Document:

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                                                                    EXHIBIT 10.5

                   AMENDMENT 1 TO SYSTEMS INTEGRATOR AGREEMENT

         This Amendment Number 1 (the "AMENDMENT") is made by and between Cisco
Systems, Inc., a California corporation having its principal place of business
at 170 West Tasman Drive, San Jose, CA, 95134 ("CISCO"), and InterNetwork
Experts, Inc., a Delaware corporation having its principal place of business at
15960 Midway Rd., Suite 101, Addison, Texas, 75001 ("INTEGRATOR"), and is
entered into as of the date last written below (the "EFFECTIVE DATE").

         WHEREAS, Cisco and Integrator have previously entered into the Cisco
Systems Inc. Systems Integrator Agreement dated November 13, 2000, including
amendments to that agreement, if any (the "AGREEMENT"); and

         WHEREAS, the parties desire to amend the Agreement to accomplish the
foregoing purposes;

         NOW THEREFORE, the parties agree to amend the Agreement as follows:

         1.       The attached "EXHIBIT ___: eAgent Program Terms and
                  Conditions" is hereby added to the Agreement.

         2.       All other terms and conditions of the Agreement remain
                  unchanged.

         ENTIRE AGREEMENT: This EXHIBIT, as supplemented by non-conflicting
terms of the Agreement, is the complete agreement between the parties hereto
concerning the subject matter of this EXHIBIT and replaces any prior oral or
written communications between the parties. There are no conditions,
understandings, agreements, representations, or warranties, expressed or
implied, which are not specified herein. This EXHIBIT may only be modified by a
written document executed by the parties hereto.

         IN WITNESS WHEREOF, the parties hereto have caused this EXHIBIT to be
duly executed. Each party warrants and represents that its respective
signatories whose signatures appear below have been and are on the date of
signature duly authorized to execute this EXHIBIT.

INTERNETWORK EXPERTS, INC.              CISCO SYSTEMS INC. ("CISCO")
("INTEGRATOR")

By:     /s/ Mark Hilz                   By:     /s/ Rick Timmins
    -------------------------------         --------------------------
    Its authorized representative           Its authorized representative

Printed Name: Mark Hilz                     Printed Name: Rick Timmins
Title:        President & CEO               Title: VP WW Sales Finance

Date of signature: December 14, 2001        Date of signature: January 28, 2002

                                 EXHIBIT_______:
                       eAGENT PROGRAM TERMS AND CONDITIONS

                                                                    Page 1 of 18

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         SCOPE AND PRECEDENCE: This EXHIBIT is appended to and incorporates by
reference each term of the Systems Integrator Agreement in effect between Cisco
and Integrator, including amendments to that agreement, if any (the
"AGREEMENT"). Capitalized terms used in this EXHIBIT but not defined in SECTION
1 of this EXHIBIT have the meanings provided for those terms in SECTION 1 of the
Agreement. This EXHIBIT is effective only with respect to orders from End Users
for Products which are to be sold directly by Cisco to such End Users as part of
the eAgent Program. With respect to such orders, the terms of this EXHIBIT shall
control over conflicting terms in the Agreement.

         CONTENTS: This EXHIBIT consists of the following documents, each of
which is incorporated into this EXHIBIT by reference:

         1.       eAgent Program Exhibit Terms and Conditions

         2.       Attachment A: Agency Fee Matrix

         3.       Attachment B: Integrator Ordering Guidelines

         4.       Attachment C: Channel Partner eAgent Set-Up Preferences

                   eAGENT PROGRAM EXHIBIT TERMS AND CONDITIONS

1.0      DEFINITIONS

         1.1      "eAGENT PROGRAM" or "PROGRAM" means the program whereby
                  Integrator will solicit and facilitate processing of Program
                  Orders from End Users on behalf of Cisco, which will sell
                  Products directly to End Users in response to Program Orders.
                  This EXHIBIT applies only to Integrator as identified on the
                  signature page of the Amendment adding this EXHIBIT to the
                  Agreement. Affiliates of Integrator are not eligible to
                  participate under this EXHIBIT. Products which are (a)
                  developed by the Cisco Internet Communications Software Group
                  ("ICSG"), or (b) developed by the Cisco Optical Networking
                  Group, may not be sold or licensed under the eAGENT Program.
                  The Program is further described in SECTION 2.0.

         1.2      "PROGRAM ORDER" means an order submitted to Cisco under the
                  eAgent Program for sale of Products by Cisco directly to an
                  End User. Orders which include only services will not be
                  accepted under the Program.

         1.3      "AGENCY FEE" means:

                  1.3.1    for Products, the fee paid by Cisco to Integrator
                           under the eAgent Program in consideration of Cisco's
                           completed sale of (including receipt of payment for)
                           Products referenced in a Program Order which
                           identifies Integrator as the "CHANNEL PARTNER".

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                  1.3.2    for services, the fee paid by Cisco to Integrator
                           under the eAgent Program in consideration of Cisco's
                           completed sale of (including receipt of payment for)
                           Cisco services for Products included on a Program
                           Order, which services will be provided by Cisco
                           pursuant to the terms of the Agreement. Integrator
                           shall not be paid an Agency Fee for the renewal of
                           any Cisco brand services purchased under the Program.

2.0      DESCRIPTION OF PROGRAM

         2.1      Under the Program, Integrator, acting as Cisco's agent, will
                  either (a) submit Program Orders to Cisco on behalf of End
                  Users, provided that, each such Order, prior to being
                  submitted by Integrator to Cisco, shall have been authorized
                  in writing by the End User on behalf of which it is being
                  submitted, or (b) initiate Program Orders on behalf of End
                  Users, and facilitate the submittal of Program Orders by End
                  Users to Cisco. In the event Integrator submits a Program
                  Order on behalf of an End User, Cisco will treat such Program
                  Order as having been submitted directly to Cisco by the End
                  User identified in the Program Order. Cisco will ship Products
                  directly to the End User's designated ship-to address
                  referenced in the Program Order and will bill the End User for
                  Products shipped.

         2.2      In the event Integrator submits a Program Order on behalf of
                  an End User, Integrator and Cisco acknowledge that Integrator
                  submits each Program Order as Cisco's agent, and will at no
                  time take title to, or have risk of loss relating to, any
                  Products shipped by Cisco in response to any Program Order.

         2.3      No Program Order may specify a shipment date more than sixty
                  (60) days later than the date of the Program Order, and
                  neither Integrator nor any End User may extend the shipment
                  date or modify a previously submitted Program Order without
                  Cisco's prior written consent.

3.0      APPOINTMENT: Subject to the terms and conditions of this EXHIBIT,
         including without limitation SECTION 4.0 of this EXHIBIT, Cisco
         appoints Integrator as its agent for the purposes set forth herein
         during the term of this EXHIBIT.

4.0      INTEGRATOR'S OBLIGATIONS: Integrator shall undertake each of the
         following obligations:

         4.1      Within thirty (30) days of the Effective Date, complete and
                  return to Cisco the Channel Partner eAgent Set-up Preferences
                  form attached hereto as EXHIBIT C.

         4.2      Submit Program Orders to Cisco on behalf on End Users, or
                  facilitate the submittal of Program Orders by End Users
                  directly to Cisco.

         4.3      Act as the focal point for, and respond promptly to End User
                  requests for information.

         4.4      Use its best efforts to assist Cisco with respect to the
                  collection of amounts owed to Cisco by End Users for Products
                  purchased under Program Orders.

                                                                    Page 3 of 18

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5.0      SCOPE OF AGENCY:

         5.1      The Agency created in SECTION 3.0 of this EXHIBIT shall be
                  limited in scope to the following functions:

                  5.1.1    Soliciting and facilitating the submittal of Program
                           Orders from End Users;

                  5.1.2    Undertaking each of the obligations referenced in
                           SECTION 4.0, above;

                  5.1.3    Nominating End Users for the Program by submitting
                           required End User information via Cisco's Cisco
                           Connection On-Line ("CCO") web site;

                  5.1.4    Directing each End User that will be participating in
                           the Program to Cisco's eAgent web site containing the
                           "eAgent Program - U.S. Terms and Conditions of Sale
                           and Software License Agreement" ("END USER TERMS AND
                           CONDITIONS"), and making reasonable commercial
                           efforts to instruct each End User to execute and
                           return such End User Terms and Conditions to Cisco;

                  5.1.5    Training and assisting End Users as necessary in the
                           use of Cisco's on-line ordering tool for submittal of
                           Program Orders. Integrator agrees to expend
                           reasonable commercial efforts to ensure that
                           information contained in Program Orders submitted to
                           Cisco is accurate and complete;

                  5.1.6    Transmittal of information relating to Program Orders
                           to Cisco and its financing services agent (as
                           applicable), and information concerning status of
                           orders from Cisco to End Users; and

                  5.1.7    Negotiating the price of any Product contained in any
                           Program Order. Integrator acknowledges that Cisco may
                           reject, in whole or in part, any Program Order that
                           specifies a price for any Product which reflects, a
                           discount level (off of Cisco's Global Price List)
                           outside the range of discounts set forth in
                           ATTACHMENT A.

         5.2      Each of the following acts is outside the scope of the agency
                  created by this Exhibit, and Integrator will not perform any
                  of them:

                  5.2.1    Agreeing to or accepting any modifications to the End
                           User Terms and Conditions to be executed by End User;

                  5.2.2    Making any commitment relating to delivery time or
                           manner of delivery except as specifically authorized
                           by Cisco in writing;

                  5.2.3    Submitting any Program Order on behalf of any person,
                           including Integrator itself, which is not an End
                           User; or

                                                                    Page 4 of 18

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                  5.2.4    Any other act relating to the sale or delivery of
                           Products purchased under a Program Order;

         5.3      Integrator acknowledges that, to the extent Integrator
                  performs any of the acts referenced in subsection 5.2 of this
                  EXHIBIT, it has no power to bind Cisco to any obligation it
                  assumes. In addition, Integrator further acknowledges that no
                  commitment or agreement, express, implied, written, or oral,
                  made by Integrator with any End User which is outside the
                  limited scope of the agency identified in subsections 5.1 will
                  be binding upon Cisco.

