Document:

EXHIBIT 4.9

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                                  IDACORP, INC.

                                       TO

                             BANKERS TRUST COMPANY,

                                     Trustee

                                 ---------------

                          ______ SUPPLEMENTAL INDENTURE

                            Dated as of ____________

                                       TO

                                    INDENTURE

                          Dated as of February 1, 2001

                             SENIOR DEBT SECURITIES

                                 ---------------

================================================================================
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            _____ SUPPLEMENTAL INDENTURE dated as of ___________ made and
entered into by and between IDACORP, INC., a corporation of the State of Idaho
(hereinafter, subject to Article XI of the Indenture, called the "Issuer" or the
"Company"), having its principal office at 1221 West Idaho Street, Boise, Idaho
83702-5627, and BANKERS TRUST COMPANY, a banking corporation organized and
existing under the laws of the State of New York, as Trustee (hereinafter,
subject to Article VII of the Indenture, called the "Trustee"), having its
principal office at Four Albany Street, New York, New York 10006, as Trustee
under the Indenture for Senior Debt Securities dated as of February 1, 2001
executed and delivered by IDACORP, Inc.

            WHEREAS the Indenture dated as of February 1, 2001 (herein with all
indentures supplemental thereto called the "Indenture"), provides for the
issuance of notes, debentures or other evidences of its indebtedness in one or
more series (hereinafter called the "Securities"), unlimited in aggregate
principal amount;

            WHEREAS the Indenture provides in Article III thereof that, prior to
the issuance of Securities of any series, the form of such Securities and the
terms applicable to such series shall be established in, or pursuant to, the
authority granted in a resolution of the Board of Directors (delivered to the
Trustee in the form of a Board Resolution) or established in one or more
indentures supplemental thereto;

            WHEREAS the Issuer desires by this Supplemental Indenture, among
other things, to establish the form of the Securities of a series, to be titled
"__________ Notes, Series __" of the Issuer, and to establish the terms
applicable to such series, pursuant to Sections 3.1 and 10.1(e) of the
Indenture;

            WHEREAS the execution and delivery of this Supplemental Indenture by
the parties hereto are in all respects authorized by the provisions of the
Indenture; and

            WHEREAS all things necessary have been done to make this
Supplemental Indenture a valid agreement of the Issuer, in accordance with its
terms.

            NOW, THEREFORE, THIS _______ SUPPLEMENTAL INDENTURE WITNESSETH:

            For and in consideration of the premises, it is mutually covenanted
and agreed, as follows:

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                                   ARTICLE I.

                         _____________ Notes, Series __

            SECTION 1. The title of the series of the Securities established by
this Supplemental Indenture shall be "________ Notes, Series __, due __________"
of the Issuer (hereinafter called the "Series __ Notes"). The Series __ Notes
shall bear interest (computed on the basis of a 360-day year of twelve 30-day
months) until the principal amount thereof has been duly paid or provided for in
full, at a rate per annum equal to ___% and at the same rate per annum on any
overdue principal or (to the extent legally enforceable) on any overdue
installment of interest (the "Overdue Rate").

            SECTION 2. The Series __ Notes shall be limited in aggregate
principal amount to $____________, and shall be issued substantially in the form
set forth in Exhibit A hereto (which is hereby incorporated herein and made a
part hereof), subject to changes in the form thereof made by the Issuer and
acceptable to the Trustee. The Series __ Notes shall mature on __________.

            Interest shall be payable [quarterly] in arrears on the _____ day of
__________, ________, _________ and ______ (each, an "Interest Payment Date")
and at Maturity. If any Interest Payment Date would otherwise be a day that is
not a Business Day, such Interest Payment Date shall be postponed to the next
day that is a Business Day. If Maturity would otherwise be a day that is not a
Business Day, the payment of principal and interest due at Maturity shall be
made on the next day that is a Business Day and no interest shall accrue as a
result of such delayed payment.

            Each payment of interest with respect of an Interest Payment Date or
at Maturity shall include interest accrued to but excluding such Interest
Payment Date or Maturity, as the case may be (an "Interest Period").

            Interest on any Series __ Note that is payable, and is punctually
paid or duly provided for, on any Interest Payment Date shall be paid to the
person in whose name such Series __ Note is registered at the close of business
on the ________ day of the month next preceding such Interest Payment Date (the
"Regular Record Date"). In the case of any Series __ Note issued between a
Regular Record Date and the initial Interest Payment Date, interest for the
period beginning on the date of issue and ending on the initial Interest Payment
Date shall be paid to the person to whom such Series __ Note shall have been
originally issued. Notwithstanding the foregoing, any interest that is payable
but not punctually paid or duly provided for on any Interest Payment Date shall
forthwith cease to be payable to the registered owner of such Series __ Note on
such Regular Record Date, and may be paid to the person in whose name such
Series __ Note is registered at the close of business on the Special Record Date
established by the Issuer pursuant to Section 3.8 of the Indenture or as
otherwise provided in Section 3.8 of the Indenture.

            Payments of interest on any Series __ Note (other than interest
payable at Maturity) will be made by mailing a check to the Holder at the
address of the Holder appearing on the Securities Register on the applicable
record date, unless otherwise agreed to by the Issuer.

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The principal amount thereof and any premium and the interest payable at
Maturity will be paid at Maturity against presentation of a Series __ Note at
the office or agency of the Issuer maintained for that purpose in the Borough of
Manhattan, The City of New York, or as otherwise provided in the Indenture.

            The Series __ Notes are [not] redeemable prior to Maturity and the
provisions of Article XIV of the Indenture are inapplicable.

            The Series __ Notes are [not] entitled to any sinking fund and the
provisions of Article XV of the Indenture are inapplicable thereto.

            The Series __ Notes are subject to the provisions of Article XII of
the Indenture, which provide for the satisfaction and discharge of the Indenture
under the circumstances and on the conditions set forth therein.

