Document:

EX-10.19

 Exhibit 10.19 
  

			
	 CONFIDENTIAL TREATMENT REQUESTED UNDER
 C.F.R.
SECTIONS 200.80(b)(4), 200.83 AND 230.406.
 [*****] INDICATES OMITTED MATERIAL THAT IS THE

SUBJECT OF A CONFIDENTIAL TREATMENT REQUEST
 FILED SEPARATELY WITH
THE COMMISSION.
 THE OMITTED MATERIAL HAS BEEN FILED

SEPARATELY WITH THE COMMISSION.
	  	EXECUTION VERSION

 SECOND AMENDED AND RESTATED 

MASTER OUTSOURCING SERVICES AGREEMENT 

among 
 THE DOW CHEMICAL
COMPANY 
 and 

STYRON LLC 
 and

 STYRON HOLDING B.V. 

Dated as of June 1, 2013 

 TABLE OF CONTENTS 

 

									
	 	 	 	  	 	  	Page	 
			
	 1.
	 	 DEFINITIONS
	  	 	1	  
				
		 	 1.1
	  	 References
	  	 	7	  
			
	 2.
	 	 INITIAL TERM AND RENEWAL
	  	 	7	  
				
		 	 2.1
	  	 Initial Term
	  	 	7	  
				
		 	 2.2
	  	 Extensions of Initial Term
	  	 	7	  
				
		 	 2.3
	  	 Bifurcated Treatment of Initial Term
	  	 	8	  
			
	 3.
	 	 SERVICES, SERVICE LEVELS AND KEY PERFORMANCE INDICATORS
	  	 	8	  
				
		 	 3.1
	  	 Base Services
	  	 	8	  
				
		 	 3.2
	  	 Additional Services
	  	 	9	  
				
		 	 3.3
	  	 General Service Standards
	  	 	9	  
				
		 	 3.4
	  	 Conflict of Interest
	  	 	10	  
				
		 	 3.5
	  	 Information Technology Platform and the ERP Upgrade
	  	 	10	  
				
		 	 3.6
	  	 Planning
	  	 	11	  
				
		 	 3.7
	  	 Recipients’ Obligations
	  	 	11	  
				
		 	 3.8
	  	 Required Consents
	  	 	11	  
				
		 	 3.9
	  	 Service Levels and Key Performance Indicators
	  	 	12	  
				
		 	 3.10
	  	 Services Evolution
	  	 	12	  
			
	 4.
	 	 SERVICE PROVIDER SUBCONTRACTORS AND PERSONNEL
	  	 	12	  
				
		 	 4.1
	  	 Subcontractors
	  	 	12	  
				
		 	 4.2
	  	 Compliance
	  	 	12	  
			
	 5.
	 	 RELATIONSHIP MANAGEMENT
	  	 	13	  
				
		 	 5.1
	  	 Relationship Management Process
	  	 	13	  
				
		 	 5.2
	  	 Regulatory Review
	  	 	13	  
				
		 	 5.3
	  	 Books and Records; Audit
	  	 	13	  
				
		 	 5.4
	  	 Audit Rights for Intellectual Property
	  	 	14	  
				
		 	 5.5
	  	 Continued Performance
	  	 	14	  
			
	 6.
	 	 FACILITIES AND SYSTEMS
	  	 	14	  
				
		 	 6.1
	  	 Use of Recipient Facilities and Systems
	  	 	14	  
				
		 	 6.2
	  	 Service Provider Facilities and the Service Provider Systems
	  	 	15	  
				
		 	 6.3
	  	 Physical Security for Facilities
	  	 	16	  

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page i

									
	 7.
	 	 TECHNOLOGY AND PROPRIETARY RIGHTS
	  	 	16	  
				
		 	 7.1
	  	 Related Agreements
	  	 	16	  
				
		 	 7.2
	  	 Limited License to Use Service Provider Work Processes and Software
	  	 	16	  
				
		 	 7.3
	  	 No Implied Licenses
	  	 	16	  
				
		 	 7.4
	  	 Portability Package
	  	 	16	  
			
	 8.
	 	 DATA PROTECTION AND EXPORT CONTROL
	  	 	17	  
				
		 	 8.1
	  	 Ownership
	  	 	17	  
				
		 	 8.2
	  	 Data Security
	  	 	17	  
				
		 	 8.3
	  	 Data Protection
	  	 	17	  
				
		 	 8.4
	  	 Export Control
	  	 	18	  
			
	 9.
	 	 CONFIDENTIALITY
	  	 	18	  
				
		 	 9.1
	  	 Confidential Information
	  	 	18	  
				
		 	 9.2
	  	 Limitation to Permitted Disclosures
	  	 	19	  
				
		 	 9.3
	  	 Return of Information
	  	 	20	  
				
		 	 9.4
	  	 Communications
	  	 	21	  
				
		 	 9.5
	  	 Loss of Confidential Information
	  	 	21	  
				
		 	 9.6
	  	 No Implied Rights
	  	 	21	  
			
	 10.
	 	 COMPENSATION
	  	 	21	  
				
		 	 10.1
	  	 General
	  	 	21	  
				
		 	 10.2
	  	 Taxes
	  	 	21	  
				
		 	 10.3
	  	 Invoicing and Payment
	  	 	22	  
				
		 	 10.4
	  	 Companion Agreements
	  	 	22	  
			
	 11.
	 	 REPRESENTATIONS AND WARRANTIES
	  	 	23	  
				
		 	 11.1
	  	 Services Warranty
	  	 	23	  
				
		 	 11.2
	  	 Disclaimer
	  	 	23	  
			
	 12.
	 	 INSURANCE
	  	 	23	  
				
		 	 12.1
	  	 Coverages
	  	 	23	  
				
		 	 12.2
	  	 Policies
	  	 	23	  
				
		 	 12.3
	  	 Risk of Loss
	  	 	23	  
			
	 13.
	 	 INDEMNIFICATION AND LIMITATIONS ON LIABILITY
	  	 	24	  
				
		 	 13.1
	  	 Indemnification
	  	 	24	  
				
		 	 13.2
	  	 Limitations on Liability
	  	 	27	  
				
		 	 13.3
	  	 Exclusive Remedy
	  	 	29	  
				
		 	13.4	  	Insurance	  	 	29	  

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page ii

									
	 14.
	 	 TERMINATION
	  	 	29	  
				
		 	 14.1
	  	 Termination for Convenience
	  	 	29	  
				
		 	 14.2
	  	 Termination for Cause
	  	 	30	  
				
		 	 14.3
	  	 Service Provider’s Right to Terminate for Change of Control
	  	 	31	  
				
		 	 14.4
	  	 Service Provider’s Right to Terminate for Compliance Issues
	  	 	31	  
				
		 	 14.5
	  	 Service Provider’s Right to Terminate Services No Longer Performed by Service Provider
	  	 	32	  
				
		 	 14.6
	  	 Termination Charges
	  	 	32	  
				
		 	 14.7
	  	 Rights Upon Termination or Expiration
	  	 	32	  
				
		 	 14.8
	  	 Transfer of Dedicated Assets
	  	 	33	  
				
		 	 14.9
	  	 Equitable Remedies
	  	 	34	  
			
	 15.
	 	 GENERAL
	  	 	34	  
				
		 	 15.1
	  	 Further Action
	  	 	34	  
				
		 	 15.2
	  	 Expenses
	  	 	34	  
				
		 	 15.3
	  	 Notices
	  	 	35	  
				
		 	 15.4
	  	 Public Announcements
	  	 	36	  
				
		 	 15.5
	  	 Headings and References; Construction
	  	 	36	  
				
		 	 15.6
	  	 Severability
	  	 	36	  
				
		 	 15.7
	  	 Entire Agreement
	  	 	36	  
				
		 	 15.8
	  	 Assignment
	  	 	36	  
				
		 	 15.9
	  	 Amendments
	  	 	37	  
				
		 	 15.10
	  	 Waivers
	  	 	37	  
				
		 	 15.11
	  	 No Third Party Beneficiaries
	  	 	37	  
				
		 	 15.12
	  	 Governing Law
	  	 	37	  
				
		 	 15.13
	  	 Waiver of Jury Trial
	  	 	38	  
				
		 	 15.14
	  	 Counterparts
	  	 	38	  
				
		 	 15.15
	  	 Force Majeure
	  	 	38	  
				
		 	 15.16
	  	 Independent Contractors
	  	 	39	  
				
		 	 15.17
	  	 Acknowledgement
	  	 	39	  
				
		 	 15.18
	  	 Order of Precedence
	  	 	39	  
				
		 	 15.19
	  	 Survival
	  	 	39	  

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page iii

 SCHEDULES 
  

					
	Schedule A	 	-	  	Statements of Work
			
	Schedule A-1	 	-	  	Market Sell Support Services
	Schedule A-2	 	-	  	Information Technology Services
	Schedule A-3	 	-	  	Finance Services
	Schedule A-4	 	-	  	Environmental Health & Safety Services
	Schedule A-5	 	-	  	Purchasing Services
	Schedule A-6	 	-	  	Supply Chain Services
	Schedule A-7	 	-	  	Customer Service Services
	Schedule A-8	 	-	  	Six Sigma Services
	Schedule A-9	 	-	  	Public Affairs Services
			
	Schedule B	 	-	  	List of Recipients and Supported Facilities
	Schedule C	 	-	  	Pricing
	Schedule D	 	-	  	Enterprise Resource Planning Upgrade
	Schedule E	 	-	  	Service Management Model
	Schedule F	 	-	  	Service Level and KPI Methodology Definitions

 EXHIBITS 
  

					
	Exhibit 1	 	-	  	Form of Companion Agreement
	Exhibit 2	 	-	  	Form of Supplement
	Exhibit 3	 	-	  	Form of Global Data Protection Agreement

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page iv

 SECOND AMENDED AND RESTATED 

MASTER OUTSOURCING SERVICES AGREEMENT 

This SECOND AMENDED AND RESTATED MASTER OUTSOURCING SERVICES AGREEMENT is entered into effective June 1, 2013 (the “2nd Amendment Date”) by and among Styron LLC, a Delaware limited liability company, Styron Holding B.V., a limited liability company (besloten vennootschap) incorporated in the
Netherlands (together with Styron LLC, “Styron” or “Customer”) and The Dow Chemical Company, a Delaware corporation (“Service Provider”); which amends and restates the AMENDED AND RESTATED MASTER
OUTSOURCING SERVICES AGREEMENT entered into on June 17, 2010 (the “Effective Date”). 
 WHEREAS, Customer desires to
obtain from Service Provider, and Service Provider desires to provide, the business process services described in this Agreement on the terms and conditions as set forth in this Agreement. 

NOW THEREFORE, in consideration of the mutual promises and covenants contained herein, and for other good and valid consideration, the receipt
and sufficiency of which is hereby acknowledged, the Parties hereby agree as follows: 
  

	1.	DEFINITIONS. 

 As used in this Agreement, the following terms have the following
meanings: 
 “2nd Amendment Date” has the meaning set forth in the preamble. 

“Account Executives” means the Customer Account Executive and the Service Provider Account Executive. 

“Action” means any claim, action, suit, arbitration, inquiry, proceeding or investigation by or before any Governmental Authority. 

“Additional Services” means services, functions and responsibilities not identified in Schedule A as Base Services or
Schedule D as the Enterprise Resource Planning Upgrade, but which are agreed by the Parties pursuant to Section 3.2. 

“Affiliate” means, with respect to any specified Person, any other Person that directly, or indirectly through one or more intermediaries,
controls, is controlled by, or is under common control with, such specified Person; provided, however, that Customer or any Person controlled by Customer shall not be regarded as an Affiliate of Service Provider or of any of Service
Provider’s Affiliates. 
 “Agreement” means this Second Amended and Restated Master Outsourcing Services Agreement and all Schedules,
Exhibits, Attachments, supplements and amendments hereto. 
 “AmSty” means Americas Styrenics LLC and its subsidiaries and their
businesses. 
 “Base Services” means the Services identified in Schedule A as “Base Services”. 

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page 1

 “Charges” has the meaning set forth in Schedule C. 

“Claim” means any right, demand, claim, Action and cause of action, assertion, notice of claim or assertion, complaint, litigation, suit,
proceeding, formal investigation, inquiry, audit or review of any nature, civil, criminal, regulatory, administrative or otherwise, or any grievance or arbitration. 

“Claim Notice” means a written notice specifying the nature of the applicable Claim, together with all information reasonably available at
the time of such notice to the with respect to such Claim. 
 “Companion Agreement” means a companion agreement in the form of
Exhibit 1. 
 “Confidential Information” has the meaning set forth in Section 9.1(a). 

“Contract Year” means each twelve (12) month period beginning on the Effective Date. 

“control” (including the terms “controlled by” and “under common control with”), with respect to the
relationship between or among two or more Persons, means the possession, directly or indirectly, or as trustee, personal representative or executor, of the power to direct or cause the direction of the affairs or management of a Person, whether
through the ownership of voting securities or as trustee, personal representative or executor. 
 “Customer” has the meaning set forth in
the preamble. 
 “Customer Account Executive” means the individual appointed by Customer to represent Customer and be primarily responsible
for the management of the Service Provider/Customer relationship under this Agreement. 
 “Customer Parties” means Customer and the
Recipients and their respective Affiliates, directors, officers and employees. 
 “Damages” means liabilities, damages, penalties,
judgments, assessments, losses, costs and expenses in any case, whether arising under strict liability or otherwise. 
 “Direct Competitor”
means any large global chemical manufacturer with revenues greater than $10 billion per year or a top four producer (based on revenue) of one of Service Provider’s top six product lines (based on revenue) on a global basis. To the extent
Service Provider transfers assets into a joint venture, Service Provider’s percentage of ownership of the joint venture will apply to this definition. 

“Disclosing Party” means the Party furnishing Confidential Information. 

“Disengagement Services” means (i) the services necessary to return Recipient Data to Recipient, and may include (ii) the
continuation of the affected Services until the end of the disengagement period described in Section 14.7 if such continuation of Services is requested by Customer pursuant to Section 14.7. 

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page 2

 “Effective Date” has the meaning set forth in the preamble. 

“Equipment” means computer and telecommunications equipment (without regard to the entity owning or leasing such equipment) including:
(i) servers, personal computers, and associated attachments, accessories, peripheral devices, printers, cabling and other equipment; and (ii) private branch exchanges, multiplexors, modems, CSUs/DSUs, hubs, bridges, routers, switches and
other telecommunications equipment. 
 “Enterprise Resource Planning Upgrade” or “ERP Upgrade” means the planned
enterprise resource planning-based upgrade described in Schedule D. 
 “Enterprise Resource Planning Upgrade Service Charge”
or “ERP Upgrade Service Charge” means the Charges for the Enterprise Resource Platform Upgrade. 
 “Force Majeure Event”
means any event beyond the reasonable control of the Party affected that significantly and directly interferes with the performance by such Party of its obligations under this Agreement, including acts of God, strikes, lockouts or industrial
disputes or disturbances, civil disturbances, or restraint from rulers or people, interruptions by government or court orders or present and future valid orders of any regulatory body having proper jurisdiction (other than any such interruption
arising from the failure by the Party claiming force majeure to comply with any applicable regulation or to obtain and comply with any required permit), acts of the public enemy, wars, riots, blockades, insurrections, inability to secure labor, or
secure materials upon terms deemed practicable by the Party affected (including inability to secure materials by reason of allocations, voluntary or involuntary, promulgated by authorized governmental agencies), epidemics, landslides, lightning,
earthquakes, fire, storm, floods, washouts, explosions. 
 “Forecast” means, with respect to each Functional Service Area, a document
describing (a) the type and amount of Services Customer reasonably believes the Recipients will require for the upcoming calendar year with respect to the applicable Functional Service Area, and (b) planned actions, if any, at each
Recipient Facility in the upcoming calendar year that could reasonably be expected to have a material impact on the Recipients’ usage of the Services in a given Functional Service Area. 

“Functional Service Areas” means the following categories of Services which are set forth in a separate statement of work: Market Sell
Support Services (Schedule A-1), Information Technology Services (Schedule A-2), Finance Services (Schedule A-3), Environmental Health and Safety Services (Schedule A-4), Purchasing Services
(Schedule A-5), Supply Chain Services (Schedule A-6), Customer Service Services (Schedule A-7), Six Sigma Services (Schedule A-8) and Public Affairs
Services (Schedule A-9). 
 “Governmental Authority” means any federal, national, supranational, state, provincial, local or
other government, governmental, regulatory or administrative authority, agency or commission or any court, tribunal, or judicial or arbitral body of competent jurisdiction. 

“Highly Integrated Services” means those Services designated as “Highly Integrated” in Schedule A, or any other
Services that may be designated in a mutually agreed upon Supplement as “Highly Integrated Services”. 

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page 3

 “Indemnified Party” means the Service Provider Party or Service Provider Parties or Customer
Party or Customer Parties making a claim for indemnification under Section 13.1. 
 “Indemnifying Party” means the
Service Provider Party or Service Provider Parties or Customer Party or Customer Parties against whom claims are asserted under Section 13.1. 

“Initial Term” has the meaning set forth in Section 2.1. 

“Integrated Site” mean a site at which both the Customer’s and Service Provider’s business operations are co-located. 

“Intellectual Property” or “IP” means (a) patents and pending patent applications; (b) trademarks, service marks,
trade names and trade dress and all goodwill associated with any of the foregoing; (c) works of authorship (whether or not copyrightable) and copyrights, including copyrights in computer Software; (d) confidential and proprietary
information, including trade secrets and know-how; (e) data base rights; (f) design rights and rights in designs; (g) Internet domain names; (h) all other intellectual property rights subsisting now or in the future, anywhere in
the world; and (i) issuances, registrations, right to register and pending applications for registration of or patents for any of the foregoing. 

“Intellectual Property Rights” means any and all common law, statutory and other Intellectual Property rights recognized and/or enforceable
under any Laws. 
 “Key Performance Indicator” or “KPI” means the specific performance levels that will be measured by and
reported by Service Provider for each type or area of Service for the applicable Service Schedule, as agreed from time to time by the Parties in accordance with Schedule F. 

“Law” means any federal, national, supranational, state, provincial, local or administrative statute, law, ordinance, regulation, rule, code,
order, requirement or rule of law (including common law). 
 “Managed Recipient Contracts” means, collectively, the Recipient contracts
that: (i) Service Provider initiates on behalf of one or more Recipients and to which neither Service Provider nor any Service Provider Affiliate is a party or eligible recipient; or (ii) Service Provider assigns to one or more Recipients;
or (iii) contracts negotiated by one or more Recipients solely for their own benefit, but for which Service Provider has agreed in writing to accept management responsibility as a service to such Recipients. 

“Minimum Revenue Threshold” means payments by Customer to Service Provider for Service under this Agreement, other than payments relating to
the ERP Upgrade Project, totaling $191 million. 
 “New Developments” means new Systems implemented by Service Provider that are
substantially different in terms of functionality from the existing Systems as of the Effective Date, including major replacements to existing Systems, other than the ERP Upgrade to the extent provided in this Agreement. 

“Operating Systems and Tools License” or “OST License” shall mean the Amended and Restated Operating Systems and Tools
License executed by the Parties on June 17, 2010. 

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page 4

 “Parties” means Customer and Service Provider. 

“Person” means any individual, partnership, firm, corporation, limited liability company, association, trust, unincorporated organization or
other entity, as well as any syndicate or group that would be deemed to be a person under Section 13(d)(3) of the Securities Exchange Act of 1934, as amended. 

“Permitted Internal Business Use” means use by Recipient and its wholly-owned subsidiaries that are not Direct Competitors or AmSty, but not
including any Affiliates of the Recipient other than wholly-owned Subsidiaries. 
 “Portability Package” means an electronic copies of the
following (where applicable): the application configurations, integrations, customizations and documentation for such system processes (e.g., RICEFWs, training materials, support materials), owned by Service Provider used to support the ERP Upgrade
Services, but not including any software, materials or other intellectual property licensed from a third party or Service Provider’s supporting infrastructure. 

“Receiving Party” means the Party receiving the Confidential Information disclosed by the Disclosing Party. 

“Recipient” means Customer and the entities, if any, listed on Schedule B, subject to Section 14.3. 

“Recipient Data” means (i) any data or information of Customer or Recipients, or their respective vendors, customers or other business
partners that is provided to or obtained by Service Provider solely in the performance of its obligations under this Agreement, including data and information regarding Customer’s businesses, customers, operations, facilities, products,
consumer markets, assets and finances, and (ii) any data or information collected or processed in connection with the Services. “Recipient Data” in this Agreement expressly excludes data or information covered by the OST License or
the Technology License Agreement. 
 “Recipient Equipment” means all Equipment owned or leased by the Recipients and used in connection
with the Services, but not Service Provider Equipment. 
 “Recipient Facilities” means the Recipients’ premises. 

“Recipient Software” means all Software owned by, or provided under license to, the Recipients and used in connection with the Services (and
all modifications, replacements, upgrades, enhancements, documentation, materials and media relating to the foregoing), but does not include Service Provider Software to which Recipients may have access or use rights. 

“Recipient System” means an interconnected grouping of Recipient Equipment and/or Recipient Software used in connection with the Services,
and all additions, modifications, substitutions, upgrades or enhancements thereto. 

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page 5

 “Related Persons” means the Affiliates of a Party and the officers, directors, employees and
contractors of the Party and its Affiliates. For avoidance of doubt, Customer and the Recipients and their officers, directors, employees and contractors are not Related Persons of Service Provider and Service Provider’s Related Persons. 

“Renewal Term” has the meaning given such term in Section 2.2. 

“Required Consents” means the consents required from third parties in connection with Service Provider’s provision, and Customer’s
receipt, of the Services and/or Managed Recipient Contracts. 
 “Retained Sites” has the meaning given to such term in the Sale and
Purchase Agreement by and among Service Provider, Customer and Sty Acquisition Corp. dated March 2, 2010. 
 “RICEFW” means reports,
interfaces, conversions, extensions, forms and workflows. 
 “Service Level” means the specific performance level that will be measured by
and reported by Service Provider for each type or area of Service as agreed and specified in Schedule F. 
 “Service Level
Credit” means the amount that may be recovered by Customer, as set forth in Schedule F, if Service Provider fails to meet certain Service Levels specified in Schedule F. 

“Service Management Model” has the meaning given such term in Section 2 of Schedule E. 

“Service Management Team” has the meaning given such term in Section 3 of Schedule E. 

“Service Provider” has the meaning set forth in the preamble. 

“Service Provider Account Executive” means the individual appointed by Service Provider to represent Service Provider and be primarily
responsible for the management of the Service Provider/Customer account. 
 “Service Provider Equipment” means Equipment owned or leased by
Service Provider or a Service Provider Affiliate or Subcontractor and used in connection with the Services, but not Recipient Equipment. 
 “Service
Provider Facilities” means the facilities maintained by Service Provider, its Affiliates or its Subcontractors providing Services on behalf of Service Provider. 

“Service Provider Parties” means Service Provider and its Affiliates and their respective directors, officers and employees. 

“Service Provider Personnel” means those employees, representatives, contractors, subcontractors and agents of Service Provider and its
Affiliates who perform any Services under this Agreement. 
 “Service Provider Software” means all Software programs and programming owned
by, or provided under license to, Service Provider and used to provide the Services (and all modifications, replacements, upgrades, enhancements, documentation, materials and media relating to the foregoing), but does not include Recipient Software.

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page 6

 “Service Provider System” means the Service Provider IT platform used to provide the Services,
plus any other interconnected grouping of Service Provider Equipment and/or Service Provider Software used in connection with the Services, and all additions, modifications, substitutions, upgrades or enhancements thereto, but not including New
Developments. 
 “Services” means the Base Services, Enterprise Resource Planning Upgrade, Additional Services and/or Disengagement
Services. 
 “Software” means programs and programming (including source code, executable code, systems, tools, data, databases, firmware,
related documentation, media, on-line help facilities and tutorials). 
 “Subcontractors” means Service Provider’s contractors or
other agents of Service Provider (including any Subprocessors as defined in Exhibit 3) that perform a portion of the Services. 

“Supplement” means additional documentation describing a new scope of Services, which shall be in the form of Exhibit 2. 

“Systems” means Recipient Systems and the Service Provider Systems or any of them. 

“Technology License Agreement” means the Amended and Restated Technology License Agreement, dated as of June 17, 2010, among Service
Provider and Customer. 
 “Term” has the meaning set forth in Section 2.2. 

“Third Party Claim” means a Claim asserted or instituted in writing by any person or entity other than the Parties or their Affiliates that
could give rise to Damages for which an Indemnifying Party could be liable to an Indemnified Party under this Agreement. 
 “Third Party Claim
Notice” means a written notice specifying the nature of the applicable Third Party Claim, together with all information reasonably available to the Indemnified Party with respect to such Third Party Claim. 

1.1 References. References to a schedule, exhibit attachment, appendix or annex include all subparts of such documents. For
example, a reference to Schedule A-1 will be deemed to include any attachments to such schedule, and references to Schedule A will be deemed to include Schedules A-1 through A-9. 

 

	2.	INITIAL TERM AND RENEWAL. 

 2.1 Initial Term. The term of this Agreement
will begin on the Effective Date and will continue until December 31, 2020, unless earlier terminated in accordance with the terms of this Agreement (the “Initial Term”). 

2.2 Extensions of Initial Term. The Initial Term shall automatically renew on December 31, 2020, and every [*****]
([*****]) years thereafter, for an additional [*****] ([*****]) year period or 

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page 7

 
another period mutually agreed upon by the Parties (each, a “Renewal Term” and collectively with the Initial Term, the “Term”), unless (i) either Party
elects not to extend the Term by giving at least [*****] ([*****]) months’ written notice to the other Party before the expiration of the Initial Term or the then current Renewal Term, or (ii) earlier terminated in accordance with the
terms of this Agreement. 
 2.3 Bifurcated Treatment of Initial Term. The determination of how to apply this Agreement shall
be controlled as follows: (i) any right or obligation of a Party that arose prior to the 2nd Amendment Date shall be governed by the terms and conditions of the AMENDED AND RESTATED MASTER
OUTSOURCING SERVICES AGREEMENT version of this Agreement; and (ii) any right or obligation of a Party arising on or after the 2nd Amendment Date shall be governed by the terms and conditions
of the SECOND AMENDED AND RESTATED MASTER OUTSOURCING SERVICES AGREEMENT version of this Agreement. 
  

	3.	SERVICES, SERVICE LEVELS AND KEY PERFORMANCE INDICATORS. 

 3.1 Base
Services. 
 (a) Performance. Service Provider will provide the Base Services, beginning on the Effective Date. Services provided
by Service Provider under this Agreement may be provided by Service Provider directly or through any of its direct or indirect Affiliates at Service Provider’s discretion. Service Provider shall not be relieved of any of its obligations under
this Agreement as a result of the provision of Services by any of Service Provider’s direct or indirect Affiliates pursuant to this Section 3.1(a). 

(b) Recipients and Facilities. Subject to Section 14.1, Service Provider will provide the Services to the Recipients
at the locations for which such Services are provided as of the 2nd Amendment Date (as identified in Schedules B, including
Attachment B-1) or, with respect to any particular Services, such other locations as may be specifically identified in Schedule A or in one or more individual Supplements with respect
to such Services. Throughout the Term, the Parties will update and amend Schedule B to include additional entities or additional or changed locations, subject to negotiation by the Parties in good faith regarding the provision of Services in
support of each entity that is acquired by Customer or Recipients, but Supplier shall not be obligated to provide Services to such entity unless the pricing and terms for such entity and the feasibility of providing Services to such entity has been
agreed upon by the Parties and such entity has been added to Schedule B, and the Parties have agreed on the necessary adjustments to Schedule C and Schedule D. Services will be provided to the
Recipients in accordance with the terms and conditions of this Agreement and subject to agreement on pricing for any implementation, divestiture activity or change to the Services that may be required. 

(c) Reserved. 
 (d)
Recipient Input. To the extent a Service Provider responsibility in any Schedule, Companion Agreement or Supplement to this Agreement relies upon input, instructions or policies from the Recipients in performing such Services, Service
Provider will comply with the Recipients’ reasonable input, instructions or policies, provided that until the 

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page 8

 
Recipients provide such input, instructions or policies, Service Provider may, at its option, be excused from performing the relevant Services, unless Recipient elects to have Service Provider
perform the relevant Services in accordance with Service Provider’s applicable practices as of the date the relevant Services are to be delivered. 

(e) Changes Requested by Customer. The Recipients may, from time to time during the Term, request that Service Provider change the Base
Services and Service Provider shall use commercially reasonable efforts to address the needs of the Customer or Recipient with respect to such requests. If Service Provider agrees to change the Base Services, the Parties will either amend the
relevant Schedules or execute a Supplement, or both; and in any case, reflect the Parties’ joint agreement on any adjustment to the applicable charges for any agreed changes to the Services. 

(f) Changes Required by Applicable Law. If changes to the Services are necessary in order to comply with applicable Laws, or changes to
Service Provider’s third party contracts, Service Provider will make such changes unless such changes are not practicable given the Service Provider Systems. Any changes will be documented either in Supplements or by an amendment to this
Agreement, or both; and in any case, shall reflect the Parties’ joint agreement on the applicable charges for any necessary changes to Services. If providing such changed Services is not practicable given the Service Provider Systems, Customer
may purchase such services from a third party, provided that the Parties must agree on, and shall not unreasonably withhold their consent with respect to, (i) the activities required to transition the affected Services from Service Provider to
such third party, (ii) the impact on the remaining Services, (iii) the charges associated with removing such Services, and (iv) the charges for the remaining Services as determined by the Price Adjustment Process in Schedule
C. 
 (g) Competitive Analysis. At any time, Customer may bring in good faith to Service Provider’s attention
competitive benchmark information that shows significant price differences for the comparable Services. The Parties shall discuss in good faith the information provided to determine what if any price adjustment would be warranted and appropriate.

 3.2 Additional Services. At any time during the Term: (a) Recipient(s) may request that Service Provider provide
Additional Services, and (b) Service Provider may offer to make available Additional Services to Recipient(s). If the Parties agree to add Additional Services, which may be either ongoing Services or one-time projects, their agreement shall be
documented in a Supplement to Schedule A, which Supplement shall be in the form specified in Exhibit 2. Any information or assistance that Customer, Recipients or their Affiliates request from Service Provider in
preparation for the sale of some or all of Recipients’ assets or the ownership of Customer and/or Recipients shall be provided as Additional Services in accordance with this Section 3.2. Customer agrees it will include
Service Provider in any solicitation of proposals for services that could be provided under this Agreement. If Customer and Service Provider do not come to agreement on the Additional Services, then Customer may purchase such services from a third
party. 
 3.3 General Service Standards. Unless otherwise specified in this Agreement or any Schedule, the Services under this
Agreement will initially be performed in substantially the same manner (including historical usage levels and geographic provisioning) that such Services were 

  

					
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generally performed by Service Provider immediately prior to the 2nd Amendment Date, and thereafter will continue to be performed in
substantially the same manner (including proportionate usage levels and geographies) as Service Provider generally performs such services for its own retained businesses, except to the extent such Services differ because of the need to follow legal
corporate formalities and to keep Recipient Data separate from Service Provider data. In no event will Service Provider be required to make any customization to the Services (or Service Provider’s associated Systems or processes) that are
unique to the Recipients, beyond the customizations that Service Provider elects to make to support the Service Provider Systems and work processes, except for customizations that are expressly agreed upon in accordance with this Agreement or,
subject to Section 3.1(f), customizations that are required by applicable Laws. To the extent Customer or any Recipient requests Services that exceed or fall below the usage levels as of the 2nd Amendment Date and Service Provider agrees to provide such Services, such increase or reduction may constitute a Price Adjustment Event in Schedule C. In such event, Service Provider
will provide Customer with reasonable supporting information about the increased or decreased usage level together with the associated change to the charges. To the extent Customer or any Recipient requests Services that exceed geographic
provisioning of the Services as of the 2nd Amendment Date and Service Provider agrees to provide such Services, such Services shall constitute Additional Services, as applicable. The Recipients
shall comply in all material respects with Service Provider’s applicable work processes, policies and procedures and any applicable terms and conditions of third party suppliers, to the extent that Service Provider has provided Customer with
written notice of such work processes, policies and procedures and/or third party supplier terms and conditions. 
 3.4 Conflict
of Interest. In the event that Service Provider determines there is a conflict of interest between Service Provider and any Recipient related to the performance of the Services on an issue that could reasonably have an adverse impact on Service
Provider with regard to the Service Provider’s code of business conduct or public relations, or with regard to its customers or a Governmental Authority, Service Provider shall notify Customer of such issue. The Parties will then work together
in good faith, through the Service Management Team, to resolve such issue. If the Parties are unable to resolve such issue to their mutual satisfaction within a reasonable amount of time given the nature of the issue, Service Provider will not be
obligated to perform the Services or tasks solely to the extent giving rise to the conflict of interest and Customer shall have the right to perform such Services or tasks for itself and for such Services, Charges should be accordingly and
proportionately reduced. 
 3.5 Information Technology Platform and the ERP Upgrade. 

(a) Service Provider’s ability to provide the Services designated with an asterisk (*) in Schedule A relies upon the
Service Provider Systems as a critical enabling tool for the delivery of those Services. Service Provider will continue to use its Service Provider Systems as the basis for the delivery of information technology services under this Agreement. 

(b) The Parties acknowledge and agree that Service Provider is in the process of performing an upgrade to move its own and its customers’
operations from the current SAP R/2 based architecture to an SAP ECC 6-based architecture, and that Service Provider expects to perform a similar move with respect to Customer during the period set forth in Schedule D upon receipt of
advance notice from Customer, as described therein. In the event that Customer does 

  

					
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not notify Service Provider to commence the Enterprise Resource Planning Upgrade within the period set forth in Schedule D, or Customer does not perform its responsibilities under
this Agreement required for Service Provider to complete the ERP Upgrade in accordance with the mutually agreed upon ERP Upgrade project plan, Service Provider may, in its sole discretion: (i) be excused from performing the Enterprise Resource
Planning Upgrade and Service(s) that rely upon Service Provider Systems as a critical enabling tool or (ii) continue to provide such Services; provided that Customer will be responsible for any additional costs incurred by Service Provider in
connection with the maintenance of the SAP R/2-based architecture. 
 3.6 Planning. For the convenience of the Parties only
and not intending to be bound thereby, not less than [*****] ([*****]) days before each calendar year following the 2nd Amendment Date, or at such other time or times mutually agreed to by
the Parties to accommodate the budgetary cycles of each Party, Customer shall provide a written Forecast to Service Provider with respect to each Functional Service Area. 

3.7 Recipients’ Obligations. 

(a) Customer acknowledges that Service Provider’s ability to provide the Services is reliant on the Recipients performing their
responsibilities set forth in this Agreement or the Schedules, and their compliance with Service Provider’s work processes, policies and procedures and any requirements under Service Provider third party contracts, subject to the Recipients
having been notified of such processes, policies and procedures and requirements under third party contracts and any changes thereto. 
 (b)
Service Provider’s failure to perform its obligations under this Agreement shall be excused (and any rights of the Recipients arising as a consequence of such failure shall not be exercised by the Recipients) if and to the extent such Service
Provider non-performance is caused by (i) the wrongful or tortious actions of a Recipient or a third party contractor performing obligations on behalf of a Recipient under this Agreement, or (ii) the failure of any Recipient or such a
third party contractor to perform in any material respect the Recipient’s obligations under this Agreement or otherwise comply in any material respect with Service Provider’s work processes, policies and procedures and any requirements
under Service Provider third party contracts to which Recipients were given reasonable notice. Customer shall be responsible for any additional costs incurred by Service Provider in connection with providing the Services as a result of such failure.
Subject to Section 14.9, Service Provider shall use commercially reasonable efforts to perform its obligations notwithstanding such failure, provided that Customer works with Service Provider through the Account Executives to
remedy the failure. 
 3.8 Required Consents. 

(a) Responsibility. Each Party will be responsible for obtaining the Required Consents required under its own third party contracts
pertaining to any Software, Equipment, Systems or other materials or associated services required in connection with the Services under this Agreement. Such responsibility shall include the administrative activities necessary to obtain the Required
Consents and payment of the fees and/or expenses associated with obtaining the Required Consents. For the avoidance of doubt, Customer and/or Recipients will be responsible for the cost of obtaining Required Consents necessary for Service Provider
to provide Services using the Managed Recipient Contracts. 

  

					
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 (b) Contingent Arrangements. If, despite using commercially reasonable efforts, either
Party is unable to obtain a Required Consent for which it is responsible, such Party shall use commercially reasonable efforts to obtain a replacement license, product or right, as applicable. If such replacement cannot be obtained using
commercially reasonable efforts, the Parties shall work together in good faith to develop a mutually acceptable alternative arrangement that is sufficient to enable Service Provider to provide, and Customer to receive, the Services without such
Required Consent. The Party responsible for obtaining the Required Consent shall be financially responsible for the costs of such alternative arrangement. If such alternative arrangement cannot be agreed upon by the Parties or is required for a
period longer than [*****] ([*****]) days following the Effective Date, either Party may require that the affected Services be discontinued in which case the Charges for Services shall be equitably adjusted to account for such discontinued
Services. 
 3.9 Service Levels and Key Performance Indicators. Schedule F, specifies the Service Levels for
certain specified Services and the process for measuring and reporting such Service Levels and any KPIs generally. Service Level Credits for such Service Levels shall be calculated in accordance with Schedule F. 

3.10 Services Evolution. The Parties anticipate that the Services may evolve over time. The Parties will work together in good
faith, through the Service Management Team, to discuss any such evolution of the Services, including possible advancements and improvements in the methods of delivering the Services. If the Parties agree to supplement, modify, enhance or replace
Services, their agreement shall be documented in accordance with the provisions of Section 3.1(e) or (f) or Section 3.2 (as applicable). 

 

	4.	SERVICE PROVIDER SUBCONTRACTORS AND PERSONNEL. 

 4.1 Subcontractors.
Service Provider shall have the right to use Subcontractors to assist Service Provider and its Affiliates in the provision of the Services. Service Provider will be responsible for the Services performed by its Subcontractors and Service Provider
will be Customer’s sole point of contact regarding the Services, including with respect to payment. 
 4.2 Compliance.
Service Provider shall cause its employees, agents and Subcontractors while at Recipient Facilities, to (a) comply with the personnel, operational, safety and security procedures, policies, rules and regulations applicable to Recipient
employees and agents and the Recipient Facilities provided to Service Provider from time to time, and (b) comply with reasonable requests of the Recipients’ personnel pertaining to personal and professional conduct. Customer shall have the
right to require Service Provider to remove any employee, agent or Subcontractor of Service Provider from a Recipient Facility in an emergency or potential emergency situation arising from any failure to comply with this provision. In any other
situation in which any employee, agent or Subcontractor of Service Provider fails to comply with this provision, Service Provider shall consult with Customer and take appropriate action to remedy such failure, including removal of such employee,
agent or Subcontractor from the Recipient Facilities and replace them at no cost to Customer. Notwithstanding the foregoing, Service Provider retains the sole right to hire and fire its employees, agents and Subcontractors and shall be solely
responsible for any decision to fire its employees, agents or Subcontractors. 

  

					
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	5.	RELATIONSHIP MANAGEMENT. 

 5.1 Relationship Management Process. Each Party
will appoint an individual who will serve as its Account Executive as specified in Schedule E. The Parties shall conduct meetings, manage interactions and escalate any issues for informal dispute resolution in accordance with
Schedule E. 
 5.2 Regulatory Review. To the extent permitted by applicable Law, each Party will notify the
other promptly of any formal request or order by a Governmental Authority to examine records regarding a Recipient that are maintained by Service Provider or to audit Service Provider’s performance of the Services. Service Provider will
cooperate with any such examination or audit. Customer will reimburse Service Provider for the actual and reasonable out-of-pocket costs Service Provider incurs in connection with such examinations or audits. Any large scale document storage or
retrieval required by Customer for any reason including any regulatory review, Actions, or any court or other legal discovery or adversarial proceeding shall constitute Additional Services subject to an additional charge which shall be reasonably
acceptable to Customer; provided that Service Provider shall not be obligated to perform such activity until the additional charge has been agreed to by Customer. 

5.3 Books and Records; Audit. Service Provider shall keep books of account and other records, in reasonable detail and in
accordance with generally accepted accounting principles, consistently applied, for any Charges for which Customer is required to reimburse Service Provider and for any Charges which are priced on a consumption (e.g., hourly) basis pursuant to this
Agreement. Such books of account and other records shall be open for Customer’s inspection during normal business hours for [*****] ([*****]) months following the end of the calendar year in which the expense was incurred or the applicable
Services were rendered to enable Customer to verify that the Charges comply with the terms of this Agreement; provided, however, that any such inspection or audit may be performed only by an independent third party auditing firm of national standing
that has been informed of the confidential nature of such information and that is directed by Customer to treat such information confidentially and not to be entitled to review or disclose any information about Service Provider’s costs other
than costs for which Customer directly reimburses Service Provider such as reimbursed travel costs. 
 Notwithstanding the foregoing, if
upon prior written notice to Service Provider, Customer wishes to verify any particular change to the Charges that occurred as a result of the Price Adjustment Process described in Section 3.4 of Schedule C, Customer
may engage such independent third party auditing firm to do so provided that it has a written agreement with Customer in which it agrees (i) not to share such cost information with Customer, except with respect to the percentage change of
Service Provider’s costs to provide or terminate the Services as contemplated by Section 3.4 of Schedule C; and (ii) before making any report of its findings to Customer, to review its findings with Service
Provider and take reasonable steps to correct any error or omission that is identified by such third party auditor or Service Provider. Customer will provide Service Provider with a copy of such agreement with the independent third party auditor.

  

					
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 5.4 Audit Rights for Intellectual Property. Where Service Provider has given the
Recipients access to Intellectual Property in connection with the Services, the Recipients will provide to Service Provider or, at Service Provider’s request, to the third party licensors of such Intellectual Property or an independent auditor,
access at reasonable hours to Recipient personnel, Recipient Facilities, the Recipients’ records and other pertinent information, as Service Provider or such third party licensor or independent auditor may reasonably request, to verify that the
use of the Intellectual Property meets applicable licensing requirements. If any such audit or inspection results in a discovery that the Recipients have failed to comply with any Service Provider or third party contract limitations or requirements
of which Customer has been given notice, Customer shall be responsible for any costs associated with remedying such failure (e.g., purchasing additional licenses). 

5.5 Continued Performance. Subject to Sections 3.7, 14.7 and 14.9, each Party agrees
that it will, unless otherwise directed by the other Party, continue performing its obligations under this Agreement while any dispute is being resolved until this Agreement expires or is terminated in accordance with its terms, except that Service
Provider may suspend its provision of any or all of the Services in the case of a dispute with regard to Customer’s alleged failure to pay past due amounts in excess of five percent (5%) of the then-current year’s expected Charges for
more than [*****] ([*****]) days. If Customer pays such disputed amounts, (a) subject to Section 14.7(a), Service Provider shall continue to perform its obligations under this Agreement and (b) such payment shall
not constitute a waiver of any claims Customer may have with respect to such disputed amounts. 
  

	6.	FACILITIES AND SYSTEMS. 

 6.1 Use of Recipient Facilities and Systems. 

(a) General. The Recipients will provide Service Provider at the Recipient Facilities, and at no charge, the space, office furnishings,
janitorial service, telephone service, utilities (including air conditioning) and office-related equipment, supplies, and duplicating services that Service Provider may reasonably need to provide the Services. Service Provider’s employees will
have reasonable access to the Recipient Facilities twenty-four (24) hours a day, seven (7) days a week; provided, however, that in times of emergency, turnaround or significant maintenance or construction activity, access may
be restricted or denied if required in connection with such emergency, turnaround, maintenance or construction. In such an event, Service Provider shall be excused from its performance of those Services it cannot provide due to such restricted
access (but only if and to the extent affected by such restricted access). 
 (b) Relocation. Customer shall promptly notify Service
Provider of any contemplated or planned alteration or relocation of any Recipient Facility that could reasonably be expected to impact the Services (including any impact on Service Provider’s cost to perform, timing or ability to perform), and,
upon Service Provider’s request, will promptly review such contemplated or planned alteration or relocation with Service Provider. Customer’s notice to Service Provider must be sufficiently in advance of any such alteration or relocation
to allow a reasonable amount of time (and in any event no less than [*****] ([*****]) days) for the Parties to (i) agree on any changes to the Services that may be required as a result of the alteration or relocation and the corresponding
changes to Service Provider’s Charges, and (ii) prepare for and implement the agreed upon changes to the Services. 

  

					
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 (c) Service Provider’s Obligations. Service Provider will (i) keep the Recipient
Facilities in good order, (ii) not commit waste or damage to those Recipient Facilities or use those Recipient Facilities for any purpose other than providing the Services (and appropriate incidental use for internal Service Provider
administrative tasks unrelated to other customer accounts or Service Provider marketing efforts), and (iii) comply with the Recipients’ reasonable security requirements and other relevant policies of which Service Provider or its
Subcontractors have been given notice regarding access to and use of the Recipient Facilities. 
 (d) Access to Recipient Systems.
Service Provider will, and will require that all Service Provider Personnel who have access to Recipient Systems will, limit their access to those portions of such Recipient Systems for which they are authorized in connection with the Services.
Service Provider will (i) make available to Customer, upon Customer’s request, a written list of the names of each individual who have been granted such access, and (ii) adhere to the Recipients’ security rules and procedures for
use of the Recipient Systems. All user identification numbers and passwords disclosed to Service Provider to permit Service Provider Personnel to access the Recipient Systems will be deemed to be, and will be treated as, the Recipient’s
Confidential Information. Service Provider will cooperate with Customer in the investigation of any apparent unauthorized access by Service Provider Personnel to the Recipient Systems. 

6.2 Service Provider Facilities and the Service Provider Systems. 

(a) Service Provider Facilities. Service Provider may perform the Services in Service Provider Facilities as Service Provider
reasonably deems appropriate in accordance with the terms and conditions of this Agreement and all applicable Laws. While at Service Provider Facilities, Recipient personnel shall comply with Service Provider’s, and its Affiliates’ and
Subcontractors’ reasonable security requirements and other relevant policies of which Customer or the applicable Recipient personnel have been given notice. 

(b) Access to the Service Provider Systems. Customer will, and will require that all Recipient personnel who are authorized by Customer
to access to any of Service Provider’s Systems to limit their access to those portions of Service Provider’s Systems which are specifically made available to Customer’s for its receipt and use of the Services. Customer will
(i) limit such access to those Service Provider personnel who are authorized to provide the Services, (ii) limit such access to those Recipient personnel who are authorized by Customer in accordance with the applicable Service Provider
procedures to use the Services, (iii) upon Service Provider’s request, provide to Service Provider a written list of the names of all of the Recipient personnel who have been granted such access, and (iv) adhere to Service
Provider’s (or any applicable Subcontractors’) reasonable security rules and procedures for use of Service Provider Systems and other computer or electronic data storage systems of which Customer or the applicable Recipient personnel have
been given notice. All user identification numbers and passwords disclosed to Recipients to permit Recipient personnel to access the Service Provider Systems will be deemed to be, and will be treated as, Service Provider’s Confidential
Information. Customer will cooperate with Service Provider in the investigation of any apparent unauthorized access by Recipient personnel to the Service Provider Systems. 

  

					
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 6.3 Physical Security for Facilities. Service Provider or its Subcontractor will be
responsible for all security procedures at any Service Provider Facilities. The Recipients will be responsible for all security procedures at the Recipient Facilities. While at the Recipient Facilities, Service Provider Personnel will comply with
the Recipients’ reasonable physical security procedures, as made known to Service Provider’s Account Executive. 
  

	7.	TECHNOLOGY AND PROPRIETARY RIGHTS. 

 7.1 Related Agreements. 

(a) Ownership of Intellectual Property. Except as expressly provided in this Article 7, nothing in this Agreement shall grant or
transfer to Customer or any Recipient any rights, title or interests in any Intellectual Property developed, invented or otherwise created before or after the Effective Date by or on behalf of Service Provider and/or its Affiliates or otherwise
controlled by or licensed to Service Provider and/or its Affiliates. 
 (b) Development of Intellectual Property. Subject to
Section 8, as between the Parties, all Intellectual Property developed or acquired by or for Service Provider or any of its Affiliates in connection with providing the Services shall be owned by Service Provider or its Affiliates.
Except as agreed by the Parties pursuant to Schedule D, any services that rely on New Developments are outside the scope of the Services under this Agreement and therefore would have to be separately negotiated and agreed upon by the
Parties. 
 7.2 Limited License to Use Service Provider Work Processes and Software. Service Provider hereby grants to
Recipients a limited, non-exclusive, non-assignable license to use the work processes and Software owned by Service Provider and/or its Affiliates that are provided to Recipients in connection with the Services solely to the extent necessary for
Recipients to receive Services and execute their respective Recipient responsibilities under this Agreement. WITHOUT LIMITING SERVICE PROVIDER’S OBLIGATIONS WITH RESPECT TO THE SERVICE LEVELS, THE SERVICE PROVIDER WORK PROCESSES AND SOFTWARE
ARE PROVIDED BY SERVICE PROVIDER ON AN AS-IS BASIS AND SERVICE PROVIDER EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, AS TO SUCH WORK PROCESSES AND SOFTWARE. 

7.3 No Implied Licenses. Except as expressly specified in this Agreement, nothing in this Agreement will be deemed to grant to
one Party, by implication, estoppel or otherwise, license rights, ownership rights or any other Intellectual Property Rights in any technology, work processes or Software owned by the other Party or any Affiliate of the other Party. 

7.4 Portability Package. 

(a) Upon either: (i) the expiration of the Initial Term after Customer and Recipients have met the Minimum Revenue Threshold, or
(ii) early termination by Customer pursuant to Section 14.2(a) or Section 14.2(b), Service Provider will provide to Customer and Recipients: (1) listed in Schedule B as of the date of
such expiration of the Initial Term or the date of termination (as applicable) and (2) for which Service Provider has completed the ERP Upgrade, a fully paid-up, perpetual, non-exclusive, non-assignable, world-wide, royalty-free, license and
right to use, copy, replicate, maintain, modify, enhance, support and create derivative 

  

					
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works of the Portability Package, to the extent required to operate an ERP system, in each case solely for the Recipients’ own Permitted Internal Business Use, so long as the Customer or
such Recipient is not directly or indirectly owned or controlled by Direct Competitor. 
 (b) If the ERP Upgrade Project is completed for
Customer or any Recipient either (i) Styron desires or elects to terminate the Agreement prior to the expiration of the Initial Term, or (ii) upon expiration of the Initial Term but prior to the Minimum Revenue Threshold having been
achieved, the Parties will discuss the terms and conditions, including price, upon which Service Provider would grant Customer or a Recipient a license to the Portability Package. In either case, Service Provider will include the ongoing service
revenue that Service Provider has received, if any, from Customer’s divested Recipients, among other relevant factors, in formulating its commercial licensing proposal for Customer; provided that, such consideration shall not require Service
Provider to disclose confidential terms of any agreement between Service Provider and such divested Recipient(s) to Customer or any other third party. 

(c) If Customer or a Recipient desires to use the Portability Package for a purpose other than the Permitted Internal Business Use, then the
Parties will discuss the terms and conditions, including price, upon which Service Provider would grant Customer or a Recipient an expanded license to permit such desired use. 

(d) Customer shall reimburse Service Provider for the actual cost of labor and materials necessary for Service Provider to perform any
separation assistance in connection with this Section 7.4. For the avoidance of doubt, Service Provider shall retain all ownership rights in the Portability Package and any and all portions thereof. 

 

	8.	DATA PROTECTION AND EXPORT CONTROL. 

 8.1 Ownership. As between the
Recipients and Service Provider, the Recipients own and will continue to own all right, title and interest in and to all Recipient Data, including, for example data pertaining to the volume and quality of the Services. For the avoidance of doubt,
Service Provider retains ownership of data pertaining to its performance of the Services, including, for example, data pertaining to the volume and quality of the Services. 

8.2 Data Security. Service Provider will establish and maintain safeguards against the destruction, loss, alteration, or
unauthorized access of Recipient Data in its possession that are no less rigorous than those in effect for Service Provider’s operations. If Customer requests reasonable additional safeguards for Recipient Data, Service Provider will provide
those additional safeguards as Additional Services. Recipient may establish backup security for data and keep backup data files in its possession if it so chooses, but Service Provider will have access to the backup data files as Service Provider
reasonably needs to provide the Services. 
 8.3 Data Protection. The Parties shall execute a global data protection agreement
in the form of Exhibit 3 and each Party shall otherwise comply (and Service Provider shall require its Subprocessors (as defined in Exhibit 3) to comply) with the provisions and obligations imposed on it by such global
data protection agreement and applicable Laws relating to data protection or data privacy. To the extent the Recipient, acting in its capacity as a data controller, requires that Service Provider make a change in the manner in which it would
otherwise handle Recipient Data in Service Provider Systems, any such changes will be handled in accordance with Article 3. 

  

					
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 8.4 Export Control. 

(a) The Parties acknowledge that certain products, technology, technical data and software (including certain services and training) and
certain transactions may be subject to export controls and/or sanctions under the Laws of the United States and other countries and jurisdictions (including the Export Administration Regulations, 15 C.F.R. §§730-774, the International
Traffic in Arms Regulations, 22 C.F.R. Parts 120-130, and sanctions programs implemented by the Office of Foreign Assets Control of the U.S. Department of the Treasury). No Party shall directly or indirectly export or re-export any such items or any
direct product thereof or undertake any transaction or service in violation of any such Laws. 
 (b) For any products, technology, technical
data (other than Recipient Data) or software provided by Service Provider to any Recipient (“Service Provider Export Materials”), Service Provider shall be responsible for obtaining all necessary export authorizations and licenses
for the export of the Service Provider Export Materials to Recipients where the Parties have agreed that Service Provider will export such Service Provider Export Materials directly to Customer or another Recipient, as contemplated by this
Agreement. 
 (c) Recipients shall not export or re-export Service Provider Export Materials without Service Provider’s written consent
(not to be unreasonably withheld in case of an export to another Recipient thereof). To the extent Service Provider authorizes any Recipient to export or re-export Service Provider Export Materials, such Recipient shall be responsible for obtaining
all necessary export authorizations and licenses for the Recipient’s export or re-export of such Service Provider Export Materials. 

(d) For any products, technology, technical data (including any Recipient Data) or software provided by any Recipient to Service Provider, its
Affiliates or its Subcontractors (“Recipient Export Materials”), such Recipient shall identify the specific export control classification, and be responsible for obtaining all necessary export authorizations and licenses for any
Recipient’s the export or re-export of such Recipient Export Materials or for Service Provider’s export or re-export of such Recipient Export Materials in connection with Service Provider’s performance of the Services. 

 

	9.	CONFIDENTIALITY. 

 9.1 Confidential Information. 

(a) As used herein, “Confidential Information” means (i) this Agreement and the terms hereof, (ii) all information
marked confidential, restricted, secret, proprietary or with a similar legend by either Party, and (iii) any other information that is treated as confidential by the Disclosing Party and would reasonably be understood to be confidential,
whether or not so marked (which shall include Service Provider Software, Recipient Software, Recipient Data, information relating to the Disclosing Party’s facilities, technology, systems, processes, Software or hardware products, databases or
services that the Disclosing Party performs under this Agreement, the Disclosing Party’s attorney-client privileged materials and attorney work product, information relating to the Disclosing Party’s customers, rates and pricing,
competitors, 

  

					
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strategic plans, and the Disclosing Party’s account information, research information, information that contains trade secrets, financial/accounting information, human resources/personnel
information, marketing/sales information, contact information, information regarding businesses, plans, operations, mergers, acquisitions, divestitures, third party contracts, licenses, internal or external audits, law suits, arbitrations,
mediations, regulatory compliance). 
 (b) Exclusions. Notwithstanding the foregoing, Confidential Information does not include
information that the Receiving Party can demonstrate (i) is, at the time of disclosure to it, generally available to the public other than through a breach of the Receiving Party’s or a third party’s confidentiality obligations;
(ii) after disclosure to it, is published by the Disclosing Party or otherwise becomes generally available to the public other than through a breach of the Receiving Party’s or a third party’s confidentiality obligations;
(iii) was lawfully in the possession of the Receiving Party immediately prior to the time of disclosure to it without obligation of confidentiality; (iv) is received from a third party having a lawful right to possess and disclose such
information; or (v) is independently developed by the Receiving Party without reference to the Disclosing Party’s Confidential Information. 

For the purpose of this Article 9, disclosures that are specific shall not be deemed to be within the foregoing exceptions
merely because they are embraced by more general disclosures in the public domain or in the possession of the Receiving Party (e.g., operating procedures and equipment used as part of a larger integrated system). In addition, any combination of
features shall not be deemed to be within the foregoing exceptions merely because individual features are separately in the public domain or in the possession of the Receiving Party, unless the combination itself and its principle of operation are
in the public domain or in the possession of the Receiving Party. 
 9.2 Limitation to Permitted Disclosures. 

(a) Except as otherwise specifically provided in this Agreement, during the Term and at all times thereafter, the Receiving Party
(A) shall hold Confidential Information received from the Disclosing Party in confidence and shall use such Confidential Information only for the purposes of fulfilling its obligations or exercising its rights under this Agreement and for no
other purposes, (B) shall not disclose, provide, disseminate or otherwise make available any Confidential Information of the Disclosing Party to any third party without the express written permission of the Disclosing Party (which permission is
hereby granted in certain circumstances in Sections 9.2(c) and (d)), (C) shall not sell, assign, transfer, rent, lease, encumber, pledge, modify, reverse engineer, compile, disassemble or otherwise use the
Confidential Information of the other Party, and (D) shall not commercially exploit, or permit a third party to commercially exploit, such Confidential Information. 

