoxPro
Netscape Navigator
Lotus Notes
Crystal Reports
Case Manager Assistant (CMA)
Paradox
WinFrame
ArcServ
Adobe Photoshop
PCAnywhere
QuarkXpress
GWI Help!
Fixed Asset System

                                    Page 19
<PAGE>   20

                                SERVICE EXHIBIT B
                   PROVIDERWORKS APPLICATION DEVELOPMENT WORK

This Service Exhibit B is subject to and incorporates the terms of the Master
Services, Development and License Agreement (the "Agreement") dated November __,
1999 between Healtheon Corporation ("Healtheon") and Beech Street Corporation
("BSC").

1.       Development Work. Healtheon shall design, develop, test, and complete
Healtheon's ProviderWorks Application incorporating BSC's Repricing
Configuration. A "Repricing Configuration" for a particular entity means a
configuration of the application and associated database that is determined by
such entity's claim reimbursement schedules, and the repricing contracts between
such entity and its affiliated providers and payers. The specifications for the
ProviderWorks Application to be developed hereunder are described in Attachment
B-1 ("Specifications"), which is attached hereto for reference. The parties
shall jointly develop a mutually agreeable detailed project plan, which shall be
described in Attachment B-2 ("Project Plan"), which is attached hereto for
reference. The Project Plan shall describe, in a degree of detail reasonably
satisfactory to the parties, all tasks and responsibilities required for the
successful and timely completion of the development and delivery of the
ProviderWorks Application, including the projected costs. The ProviderWorks
Application incorporating BSC's Repricing Configuration shall be deemed a
"Developed Application" for purposes of the Agreement.

2.       Project Managers. The Project Managers shall coordinate the development
of the ProviderWorks Application. In addition, the Project Managers shall be
responsible for the development of the Project Plan, coordinating their
respective personnel and resources to satisfy their respective responsibilities,
administering Change Requests, and arranging for the transmission and receipt of
any deliverables, information and periodic status reports as required under the
Project Plan. From time to time during the term of this Agreement, each party
may replace its Project Manager with another person having equivalent authority
by providing written notice to the other party.

3.       Change Requests. From time to time prior to the completion of the
Development Work hereunder, BSC may propose changes to the Project Plan and/or
Specifications ("Change Requests"). Such Change Requests shall be submitted in
writing. Healtheon shall review the Change Request and advise BSC whether
Healtheon's assessment of and response to the Change Request will require
payment of fees by BSC to Healtheon. If a Change Request does not, in
Healtheon's sole opinion, require Healtheon's expenditure of materially more
time and effort, Healtheon shall agree to the change at no additional charge,
but may require adjustment of the time schedules. If such Change Request does
require, in Healtheon's sole opinion, Healtheon's expenditure of materially more
time and effort, Healtheon will provide BSC a cost estimate for implementing the
change and shall advise BSC of the impact on the ProviderWorks Application. No
such changes, however, shall become effective until a written amendment
specifying the change or changes is executed by authorized representatives of
both parties.

4.       Development Team. Healtheon shall provide an engineering team staffed
with up to forty engineers until the completion of the Development Work in
accordance with the Project Plan. In the event that the Project Plan require
additional personnel resources, the parties will revise the staffing commitments
hereunder.

                                    Page 20
<PAGE>   21

5.       System Testing and Final Acceptance.

         5.1      Testing. In accordance with the Project Plan, the parties will
mutually agree upon a plan for testing the ProviderWorks Application ("Test
Plan"). Within fifteen (15) days following the completion of testing in
accordance with the Test Plan, BSC will give notice of its acceptance or
rejection of the ProviderWorks Application provided to BSC hereunder. BSC shall
accept the ProviderWorks Application if it substantially meets the
Specifications in all material respects. If BSC determines that the
ProviderWorks Application does not substantially meet the Specifications in all
material respects, then BSC shall notify Healtheon in writing of the
non-compliances identified by BSC. If BSC provides Healtheon with a notice of
non-compliance within such fifteen (15) day period, then within thirty (30) days
after its receipt of such notice, Healtheon shall correct the non-compliance and
document to BSC the corrective actions. Upon receiving such documentation of
corrective action, BSC shall immediately retest the ProviderWorks Application in
accordance with the Test Plan, and provide notice of acceptance or rejection as
set forth above. The foregoing testing and acceptance cycle shall be repeated up
to four (4) times before invocation of any other remedy in this Agreement by
BSC. BSC shall have been deemed to accept the ProviderWorks Application upon (i)
BSC's delivery to Healtheon of a written notice of acceptance, (ii) BSC's
failure to provide notice of rejection or acceptance within fifteen (15) days
following completion of testing under the Test Plan, or (iii) BSC's use of the
ProviderWorks Application other than for testing purposes.

         5.2      Rejection of ProviderWorks Application. Upon expiration of the
testing and acceptance process described in Section 5.1 above, if the
ProviderWorks Application fails to meet the Acceptance Criteria, BSC shall have
the option of either (i) accepting the ProviderWorks Application as it is then
currently implemented; or (ii) rejecting the ProviderWorks Application and
terminating this Service Exhibit. THESE RIGHTS OF ACCEPTANCE AND REJECTION
CONSTITUTE BSC'S SOLE REMEDY IN THE EVENT OF ANY FAILURE OF THE PROVIDERWORKS
APPLICATION TO MEET THE ACCEPTANCE CRITERIA. In the event BSC rejects the
ProviderWorks Application under this Section 5.2, the ProviderWorks Application
shall not be licensed under Sections 5.1 and 5.3 in the Agreement, and BSC shall
promptly return all copies thereof to Healtheon.

6.       Ongoing Development. Following completion of the ProviderWorks
Application under Section 1 above, Healtheon will continue to provide, upon
BSC's request, services for the further development of the ProviderWorks
Application on a time and materials basis.

7.       Revenue Sharing by Healtheon. Healtheon shall pay to BSC the Applicable
Percentage (as defined in this Section 7) of Net Revenues (as defined below)
with respect to ProviderWorks On-Line Services received from Healtheon's
ProviderWorks customers. "Net Revenues" shall mean the revenues received by
Healtheon from a Healtheon ProviderWorks customer for ProviderWorks On-Line
Services less any amounts paid or owed by Healtheon to anyone on account of the
revenues received, including but not limited to taxes, royalties, leased network
fees, broker fees, commissions paid to outside third parties, subcontractor
vendor fees and other such reasonable and customary fees as may apply from time
to time. The "Applicable Percentage" with respect to Healtheon's ProviderWorks
On-Line Services shall be [*] percent ([*]%) if the customer is a Qualified
Healtheon Customer, or [*] percent ([*]%) otherwise. A customer will be
designated as a "Qualified Healtheon Customer" if BSC generated the lead,
participated in sales calls, demonstrations, and negotiations, and brought the
sale by Healtheon to such customer to conclusion, such designation to be
determined by the parties on a case-by-case basis. Healtheon's obligation under
this Section 7 shall continue for the term of this Service Exhibit B for so long
as BSC

[*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

                                    Page 21
<PAGE>   22

continues to use its best efforts to market the ProviderWorks On-Line Services,
and to pay the Development Services fees due hereunder.

8.       Limitation on Right to Modify. Nothwithstanding Section 5.1 of the
Agreement, BSC may use the ProviderWorks Application solely in a BSC Repricing
Configuration, and may not reconfigure the ProviderWorks Application for a third
party Repricing Configuration.

9.       Fees and Expenses. For Development Work performed hereunder, BSC will
pay Healtheon development fees at a rate of $[*] per hour. The parties shall
mutually develop a budget for the total fees and expenses under this Service
Exhibit and Healtheon shall make a reasonable attempt to complete the
Development Work within this budget.

[*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

                                    Page 22
<PAGE>   23

                                 ATTACHMENT B-1
                                 SPECIFICATIONS

The parties shall mutually agree upon the ProviderWorks Specifications to be
included in this Attachment B-1.

                                    Page 23
<PAGE>   24

                                 ATTACHMENT B-2

                                  PROJECT PLAN

Healtheon will provide the first draft of the Project Plan to BSC within ninety
(90) days after the Effective Date.

                                    Page 24<PAGE>   1
                                                                  EXHIBIT 10.35
CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

                         SERVICES AND LICENSE AGREEMENT

         This Services and License Agreement (the "Agreement") is made and
entered into as of the 24th day of October, 1999 (the "Effective Date"), by and
between Healtheon Corporation ("Healtheon") and UnitedHealthCare Services, Inc.
on behalf of itself and its Affiliates from time to time ("United").

                                    RECITALS

         A. UnitedHealthCare Corporation and ActaMed Corporation entered into a
Services and License Agreement on or about April 14, 1996 ("Prior Agreement").

         B. Healtheon, in or about April, 1998, purchased ActaMed assuming as
of that date all contractual obligations contained in the Prior Agreement.

         C. Healtheon has been providing electronic data interchange products
and services to United in accordance with the terms of the Prior Agreement.

         D. United and Healtheon wish to make Healtheon United's preferred
electronic data interchange ("EDI") vendor and gateway partner, as more
particularly described in this Agreement. Both parties desire, through their
expanded relationship, to greatly increase the volume of EDI transactions
submitted to United through the Network, and to reduce the unit cost of EDI
Transactions to United . This Agreement replaces the Prior Agreement with
modified provisions that define Healtheon's role as gateway partner, sets out
the responsibilities of the parties for achieving EDI Transaction growth, and
makes certain other changes in keeping with the expanded relationship of the
parties.

         NOW, THEREFORE, in consideration of the premises and the mutual
promises contained herein, the parties agree as follows.

         1. Definitions.

         1.1 "Affiliate" means with respect to a party, an entity directly or
indirectly controlling, controlled by or under common control with such party
where control means the ownership or control, directly or indirectly, of more
than fifty percent of all of the voting power of the shares (or other
securities or rights) entitled to vote for the election of directors or other
governing authority, as of the Effective Date or hereafter during the term of
this Agreement; provided that such entity shall be considered an Affiliate only
for the time during which such control exists.

         1.2 "Application Program Interface" or "API" is defined as the means
for exchanging data between computer systems, including data standards and
formats utilized to allow Transactions between Third-party Vendors and/or
Healtheon or United.

         1.3 "Change of Control" means: (a) any transaction or series of
transactions that cause 50% or more of the stock of Healtheon or United, as the
case may be, to be held by an individual or entity, or group of individuals or
entities acting together, who are not stockholders of Healtheon or United, as
the case may be, on the Effective Date; or (b) any material sale of Healtheon
assets or United assets, as the case may be, that are essential to the business
of Healtheon or United, as the case may be; or (c) any merger where Healtheon
or United, as the case may be, is not the surviving entity.

         1.4 "Enhancements" means changes or additions to application software
and documentation that improve the functionality of software, such as
significant redesigns or improvements of current functions, or significant
advances in system performance through changes in the system design or coding.

<PAGE>   2

         1.5 "HIPAA" shall mean the Health Insurance Portability and
Accountability Act of 1996 (P.L. 104-191), as amended from time to time.

         1.6 "Licensed Materials" shall mean the Network Software, the
ProviderLink billing and registration system, and the documentation, training
materials, and other materials related to the Network Software or the Network,
all of which are listed on Exhibit B. All updates and new versions of such
materials provided to United pursuant to this Agreement are also included in
the definition of "Licensed Materials".

         1.7 "Managed Plans" shall mean those entities identified in Exhibit A,
all of which have provided their consent to be bound by this Agreement.

         1.8 "Member Locator" means a United owned data file identifying United
customer group health plan participant information.

         1.9 "Network" means the equipment, software and API's operated by
Healtheon to receive EDI Transactions from Providers and Third-party Vendors
and transmit such Transactions to United Processing Systems, and to receive EDI
Transactions from United Processing Systems and transmit such Transactions to
Providers and Third-party Vendors. The term "Network" includes upgrades,
modifications and replacements to such equipment, software and API's made by
Healtheon from time to time. The term "Network" specifically excludes any
telecommunications network.

         1.10 "Network Software" means the personal computer version of the
ProviderLink program, and all updates to it, which are licensed to Providers
and United and which allow access to the Network for the transmission and
reception of information.

         1.11 "Processing Systems" means the computer programs owned by United,
which include Cosmos and UNET and other United designated systems, and which
United operates for health care claims processing and adjudication and other
business functions. The listing of such Processing Systems is attached as
Exhibit N and shall be amended from time-to-time to include additional systems
designed by United.

         1.12 "Provider" means any third-party entity or individual who
delivers health care services to members covered under a medical benefit plan
offered by or administered by United.

         1.13 When the term "Site" is capitalized herein, the term shall mean
each separate and unique interface of the Network Software between the Network
and the Provider.

         1.14 "Third-party Vendor" means any entity (excluding Healtheon and
United) other than a Provider that receives EDI Transactions from Providers and
transmits such Transactions to a payor or receives EDI Transactions from a
payor and transmits such Transactions to Providers, whether such entity
receives and transmits such Transactions directly or through intermediaries.
Third-party Vendors include, for example, vendors of EDI services, vendors of
practice management systems, and EDI claims clearinghouses. Current Third-party
Vendors who submit Transactions through Healtheon as of the Effective Date are
listed on Exhibit K. Healtheon will update Exhibit K to include any
modifications to that list from time to time.

         1.15 "Transaction" means an exchange of information between a Provider
and United as listed on Exhibit H. A "Claim Transaction" shall mean only those
transactions set forth in item (1) of Exhibit H. An "EDI Transaction" means a
Transaction accomplished through electronic data interchange.

         1.16 "United" means UnitedHealthCare Services Inc., its parent,
Affiliates, subsidiaries, and health maintenance organizations that are managed
by United listed on Exhibit A.

         2. License and Network Access.

                                                                              2
<PAGE>   3

         2.1 Healtheon grants United the nonexclusive, nontransferable right to
use the Licensed Materials, to reproduce and modify those of the Licensed
Materials so designated on Exhibit B and as are updated as set forth in
paragraph 1.6, and to access and utilize the Network, for United's internal
use, as set forth in this Agreement. United's internal use shall include use by
and/or on behalf of (a) United; and (b) third parties that are purchasers of
United's products and/or services, including management services, as well as
United's health care service providers United's access to use the Network will
at a minimum be on the same operational basis which Healtheon offers the
Network to its other customers of the Network, in a manner no less favorable to
United, as compared to a similarly situated Healtheon customer, except as
otherwise provided in this Agreement.

         2.2 United shall submit modifications it makes to the Licensed
Materials for Healtheon's approval, prior to distributing the modifications. If
Healtheon does not respond to United within fourteen calendar days after United
submits modifications to Healtheon for approval, the modifications shall be
deemed approved. On the copies of the Licensed Materials United makes, United
shall reproduce all notices or legends appearing on the original copy,
including the copyright notice. All copies of the Licensed Materials made by
United can be used only as permitted under this Agreement. At any time within
thirty days after Healtheon's written request, United shall inform Healtheon of
the number and location of all copies of the Licensed Materials United has
made.

         2.3 United shall have the right to install the Network Software at any
United or Provider's site, in order to connect such locations to the Network.
Healtheon will install the Network Software in a reasonably prompt manner at
United or Provider sites and connect them to the Network when mutually agreed.
There will be no charge for such installations except as mutually agreed.
United and Healtheon must continue to use the installation procedures developed
by United or other mutually agreeable installation procedures (except as
provided in any agreements directly between Healtheon and a UnitedHealth plan,
such as United of Georgia) for such sites as defined in Exhibit P. United shall
not be obligated under paragraph 12.1 to pay a monthly site fee for any
Provider connected to the Network by Healtheon, unless United has agreed to be
responsible for such Provider and fees.