            SECTION 3. The Series _ Notes may be issued in whole or in part as
one or more Global Securities and The Depository Trust Company, or a nominee
thereof, shall be the Depository for such Global Security or Global Securities,
except in each case as otherwise provided in an Issuer Order with respect to any
Series __ Notes. The Depository for such Global Security or Global Securities
representing Series __ Notes may surrender one or more Global Securities
representing Series __ Notes in exchange in whole or in part for individual
Series __ Notes on such terms as are acceptable to the Issuer and such
Depository and otherwise subject to the terms of Section 2.4 of the Indenture.

            SECTION 4. The Issuer hereby appoints, or confirms the appointment
of, Bankers Trust Company as the initial Trustee, Securities Registrar and
Paying Agent for the Series __ Notes, subject to the provisions of the Indenture
with respect to resignation, removal and succession, and subject, further, to
the right of the Issuer to appoint additional agents (including Paying Agents).
An Authenticating Agent may be appointed for the Series __ Notes under the
circumstances set forth in, and subject to the provisions of, the Indenture.

                                       4
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                                  ARTICLE II.

                            Miscellaneous Provisions

            SECTION 1. The recitals contained herein shall be taken as the
statements of the Issuer, and the Trustee assumes no responsibility for the
correctness of the same. The Trustee makes no representation as to the validity
of this Supplemental Indenture. The Indenture, as supplemented by this
Supplemental Indenture, is in all respects hereby adopted, ratified and
confirmed.

            SECTION 2. The titles of the several Articles of this _____
Supplemental Indenture shall not be deemed to be any part hereof.

            SECTION 3. This ______ Supplemental Indenture may be executed in any
number of counterparts, each of which so executed shall be deemed to be an
original, but all such counterparts shall together constitute but one and the
same instrument.

            IN WITNESS WHEREOF, the parties hereto have caused this _____
Supplemental Indenture to be duly executed.

                                        IDACORP, INC.

                                        By _____________________________________
                                           Name:
                                           Title:

                                        BANKERS TRUST COMPANY

                                        By _____________________________________
                                           Name:
                                           Title:

                                       5
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                                  FORM OF NOTE

                                                                       EXHIBIT A

Registered
No.                                                                   $_________
CUSIP

                                [LEGENDS, IF ANY]

                                  IDACORP, Inc.

                           __________ Note, Series __
                                due _____________

            IDACORP, Inc., an Idaho corporation (the "Company", which term
includes any successor issuer under the Indenture hereinafter referred to), for
value received hereby promises to pay to ________________ or registered assigns,
the principal sum of ___________ Dollars ($_________) on ________ and to pay
interest (computed on the basis of a 360-day year of twelve 30-day months)
thereon from the most recent Interest Payment Date to which interest has been
paid on this _________ Note, Series __, due _____________ (this "Note") or from
the date hereof if such date be an Interest Payment Date, or, in the case of
interest payable on ____________ from ___________, a rate per annum equal to
____% and at the same rate per annum on any overdue principal or (to the extent
legally enforceable) on any overdue installment of interest until the principal
hereof shall have been duly paid or provided for in full.

            Such interest shall be payable [quarterly] in arrears on the first
day of __________, ________, _________ and ________ (each, an "Interest Payment
Date") and at Maturity. If any Interest Payment Date would otherwise be a day
that is not a Business Day, such Interest Payment Date shall be postponed to the
next day that is a Business Day. If Maturity would otherwise be a day that is
not a Business Day, the payment of principal and interest due at Maturity shall
be made on the next day that is a Business Day and no interest shall accrue as a
result of such delayed payment.

            Each payment of interest with respect to an Interest Payment Date or
at Maturity shall include interest accrued to but excluding such Interest
Payment Date or Maturity, as the case may be (an "Interest Period").

            The principal of (and premium, if any) and interest on this Note are
payable by the Company in such coin or currency of the United States of America
as at the time of payment shall be legal tender for the payment of public and
private debts.

            1. This Note is one of a duly authorized issue of unsecured debt
securities (hereinafter called the "Securities") of the Company of the series
hereinafter specified, all such Securities issued and to be issued under an
Indenture dated as of February 1, 2001 between the Company and Bankers Trust
Company, as Trustee (herein called the "Trustee", which term
<Page>

includes any successor trustee under the Indenture), as amended by the First
Supplemental Indenture dated as of February 1, 2001 and the ______ Supplemental
Indenture dated as of __________ between the Company and the Trustee
(collectively, the "Indenture") to which reference is hereby made for a
statement of rights and limitations of rights thereunder of the Holders of the
Securities and of the rights, obligations, duties and immunities of the Trustee
and of the Company, and the terms upon which the Securities are and are to be
authenticated and delivered. As provided in the Indenture, the Securities may be
issued in one or more series which different series may be issued in various
aggregate principal amounts, may mature at different times, may bear interest,
if any, at different rates, may be subject to different redemption provisions,
if any, may be subject to different sinking, purchase or analogous funds, if
any, may be subject to different covenants and Events of Default and may
otherwise vary as in the Indenture provided or permitted. This Note is one of a
series designated as ________ Notes, Series __, due ____________ limited to
$__________ in aggregate principal amount (the "Series _______ Notes").

            2. The record date (the "Regular Record Date") with respect to any
Interest Payment Date means the close of business on [the last day of the
calendar month] [the fifteenth day of the calendar month] next preceding such
Interest Payment Date, whether or not such date shall be a Business Day.
Interest that is payable, and is punctually paid or duly provided for, on any
Interest Payment Date shall be paid to the person in whose name this Note is
registered at the close of business on the Regular Record Date next preceding
such Interest Payment Date; provided, however, that the first payment of
interest on any Note with an Original Issue Date between a Regular Record Date
and the succeeding Interest Payment Date shall be paid to the person to whom the
Note was originally issued. Notwithstanding the foregoing, any interest that is
payable but not punctually paid or duly provided for on any Interest Payment
Date shall forthwith cease to be payable to the registered owner hereof on such
Regular Record Date, and may be paid to the person in whose name this Note is
registered on the close of business on a Special Record Date established by
notice given by mail, by or on behalf of the Company to such Holder not less
than fifteen days preceding such Special Record Date, such record date to be not
less than ten days preceding the date for payment of such defaulted interest, or
may be paid as more fully provided in the Indenture.

