Document:

[***] CERTAIN CONFIDENTIAL INFORMATION
CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 406 OF
THE SECURITIES ACT OF 1933, AS AMENDED.

Exhibit 10.41

 

 

MYAREAGUIDE.COM
NETWORK ADVERTISING AGREEMENT

Contract Apartments.com
220

MyAreaguide Salesperson: Dustin Moore

Date: December 7, 2004

 

	
  Total US

  	
   

  	
  ADVERTISER

  	
   

  	
  ADVERTISER AGENCY

  
	
  Contact Person

  	
   

  	
  Brian Lang

  	
   

  	
   

  
	
  Company Name

  	
   

  	
  Classified Ventures, LLC/Apartments.com

  	
   

  	
   

  
	
  Address-Line 1

  	
   

  	
  175 West Jackson, Suite 800, Chicago, IL 60604

  	
   

  	
   

  
	
  Phone #

  	
   

  	
  312-601-5691

  	
   

  	
   

  
	
  Fax #

  	
   

  	
  312-601-5115

  	
   

  	
   

  
	
  Email

  	
   

  	
  blang@apartments.com

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Billing
  Information

  
	
   

  
	
  Send Invoices To (choose one)

  	
   

  	
  1 Advertiser

  	
   

  	
  1 Agency

  
	
  Advertiser or Agency Billing Contact Person

  	
   

  	
   

  	
   

  	
   

  
	
  Company Name

  	
   

  	
  Same

  	
   

  	
   

  
	
  Billing Address

  	
   

  	
   

  	
   

  	
   

  
	
  Billing Phone #

  	
   

  	
   

  	
   

  	
   

  
	
  Billing Fax #

  	
   

  	
   

  	
   

  	
   

  
	
  Billing Email Address

  	
   

  	
   

  	
   

  	
   

  

 

Billing
Schedule (select one)

 

Given a favorable
credit rating for a new advertiser or a positive payment history for a current
advertiser, invoices will be payable within sixty (60) days of receipt. A
current advertiser with invoices past due to MyAreaguide Network must pay
outstanding past-due debts prior to new start dates.

 

Payment
Information

 

1 Send Checks to:    MyAreaguide.com, Inc

Attn: Accounts
Receivable

1240 E 100 S #5

St George, Utah
84790

 

All amounts not
paid when due and payable will bear interest from the due date as set forth in
the Standard Terms and Conditions attached hereto and incorporated herein by
this reference (the “Standard Terms”).

 

 

Advertising Inventory and

Implementation

 

	
  Inventory Purchased

  	
   

  	
  Start

  Date

  	
   

  	
  Stop

  Date

  	
   

  	
  Ad

  Type

  	
   

  	
  Placement & 

  Category

  	
   

  	
  Cost

  	
   

  	
  Estimated 

  Total

  Price/Maxi

  mum Total 

  Price Per

  Month

  	
   

  	
  Guaranteed

  Total

  Clicks

  	
   

  
	
  US Apartment Inventory by City.

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  (1) Advertiser will provide MAG with an FTP feed of
  condensed Apartments.com apartment listings (“Advertiser Content” or
  “Listings”)

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  (2) Listings may include thumbnail images related to
  the applicable rental property.

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  (3) MyAreaGuide.com shall populate the apartment
  search databases accessible through the MAG Sites with the Listings. All such
  search functionality on the MAG Sites shall be hosted and maintained by MyAreaGuide. MyAreaGuide.com shall use
  commercially reasonable efforts to display Listings at the top of all search
  results on the MAG Sites for which the Listings are relevant although no
  position is guaranteed by MyAreaGuide.com.

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  (4) Clicking on a Listing or a property thumbnail
  image on a MAG Site apartment search results page will send visitors to
  Advertiser’s Aparments.com website. Advertiser shall only pay MAG for actual
  clicks on Listings originating from the MAG Sites.

  	
   

  	
  1/1/05

  	
   

  	
  12/31/05

  	
   

  	
  Link

  	
   

  	
  Apartments

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  

 

Purchase Summary

 

	
  Myareaguide.com Network

  	
   

  	
  Estimated Total

  Price/Maximum Total Price

  	
   

  	
  Total Guaranteed Clicks

  	
   

  	
  CPC

  	
   

  
	
  Entire Network
  for Apartments

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  	
   

  	
  [***]

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Net Purchase
  Price

  	
   

  	
  [***]

  	
   

  	
  [***]

  	
   

  	
   

  	
  [***]

  	
   

  
										

 

In the event
guaranteed impressions or clicks are reached prior to the Stop Date,
MyAreaguide may, at its option, discontinue banners or links at such earlier
time. Any guarantees are to impressions or clicks (as measured by
MyAreaGuide.com in accordance with its counting methodologies). To the extent
that there is a shortfall in impressions or clicks as of the end of the
specified banner period, Myareaguide.com will provide, as Advertiser’s sole
remedy, “make good” impressions or clicks through comparable placements. To the
extent impressions or clicks commitments are identified without regard to
specific placements, such placements will be as mutually agreed upon by
MyAreaguide.com and Advertiser during the course of the display period.
Myareaguide.com

 

 

reserves the right
to alter Advertiser start dates to accommodate trafficking needs or other
operational needs. In such cases, MyAreaguide.com will make available to
Advertiser reasonably equivalent start date(s) and extend the Stop Dates. In no
event will the maximum monthly invoice to Advertiser exceed [***], even if
MyAreaGuide.com actually delivers more than [***] in clicks during such month.
However, should MyAreaGuide.com provide clicks in excess of the [***] monthly
maximum set forth immediately above, then the additional clicks will roll over
to the next monthly period, subject to the maximum total price of [***].

 

Terms
and Conditions

 

This Advertising
Agreement is subject to the Standard Terms attached hereto as Exhibit A of this
Advertising Agreement, and such Standard Terms are made a part of this
Advertising Agreement by reference. The signatory of this Advertising Agreement
represents that the Advertiser/Agency has read and agrees to such Standard
Terms.

 

Advertiser shall
have the right to cancel or terminate this Advertising Agreement without
liability at any time and for any reason upon thirty (30) days’ prior written
notice to MyAreaGuides.com.

 

Authorized
Signatures

 

In order to bind
the parties to this Advertising Agreement, their duly authorized
representatives have signed their names below on the dates indicated. This
Agreement (including the Standard Terms incorporated on Exhibit A) shall be
binding on both parties when signed on behalf of each party and delivered to
the other party (which delivery may be accomplished by facsimile transmission
of the signature pages hereto).

 

	
  Myareaguide.com

  	
  Advertiser

  
	
   

  	
   

  
	
  By:

  	
  /s/
  Dustin Moore

  	
   

  	
  By:

  	
  /s/
  Timothy B. Falan

  	
   

  
	
  (Signature)

  	
  (Signature)

  
	
   

  	
   

  
	
  Print
  Name: Dustin Moore

  	
  Print
  Name: Timothy B. Falan

  
	
   

  	
   

  
	
  Title:
  Sales Manager

  	
  Title:

  	
  SVP
  AND GM

  	
   

  
	
   

  	
  (Print
  or Type)

  
	
   

  	
   

  
	
  Date:

  	
  12/20/04

  	
   

  	
  Date:

  	
  12/20/04.

  	
   

  
								

 

 

Exhibit A

STANDARD TERMS AND CONDITIONS

 

The following
Standard Terms and Conditions (the “Standard Terms”) shall be deemed to be
incorporated into the attached Advertising Agreement (the “Advertising
Agreement”):

 

1.
Terms of Payment. Advertiser must submit a completed credit
application to determine terms of payment. If no credit application is
submitted or the request for credit is denied by MyAreaGuide.com, Inc.
(hereinafter “MAG”) in its sole discretion, the Advertising Agreement must be
paid in advance of the advertisement start date. Major credit cards (VISA, M/C
and American Express) are accepted. If MAG approves credit, MAG shall invoice
Advertiser each month for actual clicks delivered and Payment shall be made to
MAG within sixty (60) days from receipt of invoice (“Due Date”). Amounts paid
after the Due Date shall bear interest at the rate of one percent (1 %) per
month (or the highest rate permitted by law, if less). In the event Advertiser
fails to make timely payment of an amount that is not reasonably disputed in
good faith and fails to cure such breach within twenty (20) days of receiving
written notice of such breach, Advertiser will be responsible for all
reasonable expenses (including a reasonable attorneys’ fees) incurred by MAG in
collecting such amounts. MAG shall invoice Advertiser in arrears only for
clicks actually delivered.

