Document:

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                                                                   EXHIBIT 10.27

                                    AMENDMENT
                                       TO
     AMENDED AND RESTATED PLATINUM PLAN AGREEMENT (WITH INVOICE DISCOUNTING)

         This Amendment ("Amendment") to the AMENDED AND RESTATED PLATINUM PLAN
AGREEMENT (WITH INVOICE DISCOUNTING) by and among IBM BELGIUM FINANCIAL SERVICES
S.A., with a registered number of R.C. Brussels451.673 with an address of Square
Victoria Regina 1,BE-1210 Brussels VAT BE 424300467 ("IBM GF" or "US"),
SUPPLIERS DISTRIBUTORS S.A. with a registered number of RC Liege 208795 with an
address of Rue Louis Bleriot 5, B-4460 Grace-Hologne, Belgium ("SDSA"), and
BUSINESS SUPPLIES DISTRIBUTORS EUROPE BV a Netherlands company registered in
Maastricht with a Netherlands trade registration number of HR Maastricht
14062763 with an address of Dalderhaag 13, 6136 Sittard, The Netherlands
("BSDE") (SDSA and BSDE COLLECTIVELY, "YOU"), PFS WEB B.V a Netherlands company
registered in Maastricht under the number 17109541 with a Belgian trade
registration number of R.C. Liege 204162 ("PFS WEB B.V.") (SDSA, BSDE and PFS
Web B.V. collectively, the "LOAN PARTIES") is effective as of 13 November 2002.

                                    RECITALS:

         A. The Loan Parties and IBM GF have entered into that certain AMENDED
AND RESTATED PLATINUM PLAN AGREEMENT (WITH INVOICE DISCOUNTING) dated as of
March 29, 2002 (the "Agreement");

         B. PFS, as defined in the Agreement, has expressed its desire to
acquire from IFP, as defined in the Agreement, its fifty one percent (51%) share
of Holdings, as defined in the Agreement, ("Proposed Acquisition");

         C. IBM GF consents to the Proposed Acquisition subject to the terms and
conditions set forth herein; and

         D. The parties have agreed to modify the Agreement as more specifically
set forth below, upon and subject to the terms and conditions set forth herein.

                                    AGREEMENT

         NOW THEREFORE, in consideration of the premises and other good and
valuable consideration, the receipt and sufficiency of which is hereby
acknowledged, IBM GF and the Loan Parties hereby agree as follows:

SECTION 1. DEFINITIONS. All capitalized terms not otherwise defined herein shall
have the respective meanings set forth in the Agreement.

SECTION 2. AMENDMENT. Subject to Section 4 hereof, the Agreement is hereby
amended as follows:

         A. The Agreement is hereby amended as follows:

         (a) Section 1.1 is hereby amended by (i) deleting the reference to IFP
within the definition of "AIF and (ii) deleting the definition of "IFP";

         (b) Section 9.1.12(b) and b are hereby amended by deleting it in its
entirety and substituting, in lieu thereof, the following:

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                  "PFS ceases to directly owns One Hundred Percent (100%) of the
membership interests of Holdings or (c) Holdings ceases to directly own One
Hundred Percent (100%) of the capital stock of SDI"

         B. The Schedule to the Agreement is hereby amended by deleting such
Schedule in its entirety and substituting, in lieu thereof, the Schedule
attached hereto. Such new Schedule shall be effective as of the date specified
in the new Schedule. The changes contained in the new Schedule include, without
limitation, the following:

FINANCIAL COVENANTS

--------------------------------------------------------------------------------
SDSA and BSDE will be required, on a consolidated basis, to maintain the
following financial ratios, percentages and amounts on a year to date basis as
of the last day of the fiscal period under review (monthly, quarterly and
annually) by us and IBM Credit:

            Covenant                                 Covenant Requirement
            --------                                 --------------------

(i)         Debt to Tangible Net Worth               Greater than Zero and
                                                     Less than 7.0:1.0

