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Exhibit 10.33    
  

Richard Interdonato  

 

C-O-N-F-I-D-E-N-T-I-A-L  

 
 

SEPARATION AGREEMENT AND GENERAL RELEASE    
  

	1.
	General Release.    In exchange for the valuable consideration contained herein, the sufficiency of which I hereby
acknowledge, Richard Interdonato ("Interdonato") releases, dismisses, and forever discharges Aegis Communications Group, Inc. and any affiliated corporations, subsidiaries, officers, directors,
employees, agents, predecessors, successors, transferees, and assigns (collectively referred to as "the Company") from any and all actions, causes of action, suits, damages, debts, claims,
counterclaims, obligations, and liabilities of whatever nature, known or unknown, resulting from or arising out of, directly or indirectly, my employment relationship or the termination of my
employment relationship with the Company, including, without limitation by reason of specification, any claims for breach of contract of any kind, wrongful discharge of any kind, any tort claims of
any kind, and any claims arising under any federal, state, or local laws or ordinances concerning employment or prohibiting any form of discrimination, including, without limitation by reason of
specification, the Age Discrimination in Employment Act of 1967, Title VII of the Civil Rights Act of 1964, the Older Workers Benefit Protection Act, the Americans With Disabilities Act, the Civil
Rights Act of 1991, the Family and Medical Leave Act, and any common law claims now or hereafter recognized.

	2.
	Separation Date.    Interdonato acknowledges that the last day of his employment with the Company is 31 July 2002 ("Separation
Date").

	3.
	Non-Admission.    Interdonato agrees and acknowledges that neither this Agreement nor the Company's offer to enter into this
Agreement should be construed as an admission by the Company that it has acted wrongfully towards Interdonato or any other employee, and that the Company expressly denies any liability to, or wrongful
acts against Interdonato on the part of itself, its employees or its agents.

	4.
	Severance Consideration.    In full consideration and as material inducements to Interdonato signing this Agreement, the
Company will, upon the expiration of the revocation period set forth in Section 9(e) herein:

	(a)
	Make
a lump sum severance payment of $275,000.00 minus all applicable withholding taxes.

	(b)
	If
Interdonato elects to continue his coverage of the Company's medical insurance plan, the company will pay its portion of the monthly premiums through the end of the month of July
2003. The Company will withhold from the lump sum payment the total premium amount for the 12-month period that Interdonato would have paid as the employee portion of premiums for both medical and
dental insurance.

	(c)
	Interdonato
will be sent COBRA notification to continue medical insurance after July 31, 2003.

	(d)
	Interdonato
will not participate in any bonus or other cash compensation plan or program. The company will allow Interdonato to participate in a commission plan to be agreed upon
separately for any business Interdonato brings to Aegis after 31 July 2002. 

Interdonato's
Initials
    RI                                    
                                        Employer's
Initials    TF     

	(e)
	The
company will deduct from the lump sum payment any sum that is allowable under the Company's 401 K plan for plan year 2002.

	(f)
	Interdonato
will be paid any vacation owed.

	(g)
	Interdonato
will be allowed to keep his vested stock options for a period of 18 months from 31 July 2002. The options will expire on 31 January 2004. 

	5.
	Post-Employment Covenants.    

	(a)
	Non-Disparagement.    Interdonato agrees that he will not disparage or in any way criticize the Company and/or present and
former officers, directors, employees, agents, predecessors, successors, transferees, and assigns of the Company to any third party, including but not limited to employees, vendors, customers, or
business partners at any time in the future. Interdonato also agrees that he will not disparage or in any way criticize the Company's products, services, marketing and promotional materials, and/or
business practices to any third party, including but not limited to employees, vendors, customers, or business partners at any time in the future.

	(b)
	Ownership, Non-Disclosure and Non-Use of Confidential Information.

	(i)
	Interdonato
acknowledges and agrees that all Confidential Information, and all physical embodiments thereof, are confidential to and shall be and remain
the sole and exclusive property of the Company. Interdonato warrants that he has delivered to the Company, or will deliver to the Company no later than 5:00 p.m. on 31 July 2002 all  Confidential Information (and all embodiments thereof) in Interdonato's custody, control or possession.

