Document:

exv10w4w4

Exhibit 10.4.4

Am Contract No. 750-33576-2001

Amendment # 7

Amendment No. 7 to the

Master Software License and Distribution Agreement

(Contract No. 220-00-0134) between

Cellco Partnership, a Delaware general partnership d/b/a Verizon Wireless

and

Smith Micro Software, Inc.

This Amendment No. 7 (“Amendment”) amends the Master Software License and Distribution
Agreement (“Agreement”) between Cellco Partnership, a Delaware general partnership d/b/a Verizon
Wireless (“Verizon Wireless”) on behalf of itself and for the benefit of its Affiliates and Smith
Micro Software, Inc. (“SMSI”). This Amendment shall be effective on June 11, 2007, (the “Effective
Date”), unless terminated in accordance with the Agreement (Termination).

WHEREAS, Verizon Wireless and SMSI entered into a Master Software License and Distribution
Agreement dated December 1, 2000, which previously has been amended by Amendments No. 1 through
No. 6; and

WHEREAS, Verizon Wireless and SMSI now desire to further amend the Agreement as set forth herein;

NOW, THEREFORE, in consideration of the foregoing promises, and for other good and valuable
consideration the receipt and sufficiency of which is hereby acknowledged, Verizon Wireless and
SMSI hereby agree as follows:

	 	1.	 	This Amendment is an integral part of the Agreement. The terms used herein which are
defined or specified in the Agreement shall have the meanings set forth in the Agreement.
If there are any inconsistencies between a specific term or condition of this Amendment and
a specific term or condition of the Agreement, the specific term or condition of this
Amendment shall control.
	 
	 	2.	 	Section 1.1 (k) shall be deleted in its entirety and replaced with the following:

	 	“k.	 	“Related Services” means (1) those services such as technical support,
training, customization and adaptation and other services provided for herein which
SMSI will provide to Verizon Wireless hereunder. Those Related Services which will
be provided by SMSI and the charges therefore, if any, shall be as specified on
the Schedules A, A-l, A-2, A-3, A-4, A-6, A-7, A-8 (as further amended herein), B
and E attached hereto, and incorporated herein by reference.”

	 	3.	 	Section 1.1 (m) shall be deleted in its entirety and replaced with the following:

Master Software License and Distribution Agreement, Confidential Amendment No. 7

1

 

	 	“m.	 	 “Software” refers to the computer program and applications, available
hereunder as described in Schedules A, A-l, A-2, A-3, A-4, A-6, A-7 and A-8 (as
further amended herein) and includes all related documentation and manuals.”

	 	4.	 	The definition of “V CAST Music Essentials Manager in Section 1.1 is hereby deleted
in its entirety and replaced with the following:

	 	 	 	“V CAST Music Essentials Manager” or “V CAST Music Manager” means the software
product developed by SMSI under the name “QuickLink Music” for Windows OS
version XP, which will be adapted and customized hereunder pursuant to
specifications written by SMSI and reviewed and approved by Verizon Wireless
(pursuant to the documents entitled V CAST Music Essentials Manager
Specification Version 1.7, dated October 9, 2006, which is attached hereto as
Exhibit A to Schedule A-8, and V CAST Music Manager 2.0 Specification, Version
1.3 b, dated April 29, 2007, which is attached hereto as Exhibit A-l to
Schedule A-8). V CAST Music Essentials Manager shall provide end-users a
PC-based application that allows such end-users to purchase and download music
to their PCs, manage such music on their PCs and to allow Verizon Wireless end
users to transfer such music to their compatible Verizon Wireless devices.
Version 1.0 will support any V CAST Music capable Verizon Wireless device that
has been commercially launched on or before the commercial launch date of V
CAST Music Manager Version 2.0. V CAST Music Manager Version 2.0 will support
any V CAST Music capable commercially launched Verizon Wireless device.”

	 	5.	 	Section 5.1 (a) shall be deleted in its entirety and replaced with the following:
	 
	 	 	 	“a. For orders placed directly by Verizon Wireless, Verizon Wireless shall pay SMSI the
license fees specified in Schedule A for the Single Client, Schedule A-l for the
Combination Client, Schedule A-2 for the QuickLink® Mobile Phonebook software, Schedule A-3
for the Unified Client, Schedule A-6 for the CD Front End Start Up Application and V Cast
Monitor Tool, for each copy distributed by or for Verizon Wireless or any of its authorized
direct or indirect customers, Schedule A-7 for QuickAccess, or Schedule A-8 (as further
amended herein) for V CAST Music Essentials Manager.”

