Document:

EX-10.1.43

 Exhibit 10.1.43 

 

			
	THE USE OF THE FOLLOWING NOTATION IN THIS EXHIBIT INDICATES THAT THE CONFIDENTIAL PORTION HAS BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT AND THE OMITTED MATERIAL HAS BEEN FILED SEPERATELY WITH THE SECURITIES
AND EXCHANGE COMMISSION: [***]	  	

 February 1, 2017 
 Gogo LLC

 111 N. Canal St., Ste. 1500 
 Chicago, Illinois 60606 

RE: Third Amended and Restated In Flight Connectivity Services Agreement (the “Pre-Apollo Agreement”)
effective as of September 13, 2012, as amended; In Flight Connectivity Services Agreement (the “Apollo Agreement”) effective as of September 14, 2012, as amended; Amended and Restated In Flight Connectivity Services Agreement
(the “L-US Agreement”) effective as of March 14, 2012, as amended. 
 Gentlemen: 

Reference is hereby made to the above-referenced agreements (the “Agreements”). This letter agreement (“Letter Agreement”)
will acknowledge and evidence that American Airlines, Inc. (“American”) and Gogo LLC (“Gogo”) have agreed, effective as of the date of this letter and for good and valuable consideration: 

 

	 	1.	Promo Codes. Notwithstanding any provision of any of the Agreements to the contrary, until execution of the Unified Inflight Connectivity Hardware, Services and Maintenance Agreement between the parties,
American may purchase from Gogo, and Gogo shall provide to American, promotional codes (each of which will enable all passengers on a charter flight to access the Connectivity Services [***]) (“Promo Codes”) for usage by passengers
on designated charter flights (“Charter Flights”) operated by American at the price of [***], subject to any expedited service fee described in Section 2 below. 

 

	 	2.	American Obligations. American shall be solely responsible for all charter arrangements on the Charter Flights and expenses incurred in connection therewith. American shall provide Gogo with at least [***]
prior written notice for any flight it wishes to designate as a Charter Flight, which notice shall contain the departure date, departure time, city pair and flight number of the applicable Charter Flight (a “Charter Notice”). Gogo
will make reasonable efforts to provide Promo Codes (as defined below) for a Charter Notice sent less than [***] before the applicable Charter Flight subject an additional expedited service fee of [***], and the Parties acknowledge that Gogo will
not always be capable of providing Promo Codes in a timely fashion for such expedited requests. American shall be solely responsible for providing the Promo Codes to its Charter Flight passengers. American shall notify Charter Flight passengers that
the Promo Codes are not to be shared with third parties other than Charter Flight passengers and are to be used only on the applicable Charter Flights. American hereby acknowledges that amounts paid for Charter Flights are not subject to any revenue
sharing provisions under the Agreements. 

  

	 	3.	Gogo Obligations. Gogo will ensure that the Portal on the applicable Charter Flight accepts the Promo Codes provided pursuant to this Letter Agreement, and Gogo will make reasonable efforts to supply
replacement Promo Codes in the event Promo Codes do not function properly. The Promo Codes represent a limited license to access the Connectivity Services on the Charter Flight(s) covered by the applicable Charter Notice. Gogo is responsible for any
and all problems that arise in connection with the use of the Portal or the Promo Codes on Charter Flights. If Connectivity Services are not available on a Charter Flight, American agrees to promptly notify Gogo, and Gogo agrees that American shall
not be invoiced or charged for any such Charter Flight. 

  
 Privileged and Confidential 

 

 
  

	 	4.	Prior and Current Scheduled Charter Flights. The parties agree and acknowledge that Gogo may invoice American for all flights dated before the date of this Letter Agreement at any time after execution of
this Letter Agreement but shall not invoice American for any flights dated after the date of this Letter Agreement until after such flights have occurred. 

  

	 	5.	Governing Agreement. Except as set forth in the preceding sentence, the purchase/provision and use of any such Promo Code shall be subject to and governed by the terms of the applicable Agreement covering the
aircraft used for the Charter Flight. 

 Except as modified by this Letter Agreement, the Agreements shall continue in full force and effect.
In the event of any inconsistency between this Letter Agreement and the Agreements, this Letter Agreement shall control. 
 If the foregoing accurately
reflects our agreement, please evidence and acknowledge such fact by signing two copies of this letter in the space provided and returning both copies to Debanjan Ghosh, who shall obtain the appropriate signature on behalf of American and return a
fully signed copy to you. All capitalized terms used herein without definition shall have the respective meanings therefor specified in the applicable Agreement(s). 
  

									
	Very truly yours,	  		  	ACCEPTED AND AGREED:
			
	AMERICAN AIRLINES, INC.	  		  	GOGO LLC
					
	By:	  	 /s/ Debanjan Ghosh
	  		  	By:	  	 /s/ John Happ

	Name:	  	Debanjan Ghosh	  		  	Name:	  	John Happ
	Title:	  	 Sr. Commodity Manager
  

Date:
	  		  	Title:	  	SVP, Regional President

  

					
	American Airlines	  	Confidential	  	

 

 
  

 Exhibit A 

Prior and Scheduled Charter Flights 
  

 
  
  

 
 [***] 

  

					
	American Airlines	  	ConfidentialEX-10.1.44

 Exhibit 10.1.44 

THE USE OF THE FOLLOWING NOTATION IN THIS EXHIBIT INDICATES THAT THE CONFIDENTIAL PORTION HAS BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL
TREATMENT AND THE OMITTED MATERIAL HAS BEEN FILED SEPERATELY WITH THE SECURITIES AND EXCHANGE COMMISSION: [***] 
 Unified In-Flight Connectivity Hardware, 
 Services and Maintenance Agreement 

between 
 American
Airlines, Inc. 
 and 

Gogo LLC 
  

 Unified In-Flight Connectivity Hardware, 

Services and Maintenance Agreement 
  

 This Unified In-Flight Connectivity Hardware,
Services and Maintenance Agreement (together with the Exhibits and the Appendix hereto, this “Agreement”) is made effective as of February 1, 2017, (the “Effective Date”), between American Airlines,
Inc., a Delaware corporation with its principal place of business at 4333 Amon Carter Blvd., Fort Worth, TX 76155 (“American”), and Gogo LLC (f/k/a Aircell LLC), a Delaware limited liability company with offices located at 111 N.
Canal St., Suite 1500, Chicago, IL 60606 (“Gogo”). Each of American and Gogo are referred to herein individually as a “Party” and collectively as the “Parties.” 

WHEREAS, American and US Airways, Inc. (“US”) merged on December 30, 2015, and American and US have combined
their operations and are operating as one airline under one FAA operating certificate under the name American Airlines; 
 WHEREAS,
Gogo provides in-flight connectivity and entertainment equipment and services on certain aircraft operated or to be operated in the future by American pursuant to the following agreements (collectively, the
“Prior Agreements”): 
  

	 	•	 	Mutual Nondisclosure Agreement between US and Gogo, effective as of November 28, 2006 (the “US NDA”); 

  

	 	•	 	Confidentiality Agreement between American and Gogo, effective as of October 15, 2007 (the “American NDA”); 

  

	 	•	 	Amended and Restated In-Flight Connectivity Services Agreement between US and Gogo, effective as of March 14, 2012 (the “US Agreement”), which includes, for
avoidance of doubt, the Content Filtering SOW to the US Agreement dated April 28, 2010; 

  

	 	•	 	Amendment One to the US Agreement, effective as of March 14, 2012; 

  

	 	•	 	Amendment Two to the US Agreement, effective as of December 18, 2012; 

  

	 	•	 	Third Amended and Restated In-Flight Connectivity Services Agreement between American and Gogo, effective as of September 13, 2012 (the “Pre-Apollo Agreement”); 

  

	 	•	 	Amendment One to Pre-Apollo Agreement, effective as of September 13, 2012; 

  

	 	•	 	Amendment Two to Pre-Apollo Agreement, effective as of May 30, 2014; 

  

	 	•	 	Amendment Three to Pre-Apollo Agreement, effective as of February 1, 2015; 

  

	 	•	 	In-Flight Connectivity Services Agreement between American and Gogo, effective as of September 14, 2012 (the “Apollo Agreement”); 

 

	 	•	 	Interim Agreement among American, US and Gogo, effective as of December 1, 2015; 

  

	 	•	 	Letter Agreement between American and Gogo, concerning primarily 2Ku Solution terms, effective as of May 27, 2016; 

  

	 	•	 	Letter Agreement between American and Gogo concerning GGV (also know as Wireless Entertainment), effective as of November 1, 2016 (the “GGV AD Letter Agreement”); and 

 

	 	•	 	Letter Agreement between American and Gogo concerning Charter Flights, effective as of February 1, 2017. 

WHEREAS, the Parties wish, for a variety of reasons, including without limitation, ease of reference and operating efficiencies, to
combine the Prior Agreements and make such changes thereto as the Parties shall mutually agree upon, by executing and delivering this Agreement, which upon such execution and delivery, shall replace and supersede the Prior Agreements (with the sole
exception of Section 3 of Amendment One to the Pre-Apollo Agreement, which shall survive such execution and delivery) in their entirety. 

NOW, THEREFORE, in consideration of the foregoing and the mutual covenants and promises herein set forth, the Parties hereby agree as
follows: 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 
  

2 

 Unified In-Flight Connectivity Hardware, 

Services and Maintenance Agreement 
  

	1.	DEFINITIONS 

 In addition to those terms defined in the body of this Agreement or
the Exhibits hereto, the definitions below shall apply to the following terms: 
  

	 	1.1	“2Ku Fleet” means the Airbus A319 family A/C and Airbus A320 family A/C listed in Exhibit A-1 to be equipped with the 2Ku Solution.

  

	 	1.2	“2Ku Revenue Launch Date” has the meaning set forth in Section 2(c)(ii) of Exhibit J-1. 

 

	 	1.3	“2Ku Solution” means Gogo’s 2Ku connectivity solution using two (2) Ku-band antennas, one for upload and one for download, a Next Gen Gilat satellite
network modem and 802.11ac WAP on the aircraft. 

  

	 	1.4	“757 Fleet” means the Boeing 757 A/C listed in Exhibit A-4a.  

 

	 	1.5	“A/C” or “Aircraft” means an aircraft operated by American or an Operator. 

  

	 	1.6	“AACU” means the ABS ATG communications unit. 

  

	 	1.7	“AACU-B” means the ABS ATG communication unit B. 

  

	 	1.8	“AA Subscriptions” means monthly subscription paid by American passengers to Gogo for unlimited access to Connectivity Services as described in more detail in Exhibit M. 

 

	 	1.9	“Account Manager” has the meaning set forth in Section 11.1.3. 

  

	 	1.10	“ACPU” means ABS controller processor unit. 

  

	 	1.11	“ACPU-2” means ABS control processor unit second generation. 

  

	 	1.12	“Active Monitoring” has the meaning set forth in Section 5.1 of Exhibit F. 

  

	 	1.13	“acWAPs” means 802.11ac cabin wireless access points. 

  

	 	1.14	“Additional A/C” has the meaning set forth in Section 2.1. 

  

	 	1.15	“Ad Revenue” has the meaning set forth in Section 1.5.1 of Exhibit I. 

  

	 	1.16	“Ad Space” has the meaning set forth in Section 1.5.2 of Exhibit I. 

  

	 	1.17	“Ad Space Value” has the meaning set forth in Section 1.5.3 of Exhibit I. 

  

	 	1.18	“Advertiser” has the meaning set forth in Section 1.5.4 of Exhibit I. 

  

	 	1.19	“Affiliate Fee” means the percentage of revenue Gogo pays to American [***] as further described in Section 2.1.2 of Exhibit D. 

 

	 	1.20	“Affiliate” has the meaning set forth in Exhibit V. 

  

	 	1.21	“Aggregate Revenues” means all revenue that Gogo collects for or in connection with the Gogo Services. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 
  

3 

 Unified In-Flight Connectivity Hardware, 

Services and Maintenance Agreement 
  

	 	1.22	“Agreement” has the meaning set forth in the recitals. 

  

	 	1.23	“Air-to-Ground” or “ATG” means technology that uses an air-to-ground link to communicate between a ground network of cell towers and an in-cabin Wi-Fi network. 

 

	 	1.24	[***]. 

  

	 	1.25	“AIPC” means the aircraft illustrated parts catalog. 

  

	 	1.26	“American” has the meaning set forth in the recitals. 

  

	 	1.27	“American Advertiser” has the meaning set forth in Section 1.5.5 of Exhibit I. 

  

	 	1.28	“American Copyright Works” has the meaning set forth in Exhibit V. 

  

	 	1.29	“American Data” has the meaning set forth in Exhibit V. 

  

	 	1.30	“American Identifiers” has the meaning set forth in Exhibit V. 

  

	 	1.31	“American Indemnified Parties” has the meaning set forth in Section 21.1. 

  

	 	1.32	“American IP” has the meaning set forth in Exhibit V. 

  

	 	1.33	“American Marks” has the meaning set forth in Exhibit V. 

  

	 	1.34	“American NDA” has the meaning set forth in the recitals. 

  

	 	1.35	“American Patents” has the meaning set forth in Exhibit V. 

  

	 	1.36	“American Supplier” has the meaning set forth in Section 3.4.5. 

  

	 	1.37	“American System” has the meaning set forth in Exhibit V. 

  

	 	1.38	“American Technology” means American’s proprietary business and technical information concerning American’s business and operations, including without limitation, A/C and any derivatives
thereof. 

  

	 	1.39	“American Whitelisted Content” has the meaning set forth in Section 1.1 of Exhibit I. 

  

	 	1.40	“AMM” means the aircraft maintenance manual. 

  

	 	1.41	“Ancillary Services” means Gogo Services except for Connectivity Services, [***] and Wireless Entertainment, and includes without limitation, Engineering Services, Maintenance Services, customer care
and Portal services. 

  

	 	1.42	“Anonymous Data” has the meaning set forth in Exhibit V. 

  

	 	1.43	“Apollo Agreement” has the meaning set forth in the recitals. 

  

	 	1.44	“Applicable Agreement” has the meaning set forth in Section 5.1.2.1. 

  

	 	1.45	“ARINC” means Aeronautical Radio Inc. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 
  

4 

 Unified In-Flight Connectivity Hardware, 

Services and Maintenance Agreement 
  

	 	1.46	“ARPA” has the meaning set forth in Section 2(c)(ii) of Exhibit J-1. 

 

	 	1.47	“ASA” means above service altitude. 

  

	 	1.48	“ATGM” means Air-to-Ground modem. 

  

	 	1.49	“ATG4 Mainline Fleet” means the Boeing 737 A/C, Airbus A321 family A/C and Airbus A319 family A/C listed in Exhibit A-3. 

 

	 	1.50	“ATG Solution” means Gogo’s Air-to-Ground connectivity solution using an omni-directional antenna and one
(1) ATG (EV-DO Rev A) modem on the aircraft. 

  

	 	1.51	“ATG4 Solution” means Gogo’s Air-to-Ground connectivity solution using a directional antenna and two (2) ATG (EV-DO Rev B) modems on the aircraft. 

  

	 	1.52	“Base Retail Price” means as to any flight and any passenger Wi-Fi-enabled device, the full price charged by Gogo for use
of Connectivity Services on such device on such flight, not taking into account any discounts, promotions, Sponsorships or other promotional activities. 

  

	 	1.53	“Baseline Period” has the meaning set forth in Section 2(c)(ii) of Exhibit J-1. 

 

	 	1.54	“BIA” means the business intelligence and analytics portal. 

  

	 	1.55	“BOM” means bill of materials. 

  

	 	1.56	[***]. 

  

	 	1.57	“BTS” means base transceiver stations. 

  

	 	1.58	“CDR” means critical design review. 

  

	 	1.59	“CDR Gate” has the meaning set forth in Section 1.3.1 of Exhibit F. 

  

	 	1.60	“Certifications” means such certifications and approvals as are required by applicable government bodies to provide the Gogo Services on Retrofit A/C flying in the Territory. 

 

	 	1.61	“Change of Control of Gogo” has the meaning set forth in Section 18.6. 

  

	 	1.62	“Charter Flight” has the meaning set forth in the recitals of Exhibit S. 

  

	 	1.63	“Charter Notice” has the meaning set forth in Section 1 of Exhibit S. 

  

	 	1.64	“Click Through Rate” has the meaning set forth in Section 5.2.6 of Exhibit K. 

  

	 	1.65	“CMM” means the component maintenance manual. 

  

	 	1.66	“CMS” means content management system. 

  

	 	1.67	“Common Broadcast Incidents” has the meaning set forth in Exhibit V. 

  

	 	1.68	“Component” means Equipment other than consumable and expendable parts. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 
  

5 

 Unified In-Flight Connectivity Hardware, 

Services and Maintenance Agreement 
  

	 	1.69	“Confidential Information” has the meaning set forth in Section 20.2. 

  

	 	1.70	“Connectivity Revenue” [***]. 

  

	 	1.71	“Connectivity Revenue Share” means American’s share of Connectivity Revenue as more specifically described in Exhibit D. 

 

	 	1.72	“Connectivity Services” means Gogo’s in-flight wireless Internet connectivity services for passengers’ laptop computers, tablets, smartphones and other
PEDs with Wi-Fi capability, including but not limited to email, instant messaging, over-the-top messaging (e.g., iMessage,
WhatsApp messaging), access to virtual private networks and Internet browsing. 

  

	 	1.73	[***]. 

  

	 	1.74	“Connectivity Take Rate” for any applicable measurement period, means [***]. 

  

	 	1.75	“Content” has the meaning set forth in Section 1.5.6 of Exhibit I. 

  

	 	1.76	“Contracted Fleet” means all A/C on which Equipment is installed pursuant to this Agreement (after the Effective Date), including the 2Ku Fleet, Mainline New Deliveries, Regional Jet Fleet and, to the
extent the option in either Section 2.1(x) or 2.1(y) is exercised, Additional A/C. 

  

	 	1.77	“Control” has the meaning set forth in Exhibit V. 

  

	 	1.78	“Coverage” has the meaning set forth in Section 1 of Exhibit Q. 

  

	 	1.79	“CRC” means cyclical redundancy checks. 

  

	 	1.80	“CSP” means content service provider. 

  

	 	1.81	“Current Routes” has the meaning set forth in Section 1 of Exhibit Q. 

  

	 	1.82	“CWAP” means cabin wireless access point. 

  

	 	1.83	“Dashboard” has the meaning set forth in Section 2.1 of Exhibit K. 

  

	 	1.84	“Data Law” has the meaning set forth in Exhibit V. 

  

	 	1.85	“Data Processor” has the meaning set forth in Exhibit V. 

  

	 	1.86	“Deinstallation” means removal from the A/C of all Equipment listed in Exhibit B except the Installation Kit. 

 

	 	1.87	“Designated Destination” means the point of delivery specified by American. 

  

	 	1.88	“DHCP” means dynamic host configuration protocol. 

  

	 	1.89	“Discloser” has the meaning set forth in Section 20.2. 

  

	 	1.90	“Documentation” has the meaning set forth in Section 3.4. 

  

	 	1.91	“Downtime” has the meaning set forth in Section 5(a) of Exhibit J. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 
  

6 

 Unified In-Flight Connectivity Hardware, 

Services and Maintenance Agreement 
  

	 	1.92	“DSC” means digital switching centers. 

  

	 	1.93	“Effective Date” has the meaning set forth in the recitals. 

  

	 	1.94	“EIS” means, with respect to any Retrofit A/C, entry into service for revenue flights. 

  

	 	1.95	“Electronic Property” has the meaning set forth in Exhibit V. 

  

	 	1.96	“Engineering Liaison” has the meaning set forth in Section 11.1.2. 

  

	 	1.97	“Engineering Services” means any engineering design, drawing or certification-related activity provided by Gogo or Gogo’s subcontractors, including without limitation, the services set forth
in Section 9.3. 

  

	 	1.98	“Equipment” means the LRUs and other equipment, including consumable and expendable parts, set forth in Exhibit B for each Technology Type (as such Exhibit may be amended or supplemented
from time to time for Technology Types other than ATG, ATG4 and/or 2Ku) that Gogo installs, or provides for American to install, on the A/C for the provision of the Connectivity Service. Equipment also includes the accompanying Documentation.

  

	 	1.99	“Event of Default” has the meaning set forth in Section 18.5. 

  

	 	1.100	“Excluded Claims” has the meaning set forth in Section 21.1. 

  

	 	1.101	[***]. 

  

	 	1.102	“Excusable Delay” has the meaning set forth in Section 24.1. 

  

	 	1.103	“Existing Retrofit Fleet” means all A/C on which Equipment has been installed as of the Effective Date. 

  

	 	1.104	“Extended Warranty Period” has the meaning set forth in Section 9.2. 

  

	 	1.105	“FAA” means the Federal Aviation Administration. 

  

	 	1.106	“FAI” means first article inspection(s). 

  

	 	1.107	“FAM” means federal air marshal. 

  

	 	1.108	“First Installation” means each Initial Installation and each Upgrade that occurs when satellite-based Equipment is first installed. 

 

	 	1.109	“Fleet Type” means any fleet type in Exhibits A-1, A-2,
A-3, A-4a and A-4b. 

 

	 	1.110	“Fly-Along Support” has the meaning set forth in Section 5.1 of Exhibit F. 

 

	 	1.111	“Future Routes” has the meaning set forth in Section 1 of Exhibit Q. 

  

	 	1.112	“Gate-to-gate” means the period of time as further described in Exhibit E. 

 

	 	1.113	“General Gogo Services Uses” has the meaning set forth in Exhibit V. 

  

	 	1.114	“Gogo” has the meaning set forth in the recitals. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 
  

7 

 Unified In-Flight Connectivity Hardware, 

Services and Maintenance Agreement 
  

	 	1.115	“Gogo Advertiser” has the meaning set forth in Section 1.5.7 of Exhibit I. 

  

	 	1.116	“Gogo Copyright Works” has the meaning set forth in Exhibit V. 

  

	 	1.117	“Gogo Customer Database” has the meaning set forth in Exhibit V. 

  

	 	1.118	“Gogo Data” has the meaning set forth in Exhibit V. 

  

	 	1.119	“Gogo Identifiers” has the meaning set forth in Exhibit V. 

  

	 	1.120	“Gogo Indemnified Parties” has the meaning set forth in Section 21.2. 

  

	 	1.121	“Gogo IP” has the meaning set forth in Exhibit V. 

  

	 	1.122	“Gogo Marks” has the meaning set forth in Exhibit V. 

  

	 	1.123	“Gogo Multi-Airline Pass” has the meaning set forth in Section 2.1.2 of Exhibit D. 

  

	 	1.124	“Gogo Patents” has the meaning set forth in Exhibit V. 

  

	 	1.125	“Gogo Services” means the Connectivity Services, [***], Wireless Entertainment, Ancillary Services and any other services to be provided by Gogo pursuant to this Agreement, including without
limitation, services pertaining to maintenance, support, engineering, installation and Deinstallation of the Equipment, and training in connection therewith. 

  

	 	1.126	“Gogo System” has the meaning set forth in Exhibit V. 

  

	 	1.127	“Gogo Technology” means Gogo’s proprietary business and technical information concerning Gogo’s business and operations, including without limitation, the Equipment, Software, system
interfaces, Gogo Services and Operational Applications, and the process used in the manufacture of Equipment and any derivatives thereof. 

  

	 	1.128	“GPS” means global positioning satellite. 

  

	 	1.129	“ICD” means interface control document. 

  

	 	1.130	“IDR” means intermediate design review. 

  

	 	1.131	“IFC” means in-flight connectivity. 

  

	 	1.132	“IFE” means in-flight entertainment. 

  

	 	1.133	“Indemnified Party” means either Gogo Indemnified Parties or American Indemnified Parties. 

  

	 	1.134	“Indemnitor” has the meaning set forth in Section 21.3. 

  

	 	1.135	“Initial Installation” means an installation of Equipment and Software on a Retrofit A/C that is not an Upgrade. 

  

	 	1.136	“Initial Warranty Period” has the meaning set forth in Section 9.2. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 
  

8 

 Unified In-Flight Connectivity Hardware, 

Services and Maintenance Agreement 
  

	 	1.137	“Installation Guidelines” has the meaning set forth in Section 10.2. 

  

	 	1.138	“Installation Kit” means hardware, cabling and any other supplemental material that is not an LRU but that is required to install Equipment on an A/C. 

 

	 	1.139	“Internal Portal Page” has the meaning set forth in Section 1.5.8 of Exhibit I. 

  

	 	1.140	[***]. 

  

	 	1.141	“ITCM” means initial technical coordination meeting. 

  

	 	1.142	“KANDU” means the Ku-band aircraft networking data unit. 

  

	 	1.143	“KRFU” means Ku/Ka-band radio frequency unit. 

  

	 	1.144	“LAN” means local area network. 

  

	 	1.145	“Late Delivery” has the meaning set forth in Section 7.7. 

  

	 	1.146	“Lead Times” are as set forth in Exhibit B. 

  

	 	1.147	“Leased Equipment” has the meaning set forth in Section 5.1. 

  

	 	1.148	“Link” and “Links” have the meanings set forth in Exhibit N. 

  

	 	1.149	“LRU” means each line replaceable unit as listed in Exhibit B and is the basic unit of installation and/or replacement of hardware within an Aircraft. 

 

	 	1.150	“Mainline New Deliveries” means the A321S A/C and B737-800 A/C listed in Exhibit A-3 and indicated as new
deliveries, which are expected to be delivered to American between the Effective Date [***]. 

  

	 	1.151	“Maintenance Notice” has the meaning set forth in Section 2.4 of Exhibit G. 

  

	 	1.152	“Maintenance Services” means the maintenance services to be provided by Gogo, as set forth in Exhibit G. 

 

	 	1.153	“Malfunction” has the meaning set forth in Section 2.4 of Exhibit G. 

  

	 	1.154	“Mandatory Change” has the meaning set forth in Section 4.1. 

  

	 	1.155	“Marks” means, with respect to Gogo, the Gogo Marks that are directly applicable to the Program, and with respect to American, the American Marks that are directly applicable to the Program.

  

	 	1.156	“MCP” has the meaning set forth in Section 3.3.6. 

  

	 	1.157	“MD-80 Fleet” means the McDonnell Douglas MD-80 A/C listed in Exhibit
A-4a. 

  

	 	1.158	“Measurement Period” has the meaning set forth in Section 2(c)(ii) of Exhibit J-1. 

 

	 	1.159	“Media Rate Card” has the meaning set forth in Section 1.5.9 of Exhibit I. 

  

	 	1.160	“Metric Aggregation” has the meaning set forth in Section 4(b)(ii) of Exhibit J-2. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 
  

9 

 Unified In-Flight Connectivity Hardware, 

Services and Maintenance Agreement 
  

	 	1.161	“ModMan” means modem and manager. 

  

	 	1.162	“MOR” means merchant of record. 

  

	 	1.163	“MSF” means monthly service fees. 

  

	 	1.164	“MTBF” means mean time between failures. 

  

	 	1.165	“NCPO” means no-charge purchase order. 

  

	 	1.166	“Non-revenue Passenger” means any boarded passenger who has not paid American for a revenue generating ticket, including without limitation crew and other
American employees. 

  

	 	1.167	“NOC” means network operations center. 

  

	 	1.168	“NRE” means non-recurring engineering. 

  

	 	1.169	“OEM” means original equipment manufacturer. 

  

	 	1.170	“Operational Applications” has the meaning set forth in Exhibit N. 

  

	 	1.171	“Operator” means the operator of a regional jet owned by or operated on behalf of American and specifically listed in Exhibit A-2 on which American
elects to install or have installed Equipment pursuant to this Agreement. 

  

	 	1.172	“OSR” means on-site representative. 

  

	 	1.173	“Other Airline Business Applications” has the meaning set forth in Exhibit N. 

  

	 	1.174	“Other American Data” has the meaning set forth in Exhibit V. 

  

	 	1.175	“Other Gogo Data” has the meaning set forth in Exhibit V. 

  

	 	1.176	“Other Portal Revenue” means [***]. 

  

	 	1.177	“Overlapping Data” has the meaning set forth in Exhibit V. 

  

	 	1.178	“Party” and “Parties” have the meanings set forth in the recitals. 

  

	 	1.179	“Passenger Grade” with respect to operational data means such data will have the same priority and be at least as secure as general passenger use of the Internet and will be entitled to the same network
performance, use profile and reliability as such general use. 

  

	 	1.180	“Passenger Grade Operational Data” has the meaning set forth in Exhibit N. 

  

	 	1.181	“Payee” has the meaning set forth in Section 13.3. 

  

	 	1.182	“Payor” has the meaning set forth in Section 13.3. 

  

	 	1.183	“PCI DSS” has the meaning set forth in Exhibit V. 

  

	 	1.184	“PDR” means preliminary design review. 

  
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	 	1.185	“Peak FL Rate” has the meaning set forth in Section 2(c)(ii) of Exhibit J-1. 

 

	 	1.186	“PEDs” means personal electronic devices (e.g., laptop, mobile and crew devices). 

  

	 	1.187	“Permitted American Data Uses” has the meaning set forth in Exhibit V. 

  

	 	1.188	“Permitted Gogo Data Uses” has the meaning set forth in Exhibit V. 

  

	 	1.189	“Person” means any individual, partnership, corporation, limited liability company, business trust, joint stock company, trust, unincorporated association, joint venture or any government entity.

  

	 	1.190	“Personally Identifiable Information” has the meaning set forth in Exhibit V. 

  

	 	1.191	“Phase 1” has the meaning set forth in the recitals on Exhibit I. 

  

	 	1.192	“Phase 2” has the meaning set forth in the recitals on Exhibit I. 

  

	 	1.193	“Plays” has the meaning set forth in Section 5.2.4 of Exhibit K. 

  

	 	1.194	“PMA” means Parts Manufacturing Authority. 

  

	 	1.195	“Portal” means the combination of the web pages and graphical user interface that functions as a point of access for Users as further described in Exhibit I. Portal does not include
any third-party sites to which the Portal may provide links. Certain parts of the Portal will be available to all Users, including Users who have not logged in, and the rest of the Portal will be available only to those Users who have registered and
logged in. 

  

	 	1.196	“Portal Revenue” means [***]. 

  

	 	1.197	“Portal Management Fees” means the Portal management fees as further described in Exhibit D. 

  

	 	1.198	“Portal UI” has the meaning set forth in Section 1.2 of Exhibit I. 

  

	 	1.199	“Pre-Apollo Agreement” has the meaning set forth in the recitals. 

  

	 	1.200	“Prior Agreements” has the meaning set forth in the recitals. 

  

	 	1.201	“Process” or “Processing” has the meaning set forth in Exhibit V. 

  

	 	1.202	“Program” means the design, integration, installation, certification, maintenance and on-going support associated with the launch and provision of the Gogo
Services on or with respect to Retrofit A/C. 

  

	 	1.203	“Program Management Staff” has the meaning set forth in Section 11.1. 

  

	 	1.204	“Program Manager” has the meaning set forth in Section 11.1.1. 

  

	 	1.205	“Program Reports” has the meaning set forth in Section 11.4. 

  

	 	1.206	“Prohibited Material” has the meaning set forth in Section 1.5.10 of Exhibit I. 

  
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	 	1.207	“Promo Code” has the meaning set forth in Section 2 of Exhibit S. 

  

	 	1.208	“Promotional User” means any boarded passenger who has permitted access to Connectivity Services without paying for it, including without limitation American and Gogo employees testing and auditing the
service and passengers to whom American or Gogo provides promotional coupons. 

  

	 	1.209	“Prototype” means the first Aircraft designated for installation of the 2Ku Solution for a given Fleet Type. 

  

	 	1.210	“PRR” means production readiness reviews. 

  

	 	1.211	“PSTN” means public switch telephone network. 

  

	 	1.212	“Purchased Equipment” has the meaning set forth in Section 5.1. 

  

	 	1.213	“Purchase Path Pages” has the meaning set forth in Section 1.5.11 of Exhibit I. 

  

	 	1.214	“QoE” means quality of experience. 

  

	 	1.215	“QoS” means quality of service. 

  

	 	1.216	“QRG” means quick reference guide. 

  

	 	1.217	“Recipient” has the meaning set forth in Section 20.2. 

  

	 	1.218	“Regional Jet Fleet” means the regional jets that are listed in Exhibit A-2. 

 

	 	1.219	“Remediation Efforts” has the meaning set forth in Exhibit V. 

  

	 	1.220	“Removal” means [***]. 

  

	 	1.221	“Retail Value” means Gogo’s standard retail price, as then in effect, for a Gogo session pass on any flight on any airline. 

 

	 	1.222	“Retiring E190 Fleet” means the Embraer E190 A/C listed in Exhibit A-4b. 

 

	 	1.223	“Retiring Mainline Fleet” means the Boeing 757 A/C, McDonnell Douglas MD-80 A/C and Airbus A320 family A/C listed in Exhibit
A-4a. 

  

	 	1.224	“Retrofit A/C” means an A/C on which the Equipment has been installed under this Agreement or one of the Prior Agreements; provided that Retrofit A/C shall not include any A/C as to which this
Agreement has terminated pursuant to Section 18 following such A/C’s Removal. Retrofit A/C shall be made up of Existing Retrofit Fleet and Contracted Fleet. 

 

	 	1.225	“Revenue Share Model” has the meaning set forth in Section 14.1. 

  

	 	1.226	“RMA” means return materials authorization. 

  

	 	1.227	“RSS” means receiving signal strength. 

  

	 	1.228	“SAVCL” means standalone video content loader. 

  
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	 	1.229	“SDD” has the meaning set forth in Section 3.3.2. 

  

	 	1.230	“SDK” means software development kit. 

  

	 	1.231	“Security Incident” has the meaning set forth in Exhibit V. 

  

	 	1.232	“Security Policies” has the meaning set forth in Exhibit V. 

  

	 	1.233	“Security Procedures” has the meaning set forth in Exhibit V. 

  

	 	1.234	“Security Requirements” has the meaning set forth in Exhibit V. 

  

	 	1.235	“Security Technical Controls” has the meaning set forth in Exhibit V. 

  

	 	1.236	“Service Availability” has the meaning set forth in Section 5(c) of Exhibit J. 

  

	 	1.237	“Shipset” means all Equipment and Software required to implement and activate the System on an Aircraft, as listed in Exhibit B.  

 

	 	1.238	“SLA” means the Service Level Agreement as further described in Exhibits J, J-1 and
J-2. 

  

	 	1.239	“Software” means any operating or application software provided by or on behalf of Gogo that is part of the System whether satellite-based, ground-based or contained within the Equipment or the Portal.

  

	 	1.240	“SOW” means a written document, signed by the Parties, that describes Gogo Services to be performed or Equipment or Software to be provided by Gogo under this Agreement and contains other terms and
conditions agreed by the Parties. 

  

	 	1.241	“Spares” means any Equipment or part thereof provided to American by Gogo or on behalf of Gogo as a potential replacement for any Equipment or part thereof, that has not been installed on a Retrofit
A/C. Once such Equipment or part thereof is installed on a Retrofit A/C, such Equipment or part thereof ceases to be a Spare. 

  

	 	1.242	“Specifications” has the meaning set forth in Section 3.3.1. 

  

	 	1.243	“Splash Page” has the meaning set forth in Section 1.5.12 of Exhibit I. 

  

	 	1.244	“Sponsorship” means an arrangement in which a third party pays a negotiated amount to Gogo or American, and Gogo, in consideration of such payment, offers free or discounted Connectivity Services
to passengers on one or more Retrofit A/C and advertises such service as being sponsored by the third party. 

  

	 	1.245	“Sponsorship Revenue” means the amount paid by a third party to Gogo or American in connection with a Sponsorship. 

  

	 	1.246	“SQA” means software quality assurance. 

  

	 	1.247	[***]. 

  

	 	1.248	[***]. 

  

	 	1.249	“STC” means a Supplemental Type Certificate issued by the FAA. 

  
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	 	1.250	“System” means the software, equipment, other hardware and services that are integrated to provide Gogo Services and Operational Applications on the Retrofit A/C per the requirements set forth in this
Agreement. The System includes but is not limited to the Equipment, Software and Engineering Services. The System may be Air-to-Ground-based or satellite-based.

  

	 	1.251	“Taxes” has the meaning set forth in Section 15.1. 

  

	 	1.252	“Technology Type” means the types of technology (including the applicable Equipment and Software) used in the ATG Solution, the ATG4 Solution or the 2Ku Solution, in each case as further defined and set
forth in Exhibit H. 

  

	 	1.253	“Term” has the meaning set forth in Section 18.1. 

  

	 	1.254	“Territory” means (a) with respect to the ATG/ATG4 Solution, the continental United States and any other region in which Gogo’s ATG network becomes commercially available, and (b) with
respect to the 2Ku Solution, the territory described in clause (a) above, as well as the coverage area described in Exhibit Q. 

  

	 	1.255	“Third Party Suppliers” means those suppliers, other than Gogo (and its direct suppliers) or American, of hardware, software or services that are related to the Gogo Services. 

 

	 	1.256	“TIM” means technical interchange meetings. 

  

	 	1.257	“TM” means terrestrial modem. 

  

	 	1.258	“Trigger Date” means [***]. 

  

	 	1.259	“Upgrade” means the upgrade of a Retrofit A/C from one Technology Type to another pursuant to Section 4.2.1. 

  

	 	1.260	“US” has the meaning set forth in the recitals. 

  

	 	1.261	“Usage Reports” has the meaning set forth in Section 11.4. 

  

	 	1.262	“US Agreement” has the meaning set forth in the recitals. 

  

	 	1.263	“User” means an individual boarded passenger who uses an electronic device to access the Connectivity Services, [***], Wireless Entertainment or Portal on a Retrofit A/C. 

 

	 	1.264	“User Connectivity Session” means a User’s paid use of the Connectivity Services. 

  

	 	1.265	“User Data” has the meaning set forth in Section 1.5.13 of Exhibit I. 

  

	 	1.266	“User Fees” has the meaning set forth in Section 9.4.2. 

  

	 	1.267	“US NDA” has the meaning set forth in the recitals. 

  

	 	1.268	“VICTS” means variable inclination continuous transverse stub (antenna). 

  
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	 	1.269	“Video Content” means video content, and, if agreed upon by the Parties in an SOW or amendment to this Agreement, music or games exhibited via Wireless Entertainment as further described in
Exhibit L. 

  

	 	1.270	[***]. 

  

	 	1.271	[***]. 

  

	 	1.272	[***]. 

  

	 	1.273	“View” has the meaning set forth in Section 2.2.4 of Exhibit D. 

  

	 	1.274	“VLAN” means virtual LAN. 

  

	 	1.275	“Warranty Period” has the meaning set forth in Section 9.2. 

  

	 	1.276	“WDM” means the wiring diagram manual. 

  

	 	1.277	“Wireless Entertainment” means Gogo’s wireless distribution of Video Content to passengers on Retrofit A/C as described in Exhibit L. 

 

	 	1.278	“Wireless Entertainment Dashboard” has the meaning set forth in Section 5 of Exhibit K. 

  

	 	1.279	“Wireless Entertainment Take Rate” has the meaning set forth in Section 2.2.4 of Exhibit D. 

  

	 	1.280	“WERP-CN” means Wireless Entertainment remedy for content notification. 

  

	 	1.281	“xWAP” means 802.11n cabin wireless access point. 

  

	2.	OVERVIEW OF RELATIONSHIP 

  

	 	2.1	 Scope. Pursuant to this Agreement, Gogo will manufacture, deliver and support the Equipment and
Software, and provide the Gogo Services, on or with respect to Retrofit A/C using the Technology Types. The Equipment and Software provided pursuant to this Agreement may be used by American in connection with the Existing Retrofit Fleet and the
Contracted Fleet. American commits to install or cause to be installed (a) the 2Ku Solution on the 2Ku Fleet and (b) the ATG Solution or ATG4 Solution on the Regional Jet Fleet (to the extent not within the Existing Retrofit Fleet) and
Mainline New Deliveries; provided, however, that American may in its sole discretion determine that one (1) or more Mainline New Deliveries as listed in Exhibit A-3 will not have Equipment
installed thereon. American has the option, exercisable in its sole discretion and upon reasonable written notice to Gogo, to extend the scope of this Agreement to include (x) installation of the 2Ku Solution on up to [***] as American selects,
on the same terms and subject to the same conditions as are applicable to the 2Ku Fleet, and (y) installation of the ATG Solution on such additional regional jet Aircraft as American selects, on the same terms and subject to the same conditions
as are applicable to regional jet Aircraft within the Existing Retrofit Fleet (such A/C as to which American exercises its option under this sentence, “Additional A/C”). Upon the addition of any Additional A/C, the Parties will
update the applicable Exhibit(s) to reflect such addition without the need for further approval by the Parties. In the event that American wishes to expand the scope of this Agreement to include any

  
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Aircraft other than the Existing Retrofit Fleet and the Contracted Fleet, and the Parties reach agreement on pricing and other terms, this Agreement will be amended to reflect the agreed-upon
terms. 

