Document:

EXHIBIT 10.4

 

[*] = Certain confidential
information contained in this document, marked with brackets, has been omitted
and filed separately with the Securities and Exchange Commission pursuant to a
request for confidential treatment made pursuant to Rule 24b-2 under the
Securities Exchange Act of 1934, as amended.

 

Amendment

 

20070105.006.S.014.A.002

 

Between

 

StarTek, Inc.

 

And

 

AT&T Services, Inc.

 

 

AMENDMENT NO. 2

 

AGREEMENT NO. 20070105.006.S.014

 

 

This
Amendment, effective on the date when signed by the last Party (“Effective Date”),
and amending Agreement No. 20070105.006.S.014, is by and between StarTek, Inc.,
a Delaware corporation (“Supplier”), and AT&T Services, Inc., a
Delaware corporation (“AT&T”), each of which may be referred to in the singular
as a “Party” or in the plural as the “Parties.”

 

WITNESSETH

 

WHEREAS, Supplier and AT&T entered into
Agreement No. 20070105.006.S.014 on March 1, 2009 (the “Agreement”);
and

 

WHEREAS, Supplier and AT&T desire to amend the
Agreement as hereinafter set forth.

 

NOW, THEREFORE, in consideration of the
premises and the covenants hereinafter contained, the Parties hereto agree as
follows:

 

1.              Section 2.1
(“Primary Contact Information”) shall hereby be deleted in its entirety and
replaced with the following:

 

2.1                           The following
will perform the function of primary Supplier Project Manager for the Program
for the duration of this WO.  Supplier
will use reasonable commercial efforts to retain the resource in this position.

 

	
  AT&T
  Contact(s)

  	
   

  	
  Supplier
  Contact(s)

  
	
  Name:
  [*]

  Address: [*]

  Phone: [*]

  Cell: [*]

  E-mail: [*]

  	
   

  	
  Name:
  [*]

  Address: [*]

  Phone: [*]

  Cell: [*]

  E-mail: [*]

  

 

2.              The following
statement shall be added to the end of Section 6.3:

 

The
Standards outlined in Sections 6.3 do not apply to the Quality Evaluation
Program.

 

3.              Section 6.4
(“Quality Evaluation Performance Standards”) shall hereby be added to the
Agreement as follows:

 

Proprietary
and Confidential

This Agreement and
information contained therein is not for use or disclosure outside of AT&T,
its Affiliates, and third party representatives, and Supplier except under
written agreement by the contracting parties.

 

2

 

6.4                       Quality Evaluation
Performance Standards:  QA Program
Performance Standards will be determined

following the Pilot Phase of the Program.

 

4.         Section 9 (“PRICE”)
shall hereby be deleted in its entirety and replaced with the following:

 

“9.1                 Services provided from Supplier’s Mansfield,
Ohio and Collinsville, Virginia Sites under this WO shall be compensated by
Buyer to Supplier pursuant to the rates and charges detailed in Exhibit B,
and Services provided from Supplier’s Ortigas Center Manila, Philippines Site
shall be compensated by Buyer to Supplier pursuant to the rates and charges
detailed in Exhibit B Appendix 1and 2  which are
attached hereto and fully incorporated herein by this reference.  Such rates and charges do not include all
applicable taxes.”

 

5.               Section 11
shall hereby be deleted in its entirety and replaced with the following:

 

DISPUTE
RESOLUTION

 

Either party may give the other party written notice
of any dispute not resolved in the normal course of business. The parties will
attempt in good faith to promptly resolve any issue, dispute, or controversy
arising out of or relating to this Agreement promptly by negotiation between
the managers set forth below.  Within ten (10) days after delivery of
such notice, representatives of both parties will meet at a mutually acceptable
time and place, and thereafter as often as they reasonably deem necessary, to
exchange relevant information and to attempt to resolve the dispute within the
time frames here:

 

	
   

  	
   

  	
  AT&T

  	
   

  	
  Supplier

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Within [*]

  	
   

  	
  [*]

  	
   

  	
  [*]

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Within [*]

  	
   

  	
  [*]

  	
   

  	
  [*]

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Within [*]

  	
   

  	
  [*]

  	
   

  	
  [*]

  

 

6.              The following
statement shall hereby be added to the end of Exhibit A entitled
Deliverables Matrix.

 

Quality
Evaluation Reporting Requirements will be determined following the Pilot Phase
of the Program.

