Document:

Amendment to Loan and Security Agreement

 Exhibit 10.1 
  
 Silicon Valley Bank 
  
 Amendment to Loan Documents 
  

			
	Borrower:	  	eGain Communications Corporation
		
	Date:	  	March     , 2005

  
 THIS AMENDMENT TO
LOAN DOCUMENTS is entered into between Silicon Valley Bank (“Bank”) and the borrower named above (“Borrower”). 
  
 The Parties agree to amend the Loan and Security Agreement between them, dated October 29, 2004 (as otherwise amended, the “Loan Agreement”), as
follows, effective as of the date hereof. (Capitalized terms used but not defined in this Amendment, shall have the meanings set forth in the Loan Agreement.) 
  

1. Addition of Equipment Line. 
  
 (a) A new Section 2.1.6 is hereby added to the Loan Agreement as follows: 
  
 “2.1.6 Equipment Advances. 
  

	 	“(a)	Through October 29, 2005 (the “Equipment Availability End Date”), Bank will make advances (“Equipment Advance” and, collectively, “Equipment Advances”)
not exceeding $750,000. The Equipment Advances may only be used to finance or refinance Equipment purchased on or after 90 days before the date of each Equipment Advance and may not exceed 100% of the equipment invoice amount. Not more than 25% of
each Equipment Advance may be for software licenses (which shall all be transferable), leasehold improvements or other “soft” costs (including without limitation sales tax, freight and installation expenses). Each Equipment Advance must be
for a minimum of $50,000. Equipment Advances shall be limited to one per calendar quarter. Equipment financed with Equipment Advances shall not be subject to any Liens in favor of any other Person (including without limitation Liens which would fall
within the definition of ‘Permitted Liens’). 

  

 -1- 

			
	                    Silicon Valley Bank	 	Amendment to Loan Documents

  

	 	“(b)	Interest accrues from the date of each Equipment Advance at a rate equal to the Prime Rate in effect from time to time, plus 3.0% per annum, fixed, based on the Prime Rate in effect
on the date of the Equipment Advance. 

  

	 	“(c)	Each Equipment Advance shall be repaid in 24 equal monthly payments of principal and interest, commencing on the first day of the first month following the date the Equipment
Advance is made, and continuing on the first day of each succeeding month. 

  

	 	“(d)	Equipment Advances when repaid may not be reborrowed. 

  

	 	“(e)	To obtain an Equipment Advance, Borrower must notify Bank (the notice is irrevocable) by facsimile no later than 12:00 p.m. Pacific time 1 Business Day before the day on which the
Equipment Advance is to be made. The notice in the form of Exhibit D (Payment/Advance Form) must be signed by a Responsible Officer or designee and include a copy of the invoice for the Equipment being financed. 

  

	 	“(f)	The term “Credit Extension” includes (without limitation) all Equipment Advances.” 

  
 (b) A new Exhibit D is hereby added to the Loan Agreement in the form of Exhibit D to this Amendment. 
  
 2. Amendment to Financial Covenant. Section 5 of Schedule 1 to the
Loan Agreement is hereby amended to read as follows: 
  
 “5. Financial Covenants (Section 6.7): Borrower shall comply with each of the following covenants. Compliance shall be determined as of the end of each month: 
  

	 	“(a)	Borrower’s EBIT for each rolling three-month period ending as of the end of each month, commencing with the three-month period ending as of the end of December, 2004, and
continuing for each rolling three-month period ending as of the end of each month thereafter, shall not be less than a negative $500,000. 

  

	 	“(b)	For the period from October 30, 2004 to the end of each month thereafter, Borrower’s total EBIT shall not be less than a negative $1,100,000. 

  

	 	“(c)	Example. For example, if at August 31, 2005, Borrower’s EBIT for the three months ended August 31, 2005 was negative $450,000, Borrower would be in compliance with

  

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	                    Silicon Valley Bank	 	Amendment to Loan Documents

  
 the covenant in
clause (a) above. If at August 31, 2005, Borrower’s EBIT for the three months ended August 31, 2005 was negative $550,000, Borrower would not be in compliance with the covenant in clause (a) above. If at August 31, 2005, Borrower’s EBIT
for the period from October 30, 2004 to and including August 31, 2005 was negative $1,150,000, Borrower would not be in compliance with the covenant in clause (b) above. 
  

	 	“(d)	As used herein, “EBIT” means Borrower’s earnings before interest, and taxes, determined in accordance with generally accepted accounting principles, consistently
applied. 

  

	 	“(e)	In the event the Committed Revolving Line terminates for any reason, at any time thereafter, the Bank may modify the foregoing financial covenants, in its good faith business
judgment, upon written notice to the Borrower. 

  
 3. Fee. In consideration for Bank entering into this Amendment, Borrower shall concurrently pay Bank a fee in the amount of $7,500, which shall be non-refundable and in addition to all interest and other fees payable to Bank under
the Loan Documents. Any deposit previously paid by Borrower to Bank in connection with this Amendment may be credited to said fee, and as to any balance, Bank is authorized to charge the same to Borrower’s loan account. 
  
 4. Representations True. Borrower represents and warrants to Bank that
all representations and warranties set forth in the Loan Agreement, as amended hereby, are true and correct. 
  
 5. General Provisions. This Amendment, the Loan Agreement, any prior written amendments to the Loan Agreement signed by Bank and Borrower, and the
other written documents and agreements between Bank and Borrower set forth in full all of the representations and agreements of the parties with respect to the subject matter hereof and supersede all prior discussions, representations, agreements
and understandings between the parties with respect to the subject hereof. Except as herein expressly amended, all of the terms and provisions of the Loan Agreement, and all other documents and agreements between Bank and Borrower shall continue in
full force and effect and the same are hereby ratified and confirmed. 
  

							
	 Borrower:
  
 eGain Communications Corporation
	 	 Bank:
  

Silicon Valley Bank

				
	 By
	 	  

	 	 By
	 	  

	 	 	 President or Vice President
	 	 Title
	 	  

				
	 By
	 	  

	 	 	 	 
	 	 	 Secretary or Ass’t Secretary
	 	 	 	 

  

 -3- 

 EXHIBIT D 
  

LOAN PAYMENT/ADVANCE REQUEST FORM 
 DEADLINE FOR SAME DAY PROCESSING IS 12:00 P.S.T. 
  

			
	Fax To: 408.496.2426.	  	              Date:
                    
		
	 ̈ LOAN PAYMENT:	  	 
		
	 From Account #__________________________
	  	To Account #__________________________
	                                       
   (Deposit Account #)	  	                                       
 (Loan Account #)

  
 Principal
$_________________________________ and/or Interest $_________________________________________ 
  
 All Borrower’s representation and warranties in the Loan and Security Agreement are true, correct and complete in all material respects to on the date of the telephone transfer request for and advance, but those
representations and warranties expressly referring to another date shall be true, correct and complete in all material respects as of the date: 
  

							
	          Authorized Signature:	 	  

	 	Phone Number:	 	  

  
  ̈ LOAN ADVANCE: 
  
 Complete Outgoing Wire Request section below if all or a portion of the funds from this loan advance are for an
outgoing wire. 
  

			
	 From Account #_________________________________
	  	To Account #______________________________
	                            (Loan Account
#)	  	                        (Deposit Account #)
	 Amount of Advance $             
	  	 

  
 All Borrower’s
representation and warranties in the Loan and Security Agreement are true, correct and complete in all material respects to on the date of the telephone transfer request for and advance, but those representations and warranties expressly referring
to another date shall be true, correct and complete in all material respects as of the date: 
  

							
	          Authorized Signature:	 	  

	 	Phone Number:	 	  

  
  ̈ OUTGOING WIRE REQUEST 
  
 Complete only if all or a portion of funds from the loan advance above are to be wired. 
  
 Deadline for same day processing is 12:00pm, P.S.T. 

			
	 Beneficiary Name: _______________________
	  	Amount of Wire: $________________________
		
	 Beneficiary Bank: ________________________
	  	Account Number:_________________________
		
	 City and Sate: ___________________________
	  	 
		
	 Beneficiary Bank Transit (ABA) #: _________________
	  	Beneficiary Bank Code (Swift, Sort, Chip, etc.): ___
	  
 (For International Wire
Only)
  

	 Intermediary Bank: _______________________
	  	Transit (ABA) #: __________________________
	
	 For Further Credit to: __________________________________________________________________________

	
	 Special Instruction: ______________________________________________________________________________

  
 By signing below, I
(we) acknowledge and agree that my (our) funds transfer request shall be processed in accordance with and subject to the terms and conditions set forth in the agreements(s) covering funds transfer service(s), which agreements(s) were previously
received and executed by me (us). 
  

							
	 Authorized Signature:
	 	  

	  	2nd Signature (If Required):	  	  

	 Print Name/Title:
	 	  

	  	            Print Name/Title:	  	  

	 Telephone #
	 	  

	  	            Telephone #eGain Communications Corporation 2005 Stock Incentive Plan

 Exhibit 10.2 
  
 eGAIN COMMUNICATIONS CORPORATION 
  
 2005 STOCK INCENTIVE PLAN 
  
 (Adopted by the Board of Directors on March 11, 2005) 

 Table of Contents 
  

							
	 	  	 	 	 	  	Page

	 SECTION 1. ESTABLISHMENT AND PURPOSE.
	  	1
		
	 SECTION 2. DEFINITIONS.
	  	1
	 	  	(a)	 	“Affiliate”	  	1
	 	  	(b)	 	“Award”	  	1
	 	  	(c)	 	“Board of Directors”	  	1
	 	  	(d)	 	“Change in Control”	  	1
	 	  	(e)	 	“Code”	  	2
	 	  	(f)	 	“Committee”	  	2
	 	  	(g)	 	“Company”	  	2
	 	  	(h)	 	“Consultant”	  	2
	 	  	(i)	 	“Employee”	  	2
	 	  	(j)	 	“Exchange Act”	  	2
	 	  	(k)	 	“Exercise Price”	  	2
	 	  	(l)	 	“Fair Market Value”	  	2
	 	  	(m)	 	“ISO”	  	3
	 	  	(n)	 	“Nonstatutory Option” or “NSO”	  	3
	 	  	(o)	 	“Offeree”	  	3
	 	  	(p)	 	“Option”	  	3
	 	  	(q)	 	“Optionee”	  	3
	 	  	(r)	 	“Outside Director”	  	3
	 	  	(s)	 	“Parent”	  	3
	 	  	(t)	 	“Participant”	  	3
	 	  	(u)	 	“Plan”	  	3
	 	  	(v)	 	“Purchase Price”	  	3
	 	  	(w)	 	“Restricted Share”	  	3
	 	  	(x)	 	“Restricted Share Agreement”	  	3
	 	  	(y)	 	“SAR”	  	3
	 	  	(z)	 	“SAR Agreement”	  	4
	 	  	(aa)	 	“Service”	  	4
	 	  	(bb)	 	“Share”	  	4
	 	  	(cc)	 	“Stock”	  	4
	 	  	(dd)	 	“Stock Option Agreement”	  	4
	 	  	(ee)	 	“Stock Unit”	  	4
	 	  	(ff)	 	“Stock Unit Agreement”	  	4
	 	  	(gg)	 	“Subsidiary”	  	4
		
