Document:

EXHIBIT 10.53

 
Exhibit 10.53 
 THE USE OF THE FOLLOWING NOTATION IN THIS EXHIBIT INDICATES THAT A CONFIDENTIAL PORTION HAS BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT AND THE OMITTED MATERIAL HAS BEEN FILED SEPARATELY WITH THE COMMISSION: [****].

 

 
 AMENDED AND RESTATED AGREEMENT
FOR DELIVERY OF SERVICE 
 This Amended and
Restated Agreement for Delivery of Service (the “Agreement”) is entered into this 18th day of April, 2000 (the “Effective Date”), by and between Level 3 Communications, LLC (“Level 3”) and America Online, Inc. (“Customer”). This Agreement shall replace and
supersede that certain Agreement for Delivery of Services between Customer and Level 3 dated October 12, 1999 (the “Original Agreement”). For the sole purpose of determining each party’s rights and responsibilities with respect
to the Original Agreement and this Agreement, the rights and responsibilities of the parties from and after the Effective Date of this Agreement shall be defined by this Agreement, and the rights and responsibilities of the parties prior to the
Effective Date of this Agreement shall be defined by the Original Agreement; provided, however, that any orders submitted pursuant to the Original Agreement before the Effective Date of this Agreement for delivery after the Effective Date of this
Agreement shall be subject to the terms of this Agreement. In consideration of the mutual promises and covenants contained herein, the parties hereby agree as follows: 
  
 DEFINITIONS 
 Confidential Information: Licensed Software, and all
source code, source documentation, inventions, know-how, and ideas, updates and any documentation and information related to the Licensed Software, Customer usage statistics, calling patterns, ANI data, and all Customer member information, and any
non-public information regarding the business of a party provided to either party by the other party where such information is marked or otherwise communicated as being “proprietary” or “confidential” or the like, or where such
information is, by its nature, confidential. 
 Customer Order: See Section 1.2(a). 
 Facilities: Any and all devices supplied by Level 3 used to deliver Services, including but not limited to all terminal and other
equipment, wires, lines, circuits, ports, routers, switches, channel service units, data service units, cabinets, racks, private rooms and the like. Facilities shall not include any such devices sold to Customer by Level 3 and paid for by Customer
or owned by Customer or any third party. 
 Force Majeure Event: See Section 9.1. 
 Managed Modem Services: An end to end nationwide dial-up modem network (including but not limited to modem ports, routing, and the
associated telephone numbers) with a specified quantity of managed modem ports. The Managed Modem Service defined by this Agreement consists of Customer end user traffic that is aggregated from 

 
multiple locations utilizing Level 3’s facilities and is delivered directly to or received directly from a limited number of Customer locations, either within the Level 3 gateway or at the
Customer premises. Unless otherwise agreed, the Managed Modem Services shall only be ordered and delivered to Customer in the United States. 
 Market: See Section 1.2(c). 
 Premises: The location(s) occupied by Customer or its end users to which Service will
be delivered by Level 3. 
 Port Commitment: See Section 1.1. 
 Ramp Period: See Section 1.1 
 Service: Any service offered by
Level 3 pursuant to a Customer Order submitted hereunder. 
 Shortfall Fee: See Section 1.1. 
 Term: The period of time which is defined in Section 1.1 hereof. 
 SECTION 1. PORT COMMITMENT AND CUSTOMER ORDERS 
 1.1    Port Commitment. 
 a.      Customer hereby commits
that, for each month after the “Ramp Period” (as defined below), Customer shall have installed and be responsible for payment of the charges set forth in Section 2 for a minimum of [****] ports of Managed Modem Service. During each
month of the “Ramp Period” (which commences on the Effective Date and ends 

  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT
 04/17/00
	  	Page 1                    

 COLLECTED 

 
on June 30, 2001), Customer shall have installed and be responsible for payment of such charges for the following total minimum number of Managed Modem Service ports: 
  

			
	 March
‘00
	  	[****]
	 April ‘00
	  	[****]
	 May ‘00
	  	[****]
	 June ‘00
	  	[****]
	 July ‘00
	  	[****]
	 August ‘00
	  	[****]
	 September ‘00
	  	[****]
	 October ‘00
	  	[****]
	 November ‘00
	  	[****]
	 December ‘00
	  	[****]
	 January ‘01
	  	[****]
	 February ‘01
	  	[****]
	 March ‘01
	  	[****]
	 April ‘01
	  	[****]
	 May ‘01
	  	[****]
	 June ‘01
	  	[****]

 (the “Port Commitment”). Customer’s compliance with the Port
Commitment for the Ramp Period shall be measured on the last day of the each month listed above (so that, by the end of March 2000, Customer must meet the Port Commitment of [****] ports of Managed Modem Service, and by the end of April 2000, an
additional [****] ports must be installed, etc.). Customer’s compliance with the Port Commitment shall be contingent upon the deployment of ports by Level 3 in substantial compliance with the terms of this Agreement. Subject to the limitations
on Level 3’s obligations to install ports as set forth in Section 1.2(c) below, Level 3 agrees that Managed Modem Service will be available to satisfy Customer’s Port Commitment during the Ramp Period. The period of time commencing
upon October 12, 1999 and ending six (6) years thereafter shall be the “Term”. In any month where Customer fails to meet the Port Commitment, Customer will be billed for and will pay the Port Charges that would have otherwise
been payable had Customer satisfied the Port Commitment (the “Shortfall Fee”). The foregoing remedy will be Level 3’s sole and exclusive remedy for a failure of Customer to satisfy the requirements of this Section. Notwithstanding the
foregoing, Customer shall not be liable for payment of the Shortfall Fee to the extent that Customer’s failure to satisfy the Port Commitment is the direct result of Level 3’s failure or inability to deliver Managed Modem Services ordered
by Customer in compliance with Section 1.2 hereof. 

 b.     At any time following January 1, 2003, Customer may decommission any port installed under this Agreement [****], provided, however, that the following conditions are
satisfied: (i) such decommissioning may occur only if Customer is reducing its consumption and use of dial-up access services (whether provided by Level 3, Customer or others); (ii) such decommissioning must be reasonably proportional to
Customer’s actual decommissioning of AOLnet as a percentage of the total number of all ports (whether provided by Level 3, other vendors or Customer) comprising AOLnet prior to such decommissioning (e.g., in the event Customer is in the process
of decommissioning a total of twenty percent (20%) of all AOLnet ports, then Customer, as part of such decommissioning process, may decommission up to twenty percent (20%) of the ports installed under this Agreement); and (iii) no
port installed under this Agreement may be decommissioned pursuant to this Section 1.1(b) unless and until Customer has paid Level 3 a minimum of [****] of Port Charge for such port. Upon the later of (i) the date of decommission requested
by Customer in the written notice delivered hereunder, or (ii) the end of the [****] following delivery of the notice, Customer shall no longer be liable for the Port Charge (or any Shortfall Fee or termination charge) with respect to such port;
provided, however, that in the event Level 3 elects to decommission a port earlier than the date set forth in either subsection (i) or (ii) above, Customer shall no longer be liable for any charges relating to such port as of the actual
decommissioning date for such port. Level 3 reserves the right to audit Customer’s relevant books and records to verify compliance with Subsections (i) through (iii) above pursuant to the audit conditions set forth in Section 2.2(e)
(except that Level 3 may perform a separate audit each time Customer notifies Level 3 that it is decommissioning a portion of AOLnet). 
 1.2    Submission of Customer Orders. 
 a.      To order any
Service, Customer may submit to Level 3 an order form for Services, completed with Level 3’s assistance (“Customer Order”) requesting the provision of Service. Level 3 shall, on a monthly basis during the Term, deliver to Customer a
listing of new Markets within which Customer Orders for Managed Modem Services may be ordered, and thereafter Customer shall be permitted to order Managed Modem Services within such Market pursuant to this Section 1.2. 

  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT
 04/17/00
	  	Page 2                    

 COLLECTED 

 
Notwithstanding the foregoing, with respect to any new Market made available by Level 3 to Customer or any party other than Customer, Customer may order a minimum of [****] ports per month in
such new Market, such ordered ports shall be deemed accepted by Level 3 and shall be delivered in accordance with the terms and conditions of this Agreement. 
 b.     Customer shall, on a quarterly basis during the Term, provide Level 3 with a binding forecast (covering the period which commences ninety (90) days following
submission of the forecast) setting forth the location and volume of Customer’s orders for Managed Modem Services in such period (including the total number of ports of Managed Modem Service that must be installed in each month during the
applicable quarter and the requested location (with NPA/NXX information) of each port of Managed Modem Service which Customer desires to have installed within each month during the applicable quarter). The binding forecast shall be considered a
Customer Order by Customer for the delivery of the Managed Modem Services set forth therein. The binding forecast shall be clearly marked as such and shall be delivered via electronic mail to each of the following individuals:
tony.sachetti@level3.com and kathleen.hughes@level3.com. The binding forecast shall be effective to constitute a Customer Order only if it is submitted by the Vice President of AOLnet Operations, the Director for AOLnet Capacity Planning, or a
designee of either. Level 3 may, by written notice to Customer, identify alternate individuals for delivery of the binding forecasts. Level 3 shall, within ten (10) business days after receipt of the binding forecast, inform Customer of any
forecasted Managed Modem Service which Level 3 believes (in good faith) will not be available for delivery at the locations specified within the quarter requested by Customer. If such Managed Modem Services are ordered in a Market where Level 3 has
notified Customer that Managed Modem Service is available (under Section 1.2(a) above) and such ordered Managed Modem Services are within the delivery parameters set forth in Section 1.2(c) below, then such ordered but unavailable Managed
Modem Service shall reduce proportionately the Port Commitment set forth in Section 1.1. If Level 3 fails to so notify Customer of the unavailability of forecasted Managed Modem Services, then such order shall be deemed accepted and (subject to
paragraph (c) below) Level 3 shall be obligated to deliver such Managed Modem Services to Customer at Customer’s requested location for each port of 

 
Managed Modem Service (so that by the end of the quarter Level 3 will have installed the requested and accepted number of ports in each city). Customer’s initial forecast shall be submitted
within fifteen (15) days after execution hereof. 
 c.     Notwithstanding the foregoing
subparagraphs (a) and (b), in no event shall Level 3 be obligated to install more than 
 (i)     [****] ports of Managed Modem Service for Customer nationwide, or 
 (ii)    [****] ports of Managed Modem Service in any Market (as defined below), 
 during any
30-day period. Customer Orders for Managed Modem Service must be submitted in increments of at least [****] ports in each Market. For purposes of the foregoing, a “Market” is defined as each separate local access transport area
(“LATA”) where Level 3 delivers Managed Modem Services (please refer to the Level 3 NPA/NXX coverage summary for the present listing of rate center coverage). Level 3 shall not be obligated to deliver Managed Modem Service in any
metropolitan area where Level 3’s Managed Modem Service is not then commercially available. 
 d.     In the event that (a) Level 3 fails to deliver the number of Managed Modem Service ports ordered by Customer for any month during the applicable quarter as set forth in subparagraph (b) above, or
(b) Level 3 fails to deliver the number of ports ordered by Customer in any location by the end of an applicable quarter, then such undelivered but committed number of ports shall be deducted from the Port Commitment for each month for the
duration of the Agreement. For purposes of the foregoing, ports shall be deemed “delivered” only if such ports have been accepted by Customer pursuant to Section 1.4 below. 
 e.     Customer may submit Customer Orders for Managed Modem Services which were not forecasted, or which are in excess of the limitations described in
subparagraph (c) of this Section 1.2, and Level 3 shall use reasonable efforts to deliver such Managed Modem Services to Customer (provided, however, that there shall be no reduction in the Port Commitment as a result of Level 3’s
failure to deliver such Managed Modem Services). All ports of Managed Modem Service ordered by Customer and accepted by Level 3 hereunder shall be included when determining whether the Port Commitment has been satisfied. 

