Document:

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                                                                    EXHIBIT 10.3
                                                                    ------------

                FIRST AMENDMENT TO CONVERTIBLE PROMISSORY NOTE

     THIS FIRST AMENDMENT TO CONVERTIBLE PROMISSORY NOTE (the "Amendment"),
dated as of July 6, 2001, is made and entered into by and between Jabber, Inc.
f/k/a Jabber.com, Inc. (the "Company") and France Telecom Technologies
Investissements f/k/a France Telecom Technologies (the "Investor").

                                   Recitals
                                   --------

     A.    The Company and the Investor are parties to a Convertible Promissory
Note dated as of May 2, 2001 (the "Note").

     B.    The Company issued the Note to the Investor in connection with the
Investor's proposed investment in the Company and the Investor's acquisition of
certain capital stock of the Company as outlined in the Series B Convertible
Preferred Stock Summary of Terms (the "Summary of Terms").

     C.    The Company and the Investor desire to amend the Note as set forth
herein, and to ratify and confirm the Note as so amended.

                                   Agreement
                                   ---------

     NOW, THEREFORE, in consideration of the premises and the mutual agreements,
representations and warranties herein set forth and for other good and valuable
consideration, the receipt and sufficiency of which are hereby acknowledged, the
parties hereto agree as follows:

     1.    Defined Terms. Capitalized terms used but not defined in this
           -------------
Amendment shall have the meanings given thereto in the Note.

     2.    Agreements and Amendments to the Note.
           -------------------------------------

           a.  The Company, Webb and the Investor confirm and agree that, for
the purposes of clarification and the avoidance of doubt, the defined term
"Transaction Document" in the Note includes (i) the Purchase Agreement, (ii) the
Note, (iii) the Security Agreement, (iv) the Pledge Agreement, (v) the Guaranty,
(vi) the Stock Purchase Agreement dated as of July 6, 2001 among the Company,
Webb and the Investor, (vii) the Stockholders Agreement dated as of July 6, 2001
among the Company, the Investor and the parties set forth on Schedule A thereto,
(viii) the Series A-1 and Series B Convertible Preferred Stock Investor Rights
Agreement dated as of July 6, 2001 among the Company and the parties set forth
on Exhibit A thereto, (ix) the Amended Certificate of Designation of Series A,
(x) the Amended Certificate of Designation of Series B, (xi) the Amended
Certificate of Designation of Series C and (xii) all other agreements, documents
or instruments executed and delivered by or on behalf of the Company or Webb in
connection with the transactions contemplated by any of the foregoing. The
parties acknowledge
<PAGE>

that the Company has changed its corporate name to Jabber, Inc. and that the
Investor has changed its corporate name to France Telecom Technologies
Investissements.

          b.  The Company and the Investor agree that the original indebtedness
evidenced by the Note is a continuing indebtedness and nothing contained herein
shall be construed to deem paid the Note or to release or terminate any lien,
pledge, security interest or guaranty given to secure payment of the Note.

          c.  The Note is hereby amended by deleting the first full paragraph
therefrom and substituting the following therefor:

                         "For good and valuable consideration received, Jabber,
              Inc., a Delaware corporation (the "Company"), promises to pay to
              the Holder the Principal Amount or such lesser amount outstanding
              hereunder from time to time, plus simple interest accrued on
              unpaid principal from the Date of Issuance until paid at the rate
              of nine and one-half percent (91/2%) per annum (the "Base Rate")."

          d.  The Note is hereby amended by deleting clause (ii) from Section
1(d) therefrom and substituting the following therefor:

              "(ii) the Company shall fail to perform or observe any covenant,
              agreement or obligation (monetary, performance or otherwise)
              contained herein or in any other Transaction Document and such
              failure shall continue for a period of three (3) days following
              written notice from the Investor."

          e.  The Note is hereby amended by deleting the date "July 1, 2001"
from clause (iii) of Section 1(d) and substituting "July 15, 2001" therefor.

