Document:

EX-10.6

 Exhibit 10.6 
  

 
 AMENDED AND RESTATED 

EMPLOYEE MATTERS AGREEMENT 

Between 
 DENALI HOLDING
INC., 
 DELL INC. 

and 
 SECUREWORKS
HOLDING CORPORATION 
 Signed on or about December 14, 2015 

Effective August 1, 2015 at 1:00 AM Central Daylight Time 

 
  

 TABLE OF CONTENTS 

 

							
	 	 	 	  	Page	 
	 ARTICLE I DEFINED TERMS
	  	 	2	  
	 Section 1.01
	 	Certain Defined Terms	  	 	2	  
		
	 ARTICLE II GENERAL PRINCIPLES
	  	 	8	  
	 Section 2.01
	 	No Changes to Benefits Provided by Certain Entities as a Result of the Separation	  	 	8	  
	 Section 2.02
	 	Service Credit for Eligibility and Vesting Purposes	  	 	8	  
	 Section 2.03
	 	Shared Services	  	 	8	  
	 Section 2.04
	 	Participant Elections and Beneficiary Designations	  	 	8	  
	 Section 2.05
	 	No Duplication or Acceleration of Benefits	  	 	8	  
	 Section 2.06
	 	No Expansion of Participation	  	 	9	  
	 Section 2.07
	 	Payment of Costs	  	 	9	  
		
	 ARTICLE III EMPLOYEES
	  	 	10	  
	 Section 3.01
	 	U.S. SecureWorks Group Employees	  	 	10	  
	 Section 3.02
	 	Scheduled Employees	  	 	10	  
	 Section 3.03
	 	U.S. Allocation of Liabilities	  	 	10	  
	 Section 3.04
	 	Non-U.S. SecureWorks Transferred Employees	  	 	11	  
	 Section 3.05
	 	Assigned Employees	  	 	12	  
	 Section 3.06
	 	Services by Dell Employees	  	 	12	  
	 Section 3.07
	 	At-Will Status	  	 	12	  
	 Section 3.08
	 	Not a Severance of Employment/Separation from Service	  	 	13	  
	 Section 3.09
	 	Not a Change of Control/Change in Control	  	 	13	  
	 Section 3.10
	 	Employee Records	  	 	13	  
	 Section 3.11
	 	Employment Agreements and Restrictive Covenants	  	 	14	  
	 Section 3.12
	 	Tax Withholding	  	 	14	  
		
	 ARTICLE IV HEALTH AND WELFARE BENEFITS
	  	 	16	  
	 Section 4.01
	 	Dell	  	 	16	  
	 Section 4.02
	 	SecureWorks	  	 	16	  
	 Section 4.03
	 	U.S. Employee Benefit Elections and Designations	  	 	16	  
	 Section 4.04
	 	COBRA	  	 	17	  
	 Section 4.05
	 	Deductibles and Other Cost-Sharing Provisions	  	 	17	  
	 Section 4.06
	 	Flexible Spending Accounts	  	 	17	  
	 Section 4.07
	 	Non-U.S. Welfare Plans	  	 	17	  
	 Section 4.08
	 	Vacation, Holiday and Sick Leave	  	 	18	  
	 Section 4.09
	 	Insurance Contracts	  	 	19	  
	 Section 4.10
	 	Third Party Vendors	  	 	19	  
		
	 ARTICLE V BENEFIT PLANS
	  	 	20	  
	 Section 5.01
	 	Qualified Defined Contribution Plan	  	 	20	  
	 Section 5.02
	 	Incentive Plans	  	 	22	  
	 Section 5.03
	 	Nonqualified Deferred Compensation Plan	  	 	22	  
	 Section 5.04
	 	Non-U.S. Plans	  	 	22	  

  
 i 

							
		
	 ARTICLE VI EQUITY PLANS
	  	 	23	  
	 Section 6.01
	 	Reserved	  	 	23	  
	 Section 6.02
	 	Denali Holding Inc. 2013 Stock Incentive Plan	  	 	23	  
	 Section 6.03
	 	2012 Long Term Incentive Plan	  	 	23	  
	 Section 6.04
	 	SecureWorks Stock Incentive Plan	  	 	23	  
	 Section 6.05
	 	Tax Reporting and Withholding	  	 	23	  
	 Section 6.06
	 	Registration	  	 	24	  
		
	 ARTICLE VII INDEMNIFICATION
	  	 	25	  
	 Section 7.01
	 	Denali Indemnity	  	 	25	  
	 Section 7.02
	 	Dell Indemnity	  	 	25	  
	 Section 7.03
	 	SecureWorks Indemnity	  	 	25	  
		
	 ARTICLE VIII GENERAL PROVISIONS
	  	 	26	  
	 Section 8.01
	 	Term	  	 	26	  
	 Section 8.02
	 	Affiliates	  	 	26	  
	 Section 8.03
	 	Governmental Authority Reporting	  	 	26	  
	 Section 8.04
	 	Complete Agreement; Representations	  	 	26	  
	 Section 8.05
	 	Governing Law	  	 	26	  
	 Section 8.06
	 	Notices	  	 	27	  
	 Section 8.07
	 	Binding Effect; Assignment	  	 	27	  
	 Section 8.08
	 	No Third-Party Beneficiaries or Right to Rely	  	 	27	  
	 Section 8.09
	 	Severability	  	 	27	  
	 Section 8.10
	 	Failure or Indulgence Not Waiver; Remedies Cumulative	  	 	28	  
	 Section 8.11
	 	Entire Agreement; Amendment	  	 	28	  
	 Section 8.12
	 	Authority; No Conflict, etc.	  	 	28	  
	 Section 8.13
	 	Dispute Resolution	  	 	28	  
	 Section 8.14
	 	Coordination with Shared Services Agreement and Tax Matters Agreement	  	 	29	  
	 Section 8.15
	 	Counterparts	  	 	29	  
	 Section 8.16
	 	Certain Rules of Construction	  	 	29	  

  
 ii 

 EMPLOYEE MATTERS AGREEMENT 

This AMENDED AND RESTATED EMPLOYEE MATTERS AGREEMENT (this “Agreement”), as executed on or about December 14, 2015 (the
“Execution Date”) amends and restates the Employee Matters Agreement signed on or about July 20, 2015 (the “Signing Date”), by and among Denali Holding Inc., for itself and its Subsidiaries other than Dell and
SecureWorks, Dell Inc., for itself and its Subsidiaries (“Dell”) and SecureWorks Holding Corporation, for itself and its Subsidiaries (“SecureWorks”) (each a “Party” and collectively, the
“Parties”). 
 RECITALS 

WHEREAS, the Parties intend that SecureWorks will issue and sell in a registered public offering up to twenty percent (20)% of the
post-offering outstanding common stock of SecureWorks (“SecureWorks Common Stock”), and thereby become a public company (the “IPO”); 

WHEREAS, the Parties have entered into a Shared Services Agreement providing for SecureWorks to continue to receive certain services from Dell
after such IPO, including HR services; and 
 WHEREAS, the Parties hereto wish to set forth their agreement as to certain matters regarding
the treatment of, and the compensation and employee benefits provided to, those former employees of Dell who become employees of SecureWorks, pursuant to the terms of this Agreement or by operation of applicable local laws. 

NOW, THEREFORE, in consideration of the mutual covenants and promises contained herein, the receipt and sufficiency of which are hereby
acknowledged, the Parties agree as follows: 

  
 1 

 ARTICLE I 

DEFINED TERMS 

Section 1.01 Certain Defined Terms. For purposes of this Agreement, the following capitalized terms shall have the following
meanings: 
 “Action” means any claim, demand, action, suit, countersuit, arbitration, inquiry, proceeding or investigation
by or before any Governmental Authority or any Federal, state, local, foreign or international arbitration or mediation tribunal. 

“Agreement” shall mean this Amended and Restated Employee Matters Agreement by and among Denali Holding Inc., for itself and
its subsidiaries other than Dell and SecureWorks, Dell Inc., for itself and its Subsidiaries, and SecureWorks Holding Corporation, for itself and its Subsidiaries. 

“Assigned Employees” has the meaning set forth in Section 3.05. 

“Assignment Period” has the meaning set forth in Section 3.05. 

“Award” shall mean any equity award or equity-based award over (i) shares of Denali Common Stock or (ii), as applicable
based on the context, shares of SecureWorks Common Stock. 
 “Business Day” has the meaning set forth in the Shared
Services Agreement. 
 “Claims Incurred” means those claims that are deemed incurred pursuant to the following:
(a) with respect to medical (including continuous hospitalization), dental, vision and/or prescription drug benefits, upon the rendering of health services giving rise to such claim or expense; (b) with respect to life, accidental death
and dismemberment and business travel insurance, upon the occurrence of the event giving rise to such claim or expense; (c) with respect to long-term disability and long term care benefits, upon the date of an individual’s disability, as
determined by the disability benefit insurance carrier or claim administrator, giving rise to such claim or expense; and (d) with respect to any other claim, upon the date of the event giving rise to such claim. 

“COBRA” means the Consolidated Omnibus Budget Reconciliation Act of 1985, as amended. 

“Code” means the U.S. Internal Revenue Code of 1986, as amended. 

“Dell” means Dell Inc. and its Subsidiaries other than SecureWorks. 

“Dell Affiliate” means any corporation or other entity, including any entity that is disregarded for federal income tax
purposes, directly or indirectly “controlled” by Denali where “control” means the ownership of eighty percent (80%) or more of the ownership interests of such corporation or other entity (by vote or value) or the possession,
directly or indirectly, of the power to direct or cause the direction of the management or policies of such corporation or other entity, but at all times excluding SecureWorks and any SecureWorks Affiliate. 

  
 2 

 “Dell DC Plan” means the Dell Inc. 401(k) Plan, a Dell Plan that is a qualified
defined contribution plan. 
 “Dell Group” means Dell and each Dell Affiliate. 

“Dell Group Employee” means an individual who is an Employee of a member of the Dell Group before, on or after the Effective
Date, as the context requires (including, without limitation, any such individual who is on vacation or other approved leave of absence, including leave under FMLA or corresponding state Law, disability, military leave and other approved leave).

 “Dell Incentive Plans” means the Dell Plans set forth in Section 5.02(a). 

“Dell Plan” means those Plans maintained or sponsored by Dell or any other member of the Dell Group for the benefit of Dell
Group Employees, which notwithstanding anything in this Agreement to the contrary Dell or the applicable member of the Dell Group shall have the right to amend or terminate at any time and for any reason, exclusive of any member of the SecureWorks
Group. 
 “Dell Plan Participation Period” means the period beginning on the Effective Date and ending on the last day of
the calendar year containing the second anniversary of the date that the IPO is consummated; provided, that, the Dell Plan Participation Period shall automatically renew for subsequent successive three-month periods unless either Dell or SecureWorks
provide the other Party with written notice at least sixty (60) days prior to the last date of such calendar year or any such three-month period, as applicable. 

“Dell Welfare Plans” means those Dell Plans that are “employee welfare benefit plans” as defined in section 3(1) of
ERISA. 
 “Denali” means Denali Holding Inc. 

“Denali Common Stock” means Class C common stock, par value $0.01 per share, of Denali. 

“Denali/Dell Indemnified Person” has the meaning set forth in Section 7.03. 

“Effective Date” means August 1, 2015 at 1:00 AM Central Daylight Time. 

“Employee” means an individual classified as an employee of a member of the Dell Group or the SecureWorks Group, as
applicable. 
 “Employee Matters” means all of the employment, employee benefit and employee compensation matters that are
addressed in this Amended and Restated Employee Matters Agreement. 
 “ERISA” means the Employee Retirement Income Security
Act of 1974, as amended. 
 “FMLA” means the Family and Medical Leave Act of 1993. 

  
 3 

 “Governmental Authority” means any federal, state, local, foreign or
international court, government, department, commission, board, bureau or agency, or any other regulatory, self-regulatory, administrative or governmental organization or authority. 

“Gross Compensation Costs” means the aggregate of all amounts of compensation provided to or for the benefit of an Employee
including, but not limited to, welfare, retirement and incentive benefits provided to the Employee, reimbursement of expenses incurred by or in respect of an Employee pursuant to the policies of Dell or SecureWorks, costs related to such
compensation and benefits and all employer-paid Taxes with respect to such Employee’s compensation. 
 “Group” means
the Dell Group and/or the SecureWorks Group, as the context requires. 
 “HIPAA” means the Health Insurance Portability and
Accountability Act of 1996, as amended. 
 “IPO” has the meaning set forth in the recitals. 

“Law” means any applicable foreign, federal, national, state, provincial or local law (including common law), statute,
ordinance, rule, regulation, code or other requirement enacted, promulgated, issued or entered into, or act taken, by a Governmental Authority. 

“Liabilities” means any and all claims, debts, demands, actions, causes of action, suits, damages, obligations, accruals,
accounts payable, reckonings, bonds, indemnities and similar obligations, agreements, promises, guarantees, make whole agreements and similar obligations and other liabilities and requirements, including all contractual obligations, whether absolute
or contingent, matured or unmatured, liquidated or unliquidated, accrued or unaccrued, known or unknown, whenever arising and including those arising under any law, rule, regulation, action, threatened or contemplated action, order or consent decree
of any Governmental Authority or any award of any arbitrator or mediator of any kind and those arising under any contract, commitment or undertaking, including those arising under this Agreement, in each case, whether or not recorded or reflected or
required to be recorded or reflected on the books and records or financial statements of any Person. For the avoidance of doubt, Liabilities (a) shall include attorneys’ fees, the costs and expenses of all assessments, judgments,
settlements and compromises and any and all other costs and expenses whatsoever reasonably incurred in connection with anything contemplated by the preceding sentence and (b) shall not include liabilities or requirements related to Taxes. 

“New SIP” has the meaning set forth in Section 6.04. 

“Non-U.S. SecureWorks Transferred Employees” has the meaning set forth in Section 3.04(a). 

“Non-U.S. Welfare Participation Termination Date” has the meaning set forth in Section 4.07(a)(iii). 

“Non-U.S. Welfare Plan Covered Participants” has the meaning set forth in Section 4.07(a)(i). 

  
 4 

 “Party” and/or “Parties” shall mean Denali, Dell and
SecureWorks (each a “Party” and collectively, the “Parties”). 
 “Person” has the meaning
set forth in the Shared Services Agreement. 
 “Plan” means any plan, policy, program, payroll practice, on-going
arrangement, contract, trust, insurance policy or other agreement or funding vehicle, whether written or unwritten, providing compensation or benefits to Employees, or former Employees of Dell or SecureWorks as the case may be, in respect to their
services for any member of the Dell Group or the SecureWorks Group. 
 “Plan Commencement Date” means the date that a
SecureWorks Plan is put into effect that is comparable to the applicable Dell Plan as in effect, as of the later of the Effective Date or such date on which such SecureWorks Plan is established, with respect to similarly situated Dell Group
Employees in the same local jurisdiction. 
 “Restrictive Covenant Agreement” has the meaning set forth in
Section 3.11(b)(ii). 
 “Schedule A-1 Employees” has the meaning set forth in Section 3.01(a). 

“Schedule A-2 Employees” has the meaning set forth in Section 3.01(b). 

“SEC” means the U.S. Securities and Exchange Commission. 

“Secondment Period” has the meaning set forth in Section 3.04(b). 

“SecureWorks” means SecureWorks Holding Corporation and its Subsidiaries. 

“SecureWorks Affiliate” means any corporation or other entity, including any entity that is a disregarded entity for federal
income tax purposes, directly or indirectly “controlled” by SecureWorks where “control” means the ownership of eighty percent (80%) or more of the ownership interests of such corporation or other entity (by vote or value) or
the possession, directly or indirectly, of the power to direct or cause the direction of the management or policies of such corporation or other entity. 

“SecureWorks Annual Cash Bonus Plan” has the meaning set forth in Section 5.02(b)(i). 

“SecureWorks Business” means the business of providing security services by (a) providing (i) information and
network managed security services, (ii) information and network security and risk consulting, (iii) security incident response services, and (iv) security-related regulatory compliance solutions; and (b) researching and
developing responses to cyber security threats, in each case as conducted as of the Effective Date by SecureWorks or any SecureWorks Subsidiary and the natural extensions of such business activity. 

“SecureWorks Common Stock” means Class A common stock, par value $0.01 per share, of SecureWorks. 

“SecureWorks DC Plan” has the meaning set forth in Section 5.01(b)(ii)(A). 

  
 5 

 “SecureWorks Group” means SecureWorks and each SecureWorks Affiliate on the
Effective Date and any corporation or entity that may subsequently become part of such Group from time to time, other than any member of the Dell Group. 

