Document:

EX-4.21

 Exhibit 4.21 
 Confidential Treatment Requested 
 The portions of this document marked by “XXXX”
have been omitted pursuant to a request for confidential treatment and have been filed separately with the Securities and Exchange Commission. 
  

							
	

	 	 INDIA NON JUDICIAL

 
 Government of National Capital Territory of
Delhi
  
 e-Stamp
	  	

  

					
	Certificate No.	  	:	  	IN-DL68491045820307L
			
	Certificate Issued Date	  	:	  	25-Sep-2013 11:14 AM
			
	Account Reference	  	:	  	IMPACC (IV)/ dl741103/ DELHI/ DL-DLH
			
	Unique Doc. Reference	  	:	  	SUBIN-DLDL74110335256631263936L
			
	Purchased by	  	:	  	IBM DAKSH BUSINESS PROCESS SERVICES P L
			
	Description of Document	  	:	  	Article 5 General Agreement
			
	Property Description	  	:	  	Not Applicable
			
	Consideration Price (Rs.)	  	:	  	0
			
		  		  	(Zero)
			
	First Party	  	:	  	IBM DAKSH BUSINESS PROCESS SERVICES P L
			
	Second Party	  	:	  	MAKEMYTRIP INDIA PVT LTD
			
	Stamp Duty Paid By	  	:	  	IBM DAKSH BUSINESS PROCESS SERVICES P L
			
	Stamp Duty Amount(Rs.)	  	:	  	100
			
		  		  	(One Hundred only)

  

					
	  
	 	Please write or type below this line	 	  

 Amendment to the 
 Business Process Outsourcing Services Agreement And 
 Statement of Work

 Dated March 05, 2008 
 By and between 
 MAKEMYTRIP (INDIA) PRIVATE LIMITED 

And 

IBM DAKSH BUSINESS PROCESS SERVICES PRIVATE LIMITED 

 Confidential Treatment Requested 
 The portions of this document marked by “XXXX” have been omitted pursuant to a request for confidential treatment and have been filed separately with the Securities and Exchange Commission.

 This Thirteenth (13th) Amendment Agreement (“Amendment No. 13”) dated 27th Sep. 2013 to the Business Process Outsourcing Services Agreement
dated March 05, 2008, First Amendment dated July 16, 2008, Second Amendment dated July 28, 2009, Third Amendment dated November 4, 2009, Fourth Amendment dated December 09, 2010, Fifth Amendment dated December 10, 2010,
Sixth Amendment dated December 18, 2010, Seventh Amendment dated April 7, 2011, Eighth Amendment dated October 27, 2011 9th Amendment dated December 29, 2011, 10th Amendment dated July 4, 2012, 11th Amendment dated November 1, 2012, and 12th Amendment dated July 1, 2013 thereto and Statement of Work dated March 05, 2008 and Statement of Work for
OBT and DH dated January 1, 2012 (collectively referred to as “Agreement”) is made at New Delhi: 
 By and between:

 MakeMyTrip India Private Limited, a Company registered under the Companies Act, 1956 and having its corporate office at 243, S
P Infocity, Udyog Vihar, Phase I, Gurgaon, 122016 (hereinafter referred to as “MMTL” which expression shall, unless repugnant to or inconsistent with the context, mean and include its successors and permitted assigns), of the ONE
PART 
 And 
 IBM Daksh
Business Process Services Private Limited, a Company registered under the Companies Act, 1956 and having its registered office at Birla Tower, 1st Floor, 25, Barakhamba Road, Connaught Place, New Delhi 110001 (hereinafter referred to as
“IBM” which expression shall, unless repugnant to or inconsistent with the context, mean and include its successors and permitted assigns), of the OTHER PART. 
 WHEREAS MMTL has entered into the Agreement with IBM and both Parties agree to amend the Agreement as mentioned below. 
 TERMS AND CONDITIONS GOVERNING THIS AMENDMENT NO. 13 
  

	 	I.	The Parties hereby agree to add to the existing Section 2.1 of the SoW as under: 

IBM shall provide services for a period of 4 months, starting effective date of this Amendment No. 13, to write reviews in English
Language for 2000 hotels (basis the inputs provided by MMTL). The same reviews will then be translated in different foreign languages. 

 Confidential Treatment Requested 
 The portions of this document marked by “XXXX” have been omitted pursuant to a request for confidential treatment and have been filed separately with the Securities and Exchange Commission.

  

	 	II.	The Parties hereby agree to add to the existing Section 10 of the SoW as under: 

IBM shall bill MMTL for the above services as per the rate table below: 

 

									
	 Language
	  	Price Per Review
(In INR)	 	  	Total
Reviews	 
	 English
	  	 	XXXX	  	  	 	2000	  
	 German
	  	 	XXXX	  	  	 	2000	  
	 French
	  	 	XXXX	  	  	 	2000	  
	 Italian
	  	 	XXXX	  	  	 	2000	  
	 Spanish
	  	 	XXXX	  	  	 	2000	  
	 Korean
	  	 	XXXX	  	  	 	2000	  
	 Chinese
	  	 	XXXX	  	  	 	2000	  
	 Japanese
	  	 	XXXX	  	  	 	2000	  
	 Thai
	  	 	XXXX	  	  	 	2000	  
	 Russian
	  	 	XXXX	  	  	 	2000	  
	 Arabic
	  	 	XXXX	  	  	 	2000	  

 The payment shall be made on a monthly basis subject to applicable tax deduction at source and is
exclusive of taxes. 
 Any Material developed under this Amendment No 13 will be considered as Type I material in accordance with the Business
Process Outsourcing Services Agreement dated March 05, 2008. 
  