 

2.
Positioning. Except as otherwise expressly provided in the
Advertising Agreement, positioning of advertisements within the MAG properties
or on any page is at the sole discretion of MAG.

 

3.
Right to Reject Advertisement. MAG reserves the right to
reject Advertiser Content (as defined in the Advertising Agreement) that is not
consistent with MAG’s standards from time to time in effect. In addition, MAG
shall have the right, at any time, to remove any Advertiser Content and/or to
terminate this Agreement (upon five (5) days prior written notice to
Advertiser) if MAG is directed to do so by any law enforcement agency, court or
government agency or if MAG determines, in its sole reasonable discretion, that
the Advertiser Content, Promotional Displays, or any portion or such display
thereof (i) violate MAG’s then applicable advertising policy; (ii) violate any
applicable law, rule or regulation; (iii) are the subject of a claim asserted
by an entity with respect to trademarks, trade names, service marks or other
proprietary rights or (iv) are otherwise reasonably objectionable to MAG.
Advertiser shall have no liability other than for clicks actually delivered by
MAG in the event of any termination or this Agreement.

 

4.
Renewal. Except as expressly set forth in the Advertising
Agreement, any renewal of the Advertising Agreement and acceptance of any
additional advertising order shall be at MAG’s sole discretion and evidenced by
written agreement between the parties. Pricing for any renewal period is
subject to change by MAG from time to time.

 

5.
No Assignment or Resale of Ad Space. Neither party may
resell, assign or transfer any of its rights hereunder without the prior,
express written consent of the other party, which shall not be unreasonably
withheld; provided that, Advertiser may assign this Agreement pursuant to a
merger, acquisition, consolidation, reorganization, or sale of all or
substantially all of its stock or assets without MAG’s prior written consent.

 

6.
LIMITATION OF LIABILITY. UNDER NO CIRCUMSTANCES SHALL MAG OR
ADVERTISER BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR
EXEMPLARY DAMAGES (EVEN IF SUCH DAMAGES ARE FORESEEABLE, AND WHETHER OR NOT SUCH PARTY HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING FROM ANY ASPECT OF THE
ADVERTISING RELATIONSHIP PROVIDED FOR HEREIN. EXCEPT FOR EACH PARTY’S
RESPECTIVE INDEMNITY OBLIGATIONS PURSUANT TO SECTION 8, MAG AND ADVERTISER
SHALL IN NO EVENT BE LIABLE FOR MORE THAN THE TOTAL AMOUNT OF ADVERTISING FEES
PAID TO MAG HEREUNDER IN THE THREE (3) MONTHS PRECEDING THE CLAIM GIVlNG RISE
TO LIABILITY. EXCEPT AS PROVIDED HEREIN, NEITHER MAG NOR ADVERTISER MAKES ANY
REPRESENTATIONS, AND BOTH HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY,
OR FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES ARISING FROM COURSE
OF DEALINGS AND COURSE OF PERFORMANCE. WITHOUT LIMITING THE GENERALITY OF THE
FOREGOING, MAG SPECIFICALLY DISCLAIMS ANY WARRANTY REGARDING THE NUMBER OF
PERSONS WHO WILL ACCESS THE PROMOTIONAL DISPLAYS AND ANY BENEFIT ADVERTISER OR
AGENCY MIGHT OBTAIN FROM INCLUDING THE PROMOTIONAL DISPLAYS BY MAG.

 

7.
Warranties by Advertiser. Advertiser represents and warrants
that, to its knowledge and excluding all Advertiser Content provided to
Advertiser by third parties: (i) Advertiser holds the necessary rights to grant
the rights to MAG granted herein to use the Advertiser Content and display of
the same in Promotional Displays for the purpose of this Agreement; (ii) the
use, reproduction, distribution, or transmission of Advertiser Content and the
display of Promotional Displays will not violate any civil or criminal laws,
rules or regulations or any rights of any third parties including but not
limited to such violations as infringement or misappropriation of any
copyright, patent, trademark, trade secret, music image, or other proprietary
or property right, false advertising, unfair competition, defamation, invasion
of privacy or rights of celebrity, violation of any anti-discrimination law or
regulation, or any other right of any person or entity; (iii) neither the
Advertiser Content nor its use is promotional displays shall advertise or
enable the unlawful sale of alcohol, tobacco, or firearm products or any unlawful gambling activity or
lottery; and (iv) the Advertiser Content complies with all applicable laws,
rules and regulations.

 

8.
Indemnification. Advertiser agrees, at its own expense, to
Indemnify, defend and hold harmless MAG, and its employees, representatives,
agents and affiliates, against any and all expenses and losses of any kind
(including reasonable attorneys’ fees and costs) incurred by MAG in connection
with any third party claims, administrative proceedings or criminal
investigation of any kind arising out of a breach of Advertiser’s representations
and warranties in Section 7. MAG agrees, at its own expense, to indemnify,
defend and hold harmless Advertiser, and its directors, officers, employees,
representatives, agents and affiliates (collectively, the “Advertiser Parties”)
against any and all expenses and losses of any kind (including reasonable
attorneys’ fees and costs) incurred by the Advertiser Parties in connection
with any third party claims, administrative proceedings or criminal
investigation of any kind arising out of MAG’s breach of this Agreement, any
use of Advertiser Content other than as specified in the Advertising Agreement
or any MAG Site (as defined in the Advertising Agreement). All indemnities
under this Agreement are conditioned upon (i) the Indemnified party providing the
indemnifying party with prompt notice of any such claim or action, (ii) the
Indemnified party permitting

 

1

 

the indemnifying
party to assume sole control of the defense and settlement of such claim or action
with counsel chosen by the indemnifying party, and (III) the indemnified party
reasonably cooperating in the defense or settlement of such claim or action.

 

9.
Provision of Advertising
Materials. MAG shall provide Advertiser with current copies
of MAG’s policies for online advertising. Advertiser will provide all material
for the advertisement in accordance with MAG’s policies in effect from time to
time, including (without limitation) the manner of transmission to MAG and the
lead-time prior to publication of the advertisement. MAG shall not be required
to publish any advertisement that is not received in accordance with such
policies and reserves the right to charge Advertiser, at the rate specified in
the Advertising Agreement, for inventory held by MAG pending receipt of
acceptable materials from Advertiser which are past due. Advertiser hereby
grants to MAG a limited, non-exclusive, non-transferable, non-sublicenseable,
fully paid license to use, reproduce and display the Advertiser Content on the
MAG Sites only as described in the Advertising Agreement and only during the
term of this Agreement. Advertiser further grants MAG a non-exclusive,
non-transferable, non-sublicensable, royalty-free license during the term of
the Agreement to use Advertiser’s trademarks and trade names (“Marks”) only in
connection with displaying the Advertiser Content. Any other use of the
Advertiser Content or the Marks is expressly prohibited. All use by MAG of
Advertiser’s Marks pursuant to this Section 9 shall inure to the benefit of
Advertiser and shall be in
accordance with the standards, specifications and instructions of Advertiser,
and subject to inspection and monitoring by Advertiser to ensure that such use
is in accordance with such standards, specifications and instructions. MAG
shall not acquire any right, title or interest in the Advertiser’s Marks other
than as expressly provided in this Section 8.

 

10.
Retention of Property Interest. Advertiser understands that
this Agreement does not transfer any interest (property or otherwise) of MAG to
Advertiser. All Interests are retained by MAG and Advertiser is only granted a
license to use such interests subject to the Standard Terms and Conditions and
the Advertising Agreement. MAG understands that this Agreement does not
transfer any interest (property or otherwise) of Advertiser to MAG. All such
Interests are retained by Advertiser and MAG is only granted a license to use
such interests subject to the Standard Terms and Conditions and the Advertising
Agreement.

 

11.
Termination. Advertiser may terminate the Agreement without
liability for any reason at any time by providing MAG thirty (30) days prior
written notice before the effective date of termination. Either party may
terminate the Agreement if the other party is in material breach of the
Agreement and such breach is not cured within twenty (20) days of written
notice from the non-breaching party.