            3. Payments of interest (other than interest payable at Maturity)
will be made by mailing a check to the Holder at the address of the Holder
appearing on the Securities Register on the applicable record date, unless
otherwise agreed to by the Company. The principal amount hereof and any premium
and the interest payable at Maturity will be paid at Maturity against
presentation of this Note at the office or agency of the Company maintained for
that purpose in the Borough of Manhattan, The City of New York, or as otherwise
provided in the Indenture.

            4. If an Event of Default with respect to this Note occurs and is
continuing, the principal of this Note may be declared due and payable in the
manner and with the effect provided in the Indenture.

            5. The Indenture permits, with certain exceptions as therein
provided, the amendment thereof and the modification of the rights and
obligations of the Company and the rights of the Holders of the Securities under
the Indenture at any time by the Company with the

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consent of the Holders of not less than a majority in principal amount of the
Securities at the time Outstanding of all series to be affected thereby (voting
as one class). The Indenture also contains provisions permitting the Holders of
a majority in principal amount of the Outstanding Securities of any series, on
behalf of the Holders of all Securities of such series, to waive past defaults
or certain Events of Default under the Indenture, with certain exceptions as
therein provided, and their consequences with respect to such series, prior to
acceleration with respect to the Securities of such series, except if certain
defaults or Events of Default relate to all series of Outstanding Securities,
the Holders of not less than a majority in aggregate principal amount of all
Outstanding Securities voting as a single class may waive the default or Event
of Default. In the case of any such waiver, the Holder of this Note shall be
restored to his former position and rights hereunder, such default shall cease
to exist and be deemed to have been cured and not to have occurred, and any
related Event of Default shall be deemed to have been cured, and not to have
occurred for every purpose of the Indenture; but no such waiver shall extend to
any subsequent or other default or Event of Default or impair any right
consequent thereon.

            6. The Series _________ Notes are [not] subject to redemption in
whole or in part and are not subject to Article XIV of the Indenture. The Series
___________ Notes are [not] entitled to any sinking fund and the provisions of
Article XV of the Indenture are inapplicable thereto.

            7. The Series ___________ Notes will be subject to the provisions of
Article XII of the Indenture, which provide for the satisfaction and discharge
of the Indenture under the circumstances and on the conditions set forth
therein.

            8. No reference herein to the Indenture and no provision of this
Note or of the Indenture shall affect or impair the obligation of the Company,
which is unconditional and absolute, to pay the principal of and premium, if
any, and interest on this Note at the places, at the times, at the rates, in the
amounts and in the coin or currency as prescribed herein and in the Indenture.

            9. The Series ___________ Notes will be issued in denominations of
$_________ and integral multiples of $_____ in excess thereof.

            10. As provided in the Indenture and subject to certain limitations
therein set forth, this Note is transferable on the Securities Register of the
Company, upon surrender of this Note for registration of transfer at the office
or agency of the Company to be maintained for that purpose in The City of New
York. Every Series ___________ Note presented for registration of transfer shall
(if so required by the Company or the Securities Registrar) be duly endorsed, or
accompanied by a written instrument of transfer in form satisfactory to the
Company and the Securities Registrar duly executed, by the Holder hereof or its
attorney duly authorized in writing, and thereupon one or more new Series
_____________ Notes of authorized denominations and for the same aggregate
principal amount will be issued to the designated transferee or transferees.

            The Company shall not be required (i) to issue, register the
transfer of or exchange any such Series ___________ Note to be redeemed for a
period of fifteen days preceding the date of the mailing of the notice of
redemption, or (ii) to register the transfer of or

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to exchange any such Series _________ Note or portion thereof selected for
redemption, except the unredeemed portion of any such Series _________ Note
being redeemed in part.

            No service charge shall be made for any such registration of
transfer or exchange, but the Company may require payment of a sum sufficient to
confer any tax or other governmental charge payable in connection therewith.
Prior to due presentment of a Series _______ Note for registration of transfer,
the Company, the Trustee and any agent of the Company or the Trustee may treat
the person in whose name a Series ________ Note is registered as the owner
hereof for all purposes whether or not such Series __________ Note be overdue
and neither the Company, the Trustee nor any such agent shall be affected by
notice to the contrary.

            11. If this Note is a Global Security (as defined in the Indenture),
(i) it is subject to the provisions of Section 2.4 of the Indenture, and (ii) no
holder of any beneficial interest herein shall have any rights under the
Indenture with respect hereto, and the Depository or its nominee may be treated
by the Company, the Trustee, and any agent of the Company or the Trustee as the
owner hereof for all purposes whatsoever. Notwithstanding the foregoing, nothing
herein shall impair, as between the Depository and such holders of beneficial
interests, the operation of customary practices governing the exercise of the
rights of the Depository as the Holder hereof.

            12. Unless otherwise defined herein, all terms used in this Series
_______ Note which are defined in the Indenture shall have the meaning assigned
to them in the Indenture.

            13. The Indenture and this Series ______ Note shall for all purposes
be governed by, and construed in accordance with, the laws of the State of
Idaho, except that the obligations, rights and remedies of the Trustee
thereunder shall be determined under the laws of the State of New York.

            Unless the certificate of authentication hereon has been manually
executed by or on behalf of the Trustee under the Indenture, this Series _____
Note shall not be entitled to any benefit under the Indenture, or be valid or
obligatory for any purpose.

