Document:

Master Services Agreement dated February 1, 2002

 Exhibit 10.47 
  
 MASTER SERVICES AGREEMENT 
  
 This Master Services Agreement (“Agreement”), is effective as of February 1, 2002 (the “Effective Date”) and is made by and between TRX Data
Services, Inc. (“Provider”) having a place of business at 8405 Greensboro Drive, Suite 140, McLean, Virginia 22102 and Citibank, N.A., on behalf of its e-Business unit (“Citi”), having a place of business at 111 Wall Street,
New York, NY, 10043. 
  
 Preliminary Statements:

  

	 	A.	Provider wishes to provide certain professional services and deliverables (the “Services” and the “Deliverables”) as set forth in work orders executed pursuant
to this Agreement; and 

  

	 	B.	Citi wishes to procure the Services and Deliverables from Provider for the benefit of its e-Business unit, for good and valuable consideration, as more fully described herein.

  
 Citi and Provider therefore agree as follows:

  

	1.	SCOPE OF WORK: 

  
 Chi agrees to retain Provider on a non-exclusive basis, to provide Services and/or Deliverables for itself or for its Affiliates, relating to a specific
project and/or assignment (collectively, the “Project”). The description and details of the Services will be set forth in individual work orders (“Work Orders”) and such Work Orders will be signed by both parties and contain the
following items: 
  

	 	A.	A prefatory statement including the following reference: “This Work Order is issued pursuant to the Master Services Agreement, effective February 1, 2002 (the
“Agreement”) made by and between TRX Data Services Inc. (“Provider”) and Citibank N.A. (“Citi”) which is incorporated herein by reference. Any term not otherwise defined in this Work Order shall have the same meaning
ascribed to it in die Agreement. The parties hereby agree as follows:” 

  

	 	B.	Description and/or specifications of the Services to be performed for, and the Deliverables to be delivered to, Citi. 

  

	 	C.	The name and address of a Project Manager for each of Provider and Citi. 

  

	 	D.	The amount, schedule, and method of payment. 

  

	 	E.	The time schedule for performance of the Services and for delivery of the Deliverables. 

  

	 	F.	Completion and/or acceptance criteria for the Services and/or Deliverables. 

  

Each such Work Order shall constitute a separate agreement between Provider and Citi, or its Affiliate, except for any provisions herein which are
specifically excluded or modified in such Work Order, shall incorporate therein all of the terms and conditions of this Agreement. With regard to the Services, if any terms and conditions of a Work Order conflict with any provisions set forth in
this Agreement, the terms and conditions of the applicable Work Order shall take precedence. “Affiliate” shall mean any company, existing now or in the future, owning or owned by, either directly or indirectly, or controlling, controlled
by or under common control with Citi. 
  

	2.	TERM/TERMINATION: 

  

	 	A.	 This Agreement shall commence on the Effective Date, and shall continue in effect unless and until terminated in accordance with the terms hereof. In the event this
Agreement is terminated prior to all 

  

	 	 
Services being completed under any Work Order(s), the terms of this Agreement will continue to apply with respect to such on-going Work Order(s) only until
the completion thereof. 

  

	 	B.	Citi shall have the right to terminate this Agreement and/or any Work Order(s) in whole or in part at any time upon ninety (90) days notice specifying the extent to which the
Agreement and/or any Work Order(s) is (are) terminated. If terminated pursuant to this provision, Citi agrees to pay Provider for all costs incurred by Provider up to the effective date of termination at the agreed upon rates and expenses and limits
set forth herein and in the applicable Work Order. 

  

	 	C.	In the event of any material breach of, or material misrepresentation relating to, any Work Order by either party, the other party may terminate said Work Order by giving thirty
(30) days’ prior written notice thereof and/or pursue any other remedies and rights at law or in equity; provided, however, that such Work Order will not terminate at the end of said thirty (30) day notice period if the party in breach has
cured the misrepresentation or breach of which it has been notified prior to the expiration of said thirty (30) days. 

  

	 	D.	Upon completion of any Project or upon any termination of this Agreement, Provider agrees that its employees, subcontractors and agents shall turn over to Citi the Work Product and
Citi Confidential Information, as hereinafter defined, in their then current condition and shall return to Citi all documents, data and materials and copies thereof supplied to Provider in connection with this Agreement, provided, however, Provider
may retain copies of such documents as it deems necessary to verify the nature and extent of the Services provided by it hereunder, and provided further that any such retained documents will remain subject to the confidentiality and non-disclosure
provisions of this Agreement. 

  

	3.	PAYMENT FOR SERVICES: 

  

	 	A.	Citi agrees to compensate Provider in accordance with the fee schedule set forth in the applicable Work Order. Provider agrees to submit to the Project Manager itemized invoices in
the format set forth in Exhibit III, or in a format as may be agreed to by the parties and set forth herein, for the Services rendered during the term of this Agreement and said invoices shall be payable within * 

  

	 	B.	Citi may, upon notice to Provider, withhold payments for work which is not accepted pursuant to acceptance criteria agreed to in writing by the parties, if any, which may be
specified in the applicable Work Order and/or reasonably question any item(s) reflected on Provider’s invoice. Pending the settlement or resolution of the issue(s), the non-payment of these items shall not constitute a default of this
Agreement. Citi shall pay all amounts due that are not in dispute. 

  

	 	C.	It is acknowledged that a Work Order may set forth a maximum dollar amount billable under such Work Order (“Maximum Dollar Amount”) (also referred to herein as the
“Grand Total”). In such event, Citi shall not be liable for any charges and/or expenses under any such Work Order in excess of the Maximum Dollar Amount specified on such Work Order. In the event that Provider determines in good faith that
its charges and expenses are likely to exceed the Maximum Dollar Amount by ten (10%) percent, Provider shall promptly notify Citi of such fact, in writing, and if Citi agrees, at its discretion, a new Maximum Dollar Amount shall be applicable to
such Work Order. In the event the Citi and Provider cannot reach agreement on the new Maximum Dollar Amount the parties shall escalate the matter internally for resolution in accordance with Section 18 of this Agreement. 

  

	 	D.	 Provider shall maintain complete and accurate accounting records, in a form in accordance with generally accepted accounting principles, to substantiate
Provider’s charges and expenses hereunder and any other documentation relating to the performance of all work subject to this Agreement. Provider shall retain such records for a period of two (2) years from the date of final 

  

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payment under any Work Order. Citi shall have access to the records described in this Section for purposes of audit to the extent necessary to adequately
evaluate claims submitted by Provider, required by governmental authorities or desirable for any other valid business purpose during normal business hours, during the period in which Provider is required by the terms of this Section to maintain such
records. Any audits performed will be at Citi’s sole cost and expense. 

  

	4.	TRAVEL/REIMBURSABLE EXPENSES: 

  
 All travel by Provider must be necessary and cost effective and authorized in advance by the Project Manager, in accordance with Citi’s expense
guidelines. 
  
 The Provider must make all arrangements for air
travel and hotel accommodations through die Approved Travel Agency, which will book all travel arrangements in compliance with the Global Expense Management Program and Citigroup Expense Management Policy (e.g., Citi will not reimburse the costs of
first-class air travel). Notwithstanding the foregoing, Providers must make their own arrangements for rental cars and are prohibited from using the Approved Travel Agency for this purpose. 
  
 * 
  
 It is expected that all expenses associated with ground transportation (e.g., taxi cabs) and meals incurred by the Provider,
while conducting activities on behalf of Citi, will be at reasonable rates and that the Provider will exercise prudence in incurring such expenses. 
  
 To the extent possible, all disbursements should be paid by the Provider using a Citibank Visa card, Citibank Mastercard or Diners Club charge card.

  
 Citi will reimburse Provider’s approved business
expenses at cost Request for reimbursement of expenses in excess of $25.00 (for any given expense) will require submittal of acceptable substantiating documentation for each such expense. 
  
 Disbursements will be reimbursed at the cost paid by the Provider, without
mark-up; however, the following disbursements will not be reimbursed; 
  

	 	(i)	Secretarial or word processing services; 

  

	 	(ii)	Photocopy expenses at more than 5 cents per page. Photocopy costs in excess of $1,000 for a single job must be authorized in advance by the Project Manager;

  

	 	(iii)	Any other charges incurred by the Provider’s support staff, such as meals, filing or proofreading, regardless of when incurred, 

  

	 	(iv)	Any other overhead items (e.g., office supplies, furniture, conference room space, heating/air conditioning, etc); and 

  

	 	(v)	Local telephone or fax expenses. 

  

	5.	PROJECT PERSONNEL/INDEPENDENT CONTRACTOR: 

  

	 	A.	 Provider hereby declares and agrees that it is engaged in an independent business and will perform its obligations under this Agreement as an independent contractor
and not as the agent or employee of Citi; that Provider does not have the authority to act for Citi or to bind Citi in any respect whatsoever, or to incur any debts or liabilities in the name of or on behalf of Citi; that the persons performing
Services hereunder are not agents or employees of Citi; that Provider has and hereby 

  

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retains the right to exercise full control of and supervision over the performance of Provider’s obligations hereunder and full control over the
employment, direction, compensation and discharge of all employees assisting in the performance of such obligations; that Provider will be solely responsible for all matters relating to payment of such employees, including compliance with
workers’ compensation, unemployment, disability insurance, social security withholding, and all other federal, state and local laws, rules and regulations governing such matters; and that Provider will be responsible for Provider’s own
acts and those of Provider’s agents, employees and subcontractors during the performance of Provider’s obligations under this Agreement Provider and its employees are not entitled to unemployment insurance benefits as a result of
performing under this Agreement. In the event Citi is adjudicated to be a partner, joint venturer, co-principal, or co-employer of Provider and/or any person provided by Provider or any Subcontractor thereof, Provider shall indemnify and hold
harmless Citi from and against any and all claims for loss, liability or damages including but not limited to, premiums, contributions, or taxes payable under any workers compensation, unemployment compensation, disability benefit, old age benefit
or tax withholding laws for which Citi shall be finally adjudged liable as an employer with respect to any employees of Provider. 

  

	 	B.	Provider warrants all personnel assigned to perform any of its obligations hereunder shall be employees of Provider or Provider’s sub-contractor, shall be fully qualified to
perform the tasks assigned them, shall be in compliance with all immigration laws, and shall be legally qualified to work and receive compensation in the country in which they are employed. 

  

	 	C.	The parties recognize the continuity of the Project Manager during the performance of the Work Order is critical to the successful completion of the Work Order. Provider shall use
its best efforts to ensure the continuity of the Project Manager. In the event, Provider must reassign or replace the Project Manager, it shall advise Citi of such reassignment or replacement Any new Project Manager shall be fully qualified to
perform the tasks of the Project Manager. Upon written notice to Provider, Citi shall be entitled to request that Provider replace any key Project Personnel. If the parties cannot reach agreement on any such request, they shall attempt to resolve
their disagreement pursuant to Section 18 hereof. Where agreed to in a particular Work Order, Citi may exercise its sole discretion as to the acceptance of any identified Key Project Personnel. 

  

	 	D.	Citi shall assign the Citi employee specified in the applicable Work Order to manage and/or coordinate the Project (the “Project Manager”). The Project Manager shall be
responsible to monitor Provider’s progress and for the review and approval of out-of-pocket expenses and invoice documentation. Unless otherwise agreed upon, Provider shall meet with the Project Manager as frequently as determined by the
parties to discuss and review the progress of the Project and to report on and deliver work completed during the preceding two weeks. 

  

	6.	PROPRIETARY RIGHTS: 

  

	 	A.	Definitions. (i) “Citibank Common Format” shall mean Citi’s proprietary common data format’ which is also Citi Technology (as defined herein), (ii)
“Data” shall mean all information, whether or not Confidential Information, stored in or processed by software or systems by or on behalf of Citi or any customers or vendors of Citi, and any information derived therefrom including Data
stored or processed by Providers system; (iii) “Technology” of either party shall mean all code, screens, specifications, designs, works, plans, drawings, data, prototypes, discoveries, algorithms, inventions, formulae, research,
developments, methods, processes, procedures, improvements, “know-how”, compilations, patents, copyrights, mask works, trade secrets, and other Intellectual Property Rights and technical information and materials, in oral, demonstrative,
written, graphic or machine-readable from, and either owned as of the Effective Date or developed thereafter by a party or its Affiliates or by third parties for a party or its Affiliates. Technology does not include any element, segment or
component of the other party’s Technology. 

  

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	 	B.	Citi’s Ownership Rights. (i) Citi shall retain all right, title to and ownership of any and all Citi Technology, including any and all enhancements and modifications
thereto and derivative works thereof, and any inventions, improvements, processes, and designs whether patentable or not, as related to Citi Technology, developed or discovered during the term of a Work Order, (ii) Citi shall retain all right, title
to and ownership of any and all Data. The Data shall be treated as Confidential Information; (iii) Citi shall retain all right, title to and ownership of its Citibank Common Format including any an all enhancements and modifications thereto and
derivative works thereof; 

  

	 	C.	Assignment of Rights to Data. Provider hereby irrevocably grants, assigns and transfers to Citi all rights, title and interest of any kind, in and to the Data produced
hereunder. Provider shall be entitled to make absolutely no use of the Data, except as may be expressly permitted in this Agreement or otherwise agreed to by the parties in writing. The foregoing assignments shall include, among other things,
existing or prospective patent rights and copyrights in the United States and all foreign countries. 

  

	 	D.	Provider’s Ownership Rights. (i) Provider shall retain all right, title to and ownership of any and all Provider Technology, including any and all enhancements and
modifications thereto and derivative works thereof (ii) Provider shall retain all right, title, and ownership of any discoveries, inventions, improvements, processes, designs, drawings, calculations, formulae, or photographs, whether patentable or
not, as related to Provider’s Technology, developed or discovered in the course of or by reason of the performance of the Services pursuant to this Agreement 

  

	 	E.	The parties may modify their respective proprietary rights in Technology in any Work Order, in which case the terms of the Work Order shall control. 

  

	7.	WARRANTY/ INDEMNIFICATION: 

  

	 	A.	Provider warrants and agrees that Services performed and any Deliverables provided shall be free from material defects in performance or material, shall conform strictly to the
requirements of this Agreement, and shall be fit and sufficient for the purposes expressed in, or reasonably to be inferred from this Agreement and the applicable Work Order. Provider agrees to perform Services with promptness, care, skill and
diligence, in accordance with the applicable professional and industry standards currently recognized by Provider’s profession and industry, and shall be responsible for the quality, technical accuracy, completeness, and coordination of all
reports, information, specifications, and other items and Services furnished under a Work Order. Provider shall, at no expense to Citi, correct any failure to fulfill the above warranty which may appear within a reasonable time of performance of
Services. Project specific remedies shall be as set forth in the applicable Work Order(s). The Work Order may set forth additional warranties. 

  

	 	B.	Date Warranty. Provider represents and warrants that (i) the Deliverables will properly and accurately record, store, process, print, manage and present all calendar dates
and data involving or based on calendar dates including leap year recognition without error; (ii) the Deliverables will not suffer any degradation in functionality with respect to the introduction or processing of records containing any date-related
information and that the Deliverables will property operate in connection with other software used by Citi which interacts with the Deliverables, including without limitation, other software which delivers records to, or receives records from, the
Deliverables; (iii) the Deliverables have been tested for such performance and Provider will provide Citi with such data regarding such testing to support Citi’s verification of such performance and compliance with the foregoing representations
and warranties; (iv) Citi shall have the right to conduct such testing as Citi reasonably deems necessary to ensure that the Deliverables comply with the foregoing representations and warranties; and (v) the foregoing functionality, and
Provider’s obligations in connection therewith, shall be provided at no additional cost. 

  

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	 	C.	Anti-Virus. Provider warrants that it will not place in the Deliverables any programs, routine, device or other undisclosed feature, including, without limitation, a time
bomb, “time-out” feature, virus, software lock, drop dead device, malicious logic, worm, Trojan horse, or trap door, which is designed to delete, disable, deactivate, interfere with or otherwise harm the Deliverables or Citi hardware, data
or other programs, or which is intended to provide unauthorized access or produce unauthorized modifications (collectively, “disabling procedures”). Such warranty is intended to apply regardless of whether such disabling procedures are
authorized by Provider to be included in such Deliverables. If, subject to this Section, Provider incorporates into any Deliverables any programs, routines or other preexisting work supplied by a third party, Provider shall obtain comparable
warranties from such providers and Provider shall use commercially reasonable standards to ensure that such programs or routines are free of disabling procedures. Provider warrants that it will use commercially reasonable anti-virus detection
software designed to verify that no Services or Deliverables delivered hereunder shall contain any “viruses” or “worms. Notwithstanding any other limitations in this Agreement, Provider agrees to notify Citi immediately upon discovery
of any disabling procedures which are or may be included in any Deliverables. If disabling procedures are discovered or reasonably suspected to be present in any Deliverables, Provider agrees to take action immediately, at its own expense, to
identify and eradicate (or to equip Citi to identify and eradicate) such disabling procedures and carry out any recovery necessary to remedy any impact of such disabling procedures. 

  

	 	D.	Provider hereby represents and warrants that the Deliverables and/or Services provided hereunder, or the use of any of the foregoing do not infringe any patent, copyright, trademark
or any other third party intellectual properly right or misappropriate any right of confidentiality or trade secret of any third party. 

