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Exhibit 10.18 

LIMITED REMITTANCE PROCESSING SERVICES AGREEMENT  

 BETWEEN  

 BANCTEC, INC.  

 AND  

 ELECTRONIC DATA SYSTEMS CORPORATION  

 AND  

 EDS INFORMATION SERVICES L.L.C.  

 December 31, 2005  

Execution Copy  

  

 
 

TABLE OF CONTENTS    
    

	 
	 	 
	 	Page No.

	ARTICLE 1 DEFINITIONS	 	1
	  1.1	 	"AAA Rules"	 	1
	  1.2	 	"Action"	 	1
	  1.3	 	"Actual Costs"	 	1
	  1.4	 	"Affiliate"	 	1
	  1.5	 	"BancTec Indemnitees"	 	1
	  1.6	 	"BancTec Technology"	 	1
	  1.7	 	"Budgeted Costs"	 	2
	  1.8	 	"Control"	 	2
	  1.9	 	"Change Management Control Process"	 	2
	  1.10	 	"Commercially Reasonable Efforts"	 	2
	  1.11	 	"Customer(s)"	 	2
	  1.12	 	"Customer Contract(s)"	 	2
	  1.13	 	"Cutover Date(s)"	 	2
	  1.14	 	"EDS Competitor"	 	2
	  1.15	 	"EDS Indemnitees"	 	2
	  1.16	 	"EDS Operations Centers"	 	2
	  1.17	 	"EDS Technology"	 	2
	  1.18	 	"Employees"	 	2
	  1.19	 	"Equipment"	 	2
	  1.20	 	"Fees"	 	2
	  1.21	 	"Force Majeure"	 	2
	  1.22	 	"Hired Employees"	 	3
	  1.23	 	"Key Employees"	 	3
	  1.24	 	"Leases"	 	3
	  1.25	 	"Losses"	 	3
	  1.26	 	"Operation Centers Resources"	 	3
	  1.27	 	"Parties"	 	3
	  1.28	 	"Past Service"	 	3
	  1.29	 	"Payment Card Industry (PCI) Security Standard"	 	3
	  1.30	 	"Queue System Software"	 	3
	  1.31	 	"SAS 70"	 	3
	  1.32	 	"Service Level Agreements"	 	3
	  1.33	 	"Service Level(s)"	 	3
	  1.34	 	"Services"	 	3
	  1.35	 	"Term"	 	3
	  1.36	 	"Termination Assistance Period"	 	3
	  1.37	 	"Termination Assistance Services"	 	4
	  1.38	 	"Transition Plan"	 	4
	

ARTICLE 2 TERM	
 	

4
	  2.1	 	Term	 	4
	

ARTICLE 3 SERVICES AND SERVICE LEVELS	
 	

4
	  3.1	 	Services and Service Levels With Respect to Customer Contracts	 	4
	  3.2	 	Exclusive Services	 	5
	  3.3	 	Other Customers	 	5
	  3.4	 	Added Services or Customer Contracts	 	5
	  3.5	 	Provision of Services	 	6

i

 

	  3.6	 	Transition Plan	 	6
	  3.7	 	Change Management Control Process	 	6
	

ARTICLE 4 FEES AND OTHER PAYMENTS	
 	

7
	  4.1	 	Transition Fees and Payments Prior to Cutover Dates	 	7
	  4.2	 	Fees and Payment for Services after Cutover Dates	 	8
	  4.3	 	Interest	 	8
	  4.4	 	Continued Performance; Escrow Account	 	8
	  4.5	 	Termination Fees	 	9
	  4.6	 	Taxes	 	9
	

ARTICLE 5 TERMINATION	
 	

10
	  5.1	 	Termination for Cause	 	10
	  5.2	 	Termination for Convenience or Change of Control	 	10
	  5.3	 	Termination for Insolvency or Bankruptcy	 	11
	  5.4	 	Termination for Non-Payment	 	11
	  5.5	 	Effect of Termination	 	11
	

ARTICLE 6 LIABILITIES	
 	

11
	  6.1	 	General Limitation of Liability	 	11
	  6.2	 	Limitation on Other Damages	 	11
	  6.3	 	Exceptions to Limitations	 	12
	  6.4	 	Duty to Mitigate	 	12
	  6.5	 	Acknowledgment	 	12
	  6.6	 	Settlement of Claims	 	12
	

ARTICLE 7 CUSTOMER CONTRACTS	
 	

12
	  7.1	 	Relations with EDS	 	12
	  7.2	 	Discussions on Expansion or Renewals	 	12
	  7.3	 	Termination of Customer Contracts	 	13
	

ARTICLE 8 EQUIPMENT AND FACILITIES	
 	

13
	  8.1	 	Equipment	 	13
	  8.2	 	Equipment Warranties	 	13
	  8.3	 	Maintenance Contracts on Equipment	 	13
	  8.4	 	Facilities	 	13
	

ARTICLE 9 EMPLOYEES	
 	

13
	  9.1	 	Interviewing and Hiring	 	13
	  9.2	 	Hired Employees	 	14
	  9.3	 	BancTec Employee Compensation	 	14
	  9.4	 	EDS Employee Compensation	 	14
	

ARTICLE 10 REQUIRED CONSENTS	
 	

15
	10.1	 	Customer and Landlord Consents	 	15
	10.2	 	Other Consents	 	16
	

ARTICLE 11 INTELLECTUAL PROPERTY RIGHTS	
 	

16
	11.1	 	Ownership of Intellectual Property	 	16
	11.2	 	Residuals	 	16
	11.3	 	Rights to BancTec Technology	 	16
	11.4	 	Rights to EDS Technology	 	16

ii

 

	

ARTICLE 12 QUEUE—SYSTEM SOFTWARE	
 	

16
	12.1	 	License Terms	 	16
	12.2	 	Derivative Works	 	16
	12.3	 	Support and Maintenance	 	16
	

ARTICLE 13 RELATIONSHIP MANAGEMENT	
 	

17
	13.1	 	Governing Bodies	 	17
	13.2	 	Executive Council	 	17
	13.3	 	Executive Council Meetings	 	17
	13.4	 	Joint Operations Leadership Team	 	18
	13.5	 	Joint Operations Leadership Team Meetings	 	18
	

ARTICLE 14 REPRESENTATIONS AND WARRANTIES	
 	

18
	14.1	 	EDS Representations and Warranties	 	18
	14.2	 	BancTec Representations and Warranties	 	19
	

ARTICLE 15 INDEMNIFICATIONS	
 	

20
	15.1	 	BancTec Third Party Indemnification	 	20
	15.2	 	EDS Third Party Indemnification	 	21
	15.3	 	Mutual Indemnifications	 	21
	15.4	 	Indemnification Procedures	 	22
	

ARTICLE 16 INSURANCE	
 	

23
	16.1	 	Insurance Coverage Requirements	 	23
	

ARTICLE 17 DISPUTE RESOLUTION	
 	

24
	17.1	 	Executive Council Dispute Resolution	 	24
	17.2	 	Arbitration	 	24
	

ARTICLE 18 AUDIT REQUIREMENTS AND RETENTION OF RECORDS	
 	

25
	18.1	 	Audit Rights	 	25
	18.2	 	Financial Statements	 	25
	18.3	 	Contingency Planning	 	25
	18.4	 	Retention of Records	 	25
	18.5	 	SAS 70 Audit	 	25
	

ARTICLE 19 MISCELLANEOUS	
 	

26
	19.1	 	Binding Nature, Assignment and Subcontracting	 	26
	19.2	 	Headings	 	26
	19.3	 	Relationship of Parties	 	26
	19.4	 	Confidentiality	 	27
	19.5	 	Media Releases	 	27
	19.6	 	Compliance with Laws	 	27
	19.7	 	Force Majeure	 	28
	19.8	 	Severability	 	28
	19.9	 	Waiver	 	29
	19.10	 	Notices	 	29
	19.11	 	Survival of Terms	 	29
	19.12	 	Governing Law	 	29
	19.13	 	Entire Agreement	 	30

iii

  

 
 

LIMITED REMITTANCE PROCESSING SERVICES AGREEMENT    
    

        THIS LIMITED REMITTANCE PROCESSING SERVICES AGREEMENT (the "Agreement") is entered into
this            day
of December 2005 and made effective on the 31st day of December, 2005 (the "Effective Date"), by and between  BancTec, Inc. ("BancTec"), a Delaware corporation, with a principal business address of 2701 E.
Grauwyler Dr., Irving, TX 75061, Electronic Data Systems Corporation ("EDS"), a Delaware corporation),
with a principal business address of 5400 Legacy Drive, Plano, TX 75024 and EDS Information Services L.L.C. ("EIS"), a Delaware Limited Liability
Company, with a principal business address of 5400 Legacy Drive, Plano, TX 75024 (all references to EDS in this Agreement will be deemed to include EIS). BancTec and EDS are sometimes referred to
hereinafter as a "Party" and collectively as the "Parties". 

 
 

RECITALS    
    

WHEREAS, EDS is the contracting party under a number of third party agreements with its customers for certain remittance processing services; 

WHEREAS, EDS further markets remittance processing services to companies that it has contracts with as part of its available services; 

WHEREAS, EDS desires to subcontract to BancTec the remittance processing services under certain third party agreements in existence and that may be
entered into in the future with its customers according to the terms and conditions of this Agreement; and 

WHEREAS, BancTec desires to perform such remittance processing services for EDS pursuant to the terms of this Agreement; 

NOW
THEREFORE, for good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, BancTec and EDS agree as follows: 

 
 

ARTICLE 1
  DEFINITIONS    
    

        1.1   "AAA Rules" shall have the meaning set forth in Section 17.2. 

        1.2   "Action" shall have the meaning set forth in Section 15.1. 

        1.3   "Actual Costs" shall mean all costs incurred by EDS for the EDS Operations Centers Resources as of the Effective Date, as
described in the budgets referred to in the definition of "Budgeted Costs." 

        1.4   "Affiliate" shall mean, with respect to any Party, any other entity that, directly or indirectly, Controls, is Controlled
by or is under common Control with, such specified Party and their successors. 

        1.5   "BancTec Indemnitees" shall have the meaning set forth in Section 15.2. 

        1.6   "BancTec Technology" means BancTec's proprietary technology, including BancTec Services, software tools, hardware
designs, algorithms, software (in source and object forms), user interface designs, architecture, class libraries, objects and documentation (both printed and electronic), network designs,
know-how, trade secrets and any related intellectual property rights throughout the world (whether owned by BancTec or licensed to BancTec from a third party) and also including any
derivatives, improvements, enhancements or extensions of BancTec Technology conceived, reduced to practice, or developed during the term of this Agreement, provided however that such derivatives,
improvements, enhancements or extensions are not derived from EDS Technology. 

1

 

        1.7   "Budgeted Costs" shall mean the budget forecast for 2006, as set forth in Schedule 1.7 which shall be increased by
any and all costs and expenses related to changes by EDS to the Services pursuant to the Change Management Control Process. 

        1.8   "Control" (including, with correlative meanings, the terms "controlled
by" and "under common control with"), as used with respect to any entity, shall mean the possession, directly or indirectly, of the power to direct or cause the direction of the management or policies
of such entity, whether through the ownership of voting securities, by contract or otherwise. 

        1.9   "Change Management Control Process" shall mean a documented process
agreed to by the Parties set forth in Section 3.7 of this Agreement including provisions for additional Services or changes to the existing Services. 

        1.10 "Commercially Reasonable Efforts" shall mean taking such steps and
performing in such a manner as a well managed business would undertake where such business was acting in a determined, prudent and reasonable manner to achieve a particular desired result for its own
benefit. 

        1.11 "Customer(s)" shall mean any entity(ies) that has executed a Customer Contract with EDS for the Services. 

        1.12 "Customer Contract(s)" shall mean each of the contracts, including all amendments and addenda thereto, between EDS and
its Customers listed on Schedule 1.12 and attached to this Agreement, together with (i) EDS' existing contracts with [*.*], [*.*] and
[*.*] provided the remittance processing services and service levels required under those agreements are the same as those set forth in this Agreement and (ii) those
contracts added to the list pursuant to Section 3.4. 

        1.13 "Cutover Date(s)" shall mean that date(s) specified in the Transition Plan as the date upon which BancTec shall begin
performing the Services in steady state at a designated location. 

        1.14 "EDS Competitor" shall mean the following entities and their Affiliates: (a) [*.*],
(b) [*.*] or (c) [*.*]. 

        1.15 "EDS Indemnitees" shall have the meaning set forth in Section 15.1. 

        1.16 "EDS Operations Centers" shall mean those EDS centers performing remittance processing located at Chicago, Illinois,
Totowa, New Jersey and Charlotte, North Carolina. 

        1.17 "EDS Technology" means EDS' proprietary technology (excluding the [*.*]), including EDS'
[*.*], [*.*], [*.*], [*.*], [*.*], [*.*] (in source and
object forms), [*.*] [*.*], [*.*] [*.*], [*.*], and
[*.*] (both printed and electronic), [*.*], [*.*] and any related intellectual property rights throughout the world (whether
owned by EDS or licensed to EDS from a third party) and also including any derivatives, improvements, enhancements or extensions of EDS Technology conceived, reduced to practice, or developed by or
for EDS as a special project, identified as such in writing by the Parties, and at EDS' sole expense during the term of this Agreement. 

        1.18 "Employees" shall mean all of BancTec's employees, agents, subcontractors, consultants and representative supplied,
subcontracted or sourced by BancTec to perform the Services (other than EDS data center employees). 

        1.19 "Equipment" shall mean all of the items listed on Schedule 1.19. 

        1.20 "Fees" shall have the meaning set forth in Section 4.2. 

        1.21 "Force Majeure" shall have the meaning set forth in Section 19.7. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

2

 

        1.22 "Hired Employees" shall mean all [*.*] [*.*]
[*.*] and [*.*] hired by BancTec to perform the Services. 

        1.23 "Key Employees" shall mean those [*.*] [*.*]
[*.*] on [*.*]. 

        1.24 "Leases" shall mean all of the real property leases, including all amendments and addenda thereto used for the EDS
Operations Centers as further described in Schedule 1.24. 

        1.25 "Losses" shall have the meaning set forth in Section 15.1. 

        1.26 "Operation Centers Resources" shall mean the [*.*] [*.*] and
[*.*] [*.*] [*.*], [*.*], [*.*] and other [*.*] and
[*.*] currently dedicated by [*.*] to provide [*.*] [*.*] [*.*] under the
[*.*], to the extent that such resources and facilities are encompassed by the [*.*][*.*] and items contained in the
[*.*]. 

        1.27 "Parties" shall have the meaning set forth in the Preamble. 

        1.28 "Past Service" shall have the meaning set forth in Section 9.2(a). 

        1.29 "Payment Card Industry (PCI) Security Standard" compliance is required of all merchants and service providers that
store, process, or transmit bankcard data. Mandated since June 2001, the program is intended to protect bankcard data-wherever it resides-ensuring that members, merchants, and service
providers maintain the highest information security standard. The program applies to all payment channels, including retail (brick-and-mortar), mail/telephone order, and
e-commerce. To achieve compliance with PCI, merchants and service providers must adhere to the "Payment Card Industry (PCI) Data Security Standard," which offers a single approach to
safeguarding sensitive data for all card brands. 

        1.30 "Queue System Software" shall mean the object and source code version, including all design documents, data schema and
other documentation and materials relating to the architecture and performance thereof, of that one certain software product relevant to the Services. 

        1.31 "SAS 70" is the authoritative guidance that allows service organizations to disclose their
control activities and processes to their customers and their customers' auditors in a uniform reporting format. A SAS 70 examination signifies that a service organization has had its control
objectives and control activities examined by an independent accounting and auditing firm. There are two types of SAS 70 Audits, Type I and Type II. Type I audits describe the
description of controls at a specific point in time. The Type II audits actually test against control points to ensure that the overall control objective is met. A formal report including the
auditor's opinion is issued to the service organization at the conclusion of a SAS 70 examination. 

        1.32 "Service Level Agreements" shall mean the performance criteria and other requirements for the Services set forth in the
Customer Contracts. 

        1.33 "Service Level(s)" shall have the meaning set forth in Section 3.1. 

        1.34 "Services" shall have the meaning set forth in Section 3.1. 

        1.35 "Term" shall have the meaning set forth in Section 2.1. 

        1.36 "Termination Assistance Period" shall mean a period of time designated by EDS, commencing on the date a determination is
made that there will be an expiration or termination of this Agreement and continuing for up to 12 months after the expiration or termination of this Agreement, during which BancTec shall
provide the Termination Assistance Services in accordance with Section 5.5. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

3

  

        1.37 "Termination Assistance Services" shall mean (a) the Services and any portions thereof, to the extent EDS
requests such Services during the Termination Assistance Period, (b) BancTec's cooperation with EDS or another service provider designated by EDS in the transfer of the Services to EDS or such
other service provider in order to facilitate the transfer of the Services to EDS or such other service provider; provided however that any service provider shall be bound to a confidentiality
agreement with BancTec and BancTec may condition such cooperation upon its being reimbursed for all actual and direct costs (including internally fully allocated overhead and
out-of-pocket expenses of such cooperation, and (c) any additional Services reasonably necessary to facilitate the transfer of the Services to EDS or another service
provider designated by EDS that have been agreed by the Parties under the Change Management Control Process. 

        1.38 "Transition Plan" means that one certain document stating the schedule for, and responsibilities of the Parties in
transitioning the Services from EDS to BancTec, a copy of which is attached as Schedule 1.38. 

 
 

ARTICLE 2
  TERM    
    

        2.1    Term.    Unless terminated earlier in accordance with the provisions of this Agreement,
the term of this Agreement shall commence on the Effective Date and shall expire on the date that is [*.*] ([*.*]) [*.*] from
the Effective Date ("Term"). Thereafter, the Term may be extended by mutual written agreement of the Parties. 

 
 

ARTICLE 3
  SERVICES AND SERVICE LEVELS    
    

        3.1    Services and Service Levels With Respect to Customer Contracts.    BancTec shall
perform the services in accordance with remittance processing and specific related services identified in the Customer Contracts set forth in Schedule 1.12 and the Transition Plan (collectively
"Services"). BancTec shall perform Services (a) to the Service Level Agreements (regardless of any varying terminology that may be used for service levels in the Customer Contracts) and
(b) in accordance with the terms and conditions of the Customer Contracts; provided however that the Services shall be provided prior to the Cutover Date pursuant to the Transition Plan, and
Section 3.6. During the Term, [*.*] shall [*.*] [*.*] for any and all [*.*],
[*.*] or other [*.*] [*.*] in the [*.*] [*.*] to the
[*.*] [*.*] from [*.*] [*.*] to [*.*] the [*.*] in
accordance with the [*.*]. [*.*] shall [*.*] [*.*] in the [*.*] of any
[*.*] that [*.*] [*.*] ([*.*] [*.*] [*.*]) with
[*.*] [*.*] the [*.*] of the [*.*]. Also during the Term, EDS shall continue to administer the Customer
Contracts, including with respect to billing, notices, response to customer inquiries and complaints, and bookkeeping, in a manner that is reasonable, prudent, and consistent with EDS' historical
administration of customer contracts. EDS shall use all Commercially Reasonable Efforts to immediately provide BancTec with all notices provided under the Customer Contracts and to communicate to
BancTec's Account Executive in a timely manner any actual or asserted material adverse effects on the Customer or the Customer Contracts and all other communications from any Customer related to the
Services and Service Level Agreements under the Customer Contracts. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

4

 

        3.2    Exclusive Services.    

        (a)   EDS
hereby agrees that during the Term it [*.*] [*.*] [*.*] any of the
[*.*] [*.*] and shall [*.*] [*.*] [*.*] to provide the Services for the
Customers and their Affiliates identified in the Customer Contracts set forth in Schedule 1.12 as of the Effective Date. 

        (b)   For
all new Customers that EDS obtains independent of BancTec, EDS will have the sole discretion to [*.*] [*.*] with the
[*.*] [*.*] on the [*.*] to perform any remittance processing services pursuant to the Charge Management Control Process and
Section 3.4. 

        3.3    Other Customers.    Subject at all times to BancTec's confidentiality and other
applicable obligations herein, BancTec shall not be restricted from providing the same or similar services to others, either directly or indirectly, including competitors of EDS. 

        3.4    Added Services or Customer Contracts.    If EDS desires to amend or make any
commitments that Materially increase or decrease the scope of Services or make any Material increase to the Service Level Agreements under any of the Customer Contracts, or enter into any new
"Customer Contracts" where it desires that BancTec perform the remittance processing services, the Parties shall promptly address such amendments, commitments or new opportunities pursuant to the
Change Management Control Process. "Material" for the purposes of this Section 3.4 shall mean having a negative impact upon BancTec's financial model and operational resource requirements for
the Services. 

        (a)   With
respect to new Customer opportunities addressed through the Change Management Control Process, the Parties shall mutually agree upon the pricing and terms related
to such agreement in accordance with the Change Management Control Process; provided, however, that the Parties shall use Commercially Reasonable Efforts to structure any such new pricing and terms
consistently in all material respects with the pricing and terms in effect under this Agreement for other existing Customer Contracts. For the avoidance of doubt, if EDS enters into a Customer
Contract that does not make a Material change to the pricing and terms in effect under this Agreement for other existing Customer Contracts, BancTec will agree to the addition of such new Customer
Contract at prices in accordance with Schedule 4.2. 

        (b)   This
Agreement does not contemplate any new or custom development of technology; provided however that to the extent that such development is requested by EDS, the
Parties shall manage such developments pursuant to the Change Management Control Process. 