            IN WITNESS WHEREOF, IDACORP, INC. has caused this instrument to be
signed in its corporate name by the signatures or facsimile signatures of its
President and its Secretary, and its corporate seal or a facsimile thereof to be
hereon impressed, engraved or imprinted.

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                                        IDACORP, INC.

                                        By:_____________________________________
                                           Name:
                                           Title: President

                                       5
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                                        By:_____________________________________
                                           Name:
                                           Title: Secretary

                                       6
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Trustee's Certificate of
      Authentication

This is one of the
      Securities of the series
      designated therein
      referred to in the within-
      mentioned Indenture.

BANKERS TRUST COMPANY,
      as Trustee

By: ____________________________________
    Name:
    Title:

                                       7
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                                   ASSIGNMENT

            FOR VALUE RECEIVED, the undersigned hereby sells, assigns and
transfers unto

_____________________________                       ____________________________
Please insert social security                       Please print or typewrite
or other identifying number                         name and address of assignee

________________________________________________________________________________

________________________________________________________________________________

the within _______ Note, Series __, due _________ of IDACORP, Inc. and does
hereby irrevocably constitute and appoint ___________________ attorney to
transfer the said _________ Note, Series __, due ________ on the books of the
within-mentioned Company, with full power of substitution in the premises.

Dated:_____________________                         ____________________________
                                                    Notice: The signature on
                                                    this assignment must
                                                    correspond with the name as
                                                    written upon the face of the
                                                    _____________ Note, Series
                                                    __, due ____________ in
                                                    every particular without
                                                    alteration or enlargement or
                                                    any change whatsoever.

Signature(s) must be guaranteed by an "eligible guarantor institution" meeting
the requirements of the Trustee, which requirements include membership or
participation in STAMP or such other "signature guarantee program" as may be
determined by the Trustee in addition to or in substitution for STAMP, all in
accordance with the Securities Exchange Act of 1934, as amended.

                                       8Prepared by R.R. Donnelley Financial -- Am. No. 1 to Value Added Reseller Agreement

  
 EXHIBIT 10.37 
  
 [*] = Information redacted pursuant to a confidential treatment request. Such omitted information has been filed separately with the Securities and Exchange Commission. 
  
 AMENDMENT NUMBER ONE TO  VALUE ADDED RESELLER AGREEMENT 
  
 THIS AMENDMENT (“Amendment”), is made and entered into as of the date last executed, below (“Amendment Effective Date”), by and between Cingular Interactive, L.P. (formerly known as
BellSouth Wireless Data, L.P., which was formerly known as RAM Mobile Data USA Limited Partnership), with an address at 10 Woodbridge Center Drive, Woodbridge, New Jersey 07095 (“Cingular”), and Palm, Inc., with an address at 5470
Great America Parkway, Santa Clara, CA 95052. (“Palm”). 
  
 WHEREAS, Cingular and Palm have entered into a
“Value Added Reseller Agreement”, dated February 21, 1997 (the “Agreement”); 
  
 WHEREAS, Cingular
and Palm desire to amend the Agreement as set forth below. 
  
 NOW, THEREFORE, in consideration of the mutual covenants
hereinafter set forth and other good and valuable consideration, Cingular and Palm hereby agree to amend the Agreement as follows: 
  

	1.
	 
	Except as otherwise provided herein, all of the terms, covenants and conditions used herein shall have the meanings ascribed to them in the Agreement. In the event of a
conflict among the terms and conditions of this Amendment and the Agreement, the following order of precedence shall prevail: 
 

  

	 	a.
	 
	this Amendment; and 
 

	 	b.
	 
	the Agreement. 
 

  

	2.
	 
	Throughout the Agreement the word “Cingular” shall replace the word “RAM” and the word “Palm, Inc.” shall replace the words “Palm Computing.
Inc., a wholly-owned subsidiary of U.S. Robotics Corporation” and “Palm Computing.” 
 

  

	2.1
	 
	Terms:    The following definitions are added to the Agreement: 
 

  
 “Palm VII”—means a Subscriber Unit where the equipment is either a Palm VII or Palm VIIx device. 
  
 “[*]”—means a Subscriber Unit where the equipment is a second generation wireless Palm VII device, currently with the code name “[*]” to be marketed as the Palm
i705 
  
 “[*] Launch Date”—means the date of the general retail launch of the [*] device. 

  

	3.
	 
	Paragraph 2.g. is added as follows: 
 

  
 “From time to time the parties may agree on additional airtime subscriber categories to be provided by Cingular and paid for by Palm. To expedite the introduction of such additional airtime subscriber categories, the parties will prior
to the commercial availability of such additional subscriber categories, complete and sign an Additional Airtime Subscriber Category Amendment substantially in the form as set forth in Schedule 2.g. Once signed by both parties, the Additional
Airtime Subscriber Category will be incorporated into Schedule 2b, “Schedule of Charges”. 
  

	4.
	 
	Paragraph 2.h. is added as follows: 
 

  
 “In the event that Palm desires to activate or authorize the activation over any Ninety (90) day period for a single customer of more than [*] [*] Subscribers (as those terms are described in Schedule 2b) where Palm could reasonably
anticipate that such Subscribers will likely use the Cingular Services at a “single location”, (“Single Location Subscriptions”) then Palm shall notify Cingular prior to activating or authorizing the activation of any such
Single Location Subscriptions. Should Palm fail to follow this process, then Cingular shall have the ability, [*] until such time as Cingular has been able to perform a site survey and has had the ability to install necessary network components to
support the additional capacity requirements if any. Notwithstanding the foregoing, Cingular may not provide any information provided by Palm for any sales related activities and Cingular is expressly forbidden from providing any of this Single
Location Information to its direct or indirect sales organizations or channels. Additionally, Cingular shall not [*] without formal five (5) day advance notification to Palm’s designated representatives as defined herein. Cingular hereby agrees
that [*] for Cause. Cause for purposes of this Section 2.h is defined as follows: [*]. A “single location” for purposes of this paragraph means a single building or series of buildings in close proximity in which subscribers would connect
to the network. The parties agree that the approval process set forth in this paragraph is to assist Cingular in single location network capacity planning, and that nothing herein creates any additional or further warranty by Cingular with respect
to the Cingular Facilities or Cingular Services.” 
  