  

	 	E.	Provider agrees to defend, indemnify and hold harmless Citi from and against any claims, suits, actions, or proceedings, costs, liabilities, expenses, losses, or damages (including
reasonable attorneys fees) arising from a claim that the Deliverables, and/or the Services provided hereunder or Citi’s use of Provider Technology, the Deliverables and/or Services or the manufacture, reproduction, modification, distribution,
sale, display, or performance of such Deliverables, and/or Services infringes a patent, copyright, trade secret, trademark or other third party intellectual property right or right of confidentiality of any third party. 

  
 Citi agrees to defend, indemnify and hold harmless Provider from and against
any claims, suits, actions, or proceedings, costs, liabilities, expenses, losses or damages (including reasonable attorney’s fees) arising from a claim that the Citi Technology, or Provider’s use thereof in accordance with the terms of
this Agreement infringes a patent, copyright, trade secret, trademark or other third party intellectual property right or right of confidentiality of any third party. 
  

	 	(i)	An indemnified party shall promptly notify the other party in writing of the claim, shall provide full cooperation in the defense of such suit, and shall further grant the
indemnifying party sole authority to control the defense and any related settlement. 

  

	 	(ii)	The indemnifying party will pay the cost of such defense and settlement and any costs, attorney’s fees and damages awarded by a court of competent jurisdiction against an
indemnified party. If a claim is made or appears likely to be made, whereby Provider is the indemnifying party, Provider may procure the right for Citi to continue using the Deliverables and/or Services, or may modify, or may replace same. If use of
the Deliverables and/or Services is enjoined, Provider will modify the Deliverable and/or Services and provide substitute Deliverables and/or Services acceptable to Citi that do not infringe, or, if such modification and substitution cannot be done
on a commercially reasonable basis, refund Citi for payments made for such Deliverables and/or Services which are subject to any injunction. 

  

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	 	F.	Provider shall separately defend, indemnify and hold Citi harmless from and against any claim, liability, loss, cost or expense (including reasonable attorneys’ fees) arising
out of or resulting from (i) any personal injury or death to persons, or damage to property, in the performance of the Services, and (ii) the negligence or willful misconduct of Provider, Provider’s employees, agents, or subcontractors. Citi
shall promptly notify Provider in writing of the claim, shall provide full cooperation in the defense of such suit, and shall further grant provider sole authority to control the defense and any related settlement. 

  

	8.	CONFIDENTIAL INFORMATION: 

  
 The provisions related to the confidentiality of information as set forth in the agreement between Citibank and TRX, dated October 1,2001 (“Non
Disclosure Agreement”) shall govern the definition, use, treatment, and disclosure of confidential information under this Agreement except that the permitted scope of use of the Confidential Information (as defined in the Non Disclosure
Agreement) shall include uses necessary to fulfill either party’s obligation or exercise either party’s right under this Agreement. The Non Disclosure Agreement is attached hereto as Exhibit II. The terms and conditions of the Non
Disclosure Agreement shall survive the termination of this Agreement. 
  

	9.	LIMITATION OF LIABILITIES: 

  
 IN NO EVENT SHALL A PARTY BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. EXCEPT FOR DAMAGES RELATED TO CLAIMS FROM (I) A CLAIM FOR WHICH A PARTY HAS AN OBLIGATION TO INDEMNIFY THE OTHER PARTY UNDER THIS AGREEMENT INCLUDING BUT NOT LIMITED TO INFRINGEMENT OF A THIRD PARTY’S INTELLECTUAL PROPERTY RIGHTS,
AND (II) A BREACH OF THE CONFIDENTIALITY PROVISIONS OF THIS AGREEMENT, AND (III) ANY CLAIM FOR PERSONAL INJURY OR DEATH, OR TANGIBLE PROPERTY, AND (IV) A CLAIM RELATED TO GROSS NEGLIGENCE OR WILFULL MISCONDUCT BY A PARTY, ITS EMPLOYESS, AGENTS, OR
SUBCONTRACTORS, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR DIRECT DAMAGES * 
  

	10.	INSURANCE: 

  
 Provider shall obtain and maintain in force, at its own expense, throughout the performance of its obligations under this Agreement, insurance coverage
against claims, regardless of when asserted, that may arise out of, or result from, Provider’s operations, the operations of Provider’s subcontractors and of any other entity directly or indirectly engaged by Provider in connection with
the Services as described in each Work Order. This insurance shall include the following coverage with limits no less than those set forth below: 
  
 Comprehensive General Liability: Combined Single Limit (CSL) including broad form contractual liability and personal injury endorsements, providing
coverage against liability for bodily injury, death, and property damages in the minimum amount of *. 
  
 Workers Compensation and Employer’s Liability: Workers Compensation Insurance at maximum limits statutorily required for each state in which Provider
will operate under the terms of this Agreement, and Employer’s Liability coverage in the minimum amount of *. 
  
 Comprehensive Automobile Liability: Comprehensive Automobile Liability in the minimum amount of * per occurrence for bodily injury and property damage
(covering owned and non-owned vehicles). 
  

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 Fidelity coverage for losses incurred as a result of dishonesty on the part of Provider’s employees,
agents or subcontractors in the amount of * 
  
 None of the
requirements contained herein as to types, limits and approval of insurance coverage to be maintained by the Provider are intended to and shall not in any manner limit the liabilities and obligations assumed by the Provider under this Agreement. The
aforementioned coverage may be provided in the form of a blanket policy. 
  
 Provider shall deliver to Citi within ten (10) days after the execution of this Agreement, a duly executed Certificate(s) of Insurance from a recognized carrier with a Best rating of “A” with a financial
sides category of XII or better as indicated in the BEST INSURANCE KEY RATING GUIDE. Said Certificate(s) shall indicate that policies providing coverage and limits of insurance are in full force and effect. Said Certificate shall further provide
that no less than thirty (30) days advance notice will be given in writing to Citi prior to cancellation, termination, or alteration of the policies of insurance. Such Certificate of Insurance shall be provided to the Citi Project Manager.

  

	11.	COMPLIANCE WITH CITI POLICIES AND PROCEDURES: 

  

	 	A.	* 

  

	 	B.	* 

  

	 	C.	* 

  

	 	D.	* 

  

	 	E.	* 

  

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 *        CONFIDENTIAL TREATMENT REQUESTED 

	 	F.	* 

  

	12.	PRIVACY: 

  
 Provider shall comply with Citi’s privacy policies and the “Citigroup Privacy Promise for Customers” (“Privacy Promise”)
concerning the privacy and confidentiality of Citi’s customer information, including any amendments or modifications thereto as may be made from time to time. Citi shall make such policies and Privacy Promise, and any amendments thereto
available to Provider. As part of such policies and Privacy Promise, Citi reserves the right to conduct an on-site audit and review of Provider’s systems, sites and procedures, at reasonable times and duration and upon reasonable advance notice
to Provider to ensure the privacy and confidentiality of any of Citi’s customer information. 
  

	13.	COMPLIANCE WITH LAWS: 

  

	 	A.	Compliance with Laws of Other Jurisdictions Provider agrees to materially comply with all applicable federal, state, county, country, and local laws, ordinances, regulations
and codes in the performance of its obligations under this Agreement, including but not limited to the procurement of permits, licenses and certificates where required and payment of applicable taxes. Provider represents and warrants that it has
certified effective February 19,2002 as offering adequate Privacy protection under the “Safe Harbor” exemption to the European Privacy Directive No. 95/46/EC (“the Directive”). Citi may request evidence of certification if Citi
is unable to ascertain Provider’s certification from publicly available sources. In the event, Provider does not maintain its certification under this Subsection for any reason during the term of this Agreement or applicable Work Order,
Provider shall enter into any additional agreements or terms as may be required by the laws or regulations of a country including but not limited to the Directive. Provider agrees to comply with Provider Obligations and Requirements for Processing
of Personal Data (Exhibit IV). Provider further agrees to hold harmless and indemnify Citi and its Affiliates against any loss or damage (including reasonable attorney’s fees) that may be sustained by reason of the failure of Provider to comply
with such laws, ordinances, regulations and codes. 

  

	 	B.	Export Provider hereby represents and warrants that it is, and will remain in compliance with the requirements of all applicable export laws and regulations, including but
not limited to the U.S. Export Administration Regulations and International Traffic in Arms Regulations. Such requirements include, but are not limited to, obtaining all required authorizations or licenses for the export or reexport of any
controlled item, product, article, commodity, software or technology. Without limiting the generality of the foregoing. Provider hereby represents and warrants that (i) it has not been, and is not currently, debarred, suspended or otherwise
prohibited or restricted from exporting, reexporting, receiving, purchasing, processing or otherwise obtaining any item, product, article, commodity, software or technology regulated by any agency of the United States; and (ii) Provider will not
export or reexport, directly or indirectly, any software or technology received from Citi or allow the direct product thereof to be exported or reexported, directly or indirectly, to any country, organization or person to which or to whom such
export or reexport would be in violation of United States laws or regulations. Provider agrees to indemnify and hold harmless Citi from any costs, penalties or other losses caused by, or related to, any violation or breach of the warranties or
obligations of Provider contained in this Article. 

  

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	14.	TAXES: 

  
 The fees and/or charges reflected in each Work Order, are exclusive of any sales, use, personal property, value-added and good/services taxes. When
applicable, said taxes will appear as a separate item on Provider’s invoice and Chi shall be liable for payment of such taxes to Provider. 
  
 Notwithstanding the foregoing, Citi shall not be responsible for any foreign, federal, state or local taxes based on the net income or receipts, or any
other such taxes based on Provider’s doing business in a particular jurisdiction. 
  
 Unless otherwise stated in the applicable Work Order, Citi shall not be responsible for import duties or other costs or charges relating to provision of Services or Deliverables across international boundaries.

  

	15.	PUBLICITY: 

  
 Provider agrees not to use the name of Citi or any of its Affiliates in any sales or marketing publication or advertisement including internal and
external publications, without the prior written consent of Citi. Provider also agrees not to make any public disclosure except as may be legally required, relating to this Agreement or Citi or its Affiliates, without obtaining the prior written
consent of Citi. 
  

	16.	NONDISCRIMINATION: 

  
 Provider agrees to comply and to cause its subcontractors and/or agents to comply with the provisions of all applicable federal, state, and local laws,
regulations and executive orders relating to equal opportunity and nondiscrimination in employment, and the use of minority business enterprises, to the extent that any such laws, orders and regulations are applicable in the performance of their
Services hereunder. For the purpose of this Agreement, the provisions of such laws, orders and regulations shall be deemed an integral part of this Agreement to the same extent as if they were written at length herein. 
  

	17.	NON-SUBORNATION: 

  
 Provider agrees that in performance of its obligations under this Agreement, it will not make or offer to make any payments to, or confer, or offer to
confer any benefit upon any employee, agent or fiduciary of any third party, with the intent to influence the conduct of such employee, agent or fiduciary in relation to the business of such third party, in connection with this Agreement 

 

	18.	DISPUTE RESOLUTION: In the event of any dispute, controversy, or claim between the parties hereto arising from or relating to the subject of this Agreement (a
“Dispute”), upon the written request of either party, each of the parties shall appoint a designated officer to meet and negotiate in good faith to resolve such Dispute. If they cannot resolve such dispute within ten (10) business days,
the parties shall escalate the matter to an appropriate Senior Vice President. If the Senior Vice Presidents cannot resolve the matter within ten (10) days or by such earlier date as they may agree to, then the parties may seek arbitration or any
legal or equitable relief as may be available under the circumstances. Nothing in this Section shall prevent either Party from exercising any of its rights under this Section or otherwise seeking injunctive relief. 

  

	19.	GENERAL PROVISIONS: 

  
 Paragraph Headings. are for convenience only and shall not be a part of the terms and conditions of this Agreement. 
  

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 Liability for Data Loss. In no event will Provider be responsible for losses occasioned by
data omissions, delays or failures resulting from acts or omissions of Citi, its clients or data suppliers. This provision shall survive any termination of this Agreement. 
  
 Force Majeure. Neither party hereto shall be liable in any way for the delays or failure to perform its
obligations hereunder resulting from any cause beyond its reasonable control (such causes to include by not limited to Acts of God, war, strike, fires, floods, earthquakes, lockout, riot, acts of terrorism, riot, trade dispute in which the delayed
party is not a party, labor disturbance, and storms, provided that in such event the party shall forthwith advise the other and in any event in writing within two (2) hours of the happening of such event with information as to the circumstances and
the possible duration and effects of the delay caused or likely to be caused to the operation of the Agreement by such circumstances. In the event that the occurrences referred to above cause a prolonged delay, for the interruption in the
performance of obligations hereunder or in the event that the occurrences referred to above may on reasonably sufficient grounds be anticipated to continue for thirty (30) days, either party may terminate this Agreement immediately without giving
rise to any claim for compensation from the other party. 
  
 Transition. In the event of the termination of this Agreement or, an applicable Work Order for any reason, upon the request of Citi, Provider shall provide reasonable assistance to Citi to complete a transition of the current
Services and Deliverables to Citi, an Affiliate, or a third party, providing Services to Citi. Reasonable assistance” shall include without limitation any reasonable training and support, assistance with transitioning and formatting data,
providing general knowledge, and revising and testing interfaces. Within 90 days of the execution of this Agreement, the parties shall set forth a plan detailing the necessary transition services which shall include the following resources without
charge and not to exceed two (2) dedicated full time employees of Provider for ten (10) business days. Nothing in this sub paragraph shall be deemed to allow or cause a transfer to Citi of Provider’s proprietary rights in Provider Technology.

  
 Waiver. Failure by either party at any
time to enforce any obligation by the other party, to claim a breach of any term of this Agreement or to exercise any power agreed to hereunder will not be construed as a waiver of any right, power or obligation under this Agreement, will not affect
any subsequent breach, and will not prejudice either party as regards any subsequent action. 
  
 Severability. If any term or provision of this Agreement should be declared invalid by a court of competent jurisdiction, the remaining terms and provisions of this Agreement shall remain
unimpaired and in full force and effect. 
  
 Subcontractors/Agents. Citi reserves the right of approval of all subcontractors and/or agents, which approval will not be unreasonably withheld by Citi. Approval of any subcontractor and/or
agent by Citi shall not constitute the superseding or waiver of any right of Citi to reject work which is not in conformance with its standards or this Agreement. Provider shall be fully responsible for its subcontractors and/or agents. Nothing in
this Agreement shall be construed to create any contractual relationship between Citi and any subcontractor and/or agent, nor any obligation on the part of Citi to pay or to see to the payment of any money due any subcontractor and/or agent as may
otherwise be required by law. 
  
 Assignment. Provider may not assign any of its rights or obligations under this Agreement without the prior consent of Citi which consent shall not be unreasonably withheld.; Citi may assign any rights or obligations to
an Affiliate upon notice to Provider. 
  
 Modification. No modification, waiver or amendment of any term or condition of this Agreement shall be effective unless and until it shall be reduced to writing and signed by both of the parties hereto or their legal
representatives.s 
  

 11 

 Notices. All notices and official communications under this Agreement shall
be in writing and shall be sufficiently given if delivered personally or mailed by first class mail to Citibank N. A., 111 Wall Street New York, NY 10043, Attention: Contract Administrator, * and with respect to Provider, to TRX Data Services, Inc.
8405 Greensboro Drive, Suite 140, McLean, Virginia 22102 Attention: 
  
 Christopher Brittin, or to such other address or addressee as either party may from time to time designate to the other by written notice. 
  
 Survival. The provisions of this Agreement that by their nature and content are intended to survive the performance hereof, shall so
survive the completion and termination of this Agreement. Without limiting the generality of the foregoing, Sections 6, 7, 8, 9, 12, 13, 15, 16, 18, and 19 of this Agreement shall so survive. 
  
 Governing Law. This Agreement shall be governed by and
construed and enforced in accordance with the substantive laws of the State of New York, without consideration as to its conflicts of laws rules, as if the Agreement were made in New York for performance entirely within the State of New York and the
parties hereto hereby consent to the jurisdiction of and venue in the applicable federal and/or New York State courts located in the Borough of Manhattan, New York County, State of New York. 
  
 Complete Agreement. This Agreement together with its
appendices constitutes the entire agreement of the parties with respect to this subject matter and may not be modified in any way except by written agreement signed by both parties. There are no other agreements either express of implied with regard
to this subject matter. 
  
 IN WITNESS WHEREOF, the parties hereto, through their
duly authorized officers, have executed this Agreement as of the Effective Date first set forth above. 
  

													
	 TRX DATA SERVICES, INC.
	 	 	 	Citibank, N.A.
	 “Provider”
	 	 	 	“Citi”
					
	By:	 	 /s/ Susan R. Hopley
	 	 	 	By:	 	/s/ John Wizeman
	Print Name:	 	 Susan R. Hopley
	 	 	 	Print Name:	 	John Wizeman
	Title:	 	 EVP/General Manager
	 	 	 	Title:	 	Managing Director
	Date:	 	 April 17’02
	 	 	 	Date: 	 	 

  

 12 
 * CONFIDENTIAL TREATMENT REQUESTED 

 ATTACHMENTS 
  

			
	 EXHIBIT I
	  	WORK ORDER FOR TRX GLOBAL DATA SERVICES PILOT
		
	 Schedule 1
	  	Pricing
	 Schedule 2
	  	Non-Disclosure Agreement
	 Schedule 3
	  	Business Requirements Document
	 Schedule 4
	  	GDSP Project Plan (version tbd)
		
	 EXHIBIT II
	  	CITIBANK/TRX NON-DISCLOSURE AGREEMENT
		
	 EXHIBIT III
	  	FORMS
		
	 Schedule 1
	  	Provider and Independent Contractor Certification
	 Schedule 2
	  	Pro forma Invoice for Provider Services
		
	 EXHIBIT IV
	  	PROVIDER OBLIGATIONS AND REQUIREMENTS FOR PROCESSING OF PERSONAL DATA.