        (c)   If
the Parties mutually agree in writing that new sales opportunities exist for particular prospective Customer Contracts, and that such sales opportunities be referred
to [*.*] and [*.*], then the prospective customers will first be referred to [*.*] and [*.*] by either
Party for a [*.*] ([*.*]) [*.*] period with the intent that these [*.*] may enter remittance processing
agreements directly with those prospective customers. If the prospective customers do not enter directly into contracts with these [*.*] within [*.*]
([*.*]) [*.*] [*.*] from the date such prospective customer was identified by the Parties, then each of the Parties may pursue
opportunities with the prospective customers for Customer Contracts to perform remittance processing services with them independently. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

5

 

        3.5    Provision of Services.    Except as specifically provided in a Customer Contract,
BancTec shall not be restricted in any manner on the location or method of providing the Services, EDS being interested solely in the satisfaction of the Services and the Service Level Agreements;
provided, however, that BancTec may not utilize facilities, resources or personnel outside the United States without providing EDS with at [*.*] [*.*]
([*.*]) [*.*] [*.*] notice and the opportunity to provide input. BancTec shall provide written notice to EDS at
[*.*] [*.*] ([*.*]) [*.*] [*.*] [*.*] to changing a
location from which the Services are provided from one location in the United States to another location in the United States. BancTec shall have the right to refuse to accept any proposed Customer
Contract that requires that the Services be provided at a specific location from which BancTec does not at that time provide Services. 

        (a)   BancTec
will be in compliance with the Payment Card Industry (PCI) Data Security Standard as of the Effective Date to the same level of compliancy as EDS has of the
Effective Date. After the Cutover Date, BancTec will be in compliance with the Payment Card Industry (PCI) Data Security Standard. 

        3.6    Transition Plan.    BancTec shall perform the transition of Services as set forth in
the Transition Plan attached to this Agreement. The Parties agree that the Transition Plan will begin as of the Effective Date and will be completed no later than nine months thereafter. EDS shall
provide BancTec with all of the necessary information, access and systems to maximize the ability of BancTec to perform the Services in a timely manner. EDS shall provide reasonable cooperation and
assistance to BancTec. [*.*] shall [*.*] [*.*] to [*.*] the [*.*] for each of
the [*.*] [*.*] [*.*] to their [*.*] [*.*] to [*.*] with
[*.*] to [*.*] as the [*.*] [*.*] with [*.*]. [*.*]
shall [*.*] [*.*] and [*.*] of the [*.*] [*.*] through
[*.*] to such [*.*] and [*.*] shall be [*.*] for the [*.*] of the
[*.*] and the [*.*] up to, and following the [*.*], unless [*.*] [*.*] or
[*.*] to [*.*] by [*.*] reasonable [*.*] and such [*.*] or
[*.*] [*.*] a [*.*] to [*.*] the [*.*] or [*.*] the
[*.*]. If during the [*.*] any [*.*] [*.*] [*.*] [*.*]
as an [*.*] of [*.*], [*.*] shall make [*.*] an [*.*]
[*.*] [*.*] to [*.*] as the [*.*] [*.*] with [*.*].
Under the [*.*], [*.*] shall be [*.*] as of the [*.*] for the [*.*] and
[*.*] of the [*.*] [*.*] [*.*] in their [*.*] of the
[*.*] up to the [*.*] for each [*.*] [*.*] and [*.*] shall be
[*.*] for [*.*] all [*.*] [*.*] [*.*] for their [*.*]
[*.*] and shall use
[*.*] [*.*] [*.*] to [*.*] with [*.*] on any [*.*]
[*.*] to [*.*] and [*.*]. [*.*] will use [*.*][*.*]
[*.*] to [*.*] [*.*] [*.*] in such a manner as to [*.*]
[*.*] to [*.*] and [*.*] and to [*.*] the [*.*] such that all
[*.*] for [*.*] are [*.*] during the [*.*] [*.*]. In order to facilitate
[*.*] [*.*] of the [*.*] [*.*], and both the [*.*] and
[*.*] of [*.*] [*.*] prior to and after the [*.*], [*.*] shall:
(a) [*.*] the [*.*] required of [*.*] as set forth in the [*.*] and this
[*.*]; (b) [*.*] in a [*.*] and [*.*], the [*.*] and
[*.*] [*.*] of [*.*] to [*.*] with respect to [*.*]
[*.*] and (c) make [*.*] to [*.*] on an [*.*] [*.*] prior to the
[*.*] at each [*.*] [*.*], its [*.*] and [*.*] related to the
[*.*] for [*.*] [*.*] with [*.*] [*.*] of the [*.*]
under the [*.*]. 

        3.7    Change Management Control Process.    

        (a)    Changes.    The Parties may revise, amend, alter, or otherwise change the nature and scope of the Services and
Service Levels provided under this Agreement from time to time by mutual agreement, including, but not limited to, changes relating to: (i) the addition of new Services; (ii) the
termination of certain Services; (iii) the modification of existing Services; (iv) adding or modifying Service Levels; or (v) any other changes that alter the scope of this
Agreement or the nature of the Services. All such changes shall be made in accordance with the procedures set forth in this Section 3.7 and the other terms of this Agreement. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

6

 

        (b)    Change Requests.    Either Party may, from time to time, and at any time during the term of this Agreement,
request a change in accordance with this Section 3.7. The party requesting the change shall prepare, at its expense, a change order, in a written form to be mutually agreed upon by the Parties
within thirty (30) days following the Effective Date (such form shall hereinafter be referred to as a "Change Order"), setting forth in reasonable detail therein the nature of the change
requested. As soon as practicable, after the Change Order has been completed, the Account Executive of each Party shall discuss the changes and, if necessary and desirable, determine the feasibility
of proceeding with such changes, which such discussions may include a discussion, in general terms, of the impact of the changes on the Services, and the charges payable hereunder. 

        (c)    Change Orders.    If the Account Executives mutually agree to proceed with the changes or with further
discussions related to such changes, BancTec shall, with EDS' assistance, complete phase two of the Change Order using a written form to be mutually agreed upon by the Parties within thirty
(30) days following the Effective Date ("Change Order Phase Two"). Change Order Phase Two shall comprise describing the changes and setting forth the impact of the changes on the Services, the
Service Levels, and the charges payable hereunder and present Change Order Phase Two to the Account Executives of the Parties. If both Parties mutually agree to implement such changes, each Account
Executive shall execute the Change Order. Execution by the Account Executives of both Parties shall constitute an amendment to this Agreement and shall be binding on both Parties. 

        (d)    Charge Impact.    A change that is not otherwise compensated under this Agreement, unless the Parties agree
otherwise, shall be priced as set forth in the executed Change Order. 

 
 

ARTICLE 4
  FEES AND OTHER PAYMENTS    
    

        4.1    Transition Fees and Payments Prior to Cutover Dates    

        (a)   EDS
shall pay BancTec fees for the transition Services pursuant to this Section. BancTec shall invoice EDS each month [*.*], and EDS shall remit
payment for all amounts not disputed in good faith (according to the process set forth below) within [*.*] ([*.*] [*.*]) of
receipt of a correct invoice for each EDS Operations Center prior to the Cutover Date for BancTec's transition Services pursuant to the Transition Plan. The amount of each invoice shall correspond to
the [*.*] of the [*.*] being [*.*] by [*.*] to [*.*] in that
[*.*] pursuant to [*.*] [*.*] or the [*.*] of [*.*] consistent with the
[*.*] in [*.*], and BancTec shall provide EDS with reasonable supporting documentation thereof. Within [*.*] of the date of the
invoice on which a disputed amount appears, EDS will notify BancTec in writing of the specific items in dispute, will describe in detail EDS' reason for disputing each such item and
[*.*] [*.*] such [*.*] [*.*] (to the [*.*] the [*.*]
[*.*] in [*.*] [*.*] [*.*]) into an [*.*] [*.*]
[*.*] in the [*.*] set forth in [*.*]. Within [*.*] ([*.*])
[*.*] of BancTec's receipt of any such notice, the Parties will negotiate in good faith through the Joint Operations Leadership Team or, if unsuccessful, shall refer such
dispute to dispute resolution to reach settlement on any items that are the subject of such dispute. If EDS does not notify BancTec of any items in dispute within such [*.*]
period of time, EDS will be deemed to have approved and accepted such invoice, subject to the audit rights set froth in ARTICLE 18. Notwithstanding anything to the contrary in this Agreement, in no
event may EDS withhold in any one month, as a disputed amount, more than [*.*] of BancTec's charges (exclusive of reimbursable expenses) for that month. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

7

 

        (b)   BancTec
shall reimburse EDS for the [*.*] during transition for each EDS Operations Center prior to the Cutover Date. Such amounts shall be in
consideration of EDS' provision of the EDS Operations Centers and all other resources and use of the facilities prior to BancTec's assumption of any Leases. EDS shall invoice BancTec within
[*.*] ([*.*]) [*.*] after the end of each month for any such [*.*] incurred and provide BancTec with
reasonable supporting documentation thereof. BancTec shall pay all amounts not disputed in good faith (according to the process set forth for EDS' dispute of invoiced amounts in Section 4.1(a)
above) within [*.*] ([*.*]) [*.*] of receipt of the invoice. 

        (c)   With
respect to any savings in costs as compared to EDS' [*.*] that are realized by BancTec in performing the Services during the transition
period, BancTec shall be entitled to [*.*] of such savings and EDS shall be entitled to the remaining [*.*] of such savings. The amounts due EDS shall
be payable by BancTec on a monthly basis within [*.*] ([*.*]) [*.*] after any savings are realized. 

        (d)   to
the extent that EDS' actions [*.*] the [*.*] to perform Services during the transition due to unilateral decisions of
EDS, EDS shall be responsible for such [*.*] [*.*]. 

        4.2    Fees and Payment for Services after Cutover Dates.    

        (a)   EDS
shall pay BancTec the fees for the Services ("Fees") as set forth in Schedule 4.2 The Fees payable by EDS under this Section shall begin as of each Cutover
Date. 

        (b)   BancTec
shall invoice EDS for any amounts due from EDS under this Agreement [*.*] on a monthly basis on the fifth (5th) of each calendar month.
EDS shall remit payment for all such amounts not disputed in good faith (according to the process set forth in Section 4.1(a)) within [*.*]
([*.*]) [*.*] of receipt of a correct invoice. 

        4.3    Interest.    Any amount not paid when due under Section 4.1 or 4.2 will bear
interest until paid at a rate of interest equal to the lesser of (a) the [*.*] established from time to time by Citibank of New York [*.*]
[*.*] or (b) the maximum rate of interest allowed by applicable law. In addition, at BancTec's request, EDS will provide BancTec with an explanation of why an undisputed
amount is not paid when due and a proposed payment plan for EDS to bring such past due amount current. 

        4.4    Continued Performance; Escrow Account.    Unless
(a) BancTec has commenced a proceeding or has presented a claim pursuant to this Article for nonpayment by EDS of amounts due under this Agreement, and EDS does not promptly pay all amounts in
dispute into an escrow account as required below and does not otherwise continue to make payment to BancTec in accordance with this Agreement of all amounts not required to be so escrowed, or
(b) this Agreement has been terminated in accordance with ARTICLE 5, BancTec will continue to provide the Services during any dispute resolution proceedings (whether informal or formal)
commenced pursuant to ARTICLE 17 and EDS will continue to perform its obligations (including the making of payments) in accordance with this Agreement. Once the Parties have a disputed amount in the
aggregate amount of [*.*], [*.*] shall [*.*] such [*.*] [*.*]
[*.*] into [*.*] [*.*] [*.*] of the [*.*], with such
[*.*] being structured by agreement of the Parties or, if agreement cannot be reached, as directed by the arbitrator engaged in accordance with this ARTICLE 4. Any such
[*.*] will provide for the [*.*] of [*.*] on the [*.*] [*.*] therein, and the
Parties (if the dispute is resolved informally) or the arbitrator (if the dispute is resolved [*.*]), will make the [*.*] regarding
[*.*] of such [*.*] amounts plus interest. In addition to the [*.*], EDS will continue to make payment to BancTec of all amounts
not in dispute in accordance with this Agreement. If EDS fails to [*.*] [*.*] [*.*] or to otherwise continue to make payment to
BancTec in accordance with this Agreement of all amounts not required to be so [*.*], BancTec may apply to any court of competent jurisdiction to seek injunctive relief for
such failure and will have the right to terminate this Agreement in accordance with Section 5.1. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

8

 

        4.5    Termination Fees    [*.*] shall [*.*]
[*.*] [*.*] and [*.*] [*.*] in [*.*] [*.*] to the
[*.*] and other [*.*] [*.*] set forth in the [*.*] (regardless of the terminology used to describe same)
that are [*.*] by [*.*] from a [*.*] who [*.*] its [*.*] prior to the
[*.*] of its [*.*] for [*.*] [*.*] [*.*] [*.*] a
[*.*] of [*.*] [*.*] under this [*.*]; provided, however, that only such [*.*]
and [*.*] [*.*] that [*.*] to the [*.*] [*.*] of [*.*]
will be [*.*] to [*.*] [*.*] to this [*.*]. [*.*] shall, with
[*.*] from and [*.*] with [*.*], in [*.*] [*.*] [*.*] of
[*.*] [*.*] [*.*] and [*.*] [*.*] from its
[*.*]. Notwithstanding the foregoing, to the [*.*] that a [*.*] so
[*.*] its [*.*] [*.*] to the applicable [*.*] for the [*.*]
[*.*] from which [*.*] is [*.*] to that [*.*], [*.*] and
[*.*] will [*.*] [*.*] their [*.*] [*.*]/[*.*]
[*.*] and [*.*] to [*.*] with respect to that [*.*] [*.*]. The
[*.*] will be [*.*] [*.*] the [*.*] in accordance with each [*.*]
[*.*] of [*.*]/[*.*] [*.*] and [*.*] as compared to the
[*.*] [*.*] [*.*]/[*.*] [*.*] and [*.*]. 

        4.6    Taxes.    The provisions of this Section shall survive the Term or termination of this
Agreement for any reason. 

        (a)    BancTec's Responsibilities.    Except as otherwise provided in this Agreement or an
Authorization Letter, BancTec will be responsible for any Taxes imposed on BancTec's acquisition of items acquired and used by BancTec in the course of producing the Services to EDS;  provided,
however, that this Section 4.6 shall
not relieve EDS of its responsibility and liability for Taxes under Section 4.6, which are imposed on any transfer or lease by EDS to BancTec, or
use by BancTec, of such items. 

        (b)    EDS' Responsibilities.    Unless EDS provides BancTec with a valid and applicable
exemption certificate, there will be added to any charges under this Agreement, or there will be separate billing for, and EDS shall bear the cost of and will pay to BancTec, or reimburse BancTec for,
any and all Taxes arising from, assessed, claimed or imposed on this Agreement, the transactions arising hereunder or thereunder, the charges payable hereunder or thereunder, the Services or the
provision, license or sale thereof or software, equipment, materials, property or other resources provided hereunder or thereunder or used in connection herewith or therewith;  provided, however, that EDS' obligations hereunder with respect to Taxes will not apply to any income
taxes that are based on or measured by BancTec's net income. For purposes of this Agreement, "Taxes" means any present or future U.S. federal, state, local, foreign or provincial taxes, assessments,
claims, permits, fees and other charges of any kind, however designated, assessed, charged or levied now or hereafter, including without limitation sales, use, property, ad valorem, gross receipts,
excise, transaction, goods and services, value-added or similar taxes, COFINS, ISS, PIS and other taxes, assessments, claims, permits, fees or amounts in whatever nature or in lieu thereof, and
interest imposed in connection therewith. 

        (c)    Reports and Returns.    All reports and returns required to be filed with regard to
Taxes will be prepared and timely filed by the Party required by the applicable taxing authority to file such reports and returns. If BancTec takes a position on any form, in any return, on audit or
otherwise on behalf of EDS, or at EDS' request, EDS will bear the cost of and pay BancTec, or reimburse BancTec for the payment of, any and all expenses and liabilities, including without limitation
Taxes, interest, penalties, costs, reasonable attorneys' and accountants' fees and other expenses or disbursements arising out of, attributable to or in connection with any audit or contest of such
Taxes, or any claim or assessment claimed by any taxing authority. 

        (d)    Minimization of Taxes.    The Parties will reasonably cooperate in the minimization of
Taxes to the extent legally permissible. The Parties agree that, for state and local sales and use tax purposes, the amounts payable under this Agreement will be audited, where permissible, by the
applicable taxing authority as part of BancTec's state and local sales and use tax audits, but EDS will pay, or reimburse BancTec for, any and all Taxes assessed under the audits. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

9

 

        (e)    Tax Audits.    If any claim is made or liability asserted by notice to or commencement
of proceedings against BancTec for any Taxes as to which EDS has a payment obligation pursuant to this Section 4.6, BancTec will notify EDS of such claim or liability in writing and will
furnish EDS with copies of the claim or notice of liability and all other applicable writings received from the applicable taxing authority. Within 15 days of EDS' receipt of notice from
BancTec of such claim or liability, but not later than three business days before the date required to timely file any documents with the applicable taxing authority, EDS may request that BancTec
contest such claim or liability. If (i) requested by [*.*], (ii) a [*.*], [*.*] [*.*] and
(iii) [*.*] determines that such [*.*] will [*.*] [*.*] in any [*.*]
[*.*] to [*.*] (or any of its [*.*]), [*.*] will, in [*.*] and at
[*.*] [*.*] and [*.*] (including [*.*] by [*.*] to [*.*]
of all [*.*] [*.*] and [*.*] [*.*], including [*.*]
[*.*] and [*.*] [*.*]), [*.*] the [*.*] or [*.*].
Notwithstanding the foregoing, at any [*.*], whether [*.*] or [*.*] [*.*] any
[*.*] or [*.*] under this [*.*], [*.*], in its [*.*]
[*.*], may [*.*] to [*.*] such [*.*] or [*.*] with [*.*]
to [*.*] or [*.*] [*.*] of a [*.*] or [*.*], or [*.*]
may [*.*] such [*.*] or [*.*] [*.*] [*.*] [*.*] in
[*.*] with this
[*.*]; provided, however, that in such instance, [*.*]
will be [*.*] of its [*.*] to [*.*] [*.*] with respect to the claim or liability or such portion
thereof, as the case may be. 

        (f)    Choice of Countries for Payment.    Where Services are produced by BancTec in the same
country as that of use by EDS or an Affiliate of EDS, then invoicing and payment shall be by and between such local country entities of the Parties in such local country currency, unless otherwise
agreed to by the Parties in writing. Notwithstanding anything in this Agreement to the contrary, in cases where Products and/or Services are provided, sold or leased by BancTec in a different country
then that of use by EDS or an Affiliate of EDS, at BancTec's sole option and direction, such Services and/or Products will be paid by EDS or an Affiliate of EDS in the currency of the country or
region in which the Services and/or Products are to be used by EDS or its Affiliate, or in the United States in U.S. dollars; provided that all currency calculations shall be based on the pricing in
U.S. dollars. 

 
 

ARTICLE 5
  TERMINATION    
    

        5.1    Termination for Cause.    Except as provided below by the Section of this Agreement
titled "Termination for Non-Payment", in the event that either Party materially (which can include a pattern of repeated defaults which together constitutes a material default) in the
performance of any of its duties or obligations set forth in this Agreement, and such default is not substantially cured within [*.*] ([*.*])
[*.*] after written notice, specifying the default, is given to the defaulting Party, then the Party not in default may, by giving written notice thereof to the defaulting
Party, terminate this Agreement. 

        5.2    Termination for Convenience or Change of Control.    EDS shall have the right after
completion of [*.*] ([*.*]) [*.*] from the Effective Date to terminate this Agreement for convenience, by then providing at any
time at [*.*] [*.*] ([*.*]) [*.*] prior written notice to BancTec. In addition, EDS shall have the right
to terminate this Agreement upon [*.*] ([*.*]) [*.*] prior written notice at any time in the event of a change of Control of
BancTec to an EDS Competitor; provided that EDS gives such notice [*.*] [*.*] ([*.*]) [*.*] of becoming
aware of such change of Control. If EDS elects to terminate this Agreement for convenience, EDS shall pay to BancTec all amounts incurred for Services up to the termination date plus termination fees
equal to the
lesser of either (a) [*.*] or (b) [*.*] [*.*] [*.*] [*.*],
[*.*] and [*.*] for [*.*] [*.*] [*.*], ongoing [*.*]
[*.*], [*.*] [*.*] [*.*] [*.*], [*.*],
[*.*] and [*.*] not yet [*.*] and any other [*.*], [*.*],
[*.*] [*.*], [*.*] and [*.*] [*.*] incurred by [*.*] as
a [*.*] of such [*.*]. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

10

  

        5.3    Termination for Insolvency or Bankruptcy.    Either Party may immediately
terminate
this Agreement by giving written notice to the other Party in the event of (a) the liquidation of the other Party, (b) the appointment of a receiver or similar officer for the other
Party, (c) an assignment by the other Party for the benefit of all or substantially all of its creditors, (d) entry by the other Party into an agreement for the composition, extension,
or readjustment of all or substantially all of its obligations, or (e) the filing of a meritorious petition in bankruptcy by or against the other Party under any bankruptcy or debtors' law for
its relief or reorganization, which is not dismissed within one hundred eighty (180) days if such filing is for reorganization. 

        5.4    Termination for Non-Payment.    BancTec may terminate this Agreement if EDS
fails to pay when due any amounts due (other than those properly disputed in accordance with Section 4.4) and such failure continues for a period of [*.*]
([*.*]) [*.*] after the last day payment is due, so long as BancTec gives EDS written notice of the expiration date of the aforementioned
[*.*] ([*.*]) [*.*] period at least [*.*] ([*.*]) [*.*]
prior to the expiration date. 

