Document:

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                                                                   EXHIBIT 10.25

                               SECOND AMENDMENT TO
                       NONQUALIFIED STOCK OPTION AGREEMENT

         THIS AMENDMENT, by YOUcentric, Inc., a Delaware corporation (the
"Corporation"), is dated this 9th day of August, 2000.

         WHEREAS, the Board of Directors of the Corporation (the "Board")
granted Mark Logan (the "Optionee") a nonqualified stock option to purchase
shares of the Corporation's common stock;

         WHEREAS, such option is evidenced by a Nonqualified Stock Option
Agreement between the Corporation and Optionee dated December 23, 1999 (the
"Agreement"), as amended;

         WHEREAS, the Board effected a three-for-two share split by way of a 50%
share dividend on August 9, 2000;

         WHEREAS, the Agreement provides, in part, that in the event of a share
dividend involving the Corporation's common stock, equitable adjustments shall
be made in the terms, conditions and restrictions of the Agreement, as
applicable, all as determined by the proper officers of the Corporation in their
discretion;

         WHEREAS, in light of the foregoing, the undersigned officer of the
Corporation desires to make equitable adjustments in the number of shares of
common stock of the Corporation subject to the Agreement and the exercise price
per share of common stock of the Corporation under the Agreement.

         NOW, THEREFORE, the Agreement is amended to read as follows effective
August 9, 2000:

         1. Section 1 of the Agreement is amended to read as follows:

                  1. GRANT OF OPTION. The Board granted Optionee an option to
         purchase from the Corporation, during the period specified in section 3
         of this Agreement, a total of Two Million Seven Hundred Seventy
         Thousand Five Hundred Sixty (2,077,920) shares of the common stock of
         the Corporation (the "Stock") at the purchase price of One Cent ($.01)
         for every nine shares (the "Purchase Price"), in accordance with the
         terms and conditions stated in this Agreement. The shares of Stock
         subject to the option granted hereby are referred to below as the
         "Shares," and the option to purchase such Shares is referred to below
         as the "Option."

         2. This Amendment does not supersede the terms and conditions of the
Agreement, except to the extent expressly described herein.

<PAGE>   2

         IN WITNESS WHEREOF, this Amendment is executed as of the date first
written above.

                                        YOUCENTRIC, INC.

                                        By:      /s/  J. Blount Swain
                                           -------------------------------------
                                           Name:      J. Blount Swain
                                           Title:     Chief Financial Officer

                                       2<PAGE>   1

                                                                   EXHIBIT 10.26

                               SECOND AMENDMENT TO
                       NONQUALIFIED STOCK OPTION AGREEMENT

         THIS AMENDMENT, by YOUcentric, Inc., a Delaware corporation (the
"Corporation"), is dated this 9th day of August, 2000.

         WHEREAS, the Board of Directors of the Corporation (the "Board")
granted Wells Tiedeman (the "Optionee") a nonqualified stock option to purchase
shares of the Corporation's common stock;

         WHEREAS, such option is evidenced by a Nonqualified Stock Option
Agreement between the Corporation and Optionee dated December 23, 1999 (the
"Agreement"), as amended;

         WHEREAS, the Board effected a three-for-two share split by way of a 50%
share dividend effective August 9, 2000;

         WHEREAS, the Agreement provides, in part, that in the event of a share
dividend involving the Corporation's common stock, equitable adjustments shall
be made in the terms, conditions and restrictions of the Agreement, as
applicable, all as determined by the proper officers of the Corporation in their
discretion;

         WHEREAS, in light of the foregoing, the undersigned officer of the
Corporation desires to make equitable adjustments in the number of shares of
common stock of the Corporation subject to the Agreement and the exercise price
per share of common stock of the Corporation under the Agreement.

         NOW, THEREFORE, the Agreement is amended to read as follows effective
August 9, 2000:

         1. Section 1 of the Agreement is amended to read as follows:

                  1. GRANT OF OPTION. The Board granted Optionee an option to
         purchase from the Corporation, during the period specified in section 3
         of this Agreement, a total of Two Hundred Ninety-nine Thousand Seven
         Hundred (299,700) shares of the common stock of the Corporation (the
         "Stock") at the purchase price of One Cent ($.01) for every nine shares
         (the "Purchase Price"), in accordance with the terms and conditions
         stated in this Agreement. The shares of Stock subject to the option
         granted hereby are referred to below as the "Shares," and the option to
         purchase such Shares is referred to below as the "Option."

         2. This Amendment does not supersede the terms and conditions of the
Agreement, except to the extent expressly described herein.