  

 13 

 Exhibit I 
  
 WORK ORDER 
 FOR 
 TRX GLOBAL DATA SERVICES PILOT 
 (Subject to further Discussion between the Parties) 
  
 * 
  

 14 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 SCHEDULE 1 
 PRICING 
  

 21 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 SCHEDULE 2 
  

NON-DISCLOSURE AGREEMENT 
  
 THIS AGREEMENT is dated as of             , between
                 (“Provider”), having an office at
                    , and              having an office at
                 (“Company”) having an office at 8405 Greensboro Drive, Suite 140, McLean, VA 22102. 
  
 In consideration of the parties’ willingness to share or consider sharing their
confidential information and to enter into or consider entering into a mutually beneficial relationship, as well as other good and valuable consideration, Provider and Company agree as follows: 
  

	1.	PURPOSE. 

  
 Provider and Company wish to assure the confidentiality of certain trade secrets, information and other materials which have been or may be disclosed in
the course of their relationship or their consideration of whether to enter into a mutually beneficial relationship. The parties acknowledge that they have received access to such information in confidence, and/or may receive or obtain further
access to information which is not available to the general public, and which must be kept confidential for regulatory, customer relations, competitive or other legitimate business reasons. 
  

	2.	CONFIDENTIAL INFORMATION. 

  
 “Confidential Information” of a party shall mean any information, technical data or know-how unknown to the public but known to that party
including, but not limited to, information relating to trade secrets, hardware, software, screens, specifications, designs, plans, drawings, data, prototypes, discoveries, research, developments, processes, procedures, intellectual property, market
research, marketing techniques and plans, business plans and strategies, customer names and other information related to customers, price lists, pricing policies or financial information. “Confidential Information” shall include (i) any
analyses, compilations, studies or other materials prepared by the parties, their representatives or employees that embody or reveal any information falling within the definition above; and (ii) any information that the disclosing party obtained
from another party under an obligation to maintain its confidentiality. Confidential Information may be disclosed in any form, including but not limited to, oral, demonstrative, written, electronic, graphic or machine-readable form. 
  

 22 

	3.	EXCEPTIONS. 

  
 (a) Notwithstanding anything to the contrary contained herein, neither party shall have any obligation with respect to any Confidential Information of the
other party which, as evidenced by tangible records kept in the ordinary course of business: (i) is or becomes generally known to companies engaged in the same or similar businesses as the parties to this Agreement on a non-confidential basis,
through no wrongful act or omission of the receiving party or breach of any obligation owed to the disclosing party by any person or entity; (ii) is lawfully obtained by the receiving party from a third party that has no obligation to the disclosing
party to refrain from using or disclosing such information; (iii) is known by the receiving party prior to disclosure under this Agreement without any obligation to maintain its confidentiality and such information was not disclosed by the
disclosing party under this Agreement; (iv) is independently developed by the receiving party without reference to, use of, or reliance on Confidential Information; or (v) is the subject of a written agreement whereby the disclosing party consents
to the disclosure or use of such Confidential Information. 
  
 (b) If the receiving party or any of its representatives shall be under a legal obligation in connection with an administrative or judicial proceeding to disclose any Confidential Information, the receiving party shall give the disclosing
party prompt notice thereof so that the disclosing party may seek a protective order and/or waive the duty of nondisclosure; provided that in the absence of such order or waiver, if the receiving party or any such representative shall, in the
opinion of its counsel, stand liable for contempt or be likely to suffer other censure or penalty for failure to disclose, disclosure pursuant to the order of the applicable tribunal may be made by the receiving party or its representatives to the
extent necessary to prevent any such finding of contempt or other penalty without liability under this Agreement. If disclosure is necessitated as provided for in this subparagraph, the receiving party shall make every reasonable effort to preserve
the secrecy of the Confidential Information and limit the scope of the disclosure, including but not limited to, seeking an appropriate protective order limiting use or disclosure of the information outside the proceeding. 
  

	4.	PROTECTION OF CONFIDENTIAL INFORMATION. 

  
 (a) Each party will only use Confidential Information for the benefit of and in furtherance of its relationship with the other party or to assess whether
to enter into a mutually beneficial relationship with the other party, and shall not disclose Confidential Information to any third party. Each party agrees to protect Confidential Information from disclosure to anyone other than its directors,
officers, and employees who have a business-related need to have access to such Confidential Information in connection with permissible uses of Confidential Information, and who have entered into agreements with the receiving party binding them to
the confidentiality provisions of this Agreement or substantially equivalent measures. Each party further agrees to promptly notify the other party 

  

 23 

 
in writing of any unauthorized misappropriation, disclosure or use of the other party’s Confidential Information by any person which may come to its
attention and to take all steps reasonably requested by the disclosing party to limit, stop or otherwise remedy such misappropriation, disclosure or use. Nothing in this paragraph shall be construed to limit either party’s right to take any
action it deems necessary to protect its Confidential Information. 
  
 (b) Each party will only copy or reproduce Confidential Information as necessary for its use under the terms of this Agreement, and each such copy or reproduction will be marked with and/or will display the same proprietary notices that
appear on the originals. 
  

	5	PUBLICITY. 

  
 The parties agree not to issue or release any articles, advertising, publicity or other matter relating to this Agreement or mentioning or implying the
name of the other party or its Affiliates or the subject matter of this Agreement, except as may be required by law, and then only after providing the other party with an opportunity to review and comment thereon, 
  

	7.	TERM / RETURN OF MATERIALS. 

  
 (a) The obligations under the Agreement shall continue for five (5) years following termination or expiration of the relationship between Provider and
Company, or, if no such relationship is formed, for five (5) years following the last communication between Provider and Company in connection with consideration of entering into a mutually beneficial relationship, provided, however, that
obligations under this Agreement regarding any information constituting trade secrets (as defined by applicable law) shall continue for as long as the Information in question remains a trade secret. 
  
 (b) Upon request by the disclosing party at any time, the receiving party
shall promptly return or submit any documents or materials (including electronically-stored materials), and any copies thereof, that contain, refer to, reflect or reveal Confidential Information, which shall at all times remain the sole and
exclusive property of the disclosing party. 
  

	8.	INJUNCTIVE RELIEF. 

  
 The unauthorized disclosure or use of any Confidential Information would cause immediate and irreparable injury to the disclosing party and/or its
Affiliates which could not be adequately compensated by monetary damages. Each party therefore acknowledges that a disclosing party and/or its Affiliates are entitled to any temporary or 

  

 24 

 
permanent injunctive relief necessary to prevent such disclosure or use, or threat of disclosure or use., and consents to the jurisdiction of any federal or
state court sitting in New York State for purposes of any suit under this Agreement and to service of process therein by certified or registered mail, return requested certified. 
  

	9.	OWNERSHIP. 

  
 (a) No license to the receiving party under any trademark, patent, copyright or any other intellectual property right is either granted or implied by the
disclosure of Confidential Information to such party. None of the Confidential Information which may be disclosed to the receiving party shall constitute any representation, warranty, assurance, guarantee or inducement by the disclosing party of any
kind including but not limited to representations, warranties, assurances, guarantees or inducements with respect to the non-infringement of trademarks, patents, copyrights or any other intellectual property rights, or of other rights of any person
or entity. 
  
 (b) All Confidential Information, copies or
reproductions thereof, and all information and material that derives from it, shall be and will remain the sole and exclusive property of the disclosing party until and unless some other written agreement is made regarding the Confidential
Information. This Agreement does not transfer any license or other right to use the Confidential Information other than as proscribed in this Agreement, and does not obligate either party to provide any such rights in the future. 
  

	10.	NO COMMITMENT. 

  
 Subject to the undersigned’s confidentiality obligations under this Agreement, this Agreement does not obligate either party to enter into or
continue a binding business relationship with the other party, and nothing contained herein shall be deemed or construed to preclude either party from independently pursuing any opportunities discussed with the other party (alone, or in connection
with any other party). 
  

	11.	NO EXPORT OUTSIDE U.S. 

  
 In addition to and without limitation of any obligations under this Agreement: 
  

	 	(a)	The parties agree they will not, without the prior written consent of the other party, transmit, directly or indirectly, the Confidential Information received under this Agreement
or any portion thereof to any country outside the United States. 

  

	 	(b)	 The parties agree that, unless prior written authorization is obtained from the disclosing party and from the United States Department of Commerce or other relevant
agency of the U.S. Government, the receiving party will not knowingly reexport, directly or indirectly, the Confidential Information - or allow the direct 

  

 25 

	 	 
product of such Confidential Information to be exported, directly or indirectly, in violation of United States export laws. 

  

	12.	NOTIFICATION. 

  
 All notices provided for in this Agreement shall be in writing and shall be sent by registered or certified mail to: 
  

			
	If to Provider	  	If to Company:
	 Attn:
	  	Attn:

  
 The parties agree
that any change in the information listed in this Article will be promptly disclosed in writing to the other party and will be effective only on receipt of such written notification. 
  

	13.	GENERAL PROVISIONS. 

  
 (a) This Agreement shall be governed by and construed and enforced exclusively in accordance with the laws of the State of New York as if this Agreement
were made in New York for performance entirely within the State of New York. 
  
 (b) The provisions of this Agreement which by their sense and context are meant to survive the expiration or sooner termination of the Agreement shall so survive, including but not limited to confidentiality and
export provisions. 
  
 (c) This Agreement contains the full and
complete understanding of the parties with respect to the subject matter of this Agreement, and supersedes all prior representations and understandings, whether oral or written. 
  
 (d) If any provision of this Agreement is invalid or unenforceable under applicable law, that provision shall be enforced to
the maximum extent possible and the remaining provisions shall remain in full force and effect. 
  
 (e) This Agreement shall be binding on the parties and their respective successors and assigns. 
  
 (f) Modification or waiver of any provision of this Agreement shall be
effective only if such modification or waiver is in writing and signed by a duly authorized officer of the party against whom enforcement is sought. 
  
 (g) This Agreement is without prejudice to any rights either party may have under patent, trademark, copyright, trade secret or other applicable law.

  

 26 

 In Witness Whereof, the parties to this Agreement, through their duly authorized officers, have executed this Agreement
as of the day and year first set forth below. 
  

									
	 Company
	 	 	 	 Provider.

					
	By:	 	 	 	 	 	 By:
	 	 
					
	 Name:
	 	 	 	 	 	 Name:
	 	 
					
	 Title:
	 	 	 	 	 	 Title:
	 	 
					
	 Date:
	 	 	 	 	 	 Date:
	 	 

  

 27 

 SCHEDULE B 
  

COMPENSATION SCHEDULE 
  
 * 
  

 *        CONFIDENTIAL TREATMENT REQUESTED 

 Schedule 3 
 Citi Business Requirements Document 
  

 28 

 EBUSINESS COMMERCIAL CARDS 
  
 TRX Global Data Services Pilot 
  
 CitiDirect for Cards 
 Business Requirements Document 
  

					
	 Prepared by
	  	:	  	 PTIG

	 First Published Date
	  	:	  	 12/19/01

	 Version
	  	:	  	 0.3

	 Published Date
	  	:	  	 01/04/02

	 Document Classification
	  	:	  	 INTERNAL USE

  
 

 
  
 COPYRIGHT NOTICE

  
 Copyright © (2001) by Citibank, N.A. 
 All right reserved. These materials are confidential and proprietary to 
 Citibank N.A.
and no part of these materials should be reproduced, 
 published in any form by any means, electronic or mechanical including 
 photocopy or any information storage or retrieval system nor should the 
 materials be disclosed to third parties without the express written 
 authorization of Citibank N.A.

  

 * 
  

 2 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 Appendix 1: Draft Layout for CCF 
  

	*	

  

 8 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

	A1.2	 Transaction Data File Layout 

  
 * 
  

 11 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

	A1.3	Hierarchy Layout 

  
 * 
  

 13 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 Appendix B: Report Templates 
  
 * 
  

 14 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

			
	Management Information System	  	 
	 SUMMARY LEVEL
	  	

  
 SUPPLIER LIST BY
VOLUME 
  
 * 
  

 15 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

			
	Management Information system	  	 
	DETAIL LEVEL	  	

  
 ACCOUNT CYCLE REPORT

  
 * 
  

 16 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

			
	Management Information System	  	 
	 DETAIL LEVEL
	  	

  
 ACCOUNT LISTING

  
 * 
  

 17 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 Schedule 4 
 GDSP Project Plan 
  
 *

  

 29 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 EXHIBIT II 
  

Citibank/TRX Non Disclosure Agreement 
 (Effective Date: October 1, 2001) 
  

 30 

 MUTUAL NON-DISCLOSURE AGREEMENT 
  
 THIS AGREEMENT, effective as of October 1,2001 between Citibank N.A. (“Citi”), a
national banking association, having an office at 111 Wall Street, New York, NY 10 _43 and Arthur H. Ltd. d/b/a TRX Data Services (“Company”) having an office at 1477 Chainbridge Road, Suite 201, McLean, VA 22101. 
  
 In consideration of the parties’ willingness to share or consider sharing their
confidential information and to enter into or consider entering into a mutually beneficial relationship, as well as other good and valuable consideration, Citi and Company agree as follows: 
  

	1.	PURPOSE. 

  
 Citi and Company wish to assure the confidentiality of certain trade secrets, information and other materials which have been or may be disclosed in the
course of their relationship or their consideration of whether to enter into a mutually beneficial relationship. The parties acknowledge that they have received access to such information in confidence, and/or may receive or obtain, further access
to information which is not available to the general public, and which must be kept confidential for regulatory, customer relations, competitive or other legitimate business reasons. 
  

	2.	CONFIDENTIAL INFORMATION. 

  
 “Confidential Information” of a party shall ____ any information, technical data or know-how unknown to the public but known to that party
including, but not limited to, information relating to trade secrets, hardware, software, screens, specifications, designs, plans, drawings, data, prototypes, discoveries, research, developments, processes, procedures, intellectual property, market
research, marketing techniques and plans, business plans and strategies, customer names and other information related to customers, price lists, pricing policies or financial information. “Confidential Information” shall include (i) any
analyses, compilations, studies or other materials prepared by the parties, their representatives or employees that embody or reveal any information falling within the definition above; and (ii) any information that the disclosing party obtained
from another party under an obligation to maintain its confidentiality. Confidential Information may be disclosed in any form, including but not limited to, oral, demonstrative, written, electronic, graphic or machine-readable form. 
  

	3.	EXCEPTIONS. 

  
 (a) Notwithstanding anything to the contrary contained herein, neither party shall have any obligation with respect to any Confidential Information of the
other 

  

 
party which, as evidenced by tangible records kept in the ordinary course of business: (i) is or becomes generally known to companies engaged in the same or
similar businesses as the parties to this Agreement on a non-confidential basis, through no wrongful act or omission of the receiving party or breach of any obligation owed to the disclosing party by any person or entity; (ii) is lawfully obtained
by the receiving party from a third party that has no obligation to the disclosing party to refrain from using or disclosing such information; (iii) is known by the receiving party prior to disclosure under this Agreement without any obligation to
maintain its confidentiality and such information was not disclosed by the disclosing party under this Agreement; (iv) is independently developed by the receiving party without reference to, use of, or reliance on Confidential Information; or (v) is
the subject of a written agreement whereby the disclosing party consents to the disclosure or use of such Confidential Information. 
  
 (b) If the receiving party or any of its representatives shall be under a legal obligation in connection with an administrative or judicial proceeding to
disclose any Confidential Information, the receiving party shall give the disclosing party prompt notice thereof so that the disclosing party may seek a protective order and/or waive the duty of nondisclosure; provided that in the absence of such
order or waiver, if the receiving party or any such representative shall in the opinion of its counsel, stand liable for contempt or be likely to suffer other censure or penalty for failure to disclose, disclosure pursuant to the order of the
applicable tribunal may be made by the receiving party or its representatives to the extent necessary to prevent any such finding of contempt or other penalty without liability under this Agreement. If disclosure is necessitated as provided for in
this subparagraph, the receiving party shall make every reasonable effort to preserve the secrecy of the Confidential Information and limit the scope of the disclosure, including but not limited to, seeking an appropriate protective order limiting
use or disclosure of the information outside the proceeding. 
  

	4.	PROTECTION OF CONFIDENTIAL INFORMATION. 

  
 (a) Each party will only use Confidential Information for the benefit of and in furtherance of its relationship with the other party or to assess whether
to enter into a mutually beneficial relationship with the other party, and shall not disclose Confidential Information to any third party. Each party agrees to protect Confidential Information from disclosure to anyone other than its directors,
officers, employees, Affiliates, and subcontractors who have a business-related need to have access to such Confidential Information in connection with permissible uses of Confidential Information, and who have entered into agreements with the
receiving party binding them to the confidentiality provisions of this Agreement or substantially equivalent measures. Each party further agrees 

  

 
to promptly notify the other party in writing of any unauthorized misappropriation, disclosure or use of the other party’s Confidential Information by
any person which may come to its attention and to take all steps reasonably requested by the disclosing party to limit, stop or otherwise remedy such misappropriation, disclosure or use. Nothing in this paragraph shall be construed to limit either
party’s right to take any action it deems necessary to protect its Confidential Information. 
  
 (b) Each party will only copy or reproduce Confidential Information as necessary for its use under the terms of this Agreement, and each such copy or
reproduction will be marked with and/or will display the same proprietary notices that appear on the originals. 
  

