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                                                                   EXHIBIT 10.37

                            DALEEN TECHNOLOGIES, INC.
                               AMENDED & RESTATED
                            1999 STOCK INCENTIVE PLAN

                                   SECTION 1.
                                     PURPOSE

         The purpose of this Plan is to promote the interests of the Company by
providing the opportunity to purchase Shares or to receive compensation which is
based upon appreciation in the value of Shares to Employees and Key Persons in
order to attract and retain Employees and Key Persons by providing an incentive
to work to increase the value of Shares and a stake in the future of the Company
which corresponds to the stake of each of the Company's shareholders. The Plan
provides for the grant of Incentive Stock Options, Non-Qualified Stock Options,
Restricted Stock Awards and Stock Appreciation Rights to aid the Company in
obtaining these goals. This amended and restated plan supercedes and replaces in
its entirety the Daleen Technologies, Inc. Amended & Restated Stock Incentive
Plan previously adopted by the Board.

                                   SECTION 2.
                                   DEFINITIONS

         Each term set forth in this Section shall have the meaning set forth
opposite such term for purposes of this Plan and, for purposes of such
definitions, the singular shall include the plural and the plural shall include
the singular, and reference to one gender shall include the other gender.

         2.1      BOARD means the Board of Directors of the Company.

         2.2      CODE means the Internal Revenue Code of 1986, as amended.

         2.3      COMMITTEE means the Compensation Committee of the Board.

         2.4      COMMON STOCK means the common stock of the Company.

         2.5      COMPANY means Daleen Technologies, Inc., a Delaware
corporation, and any successor to such organization.

         2.6      DIRECTOR means a member of the Board.

         2.7      EMPLOYEE means an employee of the Company, a Subsidiary or a
Parent.

         2.8      EXCHANGE ACT means the Securities Exchange Act of 1934, as
amended.

         2.9      EXERCISE PRICE means the price which shall be paid to purchase
one (1) Share upon the exercise of an Option granted under this Plan.

         2.10     FAIR MARKET VALUE of each Share on any date shall mean the
following:

                  (a) Stock Listed and Shares Traded. If Shares are listed and
traded on a national securities exchange (as such term is defined by the 1934
Act) or on The Nasdaq National Market on the date of determination, the Fair
Market Value per share shall be the closing price of a Share on said national
securities exchange or The Nasdaq National Market on the date of determination.
If the Shares are traded in the over-the-counter market, the Fair Market Value
per Share shall be the average of the closing bid and asked prices on the date
of determination.

                  (b) Stock Listed But No Shares Traded. If the Shares are
listed on a national securities exchange or on The Nasdaq National Market but no
Shares are traded on the date of determination but there were shares traded on
dates within a reasonable period before the date of determination, the Fair
Market Value shall be the closing price of the Shares on the most recent date
before the date of determination. If the Shares

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are regularly traded in the over-the-counter market but no Shares are traded on
the date of determination (or if records of such trades are unavailable or
burdensome to obtain) but there were Shares traded on dated with a reasonable
period before the date of determination the Fair Market Value shall be the
average of the closing bid and asked prices of the Common Stock on the most
recent date before the date of determination.

                  (c) Stock Not Listed. If the Shares are not listed on a
national securities exchange or The Nasdaq National Market and are not regularly
traded in the over-the-counter market, then the Committee shall determine the
Fair Market Value of the Shares from all relevant available facts, which may
include the average of the closing bid and ask prices reflected in the
over-the-counter market on a date within a reasonable period either before or
after the date of determination or opinions of independent experts as to value
and may take into account any recent sales and purchases of such Shares to the
extent they are representative.

The Committee's determination of Fair Market Value, which shall be made pursuant
to the foregoing provisions, shall be final and binding for all purposes of this
Plan.

         2.11 INSIDER means an individual who is, on the relevant date, an
officer, director or ten percent (10%) beneficial owner of any class of the
Company's equity securities that is registered pursuant to Section 12 of the
Exchange Act, all as defined under Section 16 of the Exchange Act.

         2.12 ISO means an option granted under this Plan to purchase Shares
which is intended by the Company to satisfy the requirements of Code Section 422
as an incentive stock option.

         2.13 KEY PERSON means (i) a member of the Board who is not an Employee,
(ii) a consultant, distributor or other person who has rendered or committed to
render valuable services to the Company, a Subsidiary or a Parent, (iii) a
person who has incurred, or is willing to incur, financial risk in the form of
guaranteeing or acting as co-obligor with respect to debts or other obligations
of the Company, or (iv) a person who has extended credit to the Company. Key
Persons are not limited to individuals and, subject to the preceding definition,
may include corporations, partnerships, associations and other entities.

         2.14 NON-ISO means an option granted under this Plan to purchase Shares
which is not intended by the Company to satisfy the requirements of Code
Section 422.

         2.15 OPTION means an ISO or a Non-ISO.

         2.16 OUTSIDE DIRECTOR means a Director who is not an Employee and who
qualifies as (1) a "non-employee director" under Rule 16b-3(b)(3) under the 1934
Act, as amended from time to time, and (2) an "outside director" under Code
Section 162(m) and the regulations promulgated thereunder.

         2.17 PARENT means any corporation which is a parent of the Company
(within the meaning of Code Section 424).

         2.18 PARTICIPANT means an individual who receives a Stock Incentive
hereunder.

         2.19 PERFORMANCE-BASED EXCEPTION means the performance-based exception
from the tax deductibility limitations of Code Section 162(M).

         2.20 PLAN means the Daleen Technologies, Inc. Amended & Restated 1999
Stock Incentive Plan, as may be amended from time to time.

         2.21 SHARE means a share of the Common Stock of the Company.

         2.22 STOCK INCENTIVE means an ISO, a Non-ISO, a Restricted Stock Award
or a Stock Appreciation Right.

         2.23 STOCK INCENTIVE AGREEMENT means an agreement between the Company
and a Participant evidencing an award of a Stock Incentive.

        Daleen Technologies, Inc. Amended & Restated Stock Incentive Plan
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         2.24 SUBSIDIARY means any corporation which is a subsidiary of the
Company (within the meaning of Code Section 424(f)).

         2.25 SURRENDERED SHARES means the Shares described in Section 8.2 which
(in lieu of being purchased) are surrendered for cash or Shares, or for a
combination of cash and Shares, in accordance with Section 8.

         2.26 TEN PERCENT SHAREHOLDER means a person who owns (after taking into
account the attribution rules of Code Section 424(d)) more than ten percent
(10%) of the total combined voting power of all classes of shares of either the
Company, a Subsidiary or a Parent.

