Document:

<PAGE>

                                                                   EXHIBIT 10.21

                         PATENT CROSS-LICENSE AGREEMENT

      This PATENT CROSS-LICENSE AGREEMENT is entered into by and between
WebSideStory, Inc. ("WSS"), a Delaware corporation, having its principal place
of business at 10182 Telesis Court, San Diego, CA 92121, and NetIQ Corporation
("NETIQ"), a Delaware corporation having its principal place of business at 3553
North First Street, San Jose CA 95134, and is effective as of the 12th day of
December 2003 (the "AGREEMENT DATE").

                                    AGREEMENT

In consideration of the mutual promises set forth in this agreement, the receipt
and sufficiency of which are acknowledged, and intending to be bound, the
parties agree as follows:

1.    DEFINITIONS.

      1.1   As used in this Agreement, the term "NETIQ LICENSED PATENTS" shall
mean all Patents issued or issuing on patent applications filed on or prior to
the Effective Date, or filed subsequent thereto but receiving, or entitled to
receive, the benefit of a filing date on or prior to the Effective Date, and as
to which NetIQ has the right at any time during the term of the Agreement to
grant licenses or releases of the scope or within the scope of the licenses and
releases granted in the Agreement. If the grant or exercise of rights under a
Patent that would otherwise be a Licensed Patent requires or results in the
payment of a royalty or penalty or other consideration by the grantor to another
(except for payments for inventions made by such other while employed by the
grantor), then that Patent shall not be a Licensed Patent until and unless WSS
or its affected Subsidiary undertakes to reimburse the grantor for the payment
so made.

      1.2   As used in this Agreement, the term "WSS LICENSED PATENTS" shall
mean all Patents issued or issuing on patent applications filed on or prior to
the Effective Date, or filed subsequent thereto but receiving, or entitled to
receive, the benefit of a filing date on or prior to the Effective Date, and as
to which WSS has the right at any time during the term of the Agreement to grant
licenses or releases of the scope or within the scope of the licenses and
releases granted in the Agreement. If the grant or exercise of rights under a
Patent that would otherwise be a Licensed Patent requires or results in the
payment of a royalty or penalty or other consideration by a grantor to another
(except for payments for inventions made by such other while employed by the
grantor), then that Patent shall not be a Licensed Patent until and unless NetIQ
or its affected Subsidiary undertakes to reimburse the grantor for the payment
so made.

      1.3   As used in this Agreement, the term "NETIQ LICENSED PRODUCTS" shall
mean any products or services of NetIQ or its Subsidiaries relating to the web
analytics market, including, but not limited to WebTrends Reporting Service,
WebTrends Reporting Center, WebTrends Intelligence Suite, and WebTrendsLive.

      1.4   As used in this Agreement, the term "WSS LICENSED PRODUCTS" shall
mean any products or services of WSS or its Subsidiaries relating to the web
analytics market, including, but not limited to HitBox Enterprise, HitBox
Professional, and HitBox Commerce.

CERTAIN MATERIAL (INDICATED BY AN ASTERISK) HAS BEEN OMITTED FROM THIS DOCUMENT
PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT. THE OMITTED MATERIAL HAS BEEN
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

<PAGE>

      1.5   As used in this Agreement, the term "LICENSED PRODUCTS" shall mean
the NetIQ Licensed Products or the WSS Licensed Products, as the case may be.

      1.6   As used in this Agreement, the term "PARTY" shall mean WSS or NetIQ,
as the case may be.

      1.7   As used in this Agreement, the term "PATENTS" shall mean all classes
or types of patents other than design patents (including, without limitation,
originals, divisions, continuations, continuations-in-part, extensions or
reissues) in all countries of the world.

      1.8   As used in this Agreement, the term "RESTRICTED PARTY" shall mean
the entities listed on Exhibit A, and their respective successors and assigns.

      1.9   As used in this Agreement, the term "SUBSIDIARY" shall mean any
corporation, partnership, joint venture, limited liability or other entity, now
or hereafter, in which a Party:

      (a)   owns or controls (either directly or indirectly) or originally
            contributed (either directly or indirectly) at least fifty percent
            (50%) of the tangible and intangible assets of such entity; and

      (b)   owns or controls (either directly or indirectly) either of the
            following:

            (1)   if such entity has voting shares or other securities, at least
                  fifty percent (50%) of the outstanding shares or securities
                  entitled to vote for the election of directors or similar
                  managing authority and such entity is under no obligation
                  (contractual or otherwise) to directly or indirectly
                  distribute more than seventy percent (70%) of its profits to a
                  third party, or

            (2)   if such entity does not have voting shares or other
                  securities, at least fifty percent (50%) of the ownership
                  interest that represents the right to make decisions for such
                  entity and an interest sufficient to receive at least thirty
                  percent (30%) of the profits and/or losses of such entity.

      (c)   An entity shall be deemed to be a Subsidiary under the Agreement
            only so long as all requisite conditions of being a Subsidiary are
            met.

      1.8   As used in this Agreement, the term "EFFECTIVE DATE" means the date
upon which NetIQ pays WSS the License Fee.

2.    MUTUAL RELEASES.

      2.1   By NetIQ. As of the Effective Date, each of NetIQ and its
Subsidiaries hereby releases, acquits and forever discharges WSS and its
Subsidiaries that are Subsidiaries as of the Effective Date or that become
Subsidiaries during the term of the Agreement, and its and their officers,
directors, shareholders, distributors and customers, direct and indirect, from
any and all claims or liability for infringement (direct, indirect or
contributory) of any NetIQ Licensed Patent that arose prior to the Effective
Date, to the extent such infringement would have been

                                       2
<PAGE>

licensed under the license granted to the licensed Party if such license had
been in existence at the time of such infringing activity. The foregoing release
shall in no event extend to Restricted Parties or the products or services of
Restricted Parties.