     6. The definition of “V CAST Music Essentials Manager in Section 2 to Schedule A-8 is hereby
deleted in its entirety and replaced with the following:

“V CAST Music Essentials Manager” or “V CAST Music Manager” means the software product
developed by SMSI under the name “QuickLink Music” for Windows OS version XP, which will be
adapted and customized hereunder pursuant to specifications written by SMSI and reviewed and
approved by Verizon Wireless (pursuant to the documents entitled V CAST Music Essentials
Manager Specification Version 1.7, dated October 9, 2006, which is attached hereto as Exhibit A
to Schedule A-8, and V CAST Music Manager 2.0

Master Software License and Distribution Agreement, Confidential Amendment No. 7

2

 

Specification, Version 1.3 b, dated April 29, 2007, which is attached hereto as Exhibit
A-l to Schedule A-8). V CAST Music Essentials Manager shall provide end-users a PC-based
application that allows such end-users to purchase and download music to their PCs, manage such
music on their PCs and to allow Verizon Wireless end users to transfer such music to their
compatible Verizon Wireless devices. Version 1.0 will support any V CAST Music capable Verizon
Wireless device that has been commercially launched on or before the commercial launch date of
V CAST Music Manager Version 2.0. V CAST Music Manager Version 2.0 will support any V CAST
Music capable commercially launched Verizon Wireless device.”

7. The following is added as a new paragraph f to Section 4 of Schedule A-8:

“f. For so long as this Agreement is in effect, in addition to the per copy license fees set
forth in Section 4a. of this Schedule A-8, Verizon Wireless
shall pay SMSI [****] for each copy
of V CAST Music Manager Version 2.0 (and future versions) with [****] technology that is
distributed by any means by or for Verizon Wireless. These fees are in addition to all other
fees payable under this Agreement and shall be invoiced separately therefrom.

In
accordance with SMSI’S arrangement with [***], ‘IMAGES’ (AS DEFINED BELOW) ARE PROVIDED AS-IS.
NEITHER [***] NOR SMSI SHALL INDEMNIFY VERIZON WIRELESS OR ANY THIRD PARTY FOR ANY CLAIMS RELATED
TO IMAGES. IT SHALL BE VERIZON WIRELESS’ RESPONSIBILITY TO IDENTIFY AND SOLICIT ANY NECESSARY
APPROVALS FOR ITS USE OF THE IMAGES. [***] AND SMSI DISCLAIM ANY WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. VERIZON
WIRELESS HAS BEEN ADVISED, AND BY ENTERING INTO THIS AMENDMENT 7
AGREES, THAT NEITHER [***] NOR
SMSI HAVE SECURED ANY RIGHTS TO THE IMAGES AND AS SUCH IMAGES ARE PROVIDED AS-IS.

For
the purposes of this Section 4 f, “Images” refers to [****] compilation of scans of product
it receives from various entertainment product manufacturers and other industry sources which
are provided for the sole purpose of promoting or selling the corresponding products for which
each Image was created.

SMSI
acknowledges that Verizon Wireless may determine upon [****] advance notice to
SMSI, or in the case a claim of infringement of V CAST Music Manager has been made by a third
party then immediately upon notice to SMSI, to distribute copies of V CAST Music Manager that
do not include [***] technology, in which case, the additional fees set forth in this
Section 4 f shall not be payable with respect to any such copies so distributed.”

8. The following is added as a new paragraph g to Section 4 to Schedule A-8:

“g. In consideration for SMSI obtaining a license pursuant to which SMSI may supply V CAST
Music Essentials Manager with functionality for encoding and decoding data in accordance with
the [***] under certain patents represented by [****]

Master Software License and Distribution Agreement, Confidential Amendment No. 7

3

**** Confidential
Treatment has been requested for certain redacted provisions of this
exhibit. The redacted provisions are identified by asterisks and
enclosed by brackets. The confidential portions have been filed
separately with the Securities and Exchange Commission.

 

[****] (the “[****]”), Verizon Wireless shall pay SMSI the following
fees, which are in addition to all other fees payable under this Agreement and shall be invoiced
separately therefrom:

[****], payable on the 1st day of each month
commencing June 1, 2007; and

[****], payable on the 1st day of each month commencing June 1, 2008.

Verizon Wireless understands and agrees that the
[****] may not comprise all the
technology, or include licenses to all of the patents pertaining to functionality for encoding
and decoding data in accordance with the [****]. Verizon Wireless acknowledges
that neither [****] nor SMSI make any representation, warranty, covenant or
claim that the [****] for which SMSI acquired license rights include
all applicable [****] patents throughout the world. Accordingly, SMSI SHALL NOT INDEMNIFY VERIZON WIRELESS OR
ANY THIRD PARTY FOR ANY CLAIMS RELATED TO INTELLECTUAL PROPERTY RIGHTS OR PATENTS WHICH ARE NOT
COVERED BY [****], WHICH CLAIMS ARISE FROM MATTERS PERTAINING TO ENCODING AND DECODING
DATA IN ACCORDANCE WITH THE [****].