“SecureWorks Group DC Plan Participant” has the meaning set forth in Section 5.01(b)(i)(A). 

“SecureWorks Group Employee” means an individual who is an Employee of a member of the SecureWorks Group on the Effective
Date (including, without limitation, any such individual who is on vacation or other approved leave of absence, including leave under FMLA or corresponding state Law, disability, military leave and other approved leave) or who becomes an Employee of
a member of the SecureWorks Group on or subsequent to the Effective Date pursuant to this Agreement or otherwise. 
 “SecureWorks
Group Non-U.S. Plans” means such Plans put into effect at a non-U.S. SecureWorks Group entity that are comparable to those Plans in effect, as of the later of the Effective Date or such date on which such SecureWorks Group Non-U.S. Plans
are established, with respect to similarly situated Dell Group Employees in the same local jurisdiction. 
 “SecureWorks Indemnified
Person” has the meaning set forth in Section 7.01. 
 “SecureWorks Plan” means any Plan maintained or
sponsored by SecureWorks or any other member of the SecureWorks Group for the benefit of any SecureWorks Group Employee, which SecureWorks or the applicable member of the SecureWorks Group shall have the right to amend or terminate at any time and
for any reason, except as otherwise provided in this Agreement. 
 “SecureWorks Subsidiary” means any Subsidiary of
SecureWorks Holding Corporation. 
 “SecureWorks Welfare Plan” means a Welfare Plan adopted by a member of the SecureWorks
Group which, to the extent required by Law, will provide substantially similar benefits to those of the applicable U.S. or non-U.S. Dell Welfare Plan on the Plan Commencement Date of the SecureWorks Welfare Plan. 

“Securities Act” shall mean the Securities Act of 1933, as amended. 

“Shared Services Agreement” means the shared services agreement to be entered into by and among Dell and SecureWorks in
connection with the implementation of the IPO. 
 “Subsidiary” means, with respect to any Party (the “parent”),
(a) any corporation, limited liability company, partnership, association or other entity the accounts of which would be consolidated with those of the parent in the parent’s consolidated financial statements if such financial statements
were prepared in accordance with GAAP, as well as (b) any other corporation, limited liability company, partnership, association or other entity of which securities or other ownership interests representing more than fifty percent (50%) of
the equity or more than fifty percent (50%) of the ordinary voting power or, in the case of a partnership, more than fifty percent (50%) of the general partnership interests are, as of such date, owned, controlled or held by the parent or
one or more subsidiaries of the parent. 

  
 6 

 “Tax” or “Taxes” has the meaning set forth in the Tax Matters
Agreement. 
 “Tax Matters Agreement” means the tax matters agreement to be entered into by and among the Parties in
connection with the implementation of the IPO. 
 “Termination Date” means the earlier of the following dates: (a) the
date that Denali no longer beneficially owns at least fifty percent (50%) of the combined voting power of the post-IPO outstanding common stock of SecureWorks as a result of a post-IPO offering of outstanding common stock of SecureWorks and
(b) the ninetieth (90th) day following the date that Denali no longer beneficially owns at least fifty percent (50%) of the combined voting power of the post-IPO outstanding common
stock of SecureWorks as a result of the consummation of any transaction or series of transactions other than a post-IPO offering of outstanding common stock of SecureWorks. 

“Third Party” means a Person other than a Party. 

“2013 Stock Incentive Plan” means the Denali Holding Inc. 2013 Stock Incentive Plan, which notwithstanding anything in this
Agreement to the contrary Denali shall have the right to amend or terminate at any time and for any reason, exclusive of any member of the SecureWorks Group. 

“2013 Stock Incentive Plan Award” has the meaning set forth in Section 6.02. 

“U.S. Dell Group Employees” means Dell Group Employees in the U.S. 

“U.S. SecureWorks Business Employees” has the meaning set forth in Section 3.01(a). 

“U.S. SecureWorks Group Employees” means U.S. SecureWorks Business Employees, U.S. SecureWorks Transferred Employees and, as
determined by the context and with respect to employment with the SecureWorks Group, U.S. Transition Employees. 
 “U.S. SecureWorks
Transferred Employees” has the meaning set forth in Section 3.01(b). 
 “U.S. Transition Employees” has the
meaning set forth in Section 3.03(d). 
 “Welfare Participation Termination Date” has the meaning set forth in
Section 4.02(a)(iii). 
 “Welfare Plan” means a Plan described in section 3(1) of ERISA, maintained in the U.S., or a
similar Plan maintained outside the U.S. 
 “Welfare Plan Covered Participants” has the meaning set forth in
Section 4.02(a)(i). 

  
 7 

 ARTICLE II 

GENERAL PRINCIPLES 

Section 2.01 No Changes to Benefits Provided by Certain Entities as a Result of the Separation. This Agreement addresses the
employee benefit plans, programs and policies of the Dell Group and the SecureWorks Group that might be impacted by the IPO. Any employee benefit plans, programs and policies of the Dell Group and the SecureWorks Group not specifically addressed in
this Agreement will not be impacted by the IPO. 
 Section 2.02 Service Credit for Eligibility and Vesting Purposes. Except as
otherwise provided in any other provision of this Agreement, to the extent required by Law, SecureWorks shall recognize the service of each SecureWorks Group Employee with any member of the Dell Group prior to the Effective Date for purposes of
eligibility and vesting under the SecureWorks Plans, to the same extent such service would be credited if it had been performed for a member of the SecureWorks Group. Except as otherwise provided in any other provision of this Agreement, to the
extent required by Law, Dell shall recognize the service of such SecureWorks Group Employee with any member of the Dell Group or the SecureWorks Group prior to the date on which such individual becomes a U.S. Transition Employee for purposes of
eligibility and vesting under the Dell Plans, to the same extent such service would be credited if it had been performed for a member of the Dell Group. For the avoidance of doubt, (a) nothing in this Section 2.02 is intended to or shall
create for or grant to any Third Party any rights or remedies whatsoever, as a third-party beneficiary or otherwise; (b) no Third Party is entitled to rely on this Section 2.02; and (c) no Party shall incur any liability or obligation
to any Third Party because of any reliance by such Third Party on this Section 2.02. 
 Section 2.03 Shared Services. The
Parties acknowledge that the Dell Group or the SecureWorks Group may provide administrative services for certain of the other Party’s benefit programs for a transitional period under the terms of the Shared Services Agreement. The Parties agree
to enter into a business associate agreement (if required by HIPAA or other applicable health information privacy Laws) in connection with such Shared Services Agreement. 

Section 2.04 Participant Elections and Beneficiary Designations. To the extent allowed by applicable Law and not otherwise
addressed by this Agreement, until the end of the first full plan year of an applicable SecureWorks Plan or, if earlier, the date that a U.S. SecureWorks Group Employee makes a permissible effective election otherwise, the SecureWorks Group shall
recognize and maintain all elections and designations (including, without limitation, deferral, investment and payment form elections, coverage options and levels, beneficiary designations and the rights of alternate payees under qualified domestic
relations orders) in effect under a similar Dell Plan or other arrangement sponsored by a member of the Dell Group at the time that such SecureWorks Plan is established and with respect to the SecureWorks Group Employees who become participants in
such SecureWorks Plan in connection with such establishment. 
 Section 2.05 No Duplication or Acceleration of Benefits.
Notwithstanding anything to the contrary in this Agreement or the Shared Services Agreement, no participant in the SecureWorks Plans or any other benefit plans or arrangements of a member of the SecureWorks Group shall receive benefits that
duplicate benefits provided to such individual by a 

  
 8 

 
corresponding benefit plan or arrangement of the Dell Group and no participant in the Dell Plans or any other benefit plans or arrangements of a member of the Dell Group shall receive benefits
that duplicate benefits provided to such individual by a corresponding benefit plan or arrangement of the SecureWorks Group. Furthermore, unless expressly provided for in this Agreement or the Shared Services Agreement or required by applicable Law,
no provision in this Agreement shall be construed to create any right to accelerate vesting or entitlements to any compensation or benefit plan on the part of any Employee of the Dell Group or the SecureWorks Group. 

Section 2.06 No Expansion of Participation. Unless otherwise expressly provided in this Agreement, as otherwise determined or
agreed to by the Parties, as required by applicable Law, or as explicitly set forth in a SecureWorks Plan, on the later of the Effective Date or the applicable Plan Commencement Date, a SecureWorks Group Employee shall be entitled to participate in
such SecureWorks Plan only to the extent that such Employee was entitled to participate in the corresponding Dell Plan as in effect on the date immediately prior to the Plan Commencement Date for such SecureWorks Plan, with it being the intent of
the Parties that this Agreement does not result in any expansion of the participation rights therein that such Employee had prior to the establishment of such SecureWorks Plan. 

Section 2.07 Payment of Costs. Except as otherwise provided in this Agreement, addressed by a Dell policy or agreed to by the
Parties in writing, to the extent that Denali or a member of the Dell Group incurs any cost that, pursuant to this Agreement, is the responsibility of SecureWorks or a member of the SecureWorks Group, SecureWorks shall reimburse such Party for such
costs, including, where applicable, a markup consistent with Dell policies and the requirements of applicable Law, within sixty (60) days after SecureWorks receives notice from such Party of said costs. 

  
 9 

 ARTICLE III 

EMPLOYEES 

Section 3.01 U.S. SecureWorks Group Employees. 

(a) As of the Effective Date, except with respect to those SecureWorks Group Employees listed in SCHEDULE A-1 (the “Schedule A-1
Employees”), the employment of all SecureWorks Group Employees who are currently employed with a member of the SecureWorks Group in the U.S. (including those SecureWorks Group Employees whose employment is subject to an expatriate
agreement) shall continue employment with the SecureWorks Group, with job duties substantially similar to the job duties of the position held by such SecureWorks Group Employees immediately prior to the Effective Date (the “U.S. SecureWorks
Business Employees”). Prior to the Effective Date, the employment of the Schedule A-1 Employees shall be transferred to the Dell Group and such Employees shall become U.S. Dell Group Employees. 

(b) Within a reasonable period of time prior to the Effective Date, the employment of those U.S. Dell Group Employees who are listed in
SCHEDULE A-2 (the “Schedule A-2 Employees”) by reason of being primarily and actively engaged in the SecureWorks Business, shall be transferred to SecureWorks or a member of the SecureWorks Group, with job duties substantially
similar to the job duties of the position held by such Employees immediately prior to the date of such transfer (such Employees so transferred, the “U.S. SecureWorks Transferred Employees”). 

Section 3.02 Scheduled Employees. Following the Signing Date and prior to the Effective Date, the Parties shall cooperate to
identify the Schedule A-1 Employees and Schedule A-2 Employees and address any actions necessary to timely effect the applicable transfers of employment. 

Section 3.03 U.S. Allocation of Liabilities. 

(a) U.S. SecureWorks Business Employees. Except as otherwise provided in this Agreement, the SecureWorks Group shall have sole
Liability and no member of the Dell Group has any Liability or obligations whatsoever with respect to Claims Incurred and Gross Compensation Costs before, on or after the Effective Date by or with respect to any U.S. SecureWorks Business Employee in
connection with any such individual’s employment or the participation of such individual in any Dell Plans or SecureWorks Plans. 
 (b)
U.S. SecureWorks Transferred Employees.  
 (i) Except as otherwise provided in this Agreement, the Dell Group shall have sole
Liability and no member of the SecureWorks Group has any Liability or obligations whatsoever with respect to Claims Incurred and Gross Compensation Costs before the Effective Date by or with respect to any U.S. SecureWorks Transferred Employee in
connection with any such individual’s employment or any participation of such individual in any Dell Plans. 
 (ii) Except as otherwise
provided in this Agreement, the SecureWorks Group shall have sole Liability and no member of the Dell Group has any Liability or obligations whatsoever with respect to Claims Incurred and Gross Compensation Costs on or after the Effective Date by or
with respect to any U.S. SecureWorks Transferred Employee in connection with any such individual’s employment or the participation of such individual in any Dell Plans or SecureWorks Plans. 

  
 10 

 (c) U.S. Dell Group Employees. Except as otherwise provided in this Agreement, the
Dell Group shall have sole Liability and no member of the SecureWorks Group has any Liability or obligations whatsoever with respect to Claims Incurred and Gross Compensation Costs before, on or after the Effective Date by or with respect to any
U.S. Dell Group Employee, including any such Employee who may provide services to the SecureWorks Group pursuant to the Shared Services Agreement, in connection with any such individual’s employment or participation of such individual in any in
any Dell Plans. On and after the date that the employment of any Schedule A-1 Employee is transferred to the Dell Group, the Dell Group shall have sole Liability and no member of the SecureWorks Group shall have any Liability or obligations
whatsoever with respect to Claims Incurred and Gross Compensation Costs on or after such date by or with respect to any such Employee, including if any such Employee thereafter provides services to the SecureWorks Group pursuant to the Shared
Services Agreement. 
 (d) U.S. Transition Employees. The Parties acknowledge that during the period following the Effective Date and
prior to the Termination Date, the employment of certain Employees may be transferred between the Parties (or members of their Groups, as applicable) as agreed to between the Parties (the “U.S. Transition Employees”). It is further
agreed that with respect to any such transferred Employee, to the extent permitted by Law and the terms of the applicable benefit plans and arrangements and except with respect to any equity plan, the Parties will reasonably cooperate to apply the
terms of this Agreement to such Employee and his or her employer at the time of such transfer as if such employment were being transferred to the SecureWorks Group in connection with the Effective Date, regardless of whether such transfer is to the
Dell Group or the SecureWorks Group, except that Liability or obligations with respect to Claims Incurred and Gross Compensation Costs shall be allocated based on the date of such transfer. 

Section 3.04 Non-U.S. SecureWorks Transferred Employees. 

(a) Employment. 

(i) As of the Effective Date, or as soon as practicable thereafter, SecureWorks shall employ, or cause a member of the SecureWorks Group to
employ, the non-U.S. Employees of the SecureWorks Business who accept offers of employment from the SecureWorks Group with job duties substantially similar to the job duties of the position held by such Employees immediately prior to the
Effective Date (the “Non-U.S. SecureWorks Transferred Employees”). The Parties agree to fully and timely cooperate to address any actions necessary to effect this employment and also to comply (and cause their applicable Group
members to comply) with all applicable provisions of the European Union Acquired Rights Directive or other country-specific legal standards or applicable laws. 

  
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 (ii) Except as otherwise provided in this Agreement and to the extent permitted by Law, the Dell
Group shall have sole Liability and no member of the SecureWorks Group has any Liability or obligations whatsoever with respect to Claims Incurred and Gross Compensation Costs before the Effective Date by or with respect to any Non-U.S. SecureWorks
Transferred Employees in connection with any such individual’s employment or any participation of such individual in any Dell Plans. 

(iii) Except as otherwise provided in this Agreement and to the extent permitted by Law, the SecureWorks Group shall have sole Liability and no
member of the Dell Group has any Liability or obligations whatsoever with respect to Claims Incurred and Gross Compensation Costs on or after the Effective Date by or with respect to any Non-U.S. SecureWorks Transferred Employees in connection with
any such individual’s employment or the participation of such individual in any Dell Plans or SecureWorks Plans. 
 (b)
Secondment. To the extent that there is any delay in transferring the employment of any Non-U.S. SecureWorks Transferred Employees, such Employees will be provided to the SecureWorks Group during such period on a secondment basis (such
period, the “Secondment Period”). During the Secondment Period, (i) Non-U.S. SecureWorks Transferred Employees shall remain employed with the Dell Group and (ii) except as otherwise agreed in writing by the Parties,
SecureWorks shall reimburse Dell for the Claims Incurred and Gross Compensation Costs of the Non-U.S. SecureWorks Transferred Employees consistent to the extent reasonably possible with the principles and procedures set forth in this Agreement for
comparable matters and in compliance with Dell policies and the requirements of applicable Law. 
 Section 3.05 Assigned
Employees. From time to time and as agreed to in writing by Dell and SecureWorks, certain SecureWorks Group Employees, including Non-U.S. SecureWorks Transferred Employees, may be employed by Dell in certain non-U.S. jurisdictions in which there
is not a SecureWorks legal entity (the “Assigned Employees”) for an agreed period (the “Assignment Period”). During the Assignment Period, except as otherwise agreed in writing by the Parties, SecureWorks shall
reimburse Dell for the Claims Incurred and Gross Compensation Costs of the Assigned Employees consistent to the extent reasonably possible with the principles and procedures set forth in this Agreement for comparable matters and in compliance with
Dell policies and the requirements of applicable Law. 
 Section 3.06 Services by Dell Employees. From time to time and pursuant
to terms agreed to in writing by Dell and SecureWorks, certain Dell Group Employees who are not Assigned Employees may carry out SecureWorks Business on behalf of SecureWorks in connection with a member of the Dell Group operating as a reseller of
SecureWorks Business services in certain jurisdictions in which there is not a SecureWorks legal entity. Such Dell Group Employees are not intended to become SecureWorks Group Employees. Except as otherwise agreed in writing by the Parties,
SecureWorks shall reimburse Dell for the Claims Incurred and Gross Compensation Costs of such Dell Group Employees consistent to the extent reasonably possible with the principles and procedures set forth in this Agreement for comparable matters and
in compliance with Dell policies and the requirements of applicable Law. 
 Section 3.07 At-Will Status. Nothing in this
Agreement shall create any obligation on the part of any member of the Dell Group or the SecureWorks Group to (i) continue the employment of any Employee following the Signing Date (except as required by applicable Law) or (ii) change the
employment status of any Employee from “at will,” to the extent such Employee is an “at will” employee under applicable Law. 