         2.4 Except as otherwise provided in this Agreement, United shall not
(a) copy, reproduce, modify, or excerpt any of the Licensed Materials for any
purpose; (b) distribute, rent, sublicense, share, transfer or lease the
Licensed Materials or access to the Network, to any person or entity which is
not a party to this Agreement; or (c) attempt to reverse engineer or otherwise
obtain copies of the source code for the Licensed Materials.

         2.5 Healtheon agrees that Healtheon does not own and will not use,
distribute or publish any data transmitted over the Network either to or from
United, except to the extent such data originates with Healtheon.
Notwithstanding the above, Healtheon shall have the right to collect and
distribute data transmitted over the Network back to the originator of such
data. Notwithstanding the requirements contained in Section 13, Healtheon will
make no use of information contained in Transactions processed for United,
whether individually or in aggregated form, except pursuant to the terms of
this Agreement. Such Information shall not be disclosed to any person other
than one for whom such knowledge is reasonably necessary for the purposes of
performing services pursuant to this Agreement and then only to the degree such
disclosure is so necessary and such information shall be protected by each
party in the same manner as such party protects its own confidential
information. Healtheon shall obtain written assurances, from any Third-party
Vendor it contracts with directly, that such Third-party Vendor will comply
with the restrictions set forth in this Section 2.5. In addition, Healtheon
will not provide access to the Member Locator to any third-party without
United's prior written consent.

         3. Marketing and Implementation of Network Products.

3.1      Healtheon shall be responsible for all marketing responsibilities
         associated with this Agreement. Healtheon will create all marketing
         communications. United will have a reasonable opportunity to review,
         approve and require changes to all marketing communications that are
         specific to United or the Managed Plans prior to distribution. Other
         than as set forth in Section 3.2 below, United will not be responsible
         for any other costs incurred by Healtheon associated with marketing
         efforts associated with this Agreement. United will continue to
         cooperate with the marketing activities of Healtheon and the Field
         Reps. Healtheon may

                                                                              3
<PAGE>   4

         offer United the opportunity to participate in special promotional
         activities or marketing campaigns (such as, but not limited to,
         Healtheon's planned "Medical Trading Areas" campaign) on terms and
         fees to be agreed by the parties.

3.2      In accordance with the terms of the Transition Agreement Regarding
         Transition of United Employees to Healtheon (the "Transition
         Agreement") which is attached hereto as Exhibit Q, United shall
         terminate the employment of all marketing representatives responsible
         for the sale and marketing of Healtheon's Network Software on behalf
         of United and shall take all reasonable efforts to encourage the
         Managed Plans to similarly terminate the employment of all marketing
         representatives responsible for the sale and marketing of Healtheon's
         Network Software. All such marketing representatives (whether employed
         by United or a Managed Plan) are listed on Appendix A to Exhibit Q and
         shall be referred to herein as the "Field Reps", and Healtheon shall
         make an offer of employment to all Field Reps. For a period of nine
         (9) months from the date the Field Reps are terminated by United ,
         United shall reimburse Healtheon the sum each month for each Field Rep
         or successor employed by Healtheon at a calendar month's end (the
         "Monthly Per Capita Fee"). The Monthly Per Capita Fee shall be
         one-twelfth (a) the Annual base salary of each of the Field Reps
         stated on Appendix A to Exhibit Q divided by the total number of Field
         Reps multiplied by (b) 1.23 (which amount represents the benefits
         burden rate for United). In addition, United will provide the Field
         Reps with continued use of United's office facilities (i.e. space,
         furnishings, equipment, and services) for up to nine months from the
         Effective Date at no charge to Healtheon. Healtheon and United will
         use their best efforts to execute a Transition Agreement in
         substantially the same form as attached hereto no later than November
         1, 1999.

3.3 United will identify the business needs, goals and objectives of United for
Healtheon, and will continue to establish targets for the number and volume of
Providers submitting Transactions as set forth in Section 10 and Exhibit I.
United will provide this information to Healtheon no less often than quarterly,
and shall respond to additional reasonable requests for information within
thirty days of Healtheon's request. The parties shall mutually agree upon any
other information the other needs to perform under this Agreement.

3.4 Healtheon will appoint at least one representative dedicated to the United
account, who will have decision making capabilities for Healtheon. This person
will attend planning meetings with United at least on a monthly basis, keep
United updated on national trends in EDI, and consult with United regarding
Healtheon's software and Network strategy. Healtheon will provide
representatives to WEDI and ANSI and other industry groups as it determines,
upon United's request. United shall also designate a representative to work
with Healtheon and to coordinate United's activities with Healtheon, who will
have decision making capabilities for United. This person will attend planning
meetings with Healtheon, keep Healtheon updated on technical developments with
respect to Processing Systems, and coordinate United's activities with
Healtheon. Each party will inform the other of the name of the designated
representative and consult with the other before changing its designated
representative.

3.5 Exhibit D to this Agreement specifies the reports United will deliver to
Healtheon and Healtheon will deliver to United on a daily, weekly, monthly,
quarterly and annual basis. The parties shall also provide ad hoc reports to
the other when reasonably requested at no cost to the requesting party.

3.6 Healtheon will submit to United prior to the Effective Date, for its input
and comments, a comprehensive disaster recovery plan and documentation (the
"Disaster Recovery Plan" or the "Plan"). The Disaster Recovery Plan, which is
attached hereto as Exhibit O, shall include testing of the Plan no less often
than annually and agreed upon time constraints within which full recovery will
be expected. The parties will amend the Disaster Recovery Plan within 90 days
after the Effective Date to capture the additional Gateway Partnership services
enumerated under this Agreement. This plan will enumerate, among other things,
the steps necessary to ensure that United can perform the functions provided by
the Network without delay. Healtheon will accept comments from United and make
reasonable commercial efforts within the context of the Network to incorporate
such comments into the Plan. Healtheon will use its best efforts to establish a
back-up site under its Plan as soon as possible, but no later than March 31,
2000. Healtheon will submit amendments to the Plan to United, for its
information and input, any time that Healtheon makes substantial changes to its
Plan. Healtheon will participate in United's annual test of the United

                                                                              4
<PAGE>   5

disaster recovery plan, with up to forty hours of Healtheon personnel time at
no cost to United. For any additional time beyond the forty hours which United
requests from Healtheon for this purpose, United will pay Healtheon an agreed
upon price.

3.7 Healtheon and United will establish a user group, to provide direction to
Healtheon on system initiatives, which will include representation from United
and Providers. Healtheon will solicit user suggestions, input and feedback
regarding the Network no less frequently than quarterly . Healtheon product
management staff will proactively acquire United input on current products and
new products in development. Product input will include, but is not limited to,
alpha and beta testing of new products and ongoing product enhancement
suggestions. Healtheon will develop a formal process to acquire Healtheon
product input on an ongoing basis. This process will include user groups and/or
focus groups and an annual product survey. Healtheon will provide to United on
a quarterly basis or upon reasonable request copies of customer satisfaction
surveys and other similar information, including written summaries of input
received or prepared by the user group, regarding use of the Network at Sites
for which United is paying the monthly Site fee or any transaction fees.

3.8 Pursuant to paragraph 12.2, United shall have the option of performing
installations and implementations of the Network Software itself. In such
circumstances, where United has decided not to out-source such functions to
Healtheon, United will continue to use qualified United personnel to install
and implement the Network for new and existing United-sponsored sites. United
will also continue to use qualified United personnel to train and provide
technical support to the extent required under Section 8, in the markets set
forth in Exhibit P.

3.9 United shall allow a reasonable number of reference inquiries and visits by
customers and potential customers of the Network on mutually agreeable terms.
United shall retain the right to reasonably refuse a site visit to any
competitor or potential competitor of United, and Healtheon shall inform all
customers and potential customers allowed on United's premises under this
paragraph 3.7 that they are required to abide by United's security procedures
and policies.

         4. Healtheon's Obligations Regarding Network.

         4.1 Healtheon will, during the term of this Agreement, continue
maintaining the Licensed Materials and the Network, or other Healtheon products
which provide, at a minimum, substantially the same functionality as provided
by the Licensed Materials and the Network, on the Effective Date, and at a
level competitive in the industry.

         4.2 Healtheon will update the Licensed Materials and the Network with
changes mandated by state or federal law, including but not limited to HIPAA,
and other changes and additional standards required in the reasonable opinion
of the parties to meet market expectations for EDI. If the changes mandated by
this paragraph apply to substantially all of Healtheon's customers, then
Healtheon will provide prompt notice to United and make such changes without
charge as part of a release of the Network or the Licensed Materials pursuant
to paragraph 8.1 or paragraph 8.2.

         4.3 Healtheon will continue to work diligently with practice
management system vendors and Third-party Vendors to develop interfaces between
practice management programs and the Network, in order to be able to market the
Network to Providers.

         4.4 At United's request, and with United's direction, Healtheon will
work with and cooperate with Allina and United to formulate a plan allowing
Allina to use the Network to operate its LaborLink product.

         4.5 Healtheon shall place in escrow for the benefit of United pursuant
to the escrow agreement attached to this Agreement as Exhibit E (the "Escrow
Agreement"), (i) a copy of the source code, object code and technical
documentation for all Healtheon owned software used in the operation of the
Network or in order to provide services to United under this Agreement,
including the Network Software, and (ii) a list of all third party software
used by Healtheon in the operation of the Network. Healtheon agrees to provide
United with a list of all

                                                                              5
<PAGE>   6

such third party software prior to the Effective Date. Healtheon has caused
United to be listed as a "Licensee" under the Escrow Agreement and shall cause
the Licensed Materials and all Healtheon owned operational computer software
and documentation Healtheon uses to operate the Network to be listed as a
"System" under the Escrow Agreement, by the Effective Date. In the event
Healtheon ceases operating the Network for any reason defined in such Escrow
Agreement during the duration of this Agreement, or upon the termination of
this Agreement, Healtheon or its escrow agent shall deliver to United, for
United's nonexclusive use, one then-current copy of all Healtheon owned
operational computer software and documentation Healtheon uses to operate the
Network and one copy of the list of all third party software used by Healtheon
in the operation of the Network.

         4.6 Healtheon shall: (1) allow all Providers who so choose to transmit
EDI transactions through the Network to United; (2) assume primary
responsibility for Network operations, including notifying all Third-party
Vendors, and require those Third-party Vendors to notify Providers connected to
the Third-party Vendors, of the Network processing requirements and make
available the process and procedures for submitting EDI transactions to the
Network; (3) have primary responsibility for Provider and Third-party Vendor
interface development with those Providers and Third-party Vendors who
interface with the Network; (4) actively manage all Third Party Vendors
Healtheon contracts; such management shall include, but not be limited to, a
process that ensures: (a) timely and accurate initial certification, (b) prompt
communication of all edit and specification changes, (c) verification of edit
and specification change compliance by each vendor and national submitter, (d)
daily vendor and submitter batch and file monitoring and measurement, (e)
working with vendors and national submitters on an ongoing basis to decrease
rejections, (f) offering vendors assistance to work with individual providers
to increase effective submissions and (g) development of submitter management
measurements and targets, (5) have responsibility for marketing the Network to
third parties as stated in Section 3.1; (6) have primary responsibility for
conforming to United standards for accessing the Processing Systems, including
security, formats, validations and the content of communications; (7) archive
documentation of Vendor API's; (8) develop export controls, data access
methods, archiving, and throughput capacity to meet regulatory requirements and
achieve performance standards as specified in Section 10; and (9) unless
otherwise agreed to by both parties, Healtheon will restrict access to
Third-party Vendors to the United member locator process.

         4.7 "Year 2000 Compliant" means, as to any services or software
program that such services or software:

         (i) is capable of input, storage, manipulation, display, and
processing of dates within a continuous range of dates which extends before
January 1, 2000 and after such date, and is otherwise suitable to the
application, and will not cause an abnormally ending scenario within the
application or generate incorrect values or invalid results involving such
dates; and

         (ii) provides that all date related user interface functionalities and
data fields include the indication of century; and

         (iii) provides that all date related data interface functionalities
include the indication of century.

         Healtheon has agreed to cause the Network to be Year 2000 Compliant by
October 31, 1999. As of November 8, 1999, Healtheon agrees to test the Network
and Network Software for Year 2000 compliance and to provide to United a
written assurance that the Network and Software is Year 2000 Compliant. The
parties mutually agree to determine by October 15, 1999, that the methods used
by the Parties to handle date related data are compatible, and will correct any
incompatibility by October 31, 1999.

         Healtheon will make a Year 2000 Compliant version of the Network
Software and Licensed Materials available to all licensed users of the Network
Software and Licensed Materials as of September 30, 1999.

         Healtheon will make a Year 2000 Compliant version of the Network
Software and Licensed Materials available to third parties.

                                                                              6
<PAGE>   7

         4.8 Healtheon agrees, upon the termination by United of its agreement
with any Third-party Vendor , to use its best efforts to obtain or transfer
such Third-party Vendor's Transaction flow. These efforts will include
contracting directly with any Providers and practice management system vendors
associated with such Third-party Vendor.

         4.9 Healtheon will attend promptly to United file changes in all
maintenance files (including, but not limited to, member and provider files)
and have updated programming in place to accept updated file formats as soon as
reasonably possible (and in the case of member and provider files, no later
than 30 days after written notification from United).

         5. United's Obligations Regarding the Network.

         5.1 United shall generate or receive transaction data in the standard
format and the protocol set forth as of the Effective Date, or as otherwise
mutually agreed upon by the parties. In the event that Healtheon changes such
format as approved by United or as required by federal or state law, United
shall provide Healtheon with standard output and test messages for Healtheon's
use.

         5.2 United shall provide, at its own expense, all necessary hardware,
including terminal equipment, compatible with and suitable for United's
communications received by it through the Network. United shall prepare the
proper operating environment as described in Exhibit J attached to this
Agreement. As necessary, Healtheon will verify that interoperability between
the Network and United's operating system environment is appropriate as of the
Effective Date.

         5.3 United will establish a common set of security controls and
measures to allow Healtheon access to data transactions necessary in the
Network. United will, to the extent reasonably practicable, provide common data
requirements for Transactions, common routing, and common validation.

         5.4 United shall provide Healtheon with a periodic update of Member
Locator information in order for Healtheon to transfer the EDI Transaction to
the appropriate United Processing System. United shall provide other
information as necessary, and mutually agreed, to enhance and facilitate
Transaction routing throughout the Network.

         5.5 United will cause the Processing Systems, and any interfaces
maintained by United, and not developed by Healtheon, between the Processing
Systems and the Network, to be Year 2000 Compliant.

         5.6 United will maintain its internal systems and procedures as
necessary to timely and properly accept, route, process and report on
Transactions, and to detect and report problems with submitted Transactions.

         5.7 United will cooperate with Healtheon in its attempts to establish
relationships with and work with practice management system vendors and Third
Party Vendors.

         6. Access to the Processing Systems and Other Proprietary United
Software.

         6.1 Healtheon will not have access to the Processing Systems or any
other United proprietary systems, and will have no right to modify the computer
code in the Processing Systems, except as mutually agreed to in advance by the
parties in writing. Healtheon will not receive any part of the Processing
Systems code, except as mutually agreed by the parties in writing. The Network
will deliver Transactions and information to the Processing Systems. United is
solely responsible for the operation of the Processing Systems.

         6.2 United produces new releases of Processing Systems (including host
computer systems operated by third party out-sourcers on behalf of United),
from time to time. United will give Healtheon notice of such changes and
information regarding them if the changes affect the Network or Healtheon's
performance under this Agreement, and, if the changes require any modifications
to the Network or the Licensed Materials, the parties will

                                                                              7
<PAGE>   8

mutually agree on the scope of the project, the deliverables, deadlines, any
fees Healtheon will charge United, a test plan and an acceptance test plan.