	 SECTION 3. ADMINISTRATION
	  	4
	 	  	(a)	 	Committee Composition	  	4
	 	  	(b)	 	Committee for Non-Officer Grants	  	4
	 	  	(c)	 	Committee Procedures	  	4
	 	  	(d)	 	Committee Responsibilities	  	4
		
	 SECTION 4. ELIGIBILITY
	  	6
	 	  	(a)	 	General Rule	  	6
	 	  	(b)	 	Ten-Percent Stockholders	  	6
	 	  	(c)	 	Attribution Rules	  	6
	 	  	(d)	 	Outstanding Stock	  	6

  

 eGAIN COMMUNICATIONS CORPORATION 
 2005 STOCK INCENTIVE PLAN 
  
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	 SECTION 5. STOCK SUBJECT TO PLAN
	  	6
	 	  	(a)	 	Basic Limitation	  	6
	 	  	(b)	 	Award Limitation	  	6
	 	  	(c)	 	Additional Shares	  	6
		
	 SECTION 6. RESTRICTED SHARES
	  	6
	 	  	(a)	 	Restricted Stock Agreement	  	6
	 	  	(b)	 	Payment for Awards	  	6
	 	  	(c)	 	Vesting	  	7
	 	  	(d)	 	Voting and Dividend Rights	  	7
	 	  	(e)	 	Restrictions on Transfer of Shares	  	7
		
	 SECTION 7. TERMS AND CONDITIONS OF OPTIONS
	  	7
	 	  	(a)	 	Stock Option Agreement	  	7
	 	  	(b)	 	Number of Shares	  	7
	 	  	(c)	 	Exercise Price	  	7
	 	  	(d)	 	Withholding Taxes	  	7
	 	  	(e)	 	Exercisability and Term	  	7
	 	  	(f)	 	Exercise of Options Upon Termination of Service	  	8
	 	  	(g)	 	Effect of Change in Control	  	8
	 	  	(h)	 	Leaves of Absence	  	8
	 	  	(i)	 	No Rights as a Stockholder	  	8
	 	  	(j)	 	Modification, Extension and Renewal of Options	  	8
	 	  	(k)	 	Restrictions on Transfer of Shares	  	8
	 	  	(l)	 	Buyout Provisions	  	8
		
	 SECTION 8. PAYMENT FOR SHARES
	  	9
	 	  	(a)	 	General Rule	  	9
	 	  	(b)	 	Surrender of Stock	  	9
	 	  	(c)	 	Services Rendered	  	9
	 	  	(d)	 	Cashless Exercise	  	9
	 	  	(e)	 	Exercise/Pledge	  	9
	 	  	(f)	 	Promissory Note	  	9
	 	  	(g)	 	Other Forms of Payment	  	9
	 	  	(h)	 	Limitations under Applicable Law	  	9
		
	 SECTION 9. STOCK APPRECIATION RIGHTS
	  	9
	 	  	(a)	 	SAR Agreement	  	9
	 	  	(b)	 	Number of Shares	  	9
	 	  	(c)	 	Exercise Price	  	10
	 	  	(d)	 	Exercisability and Term	  	10
	 	  	(e)	 	Effect of Change in Control	  	10
	 	  	(f)	 	Exercise of SARs	  	10
	 	  	(g)	 	Modification or Assumption of SARs	  	10
		
	 SECTION 10. STOCK UNITS
	  	10
	 	  	(a)	 	Stock Unit Agreement	  	10
	 	  	(b)	 	Payment for Awards	  	10
	 	  	(c)	 	Vesting Conditions	  	10
	 	  	(d)	 	Voting and Dividend Rights	  	10
	 	  	(e)	 	Form and Time of Settlement of Stock Units	  	11
	 	  	(f)	 	Death of Recipient	  	11
	 	  	(g)	 	Creditors’ Rights	  	11
		
	 SECTION 11. ADJUSTMENT OF SHARES
	  	11
	 	  	(a)	 	Adjustments	  	11

  

 ii 

							
	 	  	(b)	 	Dissolution or Liquidation	  	11
	 	  	(c)	 	Reorganizations	  	12
	 	  	(d)	 	Reservation of Rights	  	12
		
	 SECTION 12. DEFERRAL OF AWARDS
	  	12
	 	  	(a)	 	Committee Powers	  	12
	 	  	(b)	 	General Rules	  	12
		
	 SECTION 13. AWARDS UNDER OTHER PLANS
	  	13
		
	 SECTION 14. PAYMENT OF DIRECTOR’S FEES IN SECURITIES
	  	13
	 	  	(a)	 	Effective Date	  	13
	 	  	(b)	 	Elections to Receive NSOs, Restricted Shares or Stock Units	  	13
	 	  	(c)	 	Number and Terms of NSOs, Restricted Shares or Stock Units	  	13
		
	 SECTION 15. LEGAL AND REGULATORY REQUIREMENTS
	  	13
		
	 SECTION 16. WITHHOLDING TAXES
	  	13
	 	  	(a)	 	General	  	13
	 	  	(b)	 	Share Withholding	  	13
		
	 SECTION 17. OTHER PROVISIONS APPLICABLE TO AWARDS
	  	14
	 	  	(a)	 	Transferability	  	14
	 	  	(b)	 	Qualifying Performance Criteria	  	14
		
	 SECTION 18. CALIFORNIA LAW COMPLIANCE
	  	14
	 	  	(a)	 	Price	  	14
	 	  	(b)	 	Option Term	  	15
	 	  	(c)	 	Transferability	  	15
	 	  	(d)	 	Exercisability	  	15
	 	  	(e)	 	Repurchases	  	15
	 	  	(f)	 	Post-Termination Exercise	  	15
	 	  	(g)	 	Stockholder Approval	  	15
	 	  	(h)	 	Financial Statements	  	16
	 	  	(i)	 	Voting Rights	  	16
	 	  	(j)	 	Adjustments	  	16
	 	  	(k)	 	General	  	16
		
	 SECTION 19. NO EMPLOYMENT RIGHTS
	  	16
		
	 SECTION 20. DURATION AND AMENDMENTS
	  	16
	 	  	(a)	 	Term of the Plan	  	16
	 	  	(b)	 	Right to Amend or Terminate the Plan	  	16
	 	  	(c)	 	Effect of Termination	  	16
		
	 SECTION 21. EXECUTION
	  	17

  

 iii 

 eGAIN COMMUNICATIONS CORPORATION 
  
 2005 STOCK INCENTIVE PLAN 
  
 SECTION 1. ESTABLISHMENT AND PURPOSE. 
  
 The Plan was adopted by the Board of Directors effective March 11, 2005 (the “Effective Date”). The purpose of the Plan is to promote the
long-term success of the Company and the creation of stockholder value by (a) encouraging Employees, Outside Directors and Consultants to focus on critical long-range objectives, (b) encouraging the attraction and retention of Employees, Outside
Directors and Consultants with exceptional qualifications and (c) linking Employees, Outside Directors and Consultants directly to stockholder interests through increased stock ownership. The Plan seeks to achieve this purpose by providing for
Awards in the form of restricted shares, stock units, options (which may constitute incentive stock options or nonstatutory stock options) or stock appreciation rights. 
  
 SECTION 2. DEFINITIONS. 
  
 (a) “Affiliate” shall mean any entity other than a Subsidiary, if the Company and/or one of more Subsidiaries own not less than
50% of such entity. 
  
 (b) “Award” shall
mean any award of an Option, a SAR, a Restricted Share or a Stock Unit under the Plan. 
  
 (c) “Board of Directors” shall mean the Board of Directors of the Company, as constituted from time to time. 
  
 (d) “Change in Control” shall mean the occurrence of any of the following events: 
  
 (i) A change in the composition of the Board of Directors
occurs, as a result of which fewer than one-half of the incumbent directors are directors who either: 
  
 (A) Had been directors of the Company on the “look-back date” (as defined below) (the “original directors”); or

  
 (B) Were elected, or nominated for election,
to the Board of Directors with the affirmative votes of at least a majority of the aggregate of the original directors who were still in office at the time of the election or nomination and the directors whose election or nomination was previously
so approved (the “continuing directors”); or 
  
 (ii) Any “person” (as defined below) who by the acquisition or aggregation of securities, is or becomes the “beneficial owner” (as defined in Rule 13d-3 under the Exchange Act), directly or indirectly, of securities of
the Company representing 50% or more of the combined voting power of the Company’s then outstanding securities ordinarily (and apart from rights accruing under special circumstances) having the right to vote at elections of directors (the
“Base Capital Stock”); except that any change in the relative beneficial ownership of the Company’s securities by any person resulting solely from a reduction in the aggregate number of outstanding shares of Base Capital Stock, and
any decrease thereafter in such person’s ownership of securities, shall be disregarded until such person increases in any manner, directly or indirectly, such person’s beneficial ownership of any securities of the Company; or 

 

 eGAIN COMMUNICATIONS CORPORATION 
 2005 STOCK INCENTIVE PLAN 
  
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 (iii) The consummation of a merger or consolidation of the Company with or into another
entity or any other corporate reorganization, if persons who were not stockholders of the Company immediately prior to such merger, consolidation or other reorganization own immediately after such merger, consolidation or other reorganization 50% or
more of the voting power of the outstanding securities of each of (A) the continuing or surviving entity and (B) any direct or indirect parent corporation of such continuing or surviving entity; or 
  
 (iv) The sale, transfer or other disposition of all or
substantially all of the Company’s assets. 
  