        5.5    Effect of Termination.    BancTec shall, upon EDS' request during the Termination
Assistance Period, provide the Termination Assistance Services at the rates then in effect for such services immediately prior to the expiration or termination of this Agreement. If the termination is
under Section 5.4, BancTec shall have the right to require EDS, to pay BancTec's estimated charge monthly [*.*] [*.*] of the Services being
provided. BancTec shall continue to meet the Service Level Agreements during the Termination Assistance Period; provided that BancTec shall not be responsible for any delays, actions, or omissions of
EDS. For a [*.*] ([*.*]) [*.*] period after the expiration of the Termination Assistance Period, BancTec shall (a) answer
questions from EDS regarding the Services on an "as needed" basis at BancTec's then standard billing rates and (2) deliver to EDS any remaining EDS-owned reports and documentation
still in BancTec's possession. As part of the termination, [*.*] shall have the [*.*] to [*.*] any [*.*]
of the [*.*] being [*.*] by [*.*] [*.*] for the [*.*] of
[*.*] the [*.*] to [*.*] from [*.*] at [*.*] then [*.*]
[*.*]. 

 
 

ARTICLE 6
  LIABILITIES    
    

        6.1    General Limitation of Liability.    The liability of each Party to the other for all
damages arising out of or related to this Agreement, regardless of the form of action that imposes liability, whether in contract, equity, negligence, intended conduct, tort or otherwise, will be
limited to and will not exceed in the aggregate for all claims, actions and causes of action of every kind and nature, the [*.*] of [*.*]
[*.*] by [*.*] for the [*.*] ([*.*]) [*.*] [*.*] the
event that gave rise to such claim under this Agreement; provided, however, that if such liability is a result of a breach of Section 19.4, such time period shall be
[*.*] ([*.*]) [*.*]. 

        6.2    Limitation on Other Damages.    In no event will the measure of damages payable by
either Party include, nor will either Party be liable for, any amounts for loss of data, revenue, business, income, profit or savings or indirect, incidental, consequential, exemplary, punitive or
special damages of any party, including third parties, even if such Party has been advised of the possibility of such damages in advance, and all such damages are expressly disclaimed. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

11

 

        6.3    Exceptions to Limitations.    The limitations set forth in Sections 6.1 and 6.2
will not apply to the liability of either Party to the extent such liability results from (a) that Party's acts of intentional tortious conduct in the performance or nonperformance of its
obligations under this Agreement, (b) that Party's nonperformance of its payment obligations to the other (and the respective Taxes of each Party) expressly set forth in this Agreement
(including, with respect to [*.*], [*.*] [*.*] to [*.*] [*.*] for any
[*.*] [*.*] by [*.*] to [*.*] [*.*] to [*.*] for
[*.*] [*.*] to [*.*] the [*.*] [*.*] and [*.*]
[*.*] to [*.*] the [*.*] and [*.*] [*.*]), (c) BancTec's intentional
refusal to perform all or substantially all of the Services; provided, however, that BancTec may exercise its termination right under this Agreement in good faith and such exercise will not constitute
an intentional refusal to perform, and (d) each Party's indemnification obligations under ARTICLE 15 (except for Sections 15.1(c) and 15.1(d)) with respect to Actions brought by third
parties. 

        6.4    Duty to Mitigate.    Each Party has a duty to mitigate the damages that would otherwise
be recoverable from the other pursuant to this Agreement by taking appropriate and reasonable actions to reduce or limit the amount of such damages. 

        6.5    Acknowledgment.    The Parties expressly acknowledge that the
limitations and exclusions set forth in this ARTICLE 6 have been the subject of active and complete negotiation between the Parties and represent the Parties' agreement taking into account each
Party's level of risk associated with the performance or nonperformance of its obligations under this Agreement and the payments and other benefits to be derived by each Party hereunder. The
provisions of this ARTICLE 6 will survive the expiration or termination of this Agreement for any reason. 

        6.6    Settlement of Claims.    If EDS settles any claims with Customers under any Customer
Contracts, the Parties shall resolve any changes in Services or Service Level as a result of such settlements pursuant to the Change Management Control Process. Any dispute between the Parties
regarding the Change Management Control Process shall be handled pursuant to ARTICLE 17. Further, [*.*] shall not be [*.*] to
[*.*] or [*.*] [*.*] for any [*.*] of [*.*] to meet
[*.*] under the [*.*] without [*.*] [*.*] [*.*] in the
[*.*] with the [*.*] and providing [*.*] a [*.*] [*.*] to present its
[*.*] to [*.*] and, with [*.*] [*.*], the [*.*]. 

 
 

ARTICLE 7
  CUSTOMER CONTRACTS    
    

        7.1    Relations with EDS.    BancTec shall be provided direct contact with appropriate EDS
management for each Customer Contract and shall have the right to contact such persons at any time for any reason. If a dispute arises with a Customer under a Customer Contract, BancTec may, with EDS
approval, take the lead in managing the dispute with the customer contact and handle the specific dispute arising out of the Customer Contract; provided however that BancTec shall have primary
responsibility on any Actions arising out of the performance of the Services. 

        7.2    Discussions on Expansion or Renewals.    Any Material changes in the scope of the
Services or Service Level Agreements as a result of new or expanded services and Customers' renewals or extensions of Customer Contracts with EDS will be handled between the Parties according to the
Change Management Control Process. "Material" for the purposes of this Section 7.2 shall mean having a negative impact upon BancTec's financial model and operational resource requirements for
the Services. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

12

 

        7.3    Termination of Customer Contracts.    If either Party has actual knowledge of any
default by any Customer under any Customer Contract, then that Party shall notify the other Party of such default. EDS shall be responsible for all decisions regarding termination of Customer
Contracts and shall remain responsible for the payments to BancTec set forth in ARTICLE 4 for Services rendered prior to
the date of termination, [*.*] of the [*.*] of [*.*] by [*.*] to [*.*]. 

 
 

ARTICLE 8
  EQUIPMENT AND FACILITIES    
    

        8.1    Equipment.    EDS hereby sells all right, title and interest in and to all of the
Equipment located at the EDS Operations Centers that are suitable for use in the scope of the Services to BancTec as of the Effective Date for the sum of [*.*] and
[*.*] ([*.*]). BancTec shall remit the amount due for the Equipment to EDS in one payment no [*.*]
[*.*]. The Equipment shall be delivered to BancTec at its current location as of the Effective Date. If any of the Equipment is leased, EDS shall be responsible for acquiring
all necessary consents for the transfer of any leases of such Equipment to BancTec under the existing terms, if BancTec so desires. All Equipment currently being used in the EDS Operations Centers
shall be provided in good working order, normal wear and tear accepted. 

        8.2    Equipment Warranties.    EDS shall transfer and convey to BancTec, to the extent
possible, all manufacturer warranties on the Equipment. 

        8.3    Maintenance Contracts on Equipment.    Subject to any applicable confidentiality
obligations, EDS shall provide BancTec with complete and accurate copies of all maintenance contracts on the Equipment and shall to the extent possible assign them to BancTec. 

        8.4    Facilities.    In conjunction with the Services to be provided by BancTec under this
Agreement, the Parties have executed subleases for the EDS Operations Centers as attached in Schedule 8.4. The Parties acknowledge that BancTec's occupancy and use of such facilities and the
final sublease documentation shall be expressly subject to (i) the terms and conditions of the respective underlying Leases and the consent of each respective EDS landlord for the applicable
facility and (ii) any security requirements set forth in the Customer Contracts. 

 
 

ARTICLE 9
  EMPLOYEES    
    

        9.1    [*.*] and
[*.*].    [*.*] will, with [*.*] [*.*], consider for
[*.*] the [*.*] at each [*.*] [*.*] at least [*.*]
([*.*]) [*.*] [*.*] to the [*.*] [*.*] for such [*.*].
The [*.*] of any [*.*] [*.*] by [*.*] shall be as of the [*.*] for such
[*.*]. As to the other [*.*] [*.*] currently [*.*] [*.*] and listed on
[*.*], EDS shall make [*.*] and [*.*] shall have the [*.*], at its [*.*], to
[*.*] and [*.*] such [*.*] from [*.*] in accordance with the [*.*]. With respect
to any such [*.*] [*.*]who, during the [*.*], is not
[*.*] at [*.*] or is on [*.*], including [*.*],
[*.*],[*.*], [*.*], or [*.*] such [*.*] shall [*.*] an
[*.*] of [*.*] until such [*.*] [*.*] to [*.*], with
[*.*] [*.*] or other [*.*] [*.*] [*.*] that such [*.*]
may [*.*] [*.*] or [*.*] [*.*] [*.*] [*.*]. If such
[*.*] [*.*] to [*.*] within [*.*]([*.*])[*.*] after the
[*.*] [*.*], [*.*] agrees that if it has an [*.*], [*.*]
[*.*] at the [*.*] at which the [*.*] [*.*] [*.*] for
[*.*], [*.*] will [*.*] and [*.*] such [*.*] for [*.*]
in such
[*.*] on the [*.*] [*.*] as the other [*.*] [*.*] [*.*]
by [*.*]. If such an [*.*] [*.*] [*.*] [*.*] within such
[*.*] ([*.*]) [*.*] [*.*], [*.*] shall be under [*.*]
[*.*] to [*.*] such [*.*] hereunder. In any event, [*.*] agrees to use [*.*]
[*.*] [*.*] to [*.*] any [*.*] that it may have in [*.*] the
[*.*] at the [*.*] [*.*] [*.*] with the [*.*] [*.*]
currently providing the [*.*] listed on [*.*]. During and after the [*.*], [*.*] shall be
[*.*] [*.*] for the [*.*] or [*.*] of any [*.*] [*.*]
that are not [*.*] by [*.*] and all [*.*] and [*.*] [*.*] therewith. To the
limited extent necessary for the [*.*] to [*.*] the [*.*], [*.*] [*.*]
[*.*] [*.*] [*.*] and other [*.*] [*.*] [*.*]. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

13

 

        9.2    Hired Employees.    The terms and conditions of hiring by BancTec of the Hired
Employees shall be according to BancTec's policies and procedures and benefit packages, including severance. BancTec will provide the following consideration for all Hired Employees: 

        (a)    [*.*] [*.*] [*.*]
[*.*]:    For purposes of [*.*] [*.*] and [*.*] under any of the
[*.*] [*.*], and for [*.*] [*.*] for [*.*] and [*.*]
[*.*], the [*.*] shall be [*.*] with [*.*] for their
[*.*] of [*.*] with [*.*] or [*.*] [*.*] and which [*.*]
of [*.*] [*.*] have heretofore used for such [*.*], all as appearing on the [*.*] kept by
[*.*] (collectively, "[*.*]"), as provided to [*.*]. Notwithstanding anything to
the contrary in this [*.*], the [*.*] shall be entitled to [*.*] that are no [*.*]
[*.*] than [*.*] [*.*] to other [*.*] [*.*] who are
[*.*] [*.*]. 

        (b)   [*.*] at [*.*]:    [*.*] shall
[*.*] each [*.*] (i) a [*.*] [*.*] no [*.*] than each such
[*.*] [*.*] as of the [*.*] of the [*.*], (ii) a [*.*]
[*.*] of [*.*] ([*.*]) if the [*.*] [*.*] an [*.*] of
[*.*] for a [*.*] [*.*] of [*.*] [*.*] [*.*] between the
[*.*] and [*.*] has [*.*] the [*.*] of this [*.*] prior to the
[*.*] [*.*] being [*.*] by [*.*] and (iii) [*.*], including
[*.*], [*.*], [*.*], [*.*], [*.*], and [*.*]
(collectively "[*.*] [*.*]") according to [*.*] [*.*]
[*.*] as of the [*.*] [*.*]. [*.*] shall [*.*] [*.*] and
[*.*] shall [*.*] [*.*] for the [*.*] [*.*] of [*.*] to
each [*.*] pursuant to [*.*]. [*.*] shall disclose to [*.*] within [*.*]
([*.*]) [*.*] after the [*.*] the [*.*] for each [*.*]
[*.*] currently performing [*.*] and shall [*.*] such [*.*], if at all, only in accordance with
[*.*] [*.*] [*.*] and [*.*] until the [*.*]. 

        (c)   [*.*] all [*.*] to the
[*.*]:    [*.*] shall [*.*] [*.*] [*.*],
[*.*], and [*.*] for [*.*]. 

        (d)    Allow for [*.*] and
[*.*] [*.*]:    As soon as practicable after the [*.*], [*.*] shall
[*.*] the [*.*] to take [*.*] from the
[*.*] [*.*] in accordance with the [*.*] [*.*] and [*.*]
[*.*]. [*.*] shall accept [*.*] and [*.*] [*.*] pursuant to Code section
[*.*] of [*.*] [*.*] [*.*] and [*.*] [*.*]
[*.*] into the [*.*] [*.*] in accordance with the [*.*] of such [*.*] and
[*.*] [*.*]. The [*.*] [*.*] shall (i) [*.*] that
[*.*] shall be [*.*] to [*.*] therein as of their [*.*] of [*.*] of
[*.*] with [*.*], and (ii) shall take into [*.*] the [*.*] and any [*.*]
[*.*] [*.*] Past [*.*] with [*.*] for purposes of [*.*] and
[*.*]. Nothing contained herein shall be [*.*] to [*.*] [*.*] to be [*.*] to
[*.*] in [*.*] [*.*], if after [*.*] such [*.*] with
[*.*], any such [*.*] do not meet [*.*] [*.*] [*.*]. 

        Notwithstanding
the above, nothing contained herein shall [*.*] [*.*] to [*.*] [*.*] any
[*.*] that are [*.*] than those set forth in [*.*] [*.*]. 

        9.3    [*.*] [*.*]
[*.*].    Upon [*.*], [*.*] shall [*.*] for and
[*.*] the [*.*] of the [*.*] and all [*.*] and [*.*]
[*.*] of its other [*.*] and shall [*.*] all [*.*], [*.*], and
[*.*] (such as, but not [*.*] to, [*.*] [*.*]) which an [*.*] is required to
[*.*] relating to the [*.*] of [*.*]. [*.*] shall [*.*] be
[*.*] to [*.*] or to any [*.*] for [*.*]
[*.*] to [*.*] its [*.*], [*.*], or [*.*]. [*.*] shall
[*.*], [*.*] and [*.*] [*.*] [*.*] [*.*] and
[*.*] all such [*.*], [*.*] and [*.*] and will [*.*] with all
[*.*] [*.*], including the [*.*] of all [*.*] [*.*] and
[*.*]. 

        9.4    [*.*] [*.*] [*.*]
..    [*.*] shall be [*.*] for [*.*] [*.*] of the [*.*] and all
[*.*] and [*.*] [*.*] of its [*.*] [*.*] and shall [*.*]
all [*.*], [*.*], and [*.*] (such as, but not [*.*] to, [*.*]) which an
[*.*] is [*.*] to [*.*] relating to the [*.*] of [*.*].
[*.*] shall [*.*] be [*.*] to [*.*] or to any [*.*] for
[*.*] [*.*] [*.*] [*.*] its [*.*], [*.*], or
[*.*]. [*.*] shall [*.*], [*.*] and [*.*] [*.*]
[*.*] [*.*] and [*.*] all such [*.*], [*.*] and [*.*]
and will [*.*] with all [*.*] [*.*], including the [*.*] of all [*.*] and
[*.*]. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

14

 
 
 

ARTICLE 10
  REQUIRED CONSENTS    
    

        10.1    Customer and Landlord Consents.    

        (a)   EDS
shall, with reasonable assistance from BancTec as requested, obtain any and all Customer consents required under the Customer Contracts within sixty (60) days
of the Effective Date. Subject to the provisions of Section 6.1, any Losses arising due to EDS' failure to obtain such consents shall be EDS' responsibility and EDS shall reimburse BancTec for
any and all Losses due to such failure. Notwithstanding the above, if despite Commercially Reasonable Efforts, [*.*] does not [*.*] the
[*.*] from [*.*] [*.*] this [*.*] ([*.*]) [*.*]
[*.*], [*.*] will, in lieu of [*.*] [*.*], [*.*] [*.*]
from the existing [*.*] to [*.*] [*.*] for all [*.*] [*.*] until such
[*.*] is [*.*] from [*.*]. Until the conversion is complete, the Parties will mutually agree what changes, if any, are necessary
to the Transition Plan and to the Cutover Dates. EDS will, in accordance with Section 4.2(b), pay BancTec the costs BancTec incurs as a result of not [*.*] from the
[*.*] and [*.*] [*.*] by [*.*] to [*.*] and [*.*] the
[*.*] until the [*.*]. 

        (b)   EDS,
with reasonable assistance from BancTec, shall use Commercially Reasonable Efforts to obtain any and all consents required under the Leases at least sixty
(60) days prior to the Cutover Date for each of the EDS Operations Centers. Despite Commercially Reasonable Efforts, in the event EDS can not obtain consent from the landlords at any of the EDS
Operations Centers, BancTec may, at its option, introduce new customers to EDS for purposes of EDS entering new customer contracts with them provided (1) BancTec participates in the contract
discussions and sets the pricing of related volumes for these new customers, (2) the terms and conditions of this Agreement shall apply between EDS and BancTec except all net profits from the
remittance processing services performed by BancTec shall flow through to BancTec and (3) EDS and the new customer can reach mutual agreement on the terms and conditions of the written contract
between EDS and such new customer. EDS agrees to use Commercially Reasonable Efforts to reach an agreement with the new customers introduced by BancTec. 

        (c)   In
the event that obtaining the landlord consents for one or more of the subleases requires BancTec to incur additional unplanned lease expenses at higher lease rates
than the current EDS Operation Center(s) rates, and/or in the event that one or more of the subleases are not consented to by the landlord at least [*.*]
([*.*]) [*.*] prior to the Cutover Date(s) and such failure to obtain consent results in BancTec having to incur additional expenses for rental costs,
securing and/or relocating to alternative facilities, EDS will reimburse BancTec for such expenses up to an amount of [*.*]. BancTec will be responsible for any amounts over
[*.*], and EDS shall have no further financial responsibility or liability to BancTec with respect to securing and relocating to alternative facilities provided EDS uses
Commercially Reasonable Efforts to obtain consent from the landlords. Both Parties agree that any other material changes that occur as a result of failure to obtain a landlord's consent shall be
addressed through the Change Management Control Process. 

        (d)   Prior
to BancTec's provision of any services to other third party BancTec customers at the EDS Operations Center(s), BancTec shall notify EDS of its intent and the
Parties shall expeditiously work together to accommodate BancTec's desire to provide services to other third parties. BancTec shall reimburse EDS for any additional costs that may be incurred by EDS
as a result of BancTec providing services to such customers. After the initial notification for each EDS Operations Center, BancTec shall not be required to notify EDS when it intends to provide
services to additional customers at the EDS Operations Center(s) unless providing such services will result in physical changes with regard to any space being shared by BancTec and EDS. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

15

 

        10.2    Other Consents.    EDS shall acquire all other necessary consents required under any
software licenses, system access agreements or other agreements relating to the use and access to EDS' or Customers' systems required for BancTec's performance of the Services. 

 
 

ARTICLE 11
  INTELLECTUAL PROPERTY RIGHTS    
    

        11.1    Ownership of Intellectual Property.    Except for the rights expressly granted in this
Agreement, this Agreement does not transfer from BancTec to EDS any BancTec Technology, and all right, title and interest in and to BancTec Technology will remain solely with BancTec. Except for the
rights expressly granted in this Agreement, this Agreement does not transfer from EDS to BancTec any EDS Technology, and all right, title and interest in and to EDS Technology will remain solely with
EDS. BancTec and EDS each agrees that it will not, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to derive source code or other trade secrets from the other
Party or from any Customer. Although not contemplated, if discrete development projects are undertaken by BancTec to develop intellectual property, EDS shall own the EDS Technology developed; provided
however that EDS shall provide BancTec with a worldwide, royalty-free license to use the EDS Technology during the Term for the purpose of providing the Services. 

        11.2    Residuals.    Subject at all times to BancTec's confidentiality obligations set forth
in this Agreement, BancTec will not be prohibited or enjoined at any time by EDS from utilizing any knowledge or skills of a general nature acquired during the course of providing the Services,
including, without limitation, information publicly known or available or that could reasonably be acquired in similar work performed for another customer of BancTec. 

        11.3    Rights to BancTec Technology.    BancTec hereby grants to EDS a nonexclusive,
royalty-free license, during the Term, to use the BancTec Technology solely for purposes of using and receiving the Services. EDS shall have no right to use the BancTec Technology for any
purpose other than as beneficiary of the Services. 

        11.4    Rights to EDS Technology.    EDS agrees that if, in the course of performing the
Services, it is necessary for BancTec to use EDS Technology, BancTec is hereby granted and shall have a
nonexclusive, royalty-free license, during the Term, to use the EDS Technology solely for the purposes of delivering the Services to EDS and the Customers. BancTec shall have no right to
use the EDS Technology for any purpose other than providing the Services. 

 
 

ARTICLE 12
  QUEUE—SYSTEM SOFTWARE    
    

        12.1    License Terms.    EDS hereby grants BancTec a perpetual, unlimited,
royalty-free license to EDS' Queue System Software for use by BancTec employees and allowed subcontractors. Such license may be transferred only to Affiliates of BancTec. EDS shall deliver
a copy of the Queue System Software to BancTec within 10 days of the Effective Date of this Agreement. 

        12.2    Derivative Works.    BancTec shall have the right to modify, enhance and create
derivative works to the Queue System Software and BancTec shall own all intellectual property rights in such modifications, enhancements and derivative works and shall provide EDS with a perpetual,
unlimited, worldwide, royalty-free, transferable license to same. 