         6.3 Healtheon agrees that United shall be the sole and exclusive owner
of any and all changes (as contemplated in 6.1) United makes or directs
Healtheon to make to the code in the Processing Systems or any other computer
system proprietary to United. Healtheon agrees to assign and hereby assigns and
transfers to United any and all rights which Healtheon may have in such code,
including any copyright, patent, trademark, trade secret and other intellectual
property rights. Healtheon will cooperate with United and will execute any
documentation reasonably required by United to assert or protect its property
rights in such code.

         7. Network Enhancements/Contracted Development.

         7.1 Any Enhancements or development work on the Licensed Materials or
the Network defined and priced prior to the date this Agreement was executed,
including those being solely developed for United, will be provided to United
upon completion and included within the definition of "Licensed Materials", at
the charges previously agreed. Exhibit C is a list of all such pending
Enhancements and development work and the previously agreed upon charges. When
Healtheon develops Enhancements to the Network, which are not contemplated in
the prior sentence, which Healtheon offers generally to its customers, which
are not included in a maintenance release that Healtheon offers generally to
its customers pursuant to paragraph 8.1, Healtheon will offer such Enhancements
to United as soon as reasonably practicable.

         7.2 When United specifically requests development work from Healtheon,
for United's use, the parties will set forth the scope of such services in
sufficient detail in a written statement of work ("Statement of Work") which
shall incorporate this Agreement by reference, and negotiate a price at the
time such work is requested. Each Statement of Work will set forth the new
functionality being developed, including system documentation, development
schedules, testing procedures, detailed costs associated with the development,
conditions relating to discounts or rebates to United and operating costs of
the new functionality once agreed to by the Parties. Healtheon will deliver the
new services as specified in the Statement of Work. If any delays occur in
delivering the services in accordance with the schedule, Healtheon shall
immediately notify United of the delay and deliver a proposed revised
scheduled. If Healtheon fails to deliver the new services as agreed to in the
revised schedule, United will cease making payments for such work until the
work is completed, delivered, installed and functioning in an acceptable manner
as specified by United in the Statement of Work. If Healtheon will be permitted
to use this custom work for other customers, United and Healtheon shall
negotiate the price United will pay Healtheon for such work, and if discounts
apply to reflect the benefits Healtheon receives for selling this work to other
third parties.

         7.3 When Healtheon performs development work on the Network at the
request of any entity not a party to this Agreement, United shall have the
right to obtain this same work at a price not greater than the price the
contracting party has paid for the portion United is obtaining, as long as
Healtheon has the legal right to offer such work to United and such work is not
proprietary to the contracting party. Healtheon shall not impair United's
ability to access or obtain such work, and will make reasonable efforts to
obtain the legal right to offer this work to United if access or use is
restricted in any way.

         8. Healtheon's Software Maintenance and Support Obligations.

         8.1 Healtheon's maintenance releases for the Network Software and the
Licensed Materials shall be denoted by a three digit number where the first
number is the version number, the second number is the level number, and the
third number (if it is greater than 1) is the build number. A release with no
Enhancements shall be designated by a change in only the third digit and shall
be considered a maintenance release. For example, release 2.1.2 is a
maintenance release for the version 2.1.1 software. Healtheon will provide new
maintenance releases at no charge to all its Network maintenance customers,
including, without limitation, United and Providers.

         8.2 The price United will pay Healtheon under paragraph 12.1 for
Healtheon's maintenance services under this Agreement do not include
Enhancements to the Network Software. Enhancements are contained in

                                                                              8
<PAGE>   9

Healtheon's new versions which are denoted by a three digit number, the first
digit of which is the version number, the second digit of which is a level
number, and the third digit of which is 1. For example, version 2.1.1 is
followed by new version numbers 2.2.1, 2.3.1, 2.4.1, 3.0.1, etc. A release with
Enhancements shall be designated by a change in the first or second digit and
shall be considered a new version. Healtheon will make new versions of the
Network Software available to United at a price equal to and better than that
Healtheon offers to other similarly situated Network customers.

         8.3 Healtheon will provide free Network maintenance and support
services (including installation and support) to United at a level which at a
minimum will meet or exceed the free Network maintenance and support Healtheon
provides to its other Network customers. Healtheon will also provide the
support and maintenance services to United which are specified on Exhibit F
attached to this Agreement. Healtheon will notify United of any technical
errors in the Network Software reported to the Healtheon help desk in
accordance with mutually agreed to escalation procedures, and will correct such
technical errors in a manner consistent with Exhibit I. Healtheon will provide
all support and maintenance services directly to United and the Providers who
subscribe to the Network, as required. United shall have no obligation to
provide any support, training or maintenance services to Providers, other than
as specified in this Agreement. In order to allow United to implement a new
release of the Network Software or the Licensed Materials on an orderly
schedule, Healtheon shall maintain the current release and one prior release of
the Network and the Licensed Materials, except as otherwise mutually agreed.
The maintenance services specified in this Agreement shall be provided at no
cost to United beyond the fees set forth below in Section 12.

         8.4 United inquiries and issues, and complaints lodged by payors,
Providers and Third-party Vendors will be handled by Healtheon as specified in
Exhibit F and I, and with the utmost customer focus in mind. These inquiries
and complaints shall be tracked and summaries provided to United on a monthly
basis. The summaries shall include, at a minimum, the identity of the
complaining or inquiry party, a description of the complaint or inquiry, date
received, date resolved, and outcome. The parties agree to mutually develop
problem escalation and review procedures on an ongoing basis.

         8.5 Healtheon will maintain the security standards for the Network
which are set forth on Exhibit G attached to this Agreement, as updated from
time to time

         9.       Further Assurances and Covenants.

         9.1      United shall support Healtheon's efforts to establish the
                  Network as the industry standard EDI gateway utility for
                  Providers and Third party Vendors to transmit Transactions to
                  payors. United agrees to use Healtheon as United's preferred
                  vendor for EDI services and internet development, subject to
                  Healtheon's availability and technical capabilities with
                  respect to the specific development project undertaken at
                  United's request. United and Healtheon agree to set forth in
                  writing the scope and deliverables required for any
                  development project commenced in accordance with this Section
                  9.2. United shall pay a negotiated fee to be the first point
                  of access with respect to Ingenix Inspector and Member
                  Recruitment interfaces on websites developed by Healtheon .

         9.2      Except as otherwise provided herein, United will not contract
                  with, solicit, encourage or otherwise promote a Third-party
                  Vendor to process EDI Transactions directly with United;
                  provided that, in the event that Healtheon fails to meet the
                  performance standards set forth in Section 10 and does not
                  cure such failure within the time periods required by this
                  Agreement, United may solicit and transact directly with
                  Third-party Vendors
         9.3      United shall be entitled to contract directly with any
                  Third-party Vendor to process EDI Transactions directly with
                  United only if United is conducted in its good faith judgment
                  that Healtheon is unable to provide reasonable service to
                  United with respect to the Transactions available through
                  such Third-party Vendor

                                                                              9
<PAGE>   10

         10. Performance Standards.

         10.1 Exhibit I to this Agreement specifies the performance standards
and measurements Healtheon must achieve and the applicable time periods for
measuring compliance with the performance standards (the "Performance
Standards"). The parties shall measure, at a minimum, performance of
Healtheon's help desk and customer support and the Network and Healtheon's
ability to meet or exceed United's Performance Standard for Transaction
processing volumes. Both parties will jointly develop and define the scope of
reports to measure the growth of Transactions. These Performance Standards are
established to ensure that the performance of the Network during the term of
this Agreement meets or exceeds industry standards in the relevant market
place. Within a period of 30-days after the Effective Date of this Agreement,
Healtheon and United will review the Performance Standards specified in Exhibit
I to establish and/or revise baseline performance measurement methods and
standards. Upon agreement on such revised Performance Standards they will be
attached hereto as Exhibit I and will supersede the current Exhibit I. In
addition, Healtheon has agreed to develop and deliver to United, on a quarterly
basis beginning April 1, 1999, Healtheon's plans to increase performance of the
Network beyond the minimum levels specified in Exhibit I. Healtheon will
produce such reports on a monthly basis, along with monthly status reports of
accomplishments, issues, Provider complaints set forth in Section 8.4, and
action plans necessary to achieve performance standards.

         10.2 Any time that a Processing System is not operational through no
fault of Healtheon, the time the Processing System is not operational will not
be counted for the purposes of this Section 10.

         10.3 In the event that Healtheon fails to meet any Performance
Standard on Exhibit I in any month, Healtheon shall begin to diagnose the cause
of the failure to meet the Performance Standard promptly after being notified
of or discovering the failure to perform. Thereafter, Healtheon shall work
continuously and diligently to correct such failure to perform until it is
corrected. The failures to meet the Performance Standards which occur while
Healtheon is working to remedy the problem shall continue to be counted for the
purposes of paragraphs 10.4 and 10.5.

         10.4 Notwithstanding Section 10.5, in the event that Healtheon fails
to meet any Performance Standard identified in Exhibit I in any month after the
"Applicable Date" (as defined below) for that Performance Standard, and such
Performance Standard is categorized as below "standard" but not considered to
be "critical", as those terms are defined in Exhibit I, Healtheon will be
subject to a financial penalty of $[*] for each such failed standard contained
in Exhibit I. The aggregate penalty within each category shall not exceed $[*]
for each category in any given month. The aggregate penalty for all categories
combined will not exceed [*] percent ([*]%) of any fees referenced in Section
12 in any given month. Any penalties assessed will be credited to the total
Transaction invoice for the following month. United agrees that the penalties
enumerated herein are its sole and exclusive remedy for any damages United
incurs due to Healtheon's breach of this Agreement, only to the extent such
damages do not exceed $[*] per incident. Any damages caused by Healtheon, which
United incurs in excess of $[*], shall be offset by any related Performance
Standard penalties assessed in that given month. The "Applicable Date" for all
Performance Standards will be the Effective Date, with the following
exceptions: for Performance Element 1.5, Batch Claims, the Applicable Date will
be April 1, 2000; for Performance Category 3, Customer Service, the Applicable
Date will be November 8, 1999; and for Performance Category 6, Service
Delivery, the Applicable Date will be January 1, 2000.

         10.5 In the event that Healtheon fails to meet the same Performance
Standard on Exhibit I for two months in any six month period beginning after
the Effective Date, and the failure is considered to be "critical", Healtheon
shall be deemed to be in material breach of this Agreement, which allows United
to give a notice of termination under paragraph 14.2 of this Agreement or to
contract with any Third Party Vendor listed on Exhibit K. Upon receipt of such
termination notice, Healtheon shall have 30 days to cure such breach as
provided in Section 14.2. The breach shall be considered cured if Healtheon's
performance on the affected Performance Standard is above critical for the
first complete month following such cure period.

[*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

                                                                              10
<PAGE>   11

         11. Representations and Warranties.

         11.1 The parties agree that Healtheon owns the Network and Healtheon
represents that it owns the Licensed Materials and has the right to license the
Licensed Materials and grant access to the Network to United. All rights in
patents, copyrights, trademarks and trade secrets encompassed in the Licensed
Materials will remain in Healtheon or its licensors, as applicable. No title to
or ownership of the Licensed Materials is transferred to United. United agrees
that it does not obtain any rights in the Licensed Materials except the limited
right to use the Licensed Materials as provided herein.

         11.2 Healtheon agrees to defend United against and, to the extent of
amounts paid to third parties in infringement damage awards and approved
settlement awards, hold it harmless from all claims, damages and liabilities
resulting from a claim that the Network or the Licensed Materials (other than
the version of the Licensed Materials which Healtheon acquired from United)
infringes a patent, trade secret or copyright or any other proprietary right,
provided that United gives Healtheon prompt, written notice of any such claim,
sole control of the defense and settlement of such claim, and all reasonable
assistance to defend such claim. United may appear in such action with counsel
of its choice, at its own expense. Healtheon shall have no obligations under
this paragraph if such claims, damages and liabilities result solely from
United's breach of any term of this Agreement, United's unauthorized use of or
modifications to the Licensed Materials or the Network, or the combination by
United of the Licensed Materials with other materials not provided by
Healtheon.

         11.3 If United's right to use the Licensed Materials or the Network is
enjoined or limited in any way, or if Healtheon believes that the Licensed
Materials or the Network is likely to become subject to such action, then
Healtheon, at its option and expense, may either:

         (a)      immediately procure for United the right to continue to use
                  the Licensed Materials and the Network Software free from
                  such limitations;

         (b)      immediately modify the Licensed Materials and the Network
                  Software to be free from such limitations, but equivalent in
                  all material functional and performance respects to the
                  Licensed Materials and Network Software prior to such
                  modification;

         (c)      immediately replace the Licensed Materials and the Network
                  Software with materials that are free of claims, but
                  equivalent in all material functional and performance
                  respects to the Licensed Materials and the Network Software;
                  or

         (d)      if none of the above are reasonably possible or likely to be
                  effective, terminate this Agreement and the licenses granted
                  herein, and refund to United a proportionate amount of the
                  monies paid under this Agreement for which the Network
                  Software was not utilized.

         11.4 Except as otherwise provided in this Agreement, Healtheon
expressly disclaims any warranties, express or implied, relating to the
Licensed Materials, including, but not limited to, the warranties of
merchantability and fitness for a particular purpose or use.

         12. Prices and Payments.

         12.1 Through December 31, 1999, United will pay Healtheon (a) $[*] per
month per user Site identification number established by Healtheon at United
and (b) $[*] per month per user Site identification number established by
Healtheon for which United has agreed to be responsible. In addition, during
the term of this Agreement United will pay Healtheon a per Transaction fee and
other fees set forth in the pricing table listed in Exhibit M. United shall not
pay for any transactions a Provider sends to a different payor. Healtheon shall
not charge United for any transactions which are rejected by Healtheon based on
United's specifications. These payments cover all license fees, subscription
fees, and access fees for usage of the Licensed Materials and the Network and
all fees for the maintenance services set forth in Section 8.

[*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

                                                                             11
<PAGE>   12

         12.2 The fees set forth in paragraph 12.1 do not cover charges for any
services United requests and obtains from Healtheon beyond the services
specified in paragraph 12.1, including, without limitation, file transfer of
data, , or a telecommunications connection between the Network and United's
host computers. Healtheon will not charge United any additional fees for
telecommunications costs or expenses between the Network and any third-party.
Healtheon shall not charge United anything for installation and implementation
of the Network at Sites where United chooses to do the installation and
implementation itself. United shall pay all taxes levied in connection with
this Agreement, except for any taxes based on Healtheon's net income.

         12.3 Healtheon will bill United monthly for the Site and Transaction
fees for United and any Providers where United has asked Healtheon to bill
United directly, in a mutually agreeable format. All invoices shall reflect the
fee for services performed within sixty (60) days of United's receipt of the
invoice. When Healtheon bills United for a Provider's Site and Transaction
fees, Healtheon shall not bill the Provider directly for the same charges.
Invoices will include and itemize any additional fees for other services
purchased by United. United agrees to pay all undisputed fees and expenses
invoiced by Healtheon within thirty days after receipt of each invoice. If
United receives an invoice by the 10th calendar day of any month, United shall
use its best efforts to pay all undisputed fees and expenses invoiced by the
30th day of the month the invoice is received. United agrees to pay a late
payment charge equal to the lesser of 1% per month or the maximum rate allowed
by law on all undisputed amounts outstanding after sixty days following receipt
of the invoice.

         12.4 Healtheon shall maintain accurate and complete books and records
regarding the transactions to and from United and the amounts Healtheon is
charging United under this Agreement, with a system of audit trails, records
and controls sufficient to satisfy the requirements imposed on Healtheon by its
external auditors and governmental regulators.