 For purposes
of subsection (d)(i) above, the term “look-back” date shall mean the later of (1) the Effective Date or (2) the date 24 months prior to the date of the event that may constitute a Change in Control. 
  
 For purposes of subsection (d)(ii)) above, the term “person” shall
have the same meaning as when used in Sections 13(d) and 14(d) of the Exchange Act but shall exclude (1) a trustee or other fiduciary holding securities under an employee benefit plan maintained by the Company or a Parent or Subsidiary and (2) a
corporation owned directly or indirectly by the stockholders of the Company in substantially the same proportions as their ownership of the Stock. 
  
 Any other provision of this Section 2(d) notwithstanding, a transaction shall not constitute a Change in Control if its sole purpose is to change the
state of the Company’s incorporation or to create a holding company that will be owned in substantially the same proportions by the persons who held the Company’s securities immediately before such transaction, and a Change in Control
shall not be deemed to occur if the Company files a registration statement with the Securities and Exchange Commission for the initial offering of Stock to the public. 
  
 (e) “Code” shall mean the Internal Revenue Code of 1986, as amended. 
  
 (f) “Committee” shall mean the Compensation Committee
as designated by the Board of Directors, which is authorized to administer the Plan, as described in Section 3 hereof. 
  
 (g) “Company” shall mean eGain Communications Corporation, a Delaware corporation. 
  
 (h) “Consultant” shall mean a consultant or advisor
who provides bona fide services to the Company, a Parent, a Subsidiary or an Affiliate as an independent contractor or a member of the board of directors of a Parent or a Subsidiary who is not an Employee. 
  
 (i) “Employee” shall mean any individual who is a
common-law employee of the Company, a Parent or a Subsidiary. 
  
 (j) “Exchange Act” shall mean the Securities Exchange Act of 1934, as amended. 
  
 (k) “Exercise Price” shall mean, in the case of an Option, the amount for which one Share may be purchased upon exercise of such
Option, as specified in the applicable Stock Option Agreement. “Exercise Price,” in the case of a SAR, shall mean an amount, as specified in the applicable SAR Agreement, which is subtracted from the Fair Market Value of one Share in
determining the amount payable upon exercise of such SAR. 
  
 (l) “Fair Market Value” with respect to a Share, shall mean the market price of one Share, determined by the Committee as follows: 
  
 (i) If the Stock was traded over-the-counter on the date in question but was not traded on The Nasdaq Stock
Market, then the Fair Market Value shall be equal to the last transaction price quoted for such date by the OTC Bulletin Board or, if not so quoted, shall be equal to the mean between the last reported representative bid and asked prices quoted for
such date by the principal automated inter-dealer quotation system on which the Stock is quoted or, if the Stock is not quoted on any such system, by the Pink Sheets LLC; 
  

 eGAIN COMMUNICATIONS CORPORATION 
 2005 STOCK INCENTIVE PLAN 
  
 -2- 

 (ii) If the Stock was traded on The Nasdaq Stock Market, then the Fair Market Value shall
be equal to the last reported sale price quoted for such date by The Nasdaq Stock Market; 
  
 (iii) If the Stock was traded on a United States stock exchange on the date in question, then the Fair Market Value shall be equal to the
closing price reported for such date by the applicable composite-transactions report; and 
  
 (iv) If none of the foregoing provisions is applicable, then the Fair Market Value shall be determined by the Committee in good faith on
such basis as it deems appropriate. 
  
 In all cases, the determination of Fair
Market Value by the Committee shall be conclusive and binding on all persons. 
  
 (m) “ISO” shall mean an employee incentive stock option described in Section 422 of the Code. 
  
 (n) “Nonstatutory Option” or “NSO” shall mean an employee stock option that is not an ISO. 
  
 (o) “Offeree” shall mean an individual to whom the
Committee has offered the right to acquire Shares under the Plan (other than upon exercise of an Option). 
  
 (p) “Option” shall mean an ISO or Nonstatutory Option granted under the Plan and entitling the holder to purchase Shares.

  
 (q) “Optionee” shall mean an
individual or estate who holds an Option or SAR. 
  
 (r)
“Outside Director” shall mean a member of the Board of Directors who is not a common-law employee of, or paid consultant to, the Company, a Parent or a Subsidiary. 
  
 (s) “Parent” shall mean any corporation (other than the Company) in an unbroken chain of
corporations ending with the Company, if each of the corporations other than the Company owns stock possessing 50% or more of the total combined voting power of all classes of stock in one of the other corporations in such chain. A corporation that
attains the status of a Parent on a date after the adoption of the Plan shall be a Parent commencing as of such date. 
  
 (t) “Participant” shall mean an individual or estate who holds an Award. 
  
 (u) “Plan” shall mean this 2005 Stock Incentive Plan
of eGain Communications Corporation, as amended from time to time. 
  
 (v) “Purchase Price” shall mean the consideration for which one Share may be acquired under the Plan (other than upon exercise of an Option), as specified by the Committee. 
  
 (w) “Restricted Share” shall mean a Share awarded
under the Plan. 
  
 (x) “Restricted Share
Agreement” shall mean the agreement between the Company and the recipient of a Restricted Share which contains the terms, conditions and restrictions pertaining to such Restricted Shares. 
  
 (y) “SAR” shall mean a stock appreciation right
granted under the Plan. 
  

 eGAIN COMMUNICATIONS CORPORATION 
 2005 STOCK INCENTIVE PLAN 
  
 -3- 

 (z) “SAR Agreement” shall mean the agreement between the Company and an Optionee
which contains the terms, conditions and restrictions pertaining to his or her SAR. 
  
 (aa) “Service” shall mean service as an Employee, Consultant or Outside Director. 
  
 (bb) “Share” shall mean one share of Stock, as adjusted in accordance with Section 11 (if applicable). 
  
 (cc) “Stock” shall mean the Common Stock of the Company.

  
 (dd) “Stock Option Agreement” shall mean the
agreement between the Company and an Optionee that contains the terms, conditions and restrictions pertaining to his Option. 
  
 (ee) “Stock Unit” shall mean a bookkeeping entry representing the equivalent of one Share, as awarded under the Plan. 
  
 (ff) “Stock Unit Agreement” shall mean the agreement between
the Company and the recipient of a Stock Unit which contains the terms, conditions and restrictions pertaining to such Stock Unit. 
  
 (gg) “Subsidiary” shall mean any corporation, if the Company and/or one or more other Subsidiaries own not less than 50% of the
total combined voting power of all classes of outstanding stock of such corporation. A corporation that attains the status of a Subsidiary on a date after the adoption of the Plan shall be considered a Subsidiary commencing as of such date.

  
 SECTION 3. ADMINISTRATION. 
  
 (a) Committee Composition. The Plan shall be administered by the
Committee. The Committee shall consist of two or more directors of the Company, who shall be appointed by the Board of Directors. In addition, the composition of the Committee shall satisfy (i) such requirements as the Securities and Exchange
Commission may establish for administrators acting under plans intended to qualify for exemption under Rule 16b-3 (or its successor) under the Exchange Act; and (ii) such requirements as the Internal Revenue Service may establish for outside
directors acting under plans intended to qualify for exemption under Section 162(m)(4)(C) of the Code. 
  
 (b) Committee for Non-Officer Grants. The Board of Directors may also appoint one or more separate committees of the Board of Directors, each
composed of one or more directors of the Company who need not satisfy the requirements of Section 3(a), who may administer the Plan with respect to Employees who are not considered officers or directors of the Company under Section 16 of the
Exchange Act, may grant Awards under the Plan to such Employees and may determine all terms of such grants. Within the limitations of the preceding sentence, any reference in the Plan to the Committee shall include such committee or committees
appointed pursuant to the preceding sentence. The Board of Directors may also authorize one or more officers of the Company to designate Employees, other than officers under Section 16 of the Exchange Act, to receive Awards and/or to determine the
number of such Awards to be received by such persons; provided, however, that the Board of Directors shall specify the total number of Awards that such officers may so award. 
  
 (c) Committee Procedures. The Board of Directors shall designate one of the members of the Committee as chairman. The
Committee may hold meetings at such times and places as it shall determine. The acts of a majority of the Committee members present at meetings at which a quorum exists, or acts reduced to or approved in writing by all Committee members, shall be
valid acts of the Committee. 
  
 (d) Committee
Responsibilities. Subject to the provisions of the Plan, the Committee shall have full authority and discretion to take the following actions: 
  
 (i) To interpret the Plan and to apply its provisions; 
  

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 (ii) To adopt, amend or rescind rules, procedures and forms relating to the Plan;

  
 (iii) To authorize any person to execute, on
behalf of the Company, any instrument required to carry out the purposes of the Plan; 
  
 (iv) To determine when Awards are to be granted under the Plan; 
  
 (v) To select the Offerees and Optionees; 
  
 (vi) To determine the number of Shares to be made subject to each Award; 
  
 (vii) To prescribe the terms and conditions of each Award,
including (without limitation) the Exercise Price and Purchase Price, and the vesting or duration of the Award (including accelerating the vesting of Awards, either at the time of the Award or thereafter, without the consent of the Participant), to
determine whether an Option is to be classified as an ISO or as a Nonstatutory Option, and to specify the provisions of the agreement relating to such Award; 
  

(viii) To amend any outstanding Award agreement, subject to applicable legal restrictions and to the consent of the Participant if the
Participant’s rights or obligations would be materially impaired; 
  
 (ix) To prescribe the consideration for the grant of each Award or other right under the Plan and to determine the sufficiency of such consideration; 
  
 (x) To determine the disposition of each Award or other right under the Plan in the event of a
Participant’s divorce or dissolution of marriage; 
  
 (xi) To determine whether Awards under the Plan will be granted in replacement of other grants under an incentive or other compensation plan of an acquired business; 
  
 (xii) To correct any defect, supply any omission, or reconcile any inconsistency in the Plan or any Award
agreement; 
  
 (xiii) To establish or verify the
extent of satisfaction of any performance goals or other conditions applicable to the grant, issuance, exercisability, vesting and/or ability to retain any Award; and 
  
 (xiv) To take any other actions deemed necessary or advisable for the administration of the Plan.