      2.2   By WSS. As of the Effective Date, each of WSS and its Subsidiaries
hereby releases, acquits and forever discharges NetIQ and its Subsidiaries that
are Subsidiaries as of the Effective Date or that become Subsidiaries during the
term of the Agreement, and its and their officers, directors, shareholders,
distributors and customers, direct and indirect, from any and all claims or
liability for infringement (direct, indirect or contributory) of any WSS
Licensed Patent that arose prior to the Effective Date, to the extent such
infringement would have been licensed under the license granted to the licensed
Party if such license had been in existence at the time of such infringing
activity. The foregoing release shall in no event extend to Restricted Parties
or the products or services of Restricted Parties.

3.    LICENSES.

      3.1   NetIQ License to WSS. Subject to the terms and conditions of the
Agreement and on the Effective Date, NetIQ hereby grants to WSS and its
Subsidiaries, a non-exclusive, non-transferable (except as provided in Section 8
with respect to assignment), worldwide, royalty-free license, without the right
to sublicense, under the NetIQ Licensed Patents, to:

      (a)   make, use, sell (directly or indirectly), offer to sell, import and
            otherwise dispose of all WSS Licensed Products, including through
            original equipment manufacturers and value added resellers, who are
            not Restricted Parties and who co-brand or private label the WSS
            Licensed Products; and

      (b)   make, have made, use and/or import any equipment and practice any
            method or process for the manufacture, use and/or sale of WSS
            Licensed Products; and

      (c)   have made WSS Licensed Products by another manufacturer for supply
            solely to the licensed party for use, import, sale, offer for sale
            or disposition by the licensed party pursuant to the license granted
            above in Section 3.1(a), above.

      3.2   WSS License to NetIQ. Subject to the terms and conditions of the
Agreement and on the Effective Date, WSS hereby grants to NetIQ and its
Subsidiaries, a non-exclusive, non-transferable (except as provided in Section 8
with respect to assignment), worldwide, royalty-free license, without the right
to sublicense, under the WSS Licensed Patents, to:

      (a)   make, use, sell (directly or indirectly), offer to sell, import and
            otherwise dispose of all NetIQ Licensed Products, including through
            original equipment manufacturers and value added resellers, who are
            not Restricted Parties and who co-brand or private label the NetIQ
            Licensed Products; and

      (b)   make, have made, use and/or import any equipment and practice any
            method or process for the manufacture, use and/or sale of NetIQ
            Licensed Products; and

                                       3
<PAGE>

      (c)   have made NetIQ Licensed Products by another manufacturer for supply
            solely to the licensed party for use, import, sale, offer for sale
            or disposition by the licensed party pursuant to the license granted
            above in Section 3.2(a), above.

      3.3   License Term. The term of each license granted hereunder shall be
the life of the affected Patent. The term of the Agreement shall continue until
the last to expire of the Licensed Patents.

4.    PAYMENT.

      Within two (2) business days of the Agreement Date, [***] will wire to
[***] the sum of [***] (the "LICENSE PAYMENT") using the following wire
instructions:

[***]

Checking Account Name:     [***]
Routing Number:   [***]
Account Number:   [***]
Swift Code:       [***]

5.    PUBLIC ANNOUNCEMENT AND CONFIDENTIALITY.

      On or promptly after the Effective Date, the parties will issue a press
release in the form attached hereto as Exhibit B. Notwithstanding the foregoing,
the Parties shall maintain the terms and conditions of this Agreement in
confidence and shall not disclose them to any third party, except (a) with the
prior written consent of the other Party; (b) as may be required by law or legal
process; (c) to its attorneys, accountants and professional advisors; and (d) to
potential acquiring parties and other permitted assignees under Section 8.1 and
subject to a reasonable form of non-disclosure agreement.

6.    WARRANTIES AND DISCLAIMERS.

      6.1   NetIQ Warranty. NetIQ represents and warrants that: (i) the person
signing this agreement on behalf of NetIQ has been duly authorized to do so by
all necessary corporate or other required action and has the power and authority
to execute this agreement on NetIQ's behalf; (ii) the obligations described in
this agreement are legal, valid, and binding obligations of NetIQ enforceable
against it in accordance with the terms set forth in this agreement, except as
the same may be limited by (a) applicable bankruptcy, insolvency,
reorganization, moratorium or other laws of general application affecting
enforcement of creditors' rights and (b) general principles of equity that
restrict the availability of equitable remedies; and (iii) NetIQ is not
restricted or prohibited, contractually or otherwise, from entering into and
performing any of the terms or covenants contained in this agreement.

      6.2   WSS Warranty. WSS represents and warrants that: (i) the person
signing this agreement on behalf of WSS has been duly authorized to do so by all
necessary corporate or other required action and has the power and authority to
execute this agreement on WSS' behalf;

*** Certain information on this page has been omitted and filed separately with
the Commission. Confidential treatment has been requested with respect to the
omitted portions.

                                       4
<PAGE>

(ii) the obligations described in this Agreement are legal, valid, and binding
obligations of WSS enforceable against it in accordance with the terms set forth
in this Agreement, except as the same may be limited by (a) applicable
bankruptcy, insolvency, reorganization, moratorium or other laws of general
application affecting enforcement of creditors' rights and (b) general
principles of equity that restrict the availability of equitable remedies; and
(iii) WSS is not restricted or prohibited, contractually or otherwise, from
entering into and performing any of the terms or covenants contained in this
Agreement.