        12.3    Support and Maintenance.    EDS shall provide BancTec, during the Term at no
additional cost, a copy of the object and source code of all EDS updates, modifications, enhancements, derivative works, documents and training materials to the Queue System Software that may be made
by or on behalf of EDS. EDS shall further make reasonably available the subject matter experts on the Queue 

16

 

System
Software to assist BancTec in any operational efforts that it may have in connection with the use and transition or conversion from the Queue System Software to other processes or products. 

 
 

ARTICLE 13
  RELATIONSHIP MANAGEMENT    
    

        13.1    Governing Bodies.    The purpose of this Section 13.1 is to describe the
mechanism for the Parties to work together regarding operational and planning activities connected with this Agreement. This Section 13.1 describes (a) each Party's designees to
administer this Agreement, (b) the communication
interfaces between EDS and BancTec, and (c) the specific roles and responsibilities of each designee. Either Party may change its designee for a given role as described in this
Section 13.1 by providing the other Party with at least, when reasonably possible, fifteen (15) days prior written notice of such change. 

        13.2    Executive Council.    Each Party shall designate its own Executive Sponsor, Account
Executive and appropriate business executives who together shall constitute the Executive Council. The operations of the Executive Council shall be the responsibility of both Parties. The designees as
of the Effective Date are: 

	EDS

Designee
 
	 	Title
	 	Incumbent

	Executive Sponsor	 	 	 	[*.*]
	Account Executive	 	 	 	[*.*]

	 

	BancTec

Designee
 
	 	Title
	 	Incumbent

	Executive Sponsor	 	 	 	[*.*]
	Account Executive	 	 	 	[*.*]

        13.3    Executive Council Meetings.    The Executive Council shall meet at least quarterly or
as required. It shall set direction and resolve issues that cannot be resolved by each of the Joint Operations Leadership Teams as defined in Section 13.4 below. Additionally, the Executive
Council will (a) communicate EDS' business direction, goals, objectives, and planning assumptions to BancTec as they relate to the provision of the Services, (b) resolve issues raised by
the Joint Operations Leadership Team, (c) facilitate execution of any approved change orders; and (d) address and resolve any and all issues related to personnel and other obligations of
the Parties during the transition period. The Parties recognize that during the transition period it may be necessary for the Executive Council to meet on an expedited and more frequent basis to
address the issues arising during transition on a timely basis. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

17

  

        13.4    Joint Operations Leadership Team.    A Joint Operations Leadership Team
shall be
established for the Services and it shall report to the Executive Council. The Joint Operations Leadership Teams shall meet routinely to perform the following: (a) review and act on Service
delivery and performance requirements, priorities, metrics, and new requests, (b) approve the actions required to resolve Service delivery issues, (c) provide input to the Executive
Council as necessary, (d) address activities required to improve or modify Service performance, and (e) estimate and plan for resource requirements based on user and business Service
demand. 

        13.5    Joint Operations Leadership Team Meetings.    Within 30 days after the
Effective Date, the Parties shall determine an appropriate set of meetings to be held for the Joint Operations Leadership Team. BancTec shall prepare and circulate an agenda sufficiently in advance of
each such meeting to give participants an opportunity to prepare for the meeting. BancTec shall incorporate into such agenda items that EDS desires to discuss. At EDS's request, BancTec shall prepare
and circulate minutes promptly after a meeting. 

 
 

ARTICLE 14
  REPRESENTATIONS AND WARRANTIES    
    

        14.1    EDS Representations and Warranties.    EDS represents and warrants to BancTec that the
statements contained in this Section 14.1 are true, correct, complete and not misleading as of the Effective Date. 

        (a)    Organization of EDS.    EDS is a corporation duly organized, validly existing, and in
good standing under the laws of Delaware and is qualified to transact business in the jurisdictions affected by this Agreement. 

        (b)    Authority to Execute Agreement.    EDS has full power and authority including full
corporate power and authority to execute and deliver this Agreement. This Agreement constitutes the valid and legally binding obligation of EDS, enforceable in accordance with its terms and
conditions. EDS has the absolute right and unrestricted right, power, authority, and capacity to execute and deliver this Agreement and to perform their obligations under this Agreement. 

        (c)    Noncontravention.    Neither the execution and the delivery of this Agreement, nor the
consummation of the transactions contemplated hereby shall violate any constitution, statute, regulation, rule, injunction, judgment, order, decree, ruling, charge, or other restriction of any
government, governmental agency, or court to which EDS is subject. 

        (d)    Brokers' Fees.    EDS has no liability or obligation to pay any fees or commissions to
any broker, finder, or agent with respect to the transactions contemplated by this Agreement for which BancTec could become liable or obligated. 

18

 

        (e)    Customer Contracts.    To the best of its knowledge (i) EDS has delivered to
BancTec a correct and complete copy of the Customer Contracts and Leases as of the Effective Date, including all material correspondence related thereto and (ii) with respect to each such
agreement: 

          (i)  the
Customer Contracts and Leases are legal, valid, binding, enforceable, and in full force and effect except that [*.*] of
[*.*] has notified EDS that it will terminate its Customer Contract with EDS prior to the end of its term on or about March 31, 2006; 

         (ii)  the
Customer Contracts (including their associated files) contain a true and accurate representation of the conditions of Service as of the Effective Date, except that
the contracts for [*.*], [*.*] and [*.*] are not attached to this Agreement as complete copies of such Customer Contracts have
not been located as of the Effective Date; and 

        (iii)  no
party has notified EDS of (1) a claim that it is in material breach or default that would have a material adverse impact on such agreement or
(2) repudiated of any provision of the Customer Contracts; 

        (iv)  there
are no claims or notices of claims regarding offsets, complaints, penalties or assessments outstanding in relation to any of the Customer Contracts that would
have a material adverse impact on such; and 

        (f)    Disclosure.    The representations and warranties contained in this Section do not
contain any untrue statement of a material fact or omit to state any material fact necessary in order to make the statements and information contained in this Section not misleading. 

        14.2    BancTec Representations and Warranties.    BancTec represents and warrants to EDS that
the statements contained in this Section are true, correct, complete and not misleading as of the Effective Date. 

        (a)    Organization of BancTec.    BancTec is a corporation, duly organized, validly existing,
and in good standing under the laws of Delaware and is qualified to transact business in Texas. 

        (b)    Authorization of Transaction.    BancTec has full power and authority including full
corporate power and authority to execute and deliver this Agreement and to perform its obligations hereunder. This Agreement constitutes the valid and legally binding obligation of BancTec,
enforceable in accordance with its terms and conditions. BancTec has the absolute and unrestricted right, power, and authority to execute and deliver this Agreement and to perform its obligations
under this Agreement. 

        (c)    Noncontravention.    Neither the execution and the delivery of this Agreement, nor the
consummation of the transactions contemplated hereby shall violate any constitution, statute, regulation, rule, injunction, judgment, order, decree, ruling, charge, or other restriction of any
government, governmental agency, or court to which BancTec is subject or any provision of its charter or bylaws. 

        (d)    Brokers' Fees.    BancTec has no liability or obligation to pay any fees or commissions
to any broker, finder, or agent with respect to the transactions contemplated by this Agreement for which EDS could become liable or obligated. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

19

 

        (e)    Services in General.    In connection with the performance of any Services pursuant to
this Agreement: 

          (i)  BancTec
warrants that Employees shall have sufficient skill, knowledge, and training to perform Services and shall perform such Services in a professional and
workmanlike manner. Further, BancTec warrants that it will provide sufficient Employees to complete the Services ordered within the applicable time frames established pursuant to this Agreement or as
set forth in the Service Level Agreements. 

         (ii)  BancTec
warrants that all regular, full time employees utilized by BancTec in performing Services are under a written obligation to BancTec requiring Employee to
maintain the confidentiality of information of BancTec's Customers, and if such Employee is not a full-time Employee whose work is considered a "work for hire" under Section 101 of
the United States Copyright Code, to assign all of Employee's right, title, and interest to BancTec in and to any work product which is developed, prepared, conceived, made, or suggested by such
Employee while providing Services on behalf of BancTec. 

 
 

ARTICLE 15
  INDEMNIFICATIONS    
    

        15.1    BancTec Third Party Indemnification.    BancTec hereby agrees to indemnify, defend and
hold harmless EDS and its officers, directors, employees and Affiliates ("EDS Indemnitees") from and against any and all costs, liabilities, losses, and
expenses (including, but not limited to, reasonable attorneys' fees) (collectively, "Losses") resulting from any claim, suit, action, or proceeding
(each, an "Action") brought by any third party against any EDS Indemnitees, to the extent that such Action arises out of the fact that or alleges that: 

        (a)   BancTec
has violated the intellectual property rights of any third party in the performance of the Services under this Agreement; 

        (b)   EDS
implemented unlawful instructions of BancTec to EDS with respect to operational resources during the transition period; provided however that if the EDS personnel
knew that such actions were unlawful in which case such indemnity shall not apply; 

        (c)   BancTec
employees and/or subcontractors performed Services negligently after the Effective Date; 

        (d)   BancTec
has failed to perform the Services or meet the Service Level Agreements in the Customer Contracts after the Cutover Date; 

        (e)   BancTec's
actions give rise to a claim relating to the employment or termination of any BancTec employees, excluding any claims related to any issues arising due to EDS'
prior acts while such individual was employed or contracted by EDS; or 

        (f)    BancTec
has violated the confidentiality of any Customer confidential information; 

        (g)   BancTec's
failure to perform the Services in accordance with the Service Level Agreements under any Customer Contract after the time that BancTec assumes all operational
responsibility under the Transition Plan results in any service level credits or penalties becoming due. 

        (h)   BancTec
has failed to make any or all severance payments that are required to be paid by BancTec to BancTec's employees; or 

        (i)    BancTec's
actions give rise to a claim relating to the employment or termination of any BancTec employees; provided that such Action shall not apply to any claims
arising out of EDS's actions while any Hired Employees were employees of EDS; 

20

 

provided
however that such Losses includes only those Losses: not attributable to the actions or omissions of EDS or any other third party except for BancTec subcontractors. 

        15.2    EDS Third Party Indemnification.    EDS shall indemnify, defend and hold harmless
BancTec and its officers, directors, employees and Affiliates ("BancTec Indemnitees") from and against any and all Losses resulting from any Action
brought by a third party against any BancTec Indemnitees to the extent that such Action arises out of the fact that or alleges that: 

        (a)   EDS
did not have good and marketable title to all of the Equipment, free and clear of all security interests, liens or restrictions on transfer; 

        (b)   EDS'
performance prior to the date of this Agreement until such time as BancTec assumes all operational responsibility under the Transition Plan has violated the
intellectual property rights of any third party; 

        (c)   EDS
failed to obtain Customer consents under Section 10.1 with respect to Customer Contracts; 

        (d)   EDS's
actions under any Customer Contract that prior to the time that BancTec assumes all operational responsibility under the Transition Plan results in any service
credits, penalties, or other liabilities becoming due; 

        (e)   EDS
data center employees acted negligently prior to the Cutover Date; 

        (f)    EDS's
breach of any of the Customer Contracts other than from the failure of BancTec to perform the Services according to this Agreement, the Transition Plan, the
Customer Contracts and the Service Level Agreements; 

        (g)   EDS
has failed to make any or all severance payments that are required to be paid by EDS to EDS' employees; or 

        (h)   EDS'
actions give rise to a claim relating to the employment or termination of any EDS employees; provided that such Action shall not apply to any claims arising out of
BancTec's actions after hiring of the Hired Employees; 

provided
however that such Losses includes only those Losses: not attributable to the actions or omissions of BancTec or any other third party except for other EDS subcontractors. 

        15.3    Mutual Indemnifications.    One Party shall indemnify, defend and hold harmless the
other Party and its officers, directors, employees and Affiliates from any and all Losses resulting from: 

        (a)   the
failure of a Party to comply with all applicable laws including rules, regulations, codes, plans, injunctions, judgments, orders, decrees, rulings, and charges
thereunder of federal, state, local, and foreign governments and all agencies thereof; 

        (b)   the
execution and the delivery of this Agreement, or the consummation of the transactions contemplated hereby causing, other than those for which consent has been
obtained, conflict with, result in a breach of, constitute a default under, result in the acceleration of, create in any Party the right to accelerate, terminate, modify, or cancel, or require any
notice under any Customer Contract, agreement, contract, lease, license, instrument, or other arrangement to which either Party is a party or by which it is bound to which any of its assets is subject
or result in the imposition of any lien or encumbrance upon any of the Equipment; 

        (c)   the
failure of either Party to give any notice to, make any filing with, or obtain any authorization, consent, or approval of any government or governmental agency in
order for the Parties to consummate the transactions contemplated by this Agreement; or 

21

 

        (d)   any
act or omission of a Party or its employees, agents or representatives causes or results in (i) damage to or destruction of tangible property of the other
Party or third parties and/or (ii) death or injury to person including, but not limited to, employees or invitees of either Party. 

        15.4    Indemnification Procedures.    With respect to third-party claims the following
procedures shall apply: 

        (a)   Notice.
Promptly after receipt by any entity entitled to indemnification under this Agreement of notice of the assertion or the commencement of any action, proceeding or
other claim by a third party in respect of which the indemnitee will seek indemnification pursuant to any such Section, the indemnitee shall promptly notify the indemnitor of such claim in writing and
provide to the indemnitor, at the indemnitor's out of pocket expenses, reasonably available information requested in order to enable the indemnitor to make an informed decision as to whether the
indemnity is appropriate. No failure to so notify an indemnitor shall relieve it of its obligations under this Agreement except to the extent that it can demonstrate damages attributable to such
failure. Within a reasonable period of time following receipt of written notice and the relevant reasonably available information from the indemnitee relating to any claim ("Notice Period"), the
indemnitor shall notify the indemnitee in writing if the indemnitor acknowledges its indemnification obligation and elects to assume control of the defense and settlement of that claim (a "Notice of
Election"). During the Notice Period, the indemnitee shall use Commercially Reasonable Efforts to extend the date on which a response to the claim is due until the indemnitor has provided its Notice
of Election. The indemnitor shall be responsible for all costs and expenses related to such claim (including reasonable legal fees and disbursements and reasonable
out-of-pocket costs of investigation and litigation) incurred by the indemnitee ("Costs and Expenses") during the Notice Period if the indemnitor is obligated to indemnify the
indemnitee. 

        (b)   Procedure
Following Notice of Election. If the indemnitor delivers a Notice of Election relating to any claim within the required Notice Period, the indemnitor shall be
entitled to have sole control over the defense and settlement of such claim; provided that (i) the indemnitee shall be entitled to participate in the defense of such claim and to employ counsel
at its own expense to assist in the handling of such claim; and (ii) the indemnitor shall obtain the prior written approval of the indemnitee before entering into any settlement of such claim
or ceasing to defend against such claim. After the indemnitor has delivered a Notice of Election relating to any claim in accordance with the preceding paragraph, the indemnitor shall not be liable to
the indemnitee for any Costs and Expenses incurred by the indemnitee in connection with the defense of that claim. In addition, the indemnitor shall not be required to indemnify the indemnitee for any
amount paid or payable by the indemnitee in the settlement of any claim for which the indemnitor has delivered a timely Notice of Election if such amount was agreed to without the written consent of
the indemnitor. 

        (c)   Procedure
Where No Notice of Election Is Delivered. If the indemnitor does not deliver a Notice of Election relating to a claim, or otherwise fails to acknowledge its
indemnification obligation or to assume the defense of a claim, within the required Notice Period or fails to diligently defend the claim, the indemnitee shall have the right to defend the claim in
such manner as it may deem appropriate, at the cost, expense, and risk of the indemnitor, including payment of any judgment or award, the costs of settlement or compromise of the claim, and any other
Costs and Expenses. The indemnitor shall promptly reimburse the indemnitee for all such costs and expenses, including payment of any judgment or award, costs of settlement or compromise of the claim,
and Costs and Expenses. If it is determined that the indemnitor failed to defend a claim for which it was liable, the indemnitor shall not be entitled to challenge the amount of any settlement or
compromise paid by the indemnitee. 

22

 
 
 

ARTICLE 16
  INSURANCE    
    

        16.1    Insurance Coverage Requirements.    BancTec shall, at BancTec's sole expense, maintain
the following insurance: 

        (a)   Commercial
General Liability Insurance including contractual coverage: 

The
limits of this insurance for bodily injury and property damage combined shall be at least: 

	Each Occurrence Limit	 	[*.*]
	General Aggregate Limit	 	[*.*]
	Products-Completed Operations Limit	 	[*.*]
	Personal and Advertising injury Limit	 	[*.*]

        (b)   Business
Automobile Liability Insurance: 

Should
the performance of this Agreement involve the use of automobiles, BancTec shall provide comprehensive automobile insurance covering the ownership, operation and maintenance of all owned,
non-owned and hired motor vehicles. BancTec shall maintain limits of at least $1,000,000 per occurrence for bodily injury and property damage combined. 

        (c)   Workers'
Compensation Insurance: 

Such
insurance shall provide coverage in amounts not less than the statutory requirements in the state where the work is performed, even if such coverages are elective in that state. 

        (d)   Employers
Liability Insurance: 

Such
insurance shall provide limits of not less than [*.*] per occurrence 

        (e)   Excess/Umbrella
Liability Insurance: 

Such
insurance shall provide additional limits of not less than [*.*] per occurrence in excess of the limits stated in (a), (b), and (d) above. 

        (f)    Software
and/or Hardware Errors and Omissions Liability Insurance, and/or Professional Liability Insurance: Such insurance shall, (a) cover the liability of
BancTec by reason of any actual or alleged error, omission, negligent act or wrongful act of the BancTec committed in rendering or failing to render any Products or Services in accordance with this
Agreement; the liability shall include damage to and loss of intangible property, including data lost or incorrectly transmitted or recorded; (b) provide limits of not less than
[*.*] per occurrence; and (c) be maintained for a period of not less than two years after the expiration of this Agreement. 

The
insurance specified in (a), (b) and (e) above shall: (a) name EDS, its directors, officers, employees and agents as additional insureds, and, (b) provide that such
insurance is primary coverage with respect to all insureds and additional insureds. 

The
above insurance coverages may be obtained through any combination of primary and excess or umbrella liability insurance. EDS may require higher limits or other types of insurance coverage(s) as
necessary and appropriate under the applicable purchase order. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

23

 

BancTec
shall provide at EDS' request certificates evidencing the coverages, limits and provisions specified above on or before the execution of the Agreement and thereafter upon the renewal of any of
the policies. BancTec shall require all insurers to provide EDS with a thirty (30) day advanced written notice of any cancellation, nonrenewal or material change in any of the policies
maintained in accordance with this Agreement. 

 
 

ARTICLE 17
  DISPUTE RESOLUTION    
    

        17.1    Executive Council Dispute Resolution.    In the event of any dispute or disagreement
between the Parties hereto with respect to the: (a) interpretation of any provision of this Agreement, or (b) performance by EDS or by BancTec hereunder, such matter shall be submitted
to the Executive Council upon the written request of either Party, whose task it will be to meet for the purpose of endeavoring to resolve such dispute and/or to negotiate an adjustment to such
provision of this Agreement. The Executive Council shall meet as often as the Parties reasonably deem necessary in order to discuss the matter in issue which the Parties believe to be appropriate and
germane in connection with its resolution. The Executive Council will discuss the problem and/or negotiate in good faith in an effort to resolve the dispute or renegotiate the applicable section or
provision of this Agreement without the necessity of any formal proceeding relating thereto. During the course of such negotiation, all reasonable requests made by one Party to the other for
information will be honored in order that each of the Parties may be fully advised of the premises; provided however that such information and statements shall be deemed to be provided for settlement
purposes only and shall not be admissible as statements against the interest of the Party. The specific format for such discussions will be left to the discretion of the Executive Council but may
include the preparation of agreed upon statements of fact or written statements of position to the other Party. No action for the resolution of such dispute outside of these procedures shall be taken
by either Party until one of the designated executives concludes in good faith that amicable resolution through continued negotiation of the matter in issue does not appear likely and so notifies the
other Executive Council members in writing. 

        17.2    Arbitration.    Except to the extent either Party is seeking injunctive relief, any
disagreement, dispute, or controversy arising under this Agreement that cannot be resolved through private discussions between the Parties shall be settled exclusively and finally by arbitration. The
arbitration proceedings shall be conducted in accordance with the Commercial Arbitration Rules of the American Arbitration Association (the "AAA
Rules"). The arbitration proceeding shall take place in Dallas, Texas. The arbitration panel shall consist of one arbitrator selected according to the procedure set forth in
the AAA Rules in effect on the date hereof. Discovery shall be allowed by the arbitrator but shall be limited so as to minimize the expense to and impact upon each Party. All discovery shall be guided
by the Federal Rules of Civil Procedure. All issues concerning discovery upon which the Parties cannot agree shall be submitted to the arbitrator for determination. The fees and expenses incurred by
the Parties or the arbitrator in connection with such arbitration shall be borne equally by the Parties hereto, or otherwise as the arbitrator determines. The arbitrator will not have the authority to
award damages other than the type allowed by this Agreement. Judgment upon the award rendered by the arbitrator may be entered in and enforced by any court having jurisdiction thereof. 

24

  

 
 

ARTICLE 18
  AUDIT REQUIREMENTS AND RETENTION OF RECORDS    
    

        18.1    Audit Rights.    BancTec will provide auditors and inspectors designated (in writing)
by EDS, with reasonable access to the facilities supporting Services for the limited purpose of performing audits or inspections of BancTec's remittance processing business pertaining to the Services,
at EDS' sole expense. BancTec shall also provide EDS with reasonable access to materials and information necessary to verify the accuracy of the fees charged EDS for the Services. BancTec will provide
to such auditors and inspectors reasonable assistance; provided that such auditors shall be bound by confidentiality. BancTec will not be required to provide access to data of other BancTec clients. 