	5.	AFFILIATES. 

  
 For purposes of this Agreement, “Affiliates” are those companies, existing or future, owning or owned by, either directly or indirectly, or
controlling, controlled by or under common control with a party. For the purposes of this Agreement, the term “Citi” includes Citi Affiliates. 
  

	6.	PUBLICITY. 

  
 The parties agree not to issue or release any articles, advertising, publicity or other matter relating to this Agreement or mentioning or implying the
name of the other party or its Affiliates or the subject matter of this Agreement without the written consent of the other party, except as may be required by law, and then only after providing the other party with an opportunity to review and
comment thereon, 
  

	7.	TERM / RETURN OF MATERIALS. 

  
 (a) The obligations under the Agreement shall continue for three (3) years following termination or expiration of the relationship between Citi and
Company, or, if no such relationship is formed, for three (3) years following the last communication between Citi and Company in connection with consideration of entering into a mutually beneficial relationship, provided, however, that obligations
under this Agreement regarding any information constituting trade secrets (as defined by applicable law) shall continue for as long as the information in question remains a trade secret. 
  
 (b) Upon request by the disclosing party at any time, the receiving party shall promptly return or submit any documents or
materials (including electronically- 

  

 
stored materials), and any copies thereof, that contain, refer to, reflect or reveal Confidential Information, which shall at all times remain the sole and
exclusive property of the disclosing party. 
  

	8.	INJUNCT1VE RELIEF. 

  
 The unauthorized disclosure or use of any Confidential Information would cause immediate and irreparable injury to the disclosing party and/or its
Affiliates which could not be adequately compensated by monetary damages. Each party therefore acknowledges that a disclosing party and/or its Affiliates are entitled to any temporary or permanent injunctive relief necessary to prevent such
disclosure or use, or threat of disclosure or use. 
  

	9.	OWNERSHIP. 

  
 (a) No license to the receiving party under any trademark, patent, copyright or any other intellectual property right is either granted or implied by the
disclosure of Confidential Information to such party. None of the Confidential Information which may be disclosed to the receiving party shall constitute any representation, warranty, assurance, guarantee or inducement by the disclosing party of any
kind including but not limited to representations, warranties, assurances, guarantees or inducements with respect to the non-infringement of trademarks, patents, copyrights or any other intellectual property rights, or of other rights of any person
or entity. 
  
 (b) All Confidential Information, copies or
reproductions thereof, and all information and material that derives from it, shall be and will remain the sole and exclusive property of the disclosing party until and unless some other written agreement is made regarding the Confidential
Information. This Agreement does not transfer any license or other right to use the Confidential Information other than as proscribed in this Agreement, and does not obligate either party to provide any such rights in the future. 
  

	10.	NO COMMITMENT. 

  
 Subject to the undersigned’s confidentiality obligations under this Agreement, this Agreement does not obligate either party to enter into or
continue a binding business relationship with the other party, and nothing contained herein shill be deemed or construed to preclude either party from independently pursuing any opportunities discussed with the other party (alone, or in connection
with any other party). 
  

	11.	NO EXPORT OUTSIDE U.S. 

  
 In addition to and without limitation of any obligations under this Agreement: 
  

	 	(a)	The parties agree they will not, without the prior written consent of the other party, transmit, directly or indirectly, the Confidential Information received under this Agreement
or any portion thereof to any country outside the United States. 

  

	 	(b)	The parties agree that, unless prior written authorization is obtained from the disclosing party and from the United States Department of Commerce or other relevant agency of the U.
S. Government, the receiving party will not knowingly reexport, directly or indirectly, the Confidential Information — or allow the direct product of such Confidential Information to be exported, directly or indirectly, in violation of United
States export laws. 

  

	12.	NOTIFICATION. 

  
 All notices provided for in this Agreement shall be in writing and shall be sent by registered or certified mail to: 
  

			
	If to Citi	  	If to Company:
	 *
	  	*
	 Citibank, N A.
	  	Attn: Christopher Brittin
	 111 Wall Street
	  	TRX Data Services
	 New York, NY 10043
	  	1477 Chainbridge Road, Suite 201
	 	  	McLean, VA 22101

  
 The parties agree that
any change in the information listed in this Articles will be promptly disclosed in writing to the other party and will be effective only on receipt of such written notification. 
  

	13.	GENERAL PROVISIONS. 

  
 (a) This Agreement shall be governed by and construed and enforced exclusively in accordance with the laws of the State of New York as if this Agreement
were made in New York for performance entirely within the State of New York. 
  
 (b) The provisions of this Agreement that by their sense and context are meant to survive the expiration or sooner termination of the Agreement shall so survive, including but not limited to confidentiality and export
provisions. 
  

 * CONFIDENTIAL TREATMENT REQUESTED 

 (c) This Agreement contains the full and complete understanding of the panics with respect to the subject
matter of this Agreement, and supersedes all prior representations and understandings, whether oral or written. 
  
 (d) If any provision of this Agreement is invalid or unenforceable under applicable law, that provision shall be enforced to the maximum extent possible
and the remaining provisions shall remain in full force and effect. 
  
 (e) This Agreement shall be binding on the parties and their respective successors and assigns. Neither party may assign all or any portion of this Agreement or any rights or obligations hereunder without the prior written consent of the
other party and any such attempted assignment shall be void. Notwithstanding the foregoing, Citi may assign all or any portion of this Agreement to an Affiliate upon notice to Company of such assignment. 
  
 (f) Modification or waiver of any provision of this Agreement shall be
effective only if such modification or waiver is in writing and signed by a duly authorized officer of the party against whom enforcement is sought. 
  
 (g) This Agreement is without prejudice to any rights either party may have under patent, trademark, copyright, trade secret or other applicable law.

  
 (h) This Agreement may be executed in several counterparts,
all of which taken together shall constitute one single Agreement between the parties. 
  
 In Witness Whereof, the parties to this Agreement, through their duly authorized officers, have executed this Agreement as of the day and year first set forth below. 
  

									
	 TRX Data Services
	 	 	 	 Citibank, N.A.

					
	By:	 	 /s/ Christopher M. Brittin
	 	 	 	By:	 	 /s/ Jack Slavinski

	 Name:
	 	 Christopher M. Brittin
	 	 	 	 Name:
	 	 Jack Slavinski

	 Title:
	 	 EVP, TRX Data Services
	 	 	 	 Title:
	 	 SVP, Citibank

	 Date:
	 	 8-Jan-2002
	 	 	 	 Date:
	 	 Jan 23, 2002

  

 Schedule 1 
  

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 PRO FORMA INVOICE FOR PROVIDER SERVICES 
 (to be type on Provider Firm’s Letterhead) 
  
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 PRO FORMA INVOICE FOR PROVIDER SERVICES, continued 
  
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 PRO FORMA INVOICE FOR PROVIDER SERVICES, CONTINUED 
  
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 EXHIBIT IV 
  
 Provider Obligations and Requirements for Processing of Personal Data 
  
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 EXHIBIT IV 

 
 Schedule 1 
  
 Technical and Organizational Security Measures 
  
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 Confidential Information of Citibank N.A., Citibank Substance Abuse Policy 
  
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 AMENDMENT 

NUMBER 1 
  
 TO 
 THE MASTER AGREEMENT 
 BETWEEN 
  
 CITIBANK, N.A. 
 AND 
 TRX DATA SERVICES, INC. 
  
 The Master Services Agreement (“Agreement”), effective as of February 1, 2002, by and between Citibank, NA. (“Citi”) and TRX Data Services, Inc.
(“Provider”), in consideration of the mutual promises of the parties is hereby amended as follows: 
  
 1. The Preliminary Statement A shall be deleted and replaced with the following: 
  
 A. Citi wishes to procure the Services and Deliverables from Provider for the benefit of its e-Business unit and its Affiliates, for good and valuable consideration, as
more fully described herein. 
  
 1. Section 2 shall be deleted and replaced with
the following: 
  
 Term/Termination

  
 A) This Agreement shall commence on the Effective Date, and shall continue in
effect unless and until terminated in accordance with the terms hereof. In the event this Agreement is terminated prior to all Services being completed under any Work Order(s), the terms of this Agreement will continue to apply with respect to such
on-going Work Order(s) until the completion thereof. 
  
 B) Citi shall have the
right to terminate this Agreement and/or any Work Order(s) in whole or in part at any time upon ninety (90) days notice specifying the extent to which the Agreement and/or any Work Order(s) is (are) terminated. If terminated pursuant to this
provision, Citi agrees to pay Provider for all costs incurred by Provider up to the effective date of termination at the agreed upon rates and expenses and limits set forth herein and in the applicable Work Order. 
  
 C) Either Party may, by written notice to the other, terminate this Agreement if the other
Party is in material breach of this Agreement. The written notice required under this Section 2 shall specify the breach on which termination is based. Following receipt of such notice, the other Party shall have thirty (30) days to cure such
breach, and the 

  

 
Agreement shall terminate in the event such cure is not effected by the end of such period. 
  
 D) Provider acknowledges that, in order to expedite and secure regulatory approval for any Service provided by Provider or otherwise respond
to recommendations of the Office of the Comptroller of the Currency and any other applicable Federal, state, or foreign banking agency, regulatory body, Commission, or Commissioner (each, an “Agency”) who regulates Citi, its Affiliates,
the Services and its Provider, or the Data, Citi may determine, in its reasonable discretion, that Citi should perform or provide some or all of the Services internally (or through an Affiliate) rather than through a third-party provider. In the
event Citi makes such a determination, Citi shall have the right to immediately terminate the Agreement; provided that Citi shall pay Provider within sixty (60) days of such termination for Services provided by Provider under this Agreement up to
and including the effective date of the termination pursuant to this Section. Any termination pursuant to this Section 2 shall be subject to the transition obligations set forth in Section 2F of this Agreement. 
  
 E) Either Party, reserving all other rights available to it at law or in equity, subject to
the terms of this Agreement, shall have the right to immediately terminate this Agreement, with respect to all or any portion of this Agreement, upon the occurrence of any one of the following: (a) the other Party becomes insolvent or admits in
writing its inability to pay its debts as they mature; (b) any voluntary proceeding of the other Party under the bankruptcy laws or proceeding for the appointment of a trustee in bankruptcy for such Party, which proceeding is not dismissed or
discharged within thirty (30) days thereafter, or the entry by such Party into an assignment for the benefit of such Party’s creditors; (c) liquidation, execution or seizure of substantially all of the assets of such Party, (d) corporate
dissolution of such Party; or (e) with respect to Citi, (i) any quarterly, annual or other periodic report required to be filed by Provider with the Securities and Exchange Commission or other financial report or statement otherwise provided to Citi
hereunder contains an auditors opinion that indicates substantial doubt about the Provider’s ability to continue as a going concern;. 
  
 F) If, in the event of termination of this Agreement for any reason, Citi chooses to continue with services that replace the Services or part thereof, itself, through an
Affiliate or through a third-party provider other than Provider (a “Transition”), Citi may request an extension of this Agreement, and Provider shall continue to perform hereunder for a period of up to 180 days from the date Citi
provides notice of termination to Provider (the “Transition Period”), provided that Citi compensates Provider for the reasonable costs of such Services as are mutually agreed upon by the parties in a detailed Transition Plan
pursuant to the requirements set forth in this Section F, in order to allow the orderly migration and transition of the Services to Citi, its Affiliate and/or a third party designated by Citi; provided that if the Transition is not completed
within the Transition Period, the Parties shall negotiate in good faith an extension of the Transition Period. Provider’s quality and performance during the Transition Period shall be at a level commensurate with its provision of the Services
as required under this Agreement, and Provider shall continue to perform all of its obligations under this Agreement and provide 

  

 2 

 
the Services in accordance with the terms of this Agreement during any Transition Period; Provider shall, upon Citi’s request, provide reasonable
assistance to Citi to complete any such Transition. “Reasonable assistance” shall include, as requested by Citi, and to the extent permitted under applicable law, any reasonable technical and training support required to complete the
Transition in a smooth and orderly fashion and without interruption of the Services being provided to Citi, including, without limitation, assistance with transitioning and formatting data, revising and testing interfaces and training Citi, its
Affiliate(s) and/or any third party designated by Citi to conduct the services to replace the Services. As soon as possible following the Effective Date, and in any event no later than ninety (90) days following the Effective Date of a new Work
Order, the Parties shall agree to a reasonably detailed plan pursuant to which Provider shall provide Transition assistance when requested by Citi pursuant hereto, which such plan shall be attached hereto as a Schedule to this Amendment (the
“Transition Schedule”), and may be updated or modified from time to time as mutually agreed in writing by the Parties. Provider shall provide Citi with the necessary reasonable resources as set forth in the Transaction Schedule incurred in
connection with Provider’s provision of transition assistance hereunder. 
  
 G. Upon completion of any Project or upon any termination of this Agreement, Provider agrees that its employees, subcontractors and agents shall turn over to Citi the Work Product and Citi Confidential Information, as hereinafter defined,
in their then current condition and shall return to Citi all documents, data and materials and copies thereof supplied to Provider in connection with this Agreement, provided, however, Provider may retain copies of such documents as it deems
necessary to verify the nature and extent of the Services provided by it hereunder, and provided further that any such retained documents will remain subject to the confidentiality and non-disclosure provisions of this Agreement. 
  
 2. Section 6 Proprietary Rights, subsection A “definitions”, subsection (ii) shall
be deleted and the following shall be added: 
  
 (ii) “Data” shall mean
all information, whether or not Confidential Information, stored in or processed by software or systems by or on behalf of Citi and its Affiliates, or any customers, vendors, or third party service providers of Citi and its Affiliates, and any
information derived therefrom including Data stored or processed by Provider’s system; 
  
 3. Section 6 Proprietary Rights, subsection B, “Citi’s Ownership Rights, subsection (ii) shall be deleted and subsection (iii) shall be renumbered subsection (ii). 
  
 4. Section 6 Proprietary Rights, subsection C, “Assignment of Rights to Data” shall
be deleted and the following shall be added: 
  
 C. Control of Data/Assignment of
Rights to Data 
  
 (i) Citi shall exercise sole and exclusive control over any and
all Data provided to Provider or derived therefrom. Provider may use the Data solely for the purposes authorized by Citi or its designated Affiliates, in connection with the provision of the Services specified in a Work Order or as otherwise
permitted by this Agreement. 
  

 3 

 Provider may not use the Data for any other purpose. The Data shall be treated as Confidential Information, (ii) Provider
hereby irrevocably grants, assigns and transfers to Citi and its Affiliates all rights and interest of any kind including any U.S. or foreign intellectual proprerty rights in the Data produced pursuant to this Work Order. 
  
 4. Section 11 shall be amended, and a new Subsection G shall be added: 
  
 “Upon request by Citi, Provider shall furnish to Citi a copy of
Provider’s i) quarterly financial statements; and ii) an audited annual financial report commencing with the Effective Date of the Agreement. 
  
 5. Section 13 B shall be deleted and replaced with the following: 
  
 Export/Import. Provider hereby represents and warrants that it is, and will remain in compliance with the requirements of all applicable export and import laws and
regulations, including but not limited to the U.S. Export Administration Regulations and International Traffic in Arms Regulations, and applicable directives and regulations, ordinances, or laws in the performance of Services under this Agreement.
Such requirements include, but are not limited to, obtaining all required authorizations or licenses or otherwise complying with restrictions on regulatory authorizations for the export, or reexporti of any controlled item, product, article,
commodity, software or technology. Without limiting the generality of the foregoing, Provider hereby represents and warrants that (i) it has not been, and is not currently, debarred, suspended or otherwise prohibited or restricted from exporting,
reexporting, receiving, purchasing, processing or otherwise obtaining any item, product, article, commodity, software or technology regulated by any agency of the United States; and (ii) Provider will not export or reexport, directly or indirectly,
any software or technology received from Citi or allow the direct product thereof to be exported or reexported, directly or indirectly, to (a) any country in Country Group E:2 of the Export Administration Regulations of the Department of Commerce
(currently Libya and Cuba) or any other country subject to sanctions administered by the Office of Foreign Asssets Control (currently Iran, Iraq, Sudan, and Syria); or (b) any non-civil (i.e. military) end-users for any non-civil end-uses in any
country in Country Group D:1 of the Export Administration Regulations (currently Albania, Armenia, Azerbaijan, Belarus, Bulgaria, China (PRC), Cambodia, Estonia, Georgia, Kazakhstan, North Korea, Kyrgystan, Laos, Latvia, Lithuania, Macau, Moldova,
Mongolia; Romania, Russia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan and Vietnam). Provider further agrees to be bound by any future modifications of the foregoing list of restricted destinations by amendments to the U.S. Export Administration
Regulations or other U.S. government agencies. It is understood that countries other than the U.S. may restrict the import or use of strong encryption products and may restrict exports, and Provider agrees that it shall be solely responsible for
compliance with any such import or use restriction. Provider agrees to indemnify and hold Citi harmless from 

  

 4 

 
any costs, penalties, or other losses caused by, or related to, any violation or breach of this provision. This provision shall survive any termination of
this Agreement. 
  
 6. Section 15 shall be deleted and replaced with the
following: 
  
 Publicity/ Use of Proprietary
Marks 
  
 Provider agrees not to use the name, brand names, trademarks, or
logos of Citi or any of its Affiliates as a reference or in any sales or marketing publication or advertisement including internal and external publications without the prior written consent of Citi. Provider also agrees not to make any public
disclosure except as may be legally required, relating to this Agreement, or Citi or its Affiliates without obtaining the prior written consent of Citi. 
  
