Document:

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                                                                   Exhibit 10.07

                              EMPLOYMENT AGREEMENT

      THIS AGREEMENT is entered into effective the 1st day of January, 1999,
between West TeleServices Corporation a Delaware corporation ("Employer") and
MICHAEL A. MICEK ("Employee").

                                    RECITALS

      A. WHEREAS, Employer and Employee have agreed to certain terms and
conditions of employment between the parties; and

      B. WHEREAS, the parties desire to enter into this Agreement to memorialize
the terms and conditions of the employment relationship and any prior and
existing employment agreement(s) between the parties.

      NOW THEREFORE, the parties agree as follows;

      1. Employment. Employer agrees to employ Employee in his capacity as
EXECUTIVE VICE PRESIDENT - FINANCE, CHIEF FINANCIAL OFFICER & TREASURER of
Employer. Employer may also direct Employee to perform such duties for other
entities which now are, or in the future may be, affiliated with Employer (the
"Affiliates"), subject to the limitation that Employee's total time commitment
shall be consistent with that normally expected of similarly situated executive
level employees. Employee shall serve Employer and the Affiliates faithfully,
diligently and to the best of his ability. Employee agrees during the term of
this Agreement to devote his best efforts, attention, energy and skill to the
performance of his employment and/or consulting duties and to furthering the
interest of Employer and the Affiliates.

      2. Term of Employment. Employee's employment under this Agreement shall
commence effective the 1st day of January, 1999, and shall continue for a period
of two years unless terminated or renewed under the provisions of Paragraph 6
below.

      (a)   Unless terminated pursuant to paragraph 6(a), the term of employment
            shall be extended by one year at the end of each successive year so
            that at the beginning of each successive year the term of this
            Agreement will be two years.

      3. Compensation. Employer shall pay Employee as set forth in Exhibit A
attached hereto and incorporated herein as is fully set forth in this paragraph.
Employee may receive additional discretionary bonuses as determined by the Board
of Directors of Employer in its sole discretion provided nothing contained
herein shall be construed as a commitment by the corporation to declare or pay
any such bonuses.

      4. Benefits. In addition to the compensation provided for in Paragraph 3
above, Employer will provide Employee with employment benefits commensurate to
those received by other executive level employees of Employer during the term of
this Agreement.

      5. Other Activities. Employee shall devote substantially all of his
working time and efforts during the Company's normal business hours to the
business and affairs of the Company and to the duties and responsibilities
assigned to him pursuant to this Agreement. Employee may devote a reasonable
amount of his time to civic, community or charitable activities. Employee in all
events shall be free to invest his assets in such manner as will not require any
substantial services by Employee in the conduct of the businesses or affairs of
the entities or in the management of the assets in which such investments are
made.

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      6. Term and Termination. The termination of this Agreement shall be
governed by the following:

      (a)   The term of this Agreement shall be for the period set out in
            paragraph 2 unless earlier terminated in one of the following ways:

            (1)   Death. This Agreement shall immediately terminate upon the
                  death of Employee.

            (2)   For Cause. The Employer, upon written notice to Employee, may
                  terminate the employment of Employee at any time for "cause."
                  For purposes of this paragraph, "cause" shall be deemed to
                  exist if, and only if, the CEO and COO of Employer, in good
                  faith, determine that Employee has engaged, during the
                  performance of his duties hereunder, in significant objective
                  acts or omissions constituting dishonesty, willful misconduct
                  or gross negligence relating to the business of Employer.

            (3)   Without Cause. The Employer, upon written notice to Employee,
                  may terminate the employment of Employee at any time without
                  cause.

            (4)   Resignation. Employee, upon written notice to Employer, may
                  resign from the employment of Employer at any time.

      (b)   Accrued Compensation on Termination. In the event of termination of
            the Agreement, Employee shall be entitled to receive:

            (1)   salary earned prior to and including the date of termination;

            (2)   any bonus earned as of the end of the month immediately
                  preceding the date of termination; and

            (3)   all benefits, if any, which have vested as of the date of
                  termination.

      7. Consulting.

      (a)   In the event of termination of employment pursuant to paragraph
            6(a)(3) or 6(a)(4) above, Employer and Employee agree that Employee
            shall, for a minimum period of twenty-four (24) months from the date
            of termination serve as a consultant to Employer.