	5.
	 
	The parties acknowledge and agree that “Confidential Information” as defined in Section 7.a shall include any information exchanged between the parties with respect
to [*] and that the terms and conditions of Section 7 shall apply to any use and disclosure of such Confidential Information. 
 

  

	6.
	 
	Paragraph 8.a. is deleted in its entirety and is replaced with: 
 

  
 “a.    The “Initial Term” shall be one (1) year from the Amendment Effective Date, unless sooner terminated pursuant to the terms of the Agreement.” 

  

	7.
	 
	Paragraph 8.b. is deleted in its entirety and is replaced with: 
 

  
 “b.    Not less than [*] prior to the end of the Initial Term or any then existing Renewal Term, the parties shall either provide written notice to the other party that such renewal shall not
occur or meet and compare the average actual monthly usage for each Subscriber Category set forth in Schedule 2b (unless such Additional Airtime Subscriber Category as described in Schedule 2.g requires otherwise) with the Assumed Monthly Usage. The
parties shall negotiate in good faith new Subscriber Unit charges for such Subscriber Category based on the average actual monthly subscriber usage. If the parties cannot agree on a new Subscriber Category price then at either party’s option
and upon written notice to the other party hereto, a party may (i) no longer offer such Subscriber Category or (ii) exercise its option not to renew the then-current term of the Agreement. If neither party exercises its option under 8.b(ii), the
Agreement shall be renewed for an additional one (1) year period (each a “Renewal Term”).” 
  

	8.
	 
	Paragraph 14.a.2 is deleted in its entirety and is replaced with : 
 

  
 “if to Palm: 
  
 Palm, Inc. 
 5470 Great America Parkway 
 Santa Clara, CA 95052 
 Attention: Tim Roper, Head of Global Access 
  
 With a copy (which shall not constitute notice) to: 

 
 Palm, Inc. 
 5470 Great America Parkway, Building 9

 Santa Clara, CA 95052 
 Attention: Stephen Yu, Vice President and General Counsel”

  

	9.
	 
	The line entitled “Registration Fee” in Paragraph I of Schedule 2.b. of the Schedule of Charges is deleted and replaced with the following: 

  
 “Registration Fees [*]—Palm shall pay Cingular Registration Fees pursuant to the following Registration Fee table. 

 
 Registration Fee Table 
  
 

	 
	 [*]
 	  	 [*]
 
	
	
	

	 
	 [*]
 	  	 [*]
 
	
	
	

	 
	 [*]
 	  	 [*]
 

 
 

  

	10.
	 
	Paragraph III, entitled “Monthly Subscriber Unit Charges” as set forth in Schedule 2b, “Schedule of Charges” is deleted in its entirety and replaced with
the following: 
 

  
 “III.    Monthly Subscriber Pricing 
  
 [*] 
  
 A.    Palm VII 
  
 1.    Name of Subscriber
Category:    All Palm VII Subscription Units 
  
 Price:    [*]

  
 B.    [*] 
  
 Cingular and Palm agree that this section 10.III.B entitled “[*]—Monthly Subscriber Pricing” shall become effective in the event the parties do not enter into a written
[*] prior to the commercial availability of the product currently known as “[*]”. [*] Both parties agree to use commercially reasonable efforts in good faith to complete this [*] prior to the commercial availability of [*]. Should the [*]
not be executed prior to the commercial availability of [*] for any reason whatsoever, then Palm shall pay Cingular the charges set forth in this Section 10.III.B for all Cingular Services with respect to usage of [*] Devices. 

 
 1.    Name of Subscriber Category:    Consumer Subscribers 
  
 Brief Description of Subscriber Category:    Consumer Subscribers are those Subscribers that have purchased and activated [*]
devices for their personal use in accessing the standard Palm.net services. Consumer Subscribers have access to the complete suite of Palm.net Services and there is no customization or other corporate use of such units (except as set forth below)
that can be readily recognized and identified by Palm. Cingular agrees that consumer subscribers using the Palm “Re-Director” email solution shall be categorized within this “Consumer Subscriber” category. 

 
 Price:    [*], except that, each Consumer Subscriber is subject to [*]. 

  
 Monthly Usage Assumption:    Based on average use today of [*] that
will grow to [*]. This usage assumption will be reviewed every [*] after the [*] Launch Date and Palm and Cingular agree to negotiate in good faith new monthly pricing. In the event the parties cannot agree on a new monthly price, then Cingular may
at its discretion and upon [*] written notice, [*] into the Consumer Subscriber category. In such event, Cingular shall continue to provide service for previously activated subscribers in the Consumer Subscriber category, at Palm’s option,
until such time as Palm has transitioned the service to another provider under reasonable commercial conditions [*]. Palm will be responsible for fees incurred by the existing subscriber base under the transition period. 
  
 2.    Name of Subscriber Category:    Corporate Email Subscriber 
  
 Brief Description of Subscriber Category:    The Corporate Email Subscriber has access to corporate email, as well as PIM
data. This category relates only to subscribers identifiable by Palm as being Corporate Email Subscribers and whose application usage is ascertainable by Palm. 
  
 Price:    [*] 
  
 Monthly Usage Assumption:    [*] This usage assumption is subject to a review every [*] after the [*] Launch Date and Palm and Cingular agree to negotiate in good faith new monthly pricing. In the event the
parties cannot agree on a new monthly price, then Cingular may at its discretion and upon [*] written notice, [*] into the Corporate Email Subscriber category. In such event, Cingular shall continue to provide service for previously activated
subscribers in the Corporate Email Subscriber category, at Palm’s option, until such time as Palm has transitioned the service to another provider under reasonable commercial conditions [*]. Palm will be responsible for fees incurred by the
existing subscriber base under the transition period. 
  
