Document:

exv10w26

Exhibit 10.26

METABANK

and

BLUESTEM BRANDS, INC.

BACK-UP ORIGINATOR AGREEMENT

FOR GETTINGTON CREDIT PROGRAM

Dated as of August 20, 2010

Confidential Treatment Requested

[*] Indicates confidential portions omitted pursuant to a request for confidential treatment filed separately with the Securities and Exchange Commission

 

 

     THIS BACK-UP ORIGINATOR AGREEMENT FOR GETTINGTON CREDIT PROGRAM (this “Agreement”),
dated as of August 20, 2010 (the “Effective Date”), is made by and between METABANK
(“Bank”), a federal savings bank doing business as Meta Payment Systems and operating from a branch
in Sioux Falls, South Dakota, and BLUESTEM BRANDS, INC. (f/k/a Fingerhut Direct Marketing, Inc.)
(“Company”), a Delaware corporation having its principal location in Eden Prairie,
Minnesota (each, a “Party” and collectively, the “Parties”).

     WHEREAS, Bank and Company are parties to an Amended and Restated Program Agreement dated as of
August 20, 2010 (the “Program Agreement”) and an Amended and Restated Receivables Sale
Agreement dated as of August 20, 2010 (the “RSA” and, together with the Program Agreement,
the “Existing Agreements”) which define an open-end consumer financing program for
qualifying customers of Company’s “Fingerhut” brand (the “Existing Program”);

     WHEREAS, Company currently markets and services an open-end consumer financing program for
qualifying customers of its “Gettington” brand (the “Gettington Credit Program”) as
described in full under Schedule II of this Agreement;

     WHEREAS, consumer credit under the Gettington Credit Program currently is originated by
WebBank, a Utah-chartered industrial bank (the “Other Bank”), and Company and Other Bank
are parties to a program agreement and receivable sale agreement relating to the Gettington Credit
Program;

     WHEREAS, Other Bank sells all receivables generated by the Gettington Credit Program to
Company, and Company services such receivables; and

     WHEREAS, Company desires that Bank serve as back-up originator to Other Bank, not currently
originating any loans or credit in such capacity but standing ready, willing and able to act as an
originator of any or all credit under the Gettington Credit Program upon notice from Company
pursuant to the terms of this Agreement;

     NOW, THEREFORE, in consideration of the foregoing and the terms, conditions and mutual
covenants and agreements herein contained, and for good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, the Parties agree as follows:

     1. Definitions. All terms used in this Agreement shall be defined as set forth in Schedule I,
unless otherwise expressly defined herein. Terms not defined in this Agreement or in Schedule I
shall have the meanings set forth in the Program Agreement.

     2. Bank Services and Duties.

          (a) Back-Up Originator. So long as this Agreement remains in effect and Bank shall not have
become an originator for the Gettington Credit Program as provided below, Bank shall serve as
back-up originator for the Gettington Credit Program in the event Other Bank is unable or unwilling
to serve or the product program agreement with the Other Bank is terminated. As back-up originator
Bank shall: (i) appoint designated representatives to coordinate

 

 

its relationship with the Gettington Credit Program and ensure that such representatives
maintain periodic communications with Company personnel; (ii) maintain a form of legal organization
that permits it to perform its obligations under this Agreement, and maintain in full force and
effect and in good standing all necessary licenses to enable it to act as originator for the
Gettington Credit Program; and (iii) maintain all internal systems, documentation and procedures
which would be necessary in the event Bank were to become an originator for the Gettington Credit
Program.

          (b) Notice of Program Start Date. At any time during the term of this Agreement, in the event
Other Bank is unable or unwilling to serve as originator of the Gettington Credit Program or the
product program agreement with the Other Bank is terminated, Company may designate the Program
Start Date by providing Bank at least four (4) days’ prior written notice setting forth the Program
Start Date; provided, that Company shall use commercially reasonable efforts to provide
thirty (30) days’ prior written notice (or, if thirty (30) days’ notice is not commercially
reasonable, such period of notice in excess of four (4) days that may be commercially reasonable
under the circumstances) of the Program Start Date.

          (c) Originator. Effective as of the Program Start Date, Bank shall be prepared to serve as
an originator for the Gettington Credit Program, both with respect to new accounts (“Gettington
Accounts”) as well as existing accounts (“Existing Gettington Accounts”), so long as
the Gettington Credit Program is not modified in any material manner from what has been described
in Schedule II. Bank may in its sole discretion choose not to be the back-up originator for the
Gettington Credit Program should Bank review the program and deem in its reasonable discretion that
the Gettington Credit Program has materially changed from what was presented in Schedule II. The
rights and obligations of Bank and Company with respect to such relationship will be governed by
the Existing Agreements, except as specifically modified herein, and the terms of the Existing
Agreements shall be deemed modified in order to encompass the Gettington Credit Program. For
clarification purposes, should Bank be requested to be the backup originator for the Gettington
Credit Program, the Parties agree to amend the exhibits to the Program Agreement to include the
Gettington Credit Program as described in Schedule II of this Agreement. From and after the Program
Start Date, Bank will fund extensions of credit under the Gettington Credit Program pursuant to the
terms of the Existing Agreements, as modified to encompass the Gettington Credit Program. Bank will
cooperate with Company to arrange for the transfer of Existing Gettington Accounts from Other Bank
to Bank, at no cost to Bank.

          (d) Credit Policy. Before the Effective Date of this Agreement, quarterly after the Effective
Date, and not later than four (4) days prior to the Program Start Date, Company shall provide to
Bank the proposed Credit Policy for the Gettington Credit Program and any subsequent updates to
such Credit Policy. The proposed Credit Policy may be modified by Bank by providing written notice
to Company and, as so modified, shall be the initial Credit Policy for the Gettington Credit
Program on the Program Start Date. The Credit Policy for the Gettington Credit Program may be
modified thereafter in accordance with the terms of the Program Agreement.

          (e) Existing Materials. Company may continue to use, following the Program Start Date, the
Gettington Marketing Materials, Gettington Marketing Activities, and Gettington Consumer Finance
Materials (except the Credit Policy) (collectively, the “Existing

 

 

Materials”)used by the Other Bank and Company with respect to the Gettington Credit
Program, provided, that Company shall provide notice when using the Existing Materials that
the creditor is now Bank and shall use commercially reasonable efforts to update the Existing
Materials to eliminate references to Other Bank. Following the Program Start Date, Company shall
promptly provide to Bank copies of all forms of Existing Materials for review during the 90-day
period following the Program Start Date (the “Review Period”), and Company shall
incorporate any changes to the Existing Materials that may be reasonably required by Bank as soon
as commercially practicable upon receipt of written notice from Bank to Company and in no event
later than thirty days (30) following receipt of such notice. Upon the earlier of (a) the
incorporation of such changes to the Existing Materials or (b) the expiration of the Review Period,
the Existing Materials shall be subject to the terms of the Program Agreement. Promptly following
the Program Start Date, Company shall identify any additional subcontractors (including Program
Critical Subcontractors) to be added to Exhibit L to the Program Agreement as a result of the
Gettington Credit Program; Bank shall provide notice of any reasonable objection to such a
subcontractor within ten (10) Business Days of Company’s notice, and Company shall thereafter
address Bank’s objection or obtain a replacement subcontractor as promptly as commercially
practicable under the circumstances.

          (f) Compliance with Laws and Regulations. The Parties agree to comply with all Applicable Laws
pertaining to the services delivered pursuant to this Agreement.

     3. Fees.

          (a) Back-up Originator. So long as Bank is serving as back-up originator under this Agreement
and is not originating loans or credit for the Gettington Credit Program, Company will pay Bank a
monthly service fee of [*], in a manner to be agreed to
between Bank and Company. The fee is payable each complete calendar month, in arrears, within five
(5) Business Days following the end of each such month; no fee shall be due for any partial
calendar month. The fees payable under this paragraph (a) will not accrue or be payable for any
period during which Bank is accruing or earning fees under the Program Agreement with respect to
the Gettington Credit Program.

          (b) Originator. From and after the Program Start Date for so long as Bank shall be originating
loans or credit for the Gettington Credit Program, the Existing Agreements shall govern the amounts
to be paid to Bank from Company.

     4. Term and Termination.

          (a) Term. This Agreement shall continue in full force and effect until the first to occur of:
(1) termination or expiration of the Program Agreement, or (2) termination of this Agreement as
otherwise provided in this Agreement.

          (b) Automatic Termination. This Agreement will terminate automatically and without any special
notice or action by either Party upon the Program Start Date, at which time the rights and
obligations of the Parties thereafter shall be governed solely by the Existing Agreements and any
newly executed addendums attached thereto.

          [*]
Indicates confidential portions omitted pursuant to a request for
confidential treatment filed separately with the Securities and
Exchange Commission

 

 

          (c) Survival. The following terms of this Agreement shall survive any termination or
expiration of this Agreement: Sections 2(e), 4(c), 6 and 7.

          (d) Termination With Cause. A Party may terminate this Agreement immediately upon written
notice to the other Party in any of the following circumstances:

               (1) Any representation or warranty furnished by the other Party in this Agreement shall be
incorrect in any material respect and shall not have been corrected within thirty (30) Business
Days after written notice thereof has been given to such other Party;

               (2) The other Party shall default in the performance of any obligation or undertaking under
this Agreement and such default continues for thirty (30) Business Days after written notice
thereof has been given to such other Party;

               (3) The other Party shall default on any obligation to make a payment to the terminating Party
under this Agreement and such default remains uncured for more than two (2) Business Days after the
terminating Party provides the defaulting Party notice of such default;

               (4) The other Party shall commence a voluntary case or other proceeding seeking liquidation,
reorganization, or other relief with respect to itself or its debts under any bankruptcy,
insolvency, receivership, conservatorship or other similar law now or hereafter in effect or
seeking the appointment of a trustee, receiver, liquidator, conservator, custodian, or other
similar official of it or any substantial part of its property, or shall consent to any such relief
or to the appointment of a trustee, receiver, liquidator, conservator, custodian, or other similar
official or to any involuntary case or other proceeding commenced against it, or shall make a
general assignment for the benefit of creditors, or shall fail generally to pay its debts as they
become due, or shall take any corporate action to authorize any of the foregoing;

               (5) An involuntary case or other proceeding, whether pursuant to banking regulations or
otherwise, shall be commenced against the other Party seeking liquidation, reorganization, or other
relief with respect to it or its debts under any bankruptcy, insolvency, receivership,
conservatorship or other similar law now or hereafter in effect or seeking the appointment of a
trustee, receiver, liquidator, conservator, custodian, or other similar official of it or any
substantial part of its property, or an order for relief shall be entered against such other Party
under the federal bankruptcy laws as now or hereafter in effect;

               (6) There is a material adverse change in the financial condition of Company (in the case of a
termination by Bank);

               (7) There is a material adverse change in the financial condition of Bank (in the case of
termination by Company) in one of the following respects that remains uncured for a period of
ninety (90) days (or such shorter period during which a Regulatory Authority requires Bank to cure
such matter): (i) Bank’s risk-based capital ratio falling below ten percent (10%); (ii) Bank’s Tier
1 risk-based capital ratio falling below six percent (6%); (iii) Bank’s leverage ratio falling
below five percent (5%); or (iv) Bank being subject to any written agreement, order, capital
directive, or prompt corrective action relating to capital issued by the

			
	 	 	 
	Bluestein —MetaBank — Backup Originator Agreement for Gettington Program — Final
	 	Page 12

 

 

OTS or any successor regulator; Bank shall provide written notice to Company within five (5)
Business Days of the occurrence of any such material adverse change, and the terms “total
risk-based capital ratio,” “Tier 1 risk-based capital ratio,” and “leverage ratio” shall have the
meanings set forth in the OTS’s Capital Maintenance Regulations, 12 C.F.R. pt. 567 or any similar
successor regulator regulatory provisions;

               (8) Should Bank deem in its reasonable discretion that the Gettington Credit Program has
materially changed from what was presented in Schedule II; or

               (9) As permitted by Section 8(m) below

     5. Representations & Warranties.

          (a) Bank Representations & Warranties. Bank hereby represents and warrants to Company that:

               (1) Bank is a federal savings bank, duly organized, validly existing under the laws of the
United States, and Bank has full corporate power and authority to execute, deliver, and perform its
obligations under this Agreement; the execution, delivery and performance of this Agreement have
been duly authorized, and are not in conflict with and do not violate the terms of the charter or
bylaws of Bank and will not result in a breach of or constitute a default under, or require any
consent under, any indenture, loan or other agreement to which Bank is a party;

               (2) All approvals, authorizations, licenses, registrations, consents, and other actions,
notices, and filings that may be required in connection with the execution, delivery, and
performance of this Agreement by Bank have been obtained;

               (3) This Agreement constitutes a legal, valid, and binding obligation of Bank, enforceable
against Bank in accordance with its terms, except (i) as such enforceability may be limited by
applicable bankruptcy, insolvency, reorganization, moratorium, receivership, conservatorship or
other similar laws now or hereafter in effect, including the rights and obligations of receivers
and conservators under 12 U.S.C. §§ 1821 (d) and (e), which may affect the enforcement of
creditors’ rights in general, and (ii) as such enforceability may be limited by general principles
of equity (whether considered in a suit at law or in equity);

               (4) There are no proceedings or investigations pending or, to the best knowledge of Bank,
threatened against Bank (i) asserting the invalidity of this Agreement, (ii) seeking to prevent the
consummation of any of the transactions contemplated by Bank pursuant to this Agreement, (iii)
seeking any determination or ruling that, in the reasonable judgment of Bank, would materially and
adversely affect the performance by Bank of its obligations under this Agreement, (iv) seeking any
determination or ruling that would materially and adversely affect the validity or enforceability
of this Agreement, or (v) that would have a materially adverse financial effect on Bank or its
operations if resolved adversely to it;

               (5) Bank is not Insolvent; and

 

 

               (6) The execution, delivery and performance of this Agreement by Bank comply with all laws
specifically applicable to Bank’s operations.

          (b) Company Representations & Warranties. Company hereby represents and warrants to Bank that:

               (1) Company is a corporation duly organized and validly existing in good standing under the
laws of the State of Delaware, and has full power and authority to execute, deliver, and perform
its obligations under this Agreement; the execution, delivery, and performance of this Agreement
have been duly authorized, and are not in conflict with and do not violate the terms of the
certificate of incorporation or bylaws of Company, and will not result in a breach of or constitute
a default under or require any consent under any indenture, loan, or other agreement to which
Company is a party except such consents as Company shall have received on or prior to the date
hereof;

               (2) All approvals, authorizations, licenses, registrations, consents, and other actions,
notices, and filings that may be required in connection with the execution, delivery, and
performance of this Agreement by Company have been obtained;

               (3) This Agreement constitutes a legal, valid, and binding obligation of Company, enforceable
against Company in accordance with its terms, except (i) as such enforceability may be limited by
applicable bankruptcy, insolvency, reorganization, moratorium, or other similar laws now or
hereafter in effect, which may affect the enforcement of creditors’ rights in general, and (ii) as
such enforceability may be limited by general principles of equity (whether considered in a suit at
law or in equity);

               (4) There are no proceedings or investigations pending or, to the best knowledge of Company,
threatened against Company (i) asserting the invalidity of this Agreement, (ii) seeking to prevent
the consummation of any of the transactions contemplated by Company pursuant to this Agreement,
(iii) seeking any determination or ruling that, in the reasonable judgment of Company, would
materially and adversely affect the performance by Company of its obligations under this Agreement,
(iv) seeking any determination or ruling that would materially and adversely affect the validity or
enforceability of this Agreement, or (v) that would have a materially adverse financial effect on
Company or its operations if resolved adversely to it;

               (5) Company is not Insolvent; and

               (6) The execution, delivery and performance of this Agreement by Company comply with all laws
specifically applicable to the business of Company.

          (c) Continuing Representations and Warranties. The representations and warranties of the
Parties contained in this Section 5, except those representations and warranties contained in
subsections 5(a)(4) and 5(b)(4), are made continuously throughout the term of this Agreement. In
the event that any investigation or proceeding of the nature described in subsections 5(a)(4) and
5(b)(4) is instituted or threatened against a Party, such Party shall promptly notify the other
Party of the pending or threatened investigation or proceeding.

 

 

     6. Confidentiality. The terms and conditions of this Agreement and any proprietary information
or non-public information of a Party shall be deemed to be “Confidential Information” under the
Program Agreement.

     7. Indemnification.

          (e) Bank agrees to indemnify and hold harmless Bluestem Indemnified Parties from and against
any and all Losses, that may arise from (i) the gross negligence or willful misconduct of Bank or
its agents or representatives (other than Company or its agents or assigns) in connection with
Bank’s performance of its obligations under this Agreement, (ii) breach of any of Bank’s
obligations or undertakings or representations or warranties under this Agreement (other than any
breach resulting from Company’s performance of Company’s obligations under this Agreement, or any
loss resulting from the actions or inactions by Other Bank) by Bank or its agents or
representatives (other than Company or its agents or assigns), or (iii) violation by Bank or its
agents or representatives (other than Company or its agents or assigns) of any of the Applicable
Laws.

          (f) Company agrees to indemnify and hold harmless Bank Indemnified Parties from and against
any and all Losses that may arise from (i) the gross negligence or willful misconduct of Company,
or its agents or representatives, in connection with Company’s or Other Bank’s performance of its
obligations under this Agreement, (ii) breach of any of Company’s obligations or undertakings or
representations or warranties under this Agreement by Company or its agents or representatives,
(iii) violation by Company or its agents or representatives of any Applicable Laws, or (iv) any
claim pertaining to the Existing Gettington Accounts arising prior to or as a result of the
transfer of the Existing Gettington Accounts from Other Bank to Bank, including, but not limited
to, (A) the administration, marketing, operation, processing or servicing of the Existing
Gettington Accounts prior to the transfer of the Existing Gettington Accounts from Other Bank to
Bank, and any marketing used by Bank as described in Section 2(e) prior to the Review Period, (B)
the failure of Other Bank to perform its obligations under the account transfer agreement between
Other Bank and Bank; or (C) any claim that Bank is a debt collector under the Fair Debt Collection
Practices Act or any similar state law with respect to the Existing Gettington Accounts.

          (g) Any Indemnified Party seeking indemnification hereunder shall promptly notify the
Indemnifying Party, in writing, of any notice of the assertion by any third party of any
Indemnifiable Claim, specifying in reasonable detail the nature of the Loss, and, if known, the
amount, or an estimate of the amount, of the Loss, provided that failure to promptly give such
notice shall only limit the liability of the Indemnifying Party to the extent of the actual
prejudice, if any, suffered by such Indemnifying Party as a result of such failure. The Indemnified
Party shall provide to the Indemnifying Party as promptly as practicable thereafter information and
documentation reasonably requested by such Indemnifying Party to defend against the claim asserted.

          (h) The Indemnifying Party shall have thirty (30) days after receipt of Claim Notice to
undertake, conduct and control, through counsel of its own choosing, and at its own expense, the
settlement or defense thereof, and the Indemnified Party shall cooperate with the

 

 

Indemnifying Party in connection therewith if such cooperation is so requested and the request is
reasonable; provided that the Indemnifying Party shall hold the Indemnified Party harmless
from all of its out-of-pocket expenses, including reasonable attorneys’ fees, incurred in
connection with the Indemnified Party’s cooperation. If the Indemnifying Party assumes
responsibility for the settlement or defense of any such claim, (i) the Indemnifying Party shall
permit the Indemnified Party to participate in such settlement or defense through counsel chosen by
the Indemnified Party (subject to the consent of the Indemnifying Party, which consent shall not be
unreasonably withheld); provided that, other than in the event of a conflict of interest requiring
the retention of separate counsel, the fees and expenses of such counsel shall not be borne by the
Indemnifying Party; and (ii) the Indemnifying Party shall not settle any Indemnifiable Claim
without the Indemnified Party’s consent, which consent shall not be unreasonably withheld or
delayed for any reason if the settlement involves only the payment of money, and which consent may
be withheld for any reason if the settlement involves more than the payment of money, including any
admission by the Indemnified Party. So long as the Indemnifying Party is vigorously contesting any
such Indemnifiable Claim in good faith, the Indemnified Party shall not pay or settle such claim
without the Indemnifying Party’s consent, which consent shall not be unreasonably withheld.

          (i) If the Indemnifying Party does not notify the Indemnified Party within thirty (30) days
after receipt of the Claim Notice that it elects to undertake the defense of the Indemnifiable
Claim described therein, or if the Indemnifying Party fails to contest vigorously any such
Indemnifiable Claim, the Indemnified Party shall have the right, upon notice to the Indemnifying
Party, to contest, settle or compromise the Indemnifiable Claim in the exercise of its reasonable
discretion; provided that the Indemnified Party shall notify the Indemnifying Party of any
compromise or settlement of any such Indemnifiable Claim. No action taken by the Indemnified Party
pursuant to this paragraph (f) shall deprive the Indemnified Party of its rights to indemnification
pursuant to this Section 7.

     8. Miscellaneous.

          (a) Relationship of Parties. The Parties agree that in performing their responsibilities
pursuant to this Agreement, they are in the position of independent contractors. This Agreement is
not intended to create, nor does it create and shall not be construed to create, a relationship of
partner or joint venturer or any association for profit between Bank and Company.

          (b) Expenses. Each Party shall bear its own costs and expenses of negotiating, drafting and
performing its obligations under this Agreement. Each Party shall be responsible for payment of any
federal, state, or local taxes or assessments associated with the performance of its obligations
under this Agreement and for compliance with all filing, registration and other requirements with
regard thereto.

          (c) Governing Law; Waiver of Jury Trial. This Agreement shall be interpreted and construed in
accordance with the laws of the State of Iowa, without giving effect to the rules, policies, or
principles thereof with respect to conflicts of laws. THE PARTIES HEREBY EXPRESSLY WAIVE ANY RIGHT
TO TRIAL BY JURY OF ANY CLAIM, DEMAND, ACTION OR CAUSE OF ACTION ARISING HEREUNDER.

 

 

          (d) Severability. Any provision of this Agreement which is deemed invalid, illegal or
unenforceable in any jurisdiction, shall, as to that jurisdiction, be ineffective to the extent of
such invalidity, illegality or unenforceability, without affecting in any way the remaining
portions hereof in such jurisdiction or rendering such provision or any other provision of this
Agreement invalid, illegal, or unenforceable in any other jurisdiction.

          (e) Assignment. This Agreement and the rights and obligations created under it shall be
binding upon and inure solely to the benefit of the Parties and their respective successors, and
permitted assigns. Neither Party shall be entitled to assign or transfer any interest under this
Agreement without the prior written consent of the other Party.

          (f) Third Party Beneficiaries. Nothing contained herein shall be construed as creating a
third-party beneficiary relationship between either Party and any other Person; provided, however,
(i) Fingerhut Receivables, and (ii) the Administrative Agent (the “Third Party Beneficiaries”)
shall each be a third party beneficiary of this Agreement.

          (g) Notices. All notices and other communications that are required or may be given in
connection with this Agreement shall be in writing and shall be deemed received (i) on the day
delivered, if delivered by hand; (ii) on the day transmitted, if transmitted by facsimile with
receipt confirmed; or (iii) three (3) Business Days after the date of mailing to the other Party,
if mailed first-class postage prepaid, at the following address, or such other address as each
Party shall specify in a notice to the other:

	 	 	 	 	 

	 

	 	To Bank:
	 	MetaBank d/b/a Meta Payment Systems

Attn: General Counsel and SVP of Credit
	 

	 	 	 	5501 S. Broadband Land
	 

	 	 	 	Sioux Falls, SD 57108
	 

	 	 	 	Facsimile: 605-977-7501
	 
	 	 	 	 
	 

	 	To Company:
	 	Bluestem Brands, Inc.
	 

	 	 	 	Attn: SVP and Chief Credit Officer
	 

	 	 	 	6509 Flying Cloud Drive
	 

	 	 	 	Eden Prairie, MN 55344
	 

	 	 	 	Telephone: (952) 656-3916
	 

	 	 	 	Facsimile: (952) 656-4117
	 
	 	 	 	 
	 

	 	With copies to:
	 	Bluestem Brands, Inc.
	 

	 	 	 	Attn: General Counsel
	 

	 	 	 	6509 Flying Cloud Drive
	 

	 	 	 	Eden Prairie, MN 55344
	 

	 	 	 	Telephone: (952) 656-3916
	 

	 	 	 	Facsimile: (952) 656-4117
	 
	 	 	 	 
	 

	 	 	 	Goldman Sachs Bank USA
	 

	 	 	 	Attn: Account Manager
	 

	 	 	 	6011 Connection Drive
	 

	 	 	 	Irving TX 75039
	 

	 	 	 	Telephone: (972) 368-5099
	 

	 	 	 	Facsimile: (972) 368-5000

 

 

	 	 	 	 	 

	 

	 	 	 	Goldman Sachs Bank USA
	 

	 	 	 	Attn: Goldman Sachs Bank In-House Counsel
	 

	 	 	 	6011 Connection Drive
	 

	 	 	 	Irving TX 75039
	 

	 	 	 	Telephone: (972) 368-5099
	 

	 	 	 	Facsimile: (972) 368-3199

          (h) Amendment and Waiver. This Agreement may be amended only by a written instrument signed by
each of the Parties and with the written consent of the Third Party Beneficaries. The failure of a
Party to require the performance of any term of this Agreement or the waiver by a Party of any
default under this Agreement shall not prevent a subsequent enforcement of such term and shall not
be deemed a waiver of any subsequent breach. All waivers must be in writing and signed by the Party
against whom the waiver is to be enforced.

          (i) Entire Agreement. This Agreement, including exhibits, constitutes the entire agreement
among the Parties with respect to the subject matter thereof, and supersedes any prior or
contemporaneous negotiations or oral or written agreements with regard to the same subject matter.

          (j) Counterparts. This Agreement may be executed and delivered by the Parties in any number of
counterparts, and by different Parties on separate counterparts, each of which counterpart shall be
deemed to be an original and all of which counterparts, taken together, shall constitute but one
and the same instrument.

          (k) Interpretation. The Parties acknowledge that each Party and its counsel have reviewed and
revised this Agreement and that the normal rule of construction to the effect that any ambiguities
are to be resolved against the drafting Party shall not be employed in the interpretation of this
Agreement or any amendments thereto, and the same shall be construed neither for nor against any
Party, but shall be given a reasonable interpretation in accordance with the plain meaning of its
terms and the intent of the Parties.

          (l) No Exclusivity. The Parties acknowledge that nothing in this Agreement shall be construed
to limit Company’s ability to solicit third parties to act also as originators or back-up
originators in the Gettington Credit Program, or to offer other credit programs, regardless of
Bank’s status as an originator.

          (m) Agreement Subject to Applicable Law. If (1) either Party has been advised by legal counsel
of a change in Applicable Laws or any judicial decision of a court having jurisdiction over such
Party or any interpretation of a Regulatory Authority that, in the view of such legal counsel would
have a materially adverse effect on the rights or obligations of such Party under this Agreement or
the financial condition of such Party; (2) either Party shall receive a lawful written request of
any Regulatory Authority having jurisdiction over such Party, including any letter or directive of
any kind from any Regulatory Authority, that prohibits or

 

 

restricts such Party from carrying out its obligations under this Agreement; (3) either Party has
been advised by legal counsel that there is a material risk that such Party’s or the other Party’s
continued performance under this Agreement would violate Applicable Laws; (4) any Regulatory
Authority shall have determined and notified either Party that the arrangement between the Parties
contemplated by this Agreement constitutes an unsafe or unsound banking practice or is in violation
of Applicable Law; or (5) a Regulatory Authority has commenced an investigation or action against a
Party which the other Party, in its reasonable judgment, determines threatens such Party’s ability
to perform its obligations; then, in each case, the Parties shall meet and consider in good faith
any modifications, changes or additions to this Agreement that may be necessary to eliminate such
result. Notwithstanding any other provision of this Agreement, including Section 4 hereof, if the
Parties are unable to reach agreement regarding modifications, changes or additions to this
Agreement within ten (10) Business Days after the Parties initially meet, either Party may
terminate this Agreement upon thirty (30) days prior written notice to the other Party and without
payment of a termination fee or other penalty. A Party shall be able to suspend performance of its
obligations under this Agreement, or require the other Party to suspend its performance of its
obligations under this Agreement, if (i) any event described in subsection 8(m)(2) above occurs and
(ii) such Party reasonably determines that continued performance hereunder may result in a fine,
penalty or other sanction being imposed by the applicable Regulatory Authority, or in material
civil liability, unless with regards to civil liability, the other Party agrees to indemnify the
Party. For the avoidance of doubt, nothing in this subsection 8(m) shall obligate a Party to
disclose, share, or discuss any information to the extent prohibited by Applicable Law or a
Regulatory Authority.

          (n) Force Majeure. If any Party shall be unable to carry out the whole or any part of its
obligations under this Agreement by reason of a Force Majeure Event, then the performance of the
obligations under this Agreement of such Party as it is affected by such cause shall be excused
during the continuance of the inability so caused, except that should such inability not be
remedied within thirty (30) days after the date of such cause, the Party not so affected may at any
time after the expiration of such thirty (30)-day period, during the continuance of such inability,
terminate this Agreement on giving written notice to the other Party. No Party shall be relieved of
its obligations hereunder if its failure of performance is due to removable or remediable causes
which such Party fails to remove or remedy using commercially reasonable efforts within a
reasonable time period. Any Party rendered unable to fulfill any of its obligations under this
Agreement by reason of a Force Majeure Event shall give prompt notice of such fact to the other
Party, followed by written confirmation of notice, and shall exercise due diligence to remove such
inability with all reasonable dispatch.

          (o) Headings. Captions and headings in this Agreement are for convenience only and are not to
be deemed part of this Agreement.

 

 

     IN WITNESS WHEREOF, the Parties have executed this Agreement as of the date first set forth
above.

	 	 	 	 	 
	 	BLUESTEM BRANDS, INC.

 	 
	 	By:  	/s/ Mark P. Wagener
 	 
	 	 	Name:  	Mark P. Wagener 	 
	 	 	Title:  	Executive Vice President 	 
	 

	 	 	 	 	 
	 	METABANK

 	 
	 	By:  	/s/
John Hagy
 	 
	 	 	Name:  	John Hagy 	 
	 	 	Title:  	CLO 	 

 

 

	 	 	 	 	 

SCHEDULE I 

Definitions

     Whenever capitalized and used in this Agreement, the following words and phrases, unless
otherwise specified, shall have the following meanings:

     “Gettington Consumer Finance Materials” means, with respect to the Gettington Credit Program,
the program description, compliance manual, Credit Policy, form of application, form of account
agreement, debt waiver product description and debt waiver program terms and conditions, as set
forth in Schedule II.

     “Gettington Marketing Activities” means all advertising media of any kind or nature, in whole
or in part, including without limitation, catalogs, email solicitation messages, published
advertising (such as newspapers and magazine advertisements), SMS text messaging, Internet media,
blogs, tweet posts, banner ads, RSS feeds, telemarketing scripts, television or radio
announcements, frequently asked questions, promoting, advertising and/or marketing the Gettington
Credit Program.

     “Gettington Marketing Materials” means categories of marketing messages intended to generate
originations of Gettington credit accounts to and/or sales from target population delivered through
various Gettington Marketing Activities. Gettington Marketing Materials include, but are not
limited to, pre-approved marketing, “3 ways to pay” marketing, and low monthly payments marketing.

     “Program Start Date” means the date on which Bank becomes an originator for the Gettington
Credit Program.

 

 

SCHEDULE
II

The Gettington Credit Program Description

The following is an overview of the Gettington Credit Program.

Gettington.com is a direct marketing retailer of merchandise to consumers primarily through
the gettington.com internet shopping channel. Applicants may be offered a Gettington
Account which may be used by applicants for personal purposes to purchase merchandise. The
Gettington Account shall be an open-end consumer credit account that supports multiple payment
plans. Customers will initially be offered two (2) payment plans as follows: (1) the “Easy Option”
which is twenty-four equal payments with a non-variable annual percentage rate (“APR”) on the
account receivables of 19.90%, and (2) the “Fast Option” which is four (4) equal payments with a
non-variable APR on the account receivables of 14.90%. All Gettington Accounts originated by Bank
pursuant to this Agreement shall be considered and treated as consumer credit card accounts for
purposes of compliance with the Truth in Lending Act, Regulation AA, Regulation Z, the Credit Card
Act of 2009 and other Applicable Laws pertaining to consumer credit card accounts.

A copy of the form of account agreement currently used in the Gettington Credit Program is attached
as part of this Schedule II (see Schedule II.1). Customers wishing to apply for Gettington Account
via the internet will complete the form of application which is also attached as part of this
Schedule II (see Schedule II.2). This form of application will be located on the web pages at
www.gettington.com. Customers applying for a Gettington Account via telephone will provide
gettington.com sales representatives with oral answers to the application questions set
forth on the form of application. Once a customer’s application is completed, a FICO Pinnacle
score, or such other credit score(s) utilized by Other Bank at such time, will be obtained, and a
credit determination will be made in accordance with the Other Bank’s then applicable Credit
Policy, the current version of which is attached as part of this Schedule II ( see Schedule II.3).exv10w27

Exhibit 10.27

WEBBANK

and

BLUESTEM BRANDS, INC.

