Document:

csgs-ex1022ak_225.htm

Exhibit 10.22AK

 

THIS DOCUMENT CONTAINS INFORMATION WHICH HAS BEEN EXCLUDED FROM THE EXHIBIT BECAUSE IT IS BOTH (I) NOT MATERIAL AND (II) WOULD BE COMPETITIVELY HARMFUL IF PUBLICLY DISCLOSED.  SUCH EXCLUDED INFORMATION IS IDENTIFIED BY BRACKETS AND MARKED WITH (***).

 

 

 

 

THIRTY-SIXTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

 

 

This THIRTY-SIXTH (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC (“Customer”). The Effective Date of this Amendment is the date last signed below.  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (CSG document #2501940) with an effective date of March 1, 2013 (the “Agreement”) and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

 

CSG and Customer agree to the following as of the Effective Date:

 

	
1.
	
Upon the Effective Date, Schedule P to the Agreement shall be deleted in its entirety and replaced with the new Schedule P attached to this Amendment at Attachment 1, and incorporated herein by this reference.

 

 

 

 

 

THIS AMENDMENT is executed on the day and year last signed below (“Effective Date”).

 

		
	
COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)

 
	
CSG SYSTEMS, INC. (“CSG”)

	
 

By: /s/ Jeur Abeln
	
 

By:  /s/ Gregory L. Cannon

	
 

Name: Jeur Abeln
	
 

Name:  Gregory L. Cannon

	
 

Title:  Senior Vice President Procurement
	
 

Title:  SVP, General Counsel & Secretary

	
 

Date:  3-20-2019
	
 

Date:  Mar 19, 2019

 

 

 

 

 

	
 
	
 

 

 

 

ATTACHMENT 1

 

Schedule P

 

Customer Authorization Schedule

 

	
CSG Document
	
Comcast Personnel
	
Title
	
Comment

	
Master Agreement & 

Amendments (and all

categories listed below)
	
[***** *************]
	
[*** *** ***** *********** *******]
	
 

	
[**** *****]
	
[*** ***********]

	
 
	
 

	
SOW/DSOW
	
[**** *****]
	
[*** ***********]
	
 

	
[****** *********]
	
[** ** ***********]

 

	
LOA
	
[****** ******]
	
[******** ** ******* *********]
	
 

	
[****** *********]
	
[** ** ***********]

	
 
	
 

	
SRF
	
[****** ******]
	
[******** ** ******* *********]
	
(or her designee)

	
[*** ********]
	
[********* ******** ** ********]

   [*********** * ***********]

	
 
	
 

	
IPA
	
[****** ******]
	
[******** ** ******* *********]
	
 

	
 
	
 

	
BRD
	
[*** ********]
	
[********* ******** ** ********]

    [*********** * ***********]
	
 

	
 
	
 

	
Billing Disputes
	
[****** *********]
	
[** ** ***********]
	
 

	
[********* *****]
	
[*** ******** ** ******** **********]csgs-ex1022al_224.htm

Exhibit 10.22AL

 

THIS DOCUMENT CONTAINS INFORMATION WHICH HAS BEEN EXCLUDED FROM THE EXHIBIT BECAUSE IT IS BOTH (I) NOT MATERIAL AND (II) WOULD BE COMPETITIVELY HARMFUL IF PUBLICLY DISCLOSED.  SUCH EXCLUDED INFORMATION IS IDENTIFIED BY BRACKETS AND MARKED WITH (***).

 

 

 

THIRTY-SEVENTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

 

This THIRTY-SEVENTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC (“Customer”). The Effective Date of this Amendment is the date last signed below.  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (CSG document #2501940) with an effective date of March 1, 2013 (the “Agreement”) and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

 

WHEREAS, pursuant to the Agreement, CSG provides Customer with a Customer Test Environment Region (“CTER”) to use Customer’s [****] environment for testing, for a [******* ******* *** *********** ***], as more particularly described in the Amended and Restated Statement of Work, effective as of July 13, 2015 (CSG document no. 4105208) and Change Order No. 1 (CSG document no. 4112732) (collectively the “SOW”); and

 

WHEREAS, the SOW has reached its expiration term, and the [******* ******* *** *********** ***] has ceased to be [********] effective as of [*** ******* **** *******]; and

 

WHEREAS, Customer desires to receive, and CSG agrees to continue to support, the CTER, which allows the Customer to continue to use their [****] environment, and the parties desire to reinstate the [******* ******* *** *********** ***] effective with the [******** **** ******* ******].

 

NOW THEREFORE, CSG and Customer agree to the following as of the Effective Date.

