Document:

EX-10.1

 Exhibit 10.1 
 SoundBite Communications, Inc. 
 2012 Management Cash Compensation Plan

 Purpose 
 The
purpose of this 2012 Management Cash Compensation Plan (this “Plan”) of SoundBite Communications, Inc. (“SoundBite”) is to provide a balanced compensation package for SoundBite’s management for 2012, in light of
SoundBite’s needs and stage of development. This Plan seeks to establish competitive levels of management compensation, integrate management’s pay with SoundBite’s performance, and facilitate the attraction and retention of qualified
management. This Plan is intended to align management’s financial interests with those of stockholders and to increase stockholder value through continued revenue growth coupled with improved financial performance. This Plan is designed to
focus management on increasing revenue, achieving profitability, and attaining strategic initiatives. The bonus opportunity is tied directly to factors that are expected to increase stockholder value. 

Participants 
 The following
members of management will participate in this Plan: 

	 	•	 	 President and Chief Executive Officer 

	 	•	 	 Chief Operating Officer and Chief Financial Officer 

	 	•	 	 Chief Technology Officer 

	 	•	 	 Executive Vice President and General Manager, Mobile Services Business Unit, and Chief Marketing and Business Development Officer

 The President and Chief Executive Officer, the Chief Operating Officer and Chief Financial Officer, and the Chief
Technology Officer are collectively referred to below as the “General Participants,” and the Executive Vice President and General Manager, Mobile Services Business Unit, and Chief Marketing and Business Development Officer is referred to
as the “CMO.” 
 Compensation 
 Compensation for each participant consists of two components: base salary and a variable performance-based bonus. 
 In 2011 the Compensation Committee of SoundBite’s Board of Directors engaged a third-party executive compensation consulting firm to review senior management compensation and to advise the
Compensation Committee with respect to 2012 compensation for senior management, including each of the participants. Based in part on information and advice provided by the compensation consultants, the Compensation Committee established a base
salary and a variable performance-based bonus for each participant after considering a number of factors, including: the status of the competitive marketplace for the participant’s position, including a comparison of base salaries and bonuses
for comparable positions at peer companies of SoundBite; the responsibilities of the position; the level of experience of the participant; and the knowledge required of the participant. 

 

	1.	Base Salary 

 The base
salary of each participant for 2012 is set forth on Schedule 1. 

	2.	Variable Performance-Based Bonus for General Participants 

  

	 	A.	Bonus Target Available 

The aggregate amount of the target bonus available for all General Participants is $415,000 (the “General Bonus Target”).

  

	 	B.	Bonus Target Calculation 

The aggregate amount of the General Bonus Target payable to all General Participants will equal the sum of components for revenue, pro
forma operating income, and strategic initiatives and goals, each as described below. 
  

	 	•	 	 Revenue Component: Thirty-three percent of the General Bonus Target ($136,950) will consist of a component based on consolidated revenue
recognized in 2012 in accordance with U.S. generally accepted accounting principles (“U.S. GAAP”). The revenue component of the General Bonus Target will be earned on an annual basis and will be computed in accordance with a schedule
approved by the Compensation Committee, which schedule shall provide that the revenue component of the General Bonus Target will be payable in full if and only if revenue for 2012 equals or exceeds the amount of revenue reflected in SoundBite’s
operating plan for 2012 (as approved by the Board of Directors, the “Operating Plan”). 

  

	 	•	 	 Pro Forma Operating Income Component: Thirty-three percent of the General Bonus Target ($136,950) will consist of a component based on pro forma
operating income for 2012. For these purposes, “pro forma operating income” shall be defined as operating income determined in accordance with U.S. GAAP, plus (a) the total amount of expense recorded in accordance with Financial
Accounting Standards Board Accounting Standards Codification Topic 718 (formerly Statement of Financial Accounting Standards No. 123, revised 2004) (“ASC 718”), (b) the total amount of amortization of intangibles recorded in
accordance with U.S. GAAP and (c) the total amount of expense recorded in accordance with U.S. GAAP as a result of the pro forma operating income component of the General Bonus Target as provided under this Plan. The pro forma operating income
component of the General Bonus Target will be earned on an annual basis and will be computed in accordance with a schedule approved by the Compensation Committee, which schedule shall provide that the pro forma operating income component of the
General Bonus Target will be payable in full if and only if pro forma operating income for 2012 equals or exceeds the amount of operating income reflected in the Operating Plan plus $136,950 (the amount of the pro forma operating income component of
the General Bonus Target). 