         5.4      Integrator further acknowledges that Cisco will rely upon
                  Integrator's identification of particular individuals as
                  authorized to submit Program Orders on behalf of particular
                  End Users. In the event that (a) Integrator designates an
                  individual as authorized to submit Program Orders on behalf of
                  an End User, and (b) that End User subsequently contests the
                  validity of the Order or the authority of the designated
                  individual to submit orders on its behalf, then Integrator
                  will be liable to Cisco for all payments due to Cisco under
                  the submitted order, in the event Cisco ships the order and
                  the End User identified in the order refuses payment.

6.0      For Products sold by Cisco under Program Orders pursuant to this
         EXHIBIT, Integrator shall support such Products in accordance with the
         terms of the Agreement, including, for Products sold with services to
         be provided by Cisco either to Integrator or to the End User, the
         exhibit to the Agreement which governs Cisco's provision of such
         services.

7.0      SUBMISSION OF ORDERS: Orders initiated or submitted by Integrator will
         be in accordance with ATTACHMENT B, Integrator Ordering Guidelines.

8.0      AGENCY FEE:

         8.1      The Agency Fee shall be calculated without regard to any
                  credits Integrator may receive from Cisco under the Cisco
                  Competitive Technology Migration Program, the Technology
                  Migration Program or any other program or promotional
                  discounts offered by Cisco. Agency Fees will be paid to
                  Integrator within thirty (30) days of Cisco's receipt of
                  payment from End User. The Agency Fee will be calculated as a
                  percentage of the extended list price by line item of
                  Products, excluding any taxes or freight charges. Agency Fees
                  will be sent to Integrator based upon the information
                  submitted by Integrator in EXHIBIT C.

         8.2      The basis for the calculation will be the discount level for
                  the Program Order as a percentage of Cisco's list price for
                  the Products composing the Program Order. The calculation of
                  the Agency Fee for each Program Order will be controlled by
                  ATTACHMENT A, the contents of which may be modified by Cisco,
                  at its discretion, upon thirty (30) days prior written notice
                  to Integrator; however, any such modification shall not apply
                  to Program Orders accepted by Cisco prior to the effective
                  date of such modification, whether or not Cisco has yet to pay
                  an Agency Fee to Integrator for such Program Orders.
                  Integrator acknowledges that

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                  Cisco will engage Deutsche Financial Services ("DFS"), a
                  finance company, to process the Agency Fee to be paid to
                  Integrator. Integrator further acknowledges that Cisco is
                  solely responsible for the calculation and payment of Agency
                  Fees, and that DFS will not be responsible for any error or
                  omission in the calculation of any Agency Fee claimed by
                  Integrator.

9.0      PROGRAM ORDERS: By submitting a Program Order to Cisco, Integrator
         represents and warrants that the End User identified in the Program
         Order complies with the definition of the term "End User" in SECTION 1
         of the Agreement.

10.0     WARRANTY: Integrator will assist Cisco and End User in coordinating all
         warranty service and returns of Products shipped in response to a
         Program Order. If Product return is authorized by Cisco under warranty,
         Integrator will assist End User in obtaining a Return Material
         Authorization ("RMA") number from Cisco for return of the defective
         Product, provide to End Users any pertinent written information
         concerning Cisco's RMA procedure, and otherwise advising End User on
         Cisco's RMA procedure. In the event an End User returns a Product under
         warranty which was purchased under a Program Order, and Cisco elects to
         refund the purchase price of the Product to End User, Cisco's
         obligation to pay an Agency Fee to Integrator in connection with that
         Program Order shall be reduced pro rata based on the relation between
         the price of the returned products and the total price of the Program
         Order.

11.0     COLLECTIONS AND LATE PAYMENTS. In the event End User does not pay Cisco
         within the payment terms set out in subsection 4.3 of Cisco's End User
         Terms and Conditions of Sale, eAgent will use its best efforts to
         assist Cisco's collection efforts.

12.0     MISDIRECTED PAYMENTS:

         12.1     Integrator will direct each End User that submits a Program
                  Order to make payment directly to Cisco at the address
                  provided below. In the event that Integrator receives a check
                  or other form of payment from an End User relating to a
                  Program Order which identifies Cisco as the payee, Integrator
                  will promptly forward such check or other form of payment to
                  Cisco at the address provided below and will not deposit such
                  check or other form of payment. Misdirected payments received
                  by Integrator shall be sent to:

                           Cisco Systems, Inc.
                           5293 Collections Center Drive
                           Chicago, IL 60693

         12.2     In the event Cisco receives a check or other form of payment
                  from an End User relating to a Program Order which identifies
                  Integrator as payee, Cisco will instruct that End User to
                  cancel that check or other form of payment and to submit to
                  Cisco a check or other form of payment which identifies Cisco
                  as payee.

                                                                    Page 6 of 18
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13.0     INDEMNIFICATION: Integrator will indemnify and hold harmless Cisco
         (including its officers, directors, employees, shareholders,
         successors, and assigns) for any claim suit, loss, damage, penalty or
         fine (collectively, "CLAIM") arising from any act or omission by
         Integrator outside the limited scope of its agency as referenced in
         subsection 5.1 of this EXHIBIT.

14.0     TERM AND TERMINATION:

         14.1     Term: The term of this Exhibit will commence on the Effective
                  Date and end upon the expiration or termination of the
                  Agreement unless otherwise terminated earlier as provided
                  herein.

         14.2     Termination for Convenience: Either party may terminate this
                  EXHIBIT for convenience by giving the other party at least
                  thirty (30) days prior written notice. Upon termination, each
                  Party will continue each of its obligations under this EXHIBIT
                  with respect to any Program Order submitted to and accepted by
                  Cisco prior to the date upon which this EXHIBIT terminates.
                  Unless otherwise provided for in the Agreement, termination of
                  this EXHIBIT pursuant to this subsection 14.2 will not result
                  in termination of the Agreement;

         14.3     Termination for Cause: Either party may terminate this EXHIBIT
                  for cause upon at least fifteen (15) days prior written notice
                  to the other party upon that other party's material breach of
                  any provision of this EXHIBIT or the Agreement. Such notice
                  must identify with reasonable specificity at least one
                  material breach. Unless otherwise provided for in the
                  Agreement, termination of this EXHIBIT pursuant to this
                  subsection 14.3 will not necessarily result in termination of
                  the Agreement;

         14.4     Upon Termination of the Agreement: This EXHIBIT will terminate
                  automatically upon the expiration or termination of the
                  Agreement.

         14.5     Survival: The provisions of SECTIONS 8.0, 10.0, 11.0, 12.0,
                  13.0, 14.2, 14.3, and 14.5 will survive the expiration or
                  termination of this EXHIBIT.

                                                                    Page 7 of 18
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                          E-AGENT EXHIBIT: ATTACHMENT A
                                AGENCY FEE MATRIX

A.       PURPOSE:

         This document specifies the rules for calculating eAgent fees under the
         Cisco eAgent Program.

         All discounts below are discounts off Cisco's then-current List Price
         for a particular Product or Service unless otherwise noted.

B.       eAGENT FEE TABLES:

         The attached tables are provided as an aid in calculating eAgent Fees.
         Table I covers the standard hardware discount ranges. Table 2 covers
         the discount ranges for SmartNet (Cisco brand services). If the desired
         discount is not covered in the table, use the calculation method
         described in the eAgent Fee Calculation sections below.

TABLE 1
HARDWARE

<TABLE>
<S>             <C>     <C>    <C>     <C>    <C>    <C>     <C>    <C>   <C>    <C>    <C>    <C>   <C>     <C>    <C>    <C>
End User
Discount          42%     41%    40%     39%    38%    37%     36%    35%   34%    33%    32%    31%    30%    29%    28%    27%

Gold 39%        if approved by an authorized   0.9%   1.8%    2.7%   3.6%  4.5%   5.4%   6.3%   7.2%   8.1%   9.0%   9.9%  10.8%
Silver 37%   Cisco Controller, then eAgent Fee                0.9%   1.8%  2.7%   3.6%   4.5%   5.4%   6.3%   7.2%   8.1%   9.0%
Premier 34%          is up to 4% of Net                                           0.9%   1.8%   2.7%   3.6%   4.5%   5.4%   6.3%

                  26%     25%    24%     23%    22%    21%     20%    19%   18%    17%    16%    15%    14%    13%    12%    11%

Gold 39%        11.7%   12.6%  13.5%   14.4%  15.3%  16.2%   17.1%  18.0% 18.9%  19.8%  20.7%  21.6%  22.5%  23.4%  24.3%  25.2%
Silver 37%       9.9%   10.8%  11.7%   12.6%  13.5%  14.4%   15.3%  16.2% 17.1%  18.0%  18.9%  19.8% 120.7%  21.6%  22.5%  23.4%
Premier 34%      7.2%    8.1%   9.0%    9.9%  10.8%  11.7%   12.6%  13.5% 14.4%  15.3%  16.2%  17.1%  18.0%  18.9%  19.8%  20.7%

                  10%      9%     8%      7%     6%     5%      4%     3%    2%     1%     0%

Gold 39%        26.1%   27.0%  27.9%   28.8%  29.7%  30.6%   31.5%  32.4% 33.3%  34.2%  35.1%
Silver 37%      24.3%   25.2%  26.1%   27.0%  27.9%  28.8%   29.7%  30.6% 31.5%  32.4%  33.3%
Premier 34%     21.6%   22.5%  23.4%   24.3%  25.2%  26.1%   27.0%  27.9% 28.8%  29.7%  30.6%
</TABLE>

 [ ] Requires Cisco authorized Controller approval

         If End User discount is > or = reference percent, then order placed on
         hold.

         If Controller approves, then up to 4% of net sales as eAgent Fee.