 

	
1.
	
As of the Amendment Effective Date, Schedule F, Fees, Section IV, Ancillary Products and Services, is hereby amended to add a new subsection “M” entitled “Ancillary Services for Customer Test Environment Region (“CTER”)” as follows:

 

M. Ancillary Services for Customer Test Environment Region (“CTER”)

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
1.[******* *** ***********] Fee (Note 1 and Note 2)
	
 
	
 

	
▪[*** *** ** ** ****** ************ *** ***]
	
[*******]
	
[$********]

	
▪[*** *** **** ****** ************ *** **********]
	
[*******]
	
[$******]

Note 1:  Fees incurred and [********** ******** **** *** ******** **** ******* ****** ******* ******** ****] shall be invoiced to Customer [** *** ******* ***** ********* *** ********* **** **] that certain (the “[**] Amendment”) [**] Amendment to the Agreement (CSG doc. no. 4120566).

Note 2:  Fees for [**** *** *** ******* **** **********] are invoiced on a [******* *****] in [*******].

 

 

 

 

 

 

 

	
2.
	
For the convenience of the parties, the [******* *** ***********] Fee for [******** ******* ******** ****] are a total amount of [*** ******* *********** ******** *** ******* *********** *******] [($**********)], which amount will be invoiced to Customer [********* *** ********* **** ** **** *********]. 

 

	
3.
	
The fees set forth in the Agreement are subject to increase pursuant to Section 5.4, Adjustment to Fees, of the Agreement.

 

 

THIS AMENDMENT is executed on the day and year last signed below (“Effective Date”).

 

		
	
COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)

 
	
CSG SYSTEMS, INC. (“CSG”)

 

	
 

By: /s/ Jeur Abeln
	
 

By:  /s/ Gregory L. Cannon

	
 

Name: Jeur Abeln
	
 

Name:  Gregory L. Cannon

	
 

Title:  Senior Vice President Procurement
	
 

Title:  SVP, Secretary & General Counsel

	
 

Date:  2-4-2019
	
 

Date:  1/29/19csgs-ex1022am_222.htm

Exhibit 10.22AM

 

THIS DOCUMENT CONTAINS INFORMATION WHICH HAS BEEN EXCLUDED FROM THE EXHIBIT BECAUSE IT IS BOTH (I) NOT MATERIAL AND (II) WOULD BE COMPETITIVELY HARMFUL IF PUBLICLY DISCLOSED.  SUCH EXCLUDED INFORMATION IS IDENTIFIED BY BRACKETS AND MARKED WITH (***).

 

 

 

THIRTY-EIGHTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

 

This THIRTY-EIGHTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC (“Customer”). The Effective Date of this Amendment is the date last signed below.  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (CSG document #2501940) with an effective date of March 1, 2013 (the “Agreement”) and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

 

CSG and Customer agree to the following as of the Effective Date.

 

	
 
	
1.
	
Customer is currently using CSG’s Check Verification services (“CSG’s Check Verification”). CSG is changing its third party CVP (as referenced in Exhibit C-28 of the Agreement, which was added to the Agreement pursuant to the First Amendment to the Agreement (CSG document #2500661) with an effective date of May 20,2013) from the current provider to [***** ********** *** ***** ********* ***]. [(“*** *****”)].  In connection with such change, (a) Customer consents to the disclosure by CSG to [*** *****] of Customer Confidential Information and PII solely for [*** *****] to provide the underlying Check Verification services pursuant to and in accordance with the terms and conditions of the Agreement and (b) CSG (i) acknowledges and agrees that it is solely responsible for [*** *******] compliance with the terms and conditions of the Agreement (including, but not limited to any ancillary document executed under the Agreement) and (ii) shall be liable to Customer for the acts and omissions of [*** *****] to the same extent that liability to Customer would accrue under the Agreement as if such acts or omissions had been performed or made by CSG in accordance with the provisions of Agreement, including but not limited to Sections 12.4 and 12.5 of the Agreement.

 

 

THIS AMENDMENT is executed on the day and year last signed below (“Effective Date”).

 

		
	
COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)
	
CSG SYSTEMS, INC. (“CSG”)

 

	
 

By: /s/ Jeur Abeln
	
 

By:  /s/ Gregory L. Cannon

	
 

Name: Jeur Abeln
	
 

Name:  Gregory L. Cannon

	
 

Title:  Senior Vice President Procurement
	
 

Title:  SVP, Secretary & General Counsel

	
 

Date:  3-7-2019
	
 

Date:  2/28/19

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