(dba “GETTINGTON”)

AMENDED AND RESTATED

REVOLVING LOAN PRODUCT PROGRAM AGREEMENT

Dated as of August 20, 2010

Confidential Treatment Requested

[*] Indicates confidential portions omitted pursuant to a request for confidential treatment filed separately with the Securities and Exchange Commission

 

 

TABLE OF CONTENTS

	 	 	 	 	 
	 	 	Page	 
	1. DEFINITIONS
	 	 	1	 
	2. MARKETING OF ACCOUNTS; OFFERING DEBT WAIVER PRODUCT
	 	 	1	 
	3. BANK TO EXTEND CREDIT; ORIGINATION FEES; MINIMUM ORIGINATION FEES
	 	 	2	 
	4. CONSUMER DOCUMENTS AND CREDIT POLICY
	 	 	4	 
	5. ACCOUNT REFERRAL, PROCESSING AND ORIGINATION
	 	 	4	 
	6. SERVICING OF ACCOUNTS
	 	 	5	 
	7. SETTLEMENT WITH COMPANY
	 	 	6	 
	8. CUSTOMER DISPUTES AND REFUNDS
	 	 	6	 
	9. REPRESENTATIONS AND WARRANTIES
	 	 	7	 
	10. OTHER RELATIONSHIPS WITH BORROWERS
	 	 	10	 
	11. INDEMNIFICATION
	 	 	11	 
	12. TERM AND TERMINATION
	 	 	13	 
	13. CONFIDENTIALITY
	 	 	16	 
	14. PROPRIETARY MATERIAL
	 	 	17	 
	15. RELATIONSHIP OF PARTIES
	 	 	18	 
	16. EXPENSES
	 	 	18	 
	17. EXAMINATION
	 	 	19	 
	18. INSPECTION; REPORTS
	 	 	19	 
	19. GOVERNING LAW; WAIVER OF JURY TRIAL
	 	 	19	 
	20. SEVERABILITY
	 	 	19	 
	21. ASSIGNMENT
	 	 	19	 
	22. THIRD PARTY BENEFICIARIES
	 	 	20	 
	23. NOTICES
	 	 	20	 
	24. AMENDMENT AND WAIVER
	 	 	21	 
	25. ENTIRE AGREEMENT
	 	 	22	 
	26. COUNTERPARTS
	 	 	22	 
	27. INTERPRETATION
	 	 	22	 
	28. AGREEMENT SUBJECT TO APPLICABLE LAWS
	 	 	22	 
	29. FORCE MAJEURE
	 	 	22	 
	30. JURISDICTION; VENUE
	 	 	23	 
	31. INSURANCE
	 	 	23	 
	32. COMPLIANCE WITH APPLICABLE LAWS; PROGRAM COMPLIANCE MANUAL
	 	 	23	 

 

 

	 	 	 	 	 
	 	 	Page	 
	33. INFORMATION SECURITY; CONSUMER COMPLIANCE
	 	 	25	 
	34. INTENTIONALLY OMITTED
	 	 	25	 
	35. PROHIBITION ON TIE-IN FEES
	 	 	25	 
	36. NOTICE OF CONSUMER COMPLAINTS
	 	 	25	 
	37. HEADINGS
	 	 	25	 
	38. EXCLUSIVITY
	 	 	25	 
	39. SUBCONTRACTORS
	 	 	26	 
	40. DATA SECURITY AND DISASTER RECOVERY
	 	 	26	 
	41. PRIVACY LAW COMPLIANCE
	 	 	27	 
	42. MANNER OF PAYMENTS
	 	 	27	 
	43. REFERRALS
	 	 	27	 
	44. FINANCIAL INFORMATION TO BE PROVIDED
	 	 	27	 

 

 

SCHEDULES AND EXHIBITS

	 	 	 

	SCHEDULE 1

	 	Definitions
	 
	 	 
	EXHIBIT A

	 	The Program
	 
	 	 
	EXHIBIT B

	 	Credit Policy
	 
	 	 
	EXHIBIT C

	 	Form of Application
	 
	 	 
	EXHIBIT D

	 	Account Documentation
	 
	 	 
	EXHIBIT E

	 	Customer Identification Program
	 
	 	 
	EXHIBIT F

	 	Sample Daily Settlement Statement
	 
	 	 
	EXHIBIT G

	 	Settlement Account Information
	 
	 	 
	EXHIBIT H

	 	Insurance Summary
	 
	 	 
	EXHIBIT I

	 	Program Compliance Manual
	 
	 	 
	EXHIBIT J

	 	Third Party Service Contractors
	 
	 	 
	EXHIBIT K

	 	Bank Secrecy Act Policy
	 
	 	 
	EXHIBIT L

	 	Debt Waiver Product
	 
	 	 
	EXHIBIT M

	 	Debt Waiver Product Terms and Conditions
	 
	 	 
	EXHIBIT N

	 	Services Provided By Company
	 
	 	 
	EXHIBIT O

	 	Service Level Standards

 

 

          THIS AMENDED AND RESTATED REVOLVING LOAN PRODUCT PROGRAM AGREEMENT (“Agreement”), effectively
dated as of August 20, 2010 (the “Effective Date”), amends and restates in its entirety that
certain Revolving Loan Product Program Agreement, dated as of July 23, 2009 (as modified and
amended) (the “Original Program Agreement”), made by and between WEBBANK, a Utah-chartered
industrial bank having its principal location in Salt Lake City, Utah (“Bank”), and BLUESTEM
BRANDS, INC., (formerly known as Fingerhut Direct Marketing, Inc.) a Delaware corporation, having
its principal location in Eden Prairie, Minnesota (“Company”).

RECITALS

          WHEREAS, Company is a direct marketing retailer of general merchandise and services
(“Merchandise”) directly to consumers primarily through catalog and internet shopping channels; and

          WHEREAS, Bank is in the business of originating various types of consumer loans, including
open-end revolving loan accounts to qualifying Company customers; and

          WHEREAS, the Parties entered into the Original Program Agreement to develop a program pursuant
to which Company markets, and Bank originates open-end revolving loan accounts to qualifying
Company customers identified by Company to enable consumers to purchase Company’s Merchandise, with
Company administering the program and servicing the open-end revolving loan accounts in accordance
with the terms and conditions set forth in the Original Program Agreement; and,

          WHEREAS, the Bank and Company are parties to that certain Receivables Sale Agreement, dated as
of July 23, 2009 pursuant to which the Company purchases the Receivables originated under the
Original Program Agreement, with such Receivables Sale Agreement being amended and restated
contemporaneously with this Agreement.; and

          WHEREAS, the Parties desire that this Agreement replace and supersede the Original Program
Agreement as of the Effective Date.

AGREEMENT

     NOW, THEREFORE, in consideration of the foregoing Recitals and the terms, conditions,
representations and warranties, and mutual covenants and agreements herein contained, and for good
and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, Bank and
Company mutually agree as follows:

	1.	 	Definitions. The terms used in this Agreement shall be defined as set forth in
Schedule 1.

	2.	 	Marketing of Accounts; Offering Debt Waiver Product.

	 	(a)	 	At its own cost, Company shall promote and market the Program and the Accounts
via the Internet and any other form of media determined to be appropriate by Company.
Bank shall have the right to direct the Company not to promote or market the Program
through any media channels or vendors that Bank deems, in its

 

 

	 	 	 	reasonable discretion, to be unsuitable or harmful to Bank’s reputation. Bank
agrees that Company may refer to Bank and the Program in promotional and marketing
materials, including marketing scripts, upon the condition that any references to
Bank and/or the Program in any such materials which relate to the extension of
credit by Bank or Bank’s participation in the Program must receive the prior written
Approval of Bank, which decision shall not be unreasonably withheld or delayed.
Company shall ensure that all promotional and marketing materials and marketing
strategies relating to the Program, including without limitation the extension of
credit by Bank, shall be accurate, not misleading, and comply with Applicable Laws.

	 	(b)	 	At its own cost, Company, on behalf of Bank, shall offer and promote to
Applicants and Borrowers a debt waiver product with terms and features recommended by
Company and approved by Bank in its sole discretion, initially as described in
Exhibit L attached hereto (“Debt Waiver Product”), and as amended, modified, or
otherwise changed from time to time, subject to prior written approval of Bank, which
decision shall not be unreasonably withheld or delayed. Company shall administer the
Debt Waiver Product in accordance with the Debt Waiver Product Terms and Conditions
described in Exhibit M attached hereto, and as amended, modified, or otherwise
changed from time to time by Bank. Company agrees that it will promptly cancel or
suppress, as applicable, any indebtedness of Borrower under an Account in accordance
with the Debt Waiver Product purchased by such Borrower.

	 	(c)	 	Bank shall pay Company an amount equal to the amounts actually collected from
Borrowers for the purchase of the Debt Waiver Product (“Premiums”), less the fees
retained by Bank in the following amounts: (i) [ * ] of
Premiums collected during each Measuring Period; (ii) [ * ]
of Premiums collected during each Measuring Period between [ * ]; and (iii) [ * ] of
Premiums collected in excess of [ * ] during each Measuring Period. In the
event that Company collects any Premiums on behalf of Bank, Company shall pay Bank the
applicable fees for all such Premiums collected during any calendar month not later
than ten (10) days following the end of such calendar month.

	3.	 	Bank to Extend Credit; Origination Fees; Minimum Origination Fees.

	 	(a)	 	Bank agrees to make Accounts available, in accordance with the Credit Policy,
to qualifying Applicants residing in any state in the United States, its territories,
or the District of Columbia. All Accounts shall be originated by Bank using the
origination system of Company or its designated service provider. Company acknowledges
that approval of an Application creates a creditor-borrower relationship between Bank
and Borrower which involves, among other things, the

[*] Indicates confidential portions omitted pursuant to a request for confidential treatment filed separately with the Securities and Exchange Commission

 

 

	 	 	 	establishment of an account, the extension of credit, the disbursement of loan
proceeds, and the collection of loan payments by Bank. Nothing in this Agreement
shall obligate Bank to extend credit to an Applicant or make an advance on an
Account if Bank determines that doing so would be an unsafe or unsound banking
practice; provided, however, that in such an event, Bank shall notify Company of its
determination.

	 	(b)	 	Subject to the provisions for Minimum Origination Fees in subsection (c) below,
Company shall pay to the Bank an origination fee (“Origination Fee”) for each Account
Advance equal to: (i) [ * ] for the first [ * ] of Receivables originated by Bank in each Measuring Period; (ii) [ * ]
over [ * ] of Receivables originated by Bank in each Measuring Period; and,
(iii) [ * ] over [ * ] of Receivables
originated by Bank in each Measuring Period, including during any Renewal Term.
Company shall pay the Origination Fee to Bank in accordance with the terms of the
Receivables Sale Agreement.

	 	(c)	 	Company shall pay Origination Fees in the minimum amounts (“Minimum Origination
Fees”) of: (i) [ * ] for months one (1)
(which, for the avoidance of doubt, shall be the calendar month in which the Launch
Date occurs) through twelve (12) following the Launch Date; (ii) [ * ] for months thirteen (13) through twenty-four (24)
following the Launch Date; and, (iii) [ * ] for
months twenty-five (25) through thirty-six (36) following the Launch Date and for each
Measuring Period thereafter. An amount equal one-twelfth (1/12) of the Minimum
Origination Fees shall be paid to the Bank on a monthly basis (for example, [ * ] per month during months one (1) (which, for the
avoidance of doubt, shall be the calendar month in which the Launch Date occurs)
through twelve (12) following the Launch Date) for each calendar month after the Launch
Date (“Minimum Monthly Payment”), with a pro-rated portion of the Minimum Monthly
Payment being paid to the Bank for a partial calendar month, if any, immediately
following the Launch Date. To the extent the payment made in respect of Origination
Fees paid during any calendar month are less than the then applicable prorated Minimum
Monthly Payment, the Company shall pay such difference to Bank not later than five (5)
Business Days from the conclusion of each month and each subsequent month thereafter
until such time as the aggregate Origination Fees paid equal the then applicable
Minimum Origination Fees. Company shall make the payment in respect of Origination Fees
above and beyond the Minimum Monthly Payments once the aggregate of the Origination
Fees exceed the sum of the Minimum Monthly Payments at any time during each

	[*]	 	Indicates confidential portions omitted pursuant to a request for
confidential treatment filed separately with the Securities and
Exchange Commission

 

 

	 	 	 	applicable twelve (12)-month period in accordance with the terms of the Receivables
Sale Agreement.

	4.	 	Consumer Documents and Credit Policy. The following documents, terms and procedures
(“Consumer Finance Materials”) that will be used by Bank initially with respect to the
Accounts shall be agreed to by the Parties and attached to this Agreement no later than the
Launch Date: (i) Program description (financial terms of Accounts) as Exhibit A; (ii)
Credit Policy as Exhibit B; (iii) form of Application, including disclosures required
by Applicable Law, as Exhibit C; (iv) Account Documentation, including the forms of
Account Agreement, privacy policy and privacy notices and monthly Account statements as
Exhibit D; Customer Identification Procedures as Exhibit E; (v) Sample Daily
Settlement Statement as Exhibit F; Settlement Account Information as Exhibit
G; Insurance Requirements as Exhibit H; Program Compliance Manual as Exhibit
I; Third Party Service Contractors as Exhibit J; Bank Secrecy Act Policy as
Exhibit K; Debt Waiver Product as Exhibit L; and Debt Waiver Product Terms and
Conditions as Exhibit M . With the exception of the Credit Policy, Exhibit
B, the Consumer Finance Materials shall not be changed without the prior written consent
of both Parties, which consent shall not be unreasonably withheld or delayed; provided,
however that Bank may change the Consumer Finance Materials upon written notice provided to
Company, but without Company’s prior written consent, to the extent that Bank is advised by
legal counsel or a Regulatory Authority that such change is required by Applicable Laws or
necessitated by safety and soundness concerns. In addition, Company will notify Bank if any
of the form communications to Applicants and Borrowers relating specifically to the extension
of credit, which forms the Company has provided, or will provide to the Bank prior to the
Launch Date, are changed. Notwithstanding the foregoing, no change may be made to the Credit
Policy, Exhibit B, unless such change has been approved by the Bank’s Board of
Directors, in its sole discretion. The Parties acknowledge that each Account Agreement and all
other documents referring to the creditor for the Program shall identify the Bank as the
creditor for the Accounts at the time of Account origination, and that all checks or other
items in repayment of Account Advances shall be made payable to Bank or its assigns so long as
Bank owns such Account Advances. Company shall ensure that the Consumer Finance Materials
comply with Applicable Laws; provided however, that Company shall not be responsible to the
extent Bank makes changes to the Consumer Finance Materials pursuant to this section without
the previous written consent of Company, except to the extent any such changes are made
pursuant to advice or direction delivered in accordance with Section 28 hereof.

	5.	 	Account Referral, Processing and Origination.

	 	(a)	 	In connection with Company’s Gettington Brand Merchandise, Company shall
distribute, promote and process Applications from Applicants for Accounts, on behalf of
Bank (including retrieving credit reports) to determine whether the Applicant meets the
eligibility criteria set forth in the Credit Policy. Company will only process
Applications on behalf of Bank from residents of the United States, its territories and
the District of Columbia that have had their identity verified and are not listed on
the United States Department of the Treasury’s Office of Foreign Assets Control (OFAC)
list of Specially Designated Nationals and Blocked

 

 

	 	 	 	Persons. Company shall promptly respond on behalf of Bank to all inquiries from
Applicants regarding the application process. All such Applications, except as set
forth below on an exception basis, shall be automatically adjudicated utilizing the
Credit Policy.

	 	(b)	 	Upon Bank’s request, Company shall forward to Bank mutually agreed information,
which shall include at a minimum, the name, address, social security number and date of
birth, of each Applicant who meets the eligibility criteria set forth in the Credit
Policy. Company shall forward to Bank those Applications that require discretionary
approval action. Company shall have no discretion to override the Credit Policy with
respect to any Applications and Company must obtain Bank’s prior written consent to
establish any Account with respect to an Applicant that does not satisfy the
eligibility criteria set forth in the Credit Policy.

	 	(c)	 	Subject to the terms of this Agreement, Bank shall establish Accounts with
respect to Applicants who meet the eligibility criteria set forth in the Credit Policy.
Company, on behalf of the Bank, shall promote the Debt Waiver Product offered by the
Bank to each such qualifying Applicant. Except as otherwise provided in this
Agreement, Bank shall maintain ownership of all Accounts established under the Program.

	 	(d)	 	Pursuant to procedures mutually agreed by the Parties, Company shall deliver
adverse action notices on behalf of Bank to Applicants who do not meet Credit Policy
criteria or are otherwise denied credit by Bank.

	 	(e)	 	On behalf of Bank, Company shall deliver Program privacy notices and Account
Agreements to Borrowers, and shall authorize or decline each Account Advance requested
by a Borrower in accordance with the Credit Policy. Pursuant to procedures mutually
agreed by the Parties, if the Company declines a Borrower’s Account Advance request on
behalf of Bank in accordance with the Credit Policy, Company shall deliver an adverse
action notice to the Borrower.

	 	(f)	 	Company shall hold and maintain, as custodian for Bank, all documents of Bank
pertaining to Accounts. At Bank’s request, Company shall provide Bank with immediate
access to the originals or copies of such documents in accordance with Bank’s
reasonable request.

	 	(g)	 	Company shall perform the obligations described in Section 5 and the services
set forth in Exhibit N hereto, and deliver any customer communications to
Applicants and Borrowers as necessary to carry on the Program, all at Company’s own
cost and in accordance with Applicable Laws.

	6.	 	Servicing of Accounts. Company shall service the Accounts for as long as Bank owns
the Accounts. Such Account servicing shall include, without limitation, Account transaction
authorization, preparation and mailing of account statements, undertaking collections,
providing customer service (including responding to credit limit adjustment requests in
accordance with the Credit Policy), crediting Accounts in respect of unauthorized charges,

 

 

	 	 	chargebacks, refunds and adjustments, resolving customer disputes, and providing such other
services as are ordinary and customary in the servicing of open-end revolving loan accounts,
including the services set forth on Exhibit N hereto. Company shall perform Account
servicing all at Company’s own cost and in accordance with the Consumer Finance Materials,
Program Compliance Manual, Applicable Laws, and with the service level standard set forth on
Exhibit O hereto. In connection with the foregoing, subject to Company’s data
security requirements, Bank shall be provided access to the online system of Company or data
processor, as applicable, for the purpose of reviewing the Accounts and Receivables being
serviced. In addition, Bank may review (i) all forms of written communications with
Borrowers, including Account statements and collection letters, and customer service scripts
and (ii) all communications with regulatory agencies, better business bureaus, or like
entities regarding the Program and/or any Account servicing inquiries, in each case, during
the periodic onsite reviews in accordance with Section 18 hereunder.

	7.	 	Settlement with Company.

	 	(a)	 	Company will provide a Daily Settlement Statement to Bank by e-mail or as
otherwise mutually agreed on each applicable Business Day no later than 1:00 p.m.
Eastern Time, which statement shall detail the Settlement Amount for all Accounts that
are ready for settlement by Bank. The Daily Settlement Statement shall be
substantially in the form of Exhibit F attached hereto. No later than 4:00
p.m. Eastern Time on the same Business Day as Bank receives the Daily Settlement
Statement, but subject to the provisions of the Program Documents, Bank shall transfer
in immediately available funds to the Company’s Settlement Account, as initially
identified on Exhibit G attached hereto, but which the Company may change from
time to time upon prior written notice to Bank, the Settlement Amount due to Company
for the purchase of Merchandise by Borrowers as set forth on the applicable Daily
Settlement Statement. Failure to strictly adhere to the times referenced in this
Section 7(a), shall not constitute a technical breach of this Agreement, provided that
performance occurs on the same Business Day.

	 	(b)	 	The obligation of Bank to disburse the Settlement Amount stated on a Daily
Settlement Statement is, in each instance, subject to the satisfaction of the following
conditions precedent:

	 	(1)	 	the representations and warranties of Company set forth in the
Program Documents shall be true, complete, and correct in all material
respects; and,

	 	(2)	 	the obligations of Company set forth in the Program Documents
to be performed prior to the applicable settlement shall have been performed
prior to each disbursement of the proceeds of each such Account Advance by
Bank.

 

 

	8.	 	Customer Disputes and Refunds.

	 	(a)	 	With respect to any Merchandise returns accepted by Company or customer refunds
provided by Company under its customer satisfaction policy or otherwise, for a purchase
that was originally financed via an Account, Company shall, to the extent of the
outstanding balance of the Receivable with respect to such Account, pay the refund
amount to the Person owning and holding such Receivable within three (3) Business Days
after the Merchandise return is accepted or the customer refund is made, as applicable.
Company shall ensure that any amounts paid as provided in the foregoing sentence are
credited by the Person to the applicable Account.

	 	(b)	 	Company shall ensure that all monetary adjustments and/or credits agreed upon
by Company in resolving any Customer dispute regarding Merchandise purchased via an
Account shall promptly be communicated to the Person owning and holding the Receivable
with respect to such Account at the time of the adjustment. The procedures for applying
such adjustments and/or credits to the Receivables shall be mutually agreed upon by the
Parties.

	9.	 	Representations and Warranties.

	 	(a)	 	Bank hereby represents, warrants or covenants, as applicable, to Company as of
the Effective Date that:

	 	(1)	 	Bank is an FDIC-insured Utah-chartered industrial bank, duly
organized, validly existing under the laws of the State of Utah and has full
corporate power and authority to execute, deliver, and perform its obligations
under this Agreement; the execution, delivery and performance of this
Agreement have been duly authorized, and are not in conflict with and do not
violate the terms of the charter or bylaws of Bank and will not result in a
material breach of or constitute a default under, or require any consent
under, any indenture, loan, or material agreement to which Bank is a party
unless such breach or default is waived or consent is obtained;
	 
	 	(2)	 	All approvals, authorizations, licenses, registrations,
consents, and other actions by, notices to, and filings with, any Person that
may be required in connection with the execution, delivery, and performance of
this Agreement by Bank, have been obtained (other than those required to be
made to or received from Borrowers and Applicants);
	 
	 	(3)	 	This Agreement constitutes a legal, valid, and binding
obligation of Bank, enforceable against Bank in accordance with its terms,
except (i) as such enforceability may be limited by applicable bankruptcy,
insolvency, reorganization, moratorium, receivership, conservatorship or other
similar laws now or hereafter in effect, including the rights and obligations
of receivers and conservators under 12 U.S.C. §§ 1821 (d) and (e), which may
affect the enforcement of creditors’ rights in general, and (ii) as such

 

 

	 	 	 	enforceability may be limited by general principles of equity (whether
considered in a suit at law or in equity);
	 
	 	(4)	 	There are no proceedings or investigations pending or, to the
best knowledge of Bank, threatened against Bank (i) asserting the invalidity
of this Agreement, (ii) seeking to prevent the consummation of any of the
transactions contemplated by the Bank pursuant to this Agreement, (iii)
seeking any determination or ruling that, in the reasonable judgment of Bank,
would materially and adversely affect the performance by Bank of its
obligations under this Agreement, (iv) seeking any determination or ruling
that would materially and adversely affect the validity or enforceability of
this Agreement or (v) that would have a materially adverse financial effect on
Bank or its operations if resolved adversely to it;
	 
	 	(5)	 	Bank is not Insolvent;
	 
	 	(6)	 	The execution, delivery and performance of this Agreement by
Bank comply in all material respects with Utah and federal banking laws
specifically applicable to Bank’s operations; provided that Bank makes no
representation or warranty regarding compliance with Utah or federal banking
laws relating to consumer protection, consumer lending, loan collections,
anti-money-laundering or privacy;
	 
	 	(7)	 	The Proprietary Materials Bank licenses to Company pursuant
to Section 14, and their use as contemplated by this Agreement, do not violate
or infringe upon, or constitute an infringement or misappropriation of, any
U.S. patent, copyright or U.S. trademark, service mark, trade name or trade
secret of any person or entity and Bank has the right to grant the licenses
set forth in Sections 14(a) and 14(b) below; and
	 
	 	(8)	 	Bank shall comply with Title V of the Gramm-Leach-Bliley Act
and the implementing regulations of the Federal Trade Commission, including
but not limited to applicable limits on the use, disclosure, storage, and
safeguarding of Applicant and Borrower information, and shall maintain
reasonable disaster recovery protections; provided, however, that the Bank’s
representation in this subsection 9(a)(8) shall not apply to obligations of
Company, which are performed on behalf of the Bank.

	 	(b)	 	Company hereby represents and warrants to Bank as of the Effective Date and on
each date that Company provides a Daily Settlement Statement to Bank that:

	 	(1)	 	Company is a corporation, duly organized and validly existing
in good standing under the laws of the State of Delaware, and has full power
and authority to execute, deliver, and perform its obligations under this
Agreement; the execution, delivery, and performance of this Agreement have
been duly authorized, and are not in conflict with and do not violate the
terms of the articles or bylaws of Company and will not result in a

 

 

	 	 	 	material breach of or constitute a default under or require any consent
under any material indenture, loan, or Material Agreement to which Company
is a party, unless such breach or defaults is waived or consent is obtained;
	 
	 	(2)	 	All approvals, authorizations, consents, and other actions
by, notices to, and filings with any Person required to be obtained for the
execution, delivery, and performance of this Agreement by Company, have been
obtained;
	 
	 	(3)	 	This Agreement constitutes a legal, valid, and binding
obligation of Company, enforceable against Company in accordance with its
terms, except (i) as such enforceability may be limited by applicable
bankruptcy, insolvency, reorganization, moratorium, or other similar laws now
or hereafter in effect, which may affect the enforcement of creditors’ rights
in general, and (ii) as such enforceability may be limited by general
principles of equity (whether considered in a suit at law or in equity);
	 
	 	(4)	 	There are no proceedings or investigations pending or, to the
best knowledge of Company, threatened against Company (i) asserting the
invalidity of this Agreement, (ii) seeking to prevent the consummation of any
of the transactions contemplated by the Company pursuant to this Agreement,
(iii) seeking any determination or ruling that, in the reasonable judgment of
Company, would materially and adversely affect the performance by Company of
its obligations under this Agreement, (iv) seeking any determination or ruling
that would materially and adversely affect the validity or enforceability of
this Agreement, or (v) that would have a materially adverse financial effect
on Company or its operations if resolved adversely to it;
	 
	 	(5)	 	Company is not Insolvent;
	 
	 	(6)	 	The execution, delivery and performance of this Agreement by
Company, including without limitation, the Company’s obligations in Sections 2
and 5 herein, the servicing of Accounts, the Consumer Finance Materials, the
promotional and marketing materials, and marketing strategies shall all comply
in all material respects with Applicable Laws;
	 
	 	(7)	 	The Proprietary Materials Company licenses to Bank pursuant
to Section 14, and their use as contemplated by this Agreement, do not violate
or infringe upon, or constitute an infringement or misappropriation of, any
U.S. patent, copyright or U.S. trademark, service mark, trade name or trade
secret of any person or entity and Company has the right to grant the license
set forth in Section 14(a) below; and
	 
	 	(8)	 	Company shall comply with Title V of the Gramm-Leach-Bliley
Act and the implementing regulations of the Federal Trade Commission,
including but not limited to applicable limits on the use, disclosure, storage
and safeguarding of Applicant and Borrower information, and shall maintain

 

 

	 	 	 	reasonable disaster recovery protections.

	(c)	 	Company hereby represents and warrants to Bank as of each Settlement Date that:

	 	(1)	 	For each Account and each Account Advance: (i) to the best
of Company’s knowledge, none of the information in the related Application is
false, incomplete, and/or inaccurate; (ii) all required disclosures to
Borrowers have been delivered in compliance with Applicable Laws; (iii) the
Account Agreement and all other Account documents are genuine and legally
binding and enforceable, conform in all material respects to the requirements
of the Program and were prepared in conformity with the Program Compliance
Manual and all Applicable Laws; (iv) all necessary approvals required to be
obtained by Company have been obtained; (v) that the Company has taken no
action that would prohibit the sale of Receivables by Bank; and (vi) as
between the Company, the Bank, and any Third Party Beneficiaries, the Bank is
the sole owner of the Receivables prior to the sale of the Receivables to
Company and Company has no interest or claim in and to the Receivables prior
to the sale of the Receivables to Company;
	 
	 	(2)	 	Each Borrower whose requested Account Advance is listed (in
aggregate) on a Daily Settlement Statement is eligible for an Account and the
requested Account Advance under the Credit Policy; and each Borrower has
completed an Application; and
	 
	 	(3)	 	The information on each Daily Settlement Statement is true,
complete, and correct in all material respects.

	 	(d)	 	The representations and warranties of Bank and Company contained in this
Section 9 are made continuously throughout the term of this Agreement. In the event
that any investigation or proceeding of the nature described in subsections 9(a)(4) and
9(b)(4) is instituted or threatened against either Party, except to the extent
prohibited by Applicable Law, such Party shall promptly notify the other Party of the
pending or threatened investigation or proceeding.

	10.	 	Other Relationships with Borrowers.

	 	(a)	 	Separate from the obligation to market Accounts offered by Bank, and subject to
the Program privacy policy (including Borrower’s exercise of any rights to opt out of
information sharing) and Applicable Laws, Company shall have the right, at its own
expense, to solicit Applicants and/or Borrowers with offerings of goods and services
from Company and parties other than Bank, provided, however, that in the event that
Company uses Bank’s name and/or Proprietary Materials in connection with such
offerings, Company shall obtain Bank’s prior Approval for such use, which may be
withheld or conditioned in the Bank’s sole discretion. Subject to Applicable Laws and
its obligations under this Agreement, Company, at its own

 

 

	 	 	 	cost also shall have the right to include inserts, on its own behalf or on behalf of
third parties, to billing statements on Accounts (whether in paper or electronic
form) and market through messages on such statements; provided, however, that Bank
shall have priority for space on the billing statements and in the envelope for
matters required by Applicable Laws.

	 	(b)	 	Except as necessary to carry out its rights and responsibilities under this
Agreement and the Receivables Sale Agreement, Bank shall not use Applicant and/or
Borrower information and shall not provide or disclose any Applicant and/or Borrower
information to any Person, except to the extent required to do so under Applicable Law
or legal process. Without limiting the generality of the foregoing, except as otherwise
provided in subsection (c) below, Bank shall not use the Applicant and/or Borrower
information to do any of the following, either directly or indirectly, including
through an arrangement with any Person other than the Company: (1) solicit Applicants
or Borrowers with product or service offerings (including offerings by third parties);
(2) insert any offerings in billing statements to Borrowers, other than offerings
approved by Company; or (3) use the names of Applicants or Borrowers, or any other
information relating to the Accounts or to the Applicants in way related to this
Agreement, other than as specifically authorized in this Agreement.

	 	(c)	 	Notwithstanding the restrictions set forth in subsection 10(b) hereof, (i) Bank
may make solicitations for goods and services to the public, which may include one or
more Applicants or Borrowers; provided that Bank does not (A) target such solicitations
to specific Applicants and/or Borrowers, (B) use or permit a third party to use any
list of Applicants and/or Borrowers in connection with such solicitations or (C) refer
to or otherwise use the name of Company; and (ii) Bank shall not be obligated to redact
the names of Applicants and/or Borrowers from marketing lists acquired from third
parties (e.g., subscription lists) that Bank uses for solicitations. Further, the Bank
shall not be restricted from responding to unsolicited requests or inquiries made by an
Applicant and/or Borrower for any product or service offered by the Bank or its
Affiliates.

	 	(d)	 	The terms of this Section 10 shall survive the expiration or earlier
termination of this Agreement.

	11.	 	Indemnification.

	 	(a)	 	Bank agrees to indemnify, defend and hold harmless Company and its Affiliates,
and the officers, directors, employees, representatives, shareholders, agents and
attorneys of such entities (the “Company Indemnified Parties”) from and against any and
all claims, actions, liability, judgments, damages, costs and expenses, including
reasonable attorneys’ fees (“Losses”), that may arise from the gross negligence or
willful misconduct of Bank related to obligations or undertakings under this Agreement
by Bank.

 

 

	 	(b)	 	Company agrees to indemnify, defend and hold harmless Bank and its Affiliates,
and the officers, directors, employees, representatives, shareholders, agents and
attorneys of such entities (the “Bank Indemnified Parties”) from and against any and
all Losses that may arise from Bank’s participation in the Program as contemplated by
the Program Documents, (including Losses arising from a violation of Applicable Laws or
a breach by Company or its agents, subcontractors, or representatives of any of
Company’s obligations or undertakings under the Program Documents and notwithstanding
any materiality qualifier made in connection with any of the Company’s representations
and warranties set forth herein), unless such Loss results from the gross negligence or
willful misconduct of Bank.

	 	(c)	 	The Company Indemnified Parties and the Bank Indemnified Parties are sometimes
referred to herein as the “Indemnified Parties,” and Company or Bank, as an indemnitor
hereunder, is sometimes referred to herein as the “Indemnifying Party.”

	 	(d)	 	Any Indemnified Party seeking indemnification hereunder shall immediately
notify the Indemnifying Party, in writing, of any notice of the assertion by any third
party of any claim or of the commencement by any third party of any legal or regulatory
proceeding, arbitration or action, or if the Indemnified Party determines the existence
of any such claim or the commencement by any third party of any such legal or
regulatory proceeding, arbitration or action, whether or not the same shall have been
asserted or initiated, in any case with respect to which the Indemnifying Party is or
may be obligated to provide indemnification (an “Indemnifiable Claim”), specifying in
reasonable detail the nature of the Loss, and, if known, the amount, or an estimate of
the amount, of the Loss, provided that failure to promptly give such notice shall only
limit the liability of the Indemnifying Party to the extent of the actual prejudice, if
any, suffered by such Indemnifying Party as a result of such failure. The Indemnified
Party shall provide to the Indemnifying Party as promptly as practicable thereafter
information and documentation reasonably requested by such Indemnifying Party to defend
against the claim asserted.

	 	(e)	 	The Indemnifying Party shall have thirty (30) days after receipt of any
notification of an Indemnifiable Claim (a “Claim Notice”) to notify the Indemnified
Party of the Indemnifying Party’s election to assume the defense of the Indemnifiable
Claim and, through counsel of its own choosing, and at its own expense, to commence the
settlement or defense thereof, and the Indemnified Party shall cooperate with the
Indemnifying Party in connection therewith if such cooperation is so requested and the
request is reasonable; provided that the Indemnifying Party shall hold the Indemnified
Party harmless from all its reasonable out-of-pocket expenses, including reasonable
attorneys’ fees, incurred in connection with the Indemnified Party’s cooperation. If
the Indemnifying Party assumes responsibility for the settlement or defense of any such
claim, (i) the Indemnifying Party shall permit the Indemnified Party to participate at
the Indemnifying Party’s expense in such settlement or defense through counsel chosen
by the Indemnified Party (subject to the consent of the Indemnifying Party, which
consent shall not be unreasonably withheld or delayed); provided that, in the event
that both the Indemnifying Party

 

 

	 	 	 	and the Indemnified Party are defendants in the proceeding and the Indemnified Party
shall have reasonably determined and notified the Indemnifying Party that
representation of both parties by the same counsel would be inappropriate due to
actual or potential differing interests between them, then the fees and expenses of
one such counsel for all Indemnified Parties in the aggregate shall be borne by the
Indemnifying Party; and (ii) the Indemnifying Party shall not settle any
Indemnifiable Claim without the Indemnified Party’s consent, which consent shall not
be unreasonably withheld or delayed for any reason if the settlement involves only
payment of money, and which consent may be withheld for any reason if the settlement
involves more than the payment of money, including any admission by the Indemnified
Party. So long as the Indemnifying Party is reasonably contesting any such
Indemnifiable Claim in good faith, the Indemnified Party shall not pay or settle
such claim without the Indemnifying Party’s consent, which consent shall not be
unreasonably withheld or delayed. Notwithstanding the foregoing, (i) where such
Indemnifiable Claim involves a Bank’s Regulatory Authority, Bank shall retain the
right to control the settlement or defense thereof whether Bank is an Indemnifying
Party or an Indemnified Party, and (ii) if Bank is the Indemnified Party, Bank shall
be entitled to the Indemnifying Party’s cooperation and indemnification, including
out-of-pocket expenses, and reasonable attorney’s fees incurred by Bank.