         If Controller denies, then order is rejected. Integrator may resell
         Products or Services outside eAgent Program.

 [ ] Auto-book orders at the agent fee shown

         Gold               = .9* (39% - end customer discount)* ext list price.
         Silver             = .9* (37% - end customer discount)* ext list price
         Qualified Premiers = .9* (34% - end customer discount)* ext list price.

                                                                    Page 8 of 18
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TABLE 2

<TABLE>
<S>             <C>    <C>    <C>     <C>    <C>    <C>     <C>    <C>   <C>    <C>    <C>   <C>    <C>    <C>    <C>    <C>
End User          21%    20%    19%     18%    17%    16%    15%    14%   13%    12%    11%    10%     9%     8%     7%     6%
Discount

25% Category            1.8%   2.7%    3.6%   4.5%   5.4%   6.3%   7.2%  8.1%   9.0%   9.9%  10.8%  11.7%  12.6%  13.5%  14.4%
20% Category          If approved by an authorized   0.9%   1.8%   2.7%  3.6%   4.5%   5.4%   6.3%   7.2%   8.1%   9.0%   9.9%
15% Category          Cisco Controller then eAgent                                     0.9%   1.8%   2.7%   3.6%   4.5%   5.4%
10% Category          Fee is up to 4% of Net.                                                                             0.9%

                   5%     4%     3%      2%     1%     0%

25% Category    15.3%  16.2%  17.1%   18.0%  18.9%  19.8%
20% Category    10.8%  11.7%  12.6%   13.5%  14.4%  15.3%
15% Category     6.3%   7.2%   8.1%    9.0%   9.9%  10.8%
10% Category     1.8%   2.7%   3.6%    4.5%   5.4%   6.3%
</TABLE>

 [ ] Requires Cisco authorized Controller approval

         If End User discount is > or = reference percent, then order placed on
         hold.
         If Controller approves, then up to 4% of net sales as eAgent Fee.
         If Controller denies, then reject order. Integrator may resell Products
         or Services outside eAgent Program.

 [ ] Auto-book orders at the agent fee shown

         25% Category  = .9* (22% - End User discount)* ext list price
         20% Category  = .9* (17% - End User discount)* ext list price
         15% Category  = .9* (12% - End User discount)* ext list price
         10% Category  = .9* ( 7% - End User discount)* ext list price

C.       DEFINITIONS:

END USER DISCOUNT          The discount quoted to the End User. This does not
                           include any promotional discounts or Technology
                           Migration Program (trade-in) discounts. This discount
                           is off of Cisco's then-current List Price.

REFERENCE PERCENT          This is a percent that is assigned to the Integrator
                           for the purposes of calculating THE SPREAD.
                           Currently, the REFERENCE PERCENTS are set at: Gold =
                           39%, Silver = 37%, Premier = 34% for product.

THE SPREAD                 THE SPREAD is the difference between END USER
                           DISCOUNT and the REFERENCE PERCENT.

                           REFERENCE PERCENT - END USER DISCOUNT = THE SPREAD.

FACTOR                     The FACTOR is the percentage that is multiplied by
                           THE SPREAD to determine the eAGENT RATE. THE FACTOR
                           is currently set at 90%.

eAGENT RATE                The eAGENT RATE is the product of THE SPREAD
                           multiplied by the Factor. The eAGENT RATE is the
                           percentage which is multiplied by the extended valued
                           a line item at list price to determine the eAGENT
                           FEE.

                           eAGENT RATE = FACTOR*THE SPREAD

                                                                    Page 9 of 18
<PAGE>

eAGENT FEE                 The number of dollars that is paid to Integrator
                           based on the eAGENT RATE multiplied by the extended
                           value of a line item at list price.

                           eAGENT FEE = eAGENT RATE*EXTENDED LIST PRICE

GOLD                       The GOLD Certified Partner Program is designed to
                           recognize and reward our Partners who achieve the
                           highest expertise and success in selling, designing,
                           supporting, and servicing Cisco solutions. Gold
                           Certified Partners have completed comprehensive
                           training that ensures a consistently high level of
                           product knowledge, technical expertise, and service
                           capabilities.

SILVER                     The SILVER Certified Partner Program is designed to
                           recognize and reward our Partners who achieve success
                           in selling, designing, supporting, and servicing
                           Cisco solutions. Silver Certified Partners have
                           completed comprehensive training that ensures a
                           consistently high level of product knowledge,
                           technical expertise and service capabilities.

PREMIER                    The PREMIER Certified Partner Program is designed to
                           recognize and reward resellers who achieve sales
                           success with Cisco networking solutions. Premier
                           Certified Partners achieve Cisco's first
                           certification level by completing sales and technical
                           training and meeting other program criteria.

D.       eAGENT FEES:

         eAGENT RATES will be calculated in terms of percentages of List Price
         and will be applied to the individual line items in an order. The
         eAGENT RATE (%) is multiplied by the extended list price of the
         individual line item in determining the eAGENT FEE.

E.       NON-STANDARD PRICING:

         1.       SKUs that have standard promotional discounts (promotional and
                  Technology Migration Program discounts) will be allowed into
                  the eAgent program. These discounts are not included nor
                  considered in any way in the calculation of eAGENT FEES.

         2.       Any other non-standard discounts (i.e. deals desk and/or any
                  other discount of any sort), will be taken into consideration
                  when calculating the eAGENT FEE using the formula set out at
                  point G below.

F.       eAGENT FEE CALCULATION:

         Note: All percentages below are given in terms of Cisco's then-current
         List Price.

         1.       For eAGENT FEES to be paid on a line item, the END CUSTOMER
                  DISCOUNT CANNOT BE HIGHER THAN INTEGRATOR'S ASSIGNED REFERENCE
                  PERCENT.

                                                                   Page 10 of 18
<PAGE>

                  The eAgent Fee is calculated by line item.

         2.       Each Integrator receives an eAgent Reference Percent based on
                  its Certification Partner Program Level: i.e., Gold, Silver,
                  and Premier.

                  Product - Gold = 39%, Silver = 37%, Premier= 34%.

                  Support - 25% Category = 22%, 20% Category = 17%, 15% Category
                  =12%, 10% Category = 7%.

                  End Customer discount on list price is subtracted from the
                  eAgent Reference Percent to derive at The Spread.

                  The Spread is multiplied by the Factor which is set at 90% to
                  determine the eAgent Rate.

                  The eAgent Rate is then multiplied by the extended list price
                  of the line item to derive at the eAgent Fee.

                  The easiest method to determine the eAgent Fee is to refer to
                  the tables at the beginning of this section.

                  Example for hardware:

                  Factor* (Reference Percent - End Customer Discount)* Extended
                  List Price = eAgent Fee.

                  Gold    = .9* (39% - End Customer Discount)*
                            Extended List Price = eAgent Fee.

                  Silver  = .9* (37% - End Customer Discount)*
                            Extended List Price = eAgent Fee.

                  Premier = .9* (34% - End Customer Discount)*
                            Extended List Price = eAgent Fee.

                  If an Integrator's assigned Reference Percent for a given line
                  item is 39%, and the End Customer Discount is 34% off list,
                  then The Spread of 5% is multiplied by the Factor of 90%. The
                  eAgent Rate for this line is 4.5%. This 4.5% is then
                  multiplied by the extended list price of the line to derive at
                  the eAgent Fee.

                  9* (39% - 34%) = 4.5%
                  4.5% *Extended List Price = eAgent Fee

G.       NON-STANDARD eAGENT FEE CALCULATION:

         1.       For non-standard eAgent Fees to be paid on a line item, a
                  Cisco Authorized Controller must approve the order. This could
                  add lead-time to the fulfillment of the order.

                                                                   Page 11 of 18
<PAGE>

         2.       Provided the Order is approved, a non-standard eAgent Fee up
                  to four percent (4%) of the net price of the line item may be
                  awarded.

H.       EXEMPTIONS:

         eAgent Fees will not be paid on Shipping Charges, Sales Tax, SIS, or
         Support Renewals.

                                                                   Page 12 of 18
<PAGE>

                              eAGENT: ATTACHMENT B
                         INTEGRATOR ORDERING GUIDELINES

PART A PLACING ORDERS

1.       Integrator will work with the End User to design the appropriate
         solution for the End User's business needs.

2.       End Users must be qualified for participation in the eAgent Program
         before Integrator can create orders on their behalf. For those End
         Users nominated for the Program by Integrator, Integrator will receive
         electronic notification from Cisco indicating whether or not End User
         is qualified for the Program. End Users currently qualified for the
         Program will also be identified on the eAgent Program web site.

3.       Program Orders intended for the eAgent Program must be placed on the
         End User's designated eAgent account.

4.       Integrator shall initiate Program Order entry on behalf of End Users
         via Cisco's On-Line Ordering Tool ("ORDERING TOOL") with the following
         criteria:

         (a)      Products and, if applicable, Cisco Brand Resale Services,
                  together with agreed upon pricing, must be included on the
                  Program Order as quoted to the End User by the Integrator.

         (b)      The Ship-To will list the End User or an address identified by
                  the End User.

         (c)      Program Order is taxable at End User discount and pricing.

5.       If there is an issue with the Program Order, Cisco will contact
         Integrator or End User.

6.       Product ship date requested by Integrator or End User at time of order
         cannot be greater than 60 days from the date the Program Order is
         placed.

7.       Program Orders may be accepted by Cisco only if Cisco already has an
         End User Terms and Conditions document specific to the eAgent Program
         signed by End User on file.

PART B: VALID PURCHASE ORDER

1.       All Program Orders must be submitted via the Ordering Tool on Cisco's
         web site.

2.       Document Reference Number: All Program Orders must include a document
         reference number (e.g. purchase order number). Accounts Payable
         departments will not pay invoices without having a reference number.