 

7.              The first
sentence set forth in Exhibit B shall hereby be deleted in its entirety
and replaced with the following:

 

“For Services performed from Supplier’s Mansfield, Ohio and
Collinsville, Virginia Sites under this WO, Supplier shall be compensated in
accordance with the pricing shown below:”

 

8.              Exhibit B, Appendix 1
entitled Price - Ortigas Center Manila, Philippines is hereby incorporated into
the Agreement by reference.

 

9.              Exhibit B,
Appendix 2 entitled Quality Evaluation Pilot Pricing is hereby incorporated
into the Agreement by reference.

 

3

 

10.       Exhibit D (“Program Descriptions”) shall hereby
be deleted in its entirety and replaced with the attached Exhibit D.

 

11.       QA Pilot Training Plan is hereby added to Exhibit E
(“Hours of Operations and Training Durations”), incorporated into the Agreement
by reference.

 

The
terms and conditions of Agreement No. 20070105.006.S.014 in all other
respects remain unmodified and in full force and effect.

 

Original signature
transmitted and received via facsimile or other electronic transmission of a
scanned document, (e.g., .pdf or similar format) are true and valid signatures
for all purposes hereunder and shall bind the Parties to the same extent as
that of an original signature.  This
Agreement may be executed in multiple counterparts, each of which shall be
deemed to constitute an original but all of which together shall constitute
only one document.

 

IN WITNESS WHEREOF, the Parties have caused
this Amendment to Agreement No. 20070105.006.S.014 to be executed, as of
the date the last Party signs.

 

	
  StarTek, Inc.

  	
   

  	
   

  	
  AT&T
  Services, Inc.

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  By:

  	
  /s/
  A. Laurence Jones

  	
   

  	
  By:

  	
  /s/
  Michael De Palma

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Printed
  Name: 

  	
  A.
  Laurence Jones

  	
   

  	
  Printed
  Name: Michael De Palma

  
	
   

  	
   

  	
   

  	
   

  
	
  Title:
  

  	
  President
  and CEO

  	
   

  	
  Title:
  

  	
  Director
  - Contact Centers and 

  
	
   

  	
   

  	
   

  	
   

  	
  Marketing

  
	
  Date:

  	
  4/26/2010

  	
   

  	
  Date:

  	
  4/19/2010

  

 

4

 

Exhibit B — Appendix 1

 

Price — Ortigas Center Manila,
Philippines

 

For
Services performed from Supplier’s Ortigas Center Manila, Philippines Site
under this WO, Supplier shall be compensated in accordance with the pricing
shown below.

 

	
  PROGRAM NAME

  	
   

  	
  Business End User Care Program

  
	
   

  	
   

  	
   

  
	
  LOCATION

  	
   

  	
  Ortigas Center Manila, Philippines

  
	
   

  	
   

  	
   

  
	
  BILLABLE HOUR RATE

  	
   

  	
  *
  $[*]

  
	
   

  	
   

  	
   

  
	
  DRUG SCREEN & BACKGROUND CHECK:

  	
   

  	
  Passed
  through at cost (Checks required as a result of attrition will be the
  responsibility of Supplier.)

  
	
   

  	
   

  	
   

  
	
  OVERTIME RATE & HOLIDAY (by Site)

  	
   

  	
  Premium
  Rate: [*]% premium above the Billable Hour Rate being paid by AT&T for
  the time period requested

  
	
   

  	
   

  	
   

  
	
  TRAINING RATE 

  	
   

  	
  New
  Hire/Growth $[*]

  
	
   

  	
   

  
	
   

  	
  Nesting:
  $[*]

  
	
   

  	
   

  
	
   

  	
  Supplemental
  Training [*]

  
	
   

  	
   

  
	
   

  	
  Conversion
  Training: [*]

  
	
   

  	
   

  
	
   

  	
  Attrition:
  [*]

  

 

*
Special Billable Hour Rates For First Six Months

·                  From the start of agent training in the
Philippines, for a period of 6-months, the Billable Hour Rate shall be $[*] for
both production and training

·                  At 6+ months, the Billable Hour Rate for
production will be $[*] and ramp/growth training will be $[*].