  

	 	2.2	American shall not install any third-party passenger connectivity service on any Retrofit A/C while the Equipment is installed thereon. Unless otherwise agreed by the Parties, this Agreement does not extend to:
(a) any Aircraft other than the Existing Retrofit Fleet and the Contracted Fleet or (b) the provision of Connectivity Services, [***] or Wireless Entertainment on flights operated outside of the applicable Territory. 

 

	 	2.3	Exhibits. This Agreement includes the following Exhibits, which are incorporated by reference herein: 

Exhibit A – Fleet Types 

A-1 – 2Ku Fleet 

A-2 – Regional Jet Fleet 

A-3 – ATG4 Mainline Fleet and Mainline New Deliveries 

A-4a – Retiring Mainline Fleet 

A-4b – Retiring E190 Fleet 

Exhibit B – Equipment and Lead Times 

Exhibit C – Specifications 

C-1 – 2Ku Solution Equipment Specifications 

C-2 – ATG4 Solution Equipment Specifications 

C-3 – ATG Solution Equipment Specifications 

Exhibit D – Commercial Pricing 

Exhibit E – Gate-to-Gate
Connectivity 
 Exhibit F – Entry Into Service (EIS) for 2Ku Fleet—Engineering, Certification, Software
Development, Installation, Training and Program Management 
 Exhibit G – Maintenance Services 

Exhibit H – Services and Systems Overview 

H-1 – 2Ku System Definition Document (SDD) 

H-2 – ATG System Definition Document (SDD) 

H-3 – ATG4 System Definition Document (SDD) 

Exhibit I – Portal, Advertising, Content Management and Marketing Activities 

Exhibit J – Service Level Agreement (SLA) 

J-1 – Service Level Agreement (SLA) for 2Ku Solution 

J-2 – Service Level Agreement (SLA) for ATG Solution and
ATG4 Solution 
 Exhibit K – 2Ku Usage Reports 

Exhibit L – Wireless Entertainment 

Exhibit M – Subscriptions [***] 

  
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 Exhibit N – Services and Pricing for American Operational Use 

Exhibit O – [Reserved] 

Exhibit P – Change Request Form 

Exhibit Q – Coverage and Regulatory Approval for Technology Types 

Exhibit R – [***] 

Exhibit S – Charter Services 

Exhibit T – [Reserved] 

Exhibit U – [Reserved] 

Exhibit V – Proprietary Rights and Data Security 

Appendix 1 – Compliance Matrix 
  

	 	2.4	Order of Precedence. Except as otherwise set forth in Exhibit V, in the event and to the extent of any conflict or inconsistency between the main body of this Agreement and any of the
Exhibits or Appendix 1, the main body shall control and prevail. In case of any conflict between any of the Exhibits and Appendix 1, the Exhibit(s) shall control and prevail. In the event that one or more line item(s) of Appendix 1 that should be
included within the main body of this Agreement and/or any of the Exhibits is omitted, the appropriate provision(s) of the main body of this Agreement and/or the Exhibits shall be adjusted to incorporate such omission(s) as mutually agreed. In such
case and prior to the adjustment to the provisions of the main body of this Agreement and/or the Exhibits, Appendix 1 will be used by the Parties to define the subject contractual requirement(s). 

 

	3.	EQUIPMENT, DOCUMENTATION AND SOFTWARE 

  

	 	3.1	Equipment and Software. 

  

	 	3.1.1	The Equipment and Software (including, where applicable, part numbers and quantities per Shipset) are set forth in Exhibit B. After the Effective Date, Equipment may be added or deleted by mutual written
agreement of the Parties and amendment of Exhibit B. 

  

	 	3.1.2	Gogo will provide the necessary Software for each Technology Type to provide its intended function(s). To the extent that American’s approval or action is required in order for Gogo to provide such necessary
Software, American will make commercially reasonable efforts to timely approve and deploy updates to such Software. Delivery of Software for the 2Ku Solution (including scheduling and any late delivery liquidated damages related thereto) is
described in Exhibit F. If and at such time as American approves, Gogo will remotely upgrade the Software in accordance with its standard upgrade process, subject to Section 4.2.2 for any changes that would require changes to the
applicable Specifications. 

  

	 	3.2	 Treatment. American will be responsible for physical loss of or damage done to the Leased
Equipment while in the possession or control of American, normal wear and tear and loss or damage caused by or otherwise the responsibility of Gogo or its Third Party Supplier excepted. American’s liability to Gogo for physical loss or damage
done to Leased Equipment shall terminate on Deinstallation, if Deinstallation is performed by Gogo, or upon return of the Leased Equipment to Gogo if Deinstallation is performed by American or its Third Party Supplier.

  
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American will not make any alterations to the Leased Equipment without Gogo’s prior written consent; and except in the case of termination or expiration of this Agreement with respect to any
Retrofit A/C or Fleet Type (including termination that results from Removal of a Retrofit A/C), or as otherwise expressly described in this Agreement for Upgrades and maintenance services performed by American, as set forth in Exhibit
G, American will not remove any Leased Equipment from the Retrofit A/C on which it is installed without Gogo’s prior written approval. 

  

	 	3.3	Overall Specifications. 

  

	 	3.3.1	Specifications. The Equipment and Software will be built and maintained to meet the applicable specifications and technical requirements set forth in Exhibit C, as may be revised from time to
time in accordance with Section 3.3.6 (the “Specifications”). The Equipment and Software shall function as integral components of the System in accordance with the Specifications. 

 

	 	3.3.2	System Definition Document. A description of the System is in the System Definition Document in Exhibit H (the “SDD”). This is a description of the functionalities of the
Connectivity Services as installed on the Retrofit A/C, as well as the Equipment and Software within the System. Any changes to the SDD will require mutual agreement of the Parties. 

 

	 	3.3.3	Service Level Agreement. Gogo will provide the Gogo Services to meet the service levels and functionalities detailed in this Agreement and the exhibits hereto, including Exhibit J.

  

	 	3.3.4	American Operational Use. The System may be used by American for Operational Applications. The Parties’ agreement regarding such applications is set forth in Exhibit N.

  

	 	3.3.5	Power and Weight. The power and weight for each component of the Equipment are included in the Specifications set forth in Exhibit C. [***].  

 

	 	3.3.6	Changes. Any changes or deviations from the Specifications, including without limitation changes or deviations that impact delivery, price, weight, power, dimensions, cooling requirement or reliability or
otherwise impact form, fit and function, must be approved by both Parties (if applicable, in accordance with the provisions of Section 4.1 or 4.2.2 of this Agreement). 

In addition, changes related to the design of the hardware that goes on the A/C including those affecting the cost, weight, Certification or
schedule must be submitted by Gogo to American in writing in the form of a Master Change Proposal (“MCP”) as specified in Exhibit P. Such form will apply in the pre-design
freeze, post-design freeze and post-delivery/installation stages of the Program; provided, however, that the Parties agree and acknowledge that an MCP shall not be required in the pre-design freeze stage for
any changes that do not affect scope, schedule, cost or Certification. 
 For any American-requested change, American must direct Gogo, by
written notice to the Program Manager, to initiate an MCP. The MCP must be completed in its entirety and submitted to the appropriate Commodity Manager at American for review and approval. If such changes are incorporated without such approval,
American may reject and/or require 

  
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modification of the Equipment, and in any event Gogo shall be liable for any resulting cost, weight, delivery, reliability, performance and schedule impacts and all costs associated therewith,
including hardware design, production, weight impact recurring and non-recurring costs, and ongoing maintenance costs, including, but not limited to, Spares costs. For the avoidance of doubt, if Gogo
incorporates a change in anticipation of the MCP approval, Gogo does so at its own risk. American will not accept or execute an MCP that is not signed by a Gogo officer at the level of Vice President or higher. 

 

	 	3.4	Connectivity Service Documentation and Software. Except as otherwise provided herein, Gogo shall provide, at no cost to American, any and all documents, manuals, guides, drawings, Specifications and other
information (the “Documentation”) that American reasonably requires to install, operate, use, test and maintain the Equipment and Software. Such Documentation shall include, but is not limited to: 

 

	 	3.4.1	Component Maintenance Manuals. Gogo shall provide American with one (1) non-editable electronic copy and one (1) paper copy of a CMM for each repairable
LRU delivered to American. Level Three information (sub-sub component) shall be provided in the CMMs for LRUs that are determined by Gogo to be repairable at this level.
Non-repairable LRU sub-components shall be documented to Level Two. Gogo shall use the ATA-100 Specification as a guide in the
preparation of the CMM. 

  

	 	3.4.2	Aircraft Maintenance Manual and Aircraft Illustrated Parts Catalog. Gogo shall provide American, in a format previously provided (unless otherwise mutually agreed), with one (1) editable electronic
copy in the original source format and one (1) paper copy of the following manuals for each Technology Type: the AMM, a WDM and the AIPC. Gogo shall use the ATA-100 Specification as a guide in the
preparation of the AMM, the WDM and the AIPC. Gogo shall also provide American with one (1) electronic copy in the original source format and one (1) paper copy of any non-destructive test inspection
requirements for Aircraft structural repairs or modifications. 

  

	 	3.4.3	Service Bulletins. For so long as American has any Retrofit A/C remaining on the American Airlines Operations Specification, Gogo shall provide service bulletins to American in accordance with ATA-100 Specification. If the changes discussed in a service bulletin affect the CMM, revised pages for the CMM will be supplied by Gogo to American. 

 

	 	3.4.4	Copies of Manuals and Bulletins. [***]. 

  

	 	3.4.5	 Third Party Supplier Documentation. As soon as practical following the execution of this
Agreement, Gogo shall request all necessary technical documentation from the manufacturer and/or designer of components of the Retrofit A/C with which the Equipment or Software will interface (which for clarification purposes does not include the
airframe manufacturers unless they provide components apart from the airframe), including but not limited to, aircraft wiring data. In the event that Gogo is not successful in obtaining such documentation from any American Supplier and such event
may adversely impact the Program schedule, Gogo shall promptly notify American and American shall use commercially reasonable efforts to obtain such documentation and provide it to Gogo; provided, however, that

  
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if an American Supplier requires payment as a condition of providing such documentation, the full cost of obtaining such documentation shall be shared equally by the Parties. Subject to
Gogo’s compliance with the provisions of this Section 3.4.5, a delay to the Program schedule to the extent directly caused by the failure to obtain the documentation from an American Supplier shall be considered an Excusable Delay. As used
herein, “American Supplier” means a direct supplier to American other than Gogo and its direct suppliers. 

  

	 	3.4.6	Delivery and Format of Documentation. The Documentation shall be provided upon request by American and in the reasonable format and manner required by American. Documentation deemed necessary by American
as of the time of execution of this Agreement will be provided at ITCM and PDR. Except as set forth in Exhibit F with respect to the Certification and installation program for the 2Ku Solution or unless otherwise required by American
and stated at ITCM or PDR, all other installation Documentation will be provided to American by Gogo no later than [***] prior to the delivery of the first Shipset. 

 

	 	3.4.7	Right to Use. [***]. 

  

	 	3.4.8	Distribution List. American’s engineering department will be on Gogo’s distribution list for all Documentation. 

 

	 	3.4.9	On/Off Instructions. Gogo will provide American with written instructions for how to turn the System on and off. These instructions will be provided so that American can fly the Retrofit A/C with
functioning Equipment but without offering the Connectivity Services, [***] and Wireless Entertainment at any time should American’s flight crew so deem necessary. 

 

	 	3.5	Facilities. Gogo will not move the final assembly of Equipment provided to American from the production facility(ies) used for such assembly as of the Effective Date without American’s written
consent, which shall not be unreasonably withheld; provided, however, that this requirement shall not apply to engineering and production which normally occurs at third-party facilities. Upon reasonable prior notice, Gogo agrees to give American or
its designated representative direct access to the manufacturing, engineering and purchasing areas of any manufacturing facility working on this Program including its sub-suppliers. The Parties also agree that
upon reasonable prior notice, Gogo will provide American’s OSR office space, Internet connectivity and telephone access located at the primary manufacturing location. When requested, Gogo agrees to provide American or its OSR current
information relating to the Program within a reasonable period of time but no later than [***] after the request if practicable. Such visits and monitoring by American shall not unreasonably interfere with the work being performed.

  

	 	3.6	FAA Certification. [***]. 

  

	4.	DESIGN CHANGES 

  

	 	4.1	 Mandatory Changes. In the event Gogo must change the Specifications for any Technology Type to help
correct a safety or reliability problem, or to ensure conformance with any applicable law or regulation (“Mandatory Change”), Gogo will immediately submit an MCP to American identifying the consequences of

  
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implementing such Mandatory Change, including: (a) proposed changes to the Equipment and/or Software; (b) the amount of time required to implement such changes; and (c) changes in
the Lead Time associated with the manufacture of Equipment. Upon receipt of American’s approval of the proposal, which shall not be unreasonably withheld, and completion of any testing required, Gogo will promptly make the changes and complete
all other requisite work as appropriate and in all Equipment not yet shipped to American. Following approval by American of the Mandatory Change and all pre-production testing required, the applicable
Specifications shall be construed as incorporating the Mandatory Change. [***]. 

  

	 	4.2	Improvements. 

  

	 	4.2.1	Upgrades from One Technology Type to Another. [***]. 

  

	 	4.2.2	Elective Improvements. [***]. 

  

	 	4.2.3	Defects. [***], Gogo shall make all changes to the Equipment necessary to correct manufacturing defects or design deficiencies (i.e., where such Equipment does not meet the Specifications) from the date of
initial Equipment installation on each Retrofit A/C to the end of the Term. Gogo shall provide the applicable modification kits and modification instructions (in the service bulletin) to the installing Party. Gogo will design the modification so
that the labor time for installation shall be minimized. There shall be no unreasonable time limitations on American’s right to return Equipment to Gogo for the implementation of any service bulletin. 

 

	 	4.2.4	Other Services and Products. [***]. 

  

	 	4.3	Parts Obsolescence. 

  

	 	4.3.1	Every six (6) months during the Term, Gogo shall provide American with a list of the Components that Gogo is, or with the exercise of reasonable diligence, would be aware will become obsolete within the next
twenty-four (24) months, as well as proposed replacement parts and replacement part qualification test dates. Within [***] after providing notice that a Component will become obsolete, Gogo will advise American on the quantities of such
Component that Gogo believes is necessary and required to maintain and service American’s Retrofit A/C for the remainder of the Term. It is Gogo’s responsibility to ensure that all such Components be available at all times during the Term.
In the event Components become obsolete during the Term, or if the repair of any Equipment requires replacement of an obsolete Component, Gogo agrees to provide American with either: 

 

	 	4.3.1.1.	[***] 

  

	 	4.3.1.2.	[***]. 

  

	 	4.3.2	[***]. 

  
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	5.	LEASE OR PURCHASE OF EQUIPMENT 

  

	 	5.1	Existing Equipment. With respect to any Equipment previously delivered by Gogo and installed on any aircraft under the Pre-Apollo Agreement, other than aircraft in
the 757 Fleet or the McDonnell Douglas MD-80 A/C with Purchased Equipment installed thereon, the Parties acknowledge and agree that Gogo has not sold but instead has leased such Equipment to American
(including, if any such aircraft has been or will be upgraded from the ATG Solution to the ATG4 Solution at no cost to American, the upgraded Equipment) (such equipment being referred to herein as the “Leased Equipment”), and Gogo
will continue to hold title in such Leased Equipment, except as provided in Section 5.1.1. All other Equipment has been or will be sold by Gogo to American, (such equipment being referred to herein as the “Purchased
Equipment”), and American has or will acquire title to Purchased Equipment at the time specified in Section 7.1. 

  

	 	5.1.1	Purchase of Leased Equipment. The Leased Equipment shall at all times remain the property of Gogo and Gogo will retain title to all the Leased Equipment; [***]. 

 

	 	5.1.2	Applicable Agreements for Leased Equipment. 

  

	 	5.1.2.1.	The Parties agree and acknowledge that certain A/C on which Leased Equipment is installed may currently be subject to leases, mortgages or other financing agreements (each, an “Applicable Agreement”).

  

	 	5.1.2.2.	Gogo agrees, solely vis a vis the lenders or lessors under Applicable Agreements and not in derogation of any right or remedy Gogo may have vis a vis American or any obligation American may have hereunder, that
(a) it will not exercise its rights and interests in or with respect to any Leased Equipment in derogation of impairment of, or interference with, the rights, interests or remedies of the lessor or lender under any Applicable Agreement, and
(b) it will not, as a result of installation of Leased Equipment on an A/C subject to an Applicable Agreement, have, claim or assert any lien, security interest, claim, encumbrance or other right on or against any such A/C. 

 

	 	5.1.2.3.	Gogo further agrees, to the extent applicable under a lease with respect to a Retrofit A/C, solely vis a vis the lenders or lessors under such lease and not in derogation of any right or remedy Gogo may have vis a vis
American or any obligation American may have hereunder, that (a) in the event that the lease on a Retrofit A/C terminates or the lessor or lender determines to repossess a Retrofit A/C, Gogo’s sole right with respect to the Retrofit A/C
and the lender or lessor shall be to remove or cause the Leased Equipment to be removed from such Retrofit A/C not later than the earlier of the lease termination date or [***] after receipt of written notice from the lessor or lender that it has
repossessed the Retrofit A/C, (b) if it fails for any reason to so remove the Equipment, the lessor or lender may remove the same and will be entitled to a lien (with power of sale) on the Leased Equipment to secure the cost of such removal and
the restoration of the A/C in accordance with Section 5.1.2.3(c) below, and (c) such right of removal is subject to and conditional upon the restoration of all alterations made to the A/C in connection with the installation of the Leased
Equipment to the condition prior to the installation thereof (ordinary wear and tear excepted) in accordance with an airframe manufacturer’s service bulletin. 

  
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	 	5.2	Purchased Regional Jet Fleet Equipment. [***]. 

  

	 	5.3	Purchased ATG4 Mainline Fleet Equipment. [***]. 

  

	 	5.4	Purchased 2Ku Fleet Equipment. [***]. 

  

	 	5.5	Purchase Orders. 

  

	 	5.5.1	Placement of Orders. American will place purchase orders for the Shipsets of Equipment purchased from Gogo pursuant to this Agreement in accordance with the applicable Lead Times set forth in Exhibit
B. In the event such purchase orders contain additional or different terms and conditions than those set forth herein, the Parties agree that the terms and conditions of this Agreement shall control and prevail. All purchase orders shall
reference this Agreement. Purchase orders and any correspondence with respect thereto should be sent by American to Gogo through the Aeroxchange tool or by email to Gogo’s designated personnel. 

Each purchase order shall specify: [***]. If there is any information missing from the purchase order at the time of issuance, it is
Gogo’s responsibility to bring this to the attention of American. 
  

	 	5.5.2	Order Acceptance. Within [***] business days after Gogo’s receipt of a purchase order through the Aeroxchange tool, or by email, as provided in Section 5.5.1, Gogo will acknowledge receipt, and
either (a) accept it by (i) signing the purchase order in the space provided thereon and returning it to American via return mail or confirmed facsimile, or (ii) in the case of e-mail
transmissions, by sending an electronic acknowledgement of acceptance, or (b) reject the purchase order in writing via the same methods permitted for acceptance and provide an explanation for why said purchase order has been rejected. Should
written acceptance or rejection not be received by American for any purchase order within the time period provided above, Gogo will be deemed to have accepted such purchase order and the quantities, Designated Destination and delivery dates set
forth therein. Gogo will accept all purchase orders that specify delivery dates consistent with the Lead Times for the Equipment ordered as set forth in Exhibit B and the other requirements set forth in Section 5.5.1.

  

	 	5.5.3	Purchase Order Changes. [***]. 

  

	6.	DEINSTALLATION 

  

	 	[***].	

  

	7.	PACKING, SHIPPING AND DELIVERY, TITLE AND RISK OF LOSS 

  

	 	7.1	[***]. 

  

	 	7.2	Gogo shall affix to each item of Equipment some marking that complies with the FAA’s and American’s engineering department’s part-marking requirements and is otherwise acceptable to American. With each
shipment, Gogo will include a packing list and appropriate certification paperwork indicating the Equipment contained in such shipment by serial number (if applicable) and listing the date of shipment. Kits shall include component part numbers.
Items of Equipment that are not serial number tracked shall be designated, on the packing list, by description and quantity. Unless special packaging is required, Gogo shall package all Equipment for shipment in compliance with ATA-300 Specification, Revision 17, Category III. 

  
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	 	7.3	American reserves the right to direct Gogo to use a specific carrier for any portion of the transportation for which American is responsible for the costs. In the event American requests Gogo to provide special
packaging, insurance, storage or shipping, above and beyond standard shipping practices, American will be responsible for said charges. 

  

	 	7.4	[***]. 

  

	 	7.5	Upon receipt of the Shipsets, whole or partial, at the Designated Destination, it is American’s option to inspect the Shipsets to ensure receipt of all components with no physical damage. American shall notify Gogo
of any discrepancies therein within [***] following receipt thereof, or during the actual Shipset installation, whichever being earlier, and any Shipset as to which Gogo does not receive timely notice of discrepancy will be deemed accepted. Gogo
will ship replacements for any damaged, defective or missing components to American within [***] following receipt of such notice. Subject to Gogo’s compliance with the preceding sentence in this Section 7.5, Gogo shall not be responsible
for any delay to American’s installation schedule hereunder caused by Gogo’s shipment of damaged, defective or missing components if American has failed to inspect the relevant Shipset(s) and notify Gogo of any discrepancies therein within
[***] following receipt thereof, where notification of such discrepancy within such timeframe would otherwise have permitted Gogo to take sufficient action to avoid such delay. 

 

	 	7.6	Unless otherwise agreed, American agrees to ship any uninstalled defective Equipment to Gogo, at Gogo’s sole risk and expense, in accordance with a mutually agreed upon process. For returned Equipment, American
shall include on the outside packaging a RMA number to be obtained by American from Gogo. Gogo will issue American the RMA number within [***] of the receipt of such request from American. Gogo will, [***], promptly repair the nonconformities or
replace the nonconforming Equipment as expeditiously as possible but in any event within [***] following receipt of such returned Equipment. 

  

	 	7.7	[***]. 

  

	8.	MARKETING AND CONNECTIVITY PORTAL 

  

	 	8.1	Marketing. Throughout the Term, the Parties may agree to cooperate in developing and implementing joint initiatives to market and promote Connectivity Services, Wireless Entertainment and/or [***]. Without
limiting the foregoing, the Parties agree that American will use commercially reasonable efforts to ensure that customer and employee awareness of Connectivity Services remains high. Gogo may conduct independent marketing with respect to
Connectivity Services. 

  

	 	8.2	Portal and Marketing Activities. [***]. 

  
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	9.	GOGO SERVICES 

  

	 	9.1	Equipment-Related Services. 

  

	 	9.1.1	Installation Support and Training. 

  

	 	9.1.1.1.	American or American’s Third Party Supplier will perform the installation of the Equipment and Software on the Retrofit A/C unless American provides Gogo with at least [***] advance notice that Gogo is to perform
some or all of the installations and identifies the installation site(s), which shall be at mutually agreed-upon location(s). [***]. 

  

	 	9.1.1.2.	All parts and materials required to install the Equipment and Software on the Retrofit A/C are intended to be listed in Exhibit B. Any additional parts or materials required to install the Equipment and
Software will be provided by Gogo [***]. 

  

	 	9.1.1.3.	Gogo will provide Installation Kits that are kitted per American’s instructions. [***], the Installation Kits may be vacuum packed and labeled according to the [***]. 

 

	 	9.1.1.4.	Gogo will provide to American and/or American-designated third parties all special tooling required or otherwise reasonably requested by American to perform the installation or test of any of the Equipment and/or
Software. The special tooling [***] shall be provided with operating and maintenance instructions. The special tooling will be delivered to the location(s) specified by American. As of Effective Date, Gogo represents that no special tooling is
required. 

  

	 	9.1.1.5.	Gogo shall provide reasonable training material and support in the manner and fashion set forth in Exhibit F or as otherwise required by American and/or American designated third parties for the operation
of Gogo’s Equipment and Software, including the use of special tools or test equipment. Gogo’s role within the training development process, unless otherwise required by American, will be subordinate to the direction of American and/or
American designated third parties. [***]. 

  

	 	9.1.2	Other. Gogo shall advise American’s engineering department and Commodity Manager of any and all Equipment, Software and/or Gogo Services that interface with and could have a potential impact on other
systems on Retrofit A/C at least [***] before the Prototype installation. 

  

	 	9.1.3	Installation Fees. Installation fees for the 2Ku Fleet and installation credits for the First Installation of each of the Mainline New Deliveries are set forth in Exhibit D.

  

	 	9.1.4	Liquidated Damages for Installations. Liquidated damages for installations are set forth in Exhibit F for the 2Ku Solution, and such liquidated damages will also apply for installation by
Gogo on Mainline New Deliveries. 

  
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	 	9.2	Maintenance Services.  

 Gogo will provide the Maintenance Services
set forth in Exhibit G to American (a) [***] during the Initial Warranty Period, and (b) after expiration of the Initial Warranty Period, [***] (the period [***] referred to herein as the “Extended Warranty
Period” and, together with the Initial Warranty Period, the “Warranty Period”). The “Initial Warranty Period” for a Retrofit A/C means the period beginning on the date of First Installation and ending
(x) with respect to the MD-80 Fleet and Retrofit A/C with Leased Equipment, [***], (y) with respect to all other Retrofit A/C equipped with the ATG Solution or ATG4 Solution, [***], and (z) with
respect to the 2Ku Fleet, [***]. During the Warranty Period, Gogo shall provide Spares, [***], in accordance with Section 1.8 of Exhibit G. American shall be required to purchase, at the prices set out in Exhibit G,
(A) any Spares acquired by American during any period that is not a Warranty Period and (B) any Spares acquired by American during a Warranty Period (i) in replacement of parts for which American bears responsibility for loss or
damage under Section 3.2 or (ii) in excess of the number of Spares that Gogo is required to provide from time to time under its warranty, as described in Exhibit G. 

 

	 	9.3	Engineering Services. Gogo shall provide the following technical support to American [***] if a Gogo-initiated change in Gogo’s products, installation procedures or STC requires a modification in the
American installation or maintenance processes. 

  

	 	9.3.1	Gogo shall also provide such technical support [***] in the event Gogo performs the installation: 

  

	 	9.3.1.1.	Engineering support for repairs and/or deviations encountered during installation or maintenance. 

  

	 	9.3.1.1.1.	Engineering data to support FAA approval for static and fatigue (i.e., damage tolerance) strength. 

  

	 	9.3.1.1.1.1.	Engineering data detailing the deviation to the STC approved engineering drawings. 

  

	 	9.3.1.1.1.2.	Structural substantiation and analysis reports for the deviations and/or repairs. 

  

	 	9.3.1.1.2.	24x7x365 contact information and commitments to support timely Retrofit A/C return to service. 

  

	 	9.3.1.1.3.	Contact information for associated structural designated engineering representative(s) (DER(s)). 

  

	 	9.3.2	Gogo shall provide the following technical support services to American [***]: 

  

	 	9.3.2.1.	Engineering data to allow internal evaluation and approval of deviations. 

  

	 	9.3.2.1.1.	Complete drawing package, including piece parts, with full materials and process specifications. 

  
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	 	9.3.2.1.2.	Stress report(s) associated with the Certification. 

  

	 	9.3.2.2.	Instructions for continued airworthiness. 

  

	 	9.3.2.2.1.	List of fatigue critical alteration structure (FCAS) for the new and existing structure affected by the modification. 

  

	 	9.3.2.2.2.	Damage tolerance inspections for the altered structure. 

  

	 	9.3.2.3.	Allowable damage and typical repair data is preferred (SRM supplement) for oversized fasteners, short edge margin, etc. 

  

	 	9.4	Passenger Services. 

  

	 	9.4.1	Business Models. As of the Effective Date, Connectivity Services and Ancillary Services are being provided to Users under the Revenue Share Model as contemplated in Exhibit D; Wireless
Entertainment is being provided [***] as set forth in Exhibit L; and [***] are not being provided. American shall have the option, in its sole discretion and with reasonable notice to Gogo, [***]. After the [***], all Connectivity
Services (regardless of Technology Type), Wireless Entertainment and [***] will be provided [***]. 

  

	 	9.4.2	Connectivity Services. [***]. 

  

	 	9.4.3	Wireless Entertainment. The Parties’ obligations with respect to Wireless Entertainment are set forth in Exhibit L to this Agreement, and pricing for Wireless Entertainment is set
forth in Exhibit D.[***]. 

  

	 	9.4.4	[***]. 

  

	 	9.5	 Compliance with Laws and Privacy Policy; Certification. Throughout the Term, Gogo will [***] comply
with all laws, rules and regulations, including without limitation Communications Assistance for Law Enforcement Act (CALEA) and any requirements related to website accessibility or net neutrality, applicable to Gogo in connection with its
performance under this Agreement, including its provision of Gogo Services, and shall obtain and maintain all required Certifications. Without limiting the foregoing, Gogo will obtain any required Certifications related to the ATG Solution and ATG4
Solution from the United States, Canada and any other country in the Territory, if any, in which the ATG network operates and Certifications related to the 2Ku Technology Type for each country in the Territory; provided, however, that (a) if
Gogo fails to obtain any such Certification related to the 2Ku Solution and the affected country is not a country in which satellite-based Connectivity Services are legally provided on any Retrofit A/C, Gogo shall not be deemed to be in breach of
this Agreement by reason of such failure and (b) if the Certifications obtained by Gogo in any affected country do not extend to ground-based Connectivity Service and the affected country is not a country in which ground-based Connectivity
Services are legally provided on any Retrofit A/C, Gogo shall not be deemed to be in breach of this Agreement by reason of such failure. A list of the countries in which any required Certifications related to the 2Ku Solution shall be obtained by
Gogo has been prepared and is attached as Exhibit Q. Notwithstanding anything to the contrary contained herein, if Gogo uses its best efforts to obtain Certification related to the 2Ku Solution in any country in the Territory and such
country has not approved Ku band-based in-flight connectivity services offered by any provider, such failure shall not be deemed to be a breach of this Agreement. Gogo undertakes no obligation to obtain any
Certifications 

  
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unrelated to the Technology Types. Within [***] of the Effective Date, Gogo will provide American copies of a certificate from Subsentio, Gogo’s third party advisor, as to Gogo’s CALEA
compliance as of a date during such [***]. Throughout the term, Gogo will provide to American, as received, copies of other certificates, if any, issued by Subsentio or any law enforcement agency or regulatory body regarding compliance with CALEA or
other applicable laws, rules or regulations, including the Certifications, and will notify American, promptly upon receipt, of any suspensions, cancellations, revocations or withdrawals of any such Certifications. Gogo represents and warrants to
American that to the best of its knowledge and belief it is in material compliance with all such laws, rules and regulations. Notwithstanding anything to the contrary set forth in Section 10.5 of this Agreement, if at any time American has
reasonable grounds to believe that Gogo does not have all required Certifications or otherwise is not in material compliance with all applicable laws, rules or regulations, including without limitation CALEA and any applicable international
intercept laws, American may prior to EIS for Retrofit A/C equipped with the 2Ku Solution refuse to turn on Connectivity Services (or ground-based Connectivity Services if noncompliance is limited thereto) on Retrofit A/C when operating in any
affected country or after EIS for Retrofit A/C equipped with the 2Ku Solution cause Connectivity Services (or ground-based Connectivity Services if noncompliance is limited thereto) to be turned off on all Retrofit A/C when operating in any affected
country until such time as Gogo can demonstrate, to American’s reasonable satisfaction, that it has all such Certifications and otherwise is in material compliance. Gogo will also comply with the Privacy Policy that Gogo provides to
Connectivity Services Users. Gogo will reasonably assist American with its compliance with laws and regulations applicable to American by reason of its performance hereunder and will use good faith efforts to comply with reasonable requests made by
American with respect to Gogo’s administration of any “bug bounty” program, as such program may relate to Retrofit A/C or the Gogo Services. 

  

	 	9.6	Satellite Coverage. At the time of EIS for the first Retrofit A/C equipped with the 2Ku Solution, Gogo will provide [***] 2Ku Solution satellite coverage to American in those regions shown on Exhibit
Q. Such satellite coverage will remain available throughout the Term in such regions. 

  

	 	9.7	Compliance Matrix. Gogo’s performance of its obligations hereunder (including provision of Gogo Services) will comply with the Compliance Matrix, which is included on the attached Appendix
1. 

  

	 	9.8	Charter Services. Gogo shall provide the charter services described on Exhibit S on Retrofit A/C charted by American at the pricing set forth on Exhibit S. 

 

	 	9.9	Proprietary Rights and Data Security. Gogo shall comply with all of its obligations set forth in Exhibit V, including the data security obligations in Attachment A of Exhibit V.

  

	10.	AMERICAN OBLIGATIONS 

  

	 	10.1	Fleet Availability. American agrees to make the Retrofit A/C available for installation of the Equipment and Software, and testing and Certification by the FAA of the Equipment, Software and Connectivity
Services, Wireless Entertainment and [***], in accordance with the terms set forth in the applicable exhibit to this Agreement, as such exhibit may be changed from time to time in accordance with the terms thereof or otherwise by mutual agreement.

  
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	 	10.2	Installation. Whenever American elects to perform the installation of Equipment itself, American will be solely responsible for installing the Equipment on the A/C in accordance in all material respects
with the installation Documentation (the “Installation Guidelines”). Gogo shall not be responsible for any failures to the extent such failures arise out of or relate to a failure by American to strictly follow the Installation
Guidelines, nor shall such failures give rise to any American rights to termination or damages under this Agreement. 

  

	 	10.3	Compliance with Laws and Certification. American will comply with all laws and regulations applicable to American in connection with its performance hereunder and will reasonably assist Gogo in its
compliance with all laws and regulations applicable to Gogo hereunder, including without limitation CALEA, [***]. American will provide Gogo reasonable access to the Retrofit A/C and such assistance as Gogo reasonably requests to obtain and maintain
Certification by the FAA of the Equipment and Connectivity Services. American will comply with the Privacy Policy that it provides to passengers accessing the Portal. [***]. 

 

	 	10.4	Engineering. American’s engineering department will provide assistance with respect to A/C drawings, data and information on A/C systems (that are not restricted intellectual property) and design-for-maintenance knowledge, as reasonably required by Gogo. American’s engineering department will also work with Gogo to develop, and must approve, all
installation designs and systems operational characteristics, to ensure they meet all airworthiness and American operational requirements. 

  

	 	10.5	Connectivity Service Availability. American will make the Connectivity Service available to all passengers on board Retrofit A/C on all commercial flights during such time period as American may make the
Connectivity Service available in compliance with the Certification requirements. [***]. 

  

	 	10.6	Information Sharing. American will provide Gogo with timely access to passengers boarded data via a daily feed, including the following for each flight: origin and destination, the number of passengers on
the Retrofit A/C, the time of departure and arrival, tail number and flight number, as well as such additional information as Gogo reasonably requests and American can reasonably provide (subject to third party confidentiality obligations) to
improve passenger use of the Connectivity Services, revenue generation and/or reporting. 

  

	 	10.7	Retail Promotional Offerings – Revenue Share Model. [***] 

  

	 	10.7.1	[***]. 

  

	 	10.7.2	[***]. 

  

	 	10.7.3	[***]. 

  

	 	10.7.4	[***]. 

  

	 	10.8	Proprietary Rights and Data Security. American shall comply with all of its obligations set forth in Exhibit V, including the data security obligations in Attachment B of Exhibit
V. 

  
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	11.	PROJECT ADMINISTRATION 

  

	 	11.1	Gogo Personnel. To help ensure a successful Program, for the Retrofit A/C, Gogo agrees to provide sufficient “Program Management Staff” to support its contractual obligations, including a
Program Manager, an Engineering Liaison and an Account Manager or equivalent position, at no additional charge to American. The Program Manager and/or Engineering Liaison must be self-sufficient and be able to act independently to review drawings,
manuals, and other technical documents and initiate and manage changes to Gogo provided drawings, manuals and technical documents with minimal involvement by American’s engineering department. 

 

	 	11.1.1	Program Management. The “Program Manager” shall be responsible for Program scheduling and timeline management, serving as the liaison between American and Gogo teams, facilitating meetings
(to include action item logs), acting as an initial point of contact and managing action items. In the event Gogo plans to replace the Program Manager, to the extent practicable, Gogo will provide American with [***] advance notice. The Program
Manager will be solely dedicated to American through the Term of this Agreement. In addition to the Program Manager, Gogo shall, at its sole cost, provide sufficient order administration support to ensure timely communications and entry of orders,
and assign a primary order administration focal and back-up personnel as required to ensure continuous coverage. 

  

	 	11.1.2	Engineering Liaison. The “Engineering Liaison” shall be responsible for the coordination of technical integration concerns between Gogo, American and American-designated third parties. The
Engineering Liaison must be an engineer who is familiar with the technical aspects of the Equipment, Software and System integration requirements. The Engineering Liaison must be directly accessible to American and/or American-designated third
parties. 

  

	 	11.1.3	Account Manager. The “Account Manager” or equivalent position shall be responsible for the coordination of joint marketing activities and serve as the liaison between the Gogo and American
marketing teams. 

  

	 	11.2	Meetings. Upon American’s reasonable request, Gogo agrees to participate in those meetings with American, American Suppliers and airframe manufacturers of which Gogo is given reasonable advance
notice, at no additional charge to American. Such meetings may include TIM, an ITCM, a PDR, an IDR, a CDR, PRR, FAI, Program reviews and supplier conferences, and may be conducted
face-to-face at American’s headquarters or, at American’s discretion, by teleconference. Gogo will attend such meetings with the appropriate personnel. Unless
otherwise required by American, Program reviews will be held every [***] during the design, development, production and installation of Equipment and Software. Appropriate Gogo and American executives will meet to review the Program on a [***]
basis. 

  

	 	11.3	 Program and Usage Reports. The Parties will provide Program reports (“Program
Reports”) to one another on no less than [***] to keep one another informed of the status of the Program. The Parties will mutually agree upon the information to be included in, and format of, the Program Reports. After the Effective Date,
Gogo will provide usage reports (“Usage Reports”) (a) for the ATG/ATG4 Solution, consistent in frequency, format and content with the Usage 

  
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Reports provided prior to the Effective Date, and (b) for the 2Ku Solution, as described in Exhibit K. To the extent any of the Usage Reports to be provided by Gogo as
described in Exhibit K can be provided for all Retrofit A/C, Gogo shall also provide such additional Usage Reports as the ATG Solution, ATG4 Solution and/or 2Ku Solution (as applicable) permit. American and Gogo will work together in
good faith to define additional reports to be provided to one another as the business model, Portal and relationship between the Parties evolve under this Agreement and the Exhibits hereto (including Exhibit M). [***].

  

	12.	RETAIL REVENUE SHARE AND PAYMENT; OTHER FEES 

  

	 	12.1	Revenue Share. [***]. 

  

	 	12.2	Affiliate Fee. [***]. 

  

	 	12.3	Usage Fees. 

  

	 	12.3.1	Portal Management Fee. [***]. 

  

	 	12.3.2	Flight Crew Access. [***]. 

  

	13.	INVOICES AND PAYMENT 

  

	 	13.1	By American. Payment by American for Equipment and/or Software shall be made net [***] from the date of American’s receipt of Gogo’s invoice therefor, which shall not precede shipment of the
Equipment and/or Software, as applicable. Gogo’s share of any applicable revenue collected by American (as and only to the extent set forth in Exhibit D) will be calculated on a [***] basis and paid to Gogo within [***] of the end
of the [***] in which American collected such revenue. Payment by American for Wireless Entertainment, [***], User Connectivity Sessions, AA Subscriptions, Passenger Grade data and data for any Other Airline Business Application, and any Gogo
Services, Portal Management Fees or other fees set forth on Exhibit D for which payment terms are not expressly specified elsewhere in this Agreement shall be made net [***] from the date of American’s receipt of Gogo’s
invoice therefor, which date shall be noted thereon. In the event that American in good faith disputes any invoiced amount(s), then within [***] following American’s receipt of the invoice, American will notify Gogo in writing of the disputed
amount(s) and submit payment for all undisputed amounts in accordance with this Section 13.1, and American’s nonpayment of such disputed amounts pending resolution will not constitute a breach by American of this Agreement. The unpaid
disputed amount(s) will be resolved by mutual negotiations of the Parties. Invoices to American hereunder shall be sent by Gogo using American’s electronic invoicing system. All amounts shall be payable in U.S. Dollars and paid via check to
Gogo at the following address: 

 Gogo LLC 

Attn: Accounts Receivable 
 111
N. Canal St., Suite 1500 
 Chicago, IL 60606 
  

	 	13.2	 By Gogo. Any and all revenue from Wireless Entertainment and [***] collected by Gogo
from Users will be calculated on a [***]basis and paid to American within [***] of the end of the [***] in which Gogo collected such revenue. American’s share of any Portal Revenue collected by Gogo will be calculated on a [***] basis and paid
to American within [***] of the end of the [***] in which Gogo collected such 

  
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revenue. [***] the Connectivity Revenue Share and the Affiliate Fee, will be calculated and reported on a [***] basis and amounts owed thereunder will be paid to American within [***] of the end
of the [***] in which Gogo collected the Connectivity Revenue and the revenue as to which the Affiliate Fee is payable. [***]. Invoices to Gogo should be sent by American to the following address: 

Gogo LLC 
 Attn: Accounts
Receivable 
 111 N. Canal St., Suite 1500 

Chicago, IL 60606 
 All amounts
shall be payable in U.S. Dollars and paid, either via credit or by wire transfer or electronic payment through the Automated Clearing House, to American’s designated depository bank. 

