Document:

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                                                                   EXHIBIT 10.46

                           VENDOR SERVICES AGREEMENT

     THIS SERVICE AGREEMENT ("Agreement") is made effective as of the 1/st/ day
of January, 2001, by and between Nextel Communications of the Mid-Atlantic,
Inc., a Delaware corporation ("Nextel"), and RMH Teleservices, Inc., a
Pennsylvania corporation (the "Vendor"), with a federal tax identification
number of #.

                             W I T N E S S E T H:
                             - - - - - - - - - -

     WHEREAS, Nextel desires to retain Vendor to provide services in the area of
Telemarketing, Telesales and Data Entry and Vendor desires to provide such
services pursuant to the terms and conditions hereinafter set forth.

     NOW, THEREFORE, in consideration of the above recitals and the mutual
covenants contained herein, and for other good and valuable consideration, the
receipt and sufficiency of which the parties hereby acknowledge, the parties
hereto hereby covenant and agree as follows:

I. THE SERVICES
   ------------

1.   Appointment and Acceptance. Nextel hereby retains Vendor as a Vendor, and
     --------------------------
Vendor hereby accepts such appointment from Nextel, under the terms and
conditions hereinafter set forth. All other agreements or arrangements, oral or
written, between the parties in any way pertaining to the appointment of Vendor
are hereby terminated and completely merged herein.

2.   Personnel. The personnel to be provided by Vendor to perform services for
     ---------
Nextel (collectively and individually, the "Personnel") are set forth in
Schedule A, attached hereto and incorporated herein. The parties hereby agree
that the Personnel are agents of Vendor and will be bound by all terms and
conditions herein set forth and binding Vendor. In the event that any Personnel
assigned by Vendor to Nextel is, in Nextel's reasonable opinion, unsatisfactory,
then upon written notice to Vendor, Nextel shall have the sole right to require
Vendor to immediately terminate such Personnel's assignment with Nextel and, at
Nextel's option, Vendor shall immediately furnish a suitable replacement.

3.   Scope of Services. Vendor agrees to provide Nextel, as requested by Nextel,
     -----------------
the Telemarketing, Telesales and Data Entry services (the "Services") set forth
in Schedule B, attached hereto and incorporated herein. The Services of the
Vendor may be extended or curtailed by Nextel from time to time.

4.   Extent of Services. The Vendor shall devote the appropriate time,
     ------------------
attention, and energies to the performance of the duties under this Agreement,.
Vendor agrees to perform the Services in a professional and timely manner, ,
using the highest degree of skill, diligence and expertise.

5.   Access to Premises. Vendor shall be responsible for Vendor's Personnel
     ------------------
observing Nextel's rules and regulations relating to Nextel's place of business
(the "Premises") including but not limited to safety regulations and security
requirements and for working in harmony with Nextel's employees, agents,
contractors and Vendors. In the event that Nextel determines that any person
assigned by Vendor is failing to observe such rules and/or work in such manner,
Nextel may request that the person be removed from Nextel's Premises. Upon
receipt of such request, Vendor shall ensure that such person(s) leave the
Premises promptly and, at Nextel's option, Vendor shall immediately furnish a
suitable replacement.

6.   Independent Contractor. Vendor will furnish Vendor's services as an
     ----------------------
independent contractor and not as an employee of Nextel or of any company
affiliated with Nextel. Vendor has no power or authority to act for or bind
Nextel or any company affiliated with Nextel in any manner. Vendor shall be
solely responsible for all matters relating to employment of the Personnel
including, without limitation, compliance with all applicable worker's
compensation, unemployment compensation, medical dental, and disability
insurance, social security laws and with all withholding and all other federal,
state and local laws governing such matters. Vendor is not entitled to any
medical coverage, life insurance, participation in Nextel's savings plan, stock
purchase plan or other benefits afforded to Nextel's regular

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employees or those of Nextel's affiliated companies. Vendor shall be responsible
for meeting any legal requirements imposed on Vendor as a result of this
Agreement, including but not limited to the filing of income tax returns and the
payment of taxes; and Vendor agrees to indemnify Nextel for the failure to do
so, if Nextel is required to make any such payment otherwise due by Vendor.

II.  TERM
     ----

The term of such services shall commence as of December 1, 2000 and shall expire
December 1, 2002, unless terminated earlier as provided herein. The term of
Vendor's services shall hereinafter be referred to as the "Term."

III. COMPENSATION
     ------------

1.        Service Fees. Nextel shall, during the Term of this Agreement, pay to
          ------------
Vendor as basic compensation for the Services (the "Service Fee(s)") the sums
set forth in Schedule C, provided however, in the event that any individual is
terminated pursuant to Paragraph I.2, then no Service Fee shall thereafter be
due, payable and/or accrue on behalf of said individual.

2.        Expenses. During the Term, Nextel shall reimburse Vendor for all
          --------
authorized expenses incurred and paid by Vendor in the course of the performance
of the duties hereunder. Notwithstanding anything to the contrary in this
Subparagraph III.2, Vendor shall obtain Nextel's written consent prior to
incurring any single item of expense in excess of [REDACTED DUE TO REQUEST FOR
CONFIDENTIAL TREATMENT] pursuant to Schedule B.

3.        Payment Terms. Payments of Service Fees and expense reimbursements
          -------------
shall be made within thirty (30) days after Nextel's receipt of Vendor's
invoice. Vendor's invoices shall include an itemized account of services by
program and reimbursable expenses, together with all original receipts relating
to the reimbursable expenses, if any.

4.        Use of Funds. Vendor represents and warrants that (a) all payments
          ------------
under this Agreement constitute compensation for services performed and (b) this
Agreement, all payments hereunder, and the use of the payments by Vendor, do not
and shall not constitute an offer, payment, promise, or authorization of payment
of any money or gift to an official, political party, or candidate for political
office in any jurisdiction within or outside the United States. These payments
may not be used to influence any act or decision of an official, party, or
candidate in any capacity, or to induce such official, party, or candidate to
use influence with a government to affect or influence any act or decision of
such government to assist Nextel in obtaining, retaining, or directing business
to Nextel or any person or other corporate entity. As used in this Paragraph,
the term "official" means any officer or employee of a government, or any person
acting in an official capacity for or on behalf of any government; the term
"government" includes any department, agency, or instrumentality of a
government.

IV.  REPRESENTATIONS
     ---------------

1.        Representation and Agreements of the Vendor. The Vendor represents and
          -------------------------------------------
warrants, knowing that Nextel is relying thereon in entering into this
Agreement, that Vendor is free to enter into this Agreement and to perform the
duties required hereunder, and that there are no employment contracts,
agreements, restrictive covenants or other restrictions preventing Vendor from
entering into this Agreement or performing the duties hereunder.

2.        Conflict of Interest. During the Term of this Agreement, Vendor will
          --------------------
not enter into any activity, employment, or business arrangement that conflicts
with Vendor's obligations under this Agreement. In view of the sensitive nature
of Vendor's status, Nextel shall have the option of terminating this Agreement
at any time if, in Nextel's reasonable judgment, a conflict of interest exists
or is imminent. Vendor will advise Nextel of Vendor's position with respect to
any activity, employment, or business arrangement contemplated by Vendor that
may be relevant to this

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paragraph. For this purpose, Vendor agrees to disclose any such plans to Nextel
prior to implementation. In particular, Vendor agrees to disclose and notify
Nextel in writing when a new client or business is being introduced into the
same facility that is handling the Nextel business. Vendor agrees that they will
not place a wireless competitor within the same facility as Nextel.

V.   PROPRIETARY RIGHTS.
     ------------------

1.        Nextel Property. Title to any and all Nextel property furnished or
          ---------------
provided to Vendor hereunder shall remain in Nextel.

2.        Ownership. All work product of Vendor, its agents and employees
          ---------
performed pursuant to this Agreement (collectively "Work Product") shall be
deemed "works made for hire" and owned exclusively by Nextel. Any computer
software, process, database or other data or materials developed, designed or
produced by Vendor for Nextel shall be the sole and exclusive property of the
Nextel. Vendor hereby unconditionally and irrevocably transfers and assigns to
Nextel all right, title and interest in and to any and all Work Product,
including, without limitation, all patents, copyrights, trademarks, service
marks and other intellectual property rights. Vendor agrees to execute and
deliver and cause its employees and agents to execute and deliver to Nextel any
transfers, assignments, documents or other instruments which Nextel may deem
necessary or appropriate to vest complete title and ownership of any or all Work
Product, and all rights therein, exclusively in Nextel.