 

5

 

Notes:

 

a.              “Billable
Hour” means the time between the time a CSR clocks into and clocks out of
Supplier’s time keeping system for the purpose of performing agreed upon work
for AT&T.  This time shall include a
maximum of fifteen (15) minutes per day of pre-shift instructions per CSR
unless otherwise directed by AT&T.  The Billable Hour includes 30
minutes for breaks but does not include lunches, sick time, vacations, or
Supplier sponsored events such as non-AT&T focus groups and non-AT&T
development.  Actual time in a Billable
Hour for billing purposes is 60 minutes.

 

b.              The total amount payable by
AT&T for the Services shall be determined by applying the stated rate of
compensation to die Services actually performed by Supplier. The Premium and
Overtime Rate shall apply if Supplier is able to and AT&T agrees to offer
premium and overtime hours (to the extent such hours are in excess of 40 hours
per week per CSR). Holiday Rates shall apply based on applicable Holidays at
the Site. US Holidays (applicable only in the U.S.): New Years Day,
Thanksgiving Day, Labor Day, Christmas Day, Memorial Day, Independence
Day, Christmas Eve. Canadian Holidays (applicable only in Canada): New
Years Day, Good Friday, Victoria Day, Canada Day, Civic Day, Labor Day,
Thanksgiving Day, Remembrance Day, Christmas Day, and Boxing Day. Philippine Holidays (applicable
only in the Philippines):  New Years
Day (January 1), Maundy (April 2), Good Friday (Same as US/Canada),
Araw ng Kagitingan (Nearest Monday to April 9),  Labor Day (May 1) Independence Day
(Monday nearest to June 12), Ninoy Aquino Day (Monday nearest to August 21),
National Heros Day (Last Monday of August), All Saints Day (November 1),
Bonifacio Day (Monday nearest to November 30), Additional Special Day (December 24th), Christmas Day (December 25th),
Rizal Day (Nearest Monday December 30), Last Day of the Year (December 31st) Should AT&T Mobility
request that Supplier provide Services for the Program on any of the Holidays
listed, AT&T Mobility shall compensate Supplier at the Holiday Rate as
listed herein.

 

c.               Domestic Inbound/Outbound
telecom. AT&T shall be client of record on the (800) service. Subject to
AT&T’s prior written approval of usage, domestic inbound and outbound
telecom charges shall be a direct pass through.

 

d.              Postage, shredding, express
mail, printing, and courier services, trunking and circuits, reproduction
(other than [*] which is borne by Supplier), and travel (Pre-approved by
AT&T) will all be charged [*].

 

e.               AT&T will not be charged
costs associated with [*].  AT&T will
be charged for Growth Training.  Growth
is defined as any requested increase in FTE above previous locked
forecast.  If AT&T requests Supplier
to reduce FTE, then subsequently requests Supplier increase FTE, that increase
will be considered growth and the associated training will be billable to
AT&T.

 

f.                Launch Support — AT&T
support of launch costs for Domestic Staff Launch Support and Pioneer Team not
to exceed $[*]. AT&T costs shall be a direct pass through, and shall be
billed at the time cost is incurred.