(b) The Receiving Party shall use at least the same degree of care to safeguard and to prevent unauthorized access, disclosure, publication,
destruction, loss, alteration or use of the Disclosing Party’s Confidential Information as the Receiving Party employs to protect its own information (or information of its customers) of a similar nature, but not less than reasonable care.
Reasonable care includes, without limiting the generality of the foregoing, informing its subcontractors, agents, representatives, advisors, directors, officers, employees and Affiliates and, where applicable, their directors, officers and
employees, of the confidential 

  

					
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nature of the Confidential Information and the terms of this Agreement, directing them to comply with these terms, and obtaining their written undertaking to abide by terms at least as
restrictive as these. 
 (c) The Receiving Party may disclose Confidential Information of the Disclosing Party to its employees, officers,
directors, auditors, attorneys, tax advisors, consultants, financial advisors and similar professionals, and contractors and agents provided that (A) such person or entity has a need to know the Confidential Information for purposes of
performing his or her obligations under or with or to enforce its rights under or with respect to this Agreement or as otherwise naturally occurs in such person’s scope of responsibility, (B) such person or entity is held to obligations of
confidentiality that are no less stringent than those set forth in this Article 9, and (C) such disclosure is not in violation of Law. The Receiving Party assumes full responsibility for the acts or omissions of any person or
entity to whom it discloses Confidential Information of the Disclosing Party regarding their use of such Confidential Information. 
 (d) A
Receiving Party may disclose Confidential Information of a Disclosing Party as required to satisfy any Law, provided that, promptly upon receiving any such request, the Receiving Party, to the extent it may legally do so, gives notice to the
Disclosing Party of the Confidential Information to be disclosed and the identity of the third party requiring such disclosure so that the Disclosing Party may interpose an objection to such disclosure, take action to assure confidential handling of
the Confidential Information, or take such other action as it deems appropriate to protect the Confidential Information. The Receiving Party shall reasonably cooperate with the Disclosing Party in its efforts to seek a protective order or other
appropriate remedy or, in the event such protective order or other remedy is not obtained, to obtain assurance that confidential treatment will be accorded such Confidential Information. 

(e) Notwithstanding the disclosures permitted above, Recipients shall not, without Service Provider’s prior written approval, disclose
Confidential Information provided by Service Provider under this Agreement to any competitor of Service Provider or its Affiliates, including competitors with respect to the Services provided under this Agreement. 

(f) In the course of providing and receiving services under the Agreement, the Receiving Party may gain access to parts of the Disclosing
Party’s systems which such Receiving Parties are not authorized to access. The Receiving Party shall not use or retain any Confidential Information that it obtains from access to parts of systems that it is not authorized to access. The
Receiving Party shall promptly notify the Disclosing Party of such unauthorized access and delete or destroy any Confidential Information obtained. 

9.3 Return of Information. Except for Confidential Information for which a continuing license is granted to the Receiving Party
under this Agreement, upon written request by the Disclosing Party, all of the Disclosing Party’s Confidential Information in whatever form shall be returned to the Disclosing Party upon termination of this Agreement, without retaining copies
thereof except that (a) one copy of all such Confidential Information may be retained by the other Party’s legal department solely for the purpose of policing this Agreement, and (b) any instances of such Confidential Information in
an archived form that are commercially impractical to return may be retained so long as the Receiving Party does not access or make use of such Confidential Information after receipt of the written request for return from the Disclosing Party. 

  

					
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 9.4 Communications. Each Party agrees to use all reasonable efforts to direct all
communications with respect to its operations at a Recipient Facility to only the designated contact Person(s) of the other Party. 

9.5 Loss of Confidential Information. Each Party shall (i) immediately notify the other Party of any possession, use,
knowledge, disclosure, or loss of such other Party’s Confidential Information in contravention of this Agreement, (ii) promptly furnish to the other Party all known details and assist such other Party in investigating and/or preventing the
reoccurrence of such possession, use, knowledge, disclosure, or loss, (iii) cooperate with the other Party in any investigation or litigation deemed necessary by such other Party to protect its rights, and (iv) promptly use all
commercially reasonable efforts to prevent further possession, use, knowledge, disclosure, or loss of Confidential Information in contravention of this Agreement. Each Party shall bear any costs it incurs in complying with this
Section 9.5. 
 9.6 No Implied Rights. Nothing contained in this Article 9 shall be construed
as obligating a Party to disclose its Confidential Information to the other Party, or as granting to or conferring on a Party, expressly or impliedly, any rights, title, or interest (including license) in or to any Confidential Information of the
other Party. 
  

	10.	COMPENSATION. 

 10.1 General. Customer will pay to Service Provider the
Charges set forth in Schedules C, D and any Supplement, and any other charges provided for elsewhere in the Agreement, for the Services in accordance with the terms set forth in this Agreement. 

10.2 Taxes. In addition to the prices determined pursuant to Schedules C, D and the applicable
Supplements, Customer shall pay, and hold Service Provider harmless against, all sales, use or other taxes, or other fees or assessments imposed by Law in connection with the provision of the Services, other than income, franchise or margin taxes
measured by Service Provider’s net income or margin and other than any gross receipts or other privilege taxes imposed on Service Provider. As soon as practicable after the Effective Date, if in its best interest to do so, Customer shall apply
for, in those taxing jurisdictions in which Customer qualifies, and use reasonable efforts to obtain and thereafter maintain, and timely provide to Service Provider, a direct pay permit. Customer shall also provide Service Provider with timely
resale or other applicable exemption certificates. Service Provider and Customer shall cooperate with each other and use commercially reasonable efforts to assist the other in entering into such arrangements as the other may reasonably request in
order to minimize, to the extent lawful and feasible, the payment or assessment of any taxes relating to the transactions contemplated by this Agreement, including, where appropriate, entering into Companion Agreements; provided, however, that
nothing in this Section 10.2 shall obligate Service Provider to cooperate with, or assist, Customer in any arrangement proposed by Customer that would, in Service Provider’s sole discretion, have a detrimental effect on
Service Provider or any of Service Provider’s Affiliates. 

  

					
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 10.3 Invoicing and Payment. Service Provider will invoice Customer in accordance
with Schedules C or D and the applicable Supplement(s). Payment terms are net [*****] ([*****]) days from the date of invoice or as otherwise specified in Schedule C or D, or the
applicable Supplement. Payments for amounts past due shall bear interest calculated on a per annum basis from the due date to the date of actual payment at a fluctuating interest rate equal at all times to the prime rate of interest announced
publicly from time to time by Citibank, N.A. plus [*****] percent ([*****]%), but in no case higher than the maximum rate permitted by Law. Customer shall make payments under this Agreement by electronic funds transfer in accordance with payment
instructions provided by Service Provider from time to time. 
 10.4 Companion Agreements. 

(a) The Parties shall enter into, and/or cause all Recipients receiving Services and Service Provider Affiliates providing Services to enter
into, as applicable, one or more Companion Agreements for the purpose of memorializing the implementation of this Agreement. All Services shall be provided by Service Provider or the applicable Affiliate of Service Provider pursuant to this
Agreement or an executed Companion Agreement. Unless and to the extent an individual Companion Agreement expressly provides otherwise, each Companion Agreement shall incorporate by reference the terms and conditions of this Agreement and shall not
be construed as altering or superseding the rights and obligations of the Parties under this Agreement. 
 (b) Customer shall be fully
responsible and liable for all obligations of the applicable Recipient, and Service Provider shall be fully responsible and liable for all obligations of itself or any of Service Provider’s Affiliates, in each case to the same extent as if such
failure to perform or comply was committed by Customer (in the case of the Recipients) or by Service Provider (in the case of Service Provider’s Affiliates). 

(c) The Account Executives (and/or their respective designees(s)) shall remain responsible for the administration of this Agreement and
support the individual Companion Agreements on behalf of Service Provider and Customer respectively and shall be the only individuals authorized to amend, modify, change, waive or discharge their rights and obligations under this Agreement on behalf
of Service Provider and Customer. No changes to any Companion Agreement shall be made without the knowledge of the Account Executives and the agreement of the local Service Provider Affiliate and Recipient in a written amendment to the Companion
Agreement. 
 (d) Customer shall have the right to enforce this Agreement (including the terms of all Companion Agreements) on behalf of
each Recipient that has entered into a Companion Agreement, and to assert all rights and exercise and receive the benefits of all remedies (including Damages) of each Recipient, to the same extent as if Customer were such Recipient, subject to the
limitations of liability applicable under this Agreement. Service Provider shall have the right to enforce this Agreement (including the terms of all Companion Agreements) on behalf of each Service Provider Affiliate that enters into a Companion
Agreement, and to assert all rights and exercise and receive the benefits of all remedies (including Damages) of each Affiliate hereunder, to the same extent as if Service Provider were such Affiliate, subject to the limitations of liability
applicable under this Agreement. 

  

					
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	11.	REPRESENTATIONS AND WARRANTIES. 

 11.1 Services Warranty. Service Provider
warrants to Customer that it will use the same level of care in providing the Services as it does for itself and in no event less than a reasonable level of care. 

11.2 Disclaimer. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION 11. NONE OF SERVICE PROVIDER, ITS AFFILIATES OR ANY
OF THEIR RESPECTIVE REPRESENTATIVES MAKE OR HAVE MADE ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, AT LAW OR IN EQUITY, IN RESPECT OF THE SERVICES, INCLUDING WITH RESPECT TO (A) MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR USE OR
PURPOSE, (B) THE USE OF THE SERVICE BY CUSTOMER OR ANY RECIPIENT AFTER THE RECEIPT THEREOF, OR (C) THE PROBABLE SUCCESS OR PROFITABILITY OF CUSTOMER’S OR ANY RECIPIENT’S BUSINESS AFTER THE RECEIPT OF THE SERVICES. 

 

	12.	INSURANCE. 

 12.1 Coverages. At all times during the term of this Agreement
and any extension hereof, both Parties shall procure and maintain, at their own expense and for their own benefit, Comprehensive/Commercial General Liability insurance (including Contractual Liability coverage) with a bodily injury, death and
property damage combined single limit of not less than [*****] per occurrence and in the aggregate. Each policy of insurance to be maintained hereunder shall name the other Party, including its Affiliates, and the officers, directors and employees
of each, as additional insureds. The insurance shall contain no more than a customary deductible for insurance of this type. 
 In addition, both Parties
shall maintain in full force and effect during the term of this Agreement the following insurance coverage. 
 (a) Comprehensive Automobile
Liability insurance covering owned, hired and non-owned vehicles with minimum limits of [*****] per person and [*****] per occurrence for bodily injury and [*****] property damage or combined single limit of [*****]. 

(b) Workers’ Compensation insurance with limits as required by the Laws of the states in which the Party’s employees are employed,
and Employer’s Liability insurance with minimum limit of [*****] per occurrence. 
 12.2 Policies. Upon request, no more
often than on an annual basis during the term of this Agreement, both Parties shall furnish the other with a certificate(s) from the insurance carrier(s) (having a minimum AM Best rating of A-) showing the coverages set forth above to be in force
and effect. The insurance to be maintained hereunder shall contain no more than a deductible customary for insurance of this type. Such insurance may be cancelled or materially altered only after [*****] ([*****]) days’ written notice is
given to the other Party or [*****] ([*****]) days’ notice for nonpayment of premium. 
 12.3 Risk of Loss. Each
Party shall be responsible for the risk of loss of, or damage to, such Party’s own property when situated on the other Party’s site, regardless of cause. The risk of loss of, or damage to, property in transit will remain with the Party
arranging the shipment. 

  

					
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	13.	INDEMNIFICATION AND LIMITATIONS ON LIABILITY. 

 13.1 Indemnification. 

(a) Indemnification by Customer. Customer agrees to indemnify, hold harmless and defend the Service Provider Parties, from and against
any and all Damages due to a Third Party Claim arising out of or relating to this Agreement, including, without limitation, the performance (or failure to perform) by Service Provider of its obligations under this Agreement; provided,
however, that to the extent and in the proportion Damages also arise out of or relate to the gross negligence or willful misconduct of any Service Provider Party, then Customer’s indemnity under this Section 13.1(a)
shall not apply. 
 (b) Indemnification by Service Provider. Subject to the limitations on liability contained in
Section 13.2, Service Provider agrees to indemnify, hold harmless and defend the Customer Parties, from and against any and all Damages due to a Third Party Claim to the extent arising out of or relating to the gross negligence or
willful misconduct of any Service Provider Parties; provided, however, that to the extent and in the proportion Damages also arise out of or relate to the to the performance (or failure to perform) by the Recipients of their
obligations under this Agreement, then Service Provider’s indemnity under this Section 13.1(b) shall not apply. 

(c) Infringement. 
 (1)
Indemnity. Service Provider will indemnify, hold harmless and defend the Customer Parties, and Customer will indemnify, hold harmless and defend the Service Provider Parties from and against any and all Damages due to a Third Party Claim to
the extent that the claim alleges that any information or materials provided by the Indemnifying Party to the Indemnified Party under this Agreement infringes or misappropriates any copyright or trademark of any third party in any country in which
Services are performed or received under this Agreement. 
 (2) Exclusions. Neither Party shall have any obligation or liability to
the other Party to the extent any infringement or misappropriation is caused by: 
 (i) modifications made by the other Party, its
Affiliates (including Recipients, in the case of Customer), or its third party contractors; 
 (ii) the other Party’s combination of
the performing Party’s work product or materials with items not provided by the performing Party pursuant to this Agreement, unless such combination was approved or directed in writing by each Party; 

(iii) a breach of this Agreement by the other Party; 

(iv) the failure of the other Party to use corrections or modifications provided by the performing Party offering equivalent features and
functionality to the extent the performing Party notified the other Party that the failure to do so could result in infringement liability; 

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page 24

 (v) the content provided by the other Party and not resulting from the performing Party’s
modification of that content without the other Party’s approval; or 
 (vi) third party Software, except to the extent that such
infringement or misappropriation arises from the failure of the performing Party to obtain the necessary licenses or to abide by the limitations of the applicable third party Software licenses. 

(3) Third Party Software Indemnities. As specified in Section 13.1(b)(2)(vi), the foregoing infringement
indemnification does not apply to third party Software. With respect to third party Software provided by Service Provider or its Subcontractors pursuant to this Agreement, Service Provider and its Subcontractors shall use commercially reasonable
efforts to obtain intellectual property indemnification for the Recipients (or obtain intellectual property indemnification for itself and enforce such indemnification on behalf of the Recipients) from the suppliers of such Software comparable to
the intellectual property indemnification generally available in the industry for the same Software products. With respect to third party Software provided by a Recipient pursuant to this Agreement, Customer shall use (or shall cause the applicable
Recipient to use) commercially reasonable efforts to obtain intellectual property indemnification for Service Provider and its Affiliates (or obtain intellectual property indemnification for itself and enforce such indemnification on behalf of the
Service Provider and its Affiliates) from the suppliers of such Software comparable to the intellectual property indemnification generally available in the industry for the same Software products. 

(d) Whenever a Party is responsible under Section 13.1(c), the Indemnifying Party may, in addition to defending,
indemnifying and holding harmless the Indemnified Party as provided in this Section 13.1, promptly and at its own cost and expense and in such a manner as to minimize the disturbance to the Indemnified Party, do one of the
following: (i) obtain for the Indemnified Party the right to continue using such information or materials; (ii) modify such information or materials so as to no longer be infringing without adversely affecting the intended use as
contemplated by this Agreement; (iii) replace such item(s) with a non-infringing functional equivalent acceptable to the Indemnified Party; or (iv) if the options in the preceding clauses (i), (ii) and (iii) are not commercially
practicable, require that the Indemnified Party discontinue use of the allegedly infringing or infringing information or material, in which case the associated Service obligations and payments under this Agreement will be adjusted accordingly. 

(e) Indemnification Procedure. All claims by any Indemnified Party under this Article 13 shall be asserted and resolved
as follows: 
 In the event of any Third Party Claim, the Indemnified Party shall promptly send to the Indemnifying Party a Third Party Claim Notice;
provided, however, that a delay in notifying the Indemnifying Party shall not relieve the Indemnifying Party of its obligations under this Agreement, except and only to the extent that such failure shall have caused actual prejudice to
the Indemnifying Party. 

  

					
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 In the event of a Third Party Claim, the Indemnifying Party shall have [*****] ([*****]) days after receipt
of the Third Party Claim Notice relating to such Third Party Claim to elect to undertake, conduct and control, through counsel of its own choosing (provided that such counsel is reasonably acceptable to the Indemnified Party) and at its own expense,
the settlement or defense of such Third Party Claim (in which case the Indemnifying Party shall not thereafter be responsible for the fees and expenses of any separate counsel retained by any Indemnified Party except as set forth below) if
(i) it gives notice of its intention to do so to the Indemnified Party within [*****] days of the receipt of such notice from the Indemnified Party, (ii) the Indemnifying Party provides the Indemnified Party with evidence acceptable to the
Indemnified Party that the Indemnifying Party will have the financial resources to defend against the Third Party Claim and fulfill its indemnification obligations hereunder, (iii) the Indemnifying Party assumes all responsibility for the
Damages underlying such Third Party Claim, without any reservations or rights or similar claims and (iv) the Indemnifying Party conducts the defense of the Third Party Claim actively and diligently, including the posting of bonds or other
security required in connection with the defense of such Third Party Claim. Notwithstanding an Indemnifying Party’s election to appoint counsel to represent an Indemnified Party in connection with a Third Party Claim, an Indemnified Party shall
have the right to employ separate counsel, and the Indemnifying Party shall bear the reasonable fees, costs and expenses of such separate counsel if (i) the use of counsel chosen by the Indemnifying Party to represent the Indemnified Party
would present such counsel with a conflict of interest, or (ii) the Indemnifying Party shall not have employed counsel to represent the Indemnified Party within a reasonable time after notice of the institution of such Third Party Claim. If the
Indemnifying Party elects to undertake such defense, (x) the Indemnified Party agrees to reasonably cooperate with the Indemnifying Party and its counsel in contesting such Third Party Claim, and, if appropriate and related to such Third Party
Claim, the Indemnifying Party and the Indemnified Party will reasonably cooperate with each other in connection with making any counterclaim against the person or entity asserting the Third Party Claim, or any cross-complaint against any person or
entity, (y) such Third Party Claim may not be settled or compromised by the Indemnified Party without the prior written consent of the Indemnifying Party; provided, however, that in the event any Indemnified Party settles or
compromises or consents to the entry of any judgment with respect to any Third Party Claim without the prior written consent of the Indemnifying Party, such Indemnified Party shall be deemed to have waived all rights against the Indemnifying Party
for indemnification under this Article 13, and (z) the Indemnifying Party shall not, except with the consent of the Indemnified Party, enter into any settlement that does not include as an unconditional term thereof the giving by
the third party asserting such Third Party Claim to all Indemnified Parties of (A) unconditional release from all liability with respect to such Third Party Claim or (B) consent to entry of any judgment. If the Indemnified Party assumes
the defense of any such claims or proceeding pursuant to this Article 13 because the Indemnifying Party elects not to defend such Third Party Claim, or fails to notify the Indemnified Party in wiring of its election to defend as
provided for in this Article 13, the Indemnified Party may, with the prior written consent of the Indemnifying Party (such consent not to be unreasonably withheld, conditioned or delayed) pay, compromise, settle or defend such Third
Party Claim, including settling such claims or proceeding prior to a final judgment thereon or forgoing any appeal with respect thereto; provided, however, the Indemnifying Party shall have the right to participate in the settlement or assume or
reassume the defense of such claims of proceedings. The aggregate amount of all Damages in connection with such settlement with respect to which the 

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page 26

 
Indemnifying Party has consented shall be indemnifiable by the Indemnifying Party hereunder up to the aggregate limitation of liability set forth in this Article 13. Notwithstanding
the foregoing, the Indemnifying Party shall not be entitled to assume the defense of any Third Party Claim (but the fees and expenses of counsel incurred by the Indemnified Party in defending such Third Party Claim shall nonetheless be considered
Damages for purposes of this Agreement) if the Third Party Claim: (A) seeks an order, injunction, equitable relief or other relief other than money damages against any Indemnified Party that cannot reasonably be separated from any related claim
for money damages, (B) seeks money damages which, together with any other Damages reasonably expected in connection therewith, are likely to exceed the aggregate amount the Indemnifying Party would be responsible for under this Article
13 with respect thereto, (C) involves a Governmental Authority, or (D) relates to or arises in connection with any criminal Action. 
 In
the event of a Third Party Claim, from and after the delivery of a Claim Notice under this Agreement, at the reasonable request of the Indemnifying Party, the Indemnified Party shall grant the Indemnifying Party and its representatives all
reasonable access to the books, records and properties of such Indemnified Party to the extent reasonably related to the matters to which the Claim Notice relates. All such access shall be granted during normal business hours and shall be granted
under conditions that will not unreasonably interfere with the businesses and operations of such Indemnified Party. The Indemnifying Party will not, and shall cause its representatives not to, use (except in connection with such Claim Notice or such
Third Party Claim) or disclose to any third person or entity other than the Indemnifying Party’s representatives (on a need to know basis and except as may be required by Laws) any information obtained pursuant to this
Section 13.1(e), which shall be held and treated as confidential by the Indemnifying Party and its representatives. 

13.2 Limitations on Liability. 

(a) Subject to the specific provisions and limitations of this Section 13.2, it is the intent of the Parties that each
Party shall be liable to the other Party for any actual Damages incurred by the non-breaching Party as a result of the breaching Party’s unexcused failure to perform its obligations under this Agreement. In the event that a Party has a Claim
for such Damages, such non-breaching Party shall promptly send to the breaching Party a Claim Notice; provided, however, that a delay in notifying the breaching Party shall not relieve the breaching Party of its obligations under this
Agreement, except and only to the extent that such failure shall have caused actual prejudice to the breaching Party. In the event of such a Claim, the breaching Party shall notify the non-breaching Party within [*****] ([*****]) days of
receipt of a Claim Notice whether or not the breaching Party disputes such Claim. 
 (b) The total aggregate liability of Service Provider
under or in connection with this Agreement, regardless of the form of the action or the theory of the recovery, shall be limited to: 
 (1)
With respect to Damages arising out of or relating to the failure by Service Provider to meet the standards set forth in Section 11.1, subject to Section 13.2(b)(2), at Customer’s request and subject to
Service Provider’s reasonable approval, the re-performance of (if applicable), or repayment of the price paid for, such Service; 

  

					
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 (2) With respect to indemnity Claims under Section 13.1 or other Claims
arising out of or relating to the gross negligence or willful misconduct of Service Provider, the fees actually received by Service Provider from Customer for Services during the twelve (12) months preceding the last act or omission giving rise
to such Claims or, in the event such last act or omission occurs during the first twelve (12) months following the Effective Date, an amount equal to twelve (12) times the fees paid for Services in the month preceding such last act or
omission; 
 (3) With respect to all other Damages under or in connection with this Agreement, the fees actually received by Service
Provider from Customer for Services during the six (6) months preceding the last act or omission giving rise to such Damages or, in the event such last act or omission occurs during the first six (6) months following the Effective Date, an
amount equal to six (6) times the fees paid for Services in the month preceding such last act or omission. 
 (c) Each Party shall use
its commercially reasonable efforts to mitigate Damages for which it seeks recourse hereunder, provided, that no Indemnified Party or their respective Affiliates shall be required to make any claim against its own insurance for any
Damages for which they are entitled to indemnification, provided, further, that the failure of such Party to successfully mitigate such Damages shall not affect such Party’s right to seek recourse with respect to such Damages so
long as such Party shall have used its commercially reasonable efforts to mitigate and the Indemnifying Party can show that Damages were directly the result of such failure to mitigate. 

(d) Any Damages payable under Article 13 shall be calculated after giving effect to (i) any insurance payments actually
paid to the Indemnified Party or any of its Affiliates in connection with the facts giving rise to the right of indemnification, and if the Indemnified Party or any of its Affiliates receives such insurance payment after receipt of payment from the
Indemnifying Party, then the amount of such insurance payment, net of reasonable expenses incurred in obtaining such recovery or insurance, shall be paid to the Indemnifying Party; (ii) any tax benefit actually realized by the Indemnified Party
or any of its Affiliates arising in connection with the accrual, incurrence or payment of any such Damages during the taxable year of such Damages. 

(e) All Claims by Customer for Damages arising out of or based upon this Agreement, or the performance by Service Provider of its obligations
under this Agreement, shall be deemed waived unless made by Customer in writing within one year following the provision of such Service. 

(f) NO PARTY TO THIS AGREEMENT OR ITS AFFILIATES SHALL BE LIABLE TO OR OTHERWISE RESPONSIBLE TO ANY OTHER PARTY HERETO OR ITS AFFILIATES FOR
EXEMPLARY, CONSEQUENTIAL, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES, LOST PROFITS, LOST SALES, BUSINESS INTERRUPTION OR LOST BUSINESS OPPORTUNITIES THAT ARISE OUT OF OR RELATE TO THIS AGREEMENT OR THE PERFORMANCE (OR FAILURE TO PERFORM) HEREUNDER,
REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR SUCH PARTY HAD BEEN APPRISED OF THE LIKELIHOOD THEREOF; PROVIDED, 

  

					
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HOWEVER, THAT SUCH LIMITATIONS SHALL NOT APPLY WITH RESPECT TO THIRD PARTY CLAIMS FOR DAMAGES FOR WHICH A PARTY IS INDEMNIFIED PURSUANT TO SECTION 13.1. 

(g) Regardless of any other rights under any other agreements or mandatory provisions of Law, neither Service Provider nor Customer shall have
the right to set-off the amount of any Claim it may have under this Agreement, whether contingent or otherwise, against any amount owed by such Party to the other Party, whether under this Agreement or otherwise. 

13.3 Exclusive Remedy. Neither Party shall have any remedy arising out of or relating to the breach of this Agreement other than
the indemnification remedies set forth in Section 13.1 and Claims for direct Damages referred to in Section 13.2, in each case subject to the limitations and exclusions set forth in this Article
13, and equitable remedies pursuant to Section 14.9. 
 13.4 Insurance. Service Provider shall
cause its insurers to waive their rights of subrogation against Customer with respect to any Claim. Likewise, Customer shall cause its insurers to waive their rights of subrogation against Service Provider with respect to any Claim. 

 

	14.	TERMINATION. 

 14.1 Termination for Convenience. 

(a) Termination for Convenience During Term. Commencing on the second anniversary of the
2nd Amendment Date, Customer may terminate the Services or any portion thereof for convenience subject to the payment of Termination Charges, as specified in Schedule C, and the
following provisions: 
 (i) Highly Integrated Services. If Customer desires to terminate any Service designated in Schedule
A or the applicable Supplement as “Highly Integrated”, Customer shall request that Service Provider evaluate the cost and operational impact of terminating such Highly Integrated Services using the Service Management Team and other
subject matter experts for the affected Services. Such evaluation shall take into account, as applicable, the scope of integrated service dependencies, interfaces necessary to continue to provide ongoing Services, the data elements necessary for
Recipient to bid replacement services, and the recommendations for components of Disengagement Services necessary to accomplish the migration of the relevant services to Customer or a third party. The Parties shall work together in good faith to
find a mutually acceptable approach for the termination of such Highly Integrated Services. If the Parties agree on an approach for terminating such Highly Integrated Services, such Highly Integrated Services shall be terminated in accordance with
such approach. Service Provider will notify Customer if Customer selects an approach for removing Highly Integrated Services that would have an adverse impact on Service Provider’s costs to provide and/or its ability to perform the remaining
Services (it being understood that the evaluation of such impact on Service provider’s costs shall only consider the resulting costs of providing remaining Services post termination of the requested Highly Integrated Services and shall not
include any impact on Service Provider’s costs with respect to maintaining or providing such terminated Service for or to any other party). Customer may then either choose to proceed with 

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page 29

 
its approach or withdraw its request. If Customer elects to proceed with its proposed approach for removing the Highly Integrated Services, (1) Customer shall be responsible for any
resulting increase in the Charges associated with the additional costs incurred by Service Provider (as determined in accordance with the Price Adjustment Process); (2) the service standards in Section 3.3 shall not apply for
the remaining Services to the extent they are adversely impacted by the removal of the Highly Integrated Services; (3) Service Provider shall have the right to terminate any remaining Services that cannot be practicably provided as a result of
the removal of the Highly Integrated Services, and (4) in the event termination pursuant to this Section 14.1(a)(i) during the Initial Term, Customer shall pay Termination Charges in accordance with Schedule C.
The Parties shall document the approach and any resulting impact on the remaining Services and Charges in writing prior to proceeding with the removal of the Highly Integrated Services. 

(ii) Services Other Than Highly Integrated Services. If Customer desires to terminate any portion of the Services that are not Highly
Integrated Services, it will provide the amount of notice (i) set forth for removal of such Services in the applicable Statement of Work, or (ii) if not set forth in the Statement of Work, as evaluated and determined by the Service
Management Team in good faith, as soon as practicable and no later than [*****] ([*****]) days after a request by Customer for notification of the applicable notice period, taking into account (A) the complexity of the specific Service(s) to be
terminated and (B) any reasonably anticipated Disengagement Services required. If the Service Management Team is not able to agree on a specific notice period then it will be [*****] ([*****]) months from the date on which notice to
terminate is received by Service Provider from Customer. In the event termination pursuant to this Section 14.1(a)(ii) during the Initial Term, Customer shall pay Termination Charges in accordance with Schedule C.

 (b) In the event of termination in accordance with the provisions of this Section 14.1, subject to the provisions of
Section 7.4, Customer’s right to remove Services shall not in any event entitle Customer or any third party to use the Service Provider Systems or any Intellectual Property owned or licensed by Service Provider or its
Affiliates and supplied to the Recipients under this Agreement for the performance of the terminated Services, nor shall it entitle Customer or require Service Provider to disclose any of Service Provider’s Confidential Information to any third
parties. The Monthly Service Charges shall be adjusted in accordance with the Price Adjustment Process in Section 3.4 of Schedule C for any Services terminated under this Section 14.1 and, in the
event of termination during the Initial Term, Customer shall pay Termination Charges in accordance with Schedule C. For sake of clarity, any termination of Services pursuant to Section 6 of Schedule E
pursuant to agreed upon cost reduction plans shall not be a termination for convenience under this Section 14.1, it being understood that such plans may include payments required of Customer to achieve the desired cost reduction.

 14.2 Termination for Cause. Without limiting the rights of the Parties under any other provision of this Agreement, this
Agreement or any Service may be terminated as follows: 
 (a) by either Party, in the event that the other Party (a) files for
bankruptcy, (b) becomes or is declared insolvent, or is the subject of any proceedings (not dismissed within sixty (60) days) related to its liquidation, insolvency or the appointment of a receiver or similar officer, (c) makes an
assignment for the benefit of all or substantially all of its creditors, (d) takes 

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page 30

 
any corporate action for its winding-up, dissolution or administration, or (e) enters into an agreement for the extension or readjustment of substantially all of its obligations or if it
suffers any foreign equivalent of the foregoing; 
 (b) by Customer, upon written notice to Service Provider if following a material breach
by Service Provider of this Agreement, Customer sends a notice of such material breach and Service Provider fails to cure such material breach within [*****] ([*****]) days after receipt of such notice; provided, however, that if
cure cannot reasonably be accomplished within such 30-day period, this Agreement may not be terminated by reason of such breach for so long as the Service Provider commences a cure within such [*****] ([*****]) day period and pursues such cure
diligently to completion and such completion occurs within [*****] ([*****]) days of such notice; and 
 (c) by Service Provider, upon
written notice to Customer if, (i) after Customer fails to pay any amount of the Charges due and payable in accordance with this Agreement, Service Provider sends a notice of such failure and Customer fails to pay such Charges within [*****]
([*****]) days after receipt of such notice or (ii) following a material breach by a Recipient of this Agreement other than a payment default, Service Provider sends a notice of such material breach and Customer or the applicable Recipient
fails to cure such material breach within [*****] ([*****]) days after receipt of such notice; provided however, that if cure cannot reasonably be accomplished within such [*****] ([*****])-day period, this Agreement may not be
terminated by reason of such breach for so long as Customer or the applicable Recipient commences a cure within such [*****] ([*****])-day period and pursues such cure diligently to completion and such completion occurs within [*****]
([*****]) days of such notice. The Parties agree that a material breach (including any breach that results in material damage to Service Provider) of the Terms of Use in Exhibit 1 of Schedule A-2 will be
considered a material breach of this Agreement. 
 14.3 Service Provider’s Right to Terminate for Change of Control. If
(1) a majority of the ownership interests in Customer or any Recipient is transferred to a Direct Competitor of Service Provider, or (2) Customer ceases to own and control directly or indirectly a majority of its interests in a
Recipient’s Facility or business for which there has not been a partial assignment of this Agreement pursuant to Section 15.8, Service Provider shall have the right to terminate this Agreement in the case of clause (1), or
terminate the Services pertaining to the transferred Facility or business (as the case may be), in the case of clause (2), in each case upon [*****] ([*****]) days’ prior written notice to Customer. In the event Service Provider is
entitled to terminate this Agreement or the Services pertaining to the affected Facility or business pursuant to this Section 14.3, Service Provider may at its option offer to continue the Services for the new owners of such
divested facility or business, provided that any continuation of the Services would be on terms and pricing to be agreed upon by Service Provider and the new owners. In the event of a termination under this Section 14.3, Customer
shall pay Service Provider Termination Charges in accordance with Schedule C. 
 14.4 Service Provider’s Right
to Terminate for Compliance Issues. Service Provider shall have the right to terminate any of the Services under this Agreement if Service Provider determines that it must do so because, and to the extent of (i) material legal compliance
issues with Service Provider’s service delivery model, (ii) changes in Customer’s or the Recipients’ method of doing business that creates a material conflict of interest for Service Provider and its

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page 31

 
Affiliates, or (iii) a change in Customer’s or the Recipients’ methods of operation that would require Service Provider to violate its business standards in any material respect
and Customer is unable to resolve such issue within [*****] ([*****]) days after receiving written notice thereof from Service Provider. Service Provider shall work in good faith with Customer to resolve such issue. Any termination pursuant to
this Section 14.4 shall be limited to terminating only the portion of the Services that must be terminated in order to resolve such compliance issue. In any event, Service Provider will provide Disengagement Services pursuant to
Section 14.7. 
 14.5 Service Provider’s Right to Terminate Services No Longer Performed by Service
Provider. Without limiting the rights of the Parties under any other provision of this Agreement, Service Provider may terminate any Service, upon [*****] days’ written notice to Customer, in the event Service Provider stops providing such
service to itself. 
 14.6 Termination Charges. Notwithstanding anything set forth in this Agreement to the contrary, Customer
shall not be responsible for any Termination Charges with respect to termination (A) termination of any portion of the Services pursuant to Section 3.1(g), unless otherwise agreed upon by the Parties in as part of such
adjustment, (B) by Customer of Additional Services, unless otherwise specified in the Supplement for such Additional Services, and (C) by Customer pursuant Sections 14.2(a) or (b). 

14.7 Rights Upon Termination or Expiration. 

(a) General. Commencing (i) upon expiration of the Initial Term (unless the Initial Term is renewed pursuant to
Section 2.2), (ii) upon receiving Customer’s notice of termination, (iii) upon Service Provider’s notice of termination pursuant to Section 14.3, or (iv) upon either Party’s notice
of election not to extend a Renewal Term pursuant to Section 2.2, and continuing, in each case, for no longer than [*****] ([*****]) months after the applicable commencement date, Service Provider will provide Disengagement
Services reasonably requested by Customer, subject to the Parties’ mutual agreement on the price of such Disengagement Services; provided that if this Agreement is terminated by Service Provider pursuant to clause (i) of
Section 14.2(c), Service Provider’s obligation to provide Disengagement Services shall be conditioned upon Customer paying all past-due amounts and paying monthly in advance for all further Services including Disengagement
Services; and provided further that if this Agreement is terminated by Service Provider pursuant to Section 14.4, the Parties must mutually find a way for Service Provider to provide the Disengagement Services in a manner which
would not create a conflict of interest for Service Provider or require Service Provider to violate its business standards. 
 (b) Service
Provider will provide Disengagement Services to entities that are divested by Customer or Recipients for a period not to exceed [*****] ([*****]) months for Recipients who are not Direct Competitors, and, in the case of Direct Competitors, for
a period not to exceed [*****] days after Service Provider’s termination notice pursuant to Section 14.3(c); provided that (i) Customer reimburses Service Provider for any licenses or third party consents required in
connection with provision of the Disengagement Services to each such entity, (ii) Customer remains responsible and pays all of Service Provider’s charges, including charges for any additional management effort required to provide
Disengagement Services to each such entity, and (iii) Customer informs each divested entity of its compliance obligations and ensures that the divested entity complies with Customer’s obligations under this Agreement. 

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page 32

 (c) The Disengagement Services to be provided may include (i) providing Recipient with a
complete and uncorrupted version of Recipient Data in the electronic form maintained by Service Provider, (ii) the continuation of the affected Services until the end of the disengagement period described above if such continuation of Services
is requested by Customer, and (iii) the Portability Package in accordance with and subject to Section 7.4. Any Additional Services requested by Customer or required as a result of a partial termination of the then-current
Services shall be subject to Article 3. 
 The charges for Disengagement shall not include Service Provider’s stranded costs for
resources used by Service Provider in connection with Customer’s termination of any Services. Examples of stranded costs include, but are not limited to, severance or redeployment costs of employees, unamortized costs of equipment no longer
required, and termination costs of contracts no longer required (other than contracts that may be entered into after the 2nd Amendment Date at Customer’s request). 

(d) The Disengagement Services shall be documented in a Supplement to Schedule A, which Supplement shall be in the form
specified in Exhibit 2. Customer will remain responsible for the Charges for ongoing Services during the period of disengagement, which shall be the same as the Charges for the ongoing Services otherwise provided for in this Agreement.

 14.8 Transfer of Dedicated Assets. 

(a) General. Upon any expiration or other termination of this Agreement, Customer may at its option and on reasonable prior written
notice prior to the effective date of the expiration or other termination elect any of the following: 
 (b) Dedicated Equipment.
With respect to any Service Provider Equipment then dedicated exclusively to providing Services to the Recipients and located in the Recipient Facilities, Customer may (A) subject to any restrictions under the applicable Service Provider
contracts, assume any leases for such Equipment, or (B) purchase from Service Provider any such Equipment for an amount equal to Service Provider’ book value of the applicable Equipment as calculated in accordance with generally accepted
accounting principles. For any leases or Equipment that Customer elects to assume or purchase, Customer will assume responsibility for such Equipment leases or Equipment and any Service Provider contracts that relate solely to such leased or owned
Equipment (including any maintenance agreements) to the extent those responsibilities relate to periods after the date of termination or expiration of this Agreement, subject to any restrictions in such contracts. 

(c) Dedicated Software. With respect to any Service Provider Software then dedicated exclusively to providing Services to the
Recipients, Customer may subject to any restrictions under the applicable Service Provider licenses, assume any licenses for such Software, in which case Customer will pay Service Provider for any such Software an amount equal to Service
Provider’s book value of the applicable Software as calculated in accordance with generally accepted accounting principles. Service Provider shall provide all users and other 

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page 33

 
documentation in its possession that relates to the Software for which Customer has assumed the associated license. For any Software licenses that Customer elects to assume, Customer will assume
responsibility for such Software and any Service Provider contracts that relate solely to that Software (including any maintenance agreements) to the extent those responsibilities relate to periods after the date of termination or expiration of this
Agreement, subject to any restrictions in such contracts. 
 (d) Dedicated Contracts. Subject to any restrictions under the
applicable Service Provider contracts, Service Provider shall assign to Customer or its designee any Service Provider contracts dedicated exclusively to providing Services. Customer will assume responsibility for such contracts to the extent those
responsibilities relate to periods after the date of termination or expiration of this Agreement. 
 (e) Termination/Transfer Fees.
Customer shall reimburse Service Provider for any actual costs, losses, transfer fees or termination penalties incurred by Service Provider in connection with the transfer or assignment to Customer of any Service Provider Equipment, Software or
contracts which Customer elects to purchase or assume pursuant to this Section 14.9. Service Provider shall use good faith efforts to mitigate such costs including, to the extent feasible, by not entering into such Service
Provider contracts that contain transfer fees or early termination penalties. 
 14.9 Equitable Remedies. Each Party
acknowledges that, in the event it breaches (or attempts or threatens to breach) its obligations respecting the confidentiality of the other Party’s Confidential Information in accordance with Article 9, or with respect to
Intellectual Property Rights specified in Article 7, the other Party shall be irreparably harmed. In such a circumstance, the other Party may proceed directly to court to pursue equitable remedies without regard to the informal dispute
resolution requirements specified in Schedule E. If a court of competent jurisdiction should find that the other Party has breached (or attempted or threatened to breach) any such obligations, the other Party agrees that without any
additional findings of irreparable injury or other conditions to injunctive relief, it shall not oppose the entry of an appropriate order compelling performance by the other Party and restraining it from any further breaches (or attempted or
threatened breaches). 
  

	15.	GENERAL. 

 15.1 Further Action. The Parties shall use their reasonable best
efforts to take, or cause to be taken, all appropriate action, to do, or cause to be done, all things necessary, proper or advisable under applicable Law, and to execute and deliver such documents and other papers, as may be required to carry out
the provisions of this Agreement and to consummate and make effective the transactions contemplated by this Agreement. 
 15.2
Expenses. Except as otherwise specified in this Agreement, all costs and expenses, including fees and disbursements of counsel, financial advisors and accountants, incurred in connection with this Agreement and the transactions contemplated
by this Agreement shall be borne by the Party incurring such costs and expenses. 

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page 34

 15.3 Notices. All notices, requests, claims, demands and other communications
hereunder shall be in writing and shall be given or made (and shall be deemed to have been duly given or made upon receipt) by delivery in person, by an internationally recognized overnight courier service or by facsimile (with a copy simultaneously
sent by overnight courier service) to the respective Parties hereto at the following addresses (or at such other address for a Party hereto as shall be specified in a notice given in accordance with this Section 15.3): 

(a) if to Service Provider: 

The Dow Chemical Company 
 2030
Dow Center 
 Midland, Michigan 48674 

Facsimile: (989) 638-9347 

Attention: Vice President, Dow Services Business 

with a copy to: 
 The Dow
Chemical Company 
 2030 Dow Center 

Midland, MI 48674 
 Facsimile:

 Attention: Business Services Legal 

(b) if to Customer: 
 Styron LLC

 1000 Chesterbrook Blvd. 

Suite 300 
 Berwyn, PA 19312

 Facsimile: 610 240 3306 

Attention: General Counsel 
 and

 Styron Holding B.V. 
 c/o
Styron Europe GmbH 
 231 Zugerstrasse 

Horgen CH-8810 
 Switzerland

 Facsimile: +41 447183744 

Attention: Legal Counsel 
 and
with a courtesy copy to: 
 iplaw@styron.com 

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page 35

 15.4 Public Announcements. Neither Party shall make, or cause to be made, any press
release or public announcement in respect of this Agreement or the transactions contemplated hereby or otherwise communicate with any news media regarding this Agreement or the transactions contemplated hereby without the prior written consent of
the other Party unless such press release or public announcement is required by Law or applicable stock exchange regulation, in which case the Parties shall, to the extent practicable, consult with each other as to the timing and contents of any
such press release, public announcement or communication; provided, however, that the prior written consent of the other Party shall not be required hereunder with respect to any press release, public announcement or communication that is
substantially similar to a press release, public announcement or communication previously issued with the prior written consent of the other Party. 

15.5 Headings and References; Construction. The table of contents and headings contained in this Agreement are for reference
purposes only and shall not affect in any way the meaning or interpretation of this Agreement. When a reference is made in this Agreement to an Article, a Section, an Exhibit or Schedule, such reference is to an Article, a Section of, or an Exhibit
or a Schedule to, this Agreement unless otherwise indicated. Whenever the words “include,” “includes” or “including” are used in this Agreement, they are deemed to be followed by the words “without
limitation.” The words “hereof,” “herein” and “hereunder” and words of similar import, when used in this Agreement, refer to this Agreement as a whole and not to any particular provision of this Agreement. All
terms defined in this Agreement have the defined meanings when used in any certificate or other document made or delivered pursuant hereto, unless otherwise defined therein. The definitions contained in this Agreement are applicable to the singular
as well as the plural forms of such terms. References to a Person are also to its successors and permitted assigns. The use of “or” is not intended to be exclusive unless expressly indicated otherwise. If there is any conflict between the
Sale and Purchase Agreement and this Agreement, each of the Sale and Purchase Agreement and this Agreement is to be interpreted and construed, if possible, so as to avoid or minimize such conflict, but, to the extent (and only to the extent) of such
conflict, the Sale and Purchase Agreement shall prevail and control. 
 15.6 Severability. If any term or other provision of
this Agreement is invalid, illegal or incapable of being enforced by any Law or public policy, all other terms and provisions of this Agreement shall nevertheless remain in full force and effect for so long as the economic or legal substance of the
transactions contemplated by this Agreement is not affected in any manner materially adverse to either Party hereto. Upon such determination that any term or other provision is invalid, illegal or incapable of being enforced, the Parties hereto
shall negotiate in good faith to modify this Agreement so as to effect the original intent of the Parties hereto as closely as possible in a mutually acceptable manner in order that the transactions contemplated by this Agreement are consummated as
originally contemplated to the greatest extent possible. 
 15.7 Entire Agreement. This Agreement constitutes the entire
agreement of the Parties hereto with respect to the subject matter hereof and supersedes all prior agreements and undertakings, both written and oral, between the Parties hereto with respect to the subject matter hereof. 

15.8 Assignment. This Agreement may not be assigned by operation of Law or otherwise without the express written consent of the
other Party hereto (which consent may be 

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page 36

 
granted or withheld in the sole discretion of such Party), as the case may be, and any attempted assignment without such consent shall be null and void; except, that (a) Service Provider
shall be permitted to assign its rights hereunder to any of its Affiliates; (b) Customer shall be permitted to assign its rights under this Agreement to a purchaser of all or substantially all of Customer’s business or assets, provided
that (A) such purchaser is not a Direct Competitor of Service Provider, (B) such purchaser meets Service Provider’s reasonable standards of creditworthiness, (C) Customer reimburses Service Provider for any licenses or third
party consents required in connection with such assignment, (D) Customer pays Service Provider’s charges for transition or migration of the affected services as well as any additional management effort required to manage the added account
for the purchaser, and (E) the assignee agrees in writing to comply with Customer’s obligations under this Agreement; and (c) Customer may partially assign its rights under this Agreement to a purchaser of a facility or a business
provided that (i) such purchaser is not a Direct Competitor of Service Provider, (ii) such purchaser meets Service Provider’s reasonable standards of creditworthiness, (iii) Customer reimburses Service Provider for any licenses
or third party consents required in connection with such assignment, (iv) Customer pays Service Provider’s charges for transition or migration of the affected services as well as any additional management effort required to manage the
added account for the purchaser, (v) the transferred facilities represent a complete business unit or a business representing no less than 10% of Customer’s assets as of the Effective Date, (vi) the assignee agrees in writing to
comply with Customer’s obligations under this Agreement, and (vii) the Parties agree on the allocation of Charges for Services that are partially assigned by Customer to an assignee. 

15.9 Amendments. This Agreement may not be amended or modified except (a) by an instrument in writing signed by, or on
behalf of, the Parties hereto that expressly references the Section of this Agreement to be amended; or (b) by a waiver in accordance with Section 15.10. 

15.10 Waivers. Either Party may (a) extend the time for the performance of any of the obligations or other acts of the
other Party; (b) waive any inaccuracies in the representations and warranties of the other Party contained herein or in any document delivered by the other Party pursuant hereto; or (c) waive compliance with any of the agreements of the
other Party or conditions to such Party’s obligations contained herein. Any such extension or waiver shall be valid only if set forth in an instrument in writing signed by the Party to be bound thereby. Any waiver of any term or condition shall
not be construed as a waiver of any subsequent breach or a subsequent waiver of the same term or condition, or a waiver of any other term or condition of this Agreement. The failure of any Party hereto to assert any of its rights hereunder shall not
constitute a waiver of any of such rights. 
 15.11 No Third Party Beneficiaries. Except as provided in
Section 10.4 and Section 13.1, this Agreement shall be binding upon and inure solely to the benefit of the Parties hereto and their respective successors and permitted assigns and nothing herein, express or
implied, is intended to or shall confer upon any other Person any legal or equitable right, benefit or remedy of any nature whatsoever, including any rights of employment for any specified period, under or by reason of this Agreement. 

15.12 Governing Law. This Agreement shall be governed by, and construed in accordance with, the Laws of the State of New York.
All Actions arising out of or relating to 

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page 37

 
this Agreement shall be heard and determined exclusively in any New York federal court sitting in the Borough of Manhattan of The City of New York; provided, however, that if such federal court
does not have jurisdiction over such Action, such Action shall be heard and determined exclusively in any New York state court sitting in the Borough of Manhattan of The City of New York. Consistent with the preceding sentence, the Parties hereto
hereby (a) submit to the exclusive jurisdiction of any federal or state court sitting in the Borough of Manhattan of The City of New York for the purpose of any Action arising out of or relating to this Agreement brought by either Party hereto;
and (b) irrevocably waive, and agree not to assert by way of motion, defense, or otherwise, in any such Action, any claim that it is not subject personally to the jurisdiction of the above-named courts, that its property is exempt or immune
from attachment or execution, that the Action is brought in an inconvenient forum, that the venue of the Action is improper or that this Agreement or the transactions contemplated by this Agreement may not be enforced in or by any of the above-named
courts. 
 15.13 Waiver of Jury Trial. EACH OF THE PARTIES HEREBY WAIVES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW ANY
RIGHT IT MAY HAVE TO A TRIAL BY JURY WITH RESPECT TO ANY ACTION OR LIABILITY DIRECTLY OR INDIRECTLY ARISING OUT OF, UNDER OR IN CONNECTION WITH THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED BY THIS AGREEMENT. EACH OF THE PARTIES HERETO HEREBY
(A) CERTIFIES THAT NO REPRESENTATIVE, AGENT OR ATTORNEY OF ANY OTHER PARTY HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT SUCH OTHER PARTY WOULD NOT, IN THE EVENT OF ANY SUCH ACTION OR LIABILITY, SEEK TO ENFORCE THE FOREGOING WAIVER; AND
(B) ACKNOWLEDGES THAT IT HAS BEEN INDUCED TO ENTER INTO THIS AGREEMENT AND THE TRANSACTIONS CONTEMPLATED BY THIS AGREEMENT, AS APPLICABLE, BY, AMONG OTHER THINGS, THE MUTUAL WAIVERS AND CERTIFICATIONS IN THIS SECTION 15.13. 

15.14 Counterparts. This Agreement may be executed and delivered (including by facsimile or other means of electronic
transmission, such as by electronic mail in “pdf” form) in one or more counterparts, and by the different Parties hereto in separate counterparts, each of which when executed shall be deemed to be an original, but all of which taken
together shall constitute one and the same agreement. 
 15.15 Force Majeure. 

(a) If a Force Majeure Event is claimed by either Party, the Party making such claim shall orally notify the other Party as soon as reasonably
possible after the occurrence of such Force Majeure Event and, in addition, shall provide the other Party with written notice of such Force Majeure Event within [*****] ([*****]) days after the occurrence of such Force Majeure Event. 

(b) Neither Party hereto will be liable for any nonperformance or delay in performance of the terms of this Agreement when such failure is due
to a Force Majeure Event. If either Party relies on the occurrence of a Force Majeure Event as a basis for being excused from performance of its obligations hereunder, such Party relying on the Force Majeure Event shall (i) provide an estimate
of the expected duration of the Force Majeure Event and its probable impact on performance of such Party’s obligations hereunder and (ii) provide prompt notice to 

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page 38

 
the other Party of the cessation of the Force Majeure Event. In no event shall a Force Majeure discharge a Party’s obligation to pay amounts due hereunder but will excuse the delay in
executing payment only to the extent caused by the Force Majeure Event. 
 (c) Upon the occurrence of a Force Majeure Event, the same will,
so far as possible, be remedied as expeditiously as possible using commercially reasonable efforts. It is understood and agreed that nothing in this Section 15.15(c) shall require the settlement of strikes, lockouts or industrial
disputes or disturbances by acceding to the demands of any opposing party therein when such course is inadvisable in the discretion of the Party having the difficulty. 

15.16 Independent Contractors. Service Provider is an independent contractor, with all of the attendant rights and liabilities
of an independent contractor, and not an agent or employee of Customer. Any provision in this Agreement, or any action by Customer, that may appear to give Customer the right to direct or control Service Provider in performing under this Agreement
means that Service Provider shall follow the desires of Customer in results only. 
 15.17 Acknowledgement. The Parties
acknowledge that the terms and conditions of this Agreement have been the subject of active and complete negotiations, and that this Agreement shall be construed as if drafted jointly by the Parties and no presumption or burden of proof shall arise
favoring or disfavoring either Party by virtue of the authorship of any provision of this Agreement. 
 15.18 Order of
Precedence. In the event of a conflict between Sections 1 through 15 of this Agreement and the Schedules and Exhibits hereto, Sections 1 through 15 of this Agreement shall take precedence
over the Schedules and Exhibits. 
 15.19 Survival. Any provision of this Agreement which contemplates performance or
observance subsequent to any termination or expiration of this Agreement will survive any termination or expiration of this Agreement and continue in full force and effect including, but not limited to, the following: Sections 7.4
(Portability Package), 9 (Confidentiality), 13 (Indemnification and Limitations on Liability), 15.4 (Public Announcements), 15.5 (Headings and References; Construction), 15.6
(Severability), 15.14 (Counterparts), and 15.15 (Force Majeure). 
 [Signature Page Follows] 

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Page 39

 IN WITNESS WHEREOF, the Parties have caused this Agreement to be executed by their authorized
representatives, to be effective as of the 2nd Amendment Date. 
  

					
	THE DOW CHEMICAL COMPANY
		
	By:	 	

		 	Name:	 	
		 	Title:	 	
	
	STYRON LLC
		
	By:	 	 /s/ Christopher D. Pappas

		 	Name:	 	Christopher D. Pappas
		 	Title:	 	Chief Executive Officer and President
	
	STYRON HOLDING B.V.
		
	By:	 	  

		 	Name:	 	
		 	Title:	 	
		
	By:	 	  

		 	Name:	 	
		 	Title:	 	

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Signature Page

 IN WITNESS WHEREOF, the Parties have caused this Agreement to be executed by their authorized
representatives, to be effective as of the 2nd Amendment Date. 
  

					
	THE DOW CHEMICAL COMPANY
		
	By:	 	  

		 	Name:	 	
		 	Title:	 	
	
	STYRON LLC
		
	By:	 	  

		 	Name:	 	
		 	Title:	 	
	
	STYRON HOLDING B.V.
		
	By:	 	 /s/ F.J.C.M. Kempenaars

		 	Name:	 	F.J.C.M. Kempenaars
		 	Title:	 	Director
		 		 	Styron Holding B.V.
		
	By:	 	  

		 	Name:	 	
		 	Title:	 	

  

					
	DOW CONFIDENTIAL	 	Second Amended and Restated MOSA	 	Signature Page

 Schedule A 

Statements of Work 

  

					
	DOW CONFIDENTIAL	 	Schedule A	 	Page 1

 Schedule A-1 

Statement of Work – Market Sell Support Services 
  

	1.	INTRODUCTION 

 This Schedule A-1 (this “Statement of
Work”) is attached to and incorporated by reference in that certain Second Amended and Restated Master Outsourcing Services Agreement by and between Service Provider and Customer dated June 1, 2013 (the “Agreement”).

 The Market Sell Support Services marked below with an asterisk (*) are dependent on Service Provider Systems as a critical enabling
tool and cannot be provided by Service Provider if Recipient migrates away from the Service Provider Systems. 
  

	2.	RESPONSIBILITY MATRIX FOR BASE SERVICES 

 The responsibility matrix set forth below
indicates who is accountable for listed processes, activities and tasks as part of the Base Services for Market Sell Support Services. 
  

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	 2.1    Work Process and IT Solutions

	
	 A.     Attribute Assignments*

				
	1.	  	Provide best practice work processes and tools that allow Recipient to align and maintain customer, industry and people assignments to sales transactions.	  	X	  	
				
	2.	  	Provide transactional data loading resources and tools to support customer assignments, industry assignments and other assignments that Service Provider adds to the “MyAssignments” Intranet pages.	  	X	  	
	
	 B.     Market Sell Reporting*

				
	3.	  	Deliver and maintain the following sales databases and reporting tools as applicable: Business Object Reporting, Cognos PowerPlay, and TPM Seller Pivot Table (collectively, “Market Sell Reporting Tools”).	  	X	  	
				
	4.	  	Use commercially reasonable efforts to provide data and reports timely and completely. Key price element fields to be provided in reporting tools are: invoiced price, volume, discounts, rebates, corrections, net price, payment
terms, cost, freight, customer specific sales allowance.	  	X	  	
				
	5.	  	Provide standard user training sessions on Market Sell Reporting Tools as needed.	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-1	 	Page 1

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	6.	  	Perform troubleshooting and provide support for Market Sell Reporting Tools, including appropriate Service Provider contact information for escalation when needed.	  	X	  	
	
	 2.2    Additional Recipient Responsibilities

				
	7.	  	Provide to Service Provider the content for transactional data loading resources and tools described in Section 2.1(A).	  		  	X

  

	3.	EXCLUDED SERVICES 

 In addition to any other activities designated as excluded elsewhere
in this Statement of Work, the following activities are not included within the scope of Services provided under this Statement of Work: 
  

	 	3.1	Providing field sales system support outside of North America and Europe. 

  

	 	3.2	Providing training for customized tools and work processes. 

  

	 	3.3	Providing Market Sell Reporting Tool support and remediation other than Service Provider’s standard IT support (e.g., support of Market Sell Reporting Tools on iPads, Androids or other emerging information
technology platforms). 