 3.    Name of Subscriber
Category:    Business Applications 
  
 Brief Description of Subscriber
Category:    Business Application Subscribers that are positively identified by Palm as being within this category enable subscribers from both inside and outside an enterprise to access and manage critical customer account
information. Customer Relations Management (CRM) applications are designed to improve customer relationships. Sales Force Automation (SFA) applications are designed to automate sales force efforts. Access to Corporate Databases provides the
subscriber with timely critical information. CRM, SFA and Access to Corporate Databases are examples of Business Applications. This 

 category is to be narrowly construed and specifically does not include event management such as dispatch applications or field services
applications, transportation and telemetry applications, corporate email or peer to peer messaging. This category relates only to subscribers identifiable by Palm as being Business Applications subscribers. 
  
 Price:    [*] 
  
 Monthly Usage Assumption:    [*] plus access to Corporate Databases. This usage assumption is subject to a review every [*] after the [*] Launch Date and Palm and Cingular agree to negotiate
in good faith new monthly pricing. In the event the parties cannot agree on a new monthly price, then Cingular may at its discretion and upon [*] written notice, [*] into the Business Applications category. In such event, Cingular shall continue to
provide service for previously activated subscribers in the Business Applications Subscriber category, at Palm’s option, until such time as Palm has transitioned the service to another provider under reasonable commercial conditions [*]. Palm
will be responsible for fees incurred by the existing subscriber base under the transition period. 
  
 4.    Name of Subscriber Category:    Combined Corporate Email and Business Applications Subscribers 
  
 Brief Description of Subscriber Category:    Subscribers Identified in the category are those who combine the services described in 2 and 3 above and who are identifiable by Palm as being
subscribers of Corporate Email and Business Applications. 
  
 Price:    [*]

  
 Monthly Usage Assumption:    [*] for service as described above. This usage assumption is subject to
a review every [*] after the [*] Launch Date and Palm and Cingular agree to negotiate in good faith new monthly pricing. In the event the parties cannot agree on a new monthly price, then Cingular may at its discretion and upon [*] written notice,
[*] into the Combined Corporate Email and Business Applications Subscribers category. In such event, Cingular shall continue to provide service for previously activated subscribers in the Combines Corporate Email and Business Applications
Subscribers category, at Palm’s option, until such time as Palm has transitioned the service to another provider under reasonable commercial conditions [*]. Palm will be responsible for fees incurred by the existing subscriber base under the
transition period. 

  
 5.    Name of Subscriber Category:    Vertical
Applications 
  
 Brief Description of Subscriber Category:    Subscribers utilize applications for event
management such as dispatch applications, field services applications, and delivery/transportation applications. This category relates only to subscribers identifiable by Palm as being Vertical Application subscribers. 
  
 Price:    [*] 
  
 6.    Name of Subscriber Category:    Other Vertical Subscriber Categories will be identified jointly between Palm and Cingular. Usage assumptions and pricing will also
be negotiated as the categories are identified, as described in paragraph 3 above. 
  

	 	B.
	 
	At the end of each month, [*] in each Subscriber Category (“Subscriber Report”). Upon prior written request of Cingular (Audit Request Date), Palm will make available
to Cingular during normal business hours all records necessary for Cingular to verify the Subscriber Report (the “Audit”). In the event that Cingular determines during the Audit that Subscribers have been reported in the wrong Subscriber
Category, and such activations are to the detriment of Cingular, then Palm agrees to investigate Cingular’s claim and to accept or reject that claim within [*] of Palm’s receipt of the Audit results. If Palm accepts Cingular’s claim
then Palm will pay Cingular within [*] the difference between the amount received by Cingular and the amount that would have been received by Cingular had the subscriber unit been reported in the correct Subscriber Category. If the Audit reveals
that Subscribers have been reported in the wrong Subscriber Category, and such activations are to the detriment of Palm, then Palm shall immediately move those subscribers to the correct category at no cost to Palm. If Palm rejects Cingular’s
claim, then both parties agree to retain the services of an independent third party auditor to investigate the claim and make an objective recommendation. If the parties cannot agree upon an auditor within [*], then the parties shall retain the
services of a mutually acceptable certified public accountant. If the results of such investigation show that Palm does in fact owe an amount to Cingular, then Palm will pay Cingular within [*] the difference between the amount received by Cingular
and the amount that would have been received by Cingular had the subscriber been reported in the correct Subscriber Category. Palm will also pay for the costs associated with the audit; however, in no event will Palm pay for more than two (2) such
audit in a twelve (12) month period. If Palm is found to be compliant with the Agreement and not in default of any amounts per this section 8.2.B, then Cingular will pay all costs associated with this third party audit. The Parties agree that these
audits may be performed for any period within [*] immediately prior to the Audit Request Date. Audits will not be performed for time periods greater than [*] in the past unless both parties agree to perform such audits. As part of the 

 audit, Palm will provide a [*] breakdown of Mobitex Activation Numbers (“MAN”) to subscriber category. As part of the [*]
invoice, and for use with reconciliation, Cingular, will provide the following: MAN, Subscriber Category, kilobyte usage, total amount charged, activation charge. 
  

	11.
	 
	A new Section V is added to Schedule 2b, “Schedule of Charges” as follows: 
 

  
 “V.    [*]....... [*] 
  
 The [*] entitles
Palm to the Monthly Palm Traffic Detail Report and Host Detail Report in Cingular’s standard electronic format and/or hard copy as presented in Attachment X.” 
  

	12.
	 