VI.  CONFIDENTIAL INFORMATION
     ------------------------

1.        Definitions. As used in this Section VI: (i) "Nextel" and any word
          -----------
referring to Nextel shall mean Nextel, its parent, subsidiaries and/or
affiliates; (ii) "Representative" shall mean any director, officer, employee,
agent, lender, partner or representative, including without limitation any
accountant, attorney, and financial advisor, is herein referred to as a
"Representative"; (iii) "Information" shall mean the information furnished to
Vendor as contemplated by this Agreement which is confidential, proprietary or
otherwise not generally available to the public, whether furnished by Nextel or
any of its Representatives, together with all technical, proprietary, sales,
financial data and information, whether written or oral, including but not
limited to Nextel's financial papers and statements, site lists, landlord
information, lease and/or contract terms, customer lists, research and
development activities, computer hardware and software, drawings, trade secrets,
operating procedures, marketing strategies, pricing methods, customer relations,
any method and/or procedure relating or pertaining to projects developed by
Nextel or contemplated to be developed, future plans and all written or
electronically stored documentation prepared by Vendor based on or reflecting,
in whole or in part, such information or any discussions between Nextel and
Vendor. Information includes not only written information but also information
transferred orally, visually, electronically or by any other means and copies,
abstracts, summaries, or analyses of such information prepared by Vendor or
others.

2.        Nondisclosure. It is contemplated that, in the course of Vendor's
          -------------
Services, Nextel shall be supplying and/or disclosing to Vendor Information to
assist Vendor in providing Nextel with consulting services. The Information
will, during the Term of this Agreement and for a period of three (3) years
subsequent to the termination or expiration of the Agreement, be kept
confidential by Vendor, not be used by Vendor in any way detrimental to Nextel
and not used other than in connection with the provision of consulting services
hereunder. Vendor will be responsible for any improper use of the Information by
it (including, without limitation, the Personnel) or any of its employees or
Representatives. Without the prior written consent of Nextel, Vendor will not
disclose to any entity or person, the Information, that the Information has been
made available to it, or any other facts with respect to any conversations
and/or discussions between Vendor and Nextel. Vendor agrees to keep all
Information secret and confidential and agrees not to disclose it to anyone
except to the limited group of employees or Representatives who are actually
engaged in providing Teleservices to Nextel.

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3.        Exclusions. The Information required to be kept confidential by Vendor
          ----------
shall not include any Information which becomes published or is in the public
domain by other than an unauthorized disclosure by Vendor or its employees,
representatives or agents or other than an unauthorized disclosure by a third
party.

4.        Return. Upon the earlier of any termination of this Agreement or upon
          ------
notice from Nextel, Vendor will return to Nextel the Information which is in
tangible form, including any copies which Vendor may have made, and Vendor will
deliver to Nextel (or, where such delivery is not possible, destroy (but provide
Nextel with an itemized list thereof)) all abstracts, summaries thereof or
references thereto in its documents, including any Information prepared by
Vendor, and certify to Nextel that Vendor has done so, and neither Vendor nor
its employees, agents or representatives will use any of the Information with
respect to, or in furtherance of, its business, any of their respective
businesses, or in the business of anyone else, whether or not in competition
with Nextel, or for any other purpose whatsoever. Any Information not so
returned and/or delivered will remain subject to this provision. Further, upon
the expiration or termination of this Agreement, upon the termination of the
assignment of any Personnel or other individual to Nextel for any reason
                                                          --------------
whatsoever, and/or upon any Personnel or other individual leaving the employ of
----------
Vendor for any reason whatsoever, the Vendor (including without limitation, any
           ---------------------
Personnel) shall not take any Information, drawing, blueprint, and/or other
reproductions, and/or any data, reports, programs, listings, programming
documentation, and/or any other written, graphic or recorded information
relating or pertaining to Nextel (including, without limitation, any Vendor work
product).

5.        Telemarketing/Telesales Manuals. Vendor shall not allow any party to
          -------------------------------
remove the Telemarketing or Telesales Manuals from the Vendor's facility without
prior written approval from Nextel.

6.        Remedy for Breach. As a violation by the Vendor of the provisions of
          -----------------
this Section could cause irreparable injury to Nextel and there may be no
adequate remedy at law for such violation, Nextel shall have the right, in
addition to any other remedies available to it at law or in equity, to enjoin
the Vendor in a court of equity for violating such provisions.

VII. ACKNOWLEDGMENT
     --------------

(a) The Vendor hereby acknowledges that (i) the Vendor is fully familiar with
restrictions, restraints and limitations imposed upon Vendor in in Sections IV,
V, and VI of this Agreement (collectively the "Restraints"); (ii) Nextel would
not continue to employ the Vendor without the imposition of the Restraints;
(iii) the imposition upon the Vendor of the restraints is necessary for the
reasonable and adequate protection of the business of Nextel; and (iv) each and
every Restraint is reasonable with respect to its subject matter, geographic
area, and length of time. (In the event that any of the Restraints are deemed to
be unreasonable or unenforceable by any court of competent jurisdiction, then
the Vendor agrees to submit to such reduction of said Restraints as the court
shall deem necessary to render the Restraints reasonable and enforceable.)

(b) In the event that the Vendor shall be in violation of any Restraints, then
the time limitation therefore shall be extended for a period of time equal to
the period of time during which such breach or breaches occurred. In the event
Nextel shall be required to seek relief in any court or other tribunal, then the
restraints shall be extended for a period of time equal to the pendency of such
proceedings, including appeals, and excluding any periods during which the court
or other tribunal has ordered the Vendor to honor the Restraints and the Vendor
has complied with such order.

                                       4

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VIII.  TERMINATION
       -----------

1.        Termination With Cause. This Agreement shall terminate earlier than
          ----------------------
the Term immediately upon the mutual agreement of the Vendor and Nextel. In
addition, this Agreement may be terminated upon thirty (30) days written notice
from Nextel to the Vendor after the occurrence of any of the following events:
(a) the breach by the Vendor of any term or condition of this Agreement; (b) the
misconduct or neglect on the part of the Vendor in the performance of any
material duties that may be reasonably required; (d) the occurrence of
circumstances that make it impossible for the wireless communications business
of Nextel to be continued (f) the commission by the Vendor of an act of fraud,
misappropriation, embezzlement, dishonesty or any crime of moral turpitude; or.
With respect to any of the events described in (a), (b) above, the Vendor shall
be given a period of Thirty (30 ) days after the notice of termination to cure
the events resulting in the termination to the satisfaction of Nextel. Nextel's
obligation to compensate the Vendor shall abate during the cure period set forth
above and shall cease upon the termination of this Agreement due to the
occurrence of any of the above-mentioned events or upon the expiration of the
Term of this Agreement, and Nextel's only obligation to the Vendor shall be for
the payment of any unpaid compensation accrued and any permitted expenses under
paragraph II.2 that are accrued and unpaid as of the date of such termination or
expiration.

2.        Termination Without Cause. Notwithstanding any provision contained in
          -------------------------
this Agreement to the contrary, Nextel may terminate this Agreement at any time
upon Sixty (60) days' prior written notice to the Vendor. Nextel does not agree
to any minimum level of Services in the form of production hours or programs.
Nextel shall pay all outstanding invoices and balances upon termination.

3.        Effect of Termination. In the event that this Agreement expires or is
          ---------------------
terminated for any reason whatsoever, it is expressly agreed by the parties
           -------------------------
hereto that (i) all rights, duties and obligations shall terminate, except that
the restrictions and provisions imposed on the Vendor as set forth in Sections
IV, V, VI, VII hereof shall remain in effect, and (ii) no severance allowance
shall be payable by Nextel to the Vendor.

IX.    INSURANCE
       ---------

Vendor shall provide and maintain at its own expense the following insurance
against liability arising in any way out of this Agreement and any other
insurance coverages which may be deemed necessary by Nextel: (i) General Public
Liability insurance with a combined single limit of [REDACTED DUE TO REQUEST FOR
CONFIDENTIAL TREATMENT]; (ii) Workers' Compensation and Employers Liability
insurance sufficient and proper under the laws of the state wherein the Services
are to be performed to protect Nextel against claims under the compensation laws
of said state; (iii) Automobile Public Liability insurance covering all vehicles
used in connection with the Agreement with a combined limit of [REDACTED DUE TO
REQUEST FOR CONFIDENTIAL TREATMENT]; (iv) fire, theft, and extended coverage
with respect to the Nextel equipment in Vendor's possession in an amount no less
than the replacement value of such equipment. All insurance policies shall be in
companies satisfactory to Nextel, name Nextel as an additional named insured,
and contain a waiver of subrogation clause whereby the insurer waives all rights
of subrogation it may have under such policies as related to Nextel. Each
insurance policy will contain a clause requiring the insurer to give Nextel at
least thirty (30) days prior written notice of any alteration in the terms of
such policy or the cancellation thereof. Vendor will promptly provide Nextel
with written notice thereof and make available to Nextel all information and
documentation relating thereto.