  

	4.	SERVICE STANDARDS 

 Unless otherwise specified in the Agreement or any Schedule, the
Services under this Agreement will initially be performed in substantially the same manner (including historical usage levels and geographic provisioning) that such Services were generally performed by Service Provider immediately prior to the 2nd Amendment Date, and thereafter will continue to be performed in substantially the same manner (including proportionate usage levels and geographies) as Service Provider generally performs such
services for its own retained businesses, except to the extent such Services differ because of the need to follow legal corporate formalities and to keep Recipient Data separate from Service Provider data. In no event will Service Provider be
required to make any customization to the Services (or Service Provider’s associated Systems or processes) that are unique to the Recipients, beyond the customizations that Service Provider elects to make to support the Service Provider Systems
and work processes, except for customizations that are expressly agreed upon in accordance with this Agreement or, subject to Section 3.1(f) to the Agreement, customizations that are required by applicable Laws. To the extent
Customer or any Recipient requests Services that exceed or fall below the usage levels as of the 2nd Amendment Date, as may be modified by the Agreement, and Service Provider agrees to provide
such Services, such increase or reduction may constitute a Price Adjustment Event in Schedule C to the Agreement. In such event, Service Provider will provide Customer with reasonable supporting information about the increased or
decreased usage level together with the associated 

  

					
	DOW CONFIDENTIAL	 	Schedule A-1	 	Page 2

 
change to the charges. To the extent Customer or any Recipient requests Services that exceed geographic provisioning of the Services as of the
2nd Amendment Date, as may be modified by the Agreement, and Service Provider agrees to provide such Services, such Services shall constitute Additional Services, as applicable. The Recipients
shall comply in all material respects with Service Provider’s applicable work processes, policies and procedures and any applicable terms and conditions of third party suppliers, to the extent that Service Provider has provided Customer with
written notice of such work processes, policies and procedures and/or third party supplier terms and conditions. 
  

	5.	KEY PERFORMANCE INDICATORS 

 Service Provider’s performance will be measured against
Key Performance Indicators and associated criteria (“KPIs”) which shall be mutually agreed upon by the Parties within six (6) months after the 2nd Amendment Date, and
thereafter set forth in Market Sell Service Guidelines. The KPIs shall be subject to periodic review as provided in Section 5 of Schedule F. If Service Provider is required to implement additional measurement and
monitoring tools for KPIs requested by Customer, such addition shall be added in accordance with the provisions of Article 3 of the Agreement. 

  

					
	DOW CONFIDENTIAL	 	Schedule A-1	 	Page 3

 Schedule A-2 

Statement of Work – Information Technology Services 
  

	1.	INTRODUCTION 

 This Schedule A-2 (this “Statement of
Work”) is attached to and incorporated by reference to that certain Second Amended and Restated Master Outsourcing Services Agreement by and between Service Provider and Customer dated June 1, 2013. 

The Information Technology (“IT”) Services marked below with an asterisk (*) are dependent on Service Provider Systems as
a critical enabling tool and cannot be provided by Service Provider if Recipient migrates away from the Service Provider Systems. 
 This
Statement of Work identifies the dependencies between certain IT Services (i.e., IT Services that Service Provider can provide only in combination with certain other IT Services). To the extent this Statement of Work identifies the dependencies for
Highly Integrated Services, the Parties shall take such dependencies into account in the event that Customer desires to terminate any Highly Integrated Service. For avoidance of doubt, the Parties acknowledge and agree that Recipients may, from time
to time during the Term, request that Service Provider provide certain IT Services without the dependent IT Services, and Service Provider shall discuss in good faith any such request with the applicable Recipient and use reasonable efforts to
accommodate such request. 
 General Service descriptions in this Statement of Work are provided for informational purposes only and shall
not be deemed to confer responsibilities on Service Provider. Service Provider responsibilities for the applicable Service are listed under the Service Provider column within each section of the Statement of Work. 

 

	2.	DEFINITIONS 

 2.1 Definitions. As used in this Statement of Work, the following
terms have the following meanings: 
 “Application Acceleration Services” means appliances installed to optimize bandwidth
to improve the end user experience on the wide area network. These devices are minimally installed at hub site locations to improve site to site traffic optimization but also can be installed at sites at the Service Provider’s discretion to
optimize bandwidth. 
 “Client Supported Application or Device (CSAD)” means the process that must be followed in order to:
1) connect any device to the network not supported by the Service Provider or 2) implement an application/external service for use by Recipient suppliers or end users which will have data traversing the local or wide area network. This process
triggers a registration process which is intended to provide clarity on roles and responsibilities around patch and security management of such elements and work to assure there will be no negative impact to the Service Provider Services delivered
to the Recipient or itself. 

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 1

 “Capacity Management” means activities to ensure that IT capacity meets current
and future business requirements. Capacity Management uses service requirements and measurement systems held against capacity plan design criteria targets and thresholds. Capacity Management follows Information Technology Infrastructure Library
(ITIL) framework and is comprised of business, service, and component capacity management. 
 “Disaster Recovery” means
activities related to, the recovery or continuation of, enterprise critical application services in the event of a disaster. The restoration would include the technical restoration of all production enterprise critical applications and
infrastructure elements necessary for the enterprise critical applications. It also includes enabling the ability of end users to access the recovered enterprise application services. Additional activities include developing of disaster recovery
plans, Capacity Management for recovery location, and exercising such recovery plans. 
 “External Collaboration” means:
(a) electronic workspace enabling the sharing of presentation material and documents on a project basis (i.e., SharePoint); and (b) web conferencing enabling electronic real time meetings (i.e., LiveMeeting). 

“Maintenance” means the upkeep and governance of the Service Provider Equipment and Service Provider Software used to provide
Services to the Recipient, including development and maintenance of service plans, software and hardware leveling, software and hardware patch management, software and hardware upgrades, managing the backend supporting tools, maintaining market
awareness for the service, lifecycle management including short and long term service design, service evolution approach and implementation, business continuity planning, vendor relationship management, and asset/service documentation. 

“Operation” means the activities required to ensure the functionality of the service. Operational activities include
availability and performance monitoring (events and faults), log management, Capacity Management, warranty work including but not limited to product replacement, data, configuration, and system backups, backup data storage management, job
scheduling, operational metrics to monitor health and performance of the service, configuration management, escalation management, implementation/maintenance/adherence to operational controls, and problem and request (IMACs) management services.

 “Provision” means the processes around ensuring the Recipient can request IT Services and have those requests processed
by service delivery teams. Provisioning includes development and maintenance of - install, maintain, add, and change (IMAC) - request capabilities, development and maintenance of the request management processes and tools, and facilitation of
the expected response time with the operational teams as to request delivery times of any IMAC. 

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 2

	3.	DESCRIPTION OF BASE SERVICES AND RESPONSIBILITY MATRIX FOR BASE SERVICES 

 The Services
described in this Statement of Work fall into the following categories: 
  

	 	(a)	IT Infrastructure Services: The Provision, Operation and Maintenance of information technology infrastructure, including Managed Connectivity, Collaboration, Voice, IT office solutions, End User Device and Global
Services as specified in Section 3.1 below. 

  

	 	(b)	IT Application Services: The Provision, Operation and Maintenance of application hosting and support services, including ERP Application Hosting, Dedicated Application Hosting, and Dedicated Application and
Interface Services as specified in Section 3.2 below. 

 The responsibility matrix set forth below indicates
who is accountable for listed processes, activities and tasks as part of the Base Services for IT Services. 
  

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	3.1    IT Infrastructure Services
	
	 A.     Managed Connectivity Services* (Highly Integrated)

	
	 General Service Description. Managed Connectivity Services cover various aspects of connectivity in a highly complex
globally distributed network with emphasis on availability, performance and connectivity options.
  

Global Services and End User Device Services are highly integrated with the Managed Connectivity Services.

				
	1.	  	Provision, Operation, and Maintenance of the wide area network (“WAN”) (also referred to as the enterprise network), on-site wired and wireless network Services, Internet connectivity, remote access (i.e., VPN) and
Application Acceleration Services.	  	X	  	
				
	2.	  	Provision and Maintenance of specifications for physical cabling (wire and cable), including support of existing physical wiring within and between buildings.	  	X	  	
				
	3.	  	Coordination of wiring and cable projects.	  	X	  	
				
	4.	  	Communication of wiring and cabling specifications to the Recipient.	  	X	  	
				
	5.	  	Perform technical IT detailed site review upon request of the Recipient which can include showing technical design documents.	  	X	  	
				
	6.	  	Ensure that all Service Provider owned buildings in which Recipient is a tenant and where Information Technology Services are required are fit for use, including, but not limited to, power, racking, and secured rooms.	  	X	  	
				
	7.	  	Provide detailed requirements in advance of any service changes requiring a change in the current design of Recipient managed network closets/computer rooms (e.g., change in air/heat/power needs, additional or reduction of rack
space).	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 3

									
	 Item
	 	 Base Services
	  	 Service

Provider
	  	 Recipient

	8.	 	Provide logical design documentation of site technical setup. Requests for logical documentation will be provided within five (5) business days.	  	X	  	
				
	9.	 	Capacity Management includes the WAN circuits, firewalls, IP addresses, port capacity, wireless controllers, and remote access connections.	  	X	  	
				
	10.	 	Provide detailed requirements in advance of any service changes requiring a change in the current design of Service Provider managed network closets/computer rooms (e.g., Change in air/heat/power needs, additional or
reduction of rack space). Service Provider will make reasonable efforts to facilitate these changes.	  		  	X
				
	11.	 	Ensure that each IT system-related wiring and cabling work not performed by or on behalf of Service Provider adheres to Service Provider specifications.	  		  	X
				
	12.	 	Ensure that all Recipient’s owned buildings where IT Services are required are fit for use, including, but not limited to, power, racking, and secured rooms.	  		  	X
				
	13.	 	Ensure that all Recipient-managed public Internet access points are designed and configured so as not to adversely impact or interfere with Service Provider’s wireless access points by jointly conducting a design
review prior to implementation.	  		  	X
		
	14.	 	Limitations on Services. The following activities are not included within the scope of Services provided under this Statement of Work:
			
		 	 (i)
	  	Provision and ownership of physical wiring, racking, power, and related facilities between and within buildings where sites or buildings are owned or leased by the Recipient;
			
		 	 (ii)
	  	New wiring, cable, and related facilities upgrade projects; and
			
		 	 (iii)
	  	Support of process control networks and instrument device control networks.
	
	 B.     Collaboration Services

	
	General Service Description. Collaboration Services are related to providing users the ability to connect with their internal and external stakeholders around the world.
	
	Global Services and Managed Connectivity Services are highly integrated with Collaboration Services.
				
	15.	 	Provision, Operation, and Maintenance of intra/inter-Recipient (i.e., Recipient to Recipient) email, calendaring and email faxing.	  	X	  	
				
	16.	 	Provision, Operation and Maintenance of intra/inter-Recipient instant messaging (i.e., quick communication capability, sharing desktops, presence information, audio calling).	  	X	  	
				
	17.	 	Provision, Operation and Maintenance of audio conferencing (i.e., toll/toll-free phone conference services) and web conferencing (i.e., desktop/single program sharing, attendee management, polling).	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 4

									
	 Item
	 	 Base Services
	  	 Service

Provider
	  	 Recipient

	18.	 	Provision, Operation and Maintenance of web hosting (i.e., SharePoint, corporate intranet web site hosting, proxy services, linkages to backend databases).	  	X	  	
				
	19.	 	Provision, Operation and Maintenance of intra/inter-Recipient document and desktop sharing (i.e., check-in and check-out capabilities, version tracking and recovery of previous stored versions, search capabilities).	  	X	  	
				
	20.	 	Capacity Management includes individual mailbox sizes, email traffic routings, anti SPAM/anti-virus servers, bridge head servers, application email servers and Active Directory (AD) servers.	  	X	  	
				
	21.	 	Provision of External Collaboration Services (i.e., SharePoint) upon Recipient’s request for specific External Collaboration events and time periods to provide collaboration ability with parties who do not have
direct access to the Recipient’s network.	  	X	  	
		
	22.	 	Limitations on Services. The following activities are not included within the scope of Services provided under this Statement of Work:
			
		 	 (i)
	  	Maintenance or Operation of application messaging, external instant messaging (i.e., Yahoo Messenger used within Recipient’s Hydrocarbons Organization), external shared workspaces (i.e., externally hosted SharePoint
Sites), external threaded discussions and external lists;
			
		 	 (ii)
	  	Provisioning, Maintenance, or Operation of audio and video equipment in non-video enabled conference rooms, including projectors, screens, microphones and speakers;
			
		 	 (iii)
	  	Provisioning, Maintenance, or Operation of desktop video (i.e., Recipient implemented desktop video services); and
			
		 	 (iv)
	  	Provisioning, Maintenance, or Operation of video enabled conference rooms.
	
	 C.     End User Device Services* (Highly Integrated)

	
	 General Service Description. End User Device Services include the provisioning of laptop or desktop computers, a common
workstation platform through a secure and managed Windows-based computing environment and personal productivity Software that enables access to Application Services (as described in Section 3.2) and Collaboration Services.

 
 The End User Device Service provides smart phone and tablet computing capability through a
defined selection of devices. The End User Device Service also provides access to email, calendar and contacts for Recipient-owned devices.
  

The Parties acknowledge and agree that Service Provider’s ability to provide End User Device Services in connection with smart phones and tablets is
subject to any geographic limitations of applicable third party service providers.
  

Global Services, Managed Connectivity Services, and Collaboration Services are highly integrated with End User Device Services.

				
	23.	 	Provision, Operation and Maintenance of workstation hardware (e.g., standard or higher powered desktop/laptop (shared or individual),	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 5

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

		  	keyboard, docking stations and mouse), operating system, core standard applications (e.g., Microsoft Word, Microsoft Excel, etc.) and Software-related patch management.	  		  	
				
	24.	  	Provision, Operation and Maintenance of mobile access to Recipient enterprise email, phone, contacts, calendar, and a lightweight web browser.	  	X	  	
				
	25.	  	Software lifecycle and version management.	  	X	  	
				
	26.	  	Next generation planning of the end user workstation product (software and hardware) including refresh plans and interaction with Recipient on such plans.	  	X	  	
				
	27.	  	Document a mutually agreed to plan to refresh workstation equipment within four years from the date of the past refresh project completion (currently targeted to be completed by end of 2015) and build the plan to upgrade workstation
equipment within twelve months of the hardware failure rate for warranty repairs compared to the total install base is greater than or equal to two percent (2%) for three consecutive months.	  	X	  	
				
	28.	  	Capacity Management includes monitoring of warehouse workstation inventory, workstation software client licensing, backup servers, virus management servers, and workstation core application shelving services servers and disk
storage.	  	X	  	
				
	29.	  	Follow the Customer Supported Application or Device (CSAD) process when attaching any non Service Provider managed device to the network.	  		  	X
				
	30.	  	If workstation hardware is no longer deployed to an individual, promptly return workstation hardware to Service Provider.	  		  	X
				
	31.	  	Ensure that Recipient’s users adhere to licensing requirements for non-standard Software installed on the workstations.	  		  	X
				
	32.	  	Comply with all Service Provider terms and conditions, found on the Dow Services and Solutions page, for use of smart phones, tablets and related services.	  		  	X
				
	33.	  	Analyze and, if applicable, implement Service Provider’s recommendation for Recipient to acquire a mobile carrier data connection for smart phone and tablet services.	  		  	X

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 6

									
	 Item
	 	 Base Services
	  	 Service

Provider
	  	 Recipient

	34.	 	Limitations on Services. The following activities are not included within the scope of Services provided under this Statement of Work:
			
		 	 (i)
	  	Support of accessories other than keyboard, docking station and mouse;
			
		 	 (ii)
	  	Support of external monitors, handheld computers and personal digital assistants (“PDAs”);
			
		 	 (iii)
	  	Support of personal use Software or hardware licensed to Recipient’s users;
			
		 	 (iv)
	  	Tasks and activities related to non-standard Service Provider Software;
			
		 	 (v)
	  	Tasks and activities related to non-standard Recipient workstations;
			
		 	 (vi)
	  	Purchase of the physical cellular telephone, smart phone device, or tablet; and
			
		 	 (vii)
	  	Negotiation, execution, administration and similar tasks and activities related to the individuals’ carrier service agreements.
	
	 D.     Managed Print Services

	
	 General Service Description. Managed Print Services are related to a global print environment that is centrally monitored,
managed and maintained. Managed Print Services include replenishing consumables and providing break-fix support. Additionally, Managed Print Services provide access to Service Provider’s document management centers with print production
capability that can be used for high-volume special printing needs, such as binding, cover pages, and special formats (“Document Management Centers”). As of the Effective Date, Document Management Centers are available in various
geographic areas and are generally centralized at larger sites.
  
 Global Services and
Managed Connectivity Services are highly integrated with the Managed Print Services.

				
	35.	 	Provision, Operation and Maintenance of shared office print drivers and print devices (e.g., black and white, color printers, multi-functional devices, and impact printers for SAP printing).	  	X	  	
				
	36.	 	Provision, Operation, and Maintenance of print consumables (e.g., toner/ink, drums, etc.).	  	X	  	
				
	37.	 	Operation of black and white printing, color printing, scanning, copying, faxing, and secure print capabilities.	  	X	  	
				
	38.	 	Provision of, access to, and use of, existing Service Provider Document Management Centers for printing, scanning, and copying services, including special print projects.	  	X	  	
				
	39.	 	Capacity Management includes monitoring of print servers.	  	X	  	
				
	40.	 	Receive and install supplies, assist help desks and clients in performing troubleshooting, and serve as the primary focal point for the devices.	  		  	X

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 7

									
	 Item
	 	 Base Services
	  	 Service

Provider
	  	 Recipient

	41.	 	Limitations on Services. The following activities are not included within the scope of Services provided under this Statement of Work:
			
		 	 (i)
	  	Activities related to impact printer supplies (e.g., ribbon and print head), including Provision, Operation, and Maintenance thereof;
			
		 	 (ii)
	  	Activities related to printers, installed following the CSAD process, used by Recipient for certain specialized applications or devices owned or leased by Recipient, such as barcode (thermal) printers, special purpose
printers, individual local printers, local scanners, standalone fax machines and plotters, including Provision, Operation, and Maintenance thereof;
			
		 	 (iii)
	  	Provisioning of paper; and
			
		 	 (iv)
	  	Establishment of additional Document Management Centers.
	
	 E.     Voice Services

	
	 General Service Description. Voice Services consist of Office Voice Services and Call Center Services (as described
below). Office Voice Services include the performance of phone services in accordance with Recipient’s site and business requirements, including provisioning of call capabilities for individuals, conference rooms, common areas and site-specific
emergency dialing needs. Call Center Services include customizable voice services in connection with the Recipient’s need to manage simultaneous calls.
  

Global Services, Managed Connectivity Services, End User Device Services and Collaboration Services are highly integrated with Voice Services.

				
	42.	 	Office Voice Services* (Highly Integrated) - Provision, Operation and Maintenance of telephony services, integrated voicemail to email, workstation-based phone capabilities, long distance services and integration
of computer and telephone systems.	  	X	  	
				
	43.	 	Call Center Services - Provision, Operation and Maintenance of an automated menu system for inbound callers, toll-free numbers, programmed call routing based on Recipient’s business requirements, historic and
real-time reporting and audio conferencing services.	  	X	  	
				
	44.	 	Capacity Management includes monitoring of call admission control, call managers, unified contact center enterprise, voice portals, peripheral gateways, class of service on WAN circuits, and meet-me line
connections.	  	X	  	
				
	45.	 	Review Voice Service 12-18 month uplift or change plans for Voice Services in third quarter each year calendar year that could cause Recipient to purchase handsets.	  	X	  	
				
	46.	 	Provision, Operation and Maintenance of handsets.	  		  	X
		
	47.	 	Limitations on Services. The following activities are not included within the scope of Services provided under this Statement of Work:
			
		 	 (i)
	  	Tasks and activities related to purchasing and supporting telephone accessories (e.g., headsets), cellular telephones and accessories, calling cards and pagers other than Services described
above.

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 8

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	 F.     Information Storage Services

	
	 General Service Description. Information Storage Services are related to storage, protection and management of Recipient
Data.
  
 Global Services, Managed Connectivity Services, and Collaboration Services are
highly integrated with Information Storage Services.

				
	48.	  	Provision, Operation and Maintenance of shared workspaces (i.e., SharePoint), personal data storage on a file server available and secured for individual use (i.e., S Drives, Outlook Personal Storage), and provision of disk drive
space on a file server available and secured for defined work groups or teams to enable common file storage and support (i.e., Public and Group file shares).	  	X	  	
				
	49.	  	Provision, Operation and Maintenance of a web hosting environment for hosting of internal web sites (i.e., Intranet) for use by Recipient, as well as a web hosting search capability.	  	X	  	
				
	50.	  	Provision of tools for web development and content management by Recipient of Recipient’s internal websites.	  	X	  	
				
	51.	  	Provision, Operation and Maintenance of web hosting environment for hosting of public internet web sites for use by Recipient, with or without integration to Service Provider applications to be accessed by external parties.	  	X	  	
				
	52.	  	Ensure backup data for Information Storage Services are retained for thirty (30) calendar days.	  	X	  	
				
	53.	  	Request approval for any mass data movements (assuring no cross-border transfer of data) from one device to another due to equipment technology changes or capacity issues.	  	X	  	
				
	54.	  	Capacity Management includes but is not limited to file servers, file server storage, back up servers, back up storage, Storage Area Network (SAN), off-site tapes, Intranet web servers, and SharePoint servers.	  	X	  	
				
	55.	  	Perform assessment and approval of mass data movement requested by the Service Provider.	  		  	X
				
	56.	  	Provision, Operation and Maintenance of any external storage media procured by Recipient (e.g., thumb drives, external workstation drives, etc.).	  		  	X
				
	57.	  	Web development and content management.	  		  	X
				
	58.	  	Compliance with Service Provider’s Information Storage Services best practices, to the extent Service Provider has provided the Recipient with written notice of such best practices.	  		  	X

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 9

									
	 Item
	 	 Base Services
	  	 Service

Provider
	  	 Recipient

	59.	 	Limitations on Services. The following activities are not included within the scope of Services provided under this Statement of Work:
			
		 	 (i)
	  	Content and content management related to public Internet website hosting; and
			
		 	 (ii)
	  	Provisioning of tools for public Internet web development and content management by Recipient.
	
	 G.     Global Services* (Highly Integrated)

	
	 General Service Description. As of the Effective Date, Global Services leverage the Information Technology Infrastructure
Library (“ITIL”) as an industry best practice framework for delivering end-to-end service and support of Recipient’s organization. These services are foundational elements to providing services across all the Services.

 
 Global Services are highly integrated with all other Services within the IT
SOW.

	
	General Operations
				
	60.	 	Provision and maintenance of end user IT support and reference documentation. Self help, quick reference guides, and general documentation is available on Services and Solutions Pages, Intranet Pages, and Request
Center).	  	X	  	
				
	61.	 	Provision, Operation and Maintenance of the Global Service Desk (“GSD”) as a single point of contact for requests and problems related to IT Services.	  	X	  	
				
	62.	 	Operation and Maintenance of global data centers, data center management, backup and restore job scheduling, and tape/media management.	  	X	  	
				
	63.	 	Provide necessary on-site resources (individuals who will go to a site when there is a need to physically touch a piece of equipment) and remote support resources (individuals who support from remote location) for
general operations.	  	X	  	
				
	64.	 	Work with Recipient to maintain the IT environment in compliance with Laws and adherence to Service Provider standards.	  	X	  	
				
	65.	 	Provide warranty service for Service Provider managed equipment (repair or replacement of defective equipment, at Service Provider’s option).	  	X	  	
				
	66.	 	Provide Recipient a copy of current Service Provider standards.	  	X	  	
				
	67.	 	Manage Service Provider IT assets used to support Recipient services (including hardware and software assets).	  	X	  	
				
	68.	 	Manage spare parts for IT assets used to support Recipient services.	  	X	  	
				
	69.	 	Ensure a documented process is in place to support the connecting of a Recipient supported application or device (aka, Client Supported Application or Device) to the enterprise and local networks.	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 10

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	70.	  	Provide open and closed request and problem ticket reports.	  	X	  	
				
	71.	  	Provide clarity, at a minimum, within the first quarter of each calendar year of the key sustainability activities or known large changes planned for the next twelve (12) months related to the IT Services provided to the
Recipient.	  	X	  	
				
	72.	  	Capacity Management includes GSD speed to answer calls, GSD call volume by key service area, and Request Center Servers.	  	X	  	
				
	73.	  	Provide specific backup and/or recovery success reports upon request	  	X	  	
				
	74.	  	Assume the risk of loss or damage for the equipment while it is in Recipient’s care, custody and control.	  		  	X
				
	75.	  	Comply with the applicable Service Provider specifications (e.g., workstation specifications, server specifications, cabling specifications), standards (e.g., product architecture standards, technical architecture standards) and
testing requirements to ensure compatibility and proper integration with Service Provider Systems to the extent applications or infrastructure operate on or interconnect with Service Provider Systems.	  		  	X
				
	76.	  	Ensure all Recipient-managed equipment and applications that will be connected to or servicing users through the WAN are documented via the CSAD process.	  		  	X
	
	Change Management
				
	77.	  	Operation and Maintenance of a standard IT change management process to introduce changes with minimal disruption into the computing environment.	  	X	  	
				
	78.	  	Provide notification to Recipient of IT changes being made that could impact Recipient managed services.	  	X	  	
				
	79.	  	Provide information regarding changes to critical applications or infrastructure to support a Recipient audit request (e.g., list of changes, approvals for sampled changes).	  	X	  	
				
	80.	  	Provide timely notification of changes Service Provider’s security systems if such changes will or may impact the Recipient’s Human Resource data systems.	  	X	  	
				
	81.	  	Provide timely notification of changes to Recipient’s Human Resources data systems if such changes will or may impact Service Provider’s Services.	  		  	X
				
	82.	  	Provide or facilitate the gathering of Recipient approvals necessary to implement IT changes.	  		  	X
				
	83.	  	Notify Service Provider of any change that could impact Service Provider’s ability to provide Services.	  		  	X
	
	Incident Management
				
	84.	  	Operation and Maintenance of a standard IT incident management process to manage and resolve unplanned outages impacting the computing environment (including recurring problems).	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 11

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	85.	  	Provide notification to Recipient of IT incidents that impact Recipient Services provided by Service Provider.	  	X	  	
				
	86.	  	Operation and Maintenance of a standard root cause analysis process to identify root causes and work towards implementing.	  	X	  	
	
	Security Services
				
	87.	  	Provision, Operation and Maintenance of perimeter protection, network intrusion detection, virus and patch management, Internet site filtering, and Internet trusted site definition.	  	X	  	
				
	88.	  	Provision, Operation and Maintenance of appropriate user information and access controls in accordance with the Recipient’s instructions regarding authorized users and levels of access to Systems and applications.	  	X	  	
				
	89.	  	Using reasonable efforts (in accordance with industry best practices) to prevent and/or remove any viruses or other contaminators (including but not limited to, bugs, worms, logic bombs, Trojan horses or any self propagating or
other program) that may infect or cause damage or disrupt the Services.	  	X	  	
				
	90.	  	Monitoring used to identify unauthorized hardware and software.	  	X	  	
				
	91.	  	Promptly notify Recipient in the event that a Recipient past employee is being hired by Service Provider and is expected to use the same named network identifier (User ID). Additionally, Service Provider is NOT to provide the
account and credentials to the re-hired employee until Recipient has provided their approval.	  	X	  	
				
	92.	  	Provide information regarding security administration to support a Recipient audit (e.g., approval and re-approval documentation, access management and control process understanding, segregation of duties control process
understanding, documented security exceptions).	  	X	  	
				
	93.	  	Service Provider will not unreasonably withhold access, or approvals for access, to Systems housing the Recipient data.	  	X	  	
				
	94.	  	Promptly notify Service Provider when an individual’s access is no longer necessary due to a role change or a change in employment status.	  		  	X
				
	95.	  	Maintain source data for all employees and contractors related to employee identification numbers, leadership alignment and location information and load such data into Service Provider’s Systems.	  		  	X
				
	96.	  	Ensure IT Terms of Use agreements set forth in Exhibit 1 are signed and documentation maintained.	  		  	X
				
	97.	  	Provide to Service Provider instructions regarding authorized users and levels of access to Systems and applications.	  		  	X

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 12

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	 3.2    Application Services

	
	 A.     Enterprise Resource Planning (ERP) Application Hosting Services* (Highly
Integrated)

	
	General Service Description. ERP systems integrate internal and external management information across the organization, automating activity with an integrated Software suite. ERP systems facilitate the flow of
information between the business functions
	
	Global Services, Managed Connectivity Services, End User Device Services, Print Services and Collaboration Services are highly integrated with ERP Application Hosting Services.
	
	ERP Application Hosting Services are critical to Service Provider’s ability to provide various related Services (e.g., certain Supply Chain Services and EH&S Services). Accordingly, the Parties acknowledge and
agree that Service Provider may be unable to provide certain Services if Recipient no longer receives the ERP Application Hosting Services, including if Recipient migrates away from Service Provider’s ERP system.
				
	98.	  	Provision, Operation and Maintenance of Service Provider’s ERP system, including network, hardware, databases, utilities, security, and backups associated with the ERP-related services.	  	X	  	
				
	99.	  	Operation and Maintenance of Disaster Recovery for enterprise critical applications listed in Attachment 4. Support includes but is not limited to annual testing of the Disaster Recovery plan and procedures and
annual reporting summarizing the results of such tests.	  	X	  	
				
	100.	  	In the event of a declared disaster, restoring enterprise critical applications and supporting IT infrastructure listed in Attachment 4 to expected “return to operations” and “recovery point
objectives” timeframes as reasonably agreed with Service Provider and the Recipient.	  	X	  	
				
	101.	  	Include Recipient in annual planning process for Disaster Recovery testing.	  	X	  	
				
	102.	  	Provision, Operation and Maintenance of Service Provider’s Shared Data Network (“SDN”); extract, transform, and load (“ETL”) utilities; data marts; and business intelligence tools for Recipient
Data hosted within data warehouses provided by Service Provider.	  	X	  	
				
	103.	  	Provision, Operation and Maintenance of electronic business transactions, including EDI and electronic marketplace services to support Recipient’s operations and Services provided by Service Provider.	  	X	  	
				
	104.	  	Provision, Operation and Maintenance of Service Provider’s global code database and code distribution to transaction and reporting systems. Global codes include codes that are critical to effective management of an integrated
business across multiple application systems (e.g., customer codes, material codes).	  	X	  	
				
	105.	  	Assist Recipient in the extraction of Recipient codes upon request.	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 13

									
	 Item
	 	 Base Services
	  	 Service

Provider
	  	 Recipient

	106.	 	Assist Recipient in development of business continuity plans to help mitigate the risks that may affect their critical processes and technologies.	  	X	  	
				
	107.	 	Establish necessary business continuity plans to enable the continued delivery of products and services in the event of a disruption to business service components, processes, or applications.	  		  	X
				
	108.	 	Work with Service Provider with respect to business continuity planning and testing for Recipient executed work processes and services as follows:	  		  	X
					
		 	 (i)
	  	Determine the criticality of data and systems;	  		  	
					
		 	 (ii)
	  	Communicate to Service Provider changes that may impact the IT recovery plans; and	  		  	
					
		 	 (iii)
	  	Exercise business continuity plans to ensure effectiveness.	  		  	
		
	109.	 	 Limitations on Services. The following activities are not included within the scope of Services provided under this
Statement of Work:

			
		 	 (i)
	  	Recipient access to the coding system used by Service Provider to provide global code Services under Section 3.2.A., Item 104; and
			
		 	 (ii)
	  	Operation, maintenance, and support of functional services provided using the Service Provider ERP system.
	
	 B.     Dedicated Application Hosting Services

	
	 General Service Description. Dedicated Application Hosting Services enable the Recipient to host dedicated business
applications on a secure monitored and operational platform. Dedicated Application Hosting Services allow for connectivity for end users and interfacing to leveraged applications, enabling robust work process capabilities.

 
 Global Services and Managed Connectivity Services are highly integrated with Dedicated
Application Hosting Services.

				
	110.	 	Operation and Maintenance of hosting infrastructure for Recipient’s applications listed in Attachment 1.	  	X	  	
				
	111.	 	Provide timely notification of changes to Service Provider’s Services Systems if such changes will or may impact the Recipient’s hosted Systems or applications listed in Attachment 1.	  	X	  	
				
	112.	 	Provide timely notification of additional applications that are planned to be placed within the hosting environment.	  		  	X
				
	113.	 	Provide application expertise and support including, but not limited to, security monitoring, patch management (application and database), development, remediation to operate on standard platform, testing, integration
and support for hosted applications.	  		  	X

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 14

									
	 Item
	 	 Base Services
	  	 Service

Provider
	  	 Recipient

	114.	 	Limitations on Services. The following activities are not included within the scope of Services provided under this Statement of Work:
			
		 	 (i)
	  	Development, testing, integration and support of the applications identified in the ROFAN or the Technical Services Agreement;
			
		 	 (ii)
	  	Development, testing, integration and support of the applications identified in Attachment 1;
			
		 	 (iii)
	  	Provisioning of equipment necessary to host additional applications or data not identified in Attachment 1; and
			
		 	 (iv)
	  	Operation, maintenance, and support of leveraged applications.
	
	 C.     Dedicated Application and Interface Support Services

	
	 General Service Description. Dedicated Application and Interface Support Services provide end-to-end support
for interfaces identified in Attachment 2 and Recipient’s business applications identified in Attachment 3, including clarification of business capabilities and answering data and technical questions that arise.

 
 Global Services and Managed Connectivity Services are highly integrated with Dedicated
Application and Infrastructure Support Services.

				
	115.	 	Operation and support of interfaces to Recipient’s applications hosted outside of Service Provider infrastructure (such interfaces are listed in Attachment 2).	  	X	  	
				
	116.	 	Operation, Maintenance and support of dedicated Recipient applications hosted on Service Provider infrastructure (as such applications are listed in Attachment 3).	  	X	  	
				
	117.	 	Provide timely notification to Recipient of changes to Service Providers applications that could impact data interfaces. Such changes can not impact the continuity of the data elements and format being transferred. In
the event that such a change does cause data element or format issues, Service Provider is responsible for restoring capability.	  	X	  	
				
	118.	 	Provide application product management for Recipient applications.	  		  	X
				
	119.	 	Provide application expertise and support for interfaced applications that are receiving or sending data via a Service Provider-supported interface.	  		  	X
				
	120.	 	Assist Service Provider in troubleshooting and resolving interface issues between source and target applications.	  		  	X
				
	121.	 	Assist Service Provider in testing interfaces between source and target applications.	  		  	X
				
	122.	 	Provide timely notification to Service Provider of changes to Recipient applications that could impact the data interfaces.	  		  	X

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 15

									
	 Item
	 	 Base Services
	  	 Service

Provider
	  	 Recipient

	123.	 	Limitations on Services. The Following activities are not included within the scope of Services provided under this Statement of Work:
			
		 	 (i)
	  	Development of new interfaces and support of applications other than those listed in Attachments 2 and 3;
			
		 	 (ii)
	  	Tasks or activities associated with changes triggered outside of Service Provider’s control (e.g., regulatory changes, report changes) to the interfaces and applications listed in Attachments 2 and
3, except if the Parties mutually agree that such change requires no more than forty (40) hours of services by Service Provider (“Minor Change”). Services in excess of forty (40) hours in connection with a Minor Change
(regardless of the initial estimate of the effort associated with such change) and services associated with any other changes shall constitute Additional Services and shall be subject to the Parties’ mutual agreement on the terms applicable to
such Additional Services, including additional Charges; and
			
		 	 (iii)
	  	Operation, maintenance, and support of leveraged applications.

  

	4.	EXCLUDED SERVICES 

 Excluded services are listed in the applicable Sections of this
Statement of Work. Additionally, Service Provider will not perform, and Recipient agrees to self-perform, the client interaction activities set forth in Exhibit 3 attached hereto. 

 

	5.	SERVICE STANDARDS 

 Unless otherwise specified in the Agreement or any Schedule, the
Services under this Agreement will initially be performed in substantially the same manner (including historical usage levels and geographic provisioning) that such Services were generally performed by Service Provider immediately prior to the 2nd Amendment Date, and thereafter will continue to be performed in substantially the same manner (including proportionate usage levels and geographies) as Service Provider generally performs such
services for its own retained businesses, except to the extent such Services differ because of the need to follow legal corporate formalities and to keep Recipient Data separate from Service Provider data. In no event will Service Provider be
required to make any customization to the Services (or Service Provider’s associated Systems or processes) that are unique to the Recipients, beyond the customizations that Service Provider elects to make to support the Service Provider Systems
and work processes, except for customizations that are expressly agreed upon in accordance with this Agreement or, subject to Section 3.1(f) to the Agreement, customizations that are required by applicable Laws. To the extent
Customer or any Recipient requests Services that exceed or fall below the usage levels as of the 2nd Amendment Date, as may be modified by the Agreement, and Service Provider agrees to provide
such Services, such increase or reduction may constitute a Price Adjustment Event in Schedule C to the Agreement. In such event, Service Provider will provide Customer with reasonable supporting information about the increased or
decreased usage level together with the associated change to the charges. To the extent Customer or any Recipient requests Services that 

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 16

 
exceed geographic provisioning of the Services as of the 2nd Amendment Date, as may be modified by the Agreement, and Service Provider agrees
to provide such Services, such Services shall constitute Additional Services, as applicable. The Recipients shall comply in all material respects with Service Provider’s applicable work processes, policies and procedures and any applicable
terms and conditions of third party suppliers, to the extent that Service Provider has provided Customer with written notice of such work processes, policies and procedures and/or third party supplier terms and conditions. 

In consideration for a price reduction for Customer’s IT Services, Service Provider will not perform, and Recipient will perform, the
client interaction activities as set forth in Exhibit 3 attached hereto. 
  

	6.	KEY PERFORMANCE INDICATORS 

 Service Provider’s performance will be measured against
Key Performance Indicators and associated criteria (“KPIs”) which shall be mutually agreed upon by the Parties within six (6) months after the 2nd Amendment Date, and
thereafter set forth in IT Services Guidelines. The KPIs shall be subject to periodic review as provided in Section 5 of Schedule F. If Service Provider is required to implement additional measurement and monitoring
tools for KPIs requested by Customer, such addition shall be added in accordance with the provisions of Article 3 of the Agreement. 
  

	7.	TERMS OF USE OF THE INFORMATION TECHNOLOGY SERVICES 

 Recipient shall require its users
to comply with the terms of Exhibit 1 to this Schedule A-2 to enable Service Provider to effectively provide the Services. 

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 17

 EXHIBIT 1 

IT TERMS OF USE 
  

	1.	SCOPE OF ACCESS. 

 In connection with the Agreement, the Parties expect Customer and the
Recipients to access Service Provider Systems. Customer and the Recipients will access the Service Provider Systems only to receive services from Service Provider as described in the Agreement. In accordance with Section 3.3 of
the Agreement, Service Provider may reconfigure, or discontinue or otherwise restrict or block access to any part of the Service Provider Systems. 
  

	2.	CONSENT TO MONITORING. 

 Service Provider may, in its sole discretion, at any time and
without notice, access, monitor, search, review, collect, transfer, the use of the Service Provider Systems, including but not limited to its hardware, software, applications, storage devices, process control devices, telecommunications devices,
access devices electronic equipment, computers, telephones, devices, internet and e-mail, whether directly attached or remotely connected. Customer and the Recipients hereby consent to such activity. Customer and the Recipients each represent that
it has obtained, or will have obtained, from all persons who may or do utilize, or who are otherwise the subject of, any of the Services consents for the foregoing activities, which expressly include, but are not limited, to (1) the collection,
processing and storage of data by Service Provider or its agents; (2) cross-border transfers of data as required to provide the Services or to exercise or evaluate rights and obligations under the Agreement, or as otherwise permitted by Law or
mutual agreement; and (3) the processing and disclosure of such data in accordance with applicable Law and to protect or identify the type of information and the corresponding legal rights and obligations of Customer, Recipient, the data
subject, or Service Provider, including to comply with discovery obligations. Customer will maintain throughout the duration of the Agreement all such effective consents required by applicable Laws. 

 

	3.	CUSTOMER RESPONSIBILITIES. 

  

	 	3.1	Compliance. Customer will cause all persons obtaining access to the Service Provider Systems through Customer or a Recipient (“Users”) to be aware of, and to comply with, Customer’s
obligations to Service Provider. 

  

	 	3.2	 Login IDs. Service Provider may assign a login code (a “Login ID”) to each Customer or Recipient User that will have access to
the Service Provider Systems. It shall be the Customer’s responsibility (i) to protect these Login IDs against unauthorized disclosure and unauthorized use and (ii) to ensure that the information accessed is used solely for the
purpose of receiving Services authorized under the Agreement and for no other purpose. Each Login ID will be used only by the User assigned such Login ID by Service Provider. Customer will not permit Login IDs to be used or shared by multiple
employees without Service Provider’s prior written consent. Customer will be responsible for any access to the Service Provider Systems by any User or any person accessing the 

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 18

	 	
Service Provider Systems through any Login ID issued to Customer or any User, regardless of whether such access was authorized. Customer will not, and will not permit any person to, use the
Service Provider Systems in any manner, or attempt to access areas of the Service Provider Systems, other than as expressly specified in the Agreement. 

  

	 	3.3	Security of Customer’s Systems. Customer will be responsible for maintaining equipment and security procedures sufficient to prevent unauthorized access to the Service Provider Systems through
Customer’s and the Recipients’ Systems. Without limiting the foregoing, Customer and the Recipients will install and maintain anti-virus and security software acceptable to Service Provider on all Recipients’ Systems used by Customer
or the Recipients having access to the Service Provider Systems. 

  

	 	3.4	Notice of Breaches. Customer will immediately notify Service Provider, through its Account Executive of any threatened or actual security breaches or unauthorized access to the Service Provider Systems. Customer
will fully cooperate with Service Provider to resolve security issues. 

  

	 	3.5	Compliance with Service Provider Procedures. Customer will comply with all applicable Laws and any other policies and procedure that Service Provider applies generally to third party Service Provider users.
Service Provider reserves the right to modify its security procedures from time to time, at its discretion. 

  

	 	3.6	Third Party Restrictions. Customer will comply with all use restrictions on software and other technology licensed to Service Provider and accessed by Customer in connection herewith, provided that Service
Provider has notified Customer of such restrictions or Customer is otherwise aware, or should be aware of such restrictions. In addition, Customer shall notify all Users of such restrictions and shall be responsible for ensuring that all Users are
comply with such restrictions. 

  

	 	3.7	Transmission of Harmful Material. Customer will not, and will not permit any User to, transmit any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material
to or through the Service Provider Systems. Service Provider will be free to cooperate with any law enforcement, regulatory or judicial authorities in connection with Customer’s access to the Service Provider Systems, which cooperation may
include disclosure of the identity of, and the information transmitted or received by, any person accessing the Service Provider Systems. Service Provider will be free to take any actions that it deems appropriate to protect the Service Provider
Systems. 

  

	 	3.8	Customer Facilities. Customer will provide sufficient physical access controls to appropriately protect Service Provider Systems at Customer facilities from unauthorized access. 

 

	 	3.9	 Individual Acknowledgment. Service Provider will require, and Customer shall ensure that all individuals seeking access to Service Provider
Systems sign the acknowledgment attached to this Agreement as Exhibit 2 (“Acknowledgment”), 

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 19

	 	
as it may be updated by Service Provider from time to time, prior to accessing the Service Provider Systems or obtaining a Login ID. By accessing Service Provider Systems, the Users agree to be
bound by the terms and conditions in the Acknowledgment and as may be supplemented and amended in accordance with applicable Laws. 

  

	 	3.10	Non-Employees. Service Provider must specifically approve any Customer requests for access to the Service Provider Systems by non-employees (e.g., Customer agents, contractors, etc.). Customer shall include in
any such request for access of a non-employee such person’s current employer, relationship to Customer and reason for requesting access. 

  

	4.	USER ACCESS TERMINATION. 

 Service Provider may immediately suspend or terminate
access to the Service Provider Systems granted to any User at any time if such User has violated, or is reasonably suspected of having violated, any terms of this Schedule or at Service Provider’s sole discretion such action is required to
preserve the stability or continuity of Services. Service Provider will notify Customer of any such suspension or termination and the parties will work together to remedy the cause. Service Provider shall not be required to reinstate such access
unless Service Provider, in its sole discretion, is satisfied that such issue has been resolved. 

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 20

 EXHIBIT 2 

Service Provider Systems Access Acknowledgment 

FOR EMPLOYEES, AGENTS AND INDEPENDENT CONTRACTORS 

OF THIRD PARTIES 
 (version
to be signed by Styron employees, agents and independent contractors of Styron who have access to Dow systems) 
 I, the undersigned, certify that I
                                        
understand that I will be given access to Service Provider Systems governed by the agreement between Service Provider and [Styron]. This Service Provider Systems Access Acknowledgment (this “Acknowledgment”) is entered into,
effective as of the      day of             , 20     , and is binding upon me. 

I acknowledge and agree that: 
 1.
Definitions. For purposes of this Acknowledgment, the following terms shall have the meanings ascribed to them below. 

“Customer” means [Styron]. 

“Login ID” means a login code assigned by Service Provider to provide access to the Service Provider Systems. 

“Password” means the password associated with a Login ID. 

“Service Provider” means The Dow Chemical Company. 

“Service Provider System” means the Service Provider IT platform plus any other interconnected grouping of Service Provider
equipment and/or Service Provider software used in connection with the Services, and all additions, modifications, substitutions, upgrades or enhancements thereto. 

2. General. I acknowledge that Service Provider and Customer may provide access to Service Provider’s computing environment by
means of a Service Provider-established authentication process and that this access is for legitimate business purposes only. I understand that recreational use is not permitted. I agree that Service Provider may monitor and/or record any access to
the Service Provider Systems. 
 3. Consequences of Misuse. I acknowledge that any misuse of Service Provider’s computing
environment may result in: 
  

	 	•	 	Termination of my use of Service Provider Systems; or 

  

	 	•	 	Potential liability to me, my employer and/or Service Provider. 

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 21

 4. Directives. I acknowledge that it is important for me to comply with Service
Provider’s computing environment directives that follow. 
  

	 	a.	Access Control 

 I understand that control measures are in place on each of
Service Provider’s computing environments to control access to the information and processes they contain. The control measures require me to identify myself by providing my Login ID and to validate my identity by providing a Password chosen
and assigned by me. In certain instances I may be required to enter additional Passwords to gain access to highly restricted areas of Service Provider’s computing environment. 

 

	 	b.	Login Ids 

 By receipt of this notification, I have been issued a unique Login ID.
I will not allow others to login using my Login ID; I acknowledge that it is used for accountability of action performed on Service Provider’s computing environment. 
  

	 	c.	Keep your Password Secret 

 I am responsible for any access that occurs under my
Login ID, therefore I agree to carefully control and protect my personal Password. I will not divulge my Password to anyone, will not write my Password down and will not display my Password publicly. I will change my Password frequently to avoid
discovery by another person or whenever I feel that the Password may have become known to someone else. Each computer system requires that the Password change frequently. When changing my Password, I will select a Password that I have not used
recently. I will choose my Password carefully, so it is hard for others to guess, yet easy for me to remember without having to write it down. I understand that Service Provider has the right to hold myself and my employer responsible for any access
that occurs under my Login ID. 
  

	 	d.	Consent to Monitoring and I/S Control 

 I will not tamper with, compromise or
attempt to circumvent any physical or electronic security or audit measures employed by Service Provider in the course of its business. I will not connect to or access Service Provider’s computer network without prior approval from Service
Provider. I agree that Service Provider may review the access, computer hard drives, electronic mail communications and anything else on Service Provider Systems or on Service Provider’s premises for any legitimate business purpose. Service
Provider reserves the right to access and disclose all messages sent over Service Provider’s electronic mail system, and all computer files contained in Service Provider-supplied computers, for any legitimate business purpose. I acknowledge and
agree that I have no expectation of privacy with regard to any information I store on any such computer drives and/or disks. Service Provider reserves the right to disclose any computer file, electronic mail message or other content on Service
Provider Systems to law enforcement officials with a legitimate purpose without any prior notice to any individuals who may have written, sent or received such files or messages. 

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 22

	 	e.	Consent to Transfer Data 

 I hereby consent to (1) the collection, processing
and storage of data by Service Provider or its agents; (2) cross-border transfers of data as required to provide the Services or to exercise or evaluate rights and obligations under the Agreement, or as otherwise permitted by Law or mutually
agreement; and (3) the processing and disclosure of such data in accordance with applicable Law and to protect or identify the type of information and the legal rights and obligations of Customer the data subject, or Service Provider, including
to comply with discovery obligations. 
  

	 	f.	No Illegal or Undesirable Activity 

 I will not transmit any unlawful,
threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material to or through the Service Provider Systems. I will not perform any hacking activities, subvert any physical or logical security that is intended
to protect the Service Provider Systems. In addition, I will not upload any (i) code, program, or sub-program whose knowing or intended purpose is to damage or maliciously interfere with the operation of the computer system containing the code,
program or sub-program, or to halt, disable or maliciously interfere with the operation of the Software, code, program, or sub-program, itself, or (ii) device, method, or token that permits any person to circumvent the normal security of the
Software or the system containing the code. 
  

	 	g.	Termination of use 

 I acknowledge and agree that Service Provider may immediately
suspend or terminate my access to the Service Provider Systems at any time if I have violated, or am reasonably suspected of having violated, any terms of this Acknowledgment or at Service Provider’s sole discretion if such action is required
to preserve the stability or continuity of Services or to perform maintenance, updates or other security patches. 
  

	 	h.	Compliance with Third Party Licenses 

 I will comply with all use restrictions on
software and other technology licensed to Service Provider and accessed by me in connection herewith. 
  

	 	i.	Third Party Beneficiary 

 The Dow Chemical Company shall be a third party
beneficiary under this Acknowledgment and this Acknowledgment shall confer upon The Dow Chemical Company the legal and equitable right to enforce the terms of this Acknowledgment. 

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 23

 Please indicate your agreement with the terms of this Agreement by signing below where indicated:

  

			
	EMPLOYEE, AGENT, OR INDEPENDENT CONTRACTOR SIGNATURE:
	
	  

			
		
	Printed Name:	 	  

			
		
	Employee or Contractor ID:	 	  

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 24

 EXHIBIT 3 

CLIENT INTERACTION ACTIVITIES 
  

	A.	SCOPE OF ACTIVITIES. 

 At all Recipient locations, the following activities will transition from Service
Provider to the responsibility of the Recipient, and Service Provider will not perform such activities as part of IT Services. 
  

	 	1.	Operational Support Activities. Recipient will have the following responsibilities: 

  

	 	i.	Respond to Recipient requests for help or assistance (e.g., educating and assisting users on how to get the support they need); 

 

	 	ii.	Understand and instruct Recipient on where to look for self-help documentation, request forms, and general information on IT services; 

 

	 	iii.	Follow-up with client complaints; 

  

	 	iv.	Notify Service Provider of a service outage impacting a site-related incident; 

  

	 	v.	Provide Service Provider an interaction point with impacted clients for a site-related incident; 

  

	 	vi.	Provide Service Provider an alternative interaction point with impacted client for a problem/request case escalation; 

  

	 	vii.	Communicate IT announcements impacting sites, translating to local language as necessary; 

  

	 	viii.	Promote and deliver IT workshops; 

  

	 	ix.	Work with local focal points to define IT business needs at a site/geography and provide consultations on standard IT solutions available; 

 

	 	x.	Manage the Work Group Contact (“WGC”) network at sites; 

  

	 	xi.	Escalate to Regional Information Systems Managers any observed negative patterns with IT services at a site (e.g., increased number of print issues at a location); 

 

	 	xii.	Act as Recipient focal point for crisis management at sites where such plans exist (e.g., hurricane zones); 

  

	 	xiii.	Maintain and periodically review IT Systems managed site reliability processes; 

  

	 	xiv.	Facilitate with clients the need for file movement/file clean-up when capacity concerns exist; 

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 25

	 	xv.	Manage physical security of network closets at Customer-only facilities; and 

  

	 	xvi.	Ensure safety procedures within and around equipment rooms are followed at Customer-only facilities. 

  

	 	2.	Incident Management Activities. Recipient will have the following responsibilities: 

  

	 	i.	Act as the primary contact for incidents impacting a site, providing the current ‘state of affairs’ or any specific details needed regarding the problem with the Service; 

 

	 	ii.	Escalate to Service Provider when incidents are not progressing as needed for a site; 

  

	 	iii.	Facilitate stand down or upgrade positioning during an incident based on site needs; 

  

	 	iv.	Participate on incidents providing the skill set and knowledge of the technical design, service usage patterns and contacts for a site; 

 

	 	v.	Request root cause analysis (“RCA”) for incidents with high impact where the root cause is unknown; 

  

	 	vi.	Request high impact team (“HIT)” when pattern service issues/service outages cause performance concerns at the site or for the overall environment; 

 

	 	vii.	Participate in RCA sessions that had impact on site services; 

  

	 	viii.	Participate in HIT teams that had impact on site services; 

  

	 	ix.	Write and validate client communications regarding site-related incidents; 

  

	 	x.	Participate in testing solutions to resolve incidents where clients need to take action; and 

  

	 	xi.	Communicate major incidents and resolution progress to local Recipient, as necessary (e.g., translating communications). 

  

	 	3.	IT Technical Change Management Activities. Recipient will have the following responsibilities: 

  

	 	i.	Gain clarity on IT Service changes that are introduced by Service Provider; 

  

	 	ii.	Educate clients on the impacts of Service changes introduced by Service Provider; 

  

	 	iii.	Cooperate with change agent and/or Service Support Manager and/or Service Leader to determine impact of an IT Service change to the clients at a site; 

 

	 	iv.	Communicate IT technical changes to local Recipient base, as necessary (e.g., translating communications); 

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 26

	 	v.	Participate on the Change Advisory Board (e.g., listening for understanding, impact and providing facilitation to gain site specific approvals as necessary); 

 

	 	vi.	Validate the impact and risk for site specific impacts; and 

  

	 	vii.	Facilitate the identification of a “best time to implement” for site specific IT technical changes. 

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 27

 Attachment 1 

Recipient Applications Hosted in the Dedicated Hosting Environment 

Application Name 
 AUData 

BTV (Batch Trend Viewer) 
 CAMP Reporter 

ChemStore Chem Stock MGMT Database 
 CIPD (Customer Interface
Product Database) 
 Color Match Request Tool 
 Dashboard 

Data Collection DB 
 Drums in Inventory database (MDU) 

Emulsion Polymers K-Net 
 Enterprise DB 

EP SMC Repository 
 FPP/BRAM 

GLIMS 
 Global Product Listing 

Global Recipe System - Dow Latex 
 Hazardous Chemicals DB 

Latex Plant Asset Utilization 
 LIMS - Nautilus 

Meeting Minutes / Action Register 
 MTIMS (Material Transformation
Information System) 
 PLDB (Paper Latex Development Database) 

Product Nomenclature Creation 
 RMAT 

Specification Development Tool (SDT) 
 Styron Emulsion Polymers
Databases intranet 
 Styron Emulsion Polymers R&D intranet web 

WBSO 

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 28

 Attachment 2 

Interfaces Supported via Dedicated Application and Interface Support Services 

Financial Interfaces 
  

			
	 Interface Name
	  	 Description of Interface

	Accounting Postings (IT2 to SAP R/2)	  	Accounting postings for SAP. Transaction from IT2 for GL Posting to SAP R/2 via Service Provider’s PI System
		
	Bank Statements (Akshay to SAP R/2)	  	Bank statements (MT940) which are processed to SAP R/2. Bank Statement (MT940) from SWIFT/Akshay for GL Posting to SAP R/2 via Service Provider’s PI System.
		
	Bank Transaction Summary (Akshay to IT2)	  	Bank transaction summary (MT940) copy file - as received from Akshay – to IT2 through Service Provider’s PI System. Bank Statement (MT940) from SWIFT/Akshay to IT2 via Service Provider’s PI System.
		
	Funds Transfer Instructions (IT2 to Akshay (SWIFT))	  	Funds Transfer instructions (MT101) from IT2 to Akshay/SWIFT
		
	Exchange Rates (Wall Street to IT2)	  	Accounting Exchange Rates from WallStreet to IT2 via Service Provider’s PI System.
		
	Forecasts (SAP R/2 to IT2)	  	AR/AP Forecasts - Open AR, Open AP, and Customer Pay Habits file from SAP R/2 to IT2 via Service Provider’s PI System.
		
	Trade Payments (SAP R/2 to IT2)	  	Trade payments from SAP R2 to IT2 via Service Provider’s PI System.
		
	XML Transfer (Intercompany Clearing House to IT2)	  	Transfer XML Intercompany clearing house (ICH) file to IT2 via Service Provider’s PI System.
		
	Acknowledgments (Akshay (SWIFT) banks to IT2)	  	All acknowledgements for trading back and forth between the banks. ACK/NAK - ACKnowledge /NotAcKnowledge (MT199) from SWIFT to IT2 via Service Provider’s PI System.
		
	Bank Details (Akshay (SWIFT) to IT2)	  	Bank Intra Day Transaction Details (MT942). Copy file - as received from Akshay – to IT2 through Service Provider’s PI System.
		
	BPC Consolidation Interfaces	  	 The data used in the consolidation process interfaces with:
  

•    Legacy R2 system

 
 •    Strategic SAP ECC
system
  
 •    SAP
Business Warehouse is the data repository

		
	ETL - FRAS Interfaces	  	 Extract Transition and Load interfaces between Dow’s SAP and SDN systems to FRAS.

 
 Monthly Cost file (TR73) to Styron for load into Styron data warehouse

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 29

 Purchasing Interfaces 

 

			
	 Interface Name
	  	 Description of Interface

	SAP PI to Recipient FTP site	  	Handles the secure transfer of files between Recipient, Service Provider, and third parties.
		
	Recipient FTP to IBM GERS	  	Handles the secure transfer of files between Recipient, Service Provider, and third parties.
		
	Card Transaction Data (GL 1025)	  	Retrieve encrypted files daily from the Recipient FTP site. Decrypt files at Service Provider and re-encrypt files and forward them to IBM GERS.
		
	Monthly Billing (GL 1022)	  	Retrieve encrypted files monthly. Decrypt files and place on an internal Service Provider file share for processing by the TER application.
		
	Card Member Listing (GL 1205)	  	Retrieve encrypted files weekly. Decrypt files and place on an internal Service Provider file share.