  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT
 04/17/00
	  	Page 3                    

 COLLECTED 

 1.3    Termination Liability.    In the event that Customer terminates this Agreement (other than as a result of a material uncured default by Level 3
in the performance hereof or otherwise in accordance with Section 3.3) prior to the expiration of the Term, or in the event that this Agreement is terminated by Level 3 as the result of a material uncured default by Customer, as Level 3’s
sole remedy Customer shall pay Level 3 a termination charge calculated as follows: 
 a.     [****]
percent [****] of both the Shortfall Fee and the Interconnection Charge for each month in months 1-18 of the Term; plus 
 b.     [****] percent [****] of both the Shortfall Fee and the Interconnection Charge for each month in months 19-30 of the Term; plus 
 c.     [****] percent [****] of both the Shortfall Fee and the Interconnection Charge for each month in months [****] of the Term; plus 
 d.     [****] percent [****] of both the Shortfall Fee and the Interconnection Charge in month [****] though
the end of the Term. 
 Thus, (a) if the Agreement were terminated as set forth above in month [****] of the Term, the
termination charge would be equal to [****] of the Shortfall Fee for months [****], [****] of the Shortfall Fee for months [****] though [****], [****] of the Shortfall Fee for months [****] through [****] and [****] of the Shortfall Fee for month
[****] through the end of the Term (plus the appropriate percentages of the Interconnection Charge); and (b) if the Agreement were terminated as set forth above in month [****] of the Term, the termination charge would be equal to [****] of the
Shortfall Fee for months [****] through [****], and [****] of the Shortfall Fee for month [****] through the end of the Term (plus the appropriate percentages of the Interconnection Charge). 
 1.4    Acceptance Testing.    Customer shall have a period of three (3) business days after delivery of Managed Modem
Service within which to test such Managed Modem Service (which tests may include using the Managed Modem Service for “live traffic”). In the event that the Managed Modem Service is not operating in compliance with the requirements of this
Agreement, Customer shall (prior to the expiration of the 3-day test period) deliver written notice to Level 3 setting forth the particular performance criteria for the Managed Modem Service which Customer contends is not satisfied. 
  

 If Customer fails to deliver such written notice, or if Customer informs Level 3 that the Managed Modem Service is operating in compliance with the performance criteria set forth in
this Agreement, the Managed Modem Service shall be deemed accepted and billing for such Managed Modem Service shall commence upon the date of acceptance or deemed acceptance. 
 1.5    Technical, Operational and Reporting Requirements. 
 The Managed Modem Services shall be delivered in compliance with Exhibit A and Exhibit B attached hereto and incorporated herein by this reference. The service level requirements set forth in Exhibit C
hereof shall be applicable to Level 3’s delivery of the Managed Modem Service. Level 3’s Year 2000 Readiness Statement is attached hereto as Exhibit E and incorporated herein by this reference. 
 SECTION 2. CHARGES, BILLING AND PAYMENT 
 2.1    Charges. 
 a.      The monthly recurring charge
for each port of Managed Modem Service for delivery of the ports (the “Port Charge”) ordered hereunder shall be determined in accordance with the following schedules: 
 Pricing for Ports through June 1, 2000: 
 The following schedule sets forth the
Port Charge for all Ports through June 1, 2000. 
  

			
	 Number of Ports
	  	Port Charge (per port)
	 Up to (and including) [****]
	  	[****]
	 [****]
	  	[****]
	 [****] 
	  	[****]
	 [****]
	  	[****]
	 [****]
	  	[****]
	 [****]
	  	[****]

 Pricing for all Managed Modem Service ports (including ports already installed) shall
be adjusted to the lower price tier in the month following the month in which Customer has attained usage at the specified level. 
 Pricing
for Ports from and after June 1, 2000: 
 The following schedule sets forth the Port Charge from and after June 1,
2000 through the end of the Term; the Port Charge for ports ordered or installed 

  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT
 04/17/00
	  	Page 4                    

 COLLECTED 

 
prior to June 1, 2000 shall be reduced in accordance with the following schedule effective as of June 1, 2000. 
  

			
	 Year
	  	Port Charge
	 1
	  	[****]
	 2
	  	[****]
	 3
	  	[****]
	 4
	  	[****]
	 5
	  	[****]
	 6
	  	[****]

 Year 1 shall commence on the first day of the first month following the Effective
Date hereof and end on December 31, 2000. Years 2 through 5 shall be calendar years 2001 through 2004, respectively. Year 6 shall mean the period from January 1, 2005 through the end of the Term. Pricing for all new and existing ports
shall be adjusted to the lower rates set forth above on each December 31 anniversary date. The Port Charges set forth above shall also be reduced by an additional [****] per port discount on all ports then installed for each [****] ports
installed by Level 3 over and above [****] ports (so that the first [****]/port reduction in the Port Charge, if any, would be applied once Customer’s installed ports reached [****] and a further reduction of [****]/port would be applied for
each [****] ports installed thereafter). 
 Pricing for all Managed Modem Service ports (including ports already installed)
shall be adjusted pursuant to this subsection to the lower price tier in the month following the month in which Customer has attained usage at the specified level. In the event that Customer subsequently terminates the delivery of Managed Modem
Service and falls below an applicable [****] port increment, then the pricing shall be increased for all ports in the month following the month in which Customer falls to the next pricing tier. The installation charge for each port of Managed Modem
Service ordered hereunder shall be $[****] per port. 
 Notwithstanding anything to the contrary herein, pricing for all ports
shall also be subject to pricing adjustments as set forth in Section 2.2. 
 b.     The monthly
recurring charge for delivery of interconnection services to specified Customer sites (the “Interconnection Charge”) shall be as set forth in Exhibit A attached hereto and incorporated herein by this reference. The Managed Modem Services
shall be engineered to an average throughput per user at peak of [****] 
  

 c.     
Notwithstanding the delineation of the Port Charge and Interconnection Charge set forth above and unless otherwise agreed by the parties, Level 3 shall deliver each port ordered hereunder as a package including all of the components in accordance
with the acceptance criteria described in Exhibit A; Customer may elect, in its sole discretion to place additional orders with Level 3 with respect to interconnection services, and, subject to the availability of such services, Level 3 agrees to
deliver such interconnection services in accordance with the acceptance criteria set forth in Exhibit A. Level 3 agrees to provide the Interconnection Services described in Exhibit A. 
 2.2    [****] 
 a.     [****] 

  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT
 04/17/00
	  	Page 5                    

 COLLECTED 

 [****] 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT
 04/17/00
	  	Page 6                    

 COLLECTED 

 c.      [****] 
 d.      [****] 
  
  
  
  
 e.      [****] 

 [****] 
 f.      Level 3 currently plans to
construct its own fiber facilities to Customer’s sites in [****], [****] and [****] once such fiber facilities are completed and Level 3 is able to provide the transport services to Customer on a more cost-efficient basis, then Customer shall
be entitled to a reduction in the Interconnection Charges as set forth in Exhibit A (the extent of the reduction shall be negotiated by the parties prior to or upon Level 3’s completion of construction of such fiber facilities). 
 2.3    Payment of Bills.    Level 3 bills all charges incurred by Customer on a
monthly basis. Level 3 bills [****] for all Services to be provided during the ensuing month, except for (i) charges which are dependent upon usage of Service, which are billed in arrears; and (ii) charges stemming from ports not yet
accepted by Customer in accordance with the terms of this Agreement. Billing for partial months will be prorated based on a Calendar month. All bills are due upon receipt, and become past due thirty (30) days later. The unpaid balance of any
past due balance which is not reasonably disputed under Section 2.6 hereof shall bear interest at the rate of [****] per month (prorated on a daily basis beginning on the past due date), or the highest rate allowed by law, whichever is
less. 
  
  
  
  
  
  
  
  
  
  
  

  
  
  
  
  
  
  
  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT
 04/17/00
	  	Page 7                    

 COLLECTED 

 
Customer will not be required to honor any invoices for Services performed more than ninety (90) days prior to the date of the invoice. 
 2.4    Taxes and Fees.    Except for taxes based on [****] shall be responsible
for payment of all sales, use, gross receipts, excise, access, bypass, franchise or other local, state and federal taxes, fees, charges, or surcharges, however designated, imposed on or based upon the provision, sale or use of the Services.