 

	 	13.3	Penalties. Except as specifically provided herein and subject to the provisions of Section 13.1 regarding disputed invoices, any fee, penalty, reimbursement or other sum payable hereunder will be due
[***] from the date the party responsible for paying (the “Payor”) receives an invoice from the party entitled to payment (the “Payee”) and shall be payable in U.S. Dollars and, at Payee’s sole discretion,
either via credit/check or wire transfer. 

  

	14.	MOST FAVORED NATION 

  

	 	14.1	[***]. 

  

	 	14.2	[***]. 

  

	 	14.3	[***]. 

  

	15.	TAXES  

  

	 	15.1	Taxes related to System Equipment and Software. American shall pay all sales, use and personal/business property taxes, airport/concessions fees, customs taxes, customs, tariffs, or other duties and any
other taxes and assessments lawfully levied against or upon the Equipment and/or Software sold by Gogo to American under this Agreement. American shall pay Gogo for any and all sales and use taxes, imposts, levies, duties, usage or other similar,
transaction-based fees (including, and without limitation, value-added taxes, and stamp taxes, if any) (collectively “Taxes”), imposed by any governmental entity with respect to, or arising out of the sale of the Equipment and/or
Software that are properly invoiced by Gogo in accordance with Section 13 of this Agreement, to the extent not inconsistent with any applicable laws or regulations, which shall control in the case of any conflict. American has the right to
provide to Gogo sales/use tax or any other applicable Tax exemption certificates or direct pay permits with respect to the Equipment and/or Software sold by Gogo to American under this Agreement. A Tax exemption certificate or direct pay permit may
be required for each tax jurisdiction where Gogo delivers the Equipment and/or Software to American pursuant to this Agreement. Gogo will accept any such Tax exemption certificate or direct pay permit provided by American in good faith, and Gogo
will discontinue invoicing the applicable Taxes on the sales of Equipment and/or Software under this Agreement, and American shall hold Gogo harmless for any liability for such Taxes. 

  
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	 	15.2	Taxes with Respect to Gross of Net Income. Each Party to this Agreement shall be responsible for any taxes, imposts, levies, duties or other fees with respect to, or based upon, any measure of the
respective Party’s income, whether gross or net and any taxes, imposts, levies, duties or other fees with respect to, or based upon, the respective Party’s assets, capital, property or payroll, however denominated, including without
limitation, any doing business taxes, franchise, gross receipts, fringe benefit, social security, welfare taxes or any regulatory taxes or fees. 

  

	 	15.3	Taxes with Respect to User Transactions. As the MOR for User transactions, Gogo will be responsible for compliance with all sales, use, GST, value-added or any other taxes or fees with respect to, or
arising out of, transaction charges to Users. Such tax compliance will include, without limitation, the establishment and maintenance of taxability rules, tax jurisdiction assignment (sourcing) rules, tax rates, billing and collection of taxes from
Users, filing of applicable tax returns and remittance of such taxes and fees to the appropriate tax agencies. Pricing as noted in Exhibit D will either be inclusive of taxes or exclusive of taxes as defined by American. To the extent
the price to the customer is stated to be inclusive of taxes and such taxes are collected, this shall reduce dollar-for-dollar any amounts that Gogo is obligated to pay
to American pursuant to this Agreement, including, without limitation, Section 2 in Exhibit D. As the MOR, it is Gogo’s responsibility to monitor tax laws applicable to Gogo Services, and to update Gogo Service taxation with
any changes in such tax laws. 

  

	 	15.4	Cooperation with Respect to Taxes. The Parties agree to reasonably and in good faith cooperate and assist each other in evaluating and/or contesting the imposition, validity, application or amount of any
amounts payable under this Section 15. Without limiting the foregoing, such cooperation shall include: (a) supplying the other Party such information or documents as are necessary or advisable to reduce the amount of any such amounts
payable or to recover or seek a refund of any such amounts with respect to, or arising out of, the transactions effectuated pursuant to this Agreement; (b) permit the other Party to participate in any audit, contest, challenge, controversy or
other proceeding to the extent permitted herein, at the other Party’s expense; and (c) reasonably assist the other Party with the evidentiary and procedural development of any such audit, contest, challenge, controversy or other
proceeding. It is agreed by the Parties that control of any such contest or controversy shall be vested in the Party ultimately liable for such amounts payable and the contesting Party shall solely bear the costs, including attorney’s
fees, of any such contest or controversy. 

  

	 	15.5	Section 15 Survival. Notwithstanding any other section of this Agreement to the contrary, this Section 15 shall survive any termination or expiration of this Agreement
(a) for the period of time during which either American or Gogo may be liable for Taxes under any applicable statute of limitations, or (b) where any audit, contest, challenge, controversy or other proceeding is pending, throughout the
duration of such audit, contest, challenge, controversy or other proceeding. 

  

	16.	AUDIT 

  

	 	16.1	 By American. Gogo shall keep full and accurate records of all orders, shipments, payments and
invoices in connection with providing the Equipment, Software and Gogo Services, as well as such other documents and records as American shall reasonably require in order to audit Gogo’s compliance with this Agreement, and Gogo shall make such
records available for audit until [***]; provided, however, that anyone auditing Gogo’s compliance with this Agreement shall not be entitled to access to any information that Gogo may not disclose pursuant to confidentiality

  
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obligations to any third party. The audit, for purposes of certifying Gogo’s compliance with the terms of this Agreement, may be conducted no more than [***] upon reasonable advance written
notice and in a manner that minimizes disruption on Gogo’s business at American’s expense by (a) with respect to any audit of Gogo’s compliance with Section 14, a public accounting firm other than a firm that audits Gogo or
American, which firm shall be appointed by American and approved by Gogo and (b) with respect to audits of other matters, American’s internal audit staff or, at American’s election, a public accounting firm which firm shall be
appointed by American and approved by Gogo. Any such audit firm or American employee shall agree, in a writing reasonably satisfactory to Gogo, to maintain the confidentiality of all information disclosed pursuant to such audit. Notwithstanding
anything to the contrary contained herein, with respect to Gogo’s compliance with Section 14, American may cause an audit to be conducted if in any year Gogo fails to provide the certification required by Section 14 (in which case the
expenses of such audit shall be borne by Gogo) or, if Gogo provides such certification, American has reason to doubt the accuracy of such certification (in which case the expenses will be borne by American if the audit confirms Gogo’s
compliance and by Gogo if Gogo is found not to be in compliance). With respect to any audit of Section 14, the auditor shall, subject to appropriate confidentiality agreements, have access to information regarding Gogo’s arrangements with
other airlines but the report delivered by such auditor to American shall be drafted in a way that preserves the anonymity of other Gogo airline partners. 

  

	 	16.2	By Gogo. American shall keep full and accurate records related to Connectivity Take Rates and installation and use of all Equipment, as well as such other documents and records as Gogo shall reasonably
require in order to audit American’s compliance with this Agreement, and American shall make such records available for annual audit by Gogo (at Gogo’s sole cost and expense), upon reasonable prior written notice, during normal business
hours at American’s facility(ies) where such records are located, [***]; provided, however, that Gogo shall not be entitled to access to any information that American may not disclose pursuant to confidentiality obligations to any third party.
Subject to the same conditions, restrictions and limitations as set forth in the preceding sentence, Gogo will have the right to instead appoint, at its own expense, a public accounting firm appointed by Gogo and approved by American, to conduct an
annual review of the Connectivity Take Rates and installation and use of all Equipment and certify American’s compliance with the terms of this Agreement. Any such auditor or accounting firm shall execute American’s standard release form,
shall strictly comply with American’s facility and workplace safety, security and other similar rules and regulations and shall also agree, in a writing satisfactory to American, to maintain the confidentiality of all information disclosed
pursuant to such audit or review, and no such audit or review shall unreasonably interfere with American’s business or operations. 

  

	 	16.3	No Deduction, Offset or Withholding. Except as specifically contemplated under this Agreement, each Party will pay all amounts owed to the other Party without any deduction, offset or withholding of any
kind or nature or for any reason whatsoever. 

  

	17.	WARRANTY 

  

	 	17.1	Each Party. Each Party hereby represents and warrants to the other Party the following: 

  

	 	17.1.1	Such Party is duly organized and validly existing and has the power and authority to execute and deliver, and to perform its obligations under, this Agreement, including, with respect to Gogo, the right to perform Gogo
Services hereunder. 

  
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	 	17.1.2	Such Party’s execution and delivery of this Agreement and performance of its obligations hereunder have been and remain duly authorized by all necessary action and do not contravene any provision of its certificate
of incorporation or by-laws (or equivalent documents) or any law, regulation or contractual restriction binding on or affecting it or its property. 

 

	 	17.1.3	This Agreement is such Party’s legal, valid and binding obligation, enforceable against it in accordance with its terms, subject to applicable bankruptcy, insolvency and similar laws affecting creditors’
rights generally and subject, as to enforceability, to general principles of equity (regardless of whether enforcement is sought in a proceeding in equity or at law). 

 

	17.2	Gogo. Gogo warrants that: 

  

	 	17.2.1	All Equipment and Software provided hereunder will, at the time of installation, comply with all applicable laws, rules and regulations, including without limitation, all FAA orders or regulations and those of any other
United States regulatory agency or body having jurisdiction over the Equipment or Software. 

  

	 	17.2.2	Gogo represents and warrants that it has all rights required to use the System (including all Software) used by Gogo to provide the Gogo Services, and to grant the licenses and rights to use the System (including all
Software) that are granted to American under this Agreement. 

  

	 	17.2.3	To the best of its knowledge after reasonable inquiry, the Gogo Technology, including the System, Equipment and Software, system interfaces and Gogo Service, does not infringe a valid patent, copyright, trade secret,
trademark or other proprietary or intellectual property of a third party. Gogo will inform American of any new patent infringement claims brought against Gogo and respond to American’s reasonable requests for information related thereto.

  

	 	17.2.4	Equipment and Software shall comply with all test requirements required by law or as otherwise agreed upon by the Parties in accordance with the terms of this Agreement. 

 

	 	17.2.5	All Equipment and Software (including Software either embedded in Equipment or specifically designed for use in or with such Equipment) provided hereunder shall (a) be free from any liens or encumbrances arising
by, through or under Gogo, and (b) be permanently marked with the manufacturing date. 

  

	 	17.2.6	The cellular and wireless functionality associated with the Equipment are not designs that originated with American. 

  

	 	17.2.7	Gogo Services will be performed in a professional and workman-like manner consistent with industry standards.  

  
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	 	17.2.8	Throughout the Term, the Equipment and/or Software shall be free from defects in material, workmanship and design. During the Warranty Period, the Equipment and/or Software will function substantially in accordance with
the Specifications. In the event of a defect discovered during the Warranty Period with respect to (a) material or workmanship, Gogo will use commercially reasonable efforts to repair or replace the defective Equipment and/or Software so that
it complies with the warranty terms as soon as practical but in no event later than [***] after receipt thereof, and (b) design, Gogo will respond in accordance with Section 4.2.3. [***]. Notwithstanding anything to the contrary contained
herein, this warranty shall not apply to Equipment and/or Software that has been subject to misuse, neglect, accident or improper installation by American or an American Supplier. 

 

	 	17.3	Services. Gogo shall follow the steps outlined in the service failure chart included in Exhibit J which sets forth the levels of support provided to American in the event the Connectivity
Service does not perform in accordance with the service levels detailed in Exhibit J. For all other Gogo Services, Gogo shall re-perform the Gogo Services which gave rise to the breach or, if it
cannot cure the defect, refund the fees paid by American for the Gogo Services which gave rise to the breach; provided that American has notified Gogo in writing of the breach within [***] following American’s discovery of the defective Gogo
Services, specifying the breach in reasonable detail. 

  

	 	17.4	Disclaimer. EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, INCLUDING WITHOUT LIMITATION THE WARRANTIES SET FORTH IN SECTION 17.2, GOGO MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NONINFRINGEMENT WITH REGARD TO ANY EQUIPMENT, SERVICE OR MATERIALS PROVIDED UNDER THIS AGREEMENT. 

 

	18.	TERM AND TERMINATION 

  

	 	18.1	Term. The term of this Agreement (the “Term”) will begin on the Effective Date and continue for each Fleet Type, unless earlier terminated in accordance with the provisions of this
Section 18, until the applicable date set forth in the expiration date column on Exhibit A. 

  

	 	18.2	Removal. [***]. 

  

	 	18.3	Termination for Convenience. 

  

	 	18.3.1	2Ku Fleet. In its sole discretion, for convenience and without cause, American may terminate this Agreement with respect to the 2Ku Solution in whole or in part at any time by [***].

  

	 	18.3.2	Regional Jet Fleet, 757 Fleet, MD-80 Fleet. American may elect to terminate this Agreement at its sole convenience (a) with respect to the 757 Fleet and/or the MD-80 Fleet at any time after [***] and (b) with respect to the Regional Jet Fleet at any time after the [***] of the final Trigger Date for the Regional Jet Fleet, in each case by giving at least [***] written
notice thereof to Gogo and [***]. 

  

	 	18.3.3	Other Fleet Types. [***]. 

  
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	 	18.4	Termination for Non-Performance. American may elect to terminate this Agreement for non-performance upon the occurrence of
the following hereunder: 

  

	 	18.4.1	2Ku Fleet. Without limiting the provisions set forth in Section 18.3.1 above, if (a) Gogo fails to meet the fleet-wide aggregate Service Availabilities, bandwidth commitments or performance
guarantees (in each case as set forth in Exhibit J) for the 2Ku Solution for [***] or (b) Gogo fails to meet any System delivery dates or Program milestones, such as the kit on dock, STC or Software delivery dates or such other
dates set forth in Section 18.4.1.1 or Section 18.4.1.2, then such failure shall constitute a material breach by Gogo hereunder and American will have the right to terminate this Agreement with respect to any or all of the 2Ku Fleet upon
[***] written notice to Gogo without payment of any termination fee or penalty to Gogo. 

  

	 	18.4.1.1.	Implementation Schedule for Airbus A320 Family A/C. Except as otherwise agreed by the Parties, Gogo shall comply with the following dates: 

 

	 	•	 	Airbus A320 family A/C Prototype installation beginning no later than [***]. 

  

	 	•	 	Final drawing release and Software delivery – no later than [***]. 

  

	 	•	 	Prototype kits on dock – no later than [***]. 

  

	 	•	 	STC – no later than [***]. 

  

	 	•	 	All Airbus A320 family A/C kits delivered by [***]. 

  

	 	18.4.1.2.	Implementation Schedule for Airbus A319 Family A/C. Except as otherwise agreed by the Parties, Gogo shall comply with the following dates: 

 

	 	•	 	Airbus A319 family A/C Prototype installation beginning no later than [***]. 

  

	 	•	 	Final drawing release and Software delivery – no later than [***]. 

  

	 	•	 	Prototype kits on dock – no later than [***]. 

  

	 	•	 	STC – no later than [***]. 

  

	 	•	 	All Airbus A319 family A/C kits delivered by [***]. 

  

	 	18.4.2	Other Fleet Types. Without limiting the provisions set forth in Sections 18.3.2 and 18.3.3 above, if Gogo fails to meet the fleet-wide aggregate service levels for the ATG Solution and/or ATG4 Solution set
forth in Exhibit J and such failure (a) continues for more than [***] following American’s written request to Gogo to remedy such failure or (b) occurs in any [***] period following American’s written request to
Gogo to remedy such failure, then such failure shall constitute a material breach by Gogo hereunder and American will have the right to terminate this Agreement upon [***] written notice to Gogo [***]. 

 

	 	18.5	Termination for Cause. Upon the occurrence of any Event of Default, the non-defaulting Party shall be entitled to terminate this Agreement and, except as otherwise
expressly provided herein, shall further be entitled to all other rights and remedies available to such Party under this Agreement or applicable laws, which rights and remedies shall be cumulative and not exclusive. The following events shall
constitute an “Event of Default” hereunder: 

  
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	 	18.5.1	If either Party shall fail in the performance of any of its material obligations contained in this Agreement, which failure continues uncured for a period of [***] following written notice from the other Party.

  

	 	18.5.2	If either Party shall file a voluntary petition in bankruptcy, shall be adjudicated as a bankrupt or insolvent, shall file any petition or answer seeking any reorganization, composition, readjustment, liquidation or
similar relief for itself under any present or future statute, law or regulation, shall seek, consent to or acquiesce in the appointment of any trustee, receiver or liquidator for itself, shall make any general assignment for the benefit of
creditors or shall admit in writing its inability to pay its debts generally as they become due. 

  

	 	18.5.3	If a petition shall be filed against either Party seeking any reorganization, composition, readjustment, liquidation or similar relief for such Party under any present or future statute, law or regulation, which
petition shall remain undismissed or unstayed for an aggregate of [***] (whether or not consecutive), or if any trustee, receiver or liquidator of either Party shall be appointed, which appointment shall remain unvacated or unstayed for an aggregate
of [***] (whether or not consecutive). 

  

	 	18.5.4	If any material representation or warranty made by either Party herein or in any statement or certificate furnished or required hereunder or in connection with the execution and delivery hereof proves to have been
untrue in any material respect as of the date of the making thereof. 

  

	 	18.5.5	[***] the Connectivity Take Rate measured on a [***] rolling average is less than [***]; provided, American may not exercise such termination right unless American has substantially complied with the obligations set
forth in Exhibit I. 

  

	 	18.6	Termination upon Gogo Change in Control. American shall have the right, exercisable in its sole discretion, to immediately terminate this Agreement upon a Change of Control of Gogo. For purposes of
this Section 18.6, a “Change of Control of Gogo” shall include: (a) the dissolution or liquidation of Gogo; (b) any reorganization, merger or consolidation of Gogo or its parent company, or any other transaction or
series of transactions with one or more Persons as a result of which ownership of [***] or more of the equity securities of Gogo or its parent company outstanding immediately prior to such transaction(s) is transferred to (i) a commercial
airline other than American or (ii) an entity that generates [***] from the business of providing airline travel booking services; or (c) the sale or agreement to sell substantially all of the assets of Gogo to one or more Persons in any
transaction or series of transactions as a result of which ownership of such assets is transferred to (i) a commercial airline other than American or (ii) an entity that generates [***] from the business of providing airline travel booking
services. “Change of Control of Gogo” does not include an initial public offering of the securities of Gogo or its parent company. 

  

	 	18.7	Termination upon Material Technology Improvement. [***]. 

  

	 	18.8	Termination Following Excusable Delay. If an Excusable Delay lasts in excess of [***], the non-delayed Party shall have the right to terminate this Agreement, as set
forth in Section 24. 

  
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	 	18.9	Effects of Termination. Upon the termination of this Agreement with respect to one or more Retrofit A/C, American will cease offering the Connectivity Services, [***] and Wireless Entertainment on such
Retrofit A/C. In addition, with respect to Leased Equipment, unless and to the extent American is entitled to and elects to purchase Equipment installed on any such A/C as permitted by Section 5.1.1, American will Deinstall (or elect
that Gogo Deinstall, in which case Gogo will Deinstall) the Equipment from all Retrofit A/C of such Fleet Type as required by Section 6. Upon any termination, the Parties will use commercially reasonable efforts and work together in good faith
to develop a reasonable plan for the wind down of the Program, the provision of the Connectivity Services, [***] and Wireless Entertainment on Retrofit A/C and the removal of the Equipment, in each case, to the extent of such termination; provided
that, in no event will Gogo cease providing Gogo Services prior to the successful development of and mutual agreement regarding such wind-down plan.  

  

	19.	INTELLECTUAL PROPERTY RIGHTS 

  

	 	19.1	Ownership. American acknowledges and agrees that, as between the Parties, Gogo is the owner of all right and title in and to the Gogo Technology and that all intellectual property rights, including
copyrights, trade secrets and patent rights, embodied in the Specifications and the Equipment and Software shall be exclusively vested in Gogo. Gogo acknowledges and agrees that, as between the Parties, American is the owner of all right and title
in and to the American Technology. 

  

	 	19.2	Trademark License. Each Party grants the other Party hereunder a limited, non-exclusive, non-transferable, royalty-free right
and license for the Term to use that Party’s Marks, solely for use by such other Party for the purpose of such other Party’s authorized joint marketing efforts with respect to the Program. Each Party will comply with the other Party’s
trademark usage guidelines in using any Mark of the other Party. Except as expressly authorized by this Agreement, neither Party will make any use of the other Party’s Marks in a manner that dilutes, tarnishes or blurs the value of the other
Party’s Marks. 

  

	20.	CONFIDENTIALITY 

  

	 	20.1	Prior Confidentiality Agreements. The terms and conditions of the American NDA have governed all use and disclosure of confidential information shared by and between American and Gogo prior to the
Effective Date, and the terms and conditions of the US NDA and the US Agreement have governed all use and disclosure of confidential information shared by and between US (or American, as successor-in-interest to US) and Gogo prior to the Effective Date. The disclosure periods under the American NDA and the US NDA will, unless earlier terminated, terminate on the Effective Date, and all
confidential information shared by and between Gogo and American during the term of the American NDA and by and between US (or American, as successor-in-interest to US)
and Gogo during the terms of the US NDA and the US Agreement that remain subject to the American NDA, the US NDA or the confidentiality provisions of the US Agreement as of the Effective Date, as well as all Confidential Information, as defined in
Section 20.2, shared by and between the Parties on or after the Effective Date, shall be subject to the terms herein. 

  

	 	20.2	 Confidential Information. “Confidential Information” means any information, in any
form, including, without limitation, the terms of this Agreement, written documents, oral communications, recordings, videos, software, databases, business plans, and electronic/magnetic media, provided to or observed by Gogo

  
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or American (in such capacity, “Recipient”) in connection with this Agreement or any Program hereunder, including information owned or provided by or on behalf of Gogo, American
or their respective Affiliates (in such capacity, “Discloser”), excepting (a) information that is or becomes generally available to the public through no wrongful act of or breach of this Section 20 by the Recipient,
(b) information that was in Recipient’s possession free of any obligation of confidence at the time it was communicated to Recipient by Discloser, (c) information disclosed to Recipient by a third party that did not acquire the
information under an obligation of confidentiality known to Recipient, (d) information that is independently developed by the Recipient without use of the Discloser’s Confidential Information and (e) information that can be shown by
credible evidence to have been rightfully communicated to Recipient free of any obligation of confidence subsequent to the time it was communicated to Recipient by Discloser. Recipient agrees that it will maintain all Confidential Information in
confidence and use it solely for purposes of performance under this Agreement. Such Confidential Information will be distributed within Recipient’s organization only to personnel with a need to know such information for purposes relating to
this Agreement. In no event will Recipient disclose any Confidential Information to any third parties except in compliance with a court order or statutory or regulatory requirement or to subcontractors and independent consultants with a need to know
such information where the subcontractor or independent consultant has agreed to be bound by confidentiality provisions at least as protective as those in this Agreement; provided, however, that such subcontractors and independent consultants will
not include direct competitors of Discloser without Discloser’s written consent, which consent will not be unreasonably withheld. In the event that Recipient is required to disclose Confidential Information pursuant to the lawful demand
therefor by a governmental agency or court, or disclosure is required by operation of law, Recipient will be permitted to so disclose to the extent required provided that Recipient gives prior written notice thereof to Discloser and has made a
reasonable attempt to obtain a protective order or similar finding limiting disclosure and use of the information so disclosed and/or allowed Discloser to do so in its own name. 

 

	 	20.3	Waiver of Confidentiality. Gogo acknowledges and agrees that any information shared or given to American pursuant to this Agreement on a confidential basis may be shared by American on a confidential basis
with American’s Affiliates and on a need-to-know basis with Operators and any other third parties with which American has or may have in the future an alliance and
which own or operate aircraft on which Gogo Services are provided as of the Effective Date or may be provided in the future pursuant to this Agreement. American acknowledges and agrees that any information shared or given to Gogo pursuant to this
Agreement on a confidential basis may be shared by Gogo on a confidential basis with Gogo’s Affiliates. Notwithstanding anything to the contrary herein, nor implying any duty of confidentiality otherwise, Discloser acknowledges and agrees that
Recipient may share the terms of this Agreement with its directors, officers, employees, stockholders, auditors, accountants, attorneys and consultants, and as reasonably necessary in connection with the due diligence commonly associated with major
transactions so long as such recipients are bound by confidentiality provisions at least as protective as those in this Agreement. Recipient shall be responsible for any breach of this Section 20 caused by any of its Affiliates or any party
with which Recipient shares information pursuant to this Agreement. 

  

	 	20.4	 Return of Materials. Upon request by Discloser to Recipient, Recipient will (a) at its own
expense, promptly return to Discloser or destroy all documents provided by or on behalf of Discloser that contain Confidential Information and all copies of 

  
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such documents in possession or under the control either directly or indirectly of Recipient or its agents, unless and to the extent that Recipient reasonably requires continued possession of
such documents in order to fulfill its obligations hereunder and except as required by law, and provided that Recipient may maintain data or electronic records containing Confidential Information for the purpose of backup, recovery, contingency
planning or business continuity planning so long as such data or records are not accessible in the ordinary course of business and are not accessed except as required for backup, recovery, contingency planning or business continuity planning
purposes, and (b) cease all further use of Discloser’s Confidential Information, whether in tangible or intangible form. Recipient acknowledges and agrees that Discloser will have the right to exercise this right as many times as it deems
necessary throughout the Term and for a period of two (2) years after the termination of this Agreement, regardless of the cause of that termination. For the avoidance of doubt, Recipient may retain one (1) copy of Confidential Information
for internal purposes, provided that such Confidential Information is held in accordance with the terms of this Section 20. 

  

	21.	INDEMNITY 

  

	 	21.1	 By Gogo. Gogo hereby indemnifies and agrees to defend and hold harmless American, its parent
company, subsidiaries and affiliates and their respective officers, directors, agents, representatives, contractors and employees (collectively herein the “American Indemnified Parties”), and each of them, from and against
any and all third-party claims, allegations, demands, actions, liabilities, damages, losses, expenses, suits, proceedings, assessments, fines, penalties and/or judgments (including without limitation all attorney’s fees, costs and expenses in
connection therewith) arising out of or resulting from (a) the negligence, gross negligence, recklessness, bad faith, illegal act, misrepresentation or malicious or willful misconduct of Gogo or any of its officers, directors, agents,
representatives, employees or contractors in connection with Gogo’s performance of or failure to perform this Agreement, (b) any, death of or injury to any Gogo employee, (c) any claim that the use by American of any Gogo Technology,
the System, the Equipment or Software, system interfaces and Gogo Services pursuant to this Agreement infringes or misappropriates any patent, copyright, trade secret, trademark or other proprietary or intellectual property right, (d) any
Security Incident arising from Gogo Services or Gogo Technology, however, if Gogo can reasonably demonstrate that American was a contributing cause of a Security Incident, then Gogo’s liability shall be reduced proportionate to the degree of
fault attributable to American, (e) Gogo’s material breach of Section 9.5, 19.1, 19.2 or 20 of this Agreement, or Section 1.3 of Exhibit I to this Agreement, or (f) any breach of Gogo’s obligations under
Exhibit V to this Agreement. Notwithstanding anything herein to the contrary, Gogo’s indemnity obligations (other than the indemnification obligation for Security Incidents in subpart (d)) shall not apply to any third party claim
to the extent that the same would not have arisen but for (i) any designs, specifications or modifications, subsequent to the design and specifications provided by Gogo at the time the Equipment is installed, originating with, or performed by,
American or its contractors (other than Gogo), unless such modifications are necessary to make the Equipment or Software compatible with the A/C or its systems and are approved in advance by Gogo (which approval will not be unreasonably withheld),
(ii) the combination by American or an American Supplier, subsequent to the time the Equipment or Software is installed, of the Equipment or Software with other equipment or software not supplied by Gogo, except equipment or software necessary to
operate the A/C or its systems and approved in advance by Gogo (which approval will not be unreasonably withheld), (iii) misuse of the Equipment, Software or Gogo Services by American or an

  
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American Supplier, (iv) any content provided by American on the Portal or for Wireless Entertainment or [***], or the exhibition thereof, on any Retrofit A/C infringing or misappropriating
any patent, copyright, trade secret, trademark or other proprietary or intellectual property right; provided, however, that the exclusion from indemnification described in this clause (iv) shall not extend to any claim, suit or demand arising
out of or caused by Gogo’s actions (e.g., processing, encryption, etc.) related to content after the time that American provides such content to Gogo unless and except to the extent that such actions are taken pursuant to and in accordance with
directions or instructions specified by American, (v) the negligence, gross negligence, recklessness, bad faith, illegal act, misrepresentation or malicious or willful misconduct of American or any of its officers, directors, agents,
representatives, employees or contractors; provided, however, that except as set forth in clause (iv) such exclusion shall not extend to any liability to a third party alleging intellectual property infringement that results from American
installing the Equipment and/or operating the System on any Retrofit A/C in accordance with the terms of this Agreement, (vi) the failure of American or an American Supplier to follow the Installation Guidelines, the AMM, the CMM or any other
Documentation pursuant to which maintenance is performed, as applicable, (vii) Gogo’s implementation and operation, at American’s request, of a system that filters and/or blocks objectionable content (other than VoIP); provided,
however, that the exclusion from indemnification described in this clause (vii) shall not extend to any claim, suit or demand arising out of Gogo’s failure to implement and operate the system in accordance with agreed-upon specifications,
(viii) [***]; provided, however, that the exclusion from indemnification described in this clause (viii) shall not extend to any claim, suit or demand arising out of or caused by Gogo’s actions or omissions, (ix) Video Content not
complying with all laws, rules and regulations requiring closed captioning or MPAA ratings disclosure, or otherwise applicable to the Video Content; provided, however, that Gogo shall be responsible to the extent of Gogo’s performance or
failure to perform its obligations under this Agreement related to the Video Content, or (x) American’s material breach of Section 10.3, 19.1, 19.2 or 20 of this Agreement or Section 1.3 of Exhibit I to this
Agreement ((i) – (x), collectively, the “Excluded Claims”). 

  

	 	21.2	By American. American shall indemnify and hold Gogo harmless and defend Gogo, its parent company, subsidiaries and affiliates and their respective officers, directors, agents, representatives, contractors
and employees (collectively herein the “Gogo Indemnified Parties”), and each of them, from and against any and all claims, demands, actions, liabilities, damages, losses, expenses, suits, proceedings, assessments, fines, penalties
and/or judgments (including without limitation all attorney’s fees, costs and expenses in connection therewith), whether for the death of or bodily injury to any person (including without limitation Gogo’s employees), for the loss of,
damage to or destruction of any property and/or for any other injury, loss or damage of any kind or nature whatsoever, that may be charged to, recoverable from, suffered or incurred by or assessed or asserted against any of the Gogo Indemnified
Parties by any third party, to the extent resulting from or caused by (i) the Excluded Claims, (ii) any Security Incident arising from American services or American Systems; however, if American can reasonably demonstrate that Gogo was a
contributing cause of a Security Incident, then American’s liability shall be reduced proportionate to the degree of fault attributable to Gogo, or (iii) due to any breach of American’s obligations under Exhibit V to
this Agreement. 

  

	 	21.3	 Procedures. In the event a claim is made or suit is brought that is covered by either of the
foregoing indemnities, the Indemnified Party shall give the Party with 

  
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the indemnity obligation (the “Indemnitor”) notice thereof promptly after becoming aware thereof. The Indemnitor shall assume all responsibility for such claim or suit, and the
Indemnified Party shall provide reasonable assistance and cooperation during the defense of such claim or suit or compromise or settlement thereof. Notwithstanding the foregoing, the Indemnified Party’s consent, which shall not be unreasonably
withheld, shall be obtained in the event any compromise or settlement under this Section 21.3: (a) includes a finding or admission of any violation of any law by the Indemnified Party or any violation of the rights of any person by the
Indemnified Party; (b) has an effect on any claim held by or against the Indemnified Party; or (c) requires the payment of any money or the taking of any action by the Indemnified Party. The Indemnified Party shall have the right, but not
the duty, at its own expense, to participate in the defense and/or compromise or settlement of such claim or suit with counsel of its own choosing without relieving the Indemnitor of any obligations hereunder. 

 

	 	21.4	Remedies. If any infringement or misappropriation action falls within the indemnifications provided by Gogo to American in Section 21.1 and (a) Gogo is enjoined, either temporarily or
permanently, from providing, manufacturing or delivering to American the Gogo Technology, including the Equipment, Software or Connectivity Services, Wireless Entertainment, and [***] or (b) American is enjoined, either temporarily or
permanently, from using the Gogo Technology, including Equipment, Software or Connectivity Services, Wireless Entertainment, and [***] or (c) American or Gogo is adjudged, in any final order of a court of competent jurisdiction from which no
appeal is available, to have infringed upon or misappropriated any patent, copyright, trade secret, trademark or other proprietary or intellectual property right in the use of the Gogo Technology, including the Equipment, Software or Connectivity
Services, Wireless Entertainment, and [***] or if Gogo settles or compromises any such action, then Gogo shall, at its expense, either (x) if not obtained as part of a settlement or compromise, obtain for American the right to continue using
the Gogo Technology, including Equipment, Software and Connectivity Services, Wireless Entertainment, and [***] or (y) replace or modify the Gogo Technology, including the Equipment, Software or Connectivity Services, Wireless Entertainment and
[***] to the extent necessary so that it does not infringe upon or misappropriate such proprietary or intellectual property right and is free to be delivered to and used by American (which may be a requirement of a settlement or compromise);
provided that following such replacement or modification the Gogo Technology is functionally equivalent to the Gogo Technology prior thereto, in either case within [***] after the entry of such injunction or order or such settlement (subject to
reasonable extension as may be reasonably required to obtain any required governmental approvals in respect of any such replacement or modification, which approvals Gogo shall pursue diligently and in good faith), failing which American may
terminate this Agreement pursuant to Section 18.5.1, in which event Gogo shall be liable for all associated costs and expenses under this Agreement, including Deinstallation costs as contemplated by Section 6. SUBJECT TO SECTION 17.2.3,
THIS SECTION 21 SETS FORTH THE ENTIRE OBLIGATION AND LIABILITY OF GOGO TO AMERICAN FOR INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS RELATED TO THE EQUIPMENT, SOFTWARE AND GOGO SERVICES PROVIDED UNDER THIS AGREEMENT. 

 

	22.	INSURANCE  

  

	 	22.1	American Requirements. American agrees to keep in full force and effect and maintain at its sole cost and expense the following policies of insurance with the specified minimum limits of liability during
the Term of this Agreement: 

  
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	 	22.1.1	Comprehensive Aviation Liability Insurance, including personal injury, products and completed operations, war risk and allied perils and contractual liability in an amount not less than [***] combined single limit per
occurrence (and in the aggregate with respects to products), which insurance may be provided by a combination of primary and umbrella coverages, covering all liability arising out of any bodily injury (including death of any person) and any damage
to (including destruction of) property. 

  

	 	22.1.2	Aircraft Hull Insurance covering loss or damage to Equipment once permanently installed on the A/C in an amount not less than the full replacement or repair cost of such Equipment. Such insurance shall include Gogo as
loss payee solely as respects the value of the Equipment. 

  

	 	22.2	Gogo Requirements. Throughout the Term of this Agreement, and as otherwise specified below, Gogo shall maintain in full force, at its expense, the following insurance coverage (and the cyber insurance
coverage contemplated by Section 23.1) with carriers reasonably acceptable to American: 

  

	 	22.2.1	Aviation Products Liability/Completed Operations Liability Insurance, including contractual coverage, in an amount not less [***] which insurance shall not be required to be procured until immediately prior to the first
delivery of Equipment hereunder but shall be maintained for a period of [***] following the expiration or termination of this Agreement; 

  

	 	22.2.2	Property Insurance covering all risks and covering all property in Gogo’s custody or control in an amount at least equal to the value of such property. 

 

	 	22.2.3	Worker’s Compensation Insurance in the statutory amount(s) required by the State(s) where the Equipment and/or Software are manufactured and/or installed and/or Gogo Services are performed and Employer’s
Liability Insurance in an amount not less than [***]. In lieu of Workers’ Compensation Insurance, Gogo may satisfy the requirements of this Section 22.2.3 by being a qualified self-insurer in such State(s). 

 

	 	22.3	Policy Requirements. Each Party shall have its insurer(s) provide annual certificates of insurance evidencing the coverages required herein commencing upon execution of this Agreement, and such insurance
certificates shall also reflect that policy(ies) include the following special provisions: 

  

	 	22.3.1	The insurer(s) has(ve) accepted and insured the provisions of Section 21 of this Agreement. 

  

	 	22.3.2	The insurer(s) has(ve) waived any rights of subrogation it/they may or could have against any of the Indemnified Parties. 

  

	 	22.3.3	Each such insurance coverage is and shall be primary without right of contribution from any insurance coverage carried by the Indemnified Parties. 

 

	 	22.3.4	The insurer(s) will give at least thirty (30) days’ prior written notice to other Party before any adverse change in the coverage of the policy(ies). 

 

	 	22.3.5	No such insurance coverage shall be invalidated with respect to any of the Indemnified Parties by any action or inaction of the insured Party. 

  
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	 	22.3.6	In the event that Gogo performs touch labor for any installations that are conducted at a location that is not a location at which American conducts acceptance checks, and if American so requests, Gogo will use
commercially reasonable efforts to obtain hanger keeper’s insurance on such terms and with such limits as American reasonably requests. 

  

	23.	LIMITATION OF LIABILITY 

  

	 	23.1	Limitation. WITHOUT LIMITING OR OTHERWISE IMPAIRING ANY SPECIFIC RIGHT OR REMEDY EXPRESSLY GRANTED OR RESERVED TO EITHER PARTY HEREIN, INCLUDING WITHOUT LIMITATION GOGO’S OBLIGATIONS UNDER SECTIONS
3.3.5, 6, 7.7 AND 21.1 OF THIS AGREEMENT AND ITS OBLIGATION TO PAY LIQUIDATED DAMAGES UNDER SECTION 9.1.4 AND EXHIBIT F AND AMERICAN’S OBLIGATIONS UNDER SECTIONS 6, 18.3 AND 21.2 OF THIS AGREEMENT AND EXHIBIT
R, IN NO EVENT SHALL GOGO OR AMERICAN BE LIABLE TO THE OTHER FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, PUNITIVE OR OTHER SIMILAR DAMAGES OF ANY KIND OR NATURE WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS
OR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE ANY EQUIPMENT OR SOFTWARE DESCRIBED HEREIN EITHER SEPARATELY OR IN COMBINATION WITH ANY OTHER EQUIPMENT, SOFTWARE OR OTHER MATERIALS) SUFFERED OR INCURRED BY THE OTHER IN
CONNECTION WITH THIS AGREEMENT, EVEN IF GOGO OR AMERICAN HAS BEEN ADVISED OF THE POSSIBILITY OR CERTAINTY OF SUCH DAMAGES. FOR THE AVOIDANCE OF DOUBT, AND WITHOUT LIMITING THE FOREGOING, NEITHER PARTY WILL BE LIABLE TO THE OTHER PARTY FOR THE OTHER
PARTY’S LOSS OF REPUTATION AS A RESULT OF A SECURITY INCIDENT. 