        18.2    Financial Statements.    Upon request, BancTec will provide at no charge one copy of
BancTec's' most recent published annual report or in the absence of such annual report a copy of BancTec's' audited financial statements to EDS. 

        18.3    Contingency Planning.    The parties' responsibilities with respect to contingency
planning will be as follows: 

        (a)   BancTec
will develop, maintain and, as necessary in the event of a disaster, execute business continuity and disaster recovery plans (the "BancTec Plans") for the
BancTec locations from which BancTec provides Services hereunder (the "BancTec Processing Facilities") and will provide to EDS and its auditors and inspectors such access to review the BancTec Plan as
EDS may reasonably request from time to time. BancTec will not be required to provide access to information of other BancTec Clients. 

        (b)   EDS
will develop, maintain and, as necessary in the event of a disaster, execute business continuity and disaster recovery plans (the "EDS Plans") as may be deemed
appropriate for EDS's business including such Services as may be provided to EDS by BancTec. 

        (c)   Upon
EDS request, BancTec will provide summary reports of tests of the BancTec Plans or if commercially feasible invite EDS to participate in tests. EDS shall be
responsible to assure that the EDS Plans are compatible with the BancTec Plans. 

        18.4    Retention of Records.    BancTec shall establish and shall retain, for a period of
[*.*] ([*.*]) years following the performance Services, records which adequately substantiate the applicability and accuracy of charges for such
Services and related expenses to EDS. 

        18.5    SAS 70 Audit.    BancTec agrees to promptly undergo a SAS 70 audit upon
[*.*] ([*.*]) [*.*] written notice from EDS or a Customer at the sole expense of EDS; provided however that the first such audit
shall not occur less than [*.*] ([*.*]) [*.*] after the Cutover Date for the applicable facility. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

25

 
 
 

ARTICLE 19
  MISCELLANEOUS    
    

        19.1    Binding Nature, Assignment and Subcontracting.    This Agreement shall be binding on
the Parties and their respective successors in interest and assigns. BancTec shall not have the power to assign this
Agreement without the prior written consent of EDS, which shall not be unreasonably withheld. BancTec shall have the right to subcontract or delegate any portion of its duties or obligations in
performance of this Agreement to any third party without EDS' consent provided that BancTec shall remain fully responsible for complete performance of all of BancTec's obligations set forth in this
Agreement and for any third party's compliance with the non-disclosure and confidentiality provisions set forth in this Agreement. Notwithstanding the above, if BancTec subcontracts or
delegates all or substantially all of its duties or obligations of performance in this Agreement to any third party, BancTec shall (i) first obtain EDS' prior written approval, which shall not
be unreasonably withheld, conditioned or delayed and (ii) remain fully responsible for complete performance of all of BancTec's obligations set forth in this Agreement and for any third party's
compliance with the non-disclosure and confidentiality provisions set forth in this Agreement. Further, if the subcontract proposed by BancTec requires migration to another platform or a
material adverse impact on the Customer, BancTec shall provide notice to EDS of such intentions and shall utilize Commercially Reasonable Efforts to mitigate the costs and expenses to the Customer
associated with such required changes. 

        19.2    Headings.    The Section headings used in this Agreement are for reference and
convenience only and shall not enter into the interpretation hereof. 

        19.3    Relationship of Parties.    BancTec is performing pursuant to this Agreement only as
an independent contractor. BancTec has the sole obligation to supervise, manage, contract, direct, procure, perform or cause to be performed its obligations set forth in this Agreement, except as
otherwise agreed upon by the Parties. Nothing set forth in this Agreement shall be construed to create the relationship of principal and agent between BancTec and EDS. BancTec shall not act or attempt
to act or represent itself, directly or by implication, as an agent of EDS or its Affiliates or in any manner assume or create, or attempt to assume or create, any obligation on behalf of, or in the
name of, EDS or its Affiliates. 

26

 

        19.4    Confidentiality.    Each party acknowledges that in the course of performance of its
obligations pursuant to this Agreement, it may obtain confidential and/or proprietary information of the other party or its affiliates or customers. "Confidential Information" includes: information
relating to development plans, costs, finances, marketing plans, equipment configurations, data, access or security codes or procedures utilized or acquired, business opportunities, names of
customers, research, and development; proprietary software, Customer information; the terms and conditions of this Agreement (provided that either Party may disclose the existence of and any
reasonably necessary terms (excluding pricing and BancTec Technology) to Customers and prospective customers that are under obligations of confidentiality and such Confidential Information may only be
disclosed in connection with the Party's possible provision of services to such Customers and prospective customers); any information designated as confidential in writing or identified as
confidential at the time of disclosure if such disclosure is verbal or visual; and any copies of the prior categories or excerpts included in other materials created by the recipient party. Each party
agrees that, for a period of
[*.*] ([*.*]) [*.*], or as otherwise required under Customer Contract, following its receipt of Confidential Information from
the other party or the other party's affiliates or customers, whether before or after the Effective Date, such recipient party shall use the same means it uses to protect its own confidential and
proprietary information, but in any event not less than reasonable means to prevent the disclosure and to protect the confidentiality of the Confidential Information. Further, the recipient party
shall only use the Confidential Information for purposes of this Agreement, and shall not disclose the Confidential Information without the prior written consent of the other party. This provision
shall not apply to Confidential Information which is (i) already known by the recipient party without an obligation of confidentiality, (ii) publicly known or becomes publicly known
through no unauthorized act of the recipient party, (iii) rightfully received from a third party (other than an affiliate or customer of the party owning the Confidential Information) without
an obligation of confidentiality, (iv) disclosed without similar restrictions by the owner of the Confidential Information to a third party (other than an affiliate or customer of the party
owning the Confidential Information), (v) approved by the party owning the Confidential Information, in writing, for disclosure, or (vi) required to be disclosed pursuant to a
requirement of a governmental agency or law so long as the recipient party provides the other party with timely prior written notice of such requirement. 

        19.5    Media Releases.    Except for any announcement intended solely for internal
distribution or any disclosure required by legal, accounting, or regulatory requirements beyond the reasonable control of a Party, all media releases, public announcements, or public disclosures
(including, but not limited to, promotional or marketing material) by either Party or its employees or agents relating to this Agreement or its subject matter, or including the name, trade name, trade
mark, or symbol of the other Party or any of the other Party's affiliates, shall be coordinated with and approved in writing by the other Party prior to the release thereof. Additionally, BancTec
shall not represent directly or indirectly that any Service provided by BancTec to EDS has been approved or endorsed by EDS. 

        19.6    Compliance with Laws    (a) Without limiting any specific provisions in the Customer
Contracts, in the performance of Services or the provision of Services pursuant to this Agreement, BancTec shall comply with the requirements of all applicable laws, ordinances, and regulations of the
United States or any state, country, or other governmental entity. This Section incorporates by reference all provisions required by such laws, orders, rules, regulations, and ordinances. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

27

 

        (b)   Without
limiting the generality of the above paragraph, in order that EDS may comply with the Gramm-Leach-Bliley Act, Subtitle A of title V of the Act, entitled
"Disclosure of Nonpublic Personal Information" (15 U.S.C. 6801 et seq.) with regard to third party service providers, BancTec shall ensure that it
maintains appropriate safeguards for and treat as confidential and shall not disclose or otherwise make available any personal information related to any client of EDS, or any of its clients'
customers, contained in BancTec's files (collectively, the "Private Information"), in any form, to any person other than to employees or consultants of
BancTec, as may be necessary for BancTec to provide the Services hereunder. BancTec shall instruct those employees and consultants who have access to the Private Information to keep such Private
Information confidential by using the same care and discretion that BancTec uses with respect to its own Confidential Information and trade secrets. BancTec shall comply with all current and future
applicable regulatory implementations of the Gramm-Leach-Bliley Act (Pub. L. 106-102) and other applicable laws and regulations with regard to the Private Information. Without limiting
subsection (a) above, upon the expiration or termination of this Agreement for any reason, BancTec shall destroy any and all copies of the Private Information that are in its possession, or at
EDS's direction and at EDS's expense, return the EDS files containing the Private Information to EDS. In addition, in performing its duties and obligations under this Agreement, BancTec will comply,
at its expense, with all applicable bylaws and operating regulations of credit card associations and American Express and Discover, as such bylaws and regulations may be amended or modified from time
to time, including all applicable requirements of the Payment Card Industry Data Security Standard. 

        (c)   BancTec
represents and warrants that it is familiar with the terms and provisions of the U.S. Foreign Corrupt Practices Act (as amended, the "FCPA"), and further
specifically agrees that it will comply with the FCPA. BancTec represents and warrants that BancTec is and will remain the record owner of each account specified by it for payments under this
Agreement. No assignment by BancTec of funds under this Agreement to any person other than a recognized financial institution is permitted without the prior approval of EDS. BancTec shall inform EDS
promptly if it becomes aware of any facts indicating that a violation of any of the requirements of this Section may have occurred. EDS may terminate this Agreement without penalty upon written notice
to BancTec, in the event BancTec fails to comply with its obligations under this Section 19.6(c). 

        19.7    Force Majeure.    The term "Force
Majeure" shall be defined to include fires or other casualties or accidents, acts of God, severe weather conditions, strikes or labor disputes, war or other violence, or any
law, order, proclamation, regulation, ordinance, demand, or requirement of any governmental agency. 

        (a)   A
Party whose performance is prevented, restricted, or interfered with by reason of a Force Majeure condition shall be excused from such performance to the extent of
such Force Majeure condition so long as such Party provides the other Party with prompt written notice describing the Force Majeure condition and takes all reasonable steps to avoid or remove such
causes of nonperformance and immediately continues performance whenever and to the extent such causes are removed. 

        (b)   If,
due to a Force Majeure condition, the scheduled time of delivery or performance is or will be delayed for more than thirty (30) days after the scheduled date,
the Party not relying upon the Force Majeure condition may terminate, without liability to the other Party, the Services affected under particular Customer Contracts. 

        19.8    Severability.    If, but only to the extent that, any provision of this Agreement is
declared or found to be illegal, unenforceable, or void, then both Parties shall be relieved of all obligations arising under such provision, it being the intent and agreement of the Parties that this
Agreement shall be deemed amended by modifying such provision to the extent necessary to make it legal and enforceable while preserving its intent. If that is not possible, another provision that is
legal and enforceable and achieves the same objective shall be substituted. If the remainder of this Agreement is not affected by 

28

 

such
declaration or finding and is capable of substantial performance, then the remainder shall be enforced to the extent permitted by law. 

        19.9    Waiver.    Any waiver of this Agreement or of any covenant, condition, or agreement to
be performed by a Party under this Agreement shall (a) only be valid if the waiver is in writing and signed by an authorized representative of the Party against which such waiver is sought to
be enforced, and (b) apply only to the specific covenant, condition or agreement to be performed, the specific instance or specific breach thereof and not to any other instance or breach
thereof or subsequent instance or breach. 

        19.10    Notices.    Wherever one Party is required or permitted to give notice to the other
pursuant to this Agreement, such notice shall be deemed given when delivered in hand, when mailed by registered or certified mail, return receipt requested, postage prepaid, or when sent by a third
party courier service where receipt is verified by the receiving Party's acknowledgment, and addressed as follows: 

        In
the case of EDS: 

Electronic
Data Systems Corporation

5400 Legacy Drive

Plano, Texas 75024

Attn: Manager, Contracts Administration

        With
copy to,

Electronic
Data Systems Corporation

5400 Legacy Drive

Plano, Texas 75024

Attn: Client Delivery Executive, US Strategic Segments

        In
the case of BancTec:

BancTec, Inc.

2701 E. Grauwyler Drive

Irving, Texas 75061

Attn: Vice President, Managed Services

        With
copy to,

Haynes
and Boone, LLP

901 Main Street, Suite 3100

Dallas, Texas 75202-3789

Attn: Milton B. Whitfield 

Either
Party may from time to time change its address for notification purposes by giving the other Party written notice of the new address and the date upon which it will become effective; first
class, postage prepaid, mail shall be acceptable for provision of change of address notices. 

        19.11    Survival of Terms.    Termination or expiration of this Agreement for any reason
shall not release either Party from any liabilities or obligations set forth in this Agreement which (a) the Parties have expressly agreed shall survive any such termination or expiration, or
(b) remain to be performed or by their nature would be intended to be applicable. 

        19.12    Governing Law.    The rights and obligations of the Parties under this Agreement
shall not be governed by the provisions of the 1980 United Nations Convention on Contracts of the International Sale of Goods. This Agreement will be governed by and construed in accordance with the
laws of the 

29

 

State
of Texas without giving effect to any choice of law rules that may require the application of laws of another jurisdiction. 

        19.13    Entire Agreement.    This Agreement constitutes the entire and exclusive statement of
the agreement between the Parties with respect to its subject matter and there are no oral or written representations, understandings or agreements relating to this Agreement that are not fully
expressed in the Agreement. This Agreement shall not be amended except by a written agreement signed by both Parties. All exhibits, documents, and schedules referenced in this Agreement or attached to
this Agreement, are an integral part of this Agreement. In the event of any conflict between the terms and conditions of this Agreement and any such exhibits, documents, or schedules, the terms of
this Agreement shall be controlling unless otherwise stated or agreed. Any other terms or conditions included in any shrink-wrap license agreements, quotes, invoices, acknowledgments,
bills of lading, pre-printed terms on purchase orders, or other forms utilized or exchanged by the Parties shall not be incorporated in this Agreement or be binding upon the Parties unless
the Parties expressly agree in writing or unless otherwise provided for in this Agreement. 

30

 

IN
WITNESS WHEREOF, BancTec and EDS acknowledge that each of the provisions of this Agreement were expressly agreed to and have each caused this Agreement to be signed and delivered by its duly
authorized officer or representative. 

	ELECTRONIC DATA SYSTEMS CORPORATION	 	BANCTEC, INC.
	

By:	
 	

	
 	

By:	
 	

	

Printed Name:	
 	

	
 	

Printed Name:	
 	

	

Title:	
 	

	
 	

Title:	
 	

	

Date:	
 	

	
 	

Date:	
 	

	
EDS INFORMATION SERVICES L.L.C.	
 	

 	
 	

 
	

By:	
 	

	
 	

 	
 	

 
	

Printed Name:	
 	

	
 	

 	
 	

 
	

Title:	
 	

	
 	

 	
 	

 
	

Date:	
 	

	
 	

 	
 	

 

31

QuickLinks

TABLE OF CONTENTS

LIMITED REMITTANCE PROCESSING SERVICES AGREEMENT

RECITALS

ARTICLE 1 DEFINITIONS

ARTICLE 2 TERM

ARTICLE 3 SERVICES AND SERVICE LEVELS

ARTICLE 4 FEES AND OTHER PAYMENTS

ARTICLE 5 TERMINATION

ARTICLE 6 LIABILITIES

ARTICLE 7 CUSTOMER CONTRACTS

ARTICLE 8 EQUIPMENT AND FACILITIES

ARTICLE 9 EMPLOYEES

ARTICLE 10 REQUIRED CONSENTS

ARTICLE 11 INTELLECTUAL PROPERTY RIGHTS

ARTICLE 12 QUEUE—SYSTEM SOFTWARE

ARTICLE 13 RELATIONSHIP MANAGEMENT

ARTICLE 14 REPRESENTATIONS AND WARRANTIES

ARTICLE 15 INDEMNIFICATIONS

ARTICLE 16 INSURANCE

ARTICLE 17 DISPUTE RESOLUTION

ARTICLE 18 AUDIT REQUIREMENTS AND RETENTION OF RECORDS

ARTICLE 19 MISCELLANEOUSQuickLinks
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Exhibit 10.20  

        REDACTED VERSION  

  
 

    DSP SERVICES AND SUPPORT AGREEMENT
  TERMS AND CONDITIONS
  (As Amended and Restated Effective October 19, 1998 with Amendments through
  April 30, 2008)    
    

	 	 	between	 	 
	BancTec, Inc.

2701 E. Grauwyler Rd.

Irving, Texas, 75061

("BANCTEC")	 	

and	 	DELL Marketing, L.P.

One Dell Way

Round Rock, Texas 78682

("DMLP" or "Dell")

 
 

EFFECTIVE DATE: October 19, 1998    

WHEREAS
DMLP sells, leases, licenses or otherwise distributes computer hardware and software products including third party products. 

WHEREAS
DMLP has certain installation, maintenance, support, upkeep and related obligations to its customers with respect to such computer hardware and software products and wishes to subcontract some
of these obligations to BANCTEC. 

WHEREAS
BANCTEC has agreed to carry out some of these obligations of DMLP by performing the services as more fully described below. 

WHEREAS
the services to be provided by BANCTEC hereunder shall apply only to computer hardware and software products sold, leased or licensed by DMLP. 

Accordingly,
in consideration of the mutual covenants contained herein, and other good and valuable consideration, the receipt and adequacy of which are hereby acknowledged, both parties enter into
this Agreement as follows: 

	1.
	DEFINITIONS

The
following terms contained in quotations shall have the following meanings for purposes of this Agreement. Additional terms may be defined in the body of this Services and Support Agreement, in any
applicable Schedules or Statements of Work ("SOW"), or in the Procedure Manual. 

	1.1
	"Advisory
Diagnosis" means an advisory diagnosis made by skilled DMLP engineers and communicated to BANCTEC in which DMLP shall endeavor to be as specific as is possible based upon
DMLP'S discussions with the Customer. In some cases the parties agree that no diagnosis will be given.

	1.2
	"Agreement"
means this Services and Support Agreement, any Schedules or SOW's attached hereto and the Procedure Manual.

	1.3
	"BANCTEC"
means BancTec, Inc., with a place of business at 2701 E. Grauwyler Rd., Irving, Texas 75061.

	1.4
	"Business
Day" means the Service Hours in a day.

	1.5
	"Charging
Scale" means the scale of charges agreed to between DMLP and BANCTEC for the Services, as specified in Schedule A and amended from time to time as agreed in writing.

	1.6
	"Contract
Products" means any discrete part or parts of the Products that have been identified to BANCTEC by DMLP for Service pursuant to this Agreement.

	1.7
	"Contract
System" means those Contract Products that constitute a computer system. 

 
	1.8
	"CRE"
means a DMLP Trained customer resource engineer which may be a BANCTEC employee or a permitted Subcontractor.

	1.9
	"Customer"
means any person or persons, firm, company or authority in possession of any of the Products that have entered into a Service Agreement.

	1.10
	"Defective
Parts" will be defined as Spare Parts that are removed from a Contract Product or Contract System.

	1.11
	"DMLP
Trained" means: (a) for desktop and notebook computers attending and properly completing a DMLP Product orientated training program as more particularly described in  Section 5.0 and the
Procedural Manual (b) for workstations and servers successfully completing the DMLP Trained System Engineer
certification program.

	1.12
	"DMLP"
means Dell Marketing L.P. whose principal office is at One Dell Way, Round Rock, Texas 78682.

	1.13
	"DMLP
Spare Parts Management Process" means the processes, techniques, systems and methods of working and know how which have been developed or acquired by DMLP and relating to or in
respect of spare parts management.

	1.14
	"Fee(s)"
means the fee(s) to be paid by DMLP to BANCTEC as more particularly described in Section 6.

	1.15
	"Fix"
means a service event contemplated by this Agreement executed for a Customer in which BANCTEC has a DMLP Trained CRE restore the Contract Product or Contract System to proper
operating condition.

	1.16
	"Fix
Time" means: (a) for four (4) hour service, the time elapsing during the Service Hours between BANCTEC receiving notification from DMLP that a Customer requires
Services and the resultant Fix and (b) for next business day service, the time elapsing during the Service Hours between the time the required Spare Part(s) is available for pickup by BANCTEC
in the Location and the resultant Fix.

	1.17
	"Intellectual
Property Rights" means patents, trade marks, registered designs, applications for any of the foregoing, copyrights, design rights, know-how, trade secret,
confidential information, trade and business names and any other similarly protected rights in any country.

	1.18
	"Location"
means the place within the Territory where a Contract Product or Contract System is located for the purposes of providing Services.

	1.19
	"Parts"
means collectively Spare Parts and Defective Parts.

	1.20
	"Procedure
Manual" means a manual setting forth detailed procedures for the provision of Services, which manual may be updated and revised by mutual agreement from time to time. The
contents of the Procedural Manual shall form part of this Agreement.

	1.21
	"Products"
means goods (including software, hardware and third party products) sold, leased, licensed or otherwise distributed by DMLP from time to time, including, but not limited
to, Contract Products and Contract Systems, which are identified in a, SOW, a Schedule to this Agreement or are added to this Agreement in accordance with the Procedure Manual.

	1.22
	"Reason
Code" means a code, specified by BANCTEC and agreed upon by DMLP, indicating the reason why a Fix could not be accomplished. An agreed list of Reason Codes is contained in
the Procedural Manual. 

2

 
	1.23
	"Response
Time" means the time elapsing during the Service Hours between BANCTEC receiving notification from DMLP that a Customer requires Services and the arrival of BANCTEC at the
Location.

	1.24
	"Schedule"
means any Schedule (so designated) which is at any time attached to this Agreement by mutual written agreement of the parties. Each such Schedule is made a part of this
Agreement and incorporated herein for all purposes.

	1.25
	"Service"
or "Services" refers collectively to the service duties and labors rendered to DMLP'S Customers as contemplated by this Agreement as more fully described in herein and in
the Schedules.

	1.26
	"Service
Call" means a requirement by DMLP on BANCTEC to provide a Service according to this Agreement and achieve a Fix.