  
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 Section 3.08 Not a Severance of Employment/Separation from Service. The Parties
acknowledge and agree that the transfer or continuation of the employment of Employees with the Dell Group or the SecureWorks Group as contemplated by this Agreement (including, without limitation, Section 3.03(d)) shall not be deemed a
severance of employment or separation from service of any such Employee for purposes of this Agreement, any Plan, Code Section 409A or any other purpose. 

Section 3.09 Not a Change of Control/Change in Control. The Parties acknowledge and agree that neither the IPO, the Termination
Date, nor any transaction in connection with the IPO shall be deemed a “change of control,” “change in control,” or term of similar import for purposes of any Plan. 

Section 3.10 Employee Records. 

(a) Sharing of Information. Subject to any limitations imposed by applicable Law, the Shared Services Agreement, or any agreement to
which either Party or member of its Group is a party, each Party and the members of its Group shall provide to the other Party and the members of its Group and its or their respective agents and vendors all information reasonably necessary for each
Party to perform their respective duties under this Agreement in a form acceptable to the Party undertaking the function and free of material errors, inaccuracies and omissions. The Parties also hereby agree to enter into any business associate
arrangements that may be required for the sharing of any information pursuant to this Agreement to comply with the requirements of HIPAA or other applicable health information privacy Laws. 

(b) Access to Records. To the extent not inconsistent with any applicable Law or agreement to which either Party or member of its Group
is a party, reasonable access to Employee-related records before, on and after the Effective Date will be provided by each Party to the other Party and the members of its respective Group. The requesting Party shall be responsible for the cost
associated with the production and copies of such requested documents. 
 (c) Record Retention. The Parties agree to use their
reasonable best efforts to retain all records and data relating to Employees in their respective possession or control on the Effective Date in accordance with the policies of Dell as in effect on the Effective Date or such other policies as may be
adopted by Dell after the Effective Date (provided, in the case of SecureWorks, that Dell provides SecureWorks with any such policies to be subsequently adopted at least ten (10) Business Days prior to adoption and SecureWorks does not object
to such policies within ten (10) Business Days of receipt). No Party will destroy, or permit any member of its Group to destroy, any records and data relating to Employees which the other Party may have the right to obtain pursuant to this
Agreement prior to the end of the retention period set forth in such policies (or, if later, the expiration of the applicable statute of limitations) without first notifying the other Party of the proposed destruction and giving the other Party the
opportunity to take possession of such information prior to such destruction. 

  
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 (d) Confidentiality. All records and data relating to Employees shall, in each case, be
subject to applicable Dell policies (including confidentiality policies) regarding employee records and data and the confidentiality provisions of any applicable agreement and applicable Law. 

(e) Cooperation. Each Party agrees to cooperate with the other Party to the extent reasonably necessary to further the purposes of this
Agreement. Except as expressly provided in this Agreement or the Shared Services Agreement, no Party shall charge another Party a fee for such cooperation. 

Section 3.11 Employment Agreements and Restrictive Covenants. 

(a) Former Dell Group Employees. To the fullest extent permitted by the agreements described in this Section 3.11 and applicable
Law, at SecureWorks’ written request, Dell shall assign to the SecureWorks Group, or cause an applicable member of the Dell Group to assign to the SecureWorks Group, all agreements containing restrictive covenants (including confidentiality,
non-competition and non-solicitation provisions) that pertain primarily to the SecureWorks Business and are in effect on the date that the IPO is consummated between Dell or any member of the Dell Group and a former Dell Group Employee who
terminated employment with all members of the Dell Group before the date that the IPO is consummated; provided, that, if such assignment is not permitted by any such agreement, then at SecureWorks’ written request, Dell or a member of the Dell
Group shall take reasonable actions at SecureWorks’ expense to seek permission to assign such agreement to SecureWorks Group. 
 (b)
SecureWorks Group Employees. 
 (i) Dell and SecureWorks shall reasonably cooperate to ensure that, to the extent permitted by Law,
each Employee that is or will be a SecureWorks Group Employee on the date that the IPO is consummated shall execute an employment agreement in a form agreed to by Dell and SecureWorks (the “Employment Agreement”) and provide such
executed agreement to SecureWorks. 
 (ii) Dell and SecureWorks shall reasonably cooperate to ensure that, to the extent permitted by Law,
certain SecureWorks Group Employees on the date that the IPO is consummated, as determined by mutual agreement in writing between Dell and SecureWorks, shall each execute a restrictive covenant agreement in a form agreed to by Dell and SecureWorks
(the “Restrictive Covenant Agreement”) and provide such executed agreement to SecureWorks. 
 (iii) SecureWorks shall ensure
that, to the extent permitted by Law, each individual who becomes a SecureWorks Group Employee after the date that the IPO is consummated and prior to the Termination Date shall execute the Employment Agreement described in Section 3.11(b)(i)
and, to the extent required of similarly situated SecureWorks Group Employees, the Restrictive Covenant Agreement in Section 3.11(b)(ii). 

Section 3.12 Tax Withholding. The Parties hereby agree to follow the alternate procedure for U.S. employment tax withholding and
reporting as provided in Section 5 of Rev. Proc. 2004-53, I.R.B. 2004-35. Accordingly, the SecureWorks Group shall have full U.S. employment tax reporting responsibilities for the U.S. SecureWorks Group Employees on and

  
 14 

 
after the Effective Date and the Dell Group shall have no such responsibility for the U.S. SecureWorks Group Employees on and after the Effective Date; provided, however, that pursuant to the
Shared Services Agreement, Dell shall produce the U.S. employment tax reports, using SecureWorks’ employer identification number, for the time period provided therein. 

  
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 ARTICLE IV 

HEALTH AND WELFARE BENEFITS 

Section 4.01 Dell. As of the Effective Date, Dell, or a member of the Dell Group, shall retain the Dell Welfare Plans. Except as
otherwise provided in this Agreement, on and after the Effective Date, Dell shall be responsible for all Claims Incurred under the Dell Welfare Plans by Welfare Plan Covered Participants before the Effective Date, in accordance with Dell policies.

 Section 4.02 SecureWorks. 

(a) Participation in Dell Welfare Plans in the U.S. 

(i) As of the Effective Date, the U.S. SecureWorks Group Employees on the Effective Date and any U.S. SecureWorks Group Employees hired by the
SecureWorks Group after the Effective Date and prior to an applicable Plan Commencement Date (subject to Section 4.02(a)(iii)) shall be eligible to participate in the Dell Welfare Plans to same extent that such Employees would be eligible for
participation in such Plans if they were Employees of the Dell Group (such U.S. SecureWorks Group Employees, the “Welfare Plan Covered Participants”). 

(ii) On and after the Effective Date and for so long as the Welfare Plan Covered Participants participate in the Dell Welfare Plans (including
pursuant to Section 4.04), SecureWorks shall reimburse Dell for the costs incurred by Dell for the coverage of such Welfare Plan Covered Participants in accordance with this Section 4.02 and Dell policies in effect from time to time. Such
reimbursement shall be made within sixty (60) days after SecureWorks receives notice from Dell of said expenses. 
 (iii) The Welfare
Plan Covered Participants shall cease to be eligible to participate in the Dell Welfare Plans on the date (the “Welfare Participation Termination Date”) on which the earliest of the following events occurs: (A) the completion
of the Dell Plan Participation Period, (B) the Termination Date, (C) except as otherwise agreed in writing by the Parties, SecureWorks ceases to use Dell Integrated Global Human Resources Services in accordance with the Shared Services
Agreement or (D) with respect to a particular Dell Welfare Plan, the Plan Commencement Date of the applicable SecureWorks Welfare Plan. 

(b) Participation in SecureWorks Welfare Plans in the U.S. To the extent required by Law or as mutually agreed in writing between Dell
and SecureWorks, SecureWorks or another member of the SecureWorks Group shall establish new SecureWorks Welfare Plans in the U.S. for the benefit of the Welfare Plan Covered Participants, including Welfare Plans that provide group health coverage.

 Section 4.03 U.S. Employee Benefit Elections and Designations. Nothing in Section 2.04 will prohibit the SecureWorks
Group from soliciting or causing the solicitation of new election forms or beneficiary designations from Welfare Plan Covered Participants with respect to their participation in the SecureWorks Welfare Plans as of the time that any such Plan becomes
effective. 

  
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 Section 4.04 COBRA. 

(a) Dell shall be responsible for administering compliance with the health care continuation requirements of COBRA and the corresponding
provisions of the Dell Welfare Plans with respect to each Welfare Plan Covered Participant and his or her covered dependent(s) who incur a COBRA qualifying event or loss of coverage under the Dell Welfare Plans at any time before the Plan
Commencement Date of the applicable SecureWorks Welfare Plan. 
 (b) Effective as of the Plan Commencement Date of the applicable SecureWorks
Welfare Plan, SecureWorks or another member of the SecureWorks Group shall be responsible for administering compliance with the health care continuation requirements of COBRA and the corresponding provisions of the SecureWorks Welfare Plans with
respect to each Welfare Plan Covered Participant and his or her covered dependent(s) who incur a COBRA qualifying event or loss of coverage on or after the Plan Commencement Date. 

(c) If any Welfare Plan Covered Participant or his or her covered dependent experiences a COBRA qualifying event on or after the Welfare
Participation Termination Date and prior to the Plan Commencement Date of the applicable SecureWorks Welfare Plan, Dell shall be responsible for administering compliance with the health care continuation requirements of COBRA and the corresponding
provisions of the Dell Welfare Plans until the Plan Commencement Date of the applicable SecureWorks Welfare Plan. 
 Section 4.05
Deductibles and Other Cost-Sharing Provisions. SecureWorks shall cause the SecureWorks Welfare Plans to recognize all amounts applied to deductibles, co-payments and out-of-pocket maximums with respect to Welfare Plan Covered Participants
under the Dell Welfare Plans during the plan year in which the Plan Commencement Date of the applicable SecureWorks Welfare Plan occurs. 

Section 4.06 Flexible Spending Accounts. With respect to a Dell Welfare Plan that consists of medical and/or dependent care
flexible spending accounts, Dell shall be solely responsible for administering all Claims Incurred under such accounts before the Welfare Participation Termination Date (or such later date determined under Section 4.04(c)) with respect to those
Welfare Plan Covered Participants who immediately prior to the Welfare Participation Termination Date were participating in, or entitled to benefits under, such accounts. Except as required by Law or otherwise agreed to by Dell, no Welfare Plan
Covered Participants will be reimbursed from any Dell Welfare Plans that are medical and/or dependent care flexible spending accounts for Claims Incurred on or after the Welfare Participation Termination Date. 

Section 4.07 Non-U.S. Welfare Plans. 

(a) Participation in Non-U.S. Dell Welfare Plans. 

(i) As of the Effective Date, or as soon as practicable thereafter, and except as otherwise agreed by the Parties, the Non-U.S. SecureWorks
Transferred Employees on the Effective Date and any other Non-U.S. Employees hired by the SecureWorks Group after the Effective Date and prior to an applicable Plan Commencement Date (subject to Section 4.07(a)(iii)) shall be eligible to
participate in the non-U.S. Dell Welfare Plans to same extent that such Employees would be eligible for participation in such Plans if they were Employees of the 

  
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Dell Group in the same local jurisdiction (such SecureWorks Group Employees, the “Non-U.S. Welfare Plan Covered Participants”); provided, that, where such participation is not
permitted by applicable Law or is not commercially feasible as determined by Dell, in its sole discretion, such coverage may be provided pursuant to a separate plan or contract. 

(ii) On and after the Effective Date and for so long as the Non-U.S. Welfare Plan Covered Participants participate in the non-U.S. Dell Welfare
Plans, SecureWorks shall reimburse Dell for the costs incurred by Dell for the coverage of such Non-U.S. Welfare Plan Covered Participants in accordance with this Section 4.07 and Dell policies in effect from time to time. Such reimbursement
shall be made within sixty (60) days after SecureWorks receives notice from Dell of said expenses. 
 (iii) The Non-U.S. Welfare Plan
Covered Participants shall cease to be eligible to participate in the non-U.S. Dell Welfare Plans (the “Non-U.S. Welfare Participation Termination Date”) on which the earliest of the following events occurs: (A) the completion
of the Dell Plan Participation Period, (B) the Termination Date, (C) except as otherwise agreed in writing by the Parties, SecureWorks ceases to use Dell Integrated Global Human Resources Services in accordance with the Shared Services
Agreement or (D) with respect to a particular non-U.S. Dell Welfare Plan, the Plan Commencement Date of the applicable non-U.S. SecureWorks Welfare Plan. 

(b) Participation in Non-U.S. SecureWorks Welfare Plans. SecureWorks or another member of the SecureWorks Group shall establish new
SecureWorks Welfare Plans in non-U.S. jurisdictions for the benefit of the Non-U.S. Welfare Plan Covered Participants (i) to the extent required by Law, (ii) to the extent Dell would incur any Liabilities as a result of the SecureWorks
Group not establishing any such Plan that Dell has not otherwise agreed to incur pursuant to this Agreement or any other written agreement with SecureWorks, or (iii) as otherwise agreed between Dell and SecureWorks in writing. 

(c) Allocation of non-U.S. Plan Liability. The Parties agree to cooperate in determining the allocation of Liability between the
Dell Group and the SecureWorks Group for Welfare Plan benefits provided to Non-U.S. SecureWorks Transferred Employees before, on and after the Effective Date, consistent to the extent reasonably possible with the principles and procedures set forth
in this Agreement for comparable matters and in compliance with Dell policies and the requirements of applicable Law. 
 Section 4.08
Vacation, Holiday and Sick Leave. 
 (a) SecureWorks shall or shall cause a member of the SecureWorks Group to assume all of
the SecureWorks Group Employees’ unused vacation, holiday and sick days accrued while Employees of Dell or a member of the Dell Group as of the Effective Date, in accordance with the policy of the Dell Group applicable to such Employees
immediately before the Effective Date. 

  
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 (b) Dell shall or shall cause a member of the Dell Group to assume all of the Schedule A-1
Employees’ unused vacation, holiday and sick days accrued while Employees of SecureWorks or a member of the SecureWorks Group as of the Effective Date, in accordance with the policy of the SecureWorks Group applicable to such Employees
immediately before the Effective Date. 
 (c) For purposes of clarification and subject to Section 3.03(d), if an Employee terminates
employment with a member of the Dell Group or the SecureWorks Group after the Effective Date and is subsequently hired by a member of the other Party’s Group, such hiring Party shall not be required to assume any unused vacation, holiday or
sick days accrued by such Employee during such prior employment as a result of this Section 4.08. 
 Section 4.09 Insurance
Contracts. Except as otherwise provided herein, Dell and SecureWorks have agreed to cooperate and use their commercially reasonable efforts to replicate for the benefit of the SecureWorks Group any insurance contracts applicable to the Dell
Welfare Plans maintained in the United States and to maintain any pricing discounts or other preferential terms for both Dell and SecureWorks for a reasonable term. Neither Party shall have Liability for failure to obtain such insurance contracts,
pricing discounts, or other preferential terms for the other Party. Each Party shall be responsible for any additional premiums, charges, or administrative fees that such Party may incur pursuant to this Section 4.09. 