 

g.               Program Support Analyst:  One position per site.   $[*] per hour for US Based positions or $[*]
per hour for Ortigas Based positions (not to exceed [*] hours per week without
prior written approval of the AT&T contact identified in 2.1 of this
WO.  Functions shall include, but not be
limited to, the following tasks:

1.              Creates & maintains all reports & data pertaining to
billing requirements for AT&T

2.              Works with CCDs & accounting 
to meet invoicing deadlines at mid-month & end of month

3.              Develop a detailed understanding of the billing structure &
performance penalties/bonus per SOW to ensure compliance

 

6

 

4.              Daily monitors invoice data & performs various daily audits to
ensure accuracy & validity of invoicing data

5.              Recommends updates & changes to reports as needed

6.              Submits tickets & works with reporting department for various
changes & issues

7.              Works closely with CCDs to ensure sites are gathering  all invoicing data correctly &
consistently

8.              Maintains invoice files & back up documentation

9.              Verifies all invoice data including descriptions, dollars amounts, &
PCAs

10.       Effectively
responds to all reporting requests from SRT & AT&T

11.       Acts
proactively to assess & address changes in the business environment

12.       Works
with resource planning to ensure all agent set-ups are correct for upload to
FTP files for upload to SRS PAR

13.       Performs
daily audits to ensure data files posted to the FTP site for upload to SRS PAR
are accurate

14.       Prepares
mapping  & submits updated reporting requests for any new or changed
agent groups (skills)

15.       Works
with resource planning to ensure all necessary billable information is
documented

16.       Works
with quality department to ensure all necessary billable information is
documented

17.       Acts
as reporting, invoicing and issues POC

 

h.              Methods & Process
(M&P) Specialist: One position per Site. $[*] per hour for US Based
positions or $[*] per hour for Ortigas Based positions (not to exceed [*] hours
per week without prior written approval of the AT&T Mobility contact
identified in 2.1 of this Work Order.  Functions shall include, but not be
limited to, the following tasks:

1.        Effectively &
accurately communicates information then identifies, tracks, compiles, &
summarizes results for the site

2.        Distributes
AT&T information by attending team huddles, meetings & focus
groups

3.        Creates
desk drops, emails, presentations, weekly newsletters & updates
Communication SharePoint’s

4.        Proactively
looks for issues to identify any communication gaps & interacts with
other programs in the region.

5.        Maintains
any local trackers; creates/deletes/maintains discussion boards on IMC
SharePoint & Communication Dashboard sites; oversee IMC SharePoint
permissions profile accuracy; attends bi-weekly National IMC calls.

6.        Completes
team hierarchy add/deletes for mapping to SRS PAR Site

 

i.                  Quality
Champion:  One
position per Site.  $[*] per hour for US
Based positions or $[*] per hour for Ortigas Based positions (not to exceed [*]
hours per week without prior written approval of the AT&T contact
identified in 2.1 of this WO).  Position
allows sites to better examine the areas of opportunity to improve quality & address any AT&T related concerns.
Functions shall include, but not be limited to, the following tasks:

1.              Works closely with the AT&T internal Quality Champion to analyze &
interpret the sites Quality & Wave results

2.              Interacts with all departments to coordinate Quality Assurance &
Wave training, educations & results

3.              Reviews performance thru quality analysis, working with agents to improve
performance

4.              Creates of job aids, educational training, reports out information &
provides suggested solutions

 

7

 

5.               Strongly partners with Quality Assurance department to ensure consistent
message & delivery of information & call expectations

6.               Participates during Quality Assurance calibrations both internally &
nationally

7.               Identifies behaviors that if changed, would give the site the most
positive impact

8.               Analyzes Quality & Wave trends to understand the challenges &
how to drive improvements

9.               Draws conclusions from data & makes meaningful recommendations
to the AT&T & the site

10.         Delivers
analysis & educates all regarding trends.  Delivers training in the classroom, Nesting &
production

11.         Researches
issues & partners/communicates to all departments to alleviate
problems, inconsistencies & or improve overall customer satisfaction
levels

12.         Reports
current trends & makes recommendations for improvement through
coaching & mentoring

13.         Tracks
quality trends & makes recommendations to training team on changes to
current programs

14.         Interacts
with all levels of personnel & responds to questions from agents, supervisors,
managers & AT&T

 

8

 

Exhibit B — Appendix 2

Quality Evaluation Pilot Pricing

 

For
Quality Evaluation Pilot Services performed from Supplier’s Ortigas or Makati
Centers, Manila, Philippines Site under this WO, Supplier shall be compensated
in accordance with the pricing shown below.

