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                                                                     EXHIBIT 4.1

                                   APPENDIX B

                                INTERVOICE, INC.

                             2003 STOCK OPTION PLAN

ARTICLE 1.  ESTABLISHMENT AND PURPOSE

         1.1 ESTABLISHMENT. Intervoice, Inc., a Texas corporation, hereby
establishes the Intervoice, Inc. 2003 Stock Option Plan, as set forth in this
document.

         1.2 PURPOSE. The purposes of the Plan are to attract able persons to
enter the employ of the Company, to encourage Employees to remain in the employ
of the Company and to provide motivation to Employees to put forth maximum
efforts toward the continued growth, profitability and success of the Company,
by providing incentives to such persons through the ownership and performance of
the Common Stock of Intervoice. A further purpose of the Plan is to provide a
means through which Intervoice may attract able persons to become directors of
Intervoice and to provide directors of Intervoice with additional incentive and
reward opportunities designed to strengthen their concern for the welfare of
Intervoice and its stockholders. Toward these objectives, Options may be granted
under the Plan to Employees and Outside Directors on the terms and subject to
the conditions set forth in the Plan.

         1.3 EFFECTIVE DATE OF PLAN. This Plan shall be effective as of the date
of its approval at the 2003 annual meeting of shareholders of Intervoice by the
holders of at least a majority of the shares of Common Stock present or
represented and voting on the proposal to approve this Plan at such meeting. If
the Plan is not so approved, the Plan shall terminate and any Option granted
hereunder shall be null and void.

ARTICLE 2.  DEFINITIONS

         2.1 AFFILIATE. "Affiliate" means a "parent corporation" or a
"subsidiary corporation" of Intervoice, as those terms are defined in Section
424(e) and (f) of the Code.

         2.2 BOARD. "Board" means the Board of Directors of Intervoice.

         2.3 CODE. "Code" means the Internal Revenue Code of 1986, as amended
from time to time, including regulations thereunder and successor provisions and
regulations thereto.

         2.4 COMMITTEE. "Committee" means the Compensation Committee of the
Board, or such other committee of the Board as may be designated by the Board to
administer the Plan; provided that the Committee shall consist of two or more
directors of Intervoice, all of whom are both a "Non-Employee Director" within
the meaning of Rule 16b-3 under the Exchange Act and an "outside director"
within the meaning of the definition of such term as contained in Treasury
Regulation Section 1.162-27(e)(3) interpreting Section 162(m) of the Code, or
any successor definitions adopted. The members of the Committee shall be
appointed from time to time by, and shall serve at the discretion of, the Board.

         2.5 COMMON STOCK. "Common Stock" means the Common Stock, no par value
per share, of Intervoice, or any stock or other securities of Intervoice
hereafter issued or issuable in substitution or exchange for the Common Stock.

         2.6 COMPANY. "Company" means Intervoice and its Affiliates.

         2.7 CORPORATE CHANGE. A "Corporate Change" shall be deemed to have
occurred for purposes of the Plan, upon (a) the dissolution or liquidation of
Intervoice; (b) a reorganization, merger or consolidation of Intervoice with one
or more corporations (other than a merger or consolidation effecting a
reincorporation of Intervoice in another state or any other merger or
consolidation in which the shareholders of the surviving corporation and their
proportionate interests therein immediately after the merger or consolidation
are substantially identical to the shareholders of Intervoice and their
proportionate interests therein immediately prior to the merger or
consolidation) (collectively, a "Corporate Change Merger"); (c) the sale of all
or substantially all of the assets of Intervoice; or (d) the occurrence of a
Change in Control. A "Change in Control" shall be deemed to have occurred for
purposes of the Plan if (a) individuals who were directors of Intervoice
immediately prior to a Control Transaction shall cease, within two years of such
Control Transaction, to constitute a majority of the Board (or of the Board of
Directors of any successor to Intervoice or to a company which has acquired all
or substantially all its assets) other than by reason of an increase in the size
of the membership of the applicable Board that is approved by at least a
majority of the

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individuals who were directors of Intervoice immediately prior to such Control
Transaction or (b) any entity, person or Group acquires shares of Intervoice in
a transaction or series of transactions that result in such entity, person or
Group directly or indirectly owning beneficially 50% or more of the outstanding
shares of Common Stock. As used herein, "Control Transaction" means (a) any
tender offer for or acquisition of capital stock of Intervoice pursuant to which
any person, entity or Group directly or indirectly acquires beneficial ownership
of 20% or more of the outstanding shares of Common Stock, (b) any Corporate
Change Merger of Intervoice, (c) any contested election of directors of
Intervoice or (d) any combination of the foregoing, any one of which results in
a change in voting power sufficient to elect a majority of the Board. As used
herein, "Group" means persons who act "in concert" as described in Sections
13(d)(3) and/or 14(d)(2) of the Exchange Act.

         2.8 EFFECTIVE DATE. "Effective Date" means the date an Option is
determined to be effective by the Committee upon the grant of such Option to an
Employee, or the date on which an Option is automatically granted to an Outside
Director in accordance with Section 6.3.