      (b)   In the event of termination pursuant to paragraph 6(a)(2), Employer
            and Employee agree that Employer may, at its sole option, elect to
            retain the services of Employee as a consultant for a period of
            twenty-four (24) months from the date of termination and that
            Employee will serve as a consultant to Employer if Employer so
            elects.

      c)    During any period of consulting, Employee shall be acting as an
            independent contractor. As part of the consulting services, Employee
            agrees to provide certain services to Employer, including, but not
            limited to, the following:

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            (1)   oral and written information with reference to continuing
                  programs and new programs which were developed or under
                  development under the supervision of Employee;

            (2)   meeting with officers and managers of Employer to discuss and
                  review programs and to make recommendations;

            (3)   analysis, opinion and information regarding the effectiveness
                  and public acceptance of their programs.

      d)    During the consulting period, Employee shall continue to receive, as
            compensation for his consulting, the annualized salary set forth in
            Exhibit A. No bonus of any kind will be paid during any period of
            consulting.

      e)    Employee hereby agrees that during any period of consulting, he will
            devote his full attention, energy and skill to the performance of
            his duties and to furthering the interest of Employer and the
            affiliates, which shall include, and Employee acknowledges a
            fiduciary duty and obligation to Employer. Employee acknowledges
            that this prohibition includes, but is not necessarily limited to, a
            preclusion from any other employment or consulting by Employee
            during the consulting period except pursuant to paragraph 7(f)
            hereafter.

      f)    During the term of this Agreement, including any period of
            consulting, Employee shall not, singly, jointly, or as a member,
            employer or agent of any partnership, or as an officer, agent,
            employee, director, stockholder or investor of any other corporation
            or entity, or in any other capacity, engage in any business
            endeavors of any kind or nature whatsoever, other than those of
            Employer or its Affiliates without the express written consent of
            Employer, provided, however, that Employee may own stock in a
            publicly traded corporation. Employee agrees that Employer may in
            its sole discretion give or withhold its consent and understands
            that Employer's consent will not be unreasonably withheld if the
            following conditions are met:

            (1)   Employee's intended employment will not interfere in
                  Employer's opinion with Employee's duties and obligations as a
                  consultant, including the fiduciary duty assumed hereunder;
                  and

            (2)   Employee's intended employment or activity would not, in the
                  opinion of Employer, place Employee in a situation where
                  confidential information of Employer or its Affiliates known
                  to Employee may benefit Employee's new employer; and

            (3)   Employee's new employment will not, in Employer's opinion,
                  result, directly or indirectly, in competition with Employer
                  or its Affiliates, then or in the future.

      g)    Notwithstanding any provisions in this Agreement to the contrary,
            the provisions of paragraph 7 shall survive the termination of this
            Agreement.

      h)    Employer shall reimburse Employee for all reasonable expenses
            incurred by Employee in furtherance of his consulting duties

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            pursuant to this Agreement provided the expenses are pre-approved by
            Employer.

      i)    Benefits During Consulting Period. Employee and his dependents shall
            be entitled to continue their participation in all benefit plans in
            effect on the date of Employee's termination from employment during
            the period of consulting, under the same terms and conditions and at
            the same net cost to Employee as when employed by Employer unless
            Employee accepts new employment during the consulting term in
            accordance with paragraph 7 above, in which event all benefits will
            cease, at Employer's option, when the new employment is accepted by
            Employee.

      8. Confidential Information. In the course of Employee's employment,
Employee will be provided with certain information, technical data and know-how
regarding the business of Employer and its Affiliates and their products, all of
which is confidential (hereinafter referred to as "Confidential Information").
Employee agrees to receive, hold and treat all confidential information received
from Employer and its Affiliates as confidential and secret and agrees to
protect the secrecy of said Confidential Information. Employee agrees that the
Confidential Information will be disclosed only to those persons who are
required to have such knowledge in connection with their work for Employer and
that such Confidential Information will not be disclosed to others without the
prior written consent of the Employer. The provisions hereof shall not be
applicable to: (a) information which at the time of disclosure to Employee is a
matter of public knowledge; or (b) information which, after disclosure to
Employee, becomes public knowledge other than through a breach of this
Agreement. Unless the Confidential Information shall be of the type herein
before set forth, Employee shall not use such Confidential Information for his
own benefit or for a third party's or parties' benefit at any time. Upon
termination of employment, Employee will return all books, records and other
materials provided to or acquired by Employee during the course of employment
which relate in any way to Employer or its business. The obligations imposed
upon Employee by this paragraph shall survive the expiration or termination of
this Agreement.