                                   SECTION 3.
                       SHARES SUBJECT TO STOCK INCENTIVES

         The total number of Shares that may be issued pursuant to Stock
Incentives under this Plan shall not exceed the number of Reserved Shares (as
calculated below). The initial number of Reserved Shares shall be 5,648,881
(five million, six hundred forty-eight thousand, eight hundred eighty one).
Commencing on January 1, 2001 and continuing on each January 1 thereafter, the
number of Reserved Shares shall be increased each year, on a cumulative basis,
by 5,000,000 Shares (or, if less, the maximum number of Shares permitted based
on the limitations set forth in the following sentence), all as adjusted
pursuant to Section 11. Notwithstanding the foregoing, in no event shall the
increase in the number of Reserved Shares from one fiscal year to the next
exceed a number of Shares that would cause the total number of Reserved Shares
to exceed 20% of the total number of Fully Diluted Shares of Common Stock (as
defined below) calculated as of 5:00 p.m., eastern time, on the immediately
preceding December 31. The term "Fully Diluted Shares of Common Stock
Outstanding" shall mean the shares of Common Stock outstanding calculated on a
fully diluted basis, including without limitation shares of Common Stock
actually outstanding plus shares of Common Stock issuable in exchange for
convertible securities and upon exercise of outstanding options and warrants,
whether or not such convertible securities, options and warrants are then vested
or otherwise convertible. Such Reserved Shares shall be reserved, to the extent
that the Company deems appropriate, from authorized but unissued Shares, and
from Shares which have been reacquired by the Company. Furthermore, any Shares
subject to a Stock Incentive which remain after the cancellation, expiration or
exchange of such Stock Incentive thereafter shall again become available for use
under this Plan, but any Surrendered Shares which remain after the surrender of
an ISO or a Non-ISO under Section 8 shall not again become available for use
under this Plan. Notwithstanding anything herein to the contrary, no Participant
may be granted Options or Stock Appreciation Rights covering an aggregate number
of Shares in excess of 500,000 (five hundred thousand) in any calendar year.

                                   SECTION 4.
                                 EFFECTIVE DATE

         The effective date of this amended and restated Plan, as documented
hereby, shall be the date it is adopted by the Board, as noted in resolutions
effectuating such adoption, provided the shareholders of the Company approve
this Plan within twelve (12) months after such effective date. If such effective
date comes before such shareholder approval, any Stock Incentives granted under
this Plan before the date of such approval automatically shall be granted
subject to such approval. The provisions of this amended and restated Plan shall
apply to all Stock Incentives granted under this Plan on and after the effective
date of this Plan. Prior versions of this Plan shall continue to govern Stock
Incentives granted under such versions.

        Daleen Technologies, Inc. Amended & Restated Stock Incentive Plan
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                                   SECTION 5.
                                 ADMINISTRATION

         5.1 GENERAL ADMINISTRATION. This Plan shall be administered by the
Board. The Board, acting in its absolute discretion, shall exercise such powers
and take such action as expressly called for under this Plan. The Board shall
have the power to interpret this Plan and, subject to the terms and provisions
of this Plan, to take such other action in the administration and operation of
the Plan as it deems equitable under the circumstances. The Board's actions
shall be binding on the Company, on each affected Employee or Key Person, and on
each other person directly or indirectly affected by such actions.

         5.2 AUTHORITY OF THE BOARD. Except as limited by law or by the Articles
of Incorporation or Bylaws of the Company, and subject to the provisions herein,
the Board shall have full power to select Employees and Key Persons who shall
participate in the Plan, to determine the sizes and types of Stock Incentives in
a manner consistent with the Plan, to determine the terms and conditions of
Stock Incentives in a manner consistent with the Plan, to construe and interpret
the Plan and any agreement or instrument entered into under the Plan, to
establish, amend or waive rules and regulations for the Plan's administration,
and to amend the terms and conditions of any outstanding Stock Incentives as
allowed under the Plan and such Stock Incentives. Further, the Board may make
all other determinations which may be necessary or advisable for the
administration of the Plan.

         5.3 DELEGATION OF AUTHORITY. The Board may delegate its authority under
the Plan, in whole or in part, to a Committee (the Compensation Committee)
appointed by the Board consisting of not less than two (2) directors. The
members of the Committee shall be appointed from time to time by, and shall
serve at the discretion of, the Board. The Committee (if appointed) shall act
according to the policies and procedures set forth in the Plan and to those
policies and procedures established by the Board, and the Committee shall have
such powers and responsibilities as are set forth by the Board. Reference to the
Board in this Plan shall specifically include reference to the Committee where
the Board has delegated its authority to the Committee, and any action by the
Committee pursuant to a delegation of authority by the Board shall be deemed an
action by the Board under the Plan. Notwithstanding the above, the Board may
assume the powers and responsibilities granted to the Committee at any time, in
whole or in part. With respect to Committee appointments and composition, only a
Committee (or a sub-committee thereof) comprised solely of two (2) or more
Outside Directors may grant Stock Incentives which will meet the
Performance-Based Exception, and only a Committee comprised solely of Outside
Directors may grant Stock Incentives to Insiders that will be exempt from
Section 16(b) of the Exchange Act.

         5.4 DECISIONS BINDING. All determinations and decisions made by the
Board (or its delegate) pursuant to the provisions of this Plan and all related
orders and resolutions of the Board shall be final, conclusive and binding on
all persons, including the Company, its stockholders, Directors, Employees, Key
Persons, Participants, and their estates and beneficiaries

                                   SECTION 6.
                                   ELIGIBILITY

         Employees and Key Persons selected by the Board shall be eligible for
the grant of Stock Incentives under this Plan, but no Employee or Key Person
shall have the right to be granted a Stock Incentive under this Plan merely as a
result of his or her status as an Employee or Key Person. Only Employees shall
be eligible to receive a grant of ISO's.

                                    SECTION 7
                            TERMS OF STOCK INCENTIVES

         7.1      TERMS AND CONDITIONS OF ALL STOCK INCENTIVES.

                  (a) The Board, in its absolute discretion, shall grant Stock
Incentives under this Plan from time to time and shall have the right to grant
new Stock Incentives in exchange for outstanding Stock Incentives. Stock
Incentives shall be granted to Employees or Key Persons selected by the Board,
and the Board shall be

        Daleen Technologies, Inc. Amended & Restated Stock Incentive Plan
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under no obligation whatsoever to grant Stock Incentives to all Employees or Key
Persons, or to grant all Stock Incentives subject to the same terms and
conditions.

                  (b) The number of Shares as to which a Stock Incentive shall
be granted shall be determined by the Board in its sole discretion, subject to
the provisions of Section 3 as to the total number of shares available for
grants under the Plan.

                  (c) Each Stock Incentive shall be evidenced by a Stock
Incentive Agreement executed by the Company and the Participant, which shall be
in such form and contain such terms and conditions as the Board in its
discretion may, subject to the provisions of the Plan, from time to time
determine.