         2.9 EMPLOYEE. "Employee" means any person treated as an employee by
Intervoice or an Affiliate. "Employee" shall not include an Outside Director or
any other person treated by Intervoice or an Affiliate as an independent
contractor.

         2.10 EXCHANGE ACT. "Exchange Act" means the Securities Exchange Act of
1934, as amended from time to time, including rules thereunder and successor
provisions and rules thereto.

         2.11 FAIR MARKET VALUE. "Fair Market Value" means the fair market value
of the Common Stock, as determined in good faith by the Committee or, (i) if the
Common Stock is traded in the over-the-counter market, the average of the
representative closing bid and asked prices as reported by the National
Association of Securities Dealers Automated Quotation System ("NASDAQ") for the
date the Option is granted (or if there was no quoted price for such date of
grant, then for the last preceding business day on which there was a quoted
price), or (ii) if the Common Stock is traded in the NASDAQ National Market
System, the average of the highest and lowest selling prices for such stock as
quoted on the NASDAQ National Market System for the date the Option is granted
(or if there are no sales for such date of grant, then for the last preceding
business day on which there were sales), or (iii) if the Common Stock is listed
on any national stock exchange, the average of the highest and lowest selling
prices for such stock as quoted on such exchange for the date the Option is
granted (or if there are no sales for such date of grant, then for the last
preceding business day on which there were sales).

         2.12 INTERVOICE. "Intervoice" means Intervoice, Inc., a Texas
corporation, and any successor thereto.

         2.13 OPTION. "Option" means an option to purchase shares of Common
Stock granted to a Participant pursuant to Article 6.

         2.14 OPTION AGREEMENT. "Option Agreement" means a written agreement
between Intervoice and a Participant that sets forth the terms, conditions,
restrictions and/or limitations applicable to an Option.

         2.15 OUTSIDE DIRECTOR. "Outside Director" means an individual duly
elected or chosen as a director of Intervoice who is not also an Employee.

         2.16 PARTICIPANT. "Participant" means any Employee or Outside Director
to whom an Option has been granted under the Plan.

         2.17 PLAN. "Plan" means this Intervoice, Inc. 2003 Stock Option Plan.

         2.18 RETIREMENT. "Retirement" means the termination of a Participant's
employment or service on or after his or her 65th birthday.

ARTICLE 3.  PLAN ADMINISTRATION

         3.1. RESPONSIBILITY OF COMMITTEE. Subject to the terms and provisions
of the Plan, including, without limitation, Section 3.6, the Plan shall be
administered by the Committee. The Committee shall have total and exclusive
responsibility to control, operate, manage and administer the Plan in accordance
with its terms; provided, however, that except as expressly provided herein the
Committee shall have no authority to administer or interpret the provisions of
the Plan relating to the grant of Options to Outside Directors.

         3.2 AUTHORITY OF COMMITTEE. The Committee shall have all the authority
that may be necessary or helpful to enable it to discharge its responsibilities
with respect to the Plan. Without limiting the generality of the preceding
sentence, the Committee shall have the exclusive right, subject to the
provisions of Section 3.6, to: (a)

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interpret the Plan and the Option Agreements executed hereunder; (b) determine
eligibility for participation in the Plan; (c) decide all questions concerning
eligibility for, and the size of, Options granted under the Plan; (d) construe
any ambiguous provision of the Plan or any Option Agreement; (e) prescribe the
form of the Option Agreements embodying Options granted under the Plan; (f)
correct any defect, supply any omission or reconcile any inconsistency in the
Plan or any Option Agreement; (g) issue administrative guidelines as an aid to
administer the Plan and make changes in such guidelines as it from time to time
deems proper; (h) make regulations for carrying out the Plan and make changes in
such regulations as it from time to time deems proper; (i) to the extent
permitted under the Plan, grant waivers of Plan terms, conditions, restrictions
and limitations; (j) accelerate the vesting of an Option granted to an Employee
when such action or actions would be in the best interests of the Company; and
(k) take any and all other actions it deems necessary or advisable for the
proper operation or administration of the Plan.

         3.3 DISCRETIONARY AUTHORITY. Subject to the provisions of Section 3.6,
(i) the Committee shall have full discretionary authority in all matters related
to the discharge of its responsibilities and the exercise of its authority under
the Plan, including, without limitation, its construction of the terms of the
Plan, and its determination of eligibility for participation under the Plan, and
(ii) the decisions of the Committee and its actions with respect to the Plan
shall be final, conclusive and binding on all persons having or claiming to have
any right or interest in or under the Plan, including Participants and their
respective estates, beneficiaries and legal representatives.

         3.4 ACTION BY THE COMMITTEE. The Committee may act only by a majority
of its members. Any determination of the Committee may be made, without a
meeting, by a writing or writings signed by all of the members of the Committee.
In addition, the Committee may authorize any one or more of its members to
execute and deliver documents on behalf of the Committee.