      6.3   Disclaimers of Other Warranties. Except as provided in Section 6.1
and 6.2 above, neither Party makes any representations or extends any warranties
of any kind, either express or implied, or assumes any responsibilities
whatsoever with respect to the manufacture, sale or other disposition by the
other Party, its Subsidiaries, vendees or transferees, of Licensed Products
incorporating or making use of inventions claimed in such Party's Patents.
Without limiting the generality of the foregoing, nothing contained in the
Agreement shall be construed as:

      (a)   a warranty or representation by either of the Parties as to the
            validity, enforceability or scope of any Patent;

      (b)   a warranty or representation that any manufacture, sale, lease, use
            or other disposition of Licensed Products will be free from
            infringement of any patent rights or other intellectual property
            rights of either Party or any third party;

      (c)   an agreement to bring or prosecute actions or suits against third
            parties for infringement or conferring any right to bring or
            prosecute actions or suits against third parties for infringement;

      (d)   conferring any right to use in advertising, publicity, or otherwise,
            any trademark, trade name or names, or any contraction, abbreviation
            or simulation thereof, of either party;

      (e)   conferring by implication, estoppel or otherwise, upon any party
            licensed hereunder, any license or other right under any patents,
            copyright, maskwork, trade secret, trademark other intellectual
            property right except the licenses and rights expressly granted
            hereunder; or

      (f)   an obligation to furnish any technical information or know-how.

7.    LIMITATION OF LIABILITY. IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE
OTHER PARTY FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT, OR PUNITIVE DAMAGES FOR ANY
CAUSE OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE, ARISING UNDER THIS
AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREUNDER. Consequential, incidental,
and indirect damages include, but are not limited to, lost profits, lost
revenue, and loss of business opportunity, whether or not such Party was aware
or should have been aware of the possibility of these damages.

8.    ASSIGNMENT.

                                       5
<PAGE>

      8.1   Neither Party may assign to another party this Agreement, or any
rights or obligations under the Agreement, whether by operation of contract, law
or otherwise, except (a) with the express written consent of the other Party, or
(b) in connection with a merger, acquisition or sale to a third party of
substantially all of a Party's assets to which this Agreement relates, and
subject, in each case, to such assignee's written agreement to be bound to the
terms of the Agreement. Any attempted assignment by a Party in violation of this
prohibition shall be void. In the event of a prohibited assignment or attempted
assignment by a Party under this Section 8.1, the other Party shall have the
right to immediately terminate this Agreement. In the event of a permitted
assignment under this Section 8.1, the licenses granted under the Agreement
shall only extend to the Licensed Products marketed or under development by the
assigning Party at the time of the assignment and derivatives thereof.

      8.2   Irrespective of Section 8.1, neither Party may assign to a
Restricted Party this Agreement or any of the licenses granted hereunder,
whether by operation of contract, law or otherwise, except with the express
written consent of the other Party. For purposes of the Agreement, an
"assignment" to a Restricted Party shall be deemed to include, without
limitation, attempted assignments or transfers pursuant to any of the following:
(a) a merger of a Party with a Restricted Party, whether or not the Party is the
surviving entity; (b) the acquisition of more than twenty percent (20%) of any
class of a Party's voting stock (or any class of non-voting security convertible
into voting stock) by a Restricted Party (whether in a single transaction or
series of transactions); (c) the sale or other transfer of more than fifty
percent (50%) of a Party's assets (whether in a single transaction or series of
transactions) to a Restricted Party; and (d) the acquisition of a Restricted
Party or more than fifty percent (50%) of its assets, including where the
Restricted Party would otherwise be a Subsidiary (each a "Restricted Party
Transaction"). In the event of a Restricted Party Transaction the licenses
granted under the Agreement shall only extend to the Licensed Products marketed
or under development by the assigning Party at the time of the assignment and
derivatives thereof.

      8.3   Any license or release granted by a Party in respect of a Licensed
Patent shall be binding on any successor of that Party in ownership or control
of the Licensed Patent.

9.    MISCELLANEOUS.

      9.1   Notices. All notices or other communications to be given hereunder
shall be in writing and delivered either by telecopy (confirmation by US mail)
or by next or second-day courier, courier charges prepaid, and addressed to the
appropriate party as set forth below.

            If to Licensor:     WebSideStory, Inc.
                                10182 Telesis Court, 6th Floor
                                San Diego, CA 92121
                                Attn: Office of the CEO
                                Facsimile: 858-546-0695

            If to Licensee:     NetIQ Corporation
                                3553 N. First St.
                                San Jose, CA 95134
                                Attn: General Counsel
                                Facsimile: 408-856-3777

                                       6
<PAGE>

Notices delivered personally shall be effective upon delivery and notices
delivered by private courier shall be effective upon their receipt by the party
to whom they are addressed.

      9.2   Severability and Construction. If any provision of this agreement
shall be held illegal or unenforceable, that provision shall be limited or
eliminated to the minimum extent necessary so that this Agreement shall
otherwise remain in full force and effect and be enforceable. This Agreement has
been negotiated between the Parties and neither Party shall be deemed the
"drafter" for purposes of the construction and interpretation of this Agreement.
The captions used in this Agreement are included for convenience of reference
only and shall be ignored in the construction and interpretation of this
Agreement.

      9.3   Waiver. A waiver by either Party of its rights hereunder shall not
be binding unless contained in a writing signed by an authorized representative
of the Party waiving its rights, and such waiver shall not be construed as a
waiver of any other rights hereunder. The nonenforcement or waiver of any
provision on one occasion shall not constitute a waiver of such provision on any
other occasion unless expressly so agreed in writing.

      9.4   Counterparts. This agreement may be executed in any number of
original or facsimile counterparts, each of which shall be deemed an original,
and all of which together shall constitute one agreement. This agreement shall
become effective when each Party shall have received a faxed counterpart
executed by the other Party.

      9.5   Independent Contractors. Each Party hereto shall be and remain an
independent contractor, and nothing herein shall be deemed to constitute the
Parties as partners. Neither party shall have any authority to act, or attempt
to act, or represent itself, directly or by implication, as an agent of the
other or in any manner assume or create, or attempt to assume or create, any
obligation on behalf of or in the name of the other, nor shall either be deemed
the agent or employee of the other.