<PAGE>   2

         IN WITNESS WHEREOF, this Amendment is executed as of the date first
written above.

                                        YOUCENTRIC, INC.

                                        By:      /s/ J. Blount Swain
                                           -------------------------------------
                                           Name:      J. Blount Swain
                                           Title:     Chief Financial Officer

                                       2<PAGE>   1
                                                                Exhibit 10.10(e)

                  AMENDMENT NO. 4 ("AMENDMENT"), dated as of August 15, 2000, to
the Amended and Restated Credit Agreement, dated as of March 10, 2000 (as the
same may be amended, restated, supplemented and/or modified from time to time in
accordance with its terms, the "CREDIT AGREEMENT"), by and between VIASOURCE
COMMUNICATIONS, INC. (the "Borrower") and GENERAL ELECTRIC CAPITAL CORPORATION
(the "LENDER"). All capitalized terms used herein and not otherwise defined
shall have the meanings assigned to such terms in the Credit Agreement.

                  The Borrower has requested an increase to the total Revolving
Commitment of Lender and Lender is willing to grant such request on the terms
and conditions set forth herein.

                  Accordingly, the parties hereto agree as follows:

                  Section 1. AMENDMENT

                  (a) Section 1.1 of the Credit Agreement is hereby by amended
by amending the definition of "Revolving Commitment" appearing therein by (x)
deleting the dollar amount "$15,000,000" appearing in such definition and (y)
inserting the dollar amount "$25,000,000" in substitution therefor.

                  (b) Section 2.2(a) of the Credit Agreement is hereby amended
by (x) deleting the table for calculation of "Applicable Margin" for Revolving
Loans and (y) inserting the following substitution therefor:

                           The "APPLICABLE MARGIN" for Revolving Loans that are
         Base Rate Loans and LIBOR Rate Loans shall be determined quarterly,
         based upon the calculation of the Total Leverage Ratio and the Senior
         Leverage Ratio for the prior fiscal quarter, as follows (provided,
         however, that for purposes of calculation of the Applicable Margin for
         the third fiscal quarter of the Borrower for Fiscal Year 2000 shall be
         3.50% for LIBOR Rate Loans and 2.25% for Base Rate Loans):

<TABLE>
<CAPTION>

                                         Applicable Margin for        Applicable Margin for Base
Ratios                                   LIBOR Rate Loans             Rate Loans
------                                   ---------------------        -------- -----------------
<S>                                      <C>                                   <C>
Total Leverage less than 4.25x and       2.75%                                 1.50%
Senior Leverage less than 3.0x

Total Leverage greater than or equal     3.50%                                 2.25%
to 4.25x or Senior Leverage greater
than or equal to 3.0x

</TABLE>

                  (c) Section 6.4(iii) of the Credit Agreement is hereby amended
and restated in its entirety as follows:

<PAGE>   2

                           (iii) Borrower and its Subsidiaries may make
                           Consolidated Capital Expenditures in any Fiscal Year
                           in an aggregate amount not to exceed the sum of (A)
                           less than or equal to the dollar amount set forth
                           below for such Fiscal Year and (B) the unused portion
                           (if any) of the maximum amount of Consolidated
                           Capital Expenditures permitted hereunder for the then
                           immediately preceding Fiscal Year (and without giving
                           effect to any additional amounts permitted during
                           such preceding Fiscal Year because of this clause
                           (B)):

                                    Fiscal Year Ended              Dollar Amount
                                    -----------------              -------------
                                    December 31, 2000              $15,000,000
                                    December 31, 2001              $16,000,000
                                    December 31, 2002              $22,000,000
                                    December 31, 2003              $26,000,000
                                    December 31, 2004              $31,000,000
                                    December 31, 2005              $37,000,000

                           provided, however, that in the event the Borrower
                           successfully completes an Initial Public Offering
                           that generates cash proceeds to the Borrower of at
                           least $140,000,000, the Borrower and its Subsidiaries
                           may make Consolidated Capital Expenditures in any
                           Fiscal Year, in accordance with the calculations set
                           forth above, in an amount as set forth below:

                                    Fiscal Year Ended              Dollar Amount
                                    -----------------              -------------
                                    December 31, 2000              $20,000,000
                                    December 31, 2001              $40,000,000
                                    December 31, 2002              $40,000,000
                                    December 31, 2003              $40,000,000
                                    December 31, 2004              $40,000,000
                                    December 31, 2005              $40,000,000