 

	
  PROGRAM NAME

  	
   

  	
  QUALITY EVALUATION PILOT

  
	
   

  	
   

  	
   

  
	
  LOCATION

  	
   

  	
  Ortigas or Makati Centers Manila, Philippines

  
	
   

  	
   

  	
   

  
	
  BILLABLE HOUR RATE

  	
   

  	
  $[*]*

  
	
   

  	
   

  	
   

  
	
  DRUG SCREEN & BACKGROUND CHECK:

  	
   

  	
  Passed
  through at cost (Checks required as a result of attrition will be the
  responsibility of Supplier.)

  
	
   

  	
   

  	
   

  
	
  OVERTIME RATE & HOLIDAY (by Site)

  	
   

  	
  Premium
  Rate: [*]% premium above the Billable Hour Rate being paid by AT&T for
  the time period requested

  
	
   

  	
   

  	
   

  
	
  TRAINING RATE 

  	
   

  	
  BEUC
  New Hire/Growth $[*]*

  
	
   

  	
   

  
	
   

  	
  Nesting:
  $[*]*

  
	
   

  	
   

  
	
   

  	
  Supplemental
  Training [*]

  
	
   

  	
   

  
	
   

  	
  Conversion
  Training: [*]

  
	
   

  	
   

  
	
   

  	
  Attrition:
  [*]

  

 

*Pricing
applies to the Pilot Phase of the Project. 
The Pilot Phase is agreed to run for a period of approximately 4 months
from the projected start date of May 15, 2010 to Sep 30, 2010.  Beyond this date or if AT&T chooses to
grow the program, a new pricing structure will be required.

Notes:

a.           “Billable
Hour” means the time between the time a CSR clocks into and clocks out of
Supplier’s time keeping system for the purpose of performing agreed upon work
for AT&T.  This time shall include a
maximum of fifteen (15) minutes per day of pre-shift instructions per CSR
unless otherwise directed by AT&T.  The Billable Hour includes 30
minutes for breaks but does not include lunches, sick time, vacations, or
Supplier sponsored events such as non-AT&T focus groups and non-AT&T
development.  Actual time in a Billable
Hour for billing purposes is 60 minutes.

 

b.          During QA Production, time will be tracked through clock in and clock
out of ADI.  All weekly time is reviewed
and approved by the supervisor.  During
Nesting Time will be tracked through both ADI and switch data.

 

9

 

c.           The total amount payable by
AT&T for the Services shall be determined by applying the stated rate of
compensation to the Services actually performed by Supplier. The Premium and
Overtime Rate shall apply if Supplier is able to and AT&T agrees to offer
premium and overtime hours (to the extent such hours are in excess of 40 hours
per week per CSR). Holiday Rates shall apply based on applicable Holidays at
the Site.. Philippine Holidays (applicable
only in the Philippines):  New Years
Day (January 1), Maundy (April 2), Good Friday (Same as US/Canada),
Araw ng Kagitingan (Nearest Monday to April 9),  Labor Day (May 1) Independence Day
(Monday nearest to June 12), Ninoy Aquino Day (Monday nearest to August 21),
National Heros Day (Last Monday of August), All Saints Day (November 1),
Bonifacio Day (Monday nearest to November 30), Additional Special Day (December 24th), Christmas Day (December 25th),
Rizal Day (Nearest Monday December 30), Last Day of the Year (December 31st) Should AT&T Mobility
request that Supplier provide Services for the Program on any of the Holidays
listed, AT&T Mobility shall compensate Supplier at the Holiday Rate as
listed herein.

 

d.              The Pilot will be staffed with 8 Quality Assurance Specialists (“QAS”)
and 1 Supervisor which will be billed as a QAS.

 

e.               Five QAS will attend product training and Nesting.

 

f.                 Three QAS previously trained in BEUC will attend only one week of
Nesting.