	A new section VI is added to the Schedule 2b, “Schedule of Charges” as follows: 
 

  
 “VI.    [*]....... [*] 
  
 On or before the
fifth business day of each month, Palm shall provide Cingular a list of the MAN’s to be moved from the Consumer Subscriber Category to any other Subscriber Category. [*] The list shall be provided electronically and in the format set forth in
Schedule 2b1. Cingular shall charge Palm, and Palm agrees to pay the Secondary Activation Fee. Once the MAN has been moved to a different Subscriber Category, Palm agrees to pay the monthly charges associated with such Subscriber Category.”

  

	13.
	 
	“VII.    [*] Customer.    Cingular warrants that as of the Amendment Effective Date, [*]” 

  

	14.
	 
	Schedule 1.c, “Use of RAM Logo” is replaced with “Use of Cingular Logo and Branding Guidelines.” 
 

  

	15.
	 
	Schedule 6, attached hereto, entitled “Service Level Agreement” is hereby added to the Agreement. 
 

  
 Except as modified and/or amended herein, all of the terms, covenants and conditions contained in the Agreement shall remain in full force and effect.

  
 IN WITNESS WHEREOF, Palm and Cingular have caused this Amendment to be duly executed by their respective duly authorized representatives as of
the day and year first above written. This Amendment will not be fully executed and binding on the parties unless and until authorized signatures of both parties are affixed hereto. 
  
 
	 Palm, Inc.
 	 	  	 	 Cingular Interactive, L.P.
 
	 
	 By:
 	 	         /s/ Todd Bradley
 
	 	  	 	 By:
 	 	 /s/ illegible
 

	 
	 Title:
 	 	 Chief Operating Officer
 
	 	  	 	 Title:
 	 	 V.P of Marketing—Data and Mternet
 

	 
	 Date:
 	 	 11/28/01
 
	 	  	 	 Date:
 	 	 11/13/01
 

 

  
 SCHEDULE 1.c 
  
 Use of Cingular Logo and Branding Guidelines 
 Use of Palm brand 
  
 As contained in paragraph 1.c of the Agreement, Palm agrees to abide by the Cingular Logo and Branding Guidelines in effect at the time of their utilization, provided that Palm shall be afforded a commercially
reasonable period of time following any change to such Guidelines by Cingular to transition to such new Guidelines. The Cingular Logo and Branding Guidelines, which are modified from time to time, may be found on the Cingular Interactive web site
at: http://www.cingularinteractive.com/abo/brand/index.html 
  
 Any use of the Palm brand, Palm logo and Palm trademark must be agreed upon in
writing by Palm. 

  
 SCHEDULE 2b1 
  
 Format for Notifying Cingular 
 of MANs Changing to Different
Subscriber Categories 
  
 The Palm to provide Cingular with an Electronic Format for will include the following variables for each Subscriber that is
changed : 
  
 MAN Number 
 Current Category 
 New Category 
 Date of Change 
  
 Additionally a spreadsheet in an Excel format must be
provided on a monthly basis detailing the following 
  

	1)
	 
	The category status of all customers beginning of the Month 
 

  
 MAN Number 
 Subscriber Category 
  

	2)
	 
	The category status of all customers at the end of the Month 
 

  
 MAN Number 
 Subscriber Category 
  

	3)
	 
	A list of Subscriber Category Changes 
 

  
 MAN Number

 Current Category 
 New Category 

  
 SCHEDULE 2.g. 
  
 Additional Subscriber Category Amendment 
  
 Name of Subscriber Category:

  
 Brief Description of Subscriber Category: 
  
 Subscriber
Price: 
  
 Monthly Usage Assumption: 
  
 Effective Date:

  
 Term/Review Period: 
  
 Restrictions or Other Comments:

  
 
	 Palm, Inc.
 	 	  	 	 Cingular Interactive, L.P.
 
	 
	 By:
 	 	 
	 	  	 	 By:
 	 	 

	 
	 Title:
 	 	 
	 	  	 	 Title:
 	 	 

	 
	 Date:
 	 	 
	 	  	 	 Date:
 	 	 

 
  

  
 Schedule 6 
  
 Service Level Agreement 
  
 Section I—Network Availability and
Reliability 
  

	 	1.    Network
	 
	Availability 
 

  
 Cingular agrees
to use commercially reasonable efforts to operate the Cingular Facilities [*], except for downtime associated with scheduled preventative maintenance (“PM”). All scheduled PM that in Cingular’s opinion may have a significant impact on
Palm’s subscriber’s ability to use the Cingular Facilities will be performed, where commercially reasonable, during the Maintenance Window (as such term is defined below). Cingular further agrees to notify Palm’s network operations
center (“NOC”) at least seven (7) days in advance of any PM that in Cingular’s opinion may have a significant impact on Palm’s subscriber’s ability to use the Cingular Facilities. The Maintenance Window is defined as that
period from Monday 12:01 AM PST to Monday 3:00 AM PST. Nothing herein shall preclude Cingular from taking any action, or performing any operation with respect to the Cingular Facilities that Cingular in its sole opinion determines is necessary or
prudent, subject to Cingular’s obligations to Palm under paragraph 2, below (“Packet Success Rate”). 
  

	 	2.    Packet
	 
	Success Rate 
 

  
 2.1. The Packet
Success Rate will be reported to Palm within fifteen (15) days of the last day of each calendar month. (each calendar month a “Report Period”) The report will set forth the Packet Success Rate for each Measurement Period (as defined below)
during the month. For purposes of determining how many Measurement Periods are in a Report Period, a Measurement Period that includes both calendar days in a new month and calendar days in the preceding month shall be included in the new
month’s Report Period. By way of example only, if January 31st is on a Wednesday, then the last four (4) days of January will be included in February’s Report Period. The Packet Success Rate (PSR) expressed as a percentage is calculated as
follows: 
  
 PSR = WPSR x 100% 
  
 And Where: 
  
 WPSR = Weekly Packet Success Rate = (TPP-TPND)/TPP 
  
 And Where: 
  
 TPP = Total Packets
Presented to the network for delivery during the Measurement Period, and; 

  
 TPND = Total Packets Not Delivered during the Measurement Period solely as a result of a
network failure (where “Delivered” means that the data packets are acknowledged as received by the radio modem or the host, as the case may be and as recorded in the Network Traffic logs), and; 
  
 The Measurement Period is from Sunday, 12:01 a.m. EST to the following Sunday, 12:01 a.m. EST. 
  