 

12.
Confidentiality. The terms and conditions of this Agreement
are confidential and neither party will make any public statement, press
release, or other public announcement relating to the terms and conditions of
or the existence of this Agreement without the prior written approval of the
other, unless required by law to do so.

 

13.
No Agency Relationship Between Parties. MAG and Advertiser
are independent contractors, and neither MAG nor Advertiser is an employee,
agent, representative, or partner of the other.

 

14.
Merger. The Standard Terms and Conditions together with the
Advertising Agreement set forth the entire agreement between MAG and
Advertiser. This Agreement supersedes any and all prior agreements (written or
oral) of MAG and Advertiser with respect to the subject matter set forth
herein.

 

15.
Modification. This Agreement may only be modified, or any
rights under it waived, by a written document executed by authorized
representatives of both parties.

 

16.
Choice of Law. This Agreement shall be interpreted, construed
and enforced in all respects in accordance with the laws of the State of Utah,
without regard to the actual state or country of incorporation or residence of
Advertiser.

 

17.
Successors in Interest. This Agreement is duly enforceable
against the other party in accordance with its terms and conditions, and the
rights and obligations herein shall inure to the benefit of the parties, their
heirs, successors, and permitted assigns.

 

18.
Audit. MAG agrees to keep accurate and up-to-date books and
records with respect to this Agreement. Upon reasonable notice, Advertiser
shall have the right to examine, inspect, audit, review, and copy or make
extracts from all books and records of MAG evidencing the calculation and
payment of fees by Advertiser. Such audits shall be conducted at MAG’s place of
business during MAG’s standard business hours. The cost and expense of any such
audit shall be paid by Advertiser unless such audit uncovers a discrepancy of
more than five percent (5%) in favor of Advertiser, in which case, MAG shall
refund any overpayment to Advertiser, if any, and bear the reasonable,
documented, out-of-pocket costs and expenses of the audit.

 

19.
Force Majeure. Neither party shall be deemed in default of
this Agreement to the extent that performance of its obligations or attempts to
cure any breach are delayed or prevented by reason of any act outside its
reasonable control.

 

20.
Survival. The foregoing sections 6, 8, 10,12,13,14, and 16
shall survive any termination or expiration of this Agreement.

 

Agreed to in Conjunction with Advertising Agreement # 220

 

 

	
   

  	
   

  	
   

  	
  /s/ ILLEGIBLE

  	
  12/20/04

  	
   

  
	
   

  	
   

  	
   

  	
  Signature of Advertiser
  & Date

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
  Signature of
  AreaGuides.com & Date

  

 

2Exhibit 10.42

 

 

ISx MASTER
LICENSE AND SUPPORT AGREEMENT

 

By agreeing to the Oy International Business Machines Ab (“ISx Vendor)
TFI1001022 dated 8.1.2002 and its supplement 001 dated 12.8.1004 IBM Order
Agreement including Program Specifications TFI 1001022OEM and SP 4922 (“IBM CONTRACT”):, Oy Eniro DS Ab  (“Licensee”) agrees to
the terms of this ISx MASTER LICENSE AND SUPPORT AGREEMENT (the “Agreement”),
granted by Information Services eXtended, Inc. (ISX), a Delaware
Corporation (“ISx”) which is effective, as January 1, 2003 (the “Effective
Date”). Licensee and ISx are collectively referred to as the “Parties.” By
agreeing to the IBM Order Agreement including Program Specifications
TFI1001022OEM and SP 4922, ISx Vendor and Licensee acknowledge and agree that
ISx is a Party to this Agreement and is able to enforce, and receive the
benefit of, all its rights hereunder as if it were a signatory to this
Agreement.

 

ISx Vendor is not a party of this Agreement, Licensee agrees to pay to
ISx Vendor, or, if ISx Vendor is incapable or unwilling to invoice and collect
payments, to ISx Inc., the amounts specified in this Agreement. ISx Vendor is
in no event liable for any errors or deficiencies in Software.

 

RECITALS:

 

WHEREAS, ISx
owns or has acquired the right to license certain proprietary Software (as
defined herein);

 

WHEREAS, ISx
desires to grant and Licensee desires to obtain a limited license to the Object
Code of the Software, along with certain Support and Maintenance Services (as
defined herein), subject to the terms and conditions of this Agreement; and

 

NOW, THEREFORE,
in consideration of the mutual promises and covenants contained herein, the
receipt and sufficiency of which is hereby acknowledged, the Parties agree as
follows:

 

1.                                  Recital Representations. The Parties agree that all of the foregoing recitals are true,
correct, and are incorporated herein by reference.

 

 

2.                                      Definitions. Except for those words defined elsewhere in
this Agreement, the following non-exclusive list of definitions shall have the
meanings set forth hereunder in this Attachment and any Exhibits attached
hereto.

 

2.                                       “Affiliate” means an entity directly or indirectly
controlling, controlled by or under common control with that party, where
control means the ownership or control, directly or indirectly, of more than
fifty percent (50%) of all of the voting power of the shares (or other
securities or rights) entitled to vote for the election of directors or other
governing authority; provided, however, that such entity shall be considered an
Affiliate only for the time during which such control exists.

 

2.2                                 “Confidential Information” means, (i) with respect to ISx’s
Confidential Information, all proprietary information, whether in oral,
written, graphic, electronic or machine readable form used or developed,
in whole or in part, by ISx or by third parties, and which ISx desires or is
required to keep confidential including, without limitation: price lists,
customer lists, procedures, improvements, modifications, Enhancements, Updates,
concepts and ideas, business plans or proposals, technical plans and proposals,
research and development, know-how, budgets and productions, technical
memoranda, research reports, designs and specifications, product and user
manuals, software in both Object Code and Source Code, specifically including
the Software, Documentation, engineering, hardware, configuration information,
algorithms, new product and service developments, comparative analysis of
competitive products, services and operating procedures, and other information,
data and documents now existing or later acquired by ISx, whether or not any
such information, data or documents qualify as trade secrets, are reduced to
writing, or are protected by patent or copyright registration under applicable federal
or state law; and (ii) with respect to Licensee’s Confidential
Information, all proprietary information, whether in oral, written, graphic,
electronic or machine readable form used or developed, in whole or in
part, by Licensee or by third parties, and which Licensee desires or is
required to keep confidential including without limitation information, data
and documents now existing or later acquired by Licensee, whether or not any
such information, data or documents qualify as trade secrets, are reduced to
writing, or are protected by patent or copyright registration under applicable
federal or state law.

 

2.3                                 “Documentation” means collectively: (i) all of the
written, printed, electronic, or other materials in any format published or
otherwise made available by ISx that relate to the functioning, operation
and/or performance capabilities of the Software; (ii) all user, operator,
systems administration, technical support, and other manuals, and all other
written, printed, electronic or other materials in any format published or
otherwise made available by ISx that describe the function operating and/or
performance capabilities of the Software.

 

2

 

2.4                                 “Enhancements” means a new function or feature for any
portion of the Software that was not contained in previous releases or versions
of the Software and that may be incorporated into the Software by
modification of the then-existing Software or by development of new programs.

 

2.5                                 “Error” means a failure of the Software that causes
the Software to crash, lose data,  or
materially deviate from its reasonably expected functionality.

 

2.6                                 “License” means the license of the Software described
in Section 3, hereunder.

 

2.7                                 “One Time License Charge” (OTC) means the license fee paid by Licensee to
ISx for the use and License of the Software, in accordance with the provisions
of this Agreement and attachments thereto, and as described in Section 6.1
hereunder.

 

2.8                                 “Object Code” means the binary machine-readable version of
the Software.

 

2.9                                 “Software” means the Object Code or machine-readable
version of the computer software described in Exhibit ”A” attached hereto,
including any future Updates, or Enhancements developed and owned or licensed
by ISx. “Software” also means any whole or partial copies of machine-readable
data such as a database and related licensed materials, including documentation
and listings in any form.