	 	(f)	 	If the Indemnifying Party does not notify the Indemnified Party within thirty
(30) days after receipt of the Claim Notice that it elects to undertake the defense of
the Indemnifiable Claim described therein, or if the Indemnifying Party fails to
contest vigorously any such Indemnifiable Claim, the Indemnified Party shall have the
right, upon notice to the Indemnifying Party, to contest, settle or compromise the
Indemnifiable Claim in the exercise of its reasonable discretion; provided that the
Indemnified Party shall notify the Indemnifying Party at least five (5) Business Days
prior to any compromise or settlement of any such Indemnifiable Claim. No action taken
by the Indemnified Party pursuant to this paragraph (f) shall deprive the Indemnified
Party of its rights to indemnification pursuant to this Section 11.

	 	(g)	 	The terms of this Section 11 shall survive the expiration or earlier
termination of this Agreement.

	12.	 	Term and Termination.

	 	(a)	 	This Agreement shall have an initial term commencing on the Effective Date and
continuing through August 19, 2013 (the “Initial Term”) and shall renew automatically
for successive additional terms of twelve (12) months each (each a “Renewal Term”),
unless either Party provides notice of non-renewal to the other Party at least one
hundred and eighty (180) days prior to the end of the Initial Term or any Renewal Term
or this Agreement is earlier terminated in accordance with the provisions hereof.

	 	(b)	 	In addition to any other rights or remedies available to the Bank under this
Agreement or by law, Bank shall have the right to suspend payments of the

 

 

	 	 	 	Settlement Amounts due to Company (as required under Section 7(a) of this Agreement)
during the period commencing with the occurrence of any monetary default, including
but not limited to the failure to maintain the Required Balance in the Collateral
Account, and ending when such condition has been cured. Notwithstanding such
suspension right, Bank may terminate this Agreement upon written notice to Company
if Company defaults on its obligations to make a payment to Bank as provided in
Section 2 of the Receivables Sale Agreement, or to deposit funds into the Collateral
Account as provided in Section 34 of the Receivables Sale Agreement and, in each
case, fails to remedy such default within two (2) Business Days after notice thereof
from Bank. In the event of any termination, Company shall immediately discontinue
processing Accounts and Account Advances under the terms of the Agreement.

	 	(c)	 	Bank shall have the right to terminate this Agreement immediately upon written
notice to Company if Bank’s continued participation in the Program has been prohibited
pursuant to an order or other action, including any letter or directive of any kind, by
Bank’s Regulatory Authority.

	 	(d)	 	In addition to the termination right set forth in Section 28 herein, a Party
shall have a right to terminate this Agreement immediately upon written notice to the
other Party in any of the following circumstances:

	 	(1)	 	any representation or warranty made by the other Party in
this Agreement shall be incorrect in any material respect and shall not have
been corrected within thirty (30) calendar days after written notice thereof
has been given to such other Party;
	 
	 	(2)	 	the other Party shall default in the performance of any material obligation or undertaking under this Agreement and such default
shall continue for thirty (30) calendar days after written notice thereof has
been given to such other Party;
	 
	 	(3)	 	the other Party shall commence a voluntary case or other
proceeding seeking liquidation, reorganization, or other relief with respect
to itself or its debts under any bankruptcy, insolvency, receivership,
conservatorship or other similar law now or hereafter in effect or seeking the
appointment of a trustee, receiver, liquidator, conservator, custodian, or
other similar official of it or any substantial part of its property, or shall
consent to any such relief or to the appointment of a trustee, receiver,
liquidator, conservator, custodian, or other similar official or to any
involuntary case or other proceeding commenced against it, or shall make a
general assignment for the benefit of creditors, or shall fail generally to
pay its debts as they become due, or shall take any corporate action to
authorize any of the foregoing;
	 
	 	(4)	 	an involuntary case or other proceeding, whether pursuant to
banking regulations or otherwise, shall be commenced against the other Party

 

 

	 	 	 	seeking liquidation, reorganization, or other relief with respect to it or
its debts under any bankruptcy, insolvency, receivership, conservatorship or
other similar law now or hereafter in effect or seeking the appointment of a
trustee, receiver, liquidator, conservator, custodian, or other similar
official of it or any substantial part of its property; or an order for
relief shall be entered against either Party under the federal bankruptcy
laws as now or hereafter in effect that is not dismissed within
thirty (30) days;
	 
	 	(5)	 	there is a materially adverse change in the financial
condition of the other Party; or
	 
	 	(6)	 	either Party has terminated the Receivables Sale Agreement in
accordance with the terms thereof and any applicable notice period provided
therein shall have expired.

	 	(e)	 	Upon termination of the Agreement by Company pursuant to Section 12(d), at the
written request of Company, and subject to Section 12(i) below, Bank shall continue to
operate the Program for up to one hundred and eighty (180) days following receipt of
Company’s written notice of termination, so long as both Parties continue to perform
their respective obligations under the Program during the period contemplated in this
Section 12(e). At the conclusion of such period, Bank shall assign to Company or a
designee of Company upon such terms and conditions as are reasonably agreeable to Bank
all Accounts originated by Bank pursuant to this Agreement, provided, however, that
Company or its designee shall also purchase all outstanding Receivables owned by Bank
in connection with Accounts originated under the Program. If at the conclusion of such
period Company is not able to accept the assignment of the Accounts and has not
identified a designee to accept assignment of the Accounts upon such terms and
conditions as are reasonably agreeable to Bank, Bank may close all Accounts. All costs
associated with closing or transferring Accounts shall be borne by Company.

	 	(f)	 	Except as provided in Section 12(e), Bank shall not be obligated to approve
Applications or establish new Accounts or make any advance on any Account after
termination of this Agreement.

	 	(g)	 	The termination of this Agreement either in part or in whole shall not
discharge any Party from any obligation incurred prior to such termination,
provided that if this Agreement is terminated for any of the events set forth
in subsection 12(c), subsection 12(d)(3), or subsection 12(d)(4), Company shall not be
required to pay any additional Origination Fee. To secure the obligations of Bank to
perform under the Program Documents, Bank hereby grants to Company a security interest
in all Accounts and all Account Agreements. In the event Company validly terminates
this Agreement, after the expiration of any applicable notice and cure periods, Company
may exercise all rights and remedies under the Program Documents and under any
Applicable Law; provided however, that the security interest granted in this
subsection 12(g) may be enforced only in the event that Company validly terminates this
Agreement for one or more of the events set forth in subsection

 

 

	 	 	 	12(d). No termination nor rejection or failure to assume the executor’s obligations
under this Agreement in the bankruptcy or receivership of either Party shall be
deemed to impair or affect the obligations pertaining to any executed obligations,
including, without limitation warranties by either Party pertaining to the
obligations that expressly survive termination of this Agreement.

	 	(h)	 	Except as provided in Section 12(e), upon termination of this Agreement, Bank
shall assign to Company or a designee of Company upon such terms and conditions as are
reasonably agreeable to Bank all Accounts originated by Bank pursuant to this
Agreement, provided, however, that Company or its designee shall also purchase all
outstanding Receivables owned by Bank in connection with Accounts originated under the
Program. If at the conclusion of such period Company is not able to accept the
assignment of the Accounts and has not identified a designee to accept assignment of
the Accounts upon such terms and conditions as are reasonably agreeable to Bank, Bank
may close all Accounts. All costs associated with closing or transferring Accounts
shall be borne by Company.

	 	(i)	 	Bank’s obligation to operate the Program, establish Accounts or make advances
on any Accounts subsequent to a notice of termination or termination of this Agreement
shall in all cases be subject to Applicable Laws and/or regulatory requirements.
Further, immediately upon termination of this Agreement, Company shall discontinue
offering the Program as a purchase payment option for Company’s Merchandise, including
without limitation the removal of all references to the Program from all of the
Company’s websites.

	 	(j)	 	The terms of this Section 12 shall survive the expiration or earlier
termination of this Agreement.

	13.	 	Confidentiality.

	 	(a)	 	Each Party agrees that Confidential Information of the other Party (the
“Disclosing Party”) shall be used by each other Party (the “Restricted Party”) solely
in the performance of its obligations and exercise of its rights pursuant to the
Program Documents. Except as required by Applicable Laws or legal process, the
Restricted Party shall not disclose Confidential Information of the Disclosing Party to
third parties; provided, however, that the Restricted Party may disclose Confidential
Information of a Disclosing Party (i) to the Restricted Party’s Affiliates, agents,
representatives or subcontractors for the sole purpose of fulfilling the Restricted
Party’s obligations under this Agreement (as long as the Restricted Party exercises
commercially reasonable efforts to prohibit any further disclosure by its Affiliates,
agents, representatives or subcontractors), provided that in all events, the Restricted
Party shall be responsible for any breach of the confidentiality obligations hereunder
by any of its Affiliates, agents (other than Company as agent for Bank),
representatives or subcontractors, (ii) to the Restricted Party’s auditors, accountants
and other professional advisors, or to a Regulatory Authority, or (iii) to the
Administrative Agent, other lenders to Bluestem and Bluestem’s other financing sources,
or (iv) to any other third party as

 

 

	 	 	 	mutually agreed by the Parties.

	 	(b)	 	A Party’s Confidential Information shall not include information that:

	 	(1)	 	is generally available to the public;
	 
	 	(2)	 	has become publicly known, without fault on the part of the
Restricted Party, subsequent to the Restricted Party acquiring the
information;
	 
	 	(3)	 	was otherwise known by, or available to, the Restricted Party
prior to April 28, 2008; or
	 
	 	(4)	 	becomes available to the Restricted Party on a
non-confidential basis from a Person, other than a Party to this Agreement,
who is not known by the Restricted Party after reasonable inquiry to be bound
by a confidentiality agreement with the Disclosing Party or otherwise
prohibited from transmitting the information to the Restricted Party.

	 	(c)	 	Upon written request or upon the termination of this Agreement, each Restricted
Party shall return to the Disclosing Party all Confidential Information in its
possession that is in written form, including by way of example, but not limited to,
reports, plans, and manuals; provided, however, that a Restricted Party may maintain in
its possession all such Confidential Information of the Disclosing Party required to be
maintained under Applicable Laws relating to the retention of records for the period of
time required thereunder.

	 	(d)	 	In the event that a Restricted Party is requested or required (by oral
questions, interrogatories, requests for information or documents, subpoena, civil
investigative demand or similar process) to disclose any Confidential Information of
the other Party, the Restricted Party will provide the Disclosing Party with prompt
notice of such request(s) so that the Disclosing Party may seek an appropriate
protective order or other appropriate remedy and/or waive the Restricted Party’s
compliance with the provisions of this Agreement. In the event that the Disclosing
Party does not seek such a protective order or other remedy, or such protective order
or other remedy is not obtained, or the Disclosing Party grants a waiver hereunder, the
Restricted Party may furnish that portion (and only that portion) of the Confidential
Information of the Disclosing Party which the Restricted Party is legally compelled to
disclose and will exercise such efforts to obtain reasonable assurance that
confidential treatment will be accorded any Confidential Information of the Disclosing
Party so furnished as the Restricted Party would exercise in assuring the
confidentiality of any of its own Confidential Information.

	 	(e)	 	The terms of this Section 13 shall survive the expiration or earlier
termination of this Agreement.

	14.	 	Proprietary Material.

 

 

	 	(a)	 	Each Party (“Licensing Party”) hereby provides the other Party (“Licensee”)
with a non-exclusive, non-transferable, revocable limited license to use and reproduce
the Licensing Party’s name, logo, registered trademarks and service marks (“Proprietary
Material”) on the Applications, Account Agreements, marketing materials, and otherwise
in connection with the fulfillment of Licensee’s obligations under this Agreement;
provided, however, that (i) Licensee shall at all times comply with written
instructions provided by Licensing Party regarding the use of its Proprietary Material,
and (ii) Licensee acknowledges that, except as specifically provided in this Agreement,
it will acquire no interest in Licensing Party’s Proprietary Material, including
without limitation, any and all goodwill arising from the Licensee’s use of the
Licensing Party’s Proprietary Material, which shall inure solely to the Licensing
Party. Upon termination of this Agreement, Licensee will cease using Licensing Party’s
Proprietary Material.

	 	(b)	 	No Licensee shall use the Licensing Party’s Proprietary Material for any
purpose other than as set forth in subsection (a) above whatsoever without the prior
written consent, in each instance, of the Licensing Party. Further, no Licensee shall
at any time adopt or use, without the Licensing Party’s prior written consent, any
variation of Licensing Party’s Proprietary Material, including translations, or any
mark likely to be similar to or confusing with any of the Licensing Party’s Proprietary
Material. In the event that Licensing Party consents to any variation of Licensing
Party’s Proprietary Material, the Licensee hereby agrees that Licensing Party shall own
such new mark and shall, at its cost and expense, file and obtain in Licensing Party’s
name all United States and international trademark registrations.

	15.	 	Relationship of Parties. The Parties agree that in performing their responsibilities
pursuant to this Agreement, they are in the position of independent contractors. This
Agreement is not intended to create, nor does it create and shall not be construed to create,
a relationship of partner or joint venturer or any association for profit between Bank and
Company.

	16.	 	Expenses.

	 	(a)	 	Except as set forth herein, each Party shall bear the costs and expenses of
performing its obligations under this Agreement.

	 	(b)	 	Company shall bear all of its expenses in the originating and servicing of the
Accounts. Company shall also pay all costs of obtaining credit reports, performing
initial and ongoing credit and compliance screening, and delivering adverse action
notices.

	 	(c)	 	Company shall pay all wire transfer and ACH costs for transfers by Bank under
the Program. Company shall reimburse Bank for all third party bank fees incurred by
Bank in connection with the performance of this Agreement.

	 	(d)	 	Company shall reimburse Bank for Bank’s reasonable out of pocket expenses
incurred in the performance of on-site reviews of Company’s financial condition,
operations, internal controls and subcontracting arrangements in accordance with

 

 

	 	 	 	Section 18 hereunder; provided, however, all such out of pocket expenses shall be
invoiced by the Bank on a monthly basis and paid for by Company at the Bank’s actual
cost therefore, and shall not include any corporate allocations, administrative
fees, mark-ups imposed by the Bank, or other non-reimbursable expenses of inspection
to be borne by Bank specifically provided in Section 18 hereunder.

	 	(e)	 	On the Effective Date, Company shall pay Bank
[ * ] as a one-time implementation fee, which shall be fully earned as of the
Effective Date and non-refundable.

	 	(f)	 	The Company shall pay such other costs and expenses as are set forth on the
Term Sheet.

	 	(g)	 	Each Party shall be responsible for payment of any federal, state, or local
taxes or assessments associated with the performance of its obligations under this
Agreement and for compliance with all filing, registration and other requirements with
regard thereto.

	 	(h)	 	Within thirty (30) days after receipt of an invoice from Bank, Company shall
reimburse Bank for all of Bank’s closing costs and legal fees incurred in the due
diligence, negotiation and drafting of this Agreement. Company shall be responsible for
all of Bank’s ongoing legal fees associated with the Program.

	17.	 	Examination. Each Party agrees to submit to any examination that may be required by
a Regulatory Authority having jurisdiction over the other Party, during regular business hours
and upon reasonable prior notice, and to otherwise provide reasonable cooperation to the other
Party in responding to such Regulatory Authorities’ inquiries and requests relating to the
Program.

	18.	 	Inspection; Reports. Each Party, upon reasonable prior notice from the other Party,
agrees to submit to an inspection of its books, records, accounts, and facilities relevant to
the Program, from time to time, during regular business hours subject, in the case of Bank, to
the duty of confidentiality it owes to its customers and banking secrecy and confidentiality
requirements otherwise applicable under Applicable Laws. Except as otherwise specifically
provided herein, all expenses of inspection shall be borne by the Party conducting the
inspection. Notwithstanding the obligation of each Party to bear its own expenses of
inspection, in accordance with Section 16(d), Company shall reimburse Bank for reasonable out
of pocket expenses incurred by Bank in the performance of on-site reviews of Company’s
financial condition, operations, internal controls and subcontracting arrangements. Company
shall store all documentation and electronic data related to its performance under this
Agreement consistent with its existing document and data storage and retention practices as of
the date hereof and shall make such documentation and data available during any inspection by
Bank or its designee. From time to time upon Bank’s request, Company shall report to Bank
regarding the performance of its obligations, including the performance of its Account
servicing obligations according to the service level standards (Exhibit O).

	[*]	 	Indicates confidential portions omitted pursuant to a request for
confidential treatment filed separately with the Securities and
Exchange Commission

 

 

	19.	 	Governing Law; Waiver of Jury Trial. This Agreement shall be interpreted and
construed in accordance with the laws of the State of Utah, without giving effect to the
rules, policies, or principles thereof with respect to conflicts of laws. THE PARTIES HEREBY
EXPRESSLY WAIVE ANY RIGHT TO TRIAL BY JURY OF ANY CLAIM, DEMAND, ACTION OR CAUSE OF ACTION
ARISING HEREUNDER.

	20.	 	Severability. Any provision of this Agreement which is deemed invalid, illegal or
unenforceable in any jurisdiction, shall, as to that jurisdiction, be ineffective to the
extent of such invalidity, illegality or unenforceability, without affecting in any way the
remaining portions hereof in such jurisdiction or rendering such provision or any other
provision of this Agreement invalid, illegal, or unenforceable in any other jurisdiction.

	21.	 	Assignment. This Agreement and the rights and obligations created under it shall be
binding upon and inure solely to the benefit of the Parties and their respective successors,
and permitted assigns. Neither Party shall be entitled to assign or transfer any interest
under this Agreement without the prior written consent of the other Party, except that Bank
may assign this Agreement or any of its rights or obligations arising hereunder to the
surviving entity in a merger, sale, acquisition, or consolidation in which it participates. No
assignment under this Section 21 shall relieve Bank or Company of its obligations under this
Agreement. Company may use subcontractors in the performance of its obligations under this
Agreement; provided that Company shall be fully responsible for the acts and omissions of its
subcontractors, including the subcontractors’ compliance with the terms of the Agreement and
all Applicable Laws. Notwithstanding the prohibition on assignment in the second sentence of
this Section 21, Bank hereby acknowledges and consents to (i) the sale, transfer and
assignment by Company of all of its right, title and interest (but excluding all of Company’s
obligations, including, without limitation, Company’s obligations under Section 34 of the
Receivables Sale Agreement) in, to and under the Receivables, the Account Agreements and the
Program Documents, whether now existing or hereafter acquired (the “Assigned Interests”),
pursuant to the Receivables Purchase Agreement (“RPA”), dated as of August 20, 2010 between
Company and Fingerhut Receivables I, LLC (“Fingerhut Receivables”), as the same may be
amended, supplemented or otherwise modified, or refinanced, restated or replaced (with the
same or different financing sources), from time to time in accordance with the terms thereof
upon the prior written notification to Bank, and (ii) in connection with the Credit Agreement
(“Credit Agreement”) dated as of August 20, 2010 by and among Goldman Sachs Bank USA, as
administrative agent (in such capacity, and including any successor thereto, the
“Administrative Agent”), collateral agent (in such capacity, and including any successor
thereto, the “Collateral Agent”), joint lead arranger, joint bookrunner, syndication agent and
documentation agent and J.P. Morgan Securities Inc., as joint lead arranger and joint
bookrunner, as the same may be amended, supplemented or otherwise modified, or refinanced,
restated or replaced (with the same or different financing sources), from time to time in
accordance with the terms thereof, the grant of a security interest by Fingerhut Receivables
in all of its right, title and interest in the Assigned Interests to the Collateral Agent, and
the enforcement of such security interest by the Collateral Agent, in each case pursuant to
the Security Agreement (the “Security Agreement”) dated as of August 20, 2010 between
Collateral Agent and Fingerhut Receivables, as the same may be amended, supplemented or
otherwise modified, or refinanced, restated or replaced (with the same or different financing
sources), from time

 

 

	 	 	to time in accordance with the terms thereof. Bank hereby further acknowledges and consents
to the exercise of the rights, title and interest in the Assigned Interests directly by
Fingerhut Receivables to the extent permitted by the RPA, and by the Collateral Agent to the
extent permitted by the Security Agreement. Notwithstanding the foregoing, in exercising
such rights in the Assigned Interests permitted by the RPA and the Security Agreement,
neither Fingerhut Receivables nor the Collateral Agent shall have any greater right, title
and interest than Company’s right, title and interest in the Assigned Interests, and the
Bank shall have any and all rights and defenses against Fingerhut Receivables and the
Collateral Agent as it would have had against the Company.

	22.	 	Third Party Beneficiaries. Nothing contained herein shall be construed as creating a
third-party beneficiary relationship between either Party and any other Person; provided,
however, (i) Fingerhut Receivables, (ii) the Administrative Agent and (iii) the Collateral
Agent (collectively, the “Third Party Beneficiaries”) shall each be a third party beneficiary
of this Agreement.

	23.	 	Notices. All notices and other communications that are required or may be given in
connection with this Agreement shall be in writing and shall be deemed received (i) on the day
delivered, if delivered by hand; (ii) on the day transmitted, if transmitted by facsimile or
e-mail with receipt confirmed; or (iii) the following Business Day after the date of mailing
to the other Party, if mailed for next-day delivery and delivered by a reputable overnight
courier with package tracing capability, at the following address, or such other address as
either Party shall specify in a notice to the other:

	 	 	 	 	 

	 

	 	To Bank: 	 	WebBank
	 

	 	 	 	Attn: Senior Vice President — Strategic Partnerships
	 

	 	 	 	6440 S. Wasatch Blvd., Suite 300
	 

	 	 	 	Salt Lake City, UT 84121
	 

	 	 	 	Tel. 908-251-5798
	 

	 	 	 	Fax: 801-993-5015
	 

	 	 	 	Email: strategicpartnerships@WebBank.com
	 
	 	 	 	 
	 

	 	With a copy to:
	 	WebBank
	 

	 	 	 	Attn: Compliance Officer
	 

	 	 	 	6440 S. Wasatch Blvd., Suite 300
	 

	 	 	 	Salt Lake City, UT 84121
	 

	 	 	 	Tel. 801-993-5008
	 

	 	 	 	Fax: 801-993-5015
	 

	 	 	 	Email: complianceofficer@WebBank.com
	 

	 	 	 	mailto:Dave.Thwaits@WebBank.com
	 
	 	 	 	 
	 

	 	To Company:
	 	Bluestem Brands, Inc.
	 

	 	 	 	Attn: SVP and Chief Credit Officer
	 

	 	 	 	6509 Flying Cloud Drive
	 

	 	 	 	Eden Prairie, MN 55344
	 

	 	 	 	Tel. (952) 656-3916
	 

	 	 	 	Fax (952) 656-4117

 

 

	 	 	 	 	 

	 

	 	With copy(s) to:
	 	Bluestem Brands, Inc.
	 

	 	 	 	Attn: General Counsel
	 

	 	 	 	6509 Flying Cloud Drive
	 

	 	 	 	Eden Prairie, MN 55344
	 

	 	 	 	Tel. (952) 656-3916
	 

	 	 	 	Fax (952) 656-4117
	 
	 	 	 	 
	 

	 	 	 	Goldman Sachs Bank USA
	 

	 	 	 	Attn: Account Manager
	 

	 	 	 	6011 Connection Drive
	 

	 	 	 	Irving TX 75039
	 

	 	 	 	Telephone: (972) 368-5099
	 

	 	 	 	Facsimile: (972) 368-5000

	24.	 	Amendment and Waiver. This Agreement may be amended only by a written instrument
signed by each of the Parties. The failure of a Party to require the performance of any term
of this Agreement or the waiver by a Party of any default under this Agreement shall not
prevent a subsequent enforcement of such term and shall not be deemed a waiver of any
subsequent breach. All waivers must be in writing and signed by the Party against whom the
waiver is to be enforced.

	25.	 	Entire Agreement. The Program Documents, including exhibits, constitute the entire
agreement between the Parties with respect to the subject matter thereof, and supersede any
prior or contemporaneous negotiations or oral or written agreements with regard to the same
subject matter.

	26.	 	Counterparts. This Agreement may be executed and delivered by the Parties in any
number of counterparts, and by different parties on separate counterparts, each of which
counterpart shall be deemed to be an original and all of which counterparts, taken together,
shall constitute but one and the same instrument.

	27.	 	Interpretation. The Parties acknowledge that each Party and its counsel have
reviewed and revised this Agreement and that the normal rule of construction to the effect
that any ambiguities are to be resolved against the drafting party shall not be employed in
the interpretation of this Agreement or any amendments thereto, and the same shall be
construed neither for nor against either Party, but shall be given a reasonable interpretation
in accordance with the plain meaning of its terms and the intent of the Parties.

	28.	 	Agreement Subject to Applicable Laws. If (a) either Party has been advised by legal
counsel of a change in Applicable Laws or any judicial decision of a court having jurisdiction
over such Party or any interpretation of a Regulatory Authority that, in the view of such
legal counsel, would have a materially adverse effect on the rights or obligations of such
Party under this Agreement or the financial condition of such Party, (b) either Party shall
receive a request of any Regulatory Authority having jurisdiction over such Party, including
any letter or directive of any kind from any such Regulatory Authority, that prohibits or
restricts such Party from carrying out its obligations under this

 

 

	 	 	Agreement, or (c) either Party has been advised by legal counsel that such Party’s or the
other Party’s continued performance under this Agreement would violate Applicable Laws then
the Parties shall meet and consider in good faith any modifications, changes or additions to
the Program or the Program Documents that may be necessary to eliminate such result.
Notwithstanding any other provision of the Program Documents, including Section 12 hereof,
if the Parties are unable to reach agreement regarding such modifications, changes or
additions to the Program or the Program Documents within ten (10) Business Days after the
Parties initially meet, either Party may terminate this Agreement upon five (5) Business
Days’ prior written notice to the other Party. A Party may suspend performance of its
obligations under this Agreement, or require the other Party to suspend its performance of
its obligations under this Agreement, upon providing the other Party advance written notice,
if any event described in subsections 28(a), (b) or (c) above occurs.

	29.	 	Force Majeure. If any Party shall be unable to carry out the whole or any part of
its obligations under this Agreement by reason of a Force Majeure Event, then the performance
of the obligations under this Agreement of such Party as they are affected by such cause shall
be excused during the continuance of the inability so caused, except that should such
inability not be remedied within thirty (30) days after the date of such cause, the Party not
so affected may at any time after the expiration of such thirty (30)-day period, during the
continuance of such inability, terminate this Agreement on giving written notice to the other
Party and without payment of a termination fee or other penalty. To the extent that the Party
not affected by a Force Majeure Event is unable to carry out the whole or any part of its
obligations under this Agreement because a prerequisite obligation of the Party so affected
has not been performed, the Party not affected by a Force Majeure Event also is excused from
such performance during such period. A “Force Majeure Event” as used in this Agreement shall
mean an unanticipated event that is not reasonably within the control of the affected Party or
its subcontractors (including, but not limited to, acts of God, acts of governmental
authorities, strikes, war, riot and any other causes of such nature), and which by exercise of
reasonable due diligence, such affected Party or its subcontractors could not reasonably have
been expected to avoid, overcome or obtain, or cause to be obtained, a commercially reasonable
substitute therefore. No Party shall be relieved of its obligations hereunder if its failure
of performance is due to removable or remediable causes which such Party fails to remove or
remedy using commercially reasonable efforts within a reasonable time period. Either Party
rendered unable to fulfill any of its obligations under this Agreement by reason of a Force
Majeure Event shall give prompt notice of such fact to the other Party, followed by written
confirmation of notice, and shall exercise due diligence to remove such inability with all
reasonable dispatch. Notwithstanding the foregoing, Bank shall have the right to suspend
payments of the Settlement Amounts due to Company (as required under Section 7(a) of the
Revolving Loan Product Program Agreement) during the period commencing with the occurrence of
a Force Majeure Event resulting in Company’s monetary default, including its failure to
maintain the Required Balance in the Collateral Account, and ending when such Force Majeure
Event has been cured.

	30.	 	Jurisdiction; Venue. The Parties consent to the personal jurisdiction and venue of
the federal and state courts in Salt Lake City, Utah for any court action or proceeding. The

 

 

	 	 	terms of this Section 30 shall survive the expiration or earlier termination of this
Agreement.

	31.	 	Insurance. Company agrees to maintain insurance coverages on the terms and
conditions specified in Exhibit H at all times during the term of this Agreement and
to notify Bank promptly of any cancellation or lapse of any such insurance coverage.

	32.	 	Compliance with Applicable Laws; Program Compliance Manual. Company shall comply
with Applicable Laws, the Bank Secrecy Act Policy and the Program Compliance Manual in its
performance of this Agreement, including Application and Account solicitation, Application
processing and preparation of Account Agreements and other Account documents. Except as
required by Applicable Laws, Company may not amend or otherwise modify the Program Compliance
Manual without the prior written consent of Bank, which consent shall not be unreasonably
withheld or delayed. A copy of the Program Compliance Manual provided to the Bank as of the
date hereof is attached hereto as Exhibit I. Without limiting the foregoing, Company
shall:

	 	(a)	 	apply to all Applicants customer identification procedures that comply with
Section 326 of the USA PATRIOT Act of 2001 (“Patriot Act”) and the implementing
regulations applicable to Bank (31 C.F.R. § 103.121);

	 	(b)	 	retain for five (5) years after an Account is purchased from Bank, and deliver
to Bank upon request: (i) the Applicant’s name, address, social security number, and
date of birth obtained pursuant to such customer identification procedures; (ii) a
description of the methods and the results of any measures undertaken to verify the
identity of the Applicant; and (iii) a description of the resolution of any substantive
discrepancy discovered when verifying the identifying information obtained;

	 	(c)	 	screen all Applicants against the Office of Foreign Assets Control list of
Specially Designated Nationals and Blocked Persons, at the time an Applicant requests
an Account from Bank, reject any Applicant whose name appears on such list and
immediately notify Bank thereof, screen all Borrowers against the OFAC list of
Specially Designated Nationals and Blocked Persons on a monthly basis throughout the
Term, immediately notify Bank if any Borrower’s name appears on such list and work with
Bank, the Office of Foreign Assets Control or any other Regulatory Authority to take
such actions as necessary;

	 	(d)	 	monitor, identify and report to Bank any suspicious activity that meets the
thresholds for submitting a Suspicious Activity Report under the Bank Secrecy Act and
the implementing regulations applicable to Bank (31 C.F.R. § 103.18);

	 	(e)	 	implement an anti-money laundering program to assist Bank in its compliance
with Section 352 of the Patriot Act and the implementing regulations applicable to Bank
(31 C.F.R. § 103.120);

	 	(f)	 	in addition to the information retained pursuant to subsection (b) above,
retain the account number identifying a Borrower’s Account for at least one (1) year
after purchasing the Borrower’s Account from Bank;

 

 

	 	(g)	 	upon receipt of a government information request forwarded by Bank to Company,
(i) compare the names, addresses, and social security numbers on such government list
provided by Bank with the names, addresses, and social security numbers of Borrowers
for all Accounts purchased from Bank within the prior twelve (12) months, and (ii)
within one (1) week of receipt of such an information request, deliver to Bank a
certification of completion of such a records search, which shall indicate whether
Company located a name, address, or social security number match and, if so, provide
for any such match: the name of the Borrower, the loan number identifying the
Borrower’s Account, and the Borrower’s social security number, date of birth, address,
or other similar identifying information provided by the Borrower, to assist Bank in
its compliance with Section 314(a) of the Patriot Act and the implementing regulations
applicable to Bank (31 C.F.R. § 103.100); and

	 	(h)	 	provide to Bank electronic copies of the information retained pursuant to
subsections (b) and (f) above as mutually agreed to by the Parties, immediately upon
request.

	 	 	Upon Bank’s request, Company will provide to Bank a certification letter that it is
complying in all material respects with its obligations under this Section 32.

	33.	 	Information Security; Consumer Compliance. In connection with the servicing of the
Accounts, Company shall maintain an information security program that is designed, after
consulting with Bank, to: (i) ensure the security and confidentiality of Applicant or Borrower
information held on behalf of Bank; (ii) protect against any anticipated threats or hazards to
security or integrity of such information held on behalf of Bank; and (iii) protect against
unauthorized access to or use of such information held on behalf of Bank that could result in
substantial harm or inconvenience to any Applicant or Borrower. In addition, Company shall
designate one or more persons and/or committees for purposes of the Program who shall oversee
reviews of Company’s compliance with consumer laws and regulations that may be applicable to
the Program, including without limitation, the Fair Credit Reporting Act, the Equal Credit
Opportunity Act, the Fair Debt Collection Act, the Truth-in-Lending Act and Regulation Z, the
Fair and Accurate Credit Transactions (FACT) Act, and issues related to prescreening. On an
annual basis, Company shall provide to Bank in writing a report of the results of such reviews
and significant issues to be addressed (if any), as well as Company’s resolutions of such
issues (if applicable). Company shall designate one individual, who Company shall make
available to Bank, to respond to any matters regarding compliance with consumer laws and
regulations. At least once annually (which annual period shall commence on the Launch Date),
Company shall have a reputable third party auditor conduct an industry standard information
technology audit, which shall include review of Company’s information security program. Upon
request by Bank, Company shall promptly provide a copy of the audit report.

	34.	 	Intentionally Omitted.

	35.	 	Prohibition on Tie-In Fees. Company shall not directly or indirectly impose or
collect any fees, charges or remuneration relating to the distribution, processing or approval
of an

 

 

	 	 	Application and/or Account, unless such fee, charge or remuneration is set forth in the
Consumer Finance Materials or approved by Bank.

	36.	 	Notice of Consumer Complaints. Each Party shall notify the other Party if it
receives any consumer complaint or it becomes aware of any investigations or proceedings by
any governmental authority and/or better business bureau relating to any aspect of the Program
within five (5) days of receipt of such complaint or upon becoming aware of such investigation
or proceeding, and each Party shall provide the other Party with all related documentation
thereof, subject to any legal prohibitions on disclosure of such investigation or proceeding.
Company shall respond to such consumer complaints within ten (10) days or such other time
periods reasonably established by Bank. In addition, Company shall cooperate in good faith and
provide such assistance, at Bank’s request, to permit Bank to promptly resolve or address any
investigation or proceeding by any governmental authority or other Person with respect to the
Program.

	37.	 	Headings. Captions and headings in this Agreement are for convenience only,
and are not to be deemed part of this Agreement.

	38.	 	Exclusivity. During the term of this Agreement, Company shall exclusively retain
Bank with respect to Applications, Accounts, and Debt Waiver Products solicited, opened,
issued, and serviced in connection with the Gettington Brand, except in the case where Bank
declines to originate a new product/program offered by Company or if Company offers a
VISA/MasterCard or similar product to its customers, and provided that nothing herein shall
prevent Company from engaging a back-up account owner. Notwithstanding the foregoing
sentence, Company will remain subject to and obligated to pay the Minimum Origination Fees set
forth in Section 3 hereof throughout the term of this Agreement.