 Human Resources Interfaces 

 

			
	 Interface Name
	  	 Description of Interface

	Finance - SAP R/2 (2 interfaces)	  	 Safeguard to SAP R2 General Ledger
 Workday to
SAP R2 General Ledger

		
	Purchasing - TER - Travel Expense Reporting (2 interfaces)	  	 Workday to TER for expense reporting
 TER
one-day meals back to Workday

		
	Finance - APLA – Accounts Payable Latin	  	Workday to APLA
		
	EH&S GIRD – Global Incident Reporting Database	  	Workday to GIRD
		
	EH&S OHS – Occupational Health Services	  	Workday to OHS
		
	Global Health Survey	  	Workday to Global Health Survey
		
	EH&S MIE Webchart (Medical Informatics Engineering)	  	Workday to MIE Webchart
		
	HCM/Tivoli/ICRM (2 interfaces)	  	Two interfaces to and from Workday to Tivoli Identity Manager
		
	Facilities Mgmt - CAFM (Computer Aided Facility Management)	  	Workday to CAFM

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 30

 Attachment 3 

Recipient Applications Supported via Dedicated Application and Interface Support Services 

Dedicated Application Support 
  

			
	 Recipient Application Name
	  	 Description of Recipient Application

	Business Planning and Consolidation (“BPC”)	  	The BPC application consolidates business results and provides consolidated financial statements and ability to conduct statutory reporting activities, including tax and external reporting.
		
	E!Budget	  	E!Budget is used by the Finance department to assist with the annual cost center budgeting process. E!Budget is an online tool where prime expense budgets and activities are maintained.

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 31

 Attachment 4 

Disaster Recovery Enterprise Critical Applications 

Disaster Recovery Plans 
  

							
	 Element Title
	  	 Description
	  	 RTO (hrs)
	  	 RPO (hrs)

	Process Interface (PI)	  	Application	  	[*****]	  	[*****]
				
	Global Invoice Delivery (GID)	  	Application, database, web	  	[*****]	  	[*****]
				
	Shared Data Network (SDN)	  	Application, database, web, VMS environment	  		  	
				
	Business Objects & Exchange Transfer and Load Processes	  	SDN Reporting tool Applications and database	  	[*****]	  	[*****]
				
	PowerPlay and VMS	  	SDN Powerplay reporting and application.	  	[*****]	  	[*****]
				
	SAP R/2	  	Application, database, Middleware	  	[*****]	  	[*****]
				
	MSMS/DMAS/PSMS (Purchasing in all global areas)	  	Application, database, Middleware	  	[*****]	  	[*****]
				
	GEMTS/DMMS (Maintenance in all global areas	  	Application, database, Middleware	  	[*****]	  	[*****]
				
	Brazil Electronic Invoice (BEI)	  	Application, database, web	  	[*****]	  	[*****]
				
	Enterprise Substance & Product Safety (ESPS)	  	Application, database, web	  	[*****]	  	[*****]
				
	Siebel	  	Application, database, web	  	[*****]	  	[*****]
				
	Tivoli Identity Manager (TIM)	  	Application and database	  	[*****]	  	[*****]
				
	Office 365 Services	  	Exchange and SharePoint	  	[*****]	  	[*****]
				
	Office 365 Services	  	Lync	  	[*****]	  	[*****]
				
	Web Hosting Services	  	Specific Servers hosting ISA, MS Batch, DMZ, and TMG services	  	[*****]	  	[*****]
				
	WINS	  	Application	  	[*****]	  	[*****]
				
	Active Directory	  	Specifically JVServices-Core, BSN Connect, JVServices, Dow.com, domains	  	[*****]	  	[*****]
				
	BSN Citrix	  		  	[*****]	  	[*****]
				
	ESX Servers	  	For monitoring restoration	  	[*****]	  	[*****]
				
	Firewalls	  		  	[*****]	  	[*****]
				
	Load Balancing Services	  	Load Balancers in Application Hosting, BSN, and Web Hosting environment	  	[*****]	  	[*****]
				
	NDM/Connect Direct	  	Application and Routing Services	  	[*****]	  	[*****]
				
	Output Media Delivery Vehicle	  	Application and database	  	[*****]	  	[*****]
				
	Network Intrusion Detection	  	Application and database	  	[*****]	  	[*****]

 RTO = Recovery Time Objective – the period of time within which systems, applications, or functions must
be recovered after a Disaster Recovery activity is declared. 
 RPO = Recovery Point Objective – the period of time in which data must
be recovered after an outage. 
 *N0 = Near Zero 

  

					
	DOW CONFIDENTIAL	 	Schedule A-2	 	Page 32

 Schedule A-3 

Statement of Work – Finance Services 
  

	1.	INTRODUCTION 

 This Schedule A-3 (this “Statement of
Work”) is attached to and incorporated by reference in that certain Second Amended and Restated Master Outsourcing Services Agreement by and between Service Provider and Customer dated June 1, 2013 (the “Agreement”).

 The Finance Services marked below with an asterisk (*) are dependent on Service Provider Systems as a critical enabling tool and
cannot be provided by Service Provider if Recipient migrates away from the Service Provider Systems. 
  

	2.	RESPONSIBILITY MATRIX FOR BASE SERVICES 

 The responsibility matrix set forth below
indicates who is accountable for listed processes, activities and tasks as part of the Base Services for Finance Services. 
  

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	 2.1    General

	
	Service Provider will provide the following Services for each of the Base Services described below to the extent such Base Service are being provided by Service Provider.
				
	1.	  	Maintain account reconciliations in accordance with Service Provider’s then-current practice for performing its own account reconciliations.	  	X	  	
				
	2.	  	Determine the accounts that require formal account reconciliation utilizing the internal process then-applied by Service Provider for its own accounts.	  	X	  	
	
	 2.2    Capital Planning & Asset Management* (Highly Integrated)

				
	3.	  	Process Recipient requests for capital authorization, including readying the system to initiate spending on approved capital authorization.	  	X	  	
				
	4.	  	Process Recipient requests to update capital authorization.	  	X	  	
				
	5.	  	Provide Recipient with access to reports regarding on-hold projects, betterments and additions (i.e., construction in progress), abandonments, and capitalized interest.	  	X	  	
				
	6.	  	Depreciate assets in accordance with Recipient’s accounting policy and process requests to change asset records for Recipient.	  	X	  	
				
	7.	  	Monitor Recipient capital project compliance for release to operation and authorized spending levels and send notification to Recipient management if out of compliance situations are found.	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-3	 	Page 1

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	8.	  	Coordinate Recipient’s asset verification process by providing data, consolidating results, and posting updates to the system.	  	X	  	
				
	9.	  	Coordinate Recipient’s annual depreciation standard setting process by providing data, consolidating results, and posting updates to the system.	  	X	  	
				
	10.	  	Maintain Recipient’s fixed asset records for performing reporting required by local and federal statutory and regulatory requirements and prepare a monthly report identifying project overruns and authorization supplements as
well as a report of overall year to date (using a January to December fiscal year) spending compared to the capital expenditure budget.	  	X	  	
				
	11.	  	Request capital authorization, updating of capital authorization and changing asset records in accordance with Service Provider’s procedures.	  		  	X
				
	12.	  	Provide Recipient’s accounting policy (including depreciation rules) to Service Provider.	  		  	X
				
	13.	  	Provide prompt feedback to Service Provider in accordance with the published dates during the annual asset verification process.	  		  	X
				
	14.	  	Provide prompt feedback to Service Provider concerning the categorization of equipment spending when processing release to operations process.	  		  	X
				
	15.	  	Establish an authorization policy which specifies the approvals required to procure fixed assets and to indicate when an asset may be deemed out of service and removed from the records.	  		  	X
				
	16.	  	Classify projects as capital or expense in accordance with its accounting policy.	  		  	X
	
	 2.3    Finance Tech Center Support* (Highly Integrated)

				
	17.	  	Provide development, maintenance and implementation of cost accounting work processes.	  	X	  	
				
	18.	  	Provide data coordination and administration of the closing process for cost accounting.	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-3	 	Page 2

									
	 Item
	 	 Base Services
	  	 Service

Provider
	  	 Recipient

	19.	 	Provide common work processes and Tech Center support for:	  	X	  	
					
		 	 (i)
	  	Inventory, including: master data management, support for manufacturing plans, inventory valuation, inventory revaluation, inventory reporting and inventory analysis;	  		  	
					
		 	 (ii)
	  	Expense collection, including: cost object master data, estimation process, financial accounting, expense reclassification, expense recharges, expense rebilling, expense reporting and expense analysis;	  		  	
					
		 	 (iii)
	  	Planning and budgeting including: master data management, expense budget and planning, excluding E!budget tool; and	  		  	
					
		 	 (iv)
	  	Exchange swaps and toll arrangements including: master data management, balancing, settlement and reclassification, deal analysis and partner confirmations.	  		  	
				
	20.	 	Provide goods in transit (“GIT”) and goods receipt/goods invoice (“GR/IR”) processing for Customer through Service Provider Cost Accounting Expertise Center.	  	X	  	
				
	21.	 	Publish schedules and monitor processes within the financial closing, and daily processing to permit the preparation of financial statements consistent with Service Provider’s then-current data coordination
practices.	  	X	  	
				
	22.	 	Provide access to the system to allow Recipient’s employees to perform financial services in accordance with Service Provider’s then-current process and definitions.	  	X	  	
				
	23.	 	Provide cost accountants with sufficient capabilities to understand and execute the cost accounting work processes for:	  		  	X
					
		 	 (i)
	  	Manufacturing Cost Accounting;	  		  	
					
		 	 (ii)
	  	Site Services Cost Accounting;	  		  	
					
		 	 (iii)
	  	Functional Cost Accounting;	  		  	
					
		 	 (iv)
	  	Selling, Administrative, and Research and Development (SARD) cost accounting; and	  		  	
					
		 	 (v)
	  	Out of pocket expenses for travel.	  		  	
	
	 2.4    Customer Invoicing and Settlement Services* (Highly Integrated)

	
	 A.     Customer Invoicing and Settlement Services

				
	24.	 	Create, print, and distribute invoices to Recipient’s customers.	  	X	  	
				
	25.	 	Apply cash to appropriate Recipient customer accounts.	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-3	 	Page 3

									
	 Item
	 	 Base Services
	  	 Service

Provider
	  	 Recipient

	26.	 	With respect to rebate and incentive programs offered by Recipient to its customers, (1) offer consulting services to Recipient to assist Recipient in structuring programs that are feasible for Recipient to administer
and that have controls in place to support compliance with Recipient policies; and (2) manage rebate and incentive programs for Recipient by setting up systems to properly compute rebate accruals and communicate to the proper financial accounting
resources when the accrual process must be executed manually.	  	X	  	
				
	27.	 	Manage sales reporting (e.g., reports of sales accruals, rebate accruals, etc.).	  	X	  	
				
	28.	 	Archive invoice images in accordance with Recipient’s record retention policy.	  	X	  	
				
	29.	 	Retrieve archived invoice images on an as requested basis (e.g., retrieval of a single invoice), excluding large scale requests such as related to legal action.	  	X	  	
				
	30.	 	Provide the following sales accounting support:	  	X	  	
					
		 	 (i)
	  	Recording period end sales accruals as appropriate for the type of transaction;	  		  	
					
		 	 (ii)
	  	Recording of inter-company adjustments when required to maintain adherence to Recipient’s policy;	  		  	
					
		 	 (iii)
	  	Recording the bad debt reserve in accordance with Recipient’s accounting policy and recording customer account write-offs as required after analysis of Recipient financial services; and	  		  	
					
		 	 (iv)
	  	Recording goods in transit for sales with a delivery term of receipt of goods.	  		  	
				
	31.	 	Provide the following inter-company pricing support:	  	X	  	
					
		 	 (i)     
	  	Updating the inter-company legal transfer prices provided and approved by the Recipient in accordance with the policy developed by Recipient; and	  		  	
					
		 	 (ii)    
	  	Maintaining the appropriate pricing records within the system to implement the pricing decisions and to document transfer price of all inter-company transactions.	  		  	
				
	32.	 	Provide necessary information related to Recipient customers in order for Service Provider to perform its responsibilities in this Section (e.g., address and cash account information).	  		  	X
				
	33.	 	With Service Provider’s assistance, structure rebate and incentive programs.	  		  	X
				
	34.	 	Provide Recipient’s records retention policy.	  		  	X
				
	35.	 	Provide Recipient’s inter-company policies.	  		  	X
				
	36.	 	Provide Recipient’s accounting policy.	  		  	X

  

					
	DOW CONFIDENTIAL	 	Schedule A-3	 	Page 4

							
	 Item
	  	 Base Services
	  	 Service
Provider
	  	 Recipient

	37.	  	Provide prompt feedback to Service Provider on pricing issues which inhibit the invoicing process.	  		  	X
				
	38.	  	Provide timely feedback to Service Provider on issues concerning freight terms which inhibit the invoicing process.	  		  	X
				
	39.	  	Promptly provide Service Provider with documentation of Recipient’s policies which affect Service Provider’s work processes relative to invoicing and Recipient’s rebate programs.	  		  	X
				
	40.	  	Provide to Service Provider tax exemption documentation from Recipient’s customers.	  		  	X
				
	41.	  	Provide approved transfer prices for Recipient’s inter-company transactions based on Recipient’s inter-company pricing policy.	  		  	X
	
	 B.     Financial & Statutory Inter-company Clearing House Services

				
	42.	  	Monitoring inter-company accounts receivable and accounts payable balances.	  	X	  	
				
	43.	  	Facilitating payment in accordance with Recipient’s written policy.	  	X	  	
				
	44.	  	Facilitating miscellaneous billings between Customer’s legal entities by creating purchase orders, recording and posting invoices, and performing other inter-company activities as described above.	  	X	  	
				
	45.	  	Provide Recipient’s inter-company policy.	  		  	X
				
	46.	  	Provide a list of Customer’s legal entities.	  		  	X
				
	47.	  	Provide evidence that Customer’s legal entities have inter-company agreements in place between Customer and such legal entities.	  		  	X
	
	 2.5    Finance Global Reporting Services* (Highly Integrated)

				
	48.	  	Monitor the processing of data from Recipient’s transactional system to Service Provider’s shared data network (“SDN”).	  	X	  	
				
	49.	  	Investigate any problems that occur during the processing of data and take whatever steps Service Provider deems appropriate, in its sole discretion, to address such problems.	  	X	  	
				
	50.	  	Balance the data on a regular basis to ensure the data in the global reporting deliverables balances to the source system.	  	X	  	
				
	51.	  	Provide help desk support for data access, user questions, and queries/reports for supported reporting deliverables and tools.	  	X	  	
				
	52.	  	Utilize the reporting tools provided by Service Provider to access reporting deliverables within the SDN.	  		  	X
	
	 2.6    Additional Recipient Responsibilities

				
	53.	  	Provide accurate, complete and timely information and data inputs.	  		  	X
				
	54.	  	Approve entries requested by Recipients per their approval policy, and provide supporting documentation for each entry.	  		  	X

  

					
	DOW CONFIDENTIAL	 	Schedule A-3	 	Page 5

							
	 Item
	  	 Base Services
	  	 Service
Provider
	  	 Recipient

	55.	  	Provide all policies, rules and guidelines required for Service Provider to provide the Services (e.g., materiality thresholds, depreciable life, Delegation of Authority).	  		  	X
				
	56.	  	Provide appropriate documentation and support along with any requests.	  		  	X
				
	57.	  	Be responsible for the financial statements of Customer, including quarterly closing activities for the second quarter 2011 and end of year audit and reporting requirements and drafting of footnotes to financial statements and
reports.	  		  	X

  

	3.	EXCLUDED SERVICES 

 In addition to any other activities designated as excluded elsewhere
in this Statement of Work, the following activities are not included within the scope of Services provided under this Statement of Work: 
  

	 	(i)	Finance PowerPlay deliverables other than Contribution Margin Report (CMR); 

  

	 	(ii)	Cost accounting; 

  

	 	(iii)	Business analysis; 

  

	 	(iv)	Finance Services in China requiring a Bookkeeping permit; 

  

	 	(v)	Mergers and acquisitions; 

  

	 	(vi)	Investor relations; and 

  

	 	(vii)	External Reporting. 

  

	4.	SERVICE STANDARDS 

 Unless otherwise specified in the Agreement or any Schedule, the
Services under this Agreement will initially be performed in substantially the same manner (including historical usage levels and geographic provisioning) that such Services were generally performed by Service Provider immediately prior to the 2nd Amendment Date, and thereafter will continue to be performed in substantially the same manner (including proportionate usage levels and geographies) as Service Provider generally performs such
services for its own retained businesses, except to the extent such Services differ because of the need to follow legal corporate formalities and to keep Recipient Data separate from Service Provider data. In no event will Service Provider be
required to make any customization to the Services (or Service Provider’s associated Systems or processes) that are unique to the Recipients, beyond the customizations that Service Provider elects to make to support the Service Provider Systems
and work processes, except for 

  

					
	DOW CONFIDENTIAL	 	Schedule A-3	 	Page 6

 
customizations that are expressly agreed upon in accordance with this Agreement or, subject to Section 3.1(f) to the Agreement, customizations that are required by applicable
Laws. To the extent Customer or any Recipient requests Services that exceed or fall below the usage levels as of the 2nd Amendment Date, as may be modified by the Agreement, and Service Provider
agrees to provide such Services, such increase or reduction may constitute a Price Adjustment Event in Schedule C to the Agreement. In such event, Service Provider will provide Customer with reasonable supporting information about the
increased or decreased usage level together with the associated change to the charges. To the extent Customer or any Recipient requests Services that exceed geographic provisioning of the Services as of the 2nd Amendment Date, as may be modified by the Agreement, and Service Provider agrees to provide such Services, such Services shall constitute Additional Services, as applicable. The Recipients shall
comply in all material respects with Service Provider’s applicable work processes, policies and procedures and any applicable terms and conditions of third party suppliers, to the extent that Service Provider has provided Customer with written
notice of such work processes, policies and procedures and/or third party supplier terms and conditions. 
  

	5.	KEY PERFORMANCE INDICATORS 

 Service Provider’s performance will be measured against
Key Performance Indicators and associated criteria (“KPIs”) which shall be mutually agreed upon by the Parties within six (6) months after the 2nd Amendment Date, and
thereafter set forth in Finance Service Guidelines. The KPIs shall be subject to periodic review as provided in Section 5 of Schedule F. If Service Provider is required to implement additional measurement and
monitoring tools for KPIs requested by Customer, such addition shall be added in accordance with the provisions of Article 3 of the Agreement. 

  

					
	DOW CONFIDENTIAL	 	Schedule A-3	 	Page 7

 Schedule A-4 

Statement of Work – Environmental Health & Safety (“EH&S”) Services 

 

	1.	INTRODUCTION 

 This Schedule A-4 (this “Statement of
Work”) is attached to and incorporated by reference in that certain Second Amended and Restated Master Outsourcing Services Agreement by and between Service Provider and Customer dated June 1, 2013 (the “Agreement”).

 The EH&S Services marked below with an asterisk (*) are dependent on Service Provider Systems, including Service Provider’s
Operating Discipline Management System, as a critical enabling tool and cannot be provided by Service Provider if Recipient migrates away from the Service Provider Systems. 

The Service Provider is not responsible for representing the Recipient in advocacy activities and/or before regulatory authorities. Service
Provider’s assistance in connection with such activities is described in Section 2. 
 Service Provider is not
responsible for (1) implementing legal actions or implementing compliance recommendations on behalf of Recipient; or (2) for providing legal advice to Recipient. Service Provider is not responsible for signing or certifying compliance
documents on behalf of Recipient. Service Provider’s assistance in preparing compliance documents and providing associated information is described in Section 2. 

For the purposes of this Statement of Work, the following terms shall have the following meanings: 

“Site” means the site where the applicable Facilities are located. 

 

	2.	RESPONSIBILITY MATRIX FOR BASE SERVICES 

 The responsibility matrix set forth below
indicates who is accountable for listed processes, activities and tasks as part of the Base Services for EH&S Services. 
  

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	 2.1    EH&S Business Services for Operations (Highly Integrated)

	
	 A.     Distribution Emergency Response

	
	Service Provider will coordinate the response to an actual offsite chemical product distribution emergency on behalf of Recipient.
				
	1.	  	Consult on work processes covering emergency response, emergency planning and emergency preparedness related to product shipments, to support the delivery of the Distribution Emergency Response Service.	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-4	 	Page 1

									
	 Item
	 	 Base Services
	  	 Service

Provider
	  	 Recipient

	2.	 	Provide emergency center dispatchers available worldwide on a 24/7/365 basis that comply with country requirements.	  	X	  	
				
	3.	 	Provide trained distribution emergency response (“DER”) technicians with expertise in land, marine and air emergency response.	  	X	  	
				
	4.	 	Provide coordination of services as needed by Service Provider or contract emergency response companies.	  	X	  	
				
	5.	 	Provide event data and review of a DER event.	  	X	  	
				
	6.	 	Maintain up-to-date product information and provide to Service Provider the following:	  		  	X
					
		 	 (i)
	  	safety data sheets;	  		  	
					
		 	 (ii)
	  	knowledgeable product contact and authorized agent of the company to respond to DER notifications; and	  		  	
					
		 	 (iii)
	  	appropriate product /process orientation.	  		  	
				
	7.	 	Complete all regulatory and required communications and notifications.	  		  	X
				
	8.	 	Recipient is responsible for all costs, including both Service Provider and 3rd party costs, incurred due to actual response to an incident.	  		  	X
	
	 B.     Environmental Services

		
	 1.      Environmental Technology Services
	  	
	
	Service Provider will provide consultations to assist the Recipient in establishing and/or improving environmental assets and/or technologies to meet regulatory requirements or improve environmental performance (e.g.,
emission reduction).
				
	9.	 	Provide experienced personnel in the subject matter (who are not lawyers) to provide interpretation of environmental regulations as they relate to applicable environmental technologies.	  	X	  	
				
	10.	 	Consult on the identification, assessment and/or implementation of environmental technology options to meet regulatory requirements and/or achievement of Recipient environmental goals.	  	X	  	
				
	11.	 	Consult on minimized or optimized environmental footprint.	  	X	  	
				
	12.	 	Consult on optimized environmental technologies and their integration into plant processes.	  	X	  	
				
	13.	 	Conduct feasibility or technology assessments pursuant to a mutually-agreed upon work scope.	  	X	  	
				
	14.	 	Provide analytical capability for food contact compliance studies for plastics packaging materials.	  	X	  	
				
	15.	 	Provide IT support for Global Emission Inventory database.*	  	X	  	
				
	16.	 	Provide emission, waste (by-product) reduction consulting to	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-4	 	Page 2

									
	 Item
	 	 Base Services
	  	 Service

Provider
	  	 Recipient

		 	identify waste and emission reduction opportunities through reduction at the source, recycle or reuse of the waste or emission material as a by-product; or other methods.	  		  	
				
	17.	 	Provide environmental analyses and consulting for environmental analytical methods and applications.	  	X	  	
				
	18.	 	Provide waste, waste water, air and land technology consulting, including associated technical proposals and tech audits for water, waste water, and air landfill technology.	  	X	  	
				
	19.	 	Provide analytical capability and process chemistry consulting to help mitigate trace levels (sub-ppm) organic compound, as needed by the process chemistry.	  	X	  	
				
	20.	 	Provide incineration and recycle technology consulting, including associated technical proposals and Burner Management System (BMS)/technical audits pursuant to a mutually agreed schedule.	  	X	  	
				
	21.	 	Collaborate with Service Provider to identify and prioritize needs for consulting, projects and audits.	  		  	X
				
	22.	 	Bear responsibility for making determinations about Recipient safety or compliance.	  		  	X
				
	23.	 	Cooperate with and provide relevant information necessary for Service Provider to provide the Services, including data for all Recipient Facilities (whether current or planned) for which Dow provides support as part of
the Services.	  		  	X
				
	24.	 	Inform Service Provider of specific intellectual property constraints related to the data provided.	  		  	X
				
	25.	 	Define and manage Recipient environmental technology strategy.	  		  	X
				
	26.	 	Determine if and how to act on data and/or other information provided by Service Provider.	  		  	X
				
	27.	 	Determine if and how to implement recommendations and/or choose Recipient’s course of action.	  		  	X
	
	 2.      Reactive Chemicals Services

	
	Service Provider will offer reactive chemicals consultation and/or testing to assist Recipient in the identification, avoidance and/or mitigation of hazardous chemical situations for new and existing processes.
				
	28.	 	Consult on reactive chemicals.	  	X	  	
				
	29.	 	Conduct testing following established protocols to help identify hazardous chemical situations.	  	X	  	
				
	30.	 	Provide sufficient relevant information and cooperation to enable Service Provider to effectively provide the Services	  		  	X
				
	31.	 	Provide relevant information and/or access necessary for Service Provider to provide the Services.	  		  	X

  

					
	DOW CONFIDENTIAL	 	Schedule A-4	 	Page 3

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	32.	  	Bear responsibility for making determinations about Recipient safety or compliance.	  		  	X
				
	33.	  	Determine if and how to act on the consultation and/or test results.	  		  	X
				
		  	 3.      Environmental Compliance and Performance Services
	  		  	
	
	Service Provider will provide consultations to assist the Recipient in establishing and managing its environmental compliance and performance programs and conducting related activities at a corporate, business or
regional level globally.
				
	34.	  	Consult on creating environmental compliance and performance objectives strategies and programs	  	X	  	
				
	35.	  	Consult on strategy implementation, including metrics and related communications.	  	X	  	
				
	36.	  	Assist Recipient in assessing strategy implementation and identifying improvement areas and plans.	  	X	  	
				
	37.	  	Assist in identifying, addressing and tracking environmental regulatory requirements and provide information to enable Recipient to address those requirements.	  	X	  	
				
	38.	  	Provide experienced personnel in the subject matter (who are not lawyers) to provide interpretation of environmental regulations.	  	X	  	
				
	39.	  	Consult on the identification and/or assessment of options to meet regulatory requirements.	  	X	  	
				
	40.	  	Conduct mutually-agreed upon waste and waste water testing.	  	X	  	
				
	41.	  	Conduct mutually-agreed upon environmental analytical testing.	  	X	  	
				
	42.	  	Assist Recipient in identifying, customizing and/or creating tools, standards plans and/or materials to meet company or business needs.	  	X	  	
				
	43.	  	Address and track environmental regulatory requirements based on information supplied by Service Provider.	  		  	X
				
	44.	  	Collaborate with Service Provider to identify and prioritize needs for consulting and/or projects.	  		  	X
				
	45.	  	Provide cooperation and relevant information necessary for Service Provider to provide the Services.	  		  	X
				
	46.	  	Bear responsibility for making determinations about Recipient safety or compliance.	  		  	X
				
	47.	  	Define and manage environmental compliance and performance.	  		  	X
				
	48.	  	Determine if and how to act on data and/or other information provided by Service Provider.	  		  	X
				
	49.	  	Determine if and how to implement recommendations and/or choose its course of action.	  		  	X

  

					
	DOW CONFIDENTIAL	 	Schedule A-4	 	Page 4

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	 C.     Safety Services
	  		  	
	
	Provide consultations to assist the Recipient in establishing and managing its worker safety and industrial hygiene strategy and conducting personal safety and industrial hygiene activities at a corporate, business,
regional, site and/or Facility level.
				
	50.	  	Consult on creating worker safety and industrial hygiene objectives and strategies.	  	X	  	
				
	51.	  	Consult on strategy implementation, including metrics and related communications.	  	X	  	
				
	52.	  	Assist Recipient in identifying, customizing and/or creating tools, standards, guidelines, training, plans and/or materials to meet company, business, or regulatory needs.	  	X	  	
				
	53.	  	Consult on the utilization and effectiveness of key processes and standards, and consult on systems and tools to track and improve Recipient’s EH&S performance.	  	X	  	
				
	54.	  	Assist Recipient in assessing strategy implementation and identifying improvement areas and plans.	  	X	  	
				
	55.	  	Consult on identifying and assessing safety and industrial hygiene risks.	  	X	  	
				
	56.	  	Assist Recipient in identifying, assessing and/or prioritizing tactics to minimize safety and industrial hygiene risks.	  	X	  	
				
	57.	  	Provide experienced personnel in the subject matter (who are not lawyers) to provide interpretation of worker safety and/or industrial hygiene-related regulations.	  	X	  	
				
	58.	  	Assist Recipient in identifying and completing worker safety and/or industrial hygiene-related regulatory requirements.	  	X	  	
				
	59.	  	Consult on the use of any Service Provider tools that are related to EH&S Services and available to Recipient pursuant to the Operating Systems and Tools License.	  	X	  	
				
	60.	  	Provide on-going application hosting, support, back-up, recovery, preventative maintenance, and adaptive maintenance for the CTT Metrics application (“CTT Metrics Application Maintenance Services”). Adaptive
maintenance for the CTT Metrics application includes minor changes in format or data requirements to accommodate Customer’s needs that require less than 20 hours annually of effort.	  	X	  	
				
	61.	  	Collaborate with Service Provider to identify and prioritize needs for consulting and/or projects.	  		  	X
				
	62.	  	Provide relevant information necessary for Service Provider to provide the Services.	  		  	X
				
	63.	  	Bear responsibility for making determinations about Recipient safety or compliance.	  		  	X

  

					
	DOW CONFIDENTIAL	 	Schedule A-4	 	Page 5

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	64.	  	Define and manage Recipient personnel safety strategy and standards.	  		  	X
				
	65.	  	Determine if and how to implement Service Provider recommendations and/or choose the appropriate course of action.	  		  	X
				
	66.	  	Conduct related training.	  		  	X
				
	67.	  	Conduct exposure monitoring.	  		  	X
				
	68.	  	Assess effectiveness of Recipient strategy and interventions, and take action accordingly.	  		  	X
	
	 2.2    EH&S Business Services – for Products (Highly Integrated)

	
	The following EH&S Product Support Services are required to be taken together:
	
	 A.     Product Safety Literature (Hazardous Communications)

				
	69.	  	Create, maintain and revise product Safety Data Sheets (“SDSs”) using Service Provider’s guidelines and work process for Recipients’ review and approval.	  	X	  	
				
	70.	  	Review and approve the draft SDSs provided by Service Provider.	  		  	X
				
	71.	  	Monitor regulations and offer non-lawyer consultation on regulations related to existing product SDS.	  	X	  	
				
	72.	  	Provide product label EH&S content and assist in the development of product label templates.	  	X	  	
				
	73.	  	Distribute product SDSs to Recipients’ customers, contingent upon Recipient using Service Provider’s order entry system, which triggers SDS delivery in Service Provider’s SDS system.*	  	X	  	
				
	74.	  	Provide Recipients access to SDSs (contingent upon Recipient selection of the Literature Archive Services described in Schedule A-9 (Public Affairs); otherwise Recipient must pay for additional IT work to develop tools
and process to provide Recipient with copies of SDS).	  	X	  	
				
	75.	  	Provide health consulting for product safety support and medical/first aid information for Safety Data Sheets and labels.	  	X	  	
				
	76.	  	Collaborate with Service Provider to identify a process for the service delivery, including but not limited to, expected volume, desired turnaround time, and SDS delivery mode(s).	  		  	X
				
	77.	  	Provide product composition and physical property data.	  		  	X
				
	78.	  	Provide information relative to the distribution of the products (e.g., geographic expansion).	  		  	X
				
	79.	  	Provide new information related to SDS development or modifications in a timely manner.	  		  	X
				
	80.	  	Review and approve draft SDS and draft EH&S label content.	  		  	X

  

					
	DOW CONFIDENTIAL	 	Schedule A-4	 	Page 6

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	81.	  	Document variances to standard SDS offerings.	  		  	X
				
	82.	  	Provide information necessary for delivery of the SDS.	  		  	X
				
	83.	  	Recipient must pay for additional IT work to develop tools and process to provide Recipient with copies of SDS if Recipient is not using Literature Archive Services described in Schedule A-9 (Public Affairs).	  		  	X
	
	 B.     Product Safety Consulting and Projects

	
	Service Provider will perform consultations to assist the Recipients in establishing and managing their product safety strategy and conducting product safety activities at a corporate, business or regional
level.
				
	84.	  	Consult on creating product safety objectives and strategies.	  	X	  	
				
	85.	  	Consult on strategy implementation, including metrics and related communications.	  	X	  	
				
	86.	  	Assist Recipient in identifying, customizing and/or creating tools, standards plans and/or materials to meet company or business needs.	  	X	  	
				
	87.	  	Assist Recipient in assessing strategy implementation and identifying improvement areas and plans.	  	X	  	
				
	88.	  	Assist Recipient in assessing and/or identifying tactics to minimize product safety risks.	  	X	  	
				
	89.	  	Consult with respect to the potential human health effects associated with specific product, process or exposure.	  	X	  	
				
	90.	  	Provide experienced personnel in the subject matter (who are not lawyers) who are knowledgeable about product safety-related regulations.	  	X	  	
				
	91.	  	Assist Recipient in identifying and completing product safety regulatory requirements.	  	X	  	
				
	92.	  	Prepare approval requests for products (for regulated uses: food contact, pharmacological, etc.).*	  	X	  	
				
	93.	  	Provide International Chemical Management Regulations, including but not limited to EU REACH (REACH), compliance support (both consulting and Information Technology systems).*	  	X	  	
				
	94.	  	Provide consulting services to support Recipient’s advocacy on business-critical product regulatory issues where there is no conflict of interest.	  	X	  	
				
	95.	  	Assist Recipient in preparing and providing product safety information to customers and external organizations.	  	X	  	
				
	96.	  	Provide support for the product stewardship approver role in the global material identification (“GMID”) opening process.	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-4	 	Page 7

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	97.	  	Consult with the Recipient businesses on product regulations (for example, REACH exposure scenario development), provide reasonable consultation support to Recipient customers on exposure concerns and provide assistance with product
safety information for MSDSs, labels and product literature.*	  	X	  	
				
	98.	  	Provide experienced personnel in the subject matter (who are not lawyers) to provide interpretation of IH regulations, and provide tools and guidance on regulations, help Recipient in its efforts to implement new regulations and
assist Recipient in its efforts to advocate changes to regulations.*	  	X	  	
				
	99.	  	Subject to Section 5.2 of the Agreement, provide data and consultation-for exposure-related premises and product litigation and, at Service Provider’s option, assist with regulatory enforcement actions.	  	X	  	
				
	100.	  	Assist in the identification of qualified labs to perform toxicology and environmental studies.	  	X	  	
				
	101.	  	Collaborate with Service Provider to identify, prioritize and/or approve needs for consulting and/or projects.	  		  	X
				
	102.	  	Provide relevant information necessary for Service Provider to provide the Service.	  		  	X
				
	103.	  	Bear responsibility for making determinations about Recipient safety or compliance.	  		  	X
				
	104.	  	Define and manage product safety strategy.	  		  	X
				
	105.	  	Decide if and how to implement recommendations and/or choose the course of action.	  		  	X
				
	106.	  	For REACH, Recipient is responsible for ensuring that there is an individual(s) who is (are) qualified with knowledge and experience with respect to REACH. Recipient must utilize the systems and work processes that Service Provider
uses to comply with REACH.	  		  	X
				
	107.	  	For REACH, Service Provider is responsible for providing systems and work processes that are sufficient to comply with REACH.	  	X	  	
				
	108.	  	For Recipient EH&S inquiries, Recipient must promptly review draft responses to requests.	  		  	X
				
	109.	  	At a Recipient’s request and Service Provider’s agreement, provide toxicology and environmental chemistry technical assistance to Styron’s representative to relevant industry associations or consortia in support of
critical raw materials.	  	X	  	
				
	110.	  	Decide if and how to act on test data and/or study results.	  		  	X

  

					
	DOW CONFIDENTIAL	 	Schedule A-4	 	Page 8

	3.	EXCLUDED SERVICES 

 In addition to any other activities designated as excluded elsewhere
in this Statement of Work, the following activities are not included within the scope of Services provided under this Statement of Work: 
  

	 	(a)	Consulting in connection with the execution of the product stewardship plan; and 

  

	 	(b)	Provision of Leadership at All Levels classes. 

  

	4.	SERVICE STANDARDS 

 Unless otherwise specified in the Agreement or any Schedule, the
Services under this Agreement will initially be performed in substantially the same manner (including historical usage levels and geographic provisioning) that such Services were generally performed by Service Provider immediately prior to the 2nd Amendment Date, and thereafter will continue to be performed in substantially the same manner (including proportionate usage levels and geographies) as Service Provider generally performs such
services for its own retained businesses, except to the extent such Services differ because of the need to follow legal corporate formalities and to keep Recipient Data separate from Service Provider data. In no event will Service Provider be
required to make any customization to the Services (or Service Provider’s associated Systems or processes) that are unique to the Recipients, beyond the customizations that Service Provider elects to make to support the Service Provider Systems
and work processes, except for customizations that are expressly agreed upon in accordance with this Agreement or, subject to Section 3.1(f) to the Agreement, customizations that are required by applicable Laws. To the extent
Customer or any Recipient requests Services that exceed or fall below the usage levels as of the 2nd Amendment Date, as may be modified by the Agreement, and Service Provider agrees to provide
such Services, such increase or reduction may constitute a Price Adjustment Event in Schedule C to the Agreement. In such event, Service Provider will provide Customer with reasonable supporting information about the increased or
decreased usage level together with the associated change to the charges. To the extent Customer or any Recipient requests Services that exceed geographic provisioning of the Services as of the
2nd Amendment Date, as may be modified by the Agreement, and Service Provider agrees to provide such Services, such Services shall constitute Additional Services, as applicable. The Recipients
shall comply in all material respects with Service Provider’s applicable work processes, policies and procedures and any applicable terms and conditions of third party suppliers, to the extent that Service Provider has provided Customer with
written notice of such work processes, policies and procedures and/or third party supplier terms and conditions. 
  

	5.	KEY PERFORMANCE INDICATORS 

 Service Provider’s performance will be measured against
Key Performance Indicators and associated criteria (“KPIs”) which shall be mutually agreed upon by the Parties within six (6) months after the 2nd Amendment Date, and
thereafter set forth in EH&S Service Guidelines. The KPIs shall be subject to periodic review as provided in Section 5 of Schedule F. If Service Provider is required to implement additional measurement and
monitoring tools for KPIs requested by Customer, such addition shall be added in accordance with the provisions of Article 3 of the Agreement. 

  

					
	DOW CONFIDENTIAL	 	Schedule A-4	 	Page 9

 Schedule A-5 

Statement of Work – Purchasing Services 
  

	1.	INTRODUCTION 

 This Schedule A-5 (this “Statement of
Work”) is attached to and incorporated by reference in that certain Second Amended and Restated Master Outsourcing Services Agreement by and between Service Provider and Customer dated June 1, 2013 (the “Agreement”).

 1.1 Definitions: 
 For
the purposes of this Statement of Work, the following terms shall have the following meanings: 
 “Complex Sourcing Project”
means a project in where the total amount of effort necessary in order for Service Provider to complete such project exceeds two hundred and forty (240) hours (regardless of whether one or more members of Service Provider Personnel perform the
project). For the purposes of calculation in Section 1.5, one (1) Complex Sourcing Project shall equal two (2) Standard Sourcing Projects. 

“Light Sourcing Project” means a project where the total amount of effort necessary in order for Service Provider to complete
such project does not exceed eighty (80) hours (regardless of whether one or more members of Service Provider Personnel perform the project). 

“Managed Recipient Contracts” means, collectively, the Recipient contracts that: (i) Service Provider initiates on behalf
of one or more Recipients and to which neither Service Provider nor any Service Provider Affiliate is a party or eligible recipient; or (ii) Service Provider assigns to one or more Recipients; or (iii) contracts negotiated by one or more
Recipients solely for their own benefit, but for which Service Provider has agreed in writing to accept management responsibility as a service to such Recipients. 

“Spot” means any sourcing activity which does not utilize Service Provider’s confidential seven (7) step sourcing
process. 
 “Standard Sourcing Project” means a project where the total amount of effort necessary in order for Service
Provider to complete such project does not exceed two hundred and forty (240) hours (regardless of whether one or more members of Service Provider Personnel perform the project). For the purposes of calculation in
Section 1.5, one (1) Standard Sourcing Project shall equal two (2) Light Sourcing Projects. 

  

					
	DOW CONFIDENTIAL	 	Schedule A-5	 	Page 1

 1.2 The Purchasing Services marked below with an asterisk (*) are dependent on
Service Provider Systems as a critical enabling tool and cannot be provided by Service Provider if Customer or Recipient migrates away from the Service Provider Systems. 

1.3 The Base Services Service Provider will provide to Recipients in the Purchasing Functional Service Area for the associated Monthly
Service Charge are set forth below. Further details around each of these tasks are defined in the Responsibility Matrix. 
  

	 	(a)	Strategic Sourcing 

  

	 	(b)	Managing Purchasing Transactions 

  

	 	(c)	Payables 

  

	 	(d)	Travel and Expense Processing 

  

	 	(e)	Corporate Procurement Card Administration 

  

	 	(f)	Vendor Master File Setup and Maintenance 

  

	 	(g)	Document Management 

  

	 	(h)	Procurement Help Desk 

 1.4 If Customer or Recipient requests customizations of Service
Provider’s global standard work processes and policies, then Service Provider will use commercially reasonable efforts to address such request. If Service Provider agrees to accommodate such request or otherwise change the Base Services, then
the Parties will document their agreement in accordance with Section 3.1(e) of the Agreement. 
 1.5 If Customer or
Recipient requests a unique sourcing project in lieu of Service Provider’s use of existing agreements between Service Provider and third party vendors (i.e., non-leveraged sourcing arrangements) , then Service Provider will estimate the amount
of effort necessary to complete such project. Based on such estimate, Service Provider will determine whether a project constitutes a Light Sourcing Project, a Standard Sourcing Project, or a Complex Sourcing Project. As part of Base Services,
Service Provider will perform the following maximum number of custom projects during each Contract Year in the areas of Purchasing Services specified below: 
  

			
	 Purchasing Services Area
	  	 Number of Standard Sourcing Projects
Included in Base
Services

	 MRO
	  	3
	 Logistics
	  	6
	 Corporate Services
	  	6
	 Packaging
	  	2

 For avoidance of doubt, project limitations specified in the table above are specific to the areas of
Purchasing Services designated in such table (e.g., Customer may not request that Service Provider perform nine (9) Standard Sourcing Projects in the MRO area 

  

					
	DOW CONFIDENTIAL	 	Schedule A-5	 	Page 2

 
instead of six (6) Standard Sourcing Projects in the area of Logistics). Service Provider and Customer will discuss timing requirements for the project to ensure adequate resources are
available when required. If Service Provider agrees to perform additional projects in connection with Purchasing Services, then the Parties will document their agreement in accordance with Section 3.1(e) of the Agreement. Further
for avoidance of doubt, Spot requests are in-scope and will not be counted as a unique sourcing project. 
 All Customer or Recipient
requests for unique, non-leveraged sourcing projects that are not part of the base service conforming to the Service Standards of this document will be optional project requests. 

 

	2.	RESPONSIBILITY MATRIX FOR BASE SERVICES 

 The responsibility matrix set forth below indicates who is
accountable for listed processes, activities and tasks as part of the Base Services for Purchasing Services. 
  

									
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	 2.1    Strategic Sourcing

	
	Service Provider will work with Customer or Recipient to determine sourcing requirements to meet the business needs. Service Provider will provide such support to Customer or Recipient for the following commodities or
services:
				
	1.	  	Packaging – Comprehensive short- and long-term sourcing strategies, market analysis, contract negotiations, supplier relationship management, and supply risk management for sourcing of packaging materials used in
the production of products. Packaging categories include rigid bulk packaging (i.e., drums, pails, material handling containers, bulk boxes, rigid intermediate bulk containers) and flexible bulk packaging (i.e., shipping sacks, film wrap, strapping,
drum/box/bin liners, and flexible intermediate bulk containers).	  	X	  	
				
	2.	  	Logistics (Highly Integrated) – Comprehensive short- and long-term sourcing strategies, market analysis, contract negotiations, supplier relationship management, and supply risk management (including communicating
carrier and logistics industry impacts and obtaining and providing transportation rates, routing guides and freight matrix) for sourcing of transportation and logistics for the movement and storage of Customer or Recipient finished goods on a global
basis for the following modes: truck and intermodal, warehouse, rail, terminals, deep water marine and surveyors, marine pack cargo (“MPC”)/ISO, barge, and forwarding/airfreight.	  	X	  	
				
	3.	  	Operations (Highly Integrated) – Short- and long-term sourcing strategies, market analysis, contract negotiations, supplier relationship management, and supply risk management for sourcing of equipment, indirect
materials, labor and purchased services to run and maintain plants in the following disciplines:	  	X	  	
		  	  
 (a)
	  	  
 Process Containment Equipment (“PCE”) – tanks,
towers, pressure vessels and exchangers;
	  	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-5	 	Page 3

									
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

					
		  	 (b)
	  	Mechanical – compressors, pumps, heating, cooling, filtration, packaging and material handling;	  		  	
					
		  	 (c)
	  	Instrumentation and Process Automation – pressure, level, temperature, flow, control valves, process analyzers and process control systems;	  		  	
					
		  	 (d)
	  	Electrical – motors, drives, transformers, distribution and protection and cable;	  		  	
					
		  	 (e)
	  	Pipe valve and fittings (“PVF”);	  		  	
					
		  	 (f)
	  	Personal protective equipment (“PPE”) – uniforms, respiratory protection, fall protection, hats, gloves and goggles; and	  		  	
					
		  	 (g)
	  	Labor and services – contingent staff, engineering and construction contractors, equipment rental, environmental services, industrial cleaning, water treatment services and maintenance services contractors.	  		  	
		  	For avoidance of doubt, this Service excludes capital project procurement services.	  		  	
				
	4.	  	Corporate Services – Comprehensive short- and long-term sourcing strategies, market analysis, contract negotiations, supplier relationship management, and supply risk management for sourcing of products and services
in support of functional requirements that include Consulting, Information Technology, Business Travel, Corporate Fleet, Lab Office and Facilities Management, Human Resources, Research and Development, Finance, EH&S, Business Intelligence,
Quality & Public Affairs.	  	X	  	
				
	5.	  	Provide Service Provider with copies of Recipient’s Authorization Policy and other relevant internal policies regarding delegation of authority for purchasing transactions, and specifically, approval of contingent
liability.	  		  	X
				
	6.	  	Approve and execute new contracts in Customer or Recipient’s name with third parties in compliance with Recipient’s Authorization Policy, delegation of authority and management and approval of contingent
liability.	  		  	X
				
	7.	  	Approve and execute firm commitments in Customer or Recipient’s name with Service Provider or its Affiliates (as appropriate) in compliance with Recipient’s Authorization Policy, delegation of authority and
management and approval of contingent liability.	  		  	X
				
	8.	  	Provide funds for Service Provider to use to pay third parties for the services or items procured by Service Provider on Recipient’s behalf.	  		  	X
				
	9.	  	Maintain current list of all Managed Recipient Contracts then in effect.	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-5	 	Page 4

									
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	10.	  	Provide (i) reporting of Managed Recipient Contracts information to Customer or Recipient (as applicable) based on current reporting capabilities as of the Effective Date for administration, reference and reporting
purposes, and (ii) information as mutually agreed upon from time to time regarding Service Provider’s leveraged contracts that are material in terms of spend or supply security for Recipients.	  		  	
				
	11.	  	Review Managed Recipient Contracts (other than those described in clause (iii) of the definition of that term) for expiration and communicate to the applicable Recipient if such contracts need to be renewed or
renegotiated with the same vendor or taken to the market (i.e., sourced through other vendors).	  		  	
				
	12.	  	Provide quarterly reports on the aggregate savings that the Recipients achieved during the applicable calendar quarter in connection with the Purchasing Services (e.g., Recipients’ cost savings, cost avoidance)
(“Total Procurement Benefit”).	  	X	  	
				
	13.	  	Participate in the development of the sourcing strategy (if new strategy required) and provide the final approval of the sourcing strategy.	  		  	X
				
	14.	  	Provide the following information:	  		  	 X

		  	  
 (a)
	  	  
 Complete specification of requirements for products/services to be
purchased, including any logistics/storage requirements for same;
	  		  
		  	  
 (b)
	  	  
 Expected volumes;
	  		  
		  	  
 (c)
	  	  
 Delivery requirements; and
	  		  
		  	  
 (d)
	  	  
 Any other specific contract requirements.
	  		  
				
	15.	  	Confirm that materials or products to be sourced for Customer or Recipient’s needs are appropriately qualified where qualification attribute has to be validated at the site or is a technical requirement.	  		  	X
				
	16.	  	Provide resources as reasonably required for on-site implementation of commercial agreements (e.g., site visits by suppliers, unloading/storage facilities, training/communication of site personnel, etc.).	  		  	X
				
	17.	  	Bear cost and responsibility for qualification of new suppliers for Customer or Recipients’ needs where the qualification attribute has to be handled at the site or is a technical requirement (note that Service
Provider will perform supplier qualification tasks related to commercial viability).	  		  	X
				
	18.	  	Participate in vendor meetings to address opportunities for improvements as well as to review vendor performance.	  	X	  	
				
	19.	  	With respect to Managed Recipient Contracts, participate in vendor meetings to address opportunities for improvements as well as to review vendor performance.	  	X	  	X

  

					
	DOW CONFIDENTIAL	 	Schedule A-5	 	Page 5

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	 2.2    Managing Purchasing Transactions* (Highly Integrated)

				
	20.	  	Enter a complete and accurate requisition for the goods/services required into Service Provider’s purchasing System.	  		  	X
				
	21.	  	Enter and maintain a complete and accurate purchase order (based on the Recipient’s requisition) for the goods/services required into Service Provider’s purchasing System, including spot orders and contract release, and
create, set up and maintain vendor contracts in Service Provider’s System, including establishing vendor codes.	  	X	  	
				
	22.	  	Manage the purchase order exception process, provide guidance to non- compliant users and vendors with respect to the correct process, and take action to resolve open issues, including escalating on an exception basis as
needed.	  	X	  	
				
	23.	  	For vendor contracts sourced by Recipient, provide a copy of the approved contract and contract details required for Service Provider to set up vendor code and vendor contract in the Service Provider System.	  		  	X
				
	24.	  	Provide necessary clarifications and comply with Service Provider’s rules and standards regarding requisitions, which rules and standards, as updated from time to time, shall be made available to Customer or Recipient on a
timely basis.	  		  	X
				
	25.	  	Follow Service Provider’s processes and procedures with respect to after-hour (emergency) orders, which processes and procedures, as updated from time to time, shall be made available to Customer or Recipient on a timely
basis.	  		  	X
				
	26.	  	Provide labor for the inspection of goods.	  		  	X
				
	27.	  	Follow Service Provider’s processes and procedures, and those of Service Provider’s suppliers, regarding a product or service quality complaint, and/or the return of products to suppliers (e.g., “Miscellaneous
Shipping Instructions”), which processes and procedures, as updated from time to time, shall be made available to Customer or Recipient on a timely basis.	  		  	X
	
	 2.3    Payables* (Highly Integrated)

				
	28.	  	Submit vendor invoices to the applicable address in accordance with the purchase order instructions or other addresses as prescribed by Service Provider for non-purchase order driven invoices.	  		  	X
				
	29.	  	Validate that the applicable goods or services were received and verify that the quantity of goods and services (as stated on the invoice) and the invoice price match the invoice purchase order quantity and price.	  	X	  	
				
	30.	  	Provide invoice payment services for purchase order driven invoices and for non-purchase order driven invoices (e.g., taxes and donations).	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-5	 	Page 6

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	31.	  	Validate and process payment requests and invoices, including invoice receipt and verification, proper delegation of authority, invoice processing, release payment, archive and retrieval of documentation, and vendor coding.	  	X	  	
				
	32.	  	Make requisitions for goods and services.	  		  	X
				
	33.	  	Receive goods and services to the extent they have been correctly delivered and record receipt of same in the purchasing System.	  		  	X
				
	34.	  	Promptly respond to Service Provider’s queries regarding invoices received on behalf of the Recipient.	  		  	X
				
	35.	  	Promptly respond to Customer or Recipient’s queries regarding invoices received.	  	X	  	
				
	36.	  	Fund invoice payment transactions.	  		  	X
				
	37.	  	Comply with Service Provider policies and procedures regarding the handling of invoices and payments, including banking interfaces in place on the Effective Date, which processes and procedures will be developed by Service
Provider.	  		  	X
				
	38.	  	Implement delegation of authority and power of attorney work processes, and maintain an escalation procedure to enable timely issue resolution.	  		  	X
				
	39.	  	Service Provider will provide information pertaining to Recipients reasonably required by Recipients to enable them to comply with internal or external financial audits of Recipient’s operations to the extent Service Provider
can do so with the existing Service Provider resources then assigned to support Recipients without adverse effect on Service Provider’s responsibilities for performing Services. If Service Provider requires additional resources to facilitate
Customer’s compliance, such assistance will be provided on terms and pricing set forth in an Additional Services Supplement. Notwithstanding the foregoing, at no time will Customer, Recipient or their auditor have the right to audit the Service
Provider’s work processes and procedures, or the Service Provider’s or its contractors’ execution of those work processes and procedures.	  	X	  	
	
	 2.4    Additional Customer or Recipient Responsibilities with Respect to Services Described in
Sections 2.1-2.3

				
	40.	  	Provide personnel to requisition and receive procured goods and services.	  		  	X
				
	41.	  	Ensure that personnel that requisition and receive procured goods and services comply with requirements of Service Provider work processes and procedures.	  		  	X

  

					
	DOW CONFIDENTIAL	 	Schedule A-5	 	Page 7

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	42.	  	Be responsible for any transactions initiated under active Recipient user IDs and establish processes to prevent such Recipient user IDs from being misused to initiate unauthorized procurement transactions.	  		  	X
				
	43.	  	For agreements related to Purchasing Services for which Customer or Recipient is financially responsible, verify that the committed spend under each applicable agreement complies with the spend authority limits specified by Customer
or Recipient.	  		  	X
				
	44.	  	For Managed Recipient Contracts or where express consent is required by Customer or Recipient (requirements contract), verify that the applicable terms and conditions are approved and authorized pursuant to Recipient’s
authorization and/or delegation of authority policies.	  	X	  	
				
	45.	  	For Managed Recipient Contracts or where express consent is required by Customer or Recipient (requirements contract), ensure that the applicable terms and conditions are approved and authorized pursuant to Recipient’s
authorization and/or delegation of authority policies.	  		  	X
				
	46.	  	For Service Provider commercial agreements applicable to Recipient, abide by all terms and conditions of such contracts, as such requirements are communicated by Service Provider to Recipient, and, for Customer or Recipient
agreements (even if such agreement was set up by Service Provider), abide by all terms and conditions of such agreements, including payment obligations and any contingent liability resulting from termination decisions by Recipient. Service Provider
shall have the right to audit Customer’s compliance with Service Provider commercial agreements applicable to Recipient.	  		  	X
	
	 2.5    Travel and Expense Processing

				
	47.	  	Review and approve employee expenses that are submitted for reimbursement.	  		  	X
				
	48.	  	Send employee expense reports to Service Provider with proper documentation and authorizations.	  		  	X
				
	49.	  	Provide Customer or Recipient’s travel and expense (“T&E”) policy for use in T&E processing.	  		  	X
				
	50.	  	Review reports for compliance with Customer or Recipient’s T&E policy. Verify that items are in the proper categories and re-class charges to proper GL accounts as appropriate. Validate that proper documentation is attached
to support the dollar amounts.	  	X	  	
				
	51.	  	Identify expense reports that involve foreign travel and determine whether they follow value added tax (“VAT”) procedures.	  	X	  	
				
	52.	  	Input information and process payments to the employees for eligible expenses paid directly by the employees.	  	X	  	
				
	53.	  	Reconcile transmission information for the corporate card.	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-5	 	Page 8

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	54.	  	Report late expense report submission and procurement card open items older than the period set forth in Customer or Recipient’s policy provided to Service Provider.	  	X	  	
	
	 2.6    Corporate Procurement Card Administration

				
	55.	  	Communicate to Service Provider information regarding new employees or updates to employee status.	  		  	X
				
	56.	  	Add approved employees to Recipient corporate procurement card.	  	X	  	
				
	57.	  	Remove employees from the Recipient corporate procurement card upon employee termination or management request.	  	X	  	
				
	58.	  	Make Recipient’s procurement card payments.	  	X	  	
				
	59.	  	Transfer Recipient procurement card data to ERP general ledger and cost accounting.	  	X	  	
				
	60.	  	Work with Recipient procurement card provider to resolve issues and problems and escalate to Customer or Recipient where necessary.	  	X	  	
				
	61.	  	Review procurement card statements according to Service Provider’s procedures.	  	X	  	
				
	62.	  	Record taxable events (i.e., gifts, awards, prizes (from procurement cards, invoices, T&E) and provide such record to Recipient quarterly.	  	X	  	
				
	63.	  	Service Provider will provide information reasonably required of Customer, subject to Section 5.2 and 5.3 of the Agreement where applicable, to enable Recipients to comply with internal security
investigations or internal audits of Customer’s or Recipient’s operations, including of data preparation for tax filings, to the extent Service Provider can do so with the existing Service Provider resources then assigned to supporting
Recipients without adverse effect on Service Provider’s responsibilities for performing Services. If Service Provider requires additional resources to facilitate Customer’s compliance, such assistance will be provided on terms and pricing
set forth in an Additional Services Supplement.	  	X	  	
				
	64.	  	Provide updated sales and use tax rates by country/state and policy.	  		  	X
				
	65.	  	Record sales and use tax accruals for procurement card items.	  	X	  	
	
	 2.7    Vendor Master File Setup and Maintenance

				
	66.	  	Provide all required information for each new vendor, including payment instructions (e.g., timing, early payment discounts, payment method).	  		  	X
				
	67.	  	Check that new vendor request is not duplicate and meets Service Provider’s criteria.	  	X	  	
				
	68.	  	Add new vendor information into Service Provider’s System and communicate new vendor code to the Recipient.	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-5	 	Page 9

									
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	 2.8    Document Management

				
	69.	  	Maintain original executed contracts.	  	X	  	
				
	70.	  	Provide copies of Managed Recipient contracts, redacted if necessary, as requested.	  	X	  	
				
	71.	  	Maintain short term electronic or hard copy (e.g., original hard copy contracts) files of expired Managed Recipient Contracts and contract review and approval forms (“CRAFs”) for Managed Recipient
Contracts for the later of four (4) years or six (6) months after Managed Recipient Contract closure per Service Provider’s records retention policy.	  	X	  	
	
	 2.9    Procurement Help Desk

				
	72.	  	Operate and maintain a help desk (“Procurement Help Desk”) to:	  	 X
	  	
		  	  
 (a)
	 	  
 Provide category-specific inquiry support and issue resolution;
and
	  	  	
		  	  
 (b)
	 	  
 Provide vendor-specific inquiry support and issue resolution.
	  	  	
