Document:

<PAGE>   1
                                                                    EXHIBIT 10.8

                             DATED 7 DECEMBER, 1999

                                 BP AMOCO P.L.C.

                                       and

                                   EXULT, INC.

                               FRAMEWORK AGREEMENT

                                   LINKLATERS

                                 One Silk Street
                                 London EC2Y 8HQ

                             Tel: (44-171) 456 2000

                                  Ref: JPC/CXC

<PAGE>   2

                                    CONTENTS

<TABLE>
<CAPTION>
CLAUSE       HEADING                                                                        PAGE
------       -------                                                                        ----
<S>                                                                                         <C>
1            Definitions and Interpretation..............................................      2

2            Structure of Framework Arrangement and Country Take On......................      2

3            Term........................................................................      5

4            Due Diligence...............................................................      6

5            Services....................................................................      7

6            Obligations to Procure Affiliates' Performance..............................     11

7            Exclusivity.................................................................     11

8            Transfer Arrangements.......................................................     13

9            Payments....................................................................     13

10           Assignment and Subcontracting...............................................     14

11           Termination.................................................................     15

12           Consequences of Termination.................................................     16

13           Intellectual Property Rights................................................     17

14           Confidentiality.............................................................     18

15           Data Protection and Data Security...........................................     20

16           Contract and Service Management.............................................     20

17           Audit Rights................................................................     20

18           Contract Minimums...........................................................     21

19           Warranties..................................................................     22

20           Limitation of Liability.....................................................     23

21           Indemnities.................................................................     25

22           Insurance...................................................................     31
</TABLE>

                                       i
<PAGE>   3

<TABLE>
<S>                                                                                         <C>
Letter of Credit.........................................................................     32

24           Recovery of Damage Awards...................................................     34

25           Dispute Resolution..........................................................     35

26           Force Majeure...............................................................     37

27           BPA Framework Affiliates....................................................     38

28           General Terms...............................................................     38
</TABLE>

                                       ii
<PAGE>   4

PARTIES

THIS AGREEMENT is made on 7th December, 1999

BETWEEN:

(1)     BP AMOCO P.L.C., a company incorporated under the laws of England and
        Wales, whose principal office is at Britannic House, 1 Finsbury Circus,
        London EC2M 7BA ("BPA"); and

(2)     EXULT, INC., a company incorporated under the laws of the State of
        Delaware whose principal office is at 4 Park Plaza, Suite 350, Irvine,
        California 92614 ("EXULT").

WHEREAS:

(A)     BPA and its Affiliates throughout the world currently provide to
        themselves either directly or through third parties certain human
        resources management services. BPA has decided to outsource the
        provision of the Services to Exult. Exult has agreed to provide, or
        procure that certain of its Affiliates provide, the Services to BPA and
        its Affiliates.

(B)     The parties have agreed, as appropriate, to enter into, or procure that
        certain of their Affiliates enter into Country Agreements in respect of
        the United States of America and the United Kingdom on the date of this
        Agreement. The parties intend that the Services will, in time, extend
        across the world and accordingly have agreed a procedure to allow for
        the extension of the provision of the Services to the other Countries by
        entering into Country Agreements.

(C)     The purpose of this Agreement is to set out the obligations of the
        parties hereto and to provide the framework for establishing future
        Country Agreements for the provision and receipt of the Services to
        Participating Affiliates by Exult Participating Affiliates in the
        Countries.

(D)     Exult intends to improve the quality and efficiency of human resources
        services provided to BPA in order to achieve cost savings in the
        provision of the Services through the transformation of the Services to
        Leveraged Operations as follows:

        (i)     Automation of relevant transactional processes and employee
                access through the implementation of web-enabled human resources
                support;

        (ii)    Consolidation and integration of human resources transactional
                processing support into Client Service Centres containing call
                centre technology, fully deployed knowledge base, case
                management, work flow data warehousing, best in class processes
                and optimised customer service;

        (iii)   Implementation of best practice human resources processes and
                procedures; and

        (iv)    Rationalisation and integration of third party service
                providers.

        Exult and BPA will work together during the term of the Agreement to
        identify and implement new web-enabled human resources support services
        additional to those set out above as

                                      -1-
<PAGE>   5

        incremental Projects.

NOW IT IS HEREBY AGREED as follows:

1       DEFINITIONS AND INTERPRETATION

        1.1     The definitions applying to this Agreement are set out in
                Schedule Z (Definitions).

        1.2     A reference to any statute, enactment, order, regulation or
                other similar instrument shall be construed as a reference to
                the statute, enactment, order, regulation or instrument as
                amended by any subsequent statute, enactment, order, regulation
                or instrument or as contained in any subsequent re-enactment
                thereof.

        1.3     Headings are included in this Agreement for ease of reference
                only and shall not affect the interpretation or construction of
                this Agreement.

        1.4     References to Clauses and Schedules are, unless otherwise
                provided, references to clauses and schedules in or to this
                Agreement.

        1.5     References to the words "include(s)" or "including" shall be
                construed without limitation to the generality of the preceding
                words.

        1.6     In this Agreement references to "procuring" the BPA Affiliates
                or Exult Affiliates to do a certain matter shall mean BPA, in
                the case of BPA Affiliates, and Exult in the case of Exult
                Affiliates, exercising all voting rights applicable to the
                relevant Affiliate which it is capable, directly or indirectly
                of exercising and ensuring that the Affiliate has all necessary
                funds and "voting rights" shall mean such rights exercisable at
                meetings of shareholders and the right to convene any such
                meetings.

2       STRUCTURE OF FRAMEWORK ARRANGEMENT AND COUNTRY TAKE ON

        2.1     This Agreement sets out the mechanism and procedures through
                which Exult and BPA Affiliates shall conduct Due Diligence
                Exercises and, through which Country Agreements for the
                provision of the Services shall be entered into. In each Country
                which is to receive the Services, the Services shall be provided
                to BPA and/or the relevant BPA Affiliates pursuant to a Country
                Agreement which will be entered into following the procedure set
                out in this Clause 2.

        2.2     Country Agreements in respect of the United States of America
                and the United Kingdom will be executed on the Commencement
                Date. The General Transition Plan [***]* and it is the intention
                of the parties that [***]* will be the Countries for which the
                first Due Diligence Exercises will be conducted after the
                Commencement Date. It is BPA's intention to confirm [***]* and
                to give notice to Exult in respect of these Countries, in
                accordance with Clause 2.3, within 21 days of the Commencement
                Date.

---------------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                      -2-
<PAGE>   6

        2.3     When BPA wishes to receive Services in respect of a Country it
                shall give Exult not less than [***]* notice of a proposed
                Country Commencement Date whereupon:

                2.3.1   Exult shall prepare and submit to BPA a proposed
                        timetable and resource plan for the Due Diligence
                        Exercise in respect of that Country not later than
                        [***]* to enable BPA and the relevant BPA Affiliate to
                        identify the internal resources required and otherwise
                        prepare for the Due Diligence Exercise and the parties
                        shall discuss and agree such timetable and plan; and

                2.3.2   the parties shall commence the Due Diligence Exercise
                        not later than [***]* and shall use reasonable
                        endeavours to complete such Due Diligence Exercise
                        within [***]* in accordance with Clause 4 and the other
                        provisions of this Agreement, including the General
                        Transition Plan.

        2.4     Notwithstanding Clause 2.3, Exult will not be required to
                undertake more than [***]* Due Diligence Exercises at any one
                time unless otherwise agreed by the parties.

        2.5     Subject to Clause 2.8 and 2.10, following the completion of the
                applicable Due Diligence Exercise, if it can be demonstrated
                that Exult will be able to provide the Services at service
                levels [***]* and provide the Guaranteed Minimum Savings and the
                Exult Return in respect of that Country:

                2.5.1   Exult shall or shall procure that one of the Exult
                        Affiliates shall, and BPA shall [***]* to enter into a
                        Country Agreement in relation to that Country, [***]*
                        and

                2.5.2   if notwithstanding Clause 2.5.1, such BPA Affiliate does
                        not enter into a Country Agreement in relation to that
                        Country, BPA shall not, and shall procure that its
                        Affiliates shall not, for a period of [***]* --- enter
                        into an agreement with any third party for the provision
                        of all or any of the Services in that Country without
                        the consent of Exult, except that the relevant BPA
                        Affiliates shall have the right to extend the term of
                        third party contracts relating to the provision of
                        services similar to the Services which were in existence
                        at the date of completion of the relevant Due Diligence
                        Exercise and to recontract services under those third
                        party contracts to other third parties.

        2.6     Where it can be demonstrated that Exult will be able to provide
                the Services at service levels [***]* and provide the Guaranteed
                Minimum Savings in accordance with Clause 2.5, but the Exult
                Return cannot be demonstrated, Exult may, in its absolute
                discretion, notify BPA that it elects to proceed based on a
                reduced Exult Return and in such circumstances the provisions of
                Clauses 2.5.1 and 2.5.2 shall apply.

        2.7     Following the completion of the Due Diligence Exercise for each
                Country, if it cannot be demonstrated that Exult will be able to
                provide the Services at service levels [***]* and provide the
                Guaranteed Minimum Savings and the Exult Return in respect of
                that Country, then the parties shall negotiate in good faith to
                seek to identify mutually

---------------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                      -3-
<PAGE>   7

                acceptable terms on which to enter into a Country Agreement for
                the relevant Country, provided that:

                2.7.1   if BPA is willing to accept a reduction in the
                        Guaranteed Minimum Savings in respect of the relevant
                        Country, such that Exult will earn the Exult Return,
                        then Exult shall or shall procure that one of the Exult
                        Affiliates shall and BPA shall use reasonable endeavours
                        to persuade the relevant BPA Affiliate to enter into a
                        Country Agreement in relation to the relevant Country;

                2.7.2   if it can be demonstrated in respect of a Group of
                        Countries either that Exult can achieve [***]* in
                        respect of such a Group of Countries, --- including the
                        relevant Country, or that the Exult Return can be
                        achieved in respect of each of (i) the relevant Country
                        and (ii) the other Countries in the Group of Countries,
                        then, subject to Clause 2.7.3, Exult shall, or shall
                        procure that one of the Exult Affiliates shall enter
                        into a Country Agreement in relation to the relevant
                        Country and each of the other Countries in the Group of
                        Countries for which there is no Country Agreement in
                        place, and BPA shall [***]* to enter into a --- Country
                        Agreement in relation to the relevant Country and each
                        of the other Countries in the Group of Countries for
                        which there is no Country Agreement in place;

                2.7.3   the parties agree that the obligations to enter into,
                        and to procure or persuade Affiliates to enter into,
                        Country Agreements for each Country under Clause 2.7.2
                        are conditional upon Country Agreements being entered
                        into for each of the other Countries in the relevant
                        Group of Countries for which there is no Country
                        Agreement in place;

                2.7.4   in the absence of the parties entering a Country
                        Agreement within [***]*, BPA and its Affiliates shall be
                        free to engage a third party in respect of the provision
                        of the Services in that Country or to provide such
                        Services from within BPA or from a BPA Affiliate,
                        provided that [***]*; and

                2.7.5   in the event that Exult disputes whether a proposal made
                        by a third party complies with the requirements of
                        Clause 2.7.4, BPA may give notice to Exult to refer the
                        matter to be determined by an Expert appointed pursuant
                        to Clause 24.2. The costs of such Expert shall be borne
                        by BPA.

        2.8     If at any time the [***]*

                2.8.1   Exult shall prepare and submit to the Global Governance
                        Panel within [***]* a report identifying the likely
                        causes for the lack of success and proposals for remedy;

                2.8.2   the Global Governance Panel shall consider the Exult
                        report together with any

---------------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                      -4-
<PAGE>   8

                        comments thereon from BPA and seek to [***]*; including,
                        if appropriate, a different basis for [***]*;

                2.8.3   in the event that the Global Governance Panel shall
                        consider the Exult report together with any comments
                        thereon from BPA and seek to [***]*, including, if
                        appropriate, a different basis for [***]*; and

                2.8.4   in the event that the Global Governance Panel fails to
                        reach such agreement within [***]*, BPA shall [***]*

        2.9     Subject to Clause 2.8, in the event that BPA provides Exult with
                notice under Clause 2.3 in respect of any Country after [***]*,
                then at the end of the Due Diligence Exercise for that Country
                the parties shall negotiate in good faith and cooperate to seek
                to agree mutually acceptable terms on which to enter a Country
                Agreement for that Country, provided that:

                2.9.1   Exult shall be under no obligation to provide the
                        Guaranteed Minimum Savings in respect of that Country;

                2.9.2   if BPA is willing to accept a reduction in the
                        Guaranteed Minimum Savings in respect of that Country,
                        such that Exult will earn the Exult Return, then Exult
                        shall or shall procure that one of the Exult Affiliates
                        shall and BPA shall [***]* to enter into a Country
                        Agreement in relation to that Country;

                2.9.3   in the absence of the parties entering into a Country
                        Agreement within [***]* BPA and its Affiliates shall be
                        free to engage a third party in respect of the provision
                        of the Services in that Country or to provide such
                        Services from within BPA or from a BPA Affiliate,
                        provided that [***]* and

                2.9.4   in the event that Exult disputes whether a proposal made
                        by a third party complies with the requirements of
                        Clause 2.9.3, BPA may give notice to Exult to refer the
                        matter to be determined by an Expert appointed pursuant
                        to Clause 24.2. The costs of such Expert shall be borne
                        by BPA.

        2.10    For the purposes of Clauses 2.5, 2.6, 2.7, 2.8 and 2.9, the
                Exult Return and ROC shall include the Additional Amount set out
                in Clause 11.2.5(iii) of the Pro Forma Country Agreement:

        2.11    Each Country Agreement shall be in the form of the Pro Forma
                Country Agreement except as varied by or as necessary to
                accommodate the relevant applicable laws of each Country, or as
                necessary to be consistent with the Due Diligence Report.

3       TERM

        3.1     This Agreement shall take effect on the Commencement Date and,
                subject to the

                                      -5-
<PAGE>   9

                provisions of Clauses 11 (Termination) and 12 (Consequences of
                Termination), shall expire on the Expiry Date.

        3.2     Each Country Agreement shall take effect on the Country
                Commencement Date for that agreement and, subject to the earlier
                termination of this Agreement or that Country Agreement in
                accordance with its terms, expire on the Expiry Date.

4       DUE DILIGENCE

        4.1     Following receipt by Exult of a notice from BPA in accordance
                with Clause 2.3 the parties shall carry out the Due Diligence
                Exercise in respect of the relevant Country or Group of
                Countries in accordance with the due diligence process set out
                in Part 1 of Schedule G (Transition Plan). The parties agree to
                procure the co-operation of their respective Affiliates in
                respect of the Due Diligence Exercise.

        4.2     Exult shall prepare and deliver to the relevant Regional
                Governance Panel a draft Due Diligence Report on completion of
                the Due Diligence Exercise for agreement by the Regional
                Governance Panel.

        4.3     The purpose of the Due Diligence Exercise is to inter alia
                identify and record in the Due Diligence Report the Client HR
                Costs in a Country and to validate the description of the
                Services and the Service Levels as set out in the Pro Forma
                Country Agreement. On completion of the Due Diligence Exercise
                for a Country, the services, BPA Responsibilities, Service
                Levels and KPIs set out in the Pro Forma Country Agreement will
                be amended to reflect the actual practice and requirements of
                the BPA Affiliates in that Country and included in the schedules
                to the relevant Country Agreement. The parties acknowledge that
                a Validation Exercise will be carried out following the Country
                Commencement Date in respect of each Country Agreement in
                accordance with the terms of the relevant Country Agreement.

        4.4     Although each existing Country Agreement shall be reviewed in
                light of the findings of subsequent Due Diligence Reports
                carried out in relation to other Country Agreements, revisions
                will only be made to existing Country Agreements, if and to the
                extent that the Regional Governance Panel agrees that such
                revisions are appropriate.

        4.5     Where at any time during a Due Diligence Exercise the Regional
                Governance Panel fails to agree on any element of the Due
                Diligence Report such Dispute shall be referred to the informal
                Dispute Resolution Procedure in accordance with Clause 25.1. If
                the parties cannot resolve any issues relating to Charges,
                Client HR Costs or Taxes, either party may give notice to the
                other to refer the matter to be determined by an Expert
                appointed pursuant to Clause 25.2. The costs of such Expert
                shall be borne equally by the parties.

        4.6     In respect of countries other than the United States of America
                and the United Kingdom BPA will pay Exult for conducting the Due
                Diligence Exercise under this Agreement as follows:

                                      -6-
<PAGE>   10

                [***]*

                Before commencing a Due Diligence Exercise under this Agreement,
                Exult shall provide BPA with an estimate of its costs for
                carrying out the Due Diligence Exercise (having regard to the
                agreed scope of work and timetable therefore). Exult will
                periodically notify BPA of the level of its charges and expenses
                incurred in relation to a Due Diligence Exercise and consult
                with BPA if it appears likely to Exult that its estimate of
                costs will be exceeded. Exult will invoice BPA on a monthly
                basis in respect of all fees, costs and expenses specified in
                Clauses 4.6.2 to 4.6.4 which relate to the Due Diligence
                Exercise [***]*

        4.7     Notwithstanding the above, due diligence exercises in respect of
                the United States of America and the United Kingdom have been
                carried out pursuant to the LOI.

5       SERVICES

        5.1     STANDARDISATION OF SERVICES AND SERVICE LEVELS

                The Services and any Projects will be provided to BPA and the
                Participating Affiliates by Exult and/or the Exult Participating
                Affiliates under each Country Agreement. It is the intention of
                BPA and Exult to standardise the Services and the Service Levels
                that are to be provided by Exult and/or the Exult Participating
                Affiliates under the Country Agreements based on the Services
                description and the Service Level principles set out in this
                Agreement at Schedules A and B and the indicative services and
                service levels included as schedules in the Pro Forma Country
                Agreement are the result of a due diligence exercise carried out
                by BPA and Exult for the United Kingdom and the United States of
                America.

        5.2     THIRD PARTY CONTRACTS

                The provisions relating to the transfer and/or administration of
                Third Party Contracts shall be as set out in the relevant
                Country Agreement.

        5.3     SIGNIFICANT CHANGE

                5.3.1   For the purposes of this Clause 5.3, "Significant
                        Change" means [***]*

                5.3.2   In the event of a Significant Change the parties agree
                        that they shall and shall procure that their Affiliates
                        shall apply the provisions of this Clause 5.3.

                5.3.3   If there is a Significant Change which results in a
                        requirement for additional human resource management
                        services (the "Significant Change Services"), BPA shall
                        not be obliged to incorporate such Significant Change
                        Services into any Country as a result of any Due
                        Diligence Exercise. However, the provisions of Clause 7
                        (Exclusivity) will apply to such Significant Change
                        Services.

---------------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                      -7-
<PAGE>   11

                5.3.4   If BPA wishes to incorporate Significant Change Services
                        into one or more Countries, it will give Exult
                        reasonable notice following which the parties shall
                        undertake a due diligence review (the "SCS Due Diligence
                        Review") to assess the impact of the Significant Change
                        on the scope and level of the Services under all
                        relevant Country Agreements in force and also on the
                        scope and level of existing human resource management
                        services in any Country not subject to a Country
                        Agreement. Such SCS Due Diligence Review will be
                        conducted based on the assumption that Significant
                        Change Services will be provided using the same Service
                        Delivery Model in operation or planned for in the
                        relevant Country. BPA shall pay Exult's reasonable costs
                        of undertaking the SCS Due Diligence Review, including,
                        but not limited, to Exult's personnel costs on a time
                        and material basis in accordance with a pre-agreed
                        budget.

                5.3.5   Following the SCS Due Diligence Review, if in respect of
                        any Country subject to a Country Agreement, it can be
                        demonstrated that Exult will be able to provide the
                        Significant Change Services at service levels materially
                        similar to the service levels existing at that time
                        under the Country Agreement for such Country whilst
                        maintaining a financial position for the relevant BPA
                        and Exult Affiliates which is in all material respects
                        the same as or better than the financial position under
                        the relevant Country Agreement both in terms of the BPA
                        Affiliates savings ("Existing Guaranteed Minimum
                        Savings") and the Exult Affiliates' return on cost
                        ("Existing Exult Return") (the Existing Guaranteed
                        Minimum Savings and the Existing Exult Return,
                        collectively the "Existing Financial Position"):

                        (i)     [***]*

                        (ii)    [***]*

                5.3.6   Following the SCS Due Diligence Review, if BPA, in
                        respect of a Country not then subject to a Country
                        Agreement, wishes to receive Services in that Country,
                        it may either give notice to Exult under Clause 2.3
                        (Structure of Framework Arrangement and Country Take On)
                        and include the Significant Change Services in such
                        notice (in which case the provisions of Clauses 2.4 to
                        2.9 inclusive also shall apply) or exclude such Services
                        (in which case they will be dealt with under Clause
                        5.3.3).

                5.3.7   Following the SCS Due Diligence Review, if in respect of
                        a Country which is subject to a Country Agreement, it
                        cannot be demonstrated that Exult will be able to
                        provide the Significant Change Services at service
                        levels materially similar to the service levels existing
                        at that time under the Country Agreement, and maintain
                        the Existing Financial Position then the parties shall
                        negotiate in good faith to seek to identify mutually
                        acceptable terms on which to incorporate the Significant
                        Change Services into the Services under the Country
                        Agreement pursuant to the Change Control Management
                        process, provided that:

---------------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                      -8-
<PAGE>   12

                        (i)     [***]*

                        (ii)    [***]*

                        (iii)   [***]*; and

                        (iv)    in the event that Exult disputes whether a
                                proposal made by a third party complies with the
                                requirements of (iii) above, BPA may give notice
                                to Exult to refer the matter to be determined by
                                an Expert appointed pursuant to Clause 25.2
                                (Dispute Resolution). The costs of such Expert
                                shall be borne by BPA.

                5.3.8   Where a Significant Change involves a potential decrease
                        in the requirement for human resource management
                        services by BPA and its Affiliates under any Country
                        Agreements, the parties shall and shall procure that
                        their relevant Affiliates shall negotiate in good faith
                        to seek to agree any resulting changes to the Services,
                        Services Levels and Charges provisions of the relevant
                        Country Agreements. In the event that the parties cannot
                        agree on such changes then:

                        (i)     [***]*

                        (ii)    [***]*

                5.3.9   For the avoidance of doubt, BPA and its Affiliates shall
                        only be entitled pursuant to Clause 5.3.8 to decrease
                        Charges otherwise payable to Exult or its Affiliates
                        under a Country Agreement where the Significant Change
                        results in the relevant businesses to which the Services
                        relate ceasing to be within the control of BPA and/or
                        its Affiliates.

        5.4     BPA CONTROLS

                5.4.1   For the avoidance of doubt, BPA and/or its Affiliates
                        shall be responsible for establishing and maintaining
                        BPA Controls, including, but not limited to, management
                        overview and determination of BPA Controls relating to
                        human resource management policies and practices for BPA
                        and BPA Affiliates. Exult shall have no responsibility
                        for the establishment and maintenance of BPA Controls,
                        but shall and shall procure that the Exult Participating
                        Affiliates shall comply with BPA Controls in accordance
                        with the terms of this Agreement.

                5.4.2   As at the Commencement Date, the BPA Controls listed in
                        Part 1 of Schedule O (BPA Policies and Controls) have
                        been provided to Exult in writing and the parties have
                        agreed that Exult shall fulfil its obligations under
                        this Agreement in accordance with such agreed BPA
                        Controls.

                5.4.3   During the [***]* following the Commencement Date, the
                        parties shall work

---------------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                      -9-
<PAGE>   13

                     together in good faith and in conjunction with their
                     respective Affiliates, as appropriate, to review and
                     evaluate the BPA Controls listed in Part 2 of Schedule O
                     (BPA Policies and Controls). Such review will involve an
                     assessment of the applicability of such BPA Controls to the
                     performance of Exult's obligations under this Agreement and
                     the impact, if any, in terms of cost, timing or otherwise
                     of Exult's compliance with such BPA Controls.

                5.4.4   It is the intention of the parties that through the
                        review process referenced in Clause 5.4.3 the BPA
                        Controls listed in Part 2 of Schedule O (BPA Policies
                        and Controls) will be agreed between the parties and,
                        subject to any appropriate and agreed qualifications or
                        amendments, will be included within Part 1 of Schedule O
                        (BPA Policies and Controls) and Exult shall comply with
                        such additional agreed BPA Controls when performing its
                        obligations under this Agreement.

                5.4.5   In the event that the parties are unable to reach
                        agreement as to the inclusion of any BPA Controls
                        pursuant to Clauses 5.4.3, then at the end of the [***]*
                        those BPA Controls shall be deemed to have been included
                        in Part 1 of Schedule O and the Change Control
                        Management process shall be applied to implement the
                        change.

                5.4.6   In addition to the provisions in Clauses 5.4.4 and 5.4.5
                        for inclusion of BPA Controls into this Agreement, the
                        parties shall procure the Global Governance Panel to
                        review the BPA Controls periodically during the term of
                        this Agreement and to use reasonable endeavours to agree
                        and include:

                        (i)     any improvements and updates to BPA Controls;
                                and

                        (ii)    any additional BPA Controls established or
                                determined by BPA in relation to human resource
                                management or to its business generally.

                5.4.7   In the event that the parties are unable to reach
                        agreement as to the inclusion of any BPA Controls
                        pursuant to Clause 5.4.6 [***]* those BPA Controls shall
                        be deemed to have been included in Part 1 and the Change
                        Control Management process shall be applied to implement
                        the change.

                5.4.8   Within [***]* following the applicable Country
                        Commencement Date and as set out in the Country
                        Transition Plan, Exult shall or shall procure that the
                        relevant Exult Participating Affiliate shall develop a
                        Quality Control Document. The Quality Control Document
                        shall thereafter be reviewed periodically by the
                        Regional Governance Panel with a view to agreeing and
                        incorporating any improvements and updates thereto, in
                        accordance with the terms of the relevant Country
                        Agreement.

---------------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                      -10-
<PAGE>   14

                5.4.9   Any alleged or suspected violation of the BPA Controls
                        by any Exult Personnel in the performance of this
                        Agreement shall be promptly reported by the party with
                        knowledge of the alleged or suspected violation to the
                        other party. Exult shall permit BPA to conduct an
                        investigation into the matter and shall co-operate with
                        any such investigation and shall take whatever Exult
                        deems to be the appropriate corrective action with
                        respect to any such violation by the Exult Personnel.

                5.4.10  To the maximum extent possible, it is the intention of
                        the parties to standardise the controls applicable to
                        this Agreement and each Country Agreement. However, it
                        is acknowledged that the controls applicable in
                        different Countries may vary to accommodate local
                        differences for example in the law, technology and
                        custom and practice. The specific controls applicable to
                        each Country Agreement will be reviewed and included in
                        accordance with the process set out in the Clause of the
                        relevant Country Agreement equivalent to Clause 3.2 of
                        the Pro Forma Country Agreement.

        5.5     Except as otherwise provided in this Agreement, Exult shall be
                responsible for ensuring it has all personnel and assets
                required to fulfil its obligations under this Agreement.

6       OBLIGATIONS TO PROCURE AFFILIATES' PERFORMANCE

        6.1     Exult shall procure that each Exult Participating Affiliate
                shall comply with its obligations under the relevant Country
                Agreement(s).

        6.2     BPA shall procure that each Participating Affiliate shall comply
                with its obligations under the relevant Country Agreement(s).

7       EXCLUSIVITY

        7.1     It is the intention of the parties, subject to the terms of this
                Clause 7, that when during the 24 month period following the
                Commencement Date, BPA or a BPA Affiliate wishes to appoint a
                third party to provide human resource management services in a
                Country, Exult or an Exult Affiliate shall have an exclusive
                first right to offer to provide such Services.

        7.2     Without creating any obligation upon BPA under Clause 2
                (Structure of Framework Arrangement and Country Take On) to give
                notice of a proposed Country Commencement Date in respect of a
                Country or to enter into any Country Agreement, BPA undertakes,
                as soon as practicable after the Commencement Date to:

                7.2.1   communicate to all BPA Affiliates and BPA business unit
                        managers its intention that Exult will be the exclusive
                        provider of the Services to BPA and BPA Affiliates on a
                        global basis;

                7.2.2   request BPA Affiliates and BPA business unit managers to
                        monitor and bring to the attention of the Global
                        Governance Panel any activities of any BPA Affiliate
                        which is inconsistent with such intention; and

                                      -11-
<PAGE>   15

                7.2.3   request BPA Affiliates and BPA business unit managers to
                        avoid where possible entering into new contracts or
                        extending existing contracts for all or any of the human
                        resource management services in any Country with any
                        third party within [***]*

        7.3     Notwithstanding Clause 7.2.3, and subject to Clause 7.5, where
                [***]* a BPA Affiliate has a requirement for human resource
                management services in a Country which would otherwise
                necessitate the BPA Affiliate extending existing contracts or
                entering into new contracts BPA undertakes to:

                (i)     procure that prior to any BPA Affiliate extending such
                        existing contracts or entering into any new contracts
                        with third parties Exult or an Exult Affiliate is given
                        an exclusive first right to offer to provide human
                        resources management services in a Country where such
                        contracts involve any additional element of integration
                        of the core human resources processes in that Country,
                        including, but not limited to, payroll and human
                        resources information systems, or where such services
                        involve the introduction of any new technology enabled
                        services relating to human resources management; and

                (ii)    use its reasonable endeavours to ensure, that any
                        contracts relating to human resource management which
                        are not awarded to Exult or an Exult Affiliate pursuant
                        to Clause 7.3.1(i) contain a right for the contracting
                        BPA Affiliate to assign its interest in the contract
                        without cost and without the need for obtaining the
                        consent of the third party.

        7.4     Subject to Clause 7.5, the parties acknowledge that Exult and
                the Exult Affiliates will have an exclusive right to offer to
                provide Services and Underlying Technology to BPA and its
                Affiliates in accordance with Clause 2 and will be the exclusive
                suppliers of the Services and Underlying Technology to the
                Participating Affiliates in those Countries in respect of which
                there is a Country Agreement in force.

        7.5     BPA and the BPA Affiliates have the right to obtain human
                resources services (including the Services) directly from within
                BPA, from a BPA Affiliate or from a third party in respect of:

                7.5.1   [***]*

                7.5.2   services received by BPA or the Participating Affiliate
                        under Third Party Contracts which are not Transferred to
                        Exult or an Exult Participating Affiliate pursuant to
                        the provisions of the relevant Country Agreement
                        corresponding to Clause 7 (Third Party HR Contracts) of
                        the Pro Forma Country Agreement;

                7.5.3   services received by BPA or any Participating Affiliate
                        under Sensitive Third Party Contracts pursuant to the
                        provisions of the relevant Country Agreement
                        corresponding to Clause 7 (Third Party HR Contracts) of
                        the Pro Forma Country

---------------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                      -12-
<PAGE>   16

                        Agreement;

                7.5.4   [***]*

                7.5.5   [***]* and

                7.5.6   any Affected Process in relation to which a BPA
                        Affiliate has terminated a Country Agreement pursuant to
                        provisions corresponding to Clause 15 of the Pro Forma
                        Country Agreement (Suspension of a Process).

8       TRANSFER ARRANGEMENTS

        8.1     TRANSFER OF BPA EMPLOYEES

                The transfer of employees from BPA or a BPA Affiliate to Exult
                or the relevant Exult Affiliate in a Country, if any, shall be
                governed by the provisions set out in the relevant Country
                Agreement.

        8.2     BPA ASSETS

                BPA shall, in accordance with the provisions of the Country
                Agreements, use its reasonable endeavours to transfer, license,
                lease or otherwise make available, or to procure that the
                Participating Affiliates transfer, license, lease or otherwise
                make available to the extent they each have the power to do so
                should any of the Exult Participating Affiliates so reasonably
                request, BPA Assets to that Exult Participating Affiliate for
                use in the provision of the Services.

        8.3     THIRD PARTY CONSENTS

                The obtaining of third party consents required to provide to the
                Exult Participating Affiliate the benefit of the arrangements
                under which BPA or BPA Affiliates hold or use any of the BPA
                Assets, shall be governed by the provisions set out in the
                relevant Country Agreement.

9       PAYMENTS

        9.1     Payments due to Exult under this Agreement shall be due for
                payment by BPA within 30 days of the receipt of an invoice by
                BPA. BPA shall pay all Charges invoiced by Exult regardless of,
                and without prejudice to, whether it disputes all or any of such
                invoice.

        9.2     All sums due to Exult under this Agreement are exclusive of any
                VAT, sales and use tax, and any other similar taxes which apply
                or may from time to time be introduced, which shall be charged
                thereon in accordance with the relevant regulations in force at
                the time of making the taxable supply, and shall be paid by BPA.

---------------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                      -13-
<PAGE>   17

        9.3     Exult acknowledges receipt of the sum of [***]* from BPA in
                payment for due diligence exercises carried out in respect of
                the United States of America and the United Kingdom pursuant to
                the terms of the LOI.

        9.4     The principles relating to the charging methodology to be
                applied when establishing the Charges applicable to each Country
                Agreement are set out in Schedule C.

        9.5     The Charges applicable in respect of each Country Agreement will
                be set out in that Country Agreement, including Schedule C
                (Charges and Invoicing) to the Country Agreement.

10      ASSIGNMENT AND SUBCONTRACTING

        10.1    Exult shall not be entitled to and shall not assign, novate or
                otherwise transfer this Agreement, in whole or in part, without
                BPA's prior written consent.

        10.2    BPA shall not be entitled to assign, novate or transfer this
                Agreement or any part of it without Exult's prior written
                consent save that BPA may assign, novate or otherwise transfer
                this Agreement in whole or in part to a BPA Affiliate, provided
                that if at any time following such transfer, assignment or
                novation the relevant entity ceases to be a BPA Affiliate, BPA
                shall procure that such entity shall re-transfer, re-assign or
                re-novate this Agreement, or the relevant part of it, to BPA or
                another BPA Affiliate at that time and provided that BPA will,
                prior to the effective date of any such assignment, transfer or
                novation, provide Exult with a BPA guarantee in respect of BPA's
                procurement obligations under this Agreement in a form to be
                agreed between the parties.

        10.3    Either party shall be free to sub-contract the performance of
                any of its obligations in relation to Due Diligence Exercises
                under this Agreement without the other's consent save that
                either party may object to any such sub-contractor on valid
                grounds and in the event of failure to agree the matter shall be
                referred to the informal Dispute Resolution Procedure in
                accordance with Clause 25.1 (Dispute Resolution). If the parties
                cannot resolve this issue, the matter shall be referred to an
                Arbitrator appointed pursuant to Clause 25.3 (Dispute
                Resolution). Any such sub-contract shall not relieve either
                party of its obligations under this Agreement and either party
                shall be liable for any acts or omissions of any of its
                sub-contractors as if it were its own acts or omissions.

11      TERMINATION

        11.1    TERMINATION ON WINDING UP OR DEFAULT

                Either BPA or Exult may at any time by notice in writing
                terminate this Agreement as from, subject to Clause 11.6, the
                date of giving such notice to terminate if:

                11.1.1  in the case of BPA, Exult or in the case of Exult, BPA
                        passes a resolution or the court makes an order that it
                        be wound up otherwise than for the purposes of a

---------------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                      -14-
<PAGE>   18

                        reconstruction or amalgamation, or a receiver, manager
                        or administrator on behalf of a creditor is appointed in
                        respect of the other party's business, or circumstances
                        arise which would entitle a creditor to request that a
                        court appoint a receiver, manager or administrator or
                        which would entitle the court otherwise than for the
                        purpose of a bona fide reconstruction or amalgamation to
                        make a winding-up order, or the other party is unable to
                        pay its debts within the meaning of Section 123 of the
                        UK Insolvency Act 1986 or its relevant foreign
                        jurisdiction equivalent;

                11.1.2  in the case of BPA, Exult or in the case of Exult, BPA
                        is in Default and the party in Default fails to remedy
                        or compensate for the Default [***]*; or

                11.1.3  in the case of BPA in the event that Exult ceases to:

                        (i)     maintain the Letter of Credit in accordance with
                                Clause 23 (Letter of Credit); or

                        (ii)    maintain the relevant insurance cover in
                                accordance with Clause 22 (Insurance);

                        and has failed to re-obtain and maintain in place such
                        Letter of Credit or insurance cover [***]*

        11.2    TERMINATION FOR CONVENIENCE

                BPA may, subject to Clause 12.5 (Termination Payment), terminate
                this Agreement by giving Exult written notice of its intention
                to terminate [***]* where no Winding Up Plan is implemented or
                on such later date as is determined in accordance with Clause
                11.6.

        11.3    TERMINATION FOR CHANGE OF CONTROL

                BPA may at any time by notice in writing terminate this
                Agreement as from, subject to Clause 11.6, the date of giving
                such notice if there is a Change of Control of Exult, provided
                that such notice is given [***]*

        11.4    TERMINATION OF COUNTRY AGREEMENT IN KEY COUNTRY

                11.4.1  In the event that the relevant BPA Affiliate terminates
                        a Country Agreement in respect of a Key Country pursuant
                        to provisions corresponding to Clause 14.1 of the Pro
                        Forma County Agreement (Termination on Winding Up or
                        Default), BPA may [***]* by notice in writing terminate
                        this Agreement and all other Country Agreements in place
                        at that time as from, subject to Clause 11.6, the date
                        of giving such notice, provided that the termination of
                        the Country

---------------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                      -15-
<PAGE>   19

                        Agreements other than the one relating to the relevant
                        Key Country shall be deemed to have been terminated in
                        accordance with the provisions corresponding to Clause
                        14.6 of the Pro Forma County Agreement (Termination for
                        Change of Control).

                11.4.2  In the event that (i) the relevant Exult Affiliate
                        terminates a Country Agreement in respect of a Key
                        Country pursuant to provisions corresponding to Clause
                        14.1 of the Pro Forma Country Agreement (Termination on
                        Winding Up or Default); or (ii) the relevant BPA
                        Affiliate terminates a Country Agreement in respect of a
                        Key Country pursuant to provisions corresponding to
                        Clause 14.2 (Termination for Convenience) of the Pro
                        Forma Country Agreement Exult may [***]* by --- notice
                        in writing terminate this Agreement and all other
                        Country Agreements in place at that time as from,
                        subject to Clause 11.6, the date of giving such notice,
                        provided that the termination of the Country Agreements
                        other than the one relating to the relevant Key Country
                        shall be deemed to have been terminated in accordance
                        with the provisions corresponding to Clause 14.6 of the
                        Pro Forma Country Agreement (Termination for Change of
                        Control).

        11.5    COUNTRY AGREEMENTS

                Each Country Agreement shall terminate automatically upon the
                termination or expiry of this Agreement unless terminated
                earlier in accordance with its terms.

        11.6    EXTENSION FOR WINDING UP

                Any date for the termination of the Agreement provided in this
                Clause 11 shall be subject to any extension agreed or determined
                by the parties pursuant to the General Winding Up Plan or the
                Winding Up Plan of each Country.

12      CONSEQUENCES OF TERMINATION

        12.1    WINDING UP PLAN

                On the earlier of the [***]* of the Commencement Date and the
                date of notice of termination of this Agreement, at the request
                of BPA:

                12.1.1  the parties will promptly meet and develop and agree the
                        General Winding Up Plan to provide an orderly
                        transitioning of the Services provided under the Country
                        Agreements to the Successor Operator; and

                12.1.2  Exult shall co-operate fully with BPA and the
                        Participating Affiliates to implement the General
                        Winding Up Plan to minimise the cost and disruption of
                        termination to BPA and the Participating Affiliates and
                        to facilitate the orderly transitioning of the Services
                        from Exult to the Successor Operator in accordance with
                        the provisions of the Country Agreements.