X.     MUTUAL INDEMNIFICATION
       ----------------------

Each party shall indemnify, defend and hold the other, its representatives,
agents and assignees harmless against any liability for any claims arising out
of its performance or non-performance or its employees or agents of its or their
duties or the exercise of its or their rights pursuant to this Agreement or any
other act or omission that results in any Claim against the other, its
affiliates, employees or agents. For purposes of this indemnification, "Claims"
means and includes all obligations, such as taxes in connection with business
conducted by Vendor, actual and consequential damages, and out-of-pocket costs
reasonably incurred in the defense of any claim, such as accountants',
attorneys' and expert witness

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<PAGE>

fees, costs of investigation and proof of facts, court costs, other litigation
expenses, travel and living expenses. Each party shall have the right to defend
any such claim against it.

XI.  MISCELLANEOUS
     -------------

(a) Interpretation and Construction. The captions contained herein are for the
    -------------------------------
convenience of the parties hereto and shall not be construed to amend or modify
any of the provisions hereof. The language in all parts of this Agreement shall
in all cases be construed in accordance to its fair meaning as if prepared by
all parties to the Agreement and not strictly for or against any of the parties.

(b) Entire Agreement. This Agreement constitutes the entire agreement and
    ----------------
understanding between the parties hereto. No waiver, amendment or modification
of any provision of this Agreement shall be valid unless in writing and signed
by the parties hereto.

(c) Waiver. The failure of a party to object to, or to take affirmative action
    ------
with respect to, any conduct of the other which is in violation of the terms of
this Agreement shall not be construed as a waiver of the violation or breach or
of any future violation, breach, or wrongful conduct. Any waiver, in whole or in
part, of any provision hereof shall not be construed as a waiver of any other
provision hereof, or as a future waiver of any subsequent breach by the Vendor.

(d) Assignment. This Agreement shall not be assignable by either party without
    ----------
the prior written consent of the other; which consent shall not be reasonably
withheld or delayed; provided, however, that this Agreement is assignable by
Nextel without prior written consent of the Vendor if such assignment is to any
entity which may acquire all or substantially all of Nextel's assets and
business, any entity with or into which Nextel may be consolidated or merged, or
any entity that is the successor entity to Nextel in a share exchange.

(e) Non-Liability. Vendor agrees that neither Nextel nor any of its
    -------------
representatives will have any liability to Vendor resulting from the use of the
Information by Vendor.

(f) Legal Representation. Each of the parties expressly acknowledges and agrees
    --------------------
that it has consulted with and utilized separate counsel in connection with this
Agreement.

(g) Notices. All notices and other communications provided for or permitted
    -------
hereunder shall be in writing and shall be made by hand delivery, first class
mail, postage prepaid, return receipt requested, or telex, telecopier, or
reliable overnight courier addressed as follows:

<TABLE>
         <S>                                         <C>
         If to Vendor to:                            If to Nextel to:

         RMH Teleservices, Inc.                               Nextel Communications of the Mid-Atlantic, Inc.
         40 Morris Avenue                                     2001 Edmund Halley Drive
         Bryn Mawr, PA 19010                                  Reston, VA 20191

         Attention:  Paul Burkitt                             Attention:  Brian Mulhair
                     EVP - Sales and Marketing                            Director of Telemarketing

         With a copy to:                                      With a copy to:

         Wolf Block                                           Nextel Communications, Inc.
         1650 Arch Street                                     2001 Edmund Halley Drive
         22/nd/ Floor                                         Reston, VA 20191-3436
</TABLE>

                                       6

<PAGE>

<TABLE>
         <S>                                                  <C>
         Philadelphia, PA 19103-2907                          Attention: Senior Corporate Counsel - Commercial
</TABLE>

All such notices and communications shall be deemed to have been duly given when
delivered by hand, if personally delivered; three (3) business days after
deposit in any United States Post Office in the Continental United States,
postage prepaid, if mailed; when answered back, if telexed; when receipt is
acknowledged, if telecopied, or the next business day if by overnight courier.

(h) Governing Law. This Vendor Agreement will be governed by and construed in
    -------------
accordance with the laws of the State of Virginia, without giving affect to the
principles of conflict of laws thereof.

(i) Attorney's Fees. In the event that a dispute arises with respect to this
    ---------------
Agreement, the party prevailing in such dispute shall be entitled to recover all
expenses, including, without limitation, reasonable attorneys' fees and
expenses, incurred in ascertaining such party's rights under this Agreement,
whether or not it was necessary for such party to institute suit.

(j) Number and Gender. Whenever the singular number is used in this Agreement
    -----------------
and when required by the context, the same shall include the plural. The
masculine gender shall include the feminine and neuter genders, and the word
"person" shall include a corporation, firm, partnership, or other form of
association.

(k) Unenforceable Terms. If any provision of this Agreement is illegal or
    -------------------
unenforceable, its invalidity shall not affect the other provision of this
Agreement that can be given effect without the invalid provision. If any
provision of this Agreement does not comply with any law, ordinance or
regulation, such provision to the extent possible shall be interpreted in such a
manner to comply with such law, ordinance or regulation, such provision to the
extent possible shall be interpreted in such a manner to comply with such law,
ordinance or regulation, or if such interpretation is not possible, it shall be
deemed to satisfy the minimum requirements thereof.

(l) Binding Effect. This Agreement shall bind and inure to the benefit of the
    --------------
parties hereto and their respective heirs, legal representatives, successors and
permitted assigns.

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<PAGE>

         IN WITNESS WHEREOF, the parties hereto have executed this Agreement as
of the day and year first above written.

                                     VENDOR:

                                     RMH Teleservices, Inc.

                                     By: /s/ Paul Burkitt
                                        -----------------------------------

                                     Name:  Paul Burkitt

                                     Title: EVP - Sales and Marketing

                                     Date:  2-2-01

                                     NEXTEL:

                                     NEXTEL COMMUNICATIONS OF THE MID-ATLANTIC,
                                     INC.

                                     By: /s/ Brian Mulhair
                                        -----------------------------------

                                     Name:  Brian Mulhair

                                     Title: Director Telemarketing

                                     Date:  2-10-01

                                       8

<PAGE>

                                   SCHEDULE A
                                   ----------

                                    PERSONNEL

I.   MINIMUM REQUIREMENTS:

     Vendor shall supply personnel to provide Services determined in Schedule B.
     These personnel shall include but not be limited to:

     A.   1 Dedicated Account Manager for each program
     B.   1 Dedicated Quality Manager
     C.   1 Dedicated on Site Program Manager for each program that Vendor
          provides Services. Separate programs shall be defined by Nextel.
     D.   1 Dedicated IT Project Manager
     E.   1 Dedicated on Site Trainer with a team of trainers in a ratio of
          [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] TSRs to Trainer
     F.   Dedicated Monitoring Agents [REDACTED DUE TO REQUEST FOR CONFIDENTIAL
          TREATMENT] TSR to Monitoring Agent Ratio
     G.   [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] Supervisor to
          Telemarketing Sales Representative (TSR) Ratio
     H.   Recruiting and HR Personnel as deemed reasonably  necessary by Nextel
     I.   An adequate number of TSR's to meet forecasted service levels and meet
          Nextel's satisfaction to support high market activity, new product
          introduction and promotion followed by interim periods of no
          advertising.

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<PAGE>

                                  SCHEDULE B
                                  ----------

                                   SERVICES

I.   INBOUND TELEMARKETING AND TELESALES

A.   Description:

     1)   Vendor shall perform Inbound Telemarketing Services for the purpose of
          selling and/or servicing Nextel's products and services through
          Vendor's Telemarketing Sales Representatives (TSRs), supervisors and
          Account Managers. Vendor shall provide the internal organizational
          structure and all hardware necessary to handle inbound calls for
          Nextel Programs. Vendor shall answer inbound calls meeting service
          levels defined below using and maintaining a graphical interface to an
          ACD with ANI and DNIS capability, screens scripts, disposition coding,
          lead preparation and all other operational systems required.

     2)   Vendor shall review and comply with the Telephone Consumer Protection
          Act/Direct Marketing Association ("TCPA/DMA") compliance standards,
          which are incorporated herein by this reference. Vendor shall review
          and comply with all local, state and national "Do Not Call"
          legislation as required by law.