SMSI acknowledges that Verizon Wireless may determine upon [****] advance notice to
SMSI, or in the case a claim of infringement of V CAST Music Manager has been made by a third
party then immediately upon notice to SMSI, to distribute copies of V CAST Music Manager that
do not include [****] functionality, in which case, the monthly fees set forth
in this Section 4 g shall no longer be payable, effective as of the month that Verizon Wireless
has ceased to make [****] functionality available to new users of V CAST Music
Manager.”

9. The following is added as a new paragraph h to Section 4 to Schedule A-8:

“h. In the event Verizon Wireless should desire to distribute V CAST Music Essential Manager on
CD ROM media for distribution with handsets and/or accessory kits, in each case not provided by
SMSI, Verizon Wireless shall obtain such CD ROMS exclusively from SMSI and shall pay SMSI [****]
produced pursuant to this Section 4 h. In each case where CD ROM media are
distributed with accessory kits provided by SMSI, no incremental License Fees shall be payable
to SMSI under this Section 4 h or under Section 4 a of Schedule A-8 for such accessory kits.”

10. Section 5 of Schedule A-8 is hereby deleted in its entirety and replaced with the following:

“Maintenance for VCAST Music Essentials Manager: SMSI shall provide the maintenance services
specified in the attached Exhibit B, hereto for VCAST Music Essentials Manager for a period of
two years from the Effective Date of this Amendment, for which services Verizon Wireless shall
pay SMSI the sum of [****], with an optional renewal rate at [****] for
one additional year unless Verizon Wireless notifies SMSI in writing,

Master Software License and Distribution Agreement, Confidential Amendment No. 7

4

**** Confidential
Treatment has been requested for certain redacted provisions of this
exhibit. The redacted provisions are identified by asterisks and
enclosed by brackets. The confidential portions have been filed
separately with the Securities and Exchange Commission.

 

not less than [****] prior to the expiration of two years following the Effective Date
of this Amendment, that it does not wish to continue receiving maintenance under this Section
5.”

11. It is acknowledged that the Parties are engaged in negotiations regarding intellectual
property ownership for subject matter outside of the scope of this Amendment. SMSI agrees that
notwithstanding any other provision of this Agreement, Verizon Wireless shall retain the right
to terminate this Amendment for convenience on [****] written notice if the aforesaid
intellectual property ownership issues are not concluded in a manner satisfactory to Verizon
Wireless. Verizon Wireless’ right to terminate this Amendment pursuant to this Section 11
shall automatically terminate upon the Parties’ written agreement concerning the aforementioned
intellectual property rights.

12. Except as specifically provided hereunder, the terms and conditions of the Agreement shall
remain in full force and effect as set forth therein.

     IN WITNESS WHEREOF, the Parties hereto have caused this Amendment to be executed by their duly
authorized officers or representatives.

	 	 	 	 	 	 	 	 	 	 	 
	CELLCO PARTNERSHIP	 	 	 	SMITH MICRO SOFTWARE, INC.	 	 
	d/b/a Verizon Wireless	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	By:

	 	/s/ James L. Daniels 
	 	 	 	By:
	 	/s/ Andrew Schmidt	 	 
	Name:

	 	James L. Daniels
	 	 
	 	Name:
	 	 

Andrew Schmidt
	 	 
	 

	 	 	 	 	 	 	 	 	 	 
	Title:

	 	VP	 	 	 	Title:
	 	CFO	 	 
	 

	 	 	 	 	 	 	 	 	 	 
	Date:

	 	6/12/07	 	 	 	Date:
	 	6/11/07	 	 
	 

	 	 	 	 	 	 	 	 	 	 

Master Software License and Distribution Agreement, Confidential Amendment No. 7

5

**** Confidential
Treatment has been requested for certain redacted provisions of this
exhibit. The redacted provisions are identified by asterisks and
enclosed by brackets. The confidential portions have been filed
separately with the Securities and Exchange Commission.exv10w4w5

Exhibit 10.4.5

Amendment 9 AGR-002139-2009

Master Agreement 750-33576-2001(Contract No. 220-00-0134)

Amendment No. 9 to the

Master Software License and Distribution Agreement

(Contract No. 220-00-0134) between

Verizon Corporate Services Group Inc. and

Smith Micro Software, Inc.