 

“Services” means the performance of a task or project, provision of advise and
counsel, assistance, or use of a resource (such as access to an information
data base) ISx may make available to Licensee. When appropriate, ISx’s provision
of the Services may be described in a separate agreement and referred to
as a “Technical Services Agreement” which may also include at least one “Statement
of Work” as an appendix that provides further details.

 

“Source Code”
means those statements in a computer language that when processed by a
compiler, assembler or interpreter become executable by a computer.

 

2.12                           “Specifications” means the technical and functional
specifications for the Software in effect at the date of this Agreement, and as
may be provided in an Exhibit ”A” attached hereto.

 

“Support and Maintenance Fee” or “Annual Support Charge” (“ASC”) means the annual fee to be paid by
Licensee pursuant to Section 6.2 hereunder for Support and Maintenance
Services.

 

3

 

2.14                           “Support and Maintenance Services” means ISx’s provision of the services
described in Section 4.1 hereunder.

 

“Territory”
means Finland unless otherwise specified.

 

“Third Party Software” means any computer software programs not owned or licensed by ISx.

 

2.17                           “Update” means any revision to the Software licensed
hereunder consisting of Error fixes and/or minor functional enhancements issued
by ISx from time-to-time, generally made available to Licensee.

 

3.                                      Grant of Software License

 

3.1                                 License Grant. Subject to the terms and conditions of this
Agreement, ISx hereby grants to Licensee a limited, non-exclusive (except as
set forth in Section 3.5 below), non-transferable, non-assignable right to
use during the Term (as defined below) an unmodified version of the Software
and the Documentation solely for Licensee’s internal use in providing directory
assistance services within the Territory (the “License”). Licensee shall not
use, license, sublicense, lease, copy or otherwise distribute the Software in
any other manner except as expressly stated herein. Licensee shall have the
right to make one (1) copy of the Software for back-up purposes only
provided Licensee reproduces the copyright notice and any other legend or
ownership on the copy. You may use the copy only to replace the original,
when necessary.

 

3.2                                 No Licenses. Except as is expressly set forth in this Agreement, Licensee shall
not, nor shall Licensee authorize or permit any third party, to translate,
update, modify, reverse engineer, reverse assemble, reverse compile, decompile,
recompile, or disassemble the Software, nor shall Licensee have the right to
sublicense, assign, distribute, lease or otherwise make available to any third
party any of the rights granted to Licensee hereunder. Except as expressly
provided herein, no other licenses are granted herein.

 

3.3                                 Software Ownership. Except to the extent that a third party
software provider reserves rights in software being provided herein, all
patents, patentable material, copyrights, trademarks, trade secrets, service
marks, trade names, intellectual property and other proprietary rights in or
related to the Software are and will remain the exclusive property of ISx
whether or not specifically recognized or perfected in the laws of the
jurisdiction in which the Software is used or licensed. Licensee will not take
any action that jeopardizes ISx’s proprietary rights or acquire any right in
the Software or Confidential Information. ISx will own all rights in any
permitted copy,

 

4

 

 

translation, modification, adaptation or derivation of the Software or
Confidential Information, if any, including any Enhancement or Updates, if any.
Unless otherwise provided, Licensee also acknowledges that ISx owns all
proprietary rights, including patent, copyright, trade secret and other
proprietary rights, in and to the Software and any corrections, bug fixes,
enhancements, updates or other modifications, including custom modifications,
to the Software. Licensee will obtain, at ISx’s request, the execution of any
instruments that may be appropriate to assign these rights, or any other
rights reasonable and necessary to Licensee rights (if any) in the Software, to
ISx, its parents, subsidiaries, Affiliates or assigns, or perfect these rights
in ISx’s name. All rights not expressly granted herein to Licensee are retained
by ISx. Both ISx and Licensee agree to reproduce the copyright notice and any
other legend of ownership on any copies made under the licenses granted in this
part.

 

3.4                                 Enhancements and Updates. Any Enhancements and Updates provided to
Licensee under this Agreement shall be considered part of the Software,
and as such shall be governed by the terms and conditions of this Agreement.
Notwithstanding any other provision of this Agreement, ISx is under no
obligation to provide Licensee with Enhancements, and ISx’s obligation to
provide Licensee with Updates is subject to the provision of Section 4
hereunder, including Licensee’s payment of the Support and Maintenance Fee.

 

3.5                                 Program
Packages. ISx may provide certain programs
together with their own license agreements. These programs (called “Program
Packages”) are licensed under the term of the agreements provided with them. This
Agreement’s patent and copyright terms
apply to ISX Program Packages. For a Program Package, ISx may specify that
Additional License Copies apply.
If so, these copies are subject to the terms of the Program Package’s agreement, except that Licensee may not
transfer them. If Additional License Copies apply, Licensee may copy all
of the Program Package’s printed documentation. ISx may also specify that
a testing period applies wherein Licensee may return the program Package
to ISx before the end of such testing period for a refund.

 

3.6                                 Program Protection. For each license in the Software, Licensee
agrees to ensure that anyone who uses the Software (accessed
either locally or remotely) does so only for your authorized use and complies
with ISx’s terms regarding such Software. Licensee further agrees to maintain a
record of all copies and in the case of a licensed database, Licensee shall
allow access to the information contained in it only to Licensee’s employees,
agents, or subcontractors, and only in support of their work for Licensee.

 

5

 

4.                                      Software Support and
Maintenance Services.

 

4.1                                 Obligation to Provide Support and
Maintenance Services. During the Initial Support and Maintenance Period and
for each successive Support and Maintenance Period (each as defined below), and
provided that Licensee has paid the Support and Maintenance Fee then owing to
ISx, as provided in Section 6.2, Licensee shall receive by telephone,
e-mail, or, if reasonably required by the circumstances, on-site Support and
Maintenance Services as are more particularly described in Exhibit ”B”
attached hereto. Licensee, at its sole expense, agrees to make a reasonable
effort to establish and maintain an internal competency center or help desk to
assist ISx in coordinating and providing the Support and Maintenance Services
as set forth herein by establishing a central point of contact with ISx.

 

Modification of Support and Maintenance Services. ISx, in its sole discretion, reserves the
right to change or modify the Support and Maintenance Services to be provided
to Licensee during any subsequent Support and Maintenance Period by providing
Licensee with written notification of such changes or modifications no later
than ninety (90) days prior to the scheduled end of the then current Support
and Maintenance Period.

 

Obligations Of Licensee

 

a.                                       Licensee Contact. Licensee shall notify ISx
of Licensee’s designated Licensee Contact. To the maximum extent practicable,
Licensee’s communications with ISx will be through the Licensee Contact.

 

b.                                      Installation. Licensee agrees to install all
corrections of substantial defects, minor bug fixes and updates, including any
enhancements, for the Software in accordance with the instructions and in order
of receipt from ISx including setting up and maintaining and appropriate
operating environment. In order to receive support under this Agreement,
Licensee must be on the current available release of the Software.

 

c.                                       Facility and Personnel Access. Licensee
agrees to grant ISx access to Licensee’s facilities and personnel concerned
with the operation of the Software to enable ISx to provide defect support.
Such access shall be sufficient, free and safe for ISx to fulfill its
obligations.

 

d.                                      No Modification of Software. Licensee agrees
not to modify, enhance or otherwise alter the Software, unless and only to the
extent specifically authorized in the user manuals identified in Exhibit A
or the prior written consent of ISx is obtained.

 

6

 

e.                                       Error Documentation. Upon detection of any
error in the Software, Licensee, as requested by ISx, agrees to provide ISx a
listing of output and any other data, including databases and backup systems,
that ISx reasonably may request in order to reproduce operating conditions
similar to those present when the error occurred.

 

5.                                      Agreement Structure &
Invoicing.

 

5.1                                 Software becomes subject to this Agreement
when ISx accepts Licensee’s order. ISx accepts Licensee’s order by sending
Licensee written confirmation of such acceptance or by shipping the Software.

 

5.2                                 Licensee accepts additional terms in any
written confirmation, invoice, or other written document provided by ISx by
either signing such document, using the Software or Service, or allowing others
to do so, or by making any payment for the Software or Service.

 

5.3                                 ISx Vendor or, if ISx Vendor is incapable or
unwilling to invoice and collect payments, ISx Inc. shall invoice for the
following: 1) OTC; 2) ASC in advance for applicable invoice period; 3) All
other charges when or after Licensee incurs them.