---------------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                      -16-
<PAGE>   20

        12.2    The General Winding Up Plan is to cover the period up to [***]*

        12.3    If the parties fail to agree the General Winding Up Plan [***]*,
                the matter shall be referred to the informal Dispute Resolution
                Procedure pursuant to Clause 25.1. If the parties are unable to
                resolve the issue, the matter shall be referred to an Expert
                pursuant to Clause 25.2. The costs of such Expert shall be borne
                equally by the parties.

        12.4    For the avoidance of doubt, the parties shall continue to
                perform their obligations in accordance with this Agreement
                during the period of the General Winding Up Plan, except as
                expressly provided in the General Winding Up Plan.

        12.5    TERMINATION PAYMENTS

                Any payment arising as a result of the termination of this
                Agreement shall be determined and paid in accordance with the
                provisions of the relevant Country Agreement.

13      INTELLECTUAL PROPERTY RIGHTS

        13.1    BPA INTELLECTUAL PROPERTY

                All Intellectual Property rights subsisting in or relation to
                BPA Assets, BPA Information and BPA Systems, the Due Diligence
                Report (collectively, the "BPA Intellectual Property") shall (as
                between the parties) belong to and be vested in BPA or the
                relevant BPA Affiliates or their respective licensors as
                appropriate.

        13.2    EXULT INTELLECTUAL PROPERTY

                All Intellectual Property rights subsisting in or relation to
                Exult Systems and the Framework Work Product (collectively, the
                "Exult Intellectual Property") shall (as between the parties)
                belong to and be vested in Exult, Exult Affiliates or their
                respective licensors as appropriate.

        13.3    LICENCE OF BPA INTELLECTUAL PROPERTY

                BPA hereby grants to Exult (or in the case of BPA Intellectual
                Property licensed to BPA, to the extent that such grant is not
                within its power, shall use reasonable endeavours to procure the
                grant to Exult of) a worldwide, non-exclusive, unlimited user,
                royalty free licence to use the BPA Intellectual Property with a
                right to sub-licence to Subcontractors, in each case, solely for
                the purposes of carrying out its obligation to BPA and the BPA
                Affiliates under this Agreement.

        13.4    LICENCE OF EXULT INTELLECTUAL PROPERTY

                Exult hereby grants to BPA and the BPA Affiliates (or in the
                case of Exult Intellectual Property licensed to Exult to the
                extent that such grant is not within its power, shall use
                reasonable endeavours to procure the grant to the Client of) a
                worldwide, non-exclusive, unlimited user licence, together with
                a right to sub-license to third parties, to use the Exult
                Intellectual Property or any physical material created as a
                result of the use of the

                                      -17-
<PAGE>   21

                same in connection with the supply of the Services to the extent
                necessary to enable BPA and the BPA Affiliate to receive the
                benefit of the Services.

        13.5    LICENCES OF BPA INTELLECTUAL PROPERTY ON TERMINATION

                On expiration or termination of this Agreement for any reason,
                the licences granted pursuant to Clause 13.3 shall automatically
                terminate.

        13.6    LICENCE OF EXULT INTELLECTUAL PROPERTY ON TERMINATION

                On expiration or termination of this Agreement for any reason,
                all licences and all other rights to any Exult Intellectual
                Property granted by Exult pursuant to this Agreement shall
                automatically terminate, except to the extent necessary to allow
                the transfer of Services under any Country Agreement in which
                case the licence shall be granted in the form set out in the
                provision of the relevant Country Agreement equivalent to Clause
                19.8 of the Pro Forma Country Agreement.

        13.7    As soon as reasonably practicable following the expiration or
                termination of this Agreement, Exult shall return to BPA all BPA
                Intellectual Property and BPA Information subject to Exult
                having the right to retain a copy of such BPA Intellectual
                Property and BPA Information for compliance with applicable
                laws, professional standards or quality assurance purposes.

14      CONFIDENTIALITY

        14.1    All Confidential Information communicated in connection with the
                negotiation, preparation and performance of this Agreement was
                and shall be received in confidence, used only for the purposes,
                and within the duration, of this Agreement, and shall be
                protected in the same manner as the party receiving such
                Confidential Information protects its own Confidential
                Information, but in any event in not less than a reasonable
                manner, except for Confidential Information which:

                14.1.1  is or becomes generally available to the public other
                        than as a result of a breach of this Clause 14;

                14.1.2  is acquired from a third party who owes no obligation of
                        confidence to the disclosing party in respect of the
                        Confidential Information;

                14.1.3  is independently developed by the receiving party
                        without the use of the disclosing party's Confidential
                        Information;

                14.1.4  the receiving party is required by law to disclose;

                14.1.5  is already known by the receiving party at the time of
                        its receipt (as evidenced by its written records); or

                14.1.6  is agreed by BPA and Exult from time to time to be
                        excluded.

                                      -18-
<PAGE>   22

                        Provided always that:

                14.1.7  the onus shall be on the party disclosing the
                        information pursuant to Clauses 14.1.1 to 14.1.6 to
                        prove through the use of documentary evidence that the
                        information fell within one of Clauses 14.1.1 to 14.1.6
                        otherwise than through unauthorised disclosure by that
                        party; and

                14.1.8  if either party (the "DISCLOSING PARTY") is required to
                        make a disclosure in accordance with Clause 14.1.4, it
                        will or shall procure that the relevant Affiliate will,
                        if it is not prohibited by law from doing so, provide
                        the other party with prompt notice of any such
                        requirement or request to disclose any such Confidential
                        Information so that the non disclosing party may seek an
                        appropriate order. The disclosing party shall or shall
                        procure that the relevant Affiliate shall provide the
                        non disclosing party with all necessary assistance in
                        any action taken by the non disclosing party to obtain
                        an appropriate order including an order providing that
                        the information does not have to be disclosed, an
                        appropriate protection order or other reliable assurance
                        that confidential treatment will be accorded the
                        information that the disclosing party or the relevant
                        Affiliate is required to disclose.

        14.2    Any party disclosing any Confidential Information to any agent
                or subcontractor shall obtain or have obtained from the agent or
                subcontractor a signed confidentially undertaking which the
                party disclosing reasonably believes offers adequate protection
                in relation to the matters contained in Clause 14.1. The parties
                agree that no Confidential Information will be disclosed after
                the expiry or termination of this Agreement unless such
                Confidential Information comes within one of the exceptions in
                Clauses 14.1.1 to 14.1.6.

        14.3    Upon the expiration or termination of this Agreement, all
                Confidential Information made available by one party to the
                other pursuant to this Agreement, including any copies thereof,
                shall be either returned to the disclosing party or destroyed
                pursuant to the request of such disclosing party. BPA, Exult and
                their respective Affiliates may retain, however, subject to the
                terms of this Clause 14 and Clause 13 (Intellectual Property
                Rights), copies of the Confidential Information required for, in
                the case of both parties, compliance with applicable laws,
                professional standards or quality assurance purposes, and in the
                case of BPA and the BPA Affiliates, their continuing operations
                or internal business purposes.

        14.4    The obligations of each party in relation to Confidential
                Information contained in this Clause 14 shall survive the
                termination or expiry of this Agreement, indefinitely.

        14.5    Each party shall and shall procure that its Affiliates shall
                procure that its and their respective employees, subcontractors,
                agents and Affiliates comply with this Clause 14 and shall at
                the request of the other party provide appropriate assurance of
                such compliance.

15      DATA PROTECTION AND DATA SECURITY

                                      -19-
<PAGE>   23

        Each party shall and shall procure that its Affiliates comply in all
        respects with the data processing obligations contained in Schedule Q,
        and with all relevant local laws relating to the holding, processing and
        protection of data.

16      CONTRACT AND SERVICE MANAGEMENT

        16.1    BPA and Exult shall manage the relationship between the parties,
                the Agreement and the Country Agreements, including the
                provision of the Services in accordance with Schedule P (Global
                Governance Arrangements).

        16.2    MONITORING AND REPORTING

                BPA and Exult agree that the following monitoring and reporting
                exercises shall be carried out in accordance with the relevant
                Country Agreements:

                16.2.1  Benchmarking;

                16.2.2  Service Performance;

                16.2.3  Key Incident Reporting;

                16.2.4  Customer Satisfaction Surveys; and

                16.2.5  Management Satisfaction Surveys.

17      AUDIT RIGHTS

        Each Participating Affiliate shall have the right to conduct audits in
        accordance with the terms of the Country Agreements and each party shall
        procure its Affiliates shall comply with their obligations in respect of
        audit and shall co-operate and provide all assistance reasonably
        required to enable the Affiliates to carry out such obligations,
        including, for the avoidance of doubt, providing access to its own
        procedures, documentation, Systems and other books and records for the
        purposes of such audit.

18      CONTRACT MINIMUMS

        18.1    Each Country Agreement will contain provisions relating to the
                relevant Participating Affiliate's obligation to pay Contract
                Minimums. The Regional Governance Panel may, in accordance with
                the provisions of the relevant Country Agreement, agree that
                Country Agreements should be grouped together with other Country
                Agreements for the purposes of aggregating Contract Minimums
                across a relevant CSC Group. This Clause 18 sets out the
                mechanism for such aggregation.

        18.2    Upon receipt of a notice by a party pursuant to Clause 23.7 of
                the Pro Forma Country Agreement (Contract Minimums), the
                Regional Governance Panel shall assess and agree whether or not
                the CSC Average Charge (including the Country to which the

                                      -20-
<PAGE>   24

                notice relates) equals or exceeds [***]*.

        18.3    In the event that:

                18.3.1  the CSC Average Charge equals or exceeds [***]*; and

                18.3.2  the Average Charge of one or more Participating
                        Affiliates within the CSC Group is less than [***]*;

---------------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                      -21-
<PAGE>   25
         Exult will credit to a Participating Affiliate within the CSC Group
         nominated by BPA, a sum equal to the lesser of [***]*

         18.4     Any Dispute relating to this Clause 18 shall be referred to
                  and Expert appointed pursuant to Clause 25.2. The costs of
                  such Expert shall be borne equally by the parties.

19       WARRANTIES

         19.1     Exult hereby represents and warrants to BPA that:

                  19.1.1   INCORPORATION AND EXISTENCE It is duly constituted,
                           organised and validly existing under its laws of
                           incorporation.

                           19.1.2   POWER AND AUTHORITY It has the legal right
                                    and full power and authority to execute and
                                    deliver, and to exercise its rights and
                                    perform its obligations under, this
                                    Agreement and all the documents which are to
                                    be executed by it as envisaged by this
                                    Agreement.

                           19.1.3   CORPORATE ACTION All corporate action
                                    required by it to authorise the execution
                                    and delivery of, and to exercise its rights
                                    and perform its obligations under this
                                    Agreement and all other documents which are
                                    to be executed by it as envisaged by this
                                    Agreement has been or will be taken.

                           19.1.4   ASSURANCE Nothing contained in this
                                    Agreement will:

                                    (i)      result in a breach of any provision
                                             of its constitutional documents; or

                                    (ii)     result in a breach of any
                                             agreement, licence or other
                                             instrument, order, judgment or
                                             decree of any Court, governmental
                                             agency or regulatory body to which
                                             it is bound.

         19.2     EMU AND YEAR 2000 COMPLIANCE

                  19.2.1   Subject to Clause 19.2.2, Exult and its Affiliates
                           make no warranties in respect of Year 2000 Compliance
                           or EMU Compliance in respect of Services or Projects
                           or other activities carried out under this Agreement
                           or any Country Agreement and BPA and/or its
                           Affiliates shall be solely responsible for its and
                           their Year 2000 Compliance or EMU Compliance.

                  19.2.2   Exult warrants that Future Systems and Exult
                           Proprietary Systems are Year 2000 Compliant and EMU
                           Compliant, but only to the extent necessary to meet
                           the business requirements of BPA and Participating
                           Affiliates and where Exult or the relevant Exult
                           Participating Affiliate has been given reasonable
                           notice of such business requirements and that it has
                           used and shall continue to use

-----------------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                      -22-
<PAGE>   26

                           reasonable endeavours to ensure that other Exult
                           Systems are Year 2000 Compliant and EMU Compliant,
                           including wherever practicable obtaining appropriate
                           warranties from the third party providers and
                           providing BPA and/or the relevant BPA Affiliate with
                           the benefit of such warranties.

                  19.2.3   Exult shall not be in breach of the warranties in
                           Clause 19.2.2 to the extent that any failure of the
                           Future Systems and Exult Proprietary Systems to be
                           Year 2000 Compliant or EMU Compliant is caused by
                           data, interfaces with third party systems and
                           software, including BPA Systems, in each case which
                           are not Year 2000 Compliant or EMU Compliant.

         19.3     BPA hereby represents and warrants to Exult that:

                  19.3.1   INCORPORATION AND EXISTENCE It is duly incorporated,
                           organised and validly existing under its law of
                           incorporation.

                  19.3.2   POWER AND AUTHORITY It has the legal right and full
                           power and authority to execute and deliver, and to
                           exercise its rights and perform its obligations under
                           this Agreement and all the documents which are to be
                           executed by it as envisaged by this Agreement.

                  19.3.3   CORPORATE ACTION All corporate action required by it
                           to authorise the execution and delivery of, and to
                           exercise its rights and perform its obligations under
                           this Agreement and all other documents which are to
                           be executed by it as envisaged by this Agreement has
                           been or will be taken.

                  19.3.4   ASSURANCE Nothing contained in this Agreement will:

                           (i)      result in a breach of any provision of its
                                    constitutional documents; or

                           (ii)     result in a breach of any agreement, licence
                                    or other instrument, order, judgment or
                                    decree of any Court, governmental agency or
                                    regulatory body to which it is bound.

         19.4     Each of BPA and Exult undertakes to perform its obligations
                  under this Agreement in compliance with all applicable laws,
                  enactments, orders and regulations.

         19.5     Except as expressly stated in this Agreement, all warranties
                  and conditions, whether express or implied by statue, common
                  law or otherwise are hereby excluded to the extent permitted
                  by law.

20       LIMITATION OF LIABILITY

         20.1     Neither party shall limit or exclude its liability to the
                  other in respect of (i) death or personal injury caused by its
                  negligence or the negligence of its employees acting in the
                  course of their employment; (ii) any fraudulent
                  misrepresentations including any pre-contractual
                  misrepresentation made by a party on which the other party can
                  be shown to have relied when entering into this Agreement; and
                  (iii) any other liability which by law

                                      -23-
<PAGE>   27

                  cannot be excluded.

         20.2     Except with respect to the parties obligations to procure (to
                  which Clause 20.3 applies) neither BPA nor Exult shall have
                  any liability to the other by virtue of being parties to this
                  Agreement in respect of any claims, liabilities or other
                  matters relating to a Country Agreement and the terms of the
                  relevant Country Agreement shall apply exclusively to any such
                  liability.

         20.3     Subject to the provisions of Clause 21.6 (Rights of Action),
                  the liability of each party to the other arising from any
                  breach of a procurement obligation under this Agreement in
                  relation to Country Obligations shall be limited to the
                  maximum liability of its respective Affiliate for failure to
                  comply with such Country Obligations as determined in
                  accordance with the terms of the relevant Country Agreement.

         20.4     Subject to Clauses 20.1, 20.3 and 20.5 each party's aggregate
                  liability to the other in respect of all claims arising out of
                  this Agreement shall be limited to the greater of the sums
                  paid and payable by BPA to Exult under this Agreement at the
                  date on which the event that gives rise to the liability
                  occurs or $250,000.

         20.5     Subject to Clause 20.7, neither party shall be liable to the
                  other party for any consequential or indirect loss or damage
                  suffered by the other party in connection with this Agreement.

         20.6     Neither party shall be liable to the other for any loss of
                  profits, loss of revenues, loss of goodwill or loss of or
                  failure to make any anticipated savings.

         20.7     In respect of BPA, BPA's re-establishment costs, and in
                  respect of Exult, the categories of cost identified in
                  Schedule C in relation to termination, such costs are not
                  considered consequential or indirect losses.

         20.8     The limitations set out in this Clause 20 shall not apply with
                  respect to:

                  (i)      Indemnities (including those indemnities set forth in
                           Schedule J);

                  (ii)     BPA's obligation to pay, including with respect to
                           Early Termination Charges;

                  (iii)    [***]*

                  (iv)     Liabilities arising from the breach of the
                           confidentiality provisions under this Agreement;

                  (v)      Payment under designated insurance policies; and

                  (vi)     Payment of Charges and Service Credits.

-----------------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                      -24-
<PAGE>   28

         20.9     Subject to Clause 28.13 (Equitable Remedies), the parties
                  recognise that damages are the only remedy available under
                  this Agreement and, to the extent permissible by law, the
                  limits in this Clause 20 are the absolute limit of each
                  party's liability arising under or in connection with this
                  Agreement. All other liability is expressly excluded.

         20.10    LIMITATION ON BPA FRAMEWORK AFFILIATES' CLAIMS

                  20.10.1  The following represents the limit of all claims or
                           actions that may be made in relation to the provision
                           of Framework Services by Exult pursuant to this
                           Agreement relative to BPA Framework Affiliates:

                           (i)      subject to the terms of this Clause 20.10,
                                    BPA shall have the right to bring actions
                                    against Exult in respect of such BPA
                                    Framework Affiliate for Losses suffered by
                                    the BPA Framework Affiliate in respect of
                                    the Due Diligence Services or this
                                    Agreement;

                           (ii)     BPA shall wherever reasonably practicable
                                    consolidate actions against Exult for Losses
                                    suffered by BPA Framework Affiliates in
                                    respect of each alleged default; and

                           (iii)    the BPA Framework Affiliates' Losses shall
                                    be deemed the direct Losses of BPA but all
                                    such Losses shall be subject to the
                                    exclusions and limitations set out in this
                                    Agreement.

                  20.10.2  BPA shall procure that the BPA Framework Affiliate
                           will not make any claim or be a party to any claim or
                           other action against Exult or an Exult Affiliate or
                           their employees, offices or directors arising from or
                           in connection with the provision of Due Diligence
                           Services pursuant to this Agreement.

                  20.10.3  BPA is fully responsible for the performance of all
                           its obligations under this Agreement with respect to
                           the Due Diligence Services provided to such
                           Participating Affiliates.

                  20.10.4  Nothing in Clause 20.10.2 or Clause 20.10.3 relieves
                           BPA of its obligations or expands Exult's obligations
                           under this Agreement.

21       INDEMNITIES

         21.1     INDEMNITIES BY EXULT

         Subject to Clause 21.5, Exult shall indemnify and keep indemnified BPA,
         the Participating Affiliates and its and their respective officers,
         directors, employees, agents, successors and assigns (each, an
         "Indemnified BPA Party") from and against any and all Losses arising in
         connection with this Agreement from any of the following:

                  21.1.1   a claim by a BPA Third Party arising from the death
                           or illness of or personal injury to any BPA Third
                           Party or from any damage to any real or tangible
                           personal property of any BPA Third Party arising
                           directly from and to the extent

                                      -25-
<PAGE>   29

                           of the negligent act or omission of Exult, an Exult
                           Participating Affiliate or its and their respective
                           employees, officers, agents or subcontractors;

                  21.1.2   a claim by a BPA Third Party arising from the death
                           or illness of or personal injury to any employee of
                           Exult or of an Exult Participating Affiliate or to
                           any employee of their respective agents, or
                           subcontractors or arising from any damage to any real
                           or tangible personal property of any employee of
                           Exult, or of an Exult Participating Affiliate, or of
                           any employee of their respective agents, or
                           subcontractors in each case notwithstanding that such
                           claim arose from the negligence of an Indemnified BPA
                           Party;

                  21.1.3   a claim by a third party, other than a BPA Affiliate,
                           to a Third Party Contract where such claim arises in
                           connection with a breach of Exult's or Exult
                           Participating Affiliate's obligations under or
                           relating to such Third Party Contract assumed by
                           Exult or the relevant Exult Participating Affiliate
                           pursuant to obtaining consents in respect of such
                           Third Party Contract to enable Exult or the relevant
                           Exult Participating Affiliate to provide the
                           Services; and

                  21.1.4   a claim by a BPA Third Party arising from and
                           directly connected with the breach of any law, rule,
                           regulation or order, where such breach arises
                           directly from the negligent act or omission of Exult,
                           an Exult Participating Affiliate or its and their
                           respective employees, officers, agents or
                           subcontractors.

         21.2     INDEMNITIES BY BPA

         Subject to Clause 21.5, BPA shall indemnify and keep indemnified Exult,
         the Exult Participating Affiliates and its and their respective
         officers, directors, employees, agents, successors and assigns (each,
         an "Indemnified Exult Party") from and against any and all Losses
         arising in connection with this Agreement from any of the following:

                  21.2.1   a claim by an Exult Third Party arising from the
                           death or illness of or personal injury to any Exult
                           Third Party or from any damage to any real or
                           tangible personal property of any Exult Third Party
                           arising directly from and to the extent of the
                           negligent act or omission of BPA, a BPA Participating
                           Affiliate or its and their respective employees,
                           officers, agents, or subcontractors;

                  21.2.2   a claim by an Exult Third Party arising from the
                           death or illness of or personal injury to any
                           employee of BPA, or of a Participating Affiliate or
                           to any employee of their respective agents or
                           subcontractors or arising from any damage to any real
                           or tangible personal property of any employee of BPA,
                           or of a Participating Affiliate or of any employee of
                           their respective agents or subcontractors, in each
                           case, notwithstanding that such claim arose from the
                           negligence of an Indemnified Exult Party;

                  21.2.3   a claim by a third party, other than an Exult
                           Affiliate, to an Exult Third Party Contract where
                           such claim arises in connection with a breach of
                           BPA's or BPA Participating Affiliate's obligations
                           under or relating to such Exult Third Party Contract
                           assumed by BPA or the relevant BPA Participating
                           Affiliate pursuant to

                                      -26-
<PAGE>   30

                           obtaining consents in respect of such Exult Third
                           Party Contract obtained on the termination or expiry
                           of the relevant Country Agreement;

                  21.2.4   a claim by an Exult Third Party arising from and
                           directly connected with the breach of any law, rule,
                           regulation or order, where such breach arises
                           directly from the negligent act or omission of BPA, a
                           BPA Participating Affiliate or its and their
                           respective employees;

                  21.2.5   a claim by an Exult Third Party where such Exult
                           Third Party:

                           (i)      is an employee or former employee of BPA or
                                    of a BPA Affiliate to the extent such claim
                                    relates to the period such employee or
                                    former employee was employed by BPA or a BPA
                                    Affiliate (except to the extent that such
                                    claim is covered by the indemnity provisions
                                    set forth in Schedule J of the Country
                                    Agreement);

                           (ii)     is a beneficiary under any BPA or BPA
                                    Affiliate employee related benefits plans,
                                    programmes or schemes to the extent that
                                    such claim relates to such plans, programmes
                                    or schemes; or

                           (iii)    has a fiduciary role or responsibility in
                                    relation to any such BPA or BPA Affiliate's
                                    employee related benefit plans, programmes
                                    or schemes to the extent such claim relates
                                    to such role or responsibility,

                                    in each case, except to the extent that such
                                    claim results from the negligence of Exult,
                                    an Exult Participating Affiliate, or its or
                                    their respective employees, officer, agents
                                    or subcontractors.

         21.3     INDEMNIFICATION BY EXULT WITH RESPECT TO INTELLECTUAL PROPERTY

                  21.3.1   Subject to Clause 21.5, Exult shall indemnify and
                           keep indemnified BPA and the relevant Participating
                           Affiliates, and their respective officers, directors,
                           employees and agents from and against any and all
                           Losses of such Participating Affiliates arising out
                           of or in connection with any claim by a third party
                           that a Participating Affiliate's or BPA's use or
                           possession of any of the Exult Proprietary Systems is
                           unauthorised or infringes the Intellectual Property
                           rights of any third party.

                  21.3.2   In the event of any such claim being made, BPA shall
                           procure that the relevant Participating Affiliate
                           notifies the Exult representative on the Regional
                           Steering Committee as soon as practicable upon
                           becoming aware of the same and, subject to being
                           indemnified, at the request of Exult or the relevant
                           Exult Participating Affiliate, grants Exult or that
                           Exult Participating Affiliate sole conduct of the
                           claim and provides to Exult or that Exult
                           Participating Affiliate all reasonable assistance in
                           the conduct of the claim provided that in conducting
                           the claim Exult or that Exult Participating Affiliate
                           shall minimise the disruption to the business of the
                           BPA and the relevant Participating Affiliates,
                           including the use of the Exult Intellectual Property,
                           as the case may be.

                                      -27-
<PAGE>   31

                  21.3.3   No liability shall exist under this Clause 21.3 to
                           the extent that any such claim arises solely from:

                           (i)      the use by BPA or the relevant Participating
                                    Affiliate of the relevant Exult Intellectual
                                    Property for purposes not connected with the
                                    Services or services equivalent to the
                                    Services in the Country in which those
                                    Services are being provided or as otherwise
                                    authorised;

                           (ii)     any modification of the relevant Exult
                                    Intellectual Property by or on behalf of BPA
                                    or the Participating Affiliates to which
                                    Exult or the relevant Exult Participating
                                    Affiliate or the third party, as the case
                                    may be, has not given its consent; or

                           (iii)    use of the relevant Exult Systems, Future
                                    Systems or Work Product in connection with
                                    materials or data supplied by BPA or any of
                                    the Participating Affiliates.

                  21.3.4   In the event that BPA's or a Participating
                           Affiliate's use or possession of any part of the
                           Exult Intellectual Property is held to be
                           unauthorised or to infringe any third party
                           Intellectual Property rights, then Exult shall, or
                           shall procure that the relevant Exult Participating
                           Affiliate shall, at its own expense and at BPA's or
                           the relevant Participating Affiliate's option:

                           (i)      obtain for BPA or the relevant the
                                    Participating Affiliate a licence or such
                                    other right to continue to use the Exult
                                    Intellectual Property or part thereof; or

                           (ii)     replace or modify such part so as to avoid
                                    or rectify the unauthorised use or
                                    infringement without significant
                                    interruption or degradation in performance,

                                    provided that BPA shall, or shall procure
                                    that the relevant Participating Affiliate
                                    shall, provide the relevant Exult
                                    Participating Affiliate with all reasonable
                                    assistance (at the cost of Exult) to enable
                                    Exult or the relevant Exult Participating
                                    Affiliate to so do.

         21.4     INDEMNIFICATION BY BPA IN RELATION TO INTELLECTUAL PROPERTY

                  21.4.1   Subject to Clause 21.5, BPA shall indemnify and keep
                           indemnified Exult and the relevant Exult
                           Participating Affiliate and their respective
                           employees, officers, agents or subcontractors from
                           and against any and all Losses arising out of or in
                           connection with any claim by a third party that Exult
                           or Exult Participating Affiliate's use of any of the
                           BPA Systems which has been authorised by BPA or the
                           relevant Participating Affiliate is unauthorised or
                           infringes the Intellectual Property rights of any
                           third party.

                  21.4.2   In the event of any such claim being made, Exult
                           shall, or shall procure that the relevant Exult
                           Participating Affiliate shall, notify the BPA
                           Regional representative

                                      -28-
<PAGE>   32

                           on the Regional Governance Panel as soon as
                           practicable upon becoming aware of the claim and,
                           subject to being indemnified at the request of BPA or
                           the relevant Participating Affiliate, grant BPA or
                           that Participating Affiliate sole conduct of the
                           claim and provide to that Participating Affiliate all
                           reasonable assistance in the conduct of the claim.

                  21.4.3   No liability shall exist under Clause 21.4 to the
                           extent that any such claim arises from:

                           (i)      the use by the relevant Exult Participating
                                    Affiliate of the relevant BPA System for
                                    purposes not connected with the provision of
                                    the Services in the Country in which the
                                    Services are provided; or

                           (ii)     any modification of the BPA System by or on
                                    behalf of the relevant Exult Participating
                                    Affiliate to which the relevant BPA
                                    Participating Affiliate, as the case may be,
                                    has not given its consent.

                  21.4.4   In the event that Exult Participating Affiliate's use
                           of any part of the BPA Systems is held to be
                           unauthorised or to infringe any Intellectual Property
                           rights relating thereto, then BPA shall procure that
                           the relevant Participating Affiliate, at its own
                           expense:

                           (i)      obtains for the relevant Exult Participating
                                    Affiliate a licence or such other right to
                                    continue to use that System; or

                           (ii)     replaces or modifies such part so as to
                                    avoid or rectify the unauthorised use or
                                    infringement,

                                    provided that Exult shall, or shall procure
                                    that the relevant Exult Participating
                                    Affiliate shall, provide the relevant
                                    Participating Affiliate with all reasonable
                                    assistance to enable that Participating
                                    Affiliate to so do.

         21.5     DEFENCE OF CLAIMS

                  21.5.1   Each party will defend and (in respect of the Country
                           Agreements) procure its relevant Participating
                           Affiliate to defend any claim brought or threatened
                           against the other party to the extent that such claim
                           is or may be subject to the indemnity contained in
                           Clauses 21.1, 21.2, 21.3 and 21.4 (the party
                           providing such defence, the "Indemnifying Party" and
                           the party entitled to such defence, the "Indemnified
                           Party"). The Indemnifying Party will bear the expense
                           of such defence and pay any damages and legal fees
                           finally awarded by a court of competent jurisdiction
                           which are attributable to such claim.

                  21.5.2   The Indemnified Party shall notify the Indemnifying
                           Party of any claim under Clauses 21.1, 21.2, 21.3 and
                           21.4 within 30 days (or such shorter period as may be
                           required to respond to a third party claim) after
                           receipt of notice. The Indemnifying Party required to
                           indemnify the Indemnified Party under this Agreement
                           shall have no obligation for any claim under this
                           Clause 21.5 to the

                                      -29-
<PAGE>   33

                           extent that the defence of such claim is prejudiced
                           by such failure if:

                           (i)      the Indemnified Party fails to notify the
                                    Indemnifying Party of such claim as provided
                                    above;

                           (ii)     the Indemnified Party fails to tender
                                    control of the defence of such claim to the
                                    Indemnifying Party; or

                           (iii)    the Indemnified Party fails to provide the
                                    Indemnifying Party with all reasonable
                                    cooperation in the defence of such claim
                                    (the cost thereof to be borne by the
                                    Indemnifying Party).

                  21.5.3   The Indemnifying Party shall have no obligation for
                           any claim under this Agreement if the Indemnified
                           Party makes any admission or settlement regarding
                           such claim without the prior written consent of the
                           Indemnifying Party, which consent shall not be
                           unreasonably withheld or delayed. Notwithstanding the
                           foregoing sentence, the Indemnifying Party may settle
                           any claim involving only the payment of money by the
                           Indemnifying Party.

                  21.5.4   The Indemnified Party shall have the right (but not
                           the obligation) to participate in such defence or
                           settlement (and in the case of any proposed
                           settlement of a claim which does not involve only the
                           payment of money, the Indemnifying Party shall obtain
                           the prior written consent of the Indemnified Party to
                           such settlement, such consent not to be unreasonably
                           withheld or delayed), in which event the Indemnified
                           Party shall pay its attorneys' fees associated with
                           such participation.

                  21.5.5   In conducting the defence of the claim, the
                           Indemnifying Party shall liaise with the Indemnified
                           Party and keep the Indemnified Party informed as to
                           the progress of the action and shall take into
                           account the requirements and requests of the
                           Indemnified Party and in particular shall not make
                           any public statement relating to the action without
                           the Indemnified Party's prior written consent and
                           shall not do anything which could potentially
                           adversely prejudice the reputation or goodwill of the
                           Indemnified Party or its Affiliates.

         21.6     RIGHTS OF ACTION

                  21.6.1   In the event that either party has an obligation in
                           this Agreement to procure that any of its Affiliates
                           fulfil any Country Obligation and the relevant
                           Affiliate fails to comply with such Country
                           Obligation, the other party to this Agreement shall,
                           before taking any action under this Agreement,
                           procure that its relevant Affiliates take all
                           reasonable steps to enforce the relevant Country
                           Obligation pursuant to the relevant Country
                           Agreement, and, only if it is not possible by taking
                           such reasonable steps to enforce the Country
                           Obligation pursuant to the relevant Country Agreement
                           or seek redress in respect of such failure from the
                           relevant Affiliate, shall it be entitled to take
                           action under this Agreement in respect of the failure
                           to procure.

                                      -30-
<PAGE>   34

                  21.6.2   In the event that an Affiliate of either of the
                           parties to this Agreement raises an action, or
                           reaches a settlement, in respect of any breach of a
                           Country Obligation then the outcome of such action or
                           such settlement (as the case may be) shall be in full
                           and final settlement of the relevant matter and
                           neither Exult or BPA shall be entitled to raise any
                           action against the other under this Agreement in
                           respect of failure to procure that its Affiliate
                           undertakes the Country Obligation.

         21.7     SURVIVAL OF RIGHTS

                  All indemnities, and exclusions and limitations of liability
                  contained in this Agreement shall remain binding on the
                  parties hereto, notwithstanding the expiry or termination of
                  this Agreement or any Country Agreement.

22       INSURANCE

         22.1     Within [***]* of the Commencement Date, Exult shall obtain and
                  maintain for the duration of this Agreement: ---

                  22.1.1   comprehensive general legal liability insurance for
                           an initial aggregate value of [***]*

                  22.1.2   professional indemnity insurance for an initial
                           aggregate value of [***]*;

                  22.1.3   any and all other insurance policies required by the
                           relevant law of each Country to which a Country
                           Agreement relates; and

                  22.1.4   any and all other insurance policies reasonably
                           required to cover the specific commercial
                           requirements of each Country subject to a Country
                           Agreement.

         22.2     The necessary insurance policies shall be issued by an
                  insurance company legally established and recognised in the
                  relevant Countries and which is approved by BPA such approval
                  not to be unreasonably withheld or delayed.

         22.3     Exult shall procure that the necessary insurance policies:

                  22.3.1   contain a waiver of all rights of subrogation against
                           BPA and/or the Participating Affiliates, and that
                           such waiver shall be endorsed upon the policies; and

                  22.3.2   contain an indemnity to principal provision which
                           will allow BPA and/or the Participating Affiliates to
                           recover its loss directly under the insurance policy
                           without reference to the policy holder.

         22.4     Exult and/or the Exult Affiliate shall be responsible for
                  payment of all premiums in relation to the insurance policies
                  referred to in Clauses 22.1.1 to 22.1.3, provided that the

-----------------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                      -31-
<PAGE>   35

                  payments may be recovered as a Pass Through Cost under the
                  relevant Country Agreements.

         22.5     The parties agree that the initial aggregate values of the
                  policies set out in Clauses 22.1.1 and 22.1.2 are appropriate
                  to cover the Country Agreements entered into at the
                  Commencement Date, but agree that the cover should be
                  increased pro rata as further Country Agreements are entered
                  into.

         22.6     Exult shall not increase the cover or amount of insurance from
                  that set out above without the prior written consent of BPA if
                  such increase will result in an increase in the Pass Through
                  Costs.

         22.7     Exult shall provide BPA with suitable evidence of all
                  insurance policies and shall provide BPA with 30 days notice
                  of cancellation, material alteration and/or non-payment of
                  premiums.

23       LETTER OF CREDIT

         23.1     In each of the first four Years of this Agreement, Exult shall
                  obtain and maintain a Letter of Credit issued by a bank,
                  insurance company or similar financial institution approved by
                  BPA from time to time (the "Issuer"). In relation to the
                  initial Year Exult shall obtain and maintain the Letter of
                  Credit within 30 days of the Commencement Date and in respect
                  of subsequent Years shall within 30 days of the commencement
                  of that Year, provide BPA with suitable evidence that
                  arrangements have been made for the Letter of Credit for the
                  following Year to be put in place.

         23.2     The Letter of Credit shall be substantially in the form set
                  out in Schedule K (Letter of Credit), provided that the amount
                  covered in each Year shall be as follows:

                  23.2.1   Year 1: [***]*

                  23.2.2   Year 2: [***]*

                  23.2.3   Year 3: [***]*, and

                  23.2.4   Year 4: [***]*.

         23.3     Exult shall cause a Letter of Credit to be issued for each of
                  the Years specified in Clause 23.2. With respect to such
                  Letters of Credit:

                  23.3.1   The expiration date of each such Letter of Credit
                           shall be on the first to occur of the following:

                           (i)      [***]*

-----------------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                      -32-
<PAGE>   36

                           (ii)     [***]*

                           [***]*

                  23.3.2   In connection with the Letter of Credit issued for
                           Year 4, as required by Clause 23.2.4, BPA and Exult
                           agree that, if BPA is not entitled to give notice of
                           termination of this Agreement under Clauses 11.1.1 or
                           11.1.3(ii) or to give notice of Default under Clause
                           11.1.2 before a date that is 395 days after the
                           issuance of that Letter of Credit, then BPA and Exult
                           shall send to the issuing bank a written notice
                           terminating that Letter of Credit.

                  23.3.3   In the event that any Letter of Credit remains in
                           effect for a period longer than one year, then BPA
                           shall pay all fees and costs charged by the issuing
                           bank in connection with having the Letter of Credit
                           remain in place and in effect for longer than one
                           year.

                  23.3.4   A claim made by BPA against Exult shall be entitled
                           to the protections of the then-existing Letter of
                           Credit regardless of when that claim may have arisen.
                           (By way of example, if a claim against Exult actually
                           arose in Year 2, but BPA was not aware of that claim
                           or was unable to bring that claim because of any
                           applicable notice periods until Year 3, then BPA
                           would be entitled to have the benefits of the Letter
                           of Credit existing for Year 3 for such claim.)

         23.4     BPA shall be entitled to make a demand under the Letter of
                  Credit in accordance with its terms; provided, however, that
                  the following conditions are met:

                  23.4.1   BPA provides Exult with 10 days notice that BPA will
                           make a demand under the Letter of Credit;

                  23.4.2   BPA provides Exult with a copy of the decision on the
                           Arbitrator in favour of BPA that it was entitled to
                           terminate this Agreement and/or the Country
                           Agreement(s) (as the case may be) and in respect of
                           BPA (or its Affiliates as the case may be) claim
                           under this Agreement or the Country Agreement(s) for
                           the amount specified in the Award; and

                  23.4.3   BPA provides Exult with the written decision of an
                           Expert that Exult has passed a resolution or that the
                           court has made an order that Exult be wound up
                           otherwise than for the purposes of a reconstruction
                           or amalgamation, or that a receiver, manager or
                           administrator on behalf of a creditor has been
                           appointed in respect of Exult's business or that
                           circumstances have arisen which would entitle a
                           creditor to request that a court appoint a receiver,
                           manager or administrator or which would entitle the
                           court otherwise than for the purpose of a bona fide
                           reconstruction or amalgamation to make a winding up
                           order or that Exult is unable to pay its debts within
                           the meaning of Section 123 of the UK Insolvency Act
                           1986 or its relevant foreign jurisdiction equivalent.

                                      -33-
<PAGE>   37

         23.5     Once Exult's Net Equity Value exceeds [***]*, (1) Exult and
                  BPA shall each issue a notice within 5 days to the Issuer
                  terminating any outstanding Letter of Credit issued in favour
                  of BPA under this Clause 23, and (2) Exult's obligations to
                  obtain or maintain any Letters of Credit pursuant to this
                  Clause 23 shall cease.