                  (d) Section 6.7(a) of the Credit Agreement is hereby amended
by amending and restating the table appearing therein in its entirety as
follows:

                  Period                                                Ratio
                  ------                                                -----

         July 1, 2000 through September 30, 2000                       7.0:1.0

         October 1, 2000 through December 31, 2000                     6.5:1.0

         January 1, 2001 through March 31, 2001                        3.5:1.0

         April 1, 2001 and thereafter                                  3.0:1.0

                  (e) Section 6.7(b) of the Credit Agreement is hereby amended
by amending and restating the table appearing therein in its entirety as
follows:

<PAGE>   3

                  Period                                                Ratio
                  ------                                                -----

                  January 1, 2001 through March 31, 2001               0.5:1.0

                  March 31, 2001 through June 30, 2001                 0.75:1.0

                  July 1, 2001 through December 31, 2001               1.0:1.0

                  January 1, 2002 and thereafter                       1.25:1.0

                  Section 2. REPRESENTATIONS AND ADDITIONAL PROVISIONS

                  1. The Borrower represents and warrants that (i) after giving
effect to this Amendment, no Default or Event of Default is continuing, (ii) the
Borrower has taken all necessary action to authorize the execution, delivery and
performance of this Amendment and (iii) the Credit Agreement, as amended by this
Amendment, is duly enforceable against the Borrower.

                  2. Except as expressly set forth in this Amendment, the terms,
provisions and conditions of the Credit Agreement and other Loan Documents are
unchanged, and such agreements shall remain in full force and effect and are
hereby confirmed and ratified.

                  3. The Borrower shall pay all out-of-pocket expenses incurred
by the Lender in connection with the transactions contemplated hereby under this
Amendment, including but not limited to fees and expenses of Kaye, Scholer,
Fierman, Hays & Handler LLP, counsel to the Lender.

                  4. The term "Agreement", "hereof", "herein" and similar terms
as used in the Credit Agreement, and references in the Loan Documents to the
Credit Agreement shall mean and refer to, from and after the effectiveness of
this Amendment, the Credit Agreement as amended by this Amendment. Except as
herein specifically agreed, the Credit Agreement and the Loan Documents are
hereby ratified and confirmed and shall remain in full force and effect
according to their respective terms.

                  5. This Amendment shall be effective upon (i) receipt by the
Lender of five fully executed copies hereof, (ii) receipt by the Lender of an
executed Amended and Restated Revolving Note, substantially in the form of
Exhibit A attached hereto and (iii) payment by Borrower to Lender of the closing
fee in the amount of $100,000.

                  6. This Amendment may be executed in any number of
counterparts, and all such counterparts taken together shall constitute one and
the same instrument. Signature pages may be detached from counterpart documents
and reassembled to form duplicate executed originals. Delivery of an executed
counterpart of a signature page to this Amendment by telecopier shall be
effective as delivery of a manually executed signature page hereto.

<PAGE>   4

                  7. THIS AMENDMENT AND THE RIGHTS AND OBLIGATIONS OF THE
PARTIES HEREUNDER SHALL, IN ACCORDANCE WITH SECTION 5-1401 OF THE GENERAL
OBLIGATIONS LAW OF THE STATE OF NEW YORK, BE GOVERNED BY THE LAWS OF THE STATE
OF NEW YORK, WITHOUT REGARD TO ANY CONFLICTS OF LAWS PRINCIPLES THEREOF THAT
WOULD CALL FOR THE APPLICATION OF THE LAWS OF ANY OTHER JURISDICTION.

                  IN WITNESS WHEREOF, the parties hereto have caused this
Amendment to be duly executed by their respective authorized officers as of the
day and year first above written.

                                        VIASOURCE COMMUNICATIONS, INC.

                                        By: /s/ Douglas J. Betlach
                                            ------------------------------------
                                            Name:  Douglas J. Betlach
                                            Title: Executive Vice President
                                                   Chief Financial Officer

                                        GENERAL ELECTRIC CAPITAL CORPORATION

                                        By: /s/ Stephen W. Hipp
                                            ------------------------------------
                                            Name: Stephen W. Hipp
                                            Title: Duly Authorized Signatory

<PAGE>   5
                                    EXHIBIT A

                       AMENDED AND RESTATED REVOLVING NOTE

New York, New York                  $25,000,000
Issued as of March 10, 2000
Amended and Restated as of August __, 2000

                  FOR VALUE RECEIVED, VIASOURCE COMMUNICATIONS, INC., a New
Jersey corporation ("BORROWER"), promises to pay to GENERAL ELECTRIC CAPITAL
CORPORATION ("LENDER") or its registered assigns the principal amount of TWENTY
FIVE MILLION AND 00/100 DOLLARS ($25,000,000), plus interest as herein provided.