     3)   Vendor shall not reproduce any Nextel Client list for purposes of
          distribution to outside parties.

     4)   Except required by law, Vendor shall maintain the policy that its
          TSR's, supervisors, Account Managers and other personnel shall keep
          confidential what they hear when handling communications with Clients.
          Nextel's Clients must be secure in the knowledge that the content of
          communications and records thereof will be kept confidential and
          private. Nextel's policy of confidentiality extends to the identity of
          the parties to the communication and even to the fact that the
          communication took place.

     5)   Both Vendor and Client agrees to be familiar with, understand the
          requirements of, and will always comply with all laws and government
          regulations governing telemarketing practices in all states within
          which Vendor performs Services for Nextel, including, but not limited
          to, the telemarketing-marketing and Consumer Fraud and Abuse
          Prevention Act. Vendor shall indemnify Nextel for any violations by
          Vendor of applicable laws or regulations. Vendor shall have the right
          to defend or compromise any claim based upon a violation by it of any
          such law or regulation. Nextel agrees to provide reasonable
          cooperation with regard to the defense of any such claim.

B.   Location:

     The Vendor shall perform the services described hereunder at the following
     location and only by Customer's prior written approval shall Contractor
     change locations:

     RMH Teleservices Sarnia Call Center
     Modeland Center
     1086 Modeland Road
     Sarnia, Ontario, Canada N7S6L2

                                       10

<PAGE>

C.   Charges:

     1)   The Service Charges are set forth in Schedule C. Nextel shall only be
          obligated to reimburse or pay Vendor for the charges incurred during
          the performance of Services set forth in this Schedule B and I.3. The
          invoicing and payment terms of the Agreement shall apply for the
          Services rendered. All charges must include any associated taxes.
          Vendor shall invoice Nextel on a monthly basis using separate invoices
          for each program.

     2)   Subject to provisions of the Agreement, Nextel shall reimburse Vendor
          for reasonable expenses directly related to the Vendors performance of
          Services covered by this Schedule. Such reimbursement shall occur only
          if Vendor sends Nextel printed itemized bills having sufficient detail
          to justify the amount billed. Vendor shall bill Nextel for such
          expenses "at cost" at the end of each month during which the expense
          was incurred.

     3)   Vendor understands that Nextel is not obligated nor expected to offer
          special incentives or promotions to encourage Vendor's TSRs to perform
          Services. However, when or if these incentives are offered and
          provided, Nextel will specify use and contest guidelines. Vendor will
          provide a summarization illustrating statistics regarding winners and
          qualifying criteria and an analysis of any impact on the performance
          or designated objective.

     4)   Unless otherwise stated in writing, Nextel's maximum potential Service
          fee obligation shall be composed of rates and charges described in
          Schedule C.

     5)   Nextel shall receive credits to Service Fees due to penalties as
          determined in Schedule C when Vendor has met all Service Level
          Requirements for all programs as determined in Schedule B, I. D. 10.

D.   Performance of Services:

     1)   Staffed Hours of Operation for Inbound Telemarketing Call Center

          a)   Nextel Direct--24 hours/day, 7 days/week

     2)   Telecommunications Infrastructure and Call Blocking: Vendor shall not
          perform any "call blocking" to offer busy signals to inbound Nextel
          calls. If "call blocking" is performed either through capacity on the
          T-1s or manual switching, penalties outlined in Schedule C will be
          exercised. Vendor shall provide infrastructure with the ability to
          maintain operational trunk capacity without returning a busy signal.
          Vendor shall be responsible for setting up and maintaining the
          Telecommunications Infrastructure from the Local POP to the Call
          Center to include all Local Loop expenses.

     3)   Forecasting: Nextel will provide general inbound call forecasting on
          the 5th day of every month for the next three calendar months. Vendor
          shall determine daily, weekly and monthly schedule using an approved
          work performance software package. Vendor shall determine appropriate
          staffing model and submit to Nextel on the 15/th/ day of every month
          for the next three calendar months. This model will show projected
          attrition, forecasted TSR requirements and scheduled training classes.

     4)   Monitoring: Vendor shall monitor TSRs three times per week, rate the
          TSR using a scoring system agreed upon by Nextel and provide results
          to Nextel on a weekly basis. Representatives

                                       11

<PAGE>

          whose monitor scores fall below standard are to be monitored 3
          additional times within that week and are subject to possible campaign
          removal. Supervisors are expected to monitor reps continuously
          throughout operations a minimum of twice per shift.

          Vendor shall provide remote monitoring ports for all inbound programs
          that are available to Nextel 24 hours/day, 7 days/week.

     5)   Reporting: Vendor shall provide daily reports, designed and agreed
          upon by Nextel, by 2:00pm EST the following business day. Weekly
          reports shall be due on Monday for the previous business week by
          4:00pm EST. These reports shall include, but not be limited to:

          (a)  Daily half hour switch reports,

          (b)  Daily call statistics,

          (c)  Daily data entry stats and updates

          (d)  Daily sales reports,

          (e)  Daily "Special Billing Issues" report that identifies customer
               billing issues,

          (f)  Weekly switch reports showing availability, utilization and wrap
               time by rep,

          (g)  Weekly Conversion rates by rep including rep hours and start date
               on campaign,

          (h)  Weekly Return and exchange reporting,

          (i)  Weekly QA/Monitor reports,

          (j)  Weekly Welcome Call reports,

          (k)  Weekly Qualitative Feedback,

          (l)  Training Test Scores for each subject and class,

          (m)  Monthly Market Sales reports for each sales program,

          (n)  Ad hoc reports as needed.

     6)   Telco/Switch Programming: Vendor shall provide and maintain DNIS
          programming, welcome messages and hold messages on the switch. DNIS
          programming requests must be fulfilled by the next business day. There
          must always be a certified switch technician available during regular
          business hours (9:00am to 5:00pm EST) and on-call after hours. This
          certified technician must be able to change welcome and hold messages
          and program DNIS. The power supply for the switch must be backed up by
          a Universal Power Supply (UPS).

     7)   Internet Access: Vendor shall access the Internet through a Tier 1 ISP
          with a minimum connection of a full T1, scaling with growth as
          appropriate (approximately 1.5MB/sec. per 200 users). Vendor shall
          supply all TSRs with Internet access to Nextel.com and T-1 access to
          Nextel's Customer Database (NEWT). Personnel assigned to data entry
          and manager's approval will have access to Nextel's fulfillment
          website as determined by Nextel.

                                       12

<PAGE>

     8)   Sales Verification: All calls must be recorded on digital media. Calls
          shall be stored and saved for a 30 day period. All sales must be
          identified and saved for a 2 year period. Digital recordings shall
          record all sales for the entire length of the call. Digital recordings
          should be able to be retrieved and sent to Nextel via e-mail as a wave
          file within 24 hours of request.

     9)   Service Level Goals:

          (a)  [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] of all calls
               should be answered in [REDACTED DUE TO REQUEST FOR CONFIDENTIAL
               TREATMENT] seconds or less

          (b)  Less than [REDACTED DUE TO REQUEST FOR CONFIDENTIAL
               TREATMENT] abandonment

     10)  Service Level Requirements:

     After the initial call start date on or around February 5, 2001, Vendor
     will have a sixty (60) day grace period before any penalties will apply.
     Vendor also agrees to use commercially reasonable efforts to achieve the
     stated SLA's.

          (a)  All orders should be entered and verified for accuracy ("Manager
               Approved") into Nextel's activation system within 4hours of time
               of sale. If this requirement is not met, a financial penalty will
               be applied (see Schedule C).

          (b)  Quality for Data Entry into the website after the Manager
               Approval process must be [REDACTED DUE TO REQUEST FOR
               CONFIDENTIAL TREATMENT]. All entries must be formatted per Nextel
               standards and include all relevant Nextel required fields. If
               this requirement is not met, a financial penalty will be applied
               (see Schedule C).

          (c)  All return and exchange orders shall be sent to Nextel's
               Activation Center and/or fulfillment vendor within 24 hours of
               receipt of customer call. If this requirement is not met, a
               financial penalty will be applied (see Schedule C).

          (d)  Quality for data entry into the return and exchange logs must be
               [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT]. All entries
               must be formatted per Nextel standards and include all relevant
               Nextel required fields. If this requirement is not met, a
               financial penalty will be applied (see Schedule C).

          (e)  If a Nextel prospect or customer needs to be escalated to the
               field via the "Manager's Desk", Vendor will begin escalation
               process within 3 business hours of initial call. If this
               requirement is not met, a financial penalty will be applied (see
               Schedule C).