      9.6   Governing Law. This agreement shall be governed by and construed and
enforced in accordance with the laws of the State of California and the federal
laws of the United States, without regard to conflict of laws.

      9.7   Entire Agreement. This agreement constitutes the entire agreement
between the Parties hereto concerning the subject matter hereof, and no prior or
contemporaneous oral or written communication shall be a part of the Parties'
agreement. This agreement may not be modified except by a writing signed by an
authorized representative of each Party.

      9.8   Force Majeure. Neither party shall be responsible for delays or
failure of performance resulting from acts beyond the reasonable control of such
party. Such acts shall include, without limitation, acts of God, strikes,
walkouts, riots, acts of war, terrorism, epidemics or governmental regulations.

      9.9   Attorneys' Fees and Costs. The prevailing party in any mediation,
arbitration, litigation, or other proceeding related to or arising out of this
Agreement shall be entitled to recover from the other party its reasonable
attorneys' fees and costs.

IN WITNESS WHEREOF, the Parties hereto have caused this agreement to be executed
as of the date first written above by their duly authorized officers.

                                       7
<PAGE>

NETIQ CORPORATION                      WEBSIDESTORY, INC.
("NetIQ")                              ("WSS")

By: /s/ Charles M. Boesenber           By: /s/ Jeffrey W. Lunsford
    --------------------------------       -----------------------------
Print Name: Charles M. Boesenber       Print Name: Jeffrey W. Lunsford

Title: CEO and Chairman of the Board   Title: Chairman & CEO

                                       8
<PAGE>

                                    EXHIBIT A

                               Restricted Parties

[***]

*** Certain information on this page has been omitted and filed separately with
the Commission. Confidential treatment has been requested with respect to the
omitted portions.

                                       9
<PAGE>

                                    EXHIBIT B

                                  Press Release

                                   [attached]

                                       10<PAGE>
                                                                   Exhibit 10.22

                   SALESFORCE.COM SOLUTIONS PROGRAM AGREEMENT

This Salesforce.com Solutions Program Agreement ("Agreement") is made and
entered into as of May 21, 2004 ("Effective Date"), by and between
SALESFORCE.COM, INC., a Delaware corporation having a principal place of
business at The Landmark @ One Market, Suite 300, San Francisco, CA 94105
("SFDC") and WEBSIDESTORY, INC., a Delaware corporation having a principal place
of business at 10182 Telesis Court, 6th Floor, San Diego, CA 92121 ("Partner").

      WHEREAS, Partner desires to participate in SFDC's Solutions Program (the
"Program"), which is a marketing and support program made up of independent
software and Web services vendors offering products and services to users of the
SFDC Service that complement, interoperate with and otherwise extend and add
value to the SFDC Service.

      NOW THEREFORE, the parties hereby agree as follows:

1. DEFINITIONS

1.1 "Confidential Information" means all proprietary or confidential material or
information disclosed orally or in writing by the disclosing party to the
receiving party, including the terms and conditions of this Agreement, that is
designated as proprietary or confidential or that reasonably should be
understood to be proprietary or confidential given the nature of the information
and the circumstances of the disclosure; provided, that Confidential Information
shall not include any information or material that: (i) was or becomes generally
known to the public without the receiving party's breach of any obligation owed
to the disclosing party; (ii) was or subsequently is independently developed by
the receiving party without reference to Confidential Information of the
disclosing party; (iii) was or subsequently is received from a third party who
obtained and disclosed such Confidential Information without breach of any
obligation owed to the disclosing party; or (iv) is required by law to be
disclosed (in which case the receiving party shall give the disclosing party
reasonable prior notice of such compelled disclosure and reasonable assistance,
at disclosing party's expense, should disclosing party wish to contest the
disclosure or seek a protective order).

1.2 "Partner Products" means products and services offered by Partner in
connection with the Program.

1.3 "Partner Site" means the site located at www.WebSideStory.com and any other
websites through which Partner offers products or services.

1.4 "Sforce API" means the Web services-based application programming interface
(API) for the SFDC Service.

1.5 "SFDC Service" means the online, Web-based customer relationship management
(CRM) service, including associated offline components, offered by SFDC via the
SFDC Site.

1.6 "SFDC Site" means the websites located at http://www.salesforce.com,
http://www.sforce.com and any other websites through which SFDC offers online
services.

1.7 "Validated Solution" means a Partner Product that has been tested and
validated by SFDC in accordance with a separate Validated Solutions Program
Agreement between the parties and that continues to maintain such validation
throughout the term of this Agreement.

2. PROGRAM

2.1 DESCRIPTION. The Program shall operate as described in the attached Overview
and accompanying exhibits. Partner's Program level shall be as indicated in the
signature block below.

2.2 SALES AND SUPPORT. Partner shall be solely responsible for: (i) selling
Partner Products; (ii) providing all support (including "level 1" support),
maintenance and technical assistance to customers of Partner Products; and (iii)
fielding all inquiries relating to Partner Products. Partner shall provide a
customer support point of contact to SFDC.

2.3 API. SFDC will provide Partner access to the Sforce API as provided herein.
SFDC will also provide a technical point of contact to Partner for development
issues.

2.4 COMPETITIVE SERVICES. The parties acknowledge that this Agreement does not
restrict either party from offering competitive or similar services to third
parties. Notwithstanding the foregoing, Partner agrees that during the term of
this Agreement, it will not intentionally promote any non-SFDC CRM services to
mutual end users of the SFDC Service and the Partner Products; provided,
however, that Partner may provide information to end users regarding non-SFDC
CRM services in response to unsolicited requests from such end users.