 7. The following Section will replace Section 19 
  
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 8. A new Section 20, Audit, shall be added as follows: 
  
 Audits 
  
 Subject to the terms contained in this Section 20, Citi or its Affiliate shall have the right to conduct internal and external audits of Provider and
on-site quality assurance reviews (“Audits”) under this Agreement. Provider shall provide to the internal and external auditors and personnel of Citi and Citi’s Affiliates, and any examiners or agents from any regulatory body
asserting jurisdiction over the business of Citi or any of Citi’s Affiliates (“Auditors”), all third party audit and examination reports prepared by regulatory examiners and independent public accountants of Citi, to the extent such
reports are available to Provider, and shall grant such auditors, personnel, examiners and agents reasonable access to Provider (including, without limitation, to Provider’s records, systems, system architecture, controls, Data and Data Center
Security access and maintenance, processes, policies and procedures) and to the data center from which Provider provides the Services for the purpose of performing audits or examinations of Provider or Provider’s Affiliates, including, without
limitation, any Agency examination under 12 U.S.C. §1867(c). Provider shall cooperate and provide to such Auditors, personnel, examiners and agents, in a timely manner, all such assistance as they may reasonably require in connection with any
such audit or examination. Any audit rights hereunder shall be subject to the following, except to the extent otherwise required or permitted under Applicable Law, or to ensure Citi’s, or their Affiliates’ compliance with applicable law.
Citi shall pay for all reasonable costs incurred by Citi, any Affiliate in connection with any Audit conducted pursuant to this Section. Citi shall notify Provider, to the extent reasonably possible, in writing at least ten (10) business days prior
to the commencement of any Audit to the extent known in advance by Citi; the Audit shall occur during normal business days and times of Provider, except where prior notice for the type of Audit in question requires otherwise; and Citi Affiliates,
prior to engaging in any Audit hereunder, shall use reasonable efforts to first obtain any available information collected by Citi in its previous Audits), to the extent applicable. In the event any audit 

  

 6 

 
reveals deficiencies under this Agreement, Citi shall have a right to obtain applicable documentation regarding the resolution by Provider of any such
deficiencies and shall have the right to inspect the operating practices, records and facilities of Provider, including the data center and any other processing facility, with regard to the resolution of such deficiencies. 
  
 9. The provisions of the original Section 19 of the Agreement shall become Section 23.

  
 10. The provisions of the original Section 19: Sections titled “Force
Majeure and Transition shall be deleted. 
  
 11. A new Section 21 shall be added
and titled: “Force Majeure” and read as follows: 
  
 Force Majeure 
  
 For the purposes of this
Agreement, “Force Majeure Event” shall include only any event, condition or circumstance set forth in the following sentence; provided that such event, condition or circumstance is beyond the control of the Party affected
(the “Affected Party”) and that, despite all efforts of the Affected Party to prevent it or mitigate its effects, such event, condition or circumstance prevents the performance by such Affected Party of its obligations hereunder.
Only the following events may be considered Force Majeure Events under this Agreement: (i) explosion and fire; (ii) flood, earthquake, storm or other natural calamity or act of God; (iii) strike or other labor dispute; (iv) war, insurrection, acts
of terrorism or riot; (v) acts of, or failure to act, by any governmental authority; and (vi) changes in law. 
  
 Obligations Under Force Majeure 
  
 If an Affected Party is rendered unable, wholly or in part, by a Force Majeure Event, to carry out some or all of its obligations under this Agreement, then, during the
continuance of such inability, the obligation of such Affected Party to perform the obligations so affected shall be suspended. 
  
 The Affected Party shall give written notice of the Force Majeure Event to the other Party (the “Unaffected Party”) as soon as practicable after such
event occurs (but in no event more than five (5) days), which notice shall include information with respect to the nature, cause and date of commencement of the occurrence(s), and the anticipated scope and duration of the delay. Upon the conclusion
of a Force Majeure Event, the Affected Party shall, as soon as possible, take all reasonably necessary steps to resume the obligation(s) previously suspended. 
  

Notwithstanding the foregoing, an Affected Party shall not be excused under this Section 20 for (i) any non-performance of its obligations under this Agreement having
a greater scope or longer period than is justified by the Force Majeure Event, or (ii) for the performance of obligations that arose prior to the Force Majeure Event. Nothing contained herein shall be construed as requiring an Affected Parry to
settle any strike, lockout or other labor dispute in which it may be involved. 
  

 7 

 Notwithstanding the foregoing, Provider’s performance of any of its obligations under this Agreement shall not be
suspended or excused pursuant to this Section 21 unless Provider has, at all times during the term of this Agreement, maintained acceptable disaster recovery capabilities as required by Section 22 of this Agreement. 
  
 Extended Force Majeure. Either Party may terminate this Agreement upon thirty (30) days’
prior written notice to the other Party if a Force Majeure Event prevents the other Party from substantially performing its obligations hereunder for a cumulative period of thirty (30) days or more; provided that strikes or other labor
disputes shall be disregarded in determining such cumulative period. 
  
 12. A new
Section 22 shall be added as follows: 
  
 Disaster Recovery Plan 
  
 Throughout the Term of the Agreement
and Work Order, Provider shall maintain a written disaster recovery plan (the “Disaster Recovery Plan”) and the capacity to execute such plan, which plan Provider shall provide to Citi for review and approval by Citi within ten (10)
days of the Effective Date of this Agreement or as maybe specified within a particular Work Order, and which such plan shall at all times comply with Citi Information Security Office requirements made known to Provider and applicable law. Under no
circumstances shall Provider be excused from implementing the Disaster Recovery Plan in the event of a disaster, except in circumstances of a Force Majeure Event making such implementation impossible. Citi may request additional changes or
inclusions be made to the Disaster Recovery Plan as a result of the parties entering into new Work Orders. 
  
 On an annual basis, upon any material change to such Disaster Recovery Plan or as otherwise requested by Citi, Provider shall provide Citi with a copy of Provider’s most current Disaster Recovery Plan. No change
to such Disaster Recovery Plan shall be implemented without Citi’s prior written approval. Provider shall conduct testing of the Disaster Recovery Plan not less frequently than annually (and in any event, upon any material change to the
Disaster Recovery Plan) and shall promptly thereafter provide to Citi a detailed report regarding the Disaster Recovery Plan test results. 
  
 Upon the occurrence of any disaster requiring use of Provider’s Disaster Recovery Plan, Provider shall promptly notify Citi of same, and Provider shall provide to
Citi, equal access as Provider’s other customers in the provision of the Services. If Citi reasonably determines that Provider has not or cannot put its Disaster Recovery Plan in place quickly enough to meet Citi’s needs or is otherwise
unable to provide equal access to such products or services, in addition to providing Citi with a right of termination under Section 2, Provider shall promptly assist and support Citi in seeking such Services from an alternative source and provide
transition assistance as described in Section 2 F. 
  

 8 

 13. Section 22: Survival shall read as follows: 
  
 The provisions of this Agreement that by their nature and content are intended to survive the performance thereof, shall so survive the
completion and termination of this Agreement. Without limiting the generality of the foregoing, Sections 6,7,8,9,12,13,15,16,18,19,20,21,22 and 23 of this Agreement shall so survive. 
  
 All other provisions of the Agreement remain unchanged and in full effect. 
  

									
	 UNDERSTOOD AND AGREED:
	 	 	 	 
			
	 CITIBANK, N.A.
	 	 	 	 TRX DATA SERVICES INC.

					
	Signature:	 	/s/ John Wizeman	 	 	 	Signature:	 	/s/ Susan R. Hopley
	 Printed Name:
	 	 John Wizeman
	 	 	 	 Printed Name:
	 	 Susan R. Hopley

	 Title:
	 	 Managing Director
	 	 	 	 Title:
	 	 EVP/GM

	 Date:
	 	 Jan 10, 2003
	 	 	 	 Date:
	 	 Dec 16, 02

  
 JOHN
WIZEMAN, VP 
 Division Executive 
 Global Procurement Services 
 718-765-6511 
 Pers. I.D: 66488 
  

 9 

 Addendum to Master Services Agreement between TRX and Citibank N.A., having an effective date of February
1, 2002. 
  

			
	EXHIBIT VI	  	WORK ORDER for - TRX DATATRAX Ad-Hoc Reporting of the Citi Global Data Repository (GDR)
		
	Schedule 1	  	DATATRAX Reporting Parameters
		
	Schedule 2	  	DATATRAX Reporting Pricing Schedule

  
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 *        CONFIDENTIAL TREATMENT REQUESTED 

 Addendum to the Contract 
  

			
	Exhibit V	  	WORK ORDER FOR ONGOING TRX GLOBAL DATA SERVICES
		
	Schedule 1	  	Work Order for Ongoing Data Services
		
	Schedule 2	  	Pricing Schedule

  
 * 
  

 *        CONFIDENTIAL TREATMENT REQUESTED 

 EXHIBIT VII 
  
 AMENDMENT 
 TO THE 
 WORK ORDER FOR TRX DATATRAX AD-HOC REPORTING OF THE CITI 
 GLOBAL DATA REPOSITORY 
  
 BETWEEN 
  
 CITICORP NORTH AMERICA, INC. (“Customer”) 
 AND 
 TRX DATA SERVICES, INC. (“Provider”) 
  
 Purpose. Customer and Provider previously entered in to an EXHIBIT VI, the Work Order for TRX Datatrax Ad-Hoc Reporting of the Citi Global Data Repository,
effective July 1, 2003 (the “Ad Hoc Work Order”). The Customer seeks to enhance the Ad Hoc Work Order by this request for Additional Services as provided for in Exhibit VI. The Provider has agreed to provide the Additional Services. This
Agreement sets forth the mutual agreement between the parties for the Additional Services and amends EXHIBIT VI as follows: 
  
 1. Pursuant to Schedule 1, of Exhibit VI, the following changes shall be made: 
  
 Section 4.0, Definitions, the following language shall be added: 
  
 Data: shall mean all information whether or not Confidential Information stored in or processed by software or systems or on behalf of Citi and its Affiliates, or any
customers, vendors, or third party service providers of Citi and its Affiliates o, and any information derived therefrom including Data stored or processed by PROVIDER’S system(s). 
  
 Section 7.3.1.1., shall be deleted and the following inserted as the new Section 7.3.1.1: 
  
 * 
  

 *        CONFIDENTIAL TREATMENT REQUESTED 

 * 
  

 *        CONFIDENTIAL TREATMENT REQUESTED 

 * 
  
 6. The Amendment shall take effect upon execution by the parties. 
  
 7. All other terms of Exhibit VI remain unchanged and in full effect. 
  

					
	 TRX DATA SERVICES, INC.
	 	 	 	 CITICORP NORTH AMERICA, INC.

			
	 /s/ Scott Hancock
	 	 	 	 /s/ Michael Valentini

	 Signature
	 	 	 	 Signature

			
	 Scott Hancock
	 	 	 	 Michael Valentini

	 Name
	 	 	 	 Name

			
	 EVP Operations
	 	 	 	 VP

	 Title
	 	 	 	 Title

			
	 6/7/04
	 	 	 	 6/21/04

	 Date
	 	 	 	 Date

  

 *        CONFIDENTIAL TREATMENT REQUESTEDAmended and Restated Service Agreement

 Exhibit 10.48 
  
 AMENDED AND RESTATED 
 EXPEDIA, INC. / 
 TRX, INC. 
 SERVICE AGREEMENT 
  
 This Amended and Restated Service Agreement (the “Agreement”) is entered into by and between Expedia, Inc., a Washington corporation (“Expedia”), and TRX, Inc., a Georgia corporation
(“TRX”) to be effective as of November 1, 2003 (“Effective Date”). 
  
 WHEREAS, TRX is a fully-appointed ARC/IATA full service travel agency engaged in the general business of arranging, planning, reserving, handling en route changes and ticketing of domestic and international
passenger transportation, lodging, car rentals and other ancillary services; 
  
 WHEREAS, Expedia is a leading travel agency that provides travel services over the telephone and via the Internet under the name “Expedia,” (referred to herein as “Expedia Travel”) but such
name may change from time to time and the term “Expedia Travel” as used herein shall be deemed to refer to all future versions of “Expedia Travel”, regardless of the name or distribution channel through which its services are
offered and includes without limitation any and all additional, follow-on, successor or replacement versions of such service, provided that such service is owned by Expedia. 
  
 WHEREAS, Expedia has requested that TRX provide, and TRX has agreed to provide, certain travel fulfillment services
and other services to the customers of Expedia Travel; and 
  
 WHEREAS, this Agreement amends and restates that certain Microsoft Corporation/ WorldTravel Partners Service Agreement, effective as of October 9, 1996, by and between Microsoft Corporation, a Washington corporation (“MS”),
and WorldTravel Partners, L.P., a Georgia Limited Partnership (“WTP”), which was subsequently amended by that certain Amendment Number 1, effective as of January 1, 1999, by and between MS, and WorldTravel Technologies, L.L.C., a Georgia
Limited Liability Company (“WTT”), which was further amended by that certain Amendment Number 2, effective as of July 1, 2000, by and between Expedia and TRX, and which was further amended by that certain Amendment Number 3, effective as
of March 1,2001 by and between Expedia and TRX. 
  
 NOW,
THEREFORE, in consideration of the mutual covenants herein, the parties hereby agree as follows: 
  
 1. TRX Services. 
  
 (a)
TRX agrees to provide travel fulfillment, en route assistance, quality control and other services, including without limitation those identified in Exhibit A (the “Services”) to customers of Expedia Travel, on the terms and
conditions provided herein in accordance with (i) Expedia standard customer service policies and procedures as detailed in documentation provided by Expedia to TRX (including, without limitation, Expedia policies set forth in Exhibit D ((the
“Expedia Policies”)), which may be modified by Expedia from 

 
time to time in its sole discretion; and (ii) the performance requirements set forth in Exhibit B (“Service Process Requirements”). TRX
shall have sixty (60) days from the date of its receipt of modifications to any of the foregoing document(s) to conform to modified requirements, as applicable. The parties have mutually prepared a procedures manual and will maintain such manual,
setting forth detailed procedures to implement the Services. 
  
 (b) TRX may subcontract collection services to a third party so long as (i) Expedia, at its discretion, may elect at any time to assume responsibility for collection, (ii) TRX obtains Expedia’s prior consent for settlements of * and
(iii) in the event the subcontracted collection services are not effective, TRX and Expedia shall discuss appropriate corrective steps. TRX may also select vendors to provide services relating to the Services so long as such vendors are not directly
servicing customers of Expedia Travel. TRX shall remain fully responsible and accountable for the performance of its subcontractors and vendors. Unless otherwise expressly set forth in this Agreement, TRX will not otherwise subcontract any of its
obligations hereunder without the prior written approval of Expedia. 
  
 (c) TRX agrees that it shall assign to Expedia Travel at least one person at the Druid Hills Facility who is qualified by ARC to perform management and/or ticketing functions (“ARC Qualifiers”). Such ARC Qualifiers shall be
dedicated to providing only services for or on behalf of Expedia Travel, and shall not accept telephone calls or other communications or provide any services for any third party product(s) or service(s) without the express written consent of
Expedia. 
  
 (d) Expedia shall maintain an ARC number or numbers
solely for the provision of Services under this Agreement, which shall remain the property of Expedia in the event of termination or expiration of this Agreement. TRX agrees to use the ARC and BSP numbers assigned to Expedia or to TRX (including
those numbers assigned to TRX “Doing Business As Expedia”) when providing the Services under this Agreement, and to charge the appropriate travel industry supplier the Expedia negotiated commission and/or transaction fee when booking
reservations, as detailed in Exhibit A, with the exception of certain international itineraries as described in the following Section l(e). TRX agrees to deposit daily to the Expedia bank account all transaction fees and/or commissions earned
and received on reservations made using the Expedia ARC and BSP numbers. If TRX or any of its agents, contractors or subcontractors utilize an ARC or BSP number assigned to TRX when booking a reservation for a customer who originally sought a
reservation through Expedia Travel, all supplier transaction fees and/or commissions resulting there from shall be promptly transferred to the Expedia bank account. 
  
 (e) TRX agrees to provide travel fulfillment for travel involving international itineraries as described in Exhibit
A. TRX will provide separate accounting for commissions earned on such transactions, as set forth in Exhibit F (“Reports”), and will deposit * of such commissions earned and received, within forty-eight (48) hours of receipt, to
the Expedia bank account. 
  
 (f) TRX agrees to use its best
efforts and most capable technical expertise to resolve customer complaints, meeting or exceeding the performance requirements as set 

  

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 *        CONFIDENTIAL TREATMENT REQUESTED 

 
forth in Exhibit B. In the event TRX is unable to resolve a problem, TRX may escalate the problem to Expedia-designated representative(s) in
accordance with applicable procedures. 
  
 (g) TRX shall provide,
maintain and staff a sufficient number of travel fulfillment facilities to provide the Services set forth in Exhibit A (the “Facilities”). Expedia will own the Expedia Travel toll-free number and any and all software and equipment
provided by Expedia at the Facilities. TRX will install and maintain all of the software, hardware and telecommunications equipment at the Facilities except for any software, hardware and equipment provided and maintained by Expedia. 
  
 (i) It is understood that TRX will provide leasehold
improvements, telecommunication systems, furniture and fixtures, and proprietary software (such as CoRReTM) and, as between the parties, this software and equipment will be owned by TRX. 
  
 (ii) TRX will maintain an Automatic Call Distribution (“ACD”) system capable of providing the information identified in
Exhibit F to Expedia in a format designated by Expedia. If TRX changes its current ACD system or adds facilities, TRX will ensure that any such new ACD system is capable of providing the information set forth in Exhibit F. TRX shall
provide Expedia with standard specifications and documentation from its ACD system with respect to the Services provided by TRX under this Agreement. 
  