                  (d) The date a Stock Incentive is granted shall be the date on
which the Board has approved the terms and conditions of the Stock Incentive
Agreement and has determined the recipient of the Stock Incentive and the number
of Shares covered by the Stock Incentive and has taken all such other action
necessary to complete the grant of the Stock Incentive.

         7.2 TERMS AND CONDITIONS OF OPTIONS. Each grant of an Option shall be
evidenced by a Stock Incentive Agreement which shall:

                  (a) specify whether the Option is an ISO or Non-ISO; and

                  (b) incorporate such other terms and conditions as the Board,
acting in its absolute discretion, deems consistent with the terms of this Plan,
including (without limitation) a restriction on the number of Shares subject to
the Option which first become exercisable or subject to surrender during any
calendar year.

                  In determining Employee(s) or Key Person(s) to whom an Option
shall be granted and the number of Shares to be covered by such Option, the
Board may take into account the recommendations of the Chief Executive Officer
of the Company and its other officers, the duties of the Employee or Key Person,
the present and potential contributions of the Employee or Key Person to the
success of the Company, the anticipated number of years of service remaining
before the attainment by the Employee of retirement age, and other factors
deemed relevant by the Board, in its sole discretion, in connection with
accomplishing the purpose of this Plan. An Employee or Key Person who has been
granted an Option to purchase Shares, whether under this Plan or otherwise, may
be granted one or more additional Options. If the Board grants an ISO and a
Non-ISO to an Employee on the same date, the right of the Employee to exercise
or surrender one such Option shall not be conditioned on his or her failure to
exercise or surrender the other such Option.

                  (a) Exercise Price. Subject to adjustment in accordance with
Section 11 and the other provisions of this Section, the Exercise Price shall be
as set forth in the applicable Stock Incentive Agreement. With respect to each
grant of an ISO to a Participant who is not a Ten Percent Shareholder, the
Exercise Price shall not be less than the Fair Market Value on the date the ISO
is granted. With respect to each grant of an ISO to a Participant who is a Ten
Percent Shareholder, a Ten Percent Shareholder shall not be less than one
hundred ten percent (110%) of the Fair Market Value on the date the ISO is
granted. If a Stock Incentive is a Non-ISO, the Exercise Price for each Share
shall be no less than the minimum price required by applicable state law, or by
the Company's governing instrument, or $0.01, whichever price is greater. Any
Stock Incentive intended to meet the Performance-Based Exception must be granted
with an Exercise Price equivalent to or greater than the Fair Market Value of
the Shares subject thereto.

                  (b) Option Term. Each Option granted under this Plan shall be
exercisable in whole or in part at such time or times as set forth in the
related Stock Incentive Agreement, but no Stock Incentive Agreement shall:

                           (i) make an Option exercisable before the date such
Option is granted; or

                           (ii) make an Option exercisable after the earlier of:

                                    (A) the date such Option is exercised in
full, or

        Daleen Technologies, Inc. Amended & Restated Stock Incentive Plan
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                                    (B) the date which is the tenth (10th)
anniversary of the date such Option is granted, if such Option is a Non-ISO or
an ISO granted to a non-Ten Percent Shareholder, or the date which is the fifth
(5th) anniversary of the date such Option is granted, if such Option is an ISO
granted to a Ten Percent Shareholder.

                  A Stock Incentive Agreement may provide for the exercise of an
Option after the employment of an Employee has terminated for any reason
whatsoever, including death or disability; provided, however, in no event may an
Option which is an ISO provide for the exercise of the Option later than ninety
(90) days following a termination of employment or later than one year following
a termination of employment on account of disability. The Employee's rights, if
any, upon termination of employment will be set forth in the applicable Stock
Incentive Agreement.

                  (c) Payment. Options shall be exercised by the delivery of a
written notice of exercise to the Company, setting forth the number of Shares
with respect to which the Option is to be exercised accompanied by full payment
for the Shares. Payment for shares of Stock purchased pursuant to exercise of an
Option shall be made in cash or, unless prohibited by the Stock Incentive
Agreement, by delivery to the Company of a number of Shares which have been
owned and completely paid for by the holder for at least six (6) months prior to
the date of exercise (i.e., "mature shares" for accounting purposes) having an
aggregate Fair Market Value equal to the amount to be tendered, or a combination
thereof. In addition, unless prohibited by the Stock Incentive Agreement, the
Option may be exercised through a brokerage transaction following registration
of the Company's equity securities under Section 12 of the Securities Exchange
Act of 1934 as permitted under the provisions of Regulation T applicable to
cashless exercises promulgated by the Federal Reserve Board. However,
notwithstanding the foregoing, with respect to any Option recipient who is an
Insider, a tender of shares or a cashless exercise must (1) have met the
requirements of an exemption under Rule 16b-3 promulgated under the Exchange
Act, or (2) be a subsequent transaction the terms of which were provided for in
a transaction initially meeting the requirements of an exemption under Rule
16b-3 promulgated under the Exchange Act. Unless the Stock Incentive Agreement
provides otherwise, the foregoing exercise payment methods shall be subsequent
transactions approved by the original grant of an Option. Except as provided in
subparagraph (f) below, payment shall be made at the time that the Option or any
part thereof is exercised, and no Shares shall be issued or delivered upon
exercise of an Option until full payment has been made by the Participant. The
holder of an Option, as such, shall have none of the rights of a stockholder.

                  Notwithstanding the above, and in the sole discretion of the
Board, an Option may be exercised as to a portion or all (as determined by the
Board) of the number of Shares specified in the Stock Incentive Agreement by
delivery to the Company of a promissory note, such promissory note to be
executed by the Participant and which shall include, with such other terms and
conditions as the Board shall determine, provisions in a form approved by the
Board under which: (i) the balance of the aggregate purchase price shall be
payable in equal installments over such period and shall bear interest at such
rate (which shall not be less than the prime bank loan rate as determined by the
Board) as the Board shall approve, and (ii) the Participant shall be personally
liable for payment of the unpaid principal balance and all accrued but unpaid
interest.

                  (d) Conditions to Exercise of an Option. Each Option granted
under the Plan shall be exercisable at such time or times, or upon the
occurrence of such event or events, and in such amounts, as the Board shall
specify in the Stock Incentive Agreement; provided, however, that subsequent to
the grant of an Option, the Board, at any time before complete termination of
such Option, may accelerate the time or times at which such Option may be
exercised in whole or in part. The Board may impose such restrictions on any
Shares acquired pursuant to the exercise of an Option as it may deem advisable,
including, without limitation, vesting or performance-based restrictions,
restrictions under applicable federal securities laws, under the requirements of
any stock exchange or market upon which such Shares are then listed and/or
traded, and under any blue sky or state securities laws applicable to such
Shares.