Section 4.10 Third Party Vendors. Except as otherwise provided herein, to the extent any Welfare Plan is administered by a
third-party vendor, Dell and SecureWorks will cooperate and use their commercially reasonable efforts to replicate any contract with such third-party vendor for the benefit of the SecureWorks Group and, to the extent applicable, to maintain any
pricing discounts or other preferential terms for both Dell and SecureWorks for a reasonable term. Neither Party shall have Liability for failure to obtain such pricing discounts or other preferential terms for the other Party. Each Party shall be
responsible for any additional premiums, charges, or administrative fees that such Party may incur pursuant to this Section 4.10. 

  
 19 

 ARTICLE V 

BENEFIT PLANS 

Section 5.01 Qualified Defined Contribution Plan. 

(a) Dell. As of the Effective Date, Dell, or a member of the Dell Group, shall retain, and remain the sponsor of, the Dell DC Plan. 

(b) SecureWorks. 
 (i)
Participation in the Dell DC Plan. 
 (A) As of the Effective Date, SecureWorks shall or shall cause any
applicable member of the SecureWorks Group to elect to become a participating employer in the Dell DC Plan and Dell shall consent to such participation, so that the U.S. SecureWorks Group Employees on the Effective Date and any U.S. SecureWorks
Group Employees hired by SecureWorks Group after the Effective Date (together, the “SecureWorks Group DC Plan Participants”) shall be eligible to participate in the Dell DC Plan to same extent that such Employees would be eligible
for participation in such Plan if they were Employees of the Dell Group. 
 (B) In accordance with
Section 5.01(b)(i)(A), on and after the Effective Date, the SecureWorks Group shall be solely and exclusively responsible for all contributions to the Dell DC Plan with respect to all SecureWorks Group DC Plan Participants, provided, however,
Dell shall be solely responsible for coordinating the administration of the contributions with trustee for the Dell DC Plan. 

(C) Effective as of the calendar month following the calendar month in which the Denali no longer beneficially owns at least
80% of the combined voting power of the post-IPO outstanding common stock of the SecureWorks, SecureWorks may elect upon ninety (90) days written notice to discontinue the participation of SecureWorks and any member of the SecureWorks Group in
the Dell DC Plan, and may then establish the SecureWorks DC Plan, provided that SecureWorks will obtain Dell’s written consent, which consent shall not be unreasonably withheld, prior to establishing the SecureWorks DC Plan if SecureWorks
continues to use Dell Integrated Global Human Resources Services in accordance with the Shared Services Agreement. 
 (D)
Notwithstanding Section 5.01(b)(i)(A) and Section 5.01(b)(i)(C), each member of the SecureWorks Group shall cease to be eligible to participate in the Dell DC Plan if (1) SecureWorks ceases to use Dell Integrated Global Human
Resources Services in accordance with the Shared Services Agreement, (2) subject to ninety (90) days’ advance written notice to SecureWorks, Dell determines that such participation will no longer be permitted, or (3) this
Agreement is terminated. 

  
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 (E) Notwithstanding Section 5.01(b)(i)(A) and subject to the consent of
Dell, which shall not be unreasonably withheld, and mutual agreement regarding support by Dell Integrated Global Human Resources Services, SecureWorks or any member of the SecureWorks Group may establish the SecureWorks DC Plan during the period in
which Denali beneficially owns at least 80% of the combined voting power of the post-IPO outstanding common stock of the SecureWorks; provided, that, such SecureWorks DC Plan shall not cause the Dell DC Plan to violate the qualified plan
nondiscrimination rules under Code Section 401(a) et al. 
 (ii) Participation in the SecureWorks DC Plan.  

(A) In accordance with Section 5.01(b)(i)(C) or Section 5.01(b)(i)(E), SecureWorks or any member of the SecureWorks
Group may establish a qualified defined contribution plan for the benefit of the SecureWorks Group DC Plan Participants which, on the Plan Commencement Date for such Plan and through the end of the calendar year that contains such date, will be
substantially similar to the Dell DC Plan (such plan, the “SecureWorks DC Plan”). 
 (B) To the extent not
otherwise required by Law, at the election of Dell, in its sole discretion, and subject to Dell’s determination that such transfer shall not have any adverse impact on the Dell DC Plan, Dell, or a member of the Dell Group, shall cause the
accounts, and the Liabilities and assets associated with such accounts, in the Dell DC Plan attributable to the SecureWorks Group DC Plan Participants (including any outstanding loan balances) to be transferred in cash or in-kind (as determined by
the transferor) in accordance with Code Section 414(l) and Treasury Regulation Section 1.414(l)-1 and section 208 of ERISA to the SecureWorks DC Plan; provided, that, Dell’s consent to any such transfer requested in writing by
SecureWorks or a member of the SecureWorks Group shall not be unreasonably withheld. If Dell determines to make such transfer, SecureWorks or the applicable member of the SecureWorks Group shall cause the SecureWorks DC Plan to accept such transfer
of accounts and the Liabilities and assets associated with such accounts. 
 (C) All contributions payable to the Dell DC
Plan with respect to employee deferrals, matching contributions and employer contributions for SecureWorks Group DC Plan Participants before the Plan Commencement Date for the SecureWorks DC Plan, determined in accordance with the terms and
provisions of the Dell DC Plan, ERISA and the Code, shall be paid by the Dell Group or the SecureWorks Group, as applicable, to the Dell DC Plan prior to the date of any asset transfer described in Section 5.01(b)(ii)(B). 

  
 21 

 (D) Effective as of the date of the transfer in Section 5.01(b)(ii)(B), the
SecureWorks Group shall be solely and exclusively responsible for all accounts and the Liabilities and assets associated with such accounts or in any way related to the SecureWorks DC Plan, whether accrued before, on or after such transfer date.

 (E) The SecureWorks Group shall be solely responsible for taking all necessary, reasonable, and appropriate actions
(including the submission of the SecureWorks DC Plan to the Internal Revenue Service for a determination of tax-qualified status to the extent deemed appropriate by the SecureWorks Group) to establish, maintain and administer the SecureWorks DC Plan
so that it is qualified under Code Section 401(a) and the related trust thereunder is exempt under Code Section 501(a). 

Section 5.02 Incentive Plans. 

(a) Dell. As of the Effective Date, Dell, or a member of the Dell Group, shall retain, and remain the sponsor of, the Dell Inc. Annual
Bonus Plan and the Dell Inc. Special Incentive Bonus Plan for Executives (together, the “Dell Incentive Plans”). 
 (b)
SecureWorks. 
 (i) An annual cash bonus plan for the benefit of eligible U.S. SecureWorks Group Employees which, except as otherwise
required by applicable law, will be effective for the SecureWorks’ 2016 fiscal year (such plan, the “SecureWorks Annual Cash Bonus Plan”) has been put into place by Dell. 

(ii) SecureWorks hereby assumes responsibility for the obligations and Liabilities of the SecureWorks Annual Cash Bonus Plan and the Dell Group
has no obligations or Liabilities with respect to the SecureWorks Annual Cash Bonus Plan. 
 Section 5.03 Nonqualified Deferred
Compensation Plan. The SecureWorks Group shall have sole Liability for any nonqualified deferred compensation plan established by a member of the SecureWorks Group on or after the Effective Date, and no member of the Dell Group shall have any
Liability with respect to such Plan. 
 Section 5.04 Non-U.S. Plans. 

(a) Non-U.S. Retirement and Incentive Plans. As of the Effective Date, and except as otherwise agreed by the Parties, the
Non-U.S. SecureWorks Transferred Employees on the Effective Date and any other Non-U.S. Employees hired by the SecureWorks Group after the Effective Date shall be eligible to participate in the retirement and incentive Dell Plans established for
similarly situated Dell Group Employees in the same local jurisdiction, to same extent that such Employees would be eligible for participation in such Plans if they were Employees of the Dell Group; provided, that, where such participation is not
permitted by applicable Law or is not commercially feasible as determined by Dell, in its sole discretion, such coverage may be provided pursuant to a separate plan or contract. As soon as practicable after the Effective Date, in cooperation with
Dell and in accordance with applicable Law, SecureWorks will determine whether any retirement and/or incentive Plans shall be established outside of the U.S. for the benefit of SecureWorks Group Employees.  

  
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 ARTICLE VI 

EQUITY PLANS 

Section 6.01 [Reserved]. 

Section 6.02 Denali Holding Inc. 2013 Stock Incentive Plan. Each outstanding award under the 2013 Stock Incentive Plan on the
Effective Date that is held by a SecureWorks Group Employee (the “2013 Stock Incentive Plan Award”), shall continue under the 2013 Stock Incentive Plan in accordance with the terms of such 2013 Stock Incentive Plan Award, except to
the extent agreed to in writing by Dell and such Employee. 
 Section 6.03 2012 Long Term Incentive Plan. Each outstanding cash
award under the 2012 Long Term Incentive Plan on the Effective Date that is held by a SecureWorks Group Employee shall continue under and pursuant to the terms of the 2012 Long Term Incentive Plan, except to the extent agreed to in writing by Dell
and such Employee. 
 Section 6.04 SecureWorks Stock Incentive Plan. Prior to the date that the IPO is consummated, SecureWorks,
or a member of the SecureWorks Group, shall adopt a new stock incentive plan (such plan, the “New SIP”). Denali, as SecureWorks’ sole stockholder, shall approve the New SIP prior to the date that the IPO is consummated and the
New SIP shall be effective on a date prior to the date that the IPO is consummated. From and after the effective date of the New SIP, the SecureWorks Group shall retain, pay, perform, fulfill and discharge all Liabilities arising out of or relating
to awards under the New SIP. 
 Section 6.05 Tax Reporting and Withholding. 

(a) Denali, Dell, or a member of the Dell Group, shall be responsible for all income, payroll, or other tax reporting and remitting applicable
tax withholdings to each applicable taxing authority, as related to the awards under the 2013 Stock Incentive Plan, regardless of whether the holder of such award is an Employee of the Dell Group or not. 

(b) On and after the Effective Date, SecureWorks, or a member of the SecureWorks Group, shall be responsible for all income, payroll, or other
tax reporting and remitting applicable tax withholdings to each applicable taxing authority, as related to the awards under the New SIP, regardless of whether the holder of such award is an Employee of the SecureWorks Group or not. 

(c) Notwithstanding the foregoing provisions of this Section 6.05, either Denali or Dell may act as an agent for SecureWorks or
SecureWorks may act as agent for Denali or Dell by remitting amounts withheld in the form of shares or in conjunction with an exercise transaction to an appropriate taxing authority. Denali, Dell and SecureWorks acknowledge and agree that the
Parties will cooperate with each other and with third-party providers to effectuate withholding and remittance of taxes, as well as required tax reporting, in a timely, efficient, and appropriate manner. 

  
 23 

 Section 6.06 Registration. Upon or as soon as reasonably practicable after the IPO
and subject to applicable Law, SecureWorks shall prepare and file with the SEC a registration statement on Form S-8 (or another appropriate form) registering under the Securities Act the offering of a number of shares of SecureWorks Common Stock at
a minimum equal to the number of shares subject to Awards under the New SIP. SecureWorks shall use commercially reasonable efforts to cause any such registration statement to be kept effective (and the current status of the prospectus or
prospectuses required thereby to be maintained) as long as any Awards under the New SIP remain outstanding. 

  
 24 

 ARTICLE VII 

INDEMNIFICATION 

Section 7.01 Denali Indemnity. Denali agrees to indemnify, defend and hold SecureWorks and the SecureWorks Subsidiaries, and their
respective successors, assigns, members, principals, officers, directors, employees and agents (each, a “SecureWorks Indemnified Person”), harmless from and against any and all Third Party Actions and any and all Liabilities arising
out of (a) any breach of any statutory or other duty owed to any Dell Plan or SecureWorks Plan by Denali or any delegate of Denali, provided such SecureWorks Indemnified Person does not participate knowingly in, or knowingly undertake to
conceal, any act or omission of any such Person acting as a fiduciary to any such Plan, knowing such act or omission to be a breach of fiduciary responsibility by such Person or (b) the gross negligence or wilful misconduct of Denali in the
performance of this Agreement. 
 Section 7.02 Dell Indemnity. Dell agrees to indemnify, defend and hold each SecureWorks
Indemnified Person harmless from and against any and all Third Party Actions and any and all Liabilities arising out of (a) any breach of any statutory or other duty owed to any Dell Plan or SecureWorks Plan by Dell, any other member of the
Dell Group, or any delegate of any of them, provided such SecureWorks Indemnified Person does not participate knowingly in, or knowingly undertake to conceal, any act or omission of any such Person acting as a fiduciary to any such Plan, knowing
such act or omission to be a breach of fiduciary responsibility by such Person or (b) the gross negligence or wilful misconduct of Dell in the performance of this Agreement. 

Section 7.03 SecureWorks Indemnity. SecureWorks agrees to indemnify, defend and hold Denali, Dell and the Dell Subsidiaries, and
their respective successors, assigns, members, principals, officers, directors, employees and agents (each, a “Denali/Dell Indemnified Person”), harmless from and against any and all Third Party Actions and any and all Liabilities
arising out of (a) any breach of any statutory or other duty owed to any Dell Plan or SecureWorks Plan by SecureWorks, any other member of the SecureWorks Group, or any delegate of any of them, provided such Denali/Dell Indemnified Person does
not participate knowingly in, or knowingly undertake to conceal, any act or omission of any such Person acting as a fiduciary to any such Plan, knowing such act or omission to be a breach of fiduciary responsibility by such Person or (b) the
gross negligence or wilful misconduct of SecureWorks in the performance of this Agreement. 

  
 25 

 ARTICLE VIII 

GENERAL PROVISIONS 

Section 8.01 Term. All rights and obligations arising hereunder shall survive until they are fully effectuated or performed
provided that, notwithstanding anything in this Agreement to the contrary, this Agreement shall remain in effect and its provisions shall survive for the full period of all applicable statutes of limitation (giving effect to any extension, waiver or
mitigation thereof). Notwithstanding the prior sentence, this Agreement shall terminate upon the latest of (i) the Termination Date, (ii) the achievement of the Plan Commencement Date for all SecureWorks Plans pursuant to this Agreement,
and (iii) the termination of the Dell Plan Participation Period. 
 Section 8.02 Affiliates. Dell and SecureWorks shall
each cause to be performed, and hereby guarantees the performance of, all actions, agreements and obligations set forth herein to be performed by any member of each Party’s Group (including predecessors and successors) or by any entity that
becomes a member of such Party’s Group on or after the Effective Date. 
 Section 8.03 Governmental Authority Reporting.
Except as otherwise provided in this Agreement, Dell and SecureWorks (or members of their respective Groups) shall cooperate, to the extent necessary, to comply with any Governmental Authority reporting requirement of either Party with respect to
the transactions contemplated by this Agreement. 
 Section 8.04 Complete Agreement; Representations. 

(a) This Agreement, together with any exhibits and schedules hereto, constitutes the entire agreement between the Parties with respect to the
subject matter hereof and shall supersede all previous negotiations, commitments and writings with respect to such subject matter. 
 (b)
Dell represents on behalf of itself and each other member of the Dell Group and SecureWorks represents on behalf of itself and each other member of the SecureWorks Group as follows: 

(i) each such Person has the requisite corporate or other power and authority and has taken all corporate or other action necessary in order to
execute, deliver and perform this Agreement and to consummate the transactions contemplated by this Agreement; and 
 (ii) this Agreement has
been duly executed and delivered by such Person (if such Person is a Party) and constitutes a valid and binding agreement of it enforceable in accordance with the terms hereof (assuming the due execution and delivery thereof by the other Party),
except as such enforceability may be limited by bankruptcy, fraudulent conveyance, insolvency, reorganization, moratorium and other Laws relating to creditors’ rights generally and by general equitable principles. 

Section 8.05 Governing Law. This Agreement will be governed by and construed in accordance with the laws of the State of Texas,
without giving effect to any choice or conflict of law provision or rule (whether of the State of Texas or any other jurisdiction) that would cause the application of the applicable laws of any jurisdiction other than the State of Texas. 

  
 26 

 Section 8.06 Notices. Whenever, by the terms of this Agreement, notice, demand or
other communication shall or may be given to either Party, the same shall be in writing and shall be addressed to the other Party at the addresses set forth below, or to such other address or addresses as shall from time to time be designated by
written notice by any Party to another in accordance with this Section 8.06. All notices shall be delivered as follows (with notice deemed given as indicated): (a) by personal delivery when delivered personally; (b) by Federal Express
or other established overnight courier upon written verification of receipt; (c) by facsimile transmission when receipt is confirmed; (d) by certified or registered mail, return receipt requested, upon verification of receipt; or
(e) by electronic delivery (for routine communications) when receipt is confirmed. 
 If to Dell: 

Dell Inc. 
 One Dell Way 

Round Rock, Texas 78682 
 Attn:
Senior Vice President and General Counsel 
 If to SecureWorks: 

SecureWorks, Inc.
 Attn: Legal

One Concourse Parkway, Suite 500

Atlanta, GA 30328

Section 8.07 Binding Effect; Assignment. This Agreement shall inure to the benefit of and be binding upon the Parties and their
respective successors and assigns. Neither Party may assign this Agreement or any rights or obligations hereunder, except for any assignment by such Party to a Subsidiary of such Party (which shall not relieve such Party of liability in the event of
a default by such Subsidiary), without the prior written consent of the other Party, and any such assignment without such consent shall be void. 