	(ii)
	"Confidential
Information" means information, including trade secrets, relating to the Company or its Affiliates which (1) derives economic value,
actual or potential, from not being generally known to and not being readily ascertainable by other persons who can obtain economic value from its disclosure or use; and (2) is the subject of efforts
that are reasonable under the circumstances to maintain its secrecy. Assuming these two criteria are met, Confidential Information shall include information disclosed to or known to Interdonato as a
direct or indirect consequence of or through his/her employment with the Corporation or its subsidiaries, about any customer's, supplier's or the Corporation's or its subsidiaries' business, methods,
business plans, operations, products, processes and services, including, but not limited to, information relating to research, development, inventions, recommendations, programs, systems, and systems
analyses, flow charts, finances, and financial statements, marketing plans and strategies, merchandising, pricing strategies, merchandise sources, client sources, system designs, procedure manuals,
automated data programs, financing methods, financial projections, terms and conditions of arrangements of any business, computer software, terms and conditions of business arrangements with clients
or suppliers, reports, personnel procedures, supply and services resources, names and addresses of clients, the Corporation's or its subsidiaries' contacts names of professional advisors, and all
other information pertaining to clients and suppliers, including, but not limited to assets, business interests, personal data and all other information pertaining to the Corporation or its
subsidiaries, clients or suppliers whatsoever, including all accompanying documentation therefore. All information disclosed to Interdonato, or to which Interdonato has access during the period of his
employment, for which there is any reasonable basis to be believed is, or which appears to be treated by the Employer as Confidential Information, shall be presumed to be
Confidential Information here under. Confidential Information shall not, however, include information that (i) is publicly known or becomes publicly known through no fault of Interdonato, or (ii) is
generally or readily obtainable by the public, or (iii) constitutes general skills, knowledge and experience acquired by Interdonato before and/or during his/her employment with the Corporation and
its subsidiaries. 

Interdonato
agrees that all documents of any nature pertaining to activities of the Corporation, its subsidiaries or their affiliates, or that include any Confidential Information, in his possession
now or at any time during the term of his employment, including without limitation, memoranda, notebooks, notes, data sheets, records and computer programs or computer files, are and shall be the
property of such entity and that all copies thereof shall be surrendered to the appropriate entity upon termination of his employment. 

	(iii)
	Interdonato
agrees that all Confidential Information received or developed by Interdonato as a result of Interdonato's employment with the Company
will be held in trust and in strictest confidence by Interdonato. Interdonato will protect 

such
Confidential Information from disclosure and, without the prior written consent of the Company, will make absolutely no use of the Confidential Information. Interdonato shall maintain and observe
the obligations of confidentiality contained in this Agreement with respect to the Confidential Information for a period of two (2) years from the Separation Date. However, with respect to those items
of Confidential Information which constitute a trade secret as defined by the applicable laws governing the protection of trade secrets of the Company, Interdonato's obligations of confidentiality and
non-disclosure shall continue to survive after said two-year period to the greatest extent permitted by applicable law. 

	(c)
	Agreement Not to Solicit Customers. For a period of one year from the Separation Date, Interdonato, except on behalf of or with the
prior written consent of the Company, shall not, either directly or indirectly, on Interdonato's behalf or on behalf of others, solicit, divert, or appropriate or attempt to solicit, divert, or
appropriate any business from any customer or actively sought prospective customer of the Company with whom Interdonato has dealt, whose dealings with the Company have been supervised by Interdonato,
or about whom Interdonato has acquired Confidential Information in the course of his/her employment. Business shall mean the sale, marketing and provision of inbound and outbound telecommunications
based marketing services and customer service functions (provided in the manner or method in which the Company has historically provided them), marketing research services, the consulting, design and
implementation of these services, and any related business the Company is engaged in as of the Separation Date.

	(d)
	Agreement Not to Solicit Employees. For a period of one year from the Separation Date, Interdonato shall not, either directly or
indirectly, on Interdonato's own behalf or on behalf of others, solicit, divert, or hire, or attempt to solicit, divert, or hire, any person employed by the Company, whether or not the employment of
any such person is pursuant to a written agreement, for a determined period or at will.