                  (e) Transferability of Options. An Option shall not be
transferable or assignable except by will or by the laws of descent and
distribution and shall be exercisable, during the Participant's lifetime, only
by the Participant, or in the event of the disability of the Participant;
provided, however, that in the event the Participant is incapacitated and unable
to exercise his or her Option, such Option may be exercised by such
Participant's legal guardian, legal representative, or other representative whom
the Board deems appropriate based on applicable facts and circumstances. The
determination of incapacity of a Participant and the determination of the
appropriate representative of the Participant who shall be able to exercise the
Option if the

        Daleen Technologies, Inc. Amended & Restated Stock Incentive Plan
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Participant is incapacitated shall be determined by the Board in its sole and
absolute discretion. Notwithstanding the foregoing, a Non-ISO may also be
transferred as a bona fide gift to one or more members of the Optionee's family
or to a trust for the benefit of one or more family members, in which case the
transferee shall be subject to all provisions of the Plan, the Stock Incentive
Agreement and the Exercise and Shareholder Agreement provided by the Company in
connection with the exercise of the Option and purchase of Shares. In the event
of such a gift, the Optionee shall promptly notify the Board of such transfer
and deliver to the Board such written documentation as the Board may in its
discretion request, including, without limitation, the written acknowledgment of
the donee that the donee is subject to the provisions of the Plan, the Stock
Incentive Agreement and the Exercise and Shareholder Agreement.

                  (f) Special Provisions for Certain Substitute Options.
Notwithstanding anything to the contrary in this Section, any Option in
substitution for a stock option previously issued by another entity, which
substitution occurs in connection with a transaction to which Code Section
424(a) is applicable, may provide for an exercise price computed in accordance
with Code Section 424(a) and the regulations thereunder and may contain such
other terms and conditions as the Board may prescribe to cause such substitute
Option to contain as nearly as possible the same terms and conditions (including
the applicable vesting and termination provisions) as those contained in the
previously issued stock option being replaced thereby.

         7.3 TERMS AND CONDITIONS OF STOCK APPRECIATION RIGHTS. A Stock
Appreciation Right may be granted in connection with all or any portion of a
previously or contemporaneously granted Option or not in connection with an
Option. A Stock Appreciation Right shall entitle the Participant to receive upon
exercise or payment the excess of: (I) the Fair Market Value of a specified
number of Shares at the time of exercise, over (II) a specified price which
shall be not less than the Exercise Price for that number of Shares in the case
of a Stock Appreciation Right granted in connection with a previously or
contemporaneously granted Option, or in the case of any other Stock Appreciation
Right not less than one hundred percent (100%) of the Fair Market Value of that
number of Shares at the time the Stock Appreciation Right was granted. A Stock
Appreciation Right granted in connection with an Option may only be exercised to
the extent that the related Option has not been exercised. The exercise of a
Stock Appreciation Right shall result in a pro rata surrender of the related
Option to the extent the Stock Appreciation Right has been exercised.

                  (a) Payment. Upon exercise or payment of a Stock Appreciation
Right, the Company shall pay to the Participant the appreciation in cash or
Shares (at the aggregate Fair Market Value on the date of payment or exercise)
as provided in the Stock Incentive Agreement or, in the absence of such
provision, as the Board may determine.

                  (b) Conditions to Exercise. Each Stock Appreciation Right
granted under the Plan shall be exercisable at such time or times, or upon the
occurrence of such event or events, and in such amounts, as the Board shall
specify in the Stock Incentive Agreement; provided, however, that subsequent to
the grant of a Stock Appreciation Right, the Board, at any time before complete
termination of such Stock Appreciation Right, may accelerate the time or times
at which such Stock Appreciation Right may be exercised in whole or in part.

                  (c) Transferability of Stock Appreciation Rights. Except as
otherwise provided in a Participant's Stock Incentive Agreement, no Stock
Appreciation Right granted under the Plan may be sold, transferred, pledged,
assigned or otherwise alienated or hypothecated, other than by will or by the
laws of descent and distribution. Further, except as otherwise provided in a
Participant's Stock Incentive Agreement, all Stock Appreciation Rights granted
to a Participant under the Plan shall be exercisable, during the Participant's
lifetime, only by the Participant; provided, however, that in the event the
Participant is incapacitated and unable to exercise his or her Stock
Appreciation Right, such Stock Appreciation Right may be exercised by such
Participant's legal guardian, legal representative, or other representative whom
the Board deems appropriate based on applicable facts and circumstances.
Notwithstanding the foregoing, a Stock Appreciation Right which is granted in
connection with the grant of a Non-ISO may be transferred, but only with the
Non-ISO and only as a bona fide gift, to one or more members of the Optionee's
family or to a trust for the benefit of one or more family members, in which
case the transferee shall be subject to all provisions of the Plan and the Stock
Incentive Agreement. In the event of such a gift, the Optionee shall promptly
notify the Board of such transfer and deliver to the Board such written
documentation as the Board may in its discretion request, including, without
limitation, the written acknowledgment of the donee that the donee is subject to
the provisions of the Plan and the Stock Incentive Agreement. The determination
of incapacity of a Participant and the determination of the appropriate
representative of the Participant shall be determined by the Board in its sole
and absolute discretion.

        Daleen Technologies, Inc. Amended & Restated Stock Incentive Plan
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         7.4 TERMS AND CONDITIONS OF RESTRICTED STOCK AWARDS. Shares awarded
pursuant to Restricted Stock Awards shall be subject to such restrictions as
determined by the Board for periods determined by the Board. Unless the
applicable Stock Incentive Agreement provides otherwise, holders of Restricted
Stock Awards shall be entitled to vote and receive dividends during the periods
of restriction to the same extent as holders of unrestricted Common Stock. The
Board shall have the power to permit, in its discretion, an acceleration of the
expiration of the applicable restriction period with respect to any part or all
of the Shares awarded to a Participant. The Board may require a cash payment
from the Participant in an amount no greater than the aggregate Fair Market
Value of the Shares awarded determined at the date of grant in exchange for the
grant of a Restricted Stock Award or may grant a Restricted Stock Award without
the requirement of a cash payment.

                                   SECTION 8.
                              SURRENDER OF OPTIONS

         8.1 GENERAL RULE. The Board, acting in its absolute discretion, may
incorporate a provision in a Stock Incentive Agreement to allow an Employee or
Key Person to surrender his or Option in whole or in part in lieu of the
exercise in whole or in part of that Option on any date that:

                  (a) the Fair Market Value of the Shares subject to such Option
exceeds Exercise Price for such Shares, and

                  (b) the Option to purchase such Shares is otherwise
exercisable.

         8.2 PROCEDURE. The surrender of an Option in whole or in part shall be
effected by the delivery of the Stock Incentive Agreement to the Board, together
with a statement signed by the Participant which specifies the number of Shares
("Surrendered Shares") as to which the Participant surrenders his or her Option
and how he or she desires payment be made for such Surrendered Shares.