 2.5    Regulatory and Legal Changes.    In the event of any change in
applicable law, regulation, decision, rule or order that materially affects the costs actually incurred by Level 3 or other terms of delivery of Service, then the following shall apply: 
 a.    [****] 
  
  
  
  
  
  
  
  
 b.    [****] 

 2.6    Disputed Bills.    In the event that Customer disputes any portion of a Level 3 bill, Customer must pay the undisputed portion of the bill and submit a written claim for the
disputed amount. All claims must be submitted to Level 3 within sixty (60) days of receipt of billing for those Services. Customer acknowledges that it is able to and that it is reasonable to require Customer to dispute bills within that time,
and Customer therefore waives the right to dispute charges not disputed within the time frame set forth above. 
 2.7    Fraudulent Use of Services.    Customer is responsible for all charges attributable to Customer incurred respecting the Services, even if incurred as the result of fraudulent or
unauthorized use of the Services, unless Level 3 causes or has actual knowledge of the same and fails to notify Customer thereof. Level 3 may, but is not obligated to, detect or report unauthorized or fraudulent use of Services. 
 SECTION 3. DISCONTINUANCE OF CUSTOMER ORDERS 
 3.1    Discontinuance of Customer Order by Level 3.    Level 3 may terminate any Customer Order and discontinue Service without liability: 

a.      If Customer fails to pay a past due undisputed balance for Services within [****] days of written notice
thereof provided by Level 3; 
 b.      If Customer violates any law, rule, regulation or policy of any
government authority having jurisdiction over the Services and such violation has a material adverse impact on Level 3; if Customer makes a material misrepresentation in any submission of information in a Customer Order or other submission of
information to Level 3; if Customer engages in any fraudulent use of the Services or permits its end users to continue to engage in fraudulent use of the Services after receipt of notice thereof from Level 3; or if a court or other government
authority having jurisdiction over the Services prohibits Level 3 from furnishing the Services (in which case Section 3.2 below shall not apply); 
 c.      If Customer fails to cure its material breach of any provision of this Agreement or any Customer Order within [****] days after written notice thereof provided by
Level 3; 

  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT
 04/17/00
	  	Page 8                    

 COLLECTED 

 
d.      If Customer files bankruptcy, for reorganization, or fails to discharge an involuntary petition therefore
within [****] days. 
 3.2    Resumption of Service.    If Service has
been discontinued by Level 3 for any reason set forth in Section 3.1 and Customer requests that Service be restored, Level 3 shall have the sole and absolute discretion to restore such Service; provided that if Level 3 refuses any such request
where Customer has cured the problem leading to the discontinuance, then Customer shall from the point of such refusal not be responsible for paying any Shortfall Fees to the extent they would have been reduced/eliminated by such Customer request.
Reasonable nonrecurring charges may apply to restoration of Service. 
 3.3    Discontinuance of Customer Order by
Customer. 
 a.      Customer shall have the right to terminate any Customer Order and
discontinue Service prior to the end of the agreed term with respect to which a Customer Order has been executed without payment of any applicable termination charge if: (i) such Service is Unavailable (as defined below) on [****] occasions of
[****], or (ii) following written notice thereof from Customer to Level 3, Level 3 has an Unavailability event of [****]. For purposes of the foregoing, Unavailability shall mean the period of time beginning when Customer’s Service is
interrupted and shall end when the Service is operative. Unavailability shall not apply to any outage which is caused by Customer, Customer’s end users or any third party not controlled by or under contract with Level 3, which results from
failure of power or equipment provided by Customer or others not under contract or control of Level 3, which occurs or continues during any period in which Level 3 is not given access to the Premises, or which results from maintenance events
previously approved by Customer. Customer must exercise its right to terminate under this Section, in writing, no later than [****] days after the Unavailability event giving rise to a right of termination hereunder. 
 b.      Customer may also terminate any Customer Order and discontinue Service without liability (i) if
Level 3 violates any law, rule, regulation or policy of any government authority having jurisdiction over the Services and such violation has a material 

 
adverse impact on Customer; (ii) if Level 3 fails to cure its material breach of any provision of this Agreement or any Customer Order within [****] days after written notice thereof provided by
Customer; or (iii) if Level 3 files bankruptcy, for reorganization, or fails to discharge an involuntary petition therefore within [****] days. 
 c.      Each party shall have the right to terminate this Agreement without liability upon [****] days’ prior written notice to the other party in the event of repeated
material breaches of this Agreement or a prolonged material breach of this Agreement, by the other party, even if cured, which collectively would justify a reasonable person, acting in good faith and considering relevant industry standards, to
terminate this Agreement. 
 SECTION 4. DELIVERY OF SERVICES 
 4.1    Level 3 Access to Premises and Space.    Customer shall allow Level 3 access to the Premises to the extent reasonably
determined by Level 3 for the installation, inspection and scheduled or emergency maintenance of Facilities relating to the Service. Level 3 shall notify Customer two (2) business days in advance of any regularly scheduled maintenance that will
require access to the Premises. Level 3 shall comply with Customer’s security and operations policies applicable to access to Customer’s Premises. 
 4.2    Level 3 Facilities.    Level 3 will use reasonable efforts to provide and maintain the Facilities in good working order. Customer shall not and
shall not permit others to rearrange, disconnect, remove, attempt to repair, or otherwise tamper with any of the Facilities. If the same occurs without first obtaining Level 3’s written approval, in addition to being a breach by Customer of
Customer’s obligations hereunder, Customer shall (1) pay Level 3 the cost to repair any damage to the Facilities caused thereby; and (2) be responsible for the payment of service charges in the event that maintenance or inspection of
the Facilities is required as a result of Customer’s breach of this Section. In no event shall Level 3 be liable to Customer or any other person for interruption of Service or for any other loss, cost or damage caused or related to improper use
or maintenance of the Facilities, unless the same is caused by the negligence of Level 3, and then only to the extent of Section 5.2 
 4.3    Title and Power.    Title to all Facilities (except as otherwise agreed) shall remain with Level 3. The 

  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT
 04/17/00
	  	Page 9                    

 COLLECTED 

 
electric power consumed by such Facilities on the Premises shall be provided by and maintained at the expense of Customer. 
 4.4    Customer-Provided Equipment.    Level 3 may install certain Customer provided communications equipment upon installation
of Service and the Facilities, but unless otherwise agreed by Level 3 in writing, Level 3 shall not thereafter be responsible for the operation or maintenance of any Customer provided communication equipment. Level 3 shall not be responsible for the
transmission or reception of signals by Customer-provided equipment or for the quality of, or defects in, such transmission. 
 4.5    Removal of Facilities.    Customer agrees to allow Level 3 to remove all Facilities from the Premises: 
 a.      after termination of the Service in connection with which the Facilities were used; and 
 b.      for repair, replacement or otherwise as Level 3 may determine is necessary, but Level 3 shall give notice and use reasonable efforts to minimize
disruptions to the Service caused thereby. 
 At the time of such removal, the Facilities shall be in the same condition as when
installed, normal wear and tear excepted. Customer shall reimburse Level 3 for the costs incurred as a result of and to the extent of any Facilities not being in such condition. 
 4.6    Escalation Procedures.    Level 3 shall provide Customer with a 24x7 toll free hotline for the reporting of
Service-affecting situations respecting the Managed Modem Services delivered hereunder. In the event or an inadequate response from the toll free hotline, Customer may escalate such problem as depicted in Exhibit D (so that, in the event that there
has not been a satisfactory response to a Service-affecting situation within a reasonable period of time. Customer may escalate to the next higher level of escalation shown in Exhibit D). 
 SECTION 5. OBLIGATIONS AND LIABILITY LIMITATION 
 5.1    Obligations of the Customer.    Customer shall be responsible for: 
 a.      The payment of all charges applicable to the Service; 
 b.      Damage or loss of the Facilities installed on the Premises (unless caused by the negligence or 

 
willful misconduct of the employees or agents of Level 3); 
 c.      Providing the level of power, heating and air conditioning necessary to maintain the proper environment on the Premises for the provision of Service; 
 d.      Providing a safe place to work and complying with all laws and regulations regarding the working
conditions on the Premises; 
 e.      Granting Level 3 or its employees access to the Premises as
set forth in Section 4.1 of this Agreement; and 
 f.      Keeping Level 3’s Facilities
located on Premises free and clear of any liens or encumbrances. 
 5.2    Liability. 
 a.      In the event of an interruption of service which (i) is not caused by a Force Majeure Event and (ii)
affects more than [****] ports of Managed Modem Service or more than [****] of all Managed Modem Service ports then installed hereunder (whichever is less) and (iii) lasts for more than [****], then Customer may order replacement services for the
Managed Modem Service affected thereby and Customer shall be entitled to a credit equal to [****]. 
 b.      Except as provided in subparagraph (a) above and in Section 9.4, the liability of Level 3 for damages arising out of the furnishing of or the failure to furnish Service in the manner specified
in this Agreement, including but not limited to mistakes, omissions, interruptions, delays, tortious conduct, representations, errors, or other defects, whether caused by acts of commission or omission, shall be limited to the extension of credit
allowances or refunds. Except as provided above or in Section 9.4, the extension of such credit allowances or refunds shall be the sole remedy of Customer and the sole liability of Level 3. 
 c.      [****] 

  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT
 04/17/00
	  	Page 10                    

 COLLECTED 

 
[****] 
 d.      [****] 
 5.3    No Special Damages.    Notwithstanding any other provision hereof, neither
party shall be liable for any indirect, incidental, special, consequential, exemplary or punitive damages (including but not limited to damages for lost profits or lost revenues), whether or not caused by the acts or omissions or negligence of its
employees or agents, and regardless of whether such party has been informed of the possibility or likelihood of such damages. 
 5.4    Disclaimer of Warranties.    LEVEL 3 MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY 

 
OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE, EXCEPT THOSE EXPRESSLY SET FORTH IN ANY APPLICABLE SERVICE LEVEL AGREEMENT.

 SECTION 6.  SOFTWARE TERMS 
 6.1    License.    If and to the extent that Customer requires the use of Licensed Software in order to use the Service supplied under any Customer
Order, Customer shall have a royalty-free, nonexclusive, nontransferable (except pursuant to Section 9.2 hereof) license to use such Licensed Software only and solely to the extent required to permit delivery of the Service. Customer may not
claim title to or any ownership interest in any Licensed Software (or any derivations or improvements thereto), and Customer shall execute any documentation reasonably required by Level 3 to memorialize Level 3’s existing and continued
ownership of the Licensed Software. 
 6.2    Restrictions.    Customer agrees that it
shall not: 
 a.      copy the Licensed Software except for emergency backup purposes or as
permitted by the express written consent of Level 3; 
 b.      reverse engineer, decompile or
disassemble the Licensed Software; 
 c.      sell, lease, license or sublicense the Licensed
Software; or 
 d.      create, write or develop any derivative software or any other software
program based on the Licensed Software. 
 SECTION 7.  CONFIDENTIAL INFORMATION 
 7.1    Disclosure and Use.    Any Confidential Information disclosed by either party
shall be kept by the receiving party in strict confidence and not disclose to any third party (except as authorized by this Agreement) without the disclosing party’s express written consent. Each party agrees to treat all Confidential
Information of the other in the same manner as it treats its own proprietary information, but in no case will the degree of care be less than reasonable care. 
 7.2    Restricted Use.    Each party agrees: 