          f.  The Note is hereby amended by deleting clause (iv) from Section
1(d) therefrom and substituting the following therefor:

              "an Event of Default shall occur under the Note Purchase Agreement
              or any other Transaction Document and the cure period applicable
              thereto, if any, shall have lapsed,"

          g.  The Note is hereby amended by deleting clause (vi) from Section
1(d) therefrom and substituting the following therefor:

              "(vi) (A) the Company or Webb shall commence any case, proceeding
              or other action (x) under any existing or future law of any
              jurisdiction, domestic or foreign, relating to bankruptcy,
              insolvency, reorganization or relief of debtors, seeking to have
              an order for relief entered with respect to it, or seeking to
              adjudicate it a bankrupt or insolvent, or seeking reorganization,
              arrangement, adjustment, winding-up, liquidation,

                                      -2-
<PAGE>

              dissolution, composition or other relief with respect to it or its
              debts, or (y) seeking appointment of a receiver, trustee,
              custodian, conservator or other similar official for it or for all
              or any substantial part of its assets, or either the Company or
              Webb shall make a general assignment for the benefit of its
              creditors; or (B) there shall be commenced against either the
              Company or Webb any case, proceeding or other action of a nature
              referred to in clause (A) above that (x) results in the entry of
              an order for relief or any such adjudication or appointment or (y)
              remains undissmissed, undischarged or unbonded for a period of 45
              days; or (C) there shall be commenced against either the Company
              or Webb any case, proceeding or other action seeking issuance of a
              warrant of attachment, execution, distraint or similar process
              against all or any substantial part of its assets that results in
              the entry of an order for any such relief that shall not have been
              vacated, discharged, or stayed or bonded pending appeal within 45
              days from the entry thereof; or (D) either the Company or Webb
              shall take any action in furtherance of, or indicating its consent
              to, approval of, or acquiescence in, any of the acts set forth in
              clause (A), (B) or (C) above; or (E) either the Company or Webb
              shall generally not, or shall be unable to, or shall admit in
              writing its inability to, pay its debts as they become due.

          h.  The Note is hereby amended by deleting the amount "$1.568" from
clause (y) of Section 2(b) and substituting the amount "$1.00" therefor.

     3.   Representations and Warranties.
          ------------------------------

          a.  The Company hereby remakes and restates each of the
representations and warranties in the Purchase Agreement effective as of the
date of this Amendment, which representations and warranties are incorporated
herein by reference as if fully set forth.

          b.  The Company hereby further represents and warrants that this
Amendment has been duly authorized, executed and delivered by it, and that this
Amendment is binding upon and enforceable against the Company in accordance with
its terms.

     4.   Miscellaneous Provisions.
          ------------------------

          a.  This Amendment is an amendment to the Note, and the Note as
amended by this Amendment is hereby ratified, approved and confirmed in each and
every respect, and the parties hereto agree that the Note remains in full force
and effect in accordance with its terms.  Nothing contained herein shall be
construed to deem paid the Note or to release or terminate, in whole or in part,
the Security Agreement, the Pledge or the Guaranty or any lien, pledge or
security interest granted pursuant thereto.  All references to the Note in each
of the Transaction Documents and in any other document or instrument shall
hereafter be deemed to refer to the Note as amended hereby.

                                      -3-
<PAGE>

          b.  This Amendment shall be governed by and construed in accordance
with the laws of the State of Colorado, excluding that body of law relating to
conflict of laws.

          c.  This Amendment may be executed in any number of counterparts and
by different parties hereto in separate counterparts, each of which when so
executed shall be deemed to be an original and all of which taken together shall
constitute one and the same agreement.

          d.  The execution, delivery and effectiveness of this Amendment shall
not operate or be deemed to operate as a waiver of any rights, powers or
remedies of the Investor under the Note or any other Transaction Document or
constitute a waiver of any provision thereof.

          e.  This Amendment shall be binding upon and inure to the benefit of
the Company and the Investor, and their respective successors and assigns
permitted by the Note.