 FOR PURPOSES OF THIS AGREEMENT, IF AND TO THE EXTENT
THAT GOGO AGREES (OR AMERICAN OBTAINS A FINAL, NON-APPEALABLE JUDGMENT FROM A COURT OR ARBITRATOR OF PROPER JURISDICTION) THAT PHYSICAL DAMAGE TO AN AIRCRAFT RESULTED OR AROSE FROM (a) GOGO’S
NEGLIGENCE, (b) WITH RESPECT TO ANY RETROFIT A/C ON WHICH GOGO’S SUBCONTRACTOR INSTALLS OR MAINTAINS THE EQUIPMENT, THE NEGLIGENCE OF SUCH CONTRACTOR OR (c) A DEFECT IN THE SYSTEM CAUSED BY GOGO OR ITS SUPPLIERS OTHER THAN AMERICAN,
SUCH DAMAGE SHALL BE CONSIDERED ACTUAL (AS OPPOSED TO SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL) DAMAGE, AND GOGO SHALL BE RESPONSIBLE FOR SUCH DAMAGE TO SUCH EXTENT (SUBJECT TO THE LIMITATION SET FORTH IN THE NEXT PARAGRAPH OF THIS SECTION
23.1). 
 IN NO EVENT SHALL GOGO’S PER OCCURRENCE LIABILITY FOR PHYSICAL DAMAGE TO AN AIRCRAFT AS DESCRIBED ABOVE EXCEED THE LESSER OF
(x) [***] AND (y) THE SUM OF (i) (A) FOR ANY AIRCRAFT THAT IS NOT IN THE EXISTING RETROFIT FLEET, [***] AND (B) FOR ANY AIRCRAFT IN THE EXISTING RETROFIT FLEET, [***] FOR THE AIRCRAFT IN QUESTION, (ii) [***] AND (iii) THE AMOUNT
OF [***]. 
 SUBJECT TO THE NEXT SENTENCE, NEITHER PARTY’S AGGREGATE LIABILITY TO THE OTHER FOR ACTUAL DAMAGES, OTHER THAN PHYSICAL
DAMAGE TO AN AIRCRAFT, SUFFERED BY THE OTHER ARISING OUT OF 

  
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OR RELATED TO ANY BREACHES OR DEFAULTS OF THIS AGREEMENT SHALL EXCEED THE GREATER OF (I) [***] AND (II) THE AMOUNT OF AVAILABLE INSURANCE PROCEEDS WITH RESPECT TO SUCH BREACHES OR DEFAULTS.
NOTWITHSTANDING THE FOREGOING, NEITHER PARTY’S AGGREGATE PER OCCURRENCE LIABILITY TO THE OTHER FOR DAMAGES (ACTUAL AND/OR CONSEQUENTIAL), OTHER THAN PHYSICAL DAMAGE TO AN AIRCRAFT, SUFFERED BY THE OTHER ARISING OUT OF OR RELATED TO ANY SECURITY
INCIDENT OR BREACH OF EXHIBIT V SHALL EXCEED THE SUM OF (X) [***], PLUS (Y) AN AMOUNT EQUAL TO [***]. 
 TO THE EXTENT
PERMITTED BY APPLICABLE LAW, THE LIMITATIONS AND EXCLUSIONS SET FORTH IN THIS SECTION 23.1 WILL APPLY REGARDLESS OF WHETHER LIABILITY ARISES FROM BREACH OF CONTRACT, WARRANTY, TORT (EXCEPT TO THE EXTENT SUCH LIABILITY ARISES FROM BAD FAITH OR
WILLFUL MISCONDUCT), BY OPERATION OF LAW OR OTHERWISE. 
  

	 	23.2	Exclusions. The limitations of liability in Section 23.1 shall not apply with respect to: (a) any claims arising out of breaches of Section 9.5, 10.3, 19.1, 19.2 or 20 or of Section 1.3
of Exhibit I; or (b) any indemnification claims arising under Section 21. In addition, except as set forth in the last sentence of the first paragraph of Section 23.1 and subject to the cap set forth in the last sentence
of the penultimate paragraph of Section 23.1, the limitation of liability in the first paragraph of Section 23.1 shall not apply with respect to any claims arising out of breaches of Exhibit V. Moreover, the limitation of
liability in the first sentence of the next to the last paragraph of Section 23.1 shall not apply with respect to claims arising out of breaches of Section 6. The Parties are informed and sophisticated entities and have negotiated this
Section 23 in consultation with their respective legal counsel, including litigation counsel. The Parties believe and expect that this Section 23 is enforceable in all respects. Nothing in this Agreement or its Exhibits, including the
monetary limitations on liability set forth therein, shall (c) prejudice either Party’s right or ability to seek injunctive or other equitable relief in connection with breach or violation by the other Party of any of the terms, conditions
or obligations set forth in this Agreement or in any Exhibit, or (d) be construed to impact the determination of whether injunctive or other equitable relief is an appropriate remedy in connection with any such breach or violation.

  

	24.	EXCUSABLE DELAYS 

  

	 	24.1	 Definition. Either Party shall be excused from performance of its obligations hereunder, and shall
not be liable to the other Party for any direct, indirect, special, incidental, consequential or punitive damages suffered or incurred by the other Party arising out of a total or partial failure to perform hereunder or delay in such performance, to
the extent resulting directly from any event or occurrence beyond the reasonable control of the delayed Party (collectively, “Excusable Delay”), including, without limitation, (a) acts of God, (b) wars or acts of a public
enemy, (c) acts, failures to act or delays of the Governments of any state or political subdivision or any department or regulatory agency thereof or entity created thereby, including, without limitation, national aviation authorities,
(d) quotas or embargoes, (e) acts of sabotage, (f) fires, floods or other natural catastrophes, (g) shortages or inability to obtain materials or components, or (h) strikes, lockouts or other labor stoppages, slowdowns or
disputes; provided, however, that such delay is not occasioned by the fault or negligence of the delayed Party. Any Excusable Delay shall last only as long as the event remains beyond the control of the delayed Party and only to the extent that it
is the direct cause of the delay. By way 

  
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of clarification, and without limiting the foregoing, any act, failure to act or delay described in clause (c) of this Section 24.1 shall not be an Excusable Delay if and to the extent
such act, failure to act or delay results from Gogo’s failure to comply with Sections 18.4.1.1 or 18.4.1.2, or any other schedule agreed upon by the Parties. For the avoidance of doubt, a delay by any of Gogo’s subcontractors shall not be
an Excusable Delay unless the subcontractor itself has experienced an Excusable Delay. 

  

	 	24.2	Recourse. The delayed Party shall notify the other Party within a reasonable time after it discovers an Excusable Delay has occurred, in writing, specifying the cause of the delay and, to the extent known,
estimating the duration of the delay. No delay shall be excused unless such written notice shall have been given as required by this Section 24.2. If the Excusable Delay lasts in excess of [***], the
non-delayed Party shall have the right to terminate this Agreement. 

  

	25.	GENERAL 

  

	 	25.1	Independent Contractors. Gogo is an independent contractor of American, and personnel used or supplied by Gogo in performance of this Agreement shall be and remain employees or agents of Gogo and under no
circumstances shall be considered employees or agents of American. Gogo shall have the sole responsibility for supervision and control of its personnel. 

  

	 	25.2	Use of Subcontractors. Gogo will obtain American’s prior approval, which shall not be unreasonably withheld, of any subcontractor who will touch any Aircraft. American’s rejection of a
subcontractor may result in delivery delays or additional costs, as negotiated by the Parties in good faith. Nothing in this Agreement shall create any contractual relationship between American and any such subcontractor, and no subcontract shall
relieve Gogo of its obligations hereunder should the subcontractor fail to perform in accordance with the provisions of this Agreement. American shall have no obligation to pay or to see to the payment of any money to any subcontractor. Gogo shall
be solely responsible for the acts and omissions of Gogo’s subcontractors, with which Gogo shall have entered into agreements that contain confidentiality provisions at least as protective as those set forth herein. Any breach by a Gogo
subcontractor of any terms or conditions of this Agreement shall be deemed a breach by Gogo. 

  

	 	25.3	Notice. Any notice, demand or document that either Party is required or otherwise desires to give or deliver to or make upon the other Party hereunder shall be in writing and shall be (a) personally
delivered, (b) deposited in the United States Mail, registered or certified, return receipt requested, with postage prepaid, (c) sent by overnight courier, or (d) sent by facsimile with confirmation of receipt, addressed as follows:

 If to
American:                             ATTN: Managing Director, Aircraft Programs, Tech Ops 

American Airlines, Inc. 
 4333
Amon Carter Blvd. MD 5224 
 Fort Worth, TX 76155 

If to
Gogo:                                     ATTN: General Counsel 

Gogo LLC 
 111 N. Canal St.,
Suite 1500 
 Chicago, IL 60606 

  
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 Or to such other address as either Party shall designate for itself by notice given to the
other Party as aforesaid. Any such notice, demand or document shall be deemed to be effective upon receipt of the same by the Party to whom the same is addressed. 
  

	 	25.4	Assignment. This Agreement shall inure to the benefit of and be binding upon each of the Parties and their respective successors and assigns, but neither the rights nor the duties of either Party under
this Agreement may be voluntarily or involuntarily assigned or delegated, in whole or part, without the prior written consent of the other Party, such consent not to be unreasonably withheld. 

 

	 	25.5	Governing Law; Dispute Resolution. This Agreement shall be governed by and construed according to the internal laws of the State of New York without regard to conflicts of laws principles. Each Party
agrees to negotiate in good faith to resolve any dispute, claim or controversy arising out of or related to this Agreement prior to filing any suit, action or proceeding. In the event the Parties are unable to resolve the dispute within [***]
following the commencement of negotiations, each Party shall escalate the dispute through the appropriate levels of management, up to and including the level of Chief Executive Officer at Gogo and Vice President-Procurement and Supply Chain or
higher at American, until the resolution of the issue is achieved or the respective executives cannot agree to a resolution of the dispute. Unless otherwise agreed to by both Parties, in no event shall the escalation process exceed [***]. Any suit,
action or proceeding filed by either Party under this Agreement shall be brought in the state courts of Tarrant County, Texas, and each Party irrevocably submits to the exclusive personal jurisdiction and venue of such courts for the purpose of any
such suit, action or proceeding and hereby irrevocably waives any claim that any such suit, action or proceeding in such courts has been brought in an inconvenient forum. 

 

	 	25.6	Press Release/Publicity. Neither Party hereto shall use the name or any trade name of or otherwise refer to the other Party or any of its Affiliates, directly or indirectly, in any advertisement, news
release or professional or trade publication without receiving prior written approval from such other Party. 

  

	 	25.7	Remedies. Except as expressly set forth herein, no remedy conferred upon or reserved to a Party herein is intended to be exclusive of any other available remedy or remedies, but each and every such remedy
shall be cumulative and in addition to every other remedy given under this Agreement or now or hereafter existing at law, in equity or otherwise. Except as expressly set forth herein, no delay or omission to exercise any right or power accruing upon
any default shall impair any such right or power or be construed to be a waiver thereof, but any such right and power may be exercised from time to time and as often as may be deemed expedient. In order to entitle a Party to exercise any remedy
reserved to it in this Agreement, it shall not be necessary to give any notice other than such notice as may be herein expressly required. 

  

	 	25.8	Savings Clause. If any provision of this Agreement is declared unlawful or unenforceable as a result of final administrative, legislative or judicial action, this Agreement shall be deemed to be amended to
conform with the requirements of such action and all other provisions hereof shall remain in full force and effect. 

  

	 	25.9	Waiver. No failure or delay by either Party in requiring strict performance of any provision of this Agreement, no previous waiver or forbearance of any provision of this Agreement by either Party and no
course of dealing between the Parties shall in any way be construed as a waiver or continuing waiver of any provision of this Agreement. 

  
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	 	25.10	Final Agreement. With the sole exception of Section 3 of Amendment One to the Pre-Apollo Agreement, which shall survive execution and delivery hereof, this
Agreement replaces and supersedes the Prior Agreements in their entirety, constitutes and represents the final agreement between the Parties as to the subject matter hereof and may not be contradicted by evidence of prior, contemporaneous or
subsequent oral agreements of the Parties. There are no oral agreements between the Parties. This Agreement may be amended in whole or in part only in a writing signed by both Parties. Notwithstanding the foregoing, the Parties agree that, to the
extent one or more of the Prior Agreements includes a subject or concept that is neither implicitly nor explicitly addressed herein and also had not been determined to be unnecessary to include herein within the context of negotiations, the Parties
will use commercially reasonable efforts to handle, to the extent necessary, such subject or concept consistent with the Prior Agreements. 

  

	 	25.11	Interpretation. The section headings herein are for convenience of reference only and are not intended to define or aid interpretation of the text hereof. The words “include,”
“includes” or “including” (or similar terms) are deemed to be followed by the words “without limitation.” The words “hereof,” “herein” and “hereunder” and words of similar import, when used
in this Agreement, refer to this Agreement as a whole and not to any particular provision of this Agreement. The definitions contained in this Agreement are applicable to the other grammatical forms of such terms. 

 

	 	25.12	Counterparts. This Agreement may be executed in counterparts, each of which shall constitute an original but all of which together shall constitute one and the same instrument, and if so executed in
counterparts will be enforceable and effective upon the exchange of executed counterparts or the exchange of facsimile transmissions of executed counterparts. 

  

	 	25.13	Survival. Notwithstanding anything herein to the contrary, any sections or portions of any sections of this Agreement (including the Exhibits hereto) that by their express terms survive, or by their nature
should survive, expiration or termination of this Agreement shall survive such expiration or termination. 

  

	 	25.14	[***]. 

  

	 	25.15	Additional Releases. The Parties agree that the inclusion of the [***] Section 1.1 of Exhibit D shall be in full satisfaction of any and all claims or remedies, existing as of the
Effective Date, that: 

  

	 	25.15.1	American may have against Gogo under Section 5.1.2 of the Apollo Agreement, and upon execution of this Agreement, American shall be deemed to have irrevocably released Gogo from any and all such claims and remedies
under Section 5.1.2 of the Apollo Agreement, whether known or unknown, at law or in equity; and 

  

	 	25.15.2	Gogo may have against American under Section 20.17 of the Apollo Agreement, and upon execution of this Agreement, Gogo shall be deemed to have irrevocably released American from any and all such claims and remedies
under Section 20.17 of the Apollo Agreement, whether known or unknown, at law or in equity. 

  
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 Neither this Section 25.15 or anything else contained in this Agreement, nor any action
taken by either Party in performance of its obligations hereunder, shall be construed either as evidence of the validity of any claims or remedies by either Party against the other in connection with Section 5.1.2 or 20.17 of the Apollo
Agreement or as an admission of the same by either Party. 
 [Signature page follows] 

  
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 Confidential and Proprietary Information 
  

50 

 IN WITNESS WHEREOF, the Parties have executed and delivered this Agreement as of the Effective Date. 

 

							
	GOGO LLC	  	AMERICAN AIRLINES, INC.
				
	By:	 	 /s/ Michael J. Small
	  	By:	 	 /s/ Robert Isom

	Name:	 	Michael J. Small	  	Name:	 	Robert Isom
	Title:	 	President and CEO	  	Title:	 	President

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

[Signature Page to the Unified In-Flight Connectivity Hardware, Services and Maintenance Agreement] 

 Execution Version 

Exhibit A: 
 Fleet Types

 [***]. 

 Exhibit B: 

Equipment and Lead Times 
  

	1.	ATG4 Solution: ATG4 Mainline Fleet 

 [***]. 

[***]. 
 [***]. 

[***]. 
 [***]. 

  
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B-1 

	[***].	

 [***]. 
 [***].

 [***]. 
  

	2.	ATG Solution: Retiring Mainline Fleet 

 [***]. 

[***]. 
 [***]. 

[***]. 
 [***]. 

 

	3.	ATG Solution: Regional Jet Fleet and Retiring E190 Fleet 

 All regional jets: 

[***]. 
  

	4.	2Ku Solution: 2Ku Fleet 

 [***]. 

  
 American Airlines, Inc.
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B-2 

 Exhibit C: 

Specifications 
 This Exhibit
C describes the Specifications related to the Equipment and Software included in the ATG Solution, ATG4 Solution and the 2Ku Solution to be provided by Gogo. 

  
 American Airlines, Inc.
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 Confidential and Proprietary Information 

C-1 

 Exhibit C-1: 

2Ku Solution Equipment Specifications 
 The
2Ku Solution is comprised of the in-cabin network, which includes the ACPU-2 Server and acWAP access points, and the SATCOM system, which includes the radome, adapter
plate, fairing, Tx antenna, Rx antenna, KANDU, KRFU and ModMan. 
  

	1.	ACPU-2 Server 

 Table
C-1. ACPU-2 Specifications 
 [***]. 

  
 American Airlines, Inc.
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C-2 

	2.	acWAP 802.11a/b/g/n/ac Access Points 

 Table C-2.
acWAP Specifications 
 [***]. 

  
 American Airlines, Inc.
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C-3 

 Table C-3.
In-Cabin Network DO-160 Qualification Categories 
 [***]. 

Table C-4. acWAP DO-160G, Section 4.5.3, Cat. A4
Exceptions 
  

	3.	Wi-Fi Antennas 

 Table
C-5. Wi-Fi Antenna Specifications 
 [***]. 

  
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C-4 

	4.	PCS Antenna 

 Table C-6. PCS Antenna Specification

 [***]. 
  

	5.	SAVCL 

 Table C-7. SAVCL Specification 

[***]. 

  
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C-5 

	6.	2Ku Solution: SATCOM System Characteristics 

 Table
C-8. 2Ku Solution Characteristics 
 [***]. 

  
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C-6 

	7.	2Ku Solution: SATCOM Size, Weight and Power 

 LRU size, weight and power are tabulated below.

 Table C-9. 2Ku Size, Weight and Power (Twin-Aisle) 

[***]. 

  
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C-7 

 Table C-10. 2Ku Size, Weight and Power (Single-Aisle)

 [***]. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

C-8 

 Exhibit C-2: 

ATG4 Solution Equipment Specifications 

Table C-11. ATG4 Solution LRU Specifications 

[***]. 

  
 American Airlines, Inc.
and Gogo LLC 
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C-9 

 Exhibit C-3: 

ATG Solution Equipment Specifications 

Table C-12. ATG Solution LRU Specifications 

[***]. 

  
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C-10 

 Exhibit D: 

Commercial Pricing 
  

	1.	Equipment, Certification and NRE 

  

	 	1.1.	Shipset Pricing – 2Ku Solution 

 [***]. 

 

	 	1.2.	Shipset Pricing – ATG Solution/ATG4 Solution 

 [***]. 

 

	 	1.3.	Shipset Pricing by LRU – Regional Jet Fleet and Retiring E190 Fleet 

 [***]. 

 

	 	1.4.	Certification 

 [***]. 
  

	 	1.5.	Installation 

  

	 	1.5.1.	Installation of 2Ku Solution if performed by Gogo during the term applicable to the 2Ku Fleet: 

 [***]. 

 

	 	1.5.2.	Installation of ATG4 Solution 

 [***]. 
  

	 	1.5.3.	Additional Installation Site Support 

 If American requests additional support beyond the number of
installations as set forth in Section 6.4 of Exhibit F, the following prices shall apply. [***]. 
 Inside United
States:               $[***]. 
 Outside United
States:             $[***]. 
  

	 	1.6.	Warranty, Maintenance and Spares 

 [***]. 

[***]. 
  

	 	1.7.	Other NRE 

  

	 	1.7.1.	Additional engineering services available upon completion of an SOW. 

  
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D-1 

 Unless otherwise stated, the base hourly rate for NRE shall be [***]. 

 

	2.	Passenger Services 

  

	 	2.1.	Passenger Connectivity Services 

  

	 	2.1.1.	Revenue Share Model 

 [***]. 

 

	 	2.1.2.	Affiliate Fee 

 [***]. 
  

	 	2.1.3.	[***] 

  

	 	2.1.3.1.	Connectivity Services – 2Ku Solution: 

 [***]. 

[***]. Reasonable changes required to the Portal to accommodate such a promotion will be performed by Gogo[***]. 

 

	 	2.1.3.2.	Next Generation ATG Connectivity Services: 

 The table in Section 2.1.3.1 of this
Exhibit D outlines “not to exceed” single segment session-based pricing from Gogo to American for Next Generation ATG Retrofit A/C. American shall retain [***] of User session revenue, net of any taxes collected on the sale
of sessions pursuant to Section 15 of the Agreement. 
  

	 	2.1.3.3.	Connectivity Services – ATG Solution/ATG4 Solution: 

 [***], session-based pricing from
Gogo to American shall be as shown in the table below. American shall retain [***] of User session revenue, net of any taxes collected on the sale of sessions pursuant to Section 15 of the Agreement. [***].  

 

	 	2.1.4.	Non-session-based passenger MB usage (assumes Passenger Grade): 

  

	 	2.1.4.1.	Retrofit A/C equipped with 2Ku
Solution:                                        
$[***] 

  

	 	2.1.4.2.	Retrofit A/C equipped with ATG Solution or ATG4 Solution:         $[***] 

  

	 	2.2.	Wireless Entertainment 

 The following sets forth the pricing for Wireless Entertainment as
described in Exhibit L. 
  

	 	2.2.1.	Wireless Entertainment hardware consists of a SAVCL. 

  

	 	•	 	SAVCL for the Regional Jet Fleet: $[***] 

  

	 	•	 	SAVCL for Retiring E190 Fleet: $[***] 

  
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D-2 

	 	•	 	Initial USB sticks: $[***] 

  

	 	•	 	Fees for lost USB sticks are described in Section 2.2.5 of this Exhibit D. 

  

	 	2.2.2.	Activation Fees: 

 Upon activation of Wireless Entertainment on the Regional Jet Fleet and
Retiring E190 Fleet: $[***] 
  

	 	2.2.3.	Monthly Service Fee (MSF) 

 [***] 

Note: MSF includes Video Content processing and DRM, storage and management of the video library and masters, quality assurance, batching,
replicating media onto USB sticks and shipping. 
  

	 	2.2.4.	Transaction Fees 

 [***]. 

There is a monthly minimum requirement of [***]. In the event a particular tail does not reach the [***] View minimum, Gogo will charge
American at a rate of $[***] for each movie View short of the minimum, and such Views will be included in the Wireless Entertainment Take Rate in clause (i) of the paragraph below. 

[***]. 
  

	 	2.2.5.	Other/Miscellaneous 

 At any time after [***], American may opt to move to a [***] content
cycle. The cost of moving to a [***] content cycle will be a [***] increase in the per tail MSF. 
 Lost USB sticks not returned to Gogo by
AA:     
 First 10%:               $[***] 

Above 10%:            $[***] 

Sticks are counted on a per-cycle basis. In a [***] cycle, Gogo will count the returned sticks from a
content batch [***] after such batch of sticks were sent out. By way of example, if a [***] batch contains five hundred (500) USB sticks, and if only four hundred forty (440) of these sticks are returned as of [***], then Gogo will [***].
In the event that American migrates to a [***] content cycle, the returned sticks would be counted [***] after the batch was sent out. 
  

	 	2.2.6.	November and December 2016 Content Licensing Reimbursement 

 With respect to the period between
November 1, 2016 and December 31, 2016, [***]. 
  

	 	2.3.	[***] 

  

	 	2.3.1.	One-time setup fees per channel            $[***] 

  
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	 	2.3.2.	Channel transport            [***] 

  

	 	2.3.3.	[***]: 

  

	3.	Miscellaneous Services 

  

	 	3.1.	Operational Applications and Data Rates 

  

	 	3.1.1.	Passenger Grade Operational Data: 

  

	 	•	 	Retrofit A/C equipped with 2Ku
Solution:                                        
$[***] 

  

	 	•	 	Retrofit A/C equipped with ATG Solution or ATG4 Solution:         $[***] 

  

	 	3.1.2.	Non-Passenger Grade data (Subject to SOW) 

  

	 	3.1.3.	Other (SSID creation, platform or application management) (Subject to SOW) 

  

	 	3.2.	Customer Care and Passenger Account Management 

 Multi-language customer care services shall be
available 24x7x365 to passengers in need of assistance related to Connectivity Services, Wireless Entertainment and [***] offered by Gogo via email, phone and real-time chat. 

Passenger account management includes: (i) setting up and maintaining User accounts, (ii) billing Users for services rendered,
(iii) processing of credit cards and other forms of payment, (iv) subscription billing, (v) User invoicing, and (vi) security associated with User billing data. Passenger account management is required for real-time chat. 

[***] 

	 	3.3.	Portal Management — Advertising, Ad-Serving, Sponsorships and Whitelisting 

[***] 
  

	 	3.4.	Portal Customization 

 [***] Portal customization and associated pricing will be set forth in
an SOW, inclusive of the description in Section 1.4 of Exhibit M. 
  

	 	3.5.	

 [***]. 
  

	 	3.6.	Subscriptions 

 [***]. 

 

	 	3.7.	Roaming and Other Partner Relationships 

  

	 	3.8.	[***]Promotional Offerings 

 [***] 

  
 American Airlines, Inc.
and Gogo LLC 
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D-4 

 Exhibit E: 

Gate-to-Gate Connectivity 

Gate-to-Gate Services 

 

	1.	General 

  

	 	1.1.	Connectivity Services, Wireless Entertainment and [***] shall be available “Gate-to-gate” for the 2Ku Fleet. Connectivity
Services shall also be operational during maintenance activities when the Retrofit A/C is powered on, subject to the Gate-to-gate Exclusions in Exhibit J.

  

	 	1.2.	The 2Ku SLA metrics will start and stop upon the Equipment receiving uniquely identifiable triggers. The 2Ku Solution is designed to utilize the anti-collision beacon discrete as the uniquely identifiable trigger, or
alternatively the door discrete may be utilized. American may select an alternative option as provided in the diagram in this Exhibit E at a not-to-exceed
cost of [***], which shall be delivered by the later [***] after American’s request in writing to proceed with such alternative option. The not-to-exceed price and
aforementioned timeline are confined to the following areas of development: (i) customize Gate-to-gate software to utilize FMC data event to indicate start of
flight, (ii) customize Gate-to-gate software to minimize customer impact (i.e., auto-resume of session) during foreseen “return to gate” scenarios, and
(iii) customize Gate-to-gate software to utilize a door open discrete plus a configurable timer to indicate end of flight. 

 

	 	1.3.	The System shall be configured such that the ground period (i.e., gate and taxi) can be differentiated from the en route period, including for purposes such as reporting and collecting applicable taxes.

  

	 	1.4.	Subject to the applicable Exclusions in Section 4 of Exhibit J-1, operational SSIDs will be broadcasting, and Connectivity Services to such operational SSIDs
will be available at all times “without user intervention” as long as power is supplied to the Equipment, flight deck switches are in the “on position,” and the Equipment and Software are receiving IRU data. 

 

	 	1.5.	American and Gogo agree that the Gate-to-gate service scenario may need to be adjusted if the aircraft OEM imposes additional constraints
on Equipment operations or if laws or regulations impact the provision of such Gate-to-gate services. 

[***] 

  
 American Airlines, Inc.
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E-1 

 Exhibit F: 

Entry into Service (EIS) for 2Ku Fleet - Engineering, Certification, Software Development, 

Installation, Training and Program Management 
  

	1.	Prototype Installation and Certification for the 2Ku Fleet 

  

	 	1.1.	[***]. 

  

	 	1.2.	Gogo will provide to American, at ITCM, a detailed plan and schedule for installing and [***] for the System aboard each Prototype. American’s project manager and the Program Manager shall develop the full ITCM
agenda. 

  

	 	1.3.	Critical Design Review (CDR) 

 In addition to other CDR requirements and outcomes, Gogo shall
have released all installation Documentation by CDR. CDR is face-to-face. Relevant Gogo and American engineering representatives must be
on-site. 
  

	 	1.3.1.	CDR Gate 

 The purpose of the CDR Gate is to review that the installation data that is due at
the CDR will in fact be ready for the CDR. The CDR will not be held unless American’s engineering department determines at the CDR Gate that the data will be ready. CDR Gate is CDR [***]. All installation data is released. 

American’s engineering department shall have [***] after receipt of the installation data (the “CDR Gate”) to review
such installation data and determine if such installation data is acceptable. The CDR will not be held unless American’s engineering department finds such installation data acceptable, and American’s acceptance shall not be unreasonably
withheld. American agrees that any installation data submitted by Gogo, which is a part of a previously approved STC for the same Fleet Type, shall be deemed acceptable unless American can substantiate a reasonable technical basis for change(s).

  

	 	1.3.2.	Post-CDR Documentation Review 

 American’s
engineering department has [***] after the CDR completion to complete the installation data package review and provide reasonable findings to Gogo. Gogo shall remedy mutually agreed findings within [***] after receipt of American’s findings.
The Parties agree that reasonable findings shall be corrected unless Gogo can substantiate to American’s satisfaction a reason to not incorporate specific remedies, and American’s engineering department agrees with the substantiation.
American’s engineering department shall provide acceptance in writing of installation data package to Gogo within [***] of submittal by Gogo of Gogo’s response. 
  

	 	1.4.	If Gogo performs the touch labor, Gogo anticipates the Prototype installation to span [***] for each Fleet Type to be equipped with the 2Ku Solution; provided that Gogo has adequate access to the applicable Aircraft
throughout such period. 

  

	 	1.5.	If Gogo performs the touch labor and Gogo is responsible for a delay that extends the Prototype downtime beyond what was originally planned, [***]. 

 

	 	1.6.	[***]. 

  
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	 	1.7.	Gogo will obtain and provide to American [***] as expeditiously as possible. If Gogo contracts with a third-party supplier for the retrofit design, Gogo shall ensure that the third-party supplier meets American’s
requirements for design, drawings, modifications, deliverables and response time to American. Excluding [***] delays beyond Gogo’s control, Gogo shall make commercially reasonable efforts to meet or beat the following response times:

  

	 	1.7.1.	[***]. 

  

	 	1.7.2.	[***]. 

  

	 	1.8.	Subject to the agreement of the ODA, Gogo’s selected ODA will provide to American a draft of the Certification plan(s). The delivery of the draft plan to American needs to be such that American has [***] to review
the Certification plan, Gogo has time to incorporate American’s findings and the Certification plan can be submitted to the FAA with sufficient lead time to Prototype induction. Subject to the previous sentence, American shall complete such
review within [***] and return comments to Gogo. 

  

	 	1.9.	Gogo shall provide all instructions for continued airworthiness, including EWIS program changes, to American no later than [***] before planned Prototype induction. Such documents will remain in draft form until such
time the STC is issued and shall be accompanied by a letter that describes the proposed changes from draft form to final form. 

  

	 	1.10.	American may have installation of the System performed by Third Party Suppliers. In any event, and in addition to Gogo’s other obligations under this Exhibit F and the Agreement, Gogo agrees to
provide reasonable installation, design and/or certification support to American and/or any such Third Party Suppliers, including on-site engineering support at the installation site. Such support will be
provided [***] and shall include, but not be limited to, such support as is required under the terms of this Agreement and/or as is further set forth at design reviews. 

 

	 	1.11.	Gogo shall advise American of any and all potential impacts on other systems on Retrofit A/C as set forth in Section 9.1.2 of the Agreement. 

 

	2.	Production Aircraft (second Aircraft of each Fleet Type onwards) 

  

	 	2.1.	[***]. 

  

	 	2.2.	

  

	 	[***].	

  

	 	2.3.	 During the installation, should Gogo be responsible for a delay that extends the Aircraft downtime beyond what
was originally planned based on a schedule provided by American, Gogo agrees to compensate American [***]. If the delay is projected to be more than [***], American may elect to return the Aircraft to service and reschedule the System installation
subject to Aircraft availability from American. In such event, the downtime for the initial attempted installation for the subject Aircraft shall be added to the downtime for the rescheduled installation for purposes of applying the first sentence
of this Section 2.3 of Exhibit F to the rescheduled installation, such that the initial attempted installation and the rescheduled installation are treated as a single installation. For the avoidance of doubt, American’s
rights and Gogo’s obligations under this Section 2.3 of Exhibit F are in addition and without prejudice to American’s rights and Gogo’s 

  
 American Airlines, Inc.
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 Confidential and Proprietary Information 

F-2 

	 	
obligations under Sections 4.2.3, 7.5 and 17.2.8 of this Agreement. With respect to American’s general obligation to mitigate damages under this Agreement, to the extent any delay under this
Section 2.3 of Exhibit F could result from a failed piece of Equipment, American shall attempt to mitigate such delay by taking an equivalent piece of Equipment from another available Shipset. In the event American takes an
equivalent piece of Equipment from another available Shipset pursuant to the previous sentence, American shall give Gogo written notice of such event as soon as reasonably practicable, so that Gogo can replace the missing piece of Equipment from the
relevant Shipset. To the extent American had a reasonable opportunity to mitigate and/or notify Gogo pursuant to the preceding two (2) sentences of this Section 2.3 of Exhibit F and failed to do so, Gogo shall be exempted
from any liquidated damages hereunder which could have been avoided if not for such failure. 

  

	3.	Software 

 This Section 3 of Exhibit F describes the base Software for
the System. For further details regarding Content- and Portal-related Software, see Exhibit I. 
  

	 	3.1.	Software Development and Quality/Testing Cycle 

 Gogo’s Software development cycle is
governed by a five (5)-stage PMO process: 
 P0 – Pre-Initiation (program initiated through
Jira PR request) 
 P1 – Initiation (program business requirements document completed) 

P2 – Set-Up (system design and technical requirements complete) 

P3 – Development, test and alpha/beta (during testing, System test/acceptance test and airline end-to-end testing included) 
 P4 – Closure 

 

	 	3.2.	Quality and Process Documentation 

 The following documents are version-controlled and stored
in Gogo’s Agile document retention database. The most recent versions are available to American for reference when needed via request to the Program Manager. 
  

	 	3.2.1.	Gogo maintains a quality manual which outlines the policies, procedures and requirements of the quality management system, which meets appropriate ISO 9001:2008 and AS9115 standards. 

 

	 	3.2.2.	Gogo’s SQA plan highlights specifics about delivering quality software products and services. The role of the SQA plan is to assist the Program team to continually improve the quality of work products and services.
The SQA plan is responsible for establishing processes and procedures that accurately verify and validate the adherence of assigned tasking and related activities to applicable standards, guidelines and procedures. The SQA process is aligned with
the internal audit and supplier management processes to ensure coverage of Gogo’s quality guidelines from both a Program and process perspective. 

  

	 	3.2.3.	 Gogo’s configuration management plan is a document intended to provide guidelines to successfully implement
configuration management policy at Gogo. It describes the activities to be performed to control and maintain design and 

  
 American Airlines, Inc.
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F-3 

	 	
certification documents in support of Aircraft configuration projects. Gogo maintains configuration management to the standards and according to the definitions contained in the Project
Management Institute and the American National Standards Institute. 

  

	 	3.3.	Testing Facilities 

 Gogo shall provide one (1) test rack for each unique Retrofit A/C
configuration. The test rack(s) shall be located at Gogo’s location acceptable to American for the Term. If American expands the scope of this Agreement with additional fleet types that introduce different Gogo hardware configurations, Gogo
shall expand test equipment to address these additional hardware configurations. Gogo shall modify the test rack(s) due to System requirements or design changes at no cost to American. Gogo will provide the space, racks and wiring for the test rack
for the Term. 
  

	 	3.3.1.	Gogo will provide a report [***] before Prototype installation that compares the Aircraft BOM and the test rack BOM, and include a technical explanation why differences between the two (2) have no impact on the
integrity of testing conducting on the test rack. 

  

	 	3.3.2.	Gogo will provide descriptions of how Aircraft data sources are simulated. 

  

	 	3.3.3.	Gogo will perform an internal review of the parts for the test rack to verify that the test rack components, part numbers, quantities and system wiring are accounted for in such rack. Gogo will perform such review on a
quarterly basis or as necessary and report its findings to American. Any changes to the System as a result of an MCP that affect the test racks will be incorporated therein. In anticipation of EIS, if any part listed in the pull forward rack
identified below is nonfunctional during the pre-ATP, Gogo agrees to resolve by the ATP. If any part listed in the Pull Forward Rack identified below is nonfunctional during the ATP, Gogo agrees to resolve
such issue as soon as possible. 

  

	 	3.4.	Liquidated Damages For Delinquent or Defective Software 

  

	 	3.4.1.	The purpose of this Section 3.4 of Exhibit F is to ensure that Software embedded in Equipment is delivered on dock on-time, based on agreed upon schedules and
free of defects. Liquidated damages are applied when those conditions are not met based on the terms in this Section 3.4 of Exhibit F. 

  

	 	3.4.1.1.	[***]. 

  

	 	3.4.1.2.	[***]. 

  

	 	3.4.1.3.	[***]. 

  

	 	3.4.2.	Defect Severity Classification Table 

 [***] 

	 	3.4.3.	Occurrence Classification Table 

 [***] 

	 	3.4.4.	Software Priority 

  

	 	3.4.4.1.	Priority is then defined as a combination of severity and occurrence. For avoidance of doubt, [***]. 

  
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	 	3.4.4.2.	Once the Software is prioritized, Software release classifications shall be mutually agreed upon between American and Gogo. 

  

	 	3.4.5.	Software Release Definitions 

  

	 	3.4.5.1.	[***]. 

  

	 	3.4.5.2.	[***]. 

  

	 	3.4.5.3.	[***]. 

  

	 	3.4.5.4.	[***]. 

  

	 	3.4.6.	Remedies for Initial Software Load Supporting EIS 

 It is Gogo’s responsibility to ensure
that the initial mutually agreed Software on-dock date is met by delivery of conforming Software. In the event that the initial Software on-dock date is not met, whether
or not as a result of Gogo not timely resolving defects, Gogo shall be responsible for defining a new Software on-dock date and shall further be responsible for the following liquidated damages from the
initial Software on-dock date until the date that the conforming Software is on-dock. 
  

	 	a.	Delay of [***] or less:            $[***] 

  

	 	b.	Delay of [***] or less:            $[***] 

  

	 	c.	More than [***]:                     $[***] 

 

	4.	Technical Publications 

 Gogo will provide technical and maintenance documentation as
mutually agreed by the Parties. 
  

	5.	EIS and Gogo Support 

  

	 	5.1.	Gogo will validate System functionality during the support period as described in the table below using two methods of validation: (i) Active Monitoring and
(ii) Fly-Along Support. “Active Monitoring” means both standard NOC monitoring/alarming and enhanced, proactive, tail-specific and flight-specific analysis performed by Gogo. “Fly-Along Support” means support provided by a Gogo technician on-board a Retrofit A/C that is focused on Gogo Service monitoring, System performance and User
experience. Both Parties will jointly work to minimize flight testing support requirements. 

 [***] 

 

	 	5.2.	American will assist Gogo to get accommodations on the flights that require Fly-Along Support and use reasonable efforts to minimize the cost to Gogo of such support.

  

	 	5.3.	In fulfillment of Gogo’s support commitments set forth in the table in Section 5.1 of this Exhibit F, Gogo will provide technicians trained and qualified on American’s configuration of the
System. 

  

	 	5.4.	Gogo will continue its support as set forth in the table in Section 5.1 of this Exhibit F until Gogo’s performance of applicable Gogo Services meets the resolution/cessation criteria noted for
each support type. Gogo and American can mutually agree to stop or extend such support for any support type at any time. 

  
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	6.	Program Management for EIS 

  

	 	6.1.	Dedicated Program Management 

  

	 	6.1.1.	Gogo will provide, [***], sufficient Program Management Staff to support the contractual obligations outlined in and awarded under this Agreement. During all phases (e.g., service configuration, early deployment and
sustaining operations), Gogo will assign [***] dedicated Program Manager for the overall account and also assign functional leads for each major project area of each phase. Gogo shall provide the program management structure, roles and
responsibilities during ITCM. 

  

	 	6.1.2.	The Program Manager’s responsibilities are set forth in Section 11.1.1 of the Agreement. 

  

	 	6.1.3.	Order administration support is set forth in Section 11.1.1 of the Agreement. 

  

	 	6.2.	Meetings 

  

	 	6.2.1.	All major meetings, including but not limited to ITCM, PDR and CDR, shall be held at American’s headquarters unless mutually agreed. 

 

	 	6.2.2.	Gogo should plan to attend meetings, [***], upon American’s and/or American’s designated third party’s request and shall facilitate the participation of all appropriate personnel. 

 

	 	6.2.3.	Meetings requested where support is required shall include face-to-face meetings, teleconferences and conferences in addition to the ITCM,
design reviews, Program reviews and FAIs. 

  

	 	6.2.4.	Gogo shall be expected to attend these meetings during all stages of the Agreement, at any time from the award of the contract through the Term. Gogo agrees to send relevant subject matter experts to all the meetings.

  

	 	6.3.	Development Program 

 American and Gogo shall participate in building the overall project
schedule and agreeing to the schedule. Gogo shall provide American with the draft of the STC project plan before it is submitted to the FAA, and with sufficient time for American to review, provide feedback to Gogo and for Gogo to make revisions to
the STC project plan as appropriate.    Gogo’s process for developing a certification design will include, but not be limited to, the following activities: 

 

	 	6.3.1.	ITCM: ITCM between commercial, technical, marketing and aviation authority representatives intended to fine tune requirements as necessary. 

 

	 	6.3.2.	Portal TIM: TIM focusing on Portal requirements and designs. 

  

	 	6.3.3.	SRR/SDR: Commercial, technical and marketing review of System requirements and proposed System architecture. 

  

	 	6.3.4.	ICD TIM: Technical team ICD initial review. 

  

	 	6.3.5.	Services TIM: Initial commercial, technical, marketing team meeting focusing on satellite service provision, marketing planning and customer support. 

  
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	 	6.3.6.	Aircraft survey: Technical team inspection of Aircraft to be modified and meeting to discuss modification details. 

  

	 	6.3.7.	PDR: Technical team review of design implementation at a preliminary stage. 

  

	 	6.3.8.	ICD TIM: Technical team ICD follow-on review. 

  

	 	6.3.9.	Services TIM: Follow-on commercial, technical and marketing team meeting focusing on satellite service provision, marketing planning and customer support. 

 

	 	6.3.10.	IPC: Initial provisioning conference to discuss maintenance, overhaul, operation, tooling, spares provisioning and training. 

  

	 	6.3.11.	CDR: Technical team review of design implementation at a critical stage. 

  

	 	6.3.12.	FDR: Technical team final review of design implementation and agreement on design data release. 

  

	 	6.3.13.	TRR: Technical team review of qualification test results, and plans and readiness for acceptance testing and STC. 