         8.3 PAYMENT. A Participant in exchange for his or her Surrendered
Shares shall receive a payment in cash or in Shares, or in a combination of cash
and Shares, equal in amount on the date such surrender is effected to the excess
of the Fair Market Value of the Surrendered Shares on such date over the
Exercise Price for the Surrendered Shares. The Board, acting in its absolute
discretion, can approve or disapprove a Participant's request for payment in
whole or in part in cash and can make that payment in cash or in such
combination of cash and Shares as the Board deems appropriate. A request for
payment only in Shares shall be approved and made in Shares to the extent
payment can be made in whole shares of Shares and (at the Board's discretion) in
cash in lieu of any fractional Shares.

         8.4 RESTRICTIONS. Any Stock Incentive Agreement which incorporates a
provision to allow a Participant to surrender his or her Option in whole or in
part also shall incorporate such additional restrictions on the exercise or
surrender of such Option as the Board deems necessary to satisfy the conditions
to the exemption under Rule 16b-3 (or any successor exemption) to Section 16(b)
of the Exchange Act.

                                   SECTION 9.
                              SECURITIES REGULATION

         Each Stock Incentive Agreement may provide that, upon the receipt of
Shares as a result of the surrender or exercise of a Stock Incentive, the
Participant shall, if so requested by the Company, hold such Shares for
investment and not with a view of resale or distribution to the public and, if
so requested by the Company, shall deliver to the Company a written statement
satisfactory to the Company to that effect. Each Stock Incentive Agreement may
also provide that, if so requested by the Company, the Participant shall make a
written representation to the Company that he or she will not sell or offer to
sell any of such Shares unless a registration statement shall be in effect with
respect to such Shares under the Securities Act of 1933, as amended ("1933
Act"), and any applicable state securities law or, unless he or she shall have
furnished to the Company an opinion, in form and substance satisfactory to the
Company, of legal counsel acceptable to the Company, that such registration is
not required. Certificates representing the Shares transferred upon the exercise
or surrender of a Stock Incentive granted under this Plan may at the discretion
of the Company bear a

        Daleen Technologies, Inc. Amended & Restated Stock Incentive Plan
                                  Page 8 of 11

<PAGE>   9

legend to the effect that such Shares have not been registered under the 1933
Act or any applicable state securities law and that such Shares may not be sold
or offered for sale in the absence of an effective registration statement as to
such Shares under the 1933 Act and any applicable state securities law or an
opinion, in form and substance satisfactory to the Company, of legal counsel
acceptable to the Company, that such registration is not required.

                                   SECTION 10.
                                  LIFE OF PLAN

         No Stock Incentive shall be granted under this Plan on or after the
earlier of:

         (a) the tenth (10th) anniversary of the effective date of this Plan (as
determined under Section 4 of this Plan), in which event this Plan otherwise
thereafter shall continue in effect until all outstanding Stock Incentives have
been surrendered or exercised in full or no longer are exercisable, or

         (b) the date on which all of the Shares reserved under Section 3 of
this Plan have (as a result of the surrender or exercise of Stock Incentives
granted under this Plan) been issued or no longer are available for use under
this Plan, in which event this Plan also shall terminate on such date.

                                   SECTION 11.
                                   ADJUSTMENT

         The number of Shares reserved under Section 3 of this Plan, the limit
on the number of Shares which may be granted during a calendar year to any
individual under Section 3 of this Plan, the number of Shares subject to Stock
Incentives granted under this Plan, and the Exercise Price of any Options, shall
be adjusted by the Board in an equitable manner to reflect any change in the
capitalization of the Company, including, but not limited to, such changes as
stock dividends or stock splits. Furthermore, the Board shall have the right to
adjust (in a manner which satisfies the requirements of Code Section 424(a)) the
number of Shares reserved under Section 3, and the number of Shares subject to
Stock Incentives granted under this Plan, and the Exercise Price of any Options
in the event of any corporate transaction described in Code Section 424(a) which
provides for the substitution or assumption of such Stock Incentives. If any
adjustment under this Section creates a fractional Share or a right to acquire a
fractional Share, such fractional Share shall be disregarded, and the number of
Shares reserved under this Plan and the number subject to any Stock Incentives
granted under this Plan shall be the next lower number of Shares, rounding all
fractions downward. An adjustment made under this Section by the Board shall be
conclusive and binding on all affected persons and, further, shall not
constitute an increase in the number of Shares reserved under Section 3.

                                   SECTION 12.
                          SALE OR MERGER OF THE COMPANY

         If the Company (I) agrees to sell or transfer (a) 80% or more of its
capital stock, or (b) eighty percent (80%) or more of its assets (as reflected
on the Company's most recent audited balance sheet) and substantially all
material customer agreements, for cash or property, or for a combination of cash
and property, or (II) agrees to any merger, consolidation, reorganization,
division or other transaction in which eighty percent (80%) or more of the
issued and outstanding Shares are converted into another security or into the
right to receive securities or property, then the vesting schedule of each
outstanding Stock Incentive shall be accelerated by a period of two years, or
until such Stock Incentive is fully vested if vesting would occur within such
two year period. The foregoing acceleration of vesting schedules shall not apply
to any public offering of the Company's Common Stock in which a registration
statement covering such offering is declared effective by the Securities and
Exchange Commission.

                                   SECTION 13.
                            AMENDMENT OR TERMINATION

         This Plan may be amended by the Board from time to time to the extent
that the Board deems necessary or appropriate; provided, however, no such
amendment shall be made absent the approval of the shareholders of the Company:
(a) to increase the number of Shares reserved under Section 3, except as set

        Daleen Technologies, Inc. Amended & Restated Stock Incentive Plan
                                  Page 9 of 11

<PAGE>   10

forth in Section 11, (b) to extend the maximum life of the Plan under Section
10 or the maximum exercise period under Section 7, (c) to decrease the minimum
Exercise Price under Section 7, or (d) to change the designation of Employees or
Key Persons eligible for Stock Incentives under Section 6. The Board also (1)
may suspend the granting of Stock Incentives under this Plan at any time, (2)
may terminate this Plan at any time, and (3) may amend any outstanding Stock
Incentive previously granted under this Plan at any time (for example, to
accelerate the vesting provisions thereof or to extend the term of a Stock
Incentive); provided, however, the Board shall not have the right to modify,
amend or cancel any Stock Incentive granted under this Plan unless: (I) the
Participant consents in writing to such modification, amendment or cancellation,
(II) there is a dissolution or liquidation of the Company or a transaction
described in Section 11 or Section 12, or (III) the modification, amendment or
cancellation would not adversely affect, in any way, the rights of a Participant
owning such outstanding Stock Incentive without the written consent of such
Participant. To the extent that the material terms (within the meaning of Treas.
Reg. Section 1.162-27(e)(4)) of the Plan would be modified by the Board but
shareholders approval would not be required by the foregoing provisions of this
Section, the Board may, in its sole discretion, nonetheless determine that
approval of the shareholders of the Company is desired.