3.       Bill-To Address: All Program Orders must contain complete and accurate
         bill-to addresses. The Bill-To address on a Program Order must be
         identical to End User's address as qualified by Cisco for the Program.
         There must be a specific location where the invoices can be submitted
         for payment. Address must include a contact name, phone

                                                                   Page 13 of 18
<PAGE>

         number, and/or department. If the Program Order requests an order
         acknowledgment, relevant contact information must be included on the
         Program Order as submitted to Cisco via the Ordering Tool. Fax numbers
         and email addresses for Program Order acknowledgements may be omitted
         if Cisco has the fax numbers and email addresses on file.

4.       Ship-To Address: All Program Orders must contain a specific End User
         designated location where the product will be shipped. The ship-to
         address must include a contact name and phone number. The ship-to
         location may not be a PO Box.

5.       Product Description: Program Orders must indicate Products to be
         purchased by using Cisco part numbers.

6.       Pricing:

         (a)      All Program Orders must include discounted pricing for each
                  Product ordered and the total dollar amount. For each Product
                  ordered, the discount percentage must be clearly specified.

         (b)      Price provided on the Program Order must be the same as prices
                  quoted by Integrator to End User. All prices must be quoted in
                  U.S. dollars.

PART C: ADDITIONAL TERMS AND CONDITIONS

1.       Payment Terms: All Program Orders must specify net payment terms of not
         more than thirty (30) days from date of shipment.

2.       Freight Terms: All Products will be shipped Federal Express, Priority
         Two, unless the End User specifies another form of shipment. The FOB
         point will be San Jose, California, provided that Cisco may designate a
         different shipment point for particular Products. Freight will be
         pre-paid by Cisco and billed to the End User. End Users who wish to pay
         for shipping must provide a freight account number on the Program Order
         they submit.

3.       Change Orders: Change Orders are subject to the same controls as the
         original order. All change orders are subject to the same documentation
         requirements as are applicable to original Program Orders (see PART B
         above). All requests for changes must be submitted using the Cisco
         Change Order Tool. Integrator acknowledges that this tool may reject
         requests for changes made late in Cisco's manufacturing process.

                                                                   Page 14 of 18
<PAGE>

                              eAGENT: ATTACHMENT D
                          INTEGRATOR SET-UP PREFERENCES

      INSTRUCTIONS: PLEASE TYPE IN SPACES PROVIDED TO COMPLETE FORM. PLEASE
            RETURN COMPLETED FORM WITH YOUR eAGENT PROGRAM AGREEMENT
     INFORMATION MARKED WITH AN ASTERISK (*) IS REQUIRED. CISCO CAN PROCESS
            COMPLETED FORMS ONLY. INCOMPLETE FORMS WILL BE RETURNED.

Contact Name:           Gary Derheim
Contact E-mail Address: gary.derheim@inetx.com
CAM's Name:             Valerie Corniello

A.       PARTNER ADDRESS INFORMATION: Provide your Company's Accounts Payable
         address.

         Company Name*             InterNetwork Experts
         Federal Tax ID Number*    76-0650041
         Address (line 1)*         15960 Midway Rd.
         Address (line 2)*         Suite 101
         Address (line 3)*
         Country*                  United States
         City*                     Addison
         State*                    TX
         Province*
         County*                   Dallas
         Zip Code*                 75001

B.       ORDER/PRODUCT CONTACT PERSON: Provide the name of the person most
         likely to resolve questions regarding the product order.

         First Name*               NICOLE
         Last Name*                KUBELKA
         Phone Number*             469-791-4931
         Fax Number*               469-791-4888
         E-mail Address*           NICOLE.KUBELKA@INETX.COM

--------------
* Information marked with an asterisk (*) is required. Cisco can process
completed forms only.

                                                                   Page 15 of 18
<PAGE>

C.       DISPUTE CONTACT PERSON: Provide the name of the person most likely to
         handle questions on installation and/or configuration.

         First Name*               PAUL
         Last Name*                KLOTZ
         Phone Number*             469-791-4802
         Fax Number*               469-791-4888
         E-mail Address*           PAUL.KLOTZ@INETX.COM

D.       PAYMENT FREQUENCY:** How often should Cisco pay Agency fees? Check only
         one.

         [X] Per Invoice        [ ] Weekly     [ ] Monthly       [ ] Quarterly

E.       PAYMENT TYPE:** How should Cisco pay Agency Fees? Check only one.

         [X] Check (Complete [ ] ACH (Sections F and G, [ ] Wire (Sections F and
             Section F below     below, required)           G, below, required)
             only

F.       PAYMENT REMIT-TO ADDRESS: Provide the company name in which Bank
         Account is held, address where your company receives payments, and the
         name of your company's Accounts Receivable/Banking contact.

         Beneficiary Name**        InterNetwork Experts, Inc.
         Address**                 156960 Midway Rd.
         Address                   Suite 101
         Address
         Country**                 United States
         City*                     Addison
         State**                   TX
         Province
         County**                  Dallas
         ZIP Code**                75001
         Contact First Name**      Kim
         Contact Last Name**       Scott
         Contact Phone Number**    469-791-4861
         Contact Fax Number**      469-791-4888
         Contact E-mail Address**  kim.scott@inetx.com

----------------
*  Information marked with an asterisk (*) is required. Cisco can process
   completed forms only.

** Information marked with an asterisk (*) is required. Cisco can process
   completed forms only. In Section E: if you choose "check," complete Section F
   only. If you choose "ACH" or "Wire," complete both Sections F and G.

                                                                   Page 16 of 18
<PAGE>

G.       BANK INFORMATION: If you selected "Wire Transfer" or "ACH" in Section E
         above, please provide the bank and account to which Agency Fees should
         be transferred.

         Bank Name*                        Southwest Bank of Texas
         Bank Address*                     4925 San Felipe
         Bank Address*
         Bank Address*
         Bank Country*                     United States
         Bank City*                        Houston
         Bank State*                       TX
         Bank Province*
         Bank County*
         Bank Zip Code*                    77027
         Bank Account Number*
         Transit ABA Number* (9 Digits)

H.       eAGENT AUTHORIZED USERS: Provide names of users at your company who are
         authorized to participate in eAgent. Please include yourself. Add more
         rows as needed.

         Type of Access (check one):
         Submit = user can create orders and take action in Cisco online
         ordering tools
         Read-only = user can view information in Cisco online ordering tools
         only

         Authorization Level (check if applicable):
         Authorized = user is authorized to provide updates to this form

<TABLE>
<CAPTION>
                                                                                        TYPE OF ACCESS        AUTHORIZED LEVEL
NAME (FIRST & LAST)*                JOB TITLE                   CCO USER ID*              (CHECK ONE)      (CHECK IF APPLICABLE)
--------------------                ---------                   ------------              -----------      ---------------------
<S>                      <C>                                    <C>                     <C>                <C>
Nicole Kubelka           Sr. Manager, Service Delivery            nkubelka               [X] Submit           [X] Authorized
                                                                                         [ ] Read-only
Kim Scott                Operations Manager                       kim-scott              [X] Submit           [X] Authorized
                                                                                         [ ] Read-only
Paul Klotz               VP, COO                                  p.klotz                [X] Submit           [X] Authorized
                                                                                         [ ] Read-only
Gary Derheim             Director, Alliances                      derheim                [X] Submit           [X] Authorized
                                                                                         [ ] Read-only
Tracy Schlessman         Branch Manager                           t-schlessman           [ ] Submit           [ ] Authorized
                                                                                         [ ] Read-only
Mark Hilz                President                                mhilz                  [X] Submit           [X] Authorized
                                                                                         [ ] Read-only
                                                                                         [ ] Submit           [ ] Authorized
                                                                                         [ ] Read-only
                                                                                         [ ] Submit           [ ] Authorized
                                                                                         [ ] Read-only
                                                                                         [ ] Submit           [ ] Authorized
                                                                                         [ ] Read-only
                                                                                         [ ] Submit           [ ] Authorized
                                                                                         [ ] Read-only
</TABLE>

--------------
*  Information marked with an asterisk (*) is required. Cisco can process
   completed forms only.

                                                                   Page 17 of 18
<PAGE>

<TABLE>
<CAPTION>
                                                                                        TYPE OF ACCESS        AUTHORIZED LEVEL
NAME (FIRST & LAST)*                JOB TITLE                   CCO USER ID*              (CHECK ONE)      (CHECK IF APPLICABLE)
--------------------                ---------                   ------------              -----------      ---------------------
<S>                                 <C>                         <C>                     <C>                <C>
                                                                                         [ ] Submit           [ ] Authorized
                                                                                         [ ] Read-only
                                                                                         [ ] Submit           [ ] Authorized
                                                                                         [ ] Read-only
                                                                                         [ ] Submit           [ ] Authorized
                                                                                         [ ] Read-only
                                                                                         [ ] Submit           [ ] Authorized
                                                                                         [ ] Read-only
                                                                                         [ ] Submit           [ ] Authorized
                                                                                         [ ] Read-only
                                                                                         [ ] Submit           [ ] Authorized
                                                                                         [ ] Read-only
                                                                                         [ ] Submit           [ ] Authorized
                                                                                         [ ] Read-only
                                                                                         [ ] Submit           [ ] Authorized
                                                                                         [ ] Read-only
</TABLE>

Company Name/Address: InterNetwork Experts, Inc.
                      15960 Midway Rd., Suite 101
                      Addison, Texas 75001
                      Attn: Gary Derheim
                      469-791-4904

[X] NO TERMS REQUIRE COMPLIANCE

Contract Type:        [X]  SI             [ ]  SP                [ ]  SP Telco
                      [ ]  Dist           [ ]  VPA               [ ]  Gov't
                      [ ]  ICSG           [ ]  LOI/LOA/MOU
                      [ ]  Affiliate      [X]  Other EAgent Amendment to SI

EAgent Amendment.  Attachment C filled out manually.  Amendment 1.