3. LICENSES, RESTRICTIONS AND OWNERSHIP

3.1 LICENSE GRANT. SFDC hereby grants Partner the nonexclusive right to use and
access the Sforce API for the sole purpose of creating interoperability between
the Partner Products and the SFDC Service, consistent with the terms of this
Agreement. SFDC shall own all right, title and interest in and to the SFDC API
and the SFDC Service, including all associated source code, and, subject to the
foregoing, Partner shall own all right, title and interest in and to any source
code developed by Partner to facilitate interoperability between Partner
Products and the SFDC Service ("Partner Source Code"). To the extent such
interoperability requires the incorporation of any SFDC source code, SFDC hereby
grants to Partner a non-exclusive, worldwide, perpetual, royalty-free license to
use such SFDC source code solely in connection with facilitating
interoperability between the Partner Products and the SFDC Service.

--------------------------------------------------------------------------------
r20040516                       Confidential                                   1

CERTAIN MATERIAL (INDICATED BY AN ASTERISK) HAS BEEN OMITTED FROM THIS DOCUMENT
PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT. THE OMITTED MATERIAL HAS BEEN
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.
<PAGE>
3.2 RESTRICTIONS. Partner shall not: (i) other than with respect to the Partner
Products, modify or create any software based on or derived from, in whole or in
part, any part of the SFDC Service; or (ii) disassemble, decompile or otherwise
reverse engineer any part of the SFDC Service. SFDC shall not: (i) modify or
create any software based on or derived from, in whole or in part, any part of
the Partner Products; (ii) disassemble, decompile or otherwise reverse engineer
any part of the Partner Products; or (iii) modify the SFDC API in a manner that
restricts the ability of Partner Products to interoperate with the SFDC Service,
unless such modification applies generally to all SFDC solutions partners.

3.3 SECURITY. Neither party shall violate or attempt to violate the security of
the other party's products or services. In furtherance of the foregoing, the
parties shall not: (i) access data not intended for the parties or log into a
server or account which the parties are not authorized to access; (ii) attempt
to probe, scan or test the vulnerability of a system or network or to breach
security or authentication measures without proper authorization; (iii) attempt
to interfere with service to any user, host or network, including by means of
submitting a virus, overloading, flooding, spamming, mail bombing or crashing.

3.4 SUBLICENSE/TRANSFER. Except as otherwise provided, Partner may not
subcontract, sublicense or transfer any of its rights or obligations under this
Agreement.

3.5 LIMITED INTEREST. This Agreement does not convey to either party any rights
of ownership or any other right, title or interest in or to the other party's
products or services, and the parties shall not represent otherwise. Each party
reserves the right to change the pricing and other terms and conditions of its
products and services at any time without notice to the other party.

3.6 LOG DATA AND USER DATA. Each party shall own all right, title and interest
in and to any log data and user data generated in connection with an end user's
use of such party's products or services.

4. TRADEMARK CROSS-LICENSE

4.1 LICENSE. Each party hereby grants to the other a worldwide, nonexclusive,
nontransferable, non-sublicenseable, royalty-free license to use, in Partner's
case, "salesforce.com," "Sforce Validated" and associated logos and, in SFDC's
case, Partner's name and associated logos (collectively, "Marks") solely in
connection with the other party's rights, duties and obligations under this
Agreement.

4.2 USE. Any use of Marks shall be in accordance with the granting party's
reasonable trademark usage policies, with proper markings and legends, and
subject to the granting party's prior written approval. The granting party may
withdraw any approval of any use of its Marks at any time in its sole
discretion.

4.3 STANDARDS. During the period of use, the licensed party shall reasonably
cooperate with the granting party in facilitating the granting party's
monitoring and control of the nature and quality of products and services
bearing the granting party's Marks, and shall supply the granting party with
specimens of the licensed party's use of the granting party's Marks upon
request. If the granting party notifies the licensed party that the licensed
party's use of the granting party's Marks is not in compliance with the granting
party's trademark policies or is otherwise deficient, then the licensed party
shall promptly comply with such policies or otherwise as directed by the
granting party. Neither party shall make any express or implied statement or
suggestion, or use the other party's Marks in any manner, that dilutes,
tarnishes, degrades, disparages or otherwise reflects adversely on the other
party or its business, products or services.

4.4 MARK OWNERSHIP. Each party acknowledges that the other party's Marks are and
shall remain Marks of the other party. Neither party shall gain any right, title
or interest with respect to the other party's Marks by use thereof, and all
rights or goodwill associated with the other party's Marks shall inure to the
benefit of the other party.

5. REPRESENTATIONS AND WARRANTIES

Each party represents and warrants that: (i) it has the full corporate right,
power and authority to enter into this Agreement and to perform its obligations
hereunder; (ii) the execution of this Agreement and the performance of its
obligations hereunder does not and will not conflict with or result in a breach
(including with the passage of time) of any other agreement to which it is a
party; (iii) this Agreement has been duly executed and delivered by such party
and constitutes the valid and binding agreement of such party, enforceable
against such party in accordance with its terms; (iv) it owns its respective
products, services and Marks or otherwise has the right to grant the licenses
hereunder; (v) to the knowledge of each party, its respective Marks do not and
will not infringe any intellectual property rights of any third party; and (vi)
its products and services do not infringe any intellectual property rights of
any third party.

6. INDEMNIFICATION

6.1 INDEMNIFICATION. Each party shall indemnify, defend and hold harmless the
other party and its officers, directors, employees, agents, subcontractors and
affiliates from and against any loss, damage or expense (including reasonable
attorneys' fees) incurred in connection with any claims, actions, demands, suits
or proceedings (collectively, "Claims") made against the other party by a third
party and arising out of a breach by the first party of this Agreement
(including any representation or warranty contained herein) or the unauthorized
disclosure of end user identifying information or data.

6.2 NOTICE. The party seeking indemnification shall: (i) notify the indemnifying
party in writing of any Claim as soon as practicable upon knowledge of same;
(ii) give the indemnifying party the opportunity, and full and exclusive
authority, to defend, settle or participate in the defense or settlement of the
Claim; and (iii) provide to the indemnifying party all reasonable requested
assistance (at the indemnifying party's expense); provided, however, that (a) no
failure to notify the indemnifying party shall relieve it of its indemnification
obligations hereunder except to the extent the indemnifying party can
demonstrate detriment attributable to such failure, and (b) the indemnifying
party shall not settle any Claim in a way that imposes any obligation or
liability on the indemnified party without its prior written consent (which
consent will not be unreasonably withheld).