(ii)        Net Profit after Tax to Revenue          Greater than 0.10 percent

(iii)       Working Capital Turnover (WCTO)          Greater than Zero and
                                                     Less than 43.0:1.0

PFSweb, Inc. will be required to maintain the following financial ratios,
percentages and amounts as of the last day of the fiscal period under review
(monthly, quarterly and annually) by IBM Credit:

<Table>
<Caption>
                                          Covenant
                   Covenant              Requirement             Date as of
                   --------              -----------             ----------
<S>                                    <C>                      <C>

(i)          Minimum Tangible Net      $24,000,000.00            09/30/02
                     Worth             $20,000,000.00            10/31/02
                                       $20,000,000.00            11/30/02
                                       $20,000,000.00            12/31/02
                                       $18,000,000.00            01/31/03
                                       $18,000,000.00            02/28/03
                                       $18,000,000.00            03/31/03
</Table>

SECTION 3. CONSENT. IBM GF consents to the Proposed Acquisition subject to the
terms and conditions hereof (including, without limitation, Section 4 hereof).

SECTION 4. CONDITIONS OF EFFECTIVENESS OF CONSENT AND AMENDMENT.

         (a) This Amendment shall have been authorized, executed and delivered
by each of the parties hereto and IBM GF shall have received a copy of a fully
executed Amendment.

         (b) IBM Credit shall have received a certified copy of the acquisition
agreement pursuant to which PFS will acquire all of IFP's interest in Holdings
for $332.000 and such agreement shall be in form and substance satisfactory to
IBM Credit.

SECTION 5. REPRESENTATIONS AND WARRANTIES. Each Loan Party makes to IBM GF the
following representations and warranties all of which are material and are made
to induce IBM GF to enter into this Amendment.

SECTION 5.1 ACCURACY AND COMPLETENESS OF WARRANTIES AND REPRESENTATIONS. All
representations made by the Loan Party in the Agreement were true and accurate
and complete in every respect as of the date made, and, as amended by this
Amendment, all representations made by the Loan

<PAGE>

Party in the Agreement are true, accurate and complete in every material respect
as of the date hereof, and do not fail to disclose any material fact necessary
to make representations not misleading.

SECTION 5.2 VIOLATION OF OTHER AGREEMENTS. The execution and delivery of this
Amendment and the performance and observance of the covenants to be performed
and observed hereunder do not violate or cause any Loan Party not to be in
compliance with the terms of any agreement to which such Loan Party is a party.

SECTION 5.3 LITIGATION. Except as has been disclosed by the Loan Party to IBM GF
in writing, there is no litigation, proceeding, investigation or labor dispute
pending or threatened against any Loan Party, which, if adversely determined,
would materially adversely affect the Loan Party's ability to perform such Loan
Party's obligations under the Agreement and the other documents, instruments and
agreements executed in connection therewith or pursuant hereto.

SECTION 5.4 ENFORCEABILITY OF AMENDMENT. This Amendment has been duly
authorized, executed and delivered by each Loan Party and is enforceable against
each Loan Party in accordance with its terms.

SECTION 6. RATIFICATION OF AGREEMENT. Except as specifically amended hereby, all
of the provisions of the Agreement shall remain unamended and in full force and
effect. Each Loan Party hereby ratifies, confirms and agrees that the Agreement,
as amended hereby, represents a valid and enforceable obligation of such Loan
Party, and is not subject to any claims, offsets or defenses.

SECTION 7. RATIFICATION OF GUARANTY. Each of Holdings, SDI, PFSweb and PFS
hereby ratify and confirm their respective guaranties in favor of IBM GF and
agree that such guaranties remain in full force and effect and that the term
"Liabilities", as used therein include, without limitation the indebtedness
liabilities and obligations of SDSA and BSDE under the Agreement as amended
hereby.

SECTION 8. GOVERNING LAW. This Amendment shall be governed by and interpreted in
accordance with the laws which govern the Agreement.

SECTION 9. COUNTERPARTS. This Amendment may be executed in any number of
counterparts, each of which shall be an original and all of which shall
constitute one agreement.