                [ Remainder of this page intentionally blank ]

                                      -4-
<PAGE>

          IN WITNESS WHEREOF, the parties hereto have caused this Amendment to
be executed by their respective officers thereunto duly authorized as of the
date first above written.

                                     The Company:

                                     JABBER, INC.

                                     By: /s/ Rob Balgley
                                         ---------------
                                     Name: Rob Balgley
                                     Title: Chief Executive Officer

                                     The Investor:

                                     FRANCE TELECOM TECHNOLOGIES INVESTISSEMENTS

                                     By: /s/ Eric Cozanet
                                         ----------------
                                     Name: Eric Cozanet
                                     Title: Chief Executive Officer

                                      -5-<PAGE>

                                                                    EXHIBIT 10.4
                                                                    ------------

                     FIRST AMENDMENT TO SECURITY AGREEMENT

          THIS FIRST AMENDMENT TO SECURITY AGREEMENT (the "Amendment"), dated as
of July 6, 2001, is made and entered into by and between Jabber, Inc. f/k/a
Jabber.com, Inc. (the "Company") and France Telecom Technologies Investissements
f/k/a France Telecom Technologies (the "Investor").

                                   Recitals
                                   --------

          A.  The Company and the Investor are parties to a Security Agreement
dated as of May 2, 2001 (the "Security Agreement"), which secures all of the
payment and performance covenants, agreements and obligations contained in the
Note Purchase Agreement dated as of May 2, 2001, as amended by the First
Amendment to Note Purchase Agreement of even date herewith (the "Purchase
Agreement") and all other Transaction Documents (as defined in the Purchase
Agreement).

          B.  The Company, Webb Interactive Services, Inc. and the Investor
entered into the Purchase Agreement in connection with the Investor's proposed
investment in the Company and the Investor's acquisition of certain capital
stock of the Company as outlined in the Series B Convertible Preferred Stock
Summary of Terms (the "Summary of Terms").

          C.  The Company and the Investor desire to amend the Security
Agreement as set forth herein, and to ratify and confirm the Security Agreement
as so amended.

                                   Agreement
                                   ---------

          NOW, THEREFORE, in consideration of the premises and the mutual
agreements, representations and warranties herein set forth and for other good
and valuable consideration, the receipt and sufficiency of which are hereby
acknowledged, the parties hereto agree as follows:

          1.  Defined Terms.  Capitalized terms used but not defined in this
              -------------
Amendment shall have the meanings given thereto in the Security Agreement.

          2.  Agreements and Amendments to the Security Agreement.
              ---------------------------------------------------

              a.  The Company, Webb and the Investor confirm and agree that, for
the purposes of clarification and the avoidance of doubt, the defined term
"Transaction Document" in the Security Agreement includes (i) the Purchase
Agreement, (ii) the Note, (iii) the Security Agreement, (iv) the Pledge
Agreement, (v) the Guaranty, (vi) the Stock Purchase Agreement dated as of July
6, 2001 among the Company, Webb and the Investor, (vii) the Stockholders
Agreement dated as of July 6, 2001 among the Company, the Investor and the
parties set forth on Schedule A thereto, (viii) the Series A-1 and Series B
Convertible Preferred Stock Investor
<PAGE>

Rights Agreement dated as of July 6, 2001 among the Company and the parties set
forth on Exhibit A thereto, (ix) the Amended Certificate of Designation of
Series A, (x) the Amended Certificate of Designation of Series B, (xi) the
Amended Certificate of Designation of Series C and (xii) all other agreements,
documents or instruments executed and delivered by or on behalf of the Company
or Webb in connection with the transactions contemplated by any of the
foregoing. The parties acknowledge that the Company has changed its corporate
name to Jabber, Inc. and that the Investor has changed its corporate name to
France Telecom Technologies Investissements.