	39.	 	Subcontractors. Company may use subcontractors in the performance of its obligations
under the terms of this Agreement. Any Tier 1 subcontractor listed on Exhibit J
hereto and performing Company’s obligations under this Agreement is subject to the Bank’s
prior written consent, unless such subcontractor provides similar services for Company as of
the Effective Date and/or is an affiliate of Company. Company may also use those
subcontractors in the performance of its obligations under this Agreement, which are listed as
Tier 2 subcontractors on Exhibit J hereto, and may add or change such subcontractors
subject to prior notification to Bank of any such additions or changes. Further, in addition
to any other rights or remedies available to Bank under this Agreement or by law, Bank may
notify Company of any unacceptable service level issues with respect to any Tier 2
subcontractors, and Company shall promptly correct any such issues or discontinue using the
subject subcontractor. Notwithstanding the foregoing, Company agrees to be fully responsible
for the acts and omissions of all subcontractors, including the subcontractors compliance with
the terms of this Agreement and all applicable laws. Company shall make commercially
reasonable efforts to include provisions in any new agreement with Tier 1 or Tier 2
subcontractor requiring the Tier 1 or Tier 2 subcontractor to allow Bank and any Regulatory
Authority having jurisdiction over Bank to audit, inspect and review their facilities,
personnel, files and records insofar as they relate to the Accounts or the Program. With
respect to existing Tier 1 and Tier 2 subcontractors, Company shall use commercially
reasonable efforts to procure such audit and inspection rights in the event required by Bank

 

 

	 	 	or its Regulatory Authority, and Company shall take those
measures reasonably required to honor the requirement of any
such audit, inspection or review. Any audit, inspection or
review provided hereunder shall be on terms reasonably
acceptable to the applicable subcontractor, including advance
notice, respecting the operating hours and confidentiality
and such other reasonable terms established by the
subcontractor.
	 
	40.	 	Data Security and Disaster Recovery.

	 	(a)	 	Company shall maintain a data security and disaster recovery program and
policies designed to ensure Company’s compliance with all Applicable Laws, which shall
be reviewed and tested internally by Company and a third party mutually agreeable to
Bank and Company. Company shall test its data security and disaster recovery program
at least once annually, which annual period shall commence on the Launch Date. Bank
shall have the right to review, upon request, a current copy of Company’s data security
and disaster recovery program and the results of Company’s tests of such program.
Company shall promptly notify Bank of any material changes to its data security and
disaster recovery program.
	 
	 	(b)	 	Company shall maintain a notification process as required under Applicable Laws
in respect of breaches in data security or unauthorized access to systems related to
the Program and shall provide Bank with notice upon the occurrence of any actual,
suspected or threatened breach of such systems. In any such event the Parties agree
that they will fully cooperate with each other in investigating any such breach or
unauthorized access. With respect to any actual, suspected or threatened breach in
data security or unauthorized access to systems, Company agrees to take action
promptly, at its own expense, to investigate the breach, to identify, mitigate and
remediate the effects of the breach and to implement any other reasonable and
appropriate measures in response to the breach, in each case, as required by Applicable
Laws. Company will also provide Bank with additional information regarding such breach
as necessary to assist Bank in implementing its own information security responses
program and, if applicable, in notifying affected Borrowers. The specifics of any such
notification by Company shall be mutually agreed by the Parties.

	41.	 	Privacy Law Compliance. Subject to Applicable Laws, Bank and Company shall comply
with the privacy policy agreed upon by both Parties with respect to Applicants and Borrowers.
	 
	42.	 	Manner of Payments. Unless the manner of payment is expressly provided herein, all
payments under this Agreement shall be made by either ACH or wire transfer to the bank
accounts designated by the respective Parties. Notwithstanding anything to the contrary
contained herein, neither Party shall fail to make any payment required of it under this
Agreement as a result of a breach or alleged breach by the other Party of any of its
obligations under this Agreement or any other agreement, provided that the making of any
payment hereunder shall not constitute a waiver by the Party making the payment of any rights
it may have under the Program Documents or by law.

 

 

	43.	 	Referrals. Neither Party has agreed to pay any fee or commission to any agent,
broker, finder, or other person for or on account of such person’s services rendered in
connection with this Agreement that would give rise to any valid claim against the other Party
for any commission, finder’s fee or like payment.

	44.	 	Financial Information to be Provided. During the term of this Agreement, Company
agrees to provide Bank with unaudited quarterly financial statements, which shall include, at
a minimum, a balance sheet, income statement, and cash flow statement, in such detail
reasonably acceptable to Bank and certified by the Company’s Treasurer, and audited annual
financial statements, which shall include, at a minimum, a balance sheet, income statement,
and cash flow statement, in such detail reasonably acceptable to Bank and prepared by an
independent certified public accountant in accordance with generally accepted accounting
principles, which shall be provided to Bank no later than the Company provides such financial
statements to its lenders. During the term of this Agreement, Company agrees to provide to
Bank notice of any material change to or Company’s default under the RPA, or material change
to or Fingerhut Receivables’ default under the Credit Agreement.

[SIGNATURE PAGE FOLLOWS]

 

 

     IN WITNESS WHEREOF, the Parties have entered into this Agreement on the date set forth above.

	 	 	 	 	 	 	 	 	 
	WEBBANK	 	BLUESTEM BRANDS, INC.	 	 
	 
	 	 	 	 	 	 	 	 
	By: 

	 	/s/ Kelly M. Barnett
 

Name: Kelly M. Barnett
	 	By:

	 	/s/ Mark P. Wagener
 

Name: Mark P. Wagener
	 	 
	 

	 	Title: Acting President
	 	 
	 	Title: Executive Vice President	 	 

 

 

Schedule 1

Definitions

     All capitalized terms used in this Amended and Restated Revolving Loan Product Program
Agreement and not otherwise defined in this Amended and Restated Revolving Loan Product Program
Agreement or this Schedule 1 shall have the meanings ascribed to those terms in the
Receivables Sale Agreement.

	 	(a)	 	“ACH” means the Automated Clearinghouse.

	 	(b)	 	“Account” means each open-ended revolving consumer credit account
established by Bank pursuant to an Account Agreement for the purpose of financing a
Borrower’s purchase of Merchandise from the Company.

	 	(c)	 	“Account Advance” means an advance by the Bank to a Borrower from an
Account pursuant to the Program.

	 	(d)	 	“Account Agreement” means each agreement between Bank and a Borrower
containing the terms and conditions of an account relationship between Bank and a
Borrower, as may be amended, modified, or otherwise changed from time to time.

	 	(e)	 	“Affiliate” means, with respect to a Party, a Person who directly or
indirectly controls, is controlled by or is under common control with the Party. For
the purpose of this definition, the term “control” (including with correlative
meanings, the terms controlling, controlled by and under common control with) means the
power to direct the management or policies of such Person, directly or indirectly,
through the ownership of fifty percent (50%) or more of a class of securities having
ordinary voting power for the election of directors of such Person.

	 	(f)	 	“Applicable Laws” means all federal, state and local laws,
statutes, regulations and orders applicable to a Party or relating to or
affecting any aspect of the Program including, without limitation, the Accounts, the
Program promotional and marketing materials and the Consumer Finance Materials, all
requirements of any Regulatory Authority having jurisdiction over a Party, as any such
laws, statutes, regulations, orders and requirements may be amended and in effect from
time to time during the term of this Agreement.

	 	(g)	 	“Applicant” means an individual who is a consumer who submits an
Application for an Account to Bank.

	 	(h)	 	“Application” means any request from an Applicant for an Account in the
form required by Bank.

	 	(i)	 	“Approval” means Bank’s consent; provided, however, that the fact that
the Bank has provided such consent shall not mean or otherwise be construed to mean
that: (i) Bank has performed any due diligence with respect to the requested or
required
approval, as applicable; (ii) Bank agrees that the item or information for which

 

 

	 	 	 	Company seeks approval complies with any Applicable Laws; (iii) Bank has assumed
Company’s obligations to comply with all Applicable Laws arising from or related to
any requested or required approval; or (iv) Approval impairs in any way the Bank’s
rights or remedies under the Agreement, including without limitation,
indemnification rights, for the Company’s failure to comply with all Applicable
Laws.

	 	(j)	 	“Bank” shall have the meaning set forth in the introductory paragraph
of this Agreement.

	 	(k)	 	“Bank Indemnified Parties” shall have the meaning set forth in Section
11(b) hereof.

	 	(l)	 	“Borrower” means an Applicant or other Person for whom Bank has
established an Account and/or who is liable, jointly or severally, for amounts owing
with respect to an Account.

	 	(m)	 	“Business Day” means any day, other than (i) a Saturday or Sunday, or
(ii) a day on which banking institutions in the State of Utah or State of Minnesota are authorized or obligated by law or executive order to be closed.

	 	(n)	 	“Claim Notice” shall have the meaning set forth in Section 11(e)
hereof.

	 	(o)	 	“Collateral Account” shall have the meaning set forth in Section 33(a)
of the Receivables Sale Agreement.

	 	(p)	 	“Company Indemnified Parties” shall have the meaning set forth in
Section 11(a) hereof.

	 	(q)	 	“Confidential Information” means the terms and conditions of this
Agreement, and any proprietary information or non-public information of a Party,
including a Party’s proprietary marketing plans and objectives.

	 	(r)	 	“Consumer Finance Materials” shall have the meaning set forth in
Section 4 hereof.

	 	(s)	 	“Credit Policy” means the minimum requirements of income, residency,
employment history, credit history, and/or other such considerations that Bank uses to
approve or deny an Application, establish an Account, and to authorize or decline an
Account Advance or modify any terms of an Account (e.g. a credit line adjustment), as
amended, modified, or otherwise changed from time to time as provided herein.

	 	(t)	 	“Daily Settlement Statement” means the statement prepared by Company on
a Business Day that contains the computation of the Settlement Amount, and all
information necessary for the transfer of Account Advance proceeds to the Settlement
Account and such other information as shall be reasonably requested by Bank and
mutually agreed by the Parties.

 

 

	 	(u)	 	“Disclosing Party” shall have the meaning set forth in Section 13(a)
hereof.

	 	(v)	 	“Effective Date” shall mean July 23, 2009.

	 	(w)	 	“FDIC” means the Federal Deposit Insurance Corporation.

	 	(x)	 	“Force Majeure Event” shall have the meaning set forth in Section 29
hereof.

	 	(y)	 	“Gettington Brand” means the Company’s internet shopping channel,
products and services having the name, logo, design, registered trademarks, or service
marks of or associated with “Gettington.”

	 	(z)	 	“Indemnifiable Claim” shall have the meaning set forth in Section 11(d)
hereof.

	 	(aa)	 	“Insolvent” means the failure to pay debts in the ordinary course of
business, the inability to pay its debts as they come due or the condition whereby the
sum of an entity’s debts is greater than the sum of its assets.

	 	(bb)	 	“Launch Date” means the date that the Bank issues the first Account
under the Program at the direction of Borrower.
	 
	 	(cc)	 	“Licensee” shall have the meaning set forth in Section 14(a) hereof.
	 
	 	(dd)	 	“Licensing Party” shall have the meaning set forth in Section 14(a) hereof.
	 
	 	(ee)	 	“Losses” shall have the meaning set forth in Section 11(a) hereof.
	 
	 	(ff)	 	“Material Agreement” means any agreement: (i) by and between Company
and Corecard Software, Inc. (with respect to its card processing platform); and (ii)
Company and Equifax Information Services, LLC (with respect to its application approval
system Interconnect).
	 
	 	(gg)	 	“Measuring Period” means (i) the period from and including the Launch
Date to but not including the date occurring 12 months thereafter and (ii) each twelve
month period thereafter beginning on an anniversary of the first day of the calendar
month immediately succeeding the Launch Date.
	 
	 	(hh)	 	“Origination Fee” shall have the meaning set forth in Section 3(b) hereof.
	 
	 	(ii)	 	“Party” means either Company or Bank and “Parties” means Company and Bank.
	 
	 	(jj)	 	“Person” means any legal person, including any individual, corporation,
limited liability company, partnership, joint venture, association, joint-stock
company, trust, unincorporated organization, governmental entity, or other entity of
similar nature.
	 
	 	(kk)	 	“Program” means the open-end credit card loan program pursuant to which
Bank will (i) establish Accounts; and (ii) make Account Advances to Borrowers pursuant
to the terms of this Agreement, initially as described in Exhibit A attached hereto.

 

 

	 	(ll)	 	“Program Compliance Manual” means the policies and procedures for the
implementation of the Program by Company, including the policies and procedures for the
solicitation and receipt of Applications, the underwriting of Accounts and processing
of Applications, and the servicing of Accounts.
	 
	 	(mm)	 	“Program Documents” means this Agreement and the Receivables Sale
Agreement.
	 
	 	(nn)	 	“Proprietary Material” shall have the meaning set forth in subsection 14(a)
hereof.
	 
	 	(oo)	 	“Receivable” shall have the meaning assigned to such term in Schedule 1
of the Receivables Sale Agreement.
	 
	 	(pp)	 	“Receivables Sale Agreement” means that certain Amended and Restated
Receivables Sale Agreement, dated as of August 20, 2010, between Bank and Company,
pursuant to which Bank agrees to sell to Company, and Company agrees to purchase from
Bank, the Receivables, as may be amended, supplemented or otherwise modified from time
to time in accordance with the terms thereof.
	 
	 	(qq)	 	“Regulatory Authority” means any federal, state or local regulatory
agency or other governmental agency or authority having jurisdiction over a Party and,
in the case of Bank, shall include, but not be limited to, the Utah Department of
Financial Institutions and the FDIC.
	 
	 	(rr)	 	“Restricted Party” shall have the meaning set forth in Section 13(a) hereof.
	 
	 	(ss)	 	“Settlement Account” means the banking account designated by the
Company to be used for receipt of the applicable Settlement Amount, as initially
identified on Exhibit G attached hereto.
	 
	 	(tt)	 	“Settlement Amount” means the aggregate amount of all Account Advance
proceeds to be disbursed by Bank to Company, as listed on the applicable Daily
Settlement Sheet.

 

 

	Exhibit A General Description of Program The following is an overview of the Program to be
offered by Bank to Company’s customers pursuant to the terms of the Revolving Loan Product Program
Agreement to which this Exhibit A is an exhibit (the “Agreement”). Capitalized terms used in this
Exhibit A without definition shall have the meanings provided in the Agreement. Company is a direct
marketing retailer of Merchandise to consumers primarily through the “Gettington” internet shopping
channel. Applicants may be offered an Account which may be used by Applicant for personal purposes
to purchase Merchandise. The Account shall be a single revolving credit account that supports
multiple payment plans. The Borrower will initially be offered two (2) payment plans as follows:
(1) the “Easy Option” which is twenty-four equal payments with a non-variable annual percentage
rate (“APR”) on the Receivables of 19.90% and (2) the “Fast Option” with his four (4) equal
payments with a non-variable APR of 14.90%. A copy of the form of Account Agreement currently used
in the Program is attached as Exhibit D to the Agreement. Customers wishing to. apply for an
Account via the Internet will complete the Form of Application, which is Exhibit C to the
Agreement. This Form of Application will be located on web pages at www.gettington.com. Applicants
applying for an Account via phone will provide Company’s sales representatives with oral answers to
the application questions set forth on the Form of Application. Once the Applicant’s application is
completed, a FICO Pinnacle score, or other such credit score(s) utilized by Bank at such time, will
be obtained, and a credit determination will be made in accordance with the Bank’s then applicable
Credit Policy, the current version of which is attached as Exhibit B to the Agreement.

 

 

EXHIBIT B

[ * ] Ten pages omitted

[ * ]
indicates confidential portions omitted pursuant to a request for
confidential treatment filed separately with the Securities and
Exchange Commission

1

 

	EXHIBIT C Forms of Application Gettington Credit Account 1) Website Application See subsequent
pages

 

 

	EXHIBIT C— FORM OF APPLICATION (1) . Buy It Mow, Get it Now, Pay Over Time with Gettington Credit
Learn more about oui 3 WAYS TO PAY ? APPLICATION FOR GETTINGTON CREDIT Get Started Here. Taxes’
mma’e Seiine -esf r.afa.iciv Gettington credit options give you more control Entei i’oui
EmVi Address i"_” “ I —iiii ii rat hi p-irnn’ -men) vva-s to pay
foryour 01 am an EXISTING Gettington customer. (J> Ism a HEW Gettington customer. ur ~ pun i
>•-. u -ir ments i ft a quid’er payback.  — - — - l nu Durrre: /ill be p3id in full.
Our !cw non- Enter 10-digit number r MP-FRjfU (Hrtvan, u II oa,le sin finance charges, tooDo you
have a customer I I ,,_, number?1KS¥ ‘- “ > Choose cdrE-vsi i on hem a nsscmb flexibility.
Itspreadsouiihs cost of ;: your purchase cr sr loss — much faster than a typical creditcardpba:K!V
ilhanji-tar le-PR uf 19.90% and payments of 5.5 of the Easy Option balance. or S20.00. (whichever
is greater). /ou’II easily be able to budgehour purchases. Seeccmsarisons to afr.sr credit cards
snjiearr r-or= ;!j’ut-j5”!r-cto credit Credit approval is required forths Geffinoton Credit
Account, issued b;. YebBanh v’isw complete “srros S Conditions of the Getiinotori Credit Account
including important rate, fee and other cost information. y’ou C3n also use our own
majof credit card or debit card to complete your purchase, v mj ii still get the S3me
great brands and deals’ Gettington accepts McstsrCard, Visa. American Express and Discover

 

 

	EXHIBIT CFORM OF APPLICATION (2) Buy it How, Get it Mow, Pay Over Time with Gsttington Credit
Learn more about our 3 WAY S TO PAY v APPLICATION FOR GETTINGTON CREDIT j Persona Information
Applying is Easy . ___ ] Jusifilhn ths information ontiis page. 4,11 fields are required unless
stated .clhr*lsa _ V_F53_h’rigfory_urp_on_hnf_fiT_onn=r_ including Socisf Sscurlty
LasiName i Nuttier re ans= the securer, _n_ prr.=c _< our .ccourtt and trie accurac*
of _ ,, . rfomalJ’jH f Home Address’ . . i ___ ____ IMPORTANT INFORMATION ABOUT
PROCEDURES FOR OPENING : A NEW ACCOUNT =_ j 7a n_p the government _ght*e
funding of terrorism and money laundering I 1 s cttJti. s, Federal (aw requires all Unsocial
institutions to _ _in, verfiV and rscard ; . _ , (fifcimsU.r.thatfd’.flSfiss ___ii
persoruvho opens an .ccount Wfien you open an _e iccoum. we v.fll 33K/out nams
address, date of arrtft and Glhsrinformation thai ,, v.ai aflcw us to identify *_u. HP Code. I
i’oui phone number _s nesd_y;nca_=’.vended to contact rcu. Ffione
Number: J ____ _______ ______ , Consent to Use of Telephone Numbers: Alternate Phone: P
TM . tglj gqjrasstjcons _fUto receiving calls 3nd mess
sges.includingautodi_i_d SocialsS_*,r,,_mH i I
_idpraMrd«<lmas5is.caUs.l«mvVBSanw_s_nston,8rr_ni.. 1 _ . _ Tiarh __c partners, agents
and ottiEfs catting at their request on tfc _ir_enaif. at _ _ _ _ an lat=pr;._n_ num..rs that
vou have provrdsd or may provide in the future Date of Birtti: iojtr n3 .>_,,, *
        ..ndudmg an, calf _lar tel eoh:n e number. Annual Income i sri in applying for tins Acccunt
you agree tnat Wscsant; ma. acwss cur credit r.aar_rc_fp_5 csf evaluates this
aooi:<3iict _n_ mine future a. grovtdedin • out ir’jn( agreement GstSfigiifi 13 committed
tc protecting ;_ privacy and safeguarding/our information leW’Suf Prt.sy 4 ___un>
=li?.

 

 

	EXHIBIT C-FORM OF APPLICATION (3) New Gettington Account Setup Protect Your Account i “ a
sss8ssssHssss6S!®sg \oa’ need a Gfetiinaion.com account m order to access four credit option
I Choose a Password- ,_ _ info,mation j To Urn irrHi this acceiint. your irs&r fisms v/tH be ‘.out
email address I Re-enter your password Select jOiif password Irere L’si s combinstitm of it tiers
mimeei’s and si-mbois j for a minimum of 5 characters Prated joisf account Never shars jour
password with arsons GeteStatement Paperless. Direct. Green. Receive EladrcniC Stsiemer.ts” C yP= C
fi,, ,, . , ,, ,, , . 4’” utcs -/on re approved, estimators can provide jour statements to you tfa
emssl. I IMPORTANT: Review these eS’emeniT&nv a Condincns Pnm esI;:ts.-ne<iT..r;i,, &
Cof.,c>n. I r !i2-,e read sod i-nciersfand tne eSiatement terms an 3 r.ontiiHoriS Gettington
Credit Terms & Conditions For Your Records IRlPORTAf’U: You miiSirei3d&3CceptteGett!fiotGn Credit
Account k-rsiis ami ,-,-. rf-iT —  ,_. ,. , Punt CrsditTerms,&Cfintitt>Qr;s to
reapfor\mirecords. conations before submitting your application. —  You have not yet accepted
the terms & conditions: CticMs read 5 -scceC-toe Credit Account Terms & Conditions’

 

 

	EXHIBIT P Account Documentation 1) Online Consent for Electronic Disclosures/Terms and Conditions
2) eStatement Terms and Conditions 3) Privacy Policies 4) Gettington Credit Account Billing
Statement See subsequent pages

 

 

	EXHIBIT D Online Consent for Electronic Disclosures By consenting to receive information
electronically at our web site, we may provide to you by electronic means information regarding
your WebBank /Gettington Credit Account, including disclosures required by applicable federal or
state law (collectively “Communications”) which may include, but is not limited to, the following:
® Initial Disclosure statement or agreement governing the WebBank/Gettington Credit Account ®
Letters or notices regarding your Credit Account ® WebBank /Gettington Privacy Policy ® Other
federal and state law disclosures, notices and communication in connection with the application
for, the opening of, maintenance of or collection of the Credit Card Account ® SafeLine
disclosures, Debt Cancellation Agreement and other information related to optional Debt Waiver
products you may elect to purchase Communications may be sent to your e-mail address provided to us
by you. Communications may include your name and information about your Credit Account, including
your balance or the due date. Electronic Communications may be disclosed to any party with access
to your Credit Account or e-mail account. All Communications in either electronic or paper format
from us to you will be considered “in writing”. You may not apply online unless you accept these
disclosures and information electronically. By clicking the “Accept” button, you agree to: ®
Receive this information electronically, access and retain any disclosures received. To do this you
will need a desktop or laptop personal computer with a minimum web browser that supports 128 bit
encryption. ® Have ability to receive and read email. ® Receive disclosures electronically and
confirm that you will download or print the disclosures for your records, acknowledge that you can
access information that is provided electronically at this website. Acknowledge that such action
constitutes your signature to the credit application and the Important Terms of your Credit Account
and Disclosure Statement ® Acknowledge that you are providing your consent to receive electronic
communications pursuant to the Electronic Signatures in Global and National Commerce Act and our
intent that this statute applies to the fullest extent possible. Important Notice: You understand
that the information you have elected to receive is confidential in nature. We are not responsible
for unauthorized access by third parties to information and/or communications provided
electronically nor any damages caused by unauthorized access. We are not responsible for delays in
the transmission of any information. We are not responsible for any computer virus or related
problems. If your e-mail address changes, you are required to notify us. You also have the right
to: e Change your preference to receive periodic billing statements (from/to paper) at any time by
logging on to MyAccount at Gettington.com. ® Receive any information provided electronically in
paper form. We may charge a fee for a paper copy. To receive specific information in paper form
contact us at customerservice@Gettington.com. Please provide your name, address, 10 digit customer
number and the last 4 digits of your WebBank/Gettington Account number. You may also write us at
Gettington, 6250 Ridgewood Road, St Cloud, MN 56303.

 

 

	® Withdraw your consent to receive all disclosures electronically. If you choose to do so we will
close your Gettington Credit Account. Please provide your name, address, e-mail address, 10 digit
customer number and the last 4 digits of your WebBank/Gettington Account number. You may also write
us at Gettington, 6250 Ridgewood Road, St Cloud, MN 56303. To notify us if your e-mail address
changes, contact us at customerservice@Gettington.com. Please provide your name, address, current
e-mail address, new e-mail address, 10 digit customer number and the last 4 digits of your
WebBank/Gettington Account number. You may also write us at Gettington, 6250 Ridgewood Road, St
Cloud, MN 56303. WebBank Gettington Credit Account Key Credit Terms I ‘i1’. i.i !x ‘I, > .n1
|, , \ , , 19.90% Easy Option APR. Annual Percentage Rate (APR) for Purchases 14.90% Fast
Option APR. How to Avoid Paying Your due date is at least 24 days after the close of each billing
cycle. We will not charge Interest you interest on purchases if you pay your entire balance by the
due date each month. Minimum Interest Charge If you are charged interest, the charge will be no
less than $0.50 To learn more about factors to consider when applying for or using a credit card,
visit the website of the Federal Reserve Board at For Credit Card Tips from the Federal Reserve
Board http://www.federalreserve.gov/creditcard t i Penalty Fees a Late Payment: Up to $30.00
<• Returned Payment: Up to $30.00 How We Will Calculate Your Balance: We use a method called
average daily balance including new purchases. See below for more details. Billing Rights:
Information on your rights to dispute transactions and how to exercise those rights is provided
below.

 

 

	WebBank Gettington Credit Account Agreement This is the Agreement which covers your credit account
(called your “Account”) with WebBank for purchases you make with Gettington. You can use your
Account to purchase goods or services from Gettington or any merchant authorized to accept your
Account, and to pay for goods and services offered in connection with your Account. You may only
use your Account for personal, family, and household purposes. You and WebBank will be bound by
this Agreement from the first time a transaction is posted to your Account. In this Agreement, and
in your monthly statements (“Statements”), the words “you” and “your” refer to all persons named on
the credit account we issue or who have signed application or acceptance forms, and the words “we”,
“us” and “our” refer to WebBank. Your Promise to Pay. You promise to pay for (a) credit extended by
WebBank to you or anyone you allow to use your Account; (b) interest charges, late fees, and all
other charges provided in this Agreement or that you (or anyone you allow to use your Account)
agree to pay; and (c) collection costs and attorneys’ fees as permitted by applicable law if your
Account should go into default. If your Account is a joint Account, all joint Account holders
promise to pay and be jointly and individually responsible for all amounts due under this
Agreement. Available Credit. We will assign you a credit limit, and we will indicate your current
credit limit on each Statement. You agree not to exceed the credit limit that we establish for you.
If you request a transaction that would exceed the credit limit, we may decline it or we may allow
the transaction without increasing your credit limit. You will be obligated to pay any amount in
excess of your credit limit in accordance with the terms of this Agreement. We may increase or
reduce your credit limit, or suspend or terminate your Account, at any time with or without cause.
We will provide notice to you to the extent required by applicable law. Statements. We will send
you a Statement covering each billing cycle in which you have a balance [including deferred
balances, if applicable), or if required by law. Billing cycles are approximately one month long.
Each Statement will reflect: (a) the total amount you owed on the first day of your billing cycle
(called the “previous balance”), which will include any deferred balance (see below under the
heading “Deferral Periods”); (b) payments, credits, purchases and interest charges, and all other
charges made to your Account during the billing cycle; (c) the total amount you owed at the end of
the billing cycle (called “new balance”); (d) the minimum payment you must make (called the
“minimum payment”); and (e) the date by which the minimum payment must be paid to avoid a late
charge. Account Plans. Your Account offers you two payment plans for purchases: the Easy Option
standard plan and the Fast Option promotional plan. Each time you make a purchase, you will choose
the plan to which your purchase should be added. Your minimum payment amount and your interest
charges are different for the two plans. Payments. Each month, your minimum payment is due by the
date set forth on the Statement, which will be at least 24 days from the Statement date. Your
payment due date will always be the same date each month. You may pay more than the minimum
payment, up to the entire new balance, at any time. Calculating your minimum payment. Your minimum
payment each month will be the combined total of your Easy Option minimum payment amount and the
Fast Option minimum payment amount, plus any amount that is past due.

 

 

	Easy Option. Your Easy Option minimum payment amount is determined by the purchases and balances on
the Easy Option plan. When you make a purchase using the Easy Option plan, if you do not already
have an outstanding Easy Option plan balance, then your Easy Option minimum payment amount will be
equal to 5.5% of the original purchase price or $20.00, whichever is greater at the time of
purchase. This minimum payment amount will remain fixed until any one of the following events
occurs: (a) any return is posted to your Easy Option plan; (b) a new purchase is added to your Easy
Option plan. When any of these events occurs, we will recalculate the Easy Option minimum payment
amount to be equal to 5.5% of the Easy Option balance or $20.00, whichever is greater at the time
of our recalculation. When your payments reduce your Easy Option balance to $0, then the Easy
Option minimum payment due will be equal to $0. Fast Option. When you make a purchase using the
Fast Option plan, we will tell you the minimum payment for that purchase, which is calculated to
allow you to pay for the purchase and related interest charges by making four equal monthly
payments. If you make late payments or pay less than the required minimum payment, then you may be
required to make additional payments for your Fast Option purchases. Because each purchase you make
on the Fast Option plan has a separately calculated minimum payment, your total Fast Option minimum
payment due is equal to the sum of the minimum payments for each of your purchases made using the
Fast Option plan. After the first four payments for a purchase, the minimum payment for that
purchase will be equal to any unpaid amount of that purchase and any interest charges on that
purchase. If your total new balance is equal to, or no more than $5.00 greater than, the amount
that we calculate for your minimum payment, then your minimum payment will be equal to your total
new balance. Payment Instructions. All payments made by mail must be made by check or money order,
following the instructions in this Agreement and on your Statement. You agree that we may return
any payment you make, without applying the payment to your Account and without presentment or
protest, for reasons including, but not limited to, that the check or money order: (1) is not drawn
on the U.S. Post Office or a financial institution located in the United States; (2) is missing a
signature; (3) is drawn with different numeric and written amounts; (4) contains a restrictive
endorsement; (5) is post-dated; (6) is not payable to WebBank or its assigns; or (7) is not payable
in U.S. dollars. If we accept a check payment made in U.S. dollars and drawn on a financial
institution not located in the United States, you agree to pay any bank collection fees we incur.
We can accept late or partial payments, or checks or money orders marked “Payment in Full” or
otherwise restrictively endorsed, without losing any of our rights under this Agreement. All
payments under this Agreement must be received at the address specified on your billing statement.
Payments may also be made electronically on the web or phone, by ACH payment from a checking or
savings account. However, you may not make a payment using any credit card issued by WebBank. We
may charge a processing fee for payments made, when made with the assistance of a service
representative of the company for an expedited payment posted on the same day. The fee will be
disclosed at the time you request to make the payment. How We Figure Periodic Interest Charges. We
figure your total periodic interest charges each month by adding together the interest charges
applicable to your Easy Option plan and the interest charges applicable to your Fast Option plan.
We will also add any deferred interest charges in connection with deferred interest promotions, if
applicable. If the total periodic interest charges for a month are les
s than $0.50 then we charge a
minimum periodic interest charge of $0.50 which we will apply to the applicable balance.

 

 

	Determining the Interest Charge on your Easy Option Plan and your Fast Option Plan. To determine
the amount of interest charges applicable to each of the Easy Option plan and the Fast Option plan,
we multiply the Average Daily Balance for each plan times the monthly periodic rate for that plan.
Average Daily Balance. To get the Average Daily Balance for each of the Easy Option and Fast Option
plans, we take the beginning balance of that plan of your Account each day, add any new purchases
on the plan that day, and subtract any payments or credits we apply to the plan that day. We add
interest charges to each feature on a monthly basis. We add other charges and fees, such as late
fees, to the Easy Option plan on the day that such charges or fees are posted to the Account. If
your Account has an overall credit balance, we treat this as a $0 balance. This gives us the daily
balance for each plan. Then we add up all the daily balances for each plan for each day in the
billing cycle and divide each total by the number of days in the billing cycle. This gives us the
Average Daily Balance for each plan. Monthly Periodic Rate. We determine the monthly periodic rate
as follows: ® For your Easy Option plan, an Annual Percentage Rate (or APR) of 19.90%
(corresponding monthly periodic rate 1.658%) applies to your Easy Option Plan balances and
purchases during the Easy Option Period. This is a non-variable rate. ® For your Fast Option plan,
an Annual Percentage Rate (or APR) of 14.90% (corresponding monthly periodic rate 1.242%) applies
to each purchase during the Fast Option Period. This is a non-variable rate. The amount of periodic
interest charges and APRs are subject to change. See below under the heading “Change of Terms
(including Interest Charges).” When interest charges begin to accrue. Interest charges begin to
accrue on each purchase on the date of the purchase. However, if you paid the new balance on your
previous Statement by the payment due date shown on that statement, then: (1) if you pay the new
balance on your current billing statement by the payment due date shown, we impose no interest
charges on purchases during the current billing cycle, and (2) if you make a payment by the payment
due date shown on your current statement that is less than the new balance, we will credit that
payment as of the first day in your current billing cycle. In addition, if your previous Statement
reflected a new balance and you did not pay that new balance in full by the payment due date on
that previous statement, then we will not impose interest charges on any purchases during the
current billing cycle if you pay the new balance shown on your current Statement by the payment due
date reflected on that current Statement. Deferral Periods. From time to time, we may offer you the
opportunity to enter into promotions. Terms of these promotions will be provided in connection with
any offers. Late Fees. Late fees will be equal to your minimum payment due with a maximum amount of
up to $25.00 for the first time offense and will increase to a maximum amount of $30.00 if you have
not made your payment by the due date in each of your next 6 billing cycles. The late fee will
never be greater than your minimum payment due to which the late fee relates. Returned Payment
Fees. Returned payment fees will be equal to your minimum payment with a maximum amount of up to
$25.00 for the first time offense and will increase to a maximum amount of $30.00 if you have any
returned payments in your next 6 billing cycles. The returned payment fee will never be greater
than your most recent minimum payment due.