         12.5 Healtheon will, at its expense, provide United annually with a
report produced in accordance with standards established by the American
Institute of Certified Public Accounts' Statement on Auditing Standards Number
70: Reports on the Processing of Transactions by Service Organizations.

         12.6 United shall guarantee Healtheon $[*] in gross revenues for the
period August 1, 1999 through December 31, 1999, and $[*] (the "Base
Guarantee") in gross revenues per calendar year beginning January 1, 2000 (the
period between August 1, 1999 and December 31,1999 and each calendar year
referred to as a "Guarantee Period"). The amount guaranteed for any Guarantee
Period is referred to as the "Guaranteed Amount." After the conclusion of each
Guaranteed Period, the amount of fees for that period shall be determined (the
"Actual Fees") The Actual Fees shall include all fees paid by United to
Healtheon for: Claims Transactions, Transactions, eligibility inquiries, other
transactions, Site Fees, product development fees and any other amounts paid by
United to Healtheon under this Agreement. If the Actual Fees are less than the
Guaranteed Amount, then United may, in its sole discretion elect to either: (a)
pay to Healtheon the difference between the Guaranteed Amount and the Actual
Fees (such amount referred to as the "Shortfall") or (b) add the Shortfall to
the Base Guarantee for the next subsequent Guaranteed Period with the resulting
amount being the Guaranteed Amount for the next subsequent Guaranteed Period;
provided that, in no event shall United transfer to the next subsequent
Guaranteed Period an amount greater than [*]% of the current period Guaranteed
Amount.

         12.7 Except as provided below, in the event that the number of Claim
Transactions falls below [*] per month, calculated at the end of each month on
a rolling three-month average (the "Actual Claims Transactions"), then the Base
Guarantee for the current Guaranteed Period shall be reduced by multiplying the
Base Guarantee by the ratio of (a) the Actual Claims Transactions to (b) [*].
The Base Guarantee will not be reduced for any reduction in Claims Transactions
that results from any action by United or from any failure by United to meet
its obligations under this Agreement, including its obligation to make
Healtheon its preferred EDI vendor and to support Healtheon as the industry
utility.

12.8 Healtheon agrees that it will not enter into an agreement for services or
licenses similar to those offered under this Agreement with any third party on
pricing terms more favorable that set forth in this Agreement.

[*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

                                                                             12
<PAGE>   13

         13. Confidentiality and Security.

         13.1 "Proprietary Information" means information that is (a)
confidential to the business of a party, including, without limitation,
computer software source code, technical documentation and information
regarding proprietary computer systems, marketing and product development
plans, financial and personnel information, and other business information not
generally known to the public; and (b) is designated and identified as such by
a party, or which the other party should have reasonably known was
confidential. Proprietary Information belonging to Healtheon includes, without
limitation, the Licensed Materials and the source code for its Network
Software. Proprietary Information belonging to United includes, without
limitation, information relating to Processing Systems other United computer
systems, Member Locator and information regarding United's members, Providers
or health plans. "Proprietary Information" does not include information which a
party lawfully had in its possession prior to receiving it from the other
party, or which a party properly receives from a third party, or which is or
becomes available to the public, or which a party independently develops
without reference to information received from the other party under this
Agreement.

         13.2 Proprietary Information and all physical embodiments thereof
received by either party (the "Receiving Party") from the other party (the
"Disclosing Party") during the term of this Agreement are confidential to and
are and will remain the sole and exclusive property of the Disclosing Party. At
all times, both during the term of this Agreement and after its termination,
the Receiving Party shall hold all Proprietary Information of the Disclosing
Party in confidence, and will not use, copy or disclose such Proprietary
Information or any physical embodiment thereof (except as permitted by this
Agreement), or cause any of the Proprietary Information to lose its character
as confidential information.

         13.3 The Disclosing Party's Proprietary Information shall be
maintained under secure conditions by the Receiving Party, using reasonable
security measures which shall be not less than the same security measures used
by the Receiving Party for the protection of its own Proprietary Information of
a similar kind, and any specific security measures required by this Agreement.
The Receiving Party shall not remove, obscure or deface any proprietary legend
relating to the Disclosing Party's rights, on or from any tangible embodiment
of any Proprietary Information without the Disclosing Party's prior written
consent. Within thirty days after the termination of this Agreement, the
Receiving Party shall deliver to the Disclosing Party all Proprietary
Information belonging to the Disclosing Party, and all physical embodiments
thereof, then in the custody, control or possession of the Receiving Party.

         13.4 If the Receiving Party is ordered by a court, administrative
agency or other governmental body of competent jurisdiction to disclose
Proprietary Information, or if it is served with or otherwise becomes aware of
a motion or similar request that such an order be issued, then the Receiving
Party will not be liable to the Disclosing Party for disclosure of Proprietary
Information required by such order if the Receiving Party complies with the
following requirements:

         (a)      If an already-issued order calls for immediate disclosure,
                  then the Receiving Party shall immediately move for or
                  otherwise request a stay of such order to permit the
                  Disclosing Party to respond as set forth in this paragraph
                  13.4; and

         (b)      The Receiving Party shall immediately notify the Disclosing
                  Party of the motion or order by the most expeditious possible
                  means; and

         (c)      The Receiving Party shall join or agree to (or at a minimum
                  shall not oppose) a motion or similar request by the
                  Disclosing Party for an order protecting the confidentiality
                  of the Proprietary Information including joining or agreeing
                  to (or not opposing) a motion for leave to intervene by the
                  Disclosing Party.

         13.5 The Receiving Party shall immediately report to the Disclosing
Party any attempt by any person of which the Receiving Party has knowledge (a)
to use or disclose any portion of the Proprietary Information without
authorization from the Disclosing Party; or (b) to copy, reverse assemble,
reverse compile or otherwise reverse

                                                                             13
<PAGE>   14

engineer any part of the Proprietary Information (except as permitted herein).

         13.6 With respect to information regarding members or other
individuals covered by United, its customers-sponsored health plans, or its
Affiliates, Healtheon:

         (a)      acknowledges that in receiving, storing, processing or
                  otherwise dealing with any confidential member information
                  ("Confidential Member Information"), it is fully bound by the
                  provisions of state law and the federal regulations governing
                  confidentiality of Alcohol and Drug Abuse Patient Records, 42
                  CFR Part 2;

         (b)      shall resist in judicial proceedings any effort to obtain
                  access to Confidential Member Information otherwise than as
                  expressly provided for in state law and the federal
                  confidentiality regulations, 42 CFR Part 2; and

         (c)      agrees not to disclose or utilize Confidential Member
                  Information in any way that would violate any
                  physician-patient confidence or any state or federal
                  regulations, including HIPAA.

         13.7 The obligations of this Section 13 shall survive termination or
expiration of this Agreement as to any Proprietary Information which falls
under the definition of "trade secret" under the Uniform Trade Secret Act and
Confidential Member Information. For all other information which falls under
the definition of Proprietary Information used in this Agreement, the
obligations of this Section 13 shall terminate five years after termination or
expiration of this Agreement.

         14. Term and Termination.

         14.1 This Agreement commences on the Effective Date and shall continue
until December 31, 2004 unless earlier terminated as provided herein. Except as
otherwise set forth herein, upon termination or expiration of this Agreement,
United's rights to use the Licensed Materials and the Network Software shall
cease unless extended in writing by the parties.

         14.2 If one party breaches any material provision of this Agreement,
the non-breaching party may terminate this Agreement by giving 30-days written
notice of termination to the breaching party. If the breach is capable of being
cured and the other party cures such breach within the 30-days, the termination
shall not become effective.

         14.3 If United shall, at any time, cease to manage or administer any
Managed Plan, then, as of the date of such cessation, this Agreement shall
terminate as to such Managed Plan. United shall inform Healtheon that an entity
has ceased or will cease to be a Managed Plan promptly after such information
is known to United and available for public consumption. In addition, a Managed
Plan may revoke its consent to be bound by this Agreement upon prior written
notice to Healtheon.

         14.4 If during the term of the Agreement, there is a Change of
Control, United has the option to terminate the Agreement by providing
Healtheon with ninety (90) days prior written notice, renegotiate the terms of
the Agreement, or maintain the terms of the Agreement at the time of the Change
in Control. It is understood, however, that the consummation of the pending
mergers of Healtheon, WebMD, Inc., MedE America Corporation, and Greenberg News
Networks, Inc. shall not be considered a Change of Control.

         14.5 Nothwithstanding any other provisions in this Agreement United
may terminate this Agreement, effective on January 1, 2003 or January 1, 2004,
upon ninety (90) days prior written notice,

         14.5 Upon termination or expiration of this Agreement, the parties
shall cooperate in the orderly and reasonable removal of United from the
Network. The parties shall jointly develop a transition plan by October 31,
1999 ("Transition Plan"). The Transition Plan will allow United to access and
use the Network services, including Licensed Materials, Network Software and
APIs, and transfer connectivity between Providers and Third-party

                                                                             14
<PAGE>   15

Vendors to United, for a period of twenty-four months following termination or
expiration upon the payment by United to Healtheon of a license fee in the
amount of $[*]. For so long as United continues to access and use the Network
services, in addition to such $[*] license fee, United shall pay all fees
specified in this Agreement as if this Agreement remained in force. If United
terminates the Agreement as a result of Healtheon's breach as set forth in
Section 14.2, the transition period shall be a period of not less than twelve
months. In addition, if Healtheon applies for or consents to the appointment of
a receiver, trustee, or liquidator for all or a substantial part of its assets,
files a petition or answer seeking reorganization or arrangement with creditors
or takes advantage of an insolvency law, the transition period shall be a
period of not less than twelve months. The Transition Plan will provide for a
reasonable level of support to transition United off the Network. Each party
will bear its own costs in developing the Transition Plan. During such
additional time, United shall continue to pay Healtheon all fees due under
Section 12 of this Agreement. In the event that Healtheon has terminated this
Agreement pursuant to paragraph 14.2 due to United's failure to pay amounts due
to Healtheon, Healtheon will not be required to perform services for United or
to allow United access to the Network during the transition period unless
United pays Healtheon in advance for such services and Network access. United
shall not be obligated to pay any Site or Transaction fees that accrue after
the Agreement and/or transition period have terminated with respect to
Providers that remain connected to the Network. The Disaster Recovery Plan
shall remain in effect during the transition period. Healtheon will not impede
United's ability to contract with any third parties.

         15. Scope of the Agreement.

         15.1 This Agreement does not apply to Medicare crossover, pharmacy,
dental, vision, and life insurance Transactions, or other Transaction types not
processed by Healtheon as of the Effective Date of this Agreement, including
non-EDI Transactions. This Agreement does not apply to Transactions processed
for or by the following entities or United business units: Government
Operations, AARP, and other entities or United business units designated by
United pursuant to this Agreement unless otherwise agreed to by the parties.

         16. Dispute Resolution.

         16.1 In the event a dispute between Healtheon and United arises out of
or is related to this Agreement, either party may request in writing that
designated representatives meet and negotiate in good faith to attempt to
resolve the dispute without a formal proceeding. During the course of such
negotiations, all reasonable requests made by one party to the other for
information, including copies of relevant documents, will be honored. The
specific format for such discussions will be left to the discretion of the
designated representatives.

         16.2 If the designated representatives conclude in good faith that
amicable resolution through continued negotiation in this forum does not appear
likely, then the matter will be escalated to a joint panel of Healtheon and
United senior executives, by formal written notification by either party to the
other. This panel will meet as required to attempt to resolve the dispute. The
number and nature of the senior executives will depend on the issues in
dispute, but will include those senior executives with authority to resolve all
matters in dispute. At either party's election, this panel will be facilitated
by an external facilitator designated by both parties.

         16.3 Formal proceedings for the resolution of a dispute may not be
commenced until the earlier of (a) the panel referred to in paragraph 16.2
concluding in good faith that amicable resolution through continued negotiation
of the matter does not appear likely; or (b) 30 days after the first notice of
the dispute was sent under paragraph 16.1 or paragraph 16.2. However, nothing
in this Section 16 shall preclude either party from seeking temporary or
preliminary injunctive relief where a party determines in good faith that such
relief is necessary to limit its damage or injury under this Agreement.

         17. Limitation on Damages and Allocation of Risk.

         17.1 Except to the extent of Healtheon's obligation to indemnify
United as provided in paragraph 11.2, United's obligations under paragraph 12,
and the obligations of each party with respect to the intellectual property of
the other, IN NO EVENT SHALL EITHER PARTY'S LIABILITY TO THE OTHER PARTY
(INCLUDING

[*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

                                                                             15
<PAGE>   16

LIABILITY TO ANY PERSON WHOSE CLAIM OR CLAIMS ARE BASED ON OR DERIVED FROM A
RIGHT OR RIGHTS CLAIMED BY THE OTHER PARTY) WITH RESPECT TO ANY AND ALL CLAIMS
ARISING FROM OR RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT IN CONTRACT,
TORT OR OTHERWISE, EXCEED [*] DOLLARS ($[*]).

         17.2 Indemnification by Healtheon. Healtheon shall defend, hold
harmless and indemnify United, its officers, directors, agents and employees,
from any and all claims by third parties that arise out of Healtheon's willful
misconduct or negligent acts or omissions in the discharge of Healtheon's
responsibilities under this Agreement. Healtheon shall defend, hold harmless
and indemnify United, its officers, directors, agents and employees, from any
and all claims by Healtheon's personnel for any compensation or benefits, and
claims by third parties that arise from a breach by Healtheon of any agreement
with any third party that relates to the services herein.

         17.3 Indemnification by United. United shall defend, hold harmless and
indemnify Healtheon, its officers, directors, agents and employees, from any
and all claims by third parties that arise out of United's willful misconduct
or negligent acts or omissions in the discharge of United's responsibilities
under this Agreement. United shall defend, hold harmless and indemnify
Healtheon, its officers, directors, agents and employees, from any and all
claims by United's personnel for any compensation or benefits, and claims by
third parties that arise from a breach by United of any agreement with any
third party that relates to the services herein.

         17.4 Insurance. Healtheon, during the term of this Agreement and any
extensions thereof shall maintain, at Healtheon's sole cost and expense,
commercial general liability insurance, including contractual liability, in the
amount of $1,000,000 per occurrence and $2,000,000 aggregate; auto liability
for $1,000,000 combined single limit, workers compensation and employer's
liability with limits of $500,000; coverage for valuable papers in the care,
custody or control of Healtheon in the amount of $100,000; professional
liability insurance, including errors and omissions, in the amount of
$1,000,000 per occurrence and $2,000,000 in aggregate; and a fidelity
bond/crime coverage, including computer fraud coverage, in the amount of
$50,000. Healtheon shall provide proof of such insurance upon request and shall
give ten (10) days written notice to United in the event of any termination,
cancellation or material change in such insurance. Such insurance shall not
derogate Healtheon's indemnification obligations to United set forth in this
Agreement. Further, approval or acceptance of such by United will not in anyway
represent that such insurance is sufficient or adequate to protect the
Contractor's interests or liabilities and such insurance coverage shall be
considered the minimum acceptable coverage.