Section 8.08 No Third-Party Beneficiaries or Right to Rely. Except as set forth in this Agreement, (a) nothing in this
Agreement is intended to or shall create for or grant to any Third Party any rights or remedies whatsoever, as a third-party beneficiary or otherwise; (b) no Third Party is entitled to rely on any of the representations, warranties, covenants
or agreements contained herein; and (c) no Party shall incur any liability or obligation to any Third Party because of any reliance by such Third Party on any representation, warranty, covenant or agreement herein. 

Section 8.09 Severability. If any term or other provision of this Agreement is determined by a court, administrative agency or
arbitrator to be invalid, illegal or incapable of being enforced by any rule of law or public policy, all other conditions and provisions of this Agreement shall nevertheless remain in full force and effect. Upon such determination that any term or
other provision is invalid, illegal or incapable of being enforced, the Parties shall negotiate in good faith to modify this Agreement so as to effect the original intent of the Parties as closely as possible in an acceptable manner to the end that
the transactions contemplated hereby are fulfilled to the fullest extent possible. 

  
 27 

 Section 8.10 Failure or Indulgence Not Waiver; Remedies Cumulative. Any provision of
this Agreement or any breach thereof may only be waived if done specifically and in writing by the Party which is entitled to the benefits thereof. No failure or delay on the part of any Party in the exercise of any right hereunder shall impair such
right or be construed to be a waiver of, or acquiescence in, any breach of any representation, warranty or agreement herein, nor shall any single or partial exercise of any such right preclude other or further exercise thereof or of any other right.
All rights and remedies existing under this Agreement are cumulative to, and not exclusive of, any rights or remedies otherwise available. 

Section 8.11 Entire Agreement; Amendment. This Agreement constitutes the sole and entire understanding of the Parties with respect
to the matters contemplated hereby and supersedes and renders null and void all prior negotiations, representations, agreements and understandings (oral and written) between the Parties with respect to such matters. No change or amendment may be
made to this Agreement except by an instrument in writing signed on behalf of each of the Parties. 
 Section 8.12 Authority; No
Conflict, etc. 
 (a) Each of the Parties represents and warrants to the other that it (i) has the corporate power and authority and
the legal right to enter into this Agreement and perform its obligations hereunder, and (ii) has taken all necessary corporate action on its part required to authorize the execution and delivery of this Agreement and the performance of its
obligations hereunder. This Agreement has been duly executed and delivered on behalf of such Party, and constitutes a legal, valid, binding obligation of such Party and is enforceable against it in accordance with its terms subject to the effects of
bankruptcy, insolvency or other laws of general application affecting the enforcement of creditor rights and judicial principles affecting the availability of specific performance and general principles of equity whether enforceability is considered
a proceeding at law or equity. 
 (b) The execution, delivery and performance of this Agreement by each Party, and the consummation of the
transactions contemplated hereby, do not and will not conflict with, contravene, result in a violation or breach of or default under (with or without the giving of notice or the lapse of time or both), create in any other Person a right or claim of
termination or right to amend or modify, or result in the acceleration or cancellation of, or result in the creation of any lien (or any obligation to create any lien) upon any of the properties or assets of the Parties, under (i) any
applicable law applicable to any Party or any of their respective properties or assets, (ii) any provision of any of the organizational documents of any Party, or (iii) any material contract, agreement or instrument to which any Party is a
party, or by which any of their respective properties or assets, may be bound. 
 Section 8.13 Dispute Resolution. Any conflict
or disagreement arising out of the interpretation, implementation, or compliance with the provisions of this Agreement shall be finally settled pursuant to the dispute resolutions provisions of the Shared Services Agreement, which provisions are
incorporated herein by reference. 

  
 28 

 Section 8.14 Coordination with Shared Services Agreement and Tax Matters Agreement.
Except as explicitly set forth in the Shared Services Agreement or Tax Matters Agreement, this Agreement shall be the exclusive agreement among the Parties with respect to all employment, employee benefit and employee compensation matters, including
indemnification in respect of such matters, and shall take precedence over any and all agreements among the Parties with respect to employment, employee benefit and employee compensation matters. 

Section 8.15 Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed to be an original but all
of which shall constitute one and the same agreement. 
 Section 8.16 Certain Rules of Construction. 

(a) The terms “hereof,” “herein” and “herewith,” and words of similar import shall, unless otherwise stated, be
construed to refer to this Agreement as a whole (including all of the Schedules and Exhibits) and not to any particular provision of this Agreement; and Recital, Article, Section, Schedule and Exhibit references are to the Recitals, Articles,
Sections, Schedules and Exhibits of or to this Agreement, unless otherwise specified. 
 (b) The word “including” and words of
similar import when used in this Agreement shall mean “including without limitation” unless the context otherwise requires or unless otherwise specified. 

(c) The word “or” shall not be exclusive. 

(d) Words expressed in the singular number shall include the plural and vice versa; words expressed in the masculine shall include the feminine
and neuter gender and vice versa. 
 (e) References to “day” or “days” are to calendar days. 

(f) The headings contained in this Agreement are for reference purposes only and are not part of this Agreement. 

(g) No rule of construction against the draftsperson shall be applied in connection with the interpretation or enforcement of this Agreement.

 (h) A reference to a statute, listing rule, regulation, order or other applicable law includes a reference to the corresponding
regulations and instruments and includes a reference to each of them as amended, consolidated, recreated, replaced or rewritten. 
 (i) If a
word or phrase is defined, its other grammatical forms have a corresponding meaning. 
 (j) A reference to a Party to this Agreement or
another agreement or document includes the Party’s successors, permitted substitutes and permitted assigns. 

  
 29 

 IN WITNESS WHEREOF, the Parties have executed this Agreement as of the Execution Date set forth
above. 
  

			
	Denali Holding Inc.
		
	By:	 	/s/ Janet B. Wright
		 	Name: Janet B. Wright
		 	Title: Vice President and Assistant Secretary
	
	Dell Inc.
		
	By:	 	/s/ Janet B. Wright
		 	Name: Janet B. Wright
		 	Title: Vice President and Assistant Secretary
	
	SecureWorks Holding Corporation
		
	By:	 	/s/ George B. Hanna
		 	Name: George B. Hanna
		 	Title: Vice President, General Counsel

 Schedule A-1 

Schedule A-1 Employees 
 None. 

  
 Schedule A-1 

 Schedule A-2 

Schedule A-2 Employees 
 None. 

  
 Schedule A-2EX-10.7

 [***] Certain information in this document has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 
 Exhibit 10.7 

 
 

 
 Security Services Customer Master Services Agreement 

 

					
		 	Between	  	
	  
 SecureWorks, Inc.

One Concourse Parkway, Suite 500
 Atlanta, GA 30328
	 	  
 and
	  	  
 Dell USA L.P.

One Dell Way
 Round Rock,
TX 78682

 THIS SECURITY SERVICES CUSTOMER MASTER SERVICES AGREEMENT (“MSA”) is entered into by SecureWorks, Inc.
(“Spyglass”) and Dell USA L.P., on behalf of itself, Dell Inc., and Dell Inc.’s direct and indirect Subsidiaries (collectively, “Customer” or “Dell”), as of the Effective Date (as defined by
the latest date in the signature blocks below). “Subsidiary” means, with respect to any party (the “parent”), (a) any corporation, limited liability company, partnership, association or other entity the accounts of which
would be consolidated with those of the parent in the parent’s consolidated financial statements if such financial statements were prepared in accordance with GAAP, as well as (b) any other corporation, limited liability company,
partnership, association or other entity of which securities or other ownership interests representing more than fifty percent (50%) of the equity or more than fifty percent (50%) of the ordinary voting power or, in the case of a
partnership, more than fifty percent (50%) of the general partnership interests are, as of such date, owned, controlled or held by the parent or one or more subsidiaries of the parent. This MSA governs the relationship between Spyglass and
Customer with regard to the purchase and sale of the Services (as defined below). Spyglass and Customer hereby agree to the following terms and conditions: 

1. Services; Equipment and Order of Precedence. 

1.1 Services. During the term of this MSA and subject to the terms and conditions herein, Spyglass agrees to provide certain:
(i) managed security services (“MSS Services”), and/or (ii) security risk consulting services (“Consulting Services”) purchased by Customer in accordance with the terms of this Section 1.1. The MSS
Services being purchased shall be specified in one or more service order(s) (“Service Order(s)”) executed by the parties and the Consulting Services being purchased shall be specified in one or more statement(s) of work
(“SOW(s)”) executed by the parties. A detailed description of the MSS Services being purchased is provided in the service description and service level agreement (“SLA”) for such MSS Services attached to each
Service Order and incorporated therein by reference. All signed Services Orders and SOWs are subject to the terms and conditions of this MSA and will include the following: (i) the particular Services to be performed, including, if applicable,
any SLAs; (i) the term of the Services; (iii) the compensation and billing method for the Services; and (iv) any other applicable information agreed to by the parties. The MSS Services and Consulting Services are collectively referred
to hereafter as the “Services”. 
 1.2 Equipment. Except for equipment or hardware purchased by Customer pursuant to
a Service Order (“Customer Purchased Equipment”), Spyglass will provide the equipment or hardware as necessary for Customer to receive the MSS Services (“Equipment”). Each Service Order will specify whether such
equipment or hardware is Customer Purchased Equipment and/or Equipment. Upon the earlier of the termination or expiration of this MSA and/or the applicable Service Order, Customer will return all Equipment to Spyglass and/or shall erase, destroy and
cease use of all Software (as defined in Section 5 below) located on any Customer Purchased Equipment. If such Equipment is not returned by Customer, Customer will be responsible for the then-current replacement costs of such Equipment.

 1.3 Order of Precedence. In the event of a conflict between the terms of the MSA and a Service Order/SOW (including any exhibits
or attachments thereto), the terms of the Service Order/SOW shall govern but only as regards such Service Order/SOW. 
 1.4 Scope of
Services; Dell Customer Agreement. Customer may purchase Services for its internal use. In addition, Customer may purchase Services to be provided to third parties (“Dell Customers”), by or on behalf of Dell, in connection with
Dell’s provision of complex, bundled services (such Services, the “Customer Deliverables”). In certain instances Customer Deliverables may be delivered to Dell Customers by Spyglass as Dell’s subcontractor. Before any
Customer Deliverables are sold, delivered or provided to a Dell Customer, Dell and Dell Customer will execute and deliver a valid and 

 

 
  

 
binding written agreement (a “Dell Customer Agreement”) containing, at a minimum, terms and conditions substantially similar to those set forth on Exhibit A (the
“Standard Spyglass Terms”). In the event Dell Customer will not agree to the Standard Spyglass Terms, Dell and Spyglass will work together in good faith to arrive at commercially reasonable alternative terms and conditions
(“Alternative Spyglass Terms”) that are agreeable to Dell Customer and that will be included in the Dell Customer Agreement; provided, however, that in the event Dell and Spyglass cannot reach agreement on Alternative
Spyglass Terms, if Dell nonetheless sells, delivers or provides Customer Deliverables to Dell Customer pursuant to terms agreed on by and between Dell and Dell Customer (such terms, the “Non-Standard Terms”), the difference between
the Standard Spyglass Terms and the Non-Standard Terms will constitute “Missing Terms” for purposes of this MSA. 
 The parties agree that
there will be no cross warranties, liabilities or obligations established with or for any Dell Customer, and each party shall be solely accountable for any warranties, liabilities or obligations it establishes, incurs or undertakes with any Dell
Customer. Except as is otherwise set forth in the Standard Spyglass Terms or any agreed upon Alternative Spyglass Terms, Dell, without the express written approval of Spyglass, will not make any representations, warranties or statements regarding
the Services or as to quality, merchantability, compatibility, fitness, non-infringement or other matter, other than those contained in the sales and marketing literature and promotional materials that may be provided to Dell by Spyglass.
Notwithstanding anything herein to the contrary, Spyglass reserves the right to refuse to provide Services to any Dell Customer if Spyglass determines in its reasonable discretion that such Dell Client is inappropriate or unacceptable. Spyglass will
provide prompt notice to Dell of such refusal. 
 If and to the extent that the MSS Services require Spyglass to be present at the Dell Customer’s
and/or Dell’s premises, Spyglass shall communicate the same and Dell shall reimburse Spyglass for all reasonable, actual out-of-pocket expenses, including but not limited to shipping, travel expense, hotel and meals, incurred in connection with
the implementation, performance or delivery of the MSS Services. 
 2. Service Fees; Taxes; Invoicing and Payment. 

2.1 Fees. MSS Services will be sold and/or licensed, as applicable, at a [***]% discount off the list price. For each Service Order,
the MSS Services will commence (the “MSS Service Commencement Date”) on the first day in which Spyglass: (a) has established communication with the Equipment (as defined in Section 5); and (b) has verified
availability of Customer Data (as defined in Section 6.1) on the Spyglass customer online portal (details and login details of which shall be provided by Spyglass to the Customer) (“Portal”). Spyglass may invoice Customer for
such MSS Services provided on or after the MSS Service Commencement Date. Standard-sku Consulting Services will be sold at a [***]% discount off the list price. Pricing for non-standard and customized Consulting Services will be determined by the
parties on a case by case basis. 
 If Customer orders Server/Network Infrastructure Monitoring or Security Information and Event Management MSS Services
pursuant to a Service Order as detailed in the relevant Service Order, Spyglass may invoice Customer for such MSS Services applicable to all devices in the tier of MSS Services being purchased (as outlined in the applicable Service Order) on or
after the MSS Service Commencement Date of the MSS Services applicable to the initial device(s). If there are devices remaining to be integrated after the MSS Service Commencement Date of the initial device(s), Customer shall be responsible for
initiating the integration of such devices via the Portal. 
 2.2 Consulting Service Fees. Spyglass’ billing milestones for the
Consulting Services are set forth on each SOW. 
 2.3 Change Control. “Change” means any change to the Services that
(i) would modify or alter the delivery of the Services or the composition of the Services, (ii) would alter the cost to Customer for the Services, or (iii) is agreed by Customer and Spyglass in writing to be a Change. From time to
time during the term of the Services, Customer or Spyglass may propose Changes to the Services. Any Change to the applicable Service Order/SOW shall be: (i) approved by both Spyglass and Customer, (ii) executed by an authorized
representative of Customer and Spyglass, and (iii) memorialized in a change order (“Change Order”) or other written amendment that specifically identifies the portion of the Service Order/SOW that is the subject of the
modification or amendment, and the changed or new provision. 
 2.4 Work on Customer Premises. If and to the extent that the
implementation, performance or delivery of the Services require Spyglass to be present at the Customer’s premises, then, upon receiving travel approval from Customer and subject to Spyglass’ adherence to the Spyglass travel reimbursement
policy, or other travel reimbursement guidelines set forth in the applicable Service Order/SOW, Customer shall reimburse Spyglass for all reasonable and actual out-of-pocket travel expenses, including, but not limited to, hotel, airfare and meals,
incurred in connection with the implementation, performance or delivery of the Services. 
  

[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been
requested with respect to the omitted portions. 

  
 Page 2 of 16 

 

 
  

 2.5 Taxes. Customer shall be responsible for the payment of all taxes and fees
assessed or imposed on the Services provided or the amounts charged under this MSA in any country or territory in which the Customer receives the benefit of the Services, including any sales, use, excise, value-added, or comparable taxes, but
excluding taxes: (i) for which the Customer has provided a valid resale or exemption certificate, or (ii) imposed on Spyglass’ income or arising from the employment relationship between Spyglass and its employees. Should any payments
become subject to withholding tax, the Customer will deduct these taxes from the amount owed and pay the taxes to the appropriate tax authority in accordance with applicable tax laws. Customer will promptly provide Spyglass with receipts or
documents evidencing these tax payments. Spyglass shall not be liable for any withholding tax, penalty or interest due as a result of Customer’s failure to withhold any applicable tax. 