--------------------------------------------------------------------------------
r20040516                       Confidential                                   2
<PAGE>
7. DISCLAIMER OF WARRANTIES

IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY CLAIM, LOSS OR
DAMAGE OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE FUNCTIONALITY OR
AVAILABILITY OF THAT PARTY'S PRODUCTS OR SERVICES. EACH PARTY'S PRODUCTS AND
SERVICES ARE PROVIDED "AS IS." EXCEPT AS OTHERWISE PROVIDED, EACH PARTY
DISCLAIMS ALL WARRANTIES REGARDING ITS PRODUCTS AND SERVICES, WHETHER, EXPRESS
OR IMPLIED, INCLUDING WITH RESPECT TO MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.

8. LIMITATION OF LIABILITY

NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY FOR ANY SPECIAL, CONSEQUENTIAL
OR INCIDENTAL DAMAGES, WHETHER UNDER TORT, CONTRACT OR ANY OTHER THEORY, EVEN IF
SUCH PARTY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR EACH
PARTY'S INDEMNIFICATION OBLIGATIONS, IN NO EVENT SHALL EITHER PARTY'S TOTAL
LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE AGGREGATE OF
THE AMOUNTS PAID OR PAYABLE BY EITHER PARTY TO THE OTHER UNDER THIS AGREEMENT.

9. CONFIDENTIALITY

Neither party shall use or disclose any Confidential Information of the other
party for any purpose outside the scope of this Agreement, except with the other
party's prior written consent. Each party shall protect the other party's
Confidential Information in a manner similar to its own Confidential Information
(in no event using less than reasonable care). In the event of an actual or
threatened breach of a party's confidentiality obligations, the non-breaching
party shall have the right, in addition to any other remedies available to it,
to seek injunctive relief, it being specifically acknowledged by the breaching
party that other remedies may be inadequate.

10. TERM AND TERMINATION

10.1 TERM. The term of this agreement ("Term") shall be for a period of one (1)
year from the Effective Date, unless earlier terminated in accordance with this
section. Either party may terminate this Agreement at any time, with or without
cause, upon thirty (30) days prior written notice to the other party.

10.2 EFFECT OF TERMINATION. Following any termination or expiration of this
Agreement: (i) each party shall continue to maintain the confidentiality of the
other party's Confidential Information and shall return all tangible embodiments
of same and any equipment, software, and related materials belonging to the
other party to that party within 30 days; (ii) any payments owing or accrued as
of termination shall be paid within 30 days thereafter; (iii) Partner shall
immediately cease all use of, and discontinue providing access to the SFDC
Service and shall not enter into any further arrangements with respect to the
SFDC Service; and (iv) all licenses granted between the parties are revoked. To
the extent possible and at its sole discretion, Partner may maintain the Partner
Products for the benefit of existing users, notwithstanding termination or
expiration of this Agreement. Any such continuing service shall remain branded
solely with Partner's name. Sections 6, 7, 8, 9, 10 and 11 shall survive
expiration or earlier termination of this Agreement.

11. GENERAL

11.1 PUBLICITY. Neither party, nor any third party on one party's behalf, shall
publish, distribute or otherwise disseminate any press release, advertising or
publicity matter having any reference to the other party's products or services
or this Agreement, unless and until such matter shall have first been submitted
to and approved in writing by the other party, such approval not to be
unreasonably withheld or delayed. Where approved by the other party, the parties
shall mutually agree on the form, content and timing of any press releases or
other publicity.

11.2 DISPUTE RESOLUTION. The parties shall make good faith efforts to resolve
any dispute arising under this Agreement within sixty (60) days and shall
refrain during that time (except for requests for injunctive relief) from
initiating any litigation or other proceeding relating to such dispute. In any
litigation arising under this Agreement, the parties hereby irrevocably waive
any right to a jury trial and consent to a court trial.

11.3 INDEPENDENT CONTRACTORS. The relationship between the parties is that of
independent contractors. Nothing in this Agreement shall be deemed to create an
employment, partnership, joint venture or agency relationship between the
parties.

11.4 ASSIGNMENT. Neither party may assign this Agreement, in whole or in part,
whether by operation of law or otherwise, without the prior written consent of
the other party (not to be unreasonably withheld), except in connection with a
merger, reorganization or sale of all or substantially all assets or equity
interests.

11.5 GOVERNING LAW. This Agreement shall be governed by the laws of the State of
California without reference to its conflicts or choice of laws provisions. Each
party hereby consents to the exclusive jurisdiction of the state and federal
courts located in San Francisco County, California.

11.6 WAIVER. Any waiver by either party of a term or condition of this Agreement
in any instance shall not be deemed to be a waiver of any subsequent breach
thereof, or of any other provision. All remedies, rights, undertakings,
obligations and agreements contained in this Agreement shall be cumulative, and
none of them shall be in limitation of any other.