				
	73.	  	Handle all purchase order and payment related questions from vendors and Recipients through the Procurement Help Desk.	  	X	  	
		
	2.10	  	Availability of Services and Support
				
		  	Purchasing Services and associated support are available during typical regional business hours at the business process service centers. Access to Service Provider’s purchasing Systems is provided subject to Service
Provider’s maintenance and down-time restrictions.	  	X	  	

  

	3.	EXCLUDED SERVICES 

 In addition to any other activities designated as excluded elsewhere
in this Statement of Work, the following activities are not included within the scope of Services provided under this Statement of Work: 
  

	 	(a)	Raw material and external manufacturing sourcing; 

  

	 	(b)	Hydrocarbon procurement; 

  

	 	(c)	Energy procurement; 

  

	 	(d)	Funding and floating invoice payment transactions; 

  

	 	(e)	The qualification of material or product acceptability for Recipient’s needs where qualification attribute has to be validated at the site or is a technical requirement; 

 

	 	(f)	The cost and responsibility associated with fleet administration for plant cars, vehicles provided as compensation and vehicles provided for Recipient employees in certain roles (such as sales) used by Recipient,
including activities such as making sure car preventative maintenance needs are communicated to end user, ensuring automotive insurance certificates are distributed to the vehicle holder, reporting mileage into the tracking tool, etc.;

  

					
	DOW CONFIDENTIAL	 	Schedule A-5	 	Page 10

	 	(g)	Strategic sourcing services in competition with Business Services offerings; and 

  

	 	(h)	Services related to capital projects (unless the Parties mutually agree otherwise). 

  

	4.	SERVICE STANDARDS 

 Unless otherwise specified in the Agreement or any Schedule, the
Services under this Agreement will initially be performed in substantially the same manner (including historical usage levels and geographic provisioning) that such Services were generally performed by Service Provider immediately prior to the 2nd Amendment Date, and thereafter will continue to be performed in substantially the same manner (including proportionate usage levels and geographies) as Service Provider generally performs such
services for its own retained businesses, except to the extent such Services differ because of the need to follow legal corporate formalities and to keep Recipient Data separate from Service Provider data. In no event will Service Provider be
required to make any customization to the Services (or Service Provider’s associated Systems or processes) that are unique to the Recipients, beyond the customizations that Service Provider elects to make to support the Service Provider Systems
and work processes, except for customizations that are expressly agreed upon in accordance with this Agreement or, subject to Section 3.1(f) to the Agreement, customizations that are required by applicable Laws. To the extent
Customer or any Recipient requests Services that exceed or fall below the usage levels as of the 2nd Amendment Date, as may be modified by the Agreement, and Service Provider agrees to provide
such Services, such increase or reduction may constitute a Price Adjustment Event in Schedule C to the Agreement. In such event, Service Provider will provide Customer with reasonable supporting information about the increased or
decreased usage level together with the associated change to the charges. To the extent Customer or any Recipient requests Services that exceed geographic provisioning of the Services as of the
2nd Amendment Date, as may be modified by the Agreement, and Service Provider agrees to provide such Services, such Services shall constitute Additional Services, as applicable. The Recipients
shall comply in all material respects with Service Provider’s applicable work processes, policies and procedures and any applicable terms and conditions of third party suppliers, to the extent that Service Provider has provided Customer with
written notice of such work processes, policies and procedures and/or third party supplier terms and conditions. 
  

	5.	KEY PERFORMANCE INDICATORS 

 Service Provider’s performance will be measured against
Key Performance Indicators and associated criteria (“KPIs”) which shall be mutually agreed upon by the Parties within six (6) months after the 2nd Amendment Date, and
thereafter set forth in Purchasing Service Guidelines. The KPIs shall be subject to periodic review as provided in Section 5 of Schedule F. If Service Provider is required to implement additional measurement and
monitoring tools for KPIs requested by Customer, such addition shall be added in accordance with the provisions of Article 3 of the Agreement. 

  

					
	DOW CONFIDENTIAL	 	Schedule A-5	 	Page 11

 The KPIs may include but not be limited to areas pertaining to Engagement / Customer
Satisfaction, Value Creation, Invoice Processing Timeliness, Payment Accuracy and Timeliness. 

  

					
	DOW CONFIDENTIAL	 	Schedule A-5	 	Page 12

 Schedule A-6 

Statement of Work - Supply Chain Services 
  

	1.	INTRODUCTION 

 This Schedule A-6 (this “Statement of
Work”) is attached to and incorporated by reference in that certain Amended and Restated Master Outsourcing Services Agreement by and between Service Provider and Customer dated June 1, 2013 (the “Agreement”). 

The Supply Chain Services marked below with an asterisk (*) are dependent on Service Provider Systems and cannot be provided by Service
Provider if Recipient migrates away from the Service Provider Systems and/or Service Provider’s work processes. 
 All Service Provider
Services described herein are contingent upon Recipient providing in a timely manner all information: (a) Service Provider needs in order to provide Services; (b) relevant information specified herein; and (c) as may be identified
from time-to-time by Service Provider. 
 Governmental authorities for certain geographies specified herein may require Service Provider to
obtain authorizations, licenses, registrations, certifications, powers of attorney and/or permits prior to Service Provider providing one or more Services set forth in this Statement of Work to Recipient that were not required of Service Provider
prior to the Effective Date of the Agreement. All Services below are subject to Service Provider obtaining any such required authorizations, licenses, registrations, certifications powers of attorney and/or permits. 

Service Provider may perform services other than Base Services described in Section 2 of this Statement of Work as
Additional Services at the request of the Recipient and in accordance with the terms and conditions of the Agreement. Additional Services may include improvement opportunity analysis related to various optimization projects, such as payload
maximization (optimum load patterns) and packaging optimization. 
  

	2.	DESCRIPTION OF BASE SERVICES AND RESPONSIBILITY MATRIX FOR BASE SERVICES 

  

	 	a.	General. Service Provider will provide the Services listed below (as described in more detail in Sections 2.1 through 2.9 to the extent Recipient uses Service Provider’s supply
chain systems, platforms and work processes: 

  

	 	(i)	International Trade Logistics Management and Consulting Services* (Highly Integrated) 

  

	 	(ii)	Rail Logistics Management Services* (Highly Integrated) 

  

	 	(iii)	Truck Logistics Management Services* (Highly Integrated) 

  

	 	(iv)	Marine Logistics Management Services* (Highly Integrated) 

  

					
	DOW CONFIDENTIAL	 	Schedule A-7	 	Page 1

	 	(v)	Warehouse and Terminal Logistics Management 

  

	 	(vi)	Transportation Safety and Risk Management Services 

  

	 	(vii)	Customer Action Management Process* 

  

	 	(viii)	Exchanges, Swaps and Tolls Administration 

  

	 	(ix)	Material Flow Transactional Support* (Highly Integrated) 

  

	 	b.	Exclusions. The following exclusions shall apply to the Services described in this Statement of Work: 

  

	 	(i)	Service Provider will not perform Services in Indonesia. 

  

	 	(ii)	Service Provider will not perform Truck Logistics Management Services in South Korea and Taiwan other than high-level industry information sharing Services. 

 

	 	(iii)	Service Provider will not perform International and Domestic Order Service for Marine Logistics Management Services in Latin America, North America and Europe, Middle East, Africa regions, provided that, for
avoidance of doubt, Service Provider will perform International and Domestic Order Service for Marine Logistics Management Services in the Asia Pacific region. 

  

	 	(iv)	Service Provider will not perform Transportation Management Service for Marine Logistics Management Services in Latin America, North America and Europe, Middle East, Africa regions, provided that, for avoidance
of doubt, Service Provider will perform Transportation Management Service for Marine Logistics Management Services in the Asia Pacific region. 

Unless expressly set forth otherwise, negotiation of agreements with any third party carriers and other third party transportation or logistics
service providers will be provided by Service Provider on Recipient’s behalf as part of the Purchasing Services set forth in Schedule A-5. 

The responsibility matrix set forth below indicates who is accountable for listed processes, activities and tasks as part of the Base Services
for Supply Chain Services. 
  

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	 2.1    International Trade Logistics Management and Consulting Services* (Highly
Integrated)

	
	International Trade Logistics Management and Consulting Services assist Recipient with import and export of products via marine packed cargo, truck, rail and
airfreight.

  

					
	DOW CONFIDENTIAL	 	Schedule A-6	 	Page 2

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	 A.     Customs and Regulatory Compliance Consulting Services

				
	1.	  	Assisting Recipient with the evaluation and management of trade compliance issues regarding, e.g., general valuation and classification concerns, country of origin determination and marking, recordkeeping, preferential origin
eligibility, duty drawback, duty suspension, bonded warehouse, foreign trade zone, and other mechanisms to aid Recipient in optimizing duty savings opportunities (as applicable).	  	X	  	
				
	2.	  	Assisting Recipient in preparing responses to government requests and audit inquiries.	  	X	  	
				
	3.	  	Providing analysis of new trade compliance regulations when requested by Recipient, including assistance in the implementation of trade compliance processes to address new regulatory requirements. Communicating applicable regulatory
rules and guidelines via Customer Account Teams, as well as providing compliance training to Recipient upon request.	  	X	  	
				
	4.	  	Managing and administering third party agreements with freight forwarders, brokers, and documentation providers for import and exports.	  	X	  	
				
	5.	  	Providing periodic auditing and monitoring services to test for compliance and sufficiency of internal controls and assisting Recipient in preparing voluntary disclosure submissions concerning potential violations of relevant import
/ export regulations.	  	X	  	
				
	6.	  	Determining licensing requirements for transactions through review and analysis of the products, technology and transaction information under the relevant export control regulations.	  	X	  	
				
	7.	  	Providing export license screening and auditing process for all parties identified by Recipient. This includes screening for sanctions, embargoes, and prohibited end uses and users, as well as screening technology exports and
foreign national deemed exports. In addition, Service Provider will provide anti-boycott screening for all transactions identified by Recipient. This includes reviewing and analyzing transaction communications and documents provided to Service
Provider to identify boycott-related language or provisions.	  	X	  	
				
	8.	  	Providing export control (e.g., ECCN in U.S.) classification, and system population and self-auditing. Explaining classifications to Recipient customers, and supporting Recipient in its response to government agencies.	  	X	  	
				
	9.	  	Maintaining relevant records in accordance with legal requirements.	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-6	 	Page 3

									
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	10.	  	Limitation on Services / Recipient’s Responsibilities.	  		  	
			
		  	 (i)
	  	Service Provider will only provide general trade compliance advice to Recipient and will not directly respond to inquiries from Customs agencies or other governmental departments or representatives in any applicable
jurisdictions (hereinafter “Customs”) on Recipient’s behalf or perform activities deemed to be transacting “customs business,” including, but not limited to: the filing of entry documents, duty drawback claims, or
otherwise prepare documents, invoices, or papers for submission to Customs concerning the entry and admissibility of imported merchandise;
			
		  	 (ii)
	  	Service Provider will only provide general export control trade compliance advice to Recipient and will not directly respond to inquiries from export control agencies or other governmental departments or representatives
in any applicable jurisdictions (hereinafter “Export Control Agencies”) on Recipient’s behalf or draft documents or papers for submissions to Export Control Agencies concerning the licensing or export of merchandise;
			
		  	 (iii)
	  	Service Provider’s obligation to provide certain Services is contingent upon Recipient furnishing Service Provider in a timely manner all information and documents necessary or useful to provide the Services noted
above, including access to and complete cooperation of Recipient’s personnel, and Recipient warrants the accuracy and completeness of all documents and information furnished;
			
		  	 (iv)
	  	As importer of record, Recipient is solely responsible for all information declared to Customs. Further, as an exporter, Recipient is solely responsible for all information declared to Export Control Agencies. Recipient
understands and acknowledges that Customs or Export Control Agencies may request additional information, delay shipments, refuse entry of imported merchandise, or refuse export of merchandise; and
			
		  	 (v)
	  	It is the Recipient’s responsibility to know and comply with the laws and regulations of all governmental agencies and Service Provider shall not be responsible for the consequences of any action taken, fines or
penalties assessed by any government agency against Recipient. The Recipient recognizes that governmental laws, regulations and interpretations are subject to change from time to time.
	
	 B.     Logistics Operations Management

				
	11.	  	Managing and administering third party agreements with freight forwarders, import brokers, ocean or intermodal carriers, documentation providers and air freight carriers to facilitate the complete delivery of marine
packed cargo and air, truck or rail export and import shipments.	  	X	  	
				
	12.	  	Managing logistics execution to support timely business and customer needs, including track and trace capabilities, performance metrics and reporting.	  	X	  	
				
	13.	  	Generating detailed ocean carrier capacity and equipment forecasts based on business models and strategies.	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-6	 	Page 4

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	14.	  	Providing product movement forecasting as needed to secure equipment at a frequency to be mutually agreed by the Parties.	  		  	X
				
	15.	  	Providing marine packaged cargo (i.e., shipping of containers) and air third party compliance enforcement with all transportation standards and safety performance (including service to Recipient sites and Recipient customers).	  	X	  	
	
	 C.     Transportation Management Services

	
	Service Provider will provide Recipient with general Transportation Management Services in support of the Supply Chain Services including the following:
				
	16.	  	Evaluating and processing assessorial and non-compliant freight invoices.	  	X	  	
				
	17.	  	Performing post-payment audit of transportation freight payments at a mutually agreed to frequency.	  	X	  	
				
	18.	  	Providing freight loss and demurrage claim processing.	  	X	  	
				
	19.	  	Providing distribution safety compliance services, including verifying that transportation service providers and equipment meet minimum safety standards agreed to by Service Provider and Recipient. Such standards may include, but
are not limited to, U.S. Department of Transportation motor carrier safety ratings, minimum motor carrier insurance requirements, incident history, rail car inspections, and rail car tank test results.	  	X	  	
	
	 2.2    Rail Logistics Management Services* (Highly Integrated)

	
	Rail Logistics Management Services facilitate the administration and management of owned or leased rail transportation equipment used to deliver products to Recipient’s customers, store materials outside of
Recipient manufacturing sites or deliver materials into Recipient manufacturing sites. Service Provider will provide to Recipient the rail Services described below.
	
	 A.     Logistics Operations Management

	
	Service Provider will provide the following Services related to rail fleet management:
				
	20.	  	Performing external tracking, monitoring and expediting of rail cars to meet customer delivery dates based upon the general delivery standards agreed to by Recipient and Service Provider, which standards may be modified from time to
time by the Parties’ mutual agreement, or upon the specific delivery standards agreed upon by the Parties.	  	X	  	
				
	21.	  	Monitoring rail carriers’ compliance with rail transit standards.	  	X	  	
				
	22.	  	Administering third party carrier agreements and other third party agreements involved in the movement of rail cars (e.g., mileage credits, rail car maintenance, billing repair card auditing, maintenance inspection services and
regulatory compliance contracts).	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-6	 	Page 5

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	23.	  	Performing strategic rail fleet size planning and tactical rail fleet management utilizing Service Provider’s information systems management.	  	X	  	
				
	24.	  	Conducting rail service provider management reviews at a frequency to be agreed to by the Parties.	  	X	  	
				
	25.	  	Include Recipient in annual carrier review meetings where Recipient business is an agenda item.	  	X	  	
				
	26.	  	Administering and managing rail car contracts in conjunction with Procurement.	  	X	  	
				
	27.	  	Providing Recipient with rail transportation costs inputs for Recipient’s annual budget process.	  	X	  	
	
	 B.     Transportation Management Services

	
	Service Provider will provide Recipient with general Transportation Management Services in support of the Supply Chain Services including the following:
				
	28.	  	Evaluating and processing assessorial and non-compliant freight invoices.	  	X	  	
				
	29.	  	Performing post-payment audit of transportation freight payments at a mutually agreed to frequency.	  	X	  	
				
	30.	  	Providing freight loss and demurrage claim processing.	  	X	  	
				
	31.	  	Providing distribution safety compliance services, including verifying that transportation service providers and equipment meet minimum safety standards agreed to by Service Provider and Recipient. Such standards may include, but
are not limited to, U.S. Department of Transportation motor carrier safety ratings, minimum motor carrier insurance requirements, incident history, rail car inspections, and rail car tank test results.	  	X	  	
				
	32.	  	Providing necessary communication to rail carriers when rail cars leave Service Provider site as defined in the work processes.	  	X	  	
	
	In order for Service Provider to provide the Rail Logistics Management Services described above, Recipient is responsible for:
				
	33.	  	Providing necessary communication to rail carriers when rail cars leave Recipient site as defined in the work processes.	  		  	X
				
	34.	  	Providing bills of lading to Service Provider.	  		  	X
				
	35.	  	Completing project activities necessary to meet rail compliance standards.	  		  	X
				
	36.	  	Providing product movement forecasting as needed to secure equipment at a frequency to be mutually agreed by the Parties.	  		  	X

  

					
	DOW CONFIDENTIAL	 	Schedule A-6	 	Page 6

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	 2.3    Truck Logistics Management Services* (Highly Integrated)

	
	Truck Logistics Management Services facilitate the administration and management of bulk and packaged transport equipment, intermodal containers, ISO containers and transportation storage equipment to storage facilities,
to Recipient’s customers, or between Recipient’s plants.
	
	 A.     Logistics Operations Management

	
	Service Provider will provide the following Services related to carrier and process management:
				
	37.	  	Performing external tracking, monitoring and expediting of trucks to meet customer delivery dates based upon the general delivery standards developed by Recipient and Service Provider, which standards may be modified from time to
time by the Parties’ mutual agreement, or upon the specific delivery standards agreed upon by the Parties.	  	X	  	
				
	38.	  	Monitoring truck carriers’ compliance with truck transit standards.	  	X	  	
				
	39.	  	Providing inputs of truck transportation costs for Recipient’s annual budget process.	  	X	  	
	
	 B.     Logistics Service Provider Management

				
	40.	  	Service Provider will administer truck transportation agreements.	  	X	  	
				
	41.	  	Include Recipient in annual carrier review meetings where Recipient business is an agenda item.	  	X	  	
	
	 C.     Transportation Management Services

	
	Service Provider will provide Recipient with general Transportation Management Services in support of the Supply Chain Services including the following:
				
	42.	  	Evaluating and processing assessorial and non-compliant freight invoices.	  	X	  	
				
	43.	  	Performing post-payment audit of transportation freight payments at a mutually agreed to frequency.	  	X	  	
				
	44.	  	Providing freight loss and demurrage claim processing.	  	X	  	
				
	45.	  	Providing distribution safety compliance services, including verifying that transportation service providers and equipment meet minimum safety standards agreed to by Service Provider and Recipient. Such standards may include, but
are not limited to, U.S. Department of Transportation motor carrier safety ratings, minimum motor carrier insurance requirements, incident history.	  	X	  	
				
	46.	  	Completing Enterprise Resource Planning (“ERP”) transactions for goods issue on Service Provider site to enable truck logistic activities according to the truck work process.	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-6	 	Page 7

									
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	In order for Service Provider to provide the Truck Logistics Management Services described above, Recipient is responsible for:
				
	47.	  	Completing Enterprise Resource Planning (“ERP”) transactions for goods issue on Recipient site to enable truck logistic activities according to the truck work process.	  		  	X
				
	48.	  	Participating in the clarification of Recipient’s business needs and in the development of Recipient’s carrier sourcing needs.	  		  	X
				
	49.	  	Providing product movement forecasting as needed for carriers to secure equipment at a frequency to be mutually agreed by the Parties.	  		  	X
	
	 2.4    Marine Logistics Management Services* (Highly Integrated)

	
	Marine Logistics Management Services facilitate the administration and management of deep sea vessels and inland barges used to transport materials to, from and between Recipient’s sites and terminals. Service
Provider will provide to Recipient the Marine Logistics Management Services described below.
	
	 A.     Leveraged Regulatory Compliance

				
	50.	  	Service Provider will perform marine vetting process covering risk management and responsible care and obtain vetting approval for the following types of deep sea vessels:	  	X	  	
					
		  	 (i)
	  	All vessels that carry Recipient cargo or Recipient chartered cargo;	  		  	
					
		  	 (ii)
	  	All vessels that call at Recipient facilities, or interface with Recipient vessels;	  		  	
					
		  	 (iii)
	  	All vessels calling at third party facilities transferring cargo to/from vessels leased or owned by Recipient; and	  		  	
					
		  	 (iv)
	  	Any other vessel mutually agreed upon by Service Provider and Recipient.	  		  	
	
	 B.     International and Domestic Order Services

	
	Service Provider will provide the following Services:
				
	51.	  	Administering marine transportation agreements.	  	X	  	
				
	52.	  	Include Recipient in annual carrier review meetings where Recipient business is an agenda item.	  	X	  	
				
	53.	  	Developing the marine loading plans with the applicable marine carrier.	  	X	  	
				
	54.	  	Coordinating equipment demand, carrier capabilities and site logistics capabilities.	  	X	  	
				
	55.	  	Approving and allocating freights and relatives invoices for the marine carriers in Recipient’s service.	  	X	  	
				
	56.	  	Providing loss control services provided through the use of a 3PL surveyor at Recipient’s expense.	  	X	  	
				
	57.	  	Monitoring, investigating, and mitigating demurrage, dead freight and other marine transportation claims on behalf of Recipient;	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-6	 	Page 8

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	58.	  	Populating and maintaining a marine planning tool used by Service Provider to allow Recipient to communicate marine loading and unloading schedules between locations and to allow carriers to manage equipment schedules.	  	X	  	
				
	59.	  	Providing inputs of marine transportation costs for Recipient’s annual budget process.	  	X	  	
	
	 C.     Logistics Operations Management

	
	Service Provider will provide the following Services related to oversight of managed logistics services (ship and barge planning and contract administration) and third party logistics providers (each a
“3PL”), surveyors, and marine carriers. Other key responsibilities are to act as the area owners of the M&T material flow work processes (“MFWP”) and associated tools:
				
	60.	  	Monitoring Recipient’s compliance with Service Provider’s marine transit standards.	  	X	  	
				
	61.	  	Providing administration support for contractual arrangements with the marine logistics provider(s).	  	X	  	
				
	62.	  	Developing standardized logistics processes to manage marine carriers and contracted marine freight providers.	  	X	  	
				
	63.	  	Providing Recipient with measures of marine provider’s reliability and safety performance upon Recipient’s request, but no more frequently than once per quarter.	  	X	  	
	
	 D.     Transportation Management Services

	
	Service Provider will provide Recipient with marine Transportation Management Services in support of the Supply Chain Services including the following:
				
	64.	  	Evaluating and processing assessorial and non-compliant freight invoices.	  	X	  	
				
	65.	  	Performing post-payment audit of transportation freight payments at a mutually agreed to frequency.	  	X	  	
				
	66.	  	Providing freight loss and demurrage claim processing.	  	X	  	
				
	67.	  	Providing distribution safety compliance services, including verifying that transportation service providers and equipment meet minimum safety standards agreed to by Service Provider and Recipient.	  	X	  	
				
	68.	  	In order for Service Provider to provide the Marine Logistics Management Services described above, Recipient is responsible for providing product movement forecasting to barges and vessels as needed for carriers to secure equipment
at a frequency to be determined by Service Provider in coordination with Recipient.	  		  	X

  

					
	DOW CONFIDENTIAL	 	Schedule A-6	 	Page 9

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	 2.5    Warehouse and Terminal Logistics Management

	
	 A.     Contract and Business Operations Administration

	
	Service Provider will provide the following Services with respect to administering Recipient’s contracts and business operations at third party warehouses and terminals:
				
	69.	  	Providing representation with operators and transportation providers.	  	X	  	
				
	70.	  	Providing support for negotiations with new 3PLs (i.e., 3PL providers who were not 3PLs of Service Provider as of the Effective Date).	  	X	  	
				
	71.	  	Assisting Recipient in resolving operation problems with 3PLs.	  	X	  	
				
	72.	  	Monitoring Recipient’s compliance with Service Provider’s operations standards.	  	X	  	
				
	73.	  	Providing facility evaluation when requested if the Recipient initiates a request to use a new 3PL location. Any auditing required to verify capability or compliance will be an Additional Service.	  	X	  	
				
	74.	  	Performing audits of Recipient’s warehouse and terminal service providers existing facilities on a frequency to be determined by Service Provider and Recipient. Any auditing required to verify capability or compliance will be
an Additional Service.	  	X	  	
				
	75.	  	Assisting Recipient in providing work process documentation to Recipient’s 3PLs.	  	X	  	
				
	76.	  	Providing ongoing assistance in assessing Recipient’s current and anticipated future logistics requirements and updating Recipient on logistical market trends.	  	X	  	
	
	 B.     Terminating and Warehousing Services

	
	Service Provider will provide Recipient with the following Terminaling and Warehousing Management Services:
				
	77.	  	Administer terminal and warehouse agreements.	  	X	  	
				
	78.	  	Include Recipient in annual 3PL review meetings where Recipient business is an agenda item.	  	X	  	
				
	79.	  	Provide technical and business analysis support to assist Recipient in establishing new terminaling, warehousing, and bulk transfer facilities as needed.	  	X	  	
				
	80.	  	Provide resource support to assist Recipient with the audit of processes and procedures of 3PL terminaling and warehousing service providers. Any auditing required to verify capability or compliance will be an Additional
Service.	  	X	  	
	
	 C.     Warehouse and Terminal Management Services

	
	Service Provider will provide Recipient with the following services:
				
	81.	  	Communicating warehouse and terminal industry impacts to support commercial business analysis.	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-6	 	Page 10

									
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	82.	  	Obtaining and providing storage and movement rates.	  	X	  	
				
	83.	  	Processing and paying warehouse and terminal invoices.	  	X	  	
				
	84.	  	Performing post-payment audit of payments at a mutually agreed to frequency.	  	X	  	
	
	In order for Service Provider to provide the Services described above, Recipient is responsible for:
				
	85.	  	Providing resources and contacts necessary to assist Service Provider in resolution of issues that arise with 3PLs.	  		  	X
				
	86.	  	Providing product movement forecasting as needed to secure facilities at a frequency to be mutually agreed by the Parties.	  		  	X
				
	87.	  	Participating in operational interface meetings with 3PLs on an agreed upon frequency.	  		  	X
	
	 2.6    Transportation Safety and Risk Management Services

	
	Services outlined below are those that accompany the logistics services provided for rail, marine, air and truck outlined above.
				
	88.	  	Providing Recipient access to Service Provider’s transportation safety and security management standards.	  	X	  	
				
	89.	  	Performing gap assessments and creating action plans to implement internal standards and requirements. Any auditing required to verify capability or compliance will be an Additional Service.	  	X	  	
				
	90.	  	Providing global dangerous goods transportation regulations compliance support including:	  	X	  	
					
		  	 (i)
	  	Regulatory classification support for mode and dispatch type; and	  		  	
					
		  	 (ii)
	  	Providing required Recipient training.	  		  	
				
	91.	  	Participating in the preparation of supply chain security contingency planning.	  	X	  	
				
	92.	  	Participating in transportation incident reporting, investigation, and follow-up and trend analysis.	  	X	  	
				
	93.	  	Performing logistics service provider (“LSP”) initial qualification, periodic reassessment, and performance management, including:	  	X	  	
					
		  	 (i)
	  	Establishing protocols for the qualification and periodic assessment of LSPs;	  		  	
					
		  	 (ii)
	  	Scheduling, performing (or contracting), reviewing, and following-up with respect to audit and assessment results. Any auditing required to verify capability or compliance will be an Additional Service; and	  		  	
					
		  	 (iii)
	  	Benchmarking against industry protocols and other companies’ programs and performance.	  		  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-6	 	Page 11

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	94.	  	Performing raw material supplier evaluation on transportation safety and security elements (e.g., LSP assessments, emergency response, security planning).	  	X	  	
				
	95.	  	Performing evaluations for customer pick-ups (“CPUs”) with respect to transportation safety and security elements (e.g. LSP assessments, emergency response, security planning).	  	X	  	
				
	96.	  	Facilitating informational flow to assist with Recipient regulation and internal standards/program compliance.	  	X	  	
				
	97.	  	Identifying personnel that require regulatory-mandated training provided by Service Provider.	  		  	X
				
	98.	  	Implementing procedures and policies required for regulatory compliance.	  		  	X
				
	99.	  	Providing Service Provider with specific instructions regarding carrier needs (e.g., personnel protective equipment (“PPE”), equipment specifications, etc.).	  		  	X
	
	 2.7    Customer Action Management Process * (“CAMP”)

	
	CAMP enables the use of the ERP system to track customer complaints, record root causes and actions.
				
	100.	  	Initiate the complaint process and enter the complaint in the ERP system.	  		  	X
				
	101.	  	Recording, documenting and reporting complaints (“Quality Messages” or “QMs”).	  	X	  	
				
	102.	  	Assisting with the accurate and timely resolution of complaints (QMs) in accordance with its work processes.	  	X	  	
				
	103.	  	Participating in root cause investigation (“RCI”)/analysis and corrective/preventive actions (“CAPA”) in conjunction with the Recipient.	  	X	  	
				
	104.	  	Providing accountable, trained and skilled resources to execute and support CAMP on operational execution levels. Update or modify, on request, ERP system codes associated with the CAMP process for which the Recipient does not have
access rights.	  	X	  	
				
	105.	  	Recording, addressing, documenting and monitoring RCIs and CAPAs.	  	X	  	
				
	106.	  	Recipient will manage ongoing root cause analyses.	  		  	X
				
	107.	  	Recipient will manage action item resolution for Recipient related actions.	  		  	X
				
	108.	  	Service provider will manage action item resolution for Service Provider related actions.	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-6	 	Page 12

									
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	 2.8    Exchanges, Swaps and Tolls Administration (“ES&T”)

	
	ES&T Administration services are the administration of exchange, swaps and tolls to reduce costs, manage supply capacity issues and/or to provide external manufacture supply management under a toll
arrangement.
				
	109.	  	Service Provider will provide work processes and documentation for the Recipient to execute this service as a solution for the roles listed below:	  	X	  	
					
		  	 (i)
	  	ES&T Scheduler and	  		  	
					
		  	 (ii)
	  	ES&T Customer Service Representative.	  		  	
				
	110.	  	Service Provider will provide the initial training to the Recipient for the execution of such processes for the roles listed below:	  	X	  	
					
		  	 (i)
	  	ES&T Scheduler and	  		  	
					
		  	 (ii)
	  	ES&T Customer Service Representative.	  		  	
				
	111.	  	Recipient will follow Service Provider ES&T work processes.	  		  	X
				
	112.	  	Recipient will provide ES&T deal data to the business contract administrator for deal creation.	  		  	X
	
	 2.9    Material Flow Transactional Support * (Highly Integrated)

				
	113.	  	Service Provider will provide the following Services: Providing the Supply Chain Material Flow Work Process for the on-site and off-site system activities associated with the movement and storage of Recipient products
and raw materials. The MFWP defines the physical and transactional tasks required to safely and efficiently execute the work. The MFWP includes a work process flow, detailed step descriptions, process/performance metrics, the required operating
discipline, and the enabling tools.	  	X	  	
				
	114.	  	Service Provider will provide to Recipient high level code management within the Service Provider’s ERP Systems to facilitate the creation or modification of GMIDs, business hierarchy or customer data.	  	X	  	

  

	3.	ADDITIONAL RECIPIENT RESPONSIBILITIES 

 In order for Service Provider to provide the
Services described in this Statement of Work, in addition to such other Recipient Responsibilities identified herein: 
  

	 	(1)	Recipient will provide resources to complete necessary ERP systems transactions to facilitate the movements of product to the Services provided. 

 

	 	(2)	Recipient will own all inventory related to its operations (including raw materials, catalysts, work in progress, MRO, and finished goods). 

  

					
	DOW CONFIDENTIAL	 	Schedule A-6	 	Page 13

	 	(3)	Recipient will ensure that Recipient material handling assets on Retained Sites comply with Service Provider engineering and loss prevention standards and principles. 

 

	 	(4)	Except as Parties may otherwise agree, Recipient will fund the construction of all Recipient material handling assets on Retained Sites. 

 

	 	(5)	Recipient will comply with Service Provider’s transportation safety standards for transportation equipment specifications, tracking of toxic and inhalation hazards materials and time sensitive chemicals.

  

	 	(6)	Recipient will comply with Service Provider’s governance policies regarding sales to embargoed countries, chemical weapons treaty compliance, and trade regulation compliance. 

 

	 	(7)	Recipient will comply with applicable regulations and guidelines. 

  

	 	(8)	Recipient will purchase and maintain any supply-chain-related dedicated printers, barcode printers, special purpose printers, plotters and paper. 

 

	 	(9)	Recipient will maintain the same regulatory service and operational service standards that Service Provider uses. 

  

	 	(10)	Recipient will perform CAMP Coordinator activities for all Quality Message types, including KP, QS, IP and ROCK within the Customer SAP clients. 

 

	4.	SERVICE STANDARDS 

 Unless otherwise specified in the Agreement or any Schedule, the
Services under this Agreement will initially be performed in substantially the same manner (including historical usage levels and geographic provisioning) that such Services were generally performed by Service Provider immediately prior to the 2nd Amendment Date, and thereafter will continue to be performed in substantially the same manner (including proportionate usage levels and geographies) as Service Provider generally performs such
services for its own retained businesses, except to the extent such Services differ because of the need to follow legal corporate formalities and to keep Recipient Data separate from Service Provider data. In no event will Service Provider be
required to make any customization to the Services (or Service Provider’s associated Systems or processes) that are unique to the Recipients, beyond the customizations that Service Provider elects to make to support the Service Provider Systems
and work processes, except for customizations that are expressly agreed upon in accordance with this Agreement or, subject to Section 3.1(f) to the Agreement, customizations that are required by applicable Laws. To the extent
Customer or any Recipient requests Services that exceed or fall below the usage levels as of the 2nd Amendment Date, as may be modified by the Agreement, and Service Provider agrees to provide
such Services, such increase or reduction may constitute a Price Adjustment Event in Schedule C to the Agreement. In such event, Service Provider will provide Customer with reasonable supporting information about the increased or
decreased usage level together with the associated 

  

					
	DOW CONFIDENTIAL	 	Schedule A-6	 	Page 14

 
change to the charges. To the extent Customer or any Recipient requests Services that exceed geographic provisioning of the Services as of the
2nd Amendment Date, as may be modified by the Agreement, and Service Provider agrees to provide such Services, such Services shall constitute Additional Services, as applicable. The Recipients
shall comply in all material respects with Service Provider’s applicable work processes, policies and procedures and any applicable terms and conditions of third party suppliers, to the extent that Service Provider has provided Customer with
written notice of such work processes, policies and procedures and/or third party supplier terms and conditions. 
  

	5.	KEY PERFORMANCE INDICATORS 

 Service Provider’s performance will be measured against
Key Performance Indicators and associated criteria (“KPIs”) which shall be mutually agreed upon by the Parties within six (6) months after the 2nd Amendment Date, and
thereafter set forth in Supply Chain Service Guidelines. The KPIs shall be subject to periodic review as provided in Section 5 of Schedule F. If Service Provider is required to implement additional measurement and
monitoring tools for KPIs requested by Customer, such addition shall be added in accordance with the provisions of Article 3 of the Agreement. 

  

					
	DOW CONFIDENTIAL	 	Schedule A-6	 	Page 15

 Schedule A-7 

Statement of Work – Customer Service Services 
  

	1.	INTRODUCTION 

 This Schedule A-7 (this “Statement of
Work”) is attached to and incorporated by reference in that certain Second Amended and Restated Master Outsourcing Services Agreement by and between Service Provider and Customer dated June 1, 2013 (the “Agreement”).

 The Customer Service Services marked below with an asterisk (*) are dependent on Service Provider Systems as a critical enabling tool
and cannot be provided by Service Provider if Recipient migrates away from the Service Provider Systems. 
  

	2.	RESPONSIBILITY MATRIX FOR BASE SERVICES 

 The responsibility matrix set forth below
indicates who is accountable for listed processes, activities and tasks as part of the Base Services for Customer Service Services. Service Provider will provide the Services described in the responsibility matrix below on behalf of Recipients using
Service Provider customer service systems and platforms and Service Provider work processes. 
  

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	 2.1    Order Receipt and Handling Customer Facing Support* (Highly Integrated)

				
	1.	  	Provide work processes and documentation for the Recipient to execute the customer facing role. Provide a comprehensive suite of metrics and reports for order-to-cash (OTC) processes to provide transparency on service performance,
work process defects, and unit cost improvement opportunities.	  	X	  	
				
	2.	  	Provide training to the Recipients for the execution of these processes.	  	X	  	
	
	 2.2    Order Receipt and Handling Transactional* (Highly Integrated)

				
	3.	  	Transactional management of orders in Service Provider’s order system.	  	X	  	X
				
	4.	  	Process exceptions, including whether a Recipient has product available, trucks available to ship products, etc.	  	X	  	X
				
	5.	  	Provide the operating discipline and tools used to facilitate fast and efficient system set-up.	  	X	  	
	
	 2.3    Payment Receipt & Handling Customer Facing Support* (Highly Integrated)

				
	6.	  	Provide work processes and documentation for the Recipient to execute the customer facing role. Provide a comprehensive suite of metrics and reports for order-to-cash (OTC) processes to provide transparency on service performance,
work process defects, and unit cost improvement opportunities.	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-7	 	Page 1

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	7.	  	Provide training to the Recipient for the execution of these processes.	  	X	  	
	
	 2.4    Payment Receipt & Handling Transactional* (Highly Integrated)

				
	8.	  	Apply payments.	  	X	  	X
				
	9.	  	Manage discrepancies.	  	X	  	X
				
	10.	  	Issue sales adjustments.	  	X	  	X
	
	 2.5    Price Administration Transactional* (Highly Integrated)

				
	11.	  	Maintain price records.	  	X	  	
				
	12.	  	Apply price to orders (system generated).	  	X	  	
				
	13.	  	Resolve manually priced order/invoice blocks.	  	X	  	X
				
	14.	  	Apply price to invoices (system generated).	  	X	  	
	
	 2.6    Recipient Data Management* (Highly Integrated)

				
	15.	  	Validate customer data.	  	X	  	
				
	16.	  	Create customer codes.	  	X	  	
				
	17.	  	Update SAP customer masters.	  	X	  	
				
	18.	  	Maintain customer codes.	  	X	  	
				
	19.	  	Discontinue customer codes.	  	X	  	
				
	20.	  	Provide best practice work processes and tools to enable Recipients to have customer contact related data that is high-quality, consistent, correct, available and timely. This data can be linked with other sub-processes (price,
product, event, company communications) to maximize work process effectiveness.	  	X	  	
	
	 2.7    Customer Service Order Automation and eBusiness (Highly Integrated)

				
	21.	  	Provide an e-commerce portal (Elemica) for Recipient’s client accounts to enable order and invoice automation by Recipient’s client accounts.	  	X	  	
				
	22.	  	Provide an e-commerce portal (My Account@Styron Corp) for Recipient’s client accounts to purchase and track purchases that are used by Recipient’s client accounts.	  	X	  	
	
	 2.8    Telemetry (including Vendor Managed Inventory (“VMI”) and Vendor Owned and Managed
Inventory (“VOMI”))*

				
	23.	  	Provide telemetry for the Recipients’ clients for monitoring and replenishing material on inventory targets determined by the Recipients and their clients and the applicable replenishment pattern. As of the Effective Date,
Service Provider uses Elemica hosted solution tools and technology to deliver this Service.	  	X	  	
	
	 2.9    Sales Support Teams

			
	 A.     Call Management Service* (Highly Integrated)
	  		  	
				
	24.	  	Manage IP Call Center functionality to enable “call center” capabilities, such as hunt group.	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-7	 	Page 2

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	25.	  	Provide switchboard services to customers, employees and stakeholders in North America only.	  	X	  	
	
	 B.     Customer Information Group: Inquiry Management and Sample Management*

				
	26.	  	Provide resources to supply information (including sample request) about Recipient’s products to customers, potential customers and the general public through requests via email, phone, fax, internet and mail in North America,
Latin America, Europe and the Middle East and Pacific. Recipient will receive periodic tracking reports from Service Provider based on mutually agreed subjects.	  	X	  	
				
	27.	  	Provide administrative support for up to nineteen (19) technical and/or sales professionals in North America with respect to administrative services documentation, calendar maintenance, event planning, travel coordination, pricing,
support, reporting, and coordination of the specification development tool and primary maintenance support of the Global Product Listing (GPL)/ IDES website that stores all technical data sheets and regulatory data sheets. (“Sales
Administrative Services”).	  	X	  	
	
	 2.10 Rebate Administration

				
	28.	  	Assist sellers in setting up rebate accruals, extracting and monitoring reports, collecting approvals and requesting customer payout (rebates and subsequent compensation).	  	X	  	
	
	 2.11 Additional Recipient Responsibilities

				
	29.	  	Enter transactional orders for products unless otherwise agreed by the Parties.	  		  	X
				
	30.	  	Provide Service Provider employees with training, including plant, safety, product, market and other training the Recipients deem necessary for Service Provider to perform the Services.	  		  	X
				
	31.	  	Define the Recipients’ business-specific transactional service standards, policies and guidelines (e.g., lead time, rush order fees, minimum order quantities, samples, and railcar transloads) based upon which Service Provider
will provide solutions and processes described in this Schedule A-7.	  		  	X
				
	32.	  	Ensure that users sign into the computer systems with the user ID provided to them by Service Provider and that the owner of the user ID is held accountable for any action performed by that ID.	  		  	X
				
	33.	  	Ensure personnel comply with requirements of Service Provider work process and procedures.	  		  	X
				
	34.	  	Approve new customers.	  		  	X
				
	35.	  	Set and provide prices.	  		  	X
				
	36.	  	Set the price administration policy.	  		  	X

  

					
	DOW CONFIDENTIAL	 	Schedule A-7	 	Page 3

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	37.	  	Approve any price approvals on discrepancies.	  		  	X
				
	38.	  	Provide content for the e-commerce portals.	  		  	X
				
	39.	  	Gather and transmit to Service Provider new customer information to allow Service Provider to perform appropriate system setup.	  		  	X

  

	3.	SERVICE HOURS 

 Service Provider will provide the applicable Services in accordance with
the following: 
  

	 	(a)	Customer service and support are available during Service Provider regional business hours, except as mutually agreed otherwise by the Parties. 

 

	 	(b)	After hours service and support are available to facilitate emergency shipments. 

  

	4.	SERVICE STANDARDS 

 Unless otherwise specified in the Agreement or any Schedule, the
Services under this Agreement will initially be performed in substantially the same manner (including historical usage levels and geographic provisioning) that such Services were generally performed by Service Provider immediately prior to the 2nd Amendment Date, and thereafter will continue to be performed in substantially the same manner (including proportionate usage levels and geographies) as Service Provider generally performs such
services for its own retained businesses, except to the extent such Services differ because of the need to follow legal corporate formalities and to keep Recipient Data separate from Service Provider data. In no event will Service Provider be
required to make any customization to the Services (or Service Provider’s associated Systems or processes) that are unique to the Recipients, beyond the customizations that Service Provider elects to make to support the Service Provider Systems
and work processes, except for customizations that are expressly agreed upon in accordance with this Agreement or, subject to Section 3.1(f) to the Agreement, customizations that are required by applicable Laws. To the extent
Customer or any Recipient requests Services that exceed or fall below the usage levels as of the 2nd Amendment Date, as may be modified by the Agreement, and Service Provider agrees to provide
such Services, such increase or reduction may constitute a Price Adjustment Event in Schedule C to the Agreement. In such event, Service Provider will provide Customer with reasonable supporting information about the increased or
decreased usage level together with the associated change to the charges. To the extent Customer or any Recipient requests Services that exceed geographic provisioning of the Services as of the
2nd Amendment Date, as may be modified by the Agreement, and Service Provider agrees to provide such Services, such Services shall constitute Additional Services, as applicable. The Recipients
shall comply in all material respects with Service Provider’s applicable work processes, policies and procedures and any applicable terms and conditions of third party suppliers, to the extent that Service Provider has provided Customer with
written notice of such work processes, policies and procedures and/or third party supplier terms and conditions. 

  

					
	DOW CONFIDENTIAL	 	Schedule A-7	 	Page 4

	5.	KEY PERFORMANCE INDICATORS 

 Service Provider’s performance will be measured against
Key Performance Indicators and associated criteria (“KPIs”) which shall be mutually agreed upon by the Parties within six (6) months after the 2nd Amendment Date, and
thereafter set forth in Customer Service Guidelines. The KPIs shall be subject to periodic review as provided in Section 5 of Schedule F. If Service Provider is required to implement additional measurement and
monitoring tools for KPIs requested by Customer, such addition shall be added in accordance with the provisions of Article 3 of the Agreement. 

  

					
	DOW CONFIDENTIAL	 	Schedule A-7	 	Page 5

 Schedule A-8 

Statement of Work – Six Sigma Services 
  

	1.	INTRODUCTION 

 This Schedule A-8 (this “Statement of
Work”) is attached to and incorporated by reference in that certain Second Amended and Restated Master Outsourcing Services Agreement by and between Service Provider and Customer dated June 1, 2013 (the “Agreement”).

 The Six Sigma Services marked below with an asterisk (*) are dependent on Service Provider Systems as a critical enabling tool and
cannot be provided by Service Provider if Recipient migrates away from the Service Provider Systems. 
  

	2.	RESPONSIBILITY MATRIX FOR BASE SERVICES 

 The responsibility matrix set forth below
indicates who is accountable for listed processes, activities and tasks as part of the Base Services for Six Sigma Services. 
  

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	 2.1    Six Sigma Information

				
	1.	  	Provide access to Six Sigma information on offerings and current Six Sigma tools and templates, which enable Recipients to request optional Six Sigma Services from Service Provider’s current offerings of training, testing,
certification, and Six Sigma consulting and expertise resources.	  	X	  	
				
	2.	  	Recipient personnel may not duplicate or utilize Service Provider’s Six Sigma material for any other purpose.	  		  	X
		
	3.	  	 Limitations on Services:
  

Service Provider retains all rights to Six Sigma materials.

  

	3.	EXCLUDED SERVICES 

 In addition to any other activities designated as excluded elsewhere
in this Statement of Work, the following activities are not included within the scope of Services provided under this Statement of Work: 
  

	 	3.1	Access to Service Provider’s internal web sites; 

  

	 	3.2	Use of Service Provider’s portfolio database; 

  

	 	3.3	Access to certification tracking tool; 

  

	 	3.4	Financial analysis or tracking; 

  

	 	3.5	JMP software licenses; and 

  

	 	3.6	Provision of access to the on-line Black Belt (“BB”) and Green Belt Project Leader (“GBPL”) skill tests used as part of a certification process. 

  

					
	DOW CONFIDENTIAL	 	Schedule A-8	 	Page 1

	4.	SERVICE STANDARDS 

 Unless otherwise specified in the Agreement or any Schedule, the
Services under this Agreement will initially be performed in substantially the same manner (including historical usage levels and geographic provisioning) that such Services were generally performed by Service Provider immediately prior to the 2nd
Amendment Date, and thereafter will continue to be performed in substantially the same manner (including proportionate usage levels and geographies) as Service Provider generally performs such services for its own retained businesses, except to the
extent such Services differ because of the need to follow legal corporate formalities and to keep Recipient Data separate from Service Provider data. In no event will Service Provider be required to make any customization to the Services (or Service
Provider’s associated Systems or processes) that are unique to the Recipients, beyond the customizations that Service Provider elects to make to support the Service Provider Systems and work processes, except for customizations that are
expressly agreed upon in accordance with this Agreement or, subject to Section 3.1(f) to the Agreement, customizations that are required by applicable Laws. To the extent Customer or any Recipient requests Services that exceed or
fall below the usage levels as of the 2nd Amendment Date, as may be modified by the Agreement, and Service Provider agrees to provide such Services, such increase or reduction may constitute a
Price Adjustment Event in Schedule C to the Agreement. In such event, Service Provider will provide Customer with reasonable supporting information about the increased or decreased usage level together with the associated change to the
charges. To the extent Customer or any Recipient requests Services that exceed geographic provisioning of the Services as of the 2nd Amendment Date, as may be modified by the Agreement, and
Service Provider agrees to provide such Services, such Services shall constitute Additional Services, as applicable. The Recipients shall comply in all material respects with Service Provider’s applicable work processes, policies and procedures
and any applicable terms and conditions of third party suppliers, to the extent that Service Provider has provided Customer with written notice of such work processes, policies and procedures and/or third party supplier terms and conditions. 

 

	5.	KEY PERFORMANCE INDICATORS 

 Service Provider’s performance will be measured against
Key Performance Indicators and associated criteria (“KPIs”) which shall be mutually agreed upon by the Parties within six (6) months after the 2nd Amendment Date, and
thereafter set forth in Six Sigma Services Guidelines. The KPIs shall be subject to periodic review as provided in Section 5 of Schedule F. If Service Provider is required to implement additional measurement and
monitoring tools for KPIs requested by Customer, such addition shall be added in accordance with the provisions of Article 3 of the Agreement. 

  

					
	DOW CONFIDENTIAL	 	Schedule A-9	 	Page 2

 Schedule A-9 

Statement of Work – Public Affairs Services 
  

	1.	INTRODUCTION 

  

	 	1.1	General. This Schedule A-9 (this “Statement of Work”) is attached to and incorporated by reference in that certain Second Amended and Restated Master Outsourcing Services Agreement
by and between Service Provider and Customer dated June 1, 2013 (the “Agreement”). 

 The Public Affairs
Services marked below with an asterisk (*) are dependent on Service Provider Systems as a critical enabling tool and cannot be provided by Service Provider if Recipient migrates away from the Service Provider Systems. 

 

	 	1.2	Definitions. 

  

	 	(a)	The following definitions are applicable to this Statement of Work: 

  

	 	(i)	“Intranet” means the internal website that is restricted to use by employees and approved contractors of Recipient. 

 

	 	(ii)	“Recipient Public Affairs Department” means the public affairs department inside the Recipient organization. 

  

	2.	RESPONSIBILITY MATRIX FOR BASE SERVICES 

 The responsibility matrix set forth below indicates who is
accountable for listed processes, activities and tasks as part of the Base Services for Public Affairs Services. 
  

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	 2.1    Internet Project Manager and Content Management*

				
	1.	  	Provide website design and build, technology, technical support and implementation in order to build and support Recipient’s public website.	  	X	  	
				
	2.	  	Provide acquisition and management of new domain names.	  	X	  	
				
	3.	  	Provide content management and ongoing updates to content for Recipient’s public website.	  	X	  	
				
	4.	  	Work with Recipient Public Affairs Department to understand the external communication strategies and develop the appropriate online/digital communication strategies.	  	X	  	
				
	5.	  	Assist the Recipient Public Affairs Department in the management of resources to implement and measure the success of the online business objectives.	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-9	 	Page 1

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	6.	  	Provide technical support to the Recipient Public Affairs Department with respect to implementation and execution of critical components of the overall web/digital plan, including providing technical support for specific corporate,
business, product, and commercial Internet websites.	  	X	  	
				
	7.	  	Verify that all sites comply with appropriate Internet standards.	  	X	  	
				
	8.	  	Develop taxonomy and website programming.	  	X	  	
				
	9.	  	Implement Internet website changes.	  	X	  	
				
	10.	  	Manage literature archive architecture and form number assignments.	  	X	  	
				
	11.	  	Implement website translations, in cooperation with communications assistants and managers.	  	X	  	
				
	12.	  	Proactively optimize the website for searchability.	  	X	  	
				
	13.	  	Collect and report qualitative and/or quantitative analytic web data.	  	X	  	
				
	14.	  	Execute defined portfolio web strategy tactics and tools.	  	X	  	
				
	15.	  	Work in cooperation with the Recipient Public Affairs Department to develop and execute the following e-marketing activities: search engine marketing and e-newsletters (and no other e-marketing activities).	  	X	  	
				
	16.	  	Monitor and report on developing technologies in e-spaces and applicability to online programs for strategic use only (Recipient shall bear responsibility for any associated implementation).	  	X	  	
				
	17.	  	Dedicate reasonable resources (financial and/or human) for the ongoing management and development of content and messaging for the website.	  		  	X
				
	18.	  	Abide by Service Provider’s policies, guidelines and practices for website/Internet access and use, including the use of Service Provider’s supplier(s) for Internet site support.	  		  	X
	
	 2.2    Intranet Project Management and Content Management* (Highly Integrated)

				
	19.	  	Develop and manage a Recipient Intranet site within the Service Provider infrastructure to support internal communication with Recipient employees.	  	X	  	
				
	20.	  	Provide content management for such Intranet site.	  	X	  	
				
	21.	  	Work with the Recipient Public Affairs Department to understand the employee communication strategies and develop the appropriate Intranet and employee communications tools.	  	X	  	
				
	22.	  	Assist Recipient in the management of resources to implement and measure the success of the employee communications objectives.	  	X	  	
				
	23.	  	Provide technical and content support to the Recipient Public Affairs Department to implement and execute critical components of the overall Intranet plan, including providing technical support for specific corporate, business,
product, and Intranet websites.	  	X	  	

  

					
	DOW CONFIDENTIAL	 	Schedule A-9	 	Page 2

							
	 Item
	  	 Base Services
	  	 Service

Provider
	  	 Recipient

	24.	  	Verify that all sites comply with appropriate Intranet standards.	  	X	  	
				
	25.	  	Perform taxonomy development and website programming.	  	X	  	
				
	26.	  	Coordinate website translations, in cooperation with communications assistants and managers.	  	X	  	
				
	27.	  	Proactively optimize the Intranet website.	  	X	  	
				
	28.	  	Collect and report qualitative and/or quantitative analytic web data.	  	X	  	
				
	29.	  	Execute defined portfolio web strategy tactics and tools.	  	X	  	
				
	30.	  	Monitor and report on developing technologies in e-spaces and applicability to online programs.	  	X	  	
				
	31.	  	Dedicate reasonable resources (financial and/or human) for the ongoing management and development of content and messaging for the Intranet website.	  		  	X
				
	32.	  	Abide by Service Provider’s policies, guidelines and practices for Intranet access and use, including the use of Service Provider’s suppliers) for Intranet site support.	  		  	X
	
	 2.3    Literature Archive

				
	33.	  	Provide access to the literature archive System and related System support.	  	X	  	
				
	34.	  	Develop the messages and content for Recipient literature and other programs.	  		  	X
				
	35.	  	Provide and manage the content of Recipient literature documents in the literature archive.	  		  	X

  

	3.	EXCLUDED SERVICES 

 The following activities are not included within the scope of
Services provided under this Statement of Work: 
  

	 	(a)	Services or support from The Dow Chemical Company Foundation; 

  

	 	(b)	Donation administration in the Service Provider donations database and systems; 

  

	 	(c)	Public affairs services such as corporate communications and branding, marketing communications; 

  

	 	(d)	Access to Service Provider video programming content; and 

  

	 	(e)	Providing geographic/site Public Affairs Services for Recipient Facilities that are not located inside Service Provider Facilities. 

  

					
	DOW CONFIDENTIAL	 	Schedule A-9	 	Page 3

	4.	SERVICE STANDARDS 

 Unless otherwise specified in the Agreement or any Schedule, the
Services under this Agreement will initially be performed in substantially the same manner (including historical usage levels and geographic provisioning) that such Services were generally performed by Service Provider immediately prior to the 2nd Amendment Date, and thereafter will continue to be performed in substantially the same manner (including proportionate usage levels and geographies) as Service Provider generally performs such
services for its own retained businesses, except to the extent such Services differ because of the need to follow legal corporate formalities and to keep Recipient Data separate from Service Provider data. In no event will Service Provider be
required to make any customization to the Services (or Service Provider’s associated Systems or processes) that are unique to the Recipients, beyond the customizations that Service Provider elects to make to support the Service Provider Systems
and work processes, except for customizations that are expressly agreed upon in accordance with this Agreement or, subject to Section 3.1(f) of the Agreement, customizations that are required by applicable Laws. To the extent
Customer or any Recipient requests Services that exceed or fall below the usage levels as of the 2nd Amendment Date, as may be modified by the Agreement, and Service Provider agrees to provide
such Services, such increase or reduction may constitute a Price Adjustment Event in Schedule C of the Agreement. In such event, Service Provider will provide Customer with reasonable supporting information about the increased or
decreased usage level together with the associated change to the charges. To the extent Customer or any Recipient requests Services that exceed geographic provisioning of the Services as of the
2nd Amendment Date, as may be modified by the Agreement, and Service Provider agrees to provide such Services, such Services shall constitute Additional Services, as applicable. The Recipients
shall comply in all material respects with Service Provider’s applicable work processes, policies and procedures and any applicable terms and conditions of third party suppliers, to the extent that Service Provider has provided Customer with
written notice of such work processes, policies and procedures and/or third party supplier terms and conditions. 
  

	5.	KEY PERFORMANCE INDICATORS 

 Service Provider’s performance will be measured against
Key Performance Indicators and associated criteria (“KPIs”) which shall be mutually agreed upon by the Parties within six (6) months after the 2nd Amendment Date, and
thereafter set forth in Public Affairs Services Guidelines. The KPIs shall be subject to periodic review as provided in Section 5 of Schedule F. If Service Provider is required to implement additional measurement and
monitoring tools for KPIs requested by Customer, such addition shall be added in accordance with the provisions of Article 3 of the Agreement. 

  

					
	DOW CONFIDENTIAL	 	Schedule A-9	 	Page 4

 Schedule B 

List of Recipients and Supported Facilities 

Recipients, as of the 2nd Amendment Date, shall include the legal entities listed in the table below as
such entities operate at the locations listed in Attachment B-1 (List of Supported Facilities) hereto. In the event of a conflict between this list and Section 3.1(b) of the Agreement, the Agreement terms shall
control. This Schedule B may be updated from time to time by mutual agreement of the Parties or in accordance with Section 3.1(b) of the Agreement. 