                                   SECTION 14.
                                  MISCELLANEOUS

         14.1 SHAREHOLDER RIGHTS. No Participant shall have any rights as a
shareholder of the Company as a result of the grant of a Stock Incentive to him
or to her under this Plan or his or her exercise or surrender of such Stock
Incentive pending the actual delivery of Shares subject to such Stock Incentive
to such Participant.

         14.2 NO GUARANTEE OF CONTINUED RELATIONSHIP. The grant of a Stock
Incentive to a Participant under this Plan shall not constitute a contract of
employment and shall not confer on a Participant any rights upon his or her
termination of employment or relationship with the Company in addition to those
rights, if any, expressly set forth in the Stock Incentive Agreement which
evidences his or her Stock Incentive.

         14.3 WITHHOLDING. The Company shall have the power and the right to
deduct or withhold, or require a Participant to remit to the Company as a
condition precedent for the fulfillment of any Stock Incentive, an amount
sufficient to satisfy Federal, state and local taxes, domestic or foreign,
required by law or regulation to be withheld with respect to any taxable event
arising as a result of this Plan Whenever Shares are to be issued or cash paid
to a Participant upon exercise of an Option, the Company shall have the right to
require the Participant to remit to the Company, as a condition of exercise of
the Option, an amount sufficient to satisfy federal, state and local withholding
tax requirements at the time of exercise. However, notwithstanding the
foregoing, to the extent that a Participant is an Insider, satisfaction of
withholding requirements by having the Company withhold Shares may only be made
to the extent that such withholding of Shares (1) has met the requirements of an
exemption under Rule 16b-3 promulgated under the Exchange Act, or (2) is a
subsequent transaction the terms of which were provided for in a transaction
initially meeting the requirements of an exemption under Rule 16b-3 promulgated
under the Exchange Act. Unless the Stock Incentive Agreement provides otherwise,
the withholding of shares to satisfy federal, state and local withholding tax
requirements shall be a subsequent transaction approved by the original grant of
a Stock Incentive. Notwithstanding the foregoing, in no event shall payment of
withholding taxes be made by a retention of Shares by the Company unless the
Company retains only Shares with a Fair Market Value equal to the minimum amount
of taxes required to be withheld.

         14.4 NOTIFICATION OF DISQUALIFYING DISPOSITIONS OF ISO OPTIONS. If a
Participant sells or otherwise disposes of any of the Shares acquired pursuant
to an Option which is an ISO on or before the later of (1) the date two (2)
years after the date of grant of such Option, or (2) the date one (1) year after
the exercise of such Option, then the Participant shall immediately notify the
Company in writing of such sale or disposition and shall cooperate with the
Company in providing sufficient information to the Company for the Company to
properly report such sale or disposition to the Internal Revenue Service. The
Participant acknowledges and agrees that he may be subject to income tax
withholding by the Company on the compensation income recognized by Participant
from any such early disposition by either (or both) his payment to the Company
in cash or his payment out of the current wages or earnings otherwise payable to
him by the Company, and agrees that he shall include the compensation from such
early disposition in his gross income for federal tax purposes. Participant also
acknowledges that the Company may condition the exercise of any Option which is
an ISO on the Participant's express written agreement with these provisions of
this Plan.

        Daleen Technologies, Inc. Amended & Restated Stock Incentive Plan
                                  Page 10 of 11

<PAGE>   11

         14.5 TRANSFER. The transfer of an Employee between or among the
Company, a Subsidiary or a Parent shall not be treated as a termination of his
or her employment under this Plan.

         14.5 CONSTRUCTION. This Plan shall be construed under the laws of the
State of Delaware.

                                                                        592447.3

        Daleen Technologies, Inc. Amended & Restated Stock Incentive Plan
                                  Page 11 of 11<PAGE>   1
                                                                   Exhibit 10.38

                                 PROMISSORY NOTE

U.S.$1,237,823                                                 January 11, 2001
Principal Amount                                             Original Issue Date

         FOR VALUE RECEIVED, James Daleen and J.D. Investment Company Limited
Partnership, a Nevada limited partnership (collectively, the "MAKERS"), jointly
and severally promise to pay to Daleen Technologies, Inc. ("HOLDER"), at the
principal office of Holder, or at such other place as Holder may designate, the
principal amount of ONE MILLION TWO HUNDRED THIRTY-SEVEN THOUSAND EIGHT HUNDRED
TWENTY-THREE AND NO/100 Dollars ($1,237,823), together with interest for the
periods such borrowed amounts are outstanding at a rate equal to 8.75% per annum
(the "REGULAR INTEREST RATE"), in lawful money of the United States of America.
Interest shall be compounded quarterly and calculated on the basis of actual
number of days elapsed over a year of 360 days.

         Interest on this note shall be payable annually on January 31 of each
year commencing on January 31, 2002. All outstanding principal amount of this
Note, together with any accrued but unpaid interest thereon, shall be due and
payable on January 11, 2006. Any amount, when paid, shall be applied first to
the payment of interest accrued on the unpaid principal, and the remainder
thereof shall be credited to the then outstanding principal balance.

         Notwithstanding the maturity date of this Note set forth above, James
Daleen ("Mr. Daleen") hereby agrees to pay to Holder any and all annual bonus
payments net of any standard tax withholdings (the "Bonus Payments") paid by
Holder to Mr. Daleen after the date hereof to reduce the amounts due hereunder.
The foregoing does not apply however to Mr. Daleen's annual bonus for fiscal
2000.

         If any default in payment or any other default occurs hereunder or
under any other documents evidencing the indebtedness evidenced by this Note,
then the entire indebtedness evidenced hereby shall, at the option of Holder and
with thirty (30) days notice to Makers become due and payable and may be
collected forthwith. If Mr. Daleen voluntarily resigns from employment with the
Holder for any reason, then the entire indebtedness evidenced hereby shall, at
the option of Holder and with sixty (60) days notice to Makers, become due and
payable and may be collected forthwith. So long as any default exists hereunder,
interest shall accrue on the outstanding principal balance of this Note at the
Regular Interest Rate plus the interest rate of two percent (2%) per annum.

         Time is of the essence of this Note and, in the event this Note is
collected by law or through an attorney at law or under advice therefrom, Makers
jointly and severally agree to pay all costs of collection, including reasonable
attorneys' fees.

         This Note has been executed and delivered, and shall be paid, in the
State of Florida. In the event there are any taxes of any nature imposed in
connection with the execution and delivery of this Note, the Makers shall be
responsible for all such taxes. The validity of this Note and the terms and
conditions set forth herein shall be governed, interpreted and construed
according to the laws of the State of Florida.

<PAGE>   2

         This Note is secured by that certain Stock Pledge Agreement of even
date herewith by Makers in favor of Holder (the "PLEDGE AGREEMENT"). In the
event of a default in the payment of this Note, Holder's SOLE recourse shall be
foreclosure on the securities or other assets that are the subject of the Pledge
Agreement.