 

5.4                                 For software or service beyond the scope of this
Agreement, ISx may charge extra if, for example, 1) ISx is required to use
other than private automobile or scheduled public transportation to provide
Maintenance Service or 2) we respond to your request for service of Software
outside its standard service provisions. ISx will use reasonable efforts to
notify Licensee in advance if these charges apply and the charges will be valid
after Licensee’s prior written approval. Thus, in connection with the
performance of the Support and Maintenance Services outside the scope of this
Agreement, Licensee shall reimburse ISx for all reasonable out of pocket
business expenses incurred by ISx and/or its agents, including, but not limited
to, travel to Licensee’s place of business by ISx’s employees and agents, hotel
and meal allowances, fees of third party contractors, and the purchase of
materials or rental of equipment. Licensor will use reasonable efforts to
notify Licensee in advance if these charges apply.

 

7

 

6.                                      License Fees; Support Fees; Expenses; Audit Rights

 

6.1                                 Existing software. ISx agrees to grant a license for the
Software and Upgrades to the Licensee for no charge for Software as described
in Exhibit A as of this Effective Date.

 

6.2                                 Annual Support and Maintenance Fee. The Support and Maintenance Fee is also
referred to herein as “Annual Support Charge” or “ASC”. In exchange for Support
and Maintenance Services to the Licensee as set forth in paragraphs 3.1 and 4.1
above, Licensee agrees to pay ISx Vendor or, if ISx Vendor is incapable or
unwilling to invoice and collect payments, ISx Inc an Annual License Charge (in
EUROs) as detailed in Exhibit A within thirty (30) days of the Effective
Date of this Agreement, which amount will cover the Support and Maintenance
Services for the Initial Support and Maintenance Period. Thereafter, on of
before each yearly anniversary of the Effective Date of this Agreement,
Licensee will be required to make additional ASC payments to
ISx Vendor, which amounts will be in payment of the Support and Maintenance
Fee. Failure to pay the ASC will remove any obligation from ISx to provide
any additional enhancements, updates or upgrades. The obligation to provide
Support and Maintenance Services hereunder is conditioned upon ISx first
receiving complete payment of the Support and Maintenance Fee. ISx reserves the
right to increase the Annual Support and Maintenance Fee during any subsequent
Support and Maintenance Period by providing Licensee with written notice at
least ninety (90) days prior to the scheduled end of the then current Support
and Maintenance Period; provided however, that Licensee may choose not to
continue their right not to receive Support and Maintenance Services by
providing ISx with written notice no less than thirty (30) days prior to the
scheduled end of the then current Support and Maintenance Period.

 

6.3                                 Audit Rights. Licensee shall maintain accurate and
complete books and records relating to its use of the Software pursuant to this
Agreement and keep such materials for the greater of five (5) years, or as
required by law in the jurisdiction where the Software is located. ISx will
have the right, no more than once per calendar year, to have an independent
public accountant (the “Auditor”) examine Licensee’s relevant books, records
and accounts (including records contained in electronic format on computers or
any electronic data storage device) for the purpose of verifying Licensee’s compliance
with this Agreement. Each audit will be conducted at Licensee’s place of
business or at another place agreed to by ISx and Licensee during Licensee’s
normal business hours, and upon at least five (5) days prior written
notice. ISx will pay all fees and expenses of the Auditor for the examination;
provided, however, that Licensee will bear any such expense if the review or
audit shows a discrepancy in favor of ISx or Licensee’s non-compliance with the
terms of this Agreement. All deficiencies shown by any such audit shall be
immediately paid by Licensee in Euro currency.

 

8

 

7.                                      Taxes.

 

7.1                                 Taxes and Duties. Licensee shall pay all sales, use,
transfer, privilege, excise, personal property, and all other taxes of every
kind and nature, and all duties whether international, national, state or
local, however designated, which are levied or imposed by reason of ISx’s
performance under this Agreement; excluding, however income taxes which may be
levied against ISx.

 

7.2                                 Withholding
and Reimbursements. Licensee agrees that if any of the taxes or duties
listed in Section 7.1 above are paid by ISx on behalf of Licensee,
Licensee shall immediately reimburse ISx for the amount paid, plus any expenses
incurred by ISx in connection therewith along with interest thereon at a rate
equal to the lesser of eighteen percent (18%) per annum, or the maximum amount
allowed by law. In the event Licensee is required by any applicable law to
deduct any amounts from the amounts to be paid to ISx under this Agreement on
account of withholding taxes or any other taxes or levies of any kind, Licensee
agrees that it shall pay all such additional amounts so that the net amounts
received by ISx are the amounts to be paid by ISx specified herein.

 

8.                                      Non-Solicitation. Licensee agrees
and covenants that it shall not directly or indirectly through another entity: (i) induce
or attempt to induce any employee of ISx to leave the employee of ISx, any way interfere with the relationship between
ISx and any employee or agent thereof, or (ii) hire any person who was an
employee or agent of ISx at any time during the term of this Agreement (unless
such employee was terminated by ISx). Licensee agrees that in the event it,
directly or indirectly, hires or engages any of such personnel, on any basis or
in any capacity other than with the prior written consent of ISx, Licensee
shall immediately pay ISx fifty percent (50%) of the total compensation to be
paid by the Licensee to such personnel for the following one-year period.

 

9.                                      Trademark and Trade Names. Except as specifically agreed to by ISx in
writing, Licensee shall not reproduce, publish, reference, distribute or
utilize any trademark or trade name of ISx or its Affiliates electronically, in
writing, or in any visual way without the prior written approval of ISx. Without
limiting the foregoing, Licensee agrees to submit to ISx, prior to use,
distribution or disclosure, any advertising, promotion or publicity in which
the trademarks or trade names of ISx or its Affiliates is used, or which is
otherwise undertaken pursuant to this Agreement.

 

10.                               Warranty and Warranty Disclaimer.

 

10.1                           Limited Software Warranty. For
a period of thirty (30) days, (the “Software Warranty Period”) beginning on the
date of delivery of the Software to Licensee, ISx warrants that all Software
shall substantially operate as described in the

 

9

 

Documentation and
Specifications described herein (the “Software Warranty”). ISx will, at its own
expense and as its sole obligation and Licensee’s sole and exclusive remedy for
any breach of this Software Warranty, use commercially reasonable efforts to
correct any reproducible Error in the Software reported to ISx in
writing (along with all information available to Licensee that is relevant to
verifying, diagnosing, or correcting the Error) during the Software Warranty
Period. ISx may correct any Error by providing to Licensee, at ISx’s sole
option, either: (i) a new version of the Software in which the Error has
been corrected; (ii) additional software code that when installed in
accordance with ISx’s instructions, will correct the Error; or (iii) instructions
for operating the Software in a manner that will eliminate the material adverse
effects of the Error. Any such Error correction provided to Licensee will not
extend the original Software Warranty Period. This Software Warranty will terminate immediately if Licensee or
any third party makes any modification to the Software.

 

No Third Party Software
Warranty. ISx makes
no warranties regarding Third Party software used with the Software, if any.
ISx shall have no responsibility for any nonconformance with the Documentation
or Specifications in the Software caused by alterations, modifications or
installations made by Licensee or a third party. Any work relating to,
including corrections, for difficulties or defects traceable to Licensee’s
unauthorized alterations, modifications, errors or system changes shall be paid
by Licensee at ISx’s then current time and material rates.

 

No Warranty for third party machines. ISx makes no warranties regarding IBM or
third party machines. Such third party machines or products may have a
specified warranty service as may be provided by such third parties to
Licensee.