11.7 NOTICES/APPROVALS. All notices, approvals, consents, waivers and other
communications under this Agreement must be in writing and will be deemed to
have been given when: (i) delivered by hand; (ii) sent by facsimile (with
confirmation of receipt); or (iii) received by the addressee, if sent by a
nationally recognized overnight delivery service or U.S. mail to the addresses
or facsimile numbers set forth herein (or to such

--------------------------------------------------------------------------------
r20040516                       Confidential                                   3
<PAGE>
other addresses or facsimile numbers as a party may designate by notice to the
other party from time to time):

To SFDC:

            Roger Goulart
            VP, Business Development and Alliances
            salesforce.com, inc.
            The Landmark @ One Market, Suite 300
            San Francisco, CA  94105
            (415) 901-5098
            (415) 901-8422 (fax)

            with a copy to:

            David Schellhase VP and General Counsel
            salesforce.com, inc.
            The Landmark @ One Market, Suite 300
            San Francisco, CA  94105
            (415) 901-8490
            (415) 901-8437 (fax)

To Partner:
            Office of General Counsel
            10182 Telesis Court, 6th Floor
            San Diego, CA 92121
            (858) 546 0040

            5858-546 0695

11.8 ENTIRE AGREEMENT. This Agreement (including the attachments and exhibits
hereto) represents the complete agreement of the parties, supersedes all prior
discussions, communications and agreements between the parties with respect to
the subject matter hereof, and cannot be amended or modified except in a writing
signed by both parties.

11.9 SEVERABILITY. If any of the provisions, or part thereof, of this Agreement
shall be invalid or unenforceable under the laws of the applicable jurisdiction,
such invalidity or unenforceability shall not invalidate or render unenforceable
the entire Agreement but rather the entire Agreement shall be construed as if
not containing the particular invalid or unenforceable provision or part
thereof, and the rights and obligations of the parties shall be construed and
enforced accordingly.

11.10 COUNTERPARTS. This Agreement may be executed in counterparts, each of
which shall be deemed an original and all of which together shall constitute one
instrument.

IN WITNESS WHEREOF, this Agreement is made and entered into as of the Effective
Date:

SFDC                                              PARTNER

SALESFORCE.COM, INC.                              WebSideStory, Inc.

By:         /s/ David Schellhase                  By:         /s/ Jeff Lunsford

Name:       David Schellhase                      Name:       Jeff Lunsford

Title:      VP & General Counsel                  Title:      CEO

PARTNER LEVEL: [***] (circle one) (default is "Partner" level if none circled).

*** Certain information on this page has been omitted and filed separately with
the Commission. Confidential treatment has been requested with respect to the
omitted portions.

--------------------------------------------------------------------------------
r20040516                       Confidential                                   4
<PAGE>
                           SOLUTIONS PROGRAM OVERVIEW

                                      [***]

*** Certain information on this page has been omitted and filed separately with
the Commission. Confidential treatment has been requested with respect to the
omitted portions.

--------------------------------------------------------------------------------
r20040516                       Confidential                                   5
<PAGE>
                                    EXHIBIT A
                            SOLUTIONS PROGRAM DETAIL

1. VALIDATION AND FEES. Partner Products must be "Sforce Validated" in
accordance with a separate Validated Solutions Program Agreement between the
parties.

2. GO-TO-MARKET FUNDS (GOLD AND PLATINUM ONLY). Partner commits to spending at
least the amount specified, within one year of the Effective Date, on sales and
marketing activities specifically designed to promote this alliance and the SFDC
Service. These funds will be held by Partner and allocated as indicated by the
Alliance Business Plan (defined below) or as sponsorship and marketing
opportunities arise.

      2.1 Eligible Go-to-Market Activities. Eligible go-to-market activities may
      include, but are not limited to, the following:

            (a)   advertisements or listings in search engines and publications
                  promoting Partner Products and the SFDC Service;

            (b)   webinars and mailings to Partner's installed base and
                  prospective customers promoting Partner Products and the SFDC
                  Service;

            (c)   trade show sponsorship where Partner Products and the SFDC
                  Service are the focus of Partner "s tradeshow activities;

            (d)   joint regional events such as executive seminars, prospect
                  seminars, and prospect networking events promoting Partner
                  Products and the SFDC Service.

            (e)   sponsorship and participation in SFDC's annual DreamForce User
                  Conference.

3. DESIGNATED ALLIANCE RESOURCES (GOLD AND PLATINUM ONLY). SFDC and Partner
shall each assign a designated alliance resource responsible for building and
executing the Alliance Business Plan, managing day to day activities and
pipeline, and serving as the main point of escalation for all alliance
activities. In addition, SFDC and Partner shall each assign a designated
alliance marketing resource to work on building and executing a joint marketing
plan.

      3.1 Monitoring. On a biweekly basis, Partner agrees to inquire of its
sales representatives regarding their SFDC lead generation activities and report
this information to SFDC.

4. ALLIANCE BUSINESS PLAN (GOLD AND PLATINUM ONLY). SFDC and Partner agree to
jointly develop a business plan to promote this alliance ("Alliance Business
Plan") within 30 days of the Effective Date. The Alliance Business Plan shall
include relationship objectives and revenue goals for both parties, marketing
activities and engagement rules.

5. WORKSHOPS. Consultant and sforce workshops are available to Partner for
additional fees.

6. SALES TRAINING.

      6.1 General Training. SFDC will conduct an initial training session via
online conferencing for Partner's sales representatives, the timing to be
mutually determined by the parties. Partner sales representatives will be
trained on the general value proposition and positioning of the SFDC Service and
the process for transferring leads to SFDC.

      6.2 Partner Sales Reps. Partner sales representatives generating leads for
the SFDC Service must be capable of effectively delivering the SFDC value
proposition and must be generally knowledgeable about the SFDC Service and its
interface, advantages and high-level functionality.

      6.3 Partner Sales Rep Training. Partner sales representatives marketing
and generating leads for the SFDC Service shall use reasonable efforts to
participate in the basic online training provided by SFDC to SFDC users. Partner
and relevant personnel within Partner's organization will complete the following
online training courses within thirty (30) days of the Effective Date: Sales
Representative Sections I and II, Reporting, Administrator Fundamentals Sections
I and II, Leads Administrator, and if appropriate, Support Administrator.

      6.4 Further Training. As SFDC upgrades the SFDC Service, applicable
Partner sales representatives may be asked to participate in further training to
become proficient in generating leads based on those additional services.
Partner agrees to make reasonable, good faith efforts to participate in such
further training.