Payment Currency:

[ ] LCA signed   Currency:  [X] USD  [ ] CAD   [ ] AUD  [ ] Japan  [ ] Other

ACCOUNT MANAGER: Valerie Corniel              CONTRACT NEGOTIATOR: Emilie Eukada

VAP

                                                                   Page 18 of 18<PAGE>

                                                                    EXHIBIT 10.6

                                 AMENDMENT NO. 2

         This Amendment ("Amendment") by and between Cisco Systems, Inc.,
("Cisco") a California corporation having its principal place of business at 170
West Tasman Drive, San Jose, CA, 95134, and Internetwork Experts, Inc.
("Integrator"), a Texas corporation having its principal place of business at
15960 Midway Road, Suite 101, Addison, Texas 75001 is entered into as of the
date last written below (the "Effective Date").

         WHEREAS, Cisco and Integrator have previously entered into the Systems
Integrator Agreement dated November 13, 2001, as amended ("Agreement"), and

         NOW WHEREFORE, the parties agree to amend the Agreement as follows:

1).      The term of the Agreement is extended until November 12, 2003.

         If the Agreement shall have expired prior to the Amendment Date, any
         orders received and Products purchased between the date of expiration
         and the Amendment Date shall be in all respects deemed made under the
         Agreement as in effect prior to this Agreement.

2).      Section 1, "Definitions" shall be modified as follows:

         a).      The definition of Added Value is hereby deleted in its
                  entirety and replaced by the following:

                  Added Value is the non-Cisco component portion of Integrator's
                  total solution, which Integrator provides to End User.
                  Examples of Added Value are pre- and post-sales network
                  design, configuration, trouble-shooting, and support and the
                  sale of complementary products and services that comprise a
                  significant portion of the total revenues received by
                  Integrator from an End User of Cisco Products. Integrator
                  acknowledges that the neither providing financing options to
                  End Users nor providing network services to End Users
                  constitute Added Value. Integrator further acknowledges that
                  telesales, catalog sales, and sales over the Internet do not
                  include Added Value if inbound communications from the
                  prospective End User purchaser were prompted by something
                  other than a face-to-face interaction between Integrator's
                  sales representative and such prospective End User.

         b).      The definition of Price List is hereby deleted in its entirety
                  and replaced by the following:

                  Price List is Cisco's published United States dollar global
                  price list.

3).      Section 3, "Multinational Deployment Policy" has been deleted in its
         entirety and replaced with the following:

         3.0      This section intentionally omitted.

                                                                    Page 1 of 17
<PAGE>

4).      The following shall be added at the end of Section 4.0 "Prices":

         4.5      Cisco and Integrator may agree that Cisco will provide special
                  pricing to Integrator for Integrator's Resale to one or more
                  specific End Users. Any such agreement must be in writing, and
                  must specify a fixed time period during which such special
                  pricing shall be provided. If no time limit is specified in
                  the written agreement, the time period shall be ninety (90)
                  days from the effective date of the written agreement
                  regarding special pricing. If Cisco provides Integrator with
                  such special pricing and subsequently determines that
                  Integrator has Resold Products or Services purchased with such
                  special pricing to End Users other than the End User
                  identified in the written agreement, then Cisco may, in
                  addition to all of its other rights and remedies, all of which
                  are reserved, (a) invoice Integrator for the difference
                  between such additional discount arid Integrator's
                  then-current resale discount as set forth in Exhibit B; (b)
                  audit Integrator's purchases pursuant to Section 15.0
                  ("Audit") and invoice Integrator for all reasonable costs
                  incurred by Cisco in its performance of the Audit; (c) suspend
                  Integrator's access to price deviations and other Cisco sales
                  and marketing programs; (d) suspend shipments to Integrator;
                  and/or (e) terminate this Agreement pursuant to sub-subsection
                  13.4.2.

5).      Subsections 10.1 and 10.2, in "Limited Warranty" has been deleted in
         its entirety and replaced with the following:

         10.1     Cisco Products are provided with written limited warranties.
                  Integrator will pass through to End Users all written limited
                  warranties provided by Cisco with Products or Services
                  purchased by Integrator.

         10.2     Notwithstanding any other provision hereof, Cisco's sole and
                  exclusive warranty and obligation with respect to the Products
                  sold hereunder are set forth in Cisco's Limited Warranty
                  Statement delivered with the Product or Service. INTEGRATOR
                  SHALL NOT MAKE ANY WARRANTY COMMITMENT, WHETHER WRITTEN OR
                  ORAL, ON CISCO'S BEHALF. Integrator shall indemnity Cisco for
                  any warranties made in addition to Cisco's standard warranty
                  and for any misrepresentation of Cisco's reputation or Cisco's
                  Products or Services.

6).      Sub section 12.4, in "Confidential Information" has been deleted in its
         entirety and replaced with the following:

         12.4     The obligations of confidentiality set forth herein shall not
                  apply to information which (a) has entered the public domain
                  except where such entry is the result of Integrator's breach
                  of this Agreement; (b) prior to disclosure hereunder was
                  already rightfully in Integrator's possession; (c) subsequent
                  to disclosure hereunder is obtained by Integrator on a
                  nonconfidential basis from a third party who has the right to
                  disclose such information to the Integrator; or (d) which
                  Integrator is required to produce pursuant to a court order or
                  administrative subpoena, provided that Integrator shall notify
                  Cisco of its receipt of such order or

                                                                    Page 2 of 17
<PAGE>

                  subpoena prior to disclosure and provide Cisco an opportunity
                  to protect its interest in the confidentiality of the
                  information to be produced in response. Neither party shall
                  disclose, advertise, or publish the terms and conditions of
                  this Agreement without the prior written consent of the other
                  party. Any press release or publication regarding this
                  Agreement is subject to prior review and written approval of
                  the parties.

7).      Subsection 13.3, in "Patent and Copyright Infringement" has been
         deleted in its entirety and replaced with the following:

         13.3     Notwithstanding the foregoing, Cisco has no liability for, and
                  Integrator will indemnify Cisco against, any claim based upon:
                  (a) the combination, operation, or use of any Product supplied
                  hereunder with, equipment, devices, or software not supplied
                  by Cisco; (b) services offered or used by Integrator or any
                  end user to which Integrator transfers Products through
                  operation of the Products or the revenue received by
                  Integrator or such end user from its services; (c) alteration
                  or modification of any Product supplied hereunder; or (d)
                  Cisco's compliance with Integrator's designs, specifications,
                  or instructions.

8).      Section 16, "Audit" is hereby deleted in its entirety and replaced with
         the following:

         Integrator shall keep full, true, and accurate records and accounts, in
         accordance with generally-accepted accounting principles, of each
         Product and Service purchased and deployed, resold, or distributed,
         including information regarding compliance with Cisco marketing and
         sales programs, Software usage, and export or transfer. Integrator
         shall make these records available for audit by Cisco upon fifteen (15)
         days prior written notice, during regular business hours, at
         Integrator's principal place of business or such other of Integrator's
         location where Integrator may maintain relevant records. In the event
         Cisco requires information from an End User to which Integrator asserts
         it has Resold Cisco Products or Services, Integrator agrees to use all
         reasonable efforts to assist Cisco to obtain such information.

9).      Section 17, "Use, Export, Re-Export, & Transfer Controls" is hereby
         deleted in its entirety and replaced with the following:

         The Products and Technology or direct products thereof (hereafter
         referred to as Products and Technology), supplied by Cisco under the
         Contract are subject to export controls under the laws and regulations
         of the United States (U.S.). Integrator shall comply with such laws and
         regulations governing use, export, re-export, and transfer of Cisco
         Products and Technology and will obtain all required U.S. and local
         authorizations, permits, or licenses. Cisco and Integrator each agree
         to provide the other information, support documents, and assistance as
         may reasonably be required by the other in connection with securing
         authorizations or licenses.

         Information regarding compliance with U.S. use, export, re-export, and
         transfer laws may be located at the following URL:
         http://www.cisco.com/wwl/export/compliance _provision.html. Cisco
         warrants the accuracy of data pertaining to Military

                                                                    Page 3 of 17
<PAGE>

         End-Use/Users Prohibitions; Prohibited Territories; Sanctioned &
         Embargoed Entities; and Nuclear, Missile, and Chemical/Biological
         Weapon Proliferation Control Initiative.

         Integrator's obligation under this clause shall survive the expiration
         or termination of the Contract.

10).     Section 21, "Limitation of Liability" is hereby deleted in its entirety
         and replaced with the following:

         NOTWITHSTANDING ANYTHING ELSE HEREIN, ALL LIABILITY OF CISCO AND ITS
         SUPPLIERS FOR CLAIMS ARISING UNDER THIS AGREEMENT OR OTHERWISE SHALL BE
         LIMITED TO THE MONEY PAID BY INTEGRATOR (INCLUDING, IF APPLICABLE, ITS
         AFFILIATES) TO CISCO UNDER THIS AGREEMENT DURING THE SIX (6) MONTH
         PERIOD PRECEDING THE EVENT OR CIRCUMSTANCES GIVING RISE TO SUCH
         LIABILITY. THIS LIMITATION OF LIABILITY IS CUMULATIVE AND NOT PER
         INCIDENT. IN THE EVENT THAT INTEGRATOR'S AFFILIATES ARE PERMITTED TO
         PURCHASE PRODUCTS UNDER THIS AGREEMENT, THIS LIMITATION OF LIABILITY
         SHALL BE DEEMED TO BE AN AGGREGATE LIMITATION OF LIABILITY AS TO
         INTEGRATOR AND ALL AFFILIATES.

11).     Subsection 24.7, in "General" is hereby deleted in its entirety and
         replaced with the following:

         24.7     SURVIVAL. Sections 4.0, 7.0, 9.0, 10.0, 11.0, 12.0, 13.0,
                  14.0, 16.0, 17.0, 18.0, 20.0, 22.0, 24.0 and the license to
                  use the Software set out in Section 9.0 and Exhibit S (subject
                  to the termination provisions set forth in Exhibit S) shall
                  survive the expiration or termination of this Agreement.