  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT
 04/17/00
	  	Page 11                    

 COLLECTED 

 a.      to use Confidential Information only for the purposes of performance of any Customer Order or as otherwise expressly permitted by this Agreement; 
 b.      not to make copies of Confidential Information or any part thereof except for purposes consistent with
this Agreement; and 
 c.      to reproduce and maintain on any copies of any Confidential
Information such proprietary legends or notices (whether of disclosing party or a third party) as are contained in or on the original or as the disclosing party may otherwise reasonably request. 
 7.3    Exceptions.    Notwithstanding the foregoing, (i) each party may disclose
the terms of this agreement or otherwise provide Confidential Information to auditors for the purpose of performing audits of such party; provided, however, that such auditors have executed a nondisclosure agreement containing terms and conditions
substantially similar to those set forth in Sections 7.1, 7.2, and 7.3 of this agreement and (ii) each party’s confidentiality obligations hereunder shall not apply to information which: 
 a.      is already known to the receiving party; 
 b.      becomes publicly available without fault of the receiving party; 
 c.      is rightfully obtained by the receiving party from a third party without restriction as to disclosure, or is approved for release by written authorization of the
disclosing party; 
 d.      is developed independently by the receiving party without use of the
disclosing party’s Confidential Information; 
 e.      is required to be disclosed by law. 
 7.4    Publicity.    This Agreement grants no right to use any party’s or its
affiliates’ trademarks, service marks or trade names or to otherwise refer to the other party in any marketing, promotional or advertising materials or activities. Neither party shall issue any publication or press release relating to, or
otherwise disclose the existence of, or the terms and conditions of any contractual relationship between Level 3 and Customer, except as may be required by law or as may be mutually agreed by the parties. However, without limiting the generality of
the foregoing, the parties acknowledge their general intent that a press release be issued upon 

 execution of this Agreement. Further, in the event such disclosure is required of either party under the laws, rules or regulations of the
Securities and Exchange Commission or any other applicable governing body, such party will (i) work in good faith with the nondisclosing party to mutually Identify and redact portions of this Agreement to the fullest extent permitted under
applicable laws, rules and regulations and (ii) submit a request to such governing body that such portions and other provisions of this Agreement receive confidential treatment under the laws, rules and regulations of the Securities and
Exchange Commission or otherwise be held in the strictest confidence to the fullest extent permitted under the laws, rules or regulations of any other applicable governing body. Neither party has a present intention to attach this Agreement or any
portion hereof to any governmental or other regulatory entity filing, and neither party is presently aware of any provision of applicable law that would require attachment of all or any portion of this Agreement to any such filing by such party.

 7.5    Remedies.    Notwithstanding any other section of this
Agreement, the non-breaching party shall be entitled to seek equitable relief to protect its interests, including but not limited to preliminary and permanent injunctive relief. Nothing stated herein shall be construed to limit any other remedies
available to the parties. 
 7.6    Survival.    Sections 5.2, 5.3,
5.4, 7, 9.4 and 9.5 of the Agreement shall survive the termination of any applicable Customer Order or this Agreement. 
 SECTION 8.  TERMS APPLICABLE TO MANAGED MODEM SERVICE 
 8.1    Terms
of Service.    Customer agrees to require its end users to comply with Customer’s then- current Terms of Service. 
 8.2    Dedicated Service.    End user traffic will be routed through and aggregated in Level 3’s facilities and sent to the Customer’s
Premises via a dedicated circuit. All Customer CPE as well as the private line necessary to support this service will be ordered, installed and managed by Level 3. Any telephone numbers used in providing the Managed Modem Services shall be released
to Customer upon expiration or termination hereof to the extent that It is technically feasible for Level 3 to port packet switched telephone numbers. 
 8.3    Portability.    Customer may order changes in 

  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT
 04/17/00
	  	Page 12                    

 COLLECTED 

 
the location of Managed Modem Services already ordered, subject to the following: 
 a.      No more than [****] of the total number of ports then ordered and delivered to Customer may be subject to alteration in any [****] period; 
 b.      Customer must request installation of the new port in a Market where (if such Managed Modem Services
were ordered as new services) Level 3 would be obligated to deliver such service under Section 2 hereof; 
 c.      Customer must provide Level 3 with a minimum of [****] days prior written notice of its request to alter the location of any port of Managed Modem Service; and 
 d.      Customer shall be responsible for the payment of the installation charge set forth in
Section 2.1(a) upon installation of the new port. 
 8.4    Usage of
Ports.    The quantity of Managed Modem ports provisioned hereunder shall be fully available twenty four (24) hours per day for Customer’s use for the Term of this Agreement Managed Modem Service ports are
provisioned as pools of ports which are available for shared use of multiple customers; such shared use, however, shall not affect or adversely impact Customer’s right to use (on a 24-hour per day basis) the full quantity of Managed Modem
Service ports ordered by and delivered to Customer hereunder. 
 8.5    The
Internet.    Level 3 does not operate or control the information, services, opinions or other content of the Internet. Customer agrees that it shall make no claim whatsoever against Level 3 relating to the content of the
Internet or respecting any information, product, service or software ordered through or provided by virtue of the Internet. 
 8.6    Service Levels.    The Service Level Requirements set forth in Exhibit C, and the Service Level Agreement and accompanying service credits as described in Exhibit C, shall be
applicable to the Managed Modem Services delivered to Customer hereunder. 
 SECTION 9.  GENERAL TERMS 
 9.1    Force Majeure.    Except as otherwise stated in this Agreement, neither party
shall be liable, nor shall any credit allowance or other remedy be 

 extended, for any failure of performance or equipment due to causes beyond such party’s reasonable control, including but not limited to: acts of God, fire, flood or other
catastrophes; any law, order, regulation, direction, action, or request of any governmental entity or agency, or any civil or military authority; national .emergencies, insurrections, riots, wars; unavailability of rights-of-way or materials; or
strikes, lock-outs, work stoppages, or other labor difficulties collectively, “Force Majeure Events”). Mere failures of performance by Level 3’s suppliers or vendors shall not be deemed Force Majeure Events; such failures may,
however, constitute Force Majeure Events to the extent that such failure constitutes a Force Majeure Event for the supplier or vendor. In the event any of the foregoing occur, Customer shall not be obligated to pay Level 3 for the affected Service
for the duration of the Force Majeure Event. In addition, Customer shall not be required to pay any Shortfall Fees arising as a result of any such event for the duration of the Force Majeure Event (and for the applicable additional period if as a
result of such Force Majeure Event Customer procures replacement services from an alternative source and is required under its arrangement with such alternative source to continue to procure the services for a period extending beyond the end of the
Force Majeure Event). Each party shall use reasonable efforts to mitigate the effect and duration of a Force Majeure Event on its performance hereunder. 
 9.2    Assignment or Transfer.    Neither party may transfer, sublease or assign this Agreement or the use of Service without the express prior
written consent of the other party, and then only when such transfer or assignment can be accomplished without interruption of the use or location of Service. Neither party will unreasonably withhold its consent This Agreement shall apply to any
transferees or assignees. Notwithstanding the foregoing, either party may (without the advance written consent of the other party) assign this Agreement to an affiliate of such party. A “Change in Control” (as defined in Section 9.10)
shall not constitute an assignment under this Section 9.2. For purposes of the foregoing, an “affiliate” shall be an entity which controls, is controlled by or is under common control with a party hereto. 
 9.3    Notices.    Notices hereunder shall be deemed properly given when delivered, if
delivered in person, or when sent via facsimile, overnight courier, electronic mail or when deposited with the U.S. Postal Service, (a) with respect to Customer, 

  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT
 04/17/00
	  	Page 13                    

 COLLECTED 

 
to: Geraldine MacDonald, Vice President AOLnet Operations, America Online, Inc., 12100 Sunrise Valley Drive, Reston, VA 22094; David Colburn, President of Business Affairs, America Online, Inc.,
22000 AOL Way, Dulles, VA 20166; and General Counsel, America Online, Inc., 22000 AOL Way, Dulles, VA 20166, or (b) with respect to Level 3, to: Contracts Administration, Level 3 Communications, LLC, 1025 Eldorado Blvd., Broomfield, CO 80021.
Customer shall notify Level 3 of any changes to its addresses listed on any Customer Order. 
 9.4    Indemnification by Level 3.    Level 3 shall indemnify, defend and hold Customer harmless from any claim, loss, damage, expense or liability (including attorney’s fees and
court costs) (hereinafter “Claims”) made against Customer for (i) property damage caused by Level 3’s actions or omissions to act, (ii) patent infringement or any third party property right arising out of Level 3’s
delivery of Service or (iii) personal injury caused by Level 3’s negligence or willful misconduct. 
 9.5    Indemnification by Customer.    Customer shall indemnify, defend and hold Level 3 harmless from Claims (including Claims for patent infringement) (i) made against Level 3 by
any end user of Customer in connection with the delivery or consumption of Service, or (ii) arising from Customer’s negligence or willful misconduct. 
 9.6    Application of Tariffs.    Level 3 may elect or be required to file with the appropriate regulatory agency tariffs respecting the delivery of
certain Service. In the event that such tariffs are filed respecting Service ordered by Customer, then (to the extent and only to the extent that such provisions are not inconsistent with the terms hereof) the terms set forth in the applicable
tariff shall govern Level 3’s delivery of, and Customer’s consumption or use of, such Service. 
 9.7    Contents of Communications    Level 3 does not monitor and shall have no liability or responsibility for the content of any communications transmitted via the Service, and
Customer shall hold Level 3 harmless from any and all claims (including claims by governmental entitles seeking to Impose penal sanctions) related to such content attributable to Customer or its agents, employees or end users. 
 9.8    Entire Understanding    This Agreement, including any Customer Orders executed
hereunder, constitute the entire understanding of the parties related to the subject matter hereof. In 

 
the event of any conflict between this Agreement and the terms and conditions of any Customer Order, this Agreement shall control. This Agreement shall be governed and construed in accordance
with the laws of the state of Virginia. 
 9.9    No Waiver.    No failure
by either party to enforce any rights hereunder shall constitute a waiver of such right(s). 
 9.10  Change in
Control.    In the event of any Change in Control of Level 3 resulting in control of Level 3 by or to a Direct Competitor, Customer shall have the right to terminate this Agreement upon written notice to Level 3. In the
event of any Change in Control of Level 3 resulting in control of Level 3 by an AOL Vendor, Customer shall have the right upon prior written notice to Level 3 within thirty (30) days following the effective date of the Change of Control, to
terminate this Agreement without any liability whatsoever; [****]. Notwithstanding the foregoing, In the event of any Change in Control of [****] resulting in control of [****] by Level 3 or its affiliates, Customer shall have the right upon prior
written notice to Level 3 within thirty (30) days following the effective date of the Change of Control, to terminate this Agreement without any liability whatsoever. For purposes of this Agreement, “Change in Control” shall mean,
with respect to any entity, (i) the consummation of a reorganization, merger or consolidation or sale or other disposition of substantially all of the assets of such entity; or (ii) the acquisition by any individual, entity or group
(within the meaning of Section 13(d)(3) or 14(d)(2) of the Securities Exchange Act of 1933, as amended) of beneficial ownership (within the meaning of Rule 13d-3 promulgated under such Act) of more than 50% of either (a) the then
outstanding shares of common stock of such entity; or (b) the combined voting power of the then outstanding voting securities of such entity entitled to vote generally in the election of directors. “Direct Competitor” shall mean
[****], [****], [****] and [****] (and any of their affiliates); provided, however, that Customer reserves the right to replace one of the companies set forth above with another company every six months. “AOL Vendor” shall mean any of the
following entitles or their successors or affiliates; 

  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT
 04/17/00
	  	Page 14                    

 COLLECTED 

 
[****]; [****] (or any entity arising out of the closing of the proposed merger of [****]; [****] or [****]. Customer may, once every six (6) months, add another company to, or replace the
ones set forth above, provided that (a) each such company is a provider to Customer or its affiliates of managed dial up access services or backbone services; and (b) such list shall not exceed seven (7) entities at any time.