         At any time hereafter, the Makers may choose to pay off the entire
outstanding principal balance, together with any and all accrued but unpaid
interest thereon. Upon receiving such payment, the Holder will immediately
release to the Makers all shares held as security for this Note under the Pledge
Agreement.

         Makers acknowledge and agree that amounts borrowed by Makers from
Holder under this Note shall first be used to repay all indebtedness of Makers
owed to BancBoston Robertson Stephens Inc. pursuant to a certain Margin
Agreement dated as of December 20, 1999 and thereafter for payment of federal
taxes related to Daleen stock and stock option exercises.

         As used herein, the terms "Makers" and "Holder" are intended to include
their respective heirs, successors, legal representatives and assigns, whether
voluntary by action of the parties or involuntary by operation by law.

         IN WITNESS WHEREOF, the undersigned has hereunto set its hand and seal
the day and year first above written.

                                  MAKERS:

                                  /s/ James Daleen
                                  ----------------------------------------------
                                  James Daleen

                                  J.D. Investment Company Limited Partnership

                                  By: /s/ James Daleen
                                      ------------------------------------------
                                      James Daleen as General Partner
<PAGE>   3

                             STOCK PLEDGE AGREEMENT

         THIS STOCK PLEDGE AGREEMENT (the "Agreement") is made this 11th day of
January, 2001, by and between James Daleen and J.D. Investment Company Limited
Partnership, a Nevada limited partnership (the "Partnership" and together with
James Daleen, the "Pledgors"), and Daleen Technologies, Inc., a Delaware
corporation ("Company").

                                    RECITALS

         Company proposes to make a loan to Pledgors pursuant to a Promissory
Note of even date herewith (the "Note"). To secure the Note, Pledgors have
agreed to pledge to Company 901,945 shares of Common Stock of the Company which
the Partnership now owns (the "Shares"). Any capitalized terms used without
definition herein shall have the meanings assigned to them in the Note.

         NOW, THEREFORE, Pledgors and Company agree as follows:

         1. PLEDGE OF SECURITIES.

                  (a) Pledgors hereby pledge, assign and deliver to Company and
grant to Company a security interest in the Shares, together with all proceeds
and substitutions thereof, all cash, stock and other moneys and property paid
thereon, all rights to subscribe for securities declared or granted in
connection therewith, and all other cash and noncash proceeds of the foregoing
(all hereinafter called the "Pledged Collateral"), as security for the prompt
performance of all of the terms of the Note (the "Secured Indebtedness"), and
Pledgors' obligations hereunder and thereunder.

                  (b) The term "Pledged Collateral" shall also include any
securities, instruments or distributions of any kind issuable, issued or
received by Pledgors upon conversion of, in respect of, or in exchange for any
other Pledged Collateral, including, but not limited to, those arising from a
stock dividend, stock split, reclassification, reorganization, merger,
consolidation, sale of assets or other exchange of securities or any dividends
or other distributions of any kind upon or with respect to the Pledged
Collateral.

                  (c) The certificate or certificates for the securities
included in the Pledged Collateral, accompanied by an instrument of assignment
duly executed in blank by Pledgors, have been, or will be immediately upon the
subsequent receipt thereof by Pledgors, delivered by Pledgors to the Company.
Pledgors shall cause the books of Pledgors to reflect the pledge of the Shares
and, pending delivery of the Pledged Collateral, all brokerage accounts
currently holding the Pledged Collateral. Upon the occurrence of an Event of
Default hereunder, the Company may effect the transfer of any securities
included in the Pledged Collateral into the name of the Company and cause new
certificates representing such securities to be issued in the name of the
Company and/or cause such shares to be cancelled. Pledgors hereby agree to
execute and deliver to the Company a stock transfer power for this purpose.
Pledgors will execute and deliver such documents, and take or cause to be taken
such actions, as the Company may reasonably request to perfect or continue the
perfection of the Company's security interest in the Pledged Collateral.

<PAGE>   4

                  (d) During the term of this Agreement and upon mutual consent
of Pledgors and the Company, the Pledgors will have the right instruct the
Company to sell portions of the Pledged Collateral all in compliance with the
applicable securities laws.

         2. VOTING PRIOR TO DEMAND. Unless an Event of Default (as defined
below) shall have occurred and be continuing, the Partnership shall be entitled
to exercise any voting rights with respect to the Pledged Collateral and to give
consent, waiver and ratification in respect thereof, PROVIDED that no vote shall
be cast or consent, waiver or ratification given or action taken which would be
inconsistent with any of the terms of this Agreement or which would constitute
or create any violation of any of such terms. All such rights of the Partnership
to vote and to give consent, waiver and ratification shall cease upon the
occurrence of an Event of Default.

         3. EVENTS OF DEFAULT. Each of the following shall constitute an event
of default ("Event of Default") hereunder:

                  (a) The default of any payment or any other default under the
Note; or

                  (b) The breach of any material provision of this Agreement by
either or both Pledgors or the failure by either or both Pledgors to observe or
perform any of the material provisions of this Agreement, which breach has not
been cured within 30 days of its receipt of written notice thereof (unless
otherwise expressly set forth herein).

         4. COMPANY'S REMEDIES UPON DEFAULT.

                  (a) Upon the occurrence and during the continuance of an Event
of Default, the Company shall have the right to exercise all such rights as a
secured party under the Uniform Commercial Code of the State of Florida as it,
in its sole judgment, shall deem necessary or appropriate, including the right
to sell all or any part of the Pledged Collateral at one or more public or
private sales upon five (5) days' written notice to Pledgors, and any such sale
or sales may be made for cash, upon credit, or for future delivery, and in
connection therewith, the Company may grant options, provided that any such
terms or options shall, in the best judgment of the Company, be extended only in
order to obtain the best possible price.

                  (b) Pledgors recognize that the Company may be unable to
effect a public sale of all or a part of the Pledged Collateral by reason of
certain prohibitions contained in the Securities Act of 1933, as amended
("Act"), so that the Company may be compelled to resort to one or more private
sales to a restricted group of purchasers who will be obliged to agree, among
other things, to acquire the Pledged Collateral for their own account, for
investment and without a view to the distribution or resale thereof. Pledgors
understand that private sales so made may be at prices and on other terms less
favorable to the seller than if the Pledged Collateral were sold at public
sales, and agrees that the Company has no obligation to delay the sale of any of
the Pledged Collateral for the period of time necessary (even if the Company
would agree), to register such securities for sale under the Act. Pledgors agree
that private sales made under the foregoing circumstances shall be deemed to
have been made in a commercially reasonable manner.