 (iii) The parties acknowledge and agree that Expedia owns the Expedia Travel toll-free numbers, including but not limited to, 888EXPEDIA
and 800EXPEDIA and the local Expedia Travel phone numbers. 
  
 (h)
At Expedia’s discretion, with reasonable advance notice, Expedia reserves the right to make onsite visits to all sites where TRX provides the Services under this Agreement. In connection with such visits, TRX will provide to Expedia, as and
when required by Expedia, access for a reasonable number of Expedia personnel to office premises at the sites equipped with standard office equipment as available to personnel of TRX in proximate offices, at no charge. 
  
 (i) TRX will ensure that all its employees and Expedia-permitted contractors
and subcontractors performing any Services hereunder agree to undertake and successfully complete all training programs provided by Expedia with respect to the Services as Expedia in its sole discretion deems necessary to prepare TRX to provide the
Services outlined in this Agreement. Training will be conducted at a mutually agreed upon facility where Expedia shall provide “train-the-trainer” training at no charge to TRX, except that all travel, accommodation and related expenses for
TRX employees and employees of contractors or subcontractors shall be the responsibility of TRX, or such contractors or subcontractors, respectively. TRX acknowledges and agrees that as a result of Expedia providing “train-the-trainer”
training, TRX shall be responsible for internal and ongoing training of its personnel after receiving initial “train-the-trainer” training. TRX will designate one (1) ongoing trainer. Expedia agrees to provide the necessary training
materials, for limited duplication, 

  

 3 

 
upon request by TRX and following Expedia approval, to be used by TRX to provide training as required under the terms of this Agreement. 
  
 (j) TRX shall comply with all applicable reporting requirements by providing
Expedia with the reports specified in Exhibit F, if any, and other information reasonably requested from time to time with respect to the Services performed. All Reports shall be complete and accurate. Each Report, whether in electronic or
paper format, shall meet the standard Report requirements identified for the Report in Exhibit For as specifically requested by Expedia from time to time. TRX shall deliver each Report, and all supporting documentation therefore,
within the time and date specified in Exhibit F or as reasonably requested by Expedia from time to time. TRX shall correct any errors in a Report within three (3) business days following Expedia’s notice specifying the item in respect of
which an error may have occurred. Expedia shall provide reports to TRX as described in Exhibit F. 
  
 (k) Nothing contained in this Agreement shall give TRX or its agents or contractors, the right to use, modify, reproduce, distribute and/or publish any
Expedia Travel customer records, including without limitation reservations, service records or customer complaints resolved by TRX during the fulfillment of TRX obligations hereunder, all of which shall be considered Confidential Information under
Section 10 of this Agreement. 
  
 (l) TRX must maintain the
previously provided documented disaster recovery plan, which sets forth the implementation and management of disaster recovery procedures. At a minimum, the disaster recovery plan shall include the following: 
  
 Recovery Plan: 
 Contact emergency services, as needed. 
 Contact EXPEDIA NOC and notify them of the nature of the problem, the estimated 
 length of the problem and the estimated impact on
service delivery. 
 Contact site and notify them of the same items as in #1 and #2, above 
 Contact Expedia Customer Service management via e-mail and voicemail and notify 
 them of the same items as in #1 and #2, above 
 Work to estimate length and severity of problem to determine what level of response 
 is needed. 
  
 (m) * 
  
 (n) The technology to be provided by TRX for purposes of this Agreement shall meet the requirements set forth by Expedia as
provided from time to time. In the event that such communication methods or updated technology requirements cannot be met without a material increase in TRX’s costs, then Expedia shall be responsible for its pro-rata share of such increased
costs (i.e., TRX is using the communication methods and technology to 

  

 4 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 
support other customers). In addition, in the event that Expedia obtains and provides TRX with software for use in connection with this Agreement, TRX hereby
agrees to deploy such software and to make any changes necessary in equipment and hardware to utilize such software. Expedia agrees to reimburse TRX for any reasonable costs associated with the deployment and maintenance of such software.

  
 (o) TRX grants to Expedia the rights set forth in
Appendix 1 attached hereto. 
  
 (p) TRX will have
the right to perform monthly maintenance on the software, hardware and telecommunications equipment at its facilities which it uses to perform the Services. The parties acknowledge that the Services may not be available during such maintenance
period. The parties will mutually agree upon dates and times for the maintenance period, which shall not be more than four (4) hours per month and which shall occur between the hours of 12:01 a.m. ET and 7:59 a.m. ET. 
  
 2. Payment. 
  
 (a) Expedia shall be solely responsible for all Expedia Costs and Customer Charge-Backs as described in Exhibit C.

  
 (b) Expedia agrees that it will request WorldSpan or any other
GDS or vendor- specific reservation system used by Expedia to create travel reservations which are subsequently processed by TRX (“GDS/CRS Providers”) to make payments with respect to errors-made by GDS/CRS Providers system in connection
with Tickets directly to TRX and will provide reasonable assistance to TRX (to the extent requested by TRX) to collect such amount directly from GDS/CRS Providers. If GDS/CRS Providers acknowledge the errors were made by their system in connection
with Tickets, but in documentation submitted to TRX (and provided to Expedia) states that GDS/CRS Providers will not reimburse TRX the full amount for such errors because of separate financial or business arrangements with Expedia, then TRX shall
invoice Expedia for such amounts within sixty (60) days after the end of the calendar year in which the GDS/CRS Providers payments were due. 
  
 (c) Expedia shall pay TRX the fees as set forth in Exhibit C of the Agreement subject to adjustments, deductions or credits to such amounts as
provided for in this Agreement or any Exhibit hereto (the “Fees”). * The invoice shall include a statement setting forth the total number of calls handled that calendar month by TRX in connection with the Services and the applicable Fees
and any applicable Expedia Costs or Customer Charge-Backs for which Expedia is responsible in accordance with Section 2(a) of the Agreement. The statement shall include information sufficient to discern how the Fees were calculated and shall be in a
format to be provided by Expedia. Except for disputed amounts and amounts withheld in good faith by Expedia, Expedia shall pay the 

  

 5 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 
excess, if any, of the amount indicated in the invoice minus the Forecasted Fee within * after receipt of the invoice. In the event the Forecasted Fee is
greater than the amount indicated in the invoice, then TRX shall pay Expedia the excess of the Forecasted Fee minus the amount indicated in the invoice within * after receipt of the invoice by Expedia. Late payments by either party shall accrue
interest at a rate of one percent (1%) per month unless Expedia notifies TRX that Expedia disagrees with the calculation of the invoiced amount. In the event taxes are required by any U.S. (state or federal) or foreign government to be withheld on
payments made hereunder by Expedia to TRX, Expedia may deduct such taxes from the amount owed TRX and pay them to the appropriate taxing authority. Expedia shall in turn promptly secure and deliver to TRX an official receipt for any taxes withheld
that are owed by TRX. Expedia will use reasonable efforts to minimize such taxes to the extent permissible under applicable law. 
  
 (d) * 
  
 3. Ownership and License Grants. 
  
 (a) Use of Expedia Name. This Agreement does not constitute a trademark or service mark license. As of the Effective Date, Expedia shall be deemed to have granted TRX a non-exclusive, personal, non-transferable, non-assignable,
royalty-free license to use the Expedia® name
solely in conjunction with answering incoming calls from, making outbound callbacks to, and providing travel documents to Expedia Travel customers as necessary for providing Services pursuant to the terms of this Agreement. Such license grant shall
remain in effect while this Agreement is in good standing, but shall expire at the expiration or earlier termination of this Agreement. Specific additional terms and conditions pertaining to this license grant are set forth in Exhibit G which
is incorporated herein by this reference. TRX shall at no time in any forum identify itself as being an outsource provider for Expedia, except as approved in writing by Expedia. 
  
 (b) Customer Information. Except as otherwise provided herein, TRX acknowledges and agrees that the information
acquired by TRX in connection with the provision of Services pursuant to this Agreement, including without limitation customer and prospect information, sales information, back office and general ledger data, customer travel reservation and
itinerary information, and Expedia customer lists and updates (including customer names, addresses and telephone numbers) (collectively, “Customer Information”) shall be considered proprietary information of Expedia, including all Customer
Information stored using TRX’s travel * and all right, title and interest in the Customer Information is owned by Expedia. TRX shall use such Customer Information only as necessary to perform the Services in accordance with this Agreement and
shall maintain such Customer Information in strict confidence in accordance with the provisions of Section 10 hereof. Upon request from Expedia, TRX shall provide Expedia with any or all Customer Information in TRX’s possession. Upon
termination or expiration of this Agreement, TRX shall within ten (10) days thereafter provide Expedia with all documents and materials containing Customer Information 

  

 6 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 
(including data stored or maintained in electronic format, whether or not created or stored using Travel Man), together with all other materials and property
of Expedia, which are in its possession or under its control. 
  
 (c) Custom Tools. At the sole discretion of Expedia, Expedia may grant TRX a nonexclusive, personal, non-transferable, non-assignable, royalty-free license to access and use certain software tools (“Expedia User Management
Tools”) developed or to be developed by Expedia and to be identified from time to time during the term of this Agreement solely for the purpose of assisting TRX in providing the Services to Expedia customers under this Agreement. Upon the
expiration or termination of this Agreement, TRX’s license to use the Expedia User Management Tools will automatically terminate. 
  
 (d) Expedia Intellectual Property Rights. Expedia owns all right, title and interest in and to any software or other intellectual property it
provides to TRX during the term of this Agreement, including without limitation any and all Expedia User Management Tools, and training materials. All software so provided shall be used by TRX in accordance with the terms of the End User License
Agreement (“EULA”) accompanying the software, however, that notwithstanding any provision in a EULA to the contrary, TRX may not transfer any such software so provided. 
  
 (e) TRX Tools. Notwithstanding the foregoing, the parties hereby acknowledge and agree that, as between
the parties, TRX shall be the owner of all software tools developed by TRX or licensed by TRX, as well as methods and techniques of doing business, including patents, trade secrets and other proprietary rights associated therewith (collectively,
“TRX Tools”), during the term of this Agreement for use in providing the Services provided that TRX notifies Expedia of the existence of the same and also that Expedia agrees with TRX’s assertion in respect thereof (which agreement
will not be unreasonably withheld or delayed). TRX will be responsible for maintenance and support of all of the TRX Tools. 
  
 4. Warranties. 
  
 (a) TRX warrants that: 
  
 (i) It possesses all necessary authority to enter into this Agreement, and that by so doing it does not violate any other agreements to
which it is a party; and 
  
 (ii) The Services
will be performed in a professional manner and shall conform in all material respects with the service requirements set forth in this Agreement including, without limitation, those set forth in Exhibits A and C. TRX shall not knowingly
or negligently engage in hidden city ticketing, beyond point ticketing, cross-border ticketing and speculative or abusive bookings or other violations of any airlines’ Conditions of Carriage, tariffs and other rules and regulations. TRX shall
not perform the Services so as to knowingly and negligently be the sole cause of Expedia incurring any loss of revenue or costs not contemplated by the nature of this Agreement. The breach of the warranty set 

  

 7 

 
forth in the previous sentence will not be the basis for Expedia terminating this Agreement; and 
  
 (iii) The Services will be performed by employees of TRX
acting within the scope of their employment who have signed confidentiality agreements with TRX (with appropriate acknowledgments of confidentiality) substantially in the form attached as Exhibit I; and 
  
 (iv) In providing Services to Expedia Travel customers and
any other persons or entities, TRX shall make no representations nor undertake any obligations on behalf of Expedia concerning the Services and/or any other Expedia products or services beyond those expressly made or undertaken by Expedia Travel and
communicated to Expedia Travel customers on the Expedia Travel web site. TRX, including all of TRX’s employees and temporary employees, shall conform to all applicable laws and government rules and regulations. TRX assumes all responsibility
for providing any training that may be required to ensure compliance with such legal requirements. TRX shall offer to Expedia Travel customers only those Services authorized by this Agreement, advising customers requesting other services that
Expedia Travel does not provide such services, and then documenting and advising Expedia of all such requests; and 
  
 (v) Any and all software and materials TRX publishes or uses: in providing the Services under this Agreement do not and will not infringe
any intellectual property rights owned by Expedia or any other person or entity including, but not limited to, any copyright, patent, trademark or trade secret; and 
  
 (vi) Except as otherwise provided in this Agreement, TRX will not reproduce, sell, publish, or in any manner
commercially exploit the Expedia® name or any
information or derivatives of information acquired in connection with its provision of Services or allow such reproduction, sale, publication or exploitation by any employee or person retained for the purpose of providing such services except as
agreed to in writing by Expedia; and 
  
 (vii)
Prior to the commencement of the work to be performed hereunder and throughout the entire performance by TRX, TRX shall procure and maintain insurance adequate to cover any and all liability which TRX may incur as a result of the performance of work
included in this Agreement. Such insurance shall be in a form and with insurers acceptable to Expedia, and shall comply with the following minimum requirements: 
  
 (A) Commercial General Liability insurance of the Occurrence Form, with policy limits of not less than *
combined single limit each occurrence for Bodily Injury and Property Damage combined, and * Personal and Advertising Injury Limit. 
  

 8 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 (B) Professional Liability And Errors & Omissions Liability Insurance with policy
limits of not less than * each claim with a deductible of not more than * Such insurance shall include coverage for infringement of proprietary rights of any third party, including without limitation copyright, trade secret and trademark
infringement as related to TRX’s performance under this Agreement. Throughout the term of this Agreement, the Professional Liability And Errors & Omissions Liability Insurance retroactive coverage date will be no later than the Effective
Date of this Agreement. Upon expiration or termination of this Agreement, TRX will maintain an extended reporting period providing that claims first made and reported to the insurance company within one year after the end of this Agreement will
deemed to have been made during the policy period. 
  
 A copy of
the certificate of insurance shall be included as Exhibit H. Failure by TRX to furnish certificates of insurance or failure by Expedia to request same shall not constitute a waiver by Expedia of any of the insurance requirements set forth
herein. TRX shall notify Expedia in writing at least thirty (30) days advance if TRX’s insurance coverage is to be canceled or materially altered so as not to comply with the requirements of this section. 
  
 In the event of such failure on the part of TRX to provide the certificates
as requested herein, and in the event of liability or expense incurred by Expedia as a result of such failure by TRX, TRX hereby agrees to indemnify Expedia for all liability and expense (including reasonable attorneys’ fees and expenses
associated with establishing the right to indemnity) incurred by Expedia as a result of such failure by TRX; and 
  
 (viii) Individuals it places in contact with Expedia Travel Customer Information or Expedia Confidential Information shall not have been
convicted of a felony as an adult or released from prison within the last seven (7) years. 
  
 (ix) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRX AND ITS SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS,
IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE PRODUCTS AND SERVICES PROVIDED PURSUANT TO THIS AGREEMENT, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND (EXCEPT AS
SET FORTH IN SECTION 7(c)) NON-INFRINGEMENT. 
  
 (b) Expedia
warrants that: 
  
 (i) Any Expedia Tools
supplied, and any services performed by Expedia pursuant to this Agreement will, respectively, conform substantially to the relevant product documentation and be performed in a professional manner. 
  

 9 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 (ii) The Expedia User Management Tools do not and will not so infringe any intellectual
property rights owned by any other person or entity including, but not limited to, any copyright, patent, trademark or trade secret to the extent that TRX will be required to refrain from using such tools (and Expedia will not be able to provide
substitute technology which reasonably provides the same or similar functionality) with the overall result that TRX will not be able to reasonably perform the Services as intended herein; and 
  
 (iii) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,
EXPEDIA AND ITS SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE PRODUCTS AND SERVICES PROVIDED PURSUANT TO THIS AGREEMENT, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND (EXCEPT AS SET FORTH IN SECTION 7(d)) NON-INFRINGEMENT. 
  
 5. Personnel. 
  
 (a) TRX personnel assigned to Expedia Travel shall be employees of TRX and not employees of Expedia and shall remain under the direction and control of
TRX, subject to ARC or other regulatory requirements. These TRX personnel shall receive such salaries, compensation and benefits as TRX shall determine. TRX agrees to be responsible for all of its federal and state taxes, withholding, social
security, insurance and other benefits, and all salaries, benefits and other costs of such TRX personnel. 
  
 (b) Notwithstanding the foregoing, TRX personnel assigned to Expedia Travel shall adhere to Expedia quality control standards as set forth in Exhibit B
and be qualified to run an ARC-approved travel agency office. An ARC Qualifier must be present at the Druid Hills Facility to provide Services for Expedia Travel. 
  
 (c) Expedia shall have the option to participate in any decisions regarding any assignment of TRX personnel to Expedia
Travel. TRX acknowledges Expedia’s right to require immediate removal and prompt replacement of any TRX employee, or agent performing TRX’s obligations under this Agreement who engages in any conduct prohibited by law or inconsistent with
Expedia policy as set forth in Exhibit D. 
  
 6. Non-Competition and
Non-Solicitation. 
  
 (a) TRX personnel shall not target or
solicit Expedia Travel customers for additional travel business beyond provision of the Services governed by this Agreement, nor shall TRX use information gained in the provision of the Services to compete with Expedia Travel in providing travel
services. 
  
 (b) Notwithstanding the preceding section 6(a), TRX
shall not be prohibited from providing services to Expedia Travel customers who contact TRX independently (other than 

  

 10 

 
in conjunction with Expedia Travel), or whose names appear on mailing lists developed independently of Expedia Travel or who were customers of TRX prior to
the Effective Date. 
  