 

 

	Application of Payments. Each payment you send to us will be applied to your Account in a manner
consistent with applicable law. Generally, we will apply your payment first to satisfy all minimum
payments due for your Easy Option and Fast Option plans. Change of Terms (including Interest
Charges). Subject to applicable law, we may change or terminate any term of this Agreement or add
new terms at any time, including, without limitation, adding or increasing fees, increasing your
minimum payment and increasing the rate or amount of interest charges or changing the method of
computing the balance upon which interest charges are assessed. Prior written notice will be
provided to you when required by applicable law. Changes may apply to new and outstanding balances.
Default. You will be in default under this Agreement if: (a) you fail to make at least the minimum
payment by the Payment Due Date specified on your Statement; (b) you violate any other provision of
this Agreement; (c) you die; (d)you become the subject of bankruptcy or insolvency proceedings;
(e)you or any part of your property becomes the object of attachment, foreclosure, repossession,
lien, judgment, or garnishment proceedings; (f) you fail to provide to us any information we
reasonably deem necessary; (g) you supply us with misleading, false, incomplete or incorrect
information; (h) we receive information indicating that you are unable to perform the terms and
conditions of this Agreement; (i)you move out of the United States; or (j) you use your Account in
an unlawful manner. Upon default, we have the right to require you to pay your entire Account
balance (including all deferred purchases and all accrued but unpaid charges) immediately, and to
sue you for what you owe. You will pay our court costs, reasonable attorneys’ fees and other
collection costs related to the default to the extent permitted by applicable law. Following any
default, any balances outstanding under this Agreement will continue to accrue interest charges
until paid in full and will be subject to all the terms and conditions of this Agreement, except
that we will apply your payments first to attorneys’ fees and other court costs, and then in the
order set forth in the Application of Payments section. Closing Your Account. We can close your
Account at any time. You can cancel or close your Account at any time by writing to us at WebBank,
Gettington Credit Account, P.O. Box 1500, St Cloud, MN 56395-1500. If we have issued you a card
with your Account number, you must cut it in half and return it to us. You may not use your Account
for any purchases after you cancel or close your Account. If you do not pay us in full when you
cancel, your outstanding balances will continue to accrue interest charges and other charges, and
will be subject to the terms and conditions of this Agreement. Liability for Unauthorized Use/ Lost
or Stolen Account Numbers. If you notice the loss or theft of your credit account number or a
possible unauthorized use of your card, you should write to us immediately at WebBank, Gettington
Credit Account, P.O. Box 1500, St Cloud, MN 56395-1500, or call as at 1-866-688-1091. You will not
be liable for any unauthorized use that occurs after you notify us. You may, however, be liable for
unauthorized use that occurs before you notify us. In any case, your liability will not exceed $50.
However, unauthorized use does not include use by a person whom you have given the credit account
number to or authority to use the Account, and you will be liable for all use by such a user. To
terminate this authority you must send us notice in writing. Change of Name, Address, Telephone
Number or Employment. Notify us immediately of any change in your name, mailing address, telephone
number or place of employment. Send changes to: WebBank, Gettington Credit Account, P.O. Box 1500,
St Cloud, MN 56395-1500. Consent to Use of Telephone Numbers
.. You expressly consent to receiving
calls and messages, including autodialed and prerecorded message calls, from WebBank, Gettington,
their affiliates, marketing partners, agents and others

 

 

	calling at their request or on their behalf, at any telephone numbers that you have provided or may
provide in the future (including any cellular telephone numbers). Assignment of Account. We may
sell, assign or transfer your Account or any portion thereof without notice to you. You may not
sell, assign or transfer your Account. Reporting and Monitoring. We may report information about
your Account to credit bureaus. Late payments, missed payments, or other defaults on your Account
may be reflected in your credit report. You agree that any government agency may release your
residence address to us, should it become necessary to locate you. You agree that we may record
your calls, and that our supervisory personnel may listen to telephone calls between you and our
representatives in order to evaluate the quality of our service to you and other cardholders.
Updated Financial and Other Information. Upon request, you agree to promptly give us accurate
financial and other information about yourself. We may obtain information about you from credit
bureaus or other third parties at any time. Governing Law/Enforceability. This Agreement will be
governed by Federal Law, and to the extent State law applies, by the law of Utah, whether or not
you live in Utah and whether or not this Account is used outside of Utah. If any provision of this
Agreement is determined to be void or unenforceable under any applicable law, rule or regulation,
all other provisions of this Agreement will remain enforceable (except as specifically addressed in
the Arbitration provision). Our failure to exercise any of our rights under this Agreement will not
be deemed to waive our rights to exercise such rights in the future. This Agreement is a final
expression of the agreement between you and us and this Agreement may not be contradicted by
evidence of any alleged oral agreement. Arbitration. Please review this provision carefully. It
provides that any dispute may be resolved by binding arbitration. Arbitration replaces the right to
go to court and the right to have a jury decide a dispute. Under this provision, your rights may be
substantially limited in the event of a dispute. You may opt out of this Arbitration provision by
following the instructions below. By accepting this Agreement, unless you opt out by following the
instructions below, you agree that either you or we, at our sole discretion, can choose to have any
dispute arising out of or relating to this Agreement or our relationship resolved by binding
arbitration. If arbitration is chosen by any party, neither you nor we will have the right to
litigate that dispute in court or to have a jury trial on that dispute. Pre-arbitration discovery
will be permitted only as allowed by the arbitration rules. In addition, you will not have the
right to participate as a representative or member of any class of claimants pertaining to any
dispute subject to arbitration. The arbitrator’s decision will generally be final and binding.
Other rights that you would have if you went to court may also not be available in arbitration. It
is important that you read the entire Arbitration provision carefully before accepting the terms of
this Agreement. For purposes of this Arbitration provision, “dispute” shall be construed as broadly
as possible, and shall include any claim, dispute or controversy (whether in contract, regulatory,
tort or otherwise, whether pre-existing, present or future and including constitutional, statutory,
common law, intentional tort and equitable claims) arising from or relating to this Agreement, the
credit offered or provided to you, or the goods or services you purchase; the actions of yourself,
us, or third parties; or the validity of this Agreement or this Arbitration provision. It includes
disputes brought as counterclaims, cross claims, or third party claims. A party that has brought a
dispute in a court may elect to arbitrate any other dispute that may be raised
in that litigation.
Disputes brought as part of a class action or other representative basis are subject to arbitration
on an individual (non-class, non-representative) basis. In this Arbitration provision, the words
“we,” “us,” and “our” shall include WebBank and any assignees of any of

 

 

	WebBank’s rights, any merchant from which you purchased goods or services using your Account, as
well as their respective affiliates, servicers, employees, agents, and further assigns. Any
arbitration under this Arbitration provision shall be administered by the American Arbitration
Association (“AAA”) under the rules applicable to the resolution of consumer disputes in effect
when the dispute is filed. The arbitrator shall have no authority to hear any disputes on a class
action or representative basis. Neither you nor we may consolidate or join the disputes of other
persons who may have similar disputes into a single arbitration, other than the disputes of or
against joint account holders. You may obtain rules and forms by calling the AAA at 1-800-778-7879
or visiting www.adr.org. Any arbitration hearing that you attend will take place in the Federal
judicial district where you reside. We will not elect arbitration of any dispute that is filed as
an individual matter by you in a small claims or similar court, so long as the dispute is pending
on an individual basis in such court. A single, neutral arbitrator will decide any disputes. The
arbitrator must be either a retired or former judge or a lawyer with no less than 10 years’
experience, selected in accordance with the AAA’s rules. The arbitrator will apply applicable
substantive law consistent with the FAA and applicable statutes of limitations, will honor claims
of privilege under applicable law, and will have the power to award to a party any damages or other
relief provided under applicable law. Any party may choose to have a hearing, and may choose to be
represented by counsel. The arbitrator will issue an award in writing and, upon request, will
provide a written explanation for the award. Judgment upon the award rendered by the arbitrator may
be entered in any court having jurisdiction. The party initiating an arbitration must pay the AAA’s
initial filing fee, although you can ask the AAA to waive the filing fee and we will consider your
request that we pay the filing fee on your behalf. We will pay any subsequent administration fees
imposed by the AAA, and we will pay the arbitrator’s fee for up to one day of hearings. All other
fees will be allocated as provided by the AAA’s rules and applicable law. If you prevail in
arbitration, we will reimburse you any fees paid to the AAA. However, even if we prevail, we will
not seek reimbursement from you of any fees we paid to the AAA unless the arbitrator determines
that your dispute was brought in bad faith. Each party shall bear its own costs of attorneys,
experts, and witness fees, regardless of which party prevails in the arbitration. However, if
applicable substantive law gives you the right to seek reimbursement of attorneys’ fees or other
fees or costs, then that right shall also apply in the arbitration. You have the right to opt out
of this Arbitration provision, but you may only do so in the first 30 days after the first
transaction is posted to your Account. In order to opt out, you must write us at WebBank/
Gettington Arbitration, P.O. Box 1500, St Cloud, MN 56395-1500. You must inform us of your decision
to opt out, and sign the notice. This Arbitration provision shall survive repayment of your
extension of credit and termination of your Account. This Arbitration provision is made in
connection with interstate commerce, and shall be governed by the Federal Arbitration Act, 9 USC
Sections 1 through 16. If any part of this Arbitration provision is determined to be void or
unenforceable, then this entire Arbitration provision shall be considered null and void; however,
it shall not affect the validity of the rest of this Agreement. Credit Bureau Disputes. If you
believe we inaccurately reported credit history information about you or your Account to a credit
reporting agency, call us at 1-866-688-1091 or write to us at: Credit Bureau Reporti
ng Services,
P.O. Box 6250 Ridgewood Road, St Cloud, MN 56303. Please include a copy of the credit report
reflecting the information that you believe is inaccurate. Ohio Residents: The Ohio laws against
discrimination require that all creditors make credit equally available to all creditworthy
customers, and that credit reporting agencies maintain separate credit histories on each individual
upon request. The Ohio Civil Rights Commission administers compliance with this law.

 

 

	Married Wisconsin Residents: No provision of any marital property agreement, unilateral agreement,
or court decree under Wisconsin’s Marital Property Act will adversely affect a creditor’s interest
unless prior to the time of credit is granted, the creditor is furnished a copy of that agreement
or decree or is given complete information about the agreement or decree. All accounts, including
New York/Rhode Island/Vermont Residents: You agree to give WebBank permission to access your credit
report in connection with any transaction, or extension of credit, and on an ongoing basis, for the
purpose of reviewing your Account, adjusting the credit limit on your Account, taking collection
action on your Account, or for any other legitimate purposes associated with your Account. Upon
your request, you will be informed of whether or not a consumer credit report was ordered, and if
it was, you will be given the name and address of the consumer reporting agency that furnished the
report. New York residents may contact the New York State Banking Department: 1-800-518-8866. All
accounts, including California and Utah Residents As required by law, you are hereby notified that
a negative credit report reflecting on your credit record may be submitted to a credit reporting
agency if you fail to fulfill the terms of your credit obligations. Texas Residents: To contact us
about your account call 1-866-688-1091. This contract is subject in whole or in part to Texas law
which is enforced by the Consumer Credit Commissioner, 2601 North Lamar Boulevard, Austin, Texas
78705-4207. Phone (800) 538-1579; www.occc.state.tx.us. Contact the Commissioner relative to any
inquires or complaints. End of Terms

 

 

	YOUR BILLING RIGHTS — KEEP THIS DOCUMENT FOR FUTURE USE This notice tells you about your rights and
our responsibilities under the Fair Credit Billing Act. WHAT TO DO IF YOU THINK YOU FIND A MISTAKE
ON YOUR STATEMENT If you think there is an error on your statement, write to us at: Gettington
Account Services, P.O. Box 1500, St Cloud, MN 56395-1500 In your letter, give us the following
information ® Account Information: Your name and Gettington Credit Account number ® Dollar Amount:
The dollar amount of the suspected error ® Description of Problem: If you think there is an error
on your bill, describe what you believe is wrong and why you believe it is a mistake. You must
contact us within 60 days after the error appeared on your statement. You must notify us of any
potential errors in writing. You may call us, but if you do we are not required to investigate any
potential errors and you may have to pay the amount in question. WHAT WILL HAPPEN AFTER WE RECEIVE
YOUR LETTER When we receive your letter, we must do two things: Within 30 days of receiving your
letter, we must tell you that we received your letter. We will also tell you if we have already
corrected the error. Within 90 days of receiving your letter, we must either correct the error or
explain to you why we believe the bill is correct. While we investigate whether or not there has
been an error, the following are true: ® We cannot try to collect the amount in question, or report
you as delinquent on that amount. ® The charge in question may remain on your statement, and we may
continue to charge you interest on that amount. While you do not have to pay the amount in
question, you are responsible for the remainder of your balance. We can apply any unpaid amount
against your credit limit. After we finish our investigation, one of two things will happen: ® If
we made a mistake: You will not have to pay the amount in question or any interest or other fees
related to that amount. If we do not believe that there was a mistake: You will have to pay the
amount in question, along with applicable interest and fees. We will send you a statement of the
amount you owe and the date payment is due. We may then report you as delinquent if you do not pay
the amount we think you owe. If you receive our explanation but still believe your bill is wrong,
you must write to us within 10 days telling us that you still refuse to pay. If you do so, we
cannot report you as delinquent without also reporting that you are questioning the bill. We must
tell you the name of anyone to whom we reported you as delinquent, and we must let those
organizations know when the matter has been settled between us. If we do not follow all of these
rules, you do not have to pay the first $50 of the amount you question even if your bill is
correct.

 

 

	YOUR RIGHTS IF YOU ARE DISSATISFIED WITH YOUR CREDIT CARD PURCHASES If you are dissatisfied with
the goods or services that you have purchased with your credit card, and you have tried in good
faith to correct the problem with the merchant, you may have the right not to pay the remaining
amount due on the purchase. To use this right, all of the following must be true: The purchase must
have been made in your home State or within 100 miles of your current mailing address, and the
purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase
was based on an advertisement we mailed to you, or if we own the company that sold you the goods or
services.) You must have used your credit card for the purchase. You must have not yet have fully
paid for the purchase. If all of the criteria above are met and you are still dissatisfied with the
purchase, contact us in writing at: Gettington Account Services, P.O. Box 1500, St Cloud, MN
56395-1500. While we investigate, the same rules apply to the disputed amount as discussed above.
After we finish our investigation, we will tell you our decision. At that point, if we think you
owe an amount and you do not pay we may report you as delinquent.

 

 

	EXHIBIT D eStatement Terms & Conditions By electing to receive online E Statements, you agree to
receive and access your monthly periodic billing statement electronically. You will receive an
e-mail from Gettington notifying you when your current Gettington Statement is available for
viewing and printing at Gettington.com/My Account. To view your Gettington billing statement you
may either click on the link in the e-mail notification or login to Gettington.com/IV1y Account to
access, view and print your E statement. Your initial statement will be delivered both
electronically and by printed mail. After your initial statement, if you have opted in to
electronic statements you will receive an electronic notification your statement is available
online, however, you will not receive a paper statement. If your account is delinquent at the time
of billing you will receive a paper statement in the mail. Once your account has become current,
you will begin to receive E statements only. If the e-mail address you have provided to us is not
deliverable, you will receive paper statements until the time you provide us a new valid e-mail
address. Once you have provided a new e-mail address, you will begin to receive E statements only.
You will continue to receive E statements other than the two situations described above. If you
wish to change your preference to not receive E Statements and instead to receive paper statements,
you must login to Gettington/MyAccount to change your preference from E Statement Delivery to Paper
Statements. You may opt to change your preference at anytime.

 

 

	EXHIBIT D GETTINGT0N.COM ONLINE PRIVACY POLICY Effective Date: August 1, 2009 Welcome to
Gettington.com (this “Site”). Gettington (“we,” “us,” “our,” and “Gettington”) cares about your
privacy. We value your trust and will work hard to earn and keep it. As part of our commitment to
your privacy, Gettington adheres to the guidelines and practices of the Direct Marketing
Association’s “Privacy Promise to American Consumers.” We have agreed to provide you with notice of
how to opt out of having your personal information shared with other direct marketers, honor your
requests not to share your personal information with other direct marketers, and honor your
requests not to receive mail, telephone, email or other solicitations from Gettington or our
marketing partners. Scope of This Privacy Policy This Online Privacy Policy (this “Privacy Policy”)
covers all of the “personal information” we collect through this Site, except the information you
provide when you apply for a Gettington Credit Account. The personal information you provide when
you apply for a Gettington Credit Account is collected on behalf of WebBank and is covered by
WebBank’s privacy policy. For more information, click here. What is Personal Information? “Personal
Information” is information that identifies you personally, either alone or in combination with
other information available to us. Examples of personal information include your name, address,
email address, credit card information, and the information you provide when you make a purchase.
Your Consent PLEASE TAKE A FEW MINUTES TO REVIEW THIS PRIVACY POLICY. BY ACCESSING OR USING THIS
SITE YOU ARE CONSENTING TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS SET
FORTH IN THIS PRIVACY POLICY. If you do not consent to the collection, use and disclosure of your
personal information as set forth in this privacy policy, please do not use this site. This Privacy
Policy is Part of Our Terms of Use This Privacy Policy is incorporated by reference and is part of
the Gettington Terms of Use (“Terms of Use”) governing your use of this Site. Our Terms of Use
contain the terms on which you may purchase products and services through this Site. Please take a
few minutes to review our Terms of Use, if you have not already done so. You may access the current
version of the Terms of Use at any time by clicking on the link marked “Terms of Use” at the bottom
of each page of this Site. This Privacy Policy May Change We reserve the right to update or modify
this Privacy Policy, at any time and without prior notice, by posting the revised version of this
Privacy Policy on this Site. These changes will only apply to personal information we collect after
we have posted the revised Privacy Policy. Your use of this Site following any such change
constitutes your agreement that all personal information collected from or about you through this
Site after the revised Privacy Policy is posted will be subject to the terms of the revised Privacy
Policy. For this reason, it is important to review this

 

 

	Privacy Policy regularly. If we modify this Privacy Policy, we will provide a notice at the top of
this Privacy Policy for at least 30 days after the new effective date. You may access the current
version of this Privacy Policy at any time by clicking on the link marked “Privacy and Security” at
the bottom of each page of this Site. For your convenience, we post the effective date of this
Privacy Policy at the top of this page, so that you can see at a glance whether this Privacy Policy
has changed since your last visit. Privacy Notices This Privacy Policy may be supplemented or
amended from time to time by “privacy notices” posted on this Site. Generally, privacy notices
provide details about the personal information we collect on particular pages or particular areas
of this site, why we need that information, and choices you may have about the ways we use that
information. Our privacy notices are part of this Privacy Policy. Agreements Governing Specific
Features and Password-Protected Areas of This Site This Privacy Policy may be supplemented or
amended by special terms and conditions governing specific features or password-protected areas of
this Site. When you sign up to use a special feature or password-protected area, you may be asked
to agree to special terms governing your use of the special feature or password-protected area. In
such cases, you will be asked to expressly consent to the special terms, for example, by checking a
box or clicking on a button marked “I agree.” This type of agreement is known as a “click-through”
agreement. If any of the terms of the click-through agreement are different than the terms of this
Privacy Policy, the terms of the click-through agreement will supplement or amend this Privacy
Policy, but only with respect to the matters governed by the “click-through agreement.” Separate
Privacy Policies Governing Gettington Credit Accounts All Account Holders. Please be aware that the
personal information you provide when you apply for a Gettington Credit Account is collected for
WebBank, the initial creditor, and is not covered by this Privacy Policy. If you apply and are
approved for a Gettington Credit Account, we will provide you with a separate copy of the WebBank
privacy notice describing how WebBank collects, uses, shares and protects the personal information
collected in connection with your Gettington Credit Account. To review WebBank’s current privacy
notice, click here. If your Gettington Credit Account is approved, Gettington will acquire and
service your account. We will provide you with a separate notice (our “Gettington Credit Account
Financial Disclosure Statement”) describing how we collect, use, share and protect the personal
information we collect in connection with your Gettington Credit Account (your “Credit Account
Information”). Your Credit Account Information may include your name and contact information,
information about your credit history and credit scores; and information about your account
balances and payment history. Our Gettington Credit Account Financial Disclosure Statement also
describes the choices you have about the ways we use and share the personal information we collect
in connection with your Gettington Credit Account. If any of the terms of the Gettington Credit
Account Financial Disclosure Statement are different than the terms of this Privacy Policy, the
terms of the Gettington Credit Account Financial Disclosure Statement will supplement or amend this
Privacy Policy, but only with respect to the personal information we collect in connection with
your Credit Account Information. To review our current Gettington Credit Account Financial
Disclosure Statement, please click here. California Residents . If you are a California resident,
we will send you a California Privacy Statement when you open a Gettington Credit Account. Our
California Privacy Statement descri
bes some of the choices you have about the ways we share your
personal information. If any of the terms of our California Privacy Statement are different than
the terms of this Privacy Policy or the Gettington Credit Account Financial Disclosure Statement,
the California Privacy Statement will govern. To view our current California Privacy Statement,
please click here. Vermont Residents . If you are a Vermont resident, we will send you a Vermont
Privacy Statement when you open a Gettington Credit Account. Our Vermont Privacy Statement
describes some of the choices you have about the ways we share your personal information. If any of
the terms of our Vermont Privacy Statement are different than the terms of this Privacy Policy or
the Gettington Credit Account Financial Disclosure Statement, the Vermont Privacy Statement will
govern. To view our current Vermont Privacy Statement, please click here. What Personal Information
Does Gettington Collect Through This Site? Information You Volunteer. We collect the personal
information that you knowingly and voluntarily provide when you use this Site, for example, the
information you provide when you request information about products or services, request a catalog,
purchase a product or service, contact us regarding a purchase, or enter a contest or promotion.

 

 

	This information may include your name, shipping/billing address, email address, phone number,
credit card information, Social Security Number, birth date, gender, occupation, personal
interests, and information used to verify your identity or for fraud prevention purposes. Whether
to provide such information is completely your own choice. But if you choose not to provide the
information we request, you may be unable to purchase products, or access certain services, offers
and content on this Site. Supplemental Information. To serve you better, we may combine information
you give us through our catalogs with the information we collect through this Site. We may also
supplement the information we collect through this Site with information that is publicly available
(such as information based on your zip code) and information we receive from or cross-reference
with our Marketing Partners. We may also collect information regarding payment on your Gettington
Credit Account. When you apply for credit on this Site, personal information may be obtained about
you from credit bureaus. To learn more about the ways we protect your privacy in association with
your Gettington Credit Account, click here. Information Sent to Us by Your Web Browser. We collect
information that is sent to us automatically by your Web browser. This information typically
includes the IP address of your Internet service provider, the name and version of your operating
system, the name and version of your browser, the date and time of your visit, and the pages you
visit. Please check your browser if you want to learn what information your browser sends or how to
change your settings. This information does not identify you personally. If, however, you have
created a user identity on one of your visits to this Site (for example, by making a purchase), we
may link the information provided by your browser to information that identifies you personally and
use it for the purposes described below. In addition, we may review our server logs for security
purposes, such as detecting intrusions into our network. If we suspect criminal activity, we may
share portions of our server logs — which contain visitors’ IP addresses — with the appropriate
investigative and/or law enforcement authorities who may use that information to trace and identify
individuals. Information Collected Using Cookies and Similar Technologies. We use “cookies” and
similar technologies, such as Web beacons (also referred to as “GIF files,” “pixels,” or “action
tags”), to collect information and support certain features of this Site. For example, we may use
these technologies to collect information about the ways you use this Site — which pages you visit,
which links you use, and how long you stay on each page; support the features and functionality of
this Site — for example, to track the items you add to your shopping cart or to track your order;
save you the trouble of reentering information already in our database or to prompt the settings
you established on previous visits to this Site; personalize your shopping experience; manage and
determine the effectiveness of our advertising campaigns; and provide Web site security. Generally,
the information we collect using these Web technologies does not identify you personally. If,
however, you have created a user identity, for example, by applying for credit, we may link the
information we collect using Web technologies to other information that identifies you personally.
If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you
when a cookie is placed on your computer. You may also delete our cookies as soon as you leave a
site. Although you are not required to accept our cookies when you visit this Site, if you set your
browser to reject cookies, you will not be able to use all of the features and functionality of
this Site. Our marketing
 and advertising consultants also use cookies and other Web technologies to
collect information about visitors to this Site. To learn more, click here. How Does Gettington Use
Your Personal Information? Generally. We use the personal information we collect through this Site
to provide the products, information and services you request; for security, credit or fraud
prevention purposes;

 

 

	to provide you with effective customer service; to provide you with a personalized experience when
you use this Site; to display personalized advertising when you visit this Site; to contact you
with special offers and other information we believe will be of interest to you (but only with your
permission); to contact you with information and notices related to your use of this Site; to
invite you to participate in surveys and provide feedback to us; to better understand your needs
and interests; to improve the content, functionality and usability of this Site; to improve our
products and services; to improve our marketing and promotional efforts; and for any other purpose
identified in an applicable privacy notice or other agreement between Gettington and you. To learn
more about the choices you have about the ways we use your personal information, please click here.
How Does Gettington Share My Personal Information? Service Providers. We share personal information
with companies and organizations that perform services on our behalf, for example, companies that
provide support services to us (such as credit card processing services, data storage services, and
web hosting services) or that help us market our products and services (such as third-party email
marketing companies). These third parties are required by contract to use the personal information
we share with them only to perform services on our behalf and to take commercially reasonable
measures to protect the confidentiality and security of your personal information. With Our
Marketing Partners . From time to time we may establish a business relationship with other third
parties whom we believe trustworthy. These are known as our “Marketing Partners.” In such cases, we
may share and cross-reference information, including some personal information about you, so that
our Marketing Partners can contact you regarding products and services that may be of interest to
you. If you do not want us to share your personal information with our Marketing Partners, you may
“opt-out” at any time using one of the methods described below. With Our Affiliates. We may share
the personal information we collect through this Site with our affiliates so that they can contact
you regarding products and services that may be of interest to you. If you do not want us to share
your personal information with our affiliates, you may “opt-out” at any time using one of the
methods described below. Business Transfers. Your personal information may be transferred to a
company that has acquired the stock or assets of Gettington or one of our businesses, for example,
as the result of a sale, merger, reorganization or liquidation. If such a transfer occurs, the
acquiring company’s use of your personal information will still be subject to this Privacy Policy
and the privacy preferences you have expressed to us. Compliance With Laws and Protection of Our
Rights and the Rights of Others. We may disclose personal information when we, in good faith,
believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also
disclose personal information to prevent or investigate a possible crime, such as fraud or identity
theft; to enforce or apply our online terms of use or other agreements; or to protect our own
rights or property or the rights, property or safety of our users or others. As Described in a
Privacy Notice. We reserve the right to disclose your personal information as described in any
privacy notice posted on the Web page (or area) where you provide that information. By providing
your personal information on that Web page you will be consenting to the disclosure of your
personal information as described in that privacy notice. As Described in Any Other Agreement
Between You and Gettington. We reserve the right to disclose your personal information as described
in any click-through agreement or any other agreement between you
and Gettington. Your Choices In
General. We respect your right to make choices about the ways we collect, use and disclose your
personal information. In most cases, we will ask you to indicate your choices at the time we
collect your personal information. We will also include an “opt-out” link in newsletter or
promotional email we send you so that you can inform us that

 

 

	you do not wish to receive such communications from us in the future. If you have created an
account or a personal profile on this Site, you may be able to update some or all of your privacy
choices by changing the settings on your account settings or profile page. Direct Marketing. We
want to communicate with you only if you want to hear from us. You have the choice to be excluded
from our offers and promotions and to be excluded from sharing personal information with our
affiliates or Marketing Partners. If you choose not to receive information from us or do not want
us to share your personal information with our affiliates or Marketing Partners, please let us know
by calling us at 1-866-688-1091 or by sending us an email at customerservice@qettinqton.com. Please
be sure to include your email address, full name, and specifically what information you do not want
to receive, such as “no phone offers”, “no mail offers”, “no email offers”, or “no sharing of
information with Marketing Partners.” DO NOT include your social security number or account number
in the email, but DO provide us with your 10 digit customer number. We will respond to reasonable
requests within a reasonable time and, in any event, within the time period required by law. Even
if you ask us not to share or use your personal information for direct marketing purposes, we may
still use your personal information in connection with the proper administration and management of
your Gettington Credit Account. In addition, when you purchase from us online or through our
catalogs, we may need to contact you via phone, email or mail to address questions specific to your
order, even if you have opted to not receive marketing communications. How Can You Update or
Correct Your Personal Information? If you wish to update or correct your personal information,
please let us know by calling us at 1-866-688-1091 or by sending us an email at
customerseivice@gettington.com. Please be sure to include your email address, full name, and
specifically what information you would like to update or correct. If you contact us by email, DO
NOT include your social security number or account number, but DO provide us with your 10 digit
customer number. Use of Cookies, Web Beacons and Similar Technologies by Third Parties Marketing
Consultants. Our marketing consultants may use Web beacons, cookies and other Web technologies to
collect information about visitors to this Site. For example, our consultants may count how many
visitors access this Site, what links they use, and what pages they view. They may also track which
Web sites and advertisements refer traffic to this Site and the URLs of the sites to which this
Site refer traffic (that is, the Web sites on which our visitors land when they leave this Site).
Our consultants use this information to compile statistics and prepare reports that provide the
feedback and analysis we need to understand the needs and interests of our visitors, improve the
content, functionality and usability of this Site, and improve the effectiveness of our advertising
and marketing efforts. The information our consultants collect does not identify you personally.
Advertising Companies. We use third-party advertising companies to manage our online advertising
campaigns. These advertising companies use cookies and other Web technologies to target and measure
the effectiveness of the advertisements. For example, these advertising companies place Web beacons
on their clients’ Web sites, including this Site. When you visit these Web sites, the Web beacon
“tags” your computer with a “cookie”. The information stored on the cookie does not identify you
personally and is not combined with any information that identifies you personally, but it does
permit our advertising companies to recognize your computer when you access one of their clients’
sites. These advertising companies use the info
rmation they collect about your use of their
clients’ Web sites to customize the advertisements you see when you visit their clients’ sites. Our
advertising companies’ use of cookies and other web technologies is covered by their privacy
policies, not by this Online Privacy Statement. If you do not wish to receive our advertising
companies’ cookies, you may “opt-out” by using the following link and clicking the “SELECT ALL”
button on the opening page: www.networkadvertising.org/managing/opt_out.asp Protecting Children Our
website is not focused on marketing or attracting minors and we do not knowingly collect personal
information about anyone under the age of 18. Anyone under the age of 18 should not use this Site
unless supervised by an adult. Our goal is to comply with applicable laws and regulations relating
to collection and use of information from children, including the federal Children’s Online Privacy
Protection Act. If you believe that we have received information from a child, please notify us
immediately by calling us at 1-866-688-1091 or by sending us an email at
customerservice@gettington.com, and we will take reasonable steps to remove that information from
our database. Children under the age of 13 should always ask their parents or guardians for
permission before providing any personal information to anyone online.

 

 

	Security and Confidentiality In General. We take commercially reasonable administrative, physical
and technological security measures to protect your personal information from unauthorized access,
unauthorized use, and unauthorized or accidental destruction, modification or disclosure. Although
we take commercially reasonable precautions to provide a level of security appropriate to the
sensitivity of the personal information we collect, we cannot guarantee the security of information
provided over the Internet or stored in our databases. Password Protected Areas of This Site. For
your protection, certain areas of this Site are password protected. You are responsible for
maintaining the confidentiality of your passwords. We have the right to assume that anyone
accessing this Site using a password assigned to you has the right to do so. You will be solely
responsible for the activities of anyone accessing this Site using a password assigned to you, even
if the individual is not, in fact authorized by you. If you have reason to believe that your
password has been compromised or used without authorization, you must promptly change it using the
functionality provided on this Site. Do Not Use Emails to Communicate Sensitive Personal
Information. Never provide sensitive personal information (for example, your social security
number, driver’s license number or credit card information) to us via email. Use the appropriate
areas of this Site to communicate this information or contact us by telephone with your 10 digit
customer number. Links to Other Gettington Web Sites Gettington operates other Web sites, each with
its own content, features, and functionality. Each Gettington site serves a different purpose. For
this reason, not all of our sites are governed by this Privacy Policy. When you use a link on this
Site to access another Gettington Web site, please take a minute to review the privacy policy
posted on that site. Links to Third Party Sites This site may contain links to Web sites operated
by other companies, including websites operated by our third-party service providers, our Marketing
Partners, and other third parties. This Privacy Policy does not apply to personal information
collected on any of these third-party sites. When you access third-party sites through a link on
this Site, please take a few minutes to review the privacy policy posted on that site. Governing
Law This Privacy Policy is governed under the laws of the State of Minnesota without regard to its
conflicts of law provisions. Interpretation As used in this Privacy Policy, the word “including”
means “including, without limitation.” Contact Us If you have questions about this policy or our
privacy practices, please email us at customerservice@gettinqton.com and write “Privacy” in the
subject line or write us at: Gettington 6250 Ridgewood Road St. Cloud, MN 56303 Attention: Privacy
and Security

 

 

	EXHIBIT D GETTINGTON CREDIT ACCOUNT FINANCIAL DISCLOSURE STATEMENT BB8BW WHAT DOES GETTINGTON
DO WITH YOUR PERSONAL HHHHH INFORMATION? Financial companies choose how they share your
personal information, Federal law gives consumers the right to limit some but not all sharing.
Federal law also requires us to tell you how we collect, share, and protect your personal
information. Please read this notice carefully to understand what we do. The types of personal
information we collect and share depend on the product or service you have with us. This
information can include: • Social Security number and income • account balances and payment history
• credit history and credit scores When you close your account, we continue to share information
about you according to our policies. All financial companies need to share customers’ personal
information to run their everyday business—to process transactions, maintain customer accounts,
and report to credit bureaus. In the section below, we list the reasons financial companies can
share their customers’ personal information, the reasons Gettington chooses to share, and I whether
you can limit this sharing. i i For our everyday business purposes— Yes No to process your
transactions, maintain your account, and report to credit bureaus For our marketing purposes — Yes
Yes (Check your choices, p. 3) to offer our products and services to you For joint marketing with
other financial companies Yes Yes (Check your choices, p. 3) For our affiliates’ everyday business
purposes— Yes No information about your transactions and experiences For our affiliates’ everyday
business purposes— No We don’t share information about your creditworthiness For our affiliates to
market to you Yes Yes (Check your choices, p. 3) For nonaffiliates to market to you Yes Yes (Check
your choices, p. 3) Email us at customerservice#,gettington,com

Page 1 of 3

 

	GETTiNGTON CREDIT ACCOUNT FINANCIAL DISCLOSURE STATEMENT HBMH WHAT DOES GETTINGTON DO WITH
YOUR PERSONAL Hggm INFORMATION? How often does Gettington We must notify you about our sharing
practices when we acquire your credit obligation and notify me about its each year while you are a
customer. practices? How does Gettington protect To protect your personal information from
unauthorized access and use, we use security my personal information? measures that comply with
federal law. These measures include computer safeguards and secured files and buildings. How does
Gettington collect We collect your personal information as part of your credit account file when we
purchase my personal information? your credit obligation. We also collect your personal information
from others, such as credit bureaus, affiliates, or other companies. Why can’t I limit all sharing?
Federal law gives you the right to limit sharing only for: affiliates’ everyday business
purposes—information about your creditworthiness affiliates to market to you nonaffiliates to
market to you 1 State laws and individual companies may give you additional rights to limit
sharing. Everyday business purposes The actions necessary by financial companies to run their
business and manage customer accounts, such as: processing transactions, mailing, and auditing
services providing information to credit bureaus responding to court orders and legal
investigations Affiliates Companies related by common ownership or control. They can be financial
and nonfinancial companies. • Our affiliates include nonfinancial companies, such as order
fulfillment companies. Nonaffiliates Companies not related by common ownership or control. They can
be financial and nonfinancial companies. • Nonaffiliates we share with can include direct marketing
companies. Joint Marketing A formal agreement between nonaffiliated financial companies that
together market financial products or services to you. • Our joint marketing partners can include
insurance companies.