         3.5 DELEGATION OF AUTHORITY. Notwithstanding anything contained in the
Plan to the contrary, the Committee may, in its discretion, delegate some or all
of its authority under the Plan to any person or persons; provided, however,
that any such delegation shall be in writing; and provided further that only the
Committee may grant Options to Employees who are subject to Section 16 of the
Exchange Act or who are "covered employees" within the meaning of Section 162(m)
of the Code.

         3.6 BOARD AUTHORITY. Notwithstanding the authority hereby delegated to
the Committee to administer the Plan, the Board shall have sole and exclusive
authority, subject to the express provisions of the Plan, to determine and
interpret the terms, conditions, restrictions and/or limitations applicable to
Options automatically granted to Outside Directors pursuant to Section 6.3 of
the Plan and to make all other determinations and take any and all other actions
it deems necessary or advisable with respect to such Options. The Board shall
have no authority under the Plan to grant Options to Employees, which authority
is vested exclusively in the Committee

         3.7 LIABILITY; INDEMNIFICATION. No member of the Committee or the Board
nor any person to whom authority has been delegated by the Committee, shall be
personally liable for any action, interpretation or determination made in good
faith with respect to the Plan or Options granted hereunder, and each member of
the Committee and the Board shall be fully indemnified and protected by
Intervoice with respect to any cost, expense or liability he or she may incur
with respect to any such action, interpretation or determination, to the extent
permitted by applicable law.

ARTICLE 4.  ELIGIBILITY

         All Employees are eligible to be selected to participate in the Plan
and all Outside Directors will automatically participate in the Plan. Options
granted to Outside Directors shall be made only in accordance with Section 6.3.
The Committee shall select, from time to time, those Employees who, in the
opinion of the Committee, can further the Plan's purposes. In making this
selection, the Committee may give consideration to the functions and
responsibilities of the Employee, his or her past, present and potential
contributions to the growth and success of the Company and such other factors
deemed relevant by the Committee. Once an Employee is so selected, the Committee
shall determine the size of Option to be granted to the Employee and shall
establish in the related Option Agreement the terms, conditions, restrictions
and/or limitations applicable to the Option, in addition to those set forth in
the Plan and the administrative rules and regulations, if any, established by
the Committee. No Employee is entitled to receive an Option unless selected by
the Committee.

ARTICLE 5.  SHARES SUBJECT TO THE PLAN.

         5.1 AVAILABLE SHARES. The maximum number of shares of Common Stock that
shall be available for grant of Options under the Plan shall not exceed
2,000,000, subject to adjustment as provided in Sections 5.2 and 5.3. Shares of
Common Stock issued pursuant to the Plan may be shares of original issuance or
treasury shares or a combination of the foregoing, as the Board, in its
discretion, shall from time to time determine.

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         5.2 ADJUSTMENTS FOR RECAPITALIZATIONS AND REORGANIZATIONS.

             (a) The shares with respect to which Options may be granted under
the Plan are shares of Common Stock as presently constituted, but if, and
whenever, prior to the expiration or satisfaction of an Option theretofore
granted, Intervoice shall effect a subdivision or consolidation of shares of
Common Stock or the payment of a stock dividend on Common Stock without receipt
of consideration by Intervoice, the number of shares of Common Stock with
respect to which such Option may thereafter be exercised or satisfied, as
applicable, (i) in the event of an increase in the number of outstanding shares
shall be proportionately increased, and the exercise price per share shall be
proportionately reduced, and (ii) in the event of a reduction in the number of
outstanding shares shall be proportionately reduced, and the exercise price per
share shall be proportionately increased.

             (b) If Intervoice recapitalizes or otherwise changes its capital
structure, thereafter upon any exercise of an Option theretofore granted the
Participant shall be entitled to purchase under such Option, in lieu of the
number of shares of Common Stock then covered by such Option, the number and
class of shares of stock or other securities to which the Participant would have
been entitled pursuant to the terms of the recapitalization if, immediately
prior to such recapitalization, the Participant had been the holder of record of
the number of shares of Common Stock then covered by such Option.

             (c) In the event of changes in the outstanding Common Stock by
reason of recapitalizations, reorganizations, mergers, consolidations,
combinations, separations (including a spin-off or other distribution of stock
or property), exchanges or other relevant changes in capitalization occurring
after the date of grant of any Option and not otherwise provided for by this
Section 5.2, any outstanding Options and any Option Agreements evidencing such
Options shall be subject to adjustment by the Committee at its discretion as to
the number, price and kind of shares of Common Stock subject to, and other terms
of, such Options to reflect such changes in the outstanding Common Stock.

             (d) In the event of any changes in the outstanding Common Stock
provided for in this Section 5.2, the aggregate number of shares available for
grant of Options under the Plan may be equitably adjusted by the Committee,
whose determination shall be conclusive. Any adjustment provided for in this
Section 5.2(d) shall be subject to any required stockholder action.