      9. Covenant Not to Compete. Notwithstanding any other provision of this
Agreement to the contrary, Employee covenants and agrees that for the period of
two (2) years following termination of his employment with Employer for any
reason he will not:

      a)    directly or indirectly, for himself, or as agent of, or on behalf
            of, or in connection with, any person, firm, association or
            corporation, engage in any business competing directly for the
            customers, prospective customers or accounts of the Employer or any
            of its Affiliates with whom Employee had contact or about whom
            Employee learned during the course of his employment with Employer
            and during the one (1) year immediately preceding the end of his
            employment.

      b)    induce or attempt to induce any person employed by Employer or any
            of its Affiliates, in any capacity, at the time of the termination
            of Employee's service with Employer, to leave his employment, agency
            directorship or office with Employer or the Affiliate.

      c)    induce or attempt to induce any customer of Employer or any of its
            Affiliates to terminate or change in any way its business
            relationship with Employer or the Affiliate.

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      Employee agrees the knowledge and information gained by him in the
performance of his duties would be valuable to those who are now, or might
become, competitors of the Employer or its Affiliates and that the business of
Employer and its Affiliates by its nature, covers at least the entire United
States of America and Canada. In the event these covenants not to compete are
held, in any respect, to be an unreasonable restriction upon the Employee, the
Court so holding may reduce the territory, or time, to which it pertains or
otherwise reasonably modify the covenant to the extent necessary to render this
covenant enforceable by said Court for the reasonable protection of Employer and
its Affiliates. The obligations imposed upon Employee by this paragraph are
severable from, and shall survive the expiration or termination of, this
Agreement.

      10. Developments.

      a)    Employee will make full and prompt disclosure to Employer of all
            inventions, improvements, discoveries, methods, developments,
            software and works of authorship, whether patentable or not, which
            are created, made, conceived, reduced to practice by Employee or
            under his direction or jointly with others during his employment by
            Employer, whether or not during normal working hours or on the
            premises of Employer which relate to the business of Employer as
            conducted from time to time (all of which are collectively referred
            to in this Agreement as "Developments").

      b)    Employee agrees to assign, and does hereby assign, to Employer (or
            any person or entity designated by Employer) all of his right, title
            and interest in and to all Developments and all related patents,
            patent applications, copyrights and copyright applications.

      c)    Employee agrees to cooperate fully with Employer, both during and
            after his employment with Employer, with respect to the procurement,
            maintenance and enforcement of copyrights and patents (both in the
            United States and foreign countries) relating to Developments.
            Employee shall sign all papers, including, without limitation,
            copyright applications, patent applications, declarations, oaths,
            formal assignments, assignment or priority rights, and powers of
            attorney, which Employer may deem necessary or desirable in order to
            protect its rights and interest in any Developments.

      11. Injunction and Other Relief. Both parties hereto recognize that the
services to be rendered under this Agreement by Employee are special, unique and
of extraordinary character, and that in the event of the breach of Employee of
the terms and conditions of this Agreement to be performed by him, or in the
event Employee performs services for any person, firm or corporation engaged in
the competing line of business with Employer as provided in Paragraph 9, or if
Employee shall breach the provisions of this Agreement with respect to
Confidential Information or consulting services, then Employer shall be
entitled, if it so elects, in addition to all other remedies available to it
under this Agreement or at law or in equity to affirmative injunctive relief.

      12. Severability. In the event that any of the provisions of this
Agreement shall be held invalid or unenforceable by any court of competent
jurisdiction, such invalidity or unenforceability shall not affect the remainder
of this Agreement and same shall be construed as if such invalid or
unenforceable provisions had never been a part hereof. In the event any court
would invalidate or fail to enforce any provision of Paragraph 7 and or
Paragraph 9 of this Agreement, Employee shall return any sums paid to Employee

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by Employer pursuant to the consulting provision in paragraph 7 hereof.