 9.11  No Prejudice.    The parties acknowledge that (i) they intend to
discuss other potential business 
  

	
	 CUSTOMER ACCEPTANCE

	
	 /s/ David M. Colburn 

	 Authorized Customer Signature

	
	 April 18, 2000

	 Date

	
	 David M. Colburn 

	 Typed or Printed Name

	
	 President, Business Affairs 

	 Title

 relationships between them; (ii) any such relationships will be subject to additional agreements between the parties; and (iii) neither party will rely on language agreed to in this Agreement as a
basis for the inclusion or specific wording of any similar provision in such other agreements; provided, however, that in the event of any discussions regarding amendments to this Agreement to reflect reductions in pricing to Customer, the parties
agree that any such reductions shall apply to all Managed Modem Services then installed or installed in the future (unless otherwise agreed by the parties). 
  
  

	
	 LEVEL 3 ACCEPTANCE

	
	 /s/ Thomas C. Storz 

	 Authorized Level 3 Signature

	
	 April 17, 2000

	 Date

	
	 Thomas C. Storz

	 Typed or Printed Name

	
	 Group Vice President 

	 Title

  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT
 04/17/00
	  	Page 15                    

 COLLECTED 

 Exhibit A 
 Level 3 Communications Managed Modem Service, America Online Specifications 
 And Interconnection Charges 
 [****] 
  

					
	 [****]
	  	 [****]
	    	
	 [****]
	  	 [****]
	    	 [****] 

	 [****] 
	  	 [****] 
	    	 [****] 

	 [****] 
	  	 [****] 
	    	 [****] 

	 [****] 
	  	 [****] 
	    	 [****]

 [****] 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT DRAFT
 04/18/00
  
 COLLECTED
	  	Page 1                    

 Topology and Transport Costs 
 

 
  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT DRAFT
 04/18/00
  
 COLLECTED
	  	Page 2                    

 [****] 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT DRAFT
 04/18/00
  
 COLLECTED
	  	Page 3                    

 [****] 
  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT DRAFT
 04/18/00
  
 COLLECTED
	  	Page 4                    

 [****] 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT DRAFT
 04/18/00
  
 COLLECTED
	  	Page 5                    

 Exhibit B 
 Technical, Operational and Reporting Requirements 
 [****] 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT DRAFT
 04/18/00
  
 COLLECTED
	  	Page 6                    

	[****]	 

  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT DRAFT
 04/18/00
  
 COLLECTED
	  	Page 7                    

 [****] 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT DRAFT
 04/18/00
  
 COLLECTED
	  	Page 8                    

 [****] 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT DRAFT
 04/18/00
  
 COLLECTED
	  	Page 9                    

 Exhibit C 
 Service Level Agreements for 
 Managed Modem Service 
 [****] 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT DRAFT
 04/18/00
  
 COLLECTED
	  	Page 10                    

 [****] 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT DRAFT
 04/18/00
  
 COLLECTED
	  	Page 11                    

 Exhibit D 
 Escalation Procedures 
 [****] 
  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT DRAFT
 04/18/00
  
 COLLECTED
	  	Page 12                    

 Exhibit E 
 Year 2000 Readiness Statement 
 [****] 
  

			
	 CONFIDENTIAL — CUSTOMER AGREEMENT DRAFT
 04/18/00
  
 COLLECTED
	  	Page 13EXHIBIT 10.54

 Exhibit 10.54 
 THE USE OF THE FOLLOWING NOTATION IN THIS EXHIBIT INDICATES THAT A CONFIDENTIAL PORTION HAS BEEN OMITTED PURSUANT TO A REQUEST FOR
CONFIDENTIAL TREATMENT AND THE OMITTED MATERIAL HAS BEEN FILED SEPARATELY WITH THE COMMISSION: [****]. 
 AMENDMENT NO. 1 TO AMENDED AND RESTATED AGREEMENT FOR 
 DELIVERY OF SERVICE 
 This Amendment No. 1 to Amended and Restated Agreement for Delivery of Service (the “Amendment”) is entered
into this 29th day of March, 2002, by and between Level 3 Communications, LLC (“Level 3”) and America Online, Inc. (“Customer”). Capitalized terms used but not defined herein shall have the meanings
assigned to them in the Agreement. This Amendment modifies that certain Amended and Restated Agreement for Delivery of Services between Customer and Level 3 dated April 17, 2000 (the “Agreement”) in the following respects: 

 1.      Expansion Rate Centers.  
 A.        Level 3 hereby commits that, commencing on execution of
this Amendment, it will undertake an expansion of its coverage by adding the Markets and rate centers listed in Exhibit E attached hereto (the “Expansion Rate Centers”). Pursuant to the procedures set forth in Section 1.2 of the
Agreement, Customer shall be permitted to order Managed Modem Service ports for delivery within the Expansion Rate Centers; provided, however, that Level 3 shall not be obligated to deliver such ports sooner than the “Available Date”
listed in Exhibit E. In the event that Level 3 fails to deliver ports ordered hereunder in any Expansion Rate Centers within [****] days after the later of the applicable Available Date or the installation date agreed between the parties pursuant to
Section 1.2(b) of the Agreement, then [****]. In no event shall the amount of the credit given hereunder exceed [****]. 
 B.        Notwithstanding anything set forth in the paragraph above, if Level 3 is unable (despite its best commercially reasonable efforts) to deliver ports in any
Expansion Rate Center within [****] days after the later of the Available Date or the installation date agreed between the parties pursuant to Section 1.2(b) of the Agreement because (i) Level 3 has been unable to procure necessary
amendments to its regulatory certificate of public convenience and necessity or other applicable authorities to allow it to provide service in the territories of additional incumbent local exchange carriers where the Expansion Rate Centers are
located, or (ii) Level 3 has been unable to procure (a) interconnection arrangements; (b) traffic exchange arrangements; or (c) other services (e.g., PRI, Channelized T1, etc.) from a local service provider which are necessary to
provide such ports, then, at Customer’s option, (i) Level 3 may deliver additional ports in other Expansion Rate Centers in accordance with a

  

 COLLECTED 

 
mutually agreeable schedule; or (ii) Customer may cancel any outstanding Customer Orders for undelivered ports within such Rate Center and the Port Commitment for that tier shall be [****].
The parties agree that no dollar credit shall be given to Customer for those ports Level 3 is unable to deliver solely for the reasons set forth in this paragraph. 
 C.        The parties agree to reasonably cooperate and periodically review the list of Expansion Rate Centers to determine whether any
changes to the list are warranted based on Customer’s anticipated need for Managed Modem Services in Expansion Rate Centers and any issues Level 3 is encountering in connection with its expansion efforts. If such review results in any agreed
changes to Exhibit E, then Exhibit E shall be deemed to be modified as agreed by the parties. 
 D.        In addition to the Expansion Rate Centers, if and to the extent that Level 3 makes additional Markets or Rate Centers available to Customer pursuant to Section 1.2(a) of the Agreement,
such new Markets shall be priced (except as otherwise agreed by the parties) in accordance with the “LERG List” effective as of March 25, 2002, a sample page of which is attached hereto as Exhibit H. Level 3 shall (on a monthly basis)
provide Customer with a listing of new Rate Centers within the LERG List that become available or for which pricing changes to a lower priced tier. Level 3 may not change the pricing for any Rate Center to a higher priced tier (i.e., cannot change
from Tier A to Tier B or C, and cannot change from Tier B to Tier C) without Customer’s prior agreement. 
 E.        Exhibit I attached hereto contains the initial Customer Order for ports in the Expansion Rate Centers, as well as additional port orders in Tier A Rate Centers. Customer shall provide its
Customer Order for the third quarter 2002 (Tier A Rate Centers) on or before April 30, 2002. Customer shall provide its Customer Order for the fourth quarter 2002 (Tier A Rate Centers) on or before June 30, 2002. 
 2.      Port Commitment. Section 1.1(a) of the Agreement hereby amended to read as follows: 
  

	a.	 Customer hereby commits that, for each month after the “Ramp Period” (as defined below), Customer shall have installed and be responsible
for payment of the charges set forth in Section 2 for the number of ports of Managed Modem Service within each rate center Tier as set forth below. The “Ramp Period” commences on the date of execution of this Amendment and ends on
December 31, 2002 

  

			
	 Tier A Port Commitment:
	  	[****]
		
	 Tier B/C (Cumulative) Port Commitment:
	  	[****]
		
	 Total Port Commitment (Tiers A, B and C) as of 12/31/02:
	  	[****]

 (the “Port Commitment”). In addition, on or before December 31, 2003,
the total Port Commitment (Tiers A, B and C) shall be increased to [****] ports. Customer may 
  