 

10.4                        DISCLAIMER OF WARRANTIES. THE LIMITED SOFTWARE
WARRANTY SET FORTH ABOVE IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS,
IMPLIED OR STATUTORY REGARDING THE SOFTWARE AND ANY MACHINES USED IN
CONJUNCTION WITH THE SOFTWARE, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT
OF THIRD PARTY RIGHTS (ALL OF WHICH ARE DISCLAIMED). LICENSEE ACKNOWLEDGES THAT
IT IS NOT RELYING ON ANY WARRANTIES OR STATEMENTS BY ANY PERSON OTHER THAN THE
EXPRESS WARRANTIES SET FORTH ABOVE. ISX DOES NOT WARRANT THAT THE USE OF THE
SOFTWARE OR MACHINES WILL BE ERROR FREE OR UNINTERRUPTED. MISUSE, ACCIDENT,
MODIFICATION, UNSUITABLE PHYSICAL OR OPERATING ENVIRONMENT, OPERATION IN OTHER
THAN THE SPECIFIED OPERATING

 

10

 

ENVIRONMENT, IMPROPER MAINTENANCE BY LICENSEE, OR
FAILURE CAUSED BY A PRODUCT FOR WHICH ISX IS NOT RESPONSIBLE MAY FURTHER
VOID THE LIMITED WARRANTY ABOVE.

 

11.                               INDEMNIFICATION.

 

11.1                           Third Party Infringement Claims. Subject to the provisions of this
Agreement, ISx will defend at its own expense any action against Licensee
brought by a third party to the extent that the action is based upon a claim
that the Software directly infringes any U.S. patent or copyright or
misappropriates any trade secrets recognized as such under any applicable U.S. trade secret laws. Subject to
the provisions of this Agreement ISx will pay those costs and damages finally
awarded against Licensee in any such action that are specifically attributable
to such claims.

 

1.2                                 Conditions. ISx’s obligations under Section 11.1 above with respect to an
action are conditioned on: (i) Licensee immediately notifying ISx in
writing of such action when Licensee knows or reasonably should know of the
existence of such action, (ii) Licensee giving ISx sole control of the
defense thereof and any related settlement negotiations, and (iii) Licensee
cooperating with ISx in such defense including, without limitation, making
available to ISx all documents and information in Licensee’s possession or
control that are relevant to the infringement or misappropriation claims or
actions, and by making Licensee’s personnel available to testify or consult
with ISx or its attorneys in connection with such defenses.

 

11.3                           ISx’s Options. If the use of the Software or a component thereof
by Licensee becomes, or in ISx’s option is likely to become, the subject of
infringement or misappropriation claims or actions then ISx may, at its sole
option and expense either: (i) procure for Licensee the right to continue
using the Software; (ii) replace or modify the infringing Software or
component thereof so that it becomes non-infringing, (iii) replace the
Software or a component thereof with a non-infringing substitute, or (iv) terminate
Licensee’s right to use the Software and give Licensee a pro-rated refund or
credit for the License Fee actually paid by Licensee to ISx for the infringing
Software item.

 

11.4                           Exclusions. Notwithstanding the foregoing, ISx will have no obligation or
otherwise with respect to any infringement or misappropriation claims or
actions based upon: (i) any use of the Software not in accordance with
this Agreement or the Documentation or for purposes not intended by ISx such as
use of Software outside its specified operating environment, (ii) any
modification of the Software made by any person other than ISx not agreed to by
ISx in writing, (iii) a combination of the Software with the software or
hardware of a third party; (iv)  a non-lSX product

 

11

 

alone; or (v) Licensee’s continued use of the alleged infringing
activity after being notified in writing by ISx thereof or after receiving a
modification delivered by ISx that would have avoided the alleged infringement.

 

ENTIRE LIABILITY. THIS SECTION STATES
ISX’S ENTIRE LIABILITY AND LICENSEE’S SOLE AND EXCLUSIVE REMEDY FOR
INFRINGEMENT OR MISAPPROPRIATION CLAIMS AND ACTIONS PURSUANT TO SECTION 11.1
ABOVE.

 

6                                         Indemnification by Licensee. Licensee will defend, indemnify and hold
harmless ISx and its shareholders, officers, directors, agents, and employees
from any and all claims, losses, liabilities, damages, costs, awards, and
expenses, including attorneys’ fees, expertise witness fees and court costs
(directly or indirectly) arising from or related to (i) any breach by Licensee
of its obligations, duties and responsibilities under this Agreement, (ii) any
breach of or default under any representations, warranties, guarantees or other
written or oral statements made by or on behalf of Licensee or any person under
its control, including agents, or (iii) third party claims based on
Licensee’s modification to the Software or based on Software created to
Licensee’s specific design.

 

12.                               LIMITATION OF LIABILITY.

 

EXCLUSIONS TO LIABILITY. ISX SHALL NOT BE LIABLE
FOR ANY: (1) SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL
DAMAGES, INCLUDING LOSS OF PROFITS, ARISING OUT OF OR RELATING TO THIS
AGREEMENT OR ANY OPERATION OR USE OF THE SOFTWARE, INCLUDING, WITHOUT
LIMITATION, SUCH DAMAGE ARISING FROM LOSS OF DATA OR PROGRAMMING, LOSS OF
REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, DAMAGES TO
EQUIPMENT, BREACHES OF SECURITY, AND CLAIMS AGAINST LICENSEE BY ANY THIRD
PERSON, EVEN IF ISX HAD
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; (2) DAMAGES REGARDLESS OF
THEIR NATURE, FOR ANY DELAY OR FAILURE BY ISX TO PERFORM ITS OBLIGATIONS
UNDER THIS AGREEMENT DUE TO ANY CAUSE BEYOND ISX’S REASONABLE CONTROL; OR (3) CLAIMS
MADE A SUBJECT OF A LEGAL PROCEEDING (INCLUDING ARBITRATION) AGAINST ISX MORE
THAN TWO (2) YEARS AFTER ANY SUCH CAUSE OF ACTION FIRST AROSE.

 

12.2                        LIMITATION OF DAMAGES. NOTWITHSTANDING ANY OTHER
PROVISION OF THIS AGREEMENT, ISX’S SOLE LIABILITY UNDER

 

12

 

THIS AGREEMENT OR ANY APPENDED EXHIBITS, WHETHER UNDER
CONTRACT LAW, TORT LAW, WARRANTY OR OTHERWISE SHALL BE LIMITED TO DIRECT
DAMAGES NOT TO EXCEED 100,000 EURO.
LICENSEE SPECIFICALLY ACKNOWLEDGES THAT THE EXCLUSIONS AND LIMITATION OF
LIABILITY EXPRESSEDAS IN THIS  SECTION HAVE BEEN CONSIDERED AND NEGOTIATED IN
THE CONTEXT OF THE SOFTWARE AND SERVICES TO BE PROVIDED BY ISX  UNDER THIS AGREEMENT,
AND THAT THEY ARE REASONABLE UNDER THE CIRCUMSTANCES, AND THAT THE LICENSE FEE
AND OTHER CHARGES SPECIFIED IN THIS AGREEMENT WOULD BE SUBSTANTIALLY HIGHER IF
THIS PROVISION WAS UNENFORCEABLE.

 

13.                               Term and Termination.

 

3.                                       Term of the Agreement. This Agreement shall take effect upon
the Effective Date set forth in Exhibit A to the Master License & Support Agreement. An Initial Support
Period shall begin from the effective date of the Master License Agreement and run for one year
from the effective date of the Master License and Support Agreement. Any
subsequent Support Period shall be for one year following the Initial Support
Period. Unless otherwise terminated or expired, Renewal of the ASC shall be
automatic at the end of each Support Period. Charging Period shall be
annual and invoiced in advance of each Support Period.

 

13.2                           Termination. Other than a breach or default by Licensee under Sections 3, 6, or 15
of this Agreement, in which case, ISx may immediately terminate this
Agreement upon delivery of written notice thereof to Licensee, this
Agreement may be terminated by either party as follows: (i) at any
time by the mutual agreement of ISx and Licensee, or (ii) by either party
by giving thirty (30) days written notice to the other party (the “Defaulting
Party”) of a material breach of the Agreement, and such Defaulting Party fails
to cure the material breach within such thirty (30) day period, unless a longer
time period is agreed to in writing by ISx and Licensee. (iii) by either
party by giving ninety (90) days written notice to the other party.

 

13.3                           Effects of Termination. Upon
the termination or expiration of this Agreement: (i) the obligation of ISx
to maintain or upgrade the Software will cease; (ii) ISx will be under no
obligation to repair, fix, modify or render any assistance to the Licensee
without a new Service and Maintenance agreement; and (iii) the provisions
of these Licenses and this Agreement will remain in effect in perpetuity.
Neither party shall incur any liability for damage, loss, or expenses incurred
by the other incident to a party’s termination of the Agreement in accordance
with its terms.