24       RECOVERY OF DAMAGE AWARDS

         24.1     In the event that the parties cannot agree as to whether there
                  is a default or as to the amount to be paid to either party by
                  the other in connection with any default under this Agreement,
                  the matter shall be resolved pursuant to the Dispute
                  Resolution Procedure in accordance with Clause 25.

         24.2     In the event that it is agreed, or determined pursuant to
                  Clause 24.1, that Exult is liable to pay an Award to BPA the
                  mechanism for recovering such Award shall be as follows:

                  24.2.1   Subject to Clause 24.2.5 Exult shall first seek to
                           recover the Award under any relevant insurance policy
                           and pay the Award recovered to BPA;

                  24.2.2   if the Award is not paid to BPA pursuant to Clause
                           24.2.1 within 30 days of it being agreed or
                           determined that an Award is payable, BPA shall be
                           entitled to seek to recover the Award directly under
                           the indemnity to principal provision contained in any
                           relevant insurance policy maintained by Exult in
                           accordance with Clause 22 (Insurance);

                  24.2.3   if the Award is not paid pursuant to Clause 24.2.1 or
                           Clause 24.2.2, BPA shall provide Exult with 30 days
                           notice within which Exult shall pay the Award to BPA;

                  24.2.4   subject to the provisions of Clause 23 (Letter of
                           Credit), if the Award is not paid pursuant to Clauses
                           24.2.1, 24.2.2 or 24.2.3 within the 30 day notice
                           period in Clause 24.2.3 then BPA shall have the right
                           but not the obligation to make a demand under the
                           Letter of Credit;

                  24.2.5   Exult shall not be entitled to seek to recover under
                           any insurance policy maintained pursuant to Clause 22
                           (Insurance) in order to satisfy any indemnity claim
                           or obligation or to recover any Award made in
                           connection with indemnity provisions other than
                           claims, obligations or Awards in connection with
                           Clauses 21.2.1 and 21.2.2.

                  24.2.6   In respect of an Award or other indemnity claim or
                           obligation that BPA is liable to pay to Exult, BPA
                           shall not be entitled to seek to recover under any
                           insurance policy maintained pursuant to Clause 22
                           (Insurance) in order to satisfy any indemnity claim
                           or obligation or recover any Award made in connection
                           with indemnity provisions other than claims,
                           obligations or Awards made in connection with Clauses
                           21.2.1 and 21.2.2.

-----------------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                      -34-
<PAGE>   38

25       DISPUTE RESOLUTION

         25.1     INFORMAL DISPUTE RESOLUTION

                  Prior to the initiation of Dispute Resolution Procedure
                  pursuant to Clauses 25.2 and 25.3, the parties shall and shall
                  procure that their respective Affiliates shall attempt to
                  resolve any Dispute informally, as follows:

                  25.1.1   Upon the request of either Country Representative in
                           the case of a Dispute which has not been resolved, or
                           cannot be resolved by the Country Representatives,
                           that Dispute shall be referred to the relevant
                           Regional Governance Panel;

                  25.1.2   In the case of a Dispute arising under a Country
                           Agreement which has not been, or cannot be, resolved
                           within [***]* of the matter being referred to the
                           relevant Regional Governance Panel, and, in any
                           event, in the case of a Dispute arising under this
                           Agreement, that Dispute will be referred to the
                           Global Governance Panel. The Global Governance Panel
                           shall use its best efforts to resolve such Dispute

                  25.1.3   If the Global Governance Panel is unable to resolve
                           the Dispute within 15 days after it is submitted to
                           the Global Governance Panel (or such later time as
                           may be agreed by the parties to this Agreement), then
                           the Dispute shall be referred to the Exult Chief
                           Executive Officer and the BPA Vice President Group
                           HR.

                  25.1.4   If the BPA Vice President Group HR and the Exult
                           Chief Executive Officer have not been able to resolve
                           the Dispute within [***]* of the matter being
                           referred to them (or such later date as they may
                           agree), subject to Clauses 24.1.6, 24.1.7, 24.1.8 and
                           24.1.9 the Dispute shall be referred to Expert
                           Decision or Arbitration (as the case may be) in
                           accordance with the provisions of this Agreement.

                  25.1.5   During the course of any discussions in accordance
                           with this Clause 25, all reasonable requests made by
                           one party to the other for information will be
                           honoured in order that the parties may be fully
                           advised of each other's position. Any Confidential
                           Information disclosed will be treated by the
                           recipient in accordance with Clause 14.

                  25.1.6   Unless the Agreement specifies otherwise, all
                           Disputes shall be referred to the Informal Dispute
                           Resolution Procedure and thereafter to Arbitration
                           pursuant to Clause 25.3.

-----------------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                      -35-
<PAGE>   39

         25.2     EXPERT DECISION

                  25.2.1   Where a Dispute is designated in the Agreement or any
                           Country Agreement as appropriate for Expert Decision,
                           it shall be referred for determination to an expert
                           (the "Expert") who shall act as an expert and not as
                           an arbitrator nominated either jointly by the
                           parties, or failing agreement between them within the
                           time stated in this Agreement or, where no time is
                           stated, within 10 working days, on the application of
                           BPA or Exult by the President for the time being of :

                           (i)      the Institute of Electrical Engineers for
                                    any issue involving software, hardware, or
                                    systems;

                           (ii)     the Institute of Chartered Accountants for
                                    England and Wales for any issue involving
                                    finance, accounting and tax; and

                           (iii)    the Institute of Personnel and Development
                                    Management for any issue involving human
                                    resources polices and practices that cannot
                                    be referred to an appropriate Expert under
                                    Clause 25.2.1(i) and (ii) above.

                  25.2.2   The parties agree:

                           (i)      to supply the Expert with the assistance,
                                    documents and information he/she requires
                                    for the purpose of his/her determination;

                           (ii)     that in all cases the terms of appointment
                                    of the Expert shall include a requirement on
                                    the Expert to give his/her determination
                                    with 21 days or such other period as may be
                                    agreed, to hold professional indemnity
                                    insurance for both then and for 3 years
                                    following the date of his/her determination
                                    and to establish his/her own reasonable
                                    procedures to enable him to give his
                                    determination; and

                           (iii)    that in determining any disagreement on any
                                    element of the Due Diligence Report pursuant
                                    to Clause 4.5 the Expert shall take into
                                    account of what was being referred or
                                    provided to the relevant Participating
                                    Affiliate prior to the relevant Effective
                                    Date.

                  25.2.3   The Expert's Decision is final and binding on the
                           parties in the absence of negligence, manifest error
                           or bad faith. The Expert acts as an expert and not an
                           arbitrator; Expert's Decision is not a quasi-judicial
                           procedure. Save as provided elsewhere in this
                           Agreement, each party shall bear its own costs and
                           the costs of the Expert shall be borne equally
                           between the parties.

         25.3     ARBITRATION

                  25.3.1   Where a Dispute is designated in the Agreement or any
                           Country Agreement as appropriate for Arbitration, it
                           shall be referred to arbitration at the written
                           request of any party under the Rules of the
                           International Chamber of Commerce, which rules are
                           deemed to be incorporated by reference into this
                           Clause 25.3.

                  25.3.2   The parties agree and shall procure that, subject to
                           the relevant applicable laws

                                      -36-
<PAGE>   40

                  governing a Country Agreement, their respective Affiliates
                  agree that:

                           (i)      the number of arbitrators shall be three;

                           (ii)     the place of the arbitration shall be
                                    London;

                           (iii)    the language to be used in the arbitration
                                    proceedings shall be English; and

                           (iv)     the ruling of the arbitrators on the Dispute
                                    shall be final and binding.

26       FORCE MAJEURE

         26.1     Subject to Clause 26.2, neither party shall be liable to the
                  other for any Losses of any kind whatsoever, including but not
                  limited to any damages, whether directly or indirectly caused
                  to or incurred by the other party to the extent such Losses
                  arise by reason of any failure or delay in the performance of
                  its obligations hereunder which is due to Force Majeure.

         26.2     The party claiming to be prevented or delayed in the
                  performance of any of its obligations under this Agreement by
                  reason of Force Majeure shall use reasonable endeavours to
                  continue to perform its obligations under this Agreement
                  without being obliged to incur any significant additional cost
                  to bring the Force Majeure to a close or to find a solution by
                  which the Agreement may be performed despite the continuance
                  of the Force Majeure event.

         26.3     If either party shall become aware of circumstances of Force
                  Majeure which give rise to or which are likely to give rise to
                  any such failure or delay on its part, it shall forthwith
                  notify the other by the most expeditious method then available
                  and shall inform the other of the period which it is estimated
                  that such failure or delay may continue. If Force Majeure
                  continues for seven days or longer the Global Governance Panel
                  shall be notified by the party affected by such Force Majeure
                  and requested to decide upon a course of action.

         26.4     It is agreed that any failure by a party to perform or any
                  delay by a party in performing its obligations under this
                  Agreement which results from any failure or delay in the
                  performance of its obligations by any person, firm or company
                  with which such party shall have entered into any contract,
                  supply arrangement or sub-contract or otherwise shall be
                  regarded as a failure or delay due to Force Majeure only in
                  the event that such person, firm or company shall itself be
                  prevented from or delayed in complying with its obligations
                  under such contract, supply arrangement or sub-contract or
                  otherwise as a result of circumstances which would be Force
                  Majeure for the purposes of this Agreement.

         26.5     If an event of Force Majeure arises and continues for a period
                  of 6 months which materially prevents or hinders Exult or its
                  Affiliates from undertaking or completing the Due Diligence
                  Exercise, and Exult, BPA and their respective Affiliates from
                  entering into Country Agreements, in one or more Countries
                  (the "Affected Countries"), then either

                                      -37-
<PAGE>   41

                  party may at any time by notice terminate the parties'
                  obligations in relation to Clause 2 (Structure of Framework
                  Agreement on Country Take On) and Clause 7 (Exclusivity) in
                  respect of the "Affected Countries" and for the avoidance of
                  doubt, in such circumstances:

                  26.5.1   Neither party shall be obliged to fulfil its
                           obligations in relation to the procedures for Country
                           take on in respect of the Affected Countries as set
                           out in Clause 2; and

                  26.5.2   BPA and BPA Affiliates shall have the right to obtain
                           human resources services (including the Services)
                           directly from within BPA from a BPA Affiliate or from
                           a third party in respect of the Affected Countries.

         26.6     If, following the entry into Country Agreements for each of
                  the Countries, all of the Country Agreements have been
                  terminated by reason of Force Majeure pursuant to the terms of
                  those Country Agreements, either party may terminate this
                  Agreement on written notice, such termination to take effect
                  immediately after the date of receipt of such notice. In the
                  event of such termination the provisions of Clause 12
                  (Consequences of Termination) shall apply.

27       BPA FRAMEWORK AFFILIATES

         27.1     Exult acknowledges that BPA has concluded this Agreement for
                  the benefit of BPA and the BPA Framework Affiliates.

         27.2     At the request of BPA, Exult shall at BPA's expense execute
                  all deeds or other documents required to enable Losses
                  incurred or sustained by any BPA Framework Affiliate to be
                  recovered by BPA pursuant to Clause 20.10.

28       GENERAL TERMS

         28.1     PUBLICITY

                  28.1.1   Except with the prior written consent of the other
                           party each party shall not and shall procure that its
                           Affiliates shall not make any press or other public
                           announcements relating to this Agreement or any
                           Country Agreement or disclose any information
                           relating to the commercial or other terms of this
                           Agreement or any Country Agreement.

                  28.1.2   It is the intention of the parties that immediately
                           following the Commencement Date, they will jointly
                           develop and agree a press release relating to their
                           relationship under this Agreement.

         28.2     NOTICES

                  Wherever under this Agreement a party is required or permitted
                  to give notice to the other party, such notice shall be in
                  writing and shall be delivered personally, sent by fax, (as
                  appropriate) recognised express courier service or certified,
                  registered, first class

                                      -38-
<PAGE>   42

                  mail. Any such notice shall be deemed given when actually
                  received when so delivered personally, by fax or express
                  courier, or if mailed, on the fifth day after its mailing,
                  postage prepaid to the recipient party addressed as follows:

                  In the case of BPA:

                  Global Representative
                  Britannic House
                  1 Finsbury Circus
                  London
                  EC2M 7BA

                  Fax: 0171 496 4630

                  with a copy (which shall not constitute effective notice) to:

                  BPA Global Commercial Contract Manager
                  Britannic House
                  1 Finsbury Circus
                  London
                  EC2M 7BA

                  Fax: 0171 496 4630

                  In the case of Exult:

                  Exult, Inc.
                  4 Park Plaza
                  Suite 350
                  Irvine
                  California 92614
                  Fax: 949 250 8086

                  Attention: Global Representative

                  with a copy (which shall not constitute effective notice) to:

                  Legal Department
                  4 Park Plaza
                  Suit 350
                  Irvine
                  California 92614

                  Fax: 949 250 8086

                  Any party may change its address for notices upon giving 10
                  days' prior notice of the

                                      -39-
<PAGE>   43

                  change to the other parties in the manner provided in this
                  Clause 28.2.

         28.3     LIMITATION ON RECRUITING

                  28.3.1   Subject as hereinafter provided in this Clause 28.3,
                           each of BPA or Exult shall not, during the term of
                           this Agreement or within six months of its
                           termination or expiry employ and/or solicit directly
                           or indirectly any employees of the other party or an
                           Affiliate of the other party who have been involved
                           in providing the Services or are otherwise connected
                           with this Agreement or any Country Agreement.

                  28.3.2   Clause 28.3.1 will not restrict BPA or Exult from
                           employing employees of any other party or employees
                           of the other party or an Affiliate of the other
                           party:

                           (i)      who apply unsolicited in response to a
                                    general advertising or other general
                                    recruitment campaign; or

                           (ii)     which the other party or Affiliate of such
                                    other party who employed the relevant
                                    employee has agreed in writing may be so
                                    employed; or

                           (iii)    as contemplated by Schedule J (Employee
                                    Transfer Arrangements) of a Country
                                    Agreement.

         28.4     WAIVER

                  28.4.1   Subject to Clause 28.12 (Legal Proceedings) no delay
                           or omission by either party to exercise any right or
                           power shall impair such right or power or be
                           construed as a waiver.

                  28.4.2   A waiver by either of the parties of any covenants to
                           be performed by the other party or of any breach
                           shall not be construed to be a waiver of any
                           succeeding breach or of any other covenant.

                  28.4.3   No waiver of any of the provisions of this Agreement
                           shall be effective unless it is expressly stated to
                           be a waiver and communicated to the other party in
                           writing in accordance with the provisions of Clause
                           28.2 (Notices).

         28.5     AMENDMENTS

                  The terms and conditions of this Agreement shall not be varied
                  or amended except by a written instrument executed by or on
                  behalf of each of the parties in accordance with Schedule L
                  (Change Control Management).

         28.6     SEVERABILITY

                  If any provision of this Agreement is held to be invalid,
                  unenforceable or void, such decision shall not have the effect
                  of invalidating or voiding the remainder of this Agreement,
                  and the parties agree that they shall, immediately commence in
                  good faith

                                      -40-
<PAGE>   44

                  negotiations to seek to remedy such invalidity,
                  unenforceability or illegality.

         28.7     COSTS

                  Except as expressly provided for otherwise, each party shall
                  bear its own costs and expenses incurred in connection with
                  the negotiation and preparation of this Agreement and the
                  Country Agreements.

         28.8     ENTIRE AGREEMENT

                  This Agreement shall constitute the entire agreement between
                  the parties with respect to the subject matter hereof and (to
                  the extent permissible by law) supersedes all prior
                  representations, writings, negotiations or understandings with
                  respect thereto (including the LOI) provided that neither
                  party is attempting to exclude any liability for fraudulent
                  statements (including pre-contractual misrepresentations on
                  which the other party can be shown to have relied).

         28.9     CONFLICT AND INCONSISTENCIES

                  28.9.1   In the event and to the extent only of any conflict
                           between the Clauses and the Schedules, the Clauses
                           shall prevail.

                  28.9.2   In the event of any inconsistencies between the
                           English language version of this Agreement or the
                           Country Agreements and any contract administration
                           documents prepared in connection therewith and any
                           translation of such agreements or documents, the
                           English language version shall prevail.

         28.10    SURVIVAL

                  The terms and conditions of this Agreement which are expressly
                  or by implication intended to survive its termination or
                  expiry shall so survive and continue to bind the parties.

         28.11    COUNTERPARTS

                  This Agreement may be executed in two or more counterparts or
                  by fax, each of which shall be deemed to be an original, but
                  all of which together shall constitute one agreement binding
                  on all parties, notwithstanding that all parties are not
                  signatories to the original or the same counterpart or fax
                  copy.

         28.12    LEGAL PROCEEDINGS

                  Any legal proceedings in relation to this Agreement must be
                  commenced by the relevant party within 2 years of the
                  termination or expiry of this Agreement.

         28.13    EQUITABLE REMEDIES

                  The parties agree that damages shall be the only remedy
                  available in respect of each

                                      -41-
<PAGE>   45

                  parties' liability arising under this Agreement provided that
                  the parties shall be free to seek equitable remedies
                  (including injunctive relief) in respect of claims relating to
                  breaches of confidentiality and to the infringement of
                  Intellectual Property rights.

         28.14    INDEPENDENT CONTRACTOR

                  In providing Services to BPA under this Agreement, Exult is
                  acting only as an independent contractor. Notwithstanding any
                  provision of this Agreement to the contrary, this Agreement
                  establishes and shall only be construed as establishing a
                  contract between unrelated business entities for the provision
                  and purchase of certain services and does not and shall not be
                  deemed to create a partnership, joint venture, agency or any
                  other type of joint relationship.

         28.15    GOVERNING LAW

                  28.15.1  This Agreement shall be governed and construed in
                           accordance with the laws of England and Wales.

                  28.15.2  The Country Agreements shall, subject only to any
                           local law requirement to the contrary, be governed by
                           and be subject to the laws of England and Wales.

         28.16    RESPONSIBILITY FOR EMPLOYEES

                  Employees shall be employees of Exult or the relevant Exult
                  Participating Affiliates as appropriate and under no
                  circumstances other than as provided in Schedule J (Employee
                  Transfer Arrangements) are Employees to be considered
                  employees of BPA or any BPA Affiliate. Exult or the relevant
                  Exult Participating Affiliate shall have the sole
                  responsibility for supervision and control of the Employees
                  and for payment of their entire compensation, including
                  salary, Withholding Taxes and social security taxes, workers
                  compensation, employee and disability benefits and the like
                  and shall be responsible for all employer obligations under
                  all applicable laws.

         28.17    RESTRICTIVE TRADE PRACTICES

                  Notwithstanding any other provision of this Agreement, no
                  provision of this Agreement which is of such a nature as to
                  make this Agreement liable to registration under the
                  Restrictive Trade Practices Act 1976 shall take effect until
                  the day after that on which particulars thereof have been duly
                  furnished to the Director General of Fair Trading pursuant to
                  the said Act. For the purposes of this Clause 28.17, the
                  expression "this Agreement" shall include any agreement
                  forming part of the same arrangement.

                                      -42-
<PAGE>   46

IN WITNESS whereof this Agreement has been executed the day and year first
written above.

SIGNED by ...................................
for and on behalf of BP AMOCO PLC in the presence of:

 .............................................

SIGNED by .............................. for and on
behalf of EXULT, INC.in the presence of:

 .............................................

                                      -43-
<PAGE>   47

                    LIST OF SCHEDULES TO FRAMEWORK AGREEMENT

A        Scope of Services (includes BPA Responsibilities)

B        Service Level Principles

C        Charges & Invoicing

G        General Transition Plan (includes Timetable for Country Rollout, Detail
         of Due Diligence Exercise)

K        Letter of Credit

L        Change Control Management

N        Pro Forma Country Agreement

O        BPA Controls

P        Global Governance Arrangements

Q        Data Protection

Z        Definitions

                                      -44-
<PAGE>   48

                                   SCHEDULE Z

                                   DEFINITIONS

1        DEFINITIONS

         "AFFECTED COUNTRIES" means as defined in Clause 26.5 (Force Majeure);

         "AFFILIATE" means in relation to BPA a BPA Affiliate and in relation to
         Exult an Exult Affiliate;

         "AGREEMENT" means the Clauses of and Schedules to this Agreement or any
         revised version agreed between the parties in accordance with its
         terms;

         "ARBITRATOR" or "ARBITRATION" has the meaning set out in Clause 25.3
         (Dispute Resolution);

         "AVERAGE CHARGE" means in each Year the monthly Charges (excluding
         Charges relating to Projects and Pass Through Costs) paid or payable by
         a Participating Affiliate within a CSC Group to a Exult Participating
         Affiliate under the relevant Country Agreement.

         "AWARD" means a sum payable by either party to the other in respect of
         a default of this Agreement, the amount being determined by agreement
         between the parties or in accordance with the Dispute Resolution
         Procedure.

         "BPA AFFILIATE" means any company which is from time to time directly
         or indirectly controlled by BPA and for this purpose:

         (i)      a company is directly controlled by another company
                  beneficially owning shares carrying the majority of votes at a
                  general meeting of shareholders (or its equivalent) of the
                  first mentioned company;

         (ii)     a particular company is indirectly controlled by a company if
                  a series of companies can be specified, beginning with that
                  company and ending with the particular company, so related
                  that each company in the series is directly controlled by one
                  or more of the companies earlier in the series; and

         (iii)    a company does not include any joint venture whether
                  incorporated or unincorporated.

         "BPA ASSETS" means the goods and other assets which are owned or used
         by BPA or the Participating Affiliates solely to provide the services
         equivalent to the Services immediately before the Effective Date
         including but not limited to, computer hardware, communication
         equipment, BPA Systems and Third Party Systems and facilities whether
         or not the subject of Third Party Contracts and as identified in each
         Country Agreement in each case which are required to be used by Exult
         or the Exult Participating Affiliates to provide the Services;

         "BPA CONTROLS" means those business practices (including computer
         security provisions, procedures to protect Confidential Information and
         procedures to ensure compliance with obligations to third parties in
         connection with Exult Participating Affiliate's provision of the

                                      -45-
<PAGE>   49

        Services hereunder), controls, BPA policies, quality standards and human
        resource, financial and accounting controls necessary to provide the
        Services in accordance with Good Industry Practices, including:

        (i)     the BPA Business Standards and Policy Document;

        (ii)    the BPA Policy on the Business Conduct and Code of Business
                Ethics;

        (iii)   the BPA Disaster Recovery Plan; and

        (iv)    the BPA IT Policy; and

        which have been provided or will be provided from time to time to Exult
        Participating Affiliate in writing and are listed in Schedule O (BPA
        Policies and Controls);

        "BPA FRAMEWORK AFFILIATES" means the BPA Affiliates which will receive
        the Due Diligence Services from Exult under this Agreement and BPA
        Framework Affiliate means any one of them;

        "BPA GLOBAL COMMERCIAL CONTRACT MANAGER" means the person appointed by
        BPA in accordance with and having the responsibilities referred to in
        the Global Governance Arrangements;

        "BPA INFORMATION" means the information provided by BPA or any BPA
        Affiliate which comes into the possession of Exult or any Exult
        Affiliate pursuant to this Agreement, or created under or arising out of
        data of BPA or BPA Affiliates pursuant to this Agreement;

        "BPA INTELLECTUAL PROPERTY" means as defined in Clause 13.1
        (Intellectual Property Rights);

        "BPA RESPONSIBILITIES" means those actions described in Schedule A which
        need to be performed by the BPA Participating Affiliate in order for
        Exult Participating Affiliate to be able to provide the Services;

        "BPA REGIONAL REPRESENTATIVE" means the individual appointed by BPA
        pursuant to this Agreement;

        "BPA SYSTEMS" means Systems (or part thereof) in which the Intellectual
        Property is owned by either BPA or BPA Affiliates and to be used in
        whole or in part in the provision of the Services as identified in each
        Country Agreement;

        "BPA THIRD PARTY" means a third party other than BPA, a BPA Affiliate
        and its and their respective agents, subcontractors, officers, directors
        and employees;

        "CHANGE CONTROL MANAGEMENT PROCESS" means the procedure by which changes
        may be made to the Agreement as set out in Schedule L (Change Control
        Management);

        "CHANGE OF CONTROL" shall be deemed to have occurred in relation to any
        company ("THE COMPANY")

                                      -46-
<PAGE>   50

        if any Relevant Entity, together with any Relevant Entity Affiliates:

        (i)     becomes interested (and, for the avoidance of doubt, was not
                previously so interested), directly or indirectly, in more than
                50 per cent of the shares of the Company or of the voting rights
                attached thereto including through an initial public offering of
                more than 50 per cent of the share capital of the Company; or

        (ii)    acquires the right to appoint or remove a majority of the board
                of directors of the Company;

        references to a Relevant Entity being "interested" in shares shall mean
        interested in those shares for the purposes of Part VI of the Companies
        Act 1985.

        for the purposes of this definition only "RELEVANT ENTITY AFFILIATE"
        means, in relation to any Relevant Entity, any other which is in Control
        of, is Controlled by or is under common Control with such Relevant
        Entity, "CONTROL" of a person shall mean:

        (i)     the right, whether direct or indirect, to vote 50 per cent or
                more of the securities having the power to elect directors of
                such person; or

        (ii)    the power, whether direct or indirect, to direct the management
                or policies of such person.

        "CHARGES" means the charges payable by the Client in respect of the
        Services calculated in accordance with Schedule C (Charges and
        Invoicing);

        "CLIENT HR COSTS" means the estimated costs incurred in providing
        services equivalent to the Services in the 12 months prior to the
        Effective Date as calculated in accordance with the methodology set out
        in Schedule C (Charges and Invoicing);

        "CLIENT SERVICE CENTRE" means a facility from which one or more Exult
        Participating Affiliate(s) provides Services to BPA Participating
        Affiliates who receive such Services pursuant to two or more Country
        Agreements.

        "COMMENCEMENT DATE" means the date of execution of this Agreement by
        both of the parties to this Agreement;

        "CONFIDENTIAL INFORMATION" means all information obtained from the other
        party which by its nature should be treated as confidential information
        or is marked as such which may come into its possession or into the
        possession of its employees, agents or subcontractors as a result of or
        in connection with this Agreement or any Country Agreement and any and
        all information which may be derived from such information;

        "CONTRACT MINIMUM(S)" has the meaning ascribed to it in Schedule C
        (Charges and Invoicing);

        "COUNTRIES" means the countries in which BPA operates and "COUNTRY"
        means any one of them;

                                      -47-
<PAGE>   51

        "COUNTRY AGREEMENT" means an agreement, substantially in the form of the
        Pro Forma Country Agreement to be entered into pursuant to this
        Agreement by a Participating Affiliate and Exult Participating Affiliate
        in relation to the provision of Services to that Participating Affiliate
        and any other BPA Affiliates and/or Affiliates specified therein;

        "COUNTRY COMMENCEMENT DATE" means, in relation to each Country
        Agreement, the date on which such agreement is executed;

        "COUNTRY OBLIGATION" means an obligation of any of the parties to a
        Country Agreement as set out in that Country Agreement;

        "COUNTRY REPRESENTATIVES" means the representatives appointed by each of
        BPA and Exult or the Participating Affiliates and the Exult
        Participating Affiliates in accordance with and having the
        responsibilities referred to in the Global Governance Plan and the
        Country Agreements and "COUNTRY REPRESENTATIVE" means any one of them;

        "CSC AVERAGE CHARGE" means the aggregate of the Average Charges payable
        by all Participating Affiliates within a CSC Group.

        "CSC GROUP" means those Participating Affiliates that 1) have entered
        into Country Agreement under which such Participating Affiliates are
        receiving Services from a common Client Service centre and 2) which the
        Regional Governance Panel agrees should be grouped together for the
        purposes of Clause 18 (Contract Minimums).

        "CSC PROJECTED CHARGE" means the aggregate of the Projected Monthly
        Charges payable by all Participating Affiliates within a CSC Group.

        "DEFAULT" means any material breach, or series of related or unrelated
        persistent breaches which when taken together constitute a material
        breach, of a material obligation under this Agreement by either party;

        "DISPUTE" means any dispute, controversy or claim arising under this
        Agreement and/or any Country Agreement between the parties to the
        relevant agreement;

        "DISPUTE RESOLUTION PROCEDURE" means the procedure which the parties
        agree should be used to resolve Disputes as set out in Clause 25
        (Dispute Resolution) of this Agreement;

        "DUE DILIGENCE COSTS" has the meaning set forth in Schedule C (Charges
        and Invoicing);

        "DUE DILIGENCE EXERCISE" means the exercise carried out in relation to
        each Country in accordance with Schedule G of the Framework Agreement
        which includes the production of the Due Diligence Report;

        "DUE DILIGENCE REPORT" means the report produced in relation to each
        Country Agreement as a result of the Due Diligence Exercise;

                                      -48-
<PAGE>   52

        "EARLY TERMINATION CHARGES" has the meaning set forth in Schedule C
        (Charges and Invoicing);

        "EFFECTIVE DATE" means, in relation to each Country Agreement, 00.01
        a.m. local time on the date on which Exult Participating Affiliate is
        first required to provide the Services or part thereof pursuant to the
        relevant Country Agreement;

        "EMPLOYEE" means any employee of Exult or an Exult Participating
        Affiliate employed from time to time for the purposes of performing
        Exult's or an Exult Participating Affiliate's obligations under this
        Agreement or a Country Agreement ;

        "EMU COMPLIANCE" means that all financial and accounting software,
        screen layouts and hardware, conform with the applicable conversion and
        rounding requirements set out in the European Council Regulation 1103/97
        and with the use of the euro as a dual and single currency and EMU
        Compliant shall be construed accordingly;

        "EXISTING EXULT RETURN" has the meaning set out in Clause 5.3.5
        (Significant Change);

        "EXISTING FINANCIAL POSITION" has the meaning ascribed to it in Clause
        5.3.5 (Significant Change);

        "EXISTING GUARANTEED MINIMUM SAVINGS" has the meaning ascribed to it in
        Clause 5.3.5 (Significant Change);

        "EXPIRY DATE" means the date which is the seventh anniversary of the
        Commencement Date;

        "EXPERT" has the meaning ascribed to it in Clause 25.2.1 (Dispute
        Resolution);

        "EXPERT'S DECISION" means the decision of the Expert pursuant to the
        Dispute Resolution Procedure described in Clause 25.2 (Dispute
        Resolution);

        "EXULT AFFILIATE" means any company, partnership or other entity which
        is from time to time directly or indirectly controlled by Exult and for
        this purpose:

        (i)     a company is directly controlled by another company beneficially
                owning shares carrying the majority of votes at a general
                meeting of shareholders (or its equivalent) of the first
                mentioned company; and

        (ii)    a particular company is indirectly controlled by a company if a
                series of companies can be specified, beginning with that
                company and ending with the particular company, so related that
                each company in the series is directly controlled by one or more
                of the companies earlier in the series.

        "EXULT IT DOMAIN" has the meaning ascribed to it in Schedule A
        (Services)."EXULT GLOBAL COMMERCIAL CONTRACT LEADER" means the
        individual appointed by Exult in accordance with and having the
        responsibilities referred to in the Global Governance Arrangements;

        "EXULT INTELLECTUAL PROPERTY" means as defined in Clause 13.2
        (Intellectual Property Rights);

                                      -49-
<PAGE>   53

        "EXULT PARTICIPATING AFFILIATES" means the EXULT AFFILIATES or if
        appropriate Exult which enter into Country Agreements and "EXULT
        PARTICIPATING AFFILIATE" means any one of them;

        "EXULT PERSONNEL" means officers, employees, agents and Subcontractors
        of Exult and/or each Exult Participating Affiliate;

        "EXULT PROPRIETARY SYSTEMS" means Exult's Systems in which the
        Intellectual Property is owned by Exult or Exult Supplier;

        "EXULT RETURN" means Exult's percentage return on cost calculated in
        accordance with the methodology set out in Schedule C (Charges and
        Invoicing);

        "EXULT'S NET EQUITY VALUE" means the amount equal to Exult's assets less
        its liabilities calculated in accordance with US GAAP as determined in
        accordance with Exult's internally prepared financial statements
        prepared in accordance with US GAAP;

        "EXULT SYSTEMS" means Systems used in the provision of the Services in
        which Exult or Exult Participating Affiliate owns the Intellectual
        Property or has been granted a licence to use the Intellectual Property
        excluding Future Systems and Client Systems;

        "EXULT THIRD PARTY" means a third party other than Exult, an Exult
        Affiliate and its and their respective agents, subcontractors, officers,
        directors and employees;

        "EXULT THIRD PARTY CONTRACT" means any contracts including licences, but
        excluding contracts relating to employment, entered into by, assigned to
        or novated to Exult or an Exult Affiliate the benefit of which relates
        to, or which are used in whole or in part for, providing the Services;

        "FAILED READINESS TEST" means a failure to complete all material
        elements of a Readiness Test.

        "FORCE MAJEURE" means any cause affecting the performance of the
        obligations under this Agreement by a party arising from acts, events,
        omissions, happenings or non-happenings beyond its reasonable control
        including (but without limiting the generality thereof) governmental
        regulations arising after the Commencement Date, civil and/or political
        unrest, fire, flood, or any disaster or an industrial dispute (other
        than those relating to Exult employees) provided that failure by BPA or
        a BPA Affiliate to obtain European Works Council approval or the
        approval of any works council in respect of any Country Agreement or
        being prevented by any events beyond its reasonable control from paying
        any monies due and payable under this Agreement shall not be force
        majeure;

        "FRAMEWORK SERVICES" means the services provided by Exult under this
        Agreement, including those in connection with the carrying out of the
        Due Diligence Exercise in each Country;

        "FUTURE SYSTEMS" means Systems created by Exult or Exult Affiliate, or
        which Exult or Exult Participating Affiliate procured to be created, in
        fulfilling Exult's or the Exult Participating Affiliate's obligations
        under this Agreement or any Country Agreement as the case may be during
        the term of this Agreement and provided to BPA and/or BPA Affiliates or
        used in the provision of the Services;

                                      -50-
<PAGE>   54

        "FRAMEWORK WORK PRODUCT" means documents or reports whether or not in
        electronic form produced for delivery to BPA and/or the Participating
        Affiliates as part of the Framework Services and/or fulfilling the
        obligations of Exult and/or any Exult Participating Affiliate under this
        Agreement but excluding Future Systems and the Exult Systems;

        "GENERAL TRANSITION PLAN" means the indicative plan for managing the
        assumption by Exult and/or the Exult Affiliates of the provision of the
        Services including the timetable for carrying out the Due Diligence
        Exercises and entering into Country Agreements as set out in Schedule G
        (Transition Plan) as may be amended from time to time pursuant to this
        Agreement or by agreement between BPA and Exult;

        "GENERAL WINDING UP PLAN" means the plan to co-ordinate the
        transitioning [***]* of the Services provided under the Country
        Agreements and implement the Winding-up Plan for each Country Agreement,
        to be established in accordance with Clause 12 (Consequences of
        Termination);

        "GLOBAL COMMERCIAL REPRESENTATIVE" means that person notified as such by
        BPA to Exult from time to time;

        "GLOBAL GOVERNANCE ARRANGEMENTS" means the policies and procedures for
        managing the Agreement, Country Agreements and the provision of the
        Services as set out in Schedule P (Global Governance Arrangements);

        "GLOBAL GOVERNANCE PANEL" means the body made up of representatives from
        BPA and Exult established in accordance with and having the
        responsibilities referred to in the Global Governance Arrangements;

        "GOOD INDUSTRY PRACTICE" means in relation to any undertaking and any
        circumstances, the exercise of the degree of skill, care, prudence and
        foresight which would be expected from a reasonably skilled and
        experienced person engaged in the same type of undertaking under the
        same or similar circumstances;

        "GROUP OF COUNTRIES" means [***]* Countries that the parties agree
        should be grouped together for evaluation to seek to maximise synergies,
        such Countries being either subject to a Country Agreement or subject to
        concurrent Due Diligence Exercises;

        "GUARANTEED MINIMUM SAVINGS" has the meaning ascribed to it in Schedule
        C (Charges and Invoicing);

        "INDEMNIFIED PARTY" has the meaning attributed to it in Clause 21.5.1
        (Dispute Resolution);

        "INDEMNIFYING PARTY" has the meaning attributed to it in Clause 21.5.1
        (Dispute Resolution);

        "INDEPENDENT BUSINESS" means any business unit within a Country
        designated by BPA

-----------------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                      -51-

<PAGE>   55

        executive committee from time to time to operate at arm's length because
        (i) it is pending decision regarding a possible disposal of the business
        unit; or (ii) the business unit operates under conditions materially
        distinct from those applying to the Services as evidenced by non
        participation in all or some of the other BPA main stream support
        services in that Country.

        "INDEMNIFIED BPA PARTY" has the meaning ascribed to it in Clause 21.1.

        "INDEMNIFIED EXULT PARTY" has the meaning ascribed to it in Clause 21.2.

        "INTELLECTUAL PROPERTY" means patents, trade marks, service marks,
        copyrights, topography rights, database right, design rights, trade
        secrets and rights of confidence and all rights or forms of protection
        of a similar nature or having equivalent or similar effect to any of
        them which may subsist anywhere in the world, whether or not any of them
        are registered and including applications for registration of any of
        them;

        "ISSUER" has the meaning ascribed to it in Clause 23.1 (Letter of
        Credit);

        "KEY COUNTRIES" means the United Kingdom and the United States and Key
        Country shall be construed accordingly;

        "KPIS" means, in respect of each Country Agreement, the key performance
        indicators an indicative list of which is set out in the Pro Forma
        Country as may be modified following the Due Diligence Exercise for each
        Country Agreement and "KPI" means any one of them;

        "LETTER OF CREDIT" has the meaning ascribed to it in Clause 23.1 (Letter
        of Credit);

        "LEVERAGED OPERATIONS" means the result of Exult Supplier's
        transformation of the Services to Exult Supplier's Service Delivery
        Model intended to improve the quality of human resources services
        provided to the Client and achieve the Guaranteed Minimum Savings.

        "LOI" means the Letter of Intent entered into between the parties dated
        28 May 1999;

        "LOSSES" means all losses, liabilities, costs (including legal costs),
        charges, expenses, actions, procedures, claims, demands and damages
        (including the amount of damages awarded by a court of competent
        jurisdiction);

        "PARTICIPATING AFFILIATES" means the BPA Affiliates which will receive
        the Services from the Exult Participating Affiliates and "PARTICIPATING
        AFFILIATE" mean any one of them;

        "PASS THROUGH COSTS" has the meaning ascribed to it in Schedule C
        (Charges and Invoicing);

        "PRO FORMA COUNTRY AGREEMENT" means the agreement set out in Schedule N
        (Pro Forma Country Agreement);

        "PROJECT" means a discrete piece of work which is not a Service, is not
        included in the Baseline, is limited in duration, has specific
        deliverables, has identifiable start and end dates, is agreed through
        the Change Control Management process, and is subject to an Additional
        Services Charge as defined in Schedule C (Charges and Invoicing).