 2 
 COLLECTED 

 
satisfy the Tier B/C Port Commitment with purchase of additional ports in Tier A rate centers (but not vice versa). Customer’s compliance with the Port Commitment shall be contingent upon
the deployment of ports by Level 3 in substantial compliance with the terms of this Agreement. Subject to the limitations on Level 3’s obligations to install ports as set forth in Section 1.2(c) below, Level 3 agrees that Managed Modem
Service will be available to satisfy Customer’s Port Commitment by the end of the Ramp Period. The period of time commencing upon October 12, 1999 and ending six (6) years thereafter shall be the “Term”. In any period where
Customer fails to meet the Port Commitment, Customer will be billed for and will pay the Port Charges that would have otherwise been payable had Customer satisfied the Port Commitment (the “Shortfall Fee”). The Shortfall Fee (if any is
ever due) for the Tier B and C Port Commitment that must be satisfied by December 31, 2002 shall be calculated using a dispersion of ports between Tiers that is equal to Customer’s port dispersion for installed ports. The Shortfall Fee (if
any is ever due) for the Port Commitment that must be satisfied by December 31, 2003 shall be calculated based on the Port Charge for Tier A ports. The foregoing remedy will be Level 3’s sole and exclusive remedy for a failure of Customer
to satisfy the requirements of this Section. Notwithstanding the foregoing, Customer shall not be liable for payment of the Shortfall Fee to the extent that Customer’s failure to satisfy the Port Commitment is the direct result of Level
3’s failure or inability to deliver Managed Modem Services ordered by Customer in compliance with Section 1.2 hereof. 
 3.      Delivery of Ports. Section 1.2(c) of the Agreement is hereby amended to read as follows: 
 c.        Notwithstanding the foregoing subparagraphs (a) and (b), in no event shall Level 3 be obligated to install more than 
 (i) [****] ports of Managed Modem Service in rate centers for Customer nationwide, or 
 (ii) [****] ports of Managed Modem Service in any Market (as defined below) 
 during any 30-day period. Initial Customer Orders in a new Rate Center for Managed Modem Service must be at least [****]
ports in each Market (subsequent Customer Orders may be in any increment elected by Customer). For purposes of the foregoing, a “Market” is defined as each separate local access transport area (“LATA”) where Level 3 delivers
Managed Modem Services (please refer to the Level 3 NPA/NXX coverage summary for the present listing of rate center coverage). Level 3 shall not be obligated to deliver Managed Modem Service in any area (other than the Expansion Rate Centers) where
Level 3’s Managed Modem Service is not then commercially available. In the event Level 3 fails to deliver any ports in Tier B or C Rate Centers pursuant to any Customer Order which is submitted in accordance with the terms of this Agreement
with a requested delivery date for such ports that is on or after the Available Date listed in Exhibit E, Customer’s remedies for such failure are set forth in Section 1(A) of this Amendment. Customer agrees to be commercially

  

 3 
 COLLECTED 

 
reasonable in its determination of the number of ports ordered within each Tier B or C Rate Center. 
 4.      Interconnection Charges. 
 A.        Exhibit A to the Agreement (which specifies the Interconnection Charges, architecture and other Managed Modem Service requirements) is hereby deleted and
replaced in its entirety with Exhibit A attached hereto. The Interconnection Charges specified in the Agreement shall cease to be applicable on April 15, 2002. The Interconnection Charges for any partial month billing through such date shall be
prorated based on a 30-day month. 
 B.        Section 2.1(c) of
the Agreement is hereby deleted in its entirety. Section 2.1(b) of the Agreement is hereby deleted with effect from April 15, 2002 and Section 4(A) of this Addendum shall be inserted as Section 2.1(b) of the Agreement.

 5.      Technical, Operational and Reporting Requirements/SLAs. Exhibits B and C
to the Agreement are hereby deleted and replaced in their entirety with Exhibits B, C and D attached hereto. 
 6.      Tiered Port Charges. 
 A.        Section 2.1(a) of the Agreement is hereby deleted in its entirety. From and after January 1, 2002 and for the balance of the Term, the Port Charges for Managed Modem Services shall
be as follows: 

					
	 	  	 	 	 
	 Tier A:
	  	 [****] per port*
	 
	 Tier B:
	  	 [****] per port
	 
	 Tier C:
	  	 [****] per port
	 

  

	*	 The Port Charge for Tier A ports shall be decreased to [****] per port in the month following the month in which Customer’s total ports
purchased and installed (in Tier A, B and C rate centers cumulatively) exceeds [****] ports, and shall be further reduced to [****] in the month following the month in which Customer’s total ports purchased and installed (in Tier A, B and C
rate centers cumulatively) exceeds [****] ports; such reductions, however, shall be subject to reversal if Customer’s total port purchases are decreased below the applicable thresholds pursuant to Section 1.1(b) of the Agreement. Ports
ordered by Customer prior to the date of this Amendment and in rate centers not listed in Exhibit E are considered Tier A for purposes of this Amendment. The Port Charge for any partial calendar month shall be prorated based on the actual number of
days remaining in such month. 

 B.        The
installation charge for each port of Managed Modem Service ordered under the Agreement and this Addendum shall be [****] per port. 
 7.      Reductions in Port Charges. 
  

 4 
 COLLECTED 

 A. [****] 
  

 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

 5 
 COLLECTED 

 [****] 
 8.      Service Escalation. Exhibit D to the Agreement is hereby replaced with Exhibit F attached hereto. 
 9.      Move of Capacity. The portability rights contained in Section 8.3 of the Agreement
shall govern with respect to movement of Ports in Tier B and C Rate Centers, subject to the following modifications: AOL shall have the right to terminate Ports in a Tier B or C Rate Center and contemporaneously replace such Ports with Ports that
are available in other Rate Centers, provided that (a) AOL may reduce the number of Ports in any given Rate Center to zero, but must (if it desires to continue to receive any Ports in a given Rate Center) leave at least [****] Ports installed
and billing within each Rate Center, and (b) AOL shall reimburse Level 3 for reasonable, verifiable out of pocket expenses associated with the termination of Ports (including but not limited to expenses relating to the termination of excess or
stranded capacity (including termination charges) purchased by Level 3 but no longer needed as a result of AOL’s decision to terminate Ports). If Level 3 does not comply, in addition to AOL’s other rights and remedies, AOL may elect to
cease making any further payments with respect to the Ports that have not been de-installed and relocated. 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

 6 
 COLLECTED 

 10.      Financial Security. No more than once
every calendar quarter, Customer may request to meet with Level 3’s Chief Financial Officer or Treasurer (the “Level 3 Financial Representative”) to discuss Level 3’s ongoing financial ability to perform its obligations under the
Agreement. At each such meeting, the Level 3 Financial Representative shall present Customer with information and supporting documentation regarding Level 3’s current financial condition (including a discussion of any events or circumstances
that might constitute a “Trigger Event,” as defined below). Further, at any time during the Term, Level 3 shall immediately notify Customer, in writing, if a Trigger Event occurs. [****] 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

 7 
 COLLECTED 

 11.      Assignment Without Consent. Customer
and Level 3 each acknowledge that the delivery of Managed Modem Services hereunder, and adherence to the specifications and service levels that Customer has grown to rely upon in connection with its business relationship with Level 3, are
fundamental to Customer’s decision to agree to the Port Commitment. In the event of any assignment of this Agreement to a competitor of Customer or its affiliates which is accomplished without Customer’s consent, Customer shall have the
right to terminate the Port Commitment. 
 12.      Invoicing. All invoices to be
provided by Level 3 hereunder shall be substantially in the form of the sample invoice attached hereto as Exhibit G and shall be addressed to Customer’s Senior Vice President of Global Access Networks; provided, however, that Level 3 shall have
the right to reasonably change the format of its invoices, subject to the prior approval of Customer (which shall not be unreasonably withheld, conditioned or delayed). 
 13.      Transition Assistance. Upon expiration or termination of the Agreement, Customer may decommission Managed Modem Services and Level 3 will
(a) provide reasonable assistance and consultation to ensure a smooth and timely transition of Customer’s Managed Modem Services to another vendor, and (b) continue to provide the Managed Modem Services at prices then in effect. The
length of this transition period will be determined by Customer in its reasonable discretion, but will not exceed eighteen (18) months. 
 14.      Other Provisions Unaffected. The balance of the provisions contained in the Agreement shall remain in full force and effect. 
 15.      Priority. In case of conflict between this Amendment and the Agreement, the terms of
this Amendment shall prevail. 
  

					
	CUSTOMER ACCEPTANCE	 		 	LEVEL 3 ACCEPTANCE
			
	 /s/ Edward M. Prince Jr. 
	 		 	 /s/ Todd C. Coleman

	 Authorized Customer Signature
	 		 	 Authorized Level 3 Signature

			
	 MARCH 29, 2002
	 		 	 MARCH 29, 2002

	 Date
	 		 	 Date

			
	 Edward M. Prince Jr.
	 		 	 Todd C. Coleman

	 Typed or Printed Name
	 		 	 Typed or Printed Name

			
	 SR VICE PRESIDENT
	 		 	 VICE PRESIDENT

	 Title
	 		 	 Title

  

 8 
 COLLECTED 

 Exhibit A 
 Interconnection Architecture 
 [****] 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

 COLLECTED 

 Indicative Interconnection Architecture 
 [****] 
  
  
  

 COLLECTED 

 [****] 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

 COLLECTED 

 EXHIBIT B 
 Scope of Services 
  
  
 COLLECTED 
  

 EXHIBIT B 
 Scope of Services 
 Level 3 shall, in accordance with
this Agreement, install and activate, and on an end-to-end basis manage, maintain and operate, Ports within the United States (including all U.S. territories) (“Service Areas”). Services provided hereunder shall include all
associated fully managed, end-to-end network service functions (including those functions described in this Exhibit B). 
  

	1.	OPERATIONS 

 Level 3 shall provision, staff and operate a Network Operations Center (“NOC”) with dedicated support for Customer and a backup NOC at a separate location at least three hundred (300) miles away from the first NOC,
which shall be supported by a different power company and a different local telephone company than the dedicated Customer NOC. As part of the Services, Level 3 shall: 
  

	 	1.1.	 Operate the NOC and co-located systems and equipment with trained and qualified personnel on a continuous, 24 hours per day, 7 days per week basis
(including holidays). 

  

	 	1.2.	 Perform continuous surveillance and monitoring of the network. 

  

	 	1.3.	 Analyze problems as they arise, isolate faults as they are identified, and manage event resolution according to Section 1.4 of this Exhibit
B. 

  

	 	1.4.	 Coordinate the dispatch of maintenance representatives for corrective maintenance activities and filing of a Problem Report (“PR”)
to track maintenance activities. Level 3 shall: 

  

	 	(i)	 Initiate corrective maintenance requests and record the times that calls are received by the Level 3 maintenance representative;

  

	 	(ii)	 Track all network faults with a PR and, if a Level 3 maintenance representative is dispatched, log the time of dispatch in the PR;

  

	 	(iii)	 Confirm the reported problems upon arrival of the maintenance representative at the site and record the site arrival time of the representative;

  

	 	(iv)	 Confer with Customer to notify Customer of the situation and to obtain advice or assistance in the event of a work stoppage, delay, or denial of
access to the equipment; and 

  

	 	(v)	 Though Level 3’s NOC personnel and Level 3 maintenance representative, confirm resolution of the problem upon restoration of Service and record
the time when Services are restored and the reason for the problem or outage. 

  

	 	1.5.	 Initiate PRs, maintain a log of all PRs, coordinate PRs with support personnel and track problems until resolved using a commercially available
trouble reporting software system. 