      13. Governing Law. This Agreement shall be governed by the laws of the
State of Nebraska.

      14. Entire Agreement. This Agreement constitutes the entire agreement
between the parties respecting the employment of Employee by Employer and
supersedes all prior understandings, arrangements and agreements, whether oral
or written, including without limitation, any existing employment agreement, and
may not be amended except by a writing signed by the parties hereto.

      15. Notice. Notices to Employer under this Agreement shall be in writing
and sent by registered mail, return receipt requested, at the following address;

            President and CEO
            West TeleServices Corporation
            11808 Miracle Hills Drive
            Omaha, Nebraska 68154

      16. Miscellaneous. Employee acknowledges that:

      a)    He has consulted with or had an opportunity to consult with an
            attorney of Employee's choosing regarding this Agreement.

      b)    He will receive substantial and adequate consideration for his
            obligations under this Agreement.

      c)    He believes the obligations, terms and conditions hereof are
            reasonable and necessary for the protectable interests of Employer
            and are enforceable.

      d)    This Agreement contains restrictions on his post-employment
            activities.

      IN WITNESS WHEREOF, Employer has, by its appropriate officers, executed
this Agreement and Employee has executed this Agreement as of the day and year
first above written.

                                          WEST TELESERVICES CORPORATION,
                                          Employer

                                          By: /s/ Thomas B. Barker
                                             -----------------------------------
                                          Its: President/CEO
                                              ----------------------------------

                                          /s/ Michael A. Micek
                                          --------------------------------------
                                              Michael A. Micek
                                          ---------------------------,Employee

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                          WEST TELESERVICES CORPORATION

                                   MEMORANDUM
                                   ----------

To:      Mike Micek

From:    Tom Barker

Date:    December 11, 2000

Re:      2001 Compensation Plan - Exhibit A

The compensation plan for 2001 while you are employed as Chief Financial Officer
for West TeleServices Corporation is being revised as indicated below:

1.   Your base salary will be $225,000.00.  Should you elect to voluntarily
     terminate your employment, you will be compensated for your services
     through the date of your actual termination per your Employment Agreement.
     This will be reviewed on an annual basis and revised, if necessary in
     accordance with the consumer price index.

2.   Effective January 1, 2001, you will be eligible to receive a performance
     bonus based on year-to-date growth of profits over the same period of the
     prior year.  This bonus will be calculated by multiplying the year-to-date
     growth in profits for each quarter by the corresponding profit growth
     participation factor from the table below, minus bonus paid year-to-date
     for the respective calendar year.

<TABLE>
<CAPTION>
     Profit Growth             Profit Growth Participation Factor
     ------------------------  ----------------------------------
     <S>                       <C>
      0% - 19.99%                            .0075
     20% - 24.99%                            .0085
     25% - 29.99%                            .0095
     30%+                                    .0105
</TABLE>

     Please note that a negative year-to-date profit calculations at the end of
     any given quarter will result in "loss carry forward" to be applied to the
     next quarterly year-to-date calculation.  All bonuses will be paid within
     thirty (30) days of the end of the quarter.

3.   For the purposes of this Exhibit A, profit shall be defined as pre-tax
     profit growth of the Company on a consolidated basis.

4.   At the discretion of management, you may receive an additional bonus based
     on the Companies' and your individual performance.

5.   Your Compensation Plan for the year 2002 will be presented no later than
     December 1, 2001.

6.   The benefit plans, as referenced in Section 7(i), shall include insurance
     plans based upon eligibility pursuant to the plans. If the insurance plans
     do not provide for continued participation, the continuation of benefits
     shall be pursuant to COBRA. In the event Employee's benefits continue
     pursuant to COBRA and Employee accepts new employment during the consulting
     term, Employee may continue benefits thereafter to the extent allowed under
     COBRA. In no event shall benefits plans include the 401K Plan or the 1996
     Stock Incentive Plan.