  

	 	•	 	 Strategic Initiatives and Goals Component: Thirty-four percent of the General Bonus Target ($141,100) will consist of a component based upon
strategic initiatives and goals. The General Participants are being provided with group strategic initiatives and goals in order to align the interests of senior management with SoundBite’s stockholders and to build and maintain a cohesive
management team. The Compensation Committee will have full discretion to evaluate and determine the extent to which each of the revenue and pro forma operating income components of the General Bonus Target has been satisfied for 2012, consistent
with the measurement criteria set forth in, or pursuant to, this Plan. 

  

	 	C.	Allocation and Payment of General Bonus Target 

 The General Bonus Target will be allocated among the General Participants in accordance with the percentages set forth under “General Bonus Target—%” on Schedule 1. Payment of the

 
General Bonus Target amounts to the several General Participants will be due within 30 days after the later of (i) the issuance by SoundBite’s independent registered public accounting
firm of an audit report with respect to SoundBite’s consolidated financial statements for 2012 and (ii) the determination and approval by the Compensation Committee of the General Bonus Target payable under this Plan. 

 

	3.	Variable Performance-Based Bonus for CMO 

  

	 	A.	CMO Bonus Target Available 

 The aggregate amount of the target bonus available for the CMO is $105,000 (the “CMO Bonus Target”). 
  

	 	B.	CMO Bonus Target Calculation 

 The aggregate amount of the CMO Bonus Target payable to the CMO will equal the sum of components for Mobile Services Business Unit (“MSBU”) revenue, revenue and pro forma operating income, each
as described below. 
  

	 	•	 	 MSBU Revenue Component: Fifty percent of the CMO Bonus Target ($52,500) will consist of a component based on MSBU revenue recognized by
SoundBite in 2012 in accordance with U.S. GAAP. The MSBU revenue component of the CMO Bonus Target will be earned on an annual basis and will be computed in accordance with a schedule approved by the Compensation Committee, which schedule shall
provide that such MSBU revenue component will be payable on a commission basis, based on the MSBU revenue earned. Specifically, the amount earned shall equal $52,500 (the applicable CMO Bonus Target), multiplied by a fraction, the numerator of which
shall be the amount of MSBU revenue actually earned in 2012 and the denominator of which shall be the amount of MSBU revenue reflected in the Operating Plan. 

 

	 	•	 	 Revenue Component: Twenty percent of the CMO Bonus Target ($21,000) will consist of a component based on consolidated revenue recognized in 2012
in accordance with U.S. GAAP. The revenue component of the CMO Bonus Target will be earned on an annual basis and will be computed in accordance with a schedule approved by the Compensation Committee, which schedule shall provide that the revenue
component of the CMO Bonus Target will be payable in full if and only if revenue for 2012 equals or exceeds the amount of revenue reflected in the Operating Plan. 

 

	 	•	 	 Pro Forma Operating Income Component: Twenty percent of the CMO Bonus Target ($21,000) will consist of a component based on pro forma operating income
for 2012. For these purposes, “pro forma operating income” shall be defined as operating income determined in accordance with U.S. GAAP, plus (a) the total amount of expense recorded in accordance with ASC 718, (b) the total
amount of amortization of intangibles recorded in accordance with U.S. GAAP and (c) the total amount of expense recorded in accordance with U.S. GAAP as a result of the pro forma operating income component of the CMO Bonus Target as provided
under this Plan. The pro forma operating income component of the CMO Bonus Target will be earned on an annual basis and will be computed in accordance with a schedule approved by the Compensation Committee, which schedule shall provide that the pro
forma operating income component of the CMO Bonus Target will be payable in full if and only if pro forma operating income for 2012 equals or exceeds the amount of operating income reflected in the Operating Plan plus $21,000 (the amount of the pro
forma operating income component of the CMO Bonus Target). 

	 	•	 	 Strategic Initiatives and Goals Component: Ten percent of the CMO Bonus Target ($10,500) will consist of a component based upon strategic
initiatives and goals. The participants have been provided with group strategic initiatives and goals in order to align the interests of senior management with SoundBite’s stockholders and to build and maintain a cohesive management team. The
Compensation Committee will have full discretion to evaluate and determine the extent to which each of the revenue and pro forma operating income components of the CMO Bonus Target has been satisfied for 2012, consistent with the measurement
criteria set forth in, or pursuant to, this Plan. 

  

	 	C.	Payment of CMO Bonus Target 

 Payment of the CMO Bonus Target to the CMO will be due within 30 days after the later of (i) the issuance by SoundBite’s independent registered public accounting firm of an audit report with
respect to SoundBite’s consolidated financial statements for 2012 and (ii) the determination and approval by the Compensation Committee of the CMO Bonus Target payable under this Plan. 