 

g.              Supervisor Billable Hourly Rate is $[*] and will be billable as of March 22,
2010.

 

h.              BEUC Training will be billed upon graduation - week ending April 16,
2010.

 

i.                  Nesting, SBS QA Side By Side,  Quality
Training and QA Production will be billed the month incurred at $[*].

 

j.              Domestic Inbound/Outbound
telecom. AT&T shall be client of record on the (800) service.  Subject to AT&T’s prior written approval
of usage, domestic inbound and outbound telecom charges shall be [*].

 

k.           Postage, shredding, express
mail, printing, and courier services, trunking and circuits, reproduction
(other than [*]which is borne by Supplier), and travel (Pre-approved by
AT&T) shall all be charged at [*].

 

l.              AT&T shall not be
charged costs associated with [*]. 
AT&T shall be charged for Growth Training.  Growth is defined as any requested increase
in FTE above previous locked forecast. 
If AT&T requests Supplier to reduce FTE, then subsequently requests
Supplier increase FTE, that increase will be considered growth and the
associated training will be billable to AT&T.

 

10

 

Exhibit D

Program Descriptions

 

	
  Program Name

  	
   

  	
  Program Description

  Functions shall include, but may not

  be limited to, the following tasks:

  	
   

  	
  Sites

  
	
  Small Business Services (“SBS”) or Business End User Care 

   

  Line Groups:

  IRU NBI/TLG

  SMB EMO

  SBS EU

  	
   

  	
  Inbound
  calls from post paid subscribers. Duties include the following account
  maintenance activities: billing statement questions, adjustments, changes to
  features/services, changes of billing information, customer issues relative
  to price plans, customer cancellation inquiries, adding / deleting
  promotions & features, contract inquiries and termination dates,
  rate plan changes, account updates, lost / stolen phone resolutions, cancel
  requests, promotion / plan clarification, programming phones, equipment and
  features instructions, voice mail resets, respond to coverage concerns,
  equipment (wireless cell phones and PDAs) changes, assisting with handset
  issues and upgrading equipment, migration of customers between billing
  application, completion of downtime form and offline services, escalated
  services/resolution.

  	
   

  	
  Collinsville, VA

   

  Ortigas Center Manila, Philippines

  
	
  Small Business Services (“SBS”) or Business End User Care

   

  Line Groups:

  IRU NBI/TLG

  	
   

  	
  Inbound
  calls from post paid subscribers. Duties include the following account
  maintenance activities: billing statement questions, adjustments, changes to
  features/services, changes of billing information, customer issues relative
  to price plans, customer cancellation inquiries, adding / deleting
  promotions & features, contract inquiries and termination dates,
  rate plan changes, account updates, lost / stolen phone resolutions, cancel
  requests, promotion / plan clarification, programming phones, equipment and
  features instructions, voice mail resets, respond to coverage concerns,
  equipment (wireless cell phones and PDAs) changes, assisting with handset
  issues 

  	
   

  	
  Mansfield, OH

  

 

11

 

	
  Program Name

  	
   

  	
  Program Description

  Functions shall include, but may not

  be limited to, the following tasks:

  	
   

  	
  Sites

  
	
   

  	
   

  	
  and
  upgrading equipment, migration of customers between billing application,
  completion of downtime form and offline services, escalated
  services/resolution.

  	
   

  	
   

  
	
  Specialty Queues

  	
   

  	
  Services
  for unique business types including call handling for escalated customer care
  issues specific to billing, equipment, coverage and account details.