	(e)
	Agreement Not To Compete. As a material term of this Agreement and in order to protect the goodwill, the client and vendor relations,
the Confidential Information, the competitive business advantage of AEGIS and AEGIS's investment in the training and education of Interdonato, Interdonato agrees that for a period of one (1) year
after the date of the termination of employment with AEGIS, Interdonato shall not, anywhere within the United States, or any other geographical area where AEGIS conducts its business, directly or
indirectly, either individually or on behalf of or with any person or entity, unless first obtaining the express written permission (which shall not be unreasonably withheld) of the President of
AEGIS; (i) prepare to compete or actually compete with or against AEGIS in providing telephone marketing, marketing research or any other services related to the then current business of AEGIS to
third parties; (ii) become associated in any way with, be employed by, render any services to, or consult with, any person or entity that competes with, or is a competitor of AEGIS in providing
telephone marketing, marketing research or any other services related to the then current business of Aegis or enter into any other relationship with any Competing Entity; (iii) be employed by, render
any services to, or consult with, any person or entity where Interdonato's employment or the services to be rendered by Interdonato would involve in any material way telephone marketing, marketing
research or any other services related to the then current business of AEGIS; and, (iv) render, perform, or provide any telephone marketing or marketing research or any other services related to the
then current business of AEGIS to any actual or prospective clients of AEGIS with whom Interdonato had personal contact while employed by AEGIS. 

The
purpose of this Agreement is to restrict the activities of Interdonato under this section only to the extent necessary for the protection of AEGIS's legitimate business interests. AEGIS and
Interdonato agree that the scope, duration and geographic area provisions in this section are reasonable. In the event that a court of competent jurisdiction finds that the provisions of this section
exceed the scope, time or geographical limitations permitted by 

applicable law, the parties agree that the court shall reform the provisions to permit the maximum scope, time or geographic limitations permissible. 

	(f)
	Return of Company Property. Interdonato warrants that he has delivered to the Employer or will deliver to the Employer within a
reasonable period of time all Company property in Interdonato's possession and control, including without limitation, (excluding the computer provided to Interdonato to work from his home), credit
cards, security access card. 

	6.
	Unemployment Claims. Interdonato will not file for unemployment until the expiration of twelve months from the separation date. If
Interdonato draws any unemployment compensation before the twelve-month term expires, his rights under this agreement expire and the Company has the right to collect all monies already paid under this
Agreement. After the twelve-month term has expired, the Company agrees that it will not contest any claim for unemployment filed by Interdonato.

	7.
	Breach by Interdonato. Interdonato acknowledges that breach of any of the obligations under this Agreement will cause the Company
irreparable damage for which other remedies will be inadequate. Accordingly, in the event of such breach, the Company shall have the right to petition for injunctive or other equitable relief from a
court of competent jurisdiction as may be necessary and appropriate to prevent the continued or further breach of this Agreement by Interdonato, and Interdonato shall not oppose such injunction on the
grounds that an adequate remedy is available at law. Such remedy shall be in addition to other remedies available to the Company. If the Company seeks an injunction hereunder, then Interdonato waives
any requirement that the disclosing party post a bond or any other security.

	8.
	CONFIDENTIALITY. Interdonato represents and agrees that Interdonato will keep the terms, amount, and fact of this Agreement completely
CONFIDENTIAL and that Interdonato will not hereafter disclose any information concerning this Agreement to anyone, except Interdonato's immediate family (spouse, children, and parents), investment
advisor, tax advisor, outplacement advisor, accountant, and attorney, provided that they agree to keep this information CONFIDENTIAL, or to enforce the terms of this Agreement.

	9.
	Compliance with Law. Interdonato hereby acknowledges and agrees that this Agreement and the termination of his employment and all
actions taken in connection therewith are in compliance with the Age Discrimination in Employment Act and the Older Workers Benefit Protection Act and that the
release set forth in Section 1 hereof shall be applicable, without limitation, to any claims brought under these Acts. Interdonato further acknowledges and agrees that:

	(a)
	The
release given by Interdonato in this Agreement is given solely in exchange for the consideration set forth in this Agreement and such consideration is in addition to anything of
value to which Interdonato received prior to entering into this Agreement;

	(b)
	By
entering into this Agreement, Interdonato does not waive rights or claims that may arise after the date this Agreement is executed;

	(c)
	Interdonato
has been advised to consult an attorney prior to entering into this Agreement, and this provision of this Agreement satisfies the requirement of the Older Workers Benefit
Protection Act that Interdonato be so advised in writing;

	(d)
	Interdonato
has at least twenty-one (21) days from 9 July 2002 within which to consider this agreement; and

	(e)
	For
a period of seven (7) days following execution of this Agreement, Interdonato may revoke this Agreement and this Agreement shall not become effective or enforceable until such
seven-day period has expired. 