                                      -52-
<PAGE>   56

        "QUALITY CONTROL DOCUMENT" means the summary document to be prepared by
        Exult in accordance with Clause 5.4.8 (BPA Controls) which sets out the
        basis on which Exult will apply the Controls to the provision of the
        Services;

        "RELEVANT ENTITY" means a person who in the reasonable opinion of Client
        either:

        (i)     is a competitor of the Client, Client or a Participating
                Affiliate primarily engaged in the business of distribution and
                production of oil and petrochemicals;

        (ii)    whose (i) financial substance and (ii) credit rating are weaker
                in any material respect than those of Exult; or

        (iii)   may, through its control of Exult, have any adverse effect on
                the reputation of Client or any member of the BP Group;

        "REGIONAL GOVERNANCE PANEL" means the body made up of representatives
        from BPA and Exult established in accordance with and having
        responsibilities referred to in the Global Governance Arrangements;

        "REGIONAL STEERING COMMITTEE" means the body made up of representatives
        from BPA and Exult established in accordance with and having the
        responsibilities referred to in the Global Governance Arrangements;

        "ROC" has the meaning ascribed to it in Schedule C (Charges and
        Invoicing);

        "SCS DUE DILIGENCE REVIEW" has the meaning attributed to it in Clause
        5.3.4 (Significant Change);

        "SENSITIVE SERVICES" means those services in the nature of the Services
        which are considered by BPA or BPA Affiliates to be of a sensitive
        nature in that they represent a significant risk to the reputation or
        ongoing business of BPA or BPA Affiliates or if the nature of the
        services are such that they could, in BPA's or BPA Affiliate's view,
        potentially expose BPA or BPA Affiliate to particular legal liability
        including those relating to administration benefit plans subject to the
        US Employee Retirement Income Security Act 1974 as amended and are
        retained and provided internally by BPA or any BPA Affiliates;

        "SERVICE CREDIT" means an amount payable by Exult Participating
        Affiliate to BPA Participating Affiliate under a Country Agreement in
        respect of a KPI Failure;

        "SERVICE DELIVERY MODEL" means the method by which the Services, or in
        the case of BPA, the services equivalent to the Services, are delivered.

        "SERVICE LEVEL" means the level to which the Services are to be provided
        as set out in Schedule B (Service Levels) of the Pro Forma Country
        Agreement;

        "SERVICES" means the human resource management services described in
        Schedule A (as modified pursuant to the Change Control Management
        process) to be provided by an Exult Participating Affiliate to the
        Participating Affiliates in accordance with the Country Agreements;

                                      -53-
<PAGE>   57

        "SIGNIFICANT CHANGE" has the meaning attributed to it in Clause 5.3
        (Significant Change);

        "SIGNIFICANT CHANGE SERVICES" has the meaning attributed to it in Clause
        5.3 (Significant Change);

        "SUBCONTRACTOR" means any subcontractor (including those listed in
        Schedule M (Approved Exult Subcontractors) of the Pro Forma Country
        Agreement of Exult or Exult Participating Affiliate engaged from time to
        time in accordance with Clause 10 (Assignment and Subcontracting) for
        the purposes of performing any part of Exult's or Exult Participating
        Affiliate's obligations under this Agreement or a Country Agreement;

        "SUCCESSOR OPERATOR" means the entity not being Exult Participating
        Affiliate (which may include BPA or BPA Affiliates) succeeding any Exult
        Participating Affiliate in the provision or operation of all or any of
        the Services;

        "SYSTEMS" means computer programs, databases, the tangible media on
        which they are recorded, and their supporting documentation, including
        input and output format, program listings, narrative descriptions,
        source code, object code, algorithms, logic and development tools,
        operating instructions and user manuals;

        "TAXES" means all federal, state, local or foreign income tax, duty,
        charge, and any penalty or interest thereon and any of the costs and
        charges whatsoever assessed or imposed by any competent legal or fiscal
        authority in relation thereto, including Withholding Tax but excluding
        value added or other similar sales or use taxes.

        "THIRD PARTY CONTRACTS" means any contracts including licences, but
        excluding contracts relating to employment, entered into by BPA, or BPA
        Affiliates the benefit of which relates to, or which are used in whole
        or in part for providing services equivalent to the Services immediately
        prior to the Effective Date as identified in each Country Agreement;

        "THIRD PARTY SYSTEMS" means any Systems in which the Intellectual
        Property is owned by a third party which BPA, or BPA Affiliates have
        been granted a licence to use and which are required to be used by the
        Exult Participating Affiliates to provide the Services as identified in
        each Country Agreement;

        "TRANSFER" and "TRANSFERRED" in respect to a Third Party Contract or
        Sensitive Third Party Contract refers to the transfer of such contract
        by assignment or novation as well as to, upon termination or expiry of
        such Third Party Contract, the taking over by Exult Supplier of the
        services provided thereunder as Services under the relevant Country
        Agreement;

        "UNDERLYING TECHNOLOGY" means the Exult IT Domain dedicated to
        supporting the provision of the Services.

        "VALIDATION EXERCISE" means the exercise to be carried out in accordance
        with Part 2 of Schedule G (Transition Plan);

        "WINDING UP PLAN" means the winding up plan to be developed in
        accordance with the provisions of the Country Agreements;

                                      -54-
<PAGE>   58

        "WITHHOLDING TAXES" means any Taxes required to be withheld or deducted
        by the competent legal or fiscal authorities in the Country of the tax
        residence of the Client or any sum payable by the Client to Exult
        Supplier for the Charges under this Agreement.

        "WORK PRODUCT" means documents or reports whether or not in electronic
        form produced for delivery to BPA and/or the Participating Affiliates as
        part of the Services and/or fulfilling the obligations of Exult and/or
        any Exult Participating Affiliate under this Agreement or any Country
        Agreement but excluding Future Systems and the Exult Systems; and

        "YEAR" means each consecutive period of 12 months commencing on the date
        of the Commencement Date.

        "YEAR 2000 COMPLIANCE" means that all software, systems and hardware
        comply with the British Standards Institute requirements set out in DISC
        PD 2000-1 "A Definition of Year 2000 Conformity Requirements".

                                      -55-
<PAGE>   59

                                    CONTENTS

<TABLE>
<CAPTION>
CLAUSE       HEADING                                                                    PAGE
<S>          <C>                                                                        <C>

1            Definitions and Interpretation...............................................2

2            Structure of Framework Arrangement and Country Take On.......................2

3            Term.........................................................................5

4            Due Diligence................................................................6

5            Services.....................................................................7

6            Obligations to Procure Affiliates' Performance..............................11

7            Exclusivity.................................................................11

8            Transfer Arrangements.......................................................13

9            Payments....................................................................13

10           Assignment and Subcontracting...............................................14

11           Termination.................................................................14

12           Consequences of Termination.................................................16

13           Intellectual Property Rights................................................17

14           Confidentiality.............................................................18

15           Data Protection and Data Security...........................................19

16           Contract and Service Management.............................................19

17           Audit Rights................................................................20

18           Contract Minimums...........................................................20

19           Warranties..................................................................21

20           Limitation of Liability.....................................................22

21           Indemnities.................................................................24

22           Insurance...................................................................30
</TABLE>

                                      -i-
<PAGE>   60

<TABLE>
<S>          <C>                                                                        <C>
Letter of Credit.........................................................................31

24           Recovery of Damage Awards...................................................33

25           Dispute Resolution..........................................................33

26           Force Majeure...............................................................36

27           BPA Framework Affiliates....................................................37

28           General Terms...............................................................37
</TABLE>

                                      -ii-
<PAGE>   61

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                              FRAMEWORK AGREEMENT

                                   SCHEDULE A

                                SCOPE OF SERVICES

<PAGE>   62

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                                TABLE OF CONTENTS

<TABLE>
<S>                                                                                         <C>
1       INTRODUCTION.........................................................................1

2       EXULT SERVICES.......................................................................1

        A      Training......................................................................1

        B      Organisation Development......................................................2

        C      HR Strategy...................................................................2

        D      Labour Relations..............................................................2

        E      Expatriate Relocation and Administration......................................3

        F      HR Information Services  ("HRIS") (Employee Records)..........................3

        G      Benefits......................................................................3

        H      Compensation..................................................................3

        I      Employee Relations............................................................4

        J      Compliance....................................................................4

        K      Vendor Administration.........................................................4

        L      Payroll.......................................................................5

        M      Employee Development..........................................................5

        N      Resourcing/Recruiting.........................................................5

        O      Severance.....................................................................5

        P      Performance Management........................................................6

        Q      Domestic Relocation Administration............................................6

        R      HR Information Technology ("HRIT")............................................6
</TABLE>

----------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                        i
<PAGE>   63

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                                   SCHEDULE A

                                SCOPE OF SERVICES

1      INTRODUCTION

       This Section describes certain duties, obligations and responsibilities
       of Exult and of BPA in performing the Services.

       Except where specifically set out in the applicable Country Transition
       Plan, from the Commencement Date, Exult shall provide each process
       included in the Services [***]*

       For the purposes of this Schedule, Exult shall mean Exult or the Exult
       Participating Affiliate where appropriate; BPA shall mean BPA or the BPA
       Participating Affiliate where appropriate.

2      EXULT SERVICES

       Exult and BPA will perform the services as defined in this Schedule A.
       For responsibilities where there is no quantification of the service to
       be provided, Exult and BPA will provide the function [***]* The
       responsibilities within each of the Processes shall be provided to
       similar groups of BPA employees and other constituents, as provided by
       BPA during the 12-month period prior to the applicable Process Take On
       Date.

       The detailed scope is to be agreed before the applicable Process Take On
       Date. Exult shall assume responsibility for each of the Processes set out
       in this Schedule on the applicable Process Take On Date. For the table
       included in each of the sections below, the following legend applies:

<TABLE>
<CAPTION>
                               Table Legend
                               ------------

<S>                           <C>
                       X      Performs Responsibility

                       A             Approves
</TABLE>

       The parties recognise that there are third party agreements yet to be
       evaluated that may be identified as Sensitive Third Party Agreements. The
       current representation of process activities and responsibilities in
       Schedule C of this Agreement reflects the intention of the parties in the
       absence of Sensitive Third Party Agreements. Specific adjustment to the
       responsibilities of BPA and Exult in any Process area affected by
       Sensitive Third Party Agreements and/or Sensitive Services will be made
       prior to the Process Take On Date to address the legal and operational
       risks associated with the provision of Services by Exult, BPA and the
       third parties associated with the above, for the period of time these
       remain sensitive.

       A      TRAINING

              Training as a process includes training needs assessment,
              course/materials development, logistics co-ordination, conduct of
              training and training leader selection,

----------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                        1
<PAGE>   64

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

              training effectiveness assessment and post training follow-up.
              Delivery of training materials includes traditional classroom,
              self-study, computer-aided training and third party training
              delivery mechanisms.

              BPA shall develop training strategies and policies, develop and
              deliver training programs based on needs analyses and assess the
              cost/benefit of training programs. Exult shall administer course
              schedules, registration, confirmations and training materials.
              Exult shall also administer attendee evaluations of training
              programs and tuition reimbursement.

              [***]*

       B      ORGANISATION DEVELOPMENT

              Organisation development focuses on organisation design and
              ensuring organisation effectiveness. These activities include
              business and new venture organisation consulting, managing
              organisational improvement efforts and overseeing organisation
              consulting supplied by third parties. Assessment of existing and
              proposed organisation models and reorganisations will also be
              major activities in the area.

              BPA shall define its organisational strategy and organisation
              changes. Exult's role is limited to providing data, support,
              analysis and projections about the integration or effect of a
              given divestiture, acquisition or major organisational change.

              [***]*

       C      HR STRATEGY

              HR strategy develops the long-term HR strategy for BPA and ensures
              the linkages to organisational goals and business objectives. In
              addition, HR strategy directs the development of the HR function
              and maintains ties to outside entities thereby introducing new HR
              concepts into BPA.

              BPA shall define HR strategy for BPA. Exult shall provide guidance
              and support to BPA in completing this task.

              [***]*

       D      LABOUR RELATIONS

              Labour relations promotes/maintains effective relationships
              between BPA and its employees. Relationship management, for
              example, with any BPA works councils, trade unions, collective
              bargaining units, employee forums and all BPA employees includes
              negotiations, problem/issue management, and interfacing with
              regulatory entities on behalf of BPA.

              BPA shall provide the direct interface to any of its works
              councils, trade unions, collective bargaining units, employee
              forums and to all BPA employees. Exult shall provide support and
              data to BPA to facilitate this interface.

              [***]*

----------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                        2
<PAGE>   65

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

       E      EXPATRIATE RELOCATION AND ADMINISTRATION

              Expatriate relocation and administration establishes expatriate
              policies, manages the special needs of the expatriate population,
              and assesses the many expatriate related problems/issues. Other
              responsibilities include tax activities, spouse and dependent
              programs, relocation assistance, and salary equalisation.
              Repatriation of employees is also in the scope of this function.

              BPA shall define all policies relating to expatriate relocation
              and administration strategy and policy as well as handle any
              second and final level of problem, exception and issues
              resolution. Exult shall provide administration and implementation
              of BPA's strategy and policy, as well as handle first level of
              problem, exceptions and issues resolution.

              [***]*

       F      HR INFORMATION SERVICES ("HRIS") (EMPLOYEE RECORDS)

              HR information services (employee records) responsibilities
              include all activities necessary to capture, track, modify and
              report employee related electronic and physical data. HRIS data
              includes data on active employees, inactive employees such as
              terminated, term vested, deceased, and annuitants, and appropriate
              non-employee populations.

              BPA shall interpret HRIS policies and legal data requirements,
              define data protection and registration requirements, and maintain
              physical employee records in accordance with legal requirements.
              Exult shall provide HR data maintenance and reporting functions,
              administer employee HRIS data, manage HR data integrity, and
              maintain physical employee records received at the Client Service
              Centres. Exult shall also provide customer service for HR
              inquiries and problem reporting.

              [***]*

       G      BENEFITS

              Benefits includes benefits strategy development, benefits plan
              design and administration, and communications of benefit programs
              to BPA employees. The function determines the appropriate
              competitive level and mix of benefits for BPA, including health
              and welfare plans, defined contribution plans, and defined benefit
              plans.

              BPA shall define its benefits strategy and policy. Exult shall be
              responsible for the execution and delivery of BPA benefits
              policies and strategy. in conjunction with approved third party
              providers, where appropriate.

              [***]*

       H      COMPENSATION

              Compensation is the development of compensation plans and
              strategies for BPA. The function ensures and administers the
              various compensation programs that range from basic pay, executive
              compensation, variable pay programs and other business-needs based
              pay schemes. Additionally, the function determines the appropriate
              competitive level and mix of base pay, short-term incentives and
              long term incentives.

----------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                        3
<PAGE>   66

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

              BPA shall define compensation strategies, policies and programs.
              Exult shall provide compensation and program administration.

              [***]*

       I      EMPLOYEE RELATIONS

              Employee relations performs activities needed to keep a productive
              and committed workforce in place. Assuring a healthy work
              environment includes activities such as goal setting, diversity
              programs, employee complaint resolution, employee
              coaching/counselling and communicating workplace issues to
              interested groups of employees.

              BPA shall develop overall policies affecting employees and their
              work environment. Exult shall provide data and support on BPA's
              business and work environment.

              [***]*

       J      COMPLIANCE

              Compliance is the management of BPA's legal requirements and
              internal business policies across all HR processes.

              BPA is responsible for overall compliance with laws, regulations
              and company policies. Exult shall provide data to support BPA's
              compliance activities. Exult shall facilitate training and
              distribute communications concerning policy and legal compliance
              to employees.

              [***]*

       K      VENDOR ADMINISTRATION

              Vendor administration is the process by which third party
              providers of HR or other related services to BPA are administered
              by Exult to ensure acceptable quality and price. Vendor selection,
              performance monitoring, service negotiation and vendor
              certification are all critical efforts. The administration of
              third party costs and allocation of these costs to the appropriate
              business entities are also included here.

              BPA shall develop its third party strategy guidelines. Exult shall
              perform the responsibilities as indicated in the table below for
              Exult's third party suppliers or for third party suppliers managed
              by Exult on behalf of BPA. As part of its responsibilities Exult
              shall support BPA in performing vendor assessments, renegotiating
              vendor contracts, streamlining, consolidating and eliminating
              vendors and assisting BPA in developing its overall vendor
              strategy. For the avoidance of doubt, banking relationships do not
              fall within Vendor Administration.

              [***]*

----------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                        4
<PAGE>   67

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

       L      PAYROLL

              Payroll processes include the collection of time and attendance
              data, management of employee earning and deductions, calculation
              of gross and net pay, and processing employee payments.
              Additionally, the payroll function will compute and file payroll
              related taxes, manage mandated deductions and perform the
              accounting transactions necessary to accumulate labour expenses at
              the detailed level including all general ledger interfaces.

              BPA shall define pay delivery policies and standards. Exult shall
              administer the payroll process including payroll transaction
              processing, employee payment and statutory reporting.

              [***]*

       M      EMPLOYEE DEVELOPMENT

              Employee development identifies employee development needs and
              ensures that these development needs are planned with the employee
              and the supervisor. Development tool construction, managing the
              execution of development, tracking employee development plans, and
              succession planning are all included.

              BPA shall define employee development policy and strategy and
              shall interface directly with employees on their individual
              development plans. Exult shall support BPA in the design and
              delivery of employee development programs, identify best
              practices, and track, monitor and administer these programs.

              [***]*

       N      RESOURCING/RECRUITING

              Resourcing/recruiting includes setting resourcing strategy,
              conducting workforce planning and performing the hiring process,
              which includes candidate pool solicitation, assessment,
              negotiation and orientation activities. Vendor administration,
              logistics and assessment of resourcing strategies are also
              included.

              BPA shall develop resourcing/recruiting related policies, conduct
              workforce planning, refine employee selection criteria, and assess
              and select candidates. Exult shall track open requisitions, manage
              candidate pools, develop candidate lists and maintain and
              administer job posting systems.

              [***]*

       O      SEVERANCE

              Severance responsibilities include development of successful
              programs/policies to transition employees from BPA, policy
              definition, program development, impact modelling and program
              administration, selection of third party vendors for outplacement,
              and managing the cost of severance programs.

              BPA shall establish the need for severance programs, select
              targeted employees and perform severance logistics planning and
              execution. Exult shall administer severance activities,
              outplacement activities and severance follow-ups.

----------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                        5
<PAGE>   68

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

              [***]*

       P      PERFORMANCE MANAGEMENT

              Performance management sets performance goal structures for BPA
              and develops the tools needed to assess employee/group performance
              against these goals. Management of the performance review process
              and reporting on the process outcomes are also responsibilities.

              BPA shall develop overall employee performance guidelines and
              policies. BPA shall also determine individual employee performance
              expectations and manage the performance contract process. Exult
              shall provide data and reporting on the scheduling and tracking of
              performance reviews and external trend analysis on performance
              management.

              [***]*

       Q      DOMESTIC RELOCATION ADMINISTRATION

              Domestic relocation administration oversees the work involved in
              moving employees from one geographical location to another. Policy
              development, cost tracking, employee education and communication,
              third party administration and issue resolution all reside in this
              area.

              BPA shall determine and monitor the effectiveness of BPA's
              domestic relocation policy. Exult shall provide administration and
              implementation of BPA's domestic relocation policy including
              administration of third party providers performing the services.

              [***]*

       R      HR INFORMATION TECHNOLOGY ("HRIT")

              "BPA IT Domain" shall mean the data processing infrastructure,
              servers, data communications equipment, local area networks,
              desktop equipment and support, common office environment, and wide
              area network facilities operated and maintained by BPA and/or
              operated and maintained by third parties under Third Party
              Contracts managed by BPA.

              "Exult IT Domain" shall mean the CSC infrastructure, data
              processing infrastructure, servers, data communications equipment,
              local area networks, desktop equipment and support, common office
              environment, and wide area network facilities (including the link
              between the Exult IT Domain and the BPA IT Domain), operated and
              maintained by Exult and/or operated and maintained by third
              parties under Third Party Contracts administered by Exult.

              HRIT responsibilities include technical infrastructure management
              associated with the systems that process employee data. Also
              included are system design, access/reporting

----------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                        6
<PAGE>   69

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

              tool development and HRIT strategy development.

              BPA shall develop and communicate business/functional HRIT
              requirements, provide timely acceptance testing of application
              changes, and define HR disaster recovery requirements and HR
              security requirements. BPA shall also implement, manage, operate
              and provide disaster recovery for the non-HRIS technical
              infrastructure. Exult shall develop, implement and maintain HRIS
              applications software, manage the Client Service Centre technical
              infrastructure and develop/execute the disaster recovery plan for
              the Exult IT Domain.

              [***]*

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                        7
<PAGE>   70
COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                               FRAMEWORK AGREEMENT

                                   SCHEDULE B

                                 SERVICE LEVELS

--------------------------------------------------------------------------------
FA Sch. B                                i                                 Exult
Final

<PAGE>   71

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                                TABLE OF CONTENTS

                                                                           PAGE
                                                                           ----

1  INTRODUCTION............................................................. 1

2  PRINCIPLES GOVERNING SERVICE LEVELS...................................... 1

3  PROCESS.................................................................. 1

4  SERVICE CREDITS.......................................................... 3

--------------------------------------------------------------------------------
FA Sch. B                                i                                 Exult
Final

<PAGE>   72

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                                   SCHEDULE B

                                 SERVICE LEVELS

1 INTRODUCTION

  This Schedule defines the principles and parameters governing the Service
  Levels, which shall be measured. This Schedule also describes how these
  Service Levels shall be established.

  There are two types of Service Levels that shall be defined, measured and
  reported for each Country Agreement:

  1.1  Key Performance Indicators ("KPIs"):

       (i)  KPI Surveys - these measure the satisfaction of BPA employees and
            management with the Services that are provided by Exult;

       (ii) KPI Service Levels - Service Levels that must be met to avoid a
            significant financial or service impact to BPA;

  1.2  Reporting Service Levels ("RSLs") - these measure Exult's performance of
       the Services using a range of quantitative and qualitative Service
       Levels.

  Each Country Transition Plan shall define the process by which the Services
  shall be transitioned from the BPA Service Delivery Model to the Exult Service
  Delivery Model. Change Control Management shall be used to assess and agree to
  what changes shall be made to the Service Levels, including KPIs, to account
  for the impact of the Transition to Leveraged Operations.

  The process for initially establishing these Service Levels is described in
  Section 3, Process.

2 PRINCIPLES GOVERNING SERVICE LEVELS

  2.1 Service Levels shall be used to measure Exult's performance of the
      Services set out in the Agreement, Schedule A, Scope of Services.

  2.2 Service Levels shall be based on objective and clearly defined measurable
      criteria.

  2.3 A limited number of Service Levels shall be designated as KPIs.

  2.4 Service Levels shall be identified on a global basis and measured on a
      Country basis.

  2.5 Service Levels are designed to measure satisfaction, quality and cost
      issues that are clearly identifiable by the BPA Participating Affiliates
      business users.

  2.6 All Service Levels are subject to BPA and the BPA Participating Affiliates
      performing their obligations and responsibilities under this Agreement and
      the Country Agreement(s).

3 PROCESS

  Following the Commencement Date of each Country Agreement and before the
  Process Take On Date, the parties shall determine and agree the Service Levels
  that shall be included in Schedule B, Service Levels, of the Country
  Agreement. In addition, the appropriate measurement tools and reporting
  process for each Service Level shall be identified.

--------------------------------------------------------------------------------
FA Sch. B                                1                                 Exult
Final

<PAGE>   73

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

  The timeframe to determine the Service Levels, the measurement tools and the
  reporting process shall be documented in the applicable Country Transition
  Plan.

  3.1 KPI Surveys

      3.1.1 An agreed upon Service Level metric shall be determined and
            implemented in accordance with the Country Transition Plan.

      3.1.2 Surveys shall then be conducted and measured against the KPI Survey
            metric and reported in accordance with the Service Performance
            Report obligation under the Country Agreement.

  3.2 KPI Service Levels

      3.2.1 With respect to the KPI Service Levels for Payroll and HRIT, as
            identified in each applicable Country Agreement, the parties shall
            agree on the applicable KPI Service Level metric prior to the
            Process Take On Date. Exult shall report on its performance of the
            Services in accordance with such KPI Service Level thereafter.

      3.2.2 With respect to the remaining KPI Service Levels, the parties shall
            agree on the applicable provisional KPI Service Level metric prior
            to the Process Take On Date. Exult shall measure and report its
            performance of the Services in accordance with such provisional KPI
            Service Levels for an agreed period of time, [***]*, in order to
            determine the appropriate KPI Service Level metric. After such
            period, the parties shall agree on the applicable KPI Service Level
            metric and Exult shall report on its performance of the services in
            accordance with such Service Level thereafter.

      3.2.3 To the extent that a KPI Service Level is not achieved due to any
            non-performance of or any other defect in any systems, hardware or
            other technical infrastructure, other than those systems, hardware
            or other technical infrastructure supplied or controlled by Exult
            under this Agreement, Exult Supplier shall have no liability for
            such failure to achieve the KPI Service Levels.

  3.3 Reporting Service Levels

      3.3.1 Once the measurement tools and the reporting process have been
            determined, the RSLs shall be measured and reported on an ongoing
            basis.

  3.4 Annual Service Levels Review

      3.4.1 Within 3 months of all Processes being transformed to Leveraged
            Operations, the Regional Governance Panel shall review Service Level
            metrics and shall determine and agree, through the Change Control
            Management process, revised Service Level metrics to reflect the
            benefits of Leveraged Operations.

      3.4.2 These Service Levels shall be reviewed and revised, through the
            Change Control Management process on an annual basis thereafter.

4 SERVICE CREDITS

  4.1 KPI Surveys and KPI Service Levels shall be subject to Service Credits as
      set out in Schedule C.

  4.2 Provisional KPI Service Levels and RSLs shall not be subject to Service
      Credits.

  4.3 A failure by the Exult Participating Affiliate to meet a KPI set forth in
      the applicable Country Agreement shall entitle the BPA Participating
      Affiliate to at its option: (i) recover a service credit as set forth in
      Schedule C and/or (ii) seek any other remedy set forth in the applicable
      Country Agreement.

--------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities
  and Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. B                                2                                 Exult
Final
<PAGE>   74
COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                               FRAMEWORK AGREEMENT

                                   SCHEDULE C

                              CHARGES AND INVOICING

--------------------------------------------------------------------------------
FA Sch. C                                                                  Exult
Final

<PAGE>   75

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                                TABLE OF CONTENTS

                                                                            Page
                                                                            ----

1  INTRODUCTION..............................................................  1

2  DEFINITIONS...............................................................  1

3  OVERVIEW..................................................................  4

4  CHARGING METHODOLOGY PRIOR TO THE GUARANTEED MINIMUM SAVINGS DATE.........  8

5  CHARGING METHODOLOGY FOLLOWING THE GUARANTEED MINIMUM SAVINGS.............  9

6  TRANSITION/TRANSFORMATION COSTS........................................... 15

7  CLIENT SERVICE CENTRE COSTS (CSC)......................................... 15

8  AGGREGATION OF TRANSITION/TRANSFORMATION AND CLIENT SERVICE CENTRE COSTS.. 16

9  CORPORATE OVERHEAD/CENTRE OF EXCELLENCE/DUE DILIGENCE TREATMENT........... 16

10 IT INVESTMENTS............................................................ 16

11 GAIN SHARING.............................................................. 16

12 CLASSIFICATION OF EXPENSE ITEMS SUBJECT TO MARGIN VERSUS PASS-THROUGH..... 19

13 THIRD PARTY REVENUE....................................................... 19

14 INVOICING................................................................. 19

15 TRANSFER OF ASSETS........................................................ 20

16 CONTRACT MINIMUMS......................................................... 20

17 INFLATION................................................................. 22

18 EARLY TERMINATION PAYMENT................................................. 22

--------------------------------------------------------------------------------
FA Sch. C                                  i                               Exult
Final

<PAGE>   76

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                                   SCHEDULE C

                              CHARGES AND INVOICING

1  INTRODUCTION

   This Schedule describes the methodology for determining the charges to be
   paid by BPA to Exult for the performance by Exult of its obligations under
   this Agreement as well as the associated processes for invoicing BPA for such
   charges.

2  DEFINITIONS

   Any capitalised terms that are not defined in this Schedule shall have the
   meanings assigned to them in the Agreement. The following terms shall have
   the meanings set out below:

   "ACTIVE SERVICED EMPLOYEE" shall mean any Serviced Employee who is currently
   employed during the period when the Services are measured.

   "ADDITIONAL RESOURCE CHARGES" or "ARCs" shall mean the incremental charges
   payable by BPA, in addition to the Base Charge for resource usage that
   exceeds the Resource Volumes.

   "ANNUAL WORK UNITS" represents the annual total IT Work Units performed by
   Work Type.

   "BPA" shall mean BPA or the Client where appropriate

   "BASE CHARGE" shall mean Exult's annual charge divided by 12 and invoiced
   monthly for the period commencing [***]* from the Baseline Validation and
   recalculated [***]*

   "BASELINE" shall mean the adjusted Initial Baseline as determined by Baseline
   Validation.

   "BASELINE GUARANTEE" means the minimum Initial Baseline and Baseline related
   to each Process taken on by Exult prior to the Guaranteed Minimum Savings
   Date as set out in Section 4.1. The Baseline Guarantee is [***]*

   "BASELINE VALIDATION" shall mean validation of the Initial Baseline to be
   completed by [***]*

   "BENEFITS" shall mean those benefits set out in Schedule A.

   "CENTRE OF EXCELLENCE COSTS OR COE COSTS" shall mean the actual costs related
   to the organisation within Exult identified as such which include the Exult
   subject matter experts and support staff. Functions staff will perform shall
   include:

   (i)   Supporting complex inquiries and problem resolutions on calls to the
         Client Service Centre; or

   (ii)  Assisting with the management of third party vendors in defining
         service levels and monitoring performance; or

   (iii) Assisting in the implementation of policy modifications and changes
         that come from BPA ; or

   (iv)  Defining the continuous improvement and best practice trends per
         Process that are requirements of the Country Agreement.

----------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                  1                               Exult
Final

<PAGE>   77

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

   "CHANGE REQUEST CHARGES" shall mean the charges relating to the
   implementation of Changes authorised by BPA in accordance with Schedule L.

   "CLIENT HR COSTS" shall mean the Total Labour Related Costs required by BPA
   to provide the Embedded Services and HR services [***]*

   "CONTRACT MINIMUMS" shall mean the minimum monthly payments by BPA to Exult
   as referenced in Clause 23 of the Country Agreement and in accordance with
   this Schedule C.

   "CONTRACT MINIMUM YEAR" means each period of 12 months following the
   Guaranteed Minimum Savings Date.

   "CORPORATE OVERHEAD" shall mean Exult's general and administration costs.

   "DECREASES" means the items set out in Section 3.4.2.

   "DUE DILIGENCE COSTS" shall mean the costs incurred by Exult in accordance
   with Clause 4.6 of the Framework Agreement in carrying out the Due Diligence
   Exercise in the applicable Country.

   "EMBEDDED SERVICES" shall mean those HR functions to be retained or retained
   as the case may be by BPA.

   "EXULT" shall mean Exult, the Exult Participating Affiliate or the Exult
   Supplier where appropriate

   "EXULT ACTUAL COST" shall mean the sum of [***]*

   "GUARANTEED MINIMUM SAVINGS" shall mean the reduction to the Category A costs
   included in the Baseline calculated in accordance with Section 5.1.1 and
   Table C-5.1.1.

   "GUARANTEED MINIMUM SAVINGS DATE" shall mean [***]*

   "HR IT SERVICES" shall mean the costs for information technology services (as
   defined in Schedule A)

   "INCREASES" means the items listed in Section 3.4.2.

   "INITIAL BASELINE" shall mean the [***]*

   "INITIAL BASE CHARGES" shall mean the monthly charges calculated in
   accordance with Section 4.1 for [***]*

   "INITIAL RESOURCE VOLUMES" shall mean, with respect to the applicable
   Country, the initial estimated amount of resources utilised by BPA (such as
   the number of training classes or domestic relocations) and/or the number of
   Active Serviced Employees supported by BPA in the 12 month period prior to
   the Country Commencement Date.

   "KPI CREDIT" means the percentage subtracted from the applicable Exult gain
   share portion.

   "% OF KPI POOL" means the percentage used of the maximum Service Credits per
   year.

----------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                  2                               Exult
Final

<PAGE>   78

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

   "KPI PER EVENT CREDIT " means the percentage deducted for each missed Service
   Level from the % of KPI Pool for a specific KPI.

   "PASS THROUGH COSTS" shall mean those costs identified in the Country
   Agreement [***]*, including the cost of [***]*, BPA charge-ins including
   those relating to [***]*

   "REDUCED RESOURCE CHARGES" or "RRCs" shall mean the incremental credits
   payable to BPA for resource usage that is lower than the Resource Volumes.

   "RESOURCE UNITS" shall mean the units of measurement for the amount of
   Resource Volumes used within each Process.

   "RESOURCE VOLUMES" shall mean, with respect to the applicable Country, the
   estimated amount of resources utilised by BPA (such as the number of training
   courses, the number of attendees at training courses or domestic relocations)
   and/or the number of Active Serviced Employees required by BPA, annually from
   the Guaranteed Minimum Savings through the term of the Country Agreement.

   "RETURN ON COSTS" or "ROC" shall mean Exult's portion of gain share from
   providing Services in a Country divided by the Exult Actual Cost for
   Categories "A" and "B".

   "SERVICED EMPLOYEE" shall mean any BPA employee, former employee, or
   contractor that is supported by the Services.

   "TERM VESTED ANNUITANTS" means an individual, whom upon ceasing of employment
   with BPA was less than age 55 and had five (5) or more years of benefit
   accrual service under BPA's pension plan.

   "TOTAL LABOUR RELATED COSTS" shall mean the costs incurred by BPA in relation
   to HR employees or individual contractors including salaries and wages,
   payroll benefits and BPA employee taxes, contractors fees, pension, travel
   expenses, training, meetings and entertainment, office space and utilities,
   office expenses supplies and dues, desktop and communication services,
   relocation and expatriate expenses. Pension costs are only included to the
   extent that BPA is at the relevant Process Take On Date making contributions
   to the employees' pension plans.

   "TRANSFER/TRANSFORMATION COSTS" shall mean the costs set out in Section 6.

   "WINDING UP ASSISTANCE COSTS" shall mean the following costs associated with
   the transfer of the Services upon termination of the Country Agreement to BPA
   or a third party:

        (i)   [***]*

        (ii)  [***]*

3  OVERVIEW

   3.1  PRINCIPLES

        The main principles underlying the charging mechanism are as follows:

        3.1.1 Subject to Sections 5.1.3 (ARCs/RRCs), 17 (Inflation) and agreed
              Changes, Exult's charges shall not:

              (i)   [***]*

              (ii)  [***]*

              (iii) [***]*

----------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                  3                               Exult
Final

<PAGE>   79

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

        3.1.2 Exult's charges shall be based upon BPA's [***]* as appropriate,
              as described in Sections 4.1 and 5 of this Schedule C.

        3.1.3 The Exult Actual Cost in any year following the Guaranteed Minimum
              Savings Date [***]*, subject to the following adjustments:

              (i)   ARCs/RRCs (see Section 5.1.3)

              (ii)  Inflation (see Section 17)

              (iii) Charges for agreed Changes (see Section 5.1.9 and
                    Schedule L)

              (iv)  Project Charges (see Section 5.1.9)

        3.1.4 The Exult Actual Cost shall [***]*

        3.1.5 [***]*

        3.1.6 During the [***]* the parties will work together to ensure that
              all in-scope BPA employee costs are identified so that the Initial
              Base Charges calculated in accordance with Sections 4 and 5,
              [***]*

        3.1.7 From the Guaranteed Minimum Savings Date, and subject to agreed
              Changes, Force Majeure events, BPA performing its responsibilities
              under the applicable Country Agreement and the specific Process
              being taken on prior to the Guaranteed Minimum Savings Date.Exult
              shall provide Guaranteed Minimum Savings on the [***]* costs with
              respect to those Processes which have been taken onby the
              Guaranteed Minimum Savings Date and for subsequent Processes when
              taken on.

        3.1.8 It is Exult's intention to try to reduce the cost of Third Party
              Contracts transferred to Exult [***]*

   3.2  CATEGORIES OF COST

        The charging mechanisms will be based on cost categories related to
        the Services. [***]* BPA shall receive Guaranteed Minimum Savings,
        shown in Table C-5.1.1, from Exult [***]* costs to be determined as part
        of Baseline Validation.

   3.3  COUNTRY DUE DILIGENCE EXERCISE

        The Initial Baseline will be determined during the Country Due Diligence
        Exercise prior to signature of the relevant Country Agreement. [***]*
        For Countries apart from the U.S. and U.K., Country Due Diligence
        Exercises shall determine whether the Guaranteed Minimum Savings and
        Exult's Return can be achieved. [***]* The impact of any Withholding
        Taxes shall also be included in Exult's Return as set out in Clause 2.10
        of the Framework Agreement.

------------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                  4                               Exult
Final

<PAGE>   80

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

   3.4  ESTABLISHING BASELINE COSTS

        3.4.1 Client HR Costs

              During the [***]*, BPA shall establish its total Client HR Costs
              including HR IT Services. For Countries other than the U.S. and
              U.K, the Client HR Costs shall be established by BPA during each
              Due Diligence Exercise. The Client HR Costs will be used to
              determine the actual [***]* cost savings realised by BPA as the
              result of the Process being taken on by Exult. [***]*, BPA will
              establish the numbers of HR staff and designate each staff member
              with the following categories:

              o In-Scope employees.

              o Embedded Services HR staff.

              o Staff associated with the merger and harmonisation of BP and
                Amoco.

              o Staff whose status is still to be determined.

              o Other staff associated with identified projects

              In order to establish the Total Labour Related Costs no HR
              personnel can be removed by BPA from the Client HR Cost without
              first being designated within one of the above five categories.
              Any dispute relating to the classification of HR personnel shall
              be determined by an Expert in accordance with Clause 24.2 of the
              Framework Agreement (Dispute Resolution Procedure).

              [***]*

              For Countries other than the US and UK, the Client HR Cost shall
              be established during the Country Due Diligence Exercise and each
              member of staff designated within the above four categories.

        3.4.2 Adjustments to Client HR Costs

              Once the Client HR Costs are established, BPA shall put in place
              financial controls and tracking mechanisms to allow BPA to track
              costs and for Exult to verify such costs on a monthly basis. The
              Client HR Costs shall be adjusted to take into account "Increases"
              or "Decreases" as set out below:

              A Increases

                Increases in costs shall include the following activities:

                o An increase in compensation or other Total Labour Related
                  Costs.

                o Temporary staff required to replace staff included as Client
                  HR Costs.

------------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                  5                               Exult
Final

<PAGE>   81

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                o Replacement (either temporary or full-time) staff to fill
                  vacant positions for HR personnel initially included as Client
                  HR Costs who leave BPA (or take a non-HR job within BPA) and
                  who do not transfer to Exult prior to the applicable Process
                  Take On Date.

                o Additional HR resources to handle expansions and/or changes to
                  BPA's business requirements and or activities.

                o Anticipated adjustments agreed by parties.

              B Decreases

                Decreases in costs shall include decreases not caused by
                Exult taking on the Services:

                o Savings in providing Embedded Services resulting from
                  non-Exult activities such as using one HR advisor across more
                  than one business unit where two or more advisors were used
                  previously.

                o Savings as a result of a reduction in services provided by
                  Embedded Services staff such as the elimination of
                  Organisational Developmental services at a particular business
                  unit.

                o Continuous improvement in the way Embedded Services are
                  provided such as the restructuring of functions to consolidate
                  staff.

                o Divestitures.

                o Replacement of Embedded Services staff with less expensive
                  staff.

                o Savings related to the harmonisation and merger of BP and
                  Amoco. Such savings include, but are not limited to, the
                  transition to a single US payroll system.