  	
   

  	
  N/A

  

 

12

 

Exhibit E

QA Pilot Training Plan

 

	
  QAS
  Pilot Training Schedule

  	
   

  	
  Dates

  	
   

  	
  Personnel

  
	
  Classroom
  Product Training (Weeks 1-4):

  	
   

  	
  02/22/10-03/19/10

  	
   

  	
  [*]

  
	
  Nesting
  wk-1 Bill Training Calls:

  	
   

  	
  03/22/10-03/26/10

  	
   

  	
  [*]

  
	
  Classroom
  Product Training (Week 5):

  	
   

  	
  03/29/10-04/02/10

  	
   

  	
  [*]

  
	
  Nesting
  wk-2 Tech Training Calls:

  	
   

  	
  04/05/10-04/09/10

  	
   

  	
  [*]

  
	
  Classroom
  Product Training (Week 6):

  	
   

  	
  04/12/10-04/16/10

  	
   

  	
  [*]

  
	
  Nesting
  wk-3 NBI/TLG Calls:

  	
   

  	
  04/19/10-04/23/10

  	
   

  	
  [*]

  
	
  SBS
  QA Side By Side  y-jack with the SRT SBS QAs

  	
   

  	
  04/26/10-04/30/10

  	
   

  	
  [*]

  
	
  AT&T
  Quality Training (Weeks 1-2):

  	
   

  	
  05/03/10-05/14/10

  	
   

  	
  [*]

  

 

13Exhibit 10.5

 

Amendment

 

GAMSA-STAR081106-00.S.001.A.002

 

Between

 

StarTek, Inc.

 

And

 

AT&T Mobility LLC

 

 

AMENDMENT NO. 2

 

AGREEMENT NO. GAMSA-STAR081106-00.S.001

 

This
Amendment, effective on the date when signed by the last Party (“Effective Date”),
and amending Agreement No. GAMSA-STAR081106-00.S.001, is by and between
StarTek, Inc., a Delaware corporation (“Supplier”), and AT&T Mobility
LLC, a Delaware limited liability company (“AT&T”), each of which may be
referred to in the singular as a “Party” or in the plural as the “Parties.”

 

WITNESSETH

 

WHEREAS, Supplier and AT&T entered into
Agreement No. GAMSA-STAR081106-00.S.001 on October 1, 2008 (the “Agreement”);
and

 

WHEREAS, Supplier and AT&T desire to amend the
Agreement as hereinafter set forth.

 

NOW, THEREFORE, in consideration of the
premises and the covenants hereinafter contained, the Parties hereto agree as
follows:

 

1.             Section 3.1
of Section 3 (TERM) shall hereby be deleted in entirety and replaced with
the following:

 

“The
Term of this Work Order shall commence on October 1, 2008 (“Effective Date”)
and shall continue until midnight on May 31, 2010 (the “Term”).  The Work Order may be terminated as allowed
in the Agreement or in this Work Order.”

 

The
terms and conditions of Agreement No. GAMSA-STAR081106-00.S.001 in all
other respects remain unmodified and in full force and effect.

 

Original signature
transmitted and received via facsimile or other electronic transmission of a
scanned document, (e.g., .pdf or similar format) are true and valid signatures
for all purposes hereunder and shall bind the parties to the same extent as
that of an original signature.  This
Agreement may be executed in multiple counterparts, each of which shall be
deemed to constitute an original but all of which together shall constitute
only one document.

 

Proprietary and
Confidential

This Agreement and information contained therein is not for
use or disclosure outside of AT&T, its
Affiliates, and third party representatives, and Supplier except
under written agreement by the contracting parties.

 

2

 

IN WITNESS WHEREOF, the Parties have caused
this Amendment to Agreement No. GAMSA-STAR081106-00.S.001 to be executed,
as of the date the last Party signs.

 

 

	
  StarTek, Inc.

  	
   

  	
   

  	
  AT&T
  Mobility LLC

  By its authorized agent AT&T
  Services, Inc.

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  By:

  	
  /s/
  A. Laurence Jones

  	
   

  	
  By:

  	
  /s/
  Karen Tays

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Printed
  Name:

  	
  A.
  Laurence Jones

  	
   

  	
  Printed
  Name:

  	
  Karen
  Tays

  
	
   

  	
   

  	
   

  	
   

  
	
  Title:

  	
  President
  and CEO

  	
   

  	
  Title:

  	
  Sr.
  Contract Manager

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Date:

  	
  4/28/2010

  	
   

  	
  Date:

  	
  4/27/2010

  
							

 

3

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00176-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00176-of-00352.parquet"}]]