Page 2 of 3

 

	GETTINGTON CREDIT ACCOUNT FINANCIAL DISCLOSURE STATEMENT B|HmB WHAT DOES GETT1NGTON DO WITH
YOUR PERSONAL WHH INFORMATION? i i . i Contact us By email: customerservice@gettington.com By
mail: mark your choices below, fill in and send form to: Gettington 6250 Ridgewood Road St. Cloud,
MN 56303 Attn: Privacy and Security Unless we hear from you, we can begin sharing your information
30 days from the date of this letter. However, you can contact us at any time to limit our sharing.
Check any/all you want to limit: (See page 1) Your choices will apply to U Do not use my personal
information to market Gettington products to me. everyone on your account. n Do not share my
persona| information with nonaffiliates to jointly market financial products and services to me. Do
not allow your affiliates to use my personal information to market to me. Do not share my personal
information with nonaffiliates to market their products and services to me. If you elect to limit
any or all of the above, please let us know by: • by sending us an email to
customerservice@qettington.com (please be sure to include your email address, your full name, your
customer number and the category/categories of sharing which you would like to limit, as described
above; do not include your social security number or account number in the email), or • by
printing, completing and mailing this form as described below. Your name Your address Mail to:
Gettington 6250 Ridgewood Road St. Cloud, MN 56303 Attn: Privacy and 10 digit customer Security
number

Page 3 of 3

 

	EXHIBIT D CALIFORNIA PRIVACY STATEMENT IMPORTANT PRIVACY CHOICES FOR CONSUMERS You have the right
to control whether we share some of your personal information. Please read the following
information carefully before you make your choices below. Your Rights You have the following rights
to restrict the sharing of personal and financial information with our affiliates (companies we own
or control) and outside companies that we do business with. Nothing in this form prohibits the
sharing of information necessary for us to follow the law, as permitted by law, or to give you the
best service on your accounts with us. This includes sending you information about some other
products or services. Your Choices Restrict Information Sharing With Other Companies Gettington
Owns or Controls (Affiliates): Unless you say “NO “, we may share personal and financial
information about you with our affiliated companies. O NO, please do not share personal and
financial information about me with your affiliated companies. Restrict Information Sharing With
Other Companies Gettington Does Business With To Provide Financial Products And Services: Unless
you say “NO “, we may share personal and financial information about you with outside companies we
contract with to provide financial products and services to you. £7 NO, please do not share
personal and financial information about me with outside companies you contract with to provide
financial products and services. Time Sensitive Reply You may make your privacy choice (s) at any
time. Your choice(s) marked here will remain unless you state otherwise. However, if we do not hear
from you, we may share some of your information with affiliated companies and other companies with
whom we have contracts to provide financial products and services. Name: Address: i r___ , Street
Address City State Zip Code 10 Digit Gettington Customer Number: __ Last Four Digits of Social
Security Number: Signature: Date: To exercise your choices, do one of the following: Contact us at
£fllt2me£se|2i«®||ettjj|gto||jOTjn. Please include your email address, full name, address and
Gettington account number, as well as the request to opt-out of information sharing as described
above. Fill out, sign and send this form back to us using the envelope provided (you may want to
make a copy for your records). Mail your request to: Gettington 6250 Ridgewood Road St, Cloud, MN
56303 Attn: Privacy and Security

 

 

	EXHIBIT D PRIVACY NOTICE DISCLOSURE SPECIAL NOTICE FOR VERMONT RESIDENTS Financial companies choose
how they share your personal information. In addition to the protections provided by federal law,
Vermont law gives you the right to decide whether we may share nonpublic personal information about
you with certain third parties. Vermont law also requires us to tell you how we collect, share, and
protect your personal information. Please read this notice carefully to understand what we do.
Information We Collect About You We collect nonpublic personal information about you from the
following sources: 8 information received from you on applications and other forms; 8 information
about your transactions with us, our affiliates or others; and • information we receive from a
consumer reporting agency. Information We Share About You We may disclose all of the nonpublic
personal information which we collect, as described above. Parties with Whom We Share Information
We may disclose the nonpublic personal information about you to the following types of third
parties: 8 financial service providers (such as insurance agents); 8 non-financial companies (such
as retailers, direct marketing companies and order fulfillment companies); and 8 others (including
joint marketing companies). We may also disclose the information described in this notice to other
affiliated or nonaffiliated third parties, as applicable, as required or permitted by law.
Information We Share to Parties that Provide Services to Us In order for us to conduct out business
and to best serve you, we may disclose all of the information we collect, as described above, to
nonaffiliated third parties (including service providers that perform marketing on our behalf, such
as direct marketing companies) or financial institutions with whom we have joint agreements for
marketing. Information We Share About Former Customers When you close your account, we continue to
share the nonpublic personal information about you described above according to our policies. How
We Protect Your Information We restrict access to nonpublic personal information about you to [our
employees who need to know this information to provide products or services to you]. We maintain
physical, electronic and procedural safeguards that comply with state and federal regulations to
guard your nonpublic personal information. Your Right to Opt In We will not disclose nonpublic
personal financial information about you to nonaffiliated third parties (other than as permitted by
law) unless you authorize us to make that disclosure. Your authorization must be in writing or, if
you agree, in electronic form. If you wish to authorize us to disclose your nonpublic personal
financial information to third parties, you may check the box below or complete and sign the form
included and mail it to us.

 

 

	Products or Services to Which Your Opt In Right Applies You have the right to elect that we may
share your nonpublic personal information to our business partners so that those business partners
may market financial products or services which may be of interest to you, such as insurance.
Revoking Your Opt In Direction You may, at any time, revoke your election to permit us to share
your nonpublic personal information. To do so, please contact us at iMMSSli!S£&S!SiSSs£3Si.or at
the address provided below. Contact Us If you have any questions, please contact us by email at
cjistomervic£{ggettingtoncorn. or by mail at: Gettington 6250 Ridgewood Road St. Cloud, MN 56303
Attn: Privacy and Security D I authorize Gettington to share my nonpublic personal information as
provided in the notice provided to me. Revocation of Opt In By mailing this form to you, I (the
undersigned) hereby exercise my right to revoke my election to permit you to share my nonpublic
personal information. Name: . Address: i Street Address City State Zip Code 10 Digit Gettington
Customer Number: Last Four Digits of Social Security Number: Signature: Date:

 

 

	EXHIBIT D WebBank Privacy Notice Introduction: At WebBank, the basis of each customer relationship
is trust and confidence. As financial services professionals entrusted with sensitive financial
information, we respect the privacy of our customers and are committed to treating customer
information responsibly. We are dedicated to protecting your confidential information and have
established standards and procedures to safeguard your personal information. This notice is to make
you aware of how we treat the personal information we receive about you. Our Privacy Policy: It is
our policy that we do not disclose nonpublic personal information about our customers, except as
provided by law. Nonpublic personal information is nonpublic information about you that we obtain
in connection with providing a financial product or service to you. In particular, we do not
provide account or personal information to nonaffiliated companies for independent telemarketing or
direct mail marketing of any products or services of those companies. How we collect Information:
Information about consumers is accumulated in various ways. Customers provide some themselves on
applications, or other forms. WebBank develops other data as part of providing a product or service
to a customer. Still other information is obtained from outside sources such as consumer reporting
agencies. Information we may share with others: WebBank contracts with service providers to perform
marketing services on our behalf. These service providers promote certain bank products.
Information will be gathered in the application process that will allow WebBank to establish
certain products and services in your name. We are permitted by law to share all the information
collected with the companies that perform marketing or other services on our behalf.
Confidentiality: We will limit the use and collection of information about our customers to that
which is necessary to conduct our business. We use information to protect and administer your
records, accounts and funds; to comply with certain laws and regulations; to help us design or
improve our products and services; and to understand your financial needs so that we can provide
you with quality products and superior service. We do not reveal specific information about your
accounts or other personally identifiable data to parties outside our bank and companies for their
independent use unless:

 

 

	• You request or authorize it and we approve it; . The information is provided to help complete a
transaction initiated by you; • The information is provided to a reputable credit bureau or similar
information reporting agency; or . The disclosure is lawfully permitted or required. Limits on
Employee Access: At WebBank, employee access to personally identifiable customer information is
limited to those with a business reason to know such information. Employees are educated on the
importance of maintaining the confidentiality of customer information and on these Privacy
Principles. All WebBank employees are responsible for maintaining the confidentiality of customer
information. Security: We safeguard personal and financial information according to established
standards and procedures. All of our operational and data processing systems are in a secure
environment that protects your account information from being accessed by third parties. Our
employees are trained to understand and comply with these information principles. Information about
former customers: We maintain the same policy about disclosing information about former customers
as we do about current customers. Complete and Accurate Information: We continually strive to
maintain complete and accurate information about you and your accounts. Should you ever believe
that our records contain inaccurate or incomplete informal ion about you, please notify us. We will
investigate your concerns and correct any inaccuracies. Future changes: We reserve the right to
change the procedures and other provisions in this disclosure at anytime. If we do, we will notify
you of those changes. If you have questions: WebBank recognizes and respects the privacy
expectations of our customers. We want our customers to understand our commitment to privacy in our
use of customer information. As a result of our commitment, we have developed this Privacy Notice,
which is available to our customers. Customers who have questions about the Privacy Notice or have
a question about the privacy of their customer information should call us at 1-801-993-5025.

 

 

Page 1 of 2

	33 yA Page 1 of 2 n,n’’ ¦- Check out our great products for spring in our spring DE _
        .ttmglOn break shopDD Summary of Account Activity PieviMJi’Balance $142.94 Payment Information
Payments 8 Credits $20.00 ,,, ,, , .,.,,,,,,, P.. chases & Debits $0.00 Balance in § TMi, tees
Charged $0.00 Minimum Payment Due $20 00 ¦Interest Charged $2.04 “ail Payment By 08 20 10 ,;¦•
New Balah 5 WTM Payment Due Date 08/27/10 Credit Limit $1,000.00 Late Payment Warning: If we do
not receive your minimum Available Credit $875.02 payment by the date listed above, you may have to
pay a late fee of Billing Date 08/01/10 up to $24.90. Days in Cycle 31 Minimum Payment Warning: If
you make only the minimum payment each period, you will pay more in interest and it will take Past
Due Amount $0.00 you longer to pay off your balance. For example: Minimum Payment Due $20.00 r—
~i— — 1 — 1If you make no additional You will pay off the And you will end up charges
using this card balance shown on this paying an eslimated Interest Charge Calculation andeach
monlhyou p3y: “‘fa"*-¦<Type of Annual Percentage Balance Subject Interest n’nauTMnimUm
7 months $133 Balance Rate (APR) to Interest Rate Charge | M y I | Easy Option 19.90% $122.94 $2.04
If you would like information about credit counseling services call 1-888-363-9184 To avoid
additional interest charges, pay the New Balance by the Payment Due Date. Your Current Monthly
Activity Date Type Description Amount Transactions 07/18/10 Payment — Thank you $-20.00 TOTAL FEES
FOR THIS PERIOD $0.00 Interest Charged 08/01/10 EASY Option Interest $2.04 TOTAL INTEREST CHARGED
THIS PERIOD $2.04 TOTAL FEES YTD 2010 $0.00 TOTAL INTEREST CHARGED YTD 2010 $2.04 Your Payment
Plans EASY Option Balances Previous Payments Purchases New Total Min Balance Credits Debits Balance
Pay Due $142.94 $20.00 $2.04 $124.98 $20.00 K’frlalliiiwIiMi
YoucanpayyourbillatGeUington.com/PayBill. “ “ feS %JBfclirimOinw Or tear oil ami return with your
payment by moll. Make your chrck payable to Gettington, .t,UpOfl Gettington Credit Account
(issued by WebfJankl Account Number MAIL PAYMENT BY MINIMUM PAYMENT New Balance Amount Enclosed
XXXX-XXXX-XXXX-8978 j j I 1 I 1 Customer Number 08/20/10 $20.00 $124.98 #BWBBDZZ 1002 Make your
check payable lo Gettington and mail to. BEE lll..,l,..l.,.llll Illl II,IUUI.,,IUI,,I mmmmamm*m
p0 Box 166 Newark, NJ 07101-0166 lliUnllLllllliUliliillilillUlliilUillliullUilUlnUUI
Sggfl71E17M3aS7UMIMa7a0flnil000n5nD0000500Dl

 

 

	IMPORTANT NOTICE CREDIT OUREAU DISPUTES Youi payment will ha credited lo your account on the same
day we receive il if the II you believe we inaccurately repotted credit history information ahout
yo or your bottwtjxjriiQnolJhiS’jtalyniefitandyoiHcheckarerecetveUby(«ona(jioce«ingday Account to
a ciedit reporting agency, call us at L-C66-219-S293 or write lo us at;
byBOpmEaiNioflmeiiUheencIoaetJenvelopeatourproceKingcenter-Payrints Cmdil Buteatj Reporting
Services, 62S0 Ridgewtxtfl Road, St Cloud. MN 56J0.71 received aftefu’L’O pin Eastern Time wilt be
credited on lhe next processing day. Please Please Include a copy of lbtied*t report reflecting
th& tnfennation that you believe ullOiV .it I -*jis"<jve-n (7) days for postal delivery Payments
lecc-rved at any other location is inaccurate In anoiN-. fotm ot with other ducumeirts may not b*
credited the same day we receive the, a. fstent Out pioc&slng (fays we Monday through Sunday,
excluding holidays, lor PAYMENT PLANS pay Tnts received by mail Payments received on holidays Will
bs credited as of the WebBank offers two different Gellington payment Plan Options They ate the
fcisy p r /tons processing day. When you send us a check *& a payment, you authorize us Option Plan
ami fast Option nan. If no payment plan option has been selected al the I *6 ire information from
your check to make a one-time electronic, lund transfer from time ol purchase, Ute default option
will be tlw Ensy Option Payment Plan i your deposit account, or <o process (he payment a checM
transaction When we GeW|nalon c,edit AccaU(r,,Mrth(y mm rtatenKI)t ,fel5 ol, gf lhe payfnwrt plan
        , t.M information from your chech tc m*an electronic fund irarufer. funds may bo s &. l|w,.
f(]f Af withdrawn from your deposit account as soon as the same day we receive payment,’ ‘
> and yoti will not receive your check back from your financial institution. If your check A
summary of each active plan is pn’nled on the billing statement. Tpsummary lor fis relumed to
us duo to pon-sutfictent funds we may also re-deposit It Ityough a each active plan includes the
“Plantype, the Previous Balance. Payments and Credits one-time electronic ‘und transfer. Vou may
alto make a payment at anytime on your applied during tfje bitting period.. Purchases nnrl Debits
applied during the billing period Ccltington Account at Wellington ccw/MyAccount. Online’ payments
will be posted as the New Balance and tlia Total Minimum Pay Olih of U.0 same day tf made
before 11:00 pin Central Time. How W£ CALcULATE |NT£REST CHftRGES PAYMENTS We calculate your tola*
periodic inleiest charges by atlifiiKj logethe. the ...leiest Make checks payable to Gettington and
mall lo charges applicable lo your Easy Oplloii Wan anil llvi interest charges applcable lo
Gc-tllngton. P.O. Box l«j, Newark, (-i.l 07I01-P16G your Fast Option plan. We will also add any
ileleiied interest charges in connection . .. ,-..,, , , , . ,. . . ,.,, , with deferred interest
promotions, if applicable. If the total .nicest charges for a month Fte.se Wile you, Cellinglon
account number o you. check Do not send $ ,,Uuumpe,iad,einte,«t cha.ge whichwe will cwespmdencc- lo
IIns adtIress. Ma,l you, payment m the enclosed envelope with the payment coupon al tile bottom of
you. statement. ‘•” Determining your Interest charge on your Easy Option Plan and your Fast
Option WHAT TO DO IF VOU THINK VOU FIND A MISTAKE ON YOUR STATEMENT Plan. To determine the amount
ol Intcie-st charges applicable to each ol the Easy It you think there is an cor on you. statement,
write us at Option Plan and the fast Option Plan, we multiply the Average Daily Balance (or each
Gelllngton Account Services. P.O, Bon 1500, St Cloud, MM 56J95-1500 !*"> ,l’“ws “K “TM""'V I*“0*
">is’°’lhil1 ‘>lan In your letter, give- us the followi
ng Infoimatlon Av“a0, <*"*"«’ r°
f > ,h? Af n?e P“al“CB’<Mof««1-asyCntion . , , ; ,, w . .. , ,. . . . a.rd Fast
Option Plans, we lalie the beyinninq balance of that plan of your Account . Account Inforrnaloir.
You. nwand Ge.tinglon Credit Account number Mch M a,,y mw mKtaxs m (JhM #m m day aml ,;tolK(
a’ny p;iymcn,s Dollar Amount: Tire dalia. amount ol the suspected euo. or aajjxs we app|y to lne
p|an ihat day. We add Interest Charges lo each featuic on Description of Problem: If you llrink
there is an error on your bill, describe- what you a monthly basis. We add other chatges and fees,
such as late fees, to the Easy Option believe is wrong and why you believe it is a mislat:& Plan on
the day such charges or lees aie posted to the Accounl If yot.t Account has You must contact us
within 60 days alter lhe cnor appeared on youi statement You a credit balance, sve beat tills as a
50 balance This owes us the daily balance for each must notify us ot any potential enois unveiling.
You may call us, but .1 you do we ate plan. I hen we add up att the daily balances lo. each plan
lot each day in lhe Ming not required to investiaaie any potentialeriois and you rriav have to pay
lite amount cycle and divide each lotal by the number ol days in the blllng cycle. This gives us
the in question. Average DaKy Balance. White we Investigate wlteita or not there has been an euoi.
the following aic hue. Interest Charges. We determine the monthly inlc-.tst charges as lollo.w: •
We cannot by to collect the amount in question, ol K-poil you as delinquent on Fut yol” Easy Option
Plan, an Annual Peicentage Rale of ig.90% (corresponding that amount. monthly periodic rate
16jS%I applies lo the Easy Option balance This is a nom variable • Tire chaige In question
may remain on your statement, and we may continue to fate’ charge you inleiest on tint amount. But.
if we determine thai we made a mistake, rot your Fast Option Han. an Annual Percentage Hate ol
M.90W (corresponding you will nol have lo pay the amount in question o. any Interest o. other lees
related monthly periodic rate 1242X1 applies to each purchase during the Fast Option Period. to
that amount, This is a non -variable rale. • Wrilteyou do not have lo pay lhe amount in question,
you are responsible fo. the When Interest charges begin to .accrue. Interest charges begin lo
accn.e on each lernaindef ol your balance purchase on the date of the purchase. However, if you
paid lha new balance on your . We en, apply any unpaid amount against you. credit limit, Previous
Statement by lhe payment due date shown on thai statement then: 111 It you pay the new balance on
you. cui.ent billing Statement by the payment due dale shown, YOUR HIGHTS IF YOU ARE DISSATISFIED
WITH YOUR CREDIT CARD PURCHASES we Impose no inleiest cli3io.es on purchases duiing lhe currant
billing cycle, and IJ| If tr you a.e dissatisfied wins lhe goods o. services that you have
purchased with you. y°” mi” payment by lhe payment due dale shown on yotn current Statement that
Is credil card, and you haya tried In good faith to collect the problem With the merchant. k’is *hm
l,,e nsw bslai1M-wl11 credit thai payment as ol lhe li.st day In you. ouneril you may have lhe
tight not lo pay the remaining amount due on the purchase. M!l’“3 cylri addition if your previous
Statement rcllected a new balance and you did To US” this rioht all of lhe following must be Hue
r,Dl p3y lhal hew baL,nM ln “‘” **,he PaV”—ertt due dale on Ihat pievous Statement, to us.
tnisrrg.il, an jiineioiro,(ingm.5ioeuue rhen we will rK.t impose teresi cha.ges on any pu.chases
duiing llw cu.rent tilling IThe purchase must have been made in you. home State or within 100 miles
ol cycleityotipaythe new balance shownon you. cu.renl Statement bylhenayment due your cui.enl
mailing address, arid the purchase pree must have been moie tlan j ,5,(11;] D,, y,al CU|,Hnl
siaiement- S50. (Mote: Neither nf Ihese a.e neces
sary if your purchase was based on 3n
adve.liSEnle.il we mailed lo you, or il we own the company lhal sold you lhe goods QUESTIONS ABOUT
YOUR STATEMENT7 or services I f -mail us M customeiserviceiaGettirigton com or call
1-Jltrfj-fiflll-1091. Yew must have used you. credit caid fo. the pu.chass. You must have nol yet
fully paid lo. lhe puichastj. If nil of lhe cnleiia aljove are met and you are still dissallslied
will, the pu.chase, contact us in w.itinq ah Geltinglon Account Services. P.O. Box moo, St. Cloud.
MM 56595-1500 While we investigate, lhe same utles apply to the disputed amounl as discussed above.
Alter we finish our investigation, we will tell you our decision At that point, if we ihinli you
owe an amount and you do not pay we may fepo.t you as delinquent t-.GeU.Aav.n !.-0A0G’l?-(>00
K’o/10) IMPORTANTHas your address, phone number, or e-mail address changed? If so, please fill in
any NEW information in the spaces below and we will update your account. Account Phone 1 , 1 j
Name I j j ; : I i \; I | Address j \ i 1 | j City i ; , , ; StateZip i j i !
E-Mail Address I Please provide your e-mail address for business transactions. (We will not send
promotional material without your permission.) P Check here if you’d like to receive e-mails about
Gettington special deals
and events.

 

 

	EXHIBIT E Bluestein Brands, Inc Credit Compliance Policy Section 13.1 Customer Identification
Program Policy Statement It is the policy of Bluestem Brands, Inc (“Bluestem”) to insure proper
adherence Section 326 of the USA Patriot Act regarding the requirement to implement reasonable
procedures to verify the identity of any person seeking to open a credit account, maintain records
of the information used to verify the person’s identity, including name, address and other
identifying information, and determine whether the person appears on any lists of known or
suspected terrorists or terrorist organizations provided by a government agency and to Bluestem by
its partner banks. The provisions and intent of the USA Patriot Act require Bluestem and its
partner banks to implement and maintain identification, documentation, verification, and
recordkeeping procedures to ensure: i. compliance with state and federal laws and regulations; ii.
adherence to safe and sound banking practices; iii. decrease risk that Bluestem and/or its partner
banks will become victim to illegal activities; and iv. protect the reputation and strategic
position of Bluestem and its partner banks. Risk Management Bluestem, as part of its overall risk
management program, reviews each area where risks may present themselves to regulatory customer
identification requirements. Customer Due Diligence The USA Patriot Act establishes minimum
standards regarding the identity of any customer who applies to open a new credit account.
Specifically, financial institutions must: identify and verify all persons seeking to open a new
credit account; maintain accurate records of such; and compare presented customer identification
with government lists. Bluestem’s procedures for verifying the true identity of a person are based
on Bluestem and its partner banks’ risk assessment presented by the type of account, the various
methods of opening an account, and the type of identifying information available. In any instance,
though, employees must ensure that a reasonable belief of the true identity of Bluestem customers
is obtained.

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	Identification information required before opening a new credit account includes all of the
following: name; date of birth; physical/street address, includes: a. army post office (APO) or
fleet post office (FPO) box number; or b. physical/street address where they can be reached and
mail sent to; 4. Social Security number. Procedures for Verification of Identity For a customer
submitting an application in person an unexpired identification which provides evidence of a
customer’s nationality or residence and bears a photograph or similar safeguard, such as a driver’s
license or passport. For customers submitting applications over the phone, through direct mail or
over the internet, the applicants’ identification must be validated by comparing the information
provided with information received from a credit reporting agency, public database or other source.
In the event that the information cannot be verified through a credit reporting agency, before
opening a new credit account, a person’s identity must be verified through one or more of the
following documentary and non-documentary methods: unexpired government issued identification;
verification through a public database; utility bill with the person’s name and address The
specific step by step verification procedures for handing the verification of a person’s
information when it cannot be verified through a credit reporting agency are outlined and
maintained on the Consumer Credit Compliance Program intranet site. Management of the department
with responsibility for account opening is responsible for ensuring their employees are properly
trained and adhere to these procedures. Procedures for Lack of Identity Verification It is against
policy to open or maintain a credit account for a person if the person cannot be properly validated
and a reasonable belief is not formed of the true identity of the person. If a person’s identity
cannot be verified within specific timeframes provided for in operational procedures, the person is
to be notified in writing and the person’s credit application declined. NOTE: On a case by case
basis, in the event of a suspicious situation where a person’s identity cannot be properly
verified, a SAR may need to be filed. If this is the case, the Compliance Manager should be
contacted for guidance and assistance. The Compliance Manager will subsequently notify the partner
bank to report the suspicious activity so the partner bank can determine whether the filing of a
SAR is necessary. Additional Account Opening Procedures In addition to those listed in this policy,
it may be necessary to conduct additional information verification procedures to re-verify the true
identity of a customer or the true purpose of a credit

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	account. In this instance, the Compliance Manager should be contacted for guidance and
assistance. Procedures for Comparing with Government Lists It is Bluestem’s practice, during the
customer identification verification process, to determine whether a person appears on any list of
known or suspected terrorists or terrorist organizations or any known or suspected drug traffickers
or drug trafficking organizations provided by a government agency or by our partner banks. These
lists include, but are not limited to, the OF AC and 314(a) lists. Please also see the Bluestem
Brands, Inc Credit Compliance Policy Section 11—OFAC Policy and the Bluestem Brands, Inc Credit
Compliance Policy Section 12-FinCEN 314(a) List Policy. Customer Notice Procedures It is Bluestem’s
policy to provide consumers with adequate notice that a partner bank is requesting information to
verify their identity. Such notice will be provided to consumers in applicable account disclosures
on all direct mail solicitations or electronically via a website. The notices state; “IMPORTANT
INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT: To help the government fight the funding of
terrorism and money laundering activities, federal law requires all financial institutions to
obtain, verify, and record information that identifies each person who opens an account. What this
means to you: When you open an account, we will ask you for your name, address, date of birth, and
other information that will allow us to identify you. We may also ask to see your driver’s license
or other identifying documents.” Recordkeeping It is Bluestem’s policy to retain the following
documentation related to the identity verification of customers for a period of 60 months from the
date a credit account is closed or become dormant: All identifying information provided by a
customer after the date the account is closed or becomes dormant; A description of any document
that was relied upon pursuant to this policy that clearly evidences the type of document and
identification number it may contain; A description of the methods and results of any measures
undertaken to verify the identity of a customer pursuant to this policy; and A description of the
resolution of any substantive discrepancy discovered when verifying the identifying information
obtained.

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	VIII. STAFF TRAINING General It is the responsibility of the appropriate department to ensure that
employees receive appropriate training on the Customer Identification Program and the directives of
this policy. All managers are responsible for the complete comprehension of this policy and for
verifying their employees understand their responsibilities, The Compliance Manager and/or other
designated member of management will periodically attend educational programs related to BSA and
CIP. 5. If, at any time, an employee is uncertain about the proper handling of a situation or
transaction, he or she should refer the issue to their immediate supervisor or contact the
Compliance Manager for further guidance. Procedures: Operational procedures governed or impacted by
this regulation can be found on the “Procedures Index by Regulation” spreadsheet housed on the
Consumer Credit Compliance Program SharePoint site. History: Drafted 07.08.09 Version 13.1 Drafted
05.04.10 Version 13.1 approved by Credit Compliance Program Steering Committee 05.06.2010

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	EXHIBIT F WEBBANK GETTINGTON RECEIVABLES DAILY SETTLEMENT STATEMENT WebBank I I j j Debt Waiver
Customer Origination Receivable Origination Fee Debt Waiver Receivable Additional
Debt Waiver Gettington # Days of Daily Interest Total Purchase Due From Due to Date Transaction
Date Date Sales Amt as of Fees Origination Fee Origination Fee Purchase Date Interest Rate An*
WebBank WebBank

 

 

Exhibit G

[*]

[*]  Indicates confidential portions omitted pursuant to a request for confidential treatment filed separately with the Securities and Exchange Commission.

 

 

EXHIBIT H

[*]

[*]  Indicates confidential portions omitted pursuant to a request for confidential treatment filed separately with the Securities and Exchange Commission.

 

 

	EXHIBIT I WebBank/Bluestem Brands, Inc. Compliance Program Overview Bluestem Brands, Inc., its
subsidiaries and affiliates (“Bluestem”) will act as an administrator for WebBank (“WebBank”)
during underwriting, origination, and servicing phases of the WebBank/Gettington credit program.
The Consumer Credit Compliance Program was developed and implemented by Bluestem to further
compliance with laws applicable to the revolving credit program. The program is designed to further
compliance with the law or regulations named in the applicable policy, to wit: • Regulation Z/Truth
in Lending (12 CFR 226) ® Regulation B/Equal Credit Opportunity Act (12 CFR 202) Fair Credit
Reporting Act/FACTA (12 CFR 222 and 15 USC 1681 seq.) Bank Secrecy Act/USA PATRIOT Act (31 CFR 103
and HR 3162) Right to Financial Privacy (12 USC 3501) Servicemembers’ Civil Relief Act Fair Debt
Collection Practices Act Gramm-Leach-Bliley Privacy Act (12 CFR 332) FTC Unfair and Deceptive
Practices Act (16 CFR 444) The Consumer Credit Compliance Program encompasses the lending
activities of WebBank for which Bluestem acts as administrator. Monitors are in place across all
functional areas of the company which include a credit component, be it prescreening, underwriting,
servicing or collections. Bluestem’s Legal Services Department monitors changes in applicable laws
and regulations, engaging nationally recognized financial services counsel as partners in this
effort, and ensures that such changes are reflected in the applicable policies and procedures.
Consumer Credit Compliance Program Bluestem’s Consumer Credit Compliance Program Steering Committee
has been authorized by Bluestem’s Executive Team to provide oversight of the development and
administration of the compliance program. Operating Teams from the four main functional areas which
include credit components (Customer Service, Credit Operations, Credit Risk and Collections) have
day-to-day responsibility for maintaining compliance with internal procedures and monitoring of
same.

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	EXHIBIT I Bluestem’s Compliance Program is maintained in a written format and is housed on the
company’s internal SharePoint system. Access to policies and procedures is available to all
employees who require it in order to fulfill their responsibilities under the program. Monitoring
of compliance procedures is incorporated in the normal business activities of each affected area
and reported upon monthly. Goals for the monitoring process include the detection of procedural or
training deficiencies and the application of corrective action plans where appropriate. Training
Understanding of the laws which guide the various procedures across the company is an integral part
of Bluestem’s “new hire” training. In addition, specialized training is provided to staff who
perform functions that are guided by consumer compliance laws, such as Billing Disputes or
Collections. Compliance Procedure Overview Bluestem has adopted policies and procedures as an
integral part of its Consumer Credit Compliance Program. The policies are listed in this document
under the heading “Compliance Program Overview”. This section of the document is intended to be
illustrative in a summary fashion of certain procedures also constituting part of the Consumer
Credit Compliance Program. It is only representative of certain of Bluestem’s procedures and
therefore is not a comprehensive index of procedures nor the procedures themselves. Collections
Collections Support Settlement Procedure A customer may be offered a settlement if his or her
account is two or more cycles past due (66 days or greater excluding charged-off accounts) and the
account falls into certain pre-determined behavior score ranges. The last payment must be received
within 60 days of the first payment. The offer is null and void if payments are not received or are
returned by a financial institution as unpaid. The account will not be moved to a “Settlement
Status” until 30 days after the last payment is received.

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	EXHIBIT I Cease and Desist Requests When a written request is received via mail from the customer,
an attorney representing the customer or any third party who provides a Power of Attorney signed by
the customer, communications from Bluestem regarding the collection of an account will cease within
48 hours. Reduced Payment Plans Bluestem offers reduced payment plans to customers who experience
financial hardships. A qualifying payment is a minimum of 2.5% of the account balance. Late fees
are not applied while the customer is on the program and the interest charges are reduced. Reage of
Accounts Customers who are at least 66 days past due and have no open to buy are eligible for
Bluestem’s Reage Program. Customers are offered a reage program when they are unable to bring their
accounts current through any other means. When on a reage program, the customer must make three
qualifying payments in order for the account to reage. An account may only be reaged if it is at
least nine months old, and may be reaged only once in a 12-month period and no more than twice in a
five-year period. Bankruptcy and Deceased Early Charge-Off Accounts marked as Bankruptcy or
Deceased will be charged off 60 days after notification, provided there is a balance and the
account is six or more days delinquent. Consumer Credit Counseling Services (CCCS) From time to
time, customers who are facing financial difficulties will contract with a Consumer Credit
Counseling Service (“CCCS”) in an effort to pay their debt. CCCS companies contact Bluestem with a
written proposal for repayment. The payment amount proposed must be at least 2.5% of the
outstanding balance or $15.00, whichever is greater, in order to be accepted. If the account is
less than 90 days delinquent, the APR is set at 14.90% and the account is set to “CCCS Retention”.
If the account is greater than 90 days delinquent, the APR is sent at 9.90% and the account is set
to “CCCS Closed.”

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	EXHIBIT I Credit Operations FinCEN Reporting The Financial Crimes Enforcement Network (“FinCEN”)
provides biweekly files containing names and addresses (when available) of individuals and
businesses appearing on Specially Designated Terrorist Lists. Bluestem matches the names of
individuals against the lists of current credit customers; in the event a name is a match or a
potential match, further investigation is completed and the results of the investigation is
forwarded to the account-owning bank. When a match occurs, the results are grouped based on three
main matching criteria: a one-to-one match on SSN, a one-to-one match by alias first name/last
name, city and ZIP Code, or a calculated match by address and city. Manual Review Override
Authorization From time to time, requests are made for credit line increases that are outside the
normal parameters for the Manual Review Area. In such cases, the request is forwarded to a
Supervisor or manager. Manual Review Supervisors have the authority up to $200.00 to approve an
account or increase of a credit limit. Manual Review Managers have authority up to $500.00 to
approve an account or increase of a credit limit. The Director/Vice President of NCA has authority
up to $2000.00 to approve an account or increase of a credit limit. Requests for amounts greater
than $2000.00 are referred to the head of Risk Management. Credit Risk Modeling Variable
Restrictions The following attributes are not to be included in the development or usage of any
credit statistical models: age, gender, religion, language preference, nationality, state of
residence (or any other fields that could directly or indirectly cause redlining), marital status
or medical condition. All credit statistical models will be reviewed by the Model Review Committee.
GLB Annual Notifications On an annual basis (defined as within a 12-month period), Privacy Notices
are provided to all account holders required to receive such notices. Account holders exempt from
notification include all zero balance closed accounts, charged off/closed, bankrupt and deceased
accounts. Account holders are provided the right and the ability to opt out of information sharing
and are provided a form and mailing address on the privacy notification.