                                /s/ Mike Micek
                             --------------------
                             Employee - Mike Micek

                                      7<PAGE>

                                                                   EXHIBIT 10.12

                             EMPLOYMENT AGREEMENT

        THIS AGREEMENT is entered into effective the 1st day of January, 1999,
between West TeleServices Corporation, a Delaware corporation ("Employer"), and
NANCEE R. BERGER ("Employee").

                                   RECITALS

        A. WHEREAS, Employer and Employee have agreed to certain terms and
conditions of employment between the parties; and

        B. WHEREAS, the parties desire to enter into this Agreement to
memorialize the terms and conditions of the employment relationship and any
prior and existing employment agreement(s) between the parties.

        NOW THEREFORE, the parties agree as follows:

        1. Employment. Employer agrees to employ Employee in her capacity as
CHIEF OPERATING OFFICER of Employer. Employer may also direct Employee to
perform such duties for other entities which now are, or in the future may be,
affiliated with Employer (the "Affiliates"), subject to the limitation that
Employee's total time commitment shall be consistent with that normally expected
of similarly situated executive level employees. Employee shall serve Employer
and the Affiliates faithfully, diligently and to the best of her ability.
Employee agrees during the term of this Agreement to devote her best efforts,
attention, energy and skill to the performance of her employment and/or
consulting duties and to furthering the interest of Employer and the Affiliates.

        2. Term of Employment. Employee's employment under this Agreement shall
commence effective the 1st day of January, 1999, and shall continue for a period
of two years unless terminated or renewed under the provisions of Paragraph 6
below.

        (a)   Unless terminated pursuant to paragraph 6(a), the term of the
              employment shall be extended by one year at the end of each
              successive year so that at the beginning of each successive year
              the term of this Agreement will be two years .

        3. Compensation. Employer shall pay Employee as set forth in Exhibit A
attached hereto and incorporated herein as is fully set forth in this paragraph.
Employee may receive additional discretionary bonuses as determined by the Board
of Directors of Employer in its sole discretion provided nothing contained
herein shall be construed as a commitment by the corporation to declare or pay
any such bonuses.

        4. Benefits. In addition to the compensation provided for in Paragraph 3
above, Employer will provide Employee with employment benefits commensurate to
those received by other executive level employees of Employer during the term of
this Agreement.

<PAGE>

        5. Other Activities. Employee shall devote substantially all of her
working time and efforts during the Company's normal business hours to the
business and affairs of the Company and to the duties and responsibilities
assigned to her pursuant to this Agreement. Employee may devote a reasonable
amount of her time to civic, community or charitable activities. Employee in all
events shall be free to invest her assets in such manner as will not require any
substantial services by Employee in the conduct of the businesses or affairs of
the entities or in the management of the assets in which such investments are
made.

        6. Term and Termination. The termination of this Agreement shall be
governed by the following:

        (a)   The term of this Agreement shall be for the period set out in
              paragraph 2 unless earlier terminated in one of the following
              ways:

              (1)   Death. This Agreement shall immediately terminate upon the
                    death of Employee.

              (2)   For Cause. The Employer, upon written notice to Employee,
                    may terminate the employment of Employee at any time for
                    "cause." For purposes of this paragraph, "cause" shall be
                    deemed to exist if, and only if, the CEO of Employer, in
                    good faith, determine that Employee has engaged, during the
                    performance of her duties hereunder, in significant
                    objective acts or omissions constituting dishonesty, willful
                    misconduct or gross negligence relating to the business of
                    Employer.

              (3)   Without Cause. The Employer, upon written notice to
                    Employee, may terminate the employment of Employee at any
                    time without cause.

              (4)   Resignation. Employee, upon written notice to Employee, may
                    resign from the employment of Employer at any time.

        (b)   Accrued Compensation on Termination. In the event of termination
              of the Agreement, Employee shall be entitled to receive:

              (1)   salary earned prior to and including the date of
                    termination;

              (2)   any bonus earned as of the end of the month immediately
                    preceding the date of termination; and

              (3)   all benefits, if any, which have vested as of the date of
                    termination.

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<PAGE>

        7. Consulting.

        (a)   In the event of termination of employment pursuant to paragraph
              6(a)(3) or 6(a)(4) above, Employer and Employee agree that
              Employee shall, for a minimum period of twenty-four (24) months
              from the date of termination serve as a consultant to Employer.