	 	III.	This Amendment No. 13 shall be effective from October 1, 2013 (“Amendment No. 13 Effective Date”) and shall be co-existent and
co-terminus with the Agreement. 

  

	 	IV.	Except for the amendments provided hereunder, all other terms and conditions of the Agreement, which have not been specifically changed / amended / modified hereunder,
shall remain unchanged and continue to be binding between the Parties and the same shall be deemed to be a part of this Amendment No. 13 by reference. 

 

	 	V.	This Amendment No. 13 read together with the Agreement reflects the complete understanding between the Parties. This Amendment No. 12 is incorporated into and
deemed to be part of the Agreement. 

 ACCEPTED AND AGREED TO BY THE FOLLOWING AUTHORISED REPRESENTATIVES OF THE PARTIES: 

 

									
	MakeMyTrip India Private Limited	 		 	IBM Daksh Business Process Services Pvt. Ltd.
					
	By:	 	/s/ JASMEET SINGH	 		 	By:	 	/s/ SUNIL V GUPTA
					
	Name:	 	JASMEET SINGH	 		 	Name:	 	SUNIL V GUPTA
					
	Title:	 	HEAD – CUSTOMER CONTACT GROUP	 		 	Title:	 	Director – Finance
					
	Date:	 	27/9/13	 		 	Date:	 	27/09/2013EX-4.22

 Exhibit 4.22 

 

			
		  	            

  

					
	15th November 2013	  		  	 IBM Daksh Business Process Services Pvt. Ltd.

DLF Building No. 8, Tower – B,

4th Floor, DLF Cyber City, DLF Phase II

Gurgaon – 122002, India
 Tel:
+91-124-4635100
 Fax: +91-124-4263311

 Jasmeet Singh, 

Head – Contract Centre Group, 
 Make My Trip
Private Limited, 
 Plot No 243, 4th Floor, 
 SP Infocity, Udyog Vihar Phase 1, 
 Gurgaon, Haryana, 122 016. 

Subject: Change of Control of IBM Daksh Business Process Services Private Limited (India) 

Contracts: Business Process Outsourcing Services Agreement dated March 5, 2008 and, SOW dated 5th March 2008 & 1st January 2012 (collectively the “Contract”).

 Dear Jasmeet: 
 On
September 10, 2013, International Business Machines Corporation (“IBM”) and SYNNEX Corporation (“SYNNEX”) announced that they entered into a definitive agreement (the “Acquisition”) in which SYNNEX will acquire
IBM’s worldwide customer care business process and insurance processing outsourcing services businesses (the “CRM Business”). The Acquisition will be branded and fully integrated with Concentrix Corporation (“Concentrix”), a
wholly owned subsidiary of SYNNEX. The initial closing of the Acquisition is expected to occur on January 31, 2014, subject to the satisfaction of regulatory requirements and customary closing conditions (the “Closing Date”). You will
be notified if the closing does not occur on that date. 
 Concentrix is the global business services division of SYNNEX with
award-winning expertise in providing its clients with platforms and services to enable their customer strategy. SYNNEX, a Fortune 500 corporation, is a leading business process services company, servicing resellers, retailers and original equipment
manufacturers in multiple regions around the world. This acquisition will benefit you with continuing world class solutions and support provided by a unified, talented and efficient team dedicated to the CRM Business. 

As part of the Acquisition, Concentrix will be acquiring ownership of IBM Daksh Business Process Services Private Limited (India)
(“Daksh”), the legal entity that holds your Contract. This change of ownership of Daksh, from IBM to Concentrix, will occur on the Closing Date (the “Change of Control”). 
 The legal name of “IBM Daksh Business Process Services Private Limited (India)” will change at some time after the Closing Date. The Change of Control will not affect any agreements that you
have with IBM for other products and services. Important information about doing business with Daksh after the Closing Date will be provided to you as we get closer to the Closing Date. 
 Some of the services under your Contract may be performed by in-scope personnel that are located in other countries and the closing dates for those countries may be later than the Closing Date. IBM will
continue to perform those services without interruption pursuant to a subcontracting arrangement between IBM and Daksh until those resources are transferred to Concentrix. Services that are provided by other IBM divisions will also continue to be
performed by IBM pursuant to that subcontracting arrangement. 
 Letter 004-ENG 

Registered Office : Birla Tower, 1st Floor, 25 Barakhamba Road, Connaught Place, New Delhi – 110001 

  
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 If you have
questions, please contact your account focal point as follows: 
 Bharat Sikri, Contact No – 9810606161, Email ID –
bharat.sikri@dc.ibm.com. Please retain this letter for your records. 
 IBM and Concentrix thank you for giving us the opportunity to help your
business continue to succeed and we look forward to serving you in the future. 
 Sincerely, 

 

									
	IBM Daksh Business Process Services Private Limited (India) (“Daksh”)	 		 	Concentrix Corporation
					
	By	 	 /s/    Sunil
Gupta        
	 		 	By	 	 /s/    Simon Y.
Leung        

		 	Authorized Signature	 		 		 	Authorized Signature
					
	Name:	 	Sunil Gupta	 		 	Name:	 	Simon Y. Leung
					
	Title:	 	Director Finance	 		 	Title:	 	Senior Vice President and General Counsel

 Letter 004-ENG 

  
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