         IN WITNESS WHEREOF, each Loan Party has read this entire Amendment, and
has caused its authorized representatives to execute this Amendment and has
caused its corporate seal, if any, to be affixed hereto as of the date first
written above.

<Table>
<S>                                            <C>
IBM BELGIUM FINANCIAL SERVICES S.A.            SUPPLIERS DISTRIBUTORS S.A.

By:                                            By:
   --------------------------------------         -------------------------------------

Print Name:                                    Print Name:
           ------------------------------                 -----------------------------

Title:                                         Title:
      -----------------------------------            ----------------------------------

BUSINESS SUPPLIES DISTRIBUTORS EUROPE BV       PFS WEB B.V.

By:                                            By:
   --------------------------------------         -------------------------------------

Print Name:                                    Print Name:
           ------------------------------                 -----------------------------

Title:                                         Title:
      -----------------------------------            ----------------------------------
</Table><PAGE>
                                                                   EXHIBIT 10.28

IBM CREDIT CORPORATION

                              AMENDED AND RESTATED
                      NOTES PAYABLE SUBORDINATION AGREEMENT

IBM CREDIT CORPORATION
4000 Executive Parkway, Third Floor
San Ramon, CA 94583

Ladies and/or Gentlemen:

    Supplies Distributors, Inc. (formerly BSD Acquisition Corp.), with its
principal place of business at 500 North Central Expressway, Plano, TX 75074
("SDI"), is/may become further indebted to Priority Fulfillment Services, Inc.
("PFS"). PFS represents that no part of said indebtedness has been assigned to
or subordinated in favor of any other person, firm or corporation, other than
pursuant to the Notes Payable Subordination Agreement, dated as of March 29,
2002 by and between PFS and Congress Financial Corporation (Southwest)
("Congress") ("Notes Payable Subordination Agreement") and that PFS does not
hold any security therefor. Capitalized terms used herein without definition
shall have the meaning ascribed thereto in the Financing Agreement referred to
below.

         To induce IBM Credit to enter into a financing agreement with SDI (as
amended, modified, and supplemented from time to time, the "Financing
Agreement") and in consideration of any loans, advances, payments, extensions or
credit (including the extension or renewal, in whole or in part, of any
antecedent or other debt), benefits or financial accommodations heretofore or
hereafter made, granted or extended by IBM Credit or which IBM Credit has or
will become obligated to make, grant or extend to or for the account of SDI
whether under the Financing Agreement or otherwise, and in consideration of any
obligations heretofore or hereafter incurred by SDI to IBM Credit, whether under
the Financing Agreement or otherwise, PFS agrees to make the payment of the
indebtedness referred to in the first paragraph hereof and any and all other
present or future indebtedness of SDI to PFS together with any and all interest
accrued thereon (collectively the "Secondary Obligations") subject and
subordinate to the prior indefeasible payment in full of any and all debts,
obligations and liabilities of SDI to IBM Credit, whether absolute or
contingent, due or to become due, now existing or hereafter arising and whether
direct or acquired by IBM Credit by transfer, assignment or otherwise
(collectively the "Primary Obligations") and that SDI shall make no payments to
PFS until the Primary Obligations have been indefeasibly paid in full as
acknowledged in writing by IBM Credit. Notwithstanding the foregoing, SDI may
make payments in respect of the Secondary Obligations provided that (i) no
Default or Event of Default exists immediately prior to the payment of the
Secondary Obligations and that no Default or Event of Default will occur after
any payment in respect of the Secondary Obligations (ii) any such payment shall
not cause the total amount of the Secondary Obligations to be less than eight
million dollars ($8,000,000), and (iii) such payment would be permitted under
the Notes Payable Subordination Agreement. Except as provided above, PFS agrees
not to ask, demand, sue for, take or receive payment or security for all or any
part of the Secondary Obligations until and unless all of the Primary
Obligations shall have been fully paid and discharged.