        (b)   In the event of termination pursuant to paragraph 6(a)(2),
              Employer and Employee agree that Employer may, at its sole option,
              elect to retain the services of Employee as a consultant for a
              period of twenty-four (24) months from the date of termination and
              that Employee will serve as a consultant to Employer if Employer
              so elects.

        (c)   During any period of consulting, Employee shall be acting as an
              independent contractor. As part of the consulting services,
              Employee agrees to provide certain services to Employer,
              including, but not limited to, the following:

              (1)   oral and written information with reference to continuing
                    programs and new programs which were developed or under
                    development under the supervision of Employee;

              (2)   meeting with officers and managers of Employer to discuss
                    and review programs and to make recommendations;

              (3)   analysis, opinion and information regarding the
                    effectiveness and public acceptance of their programs.

        (d)   During the consulting period, Employee shall continue to receive,
              as compensation for her consulting the annualized salary set forth
              in Exhibit A. No bonus of any kind will be paid during any period
              of consulting.

        (e)   Employee hereby agrees that during any period of consulting, he
              will devote her full attention, energy and skill to the
              performance of her duties and to furthering the interest of
              Employer and the affiliates, which shall include, and Employee
              acknowledges a fiduciary duty and obligation to Employer. Employee
              acknowledges that this prohibition includes, but is not
              necessarily limited to, a preclusion from any other employment or
              consulting by Employee during the consulting period except
              pursuant to paragraph 7(f) hereafter.

        (f)   During the term of this Agreement, including any period of
              consulting, Employee shall not, singly, jointly, or as a member,
              employer or agent of any partnership, or as an officer, agent,
              employee, director, stockholder or investor of any other
              corporation or entity, or in any other capacity, engage in any
              business endeavors of any kind or nature whatsoever, other than
              those of Employer or its Affiliates without the express written
              consent of Employer, provided, however, that Employee may own
              stock in a publicly traded corporation. Employee agrees that

                                       3

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              Employer may in its sole discretion give or withhold its consent
              and understands that Employer's consent will not be unreasonably
              withheld if the following conditions are met:

              (1)   Employee's intended employment will not interfere in
                    Employer's opinion with Employee's duting and obligations as
                    a consultant, including the fiduciary duty assumed
                    hereunder; and

              (2)   Employee's intended employment or activity would not, in the
                    opinion of Employer, place Employee in a situation where
                    confidential information of Employer or its Affiliates known
                    to Employee may benefit Employee's new employer; and

              (3)   Employee's new employment will not, in Employer's opinion,
                    result, directly or indirectly, in competition with Employer
                    or its Affiliates, then or in the future,

        (g)   Notwithstanding any provisions in this Agreement to the contrary,
              the provisions of paragraph 7 shall survive the termination of
              this Agreement.

        (h)   Employer shall reimburse Employee for all reasonable expenses
              incurred by Employee in furtherance of her consulting duties
              pursuant to this Agreement provided the expenses are pre-approved
              by Employer.

        (i)   Benefits During Consulting Period. Employee and her dependents
              shall be entitled to continue their participation in all benefit
              plans in effect on the date of Employee's termination from
              employment during the period of consulting, under the same terms
              and conditions and at the same net cost to Employee as when
              employed by Employer unless Employee accepts new employment during
              the consulting term in accordance with paragraph 7 above, in which
              event all benefits will cease, at Employer's option, when the new
              employment is accepted by Employee.

        8. Confidential Information. In the course of Employee's employment,
Employee will be provided with certain information, technical data and know-how
regarding the business of Employer and its Affiliates and their products, all of
which is confidential (hereinafter referred to as "Confidential Information").
Employee agrees to receive, hold and treat all confidential information received
from Employer and its Affiliates as confidential and secret and agrees to
protect the secrecy of said Confidential Information. Employee agrees that the
Confidential Information will be disclosed only to those persons who are
required to have such knowledge in connection with their work for Employer and
that such Confidential Information will not be disclosed to others without the
prior written consent of the Employer. The provisions hereof shall not be
applicable to: (a) information which at the time of disclosure to Employee is a
matter of public knowledge; or (b) information which, after disclosure to
Employee, becomes public knowledge other than through a breach of this
Agreement. Unless the Confidential

                                       4
<PAGE>

Information shall be of the type herein before set forth, Employee shall not use
such Confidential Information for her own benefit or for a third party's or
parties' benefit at any time. Upon termination of employment, Employee will
return all books, records and other materials provided to or acquired by
Employee during the course of employment which relate in any way to Employer or
its business. The obligations imposed upon Employee by this paragraph shall
survive the expiration or termination of this Agreement.