	10.
	Knowledgeable Decision by Interdonato. Interdonato has read all of the terms of this Agreement and has had an opportunity to discuss it
with individuals of Interdonato's own choice, as limited by Section 8 of this Agreement, who are not associated with the Company. Interdonato understands 

the
terms of this Agreement and that this Agreement releases forever the Company from any legal action arising from Interdonato's employment relationship and the termination of this employment
relationship by the Company. Interdonato signs this Agreement of his own free will in exchange for the consideration to be given to Interdonato, which Interdonato acknowledges is adequate and
satisfactory. Neither the Company nor its agents, representatives, or employees have made any representations to Interdonato concerning the terms or effects of this Agreement, other than those
contained in the Agreement. 

	11.
	Controlling Law. This Agreement is made and entered into in the State of Texas, and shall in all respects be interpreted, enforced, and
governed under the laws of the State of Texas. The language of all parts of this Agreement shall in all cases be construed as a whole, according to its fair meaning, and not strictly for or against
any of the parties.

	12.
	Severability. Should any provision of this Agreement be declared or be determined by any court to be illegal or invalid, the validity
of the remaining parts, terms or provisions shall not be affected thereby and said illegal or invalid part, term, or provision shall be deemed not to be a part of this Agreement. 

        In
witness whereof, the parties have executed this Agreement this 8 day of August, 2002. 

	 	 	 	Company:
	 	 	 	 	 
	

Richard Interdonato	
 	

AEGIS COMMUNICATIONS GROUP, INC.
	 	 	 	 	 
	By:	/s/  RICHARD INTERDONATO      
 Richard Interdonato	 	By:	/s/  THOMAS FRANKLIN      
 Thomas Franklin

EVP Administration
	 	 	 	 	 
	Date:	8/7/02	 	Date:	8/8/02

Stock List Graham  

Alpha Sorted Plan Year  

	 
	 	Aegis Stock Options
 Combined - all plans

	 	 
	 	 
	 	 
	 	 
	 	 
	 	 
	 	 
	 	 

	 
	 	Name
 
	 	Date

Issued
	 	Original

Grant
	 	Net Available

Options

Outstanding
	 	 
	 	Original

Option

Price
	 	Current

Option

Price
	 	Original

Grant
	 	Options

Outstanding

	98	 	Interdonato, Richard	 	3/25/1999

3/25/2000

3/25/2001

3/25/2002	 	300,000

100,000

100,000

100,000	 	300,000

yes

yes

yes	 	  

100,000

100,000

100,000	 	$
$
$
$	0.91

0.91

0.91

0.91	 	$
$
$
$	0.91

0.91

0.91

0.91	 	 	 	 
	

98	
 	

Interdonato, Richard	
 	

8/17/1999

8/17/2000	
 	

100,000

100,000	
 	

100,000

yes	
 	

  

100,000	
 	
$
$	

0.97

0.97	
 	
$
$	

0.97

0.97	
 	

 	
 	

 
	

98	
 	

Interdonato, Richard	
 	

12/20/1999

12/20/2000

12/20/2001

12/20/2002	
 	

100,000

33.334

33.333

33,333	
 	

100,000

yes

yes

no	
 	

 

33,334

33,333	
 	
$
$
$	

1.12

1.12

1.12	
 	
$
$
$	

1.12

1.12

1.12	
 	

 	
 	

 
	

98	
 	

Interdonato, Richard	
 	

2/24/2000

2/24/2001

2/24/2002

2/24/2003	
 	

100,000

33,334

33,333

33,333	
 	

100,000

yes

yes

no	
 	

 

33,334

33,333	
 	
$
$
$	

1.94

1.94

1.94	
 	
$
$
$	

1.94

1.94

1.94	
 	

 	
 	

 
	

98	
 	

Interdonato, Richard	
 	

12/13/2000

12/13/2001

12/13/2002

12/13/2003	
 	

50,000

16,667

16,667

16,666	
 	

50,000

yes

no

no	
 	

 

16,667	
 	
$
$	

0.70

0.70	
 	
$
$	

0.70

0.70	
 	

 	
 	

 
	

 	
 	

 	
 	

 	
 	

 	
 	

 	
 	

550,001	
 	
 	

 	
 	
 	

 	
 	

 	
 	

 

	*
	indicates
post-merger separation 

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Exhibit 10.33

SEPARATION AGREEMENT AND GENERAL RELEASEQuickLinks
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Exhibit 10.34    
  

         

  

PRIVATE & CONFIDENTIAL  

Mr. Herman
Schwarz

Aegis Communications Group, Inc.