                In the event of a dispute arising out of the classification of a
                Decrease in cost as not having been caused by Exult taking on
                the Services, the matter shall be referred to an Expert pursuant
                to Clause 24.2 of the Framework Agreement (Dispute Resolution
                Procedure). Unless the parties agree otherwise, all cost
                Decreases not classified as Decreases not caused by Exult taking
                on the Services shall form part of the [***]* cost savings
                realised by BPA as the result of Exult taking on the Process.

                The remaining Client HR Costs [***]* shall be considered to be
                the cost of providing Embedded Services.

------------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                  6                               Exult
Final

<PAGE>   82

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

        3.4.3   Baseline Validation

                Baseline Validation will commence once the final Process Take On
                Date has occurred and prior to [***]* to establish the actual
                Baseline to be used for the remaining term of the Country
                Agreement. Baseline Validation will establish the Baseline and
                resultant Base Charge to be applied following the Guaranteed
                Minimum Savings Date.

                The Baseline Validation shall cover those items included in the
                Due Diligence Exercise as well as other costs or items the are
                identified subsequent to the Due Diligence Exercise. Baseline
                Validation shall also include validation of the remaining Client
                HR Costs including the merger and harmonisation costs associated
                with BP and Amoco. Exult shall have the option to carry out an
                audit at its own cost on the Client HR Costs established during
                Baseline Validation. Any disagreements about the findings of
                this audit may be referred to an Expert pursuant to Clause 24.2
                of the Framework Agreement (Dispute Resolution Procedure).

          3.4.4 [***]* Cost Validation

                 (i)  Principles relating to costs

                      [***]*

                      (a) Exult will use technology to assist it in providing
                          the Guaranteed Minimum Savings

                      (b) Exult intends to automate relevant transactional
                          processes and allow BPA employee access through the
                          implementation of internet-enabled HR support by using
                          Client Service Centres (including the integration of
                          HR transactional processing support), knowledge and
                          case management, workflow and data warehousing
                          technology;

                      (c) Exult's use of technology will continue to evolve as
                          opportunities to use technology effectively are
                          identified during the term of the Country Agreement;

                      (d) Exult shall not unreasonably be prevented from using
                          technological innovations;

                      (e) as a result of Section (a) to (e) above, [***]*

                3.4.5 [***]* Charges

                      [***]*

                3.4.6 [***]* Validation

                      The [***]* costs for BPA (which are based upon the budget
                      provided by BPA) and Exult's budgeted [***]* costs shall
                      be validated as part of the Baseline Validation. To the
                      extent that the merger and harmonisation of BP and Amoco
                      has not been completed by the completion date for the
                      Baseline Validation an estimate for the anticipated impact
                      of any remaining merger and harmonisation activity will be

------------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                  7                               Exult
Final

<PAGE>   83

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                      agreed and included in the Baseline Validation and such
                      estimate will be subject to further validation on the
                      completion of the merger and harmonisation activity. Both
                      parties shall make reasonable efforts to validate these
                      actual and budgeted costs. This shall include, where
                      possible, the parties comparing individual cost items on a
                      like-for-like basis. BPA's [***]* costs will need to be
                      adjusted to match the changes in technology used by Exult
                      to deliver the Services in order to achieve this
                      like-for-like comparison.

                      If the parties disagree with this comparison of [***]*
                      costs, the matter shall be referred to an Expert pursuant
                      to Clause 24.2 of the Framework Agreement (Dispute
                      Resolution Procedure).

                3.4.7 Resource Volumes

                      Prior to the Process Take On Date the Resource Volumes for
                      the relevant process shall also be established.

                3.4.8 [***]* Costs

                      [***]* Costs shall also be validated as part of the
                      Baseline Validation. The [***]* Costs shall go through a
                      review process to establish an agreed cost projection from
                      the third month following the Country Commencement Date
                      until the end of month fourteen. [***]* Costs shall be
                      tracked by Exult and reconciled with BPA [***]* month
                      following the Country Commencement Date.

4 CHARGING METHODOLOGY PRIOR TO THE GUARANTEED MINIMUM SAVINGS DATE

  Prior to the Guaranteed Minimum Savings Date and following the first Process
  Take On Date, charges from Exult shall be based on the Initial Base Charges.

  4.1 CALCULATION OF THE INITIAL BASE CHARGES

      Prior to the signature of each Country Agreement, Exult shall provide the
      Baseline Guarantee for each Process. BPA shall pay to Exult following each
      Process Take On Date the Initial Base Charges which shall be an amount
      equal to [***]*

      During Baseline Validation, the parties will reconcile the amounts
      invoiced in relation to each Process and the actual [***]* cost savings
      realised by BPA relating to that Process being taken on by Exult. If such
      actual costs are found to be:

      (i)   greater than the amounts invoiced by Exult, Exult shall submit an
            invoice for the difference (actual [***]* cost savings less the
            invoiced amount) .

      (ii)  less than the amounts invoiced by Exult, but greater than the
            Baseline Guarantee, Exult shall issue BPA a credit on the following
            month's invoice for the difference (invoiced amount less the actual
            [***]* cost savings).

      (iii) less than the amount invoiced by Exult and the Baseline Guarantee,
            Exult shall issue BPA a credit on the following month's invoice for
            an amount equal to the difference between the invoice amount and the
            Baseline Guarantee.

------------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                  8                               Exult
Final

<PAGE>   84

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                                   TABLE C-4.1

                      BASELINE GUARANTEE FOR THE US AND UK

                                     IN USD

   [***]*

   Where the parties agree, the Baseline Guarantee for each Process may be
   changed to reflect actual cost so long as the aggregate of all Processes
   within the Baseline Guarantee for the U.S. and U.K. is equal to the [***]*

   If a Process is taken on prior to the completion of the Client HR Costs, the
   Initial Base Charges shall be equal to the Baseline Guarantee and reconciled
   at the end of the year for applicable costs exceeding the Baseline Guarantee.

   If a Process Take On Date is extended for more than 30 days, the parties
   shall establish a panel with equal number of members from each party to meet
   over a period of 30 days in order to decide the cause for such delay. [***]*

   Where the parties cannot agree which party caused a particular Process Take
   On Date to be delayed, a payment or credit can still be agreed by the panel
   although either or both parties may reserve the right to review the cause for
   any such delays during Baseline Validation and to refer any such disputes to
   the Informal Dispute Resolution Procedure pursuant to Clause 24.1 of the
   Framework Agreement, and if the parties are still unable to resolve such
   dispute, the matter shall be referred to an Arbitrator pursuant to Clause
   24.3 of the Framework Agreement.

5  CHARGING METHODOLOGY FOLLOWING THE GUARANTEED MINIMUM SAVINGS

   From the Guaranteed Minimum Savings Date until the termination or expiry of
   the Country Agreement, BPA shall pay to Exult the greater of the Baseline
   Guarantee and the Baseline (both of which shall be subject to Guaranteed
   Minimum Savings). The Baseline Guarantee and Baseline charges shall be
   subject to Contract Minimums in each Country.

   [***]*

   BPA's actual usage/counts of the Resource Volumes shall be measured and
   reported by Exult [***]* Exult shall calculate and apply the ARC/RRC
   adjustments, Service Credits and gain sharing adjustments.

   5.1  GUARANTEED MINIMUM SAVINGS CALCULATION

        5.1.1 The Guaranteed Minimum Savings shall apply to the [***]* charges
              in the Baseline in accordance with Table C-5.1.1. The Guaranteed
              Minimum Savings for [***]* will be calculated [***]* during
              Baseline Validation.

                           GUARANTEED MINIMUM SAVINGS

                                  TABLE C-5.1.1

        [***]*

------------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                  9                               Exult
Final

<PAGE>   85

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

        [***]*

        For the Guaranteed Minimum Savings to apply in respect of a Country, and
        provided that Exult has not delayed BPA, BPA must give notice [***]* to
        Exult that it wishes to receive the Services in that Country.

        [***]*

        5.1.2 Adjustments to Base Charge

              (i)   The Base Charge shall be adjusted during the last month of
                    each Contract Minimum Year to determine:

                    [***]*

              (ii)  During the last month of each Contract Minimum Year the Base
                    Charge shall be adjusted prior to the gain share claculation
                    as follows:

                    (a) any increase or decrease in the Resource Volumes and the
                        IT Work Unit Volumes that has occurred during the
                        Contract Minimum Year; and

                    (b) to reflect an increase or decrease in the cost of
                        providing any new services or modifying the Services
                        agreed in accordance with the Change Control Management
                        process.

              (iii) The Base Charge for the following Contract Minimum Year
                    shall be calculated by adjusting the Base Charge as follows:

                    [***]*

        5.1.3 ARCs/RRCs

              ARCs will be used when the actual Resource Volumes in the current
              year exceed the upper threshold for Resource Volumes for the
              previous year. ARCs will be calculated by [***]*

              RRCs will be used when the actual Resource Unit in the current
              year is less than the lower threshold for Resource Volumes for the
              previous year. RRCs will be calculated by [***]*

              The ARC and RRC thresholds shall be established as part of the
              Baseline Validation.

              ARCs and RRCs will be reconciled and invoiced on an annual basis.
              ARCs and RRCs unit rates will be subject to inflation adjustments
              in accordance with Section 16.

              The ARC unit rates shall be agreed between the parties no later
              than the commencement of the Guaranteed Minimum Savings Date and
              will be [***]* The RRC unit rates will be agreed between the
              parties no later than the commencement of the Guaranteed Minimum
              Savings Date and will be [***]* For example, [***]*

------------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                 10                               Exult
Final

<PAGE>   86

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

        5.1.4 Resource Units

              The Resource Units identified below are intended to provide the
              proper measurement of usage for the Services and allow for a
              reasonable means to gather data. The Resource Units may be changed
              based on agreement between the parties at any time during the term
              of the Country Agreement.

              [***]*

        5.1.5 Charges Based on the Average Number of Active Serviced Employees
              or Term Vested Annuitants and number of Active Serviced Employees

              Charges based on the average number of Active Serviced Employees
              include the following functions:

              [***]*

              Charges based on the average number of Active Serviced Employees
              and Term Vested Annuitants shall include Benefits.

              The relevant employee database will be used to track Active
              Serviced Employees and Term Vested Annuitants as the master
              repository for Active Serviced Employee and Term Vested Annuitants
              information. When an Active Serviced Employee or Term Vested
              Annuitants is added or removed, the relevant employee database
              will be updated with this information. Charges based on the
              average number of Active Serviced Employees and Term Vested
              Annuitants will be derived from the weighted average number of
              Active Serviced Employees supported in BPA . Weighted average will
              be calculated by taking the number of Active Serviced Employees
              and Term Vested Annuitants (where applicable) for both the first
              and last day of the month and dividing by two (2).

              In addition to the Resource Volumes for Active Serviced Employee,
              HR Information Services will have limitations on the number of
              reports (as these requests will come through HR Information
              Services in support of multiple Processes). This will be dependent
              upon the level of staffing. Reports shall be included in the IT
              Work Units structure (as defined in Section 5.2.4 below)
              determined during Baseline Validation.

              In order to ensure that Exult can implement desired Process
              improvements and gain sharing while still providing flexibility in
              meeting BPA's needs, Payroll will be subject to two additional
              measurements beyond the Active Serviced Employee measurement.
              Manual cheques will be subject to a surcharge of [***]* per cheque
              and off-cycle Payroll runs shall be subject to an agreed
              surcharge.

        5.1.6 Service Charge Adjustments Based on the Average Number of Active
              Serviced Employees and Term Vested Annuitants

              If the weighted average actual number of Active Serviced Employees
              or Term Vested Annuitants varies above the Resource Volumes by
              [***]* then an

------------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                 11                               Exult
Final

<PAGE>   87

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

              adjustment to the Base Charge shall be calculated. ARCs and RRCs
              shall be based on the entire variance from the Resource Baseline
              Volumes. Should the actual Active Serviced Employees and Term
              Vested Annuitants (where applicable) vary from the Resource Volume
              by [***]*, the parties will agree upon an equitable adjustment to
              the Base Charge.

        5.1.7 Charges Based on Direct Usage

              Charges based on the direct usage of each Process include the
              following functions:

              [***]*

        5.1.8 Adjustments to the Charges Based on Direct Usage

              Should the direct usage count vary from the Resource Volumes by
              [***]*, then an adjustment to the Base Charge shall be calculated.
              ARCs and RRCs adjustments shall be based on the entire variance
              from the Resource Volumes. If the parties agree [***]* is not the
              appropriate threshold to trigger an ARC or RRC adjustment, the
              threshold may change subject to agreement by both parties. Should
              the actual usage vary from the Resource Volume by [***]*, the
              parties will agree upon an equitable adjustment to the Base
              Charge. For those Processes based on number of standard reports,
              these Processes will be grouped together for ARC and RRC
              adjustments as they will not be identified by Process when a
              request for a report is placed by BPA.

        5.1.9 Project Charges

              For each Project identified in Schedule H, the charges for such
              Project will be agreed by the parties and set out in the
              applicable Project Statement. Unless otherwise agreed, Project
              Charges shall be based on a [***]* For services added that are not
              part of this Country Agreement and that continue for the duration
              of the Country Agreement, these services shall be handled through
              Change Control Management.

       5.1.10 Out-Of-Pocket Expenses

              BPA will reimburse Exult for out-of-pocket expenses as part of
              requests outside of Services. These out-of-pocket are:

              (i)  Project related travel expenses approved by BPA.

              (ii) Any other expenses approved by BPA.

   5.2  [***]*

        In addition to the charges shown in Section 5.2, other [***]* items
        which Exult and BPA determine may be classified as [***]* during the
        term of the Country Agreement through the Change Control Management
        procedure.

        5.2.1 [***]*

------------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                 12                               Exult
Final

<PAGE>   88

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

        5.2.2 [***]*

        5.2.3 [***]*

        5.2.4 Information Technology Work Units (IT Work Units)

              Exult shall, in accordance with the IT Work Unit methodology
              perform modifications, enhancements, changes, and installations to
              comply with regulatory or trade union requirements and changes as
              disclosed to Exult by BPA. Exult shall support regulatory reviews,
              audits, compliance assessments, and related data gathering in a
              responsive time frame as required by regulators. BPA acceptance
              testing and final approval shall be required prior to
              implementation of such regulatory compliance.

              Exult shall, in accordance with the IT Work Unit methodology,
              perform installation of upgrades and new releases issued by the
              vendors of third party applications software. Unless BPA directs
              otherwise, Exult shall install and upgrade such software so as to
              remain within one generation of the then-current maintenance
              release. Exult shall notify BPA in writing within a reasonable
              time prior to undertaking any such upgrade or installation.
              Exceptions to this approach shall be mutually agreed and shall be
              based on an assessment of risk and value associated with
              implementing the new release. Exult shall not upgrade third party
              applications software if Exult notifies BPA that such an upgrade
              shall have no value or an adverse impact on BPA and, after
              receiving such notification, BPA decides not to proceed with such
              upgrade.

              Exult shall, in accordance with the IT Work Unit methodology,
              perform small enhancements to the computer applications. Exult
              shall perform small enhancement as requested and prioritized by
              BPA. Exult shall perform small enhancements to the computer
              applications portfolio.

        5.2.5 IT Work Unit Volumes

              Exult and BPA shall consider the [***]* as the period to develop
              the IT Work Unit algorithm and underlying assumptions. During this
              period the natural rate/size unit and the size requested metrics
              shall be collected. The parties intend that the basis shall
              reflect the quantity of regulatory changes, trade union contract
              changes, upgrades and small enhancement work required to be
              performed by Exult [***]* To the extent that any review of the IT
              Work Unit calculation algorithm generally determines that this
              intention is not being effectuated, the algorithm (or other
              aspects of the approach, as applicable) shall be adjusted as
              necessary. The reviews in subsequent years shall use each
              preceding year as the baseline.

              The format for representing the volume of IT Work Units is
              represented in the following table. This catalogue is subject to
              mutually agreed upon adjustments resulting from the IT Work Unit
              review process described above.

------------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                 13                               Exult
Final

<PAGE>   89

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                           CATALOGUE OF BPA WORK TYPES

<TABLE>
<CAPTION>

                                          NATURAL SIZE        NUMBER          WORK UNIT/       ANNUAL
             WORK TYPE                        UNIT           REQUESTED        SIZE UNIT      WORK UNITS
        ------------------                ------------       ---------        ----------     ----------
<S>                                       <C>                <C>              <C>            <C>
        Regulatory

        Changes (Small)

        Regulatory Changes
        (Medium)

        Regulatory Changes (Large)

        Union Contract Changes

        Small Enhancements

        Upgrades

        YEAR 1 TOTAL
</TABLE>

        5.2.6 Definition of IT Work Unit Terms:

              "WORK TYPE" is a means to provide for a categorisation of the
              types of work that can be requested and is included in the IT Work
              Unit approach (eg, regulatory changes, small enhancements,
              upgrades).

              "NATURAL SIZE UNIT" is a means to define the size unit that best
              fits the work type that is discernible and measurable and can be
              audited. An IT organisation performs many different work types and
              each has its own "natural" sizing measure (eg, lines of code,
              function points, flat rate, Primitive Value).

              "PRIMITIVE VALUE" or "PV" represents the throughput necessary to
              complete the types of work in the BPA catalogue.

              "NUMBER REQUESTED" represents the total number for the Work Type
              Natural Size Unit for the year. In a Work Type where the Natural
              Size Unit is Primitive Value the Number Requested represents the
              number of the Work Types completed in a year.

              "WORK UNIT/SIZE UNIT" represents the IT Work Units computed for
              the Work Type.

              "ANNUAL WORK UNITS" represents the total IT Work Units performed
              by Work Type.

              "IT WORK UNITS" represents the base standard for measuring the
              work performed by Exult HRIT staff in making specific HRIT
              application systems changes calculated in accordance with the IT
              Work Unit algorithm developed pursuant to Section 5.2.5.

------------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                 14                               Exult
Final

<PAGE>   90

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

   5.3  [***]*

        [***]* Costs will be subject to an annual review between BPA and Exult.
        The specific contracts will be identified and projections for the
        subsequent 12 months will be made for each contract. Both parties shall
        agree to the projected costs. [***]*

6 TRANSITION/TRANSFORMATION COSTS

  Costs relating to the transfer of the Services from BPA to Exult incurred by
  Exult after the relevant Country Commencement Date and prior to the relevant
  Process Take On Date [***]*

7 CLIENT SERVICE CENTRE COSTS (CSC)

  Client Service Centre costs are included in the [***]* charges as set out
  below.

  On an annual basis following the Guaranteed Minimum Savings Date through the
  term of the applicable Country Agreement, the charges will be based on [***]*

  The Client Service Centre costs will include all staffing expenses, facility
  related expenses, management expenses related directly to the Client Service
  Centre, hardware and software expenses, lease expenses, finance charges,
  amortisation and depreciation, supplies and third party services related to
  the Service Centres. IT related costs that support multiple customers shall be
  included as well in the aforementioned categories. Client Service Centre costs
  will be allocated to the appropriate [***] Processes.

                                   TABLE C-7.1

                 CLIENT SERVICE CENTRE COSTS MAXIMUM ALLOCATION

                                     IN USD

   [***]*

8  AGGREGATION OF TRANSITION/TRANSFORMATION AND CLIENT SERVICE CENTRE COSTS

   By agreement at the time not to be unreasonably withheld, with respect to the
   maximum allowed costs for Transition/Transformation in Section 6 and Client
   Service Centres in Section 7, Exult shall be allowed to [***]*

9  CORPORATE OVERHEAD/CENTRE OF EXCELLENCE/DUE DILIGENCE TREATMENT

   Corporate Overhead costs will be recovered from available gain share before
   gain share is distributed. Following the Guaranteed Minimum Savings Date,
   Corporate Overhead for the U.S. and U.K. will be allocated at the lesser of:

   [***]*

   For the U.S. and U.K. Due Diligence, [***]*

   Exult Centre of Excellence (COE) costs [***]*

   The Corporate Overhead/COE/Due Diligence costs allocation methodologies on
   actuals may be changed subject to agreement between the parties.

------------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                 15                               Exult
Final

<PAGE>   91

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

10 IT INVESTMENTS

   IT Investments shall fall into two types. The first type shall consist of
   those IT investments authorised by BPA. [***]* The second type shall consist
   of those IT investments that are intended to be for the benefit of multiple
   Exult clients. [***]*

   If the second type of investment will result in the Exult Actual Cost for
   [***]* exceeding the [***]* cost in the Baseline, Exult shall obtain approval
   from BPA, such approval not to be unreasonably withheld, prior to making such
   investment.

   [***]*

11 GAIN SHARING

   BPA and Exult shall participate in a gain sharing exercise for [***]* and
   [***]* items. Gain sharing can only apply to [***]* once Guaranteed Minimum
   Savings have been realised. The Base Charge and Exult's actual costs for
   [***]* and [***]* shall be used in quantifying the total amount of gain
   sharing to be allocated between BPA and Exult. Each charge Category will be
   handled differently under this gain sharing arrangement. [***]*

   11.1 GAIN SHARING METHOD BY CATEGORIES

        To determine the applicable gain share, Exult's Actual Costs for [***]*
        and [***]* items will be subtracted from the applicable Base Charge for
        the preceding 12 months. Exult's, costs for Corporate Overhead,
        Charge-Ins from BPA, COE and Amortisation of Due Diligence will be
        subtracted from the amount available for gain share. The remaining
        amount will be subject to gain share distribution. Gain sharing for
        [***]* and [***]* will start from [***] and at the end of every 12-month
        period thereafter to determine the applicable gain share.

        [***]* Following the Guaranteed Minimum Savings Date, [***]* gain share
        will be subject to gain share distribution.

        The method for gain sharing calculation shall be as follows:

        (i)  If the Exult Actual Cost for [***]* and [***]* is less than the
             Base Charge for [***]* items, then those savings (Base Charge minus
             Exult Actual Costs for [***]* and [***]*) will be subject to
             adjustments and subsequently the Gain Sharing Distribution Matrix
             shown below in Tables C-11.2.1 and C-11.2.2. The levels of
             distribution that determine the proportion of gain share are shown
             as part of the Distribution Matrices.

        (ii) If the actual [***]* costs are less than the budgeted [***]* costs
             (Budgeted [***]* cost - Actual [***]* cost) then those savings
             shall be subject to the Gain Sharing Distribution Matrix shown
             below in Tables C-11.2.1 and C-11.2.2

------------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                 16                               Exult
Final

<PAGE>   92

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

   11.2 GAIN SHARING DISRIBUTION MATRIX

        The Gain Sharing Distribution Matrix will be used to determine the
        proportion of savings to be split between BPA and Exult resulting from
        the calculation of the amount available for gain sharing. [***]* The
        gain share will begin with the first level of distribution and proceed
        to the next level until the amount available for gain share has been
        fully distributed.

        GAIN SHARING DISTRIBUTION MATRIX-NO SERVICE CREDITS TO BPA

                                 TABLE C-11.2.1

[***]*

        11.3 GAIN SHARING EXAMPLE

        Table C-11.3 below is an example of the gain sharing calculation amount
        and distribution.

[***]*

        11.4 SERVICE CREDITS CALCULATION

        KPIs are Service Levels that, when missed, are subject to Service
        Credits. Service Credits for KPIs will be weighted in accordance with
        Schedule B of this Agreement and will adjust the gain sharing
        distribution between BPA and Exult. The Service Credits shall be
        calculated on a Client Service Centre basis as part of gain sharing and
        credited to the respective Countries (as advised by BPA) on an annual
        basis.

        The formula for calculating the Service Credits for Exult's failure to
        achieve any one of the seven KPIs is set out below. The total amount
        determined from the service credit calculations for all KPIs shall be
        subtracted from Exult's gain share portion prior to Service Credits. The
        net result shall equal Exult's gain share portion after Service Credits.
        [***]*

        The calculation of Service Credits will be by KPI Process. Any
        unutilised credits in the KPI Pool at the end of any year following the
        Guaranteed Minimum Savings Date cannot be carried forward to the
        succeeding year. [***]*

                   SERVICE CREDITS CALCULATION METHOD EXAMPLE

                                  TABLE C-11.4

[***]*

------------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                 17                               Exult
Final

<PAGE>   93

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

12 CLASSIFICATION OF EXPENSE ITEMS SUBJECT TO MARGIN VERSUS PASS-THROUGH

   12.1 EXULT ACTUAL COST

        The following costs shall be subject to margin as part of gain sharing:

        [***]*

   12.2 OTHER COSTS

        The following costs shall not be included in the Exult Actual Cost:

        [***]*

13 THIRD PARTY REVENUE

   Where the parties agree that third parties are permitted to market services
   to BPA employees using Exult's Web-enabled HR services portal, [***]*

14 INVOICING

   14.1 Invoices for Base Charge and the Initial Base Charges as applicable will
        be submitted monthly in advance on the first day of each month. All
        other charges including [***]* will be invoiced in arrears on the first
        day of the subsequent month. Invoices will provide details of each Base
        Charge and such supporting information as BPA may reasonably require and
        will be in the Country's local currency. For those Processes delivered
        in a Client Service Centre not sited in the Country being invoiced,
        Exult will convert the cost of those items not invoiced in the local
        currency using a fixed exchange rate established on each anniversary of
        the Country Commencement Date. At the end of each year of the Agreement,
        the invoice amounts will be recalculated using the actual month end
        exchange rates for the period and a credit or invoice, as appropriate,
        will be issued to BPA. In addition, at the end of the year, all
        adjustments including ARCs and RRCs, gain sharing and Service Credits
        will be made and invoiced or credited in the subsequent month. BPA shall
        inform Exult how gain sharing and Service Credits are to be distributed
        between Countries.

   14.2 The ARC and RRC adjustments, inflation adjustments, and BPA's portion of
        gain share from the previous year will be used going forward to
        calculate Base Charge for the following year subject to end of year
        reconciliation in accordance with Section 5.1.2

   14.3 Payments are due within [***]* of receipt of any invoice by BPA.
        Interest for late payments will be charged at the rate of [***]*

   14.4 If as a result of any audit carried out in accordance with the terms of
        a Country Agreement it is discovered that BPA has been overcharged,
        Exult shall pay an amount equal to

        [***]*

------------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                 18                               Exult
Final

<PAGE>   94

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

15 TRANSFER OF ASSETS

   As agreed between BPA and Exult, BPA's existing assets and management of
   these assets may transfer to Exult as part of the Services that Exult will
   provide to BPA. [***]*

16 CONTRACT MINIMUMS

   16.1 Contract Minimums for each Contract Minimum Year shall be established in
        accordance with Clause 18 of the Framework Agreement.

   16.2 The Contract Minimum for the initial Contract Minimum Year shall be a
        sum equivalent to [***]*

   16.3 Within [***]*, BPA may give Exult [***]* written notice of a proposed
        reduction in the Contract Minimum to take account of specified
        reductions in BPA's requirements for Services. These reductions shall
        reflect material changes in BPA's business operations or structure
        including those caused by Significant Changes.

   16.4 This Section 16 applies to situations which result in an actual
        reduction in BPA's requirement for Services and, for the avoidance of
        doubt, BPA may not assume responsibility internally for services
        equivalent to the Services or appoint a third party to provide services
        equivalent to the Services pursuant to the terms of this Section 16.

   16.5 [***]* prior to the end of each Contract Minimum Year, the Regional
        Governance Panel shall meet to assess the impact, including the impact
        on the Charges for the then current Contract Minimum Year, of the
        reductions in BPA's requirements for Services arising from the events
        identified in a notice served in accordance with Section 16.3 above. As
        appropriate, and subject always to Section 16.6 below, the Regional
        Governance Panel shall agree a decrease in the Contract Minimum for the
        succeeding Contract Minimum Year which is proportionate with the actual
        reduction in Charges arising from the events.

   16.6 [***]*

------------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                 19                               Exult
Final

<PAGE>   95

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                                  TABLE C-16.1

                            CONTRACT MINIMUMS EXAMPLE

[***]*

------------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                 20                               Exult
Final

<PAGE>   96

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

17 INFLATION

   All Base Charges shall be adjusted annually in arrears by a recognised index
   in each Country for [***]*

   For the UK, inflation will be measured by the index of Average Earnings shall
   be used for all non-IT staff and the New Earnings Survey (software and
   consultancy) for IT staff.

   For the USA, inflation will be measured by the Bureau of Labor and Statistics
   (not seasonally adjusted) employment Cost Index (ECJ) for total compensation,
   private industry workers, service producing industries increases from the
   previous year.

   The adjustment for inflation for [***]* and [***]* charges and associated
   ARCs and RRCs unit rates shall be subject to the percentage of Total Labour
   Related Costs going to Exult as shown in Table C-5.1.1.

   [***]*

   Exult's Actual Cost for [***]* and [***]* for allowing increases with respect
   to cost increases greater than inflation, shall be set and measured at 90
   days following the final Process Take On Date.

18 EARLY TERMINATION PAYMENT

   18.1 Termination for convenience shall be calculated as:

        o  [***]*

        o  Winding Up Assistance Costs; and

        o  Remaining amortisation of Exult's Due Diligence Costs; and

        o  the remaining book value for the Assets as follows:

           [***]*

           [***]*

        o  Redeployment costs of staff and equipment (to remove from BPA's
           sites) that have not been transferred to BPA; and

        o  Remaining obligations for Third Party Contracts including but not
           limited to outstanding loans and financing costs related to such
           contracts as follows:

           [***]*

   18.2 Termination for Change of Control shall be calculated as:

        o  Winding Up Assistance Costs; and

        o  Remaining amortisation of Exult's Due Diligence Costs; and

------------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                 21                               Exult
Final

<PAGE>   97

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

        o  The remaining book value for the Assets as follows:

           [***]*

        o  Redeployment costs of staff and equipment (to remove from BPA's
           sites) that have not been transferred to BPA; and

        o  Remaining obligations for Third Party Contracts including but not
           limited to outstanding loans and financing costs related to such
           contracts as follows:

           [***]*

   18.3 Termination for Cause by BPA shall be calculated as follows:

        o  Winding Up Assistance Costs; and

           [***]*

   18.4 Termination for a Key Country (U.S. or U.K.) - the payments for the
        remaining Countries shall be calculated as follows:

        o  Winding Up Assistance Costs; and

        o  Remaining amortisation of Exult's Due Diligence Costs; and

        o  The remaining book value for the Assets as follows:

           [***]*

        o  Redeployment costs of staff and equipment (to remove from BPA's
           sites) that have not been transferred to BPA; and

        o  Remaining obligations for Third Party Contracts including but not
           limited to outstanding loans and financing costs related to such
           contracts as follows:

           [***]*

------------
* Confidential treatment is requested for redacted portion. The confidential
  redacted portion has been omitted and filed separately with the Securities and
  Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. C                                 22                               Exult
Final
<PAGE>   98
COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                               FRAMEWORK AGREEMENT

                                   SCHEDULE G

                                 TRANSITION PLAN

--------------------------------------------------------------------------------
FA Sch. G                                                                  Exult
Final

<PAGE>   99

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                                TABLE OF CONTENTS

                                                                            Page
                                                                            ----
1 INTRODUCTION.............................................................   1

2 DUE DILIGENCE EXERCISE OVERVIEW..........................................   1

3 PRINCIPLES FOR DETERMINING GLOBAL DUE DILIGENCE EXERCISE AND
  COUNTRY TRANSITION PLANNING ACTIVITIES...................................   1

4 ILLUSTRATIVE GLOBAL DUE DILIGENCE SCHEDULE...............................   2

--------------------------------------------------------------------------------
FA Sch. G                                  i                               Exult
Final

<PAGE>   100

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                                   SCHEDULE G

                                 TRANSITION PLAN

1  INTRODUCTION

   This Schedule addresses the following issues:

   1.1 Due Diligence Exercise Overview - The general concept behind the Due
       Diligence Exercise.

   1.2 Due Diligence Exercise Approach - The guideline is for a sixty day Due
       Diligence Exercise to be performed for each applicable Country,
       concluding with signing of the Country Agreement.

   1.3 Principles for determining Global Due Diligence Exercise and Country
       Transition Planning Activities Rational to determine the Country
       sequencing and timing for inclusion into the Agreement.

   1.4 Global Due Diligence Exercise schedule - Schedule showing timing of the
       specific Country Due Diligence Exercise as agreed between both parties.

   1.5 Completion of post implementation review and incorporation of lessons
       learned.

2  DUE DILIGENCE EXERCISE OVERVIEW

   The Due Diligence Exercise will be conducted in a consistent manner and is
   comprised of the following key milestones: [***]*

3  PRINCIPLES FOR DETERMINING GLOBAL DUE DILIGENCE EXERCISE AND COUNTRY
   TRANSITION PLANNING ACTIVITIES

   3.1 Exult and Exult Participating Affiliates and BPA and BPA Participating
       Affiliates shall agree to a countries readiness to commence Due Diligence
       and shall make a recommendation to the Regional Governance Panel on how
       to proceed.

   3.2 The schedule for Country Due Diligence and transition shall be primarily
       determined based on the size of the active and in-active employee base
       and applicable non-employee population and the Country specific HR
       organisation.

   3.3 Exult and Exult Participating Affiliates and BPA and BPA Participating
       Affiliates shall assess a country's readiness for delivery, with
       particular attention given to a country's technology and application
       infrastructure.

--------------
*  Confidential treatment is requested for redacted portion. Confidential
   redacted portion has been omitted and filed separately with the Securities
   and Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. G                                  1                               Exult
Final

<PAGE>   101

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

4  ILLUSTRATIVE GLOBAL DUE DILIGENCE SCHEDULE

<TABLE>
<CAPTION>

---------------------------------------------------------------------------------------------------------------
                                       2000                            2001                           2002
     PRIMARY                  ----------------------  ----------------------------------------  ---------------
    SCHEDULING                JUN-   AUG-   OCT-   DEC-   FEB-   APR-   JUN-   AUG-   OCT-   DEC-   FEB-   APR-
    PRINCIPLES    COUNTRY     JUL    SEP    NOV    JAN    MAR    MAY    JUL    SEP    NOV    JAN    MAR    MAY
---------------------------------------------------------------------------------------------------------------
<S>              <C>          <C>    <C>    <C>    <C>    <C>    <C>    <C>    <C>    <C>    <C>    <C>    <C>
    SCHEDULE     COUNTRY A
     BASED
      UPON       COUNTRY B
    "TOTAL
    EMPLOYEE"    COUNTRY C
     COUNT
                 COUNTRY D

                 COUNTRY E

                 COUNTRY F

                 COUNTRY G

                 COUNTRY H

                 COUNTRY I
  -------------------------------------------------------------------------------------------------------------
    SCHEDULE     COUNTRY J
     AGREED
    BETWEEN      COUNTRY K
    PARTIES
                 COUNTRY L

                 COUNTRY M

                 COUNTRY N

                 COUNTRY O

                 COUNTRY P

                 COUNTRY Q

                 COUNTRY R

                 COUNTRY S

                 COUNTRY T

                 COUNTRY U

                 COUNTRY V

                 COUNTRY W

                 COUNTRY X

                 COUNTRY Y

                 COUNTRY Z

                 COUNTRY AA

                 COUNTRY AB

                 COUNTRY AC

                 COUNTRY AD

                 COUNTRY AE

                 COUNTRY AF

                 COUNTRY AG
---------------------------------------------------------------------------------------------------------------
</TABLE>

--------------------------------------------------------------------------------
FA Sch. G                                  2                               Exult
Final
<PAGE>   102
                                   SCHEDULE K

                          FORM OF THE LETTER OF CREDIT

To:

Attention:
cc:

Date:

Dear Sirs:

Irrevocable Standby Letter of Credit No.
Date:
Amount:

We are informed that you have entered into a framework agreement dated 1999 (as
amended from time to time (    ) with Exult, Inc. (     )/(the "FRAMEWORK
AGREEMENT") under which the Account Party will provide or procure its
affiliates to provide certain human resources management services to the
Beneficiary and certain of its affiliates.

We are informed that there are terms in the Framework Agreement requiring that
the Beneficiary receives a duly executed irrevocable Standby Letter of Credit
with a limit of the Maximum Liability (as defined below) to secure the
performance and compliance by the Account Party of its obligations under the
Framework Agreement.

1   By order and for account of the Account Party, we (      ) (the "ISSUER"),
    hereby open this Irrevocable Standby Letter of Credit in favour of the
    Beneficiary for the amount of up to [     ] million US Dollars ($      )
    in accordance with paragraph 4 below (the "MAXIMUM LIABILITY").

2   The Issuer unconditionally and irrevocably agrees with the Beneficiary that,
    within 10 Business Days after receipt by the Issuer of a written Demand on
    us in the form set out in Appendix 2, it will pay to the Beneficiary, in
    accordance with and subject to the terms of this Irrevocable Standby Letter
    of Credit and such Demand, the amount which is demanded for payment in the
    Demand, provided that such amount, when aggregated with all other amounts
    paid by the Issuer under this Irrevocable Standby Letter of Credit, does not
    exceed the Maximum Liability.

3   Multiple drawings are permitted under this Irrevocable Standby Letter of
    Credit, provided that the total of all amounts paid by the Issuer under this
    Irrevocable Standby Letter of Credit shall not exceed the Maximum Liability.

4   All payments to be made by the Issuer under or as contemplated by this
    Irrevocable Standby Letter of Credit shall be made free and clear of and
    without deduction of any taxes, levies, duties, charges, fees, deductions or
    withholding of any nature and shall be made without any set-off or
    counterclaim.

5   This Irrevocable Standby Letter of Credit shall automatically terminate on
    [DATE THAT IS TWO YEARS FROM DATE OF ISSUANCE].

--------------------------------------------------------------------------------
                                       1

<PAGE>   103

6   This Irrevocable Standby Letter of Credit sets forth in full the Issuer's
    undertaking, and such undertaking shall not in any way be modified, amended,
    amplified or limited by reference to any document, instrument or agreement
    referred to herein, except to the Uniform Customs (as defied below) and any
    such reference shall not be deemed to incorporate herein any document,
    instrument or agreement.

7   This Irrevocable Standby Letter of Credit is subject to the Uniform Customs
    and Practice for Documented Credits (1993 Revision), International Chamber
    of Commerce, Publication No. 500 (the "UNIFORM CUSTOMS").

8   This Irrevocable Standby Letter of Credit including Exhibits and Schedules
    hereto shall be deemed to be made under the laws of the State of New York
    and, as to matters not addressed by the Uniform Customs, is governed by the
    laws of New York State and, for the avoidance of doubt, the Issuer hereby
    knowingly and willingly waives Section 5-112 of the New York Uniform
    Commercial Code.

Yours faithfully

By:

Authorised Signatory

--------------------------------------------------------------------------------
                                       2
<PAGE>   104

                                   APPENDIX 1

                                   DEFINITIONS

"BUSINESS DAY" means a day (other than a Saturday or Sunday) on which banks are
open for commercial banking business in the City of Los Angeles, California,
USA.

"DEMAND" means a demand by the Beneficiary to the Issuer made under this
Irrevocable Standby Letter of Credit in the form set out in Appendix 2 of this
Irrevocable Standby Letter of Credit.

--------------------------------------------------------------------------------
                                       3

<PAGE>   105

                                   APPENDIX 2

                                 FORM OF DEMAND

                                   [        ]

                                                              Date

To:

Attention:
cc:

Dear Sirs:

                    Irrevocable Standby Letter of Credit No.
                                      Date:
                                     Amount:

We refer to the above Irrevocable Standby Letter of Credit in connection with
the Framework Agreement entered into between us and Exult, Inc. on          ,
as amended from time to time (the "FRAMEWORK AGREEMENT"). Terms defined in the
Irrevocable Standby Letter of Credit have the same meaning in this demand.