  

	 	1.6.	 Provide on-site analyst support Monday through Friday (excluding Level 3 holidays) during normal working hours, provided, however, that during
network emergencies and outages, such support shall be made available on a 24 hours per day, 7 days per week basis (including holidays) until the end of such emergency or outage. Level 3 also shall 

  

					
	 Exhibit B to Network Services Agreement
	  	B - 1	  	Customer/Level 3 Confidential

 COLLECTED 

  

	 	  	 provide on-call analyst support of the Level 3 network on a continuous 24 hours per day, 7 days per week basis (including holidays) in order to
provide support coverage during times that on-site analyst support is not required hereunder, and otherwise to provide support for, and coordination with, on-site analysts providing Services to Customer. Level 3 shall provide and maintain a
toll-free, continuously operational access number that is dedicated exclusively for use by Customer in reporting problems to Level 3, and which shall enable Customer to contact Level 3’s level 2 NOC technician personnel directly to report
problems relating to the Services. Such personnel shall be available to receive calls from Customer on a 24 hours per day, 7 days per week basis (including holidays), and shall coordinate the provision of on-site and on-call analyst support as
required hereunder. On-call analyst personnel shall respond to urgent requests from the NOC in conjunction with the on-site Level 3 personnel. Support to be provided by Level 3 as part of on-site and on-call support shall include the following:

  

	 	(i)	 Supporting short-term and long-term problem identification, analysis, and resolution; 

  

	 	(ii)	 Ensuring that proper steps are taken to resolve the problem; 

  

	 	(iii)	 Supporting the deployment of new software to the Level 3 Network, Customer and NOC equipment as coordinated with Customer;

  

	 	(iv)	 Providing support to meet network provisioning requirements; 

  

	 	(v)	 Installing and maintaining network traps and alarms specific to the Services via a network management system; 

  

	 	(vi)	 Documenting all network faults in the PR system along with the corrective action taken. When practical, the trouble-shooting steps shall also be
documented. Common and routine repair activities shall be documented in NOC procedures that are easily referenced in the PR; 

  

	 	(vii)	 Identifying and tracking all software, baseline and patches deployed in the NOC platforms and deploying new versions and patches acceptable to
Customer and as necessary to enhance system features, performance, or stability. All like network components shall run the same version of operating code. New versions or patches that are to be deployed should first be tested in a lab environment
and then implemented in the network during scheduled maintenance; 

  

	 	(viii)	 Maintaining a technical library for the NOC; 

  

	 	(ix)	 Ensuring that procedures for the conduct of network testing are (A) in accordance with those developed in conjunction with Customer representatives,
and (B) designed to minimize the extent and duration of interruptions in service to Customer’s end users; and 

  

	 	(x)	 Providing an escalation list for Customer containing pager numbers, cell phones and other necessary contact information of relevant and appropriate
Level 3 personnel (including Level 3 executives) for emergency response should the Level 3 NOC fail to respond with adequate information regarding a major Service outage within the first half hour of such an outage. The current version of such
escalation list is attached hereto as Exhibit F. Level 3 shall update the list 

  
  
  
  
  
  
  
  

					
	 Exhibit B to Network Services Agreement
	  	B - 2	  	Customer/Level 3 Confidential

 COLLECTED 

  

	 	  	 periodically as necessary or upon Customer’s request. 

  

	 	1.7.	 Provide operational support to Customer in the area of network testing in association with provisioning actions. Such testing shall be conducted
from the NOC in conjunction with the on-site Level 3 installation team personnel. 

  

	 	1.8.	 Maintain and provide updates and changes to NOC maps. 

  

	 	1.9.	 Maintain an authorized outage (i.e., scheduled maintenance) schedule for NOC controller use. 

  

	 	1.10.	 Act as Customer’s agent in network security matters on a day-to-day basis as directed by Customer in accordance with commercially reasonable
practices, and make recommendations for improvements. 

  

	 	1.11.	 Use commercial teleconferencing facilities in the resolution of network problems, escalation of problems, and planning activities.

  

	 	1.12.	 Provide electronic mail service support for the NOC. 

  

	 	1.13.	 Provide a facsimile service resident in the NOC equipment. 

  

	 	1.14.	 Account for the disposition of each call placed to Customer (including how many calls were placed, how many were sent successfully to Customer, how
many were lost in the network due to routing problems, how many calls were sent to Customer but which were not accepted by Customer) through the use of SNMP capabilities and Level 3 diagnostic software residing in the NOC.

  

	 	1.15.	 Deliver the following reports to Customer-designated representatives (or by email if requested by Customer), each in the format designated by
Customer and using the data inputs and formulae designated by Customer: 

  

	 	(i)	 Usage Reports 

  

	 	(a)	 Daily reports on hourly Port usage by local calling area; and 

  

	 	(b)	 Daily reports on percentage of ineffective calls; 

  

	 	(ii)	 Daily reports on circuit utilization (e.g., T1s, DS-3s, and OC-3s), including with respect to (a) circuits between telco central offices and
modems; (b) circuits between modems and Level 3’s backbone network, (c) circuits within Level 3’s backbone network, (d) circuits between Level 3’s backbone network and the transport termination facilities described in Section 1.6 of
Exhibit C and (e) T1s, DS-3s, and OC-3s that connect Customer’s network to Level 3’s network. 

  

	 	(iii)	 Daily reports on Level 3’s delivery of the end-to-end, per Port capacity described in Section 1.1 of Exhibit C;

  

	 	(iv)	 SNMP variables; 

  

	 	(v)	 Weekly summaries of the amount of time required to close PRs; 

  

	 	(vi)	 Daily network latency and congestion statistics; and 

  

					
	 Exhibit B to Network Services Agreement
	  	B - 3	  	Customer/Level 3 Confidential

 COLLECTED 

	 	(vii)	 Trace data as required to debug client and Customer network problems. 

 Customer may request additional reports, and Level 3 shall provide these additional reports, or the raw data, subject to
technical reasonableness. 
  

	 	1.16	 Aggregate routing information sent to Customer and shall control the addition and withdrawal of routing information. Level 3 shall announce Customer
routing information at Level 3 interchange points as required by Customer. 

  

	2.	NETWORK ENGINEERING. 

  

	 	2.1	 Level 3 agrees to provide network engineering personnel and resources to address operational and long-term planning issues.

  

	 	2.2	 Level 3 shall continue to improve the network design in order to reduce risk to Customer, improve robustness, and enhance the performance of the
Level 3 network. Customer shall be permitted to establish a route of last resort on the Level 3 network. 

  

	 	2.3	 Level 3 shall maintain the facilities, equipment and software used to provide the Services so that they operate in accordance with their
specifications (e.g., applicable vendor support release information), including (i) maintaining equipment in good operating condition, (ii) undertaking repairs and preventive maintenance on equipment, including at a minimum in accordance with
the applicable equipment manufacturer’s recommendations, and (iii) performing software maintenance, including at a minimum in accordance with the applicable software documentation and software vendor’s recommendations.

  

	 	2.4	 Level 3 shall coordinate all scheduled maintenance and testing activities with Customer and shall work with Customer to perform scheduled
maintenance in a manner and at a time which is designed to minimize the extent and duration of interruptions in service to Customer’s end users. 

  

	 	2.5	 Level 3 agrees not to restrict traffic to and from Customer unless requested to do so by Customer or required to do so by court order or applicable
law. Before restricting traffic as a result of court order or applicable law as permitted under this Section, Level 3 shall provide Customer with reasonable prior notice of the timing, duration, scope and reasons for such restriction and with a
reasonable opportunity to prevent such traffic, restriction. 

  

	 	2.6	 Level 3 shall manage the backbone and interconnection points with other Internet providers and customers to minimize loss and delay of Customer
traffic. Such management shall include creation of new interconnection points as required. 

  

	 	2.7	 Upon Customer’s request, Level 3 shall provide Customer personnel with guided physical access to one or more POPs identified by Customer and
utilized to provide Services for the purpose of inspection. Such access will be provided in a manner that does not unreasonably interfere with Level 3’s operations. 

  

	3.	NETWORK SUPPORT ORGANIZATION 

 Level 3 shall structure the provision of Services in a manner that shall enable Level 3 to rapidly build out its networks. 
  

	 	3.1	 Engineering. Level 3 shall maintain a network engineering group that shall handle the 

  

					
	 Exhibit B to Network Services Agreement
	  	B - 4	  	Customer/Level 3 Confidential

 COLLECTED 

	 	 
technical aspects of the Services, resolution of problems escalated by the NOC, planning for future network expansion, and improvement of performance and process. Such engineering group shall
interact directly with Customer and the NOC. 

  

	 	3.2.	 Deployment. Level 3 shall maintain a deployment team consisting of field engineers and technicians, as well as others who have experience
dealing directly with telecommunications companies, preparing sites, and installing equipment. 

  

	 	3.3.	 Operations. Level 3’s NOC shall handle the operation and maintenance of the Level 3 Network. The NOC shall be connected to
Customer’s central facilities, including a direct telephone link to the Customer operations center as described in Section 1.6 of this Exhibit B. The NOC’s monitoring capability shall be developed and maintained to detect and correct
network problems before they are visible to Customer or its end-users. The NOC shall direct maintenance activities based on input from the monitoring systems and Customer. Level 3 shall handle a large majority of repair tasks over the telephone with
technicians at the POPs by storing Dial-Up Access subsystems at the POPs, establishing working agreements with the POPs and other service providers, and by providing written procedures. When it is necessary to send technicians to address and resolve
problems, Level 3 shall use its existing infrastructure of satellite offices and field engineers. 

  

	4.	MISCELLANEOUS SERVlCES 

  

	 	4.1.	 Level 3 shall provide, for each individual local calling area, a unique set of source IP addresses such that member demographics can be identified
through such source IP addresses. Customer shall be provided the source IP addresses at least two (2) weeks prior to use by Level 3 to provide the Services. 

  

	 	4.2.	 Level 3 shall acquire and manage IP addresses for all protocols utilized by Customer and as otherwise necessary for Level 3 to fulfill its
obligations to Customer under this Agreement. Without limiting the generality of the foregoing, Level 3 shall dynamically assign a unique IP address for each session of a Customer end-user. 

  

	 	4.3.	 Level 3 shall provide domain name services (“DNS”), including the following: 

  

	 	(i)	 resolution of DNS queries to Customer destinations; 

  

	 	(ii)	 support of DNS for Customer service access to the Customer domain and any zones resident on Customer name servers; and 

 

	 	(iii)	 maintenance of DNS servers. 