This Amendment No. 9 (“Amendment”) amends the Master Software License and Distribution Agreement
(“Agreement”) between Verizon Corporate Services Group Inc., a New York corporation (“Verizon”)
on behalf of itself and for the benefit of its Affiliates, and Smith Micro Software, Inc.
(“SMSI”). This Amendment shall be effective as of October 30, 2009 (the “Effective Date”), unless
terminated in accordance with the Agreement (Termination).

WHEREAS, Verizon’s predecessor in interest, Cellco Partnership, a Delaware general partnership
d/b/a Verizon Wireless and SMSI entered into a Master Software License and Distribution Agreement
dated December 1, 2000, which previously has been amended by Amendments No. 1 through No. 8; and

WHEREAS, Verizon and SMSI now desire to further amend the Agreement as set form herein;

NOW, THEREFORE, in consideration of the foregoing promises, and for other good and valuable
consideration the receipt and sufficiency of which is hereby acknowledged, Verizon and SMSI hereby
agree as follows:

	 	1.	 	This Amendment is an integral part of the Agreement. The terms used herein which are
defined or specified in the Agreement shall have the meanings set forth in the Agreement.
If there are any inconsistencies between a specific term or condition of this Amendment and
a specific term or condition of the Agreement, the specific term or condition of this
Amendment shall control.
	 
	 	2.	 	Based on Verizon’s review of the pre-release version provided by SMSI and accepted by
Verizon in accordance with purchase order [****]. Verizon would like to move
forward with further customization of the VMM client in accordance with the attached
Schedule A-11.
	 
	 	3.	 	Section 3.1 is hereby deleted in its entirety and replaced with the following:

“3.1 Term.
The term of this Agreement is hereby extended for an additional period of [****],
commencing on the Effective Date of Amendment 9, and will be automatically renewed for successive
[****] periods unless either party notifies the other party in writing of its election to
terminate the Agreement at least [****] days prior to the expiration of any renewal term, as
applicable.”

	 	4.	 	Schedule A-11, V CAST Media Manager (“VMM”) Phase Releases I, II, III, IV, and
V Statement of Work, is made part of the Amendment and shall be added to the Agreement

Master Software License and Distribution Agreement, Confidential Amendment No. 9

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**** Confidential
Treatment has been requested for certain redacted provisions of this
exhibit. The redacted provisions are identified by asterisks and
enclosed by brackets. The confidential portions have been filed
separately with the Securities and Exchange Commission.

 

Amendment 9 AGR-002139-2009

Master Agreement 750-33576-2001 (Contract No. 220-00-0134)

	 	 	 	in the form attached hereto. In addition, reference to Schedule A-11 shall be added
to a) the meaning “Related Services”, and b) the meaning of “Software”.
	 
	 	5.	 	For purposes of this Amendment, “Wireless Handsets” means the devices that will be
supported by the VMM client as listed in Section 8, Table 2 of Schedule A-11.
	 
	 	6.	 	Acceptance.

	 	6.1	 	The acceptance criteria shall be as follows:

	 	•	 	Unless agreed in writing through the Change Management Process (“CMP”)
as described in Section 7 of Schedule A-11 or a mutually agreed (in writing by
electronic mail or other written correspondence) design change, all prior-version
functionality shall continue in subsequent releases
	 
	 	•	 	Unless agreed in writing through the CMP or a mutually agreed (in
writing by electronic mail or other written correspondence) design change, features
performance shall not be adversely affected in subsequent releases
	 
	 	•	 	Unless agreed in writing through the CMP or a mutually agreed (in
writing by electronic mail or other written correspondence) by Verizon and SMSI
design change, the release will include all functionality specified
in Schedule A-11 for the particular Milestone

	 	6.2	 	For Milestones 1 and 3, Verizon will provide to SMSI a list of defects no less
[****] prior to the release delivery dates set forth in
Section 9 of Schedule A-11.
SMSI shall resolve [****] of all such defects, and any defects in the highest three
severity categories as reported by Verizon must be closed or have a mutually
agreed upon plan of resolution. All software, services and/or other deliverables
(the “Deliverables”) for Milestones 1 and 3 shall be accepted in writing submitted
by Verizon to SMSI (which may be provided by electronic mail). Verizon agrees
to provide SMSI a written (either by electronic mail or other written
correspondence) acceptance or rejection within [****] from the date the
Milestone Deliverable(s) are delivered. Verizon agrees not to commercially
release the Deliverables for Milestones 1 and 3.
	 