E.   IT Requirements:

     All IT work performed by Vendor for Nextel will be treated as "work for
     hire". Nextel will own all software and said software coding designed by
     Vendor for Nextel including, but not limited to: the GUI TSR interface, any
     data entry program built for Nextel, any database schema, any backend
     process software designed for Nextel. Nextel personnel will have access to
     the code at any time.

       1) Vendor shall send inbound lead files twice daily to destinations
          determined by Nextel by 6:00am EST and 8:00pm EST. If there is a delay
          in sending this inbound lead file, Vendor will notify entire
          distribution of problem and estimated time for resolution.

II.    OUTBOUND TELEMARKETING AND TELESALES

                                       13

<PAGE>

Vendor and Client agree that future programs for Outbound Telemarketing and
Telesales will be addressed under separate addenda to this Agreement.

                                       14

<PAGE>

                                  SCHEDULE C
                                  ----------

                                  SERVICE FEE

I.     NEXTEL DIRECT PROGRAM

After the initial call start date on or around February 5, 2001, Vendor will
have a sixty (60) day grace period before any penalties will apply. Vendor also
agrees to use commercially reasonable efforts to achieve the stated SLA's.

A.   Nextel Direct per Minute Talk Time Pricing. Talk time must be confirmed
     with switch data to show actual TSR talk time, rather than switch log-in
     time.

     1)   Up to [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] production
          hours per month, per minute talk time price of [REDACTED DUE TO
          REQUEST FOR CONFIDENTIAL TREATMENT]

     2)   From [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] production
          hours per month, per minute talk time price of [REDACTED DUE TO
          REQUEST FOR CONFIDENTIAL TREATMENT].

     3)   From [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] production
          hours per month, per minute talk time price of [REDACTED DUE TO
          REQUEST FOR CONFIDENTIAL TREATMENT].

B.   Nextel Direct Bonus Structure: A bonus shall be due to Vendor as part of
     the Service Fee if Vendor meets all required Service Level Requirements for
     each program as determined in Schedule B, Section I. D. 10.

     1)   Order conversion is determined by Total Orders (Unit Orders, NOL
          Upgrades and Rate Plan Changes)/Convertible Calls. Convertible calls
          is defined as "Orders" plus "Info Request/Shoppers" + "Escalations".

     2)   Should Vendor provide Services within Service level goals as
          determined in Schedule B and Order Conversion is higher than [REDACTED
          DUE TO REQUEST FOR CONFIDENTIAL TREATMENT], a bonus of [REDACTED DUE
          TO REQUEST FOR CONFIDENTIAL TREATMENT]/talk time minute shall be due
          as a Service fee.

     3)   Should Vendor provide Services within Service level goals as
          determined in Schedule B and Order Conversion is higher than [REDACTED
          DUE TO REQUEST FOR CONFIDENTIAL TREATMENT], a bonus of [REDACTED DUE
          TO REQUEST FOR CONFIDENTIAL TREATMENT]/talk time minute shall be due
          as a Service fee.

     4)   Should Vendor provide Services within Service level goals as
          determined in Schedule B and Order Conversion is higher than [REDACTED
          DUE TO REQUEST FOR CONFIDENTIAL TREATMENT], a bonus of [REDACTED DUE
          TO REQUEST FOR CONFIDENTIAL TREATMENT]/talk time minute shall be due
          as a Service fee.

     5)   Should Vendor provide Services within Service level goals as
          determined in Schedule B and Order Conversion is higher than [REDACTED
          DUE TO REQUEST FOR CONFIDENTIAL TREATMENT], a bonus of [REDACTED DUE
          TO REQUEST FOR CONFIDENTIAL TREATMENT]/talk time minute shall be due
          as a Service fee.

     6)   Should Vendor provide Services within Service level goals as
          determined in Schedule B and Order Conversion is higher than [REDACTED
          DUE TO REQUEST FOR CONFIDENTIAL TREATMENT], a bonus of [REDACTED DUE
          TO REQUEST FOR CONFIDENTIAL TREATMENT]/talk time minute shall be due
          as a Service fee.

     7)   Should Vendor provide Services within Service level goals as
          determined in Schedule B and Order Conversion is higher than [REDACTED
          DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] +, a bonus of [REDACTED DUE
          TO REQUEST FOR CONFIDENTIAL TREATMENT]/talk time minute shall be due
          as a Service fee.

                                       15

<PAGE>

II.  SERVICE LEVEL REQUIREMENTS PENALTIES

After the initial call start date on or around February 5, 2001, Vendor will
have a sixty (60) day grace period before any penalties will apply. Vendor also
agrees to use commercially reasonable efforts to achieve the stated SLA's.

     All Penalties shall be incurred on the monthly invoice for the program
affected.

A.   All orders should be entered and verified for accuracy ("Manager Approved")
     into Nextel's activation system within 2 hours of time of sale. If Nextel's
     activation system has been operational and this requirement has not been
     met, a penalty of [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] per
     order will be applied to the month end invoice in the form of a credit to
     the program that was affected.

B.   Quality for Data Entry into the website after the Manager Approval process
     must be [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT]. All entries
     must be formatted per Nextel standards and include all relevant Nextel
     required fields. If this Service Level Requirement is not met, then a
     penalty of [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] per order
     for every order over the [REDACTED DUE TO REQUEST FOR CONFIDENTIAL
     TREATMENT] requirement will be applied to the month end invoice in the form
     of a credit to the program that was affected.

C.   All return and exchange orders shall be sent to Nextel's Activation Center
     and/or fulfillment vendor within 24 hours of receipt of customer call. If
     Return/Exchange file is not transmitted in required time, then a penalty of
     [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] for every hour over
     the 24-hour requirement will be applied to the month end invoice in the
     form of a credit proportionately to the program that was affected.

D.   Quality for data entry into the return and exchange logs must be [REDACTED
     DUE TO REQUEST FOR CONFIDENTIAL TREATMENT]. All entries must be formatted
     per Nextel standards and include all relevant Nextel required fields. If
     this Service Level Requirement is not met, then a penalty of [REDACTED DUE
     TO REQUEST FOR CONFIDENTIAL TREATMENT] per order for every order over the
     [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] requirement will be
     applied to the month end invoice in the form of a credit to the program
     that was affected.

E.   If a Nextel prospect or customer needs to be escalated to the field via the
     "Manager's Desk", Vendor will begin escalation process within 3 business
     hours of initial call. If this requirement is not met then a penalty of
     [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] per lead for lead not
     meeting the Service Level Requirement will be applied to the month end
     invoice in the form of a credit to the program that was affected.

F.   Quality for Pricing Quotes: Vendor shall incur the costs of any credit
     issued to a Nextel Client due to validated TSR misquote when such an error
     exceeds [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] in customer
     credit and is the second or greater error within a thirty (30) day period
     by the same TSR.

I.   CALL BLOCKING PENALTIES

After the initial call start date on or around February 5, 2001, Vendor will
have a sixty (60) day grace period before any penalties will apply. Vendor also
agrees to use commercially reasonable efforts to achieve the stated SLA's.

     All Penalties shall be incurred on the monthly invoice for the program
affected.

     Nextel Clients should not receive busy signals when attempting to reach a
     toll free number hosted by the Vendor. The Vendor should be monitoring use
     of trunks coming into the Call Center to prevent any Client from
     experiencing a busy signal. If it is identified that incoming calls are
     receiving busy signals due to lack of capacity on the Local Loop, Vendor
     will incur a penalty of [REDACTED DUE TO REQUEST FOR CONFIDENTIAL
     TREATMENT] for every 1 hour time block that receives a busy signal as
     determined by the telecommunications provider. If it
                                       16

<PAGE>

     is identified that incoming calls are receiving busy signals due to "Call
     Blocking" at the switch, Vendor will incur a penalty of [REDACTED DUE TO
     REQUEST FOR CONFIDENTIAL TREATMENT] for every 1 hour time block that
     incurred a blocked call.

     For example, if Nextel Clients receive busy signals from 12:00 to 3:00 (a
     three hour time period), regardless of the number of busies received,
     Vendor will be penalized for three hours of blocking.

III. IT REQUIREMENTS PENALTIES

After the initial call start date on or around February 5, 2001, Vendor will
have a sixty (60) day grace period before any penalties will apply. Vendor also
agrees to use commercially reasonable efforts to achieve the stated SLA's.

     All Penalties shall be incurred on the monthly invoice for the program
affected.