         18. General.

         18.0 Audit. United shall have the right, not more often than once in
each calendar year, to have employees or mutually agreeable external auditors
audit the books and records of Healtheon relating to United transactions and
charges for which United is responsible, to determine the proper amounts which
should have been billed to United, which were billed to United, and which
United has paid under this Agreement, and Healtheon's procedures for handling
transactions to and from United, and Healtheon's adherence to Performance
Standards, and other obligations under this Agreement, including development of
a stand-by site and Disaster Recovery Plan as identified in Section 3.5. United
shall give Healtheon two weeks prior notice of any such audit, and shall abide
by reasonable Healtheon security and confidentiality procedures during the
audit. United shall bear the cost of such audit, provided that in the event the
audit determines that Healtheon has overcharged United by more than five
percent of the amount properly due Healtheon in any month beginning on or after
July 1, 1996, Healtheon shall pay all costs of such audit. Healtheon shall also
allow United to review Healtheon's security standards, as set forth in Section
8.5, no later than March 1, 1999, and Healtheon or its agent's compliance with
the escrow obligations referenced in Section 4.5 and Exhibit E. The once per
calendar year audit limit shall not apply to reviews associated with
Healtheon's compliance with the Performance Standards set forth in Section 10
or the security audit set forth in the preceding sentence.

         18.1 This Agreement, including the Exhibits to it, constitutes the
entire understanding between the parties and supersedes all proposals,
communications and agreements between the parties relating to its subject

[*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

                                                                             16
<PAGE>   17

matter. No amendment, change, or waiver of any provision of this Agreement will
be binding unless in writing and signed by both parties.

         18.2 This Agreement will be governed by and construed in accordance
with the laws of the State of Minnesota applicable to contracts made and
performed therein.

         18.3 Neither party may assign this Agreement without the prior,
written consent of the other party, which shall not be unreasonably withheld,
provided, however, that Healtheon may assign this Agreement to a successor
corporation created in connection with its merger with WebMD, Inc. Any
attempted assignment without such consent shall be void. Any assignment with
consent does not release the assigning party from any of its obligations under
this Agreement unless the consent so states.

         18.4 Any notices relating to this Agreement shall be in writing and
will be sent by certified United States mail, postage prepaid, return receipt
requested, or by facsimile transmission or overnight courier service, addressed
to the party at the address set forth below, or at such different address as a
party has advised to the other party in writing and shall be deemed given and
received when actually received:

<TABLE>
<S>                                                  <C>
UnitedHealth Group                                   Healtheon Corporation
9900 Bren Road East                                  4600 Patrick Henry Drive
Minneapolis, MN  55440                               Santa Clara, CA  95054
Attn:  Chief Information Officer                     Attn: CEO
                                                            cc: General Counsel

         And                                                  And

David Miller                                         Nancy Ham
UnitedHealthCare Services, Inc.                      Healtheon Corporation
450 Columbus Boulevard                               7000 Central Parkway
Hartford, CT 06115                                   Atlanta, GA 30328
</TABLE>

         18.5 In the event one or more of the provisions of this Agreement are
found to be invalid, illegal or unenforceable by a court with jurisdiction, the
remaining provisions shall continue in full force and effect.

         18.6 The obligations of the parties under this Agreement (other than
the obligation to make payments) shall be suspended to the extent a party is
hindered or prevented from complying therewith because of labor disturbances
(including strikes or lockouts), war, acts of God, fires, storms, accidents,
governmental regulations, failure of telecommunications vendors or suppliers,
or any other cause whatsoever beyond a party's control. For so long as such
circumstances prevail, the party whose performance is delayed or hindered shall
continue to use all commercially reasonable efforts to recommence performance
without delay and shall declare a disaster under its Disaster Recovery Plan.

         18.7 Each party shall have the right to include the other party's name
on its customer or vendor list and to disclose the nature of the services and
products provided under this Agreement, so long as such services and products
are accurately represented; provided, however, that neither party has the right
to use the other's name, trademarks or trade names for other advertising, sales
promotion, or publicity purposes without the other's prior written consent.

         18.8 During the term of this Agreement, neither party will solicit or
attempt to hire any individual who is then currently an employee of the other
party or who has been an employee of the other party within the six months
prior to the solicitation or hiring, without the other party's prior, written
consent. This paragraph 18.8 shall

                                                                             17
<PAGE>   18

only apply to individuals who, in the case of Healtheon, have performed
services for United under this Agreement or worked in connection with the
Network Software or the Licensed Materials, or who, in the case of United, have
worked with Healtheon or received services from Healtheon, on behalf of United.

         18.9 Healtheon agrees to use commercially reasonable efforts to abide
by the terms of the Statement attached as Exhibit L, to the extent applicable
to Healtheon's performance of this Agreement.

         IN WITNESS WHEREOF, the parties have executed this Agreement as of the
date set forth above.

UNITEDHEALTHCARE SERVICES, INC.         HEALTHEON CORPORATION

By    /s/                                   By    /s/
  ----------------------------------          ---------------------------------

Title                                       Title
     -------------------------------              -----------------------------

Date                                        Date
    --------------------------------             ------------------------------

                                                                             18
<PAGE>   19
                                  EXHIBIT LIST

Exhibit A:        Managed Plans

Exhibit B:        Licensed Materials

Exhibit C:        Development Work in Progress

Exhibit D:        Reports

Exhibit E:        Escrow Agreement

Exhibit F:        Network Maintenance and Support Services

Exhibit G:        Security

Exhibit H:        Transactions

Exhibit I:        Performance Standards and Methods of Measurement

Exhibit J:        United Operating Environment

Exhibit K:        List of Third-party Vendors

Exhibit L:        EEO Statement

Exhibit M:        Pricing

Exhibit N:        List of Processing Systems

Exhibit O:        Disaster Recovery Plan

Exhibit P:        Healtheon Market Sites

Exhibit Q:        Transition Agreement

                                                                              19
<PAGE>   20

                                    EXHIBIT A
                                  MANAGED PLANS

-
-          PHP, Inc. (Michigan
     -          PHP of Mid Michigan
     -          PHP of South Michigan
     -          PHP of Southwest Michigan
     -          PHP of West Michigan
-          PHP of South Carolina
-
-
-          Allina

                                                                              20
<PAGE>   21

                                    EXHIBIT B
                               LICENSED MATERIALS

<TABLE>
<CAPTION>
                                                                            Right to         Right to
                                                                            Reproduce        Modify

<S>                                                                        <C>               <C>
* User Manual, versions 2.1, 2.2.5, and 2.61                                No               No

Portal Specifications                                                       No               No
-        Communications Interface Document
-        HCFA Claim Validations
-        HCFA National Standard Format Claims
-        ANSI X12 837 Claims Format
-        Implementation Guide for Claims
-        ANSI X12 835 Electronic Remittance Advice
-        UB92 Hospital Claim Format
-        DOS Command Line Routines
-        UNIX Command Line Routines

Training Materials
-          Version 2.61 Demo Disks and CSI Demo Disks                       No               No
-          ProviderLink Training Manual                                     No               No

Network: EDI TCP/IP Interface Specification                                 No               No

Promotional Material
-          ProviderLink Brochure                                            No               No
-          ProviderLink Send Back Card                                      No               No
</TABLE>

- Healtheon will, upon request from UHC, identify UHC as the sponsor and
promoter of these materials.

                                                                              21
<PAGE>   22

                                    EXHIBIT C
                          DEVELOPMENT WORK IN PROGRESS

Attached is a list of uncompleted projects in the Healtheon Queue Management
which shall be completed in accordance with their terms. Any development work
not listed below will be mutually agreed to in a Statement of Work.

<TABLE>
<CAPTION>
PROJECT                                                         PROMOTION DATE                COST ESTIMATE
-------                                                         --------------                -------------
<S>                                                             <C>                           <C>
H14 Rhode Island Middleware Project                               11/1/1999                      $[*]

H44 Single Payer ID - UNET Insured Address                        11/25/1999                     $[*]

H44 Single Payer ID - COSMOS Insured ID                           10/7/1999                      $[*]

H44 Single Payer ID - COSMOS Referral Provider                    11/4/1999                      $[*]

DOS 2.6.2 Upgrade Assistance Project                              10/31/1999                     $[*]
</TABLE>

This exhibit does not include previously invoiced development work, projects
completed prior to October 15, 1999, or projects for which Statements of Work
have not been executed as of 10/15/1999.

[*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

                                                                              22
<PAGE>   23

                                    EXHIBIT D
                                     REPORTS

Reports Healtheon will provide to United

The following reports will be provided to United from Healtheon on a routine
schedule as indicated.

-          Orbit reports

         Three monthly core operating reports, for each market, will be sent to
         each health plan lead ProviderLink/EDI representative and a central
         United corporate resource. (Available electronically or on paper as
         requested.)

<TABLE>
<S>                                                                                     <C>
-        UNI Access Status Report                                                       Monthly
-        Monthly Detail Transaction report by source UNI                                Monthly
-        Monthly Detail Transaction report by Destination Market                        Monthly

-        Intercompany billing detail reports for use in determining allocation of transaction expensed to the proper health
         plan or business unit.

-        Summary of fees by health plan detailed by plan and DIV                        Monthly
-        Intercompany Billing Details-site fees, mail and ERA transactions              Monthly
-        Intercompany Billing Details-transaction charges                               Monthly
</TABLE>

-          Performance Reports

           Healtheon will provide United with monthly Performance Reports as
defined in Exhibit I of this agreement.

Reports United will provide to Healtheon

These reports will include data from health plans centralized on COSMOS, those
plans with decentralized United host systems including, but not limited to,
Complete, Ramsay, UHC Illinois, etc., and all ex-MetraHealth systems including
the previous Travelers and Met Life systems.

UHC will provide a resource to coordinate the assembly of this data and will
serve as the contact for all questions regarding these reports.

<TABLE>
<S>                                                                                                      <C>
-    Membership data by health plan or market provided on paper or electronically where available.         Monthly
-    Claims receipts or processed claims, for all commercial UnitedHealth plans or markets, offices        Monthly
     or systems, including the total volume of claims received electronically by
     month and year-to-date, if available, actual penetration percentages by
     plans, market, offices or systems, and desired percentage of electronic
     claim receipts.
-    Decision Support System (DSS) Data will be extracted from UHC health plans                          Quarterly
     and markets to support the market analysis done by Healtheon and
     for the prioritization of target providers and potential prospects.
-    Physician and Hospital claims volume data for each health plan/market by                              Monthly
     Provider Number and/or submitting Entity Tax ID including:
-    Total claims volumes received by each provider/tax ID
-    Volume received electronically (EDI) by each provider/tax ID
-    Volume received on tape/other by each provider/tax ID, if applicable and available
-    Electronic data to be determined in the future to support the analysis of new transactions as       As agreed
     mutually agreed by both parties.
-    Strategic information from United related to EDI growth goals and                                   Quarterly
     objectives by health plan/market will be provided to Healtheon
     as needed. This will include pertinent project plans and other material/
     documentation that will assist Healtheon to enhance and increase electronic
     transactions for United.
</TABLE>

                                                                              23
<PAGE>   24

                                    EXHIBIT F
                    NETWORK MAINTENANCE AND SUPPORT SERVICES

Healtheon will provide United with the following Network maintenance services
which will be performed by Healtheon staff not dedicated to United enhancements.
The cost of these maintenance services is included as a part of the Transaction
and Site fees, and include:

-    Correction of identified system bugs in the network hardware or
     application;

-    Changes and modifications to the Healtheon hardware, application and
     network required to manage scalability and capacity issues associated with
     increased transaction volumes;

-    Changes required to maintain service level commitments as identified in
     Exhibit I;

-    Help Desk services as defined in Exhibit I, including appropriate staffing,
     call response time, escalation procedures, reporting, availability,
     severity levels, problem log tracking and problem resolution, etc;

-    Maintaining the ORBIT system and accurately performing the provider
     registration process on ORBIT to include the assignment of site and Tax
     ID's;

-    User Security set up and processing;

-    Marketing Group Product Support for maintenance of a computerized defect
     control system problem log to include ongoing discussions between the Help
     Desk personnel and the Healtheon development staff to communicate customer
     needs and reactions to daily activity;

-    Plan Rep Training for all current and future owned or managed plans as well
     as United corporate staff;

-    Plan Rep and Corporate training will be conducted at Healtheon locations
     unless alternate locations are mutually agreed upon by both parties;

-    Maintenance, monitoring and reporting of network and communication systems
     regarding stability and performance as specified in Exhibit D;

-    Multi-Payer and Vendor technical and administrative support to insure
     collection and transmission of maximum volumes of electronic claims to
     United; Infrastructure will be upgraded by Healtheon as needed to
     accommodate provider transactions to United;

-    Maintenance and appropriate connectivity to United host systems to maintain
     security provisions and data integrity of United transactions;

-    Administer and maintain license agreement procedures with providers
     assuring appropriate signatures and approvals from United providers;

-    Provide routine, updated application and network documentation for United
     sites;

-    Maintain the network and application to assure data integrity of
     transactions;

-    Maintenance of releases shall be defined to include any emergency releases
     issued by Healtheon;

-    Technology upgrades to the Healtheon hardware, network, and/or application
     (to include such things as fault tolerance products and services) will be
     included as part of ongoing maintenance;

-    Provide ongoing support of and communication with the health plan
     representatives on electronic commerce issues;

-    Provide monthly billing detail by health plan, and in the aggregate, for
     all transaction activity.

                                                                              24
<PAGE>   25

                                    EXHIBIT G
                         HEALTHEON PROVIDERLINK SECURITY

                               Function Objective

To provide adequate data security given the confidential nature of the data and
the types of transactions performed on the Healtheon ProviderLink network.

Security related to Healtheon ProviderLink is made up of multiple components:
workstation security, network security, and host security. This document will
concentrate on workstation and network security.

                                Function Features

                                 Data Ownership

The Healtheon ProviderLink network is a system that enables communication
between a health care provider's place of business and payer host systems. While
the Healtheon ProviderLink network enables the flow of data between these
entities, it "owns" none of the data.

                              Workstation Security

Healtheon ProviderLink sites are identified by site ID. This site ID is used by
the Healtheon ProviderLink network to control access. A provider's office will
install site security when installing the Healtheon ProviderLink application
software. In early versions of ProviderLink, this consisted of a hardware dongle
device with hardwired site ID. With the more recent versions of the Healtheon
ProviderLink application, "SoftLock" is used. The "SoftLock" process writes the
site ID to a physical sector on the hard disk, then writes the address of that
sector into each Healtheon ProviderLink application executable for decoding.

A user ID is used within the Healtheon ProviderLink application to locally
control access to functionality. When the Healtheon ProviderLink application
software is installed, a default administrator user ID is established. It is the
responsibility of the site administrator to define workstation user IDs and
passwords, and the functions each can access. This allows the site to control
who has access to which functions of Healtheon's ProviderLink network, but only
the site ID is used to control access within the network.

                                Network Security

The Healtheon ProviderLink network will use the ORBIT tool to manage security.
Healtheon network security administrators will be responsible for registering
provider sites. When registering a site, the transactions as site can perform
and the payers that the transaction can be performed with are granted. The
administrators also register sites and providers with some of the payer host
systems accessed via Healtheon ProviderLink.

The Healtheon ProviderLink network makes a call to the security gatekeeper with
every transaction after the point of entry into the Healtheon ProviderLink
network. The gatekeeper will return whether a site is authorized to perform the
requested transaction or not.

In addition, the functional software servers that make up the Healtheon
ProviderLink real-time network use as software ticketing scheme to control
access. Each functional server downstream from the gatekeeper call will check to
ensure that a valid ticket is passed as part of the call. In this manner,
Healtheon controls access to a tightly defined path; in effect, if a party knows
the internal structure of the Healtheon ProviderLink network, the party still
cannot bypass the security module to gain access to functionality.

                                                                              25
<PAGE>   26

                                  Host Security

In general, host security is left up to the business partner that "owns" the
host. As necessary, the Healtheon ProviderLink network will provide information
to the host system to satisfy the security requirements.