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	EXHIBIT I Credit Bureau Reporting On behalf of the account-owning bank, Bluestem reports
information on its credit accounts on a monthly basis to both Equifax and TransUnion. The extract
file developed for reporting purposes conforms to the standard Metro 2 credit reporting format.
Customer Service and Collections Support have separate operational procedures in order to comply
with reporting requirements and any subsequent customer inquiries. Collections Support is
responsible for handling all customer disputes. Portfolio Reviews On a quarterly basis, Bluestem,
on behalf of the account-owning bank, obtains an updated read on the credit bureau attributes of
selected accounts. A representative of the Credit Risk team runs a SAS program to determine which
customers satisfy the criteria in place to generate a review. This group of customers is then
compared to a file constructed by IT using the same criteria, and if the comparison is acceptable,
the file is sent to the credit bureau. Upon receipt of the updated information for the reviewed
customers, Credit Risk verifies that the customers returned are the same as those sent out and that
the attributes returned are reasonable. Real Time Authorizations This fully automated process
provides guidelines and logic for making purchase authorization decisions at the point of sale. It
includes decisioning for Overlimit Authorizations and High Risk declines. At each purchase attempt,
accounts satisfying all other criteria to approve the purchase except sufficient available credit
are subject to “OTB Logic”, which uses preset parameters to make an authorization decision. If the
purchase passes the OTB Logic, the authorization is approved. No overlimit fees are assessed. If
the purchase does not pass the OTB Logic, the authorization is declined. In addition, at each
purchase attempt, accounts satisfying all other criteria that would approve the purchase are
analyzed in real time to assess the risk of the purchase. If the purchase meets the high-end
threshold in terms of defining the risk the account will become seriously delinquent within the
next 12 months, the purchase authorization is declined and the credit limit is reduced to balance.
The customer is sent an adverse action letter which provides the reasons for the declination.

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	EXHIBIT I Credit Line Increase Program On a monthly basis, Bluestem, on behalf of the account
owning bank, executes an automated credit limit increase program for accounts with demonstrated
payment capacity and low risk. The credit limit increase program is not run in January or July so
as not to interfere with the Portfolio Review process. The credit limit increase process utilizes
three unique sets of logic to determine which accounts qualify. Two types of increases are given to
customers: permanent and temporary. Temporary line increases generally have an expiration date of
90 days. However, if a customer utilizes all or part of the temporary line increase, their limit
will remain increased by the amount of the utilization even after the expiration date. Credit Line
Decrease Due to Delinquency At the end of each billing cycle, accounts meeting pre-set conditions
are systematically reviewed for a decrease in the credit limit. With the conditions met, actions
are taken based upon the number of days delinquent. Limits on accounts with a 60-89 day delinquency
status are reduced to balance and rounded up to the nearest whole dollar. The credit limit will not
be reduced below $100.00. Limits on accounts with a 90+ day delinquency status are reduced to zero.
No action is taken for purposes of this procedure on accounts that are less than 60 days
delinquent. Customer Service Billing Disputes In the event a customer has a dispute as defined in
the Truth-in-Lending Act and notifies Bluestem no later than 60 days after the first billing
statement on which the disputed information appears, Bluestem will investigate and resolve the
dispute on behalf of WebBank within the timeframes as specified in the Truth-in-Lending Act. During
the period in which the dispute is being investigated, the amount in dispute will be suspended from
the accrual of interest charges, billing, and, in some cases, collection. All notification to the
customer regarding the receipt, investigation and resolution of the dispute will be sent within the
timeframes as specified in the Truth-in-Lending Act.

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	EXHIBIT I Servicemembers’ Civil Relief Act Upon the request of a customer who is enlisted in the
Armed Services (as defined by the SCRA), and when accompanied by copies of the customer’s active
duty orders, Bluestem will reduce the interest rate to 6% on that portion of the account balance
incurred prior to the customer’s call to active duty. Within 30-60 days prior to the release of the
customer from active duty, Bluestem will send notification to the customer that their protection
under SCRA is due to expire and request further documentation in the event the customer’s active
duty has been extended. Protection under the SCRA will terminate within 30-60 days of the
customer’s discharge from active duty. As a courtesy to customers on active duty, and upon
appropriate verification, Bluestem will accept requests for protection and information regarding
deployment from a servicemembers’ spouse.

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	Inhibit J Third-Party Service Contractors In accordance with and subject to Section 39 of the
Agreement and Section 12 of the Receivables Sale Agreement, Company’s Tier 1 and Tier 2
subcontractors are as follows: Tier 1: The Tier 1 subcontractors include CoreCard Software, Inc.
and Experian Marketing Solutions, which entities provide Company with its card processing platform
and application approval system, respectively. Tier 2: The Tier 2 subcontractors include, without
limitation, AllianceOne, Inc. and NCO Financial Services, Inc., which entities provide first-party
collection support to Company, and vCustomer Corporation and 24-7 Customer, Inc., which entities
provide customer servicing support to Company, including account application and servicing.

 

 

	EXHIBIT K Bluestem Brands, Inc Credit Compliance Policy Section 42 Bank Secrecy Act I. PURPOSE The
Bank Secrecy Act (BSA) and related laws and regulations require financial institutions and their
servicers to take reasonable steps to verify the identity of their customers, monitor and report
certain currency, suspicious and foreign transactions, and maintain specific records. These steps
require financial institutions to keep records that provide documentation that law enforcement can
utilize and provide penalties for individuals and entities attempting to avoid these requirements.
II. POLICY DESCRIPTION, AUTHORITY AND SCOPE Description and Authority This policy is a general
statement of Bluestem Brands, Inc’s (“Bluestem”) objectives, direction and expectations regarding
the BSA. As such, it is the authority, basis and platform for the development, communication,
implementation, interpretation and enforcement of appropriate and applicable operating procedures.
It is the policy of Bluestem to comply with all provisions of the BSA. All employees must comply
with this policy and all steps necessary are taken to ensure that proper adherence to the laws and
regulations can be met. Enforcement Changes to this policy require approval by the Consumer Credit
Compliance Steering Committee. Changes in operating procedures, standards, guidelines, and
technologies, provided they are consistent with this policy, may be authorized by the Consumer
Credit Compliance Operating Team for the affected department and its representative on the Consumer
Credit Compliance Steering Committee and the Compliance Manager. The Consumer Credit Compliance
Steering Committee will approve this policy annually. It is responsible for ensuring the directives
are implemented and administered in compliance with the approved policy. The primary responsibility
for enforcement of this policy and its operating procedures rests with Bluestem employees.

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	No part of this policy or its supporting operating procedures should be interpreted as contravening
or superseding any other legal and regulatory requirements. Protective measures should not impede
other legally mandated processes such as records retention or subpoenas. Any conflicts should
immediately be submitted to the Compliance Manager for further evaluation and/or subsequent
submission to the Consumer Credit Compliance Steering Committee. Exceptions to Policy There are no
exceptions to the Bluestem BSA Policy. If unique circumstances exist that may require special
handling, requests for this special handling must be very specific and apply only to specific terms
or items, rather than entire sections of the policy. Employees with special handling requests are
to communicate their requests by submitting them in writing to the Compliance Manager for
consideration by the Consumer Credit Compliance Steering Committee and/or senior management. III.
RISK MANAGEMENT General Bluestem realizes that the potential for risk exists in an ever changing
environment, and in response, has developed and implemented this comprehensive risk-based BSA,
anti-money laundering (“AML”) program. This program is designed to mitigate risks associated with
Bluestem’s partner banks and the geographies, customers, products, services, and the nature of
Bluestem’s operations. This program provides for policies and procedures, and the assignment of
designated employees responsible for monitoring day to day compliance. The nature of the business
conducted by Bluestem does not generally provide exposure to a high risk of BSA or AML issues and
past history demonstrates that Bluestem has a low risk of BSA or AML violations. Nevertheless,
Bluestem has committed to establishing strong internal controls, processes, policies, and
procedures to maintain compliance in all areas. IV. CURRENCY TRANSACTION REPORTING General Federal
law and regulation requires financial institutions to report every cash transaction by a customer
(unless the customer is specifically exempted) in excess of $10,000 to the Internal Revenue Service
on a Currency Transaction Report within 15 days of the transaction. However, since it is the policy
of Bluestem to not accept any cash payments, this requirement is not relevant to Bluestem’s
business. If at any time Bluestem receives an unsolicited cash payment, the payment is to be
reported to the Payment Processing Manager, who is then required to report the cash payment to the
Compliance Manager. V. REPORT OF CRIMES AND SUSPECTED CRIMES General The FDIC’s rules and
regulations require insured banks to make prompt and systematic reports of crimes and attempted
crimes to law enforcement authorities. This responsibility covers any known, attempted, or
suspected crimes involving or affecting the assets or affairs of insured banks. As a servicer on
behalf of Bluestem’s partner banks, it is the policy of Bluestem to

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	comply with rules and regulations of the applicable regulator as required by Bluestem’s partner
banks. Suspicious activity and crimes can be identified in a wide variety of forms that may
indicate money laundering or other illegal activity. However, as activity may appear suspicious, it
may only require enhanced scrutiny. Examples of activity that may require enhanced scrutiny
include, but are not limited to: activity inconsistent with a customer’s prior history; unusual
characteristics of a customer; unusual or inconsistent payment activity unusual or inconsistent
account purchase activity; or a consumer provides inconsistent, incomplete, insufficient or
suspicious information when requested to comply with the information requirements of Bluestem’s
Customer Identification Program, (see Credit Compliance Policy Section 13, “Customer Identification
Program”) Examples of suspicious activity that must be reported include, but are not limited to:
any BSA violation (ex. structuring or money laundering); bribery or gratuity; check fraud; computer
intrusion; loan fraud; counterfeit credit card; counterfeit payment instrument; credit card fraud;
employee defalcation or embezzlement; identity theft; misuse of position or self dealing;
mysterious disappearance; terrorist financing; wire transfer fraud. Suspicious Activity Reports The
Treasury Department’s Financial Crimes Enforcement Network (“FinCEN”), along with bank regulatory
agencies, has adopted the Suspicious Activity Report (“SAR”). All banks are required to file a SAR
for any matter that they have basis to believe is a known or suspected violation of federal
criminal law. As a servicer on behalf of its partner banks, it is the policy of Bluestem to comply
with FinCEN rules as required by its partner banks. Examples of incidents that require a bank to
file a SAR include but are not limited to: Known or suspected violations of federal criminal law by
one of Bluestem’s directors, officers, employees, agents or other affiliated parties that may have
committed or aided in the commission of the violation; Known or suspected violations of federal
criminal law involving or aggregating $5000 or more and there is substantial basis for identifying
a possible suspect or group of suspects;

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	3. Known or suspected violation of federal criminal law involving or aggregating $25,000 or more and
there is no substantial basis for indentifying a possible suspect or group of suspects;
Transactions involving or aggregating $5000 or more that involve potential money laundering or
violations of the BSA. NOTE: Bluestem will notify its partner bank in the event of a robbery or
burglary, but no SAR is required to be filed if the robbery or burglary is reported to the
appropriate law enforcement authorities. In the event Bluestem identifies a known or suspected
violation of federal criminal law as described above, Bluestem will immediately notify its affected
partner bank so that the bank may file a SAR. A SAR must be filed within 30 calendar days after the
date of initial detection of the facts that constitute the basis for filing a SAR. If no suspect
was identified on the date of detection of the incident requiring filing, the bank may delay filing
the SAR for an additional 30 calendar days to identify a suspect. In no case shall reporting be
delayed more than 60 calendar days after the date of initial detection of a reportable incident. To
the best of its ability, Bluestem will provide its partner bank the following information so that
the bank may file a SAR: who conducted the transaction; what instrument or instruments facilitated
the suspicious activity; when the suspicious activity occurred; where the suspicious activity took
place; why Bluestem believes the activity is suspicious; how the suspicious activity occurred; and
any documentation that supports the filing of the SAR. A SAR is confidential. If Bluestem is
subpoenaed or otherwise requested to disclose any information regarding a SAR or the information
contained in a SAR, Bluestem will decline to provide any information that would disclose that a SAR
has been filed. Any such requests should be immediately forwarded to the Compliance Manager for
handling. Bluestem will also notify its partner bank so that they may notify the appropriate
regulatory agency of the request. Employee Reporting of Suspicious Activity Any Bluestem employee
detecting a violation of federal criminal law or who has a suspicion that a violation of federal
criminal law has as occurred is to report their suspicions. Employees may report suspicious
currency transactions or other activities to the Compliance Manager. The identity of the employee
reporting the incident may remain anonymous. VI. ANTI-MONEY LAUNDERING Policy Statement

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	It is the policy of Bluestem to ensure proper adherence to the provisions and intent of the USA
Patriot Act regarding the requirement to implement reasonable procedures to deter money laundering
activities and actively search for suspicious activity. This policy is a general statement of
Bluestem’s objectives, direction and expectations regarding Bluestem’s anti-money laundering
(“AML”) programs. As such, it is the authority, basis and platform for the development,
communication, implementation, interpretation and enforcement of appropriate and applicable
operating procedures. Changes to this policy require approval by the Consumer Credit Compliance
Steering Committee. Changes in operating procedures, standards, guidelines and technologies,
provided they are consistent with this policy, may be authorized by the Consumer Credit Compliance
Operating Team for the affected department and its representative on the Consumer Credit Compliance
Steering Committee and the Compliance Manager. The Consumer Credit Compliance Steering Committee is
responsible for ensuring the directives are implemented and administered in compliance with the
policy. The primary responsibility for enforcement of this policy and its operating procedures lies
with the Consumer Credit Compliance Steering Committee and Bluestem employees. General Money
laundering means any activity criminalized by 18 USC 1956 or 1957. Money is ‘laundered’ to conceal
all types of criminal activity. It is driven by the need to conceal the true source of funds, and
becomes necessary when the amount of money is so large that the criminal or criminal organization
cannot reasonably absorb it into their lifestyle or business. Money laundering, through often a
complex process, generally consists of three independent steps that often occur at once: 1.
PLACEMENT. This involves illegal money in bank, in a non-bank financial institution, in the general
domestic economy, or in a foreign economy. Some examples of placing money are listed below. A.
Structuring/Smurfing. This involves the structuring of cash, monetary instruments, or exchanges of
small bills for larger denominations to avoid currency transaction report reporting requirements.
B. Bank Complicity. This occurs when bank staff, from front line operational employees to
executives, are bribed by criminals or when entire institutions are controlled by criminals. C.
Misuse of BSA Exemption Lists. This occurs when banks or non-bank financial institutions do not
follow BSA rules for reviewing accounts and maintaining an active “Know Your Customer” policy and
grant exceptions from BSA reviews. D. Creation of False BSA Trails. This occurs when documents are
falsified to disguise the true source, ownership, location or controls over illegal money. 2.
LAYERING. This means separating the illegal money from the source through layers of complex
financial transactions. If the placement of money is undetected, the money laundering activities
are even more difficult to uncover. The confusing complicated ways in which layer after layer of
activities and transactions are piled on

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	top of one another are intended to make tracing of funds impossible to law enforcement. 3.
INTEGRATION. This provides an apparently legitimate explanation for the illegal money. This is the
final stage in the process of money laundering where the “cleansed” money is integrated into the
economy providing the appearance that the funds were legally obtained. Risk Analysis, Detection and
Monitoring Due to the nature of the business of Bluestem and the programs serviced on behalf of its
partner banks, Bluestem’s customer base is considered low risk for money laundering activities. It
is considered low risk because Bluestem offers and services only low credit line credit cards to
individual consumers, not businesses, and provide no high risk banking functions or transactions
such as private banking, trust, offshore internal activity, deposit taking facilities,
international correspondent banking, cash management functions, trade financing, or transactions
involving large amounts of traveler’s checks, official bank checks, money orders and stored value
cards. However, Bluestem has implemented reasonable procedures to deter money laundering activities
and actively search for suspicious activity. Bluestem has determined the appropriate due diligence
procedures to be applied to consumers when initiating a relationship or continuing a relationship.
For these risk analysis strategies, refer to the Report of Crimes and Suspected Crimes section and
the Customer Identification Program Policy. If any employee of Bluestem suspects or identifies
money laundering activities, they are to report it to the Compliance Manager. Penalties
Individuals, including employees of financial institutions, convicted of money laundering may face
up to 20 years in prison for each money laundering transaction. Any money or any property traceable
to proceeds from criminal activity, including loan collateral, personal property, bank accounts
(even if a portion of the funds in the accounts is legitimate) may be subject to forfeiture. hi
addition, banks risk losing their charter and their employees risk being removed and barred from
future employment in the financial sector. VII. KNOW YOUR CUSTOMER General It is the intent of
Bluestem to have a clear and concise understanding of customer practices in order to avoid criminal
exposure by any customer who would use its resources or its partner bank’s resources for illegal
puiposes. The objective of this policy is to ensure the immediate detection and identification of
suspicious activity. Accordingly, it is the policy of Bluestem to incorporate the following into
our business practices: Bluestem will make a reasonable effort to determine the true identity of
all customers; Bluestem will make a reasonable effort to identify the true ownership of all
accounts; Employees of Bluestem will make a reasonable effort to be aware of any unusual
transaction activity. As a general rule, Bluestem will not establish a business relationship until
the identity of a potential customer is satisfactorily established. If a potential customer refuses
to produce any requested verification documentation, the relationship will not be established. The
Customer

6

 

	Identification Program Policy provides an overview of general principles to follow in
establishing customer relationships. Consumer Credit Accounts No consumer credit account will be
opened without capturing the following information and conducting the following procedures,
including, but not limited to: Valid Social Security number Physical Address Date of Birth
Confirmation of a credit bureau match Commercial Credit Accounts Bluestem does not offer or service
commercial accounts. VIII. STAFF TRAINING General It is the responsibility of the appropriate
department to ensure that employees receive appropriate training on the Customer Identification
Program and the directives of this policy. All managers are responsible for the complete
comprehension of this policy and for verifying their employees understand their responsibilities.
The Compliance Manager and/or other designated member of management will periodically attend
educational programs related to BSA and CIP. If, at any time, an employee is uncertain about the
proper handling of a situation or transaction, he or she should refer the issue to their immediate
supervisor or contact the Compliance Manager for further guidance. IX. RETENTION OF RECORDS It is
the policy to retain the following items for a period of at least five years: Currency Transaction
Reports (it is policy to not accept cash payments) Customer Identification Records Documents
related to a Suspicious Activity Report Evidence of 314(s) Searches Evidence of OF AC Searches
Account Statements Showing Individual Transaction Activity Records containing the name, address and
SSN of customer

7

 

	Procedures: Operational procedures governed or impacted by this regulation can be found on the
“Procedures Index by Regulation” spreadsheet housed on the Consumer Credit Compliance Program
SharePoint site. History: Drafted 10.08.07 Approved by Credit Compliance Program Steering Committee
10.23.07 Approved by FDM Executive Management 07.21.08 Revision 4.1 drafted 07.08.09 Revision 4.2
drafted 05.04.10 Revision 4.2 approved by Credit Compliance Program Steering Committee 05.06.2010

8

 

	EXHIBIT K Bluestem Brands, Inc Credit Compliance Policy Section 11.1 OFAC Policy I. PURPOSE The
Office of Foreign Assets Control (OFAC) of the Department of the Treasury administers and oversees
a series of laws that impose economic sanctions against hostile targets to further U.S. foreign
policy and national security objectives. OFAC is responsible for promulgating, developing, and
administering the sanctions for the Treasury under eight federal statutes. All of the financial
institution regulatory agencies cooperate in ensuring financial institution compliance with the
OFAC regulations. The OFAC laws and regulations promote national and international security by
requiring asset freezing of: oppressive governments, international terrorists, narcotic
traffickers, and other specially designated persons. The purpose of this policy is to ensure
compliance with the OFAC regulations by identifying individuals who are on the OFAC Specially
Designated Nationals (SDN) and Blocked Persons list so that we and our partner banks do not engage
in business or facilitate any credit card account transactions with them. IL OBJECTIVES The
objectives of this policy are to: 1. Identify by comparison to the OFAC SDN and Blocked Persons
list a “true match” of any individual who: a. applies for a new credit card account issued by our
partner banks; or b. is a current customer with a credit card account issued by one of our partner
banks and serviced by Bluestem Brands, Inc (“Bluestem”) To verify that a true match exists in the
event of a possible match. If a true match exists, decline the credit card applicant, or if account
has already been approved, block and close the account. Report any true matches to our partner bank
to be reported to the OFAC. DL MATCHING PROCESS New Credit Card Applications All individuals
applying for a new credit card account issued by our partner banks must be compared to the OFAC SDN
for any true matches before application approval. This comparison process is completed through the
Equifax product, OFAC Alert. OFAC Alert compares individual

1

 

	application information to the Compliance Data Center’s (CDC) comprehensive database of Specially
Designated Nationals (SDNs) and Blocked Persons. Bluestem is notified of any potential matches, and
all potential matches are manually reviewed to determine if a true match exists. All false
positives will be noted; all true matches will be reported to the issuing partner bank. Current
Customer Database All customers with a credit card account issued by a partner bank must be
compared to the OF AC SDN for any true matches on a monthly basis. This comparison process is
completed through various resources. Bluestem’s current customer database is compared to the most
recent database of SDNs and Blocked Persons. Bluestem is notified of any potential matches, and all
potential matches are manually reviewed to determine if a true match exists. All false positives
and true matches will be reported to the partner bank. IV. REPORTING Employees responsible for
reviewing any potential matches for new credit card applications or in our current customer
database must notify the Compliance Department of any match they believe may be a true match within
one business day of their review. If, after review, the Compliance Department believes the match
may be a true match, the Compliance Department must notify the partner bank within one business day
of review. Notification to the partner bank is completed via a secure email to the designated staff
person at the partner bank. In addition, Bluestem will immediately block any existing customer
accounts upon notice from a partner bank of a confirmed true match and will immediately decline all
applications upon notice from a partner bank that there is a confirmed true match. General All
reports regarding compliance with the OF AC will be retained by Bluestem for a minimum of five
years. *****Procedures: Operational procedures governed or impacted by this regulation can be
found on the “Procedures Index by Regulation” spreadsheet housed on the Consumer Credit Compliance
Program SharePoint site. History: Drafted 07.08.09 Version 11.1 Drafted 05.04.10 Version 11.1
approved by Credit Compliance Program Steering Committee 05.06.10

2

 

	EXHIBIT K Bluestem Brands, Inc Credit Compliance Policy Section 12.1 FinCEN 314(a) List Policy I.
PURPOSE Pursuant to Title III of the Patriot Act, Section 314, the Financial Crimes Enforcement
Network (FinCEN) of the U.S. Department of Treasury is authorized to require certain records or
reports from financial institutions. This is intended to create a cooperative partnership between
the financial community and law enforcement in order to gather information that could be relevant
to significant law enforcement investigations pertaining to such criminal activities as money
laundering or terrorism, and tax evasion. Information requests from FinCEN generally are in the
form of the FinCEN 314(a) list. By statute, FinCEN provides the 314(a) list directly to financial
institutions, which are required to perform a one-time scan of their accounts and transactions
against the list. The list is confidential and is provided biweekly. Banks issuing credit on behalf
of Bluestem Brands, Inc (“Bluestem”) then securely provide Bluestem with the 314(a) list for
investigation. The puipose of this policy is to ensure compliance with the regulation by
identifying individuals or transactions that are on the FinCEN 314(a) list so that we can promptly
notify our partner banks, who can then report any true matches to FinCEN. II. OBJECTIVES The
objectives of this policy are to: Identify by comparison to the FinCEN 314(a) biweekly list a true
match of any individual who has had an account issued by one of our partner banks within, at a
minimum, the preceding 12 months. To verify that a true match exists in the event of a possible
match. If a true match exists, report it to our partner bank to be reported to FinCEN. III.
MATCHING PROCESS

1

 

	Bank Partners All customers with a credit account issued by a partner bank must be compared to the
FinCEN 314(a) list for any true matches on a biweekly basis. This comparison process is initiated
by Bluestem’s partner banks. Since FinCEN only provides the list directly to financial
institutions, Bluestem’s partner banks are responsible for providing the lists to Bluestem. The
partner bank’s customer database for at least the preceding 12 months is compared to the most
recently issued 314(a) list. Bluestem reviews the lists for any possible matches, and all possible
matches are manually reviewed to determine if a true match exists. All false positives will be
noted and that information reported to the partner bank. All true matches will immediately be
reported to the partner bank. IV. CONFIDENTIALITY All information provided on the FinCEN 314(a)
list is strictly confidential and should be secured. Any names on the list will not be disclosed to
any person or entity without the express permission of the financial institution who provided the
list or as required by law. Internally, any information on the list will be confined to those
employees who have business need for the information in order to comply with our policies and
procedures. Bluestem will not disclose to any person, other than to FinCEN, the issuing partner
bank’s primary banking regulator, or the federal law enforcement agency on whose behalf FinCEN is
requesting information, the fact that FinCEN has requested or obtained information. V. REPORTING
Employees responsible for reviewing any possible matches for true matches must notify the
Compliance Department of any possible match they believe may be a true match within one business
day of their review. If, after review, the Compliance Department believes the match may be a true
match, the Compliance Department must notify the partner bank within one business day of review.
Notification to the partner bank is completed via a secure email to the staff member designated by
the partner bank. Unless the information request specifically states otherwise, Bluestem will take
no action on the true match (other than to notify the partner bank) unless further instruction is
received by the partner bank. VI. RECORD RETENTION Documentation showing evidence of compliance
with the above objectives will be kept for a minimum of five years.

2

 

	Procedures: Operational procedures governed or impacted by this regulation can be found on the
“Procedures Index by Regulation” spreadsheet housed on the Consumer Credit Compliance Program
SharePoint site. History: Drafted 07.08.09 Version 12.1 drafted 05.04.10 Version 12.1 approved by
Consumer Credit Compliance Program Steering Committee 05.06.2010

3

 

	Exhibit L SafeLine Account Protection (includes both Debt Suppression and Debt Waiver) General
Requirements for Benefit Activation ® Customer will not qualify for benefits if account is
seriously delinquent (more than sixty (60) days past due) when we review Benefit Activation
Application. ® Customer must complete a Benefit Activation Application and submit it, along with
the supporting documentation, to Gettington Account Services at the address shown on the
application. ® Gettington Account Services will verify the information given and evaluate request
for benefit activation. ® If benefit activation is approved, benefits will be activated
immediately. If benefits are not approved, customer will be notified of such action and the reason
benefits were not activated. ® For Payment Suspension Benefits, except when activated for Life
Events, customer will be required to provide proof of continued qualification for benefit
activation, as described below. Death Benefit: Balance Cancellation Benefit Description For the
first ninety (90) days after enrollment in the Plan, customer may be eligible for the Balance
Cancellation Benefit, but only in the event of Accidental Death. “Accidental Death” means death
that (a) is directly due to an accidental injury that occurs after the enrollment date; (b) is
independent of all other causes, except accidental injury; and (c) is unintended, unexpected, and
unforeseen. If death occurs more than ninety (90) days after enrollment in the Plan, customer may
be eligible for the Balance Cancellation Benefit regardless of the cause of death; however, death
from war, act of war (declared or not), or act of terrorism invalidates eligibility for the Balance
Cancellation Benefit. Conditions for Death Benefit Activation ® Death certificate must be provided.
Involuntary Unemployment Benefit: Payment Suspension Benefit and Balance Cancellation Benefit
Customer may be eligible for a Payment Suspension Benefit if they become Involuntarily Unemployed.
“Involuntary Unemployment” or “Involuntarily Unemployed” means customer has suffered an entire loss
of employment income due to one of the following reasons: (a) layoff, (b) general strike, or (c)
involuntary termination by the employer. Benefits will not be activated for termination due to
willful or criminal misconduct, unionized

 

 

	labor dispute, or lockout. The following are examples of occurrences that do not qualify as
Involuntary Unemployment: (a) voluntary forfeiture of employment salary, wages or employment
income; (b) resignation; (c) retirement; (d) scheduled termination of an employment contract; (e)
termination of employment; or (f) loss of income caused by illness, disease, accident, injury or
pregnancy (although these occurrences may qualify for a Disability Payment Suspension Benefit, as
described below). A customer is not eligible for Involuntary Unemployment benefit activation if
they are self-employed, retired or permanently disabled. The Maximum Benefit Period for Involuntary
Unemployment is twelve (12) months. If a customer is continuously involuntarily unemployed for
twelve (12) consecutive months, they may be eligible for a Balance Cancellation Benefit at that
time. Conditions for Involuntary Unemployment Benefit Activation • Customer must be enrolled in the
Plan for three (3) months prior to requesting benefit activation due to Involuntary Unemployment. ®
Customer must have been working in a job for thirty (30) or more hours per week for the three (3)
months immediately preceding date of Involuntary Unemployment in order to qualify for benefit
activation. Customer will be required to submit a copy of state unemployment registration form
provided by the state in which they collect Involuntary Unemployment benefits. Upon approval of
Benefit Activation Application, benefits will be activated retroactive to the later of (a)
Customer’s first day of Involuntary Unemployment, in which case any delinquency relating to the
Involuntary Unemployment condition will be cleared (if present); or (b) three (3) months after
enrollment date in the program, in which case any negative status or reporting will be cleared only
if it arose at least three (3) months after enrollment date in the program and was a result of the
Involuntary Unemployment condition for which customer received Payment Suspension Benefits. ® Each
month customer may be required to give proof that of continued receipt of state unemployment
benefits. Disability Benefit: Payment Suspension Benefit and Balance Cancellation Benefit Customer
may be eligible for a Payment Suspension Benefit if becomes Disabled. If customer is a working
person, “Disability” or “Disabled” means that, as a result of an injury or illness, they are unable
to perform the material and substantial duties of customer’s occupation and are under the
continuous treatment of a physician. If customer is a non-working person, “Disability” or
“Disabled” means that, as a result of an injury or illness, they are unable to perform all the
normal activities of daily living of a person of like age or sex as certified by a physician and
are under the continuous treatment of a physician.

 

 

	A customer does not qualify for benefit activation if Disability is due to (a) childbirth, (b)
normal pregnancy, or (c) intentionally self-inflicted injuries. Disability must begin more than
thirty (30) days after customer enrolls in the Plan. If Disability is caused by a pre-existing
condition, customer does not qualify for benefit activation until they have been enrolled in the
Plan for six months. A pre-existing condition is an illness or an injury arising from an accident,
that caused customer to consult with a physician or seek medical treatment within six (6) months
prior to enrollment date. The Maximum Benefit Period for Disability is twelve (12) months. If
customer is continuously disabled for twelve (12) consecutive months, they may be eligible for a
Balance Cancellation Benefit at that time. Conditions for Disability Benefit Activation for Working
Persons • Customer must be out of work for thirty (30) or more consecutive days to qualify for
benefit activation. ® Customer must have been working in a job for thirty (30) or more hours per
week for the three (3) months immediately preceding date of Disability to qualify for benefit
activation. • Customer may be asked to provide a statement from physician stating the cause of the
Disability, the initial onset of the Disability, the expected duration of the Disability, and a
statement that they are unable to perform the customer’s regular job. Each month the customer may
be required to give proof that Disability has continued. Conditions for Disability Benefit
Activation for Non-Working Persons • Customer must have been unable to perform at least one (1) of
the activities of daily living for thirty (30) or more consecutive days to qualify for benefit
activation. ® Customer may be asked to provide a statement from physician stating the cause of the
Disability, the initial onset of the Disability, the expected duration of the Disability, and a
statement that they are unable to perform at least one (1) of the activities of daily living. Each
month customer may be required to give proof that Disability has continued. Hospitalization
Benefit: Payment Suspension Benefit and Balance Cancellation Benefit Customer may be eligible for a
Payment Suspension Benefit if they become Hospitalized. “Hospitalization” or “Hospitalized” means
that customer is admitted to a Hospital and remains in the Hospital for more than forty-eight (48)
hours. The term “Hospital” means a (a) licensed medical facility; (b) chiropractic hospital; (c)
acute care facility; (d) nursing home; (e) residential drug facility; (f) psychiatric facility; (g)
hospice facility; or (h) rehabilitation facility. Customer does not qualify for benefit activation
if Hospitalization is due to (a) childbirth, (b) normal pregnancy, or (c) intentionally
self-inflicted injuries. The Maximum Benefit Period for Hospitalization is three (3) months.

 

 

	If customer is continuously hospitalized for three (3) consecutive months, they may be eligible for
a Balance Cancellation Benefit at that time. Conditions for Hospitalization Benefit Activation ®
Hospitalization must begin more than thirty (30) days after enrollment in the Plan. Customer may be
asked to provide proof of Hospital stay and the duration of the stay. Unpaid Leave of Absence
Benefit; Payment Suspension Benefit Customer may be eligible for a Payment Suspension Benefit if
they take an Unpaid Leave of Absence (“Leave”). “Leave” means an employer-approved temporary
absence without pay from permanent, non-seasonal, full-time employment. The following are examples
of occurrences that do not qualify as a Leave: (a) resignation; (b) retirement; (c) scheduled
termination of employment contract; (d) termination of employment; and (e) absence from work due to
illness, disease, accident, or injury (although these occurrences may qualify for a Disability
Payment Suspension Benefit as described above). Customer is not eligible for Leave benefit
activation if they are self-employed or are an independent contractor. The Maximum Benefit Period
for Leave is three (3) months. Conditions for Leave Benefit Activation Leave must begin more than
thirty (30) days after enrollment in the Plan. Customer must have been working in a job for thirty
(30) or more hours per week for the three (3) months immediately preceding date of Leave. Customer
may be asked to provide proof from employer, stating that they have been granted a Leave from work,
the reason for the Leave, and the duration of the Leave. Life Event: Payment Suspension Benefit
Customer may be eligible for a Payment Suspension Benefit if they experience a Life Event. “Life
Event” means (a) marriage or entrance into a domestic partnership; (b) the birth of child or
adoption of a child; (c) divorce; (d) retirement; (e) change of primary residence; (f) the death of
Spouse or Domestic Partner; or (g) experiencing of a natural disaster. The Maximum Benefit Period
for a Life Event is three (3) months, except for “(e) change of primary residence,” in which case
the benefit period is one (1) month.