          b.   The Security Agreement is hereby amended by deleting clause (c)
from Section 1 therefrom and substituting the following therefor:

                     "(c)  the payment and performance by the Debtor and Webb of
               their respective covenants, agreements and obligations (monetary,
               performance or otherwise) under the Transaction Documents
               (collectively, the "Secured Obligations")."

          c.   The Security Agreement is hereby amended by adding a new Section
18 thereto as follows:

               "18.  Release of Security Documents; Termination of Covenants.
                     -------------------------------------------------------
               Notwithstanding the payment in full of the principal and accrued
               interest under the Note, this Agreement may not be cancelled and
               shall not be terminated, and this Agreement remains in full force
               and effect, until the later of (A) the payment in full of the
               principal and interest on the Note, and (B) the expiration of the
               term of the Guarantor's obligations with respect to the
               representations, warranties, covenants and indemnifications set
               forth in Section 6 of the Stock Purchase Agreement (the "Section
               6 Term"), or, if there are any outstanding demands, claims,
               causes of action or assessments which have been asserted against
               the Guarantor prior to the termination of the Section 6 Term,
               following resolution of all such demands, claims, causes of
               action or assessments."

     3.   Representations and Warranties.
          ------------------------------

          a.   The Company hereby remakes and restates each of the
representations and warranties of such party in the Security Agreement effective
as of the date of this Amendment, which representations and warranties are
incorporated herein by reference as if fully set forth.

          b.   The Company hereby further represents and warrants that this
Amendment has been duly authorized, executed and delivered by the Company, and
that this Amendment is binding upon and enforceable against the Company in
accordance with its terms.

     4.   Miscellaneous Provisions.
          ------------------------

                                      -2-
<PAGE>

          a.  This Amendment is an amendment to the Security Agreement, and the
Security Agreement as amended by this Amendment is hereby ratified, approved and
confirmed in each and every respect, and the parties hereto agree that the
Security Agreement remains in full force and effect in accordance with its
terms. The Company agrees and confirms that the Security Agreement, as amended
hereby, secures the Company's and Webb's complete performance of their
respective covenants, agreements and obligations (monetary, performance or
otherwise) under the Transaction Documents. Nothing contained herein shall be
construed to deem paid the Note or to release or terminate, in whole or in part,
this Security Agreement, the Pledge or the Guaranty or any lien, pledge or
security interest granted pursuant thereto. All references to the Security
Agreement in each of the Transaction Documents and in any other document or
instrument shall hereafter be deemed to refer to the Security Agreement as
amended hereby.

          b.  This Amendment shall be governed by and construed in accordance
with the laws of the State of Colorado, excluding that body of law relating to
conflict of laws.

          c.  This Amendment may be executed in any number of counterparts and
by different parties hereto in separate counterparts, each of which when so
executed shall be deemed to be an original and all of which taken together shall
constitute one and the same agreement.

          d.  The execution, delivery and effectiveness of this Amendment shall
not operate or be deemed to operate as a waiver of any rights, powers or
remedies of the Investor under the Security Agreement or any other Transaction
Document or constitute a waiver of any provision thereof.

          e.  This Amendment shall be binding upon and inure to the benefit of
the Company and the Investor, and their respective successors and assigns
permitted by the Security Agreement.

                [ Remainder of this page intentionally blank ]

                                      -3-
<PAGE>

          IN WITNESS WHEREOF, the parties hereto have caused this Amendment to
be executed by their respective officers thereunto duly authorized as of the
date first above written.

                                    The Company:

                                    JABBER, INC.

                                    By: /s/ Rob Balgley
                                        -----------------------------
                                    Name: Rob Balgley
                                    Title: Chief Executive Officer

                                    The Investor:

                                    FRANCE TELECOM TECHNOLOGIES INVESTISSEMENTS

                                    By: /s/ Eric Cozanet
                                        -----------------------------
                                    Name: Eric Cozanet
                                    Title: Chief Executive Officer

                                      -4-

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