2.6 Invoices and Payment. Spyglass will invoice Customer in accordance with the billing terms set forth and detailed on the applicable
Service Order or SOW. Unless otherwise specified on the applicable Service Order or SOW, (i) all charges, fees, payments and amounts hereunder will be in United States dollars, and (ii) all undisputed amounts due hereunder are payable
within thirty (30) days from the date of the invoice, which shall be submitted to Customer electronically, (the “Invoice Due Date”). 

2.7 Disputes and Nonpayment. Customer shall have the right to reasonably, and in good faith, dispute any invoice or any portion of any
invoice claimed by Spyglass as due and payable provided that, prior to the Invoice Due Date, Customer (i) timely pays any undisputed portion of the amount, due and payable, and (ii) provides Spyglass with written notice specifying the
disputed amount and the basis for the dispute in reasonable detail. Except for amounts that are disputed in good faith by Customer in accordance with this Section 2.7, Spyglass reserves the right to charge Customer a late fee of one and a half
percent (1.5%) per month or the maximum rate permitted by law, whichever is less, for invoices not paid on or before the Invoice Due Date. In addition, Spyglass, without waiving any other rights or remedies to which it may be entitled, shall
have the right, upon prior written notice to Customer, to suspend the Services until such payment is received. 
 2.8
Subsidiaries. In the event that a Customer Subsidiary with a location outside of the United States is purchasing Services under this MSA (“Customer International Subsidiary”), (i) such Customer International Subsidiary
shall enter into a Service Order and/or SOW directly with the Spyglass local affiliate (“Spyglass Local Affiliate”) for such Services, and (ii) Customer shall execute a local country addendum specifying any local country
required terms. 
 2.9 Third-Party Product Purchases. If Customer is purchasing, or subsequently purchases, any third-party products
or services (“Third-Party Purchases”) through Spyglass as specified on a Service Order or SOW, then, as applicable, Customer will comply with any third-party flow down terms and conditions, including but not limited to, any
third-party end-user license agreement attached to the Service Order or SOW relating to such Third-Party Purchases. 
 3. Term of MSA; Service Order(s)
and SOW(s). 
 3.1 Term of MSA. The term of this MSA shall commence on the Effective Date and shall continue until all Service
Orders and SOWs hereunder have expired or been terminated, or until this MSA is terminated pursuant to the provisions hereof. 
 3.2 Term
of Service Orders/ SOW(s). The term for the applicable Services will be specified on each Service Order and/or SOW. 
 4. Termination. 

4.1 Termination for Breach. Either party may terminate this MSA or any active Service Order and/or SOW in the event that the other
party materially defaults in performing any obligation under this MSA (including any Service Order/ SOW) and such default continues un-remedied for a period of thirty (30) days following written notice of default. If this MSA or any active
Service Order and/or SOW is terminated by Customer prior to the Service term expiration date, for any 
  

[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been
requested with respect to the omitted portions. 

  
 Page 3 of 16 

 

 
  

 
reason other than Spyglass’ breach, Customer agrees to pay to Spyglass: (i) for the Consulting Services, all unpaid Consulting Service fees as set forth on the applicable SOW for the
Consulting Services performed through the effective termination date; or (ii) for MSS Services, all unpaid MSS Service fees as set forth on the applicable Service Order for the MSS Services performed through the effective termination date,
plus, liquidated damages equal to the MSS Service fees that will become due during the remaining term of the applicable Service Order(s). If Customer terminates this MSA or any active Service Order and/or SOW as a result of Spyglass’ breach,
then to the extent that Customer has prepaid any Service fees, Spyglass shall refund to Customer any prepaid Service fees on a pro-rata basis to the extent such Service fees are attributable to the period after such termination date. 

4.2 Termination for Insolvency. This MSA will terminate, effective upon delivery of written notice by either party to the other party
upon the following: (a) the institution of insolvency, receivership or bankruptcy proceedings or any other proceedings for the settlement of debts of the other party; (b) the making of an assignment for the benefit of creditors by the
other party; or (c) the dissolution of the other party. 
 4.3 Effects of Termination. Termination or expiration of a Service
Order or SOW shall not be construed, by implication or otherwise, to constitute termination of this MSA or any other active Service Order and/or SOW, however, in the event that this MSA is terminated, any active Service Order(s) or SOW(s) shall also
terminate. 
 5. MSS Services Software; Restrictions. 

Spyglass will provide Customer or Dell Customer, as applicable, with: (i) user IDs, tokens, passwords, (ii) access and use of the software
(in object code format only), (iii) digital signatures, and (iv) access and use of the Spyglass customer portal (the “Portal”), as necessary for Customer or Dell Customer, as applicable, to receive the MSS Services (the
“Software”) and the applicable written directions and/or policies relating to the MSS Services, which may be in paper or electronic format (the “Documentation” and collectively, with the MSS Services, Equipment and
the Software, the “Products”) or a combination thereof. Spyglass grants to Customer or Dell Customer, as applicable, a limited, nontransferable, royalty-free and nonexclusive license to access and use, during the term of the MSS
Services only, the Products delivered to Customer or Dell Customer, as applicable, subject to the restrictions set forth below.  
 Customer or Dell
Customer, as applicable (i) will use the Products for its internal security purposes, and (ii) will not, for itself or any third party: (a) sell, rent, license, assign, distribute, or transfer any of the Products; (b) decipher,
decompile, disassemble, reconstruct, translate, reverse engineer, or discover any source code of the Software; (c) copy any Software or Documentation, except that Customer may make a reasonable number of copies of the Documentation for its
internal use (provided Customer reproduces on such copies all proprietary notices of Spyglass or its suppliers); or (d) remove from any Software, Documentation or Equipment any language or designation indicating the confidential nature thereof
or the proprietary rights of Spyglass or its suppliers. In addition, Customer and Dell Customer, if applicable, will not, and will not permit unaffiliated third parties to, (I) use the Products on a time-sharing, outsourcing, service bureau,
hosting, application service provider or managed service provider basis; (II) alter any aspect of any Software or Equipment; or (III) except as permitted under Section 14.1, assign, transfer, distribute, or otherwise provide access to any of
the Products to any unaffiliated third party or otherwise use any Product with or for the benefit of any unaffiliated third party. 
 This Section 5
shall survive any expiration or termination of this MSA. 
 6. Proprietary Rights. 

6.1 Customer’s Proprietary Rights. Customer represents and warrants that it has the necessary rights, power and authority to
transmit Customer Data (as defined below) to Spyglass under this MSA. As between Customer and Spyglass, Customer will own all right, title and interest in and to (i) any data provided by Customer or Dell Customer to Spyglass and/or data
accessed or used by Spyglass or transmitted by Customer or Dell Customer to Spyglass or Spyglass Equipment in connection with Spyglass’ provision of the Services, including, but not limited to, Customer’s or Dell Customer’s data
included in any written or printed summaries, analyses or reports generated in connection with the Services (collectively, the “Customer Data”), (ii) all intellectual property, including patents, copyrights, trademarks, trade
secrets and other proprietary information (“IP”) of Customer that may be made available to Spyglass in the course of providing Services under this MSA, and (iii) all confidential or proprietary information of Customer,
including, but not limited to, Customer Data, Customer Reports (as defined in Section 6.3), and other Customer files, documentation and related materials, in each case under this clause (iii), obtained by Spyglass in connection with this MSA.

  
 [***] Certain information in this document has been omitted and filed separately
with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

  
 Page 4 of 16 

 

 
  

 During the term of the Services, Customer or Dell Customer, as applicable, grants to Spyglass a limited,
non-exclusive license to use the Customer Data solely for the purposes contemplated by this MSA and for Spyglass to perform the Services hereunder. This MSA does not transfer or convey to Spyglass or any third party any right, title or interest in
or to the Customer Data or any associated IP rights, but only a limited right of use as granted in and revocable in accordance with this MSA. 

6.2 Spyglass’ Proprietary Rights. As between Customer and Spyglass or Dell Customer and Spyglass, Spyglass will own all right,
title and interest in and to the Products and Services. This MSA does not transfer or convey to Customer or Dell Customer or any other third party, any right, title or interest in or to the Products and Services or any associated IP rights, but only
a limited right of use as granted in and revocable in accordance with this MSA. Spyglass will retain ownership of all copies of the Documentation. Spyglass agrees to transfer to Customer, all right, title and interest in and to any Customer
Purchased Equipment, excluding any right, title or interest in and to the Software and any other Spyglass IP loaded onto such Customer Purchased Equipment. In addition, Customer agrees that Spyglass is the owner of all right, title and interest in
all IP in any work, including, but not limited to, all inventions, methods, processes, and computer programs including any source code or object code, (and any enhancements and modifications made thereto) contained within the Services and/or
Products (collectively, the “Works”), developed by Spyglass in connection with the performance of the Services hereunder and of general applicability across Spyglass’ customer base, and Customer hereby assigns to Spyglass all
right, title and interest in and to any copyrights that Customer may have in and to such Work; provided, however, that such Work shall not include Customer’s Confidential Information (as defined in Section 8), Customer Data, Customer
Reports (as defined in Section 6.3) or other information belonging, referencing, identifying or pertaining to Customer. Without limiting the foregoing, Spyglass will own all right, title and interest in all IP in any advisory data, threat data,
vulnerability data, analyses, summaries, bulletins and information made available to Customer in Spyglass’ provision of its Counter Threat Intelligence Services (the “TI Reports”). During the term of the Services, Spyglass grants to
Customer or Dell Customer, as applicable, a limited, non-exclusive license to use such Works and TI Reports solely for Customer or Dell Customer, as applicable, to receive the Services and for Customer’s or Dell Customer’s, as applicable,
internal security purposes only. Customer acknowledges that any license to the Spyglass Products, Services, Works and TI Reports expires upon the expiration or termination of any individual Service Order/SOW and/or this MSA. 

6.3 Customer Reports. Customer shall own all right, title and interest in and to any written summaries, reports, analyses, and findings
or other information or documentation prepared uniquely and exclusively for Customer in connection with the Services and as specified in a Service Order/SOW (the “Customer Reports”). The provision by Customer of any Customer Report
or any information therein to any unaffiliated third party shall not entitle such unaffiliated third party to rely on the Customer Report or the contents thereof in any manner or for any purpose whatsoever, and Spyglass specifically disclaims all
liability for any damages whatsoever (whether foreseen or unforeseen, direct, indirect, consequential, incidental, special, exemplary or punitive) to such unaffiliated third party arising from or related to reliance by such unaffiliated third party
on any Customer Report or any contents thereof. 
 This Section 6 shall survive any expiration or termination of this MSA. 

7. Customer Cooperation. Customer acknowledges that Spyglass’ performance and delivery of the Services are contingent upon: (A) Customer
providing safe and hazard-free access to its personnel, facilities, equipment, hardware, network and information, and (B) Customer’s timely decision-making, providing the requested information and granting of approvals or permissions, as
(A) and (B) are deemed reasonably necessary and reasonably requested for Spyglass to perform, deliver and/or implement the Services. Customer will promptly obtain and provide to Spyglass any required licenses, approvals or consents
necessary for Spyglass’ performance of the Services. Spyglass will be excused from its failure to perform its obligations under this MSA to the extent such failure is caused solely by Customer’s delay in performing or failure to perform
its responsibilities under this MSA and/or the applicable Service Order/SOW. 
 8. Confidentiality. Any confidential information (as defined in the
NDA, “Confidential Information”) disclosed by either Spyglass or Customer related to this MSA will be governed by the terms and conditions of the Mutual Non-disclosure Agreement, dated as of June 23, 2015, by and between Dell
Inc. and Spyglass (“NDA”). Although the NDA is referred to in 
  

[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been
requested with respect to the omitted portions. 

  
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 this MSA, the NDA continues to be a separate and independent agreement applicable to all Confidential
Information exchanged between Customer and Spyglass. This MSA may only supplement or modify the NDA terms with respect to information exchanged in connection with this MSA and then only as to the term, definition and designation of Confidential
Information exchanged under this MSA. 
 During the term of this MSA and the Services, Spyglass shall employ and maintain reasonable and appropriate
safeguards designed to: (a) reasonably protect all Customer Data in Spyglass’ possession from unauthorized use, alteration, access or disclosure; (b) detect and prevent against a Security Breach (as defined below); and (c) ensure
that Spyglass’ employees and agents are appropriately trained to maintain the confidentiality and security of Customer Data in Spyglass’ possession. 

Spyglass agrees to promptly notify Customer upon becoming aware of a confirmed use or disclosure of Customer Data or Customer Confidential Information in
violation of this MSA (a “Security Breach”). 
 Spyglass will on an annual basis, have an audit conducted by a reputable and experienced
accounting firm in accordance with the Statement on Standards for Attestation Engagements (“SSAE”) No.16, Reporting on Controls at a Service Organization, developed by the American Institute of Certified Public Accountants
(“AICPA”), (the “Security Audit”) and have such accounting firm issue a Service Organization Control (“SOC”) 1 Type II Report (or substantially similar report in the event the SOC 1 Type II Report
is no longer the industry standard) which will cover, at a minimum, the security policies, procedures and controls required by this MSA (the “Audit Report”). Upon Customer’s request, Spyglass will provide Customer a copy of
Spyglass’ then current Audit Report. Customer acknowledges that the SSAE16, the SIG Lite and/or any other information provided by Spyglass pertaining to Spyglass’ security controls, policies, procedures, etc. are considered Confidential
Information of Spyglass and shall be treated by Customer in accordance with the terms and conditions of this MSA, including, but not limited to, this Section 8. 

This Section 8 shall survive for three (3) years following any termination or expiration of this MSA; provided that with respect to any Confidential
Information remaining in the receiving party’s possession following any termination or expiration of this MSA, the obligations under this Section 8 shall survive for as long as such Confidential Information remains in such party’s
possession. 
 9. Warranties; Limitation of Liability and Consulting Services Disclaimer. 

9.1 Warranties. SECUREWORKS WARRANTS THAT: (I) ITS PERSONNEL ARE ADEQUATELY TRAINED AND COMPETENT TO PERFORM THE SERVICES, AND
(II) THE SERVICES SHALL BE PERFORMED IN A PROFESSIONAL MANNER IN ACCORDANCE WITH THE APPLICABLE SERVICE ORDER/SOW AND THIS MSA. EXCEPT AS EXPRESSLY STATED IN THIS SECTION 9.1, SECUREWORKS (INCLUDING ITS SUBCONTRACTORS AND AGENTS, AND SECUREWORKS
LOCAL AFFILIATES) AND EACH OF THEIR RESPECTIVE EMPLOYEES, DIRECTORS AND OFFICERS (COLLECTIVELY, THE “SECUREWORKS PARTY(IES)”) MAKES NO EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO ANY OF THE PRODUCTS, SERVICES OR CUSTOMER REPORTS,
INCLUDING BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, SUITABILITY OR NON-INFRINGEMENT, OR ANY WARRANTY RELATING TO THIRD-PARTY PURCHASES. 

9.2 Limitation of Liability. 

9.2.1 EXCEPT FOR AN UNAUTHORIZED DISCLOSURE OF CONFIDENTIAL INFORMATION (FOR AVOIDANCE OF DOUBT, A THIRD-PARTY HACK SHALL NOT BE
CONSIDERED AN UNAUTHORIZED DISCLOSURE OF CONFIDENTIAL INFORMATION BY A PARTY FOR PURPOSES OF THIS SECTION) OR EITHER PARTY’S INDEMNIFICATION OBLIGATIONS UNDER SECTION 10, NEITHER THE SECUREWORKS PARTIES NOR CUSTOMER WILL BE LIABLE FOR ANY
INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS MSA. 
 9.2.2.
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN SECTION 9.2.1, NEITHER PARTY SHALL HAVE ANY LIABILITY FOR THE FOLLOWING: (A) LOSS OF REVENUE, INCOME, PROFIT, OR SAVINGS, (B) LOST OR CORRUPTED DATA OR SOFTWARE, LOSS OF USE OF SYSTEM(S) OR
NETWORK, OR THE RECOVERY OF SUCH, (C) LOSS OF BUSINESS OPPORTUNITY, OR (D) BUSINESS INTERRUPTION OR DOWNTIME. 
  

[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been
requested with respect to the omitted portions. 