12).     Exhibit C, Cisco Brand Services Resale Exhibit, is hereby deleted in
         its entirety and replaced with the attached Exhibit C-1.

13).     All other terms and conditions of the Agreement remain unchanged.

         IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
duly executed as of the last date which is written below.

CISCO SYSTEMS, INC.                         INTERNETWORK EXPERTS, INC.

By: /s/ Gregg Whitney                       By: /s/ Paul Klotz
    ----------------------                      ----------------------
    (Authorized Signature)                      (Authorized Signature)

Name: Gregg Whitney, for Rick Timmins       Name: Paul Klotz

Title: Director, Finance                    Title: Chief Operating Officer

Date: November 21, 2002                     Date: November 12, 2002

                                                                    Page 4 of 17
<PAGE>

                                   EXHIBIT C-1
                       CISCO BRAND SERVICES RESALE EXHIBIT

         This Support Exhibit ("Exhibit") supplements the Agreement and all the
terms and conditions of the Agreement apply to this Exhibit; provided, that to
the extent there is a conflict between the Agreement and this Exhibit, the terms
of this Exhibit shall take precedence over the terms and conditions of the
Agreement with regard to the subject matter described herein.

1.       DEFINITIONS.

         1.1      "Bug Fix" means an error correction, patch or workaround for
                  the Software which Cisco provides to Distributor.

         1.2      "CCO" means Cisco Connection Online, Cisco's online
                  information web server.

         1.3      "Distributor" means an authorized, non-exclusive distributor
                  of Products and Services, having executed a two-tier
                  distribution agreement with Cisco.

         1.4      "Equipment Schedule" means the approved Cisco-provided list of
                  Product covered under each End User's Support Agreement, where
                  applicable.

         1.5      "First Call" means the initial call made by the End User when
                  requesting assistance with Product.

         1.6      "Other Product" means Product which an End User acquired from
                  sources other than Integrator.

         1.7      "Other Services" means additional Cisco brand services listed
                  in Attachment 1, identified as Other Services, which are
                  available for resell to End User.

         1.8      "Services" mean the core Cisco brand services listed in
                  Attachment 1 which are available for resell to End User.

         1.9      "Support Agreement" means the then-current agreement for the
                  Services.

2.       SCOPE. The support hereunder is intended for Integrators which do not
         support End Users under their own brand of service. Integrator, in lieu
         of providing service directly, will resell Cisco brand Services to be
         delivered directly by Cisco to the End User as described herein.

3.       CISCO RIGHTS AND OBLIGATIONS. For each End User to which Integrator
         resells Cisco brand services, Cisco will provide, in accordance with
         the following terms and conditions, Services directly to Integrator's
         End User as described herein.

         3.1      CCO Access. Cisco will provide an appropriate level of partner
                  access to CCO. This system provides Integrator with technical
                  and general information on Products.

                                                                    Page 5 of 17
<PAGE>

         3.2      Warranty. For the duration of the Cisco warranty period, Cisco
                  will provide Bug Fixes and Hardware replacement service to
                  Integrator as follows:

                  3.2.1    Bug Fixes.

                           3.2.1.1  When required, Cisco will provide new
                                    Software to Integrator to correct a problem,
                                    or provide a network-bootable Software
                                    image, as determined by Cisco.

                           3.2.1.2  Distribution Rights. Cisco grants Integrator
                                    the right to distribute Bug Fixes to its End
                                    Users provided the End User is currently
                                    licensed to use the Software.

                  3.2.2    Hardware Support. Cisco will replace Product in
                           accordance with the warranty terms set forth in the
                           published Product warranty provided with the original
                           Product.

         3.3      Resale of Services.

                  3.3.1    Service Availability. Cisco will make the Services
                           listed in Attachment 1 to this Exhibit available to
                           Integrator to resale to Integrator's End Users.
                           Services are subject to the availability limitations
                           specified in Attachment 1.

                  3.3.2    Resale Options. Cisco provides two means of reselling
                           Cisco brand services to End Users, a partner managed
                           option and a pass through option as described below.

                           3.3.2.1  Partner Managed. Under this option,
                                    Integrator may take the First Call from the
                                    End User and may open a case with Cisco on
                                    behalf of the End User using End User's
                                    Support Agreement number. At all times the
                                    End User has the option of calling Cisco
                                    directly for support. In addition,
                                    Integrator may request email notification
                                    whereby Cisco notifies Integrator of End
                                    User activity with Cisco.

                           3.3.2.2  Pass Through. Under this option, all
                                    interaction is solely between Cisco and the
                                    End User. The End User calls and open cases
                                    directly with Cisco.

                           3.3.2.3  Option Selection. Integrator must choose
                                    either the partner managed or pass through
                                    option on the Cisco Support Resale Form
                                    (Attachment 2). If Integrator does not
                                    select an option, Cisco will assume the pass
                                    through option applies.

         3.4      Support Agreements. Support will be provided to End Users
                  pursuant to a Support Agreement between Cisco and End User.
                  The Support Agreements to be

                                                                    Page 6 of 17
<PAGE>

                  used are provided by Cisco. Notwithstanding anything to the
                  contrary, nothing in this Exhibit shall require Cisco to
                  execute a Support Agreement with an End User.

                  3.4.1    Prior to commencing Services for an End User, Cisco
                           must receive the documents specified in Section 4.1.2
                           of this Exhibit whereupon Cisco will:

                           3.4.1.1  Validate Product model and serial numbers.

                           3.4.1.2  Confirm by executing and returning the
                                    Support Agreement, and providing an
                                    Equipment Schedule (excluding charges) and
                                    the Support Agreement number to the End
                                    User.

                           3.4.1.3  Provide a copy of the Equipment Schedule
                                    (including charges) and Support Agreement
                                    number to Integrator.

4.       INTEGRATOR RIGHTS AND OBLIGATIONS.

         4.1      Resale of Services. Subject to the terms and conditions of
                  this Exhibit, Integrator is authorized on a non-exclusive
                  basis to resell the Services to End Users, according to the
                  following process:

                  4.1.1    Integrator resells the Services to an End User,
                           providing the End User with a copy of the relevant
                           Support Agreement for review and signature.
                           Integrator may not make any modification(s) to the
                           Support Agreement.

                  4.1.2    Cisco requires the following documents from
                           Integrator prior to commencing Services to End Users:

                           4.1.2.1  Completion and submission of a Resale Form
                                    (Attachment 2 to this Exhibit).

                           4.1.2.2  Signed Support Agreement by the End User
                                    sent to the following address: Cisco
                                    Systems, Inc., Service Business Operations
                                    (Contracts)/Customer Advocacy, 170 West
                                    Tasman Drive, San Jose, CA 95134

                           4.1.2.3  Valid purchase order for the applicable
                                    service price from Integrator.

                           4.1.2.4  Completed Letter of Assurance, a copy of
                                    which is provided with the Support Agreement
                                    when applicable.

                           4.1.2.5  Integrator's submission of incomplete or
                                    incorrect documents, including unauthorized
                                    modifications to a Support Agreement, will
                                    delay execution and return of the Support
                                    Agreement.

                                                                    Page 7 of 17
<PAGE>

                  4.1.3    Renewal of Support Agreements. The End User's Support
                           Agreement will be renewed according to whether the
                           pass through or the partner managed option has been
                           selected by Integrator as follows:

                           4.1.3.1  Partner Managed. Under the partner managed
                                    option, Cisco renews the Support Agreement
                                    through Integrator. Forty five (45) days
                                    prior to renewing the Equipment Schedule to
                                    the Support Agreement, Cisco will send a
                                    renewal notice to Integrator. Upon receipt
                                    of Cisco's notice of renewal of the
                                    Equipment Schedule for the End User,
                                    Integrator will forward to Cisco either (i)
                                    the completed renewal with purchase order or
                                    (ii) notice of cancellation. If renewal or
                                    notice of cancellation is not received by
                                    Cisco by the renewal date of the Equipment
                                    Schedule, Cisco reserves the right to renew
                                    directly with the End User.

                           4.1.3.2  Pass Through. Under the pass through option,
                                    Cisco will renew all Support Agreements
                                    directly with the End User. Integrator is
                                    not involved in the renewal of Service
                                    delivered through the pass through option.

                  4.1.4    Responsibilities Under Partner Managed Option.

                           4.1.4.1  All calls opened by Integrator on behalf of
                                    the End User shall be handled and escalated
                                    in accordance with the Cisco's Problem
                                    Prioritization and Escalation Guideline
                                    (Appendix A).

                           4.1.4.2  Equipment Schedule.

                                    4.1.4.2.1 For all Services, Product covered
                                              under an End User's Support
                                              Agreement is listed in the
                                              Equipment Schedule(s).

                                    4.1.4.2.2 Integrator must provide thirty
                                              (30) days notice of requested
                                              addition(s) to the Equipment
                                              Schedule. In addition, thirty (30)
                                              days notice is required for
                                              Product relocations and service
                                              level/Product configuration
                                              changes, where applicable. For
                                              Product on the Equipment Schedule
                                              which End User has moved to a new
                                              location, Integrator will notify
                                              Cisco in writing (i.e.. facsimile,
                                              electronic mail or using CCO).

                                    4.1.4.2.3 The Equipment Schedule may be
                                              revised for new Product, service
                                              level upgrades and Product
                                              configuration changes by
                                              Integrator's purchase order
                                              requesting such revisions and
                                              Cisco's acceptance thereof (based
                                              on availability). For

                                                                    Page 8 of 17
<PAGE>

                                              changes, Cisco will charge the
                                              pro-rated difference from when the
                                              change is requested to the end of
                                              the impacted Equipment Schedule's
                                              term.

         4.2      Warranty Service.

                  4.2.1    Integrator shall provide to its End Users, at no
                           charge, all warranty service for a minimum of the
                           warranty period set forth in the published Product
                           warranty provided with the original Product. Warranty
                           shall commence upon shipment to the End User.
                           Warranty service consists of the following Software
                           and Hardware replacement services:

                           4.2.1.1  Integrator will distribute Bug Fixes to the
                                    End User during the warranty period.