For avoidance of doubt, the Parties acknowledge and agree that: (i) Americas Styrenics LLC (“AmSty”) is not a Recipient;
(ii) Service Provider shall not provide Services to AmSty except as otherwise expressly agreed upon in writing by Service Provider; and (iii) any transfer of the majority of the interests in Customer, any Recipient or Recipient’s
Facility or business to AmSty will be subject to the provisions of Section 14.3 (Service Provider’s Right to Terminate for Change of Control). 

In addition, Customer may receive certain other limited services related to consolidated financial reporting and accounts payable services under applicable
SOWs for certain non-operating Styron companies that are not Recipients for any purposes under the Agreement, including specifically rights to the Portability Package described in Section 7.4 of the Agreement (“Other Reporting
Entities”). Customer will inform Service Provider about changes to the list of Other Reporting Entities, which as of the 2nd Amendment Date are limited to the following: [*****] 

RECIPIENTS AS OF THE
2ND AMENDMENT EFFECTIVE DATE

  

	
	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

  

					
	DOW CONFIDENTIAL	 	Schedule B	 	Page 1

	
	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

	 [*****]

  

					
	DOW CONFIDENTIAL	 	Schedule B	 	Page 2

 Attachment B-1 

List of Supported Facilities 
  

															
	 IT Facility
Code
	 	 Facility Name
	 	 Facility Designation
	 	 Country
	 	 Facility Address
	 	 City
	 	 State Province
	 	 Postal

Code

	US001	 	Allyns Point	 	Manufacturing	 	USA	 	1761 Rte 12	 	Gales Ferry	 	CT	 	6335
	AU001	 	Altona	 	Manufacturing	 	Australia	 	 541-583 Kororoit Creek
 Road, Altona
	 	Altona	 	Victoria	 	3018
	DE003	 	Boehlen	 	Manufacturing	 	Germany	 	 Dow Olefinverbund GmbH
 Werkstr. 04564 Boehlen
Germany
	 	Boehlen	 		 	4564
	BR030	 	BPSC Sao Paulo	 	Admin	 	Brazil	 	 Rua Alexandre Dumas,
 1671 - Sao Paulo,
SP
	 	São Paulo	 	São Paulo	 	04717-903
	US019	 	Dalton	 	Manufacturing	 	USA	 	1468 Prosser Drive	 	Dalton	 	GA	 	30720
	US030	 	Freeport Plants	 	Manufacturing	 	USA	 	 2301 N. Brazosport Blvd
 Freeport, TX
	 	Freeport	 	TX	 	77541
	BR016	 	Guaruja	 	Admin	 	Brazil	 	Av. Santos Dumont, 4444	 	Guaruja	 	SP	 	11460-902
	FI001	 	Hamina	 	Manufacturing	 	Finland	 	 Dow Suomi OY
 Palokankaantie 1 49461

Hamina Finland
	 	Hamina	 		 	49461
	HK004	 	Hong Kong - Tsing Yi	 	Manufacturing	 	Hong Kong	 	 40 - 50 Tsing Yi Road
 Tsing Yi Island
N.T
	 	Hong Kong	 		 	
	TW001	 	HsinChu	 	Manufacturing	 	Taiwan	 	 17 Ren Jen Road, Hsinchu
 Industrial Park,
Hukou
	 	HsinChu	 		 	303
	ID001	 	Jakarta - GKBI	 	Sales	 	Indonesia	 	 Wisma GKBI 20th Floor
 Suite 2001 Jl. Jend.

Sudirman no. 28
	 	Jakarta	 	DKI	 	10210
	BR006	 	Limao (ex Branco)	 	Manufacturing	 	Brazil	 	 Rua Manoel Pinto de
 Carvalho, 229/283 -
Bairro
 do Limao
	 	São Paulo	 	São Paulo	 	02712-120
	IT004	 	Livorno	 	Manufacturing	 	Italy	 	 Dow Italia s.r.l., Via Largo
 Galvani 34,
57123
 Livorno, Italy
	 	Livorno	 	LI	 	57123

  

					
	DOW CONFIDENTIAL	 	Attachment B-1	 	Page 1

															
	 IT Facility
Code
	 	 Facility Name
	 	 Facility Designation
	 	 Country
	 	 Facility Address
	 	 City
	 	 State Province
	 	 Postal

Code

	ES002	 	Madrid	 	Customer Service Center	 	Spain	 	 Dow Chemical Iberica
 S.L., C/ Ribera del
Loira,
 4-6 4th floor, 28042
 Madrid
	 	Madrid	 	Madrid	 	28042
	ID004	 	Merak	 	Manufacturing	 	Indonesia	 	 Jl. Raya Jakarta - Merak
 KM 117.5
	 	Merak	 	Banten	 	42438
	US063	 	Midland	 	Admin	 	USA	 	 2030 Dow Center / 2020
 Abbott Rd
	 	Midland	 	MI	 	48642
	IT005	 	Milan	 	Customer Service Center	 	Italy	 	Viale Certosa 2	 	Milan	 	MI	 	20151
	JP009	 	 Niihama - Sumika Styron
 Polycarbonate Ltd.
(SSPC)
	 	Manufacturing	 	Japan	 	 10-2 Kikumoto-cho
 2-chome
	 	Niihama	 	Ehime-ken	 	792-0801
	SE001	 	Norrkoping	 	Manufacturing	 	Sweden	 	 Dow Sverige AB
 Ramshaellsvaegen 2 Box

783 S-60117 Norrkoeping
 Sweden
	 	Norrkoping	 		 	60117
	JP029	 	 Osaka - Sumika Styron
 Polycarbonate
	 	R&D	 	Japan	 	 c/o Sumitomo Kagaku
 Kenkyujyo 5-gokan, 1-98

Kasugadenaka 3-chome
 Konohana-ku
	 	Osaka	 	Osaka-fu	 	569-1046
	DE010	 	Rheinmunster - Rhine Center	 	Manufacturing	 	Germany	 	 WERK
 RHEINMUENSTER,

INDUSTRIESTRASSE 1
 77836

Germany
	 	Rheinmunster	 		 	77836
	CH004	 	Samstagern	 	Admin R&D	 	Switzerland	 	 Styron Europe GmbH,
 Pilot Coater,

Weberruetistrasse 13,
 CH-8833 Samstagern,

Switzerland
	 	Samstagern	 	ZH	 	8833
	DE012	 	Schkopau	 	Manufacturing	 	Germany	 	 Werk Schkopau,
 Postanschrift PF
	 	Schkopau	 		 	6258
	DE013	 	Schwalbach	 	Admin	 	Germany	 	Am Kronberger Hang 4	 	Schwalbach	 		 	65824
	DE014	 	Stade	 	Manufacturing	 	Germany	 	Bützflethersand 1	 	Stade	 	 NIEDERSACHS
 EN
	 	21677

  

					
	DOW CONFIDENTIAL	 	Schedule B	 	Page 2

															
	 IT Facility
Code
	 	 Facility Name
	 	 Facility Designation
	 	 Country
	 	 Facility Address
	 	 City
	 	 State Province
	 	 Postal

Code

	US481	 	Styron Auburn Hills	 	Admin	 	USA	 	691 N. Squirrel Road Suite 200	 	Auburn Hills	 	MI	 	
	US485	 	Styron Corporate Headquarters	 	Admin	 	USA	 	 1000 Chesterbrook Blvd,
 Suite 300
	 	Berwyn	 	PA	 	19312
	CH015	 	 Styron European
 Headquarters

Horgen
	 	Admin	 	Switzerland	 	Zugerstrasse 231	 	Horgen	 	ZH	 	8180
	CN072	 	Styron Guangzhou Sales Office	 	Admin	 	China	 	 Room 1105, Poly Center,
 No.5 Linjiang
Avenue,
 Pearl River New City,
 Guangzhou, P.R.C
	 	Guangdong	 	Guangzhou	 	
	HK010	 	Styron Hong Kong	 	Admin	 	Hong Kong	 	 Suite 3401-02 34/F,
 Central Plaza 18
Harbour
 Road Hong Kong
	 		 		 	
	TR008	 	Styron Istanbul	 	Sales	 	Turkey	 	 Styron Turkiye Kimya
 Sanayi ve Ticaret Ltd,
Lda
 Bayar Cad. Sehit Mehmet
 Fatih Öngül Sok.
Odak
 Plaza A Blok No:5 Kat:
 3 - Second Floor.
	 	Istanbul	 		 	81090
	GB053	 	Styron Kings Lynn	 	Admin	 	United Kingdom	 	 Office Suite 21C The
 Granaries Nelson
Street
	 	Kings Lynn	 		 	PE30 5DY
		 	Styron Hellas	 		 	Greece	 	Perikleous 13	 	Athens	 		 	10563
	MX014	 	Styron Mexico City	 	Admin	 	Mexico	 	 Montes Urales 770, Office
 301 Colonia Lomas
de
 Chapultepec, C.P. 11000,
 México, D.F
	 	Mexico City	 	DF	 	11000
	US483	 	Styron Midland Operating Center	 	Admin	 	USA	 	414 Townsend	 	Midland	 	MI	 	48640
	US482	 	Styron Midland Service Center	 	Admin	 	USA	 	233 Larkin Street	 	Midland	 	MI	 	48640
	FR035	 	Styron Paris-La Defense	 	Sales	 	France	 	 Regus Tour Arlane 5,
 Place de la Pyramide
Tour
 Ariane La Defense 9
	 	 Paris - La
 Defense
	 		 	92088

  

					
	DOW CONFIDENTIAL	 	Schedule B	 	Page 3

															
	 IT Facility
Code
	 	 Facility Name
	 	 Facility Designation
	 	 Country
	 	 Facility Address
	 	 City
	 	 State Province
	 	 Postal

Code

	CN071	 	Styron Shanghai	 	Admin	 	China	 	 Block 10, No. 68, Hua
 Tuo Road
Shanghai
	 	Shanghai	 	Shanghai	 	201203
	SG022	 	Styron Singapore Pte Ltd	 	Admin	 	Singapore	 	 3 Killiney Road #07-08/09
 Winsland House 1

Singapore 239519
	 	Singapore	 	Singapore	 	99447
	TW018	 	Styron Taipei office	 	Sales	 	Taiwan	 	8F, No.2 Sec.1 Tun-Hua S. Road	 	Taipei	 		 	10506
	AU005	 	Sydney	 	Sales	 	Australia	 	 Level 5, 20 Rodborough
 Road, Frenchs
Forest
	 	Sydney	 	New South Wales	 	2086
	NL005	 	Terneuzen	 	Manufacturing	 	Netherlands	 	 Dow Benelux BV
 Havennummer 465 Herbert

H. Dowweg 5 4542 NM
 Hoek the Netherlands
	 	Terneuzen	 	Zeeland	 	4542 NM
	BE003	 	Tessenderlo	 	Manufacturing	 	Belgium	 	 Dow Benelux B.V.
 Havenlaan 7 B-3980

Tessenderlo Belgium
	 	Tessenderlo	 		 	3980
	JP019	 	 Tokyo - Sumika
 Styron

Polycarbonate Ltd.
	 	Admin	 	Japan	 	 5/F, Nakajima Building;
 8-8 Nihonbashi
Kabuto-cho,
 Chuo-ku
	 	Tokyo	 	 Tokyo
 Metropolitan
	 	103-0026
	KR005	 	Ulsan	 	Manufacturing	 	South Korea	 	 453 Yongjam-dong,
 Nam-ku
	 	Ulsan	 		 	680-070
	PL004	 	Warsaw Sales	 	Sales	 	Poland	 	 Dow Polska SP.Z.O.O.
 Office Park -

Domaniewska 50 A PL
 02-672 Warsaw Poland
	 	Warsaw	 		 	PL-02-672
	CN017	 	Zhangjiagang	 	Manufacturing	 	China	 	 Jiangsu Tangtze River
 International
Chemical
 Industry Park, 3 Nanjing
 Road
	 	Zhang Jia Gang	 	jiangsu	 	215633

  

					
	DOW CONFIDENTIAL	 	Schedule B	 	Page 4

 Schedule C 

Pricing 
  

	1.	INTRODUCTION 

 This Schedule C (this “Schedule”) is
incorporated by reference and attached to the Second Amended and Restated Master Outsourcing Services Agreement by and between Service Provider and Customer dated June 1, 2013 (the “Agreement”). 

 

	 	1.1	Charges. This Schedule C describes the Charges, and the methodologies for their calculation, with respect to the Services. 

 

	 	1.2	Order of Precedence. The Parties acknowledge that certain obligations may be set forth in both this Schedule C and elsewhere in the Agreement, and in the event of a conflict, such conflict shall be
resolved in accordance with Section 15.18 of the Agreement. 

  

	 	1.3	Section and Article References. Unless otherwise specified, Section references in this Schedule C refer to the Sections of this Schedule C. 

 

	 	1.4	Definitions. Capitalized terms have the meanings assigned below. Any other capitalized terms used and not otherwise defined in this Schedule C have the meanings given them in the Agreement.

  

	 	(a)	“Alternate Component” means the non-information technology cost components of the Monthly Service Charge. 

  

	 	(b)	“Alternate Inflation Index” means the most recent United States Employment Cost Index at the time such index is referenced. 

 

	 	(c)	“Business Change Event” means any of the following that have a material impact on the cost to Service Provider of providing the Services: 

 

	 	(i)	divestiture, material expansion or closure of any production site of any Recipient; or 

  

	 	(ii)	an increase or decrease in the production capacity by more than [*****] percent ([*****]%) of any production site of any Recipient. 

 

	 	(d)	“Charges” means: 

  

	 	(i)	the Monthly Service Charge; 

  

	 	(ii)	the Enterprise Resource Planning Upgrade Charge; 

  

	 	(iii)	the charges for Additional Services that may be agreed upon by the Parties from time to time; and 

  

	 	(iv)	the charges for Disengagement Services. 

  

					
	DOW CONFIDENTIAL	 	Schedule C	 	Page 1

	 	(e)	“IT Component” means the information technology cost components of the Monthly Service Charge. 

  

	 	(f)	“IT Inflation Index” means the most recent United States Consumer Price Index for Information Technology, Hardware and Services at the time such index is referenced. 

 

	 	(g)	“Monthly Service Charge” means the monthly Charge for Base Services, which shall be applicable from the 2nd Amendment Date until the end of the Term,
as such Charges are listed on Attachment C-1 and may be adjusted in accordance with this Schedule C. The Monthly Service Charges do not include any Charges for: (i) Additional Services that may be agreed upon by the
Parties from time to time, (ii) the Enterprise Resource Planning Upgrade, or (iii) Disengagement Services. 

  

	 	(h)	“Price Adjustment Event” means any of the following: 

  

	 	(i)	a Business Change Event occurs; 

  

	 	(ii)	the Parties agree pursuant to Section 3.1(e), Section 3.1(f) or Article 14 of the Agreement to remove certain Services; or 

 

	 	(iii)	Customer or any Recipient requests Services that exceed or fall below the historical usage levels of the business as of the 2nd Amendment Date, and such increase or
decrease has a material impact on the cost to Service Provider of providing the Services. 

  

	 	(i)	“Price Adjustment Process” means the process described in Section 3.4 of this Schedule C and for adjusting the Monthly Service Charge in connection with a Price
Adjustment Event to reflect any changes to Service Provider’s costs of providing Services. 

  

	 	1.5	General. 

  

	 	(a)	Unless specifically stated otherwise, each Party will be financially responsible for all costs and expenses associated with performing its responsibilities under this Agreement. 

 

	 	(b)	Unless the Parties otherwise agree, for the purpose of calculating Charges, any Services that start on a day other than the first day of a month or are discontinued before the last day of a month shall be prorated for
such month. 

  

	 	1.6	Attachments. Attached to this Schedule C are the following Attachments: 

Attachment C-1 – Business Services Price Schedule 

  

					
	DOW CONFIDENTIAL	 	Schedule C	 	Page 2

 Attachment C-2 – Termination Charges 

 

	2.	COMMENCEMENT OF CHARGES. 

 The Monthly Service Charges will begin on the 2nd Amendment and are set forth in Attachment C-1. The ERP Upgrade Service Charge will begin on the date described in Schedule D. Charges for Additional Services and the
Disengagement Services (other than the ongoing Services that continue during the disengagement period) shall begin on the date specified in the applicable Supplement. For avoidance of doubt, Customer will remain responsible for the Charges for
ongoing Services during the period of disengagement, which shall be the same as the Charges for the ongoing Services otherwise provided for in this Agreement. 
  

	3.	PRICING METHODOLOGY. 

  

	 	3.1	Monthly Service Charges. All Monthly Service Charges are fixed, and will only be adjusted in accordance with the Price Adjustment Process, Section 3.5 (Inflation Adjustment) of this
Schedule C, or as may be otherwise agreed upon in writing by the Parties pursuant to the other provisions of this Agreement. 

  

	 	3.2	Additional Services. Charges for Additional Services will be set forth in the applicable Supplement for such Services. 

  

	 	3.3	Travel Expenses. Unless specified otherwise, the Charges set forth in this Schedule C and in Schedule D and attachments thereto include the travel and living expenses for travel of
Service Provider Personnel in the performance of the Base Services and the ERP Upgrade in the normal course of Service Provider’s business. Customer shall reimburse Service Provider for travel and living expenses for travel in connection with
performance of Base Services, the ERP Upgrade and other Services that are outside of Service Provider’s normal course of business and, unless otherwise agreed in the applicable Supplement, for all Additional Services and Disengagement Services.

  

	 	3.4	Price Adjustment Process. The Price Adjustment Process described below will be followed by the Parties upon either Party’s written request in the event of a Price Adjustment Event. The Price Adjustment
Process for Business Change Events is subject to any approval right or termination right that Service Provider may have with respect to such change in Services pursuant to Article 3 or 14 of the Agreement.

  

	 	(a)	The Price Adjustment Process will be initiated immediately following a Price Adjustment Event and the resulting change to the Charges will take effect as soon as practical and will be retroactive to the point in time
that the Price Adjustment Event began to impact Service Provider’s costs. 

  

	 	(b)	 Unless the Parties mutually agree otherwise, during the Price Adjustment Process, Service Provider will determine the impact of the Price Adjustment
Event on Service Provider’s cost of providing the Services 

  

					
	DOW CONFIDENTIAL	 	Schedule C	 	Page 3

	 	
immediately after the Price Adjustment Event, as compared to Service Provider’s cost of providing the Services immediately prior to the Price Adjustment Event, and adjust the Charges on a
pro rata basis consistent with the change in Service Provider’s cost. 

 In such event, Service Provider will provide
Customer with reasonable supporting information about the change in usage requirements resulting from such Price Adjustment Event together with the associated change to the charges, provided Service Provider shall not have any obligation to disclose
its costs to Customer, provided that Customer shall have the right to audit the adjustment determined under this provision pursuant to Section 5.3 of the Agreement. 

 

	 	3.5	Inflation Adjustment. 

  

	 	(a)	Commencing on January 1, 2016 and on each anniversary thereafter, Service Provider shall adjust the Monthly Service Charge as follows: 

 

	 	(i)	The Alternate Component shall be adjusted by an amount equal to [*****] ([*****]) of the percentage increase, if any, in Alternate Inflation Index, unless the percentage increase in Alternate Inflation Index is
greater than [*****]%, in which case the Alternate Component shall be adjusted by an amount equal to the percentage increase in the Alternate Inflation Index minus [*****] percent ([*****]%). The increase in the Alternate Inflation Index
shall be measured since January 1, 2014 in the case the adjustment on January 1, 2016 and thereafter since the date of the last inflation adjustment. 

  

	 	(ii)	The IT Component shall be adjusted by an amount equal to [*****] ([*****]) of the percentage increase, if any, in IT Inflation Index, unless the percentage increase in IT Inflation Index is greater than [*****]%,
in which case the IT Component shall be adjusted by an amount equal to the percentage increase in the IT Inflation Index minus [*****] percent ([*****]%). The increase in the IT Inflation Index shall be measured since January 1, 2014 in
the case the adjustment on January 1, 2016 and thereafter since the date of the last inflation adjustment. 

 In no event
shall the calculation in either inflation calculation result in any decrease of the Monthly Service Charge. 
 Example Inflation
Adjustment: 
 Value of Alternate Inflation Index at prior inflation adjustment: [*****] (illustrative) 

  

					
	DOW CONFIDENTIAL	 	Schedule C	 	Page 4

 Most recent Value of Alternate Inflation Index @ adjustment date: [*****] (illustrative) 

Percentage increase in Alternate Inflation Index =[*****] 

[*****] which is greater than [*****]%, so; 

Alternate Component Adjustment Factor: [*****] 

[*****] 
 Example
Inflation Adjustment: 
 Value of IT Inflation Index at prior inflation adjustment: [*****] (illustrative) 

Most recent Value of IT Inflation Index @ adjustment date: [*****] (illustrative) 

Percentage increase in IT Inflation Index = [*****] 

Percentage increase in IT Inflation Index = [*****] 

IT Component Adjustment Factor: [*****] 

IT Component Adjustment Factor: [*****] 

New Monthly Charge = [*****] 

  

					
	DOW CONFIDENTIAL	 	Schedule C	 	Page 5

 New Monthly Charge = [*****] 

 

	 	(b)	Until the ERP Upgrade is completed, the adjustment described above in Section 3.5(a) shall use the Alternate Inflation Index for both the IT Component and the Alternate Component. 

 

	 	(c)	Commencing on the ERP Upgrade Start Date (as defined in Schedule D), and on each anniversary thereafter until completion of the ERP Upgrade, the remaining ERP Upgrade Service Charge shall be adjusted by an
amount equal to the percentage increase, if any, in Alternate Inflation Index, since September 12, 2012 in the case the adjustment the ERP Upgrade Start Date, and thereafter since the date of the last inflation adjustment. 

 

	 	3.6	Disengagement Services. If requested by Customer, Service Provider will provide Disengagement Services in accordance with Section 14.7 of the Agreement. The price of Disengagement Services
(other than the Services continuing during the disengagement period) shall be documented in a Supplement to Schedule A. 

  

	 	3.7	Termination Charges. The Termination Charges shall be as listed in Attachment C-2. 

  

					
	DOW CONFIDENTIAL	 	Schedule C	 	Page 6

 Attachment C-1: Business Services Price Schedule 

 

									
	Base Services	 
			
	 Functional Service Area
	  	Monthly Service Charge
for 2013 (US$)	 	  	Monthly Service Charge
for 2014 (US$)	 
	 Market Sell Support Services
	  	 	[*****]	  	  	 	[*****]	  
	 Information Technology Services
	  	 	[*****]	  	  	 	[*****]	  
	 Finance Services
	  	 	[*****]	  	  	 	[*****]	  
	 Environmental Health and Safety Services
	  	 	[*****]	  	  	 	[*****]	  
	 Purchasing Services
	  	 	[*****]	  	  	 	[*****]	  
	 Supply Chain Services
	  	 	[*****]	  	  	 	[*****]	  
	 Customer Services
	  	 	[*****]	  	  	 	[*****]	  
	 Six Sigma Services
	  	 	[*****]	  	  	 	[*****]	  
	 Public Affairs Services
	  	 	[*****]	  	  	 	[*****]	  

  

					
	DOW CONFIDENTIAL	 	Attachment C-1	 	Page 1

 Attachment C-2: Termination Charges 

This Attachment C-2 sets forth the Termination Charges applicable to both a full and partial termination of the Services. 

 

	1.	Termination Before Second Anniversary of the 2nd Amendment Date. In the event of termination of the Agreement before the second anniversary of the 2nd Amendment Date in accordance with Section 14.3 of the Agreement, the applicable Termination Charges payable by Customer to Service Provider shall be [*****]. 

 

	2.	Termination of Services other than the ERP Upgrade After Second Anniversary of the 2nd Amendment Date. In the event of termination of the
Services or any portion of the Services (other than the ERP Upgrade) in accordance with Sections 14.1, 14.2(c) or 14.3 of the Agreement after the second anniversary of the 2nd Amendment Date and before expiration of the Initial Term, the applicable Termination Charges payable by Customer to Service Provider shall be calculated in accordance with the following formula:

  

					
	Termination Charges = [*****]
			
	 A
	 	=	 	the annualized Charges attributable to the portion of the Services being terminated (i.e. equal to the amount by which the annual Charges are reduced as a result of such partial termination); and
			
	 B
	 	=	 	the number of Contract Years remaining in the Initial Term.

 For example, if Customer terminates a portion of the Services (other than the ERP Upgrade) with respect to which the
annualized Charges equal $10,000,000, and the termination is effective as of June 15, 2016, then the Termination Charge shall be calculated as follows: 
  

					
	Termination Charges = [*****]
			
	A	  	=	  	[*****]
			
	B	  	=	  	[*****]

					
			
	Termination Charge	  	=	  	[*****]
			
		  	=	  	[*****]

  

					
	DOW CONFIDENTIAL	 	Attachment C-2	 	Page 1

	3.	Termination of the ERP Upgrade After Second Anniversary of the 2nd Amendment Date. In the event of termination of the ERP Upgrade in its entirety or any
portion thereof in accordance with Section 14.1, 14.2(c) or 14.3 of the Agreement after the second anniversary of the 2nd Amendment Date and before
expiration of the Initial Term, the applicable Termination Charges payable by Customer to Service Provider shall be calculated in accordance with the following formula: 

 

					
	Termination Charges = [*****]
			
	X	  	=	  	[*****]

 For example, if Customer terminates a portion of the ERP Upgrade, and the portion of the ERP Upgrade Service
Charge attributable to such terminated portion of the ERP Upgrade equals $18,000,000, then the Termination Charges shall be calculated as follows: 
  

									
	Termination Charges = [*****]
					
	X	  	=	  	[*****]	  		  	

							
				
	Termination Charge	  	=	  	[*****]	  	
				
		  	=	  	[*****]	  	

  

					
	DOW CONFIDENTIAL	 	Attachment C-2	 	Page 2

 Schedule D 

Enterprise Resource Planning Upgrade Services 
  

	1.	Introduction. This ERP Upgrade Services Schedule describes the ERP Upgrade Services that Service Provider will provide to Customer, for use by Customer and the Recipients, upon the terms and conditions set
forth herein. 

  

	2.	Scope. 

  

	 	(a)	This ERP Upgrade will include the implementation of all Recipients’ businesses, plants, and locations implemented within the SAP R/2 environment as of September 16, 2012 to the new SAP Business Suite and
Netweaver architecture. 

  

	 	(b)	The core components available to be included as part of the ERP Upgrade for Styron include any components that are included as part of the ERP upgrade that Dow implements for its own business as of the ERP Upgrade Start
Date (“Available Core Components”). Exhibit D-2 contains the current list of components that Dow plans to implement for itself as of the 2nd Amendment Date; it being
understood that such list may change prior to the ERP Upgrade Start Date. The ERP Upgrade will include the implementation of (i) the Available Core Components included in the finalized scope of the ERP Upgrade Project (“Core ERP
Upgrade Components”), and (ii) any other components that are included in the finalized scope of the ERP Upgrade Project that are not among the Available Core Components (“Optional ERP Upgrade Components”).

  

	 	(c)	The ERP Upgrade must maintain interfaces that are in place as of the ERP Upgrade Start Date between R/2 ERP system and the Styron applications listed in IT SOW Attachment 2 and Attachment 3
so long as they are required after the ERP Upgrade Start Date. 

  

	 	(d)	Scope finalization will be mutually agreed by both Service Provider and Customer during the Blueprinting Phase of the ERP Upgrade Project. 

 

	3.	Schedule. 

  

	 	(a)	Service Provider shall commence performance of the ERP Upgrade Services on the date specified by Customer in a written notice to Service Provider (“ERP Upgrade Start Date”), which notice shall be given
by Customer to Service Provider at least [*****] ([*****]) months before the ERP Upgrade Start Date. 

  

	 	(b)	The Parties hereby agree that Customer does not have the right to select and shall not select, the ERP Upgrade Start Date later than [*****]; provided that the Parties may mutually agree otherwise solely if Service
Provider fails to successfully implement the ERP Upgrade for itself in North America or Europe of similar or greater scale and complexity as Customer on or before [*****]. 

 

	 	(c)	In the event that the ERP Upgrade Services do not commence before [*****] (or a later date mutually agreed upon by the Parties pursuant to Section 2(b)), the provisions of Section 3.5(b) of
the Agreement shall apply. 

  

					
	DOW CONFIDENTIAL	 	Schedule D	 	Page 1

	4.	Service Provider’s Obligations. 

  

	 	(a)	Service Provider shall initiate the ERP Upgrade Services upon receipt of Customer’s written notice of the ERP Upgrade Start Date in accordance with the provisions of Section 2. 

 

	 	(b)	Service Provider shall perform the ERP Upgrade Services in substantially the same manner as similar projects are performed by Service Provider for itself and its Affiliates. 

 

	 	(c)	Service Provider will manage the ERP Upgrade Services using Service Provider’s Project and Support Center (“PSC”) resources, leveraging a standard project methodology (“Project Delivery
Methodology” or “PDM”). The PDM methodology follows a phase-based project delivery approach that includes the activities set forth in Schedule D-1. 

 

	 	(d)	Service Provider will develop and implement Customer’s ERP Upgrade on Equipment in Service Provider’s data center(s) using Service Provider’s leveraged development lifecycle (i.e., development, product
test, quality assurance, staging/training, and performance test). Unless the Parties mutually agree otherwise, the Customer SAP Business Suite and Netweaver production components will exist in a separate single instance. Where commercially
reasonable and technically feasible, certain identified third party application production environments will also exist in a separate single instance. 

  

	 	(e)	Service Provider will provide a dedicated project manager, leveraged technical, application support, and functional subject matter experts resources with prior ERP upgrade experience for Service Provider in order to
perform ERP Upgrade Services. 

  

	 	(f)	Service Provider will not co-mingle Recipients’ data within the ERP environment with any other data not related to the Recipients’ businesses unless the Parties otherwise mutually agree. 

 

	5.	Customer’s Obligations. The Parties acknowledge and agree that Service Provider’s ability to perform the ERP Upgrade Services is reliant, at a minimum, on Customer performing the responsibilities set
forth below: 

  

	 	(a)	Actively participating in the Implementation Steering Team; 

  

	 	(b)	Leading management of change in Customer’s organizations (as applicable) in the adoption of ERP Upgrade capabilities; 

  

	 	(c)	Providing necessary functional and business leadership of the ERP Upgrade project, including identifying and timely notifying Service Provider of Customer- specific needs with respect to the ERP Upgrade;

  

	 	(d)	Coordinating with Customer’s third party service providers interface changes and communications impacted by the ERP Upgrade; 

  

	 	(e)	Assessing the impact and managing changes to any Customer supported applications that are associated with or are necessary for the completion of the ERP Upgrade; 

  

					
	DOW CONFIDENTIAL	 	Schedule D	 	Page 2

	 	(f)	Participating in user acceptance testing; and 

  

	 	(g)	Timely notifying Customer users of training related to the ERP Upgrade, communicating high priority of such training, and bearing responsibility for the users’ participation in such training. 

 

	6.	Third-Party Software Licenses. 

  

	 	(a)	Service Provider will be financially responsible for third party licenses for the Core ERP Upgrade Components for the Recipients’ use of the ERP Upgrade during the Term of the Agreement. Recipient will be
financially responsible for the third party licenses for the Optional ERP Upgrade Components. 

  

	 	(b)	In the event that Customer requests and Service Provider agrees to modify or customize the Core ERP Upgrade, then Customer shall license, and perform procurement activities related to the licensing of, development and
production third-party Software licenses that are necessary for the customizations and modifications of the Core ERP Upgrade on or before the date designated by Service Provider and under the terms designated by Service Provider (e.g., right for
Service Provider to perform ERP Upgrade Services using Customer’s license). Customer (and not Service Provider) shall bear the cost associated with licensing or other procurement of necessary Software. 

 

	7.	Pricing. 

  

	 	(a)	ERP Upgrade Service Charge. The ERP Upgrade Service Charge is fixed at [*****] (plus or minus [*****] percent ([*****]%)) for the scope defined in Section 2. 

 

	 	(b)	Adjustments to the ERP Upgrade Service Charge. The adjustment to the ERP Upgrade Service Charge (“ERP Upgrade Service Charge Adjustment”) shall be calculated: 

 

	 	(i)	in accordance with the Price Adjustment Process described in Section 3.4 of Schedule C: 

  

	 	(1)	Immediately following a Price Adjustment Event impacting scope of the ERP Upgrade Project; 

  

	 	(2)	Upon completion of the Blueprinting Phase, which adjustment shall take into account the final scope of the ERP Upgrade Services (as documented during the Blueprinting Phase); and 

 

	 	(3)	Upon completion of the Realization Phase, which adjustment shall take into account any and all changes to the scope of the ERP Upgrade Services made after completion of the Blueprinting Phase; and 

 

	 	(ii)	in accordance with the inflation adjustment process described in Section 3.5 of Schedule C. 

  

					
	DOW CONFIDENTIAL	 	Schedule D	 	Page 3

	 	(c)	ERP Upgrade Service Charge Payment Schedule. Service Provider will invoice Customer for the ERP Upgrade Service Charge and the ERP Upgrade Service Charge Adjustment, and payments of such charges shall be due in
accordance with the following schedule: 

  

	 	(i)	[*****] shall be invoiced on the EPR Upgrade Start Date and shall be payable in accordance with the provisions of Section 10.3 of the Agreement; 

 

	 	(ii)	[*****] shall be invoiced quarterly commencing on the first full calendar quarter following the ERP Upgrade Start Date and for six (6) quarters thereafter, and shall be payable in accordance with the provisions of
Section 10.3 of the Agreement; and 

  

	 	(iii)	The amount of the ERP Upgrade Service Charge Adjustment calculated in accordance with the provisions of this Schedule shall be invoiced upon successful completion of the Go Live and Client Care Phase and shall be due
and payable immediately upon Customer’s receipt of Service Provider’s invoice. 

  

	8.	Governance. The Parties will form an implementation steering team (the “Implementation Steering Team”), which will identify scope, quantify and impact of changes, and coordinate with the ERP
Upgrade scope management process and team to assess and determine how to handle scope change needs, and perform other tasks mutually agreed upon by the Parties. The Implementation Steering Team shall include members from Service Provider and
Customer, including Recipient’s regional and business implementation focal points and Service Provider’s project focal points. 

  

	9.	Issue escalation and resolution. Unless the Parties mutually agree otherwise, issues associated with the ERP Upgrade Services will be escalated for informal dispute resolution in accordance with
Schedule E. 

  

					
	DOW CONFIDENTIAL	 	Schedule D	 	Page 4

 Schedule D-1 

Service Provider ERP Upgrade Methodology Overview 

This Schedule D-1 provides an overview of key phases and activities associated with the ERP Upgrade Services for informational
purposes only. 
  

			
	 Phase
	  	 Approximate
Duration

	 The Forward Deployment Phase includes the following activities:
	  	4 months
		
	 •     Formation of the Implementation Steering Team and define the overall governance structure for
project (includes repository design and access);
	  	
		
	 •     Identify Styron’s desired high-level implementation approach (e.g., global, regional,
other);
	  	
		
	 •     Identify and arrange staffing of the project;
	  	
		
	 •     Stakeholder analysis (i.e., planning for management of change, including initial ERP Upgrade
communications); and
	  	
		
	 •     Data cleansing (i.e., preparation of the current ERP Upgrade data for the conversion).
	  	
		
	 The Blueprinting Phase includes the following activities:
	  	3 months
		
	 •     Confirmation of the scope of ERP Upgrade Services and the associated ERP Upgrade design;
	  	
		
	 •     Mutual agreement of the detailed design of the ERP Upgrade environment. Includes but not limited
to:
	  	
		
	 •     Styron business and functional requirements
	  	
		
	 •     Gap analysis of Styron business and technical requirements
	  	
		
	 •     Styron complete technical architecture design
	  	
		
	 •     Styron’s organizational hierarchy in SAP
	  	
		
	 •     Final core and optional components (solution fit)
	  	
		
	 •     Interfacing needs to Styron managed applications
	  	
		
	 •     Security role design (including roles/security authorization and performance monitoring
visibility);
	  	
		
	 •     Data migration strategy and approach; and
	  	
		
	 •     Establishment of the ERP Upgrade scope management process.
	  	
		
	 The Realization Phase includes the design and implementation of the scope elements mutually agreed upon by the Parties during the Blueprinting Phase. The
activities that are part of the Realization Phase including the following:
	  	 4-6 months, depending on the selected implementation

approach

	  

•     Install and configure hosting infrastructure environment (which includes, but not
limited to, lifecycle infrastructure, base SAP build, database, and operational tools);
	  

  

					
	DOW CONFIDENTIAL	 	Schedule D-1	 	Page 1

			
		
	 •     Development and configuration, of the mutually agreed upon scope and detailed design including, but
not limited to, necessary RICEFW developments;
	  	
		
	 •     Development and execution of component, performance, regression, integration, and user acceptance
test plans;
	  	
		
	 •     Development of testing scenarios, test data - including development lifecycle data refresh plans -
and scripts;
	  	
		
	 •     Coordination and performance of testing the ERP Upgrade with Recipient;
	  	
		
	 •     Development of the ERP Upgrade implementation approach and detailed implementation plan;
	  	
		
	 •     Development of the ERP Upgrade Hyper-care support plan; and
	  	
		
	 •     Development of the post-implementation support structure and key elements to address, among other
things:
	  	
		
	 •     Customer directed support team responsible for configuration, development and support activities
for core components of the Recipient’s ERP environment, and
	  	
		
	 •     ERP change management processes, including reasonable advance notice of Dow’s execution of SAP
enhancements and an opportunity to present its view with respect to the execution and timing of the enhancements.
	  	
		
	 •     Development of all supporting reference materials (including, but not limited to, documentation
related to system work processes, systems, data, interfaces, and security authorizations (i.e., functional/business roles).
	  	
		
	 •     Data migration and data synchronization processes; and
	  	
		
	 •     End user training for Customer and Service Provider personnel.
	  	
		
	 Coordination plan for business reporting during implementation (e.g., regional based implementation needs to include build out of
global reporting between legacy and new ERP environments).
	  	
		
	 The Go Live and Client Care Phase includes the following the following activities:
	  	 3 months until stable ERP
 Upgrade
operations are
 declared

	 •     Dress rehearsal of the implementation of the ERP Upgrade;
	  
	 •     Verification that the command center is in place to facilitate and track ERP Upgrade implementation
activities;
	  
	 •     Execution of the ERP Upgrade implementation plan;
	  	
		
	 •     Confirmation that the ERP Upgrade substantially complies with the design requirements mutually
agreed upon by the Parties during the Blueprinting Phase;
	  	

  

					
	DOW CONFIDENTIAL	 	Schedule D-1	 	Page 2

			
	 •     Customer and Service Providers end users’ begin using the ERP Upgrade environment;
and
	  	
		
	 •     Implementation of the post-implementation support structure to monitor operations to confirm the
period of stable operations for at least ninety (90) days.
	  	

  

					
	DOW CONFIDENTIAL	 	Schedule D-1	 	Page 3

 Schedule D-2 

Planned Core Components as of 2nd Amendment Date 

This Schedule D-2 contains the current list of components that Dow plans to implement for itself as of the 2nd Amendment Date; it being understood that such list may change prior to the ERP Upgrade Start Date. This list is provided for informational purposes only. 

 

			
	Finance - Core
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	
	Finance - Optional
	
	Supply Chain - Core
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]

  

					
	DOW CONFIDENTIAL	 	Schedule D-2	 	Page 1

			
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	
	
	Supply Chain - Optional
	
	Environmental Health & Safety - Core
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	
	
	Environmental Health & Safety - Optional
	
	Purchasing - Core
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]

  

					
	DOW CONFIDENTIAL	 	Schedule D-2	 	Page 2

			
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	
	Purchasing - Optional
	
	Manufacturing - Core
	[*****]	  	[*****]
		  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	

  

					
	DOW CONFIDENTIAL	 	Schedule D-2	 	Page 3

			
	
	Manufacturing - Optional
	
	Sales & Marketing - Core
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	
	Sales & Marketing - Optional
	
	Enterprise Components / Manage Information - Core
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	[*****]	  	[*****]
	
	Enterprise Components / Manage Information - Optional

  

					
	DOW CONFIDENTIAL	 	Schedule D-2	 	Page 4

 Schedule E 

Service Management Model 
  

	1.	INTRODUCTION 

 This Schedule E (this “Schedule”) is
incorporated by reference and attached to the Second Amended and Restated Master Outsourcing Services Agreement by and between Service Provider and Customer dated June 1, 2013 (the “Agreement”). 

 

	2.	AGREEMENT COVERAGE 

 This Schedule E sets out the service management model
for Service Provider and Customer (the “Service Management Model”), related to the following agreements between Service Provider and Customer, for each such agreement as amended, or as amended and restated, from time to time: 

 

	 	•	 	Second Amended and Restated Master Outsourcing Services Agreement 

  

	 	•	 	Second Amended and Restated Site Services Agreements 

  

	 	•	 	Amended and Restated Technical Services Agreement 

  

	 	•	 	Amended and Restated Operating Systems and Tools Agreement 

  

	 	•	 	Amended and Restated Occupancy Agreements 

 (referred to collectively as the “Applicable
Service Agreements”). 
  

	3.	OVERVIEW 

 Service Provider and Customer will each appoint responsible, knowledgeable
persons to serve as their representatives to oversee the performance of the Applicable Service Agreements (such persons and each Party’s Account Executive shall collectively constitute the “Service Management Team”). 

The Service Management Team members will work informally on a regular basis, but the Account Executives, and such additional Service Management
Team members as the Account Executives may designate from time to time, will meet formally at least monthly. These monthly meetings will review such topics as significant operational concerns, performance metrics as developed by the Service
Management Team, future service needs, transition service progress and pricing. In addition, the Account Executives may from time to time designate Service Management Team members to meet in sub-teams either on a temporary or ongoing basis, to deal
with specific issues under the Applicable Service Agreements. The Account Executives will share the responsibility for organizing the meetings and ensuring the effectiveness of the meetings. 

  

					
	DOW CONFIDENTIAL	 	Schedule E	 	Page 1

 Each Party will staff its Service Management Team as necessary to represent the areas of services
offered. 
  

	4.	SCOPE 

 The Service Management Team will be responsible for overseeing the overall
execution of the Applicable Service Agreements to ensure that each Party performs its responsibilities as expected. 
 The Service Management
Team’s responsibilities shall include the following: 
  

	 	(a)	Strategy and Direction. The Service Management Team will be empowered to make recommendations as to strategic direction and provide critical input for business planning decisions between Service Provider and
Customer. 

  

	 	(b)	General Service Management. The Service Management Team will be empowered to review the status of projects and prioritize work. The Service Management Team will also be a forum for discussions between Service
Provider and Customer regarding service changes and opportunities for additional services, and will coordinate with management and service delivery teams to ensure appropriate execution of such service changes or additional services.

  

	 	(c)	Issue Resolution. The Service Management Team will be responsible for resolving problems, concerns or inefficiencies in their execution as they arise, and will escalate unresolved issues as described below.

  

	5.	ESCALATION 

 Issues that cannot be resolved within a reasonable period of time by the
Parties’ respective Service Management Team members responsible for the applicable subject area must first be escalated to the Account Executives. If the Account Executives are unable to resolve an issue within [*****] ([*****]) days, then
either Party’s Account Executive may, after [*****] ([*****]) business days’ prior written notice to the other Account Executive, escalate such issue to Customer’s and Service Provider’s executive management representative
for resolution. Neither Party may initiate any formal legal proceedings for resolution of such issue until [*****] ([*****]) days after such issue has been escalated to each Party’s executive management representatives. 

 

	6.	COST REDUCTION EFFORT 

 Cooperation to Reduce Costs. The Parties shall, through
the Service Management Team, develop and implement project plans that target annualized cost saving opportunities over the Term with respect to all business arrangements between Service Provider and Customer. As part of such cost-saving effort, the
Parties shall meet no less than two (2) times per Contract Year, with such meetings to occur no less than once every six (6) month period during each such Contract Year, to work in good faith on such project plans, and the Parties shall
use commercially reasonable efforts between such meetings, further develop and implement such project plans. If any Services are terminated as a result of the implementation of this provision, then Termination Charges shall not apply. 

  

					
	DOW CONFIDENTIAL	 	Schedule E	 	Page 2

 Schedule F 

Service Level and KPI Methodology Definitions 
  

	1.0	INTRODUCTION 

  

	1.1	General. This Schedule F (this “Schedule”) is incorporated by reference and attached to the Second Amended and Restated Master Outsourcing Services Agreement by and between Service
Provider and Customer dated June 1, 2013 (the “Agreement”). 

  

	1.2	Service Levels. This Schedule sets forth provisions relating to measuring and reporting Service Levels and calculating Service Level Credits in respect of certain quantitative Service Levels against which Service
Provider’s performance will be measured. 

  

	1.3	Section References. Unless otherwise specified, Section references in this Schedule refer to the Sections of this Schedule. 

  

	1.4	Definitions. Capitalized terms used and not otherwise defined below have the meanings given them in the Agreement. 

“Above Target Percentage” means the level of performance set forth in the “Above Target Percentage” column of the
Service Level matrix in Attachment F-1 to this Schedule. 
 “At-Risk Amount” means the maximum amount of
Service Level Credits that will be assessed in any particular quarter in accordance with this Schedule, calculated as a percentage of the aggregate Charges for the applicable calendar quarter (excluding any expense reimbursement). The At Risk Amount
will be three percent (3%), except as otherwise provided herein for Critical Service Level Failure Events. 
 “Critical Service
Levels” means, the Service Levels identified in the Service Level Matrix as including a “Critical Service Level Threshold”. 

“Critical Service Level Credit Escalation” means, for a particular Service Level, the amount by which the Service Level Credit
Allocation Percentage shall increase as a result of a Critical Service Level Failure Event, which shall be set forth in the Service Level Matrix. 

“Critical Service Level Failure Event” with respect to a Service Level means the Service Level failures that reach the
threshold specified in the Service Level Matrix under the column titled “Critical Service Level Threshold (if applicable)”. 

“Quarterly Service Level Credit Amount” means the sum of all Service Level Credits for a given Service Level accumulated in a
given calendar quarter. 
 “Service Level Credit Allocation Percentage” means, for a particular Service Level, the
percentage of the At Risk Amount allocated to such Service Level which shall be set forth in the Service Level Matrix. The Service Level Credit Allocation Percentage is used to calculate the Service Level Credit payable to Customer in the event of a
Service Level Credit Event. In no event shall the sum of all Service Level Credit Allocation Percentages across all Service Levels exceed one hundred percent (100%). 

  

					
	DOW CONFIDENTIAL	 	Schedule F	 	Page 1

 “Service Level Credit Event” with respect to a Service Level is a failure of
Service Provider to perform at a level at least equal to the applicable Target Percentage for a given calendar quarter (calculated based on Service Provider’s average performance over such three months in that quarter), other than due to any of
the exceptions set forth in Section 3. 
 “Service Level Matrix” means the matrix to be attached as
Attachment F-1 to this Schedule after it is agreed upon by the Parties pursuant to Section 8. 

“Service Level Offset” means the amount that may be earned by Service Provider and paid by Customer to Service Provider as a
recoupment of the Quarterly Service Level Credit Amount for a given Service Level for achieving a Service Level Offset Event for such Service Level in accordance with Section 4. 

“Service Level Offset Event” with respect to a Service Level means that Service Provider has met or exceeded the applicable
Above Target Percentage in a given calendar quarter (calculated based on Service Provider’s average performance over such three months in that quarter). 

“Target Percentage” means the level of performance set forth in the “Target Percentage” column of the Service Level
Matrix to be agreed upon by the Parties. 
  

	2.0	REPORTING 

  

	2.1	The period for measurement of each Service Level (the “Measurement Period”) shall be specified in the table for such Service Level set forth herein. Service Provider shall provide Customer with
periodic updates to verify Service Provider’s performance and compliance with the Service Levels. 

  

	2.2	In addition to the Service Levels, Service Provider shall measure and report Key Performance Indicators, as agreed by the Parties. 

  

	2.3	Service Provider retains ownership of data pertaining to its performance of the Services, including, for example, data pertaining to the volume and quality of the Services. 

 

	3.0	SERVICE LEVEL AND KEY PERFORMANCE INDICATOR PERFORMANCE BELOW TARGET 

  

	3.1	 Remediation Planning. The Parties shall review performance against Services Levels and Key Performance Indicators on a calendar quarterly
basis. If Service Provider fails to meet the agreed level of performance for a Key Performance Indicator or the Target Percentage for a Service Level on average for such quarter, then with respect to each Service affected: (i) to the extent
that the failure is caused by a Party’s failure to perform its obligations hereunder, that Party shall take appropriate preventative or remedial action, as appropriate, to prevent or correct any actual failure (and the Service

  

					
	DOW CONFIDENTIAL	 	Schedule F	 	Page 2

	 	
Management Team may provide recommendations to Customer and Service Provider as to preventative and remedial action); (ii) the Parties shall evaluate and determine in good faith whether
there are reasonable measures to prevent a recurrence of any such failure that should be implemented by either or both Parties as relevant; and (iii) the relevant Party shall implement any such preventative measures that are commercially
reasonable. 

  

	3.2	Service Level Credits. In the event of a Service Level Credit Event, Service Provider shall provide a Service Level Credit to Customer, which shall be computed using the method set forth below, subject to other
provisions of this Section 3. In the event of a Service Level Credit Event, Customer’s remedy shall be to receive a Service Level Credit in accordance with the following formula: 

 

					
	Service Level Credit = [*****]
	
	Where:
			
	A	  	=	  	[*****]
			
	B	  	=	  	[*****]

 For example, assume that Service Provider fails to meet the Target Percentage for a Service Level for a given
calendar quarter (resulting in a Service Level Credit Event), Service Provider’s aggregate Charges for the calendar quarter in which the Service Level Credit Event occurred were $100,000, the At Risk Amount was 3% of these Charges and the
Service Level Credit Allocation Percentage is 25%. The Service Level Credit due to Customer for such Service Level Credit Event would be computed as follows: 
  

					
	A	  	=	  	[*****]
			
		  		  	multiplied by
			
	B	  	=	  	[*****].
			
		  	=	  	[*****]

  

	3.3	Critical Service Level Credit Failure Events shall be subject to the Critical Service Level Credit Escalation for such Critical Service Levels set forth in the Service Level Matrix. 

 

	3.4	In no event shall the amount of Service Level Credits credited to Customer (before applying any Service Level Offsets) with respect to all Service Level Credit Events occurring in a single quarter exceed, in total, the
At-Risk Amount. 

  

					
	DOW CONFIDENTIAL	 	Schedule F	 	Page 3

	3.5	If, during the preceding Contract Year, the Parties agree to delete a Service Level, Service Provider shall be relieved from paying or entitled to recoup, as the case may be, Service Level Credits assessed during such
Contract Year for Service Level Credit Events for such Service Level, unless the Parties agree, notwithstanding Section 4, that Dow may obtain an offset of any such Service Level Credit by its performance with respect to another
Service Level. 

  

	3.6	If a single incident results in the failure of Service Provider to meet more than one Service Level, Customer shall only be entitled to receive a Service Level Credit for one Service Level Credit Event.

  

	3.7	Service Level Credits constitute Customer’s sole and exclusive remedy for Service Provider’s provision of or failure to provide Services to Customer in accordance with the Service Level Targets set forth
herein. 

  

	3.8	Delay or failure to meet the Target Percentage for a Service Level shall not constitute a Service Level Credit Event by Service Provider and no Service Level Credit or other liability shall arise to the extent that such
delay or failure is attributable to any one or more of the following causes: 

  

	 	•	 	Any failure that was not solely caused by Service Provider’s failure to perform its obligations under this Agreement related to the Services that Service Provider is responsible for performing, which excludes
services Customer has terminated or partially terminated or chosen to self perform; 

  

	 	•	 	Any failure due to errors resulting from incorrect data provided by a Recipient; 

  

	 	•	 	Delay, failure or breach by a Recipient or its third party agents to perform any Recipient tasks or obligations; 

  

	 	•	 	Any failure or malfunction of any hardware, software or network that are the responsibility of Customer, another Recipient or Customer’s or a Recipient’s third party agents; 

 

	 	•	 	resource reductions or reprioritizations requested by Customer or a Recipient; or 

  

	 	•	 	A Force Majeure Event. 

  

	4.0	SERVICE LEVEL PERFORMANCE ABOVE TARGET 

 In the event of a Service Level Offset Event,
Service Provider may be entitled to a Service Level Offset which will be paid by Customer to Service Provider as recoupment of any Quarterly Service Level Credit Amount for the corresponding Service Level that reduced payments to Service Provider in
the same Contract Year as the Service Level 

  

					
	DOW CONFIDENTIAL	 	Schedule F	 	Page 4

 
Offset was earned. Service Level Offsets cannot exceed the aggregate Service Level Credit Amounts during a given Contract Year and cannot be applied against any Critical Service Level Credit
Escalation. A Service Level Offset will be calculated in accordance with the following formula: 
  

					
	Service Level Offset	  	=	  	[*****]
			
	Where:	  		  	

					
			
	B	  	=	  	[*****]
			
	C	  	=	  	[*****]

  

	5.0	REVIEW OF SERVICE LEVELS AND KEY PERFORMANCE INDICATORS 

 The Service Management Team
will review the Service Levels and Key Performance Indicators for the preceding twelve (12) months during the last calendar quarter of every Contract Year following the 2nd Amendment Date.
With respect to those Service Levels and Key Performance Indicators that require periodic adjustment or that are no longer appropriate because of an increase, decrease or change to the Services, the Service Management Team will adjust the Service
Levels and/or Key Performance Indicators for the subsequent Contract Year. With respect to all other Service Levels and Key Performance Indicators, Customer and Service Provider may jointly decide to adjust the Service Levels or Key Performance
Indicators for the subsequent Contract Year. In addition, either Party may, at any time upon [*****] ([*****]) days notice to the other Party, initiate negotiations to review and, upon agreement by the Service Management Team, adjust any
Service Levels or Key Performance Indicators which such Party in good faith believes is inappropriate at the time. 
  

	6.0	SERVICE LEVEL CREDITS 

  

	6.1	Assessment of Service Level Credits 

 Service Level performance will be evaluated
for the assessment of Service Level Credits and Service Level Offsets on an quarterly basis. The assessment process will take place no later than the second month following the end of each quarter. 

 

	6.2	Unrelieved Service Level Credits. 

 The monetary amounts associated with Service
Level Credits shall be credited to Customer on the monthly invoice reflecting charges for the second month following the end of the calendar quarter in which such Service Level Credits occurred. In the case where there will be no further invoices,
Service Provider will pay the amount of the Service Level Credits, net of any Service Level Offsets, to Customer within [*****] ([*****]) days after the end of the last month of the Term. 

  

					
	DOW CONFIDENTIAL	 	Schedule F	 	Page 5

	7.0	MEASURING TOOLS 

 As part of the Services throughout the Term, Service Provider shall
implement and use the measurement and monitoring tools and procedures necessary to measure its performance of the Services against the agreed-upon Service Levels. Such measurement and monitoring tools and procedures shall be at no additional charge
for the Service Levels covered by this Agreement as of the 2nd Amendment Date. If Service Provider is required to implement additional measurement and monitoring tools for new Service Levels
requested by Customer after the 2nd Amendment Date, such addition shall be added in accordance with the provisions of Article 3 of the Agreement. Such measurement and monitoring and
procedures will permit reporting at a level of detail that is sufficient to permit Service Provider to verify compliance with the Service Levels. 

The Service Level definitions will be agreed upon by the Parties in accordance with the process described in Section 8 of
this Schedule F. 
  

	8.0	SERVICE LEVEL MATRIX 

 During the period from the 2nd Amendment Date to the end of November 2013, the Parties will measure the actual Service Level attainments and thereafter mutually agree upon the Service Level metrics and credits to be included in
Service Level Matrix in the form of Attachment F-1. Upon agreement, the completed Service Level Matrix shall be attached to this Schedule as a new Attachment F-1, and shall be effective, for purposes of measuring Service
Provider’s performance, beginning January 1, 2014. 

  

					
	DOW CONFIDENTIAL	 	Schedule F	 	Page 6

 ATTACHMENT F-1 

SERVICE LEVEL MATRIX 
  

			
	
	Service Metric
	Service Level Credit Allocation Percentage	  	The matrix below sets forth the Service Level Credit Allocation Percentage associated with each Service Level identified for that Service.
		  	

  

																	
	 Function
	  	Area	  	Service
Level(1)	  	Above
Target
Percentage	  	Target
Percentage	  	Measurement
Window	  	Service
Level
Credit
Allocation
Percentage	  	Critical
Service
Level
Threshold
(if
applicable)	  	Critical
Service
Level
Credit
Escalation
	 TBD
	  		  		  		  		  		  		  		  	
		  		  		  		  		  		  		  		  	
		  		  		  		  		  		  		  		  	
		  		  		  		  		  		  		  		  	

  

	(1)	This Attachment will also include definitions of Service Levels that will be listed in the above table. 

  

					
	DOW CONFIDENTIAL	 	Attachment F-1	 	Page 1

 Exhibit 1 

Form of Companion Agreement 
  

 
 Outsourcing
Services Agreement 
 [Insert Local Country] (“Local Country”) 

This Outsourcing Services Agreement – [Insert Local Country] (this “Agreement”) is entered into effective [—] (the “Effective Date”) by and between [Insert Recipient’s full legal name, jurisdiction of organization, principal business address and any other identification required by
applicable Law, e.g., registration number] (“Local Customer”) and [Insert Local Service Provider’s full legal name, jurisdiction of organization, principal business address and any other identification required by
applicable Law, e.g., registration number] (“Local Service Provider”). 
 WHEREAS, The Dow Chemical Company, a Delaware
corporation having its head office in Midland, Michigan (“Service Provider”), Styron LLC, a Delaware limited liability company, and Styron Holding B.V., a limited liability company (besloten vennootschap) incorporated in the
Netherlands (together with Styron LLC, “Customer”) are parties to the Second Amended and Restated Master Outsourcing Services Agreement, dated June 17, 2010 (the “Master Agreement”); 

WHEREAS, Local Customer and Local Service Provider desire to enter into this Agreement as a Companion Agreement, pursuant to
Section 10.4 of the Master Agreement, with respect to the Services that will be provided to Local Customer; 
 NOW THEREFORE, in
consideration of the mutual promises and covenants contained herein, and of other good and valid consideration, the receipt and sufficiency of which is hereby acknowledged, Local Customer and Local Service Provider (collectively, the
“Parties” and each, a “Party”) hereby agree as follows: 
  

	1.	TERM 

 The term of this Agreement shall commence on the Effective Date and thereafter
shall be coterminous with the Master Agreement, unless terminated earlier in accordance with the provisions of the Master Agreement. 
  