  

	 	6.3.14.	STC: Civil aviation authority presentation of STC. 

  

	 	6.4.	Installation Site Support (Post-Prototype) 

  

	 	6.4.1.	Gogo shall provide .[***]. 

  

	 	6.4.2.	American and Gogo may mutually agree to cease such Gogo on-site support if American installation teams are trained ahead of [***]. 

 

	 	6.5.	American OSR 

  

	 	6.5.1.	[***]. 

  

	 	6.5.2.	[***]. 

  

	 	6.5.3.	[***]. 

  

	 	6.5.4.	[***]. 

  

	7.	Training 

  

	 	7.1.	Flight Attendant Training: 

  

	 	7.1.1.	An interactive computer-based flight attendant training application will be built to support online training sessions, and such application will be compatible with Android operating systems, iMac, iPad, Internet
Explorer and Google Chrome. Gogo will complete edits of the interactive application to ensure it matches all new major functionality of the Portal. The Parties will negotiate in good faith to develop an application that is compatible with
American’s learning management system [***]. A web-based tutorial (i.e., curriculum and lesson) of the same training content as the application shall also be made available by Gogo to American [***].

  

	 	7.1.2.	Flight attendant training: for Purser “train-the-trainer” training, each class will consist of [***]. American may request and
purchase additional training based on Gogo’s quotes. 

  
 American Airlines, Inc.
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F-7 

	 	7.1.3.	Training documents: 

  

	 	7.1.3.1.	Operations manual: included in curriculum development 

  

	 	7.1.3.2.	Soft copy of the QRG 

  

	 	7.1.4.	Format of training documents: all training documents are to be provided in print-ready, soft-copy format. 

  

	 	7.1.5.	Location of training courses: all training courses are to be conducted at a mutually agreed U.S. location unless otherwise stated. 

  

	 	7.1.6.	Timing of deliverables: so long as American does not make changes to the Software driving delay: 

  

	 	7.1.6.1.	All initial training modules shall be delivered to American in their complete form no later than [***] prior to EIS of the applicable Fleet Type. 

 

	 	7.1.6.2.	All initial training courses shall be made available to American personnel no later than [***] prior to EIS of the applicable Fleet Type. 

 

	 	7.1.6.3.	All initial training documents shall be delivered to American in their complete form no later than [***] prior to EIS of the applicable Fleet Type. 

 

	 	7.2.	Line maintenance training: 

  

	 	7.2.1.	An interactive computer-based line maintenance training application will be used to create online sessions, and such application will be compatible with Android operating systems, iMac, iPad, Internet Explorer and
Google Chrome. A web-based tutorial (i.e., curriculum and lesson) of the same training content as the application shall also be made available by Gogo to American [***]. 

 

	 	7.2.2.	Line maintenance instructor-led training: for American’s “train-the-trainer”
training, each class will consist of [***]. American may request and purchase additional training based on Gogo’s quotes. 

  

	 	7.2.3.	Training documents: 

  

	 	7.2.3.1.	Operations manual: included in curriculum development 

  

	 	7.2.3.2.	Soft copy of the QRG 

  

	 	7.2.4.	Format of training documents: all training documents are to be provided in print-ready, soft-copy format. 

  

	 	7.2.5.	Location of training courses: all training courses are to be conducted at a mutually agreed U.S. location unless otherwise stated. 

  

	 	7.2.6.	Timing of deliverables: so long as American does not make changes to the Software driving delay: 

  

	 	7.2.6.1.	All initial training modules shall be delivered to American in their complete form no later than [***] prior to Entry-Into-Service. 

  
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F-8 

	 	7.2.6.2.	All initial training courses shall be made available to American personnel no later than [***] prior to Entry-Into-Service. 

  

	 	7.2.6.3.	All initial training documents shall be delivered to American in their complete form no later than [***] prior to Entry-Into-Service. 

 

	 	7.3.	Engineering training: 

  

	 	7.3.1.	An interactive computer-based engineering application will be used to create online sessions, and such application will be compatible with Android operating systems, iMac, iPad, Internet Explorer and Google Chrome. A web-based tutorial (i.e., curriculum and lesson) of the same training content as the application shall also be made available by Gogo to American [***]. 

 

	 	7.3.2.	Engineering instructor-led training: for “train-the-trainer” training, each class will
consist of [***]. American may request and purchase additional training based on Gogo’s quotes. 

  

	 	7.3.3.	Training Documents 

  

	 	7.3.3.1.	Operations manual: included in curriculum development 

  

	 	7.3.3.2.	System architecture 

  

	 	7.3.3.3.	System operation (from power-on through shutdown) 

  

	 	7.3.3.4.	RF operating parameters 

  

	 	7.3.3.5.	BITE tool usage 

  

	 	7.3.3.6.	Fault isolation manual and tools 

  

	 	7.3.3.7.	Unique LRU remove and replace methods 

  

	 	7.3.4.	Format of training documents: all training documents are to be provided in print-ready, soft-copy format. 

  

	 	7.3.5.	Timing of deliverables: so long as American does not make changes to the Software driving delay: 

  

	 	7.3.5.1.	All initial training modules shall be delivered to American in their complete form no later than [***] prior to EIS of the applicable Fleet Type. 

 

	 	7.3.5.2.	All initial training courses shall be made available to American personnel no later than [***] prior to EIS of the applicable Fleet Type. 

 

	 	7.3.5.3.	All initial training documents shall be delivered to American in their complete form no later than [***] prior to EIS of the applicable Fleet Type. 

  
 American Airlines, Inc.
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F-9 

 Exhibit G: 

Maintenance Services 
 During the Warranty
Period, the Parties will provide maintenance services as set forth herein. For avoidance of doubt, Gogo will not perform any maintenance on or inside a Retrofit A/C that involves touch labor except as set forth below. 

 

	1.	Gogo Responsibilities: 

  

	 	1.1.	[***]. 

  

	 	1.2.	[***]. 

  

	 	1.3.	[***]. 

  

	 	1.4.	[***]. 

  

	 	1.5.	[***]. 

  

	 	1.6.	[***]. 

  

	 	1.7.	[***]. 

  

	 	1.8.	[***]. 

  

	 	1.9.	[***]. 

  

	 	1.10.	[***]. 

  

	 	1.11.	[***]. 

  

	 	1.12.	[***]. 

  

	 	1.13.	[***]. 

  

	 	1.14.	[***]. 

  

	 	1.15.	[***] 

  

	 	1.15.1.	[***]. 

  

	 	1.15.2.	[***]. 

  

	 	1.15.3.	[***]. 

  

	 	1.15.4.	[***]. 

  

	2.	American Responsibilities: 

  

	 	2.1.	[***]. 

  

	 	2.2.	[***]. 

  

	 	2.3.	[***]. 

  

	 	2.4.	[***]. 

  

	 	2.5.	[***]. 

  

	 	2.6.	[***]. 

  

	 	2.7.	[***]. 

  

	 	2.8.	[***]. 

  

	 	2.9.	[***]. 

  

	 	2.10.	[***]. 

  

	 	2.11.	[***]. 

  
 American Airlines, Inc.
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 Confidential and Proprietary Information 

G-1 

	 	2.12.	[***]. 

  

	 	2.13.	[***]. 

  

	3.	Joint Responsibility: 

  

	 	[***].	

  
 American Airlines, Inc.
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G-2 

 Attachment 1 to Exhibit G 

Gogo Spares for the Retiring Mainline Fleet and ATG4 Mainline Fleet 

[***] 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

G-3 

 Attachment 2 to Exhibit G 

Gogo Spares for the Regional Jet Fleet and Retiring E190 Fleet 

[***] 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

G-4 

 Attachment 3 to Exhibit G 

Gogo Spares for the 2Ku Fleet 
 [***] 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

G-5 

 Exhibit H: 

Services and Systems Overview 
  

	1.	List of Services 

  

	 	1.1.	Gogo maintains a ground network and procures satellite capacity to provide the Gogo Services. 

  

	 	1.2.	Gogo employs a number of techniques to improve network efficiency that include, but are not limited to techniques outlined below. 

  

	 	1.2.1.	[***]. 

  

	 	1.2.2.	[***]. 

  

	 	1.2.3.	[***]. 

  

	 	1.2.4.	[***]. 

  

	 	1.3.	Gogo shall implement and manage a Portal consistent with the requirements and timelines set forth in Exhibit I. 

  

	 	1.4.	[***]. 

  

	 	1.5.	[***]. 

  

	 	1.6.	[***]. 

  

	 	1.7.	[***]. 

  

	 	1.8.	[***]. 

  

	 	1.9.	[***]. 

  

	 	1.10.	[***]. 

  

	2.	Architecture Standards and Descriptors 

  

	 	2.1.	[***]. 

  

	 	2.2.	[***]. 

  
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H-1 

 Exhibit H-1: 

2Ku System Definition Document (SDD) 
  

	1.	Scope. 

 This Exhibit H-1 shall
provide a high-level overview of the System functions for the airborne and terrestrial systems. If more detail is needed, please refer to Section 2 of this Exhibit H-1. The goal of the
Exhibit H-1 is to inform a technical audience of primary functions and their relative locations within the System. 
  

	2.	Applicable Documents. 

 The documents in this Exhibit H-1 form a part of this specification to the extent specified herein. Unless a specific issue or revision is listed, the referenced documents shall be of that issue or revision in effect on the date of this
specification. Except for mandatory changes required by applicable law, in the event of a conflict between the documents referenced and the contents of this specification, the contents of this specification shall apply. 

 

	3.	Government Documents. 

 Gogo shall follow all applicable regulations necessary for STC
approval, and shall provide all documentation necessary for the approval of the STC, including approvals to be granted by the FAA, ANAC, ANATEL, INFRAERO and any other government and non-government authorities
as necessary. Gogo shall also obtain the necessary approvals from the FCC and other telecommunications authorities, as required and applicable. 
  

	4.	Acronyms, Conventions and Glossary. 

  

	 	AAA	Authentication, Authorization, and Accounting 

  

	 	ABS	Aircell Broadband Services 

  

	 	AC	Advisory Circular 

  

	 	ACPU-2	ABS Control Processor Unit 2nd Generation 

  

	 	ANSI	American National Standards Institute 

  

	 	ARINC	Aeronautical Radio Inc. 

  

	 	BTS	Base Transceiver Station 

  

	 	BUC	Block Up Converter 

  

	 	CALEA	Communications Assistance for Law Enforcement Act 

  

	 	CFR	Code of Federal Regulations 

  

	 	CLI	Command Line Interface 

  

	 	CSMA/CD	Carrier sense multiple access with collision detection 

  

	 	CWAP	Cabin Wireless Access Point 

  

	 	DHCP	Dynamic Host Configuration Protocol 

  

	 	ESD	Electrostatic Discharge 

  

	 	FAA	Federal Aviation Administration 

  

	 	FAR	Federal Aviation Regulations 

  

	 	FMU	Fuselage Mounted Unit 

  

	 	GB	Giga Byte 

  

	 	GHz	Giga Hertz 

  

	 	HALT	Highly Accelerated Life Testing 

  

	 	HTTP	Hyper Text Transfer Protocol 

  

	 	HPA	High Power Amplifier 

  

	 	Hz	Hertz 

  

	 	IEEE	Institute of Electrical and Electronics Engineers 

  

	 	IPC	The Institute for Interconnecting and Packaging Electronic Circuits 

  

	 	IPv4	 Internet Protocol version 4 

  
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	 	IPv6	Internet Protocol version 6 

  

	 	KANDU	Ku-band Aircraft Networking Data Unit 

  

	 	KRFU	Ku-band Radio Frequency Unit 

  

	 	Ku	Band is primarily used for satellite communications (12-18 Ghz) 

  

	 	LED	Light Emitting Diode 

  

	 	LRU	Line Replaceable Unit 

  

	 	MAC	Media Access Control 

  

	 	ModMan	Modem and Manager 

  

	 	MS	Media Server 

  

	 	LAN	Local Area Network 

  

	 	MCU	Modular Concept Unit 

  

	 	MIB	Management Information Base 

  

	 	MIL	Military 

  

	 	MTBF	Mean Time Between Failures 

  

	 	NOC	Network Operations Center 

  

	 	NWAP	802.11n Cabin Wireless Access Point 

  

	 	OAE	Outside Antenna Equipment 

  

	 	PPP	Point to Point Protocol 

  

	 	PSD	Power Spectral Density 

  

	 	PSTN	Public Switched Telephone Network 

  

	 	QoS	Quality of Service 

  

	 	RFC	Request For Comment 

  

	 	RH	Relative Humidity 

  

	 	RMS	Root Mean Squared 

  

	 	RTCA	Radio Technical Commission for Aeronautics 

  

	 	SNMP	Simple Network Management Protocol 

  

	 	SSPA	Solid State Power Amplifier 

  

	 	TBD	To Be Determined 

  

	 	TFTP	Trivial File Transfer Protocol 

  

	 	TPED	Transmitting Personal Electronic Device 

  

	 	USB	Universal Serial Bus 

  

	 	VAC	Volts Alternating Current 

  

	 	VDC	Volts Direct Current 

  

	 	VGA	Video Graphics Array 

  

	 	VICTS	Variable Inclination Continuous Transverse Stub (antenna) 

  

	 	VLAN	Virtual LAN 

  

	 	WAP	Wireless Access Point 

  
 American Airlines, Inc.
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H-3 

 System Design 

Network Architecture 
 [***]. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

H-4 

 Network Overview 

[***].Aircraft Architecture Overview  
 [***].ACPU-2 
 [***]. 

Cockpit Switch 
 [***]. 

acWAP 
 [***]. 

802.11 and PCS Antennas 
 [***]. 

KANDU 
 [***]. 

ModMan 
 [***]. 

KRFU 
 [***]. 

Rx Antenna / Tx Antenna 
 [***]. 

Radome 
 [***]. 

SAVCL: 
 [***]. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

H-5 

 [***].ACPU 

[***]. 
 AACU 

[***]. 
 CWAP (or WAP) 

[***]. 
 Cabin 802.11 and Flight Deck Handsets (where
applicable) 
 [***]. 
 ATG EV-DO Antennas 
 [***]. 

Terrestrial EV-DO and GPS Antenna 

[***]. 
 802.11 Antenna 

[***]Exhibit H-3: 

ATG4 System Definition Document (SDD) 

Introduction 
 [***]. 

Gogo Terrestrial Network Overview 
  

	1.	[***]. 

 Gogo Airborne Subsystem Overview 

[***]. 
 ACPU 

[***]. 
 AACU 

[***]. 
 ATG4000 

[***]. 
 CWAP (or WAP) 

[***]. 
 Cabin and Flight Deck Handsets (where applicable)

 [***]. 
 ATG
EV-DO Antennas (ATG Antennas) 
 [***]. 

Terrestrial EV-DO Antenna (TM Antenna) 

[***]. 
 802.11 Antenna 

[***]. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

H-6 

 Aircraft IP Network Design 

[***]. 
 WAP Radio and Antenna Design Principles 

[***]. 
 Gogo Airborne Subsystem Flight Cycle 

[***]. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

H-7 

 Exhibit I: 

Portal, Advertising, Content Management and Marketing Activities 

This Exhibit I describes the Portal guidelines and the Portal-related operational responsibilities of both American and Gogo. [***]. 

 

	1.	PORTAL REQUIREMENTS UNDER ALL MODELS 

  

	 	1.1.	WHITELISTED SITES 

 [***]. 

Table I-1 

[***] 

	 	1.2.	PORTAL CONTENT MANAGEMENT: 

[***]. 
 The Portal management
changes set forth in this Section 1.2 of Exhibit I will be consolidated together and carried out per the change frequency noted in the table. [***]. 

[***]. 
  

	 	1.3.	AMERICAN AND GOGO MARKS 

Rights in Marks. Gogo acknowledges that the American Marks shown on brand.aa.com are the property of American and the only Marks owned
by American that may be used by Gogo in marketing and promoting, and that upon expiration or termination of this Agreement, Gogo will immediately cease use of such Marks. American acknowledges that the Gogo Marks to be provided to American from time
to time are the property of Gogo and the only Marks owned by Gogo that may be used by American in marketing and promoting Gogo Services and that upon expiration or termination of this Agreement, American will immediately cease use of such Marks.
From time to time, American will provide Gogo with limited access to the American’s Brand.aa.com web site to obtain digital renditions of the American Marks. Except as expressly set forth in the Agreement, no right, property, license,
permission or interest of any kind in or to the Marks owned by either Party is or is intended to be given or transferred to or acquired by the other Party by the execution, performance or non-performance of
this Agreement or any part hereof. 
 Each Party agrees that it shall in no way contest or deny the validity of, or the right or title of
the other Party in or to its Marks, and shall not encourage or assist others, directly or indirectly, to do so during the Term and thereafter. Neither Party will take actions that are adverse to the other Party’s ownership rights in or to its
Marks, nor shall either Party intentionally utilize the other Party’s Marks in any manner that would diminish their value or harm the reputation of the other Party. Neither Party shall use or register any domain name that is identical to or
confusingly similar to any of the other Party’s Marks. 

  
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 Confidential and Proprietary Information 

I-1 

 In addition, each Party agrees that it shall not intentionally, without the other Party’s
prior written approval: (i) alter the other Party’s Marks in any way; (ii) use any partial Marks of the other Party or fragments thereof; (iii) display the other Party’s Marks without the appropriate trademark designation,
as specified by the other Party; (iv) superimpose any image or content upon the other Party’s Marks; or (v) purchase, use or register any domain names or keywords or search terms that are identical or similar to, or contain (in whole
or in part), any of the other Party’s Marks. 
  

	 	1.4.	Approval of Promotional Materials; Graphics Standards. Each Party shall submit to the other Party for review and approval, at least [***] prior to publication or use, the portion of any and all artwork, scripts,
copy, advertising, promotional materials, direct mail, press releases, newsletters or other communications or any other publicity published or distributed by the first Party (or at its direction or authorization) that uses any trademark, service
mark, logo or trade name of the other Party or any of its Affiliates (other than any text-only non-stylized names). All such promotional materials shall follow the style guidelines of the applicable Party,
including any requirements for disclaimers or tag lines indicating registered trademarks, and each Party may modify its style guidelines from time to time in its sole discretion. The Party from whom approval is requested will respond to the
requesting Party within [***] days of the request, and approval with respect to uses of American Marks may be withheld in the sole discretion of American. 

  

	 	1.5.	DEFINITIONS  

  

	 	1.5.1.	[***]. 

  

	 	1.5.2.	[***]. 

  

	 	1.5.3.	[***]. 

  

	 	1.5.4.	[***]. 

  

	 	1.5.5.	[***]. 

  

	 	1.5.6.	[***]. 

  

	 	1.5.7.	[***]. 

  

	 	1.5.8.	“Internal Portal Page” means any Portal page excluding the Splash Page[***]. 

  

	 	1.5.9.	“Media Rate Card” is a [***].  

  

	 	1.5.10.	[***]. 

  

	 	1.5.11.	[***]. 

  

	 	1.5.12.	“Splash Page”: the initial Internet user page which is displayed when a passenger’s PED senses the availability of Internet connectivity on a Retrofit A/C. This page contains advertising and
general airline information and provides a link to the Purchase Path Page. The Splash Pages will indicate the service provider. [***]. 

  

	 	1.5.13.	[***]. 

  
 American Airlines, Inc.
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 Confidential and Proprietary Information 

I-2 

	2.	Phase 1: PORTAL REQUIREMENTS [***] 

  

	 	2.1.	GENERAL 

 This Section 2 of Exhibit I
sets forth the agreement of the Parties with respect to the Portal and related operational activities [***]. 
  

	 	2.2.	CERTAIN GOGO OBLIGATIONS. 

  

	 	2.2.1.	Advertising. Gogo will seek and establish relationships with Gogo Advertisers and Content providers, negotiate fees and Content, collect and analyze User activity related to ads, and collect revenues for Gogo
Advertiser ads. 

  

	 	2.2.2.	Format and Management of Content and Ads. Gogo will format ads for display on the Portal and manage the Content in cooperation with American. 

 

	 	2.2.3.	Hosting and Infrastructure. Gogo will be solely responsible for hosting the database used to store, deliver and track impressions and click-throughs of ads and other Content. Gogo will have the right to outsource
such services to a service provider. [***]. 

  

	 	2.2.4.	Reporting. At the conclusion of the ad campaign, Gogo will provide a report to American containing statistics reasonably relevant to establishing: ([***]. 

 

	 	2.2.5.	Approvals. Gogo will use reasonable efforts to promptly review any matters submitted to it for approval. Gogo’s approval will not be unreasonably withheld, delayed or conditioned. Except as otherwise
provided herein, [***]. Gogo will work with American to seek approval for ads it negotiates for the Portal. With respect to advertising on the Portal, Gogo will notify American prior to engaging advertisers listed in the American preferred partners
list, which has been provided to Gogo prior to the Effective Date and will be updated in writing from time to time. 

  

	 	2.3.	CERTAIN AMERICAN OBLIGATIONS. 

  

	 	2.3.1.	Advertiser and Content Provider Relations. American will seek and establish relationships with American Advertisers and Content providers, negotiate fees and Content, and collect revenues for American Advertiser
ads. 

  

	 	2.3.2.	Technical Support. American will [***] make available to Gogo reasonable and appropriate resources of American (or its Affiliates) or its contractors for consultation and design and integration of Content and ads
into the Portal. American will deliver any Content and ads sourced by American to Gogo in the formats reasonably designated by Gogo. 

  

	 	2.3.3.	Reporting. At the conclusion of the ad campaign, American will provide a report to Gogo containing information reasonably relevant to [***]. 

 

	 	2.3.4.	Approvals. American will work with Gogo to seek approval for ads it negotiates for the Portal. American will use reasonable efforts to promptly review any matters submitted to it for approval. Except as otherwise
expressly provided herein, any American approval will not be unreasonably withheld, delayed or conditioned. 

  

	 	2.4.	DISPLAY OF CONTENT AND ADS. 

  
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I-3 

	 	2.4.1.	Splash Page. This Section applies to the Splash Page only. 

  

	 	2.4.2.	American Sections. Subject to the terms of this Exhibit I and the Agreement, American will have the right to designate the Content or ads that appear in the American sections of the Splash Page. In
the event that American wishes to refresh or change any such Content or ads, American will provide [***] advance notice to Gogo. American will not include any high-bandwidth ads or Content (e.g., audio streaming, video streaming, flash-based ads or
Content, or Java-based ads or Content) in the American sections without Gogo’s prior written consent. Additionally, American will have the right to designate the Content or ads that appear in the American sections of the Internal Portal Pages.

  

	 	2.4.3.	Style Guidelines. Each of American and Gogo will adhere to the style guidelines for the other Party’s Marks as described in Section 1.4 of this Exhibit I. 

 

	 	2.4.4.	Prohibited Material. Each of American and Gogo will not knowingly provide or display any ads that include any Prohibited Material, and will take reasonable efforts to not include on the Portal any Content that
contains Prohibited Material. American and Gogo will have the right to propose reasonable additions to the Prohibited Materials description, by providing written notice of such proposed additions to the other Party; the other Party will have the
right to approve such proposed additions (provided that approval will not be unreasonably withheld), and the other Party will use reasonable efforts to comply (as described in this Section 2.4.4 of Exhibit I) with the newly
approved description as soon as reasonably possible, but in no case in more than [***]. 

  

	 	2.4.5.	Content Partners. Gogo will not include Content on the Portal from a Content partner without American’s prior approval of the partner. Gogo will request American’s approval of a proposed new
Content partner to American no less than [***] prior to proposed date of inclusion of such Content. No later than [***] following its receipt of such request, American will notify Gogo whether the proposed Content partner is acceptable.

  

	 	2.4.6.	Remedies. If there is Prohibited Material in an ad or Content on the Portal, American may notify Gogo of same. To the extent Gogo discovers or is notified of any Prohibited Material appearing on the Portal, Gogo
will, subject to the last sentence of Section 2.4.4 of this Exhibit I, expeditiously remove or block such Prohibited Material. 

  

	 	2.5.	PORTAL ADVERTISING. 

  

	 	2.5.1.	[***]. 

  

	 	2.5.2.	[***]. 

  

	 	2.5.3.	[***]. 

  

	 	2.5.4.	[***]. 

  

	 	2.6.	MARKETING/PUBLIC RELATIONS ACTIVITIES. 

  

	 	2.6.1.	 Independent Activities. In addition to the joint activities described in Section 8.1 of the
Agreement, American or Gogo may conduct such independent marketing activities as it elects in its sole discretion; provided, however, that (i) 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

I-4 

	 	
such Party’s marketing materials do not contain Prohibited Material, (ii) such Party complies with Section 8 of the Agreement and this Exhibit I, and (iii) in
the event that Gogo obtains information about a User from such User’s registration on a Retrofit A/C and such User has not logged in on another airline or provided information to Gogo through another source, Gogo will not, without the express
written approval of American, use such information for any solicitation that refers to any airline other than American by name. The Parties will exchange reports regarding their independent marketing activities at such times and in such formats as
they agree upon. 

  

	 	2.6.2.	Notice. For any promotion that expressly references the other Party, or may otherwise impact the other Party, the promoting Party shall provide sufficient notice in writing to the other Party. 

 

	 	2.7.	AMERICAN’S MARKETING CHANNELS. 

  

	 	2.7.1.	Other Marketing. [***]. 

  

	 	2.7.2.	American’s Promotion of Gogo. American will provide, [***], marketing support as American may so deem necessary to promote Gogo Services on Retrofit A/C, which shall be solely through American’s
advertising channels and subject to American’s terms and conditions. 

  

	 	2.8.	DISPUTE RESOLUTION UNDER THIS EXHIBIT. If a provision in this Exhibit I provides that the Parties will work
together or will agree on a certain question, the Parties will negotiate in good faith to resolve any disputes. If the Parties cannot come to agreement regarding any disputes under this Exhibit I, the dispute will be resolved in
accordance with the dispute resolution provisions in Section 25.5 of the Agreement. 

  

	3.	PHASE 2: PORTAL REQUIREMENTS [***] 

  

	 	3.1.	General 

 This Section 3 of Exhibit I sets forth the agreement of the
Parties with respect to the Portal and related operational activities [***]. The Parties agree that success of the Connectivity Services will be dependent on creating passenger awareness of the Connectivity Services on Retrofit A/C. [***]. The
specific roles and responsibilities related to each marketing function are set forth in this Section 3 of Exhibit I. 
  

	 	3.2.	Advertisements 

  

	 	3.2.1.	[***]. 

  

	 	3.2.2.	 Gogo shall be responsible for the technical integration of advertisements into the Portal and Splash Page. If
American sells advertisements, [***]. If Gogo sells advertisements, [***]. Any other advertising services beyond technical integration provided by Gogo and not included in Section 2.5.3 of this Exhibit I will be quoted separately
and mutually agreed upon by the Parties. On Retrofit A/C equipped with the ATG Solution or ATG4 Solution, whitelisted sites may be limited if the Parties reasonably believe that such sites may adversely impact the network and the customer
experience. [***]. The Purchase Path Pages will not contain any Gogo advertisements, opt-in links (except as required by applicable law or as otherwise necessary to fulfill Gogo’s obligations under this
Agreement) or customer solicitations. For the avoidance of doubt, Gogo shall notify American if Gogo believes any opt-in links are necessary and shall obtain American’s

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

I-5 

	 	
consent prior to placing any such links on the Portal or Purchase Path Pages, which consent shall not be unreasonably withheld. American reserves the right to place advertisements, opt-in links or customer solicitations on the Purchase Path Pages, Splash Pages and Portal pages. Notwithstanding the previous sentence, if Gogo reasonably believes that advertisements or other such solicitations on
the Purchase Path Pages are creating a barrier to Users in purchasing a session, then the Parties will meet to discuss and work together in good faith to find a way to remedy such barrier. 

 

	 	3.3.	Promotions/Sponsorship 

 Promotions and Sponsorships are limited duration offers such as
free or reduced rate Internet access. American may offer promotions based on time period, routes, specific audiences, flight segments, applications or other factors. Joint Sponsorships suggested by either Party will be considered by American
and subject to regulatory requirements. Promotional price changes may be addressed via vouchers/promotion codes, Portal changes or any other methods as the Parties agree. When applicable, Gogo will provide American with a range of voucher/promotion
codes/numbers. American can then utilize such vouchers/promotion codes/numbers for offering its promotions or discounts to its passengers over a specified period of time. American reserves all rights to change and/or modify the elements
regarding promotions and Sponsorships. 
  

	 	3.4.	Branding, Splash Page and Purchase Path Pages 

 Branding, including formatting, design,
content, logos and product name are the responsibility of American. Terms and conditions related to rights in trademarks, logos and Content are described more fully in Sections 1.3, 2.2, 2.3 and 2.4 of this Exhibit I. The Splash Page
design will be at the discretion of American. Subject to the following, the design of the Purchase Path Page will be branded for American. The goal is to provide American maximum area for its branding. Gogo shall adhere to American branding
guidelines in design and implementation of Portal pages, based on commercially and technically reasonable terms. In the event American requests changes to the Splash Page or Purchase Path Pages that require material development or resources, then
such terms will be outlined and agreed in detail in an SOW. 
  

	 	3.5.	Bundling and Merchandising 

 Bundling and merchandising refers to the combining and
advertising of multiple American products as defined by American including, but not limited to, the purchase of Gogo provided in-flight Internet access, early boarding passes, upgrades and similar products at
aa.com (i.e., pre-sale transactions). Gogo will work collaboratively with American to establish and improve processes related to electronic sales of Internet access. In the event supporting American’s
processes require material development or resources, such terms will be outlined and agreed in detail in an SOW. 
  

	 	3.6.	Pricing Control  

 [***]. If requested by American, Gogo will make a good faith,
reasonable effort to develop and implement additional and/or different pricing structures above and beyond price and rule changes, as outlined and agreed in detail in an SOW. 
  

	 	3.7.	[***] 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

I-6 

 The Parties will determine whether to [***] and if so, will work in good faith to implement such
agreed solutions. The rules for the expiration of the [***] will be mutually agreed by the Parties. 
  

	 	3.8.	Roaming Partnership  

 Gogo will continue to work directly with roaming partners on
pricing and roaming agreements. Gogo will be responsible for negotiations with the roaming partner, and Gogo will manage the relationships, activity and invoicing as well as remitting the applicable payments to American as noted in Section 3.7
of Exhibit D. American may suggest additional potential roaming partners to be enabled, in which case Gogo shall make commercially reasonable efforts to enter into roaming agreements with such potential roaming partners. In the event
such additional relationships are enabled, then as between Gogo and American, such relationships will fall under the same business model as the existing relationships. 

In the event American requests to take responsibility for the integration and maintenance of the roaming relationships, American shall provide
at least [***] written notice of such decision prior to the cutover. Gogo will provide reasonable assistance in facilitating the cutover. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

I-7 

 Exhibit J: 

Service Level Agreement (SLA) 
 This
Exhibit J represents service levels for all Technology Types, while specific service levels are set forth in Exhibit J-1 for the 2Ku Solution and Exhibit J-2 for the ATG Solution and the ATG4 Solution. As improvements are made to the ATG Solution and ATG4 Solution architecture (i.e., Next Gen ATG), Gogo shall improve the SLA metrics and reporting requirements
associated with such improved architecture. 
  

	1.	General Requirements: 

  

	 	a.	Exhibits J, J-1 and J-2 set forth the service levels and other related obligations for the
Connectivity Services, Wireless Entertainment and [***] for each Technology Type. 

  

	 	b.	Gogo will make adjustments to the System, including bandwidth/capacity, as necessary, to meet and/or exceed the SLA metrics set forth in this Exhibit J. 

 

	2.	Service Availability Process 

  

	 	a.	In the event there are new protocols to measure network availability, Gogo and/or American shall propose those methods for consideration. 

 

	 	b.	[***]. 

  

	 	c.	[***]. 

  

	 	d.	[***]. 

  

	3.	Interruption of Service 

  

	 	a.	Change Management 

  

	 	i.	[***] 

  

	 	ii.	Gogo agrees to provide a change management notification process that includes the following fields: 

  

	 	1.	[***] 

  

	 	a.	[***] 

  

	 	i.	[***] 

  

	 	ii.	[***] 

  

	 	b.	[***] 

  

	 	c.	[***] 

  

	 	2.	[***] 

  

	 	a.	[***] 

  

	 	b.	[***] 

  

	 	c.	[***] 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

J-1 

	 	d.	[***] 

  

	 	e.	[***] 

  

	 	f.	[***] 

  

	 	g.	[***] 

  

	 	b.	Satellite Out of Service 

  

	 	i.	[***]. 

  

	4.	Customer Care 

 During the Term, Gogo shall provide problem management and customer care services to
American as set forth in this Section 4 of Exhibit J: 
  

	 	a.	Problem Management Definitions 

 [***] 

 

	 	b.	American Customer Care 

  

	 	i.	[***]. 

  

	 	ii.	[***] 

  

	 	1.	[***]. 

  

	 	iii.	[***]. 

  

	 	iv.	[***]. 

  

	 	c.	Problem Definition and Resolution 

  

	 	i.	[***]. 

  

	 	ii.	[***] 

 Note: Response times are calculated from the time of notification. 

 

	 	d.	[***] 

  

	 	i.	[***]. 

  

	 	ii.	[***]. 

  

	 	iii.	[***]: 

  

	 	1.	[***]. 

  

	 	2.	[***]. 

  

	 	e.	User Care 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

J-2 

	 	i.	The goal of good customer care is to ensure customer goodwill and repeated use of the Connectivity Services, Wireless Entertainment and [***]. 

 

	 	ii.	From the Purchase Path Page, Users will also have access to the following information: 

  

	 	1.	[***] 

  

	 	2.	[***] 

  

	 	3.	[***] 

  

	 	4.	[***] 

  

	 	f.	Service Levels to Customer Requests 

 [***] 

 

	5.	Definitions 

  

	 	a.	“Downtime” is defined as unexpected, or unscheduled, downtime or times when the service is expected to be available and is not. 

 

	 	b.	[***]. 

  

	 	c.	“Service Availability” is defined as the time that the network and system(s) are expected to be operational and available, taking into consideration the applicable Exclusions for each Technology Type.

  

	 	d.	[***]. 

  

	 	e.	[***]. 

  

	 	f.	[***]. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

J-3 

 Exhibit J-1: 

Service Level Agreement (SLA) for 2Ku Solution 

This Exhibit J-1 sets forth the capacity modeling and planning, service levels and Exclusions for the
2Ku Solution. 
  

	1.	Capacity Modeling and Planning  

 Gogo shall monitor the network in order to ensure that
SLA metrics are achieved. Gogo shall utilize a number of processes that are intended to deliver a high level of customer satisfaction. 
  

	 	a.	Capacity and Utilization: Satellite and Ground Infrastructure 

 [***]. 

 

	 	b.	Network Capacity Measurement and Reporting 

  

	 	i.	[***]. 

  

	 	ii.	[***]. 

  

	 	iii.	[***]. 

  

	 	iv.	[***] 

  

	 	1.	[***]; 

  

	 	2.	[***]; and 

  

	 	3.	[***]. 

  

	 	c.	User Bandwidth Consumption Measurement 

  

	 	i.	[***]. 

  

	 	ii.	[***] 

  

	 	1.	[***]; 

  

	 	2.	[***]; and 

  

	 	3.	[***]. 

  

	 	iii.	[***]. 

  

	 	d.	[***] 

  

	 	i.	[***]; 

  

	 	ii.	[***]; and 

  

	 	iii.	[***] 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

J-4 

	 	e.	Network Capacity Evaluation, Satellite and Ground Network 

  

	 	i.	[***]. 

  

	 	f.	Capacity Planning 

  

	 	i.	[***] 

  

	 	1.	[***] 

  

	 	2.	[***] 

  

	 	3.	[***] 

  

	 	4.	[***] 

  

	 	5.	[***] 

  

	 	6.	[***] 

  

	 	7.	[***] 

  

	2.	Service Levels  

  

	 	a.	Availability 

  

	 	i.	[***]. 

  

	 	ii.	[***]. 

  

	 	iii.	[***]. 

  

	 	iv.	[***] 

  

	 	b.	Associated Remedies 

  

	 	i.	[***]. 

  

	 	ii.	[***]. 

  

	 	c.	Data Rate Guarantees 

  

	 	i.	[***] 

  

	 	1.	[***] 

  

	 	a.	[***] 

  

	 	b.	[***] 

  

	 	2.	[***] 

  

	 	a.	[***] 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

J-5 

	 	b.	[***] 

  

	 	ii.	[***] 

  

	 	1.	[***] 

  

	 	2.	“ARPA” means average revenue per aircraft and, for any Measurement Period, is calculated solely with respect to the 2Ku Fleet and equals: (A) the sum of (i) Connectivity Revenue generated
during such period net of Connectivity Revenue Share and Affiliate Fees paid or payable by Gogo to American during such period and (ii) per-session fees paid or payable by American to Gogo for
Connectivity Services during such period, divided by (B) the average number of Retrofit A/C in the 2Ku Fleet on which Connectivity Service is provided during such period (expressed as an average of the
month-end Retrofit A/C online count for each month in such period). 

  

	 	3.	“Baseline Period” means [***] 

  

	 	4.	“Measurement Period” means [***] 

  

	 	5.	[***]. 

  

	 	iii.	[***]. 

  

	 	iv.	[***]. 

  

	 	v.	[***]. 

  

	 	vi.	[***]. 

  

	 	vii.	[***]. 

  

	 	d.	Associated Remedies 

  

	 	i.	[***] 

  

	 	ii.	[***] 

  

	 	e.	[***] 

  

	 	i.	[***] 

  

	 	ii.	[***] 

  

	3.	Wireless Entertainment SLA for the 2Ku Solution 

 Wireless Entertainment includes all
components required to allow a User to stream video media contained on the server. This includes the server, all video-specific processes running on the server and the CWAPs. [***]. 

 

	 	a.	Wireless Entertainment Availability Metrics 

  

	 	i.	[***]. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

J-6 

	 	ii.	[***] 

  

	 	iii.	[***]. 

  

	 	iv.	[***]. 

  

	 	b.	Wireless Entertainment Service Availability Remedies: [***] 

  

	 	i.	[***] 

  

	 	1.	[***] 

  

	 	2.	[***] 

  

	 	c.	Video Content 

 [***]. 

 

	 	i.	[***]. 

  

	 	1.	[***]. 

  

	 	2.	[***]. 

  

	 	ii.	[***]. 

  

	 	iii.	[***]. 

  

	 	1.	[***]. 

  

	 	2.	[***]. 

  

	 	d.	Wireless Entertainment Server Health 

 [***]. 

 

	 	i.	[***]. 

  

	 	ii.	[***] 

  

	 	iii.	[***] 

  

	4.	Exclusions for the 2Ku Solution 

 [***]. 

 

	 	i.	[***]. 

  

	 	ii.	[***]. 

  

	 	iii.	[***]. 

  

	 	iv.	[***]. 

  

	 	v.	[***]. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

J-7 

	 	vi.	[***]. 

  

	5.	SLA for [***] 

 [***] 

[***] 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

J-8 

 Exhibit J-2: 

Service Level Agreement (SLA) for ATG Solution and ATG4 Solution 

This Exhibit J-2 sets forth the Service Availability, System performance guarantee, background and
excess capacity capability, bandwidth and performance guarantees, network latency and metric, packet loss and metric and Exclusions for the ATG Solution and ATG4 Solution. 
  

	1.	Service Availability Commitment  

 Gogo shall ensure that the service, network and
systems are up and available as set forth in this Exhibit J-2. 
 Service Availability
includes the end-to-end network and system(s) that support data communications to and from the Retrofit A/C, which includes, but are not limited to: a) the WAPs on the
Retrofit A/C, b) the ATG Solution and ATG4 Solution base-stations, towers and antennas, c) the terrestrial backbone and ground-based infrastructure, and e) Gogo’s NOC, up to the ingress/egress gateway(s) to the Internet. Service Availability
does not include the Internet or PSTN. 
  

	 	a.	Service Availability is measured using a hybrid model that consists of a “Fleet Model” and an “Aircraft Model.” 

  

	 	i.	[***] 

 –     [***] 

 

	 	ii.	[***] 

  

	 	1.	[***]. 

  

	 	2.	[***]. 

  

	 	3.	[***]. 

  

	 	4.	[***]. 

  

	 	5.	[***]. 

  

	 	6.	[***]. 

  

	 	7.	[***]. 

  

	 	8.	[***]. 

  

	 	iii.	[***]. 

  

	 	iv.	[***] 

 [***]. 

 

	 	v.	[***] 

 [***].Table J-1 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

J-9 

 [***] 
  

	 	vi.	[***] 

  

	 	1.	[***] 

  

	 	2.	[***]. 

  

	 	3.	[***]. 

  

	 	4.	[***]. 

  

	2.	System Performance Guarantee 

  

	 	a.	[***] 

  

	 	b.	[***] 

  

	 	c.	[***] 

  

	3.	Background and Excess Capacity Capability 

  

	 	a.	[***] 

  

	 	b.	[***] 

  

	4.	Bandwidth and Performance 

 Bandwidth and performance guarantees ensure that Gogo is
meeting commitments related to system performance and customer experience. The following parameters are measured and reported per Retrofit A/C/tail number: 
  

	 	a.	Measureable parameters for Internet access 

  

	 	i.	[***] 

  

	 	ii.	[***] 

  

	 	iii.	[***] 

  

	 	b.	Process 

  

	5.	[***]Network Latency and Metric 

 [***] 

 

	 	a.	