                           4.2.1.2  Integrator will meet the replacement
                                    obligations as set forth in the then-current
                                    published Product warranty applicable to the
                                    particular Product sold to the End User.

                  4.2.2    Returns Coordination. For Product returned to Cisco
                           for replacement under warranty, Integrator will
                           comply with the following:

                           4.2.2.1  Coordinate the return of all failed parts,
                                    freight and insurance prepaid, to the Cisco
                                    designated location. For Product that has
                                    been advance replaced pursuant to the
                                    Product warranty terms, Integrator shall
                                    return failed/defective Product within ten
                                    (10) days of receipt of the replacement
                                    Product; otherwise, Product will be invoiced
                                    to Integrator at the then current list
                                    price.

                           4.2.2.2  Comply with the following RMA procedure:

                                    4.2.2.2.1 Ensure all Products are properly
                                              packaged prior to being shipped,
                                              and will include a written
                                              description of the failure and
                                              specification of any changes or
                                              alterations made to the Product.
                                              Product returned to Cisco will
                                              conform in quantity and serial
                                              number to the RMA request.

                                    4.2.2.2.2 Tag each Product returned with the
                                              RMA transaction number and a brief
                                              description of the problem.

         4.3      Unsupported End User List. Integrator must provide information
                  on all End Users who have purchased Product from Integrator
                  without also purchasing Services. Each quarter, Cisco will
                  provide a report identifying the model types and serial
                  numbers of Product purchased by Integrator for which the
                  following information is required: End User name, address and
                  phone number. Integrator will complete

                                                                    Page 9 of 17
<PAGE>

                  and return this information to Cisco no later than twenty (20)
                  business days from the date the report is provided to
                  Integrator.

5.       PRICE AND PAYMENT TERMS.

         5.1      Discount for Initial Term. For the initial term of the
                  Equipment Schedule(s) to the Support Agreement, the price of
                  Services to Integrator is the then-current service list price
                  less the applicable discount based on Integrator's penetration
                  rate calculated as follows:

                  5.1.1    Determination of Service Penetration Rate. Service
                           penetration rate is calculated by Integrator's total
                           number of Products covered by Cisco brand services
                           (per Attachment 1) as a percentage of the total
                           number of Products purchased over the most recent
                           period of twelve (12) full calendar months.

<TABLE>
<CAPTION>
Penetration Rate                  Discount
----------------                  --------
<S>                               <C>
   0% - 35%                         10%
  36% - 55%                         15%
  56% - 74%                         20%
  75%+                              25%
</TABLE>

                  5.1.2    Cisco will review Integrator's service sales
                           penetration rate at the time the Integrator renews
                           the Agreement with Cisco and at six month intervals
                           during the term of the Agreement. Cisco reserves the
                           right to adjust Integrator's resale discount at the
                           time of review. Any adjustment to the resale discount
                           will be communicated in writing to the Integrator by
                           Cisco.

                  5.1.3    Integrator must have purchased Product for a minimum
                           of twelve months in order to determine the
                           penetration rate. If Integrator has less than twelve
                           months of Product purchases, Integrator's discount
                           will be ten percent (10%).

                  5.1.4    Integrator's discount on Services shall be determined
                           by calculating the rate of Services penetration based
                           on the total amount of Product purchased by
                           Integrator from Cisco plus the total amount of
                           Product purchased by Integrator from Distributor(s).

         5.2      Upon renewal of the Equipment Schedule(s), the discount will
                  be as follows: Under the partner-managed resale option, the
                  discount shall be the corresponding discount associated with
                  the Penetration Rate. Under the pass through option,
                  Integrator will not receive a discount as Cisco renews
                  directly with End User.

         5.3      The discounts listed above do not apply when Integrator
                  resells Cisco brand services for Other Product. Integrator
                  discount for Other Product shall be fifteen percent (15%).

                                                                   Page 10 of 17
<PAGE>

         5.4      The discounts listed above do not apply when Integrator
                  resells Other Services. Integrator Discount for Other Services
                  shall be fifteen (15%) percent.

         5.5      All Services are invoiced annually in advance, payable thirty
                  (30) days from the invoice date in U.S. Dollars unless
                  otherwise agreed to in the Agreement.

         5.6      All prices in the Equipment Schedule(s) are exclusive of any
                  taxes and duties which, if applicable, shall be paid by
                  Integrator. Applicable taxes are billed as a separate item. In
                  addition, the following items will be billed to Integrator:
                  time and material fees and Product list price of replaced
                  Product not returned pursuant to the terms of End User's
                  Support Agreement.

         5.7      This Agreement may be terminated by Cisco and/or Cisco may
                  suspend its performance immediately upon Notice it (i)
                  Integrator does not provide the Unsupported End User List
                  pursuant to Section 4.3 within thirty (30) days after the end
                  of the previous quarter and after Notice from Cisco or (ii)
                  Integrator fails to pay for the Services when due and fails to
                  make such payment within fifteen (15) days after Notice from
                  Cisco of such past due payment. Notwithstanding the above,
                  Cisco shall have the right to seek payment for Services
                  directly from the End User in the event Integrator does not
                  remit payment to Cisco pursuant to the payment terms.

         5.8      Integrator is free to determine its resale prices
                  unilaterally. Integrator understands that neither Cisco, nor
                  any employee or representative of Cisco, may give any special
                  treatment (favorable or unfavorable) to Integrator as a result
                  of Integrator's selection of resale prices. No employee or
                  representative of Cisco or anyone else has any authority to
                  specify what Integrator's resale prices for the Services must
                  be, or to inhibit in any way, Integrator's pricing discretion
                  with respect to the Services.

         5.9      Support for Other Product. Integrator may support Other
                  Product under the following conditions: Integrator provides
                  Cisco (i) a request to support Other Product and (ii) a letter
                  from the End User including a request for Service from the
                  Integrator and a list of the Product(s) and serial number(s)
                  to be supported.

6.       GENERAL.

         6.1      Entitlement. Integrator acknowledges that an End User is
                  entitled to receive support services only on Product for which
                  Integrator has paid the applicable support fees. Integrator
                  agrees to assist Cisco with enforcement of End User
                  entitlement as necessary.

         6.2      Disclosure of Contract Information. Integrator acknowledges
                  and agrees that in no event shall any of the information
                  contained in this Exhibit or Integrator's Agreement number be
                  disclosed to any third party.

         6.3      Representations and Warranties. Integrator shall not make any
                  representations or warranties on behalf of Cisco, except as
                  expressly authorized herein or as

                                                                   Page 11 of 17
<PAGE>

                  expressly authorized by Cisco in writing. Neither Integrator
                  nor Cisco will make any obligation to End Users on behalf of
                  the other, nor commit the resources of the other to End Users.

         6.4      Independent Contractors. The relationship of Cisco and
                  Integrator established by this Exhibit is that of independent
                  contractors, and nothing contained in this Exhibit shall be
                  construed to (i) give either party the power to direct and
                  control the day-to-day activities of the other, (ii)
                  constitute the parties as joint venturers, co-owners or
                  otherwise as participants in a joint or common undertaking, or
                  (iii) allow Integrator to create or assume any obligation on
                  behalf of Cisco for any purpose whatsoever. All financial
                  obligations associated with Integrator's business are the sole
                  responsibility of Integrator. All sales and other agreements
                  between Integrator and its End Users are Integrator's
                  exclusive responsibility and shall have no effect on
                  Integrator's obligations under this Agreement. Integrator
                  shall be solely responsible for, and shall indemnity and hold
                  Cisco free and harmless from, any and all claims, damages or
                  lawsuits (including Cisco's attorneys' fees) arising out of
                  the acts of Integrator, its employees or its agents.

         6.5      Indemnification. Integrator hereby indemnifies and holds Cisco
                  harmless from any claim, loss, damage or expense, including
                  reasonable court costs and attorney's fees, resulting from any
                  claim made by End User against Cisco hereunder under claim of
                  a third party beneficiary or otherwise. This shall not limit
                  Cisco's obligations, subject to the terms and conditions of
                  this Agreement, to provide the Services described herein.

                                                                   Page 12 of 17
<PAGE>

                            ATTACHMENT 1 TO EXHIBIT D

                              SERVICES AVAILABILITY

<TABLE>
<CAPTION>
                 SERVICE                                   DISCOUNT                            AVAILABILITY
                 -------                                   --------                            ------------
<S>                                                       <C>                <C>
SMARTnet 8x8xNext Business Day ("NBD")                    10%-25%(3)         Please confirm via the service locator tool located
SMARTnet 8x5x4(1)                                                            in the Service Contract Center (SCC) at
SMARTnet 24x7x4(1)                                                           http://www.cisco.com/public/scc/

SMARTnet Onsite 8x5xNBD
SMARTnet Onsite 8x5x4(1, 2)
SMARTnet Onsite 24x7-4(1,2)

Software Application Services ("SAS")
Software Application Services with Updates
("SASU")
</TABLE>

<TABLE>
<CAPTION>
                      OTHER SERVICE                          DISCOUNT                              AVAILABILITY
                      -------------                          --------                              ------------
<S>                                                          <C>               <C>
Focused Technical Support/Network                              15%             Please confirm via the service locator tool located
Optimization Support (FTS/NOS) -                                               in the Service Contract Center (SCC) at
configuration as selected by Customer and further                              http://www.cisco.com/public/scc/
detailed on Purchase Order

Technology Application Support (TAS) -                         15%
configuration as selected by Customer and further
detailed on Purchase Order

Total Implementation Services (TIS)                            15%
</TABLE>

     A current list of Services is provided above. List may be updated from
                                  time to time.
                 Current information is available upon request.