 Schedule 1 
 Base Salaries and Bonus Target Allocations 
  

															
	 	  	 	  	 	 	  	Bonus Target	 
	 Name
	  	 Title
	  	Base Salary	 	  	$	 	  	%	 
	 James A. Milton
	  	President and Chief Executive Officer	  	$	340,000	  	  	$	180,000	  	  	 	43.37	% 
	 Robert C. Leahy
	  	Chief Operating Officer and Chief Financial Officer	  	 	265,500	  	  	 	130,000	  	  	 	31. 33	  
	 Timothy R. Segall
	  	Chief Technology Officer	  	 	257,500	  	  	 	105,000	  	  	 	25.30	  
		  		  				  	  
	  
	 	  	  
	  
	 
	 Totals
	  		  				  	$	415,000	  	  	 	100.00	% 
		  		  				  	  
	  
	 	  	  
	  
	 
	 Mark D. Friedman
	  	Executive Vice President and General Manager, Mobile Services Business Unit, and Chief Marketing and Business Development Officer	  	 	257,500	  	  	$	105,000	  	  	 	100.00	%Eighth Supplemental Senior Indenture

 EXHIBIT 4.1 
 EIGHTH SUPPLEMENTAL SENIOR INDENTURE 
 BETWEEN 

MORGAN STANLEY 

AND 
 THE BANK OF
NEW YORK MELLON 
 as successor to JPMorgan Chase Bank, N.A. 

(formerly known as JPMorgan Chase Bank), Trustee 
 Dated as of May 4, 2012 
 SUPPLEMENTAL TO SENIOR INDENTURE DATED NOVEMBER 1,
2004. 

 THIS EIGHTH SUPPLEMENTAL SENIOR INDENTURE dated as of May 4, 2012 between MORGAN STANLEY, a Delaware
corporation (the “Issuer”), and THE BANK OF NEW YORK MELLON as successor to JPMorgan Chase Bank, N.A. (formerly known as JPMorgan Chase Bank), as trustee (the “Trustee”), 

W I T N E S S E T H : 
 WHEREAS, the Issuer and the Trustee are parties to that certain Senior Indenture dated as of November 1, 2004 (the “Indenture”); 

WHEREAS, the Issuer established and on May 2, 2012 issued its Medium-Term Notes, Series F, Contingent Income Auto-Callable Security
Due May 6, 2013 Based on the Performance of the Common Stock of Caterpillar Inc. (the “Notes”); 
 WHEREAS,
Section 8.01 of the Indenture provides that, without the consent of the Holders of any Securities, the Issuer, when authorized by a resolution of its Board of Directors, and the Trustee may enter into indentures supplemental to the Indenture
for the purpose of, among other things, correcting any provision contained therein, subject to the conditions set forth therein; provided that no such action shall adversely affect the interests of the Holders of the Securities; 

WHEREAS, the Issuer desires to modify certain provisions of the Notes to correct the Maturity Date with respect to the Notes, which
corrected Maturity Date shall be earlier than the Maturity Date as originally stated, which change will not adversely affect the interests of the Holders of the Notes since the amount of interest due to such Holders at the maturity of the Notes will
not change; 
 WHEREAS, the entry into this Eighth Supplemental Senior Indenture by the parties hereto is in all respects
authorized by the provisions of the Indenture; and 
 WHEREAS, all things necessary to make this Eighth Supplemental Senior
Indenture a valid indenture and agreement according to its terms have been done; 
 NOW, THEREFORE: 

In consideration of the premises and the purchases of the Securities by the holders thereof, the Issuer and the Trustee mutually covenant
and agree for the equal and proportionate benefit of the respective holders from time to time of the Notes as follows: 

  
 2 

 EXHIBIT 4.1 
 ARTICLE 1 
 Section 1.01. Amendment of the Notes. 

(i) The title of the Notes is hereby amended by deleting the existing title in its entirety and inserting in lieu thereof the following:
“Contingent Income Auto-Callable Security Due May 2, 2013 Based on the Performance of the Common Stock of Caterpillar Inc.” 
 (ii) The section entitled “Other Provisions” within the Notes is amended by deleting the last sentence thereof in its entirety and inserting in lieu thereof the following: “The Holder of
this Note and the owner of any beneficial interest herein, by its purchase of this Note or such beneficial interest herein, is hereby deemed to have consented to any amendment to this Note that conforms the terms of this Note to the terms as set
forth in Pricing Supplement No. 175 dated April 27, 2012, as amended by Amendment No. 1 thereto dated May 4, 2012, and the product supplement and prospectus referred to therein, each related to this Note and filed with the
Securities and Exchange Commission, and the Trustee is hereby authorized to enter into any such amendment to this Note without any further consent thereto of the Holder hereof or of such owner.” 