 Table J-2 

[***] 
  

	6.	Packet Loss and Metric 

  

	 	a.	[***] 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

J-10 

	 	b.	[***] 

 Table J-3 

[***] 
  

	 	c.	Packet Loss Performance Remedy 

 Table J-4 of this
Exhibit J-2 provides the amount due to American in the event system performance guarantee service levels are not met. 

[***] 
  

	 	d.	Remedy Payments for Missed Performance Guarantees Service Availability 

 In the event that the
performance guarantees are not maintained based on the metrics set forth in Section 4 of this Exhibit J-2, remedies shall be provided or settled between American and Gogo as agreed to in the
Agreement. 
  

	7.	Wireless Entertainment SLA for the ATG Solution and ATG4 Solution 

 Wireless
Entertainment includes all components required to allow a User to stream video media contained on the server. This includes the server, all video-specific processes running on the server and the CWAPs. 

 

	 	a.	[***] 

  

	 	i.	[***]. 

  

	 	b.	[***] 

  

	 	c.	[***]. 

  

	 	d.	The number of functional CWAPs required depends upon the number of CWAPs equipped on the A/C as shown below. 

[***] 
  

	 	e.	[***]. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

J-11 

	 	i.	[***] 

  

	 	1.	[***] 

  

	 	2.	Wireless Entertainment MSF is as set forth in Section 2.2.3 of Exhibit D. 

[***] 
  

	 	f.	Video Content 

 The metrics in this Section 7(f) of Exhibit J-2 pertain to the timeliness of updates and completeness of the media files contained on the Wireless Entertainment server. 
  

	 	i.	[***]. 

  

	 	1.	[***]. 

  

	 	2.	[***]. 

  

	 	ii.	Wireless Entertainment library content means the total number of titles per tail. [***]. 

  

	 	iii.	[***]. 

  

	 	1.	[***]. 

  

	 	2.	[***]. 

  

	 	g.	Wireless Entertainment Server Health 

 The Wireless Entertainment server holds all Video
Content and the processes which run on the server used to serve up the Video Content. 
  

	 	i.	[***]. 

  

	 	ii.	[***] 

  

	 	iii.	[***]. 

  

	8.	Exclusions for the ATG Solution and ATG4 Solution 

 [***]. 

 

	9.	[***]Exclusions for Wireless Entertainment  

  

	 	a.	[***]. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

J-12 

 Exhibit K: 

2Ku Usage Reports1 

 

	1.	General: 

  

	 	1.1.	All reporting shall be subject to any restrictions imposed by applicable law and the Parties’ customer privacy policies, as applicable. 

 

	 	1.2.	Gogo shall provide American visibility into the status and performance of Gogo Services using Dashboards supported by live, near real-time and periodic reports. For the avoidance of doubt, some or all of the reports to
be provided by Gogo described herein require information to be provided by American pursuant to Section 10.6 of the Agreement. Gogo’s standard Dashboards and reports include the following categories of information: 

[***] 
  

	2.	Definitions 

  

	 	2.1.	Dashboard: A “Dashboard” is a data visualization tool that displays the current status of key Gogo Service performance indicators. Dashboards shall include
map-based, graphical or tabulated information. Reports shall be delivered through the Dashboard or via file share for less-frequently delivered data. 

 

	 	2.2.	Periodic Report: Periodic reports shall include tabulated or graphical information related to the Gogo Services. Each report will pertain to a specific period of performance. Reports shall be made available to
authorized American users online through Gogo’s online portal or via email. 

  

	3.	Connectivity Reporting  

  

	 	3.1.	Connectivity: Gogo shall provide American access to mutually agreed ad-hoc reports related to Connectivity Services and other operational services including categories marked
“Comply” in the Appendix D of the Compliance Matrix and other reports as agreed. 

  

	 	3.1.1.	Exclusions: [***]. 

  

	 	3.1.2.	Maintenance: [***]. 

  

	 	3.2.	Service Availability reporting via the Service Availability and performance analytics tool: 

  

	 	3.2.1.	[***]. 

  

	 	3.2.2.	[***]. 

  

	 	3.2.3.	[***]. 

  

	4.	Reporting Requirements 

  

	 	4.1.	Online reports and Dashboards will be browser based. These will primarily be designed for consumption on desktops/laptops, but may be accessed from Internet-enabled smaller/handheld devices. 

 

	1 	Usage Reports for ATG and ATG4 aircraft and flights will be delivered as are currently delivered prior to execution of this Agreement as referenced in in Section 11.3 of the Agreement. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

K-1 

	 	4.2.	Online reports and Dashboards shall be available to American’s authorized users only. Gogo will implement reasonable security/access control mechanisms including sign-in with
a username/password, periodic reset of password, etc. 

  

	 	4.3.	Online reports and Dashboards shall provide drill-down capability as needed. 

  

	 	4.4.	Reports shall be auditable and exportable in various industry standard formats, including, PDF, CSV, Excel, etc. 

  

	 	4.5.	Any changes requested to Dashboards or reports will follow the MCP process outlined in Section 3.3.6 of the Agreement. 

  

	5.	Wireless Entertainment Dashboard  

 General. Wireless Entertainment
Dashboard: [***] 
  

	 	5.1.	[***]. 

  

	 	5.2.	[***] 

  

	 	5.2.1.	[***] 

  

	 	5.2.2.	[***] 

  

	 	5.2.3.	[***] 

  

	 	5.2.4.	[***] 

  

	 	5.2.5.	[***] 

  

	 	5.2.6.	[***] 

  

	 	5.2.7.	[***] 

  

	 	5.2.8.	[***] 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

K-2 

 Exhibit L: 

Wireless Entertainment 
 This Exhibit
L is intended to set forth the Parties’ respective rights and obligations with respect to Wireless Entertainment. For the avoidance of doubt, except where the context of the Agreement otherwise requires, the equipment, software and
services described herein shall constitute Equipment, Software and Wireless Entertainment, respectively, as such terms are defined in the Agreement. 
  

	1.	Scope 

 Wireless Entertainment shall provide wireless access to American’s onboard
Video Content library enabling wireless streaming entertainment services on passenger devices on Retrofit A/C. Wireless Entertainment consists of [***]. 
  

	2.	Features and Functionalities 

 [***]. 

[***]. 
 [***]. 

[***]. 
 [***]. 

[***]. 
 [***]. 

[***]. 
 [***]. 

 

	3.	Content Ingestion and DRM Service 

 Gogo will provide the following services to support
Video Content ingestion and DRM services: 
 Content Ingestion: 

[***]. 
  

	4.	American’s Content Responsibilities: 

 [***]. 

[***]. 
 [***]. 

[***]. 
 [***]. 

[***]. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

L-1 

	5.	Gogo’s Content Responsibilities 

 [***]. 

[***]. 
  

	6.	[***] 

 [***]. 

[***].  
 Figure L-1. 
 [***] 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

L-2 

 Exhibit M: 

Subscriptions and Single Sign-on Common Portal 

 

	1.	Subscriptions 

  

	 	1.1.	[***]. 

  

	 	1.2.	[***]. 

  

	 	1.3.	[***]. 

  

	 	1.4.	[***]. 

  

	 	1.5.	[***]. 

  

	 	1.6.	Pricing as it relates to this Section 1 is outlined in Section 3.6 of Exhibit D. 

  

	2.	[***] 

  

	 	2.1.	[***]. 

  

	 	2.2.	[***] 

  

	 	2.2.1.	[***]. 

  

	 	2.2.2.	[***]. 

  

	 	2.2.3.	[***]. 

  

	 	2.3.	[***] 

  

	 	2.3.1.	[***]. 

  

	 	2.3.2.	[***]. 

  

	 	2.3.3.	[***]. 

  

	 	2.3.4.	[***]. 

  

	 	2.3.5.	[***]. 

  

	 	2.3.6.	[***]. 

  

	 	2.4.	[***]. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

M-1 

 Exhibit N: 

Services and Pricing for American Operational Use 

Gogo has granted American access to Gogo’s Air-to-Ground link and the
satellite link (individually, a “Link” and collectively, the “Links”) for the purposes of enabling airline business applications. Gogo will work with American to define and implement such airline business
applications as American desires to enable over either or both Links, and to designate whether such applications will be deemed Operational Applications or Other Airline Business Applications (as each term is defined in this Exhibit
N). (a) “Operational Applications” means applications that use Passenger Grade Operational Data; (b) “Passenger Grade Operational Data” means operational data, originating from application on an
American-owned or issued device, which is integrated by American, and will have the same priority and be at least as secure as general passenger use of the Internet and will be entitled to the same network performance, use profile and reliability as
such general use; and (c) “Other Airline Business Applications” means applications that may require increased levels of security, reliability, priority, integration, hosting, support, performance or use profile beyond Passenger
Grade Operational Data, including any machine-to-machine transmissions. 

Operational Applications are subject to the associated [***] charge set forth in Section 3.1 of Exhibit D. In the event any additional work
is required to develop and implement an Operational Application, the Parties will negotiate in good faith and develop an SOW, if necessary. [***]. 
 [***]

 In the event that American notifies Gogo that it wishes to use either Link for additional Other Airline Business Applications, American and Gogo will
negotiate in good faith and reflect in an SOW: (i) the desired operating and performance characteristics of the application, (ii) the integration services to be provided by Gogo in connection with such application, (iii) the price to
be charged by Gogo for such integration service, and (iv) such other terms specific to such applications as the Parties agree upon. 
 Gogo will work
with American and/or third-party providers in good faith to integrate and test, to the extent necessary, Other Airline Business Applications on a timely basis. For the avoidance of doubt, Gogo will not be obligated to increase the certification
level of the System. If the normal operation of the System would be negatively affected by the integration of any airline business application under this Agreement, American and Gogo will work together in good faith to ensure that such conflicts are
resolved. 
 In addition to the integration and testing described above, either Gogo or American may develop, independently, jointly or with third parties,
airline business applications that may be enabled over the Link(s), although neither Party has any obligation to do so. [***]. 
 Gogo represents and
warrants that the Links will have the ability to prioritize data transfer. American and Gogo will work together in good faith to assign priorities that meet American’s business requirements without (except as required for safety or medical
emergencies) negatively impacting the passenger connectivity experience or Gogo’s ability to meet its service level obligations set forth in any applicable SLA described in Exhibit J. Gogo will use commercially reasonable efforts
to ensure that the delivery of data over the Links is consistent with the agreed-upon priority levels. If the priorities requested by American could impair Gogo’s ability to meet its obligations under the applicable SLA, Gogo will, upon
American’s request, work in good faith with American to revise the applicable SLA; provided, however, that nothing in this Exhibit N or the Agreement will require Gogo to agree to or implement any prioritization of airline
business applications that, in Gogo’s reasonable judgment, could negatively impact the reputation of the Gogo brand or Gogo’s ability to meet its obligations under service level agreements with other airlines. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

N-1 

 In the event that Gogo or American enters into a contract with a third party for airline business applications,
the contracting Party will ensure the third party is in compliance with all applicable laws, rules, regulations and certifications. Gogo’s and American’s obligations with regard to compliance are outlined in Sections 9.5 and 10.3,
respectively, of the Agreement. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

N-2 

 Exhibit O 

[RESERVED] 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

O-1 

 Exhibit P: 

Change Request Form 
  

											
		  	 Master Change Proposal (MCP)
  
	  	No.                         
	Project	  	 	  		  	
		  		  		  		  		  	
	Project Stage	  	 	  		  	
		  		  		  		  		  	
	Subject of this MCP	  	 	  		  	
		  		  		  		  		  	
	This MCP is initiated by:	  	 	  		  	
		  	 	  	 	  	 	  		  	
		  		  		  		  		  	
		 		
	Reference Document(s)	  	 	  		  	
	 	  	 	  	 	  	 	  	 	  	 
		  		  		  		  		  	
		 
	Scope:	  	 
		  		  		  		  		  	
		 
	Assumption:	  	 
		  		  		  		  		  	
		 
	Work covered by this MCP:	  	 
		  		  		  		  		  	
		 
	Implementation Plan:	  	 
	 	  	 	  	 	  	 	  	 	  	 
		  		  		  		  		  	
		 
	MCP Validation	  	 
	 	  	 	  	 	  	 	  	 	  	 
		  		  		  		  		  	
	Non-recurring Costs	  		  		  		  		  	
					
		  	Labor Rate Used: [     ]	  		  		  	
						
		  	[Work Type]	  	X	  	[Labor Hours]	  	=	  	$
		  		  		  		  		  	  

		  	[Work Type]	  	X	  	[Labor Hours]	  	=	  	$
		  		  		  		  		  	  

		  	[Work Type]	  	X	  	[Labor Hours]	  	=	  	$
		  	NRE Total	  		  		  		  	$
		  		  		  		  		  	  

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

P-1 

											
	  
 Recurring Costs
	  	 	  	 
		  		  		  		  		  	
		  	Per Shipset	  	$	  		  		  	
		  		  		  		  		  	
		  	Total Shipsets	  	$	  		  		  	
		  	Total Recurring	  	$	  		  		  	
		  		  	  
	  		  		  	
		  		  		  		  		  	
	 	  	 	  	 
	Responsibility (%)	  		  		  		  		  	
		  	Supplier	  	%	  		  		  	
		  		  		  		  		  	
		  	American	  	%	  		  		  	
		  		  		  		  		  	
	 	  	 	  	 	  	 	  	 	  	 
	Weight Impact	  		  		  		  		  	
		  	Per Shipset	  	 	  		  		  	
		  		  		  		  		  	
	 	  	 	  	 	  	 	  	 	  	 
	Schedule Impact	  		  		  		  		  	
	 If approved MCP is received by [date], the following schedule will apply.

 
	  		  		  	
		  	Work Type	  	 	  		  		  	
		  		  		  		  		  	
		  	Work Type	  	 	  		  		  	
		  		  		  		  		  	
		  	Time to Perform Change	  	 	  		  		  	
		  		  		  		  		  	
		  	Impact to delivery	  	 	  		  		  	
		  		  		  		  		  	
	 	  	 	  	 	  	 	  	 	  	 
	Service Bulletin:	  		  	            Yes	  		  	No	  	
			 		 	
	Will a service bulletin be required?	  		  	 	  		  	 	  	
	             (If yes) Completion Date	  		  	 	  		  		  	
		  		  		  		  		  	
	Change on new deliveries?	  		  	 	  		  	 	  	
		  		  		  		  		  	
	 	  	 	  	 	  	 	  	 	  	 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

P-2 

			
	Approved by Gogo (Vice President)	  	Accepted by American:
		
	Gogo Signature:	  	American Signature:
	______________________	  	
	Date:____________	  	Date:____________

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

P-3 

 Exhibit Q: 

Coverage and Regulatory Approval for Technology Types 
  

	1.	Coverage 

 General coverage is set forth below: 

ATG Solution/ATG4 Solution: 

[***]. 
 2Ku Solution: 

[***]. 
 Gogo is regularly adding
new coverage to its 2Ku network. As new satellites are launched and new agreements executed, the map in Section 1.2 of this Exhibit Q will be maintained by Gogo as a representation of its 2Ku coverage and updates will be available
to American throughout the Term upon request and with reasonable notice. 
  

	 	1.1.	ATG Solution and ATG4 Solution Coverage Area 

 [***] 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

Q-1 

	 	1.2.	2Ku Solution Coverage Area 

 [***] 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

Q-2 

	2.	Regulatory Approval 

 As of the Effective Date, regulatory approval has been
obtained according to the maps below for each Technology Type. 
  

	 	2.1.	ATG Solution and ATG4 Solution Regulatory Approval 

 [***] 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

Q-3 

	 	2.2.	2Ku Solution Regulatory Approval 

 [***] 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

Q-4 

 Exhibit R: 

[***] 
 [***].     

Gogo Obligations: 
 [***] 

American Obligations: 
 [***] 

Changes in Scope: 
 [***] 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

R-1 

 Exhibit S: 

Charter Services 
 This Exhibit
S addresses certain flight segments on Retrofit A/C on which American provides charter services for certain professional sports teams, personnel, staff and guests, and other organizations, and wishes to provide the Connectivity Services on
the terms described below (each, a “Charter Flight”). 
  

	1.	American Obligations. [***]. 

  

	2.	Gogo Obligations. [***]. 

  

	3.	Pricing and Invoices. [***]. 

  

	4.	Taxes. [***]. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

S-1 

 Exhibit T 

[RESERVED] 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

T-1 

 Exhibit U 

[RESERVED] 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

U-1 

 Exhibit V: 

Proprietary Rights and Data Security Exhibit 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

V-1 

 [***]. 

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

V-2 

 Appendix 1 

[Attached] 
  

  
 American Airlines, Inc.
and Gogo LLC 
 Confidential and Proprietary Information 

Appendix 1-1 

 Summary 

[***] 

  
 1 

 Table of Contents 
  

					
	

	Requirements Document Summary

  

					
	 Scope Sections
	  	 Owners
	  	 Requirement Specifications Description

	Summary	  	[***]	  	RFP Summary
	Appendix A1B	  	[***]	  	Usage Data Elements
	Appendix A1C	  	[***]	  	Cabin Crew Requirements
	Appendix A2A	  	[***]	  	Marketing Connectivity Functional Requirements
	Appendix A2B	  	[***]	  	Connectivity Graphics
	Appendix A2C	  	[***]	  	A319 & A320 Bandwidth Allocation
	Appendix A2D	  	[***]	  	B737 Bandwidth Allocation
	Appendix A2E	  	[***]	  	A321H & A321S Bandwidth Allocation
	Appendix A2F	  	[***]	  	Wireless Entertainment Content Sizing
	Appendix A3	  	[***]	  	WISP Requirements
	Appendix B2	  	[***]	  	Engineering Technical Connectivity Specifications
	Appendix B3	  	[***]	  	BITE Data
	Appendix B4	  	[***]	  	Certification
	Appendix C	  	[***]	  	Program Management
	Appendix D	  	[***]	  	SLA and Reporting
	Appendix E1	  	[***]	  	Core Software Requirements
	Appendix E2	  	[***]	  	IT Connectivity Requirements
	Appendix E3	  	[***]	  	Rack Support
	Appendix E4	  	[***]	  	IT PCI Security
	Appendix F1	  	[***]	  	Training – Flight Services
	Appendix F2	  	[***]	  	Maintenance – Training and Spares
	Appendix G	  	[***]	  	On-Site Representative
	Appendix J	  	[***]	  	Bidder Capacity Worksheet
	Appendix K	  	[***]	  	Glossary/Acronyms
	Appendix L2D	  	[***]	  	A320F Connectivity & Wireless Ent. Antenna Drag and Fuel Burn
	Appendix M1	  	[***]	  	Connectivity & Wireless Ent. Service Level Availability
	Appendix M2	  	[***]	  	[***]
	Appendix N	  	[***]	  	Details of Product Offering
	Appendix O	  	[***]	  	Technology Roadmap
	Appendix P	  	[***]	  	Connectivity Coverage & Future Expansion
	Appendix R1	  	[***]	  	Supported Services
	Appendix R2	  	[***]	  	Server Specifications (Updated Specs)
	Appendix S	  	[***]	  	SATCOM Antenna & Radome
	Appendix T	  	[***]	  	Additional Warranty Details for each product and fleet
	Appendix U	  	[***]	  	Additional Certification and Design Information
	Appendix V	  	[***]	  	Additional Reliability Information
	Appendix W	  	[***]	  	Additional Wireless Entertainment Information

  
 2 

 Appendix A1B 

[***] 

  
 3 

 Appendix A1C 

[***] 

  
 4 

 Appendix A2A 

[***] 

  
 5 

 Appendix A2B 

[***] 
  
 

 

  
 6 

 Appendix A2C 

[***] 

  
 7 

 Appendix A2F 

[***] 

  
 8 

 Appendix A3 

[***] 

  
 9 

 Appendix B2 

[***] 

  
 10 

 Appendix B3 

[***] 

  
 11 

 Appendix B4 

[***] 

  
 12 

 Appendix C 

[***] 

  
 13 

 Appendix D 

[***] 

  
 14 

 Appendix E1 

[***] 

  
 15 

 Appendix E2 

[***] 

  
 16 

 Appendix E3 

[***] 

  
 17 

 Appendix E3 

[***] 

  
 18 

 Appendix E4 

[***] 

  
 19 

 Appendix F1 

[***] 

  
 20 

 Appendix F2 

[***] 

  
 21 

 Appendix G 

[***] 

  
 22 

 Appendix J 

[***] 

  
 23 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms
		
	All AA Requirements below should be available by EIS	  	

  

					
	 Item
	  	 Definitions
	  	 Description

	1	  	Acronyms	  	
	2	  	A/C	  	Aircraft
	3	  	A/D	  	Analog-to-digital
	4	  	AA	  	American Airlines, Inc.
	5	  	AAC	  	airline administrative communications
	6	  	ABM	  	Apogee Booster Motor
	7	  	AC	  	Advisory Circular (FAA publication)
	8	  	AC	  	Alternating Current
	9	  	ACARS	  	Aircraft Communications Addressing and Reporting Systems
	10	  	ACARS	  	airplane communications addressing and reporting system
	11	  	ACARS	  	ARINC Communication Addressing Reporting System
	12	  	ACAST	  	Advisory Committee on the Application of Science and Technology to Development (United States)
	13	  	ACC	  	Antenna Control Console
	14	  	ACD	  	Automatic Call Distribution
	15	  	ACE	  	actuator control electronics
	16	  	ACE	  	Audio Connecting Equipment
	17	  	ACI	  	Adjacent Channel Interference
	18	  	ACMF	  	airplane condition monitoring function
	19	  	ACMP	  	AC-powered electric motor pump
	20	  	ACMS	  	airplane condition monitoring system
	21	  	ACOS	  	Attitude and Orbit Control System
	22	  	ACS	  	Attitude Channel Interference
	23	  	ACTS	  	Advanced Communication Technology Satellite (USA)
	24	  	ACU	  	Antenna Control Unit
	25	  	AD	  	Airworthiness Directive
	26	  	AD	  	Airworthiness Directive
	27	  	ADA	  	American Disabilities Act
	28	  	ADA	  	American Disabilities Act
	29	  	ADACS	  	Attitude Determination and Control System
	30	  	ADB	  	Area Distribution Box
	31	  	ADCE	  	Attitude Determination and Control Electronics
	32	  	ADCN	  	Advanced Drawing Change Notice
	33	  	ADCN	  	Advanced Drawing Change Notice
	34	  	ADCS	  	Attitude Determination and Control Subsystem
	35	  	ADF	  	automatic direction finder
	36	  	ADI	  	attitude direction indicator
	37	  	ADK	  	application development kit
	38	  	ADM	  	air data module
	39	  	ADM	  	Adaptive Delta Modulation
	40	  	ADPM	  	Adaptive Differential Pulse Code Modulation
	41	  	ADS	  	automatic dependent surveillance
	42	  	ADS-B	  	Automatic Dependent Surveillance – Broadcast
	43	  	AE	  	American Eagle Airlines
	44	  	AEEC	  	American Environmental and Engineering Consultants
	45	  	AEG	  	Aircraft Evaluation Group
	46	  	AF	  	Audio Frequency
	47	  	AFC	  	Automatic Frequency Control
	48	  	AFDC	  	autopilot flight director computer
	49	  	AFDF	  	autopilot flight director function
	50	  	AFDS	  	autopilot flight director system
	51	  	AFETR	  	Air Force Eastern Test Ranges

  
 24 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	52	  	AFF	  	auto flight function
	53	  	AFM	  	airplane flight manual
	54	  	AFN	  	ATS facilities notification
	55	  	AGC	  	Automatic Gain Control
	56	  	AGL	  	above ground level
	57	  	A-H	  	Amp-House; Ampere Hour
	58	  	AHM	  	Airplane Health Management
	59	  	AHRU	  	attitude heading reference units
	60	  	AIAA	  	American Institute of Aeronautics and Astronautics (USA)
	61	  	AIM	  	Aeronautical Information Manual
	62	  	AKM	  	Apogee Kick Motor
	63	  	ALT	  	Altitude
	64	  	AM	  	Amplitude Modulation
	65	  	AM	  	Apogee Motor
	66	  	A-MAC	  	Type A Multiplexed Analog Components
	67	  	AMF	  	Apogee Motor Firing
	68	  	AMI	  	airline-modifiable information
	69	  	AMM	  	Aircraft Maintenance Manual
	70	  	AMM	  	Airport Moving Map
	71	  	AMR	  	AMR Corporation, parent company of American Airlines, Inc.
	72	  	AMS	  	Attitude Measurements Sensor
	73	  	AMSS	  	Aeronautical Mobile Satellite Service
	74	  	AMT	  	Aviation Maintenance Technician
	75	  	ANC	  	Automatic Nutation Control
	76	  	ANP	  	actual navigation Path
	77	  	ANSI	  	American National Standards Institute
	78	  	ANTEL	  	Administration Nacional de Telecomunicaciones
	79	  	AOA	  	ACARS over avionics / angle of attack
	80	  	AOC	  	Airline Operational Control
	81	  	AOC	  	airline operational communications / airline operational control
	82	  	AOD	  	Audio On Demand
	83	  	AOD	  	Audio on Demand
	84	  	AOR	  	Atlantic Ocean Region
	85	  	AOS	  	Attitude and Orbit Control Subsystem
	86	  	AOTS	  	Advanced Orbital Test Satellite (ESA)
	87	  	APC	  	Autonomous Payload Controller
	88	  	APC	  	Adaptive Predictive Coding
	89	  	APCS	  	Autonomous Payload Control System
	90	  	APD	  	Avalanche Photodiode Detector
	91	  	APE	  	Antenna Positioning Electronics
	92	  	APEX	  	Satellite Network (France)
	93	  	APKS	  	Amplitude-Phrase- Keyed System
	94	  	APM	  	aircraft performance monitoring
	95	  	APM	  	Antenna Positioning Mechanism
	96	  	APS	  	auxiliary power system
	97	  	APS	  	Auxiliary Power Supply
	98	  	APU	  	Auxiliary Power Unit
	99	  	APU	  	auxiliary power unit
	100	  	ARA	  	Angular Rate Assembly
	101	  	ARC	  	Administrative Radio Conference (ITU)
	102	  	ARENTO	  	Telecommunications Organization (Arab Republic of Egypt)

  
 25 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	103	  	ARINC	  	Aeronautical Radio Incorporated
	104	  	ARINC	  	aeronautical radio Inc.
	105	  	ARINC	  	Aeronautical Radio Incorporated
	106	  	ARINC	  	Aeronautical Radio Inc.
	107	  	ARINC	  	Aeronautical Radio Inc.- Advance Research Projects Agency (USA)
	108	  	ARM	  	Aircraft Reporting Malfunction
	109	  	ARMS Form	  	ACARS Reported Maintenance System
	110	  	ARMS form	  	ACARS Reported Maintenance System
	111	  	ARPA	  	Advanced Research Projects Agency (USA)
	112	  	ARQ	  	Automatic Repeat Request
	113	  	ARTI	  	Arab Regional Telecommunications Institute
	114	  	ASA	  	airline service agreement
	115	  	ASA	  	American Standards Association
	116	  	ASBU	  	Arab States Broadcasting Union
	117	  	ASCIL	  	American Standard Code for Information Interchange
	118	  	ASCO	  	Arab Satellite Communications Organization
	119	  	ASEAN	  	Association of South East Asian Nations
	120	  	ASI	  	Italian Space Agency
	121	  	ASIN	  	Action of National Information Systems
	122	  	ASM	  	application specific module
	123	  	ASO	  	airline selectable options
	124	  	ASOT	  	airline selectable options tool
	125	  	ASP	  	attendant switch panel
	126	  	ASR	  	Automatic Send and Receive
	127	  	ASTM	  	American Society of Testing and Materials
	128	  	ASU	  	Acquisition and Synchronization Unit
	129	  	AT	  	Acceptance Test
	130	  	ATA	  	Air Transport Association
	131	  	ATA	  	Air Transport Association
	132	  	ATB	  	All Trucks Busy
	133	  	ATC	  	Air Traffic Control
	134	  	ATC	  	air traffic control
	135	  	ATC	  	Adaptive Transform Coding
	136	  	ATDA	  	Augmented Target Docking Adaptor
	137	  	ATG	  	Air to Ground
	138	  	ATME	  	Automatic Transmission Measuring Equipment
	139	  	ATN	  	Aeronautical Telecommunications Network
	140	  	ATN	  	aeronautical telecommunication network
	141	  	ATOS	  	Air Transport Oversight System
	142	  	ATP	  	alerting and transponder control panel
	143	  	ATS	  	air traffic services
	144	  	ATU	  	Arab Telecommunications Union
	145	  	AU	  	Astronomical Unit
	146	  	AVC-D	  	audio/video controller—digital
	147	  	AVD	  	Alternate Voice/Data
	148	  	AVOD	  	Audio and Video On Demand
	149	  	AZ	  	Azimuth
	150	  	B	  	Magnetic Field Strength
	151	  	B	  	Byte (8 bits)
	152	  	B/C	  	Business Class
	153	  	B/C	  	Business Class

  
 26 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	154	  	BAI	  	Balkonur Launch Complex (Russia)
	155	  	BAPTA	  	Bearing and Power Transfer Assembly
	156	  	BB	  	Baseband
	157	  	BBC	  	British Broadcasting Corporation
	158	  	BBC	  	Block check character
	159	  	BBTM	  	Beam-to-beam Traffic Matrix
	160	  	BBU	  	Baseband Unit
	161	  	BC	  	battery charger
	162	  	BCD	  	Binary Coded Decimal
	163	  	BCW	  	Burst Codewords
	164	  	BDE	  	Baseband Distribution Equipment
	165	  	BDF	  	Baseband Distribution Frame
	166	  	BDLC	  	Bisync Data Link Control
	167	  	BDU	  	Baseband Distribution Unit
	168	  	BEF	  	Band Elimination Filter
	169	  	BEGSS	  	Boeing ePlane Ground Support System
	170	  	BER CONT	  	Bit Error Rate Continuous
	171	  	BET	  	Boeing equivalent thrust
	172	  	BEX	  	Broadband Exchange
	173	  	BEZEK	  	The Israel Telecom Corporation Ltd.
	174	  	BFE	  	buyer-furnished equipment
	175	  	BFO	  	Beat Frequency Oscillator
	176	  	BFSK	  	Binary Frequency Shift Keying
	177	  	BIH	  	Bureau Internatioanle de l’heure (International Time Bureau)
	178	  	BINR	  	Basic Intrinsic Noise Ratio
	179	  	BIPM	  	Bureau International de Poldes et Meaures (International Bureau of Weights and Measures)
	180	  	BIT	  	Built In Test
	181	  	BIT	  	Built In Test
	182	  	BITE	  	built-in test equipment
	183	  	BLD	  	Binary Load Dump (Spade)
	184	  	BLK	  	Block
	185	  	B-MAC	  	Type B Multiplexed Analog Components
	186	  	BO	  	Backoff
	187	  	BOB	  	Buy-On-Board
	188	  	BOD	  	Beneficial Occupancy Date
	189	  	BOL	  	Beginning of Life
	190	  	BONAC	  	Broadcasting Organization of the Non-Aligned Countries
	191	  	BOS	  	Back Office System
	192	  	BP	  	Bandpass
	193	  	BPCU	  	bus power control units
	194	  	BPF	  	Bandpass Filter
	195	  	BPI	  	Bits Per Inch
	196	  	BPS OR BIT/S	  	Bit Per Second
	197	  	BPSK	  	Bi-Phrase Shift Keyed
	198	  	BSBD	  	Baseband
	199	  	BSC	  	Binary Synchronous Protocol
	200	  	BSFX	  	Burst Sync Failure (SPADE)
	201	  	BSI	  	British Standards Institution (UK)
	202	  	BSM	  	Baseband Switch Matrix
	203	  	BSS	  	Broadcasting Satellite Service
	204	  	BST	  	Block the Spade Terminal Command

  
 27 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	205	  	BSU	  	Baseband Switching Unit
	206	  	BT	  	British Telecom
	207	  	BTE	  	Bench Test Equipment
	208	  	BTI	  	British Telecommunications International (UK)
	209	  	BTR	  	Bit Time Recovery
	210	  	BTU	  	British thermal Unit
	211	  	BU	  	Baseband Unit
	212	  	BUC	  	Block Up Converter
	213	  	BUV	  	Backscatter Ultraviolet
	214	  	BVU	  	Brightness Value Unit
	215	  	BW	  	Bandwidth
	216	  	BWR	  	Bandwidth Radio
	217	  	C	  	Celsius; Centigrade, Coulomb
	218	  	C AND DH	  	Control and Data Handling
	219	  	C/I	  	Carrier-to-Interference Ratio
	220	  	C/I	  	Carrier/Interference Ratio
	221	  	C/N	  	Carrier -to-Noise Ratio
	222	  	C/N	  	Carrier/Noise Ratio
	223	  	C/NO	  	Carrier-to-Noise Density
	224	  	C/T	  	Carrier-to-Temperature Ratio
	225	  	C/T	  	Carrier/Noise Temperature Ratio
	226	  	CA	  	Captain
	227	  	CAH	  	cabin attendant handset
	228	  	CALEA	  	Commission on Accreditation for Law Enforcement Agencies
	229	  	CAN	  	controller area network
	230	  	CANTO	  	Caribbean Association of National Telecommunications Operators
	231	  	CAP	  	cabin attendant panel
	232	  	CAR	  	Channel Assignments Record
	233	  	CASSA	  	Coarse Analog Sum Sensor Assembly
	234	  	CATV	  	Community Antenna Television
	235	  	CBIC	  	circuit breaker indication and control
	236	  	CC	  	Common Carrier
	237	  	CCC	  	Customer Care Center
	238	  	CCD	  	cursor control device
	239	  	CCFK	  	Continuity Check Failute (SPADE)
	240	  	CCFL	  	Cold Cathode Fluorescent Lamp
	241	  	CCI	  	Comite Consultatif International (International Consultative Committee)
	242	  	CCIR	  	Comite Consultatif International de Radio (International Radio Consultative Committee) (ITU)
	243	  	CCIS	  	US/ATT, Common Channel Interoffice Signaling (USA)
	244	  	CCITT	  	Comite Consulatif International des Telephones et Telegraphes (International Telephone and Telegraph Consultive Committee (ITU)
	245	  	CCR	  	common computing resource
	246	  	CCS	  	common core system
	247	  	CCT	  	Cabin Control Terminal
	248	  	CCT	  	Cabin Control Terminal
	249	  	CCT	  	Continuity Check Transceiver
	250	  	CCTS	  	Coordinating Committee on Satellite Communications
	251	  	CD	  	Crystal Detector
	252	  	CDA	  	Command and Data Acquisition (Station)
	253	  	CDE	  	Control and Display Equipment
	254	  	CDF	  	Carrier Distribution Frame
	255	  	CDHP	  	Command and Data Handling Package

  
 28 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	256	  	CDL	  	Configuration Deviation List
	257	  	CDMA	  	Code Division Multiple Access
	258	  	CDN	  	common data network
	259	  	CDR	  	Critical Design Review
	260	  	CDR	  	Critical Design Review
	261	  	CDU	  	control display unit
	262	  	CEC	  	cabin equipment center
	263	  	CEE	  	Communaute Europeenne Economique (European Economic Community)
	264	  	CENTO	  	Central Treaty Organization
	265	  	CEPT	  	European Conference on Postal and Telecommunications Administrations
	266	  	CES	  	Coast Earth Station (Inamoratas)
	267	  	CETS	  	European Conference on Satellite Communications
	268	  	CETTEM	  	Center of Telecommunications for the Third World
	269	  	CFM	  	Companded FM
	270	  	CFR	  	Code of Federal Regulations
	271	  	CFR	  	Code of Federal Regulations
	272	  	CFRP	  	carbon fiber reinforced plastic
	273	  	CG	  	center of gravity
	274	  	CG/MOI	  	Center of Gravity/Moment of Inertia
	275	  	CGMS	  	Coordination of Geostationary Meteorological Satellites
	276	  	CGPM	  	General Conference of Weights and Measures
	277	  	CH	  	Channel
	278	  	CHU	  	Channel Unit (Spade)
	279	  	CIC	  	Common Interface Circuit
	280	  	CIC	  	Cover Integrated Cell
	281	  	CICT	  	Centre International de Control Technique (International Technical Control Center) (ITCC)
	282	  	CID	  	Cathode Imaging Detector
	283	  	CIS	  	crew information system
	284	  	CISPR	  	International Special Committee on Radio Interference
	285	  	CITE	  	Cargo Integrated Test Equipment
	286	  	CKR	  	Receive Bit Clock
	287	  	CKT	  	Circuit
	288	  	CKT	  	Transmit Bit Clock
	289	  	CL	  	cabin lighting
	290	  	CLI	  	Command-line interface
	291	  	CLK	  	Clock
	292	  	CLR	  	Clear
	293	  	C-MAC	  	Type C Multiplexed Analog Components
	294	  	CMBD	  	Joint Committee on Circuit Noise and Availability
	295	  	CMCF	  	central maintenance computing function
	296	  	CMCS	  	central maintenance computing system
	297	  	CMD	  	Command
	298	  	CME	  	Circuit Multiplication Equipment
	299	  	CMEA	  	Council on Mutual Economic Assistance
	300	  	CMI	  	Joint International Committee for Tests Relating to the Protection of Telecommunication Lines and Underground Ducts
	301	  	CMI	  	Crew Management Interface
	302	  	CMO	  	Certificate Management Office
	303	  	CMOS	  	Complementary Medal Oxide Semiconductor
	304	  	CMR	  	Cellular Mobile Radio
	305	  	CMS	  	central maintenance system
	306	  	CNES	  	Centre National d’Etudes des Spatiales (France)

  
 29 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	307	  	CNES	  	Center National d-Etudes Spatials (French NASA)
	308	  	CNET	  	Centre National d’Etudes des Telecommunications (France)
	309	  	CNR	  	Consiglio Nazionale Delle Ricerche (Italy)
	310	  	CNR	  	Carrier/Thermal Noise Ratio
	311	  	CNSS	  	Center for National Space Study
	312	  	CO	  	Circuit Order
	313	  	COAX	  	Coaxial Cable
	314	  	CODEC	  	Coder-Decoder
	315	  	CODEC	  	Coder-Decoder
	316	  	COM	  	Computer Output Microfilm Campanding Compression and Expansion
	317	  	CONG	  	Congestion Error Control
	318	  	CONUS	  	Continental United States (Coverage)
	319	  	CO-ORD	  	Coordination Channel
	320	  	COP	  	Communications Operations Plan
	321	  	CO-POL	  	Co-Polarization
	322	  	COPS	  	Command Operations
	323	  	CoS	  	Class of Service
	324	  	COSMOS	  	European Multinational Industrial Consortium
	325	  	COSPAR	  	Comite Mondial de la Rechereche Spatiale (World Committee on Space Research) (ICSU-UN)
	326	  	COSTED	  	Committee on Science and Technology in Developing Countries (ICSU-UN)
	327	  	COTS	  	Commercial Off The Shelf Solution
	328	  	COTS	  	Commercial Off The Shelf
	329	  	CP	  	Circular Polarization
	330	  	CPC	  	Committee for Programs and Coordination of ECOSOC
	331	  	CPCS	  	cabin pressure control system
	332	  	CPDLC	  	controller/pilot data link communication
	333	  	CPE	  	Customer Premises Equipment
	334	  	CPES	  	Customer Premises Earth Station
	335	  	CPFSK	  	Continuous Phase Frequency Shift Keying
	336	  	CPS	  	Cycles per Second
	337	  	CPSK	  	Coherent Phase Shift Keying
	338	  	CPU	  	Central Processing Unit
	339	  	CPU	  	Central Processing Unit
	340	  	CR	  	Carrier Recovery
	341	  	CR AND T	  	Command, Ranging, and Telemetry
	342	  	CRAN	  	Command Receive Antenna
	343	  	CRBW	  	Carson Rule Bandwidth
	344	  	CRC	  	Cyclic Redundancy Code
	345	  	CRD	  	Critical Review Design
	346	  	CRD	  	Customer Requirements Document
	347	  	CRES	  	corrosion resistant steel
	348	  	CRPL	  	Central Radio Propagation Laboratory
	349	  	CRT	  	Cathode Ray Tube
	350	  	CRTO	  	Centre Rigionali (Italy)
	351	  	CRTS	  	Cellular Radio Telephone Service
	352	  	CRYO	  	Cryogenic
	353	  	CSC	  	Common Signaling Channel Demodulator
	354	  	CSCE	  	Communications Subsystem Checkout Equipment
	355	  	CSCM	  	Common Signaling Channel Modem
	356	  	CSE	  	customer-selected equipment
	357	  	CSG	  	Guiana Space Center (Center Spatial de Guyuanne)