    Upon any distribution of any assets of SDI whether by reason of sale,
reorganization, liquidation, dissolution, arrangement, bankruptcy, receivership,
assignment for the benefit of creditors, foreclosure or otherwise, IBM Credit
shall be entitled to receive payment in full of the Primary Obligations prior to
the payment of any part of the Secondary Obligations. To enable IBM Credit to
enforce its rights hereunder in any such proceeding or upon the happening of any
such event, IBM Credit or any person whom IBM Credit may from time to time
designate is hereby irrevocably appointed attorney-in-fact for PFS with full
power to act in the place and stead of PFS including the right to make, present,
file and vote proofs of claim against SDI on account of all or any part of said
Secondary Obligations as IBM Credit may deem advisable and to receive and
collect any and all payments made thereon and to apply the same on account of
the Primary Obligations. PFS will execute and deliver to such instruments as IBM
Credit may require to enforce each of the Secondary Obligations, to effectuate
said power of attorney and to effect collection of any and all dividends or
other payments which may be made at any time on account thereof.

<PAGE>

         While this instrument remains in effect, PFS will not assign to or
subordinate in favor of any other person, firm or corporation, (except for
Congress subject to terms of the Intercreditor Agreement dated the date hereof
between Congress and IBM Credit) any right, claim or interest in or to the
Secondary Obligations or commence or join with any other creditor in commencing
any bankruptcy, reorganization or insolvency proceeding against SDI. IBM Credit
may at any time, in its discretion, renew or extend the time of payment of all
or any portion of the Primary Obligations or waive or release any collateral
which may be held therefor and IBM Credit may enter into such agreements with
SDI as IBM Credit may deem desirable without notice to or further assent from
PFS and without adversely affecting IBM Credit's rights hereunder in any manner
whatsoever.

         In furtherance of the foregoing and as collateral security for the
payment and discharge in full of any and all of the Primary Obligations, PFS
hereby transfers and assigns to IBM Credit the Secondary Obligations and all
collateral security therefor to which PFS now is or may at any time be entitled
and all rights under all guarantees thereof and agrees to deliver to IBM Credit
endorsed in blank all notes or other instruments now or hereafter evidencing
said Secondary Obligations. IBM Credit may file one or more financing statements
concerning any security interest hereby created without the signature of PFS
appearing thereon.

         The within instrument is and shall be deemed to be a continuing
subordination and shall be and remain in full force and effect until all Primary
Obligations have been performed and paid in full and IBM Credit's commitment, if
any, under the Financing Agreement has been terminated.

This Agreement amends and restates the Amended and Restated Notes Payable
Subordination Agreement dated March 29, 2002 among the parties hereto.

Dated                       .
      ----------------------

                                    PRIORITY FULFILLMENT SERVICES, INC.

                                    By:
                                       -----------------------------------------

                                    Name: Thomas J. Madden
                                    Title: CFO
                                    500 North Central Expressway
                                    Plano, TX 75074

<PAGE>

To:  IBM Credit Corporation

    SDI hereby acknowledge notice of the within and foregoing subordination and
agree to be bound by all the terms, provisions and conditions thereof. SDI
further agrees not to repay all or any part of the Secondary Obligations, or to
issue any note or other instrument evidencing the same or to grant any
collateral security therefor without IBM Credit's prior written consent.

                                         SUPPLIES DISTRIBUTORS, INC.

                                         By:
                                            ------------------------------------

                                         Name: Joseph Farrell

                                         Title: President / CEO

ACCEPTED:

IBM CREDIT CORPORATION

By:
   ----------------------------------

Name: Salvatore F. Grasso

Title: Manager, North America Commercial Financing

ACKNOWLEDGMENT OF SUBORDINATION

--------------------------  )
                            )SS
--------------------------  )

    On the ___th day of November, 2002, appeared before me
______________________ to me known to be the individual described in and who
executed the foregoing instrument, and who acknowledged to me that the same was
executed as his or her free and voluntary act for the uses and purposes therein
set forth.

                                          ------------------------------------
                                          (Notary Public)
My Commission Expires:

-------------, -----

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