[Intentionally left blank]

[Intentionally left blank] 

        March 21,
2003 

Dear
Herman, 

        As
you are aware, the Board of Directors has asked the Company to explore various strategic alternatives, which may result in a change of control of the Company. The Board has recognized
that such a transaction may cause you concern relative to your future employment with the Company. Further, the Board wishes to insure that management is aligned with the best interest of the
shareholders in negotiating any potential transactions. To meet this objective and to offset any employment concerns you may have, the Board has asked the Compensation Committee to provide a Retention
Bonus Plan ("Plan") for the Executive Team. 

        The
following proposal has been authorized by the Compensation Committee and approved by the Board of Directors to be put into place immediately. Please understand that any existing
employment agreements and/or compensation packages are not changed or altered in any way, shape, or form by the implementation of this Plan. Also, note that this Plan will be disclosed in the
appropriate public filings for the Company and will be made part of the public record. 

Retention Bonus Plan  

        Upon the closing of a sale/merger, which results in a change of control ("Sale"), the Company will accrue a Bonus
Pool to be paid out to members of the Executive Team. To the extent that an investment is made by a third party, a joint venture is created with a third party, or an existing sponsor makes an
investment a Bonus Pool will not be created. The Bonus Pool will be up to 2% of the Enterprise Value paid for Aegis. Enterprise Value is defined as the net consideration paid for Aegis net of fees or
any deductions in purchase price or payments and net of any retained liabilities (with the exception of this Bonus). A member of the Executive Team will not be entitled to his/her portion of the Bonus
Pool if he/she resigns from the Company or is terminated for Cause. Furthermore, in order for the respective member of the Executive Team to be eligible to receive his/her portion of the Bonus Pool,
he/she must continue to put forth diligent and good faith efforts to bring to fruition a successful transaction as determined by the Board of Directors. This pool will be in place through
December 31, 2003. 

        No
other incentive compensation agreement with the Company is altered in any way shape or form by this section of the agreement. 

        Fixed Portion:    Of the 200 total potential basis point Bonus Pool, 75 basis points will be set aside as the Fixed Portion, to
be divided, on a percentage basis, between the Executive Team. After careful consideration, your percentage of the Fixed Portion has been set at 26%. An example below illustrates how the Fixed Portion
of the Bonus Pool is calculated. 

        Example:    Aegis purchased by an unaffiliated third party for a $35 million Enterprise Value
(net of all other fees and considerations). The Fixed Portion of the Bonus Pool is calculated to be $262,500. Your percentage of the Fixed Portion is 26%, so individually you would receive a $68,250
bonus. 

        Discretionary Portion:    Of the potential 200 basis point Bonus Pool, 125 basis points will be set aside as a Discretionary
Portion to be divided by the Board post Sale as they deem fair and equitable between the Executive Team. While it is the Board's expectation that the entire Discretionary Portion will be distributed,
there is no obligation on behalf of the Company or Board to distribute any or all of the Discretionary Portion. An example below illustrates how the Discretionary Portion of the Bonus Pool is
calculated. 

        Example:    Aegis purchased by an unaffiliated third party for $35 million Enterprise Value (net
of all other considerations). The Discretionary Portion of the Bonus Pool is calculated to be $437,500. Of this
amount the Board will determine what percentage will be disbursed based on the overall outcome and relative contribution for each member of the Executive. 

        We
appreciate your dedicated efforts on behalf of the Company to date. We are counting on you to remain focused on the business during this process and working hard to maximize the value
of Aegis, in which case both you and the shareholders benefit. 

Sincerely,

	

Mr. Pat Gross

Chairman of the Board of Directors

Aegis Communications Group, Inc.	
 	

Mr. Henry Druker

Chairman, Compensation Committee

Aegis Communications Group, Inc.

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Exhibit 10.34

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