	 	6.3	 	All Deliverables, excluding Milestones 1 and 3 in
Schedule A-11, shall be accepted
or rejected by Verizon in accordance with the terms of the Agreement, by providing
SMSI with an executed Master Release Authorization (“MRA”) in a form
substantially the same as Exhibit A to Schedule A-11. The failure of Verizon or any
third party engaged by Verizon to timely provide any item necessary for SMSI to
complete any Deliverable shall not be reason for Verizon to hold SMSI responsible
for failing to achieve a milestone for such Deliverable. In the event there is any
change to Schedule A-11 that affects resources, costs, milestones, Deliverable(s) or
quality of the project described in this Amendment 9, the Parties shall utilize the
CMP. If Verizon commercially releases the Deliverables in Milestones 2, 4, 5 or 6
prior to delivering a written acceptance to SMSI, then such Deliverables shall be
deemed accepted on the date of Verizon’s commercial release. For
the avoidance of

Master Software License and Distribution Agreement, Confidential Amendment No. 9

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**** Confidential
Treatment has been requested for certain redacted provisions of this
exhibit. The redacted provisions are identified by asterisks and
enclosed by brackets. The confidential portions have been filed
separately with the Securities and Exchange Commission.

 

Amendment 9 AGR-002139-2009

Master Agreement 750-33576-2001(Contract No. 220-00-0134)

	 	 	 	doubt, maintenance releases shall not be deemed accepted upon delivery or
constitute acceptance of the next milestone.
	 
	 	6.4	 	In the event that SMSI does not receive written acceptance or rejection within
[****] of the delivery of Release I, Release I will be deemed accepted by
Verizon. In the event that SMSI does not receive written acceptance or rejection
within [****] of the delivery of each subsequent Release, then such Release
will be deemed accepted by Verizon.

	 	7.	 	[****]

	 	8.	 	SMSI has procured each of the commercial Wireless Handsets in the quantities set forth in
Section 8 of Schedule A-11 to allow for device testing and integration purposes. Verizon
will make commercially reasonable efforts to reimburse SMSI for these devices in the amount
of [****] within [****] of execution of this Amendment In the event a CR is
entered into for support of additional wireless handsets, Verizon shall make commercially
reasonable efforts to provide such pre-commercial wireless handset devices to SMSI at least
[****] prior to the wireless handset device’s commercial launch date. This
commercial launch date shall be at the sole discretion of Verizon.
	 
	 	 	 	The foregoing Wireless Handsets shall be owned by Verizon.

Master Software License and Distribution Agreement, Confidential Amendment No. 9

- 3 -

**** Confidential
Treatment has been requested for certain redacted provisions of this
exhibit. The redacted provisions are identified by asterisks and
enclosed by brackets. The confidential portions have been filed
separately with the Securities and Exchange Commission.

 

Amendment 9 AGR-002139-2009

Master Agreement 750-33576-2001(Contract No. 220-00-0134)

	 	9.	 	Certain Third Party License Fees: Verizon will pay the following amounts to SMSI in
connection with certain third party intellectual property rights, to the extent SMSI
actually incurs such fees:
	 
	 	 	 	Typeface data for the [****] and [****] fonts from [****],
for the VMM UI: [****] annual license fee + applicable taxes on licensee fees actually
incurred by SMSI (payable upon execution of this Amendment and each anniversary
thereafter).
	 
	 	 	 	[****] Patent License from licensor [****] — (Including: [****] — does not include [****]) [****]
or then-current maximum annual license fee [****] + applicable taxes on licensee fees
actually incurred by SMSI (payable upon execution of this Amendment and each anniversary
thereafter).
	 
	 	 	 	[****] Patent License from licensor [****]:

	 	•	 	0 [****] unique VMM client downloads per calendar year ([****])
 — no royalty
	 
	 	•	 	[****] unique VMM client downloads per calendar year ([****]
)[****] + applicable taxes on licensee fees actually incurred
by SMSI
	 
	 	•	 	Maximum annual payment for sales that occur between [****]
 + applicable taxes on licensee fees actually incurred by
SMSI;
	 
	 	•	 	Maximum annual payment for sales that occur between [****]
 + applicable taxes on licensee fees actually incurred by
SMSI; and
	 
	 	•	 	Maximum annual payment for sales following [****]
+
applicable taxes on licensee fees actually incurred by SMSI.

	 	 	 	[****] Patent License from [****]
:

	 	•	 	0 [****] — unique VMM client downloads per calendar year — no royalty;
	 
	 	•	 	[****] Units — unique VMM client downloads per calendar
year - [****] + applicable taxes on license fees actually incurred by
SMSI;
	 
	 	•	 	[****] — unique VMM client downloads per calendar year - [****]
 + applicable taxes on license fees actually incurred by SMSI; and
	 
	 	•	 	Maximum annual payment for sales per each calendar year of 2009 and
2010 is [****] + applicable taxes on license fees actually incurred by SMSI.
	 