1.   Availability is restricted to within one hundred (100) miles of a parts
     depot.

2.   Availability is restricted to within fifty (50) miles of an authorized
     service location.

3.   SMARTnet, SMARTnet O/S, SAS and SASU discounts are based on a penetration
     rate, resulting in a discount calculated between 10% and 25%.

                                                                   Page 13 of 17
<PAGE>

                            ATTACHMENT 2 TO EXHIBIT D
                            CISCO SUPPORT RESALE FORM

This form MUST be completed by Integrator for each order to resell Cisco brand
Services to End Users.

COMPLETION OF THIS FORM WILL ENSURE:

         -        Integrators receive the appropriate discounts.

         -        Integrator's End Users receive the entitled level of service
                  and support.

         -        Partner Notification e-mail is set up for Integrator.

STEP 1 - SELECT RESALE OPTION

[ ]   PASS-THROUGH OPTION:          Cisco delivers support, Cisco renews direct
                                    with End User.
[ ]   PARTNER MANAGED OPTION:       Cisco delivers support, Integrator manages
                                    renewal, Integrator first call optional,
                                    Partner Notification optional.

STEP 2 - COMPLETE INTEGRATOR BILLING INFORMATION. (required for both resale
options)

<TABLE>
<S>                                                                                   <C>
INTEGRATOR: Name and Billing Address (as they appear on Purchase Order):              [ ]  SAME AS SALES ORDER BILL-TO
Name:        _________________________________________________________________________________________________________
Address:     _________________________________________________________________________________________________________
City/State:  _________________________________________________________________________________________________________
Country:     _________________________________________________________________________________________________________
Postal Code: _________________________________________________________________________________________________________
Contact/
Phone No.:   _________________________________________________________________________________________________________
Channel Certification Level: _________________________________________________________________________________________
</TABLE>

PARTNER NOTIFICATION E-MAIL ADDRESS OR ALIAS (for Partner Managed Option)
Address or Alias:__________________________ (i.e. Integrator_TAC@Integrator.com)
Required if you would like to receive automatic notification of End User
activity with Cisco on this Support Agreement.

STEP 3 - COMPLETE END USER BILLING INFORMATION . (required for pass-through
option only)

<TABLE>
<S>                                                                                  <C>
END USER: Name and Billing Address (as they appear on Purchase Order):               [ ]  SAME AS SALES ORDER BILL-TO
Name:        _________________________________________________________________________________________________________
Address:     _________________________________________________________________________________________________________
City/State:  _________________________________________________________________________________________________________
Country:     _________________________________________________________________________________________________________
Postal Code: _________________________________________________________________________________________________________
Contact/Phone No.: ___________________________________________________________________________________________________
</TABLE>

STEP 4 - COMPLETE COVERAGE TYPE, SITE DETAILS AND EXISTING CONTRACT INFORMATION
(required for both resale options)

<TABLE>
<S>                                     <C>                                  <C>                                   <C>
[ ]  SMARTnet 8x5xNBD                   [ ]  SMARTnet 8x5x4                  [ ]  SMARTnet 24x7x4                  [ ]  SASU
[ ]  SMARTnet Onsite 8x5xNBD            [ ]  SMARTnet Onsite 8x5x4           [ ]  SMARTnet onsite 24x7-4           [ ]  SAS
[ ]  FTS/NOS                            [ ]  TAS
</TABLE>

End Customer Name:                  Product Type:
Str:                                Original Product Purchase Order:
City:                               Serial Number:
State/Postal Code:                  END USER EXISTING SUPPORT AGREEMENT NUMBER:
Country:
ATTN:
Phone/Fax:
Product/Serial No.

                                                                   Page 14 of 17
<PAGE>

                           ADDITIONAL SITES WORKSHEET
<TABLE>
<S>                                     <C>                                  <C>                                   <C>
[ ]  SMARTnet 8x5xNBD                   [ ]  SMARTnet 8x5x4                  [ ]  SMARTnet 24x7x4                  [ ]  SASU
[ ]  SMARTnet Onsite 8x5xNBD            [ ]  SMARTnet Onsite 8x5x4           [ ]  SMARTnet onsite 24x7-4           [ ]  SAS
[ ]  FTS/NOS                            [ ]  TAS
</TABLE>

End Customer Name:                  Product Type:
Str:                                Original Product Purchase Order:
City:                               Serial Number:
State/Postal Code:                  END USER EXISTING SUPPORT AGREEMENT NUMBER:
Country:
ATTN:
Phone/Fax:
Product/Serial No.

<TABLE>
<S>                                     <C>                                  <C>                                   <C>
[ ]  SMARTnet 8x5xNBD                   [ ]  SMARTnet 8x5x4                  [ ]  SMARTnet 24x7x4                  [ ]  SASU
[ ]  SMARTnet Onsite 8x5xNBD            [ ]  SMARTnet Onsite 8x5x4           [ ]  SMARTnet onsite 24x7-4           [ ]  SAS
[ ]  FTS/NOS                            [ ]  TAS
</TABLE>

End Customer Name:                  Product Type:
Str:                                Original Product Purchase Order:
City:                               Serial Number:
State/Postal Code:                  END USER EXISTING SUPPORT AGREEMENT NUMBER:
Country:
ATTN:
Phone/Fax:
Product/Serial No.

<TABLE>
<S>                                     <C>                                  <C>                                   <C>
[ ]  SMARTnet 8x5xNBD                   [ ]  SMARTnet 8x5x4                  [ ]  SMARTnet 24x7x4                  [ ]  SASU
[ ]  SMARTnet Onsite 8x5xNBD            [ ]  SMARTnet Onsite 8x5x4           [ ]  SMARTnet onsite 24x7-4           [ ]  SAS
[ ]  FTS/NOS                            [ ]  TAS
</TABLE>

End Customer Name:                  Product Type:
Str:                                Original Product Purchase Order:
City:                               Serial Number:
State/Postal Code:                  END USER EXISTING SUPPORT AGREEMENT NUMBER:
Country:
ATTN:
Phone/Fax:
Product/Serial No.

<TABLE>
<S>                                     <C>                                  <C>                                   <C>
[ ]  SMARTnet 8x5xNBD                   [ ]  SMARTnet 8x5x4                  [ ]  SMARTnet 24x7x4                  [ ]  SASU
[ ]  SMARTnet Onsite 8x5xNBD            [ ]  SMARTnet Onsite 8x5x4           [ ]  SMARTnet onsite 24x7-4           [ ]  SAS
[ ]  FTS/NOS                            [ ]  TAS
</TABLE>

End Customer Name:                  Product Type:
Str:                                Original Product Purchase Order:
City:                               Serial Number:
State/Postal Code:                  END USER EXISTING SUPPORT AGREEMENT NUMBER:
Country:
ATTN:
Phone/Fax:
Product/Serial No.

                                                                   Page 15 of 17
<PAGE>

                                   APPENDIX A

              CISCO PROBLEM PRIORITIZATION AND ESCALATION GUIDELINE

To ensure that all problems are reported in a standard format, Cisco has
established the following problem priority definitions. These definitions will
assist Cisco in allocating the appropriate resources to resolve problems.
Integrator must assign a priority to all problems submitted to Cisco.

PROBLEM PRIORITY DEFINITIONS:

         Priority 1:       An existing network is down or there is a critical
                           impact to the End User's business operation. Cisco,
                           Integrator and End User will commit full-time
                           resources to resolve the situation.

         Priority 2:       Operation of an existing network is severely
                           degraded, or significant aspects of the End User's
                           business operation are being negatively impacted by
                           unacceptable network performance. Cisco, Integrator
                           and End User will commit full-time resources during
                           Standard Business Hours to resolve the situation.

         Priority 3:       Operational performance of the network is impaired
                           while most business operations remain functional.
                           Cisco, Integrator and End User are willing to commit
                           resources during Standard Business Hours to restore
                           service to satisfactory levels.

         Priority 4:       Information or assistance is required on Cisco
                           product capabilities, installation, or configuration.
                           There is clearly little or no impact to the End
                           User's business operation. Cisco, Integrator and End
                           User are willing to provide resources during Standard
                           Business Hours to provide information or assistance
                           as requested.

Cisco encourages integrator to reference this guide when Integrator-initiated
escalation is required. If Integrator does not feel that adequate forward
progress or the quality of Cisco service is satisfactory, Cisco encourages
Integrator to escalate the problem ownership to the appropriate level of Cisco
management by asking for the TAC Duty Manager.

CISCO ESCALATION GUIDELINE:

<TABLE>
<CAPTION>
ELAPSED
 TIME           PRIORITY 1               PRIORITY 2                PRIORITY 3             PRIORITY 4
---------   -------------------    --------------------       -------------------    --------------------
<S>         <C>                    <C>                        <C>                    <C>
1-Hour      Customer
            Engineering Manager
4-Hour      Technical Support      Customer Engineering
            Director               Manager
24-Hour     Vice President         Technical Support
            Customer Advocacy      Director
48-Hour     President (CEO)        Vice President
                                   Customer Advocacy
72-Hour                                                       Customer
                                                              Engineering Manager
96-Hour                            President (CEO)            Technical Support      Customer Engineering
                                                              Director               Manager
</TABLE>

Note:    Priority 1 problem escalation times are measured in calendar hours 24
         hours per day, 7 days per week. Priority 2, 3 and 4 escalation times
         correspond with Standard Business Hours.

                                                                   Page 16 of 17
<PAGE>

         The Cisco Manager to which the problem is escalated will take ownership
         of the problem and provide the Integrator with updates. Cisco
         recommends that Integrator-initiated escalation begin at the Customer
         Engineering Manager level and proceed upward using the escalation
         guideline shown above for reference. This will allow those most closely
         associated with the support resources to correct any service problems
         quickly.

ACCESSING TAC:

North America, South America:      +1-800-553-2447 (within the United States)
                                   +1-408-526-7209
Europe, Middle East, Africa:       +32-2-778-4242
Asia Pacific:                      +1-800-805-227 (within Australia)
           +61-2-9935-4107

                                                                   Page 17 of 17

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