                                      -2-
<PAGE>   5

                  (c) After the sale of any of the Pledged Collateral, the
Company may deduct all reasonable legal and other expenses and attorney's fees
for preserving, collecting, selling and delivering the Pledged Collateral and
for enforcing its rights with respect to the terms of the Note, and shall apply
the residue of the proceeds to the terms of the Note in such manner as the
Company in its reasonable discretion shall determine, and shall pay the balance,
if any to Pledgor.

                  (d) In lieu of the foregoing, upon an Event of Default, the
Company shall be entitled to cancel any shares of Common Stock of the Company
included in the Pledged Collateral. In such event, the value of each share of
such Common Stock for purposes of repayment of amounts due and payable under the
Note shall be equal to the Current Market Price of such stock. For purposes
hereof, the "Current Market Price" of the Common Stock on any date shall be
deemed to be equal to the average of the closing bid prices per share of the
Common Stock on Nasdaq or, if not then listed or traded on Nasdaq, such other
exchange, market or system that the Common Stock is then listed or traded on. If
on any such date the shares of such Common Stock are not listed or admitted for
trading on any national securities exchange or quoted on Nasdaq or a similar
service, the Current Market Price for such shares shall be the fair market value
of such shares on such date as determined in good faith by the Board of
Directors of the Company.

         5. PLEDGOR WAIVERS. Pledgors waive any right to require the Company to
(a) proceed against any guarantor or any other person; (b) proceed against or
exhaust any other security held from Pledgors; (c) marshal any assets of
Pledgors; or (d) pursue any other remedy in the Company's power whatsoever.

         6. INDEMNIFICATION. Pledgors, jointly and severally, agree to defend,
indemnify and hold harmless the Company and its officers, employees, and agents
against: (a) all obligations, demands, claims, and liabilities claimed or
asserted by any other party in connection with the transactions contemplated by
this Agreement, and (b) all losses or expenses in any way suffered, incurred, or
paid by the Company as a result of or in any way arising out of, following, or
consequential to transactions between the Company and Pledgors, under this
Agreement (including without limitation attorneys' fees and expenses), except
for obligations, demands, claims, liabilities, losses and the Company's expenses
caused by its breach of this Agreement, gross negligence or willful misconduct.
Notwithstanding the foregoing, the Pledgors' obligations for payments under the
Note shall be subject to the limitations set forth in the Note.

         7. NOTICES. Unless otherwise provided in this Agreement, all notices or
demands by any party relating to this Agreement or any other agreement entered
into in connection herewith shall be in writing and (except for financial
statements and other informational documents which may be sent by first-class
mail, postage prepaid) shall be personally delivered or sent by certified mail,
postage prepaid, return receipt requested, as the case may be, at its addresses
set forth below. Such notice shall be deemed effective three (3) days after
deposit if sent by first class mail or upon actual receipt if personally
delivered or sent by certified mail.

                                      -3-
<PAGE>   6

        If to Pledgors         James Daleen
                               4414 Woodfield Blvd.
                               Boca Raton, Florida 33434
                               FAX:  561-241-8448

        If to the
        Company                Daleen Technologies, Inc.
                               1750 Clint Moore Road
                               Boca Raton, Florida 33487
                               ATTN: Chief Financial Officer
                               FAX:  561-999-8080

The parties hereto may change the address at which they are to receive notices
hereunder, by notice in writing in the foregoing manner given to the other.

         8. CHOICE OF LAW AND VENUE; JURY TRIAL WAIVER.

                  The Note shall be governed by, and construed in accordance
with, the internal laws of the State of Florida, without regard to principles of
conflicts of law. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PLEDGORS
AND THE COMPANY EACH HEREBY WAIVE THEIR RESPECTIVE RIGHTS TO A JURY TRIAL OR ANY
CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF THE NOTE OR ANY OF THE
TRANSACTIONS CONTEMPLATED THEREIN, INCLUDING CONTRACT CLAIMS, TORT CLAIMS,
BREACH OF DUTY CLAIMS, AND ALL OTHER COMMON LAW OR STATUTORY CLAIMS. EACH PARTY
RECOGNIZES AND AGREES THAT THE FOREGOING WAIVER CONSTITUTES A MATERIAL
INDUCEMENT FOR IT TO ENTER INTO THIS AGREEMENT. EACH PARTY REPRESENTS AND
WARRANTS THAT IT HAS REVIEWED THIS WAIVER WITH ITS LEGAL COUNSEL AND THAT IT
KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION
WITH LEGAL COUNSEL. PLEDGORS AND THE COMPANY ALSO AGREE THAT ANY LEGAL ACTION OR
PROCEEDING WITH RESPECT TO THIS AGREEMENT OR THE NOTE OR TO ENFORCE ANY JUDGMENT
OBTAINED AGAINST PLEDGOR IN CONNECTION WITH THIS AGREEMENT OR SUCH OTHER
DOCUMENT, MAY BE BROUGHT BY THE COMPANY OR PLEDGORS IN ANY STATE OR FEDERAL
COURT SITTING IN THE COUNTY OF THE STATE IN WHICH THE COMPANY'S ADDRESS SHOWN IN
SECTION 7 ABOVE IS LOCATED, OR IN ANY OTHER COURT TO THE JURISDICTION OF WHICH
SUCH PLEDGOR OR ANY OF ITS PROPERTY IS OR MAY BE SUBJECT. EACH OF THE PLEDGORS
AND THE COMPANY IRREVOCABLY SUBMITS TO THE JURISDICTION OF THE AFORESAID STATE
AND FEDERAL COURTS, AND IRREVOCABLY WAIVES ANY PRESENT OR FUTURE OBJECTION TO
VENUE IN ANY SUCH COURT, AND ANY PRESENT OR FUTURE CLAIM THAT ANY SUCH COURT IS
AN INCONVENIENT FORUM, IN CONNECTION WITH ANY ACTION OR PROCEEDING RELATING TO
THIS AGREEMENT OR THE NOTE.

                                      -4-
<PAGE>   7

                  (a) This Agreement may not be amended or modified except by a
written instrument signed by the Company and Pledgors.

                  (b) This Agreement, the Note and the agreements and
instruments executed in connection herewith and therewith constitute the entire
agreement between the Company and Pledgors with respect to the subject matter
hereof and supersede all prior agreements, understandings, offers and
negotiations, oral or written.

                  (c) This Agreement may be executed in two or more
counterparts, each of which shall be deemed an original, but all of which shall
together constitute one and the same document.

         IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
executed, under seal, as of the date first above written.

PLEDGORS:                                 COMPANY:

                                          DALEEN TECHNOLOGIES, INC.

/s/ James Daleen
---------------------------------
James Daleen
                                          By: /s/ Stephen M. Wagman
                                              ----------------------------------
                                          Name: Stephen M. Wagman
                                                --------------------------------
                                          Title: Chief Financial Officer
                                                 -------------------------------

J.D. Investment Company Limited Partnership

By: /s/ James Daleen
    ------------------------------------
       James Daleen as General Partner

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