In the case of COSMOS, Healtheon ProviderLink site IDs are associated with
Unisys user IDs. Also associated with each Unisys user ID are transaction codes
(tran codes) and UHC provider IDs. When transactions are performed to COSMOS,
the site ID is converted to a Unisys user ID; then the user ID and tran code are
checked to ensure access is allowed. For provider sensitive transactions
(referrals, claim status, etc.), the provider association is also verified.

                                                                              26
<PAGE>   27

                                    EXHIBIT H
                                  TRANSACTIONS

(1)      PROFESSIONAL CLAIMS, INSTITUTIONAL CLAIMS, AND ENCOUNTERS (collectively
         referred to as "Claim Transactions"): Claim Transactions are requests
         for payment for services rendered or in the case of Encounters
         submitted with the same data for informational purposes. Providers
         submit Claim Transactions to the Network for transmission to the
         Processing Systems. Providers receive validation and acknowledgement
         reports from the Network indicating the status of the Claim
         Transactions as it is routed through the Network and to the Processing
         Systems. A single Claim Transaction and the associated validation and
         confirmation reports are considered a single Claim Transaction.

(2)      REAL-TIME CLAIM STATUS INQUIRY
         This Transaction allows a Provider to submit an electronic request for
         information regarding the status of a Claim and receive a response. The
         request and response pair are a single Transaction.

(3)      REAL-TIME ELIGIBILITY & BENEFITS INQUIRY:
         This Transaction allows a user to submit an electronic request for and
         receive a response containing verification of a member's eligibility
         and selected benefit information. The request and response pair are a
         single Transaction.

(4)      REFERRAL AND AUTHORIZATIONS
         Referrals and Authorizations are requests from Providers to United
         procedural, inpatient, or specialist visit authorization as required
         under certain managed care products. This Transaction allows a user to
         submit Referrals and Authorizations electronically through the Network
         to United for processing or to delete submitted referrals and
         authorizations that are pending. Many of these Transactions include a
         response from the Processing System to indicate the parameters of the
         authorization and give the Provider an authorization number.

(5)      REFERRAL AND AUTHORIZATION INQUIRY
         This Transaction allows a user to submit a submit an inquiry and
         receive a response on the status of a previously submitted Referral or
         Authorization.

(6)      PROVIDERLINK MAIL/FAX
         This Transaction allows a user to receive and send electronic mail
         messages and facsimiles to the other users of the Network (e.g. claims
         adjustments to the processing centers). These Transactions are billed
         to the sender. One Transaction equals 5K of text.

(7)      PROVIDER DIRECTORY
         This Transaction allows a Provider to conduct an on-line provider
         look-up and to request provider demographic information by specialty.
         Each search is a Transaction.

(8)      ELIGIBILITY ROSTERS
         Eligibility rosters are the electronic distribution of member files or
         listings to capitated Providers for the purpose of indicating the
         membership for which a particular capitated Provider has
         responsibility. Each file distributed is considered a single
         Transaction.

(9)      ELECTRONIC PROVIDER REMITTANCE ADVICE ("EPRA")
         Electronic Provider Remittance Advices are files containing Explanation
         of Benefits information distributed by United to Providers for the
         purpose of communicating the results of the Claims adjudication
         process. Each EPRA file is a separate Transaction.

                                                                              27

<PAGE>   28

(10)     BATCH ELIGIBILITY & BENEFITS INQUIRY
         This Transaction allows Providers to submit Eligibility and Benefit
         Inquiries in a flat file or ANSI 270 format to the Network and receive
         responses in a later communication session in either a flat file or
         ANSI 271 format. Each member record searched is considered a
         Transaction. (Note: This Transaction is not a current capability of the
         Network.)

(11)     BATCH CLAIMS STATUS INQUIRY
         This Transaction allows Providers to submit Claim Status Inquiries in a
         flat file or ANSI 276 format to the Network and receive responses in a
         later communication session in either a flat file or ANSI 277 format.
         Each separate inquiry is considered a Transaction. (Note: This
         Transaction is not a current capability of the Network.)

(12)     ANSI X12 834 Enrollment
         These Transactions allow employers or governmental entities to submit
         individual and/or family data in an ANSI 834 file format through the
         Network to United for purposes of enrolling the members. Each file is
         considered a separate Transaction. (Because the 834 transaction is not
         a provider transaction, Healtheon performs the 834 as a Network Service
         on a non-exclusive basis.)

                                                                              28
<PAGE>   29
                                    EXHIBIT I
                Performance Standards and Methods of Measurement

The purpose of this exhibit is to establish the Performance Standards and
methods of measurement required by UnitedHealth Group for Healtheon to meets the
obligations as specified in Section 10 of the Agreement.

The Performance Standards are divided into several categories. Each category
defines a major functional aspect of the delivery of EDI Transactions via the
Network. Within each category are individual elements, which more specifically
establish Performance Standards and the methods of measurement.

Each Performance Standard has three levels of performance:

1.       STANDARD - The minimum level of performance required by the Agreement.

2.       BELOW STANDARD - A level that is less than standard but not considered
         critical to the operation of the network.

3.       CRITICAL - A level that significantly impacts the operation of the
         Network.

Performance standards will be reviewed on a monthly basis, by designated
representatives for both parties. Healtheon will report the results to
UnitedHealth Group by no later than the 10th working day following the end of
the month (will reassess time lines based on final report package and
distribution). On a quarterly basis the Performance Standards will be reviewed
in accordance with Section 10 and revised as necessary for the purpose of
measuring performance for the following quarter.

                                                                              29
<PAGE>   30

1.0      PERFORMANCE CATEGORY: NETWORK

The ProviderLink Network will be available 24 hours a day, 7 days a week with
the exception of Planned Downtime Hours.

<TABLE>
<CAPTION>
PERFORMANCE ELEMENTS                                                STANDARD      BELOW STANDARD    CRITICAL
--------------------                                                --------      --------------    --------
<S>                                                                 <C>           <C>               <C>
1.1) NETWORK AVAILABILITY (ALL TRANSACTIONS) (SEVERITY LEVEL 1)
Objective: To ensure the availability of the ProviderLink Host
Network including ESN, CBP, ORBIT, MHS (Mail) VRUs, and PLNET
components, and in aggregate.  Server availability will be
measured until such time that transaction availability can be
measured and reported:
1.1.1) ESN
1.1.2) CBP                                                            [*]%          [*]% -[*]%       <[*]%
1.1.3) ORBIT                                                          [*]%          [*]% -[*]%       <[*]%
                                                                      [*]%          [*]% -[*]%       <[*]%
1.1.4) PLNET                                                          [*]%                           <[*]%
1.1.5) VRUS (DISCONTINUED 9/30/99)                                                  [*]% -[*]%
Network Availability is measured as the number of actual hours
available as a percentage of total available hours.  The
following definitions are used for calculating the
availability measurement:
1.1.A) DEFINED HOURS are the total days in the month
multiplied by 24 hours.
1.1.B) PLANNED DOWNTIME HOURS are the planned and published
hours that any system is down for routine maintenance and
change requests or other planned outages during non-business
hours (business hours = 7am-7pm workdays).  Change requests
require 10 business days advance notice and must be approved
by a UnitedHealth Group request team.
1.1.C) AVAILABLE HOURS are the Defined Hours minus the Planned
Downtime Hours, minus Mutually Agreed Unplanned Downtime Hours.
1.1.D) UNPLANNED DOWNTIME HOURS are the unplanned hours of
downtime experienced during the month.
1.1.E) MUTUALLY AGREED UNPLANNED DOWNTIME HOURS are emergency
unplanned downtime hours to correct Network Availability or
other problems, and are mutually agreed without 10 business
days lead time by UnitedHealth Group change request team and
Healtheon.
1.1.F) ACTUAL HOURS are the Available Hours minus Unplanned
Downtime Hours.
1.1.G) AVAILABILITY PERCENTAGE is determined by dividing the
Actual Hours by Available Hours and multiplying the result by 100.
1.1.H) BUSINESS AVAILABILITY is determined by dividing the Actual
Hours by Available Hours (excluding Mutually Agreed Unplanned
Downtime) and multiplying the result by 100.
</TABLE>

[*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

                                                                              30

<PAGE>   31

<TABLE>
<CAPTION>
PERFORMANCE ELEMENTS                                                            STANDARD      BELOW STANDARD    CRITICAL
--------------------                                                            --------      --------------    --------
<S>                                                                             <C>           <C>               <C>
1.2) DEDICATED CIRCUIT CONNECTIVITY (SEVERITY LEVEL 1)                            [*]%          [*]% -[*]%       <[*]%
Objective: To ensure the communication circuit performance is
jointly monitored and improved via joint problem
identification and resolution.
UnitedHealth Group and Healtheon will agree to standards and
methods to measure the performance of dedicated
telecommunication circuits (Frame Relay; T1, etc.) between
UnitedHealth Group and Healtheon.
1.2.1) CIRCUITS BETWEEN UNITEDHEALTH GROUP and Healtheon
(COSMOS, UNET, UHCI, Primecare, UHCM)
1.2.2) CIRCUITS BETWEEN HIGH-VOLUME VENDORS and Healtheon
(DISC, Spacestar, Med Power, Health Care Interchange)
1.2.3) CIRCUITS BETWEEN HIGH-VOLUME TRADING PARTNERS and
Healtheon (Fairview Hospital)
---------------------------------------------------------------------------------------------------------------------------
1.3) DIAL-IN MODEM CONNECTIVITY (ALL TRANSACTIONS) (SEVERITY
LEVEL 1)
Objective: To ensure that modem performance and capacity meet
demand.
1.3.1) HDMS.  Modem to modem calls received by the Healtheon                      [*]%          [*]% -[*]%       <[*]%
Network will be answered.  The modem connectivity performance
is measured by statistics generated from the HDMS modem rack
network controller (inclusive of 14.4 and 28.8 bank of modems).
1.3.2) DIAL TEST.  A dial test will also be conducted to
randomly simulate dial-in experience.                                             [*]%          [*]% -[*]%       <[*]%
</TABLE>

[*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

                                                                              31

<PAGE>   32

<TABLE>
<CAPTION>
PERFORMANCE ELEMENTS                                                             STANDARD      BELOW STANDARD    CRITICAL
--------------------                                                             --------      --------------    --------
<S>                                                                              <C>           <C>               <C>
1.4) Real-time Transaction Success Exclusive of United Health
Group Processing System (Severity Level 1, 2, or 3)

Objective: To monitor Real-time Transaction Success to proactively identify
and resolve problems. Real-time Transaction Success will be measured with the
December 1998 Successful Submission metric until replaced. Successful Submission
measures the % of real-time transactions that return a successful response
exclusive of UnitedHealth Group Processing System performance (eligibility,
referrals, etc.). As new transactions are added, performance standards will be
defined. A successful transaction may include data errors, UnitedHealth Group
Processing System errors, and other non-Network errors.

     TRANSACTIONS
1.4.1) ELIGIBILITY
1.4.2) CLAIM STATUS INQUIRY
1.4.3) REFERRAL STATUS INQUIRY                                                      [*]%          [*]% -[*]%        <[*]%
1.4.4) REFERRAL ADD                                                                 [*]%          [*]% -[*]%        <[*]%
1.4.5) REFERRAL INQUIRY                                                             [*]%          [*]% -[*]%        <[*]%
1.4.6) REFERRAL DELETE                                                              [*]%          [*]% -[*]%        <[*]%
1.4.7) PROVIDER LOOK-UP                                                             [*]%          [*]% -[*]%        <[*]%
1.4.8) PASSWORD CHANGE                                                              [*]%          [*]% -[*]%        <[*]%
                                                                                    [*]%          [*]% -[*]%        <[*]%
                                                                                    [*]%          [*]% -[*]%        <[*]%

     FILE TRANSFERS
1.4.9) CLAIMS UPLOAD
1.4.10) PROVIDER DATA DIRECTORY
1.4.11) MAIL UPLOAD                                                                 [*]%          [*]% -[*]%        <[*]%
1.4.12) MAIL DOWNLOAD                                                               [*]%          [*]% -[*]%        <[*]%
1.4.13 MAIL FIND FIRST, NEXT, ACKNOWLEDGEMENT                                       [*]%          [*]% -[*]%        <[*]%
                                                                                    [*]%          [*]% -[*]%        <[*]%
                                                                                    [*]%          [*]% -[*]%        <[*]%
</TABLE>

[*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

                                                                              32

<PAGE>   33
<TABLE>
<CAPTION>
PERFORMANCE ELEMENTS                                                                 STANDARD      BELOW STANDARD    CRITICAL
--------------------                                                                 --------      --------------    --------
<S>                                                                                  <C>           <C>               <C>
1.5) CLAIMS TRANSACTION PROCESS (SEVERITY LEVEL 1, 2, OR 3)                          [*]% within    [*]% within      [*]% within
Objective: To ensure timely end-to-end audit of the claim                          [*] wall clock   [*] to [*]         [*] wall
process. Daily problem report logs will be used to monitor                               hours      wall clock       clock hours
performance until systematic measurement capabilities are in                                           hours
production. Healtheon implement systematic measurement
capabilities no later than 4/1/2000.

END-TO-END PROCESSING, as measured from claims file pull from
the point that the file is in the Healtheon system to the Payer
Report (Acknowledgments and/or Status Reports from UHC Processing
Systems) into Submitter's mailbox, will be used for purposes of
Performance Standard Compliance. Standards will be defined by
UnitedHealth Group Processing System Platform (UNET; COSMOS). The
following sub-elements will not be used for Performance Standard
Compliance, but will be used to monitor, control, and improve
end-to-end processing performance:

1.5.A) SUCCESSFUL INBOUND CLAIM file from Submitter to                                   [*]%         [*]% within        [*]%
Healtheon as measured from time of submission to creation of                             < [*]         [*] to [*]        > [*]
the Claim Submission Report (CSR) and its placement in                                wall clock       wall clock     wall clock
Submitter's mailbox.                                                                     hours           hours           hours

1.5.B) SUCCESSFUL OUTBOUND FILE TRANSFER from Healtheon to                               [*]%         [*]% within        [*]%
UnitedHealth Group Processing System (all platforms) as                                  < [*]         [*] to [*]        > [*]
measured when the tank file or batch file prep is generated                           wall clock       wall clock      wall clock
until payer system acknowledgement of receipt.                                           hours           hours           hours

1.5.C) SUCCESSFUL UNITEDHEALTH GROUP PAYER validation as                                 [*]%         [*]% within        [*]%
measured from acknowledgement of receipt to time when                                    < [*]         [*] to [*]        > [*]
UnitedHealth Group report received by Healtheon.                                      wall clock       wall clock     wall clock
                                                                                         hours           hours           hours

1.5.D) SUCCESSFUL OUTBOUND CLAIM ACKNOWLEDGEMENT from                                    [*]%         [*]% within        [*]%
Healtheon to Submitter as measured from when payer report                              < [*]           [*] to [*]        > [*]
(Acknowledgements and/or Status Reports from UHC Processing                           wall clock      wall clock       wall clock
Systems) is received by Healtheon to when report is parsed                              hours            hours           hours
and delivered to the Submitter's mailbox (includes Healtheon
Claim Submission Report.)