 (c) Expedia shall not solicit TRX
personnel assigned to Expedia Travel to work for Expedia without prior written consent of senior management of TRX. 
  
 (d) Expedia personnel shall not (i) target or solicit TRX customers to provide services similar to or the same as the Services, nor (ii) use information
gained pursuant to this Agreement to compete with TRX in providing services similar to or the same as the Services. 
  
 (e) Notwithstanding the preceding Section 6(d)(i), Expedia shall not be prohibited from providing services to TRX customers who contact Expedia
independently, or whose names appear on mailing lists developed independent of TRX or who were customers of Expedia prior to the Effective Date. 
  
 7. Indemnification. 
  
 (a) TRX General Indemnification. TRX agrees to indemnify, defend, and hold Expedia harmless from and against any and all claims, actions, demands,
and costs, including reasonable attorneys’ fees and expenses to the extent arising out of or in connection with third party claims as a result of the performance of the Services in breach, of this Agreement by TRX or its employees, independent
contractors or subcontractors and agents (“TRX Indemnified Claims”). Acts for which TRX shall indemnify Expedia include, but shall not be limited to, representations or obligations undertaken on behalf of Expedia concerning the Services to
customers which exceed the scope of the Services as set forth in this Agreement; any act or omission in violation of any applicable government statutes, laws, rules and regulations or industry rules and regulations; or violation of any
airline’s Conditions of Carriage, tariffs, or other rules. Omissions for which TRX shall indemnify Expedia include, but shall not be limited to, failure to report reservation information accurately and promptly to ARC. Expedia reserves the
right to control the defense of any TRX Indemnified Claim and to conduct all proceedings or negotiations in connection therewith, and if it so undertakes, all other proceedings or negotiations to settle or defend any such TRX Indemnified Claim shall
be at Expedia’s expense, provided that (i) TRX shall have the right to approve of any settlement of any such TRX Indemnified Claim; such approval shall not be unreasonably withheld, and (ii) Expedia shall be responsible for payment of all
attorneys’ fees incurred by Expedia after it has exercised its right to control the defense. TRX shall pay any and all expenses and other reasonable costs incurred by Expedia arising in connection with its obligations under this Section 7(a)
promptly upon demand. 
  
 (b) Expedia General
Indemnification. Expedia agrees to indemnify, defend and hold TRX harmless from and against any and all claims, actions, demands, liabilities, and costs, including reasonable attorneys’ fees and expenses, arising out of or in connection
with third party claims as a result of (i) the business of Expedia Travel unless arising out of or in connection with circumstances for which TRX is indemnifying Expedia pursuant to Section 7(a) above; and (ii) any injuries to the person or property
of any Expedia Travel customer 

  

 11 

 
while traveling on an Expedia Travel itinerary unless arising out of or in connection with the negligence of TRX (“Expedia Indemnified Claim”). TRX
reserves the right to control the defense of any Expedia Indemnified Claim and to conduct all proceedings or negotiations in connection therewith, and, if it so undertakes, all other proceedings or negotiations to settle or defend any such Expedia
Indemnified Claim shall be at TRX’s expense, provided that (i) Expedia shall have the right to approve of any settlement of any such Expedia Indemnified Claim, such approval shall not be unreasonably withheld, and (ii) TRX shall be responsible
for payment of all attorneys’ fees incurred by TRX after it has exercised its right to control the defense. Expedia shall pay any and all expenses and other costs incurred by TRX arising in connection with its obligations under this Section
7(b) promptly upon demand. 
  
 (c) TRX Intellectual Property
Indemnification. 
  
 (i) Indemnified
Claims. TRX agrees to defend Expedia against, and pay the amount of any adverse final judgment or settlement to which TRX consents resulting from, any third party claim(s) (“Indemnified IP Claims”) that any TRX Tools or any portion
thereof, or TRX’s provision of any services pursuant to this Agreement, infringes any third party patent, copyright, trademark or trade secret enforceable under the laws of the United States; provided that TRX is notified promptly in writing of
the Indemnified IP Claim and has sole control over its defense and settlement, and Expedia provides reasonable assistance in the defense and/or settlement of such claim. 
  
 (ii) Exclusions. Notwithstanding Section 7(c)(i) above, TRX shall have no liability for any
intellectual property infringement claim (including an Indemnified IP Claim) that arises as a result of (i) Expedia’s use of the TRX Tools after a reasonable time from TRX’s written notice that Expedia should cease use of the TRX Tools due
to such a claim, provided TRX has delivered a non-infringing substitute that complies with applicable specifications and is capable of being deployed by Expedia; or (ii) Expedia’s combination of the TRX Tools with a non-TRX product, program or
data; or (iii) Expedia’s adaptation or modification of any TRX Tool. For all claims described in clauses (i)-(iii) above of this Section 7(c)(ii), Expedia agrees to defend TRX against, and pay the amount of any adverse final judgment or
settlement to which Expedia consents resulting from, such claims, provided that Expedia is notified promptly in writing of such a claim and Expedia has sole control over its defense or settlement, and TRX provides reasonable assistance in the
defense and/or settlement of such claim. 
  
 (iii) TRX’s Rights in the Event of Intellectual Property Infringement Claim. In the event TRX receives information concerning an intellectual property infringement claim (including an Indemnified IP Claim) related to the TRX
Tools, TRX may at its expense, without obligation to do so, either (i) procure for Expedia the right to continue to use the alleged infringing release of the TRX Tools, or (ii) replace or modify the release of the TRX Tools to make it
non-infringing, and in which case, Expedia shall thereupon cease use of the alleged infringing release of the TRX Tools. 
  

 12 

 (d) Expedia Intellectual Property Indemnification. 
  
 (i) Indemnified Claims. Expedia agrees to defend TRX
against, and pay the amount of any adverse final judgment or settlement to which Expedia consents resulting from, any third party claim(s) (“Indemnified IP Claims”) that the Expedia Tools or any portion thereof, or Expedia’s provision
of any services pursuant to this Agreement, infringe any third party patent, copyright, trademark or trade secret enforceable under the laws of the United States; provided that Expedia is notified promptly in writing of the Indemnified IP Claim and
has sole control over its defense and settlement, and TRX provides reasonable assistance in the defense and/or settlement of such claim. 
  
 (ii) Exclusions. Notwithstanding Section 7(d)(i) above, Expedia shall have no liability for any intellectual property infringement
claim (including an Indemnified IP Claim) that arises as a result of (i) TRX’s use of the Expedia User Management Tools (the “Expedia Tools”) after a reasonable time from Expedia’s written notice that TRX should cease use of the
Expedia Tools due to such a claim, provided Expedia has delivered a non-infringing substitute that complies with
applicable specifications and is capable of being deployed by TRX; or (ii) TRX’s combination of an Expedia Tool with a non-Expedia product, program or data; or (iii) TRX’s adaptation or modification of any of the Expedia Tools. For all
claims described in clauses (i)-(iii) of this Section 7(d)(ii), TRX agrees to defend Expedia against, and pay the amount of any adverse final judgment or settlement to which TRX consents resulting from, such claims, provided that TRX is notified
promptly in writing of such a claim and TRX has sole control over its defense or settlement, and Expedia provides reasonable assistance in the defense and/or settlement of such claim. 
  
 (iii) Expedia’s Rights in the Event of Intellectual Property Infringement Claim. In the event
Expedia receives information concerning an intellectual property infringement claim (including an Indemnified IP Claim) related to the Expedia Tools, Expedia may at its expense, without obligation to do so, either (i) procure for TRX the right to
continue to use the alleged infringing release of the Expedia Tools, or (ii) replace or modify the Expedia Tools to make them non-infringing, and in which case, TRX shall thereupon cease use of the alleged infringing release of the Expedia Tools.

  
 8. Term and Default. 
  
 (a) This Agreement shall commence as of the Effective Date, and shall
continue in force until December 31,2010, unless earlier terminated by either party as provided in this Agreement or Exhibits hereto. This Agreement automatically shall be renewed for a further period of two (2) years, unless either party has
notified the other party in writing at least one hundred and eighty days (180) days prior to the sixth anniversary of the Effective Date of its intent not to renew, such renewal to be subject to earlier termination as provided in this Agreement or
Exhibits hereto. Any renewal pursuant to this Section shall be on the same terms and conditions as are contained in this Agreement. 
  

 13 

 (b) * 
  
 (c) This Agreement may be terminated by either party in the event the other party (the “Other Party” for the purposes of this subsection)
materially fails to perform or comply with any material provision of this Agreement and fails to cure such nonperformance or non- compliance within thirty (30) days after receipt of notice thereof, assigns its rights or interest in the Agreement in
contravention of Section 14(f) or suspends performance of its obligations as described in Section 14(i) or becomes insolvent or admits in writing its inability to pay its debts as they become due or makes an assignment for the benefit of creditors
or if a petition under any bankruptcy act, receivership statute or the like, as they now exist or as they may be amended, is filed by the Other Party or by any third party or an application for a receiver is made by anyone and such application is
not resolved favorably to the Other Party within sixty (60) days. 
  
 (d) This Agreement may be terminated by Expedia pursuant to the provisions of Section 9. 
  
 (e) Sections 2, 3(b), 3(c), 3(d), 3(f), 4, 5, 6, 7, 8(e), 8(f), 8(g), 10, 11,12, and 13 of this Agreement shall survive termination for any reason.

  

 14 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 (f) Upon the expiration or termination of this Agreement, other than termination by TRX because of
nonpayment by Expedia which is not cured within ten (10) days after receipt of written notice sent by TRX to Expedia regarding such nonpayment, (i) TRX shall cooperate with Expedia, its subsidiaries or affiliates, to assist in the orderly transition
of Services to Expedia, or as Expedia may direct, in a professional manner, with no disruption of the Services; and (ii) TRX shall remove all software and equipment provided by Expedia and shall deliver all such software and equipment to Expedia,
subject to TRX’s possible option to purchase set forth in Section 8(g)(i). Upon Expedia’s request, TRX shall provide “train the trainer” training to Expedia or a third party or parties, with the cost of the TRX personnel
providing the training to be paid by Expedia. 
  
 (g) In the event
of termination or expiration of this Agreement: 
  
 (i) Expedia, at its option, may make available to TRX all or substantially all of the software, hardware and equipment provided by Expedia at the Facilities for purchase (in the case of hardware and equipment) or license (in the case of
software). In the event Expedia offers such items for purchase or license, the price(s) therefore shall be based upon their then-current fair market value. 
  
 (ii) In addition, within sixty (60) days after the effective date of termination or expiration of this Agreement, the parties shall
reconcile all accounts hereunder and TRX shall promptly refund and return to Expedia any unearned Fees, if any, and Expedia shall promptly pay to TRX any amounts that it may properly owe to TRX in accordance with this Agreement. Notwithstanding the
foregoing, Expedia acknowledges that TRX may receive debit memos, chargebacks, LTA fees and other invoices after such sixty (60) day period and accordingly agrees to pay any of such amounts properly owed to TRX in accordance with this Agreement.

  
 9. Default in Performance and Remedies. During the term of this
Agreement: 
  
 (a) * 
  
 (b) * 
  
 (c) * 
  

 15 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 (d) * 
  
 (e) * 
  
 (f) * 
  
 (g) * 
  
 (h) * 
  
 10. Confidentiality and Publicity. 
  
 (a) Expedia and TRX agree that the terms of that certain Non-Disclosure Agreement executed by the parties and dated March 21, 2001 shall be deemed incorporated herein, and further, that all terms and conditions of
this Agreement shall be deemed Confidential Information as defined in such Non-Disclosure Agreement. 
  
 (b) The parties acknowledge that monetary damages may not be a sufficient remedy for unauthorized disclosure or use of Confidential Information and that
the parties 

  

 16 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 
may seek, without waiving any other rights or remedies, such injunctive or equitable relief as may be deemed proper by a court of competent jurisdiction.

  
 (c) TRX shall not issue any press release or advertising
concerning TRX’s relationship with Expedia without Expedia’s prior written consent, except if TRX or a successor entity becomes a publicly traded company, and publicity is necessary, in the opinion of counsel, to comply with the
requirements of (i) any stock exchange on which the shares of TRX or such successor entity may be listed or (ii) any law, governmental regulation or order; and even then only after making a reasonable effort to consult with Expedia as to the
contents of any such publicity. The limitations in this Section 10(c) are not intended to restrict TRX’s ability to make any filings with the US Securities and Exchange Commission or similar state agencies that may be legally required if TRX or
a successor entity becomes publicly traded. 
  
 11. Notices and Requests.
All notices, authorizations, and requests in connection with this Agreement shall be deemed given on the day they are (i) deposited in the mail, postage prepaid, certified or registered, return receipt requested; or (ii) sent by air courier, charges
prepaid, with a confirming telefax; or (iii) transmitted, if transmitted by facsimile, and addressed as follows: 
  
 Notices to TRX: 
  
 TRX, INC. 
 6 West Druid Hills Drive

 Atlanta, GA 30329 
 ATTN: Chief
Executive Officer 
 * 
 *

  
 With a copy to: Secretary  
  
 Notices to Expedia: 
  
 EXPEDIA, INC. 
 13810 SE Eastgate Way, Suite 400 
 Bellevue,
WA 98005 
 ATTN: V.P. Agency Operations 
 * 
 * 
  
 With a copy to: General Counsel 
  
 or to such other address as the party to receive the notice or request so designates by written notice to the other. 
  
 12. Audit. TRX shall keep all usual and proper records relating to its compliance with
the terms of this Agreement. Expedia reserves the right to, through the use of a mutually agreed to independent auditor, audit TRX’s systems and records specifically related to this 

  

 17 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 
Agreement during the term of this Agreement and for a period of three years thereafter, provided that such audit(s) shall be conducted during normal business
hours in such a manner as not to interfere unreasonably with the operations of TRX. Audit expenses shall be paid by Expedia unless material discrepancies are disclosed by the audit, in which case audit expenses shall be paid by TRX. Expedia’s
audit rights referred to in this section shall be reasonable in scope, but will be of an expansive scope if Expedia’s audit reveals material discrepancies. 
  

13. General. 
  
 (a) This Agreement shall be construed and controlled by the laws of the State of Washington, and TRX consents to jurisdiction and venue in the state and
federal courts sitting in the State of Washington. Process may be served on either party by US Mail, postage prepaid, certified or registered, return receipt requested, or by such other method as is authorized by law. 
  
 (b) Neither this Agreement, nor any terms or conditions contained herein,
shall be construed as creating a partnership, joint venture, agency relationship, employer/employee relationship or franchise. 
  
 (c) This Agreement, including all Exhibits attached hereto, constitutes the entire agreement between the parties with respect to the subject matter hereof
and supersedes all prior and contemporaneous agreements or communications with respect to the subject matter hereof, with the exception of the Non-Disclosure Agreement between the parties referenced herein. This Agreement shall not be modified
except by a written agreement dated subsequent to the date of this Agreement and signed on behalf of TRX and Expedia by their respective duly authorized representatives. 
  
 (d) No waiver of any breach of any provision of this Agreement shall constitute a waiver of any prior, concurrent, or
subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party. 
  
 (e) If any provision of this Agreement shall be held by a court of competent jurisdiction to be illegal, invalid, or
unenforceable, the remaining provisions shall remain in full force and effect. 
  
 (f) The rights and obligations hereunder shall be binding upon and inure to the benefit of the successors and assigns of the parties hereto, provided any rights or obligations hereunder shall not be assigned by either
party without the prior written consent of the other party, which consent shall not be unreasonably withheld. Notwithstanding the foregoing restriction with respect to assignment, (i) Expedia may assign this Agreement to an entity that will control
a majority of the Expedia Travel business without the prior written consent of TRX and (ii) if TRX is reorganized into another form of entity with the effect that the new entity owns substantially all of the current assets and business of TRX and
that the new entity is controlled (directly or indirectly) by the same person(s) as currently control TRX or if TRX effects an initial public offering of shares of its stock, this Agreement may be assigned to such new entity without prior written
consent of Expedia. 
  

 18 

 (g) In any suit or action to enforce any right or remedy under this Agreement or to interpret any
provision of this Agreement, the prevailing party will be entitled to recover its costs, including reasonable attorneys’ fees. 
  
 (h) The section headings herein are for the convenience of the parties and shall not be deemed to supersede or modify any provisions. 
  
 (i) If either party is unable to perform under this Agreement due to
circumstances or causes beyond its control that (i) it could not by reasonable diligence have avoided and (ii) are not the same as the circumstances or causes described in Section 15, such party shall have the option, without liability, of
suspending performance of its obligations under this Agreement for the duration of such contingency upon written notice to the other party. However, either party may terminate this Agreement upon written notice to the other party in the event that
such other party has suspended performance of its obligations under this Agreement for more than thirty (30) days, provided however, such termination, if effected by Expedia, shall not be considered a termination of convenience. 
  
 (j) This Agreement does not constitute an offer by Expedia and shall not be
effective until signed by both parties. 
  
 (k) * 
  
 14. Expedia and TRX agree that in the event that there are (i) significant economic changes
in the travel industry, (ii) material changes in the scope of work contemplated by this Agreement, or (iii) global political events that significantly affect the travel industry and such changes or events significantly and adversely impact the
economic terms of this Agreement, then the parties will agree in good faith to re-negotiate new economic terms for this Agreement in light of such change or event. If the parties fail to agree upon new economic terms the parties agree first to try
in good faith to settle the dispute by mediation administered by the American Arbitration Association under its Commercial Mediation Rules, with each party bearing its own expenses with respect to the mediation. Notwithstanding the foregoing
paragraph, the parties acknowledge that nothing herein shall limit in any manner the ability of either party to terminate the Agreement in accordance with Section 8(b) of the Agreement and that any such termination shall not be considered a breach
of the mediation provision set forth in this paragraph. 
  