--------------------------------------------------------------------------------
r20040516                       Confidential                                   6
<PAGE>
      6.5 Demonstrations. Partner agrees to use reasonable efforts to advise
SFDC of any demonstrations required to market the SFDC Service to prospective
customers, especially those with a sales force or customer service group of
greater than twenty-five (25) people.

7. REFERRAL PROGRAM. SFDC will pay referral fees to Partner in accordance with
Exhibit B.

8. PROMOTION AND MARKETING.

      8.1 Partner Marketing Programs & Collateral. As reasonable and
appropriate, Partner will integrate promotion of this partnership within
Partner's marketing materials, website and activities.

      8.2 Marketing Support. As reasonable and appropriate, SFDC will provide
Partner with SFDC's standard partner marketing collateral and other standard
tools to support Partner's lead generation activities.

      8.3 Future Possibilities. Partner and SFDC will maintain an ongoing, open
and collaborative communications channel during the implementation of, and
throughout the duration of, the partnership. Based upon the mutual success of
the partnership, SFDC and Partner will explore extending the partnership in
various ways. The parties plan to discuss partnership progress and extension
possibilities approximately every four (4) months.

9. INTERNAL USE DISCOUNT. Should Partner wish to purchase SFDC Service
subscriptions for internal use, SFDC agrees to offer Partner the stated discount
off then current list price.

10. PARTNER SUPPORT. All Solutions Program partners will receive standard
partner support at no additional charge. Gold or Platinum partners may purchase
premium partner support for the indicated fees.

--------------------------------------------------------------------------------
r20040516                       Confidential                                   7
<PAGE>
                                    EXHIBIT B
                                REFERRAL PROGRAM

1. DEFINITIONS.

      1.1 "First Year Net Revenue" means, with respect to a particular
Opportunity, Net Revenue from that Opportunity over the 12-month period
beginning on the subscription start date of that Opportunity.

      1.2 "Net Revenue" means the gross amount of SFDC Service subscription fees
due SFDC from an SFDC customer, less refunds.

      1.3 "Opportunity" means a single, fully executed and closed order for five
(5) or more annual (or longer) subscriptions to the SFDC Service that, in SFDC's
sole reasonable judgment (i) resulted from a purchase via the Partner Site, (ii)
resulted from a lead referral by Partner, (iii) is an additional order, by a
pre-existing customer of SFDC, that was originated and brought to SFDC by
Partner, not at the time or during the prior sixty (60) days in SFDC's active
sales process, or (iv) was not originated by Partner but closed due in part to
Partner's active and substantial co-selling efforts. In the case of (ii), the
following shall also apply: (a) only the referred prospect's initial order will
qualify as an Opportunity, (b) the referred prospect must not be an existing
SFDC customer or a prospect then currently, or during the prior sixty (60) days,
in SFDC's active sales process, and (c) the referred prospect must become a
paying SFDC customer within six (6) months of the referral. Opportunities
falling under (i), (ii) or (iii) of this definition shall be deemed
Opportunities "originated" by Partner.

      1.4 "Registration Link" means one or more unique links to the SFDC Service
that are provided and approved by SFDC for use in Partner Services and/or the
Partner Site and that can be used to identify Partner referrals who register for
the SFDC Service.

2. OPPORTUNITY REFERRAL PAYMENTS TO PARTNER. SFDC shall make Opportunity
referral payments to Partner on a per Opportunity basis, the amounts of which
shall be determined as follows:

      2.1 With respect to each Opportunity that was originated by Partner, the
rate shall be [***] of First Year Net Revenue.

      2.2 With respect to each Opportunity that was not originated by Partner
but closed due in part to Partner's active and substantial co-selling efforts,
the rate shall range from [***] as determined by SFDC in its sole discretion
based on the nature and extent of such efforts in each case.

3. APPLICATION TO PARTNER SALES REPS. Partner agrees to share at least [***] of
the total amounts received by Partner with its sales representatives responsible
for generating the Opportunity.

4. PAYMENTS TO PARTNER. SFDC will be responsible for billing customers of the
SFDC Service and collecting payment. Payments will be made to Partner on a
quarterly basis per Opportunity. The first payment for a given Opportunity will
be made no later than sixty (60) days after the end of the calendar month of the
subscription start date of the Opportunity. Subsequent payments will be made no
later than sixty (60) days after the end of each successive three (3) calendar
month period. SFDC will provide a summary report with each payment showing how
the payment was calculated.

5. DELINQUENT ACCOUNTS. Partner shall refund to SFDC a pro rata portion of
payments (based on the appropriate rate) made to Partner for a particular
Opportunity to the extent expected customer payments associated with that
Opportunity are not received by SFDC. Refund amounts may be offset against other
Opportunity referral payments at SFDC's sole discretion. SFDC's right to refunds
with respect to a particular Opportunity shall expire ninety (90) days after the
one (1) year anniversary of the subscription start date of that Opportunity.

6. ELECTRONIC REGISTRATION OF USERS BY PARTNER. All orders for the SFDC Service
through Partner shall be initiated via a Registration Link and shall be subject
to acceptance by SFDC in its sole discretion.

7. ADDITIONAL MANUAL TRACKING OF LEADS AND USERS REGISTERED BY PARTNER. In
addition to tracking users generated and registered by Partner via the
Registration Links, SFDC and Partner may cooperate to develop a process for
tracking and ascribing leads generated by Partner but communicated to SFDC via
other means. Partner agrees to make good faith and reasonable efforts to
document all such referral activity and communicate it promptly to SFDC.
Notwithstanding the foregoing, Partner acknowledges that the optimal tracking
process is to register users via the Registration Links and that alternative
means may result in incomplete tracking.

*** Certain information on this page has been omitted and filed separately with
the Commission. Confidential treatment has been requested with respect to the
omitted portions.

--------------------------------------------------------------------------------
r20040516                       Confidential                                   8

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00067-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00067-of-00352.parquet"}]]