  
 Subject to the requirements of applicable law, the Committee may designate
persons other than members of the Committee to carry out its responsibilities and may prescribe such conditions and limitations as it may deem appropriate, except that the Committee may not delegate its authority with regard to the selection for
participation of or the granting of Options or other rights under the Plan to persons subject to Section 16 of the Exchange Act. All decisions, interpretations and other actions of the Committee shall be final and binding on all Offerees, all
Optionees, and all persons deriving their rights from an Offeree or Optionee. No member of the Committee shall be liable for any action that he has taken or has failed to take in good faith with respect to the Plan, any Option, or any right to
acquire Shares under the Plan. 
  

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 SECTION 4. ELIGIBILITY. 
  

(a) General Rule. Only Employees shall be eligible for the grant of ISOs. Only Employees, Consultants and Outside Directors shall be eligible
for the grant of Restricted Shares, Stock Units, Nonstatutory Options or SARs. 
  
 (b) Ten-Percent Stockholders. An Employee who owns more than 10% of the total combined voting power of all classes of outstanding stock of the Company, a Parent or Subsidiary shall not be eligible for the grant
of an ISO unless such grant satisfies the requirements of Section 422(c)(5) of the Code. 
  
 (c) Attribution Rules. For purposes of Section 4(b) above, in determining stock ownership, an Employee shall be deemed to own the stock owned, directly or indirectly, by or for such Employee’s brothers,
sisters, spouse, ancestors and lineal descendants. Stock owned, directly or indirectly, by or for a corporation, partnership, estate or trust shall be deemed to be owned proportionately by or for its stockholders, partners or beneficiaries.

  
 (d) Outstanding Stock. For purposes of Section 4(b)
above, “outstanding stock” shall include all stock actually issued and outstanding immediately after the grant. “Outstanding stock” shall not include shares authorized for issuance under outstanding options held by the Employee
or by any other person. 
  
 SECTION 5. STOCK SUBJECT TO PLAN. 

 
 (a) Basic Limitation. The aggregate number of Shares which may be
issued under the Plan shall not exceed four hundred sixty thousand (460,000) Shares. The limitations of this Section 5(a) shall be subject to adjustment pursuant to Section 11. The number of Shares which are subject to Options or other rights
outstanding at any time shall not exceed the number of Shares which then remain available for issuance under the Plan. The Company, during the term of the Plan, shall at all times reserve and keep available sufficient Shares to satisfy the
requirements of the Plan. Shares offered under the Plan may be authorized but unissued Shares or treasury Shares. The Company, during the term of the Plan, shall at all times reserve and keep available sufficient Shares to satisfy the requirements
of the Plan. 
  
 (b) Award Limitation. Subject to the
provisions of Section 11, no Participant may receive Options, SARs, Restricted Shares or Stock Units under the Plan in any calendar year that relate to more than Shares. 
  
 (c) Additional Shares. If Restricted Shares or Shares issued upon the exercise of Options are forfeited, then such
Shares shall again become available for Awards under the Plan. If Stock Units, Options or SARs are forfeited or terminate for any other reason before being exercised, then the corresponding Shares shall again become available for Awards under the
Plan. If Stock Units are settled, then only the number of Shares (if any) actually issued in settlement of such Stock Units shall reduce the number available under Section 5(a) and the balance shall again become available for Awards under the Plan.
If SARs are exercised, then only the number of Shares (if any) actually issued in settlement of such SARs shall reduce the number available in Section 5(a) and the balance shall again become available for Awards under the Plan. 
  
 SECTION 6. RESTRICTED SHARES. 
  
 (a) Restricted Stock Agreement. Each grant of Restricted Shares under
the Plan shall be evidenced by a Restricted Stock Agreement between the recipient and the Company. Such Restricted Shares shall be subject to all applicable terms of the Plan and may be subject to any other terms that are not inconsistent with the
Plan. The provisions of the various Restricted Stock Agreements entered into under the Plan need not be identical. 
  
 (b) Payment for Awards. Subject to the following sentence, Restricted Shares may be sold or awarded under the Plan for such consideration as the
Committee may determine, including (without limitation) cash, cash 
  

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 equivalents, full-recourse promissory notes, past services and future services. To the extent that an Award consists of
newly issued Restricted Shares, the Award recipient shall furnish consideration with a value not less than the par value of such Restricted Shares in the form of cash, cash equivalents, or past services rendered to the Company (or a Parent or
Subsidiary), as the Committee may determine. 
  
 (c)
Vesting. Each Award of Restricted Shares may or may not be subject to vesting. Vesting shall occur, in full or in installments, upon satisfaction of the conditions specified in the Restricted Stock Agreement. A Restricted Stock Agreement may
provide for accelerated vesting in the event of the Participant’s death, disability or retirement or other events. The Committee may determine, at the time of granting Restricted Shares of thereafter, that all or part of such Restricted Shares
shall become vested in the event that a Change in Control occurs with respect to the Company. 
  
 (d) Voting and Dividend Rights. The holders of Restricted Shares awarded under the Plan shall have the same voting, dividend and other rights as the Company’s other stockholders. A Restricted Stock
Agreement, however, may require that the holders of Restricted Shares invest any cash dividends received in additional Restricted Shares. Such additional Restricted Shares shall be subject to the same conditions and restrictions as the Award with
respect to which the dividends were paid. 
  
 (e) Restrictions
on Transfer of Shares. Restricted Shares shall be subject to such rights of repurchase, rights of first refusal or other restrictions as the Committee may determine. Such restrictions shall be set forth in the applicable Restricted Stock
Agreement and shall apply in addition to any general restrictions that may apply to all holders of Shares. 
  
 SECTION 7. TERMS AND CONDITIONS OF OPTIONS. 
  
 (a) Stock Option Agreement. Each grant of an Option under the Plan shall be evidenced by a Stock Option Agreement between the Optionee and the Company. Such Option shall be subject to all applicable terms and
conditions of the Plan and may be subject to any other terms and conditions which are not inconsistent with the Plan and which the Committee deems appropriate for inclusion in a Stock Option Agreement. The Stock Option Agreement shall specify
whether the Option is an ISO or an NSO. The provisions of the various Stock Option Agreements entered into under the Plan need not be identical. Options may be granted in consideration of a reduction in the Optionee’s other compensation.

  
 (b) Number of Shares. Each Stock Option Agreement shall
specify the number of Shares that are subject to the Option and shall provide for the adjustment of such number in accordance with Section 11. 
  
 (c) Exercise Price. Each Stock Option Agreement shall specify the Exercise Price. The Exercise Price of an ISO shall not be less than 100% of the
Fair Market Value of a Share on the date of grant, except as otherwise provided in 4(b), and the Exercise Price of an NSO shall not be less 100% of the Fair Market Value of a Share on the date of grant. Notwithstanding the foregoing, a Stock Option
Agreement may specify that the exercise price of an NSO may vary in accordance with a predetermined formula. Subject to the foregoing in this Section 7(c), the Exercise Price under any Option shall be determined by the Committee at its sole
discretion. The Exercise Price shall be payable in one of the forms described in Section 8. 
  
 (d) Withholding Taxes. As a condition to the exercise of an Option, the Optionee shall make such arrangements as the Committee may require for the satisfaction of any federal, state, local or foreign
withholding tax obligations that may arise in connection with such exercise. The Optionee shall also make such arrangements as the Committee may require for the satisfaction of any federal, state, local or foreign withholding tax obligations that
may arise in connection with the disposition of Shares acquired by exercising an Option. 
  
 (e) Exercisability and Term. Each Stock Option Agreement shall specify the date when all or any installment of the Option is to become exercisable. The Stock Option Agreement shall also specify the term of the

  

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 Option; provided that the term of an ISO shall in no event exceed ten years from the date of grant. A Stock Option
Agreement may provide for accelerated exercisability in the event of the Optionee’s death, disability, or retirement or other events and may provide for expiration prior to the end of its term in the event of the termination of the
Optionee’s Service. Options may be awarded in combination with SARs, and such an Award may provide that the Options will not be exercisable unless the related SARs are forfeited. Subject to the foregoing in this Section 7(e), the Committee at
its sole discretion shall determine when all or any installment of an Option is to become exercisable and when an Option is to expire. 
  
 (f) Exercise of Options Upon Termination of Service. Each Stock Option Agreement shall set forth the extent to which the Optionee shall have the
right to exercise the Option following termination of the Optionee’s Service with the Company and its Subsidiaries, and the right to exercise the Option of any executors or administrators of the Optionee’s estate or any person who has
acquired such Option(s) directly from the Optionee by bequest or inheritance. Such provisions shall be determined in the sole discretion of the Committee, need not be uniform among all Options issued pursuant to the Plan, and may reflect
distinctions based on the reasons for termination of Service. 
  
 (g) Effect of Change in Control. The Committee may determine, at the time of granting an Option or thereafter, that such Option shall become exercisable as to all or part of the Shares subject to such Option in the event that a
Change in Control occurs with respect to the Company. 
  
 (h)
Leaves of Absence. An Employee’s Service shall cease when such Employee ceases to be actively employed by, or a Consultant to, the Company (or any subsidiary) as determined in the sole discretion of the Board of Directors. For purposes of
Options, Service does not terminate when an Employee goes on a bona fide leave of absence, that was approved by the Company in writing, if the terms of the leave provide for continued service crediting, or when continued service crediting is
required by applicable law. However, for purposes of determining whether an Option is entitled to ISO status, an Employee’s Service will be treated as terminating 90 days after such Employee went on leave, unless such Employee’s right to
return to active work is guaranteed by law or by a contract. Service terminates in any event when the approved leave ends, unless such Employee immediately returns to active work. The Company determines which leaves count toward Service, and when
Service terminates for all purposes under the Plan. 
  
 (i) No
Rights as a Stockholder. An Optionee, or a transferee of an Optionee, shall have no rights as a stockholder with respect to any Shares covered by his Option until the date of the issuance of a stock certificate for such Shares. No adjustments
shall be made, except as provided in Section 11. 
  
 (j)
Modification, Extension and Renewal of Options. Within the limitations of the Plan, the Committee may modify, extend or renew outstanding options or may accept the cancellation of outstanding options (to the extent not previously exercised),
whether or not granted hereunder, in return for the grant of new Options for the same or a different number of Shares and at the same or a different exercise price, or in return for the grant of the same or a different number of Shares. The
foregoing notwithstanding, no modification of an Option shall, without the consent of the Optionee, materially impair his or her rights or obligations under such Option. 
  