  

	5.	TELEPHONE NUMBERS 

  

	 	5.1.	 Level 3 shall reserve dedicated telephone numbers in each Service Area exclusively for Customer to access the dial-up POPs used in providing the
Services. In addition, whenever new telephone numbers become available to Level 3 in a Service Area, Level 3 shall make such telephone numbers available to Customer prior to making such numbers available to any affiliated or unaffiliated third
party. Level 3 shall ensure that telephone numbers provided to Customer hereunder remain available for use by Customer at all times. Further, Level 3 shall not provide such telephone numbers to any third party without Customer’s prior consent.

  

	 	5.2.	 During the Term, Level 3 shall be the customer of record of the telephone numbers to 

  

					
	 Exhibit B to Network Services Agreement
	  	B - 5	  	Customer/Level 3 Confidential

 COLLECTED 

	 	 
each dial-up POP used to provide the Services. At any time upon Customer’s request, Level 3 shall transfer all rights associated with the telephone numbers corresponding to the affected
Services to Customer or its designee, including by porting such telephone numbers to Customer or its designee. 

  

	 	5.3.	 Any changes with respect to telephone numbers used to provide the Services shall require Customer’s prior approval. In the event of any change
in a telephone number used to provide Services, (a) Level 3 shall provide such Services using both the original telephone number and the new telephone number for a minimum of ninety (90) days after retesting and acceptance by Customer of
Ports utilizing the new number, and (b) the total number of Ports utilized for both telephone numbers shall at all times be equal to or greater than the total number of Ports utilized for the original telephone number.

  

	 	5.4.	 Level 3 shall provide Customer with at least ninety (90) days prior notice with respect to any NPA change (whether such change is a result of a
split or overlay). 

  

	 	5.5.	 Prior to delivering Ports for Customer in a Service Area, Level 3 shall provide Customer with (i) a list of the Destination NPA-NXXs for such
Service Area, and (ii) a complete and accurate list of all of the associated originating NPA-NXXs that are capable of making a Local Call to such Destination NPA-NXXs. Such data described in (i) and (ii) shall be consistent with the Local
Exchange Routing Guide (“LERG”) as maintained by Telcordia Technologies, Inc. (or its successor). Level 3 shall provide Customer with updates to such data from time to time as necessary to keep such data current, complete and accurate
with any published updates to the LERG. Level 3 shall provide Destination NPA-NXXs in a manner that strictly conforms with Customer’s requests for rate center coverage. An example of an unacceptable NPA-NXX: Customer requests Rialto, California
rate center coverage. Level 3 delivers a Destination NPA-NXX associated with Ontario, California as set forth in the LERG and Level 3 notifies Customer that such rate center also fully covers the Rialto, California rate center. Customer would not
accept the Destination NPA-NXX associated with Ontario, California as such rate center does not cover the same Local Calling Area as a Destination NPA-NXX for the Rialto rate center since there are outlying rate centers that can reach the Rialto
rate center as a Local Call but would not be able to reach the Ontario rate center NPA-NXX as a Local Call. 

  

	6.	EVOLUTION OF THE SERVICES 

 Level 3 shall cause the Services to evolve (whether through modification, enhancement, supplement or replacement) to keep pace with technological advances and advances in the methods of delivering
services, as requested by Customer or otherwise where any such advances are, at the current time, in general use within the telecommunications industry or among Customer’s competitors; provided, however, that Level 3 shall obtain
Customer’s approval prior to making any modification, enhancement, supplement or replacement to the Services that is not requested by Customer. As an example, Services evolution shall include Level 3’s addition of functionality to the
extent such addition is made possible through the use of new equipment and/or software reasonably available to Level 3 during the Term. Adjustments in Services in accordance with this Article 6 shall be deemed to be included within the scope of the
Services to the same extent and in the same manner as if expressly described in this Agreement. 
  

					
	 Exhibit B to Network Services Agreement
	  	B - 6	  	Customer/Level 3 Confidential

 COLLECTED 

 EXHIBIT C 
 Specifications 
  
  
 COLLECTED 
  

 EXHIBIT C 
 Specifications 
 [****] 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

					
	 Exhibit C to Network Services Agreement
	  	C - 1	  	Customer/Level 3 Confidential

 COLLECTED 

 [****] 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

					
	 Exhibit C to Network Services Agreement
	  	C - 2	  	Customer/Level 3 Confidential

 COLLECTED 

 [****] 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

					
	 Exhibit C to Network Services Agreement
	  	C - 3	  	Customer/Level 3 Confidential

 COLLECTED 

 EXHIBIT D 
 Service Levels 
  
  
 COLLECTED 

 EXHIBIT D 
 Service Levels 
 [****] 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

					
	 Exhibit D to Network Services Agreement
	  	D - 1	  	Customer/Level 3 Confidential

 COLLECTED 

 [****] 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

					
	 Exhibit D to Network Services Agreement
	  	D - 2	  	Customer/Level 3 Confidential

 COLLECTED 

 [****] 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

					
	 Exhibit D to Network Services Agreement
	  	D - 3	  	Customer/Level 3 Confidential

 COLLECTED 

 Exhibit E 
 Rate Center Expansion Schedule and Tiers 
  
  
 COLLECTED 

 Rate Center Expansion Schedule 
  

																			
	 	  	RC State                	  	RC ABBRE        	  	RC STATE	  	 	  	AVAILABLE DATE	  	Tier	  	NPA	  	NXX	  	Market Name
		  	 

 [****] 
  
  
  
  
  
  
  
  
  
  
  

 COLLECTED 

 Rate Center Expansion Schedule 
  

																			
	 	  	RC State	  	RC ABBRE        	  	RC STATE	  	 	  	AVAILABLE DATE	  	Tier	  	NPA	  	NXX	  	Market Name
		  	 

 [****] 
  
  
  
  
  
  
  
  
  
  
  

 COLLECTED 

 Rate Center Expansion Schedule 
  

																			
	 	  	RC State                	  	RC ABBRE        	  	RC STATE	  	 	  	AVAILABLE DATE	  	Tier	  	NPA	  	NXX	  	Market Name
		  	 

 [****] 
  
  
  
  
  
  
  
  
  
  
  

 COLLECTED 

 Rate Center Expansion Schedule 
  

																			
	 	  	RC State                	  	RC ABBRE        	  	RC STATE	  	 	  	AVAILABLE DATE	  	Tier	  	NPA	  	NXX	  	Market Name
		  	 

 [****] 
  
  
  
  
  
  
  
  
  
  
  

 COLLECTED 

 Rate Center Expansion Schedule 
  

																			
	 	  	RC State	  	RC ABBRE        	  	RC STATE	  	 	  	AVAILABLE DATE	  	Tier	  	NPA	  	NXX	  	Market Name
		  	 

 [****] 
  
  
  
  
  
  
  
  
  
  
  

 COLLECTED 

 Rate Center Expansion Schedule 
  

																			
	 	  	RC State                	  	RC ABBRE        	  	RC STATE	  	 	  	AVAILABLE DATE	  	Tier	  	NPA	  	NXX	  	Market Name
		  	 

 [****] 
  
  
  
  
  
  
  
  
  
  
  

 COLLECTED 

 Rate Center Expansion Schedule 
  

																			
	 	  	RC State                	  	RC ABBRE        	  	RC STATE	  	 	  	AVAILABLE DATE	  	Tier	  	NPA	  	NXX	  	Marked Name
		  	 

 [****] 
  
  
  
  
  
  
  
  
  
  
  

 COLLECTED 

 Rate Center Expansion Schedule 
  

																			
	 	 	RC State	  	RC ABBRE	  	RC STATE	 	 	  	AVAILABLE DATE  	  	Tier	  	NPA	  	NXX	  	Market Name
		 	 

  

 COLLECTED 

 Rate Center Expansion Schedule 
  

																			
	 	  	RC State                	  	RC ABBRE        	  	RC STATE	  	  	  	AVAILABLE DATE	  	Tier	  	NPA	  	NXX	  	Market Name

 [****] 
  
  
  
  
  
  
  
  
  
  
  

 COLLECTED 

 Rate Center Expansion Schedule 
  

																			
	 	 	RC State	  	RC ABBRE	 	RC STATE	 	 	 	AVAILABLE DATE	 	Tier	 	NPA	  	NXX	 	Market Name
		 	 

 [****] 
  
  
  
  
  
  
  
  
  
  
  

 COLLECTED 

 Rate Center Expansion Schedule 
  

																			
	 	  	RC State                	  	RC ABBRE        	  	RC STATE	  	 	  	AVAILABLE DATE	  	Tier	  	NPA	  	NXX	  	Market Name
		  	 

 [****] 
  
  
  
  
  
  
  
  
  
  
  

 COLLECTED 

 Rate Center Expansion Schedule 
  

																			
	 	  	RC State                	  	RC ABBRE        	  	RC STATE	  	  	  	AVAILABLE DATE	  	Tier	  	NPA	  	NXX	  	Market Name

 [****] 
  
  
  
  
  
  
  
  
  
  
  

 COLLECTED 

 Rate Center Expansion Schedule 
  

																			
	 	  	RC State                	  	RC ABBRE        	  	RC STATE	  	 	  	AVAILABLE DATE	  	Tier	  	NPA	  	NXX	  	Market Name
		  	 

 [****] 
  
  
  
  
  
  
  
  
  
  
  

 COLLECTED 

 Rate Center Expansion Schedule 
  

																			
	 	 	RC State	  	RC ABBRE        	  	RC STATE	  	 	  	AVAILABLE DATE	  	Tier	  	NPA	  	NXX	  	Market Name
		 	 

 [****] 
  
  
  
  
  
  
  
  
  
  
  

 COLLECTED 

 Rate Center Expansion Schedule 
  

																			
	 	 	RC State	  	RC ABBRE        	  	RC STATE	  	 	  	AVAILABLE DATE	  	Tier	  	NPA	  	NXX	  	Market Name
		 	 

 [****] 
  
  
  
  
  
  
  
  
  
  
  

 COLLECTED 

 Rate Center Expansion Schedule 
  

																			
	 	  	RC State                	  	RC ABBRE        	  	RC STATE	  	 	  	AVAILABLE DATE	  	Tier	  	NPA	  	NXX	  	Market Name
		  	 

 [****] 
  
  
  
  
  
  
  
  
  
  
  

 COLLECTED 

 Rate Center Expansion Schedule 
  

																			
	 	  	RC State	  	RC ABBRE	  	RC STATE	  	 	  	AVAILABLE DATE	  	Tier	  	NPA	  	NXX	  	Market Name
		  	 

 [****] 
  
  
  
  
  
  
  
  

 COLLECTED 

 Exhibit F 
 Escalation Procedures 
 [****] 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

 COLLECTED 

 Exhibit G 
 Form of Invoice 
 [****] 
  
  
  
 COLLECTED

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00164-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00164-of-00352.parquet"}]]