             (e) Notwithstanding the authority hereby delegated to the Committee
or the Board to administer the Plan or any provision of the Plan including this
Section 5.2, the Company will not reprice the Options under the Plan without
prior approval by the shareholders of Intervoice. For purposes of this
subsection 5.2(e), repricing Options shall include any of the following events:
amending an Option to reduce the exercise price; canceling an Option and
granting a new lower-priced Option; granting a new Option and canceling an old
higher-priced Option; amending an Option to allow for the payment of a cash
bonus upon Option exercise;; substituting restricted stock for underwater
Options; or the buyback of underwater Options and issuance of new Options.

         5.3 ADJUSTMENTS FOR OPTIONS. The Committee shall have full discretion
to determine the manner in which shares of Common Stock available for grant of
Options under the Plan are counted. Without limiting the discretion of the
Committee under this Section 5.3, unless otherwise determined by the Committee,
for the purpose of determining the number of shares of Common Stock available
for grant of Options under the Plan; (a) the grant of an Option shall reduce the
number of shares available for grant of Options under the Plan by the number of
shares subject to such Option and (b) if any Option is canceled or forfeited, or
terminates, expires or lapses, for any reason, the shares then subject to such
Option shall again be available for grant of Options under the Plan.

ARTICLE 6.  OPTIONS

         6.1 GENERAL. All Options granted under this Plan shall be nonqualified
stock options that are not intended to meet the requirements of Section 422(b)
of the Code.

         6.2 TERMS AND CONDITIONS OF OPTIONS. All Options granted under the Plan
shall be subject to the terms, conditions, restrictions and limitations of the
Plan. The Committee with respect to Options granted to Employees or the Board
with respect to Options automatically granted to Outside Directors may, in its
sole judgment, subject any Option or the Common Stock underlying such Option to
such other terms, conditions, restrictions and/or limitations (including, but
not limited to, the time and conditions of exercise or vesting of an Option and
restrictions on transferability of any shares of Common Stock issued or
delivered pursuant to the exercise of an Option), provided they are not
inconsistent with the terms of the Plan. Options granted under the Plan need not
be uniform.

             (a) Options granted to Employees under the Plan shall be
exercisable in whole or in such installments and at such times as may be
determined by the Committee . The price at which a share of Common Stock may be
purchased upon exercise of an Option by an Employee shall be determined by the
Committee, but

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such exercise price shall not be less than 100% of the Fair Market Value of a
share of Common Stock on the Effective Date of the Option's grant. The term of
each Option granted to an Employee shall be as specified by the Committee;
provided, however, that unless otherwise designated by the Committee, no Options
shall be exercisable later than 10 years from the Effective Date of the Option's
grant.

             (b) Subject to the provisions of Section 6.3, the Board shall
establish in the related Option Agreement the terms, conditions, restrictions
and/or limitations applicable to Options granted to Outside Directors, provided
they are not inconsistent with the terms of the Plan.

         6.3 GRANTING OF OPTIONS.

             (a) OPTIONS GRANTED TO EMPLOYEES. With regard to each Option
granted to an Employee, the Committee will determine the number of shares
subject to the Option, the manner and time of the Option's exercise, the
exercise price per share of Common Stock subject to the Option, and the duration
of the Option. An Option granted to an Employee shall become exercisable on the
date specified in the applicable Option Agreement with such Employee. An
Employee is eligible to exercise an Option only if he or she remains in the
service of the Company through the date on which the Option or portion of the
Option is scheduled to become exercisable.

             (b) OPTIONS GRANTED TO OUTSIDE DIRECTORS. During the term of the
Plan, each Outside Director shall be granted Options to purchase Common Stock
under the Plan in accordance with the following terms and conditions:

             (i) Automatic Grants.

             (1) Outside Directors Initially Elected to Serve on the Board at an
             Annual Meeting of Shareholders. On the date of the first annual
             meeting of the shareholders of Intervoice at which an Outside
             Director is initially elected to serve on the Board commencing with
             the 2003 annual meeting of shareholders, such Outside Director
             shall be granted an Option to purchase 18,000 shares of Common
             Stock. Subject to subsection (b)(ii) of this Section, such Option
             shall become exercisable in full on the date of the annual meeting
             of the shareholders of Intervoice next following the date of grant
             of such Option.

             (2) Outside Directors Initially Elected by the Board of Directors
             to Fill a Vacancy on the Board. On any date after the 2003 annual
             meeting of the shareholders of Intervoice at which an Outside
             Director is elected by the Board to fill a vacancy on the Board,
             such Outside Director shall be granted an Option to purchase 18,000
             shares of Common Stock. Subject to subsection (b)(ii) of this
             Section, such Option shall become exercisable in full on the date
             of the annual meeting of the shareholders of Intervoice next
             following the annual meeting of shareholders at which the Outside
             Director is first elected by the shareholders to serve on the
             Board. In no event shall an Outside Director receive an automatic
             grant of an Option under both this subsection and subsection
             (b)(i)(1).