  
 30 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	358	  	CSM	  	Communications Systems Monitoring
	359	  	CSM	  	Commission for Synoptic Meteorology
	360	  	CSME	  	Communications Systems Monitoring Equipment
	361	  	CSOC	  	Consolidated Space Operations Center
	362	  	CSP	  	Content service provider
	363	  	CSS	  	Cabin Service System
	364	  	CSS	  	cabin services system
	365	  	CSSB	  	Companded Sigle-Sideband
	366	  	CSU	  	Constant Speed Unit
	367	  	CSU	  	Channel Service Unit
	368	  	CT	  	Transit Center
	369	  	CTB	  	Commonwealth Overseas Telecommunications Council
	370	  	CTE	  	Channel Translating Equipment
	371	  	CTNE	  	Compania Telephonica National de Espana
	372	  	CVR	  	cockpit voice recorder
	373	  	CW	  	Carrier Wave
	374	  	CW	  	Continuous Wave
	375	  	CWAP	  	Cabin Wireless Access Point
	376	  	CXR	  	Carrier
	377	  	D/C	  	Downconverter
	378	  	D2-MAC	  	Type D2 multiplexed analog components
	379	  	DA	  	Demand Assignment
	380	  	DAA	  	Data Access Arrangement
	381	  	DAB	  	Digital Audio Broadcasting
	382	  	DAIT	  	Demand Assigned International Terminal
	383	  	DAMA	  	Demand Assignment Multiple Access
	384	  	DARA	  	German Space Agency
	385	  	DASS	  	Demand Assignments Signaling and Switching Unit
	386	  	D-ATIS	  	digital automatic terminal information service
	387	  	DB	  	Decibel
	388	  	DB/K	  	Decibels Per Degree Kelvin
	389	  	DBH	  	Diameter at Breast Height
	390	  	DBM	  	Decibels relative to one Milliwatt
	391	  	DBMO	  	dBm referred to or measured at a point of zero
	392	  	DBS	  	Direct Broadcast Satellite
	393	  	DBS-SC-AMW/QM	  	Double Sideband-Suppressed Carrier-Amplitude Shift Keyed
	394	  	DBTR	  	Digital Bit Timing Recovery
	395	  	DBW	  	Decibels relative to one watt
	396	  	DC	  	direct current
	397	  	DC	  	Direct Current
	398	  	DC	  	Downconverter
	399	  	DCA	  	Defense Communications Agency
	400	  	DCE	  	Data Communications Equipment
	401	  	DCE	  	Despun Control Electronics
	402	  	DCP	  	Data Collection Platforms
	403	  	DCPM	  	Differential Pulse Code Modulation
	404	  	DCPSK	  	Differentially Coherent Phase Shift Keying
	405	  	DCRT	  	Data Collection Receive Terminal
	406	  	DCS	  	Direct Couple System; Data Collection System
	407	  	DCU	  	Display and Control Unit
	408	  	DD/C	  	Dual Downconverter

  
 31 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	409	  	DDI	  	Direct Digital Interface
	410	  	DDM	  	Data Distribution Manager
	411	  	DDS	  	Digital Data System
	412	  	DDS	  	Dataphone Digital Service
	413	  	DEC	  	Declination
	414	  	DEMOD	  	Demodulator
	415	  	DEMUX	  	Demultiplexer
	416	  	DES	  	Digital Encryption Standard
	417	  	DET	  	Detector
	418	  	DEV	  	Deviation
	419	  	DGT	  	Directorate General of Telecommunications (France)
	420	  	DHCP	  	Dynamic Host Configuration Protocol
	421	  	DIOS	  	Digital In-Band Open-Loop Synchronization
	422	  	DITEC	  	Digital Television Communication System
	423	  	DL or D/L	  	Downlink
	424	  	DLF	  	Direct Through-Connection Filter
	425	  	DLR	  	German Aerospace Research Establishment
	426	  	DM	  	Delta Modulation
	427	  	DM/PSK	  	Delta Modulation/Phase Shift Keyed
	428	  	DMA	  	Direct Memory Access
	429	  	D-MAC	  	Type D multiplexed analog components
	430	  	DME	  	distance measuring equipment
	431	  	DNI	  	Digital Non-Interpolated
	432	  	DNS	  	Domain Name System
	433	  	DOD	  	Department of Defense (USA)
	434	  	DOMSAT	  	Domestic Satellite System
	435	  	DOT	  	Department of Transportation
	436	  	DPA	  	Destructive Physical Analysis
	437	  	DPSK	  	Differential Phase Shifting Keyed
	438	  	DPU	  	Data Processing Unit
	439	  	DQPSK	  	Differential Quadrature PSK
	440	  	DR	  	Disaster Recovery
	441	  	DR	  	Dynamite Range
	442	  	DRT	  	Data Recording Terminal
	443	  	DS1, DS2, ETC.	  	Digital Service Hierarchy
	444	  	DSB	  	Double Sideband
	445	  	DSB-SC-AM	  	Double Sideband-Suppressed Carrier-Amplitude Modulation
	446	  	DSB-SC-AM W/QM	  	Double Sideband-Suppressed Carrier-Amplitude with Quadrature Multiplexing
	447	  	DSB-SC-ASK	  	Double Sideband-Suppressed Carrier-Shift Keyed
	448	  	DSI	  	Digital Speech Interpolation
	449	  	DSIF	  	Deep Space Instrumentation Facility
	450	  	DSIR	  	Department of Scientific and Industrial Research (UK)
	451	  	DSN	  	Deep Space Network
	452	  	DSNG	  	Digital Satellite Newsgathering
	453	  	DST	  	Direct Sounding Transmission
	454	  	DTE	  	Data Terminating Equipment
	455	  	DTH	  	Direct-to-home Broadcast
	456	  	DTI	  	Data Transfer Interface
	457	  	DTMF	  	Dual Tone Multi-Frequency
	458	  	DTS	  	data transfer services
	459	  	DU	  	Display Unit

  
 32 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	460	  	DU	  	display unit
	461	  	DUS	  	Data Utilization Stations
	462	  	DVI	  	Digital Visual Interface
	463	  	DVT	  	Design Verification Test
	464	  	DX	  	Duplex
	465	  	E/E	  	electric/electronic
	466	  	E1, E2, ETC	  	European Digitized Telephone Hierarchy
	467	  	EAFR	  	enhanced airborne flight recorders
	468	  	EAGE	  	Electrical Aerospace Ground Equipment
	469	  	EAP	  	Extensible Authentication Protocol
	470	  	EASA	  	European Aviation Safety Agency
	471	  	EB/NO	  	Energy-per-bit to Noise-Density Ratio
	472	  	EBCDIC	  	Extended Binary Coded Decimal Interchange Code
	473	  	EBR	  	Electronic Beam Record
	474	  	EBU	  	European Broadcasting Union
	475	  	ECC	  	Eccentricity
	476	  	ECE	  	Economic Commission Manufactures Association
	477	  	ECH	  	Earth Converge Horn
	478	  	ECL	  	electronic checklist
	479	  	ECM	  	engine condition monitoring
	480	  	ECMA	  	European Computer Manufactures Association
	481	  	ECOM	  	Electronic Computer-Originated Mail
	482	  	ECS	  	environmental control system
	483	  	ECS	  	European Communications Satellite System (Eutelsat)
	484	  	ECWA	  	Economic Commission for Western Asia
	485	  	EDA	  	Electronic Despun Antenna
	486	  	EDP	  	engine-driven pump
	487	  	EDP	  	Electronic Data Processing
	488	  	EDPS	  	Experiment Data and Power System
	489	  	EDTV	  	Enhanced Definition Television
	490	  	EEA	  	Electrostatic Energy
	491	  	EFB	  	Electronic Flight Bag
	492	  	EFB	  	electronic flight bag
	493	  	EFI	  	Error-Free Intervals
	494	  	EFT	  	Electronic Fund Transfer
	495	  	EFTA	  	European Free Trade Association
	496	  	EHF	  	Extremely High Frequency (Miriametric waves)
	497	  	EHT	  	Electrothermal Hydrazine Thrusters
	498	  	EICAS	  	engine indication and crew alerting system
	499	  	EIRP	  	Effective Isotropically Radiated Power
	500	  	EISCAT	  	European Institute Scatter Facility
	501	  	EL	  	Elevation
	502	  	ELB	  	Electronic Log Book
	503	  	ELF	  	Extremely Low Frequency
	504	  	ELPT	  	e-Logbook Project Team (ATA)
	505	  	ELT	  	emergency locator transmitter
	506	  	ELT	  	Emergency Locating Transmitters
	507	  	ELU	  	Existing Carrier Line-Up
	508	  	ELV	  	Expanded Launch Vehicles
	509	  	EM	  	Engineering Model
	510	  	EMA	  	electro-mechanical actuators

  
 33 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	511	  	EMF	  	Electromotive Force
	512	  	EMI	  	Electro Magnetic Interference
	513	  	e-MLB	  	Electronic Maintenance Log Book
	514	  	EMP	  	electric motor pump
	515	  	EMS	  	Electronic Message Service
	516	  	EOC	  	End of Coverage
	517	  	EOL	  	End of Life
	518	  	EOS	  	Earth Observation Satellite
	519	  	EOW	  	Engineering Order Wire
	520	  	EP	  	external power
	521	  	EPC	  	Electronic Power Conditioner
	522	  	EPDS	  	Experiment Power and Data Systems
	523	  	EPIRB	  	Emergency Position Indicating Radio Beacon
	524	  	EPTA	  	Expanded Program of Technical Assistance (UN)
	525	  	EQ	  	Energy per Unit Charge
	526	  	ER AND S	  	Exploratory Research and Studies
	527	  	ERP	  	Enterprise Resource Planning
	528	  	ERS	  	earth reference system
	529	  	ES	  	Echo Suppressor
	530	  	ES	  	Earth Station
	531	  	ESA	  	European Space Agency
	532	  	ESC	  	European Space Conference
	533	  	ESC	  	Engineering Service Circuit
	534	  	ESE	  	Engineering Specification Equipment
	535	  	ESE	  	Engineering Specification Equipment
	536	  	ESOC	  	European Space Operations Center
	537	  	ESRANGE	  	European Space Sounding Rocket Landing Range (ESA)
	538	  	ESTEC	  	European Space Research and Technology Center
	539	  	ESTL	  	European Space Tribology Centre (UK Atomic Energy Authority)
	540	  	ESU-G	  	Ethernet switch unit—gigabit
	541	  	ETOPS	  	Extended Twin Operations
	542	  	ETOPS	  	extended-operations
	543	  	ETR	  	Eastern Test Range (NASA’s Cape Canaveral, USA)
	544	  	ETS	  	Engineering Test Satellite
	545	  	ETSI	  	European Telecommunications Standards Institute
	546	  	ETT	  	Electrothermal Thruster
	547	  	EURONET	  	European Public Network (Data)
	548	  	EUROSPACE	  	European industry space study group
	549	  	EUTESLAT	  	European Telecommunications Satellite Organization
	550	  	EUV	  	Extreme Ultraviolet
	551	  	EV	  	Electron Volt
	552	  	EVA	  	Extravehicular Activity
	553	  	EVDO	  	Cellular Data Network Standard
	554	  	EWIS	  	Electrical Wiring Interconnection System
	555	  	EWIS	  	Electrical Wiring Interconnection System
	556	  	F/C	  	First Class
	557	  	FAA	  	Federal Aviation Administration
	558	  	FACS	  	Flight Attendant Control Station
	559	  	FADEC	  	full-authority digital engine-control
	560	  	FAI	  	First Article Inspection
	561	  	FAI	  	First Article Inspection

  
 34 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	562	  	FANS	  	future air navigation system
	563	  	FAR	  	Federal Aviation Regulations
	564	  	FAR	  	Federal Aviation Regulations
	565	  	FBW	  	fly-by-wire
	566	  	FC	  	Sampling Frequency
	567	  	FCAC	  	forward cargo air-conditioning
	568	  	FCC	  	Federal Communications Commission (USA)
	569	  	FCE	  	flight control electronics
	570	  	FCF	  	Functional Check Flight
	571	  	FCM	  	flight control modules
	572	  	FD	  	flight deck
	573	  	FD	  	Focal Length to Diameter Ratio
	574	  	FDA	  	Food and Drug Administration
	575	  	FDEVSS	  	flight deck entry video surveillance system
	576	  	FDFM	  	Frequency Division/Frequency Modulation
	577	  	FDM	  	Frequency Division Multiplex
	578	  	FDM/CFM	  	Frequency Division Multiplex/Companded FM
	579	  	FDM/FM	  	Frequency Division Multipled/Frequency Modulated
	580	  	FDMA	  	Frequency Division Multiple Access
	581	  	FDR	  	Final Design Review
	582	  	FDSS	  	Fine Digital Sun Sensor
	583	  	FDSSA	  	Fine Digital Sun Sensor Assembly
	584	  	FDX	  	Full Duplex
	585	  	FEC	  	Forward Error Correction
	586	  	FET	  	Field Effect Transistor
	587	  	FF	  	Fast Forward
	588	  	FFP	  	Fixed Fee Procurement
	589	  	FFT	  	Fast Fourier Transform
	590	  	FIS	  	flight information services
	591	  	FLTR	  	Filter
	592	  	FLTSATCOM	  	US Navy Communications System (USA)
	593	  	FLU	  	Full Line-Up
	594	  	FM	  	Frequency Modulation
	595	  	FMC	  	Flight Management Computer
	596	  	FMCF	  	flight management computing function
	597	  	FMCS	  	flight management computing system
	598	  	FMEA	  	Failure Modes and Effects Analysis
	599	  	FMF	  	flight management function
	600	  	FMFB	  	Frequency Modulation Feedback
	601	  	FMR	  	Field Maintenance Record
	602	  	FMS	  	Flight Management System
	603	  	FMS	  	flight management system
	604	  	FMWA	  	Fixed Momentum Wheel Assembly
	605	  	FO	  	First Officer
	606	  	FOQA	  	Flight Operational Qualtiy Assurance
	607	  	FOS	  	Follow-On Satellites
	608	  	FP	  	Full Period
	609	  	FPA	  	Final Power
	610	  	FQIS	  	fuel quantity indicating system
	611	  	FRC	  	Federal Radio Commission
	612	  	FSB	  	Flight Standardization Board

  
 35 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	613	  	FSB	  	Front-Side Bus
	614	  	FSB	  	fasten seat belt
	615	  	FSK	  	Frequency-Shift Keyed
	616	  	FSM	  	flight server module
	617	  	FSS	  	Fixed Satellite Service
	618	  	FT	  	Full Time
	619	  	FTD	  	Flight Training Device
	620	  	FTE	  	fixed trailing edge
	621	  	FTP	  	File Transfer Protocol
	622	  	G	  	Gain/Gravity
	623	  	G	  	Giga (1,000,000,000)
	624	  	G/T	  	Gain-to-Noise Temperature Ratio
	625	  	GAAS	  	Gallium Arsenide
	626	  	GAASFET	  	Gallium Arsenide Field Effect Transistor
	627	  	GAC	  	Global Area Coverage
	628	  	GAGR	  	Group Automatic Gain Regulator
	629	  	galley	  	cooling unit
	630	  	GARP	  	Global Atmospheric Research Program
	631	  	GARS	  	Geological Applications for Remote Sensing
	632	  	GATT	  	General Agreement on Tariffs and Trade
	633	  	GB	  	Gigabyte
	634	  	GBAS	  	ground-based augmentation system
	635	  	GBST	  	ground-based software tool
	636	  	GC	  	Gigacycles
	637	  	GCE	  	Ground Control Equipment
	638	  	GCS	  	Ground Control System
	639	  	GCU	  	generator control unit
	640	  	GDF	  	Group Distribution Frame
	641	  	GDPS	  	Global Data Processing System
	642	  	GEMS	  	Global Environment Monitoring System (UN)
	643	  	GEO	  	Geostationary Equatorial Orbit
	644	  	GEO-IRS	  	Geostationary-Infrared Sensor
	645	  	GG	  	Graphic generators
	646	  	GHA	  	Greenwich Hour Angle
	647	  	GHZ	  	Gigahertz
	648	  	GIP	  	Group Interface Processor
	649	  	GLS	  	GPS landing system
	650	  	GMDSS	  	Global Maritime Distress and Safety System
	651	  	GME	  	Group Modulating Equipment
	652	  	GMT	  	Greenwich Mean Time
	653	  	GND	  	Ground
	654	  	GPM	  	General Procedures Manual
	655	  	GPMs	  	general processing modules
	656	  	GPRS	  	General packet radio service
	657	  	GPS	  	Global Positioning System
	658	  	GPWS	  	ground proximity warning system
	659	  	GRD	  	Graphics Design Review
	660	  	GRD	  	Ground Resolved Distance
	661	  	GRID	  	Global Resource Information Database
	662	  	GRP	  	Group Reference Point
	663	  	GSFC	  	Goddard Space Fight Center (USA)

  
 36 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	664	  	GSM	  	Global System for Mobile Communications
	665	  	GSO	  	Geosynchronous Earth Orbit
	666	  	GSS	  	Ground Support System
	667	  	GSSI	  	Ground Support System Infrastructure
	668	  	GTE	  	Group Translating Equipment
	669	  	GTS	  	Global Telecommunications System
	670	  	GUI	  	Graphical User Interface
	671	  	HAT	  	height above threshold
	672	  	HCE	  	Heater Control Electronics
	673	  	HDD	  	head-down display
	674	  	HDLC	  	High-Level Data Link Control
	675	  	HDMI	  	High Definition Modular Input
	676	  	HDTV	  	High Definition Television
	677	  	HDX	  	Half Duplex
	678	  	HE	  	Heat Exchanger
	679	  	HEAO	  	High-Energy Astronomy Observatory
	680	  	HEOS	  	Highly Eccentric Orbit Satellite
	681	  	HEPA	  	high-efficiency particulate air
	682	  	HF	  	high frequency
	683	  	HF	  	High Frequency (3,000-30,000 kHz)
	684	  	HLF	  	high lift function
	685	  	HLLV	  	Heavy Lift Launch Vehicle
	686	  	HM	  	Hybrid Modulation
	687	  	HP	  	Horsepower
	688	  	HPA	  	High Power
	689	  	HPF	  	High Pass Filter
	690	  	HPM	  	Hybrid Phase Modulation
	691	  	HTML	  	HyperText Mark-up Language
	692	  	HU	  	High Usage Circuit
	693	  	HUD	  	head-up display
	694	  	HVCS	  	Half Voice Circuites
	695	  	HYPACE	  	Hybrid Programmable Attitude Control Electronics
	696	  	HZ	  	Hertz
	697	  	HZ	  	Hertz
	698	  	HZ	  	Hertz (Cycles per Second)
	699	  	IA2, IA5, ETC.	  	International Alphabet Number 2, Number 5 etc.
	700	  	IAF	  	International Astronautical Federation
	701	  	IAGA	  	International Association of Geomagnetism & Astronomy
	702	  	IAM	  	International Address Message
	703	  	IAMAP	  	International Association of Meteorology and Atmospheric Physics
	704	  	IAN	  	integrated approach navigation
	705	  	IAS	  	indicated airspeed
	706	  	IATA	  	International Air Transport Association
	707	  	IBC	  	Independent Broadcasting Commission
	708	  	IBI	  	Intergovernmental Bureau for Infomatics
	709	  	IBTO	  	International Broadcasting & Television Organization
	710	  	IC	  	Integrated Circuit
	711	  	ICAO	  	International Civil Aviation Organization
	712	  	ICAO	  	International Civil Aviation Organization
	713	  	ICAO	  	International Civil Aviation Organization
	714	  	ICC	  	International Chamber of Commerce

  
 37 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	715	  	ICMT	  	interactive cabin management terminal
	716	  	ICN	  	Idle Channel Noise
	717	  	ICO	  	Interior Color Offering
	718	  	ICRP	  	International Commission Radiological Protection
	719	  	ICS	  	integrated cooling system
	720	  	ICSC	  	Interim Communications Satellite Committee
	721	  	ICSU	  	International Council of Scientific Unions
	722	  	IDA	  	International Development Association
	723	  	IDCC	  	International Data Coordinating Centers
	724	  	IDE	  	Integrated Development Environment
	725	  	IDE	  	Integrated Development Environment.
	726	  	IDF	  	Intermediate Distribution Frame
	727	  	IDR	  	Intermediate Data Rate
	728	  	IE	  	Index Error
	729	  	IEE	  	Institute of Electrical Engineers (UK)
	730	  	IEEE	  	Institute of Electrical and Electronics Engineers
	731	  	IERE	  	Institution of Electronics and Radio Engineers
	732	  	IESS	  	Intelsat Earth Station Standard
	733	  	IETF	  	Internet Engineering Task Force
	734	  	IF	  	Intermediate Frequency
	735	  	IFCS	  	integrated flight control system
	736	  	IFE	  	In-Flight Entertainment System
	737	  	IFE	  	InFlight Entertainment
	738	  	IFEC	  	In-Flight Entertainment and Connectivity
	739	  	IFEE	  	Institute of Electrical and Electronics Engineers
	740	  	IFL	  	Inter-Facility Link
	741	  	IFRB	  	International Frequency Registration Board (ITU)
	742	  	IFTC	  	International Film and Television Council
	743	  	IGMP	  	Internet Group Management Protocol
	744	  	IISL	  	International Institute of Space Law
	745	  	ILD	  	Injection Laser Diode
	746	  	ILS	  	instrument landing system
	747	  	IM	  	Intermodulation
	748	  	IMPD	  	Impedance
	749	  	INC	  	Inclination
	750	  	INMARSAT	  	International Maritime Satellite Organization
	751	  	INR	  	integrated navigation radios
	752	  	INTELNET	  	Data Distribution and Gathering Network
	753	  	INTELSAT	  	International Telecommunications Satellite Organization
	754	  	INTERCOSMOS	  	Council on International Cooperation in the Study and Utilization of Outer Space
	755	  	INTERSPUTNIK	  	International Space Telecommunications Organization (Russia)
	756	  	IOB	  	Inter-Organization Board for Information Systems and Related Activities
	757	  	IOCTF- IOC TDMA	  	Facility
	758	  	IOR	  	Indian Ocean Region
	759	  	IOT	  	In-Orbit Test Antenna
	760	  	IPA	  	Intermediate Power Amplifier
	761	  	IPDC	  	International Program for Development of Communications
	762	  	IPS	  	Instrument Pointing System
	763	  	IPTS	  	International Press Telecommunications Council
	[***]	  		  	
	765	  	IPU	  	Information Processing Ability

  
 38 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	766	  	IR	  	Power Loss from Resistive Dissipation
	767	  	IR	  	Infrared
	768	  	IRD	  	Interactive Review Design
	769	  	IRD	  	Integrated Receiver-Decoder
	770	  	IRE	  	Institute of Radio Engineers
	771	  	IRU	  	Inertial reference system
	772	  	IRU	  	Indefeasible Right of Use
	773	  	ISB	  	Independent Sideband
	774	  	ISC	  	Interdisciplinary Scientific Commission (COSPAR)
	775	  	ISCC	  	International Service Coordinating Center
	776	  	ISD	  	International Subscriber Dialing
	777	  	ISDN	  	Integrated Services Digital Networks
	778	  	ISFD	  	integrated standby flight display
	779	  	ISL	  	Intersatellite Link
	780	  	ISMC	  	International Switching Maintenance Center
	781	  	ISO	  	International Organization of Standardization
	782	  	ISP	  	Specific Impulse
	783	  	ISPRS	  	International Society for Photogrammetry and Remote Sensing
	784	  	ISS	  	integrated surveillance system
	785	  	ISS	  	Interrupt Safety Systems
	786	  	ISSPUs	  	integrated surveillance system processor units
	787	  	ISTC	  	Integrated System Test
	788	  	ITC	  	International Television Center
	789	  	ITC	  	Inter-American Telecommunications Network
	790	  	ITC	  	International Teletraffic Congress
	791	  	ITC	  	International Institute for Aerial Survey and Earth Sciences (Netherlands)
	792	  	ITCM	  	Internal Technical Coordination Meeting
	793	  	ITCM	  	Initial Technical Coordination Meeting
	794	  	ITFC	  	Instructional Television Service (USA)
	795	  	ITMC	  	International Transmission Maintenance Centers
	796	  	ITS	  	Institute of Telecommunications Sciences (USA)
	797	  	ITU	  	International Telecommunications Union
	798	  	IUCAF	  	Inter-Union Commission of Allocation of Frequencies for Radio
	799	  	IUGG	  	International Union of Geodesy and Geophysics
	800	  	IUS	  	Interim Upper Stage
	801	  	IXC	  	Interchange Channel
	802	  	JAA	  	Joint Aviations Authority
	803	  	JAR OPS	  	Joint Aviation Requirement Operation Procedure Standard
	804	  	JCAB	  	Japan Civil Aviation Bureau
	805	  	JFET	  	Junction Field Effect Transistor
	806	  	JSC	  	Johnson Space Center (USA)
	807	  	K	  	Kelvin, a scale of (noise) temperature based on Celsius scale
	808	  	K	  	Boltzmann’s Constant
	809	  	KAG	  	Kagoshima Space Center (Japan)
	810	  	KB	  	Kilobyte
	811	  	KB/S or K BIT/S	  	Kilobits per Second
	812	  	KEV	  	Kiloelectron Volt
	813	  	KHZ	  	Kilohertz
	814	  	KP	  	Start of Pulsing
	815	  	KSC	  	Kennedy Space Center (USA)
	816	  	kVA	  	kilovolt ampere

  
 39 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	817	  	KW	  	Kilowatt
	818	  	LAC	  	Local Area Coverage
	819	  	LAMAR	  	Large area Modular Array of Reflectors
	820	  	LAMMR	  	Large Antenna Multifrequency MW Radiometer
	821	  	LAN	  	Local Area Network
	822	  	LAN	  	Local Area Network
	823	  	LAN	  	Local Area Network
	824	  	LAT	  	Latitude
	825	  	LATA	  	Local Access and Transport Area
	826	  	L2C	  	Layer 2 control
	827	  	LC	  	Conductance and Capacitance
	828	  	LCC	  	Launch Control Center
	829	  	LCD	  	liquid crystal display
	830	  	LCT	  	Laboratoire Central des Telecommunications (Central Telecommunications Laboratories) France
	831	  	LDAP	  	Light Weight Directory Access Protocol
	832	  	LDM	  	Linear-Delta Modulation
	833	  	LDTS	  	Low Density Telephony Service
	834	  	LEASAT	  	US Military Satellite Network (USA)
	835	  	LEC	  	Lockheed Electronic Company (USA)
	836	  	LED	  	Light-Emitting Diode
	837	  	LED	  	light-emitting diode
	838	  	LED	  	Light Emitting Diode
	839	  	LEO	  	Low Earth Orbit
	840	  	LF	  	Line-Feed
	841	  	LFA	  	Local Hour Angle
	842	  	LGP	  	local galley panel
	843	  	LHCP	  	Left-Hand Circular Polarization
	844	  	LMA	  	Limited Motion Antenna
	845	  	LMP	  	Lower Minimum Program
	846	  	LMSS	  	Land Mobile Satellite Service
	847	  	LMT	  	Local Mean Time
	848	  	LNA	  	Low Noise Amplifier
	849	  	LNB	  	Low-Noise Block Converter
	850	  	LNC	  	Low-Noise Converter
	851	  	LNR	  	Low-Noise Receiver
	852	  	LO	  	Local Oscillator
	853	  	LON	  	Longitude
	854	  	LOPA	  	Layout of Passenger Accommodations
	855	  	LOR	  	Loran
	856	  	LOS	  	Loss of Signal
	857	  	LOX	  	Liquid Oxygen
	858	  	LPC	  	Linear Predictive Coding
	859	  	LPF	  	Low Pass Filter
	860	  	LPS	  	Launch Process System
	861	  	LRE	  	Low Rate Encoding
	862	  	LRM	  	line replaceable module
	863	  	LRRA	  	low range radio altimeter
	864	  	LRU	  	Line Replaceable Unit
	865	  	LS	  	Link Switch
	866	  	LSAP	  	Loadable Software Airplane Part
	867	  	LSAPL	  	Loadable Software Airplane Part Librarian

  
 40 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	868	  	LSE	  	Line Signaling Equipment
	869	  	LSI	  	Large Scale Integration
	870	  	LSM	  	Line Switch Marker
	871	  	LSO	  	Line Signaling Oscillator
	872	  	LSS	  	line support services
	873	  	LTE	  	Long Term Evolution
	874	  	LTOM	  	Less than one minute
	875	  	LTOS	  	Less than one second
	876	  	LVDS	  	Low Voltage Differential Signal
	877	  	M	  	Mega-Million
	878	  	M&E	  	American Airlines Maintenance & Engineering
	879	  	MAC	  	Multiplexed Analog Components
	880	  	MAN	  	Metropolitan Area Network
	881	  	MAP	  	Middle Atmosphere Component
	882	  	MARISAT	  	Maritime Satellite System (USA/Inmarsat)
	883	  	MASER	  	Microwave Amplification by Simulated Emission of Radiation
	884	  	MB	  	Megabyte
	885	  	MB/S	  	MBPS or M BIT/S—Megabits per second
	886	  	MBA	  	Multiple Beam Antenna
	887	  	MBTA	  	Multiple Tours Antenna
	888	  	MC	  	Main Cabin
	889	  	MC	  	monitor and control
	890	  	MC	  	Maintenance Center
	891	  	MCC	  	Master Control Console
	892	  	MCE	  	Main Cabin Extra
	893	  	MCF	  	monitor and control function
	894	  	MCLF	  	Multichannel Loading Factor
	895	  	MCP	  	mode control panel
	896	  	MCS	  	Maritime Communications System
	897	  	MCU	  	Monitor and Control Unit
	898	  	MCW	  	Modulated Continuous Wave
	899	  	MDA	  	Mechanically Despun Antenna
	900	  	MDF	  	Main Distribution Frame
	901	  	MDFD	  	Multi-Destination Full Duplex
	902	  	MDHD	  	Multi-Destination Half Duplex
	903	  	MDS	  	Multipoint Distribution Service
	904	  	MDS	  	Minimum Discemible Signal
	905	  	MDTA	  	Modulator-Demodulator-Translator Assemble
	906	  	MDUS	  	Medium Data Utilization Station (Australia)
	907	  	MECO	  	Main Engine Cut-Off
	908	  	MEGA	  	Million
	909	  	MEL	  	Minimum Equipment List
	910	  	MEL	  	minimum equipment list
	911	  	MELCO	  	Mitsubishi Electric Corporation (Japan)
	912	  	MERS	  	Most Economical Routing Scheme
	913	  	MET	  	Mission Elapsed Time
	914	  	MEW	  	manufacturer’s empty weight
	915	  	MF	  	Multifrequency
	916	  	MF	  	Medium Frequency
	917	  	MFD	  	multifunction display
	918	  	MFR	  	Multifrequency Register

  
 41 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	919	  	MFS	  	Multifrequency Sender
	920	  	MFTDMA	  	Multiple Frequency Time Division Multiple Access
	921	  	MG	  	Motor Generator
	922	  	MGC	  	Multigroup Controller
	923	  	MHZ	  	Megahertz
	924	  	MIC	  	Maintenance Item Control
	925	  	MIFR	  	Master International Frequency Register
	926	  	MIP	  	Multigroup Interference Processor
	927	  	MLW	  	maximum landing weight
	928	  	MM	  	Maintenance Manual
	929	  	MMDS	  	Microwave Multipoint Distribution System
	930	  	MMEL	  	master minimum equipment list
	931	  	MMIC	  	Monolithic Microwave Integrated Circuit
	932	  	MMO	  	maximum operating speed (Mach number)
	933	  	MMS	  	Multimission Modular Spacecraft
	934	  	MMSS	  	Maritime Mobile Satellite Service
	935	  	MMV	  	Multimission Modular Vehicle
	936	  	MOC	  	Maintenance Operations Center
	937	  	MOD	  	Modulator
	938	  	MOI	  	Moments of Inertia
	939	  	MOL	  	Mole (Amount of Substance)
	940	  	MON	  	Monitoring Station
	941	  	MoR	  	Merchant of Record
	942	  	MOS	  	Metal-Oxide Semiconductor
	943	  	MOS	  	Mean Opinion Score
	944	  	MPAA	  	Motion Picture Association of America
	945	  	MPEG	  	Motion Picture Experts Group
	946	  	MPLS	  	Multiple Protocol Label Switching
	947	  	MS	  	Meeting of Signatories (Intelsat)
	948	  	MS	  	Millisecond
	949	  	MSC	  	Management Services Contract(or)
	950	  	MSD	  	Most Significant Digit
	951	  	MSK	  	Minimum Shift Keying
	952	  	MSM	  	Microwave Switch Matrix
	953	  	MSS	  	Multi-Spectral Scanner
	954	  	MSSF	  	Mate Scanner Stop Failure
	955	  	MSU	  	Microwave Sounding Unit
	956	  	MTBF	  	Mean Time Between Failures
	957	  	MTBF	  	Mean Time Between Failure
	958	  	MTBF	  	Mean Time Before/Between Failures
	959	  	MTOW	  	maximum takeoff weight
	960	  	MTTF	  	Mean Time to Failure
	961	  	MTTR	  	Mean Time to Repair
	962	  	MTU	  	Magnetic Tape Unit
	963	  	MTW	  	maximum taxi weight
	964	  	MU	  	Multi-Destination Unidirectional
	965	  	MUF	  	Maximum Usable Frequency
	966	  	MUX	  	Multiplex
	967	  	MW	  	Microwave
	968	  	MZFW	  	maximum zero fuel weight
	969	  	N	  	Nano (one-billionth)

  
 42 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	970	  	NASA	  	National Aeronautics and Space Administration (USA)
	971	  	NASC	  	National Aeronomics and Space Council (USA)
	972	  	NASCOM	  	NASA Communications Network (USA)
	973	  	NASDA	  	National Space Development Agency (Japan)
	974	  	NAT/TFG	  	North Atlantic Traffic Forecasting Group
	975	  	NB	  	Narrow Band
	976	  	NC	  	No Charge
	977	  	NCC	  	Network Control Center
	978	  	NCR	  	National Research Council (Canada)
	979	  	ND	  	navigation display
	980	  	NDT	  	Non-Destructive Testing
	981	  	NDT	  	Non Destructive Testing
	982	  	NEF	  	Noise Exposure Forecast
	983	  	NEXRAD	  	NEXt-Generation RADar
	984	  	NF	  	Noise Figure
	985	  	NGS	  	nitrogen generating system
	986	  	NHK	  	Japan Broadcasting Corporation (Japan)
	987	  	NIC	  	Nearly Instantaneous Companding
	988	  	NICD	  	Nickel-cadmium (battery)
	989	  	NIH	  	Nickel Hydrogen (battery)
	990	  	NITS	  	Luminance / Measurement of light in candelas per meter square
	991	  	NOC	  	Network Operations Center
	992	  	NOI	  	Notice of Inquire (FCC)
	993	  	NORAD	  	North American Aerospace Defense Command
	994	  	NORAD	  	North American Air Defense Command (USA)
	995	  	NOTAM	  	Notice To AirMen
	996	  	NPL	  	National Physical Laboratory (UK)
	997	  	NPR	  	Noise Power Ratio
	998	  	NPS	  	navigation performance scales
	999	  	NRL	  	Naval Research Laboratory (USA)
	1000	  	NRMS	  	Network Reference & Monitor Station
	1001	  	NRSC	  	National Remote Sensing Center (PRC, UK)
	1002	  	NRZ	  	Non Return-to-Zero
	1003	  	NS	  	Nanosecond
	1004	  	NTC	  	Network Transmission Committee (VITEAC)
	1005	  	NTIA	  	National Telecommunications Information Administrations (USA)
	1006	  	NTSC	  	Never The Same Color
	1007	  	NTSC	  	National Television System Committee (USA) (Committee of representatives of the television industry in the U.S. on whose findings and recommendations television standards are established.
	1008	  	NTSC	  	System of color television based on the recommendation of the NTSC using 525 lines and 60 fields with a video bandwidth of 4.2 MHz (US, Canada, Japan)
	1009	  	NTT	  	Nippon Telegraph & Telephone Public Corporation (Japan)
	1010	  	NWAP	  	802.11N Wireless Access Point
	1011	  	NWS	  	nose wheel steering
	1012	  	O AND M	  	Operation and Maintenance
	1013	  	OACI	  	Organization de Aviacion Civil International (International Civil Aviation Organization (ICAO)
	1014	  	OAO	  	Orbiting Astronomical Observatory
	1015	  	OAS	  	Orbit Adjust Subsystem
	1016	  	OBE	  	Out-of-Band Emission
	1017	  	OBN	  	Out-of-Band Noise
	1018	  	OCC	  	Operation Control Center

  
 43 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	1019	  	OCMF	  	onboard configuration management function
	1020	  	ODA	  	Organization Designation Authorization
	1021	  	ODA	  	Organization Designation Authorization
	1022	  	ODLF	  	onboard data load function
	1023	  	OEM	  	Original Equipment Manufacturer
	1024	  	OEM	  	Original Equipment Manufacturer
	1025	  	OEW	  	operating empty weight
	1026	  	OFHC	  	Oxygen-Free High Conductivity Copper
	1027	  	OFT	  	Orbital Flight Test
	1028	  	OGO	  	Orbiting Geophysical Observatory
	1029	  	OHMF	  	onboard health management function
	1030	  	OIRT	  	International Radio & Television Organization
	1031	  	OMS	  	Orbital Maneuvering System
	1032	  	OMT	  	Orthomode Transducer
	1033	  	ONERA	  	Office Nationale d’Etudes et de Recherches Aerospatiales (National Bureau for Aerospace Studies and Research) (France)
	1034	  	OPC	  	operational program configuration
	1035	  	OPSK	  	Octal Phase Shift Keying
	1036	  	OPT	  	onboard performance tool
	1037	  	ORBIS	  	Orbiting Radio Beacon Ionospheric Satellite
	1038	  	OSC	  	Oscillator
	1039	  	OSM	  	Miniaturized Rigid Coaxial Cable
	1040	  	OSO	  	Off Schedule Operation
	1041	  	OSPF	  	Open Shortest Path First
	1042	  	OSPK	  	Off-Set Keyed Quadrature Phase Shift Keying
	1043	  	OSR	  	Orbital Solar Reflector
	1044	  	OTC	  	Overseas Telecommunications Commission (Australia)
	1045	  	OTE	  	Hellenic Telecommunications Organization (Greece)
	1046	  	OTS	  	Orbital Test Satellite
	1047	  	OTV	  	Orbital Transfer Vehicle
	1048	  	OUB	  	Occasional Use Bands
	1049	  	OW	  	Orderwire
	1050	  	P	  	Private or Special Telephone Circuit (CCITT)
	1051	  	P	  	Pico (One Trillionth)
	1052	  	PA	  	passenger address
	1053	  	PA	  	Public Address
	1054	  	PA	  	Power
	1055	  	PA	  	Preassigned
	1056	  	PABX	  	Private Automatic Branch Exchange
	1057	  	PAD	  	Packet Assembly and Disassembly
	1058	  	PAL	  	Phase Alternative Line (a television standard) Phase Attenuation by Line
	1059	  	PAL COLOR	  	A color television system developed in Germany using 625 lines and 50 fields with a video bandwidth of 5 MHz (Western Europe)
	1060	  	PAL-M	  	PAL System using NTSC Parameters
	1061	  	PAM	  	Pulse Amplitude Modulation
	1062	  	PAM	  	Payload Assist Module
	1063	  	PAMA	  	Pre-assigned Multiple Access
	1064	  	PAM-D	  	Payload Assist Module D
	1065	  	PAML	  	Program Authorized Materials List
	1066	  	PAO	  	personal air outlet
	1067	  	PAPM	  	Pulse Amplitude Phase Modulation
	1068	  	PAR	  	Parity
	1069	  	PARAM	  	Parametric Low-Noise