 19 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first above written. 
  

					
	 EXPEDIA, INC.
 13810 SE Eastgate Way Suite 400
 Bellevue, WA 98005
	 	 	 	 TRX, INC.
 6 West Druid Hills Drive
 Atlanta, GA 30329

			
	 /s/ Robb G Krieg
	 	 	 	 /s/ Norwood H. Davis III

	 By:
	 	 	 	 By:

  

					
			
	 Robb A Krieg
	 	 	 	 Norwood H. Davis III

	 Name (print)
	 	 	 	 Name (print)

  

					
			
	 Vice President, Agency OPs
	 	 	 	 President and CEO

	 Title
	 	 	 	 Title

  
 [SIGNATURE PAGE TO THE
AMENDED AND RESTATED EXPEDIA, INC./TRX, INC. 
 SERVICE AGREEMENT.] 
  

 20 

  
 Appendix 1 - Grant of
Rights 
  
 (a) Rights Grant. For the term of this
Agreement, TRX hereby expressly grants to Expedia a non-exclusive, royalty-free right to use the software set forth on Exhibit J hereto as it may be amended from time to time (the “Licensed Software”) for the sole purpose of providing
Services for Expedia.com customers. Licensed Software shall be accessible by Expedia over the Internet or in any other media (as determined by TRX in its sole discretion) as such Licensed Software is made available on a reasonable schedule
determined solely by TRX. Licensed Software may become unavailable from time to time. In such an event of unavailability, TRX’s sole obligation (and Expedia’s sole remedy) shall be for TRX to use reasonable efforts to promptly correct such
unavailability or other technical problems that disrupt TRX’s delivery of the Services. In no event may Expedia decompile, modify, reverse engineer, or otherwise attempt to access the source code of Licensed Software, or create derivative works
thereof. Expedia’s right to use Licensed Software will automatically terminate upon the termination of the Agreement. 
  
 (b) Expedia Provider Access and Use Right. The rights granted above include the limited, terminable, right for Expedia to allow its providers to
which it has outsourced its functions that require use of Licensed Software (“Expedia Providers”) the right to access and use such Licensed Software solely and for the limited purpose of such Expedia Providers providing Services for
Expedia.com customers on Expedia’s behalf. This access and use right is contingent upon Expedia providing sixty (60) days prior written notice to TRX of its intent to permit access and use and the name of the Expedia Provider to whom the
limited access and use right will apply, and TRX’s approval of such Expedia Provider, which shall not be unreasonably withheld. This access and use right is also contingent upon Expedia requiring all Expedia Providers to comply with the use and
non-disclosure restrictions stated in this Agreement including, but not limited to, the terms set forth in the Non-Disclosure Agreement. Expedia shall be responsible for any breach of such use and non-disclosure restrictions by Expedia Providers.
All access and use rights granted in this Section (b) of this Appendix shall automatically terminate upon the termination of the Agreement. 
  
 (c) Intellectual Property Rights. Except as specifically provided in this Appendix, Expedia shall not allow third parties other than Expedia
Providers for whom Expedia has provided notice to TRX, to use or access Licensed Software for any purpose whatsoever. Expedia acknowledges and agrees that Expedia does not and will not have any right, title and interest in and to any Licensed
Software, including any intellectual property related thereto, other than as expressly provided in this Appendix. This Appendix shall survive termination of the Agreement for any reason. 
  
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 21 

 Exhibit A - Services 
  
 TRX will provide the following travel services (the “Services”): 
  
 * 
  

 22 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 Exhibit B – Service Process Requirements 
  
 * 
  

 23 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 2. SPM Goals; Consequences for Exceeding the SPM Goals: The SPM Goals (which are indicated in the table above) are
in effect from the Effective Date of the Agreement through the term of the Agreement. 
  
 (a) * 
  
 (b) * 
  
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 24 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 Exhibit C – Fees/Costs 
  

	1.	Payment: 

  
 (a) Expedia will pay TRX on a Ticket Processing Fee, Calls Answered Fee, Email Fee and Research Fee basis in accordance with the prices and terms set
forth in this Exhibit C, Section 1. 
  
 (b) Ticket
Processing Fee. Expedia shall pay TRX a Ticket Processing Fee which shall be the number of Tickets issued per month multiplied by the price per Ticket based on the following table: 
  
 (1) Ticket Processing Fee 
  
      * 
  
 (2) * 
  
 (3) * 
  

 25 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 (5) Expedia and TRX agree to track and measure the exception processing volume associated
with the Ticket Processing Fee. On an annual basis, the parties agree to review the exception processing volumes and, if necessary, to negotiate in good faith to mutually agree upon and establish exception thresholds and related pricing. 

 
 (c) Calls Answered Fee. Subject to Section 1(C)(2) of this
Exhibit C, Expedia shall pay TRX a Calls Answered Fee which shall be the number of Calls answered per month multiplied by the price per Call answered based on the following table (“Calls Answered Fee”): 
  
 (1) Calls Answered Fee: 
  
 * 
  
 (2) Notwithstanding the provisions of Section 1(C)(1) of this Exhibit C, for the period from the
execution date of this Amendment * the price per Call answered * 
  
 (3) TRX shall be under no obligation to answer any Calls * Calls in any given month. 
  
 (4) The Calls Answered Fee is incremental. * 
  
 (5) Expedia will guarantee TRX * offered to TRX during a given calendar month “Minimum Call Threshold”. This guarantee shall be
in effect *. Should Expedia not provide that minimum level of Calls offered to TRX, for that month Expedia will pay TRX the Minimum Threshold Fee (as defined herein) multiplied by the higher of * or actual Calls Answered by TRX during the given
month. 
  
 (6) Notwithstanding the provisions of
Section 1(C)(7) of this Exhibit C and subject to Section 1(C)(3) of this Exhibit C, the parties agree that for every calendar month of December during the Term, Expedia will *. 
  
 (7) * 
  

 26 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 (8) * 
  
 (d) Email Fee. Expedia shall pay TRX an Email Fee which shall be the number of emails answered (“Email”)
multiplied by the price per Email based on the following table: 
  
 (1) Email Fee: 
  
      * 
  
 (2)
* 
  

 27 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 (e) Cross-Sell Fees. 
  
 * 
  
 (f) Research Cases: * 
  
 (g) The parties will actively work together to analyze the cause of Calls, inbound emails, and CRDs (what problems or issues motivate customers to Call,
email, or CRD TRX), and improve these ratios (determine and implement a strategy/process design to prevent or reduce the number of Calls, inbound emails and CRDs). 
  

	2.	Costs: 

  
 (a) Expedia shall bear the costs for the following items in connection with the Services (“Expedia Costs”): 
  
 (1) * 
  
 (2) * 
  
 (3) * 
  

 28 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 (4) * 
  
 (b) TRX shall bear all traditional costs associated with providing the Services (‘TRX Costs”). Traditional costs
are all costs that have been borne by TRX and Expedia as of the Effective Date, except for the Expedia Costs defined above and as may otherwise be set forth in the Agreement. 
  
 (c) Expedia may request reasonable changes in the scope or manner of performance of the Services being performed by TRX
hereunder. Upon receipt of each such request from Expedia (a “Change Request”), TRX will evaluate the impact that the Change Request will have on the resources required by TRX to perform the Services and the amounts then payable to TRX
hereunder. TRX will give an initial response to such requests to Expedia as to the results of such evaluation (a “Change Proposal”) within five (5) business days following receipt of that Change Request, unless otherwise agreed to by
Expedia. If Expedia does not receive a written response to the Change Request within five (5) business days, the Change Request is deemed accepted. In the event that, upon the request of Expedia, TRX performs Services not included under this
Agreement, Expedia shall bear any and all costs of such Services, including, but not limited to, technology development costs, as mutually, agreed upon by the parties. Notwithstanding the provisions of Section 3 of the Agreement, in the event TRX
provides technology development to Expedia as a Service not included under this Agreement, (i) if TRX charges Expedia below the then current market rate for such Service, TRX shall own any and all intellectual property rights for such developed
technology; and (ii) if TRX charges Expedia at or above the current market rate for such Service, Expedia shall own any and all intellectual property rights for such developed technology. 
  
 (d) Notwithstanding the requirements of Section l(j) of the Agreement, TRX agrees, at no charge, to annually provide to and
ensure that, all its employees and Expedia-permitted contractors and subcontractors performing any Services hereunder, agree to ‘ undertake and successfully complete a minimum of * of training to prepare TRX to provide the Services outlined in
this Agreement (the “Minimum Annual Training”). * per quarter of the aforementioned * of training shall, if needed, be specifically related to enhancements to Expedia’s products and services which materially change the services
provided by TRX. In the event that TRX determines that additional training is needed, due to Expedia enhancements which materially change the services provided by TRX, TRX shall provide to Expedia, for review and approval, a proposed training plan,
including a detailed description of the content of such training and the time required to conclude such training (“TRX Training Request”). Expedia may request that TRX provide specific training in addition to the Minimum Annual Training
(“Expedia Training Request”). Upon receipt of an Expedia Training Request, TRX will evaluate the Expedia Training Request and provide a written proposal to Expedia as to the scope of the training, training schedule, and hours required to
provide such training. Expedia agrees to provide the necessary training materials, for limited duplication, upon request by TRX and 

  

 29 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 
following Expedia approval, to be used by TRX to provide training. Expedia agrees to pay TRX * for any training provided by TRX under a TRX Training Request
approved and accepted by Expedia, or an Expedia Training Request approved and accepted by TRX 
  
 (e) * 
  
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 30 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 Exhibit D - Expedia Policies 
  
 * 
  

 31 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 Exhibit E - TRX Deliverable 
  
 In addition to the Services to be provided by TRX pursuant to Section 1 and Exhibit A of this Agreement, TRX shall provide the
following: 
  
 * 
  
 * 
  
 * 
  
 * 
  
 * 
  
 * 
  
 * 
  
 * 
  
 * 
  
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 32 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 Exhibit F - TRX Reporting Requirements 
  
 TRX shall provide Expedia with data and reporting, including but not limited to, data
elements as specified below, and any other data or reporting that Expedia may reasonably ask for during the term of this Agreement. TRX agrees to provide sample data and reporting prior to implementation as requested by Expedia. Any such requested
data and reporting shall be approved by Expedia prior to implementation, which approval shall not be unreasonably withheld. 
  
 1. Daily Call Data. TRX shall archive daily phone statistics from 12:00 a.m.-12:00 a.m. daily. The month’s complete daily archive data will be made available
to Expedia within five (5) business days from the end of each calendar month, per an electronic file format to be provided by Expedia. 
  
 * 
  
 2. TRX shall archive monthly phone statistics. The month’s complete daily archive data will be made available to Expedia within five (5) business days from the end of each calendar month, per an electronic file
format to be provided by Expedia. 
  
 * 
  

 33 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 3. Incident Reports. All issues and escalations generated by TRX, will be tracked/traced using a numerical code
and procedure to be provided by Expedia. On an exception basis, Expedia may require TRX to track specific incident types. Such information may include, but not be limited to, customer name, phone number, system configuration information and incident
description. 
  
 4. Additional Reports. In addition to the reports
described above, TRX shall provide the following reports to Expedia as specified by the table below and in accordance with the Report Delivery Schedule below. The parties acknowledge and agree that the type, format, and due date of the Reports will
be jointly developed by TRX and Expedia and are subject to change and that the parties will work together to mutually agree upon such changes. 
  
 * 
  

 34 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 5. Business Reviews. TRX shall organize and present monthly and quarterly business reviews for Expedia. The agenda
and expectations will be based on input from Expedia. In general, these meetings will include a TRX performance review, continuous improvement projects, management status reviews, cost reduction initiatives and other operational areas and issues. At
a minimum, TRX shall include: 
  

	 	•	 	Performance reviews by product; air, car, hotel reservations 

  

	 	•	 	Highlights and Lowlights 

  

	 	•	 	Performance against goals and metrics 

  

	 	•	 	Help Needed from Expedia 

  

	 	•	 	Priorities 

  

	 	•	 	Project Updates (i.e., Quality Initiatives, Tool training, etc.) 

  

	 	•	 	Update from last business review 

  

	 	•	 	Appendix with support data (as necessary) 

  
 Quarterly expectations: 
  

	 	•	 	Held the month following the Expedia Fiscal Quarter End (Jan, April, July, Oct) 

  

	 	•	 	Formal presentation shall be delivered in Bellevue, WA. 

  

	 	•	 	Audience: Expedia Customer Service Management and Operations Managers 

  

	 	•	 	Soft copies of presentation shall be made available five (5) business days prior to meeting. 

  
 Monthly expectations: 
  

	 	•	 	Held each month for the previous months’ activity 

  

	 	•	 	Informal presentation, held via teleconference 

  

	 	•	 	Audience: Customer Service Management. 

  

	 	•	 	Soft copies of presentation shall be made available two (2) business days prior to meeting 

  
 Expedia Report Obligations 
  
 Expedia will provide TRX with the following reports. Additional reports may be requested by TRX and will be jointly developed by TRX and Expedia. 
  

 35 

	1.	* 

  

	2.	* 

  
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 36 
  
 *        CONFIDENTIAL TREATMENT REQUESTED 

 Exhibit G - Rules for Use of Expedia’s Name 
  
 TRX’s use of Expedia’s name pursuant to the provisions of Section
3(a) of the Agreement is further conditioned upon the following restrictions: 
  
 (1) Restricted Use of Mark. TRX is not entitled to use the name “Expedia” on, without limitation, signage, letterhead, business cards, in advertising, telephone directory listings, invoices or
on any other materials connected to TRX’s business and business practices, except for those materials designed and approved by Expedia. TRX is not entitled either by implication or otherwise to any title in the Expedia trademarks, service
marks, trade names, logos or symbols. TRX agrees to comply with guidelines for use of the name “Expedia” as may be prescribed by Expedia from time to time. TRX agrees not to form a company, commercial organization, firm or legal entity
with a name incorporating as part of its name the word “Expedia” or any similar word and not to apply for any registration of or to claim any rights in the word “Expedia” or any similar word as a trade name, trademark or service
mark. 
  
 (2) Quality Requirements. TRX agrees that
use of Expedia’s name for answering incoming telephone calls from, making outbound callbacks to, and providing travel documents to Expedia Travel customers pursuant to providing Services, as permitted under the Agreement will be at the same
level of quality previously established by and as prescribed from time to time by Expedia and will be at least commensurate with industry standards. 
  
 (3) Reservation of Rights. All rights not expressly granted are reserved by Expedia. 
  
 (4) No Prejudice of Rights. TRX agrees not to take any action
or fail to take action which would prejudice the rights of Expedia in the name “Expedia” or any other trademark, service mark, logo, trade name or symbol of Expedia, Inc. 
  
 (5) Protection of Trademarks. Service Marks, Logos and Trade Names. TRX agrees to report to Expedia, as soon
as possible after it comes to TRX’s notice, any suspected infringement or disparaging use of the “Expedia” trade name or any trade name, trademark, service mark, logo, or symbol owned by Expedia. 
  
 (6) Misuse. This Agreement may be terminated immediately if TRX
misuses (including, but not limited to, infringement, disparagement and dilution) the name Expedia or any other trademark, service mark, logo, trade name or symbol of Expedia. 
  
 (7) No Further Conveyances. TRX shall not assign, transfer or sublicense the rights granted in the Agreement
or this Exhibit G (or any right granted herein) in any manner, except as specifically provided in this Agreement. 
  

 37 

 EXHIBIT H - Certificate of Insurance 
  
 [Certificate of Insurance to be attached to final agreement]

  
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 38 

 EXHIBIT I - ACKNOWLEDGMENT 
  
 [TRX standard employee confidentiality agreement to be attached to final agreement, together with the following form of acknowledgment.]

  
 Acknowledgment 
  
 As a condition to having the opportunity to perform services in connection with the Expedia
service,                                  [Fill in Employee’s name]
                                 (“Employee”) hereby acknowledges and
agrees that all nonpublic information Employee learns about Expedia, Inc. (“Expedia”) and its business, Expedia Travel, in the course of Employee’s employment with TRX, Inc. (‘TRX”) is considered to be “Confidential
Information” under the Agreement between Employee and TRX and Employee shall keep such information confidential pursuant to the terms of such Agreement and for five (5) years after Employee acquires or learns such Confidential Information.

  
 Such Confidential Information shall include, without limitation, information
relating to released or unreleased Expedia software or hardware products or services, the marketing or promotion of any Expedia product or service, Expedia’s business policies or practices, and information Expedia receives from others that
Expedia is required to keep confidential. Confidential Information shall not include any information that (i) is or subsequently becomes publicly available without Employee’s breach of any obligation owed to TRX or Expedia, (ii) became known to
Employee prior to TRX’s or Expedia’s disclosure of such information to Employee, (iii) became known to Employee from a source other than TRX or Expedia other than by a breach of an obligation of confidentiality owed to TRX or Expedia, or
(iv) is independently developed by Employee. 
  

	
	 DATED: _____________

	
	  
	 (Signature)

	
	  
	 (Print Name)

  

 39 

 EXHIBIT J - LICENSED SOFTWARE 
  
 1. * 
  
 2. * 
  
 3. * 
  
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BLANK] 
  

 40 
  
 *        CONFIDENTIAL TREATMENT REQUESTED

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