                  This Amended and Restated Revolving Note is issued pursuant to
that certain Amendment No. 4 dated as of August __, 2000 by and between Borrower
and Lender to that certain Amended and Restated Credit Agreement dated as of
March 10, 2000 by and between Borrower and Lender (including all annexes,
exhibits and schedules thereto, and as from time to time amended, restated,
supplemented or otherwise modified, the "CREDIT AGREEMENT") and replaces in full
the Revolving Note issued by the Borrower as of March 10, 2000 pursuant to the
Credit Agreement. This Amended and Restated Revolving Note is entitled to the
benefit and security of the Credit Agreement, the Security Agreements and all of
the other Loan Documents referred to therein. Reference is hereby made to the
Credit Agreement for a statement of all of the terms and conditions under which
the Loans evidenced hereby are made and are to be repaid. The date and amount of
each Revolving Advance made by Lender to Borrower, the rates of interest
applicable thereto and each payment made on account of the principal thereof,
shall be recorded by Lender on its books; provided that the failure of Lender to
make any such recordation shall not affect the obligations of Borrower to make a
payment when due of any amount owing under the Credit Agreement or this Note in
respect of the Revolving Advances made by Lender to Borrower.

                  The principal amount of the indebtedness evidenced hereby
shall be payable in the amounts and on the dates specified in the Credit
Agreement, the terms of which are hereby incorporated herein by reference.
Interest thereon shall be paid until such principal amount is paid in full at
such interest rates and at such times, and pursuant to such calculations, as are
specified in the Credit Agreement.

                  If any payment on this Revolving Note becomes due and payable
on a day other than a Business Day, the maturity thereof shall be extended to
the next succeeding Business Day and, with respect to payments of principal,
interest thereon shall be payable at the then applicable rate during such
extension.

                  Upon and after the occurrence of any Event of Default, the
unpaid principal balance of this Revolving Note, together with all accrued and
unpaid interest thereon, may become, or may be declared to be, due and payable
in the manner, upon the conditions and with the effect provided in the Credit
Agreement.

<PAGE>   6

                  Time is of the essence of this Revolving Note. Demand,
presentment, protest and notice of nonpayment and protest are hereby waived by
Borrower.

                  Except as provided in the Credit Agreement, this Revolving
Note may not be assigned by Lender to any Person.

                  This Note is subject to mandatory and optional prepayments as
provided in subsection 2.4 of the Credit Agreement.

                  THIS AGREEMENT AND THE RIGHTS AND OBLIGATIONS OF THE PARTIES
HEREUNDER SHALL, IN ACCORDANCE WITH SECTION 5-1401 OF THE GENERAL OBLIGATIONS
LAW OF THE STATE OF NEW YORK, BE GOVERNED BY THE LAWS OF THE STATE OF NEW YORK,
WITHOUT REGARD TO THE CONFLICTS OF LAWS PRINCIPLES THEREOF THAT WOULD CALL FOR
THE APPLICATION OF THE LAWS OF ANY OTHER JURISDICTION.

                  The terms of this Revolving Note are subject to amendment only
in the manner provided in the Credit Agreement. This Revolving Note is subject
to restrictions on transfer or assignment as provided in subsections 8.1 and
8.14 of the Credit Agreement.

                  No reference herein to the Credit Agreement and no provision
of this Revolving Note or the Credit Agreement shall alter or impair the
obligations of Borrower, which are absolute and unconditional, to pay the
principal of and interest on this Note at the place, at the respective times,
and in the currency prescribed in the Credit Agreement.

                  Borrower promises to pay all costs and expenses, including
reasonable attorneys' fees, all as provided in subsection 8.2 of the Credit
Agreement, incurred in the collection and enforcement of this Note. Borrower and
any endorsers of this Revolving Note hereby consent to renewals and extensions
of time at or after the maturity hereof, without notice, and hereby waive
diligence, presentment, protest, demand and notice of every kind and, to the
full extent permitted by law, the right to plead any statute of limitations as a
defense to any demand hereunder.

                  IN WITNESS WHEREOF, borrower has executed and delivered this
Revolving Note, and Borrower has caused this Revolving Note to be duly executed
and delivered by its officer thereunto duly authorized as of the date first
written above.

                                VIASOURCE COMMUNICATIONS, INC.

                                By:
                                   ---------------------------------------------

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