        9. Covenant Not to Compete.  Notwithstanding any other provision of this
Agreement to the contrary, Employee covenants and agrees that for the period of
two (2) years following termination of her employment with Employer for any
reason she will not:

        (a)   directly or indirectly, for herself, or as agent of, or on behalf
              of, or in connection with, any person, firm, association or
              corporation, engage in any business competing directly for the
              customers, prospective customers or accounts of the Employer or
              any of its Affiliates with whom Employee had contact or about whom
              Employee learned during the course of her employment with Employer
              and during the one (1) year immediately preceding the end of her
              employment.

        (b)   induce or attempt to induce any person employed by Employer or any
              of its Affiliates, in any capacity, at the time of the termination
              of Employee's service with Employer, to leave her employment,
              agency directorship or office with Employer or the Affiliate.

        (c)   induce or attempt to induce any customer of Employer or any of its
              Affiliates to terminate or change in any way its business
              relationship with Employer or the Affiliate.

        Employee agrees the knowledge and information gained by her in the
performance of her duties would be valuable to those who are now, or might
become, competitors of the Employer or its Affiliates and that the business of
Employer and its Affiliates by its nature, covers at least the entire United
States of America and Canada. In the event these covenants not to compete are
held, in any respect, to be an unreasonable restriction upon the Employee, the
Court so holding may reduce the territory, or time, to which it pertains or
otherwise reasonably modify the covenant to the extent necessary to render this
covenant enforceable by said Court for the reasonable protection of Employer and
its Affiliate. The obligations imposed upon Employee by this paragraph are
severable from, and shall survive the expiration or termination of, this
Agreement.

        10. Developments

        (a)   Employee will make full and prompt disclosure to Employer of all
inventions, improvements, discoveries, methods, developments, software and works
of authorship, whether patentable or not, which are created, made, conceived,
reduced to practice by Employee or under her direction or jointly with others
during her employment by Employer, whether or not during normal working

                                       5
<PAGE>

              hours or on the premises or Employer which relate to the business
              of Employer as conducted from time to time (all of which are
              collectively referred to in this Agreement as "Developments").

        (b)   Employee agrees to assign, and does hereby assign, to Employer (or
              any person or entity designated by Employer) all of her right,
              title and interest in and to all Developments and all related
              patents, patent applications, copyrights and copyright
              applications.

        (c)   Employee agrees to cooperate fully with Employer, both during and
              after her employment with Employer, with respect to the
              procurement, maintenance and enforcement of copyrights and patents
              (both in the United States and foreign countries) relating to
              Developments. Employee shall sign papers, including, without
              limitation, copyright applications, patent applications,
              declarations, oaths, formal assignments, assignment or priority
              rights, and powers of attorney, which Employer may deem necessary
              or desirable in order to protect its rights and interest in any
              Developments.

        11. Injunction and Other Relief. Both parties hereto recognize that the
services to be rendered under this Agreement by Employee are special, unique and
of extraordinary character, and that in the event of the breach of Employee of
the terms and conditions of this Agreement to be performed by her, or in the
event Employee performs services for any person, firm or corporation engaged in
the competing line of business with Employer as provided in Paragraph 9, or if
Employee shall breach the provisions of this Agreement with respect to
Confidential Information or consulting services, then Employer shall be
entitled, if it so elects, in addition to all other remedies available to it
under this Agreement or at law or in equity to affirmative injunctive relief.

        12. Severability. In the event that any of the provisions of this
Agreement shall be held invalid or unenforceable by any court of competent
jurisdiction, such invalidity or unenforceability shall not affect the remainder
of this Agreement and same shall be construed as if such invalid or
unenforceable provisions had never been a part hereof. In the event any court
would invalidate or fail to enforce any provision of Paragraph 7 and or
Paragraph 9 of this Agreement, Employee shall return any sums paid to Employee
by Employer pursuant to the consulting provision in paragraph 7 hereof.