 

 

	Conditions for Life Event Benefit Activation Customer must be enrolled in the Plan for thirty
(30) days prior to requesting benefit activation due to a Life Event. Customer must notify
Gettington Account Services within one (1) year of the date the Life Event initially occurred.
Customer will be required to provide satisfactory evidence, such as a copy of (a) a marriage
certificate; (b) a birth certificate or adoption papers; (c) the divorce decree or court order of
divorce; (d) a letter from the employer indicating retirement; (e) an address change documentation,
such as a signed lease, real estate purchase agreement, or deed of trust; (f) a death certificate;
or (g) documentation indicating that as a result of a natural disaster customer experienced at
least five hundred dollars ($500) in damages to residence or proof that residence is uninhabitable,
or other proof that customer has been directly impacted by a federally declared natural disaster.
Pricing — Price listed below is as of date of signing of contract. Price is set by Gettington and
may be amended at the sole discretion of Gettington. 1. $1.19 per $100 of total balance of
Gettington credit account. Marketing Channels — Marketing Channels listed below are as of date of
signing of contract. Marketing Channels are set by Gettington and may be amended at the sole
discretion of Gettington Print including Statement message, catalog, insert, bangtail and solo
direct mail Inbound and outbound telemarketing Internet and email marketing Customer Service
cross-sell and order add-on

 

 

	Permissible States and Territories for Safeline Marketing As of the day of the contract, the
permissible states and territories are: States Alabama Arizona Arkansas California Colorado
Connecticut Delaware Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine
Maryland Michigan Minnesota Mississippi Missouri Nebraska Nevada New Hampshire New Jersey New
Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South
Carolina South Dakota Tennessee Texas Utah Vermont

 

 

	Virginia Washington West Virginia Wisconsin Wyoming Territories District of Columbia Puerto Rico
For greater clarity, the states and territories that are not to be marketed to as of the date of
this contract are: States Alaska Florida Massachusetts Montana Territories American Samoa Federated
States of Micronesia Guam Marshall Islands Northern Mariana Islands Palau Virgin Islands Both
parties have an obligation to amend this list as information about other permissible (and not
permissible) states and territories becomes available.

 

 

	EXHIBIT M Debt Waiver Product Terms and Conditions See Subsequent Pages

 

 

	Congratulations Welcome to rffityl fotf fe ; on choosing r£1 jpjp. i
stSfcMgg’J. ja/tfLlne Account Protection VS’JDS3 Account Protection .
~’fNlV!KiflflMlVP||ii .> Your enrollment ensures worry-free ‘""~~—]wUM —”
protection of your Gettington Credit —tSSISL “ Account for just pennies a day and
you .;¦•*’ja C5 IllllJillP” pay nothing if you have no balancetj Cut along dotted line I
i In case of job loss or disability, £” —,£. *-1 .. >-., . , s SafeLine freezes
your account for 3a feline *a: m yno mo,*.,. -... , j payments or late fees will be due ,,
        ... *S%"' ¦- Enrollmentand no SafeLine montnlyfees wi” ,— -g|p.% “v kk- % V ‘
a > ii m. ’ be assessed. i"'"' ~’ “-PflL ‘-’” ~«s “¦Acknowledgement >
-.—,.- ‘-J|?’ Thank you for choosing SafeLine° °r-in the event of y°ur death’ “ ¦
14’S > v’SL !9fe& 1the outstanding account balance “t-: *%,vl ik 3111111,
I acknowledge my enrollment in, tto:SafeLine Account , as$ credjt wju fae -( “|,|*te- -,
jIL-J 1 Protection program offered by WebBank to protect 1 . iSBlii... ‘<*-’ I my
Gettington Credit Account and I have received the 1 waived. .llSlllfcfe. .”(1SafeLine Plan
Summary.iBSe‘"' — ¦’ **1. • . . ., _’ See inside for important information
“BBbL i’ <: | Gettington Credit Account Number: i ,.,.,. *a&s*ss-s*—r . *. i i
—: [ about your benefits and retain this<‘¦¦¦j for your records. You’ve made a smart
choice. I 1 Your SafeLine enrollment provides worry-free I Account Holder Name iplease print) 1 , ,,
        . . _ ... . i I Claim Information protection of your Gettington Cred.t Account I AddTSi To make
an eligible claim, please contact (issued by WebBank). 1Gettington Account Services: 5 cup
sW-zip ,, M ., PLEASE REVIEW THE ENCLOSED , i By Mail PLAN SUMMARY. It contains important i 7 ,u
        ,,, c. , l Gettington Account Services information about your coverage and I *-«-*” , 6250
R.dgewood Road contacts for making a claim. PLEASE S!GN THIS FORM AND J St. Cloud, MN 56303 5 MAIL
PROMPTLY TO: J By phone ~£\ I 6ffi0nRS!JSlRtoJSn“O8S Monay%eriday6taSnlVpm9CT Ml GCttlFKltOIL.
I St. Cloud, MN 56303•I 1 t _ _ .. ,, _ _ , _ ji eceiiingion 5-06001-000 RETAIN FOR
YOUR RECORDS.

 

 

	Safeline Account Protection plan Summary lf a” conclitions are met- Vour Gettington
Credit Account (issued by -You cannot qualify for disability benefits due to a) childbirth. 3T6 LI
lie nCCU U 111 V lOl.cC HOI I WebBank) will be frozen for the shortest of: 1) the number of months
you b) normal pregnancy, or c) intentionally self-inflicted injuries. R a,, Ci a wyi
wm~ky\i ave Deen enrolled in SafeLine, 2] the length of your unemployment, 3) You
cannot re-submit a benefit activation request due to a disability Oil OUifllllQBjf the length of
your disability occurrence, or 4) six months. Once benefits condition that we have already honored
for the full six-month have expired, your account will “be reactivated and you will be responsible
benefit period. for making monthly payments again, as outlined in your Gellington Credit •
Gettington Account Services will verify the information given and This is a summary of benefits and
conditions of the optional SafeLine Account (issued by WebBank) agreement. In the event of your
death, the evaluate your request for benefit activation. Account Protection Program in which you
have elected to be enrolled account balance as of the date of your death (up to your assigned
credit • You will not qualify for benefits if your account is seriously in connection with your
Gettington Credit Account (issued by WebBank). |im;t) wju t,e wajved (provided all
conditions are met) and your Gettington delinquent (more than 60 days past due) when we review your
Credit Account (issued by WebBank) will be closed. application for benefits. In this benefits and
conditions guide, the words ‘you’ and “your” refer to the person enrolled in the SafeLine Account
Protection Program, and the Conditions for Unemployment Benefit Activation Conditions for Death
Benefit words “we”, “us” and “our” refer to WebBank- . You must be out of work for 30 or more
consecutive days prior to • You must be enrolled in SafeLine Account Protection for three making a
request for benefits. months prior to date of death to be eligible for the death benefit.
Enrollment . You must have been working in a job which entailed 30 or more hours • A death
certificate must be provided. Upon receipt of death Your purchase of SafeLine Account Protection is
an optional benefit for per wee]< jn orcjer l0 SUDmit an unemployment benefit activation
request. certificate, your account balance will be waived up to your credit Gettington Credit
customers. Whether or not you purchase this product .you are not eligible for the unemployment
benefit if you are self- limit and your account will be closed. will not affect your application
for credit or Ihe other terms of any existing employed. Retired and permanently disabled account
holders cannot You will not qualify for benefits if your account is seriously credit agreement
you have with WebBank. request benefit activation due to unemployment delinquent (more than 60 days
past due) when we review your Your unemployment must be involuntary. application for benefits.
The monthly fee for SafeLine Account Protection is 94 cents per S100 of . You must be enrolled in
SafeLine Account Protection for three months your total balance at the end of each monthly billing
cycle. For example. prjor l0 requesting benefit activation due to unemploymenL if your balance is
$195 you will be assessed a fee of S1.83 15195/100 x .94). . you cannot submit a benefit activation
request due to an unemployment If your balance is less than $100, this fee will be prorated. For
example, if condition that we have already honored for the full six-month benefit your balance is
$65. you will be assessed a fee of 61 cents ($65/100 x .94). period. • You will be required to
submit a completed Benefit Activation Application “T’lLfc | . .i i if*i HP You have the
right to cancel SafeLine Account Protection at any time. form 3nd a copy of your Slate
 unemployment
registration form provided I 11011!% VOLI lOl If you cancel within 30 days of your enrollment date,
we will refund to you by rhe state in which you collect unemployment benefits. your SafeLine
Account Protection fee. We may cancel SafeLine Account . Gettington Account Services will verify
the information given and rtHMAlIinn im Protection at any time. We will not reduce any claimed
benefits you evaluate your request for benefit activation. 6111011100 IO are already receiving at
the time of our cancellation notice. Gettington . Upon approval of your Benefit Activation
Application, your benefits will “reserves the right to adjust benefits and pricing with 50 days
prior written be retroactive to the later of your first day of unemployment, in which *—¦; yIs
notification to you of the change. case any delinquency relating to the unemployment condition will
be |L /*¦"*, ¦#- jf~% 1 1 Wk “.® cleared (if present), or three months after your enrollment
date in the % “f f f i 111 mBenefits Description program. Also, any negative status or
reporting will be cleared if it was a *_• CC 8 \_ , 111 \ SafeLine Account Protection freezes
your Gettington Credit Account result of the unemployment condition that arose three months after
your (issued by WebBank) for up to six months in the event that you become enrollment date in the
program. ACCOUITt Protection unemployed or disabled, provided all conditions are met. (See
‘Conditions . r£acrl month you will be required to give proof that you will continue to for
Unemployment Benefit Activation” and “Conditions for Disability receive unemployment benelils.
Acceptable verification includes a copy Benefit Activation” below.) In the event of your death.
SafeLine Account 0( electronic documentation of receipt of unemployment payment or Protection will
waive your entire balance as of the dale of your death other similar verification. FOf yOUT
SeCUTity, ple3Se (up to your assigned credit limit) provided all conditions are met. and . you will
not qualify for benefits if your account is seriously delinquent your Gettington Credit Account
(issued by WebBank) will be closed. (See (more than 60 days past due) when we review your
application for fj[[ OUt the form On the “Conditions for Death Benefit’ below.) benefits. The term
“freeze” means that we will not impose a minimum payment due. Conditions for Disability Benefit
Activation Oilier SlUC Ol tlilo pallet late fees, overlimit fees, or SafeLine Account Protection
fees in any billing . You must be enrolled in SafeLine Account Protection for 30 days prior to
period in which benefits are provided. Your account status with Gettington requesting benefit
activation due to disability.anG 171311 prOlTiptly tO wilt be frozen upon benefit activation
during those billing periods, and no . You must be unable to work due to the disability. reports
reflecting a deteriorating credit status with Gettington will be sent . you must t>e out of work
for 30 or more consecutive days prior to aCkflOWledCje FeCeipt Of to any credit reporting agency
during those billing periods. For example, if making a benefit activation request. your account is
30 days delinquent when you activate benefits, the status . No disability or illness benefit
activation request can be submitted for VOIJ r P I“TO 11 ITl P D t will remain unchanged while
your account is frozen. Please note that you pre-existing conditions until you have been enrolled
in SafeLine Account JU ClllUllllieiH. will be unable lo use your Gettington Credit Account (issued
by WebBank) Protection for six months. . r and interest will continue to accrue on your outstanding
balance while .You must have been working in a job which entailed 30 or more “inTOriTlStlOn.
SafeLine Account Protection is activated and your account is frozen. hours per wee|< jn order to
submit a benefit activation request for a disability. You are not eligible for the disability
benefit if y
ou are retired. permanently disabled, or self-employed.

 

 

	Hospitalization Benefit: Payment Suspension Benefit anil (f) the death of your Spouse or Domestic
Partner or (g) your experiencing IBMKIBfifuH Balance Cancellation Benefit of a natural disaster.
KWWMSYSEMmFXXmmnS Benefit Description Tlic Maximum Benefit Period Tor a Lire Event is three
(3) months, except for lflillj B ft]j§ 1 amflSrM Stfga WjLl BkJ HI BlwJBi \ A / I 4- You
may be eligible for a Payment Suspension Benefit if you become “<c> )’°ur cllal,ec r primary
residence,” in which case the benefit period is one IWMMmMSliS VV GICO iTI £ LO
Hospitalized. (I) month. illfllrKll .*- /• “Hospitalization” or “Hospitalized” means that you
are admitted to Conditions lor Lile Event Benelit Activation BSiBmSimmmmBmMl I JL 1 a
Hospital and remain in the Hospital for more than forty-eight (48) • You must be enrolled in the
Plan for thirty (30) days prior to requesting GtS!SJmSlP’°W°lX9¥WOKKi \& ‘“lI iF tf~~% 1 1
W~\ f~\ hours. The term “Hospital” means a (a) licensed medical facility; (b) benefit activation
due to a Life Event. WBmBmW§BmSm wk 1 §8lTM?mlrrM 1 ifll t 1” 1 111 1 chiropractic hospital;
(c) acute care facility; (d) nursing home; (e) You must notify Gettington Credit Account Services
within one (f) year MXlSa!w/ %*JL I \— L> 1 1 1 \*<® residential drug
facility; (f) psychiatric facility; (g) hospice facility; or (h) 0( the date the Life Event
initially occurred. SVHWFTWf’VWM rehabilitation facility. • You will be required to
provide satisfactory evidence, such as a copy llIB AcCOURt PrOtCCtlOn Pi US You do not qualify
for benefit activation if your Hospitalization is due 0f (a) a marriage certificate; (b) a birth
certificate or adoption papers; illilBl to (a) childbirth, (b) normal pregnancy, or (c)
intentionally self-inflicted (C) the divorce decree or court order of divorce; (d) a letter from
the “JgMHllMlMaflilglilM injuries. employer indicating retirement; (e) an address change
documentation, llliiiBllM The Maximum Benefit Period for Hospitalization is three (3)
months. such as a signed lease, real estate purchase agreement, or deed of trust; n -gggggfm*
If you are continuously hospitalized for three (3) consecutive months, (<)a deatn certificate;
or (g) documentation indicating that as a result of J\— cut along dotted nm .,. , 1 you may be
eligible for a Balance Cancellation Benefit at that time with a natural disaster you expenenced at
least five hundred dollars ($500) in r *” , “.jJBv. proof of your ongoing hospitalization
damages to your residence or proof that your residence is uninhabitable, I Conditions lor
Hospitalization Benefit Activation £ “inlZJtl” *l” ‘l“impacM by a MeraIll’ • f.J I — ,
• Your Hospitalization must begin more than thirty (30) days alter you; ,,J ° m I enroll in
the Plan.; j 5 °• You may be asked to provide proof of your Hospital stay and the
rTMn,,k,!,f,,,«,,A ;.,,; ; % S /- n. ‘ duration of the stay. Congratulations on choosing i
; §B [ fpo- j i S r I • I I—;, “-stj envelope slot i are Line,
protection pius i h j pi sswi” . ;’Benelit Description Your enrollment
ensures worry-free protection of your 1 11—~ I § -o 1 ‘” TilSF IsAi k You may be eligible
for a Payment Suspension Benefit if you take an WebBank/Gettington Credit Account for just pennies
a 1 1 i , S < , :,,, Haik ‘V Unpaid Leave of Absence (“Leave”). day and you pay nothing if you
have no balanceI ~Lj 1 Ss-g 1 “ Wftt. vi” “Leave” means an employer-approved temporary absence
without pay , , , ,, ,. i % i y £ E1 ° a , iTlfe “ “’ ‘ from permanent, non-seasonal,
full-time employment. In case of unforeseen events, SafeLine freezes your a; i < fs ‘ . f ‘S.
Jl:V-
 The following are examples of occurrences that do not qualify as a Leave; account for up to
the specified amount of time below; l ; g,, o vf3*=w?;. resignation- no monthly payments or late
fees will be due and no ol. i K S > “JSJfc—  :’ , > :. retirement; (c) scheduled
termination of your employment contract SafeLine monthly fees will be assessed. Interest charges •
l ; S 3 f -, • — (d) termination of employment; and (e) absence from work due to will continue
to accrue. ( l £ ( WULi-.- illness, disease, accident, or injury (although these occurrences may •
Job loss: up to 12 months I $i j I raEL’ qualify for a Disability Payment Suspension Benefit as
described above). • Disability: up to 12 months i TJaBjt You are not eligible for Leave benefit
activation if you are self-employed Unpaid leave of absence: up to 3 months [ ,, = % I “ ‘” l’ or
are an independent contractor. • Hospitalization: up to 3 months I c 12 I Vm l\/P marip a Qmprt
rhniro The Maximum Benefit Period for Leave is three (3) monllis. • Life event (as described
inside): up to 3 months j c CD *$j 2 ° I u v’ IQW3 O ol I Id i I L-l lUIV-C. Conditions lor
Leave Benefit Activation Or, in the event of your death, the outstanding account 1 §1 §5 if I 8
Your Safpl inp enrollment nrnvirlps Your Leave must begin more than thirty (30) days after you
enroll in balance up to the assigned credit limit will be waived os g, §-S I TOUr bateLine
enrollment provides mePian- u ,,, , , i u s -n ,2 e = o. i worry-free protection of
your •You must have been working in a job for thirty (30) or more hours You may be eligible for
other account balance , <o. wJsj J3 , rotKnntn rroHit A, .rt- per week for the three (3)
months immediately preceding your date canceilation benefits. fli > .c ass ? , ueuinyion
reuil AU-OUriT. ofLeave. , Uj o 8 s I — i i (issued by WebBank). You may be asked to
provide proof from your employer, stating that See inside for important information about 1 f"**
Sc’c’’S -Suj 1 you have been granted a Leave from work, the reason for the Leave, your
benefits, including eligibility conditions. I &— -g u =« .!= .E j- , D, rn« nn/iEui Tun cur.
n«n dt «u ci immov and the duration of the Leave. and retain this Plan Summary
for your records. I ‘- < k 111 £1 PLEASE REVIEW THE ENCLOSED PIAN SUMMARY. 1 EaJ +- 1.&S
Ej ;S , It contains important information about your Life Event: Payment Suspension Benefit ,, . , ,
T , ,. .u, , . i, S 9 11 S•§-o-o >-” I coverage and contacts for making a claim. . p
Claim Information: To make an eligible claim. ,, C] ] i= — £”.£ S n Tl “O i- Beoellt Description
please contact Gettington Credit Account Services: V>T J “c II — U<<G You may be
eligible for a Payment Suspension Benefit if you experience t*«*i 0 t-a \ j % rm
aLifeEvenL By Mail: Gettington Credit Account Services I f« 2g 5fj -I MmC\ #.,. “Life Event”
means (a) your marriage or entrance into a domestic 625° Rid9ewood R°ad-st“cloud’MN 56303 I r £ t5
1 IMil GettlligtOII. partnership; (b) the birth of your child or your adoption of a child;
(c) By Phone: Toll-free 1-866-688-1091 I J j; s < I *your divorce; (d) your retirement; (e)
your change of primary residence; 1 I SGtUinglon 5-060501-000, RETAIN FOR
YOUR RECORDS.

 

 

	SafeLiHB® ‘Contact us to obtain a Benefit Activation Application by visiting us at -For Payment
Suspension Benefits, except when activated for Life Events, -Upon approval of your Benefit
Activation Application, your benefits Arpnimf PrnfprHnn Plus Plan nmmanr k fingerhut.com; or by
writing to us at Gettington Credit Account Services. you will be required to provide proof of
continued qualification for will be activated retroactive to the later of (a) your first day of
Mbbuum 1-iuiei.iiuii rms nan ounimaiy 6250 Hidgew00d Rd., st. Cloud, MN 56303; or by calling us at
benefit activation, as described below. Involuntary Unemployment,” in which case any delinquency
relating to These are the terms and conditions of the notional SafeLine® Account 1-866-688-1091.
The application will list the supporting documentalion the Involuntary Unemployment condition will
be cleared (if present); TMltaTM&rfutoSrtS,h thatyoumustprov.de. Death Benefit: Balance
Cancellation MJ TJlCS fnlS’l connection with your WebBank/Gerfington Credit Account (“Credit
• You must complete a Benefit Activation Application and submit it, g ff( BescnWan TJS%?X*
ITTM2TM L.JSI th Accounf) along with the supporting documentation, to Gettington Credit Account
aenem uescnpnon if it arose at least three (3) months after your enrollment date in the '' Services
at the address shown on the aoolication For the first ninety (90) days after your enrollment in the
Plan, you may program and was a result of the Involuntary Unemployment condition In this amendment,
the words “you” and “your” refer to the person      ,.,. . on . be eligible for the Balance
Cancellation Benefit, but only in the event for which you received Payment Suspension Benefits.
enrolled n the Plan, and the words we, us” and “our refer to “ Gettington Credit Account Services
will venfy the information given and . “ Ar.riri~n1,r neath “arrirfentai neith” means death that
lai k ,- .. . ,. j. ¦... . ,uii.hnoni, evaluate vnur reouest for benefit activation ot your
nccioemai ueatn. Accioentai ueatn means oeatn mat (a) is • Each month you may be required to give
proof that you continue to WebBank. evaluate your request rorDenetitaciivanon. directly due to an
accidental injury that occurs after the enrollment date; receive state unemployment benefits • If
your benefit activation is approved, your benefits will be activated (o) js independent of all
other causes, except accidental injury; and (c) is Enrollment immediately. If your benefits are not
approved, you will be notified of unintended, unexpected, and unforeseen. such action and the
reason benefits were not activated. ., ,,r . ... ,, ,, .. . . .,,, ,
Disability Benefit: Payment Suspension Benefit and Balance Your purchase of the Plan is optional.
Whether or not you purchase the II y°"' dralh occurs TMre ‘ha” ninety (90) days after your
enrollment Cancellation Benefit Plan will not affect your application for credit or the terms of
any existing ln the pla”. y°u may oe el0ihle for Ihe Balance Cancellation Benefit credit agreement
you have with WebBank regardless of the cause of death; however, death from war, act of war mmm
uescnpuon The monthly fee for the Plan is $1.19 per $100 of your toy balance (declared or not), or
act of terrorism invalidates eligibility for the Balance You may be eligible for a Payment
Suspension Benefit if you become of your Credit Account at the end of each monthl/billing cycle.
For I 1 mUm BeneM’ unless sudl lmalldatl°n ls eroblblted W”‘6 DlsablBd’ example, if your balance
is $195 you will be assessed a fee of $2.32 W>i iv D rs io/-\f i4-f If you are a working person,
“Disability” or “Disabled” means that, as ($195/$100 x $1.19). If your balance is $65, you will be
assessed a fee UUl DCI Ifc-I lib Conditions for Death Benetit Activation a res
ult of an injury or
illness, you are unable to perform the material of $0.77 (SS5/S100 x $1.19). , /—.% -Your death
certificate must be provided. and substantial duties of your occupation and are under the
continuous You have the right to cancel the Plan at any time. If you cancel within BlB LllBYlCQ
treatment of a physician. thirty (30) days of your enrollment date, we will refund your Plan fee.
v-i«.v>m i- Involuntary Unemployment Benefit: Payment Suspension
iTJ?/JumSS, We reserve the right to adjust any of the terms and conditions, or cancel
StgiBMitfMclfflWfiMWngi Benefit and Balance Cancellation Benefit as a res ‘of a” llw ° “
ss’yGU a e“lD pertorm a” ormal the Plan entirely, with thirty (30) days prior written
notification to you IfSMWffilTO nm.m n,,TMnt; ,, activities of daily living of a person of like age or
sex as certified by a of the change. Any change or cancellation will not affect any benefit fMJPPg
uem” uesc"'“ra” physician and are under the continuous treatment of a physician. activation that
exists on or prior to the effective date of such change or MMMMBHgMMHM You may be
eil°lble ,or a Payment Suspension Benefit if you become You do not qualify for benefit activation
if your Disability is due to cancellation. TM~ ~ “ vmmmmmm mmnw Involuntarily Unemployed. (a)
childbirth, (b) normal pregnancy, or (c) intentionally self-inflicted Disability “Involuntary
Unemployment” or “Involuntarily Unemployed” means injuries. Your Disability must begin more than
thirty (30) days afteryou Balance Cancellation Benefit Descrintion a°ld yTMbecome disabled im t0 an
12 Wto 12 you have suffered an entire loss of employment income due to one of enroll in the Plan.
If your Disability is caused by a pre-existing condition, . .,,,.... k j accident or
illness that leaves you unable to months consecutive the following reasons: (a) layoff, (b) general
strike, or (c) involuntary you do not qualify for benefit activation until you have been enrolled
Provided all conditions are met, we may activate your benefits and aTTM °’TMe,12mTMm months
termination by the employer. in the Plan for six (6) months. A pre-existing condition is an illness
or o? vnt’Seatntr we’mav SlZ’S Mhfend’E££ iTZnUTjS Benefits will not be activated for termination
due to your willful an injury arising from an accident that caused you to consult with a
ilZTJl y)°f°tleast30c,nsecutivedays . u The pnysicia,, or seek medilal trealmeni
within six (6) monte prior l0 your Ci,S,nn h£~ £S IT r” h> Homitalratinn M°wi«Bara
exTMPl of occurrences that do not qualify as Involuntary enrollment date. ilTn-,C P cancellation,
your Credit Hospitalization 3 After3 Unemployment (a) voluntary forfeiture of employment salary,
wages The Maximum Benefit Period IbrDisabiti.y is twelve (12)TM,!., Account win pecioseo. When you
are hospitalized due to an months consecutive or employment income;, (b) resignation; (c)
retirement; (d) scheduled lfyouarecontinuouslydisabledfortwelve(12)consecutivemonths,you accident
or illness tor more than two months termination of an employment contract; (e) termination of
employment, may he eligible for a Balance Cancellation Benefit at that time, as long as Payment
Suspension Benefit Description consecutive days except tor involuntary termination by your
employer; or (f) loss of income vou contlnue to meet the conditions for disability eligibility.
Provided all conditions are met, we may activate your benefits and iiimt caused by illness-
disEasB’ accide’lt. m’Y °r pregnancy (although these Conditions lor Disability Benefit Activation
for Wnrkino Persons suspend your Credit Account during the benefit activation period. The
Unemployment ,, After n occurrences may qualify for a Disability Payment Suspension Benefit, as
ConOitmns or Disamitty Benefit Amvation lor Woman Persons term “suspend” means th
at we will waive
your requirement to make Should you lose your job unexpectedly, months consecutive described
below). • You must be ou olf work: for thirty (30) or more consecutive days to the minimum monthly
payment and will waive all late fees or Plan fees and are
unemployed for at least months You are not eligible for Involuntary Unemployment benefit activation
if you q ry o oe applicable to any billing period in which benefits are activated. 30 consecutive
days are self-employed or retired. “ Yo« must have been working in a job for thirty (30) or more
hours Upon benefit activation, your Credit Account is suspended. During those n,-j i ,,f
ni,,, The Maximum Bencm Period for Involuntary Unemployment is twelve (12) °5”?, [°J
*em,7,,erS,,SKliS*31 precBdlnB y0ur °’ billing periods, no reports reflecting a deteriorating credit
status with Unpaid Leave of Absence 3 monlte. Disability to qualify for benefit activation. us will
be sent to any credit reporting agency. Please note that you will Temporary Leave from work months
f m continuously involuntarily unemployed for twelve (12) “ !°u “ be fA!?. PTMa sta.teTM,m fTMm
‘TMf. P”??10TMbe unable to use your Credit Account while benefits are activated, and lifpFvpntc.
consecutive months, you may be eligible for a Balance Cancellation ‘hyen TMf. °,.tbe J?is’b£’h.be,
TMl’a intspel°’ ,lbe. °’1Ih, interest will continue to accrue on your outstanding balance.
LlfeEventS Benefit at that time, song as you continue to meet the requirements for iZX
Upon benefit activation, your Credit Account will be suspended for the Such as marriage birth or
adoption of child, unemployment ellgbility. LP,,n ?Z, n?£ S LZZV V”‘red to give shorter of (a)
the number of months you have been enrolled in the rebrementdeat of a spouse er domestic months
Conditions for,nvoiuntary Unemployment Benefit Activation rZlnTZZlJZLfcrlta. WorUiooPerTM Plan or
(b) the length of time that the condition causing your benefits partner, natural disaster£ ‘
consecutive davs to °“S Dls!”,y Be“el” Act,va’m” “-WriS Persons to be activated
continues up to the maximum benefit period; provided, “TT IZS henefi aJ.Snn consecutive days to .
you mus[ havf, been unabe t(J perfom1 a( eaa m (1) of ,nB ac(ivities however, that suspension
will never be less than one (1) month. Once Moving 1 ITM’DalTM acuvauon. of daiy ivi[]g fQr
thirty or mK consecutive days to qualify for your benefits have expired, your account will be
reactivated in the If you change you primary residence month You must be enrolled in the Plan for
three (3) months prior to requesting benefit: activation. same status as it was on the date of
benefit activation, and you will he benent aclrat">” due l0 Involuntary Unemployment . You my
aske(j f0 fmM, a smmmi from ym pnysfcian . responsible for making monthly payments again as
outlined in your Ueatn Benefit Account “ Y°u must have been working in a job for thirty (30) or
more hours the cause of the Disability, the initial onset of the Disability, the Credit Account
agreement. After90 days, forall causes ofdeath, balance per week for the three (3) months
immediately preceding your date expected duration of the Disability, and a statementthatyou are
unable General Requirements for Benefit Activation accidental death only in first 90 days
cancellation of Involuntary Unemployment in order to qualify for benefit activation. t0 perform at
ieast one (i) of tne activities of daily living. Each month • You will not qualify for benefits if
your account is seriously delinquentI I’You wi” be required to submit a copy of your state
unemployment you may be required to give proof that your Disability has continued. (more than sixty
(60) days past due) when we review your Benefit If you meet eligibility requirements as stated in
this Plan Summary. registration form provided to you by the state in which
you collect Activation
Application. Involuntary Unemployment benefits.

 

 

	Exhibit N Services Provided by Company General program management Dedicated manager of the Program
and liaison to WebBank Management of the origination function o Credit bureau reporting o Inventory
management o Product development and hard-coding Management of p ayment processing Record
maintenance, storage, retention and retrieval Marketing • Development of products, marketing plans,
collateral materials, educational inserts, surveys and support materials Print production of
collateral ® Application fulfillment Market research ® Notification to Borrowers of any change in
terms Credit Approval (based on WebBank credit policies) Customized programming to establish credit
and fraud controls, meet servicing requirements and adhere to WebBank criteria Control Account
creation, review and regular audit Review application for completeness and fraud Application
processing Use of credit review system to approve, decline or hold accounts, including credit
bureau analysis ® Adverse action notification • Application retention, storage and retrieval Credit
Control ® Account management strategy recommendations and implementation (upon approval by WebBank)
o Credit line management o Authorizations o Reissue • Behavior and credit scoring Customer Service
Customer education Customer website for account status information and on-line payment options
Voice response unit, 7 days, 24 hours • 800 number for inbound customer service calls

 

 

	• 800 number for applications by phone 800 number for Account activation 800 number for lost/stolen
calls taken by live representative 7 days, 24 hours Account retention “Day-of payment processing
(Western Union “walk-in service”, MoneyGram, check-by-phone payment vehicles) Dispute handling
Charge-back processing Financial and non-financial adjustments to Accounts Customer information
updates (name, address) Quality assurance monitoring On-going product, compliance and procedural
training for representatives Collection/Fraud Issuing monthly billing statements Processing
payments on Accounts from Borrowers Inbound and auto-dialer driven outbound calls on delinquent
accounts according to documented phone and mail collection strategies 800 number for collection
call backs Skip tracing Bankruptcy, deceased processing Charge-off processing Re-age processing
(according to bank policy) Quality assurance monitoring Risk Management Tracking and analysis of
products and portfolios Reporting Settlement and Reconciliation ® Daily settlement with WebBank ©
Daily balancing Legal/Regulatorv/Compliance Review of all collateral (solicitation pieces, customer
education pieces, customer service and collection communication pieces, etc.) for adherence to
regulations Proactive research on laws and regulations affecting Program Compliance and internal
audit programs, with reports documenting findings Research, documentation and drafting of
regulatory inquiry responses

 

 

	Exhibit O Service Level Standards Service to be Provided Standard Customer Servicing and
Collections Functions Company will utilize reasonable industry accepted standards and practices to
affect customer service, collections, correspondence and payment processing consistent with the
composition of the customer base being serviced. Company will comply in all material respects with
Applicable Laws and regulations governing the business as well as the Account Documentation.
Examples of this level of service include: a. Call Center Functions: Company will answer 70% of
incoming customer service calls within 60 seconds, determined on a monthly average. Abandon rates
will not exceed 6% determined on a monthly average. b. Collection Functions — applies to good phone
delinquent Accounts where the Account balance is $50 or greater and the Account holder is not
charged off, bankrupt, deceased, protected by a cease and desist order, institutionalized, or
actively enrolled in a consumer credit counseling program: Company will attempt to contact 2 +
cycle delinquent Accounts for which no successful contact was made or payment agreement reached no
fewer than 5 times per month and Company will have a monthly average attempt penetration rate on 1+
cycle delinquent Accounts of greater than 80%. c. Correspondence Functions — Company will
acknowledge written disputes in all material respects in accordance with the Billing Rights Notice
and Applicable Laws and regulations including, but not limited to, Regulation of the Truth in
Lending Act. d. Payment Processing Functions — Company will process customer payments in accordance
with Account Documentation and in material compliance with Applicable Laws and regulations.

 

 

	Data Entry (received bv 1 PM PST) Non-monetary changes 100% within 5 business days File maintenance
changes made to an Account 100% within 5 business days New account application entry 100% within 5
business days Monetary Entries (received bv 12 PM EST1 Payments (identified) 100% same or next day
Payments (unidentified) Research within 5 business days Adjustments 100% within 5 business days
Statements A periodic summary of Account activity will be mailed to the Each cycle, in accordance
with Borrower regulation Monthly Statement Storage Information set forth on the Account statement
will 100% for 3 months be stored electronically Balance/status inquiry Information provided to
Borrower regarding their 100% same day if telephonic; Account otherwise 5 business days Transaction
Inquiry Information provided to Borrower regarding specific 100% same day if telephonic;
transactions within last three months otherwise 5 business days Computer Letters and Notices
Computer generated letters and notices to Mailed according to strategy; Borrower

 

 

	Credit Bureau Reporting Account holder files will be sent to those credit bureau Monthly reporting
agencies to whom the Company/Bank reports using the required format MIS Reports 100% within 5
business days Hard or soft copies of daily, weekly and monthly reports Collections Blocking of
bankrupt and deceased Accounts 100% same or next business day Outbound calls on delinquent Accounts
According to strategy Automated charge-off processing 100% within 1 business day of charge-off
cycle

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