 (k) Restrictions on Transfer of Shares. Any Shares issued upon exercise of an Option shall be subject to such special
forfeiture conditions, rights of repurchase, rights of first refusal and other transfer restrictions as the Committee may determine. Such restrictions shall be set forth in the applicable Stock Option Agreement and shall apply in addition to any
general restrictions that may apply to all holders of Shares. 
  
 (l) Buyout Provisions. The Committee may at any time (a) offer to buy out for a payment in cash or cash equivalents an Option previously granted or (b) authorize an Optionee to elect to cash out an Option previously granted, in
either case at such time and based upon such terms and conditions as the Committee shall establish. 
  

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 SECTION 8. PAYMENT FOR SHARES. 
  
 (a) General Rule. The entire Exercise Price or Purchase Price of Shares issued under the Plan shall be payable in
lawful money of the United States of America at the time when such Shares are purchased, except as provided in Section 8(b) through Section 8(g) below. 
  
 (b) Surrender of Stock. To the extent that a Stock Option Agreement so provides, payment may be made all or in part by surrendering, or attesting
to the ownership of, Shares which have already been owned by the Optionee or his representative. Such Shares shall be valued at their Fair Market Value on the date when the new Shares are purchased under the Plan. The Optionee shall not surrender,
or attest to the ownership of, Shares in payment of the Exercise Price if such action would cause the Company to recognize compensation expense (or additional compensation expense) with respect to the Option for financial reporting purposes.

  
 (c) Services Rendered. At the discretion of the
Committee, Shares may be awarded under the Plan in consideration of services rendered to the Company or a Subsidiary prior to the award. If Shares are awarded without the payment of a Purchase Price in cash, the Committee shall make a determination
(at the time of the award) of the value of the services rendered by the Offeree and the sufficiency of the consideration to meet the requirements of Section 6(b). 
  
 (d) Cashless Exercise. To the extent that a Stock Option Agreement so provides, payment may be made all or in part by
delivery (on a form prescribed by the Committee) of an irrevocable direction to a securities broker to sell Shares and to deliver all or part of the sale proceeds to the Company in payment of the aggregate Exercise Price. 
  
 (e) Exercise/Pledge. To the extent that a Stock Option Agreement so
provides, payment may be made all or in part by delivery (on a form prescribed by the Committee) of an irrevocable direction to a securities broker or lender to pledge Shares, as security for a loan, and to deliver all or part of the loan proceeds
to the Company in payment of the aggregate Exercise Price. 
  
 (f) Promissory Note. To the extent that a Stock Option Agreement or Restricted Stock Agreement so provides, payment may be made all or in part by delivering (on a form prescribed by the Company) a full-recourse promissory note.

  
 (g) Other Forms of Payment. To the extent that a Stock
Option Agreement or Restricted Stock Agreement so provides, payment may be made in any other form that is consistent with applicable laws, regulations and rules. 
  
 (h) Limitations under Applicable Law. Notwithstanding anything herein or in a Stock Option Agreement or Restricted
Stock Agreement to the contrary, payment may not be made in any form that is unlawful, as determined by the Committee in its sole discretion. 
  
 SECTION 9. STOCK APPRECIATION RIGHTS. 
  
 (a) SAR Agreement. Each grant of a SAR under the Plan shall be evidenced by a SAR Agreement between the Optionee and the Company. Such SAR shall be
subject to all applicable terms of the Plan and may be subject to any other terms that are not inconsistent with the Plan. The provisions of the various SAR Agreements entered into under the Plan need not be identical. SARs may be granted in
consideration of a reduction in the Optionee’s other compensation. 
  
 (b) Number of Shares. Each SAR Agreement shall specify the number of Shares to which the SAR pertains and shall provide for the adjustment of such number in accordance with Section 11. 
  

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 (c) Exercise Price. Each SAR Agreement shall specify the Exercise Price. A SAR Agreement may
specify an Exercise Price that varies in accordance with a predetermined formula while the SAR is outstanding. 
  
 (d) Exercisability and Term. Each SAR Agreement shall specify the date when all or any installment of the SAR is to become exercisable. The SAR
Agreement shall also specify the term of the SAR. A SAR Agreement may provide for accelerated exercisability in the event of the Optionee’s death, disability or retirement or other events and may provide for expiration prior to the end of its
term in the event of the termination of the Optionee’s service. SARs may be awarded in combination with Options, and such an Award may provide that the SARs will not be exercisable unless the related Options are forfeited. A SAR may be included
in an ISO only at the time of grant but may be included in an NSO at the time of grant or thereafter. A SAR granted under the Plan may provide that it will be exercisable only in the event of a Change in Control. 
  
 (e) Effect of Change in Control. The Committee may determine, at the
time of granting a SAR or thereafter, that such SAR shall become fully exercisable as to all Common Shares subject to such SAR in the event that a Change in Control occurs with respect to the Company. 
  
 (f) Exercise of SARs. Upon exercise of a SAR, the Optionee (or any
person having the right to exercise the SAR after his or her death) shall receive from the Company (a) Shares, (b) cash or (c) a combination of Shares and cash, as the Committee shall determine. The amount of cash and/or the Fair Market Value of
Shares received upon exercise of SARs shall, in the aggregate, be equal to the amount by which the Fair Market Value (on the date of surrender) of the Shares subject to the SARs exceeds the Exercise Price. 
  
 (g) Modification or Assumption of SARs. Within the limitations of the
Plan, the Committee may modify, extend or assume outstanding SARs or may accept the cancellation of outstanding SARs (whether granted by the Company or by another issuer) in return for the grant of new SARs for the same or a different number of
shares and at the same or a different exercise price. The foregoing notwithstanding, no modification of a SAR shall, without the consent of the holder, materially impair his or her rights or obligations under such SAR. 
  
 SECTION 10. STOCK UNITS. 
  
 (a) Stock Unit Agreement. Each grant of Stock Units under the Plan
shall be evidenced by a Stock Unit Agreement between the recipient and the Company. Such Stock Units shall be subject to all applicable terms of the Plan and may be subject to any other terms that are not inconsistent with the Plan. The provisions
of the various Stock Unit Agreements entered into under the Plan need not be identical. Stock Units may be granted in consideration of a reduction in the recipient’s other compensation. 
  
 (b) Payment for Awards. To the extent that an Award is granted in the
form of Stock Units, no cash consideration shall be required of the Award recipients. 
  
 (c) Vesting Conditions. Each Award of Stock Units may or may not be subject to vesting. Vesting shall occur, in full or in installments, upon satisfaction of the conditions specified in the Stock Unit
Agreement. A Stock Unit Agreement may provide for accelerated vesting in the event of the Participant’s death, disability or retirement or other events. The Committee may determine, at the time of granting Stock Units or thereafter, that all or
part of such Stock Units shall become vested in the event that a Change in Control occurs with respect to the Company. 
  
 (d) Voting and Dividend Rights. The holders of Stock Units shall have no voting rights. Prior to settlement or forfeiture, any Stock Unit awarded
under the Plan may, at the Committee’s discretion, carry with it a right to dividend equivalents. Such right entitles the holder to be credited with an amount equal to all cash dividends paid on one Share while the Stock Unit is outstanding.
Dividend equivalents may be converted into additional Stock Units. Settlement of dividend equivalents may be made in the form of cash, in the form of Shares, or in a combination of both. Prior to distribution, any dividend equivalents which are not
paid shall be subject to the same conditions and restrictions (including without limitation, any forfeiture conditions) as the Stock Units to which they attach. 
  

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 (e) Form and Time of Settlement of Stock Units. Settlement of vested Stock Units may be made in
the form of (a) cash, (b) Shares or (c) any combination of both, as determined by the Committee. The actual number of Stock Units eligible for settlement may be larger or smaller than the number included in the original Award, based on predetermined
performance factors. Methods of converting Stock Units into cash may include (without limitation) a method based on the average Fair Market Value of Shares over a series of trading days. Vested Stock Units may be settled in a lump sum or in
installments. The distribution may occur or commence when all vesting conditions applicable to the Stock Units have been satisfied or have lapsed, or it may be deferred to any later date. The amount of a deferred distribution may be increased by an
interest factor or by dividend equivalents. Until an Award of Stock Units is settled, the number of such Stock Units shall be subject to adjustment pursuant to Section 11. 
  
 (f) Death of Recipient. Any Stock Units Award that becomes payable after the recipient’s death shall be
distributed to the recipient’s beneficiary or beneficiaries. Each recipient of a Stock Units Award under the Plan shall designate one or more beneficiaries for this purpose by filing the prescribed form with the Company. A beneficiary
designation may be changed by filing the prescribed form with the Company at any time before the Award recipient’s death. If no beneficiary was designated or if no designated beneficiary survives the Award recipient, then any Stock Units Award
that becomes payable after the recipient’s death shall be distributed to the recipient’s estate. 
  
 (g) Creditors’ Rights. A holder of Stock Units shall have no rights other than those of a general creditor of the Company. Stock Units
represent an unfunded and unsecured obligation of the Company, subject to the terms and conditions of the applicable Stock Unit Agreement. 
  
 SECTION 11. ADJUSTMENT OF SHARES. 
  
 (a) Adjustments. In the event of a subdivision of the outstanding Stock, a declaration of a dividend payable in Shares, a declaration of a dividend
payable in a form other than Shares in an amount that has a material effect on the price of Shares, a combination or consolidation of the outstanding Stock (by reclassification or otherwise) into a lesser number of Shares, a recapitalization, a
spin-off or a similar occurrence, the Committee shall make such adjustments as it, in its sole discretion, deems appropriate in one or more of: 
  
 (i) The number of Options, SARs, Restricted Shares and Stock Units available for future Awards under Section 5; 
  
 (ii) The limitations set forth in Sections 5(a) and (b);

  
 (iii) The number of Shares covered by each
outstanding Option and SAR; 
  
 (iv) The Exercise
Price under each outstanding Option and SAR; or 
  
 (v) The number of Stock Units included in any prior Award which has not yet been settled. 
  
 Except as provided in this Section 11, a Participant shall have no rights by reason of any issue by the Company of stock of any class or securities convertible into stock of any class, any subdivision or consolidation
of shares of stock of any class, the payment of any stock dividend or any other increase or decrease in the number of shares of stock of any class. 
  
 (b) Dissolution or Liquidation. To the extent not previously exercised or settled, Options, SARs and Stock Units shall terminate immediately prior
to the dissolution or liquidation of the Company. 
  