  
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 9.2.3 EXCEPT FOR AN UNAUTHORIZED DISCLOSURE OF CONFIDENTIAL INFORMATION (FOR AVOIDANCE
OF DOUBT, A THIRD-PARTY HACK SHALL NOT BE CONSIDERED AN UNAUTHORIZED DISCLOSURE OF CONFIDENTIAL INFORMATION BY A PARTY FOR PURPOSES OF THIS SECTION), EITHER PARTY’S INDEMNIFICATION OBLIGATIONS UNDER SECTION 10, OR CUSTOMER’S BREACH OF ITS
PAYMENT OBLIGATIONS, NEITHER PARTY’S AGGREGATE LIABILITY (WHETHER IN CONTRACT, TORT OR OTHERWISE) FOR ALL CLAIMS OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS MSA SHALL EXCEED: (A) FOR THE MSS SERVICES: THE AMOUNTS PAID BY
CUSTOMER FOR THE SPECIFIC MSS SERVICE(S) GIVING RISE TO SUCH CLAIM DURING THE PRIOR TWELVE (12) MONTH PERIOD; AND (B) FOR THE CONSULTING SERVICES: THE AMOUNT OF THE SOW THAT IS THE SOURCE OF SUCH LIABILITY. 

9.2.4 The foregoing limitations, exclusions and disclaimers shall apply, regardless of whether the claim for such damages is based in
contract, warranty, strict liability, negligence, and tort or otherwise. Insofar as applicable law prohibits any limitation herein, the parties agree that such limitation will be automatically modified, but only to the extent so as to make the
limitation permitted to the fullest extent possible under such law. The parties agree that the limitations on liabilities set forth herein are agreed allocations of risk constituting in part the consideration for Spyglass’ sale of Services
and/or Products to Customer, and such limitations will apply notwithstanding the failure of essential purpose of any limited remedy and even if a party has been advised of the possibility of such liabilities. 

9.2.5 Certain Consulting Services follow a defined sampling methodology, rather than being driven by a specific end result or
deliverable. This sampling methodology aims to reduce cost while at the same time minimizing any detrimental impact on the accuracy and reliability of the results. Due to the inherent risks and limitations associated with this methodology, Spyglass
cannot guarantee (i) the outcome of its testing, assessment, forensics, or remediation methods, or (ii) that all weaknesses, noncompliance issues or vulnerabilities will be discovered (clauses (i) and (ii) together, the
“Risks and Limitations”) Customer acknowledges and accepts these Risks and Limitations. Depending upon the type of Consulting Services being purchased pursuant to an SOW, Appendix A may apply. 

This Section 9 shall survive any expiration or termination of this MSA. 

10. Indemnification. “Indemnified Parties” shall mean, in the case of Spyglass, Spyglass, its agents and subcontractors, and each
their respective directors, officers, employees, contractors and agents and in the case of Customer, Customer, and its directors, officers, employees, contractors and agents. 

10.1 Spyglass Indemnity. Spyglass shall defend, indemnify and hold harmless the Customer Indemnified Parties from any damages, costs
and liabilities, expenses (including reasonable and actual attorney’s fees) (“Damages”) actually incurred or finally adjudicated as to any third-party claim or action alleging that the Products, Services or any Customer Reports
prepared or produced by Spyglass and delivered pursuant to this MSA infringe or misappropriate any third party’s patent, copyright, trade secret, or other intellectual property rights enforceable in the country(ies) in which the Products,
Services or any Customer Reports are performed or prepared for Customer by Spyglass (“Indemnified Claims”). If an Indemnified Claim under this Section 10.1 occurs, or if Spyglass determines that an Indemnified Claim is likely
to occur, Spyglass shall, at its option: (A) obtain a right for Customer to continue using such Products, Services or Customer Reports; (B) modify such Products, Services or Customer Reports to make them non-infringing; or (C) replace
such Products, Services or Customer Reports with a non-infringing equivalent. If (A), (B) or (C) above are not reasonably available, either party may, at its option, terminate this MSA and/or the relevant Service Order and/or SOW and
Spyglass will refund any pre-paid fees on a pro-rata basis for the allegedly infringing Products, Services or Customer Reports that have not been performed or provided. Notwithstanding the foregoing, Spyglass shall have no obligation under this
Section 10.1 for any claim resulting or arising from: (A) modifications made to the Products, Services or Customer Reports that were not performed or provided by or on behalf of Spyglass; or (B) the combination, operation or use by
Customer or anyone acting on Customer’s behalf, of the Products, Services or Customer Reports in connection with a third-party product or service (the combination of which causes the infringement). 

10.2 Customer Indemnity. Customer shall defend, indemnify and hold harmless the Spyglass Indemnified Parties from any Damages actually
incurred or finally adjudicated as to any third-party claim or action (i) alleging that the Customer 
  

[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been
requested with respect to the omitted portions. 

  
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Data infringes a copyright or misappropriates any trade secrets enforceable in the country(ies) where the Customer Data is accessed, provided to or received by Spyglass or was improperly provided
to Spyglass in violation of Customer’s privacy policies or applicable laws (or regulations promulgated thereunder); or (ii) to the extent such Damages result from any Missing Terms. 

10.3 Mutual General Indemnity. Each party agrees to indemnify and hold harmless the other party from any third-party claim or action
(i) for personal bodily injuries, including death, or tangible property damage resulting from the indemnifying party’s gross negligence or willful misconduct, and (ii) relating to the indemnifying party’s violation or alleged
violation of applicable export laws, regulations and orders. 
 10.4 Indemnification Procedures. The Indemnified Party will
(i) promptly notify the indemnifying party in writing of any claim, suit or proceeding for which indemnity is claimed, provided that failure to so notify will not remove the indemnifying party’s obligation except to the extent it is
prejudiced thereby, and (ii) allow the indemnifying party to solely control the defense of any claim, suit or proceeding and all negotiations for settlement. In no event may either party enter into any third-party agreement which would in any
manner whatsoever affect the rights of the other party or bind the other party in any manner to such third party, without the prior written consent of the other party. 

This Section 10 states each party’s exclusive remedies for any third-party claim or action, and nothing in this MSA or elsewhere will obligate
either party to provide any greater indemnity to the other. 
 This Section 10 shall survive any expiration or termination of this MSA. 

11. Export. Each party agrees to comply with all laws and regulations applicable to such party in the course of performance of its obligations under
this MSA. Customer acknowledges that the Products and/or Services provided under this MSA, which may include technology, authentication and encryption, are subject to the customs and export control laws and regulations of the United States
(“U.S.”); may be rendered or performed either in the U.S., in countries outside the U.S., or outside of the borders of the country in which Customer or its systems are located; and may also be subject to the customs and export laws
and regulations of the country in which the Products and/or Services are rendered or received. Each party agrees to abide by those laws and regulations applicable to such party in the course of performance of its obligations under this MSA. Customer
also may be subject to import or re-export restrictions in the event Customer transfers the Products and/or Services from the country of delivery and Customer is responsible for complying with applicable restrictions. Spyglass’ acceptance
of any order for Products is contingent upon the issuance of any applicable export license required by the U.S. Government or any other applicable national government. Spyglass will not be liable for delays or failure to deliver Products resulting
from Customer’s failure to obtain such license or to provide such certification. 
 This Section 11 shall survive any expiration or termination of
this MSA. 
 12. OFAC Warranty. Each party warrants to the best of its knowledge that neither it nor such party’s agents are on any list
maintained by the United States Treasury Department’s Office of Foreign Assets Control of persons, entities, or prohibited or restricted jurisdictions. Each party agrees that it will promptly notify the other party in writing if the notifying
party becomes aware of any changes to this warranty or if to the notifying party’s knowledge any change is threatened. In such event, the notified party shall have the ability to terminate this MSA without affording the notifying party an
opportunity to cure. 
 This Section 12 shall survive any expiration or termination of this MSA. 

13. Government Entity. Customer represents and warrants that it is not a national, provincial, Federal, state, county or municipal government or any
governmental agency, department, subdivision, instrumentality, body, corporation or other arm or extension of any of the foregoing and, in executing and delivering this MSA and receiving the Products and Services hereunder, is not acting under the
authority or color of authority of any of the foregoing. 
 This Section 13 shall survive any expiration or termination of this MSA. 

14. Important Additional Terms. 
 14.1
Independent Contractor Relationship; Assignment; Subcontracting. The parties are independent contractors. Neither party will have any rights, power or authority to act or create an obligation, express or implied, on behalf of another 

 
 [***] Certain information in this document has been omitted and filed separately with
the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

  
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party except as specified in this MSA. Neither party will use the other party’s name (except internal use only), trademark, logos, or trade name without the prior written consent of the
other party. Spyglass has the right to assign, subcontract or delegate in whole or in part this MSA, or any rights, duties, obligations or liabilities under this MSA, by operation of law or otherwise, provided that Spyglass shall remain responsible
for the performance of Services under this MSA. Otherwise, neither party may assign this MSA without the permission of the other party which such permission shall not be unreasonably withheld or delayed. 

14.2 Entire Agreement; Amendments; Severability; Section Headings. This MSA and the Service Orders and/or SOW(s) are the entire
agreement between Spyglass and Customer with respect to its subject matter and supersede all prior oral and written understandings, agreements, communications, and terms and conditions attached to or contained within a purchase order issued by
Customer in connection with the Services, including, but not limited to, any security or privacy agreements executed by the parties. No amendment to or modification of this MSA, in whole or in part, will be valid or binding unless it is in writing
and executed by authorized representatives of both parties; provided, however, that the SLA(s) may be amended from time to time by Spyglass, as reasonably necessary, in its reasonable discretion as long as such amendments (a) will have no
material adverse impact on the Services, Service Levels or Service credits currently being provided to Customer by Spyglass; and (b) are being effected with respect to all similarly situated Spyglass customers. If any provision of this MSA is
void or unenforceable, the remainder of this MSA will remain in full force and effect. Section headings are for reference only and shall not affect the meaning or interpretation of this MSA. 

14.3 Force Majeure. Neither party shall be liable to the other party for any failure to perform any of its obligations under this MSA
during any period in which such performance is delayed by circumstances beyond its reasonable control including, but not limited to, fire, flood, war, embargo, strike, riot or the intervention of any governmental authority (a “Force
Majeure”). In such event, however, the delayed party must promptly provide the other party with written notice of the Force Majeure. The delayed party’s time for performance will be excused for the duration of the Force Majeure, but if
the Force Majeure event lasts longer than thirty (30) days, or fifteen (15) business days as to a Force Majeure delaying Customer’s performance of its payment obligations, the other party may immediately terminate the applicable
Service Order and/or SOW by giving written notice to the delayed party. 
 14.4 Notices. Notices under this MSA must be in writing
and sent by postage prepaid first-class mail or receipted courier service to the other party at the address below or to such other address (incl. facsimile or electronic) as specified in writing and will be effective upon receipt. 

 

					
	If to Spyglass:	  	If to Customer: (if different from above)
			
	SecureWorks, Inc.	  		  	 Dell USA L.P.

	Attn: Legal	  		  	 Attn: VP, General Procurement, cc: General Counsel

	One Concourse Parkway, Suite 500	  		  	 One Dell Way

	Atlanta, GA 30328	  		  	 Round Rock, TX 78682

 This Section 14.4 shall apply for formal contract notices only and shall not limit the parties’ ability to
communicate via electronic mail or other methods as agreed to by the parties for routine communications. 
 14.5 Governing Law, Forum and
Language. THE PARTIES AGREE THAT THIS MSA, ANY SALES HEREUNDER, OR ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, AND EQUITABLE CLAIMS)
BETWEEN CUSTOMER AND SECUREWORKS ARISING FROM OR RELATING TO THIS MSA, THE SERVICES, ITS INTERPRETATION, OR THE BREACH, TERMINATION OR VALIDITY THEREOF, THE RELATIONSHIPS WHICH RESULT FROM THIS MSA OR ANY RELATED PURCHASE SHALL BE GOVERNED BY THE
LAWS OF THE STATE OF TEXAS, WITHOUT REGARD TO CONFLICTS OF LAW. 
 The parties agree that any and all claims, causes of action or disputes (regardless of
theory) arising out of or relating to the MSA and/or the Services shall be brought exclusively in the courts located in Travis County, Texas. Customer and Spyglass agree to submit to the personal jurisdiction of the courts located within Travis
County, Texas, and agree to waive any and all objections to the exercise of jurisdiction over the parties by such courts and to venue in such courts. 

This MSA will be interpreted and construed in accordance with the English language. 

 
 [***] Certain information in this document has been omitted and filed separately with
the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

  
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 14.6 Dispute Resolution. The parties will attempt to resolve any claim, or dispute or
controversy (whether in contract, tort or otherwise) arising out of or relating to this MSA or any related purchase hereunder (a “Dispute”) through face-to-face negotiation with persons fully authorized to resolve the Dispute or
through mediation utilizing a mutually agreeable mediator, rather than through litigation. The existence or results of any negotiation or mediation will be treated as confidential. Notwithstanding the foregoing, either party will have the right to
seek from a court of competent jurisdiction a temporary restraining order, preliminary injunction or other equitable relief to preserve the status quo, prevent irreparable harm, avoid the expiration of any applicable limitations period, or preserve
a superior position with respect to other creditors, although the merits of the underlying Dispute will be resolved in accordance with this paragraph. In the event the parties are unable to resolve the Dispute within thirty (30) days of notice
of the Dispute to the other party, the parties shall be free to pursue all remedies available at law or equity. 
 14.7 Counterparts.
This MSA may be executed in counterparts, each of which shall be deemed an original, but all such counterparts shall together constitute one and the same instrument. 

By their signature below, Spyglass and Customer indicate their agreement to the terms and conditions set forth in this MSA. 

 

					
	SecureWorks, Inc.	 		 	Dell USA LP
			
	  
 Signature:
	 		 	  
 Signature:

			
	 /s/ Michael R. Cote

Name: Michael R. Cote
	 		 	 /s/ Kevin M. Brown

Name: Kevin M. Brown

			
	  
 Position: General Manager
	 		 	  
 Position: Chief Supply Officer

			
	  
 Date: July 7, 2015
	 		 	  
 Date: 6/29/2015

  
 [***] Certain information in this document has been
omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

  
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 APPENDIX A 

Applicable to Security Services: Should an SOW include security scanning, testing, assessment, forensics, or remediation Services
(“Security Services”), Customer understands that Spyglass may use various methods and software tools to probe network resources for security-related information and to detect actual or potential security flaws and vulnerabilities.
Customer authorizes Spyglass to perform such Security Services (and all such tasks and tests reasonably contemplated by or reasonably necessary to perform the Security Services) on network resources with the internet protocol addresses (“IP
Addresses”) identified by Customer. Customer represents that, if Customer does not own such network resources, it will have obtained consent and authorization from the applicable third party to permit Spyglass to provide the Security
Services on such third party’s network resources. Spyglass shall perform Security Services during a timeframe mutually agreed upon with Customer. The Security Services, such as penetration testing or vulnerability assessments, may also entail
buffer overflows, fat pings, operating system specific exploits, and attacks specific to custom coded applications but will exclude intentional and deliberate DOS (“Denial of Service”) attacks. Furthermore, Customer acknowledges
that the Security Services described herein could possibly result in service interruptions or degradation regarding the Customer’s systems and accepts those risks and consequences. Upon execution of an SOW for such Security Services, Customer
consents and authorizes Spyglass to provide any or all of the Security Services specified in the applicable SOW with respect to the Customer’s systems. Customer further acknowledges that it is the Customer’s responsibility to restore
network computer systems to a secure configuration after the completion of Spyglass’ testing. 
 Applicable to Compliance Consulting
Services: Should an SOW include compliance testing or assessment or other similar compliance advisory Services (“Compliance Services”), Customer understands that, although Spyglass’ Compliance Services may discuss or
relate to legal issues, (i) Spyglass does not provide legal advice or services, (ii) none of such Compliance Services shall be deemed, construed as or constitute legal advice, and (iii) Customer is ultimately responsible for retaining
its own legal counsel to provide legal advice. Furthermore, the Customer Reports provided by Spyglass in connection with any Compliance Services shall not be deemed to be legal opinions and may not and should not be relied upon as proof, evidence or
any guarantee or assurance as to Customer’s legal or regulatory compliance. 
 Applicable to Payment Card Industry Compliance Consulting
Services: Should an SOW include payment card industry (“PCI”) compliance auditing, testing or assessment or other similar PCI compliance advisory Consulting Services (“PCI Compliance Services”),
Customer understands that Spyglass’ PCI Compliance Services do not constitute any guarantee or assurance that security of Customer’s systems, networks and assets cannot be breached or are not at risk. PCI Compliance Services are an
assessment, as of a particular date, of whether Customer’s systems, networks, assets, and any compensating controls meet the applicable PCI standards. Mere compliance with PCI standards may not be sufficient to eliminate all risks of a
security breach of Customer’s systems, networks and assets. Furthermore, Spyglass is not responsible for updating its reports and assessments, or enquiring as to the occurrence or absence of such, in light of changes to
Customer’s systems, networks and assets after the date that Spyglass issues its final Customer Report pursuant to an SOW, absent a Change Order or a separately signed SOW expressly requiring the same. 