             (3) Outside Directors Re-elected to Serve on the Board at an Annual
             Meeting of Shareholders. Each Outside Director re-elected to serve
             Intervoice as a director on the date of an annual meeting of the
             shareholders of Intervoice commencing with the 2003 annual meeting
             of shareholders, shall be granted, as of such date, an Option to
             purchase 10,000 shares of Common Stock. Subject to subsection
             (b)(ii) of this Section, such Option shall become exercisable in
             full on the date of the annual meeting of the shareholders of
             Intervoice next following the date of grant of such Option.

             (ii) Eligibility. An Option will become exercisable only if the
Outside Director continues to serve Intervoice as a director through the date of
the annual meeting of shareholders at which the Option is scheduled to become
exercisable.

             (iii) Price. The exercise price of each share of Common Stock that
may be purchased upon exercise of an Option granted to an Outside Director shall
be 100% of the Fair Market Value of a share of Common Stock on the Effective
Date of the Option's grant.

             (iv) Duration. Options granted to Outside Directors shall expire no
later than 10 years from the Effective Date of the Option's grant, unless sooner
terminated in accordance with the terms of the related Option Agreement and the
Plan, including Section 6.5.

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             (v) Effectiveness of a Grant. Options granted to Outside Directors
shall be granted automatically in accordance with the terms of this Section 6.3
without any further action by the Board. The Company shall reduce, on a
substantially proportionate basis, the number of shares of Common Stock granted
to an Outside Director under this Section 6.3 in the event that the total number
of shares then available under the Plan is less than the total number of shares
with respect to which all Outside Directors are granted Options on an Effective
Date.

         6.4 EXERCISE OF OPTIONS.

             (a) Subject to the terms and conditions of the Plan, Options shall
be exercised by the delivery of a written notice of exercise to Intervoice,
setting forth the number of shares of Common Stock with respect to which the
Option is to be exercised, accompanied by full payment for such shares.

             (b) Upon exercise of an Option, the exercise price of the Option
shall be payable to Intervoice in full in cash.

             (c) Payment of the exercise price of an Option may also be made, in
the discretion of the Committee, by delivery to Intervoice or its designated
agent of an executed irrevocable option exercise form together with irrevocable
instructions to a broker-dealer to sell or margin a sufficient portion of the
shares with respect to which the Option is exercised and deliver the sale or
margin loan proceeds directly to Intervoice to pay for the exercise price and
any required withholding taxes.

             (d) As soon as reasonably practicable after receipt of written
notification of exercise of an Option and full payment of the exercise price and
any required withholding taxes, Intervoice shall deliver to the Participant, in
the Participant's name, a stock certificate or certificates in an appropriate
amount based upon the number of shares of Common Stock purchased under the
Option.

         6.5 TERMINATION OF SERVICE. Each Option Agreement shall set forth the
extent to which the Participant shall have the right to exercise the Option
following termination of the Participant's employment or service with the
Company. Such provisions shall be determined in the sole discretion of the
Committee with respect to an Option granted to an Employee or the Board with
respect to an Option granted to an Outside Director, need not be uniform among
all Options granted under the Plan and may reflect distinctions based on the
reasons for termination of employment or service. Subject to Section 5.2 and
Article 7, in the event that a Participant's Option Agreement does not set forth
such termination provisions, the following termination provisions shall apply
with respect to such Option:

             (a) RETIREMENT, DISABILITY OR DEATH. If the employment or service
of a Participant shall terminate by reason of Retirement, permanent and total
disability (within the meaning of Section 22(e)(3) of the Code) or death,
outstanding Options held by the Participant may be exercised, to the extent then
vested, no more than two years from the date of such termination of employment
or termination of service, unless the Options in any way expressly provide for
earlier termination.

             (b) OTHER TERMINATION. If the employment or service of a
Participant shall terminate for any reason other than the reasons set forth in
paragraph (a) above, whether on a voluntary or involuntary basis, outstanding
Options held by the Participant may be exercised, to the extent then vested, no
more than two years from the date of such termination of employment or
termination of service, unless the Options in any way expressly provide for
earlier termination.

             (c) TERMINATION FOR CAUSE. Notwithstanding paragraphs (a) and (b)
above, if the employment or service of a Participant shall be terminated by
reason of such Participant's fraud, dishonesty or performance of other acts
detrimental to the Company, all outstanding Options held by the Participant
shall immediately be forfeited to the Company and no additional exercise period
shall be allowed, regardless of the vested status of the Options.

         6.6 MAXIMUM OPTION GRANTS. Notwithstanding any provision contained in
the Plan to the contrary, the maximum number of shares of Common Stock for which
Options may be granted under the Plan to any one Participant during a calendar
year is 300,000 shares.

ARTICLE 7.  CORPORATE CHANGE

         Notwithstanding anything contained in the Plan to the contrary, in the
event of a Corporate Change, unless otherwise provided in the related Option
Agreement, all Options then outstanding shall become exercisable in full and all
restrictions imposed on any Common Stock that may be delivered pursuant to the
exercise of such Options shall be deemed satisfied.