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 (c) Reorganizations. In the event that the Company is a party to a merger or other reorganization,
outstanding Awards shall be subject to the agreement of merger or reorganization. Such agreement shall provide for: 
  
 (i) The continuation of the outstanding Awards by the Company, if the Company is a surviving corporation; 
  
 (ii) The assumption of the outstanding Awards by the
surviving corporation or its parent or subsidiary; 
  
 (iii) The substitution by the surviving corporation or its parent or subsidiary of its own awards for the outstanding Awards; 
  
 (iv) Full exercisability or vesting and accelerated expiration of the outstanding Awards; or 
  
 (v) Settlement of the full value of the outstanding Awards
in cash or cash equivalents followed by cancellation of such Awards. 
  
 (d) Reservation of Rights. Except as provided in this Section 11, an Optionee or Offeree shall have no rights by reason of any subdivision or consolidation of shares of stock of any class, the payment of any dividend or any other
increase or decrease in the number of shares of stock of any class. Any issue by the Company of shares of stock of any class, or securities convertible into shares of stock of any class, shall not affect, and no adjustment by reason thereof shall be
made with respect to, the number or Exercise Price of Shares subject to an Option. The grant of an Option pursuant to the Plan shall not affect in any way the right or power of the Company to make adjustments, reclassifications, reorganizations or
changes of its capital or business structure, to merge or consolidate or to dissolve, liquidate, sell or transfer all or any part of its business or assets. 
  
 SECTION 12. DEFERRAL OF AWARDS. 
  
 (a) Committee Powers. The Committee (in its sole discretion) may permit or require a Participant to: 
  
 (i) Have cash that otherwise would be paid to such
Participant as a result of the exercise of a SAR or the settlement of Stock Units credited to a deferred compensation account established for such Participant by the Committee as an entry on the Company’s books; 
  
 (ii) Have Shares that otherwise would be delivered to such
Participant as a result of the exercise of an Option or SAR converted into an equal number of Stock Units; or 
  
 (iii) Have Shares that otherwise would be delivered to such Participant as a result of the exercise of an Option or SAR or the settlement
of Stock Units converted into amounts credited to a deferred compensation account established for such Participant by the Committee as an entry on the Company’s books. Such amounts shall be determined by reference to the Fair Market Value of
such Shares as of the date when they otherwise would have been delivered to such Participant. 
  
 (b) General Rules. A deferred compensation account established under this Section 12 may be credited with interest or other forms of investment return, as determined by the Committee. A Participant for whom
such an account is established shall have no rights other than those of a general creditor of the Company. Such an account shall represent an unfunded and unsecured obligation of the Company and shall be subject to the terms and conditions of the
applicable agreement between such Participant and the Company. If the deferral or conversion of Awards is permitted or required, the Committee (in its sole discretion) may establish rules, procedures and forms pertaining to such Awards, including
(without limitation) the settlement of deferred compensation accounts established under this Section 12. 
  

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 SECTION 13. AWARDS UNDER OTHER PLANS. 
  
 The Company may grant awards under other plans or programs. Such awards may be settled in the form of Shares issued under
this Plan. Such Shares shall be treated for all purposes under the Plan like Shares issued in settlement of Stock Units and shall, when issued, reduce the number of Shares available under Section 5. 
  
 SECTION 14. PAYMENT OF DIRECTOR’S FEES IN SECURITIES. 
  
 (a) Effective Date. No provision of this Section 14 shall be
effective unless and until the Board of Directors has determined to implement such provision. 
  
 (b) Elections to Receive NSOs, Restricted Shares or Stock Units. An Outside Director may elect to receive his or her annual retainer payments and/or meeting fees from the Company in the form of cash, NSOs,
Restricted Shares or Stock Units, or a combination thereof, as determined by the Board of Directors. Such NSOs, Restricted Shares and Stock Units shall be issued under the Plan. An election under this Section 14 shall be filed with the Company on
the prescribed form. 
  
 (c) Number and Terms of NSOs,
Restricted Shares or Stock Units. The number of NSOs, Restricted Shares or Stock Units to be granted to Outside Directors in lieu of annual retainers and meeting fees that would otherwise be paid in cash shall be calculated in a manner
determined by the Board of Directors. The terms of such NSOs, Restricted Shares or Stock Units shall also be determined by the Board of Directors. 
  
 SECTION 15. LEGAL AND REGULATORY REQUIREMENTS. 
  
 Shares shall not be issued under the Plan unless the issuance and delivery of such Shares complies with (or is exempt from) all applicable requirements of
law, including (without limitation) the Securities Act of 1933, as amended, the rules and regulations promulgated thereunder, state securities laws and regulations and the regulations of any stock exchange on which the Company’s securities may
then be listed, and the Company has obtained the approval or favorable ruling from any governmental agency which the Company determines is necessary or advisable. The Company shall not be liable to a Participant or other persons as to: (a) the
non-issuance or sale of Shares as to which the Company has been unable to obtain from any regulatory body having jurisdiction the authority deemed by the Company’s counsel to be necessary to the lawful issuance and sale of any Shares under the
Plan; and (b) any tax consequences expected, but not realized, by any Participant or other person due to the receipt, exercise or settlement of any Award granted under the Plan. 
  
 SECTION 16. WITHHOLDING TAXES. 
  
 (a) General. To the extent required by applicable federal, state, local or foreign law, a Participant or his or her successor shall make
arrangements satisfactory to the Company for the satisfaction of any withholding tax obligations that arise in connection with the Plan. The Company shall not be required to issue any Shares or make any cash payment under the Plan until such
obligations are satisfied. 
  
 (b) Share Withholding. The
Committee may permit a Participant to satisfy all or part of his or her withholding or income tax obligations by having the Company withhold all or a portion of any Shares that otherwise would be issued to him or her or by surrendering all or a
portion of any Shares that he or she previously acquired. Such Shares shall be valued at their Fair Market Value on the date when taxes otherwise would be withheld in cash. In no event may a Participant have Shares withheld that would otherwise be
issued to him or her in excess of the number necessary to satisfy the legally required minimum tax withholding. 
  

 eGAIN COMMUNICATIONS CORPORATION 
 2005 STOCK INCENTIVE PLAN 
  
 -13- 

 SECTION 17. OTHER PROVISIONS APPLICABLE TO AWARDS. 
  
 (a) Transferability. Unless the agreement evidencing an Award (or an amendment thereto authorized by the Committee)
expressly provides otherwise, no Award granted under this Plan, nor any interest in such Award, may be sold, assigned, conveyed, gifted, pledged, hypothecated or otherwise transferred in any manner (prior to the vesting and lapse of any and all
restrictions applicable to Shares issued under such Award), other than by will or the laws of descent and distribution; provided, however, that an ISO may be transferred or assigned only to the extent consistent with Section 422 of the Code. Any
purported assignment, transfer or encumbrance in violation of this Section 17(a) shall be void and unenforceable against the Company. 
  
 (b) Qualifying Performance Criteria. The number of Shares or other benefits granted, issued, retainable and/or vested under an Award may be made
subject to the attainment of performance goals for a specified period of time relating to one or more of the following performance criteria, either individually, alternatively or in any combination, applied to either the Company as a whole or to a
business unit or Subsidiary, either individually, alternatively or in any combination, and measured either annually or cumulatively over a period of years, on an absolute basis or relative to a pre-established target, to previous years’ results
or to a designated comparison group or index, in each case as specified by the Committee in the Award: (a) cash flow, (b) earnings per share, (c) earnings before interest, taxes and amortization, (d) return on equity, (e) total stockholder return,
(f) share price performance, (g) return on capital, (h) return on assets or net assets, (i) revenue, (j) income or net income, (k) operating income or net operating income, (l) operating profit or net operating profit, (m) operating margin or profit
margin, (n) return on operating revenue, (o) return on invested capital, or (p) market segment shares (“Qualifying Performance Criteria”). The Committee may appropriately adjust any evaluation of performance under a Qualifying Performance
Criteria to exclude any of the following events that occurs during a performance period: (i) asset write-downs, (ii) litigation or claim judgments or settlements, (iii) the effect of changes in tax law, accounting principles or other such laws or
provisions affecting reported results, (iv) accruals for reorganization and restructuring programs and (v) any extraordinary nonrecurring items as described in Accounting Principles Board Opinion No. 30 and/or in managements’ discussion and
analysis of financial condition and results of operations appearing in the Company’s annual report to stockholders for the applicable year. If applicable, the Committee shall determine the Qualifying Performance Criteria not later than the
90th day of the performance period, and shall determine and certify, for each Participant, the extent to which the
Qualifying Performance Criteria have been met. The Committee may not in any event increase the amount of compensation payable under the Plan upon the attainment of a Qualifying Performance Goal to a Participant who is a “covered employee”
within the meaning of Section 162(m) of the Code. 
  
 SECTION 18. CALIFORNIA
LAW COMPLIANCE. 
  
 Notwithstanding any provision in the Plan
or a stock option or stock purchase agreement to the contrary, the provisions of this Section 18 shall apply to options or other rights to purchase Stock subject to the qualification requirements of the California Corporations Code (the
“CCC”), but (i) only to the extent that the Company is required to rely on the provisions of Section 25102(o) of the CCC for an exemption from such qualification requirements, or (ii) until such time when the Plan is qualified under
Section 25111 of the CCC: 
  
 (a) Price. 
  
 (i) The stock option agreement shall provide an exercise
price which is not less than 85% of the Fair Market Value of the Stock at the time the option is granted, except that the price shall be 110% of the Fair Market Value in the case of any person who owns stock possessing more than 10% of the total
combined voting power of all classes of securities of the issuing corporation or its parent or subsidiary corporations possessing voting power (“10% Stockholder”). 
  
 (ii) The stock purchase agreement shall provide a purchase price which is not less than 85% of the Fair
Market Value of the Stock at the time the person is granted the right to purchase stock, or at the time the purchase is consummated, except that the price shall be 100% of the Fair Market Value in the case of a 10% Stockholder. 
  

 eGAIN COMMUNICATIONS CORPORATION 
 2005 STOCK INCENTIVE PLAN 
  
 -14- 

 (b) Option Term. The exercise period of an option shall be no more than 120 months from the date
the option is granted. 
  
 (c) Transferability. The options
and rights to purchase Stock shall be non-transferable other than by will, by the laws of descent and distribution, or as permitted by Rule 701 of the U.S. Securities Act of 1933, as amended (17 C.F.R. 230.701). 
  