(iii) The definition of Maturity Date within the Notes is hereby amended by deleting the first sentence thereof in its entirety and
inserting in lieu thereof the following: “May 2, 2013, subject to extension as described in the following paragraph.” 

SECTION 1.02. Exchange of the Notes. The Trustee is authorized to exchange the original certificate dated May 2, 2012
evidencing the Notes for the duly executed and authenticated certificate evidencing the amended terms of the Notes. Upon such exchange, the Trustee shall promptly cancel and dispose of such original Notes in accordance with Section 2.10 of the
Indenture. Failure to exchange such original Notes for such amended Notes in accordance with this Section will not impair the validity of or otherwise affect the Notes, as amended. 

ARTICLE 2 

Miscellaneous Provisions 
 Section 2.01. Further Assurances. The Issuer will, upon request by the Trustee, execute and deliver such further instruments and do such further acts as may reasonably be necessary or proper
to carry out more effectively the purposes of this Eighth Supplemental Senior Indenture. 
 Section 2.02. Other Terms of
Indenture. Except insofar as herein otherwise expressly provided, all provisions, terms and conditions of the Indenture are in all respects ratified and confirmed and shall remain in full force and effect. 

  
 3 

 Section 2.03. Terms Defined. All terms defined elsewhere in the Indenture shall
have the same meanings when used herein. 
 Section 2.04. Governing Law. This Eighth Supplemental Senior Indenture
shall be deemed to be a contract under the laws of the State of New York, and for all purposes shall be construed in accordance with the laws of such State, except as may otherwise be required by mandatory provisions of law. 

Section 2.05. Counterparts. This Eighth Supplemental Senior Indenture may be executed in any number of counterparts, each of
which shall be an original; but such counterparts shall together constitute but one and the same instrument. 

Section 2.06. Responsibility of the Trustee. The recitals contained herein shall be taken as the statements of the Issuer,
and the Trustee assumes no responsibility for the correctness of the same. The Trustee makes no representations as to the validity or sufficiency of this Eighth Supplemental Senior Indenture. 

  
 4 

 IN WITNESS WHEREOF, the parties hereto have caused this Eighth Supplemental Senior Indenture
to be duly executed, and their respective corporate seals to be hereunto affixed and attested, all as of May 4, 2012. 
  

			
	MORGAN STANLEY
		
	By:	 	/s/ KEVIN SHEEHAN
		 	Name: Kevin Sheehan
		 	Title: Assistant Treasurer

 Attest: 
  

			
	By:	 	/s/ JARETT H. SCHULTZ
		 	 Name: Jarett H. Schultz

		 	 Title: Assistant Secretary and Counsel

  

			
	THE BANK OF NEW YORK MELLON TRUSTEE,
		
	By:	 	/s/ TIMOTHY W. CASEY
		 	Name: Timothy W. Casey
		 	Title: Vice President

 Attest: 
  

			
	By:	 	/s/ LAURENCE J. O’BRIEN
		 	Name: Laurence J. O’Brien
		 	Title: Vice President

  
 5 

 EXHIBIT 4.1 

 

							
	STATE OF NEW YORK	    	)	 		  	
		    	)	 	ss.:	  	
	COUNTY OF NEW YORK	    	)	 		  	

 On this 4th day of May 2012 before me personally came Kevin Sheehan to me personally known, who, being by me duly sworn,
did depose and say that he resides at Darien, CT; that he is an Assistant Treasurer of Morgan Stanley, one of the corporations described in and which executed the above instrument; and that he signed his name thereto by authority of the Board of
Directors of said corporation. 
 [NOTARIAL SEAL] 

 

	
	 /s/ CINDY S. BUCKHOLZ

	Notary Public
	

							
	STATE OF NEW YORK	    	)	 		  	
		    	)	 	ss.:	  	
	COUNTY OF NEW YORK	    	)	 		  	

 On this 4th day of May 2012 before me personally came Timothy W. Casey to me personally known, who, being
by me duly sworn, did depose and say that he resides at New York; that he is a Vice President of The Bank of New York Mellon, one of the corporations described in and which executed the above instrument; and that he signed his name thereto by
authority of the Board of Directors of said corporation. 
 [NOTARIAL SEAL] 

 

	
	 /s/ ANNA YIU

	Notary Public

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