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ARTICLE 8.  AMENDMENT AND TERMINATION

         The Board may at any time suspend, terminate, amend or modify the Plan,
in whole or in part; provided, however, that no amendment or modification of the
Plan shall become effective without the approval of such amendment or
modification by the stockholders of Intervoice if Intervoice, on the advice of
counsel, determines that such stockholder approval is necessary or desirable.
Notwithstanding any provision of this Plan to the contrary, no such amendment or
modification shall be made without receipt of the prior approval of the
shareholders of Intervoice where such change would (a) increase the total number
of shares of Common Stock which may be issued under the Plan (other than as
provided in Section 5.2 of the Plan); (b) modify the criteria for determining
the employees (or class of employees) eligible to receive Options under the Plan
or (c) materially increase benefits accruing under the Plan to Participants who
are subject to Section 16 of the Securities Exchange Act of 1934. Upon
termination of the Plan, the terms and provisions of the Plan shall,
notwithstanding such termination, continue to apply to Options granted prior to
such termination. No suspension, termination, amendment or modification of the
Plan shall adversely affect in any material way any Option previously granted
under the Plan, without the consent of the Participant holding such Option
(except that such consent shall not be required in the case of an amendment or
modification required following a change in law or interpretation thereof to
cause the Options under the Plan to continue to qualify as "performance-based
compensation" within the meaning of Section 162(m) of the Code).

ARTICLE 9.  MISCELLANEOUS

         9.1 OPTION AGREEMENTS. After the Committee grants an Option under the
Plan to an Employee or upon an automatic grant of an Option to an Outside
Director, Intervoice and the Participant shall enter into an Option Agreement
setting forth the terms, conditions, restrictions and/or limitations applicable
to the Option and such other matters as the Committee with respect to an Option
granted to an Employee or the Board with respect to an Option automatically
granted to an Outside Director may determine to be appropriate. The terms and
provisions of the respective Option Agreements need not be identical. In the
event of any conflict between an Option Agreement and the Plan, the terms of the
Plan shall govern.

         9.2 NONASSIGNABILITY. Except as otherwise provided in a Participant's
Option Agreement, no Option granted under the Plan may be sold, transferred,
pledged, exchanged, hypothecated or otherwise disposed of, other than by will or
pursuant to the applicable laws of descent and distribution. Further, no such
Option shall be subject to execution, attachment or similar process. Any
attempted sale, transfer, pledge, exchange, hypothecation or other disposition
of an Option not specifically permitted by the Plan or the Option Agreement
shall be null and void and without effect. All Options granted to a Participant
under the Plan shall be exercisable during his or her lifetime only by such
Participant or, in the event of the Participant's legal incapacity, by his or
her guardian or legal representative.

         9.3 NO FRACTIONAL SHARES. No fractional shares of Common Stock shall be
issued pursuant to any Option granted under the Plan, and no payment or other
adjustment shall be made in respect of any such fractional share.

         9.4 WITHHOLDING TAXES. The Company shall be entitled to deduct from any
payment made under the Plan, regardless of the form of such payment, the amount
of all applicable income and employment taxes required by law to be withheld
with respect to such payment, may require the Participant to pay to the Company
such withholding taxes prior to and as a condition of the making of any payment
or the issuance or delivery of any shares of Common Stock under the Plan and
shall be entitled to deduct from any other compensation payable to the
Participant any withholding obligations with respect to Options under the Plan.

         9.5 REGULATORY APPROVALS AND LISTINGS. Notwithstanding anything
contained in the Plan to the contrary, Intervoice shall have no obligation to
issue or deliver shares of Common Stock under the Plan prior to (a) the
obtaining of any approval from any governmental agency which Intervoice shall,
in its sole discretion, determine to be necessary or advisable, (b) the
admission of such shares to listing on the stock exchange or stock market on
which the Common Stock may be listed and (c) the completion of any registration
of any governmental body which Intervoice shall, in its sole discretion,
determine to be necessary or advisable.

         9.6 BINDING EFFECT. The obligation of Intervoice under the Plan shall
be binding upon any successor corporation or organization resulting from the
merger, consolidation or other reorganization of Intervoice, or upon any
successor corporation or organization succeeding to all or substantially all of
the assets and business of Intervoice. The terms and conditions of the Plan
shall be binding upon each Participant and his or her heirs, legatees,
distributees and legal representatives.

                                      B-7

<PAGE>

         9.7 SEVERABILITY. If any provision of the Plan or any Option Agreement
is held to be illegal or invalid for any reason, the illegality or invalidity
shall not affect the remaining provisions of the Plan or such agreement, as the
case may be, but such provision shall be fully severable and the Plan or such
agreement, as the case may be, shall be construed and enforced as if the illegal
or invalid provision had never been included herein or therein.

         9.8 NO RESTRICTION OF CORPORATE ACTION. Nothing contained in the Plan
shall be construed to prevent Intervoice or any Affiliate from taking any
corporate action (including any corporate action to suspend, terminate, amend or
modify the Plan) that is deemed by Intervoice or such Affiliate to be
appropriate or in its best interest, whether or not such action would have an
adverse effect on the Plan or any Options made or to be made under the Plan. No
Participant or other person shall have any claim against Intervoice or any
Affiliate as a result of such action.