 (d) Exercisability. The option recipient shall have the right to
exercise at the rate of at least 20% per year over 5 years from the date the option is granted, subject to reasonable conditions such as continued employment. However, if an option is granted to an officer, director, manager or consultant of the
Company or any of its Affiliates, the option may become exercisable, subject to reasonable conditions such as continued employment, at any time or during any period established by the Company. 
  
 (e) Repurchases. If the Company has the right to repurchase Stock upon
termination of employment, the repurchase price may be: 
  
 (i) Not less than the fair market value on the date of termination of employment, and the right to repurchase must be exercised for cash or cancellation of purchase money indebtedness for the Stock within 90 days of
termination of employment (or in the case of Stock issued upon exercise of options after the date of termination, within 90 days after the date of exercise), and the right must terminate when the Company’s Stock becomes publicly traded; or

  
 (ii) At the original purchase price, provided
that the right to repurchase at the original purchase price lapses at the rate of at least 20% of the Stock per year over 5 years from the date the option is granted and the right to repurchase must be exercised for cash or cancellation of purchase
money indebtedness for the Stock within 90 days of termination of employment (or in the case of Stock issued upon exercise of options after the date of termination, within 90 days after the date of exercise). 
  
 However, in the case of Stock held by an officer, director, manager or
consultant of the Company or any of its Affiliates, the repurchase right may lapse subject to reasonable conditions such as continued employment at any time or during any period established by the Company. 
  
 (f) Post-Termination Exercise. Unless employment is terminated for
“cause” (as defined by applicable law, the terms of the Plan, an option agreement or a contract of employment), the right to exercise an option in the event of termination of employment, to the extent that the option recipient is otherwise
entitled to exercise on the date employment terminates, will be as follows: 
  
 (i) At least 6 months from the date of termination if termination was caused by death or disability (meaning an inability to engage in any substantial gainful activity by reason of any medically determinable physical
or mental impairment). 
  
 (ii) At least 30 days
from the date of termination if termination was caused by other than death or disability. 
  
 (g) Stockholder Approval. The Company’s stockholders must approve the Plan within 12 months before or after the date the Plan is adopted. Any Stock purchased before stockholder approval is obtained must be
rescinded if stockholder approval is not obtained within 12 months before or after the Plan is adopted. Such shares shall not be counted in determining whether such approval is obtained. 
  

 eGAIN COMMUNICATIONS CORPORATION 
 2005 STOCK INCENTIVE PLAN 
  
 -15- 

 (h) Financial Statements. The Company will provide financial statements (which may be unaudited)
to each optionees, purchasers and stockholders who have received Stock under the Plan annually or as otherwise required under Section 260.146.46 of Title 10 of the California Code of Regulations (“CCR”). Notwithstanding the foregoing, the
Company will not be required to provide financial statements to key employees whose services in connection with the Company assure them access to equivalent information. 
  
 (i) Voting Rights. The Company will comply with Section 260.140.1 of the CCR with respect to the voting rights of
common stock. 
  
 (j) Adjustments. The Company will comply
with Section 260.140.41(e) of the CCR with respect to the proportionate adjustment of the number of shares of Stock purchasable (and subject to repurchase) and the price thereof, in the event of a stock split, stock dividend, recapitalization or
similar capital event affecting the Stock. 
  
 (k) General.
Any provision of the Plan which is inconsistent with Section 25102(o) of the CCC, including without limitation any provision of the Plan that is more restrictive than would be permitted by Section 25102(o) as amended from time to time, shall,
without further act or amendment by the Board, be reformed to comply with the provisions of Section 25102(o). If at any time the Board determines that the delivery of Stock under the Plan is or may be unlawful under the laws of any applicable
jurisdiction, or federal or state securities laws, the right to exercise an option or purchase shares of stock shall be suspended until the Board determines that such delivery is lawful. The Company shall have no obligation to effect any
registration or qualification of the Stock under federal or state laws. 
  
 SECTION 19. NO EMPLOYMENT RIGHTS. 
  
 No
provision of the Plan, nor any right or Option granted under the Plan, shall be construed to give any person any right to become, to be treated as, or to remain an Employee. The Company and its Subsidiaries reserve the right to terminate any
person’s Service at any time and for any reason, with or without notice. 
  
 SECTION 20. DURATION AND AMENDMENTS. 
  
 (a)
Term of the Plan. The Plan, as set forth herein, shall terminate automatically on March 11, 2015 and may be terminated on any earlier date pursuant to Subsection (b) below. 
  
 (b) Right to Amend or Terminate the Plan. The Board of Directors may amend the Plan at any time and from time to
time. Rights and obligations under any Award granted before amendment of the Plan shall not be materially impaired by such amendment, except with consent of the Participant. An amendment of the Plan shall be subject to the approval of the
Company’s stockholders only to the extent required by applicable laws, regulations or rules. 
  
 (c) Effect of Termination. No Awards shall be granted under the Plan after the termination thereof. The termination of the Plan shall not affect
Awards previously granted under the Plan. 
  

 eGAIN COMMUNICATIONS CORPORATION 
 2005 STOCK INCENTIVE PLAN 
  
 -16- 

 SECTION 21. EXECUTION. 
  

To record the adoption of the Plan by the Board of Directors, the Company has caused its authorized officer to execute the same. 
  

			
	 eGAIN COMMUNICATIONS CORPORATION

		
	 By
	 	  

	 Name
	 	  

	 Title
	 	  

  

 eGAIN COMMUNICATIONS CORPORATION 
 2005 STOCK INCENTIVE PLAN 
  
 -17- 

 eGAIN COMMUNICATIONS CORPORATION 
  
 2005 STOCK INCENTIVE PLAN 
  
 NOTICE OF STOCK OPTION GRANT 
  
 You have been granted the following Option to purchase Common Stock of eGAIN COMMUNICATIONS CORPORATION, a Delaware corporation (the “Company”)
under the Company’s 2005 Stock Incentive Plan (the “Plan”): 
  

			
	 Name of Optionee:
	  	[Name of Optionee]
		
	 Total Number of Option Shares Granted:
	  	[Total Number of Shares]
		
	 Type of Option:
	  	 ̈ Incentive Stock Option
		
	 	  	 ̈ Nonstatutory Stock Option
		
	 Exercise Price Per Share:
	  	$            
		
	 Grant Date:
	  	[Date of Grant]
		
	 Vesting Commencement Date:
	  	[Vesting Commencement Date]
		
	 Vesting Schedule:
	  	This Option becomes exercisable with respect to the first 1/4th of the shares subject to this Option when you complete 12 months of continuous “Service” (as defined in the Plan)
from the Vesting Commencement Date. Thereafter, this Option becomes exercisable with respect to an additional 1/48th of the shares subject to this Option when you complete each additional month of Service.
		
	 Expiration Date:
	  	[Expiration Date] This Option expires earlier if your Service terminates earlier, as descried in the Stock Option Agreement.

  
 By your signature and
the signature of the Company’s representative below, you and the Company agree that this Option is granted under and governed by the term and conditions of the Plan and the Stock Option Agreement, both of which are attached to and made a part
of this document. 
  

					
	OPTIONEE:	 	eGAIN COMMUNICATIONS CORPORATION
			
	  

	 	By:	 	  

	 Optionee’s Signature
	 	 	 	 
			
	  

	 	Title:	 	  

	 Optionee’s Printed Name
	 	 	 	 

  

 eGAIN COMMUNICATIONS CORPORATION 
 NOTICE OF STOCK OPTION GRANT 
  
 -1- 

 eGAIN COMMUNICATIONS CORPORATION 
  
 2005 STOCK INCENTIVE PLAN 
  
 STOCK OPTION AGREEMENT 
  

			
	 Tax Treatment
	 	This Option is intended to be an incentive stock option under Section 422 of the Internal Revenue Code or a nonstatutory option, as provided in the Notice of Stock Option Grant. Even if this
Option is designated as an incentive stock option, it shall be deemed to be an nonstatutory option to the extent required by the $100,000 annual limitation under Section 422(d) of the Internal Revenue Code.
		
	 Vesting
	 	This Option becomes exercisable in installments, as shown in the Notice of Stock Option Grant. This Option will in no event become exercisable for additional shares after your Service has
terminated for any reason.
		
	 Term
	 	This Option expires in any event at the close of business at Company headquarters on the day before the 5th anniversary of the Grant Date, as shown on the Notice of Stock Option Grant. This Option may expire earlier if your Service terminates, as described below.
		
	 Regular
 Termination
	 	If your Service terminates for any reason except death or “Total and Permanent Disability” (as defined in the Plan), then this Option will expire at the close of business at Company
headquarters on the date three (3) months after the date your Service terminates (or, if earlier, the Expiration Date). The Company has discretion to determine when your Service terminates for all purposes of the Plan and its determinations are
conclusive and binding on all persons.
		
	 Death
	 	If you die, then this Option will expire at the close of business at Company headquarters on the date 12 months after the date your Service terminates (or, if earlier, the Expiration Date).
During that period of up to 12 months, your estate or heirs may exercise the Option.
		
	 Disability
	 	If your Service terminates because of your Total and Permanent Disability, then this Option will expire at the close of business at Company headquarters on the date 12 months after the date
your Service terminates (or, if earlier, the Expiration Date).
		
	 Leaves of Absence
	 	 For purposes of this Option, your Service does not terminate when you go on a military leave, a sick leave or another bona fide leave of absence,
if the leave was approved by the Company in writing and if continued crediting of Service is required by the terms of the leave or by applicable law. But your Service terminates when the approved leave ends, unless you immediately return to active
work.
  
 If you go on a leave of absence, then the vesting schedule specified in
the Notice of Stock Option Grant may be adjusted in accordance with the Company’s leave of absence policy or the terms of your leave. If you commence working on a part-time basis, then the vesting schedule specified in the Notice of Stock
Option Grant may be adjusted in accordance with the Company’s part-time work policy or the terms of an agreement between you and the Company pertaining to your part-time schedule.

  

 eGAIN COMMUNICATIONS CORPORATION 
 STOCK OPTION AGREEMENT 
  
 -1- 

			
	 Restrictions on
 Exercise
	 	The Company will not permit you to exercise this Option if the issuance of shares at that time would violate any law or regulation. The inability of the Company to obtain approval from any
regulatory body having authority deemed by the Company to be necessary to the lawful issuance and sale of the Company stock pursuant to this Option shall relieve the Company of any liability with respect to the non-issuance or sale of the Company
stock as to which such approval shall not have been obtained. However, the Company shall use its best efforts to obtain such approval.
		