  
 44 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	1070	  	PBE	  	protective breathing equipment
	1071	  	PBX	  	Private Branch Exchange
	1072	  	PC	  	personal computer
	1073	  	PC	  	Printed Circuit
	1074	  	PCE	  	Power Conditioning Electronics
	1075	  	PCI	  	Payment Card Industry
	1076	  	PCM	  	power control modules & power conditioning modules
	1077	  	PCM	  	Pulse Code Modulation
	1078	  	PCU	  	Passenger Control Unit
	1079	  	PCU	  	Power Control Unit
	1080	  	PDA	  	Personal Digital Assistant
	1081	  	PDF	  	Portable Document Format
	1082	  	PDIP	  	Passenger Data Integration Personalization
	1083	  	PDL	  	Page Description Language
	1084	  	PDM	  	Pulse Duration Modulation
	1085	  	PDR	  	Preliminary Design Review
	1086	  	PDR	  	Preliminary Design Review
	1087	  	PDR	  	Preliminary Design Review
	1088	  	PDU	  	power drive unit
	1089	  	PEAP	  	Protected Extensible Authentication Protocol
	1090	  	PED	  	Personal Electronic Device
	1091	  	PESC	  	Telephone Engineering Service Circuit
	1092	  	PF	  	Picofarad (Unit of electrical capacitance)
	1093	  	PF	  	Power Factor
	1094	  	PFCF	  	primary flight control function
	1095	  	PFD	  	primary flight display
	1096	  	PFD	  	Power Flux Density
	1097	  	PFIS	  	passenger flight information system
	1098	  	PFIX	  	Power Failure Interrupt
	1099	  	PFM	  	Pulse Frequency Modulation
	1100	  	PFO	  	Pilot Frequency Oscillator
	1101	  	PGM	  	Program
	1102	  	PH	  	Phase
	1103	  	PICO	  	A Trillionth
	1104	  	PIN	  	Personal Identification Number
	1105	  	PIP	  	Payload Integration Plan
	1106	  	PKI	  	Public Key Infrastructure
	1107	  	PKM	  	Perigee Kick Motor
	1108	  	PL	  	Parts List
	1109	  	PL	  	Path Loss
	1110	  	PLE	  	Plesetsk Launch Complex (USSR)
	1111	  	PM	  	Phase Modulation
	1112	  	PMA	  	Parts Manufacturer Approval
	1113	  	PMA	  	Parts Manufacturer Approval
	1114	  	PMA	  	Permanent Management Arrangements
	1115	  	PMB	  	Proto Main Body
	1116	  	PMG	  	permanent magnet generators
	1117	  	PMS	  	Picturephone Meeting Service
	1118	  	PN	  	Pseudo-Noise
	1119	  	POC	  	Physician on Call
	1120	  	POL	  	Polarization

  
 45 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	1121	  	POLANG	  	Polarization Angle
	1122	  	POR	  	Pacific Ocean Region
	1123	  	P-P	  	Peak-to-Peak
	1124	  	PPF	  	Payload Processing Facility (USAF)
	1125	  	PPM	  	Pulse Position Modulation
	1126	  	PPS	  	Pulse Per Second
	1127	  	PPV	  	Pay-per-view
	1128	  	PQM	  	Proto Qualification Model
	1129	  	PR	  	Private Renter
	1130	  	PRAM	  	Pre-Recorded Announcement Message
	1131	  	PRAM	  	pre-recorded announcement music
	1132	  	PREAMP	  	Preamplifier
	1133	  	PRN	  	Pseudo-Random Noise
	1134	  	PROC	  	Processor
	1135	  	PRPM	  	Primary Power Monitor
	1136	  	PS	  	Power Supply
	1137	  	PSD	  	Performance Start Date
	1138	  	psi	  	pounds per square inch
	1139	  	PSI	  	Pounds per square inch
	1140	  	PSK	  	Pounds Shift Keying
	1141	  	PSN	  	Packet Switching Network
	1142	  	PSN	  	Private Satellite Network
	1143	  	PSS	  	Passenger Service System
	1144	  	PSSA	  	product support and assurance agreement
	1145	  	PSSC	  	Public Service Satellite Consortium
	1146	  	PSTN	  	Public Switched Telephone Network
	1147	  	PSU	  	passenger service units
	1148	  	PTC	  	Pacific Telecommunications Council
	1149	  	PTLU	  	Pre-Transmission Line-Up
	1150	  	PTM	  	Pulse Time Modulation
	1151	  	PTT	  	Post Telegraph Telephone
	1152	  	PULSAR	  	Pulsed Sequential Access Relay
	1153	  	PV	  	Present Value
	1154	  	PW	  	Picowatt
	1155	  	PWM	  	Pulse Width Modulation
	1156	  	PWP	  	Picowatt psophometrically weighted
	1157	  	PWPO	  	Picowatt Psophometrically weighted measured at a point of zero reference level
	1158	  	PWR	  	Power
	1159	  	PWS	  	predictive windshear
	1160	  	QA	  	Quality Assurance
	1161	  	QAM-PAM	  	Quadrature Amplitude Modulation-Pulse Amplitude Modulation
	1162	  	QAR	  	quick-access recorder
	1163	  	QC	  	Quality Control
	1164	  	QM	  	Qualification Model
	1165	  	QOS	  	Quality of Service
	1166	  	QPSK	  	Quadra-Phase Shift Keyed
	1167	  	QWERTY	  	Most Common Keyboard Layout (1st 6 letters on top letter row of keyboard)
	1168	  	R	  	Degree Rankin (absolute scale based on Fahrenheit)
	1169	  	RA	  	radio altimeter
	1170	  	RA	  	Right Ascension
	1171	  	RAD	  	Radian

  
 46 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	1172	  	RAF	  	Rate Adjusted Factor
	1173	  	RAM	  	Random Access Memory
	1174	  	RARC	  	Regional Administrative Radio Conference
	1175	  	RAS	  	Remote Analysis System
	1176	  	RAT	  	ram air turbine
	1177	  	RBOC	  	Regional Bell Operating Company
	1178	  	RBV	  	Return Beam Vidicon
	1179	  	RC	  	Resistance-Capacitance
	1180	  	RCC	  	Radio Common Carrier
	1181	  	RCO	  	Restoration Control Office
	1182	  	RCS	  	Reaction Control Subsystem
	1183	  	RCVR	  	Receiver
	1184	  	RDC	  	remote data concentrator
	1185	  	RDF	  	Repeater Distribution Frame
	1186	  	RDG	  	Receive Data Gate
	1187	  	RDPU	  	remote power distribution unit
	1188	  	RDT&E	  	Research, Development, Testing & Evaluation
	1189	  	REF	  	Reference
	1190	  	REL	  	Release
	1191	  	RESTEC	  	Remote Sensing Technology Center (Japan)
	1192	  	RET	  	Reliable Earth Terminal
	1193	  	REU	  	remote electronic units
	1194	  	REV	  	Revolution
	1195	  	RF	  	Radio Frequency
	1196	  	RF	  	Radio Frequency
	1197	  	RF	  	Radio Frequency
	1198	  	RFI	  	Request for Information
	1199	  	RFP	  	Request For Proposal
	1200	  	RFP	  	Request For Pricing
	1201	  	RFQ	  	Request For Quote
	1202	  	RFS	  	Request For Service
	1203	  	RFT	  	Radiotelephony
	1204	  	RGM	  	Release Guard Message
	1205	  	RHCP	  	Right-Hand Circular Polarization
	1206	  	RHDD	  	Removable Hard Disk Drive
	1207	  	RII	  	Required Inspection Item
	1208	  	RIP	  	Routing Information Protocol
	1209	  	RIS	  	Retransmission Indication Signal
	1210	  	RLO	  	Restoration Liaison Officer
	1211	  	RMBAFN	  	Reconfigurable Multibeam Antenna Feed Network
	1212	  	RMS	  	Root Mean Square
	1213	  	RMS	  	Remote Manipulator System
	1214	  	RN	  	Reference Noise
	1215	  	RNP	  	required navigation performance
	1216	  	RO	  	Receive Only
	1217	  	RPDU	  	remote power distribution unit
	1218	  	RPM	  	Revolutions per Minute
	1219	  	RPS	  	Revolutions per Second
	1220	  	RQ	  	Repetition of Information
	1221	  	RR/U	  	Revenue Requirements per Unit
	1222	  	RSE	  	Register Signaling Equipment

  
 47 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	1223	  	RSP	  	Receive Shift Pulse
	1224	  	RTCA	  	Radio Technical Commission for Aeronautics
	1225	  	RTCA DO-#	  	RTCA Numbered Documents
	1226	  	RTE/TSM	  	TDMA Reference and Monitor Station Equipment
	1227	  	RTG	  	Radiotelegraphy
	1228	  	RTG	  	Radio-isotope Thermoelectric Generator
	1229	  	RTMs	  	receivers/transmitters
	1230	  	RTS	  	Request to Send
	1231	  	RTT	  	Regie des Telegraphes et des Telephones (Belgium)
	1232	  	RVR	  	runway visual range
	1233	  	RVSM	  	Reversed Vertical Separation Minima
	1234	  	RW	  	Rewind
	1235	  	RWS	  	reactive windshear
	1236	  	RX	  	Receive
	1237	  	RZ	  	Return to Zero
	1238	  	S	  	Second
	1239	  	S/C	  	Spacecraft
	1240	  	S/C	  	Suppressed Carrier
	1241	  	S/N	  	Signal-to-Noise Ratio
	1242	  	S/N	  	Signal-to-Noise Ratio
	1243	  	S+DX	  	Speech Plus Duplex
	1244	  	S+DX	  	Speech+Duplex (Simultaneous Speech & Telephony in a Voice Channel
	1245	  	SAC	  	Strategic Air Command (USAF)
	1246	  	SADA	  	Solar Array Drive Assembly
	1247	  	SADE	  	Solar Array Drive Electronics
	1248	  	SAE	  	Society of Automotive Engineers
	1249	  	SAGR	  	Supergroup Automatic Gain Regulator
	1250	  	SARPS	  	standard and recommended practices
	1251	  	SATCOM	  	Satellite Communication
	1252	  	SATCOM	  	satellite communication
	1253	  	SATCOM	  	Satellite Communication
	1254	  	SCC	  	Satellite Control Center
	1255	  	SCF	  	Satellite Control Facility
	1256	  	SCPC	  	Single Channel Per Carrier PCM/PSK Telecommunications Equipment
	1257	  	SCPDM	  	Suppressed Clock Pulse Duration Modulation
	1258	  	SCR	  	Silicon Controlled Rectifier
	1259	  	SCTO	  	Stalled Call Timed Out
	1260	  	SCU	  	System Control Signal Unit
	1261	  	SD	  	Speech Detector
	1262	  	SDCU	  	Satellite Delay Compensation Unit
	1263	  	SDF	  	Supergroup Distribution Frame
	1264	  	SDK	  	software development kit
	1265	  	SDLC	  	Synchronous Data Link Control
	1266	  	SDMA	  	Space Division Multiple Access
	1267	  	SECAM	  	Sequential Color with Memory – A color television system developed in France using 625 lines and 50 fields with a bandwidth of 6 MHz
	1268	  	SELCAL	  	selective calling system
	1269	  	SEM	  	Space Environment Monitor
	1270	  	SEN	  	SENSE command
	1271	  	SENEL	  	single event noise exposure level
	1272	  	SES	  	Ship Earth Station (Inmarsat)
	1273	  	SES	  	Standard Earth Station

  
 48 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	1274	  	SET	  	European Telecommunications Working Group of the CEPT
	1275	  	SFE	  	seller furnished equipment
	1276	  	SG	  	Secretary General
	1277	  	SGDF	  	Supergroup Distribution Frame
	1278	  	SHA	  	Sideral Hour Angle
	1279	  	SHE	  	Spacecraft Handling Equipment
	1280	  	SHF	  	Super High Frequency
	1281	  	SHF	  	Super High Frequency 3,000 – 30,000 MHz
	1282	  	SI	  	Speech Interpolation
	1283	  	SIMP	  	Satellite Interface Message Processor
	1284	  	SITA	  	Service Information Technology Architecture
	1285	  	SITA	  	Societe International des Telecommunications Aeronautiques (International Society of Aeronautical Telecommunications)
	1286	  	SIV	  	Solar and Interplanetary Variability
	1287	  	SLA	  	Service Level Agreement
	1288	  	SLL	  	Satellite Line Link
	1289	  	SLS	  	Side Lobe Suppression
	1290	  	SMA	  	Semi-Major Access
	1291	  	SMATV	  	Satellite Master Antenna Television
	1292	  	SMMR	  	Special Maintenance Manual Revision
	1293	  	SMS	  	Short Message Service
	1294	  	SMTP	  	Simple Mail Transfer Protocol
	1295	  	SMY	  	Solar Maximum Year
	1296	  	SNA	  	System Network Architecture
	1297	  	SNF	  	System Noise Figure
	1298	  	SNG	  	Satellite News Gathering
	1299	  	SNIAS	  	Societe Nationale Aerospatiale
	1300	  	SNMP	  	Simple Network Management Protocol
	1301	  	SNR	  	Signal-to-Noise Ratio
	1302	  	SNT	  	System Noise Temperature
	1303	  	SOC	  	System Operation Control
	1304	  	SOC	  	Satellite Operation Complex
	1305	  	SOCC	  	Satellite Operations Control Center
	1306	  	SOM	  	Start of Message
	1307	  	SOM	  	Space Oblique Mercator
	1308	  	SPACEWARN	  	World Warning Agency for Rockets and Satellites (UN)
	1309	  	SPADE	  	SCPC PCM Multiple Access Demand Assigned Equipment
	1310	  	SPARRSO	  	Space Research and Remote Sensing Organization (Bangladesh)
	1311	  	SPC	  	Stored Program Control
	1312	  	SPDT	  	Single Pole Double Throw
	1313	  	SPELDA	  	Structure Porteuse Extreme Lancement Double Ariane (allows 2 payloads)
	1314	  	SPI	  	Special Position Identification (Pulse)
	1315	  	SPL	  	Sound Pressure Level
	1316	  	SPM	  	Signal Processing Modem
	1317	  	SRARQ	  	Selective Repeat-Automatic Repeat Request
	1318	  	SRB	  	Solid Rocket Booster
	1319	  	SRD	  	Software Requirements Document (Could be System Reference Document)
	1320	  	SRE	  	Speech Recognition Equipment (or VRE)
	1321	  	SREU	  	spoiler remote electronic units
	1322	  	SRF	  	Service Request Flag
	1323	  	SRP	  	Signal Reference Point
	1324	  	SRRM	  	Software Requirements Review Meeting

  
 49 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	1325	  	SRTS	  	Supporting RTE/TSM System
	1326	  	SS	  	Satellite Switching
	1327	  	SS	  	Speed Spectrum
	1328	  	SSB-SC-AM	  	Single Sideband Suppressed Carrier Amplitude
	1329	  	SSB-SC-ASK	  	Single Sideband Suppressed Carrier Amplitude Shift Keyed
	1330	  	SSB-SC-PAM	  	Single Sideband Suppressed Carrier Pulse Amplitude Modulation
	1331	  	SSC	  	Satellite Switching Center
	1332	  	SSC	  	Satellite Situation Center
	1333	  	SSD	  	Solid State Drive
	1334	  	SSFC	  	Sequential Single Frequency Code
	1335	  	SSH	  	Secure Shell
	1336	  	SSID	  	Service Set Identification
	1337	  	SSLO	  	Solid State Local Oscillator
	1338	  	SSM	  	Satellite System Monitor
	1339	  	SSO	  	Single Sign On
	1340	  	SSP	  	Signaling and Switching Processor
	1341	  	SSPA	  	Solid State Power
	1342	  	SSPC	  	solid-state power controller
	1343	  	SSRA	  	Spread Spectrum Random Access
	1344	  	SSSF	  	Self-Scanner Stop Failure
	1345	  	SST	  	Satellite-to-Satellite Tracking
	1346	  	SS-TDMA	  	Satellite-Switched Time Division Multiple Access
	1347	  	SS-TDMA	  	Satellite-Switched TDMA
	1348	  	SSTM	  	Station-to-Station Traffic Matrix
	1349	  	SSU	  	Stratospheric Sounding Unit
	1350	  	SSU	  	Sequential Shunt Unit
	1351	  	SSU	  	Secondary Sampling Unit
	1352	  	SSUS	  	Solid Spinning Upper Stage
	1353	  	ST	  	“End Pulsing” Command (CCITT format)
	1354	  	ST	  	Standard Time
	1355	  	STA	  	Structural Test Article
	1356	  	STAR	  	Satellite Telecommunications with Automatic Routing (Simple form of SPADE system)
	1357	  	STBY	  	Standby
	1358	  	STC	  	Supplemental Type Certificate
	1359	  	STCC	  	Spacecraft Technical Control Center
	1360	  	STDN	  	Space Tracking and Data Network
	1361	  	STE	  	Supergroup Translating Equipment
	1362	  	STE	  	Spacecraft Test Equipment
	1363	  	STELLA	  	Satellite Transmission Experiment Linking Laboratories (CNES)
	1364	  	STETS	  	Solar Terrestrial Energy Transfer Studies
	1365	  	STM	  	Structural Therman Model
	1366	  	STP	  	Space Test Program (USAF)
	1367	  	STR	  	Symbol Timing Recovery
	1368	  	STRIP	  	Satellite Transmission impairment Program
	1369	  	STS	  	Space Transportation System (operated by NASA USA)
	1370	  	STSK	  	Scandinavian Committee for Satellite Telecommunications
	1371	  	SURVSATCOM	  	Survivable Communications Satellite
	1372	  	SVC	  	Secure Voice Communications Service
	1373	  	SVDU	  	Seatback Video Display Unit
	1374	  	SVDU	  	smart video display unit
	1375	  	SW	  	Switch

  
 50 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	1376	  	SWIFT	  	Society for Worldwide Interband Financial Telecommunicaiton
	1377	  	SWOF	  	Switchover Operation Failure
	1378	  	SWR	  	Standing Wave Radio
	1379	  	SYLDA	  	System de Lancement Double Ariane (allows 2 payloads)
	1380	  	SYN	  	Synthesizer
	1381	  	T	  	Tera (1,000,000,000)
	1382	  	T CARRIER	  	A hierarchy of Bell digital systems (T1 T2 etc.)
	1383	  	T/R	  	Transmit/Receiver
	1384	  	T/V	  	Thermal Vacuum
	1385	  	TA	  	Transistor
	1386	  	TAC	  	thrust asymmetry compensation
	1387	  	TASI	  	Time Assignment Speech Interpolation
	1388	  	TASO	  	Television Allocations Study
	1389	  	TAT	  	total air temperature
	1390	  	TAT	  	Transatlantic Telephone (USA/Europe) Cable
	1391	  	TAWS	  	terrain awareness and warning system
	1392	  	TB	  	Terabyte
	1393	  	TB	  	Trunk Buffer
	1394	  	TBBF	  	Top Baseband Frequency
	1395	  	TBD	  	To Be Determined
	1396	  	TBD	  	to be determined
	1397	  	TBD	  	To Be Determined
	1398	  	TBU	  	Transmit Baseband Unit
	1399	  	TC	  	Type Certificate
	1400	  	TC	  	Type Certificate
	1401	  	TC	  	Trunk Circuit
	1402	  	TC	  	Telecommand
	1403	  	TC AND R	  	Telemetry Command and Ranging
	1404	  	TCAS	  	traffic alert and collision avoidance system
	1405	  	TCC	  	Telephone Coordinating Circuit
	1406	  	TCD	  	Department of Technical Cooperation for Development (UN)
	1407	  	TCE	  	Telemetry and Command Equipment
	1408	  	TCM	  	Trajectory Correction Maneuvers
	1409	  	TCPs	  	tuning and control panels
	1410	  	TCS	  	Thermal Control Subsystem
	1411	  	TCXO	  	Temperature-Compensated Crystal Oscillator
	1412	  	TDA	  	Terminal Diode Amplifier
	1413	  	TDB	  	Traffic Data Base
	1414	  	TDF	  	Telediffusion de France
	1415	  	TDG	  	Transmit Data Gate
	1416	  	TDL	  	Terminal Data Loader
	1417	  	TDL	  	Terminal Data Loader
	1418	  	TDM	  	Time Division Multiplex
	1419	  	TDMA	  	Time Division Multiple Access
	1420	  	TDRSS	  	Tracking and Data Relay Satellite System
	1421	  	TE	  	Threshold Extension
	1422	  	TED	  	Threshold Extension Demodulator
	1423	  	TEL	  	Telephone
	1424	  	TEM	  	Traverse Electromagnetic
	1425	  	TERA	  	A trillion
	1426	  	TERM	  	Termination

  
 51 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	1427	  	TES	  	Transportable Earth Station
	1428	  	TETTO	  	Toroidal Beam Telemetry Antenna
	1429	  	TFC	  	Traffic
	1430	  	TFT	  	Thin Film Transistor
	1431	  	TFU	  	Timing and Frequency Unit
	1432	  	TG	  	Telegraph
	1433	  	TGF	  	Through Group Filter
	1434	  	TH	  	Telemetry
	1435	  	TIROS	  	Meteorological Satellite (USA)
	1436	  	TIRS	  	Thermal Infrared Scanner
	1437	  	TIU	  	Terrestrial Interface Unit
	1438	  	TIUPIL	  	Typical Information Use Per Individual
	1439	  	TLP	  	Transmission Level Point
	1440	  	TM	  	Telemetry
	1441	  	TNIP	  	Terrestrial Network Interface Processor
	1442	  	TOC	  	Television Operating Center
	1443	  	TOCC	  	Technical and Operational Control Center
	1444	  	TOIRS	  	Transfer Orbit Infrared Earth Sensor
	1445	  	TOPS	  	Telemetry Operations
	1446	  	TOS	  	Transfer Orbit Stage
	1447	  	ToS	  	Type of Service
	1448	  	TOSSA	  	Transfer Orbit Sun Sensor Assembly
	1449	  	TOT	  	Time of Transmission
	1450	  	TP	  	Test to Point
	1451	  	TP	  	Transmission Point Level
	1452	  	TPCU	  	tethered passenger control unit
	1453	  	TPD	  	Time Pulse Delay
	1454	  	TPMU	  	touch passenger media unit
	1455	  	TPP	  	Telecommunications Preparatory Programme
	1456	  	TPS	  	Takeoff Performance System
	1457	  	TPS	  	Therman Protection System
	1458	  	TPT	  	Transmission Path Translator
	1459	  	TRAD	  	Directional Telemetry Antenna
	1460	  	TRANSIT	  	Navy Navigational Satellite (USA)
	1461	  	TRM	  	Transmit-Receive Module
	1462	  	TRMA	  	Time Random Multiple Access
	1463	  	TRMS	  	TDMA Reference and Monitor Station Services
	1464	  	TRU	  	transformer rectifier unit
	1465	  	TRU	  	Transponder Right of Use
	1466	  	TS	  	Telegraph Service Circuit (CCITT)
	1467	  	TSC	  	Technical Services Contractor
	1468	  	TSESC	  	Telegraph Engineering Service Circuit
	1469	  	TSF	  	Through Supergroup Filter
	1470	  	TSM	  	Telephony Signaling Module
	1471	  	TSO	  	Technical Service Order
	1472	  	TSO	  	technical standard order
	1473	  	TSO	  	Technical Standard Order
	1474	  	TSP	  	tail strike protection
	1475	  	TSP	  	Transmit Shift Pulse
	1476	  	TSS	  	Tethered Satellite System
	1477	  	TSU	  	Terminating Signal Unit

  
 52 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	1478	  	TT AND C	  	Tracking Telemetry and Command
	1479	  	TTB	  	Trunk Test Buffer
	1480	  	TTC AND M	  	Tracking Telemetry Command and Monitoring Station
	1481	  	TTL	  	Transistor—Transistor Logic
	1482	  	TTP	  	Trunk Test Panel
	1483	  	TTPB	  	Trunk Test Panel Buffer
	1484	  	TTS	  	TDMA Terminal Simulation
	1485	  	TULE	  	Tulsa Maintenance Base/Station
	1486	  	TV	  	Television (video and assigned audio)
	1487	  	TVC	  	Thrust Vector Control
	1488	  	TVEC	  	Total Vertical Electron Content
	1489	  	TVRO	  	TV Receive Only
	1490	  	TWLU	  	terminal wireless LAN unit
	1491	  	TWT	  	Traveling Wave Tube
	1492	  	TWTA	  	Traveling Wave Tube Amplifier
	1493	  	TX	  	Transmit
	1494	  	U	  	Unidirectional
	1495	  	U/C	  	Up-converter
	1496	  	UARTO	  	United Arab Republic Telecommunication Organization
	1497	  	UBK	  	Unblock
	1498	  	UDC	  	Universal Data Classification
	1499	  	UDTS	  	Universal Data Transfer Service
	1500	  	UER	  	Union Europeene Radiodiffusion (European Broadcasting Union)
	1501	  	UFB	  	Unfit for Broadcast
	1502	  	UHF	  	Ultra-High Frequency 300-3000 MHz
	1503	  	UIT	  	Union Internacional de Telcommunicaiones (ITU)
	1504	  	UITP	  	International Union of Public Transport
	1505	  	UL OR U/L	  	Uplink
	1506	  	ULD	  	unit load device
	1507	  	UMS	  	user-modifiable software
	1508	  	UNCTAD	  	Conference on Trade and Development (UN)
	1509	  	UNEP	  	Environment Programme (UN)
	1510	  	UNESCO	  	Educational Scientific and Cultural Organization (UN)
	1511	  	UNICODEC	  	Universal Code/Decoder (TV Service)
	1512	  	UNIPEDE	  	International Union of Producers and Distribution of Electrical Energy
	1513	  	UPS	  	Uninterrupted Power Supply
	1514	  	URSI	  	International Union of Radio Science
	1515	  	USB	  	Universal Serial Bus
	1516	  	USB	  	United S-Band
	1517	  	USISC	  	International Service Carriers (USA)
	1518	  	USPHS	  	United States Public Health Service
	1519	  	UTC	  	Universal Time Clock
	1520	  	V	  	volt
	1521	  	V	  	Volt
	1522	  	VA	  	Volt Ampere
	1523	  	VAC	  	volts alternating current
	1524	  	VAN	  	Value Added Network
	1525	  	VAR	  	Variation (Magnetic)
	1526	  	VAS	  	Value Added Service (or VAN)
	1527	  	VAS II	  	VideoCipher II
	1528	  	VCC	  	Video Control Center

  
 53 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	1529	  	VCO	  	Voltage Controlled Oscillator
	1530	  	VCS	  	video control station
	1531	  	VCTU	  	variable camber trim units
	1532	  	VDA	  	Volume Discount Agreement
	1533	  	VDC	  	Valve Coil Driver
	1534	  	VDDA	  	Variable Destination Demand Assignment
	1535	  	VDL	  	VHF data Link
	1536	  	VDU	  	Visual Data Unit
	1537	  	VELCOR	  	Velocity Correction
	1538	  	VF	  	Voice Frequency
	1539	  	VFO	  	Variable Frequency Oscillator
	1540	  	VFT	  	Voice Frequency Telegraph
	1541	  	VHF	  	very high frequency
	1542	  	VHF	  	Very High Frequency
	1543	  	VHRR	  	Very High Resolution Radiometer
	1544	  	VIEWDATA	  	Generic name for a home information system
	1545	  	VISSR	  	Visible-Infrared Spin Scan Radiometer
	1546	  	VITEAC	  	Video Transmission Engineering Advisory Committee (USA)
	1547	  	VITS	  	Verification International Test Signal
	1548	  	VLAN	  	Virtual Local Area Network
	1549	  	VLF	  	Very Low Frequency
	1550	  	VLR	  	Very Low Range
	1551	  	VLSL	  	Very Large Scale Integrations
	1552	  	VMO	  	maximum operating velocity
	1553	  	VOD	  	Video On Demand
	1554	  	VOIP	  	Voice Over Internet Protocol
	1555	  	VOR	  	VHF omni directional range
	1556	  	VOR	  	VLF Omnidirectional Radio Range
	1557	  	VOW	  	Voice Order Wire
	1558	  	VOX	  	Intersyllabic Voice Activated Carrier
	1559	  	VPA	  	Video Public Address/ Video Passenger Announcement
	1560	  	VPA	  	Video Public Address
	1561	  	VPD	  	Variable Power Divider
	1562	  	VPF	  	Vertical Processing Facility (KSC)
	1563	  	VPN	  	Virtual Private Network
	1564	  	VPN	  	virtual private network
	1565	  	VRE	  	Voice Recognition Equipment
	1566	  	VSB	  	Vestigial Sideband
	1567	  	VSD	  	vertical situation display
	1568	  	VSDM	  	Variable Slope Delta Encoding
	1569	  	VSM	  	Vestigial Sideband Modulation
	1570	  	VSWR	  	Voltage Standing-Wave Ratio
	1571	  	VTF	  	Via Terrestrial Facilities
	1572	  	VTR	  	Video Tape Recording
	1573	  	VU	  	Volume Unit
	1574	  	W	  	Watt
	1575	  	W/G	  	Waveguide
	1576	  	WAN	  	Wide Area Network
	1577	  	WAN	  	Wide Area Network
	1578	  	WAN	  	Wide area Network
	1579	  	WAP	  	Wireless Application Protocol

  
 54 

 Appendix K 
  

							
	

	 	Master Technical Compliance Matrix Form
		
		 	Glossary/Acronyms

  

					
	All AA Requirements below should be available by EIS
			
	 Item
	  	 Definitions
	  	 Description

	1580	  	WARC/MR	  	World Administrative Radio Conference on Maritime Mobile Telecommunications
	1581	  	WARC/ST	  	World Administrative Radio Conference on Space Telecommunications
	1582	  	WATS	  	Wide Area Telephone Service
	1583	  	WB	  	Wideband
	1584	  	WBD	  	Wide Band Data (Channel)
	1585	  	WBEAF	  	Wide Band Earth Station Antenna Feed
	1586	  	WBPA	  	Wideband Power Amplifier
	1587	  	WDC	  	World Data Center (Rockets and Satellites)
	1588	  	WF	  	Weighting Function
	1589	  	WG	  	Waveguide
	1590	  	WGS	  	world geodetic system
	1591	  	Wi-Fi	  	Wireless Technology
	1592	  	WiMAX	  	Worldwide Interoperability for Microwave Access
	1593	  	WISI	  	World Index of Space Imagery
	1594	  	WMO	  	World Meteorological Organization (UN)
	1595	  	WMS	  	World Magnetic Survey
	1596	  	WPA	  	Wi-Fi Protected Access
	1597	  	WRAU	  	weather radar antenna unit
	1598	  	WSI	  	WSI Corporation – Weather Service
	1599	  	WT	  	Wireless Telegraphy
	1600	  	WWW	  	World Weather Watch
	1601	  	WXR	  	weather radar
	1602	  	X	  	Combined Services (CCITT)
	1603	  	X-BAND	  	Used loosely to refer to satellites operating in the 8/7 GHz range
	1604	  	XM	  	Satellite Radio
	1605	  	XMIT	  	Transmit
	1606	  	XML	  	Extensible Markup Language
	1607	  	XPD	  	Cross-polarization Discrimination
	1608	  	XPI	  	Cross Polar Interference
	1609	  	XPNDR	  	Transponder
	1610	  	X-POL	  	Cross-Polarized
	1611	  	XSSF	  	Scanner Sync Failure
	1612	  	Y/C	  	Coach or Economy Class
	1613	  	Y/C	  	Coach Class
	1614	  	ZT	  	Zone Time

  
 55 

 Appendix L2D 

[***] 

  
 56 

 Appendix M1 
  

					
	Connectivity & Wireless Ent. Service Level Availability	  	

	Supplier’s Response: Bidder should utilize as much of this worksheet as needed to provide detailed answers to the requirements shown below. Supplier is encouraged to utilize text, illustrations, architectural
documents/diagrams, charts, and tables if necessary insuring that the response is detailed and without ambiguity.	  	
		
	Requirements: Bidder shall provide the proposed service level(s) availability (SLA). Service availability refers to network and system availability and uptime. The availability service level should coincide with the
Service Level Agreement that your organization is proposing	  	
			
		  	a. Provide the proposed percentage of system availability and uptime	  	
			
		  	b. Show how the service availability percentage was calculated	  	
			
		  	c. Does the proposed percentage adhere to industry standard system availability using the “nines calculation” vs. a proprietary calculation? If the proposed percentage is not a standard calculation, explain why and
provide the equation	  	
			
		  	d. Provide your service availability per fleet and per aircraft	  	
			
		  	e. Provide what is covered by the SLA	  	
			
		  	f. Provide what is not covered by the SLA (i.e. provide all associated exclusions)	  	
			
	[***]	  		  	

  
 57 

 Appendix M2 

[***] 

  
 58 

 Appendix O 

[***] 

  
 59 

 Appendix P 
  

					
	Connectivity Coverage & Future Expansion	 	

		
	Supplier’s Response: Bidder should utilize as much of this worksheet as needed to provide detailed answers to the requirements shown below. Supplier is encouraged to utilize text, illustrations, architectural
documents/diagrams, charts, and tables if necessary insuring that the response is detailed and without ambiguity.	 	
		
	Requirements: Bidder shall describe, in detail, proposed coverage areas for EIS and proposed future expansion.	 	
			
		 	 a.      Note any American Airlines routes that will not have coverage
for entry into service
  

b.      Describe specific plans and a timeline to close the coverage gaps

 
 c.      Describe
the technology used (i.e. Ku, Ka, hybrid, etc)
  

d.      Provide all specific satcom providers that comprise the solution and the
coverage area supported by the specific provider
	 	
			
		 	 e.      Provide all specific satcom regulatory status that comprise
the solution and the coverage area supported by the specific supplier:
	 	
			
		 	 1.      routes and regions with approvals
	 	
			
		 	 2.      routes and regions where approvals are actively being
pursued
	 	
			
		 	 3.      routes and regions where the supplier is without regulatory
approval and reasons and steps being pursued to remedy
	 	

 [***] 

  
 60 

 Appendix R1 
  

			
	Supported Services	 	

		
	Supplier’s Response: Bidder should utilize as much of this worksheet as needed to provide detailed answers to the requirements shown below. Supplier is encouraged to utilize text, illustrations, architectural
documents/diagrams, charts, and tables if necessary insuring that the response is detailed and without ambiguity.	 	
		
	Requirements: Bidder shall describe all supported services that are proposed. At a minimum, but not limited to, the following services should be defined and/or described:	 	
		
	 a.      Customized Customer Information

 
 b.      Live
Television
  

c.      Gaming
  

d.      Portal Advertising and Promotions

 
 e.      Portal and
Portal Applications such as flight information, catalog sales, Live Text news (LTN), food and beverages

         etc.

 
 g.      System
and/or Flight Information
  

f.       AA Operational Support and Applications (i.e. support for Onboard Sales
Recorder)i. Whitelisted websites (i.e. AA.com)
  

g.      Customer Care (including live chat)

 
 h.      ISP

 

i.       Ground Based (terrestrial based solution)—Describe your solution for
the uploading and offloading of data to the aircraft including the topics:
	 	
		
	 1.      Manufacture(s)
	 	
		
	 2.      Technology(s) including anticipated data rates

 
 a.      Cellular
(CDMA, GSM, 2G, 3G, 4G, HSPA+, LTE)
	 	
		
	 1.      Radio Qty
	 	
		
	 2.      SIM Qty

 

b.      WiFi—802.11 a/g/n/ac ?

 
 c.      SATCOM
etc.
	 	
		
	 3.      Global capabilities

 
 a.      Coverage
per airport location servicing AAL
  

b.      Ability to automatically enable/disable based on geographical or pre-programmed
location
  

j.       Describe On-Board Wireless Access Point (WAP) specifications and
capabilities:
	 	
		
	 1.      User Capacity
	 	
		
	 2.      Bandwidth/Throughput capabilities

 
 a.      Per
User
  

b.      Per Application (IPTV, Wireless Internet, Web-Browsing)

 
 c.      Performance
Monitoring and Reporting—supplier shall identify what SNMP data or similar industry standard based information that is being captured, reviewed and trended to monitor the In-Cabin/On-board Wi-Fi network customer experience.
	 	
		
	 k.      Supplier shall describe how their WAPs and/or system handles
load balancing of Wi-Fi users over each WAP and each WAP radio
  

l.       Utilize Appendix O to detail any new LRU’s such as WAPs, Servers,
Controllers etc.
	 	
		
	 n.      Supplier shall identify if their system utilizes Admission
Control policies for their IPTV, Wireless Entertainment, and Web-Browsing user’s. If the supplier’s system utilizes Admission Control Policies, please describe in detail how it is implemented.

 
 m.     Crew panel /
maintenance application via Android, iOS, and or Microsoft platform
  

n.      Text and Talk crew app

 
 o.      Reporting
capabilities (real time & monthly reports)—timelines for development
  

p.      Other TBD applications or services
	 	

  
 61 

 Appendix R1 

[***] 

  
 62 

 Appendix R2 

[***] 
 Operating System: 

Windows Server 2008 
 Linux Suse

 Linux Redhat 
 Debian Linux

 Other (please specify) 
 Server Platform 

64Bit 
 Other (please specify)

 Location: 
 Rack, or 

Blade mountable 
 MCU: 

6MCU 
 Other (please specify) 

Processor: 
 1) Dual Intel® Quad-Core mobile Intel® Core-I7 processors 

2) Single Intel® Quad-Core mobile
Intel® Core-I7 processor 
 3) Dual Intel® Core-I5 processorS 
 2) Single
Intel® Core-I5 processor 
 3) Quad-core Intel® Xeon® processor 
 Other
(please specify) 
 Memory: 
 32 Gigabyte 

Bus Speed: 1333MHz 
 Bus Speed:
1600MHz 
 Speed: DDR2 
 Speed:
DDR3 
 Other (please specify) 
 Connectivity:

 Wireless (Wi-Fi) 
 802.11a/g

 802.11a/g/n 
 802.11a/g/n/ac

 Cellular 
 GSM (3g) 

GSM (HSPA+) w/USIM 
 LTE 

LTE Advanced 
 Network: 

100BASE-T Ethernet ports (specify quantity) 

1000BASE-T Ethernet ports (specify quantity) 

10GbE Ethernet ports (specify quantity) 

Other (please specify) 
 Storage: 

SSD Internal Storage: 300 GB 

Solid State Drives - 3 x SATA Hot Swappable solid state drives: 2 Terabytes 

  
 63 

 Appendix R2 

PCIe Slots: Vendor to specify number of slots 

Other (please specify) 
 Raid Architecture: 

0 to 5 capable 
 Other (please
specify) 
 Drives: 
 Compact Flash: Expandable
to 128GB 
 USB 2.0 or better: Minimum of four ports front and rear 

DVD / Blu-ray 
 Floppy 

Other (please specify) 
 Fans and Power supplies:

 Dual-redundant fans 

Dual-Hot swappable power supplies 

Other (please specify) 
 Ports: 

VGA (minimum) 
 RS-232 serial
port(s) 
 PS2 Mouse 
 PS2
Keyboard 
 Other (please specify) 
 IFE: Please
repeat above specifications for IFE related servers. 
 ROADMAP: Please conclude with server Roadmap 

[***] 
 [***] 

  
 64 

 Appendix S 

SATCOM Antenna & Radome 
 [***] 

Requirement 1: 
 Describe, in detail, the antenna system that
will be implemented with your solution including, but not limited to the following: 
 a. Describe the current status of radome/antenna
development and certification, including timelines of certification processes, qual testing, first-of-type installations (prototypes), and start of revenue service. 

b. Describe, in detail, the process to install your antenna. 

c. If the Antenna is Ku band only describe, in detail, plans if any to upgrade to Ka band. 

d. Describe the proposed design and installation mounting locations. 

e. Describe any constraints of antenna installation in proximity to any other aircraft system antennas. 

Requirement 2: 
 ARINC 791 is intended to provide guidance on the
interfaces, form, fit and function for a Ku-Band or Ka-band Satellite Communication System. Will your proposed Radome solution be deployed and certified according to ARINC 791? 

a. Is the SATCOM Antenna and Radome design ARINC 791 compliant? 

b. If not, describe deviations to ARINC 791. 

Requirement 3: 
 b. For in-service aircraft maintenance; 

> Define elapsed time to remove, replace, and perform RTS (R&R) on the Supplier’s SATCOM antenna. 

> Define required tooling, equipment, safety equipment, and test equipment, to accomplish the (R&R), of the supplier’s SATCOM
antenna. 
 > Define the training necessary for maintenance personnel to accomplish the R&R of the Suppliers SATCOM antenna. 

a. Describe, in detail, the lead time and time required for installation. 

b. Describe any requirements on aircraft position, fuselage stability, required during installation. For example- can other airframe
modification work or repair work be taking place simultaneously? Does the aircraft have to be totally parked inside a hanger? 
 c. For
in-service aircraft (i.e. maintenance tasks); 
 > Define elapsed time to remove, replace, and perform Return To Service testing (R&R) on the
Supplier’s SATCOM antenna. 
 > Define required tooling, equipment, safety equipment, and test equipment, to accomplish the (R&R), of the
supplier’s SATCOM antenna. 
 > Define the training necessary for maintenance personnel to accomplish the R&R of the Suppliers SATCOM antenna.

 [***] 
 [***] 

  
 65 

 Appendix S 

  
 66 

 Appendix T 
  

			
	Additional Warranty Details for each product and fleet	  	

 [***] 
 Requirement: Bidders
shall describe in detail any additional information pertaining to warranties for the various product offerings outlined in Appendix A through Appendix G. 

[***] 

  
 67 

 Appendix U 
  

			
	Additional Certification and Design Information	 	

 [***] 
 Requirement: Bidders
shall describe in detail any special certification and design requirement not captured in American Airlines’s requirements outlined in Appendix A through Appendix G. 

[***] 

  
 68 

 Appendix V 
  

			
	Additional Reliability Information	 	

 [***] 

Requirement: Bidders shall describe in detail any know reliability issues and future plans to resolve those issues. 

[***] 

  
 69 

 Appendix W 
  

			
	Additional Wireless Entertainment Information	 	

 [***] 
 Requirement: Bidders
shall describe in detail any know limitation of the streaming product. Please document the max number of users and define the assumptions used to generate those numbers. What are your future plans for this product? How will bandwidth be allocated
between the Wi-Fi system and the streaming product? 
 [***] 

  
 70

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