         9.9 NOTICES. All notices required or permitted to be given or made
under the Plan or any Option Agreement shall be in writing and shall be deemed
to have been duly given or made if (a) delivered personally, (b) transmitted by
first class registered or certified United States mail, postage prepaid, return
receipt requested, (c) sent by prepaid overnight courier service or (d) sent by
telecopy or facsimile transmission, answer back requested, to the person who is
to receive it at the address that such person has theretofore specified by
written notice delivered in accordance herewith. Such notices shall be effective
(a) if delivered personally or sent by courier service, upon actual receipt by
the intended recipient, (b) if mailed, upon the earlier of five days after
deposit in the mail or the date of delivery as shown by the return receipt
therefor or (c) if sent by telecopy or facsimile transmission, when the answer
back is received. Intervoice or a Participant may change, at any time and from
time to time, by written notice to the other, the address that it or such
Participant had theretofore specified for receiving notices. Until such address
is changed in accordance herewith, notices hereunder or under an Option
Agreement shall be delivered or sent (a) to a Participant at his or her address
as set forth in the records of the Company or (b) to Intervoice at the principal
executive offices of Intervoice clearly marked "Attention: Human Resources
Department."

         9.10 GOVERNING LAW. The Plan shall be governed and construed in
accordance with the internal laws (and not the principles relating to conflicts
of laws) of the State of Texas, except as superseded by applicable federal law.

         9.11 NO RIGHT, TITLE OR INTEREST IN COMPANY ASSETS. No Participant
shall have any rights as a stockholder of Intervoice as a result of
participation in the Plan until the date of issuance of a stock certificate in
his or her name. To the extent any person acquires a right to receive payments
from the Company under the Plan, such rights shall be no greater than the rights
of an unsecured creditor of the Company, and such person shall not have any
rights in or against any specific assets of the Company. All of the Options
granted under the Plan shall be unfunded.

         9.12 RISK OF PARTICIPATION. Nothing contained in the Plan shall be
construed either as a guarantee by Intervoice or its Affiliates, or their
respective stockholders, directors, officers or employees, or the value of any
assets of the Plan or as an agreement by Intervoice or its Affiliates, or their
respective stockholders, directors, officers or employees, to indemnify anyone
for any losses, damages, costs or expenses resulting from participation in the
Plan.

         9.13 NO GUARANTEE OF TAX CONSEQUENCES. No person connected with the
Plan in any capacity, including, but not limited to, Intervoice and the
Affiliates and their respective directors, officers, agents and employees, makes
any representation, commitment or guarantee that any tax treatment, including,
but not limited to, Federal, state and local income, estate and gift tax
treatment, will be applicable with respect to any Options or payments thereunder
made to or for the benefit of a Participant under the Plan or that such tax
treatment will apply to or be available to a Participant on account of
participation in the Plan.

         9.14 OTHER BENEFITS. No Option granted under the Plan shall be
considered compensation for purposes of computing benefits or contributions
under any retirement plan of Intervoice or any Affiliate, nor affect any
benefits or compensation under any other benefit or compensation plan of
Intervoice or any Affiliate now or subsequently in effect.

         9.15 CONTINUED EMPLOYMENT OR SERVICE. Nothing contained in the Plan or
in any Option Agreement shall confer upon any Participant the right to continue
in the employ of the Company, or interfere in any way with the rights of the
Company to terminate his or her employment at any time, with or without cause.
Further, participation in this Plan shall not give any Outside Director any
right to continue as a director of Intervoice.

         9.16 MISCELLANEOUS. Headings are given to the articles and sections of
the Plan solely as a convenience to facilitate reference. Such headings shall
not be deemed in any way material or relevant to the construction of the Plan or
any provisions hereof. The use of the masculine gender shall also include within
its

                                      B-8

<PAGE>

meaning the feminine. Wherever the context of the Plan dictates, the use of the
singular shall also include within its meaning the plural, and vice versa.

         IN WITNESS WHEREOF, this Plan has been executed this ____ day of June,
2003.

                                    INTERVOICE, INC.

                                    By:
                                       ----------------------------------------

                                    Name:
                                         --------------------------------------

                                    Title:
                                          -------------------------------------

                                       B-9<PAGE>

                                                                     EXHIBIT 4.5

                                      December 15, 2003

PFSweb, Inc.
500 North Central Expressway
Plano, TX 75074

Gentlemen:

         Reference is made to those certain Warrants (the "Warrants") dated
November 7, 2003 issued by PFSweb, Inc. (the "Company") to the "Holders"
identified therein and whose signatures appear below, to purchase an aggregate
of 395,486 shares of common stock at an exercise price of $3.30 per share.