	 Notice of Exercise
	 	When you wish to exercise this Option you must notify the Company by completing the attached “Notice of Exercise of Stock Option” form and filing it with the Human Resources
Department of the Company. You notice must specify how many shares you wish to purchase. Your notice must also specify how your shares should be registered. The notice will be effective when it is received by the Company. If someone else wants to
exercise this Option after your death, that person must prove to the Company’s satisfaction that he or she is entitled to do so.
		
	 Form of Payment
	 	 When you submit your notice of exercise, you must include payment of the Option exercise price for the shares you are purchasing. Payment may be
made in the following form(s):
  
 •      Your personal check, a cashier’s check or a money order.

		
	 	 	 •      Certificates for shares of Company stock that you own, along with any forms needed to effect a
transfer of those shares to the Company. The value of the shares, determined as of the effective date of the Option exercise, will be applied to the Option exercise price. Instead of surrendering shares of Company stock, you may attest to the
ownership of those shares on a form provided by the Company and have the same number of shares subtracted from the Option shares issued to you. However, you may not surrender, or attest to the ownership of shares of Company stock in payment of the
exercise price if your action would cause the Company to recognize a compensation expense (or additional compensation expense) with respect to this Option for financial reporting purposes.

		
	 	 	 •      By delivering on a form approved by the Committee of an irrevocable direction to a securities
broker approved by the Company to sell all or part of your Option shares and to deliver to the Company from the sale proceeds in an amount sufficient to pay the Option exercise price and any withholding taxes. The balance of the sale proceeds, if
any, will be delivered to you. The directions must be given by signing a special “Notice of Exercise” form provided by the Company.

		
	 	 	 •      Irrevocable directions to a securities broker or lender approved by the Company to pledge Option
shares as security for a loan and to deliver to the Company from the loan proceeds an amount sufficient to pay the Option exercise price and any withholding taxes. The directions must be given by signing a special “Notice of Exercise” form
provided by the Company.

		
	 	 	 Notwithstanding the foregoing, payment may not be made in any form that is unlawful, as determined by the Company in its sole discretion.

  

 eGAIN COMMUNICATIONS CORPORATION 
 STOCK OPTION AGREEMENT 
  
 -2- 

			
	 Withholding Taxes
 and Stock
Withholding
	 	You will not be allowed to exercise this Option unless you make arrangements acceptable to the Company to pay any withholding taxes that may be due as a result of the Option exercise. These
arrangements may include withholding shares of Company stock that otherwise would be issued to you when you exercise this Option. The value of these shares, determined as of the effective date of the Option exercise, will be applied to the
withholding taxes.
		
	 Restrictions on
 Resale
	 	By signing this Agreement, you agree not to sell any Option shares at a time when applicable laws, Company policies or an agreement between the Company and its underwriters prohibit a sale
(e.g., a lock-up period after the Company goes public). This restriction will apply as long as you are an employee, consultant or director of the Company or a subsidiary of the Company.
		
	Transfer of Option	 	 In general, only you can exercise this Option prior to your death. You cannot transfer or assign this Option, other than as designated by you by
will or by the laws of descent and distribution, except as provided below. For instance, you may not sell this Option or use it as security for a loan. If you attempt to do any of these things, this Option will immediately become invalid. You may in
any event dispose of this Option in your will. Regardless of any marital property settlement agreement, the Company is not obligated to honor a notice of exercise from your former spouse, nor is the Company obligated to recognize your former
spouse’s interest in your Option in any other way.
  
 However, if this Option
is designated as a nonstatutory stock option in the Notice of Stock Option Grant, then the “Committee” (as defined in the Plan) may, in its sole discretion, allow you to transfer this Option as a gift to one or more family members. For
purposes of this Agreement, “family member” means a child, stepchild, grandchild, parent, stepparent, grandparent, spouse, former spouse, sibling, niece, nephew, mother-in-law, father-in-law or sister-in-law (including adoptive
relationships), any individual sharing your household (other than a tenant or employee), a trust in which one or more of these individuals have more than 50% of the beneficial interest, a foundation in which you or one or more of these persons
control the management of assets, and any entity in which you or one or more of these persons own more than 50% of the voting interest.
  
 In addition, if this Option is designated as a nonstatutory stock option in the Notice of Stock Option Grant, then the Committee may, in its sole discretion, allow you to
transfer this option to your spouse or former spouse pursuant to a domestic relations order in settlement of marital property rights.
  
 The Committee will allow you to transfer this Option only if both you and the transferee(s) execute the forms prescribed by the Committee, which include the consent of
the transferee(s) to be bound by this Agreement.

		
	 Retention Rights
	 	Neither your Option nor this Agreement gives you the right to be retained by the Company or a subsidiary of the Company in any capacity. The Company and its subsidiaries reserve the right to
terminate your Service at any time, with or without cause.
		
	Stockholder Rights	 	You, or your estate or heirs, have no rights as a stockholder of the Company until you have exercised this Option by giving the required notice to the Company and paying the exercise price.
No adjustments are made for dividends or other rights if the applicable record date occurs before you exercise this Option, except as described in the Plan.
		
	 Adjustments
	 	In the event of a stock split, a stock dividend or a similar change in Company stock, the number of shares covered by this Option and the exercise price per share may be adjusted pursuant to
the Plan.

  

 eGAIN COMMUNICATIONS CORPORATION 
 STOCK OPTION AGREEMENT 
  
 -3- 

			
	 Applicable Law
	 	This Agreement will be interpreted and enforced under the laws of the State of Delaware (without regard to their choice-of-law provisions).
		
	The Plan and Other Agreements	 	The text of the Plan is incorporated in this Agreement by reference. All capitalized terms in the Stock Option Agreement shall have the meanings assigned to them in the Plan. This Agreement
and the Plan constitute the entire understanding between you and the Company regarding this Option. Any prior agreements, commitments or negotiations concerning this Option are superseded. This Agreement may be amended only by another written
agreement, signed by both parties.

  
 BY SIGNING THE COVER
SHEET OF THIS AGREEMENT 
 YOU AGREE TO ALL OF THE TERMS AND CONDITIONS 
 DESCRIBED ABOVE IN THE PLAN 
  

 eGAIN COMMUNICATIONS CORPORATION 
 STOCK OPTION AGREEMENT 
  
 -4- 

 eGAIN COMMUNICATIONS CORPORATION 
  
 2005 STOCK INCENTIVE PLAN 
  
 NOTICE OF EXERCISE OF STOCK OPTION 
  
 You must sign this Notice on the last page before submitting it to the Company 
  
 OPTIONEE INFORMATION: 
  

					
	 Name:
	 	  

	 	Social Security Number:
	 	 	 	 	  

			
	 Address:
	 	  

	 	Employee Number:
	 	 	 	 	  

  
 OPTION INFORMATION: 

 

			
	 Date of Grant:
                    , 200  
	  	Type of Stock Option:
	 Exercise Price per Share: $             
	  	 ̈ Nonstatutory (NSO)
	 Total number of shares of Common Stock of
	  	 ̈ Incentive (ISO)
	 eGAIN COMMUNICATIONS CORPORATION, a Delaware corporation (the “Company”) covered by option:
                                        
                    

  
 EXERCISE INFORMATION:

  
 Number of shares of Common Stock of the Company for which option is being
exercised now:                      (These shares are referred to below as the “Purchased Shares.”) 
  
 Total exercise price for the Purchased Shares:
$             
  
 Form of payment enclosed [check all that apply]: 
  

	 ̈	Check for $            , payable to “eGAIN COMMUNICATIONS CORPORATION” 

  

	 ̈	Certificate(s) for              shares of Common Stock of the Company that I have owned for at least six months or
have purchased in the open market. (These shares will be valued as of the date when the Company receives this notice.) 

  

	 ̈	Attestation Form covering shares of Common Stock of the Company. (These shares will be valued as of the date when the Company receives this notice.) 

  
 eGAIN COMMUNICATIONS CORPORATION

 NOTICE OF EXERCISE OF STOCK OPTION 
  

 -1- 

 Name(s) in which the Purchased Shares should be registered [please check one box]: 
  

			
	  ̈     In my name
only
	 	 
		
	  ̈     In the
names of my spouse and myself as community property
	 	My spouse’s name (if applicable):
		
	 	 	_________________________________
		
	  ̈     In the
names of my spouse and myself as joint tenants with the right of survivorship
	 	 
		
	  ̈     In the name
of an eligible revocable trust
	 	Full legal name of revocable trust:
	 	 	_________________________________
	 	 	_________________________________
	 	 	_________________________________
		
	 The certificate for the Purchased Shares should be sent to the
 following address:
	 	_________________________________
	 	 	_________________________________
	 	 	_________________________________
	 	 	_________________________________
	 	 	_________________________________
	 	 	_________________________________

  
 ACKNOWLEDGMENTS: 
  

	1.	I understand that all sales of Purchased Shares are subject to compliance with the Company’s policy on securities trades. 

  

	2.	I hereby acknowledge that I received and read a copy of the prospectus describing the Company’s 2005 Stock Incentive Plan and the tax consequences of an exercise.

  

	3.	In the case of a nonstatutory option, I understand that I must recognize ordinary income equal to the spread between the fair market value of the Purchased Shares on the date of
exercise and the exercise price. I further understand that I am required to pay withholding taxes at the time of exercising a nonstatutory option. 

  

	4.	In the case of an incentive stock option, I agree to notify the Company if I dispose of the Purchased Shares before I have met both of the tax holding periods applicable to
incentive stock options (that is, if I make a disqualifying disposition). 

  

	5.	I acknowledge that the Company has encouraged me to consult my own adviser to determine the form of ownership that is appropriate for me. In the event that I choose to transfer my
Purchased Shares to a trust that does not satisfy the requirements of the Internal Revenue Service (i.e., a trust that is not an eligible revocable trust), I also acknowledge that the transfer will be treated as a “disposition” for tax
purposes. As a result, the favorable ISO tax treatment will be unavailable and other unfavorable tax consequences may occur. 

  
 SIGNATURE AND DATE: 
  
                                       
                                        
                                    , 200  

  

 eGAIN COMMUNICATIONS CORPORATION 
 NOTICE OF EXERCISE OF STOCK OPTION 
  
 -2-

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