	2.	INCORPORATION AND INTERPRETATION 

 With the exception of those terms within the Master
Agreement that apply solely to Service Provider and/or Customer (e.g., Section 10.4), the Master Agreement is hereby incorporated by reference in its entirety into this Agreement, subject to any express modifications or exclusions
set forth in this Agreement. Any amendment or modification of the Master Agreement, with the exception of those terms within the Master Agreement that apply solely to Service Provider and/or Customer, shall be deemed incorporated into

  

					
	DOW CONFIDENTIAL	 	Exhibit 1	 	Page 1

 
this Agreement without the necessity of further action by either Party hereto or the parties to the Master Agreement. Provided, however, that the conditions stated herein shall
apply solely with respect to the provision of, and payment for, those Services received in the Local Country. 
 For the purposes of this
Agreement when construing the Master Agreement, with the exception of those terms within the Master Agreement that apply solely to Service Provider and/or Customer, the acronyms used to identify the parties to the Master Agreement shall be replaced
with the acronyms used to identify the Parties, (unless the context dictates otherwise), and all references to “Agreement” within the Master Agreement shall be deemed to mean this Agreement. Notwithstanding the above terms, the Parties
agree to communicate issues that arise under this Agreement in accordance with Schedule E (Service Management Model) to the Master Agreement. Further, the Parties agree that Service Provider and Customer will address disputes arising
under this Agreement in accordance with Schedule E (Service Management Model) to the Master Agreement. 
  

	3.	SERVICES 

 Commencing on the Effective Date, Local Service Provider shall provide and
perform for Local Customer the Services described in the Master Agreement (the “Services”), in accordance with terms and conditions set forth therein, and as such Services may change from time to time during the term of this Agreement.

  

	4.	CHARGES 

 Local Service Provider shall invoice Local Customer and Local Customer agrees
to pay Local Service Provider, in accordance with the provisions of the Master Agreement. Local Service Provider’s invoices shall include all charges payable under the Master Agreement for Services that are provided to Local Customer. The
Parties’ respective responsibilities for taxes arising under or in connection with this Agreement shall be in accordance with the provisions of the Master Agreement. Local Customer shall pay any stamp tax required to be paid to effect execution
of this Agreement. 
  

	5.	GOVERNING LAW 

 This Agreement and the substance of any Billing Dispute or any Dispute
shall be governed by, and construed in accordance with, the Laws of the State of New York. All Actions arising out of or relating to this Agreement shall be heard and determined exclusively in any New York federal court sitting in the Borough of
Manhattan of The City of New York; provided, however, that if such federal court does not have jurisdiction over such Action, such Action shall be heard and determined exclusively in any New York state court sitting in the Borough of
Manhattan of The City of New York. Consistent with the preceding sentence, the Parties hereto hereby (a) submit to the exclusive jurisdiction of any federal or state court sitting in the Borough of Manhattan of The City of New York for the
purpose of any Action arising out of or relating to this Agreement brought by either Party hereto; and (b) irrevocably waive, and agree not to 

  

					
	DOW CONFIDENTIAL	 	Exhibit 1	 	Page 2

 
assert by way of motion, defense, or otherwise, in any such Action, any claim that it is not subject personally to the jurisdiction of the above-named courts, that its property is exempt or
immune from attachment or execution, that the Action is brought in an inconvenient forum, that the venue of the Action is improper or that this Agreement or the transactions contemplated by this Agreement may not be enforced in or by any of the
above-named courts. 
  

	6.	PRECEDENCE 

 In the event of any conflict between the provisions of this Agreement and
the Master Agreement, the Master Agreement shall take precedence. 
  

	7.	COUNTERPARTS 

 This Agreement may be executed and delivered (including by facsimile or
other means of electronic transmission, such as by electronic mail in “pdf” form) in one or more counterparts, and by the different parties hereto in separate counterparts, each of which when executed shall be deemed to be an original, but
all of which taken together shall constitute one and the same agreement. 
 SPACE BELOW INTENTIONALLY BLANK – SIGNATURE PAGE FOLLOWS

  

					
	DOW CONFIDENTIAL	 	Exhibit 1	 	Page 3

 IN WITNESS WHEREOF, the Parties have caused this Agreement to be executed by their respective duly
authorized representatives as of the Effective Date. 
  

					
	[LOCAL CUSTOMER]
			
		 	By:	 	  

		 		 	Name:
		 		 	Title:
	
	[LOCAL SERVICE PROVIDER]
			
		 	By:	 	  

		 		 	Name:
		 		 	Title:

  

					
	DOW CONFIDENTIAL	 	Exhibit 1	 	Signature Page

 Exhibit 2 

Form of Supplement 

Supplement [Year-Function-Sequential number] 

[Brief Description of Supplement Subject Matter] 

This Supplement      (this “Supplement”) is made and entered into as of the      day of
            , 20     (the “Supplement Effective Date”) by and between The Dow Chemical Company, a Delaware corporation with its head office in
Midland, Michigan (“Service Provider”), Styron LLC, a Delaware limited liability company, and Styron Holding B.V., a limited liability company (besloten vennootschap) incorporated in the Netherlands (together
with Styron LLC, “Customer”) (together with Service Provider, the “Parties”). 
  

	1.	BACKGROUND 

 This Supplement is entered into pursuant to the terms of the Second Amended
and Restated Master Outsourcing Services Agreement between Service Provider and Customer dated                      (the
“Agreement”) and constitutes a Supplement under the Agreement. Capitalized terms used but not defined in this Supplement have the meanings assigned to those terms in the Agreement. 

 

	2.	SERVICES DESCRIPTION AND CHARGES 

 Service Provider will provide [Insert brief
description of the services here.]              services as [Additional Services] [which shall be described in more detail in Exhibit 2.1, for the Charges set forth
therein]. 
  

	3.	CHANGES 

 [Refer to the clauses in the Agreement, if any, that are agreed to not apply
to the Additional Services being added pursuant to this Supplement.] 
  

	4.	TERM AND TERMINATION 

 [Term and notice provisions to be inserted as appropriate. The
term will also be listed in Exhibit 2.1.] 
  

	5.	[OTHER TERMS 

 The Parties further agree: 

[Insert any other terms and conditions if applicable to the Additional Services to be performed under this Supplement that are not currently
in the Agreement.] 

  

					
	DOW CONFIDENTIAL	 	Exhibit 2	 	Page 1

	6.	MISCELLANEOUS 

 This Supplement is incorporated by reference into the Agreement. In the
event of any conflict between the terms of this Supplement and the Agreement, the terms of this Supplement shall only prevail to the extent that this Supplement expressly states that it is intended to override a term of the Agreement. 

 

	7.	GOVERNING LAW 

 This Supplement and the substance of any dispute under this Supplement
shall be governed by, and construed in accordance with, the Laws of the State of New York. All Actions arising out of or relating to this Agreement shall be heard and determined exclusively in any New York federal court sitting in the Borough of
Manhattan of The City of New York; provided, however, that if such federal court does not have jurisdiction over such Action, such Action shall be heard and determined exclusively in any New York state court sitting in the Borough of
Manhattan of The City of New York. Consistent with the preceding sentence, the Parties hereto hereby (a) submit to the exclusive jurisdiction of any federal or state court sitting in the Borough of Manhattan of The City of New York for the
purpose of any Action arising out of or relating to this Agreement brought by either Party hereto; and (b) irrevocably waive, and agree not to assert by way of motion, defense, or otherwise, in any such Action, any claim that it is not subject
personally to the jurisdiction of the above-named courts, that its property is exempt or immune from attachment or execution, that the Action is brought in an inconvenient forum, that the venue of the Action is improper or that this Agreement or the
transactions contemplated by this Agreement may not be enforced in or by any of the above-named courts. 
 SPACE BELOW INTENTIONALLY BLANK
– SIGNATURE PAGE FOLLOWS 

  

					
	DOW CONFIDENTIAL	 	Exhibit 2	 	Page 2

 IN WITNESS WHEREOF, the Parties have caused this Supplement to be executed by their respective duly
authorized representatives as of the Supplement Effective Date. 
  

							
	THE DOW CHEMICAL COMPANY
			
		 	By:	 	  

		 		 	Name:	 	
		 		 	Title:	 	
	
	STYRON LLC
			
		 	By:	 	  

		 		 	Name:	 	
		 		 	Title:	 	
	
	STYRON HOLDING B.V.
			
		 	By:	 	  

		 		 	Name:	 	
		 		 	Title:	 	
			
		 	By:	 	  

		 		 	Name:	 	
		 		 	Title:	 	

  

					
	DOW CONFIDENTIAL	 	Exhibit 2	 	Signature Page

 Exhibit 3 

Global Data Protection Agreement 
 This
Global Data Protection Agreement (this “Agreement”) is dated                      and made between: 

 

	(1)	THE DOW CHEMICAL COMPANY, a Delaware corporation having its principal place of business at 2030 JV Center, Midland, Michigan 48674 (“Service Provider”); and 

 

	(2)	RECIPIENT [Insert Recipient’s full legal name, jurisdiction of organization, principal business address and any other identification required by applicable Law, e.g., registration number]
(“Recipient”). 

 RECITALS: 
  

	(A)	Service Provider has entered into the Second Amended and Restated Master Outsourcing Services Agreement dated with the Recipient’s ultimate parent corporation, Styron Holding B.V.,
(“Customer”) (the “Master Agreement”) pursuant to which Customer and the other Recipients may provide personal data to Service Provider and other Service Provider Affiliates for the purposes of the Services.

  

	(B)	The parties shall enter into this Agreement and shall procure and cause their respective Affiliates to enter into this Agreement to assist Customer and the other Recipients in compliance with the Directives 95/46 and
2002/58 of the European Parliament to the extent that any personal data is transferred by Customer or any other Recipients in the European Economic Area to Service Provider or any Service Provider Affiliates and with equivalent legislation with
similar objectives in any other jurisdiction in which Customer or any other Recipients may be located. 

 IT IS AGREED as follows: 

 

	1.	DEFINITIONS 

  

	1.1	For the purposes of this Agreement (including the schedule): 

“Affiliate” means, with respect to any specified Person, any other Person that directly, or indirectly through one or more
intermediaries, Controls, is Controlled by, or is under common Control with, such specified Person; 
 “Applicable Data Protection
Law” shall mean the legislation protecting the fundamental rights and freedoms of natural persons and, in particular, their right to privacy with respect to the processing of personal data applicable to a data controller within an EU Member
State and any other legislation with similar objectives in any other jurisdiction in which the Data Exporter is established; 

“Control” (including the terms “Controlled by” and “under common Control with”), with
respect to the relationship between or among two or more Persons, means the 

  

					
	DOW CONFIDENTIAL	 	Exhibit 3	 	Page 1

 
possession, directly or indirectly, or as trustee, personal representative or executor, of the power to direct or cause the direction of the affairs or management of a Person, whether through the
ownership of voting securities or as trustee, personal representative or executor. 
 “Data Exporter” shall mean Customer
and/or any other Recipients who transfer the personal data; 
 “Data Importer” shall mean Service Provider or the applicable
Service Provider Affiliate who agrees to receive from the Data Exporter personal data intended for processing as processor on behalf of the Data Exporter in accordance with the instructions of the Data Exporter and the terms of this Agreement and
who is not subject to a third country’s system ensuring adequate protection; 
 “Person” means any individual,
partnership, firm, corporation, limited liability company, association, trust, unincorporated organization or other entity, as well as any syndicate or group that would be deemed to be a person under Section 13(d)(3) of the Securities Exchange
Act of 1934, as amended. 
 “personal data”, “special categories of data”,
“process/processing”, “controller”, “processor”, “data subject” and “supervisory authority” shall have the same meaning as in Directive 95/46/EC of the European
Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (the “Directive”); 

“Services” shall have the meaning given in the Master Agreement; 

“Subprocessor” means any processor engaged by the Data Importer or by any other subprocessor of the Data Importer who agrees
to receive from the Data Importer or from any other subprocessor of the Data Importer personal data exclusively intended for processing activities to be carried out on behalf of the Data Exporter after the transfer in accordance with the Data
Exporter’s instructions, the terms of the standard contractual clauses set forth in Attachment 1 hereto and the terms of the written contract for subprocessing; and 

“Technical and Organisational Security Measures” shall mean those measures aimed at protecting personal data against
accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing. 

  

					
	DOW CONFIDENTIAL	 	Exhibit 3	 	Page 2

	2.	RELATIONSHIP BETWEEN DATA CONTROLLER AND DATA PROCESSOR 

  

	2.1	Compliance with Applicable Data Protection Law 

 In relation to personal data originating
or processed in the European Economic Area, Service Provider shall ensure that it and its Affiliates, and Customer shall ensure that it and the other Recipients shall: 
  

	 	(a)	comply with the provisions and obligations imposed on it by all Applicable Data Protection Laws, and including in particular, the provisions of Directives 95/46/EC and 2002/58 of the European Parliament; and

  

	 	(b)	process the personal data only to the extent and in such manner as is necessary for the provision of the Services or as so required by applicable law or any regulatory body. 

 

	2.2	Return of Personal Data 

 All personal data acquired by Service Provider or any Service
Provider Affiliate from the Data Exporter shall be returned or deleted (at the option of the Data Exporter) on the Data Exporter’s request save to the extent required by that party to discharge its obligations hereunder or under Applicable Data
Protection Law. 
  

	2.3	Responsibility for Third Parties 

 Service Provider shall be responsible for the acts and
omissions of the Service Provider Affiliates and of any third party with whom it or any Service Provider Affiliate contracts or who is processing personal data on its behalf the same as Service Provider is for its own acts and omissions in relation
to the matters provided for by this Agreement. 
  

	2.4	Data Controller 

 The parties acknowledge that the Data Exporter providing the personal
data to Service Provider or the Service Provider Affiliate is the data controller of all personal data processed by Service Provider or the Service Provider Affiliate for the Data Exporter in the provision of the Services. Service Provider or the
Service Provider Affiliate will act in relation to personal data of which the Data Exporter is the data controller as data processor on behalf of the Data Exporter as data controller and shall act only in accordance with the Data Exporter’s
reasonable instructions in relation to the personal data. 
  

	2.5	Transfers 

 Service Provider will not transfer personal data out of a country or
territory, except: 
  

	 	(a)	between member states of the European Economic Area; 

  

					
	DOW CONFIDENTIAL	 	Exhibit 3	 	Page 3

	 	(b)	between countries or territories which are at the time subject to a current finding by the European Commission under Article 25(5) of the Directive that it provides adequate protection for personal data within the
meaning of Article 25(2) of the Directive; 

  

	 	(c)	from a member state of the European Economic Area; 

  

	 	(i)	to any country or territory which is at the time subject to a current finding by the European Commission under Article 25(5) of the Directive that it provides adequate protection for personal data within the meaning of
Article 25(2) of the Directive which is applicable to the transfer; or to 

  

	 	(ii)	a person or organization that has certified to the Safe Harbor framework developed jointly by the US Department of Commerce in consultation with the European Commission; or to 

 

	 	(iii)	a country or territory which is at the time subject to a current finding by the European Commission under Article 25(5) of the Directive that it provides adequate protection for personal data within the meaning of
Article 25(2) of the Directive; 

  

	 	(iv)	any other country covered by an agreement entered into in accordance with sub-clause 2.7 below. 

  

	 	(d)	where the transfer merely continues, and is carried out in all material respects in the same way as (or where a new transfer is carried out in all material respects in the same way as), a transfer which was carried on
by Customer or the other Recipients before the Effective Date (unless another provision of the Master Agreement requires that transfer to cease or be carried out in a different manner), provided that Service Provider would not violate any Applicable
Data Protection Laws or any other applicable laws by making any such transfer; or 

  

	 	(e)	on the written instructions, or with the written consent, of Customer or the applicable Recipient and then subject to any additional restrictions reasonably required by Customer or the applicable Recipient for the
purposes of compliance by Customer or the other Recipients with Applicable Data Protection Laws (provided that the foregoing shall not limit Service Provider’s obligation to comply with the Applicable Data Protection Laws and all other
applicable laws hereunder and in connection with providing the Services). 

  

					
	DOW CONFIDENTIAL	 	Exhibit 3	 	Page 4

	2.6	Security Obligations 

 Without prejudice to Appendix 2 or Service Provider’s other
obligations in respect of information security under this Agreement or applicable law, Service Provider shall: 
  

	 	(a)	take such technical and organizational measures to protect personal data against: 

  

	 	(i)	the harm that might result from: 

  

	 	(A)	unauthorized or unlawful disclosure, access or processing of such personal data; or 

  

	 	(B)	accidental or other loss, alteration, destruction or damage of such personal data; 

 (and
including as is required pursuant to the Master Agreement) and which provide a level of security appropriate to the risk represented by the processing and the nature of the data to be protected; and 

 

	 	(b)	take reasonable steps to ensure the reliability of Service Provider and Service Provider Affiliate personnel who have access to the personal data. 

 

	2.7	Requests for Certain Transfers 

 If Customer or any other Recipient so requests in
writing at any time in relation to a transfer of the kind contemplated by clause 2.5(d) or (e) which would, but for such agreement, put Customer or the Recipient in breach of any Applicable Data Protection Law, promptly nominate the Service
Provider local importing processor entity established in the third country to enter into an agreement with Customer or the applicable Recipient in the form set out in Attachment 1 or such other form as the parties may agree in writing, provided that
Customer or the applicable Recipient shall indemnify Service Provider and/or Service Provider’s local importing processor entity established in the third country from all claims from data subjects to the extent that such claims are brought
against Service Provider and/or Service Provider’s local importing processor entity established in the third country as a consequence of it entering into an agreement as described in, and required by Customer or the applicable Recipient
pursuant to, this clause 2. 
  

	2.8	Subject Access Requests 

 Service Provider shall promptly, and in any event not later
than reasonably required in order to enable the Data Exporter to have sufficient time to fulfill its duties under the Directive as if such Directive applies to the Data Exporter in respect of all personal data transferred to Service Provider or any
Affiliates of Service Provider by the Data Exporter: 
  

	 	(a)	pass on to the Data Exporter any enquiries or communications (including subject access requests) from end users relating to their personal data or its processing; and 

  

					
	DOW CONFIDENTIAL	 	Exhibit 3	 	Page 5

	 	(b)	cooperate in good faith and provide such information in a reasonable time as may be required for the purpose of responding to any such end users in accordance with the Directive. 

 

	3.	GENERAL PROVISIONS 

  

	3.1	Term 

 This Agreement shall be valid for so long as Services are carried out by the Data
Processor for the Data Controller following termination of the provision of the Services under the Master Agreement. 
  

	3.2	Compliance by Affiliates and Recipients 

 Service Provider shall procure and otherwise
ensure compliance by its Affiliates, and Customer shall procure and ensure compliance by the other Recipients, with the provisions of this Agreement. 
  

	3.3	Further Assurance 

 At any time after the date hereof, a Party shall, promptly upon being
requested to do so by the other Party, do or procure the doing of all such acts and/or execute or procure the execution of all such documents in a form reasonably satisfactory to the requesting Party and at such requesting Party’s expense in
order to give full effect to this Agreement and to give the requesting Party the full benefit of the rights conferred upon them under this Agreement, subject to any restriction or limitation in this Agreement on the extent of any Party’s
obligations under this Agreement. 
  

	3.4	Assignment 

  

	 	(a)	No Party may, nor may purport to, without the prior written consent of the other Party, assign, transfer, encumber or put into trust: 

 

	 	(i)	this Agreement; 

  

	 	(ii)	all or any of its rights or obligations arising under or out of this Agreement; or 

  

	 	(iii)	the benefit of all or any of the other Party’s obligations under this Agreement. 

  

	 	(b)	Notwithstanding Clause (a) and subject always to Clause (c) of this Section, Customer shall be entitled to assign all or any of its rights arising under or out of this Agreement to any of its Affiliates, if not already
a party thereto. 

  

	 	(c)	If any assignee pursuant to Clause (b) of this Section ceases to be an Affiliate of Customer, Customer shall procure that the relevant rights or obligations, as applicable, are re-assigned to Customer or by or to an
Affiliate of Customer. 

  

					
	DOW CONFIDENTIAL	 	Exhibit 3	 	Page 6

	 	(d)	Subject to Clause (a) of this Section, this Agreement shall be binding upon and ensure and inure for the benefit of successors in title by operation of law to the whole or substantially the whole of the business of a
Party, permitted assignees and transferees of the rights and obligations under this Agreement of each of the Parties. 

  

	 	(e)	Nothing in this Agreement shall be deemed in any way or for any purpose to create any form of partnership or to impose any tortious or fiduciary duty on any Party and no Party shall have the power, authority or right to
assume or impose any obligations or liability on behalf of any other Party without the prior written approval of such Party. 

  

	3.5	Variation 

 No variation of this Agreement shall be effective unless made in writing and
signed by or on behalf of each of the Parties to this Agreement. The variation agreement should expressly mention the clause(s) to be varied. All other attempted variations shall be ineffective, regardless of formality, consideration or detrimental
reliance. In particular, no variation of Attachment 1 shall be effective regardless of formality, consideration or detrimental reliance. 
  

	3.6	Waiver 

  

	 	(a)	Except as provided in this Agreement, no failure on the part of any Party in making any complaint or exercising any right or remedy under this Agreement (regardless how long such failure continues) operates as a waiver
thereof, nor will any single or partial exercise of any such right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy in law, or by statute, equity or otherwise conferred. 

 

	 	(b)	Except as provided in this Agreement, no waiver of any provision of this Agreement will be effective unless made in writing and signed by or on behalf of the Party purported to have given the waiver. The waiver should
expressly mention the clause(s) to be waived. All other attempted waivers shall be ineffective, regardless of its formality, consideration or detrimental reliance. 

 

	 	(c)	No consent or waiver by a Party, express or implied, to or of any breach or default by another Party in the performance by such other Party of its obligations under this Agreement will be deemed or construed to be a
consent or waiver to or of any other breach or default in the performance by such other Party of the same or any other obligations of such other Party under this Agreement. 

  

					
	DOW CONFIDENTIAL	 	Exhibit 3	 	Page 7

	3.7	Invalidity 

  

	 	(a)	If for any reason one or more of the provisions or undertakings of this Agreement shall be held to be invalid but would have been held to be valid if part of the wording of the same was deleted or the period or scope of
the same reduced then the said provisions or undertakings of this Agreement shall apply with such deletion or modification as may be necessary to make them valid and effective; provided, that, such modified provision allows the Parties to achieve
the same intended economic result. If such invalidity becomes known to the Parties, they agree promptly to make the necessary changes to the invalid provision(s) to achieve as closely as possible, consistent with applicable law, the intent and
spirit of such invalid provision(s). 

  

	 	(b)	Without prejudice to Clause (a) of this Section, each of the provisions of this Agreement is severable. If, after giving effect to Clause (a) of this Section, any such provision or undertaking, or part thereof is or
becomes illegal, invalid or unenforceable in any respect, such provision or undertaking or part shall to that extent be deemed not to form part of this Agreement but the legality, validity and enforceability of the remaining provisions and
undertakings hereunder shall not in any way be affected or impaired thereby. 

  

	3.8	Entire Agreement 

  

	 	(a)	This Agreement together with the Master Agreement constitutes the entire agreement between Service Provider and its Affiliates, and Customer and the other Recipients, and there are no collateral or other statements,
understandings, covenants, agreements, representations or warranties, written or oral, relating to, the subject matter hereof This Agreement supersedes all prior agreements, understandings, negotiations and discussions, whether oral or written,
between the Service Provider and its Affiliates, and Customer and the other Recipients relating to the subject matter of this Agreement. 

  

	 	(b)	Each Party acknowledges that it has not been induced to enter into this Agreement by any representation, warranty or undertaking not expressly incorporated into this Agreement. 

 

	 	(c)	Nothing in this Agreement shall exclude or limit any liability or remedy arising as a result of fraud. 

  

	3.9	Costs 

 Except as specifically provided herein or in any other Transaction
Document, all legal and other costs and expenses in connection with the negotiation, preparation, execution and implementation of this Agreement will be paid by the Party that incurred the same. 

 

	3.10	Notices 

  

	 	(a)	 All notices, requests, claims, demands and other communications hereunder shall be in writing and shall be given or made (and shall be deemed to have
been duly given or made upon receipt) by delivery in person, by an internationally recognized overnight courier service or by facsimile (with a copy simultaneously 

  

					
	DOW CONFIDENTIAL	 	Exhibit 3	 	Page 8

	 	
sent by overnight courier service) to the respective parties hereto at the following addresses (or at such other address for a party hereto as shall be specified in a notice given in accordance
with this Clause 3.10): 

  

			
	in the case of Service Provider:	  	 The Dow Chemical Company
 2030 Dow Center

Midland, Michigan 48674

		
	Marked for the attention of:	  	Executive Vice President and General Counsel
		
	Fax no:	  	(989) 638-9347

  

	 	 	and 

  

	 	 	in the case of Customer: 

 1000 Chesterbrook Blvd. 

Suite 300 
 Berwyn, PA 19312

 Facsimile: 610 240 3306 

Attention: General Counsel 
 and

 Styron Holding B.V. 
 c/o
Styron Europe GmbH 
 231 Zugerstrasse 

Horgen CH-8810 
 Switzerland

 Facsimile: +41 447183744 

Attention: Legal Counsel 
 and
with a courtesy copy to: 
 iplaw@styron.com 
  

	3.11	Governing Law 

 This Agreement shall be governed by the law of the Member State or other
jurisdiction in which the Data Controller is established. 

  

					
	DOW CONFIDENTIAL	 	Exhibit 3	 	Page 9

	3.12	Counterparts 

 This Agreement may be executed in any number of counterparts and by the
Parties on different counterparts (which may be evidenced by facsimile copies or electronic (pdf) transmission of counterpart execution pages), but shall not be effective until each Party has executed at least one counterpart. Each counterpart shall
be deemed an original of this Agreement, but all the counterparts shall together constitute one and the same agreement. 

  

					
	DOW CONFIDENTIAL	 	Exhibit 3	 	Page 10

 EXECUTION: 

The parties have shown their acceptance of the terms of this Agreement. 
  

			
	SIGNED by	  	)
		  	)
		  	)
	duly authorised for and on behalf of	  	)
	THE DOW CHEMICAL COMPANY	  	)
		
	SIGNED by	  	)
		  	)
		  	)
	duly authorised for and on behalf of	  	)
	STYRON HOLDING B.V.	  	)
		
	SIGNED by	  	)
		  	)
		  	)
	duly authorised for and on behalf of	  	)
	STYRON HOLDING B.V.	  	)

  

					
	DOW CONFIDENTIAL	 	Exhibit 3	 	Signature Page

 ATTACHMENT 1 

EXPORT OF PERSONAL DATA - CLAUSES 
  

	1.	DATA TRANSFER 

 The details of the transfer and in particular the special categories of
personal data where applicable are specified in Appendix 1 which forms an integral part of the Clauses. 
  

	2.	THIRD PARTY BENEFICIARY CLAUSE 

  

	 	(a)	The data subject can enforce against the Data Exporter this Clause, Clause 3(b) to (i), Clause 4(a) to (e) and (g) to (j), Clause 5(a) and (b), Clause 6, Clause 7(b) and Clauses 8 to 11 as third-party beneficiaries.

  

	 	(b)	The data subject can enforce against the Data Importer this Clause, Clause 4(a) to (e) and (g), Clause 5, Clause 6, Clause 7(b), and Clauses 8 to 11 in cases where the Data Exporter has factually disappeared or has
ceased to exist in law unless any successor entity has assumed the entire legal obligations of the Data Exporter by contract or by operation of law, as a result of which it takes on the rights and obligations of the Data Exporter, in which case the
data subject can enforce them against such entity. 

  

	 	(c)	The data subject can enforce against the Subprocessor this Clause, Clause 4(a) to (e) and (g), Clause 5, Clause 6, Clause 7(b), and Clauses 8 to 11, in cases where both the Data Exporter and the Data Importer have
factually disappeared or ceased to exist in law or have become insolvent, unless any successor entity has assumed the entire legal obligations of the Data Exporter by contract or by operation of law as a result of which it takes on the rights and
obligations of the Data Exporter, in which case the data subject can enforce them against such entity. Such third-party liability of the Subprocessor shall be limited to its own processing operations under the Clauses. 

 

	 	(d)	The parties do not object to a data subject being represented by an association or other body if the data subject so expressly wishes and if permitted by national law. 

 

	3.	OBLIGATIONS OF THE DATA EXPORTER 

 The Data Exporter hereby agrees and warrants: 

 

	 	(a)	that the processing, including the transfer itself, of the personal data has been and will continue to be carried out in accordance with the relevant provisions of the Applicable Data Protection Law (and, where
applicable, has been notified to the relevant authorities of the Member State other jurisdiction where the Data Exporter is established) and does not violate the relevant provisions of the Member State or other jurisdiction; 

  

					
	DOW CONFIDENTIAL	 	Attachment 1	 	Page 1

	 	(b)	that it has instructed and throughout the duration of the personal data processing services will instruct the Data Importer to process the personal data transferred only on the Data Exporter’s behalf and in
accordance with the Applicable Data Protection Law and these Clauses; 

  

	 	(c)	that the Data Importer shall provide sufficient guarantees in respect of the technical and organisational security measures specified in Appendix 2 to this contract; 

 

	 	(d)	that after assessment of the requirements of the Applicable Data Protection Law, the security measures are appropriate to protect personal data against accidental or unlawful destruction or accidental loss, alteration,
unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing, and that these measures ensure a level of security appropriate to the risks
presented by the processing and the nature of the data to be protected having regard to the state of the art and the cost of their implementation; 

  

	 	(e)	that it will ensure compliance with the security measures; 

  

	 	(f)	that, if the transfer involves special categories of data, the data subject has been informed or will be informed before, or as soon as possible after, the transfer that his/her data could be transmitted to a third
country not providing adequate protection within the meaning of Directive 95/46/EC; 

  

	 	(g)	to forward any notification received from the Data Importer pursuant to Clause 4(b) and 7(c) to the data protection supervisory authority if it decides to continue the transfer or to lift his suspension;

  

	 	(h)	to make available to the data subjects upon request a copy of the Clauses, with the exception of Appendix 2 which shall be replaced by a summary description of the security measures, as well as a copy of any contract
for subprocessing services which has to be made in accordance with the Clauses, unless the Clauses or the contract contain commercial information, in which case it may remove such commercial information; 

 

	 	(i)	that, in the event of subprocessing, the processing activity is carried out in accordance with Clause 11 by a Subprocessor providing at least the same level of protection for the personal data and the rights of data
subject as the Data Importer under the Clauses; and 

  

	 	(j)	that it will ensure compliance with Clause 3(a) to (i). 

  

	4.	OBLIGATIONS OF THE DATA IMPORTER 

 The Data Importer hereby agrees and warrants: 

 

	 	(a)	 to process the personal data only on behalf of the Data Exporter and in compliance with its instructions and the Clauses; if it cannot provide such

  

					
	DOW CONFIDENTIAL	 	Attachment 1	 	Page 2

	 	
compliance for whatever reasons, it agrees to inform promptly the Data Exporter of its inability to comply, in which case the Data Exporter is entitled to suspend the transfer of data and/or
terminate the contract; 

  

	 	(b)	that it has no reason to believe that the legislation applicable to it prevents it from fulfilling the instructions received from the Data Exporter and its obligations under the contract and that in the event of a
change in this legislation which is likely to have a substantial adverse effect on the warranties and obligations provided by the Clauses, it will promptly notify the change to the Data Exporter as soon as it is aware, in which case the Data
Exporter is entitled to suspend the transfer of data and/or terminate the contract; 

  

	 	(c)	that it has implemented the technical and organisational security measures specified in Appendix 2 before processing the personal data transferred; 

 

	 	(d)	that it shall promptly notify the Data Exporter about: 

  

	 	(i)	any legally binding request of disclosure of the personal data by a law enforcement authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement
investigation; 

  

	 	(ii)	any accidental or unauthorised access; and 

  

	 	(iii)	any request received directly from the data subjects without responding to that request, unless it has been otherwise authorised to do so; 

 

	 	(e)	to deal promptly and properly with all inquiries from the Data Exporter relating to its processing of the personal data subject to the transfer and to abide by the advice of the supervisory authority with regard to the
processing of the data transferred; 

  

	 	(f)	at the request of the Data Exporter to submit its data processing facilities for audit of the processing activities covered by the Clauses which shall be carried out by the Data Exporter or an inspection body composed
of independent members and in possession of the required professional qualifications bound by a duty of confidentiality, selected by the Data Exporter, where applicable, in agreement with the supervisory authority; 

 

	 	(g)	to make available to the data subject upon request a copy of the Clauses, or any existing contract for subprocessing, unless the Clauses or contract contain commercial information, in which case it may remove such
commercial information, with the exception of Appendix 2 which shall be replaced by a summary description of the security measures in those cases where the data subject is unable to obtain a copy from the Data Exporter; 

 

	 	(h)	that, in the event of subprocessing, it has previously informed the Data Exporter and obtained its prior written consent; 

  

					
	DOW CONFIDENTIAL	 	Attachment 1	 	Page 3

	 	(i)	that the processing services by the Subprocessor will be carried out in accordance with Clause 10; 

  

	 	(j)	to send promptly a copy of any Subprocessor agreement it concludes under the Clauses to the Data Exporter. 

  

	5.	LIABILITY 

  

	 	(a)	The parties agree that a data subject, who has suffered damage as a result of any violation of the provisions referred to in Clause 2 or Clause 10 by any party or Subprocessor is entitled to receive compensation from
the Data Exporter for the damage suffered. 

  

	 	(b)	If a data subject is not able to bring the action referred to in paragraph 5(a) arising out of a breach by the Data Importer or his Subprocessor of any of their obligations referred to in Clause 2 or in Clause 10
because the Data Exporter has disappeared factually or has ceased to exist in law or became insolvent, the Data Importer agrees that the data subject may issue a claim against the Data Importer as if it were the Data Exporter, unless any successor
entity has assumed the entire legal obligation of the Data Exporter by contract of by operation of law, in which case the data subject can enforce its rights against such an entity. 

The Data Importer may not rely on a breach by a Subprocessor of its obligations in order to avoid its own liabilities. 

 

	 	(c)	If a data subject is not able to bring a claim against the Data Exporter or the Data Importer referred to in paragraphs 5(a) and (b), arising out of a breach by the Subprocessor of any of their obligations referred to
in Clause 2 or in Clause 10 because both the Data Exporter and the Data Importer have factually disappeared or ceased to exist in law or have become insolvent, the Subprocessor agrees that the data subject may issue a claim against the data
Subprocessor with regard to its own processing operations under the Clauses as if it were the Data Exporter or the Data Importer, unless any successor entity has assumed the entire legal obligations of the Data Exporter or Data Importer by contract
or by operation of law, in which case the data subject can enforce its rights against such entity. The liability of the Subprocessor shall be limited to its own processing operations under the Clauses. 

 

	6.	MEDIATION AND JURISDICTION 

  

	 	(a)	The Data Importer agrees that if the data subject invokes against it third-party beneficiary rights and/or claims compensation for damages under the Clauses, the Data Importer will accept the decision of the data
subject: 

  

	 	(i)	to refer the dispute to mediation, by an independent person or, where applicable, by the supervisory authority; 

  

	 	(ii)	to refer the dispute to the courts in the EU Member State or other jurisdiction in which the Data Exporter is established. 

  

					
	DOW CONFIDENTIAL	 	Attachment 1	 	Page 4

	 	(b)	The parties agree that the choice made by the data subject will not prejudice his substantive or procedural rights to seek remedies in accordance with other provisions of national or international law.

  

	7.	CO-OPERATION WITH SUPERVISORY AUTHORITIES 

  

	 	(a)	The Data Exporter agrees to deposit a copy of this contract with the supervisory authority if it so requests or if such deposit is required under the Applicable Data Protection Law. 

 

	 	(b)	The parties agree that the supervisory authority has the right to conduct an audit of the Data Importer, and of any Subprocessor, which has the same scope and is subject to the same conditions as would apply to an audit
of the Data Exporter under the Applicable Data Protection Law. 

  

	 	(c)	The Data Importer shall promptly inform the Data Exporter about the existence of legislation applicable to it or any Subprocessor preventing the conduct of an audit of the Data Importer, or any Subprocessor, pursuant to
paragraph b. In such a case the Data Exporter shall be entitled to take the measures foreseen in Clause 4(b). 

  

	8.	GOVERNING LAW 

 The Clauses shall be governed by the law of the Member State or other
jurisdiction in which the Data Exporter is established. 
  

	9.	VARIATION OF THE CONTRACT 

 The parties undertake not to vary or modify the terms of the
Clauses. This does not preclude the parties from adding clauses on business related issues where required as long as they do not contradict the Clause. 
  

	10.	SUBPROCESSING 

  

	 	(a)	The Data Importer shall not subcontract any of its processing operations performed on behalf of the Data Exporter under the Clauses without the prior written consent of the Data Exporter. Where the Data Importer
subcontracts its obligations under the Clauses, with the consent of the Data Exporter, it shall do so only by way of a written agreement with the Subprocessor which imposes the same obligations on the Subprocessor as are imposed on the Data Importer
under the Clauses. Where the Subprocessor fails to fulfill its data protection obligations under such written agreement the Data Importer shall remain fully liable to the Data Exporter for the performance of the Subprocessor’s obligations under
such agreement. 

  

	 	(b)	 The prior written contract between the Data Importer and the Subprocessor shall also provide for a third-party beneficiary clause as laid down in
Clause 2 for cases 

  

					
	DOW CONFIDENTIAL	 	Attachment 1	 	Page 5

	 	
where the data subject is not able to bring the claim for compensation referred to in paragraph 5(a) against the Data Exporter or the Data Importer because they have factually disappeared or have
ceased to exist in law or have become insolvent and no successor entity has assumed the entire legal obligations of the Data Exporter or Data Importer by contract or by operation of law. Such third-party liability of the Subprocessor shall be
limited to its own processing operations under the Clauses. 

  

	 	(c)	The provisions relating to data protection aspects for subprocessing of the contract referred to in paragraph (a) shall be governed by the law of the Member State in which the Data Exporter is established, namely
the Netherlands. 

  

	 	(d)	The Data Exporter shall keep a list of subprocessing agreements concluded under the Clauses and notified by the Data Importer pursuant to paragraph 4(j), which shall be updated at least once a year. The list shall be
available to the Data Exporter’s data protection supervisory authority. 

  

	11.	OBLIGATION AFTER THE TERMINATION OF PERSONAL DATA PROCESSING SERVICES 

  

	 	(a)	The parties agree that on the termination of the provision of data processing services, the Data Importer and the Subprocessor shall, at the choice of the Data Exporter, return all the personal data transferred and the
copies thereof to the Data Exporter or shall destroy all the personal data and certify to the Data Exporter that it has done so, unless legislation imposed upon the Data Importer prevents it from returning or destroying all or part of the personal
data transferred. In that case, the Data Importer warrants that it will guarantee the confidentiality of the personal data transferred and will not actively process the personal data transferred anymore. 

 

	 	(b)	The Data Importer and the Subprocessor warrant that upon request of the Data Exporter and/or of the supervisory authority, it will submit its data processing facilities for an audit of the measures referred to in
paragraph 11(a). 

  

					
	DOW CONFIDENTIAL	 	Attachment 1	 	Page 6

 On behalf of The Dow Chemical Company 

 

			
	 Name (written out in full):
	 	
 

 

			
	 Position:
	 	  

		
	 Address:
	 	
 

 

			
	
Other information necessary in order for the contract to be binding (if any):
	 	  

  

			
	Signature	 	  

  

	
	(Stamp of organisation)

  

	
	On behalf of Customer

  

			
	 Name (written out in full):
	 	
 

 

			
	 Position:
	 	  

		
	 Address:
	 	
 

 

			
	
Other information necessary in order for the contract to be binding (if any):
	 	  

  

			
	Signature	 	  

  

	
	(Stamp of organisation)

  

	
	On behalf of Customer

  

			
	Name (written out in full):	 	  

 

			
	 Position:
	 	  

		
	 Address:
	 	
 

 

			
	
Other information necessary in order for the contract to be binding (if any):
	 	  

  

			
	Signature	 	  

  

					
	(Stamp	 	of	 	organisation)

  

					
	DOW CONFIDENTIAL	 	Attachment 1	 	Signature Page

 Appendix 1 

TO THE GLOBAL DATA PROTECTION AGREEMENT 

Data Exporter 
 The Data Exporter is defined in
Exhibit 3. 
 Data Importer 
 The Data
Importer is defined in Exhibit 3. 
 Data Exporter may use Data Importer to process personal data relating to the following types of services:
human resources, information technology, finance, environmental, health & safety, purchasing, supply chain, customer service, public affairs, marketing and sales support, facilities management and an other services provide by Data Importer
to Data Exporter (the “Services”). 
 Data subjects 

The personal data transferred may include the following categories of data subjects: 
  

	(i)	Current, past or prospective directors, officers and employees (including volunteers, agents, temporary and casual workers), job applicants of the Data Exporter; and/or 

 

	(ii)	external workforce (including agents, advisors, consultants), and/or 

  

	(iii)	customers, distributors, suppliers, service providers and other contract partners of the Data Exporter; and/or 

  

	(iv)	any other persons interacting with the Data Exporter or with whom Data Exporter has a relationship (including but not limited to site visitors, web site visitors, individuals participating in Data Importer events).

 Categories of data 
 The personal data
transferred may include the following categories of personal data: 
 Human Resources Data, such as 

 

	(i)	Personal details including name, addresses, contact details (including email), age, sex, date of birth, physical description, pictures, identifiers issued by public bodies, identifiers issued by Data Importer,
including, for example, user names and passwords; 

  

	(ii)	Family, lifestyle and social circumstances including current marriage and partnerships, details of family and other household members, leisure activities and membership of charitable or voluntary organisations;

  

					
	DOW CONFIDENTIAL	 	Appendix 1	 	Page 1

	(iii)	Education and training details including academic records, qualifications, skills, training records, professional expertise and student records; 

 

	(iv)	Employment details relating to the employment of the data subject, including career history, recruitment and termination details, attendance record, accident records, performance appraisal, training, security records
and traffic data; 

  

	(v)	Financial details relating to the financial affairs of the data subject, including income, salary, assets and investments, payments, items purchased, loans, benefits, grants, insurance details and pension information;

  

	(vi)	Any other employment-related data fields that are processed by the Data Exporter which are made available to the Data Importer. 

Business and External Workforce Data, such as 
  

	(i)	Personal details including name, addresses, contact details (including email), and other identifiers; 

  

	(ii)	Membership of charitable or voluntary organisations; 

  

	(iii)	Classes of data related to goods or services provided, including details of the goods or services, licenses issued, agreements and contracts; 

 

	(iv)	Any other data fields related to customer, supplier, distributor, service provider or contract partners that are processed by the Data Exporter which are available to the Data Importer. 

Special categories of data 
 Transfer of special
categories of data is limited to local legally required data related to the employment such as social security data or religious affiliation. Transfer of other sensitive data require additional appropriate safeguards and/or explicit consent of the
data subject. 
 Processing operations 
 Subject to
applicable data protection law the provision of Services may result in processing of Data Exporter’s personal data in at least the following manner (without limitation): 

Collection 
 Storage 

Recording 

  

					
	DOW CONFIDENTIAL	 	Appendix 1	 	Page 2

 Organizing 
 Making
Available 
 Combining 
 Blocking 

Erasure and deletion 
 Analyzing 

The personal data transferred may be subject to processing activities with respect to: 

Staff Administration 
 Administrating external workforce and
independent contractors of Data Exporter 
 Planning and Allocation of Resources 

Production of products 
 Advertising, marketing and public
relations 
 Integrated supply chain 
 Administrating customer
relationships 
 Accounting and keeping records (and other financial services) 

Reporting financial information 
 Provision of consultancy and
advisory services 
 Development of products, technologies and services 

Research 
 Environmental, health and safety 

IT services and IT security 
 Security and safety of the
premises and working environment 
 Legal 
 Other such agreed
purposes in relation to the above mentioned services 

  

					
	DOW CONFIDENTIAL	 	Appendix 1	 	Page 3

 Appendix 2 

TO THE GLOBAL 
 DATA
PROTECTION AGREEMENT 
 This Appendix forms part of the Clauses 

Description of the Technical and Organisational Security Measures implemented by the Data Importer in accordance with Clauses 4(d) and 5(c) are: 

General 
 Data Importer shall implement technical
and organizational security measures to 
  

	(a)	ensure that persons entitled to use a data processing system have access only to the data to which they have a right of access, and that personal data cannot be read, copied, modified or removed without authorisation in
the course of processing or use and after storage, 

  

	(b)	ensure that personal data cannot be read, copied, modified or removed without authorisation during electronic transmission or transport, and that it is possible to check and establish to which bodies the transfer of
personal data by means of data transmission facilities is envisaged, 

  

	(c)	ensure that it is possible to check and establish whether and by whom personal data have been input into data processing systems, modified or removed, 

 

	(d)	ensure that, in the case of commissioned processing of personal data, the data are processed strictly in accordance with the instructions of the Data Exporter, 

 

	(e)	ensure that data collected for different purposes can be processed separately. 

 Corporate Policy Program

 Data Importer has issued policies to communicate goals and objectives and to establish beliefs, objectives, and employee responsibilities with
regard to 
  

	(a)	information technology security, 

  

	(b)	data protection/data privacy, 

  

	(c)	protection of personal employee data, 

  

	(d)	records management, 

  

	(e)	information handling, 

  

	(f)	network device security, 

  

	(g)	information service provider security. 

  

					
	DOW CONFIDENTIAL	 	Appendix 2	 	Page 1

 Exception Handling 

Exceptions to policy typically require a formal documentation process including a formal acceptance by the corporate owner of the system or process. 

Technical Security Controls 
 The customary
technical control elements taken to protect information at Data Importer that are evaluated during a risk assessment and the corporate auditing process are as follows: 

Authentication 
 Users are typically authenticated through
the use of a user name and password combination. Employees and other authorized users are responsible to protect passwords and other security authentication mechanisms from unauthorized use or disclosure. In some circumstances, such as some system
administrator access or access to Data Importer’s network through a Virtual Private Network, a second authentication factor is used. This second factor is typically a logical key that the user must physically possess, in addition to knowing a
user name and password, in order to gain access. 
 Access Control 

Access to personal data is typically granted to specific data elements within a processing operation based on the role that a person performs within the
company. This is known as the “role based security model”. 
 Security Administration 

Administrative roles are distributed within the company. Persons within the working group using a processing operation typically administer security on those
operations. These persons are more aware of the security requirements of the data than a remote security administrator would be. Administrator accounts with broad access, such as those used to accomplish hardware maintenance or data backup services,
are closely monitored with both technical and organizational controls to assure appropriate use. 
 Organizational Controls 

Work processes typically maintain appropriate “separation of duties” to protect against one employee subverting internal controls. 

Auditing 
 A team within the Information Security
group monitors Data Importer’s processing operations and networks continually looking for intrusions, viruses or other breaches of security. This team also monitors external news sources to maintain awareness of potential external threats. Data
Importer’s corporate auditing function performs higher-level audits to monitor internal conformance to all policies. External auditors periodically confirm the results and methods of the corporate auditing function. 

  

					
	DOW CONFIDENTIAL	 	Appendix 2	 	Page 2

 Application Design 

Several classes, depending on project size, of formal design methodology are used in the development or modification of data processing operations. Evaluation
of our compliance with this methodology is evaluated using an external project management benchmark. 
 Change Management 

System changes are subject to corporate change management policies. Identified “system owners” are responsible for, and must approve changes to,
systems maintained under their control. 
 Data Backup and Recovery 

Data is backed up periodically and the backup media managed by Information Systems is physically secured. 

Awareness 
 Specific formal awareness programs in
privacy/data protection are required for various roles within Data Importer. A computer based training module is used to teach managers and others with routine access to personal data, about the company’s policies and expectations about how
personal data should be protected. 
 Usage Logging and Intrusion Detection Systems 

Activity on most Data Importer systems is monitored, using a number of different technologies, as part of the overall information security program. These logs
and reports are used in particular to detect and act on intrusion attempts, deviations from corporate policy and standards, deviations from legal requirements, to protect Data Importer from the impact of malicious software such as viruses and denial
of service attacks, and for data protection control. The monitoring process will be performed in accordance with the applicable local legal requirements. 

Physical Control 
 Data Importer has adopted a
standardized methodology for the application of physical security systems and hardware consistent with typical large corporate facilities. This approach focuses on the need to provide a proactive security posture that combines physical, card access,
and key locked facilities to control access. 
 This methodology focuses on four levels of security protection and the devices that should be employed at
each level and the strategy for separation between levels. These levels are facility perimeter, public space, employee space, and sensitive space. 

  

					
	DOW CONFIDENTIAL	 	Appendix 2	 	Page 3

 The highest level of physical security within the facility addresses those areas that contain facility assets and
information that should not be accessed by the general employee population. Examples of these sensitive space areas are telephone switching equipment rooms, fiber entry rooms, network traffic areas, collocation areas, and computer rooms. Access to
sensitive space areas is through portals controlled by electronic card access control readers. The security system must be keyed or programmed with sufficient access levels to only allow those personnel with a specific need to be in each sensitive
space access to that space during the appropriate days and times when access is required. Sensitive space areas are designed so that personnel may only exit freely from the sensitive space into the employee space. 

General network wiring is protected by concealment. Critical networking components, such as routers, hubs, bridges, gateways and patch panels, are further
protected within sensitive space areas as described above. 
 Computing facilities are protected from fire using a number of techniques including use of
non-combustible construction materials, automated fire suppression systems, manual fire extinguishers and smoke detectors with alarms systems and cameras. 

Availability 
 Appropriate use of uninterruptible
power supplies is made to assure maximum availability of servers. Facilities have a proactive maintenance schedule and maintain appropriate supplies of critical spare parts. Service level agreements document appropriate uptime expectations for each
service. 
 Risk Management 
 Security measures
are reviewed and updated regularly by considering the security risk, threats, possible business impacts and probabilities. Possible deviations with information security measures outlined in this Appendix 2 are corrected without undue delay. Critical
risks and threats concerning Data Exporter’s Data shall be reported to Data Exporter without delay. 
 Access to and use of Data Exporters’
facilities 
 Data Importer will comply with the Data Exporters’ standard policies and procedures, as made available to Data Importer, regarding
access to and use of Data Exporters’ facilities. 
 Access to Data Exporters’ systems 

Data Importer will, and will require that all Data Importer’s personnel who have access to any systems that are not Data Importer’s systems for the
purpose of providing the Services will limit their access to those portions of Data Exporter’s systems for which they are authorised in connection with the Services. Data Importer will (i) subject to Data Importer’s record retention
policy, make available to Data Exporter, upon Data Exporter’s request, a written list of the names of each individual who has been granted such access, and (ii) adhere to Data Exporters’ security rules and procedures for the use of
Data Exporter’s systems. All user identification numbers and passwords disclosed to Data Importer to permit Data Importer’s personnel to access Data Exporter’s systems will, as between the parties, be deemed to be, and will be treated
confidential. Data Importer will immediately notify Data Exporter of any detected unauthorized 

  

					
	DOW CONFIDENTIAL	 	Appendix 2	 	Page 4

 
attempt to access or any apparent unauthorised access by Data Importer’s personnel to Data Exporter’s systems and shall cooperate with Data Exporter in the investigation of any
attempted or apparent unauthorised access by Data Importer’s personnel to Data Exporter’s systems. Data Exporter shall ensure that Data Importer is given access to such Data Exporter’s systems (including electronic and physical access
to networks and systems) to the extent necessary for the purposes of performing the Services and Data Importer shall ensure that access to Data Exporter’s systems is restricted to only those of its personnel who require such access to perform
the Services. 
 Local Law Requirements 
 Data
Importer shall implement further technical and organizational security measures to ensure that the personal data are kept secure, preventing their alteration, loss, unauthorised processing or access if such technical and organizational security
measures are legally required under local law (applicable to the respective Data Exporter entity and/or to the respective Data Importer entity). 

  

					
	DOW CONFIDENTIAL	 	Appendix 2	 	Page 5

 EXECUTION: 

The parties have shown their acceptance of the terms of this Agreement. 
  

			
	SIGNED by	  	)
		  	)
		  	)
	duly authorised for and on behalf of	  	)
	THE DOW CHEMICAL COMPANY	  	)
		
	SIGNED by	  	)
		  	)
		  	)
	duly authorised for and on behalf of	  	)
	STYRON HOLDING B.V.	  	)
		
	SIGNED by	  	)
		  	)
		  	)
	duly authorised for and on behalf of	  	)
	STYRON HOLDING B.V.	  	)

  

					
	DOW CONFIDENTIAL	 	Appendix 2	 	Signature PageEX-10.20

 Exhibit 10.20 

EXECUTION VERSION 
  

			
	 CONFIDENTIAL TREATMENT REQUESTED UNDER
 C.F.R.
SECTIONS 200.80(b)(4), 200.83 AND 230.406.
 [*****] INDICATES OMITTED MATERIAL THAT IS THE

SUBJECT OF A CONFIDENTIAL TREATMENT REQUEST
 FILED SEPARATELY WITH
THE COMMISSION.
 THE OMITTED MATERIAL HAS BEEN FILED

SEPARATELY WITH THE COMMISSION.
	  	

 Amendment To And 

Consent to Partial Assignment Of 

Styrene Contract of Sale Between 

The Dow Chemical Company and Americas Styrenics LLC 

This Amendment and Consent to Partial Assignment (“Amendment”) is entered into between The Dow Chemical Company (“BUYER” and
“Dow”), Americas Styrenics LLC (“SELLER” and “AMSTY”) and Styron LLC (“BUYER” and “Styron”), to be effective as of April 1, 2010, and is made with reference to that certain Styrene Contract of Sale
with an Effective Date of December 1, 2009 (“Agreement”) and the Logistic Letter Agreement effective December 1, 2009 (“Letter Agreement”) entered into between Dow and AMSTY. 

RECITALS 
 WHEREAS, in 2009, Dow
announced that it grouped four of its businesses into a separate division and its intent to form a new independent business unit called Styron, which includes the following: Emulsion Polymers (Paper and Flooring Latex), Synthetic Rubber,
Polycarbonate and Compounds & Blends, Styrenics (which includes Polystyrene and ABS/SAN resins, and Expandable Polystyrene), Automotive Plastics and some styrene monomer assets (the “Styron Businesses”). 

WHEREAS, on April 1, 2010, Styron became an independent company, containing the Styron Businesses, with affiliates across the world (Styron LLC, Styron
Holding B.V. and each of their respective affiliates). 
 WHEREAS, a significant portion of Dow’s Product consuming assets supplied under this
Agreement were transferred to Styron on April 1, 2010. 
 WHEREAS, Dow announced on March 2, 2010 that it plans to sell Styron to Bain Capital
Partners by June 1, 2010, following regulatory approval, customary conditions and transaction close (“Transaction”). 
 WHEREAS, in
accordance with Section 8. a) of Exhibit E of the Agreement, SELLER and BUYER by this Amendment wish to amend certain terms of the Agreement to accommodate Styron as additional BUYER, as provided herein. 

WHEREAS, Dow and AMSTY wish to amend Section VIII of the Letter Agreement to prorate the scheduling and logistic resource fee between Dow and Styron.

 WHEREAS, in accordance with Section 8. b) of Exhibit E of the Agreement, BUYER is providing notice of partial assignment and seeking consent to
partially assign the Agreement to Styron. 
 WHEREAS, Styron desires to be bound by the terms of the Agreement and Letter Agreement. 

WHEREAS, SELLER desires to consent to the assignment and the amendment to the Agreement and Letter Agreement on the terms and conditions
contained herein. 

  
 1 

 EXECUTION VERSION 
  

 NOW THEREFORE, in consideration of the premises and agreements, provisions and covenants herein
contained, BUYER and SELLER agree to amend and partially assign the Agreement and Letter Agreement as follows: 
 A. Definitions. Capitalized terms
not otherwise defined herein shall have the respective meanings ascribed to them in the Agreement or Letter Agreement, as the case may be. 
 B.
Amendments to Agreement: 
 1. General. All references to the term “BUYER” in the Agreement shall be deemed to
include Styron as well as Dow, and, except as otherwise set forth in this Amendment, all rights and obligations of “BUYER” set forth in the Agreement shall apply to each of Styron and Dow individually, not in the aggregate, and separately,
not jointly. Without limiting the generality of the foregoing, the following illustrates the intent of such amendment for selected provisions of the Agreement: 

(a) Period. The Agreement allows BUYER to terminate the Agreement in certain circumstances. The provisions of the Agreement relating to
“phase-out” shall apply to both Dow and Styron. For example, in the event that Dow terminates the Agreement under such provision, the Agreement would terminate only with respect to Dow and SELLER. In such a situation, SELLER, as the
non-terminating party, would have the option to extend the Agreement for the Phase-out Period with respect to Dow pursuant to the provisions of such section. Notwithstanding, if there is termination under such provision by a Buyer, the Agreement
shall continue in full force and effect with respect to the non-terminating Buyer and SELLER without regard to such termination between the terminating Buyer and SELLER or effect of any Phase-out Period. 

(b) Rebates. The Agreement provides that SELLER will issue a rebate to BUYER if there is a unit ratio improvement based on a Calendar
Year average and certain conditions are satisfied. It is anticipated that both Dow and Styron may contribute to such unit ratio improvements. In the event SELLER issues a rebate pursuant to the provisions of such section, such rebate shall be
allocated pro rata to Dow and Styron based on the volume and price history of Dow and Styron individually. 
 (c) Product: The
Product section of the Agreement provides that Product sold and purchased incident to the terms of the Agreement is for BUYER’S internal consumption for end use purposes only and under no circumstances is the Product intended for resale. This
Product section of the Agreement is amended to allow Styron to resale Product delivered to Styron’s Midland operations to Dow only for use in Dow’s Midland operations pursuant to the terms in Paragraph 2 of this Amendment. 