A.   Call Dispositioning: All Calls Handled must be dispositioned appropriately
     using the Nextel Call Dispositioning system. If less than [REDACTED DUE TO
     REQUEST FOR CONFIDENTIAL TREATMENT] of calls handled for a particular
     programmed are not dispositioned, the percentage of missing dispositions
     will be deducted from the invoice for that program. For example, if
     [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] of the calls handled
     by Nextel Direct are not dispositioned and reported, the Nextel Direct
     invoice will be reduced by [REDACTED DUE TO REQUEST FOR CONFIDENTIAL
     TREATMENT]. Each program will be reviewed for percentage of calls
     dispositioned.

B.   DNIS Programming: All DNIS programming requests must be completed within 24
     hours (Monday through Friday). For each hour past 24 hours past the time of
     the request, Vendor will incur a [REDACTED DUE TO REQUEST FOR CONFIDENTIAL
     TREATMENT] penalty.

IV.  DATA ENTRY

     All data entry production hours shall be documented and billed at [REDACTED
     DUE TO REQUEST FOR CONFIDENTIAL TREATMENT]/hour.

V.   TRAINING

     All training of TSRs shall be documented and billed at [REDACTED DUE TO
     REQUEST FOR CONFIDENTIAL TREATMENT]/hour and be accompanied by test scores.
     Nextel will not be responsible for attrition training. For example, Nextel
     will pay for training 10 reps--if 2 reps quit and need to be replaced by 2
     additional reps, Nextel will not pay for this training. Nextel will pay for
     additional required headcount training.

VI.  PROGRAMMING

     Switch programming, application development, network configuration and
     Vendor shall bill maintenance programming at a rate of [REDACTED DUE TO
     REQUEST FOR CONFIDENTIAL TREATMENT]/hour.

                                       17Prepared by R.R. Donnelley Financial -- Executive Employment Agreement

  
 EXHIBIT 10.1 
  
 EXECUTIVE EMPLOYMENT AGREEMENT 
  
 THIS EXECUTIVE EMPLOYMENT AGREEMENT (the
“Agreement”) is made effective as of the 27th day of April, 2002 (the “Effective Date”) between
ELISABETH DEMARSE, an individual resident of the State of New York (“Executive”), and BANKRATE, INC., a Florida corporation with its principal place of business located in North Palm Beach, Florida (the “Company”). 

 
 WHEREAS, the Company desires to engage Executive to perform certain services for the Company, and Executive desires to accept said engagement
from the Company; and 
  
 WHEREAS, the Company and Executive have agreed upon the terms and conditions of Executive’s
engagement by the Company, and the parties desire to express the terms and conditions in this Agreement. 
  
 WHEREAS, the Company
and Executive intend for this Agreement to supersede all agreements between Executive and the Company. 
  
 NOW, THEREFORE, in
consideration of the mutual covenants and agreements contained herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged and accepted, the parties hereby agree as follows: 
  
 1.  Employment of Executive.    The Company hereby employs Executive as its President and Chief Executive Officer,
and Executive hereby accepts such employment by the Company, under the terms of this Agreement for a period beginning on the Effective Date and terminating on April 26, 2005, subject to earlier termination pursuant to the provisions of Section 8
hereof. 
  
 2.  Duties and Location. 
  
 A.   Executive’s duties will include those duties normally associated with the position of President and Chief Executive Officer. All employees of the Company will report
to Executive and Executive will report only to the Board of Directors. Executive shall devote her full business time to the Company’s business and shall not render to others any service of any kind for compensation or engage in any activity
which conflicts or interferes with the performance of her obligations under this Agreement without the express written consent of the Board; provided, however, that Executive may engage in non-profit or charitable activities which do not involve
substantial time and which do not materially interfere with her employment under this Agreement and which activities are not in competition with the Company as determined in the discretion of the Board of Directors of the Company and those
activities set forth on Addendum A hereto. At all relevant times during her employment hereunder, the Board of Directors shall nominate Executive as a director of the Company. 
 

 1 

 B.    Executive agrees that she shall at all times faithfully and to the best of her ability and experience perform
all of the duties that may be required of her pursuant to the terms of this Agreement. 
  
 C.    Executive will
perform her services from Company’s office in Manhattan, New York. In addition, Company shall provide executive with a full-time assistant. Executive recognizes that her position will entail reasonable travel, but the Company cannot require
Executive to relocate outside New York City without Executive’s consent. 
  
 3.  Base
Salary.    Executive shall receive a base salary commencing on the Effective Date and during her employment hereunder of $300,000.00 per annum (the “Base Salary”), which amount may be increased (but not decreased)
annually at the discretion of the Compensation Committee of the Board (the “Committee”). The Base Salary shall be paid to Executive by the Company in accordance with the Company’s regular payroll practice as in effect from time to
time. 
  
 4.  Annual Bonus.    Executive will receive an annual bonus of at least $100,000.00
to be paid quarterly commencing June 30, 2002. 
  
 5.  Stock Incentive.    Executive shall be
eligible to participate in the Company’ stock option, stock purchase, or other stock incentive plans which are generally available to executive officers of the Company and shall be eligible for the grant of stock options, restricted stock or
other awards thereunder in accordance with the terms and provisions of such plans. 
  
 Company represents and warrants that it
shall timely prepare and file with the Securities and Exchange Commission all documents as may be necessary to comply with the provisions of the Securities Act of 1933 and the Securities Exchange Act of 1934, each as amended, with respect to such
plans and Executive’s grants and awards thereunder. 
  
 6.  Executive
Benefits.    Executive shall be entitled to participate in all benefit plans as shall be in effect for other executive officers of Company from time to time, subject to the terms and conditions of each such plan. In addition,
Executive shall be entitled to four (4) weeks of paid vacation per year. All vacation times shall be subject to the approval of the Board, which approval may not be unreasonably withheld. The Company will also provide Executive with $500,000.00 in
term life insurance coverage (beneficiary to be at Executive’s discretion). 
  
 7.  Expenses.    Executive shall be reimbursed by the Company monthly for the ordinary and necessary reasonable business expenses incurred by her in the performance of her duties for the Company,
including travel, upgrade frequent flyer coupons and lodging expenses, meals, car service, client entertainment, cell phone expense and home office expenses (including extra phone lines and fax lines); provided that Executive shall first document
said business expenses in the manner generally required by the Company under its policies and procedures, and in any event, in the manner required to meet applicable regulations of the Internal Revenue Service relating to the deductibility of such
expenses. 
  
 8.  Termination. 
  
 This Agreement shall terminate upon the occurrence of any of the following events: 
  
 A.    Death of Executive; 
 

 2 

 B.    Mental or physical disability of Executive which prevents her from performing her duties hereunder for a
period of 130 consecutive days or 175 days during any one year. 
  
 C.    For Cause, as defined below:

  
 1.  The Executive’s material breach of this agreement which is not cured within thirty (30) days of receipt of
written notice to Executive specifying the breach; 
  
 2.  The Executive’s dishonesty, fraud, malfeasance, gross
negligence or misconduct which, in the reasonable judgment of the Board of Directors, is, or is likely to, lead to material injury to the Company or the business reputation of the Company; 
  
 3.  The Executive’s willful failure to comply with the direction (consistent with the Executive’s duties) of the Board or to follow the policies, procedures, and
rules of the Company; 
  
 4.  The Executive’s negligent failure to comply with the direction (consistent with the
Executive’s duties) of the Board or to follow the policies, procedures, and rules of the Company which is not cured within thirty (30) days of receipt of written notice; 
  
 5.  Executive’s conviction of, or the Executive’s entry of a plea of guilty or no contest to, a felony or crime involving moral turpitude; or 
  
 6.  Executive’s resignation, other than for disability or Good Reason or as a result of a Change of Control, as provided in sub-section E
of this Section 8. 
  
 D.    By the Executive for Good Reason upon at least 60 days written notice to the
Company. “Good Reason” shall mean (i) the assignment of the Executive, without the Executive’s consent, to a principal place of work which increases the Executive’s commuting distance from her residence to her principal place of
work by fifty (50) miles or more or (ii) the assignment to the Executive of job duties that are inconsistent with the Executive’s position as the Chief Executive Officer or a substantial adverse alteration of the Executive’s position,
reporting relationship or duties without the Executive’s consent or (iii) the material breach by Company of this Agreement which is not cured within thirty (30) days of receipt of written notice specifying the breach; provided, however, that
“Good Reason” shall not include any event or circumstance that occurs more than one hundred twenty (120) calendar days prior to the Company’s receipt of the Executive’s written notice of her intention to terminate for Good
Reason. 
  