1.5.E) SUCCESSFUL OUTBOUND CLAIM ACKNOWLEDGEMENT from
Healtheon to Submitter as measured from when payer report is
received by Healtheon to when report is parsed and delivered
to the Submitter's mailbox via Consolidated Payer Report.
Submitters who select to use the Consolidated Payer Report
have the option to extend the delivery schedule beyond the
standard 24 hour guideline.
-        Option 1 - Every business day                                             [*]% within 1    [*]% within         [*]% > 2
                                                                                    business day    2 business       business days
                                                                                                      days
</TABLE>

[*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

                                                                              33
<PAGE>   34

<TABLE>
<CAPTION>
                                                                                               BELOW
PERFORMANCE ELEMENTS                                                            STANDARD      STANDARD       CRITICAL
--------------------                                                            --------      --------       --------
<S>      <C>                                                                 <C>              <C>            <C>
-        Option 2 - Every second business day                                [*]% within 2    [*]% within     [*]% > 3
                                                                              business days   3 business      business days
                                                                                              days

                                                                             [*]% within 3    [*]% within     [*]% > 4
-        Option 3 - Every third business day                                 business days    4 business      business days
                                                                                              days

                                                                             [*]% within 4    [*]% within     [*]% > 5
-        Option 4 - Every four business days                                 business days    5 business      business days
                                                                                              days
</TABLE>

[*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

                                                                              34
<PAGE>   35
2.0 PERFORMANCE CATEGORY: DATA INTEGRITY

Healtheon will uphold the highest standard of integrity with regard to the
transmission and processing of transactions, reporting performance and service.

<TABLE>
<CAPTION>
---------------------------------------------------------------- -------------- -------------- --------------
                                                                                    BELOW
PERFORMANCE ELEMENTS                                               STANDARD        STANDARD       CRITICAL
---------------------------------------------------------------- -------------- -------------- --------------
<S>                                                              <C>            <C>            <C>
2.1) DATA INTEGRITY (SEVERITY LEVEL 1)                                [*]%          [*]% -         <[*]%
Objective: To ensure that information received by Healtheon is                       [*]%
accurately translated, validated, and formatted according to
jointly approved specifications.

UnitedHealth Group will develop a measurement process
using random audits to measure data integrity throughout the
entire process (inbound and outbound). Until this
measurement system is implemented, this category will not
be reported.

---------------------------------------------------------------- -------------- -------------- --------------
2.2) CLAIM SUBMISSION EDITS
Objective: To ensure that the claim submission edits are
efficiently and effectively directing claims to the appropriate
UnitedHealth Group host processing system.

The following sub-elements will be tracked, however
Healtheon will not be held to specific Performance Standards
other than adherence to mutually agreed validations.
Performance thresholds will be established based on review
of beta test performance.

2.2.1)  Percentage of claims rejecting at
Healtheon's Claim Submission Report                                  TBD by         TBD by         TBD by
                                                                    11/15/99       11/15/99       11/15/99

2.2.2) PERCENTAGE OF DUPLICATE CLAIM FILE SUBMISSIONS                 [*]%       [*]% - [*]%       <[*]%
Performance and standards established based on                     effective      effective      effective
implemented duplicate submissions criteria. Objective:              11/15/99       11/15/99       11/15/99
Eliminate duplicate file submissions.  Healtheon will
establish effective procedures and duplicate file detection
edits to prevent the retransmission of a file by Third party
Vendors or by virtue of its own internal claim file generation
process. Measurement will be based on files containing any
number of claim records, according to jointly approved
specifications.
---------------------------------------------------------------- -------------- -------------- --------------
</TABLE>

[*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

                                                                             35
<PAGE>   36
3.0  PERFORMANCE CATEGORY: HEALTHEON PROVIDERLINK CUSTOMER SERVICE & HELP DESK

Users and UnitedHealth Group agree to call the Healtheon ProviderLink Help Desk
at 612-512-2600 or 1-800-446-8279 for all problem resolution when concerns
cannot be resolved by UnitedHealth Group. The Healtheon ProviderLink Help Desk
will be available from 7:00 a.m.-7:00 p.m. CST, Monday through Friday,
excluding holidays. Voice mail is available for after hour calls. Messages left
on voice mail or email will be responded to within [*] business hours. Messages
left after business hours will be retrieved the following business day and
returned in [*] business hours.

<TABLE>
<CAPTION>
---------------------------------------------------------------- -------------- -------------- --------------
                                                                                    BELOW
                     PERFORMANCE ELEMENTS                           STANDARD       STANDARD       CRITICAL
---------------------------------------------------------------- -------------- -------------- --------------
<S>                                                              <C>            <C>            <C>
3.1) PERCENT OF HELP DESK CALLS ANSWERED WITHIN 30                     [*]%       [*]% - [*}%       <[*]%
SECONDS OF FIRST RING

---------------------------------------------------------------- -------------- -------------- --------------
3.2) AVERAGE SPEED TO ANSWER CALLS - from first ring to live       [*] seconds     [*] -[*]         > [*]
voice to assist caller (not place caller on hold)                    or less        seconds        seconds

---------------------------------------------------------------- -------------- -------------- --------------
3.3) CALL ABANDONMENT RATE                                            [*]%       [*]% - [*]%       > [*]%

---------------------------------------------------------------- -------------- -------------- --------------
3.4) CALLS MONITORED PER HELP DESK REP. PER MONTH                  [*] calls    [*]-[*] calls   < [*] calls
(not to be less than [*]% of calls per month)

---------------------------------------------------------------- -------------- -------------- --------------
3.5) CALL BLOCKAGE RATE (BUSY SIGNAL)                                 TBD            TBD            TBD
Baseline and performance standards will be determined
based on blockage reports from U.S. West
---------------------------------------------------------------- -------------- -------------- --------------
</TABLE>

[*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

                                                                             36
<PAGE>   37
4.0  PERFORMANCE CATEGORY: PROBLEM REPORTING & RESOLUTION

A monthly problem log utilizing the severity classifications and indicating
resolution times for each call received will be tracked and reported by
Healtheon no later than [*] business days following month end. Utilizing the
Healtheon ProviderLink Help Desk computerized problem management tool, the
following information will be recorded on each call to the help desk or problem
identified:

-      Site ID
-      Site Name
-      Caller Name
-      Caller Phone Number
-      Health Plan
-      Call Recipient
-      Date and Time Ticket Opened
-      Date and Time Ticket Closed
-      Call Duration
-      Severity Level
-      Problem Definition Code
-      Problem Resolution Code
-      Call Status

The Healtheon ProviderLink Help Desk will attempt to accommodate any request
for additional information as long as the collection of the information does
not add significant time and effort in logging the call. The Healtheon
ProviderLink Help Desk statistics will be reported to UnitedHealth Group on a
routine basis. UnitedHealth Group claim status inquiry calls will be referred
to UnitedHealth Group for tracking and resolution.

SEVERITY CLASSIFICATION:
The Healtheon Help Desk will perform the following severity classification and
resolution procedures for provider, vendor and UnitedHealth Group callers. The
severity classification will be internally reviewed for accuracy. For problem
resolution performance, Business Hours are defined as 7:00 a.m.-7:00 p.m. CST,
Monday through Friday, excluding holidays. Wall-Clock Hours are 24 hours per
day, seven days per week.

<TABLE>
<CAPTION>
---------------------------------------------------------------- -------------- -------------- --------------
                                                                                    BELOW
                     PERFORMANCE ELEMENTS                          STANDARD       STANDARD       CRITICAL
---------------------------------------------------------------- -------------- -------------- --------------
<S>                                                              <C>            <C>            <C>
4.1) SEVERITY ONE                                                 Alert within      Alert          Alert
Network failure causing total loss of function or creating a      [*] minutes      between      greater than
critical impact to the business process. Healtheon will form a    (Wall-clock)    [*] to [*]    [*] minutes
dedicated Healtheon Crisis Management Team to manage                                minutes     (Wall-clock)
crisis situations as defined by Severity One.  The Crisis                        (Wall-clock)
Management Team will be responsible for coordinating
efforts and communications from the initial report,
throughout the cycle of investigation, determination and              [*]%           [*]%           [*]%
resolution.
Severity One Examples:                                             Resolution     Resolution     Resolution
-        Claims cannot be uploaded from the ProviderLink           within [*]    between [*]      greater
         Network the COSMOS or UNET                                   hours      to [*] hours     than [*]
-        Real Time transactions cannot be performed               (Wall-clock)   (Wall-clock)      hours
-        The ProviderLink Network is unavailable to customers                                   (Wall-clock)
         (vendors and end users)
-        Severity Two issues not resolved in [*] business
         hours or mutually determined to be Severity One
---------------------------------------------------------------- -------------- -------------- --------------
</TABLE>

         [*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED
SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED
WITH RESPECT TO THE OMITTED PORTIONS.

                                                                             37
<PAGE>   38
<TABLE>
<CAPTION>
---------------------------------------------------------------- -------------- -------------- ---------------
                                                                                    BELOW
                     PERFORMANCE ELEMENTS                          STANDARD       STANDARD        CRITICAL
---------------------------------------------------------------- -------------- -------------- ---------------
<S>                                                              <C>            <C>            <C>
4.2) SEVERITY TWO                                                     [*]%           [*]%            [*]%
The Network is down or delivering degraded service                  Resolved       Resolved        Resolved
to a broad class of users, but not halting business functions.     within [*]     between [*]    greater than
Acceptable resolution may be problem turnover to                    Business        and [*]      [*] Business
UnitedHealth Group or vendor or trading partner.                     Hours         Business         Hours
                                                                                    Hours
Severity Two Examples:
-        A single transmission method, for example, the BBS,
         is down                                                                                 UnitedHealth
-        Claims cannot be uploaded from the ProviderLink                                            Group
         Network to UnitedHealth Group proprietary systems                                       notification
-        Reports are not being distributed to a class of                                          via daily
         submitter                                                                                 problem
-        Data mapping errors                                                                      tracking
-        Connection to a single vendor or clearinghouse                                            report
         (produce a list of large vendors/clearinghouses that
         should be S-1)
-        Voice Response Unit down
-        UnitedHealth Group host databases not available
---------------------------------------------------------------- -------------- -------------- ---------------
4.3) SEVERITY THREE                                                   [*]%           [*]%           [*]%
A function within the Network does not perform according to         Resolved       Resolved       Resolved
specification.  The non-conformance is impacting a single site     within [*]    between [*]    greater than
or a very small class of users or otherwise having a                Business       Business      [*] Business
minimal impact to the business.  Acceptable resolution may           Hours        Hours and         Days
be turn over of responsibility for problem resolution to                         [*] Business
UnitedHealth Group, a vendor or trading partner.                                     Days

Severity Three Examples
-        A provider/billing service batch of claims cannot be
         uploaded (cannot be resolved in less than 24 hours)
-        A provider cannot connect to the ProviderLink network
         to perform real-time transactions
-        A ProviderLink site is having difficulty downloading
         mail
-        A ProviderLink site is receiving intermittent errors
         when performing real-time transactions
---------------------------------------------------------------- -------------- -------------- ---------------
4.4) SEVERITY FOUR                                                   Review
Functions of the Network are operating. Caller's issue has         Statistics
little or no impact on business. Resolution time is variable,       Quarterly
however, Healtheon may incorporate non-critical bugs into
the subsequent releases of the software and/or process.

Severity Four Examples:
-        Verifying that claim batches were processed
-        Suggestions for enhancements or modifications to the
         system
-        Training on product functionality
---------------------------------------------------------------- -------------- -------------- ---------------
</TABLE>

[*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED
SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED
WITH RESPECT TO THE OMITTED PORTIONS.

                                                                             38
<PAGE>   39
5.0  CATEGORY: PRODUCT PLANNING

-        Healtheon will provide quarterly updates outlining product strategy to
         UnitedHealth Group.
-        Healtheon will solicit customer feedback through focus groups and
         customer surveys on an annual basis.

6.0  CATEGORY: SERVICE DELIVERY

-        Project cycle time - delivery deadlines based on requirements
         definition and mutually agreed Statements of Work. Financial penalties
         associated with service delivery would only be those stipulated in a
         specific mutually agreed statement of work.
-        Delivery of Reports in Exhibit D

7.0  CATEGORY: SYSTEMS CHANGE CONTROL

Performance standards for change control processes related to application
maintenance and enhancement releases will be mutually agreed to by UnitedHealth
Group and Healtheon within 30 days after the effective date of this agreement.

8.0  CATEGORY: SYSTEM ENHANCEMENTS DOCUMENTATION

Any new changes in functionality to ProviderLink products or services will be
documented and made available to Health Plans, Providers and Vendors within 5
business days of software release or as stated in the Statement of Work. This
is inclusive of modifications due to UnitedHealth Group COSMOS or UNET
releases, ProviderLink Network upgrades, ProviderLink for DOS or ProviderLink
Net enhancements, modifications or a combinations thereof.

9.0  CATEGORY: OPERATIONAL CONTROLS

Objective: Establish operational controls that insure systems development,
operations maintenance, customer satisfaction, and submitter performance is
managed to deliver the goals, objectives and timeframes mutually agreed to
between Healtheon and UnitedHealth Group. The elements within this category may
be modified or expanded in conjunction with new objectives or system
enhancements that are put into the operations of the Healtheon Products and
Network. Healtheon will be expected to demonstrate that operational controls
are in place and are effectively improving Network performance on a quarterly
basis.

9.1 Conduct Provider Satisfaction Surveys no less frequently than annually and
utilize results to enhance system performance and functionality.

9.2 Analyze and report utilization of non-claim transactions as a percent of
claims transactions.

9.3 All new third party vendors and national trading partners submitting to the
Healtheon Network must go through the certification process which requires a
minimum [*]% Healtheon acceptance rate. Healtheon will contractually obligate
third party vendors and national trading partners making field level changes to
re-certify at the same acceptance rate from Healtheon.

9.4 Demonstrate the Member Locator file is updated on a timely basis. [*]%
acknowledgement and confirmation of a successful update within [*] business day
of receipt of data from UnitedHealth Group in the same format.

[*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED
SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED
WITH RESPECT TO THE OMITTED PORTIONS.

                                                                             39
<PAGE>   40
                                   EXHIBIT J
                           UHC OPERATING ENVIRONMENT

(a)      UHC will provide a WAN capable of routing TCP/IP communications
         between Healtheon and UHC Corporate.
(b)      UHC will provide the asynchronous communications supporting
         communications traffic between Healtheon, PrimeCare, and all UHC
         health plans and business units or outsourced systems requiring
         connectivity.
(c)      UHC will provide the communications equipment necessary to support (a)
         and (b). UHC will provide CSU/DSUs, FRACs, routers, and modems needed
         to support the communications between Healtheon and the UHC WAN.
(d)      UHC may establish firewalls and other security measures as appropriate
         to control access to the UHC networks.

ATTACHED DIAGRAMS:

In the first diagram, labeled Attachment I, the division of responsibility is
identified by the vertical line. This division of responsibility is depicted in
more detail by the second diagram, labeled "ProviderLink Architecture". In the
second diagram, the cloud which represents the UHC WAN and the 3 large servers
at the bottom of the page (COSMOS, UHCI, PrimeCare, and future connections), are
the responsibility of UHC Corporate. The WAN cloud includes all communications
equipment necessary to connect the Healtheon LAN to the UHC WAN.

                                                                             40
<PAGE>   41
                                   EXHIBIT K
            LIST OF THIRD PARTY VENDORS WHO SUBMIT THROUGH HEALTHEON

-      [*]
-      [*]
-      [*]
-      [*]
-      [*]
-      [*]
-      [*]
-      [*]

[*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED
SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED
WITH RESPECT TO THE OMITTED PORTIONS.

                                                                             41
<PAGE>   42
                                   EXHIBIT L
                         EEO COMPLIANCE/CODE OF CONDUCT

EQUAL EMPLOYMENT OPPORTUNITY

United strives to maintain a workplace that accepts the differences in
individuals' cultures, ages, ethnicities, genders, physical and mental
abilities and lifestyles.

Also, United will not discriminate against any independent contractor based on
age, race, gender, color, religion, national origin, disability, marital
status, covered veteran status, sexual orientation, status with respect to
public assistance, or any other characteristic protected under state, federal,
or local law.