2.2    Palm acknowledges and agrees that the PSR is based on total Cingular Network activity, and not solely on Palm activity. Cingular is not responsible for
network elements not provided by Cingular or any of its subcontractors. Table A below specifies when Cingular Interactive is required to issue a credit against Palm’s Monthly Subscription Charges due for Services for the next full billing
period. The table also specifies the amount of Service credit due. 
  
 Table A 
  
 
	
	
	

	 [*]
 	  	 [*]
 
	
	
	

	 [*]
 	  	 [*]
 
	
	
	

	  	  	  
	
	
	

	 [*]
 	  	 [*]
 
	
	
	

	 [*]
 	  	 [*]
 
	
	
	

	 [*]
 	  	 [*]
 
	
	
	

	 [*]
 	  	 [*]
 
	
	
	

	 [*]
 	  	 [*]
 
	
	
	

 
  
 The credits set forth in the above tables are not cumulative. By way of example
only, assume that there were [*]. 
  
 2.3    If the PSR is below the Packet Success Rate Objective for more
than one Measurement Period in each of three consecutive months, then Palm shall have the right at its sole obligation to terminate this Agreement, and in such case, neither party shall have any further liability whatsoever with respect to this
Agreement, except as may be expressly provided herein. 
  
 2.4.    This Section I sets forth Palm’s [*]
and Cingular’s [*] in the event Cingular does not meet the obligations set forth therein. 
  
 Section II—Network Monitoring 

 
 Cingular and Palm agree to participate in development and beta testing of real-time Network Monitoring Tools. The definition of “Network
Monitoring Tools” will be developed and agreed upon jointly. The parties shall use commercially reasonable efforts to finalize the definition of the Network Monitoring Tools within thirty (30) days of the execution of this Amendment. The
parties further agree to develop a mutually agreeable time line for delivery of the Network Monitoring Tools no later than sixty (60) days after the Effective Date. 

  
 During the period between the Effective Date and the Delivery Date of the Network Monitoring Tools, Cingular agrees to
the Escalation Plan set forth below and the objectives set forth in the Operations Plan developed under the Agreement. 

  
 Escalation Plan 
  
 Primary Contact: Network Operations Center 
 Phone: [*] 
  
 Email: [*] 
  
 For issues
relating to end user problems please direct customers to 888-756-7256 or 407-531-4400 
  
 Customer uses the Mobitex Network via
their Frame Relay Network. Palm connects to Mobitex via routers that are housed in the NCC’s and each hub location. 
  
 The
following host connections are through the (IAG) Internet Access Gateway’s 
 
	
	
	
	
	

	 [*]
 	 	 [*]
 	 	 [*]
 
	
	
	
	
	

	 [*]
 	 	 [*]
 	 	 [*]
 
	
	
	
	
	

	 [*]
 	 	 [*]
 	 	 [*]
 
	
	
	
	
	

	 [*]
 	 	 [*]
 	 	 [*]
 
	
	
	
	
	

	 [*]
 	 	 [*]
 	 	 [*]
 
	
	
	
	
	

	 [*]
 	 	 [*]
 	 	 [*]
 
	
	
	
	
	

	 [*]
 	 	 [*]
 	 	 [*]
 
	
	
	
	
	

	 [*]
 	 	 [*]
 	 	 [*]
 
	
	
	
	
	

	 [*]
 	 	 [*]
 	 	 [*]
 
	
	
	
	
	

	 [*]
 	 	 [*]
 	 	 [*]
 
	
	
	
	
	

	 [*]
 	 	 [*]
 	 	 [*]
 
	
	
	
	
	

 
  
 [*] 
  
 [*] 
  
 Types of Outage
Notification: Base or Higher, notify the NOC and email. 
  
 Ensure that all primary contacts and Account Team
are notified on any outage that affects this account. 
  
 Problems with corrupt or delayed FTP traffic files use the following process in addition to
notification to the Palm NOC 
  
 [*] 
 [*] 
 [*] 

  
 Notification: 
 Account Team is to be contacted on all events that affect this customer. 
  
 
	
	
	
	
	
	
	

	 Position
 	    	 Name
 	    	 I@P
 	    	 Phone Number
 
	
	
	
	
	
	
	

	 Program Director
 	    	 [*]
 	    	 [*]
 	    	 [*]
 
	
	
	
	
	
	
	

	 Technology
 	    	 [*]
 	    	 [*]
 	    	 [*]
 
	
	
	
	
	
	
	

	 Sales Operations
 	    	 [*]
 	    	 [*]
 	    	 [*]
 
	
	
	
	
	
	
	

	 Strategic Accounts Coordinator
 	    	 [*]
 	    	 [*]
 	    	 [*]
 
	
	
	
	
	
	
	

	 Director Customer Support
 	    	 [*]
 	    	 [*]
 	    	 [*]
 
	
	
	
	
	
	
	

	 V.P. Customer Support
 	    	 [*]
 	    	 [*]
 	    	 [*]
 
	
	
	
	
	
	
	

	 Program Manager
 	    	 [*]
 	    	 [*]
 	    	 [*]
 
	
	
	
	
	
	
	

	 Billing Analyst
 	    	 [*]
 	    	 [*]
 	    	 [*]
 
	
	
	
	
	
	
	

	 NCC Manager
 	    	 [*]
 	    	 [*]
 	    	 [*]
 
	
	
	
	
	
	
	

	 Director Customer Engineering
 	    	 [*]
 	    	 [*]
 	    	 [*]
 
	
	
	
	
	
	
	

	 Director NTS
 	    	 [*]
 	    	 [*]
 	    	 [*]

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