 E.    Change of Control.    Termination of the Agreement by Executive which
occurs after 60 days and before 120 days from the effective date of a “Change in Control” of the Company (as defined in the 1999 Equity Compensation Plan). 
  
 F.    By either party in their sole discretion upon at least thirty (30) days’ prior written notice. 
  
 G.    Without Cause.    “Without Cause” means any termination of employment by Company which is not defined in sub-sections A, B, C, E
or F above. 
 

 3 

  
 9.  Post Termination Payment Obligations. 
  
 A.    If this Agreement terminates for any of the reasons stated in sub-sections A, B or C of Section 8 of this Agreement or is
terminated by Executive pursuant to subsection F of Section 8 of this Agreement, then the Executive shall be entitled to receive her Base Salary at the then current rate and any accrued bonus through the effective date of the termination, payable
within fifteen (15) days of the termination date, and thereafter the Company shall have no further obligations under this Agreement, but Executive shall continue to be bound by Sections 12, 13, and 14 and all other post-termination obligations
contained in this Agreement and provisions of this Agreement that specifically survive termination of this Agreement. 
  
 B.    If this Agreement terminates for any of the reasons stated in sub-sections D, E or G of Section 8 of this Agreement or is terminated by Company pursuant to subsection F of Section 8 of this Agreement then Company
shall pay Executive her Base Salary at the then current rate and any accrued bonus through the termination date, payable within fifteen (15) days of the termination date and the Company shall pay Executive a separation payment in the amount of Two
Hundred Fifty Thousand and No/100 Dollars ($250,000.00) (the “Separation Payment”). The Separation Payment shall be paid in two installments as follows: 
  
 1.  One Hundred Twenty-Five Thousand and No/100 Dollars ($125,000) shall be payable upon the later of (a) fifteen (15) days after the termination date or (b) the day after the
expiration date of Executive’s legally required right, if any, to revoke her signature or agreement in connection with the Separation and Release Agreement described in Section 9(C) below; and 
  
 2.  One Hundred Twenty-Five Thousand and No/100 Dollars ($125,000) shall be payable on the four (4) month anniversary of the termination date.

  
 In addition, if this Agreement terminates for any of the reasons stated in subsections D, E or G of Section 8 of this Agreement
or is terminated by Company pursuant to subsection F of Section 8 of this Agreement, then for a period expiring on the first to occur of (a) twelve months following any such termination of this Agreement or (b) the date on which Executive becomes
eligible for coverage under a group health insurance plan available in conjunction with Executive’s subsequent employment, the Company shall reimburse Executive the amount of monthly premiums paid by Executive for health insurance coverage
reasonably comparable to the health insurance coverage provided to Executive pursuant to the Company’s benefit plans; provided, however, that the amount that the Company is obligated to reimburse each month is limited to 150% of the monthly
health insurance premium payments made by the Company on behalf of Executive in the month prior to such termination of the Agreement. 
  
 The post-termination obligations under this Section 9(B) shall be binding upon the Company regardless of the Executive’s subsequent employment with any other person, firm, partnership, association, business organization, corporation or
other entity which is not affiliated with the Company. 
  
 C.    In consideration of, and as a condition to the
Company’s obligation to pay, the Separation Payment, Executive shall: 
  
 1.  Execute a Separation and Release
Agreement in a form prepared by and acceptable to the Company whereby Executive releases the Company from any and all liability and settles claims of any kind; and 
 

 4 

 2.  Comply with the restrictive covenants (Sections 12 and 13 of this Agreement), all other post-termination obligations
contained in this Agreement and the provisions of this Agreement that specifically survive termination of this Agreement. 
  
 10.  Work Product.    All Work Product (defined below) shall be work made for hire by Executive and owned by the Company. If any of the Work Product may not, by operation of law or otherwise, be
considered work made for hire by Executive for the Company, or if ownership of all right, title, and interest to the legal rights therein shall not otherwise vest exclusively in the Company, Executive hereby assigns to the Company, and upon the
future creation thereof automatically assigns to the Company, without further consideration, the ownership of all Work Product. The Company shall have the right to obtain and hold in its own name copyrights, patents, registrations, and any other
protection available in the Work Product. Executive agrees to perform, during or after termination of Executive’s employment by the Company, such further acts as may be necessary or desirable to transfer, perfect and defend the Company’s
ownership of the Work Product as requested by the Company. “Work Product” means the data, materials, formulas, research, documentation, computer programs, communication systems, audio systems, system designs, inventions (whether or not
patentable), and all works of authorship, including all worldwide rights therein under patent, copyright, trade secret, confidential information, moral rights and other property rights, created or developed in whole or in part by Executive, while
employed by the Company, within the scope of Executive’s employment or which otherwise relates in any manner to the Company’s Business. 
  
 11.  Set-Off.    If at the time of termination of this Agreement for any reason, Executive has any outstanding obligations to the Company, Executive acknowledges that the Company
is authorized to deduct from Executive’s final paycheck and the Separation Payment any amounts owed to the Company. 
  
 12.  Trade Secrets and Confidential Information.    During the course of Executive’s employment with the Company, the Company may disclose to Executive Trade Secrets and Confidential Information
(defined below). The Trade Secrets and the Confidential Information of the Company are the sole and exclusive property of the Company (or a third party providing such information to the Company). The disclosure of the Trade Secrets and the
Confidential Information of the Company to Executive does not give the Executive any license, interest or rights of any kind in the Trade Secrets or Confidential Information. 
  
 A.    Executive may use the Trade Secrets and Confidential Information solely for the benefit of the Company while Executive is an employee of the Company. Executive
shall hold in confidence the Trade Secrets and Confidential Information of the Company. Except in the performance of services for the Company, Executive shall not reproduce, distribute, transmit, reverse engineer, decompile, disassemble, or transfer
the Trade Secrets or the Confidential Information of the Company or any portion thereof. 
  
 B.    The
obligations under this Agreement with regard to the Trade Secrets of the Company remain in effect as long as the information constitutes a trade secret under applicable law. The obligations with regard to the Confidential Information of the Company
shall remain in effect while Executive is employed by the Company and for a period of three (3) years thereafter. 
  
 C.    Executive agrees to return to the Company, upon Executive’s resignation, termination, or upon request by the Company, the Trade Secrets and Confidential Information of the Company and all materials relating
thereto. 
 

 5 

 D.    As used herein, “Trade Secrets” means information of the Company, and its licensors, suppliers,
clients and customers, including, but not limited to, technical or non-technical data, formulas, patterns, compilations, programs, devices, methods, techniques, drawings, processes, financial data, financial plans, product plans, or a list of actual
or potential customers or suppliers, which is not commonly known or available to the public and which information (i) derives economic value, actual or potential, from not being generally known to, and not being readily ascertainable by proper means
by, other persons who can obtain economic value from its disclosure or use and (ii) is the subject of efforts that are reasonable under the circumstances to maintain its secrecy. 
  
 As used herein, “Confidential Information” means information, other than Trade Secrets, that is treated as confidential, and that would potentially damage or interfere with, in
any manner, the Company’s business if disclosed. Confidential Information includes, but is not limited to, information concerning the Company’s financial structure, marketing plans, methods of operation, and internal operating procedures.

  
 Notwithstanding the foregoing, the provisions of this sub-section D do not apply to (i) information which is general knowledge
in the Company’s industry, (ii) information that has been disclosed to Executive by third parties who are unrelated to the Company and who are not bound by agreements of confidentiality with respect thereto, and (iii) as Executive may be
required to disclose by law but only to the extent required by law. 
  
 13.  Restrictive Covenants. 

 
 A.    Non-competition.    Executive agrees that for so long as Executive is employed by the
Company and for a period of one (1) year thereafter, Executive will not, individually or on behalf of any person, firm, partnership, association, business organization, corporation or other entity primarily engaged in the Business of the Company,
engage in or perform, anywhere within the United States and Canada, which shall constitute the territory, any of the specific activities which Executive performs for the Company in the course of its Business, as defined below, during her engagement
hereunder. Nothing herein shall be construed to prohibit Executive from performing any activities which she does not perform as an executive of the Company, or from acquiring shares of capital stock of any public corporation, provided that such
investment does not exceed 5% of the stock of such public corporation. 
  
 B.    Non-Recruit.    Executive agrees that for so long as Executive is employed by the Company and for a period of one (1) year thereafter, Executive will not call upon, solicit, recruit, or
assist others in calling upon, recruiting or soliciting any person who is an employee of the Company and with whom Executive had contact or became aware of by virtue of Executive’s employment, for the purpose of having such person work for
Executive, for any Client (as defined below) of the Company or for any other person, firm, corporation or entity which is engaged in the Business (defined below). 
  