	1.27
	"Service
Agreement" means a written agreement between DMLP, or one of DMLP'S service partners, and a Customer which contains terms and conditions regarding the provision of services,
including, but not limited to, warranty service for a Product owned, leased or licensed by a Customer from DMLP. The type(s) of service that may be performed pursuant to a Service Agreement are set
forth on the applicable SOW's. Such Service Contracts may be the original end user agreement or an additional service agreement.

	1.28
	"Service
Hours" means the principal hours during which Services are rendered. Unless otherwise set forth in a Schedule, the Service Hours are the hours of 8:00 a.m. through
6:00 p.m. Customer's local time, Monday through Friday, excluding the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. The
Service Hours for 7x24 Service are 24 hours a day for 7 days a week with no exclusion for holidays.

	1.29
	"Spare
Parts" means consigned parts used in and/or needed for repair of Products, covered by any SOW's. Spare Parts does not include any Consumable Parts.

	1.30
	"Territory"
means the geographic region of the continental United States, Alaska, Hawaii and Puerto Rico in which BANCTEC will provide Services.

	1.31
	"Consumable
Parts" will be defined as parts with a DMLP list price of less than [*.*].

	1.32
	"Consumable
Parts Credit" means [*.*] ([*.*]) of the total Parts Value of Consumable Parts returned to DMLP by BANCTEC in any given
calendar month.

	1.33
	"Partial
Receipts" means those Service Calls where the Parts Value shipped to BANCTEC exceeds [*.*] but is less than [*.*] and where
the return air bill of record has not been activated with the carrier, yet DMPL's records indicate partial receipt of returned items under such Service Call.

	1.34
	"Parts
Shrinkage Allowance" means the permissible percentage amount of list price value of parts not returned by BANCTEC to DMLP upon replacement by BANCTEC in connection with the
performance of Services.

	1.35
	"Parts
Value" Consumable Parts and Spare Parts shall be valued at DMLP's then current list price.

	2.
	ARRANGEMENT

	2.1
	DMLP
sells, leases and licenses Products to Customers within the Territory. DMLP, or DMLP'S service providers, sell or provide to such Customers certain Service Agreements covering
such Products. Under this Agreement DMLP may subcontract to BANCTEC certain services which DMLP is obligated to perform under the Service Agreements. During the term of this Agreement, BANCTEC will
perform those Services subcontracted to it by DMLP in the Territory in accordance with the terms and conditions contained in this Agreement. In return for BANCTEC'S performance of these Services, DMLP
shall pay BANCTEC in accordance with Section 6 "Fees 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

3

 

and
Payments." Except as set forth in this Agreement, BANCTEC shall not be entitled to any fee, revenue, or other payment of any kind under this Agreement with respect to Services performed for
Customers in accordance with the Service Agreements. 

	2.2
	Nothing
in this Agreement nor any course of dealing or performance which arises from or in connection with this Agreement, will require or be construed to require DMLP to market, sell
or provide services or Service Agreements to Customers or require DMLP to subcontract to BANCTEC any services to be performed under a DMLP Service Agreement. DMLP retains full freedom and flexibility
in determining what services to offer its Customers and who will perform such services. DMLP does not make any guarantee or commitment as to the amount of Services DMLP will subcontract to BANCTEC.
This is a non-exclusive relationship. This Agreement shall not be construed or create rights, express or implied, on behalf of or for use of any third parties.

	3.
	DURATION

	3.1
	This
Agreement will commence on the Effective Date and continue thereafter for an initial term which shall expire [*.*] ([*.*])
[*.*] after the Effective Date. The term of this Agreement will be automatically renewed for [*.*] [*.*]
([*.*]) [*.*] term on each expiration date unless written notice of termination is given by either party at [*.*]
[*.*] ([*.*]) [*.*] prior to the expiration date of the initial term or the expiration date of any renewal term, or unless the
Agreement is otherwise terminated at an earlier date as provided elsewhere herein.

	4.
	THE
SERVICES

	4.1
	This
Agreement will apply to each Service that is identified in a Schedule or SOW to this Agreement or that is otherwise added to this Agreement in accordance with the Procedure
Manual.

	4.2
	On
receipt of a request for Services, BANCTEC shall have a DMLP Trained CRE attend to the Customer's requirements within the Response Time set forth in the applicable SOW either at
the location or elsewhere depending on the Service requested and achieve a Fix within the Fix Time specified by DMLP as set forth in the applicable SOW.

	4.3
	It
is acknowledged by DMLP that BANCTEC may not be able to achieve a Fix within the appropriate Fix Time on every single occasion. BANCTEC shall inform DMLP, in accordance with the
procedures set forth in the Procedure Manual, of any Service Calls that it will not be able to complete within the Fix Times set forth in the applicable SOW's, before actual slippage of the Service
Call(s), together with a planned recovery time.

	4.4
	In
the event that BANCTEC is not able to achieve a Fix within the appropriate Fix Time, BANCTEC shall close the Service Call and communicate to DMLP the applicable Reason Code. In the
event that the reason the Fix was not achieved does not fit within an existing Reason Code, BANCTEC shall communicate that reason to DMLP.

	4.5
	BANCTEC
will maintain during the term of this Agreement the physical installations, Parts, employees and DMLP Trained CRE(s) necessary to offer the Services pursuant to this
Agreement.

	4.6
	BANCTEC
agrees to apply any agreed-upon procedures relating to virus scanning outlined in the Procedure Manual and SOW's Schedules.

	4.7
	For
all Parts that are in the care, custody and control of BANCTEC during the performance of the Services hereunder:

	(i)
	BANCTEC
shall keep records that indicate, at a minimum, the location of the Parts, the part numbers and the quantities;

	(ii)
	BANCTEC
shall provide such records to DMLP upon DMLP'S request; 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

4

 

	(iii)
	DMLP
reserves the right to request that a physical inventory (PI) be performed at all locations where DMLP parts are held. DMLP will participate in the planning of the
PI and will audit the process and results during the PI. Each party will be responsible for its own costs associated with the audit;

	(iv)
	BANCTEC
shall be liable to DMPL for the Parts Value of any unused Spare parts and Defective Parts not returned to DMLP that [*.*] the
[*.*] [*.*] [*.*]. BANCTEC will remit the owed amount within [*.*] ([*.*])
[*.*] [*.*]. Notwithstanding anything herein to the contrary, if [*.*] [*.*] to
[*.*] to [*.*] [*.*] Spare Parts or Defective Parts within [*.*] ([*.*])
[*.*] of date of shipment of such Spare Parts or Defective Parts to BANCTEC, the Spare Parts or Defective Parts will be [*.*]
[*.*] to [*.*] and [*.*] [*.*] [*.*] [*.*]
[*.*] [*.*] for recovery of such Spare parts or Defective Parts;

	(v)
	BANCTEC
shall be liable to DMLP for any damage to such Parts caused by BANCTEC or BANCTEC'S Subcontractors until such Parts are returned to DMLP as a location to be
designated by DMLP;

	(vi)
	Upon
termination or expiration of this Agreement, BANCTEC shall return any Parts that are still in BANCTEC'S care, custody or control to DMLP as directed by DMLP. 

BANCTEC
will only use Spare Parts provided by DMLP or its designee for the purpose of servicing Products sold, licensed or leased by DMLP. Additional provisions related to Parts that will be used in
the performance of the Services are set forth in the Procedure Manual and the applicable SOW's. 

	4.8
	DMLP
will provide spare Parts. In connection with Next Business Day Service, DMLP shall ship, [*.*] [*.*], the Spare Parts needed for
BANCTEC to render Next Business Day Services on Systems. [*.*] [*.*] [*.*] and [*.*]
[*.*] [*.*] will be [*.*] to [*.*] [*.*] [*.*]
[*.*].

	4.9
	Consigned
Parts. Such parts will be consigned to BANCTEC during the period from acceptance of such parts by BANCTEC from the freight carrier until return of such replaced parts by
BANCTEC to the freight carrier. BANCTEC's responsibilities for such parts during the consignment period are further described in Section 4.7.

	4.10
	Title
to all spare parts and all replaced parts shall remain at all times with DMLP.

	5.
	STAFF

	5.1
	BANCTEC
shall be entitled to select and contract with properly trained, equipped and experienced subcontractors (each a "Subcontractor", and, collectively, the "Subcontractors") as
necessary to perform and fulfill BANCTEC'S duties under this Agreement, at its sole cost and expense; provided, however, (i) BANCTEC is wholly responsible for engaging qualified Subcontractors
and effectively managing the allocation of work to be performed by such Subcontractors under this Agreement (ii) BANCTEC shall remain fully responsible and liable for the provision of, and
shall not be relieved of its obligation to perform the Services, regardless of BANCTEC'S use of a Subcontractor, (iii) BANCTEC shall be responsible for managing the Subcontractor and their
performance of the Services in accordance with the terms of this Agreement (specifically including the Procedure Manual), (iv) BANCTEC shall be solely responsible for all compensation, payment
and reimbursements due to any Subcontractor; and (v) BANCTEC shall be responsible for, and liable to DMLP, for any failure of any Subcontractor to comply with the terms and conditions of this
Agreement (specifically including the Procedure Manual). BANCTEC must notify DMLP for each Subcontractor organization that is to provide any Services hereunder prior to the date on which such
Subcontractor commences to provide such Services. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

5

  

	5.2
	DMLP
will have the right to request that BANCTEC terminate any Subcontractor's services on Dell accounts under this Agreement for any reason. Any request by Dell to remove a
Subcontractor shall be limited to the provision of Services by the Subcontractor to Dell and Dell Customers. BANCTEC shall not subcontract more than [*.*] of it's
[*.*] [*.*] [*.*] on average per month. Should the [*.*] threshold be exceeded in any given month,
BANCTEC will provide a report to DMLP after month end which illustrates [*.*] by [*.*] for subcontracted areas. DMLP and BANCTEC may review the affected
[*.*] [*.*] for potential reassignment to other providers to reduce the call volume below the [*.*] threshold. In the event
BANCTEC becomes the default Service Provider for any Segment in DMLP, which would result in DMLP having the capability to provide a call volume forecast, DMLP and BANCTEC mutually agree to review and
modify this Section 5.2 as required. BANCTEC may not change Subcontractors or the scope of any Services provided by any Subcontractor in any way that materially affects the performance of the
Services or the reliability thereof without DMLP'S prior written consent.

	5.3
	Whether
using its own personnel or permitted Subcontractors, BANCTEC shall only use DMLP Trained personnel to perform the Services.

	5.4
	BANCTEC
shall prevent its employees and/or any permitted Subcontractors from disparaging the Products or DMLP or engaging in other practices which may be detrimental to the Products
or DMLP. If an incident of claimed disparagement or a detrimental practice comes to DMLP'S attention, it shall inform BANCTEC and BANCTEC shall immediately prohibit such BANCTEC employees and/or
Subcontractors involved from making contact with the Customer and within [*.*] ([*.*]) [*.*], both parties shall meet to carry
out a preliminary investigation. If deemed necessary at this meeting, a full investigation shall be carried out within the time scale agreed at the preliminary meeting and if not agreed, within
[*.*] ([*.*]) [*.*]. The investigation and any subsequent remedial actions shall be carried out in accordance with the
Procedural Manual.

	5.5
	All
CRE(s) will provide electrostatic discharge protection during the performance of Services.

	6.
	FEES
AND PAYMENTS

	6.1
	In
consideration of acceptable Services carried out by BANCTEC according to this Agreement, DMLP shall pay BANCTEC in accordance with  Schedule A: Charging Scale.

	6.2
	For
the avoidance of doubt, it is agreed that in the event of a dispute as to the amount to be paid by DMLP to BANCTEC in respect of Services carried out pursuant to this Agreement,
DMLP shall not delay payment of any undisputed portion of the disputed amount pending resolution of the dispute, if such undisputed portion can clearly be identified.

	6.3
	BANCTEC
shall retain all records of Services carried out under this Agreement for a period of [*.*] ([*.*])
[*.*] in order to substantiate all invoices submitted pursuant to this Agreement and its performance hereunder. BANCTEC agrees to provide such records in a form reasonably
requested by DMLP.

	6.4
	DMLP
shall be responsible for all taxes on the Services, except for those related to the net income and property of BANCTEC. Invoices will include all applicable taxes in accordance
with the laws of the taxing jurisdiction where the Services are performed.

	6.5
	BANCTEC
shall invoice DMLP for any Fees due and such invoices shall be paid [*.*] [*.*] ([*.*])
[*.*] of [*.*] [*.*] [*.*] [*.*] ("[*.*]"). 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

6

 
	6.6
	All
invoices shall be sent to: 

Dell
Computer Corporation

One Dell Way

Round Rock, Texas 78682

Attn:
DSP Finance 

	6.7.
	True-Up
Process. A process that will occur at the conclusion of each DMLP [*.*] [*.*] that may result in the restatement
of monies paid to BANCTEC in the previous [*.*] ([*.*]0 [*.*] that make up the [*.*] to which the true
up process is performed. This restatement could be a credit issued to DMLP by BANCTEC or additional monies paid by DMLP to BANCTEC based on DMLP [*.*]
[*.*]. A true-up will be performed which will occur and be provided to BANCTEC by the final day of the month following the end of each [*.*]
(for example, true-up for [*.*] ending [*.*] will be provided to BancTec by [*.*]). BANCTEC will review the data
provided by DMLP and respond with any disputes or discrepancies within [*.*][*.*] of file receipt.

	6.8
	Adjusted
Dispatches. For purposes of determining billable services, dispatches will be calculated as [*.*] [*.*]
[*.*] dispatches for the [*.*] [*.*] plus [*.*] [*.*] dispatches for the
[*.*] [*.*] [*.*] [*.*] [*.*] [*.*] for which BANCTEC
has not or will not be paid.

	6.9
	DMLP
requires BANCTEC to use their vendor, [*.*], for processing invoices and agrees to reimburse BANCTEC for the annual cost of membership. DMLP and BANCTEC
will mutually agree on the process for reimbursement of these costs.

	6.10
	If
DMLP requests that BANCTEC prepare for specified and substantial planned [*.*] [*.*], the Parties will agree to a start date for
the new [*.*] [*.*]. If BANCTEC increases [*.*] pursuant to this request and the [*.*]
[*.*] does not materialize within [*.*] [*.*] of the agreed start date, DMLP will reimburse BANCTEC its actual
[*.*] [*.*] for technician onboarding, training, or other reasonable expenses specifically undertaken to accommodate the [*.*]
[*.*].

	6.11
	Drug
and Background Reimbursement: DMLP will reimburse BANCTEC for [*.*] of the costs related to drug and background screening (up to a maximum
[*.*] per Dell Certified Systems Engineer ("DCSE Technician") stemming from the requirements set forth in the Dell Drug and Background Amendment (Amendment US—SEHS
dated July 2007). After the initial drug and background screening of all BANCTEC DCSE Technicians, DMLP will reimburse BANCTEC for [*.*] of the annual background screen costs
(up to a maximum of [*.*] per DCSE Technician). BANCTEC will be responsible for [*.*] of all new hire drug and background screening costs resulting from
attrition. DMLP and BANCTEC will mutually agree on the process for reimbursement of these costs.

	7.
	TECHNICAL
CO-OPERATION AND ASSISTANCE

	7.1
	BANCTEC
and DMLP will set up and maintain during the term of this Agreement, a dedicated mode of communication between themselves (the "Dedicated Computer Link") so as to allow a
transfer of information. Each party will pay its own expenses related to maintaining the Dedicated Computer Link. The Dedicated Computer Link will provide on-line communications for all
transactions. 

Additional
requirements of, and other provisions regarding, the Dedicated Computer Link are set forth in the Procedural Manual. 

	7.2
	Unless
a reasonable objection in writing is made by BANCTEC to DMLP, BANCTEC will provide a [*.*] [*.*] at a
[*.*] [*.*] in [*.*] [*.*] specified by DMLP, for technical liaison and escalation. If performance
suffers, BANCTEC shall provide sufficient extra personnel to address performance 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

7

 

issues
and where necessary rectify and improve performance. DMLP shall provide necessary environmental and operational facilities for such personnel. 

	7.3
	DMLP
will provide BANCTEC with notice of material engineering changes affecting the Products. Whenever possible, advance notice will be provided before implementation of such changes
into the Product assembly process. If DMLP, at DMLP'S sole discretion, decides that a material engineering change is necessary, DMLP, to the extent necessitated by such change, will replace that
portion of BANCTEC'S consigned spare parts inventory that is affected by such change at DMLP'S expense.

	7.4
	DMLP
and BANCTEC recognize that adapting business processes may require associated application software changes on both parties Information Systems. Both parties agree to work on a
"best efforts" basis to promptly develop, test and implement application software changes that are required to support such business process changes.

	7.5
	In
the event that either party plans to migrate to a new software application suite, both parties must agree to a joint test plan and implementation date in order to assure that such
migration does not affect either party's customers.

	8.
	OPERATING
MANUALS AND TECHNICAL LITERATURE

	8.1
	DMLP
shall make available to BANCTEC such operating manuals, user instructions, technical literature and other related materials as is necessary for aiding the, use, application and
fault diagnosis of the Products (hereinafter called the "Technical Information").

	8.2
	DMLP
shall make available to BANCTEC such updates and modifications of the Technical Information created by DMLP as is necessary and sufficient for BANCTEC to perform its obligations
under this Agreement. DMLP agrees to use reasonable efforts to provide BANCTEC with notice of Product additions and deletions on at [*.*] [*.*]
([*.*]) [*.*] written notice.

	8.3
	Unless
the parties otherwise agree, BANCTEC may make copies of the Technical Information as is necessary for aiding in completion of training, installation, use, application and fault
diagnosis associated with the Services.

	8.4
	BANCTEC
shall not use the Technical Information or any copies thereof for any purpose other than to provide the Services hereunder and in particular such Technical Information shall
only be provided to those BANCTEC personnel and permitted Subcontractors involved in providing Services under this Agreement and to no others. Such Technical Information shall be considered DMLP
Confidential Information.

	9.
	ACCOUNT
MANAGEMENT, MANAGEMENT REPORTS AND SITE AUDITS

	9.1
	BANCTEC
shall provide an Operating Account Manager and a Service Sales Account Manager. These Managers shall be responsible for constant support and maintenance of the DMLP and
BANCTEC accounts respectively.

	9.2
	BANCTEC
and DMLP shall prepare for and attend weekly, monthly and quarterly operational meetings to review both parties' performance, identify any areas of concern and to agree action
plans and time frames for completion.

	9.3
	Prior
to such meetings, BANCTEC and DMLP shall provide copies of the reports specified to be provided in the Procedural Manual.

	9.4
	DMLP
and BANCTEC reserve the right to call Extraordinary Operational Meetings which shall take place and be attended and conducted according to the circumstances, directions and
procedure specified in the Procedural Manual. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

8

 
	9.5
	If
any dispute shall arise between BANCTEC and any Customer in respect of Contract Products/Systems, BANCTEC shall promptly inform DMLP and comply with the reasonable instructions of
DMLP in relation thereto.

	9.6
	Upon
three (3) business days written notice to BANCTEC and subject to the security and confidentiality procedures at the site, audits of BANCTEC sites where Parts are stored
may be made by DMLP during the Service Hours, for the purposes, and in accordance with the procedure specified in the Procedural Manual. In addition, DMLP may visit BANCTEC sites from which the
Services are delivered upon reasonable notice at a mutually agreed upon time.

	10.
	REPRESENTATIONS
AND WARRANTIES

	10.1
	BANCTEC
represents and warrants that by virtue of entering into this Agreement it is not and will not be in breach of any express or implied obligation to any third party binding
upon it.

	10.2
	BANCTEC
represents and warrants and undertakes to DMLP that it will at all times have the necessary Customer relations and technical skills, expertise and resources to provide the
Services (and any associated or related services) in connection with this Agreement. In particular it shall ensure that all staff who come into contact with Customers shall be properly
certified/trained in respect of the Service Call they are performing

	10.3
	BANCTEC
represents and warrants that all Services will be performed in a professional and workmanlike manner in accordance with the applicable SOW's.

	10.4
	BANCTEC
represents and warrants that Services will be free of defects in workmanship for thirty (30) days after the Service is performed and that the repaired Product will be
free of the same or a related problem for such thirty (30) day period. Subject to any exceptions set forth in a Schedule or SOW hereto, BANCTEC will promptly repair defective Service work
without additional charge. For payment purposes, any work required of BANCTEC to satisfy its warranty obligations under this Section will not be deemed an additional Fix hereunder, but will be deemed
to be a part of the original Fix.

	10.5
	EXCEPT
THE WARRANTIES EXPRESSLY SET FORTH IN THIS AGREEMENT, BANCTEC MAKES NO OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES FO MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.

	11.
	INDEMNIFICATION

	11.1
	BANCTEC
shall indemnify, defend, and hold harmless DMLP, Dell Computer Corporation and Dell Computer Corporation's subsidiaries and affiliates and their respective officers,
directors, employees, representatives, and agents from and against any and all claims, legal proceedings, demands, damages, losses, liabilities, judgement, settlements, costs and expenses, including,
without limitation, reasonable attorneys' fees, directly related to any alleged or actual:

	(i)
	[*.*]
[*.*] to or [*.*] of [*.*] [*.*], and/or
[*.*], [*.*] or [*.*] to any [*.*] to the extent caused by the [*.*] or
[*.*] of BANCTEC or BANCTEC'S employees, subcontractors, agents or representatives;

	(ii)
	[*.*]
[*.*] or [*.*] [*.*] [*.*] BANCTEC'S
subcontractors, suppliers, employees, representatives or agents related to payments or benefits owed for the performance of Services under this Agreement;

	(iii)
	violations
of applicable laws or regulations including, without limitation, employment laws by BANCTEC or BANCTEC'S employees, subcontractors, agents or
representatives; 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

9

 

	(iv)
	[*.*]
of any [*.*] [*.*] [*.*] by BANCTEC or BANCTEC'S employees,
subcontractors, agents or representatives; and

	(v)
	[*.*]
by [*.*] or [*.*] [*.*] [*.*] to the extent
such [*.*] are directly related to BANCTEC or BANCTEC'S employees, subcontractors, agents or representatives negligent performance under this Agreement or a Service Agreement.