	 	•	 	For purposes of the foregoing, “Unit” means each [****]
, whether one or both are incorporated in the VMM client.

	 	 	 	[****] music recognition service*:

	 	i.	 	[****] per
acquired license for [****] lookup capability embedded with the VMM client + applicable
taxes on license fees actually incurred by SMSI

Master Software License and Distribution Agreement, Confidential Amendment No. 9

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**** Confidential
Treatment has been requested for certain redacted provisions of this
exhibit. The redacted provisions are identified by asterisks and
enclosed by brackets. The confidential portions have been filed
separately with the Securities and Exchange Commission.

 

Amendment 9 AGR-002139-2009

Master Agreement 750-33576-2001(Contract No. 220-00-0134)

	 	ii.	 	[****] per acquired license upgrade that adds [****]
capability
in addition to [****] lookup capability + applicable taxes on license fees actually
incurred by SMSI
	 
	 	iii.	 	[****] per acquired license for both [****] capability and [****]
 capability embedded with the VMM client + applicable taxes on
license fees actually incurred by SMSI
	 
	 	*	 	These amounts shall be invoiced and are payable with the Software License Fees
described in Section 11.

	 	10.1	 	As of the Effective Date of this Amendment 9, and solely with respect to
Release I, Verizon represents, warrants and covenants to SMSI that Verizon has
identified all third party software necessary for SMSI, Verizon and its customers, to
access, use, install, test, duplicate, and integrate such third party software in
connection with VMM and the VMM online services described in
Schedule A-11, except as
set form in Section 9, above.
	 
	 	10.2	 	As of the Effective Date of this Amendment 9, and solely with respect to
Release I, SMSI represents, warrants and covenants to Verizon that SMSI has acquired
all rights and licenses necessary to enable Verizon and its customers to access, use,
install, test, duplicate and integrate VMM and the VMM online services described in
Schedule A-11.
	 
	 	10.3	 	For all releases following Release I, each Party represents, warrants and
covenants to the other that: a) each Party shall assist the other in obtaining all
rights and licenses necessary to enable Verizon and its customers to obtain, access,
use, install, test, duplicate and integrate VMM and the VMM online services described
in Schedule A-11; and b) they will negotiate in good faith the allocation of fees and
expenses (if any) for same.
	 
	 	10.4	 	The parties restate and reaffirm their respective indemnification obligations
under the Agreement; provided, however, neither SMSI nor Verizon shall have any
indemnification obligations to each other with respect to any patent rights licensed
by [****].

Master Software License and Distribution Agreement, Confidential Amendment No. 9

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**** Confidential
Treatment has been requested for certain redacted provisions of this
exhibit. The redacted provisions are identified by asterisks and
enclosed by brackets. The confidential portions have been filed
separately with the Securities and Exchange Commission.

 

Amendment 9 AGR-002139-2009

Master Agreement 750-33576-2001(Contract No. 220-00-0134)

	 	11.	 	[****] 

 

			

	 	12.	 	For the purposes of this Amendment 9, an “Active User” of the VMM client is defined as
a user who actually engages in any of the Tracked Usage Events indicated below in a
monthly period during which this Amendment remains effective. The Parties understand and
agree that if a user who was an Active User in one month does not engage in any of the
Tracked Usage Events in a given subsequent month or months thereafter, such user shall not
be considered an Active User for any such month(s) for the purposes of calculating fees
under this Amendment 9.
	 
	 	 	 	When the VMM client launches for the first time, a unique ID for that software instance
will be generated and stored in the AppData directory of the computer. This unique ID will
be used to track all subsequent usage of the unique end-user instance of the VMM
client.

Master Software License and Distribution Agreement, Confidential Amendment No. 9

- 6 -

**** Confidential
Treatment has been requested for certain redacted provisions of this
exhibit. The redacted provisions are identified by asterisks and
enclosed by brackets. The confidential portions have been filed
separately with the Securities and Exchange Commission.

 

Amendment 9 AGR-002139-2009

Master Agreement 750-33576-2001(Contract No. 220-00-0134)

	 	 	 	SMSI will collect usage metrics in the background solely for the events listed below as
users use the VMM client and as required for accounting and/or auditing of third party
license fees. The usage metrics will be sent periodically to SMSI’s server if the user is
online or saved on the computer if the user is offline. For prolonged offline use, the usage
is tracked for the current month by logging and time stamping the events in a log file
stored in the application directory. The VMM client reports the activity log periodically to
the SMSI server. The following usage events will be collected and logged to determine an
Active User of the VMM client solely for the purposes of calculating fees under this
Amendment 9.
	 