We certify that the Beneficiary is entitled to make Demand under this
Irrevocable Standby Letter of Credit in accordance with the terms of the
Framework Agreement.

Accordingly, we hereby demand payment of the sum of         dollars $
pursuant to the Irrevocable Standby Letter of Credit No.

Payment should be made to the following account:

Name:
Bank:
Account No:

                                              Yours faithfully,

insert applicable details or delete inapplicable part

--------------------------------------------------------------------------------
                                       4
<PAGE>   106
COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                               FRAMEWORK AGREEMENT

                                   SCHEDULE L

                            CHANGE CONTROL MANAGEMENT

--------------------------------------------------------------------------------
FA Sch. L                                                                  Exult
Final

<PAGE>   107

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                                TABLE OF CONTENTS

                                                                            Page
                                                                            ----

1. CHANGE REQUESTS........................................................... 1

2. CLASSIFICATION OF THE CHANGE REQUEST...................................... 1

3. EVALUATION OF THE PROPOSED CHANGE......................................... 2

4. IMPACT ANALYSIS........................................................... 3

5. APPROVAL.................................................................. 4

6. REPORTING................................................................. 5

--------------------------------------------------------------------------------
FA Sch. L                               i                                  Exult
Final

<PAGE>   108

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                                   SCHEDULE L

                            CHANGE CONTROL MANAGEMENT

This Schedule sets out the procedure to be followed for any Proposed Change to
the Framework Agreement or any Country Agreement.

1.  CHANGE REQUESTS

    1.1 Either party may request a Proposed Change by submitting a Change
        Request in accordance with the following process.

    1.2 The Change Request shall be divided into two (2) sections. Section One
        shall contain the general information regarding the Proposed Change and
        shall be completed by the Country Representative of the submitting
        party. Section Two shall contain the impact analysis for the Proposed
        Change, which shall be completed by the Exult and Exult Participating
        Affiliate Country Representative.

    1.3 In each Country, Change Requests shall be presented by the Country
        Representative of the submitting party to the other party's Country
        Representative or designee who shall acknowledge receipt by signature of
        the Change Request.

    1.4 Any Proposed Change which has a potential impact on more than one
        Country shall have a Change Request completed for each impacted Country.

2.  CLASSIFICATION OF THE CHANGE REQUEST

    The Exult and Exult Participating Affiliate Country Representative and the
    Client Country Representative shall agree to the classification of the
    Change Request as follows:

    2.1 Where it is determined that the Proposed Change is an Operational
        Change, the Proposed Change shall be evaluated as set out in section
        3.1.

    2.2 Where it is determined that the Proposed Change is a change to the
        Client's Policies and Procedures, the proposed change shall be evaluated
        as set out in section 3.2.

    2.3 Where it is determined that the Proposed Change is a Project, the
        Proposed Change shall be evaluated as set out in section 3.3

    2.4 Where it is determined that the Proposed Change is a change to the terms
        and conditions of the Country Agreement or a change related to the
        Schedules of the Country Agreement which is not related to a specific
        Project or to a change to Client's Policies and Procedures, the Proposed
        Change shall be evaluated as set out in section 3.4.

    2.5 Where it is determined that the Proposed Change should not proceed, the
        Change Request shall be rejected and returned to the submitting party.

    If the Exult and Exult Participating Affiliate's Country Representative and
    the Client's Country Representative cannot agree to the classification of
    the Change Request, then the Change Request shall be referred to the
    Regional Governance Panel for classification.

--------------------------------------------------------------------------------
FA Sch. L                               1                                  Exult
Final

<PAGE>   109

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

3.  EVALUATION OF THE PROPOSED CHANGE

    The Proposed Change shall be evaluated, by classification, as described
    below:

    3.1 Operational Changes

        3.1.1 Operational Changes shall be implemented in accordance with the
              operational change control procedures and approved subject to
              section 5 of this Schedule.

    3.2 Changes to Client's Policies and Procedures

        3.2.1 Exult and Exult Participating Affiliate shall perform the impact
              analysis as described in Section 4.

        3.2.2 The Exult and Exult Participating Affiliate Country Representative
              shall submit the Proposed Change, including the Impact Analysis,
              to the Client Country Representative.

        3.2.3 Based on the results of the impact analysis, the Client Country
              Representative shall, within a reasonable timeframe:

              (i)   approve the Proposed Change and proceed to its
                    implementation subject to section 5 of this Schedule; or

              (ii)  request Exult and Exult Participating Affiliate in writing
                    to re-submit the Proposed Change stating which items of
                    information it is dissatisfied with, in which case Exult and
                    Exult Participating Affiliate shall re-submit the Proposed
                    Change within a reasonable timeframe; or

              (iii) reject the Change Request in which case the Agreement shall
                    continue un-amended.

    3.3 Projects

        3.3.1 Exult and Exult Participating Affiliate shall perform the impact
              analysis as described in Section 4.

        3.3.2 Exult and Exult Participating Affiliate shall prepare a Project
              Statement as set out in Schedule H.

        3.3.3 The Exult and Exult Participating Affiliate Country Representative
              shall submit the Proposed Change, including the Project Statement,
              to the Client Country Representative

        3.3.4 Based on the results of the impact analysis, the Client Country
              Representative shall, within a reasonable timeframe:

              (i)   approve the Proposed Change and the Project Statement and
                    proceed to its implementation subject to section 5 of this
                    Schedule; or

              (ii)  request in writing that Exult and Exult Participating
                    Affiliate re-submit the Proposed Change and Project
                    Statement stating which items of information it is
                    dissatisfied with, and Exult and Exult Participating
                    Affiliate shall re-submit the Proposed Change and Project
                    Statement within a reasonable timeframe; or

              (iii) reject the Change Request in which case Exult and Exult
                    Participating Affiliate will not implement the Project.

--------------------------------------------------------------------------------
FA Sch. L                               2                                  Exult
Final

<PAGE>   110

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

    3.4 Changes to the Agreement (as described in Section 2.4)

        3.4.1 Exult and Exult Participating Affiliate shall perform the impact
              analysis as described in Section 4.

        3.4.2 The Exult and Exult Participating Affiliate Country Representative
              shall submit the Proposed Change, including the impact analysis,
              to the Client Country Representative for approval subject to
              section 5 of this Schedule.

4. IMPACT ANALYSIS

   Upon determination of the classification of the Proposed Change, Exult and
   Exult Participating Affiliate shall provide, at its expense, [***]* or as
   otherwise agreed, an estimate of the time and cost that Exult and Exult
   Participating Affiliate proposes to charge to the Client to complete the
   impact analysis. The Client shall provide Exult and Exult Participating
   Affiliate, within 10 business days or as otherwise agreed, a decision as to
   whether to proceed with the impact analysis as estimated.

    4.1 If the Client Country Representative determines that the Proposed Change
        should not proceed, the Change Request shall be rejected and returned to
        the submitting party.

    4.2 If the Client Country Representative decides to proceed, Exult and Exult
        Participating Affiliate shall, as soon as reasonably practicable and
        acting in good faith, conduct an impact analysis to assess and evaluate
        the impact of the Proposed Change having regard to all relevant factors
        including the following:

        4.2.1 [***]*

        4.2.2 [***]*

        4.2.3 [***]*

        4.2.4 [***]*

        4.2.5 [***]*

        4.2.6 [***]*

        4.2.7 [***]*

    4.3 In the case of Proposed Changes relating to Projects, Exult and Exult
        Participating Affiliate, in addition to the impact analysis shall,
        acting in good faith, provide the Client with the following information:

        4.3.1 whether Exult and Exult Participating Affiliate considers the
              Project to be technically feasible, and, if so, the estimated
              number, grade, qualification and experience of personnel required
              to provide the Project;

        4.3.2 the estimated number of days that would be required to be spent by
              each such person in order to provide the Project;

---------------
*  Confidential treatment is requested for redacted portion. Confidential
   redacted portion has been omitted and filed separately with the Securities
   and Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. L                               3                                  Exult
Final

<PAGE>   111

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

        4.3.3 the estimated cost and timetable for implementation of the Project
              including the date of its completion;

        4.3.4 the anticipated impact, if any, on other aspects of the Services
              and operation of the Systems by the Client;

        4.3.5 the terms and conditions on which Exult and Exult Participating
              Affiliate is willing to provide the Project, which shall so far as
              reasonably appropriate shall be consistent with the terms and
              conditions on which the Services are provided under this
              Agreement; and

        4.3.6 any other information the Client may reasonably require in
              relation to the Project.

              [***]*

5. APPROVAL

   Subject to the delegated financial authority limits provided by the relevant
   Client Global Commercial Contract Leader and Client Regional Commercial
   Contract Leader, the following approval levels shall apply.

   5.1  Change Requests that are classified as Operational Changes shall be
        approved by the Client's Country Representative and Exult and Exult
        Participating Affiliate's Country Representative or their designees
        except where Operational Changes do not impact Client activities or
        costs, in which case the Exult Country Representative or its designee
        may approve the change.

   5.2  Change Requests that are classified as changes to the Client's Policies
        and Procedures shall be approved by the Client Country Representative.

   5.3  Change Requests that are classified as Projects shall be approved by the
        Client's Country Representative.

   5.4  Change Requests that are classified as changes to the terms and
        conditions of the Country Agreement or as changes related to the
        Schedules of the Country Agreement which are not related to a specific
        Project or to a change to the Client's Policies and Procedures, shall be
        approved by the Regional Governance Panel. In the event that such
        changes have global implications, the Change Request shall be approved
        by the Global Governance Panel.

   Neither party shall be obliged to comply with any Proposed Changes unless and
   until approval has been given in accordance with this Change Control
   Management process and, pending approval, no Change shall be made to the
   Services or to the Framework and Country Agreements.

6. REPORTING

   A consolidated report of all Change Requests shall be presented by the Exult
   and Exult Participating Affiliate Country Representative to the Regional
   Governance Panel on a monthly basis. The Regional Governance Panel shall
   report Change Requests on a quarterly basis to the Global Governance Panel.

---------------
*  Confidential treatment is requested for redacted portion. Confidential
   redacted portion has been omitted and filed separately with the Securities
   and Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. L                               4                                  Exult
Final

<PAGE>   112
                            Dated

                           BP AMOCO P.L.C. [AFFILIATE]

                                       and

                                EXULT [AFFILIATE]

                          COUNTRY AGREEMENT (PRO FORMA)

                                   LINKLATERS
                                 One Silk Street
                                 London EC2Y 8HQ

                             Tel: (44-171) 456 2000
                                  Ref: JPC/CXC

<PAGE>   113
                                TABLE OF CONTENTS

<TABLE>
<CAPTION>
CONTENTS                                                                                        PAGE
<S>    <C>                                                                                      <C>
1      Definitions and Interpretation....................................................         2

2      Term..............................................................................         2

3      Services..........................................................................         3

4      Exclusivity.......................................................................         7

5      Client Obligations including BPA Responsibilities.................................         7

6      Transfer Arrangements.............................................................         8

7      Third Party HR Contracts..........................................................        10

8      Front End Consents................................................................        13

9      Change Control Management Process.................................................        13

10     Charges, Invoicing and Payment....................................................        14

11     Taxes.............................................................................        14

12     Audit.............................................................................        16

13     Key Personnel.....................................................................        18

14     Termination.......................................................................        18

15     Suspension of a Process...........................................................        20

16     Winding Up Assistance.............................................................        21

17     Financial Consequences of Termination.............................................        22

18     Transfer Arrangements on Termination..............................................        25

19     Intellectual Property Rights......................................................        26

20     Confidentiality...................................................................        28

21     Data Protection and Security......................................................        30

22     Contract and Service Management...................................................        30
</TABLE>

                                       i

<PAGE>   114
<TABLE>
<S>    <C>                                                                                      <C>
23     Contract Minimums.................................................................        34

24     Warranties........................................................................        35

25     Limitation on Liability...........................................................        36

Indemnities and Defence of Claims........................................................        39

27     Insurance.........................................................................        44

28     Recovery of Damage Awards.........................................................        44

29     Dispute Resolution................................................................        45

30     Force Majeure.....................................................................        47

31     Assignment........................................................................        48

32     Subcontracting....................................................................        48

33     Participating Affiliates..........................................................        49

34     General Terms.....................................................................        49
</TABLE>

                                       ii

<PAGE>   115
      PARTIES

      THIS AGREEMENT is made on [           ]

      BETWEEN:

(1)   [BP AMOCO AFFILIATE], a company incorporated under the [laws of [o]],
      whose principal office is at [[o]] ("CLIENT"); and

(2)   [EXULT AFFILIATE], a company incorporated under the laws of [o] whose
      principal office is at [o] ("EXULT SUPPLIER").

      WHEREAS:

(A)   By an agreement (the "Framework Agreement") dated 7 December, 1999 between
      BPA Amoco p.l.c. ("BPA") a company incorporated under the laws of England,
      and Exult, Inc. ("Exult"), a company incorporated under the laws of the
      State of Delaware, a framework was agreed to enable Exult and its
      Affiliates to provide certain human resource management services to BPA
      and certain of its Affiliates.

(B)   The purpose of this Agreement is to set out the terms on which Exult
      Supplier is to supply the Services to the Client in [NAME OF RELEVANT
      COUNTRY].

      NOW IT IS HEREBY AGREED as follows:

1     DEFINITIONS AND INTERPRETATION

      1.1    The definitions applying to this Agreement are set out in Schedule
             Z (Definitions).

      1.2    A reference to any statute, enactment, order, regulation or other
             similar instrument shall be construed as a reference to the
             statute, enactment, order, regulation or instrument as amended by
             any subsequent statute, enactment, order, regulation or instrument
             or as contained in any subsequent re-enactment thereof.

      1.3    Headings are included in this Agreement for ease of reference only
             and shall not affect the interpretation or construction of this
             Agreement.

      1.4    References to Clauses and Schedules are, unless otherwise provided,
             references to clauses and schedules in or to this Agreement.

      1.5    References to the words "include(s)" or "including" shall be
             construed without limitation to the generality of the preceding
             words.

2     TERM

      This Agreement shall take effect on the Commencement Date and, unless the
      Client provides notice under Clause 14.4 (Termination on Notice after the
      Initial Period) that it wishes to

                                       2

<PAGE>   116
      terminate the Agreement on notice after the Initial Period, the Agreement
      shall continue thereafter subject to the other provisions of Clause 14
      (Termination).

3     SERVICES

      3.1    The Services

             3.1.1   Exult Supplier shall provide the Services to the Client and
                     the Participating Affiliates in accordance with the
                     Transition Plan, the Service Levels, the Controls, Good
                     Industry Practice and otherwise in accordance with the
                     terms and conditions of this Agreement.

             3.1.2   Exult Supplier shall supply sufficient and appropriately
                     qualified and skilled Employees and Subcontractors to
                     provide the Services to the Client.

             3.1.3   Exult Supplier shall be responsible for the management and
                     technical supervision of the performance of the Services by
                     Employees and Subcontractors under this Agreement.

             3.1.4   Except as otherwise provided in this Agreement, Exult
                     Supplier shall be responsible for ensuring it has all the
                     assets required to provide the Services.

             3.1.5   In performing the Services Exult Supplier shall use
                     reasonable endeavours to perform its duties in such manner
                     and at such times so that no act, omission or default of
                     the Exult Supplier shall, to its knowledge, constitute,
                     cause or contribute to any breach by BPA, the Client or any
                     of the Participating Affiliates of any contract, including,
                     but not limited to, the Third Party Contracts binding upon
                     BPA, the Client or the Participating Affiliates relating to
                     the Client Premises, the Client Assets or, the provision of
                     the Services.

      3.2    CONTROLS

             3.2.1   For the avoidance of doubt, the Client shall be responsible
                     for establishing and maintaining BPA Controls, including,
                     but not limited to, management overview and determination
                     of BPA Controls relating to human resource management
                     policies and practices. Exult Supplier shall have no
                     responsibility for the establishment and maintenance of BPA
                     Controls, but shall comply with BPA Controls in accordance
                     with the terms of this Agreement.

             3.2.2   As at the Commencement Date, the BPA Controls listed in
                     Part 1 of Schedule O, BPA Controls, have been provided to
                     Exult Supplier in writing and the parties have agreed that
                     Exult Supplier shall comply with such agreed BPA Controls
                     when fulfilling its obligations under this Agreement.

             3.2.3   During the [***]* period following the Commencement Date,
                     the parties shall work together in good faith to review and
                     evaluate the BPA Controls listed in Part 2 of Schedule O.
                     Such review will involve an assessment of the

                                       3

<PAGE>   117
                     applicability of such BPA Controls to the performance of
                     Exult Supplier's obligations under this Agreement and the
                     impact, if any, of Exult's compliance with such BPA
                     Controls in terms of the scope of Services, Service Levels,
                     Charges or any other aspect of this Agreement.

             3.2.4   It is the intention of the parties that through the review
                     process referenced in Clause 3.2.3, the BPA Controls listed
                     in Part 2 of Schedule O will be agreed between the parties
                     and included within Part 1 of Schedule O and Exult
                     Supplier's performance of its obligations under this
                     Agreement shall be subject to compliance with such
                     additional agreed BPA Controls.

             3.2.5   In the event that the parties are unable to reach agreement
                     within [***]* of the review as to the inclusion of any BPA
                     Controls pursuant to Clause 3.2.4 then at the end of such
                     [***]* period, those BPA Controls shall be deemed to have
                     been included in Part 1 and the Change Control Management
                     process shall be applied to implement such BPA Controls.

             3.2.6   In addition to the provisions in Clauses 3.2.4 and 3.2.5
                     for inclusion of BPA Controls into this Agreement, the
                     parties shall procure the Regional Governance Panel to
                     review the BPA Controls periodically during the term of
                     this Agreement and to use reasonable endeavours to agree
                     and include:

                     (i)    any improvements and updates to BPA Controls; and

                     (ii)   any additional BPA Controls established or
                            determined by the Client in relation to human
                            resource management or to its business generally.

             3.2.7   In the event that the parties are unable to reach agreement
                     as to the inclusion of any BPA Controls pursuant to Clause
                     3.2.6 within [***]* of the review, those BPA Controls shall
                     be deemed to have been included in Part 1 and the Change
                     Control Management process shall be applied to implement
                     such BPA Controls.

             3.2.8   Within [***]* following the Commencement Date and
                     consistent with the Process Take On Dates as set out in the
                     Country Transition Plan, Exult Supplier will develop a
                     Quality Control Document. The Quality Control Document
                     shall thereafter be reviewed periodically by the Regional
                     Governance Panel with a view to agreeing and incorporating
                     any improvements and updates thereto.

             3.2.9   Any alleged or suspected violation of the BPA Controls by
                     any Employees in the performance of this Agreement shall be
                     promptly reported by the party with knowledge of the
                     alleged or suspected violation to the other party. Exult
                     Supplier shall permit the Client to conduct an
                     investigation into the matter and shall co-operate with any
                     investigation into such matter conducted by the Client and
                     shall take whatever Exult Supplier deems to be the
                     appropriate corrective

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       4

<PAGE>   118
                     action with respect to any such violation by the Exult
                     Personnel.

      3.3    NON-PERFORMANCE AGAINST KPI's

             3.3.1   Exult Supplier's performance of the Services shall be
                     measured against Service Levels, including the KPIs.

             3.3.2   If at any time after the applicable date determined in
                     accordance with Schedule B (Service Levels), there is a KPI
                     Failure, Exult Supplier shall credit the Client with the
                     applicable Service Credit in accordance with the procedure
                     set out in Schedule C (Charges and Invoicing) and the
                     Client may at its option seek any other remedy set forth in
                     this Agreement, provided that:

                     (i)    the amount of such Service Credit shall be taken
                            into account when assessing any Award made to the
                            Client pursuant to any other remedy in relation to
                            the default resulting in the KPI Failure; and

                     (ii)   the Client shall provide Exult Supplier with notice
                            that it intends to pursue such alternative remedy
                            within [***]* of recovery of the relevant Service
                            Credit from Exult Supplier in accordance with
                            Schedule C (Charges and Invoicing).

      3.4    PROJECTS

             The Client may from time to time request Exult Supplier by written
             notice to undertake a Project in accordance with the Change Control
             Management process and the procedures set out in Schedule H
             (Projects). Projects included within the scope of this Agreement at
             the Commencement Date, if any, are set out in Schedule H. Unless
             otherwise agreed, Projects will be charged at the Standard Rates.

      3.5    DISASTER RECOVERY

             3.5.1   In respect of each Process, Exult Supplier shall, from the
                     relevant Process Take On Date use and comply with the
                     existing BPA Disaster Recovery Plan (except to the extent
                     that Client has not provided Exult Supplier with a copy of
                     the existing BPA Disaster Recovery Plan) and shall within
                     [***]* of the Commencement Date develop and implement an
                     Exult Supplier Disaster Recovery Plan appropriate to the
                     provision of the Services. BPA makes no representation that
                     the BPA Disaster Recovery Plan is adequate for these
                     purposes and, therefore, Exult Supplier shall have no
                     liability for its failure to reinstate any of the Services
                     to the extent that it has complied with such plan. The
                     Exult Supplier Disaster Recovery Plan shall cover critical
                     personnel, operations, Systems and processing at facilities
                     used in the provision of the Services. Exult Supplier shall
                     maintain the Exult Supplier Disaster Recovery

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       5
<PAGE>   119
                     Plan and shall conduct annual tests to ensure its
                     effectiveness. Exult Supplier shall consult with the Client
                     in the preparation and development of the Exult Supplier
                     Disaster Recovery Plan and the Regional Governance Panel
                     shall use its reasonable endeavours to agree any
                     improvements to it. In the event that such agreement is not
                     reached within [***]* of the proposal being made the
                     improvement will be deemed to be adopted and will be
                     implemented in accordance with the Change Control
                     Management process.

             3.5.2   As part of the consultation process described in Clause
                     3.5.1, Exult Supplier shall provide the Client with copies
                     of the Exult Supplier Disaster Recovery Plan, including any
                     updates to such plan which are developed by Exult Supplier.

      3.6    COMPATIBILITY OF IT SYSTEMS

             It is the intention of the parties that the Systems and IT
             infrastructure, including the Exult IT Domain, Exult Systems and
             Future Systems, to be developed to support the provision of the
             Services shall be compatible with BPA's IT infrastructure and
             systems architecture existing at the Commencement Date (the
             "Existing IT Domain"). The parties will co-operate in good faith to
             ensure that this can be achieved so that the Leveraged Operations
             can be implemented with the minimum of disruption to the Existing
             IT Domain, provided that if either party considers that a change to
             the Existing IT Domain is necessary in order to allow the provision
             of the Services to the Service Levels and achieve Leveraged
             Operations then such change shall be implemented by way of the
             Change Control Management process.

      3.7    VALIDATION EXERCISE

             3.7.1   Following the Commencement Date, Exult Supplier and the
                     Client will work in co-operation to complete the Validation
                     Exercise in accordance with Schedule G.

             3.7.2   The costs of the Validation Exercise shall be dealt with in
                     accordance with Schedule C.

      3.8    PROCESS DESCRIPTIONS

             3.8.1   Exult Supplier shall maintain in an electronic format
                     (where possible) updated system documentation and
                     procedures providing a clear description of the Service
                     Delivery Model once the Services are delivered (the
                     "Process Descriptions").

             3.8.2   Exult Supplier shall provide the Client with access to such
                     Process Descriptions as reasonably requested by the Client.

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       6

<PAGE>   120
4     EXCLUSIVITY

      The parties acknowledge that Exult Supplier will have an exclusive right
      to offer to provide Services and Underlying Technology to the Client in
      [COUNTRY] save that the Client has the right to obtain human resources
      services (including the Services) directly from itself, from BPA, from a
      BPA Affiliate or from a third party in respect of:

      4.1    [***]*

      4.2    services received by the Client under Third Party Contracts which
             are not Transferred to Exult Supplier pursuant to Clause 7 (Third
             Party HR Contracts);

      4.3    services received by the Client under Sensitive Third Party
             Contracts pursuant to Clause 7 (Third Party HR Contracts);

      4.4    [***]*

      4.5    [***]* and

      4.6    any Affected Process in relation to which the Client has terminated
             this Agreement pursuant to Clause 15.5.1 (Suspension of a Process).

5     CLIENT OBLIGATIONS INCLUDING BPA RESPONSIBILITIES

      5.1    The Client shall perform its obligations under this Agreement,
             including, but not limited to, the BPA Responsibilities, in
             accordance with this Agreement.

      5.2    The Client shall arrange for the giving of timely approvals,
             management input, information and management review of issues as
             and when they are requested by Exult Supplier. The Client will
             provide Exult Supplier and its Employees and Subcontractors full
             and timely access to all staff relevant to the provision of the
             Services to the extent reasonably needed by Exult Supplier to make
             decisions in relation to, or to perform the Services. In the event
             that such access is not provided, Exult's Country Representative
             will advise the Client's Country Representative.

      5.3    The Client shall be responsible for establishing and maintaining
             its management policies and strategies, including, but not limited
             to, policies relating to the Client's human resources function.
             Exult Supplier shall have no responsibility for the establishment
             or maintenance of such policies.

      5.4    Exult Supplier shall not be liable for any delay or failure on its
             part to provide all or any of the Services or failure to perform
             its other obligations under this Agreement to the extent that this
             results from:

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       7

<PAGE>   121
             5.4.1   a failure by the Client to meet any of the Client's
                     obligations under this Agreement, including, but not
                     limited to, BPA Responsibilities;

             5.4.2   errors, omissions or inadequacies in data, information or
                     instructions provided by the Client which Exult Supplier
                     relies on to provide the Services, but only to the extent
                     that Exult Supplier ought not to have been aware of any
                     such errors, omissions or inadequacies;

             5.4.3   the negligent acts or negligent omissions of the Client in
                     connection with this Agreement; or

             5.4.4   the Client preventing Exult Supplier from implementing the
                     agreed Exult Service Delivery Model by failing to fulfil
                     its obligations in respect of such implementation as set
                     out in this Agreement or as otherwise agreed between the
                     parties.

      5.5    Exult Supplier shall notify the Client on becoming aware of the
             occurrence of any of the circumstances in Clause 5.4.1 to Clause
             5.4.4 that may cause a delay or failure and shall use reasonable
             endeavours to continue to provide the Services. To the extent that
             either party believes consequential changes to Services, Charges,
             Service Levels or any other obligations arising under the Agreement
             are necessary as a result of the Client's failure to meet its
             obligations, the matter shall be referred to the Regional
             Governance Panel which shall determine the changes, if any, that
             should be implemented in accordance with the Change Control
             Management process. If the Regional Governance Panel is unable to
             resolve this issue the matter shall be referred to an Arbitrator
             appointed pursuant to Clause 29.3 (Dispute Resolution).

6     TRANSFER ARRANGEMENTS

      6.1    CLIENT PREMISES

             6.1.1   The Client shall use its reasonable endeavours to make
                     available, or to procure that there is made available,
                     should Exult Supplier so reasonably request, Client
                     Premises to enable Exult Supplier to perform the Services.

             6.1.2   Exult Supplier shall occupy the Client Premises made
                     available to Exult Supplier in accordance with terms and
                     conditions of this Agreement and other terms which are
                     appropriate for those Client Premises as agreed between the
                     parties.

             6.1.3   Any charges charged by the Client to Exult Supplier for the
                     use of Client Premises shall be charged back to the Client
                     as Pass Through Costs. Any reasonable costs incurred by
                     Exult Supplier in vacating Client Premises and in
                     establishing alternative premises shall be charged to the
                     Client as Pass Through Costs.

      6.2    CLIENT ASSETS

                                       8

<PAGE>   122
             6.2.1   Without prejudice to Clause 19 (Intellectual Property), the
                     Client shall use its reasonable endeavours to transfer,
                     license, lease or otherwise make available, to the extent
                     it has the power to do so, the Client Assets (as agreed
                     between the parties pursuant to the Due Diligence Exercise
                     and/or Validation Exercise) to enable Exult Supplier to
                     perform the Services.

             6.2.2   Exult Supplier shall use Client Assets in accordance with
                     terms and conditions which are appropriate for those Client
                     Assets as agreed by the parties.

             6.2.3   Any Charges charged by the Client to Exult Supplier for the
                     use of Client Assets shall be charged back to the Client as
                     Pass Through Costs.

      6.3    EXULT SYSTEMS

             6.3.1   Licences in respect of Exult Systems shall be dealt with in
                     accordance with Clause 19.

             6.3.2   Subject to Clause 6.3.3 and Clause 19.6 (Licences of Exult
                     Supplier Intellectual Property on Termination), the
                     licences granted under Clause 6.3.1 shall be royalty free.

             6.3.3   Where the Exult Systems or Future Systems include software
                     or other material licensed from a third party for which
                     such third party generally charges a royalty to licensees,
                     Exult Supplier reserves the right to charge the Client such
                     royalty in respect of such software or materials. Any such
                     royalty will be equivalent to the royalty sum Exult
                     Supplier pays to the third party in respect of the licence.
                     Any such royalty charged to the Client shall be charged as
                     a Pass Through Cost.

             6.3.4   Subject to Clause 6.3.5, Exult Supplier and the Client
                     agree to be bound by the terms of the Escrow Agreement in
                     respect of source code materials relating to the Exult
                     Systems and Future Systems other than standard commercially
                     available Third Party Systems, and Exult Supplier agrees to
                     update where possible the relevant source code materials
                     held in escrow, in accordance with the Escrow Agreement.

             6.3.5   In respect of those Systems to which Clause 6.3.4 applies
                     and which are licensed to Exult Supplier from a third
                     party, Exult Supplier shall before using such Systems in
                     the provision of the Services take reasonable steps to:

                     (i)    obtain the source code materials relating to such
                            Systems and place such materials in escrow in
                            accordance with Clause 6.3.4;

                     (ii)   if this is not reasonably practicable, procure that
                            the source code materials be made available to the
                            Client, including in an escrow account on
                            substantially the same terms to those contained in
                            Clause 6.3.4;

                                       9

<PAGE>   123
                     If (i) and (ii) are not reasonably practicable, the parties
                     shall discuss and agree on alternative arrangements to
                     obtain appropriate rights of access to the source code
                     materials.

             6.3.6   The parties agree that the Escrow Agreement referred to in
                     Clause 6.3.4 shall be entered into with NCC Escrow
                     International Limited ("NCC") and that the Escrow Agreement
                     should be based on the standard model Single Licensee (UK),
                     amended to reflect the parties requirements pursuant to
                     fulfilling the respective obligations under this and the
                     other Country Agreements. The parties intend the form of
                     the agreement should be substantially similar to that
                     contained in Schedule U and that if it is not possible to
                     obtain such agreement with NCC, the parties shall agree on
                     a suitable alternative escrow agent.

             6.3.7   Any costs associated with Exult Supplier's compliance with
                     Clauses 6.3.4, 6.3.5 and 6.3.6 shall be charged to the
                     Client as a Pass Through Cost.

      6.4    MISCELLANEOUS PROVISIONS RELATING TO THIRD PARTY CONTRACTS

             6.4.1   The Client shall procure, so far as is reasonably
                     practicable and subject to the provisions of Clause 8
                     (Front End Consents), that Exult Supplier shall be entitled
                     to the benefit, subject to the burden, of the Client's or
                     BPA's interest in Third Party Contracts other than Third
                     Party HR Contracts which shall be dealt with in accordance
                     with Clause 7.

             6.4.2   All charges and expenses arising from the Third Party
                     Contracts transferred (including Third Party HR Contracts
                     Transferred) to Exult Supplier (to the extent that the same
                     relate to the Services) shall, subject to Clause 8 (Front
                     End Consents), be equitably apportioned between the Client
                     and Exult Supplier as at the date of the Transfer.

7     THIRD PARTY HR CONTRACTS

      7.1    THIRD PARTY HR CONTRACTS

             Those contracts identified during the Due Diligence Exercise as
             potential Third Party HR Contracts are set out in Schedule D. The
             parties acknowledge that more potential Third Party HR Contracts
             may be identified during the term of the Agreement in which case
             such Third Party HR Contracts shall be added to Schedule D and be
             subject to the provisions of this Clause 7. It is the intention of
             the parties that, subject to the other provisions of this Clause,
             where practicable the responsibility for the provision of the
             services provided under Third Party HR Contracts should be
             Transferred to Exult Supplier either by termination of such Third
             Party HR Contracts or by an assignment or novation of such Third
             Party HR Contracts to Exult Supplier, and in any event upon the
             expiry of such Third Party HR Contracts. However, the parties
             recognise that this may not be practicable in all circumstances and
             have agreed that the following procedure shall apply to Third Party
             HR Contracts.

                                       10

<PAGE>   124
      7.2    THIRD PARTY CONTRACTS IN SCOPE

             7.2.1   As soon as practicable after any potential Third Party HR
                     Contracts are identified, the Regional Governance Panel:

                     (i)    shall consider and agree whether each such contract
                            falls within the scope of Services and is therefore
                            a Third Party HR Contract; and

                     (ii)   [***]*

             7.2.2   Any disagreement between the parties in relation to Clause
                     7.2.1(i) shall be if possible resolved in accordance with
                     the provisions of Clause 7.8.

             7.2.3   [***]*

             7.2.4   Any Third Party HR Contract categorised by the Client as a
                     Sensitive Third Party Contract shall be retained within
                     Schedule D and dealt with in accordance with the following
                     provisions of this Clause 7.

      7.3    TRANSFER OF THIRD PARTY HR CONTRACTS

             7.3.1   On the expiry of any Third Party HR Contract other than a
                     Sensitive Third Party Contract (which shall be dealt with
                     under Clause 7.6), Exult shall take on responsibility for
                     the provision of the Services equivalent to the services
                     previously provided under such Third Party HR Contract, and
                     the provisions of Clause 7.3.4, Clause 7.3.5 and Clause 7.7
                     will apply thereto.

             7.3.2   [***]*

             7.3.3   In the event of failure to agree pursuant to Clause 7.3.2,
                     the matter shall be referred to and if possible resolved in
                     accordance with the provisions of Clause 7.8.

             7.3.4   If the parties agree pursuant to Clause 7.3.2 or if it is
                     resolved pursuant to Clause 7.3.3 that the Third Party HR
                     Contract should be Transferred to Exult Supplier or if the
                     services previously provided by such Third Party HR
                     Contract are Transferred to Exult Supplier pursuant to
                     Clause 7.3.1 then:

                     (i)    the parties shall agree on which category of cost
                            (being either Category A, B or C) the Third Party HR
                            Contract should be allocated to in accordance with
                            Schedule C and shall agree a suitable Contract
                            Transfer Plan; and

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       11

<PAGE>   125
                     (ii)   shall ensure that the Third Party HR Contract is
                            Transferred to Exult Supplier in accordance with
                            such Contract Transfer Plan in the most practical
                            and efficient manner and with the minimum of
                            disruption to the Client, the Participating
                            Affiliates and to the provision of the Services.

             7.3.5   Where the parties fail to agree whether a Third Party HR
                     Contract should be Transferred to Exult Supplier under
                     Clause 7.3.2 to Clause 7.3.5 inclusive, and Services
                     equivalent to the services previously provided by such
                     Third Party HR Contract are not Transferred to Exult
                     Supplier pursuant to Clause 7.3.1, such Third Party HR
                     Contract shall be retained by the Client until its expiry
                     or earlier termination and on the occurrence of either
                     event the provisions of Clause 7.3.1 shall apply.

      7.4    ADMINISTRATION OF THIRD PARTY HR CONTRACTS

             Where the parties agree pursuant to Clause 7.3.2 or Clause 7.3.3
             that a Third Party HR Contract should be administered by Exult
             Supplier the parties shall agree a suitable Contract Transfer Plan
             and shall ensure that Exult Supplier takes over administration of
             the Third Party HR Contract in accordance with Clause 7.3.1 and
             such Contract Transfer Plan, in the most practicable and efficient
             manner and with the minimum of disruption to the Client, BPA, the
             Participating Affiliates and to the provision of the Services. The
             Contract Transfer Plan shall include the scope of Exult Suppliers'
             responsibilities relating to its administration role together with
             the Client's role and responsibilities.

      7.5    MONITORING AND REVIEW OF THIRD PARTY HR CONTRACTS

             In the event that a Third Party HR Contract is not Transferred to
             Exult Supplier or administered by Exult Supplier, the parties,
             through the Regional Governance Panel, shall continue to monitor
             the Third Party HR Contract and work towards integrating Exult
             Supplier into the relationship with the third party with a view to
             Transferring the Third Party HR Contract or its administration to
             Exult Supplier when the parties agree it is appropriate to do so.

      7.6    SENSITIVE THIRD PARTY CONTRACTS

             7.6.1   [***]*

             7.6.2   In the case of Sensitive Third Party Contracts Transferred
                     by assignment or novation to Exult Supplier pursuant to
                     Clause 7.3.1 to Clause 7.3.5 inclusive, Exult Supplier
                     shall:

                     (i)    not terminate any such Sensitive Third Party
                            Contract without the prior written consent of the
                            Client; and

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       12

<PAGE>   126
                     (ii)   not enter into a new contract with a third party in
                            relation to Services provided under any such
                            Sensitive Third Party Contract without the prior
                            written consent of the Client.

      7.7    USE OF CHANGE CONTROL

             Any changes to this Agreement, including the relevant Schedules
             which are required as a result of the Transfer, termination or
             expiry of any Third Party Contract or required as a result of Exult
             Supplier assuming or ceasing administration responsibilities in
             relation to any Third Party Contract, shall be dealt with in
             accordance with the Change Control Management process.

      7.8    FAILURE TO REACH AGREEMENT

             If the parties fail to reach agreement pursuant to Clause 7.2 to
             Clause 7.5 inclusive, the matter shall be referred to the Regional
             Governance Panel in accordance with Clause 29.1.2 (Dispute
             Resolution) and thereafter, if possible, resolved in accordance
             with the provisions of Clause 29.1.3, provided that the matter
             shall not be referred to an Expert or an Arbitrator in the event
             the BPA Vice President Group HR and Exult Chief Executive Officer
             have not been able to resolve the matter.

8     FRONT END CONSENTS

      8.1    Where the consent of any third party is required to provide to
             Exult Supplier the benefit of the arrangements under which the
             Client holds or uses any of the Client Assets, Third Party Systems
             or Third Party Contracts or such a consent is otherwise required to
             enable Exult Supplier to perform the Services in the manner
             contemplated by this Agreement, the Client shall use reasonable
             endeavours, to procure that such consent is granted or at the
             Client's option procure suitable alternative rights or services are
             provided to Exult Supplier to enable it to perform the Services.
             Exult Supplier shall use reasonable endeavours to cooperate in
             obtaining such consents or obtaining suitable alternative rights,
             including where necessary entering into new agreements or agreeing
             to comply with the terms of the relevant existing agreements. The
             use of reasonable endeavours shall not include the payment of any
             monies by any party, but where consent can only be obtained in
             return for the payment of an additional sum, the parties shall
             consider paying such sum if it appears the most cost effective way
             of proceeding. Any such payment shall be charged as a Pass Through
             Cost.

      8.2    Subject to Clause 8.1, if Exult Supplier does not have the right to
             use the Client Assets, Third Party Systems, or the benefit of the
             Third Party Contracts or any suitable alternative, Exult Supplier
             shall not be liable for any failure to provide that part of the
             Services to the extent that such failure results from the lack of
             such right or benefit, provided that Exult Supplier shall use
             reasonable endeavours to minimise the extent of such failure.