 C.    For purposes of this Section 13, the term “Business” shall mean the business of the delivery of editorial content and product research related to
consumer financial services delivered in print or over the Internet; and the term “Client” shall mean any individual or business entity which employs the Company for purposes of delivery of editorial content and product research related to
consumer financial services delivered in print or over the Internet. 
 

 6 

 D.    Notwithstanding any provision in this Agreement to the contrary, this Section 13 shall not apply in the event
this Agreement is terminated (i) by the Executive for Good Reason; or (ii) by the Company Without Cause. 
  
 14.  Injunctive Relief. 
  
 Executive acknowledges that breach of the provisions of Sections 12, and/or
13 of this Agreement would result in irreparable injury and permanent damage to the Company, which prohibitions or restrictions Executive acknowledges are both reasonable and necessary under the circumstances, singularly and in the aggregate, to
protect the interests of the Company. Executive recognizes and agrees that the ascertainment of damages in the event of a breach of Sections 12 and/or 13 of this Agreement would be difficult, and that money damages alone would be an inadequate
remedy for the injuries and damages which would be suffered by the Company from breach by Executive. 
  
 Executive therefore
agrees: (i) that, in the event of a breach of Sections 12 and/or 13 of this Agreement, the Company, in addition to and without limiting any of the remedies or rights which it may have at law or in equity or pursuant to this Agreement, shall have the
right to injunctive relief or other similar remedy in order to specifically enforce the provisions hereof; and (ii) to waive and not to (A) assert any defense to the effect that the Company has an adequate remedy at law with respect to any such
breach, (B) require that the Company submit proof of the economic value of any Trade Secret, or (C) require that the Company post a bond or any other security. Nothing contained herein shall preclude the Company from seeking monetary damages of any
kind, including reasonable fees and expenses of counsel and other expenses, in a court of law. 
  
 15.  Survival.    The provisions of Paragraphs 10 through 29 shall survive termination of this Agreement. 
  
 16.  Invalidity of Any Provision.    It is the intention of the parties hereto that Sections 12 through 14 of this Agreement shall be enforced to the fullest extent permissible
under the laws and public policies of each state and jurisdiction in which such enforcement is sought, but that the unenforceability (or the modification to conform with such laws or public policies) of any provision hereof shall not render
unenforceable or impair the remainder of this Agreement which shall be deemed amended to delete or modify, as necessary, the invalid or unenforceable provisions. The parties further agree to alter the balance of this Agreement in order to render the
same valid and enforceable. 
  
 17.  Waiver of Breach.    The waiver by either party of a
breach of any provision of this Agreement by the other shall not operate or be construed as a waiver of any subsequent breach. 
  
 18.  Successors and Assigns.    This Agreement shall be binding upon and shall inure to the benefit of the Company, its successors and assigns, and the Company shall require any successors and assigns to
expressly assume and agree to perform this Agreement in the same manner and to the same extent that the Company would be required to perform it if no such succession or assignment had taken place. Neither this Agreement nor any right or interest
hereunder shall be assignable or transferable by Executive, her beneficiaries or legal representatives, except by will or by the laws of descent and distribution. 
 

 7 

 19.  License.    To the extent that any pre-existing materials are contained in the materials
Executive delivers to the Company or the Company’s customers, and such preexisting materials are not Work Product, Executive grants to the Company an irrevocable, nonexclusive, worldwide, royalty-free license to: (i) use and distribute
(internally or externally) copies of, and prepare derivative works based upon, such pre-existing materials and derivative works thereof and (ii) authorize others to do any of the foregoing. Executive shall notify Company in writing of any and all
pre-existing materials delivered to the Company by Executive. 
  
 20.  Release.    Executive
acknowledges that Executive may provide the image, likeness, voice, or other characteristics of Executive or third parties (“Owner”) in the services, materials, computer programs and other deliverables that Executive provides as a part of
this Agreement (“Deliverables”). Executive hereby consents to the use of such characteristics of Executive by the Company in the products or services of the Company and releases the Company, its agents, contractors, licensees and assigns
from any claims which Executive has or may have for invasion of privacy, right of publicity, defamation, copyright infringement, or any other causes of action arising out of the use, adaptation, reproduction, distribution, broadcast, or exhibition
of such characteristics (“Release”). Executive represents that Executive has obtained the same Release in writing benefiting Company from all third party Owners whose characteristics are included in the Deliverables. 

 
 21.  Severability.    If any provision or part of a provision of this Agreement shall be determined to
be void and unenforceable by a court of competent jurisdiction, the remainder of this Agreement shall remain valid and enforceable. 
  
 22.  Costs of Enforcement.    In the event either party breaches this Agreement, the breaching party shall be liable to the non-breaching party for all costs of enforcement, including attorneys’
fees and court costs, in addition to all other damages and redress available in equity or at law. 
  
 23.  No Prior
Agreements.    Executive hereby represents and warrants to Company that the execution of this Agreement by Executive and Executive’s employment by Company and the performance of Executive’s duties hereunder shall
not violate or be a breach of any agreement with a former employer, client or any other person or entity. 
  
 24.  Entire Agreement.    This Agreement represents the entire understanding of the parties concerning the subject matter hereof and supersedes all prior communications, agreements and understandings,
whether oral or written, relating to the subject matter hereof. The language contained herein shall be deemed to be that negotiated and approved by both parties and no rule of strict construction shall be applied. 
  
 25.  Modification.    This Agreement may be modified only by agreement in writing signed by both Company and
Executive. 
  
 26.  Governing Law.    This Agreement shall be governed in all aspects by the
laws of the State of Florida without regard to its rules governing conflicts of law. 
  
 27.  Section
Headings.    The section headings are included for convenience and are not intended to limit or affect the interpretation of this Agreement. 
 

 8 

 28.  Notice.    Whenever any notice is required, it shall be given in writing addressed as
follows: 
  
 To Company: 
 Bankrate, Inc. 
 11811 U.S. Highway One Suite 101 
 North Palm Beach, Florida 33408 
 Attention: G. Cotter Cunningham 
  
 With a copy to: 
 David G. Bates, Esq. 
 Gunster Yoakley & Stewart, P.A. 
 777 South Flagler Drive, Suite
500 
 West Palm Beach, FL 33401 
  
 To Executive: 
 Elisabeth DeMarse 
 530 West
End Avenue 
 New York, New York 10024 
  
 With a copy to: 
 Barry J. Bendes 
 Vedder,
Price, Kaufman & Kammholz 
 805 Third Avenue 
 New York, New York 10022-2203 
  
 Notice shall be deemed given and effective three (3) days after the deposit in the U.S.
mail of a writing addressed as above and sent first class mail, certified, return receipt requested, or when actually received. Either party may change the address for notice by notifying the other party of such change in accordance with this
Section. 
  
 29.  Indemnification.    The Company agrees, to the extent permitted by
applicable law and the Company’s Articles of Incorporation, to defend, indemnify and hold harmless Executive against any and all loss, damage, liability and expense, including, without limitation, reasonable attorneys’ fees, disbursements
court costs, and any amounts paid in settlement and the costs and expenses of enforcing this section of the Agreement, which may be suffered or incurred by Executive in connection with the provision of her services hereunder, including, without
limitation, any claims, litigations, disputes, actions, investigations or other matters, provided that such loss, damage, liability and expense (i) arises out of or in connection with the performance by Executive of her obligations under this
Agreement and (ii) is not the result of any breach by Executive of her obligations hereunder, and provided further that Company shall be under no obligation to defend, indemnify or hold harmless Executive if Executive has acted with gross negligence
or willful misconduct. 
  
 In addition to the foregoing, Company agrees to provide Executive with coverage under a Directors &
Officers insurance policy to the same extent as the Company currently provides its executive officers. 
  
 

 9 

  
 IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the day and year
first above written. 
  
  
  
 
	 EXECUTIVE:

  
 ELISABETH DEMARSE
 	 	 COMPANY:
  
 BANKRATE, INC.
 
	 
	 /S/    Elisabeth DeMarse
 
	 	 By:
 	 	 /S/    G. Cotter Cunningham
 

	  	 	  	 	 G. Cotter Cunningham
 

 
 

 10 

 ADDENDUM A 
  
 SmallBizRealty.com, Inc. (Board of Directors) 
  
 LOL.com, Inc. (Board of Directors) 
  
 Plaza Media Partners, LLC (Member) 
  
 MBA Free Agents, LLC (Board of Directors)

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