	 	 	 	Tracked Usage Events:

	 	1.	 	Playback of Music or video or viewing of photos
	 
	 	2.	 	Ripping from or burning media to a CD-ROM
	 
	 	3.	 	Purchase or download media from an online media store or the
Verizon branded online storage service
	 
	 	4.	 	Transfer data to and from the Verizon branded online storage service
	 
	 	5.	 	Transfer data to and from a mobile device

	 	 	 	SMSI will provide Verizon quarterly reports on the number of Active Users of the VMM client
by month or as mutually agreed upon by both parties, and these reports will be the basis
for the quarterly invoicing of the Additional Per User Fees, if any. All invoices are due
and payable [****]  from Verizon’s receipt.
	 
	 	 	 	The above usage metrics shall constitute Verizon Confidential Information under the
Agreement, and shall not be used or disclosed by SMSI for any purpose other than to track
the usage events set forth above to generate said quarterly reports, nor shall such usage
metrics be used or disclosed by SMSI in such a way as to reveal to any third party (i) the
identity or information regarding any particular user or a user’s use of the VMM client
(ii) the identity of a user or such user’s usage level of the VMM client, or (iii) or allow
a third party (other than third party licensors under Section 9) to extrapolate Verizon’s
usage or distribution volume of the VMM service (except as may be required for accounting
and auditing of third party license fees under Section 9).
	 
	 	 	 	SMSI represents, warrants, and covenants to Verizon that, in connection with the services
performed by SMSI pursuant to this Agreement, SMSI shall not, without Verizon’s prior
written consent, store and access any Verizon customer information at a site located
outside of the United States. Notwithstanding the foregoing, if SMSI desires to store and
access Verizon customer information at a site located outside the United States to provide
services under this Agreement, SMSI will promptly notify Verizon and the Parties will
discuss in good faith an exception to the preceding sentence that will conform to Verizon’s
requirements, including providing any required notice to the United States government.
	 
	 	 	 	The Parties agree that SMSI does not require and Verizon will not intentionally
provide SMSI with any personally identifiable Verizon customer information in
connection with this Agreement. To the extent that either Party becomes aware

Master Software License and Distribution Agreement, Confidential Amendment No. 9

- 7 -

**** Confidential
Treatment has been requested for certain redacted provisions of this
exhibit. The redacted provisions are identified by asterisks and
enclosed by brackets. The confidential portions have been filed
separately with the Securities and Exchange Commission.

 

Amendment 9 AGR-002139-2009

Master Agreement 750-33576-2001(Contract No. 220-00-0134)

	 	 	 	that SMSI has received any personally identifiable Verizon customer information, such
Party will as soon as commercially reasonable, notify the other Party of such receipt, and
SMSI will treat such personally identifiable Verizon customer information as Verizon
Confidential Information, and return or delete such information upon Verizon’s request.
Provided SMSI is compliant with its obligations with respect to personally identifiable
Verizon customer information under this Section, SMSI shall not be held responsible or
liable in connection with any personally identifiable Verizon customer information provided
to SMSI.
	 
	 	13.	 	No download hosting services are provided under this Amendment. Any download hosting
services will be provided pursuant to a separate amendment/addendum to the Website
Professional Services Agreement dated November 8, 2006 for such services.
	 
	 	14.	 	In addition to the fees set forth in this Amendment 9, Verizon agrees to reimburse
SMSI for reasonable expenses incurred in the performance of its obligations under this
Agreement. SMSI will be required to provide satisfactory documentation of expenses
incurred and shall submit requests for payment of expenses with documentation to Verizon
in accordance with the billing procedures outlined in the Agreement. All expenses in
excess of [****]  and all expenses for travel must be approved in
writing by Verizon before being incurred or Verizon will not pay for such expenses. In
addition, the terms of Exhibit B, Reimbursable Expense Guidelines, shall apply.
	 
	 	15.	 	Maintenance and Support. Maintenance and Support for the VMM client is solely as set
forth in Section 11 of Schedule A-11 attached hereto.
	 
	 	16.	 	Technical Support. Technical Support for the VMM client is set forth in Exhibit E of
Schedule A-11 attached hereto.
	 