         The Company and each Holder hereby agrees that each Warrant is hereby
amended by adding the following as Sections 10(b) and (c) therein:

                  "(b) Notwithstanding anything to the contrary contained
herein, if the Trading Market is the New York Stock Exchange, the Nasdaq
National Market or any other market or exchange with similar applicable rules,
then the maximum number of shares of Common Stock that the Company may issue
pursuant to the Transaction Documents at an effective purchase price less than
the Closing Price on the Trading Day immediately preceding the Closing Date
equals 3,877,875 shares (the "ISSUABLE MAXIMUM"), unless the Company obtains the
Stockholder Approval. If, at the time any Purchaser requests an exercise of any
of the Warrants, the Actual Minimum (excluding any shares issued or issuable at
an effective purchase price in excess of the Closing Price on the Trading Day
immediately preceding the Closing Date) exceeds the Issuable Maximum and if the
Company has not previously obtained the Stockholder Approval, then the Company
shall issue to the Purchaser requesting such exercise a number of shares of
Common Stock not exceeding such Purchaser's pro-rata portion of the Issuable
Maximum (based on such Purchaser's share (vis-a-vis other Purchasers) of the
aggregate purchase price paid under the Purchase Agreement and taking into
account any Shares and Warrant Shares previously issued to such Purchaser), and
the remainder of the Warrant Shares issuable in connection with such exercise or
conversion (if any) shall constitute "Excess Shares" pursuant to Section 10(c)
below. For the purposes hereof, "ACTUAL MINIMUM" shall mean, as of any date, the
maximum aggregate number of shares of Common Stock then issued or potentially
issuable in the future pursuant to the Transaction Documents, including any
Underlying Shares issuable upon exercise in full of all Warrants, ignoring any
limits on the number of shares of Common Stock that may be owned by a Purchaser
at any one time. For the purposes hereof, "STOCKHOLDER APPROVAL" shall mean the
vote of stockholders as may be required by the applicable rules and regulations
of the Trading Market applicable to approve the issuance of shares of Common
Stock in excess of the Issuable Maximum. No Shares or Warrant Shares shall be
entitled to vote for purposes of the Stockholder Approval.

<PAGE>

                  (c) In the event that any Purchaser's receipt of shares of
Common Stock upon exercise of this Warrant is restricted based on the Issuable
Maximum, the Company shall either: (i) use its best efforts to obtain the
Stockholder Approval as soon as is reasonably possible, but in any event not
later than the 60th day after the event giving rise to such Excess Shares, or
(ii) within five Trading Days after such event, pay cash to such Purchaser, as
liquidated damages and not as a penalty, in an amount equal to the difference
between the Black Scholes value of this Warrant assuming the limitations in
Section 10(b) were not applicable and the Black Scholes value of this Warrant
after giving effect to the limitations in Section 10(b), measured as of the date
of such event or, if greater, the date of payment (such difference, the "CASH
AMOUNT"). If the Company elects the first option under the preceding sentence
and the Company fails to obtain the Stockholder Approval on or prior to the 60th
day after such event, then within three Trading Days after such 60th day, the
Company shall pay the Cash Amount to such Purchaser, as liquidated damages and
not as a penalty. In the event the Company fails to pay the Cash Amount in a
timely manner, such payment until paid in full shall bear interest at the rate
of 1.5% per month or such lesser maximum rate that is permitted to be paid by
applicable law (prorated for partial months)."

         Except as set forth herein, all of the terms and provisions of the
Warrants shall continue in full force and effect.

         The signature page to this letter is attached hereto and counterpart
signature by facsimile is hereby authorized.

                                       2
<PAGE>

                                    PFSweb, Inc.

                                    By:
                                            ------------------------------------
                                    Name:
                                            ------------------------------------
                                    Title:
                                            ------------------------------------

                                    Heimdall Investments Ltd.

                                    By:     HBK Investments L.P.
                                    Its:    Investment Advisor

                                    By:
                                            ------------------------------------
                                    Name:
                                            ------------------------------------
                                    Title:
                                            ------------------------------------

                                    Truk Opportunity Fund, LLC

                                    By:
                                            ------------------------------------
                                    Name:
                                            ------------------------------------
                                    Title:
                                            ------------------------------------

                                    Spectra Capital Management

                                    By:
                                            ------------------------------------
                                    Name:
                                            ------------------------------------
                                    Title:
                                            ------------------------------------

                                    Basso Equity Opportunity Holding Fund Ltd.
                                    (f/k/a AIG DKR Soundshore Private Investors
                                    Holding Fund Ltd.)

                                    By:
                                            ------------------------------------
                                    Name:
                                            ------------------------------------
                                    Title:
                                            ------------------------------------

                                    Redwood Partners II, LLC

                                    By:
                                            ------------------------------------
                                    Name:
                                            ------------------------------------
                                    Title:
                                            ------------------------------------

                                    OTAPE Investments LLC

                                    By:
                                            ------------------------------------
                                    Name:
                                            ------------------------------------
                                    Title:
                                            ------------------------------------

                                       3
<PAGE>

                                    AS Capital Partners LLC

                                    By:
                                            ------------------------------------
                                    Name:
                                            ------------------------------------
                                    Title:
                                            ------------------------------------

                                    SRG Capital LLC

                                    By:
                                            ------------------------------------
                                    Name:
                                            ------------------------------------
                                    Title:
                                            ------------------------------------

                                       4

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