2. Quantity: The Agreement requires BUYER to purchase [*****]% of its Product requirements for internal consumption at BUYER’s
locations in North America from SELLER. As Dow is transferring a significant portion of those assets to Styron, and this Agreement will hereby be partially assigned to Styron, the first paragraph of the Quantity section of the Agreement is hereby
amended so that from and after April 1, 2010, Styron will purchase [*****]% of its Product requirements for internal consumption from SELLER and Dow will purchase [*****]% of its Product requirements for internal consumption from SELLER except that
Styron is permitted, by this Amendment, to resell Product to Dow at its Midland location up to [*****] per year and such volume would be included as Styron Product requirements and excluded from Dow’s requirements. Notwithstanding, for the 2010
Calendar Year only, Dow is only obligated 

  
 2 

 EXECUTION VERSION 
  

 
to purchase its requirements less that amount which is determined by multiplying [*****] by a fraction, the numerator of which is the number of days from the closing of the Transaction until
December 31, 2010, and the denominator of which is [*****], provided that the Transaction closes before December 31, 2010. Further, through the end of the 2010 Calendar Year and only through the end of the 2010 Calendar Year,
“requirements” as described above specifically excludes volumes of Product or similar product supplied under existing supply contracts to Dow’s wholly owned subsidiary Rohm and Haas (“Rohm and Haas Supply Agreements”). Dow
will not renew the Rohm and Haas Supply Agreements except as otherwise required by contract and then only for Rohm and Haas end use consuming sites. Styron and Dow are not obligated to purchase a specified minimum number of tons of Product per Year.

 The last sentence of the last paragraph of the Quantity section is also amended to state as follows: “Notwithstanding any other provision contained
in this Quantity section of the Contract, it is understood that the sale of Product from April 1, 2010 through December 31, 2010 in excess of [*****] to Styron and in excess of [*****] to Dow shall be the discretion of the SELLER. The sale of
Product in excess of [*****] to Styron and [*****] to Dow from January 1, 2011 onwards each year will be at the discretion of the SELLER. Quantities of Product will be provided ratably with monthly volumes equal to the annual nominated volume /
[*****] ± [*****]% unless otherwise mutually agreed to by the Parties.” 
  

	3.	Exhibit F. Arbitration Procedures For Dispute 

 (a) The third through sixth sentences of
Section 3 in Exhibit F are hereby deleted and replaced with the following: 
 “Within twenty (20) calendar days of accepting appointment, the Party
Appointed Arbitrators shall appoint, by agreement, an additional arbitrator who shall serve as the Chair and presiding arbitrator of the Tribunal. If the Party Appointed Arbitrators cannot agree on the additional arbitrator within this twenty (20)
day period, then the additional arbitrator shall be selected pursuant to the Rules.” 
 (b) The last sentence of Section 3 in Exhibit F
is deleted in its entirety. 
 C. Amendments to Letter Agreement: 

1. General. All references to the term “BUYER” and “Dow,” as applicable, in the Letter Agreement shall be deemed to include Styron
as well as Dow, and, except as otherwise set forth in this Amendment, all rights and obligations of “BUYER” set forth in the Agreement shall apply to each of Styron and Dow individually, not in the aggregate. 

2. Section I. The last sentence of Section I of the Letter Agreement is amended to replace the word “BUYER” with “Dow”. 

3. Section II. The second and third sentences of Section II of the Letter Agreement are amended to replace the word “BUYER” with
“Dow”. 
 4. Section VI. Section VI of the Letter Agreement is hereby amended in its entirety to read as follows: 

“Allyn’s Point is the only BUYER location that will be serviced by marine carriage. It is contemplated that this service will be provided incident
to Dow’s domestic contract with the US Shipping Company and at no cost to SELLER with freight, demurrage, diversion, product gain/losses and other charges to be pro-rated in proportion to the size of BUYERS’ and SELLER’S respective
Product Cargos.” 

  
 3 

 EXECUTION VERSION 
  

 5. Section VIII. Section VIII of the Letter Agreement is deleted in its entirely and replaced with the
following language: 
 “Resources: It is agreed that Product Planning and scheduling will be provided by SELLER. A scheduling and logistics resource
fee of [*****] per month of the contract will be invoiced to Styron LLC and [*****] per month of the contract will be invoiced to The Dow Chemical Company. 

6. Section XI. Section XI of the Letter Agreement is hereby amended in its entirety to read as follows: 

“It is agreed that during the Calendar Year of 2010 incident to the Contract, Dow will be allowed to purchase a volume of approximately [*****] of
Product for its North American requirements from another third party.” 
 D. Consent to Partial Assignment: AMSTY hereby waives its rights under
the Agreement and Letter Agreement with respect to the Transaction and consents to the partial assignments and assumptions by Styron. AMSTY and Dow hereby agree that (i) Dow shall have no liability for obligations under the Agreement and Letter
Agreement with respect to the Styron Businesses required to be performed from and after the closing of the Transaction, except with respect to any purchases of Product made by Styron prior to the closing of the Transaction which remain unpaid as of
the closing of the Transaction; (ii) Dow shall remain fully liable for obligations under the Agreement and Letter Agreement required to be performed by BUYER, regardless of whether BUYER is Dow or Styron, before closing of the Transaction; and (iii)
Dow shall remain fully liable for obligations under the Agreement related to [*****]% of Dow’s Product requirements as set forth in this Amendment and for its share of the scheduled and resource fees set forth in the Letter Agreement as amended
by this Amendment after closing of the Transaction. 
 E. Acceptance and Agreement to be Bound. Styron hereby accepts all of the terms and provisions
of the Agreement and the Letter Agreement, copies of which have been provided to it in connection herewith, and agrees to be bound by such terms and provisions for all intents and purposes, including but not limited to the confidentiality provisions
set forth in Exhibit B. 
 F. Right of Revocation (a) In the event that the Transaction does not close on or before December 31, 2010, SELLER shall
have the right to revoke its Consent to Partial Assignment herein by giving Dow written notice thereof within 30 days. The partial assignment provisions of this Agreement shall expire 10 days after SELLER delivers the above described written notice
to Dow. 
 (b) Effect. Except as expressly set forth otherwise in this Amendment and Consent to Partial Assignment, all other terms and conditions of
the Agreement and Letter Agreement shall remain in full force and effect. 
 G. Law: This Amendment will be governed by laws of the State of Delaware
without reference to its principles of conflict of laws. 
 Signature page follows 

  
 4 

 The Parties have caused this Amendment and Consent to Partial Assignment to be executed by their duly authorized
representatives, 
  

									
	Agreed:	 		 		 	
			
	AMERICAS STYRENICS LLC                         

	 		 	THE DOW CHEMICAL COMPANY
					
	By:	 	 /s/ Timothy D. Roberts
	 		 	By:	 	 /s/ Timothy O. King

					
	Name:	 	 Timothy D. Roberts
	 		 	Name:	 	 Timothy O. King

					
	Title:	 	 CEO
	 		 	Title:	 	 Vice-President

					
	Date:	 	 June 14, 2012
	 		 	Date:	 	 June 10, 2010

				
	CEO Approval No. 2010-0007	 		 		 	

  

			
	STYRON LLC
		
	By:	 	 /s/ Timothy O. King

		
	Name:	 	 Timothy O. King

		
	Title:	 	 Authorized Representative

		
	Date:	 	 June 10, 2010

 [Signature Page to Amendment and Consent to Partial Assignment of Amsty Agreement] 

 STYRENE 

CONTRACT OF SALE 

This Contract of Sale (“Contract”) is made and entered into effective as of the
1st day of December, 2009 (the “Effective Date”) by and between Americas Styrenics LLC, a Delaware limited liability company, having offices located at 24 Waterway Avenue,
Suite 1200, The Woodlands, TX 77380 (“SELLER”), and The Dow Chemical Company, a Delaware corporation having offices located in Midland, Michigan (“BUYER”). SELLER and BUYER are collectively referred to as the
“Parties” and individually as a “Party”. 
 For and in consideration of the mutual benefits to be derived
SELLER agrees to sell and deliver and BUYER agrees to purchase and accept delivery of the product described below, in the quantities and during the period set forth in this Contract. 

THE TERMS AND CONDITIONS AND EXHIBITS A, B, C, D, E and F all of which are attached hereto, and by reference are made integral
parts of this Contract. 
  

			
	Period:	  	“Year” means the period from any December 1 through November 30; “month” means a calendar month. “Calendar Year” means the period between January 1 and December 31.
		
		  	 The term of this Contract, which shall commence on the Effective Date, shall be for a period of three (3) Years terminating on November 30,
2012, and the Contract will automatically renew Year to Year thereafter for no more than two Years. Either Party may terminate this Contract at the end of the third (3rd) or fourth (4th) Year if the terminating Party notifies the other Party in writing at least one (1) Year prior to end of third (3rd) or fourth (4th) Year.
  
 If appropriate notice to
terminate is given, which results in the termination of this Contract at the end of the third (3rd) Year of the Contract, then the non-terminating Party may elect, at its option, to extend the
Contract by a phase-out period (the “Phase-out Period”). The Phase-out Period shall consist of two (2) additional consecutive Years. The non-terminating Party must provide the terminating Party with written notice of its election to
exercise its right to require the Phase-out Period within ninety (90) days of the non-terminating Party’s receipt of the terminating Party’s notice of termination.

		
		  	During the Phase-out Period, all terms and conditions contained in the Contract will remain in full force and effect with the following exceptions:
		
		  	 A.) If BUYER is the terminating Party, then during the first (1st) Year of the
Phase-out Period BUYER shall only be obligated to purchase [*****] percent ([*****]%) of BUYER Requirements, as defined below, and then during the second (2nd) Year of the Phase-out Period BUYER shall only be obligated to purchase [*****] percent
([*****]%) of BUYER Requirements.

		
		  	 B.) If SELLER is the terminating Party, then during the first (1st) Year of
Phase-out Period SELLER shall only be obligated to sell [*****] percent ([*****]%) of BUYER Requirements, and then during the second (2nd) Year of the Phase-out Period SELLER shall only be obligated to sell [*****] percent ([*****]%) of BUYER
Requirements.

			
		
		  	If appropriate notice to terminate is given, which results in the termination of this Contract at the end of the fourth (4th) Year of the Contract, then the non-terminating Party may elect, at its option, to extend the Contract by a
phase-out period (the “Phase-out Period”). The Phase-out Period shall consist of one (1) additional Year. The non-terminating Party must provide the terminating Party with written notice of its election to exercise its right to
require the Phase-out Period within ninety (90) days of the non-terminating Party’s receipt of the terminating Party’s notice of termination.
		
		  	During the Phase-out Period, all terms and conditions contained in the Contract will remain in lull force and effect with the following exceptions:
		
		  	 A.) If BUYER is the terminating Party, then during the Phase-out Period BUYER shall only be obligated to purchase [*****] percent
([*****]%) of BUYER Requirements.

		
		  	 B.) If SELLER is the terminating Party then during the Phase-out Period SELLER shall only be obligated to sell [*****] percent
([*****]%) of BUYER Requirements.

		
		  	In the event there is a Phase-out Period this Contract will terminate at the end of the Phase-out Period.
		
	Product:	  	Styrene Monomer meeting the specifications contained in Exhibit A (the “Product”). It is understood and agreed to that the Product sold and purchased incident to the terms of this Contract is for BUYER’s
internal consumption end use purposes only and under no circumstances is the Product intended for resale.
		
	Quantity:	  	BUYER will not be obligated to purchase a specified minimum number of tons of Product per Year. However, BUYER shall be obligated to purchase from SELLER incident to terms of this Contract [*****] percent ([*****]%) of its Product
requirements for internal consumption for BUYER locations within North America for end use purposes only (“BUYER Requirements”), during the Contract term, except during the 2010 Calendar Year, the BUYER shall only be obligated to purchase
BUYER “Requirements less [*****]. Through the end of the 2010 Calendar Year and only through the end of the 2010 Calendar Year BUYER Requirements specifically excludes volumes of Product or similar product supplied under existing supply
contracts to Dow’s wholly owned subsidiary Rohm and Haas (“Rohm and Haas Supply Agreements”). BUYER will not renew the Rohm and Haas Supply agreements except as otherwise required by contract and then only for Rohm and Haas end use
consuming sites.
		
		  	Unless otherwise agreed to by the Parties, Product will be delivered on a ratable basis over the Year in question.
		
		  	At least ninety (90) days before the beginning of each Year, BUYER will provide SELLER with an annual forecast in monthly volumes of the quantity of Product BUYER will purchase from SELLER during said Year. These forecasts are for
planning purposes only and do not constitute a contractual commitment to purchase or sell said forecasted quantity.

  
 7 

					
		  	In addition to the annual forecast mentioned above, on or before the [*****] ([*****]) day of each month during the term of this Contract BUYER shall provide SELLER with a forecast in writing of its expected purchases of
Product for the immediately subsequent three (3) months. Its fully understood and agreed to that SELLER’s forecast for the [*****] ([*****]) month of the [*****]([*****]) month forecast shall for all purposes be considered a firm quantity
nomination by the consuming location for the first month. Forecast will also include a [*****] ([*****]) day delivery date range and mode of transportation (vessel, railcar or truck).
		
		  	Each Party will give to the other as much notice as possible of any planned operations changes, such as turnarounds, that will have a significant effect on receipts and deliveries of Product. Notwithstanding any other
provision contained in this Quantity section of the Contract it is understood that the sale of Product in excess of [*****] lbs in 2010 and [*****] lbs/year from 2011 onwards shall be at the discretion of the SELLER and quantities provided ratably
with monthly volumes equal to the annual nominated volume / [*****] ± [*****]%.
		
	Price:	  	The FOB shipping point price for Product (“Product Price”) shipped during any calendar month will be determined in accordance with the following:
			
		  	A.	  	For the first [*****] percent ([*****]%) of Product purchased each month the price per pound shall be determined in accordance with the following formula:
			
		  		  	Price = [*****]
			
		  		  	Fixed price component = [*****]
			
		  	B.	  	For the balance of Product purchased each month the price per pound shall be a monthly spot average as published by CMAl’s Aromatics Market Report Monthly Price Page for the month of product lift with a floor and cap price
defined as:
			
		  		  	Floor Price = [*****]
			
		  		  	Cap Price = [*****]
			
		  		  	Fixed price component cap = [*****]
			
		  		  	Where:
			
		  		  	Bz = [*****]
			
		  		  	Bz Contract = [*****]
			
		  		  	Bz Spot = [*****]

			
		  	 C2 = [*****]

		
		  	 NG = [*****]

		
		  	 Natural Gas Market Price = an amount equal to the price per MMBTU of natural gas (in U.S. dollars) reported in Inside F.E.R.C.’s Gas Market
Report under the heading “Delivered Spot Gas Prices, Henry Hub (large packages only)” in its first issue published for the month of Product delivery. Where a range is given, the midpoint of such range shall apply.

		
		  	 If any of the foregoing referenced publications ceases to exist or fail to contain any of the data necessary to determine the reference price(s) in
question, or if any of the reference publications changes the basis for determination of any of such data in a manner that is adverse to either of the Parties hereunder, then the reference price in question will be based on such alternative index as
most closely approximates the applicable index as constituted on the effective date of this Contract and is reasonably acceptable to both BUYER and SELLER.

		
		  	 The fixed price component under A above shall be adjusted [*****] on the [*****] of the Effective Date to reflect increases or decreases in the Consumer
Price Index (Series ID CUUR0000SAO). Under A above, in the Price section of this Contract, the fixed price component can go no lower than [*****] or no higher than [*****], during the term of this Contract. The first adjustment shall be made and
effective on the first anniversary of the Effective Date. By way of example, the first adjustment shall be made [*****] after the Effective Date if it is determined that an increase or decrease in the fixed price component is warranted due to an
increase or decrease in the Consumer Price Index on the Effective Date as compared to the Consumer Price lndex [*****] later.

		
		  	 All price calculations shall be rounded to four digits beyond the decimal.

		
	Territory:	  	This Contract shall apply to and encompass BUYER locations within North America only.
		
	Logistics:	  	The intent is that SELLER will provide the logistical requirements to deliver Product to BUYER’s consumptions sites in North America and that BUYER and SELLER will work together to minimize costs. BUYER will pay associated
freight and logistics costs to keep SELLER whole. The logistics for supply of Product are more fully set forth in a letter agreement effective on December 1, 2009, between the Parties.
		
	Delivery	  	Product will be delivered to BUYER’s Allyn’s Pt. location FOB St. James, LA or other U.S.

			
		
	Terms:	  	Gulf Coast port with SELLER to arrange delivery via suitable vessel (initially, U.S. Shipping’s Chemical Transporter) with actual, freight, demurrage and non-affreightment costs to be borne by BUYER.
		
		  	For FOB deliveries into vessels or barges: Quantity shall be based on the static shore tank measurements at load point. BUYER and SELLER shall split costs equally for the agreed upon independent surveyor at load, which surveyor
shall inspect for quality and quantity. If shore tanks are active at loading, quantity will be determined by vessel figures, i.e. closing ullages less retention on board adjusted by vessel experience factor (“VEF”). Such VEF will be
determined in accordance with the latest standards of API, the American Petroleum Institute. Quality will be based on shore tank samples taken immediately prior to load.
		
		  	Deliveries via railcar or bulk truck, the quantity shall be based on certified scale weights at load point.
		
	 Payment
 Terms:
	  	On or after the last working day of each month, a consolidated invoice will be issued to BUYER for all shipments of Product during that month. Payment will be due in full net [*****] ([*****]) days from the date of
invoice.
		
		  	All payments on account are to be made by wire transfer. If BUYER fails to pay SELLER the total amount owed by such date, then BUYER is subject to interest on the unpaid portion and shall accrue from such date until paid at the
Prime Rate plus [*****] percent ([*****]%) per annum (“Interest Rate”), compounded monthly.
		
		  	If payment date falls on a Saturday, then Buyer’s payment will be due the prior Friday, if payment date falls on a Sunday or Monday holiday, then BUYER’s payment will be due on the next business day.
		
		  	If BUYER disputes the amount due under an invoice, it will promptly pay the invoice, but such payment will not be deemed a waiver of BUYER’s dispute, and the Parties shall act promptly to resolve such dispute. If the dispute is
resolved in BUYER’s favor, then SELLER shall promptly reimburse BUYER in the amount of BUYER’s overpayment plus interest on such amount at the Interest Rate, compounded monthly, from the disputed invoice due date until the date of
reimbursement.
		
	Unit Ratio Improvement:	  	BUYER and SELLER desire to improve the unit ratio performance for benzene, ethylene and natural gas at SELLER’s St. James, LA, manufacturing facility. BUYER and SELLER shall use reasonable efforts to arrange for mutually
agreeable confidential information exchange and technical consulting during the term of this Contract, free of charge, with the objective to achieve such improvements. Such activities shall be conducted according to the terms of the confidentiality
provisions in Exhibit B, hereby incorporated by reference.
		
	Rebates:	  	BUYER and SELLER desire to structure a rebate to share economic improvements of unit ratio performance for benzene, ethylene and natural gas at SELLER’s St. James, LA, manufacturing facility. SELLER will issue a rebate to BUYER
if there is a unit ratio improvement based on a Calendar Year average and the conditions set forth below.

			
		  	At the end of each of the first [*****] of this Contract, SELLER shall calculate a Calendar Year average unit ratio performance for benzene, ethylene and natural gas based on actual feedstock consumption and Product production at
St. James.
		
		  	 For Product purchased each Year, and provided all outstanding invoices for such Product are paid in full within the term of this Contract, by
the end of January following such Year, SELLER will issue a rebate representing unit ratio improvements to the Product Price formulas otherwise designated in this Contract. The rebate for benzene and ethylene are determined for each month based on
the following formula:
  
 Month(x) Rebate = [*****]

		
		  	Each monthly rebate from the prior Calendar Year is summed to calculate the total annual rebate.
		
		  	For example, in the Product Price formulas under this Contact, the unit ratios for benzene, ethylene and natural gas are currently specified as [*****] for benzene, [*****] for ethylene and [*****] for natural gas. If the Calendar
Year average unit ratios benzene and ethylene are each improved by [*****], as an example, then a rebate would be issued for each month of the prior Calendar Year in the amount of:
		
		  	Month(x) Rebate (Bz and C2) = [*****]
		
		  	The rebate for natural gas begins when the unit ratio improves below [*****]. If the average unit ratio for NG is [*****], as an example, then a rebate would be issued in the amount of:
		
		  	 month(x) Rebate (NG) = [*****]

		
		  	An example rebate calculation for a full calendar year is provided in Exhibit D.
		
		  	Where:
		
		  	Bz, C2 and NG as defined in the price section. Each monthly rebate from the prior Calendar Year is summed to calculate the total annual rebate.
		
		  	The calculated annual rebate for prior Calendar Year issued by SELLER under this Contract shall be applied in the following January to future Product purchases on an unassignable basis.
		
	Title & Risk Of Loss:	  	Except as provided elsewhere in this Contract, BUYER will have no responsibility or liability on account of anything that may be done, happen or arise with respect to Product before risk of loss has passed to BUYER, and SELLER will
have no responsibility or liability on account of anything that may be done, happen or arise with respect to Product after risk of loss has passed to BUYER.
		
		  	Title to, and risk of loss for, Product shall pass to BUYER at the flange connection between the plant discharge line and receiving line of the transportation equipment (vessel or otherwise) at load
point.

			
	Records:	  	BUYER will maintain true and complete records in connection with its Product requirements. Such records will be retained by the BUYER for at least twenty-four (24) months following the Year to which the records relate. In order to
determine whether BUYER has complied with its obligations under the “Quantity” Section, SELLER will have the right, subject to appropriate provisions on confidentiality, to inspect such BUYER’s records at reasonable times and so long
as such inspections do not reasonably interfere with such BUYER’s business.
		
	Termination of Prior Supply Agreement:	  	By agreement of the Parties, The Dow Chemical Company Sales Contract for Styrene Monomer, dated May 1, 2008, by and between The Dow Chemical Company and Americas Styrenics LLC will be terminated effective November 30,
2009.
		
	 Dispute
 Resolution
	  	Except as otherwise provided herein, any dispute arising out of or relating to this Contract or involving the interpretation, legal effect, alleged breach or enforcement of this Contract or any provision hereof, or otherwise
concerning rights and obligations which may exist between, among or involving one or more of the Parties arising under this Contract or applicable law, whether involving contract claims, tort claims, statutory claims, or otherwise (the foregoing
disputes herein referred to collectively as the “Disputes”), shall be submitted to the dispute resolution procedures and the binding arbitration procedures set forth in Exhibit F.
		
		  	Any Party intending to seek resolution of a Dispute pursuant to this Dispute Resolution Section and Exhibit F of this Contract shall first give written notice of the Dispute to the other Party (each such notice, a
“Notice”). The Notice shall provide the factual and legal basis of the Dispute and the Party’s proposed resolution of the Dispute. Promptly following delivery and receipt of the Notice, the management of each Party shall meet in an
effort to resolve the matter in Dispute. If, following thirty (30) calendar days such management has been unable to resolve the Dispute, the senior executives (Vice President level or higher) of each Party shall meet in an effort to resolve the
matter in Dispute. If the Dispute is not resolved pursuant to negotiations within forty-five (45) days following receipt of the Notice by all affected Parties, then any Party may commence arbitration in accordance with Exhibit F.
		
		  	Notwithstanding the foregoing provisions of this Dispute Resolution Section, any Party may apply for urgent injunctive or equitable relief from a court of relevant jurisdiction. Such an application does not waive the obligation to
arbitrate Disputes or submit any Dispute for resolution other than in accordance with this Dispute Resolution Section and Exhibit F.

  

									
		 	The Dow Chemical Company	 		 		 	Americas Styrenics, LLC                         

					
	By:	 	 /s/ Juan R. Luciano
	 		 	By:	 	 /s/ Scot R Mitchell

					
	Title:	 	 Sr. V.P. H&E & B Plastics
	 		 	Title:	 	 Vice President Commercial

					
		 	 Juan R. Luciano
	 		 		 	 Scot R Mitchell

					
	Date:	 	 9/1/09
	 		 	Date:	 	 8/28/2009

 Neither of the Parties shall be legally bound by anything contained in this Contract, or any negotiations
pursuant thereto, unless and until this Contract has been signed by authorized representatives of both Parties. 

 Exhibit A 

SALES SPECIFICATIONS 
  

 
 Americas Styrenics 
 24
Waterway Avenue, Suite 1200 
 The Woodlands, TX 77380 
 Toll
Free 888-SS-AMSTY (888-SS2-6789) 
 STYRENE MONOMER - AS 

Sales Specification 
  

							
	 Property
	  	Units	  	Value1	  	ASTM
Method
	 Purity, minimum
	  	[*****]	  	[*****]	  	[*****]
	 Ethylbenzene, maximum
	  	[*****]	  	[*****]	  	[*****]
	 Color, maximum
	  	[*****]	  	[*****]	  	[*****]
	 Polymer, maximum
	  	[*****]	  	[*****]	  	[*****]
	 Inhibitor (t-Butyl Catechol)
	  	[*****]	  	[*****]	  	[*****]
	 Aldehydes (as Benzaldehyde), maximum
	  	[*****]	  	[*****]	  	[*****]
	 Peroxides (as H202), maximum
	  	[*****]	  	[*****]	  	[*****]
	 Benzene, maximum
	  	[*****]	  	[*****]	  	[*****]

  

	1	Subject to change without notice 

	2	Applies to all methods of shipment unless additional inhibitor is specified 

  

			
	 MSDS# AS-OOOO1
 Styrenics LLC 2008
	  	Revision Date: October 2008 © Americas

 Before using this product, the user is advised and cautioned to make its own determination and assessment of the safely and
suitability of the product for the specific use in question and is further advised against relying on the information contained herein as it may relate to any specific use or application it is the ultimate responsibility of the user to ensure that
the product is suited and the information is applicable to the user’s specific application Americas Styrenics LLC does not make, and expressly disclaims, all warranties, including warranties of merchantability or fitness for a particular
purpose, regardless of whether oral or written, express or implied, or allegedly arising from any usage of any trade or from any course of dealing in connection with the use of the information contained herein or the

 
product itself. The user expressly assumes all risk and liability, whether based in contract, tort or otherwise, in connection with the use of the information contained herein or the product
itself. Further, information contained herein is given without reference to any intellectual property issues, as well as federal, state or local laws which may be encountered in the use thereof. Such questions should be investigated by the user.

 Exhibit B 

MUTUAL NON-DISCLOSURE AGREEMENT 

The Parties agree that activities conducted pursuant to the foregoing Unit Ratio Improvement Section shall be subject to the following
provisions. 
 The Parties possess certain confidential technical information which may include, but is not limited to, physical,
compositional and performance specifications, catalyst chemistry, manufacturing conditions and methods, machinery, process technologies, equipment specifications, laboratory analyses and techniques, samples and like materials (collectively
“Confidential Information”). 
 The Parties are willing to disclose Confidential Information to each other to improve the unit
ratio performance for benzene, ethylene and natural gas at SELLER’s St. James, LA, manufacturing facility. (“Said Purpose”). 
  

	1.	Confidential Information of the Disclosing Party will be used by the Receiving Party only for Said Purpose except as may be specifically authorized in writing by the Disclosing Party. The Receiving Party will not
disclose Confidential Information of the Disclosing Party to any third Party, or use such Confidential Information in any way which will result in disclosure to any third party. Both Parties agree that all Confidential Information that is disclosed
by the Disclosing Party to the Receiving Party will be either: 

  

	 	a)	in tangible form, where such tangible form is marked to indicate that it is confidential; or 

  

	 	b)	in intangible form, either: (i) where such intangible form is indicated, at the time of disclosure, to be confidential, and where the substance of such intangible form is documented in tangible form within thirty
(30) days of such disclosure, and where such tangible form is marked to indicate that it is confidential, or (ii) if, given the nature of the information disclosed and the circumstances of the disclosure, a reasonable person would believe
such information disclosed to be the Confidential Information of the Disclosing Party, in which case the failure of the Disclosing Party to provide a follow-up tangible form will not affect the confidential nature of the information,

  

	2.	The Receiving Party further agrees to restrict access to Confidential Information of the Disclosing Party to only those of its employees who need to have access in order to carry out Said Purpose provided said employees
are obligated to the Receiving Party in a manner consistent with the terms of this Agreement. 

  

	3.	The Receiving Party’s obligations of non-disclosure, limited-use, and non-analysis under this Agreement will not apply to any portion of information: 

 

	 	a)	that was developed by the Receiving Party and/or in the Receiving Party’s possession prior to the Receiving Party’s first receipt, either directly or indirectly, of same from Disclosing Party;

  

	 	b)	that is now, or hereafter becomes, through no act or failure to act on the Receiving Party’s part, generally known on a non-confidential basis to the public or in the relevant industry; 

	 	c)	that corresponds in substance to information hereafter lawfully furnished to the Receiving Party by a third Party without restriction on disclosure; or 

 

	 	d)	that is independently developed by the Receiving Party, verifiable by written documentation, without use of any Confidential Information provided by the Disclosing Party. 

Information will not be deemed to be within any of the foregoing exceptions if it is merely embraced by more general information available on a
non-confidential basis or in the Receiving Party’s possession. In addition, any combination of features will not be deemed within any of the foregoing exceptions unless the combination itself and its principle of operation are embraced by
corresponding information which is within one of the foregoing exceptions. 
  

	4.	Any communication of the Confidential Information made in response to a valid order by a court or other governmental body or that is otherwise required by law (but only to the extent of such order or requirement) will
not be deemed to be a violation of a Receiving Party’s obligations under this Agreement. Under such circumstances, the Receiving Party agrees that the Receiving Party will (to the extent permitted by applicable law) use reasonable commercial
efforts to provide the Disclosing Party with reasonable prior notice of any disclosure to be made pursuant to such order or requirement and cooperate (at the expense of the Disclosing Party) with the efforts of the Disclosing Party to obtain a
protective order or other assurance of confidential treatment of the Confidential Information to be disclosed pursuant to such order or requirement. If, in the absence of a protective order, the Receiving Party is compelled as a matter of law to
disclose the Confidential Information, the Receiving Party will disclose only that part of the Confidential Information as is required by law to be disclosed and (prior to such disclosure) will (to the extent permitted by applicable law) advise and
consult with the Disclosing Party as to such disclosure. 

  

	5.	All information and samples (including Confidential Information) disclosed pursuant to this Agreement shall be and remain the Disclosing Party’s property, and all information in tangible form, and copies thereof,
shall be promptly returned to the Disclosing Party upon termination or expiration of this Agreement, or upon the earlier written request of the Disclosing Party. In the case of samples, the Receiving Party will, as specified by the Disclosing Party,
either destroy or return to the Disclosing Party all unused and non-commingled samples or materials made from samples. The Receiving Party will notify the Disclosing Party that any samples or materials made from samples which have not been returned
have, in fact, been destroyed in an environmentally safe manner which complies with all applicable statutes and regulations. 

  

	6.	The amount of Confidential Information disclosed by a Disclosing Party pursuant to this Agreement is completely within the discretion of the Disclosing Party. Nothing within this Agreement shall be construed as imposing
any obligation upon the Disclosing Party to disclose any information, whether or not such information would constitute Confidential Information. 

  

	7.	The Receiving Party shall comply with applicable U.S. export control and economic sanctions laws and will not export, re-export or otherwise transfer any technology in violation of such laws, or other applicable laws
governing the transfer of “technology”, as such term is defined in the U.S. Export Administration Regulations. 

  

	8.	The obligations of confidentiality and limited-use will survive the Agreement’s expiration or termination for a period of fifteen (15) years. 

 Exhibit C 

CALCULATION OF C2 or “Eth” 

For purposes of determining the Product Price under this Contract, C2 or Eth shall be established in
U.S. cents per pound (“cpp”) rounded to six significant digits and shall be determined for each calendar month of Product delivery. Eth shall be based upon the following formula, as defined below, and multiplied by 100 to convert dollars
per pound to cpp: 
 Eth = [*****], where: 

A = [*****], where 
 OPIS E/P =
[*****], where: 
 Ethane Price shall mean the [*****]; and 

Propane Price shall mean the [*****]. 

B = [*****], where 
 CG Propylene
shall mean the [*****]; 
 Butadiene shall mean the [*****]; and 

Unleaded Reg. Gasoline shall mean the [*****]. 

 C = [*****]. 

D = [*****], where 
 CMAI Net
Transaction Contract Price shall mean the [*****]. 
 (In no event will the value of D be a negative value). 

CMAI Weighted Average Spot Price shall mean the [*****]. 

Values for calculating the A and B terms, the CMAI Weighted Average Spot Price and the CMAI Net Transaction Contract Price will be based on
final published prices for the month of Product delivery. In the event any of the values used for the price calculation are not finalized and are not reported by the invoice date, SELLER shall use an estimate for invoicing purposes. Price
corrections will be made if any of the final reported values differ from the estimates and affect the invoice price. 
 An example of the Eth
Calculations is as follows: 
 ETHYLENE CONTRACT PRICE CALCULATION 

 

									
	 July
	  	 2009
	  	 	  	 	 
				
	 INPUT DATA:
	  		  		  			
	 July
	  	 [*****]
	  		  	 	[*****]	  
				
	 July
	  	 [*****]
	  		  	 	[*****]	  
				
	 July
	  	 [*****]
	  		  			
				
		  	 [*****]
	  		  			
	 July
	  	 [*****]
	  		  	 	[*****]	  
	 July
	  	 [*****]
	  	 [*****]
	  	 	[*****]	  
				
		  	 [*****]
	  		  			
	 July
	  	 [*****]
	  		  	 	[*****]	  
	 July
	  	 [*****]
	  		  	 	[*****]	  
	 July
	  	 [*****]
	  		  	 	[*****]	  
				
		  	 [*****]
	  		  	 	[*****]	  
				
		  	 [*****]
	  		  	 	[*****]	  
	 Market Based Factor:
	  		  	 [*****]

[*****]
	  			

  

																			
	 July
	 	 	  	[*****]	 
		 		  	 	[*****]	  	  	 	[*****]	  	  	 	[*****]	  	  	 	[*****]	  
	 [*****]
	 		  	 	[*****]	  	  	 	[*****]	  	  	 	[*****]	  	  	 	[*****]	  
						
	 [*****]
	 		  	 	[*****]	  	  				  	 
	[*****]
	  
	  	 	[*****]	  
		 		  	 	[*****]	  	  				  	 	[*****]	  	  	 	[*****]	  
						
	 [*****]
	 	[*****]	  	 	[*****]	  	  	 	[*****]	  	  	 	[*****]	  	  	 	[*****]	  

 Exhibit D 

Unit Ratio Rebate Example Calculation 
  

																																																													
	 Component
	 	Item	 	 	 	Unit	 	 	Jan-08	 	 	Feb-08	 	 	Mar-08	 	 	Apr-08	 	 	May-08	 	 	Jun-08	 	 	Jul-08	 	 	Aug-08	 	 	Sep-08	 	 	Oct-08	 	 	Nov-08	 	 	Dec-08	 	 	Total	 
	 Styrene
	 	purchases	 		 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  
	 Ethylene
	 	ratio	 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 			
		 		 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 			
		 		 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 			
		 	price	 		 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 			
		 	rebate	 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  
	 Benzene
	 	ratio	 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 			
		 		 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 			
		 		 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 			
		 	price	 		 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 			
		 	rebate	 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  
	 Natural gas
	 	ratio	 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 			
		 		 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 			
		 		 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 			
		 	price	 		 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 			
		 	rebate	 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  
		 		 		 				 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 
																	
	 Total
	 	rebate volumetric	 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  
		 		 		 				 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 
																	
	 Ethylene
	 	tariffs	 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 			
		 		 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 			
	 Natural gas
	 	tariffs	 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 			
		 		 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 			
	 Ethylene
	 	tariffs over
improvements	 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  
		 		 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  
	 Natural gas
	 	tariffs over
improvements	 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  
		 		 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  
		 		 		 				 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 
	 Total
	 	rebate tariffs	 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  
		 		 		 				 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 
																	
	 Total
	 	rebates	 	[*****]	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  	 	 	[*****]	  
		 		 		 				 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 	 	  
	  
	 

 Exhibit E 

TERMS AND CONDITIONS 
 1.
Taxes. In addition to the price provided herein, BUYER will pay SELLER an amount equal to any Tax related to sales made pursuant to this Contract, or to the transportation, production, or use of the Product, and assessed on SELLER by
any governmental authority or that SELLER is required to collect from BUYER under applicable law. For purposes of the foregoing sentence, the term “Tax” shall include, without limitation, sales & duties, or other charges
(including the Canadian Goods & Services Tax [GST]), duties (including dumping duties), or other charges (including Superfund levies or the like), but such term shall not include any income or franchise tax measured by SELLER’S net
income or margin, or any gross receipts tax imposed by any jurisdiction on SELLER for the privilege of SELLER doing business in that jurisdiction Any personal property taxes assessed upon the value of the Product will be paid by the Party having
title thereto at the time such taxes are assessed. If BUYER is exempt from the payment of any Tax, BUYER will furnish to SELLER proper exemption certificates, taxpayer identification number, or other documentation acceptable to SELLER to cover the
Product purchased hereunder. 
 2. Limited Warranties. 

a. SELLER warrants that, at the time of delivery to BUYER, the Product will meet the specifications contained in the attached Exhibit A in all
material respects. 
 b. SELLER DOES NOT MAKE AND EXPRESSLY DISCLAIMS, AND BUYER EXPRESSLY WAIVES, ANY OTHER WARRANTIES, EXCEPT AS SET
FORTH IN PARAGRAPH 2(a) ABOVE AND 3 BELOW, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, REGARDLESS OF WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, OR ALLEGEDLY ARISING FROM ANY USAGE OF ANY TRADE OR FROM ANY COURSE OF
DEALING. 
 c. SELLER warrants that the Product is produced and sold free of any infringement of third party industrial or
intellectual property rights and that the use of such Product shall not infringe any third party industrial or intellectual property rights. SELLER shall indemnify and hold BUYER harmless from and against all claims of third parties that the
production, sale and use of the Product infringes any third party industrial or intellectual property right, but SELLER does not indemnify and hold harmless BUYER against infringement by reason of the use of such Product in combination with other
chemical materials. BUYER shall promptly notify SELLER in writing of the occurrence of any such claim or suit. 
 3. BUYER’s AND
SELLER’s Commitments. 
 BUYER and SELLER acknowledge that it is responsible for the safe selection, loading, transporting unloading, handling,
storage, use and disposal of products as applicable. 
 a. BUYER and SELLER warrants that it shall, as applicable: 

 

	 	i.	familiarize itself with product information supplied by SELLER at any time, including the current MSDS for each product; 

  

	 	ii.	follow safe handing, use, selling, storage, transportation and disposal practices and ensure that all employees, 

	 	iii.	ensure contractors, agents and BUYER and SELLER follow these practices, including such special practices as SELLER’s and BUYER’s use of the products requires; 

 

	 	iv.	take appropriate action to avoid spills or other dangers to persons, property or the environment; 

 4.
Notice of Claims. 
 a. Within sixty (60) days after BUYER learns, or should reasonably have learned, of any claim with
respect to Product, BUYER will inform SELLER in writing of the claim or the claim is waived. 
 b. SELLER’S TOTAL LIABILITY ARISING
FROM THIS CONTRACT FOR ANY CLAIMS OF ANY NATURE WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, CONTRIBUTION, STRICT LIABILITY OR OTHERWISE, WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT OR REPLACEMENT OF PRODUCT IN RESPECT OF
WHICH SUCH CLAIMS ARE MADE. IN NO EVENT WILL SELLER BE LIABLE FOR ANY LOST PROFITS OR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, CONTINGENT, EXEMPLARY OR PUNITIVE DAMAGES INCURRED BY BUYER. 

5. Contingencies. 
 a. Performance
is excused force majeure when (i) there is any contingency beyond the reasonable control of SELLER or BUYER (for example, war or hostilities, Acts of God, accident, fire, explosion, public protest, breakage of equipment, unplanned outages,
governmental actions or legislation, or labor difficulties) which interferes with SELLER’s or BUYER’s production, supply, transportation or consumption practice. During times when performance is excused, all quantities of affected Product
will be eliminated from this Contract without liability and SELLER will allocate its supplies of raw materials and Product among their various uses in any manner that is fair and reasonable. However, SELLER will not be obligated to obtain raw
materials or Product from other sources if there are shortfalls or to allocate raw materials or Product from SELLER’s internal use. 

b. Notwithstanding anything contained in this Contract to the contrary, whenever (in the sole but reasonable judgment of SELLER)
(i) SELLER’s performance is made substantially more expensive by a contingency or (ii) SELLER is unable to acquire from its then contemplated source of supply on terms it deems reasonable any material or service necessary for the
manufacture of Product, SELLER may (aa) reduce or stop deliveries of Product and apportion as provided above and/or (bb) continue deliveries and immediately increase prices. If SELLER increases the price of the Product under this Section, BUYER need
not purchase the Product at the increased price. 
 c. Quantities not purchased or sold due to the provisions of this Section need not be
made up later. 
 d. Nothing in this Section will excuse BUYER from its obligations to make payments when due. 

6. Reclamation of Product: In the event of insolvency of BUYER, SELLER does hereby make demand for reclamation of Product delivered to BUYER but
not yet paid for by BUYER, in 

 
accordance with Section 2-702 of the Uniform Commercial Code and Section 546(c)(1) of the United States Bankruptcy Code. In the event of insolvency of BUYER, BUYER agrees to promptly
notify SELLER of such insolvency and BUYER hereby waives any defenses to SELLER’s right of reclamation of such Product, and BUYER shall promptly return possession to SELLER of such Product at BUYER’s expense. 

7. Technical Assistance. ANY TECHNICAL ADVICE, ASSISTANCE OR TESTING FURNISHED BY SELLER TO BUYER WITH RESPECT TO THE SELECTION OR USE
OF THE PRODUCT DELIVERED TO BUYER HEREUNDER WILL BE GIVEN AND ACCEPTED AT BUYER’S SOLE RISK, AND SELLER WILL HAVE NO LIABILITY WHATSOEVER FOR THE USE OF, OR RESULTS OBTAINED FROM, SUCH ADVICE, ASSISTANCE OR TESTING. 

8. Miscellaneous. 
 a. This
Contract supersedes all prior understanding, drafts, discussions, or statements, whether oral or in writing, express or implied, dealing with the same subject matter. It constitutes a final written expression of all the terms of this Contract and is
a complete and exclusive statement of those terms. It may not be amended or modified in any manner except by a written agreement signed by both Parties that expressly amends this Contract. Further, the provisions of this Contract will take
precedence over, govern and control any purchase order, sales acknowledgement, invoice or other writing between the SELLER and BUYER despite subsequent issuance, it being agreed and understood, without limitation, that any pre-printed terms and
conditions appearing on any other writing, communication or transmittal between SELLER and BUYER pertaining to the subject matter of this Contract will be null and void and have no force or effect. 

b. Neither Party may assign any of its rights or obligations under this Contract without the prior written consent of the other Party which
will not be unreasonably withheld; provided, however, SELLER may assign its rights and obligations under this Contract to a transferee of all or substantially all of its assets to which this Contract relates without the prior written consent of
BUYER. This Contract binds and benefits the Parties as well as their respective permitted successors and assigns. Notwithstanding, SELLER acknowledges that BUYER may wish to assign or partially assign this Contract to a transferee of all or
significant portion of its assets that consume the Product and the BUYER and SELLER will use commercially reasonable efforts to agree to the terms of an assignment or partial assignment of this Contract to such transferee. If sixty (60) days
after the date SELLER receives notice that BUYER wishes to assign this Contract the Parties have not reached an agreement on the terms of such assignment, then BUYER has the right to resell the Product to any customer of BUYER and BUYER will remain
obligated for a period of an additional three hundred (300) days to purchase Product volumes from SELLER under this Contract associated with the requirements of the assets being transferred. In the case of a partial assignment of the Contract,
the BUYER’s estimated requirements will be reduced proportionally by the volume of Product consumed by the assets transferred to the assignee. 
 If
BUYER transfers all or significant portion of its Product consuming assets and BUYER doesn’t notify or request SELLER to consent to assignment or partial assignment then BUYER will continue to purchase Product under this Contract for a period
of twelve (12) months at monthly ratable volumes equal to [*****] the Product requirements associated with such transferred assets. For the sake of clarity, this paragraph does not obligate BUYER to purchase for any period beyond the term of
the Contract or alter the optional Phase-out Period. 

 c. Notwithstanding anything to the contrary in this Contract, if, in SELLER’S reasonable
judgment, reasonable doubt exists as to BUYER’s financial ability to make payments when due, or if BUYER is past due in payment of any amount owing to SELLER, SELLER reserves the right, without liability, and without prejudice to any other
remedies under this Contract or by operation of law or equity, to (i) suspend performance, decline to ship, or stop any Product shipment in transit until SELLER receives payment of all amounts owing to SELLER, whether or not due, and
(ii) require BUYER to make payment on a cash in advance basis or provide a satisfactory security until SELLER, in its sole judgment, determines that the financial ability of BUYER has returned to a level where SELLER no longer has reasonable
doubt as to BUYER’s ability to make payments when due. BUYER agrees to pay all of SELLER’s collection costs including reasonable attorney fees, litigation expenses and court costs. 

d. ANY QUESTIONS CONCERNING THE INTERPRETATION AND ENFORCEMENT OF THIS CONTRACT WILL BE GOVERNED BY THE DOMESTIC LAW OF THE STATE OF
DELAWARE, WITHOUT REGARD TO THE PRINCIPLES OF THE CONFLICT OF LAWS. 
 e. Neither Party may give any director, employee, or
representative of the other Party any commission, fee, rebate, gift or entertainment of significant cost or value in connection with this Contract or enter into any other business arrangement with any director, employee, or representative of the
other, without prior written notification to the other Party. Any representative(s) authorized by either Party may audit, under appropriate provisions of confidentiality, the applicable records of the other Party for the sole purpose of determining
whether there has been compliance with this paragraph. 
 f. The rights and obligations of the Parties under Exhibit B, Paragraphs 2, 3, and
4 of this Contract will survive termination, cancellation or expiration of this Contract. 
 g. Should any provision of the Contract be or
become illegal or unenforceable, such provision will be considered separate and severable from this Contract and the remaining provisions will remain in force and be binding upon SELLER and BUYER as though such provision had never been included. Any
waiver by either Party of any breach of any term or condition of this Contract will not be construed as or be deemed to be a waiver of any future breach of such term or condition. 

h. The Section headings of this Contract have been inserted only to facilitate reference and will have no bearing on the construction and
interpretation of this Contract. 
 i. Notices given hereunder are effective when sent by email, fax or received by mail. If notice is given
by email or fax, a hard copy must be sent via regular mail to the recipient. 

 Exhibit F 

Arbitration Procedures For Disputes 

Capitalized terms used but not defined in this Exhibit shall, unless expressly stated otherwise, have the meanings specified in the Contract
to which these Arbitration Procedures for Disputes (these “Procedures”) are attached. 
 1. Agreement to Arbitrate. Any
Dispute shall be finally resolved upon the request of any party to this Contract by binding arbitration in accordance with the Commercial Arbitration Rules (including the procedures for Large, Complex Commercial Disputes) (“Rules”)
of the American Arbitration Association (“AAA”) subject to any provisions of these Procedures, and the Federal Arbitration Act (9 U.S.C. § 1, et seq., herein referred to as the “FAA”) unless otherwise herein
provided. The provisions of these Procedures shall control with respect to all arbitration proceedings hereunder notwithstanding any contrary rule or procedure of any nature, except that in the event any provision of these Procedures is determined
by a duly authorized court to be contrary to law and therefore invalid or unenforceable, it shall be severed from these Procedures and the remainder of these Procedures shall be given effect as though said invalid provision did not exist. 

2. Applicable Law. Except as otherwise provided in these Procedures, the arbitrators shall apply applicable U.S. Federal or Delaware
substantive law in their award and any related rulings. 
 3. Arbitrators. The arbitral tribunal shall be composed of three
arbitrators (the “Tribunal”). Within twenty (20) calendar days after acknowledgement of the filing of the demand for arbitration by the AAA, each party to the Dispute shall appoint in writing one arbitrator (such arbitrators
herein referred to collectively as the “Party Appointed Arbitrators”). The party or parties requesting arbitration (the “Claimant”) shall appoint one arbitrator, and the party or parties named as respondent by the
Claimant (the “Respondent”) shall appoint one arbitrator. (In the event of disagreement over the alignment of the parties to the Dispute, the AAA shall group the parties as Claimant and Respondent for the sole purpose of appointment
of arbitrators.) Within twenty (20) calendar days of accepting appointment, the Party Appointed Arbitrators shall appoint, by agreement, a third arbitrator who shall serve as the Chair and presiding arbitrator of the Tribunal. If the Party
Appointed Arbitrators cannot agree on the third arbitrator within this twenty (20) day period, then the third arbitrator shall be selected pursuant to the Rules. The arbitrators must be neutral. To permit the parties to confirm their
neutrality, all arbitrators must fully disclose upon appointment (or at such later time as the circumstance comes into being) any current or past business or familial affiliation or other current or past relationship or dealings with any party that
may give rise to a reasonable belief of bias or partiality. If for any reason a member of the Tribunal becomes unable or unwilling to serve, a replacement arbitrator shall be appointed within thirty (30) calendar days of the vacancy in the same
manner as the withdrawing arbitrator was appointed. Should the parties agree, or the AAA determine, that a Dispute subject to arbitration under these Procedures involves more than two sides for the purpose of appointment of arbitrators, then the
three members of the Tribunal shall be appointed by a procedure to which all parties agree in writing or, in the absence of such an agreement, pursuant to Rules L-2(b) and R-11 of the September 1, 2007, edition of the Rules, provided, however
that the AAA may appoint from both the National Roster and the Large, Complex Commercial Case Panel (or any successor to either, if applicable). 

4. Seat and Hearings: Time. The seat of the arbitration shall be New York, New York, and any hearings shall be held at a mutually
agreeable site at the seat. The hearings shall be held on a date and time mutually agreed upon by all parties to the Dispute and the arbitrators, or if the parties cannot agree, as determined by the arbitrators. In the absence of agreement, the
arbitrators shall appoint a date, time, and/or site for the hearings and provide at least thirty (30) days notice thereof to all parties. 

 5. Discovery, Evidence, Witnesses and Preliminary Hearings. The Tribunal shall have such
power to authorize depositions or issue subpoenas for the attendance of witnesses or the production of documents or other evidence as is provided in the Rules. Disagreements between the parties with respect to discovery matters shall be submitted to
the Tribunal (or to the Chair should the parties so agree) for resolution. Nothing contained herein shall restrict the parties from obtaining deposition testimony, the production of documents, or other discovery by agreement between such parties.
The Tribunal shall have the power to schedule preliminary hearings, either in person or by telephone, sua sponte or on request of any party, in order to enter scheduling and discovery orders, decide preliminary motions, hear argument on
motions for summary judgment or partial summary judgment, or to otherwise expedite and manage the proceedings. 
 6. Interim Relief.
The Tribunal shall be authorized to grant interim relief to any party, on an emergency basis, to preserve the status quo or protect property or reputational interests from possible irreparable harm pending a preliminary or final hearing on the
merits of the Dispute. The Chair may grant such relief in his or her individual authority if it is not practicable to convene the entire Tribunal to hear the request under the circumstances, but in such event the emergency relief granted shall be
for only so long as is necessary to convene the entire Tribunal to hear the application for interim relief. Prior to the appointment of the Tribunal, or at such subsequent time as extraordinary circumstances may warrant, any party to the Dispute may
petition a court of competent jurisdiction for interim relief, on an emergency basis, pending the appointment and assumption of duties of the Tribunal or the availability of the Tribunal to consider and rule upon the request for interim relief. Such
proceedings shall not constitute a waiver of the right of any party to enforce its rights to arbitration under these Procedures. 
 7.
The Award of the Arbitrators. The arbitrators shall render a final award disposing of all remaining claims in the Dispute within nine (9) months of the appointment of the Chair. The arbitrators may extend this period for good cause, and
the award will not be subject to challenge solely because it was rendered after the date prescribed in the preceding sentence. The award of the Tribunal shall be in writing and shall set forth the reasons for their decision. In the event the members
of the Tribunal are not unanimous in their decision, the award shall be issued by the majority. Unless expressly allowed for herein or in a Related Agreement, punitive, special or exemplary damages shall not be recoverable in the arbitration and the
Tribunal shall not have the power to award punitive, special or exemplary damages or to find that this limitation is waived or inapplicable, regardless of whether a court could so find under the applicable law. 

8. Enforcement of the Award of the Arbitrators. Any award of the Tribunal shall be final and binding on the parties and may be
confirmed in, and judgment upon such award entered by, any court having jurisdiction. The Tribunal’s award shall be entitled to all of the protections and benefits of a final judgment as to any Dispute, including compulsory counterclaims, that
were or could have been presented to the Tribunal, and shall be final and binding on the parties and not subject to recourse to the maximum extent permitted by law. 

9. Confidentiality of Proceedings, etc. All arbitration proceedings under these Procedures, including all communications, proceedings,
decisions, or awards relating to any such arbitration, shall be kept strictly confidential, shall not be subject to disclosure except as may be required by law or applicable regulation, or for the provision of professional advice to which the
arbitration is relevant, and, subject to Section 12, shall not be used as evidence in any judicial or administrative proceeding, except in connection with any application for confirmation, modification, vacation, or entry of judgment on the
award to which the communications or proceedings relate. 

 10. Costs and Expenses. The costs and expenses of the arbitration, which shall include the
arbitrators’ fees and out-of-pocket expenses, shall be paid by the parties in equal shares. Each party shall be responsible for any costs associated with its obtaining the testimony of witnesses or otherwise making such witnesses available to
testify. If the testimony of a witness is obtained by all parties, the costs associated with obtaining such testimony shall be borne equally between the parties. Each party shall bear and be responsible for the fees of its own counsel, provided that
the arbitrators shall have the discretion to award the prevailing party its attorneys’ fees and expenses and costs of arbitration. 

 To be Effective December 1, 2009 

The Dow Chemical Company 
 2020 Dow Center 

Midland, MI 48674 
 RE: The Dow Chemical Company
(“Dow”) and Americas Styrenics LLC (“AMSTY”) STYRENE CONTRACT OF SALE, to be effective as of the 1st day of December, 2009 (the “Contract”) 

Attention: 
 Incident to the above referenced
Contract certain issues of Logistics remain to be negotiated and agreed to by Dow and AMSTY. Unless otherwise specified herein the terms utilized in this letter shall have the same meaning as those utilized in the Contract. 

 

	 	I.	Product Supply: SELLER will provide Product primarily by rail and or infrequently by tank truck initially to the following BUYER locations: Dalton, GA, Freeport, TX, and Midland MI. Product will be supplied to
Dow’s Allyn’s Point, CT location primarily via marine supply, and supplemented by means of rail supply as needed. It is contemplated that BUYER’S wholly owned subsidiary’s, Rohm & Haas, sites will be supplied by rail and
or tank truck commencing in January 2011. 

  

	 	II.	Rail Logistics: Tankcars from SELLER’s rail fleet will be utilized to supply BUYER locations at a charge to BUYER of [*****] per tankcar per month, Tankcars from BUYER’s rail fleet will be utilized in addition
to those tankcars from SELLER’s rail fleet. It is contemplated that BUYER will provide these tankcars to SELLER incident to a Bailment Agreement, which will be at no cost to SELLER. Railcar loading and switching fees shall be paid by BUYER at
the rate of [*****] per railcar per shipment. 

  

	 	III.	Administration and management of the combined railcar fleet will be provided by SELLER’s Service Provider. 

  

	 	IV.	Rail Freight Rates: Freight rates from SELLER locations and SELLER’s third party Gulf Coast locations will be provided by SELLER’s service provider for shipments to BUYER’s locations at no cost to SELLER,
Exchange agreement or any non-Gulf Coast point of origin freight rates will default to the freight rates applicable to SELLER’s St James, LA. Point of Origin Location. 

 

	 	V.	Truck Logistics: Bulk truck shipment rates and Carrier management will be coordinated by SELLER’s Service Provider. Truck loading will be provided at a charge to BUYER of [*****]. 

 

	 	VI.	Marine Logistics: Allyn’s Point is the only BUYER location that will be serviced by marine carriage. It is contemplated that this service will be provided incident to BUYER’s domestic contract with the US
Shipping Company and at no cost to Seller with freight, demurrage, diversion, product gain/losses and other charges to be pro-rated in proportion to the size of Buyers and Sellers respective Product cargoes. 

  
 Page 1 of 2 

	 	VII.	Third Party Logistics: SELLER will manage all third party terminals via SELLER’s Service Provider. Costs of supplying Product to and through third party terminals will be charged to BUYER incident to existing
SELLER terminal agreements and other actual costs. 

  

	 	VIII.	Resources: It is agreed that Product planning and scheduling will be provided by SELLER. A scheduling and logistics resource fee of [*****] U.S. dollars per month of contract will be invoiced to BUYER.

  

	 	IX.	Business rules: Mutually agreed business rules will be used to manage lead times for logistics activities. These currently include: 

  

	 	a.	Required lead times for truck orders (48 hours) and railcar orders (72 hours) – after 1400 hours is considered “next day”. 

 

	 	X.	BUYER and SELLER agree to meet at least twice per year to discuss mutual performance issues and opportunities. 

  

	 	XI.	It is agreed that during the Calendar Year of 2010 incident to the Contract, BUYER will be allowed to purchase a volume of approximately [*****] which will be made available in railcars (or Marine by mutual agreement)
to be scheduled by SELLER in the year 2010 as part of the SELLER’s supply grid to BUYER. 

 If The Dow Chemical Company is in agreement
with the provision contained herein, please have an appropriate official execute at the block below and then return one fully executed copy of this Letter Agreement to the undersigned. 

 

			
	Sincerely,
	
	

	 Americas Styrenics LLC
 Authorized
representative of Americas Styrenics, LLC

	
	Agreed to on behalf of The Dow Chemical Company this 1st day of September 2009 but to be effective as of the 1st
day of December, 2009
		
	By:	 	 /s/ Juan R. Luciano

		
	Name:	 	 Juan R. Luciano

		
	Title:	 	 Sr VP H&E & Basic Plastics

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