	 	17.	 	The following is added as a new Section 2.13 of the Agreement:
	 
	 	 	 	“2.13 Subject to the terms and conditions of this Agreement, as modified from time
to time, (including but not limited to payment of applicable fees), SMSI grants to
Verizon an exclusive right to use the software product known as V CAST Media Manager,
only as a whole, in object code form. SMSI retains all intellectual property rights in
modules and components of the software product known as V CAST Media Manager, except for
the specifications contained in the ‘[Smith Micro] Response to Product
Specification for Verizon Vault Phase I —  [****] document
referenced in Section 2 of Schedule A-l1, Verizon Owned Modules, any Works for Hire for
future customization projects for V CAST Media Manager identified in accordance with the
terms of Section 10.4.6, any future specifications therefor created by Verizon pursuant
to Section 10.4.7, and any rights heretofore assigned to Verizon by SMSI. For the
avoidance of doubt, no intellectual property rights other than those specifically set
forth in this Agreement shall be implied by SMSI’s license grant to Verizon under this
Agreement. Verizon hereby grants to SMSI a non-exclusive, royalty-free, retroactive and
prospective license to use the software product known as V CAST Media Manager, Verizon
Owned Modules, the

Master Software License and Distribution Agreement, Confidential Amendment No. 9

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**** Confidential
Treatment has been requested for certain redacted provisions of this
exhibit. The redacted provisions are identified by asterisks and
enclosed by brackets. The confidential portions have been filed
separately with the Securities and Exchange Commission.

 

Amendment 9 AGR-002139-2009

Master Agreement 750-33576-2001(Contract No. 220-00-0134)

	 	 	 	aforementioned specifications and any Works Made for Hire (as described in this
Section), solely in the development of Software, and support thereof, for Verizon during
the term of this Agreement, which license grant shall not be construed to imply any
ownership rights to Verizon except as expressly set forth herein.”
	 
	 	18.	 	The following is added as a new Section 3.2 c. of the Agreement:
	 
	 	 	 	“3.2 c Verizon may terminate this Amendment for
convenience [****] prior written notice to SMSI. In the event this Amendment is terminated pursuant
to this Section or the Agreement is terminated by SMSI due to Verizon’s breach while this
Amendment is in effect (in either case within two (2) years from the Effective Date — the
“Termination Period”), [****]. 
	 
	 	19.	 	SMSI acknowledges Verizon’s right to independently develop technologies that do not
infringe on SMSI’s intellectual property rights, so long as VZ does not violate any of its
obligations under this Amendment and Agreement in connection with such development.
	 
	 	20.	 	Verizon agrees that each end user’s use of the Software shall be subject to the terms
of the end user license agreement (“EULA”) in the form attached hereto as Exhibit D. The
EULA must be presented in a manner such that it must be accepted by the end user prior to
the initial use of the Software. SMSI may alter the EULA at any time with sixty (60) days
prior written notice to Verizon and SMSI will provide such updated EULA to Verizon for
presentation to future end users. In the event SMSI is unable to provide sixty (60) days
notice, then SMSI shall provide Verizon with as much notice as is commercially reasonable
under the circumstances. The EULA that is part of the VMM client and is accepted by the
end user does not include Schedule 1 attached to Exhibit D. Schedule 1 attached to Exhibit
D (End User License Agreement) of this Amendment 9 may be updated from time to time as
part of a CR.
	 
	 	21.	 	The terms and conditions related to background checks as set forth in Schedule H
shall be added to the Agreement.

Master Software License and Distribution Agreement, Confidential Amendment No. 9

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**** Confidential
Treatment has been requested for certain redacted provisions of this
exhibit. The redacted provisions are identified by asterisks and
enclosed by brackets. The confidential portions have been filed
separately with the Securities and Exchange Commission.

 

Amendment
9 AGR-002139-2009

Master Agreement 750-33576-2001(Contract No. 220-00-0134)

	 	22.	 	Except as specifically provided hereunder, the terms and conditions of the Agreement
shall remain in full force and effect as set forth therein.

IN WITNESS WHEREOF, the Parties hereto have caused this Amendment to be executed by their duly
authorized officers or representatives.

	 	 	 	 	 	 	 	 	 	 	 
	VERIZON CORPORATE SERVICES	 	 	 	SMITH MICRO SOFTWARE, INC.	 	 
	GROUP INC.	 	 	 	(“SMSI”)	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	By:
	 	/s/ John Greer	 	 	 	By:	 	/s/ William W. Smith, Jr.	 	 
	Name:
	 	 

John Greer	 	 	 	Name:	 	 

William W. Smith, Jr.	 	 
	Title:
	 	Executive Director	 	 	 	Title:	 	President and Chief Executive Officer	 	 
	Date:
	 	11/10/09	 	 	 	 	 	Smith Micro Software, Inc.	 	 
		 		 	 	 	Date:	 	11/4/09	 	 

Master Software License and Distribution Agreement, Confidential Amendment No. 9

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