        13. Governing Law. This Agreement shall be governed by the laws of the
State of Nebraska.

        14. Entire Agreement.  This Agreement constitutes the entire agreement
between the parties respecting the employment of Employee by Employer and
supersedes all prior understandings, arrangements and agreements, whether oral
or written, including without limitation, any existing employment agreement, and
may not be amended except by a writing signed by the parties hereto.

                                       6
<PAGE>

     15.  Notice. Notices to Employer under this Agreement shall be in writing
          -------
and sent by registered mail, return receipt requested, at the following address:

          President and CEO
          West TeleServices Corporation
          11808 Miracle Hills Drive
          Omaha, NE 68154

     16.  Miscellaneous. Employee acknowledges that:
          --------------

     a)   She has consulted with or had an opportunity to consult with an
          attorney of Employee's choosing regarding this Agreement.

     b)   She will receive substantial and adequate consideration for her
          obligations under this Agreement.

     c)   She believes the obligations, terms and conditions hereof are
          reasonable and necessary for the protectable interests of Employer
          and are enforceable.

     d)   This Agreement contains restrictions on her post-employment
          activities.

     IN WITNESS WHEREOF, Employer has, by its appropriate officers, executed
this Agreement and Employee has executed this Agreement as of the day and year
first above written.

                                     WEST TELESERVICES CORPORATION,
                                     Employer

                                     By:  /s/ Tom Barker
                                          ---------------------------

                                     Its: President/CEO
                                          ---------------------------

                                          ---------------------------

                                          /s/ Nancee Berger
                                          ---------------------------
                                               Employee

                                       7
<PAGE>

                         WEST TELESERVICES CORPORATION

                                   MEMORANDUM
                                   ----------

To:      Nancee Berger

From:    Tom Barker

Date:    December 11, 2000

Re:      2001 Compensation Plan - Exhibit A

The compensation plan for 2001 while you are employed as Chief Operating Officer
for West TeleServices Corporation is being revised as indicated below:

1.   Your base salary will be $290,000.00.  Should you elect to voluntarily
     terminate your employment, you will be compensated for your services
     through the date of your actual termination per your Employment Agreement.
     This will be reviewed on an annual basis and revised, if necessary in
     accordance with the consumer price index.

2.   Effective January 1, 2001, you will be eligible to receive a performance
     bonus based on year-to-date growth of profits over the same period of the
     prior year.  This bonus will be calculated by multiplying the year-to-date
     growth in profits for each quarter by the corresponding profit growth
     participation factor from the table below, minus bonus paid year-to-date
     for the respective calendar year.

<TABLE>
<CAPTION>
     Profit Growth             Profit Growth Participation Factor
     ------------------------  ----------------------------------
     <S>                       <C>
      0% - 14.99%                                0
     15% - 19.99%                             .013
     20% - 24.99%                             .014
     25% - 29.99%                             .015
     30%+                                     .016
</TABLE>

     Please note that a negative year-to-date profit calculations at the end of
     any given quarter will result in "loss carry forward" to be applied to the
     next quarterly year-to-date calculation.  All bonuses will be paid within
     thirty (30) days of the end of the quarter.

3.   For the purposes of this Exhibit A, profit shall be defined as pre-tax
     profit growth of the Company on a consolidated basis.

4.   At the discretion of management, you may receive an additional bonus based
     on the Companies' and your individual performance.

5.   Your Compensation Plan for the year 2002 will be presented no later than
     December 1, 2001.

6.   The benefit plans, as referenced in Section 7(i), shall include insurance
     plans based upon eligibility pursuant to the plans. If the insurance plans
     do not provide for continued participation, the continuation of benefits
     shall be pursuant to COBRA. In the event Employee's benefits continue
     pursuant to COBRA and Employee accepts new employment during the consulting
     term, Employee may continue benefits thereafter to the extent allowed under
     COBRA. In no event shall benefits plans include the 401K Plan or the 1996
     Stock Incentive Plan.

                              /s/ Nancee Berger
                           ------------------------
                           Employee - Nancee Berger

                                       8

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