9     CHANGE CONTROL MANAGEMENT PROCESS

                                       13

<PAGE>   127
      Any changes to this Agreement shall be dealt with in accordance with the
      Change Control Management process set out in Schedule L.

10    CHARGES, INVOICING AND PAYMENT

      10.1   The Client shall pay the Charges to Exult Supplier in accordance
             with the provisions of this Agreement, including Schedule C. The
             Client shall pay all Charges invoiced by Exult Supplier regardless
             of, and without prejudice to, whether it disputes all or any of
             such invoice.

      10.2   Exult Supplier shall, on the Client's request, provide copies of
             all relevant accounts and records on which the calculations are
             based to demonstrate that the amounts invoiced have been properly
             calculated in accordance with the methodology set out in Schedule C
             and such other information as the Client may reasonably require to
             enable the Client to assess the legitimacy of the Charges made
             pursuant to the provisions of Schedule C.

      10.3   The Client shall have the right to conduct an audit pursuant to
             Clause 12 (Audit) to verify the amount paid to Exult Supplier under
             Clause 10.1 and if the Audit reveals that any over payment has been
             made, the provisions of Section 14 of Schedule C (Charges and
             Invoicing) shall apply.

11    TAXES

      11.1   RESPONSIBILITY FOR TAXES

             11.1.1  Each party shall be solely responsible for all Taxes which
                     shall be properly and lawfully assessed or imposed on it by
                     any competent legal or fiscal authority in connection with
                     the carrying out of or receiving of the Services or
                     otherwise under this Agreement.

             11.1.2  Exult Supplier shall retain all necessary and reasonable
                     Tax information and documents as shall enable Exult
                     Supplier to comply with its obligations under Clause 11.1.1
                     for such a period as may be required in the relevant
                     jurisdiction, and in any event not to be a period of less
                     than 6 years.

             11.1.3  Exult Supplier shall be liable for all income Taxes which
                     shall be properly and lawfully assessed or imposed on Exult
                     Supplier by any competent authority in connection with the
                     carrying out of the Services under this Agreement. Exult
                     Supplier acknowledges that the Client is not and shall not
                     become liable to any taxes referred to in this Clause
                     11.1.3.

             11.1.4  Each party shall indemnify and keep indemnified the other
                     against all liabilities incurred by the other as a
                     consequence of its breach of any of the obligations under
                     Clause 11.1.1 and (in the case of Exult Supplier) under
                     Clauses 11.1.2 and 11.1.3.

      11.2   GROSSING UP FOR SALES TAXES

                                       14

<PAGE>   128
             11.2.1  Notwithstanding the provisions of Clause 11.1, all sums due
                     to Exult Supplier under this Agreement are exclusive of any
                     VAT, sales and use tax, and any other similar taxes which
                     apply or may from time to time be introduced, which shall
                     be charged thereon in accordance with the relevant
                     regulations in force at the time of making the taxable
                     supply, and shall be paid by [***].*

             11.2.2  Where required by the relevant fiscal regulations, invoices
                     shall show the relevant currency and any conversion of the
                     VAT, sales and use tax, or other similar taxes, into any
                     currency required to be shown in accordance with the
                     relevant fiscal regulations of the Country, or Countries
                     concerned.

             11.2.3  Exult Supplier shall (if required by the relevant fiscal
                     regulations of the Country concerned) in respect of this
                     Agreement be duly registered in the jurisdiction where the
                     Services are performed for the purposes of VAT or other
                     similar sales taxes where such registration is required.

             11.2.4  Exult Supplier shall indemnify the Client in respect of any
                     penalties and/or interest charges imposed by a competent
                     tax authority on the Client arising out of error or
                     omission by Exult Supplier in relation to VAT or other
                     similar sales taxes, provided that the Client notifies
                     Exult Supplier within 30 calendar days of such penalties
                     and/or interest charges being brought to the Client's
                     attention by the competent tax authority.

             11.2.5  WITHHOLDING TAXES

                     (i)    If the Client is properly and lawfully required by
                            any competent legal or fiscal authority in the
                            Country to withhold or deduct Withholding Tax on any
                            amounts payable under this Agreement to Exult
                            Supplier it shall cooperate reasonably with Exult
                            Supplier, including by forwarding the relevant
                            withholding or deducting certificate or certificates
                            as soon as reasonably practicable to Exult Supplier
                            in respect of such withholding or deduction so that
                            Exult Supplier is able to seek to recover from the
                            relevant competent legal or fiscal authority the
                            amount so withheld or deducted.

                     (ii)   Exult Supplier shall use reasonable endeavours to
                            mitigate the effect of any Withholding Tax imposed
                            on any payment under this Agreement by seeking to
                            reduce the rate of Withholding Tax by credit,
                            off-set, deduction, repayment or otherwise, or by
                            eliminating such Withholding Tax by making use of
                            any applicable double taxation treaties or similar
                            provisions.

                     (iii)  If the Client withholds or deducts Withholding Tax
                            in accordance with Clause 11.2.5(i) and Exult
                            Supplier is unable to mitigate the effect of any

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       15

<PAGE>   129
                            Withholding Tax as set out in Clause 11.2.5(ii), the
                            Client and Exult Supplier shall agree an additional
                            amount ("Additional Amount") of cost to be included
                            in Exult Return and ROC. Such Additional Amount may
                            be any amount (including zero) agreed as reasonable
                            by Exult Supplier and the Client on a case by case
                            basis (taking account, inter alia, Exult Supplier's
                            overall Tax position in the Country or, if
                            different, in its Country of Tax residence) but
                            shall not exceed such additional amount as will
                            result in receipt by Exult Supplier of more than the
                            full sum payable under this Agreement.

                     (iv)   If there is any dispute in relation to any matter
                            under this Clause 11.2.5, the matter shall be
                            referred to an Expert appointed pursuant to Clause
                            29.2 (Dispute Resolution). The costs of such Expert
                            shall be borne equally by the parties.

12    AUDIT

      12.1   The Client shall have the right at all reasonable times (in
             accordance with Clause 12.2) and on reasonable notice to audit
             (which for the avoidance of doubt includes inspection) Exult
             Systems, procedures, supporting documentation, financial and other
             books and records to the extent that they relate to the provision
             of the Services as shall be necessary in the reasonable opinion of
             the Client, to verify:

             12.1.1  that the methodology in Schedule C has been correctly
                     applied in determining the Charges to be allocated to the
                     Client;

             12.1.2  that the actual level of performance of the Services is the
                     same as the level of performance reported to the Client;

             12.1.3  that Exult Supplier has adequate Internal Controls in
                     place;

             12.1.4  that the costs incurred and charged by Exult Supplier in
                     connection with the Winding Up Plan, the General Winding Up
                     Plan and the Validation Exercise are accurate;

             12.1.5  that the amount claimed by Exult Supplier in respect of any
                     Early Termination Payment is in accordance with Clause 17.2
                     (Termination for Convenience Payment); and

             12.1.6  Exult Supplier's compliance with any other obligation under
                     this Agreement.

      12.2   The audits referred to in Clause 12.1 may be carried out by the
             Client or its authorised representatives (the "AUDITOR"), including
             BPA, and may be undertaken [***]* at such time as the Client,
             reasonably requests or more frequently in exceptional circumstances

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       16

<PAGE>   130
             as determined by the Regional Governance Panel. The Client, shall
             use reasonable endeavours to conduct any such audits in a manner
             which will result in the minimum of inconvenience to Exult Supplier
             including, but not limited to, conducting such audit in conjunction
             with Exult Supplier's own internal and/or external audits where
             practicable.

      12.3   Where the Client exercises its rights under Clause 12.1, and where
             the Auditor has access to any Exult Confidential Information or
             third party confidential information, the Auditor shall enter into
             a separate confidentiality agreement with respect to that
             confidential information with Exult Supplier and/or, at Exult
             Supplier's election, with the third party prior to such exercise by
             the Client. No Auditor shall be selected without the prior written
             consent of Exult Supplier as to the identity of the Auditor, such
             consent not to be unreasonably withheld or delayed.

      12.4   Exult Supplier shall provide the Auditor reasonable access to
             Employees, Subcontractors, documents, records and systems relating
             to the provision of the Services and shall provide the Auditor with
             routine assistance in connection with the audits. The Auditor shall
             have the right to copy and retain copies of any relevant records
             solely for the purposes of conducting the audit and subject to the
             applicable confidentiality obligations.

      12.5   Any amounts agreed as a result of the audit to have been
             incorrectly charged by Exult Supplier shall be adjusted in the next
             regular payment by the Client in accordance with Schedule C
             (Charges and Invoicing).

      12.6   In the event that there is any Dispute relating to any report
             produced pursuant to any audit carried out under the provisions of
             Clause 12.1, the matter shall be referred to an Expert appointed
             pursuant to Clause 29.2 (Dispute Resolution). [***].*

      12.7   Exult Supplier shall use reasonable endeavours to seek to obtain
             for the Client the right to audit on terms equivalent to those
             contained in this Clause 12 the relevant documents, records and
             Systems of Exult, Exult Affiliates and any Subcontractors.

      12.8   Exult Supplier and the Client shall [***]* with respect to any
             audits carried out pursuant to this Clause 12.

      12.9   Exult Supplier shall make available all books of account and
             records held on behalf of the Client and relating to the provision
             of the Services by Exult Supplier to the internal and external
             auditors of the Client for the purposes of performing any statutory
             or regulatory audit in relation to the Client.

      12.10  The audit rights contained in this Clause 12 shall survive the
             termination or expiry of this Agreement for a period of [***]* from
             the date of such expiry or termination.

13    KEY PERSONNEL

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       17

<PAGE>   131
      13.1   Exult Supplier shall ensure, to the extent that it is within its
             reasonable control, that the Key Employees are actively involved in
             supplying the Services for the minimum period specified in Schedule
             I (Employees) in relation to each Key Employee and shall not
             replace any Key Employees with another person during that period
             unless the parties agree that the relevant Key Employees need no
             longer be actively involved in the provision of the Services.

      13.2   The Client shall, to the extent that it is within its reasonable
             control, ensure that the BPA Key Employees are actively involved in
             fulfilling the Client's obligations under this Agreement for the
             minimum period's specified in Schedule I (Employees) in relation to
             each BPA Key Employee. The Client shall not replace any BPA Key
             Employees with another person during that period unless the parties
             agree that the relevant BPA Key Employees no longer needs to be
             actively involved in the performance of this Agreement.

14    TERMINATION

      14.1   TERMINATION ON WINDING UP OR DEFAULT

             Either the Client or Exult Supplier may at any time by notice in
             writing terminate this Agreement as from, subject to Clause 14.7,
             the date of giving such notice to terminate if:

             14.1.1  in the case of the Client, Exult Supplier or in the case of
                     Exult Supplier, the Client passes a resolution or the court
                     makes an order that it be wound up otherwise than for the
                     purposes of a reconstruction or amalgamation, or a receiver
                     manager or administrator on behalf of a creditor is
                     appointed in respect of the other party's business, or
                     circumstances arise which would entitle a creditor to
                     request that a court appoint a receiver, manager or
                     administrator or which would entitle a court otherwise than
                     for the purpose of a bona fide reconstruction or
                     amalgamation to make a winding-up order, or the other party
                     is unable to pay its debts within the meaning of Section
                     123 of the UK Insolvency Act 1986 or its relevant foreign
                     jurisdiction;

             14.1.2  in the case of the Client, Exult Supplier or in the case of
                     Exult Supplier, the Client, is in Default and the party in
                     Default fails to remedy or compensate for the Default
                     [***]* of a written notice from the other party specifying
                     the Default and requiring its remedy; or

             14.1.3  in the case of the Client if there are:

                     [***]*

      14.2   TERMINATION FOR CONVENIENCE

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       18

<PAGE>   132
             The Client may, subject to Clause 17.2 (Termination for Convenience
             Payment), terminate this Agreement by giving Exult Supplier [***]*
             prior written notice, such notice not to take effect before [***]*
             where no Winding Up Plan is implemented or on such later date as is
             determined in accordance with Clause 14.7.

      14.3   TERMINATION ON TERMINATION OF FRAMEWORK AGREEMENT

             This Agreement shall, subject to Clause 14.7, terminate upon the
             termination or expiry of the Framework Agreement.

      14.4   TERMINATION ON NOTICE AFTER THE INITIAL PERIOD

             The Client may terminate this Agreement by giving [***]* notice to
             Exult Supplier such notice to take effect, subject to Clause 14.7,
             on the expiry of the Initial Period.

      14.5   TERMINATION FOR FORCE MAJEURE

             If an event of Force Majeure arises which cannot be readily
             resolved and continues for a period of 6 months which materially
             prevents or hinders the performance of material obligations under
             this Agreement in relation to one or more Processes then either
             party may at any time by notice terminate this Agreement in
             relation to the Process or Processes affected by the Force Majeure
             event as from, subject to Clause 14.7, the date of giving such
             notice. In the event of a partial termination of this Agreement in
             accordance with this Clause 14.5, the provisions of this Agreement
             relating to termination for Force Majeure and the consequences of
             termination, including Winding Up Assistance shall apply (but only
             to the extent of the Process or Processes affected by the Force
             Majeure event).

      14.6   TERMINATION FOR CHANGE OF CONTROL

             The Client may at any time by notice terminate this Agreement as
             from, subject to Clause 14.7, the date of giving such notice if
             there is a Change of Control of Exult Supplier, provided that such
             notice is given [***]* of Exult Supplier notifying the Client of
             such Change of Control.

      14.7   EXTENSION OF TERM FOR WINDING UP PLAN

             Any date for the termination of this Agreement provided in this
             Clause 14 shall be subject to any extension agreed or determined by
             the parties pursuant to the Winding Up Plan.

      14.8   NOTIFICATION TO REGIONAL REPRESENTATIVES

             The Client or Exult Supplier, as the case may be, will wherever
             practicable inform the Regional Representatives in writing [***]*
             prior to giving notice under Clause 14.1 or

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       19

<PAGE>   133
             14.2, provided that failure to give such notice shall not affect
             the Client's or Exult Supplier's right to terminate the Agreement.

      14.9   PRESERVATION OF RIGHTS OF ACTION

             Any termination or expiry of this Agreement shall, subject to
             Clause 34.12 (Legal Proceedings), be without prejudice to and shall
             not affect any right of action or remedy which shall have accrued
             or shall thereafter accrue under the terms of this Agreement.

15    SUSPENSION OF A PROCESS

      15.1   [***]*

      15.2   [***]*

      15.3   [***]*

      15.4   As soon as it can be demonstrated to the reasonable satisfaction of
             the Regional Governance Panel that the Default has been remedied
             and a plan has been agreed between the parties for reinstatement of
             the Affected Process, the Client will by notice terminate the
             suspension and reinstate Exult Supplier's provision of the Affected
             Process.

      15.5   If, at the end of the suspension period, it has not been
             demonstrated to the reasonable satisfaction of the Regional
             Governance Panel that the Default has been remedied the Client
             shall either:-

             15.5.1  serve written notice on Exult Supplier to terminate this
                     Agreement in relation to the Affected Process with
                     immediate effect; or

             15.5.2  reinstate Exult Supplier's provision of the Affected
                     Process in accordance with an agreed plan for reinstatement
                     and resume the payment of Charges relating to the Affected
                     Process.

      15.6   In the event that Exult Supplier's provision of the Affected
             Process is reinstated in accordance with Clauses 15.4 and 15.5.2,
             Exult Supplier shall only be responsible for meeting Service
             Levels, including KPIs, applicable to the Affected Process once
             Exult Supplier has resumed the provision of the Affected Process
             for a period in excess of [***]*

      15.7   In the event of a partial termination of this Agreement in
             accordance with Clause 15.5.1, the provisions of this Agreement
             relating to termination for Default and consequences of
             termination, including Winding Up Assistance shall apply (but only
             to the extent of the Affected Process), and [***]*

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       20

<PAGE>   134
      15.8   In the event of suspension pursuant to Clause 15.2, Exult Supplier
             shall offer to grant or to procure the grant of a licence in the
             terms set out in Clause 19.6 and shall give the Client, BPA and its
             Affiliates and its contractors such access to and use of the Client
             Assets, Exult Proprietary Systems and Future Systems and any other
             resources then being used to provide the Affected Process as the
             Client may reasonably require in order to provide for itself or
             procure the Affected Process through a third party in accordance
             with Clause 15.2; provided that in exercising its rights, the
             Client shall seek to minimise the disruption to Exult Supplier's
             other business. In this Clause 15.8, any contractor employed by the
             Client during the suspension period shall be deemed to be a
             Successor Operator for the purposes of the application of Clause
             19.6. Any licence and/or access rights granted pursuant to this
             Clause 15.8 shall apply solely for the suspension period.

      15.9   The remedies of the Client under this Clause 15 may be exercised in
             respect of any one or more Defaults of this Agreement by Exult
             Supplier.

16    WINDING UP ASSISTANCE

      16.1   [***]* prior to the Framework Expiry Date or on notice of
             termination of this Agreement at the request of BPA:

             16.1.1  the parties will promptly meet and develop and agree the
                     Winding Up Plan to provide an orderly transitioning of the
                     Services provided under the Agreement to the Successor
                     Operator(s), including, but not limited to, the orderly
                     transitioning of support and maintenance in respect of
                     Exult Systems and Future Systems; and

             16.1.2  Exult Supplier shall co-operate fully with the Client, BPA
                     and the Participating Affiliates to implement the Winding
                     Up Plan, to minimise the cost and disruption of termination
                     to the Client, BPA and the Participating Affiliates and to
                     facilitate the orderly transitioning of the Services from
                     Exult Supplier to Successor Operator in accordance with the
                     provisions of this Agreement.

      16.2   The Winding Up Plan is to cover the period up to [***]* from the
             earlier of (i) the Expiry Date; and (ii) the date of giving notice
             of termination of this Agreement.

      16.3   In the event that the parties fail to agree the Winding Up Plan
             within [***]* of first meeting in accordance with Clause 16.1, the
             matter shall be referred to the informal Dispute Resolution
             Procedure pursuant to Clause 29.1, and, if necessary, to an Expert
             in accordance with Clause 29.2. The costs of such Expert shall be
             borne equally by the parties.

      16.4   Exult Supplier shall provide all assistance reasonably required by
             the BPA Regional Project Leader or the Client for, or in connection
             with, the Winding Up Plan and/or to ensure an orderly migration of
             the obligations of Exult Supplier (including the provision of

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       21

<PAGE>   135
             the Services) to a Successor Operator for the period of the Winding
             Up Plan.

      16.5   Exult Supplier shall develop a Service Delivery Description and
             shall deliver it to the BPA Regional Representatives and the Client
             as soon as reasonably practical after first meeting to develop and
             agree the Winding Up Plan. It will include up-to-date process
             flowcharts and any other documentation reasonably necessary to
             provide the BPA Regional Representatives and the Client with a
             clear understanding of how the Services are delivered and to enable
             the Client or Successor Operator to take over the provision of the
             Services and to maintain and develop the Service Delivery Model.

      16.6   BPA and the Client shall have the right, through their employees
             and/or Successor Operator, if applicable, to interface with Exult
             Supplier, Employees and Subcontractors to gain such an
             understanding of and familiarity with the systems documentation and
             processes used in providing the Services to enable their employees
             or a Successor Operator to provide services equivalent to the
             Services.

      16.7   In the event of a termination pursuant to Clause 14.3 (Termination
             of the Framework Agreement), the Winding Up Plan will be subject to
             and determined by the General Winding Up Plan.

      16.8   The parties shall continue to perform their obligations in
             accordance with this Agreement during the period of the Winding Up
             Plan except as expressly provided in the Winding Up Plan, provided,
             however, that the obligations set forth in the following Clauses
             shall not apply during the period of the Winding Up Plan: Clauses
             4, 7, 13 and 22.

17    FINANCIAL CONSEQUENCES OF TERMINATION

      17.1   WINDING UP ASSISTANCE

             17.1.1  The Client shall bear it's own costs and the reasonable
                     charges and expenses of Exult Supplier (which shall be
                     based on the Standard Rates) incurred in connection with
                     the Winding Up Assistance, including the preparation and
                     production of the Service Delivery Description, provided
                     that, for the avoidance of doubt, this will not prevent the
                     Client from seeking to recover damages in respect of any
                     loss it suffers pursuant to any termination of this
                     Agreement (i) as a result of Exult Supplier's Default,
                     pursuant to Clause 14.1; or (ii) pursuant to Clause 14.3 on
                     the termination of the Framework Agreement as a result of
                     Exult's Default.

             17.1.2  Exult Supplier shall invoice in respect of charges and
                     expenses due pursuant to Clause 17.1.1 on a monthly basis
                     and such invoices shall be paid within 30 days of receipt
                     of an invoice in respect of such costs.

      17.2   TERMINATION FOR CONVENIENCE PAYMENT

             17.2.1  In the event of the termination of this Agreement by the
                     Client pursuant to Clause 14.2 (Termination for
                     Convenience), the Client shall pay to Exult

                                       22

<PAGE>   136
                     Supplier the Early Termination Payment within [***]* of an
                     invoice together with copies of all relevant accounts and
                     records on which the calculations are based to demonstrate
                     that the amount has been properly calculated in accordance
                     with the methodology in Schedule C.

             17.2.2  The Client shall have the right to conduct an audit
                     pursuant to Clause 12 (Audit) to verify the amount paid to
                     Exult Supplier under Clause 17.2.1 and if the audit reveals
                     that any over payment has been made, the provisions of
                     Section 14 of Schedule C shall apply.

             17.2.3  Notwithstanding Clauses 17.2.1 and 17.2.2, if the Client
                     reasonably disputes the amount claimed by Exult Supplier
                     under Clause 17.2.1, then the dispute will be referred to
                     the informal Dispute Resolution Procedure in accordance
                     with Clause 29.1 and in the event the parties fail to agree
                     the Dispute shall be referred to an Expert for resolution,
                     such Expert to be appointed in accordance with Clause 29.2.

      17.3   THIRD PARTY CONTRACTS

             17.3.1  GENERAL

                     Notwithstanding the other provisions of this Clause 17.3,
                     on the termination of this Agreement for any reason, any
                     financial consequences arising or flowing from any Exult
                     Third Party Contracts or the termination of any such Exult
                     Third Party Contracts:

                     (i)    the duration of which Exult Supplier has agreed to
                            extend beyond the Expiry Date; and

                     (ii)   the terms and conditions of which have not been
                            approved in writing by the BPA Regional
                            Representative prior to the entering into or
                            extension of such Exult Third Party Contracts,

                     shall, subject to Clauses 17.3.5 and 17.3.6, be borne in
                     their entirety by Exult Supplier.

             17.3.2  TERMINATION FOR EXULT SUPPLIER'S DEFAULT

                     On the termination of this Agreement by the Client pursuant
                     to Clause 14.1 (Termination on Winding Up or Default), any
                     financial consequences arising or flowing from any Exult
                     Third Party Contracts or the termination of any such Exult
                     Third Party Contracts shall, subject to Clause 17.3.4
                     (Mitigation), be borne in their entirety by Exult Supplier.

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       23

<PAGE>   137
             17.3.3  TERMINATION FOR ANY OTHER REASON

                     On the termination of this Agreement for any reason other
                     than by the Client pursuant to Clause 14.1 (Termination on
                     Winding Up or Default) any financial consequences arising
                     or flowing from any Exult Third Party Contracts or the
                     termination of any such Exult Third Party Contract shall,
                     subject to Clause 17.3.4 (Mitigation) and Clause 17.3.5, be
                     borne in their entirety by the Client.

             17.3.4  MITIGATION

                     The parties each agree to take reasonable steps to mitigate
                     costs arising on termination of this Agreement, and agree
                     that where either party is able to make use of the Exult
                     Third Party Contracts, in whole or in part, for itself, its
                     Affiliates or another client, it shall use reasonable
                     endeavours to do so and the other party's obligation in
                     relation to any Exult Third Party Contracts shall extend
                     only to that element of cost of the Exult Third Party
                     Contracts which remains unused.

             17.3.5  Exult Supplier further agrees that for a period of [***]*
                     the date of termination of this Agreement if, subsequent to
                     being reimbursed by the Client under this Clause 17, Exult
                     or an Exult Affiliate or their clients use the whole or
                     part of the Exult Third Party Contract for which Exult
                     Supplier has been previously reimbursed by the Client,
                     Exult Supplier shall refund to the Client such portion of
                     the reimbursement which represents the use by Exult, Exult
                     Affiliate or their clients of such Exult Third Party
                     Contract.

             17.3.6  EMPLOYEES

                     The termination costs associated with Employees shall be
                     dealt with in accordance with Schedule J (Employee Transfer
                     Arrangements).

      17.4   ASSETS

             On termination or expiration of this Agreement, the Client shall
             have the option and in certain circumstances the obligation to
             purchase Exult Assets at the written down book value as set out in
             Clause 18.2 (Transfer Arrangements on Termination - Exult Assets).

18    TRANSFER ARRANGEMENTS ON TERMINATION

      18.1   CLIENT PREMISES

             Exult Supplier shall vacate any Client Premises on or before the
             termination or expiry of this Agreement, provided that Client
             Premises or rights to Client Premises transferred to Exult Supplier
             pursuant to Clause 6.1 shall, on termination or expiry of this
             Agreement,

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       24

<PAGE>   138
             be dealt with in accordance with Clause 18.2.

      18.2   EXULT ASSETS

             18.2.1  On the termination of this Agreement for all other reasons
                     than by the Client pursuant to Clause 14.1 (Termination on
                     Winding Up or Default). Exult Supplier shall offer to sell
                     to the Client or its nominee and the Client shall or shall
                     cause its nominee to, subject to Clause 18.2.3, purchase
                     the Exult Assets at the written down book value as at
                     termination or expiry.

             18.2.2  On the termination of this Agreement by the Client pursuant
                     to Clause 14.1 (Termination on Winding Up or Default),
                     Exult Supplier shall offer to sell to the Client or its
                     nominee the Exult Assets (at the written down book value as
                     at termination or expiry), but the Client shall not be
                     obliged to purchase such Exult Assets.

             18.2.3  The parties agree to take reasonable steps to mitigate
                     costs arising from or in connection with the Exult Assets
                     on termination or expiry of this Agreement and the parties
                     agree that where a party is able to make use of an Exult
                     Asset for itself, its Affiliates or another client it shall
                     use reasonable endeavours to do so at the request of the
                     other party.

             18.2.4  Exult Supplier further agrees, at the Client's cost, to
                     co-operate in the relocation of any Exult Assets to be
                     purchased by the Client pursuant to this Clause, provided
                     that for the avoidance of doubt this will not prevent the
                     Client from seeking to recover damages in respect of any
                     loss it suffers pursuant to any termination of this
                     Agreement as a result of Exult Supplier's Default.

             18.2.5  On expiry of this Agreement Exult Supplier shall offer to
                     transfer ownership of any fully amortised Exult Assets to
                     the Client at no cost.

      18.3   SYSTEMS

             On the termination or expiry of this Agreement for any reason:

             18.3.1  LICENCES

                     All licences and all other rights to any Systems shall be
                     dealt with in accordance with Clause 19.

             18.3.2  ESCROW

                     Exult Supplier shall, on Client's written request, provide
                     the Client with a copy of any source code materials held in
                     escrow pursuant to Clause 6.3.4.

             18.3.3  RETURN OF CLIENT SYSTEMS AND MATERIALS

                     As soon as reasonably practicable following the termination
                     or expiry of this Agreement, Exult Supplier shall return to
                     the Client all Client Systems, Materials

                                       25

<PAGE>   139
                     and Client Information subject to the Exult Supplier having
                     the right to retain a copy of such Client Systems,
                     Materials and Client Information for compliance with
                     applicable laws, professional standards or quality
                     assurance purposes.

      18.4   THIRD PARTY CONTRACTS

             On the termination or expiry of this Agreement, the parties shall,
             subject to Clause 17.3 (Third Party Contracts) and at the Client's
             option and request, use reasonable endeavours to transfer or assign
             all, or in the case of Exult Third Party Contracts which are not
             used solely to provide the Services to the Client, the relevant
             parts of, Exult Third Party Contracts entered into by Exult
             Supplier to provide the Services to the Client, BPA, a
             Participating Affiliate or a Successor Operator, as the Client may
             direct.

      18.5   EMPLOYEES

             The transfer of Employees on termination or expiry shall be dealt
             with in accordance with Schedule J (Employee Transfer
             Arrangements).

      18.6   BACK END CONSENTS

             Where the consent of any third party is required to enable Exult
             Supplier to provide the Client or Successor Operator, with the
             benefit of the arrangements under which Exult Supplier holds or
             uses any Exult Assets, Third Party Systems or Third Party Contracts
             or such a consent is otherwise required to enable the Client, or
             Successor Operator to take over the provision of the Services from
             Exult Supplier in the manner contemplated by this Agreement, Exult
             Supplier shall use reasonable endeavours, to procure that such
             consent is granted or at Exult Supplier's option, procure suitable
             alternative rights or services are provided to the Client or
             Successor Operator to enable it to perform the Services. The Client
             shall use reasonable endeavours to co-operate in obtaining such
             consents or obtaining suitable alternative rights, including where
             necessary entering into new agreements or agreeing to comply with
             the terms of the relevant existing agreements. The use of
             reasonable endeavours shall not include the payment of any monies
             by any party, but where consent can only be obtained in return for
             the payment of an additional sum, the parties shall consider paying
             such sum if it appears the most cost effective way of proceeding.
             Any such payment shall be charged as a Pass Through Cost.

19    INTELLECTUAL PROPERTY RIGHTS

      19.1   CLIENT INTELLECTUAL PROPERTY

             All Intellectual Property Rights subsisting in or relation to
             Client Assets, Client Information, Client Systems, Materials and
             the BPA Service Delivery Model (collectively, the "Client
             Intellectual Property") shall (as between the parties) belong to
             and be vested in BPA or the relevant BPA Affiliate or their
             respective licensors as appropriate.

      19.2   EXULT SUPPLIER INTELLECTUAL PROPERTY

                                       26

<PAGE>   140
             All Intellectual Property Rights subsisting in or relation to Exult
             Systems, Future Systems, Work Product, and the Exult Service
             Delivery Model (collectively, the "Exult Supplier Intellectual
             Property") shall (as between the parties) belong to and be vested
             in Exult Supplier, Exult Participating Affiliates or their
             respective licensors as appropriate.

      19.3   LICENCE OF CLIENT INTELLECTUAL PROPERTY

             The Client hereby grants to Exult Supplier (or, in the case of
             Client Intellectual Property licensed to the Client, to the extent
             that such grant is not within its power, shall use reasonable
             endeavours to procure the grant to Exult Supplier of) a worldwide,
             non-exclusive, unlimited user, royalty free licence to use and the
             right to sublicence to subcontractors, the Client Intellectual
             Property solely for the purposes of providing the Services to the
             Client under this Agreement.

      19.4   LICENCE OF EXULT SUPPLIER INTELLECTUAL PROPERTY

             Exult Supplier hereby grants to the Client (or, in the case of
             Exult Supplier Intellectual Property licensed to Exult Supplier by
             third parties to the extent that such grant is not within its
             power, shall use reasonable endeavours, to procure the grant to the
             Client of) a worldwide non-exclusive, unlimited user licence,
             together with a right to sub-license to third parties, to use the
             Exult Supplier Intellectual Property or any physical material
             created as a result of the use of the same in connection with the
             supply of the Services to the extent necessary to enable the Client
             to receive the benefit of the Services.

      19.5   LICENCES OF CLIENT INTELLECTUAL PROPERTY ON TERMINATION

             On expiration or termination of this Agreement for any reason, the
             licences granted pursuant to Clause 19.3 shall automatically
             terminate.

      19.6   LICENCES OF EXULT SUPPLIER INTELLECTUAL PROPERTY ON TERMINATION

             On expiration or termination of this Agreement for any reason,
             Exult Supplier shall offer to, and at the Client's option, grant to
             the Client or Successor Operator (or, in the case of Exult Supplier
             Intellectual Property licensed to Exult Supplier from a third
             party, use reasonable endeavours for the provision of services
             substantially similar to the Services under similar economic
             arrangements ) to procure the grant to the Client, BPA and the BPA
             Affiliates or Successor Operator of) a worldwide, perpetual,
             irrevocable, non-exclusive, unlimited user licence (which shall be
             at the lesser of the standard market rates and the lowest royalty
             Exult Supplier charges to other licensees for similar licences for
             the provision of services substantially similar to the Services
             provided under similar economic arrangements to use, modify and
             enhance any Exult Supplier Intellectual Property used for the
             provision of the Services in the [***]* immediately before the
             termination or expiry of this Agreement, with a right to grant
             sub-licences to Successor Operators, subject to Exult Supplier's
             prior consent to the identity of such Successor

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       27

<PAGE>   141
             Operator for the purpose of being a sub-licensee of such Exult
             Supplier Intellectual Property and the terms of such sub-licence,
             such consent not to be unreasonably withheld or delayed. Such
             licence shall be for use solely in connection with the provision of
             services comparable to the Services for the Client and
             Participating Affiliates.

      19.7   ROYALTIES

             In the event that Exult Supplier exploits by way of assignment,
             license or otherwise, any Exult Supplier Intellectual Property
             which has been developed by way of a Project under this Agreement
             and such development was funded by the Client, then Exult Supplier
             shall pay to the Client royalties in respect of the benefits
             received from such exploitation. The royalty payable in each case
             shall be determined as part of the implementation of the Project
             pursuant to Schedule L and Schedule H.

      19.8   CLIENT'S RIGHT TO USE SYSTEMS ON TERMINATION

             In order to ensure that Exult Supplier is able to fulfil its
             obligations to provide the licence under Clause 19.6, where a
             System is to be developed specifically for the Client by Exult
             Supplier using the services of a third party ("Developed System")
             Exult Supplier shall before using such Developed System in the
             provision of the Services:

             19.8.1  take reasonable steps to obtain ownership rights in the
                     Developed System including obtaining any necessary
                     assignment of such rights from third parties; or

             19.8.2  if Clause 19.8.1 is not reasonably practicable, take all
                     steps to procure a licence for itself substantially in the
                     form set out in Clause 19.6 for such Developed Systems; and

             19.8.3  to the extent the steps described in Clauses 19.8.1 and
                     19.8.2 are not reasonably practicable, discuss and agree
                     with Client alternative arrangements to ensure Client can
                     continue to use the Developed System on termination or
                     expiry of this Agreement.

20    CONFIDENTIALITY

      20.1   All Confidential Information communicated in connection with the
             negotiation, preparation and performance of this Agreement was and
             shall be received in confidence, used only for the purposes, and
             within the duration, of this Agreement, and shall be protected in
             the same manner as the party receiving such Confidential
             Information protects its own Confidential Information, but in any
             event in not less than a reasonable manner, except for Confidential
             Information which:

             20.1.1  is or becomes generally available to the public other than
                     as a result of a breach of this Clause 20;

             20.1.2  is acquired from a third party who owes no obligation of
                     confidence to the

                                       28

<PAGE>   142
                     disclosing party in respect of the Confidential
                     Information;

             20.1.3  is independently developed by the receiving party without
                     the use of the disclosing party's Confidential Information;

             20.1.4  the receiving party is required by law to disclose;

             20.1.5  is already known by the receiving party at the time of its
                     receipt (as evidenced by its written records); or

             20.1.6  is agreed by the Client and Exult Supplier from time to
                     time to be excluded.

             Provided always that:

             20.1.7  the onus shall be on the party disclosing the information
                     pursuant to Clauses 20.1.1 to 20.1.6 to prove through the
                     use of documentary evidence that the information fell
                     within one of Clauses 20.1.1 to 20.1.6 otherwise than
                     through unauthorised disclosure by that party; and

             20.1.8  if either party (the "DISCLOSING PARTY") is required to
                     make a disclosure in accordance with Clause 20.1.4, it
                     will, if it is not prohibited by law from doing so, provide
                     the other party with prompt notice of any such requirement
                     or request to disclose any such Confidential Information so
                     that the non disclosing party may seek an appropriate
                     order. The disclosing party shall provide the other party
                     with all necessary assistance in any action taken by the
                     other party to obtain an appropriate order including an
                     order providing that the information does not have to be
                     disclosed, an appropriate protection order or other
                     reliable assurance that confidential treatment will be
                     accorded the information that the disclosing party is
                     required to disclose.

      20.2   Any party disclosing any Confidential Information to any agent or
             subcontractor shall obtain or have obtained from the authorised
             agent or subcontractor a signed confidentially undertaking which
             the party disclosing reasonably believes offers adequate protection
             in relation to the matters contained in Clause 20.1. The parties
             agree that no Confidential Information will be disclosed after the
             expiry or termination of this Agreement unless such Confidential
             Information comes within one of the exceptions in Clauses 20.1.1 to
             20.1.6.

      20.3   Upon the expiration or termination of this Agreement, all
             Confidential Information made available by one party to the other
             pursuant to this Agreement, including any copies thereof, shall be
             either returned to the disclosing party or destroyed pursuant to
             the request of such disclosing party. The Client and Exult Supplier
             may retain, however, subject to the terms of this Clause 20 and
             Clause 19 (Intellectual Property Rights), copies of the
             Confidential Information required for, in the case of Exult
             Supplier compliance with applicable laws, professional standards or
             quality assurance purposes, and in the case of BPA their continuing
             operations or internal business purposes.

                                       29

<PAGE>   143
      20.4   The obligations of each party in relation to Confidential
             Information contained in this Clause 20 shall survive the
             termination or expiry of this Agreement indefinitely.

      20.5   Each party shall procure that its employees, subcontractors, agents
             and Affiliates comply with this Clause 20 and shall, at the request
             of the other party provide appropriate assurance of such compliance
             and for the avoidance of doubt, Clause 12 (Audit) shall apply to
             such obligation.

21    DATA PROTECTION AND SECURITY

      21.1   Each party shall and shall procure that its Affiliates comply in
             all respects with the data processing obligations contained in
             Schedule Q and with all relevant laws relating to the holding,
             processing and protection of data.

      21.2   Exult Supplier shall maintain the integrity of all Client
             Information and keep such information logically separate from any
             information and/or data relating to third parties and shall procure
             that such information shall not be disclosed to any third party.
             Such information shall be used solely for the purposes of providing
             the Services and Exult Supplier shall procure that no third party
             shall obtain access to such information at any time other than its
             authorised Employees and Subcontractors and other third parties
             with the Client's prior consent.

      21.3   If Exult Supplier becomes aware that it has received Client
             Information which is not required to provide the Services, Exult
             Supplier shall promptly inform the Client and return such
             information to the Client on request without keeping copies of the
             same.

      21.4   Client Information shall remain the property of BPA or the
             respective BPA Affiliates, as the case may be. Exult Supplier shall
             provide BPA and/or the Participating Affiliates, as the case may
             be, with a copy of any part of the Client Information that BPA
             and/or the Participating Affiliates may, from time to time,
             reasonably demand.

      21.5   Exult Supplier shall and shall procure that its Employees and
             Subcontractors shall develop, document and implement and at all
             times maintain reasonable safeguards against the theft,
             destruction, loss, wrongful use, disclosure, corruption or
             alteration of Client Information in the possession or within the
             control or responsibility of Exult Supplier, which safeguards are
             subject to the Client's review and audit and which are at levels no
             less rigorous than the safeguards maintained by the Client
             immediately prior to the Commencement Date as such levels are
             established by each Due Diligence Exercise or as otherwise agreed
             by the Client and Exult Regional Project Leaders.