	11.2
	Dell
shall indemnify, defend, and hold harmless BANCTEC and BANCTEC'S subsidiaries and affiliates and their respective officers, directors, employees, representatives and agents from
and against any and all claims, legal proceedings, demands, losses, liabilities, judgement, settlements, costs and expenses, including, without limitation, reasonable attorneys' fees, directly related
to any alleged or actual:

	(i)
	[*.*]
or [*.*], or [*.*] of any [*.*], [*.*],
[*.*] or other [*.*] or [*.*] [*.*] [*.*] by any [*.*]
hereunder or any [*.*], [*.*] or other [*.*] provided by Dell hereunder provided such [*.*],
[*.*] or [*.*] was not caused by BANCTEC or BANCTEC'S employees, subcontractors, agents or representatives;

	(ii)
	[*.*],
[*.*] to or [*.*] of [*.*] [*.*], and/or
[*.*], [*.*] or [*.*] to any [*.*] to the [*.*] [*.*] by
[*.*] or [*.*] of Dell or Dell's employees, agents or representatives;

	(iii)
	violations
of applicable laws or regulations including, without limitation, employment laws to the extent caused by Dell or Dell's employees, agents or
representatives;

	(iv)
	[*.*],
[*.*] to or [*.*] of [*.*] [*.*], and/or
[*.*], [*.*] or [*.*] to any [*.*] to the [*.*] [*.*] by
a [*.*] [*.*] except to the extent caused by BANCTEC or BANCTEC'S employees, subcontractors, agents or representatives; and

	(v)
	[*.*]
by [*.*] or [*.*] [*.*] [*.*] to the
[*.*] [*.*] [*.*] [*.*] directly related to [*.*] [*.*]
[*.*] under this Agreement.

	11.3
	Indemnification
Procedures. The indemnified party shall give the indemnifying party prompt written notice of any claim. The indemnified party shall grant the indemnifying party
control of the defense and settlement of such claim provided that the indemnified party may be represented by counsel of its own choice at its own expense. The indemnified party shall provide
reasonable assistance in the defense and the settlement of a claim at the indemnifying party's expense. The indemnified party shall not settle a claim without the written consent of the indemnifying
party; such consent shall not be unreasonably withheld.

	12.
	CONFIDENTIALITY

	12.1
	Confidential
Information shall include all or any part of the following: 

Information
relating to either party's business affairs; customer lists, financial information; know-how; pricing; failure rate information; service and technical records, details of
customers or suppliers; information relating to persons employed; existing or planned products and/or the existence of any planned product, future pricing, marketing or service strategies or
operational techniques or policies including the combination of functions or activities comprising the DMLP spare parts management process and spare parts management and Customer call management
techniques, any documentation (including sketches, drawings, plans, photographs, negatives, notebooks, tracings, reports, findings, recommendations, data, memorandums, formulations, specifications and
measurements); computer programs, source codes, firmware, data of any kind relating to or created by one party for the other and any other information of either party marked or designated as being
confidential. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

10

  

	12.2
	Confidential
information shall not include information which:

	1.
	is
already known to the receiving party prior to the commencement of the negotiations leading to the DSP Services and Support Agreement Terms and Conditions with effective date
October 19, 1998 entered into by BancTec (USA), Inc. and Dell Marketing, L.P.; or

	2.
	is
or becomes publicly known through no wrongful act of the receiving party; or

	3.
	is
rightfully received from a third party without similar restriction and without breach of any obligation of confidentiality; or

	4.
	is
independently developed by the receiving party without breach of this Agreement; or

	5.
	is
furnished by one party to a third party without similar restriction on the third party; or

	6.
	is
approved for release by written authorization of the furnishing party; or

	7.
	is
disclosed in compliance with the legal requirement of a governmental agency or otherwise where disclosure is requested by operation of law.

	12.3
	Each
party will use all commercially reasonable efforts to prevent persons (except persons authorized by each party and who have complied with  Section 12.8 below) from having access to such Confidential
Information.

	12.4
	Each
party will not copy or reproduce or cause to be copied or reproduced by any means whatsoever the whole or any part of the Confidential Information for any unauthorized purpose.

	12.5
	Each
party shall promptly return to the other upon the other's request or destroy (and certify that such destruction has taken place) all such Confidential Information of the other
and any copies, whether authorized or not.

	12.6
	Should
one party be compelled by law or be required to act in compliance with the legal requirement of a governmental agency to disclose Confidential Information of the other, that
party shall provide the other with reasonable notice of any disclosure.

	12.7
	In
the case of accidental or inadvertent disclosure by a party, that party shall take all commercially reasonable steps to prevent misuse or further disclosure.

	12.8
	Each
party specifically warrants that it will only disclose Confidential Information of the other party to those authorized to receive it under this Agreement and will only use the
others Confidential Information for the purpose of fulfilling its obligations under this Agreement and for no other purpose and will not use the Confidential Information in pursuit of its own business
interests or the business interests of any other party. BANCTEC may provide Confidential Information to a Subcontractor but only that Confidential Information which is reasonably necessary for such
subcontractor to perform the Services. BANCTEC represents and warrants that it is BANCTEC's standard policy to require all Subcontractors to sign an agreement that requires such Subcontractors to
protect confidential information received by BANCTEC from third parties. Notwithstanding the above, BANCTEC shall remain liable to DMLP for improper disclosure of DMLP Confidential Information
regardless of whether BANCTEC's Subcontractors have signed such an agreement.

	12.9
	Not
withstanding anything elsewhere in this Agreement, the provisions of this Section 12 shall remain in effect for
[*.*] ([*.*]) [*.*] after termination or expiration of this Agreement except that in respect of Confidential Information
amounting to a trade secret, the provisions of this Section 12 shall remain in effect for as long as such information remains a trade secret
under applicable laws.

	12.11
	The
provisions of this Section 12 also apply to any [*.*] [*.*]. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

11

 
	13.
	INSURANCE

	13.1
	BANCTEC
will obtain and at all times during the term of this Agreement maintain at its own expense, with insurance companies acceptable to DMLP, the minimum insurance coverages
stated below.

	(a)
	Statutory
workers' compensation insurance in the state(s) or jurisdiction(s) in which BANCTEC'S employees perform services for DMLP, and employer's liability insurance with limits of
not less than [*.*]: (i) for each accident or occupational disease; and (ii) for each employee. The policy will include a waiver of subrogation in favor of DMLP.
BANCTEC waives all claims and causes of action against DMLP, its officers, directors, and employees for any and all injuries compensable under BANCTEC'S workers' compensation insurance coverage.

	(b)
	Commercial
general liability insurance with limits for bodily injury and property damage liability of not less than [*.*] personal injury for each occurrence,
[*.*] general aggregate and products/completed operations coverage which will include premises/operations liability, independent contractors liability, and broad form
contractual liability coverage specifically in support of, but not limited to, the indemnity provisions stated in this Agreement. Any endorsement to, certificate or evidence of coverage under the
policy will include a waiver of subrogation in favor of DMLP; will be endorsed to include DMLP as additional insured; and will state that the insurance is the primary insurance as regards any other
insurance carried by DMLP.

	(c)
	If
required business automobile liability insurance with a limit of not less than [*.*] per occurrence for bodily injury and property damage liability written
to cover all owned, hired and non-owned automobiles arising out of the use thereof by or on behalf of BANCTEC and its employees. Any endorsement to, certificate or evidence of coverage
under, this policy will include a waiver of subrogation in favor of DMLP, be endorsed to included DMLP as an additional insured and will state that this insurance is the primary insurance as respects
any insurance carried by DMLP.

	(d)
	BANCTEC
will furnish to DMLP insurance certificates, endorsements, or evidence of coverage signed by authorized representatives of the companies providing the coverage required under
the terms of this Agreement. All policies providing coverage will contain provisions that no cancellation, non-renewal or material changes in the policy will become effective, except on
[*.*] ([*.*]) [*.*] written notice thereof to DMLP.

	(e)
	Failure
to secure the insurance coverage or the failure to comply fully with any of the insurance provisions of this Agreement as may be necessary to carry out the terms and
provisions of this Agreement will be deemed to be a material breach of this Agreement. The provision of insurance coverage hereunder or the lack thereof, does not in any way reduce or limit BANCTEC'S
responsibility/liability under this Agreement including, without limitation, its indemnification obligations. Any and all deductibles in the above described insurance policies will be assumed by, for
the account of, and at the sole risk of BANCTEC. DMLP reserves the right to request reasonable adjustments to the requirements or to request other types of policies to support the level of Services
being performed by BANCTEC. BANCTEC shall not unreasonably refuse to make such adjustments.

	14.
	LIMITATION
OF LIABILITY

	14.1
	Except
as expressly set forth below in Subsection 14.2, neither party shall be liable to the other for consequential,
incidental, special or indirect damages under any part of this Agreement even if advised or aware of the possibility of such damages. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

12

 
	14.2
	The
limitations of liability set forth in Subsection 14.1 above shall not apply to:

	(i)
	[*.*]
[*.*] [*.*] and/or [*.*] under [*.*]
[*.*];

	(ii)
	[*.*]
[*.*] [*.*] and/or [*.*] under [*.*]
[*.*] [*.*]; and

	(iii)
	[*.*]
[*.*] of [*.*] [*.*] [*.*]
[*.*].

	15.
	PROTECTION
OF THE PARTIES' OPERATIONAL TECHNIQUES 

Each
party acknowledges that the other has, over the period of its operation, acquired a considerable body of operating techniques and that each party is operating under the Agreement in accordance
with such operational techniques of the other. The totality of such operational techniques in respect of any one party are unique to that party in the way that the techniques are combined and are one
of the reasons why that party has attained a pre-eminent position in field service operations and/or the care of its customers. Such operational techniques that are Confidential
Information must be kept confidential in accordance with Section 12 above. Such operational techniques that constitute Intellectual Property must
be treated in the manner set forth in Section 17 below. 

	16.
	PUBLICITY

BANCTEC
shall not make any announcement, issue a press release, external circular or otherwise discuss details with the public generally of the relationship between the parties governed by this
Agreement without the prior consent of DMLP. For this purpose consent can only be given by an employee of DMLP of a Vice Presidential level or above. 

	17.
	INTELLECTUAL
PROPERTY RIGHTS

	17.1
	Intellectual
Property Rights in or relating to the Products, documentation, computer programs, source codes, firmware, advertising, promotional materials, DMLP'S Spare Parts
Management Process and the Technical Information are and shall remain the property of DMLP, Dell Computer Corporation, Dell Computer Corporation's subsidiaries and affiliates and all such entities
respective licensors as the case may be. Except for the limited rights expressly granted in this Agreement, DMLP does not grant to BANCTEC any express or implied rights or licenses to any of DMLP'S
Intellectual Property Rights.

	17.2
	If
BANCTEC becomes aware of any illegal or unauthorized use of any of the Products, the Services, the Technical Information or any of the Intellectual Property Rights of DMLP.
BANCTEC shall promptly notify DMLP and will assist DMLP (at DMLP'S expense) in taking all steps necessary to defend DMLP'S rights therein.

	17.3
	All
information related to a Customer and all service and technical records shall be owned exclusively by DMLP. Such records will be treated as DMLP Confidential Information in
accordance with Section 12.

	18.
	FORCE
MAJEURE 

Neither
party shall be liable for any delay in performing any of its obligations under this Agreement if the delay is caused by circumstances beyond its control. The delaying party shall be entitled
to a reasonable extension of time for the performance of such obligations. 

	19.
	TERMINATION

	19.1
	DMLP
may terminate this Agreement:

	(a)
	If
BANCTEC becomes insolvent or bankrupt, admits in writing its inability to pay its debts as they mature, or makes an assignment for the benefit of creditors; or BANCTEC applies for
or consents to the appointment of any receiver, trustee or similar officer for it or for all or any 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

13

 

substantial
part of its property (or such receiver, trustee or similar officer is appointed without its consent); or BANCTEC institutes any bankruptcy, insolvency, reorganization, moratorium,
arrangement, readjustment of debt, dissolution, liquidation or similar proceeding relating to it under the laws of any jurisdiction, or any such proceeding is instituted against BANCTEC and is not
dismissed within [*.*] ([*.*]) [*.*]; or any judgment, writ, warrant or attachment or execution of similar process is issued or
levied against a substantial part of the property of BANCTEC and remains unsatisfied for [*.*] ([*.*]) [*.*]; 

	(b)
	If
during any one month period, BANCTEC's overall performance level falls below [*.*] in the Territory, BANCTEC and DMLP shall agree upon an action plan to
bring the performance level back to [*.*] or greater. In the event that the performance level remains below [*.*] for [*.*]
([*.*]) [*.*] [*.*] following implementation of the action plan; or

	(c)
	If
there is a change in the ownership or control of BANCTEC and the third party that takes over ownership or control is a competitor (as defined below) of DMLP or a subsidiary or
affiliate of such competitor. For the purposes of this Subsection, a competitor of DMLP shall be any third party that sells hardware products (i.e. personal computers, workstations, notebooks
or servers) similar to those sold by DMLP.

	19.2
	DMLP
may terminate this Agreement for convenience upon [*.*] ([*.*]) [*.*] notice.

	19.3
	DMLP
may terminate any particular Services subcontracted to BANCTEC hereunder immediately without cause upon written notice. Termination of particular Services will not result in a
termination of the overall Agreement.

	19.4
	Either
party may terminate this Agreement if the other party is in material default under this Agreement, and the default continues for [*.*]
([*.*]) [*.*] after written notice thereof by the non-defaulting party to the defaulting party, then the non-defaulting party
may terminate this Agreement and pursue any other right or remedy existing at law or in equity.

	19.5
	Other
than as expressly provided herein, BANCTEC shall not be entitled to any compensation as a result of the termination of this Agreement in accordance with its terms. 

Upon
the expiration or termination of this Agreement, or any particular Services subcontracted hereunder, pursuant to the terms of this Agreement regardless of the reason for such termination or
expiration, during a period not to exceed [*.*] ([*.*]) [*.*] following termination or expiration (the "Transition Period"),
BANCTEC shall provide to DMLP reasonable assistance in the transition of the responsibility for the Services to DMLP or to a party designated by DMLP, such assistance to consist of the following:
(i) reasonable training of the personnel in the performance of the Services in a manner consistent with the Procedure Manual, (ii) reasonable documentation and other materials relating
to or used in the performance of the Services (excluding documentation belonging exclusively to BANCTEC in which BANCTEC claims in good faith a trade secret interest), (iii) other services or
activities reasonably requested by DMLP related to the smooth transition of responsibility for performance of the Services. BANCTEC will cooperate in good faith during the Transition Period. If
[*.*] occurs in accordance with [*.*] or [*.*] or [*.*] because of a [*.*]
[*.*] by BANCTEC, all [*.*] [*.*] [*.*] by [*.*] during the
[*.*] [*.*] will be [*.*] [*.*] by [*.*] and [*.*] shall
be [*.*] for its [*.*] [*.*] related to its [*.*] under this [*.*]. If
[*.*] occurs under [*.*], [*.*] or [*.*] because of a [*.*]
[*.*] by [*.*], all [*.*] [*.*] [*.*] by [*.*] and
[*.*] during the [*.*] [*.*] shall be [*.*] [*.*] by
[*.*]. During the Transition Period, DMLP will remain obligated to provide Spare Parts, technical telephone support and Customer call handling in accordance with this Agreement
and the applicable SOW and in the manner provided in the applicable Procedure Manual. Any communications by BANCTEC to a Customer related to the expiration, termination or transition of any Services
must be approved in advance and in writing by DMLP. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

14

 
	19.7
	Upon
expiration of the Agreement, BANCTEC shall provide to DMLP reasonable assistance in the transition of the responsibility for the Services to DMLP or to a party designated by
DMLP. All reasonable expenses incurred by BANCTEC during the Transition Period will be paid solely by DMLP.

	20.
	EFFECT
OF TERMINATION OR EXPIRATION

	20.1
	Regardless
of the circumstances of termination or expiration of this Agreement or portion thereof, the provisions of Sections 10, 11, 12, 14, 15,
17,19, 20, 21, 23, 29, and 32, and all other Sections intended to survive termination or expiration of this Agreement will
survive the termination or expiration and continue according to their terms. In addition, the terms of this Agreement shall remain in full force and effect in respect of any obligations to be
performed hereunder by the parties in respect of matters notified to be performed by either of them to the other before the termination or expiration but which remain unperformed at the time of
termination or expiration.

	20.2
	Upon
termination or expiration of this Agreement, each party shall at its own expense return to the other party or otherwise dispose of as the owner may instruct, any information
(including the Confidential Information, the Technical Information and Customer information) and all other documents, papers and information whatsoever sent to a party (including electronically sent)
and relating to the business of the other party (other than correspondence between the parties) and all property of the other party (excluding Parts). Each party shall be entitled to retain a copy of
such information for archival purposes only. Such records will be treated as the owners Confidential Information in accordance with Section 12.

	20.3
	If
this [*.*] [*.*] because [*.*] notified [*.*] of its [*.*]
to [*.*] the [*.*] [*.*], [*.*] shall [*.*] [*.*]
[*.*] to [*.*] at [*.*] [*.*] and [*.*] [*.*] and
[*.*]. If this [*.*] [*.*] because [*.*] notified [*.*] of its
[*.*] to [*.*] the [*.*] [*.*], [*.*] shall [*.*]
[*.*] [*.*] to [*.*] at [*.*] [*.*] and [*.*]
[*.*] and [*.*]. If this [*.*] is [*.*] pursuant to [*.*] or
[*.*] because of a [*.*] [*.*] by [*.*], [*.*] shall
[*.*] [*.*] [*.*] to [*.*] at [*.*] [*.*] and
[*.*] [*.*] and [*.*]. If this [*.*] is [*.*] pursuant to
[*.*], [*.*] or [*.*] because of a [*.*] [*.*] by [*.*],
[*.*] shall [*.*] [*.*] [*.*] to [*.*] at [*.*]
[*.*] and [*.*] [*.*] and [*.*].

	21.
	INJUNCTION

In
the event that BANCTEC willfully and intentionally ceases performance of the Services under this Agreement, BANCTEC acknowledges that such cessation may cause DMLP irreparable harm for which there
will be no adequate remedy at law and for which the ascertainment of damages would be difficult. BANCTEC, therefore, agrees that in the event of such cessation, in addition to other remedies at law
and equity, DMLP will be entitled to seek an injunction requiring BANCTEC to perform the Services under the Agreement and will be entitled to seek an injunction against any breach by BANCTEC of the
provisions of Section 12 "Confidentiality" and Section 23 "Conflict of Interest" hereof. 

	22.
	WAIVER

No
waiver of any term is valid unless it is in writing and signed by an authorized person of the party charged with the waiver. A waiver is valid for the specific situation for which it was sought.
All remedies provided for in this Agreement are cumulative and in addition to and not in lieu of any other remedies available to either party at law in equity or otherwise. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

15

  

	23.
	CONFLICT
OF INTEREST

	23.1
	BANCTEC
agrees not to use BANCTEC personnel or Subcontractors directly providing the Services under this Agreement to solicit business including, but not limited to, the purchase of
BANCTEC service contracts or other BANCTEC products, from Customers of DMLP. BANCTEC personnel and Subcontractors directly providing the Services under this Agreement shall not attempt to entice DMLP
Customers to transfer their business to BANCTEC or any other party.

	23.2
	In
the event that a Customer requests BANCTEC personnel or Subcontractors directly providing the Services under this Agreement to perform services beyond those DMLP has authorized
BANCTEC to perform hereunder or requests information related to the sale of other products, BANCTEC shall direct the Customer to DMLP and in no event shall such BANCTEC personnel or Subcontractors
directly providing service under this Agreement offer for sale a service contract or other product directly to the Customer. Further, BANCTEC personnel and Subcontractors directly providing the
Services under this Agreement shall refer any Customer to DMLP who has purchased, licensed or leased, or has indicated to BANCTEC a current intent to purchase, license or lease, a Product so that DMLP
may sell a Service Agreement to such Customer.

	23.3
	If
DMLP notifies BANCTEC in writing that it will not sell the Customer a Service Agreement or other applicable product, or if the services or products required by a Customer or
prospective Customer are not available from DMLP, then such BANCTEC personnel or Subcontractors directly providing service under this Agreement are free to offer for sale a service contract or other
product to the Customer. If a Customer evidences its' intent not to enter into an additional or new service contract or other sales agreement with DMLP, or determines to bid the sale of services or
other products competitively by the issuance of a Request For Proposal, Request For Quotation or other request for bid, then BANCTEC is free to bid and/or provide the service or products directly to
the Customer.

	24.
	ASSIGNMENT

Except
as expressly set forth in this Agreement, neither DMLP nor BANCTEC shall assign or otherwise transfer or subcontract this Agreement or any of its rights and obligations hereunder whether in
whole or in part without the prior written consent of the other party, which shall not be unreasonably withheld or delayed. 

	25.
	LEGAL
RELATIONSHIP 

The
Parties shall be independent contractors in the performance of this Agreement. Neither Party by virtue of this Agreement will have any rights, power, or authority to act or create an obligation,
express or implied, on behalf of the other party. 