 

13

3.4                                 Licensee’s Continuing Obligations. Without limiting any of the above
provisions, in the event of a termination as a result of Licensee’s failure to
comply with any of its obligations under this Agreement, Licensee shall
continue to be obligated to pay any such sums that may then be owing to
ISx, nor shall termination discharge any liability that may have been
incurred by Licensee subsequent thereto.

 

14.                               Proprietary Notices. Licensee agrees to abide by the terms and
conditions of all confidentiality notices or legends placed upon the Software;
not to conceal from view any copyright, trademark or confidentiality notices
placed on the Software, or any output generated by the Software; and to
reproduce all copyright, trademark or confidentiality notices on all copies of
the Software, made by Licensee, as permitted hereunder.

 

15.                               Confidentiality.

 

Obligation to Maintain Confidentiality. By virtue of the transactions contemplated
by this Agreement, either Licensee or ISx, as the case may be (the “Receiving
Party”) may obtain Confidential Information disclosed by either ISx or
Licensee, as the case may be (the “Disclosing Party”). The Receiving Party
agrees that, except as expressly authorized by the Disclosing Party in writing,
it will not at any time (during the term of this Agreement, or any time
thereafter) disclose to any person or use any Confidential Information, as
defined above, for any purposes whatsoever, or permit any person whatsoever to
examine, and/or make copies of any reports, Documentation or Software (whether
in written form or stored on magnetic, optical, or other mass storage
media) prepared by it or that comes into its possession or under its control
pursuant to this Agreement. The Receiving Party further agrees to maintain any Confidential
Information that may come into its possession using the same degree of
care the Receiving Party uses with its own confidential information, but in no
case less than reasonable care under the circumstances.

 

15.2                           Exceptions to Confidentiality. Notwithstanding the foregoing, Confidential
Information shall not include any information that: (i) at the time of the
disclosure is already in the possession of the Receiving Party and not subject
to an existing obligation of confidentiality; or (ii) is independently
made available to the Receiving Party by an unrelated third party whose
disclosure would not constitute a breach of any duty of confidentiality owed to
the Disclosing Party and demonstrated by documentary evidence by the Receiving
Party; (iii) is generally available to the public through no wrongful act
of the Receiving Party, (iv) is independently developed by the Receiving
Party without using the Confidential Information as demonstrated by documentary
evidence by the Receiving Party; or (v) is compelled to be disclosed
pursuant to a court order, or by governmental agency having authority over
Receiving Party, and provided that the Disclosing Party shall first have the
opportunity to request a protective order, and also provided that the Receiving
Party

 

14

 

first uses reasonable efforts to obtain confidential treatment for the
Confidential Information.

 

Except as provided above, all other information exchanged shall be
considered non-confidential. If either party requires the exchange of
confidential information outside the scope of the definition of Confidential
Information in this Agreement, it will be made under a signed confidentiality
agreement.

 

16.                               Equitable Remedies. Recognizing the competitive nature of the
computer software industry, and also the special knowledge of the Software and
of the affairs and operations ISx that Licensee has or may gain during the
term of this Agreement, Licensee agrees that in the event it fails to comply
with any of the terms set forth in this Agreement, ISx will suffer irreparable
harm, which may not be adequately compensated by monetary damages.
Accordingly, Licensee agrees that in the event of a breach or threatened breach
of this Agreement, ISx shall be entitled to injunctive or other preliminary or
equitable relief, in addition to such other remedies as may be available
to it for such breach or threatened breach, including a temporary restraining
order, permanent injunction, damages, and any other available remedies
allowable under the law, by showing actual damages.

 

17.                               Notices.

 

Delivery of Notices. All notices, requests, demands and other communications, which are
required or permitted hereunder shall be in writing, and shall be deemed to
have been duly given, made and received: when personally delivered; or, if by
facsimile when received, provided that the sender retains a printed transmittal
confirmation sheet reflecting the date and time of delivery; or, if by
overnight courier service, one (1) day following the day when deposited
therewith for overnight priority service; or when deposited in the United
States mails, first class postage prepaid, three (3) days following
the day of such mailing, and addressed as set forth below:

 

	
   

  	
  If to ISx to:

  	
   

  	
   

  
	
   

  	
   

  	
  Information
  Services Extended, Inc.

  
	
   

  	
   

  	
  6301
  N.W. 5th Way, 4th Floor

  
	
   

  	
   

  	
  Ft.
  Lauderdale, FL 33309

  
	
   

  	
   

  	
  Tel:
  917-953-9203  954-689-6270  Fax 954-689-6360

  
	
   

  	
   

  	
  miles@isxinc.com

  
	
   

  	
   

  	
  Attention:
  Miles Wortman

  
	
   

  	
   

  	
   

  
	
   

  	
  If
  to IBM to:

  	
   

  	
   

  
	
   

  	
   

  	
  Oy
  International Business Machines Ab

  
	
   

  	
   

  	
  Tietokuja
  2

  
						

 

15

 

	
   

  	
   

  	
  FIN-00330
  Helsinki

  
	
   

  	
   

  	
  Tel:
  +358 9 459 5506 Fax: +358 9 459 4442

  
	
   

  	
   

  	
  erkki.lumivirta@fi.ibm.com

  
	
   

  	
   

  	
  Attention:
  Erkki Lumivirta

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
   

  	
  If
  to Licensee to:

  	
   

  	
   

  
	
   

  	
   

  	
  Company:
  Oy ENIRO DS Ab

  
	
   

  	
   

  	
  Address:
  Saterinkatu 6, 02601 Espoo

  
	
   

  	
   

  	
  Telephone:
  +358 20 111 0510

  
	
   

  	
   

  	
  Fax:
  +358 20 111 0511

  
	
   

  	
   

  	
  e-mail:
  heikki.mikkonen@eniro.fi

  
	
   

  	
   

  	
  Attention:
  Heikki Mikkonen

  

 

7.2                                 Change in Notice Address. Any party hereto may alter the address
to which communications or copies are to be sent by giving notice of such
change of address in conformity with the provisions of this Section.

 

18.                               Assignment. Licensee and its Affiliates may not
assign or transfer (including without limitation, by operation of law) its
interest, rights or obligations under this Agreement or sublicense the Software
without the prior written consent of ISx, and any prohibited assignment or
sublicense shall be null and void.

 

19.                               Amendment. No amendment or modification of this
Agreement shall have any effect, unless done in writing, stating with
specificity the particular amendment or modification to be made and signed by
all Parties hereto or their duly authorized representatives.

 

20.                               Waiver; Severance. Nothing herein may be waived unless
done in writing and signed by the Parties to be bound, and no modification or
amendment of any provision of this Agreement shall be construed as a waiver,
breach or cancellation of any other provision or a waiver of any other option,
right or privilege on any other occasion. In the event any of the provisions of
this Agreement are deemed to be invalid or unenforceable by court order,
administrative agency or other governmental action, the unenforceable provision
shall be deemed severable from the remainder of this Agreement to the extent
permitted by law, and the remaining provisions of the Agreement shall remain
binding with the same effect as though the void parts were deleted.

 

21                                  The laws of Finland will govern, construe,
and enforce all of the rights, duties, and obligations arising under, or
relating in any manner to, the subject matter of this Agreement,
notwithstanding any conflicts of law principles. The Parties agree that this
Agreement is not

 

16

 

subject to and shall not be interpreted by the United Nations
Convention on Contracts for the International Sale of Goods.

 

22.                               Construction and Interpretation. The section headings in this Agreement
are for convenience only, they form no part of this Agreement and
shall not affect its interpretation. This Agreement may be executed in one
or more counterparts, each of which will be deemed an original and all of which
together will constitute one and the same instrument. Except as otherwise
provided herein, words used herein, regardless of the number and gender
specifically used, shall be deemed and construed to include any other number,
singular or plural, and any other gender, masculine, feminine or neuter, as the
context indicates is appropriate.

 

23.                               Survival. Sections 3.2, 3.3, 6, 7, 8, 9, 10, 11, 12,
13.3, 13.4, 14, 15, 16, 18, 21, 23, 24, 26 and 28, in addition to any other
provisions that by their nature extend beyond termination or expiration, shall
survive the termination or expiration of this Agreement.