Harassment and intimidation are recognized forms of discrimination and, as
such, are forbidden. Any independent contractor who harasses or intimidates
another employee, job applicant, vendor, independent contractor or customer
will be subject to disciplinary action up to and including removal from the
assignment and termination of the independent contractor relationship.

SEXUAL & OTHER HARASSMENT

United policy is to provide a work environment that is free from harassment.
Therefore United will not tolerate harassment based on age, race, gender,
color, religion, national origin, disability, marital status, covered veteran
status, sexual orientation, status with respect to public assistance and other
characteristics protected under state, federal or local law. Such conduct is
prohibited in any form at the workplace, at work related functions, or outside
of work if it affects the workplace. This policy applies to all United
employees, independent contractors, clients, customers, guests, vendors and
persons doing business with United.

Sexual harassment, one type of prohibited harassment, has been defined as:

         -        Unwelcome sexual advances, requests for sexual favors, and
                  other verbal or physical conduct of a sexual nature when...

         -        submission to such conduct is made a term or condition,
                  either explicitly or implicitly, of an individual's
                  employment;

         -        submission to or rejection of such conduct by an individual
                  is used as a factor in decisions affecting that individual's
                  employment; or

         -        such conduct has the purpose or effect of substantially
                  interfering with an individual's work performance or creates
                  an intimidating, hostile or offensive working environment.

Examples of conduct prohibited by this policy include but are not limited to:

         -        unwelcome sexual flirtation, advances or propositions

         -        verbal comments related to an individual's age, race, gender,
                  color, religion, national origin, disability or sexual
                  orientation

         -        explicit or degrading verbal comments about another
                  individual or his/her appearance

         -        the display of sexually suggestive pictures or objects in any
                  workplace location including transmission or display via
                  computer

         -        any sexually offensive or abusive physical conduct

         -        the taking of or the refusal to take any personnel action
                  based on an employee's submission to or refusal of sexual
                  overtures

                                                                             42
<PAGE>   43
         -        displaying cartoons or telling jokes which relate to an
                  individual's age, race, gender, color, religion, national
                  origin, disability or sexual orientation

If you believe that you are being subjected to harassment, you should:

                  1.       If you feel comfortable, tell the harasser that his
or her actions are not welcome and they must stop.

                  2.       Immediately report the incident to your employer,
the manager/supervisor of the department to which you have been assigned, the
site Human Resources representative (HRR) or the Employee Relations Department.

                  3.       If additional incidents occur, immediately report
them to one of the above resources.

Any reported incident will be investigated. Complaints and actions taken to
resolve complaints will be handled as confidentially as possible, given
United's obligation to investigate and act upon reports of such harassment.

Retaliation of any kind against an individual who reports a suspected incident
of sexual harassment is prohibited. An independent contractor who violates this
policy or retaliates against an individual in any way will be subject to
disciplinary action up to and including removal from the assignment and
termination of the independent contractor relationship.

VIOLENCE-FREE WORKPLACE

It is United's policy to provide a workplace that is safe and free from all
threatening and intimidating conduct. Therefore, United will not tolerate
violence or threats of violence in any form in the workplace, at work related
functions or outside of work if it affects the workplace. This policy applies
to all United employees, independent contractors, clients, customers, guests,
vendors, and persons doing business with United.

It will be a violation of this policy for any individual to engage in any
conduct, verbal or physical, which intimidates, endangers or creates the
perception of intent to harm persons or property. Examples include but are not
limited to:

         -        physical assaults or threats of physical assault, whether
                  made in person or by other means (e.g., in writing, by phone,
                  fax or e-mail)

         -        verbal conduct that is intimidating and has the purpose or
                  effect of threatening the health or safety of an individual

         -        possession of firearms or any other lethal weapon on company
                  property, in a vehicle being used on company business, in any
                  company owned or leased parking facility or at a work-related
                  function

         -        any other conduct or acts which management believes represents
                  an imminent or potential danger to work place safety/security

United will promptly investigate any reported occurrences or threats of
violence. Violations of this policy will result in disciplinary action, up to
and including removal from the assignment and termination of the independent
contractor relationship. Where appropriate and/or necessary, United will also
take whatever legal actions are available and necessary to stop the conduct and
protect United employees and property.

DRUG-FREE WORKPLACE

United is committed to providing a safe and healthy work place, and minimizing
risks to its employees and to the public. Therefore, independent contractors
are prohibited from the following when reporting for work, while on the job, on
United or customer premises or surrounding areas, or in any United vehicle or
personal vehicle used for company business:

                                                                             43
<PAGE>   44
         -        the unlawful use, possession, transportation, manufacture,
                  sale, or other distribution of an illegal or controlled
                  substance or drug paraphernalia

         -        the unauthorized use, possession, transportation,
                  manufacture, sale or other distribution of alcohol

         -        being under the influence of alcohol or having a detectable
                  amount of an illegal or controlled substance in the blood or
                  urine

NOTE: The term "controlled substance", as used in this policy, means a drug or
other substance as defined in applicable federal laws on drug abuse prevention.

Any independent contractor who violates any of these prohibitions will be
subject to disciplinary action up to and including removal from the assignment
and termination of the independent contractor relationship.

Use of alcohol or other drugs before, during or after work may affect your
performance on the job. Poor job performance, regardless of the cause, may lead
to disciplinary action up to and including removal from the assignment and
termination of the independent contractor relationship.

Any independent contractor convicted under any criminal drug statute for a
violation occurring while on the job, on United or customer premises, or in any
United vehicle must notify United no later than five days after such
conviction.

SMOKING

Smoking is not permitted at any time in United work areas, including United
vehicles or in any customer or client areas. The smoking policy for Buildings'
common areas is determined by each location.

If smoking is allowed outside of the Buildings, smokers should be considerate
of coworkers, customers and members of the public. Help to maintain a clean
entry way by depositing cigarettes in appropriate containers and staying far
enough away from doors so that smoke does not blow into the Buildings.

Employees and independent contractors who smoke must observe the same
guidelines as non-smokers for the frequency and length of break periods.

USE OF UNITED  RESOURCES

The use of United materials or facilities for purposes not directly related to
United business, or the removal or borrowing of United property without
permission, is prohibited. Examples include but are not limited to personal
computers, United letterhead, copy machines, telephones and other office
supplies.

USE OF COMPUTER SYSTEMS

United relies heavily on computers to meet its operational, financial, and
information requirements. The computer systems, related data files and the
information derived from them are important assets of the company. A system of
internal controls exists to safeguard these assets. Information will be
processed in a secure environment and all independent contractors share the
responsibility for the security, integrity, and confidentiality of information.

United's computer systems (hardware and software) and the information stored on
them are company property. As an independent contractor, you may be given
access to information stored on these systems. These systems must be used for
company sanctioned purposes and not for personal use. Any interactions with
systems outside of United must be approved by the Data Security area within the
Information Systems Department.

                                                                             44
<PAGE>   45
The use of personal computers (PCs) and UNIX workstations to process and store
sensitive information is a matter of particular concern. Information processed
and stored on PCs or UNIX workstations must be given the same protection as if
it were on a mainframe system.

Disks containing sensitive information must be stored in a locked location when
not in use. Users must use adequate back up procedures for data and programs
and use controls that assure the integrity and security of the information
contained on United's computers. Backups of information stored on computers
must be made at regular intervals. Only licensed, copyrighted software
purchased by United is permitted to reside on United personal computers.
Independent contractors may not copy United purchased/developed software for
use at home. Any personal computer that has non-United purchased software is
not permitted to connect to any United computer. PCs with shareware or freeware
must be preapproved before connecting to any United computer.

USERCODES AND PASSWORDS

Usercodes and passwords are the usual means to control access to information
systems. Usercodes identify the user to the system and passwords authenticate
that the user is who they claim to be. Usercodes and passwords provide
accountability for each access and for the activities performed. Passwords are
the fundamental safeguards of vital information assets and must never be
shared.

A good password should be easy to remember and hard to guess. Use at least six
characters and combine letters and numbers. Never use your name or names of
relatives, pets, dates or frequently mentioned items. A good way to choose a
password is to take the first letter from every word in a sentence. For
example: IL2DMCF for "I like to drive my corvette fast".

Any disclosure of a password is a violation of security. If you think your
password has been compromised, change it immediately or contact the Data
Security area within Information Systems.

COMMUNICATION SYSTEMS

United's internal mail, telephones, electronic mail, bulletin boards and voice
mail and the information stored on them are company property. Users of these
systems cannot expect that messages will remain private or that they will not
be inadvertently or intentionally disclosed to persons other than the intended
recipients.

These communication systems are to be used for company business and other
company sanctioned purposes. Generally these systems should not be used for
proprietary, confidential, or private information. Examples of inappropriate
use include: activities supporting part time business (e.g., sales of
cosmetics, sports cards, etc.), chain letters, sports pools, notifications of
outside organization meetings and receipt of personal mail at the work place.

United reserves the right to inspect or review all uses of these systems.
Independent contractors violating this policy are subject to disciplinary
action up to and including removal from the assignment and termination of the
independent contractor relationship.

DISPOSAL OF SENSITIVE INFORMATION

It is important that sensitive information be disposed of properly. Anything
marked "Confidential" or "Proprietary" must be securely destroyed. Check with
the supervisor of the area to which you are assigned or the Information
Security Manager within Information Systems about the approved method for
disposing of sensitive information. Some of the methods which may be used are:

         -        shredding paper documents
         -        disposing of documents or diskettes in secured waste disposal
                  cans
         -        cutting diskettes in half

                                                                             45
<PAGE>   46
COMMUNICATIONS WITH NON-UNITED  PEOPLE

The conduct of corporations is subject to increasing scrutiny. For this reason:

         -        never discuss confidential or proprietary business matters in
                  public or where you may be overheard
         -        when communicating publicly on matters that involve United
                  business, do not speak for United unless you are authorized by
                  the Legal or Public Relations Departments
         -        when communicating on matters not involving United business,
                  keep personal views separate from corporate views
         -        don't use United stationery or titles for communications not
                  involving United business
         -        refer inquiries from the press or other media to the Public
                  Relations Department before any information or opinion is
                  given
         -        refer inquiries from financial analysts to the Public
                  Relations or Investor Relations Departments.

SECURITY RESPONSIBILITIES

Independent Contractors are responsible for:

         -        protecting all United information and information resources
                  from unauthorized disclosure, use, modification or
                  destruction.
         -        ensuring that user codes and passwords are not disclosed to
                  or used by others
         -        never installing any software or data files that are not
                  directly related to the independent contractor's assignment
                  without the authorization of Information Services support
                  personnel. Games, screen savers, graphics and any other
                  software not authorized and purchased by the company are not
                  allowed.
         -        ensuring that virus detection software is installed and
                  automatically runs when the system is booted.
         -        reporting questionable activities regarding the misuse of
                  United's information resources to the supervisor/manager of
                  the area to which you are assigned, Human Resources
                  Representative or the appropriate security area (i.e.,
                  Corporate Audit, Information Systems).

                                                                             46
<PAGE>   47
                                   EXHIBIT M
                                    PRICING

BASE TRANSACTION FEE. United will pay Healtheon an amount as set forth in the
table below for each Claim Transaction

ELIGIBILITY INQUIRY FEE. United will pay Healtheon for each eligibility inquiry
an amount as set forth in the table below; provided that the total fees paid
for eligibility inquiries in any calendar year shall not exceed $[*].

OTHER TRANSACTION FEES. United will pay Healtheon an amount as set forth in the
table below for each of the following transactions:

-        REFERRAL AND AUTHORIZATIONS
-        REFERRAL AND AUTHORIZATION INQUIRY
-        PROVIDERLINK MAIL/FAX
-        PROVIDER DIRECTORY (REAL-TIME LOOK-UP)
-        ELIGIBILITY ROSTERS
-        ELECTRONIC PROVIDER REMITTANCE ADVICE
-        ANSI X12 834
-        CLAIM STATUS INQUIRY
-        BATCH ELIGIBILITY & BENEFITS INQUIRY
-        BATCH CLAIMS STATUS INQUIRY

PRODUCT DEVELOPMENT RATES:
Healtheon will perform contracted product development work with United at [*]
of Healtheon's standard hourly rates.

[*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED
SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED
WITH RESPECT TO THE OMITTED PORTIONS.

                                                                             47
<PAGE>   48
<TABLE>
<CAPTION>
           NUMBER OF HOSPITAL AND        PRICE PER CLAIM    PRICE PER         PRICE PER OTHER
           PHYSICIAN CLAIMS (IN          TRANSACTION        ELIGIBILITY       TRANSACTIONS
           MILLIONS) DELIVERED TO                           INQUIRY
           UNITED THROUGH HEALTHEON
           <S>                           <C>                <C>               <C>
           [*] or less                   $[*]               $[*]              $[*]
           [*] to [*]                    $[*]               $[*]              $[*]
           [*] to [*]                    $[*]               $[*]              $[*]
           [*] to [*]                    $[*]               $[*]              $[*]
           [*] to [*]                    $[*]               $[*]              $[*]
           [*] to [*]                    $[*]               $[*]              $[*]
           [*] to [*]                    $[*]               $[*]              $[*]
           [*] to [*]                    $[*]               $[*]              $[*]
           [*] to [*]                    $[*]               $[*]              $[*]
           [*] to [*]                    $[*]               $[*]              $[*]
           [*] to [*]                    $[*]               $[*]              $[*]
           [*] to [*]                    $[*]               $[*]              $[*]
           [*] to [*]                    $[*]               $[*]              $[*]
           [*] to [*]                    $[*]               $[*]              $[*]
           [*] to [*]                    $[*]               $[*]              $[*]
           [*] or greater                $[*]               $[*]              $[*]
</TABLE>

[*] CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED
SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED
WITH RESPECT TO THE OMITTED PORTIONS.

                                                                            48
<PAGE>   49
                                   EXHIBIT N
                           LIST OF PROCESSING SYSTEMS

-      COSMOS
-      UNET
-      PrimeCare
-      United - Illinois
-      United - Mid-Atlantic

                                                                             49
<PAGE>   50
                                   EXHIBIT O

                 Healtheon Provider Line Disaster Recovery Plan

CURRENT INTERIM PLAN
Healtheon has entered an agreement with Comdisco to provide a cold site
disaster recovery facility for 90 days.

Comdisco will make available:

1)       facilities at a remote location with appropriate real estate,
         electrical and air conditioning
2)       available hardware which is identical to the hardware located in
         Healtheon's Atlanta data center
3)       appropriate network connectivity from the Comdisco site to Healtheon's
         customers in case of a disaster in Atlanta.

Healtheon is responsible for:

1)       Daily, weekly and monthly backups of Healtheon's operating systems,
         operating sub-systems, applications and data.
2)       Storing the -1 generation of all backup tapes at an off-site facility.
3)       Loading the operating systems, sub-systems, applications and data from
         backup tapes on to the hardware provided by Comdisco at the cold site
         facility.
4)       Restoring the appropriate network connectivity to Healtheon's
         customers.
5)       Resuming business activities within 36 hours of the declaration of a
         disaster.

PERMANENT PLAN
While this interim disaster recovery process is in effect, Healtheon will
continue to implement a more comprehensive, testable disaster recovery plan
that includes and documents all necessary operational procedures. The plan and
an associated disaster recovery contract will be complete by December 31, 1999.

TESTING OF THE PERMANENT PLAN
The complete plan will be tested in the 1st quarter of 2000.

Y2K BUSINESS CONTINUITY
A separate Y2K business continuity plan is in progress and will be completed by
November 30, 1999.

                                                                             50
<PAGE>   51
                                   EXHIBIT P
                             HEALTHEON MARKET SITES

-      United of Georgia
-      United South

                                                                             51

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