 
 [***] Certain information in this document has been omitted and filed separately with
the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

  
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 EXHIBIT A 

SECURITY SERVICES TERMS AND CONDITIONS 
  

	1.	SUBLICENSE; SUBLICENSE RESTRICTIONS 

 Dell Customer will return to Spyglass any equipment
or hardware provided by Dell or Spyglass (“Equipment”), except for Equipment purchased by Dell Customer, upon the expiration or termination of the Term. If such Equipment is not returned by Dell Customer, Dell Customer will be responsible
for the then-current replacement costs of such Equipment. Dell will provide to Dell Customer access and use of the software, in object code format only, necessary to receive the Services (the “Software”) and the applicable written
directions and/or policies relating to the Services, which may be in paper or electronic format (the “Documentation” and collectively, with the Equipment and the Software, the “Products”), or a combination thereof, as required by
the Dell Customer to receive the Services. Dell grants Dell Customer a limited, nontransferable and nonexclusive license to access and use, during the Term, the Services and the Software, together with Documentation delivered to Dell Customer,
subject to the following restrictions: (i) Dell Customer will use the Software, Services and/or the Documentation for Dell Customer’s internal security purposes only, and (ii) Dell Customer will not, for itself, any affiliate of Dell
Customer or any third party (a) sell, rent, license, assign, distribute, or transfer any of the Software, Services, Equipment (as defined below) or any Documentation; (b) decipher, decompile, disassemble, reconstruct, translate, reverse
engineer, or discover any source code of underlying ideas, algorithms, file formats, programming, or interoperability interfaces of any of the Products; (c) copy or virtualize any Products, except that Dell Customer may make a reasonable number
of copies of the Documentation for backup purposes (provided Dell Customer reproduces on such copies all proprietary notices of Spyglass or its suppliers); or (d) remove from any Product any language or designation indicating the confidential
nature thereof or the proprietary rights of Spyglass or its suppliers. Without limiting the foregoing, if and to the extent that Dell Customer is provided with, or otherwise purchases Equipment, (a) Dell Customer shall not, and shall have no
authority or right to, virtualize the Equipment and/or the Software loaded on such Equipment; and (b) violation of the foregoing shall be deemed to be a material breach hereunder and shall invalidate all SLAs for Services being provided by
and/or through such Equipment and/or Software. In addition, Dell Customer will not and will not permit third parties to, (I) use any Product to operate in or as a time-sharing, outsourcing, service bureau, hosting, application service provider
or managed service provider environment; (II) alter or duplicate any aspect of any Product, except as expressly permitted under this Agreement; or (III) assign, transfer, distribute, or otherwise provide access to any of the Products to any third
party or otherwise use any Product with or for the benefit of any third party. This limited license shall automatically terminate upon the expiration or termination for any reason of this Dell Customer Agreement. 

 

	2.	DELL CUSTOMER RESPONSIBILITIES 

 2.1 Dell Customer will provide Spyglass with the
cooperation, access and detailed information reasonably necessary for Spyglass to implement and deliver the Services, including (i) test time on Dell Customer’s computer systems and networks sufficient for Spyglass to provide the Services
and (ii) one employee 
  
 [***] Certain information in this document has been
omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

  
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who has substantial computer system and network and project management experience reasonably satisfactory to Spyglass to act as project manager and as a liaison between Dell Customer and
Spyglass. Spyglass will be excused from its failure to perform its obligation under this Agreement to the extent such failure is caused by Dell Customer’s delay or failure to perform its responsibilities under this Agreement. 

2.2 If and to the extent that Spyglass is providing managed or co-managed MSS Services hereunder, the obligations of Spyglass to comply with
the Service Level Agreements applicable to the MSS Services are dependent on Spyglass’ ability to connect directly to the Dell Customer devices on the Dell Customer’s network through an authenticated server in Spyglass’ secure
operations center. If and to the extent that Spyglass is required to connect to Dell Customer devices via Dell Customer’s VPN or other indirect or nonstandard means, then to the extent that Spyglass is required to make adds, moves, or changes
to or otherwise access such devices in connection with any incident response or help desk request, Spyglass (i) can make no guarantees or give any assurances of compliance with the Service Level Agreements with respect thereto and
(ii) shall have no responsibility or liability for any failure to perform or delay in performing its obligations or meeting its Service Level Agreements hereunder. 

2.3 In providing the Vulnerability Assessment service (if purchased by Dell Customer), Spyglass will take all reasonable precautions to
minimize negative impact Dell Customer’s computer systems and network; however, Dell Customer acknowledges that performance of such service may temporarily degrade operation of Dell Customer’s computer systems and network. Dell Customer
hereby releases Spyglass from any and all losses, damages, expenses, or actions, which Dell Customer may incur in connection with the Vulnerability Assessment service. 
  

	3.	INTELLECTUAL PROPERTY RIGHTS 

 3.1 Dell Customer represents and warrants that it has the
necessary rights, power and authority to transmit Dell Customer Data (as defined below) to Spyglass under this Agreement. As between Dell Customer and Spyglass, Dell Customer will own all right, title and interest in and to any data provided by Dell
Customer to Spyglass and/or Dell Customer data accessed and used by or transmitted by Dell Customer to Spyglass or Spyglass Equipment in connection with Spyglass’ provision of the MSS Services, including but not limited to Dell Customer Data
included in any written or printed summaries, analyses or reports generated in connection with the Services (“Dell Customer Data”). During the Term, Dell Customer grants to Spyglass a limited, non-exclusive license to use the Dell Customer
Data solely for all reasonable and necessary purposes contemplated by this Agreement and for Spyglass to perform the Services as contemplated hereunder. This Agreement does not transfer or convey to Spyglass or any third party any right, title or
interest in or to the Dell Customer Data or any associated intellectual property rights, but only a limited right of use revocable in accordance with this Agreement. 

3.2 As between Dell Customer and Spyglass, Spyglass will own all right, title and interest in and to the Software, MSS Services, Products and
Documentation. This Agreement does not transfer or convey to Dell Customer or any third party any right, title or interest in or to the Software, MSS Services, Products or 
  

[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been
requested with respect to the omitted portions. 

  
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Documentation or any associated intellectual property rights, but only a limited right of use revocable in accordance with this Agreement. Spyglass will retain ownership of all copies of the
Documentation. In addition, Dell Customer agrees that Spyglass is the owner of all right, title and interest in all IP as well as all ideas, inventions, methods, processes, computer programs (including any source code, object code, enhancements and
modifications), together with all files (including input and output materials), all documentation related to the foregoing, all media upon which any of the foregoing are located (including tapes, disks and other storage media) and other
documentation or example of any of the foregoing, in each case, developed by Spyglass in connection with the performance of any Services provided by Spyglass before or after the date set forth above and Dell Customer hereby assigns to Spyglass all
right, title and interest in such copyrights and other proprietary rights; provided however, that such related material shall not include information or data belonging or pertaining to Dell Customer, as described in Section 3.1. 

3.3 Upon termination of this Agreement, each party will, at the request of the other party and to the extent practicable, return, or upon the
other party’s request, destroy, all copies of the other party’s intellectual property in such party’s possession, custody or control. For Equipment purchased by Dell Customer pursuant to the Service Order, Dell Customer shall erase,
destroy and cease use of all Software located on such Equipment upon the expiration or termination of the Term. 
  

	4.	THIRD-PARTY BENEFICIARY 

 Spyglass shall be an intended third party beneficiary under
this Agreement. Dell Customer will not use Spyglass’ name (except internal use only), trademark, logos, or trade name without Spyglass’ prior written consent. 
  

	5.	WARRANTY; LIABILITY 

 5.1 Limited Warranty. DELL WARRANTS THAT DURING THE TERM OF THIS
AGREEMENT, THE SERVICE SHALL SUBSTANTIALLY CONFORM TO THE SERVICE LEVEL AGREEMENT CONFIGURATION AS IT MAY BE AMENDED FROM TIME TO TIME BY DELL IN ITS SOLE DISCRETION. DELL CUSTOMER’S SOLE REMEDY FOR VIOLATION FOR SUCH SLAS SHALL BE THE SERVICE
CREDITS, IF ANY SET FORTH THEREIN. DELL MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO PRODUCTS, BUT WILL PASS THROUGH WARRANTIES FROM THE APPLICABLE THIRD PARTY VENDOR, IF ANY. EXCEPT FOR THE FOREGOING LIMITED WARRANTY, ALL REPRESENTATIONS
AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF TITLE, NONINFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE OR MECHANTABILITY, ARE HEREBY EXCLUDED. EXCEPT AS EXPRESSLY SET FORTH IN THE FIRST SENTENCE OF THIS SECTION
5.1, DELL DOES NOT WARRANT THAT USE OR OPERATION OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SOFTWARE OR EQUIPMENT WILL BE CORRECTED. 

5.2 Remedies; Limitation of Liability. DELL CUSTOMER’S SOLE REMEDY FOR BREACH OF THE FOREGOING LIMITED WARRANTY SHALL BE, AT DELL’S
OPTION, EITHER: (I) REFUND OF THE PURCHASE PRICE OF THE PURCHASED EQUIPMENT (ONLY UPON RETURN OF THE EQUIPMENT) AND REFUND OF THE PRORATED FEES FOR THE SERVICE PAID TO DELL; OR (II) REPAIR OR REPLACEMENT OF THE NON-CONFORMING EQUIPMENT 

 
 [***] Certain information in this document has been omitted and filed separately with
the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

  
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AND/OR RE-PERFORMANCE OF THE NON-CONFORMING SERVICE. EXCEPT FOR AN UNAUTHORIZED DISCLOSURE OF CONFIDENTIAL INFORMATION (FOR AVOIDANCE OF DOUBT, A THIRD-PARTY HACK SHALL NOT BE CONSIDERED AN
UNAUTHORIZED DISCLOSURE OF CONFIDENTIAL INFORMATION BY A PARTY FOR PURPOSES OF THIS SECTION), IN NO EVENT SHALL DELL CUSTOMER OR DELL, OR DELL’S LICENSORS OR SUPPLIERS, BE LIABLE FOR DAMAGES IN EXCESS OF THE FEES PAID FOR EQUIPMENT AND SERVICES
IN THE TWELVE (12) MONTHS PERIOD IMMEDIATELY PRECEDING THE DATE OF THE EVENT WHICH GAVE RISE TO THE CLAIM. 
 5.3 Damages Exclusion.
EXCEPT FOR AN UNAUTHORIZED DISCLOSURE OF CONFIDENTIAL INFORMATION (FOR AVOIDANCE OF DOUBT, A THIRD-PARTY HACK SHALL NOT BE CONSIDERED AN UNAUTHORIZED DISCLOSURE OF CONFIDENTIAL INFORMATION BY A PARTY FOR PURPOSES OF THIS SECTION), IN NO EVENT WILL
DELL CUSTOMER OR DELL, OR DELL’S LICENSORS OR SUPPLIERS, BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE SUBJECT MATTER OF THIS AGREEMENT, IRRESPECTIVE OF WHETHER DELL HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. NEITHER PARTY, NOR DELL’S LICENSORS OR SUPPLIERS, SHALL HAVE ANY LIABILITY FOR THE FOLLOWING: (A) LOSS OF REVENUE, INCOME, PROFIT, OR SAVINGS, (B) LOST OR CORRUPTED DATA OR SOFTWARE, LOSS OF USE OF
SYSTEM(S) OR NETWORK, OR THE RECOVERY OF SUCH, (C) LOSS OF BUSINESS OPPORTUNITY, OR (D) BUSINESS INTERRUPTION OR DOWNTIME. THESE LIMITATIONS, IN THE AGGREGATE, APPLY TO ALL CAUSES OF ACTION, INCLUDING WITHOUT LIMITATION, BREACH OF
CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATIONS, AND OTHER TORTS. THE FEES HEREIN REFLECT, AND ARE SET IN RELIANCE UPON, THE LIMITATIONS OF DAMAGES SET FORTH IN THIS AGREEMENT. 

 

	6.	CONFIDENTIALITY 

 Dell and Dell Customer shall protect the Products (collectively “Confidential
Information”) with at least the same degree of care it uses to protect its own confidential information, but not less than a reasonable degree of care. Dell and Dell Customer shall not use, disclose, provide, or permit any person to obtain any
such Confidential Information in any form, except for employees, agents, or independent contractors whose access is required to carry out the purposes of this Agreement and who have agreed to be subject to the same restrictions as set forth herein.
Violations of any provision of this Section shall be the basis for the immediate termination of this Agreement. Each party’s obligation as to the confidentiality of the Products shall survive termination of this Agreement. 

 

	7.	GOVERNMENT RELATIONS  

 Dell Customer hereby disclaims, waives and agrees not to assert any right to or
claim of sovereign immunity (or other similar statutory, constitutional or other legal right to defense) in any suit, claim, litigation or other proceeding, whether at law, in equity or otherwise, brought by Spyglass to enforce Dell Customer’s
obligations under this Agreement. 
 If the Products are provided to US Federal Government agencies, other than the supporting Documentation, they are
provided with LIMITED RIGHTS, as those terms are defined in the Federal Acquisition Regulation (FAR”) at FAR clauses 52.227-14 and 52.227-19. Use, duplication, or disclosure of restricted rights Products by the 

 
 [***] Certain information in this document has been omitted and filed separately with
the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

  
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Federal Government is subject to the restrictions as set forth in subparagraph “(c)” of the Commercial Computer Software - Restricted Rights clause at FAR 52.227-19. In the event the
sale is to a Department of Defense agency, the government’s rights in software, supporting documentation, and technical data are governed by the restrictions in the Technical Data Commercial Items clause at DFARS 252.227-7015 and DFARS
227.7202. In no event shall Dell Customer grant any higher tier contractor or the Federal Government rights in any Spyglass Products greater than those set forth in this provision. 

 

	8.	NATIONAL SECURITY MATTERS 

 Dell Customer will not without fully complying with all applicable laws and
regulations (including all United States laws and regulations with respect to export and/or re-export of encrypted technology and any applicable laws of the destination country regarding the same) export any Product. Dell Customer represents and
warrants that neither it nor any affiliates or agents receiving Products is, (or at any time during the Term will be), any person, company, or entity identified in (c) (i) through (iv) below. 

If and to the extent that Products are being provided to Dell Customer or its Affiliates located outside the United States of America, Dell Customer further
agrees that; (a) Dell Customer shall bear all cost and expense (including but not limited to shipping, customs, license and other professional fees and expenses incurred by Spyglass) in connection with such delivery of such Products outside the
United States in compliance with the laws and regulations of the United States and the destination location related to the export or import of technical data and products produced from such data; (b) in the provision of the Services by
Spyglass, Dell Customer Data may be transferred outside of the country in which such Dell Customer location is situated and therefore become subject to the laws of the United States of America (e.g., the Patriot Act) or other jurisdictions, which
laws may require disclosure under such applicable laws; (c) certain Products to be provided hereunder as well as certain transactions hereunder may be subject to United States anti-boycott, export control, sanctions laws, and any applicable
foreign export and import laws or regulations consistent with U.S. law, including but not limited to laws which may penalize or prohibit (i) transactions involving persons, companies, or entities involved in activities related to the
proliferation of nuclear, missile, or chemical/biological weapons, or missiles that deliver such weapons; (ii) transactions involving any person, company, or other entity appearing on any applicable list of prohibited parties maintained by the
United States Government; (iii) transactions involving countries against which the United States maintains economic sanctions or embargos under statute, Executive Order, or regulations issued by the Office of Foreign Assets Control
(“OFAC”), 31 C.F.R. Subtitle B, Chapter V, as amended from time-to-time; and (iv) transactions involving any person, company, or entity acting or purporting to act, directly or indirectly, on behalf of, or an entity owned or
controlled by, any party identified in (i) through (iii) above; and (d) Dell Customer will comply with all such applicable laws and regulations described above and will require each affiliate and agent of Dell Customer to comply with
the foregoing. If Spyglass becomes aware of any violation or alleged violation of any of the foregoing requirements of clause (c) or (d) above, Spyglass will have the right to terminate Dell Customer’s right to receive Services for
cause without affording Dell Customer an opportunity to cure such non-compliance. 
  

[***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been
requested with respect to the omitted portions. 

  
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