 

24.                               Attorneys’ Fees. The prevailing party in any action,
including arbitration, to enforce or interpret this Agreement shall be entitled
to recover reasonable costs and fees in connection therewith, including
reasonable attorneys’ fees in addition to any other remedies available at law
or in equity.

 

25.                               Severability. The provisions of this Agreement are
independent of and separable from each other, and no provision shall be
affected or rendered invalid or unenforceable by virtue of the fact that for
any reason any other or others of them may be invalid or unenforceable in
whole or in part.

 

Export Control and Other Regulatory Compliance. This Agreement shall be subject to all
applicable laws, rules and regulations relating to the Software, including
the export regulations of the United States Department of Commerce, Bureau of
Export Administration. Licensee shall comply with all such laws, rules and
regulations. Licensee shall not, and Licensee shall not permit any other party
to, export or re-export the Software, whether in whole or in part, directly or
indirectly, to any country, or to any foreign national of such a country
regardless where such foreign nationals are located, for which the United
States Government or any agency thereof requires an export license or other
approval without first obtaining the same and at the sole cost and expense of
Licensee.

 

Relationship of the Parties. Each Party is acting as an independent
contractor and not as an agent, partner, or joint venture partner of the other
Party for any purpose except as provided for in this Agreement. No Party shall
have the right, power, or authority to act or create any obligation express or
implied on behalf of the other, and neither party shall hold itself out as
being able to do so.

 

17

 

28.                               Arbitration. All disputes arising in connection with
this Agreement will be finally settled in arbitration by three arbitrators in
accordance with the rules of the Central Chamber of Commerce in Helsinki.
The arbitrators will come together, and the arbitration will take place, in
Helsinki. The official language of the proceedings will be English.

 

29.                               Entire Agreement. This Agreement constitutes the sole and
entire Agreement among the Parties pertaining to the subject matter contained
herein and supersedes and cancels any and all other prior or contemporaneous
agreements or understanding, whether oral or written, among the Parties with
respect to the subject matter contained herein.

 

AGREED:

 

	
  Licensor:

  	
   

  	
  Licensee:

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Information Services eXtended, Inc.

  	
   

  	
  Oy Eniro DS Ab

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  By:

  	
  /s/
  Miles Wortman

  	
   

  	
  By:

  	
  /s/ [ILLEGIBLE]

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Name: Miles Wortman

  	
   

  	
   

  	
  Name:

  	
  [ILLEGIBLE]

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Title: Director, Global Operations

  	
   

  	
   

  	
  Title:

  	
  President

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  ISx Vendor:

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  Oy International Business
  Machines

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
  By:

  	
  /s/
  [ILLEGIBLE]

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Name:

  	
  [ILLEGIBLE]

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  Title:

  	
   

  	
   

  	
   

  	
   

  
													

 

18

 

EXHIBIT ”A”

to Master License &
Support
Agreement

 

ISx SOFTWARE

 

	
   

  	
  Computer
  Programs are listed in IBM CONTRACT

  
	
  2.

  	
  Effective
  Date: January 1, 2003

  
	
  3.

  	
  One-Time
  License Charges (OTC) are stated in IBM CONTRACT

  
	
  4.

  	
  Annual
  Service Charges (ASC) are stated in IBM CONTRACT

  
	
  5.

  	
  The
  Software listed in IBM CONTRACT shall be subject to the Software Support
  Process EXHIBIT ”B”.

  

 

 

19

 

EXHIBIT ”B”

to License & Support Agreement

 

SOFTWARE
SUPPORT PROCESS

 

This document defines the process for providing defect service, problem
resolution and product support for the Software listed in Exhibit A from ISX to
the Licensee/Customer.

 

Scope Of Process

 

During the term of the License & Support Agreement, ISx will
use commercially reasonable efforts to provide Customer standard maintenance
and defect support as set forth in below for the computer programs and user manuals
listed in Exhibit A to the License & Support Agreement
(collectively “Software”).

 

Standard Maintenance Services

 

Scope of Services. During the term of this Agreement, ISx will provide Customer the following
Standard Maintenance Services for the Software:

 

1                  Corrections
of substantial defects in the Software so that the Software will operate as
described in the user manuals listed in Attachment A.

 

2.               Periodic updates of the Software that may incorporate
(A) corrections of any substantial defects, (B) fixes of any minor
bugs, and (C)at the sole discretion of Isx, enhancements to the Software. The
term updates does not include new versions.

 

Problem Reporting and Support –Program defects may be reported as an
Incident via the ISx Support website to the ISx Support system, by Customer
directly. Customer can report problems via the website any day any time. For
reported severity 1 Incidents, ISx provides customer support 24x7. For other
severity levels, ISx provides customer support from Monday through Friday (8:00
AM - 5:00 PM, Customer local time), excluding ISx local holidays.

 

When reporting a problem, customer personnel should provide the
following information as a minimum:

 

•                  Customer ID

•                  Customer Password

•                  Customer contact name

ISx product name and version

Severity of the Incident

•                  Description of the problem

 

20

 

An Incident will be generated by the ISx Support system as a result of
this initial ISx Support website entry and an Incident number will be assigned
as the control number by the ISx Support system. The Incident number should be
used in all future communication concerning the problem.

 

This Incident will be recorded in the ISx Support database. The ISx
Support system contains records about each problem and the solution (or fix)
for it. It also contains records about ISx customers, products and service
organizations.

 

ISx Support System will send an email acknowledgement to the Customer
Contact on the incident indicating that the incident has been received. ISx
customer support personnel contact the Customer within the defined time periods
established for each severity level to begin problem investigation. ISx
customer support personnel provide problem resolution and maintain the Incident
to closure. Customer may obtain incident status at any time via the ISx
Support website. Also, Customer may update an existing incident with new
information via the website.

 

If a problem requires
on-site assistance, the then current hourly rates and terms for Services will
apply.

 

Only for critical problems where Customer cannot use the
function/program which has a critical impact on business operation and an
immediate circumvention or solution is required, if ISx determines that on-site
resources are required to fix the defect, ISx may elect to provide such
on-site support as required. If the defect is ultimately determined to be a
non-ISx problem, that assistance is billable.

 

Problem Severity
- the following is a definition of problem severities, as seen by Customer:

 

SEVERITY 1 (CRITICAL) DESCRIPTION

 

Customer cannot use the function/program, which has a critical impact
on the business operation. An immediate circumvention or solution is required.

 

ISx will attempt to determine an immediate solution to a severity 1
problem and will use commercially reasonable efforts to work around the clock
to provide a fix or a temporary circumvention. In case of a temporary
circumvention, the severity level will be renegotiated with the customer.

 

The ISx support personnel will provide the status of the problem
resolution to customer contact periodically.

 

ISx target response time: Call backs to Severity calls will occur
within 2 hours

 

21

 

Target resolution time: Action plan within working day.
Permanent resolution within 30 days.

 

SEVERITY
2 (MAJOR) DESCRIPTION

 

Customer can use the function/program, but the business operation is
severely restricted.

 

ISx target response time: Call backs to Severity 2 calls will occur
within 4 business hours.

 

Target resolution time: Action plan within 3 working days. Permanent
resolution within 60 days.

 

SEVERITY 3 (MINOR) DESCRIPTION

 

Customer can use the function/program with some restrictions on the
functions which can be used. These restrictions do not have a critical impact on the business’s operations.

 

ISx target response time: Call backs to Severity 3 calls will occur
within 8 business hours.

 

Target resolution time: Permanent resolution within 180 days. Permanent
resolution is negotiable.

 

4.              Technical Assistance - a reasonable amount of remote assistance
is available during ISx’s normal business hours (excluding local holidays) via
telephone, fax, or e-mail to provide the customer with code-related technical
assistance. For example, questions regarding availability of Code Corrections,
Fixes, Program Updates, use, operation, or the interpretation of the Software’s
results.

 

If ISx determines on-site assistance is required, and the problem is a
failure of the Software to perform according to its then applicable
specifications in the designated operating environment, no charges will apply.
If ISx determines that the problem is due to other causes, or if you expressly request on-site assistance,
the then current ISx hourly rate and terms for Service will apply.

 

22

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