	26.
	NOTICES

	26.1
	Unless
expressly stated otherwise elsewhere in this Agreement, all notices which are required to be given shall be in writing and shall be sent to the address of the recipient set
out in this Agreement or such other address as the recipient may designate by notice given in accordance with the provisions of this Section with a copy sent to the Office of the General Counsel.

	26.2
	Failing
any such address being so set out or designated, notices shall be sent to the recipient's registered office. Any notice may be delivered personally or by first class prepaid
mail, or by airmail, telex or facsimile transmission and shall be deemed to have been served, if by hand when delivered, if by post or airmail forty eight (48) hours after posting, if by telex
or facsimile transmission when dispatched, upon written confirmation of the sending. 

16

 
	26.3
	Any
notice which affects the validity or existence of this Agreement or is related to the indemnification section hereunder, shall only be delivered personally or sent by recorded
delivery first class letter by a party and only to a duly authorized representative of the other party.

	27.
	COMPLIANCE

	27.1
	DMLP
and BANCTEC agree that they will not export or re-export directly or indirectly any Products or technical data received hereunder or any portion thereof, including
any direct product of the technical data in violation of any export laws, rules or regulations of the United States or any other applicable country. These export obligations shall survive the term of
this Agreement.

	27.2
	BANCTEC
agrees to comply with all other applicable laws, rules, regulations and orders of the United States and any other state or country with jurisdiction over BANCTEC or BANCTEC'S
activities in performance of its obligations under this Agreement including without limitation all applicable immigration and employment laws and regulations.

	27.3
	Since
DMLP transacts business with the United States government, BANCTEC must comply with applicable laws and Federal Acquisition Regulations ("FARs"). BANCTEC, therefore, represents
and warrants that is will comply with the following:

	(1)
	FAR
52.222-26 "Equal Opportunity"

	(2)
	FAR
52.222-35 "Affirmative Action for Special Disabled and Vietnam Era Veterans"

	(3)
	FAR
52.222-36 "Affirmative Action for Handicapped Workers"

	(4)
	FAR
52.219-8 "Utilization of Small, Small Disadvantaged and Women-Owned Small Business Concerns"

	(5)
	40
C.F.R. Section 60-1.4(a) "Equal Opportunity Clause"

	(6)
	40
C.F.R. Section 60-1.7 "Reports and other Required Information"

	(7)
	40
C.F.R. Section 60-1.8 "Segregated Facilities"

	(8)
	40
C.F.R. Section 60-1.40 "Affirmative Action Compliance Program"

	(9)
	FAR
52.225-3 "Buy America Act"

	(10)
	FAR
52.225-9 "Buy America Act—Balance of Payments Program"

	(11)
	FAR
52.225-21 "But America Act—North American Free Trade Agreement Implementation Act—Balance of Payments Program"

	(12)
	FAR
52.203-6 "Restriction on Subcontractor Sales to the Government Alternate"

	(13)
	FAR
52.203-10 "Price or Fee Adjustment for Illegal or Improper Activity"

	(14)
	FAR
52.225-18 "European Union Sanctions for End Products"

	(15)
	FAR
52.239-1 "Privacy or Security Safeguards"

	(16)
	FAR
52.247-64 "Preference for Privately Owned U.S.-Flag Commercially Vessels" 

In
addition, BANCTEC represents and warrants that it will comply with all applicable requirements of 33 U.S.C. Section 1251 "Federal Water Pollution Control Act" and 42 U.S.C.
Section 7401 "Clean Air Act". BANCTEC represents and warrants that none of the items listed in paragraph (a) of FAR 52.209-5 exist with respect to BANCTEC or any of BANCTEC'S
"principals" as that term is defined by FAR 52-209-5. BANCTEC represents and warrants that it will comply with the prohibition on the use of convict labor as set forth in FAR
52.222.3 "Convict Labor." 

17

 
	27.4
	In
the event BANCTEC is working on-site at a Customer location, BANCTEC agrees to comply with all security, safety and other similar policies and procedures required by
the Customer.

	27.5
	BancTec
shall comply with the terms of the United States Site Security and Environmental, Health and Safety Addendum ("Addendum 1") attached hereto.

	28.
	AMENDMENT

This
Agreement or any part hereof may be modified or amended only by a written document executed by duly authorized officers of both DMLP and BANCTEC. No oral statement of any person shall in any
manner or degree modify or otherwise affect the terms and provisions of this Agreement. 

	29.
	DMLP
MARKS. 

BANCTEC
shall not use in any way the name of DMLP or any trade names, trademarks, service marks or other proprietary designations or those of any of DMLP'S parents, subsidiaries or other affiliates
(collectively, "Marks") without the prior written consent of DMLP. BANCTEC acknowledges the exclusive right, title and interest of DMLP'S Marks. BANCTEC shall not be deemed by anything
contained in this Agreement or amendments thereto to acquire any right, title or interest in or to DMLP'S Marks, or any portion of DMLP'S Marks. 

	30.
	INTERPRETATION 

In
this Agreement: 

	30.1
	reference
to any statute or statutory provision includes a reference to that statute or statutory provisions as from time to time amended, extended or re-enacted;

	30.2
	words
importing the singular include the plural, words importing any gender include every gender, words importing persons include bodies corporate and unincorporated; and (in each
case) vice versa; and

	30.3
	the
headings to the Sections are for ease of reference only and shall not affect the interpretation or construction of this Agreement.

	30.4
	this
Agreement has been negotiated by the parties and their respective counsel and will be interpreted fairly in accordance with its terms and without any strict construction in
favor of or against either party. In the event of any conflict between or among the Service and Support Agreement, the SOW, Schedule or the Procedure Manual the order of precedence shall be:
(i) this Service and Support Agreement, (ii) the SOW, (iii) Schedules and (iv) the Procedural Manuals

	31.
	ILLEGALITY
OR SEVERANCE 

If
any provision of this Agreement is held to be illegal, invalid or unenforceable under present or future law effective during the term hereof, such provision shall be fully severable. This Agreement
shall be construed and enforced as if such illegal, invalid or unenforceable provision had never comprised a part hereof and the remaining portions hereof shall remain in full force and effect and
shall not be affected by the illegal, invalid or unenforceable provision or by its severance herefrom.
Furthermore, in lieu of such illegal, invalid or unenforceable provision if the parties cannot agree upon a replacement provision that is legal, valid or enforceable a court of competent jurisdiction
shall add as part of this Agreement a provision as similar in terms to such illegal, invalid or unenforceable provision as may be possible and be legal, valid and enforceable. 

	32.
	LAW
AND JURISDICTION 

This
Agreement shall be governed by and construed in accordance with the laws of the State of Texas U.S. without regard to its principals of conflict of laws. Both parties hereby waive their right 

18

 

to
a jury trial with respect to any dispute arising under or related to this Agreement and agree that any such dispute shall be heard by a judge of a court with competent jurisdiction sitting without
a jury. 

	33.
	GOVERNING
LANGUAGE 

This
Agreement shall be interpreted and construed in accordance with the English language. 

	34.
	DISPUTE
RESOLUTION 

Before
either party initiates a lawsuit against the other relating to a dispute or claim under this Agreement, the parties agree to work in good faith to resolve between them all disputes and claims
arising out of or relating to this Agreement, the parties' performance under it, or its breach. To this end, either party may request, after informal discussions have failed to resolve a dispute or
claim within a reasonable period of time not to exceed [*.*] ([*.*]) [*.*], that each party designate an officer or other
management employee with authority to bind the party to meet in good faith and attempt to resolve the dispute or claim. This provision, however, shall in no way be interpreted as a waiver of either
party's right to seek other relief in law or equity. 

	35.
	ENTIRE
AGREEMENT

	35.1
	This
Agreement supersedes all prior agreements, arrangements and understandings between DMLP and BANCTEC, both oral and written, and constitutes the entire agreement between them
relating to the subject matter hereof. The terms and conditions stated on any purchase order, invoice, acknowledgement or similar documents will be without effect.

	35.2
	Each
party hereby warrants to the other that it has not been induced to enter into the Agreement by any prior oral or written representations (whether innocently or negligently made)
except as specifically contained in the Agreement.

	35.3
	Each
party acknowledges that it has read this Agreement carefully, including the Schedules and Procedure Manual, and has agreed to be bound by the terms and conditions hereof. 

EXECUTED
under hand in three originals the day and year below written. 

	Accepted on behalf of Dell Marketing L.P.	 	Accepted on behalf of BancTec, Inc.
	

Name:	
 	

	
 	

Name:	
 	

Brendan P. Keegan
	

Position:	
 	

	
 	

Position:	
 	

President, ITSM

SVP Strategy & Business Development
	

Signature:	
 	

	
 	

Signature:	
 	

	

Date:	
 	

	
 	

Date:	
 	

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

19

   SCHEDULE A  

 To the  

 DSP Service and Support Agreement  

 Between  

 Dell Marketing L.P. and BancTec, Inc.  

 As Amended and Restated  

CHARGING SCALE  

        The following terms apply to the pricing set forth herein.

        1.     The
[*.*] is [*.*]. When a [*.*] is [*.*], the
[*.*] in that [*.*] applies to [*.*] [*.*]. 

        2.     The
[*.*] [*.*] is based on [*.*] [*.*] closed
([*.*] [*.*] [*.*] [*.*] and [*.*] [*.*]). 

        3.     The
[*.*] [*.*] effective for [*.*] [*.*] in a
[*.*] [*.*] will be based on the [*.*] [*.*] of [*.*]
[*.*] [*.*] [*.*] ([*.*] [*.*]) for the [*.*]
[*.*] [*.*]. 

        4.     Once
a [*.*] has been [*.*] and the [*.*] [*.*] as a
[*.*] ([*.*]) [*.*], its categorization as [*.*] [*.*] cannot be
[*.*] [*.*] to another [*.*] [*.*], i.e., [*.*],
[*.*], etc. Prior to [*.*] of in/out of [*.*] [*.*], DMLP reserves the right to change the
[*.*] [*.*] [*.*]. 

        5.     This
[*.*] [*.*] applies to [*.*] [*.*] [*.*]
[*.*] and [*.*] only and does not include [*.*] [*.*] [*.*]. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

20

 
Table 1  

	[*.*] [*.*]: [*.*] [*.*] [*.*] ("[*.*]") [*.*] [*.*] [*.*]
 

	Product
 
	 	[*.*] [*.*]
	 	[*.*] [*.*]

([*.*] [*.*])
	 	[*.*] [*.*]
	 	[*.*] [*.*] [*.*]
	 	Pricing

End Date

	Desktop, Notebook, & Workstation	 	[*.*]	 	[*.*]	 	[*.*]	 	[*.*]	 	Effective

until

revised
	

Desktop, Notebook, & Workstation	
 	

[*.*]	
 	

[*.*]	
 	

[*.*]	
 	

[*.*]	
 	

Effective

until

revised
	

Desktop, Notebook, & Workstation	
 	

[*.*]	
 	

[*.*]	
 	

[*.*]	
 	

[*.*]	
 	

Effective

until

revised
	

Server	
 	

[*.*]	
 	

[*.*]	
 	

[*.*]	
 	

[*.*]	
 	

Effective

until

revised
	

Storage	
 	

[*.*]	
 	

[*.*]	
 	

[*.*]	
 	

[*.*]	
 	

Effective

until

revised

	•
	[*.*]
to be reached by [*.*], or sooner, using date achieved as the [*.*]
[*.*] [*.*], or [*.*] per [*.*] reverts back to [*.*]
[*.*] of [*.*] [*.*] [*.*]. On a best effort basis, with no guarantee, DMLP will strive to maintain this
[*.*] [*.*] for sustained [*.*] [*.*] [*.*]. [*.*] to
include [*.*], [*.*], [*.*] (as defined in [*.*] hereto) & [*.*]
[*.*] (no [*.*] loading of [*.*] [*.*] but some [*.*]
[*.*] will be included). [*.*] [*.*] to be used for [*.*] [*.*]
[*.*] determination are [*.*], [*.*],
[*.*], [*.*], [*.*], and other future services and are defined in the legend below. Also to be included are
[*.*] [*.*] services for [*.*] [*.*] once the [*.*]
[*.*] are created.

	•
	[*.*] &
[*.*] [*.*] of an additional [*.*] per
[*.*][*.*]will be applied to the current pricing [*.*] [*.*]upon [*.*]
[*.*] received.

	•
	Additional
[*.*] to be comprised of mixed [*.*] ([*.*] [*.*]
[*.*]) as defined by the U.S. Department of the Census and set forth in [*.*] hereto) including [*.*]
[*.*] [*.*] utilizing Dell Customer Choice accounts to be assigned to BancTec. Regarding calls run in [*.*]
[*.*] [*.*], the following applies:

	•
	The
[*.*] run in [*.*] [*.*] [*.*] are not to exceed
[*.*] of the total [*.*] [*.*] in each [*.*], i.e., [*.*] BancTec-badged
technicians/[*.*] [*.*] [*.*] (sub-contractor).

	•
	If
the [*.*] [*.*] [*.*] in [*.*] [*.*]
[*.*] is exceeded, BancTec will be allowed to renegotiate [*.*] for those [*.*] [*.*]
[*.*] that [*.*] [*.*] and [*.*] the [*.*] at the end of the
[*.*] mutually accepted by BancTec and DMLP.

	•
	[*.*]
serviced in [*.*] [*.*] [*.*] will be excluded from
[*.*] [*.*] (Customer [*.*] [*.*], also referred to as [*.*]) and
[*.*] goal calculations for [*.*] [*.*] [*.*] and [*.*]
[*.*] [*.*] (to be defined in a subsequent [*.*] as mutually agreed by DMLP and BancTec). BancTec will supply a list of
[*.*] [*.*] to DMLP at the beginning of each [*.*]. BancTec and DMLP to agree on these [*.*]
[*.*] for the purposes described above. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

21

   Table 2  

	[*.*][*.*]: [*.*]: [*.*] [*.*] ("[*.*]") [*.*] [*.*] [*.*] [*.*]
 

	Product
 
	 	[*.*]

[*.*]
	 	[*.*] [*.*]

([*.*] [*.*])
	 	[*.*]

[*.*]
	 	[*.*] [*.*] [*.*]
	 	Pricing

End Date

	Desktop, Notebook, & Workstation	 	[*.*]	 	[*.*]	 	[*.*]	 	[*.*]	 	Effective

until

revised

	•
	Dispatch
rate includes [*.*] & [*.*] service level,
[*.*]-[*.*], [*.*] to [*.*], [*.*] and
[*.*], [*.*] to [*.*] for qualifying [*.*].

	•
	Calls
must be [*.*] prior to [*.*], [*.*], customer [*.*]
[*.*] to qualify for [*.*] [*.*].

	•
	Price
is based on the assumption that [*.*] of the above calls will be [*.*] [*.*]
[*.*]. BancTec and DMLP mutually agree to revisit this [*.*] if this assumption falls significantly [*.*] of
[*.*]. 

Table 3

	[*.*] [*.*]: [*.*], [*.*] [*.*]
 

	Product
 
	 	[*.*]

[*.*]
	 	[*.*]

[*.*]
	 	[*.*][*.*]
	 	[*.*][*.*]

[*.*]
	 	Pricing End

Date

	Desktop, Notebook, & Workstation	 	[*.*], [*.*]

[*.*]	 	[*.*]	 	[*.*]	 	[*.*]	 	Effective until

revised
	

Server	
 	

[*.*], [*.*]

[*.*]	
 	

[*.*]	
 	

[*.*]	
 	

[*.*]	
 	

Effective until

revised
	

Storage	
 	

[*.*], [*.*]

[*.*]	
 	

[*.*]	
 	

[*.*]	
 	

[*.*]	
 	

Effective until

revised

Table 4

	[*.*] [*.*]: [*.*], [*.*] [*.*]
 

	Product
 
	 	[*.*]

[*.*]
	 	[*.*]

[*.*]
	 	[*.*][*.*]
	 	[*.*][*.*]

[*.*]
	 	Pricing End

Date

	Desktop, Notebook, & Workstation	 	[*.*], [*.*]

[*.*]	 	[*.*]	 	[*.*]	 	[*.*]	 	Effective until

revised
	

Server	
 	

[*.*], [*.*]

[*.*]	
 	

[*.*]	
 	

[*.*]	
 	

[*.*]	
 	

Effective until

revised
	

Storage	
 	

[*.*], [*.*]

[*.*]	
 	

[*.*]	
 	

[*.*]	
 	

[*.*]	
 	

Effective until

revised

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

22

 
Table 5

Printer Services

	Contract Effective Date
 
	 	[*.*]
	 	[*.*] [*.*]
	 	[*.*] [*.*] [*.*]

	2/6/2006	 	[*.*] [*.*] [*.*]	 	[*.*]	 	[*.*]/[*.*]/ [*.*]/ [*.*]/ [*.*]/

[*.*]/[*.*]/[*.*]/ [*.*]/ [*.*]
	

 	
 	

[*.*] [*.*] [*.*]	
 	

[*.*]	
 	

[*.*]/[*.*]/ [*.*]/ [*.*]/ [*.*]/

[*.*]/[*.*]/[*.*]/ [*.*]/ [*.*]/ [*.*]
	

 	
 	

[*.*] [*.*] ([*.*]) [*.*] [*.*]	
 	

[*.*]	
 	

[*.*] [*.*]
	
3/17/2003	
 	

[*.*] [*.*] [*.*] [*.*] [*.*] [*.*]	
 	

[*.*]	
 	

 
	

 	
 	

[*.*] [*.*] [*.*] [*.*] [*.*] [*.*]	
 	

[*.*]	
 	

 
	

 	
 	

[*.*] [*.*] [*.*] [*.*] [*.*] [*.*]	
 	

[*.*]	
 	

 
	

 	
 	

[*.*] [*.*] [*.*] [*.*] [*.*] [*.*]	
 	

[*.*]	
 	

 

	a)
	The
[*.*] [*.*] [*.*] [*.*] [*.*] weighs approximately
83 pounds and, pursuant to the product manual, two BancTec personnel will be required to move this Printer. 

Table 6

	[*.*]

[*.*] [*.*] ([*.*]) [*.*]
 

	[*.*] [*.*]
 
	 	[*.*] [*.*] [*.*]
	 	[*.*]
	 	[*.*]

	[*.*][*.*][*.*] [*.*] [*.*] [*.*] [*.*] [*.*][*.*]	 	 	 	 	 	 
	[*.*] ([*.*] [*.*] [*.*] [*.*])-[*.*] [*.*] [*.*] [*.*]	 	 	 	 	 	 
	-[*.*]/[*.*]/[*.*]/[*.*]/ ([*.*]) [*.*] [*.*] [*.*] [*.*]	 	 	 	 	 	 
	[*.*]	 	[*.*]	 	[*.*]	 	[*.*]
	*[*.*] [*.*] [*.*] [*.*] [*.*] [*.*]. [*.*] [*.*] [*.*]	 	 	 	 	 	 
	[*.*] [*.*] [*.*] [*.*] [*.*] [*.*],	 	 	 	 	 	 
	[*.*][*.*] [*.*] [*.*] [*.*] [*.*] [*.*] [*.*] [*.*] [*.*]	 	 	 	 	 	 
	[*.*] [*.*], [*.*] [*.*] [*.*] [*.*] [*.*] [*.*].	 	 	 	 	 	 

	*
	Standard
[*.*] [*.*] are [*.*] through [*.*], [*.*] to
[*.*], [*.*] [*.*] [*.*]. 

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

23

 
Table 7

	[*.*]

[*.*][*.*][*.*] ([*.*])-[*.*][*.*][*.*][*.*]
 

	[*.*][*.*]
 
	 	[*.*][*.*][*.*]
	 	[*.*][*.*]

	[*.*][*.*][*.*][*.*][*.*] ([*.*][*.*][*.*][*.*])-[*.*][*.*][*.*]

-[*.*]/[*.*]/[*.*]/[*.*] ([*.*])[*.*][*.*][*.*][*.*]	 	[*.*]	 	[*.*]

	*
	Standard
[*.*] [*.*] are [*.*] through [*.*], [*.*] to
[*.*], [*.*][*.*][*.*]. 

Table 8

	[*.*]

[*.*][*.*][*.*][*.*][*.*][*.*][*.*][*.*] ([*.*])-[*.*][*.*][*.*]
 

	[*.*][*.*]
 
	 	[*.*][*.*]

[*.*]
	 	[*.*][*.*]

	[*.*][*.*][*.*][*.*][*.*][*.*][*.*][*.*] ([*.*])

-[*.*]/[*.*]/[*.*]	 	[*.*]	 	[*.*]

	*
	Standard
[*.*] [*.*] are  [*.*] through [*.*], [*.*] to  [*.*], [*.*][*.*]
[*.*].

LEGEND

DMLP  [*.*][*.*]

Definitions
of DMLP [*.*][*.*]

[*.*]-[*.*][*.*][*.*]

[*.*]-[*.*][*.*][*.*]

[*.*]-[*.*]/[*.*][*.*][*.*][*.*]

[*.*]-[*.*][*.*][*.*]

[*.*]-[*.*]

[*.*]-[*.*]/[*.*][*.*][*.*][*.*]

	[*.*]
	Confidential
treatment requested: Information for which confidential treatment has been requested is omitted and is noted with
"[*.*]." An unredacted version of this document has been filed separately with the Securities and Exchange Commission. 

24

   
Attachment B 

Metropolitan
Statistical Areas 

25

QuickLinks

DSP SERVICES AND SUPPORT AGREEMENT TERMS AND CONDITIONS (As Amended and Restated Effective October 19, 1998 with Amendments through April 30, 2008)

EFFECTIVE DATE: October 19, 1998

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00145-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00145-of-00352.parquet"}]]