      21.6   Exult Supplier shall use reasonable endeavours to prevent computer
             viruses from being introduced by the Employees and Subcontractors
             onto or into any of the IT and communications equipment used by
             Client, the Participating Affiliates and their respective
             employees, agents or contractors.

22    CONTRACT AND SERVICE MANAGEMENT

                                       30

<PAGE>   144
      22.1   MANAGEMENT OF SERVICES

             The Client and the Exult Supplier will manage their relationship,
             including the provision of the Services, in accordance with the
             Global Governance Arrangements set out in Schedule P.

      22.2   BENCHMARKING

             22.2.1  INTERNAL BENCHMARKING

                     (i)    On an annual basis Exult Supplier shall conduct an
                            internal benchmarking exercise to measure (i) the
                            quality of Exult Supplier's provision of the
                            Services against the Service Levels, as well as, (if
                            appropriate,) against Exult Supplier's [***]* and
                            (ii) the [***]* against charging methodology set out
                            in Schedule C.

                     (ii)   Exult Supplier will conduct the internal
                            benchmarking exercise using Gunn Partners
                            benchmarking database to evaluate the results
                            against industry standards relating to the
                            appropriate segment of the outsourcing industry
                            which provides services similar to the Services to
                            clients similar to the Client whether or not in the
                            oil industry.

                     (iii)  In carrying out the internal benchmarking exercise,
                            the provision to the Client by Exult Supplier of any
                            confidential or proprietary information of any
                            client of Exult Supplier shall be subject to the
                            terms of Exult Supplier's agreements with such
                            clients.

                     (iv)   Each party shall be responsible for its own costs
                            associated with the internal benchmarking process.

             22.2.2  INDEPENDENT BENCHMARKING

                     (i)    Once every two years, or as otherwise mutually
                            agreed between the parties, an independent
                            benchmarking exercise will be conducted by an
                            independent organisation (e.g., The Gartner Group,
                            API and Saratoga) agreed by the Regional Governance
                            Panel. The costs of participating in such an
                            exercise will be shared on an equitable basis by
                            Exult Supplier, the Client and any other clients of
                            Exult participating in the exercise. The output from
                            the exercise will be the joint property of Exult
                            Supplier, the Client and, if appropriate the other
                            clients of Exult which are party to the exercise.

                     (ii)   The benchmarking process, the peer group against
                            which the provision of the Services is to be
                            benchmarked, and the metrics to be

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       31

<PAGE>   145
                          benchmarked will be agreed by the Regional Governance
                          Panel. The benchmarker shall use consistent
                          methodologies and objective measurements in conducting
                          the benchmarks and shall compare (i) the quality of
                          the Services benchmarked to similar services provided
                          to other comparable companies; and (ii) the cost of
                          the Services benchmarked to similar services provided
                          to other comparable companies.

             22.2.3  Subject to applicable confidentiality restrictions, each
                     party will be required to furnish all benchmarking
                     information required to meaningfully participate in this
                     exercise.

             22.2.4  If either of the internal or external benchmarking
                     exercises referred to in Clauses 22.2.1 and 22.2.2
                     indicates that:

                     (i)    the quality of the Services provided to the Client
                            falls below the [***]* of the relevant competitors
                            required as part of the benchmarking exercise; or

                     (ii)   Exult Supplier's Charges are greater than that of
                            the [***]* of the relevant competitors reviewed as
                            part of the benchmarking exercise having regard to
                            the quality of the Services provided,

                     then the report of the benchmarking exercise shall be
                     reviewed by the Regional Governance Panel who shall
                     promptly meet and together consider what action, if any,
                     should be taken in response to the report of the
                     benchmarking exercise and if it is agreed that changes are
                     required, the Regional Governance Panel shall agree the
                     relevant Change Requests, including details of any Proposed
                     Changes to the Charges, the Services and/or Service Levels.

             22.2.5  Where the Client wishes to use a third party to conduct or
                     otherwise assist with a benchmarking exercise, access by
                     such third party to any Exult Confidential Information
                     shall be subject to Exult Supplier's prior written consent
                     as to the identity of the third party, such consent shall
                     not be unreasonably withheld or delayed, and to the third
                     party entering into a separate confidentiality agreement
                     with Exult Supplier on terms reasonably acceptable to Exult
                     Supplier.

      22.3   SERVICE PERFORMANCE REPORTS

             Service Performance Reports will be prepared by the Exult Country
             Representative and shall include information, as applicable, on the
             RSLs, KPIs, KPI Failures, Key Incidents and the procedures followed
             in relation to them and shall set out the measures required to
             reduce the likelihood of a recurrence of the relevant KPI Failure
             and/or Key Incidents. Service Performance Reports shall be issued
             by Exult Supplier:

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       32

<PAGE>   146
             (i)    monthly to the BPA Country Representative to cover
                    information relating to the previous month; and

             (ii)   each calendar quarter to the Regional Governance Panel to
                    cover information relating to the previous calendar quarter.

      22.4   KEY INCIDENT REPORTING

             22.4.1  The Country Representatives shall report all Key Incidents
                     promptly to the Regional Governance Panel.

             22.4.2 The purpose of reporting Key Incidents is to:

                     (i)    bring incidents quickly to the attention of Exult
                            Supplier's and the Client's management; and

                     (ii)   highlight areas of control weakness, initiate
                            procedures reviews and generate action to remedy
                            control weaknesses identified.

             22.4.3  The reporting of Key Incidents does not replace or
                     supersede, but shall be in addition to, the normal
                     reporting (including the provision of Service Performance
                     Reports under Clause 22.3) and updating of appropriate
                     management of routine work incidents.

      22.5   SATISFACTION SURVEYS

             22.5.1  Exult Supplier shall prepare customer satisfaction surveys
                     and management satisfaction surveys on a frequency and
                     basis to be agreed by the Regional Governance Panel.

             22.5.2  Customer satisfaction surveys and management satisfaction
                     surveys shall be submitted to the Regional Governance Panel
                     by the Country Representatives and the results of such
                     surveys shall be summarised in the relevant Service
                     Performance Report.

      22.6   CONTINUOUS IMPROVEMENT

             22.6.1  Exult Supplier recognises that it has an obligation under
                     this Agreement to maintain continuous improvement in the
                     Service Delivery Model used in the provision of the
                     Services on an ongoing basis in order to establish and
                     maintain a position as a market leader and to continue
                     efficient and effective use of developing processes and
                     technologies.

             22.6.2  In addition to the benchmarking exercises referred to in
                     Clause 22.2, Exult Supplier shall report to the Client on
                     an annual basis its strategy plans to achieve continuous
                     improvement referred to in Clause 22.6.1.

                                       33

<PAGE>   147
             22.6.3  To the extent that the parties agree particular Projects
                     are appropriate to maintain continuous improvement, these
                     shall be dealt with under Change Control Management
                     process, provided that the parties recognise Exult Supplier
                     should only bear an equitable proportion of the costs of
                     any developments which will be used by Exult Supplier in
                     the provision of services to other clients, including those
                     clients which Exult Supplier provides services to from the
                     Client Service Centre.

23    CONTRACT MINIMUMS

      23.1   Contract Minimums for each Contract Minimum Year shall be
             established in accordance with this Clause 23.

      23.2   The Contract Minimum for:

             23.2.1  [***]* and

             23.2.2  [***]*

      23.3   Prior the commencement of each calendar quarter in each Contract
             Minimum Year, the Client may give Exult Supplier [***]* of a
             proposed reduction in the Contract Minimums to take account of
             reductions in the Client's requirements for Services.

      23.4   This Clause 23 applies to situations which result in an actual
             reduction in the Client's requirement for Services and, for the
             avoidance of doubt, the Client may not assume responsibility
             internally for services equivalent to the Services or appoint a
             third party to provide services equivalent to the Services pursuant
             to the terms of this Clause 23.

      23.5   [***]* to the end of each Contract Minimum Year, the Regional
             Governance Panel shall meet to assess the impact, including the
             impact on the Charges for the then current Contract Minimum Year,
             of the reductions in the Client's requirements for Services
             notified in accordance with Clause 23.3 above. Subject to Clause
             23.6, the Regional Governance Panel shall agree a decrease in the
             Contract Minimum for the succeeding Contract Minimum Year which is
             proportionate with the actual reduction in Charges arising from the
             events and in the event that the Regional Governance Panel cannot
             agree on the amount of the decrease the matter shall be referred to
             an Expert to be appointed in accordance with Clause 29.2.

      23.6   In no event shall a Contract Minimums be reduced by more than
             [***]*

      23.7   In the event that the impact of reductions in the Client's
             requirements for Services as reviewed under Clause 23.5 is or would
             be to reduce the Contract Minimum for the

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       34

<PAGE>   148
             succeeding Contract Minimum Year by more than [***]* the matter
             will be referred by either party to the Regional Governance Panel
             under Clause 18 of the Framework Agreement (Contract Minimums) to
             reassess the impact of such reduction across the relevant CSC
             Group. The decision of the Regional Governance Panel (or Expert
             determination as the case may be) made pursuant to Clause 18 of the
             Framework Agreement shall be implemented hereunder.

24    WARRANTIES

      24.1   Exult Supplier hereby represents and warrants to the Client that:

             24.1.1  INCORPORATION AND EXISTENCE It is duly constituted,
                     organised and validly existing under its laws of
                     incorporation.

             24.1.2  POWER AND AUTHORITY It has the legal right and full power
                     and authority to execute and deliver, and to exercise its
                     rights and perform its obligations under, this Agreement
                     and all the documents which are to be executed by it as
                     envisaged by this Agreement.

             24.1.3  CORPORATE ACTION All corporate action required by it to
                     authorise the execution and delivery of, and to exercise
                     its rights and perform its obligations under this Agreement
                     and all other documents which are to be executed by it as
                     envisaged by this Agreement has been or will be taken.

             24.1.4  ASSURANCE Nothing contained in this Agreement will:

                     (i)    result in a breach of any provision of its
                            constitutional documents; or

                     (ii)   result in a breach of any agreement, licence or
                            other instrument, order, judgment or decree of any
                            Court, governmental agency or regulatory body to
                            which it is bound.

      24.2   YEAR 2000 AND EMU COMPLIANCE

             24.2.1  Subject to Clause 24.2.2, Exult Supplier makes no
                     warranties in respect of Year 2000 or EMU Compliance in
                     respect of Services or Projects or other activities carried
                     out under this Agreement and the Client or BPA and the BPA
                     Affiliates shall be solely responsible for its and their
                     Year 2000 and EMU Compliance.

             24.2.2  Exult Supplier warrants that Future Systems and Exult
                     Proprietary Systems are Year 2000 Compliant and EMU
                     Compliant and that it has used and shall continue to use
                     reasonable endeavours to ensure that other Exult Systems
                     are Year 2000 Compliant and EMU Compliant, including
                     wherever practicable obtaining appropriate warranties from
                     the third party providers and providing the Client with the
                     benefit of such warranties.

             24.2.3  Exult shall not be in breach of the warranties in Clause
                     24.2.2 to the extent that

                                       35

<PAGE>   149
                     any failure of the Exult Proprietary Systems and Future
                     Systems to be Year 2000 Compliant or EMU Compliant is
                     caused by data, interfaces with third party systems
                     including BPA Systems, other than Exult Systems and
                     software, in each case, which are not Year 2000 Compliant
                     or EMU Compliant.

      24.3 The Client hereby represents and warrants to Exult Supplier that:

             24.3.1  INCORPORATION AND EXISTENCE It is duly incorporated,
                     organised and validly existing under its law of
                     incorporation.

             24.3.2  POWER AND AUTHORITY It has the legal right and full power
                     and authority to execute and deliver, and to exercise its
                     rights and perform its obligations under this Agreement and
                     all the documents which are to be executed by it as
                     envisaged by this Agreement.

             24.3.3  CORPORATE ACTION All corporate action required by it to
                     authorise the execution and delivery of, and to exercise
                     its rights and perform its obligations under this Agreement
                     and all other documents which are to be executed by it as
                     envisaged by this Agreement has been or will be taken.

             24.3.4  ASSURANCE Nothing contained in this Agreement will:

                     (i)    result in a breach of any provision of its
                            constitutional documents; or

                     (ii)   result in a breach of any agreement, licence or
                            other instrument, order, judgment or decree of any
                            Court, governmental agency or regulatory body to
                            which it is bound.

      24.4   Each of the Client and Exult Supplier undertakes to perform its
             obligations under this Agreement in compliance with all applicable
             laws, enactments, orders and regulations.

      24.5   Except as expressly stated in this Agreement, all warranties and
             conditions, whether express or implied by statue, common law or
             otherwise are hereby excluded to the extent permitted by law.

25    LIMITATION ON LIABILITY

      25.1   Neither party shall limit or exclude its liability to the other in
             respect of (i) death or personal injury caused by its negligence or
             the negligence of its employees acting in the course of their
             employment; (ii) for any fraudulent misrepresentation, including
             fraudulent pre-contractual misrepresentation made by a party on
             which the other party can be shown to have relied when entering
             into this Agreement; and (iii) any other liability which by law
             cannot be excluded.

      25.2   Subject to Clauses 25.1, 25.3 and 25.4 each party's liability to
             the other under this Agreement in respect of a claim arising out of
             this Agreement shall be limited to an

                                       36

<PAGE>   150
             amount equal to [***]* Where an event which gives rise to a claim
             occurs during the initial 16 months of this Agreement each party's
             liability to the other shall be limited to [***]* established in
             accordance with the provisions of Schedule C, (Charges and
             Invoicing).

      25.3   Each party's aggregate liability to the other during the term of
             this Agreement for all claims arising out of this Agreement shall
             be limited to an amount equal to Charges (excluding Pass Through
             Costs) payable to Exult Supplier for a 6 month period. For the
             purposes of calculating the Charges under this Clause 25.3, the
             maximum level of liability shall be based on (i) the average
             monthly Charges during the 12 month period prior to the month in
             which the event giving rise to the liability occurred multiplied by
             6, or, (ii) where the event giving rise to the liability occurs
             during the initial 16 months of this Agreement the Initial Baseline
             divided by 16 multiplied by 6, provided that the limitation in this
             Clause 25.3 at any time shall not require the repayment of sums
             paid or payable in respect of claims in any earlier period.

      25.4   Each party's liability to the other for all claims arising under
             this Agreement in respect of any Project shall, unless agreed
             otherwise agreed in accordance with the procedure set out in
             Schedule H, (Projects), be limited to [***]*

      25.5   Subject to Clause 25.7, neither party shall be liable to the other
             for any consequential or indirect loss or damage suffered by the
             other party in connection with this Agreement.

      25.6   Neither party shall be liable to the other for loss of profits,
             loss of revenue, loss of goodwill or loss or failure to make any
             anticipated savings.

      25.7   In respect of the Client, the Client's re-establishment costs, and
             in respect of Exult Supplier, the categories of cost identified in
             Schedule C in relation to termination, such costs are not
             considered consequential or indirect loss.

      25.8   The limitations set out in Clauses 25.2 to 25.7 shall not apply
             with respect to:

             (i)    Indemnities (including those set forth in Schedule J);

             (ii)   Payment under Letter of Credit (as described in Clause 22 of
                    the Framework Agreement);

             (iii)  Payment under designated insurance policies (as described in
                    the Clause 22 of the Framework Agreement);

             (iv)   Client's obligation to pay, including with respect to Early
                    Termination Charges;

             (v)    Liabilities arising from the breach of the confidentiality
                    provisions under this Agreement;

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       37

<PAGE>   151
             (vi)   Payment of Charges and Service Credits.

      25.9   Subject to Clauses 34.12 (Legal Proceedings) and 34.13 (Equitable
             Remedies) the parties recognise that damages are the only remedy
             available under this Agreement and, to the extent permissible by
             law, the limits under this Clause are the absolute limit of each
             party's liability arising under or in connection with this
             Agreement. All other liability is expressly excluded.

      25.10  LIMITATIONS ON PARTICIPATING AFFILIATES' CLAIMS

             25.10.1 The following represents the limit of all claims or actions
                     that may be made pursuant to this Agreement relative to
                     Participating Affiliates:

                     (i)    subject to the terms of this Clause 25.10, the
                            Client shall have the right to bring actions against
                            Exult Supplier in respect of such Participating
                            Affiliates for Losses suffered by the Participating
                            Affiliates in respect of the Services or this
                            Agreement;

                     (ii)   the Client shall wherever reasonably practicable
                            consolidate actions against Exult Supplier for
                            Losses suffered by Participating Affiliates in
                            respect of each alleged default; and

                     (iii)  the Participating Affiliates' Losses shall be deemed
                            the direct Losses of the Client, but all such Losses
                            shall be subject to the exclusions and limitations
                            set out in this Agreement.

             25.10.2 The Client shall procure that:

                     (i)    the Participating Affiliate will not make any claim
                            or be a party to any claim or other action against
                            Exult Supplier, Exult or an Exult Affiliate or their
                            employees, offices or directors arising from or in
                            connection with this Agreement; and

                     (ii)   the Participating Affiliate will direct all
                            communications regarding this Agreement through and
                            to the Client and not to Exult Supplier.

             25.10.3 The Client is fully responsible for the performance of all
                     its obligations under this Agreement with respect to the
                     Services provided to such Participating Affiliates.

             25.10.4 Nothing in Clause 25.10.1, 25.10.2 or Clause 25.10.3
                     relieves the Client of its obligations or expands Exult
                     Supplier's obligations under this Agreement.

26    INDEMNITIES AND DEFENCE OF CLAIMS

      26.1   INDEMNIFICATION BY EXULT SUPPLIER

             Subject to Clause 26.5, Exult Supplier shall indemnify and keep
             indemnified the Client,

                                       38

<PAGE>   152
             BPA, the Participating Affiliates and its and their respective
             officers, directors, employees, agents, successors and assigns
             (each, an "Indemnified BPA Party") from and against any and all
             Losses arising in connection with this Agreement from any of the
             following:

             26.1.1  a claim by a BPA Third Party arising from the death or
                     illness of or personal injury to any BPA Third Party or
                     from any damage to any real or tangible personal property
                     of any BPA Third Party arising directly from and to the
                     extent of the negligent act or omission of Exult Supplier,
                     an Exult Participating Affiliate or its and their
                     respective employees, officers, agents or subcontractors;

             26.1.2  a claim by a BPA Third Party arising from the death or
                     illness of or personal injury to any employee of Exult
                     Supplier or of an, Exult Participating Affiliate or to any
                     employee of their respective agents, or subcontractors or
                     arising from any damage to any real or tangible personal
                     property of any employee of Exult Supplier or of, an Exult
                     Participating Affiliate or of any employee of their
                     respective agents, or subcontractors, in each case,
                     notwithstanding that such claim arose from the negligence
                     of an Indemnified BPA Party;

             26.1.3  a claim by a third party other than a BPA Affiliate to a
                     Third Party Contract where such claim arises in connection
                     with a breach of Exult Supplier's or Exult Participating
                     Affiliate's obligations under or relating to such Third
                     Party Contract assumed by Exult Supplier or the relevant
                     Exult Participating Affiliate pursuant to obtaining
                     consents in respect of such Third Party Contract to enable
                     Exult Supplier or the relevant Exult Participating
                     Affiliate to provide the Services; and

             26.1.4  a claim by a BPA Third Party arising from and directly
                     connected with the breach of any law, rule, regulation or
                     order, where such breach arises directly from the negligent
                     act or omission of Exult Supplier, an Exult Participating
                     Affiliate or its and their respective employees, officers,
                     agents or subcontractors.

      26.2   INDEMNIFICATION BY BPA

             Subject to Clause 26.5, the Client shall indemnify and keep
             indemnified Exult Supplier, the Exult Participating Affiliates and
             its and their respective officers, directors, employees, agents,
             successors and assigns (each, an "Indemnified Exult Party") from
             and against any and all Losses arising in connection with this
             Agreement from any of the following:

             26.2.1  a claim by an Exult Third Party arising from the death or
                     illness of or personal injury to any Exult Third Party or
                     from any damage to any real or tangible personal property
                     of any Exult Third Party arising directly from and to the
                     extent of the negligent act or omission of the Client, a
                     Participating Affiliate or its and their respective
                     employees, officers, agents, or subcontractors;

             26.2.2  a claim by an Exult Third Party arising from the death or
                     illness of or personal

                                       39

<PAGE>   153
                     injury to any employee of the Client, or of a Participating
                     Affiliate or to any employee of their respective agents or
                     subcontractors or arising from any damage to any real or
                     tangible personal property of any employee of the Client or
                     of, a Participating Affiliate or of any employee of their
                     respective agents or subcontractors, in each case,
                     notwithstanding that such claim arose from the negligence
                     of an Indemnified Exult Party;

             26.2.3  a claim by a third party other than an Exult Affiliate to
                     an Exult Third Party Contract where such claim arises in
                     connection with a breach of the Client's or Participating
                     Affiliate's obligations under or relating to such Exult
                     Third Party Contract assumed by the Client or the relevant
                     Participating Affiliate pursuant to obtaining consents in
                     respect of such Exult Third Party Contract obtained on the
                     termination or expiry of the relevant Country Agreement;

             26.2.4  a claim by an Exult Third Party arising from and directly
                     connected with the breach of any law, rule, regulation or
                     order, where such breach arises directly from the negligent
                     act or omission of the Client, a Participating Affiliate or
                     its and their respective employees; and

             26.2.5  a claim by an Exult Third Party where such Exult Third
                     Party:

                     (i)    is an employee or former employee of the Client or
                            of a BPA Affiliate to the extent such claim relates
                            to the period such employee or former employee was
                            employed by the Client or a BPA Affiliate (except to
                            the extent that such claim is covered by the
                            indemnity provisions set forth in Schedule J of this
                            Agreement);

                     (ii)   is a beneficiary under any Client or BPA Affiliate
                            employee related benefits plans, programmes or
                            schemes to the extent that such claim relates to
                            such plans, programmes or schemes; or

                     (iii)  has a fiduciary role or responsibility in relation
                            to any the Client or BPA Affiliate's employee
                            related benefit plans, programmes or schemes to the
                            extent such claim relates to such role or
                            responsibility,

                     in each case, except to the extent that such claim results
                     from the negligence of Exult Supplier, an Exult
                     Participating Affiliate, or its or their respective
                     employees, officers, agents or subcontractors.

      26.3   INDEMNIFICATION BY EXULT SUPPLIER WITH RESPECT TO INTELLECTUAL
             PROPERTY

             26.3.1  Subject to Clause 26.5, Exult Supplier shall indemnify and
                     keep indemnified the Client, its Affiliates and their
                     respective officers, directors, employees and agents, from
                     and against all reasonable costs and expenses (including
                     the amount of any damages awarded by a court of competent
                     jurisdiction) which the Client may incur as a result of
                     defending or settling any claim by a third party that the
                     Client's use or possession of any of the Exult Proprietary
                     Systems is

                                       40

<PAGE>   154
                     unauthorised or infringes the Intellectual Property rights
                     of any third party.

             26.3.2  In the event of any such claim being made, the Client shall
                     notify the Exult Regional Representative as soon as
                     practicable upon becoming aware of the same and, subject to
                     being indemnified, at the request of Exult Supplier, grant
                     Exult Supplier sole conduct of the claim and provide to
                     Exult Supplier all reasonable assistance in the conduct of
                     the claim, provided that in conducting the claim Exult
                     Supplier shall minimise the disruption to the business of
                     BPA and the Participating Affiliates, including the use of
                     the Exult Supplier Intellectual Property, as the case may
                     be.

             26.3.3  No liability shall exist under this Clause 26.3 to the
                     extent that any such claim arises solely from:

                     (i)    the use by the Client and/or the Participating
                            Affiliates of the relevant Exult Systems, Future
                            Systems or Work Product for purposes not connected
                            with the provision of the Services or services
                            equivalent to the Services in the Country in which
                            those Services are being provided or as otherwise
                            authorised;

                     (ii)   any modification of the relevant Exult Systems,
                            Future Systems or Work Product by or on behalf of
                            the Client and/or the Participating Affiliates to
                            which Exult Supplier or the third party, as the case
                            may be, has not given its consent; or

                     (iii)  use of the relevant Exult Systems, Future Systems or
                            Work Product in connection with materials or data
                            supplied by the Client.

             26.3.4  In the event that the Client's use or possession of any
                     part of the Exult Systems, the Future Systems or Work
                     Product is held to be unauthorised or to infringe any third
                     party Intellectual Property rights, then Exult Supplier
                     shall at its own expense and at the Client's option:

                     (i)    obtain for the Client a licence or such other right
                            to continue to use that System or Work Product or
                            part thereof; or

                     (ii)   replace or modify such part so as to avoid or
                            rectify the unauthorised use or infringement without
                            significant interruption or degradation in
                            performance of that System or the Services,

                     provided that the Client shall provide Exult Supplier with
                     all reasonable assistance (at the cost of Exult Supplier)
                     to enable Exult Supplier to so do.

      26.4   INDEMNIFICATION OF EXULT IN RELATION TO INTELLECTUAL PROPERTY

             26.4.1  Subject to Clause 26.5, the Client shall indemnify and keep
                     indemnified Exult Supplier from and against all reasonable
                     costs and expenses (including the

                                       41

<PAGE>   155
                     amount of any damages awarded by a court of competent
                     jurisdiction) which Exult Supplier may incur as a result of
                     defending or settling any claim by a third party that Exult
                     Supplier's use of any of the Client Systems which has been
                     authorised by the Client is unauthorised or infringes the
                     Intellectual Property rights of any third party.

             26.4.2  In the event of any such claim being made, Exult shall
                     notify the BPA Regional Representative as soon as
                     practicable upon becoming aware of the claim and, subject
                     to being indemnified at the request of the Client, grant
                     BPA or the Client sole conduct of the claim and provide to
                     the Client all reasonable assistance in the conduct of the
                     claim.

             26.4.3  No liability shall exist under Clause 26.4 to the extent
                     that any such claim arises from:

                     (i)    the use by Exult Supplier of the relevant Client
                            System for purposes not connected with the provision
                            of the Services in the Country in which the Services
                            are provided; or

                     (ii)   any modification of the Client System by or on
                            behalf of Exult Supplier to which the Client has not
                            given its consent.

             26.4.4  In the event that Exult Supplier's use of any part of the
                     Client Systems is held to be unauthorised or to infringe
                     any Intellectual Property rights relating thereto, then the
                     Client shall at its own expense:

                     (i)    obtain for Exult Supplier a licence or such other
                            right to continue to use that System; or

                     (ii)   replace or modify such part so as to avoid or
                            rectify the unauthorised use or infringement,

                     provided that Exult Supplier shall provide the Client with
                     all reasonable assistance to enable the Client to so do.

      26.5   DEFENCE OF CLAIMS

             26.5.1  Each party will defend and procure the relevant Affiliate
                     to defend any claim brought or threatened against the other
                     party to the extent that such claim is or may be subject to
                     the indemnity contained in Clauses 26.1, 26.2, 26.3 and
                     26.4 (the party providing such defence, the "Indemnifying
                     Party" and the party entitled to such defence, the
                     "Indemnified Party"). The Indemnifying Party will bear the
                     expense of such defence and pay any damages and legal fees
                     finally awarded by a court of competent jurisdiction which
                     are attributable to such claim.

             26.5.2  The Indemnified Party shall notify the Indemnifying Party
                     of any claim under

                                       42

<PAGE>   156
                     Clauses 26.1, 26.2, 26.3 and 26.4 within 30 days (or such
                     shorter period as may be required to respond to a third
                     party claim) after receipt of notice. The Indemnifying
                     Party required to indemnify the Indemnified Party under
                     this Agreement shall have no obligation for any claim under
                     this Clause 26.5 to the extent that the defence of such
                     claim is prejudiced by such failure if:

                     (i)    the Indemnified Party fails to notify the
                            Indemnifying Party of such claim as provided above;

                     (ii)   the Indemnified Party fails to tender control of the
                            defence of such claim to the Indemnifying Party; or

                     (iii)  the Indemnified Party fails to provide the
                            Indemnifying Party with all reasonable cooperation
                            in the defence of such claim (the cost thereof to be
                            borne by the Indemnifying Party).

             26.5.3  The Indemnifying Party shall have no obligation for any
                     claim under this Agreement if the Indemnified Party makes
                     any admission or settlement regarding such claim without
                     the prior written consent of the Indemnifying Party, which
                     consent shall not be unreasonably withheld or delayed.
                     Notwithstanding the foregoing sentence, the Indemnifying
                     Party may settle any claim involving only the payment of
                     money by the Indemnifying Party.

             26.5.4  The Indemnified Party shall have the right (but not the
                     obligation) to participate in such defence or settlement
                     (and in the case of any proposed settlement of a claim
                     which does not involve only the payment of money, the
                     Indemnifying Party shall obtain the prior written consent
                     of the Indemnified Party to such settlement, such consent
                     not to be unreasonably withheld or delayed), in which event
                     the Indemnified Party shall pay its attorneys' fees
                     associated with such participation.

             26.5.5  In conducting the defence of the claim the Indemnifying
                     Party shall liaise with the Indemnified Party and keep the
                     Indemnified Party informed as to the progress of the action
                     and shall take into account the requirements and requests
                     of the Indemnified Party and in particular shall not make
                     any public statement relating to the action without the
                     Indemnified Party's prior written consent and shall not do
                     anything which could potentially adversely prejudice the
                     reputation or goodwill of the Indemnified Party or its
                     Affiliates.

      26.6   SURVIVAL OF RIGHTS

             All indemnities, and exclusions and limitations of liability
             contained in this Clause 26 and elsewhere in this Agreement shall
             remain binding on the parties hereto, notwithstanding the expiry or
             termination of this Agreement.

27    INSURANCE

                                       43

<PAGE>   157
      Exult Supplier shall inform the Client immediately in the event that it
      becomes aware that insurance cover as required under Clause 22 of the
      Framework Agreement is not in place and in such event shall itself obtain
      the appropriate insurance to the extent that this relates to this
      Agreement.

28    RECOVERY OF DAMAGE AWARDS

      28.1   In the event that the parties cannot agree as to whether there is a
             default or as to the amount to be paid to either party in
             connection with any default by the other party under this
             Agreement, the matter shall be resolved pursuant to the Dispute
             Resolution Procedure in accordance with Clause 29.3.

      28.2   In the event that it is agreed, or determined pursuant to Clause
             28.1, that Exult Supplier is liable to pay an Award to the Client,
             the mechanism for recovering such Award shall be as follows:

             28.2.1  Exult Supplier shall first seek to recover the Award under
                     any relevant insurance policy maintained by Exult pursuant
                     to Clause 22 of the Framework Agreement (Insurance) and pay
                     the Award recovered to the Client;

             28.2.2  if the Award is not paid to the Client pursuant to Clause
                     28.2.1 within 30 days of it being agreed or determined that
                     an Award is payable, the Client (or BPA acting on its
                     behalf) shall be entitled to seek to recover the Award
                     directly under the indemnity to principal provision
                     contained in any relevant insurance policy maintained by
                     Exult in accordance with Clause 22 of the Framework
                     Agreement (Insurance).

             28.2.3  If the Award is not paid pursuant to Clause 28.2.1 or
                     Clause 28.2.2, the Client shall provide Exult Supplier with
                     [***]* within which Exult Supplier shall pay the Award to
                     the Client.

             28.2.4  Subject to the provisions of Clause 23 of the Framework
                     Agreement (Letter of Credit), if the Award is not paid
                     pursuant to Clauses 28.2.1, 28.2.2 or 28.2.3 within the
                     expiry of the [***]* notice period in Clause 28.2.2, then
                     BPA shall have the right, but not the obligation to make a
                     demand under the Letter of Credit.

             28.2.5  Exult Supplier shall not be entitled to seek to recover
                     under any insurance policy maintained pursuant to Clause 22
                     of the Framework Agreement (Insurance) in order to satisfy
                     any indemnity claim or obligation or to seek to recover any
                     Award made in connection with indemnity provisions other
                     than claims, obligations or Awards made in connection with
                     Clauses 26.1.1 and 26.1.2.

      28.3   In respect of an Award or other indemnity claim or obligation that
             the Client is liable to

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       44

<PAGE>   158
             pay to Exult Supplier, the Client shall not be entitled to seek to
             recover under any insurance policy maintained pursuant to Clause 22
             of the Framework Agreement (Insurance) in order to satisfy any
             indemnity claim or obligation or recover any Award made in
             connection with indemnity provisions other than claims, obligations
             or Awards made in connection with Clauses 26.2.1 and 26.2.2.

29    DISPUTE RESOLUTION

      29.1   INFORMAL DISPUTE RESOLUTION

             Prior to the initiation of dispute resolution procedures pursuant
             to Clause 29.2 and 29.3, the parties shall attempt to resolve any
             Dispute informally, as follows:

             29.1.1  Upon the request of either Country Representative, in the
                     case of a Dispute which has not been resolved, or cannot be
                     resolved by the Country Representatives within [***]*, that
                     Dispute shall be referred to the Regional Governance Panel.

             29.1.2  If the Regional Governance Panel is unable to resolve the
                     Dispute within [***]* after it is submitted to the Regional
                     Governance Panel, then the Dispute will be referred to the
                     Global Governance Panel. The Global Governance Panel shall
                     use its best efforts to resolve such Dispute.

             29.1.3  If the Global Governance Panel is unable to resolve the
                     Dispute within [***]* after it is submitted to the Global
                     Governance Panel (or such later time as may be agreed by
                     the Global Governance Panel), then the Dispute shall be
                     referred to the Exult Chief Executive Officer and the BPA
                     Vice President Group HR.

             29.1.4  If the BPA Vice President Group HR and the Exult Chief
                     Executive Officer have not been able to resolve the Dispute
                     within [***]* of the matter having been referred to them
                     (or such later date as they may agree), the Dispute shall
                     be referred to Expert Decision or Arbitration (as the case
                     may be) in accordance with the provisions of this
                     Agreement.

             29.1.5  During the course of any discussions in accordance with
                     this Clause 29, all reasonable requests made by one party
                     to the other for information will be honoured in order that
                     the parties may be fully advised of each other's position.
                     Any Confidential Information disclosed will be treated by
                     the recipient in accordance with Clause 20
                     (Confidentiality).

             29.1.6  Unless the Agreement specifies otherwise, all Disputes
                     shall be referred to the informal Dispute Resolution
                     Procedure and thereafter to Arbitration pursuant to Clause
                     29.3.

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       45

<PAGE>   159
             29.1.7  Only the informal Dispute Resolution Procedures set out in
                     Clause 29.1 can apply where the parties fail to agree to
                     carry out a new or Project or project or to make a
                     substantial or material change to the Agreement or any
                     Service or any provision specified in the Agreement as
                     being an agreement to agree.

      29.2   EXPERT DECISION

             29.2.1  Where a Dispute is designated in this Agreement as
                     appropriate for Expert Decision it shall be referred for
                     determination to an Expert nominated either jointly by the
                     parties, or failing agreement between them within the time
                     stated in this Agreement or, where no time is stated,
                     within 10 working days, on the application of the Client or
                     Exult Supplier, to:

                     (i)    the Institute of Electrical Engineers for any issue
                            involving software, hardware, or systems;

                     (ii)   the Institute of Chartered Accountants for England
                            and Wales for any issue involving finance,
                            accounting and tax; and

                     (iii)  the Institute of Personnel and Development
                            Management for any issue involving human resources
                            polices and practices that cannot be referred to an
                            appropriate Expert under Clause 29.2.1(i) and (ii).

             29.2.2  The parties agree:

                     (i)    to supply the Expert with the assistance, documents
                            and information he/she requires for the purpose of
                            his/her determination;

                     (ii)   that in all cases, the terms of appointment of the
                            Expert shall include a requirement on the Expert to
                            give his/her determination with 21 days or such
                            other period as may be agreed, to hold professional
                            indemnity insurance for both then and for 3 years
                            following the date of his/her determination and to
                            establish his/her own reasonable procedures to
                            enable him to give his determination; and

                     (iii)  that in considering any issue relating to the KPIs
                            the Expert shall take into account the performance
                            levels of service achieved by the Client.

             29.2.3  The Expert's Decision is final and binding on the parties
                     in the absence of negligence, manifest error or bad faith.
                     The Expert acts as an expert and not an arbitrator and the
                     Expert's Decision is not a quasi-judicial procedure. Save
                     as provided elsewhere in this Agreement, each party shall
                     bear its own costs and the costs of the Expert shall be
                     borne equally between the parties.

      29.3   ARBITRATION

             29.3.1  Subject to any other terms of this Agreement, if any
                     Dispute, which is designed

                                       46

<PAGE>   160
                     as a Dispute to be referred to Arbitration, arising in
                     connection with this Agreement cannot be resolved in
                     accordance with the provisions of Clause 29.1 it shall be
                     referred to arbitration at the written request of any party
                     under the Rules of the International Chamber of Commerce,
                     which rules are deemed to be incorporated by reference into
                     this Clause 29.3.

             29.3.2  The parties agree that:

                     (i)    the number of arbitrators shall be three;

                     (ii)   the place of the arbitration shall be London;

                     (iii)  the language to be used in the arbitration
                            proceedings shall be English; and

                     (iv)   the ruling of the arbitrators on the Dispute shall
                            be final and binding.

30    FORCE MAJEURE

      30.1   Subject to Clause 30.2, neither party shall be liable to the other
             for any Loss of any kind whatsoever, including but not limited to
             any damages, whether directly or indirectly caused to or incurred
             by the other party to the extent such Loss arises by reason of any
             failure or delay in the performance of its obligations hereunder
             which is due to Force Majeure.

      30.2   The party claiming to be prevented or delayed in the performance of
             any of its obligations under this Agreement by reason of Force
             Majeure shall use reasonable endeavours to continue to perform its
             obligations under this Agreement without being obliged to incur any
             significant additional cost to bring the Force Majeure to a close
             or to find a solution by which the Agreement may be performed
             despite the continuance of the Force Majeure circumstances.

      30.3   If either party shall become aware of circumstances of Force
             Majeure which give rise to or which are likely to give rise to any
             such failure or delay on its part, it shall forthwith notify the
             other by the most expeditious method then available and shall
             inform the other of the period which it is estimated that such
             failure or delay may continue. If Force Majeure continues for seven
             days or longer the Global Governance Panel shall be notified by the
             party affected by such Force Majeure and requested to decide upon a
             course of action.

      30.4   It is agreed that any failure by a party to perform or any delay by
             a party in performing its obligations under this Agreement which
             results from any failure or delay in the performance of its
             obligations by any person, firm or company with which such party
             shall have entered into any contract, supply arrangement or
             sub-contract or otherwise shall be regarded as a failure or delay
             due to Force Majeure only in the event that such person, firm or
             company shall itself be prevented from or delayed in complying with
             its obligations under such contract, supply arrangement or
             sub-contract or otherwise as a

                                       47

<PAGE>   161
             result of circumstances which would be Force Majeure for the
             purposes of this Agreement.

31    ASSIGNMENT

      31.1   Exult Supplier shall not be entitled to and shall not assign,
             novate or otherwise transfer this Agreement, in whole or in part,
             without the Client's prior written consent.

      31.2   The Client shall not be entitled to assign, novate or transfer this
             Agreement or any part of it without Exult Supplier's prior written
             consent save that the Client may assign, novate or otherwise
             transfer this Agreement in whole or in part to a BPA Affiliate,
             provided that if at any time following such transfer, assignment or
             novation the relevant entity ceases to be a BPA Affiliate the
             Client shall procure that such entity shall re-transfer, re-assign
             or re-novate this Agreement, or the relevant part of it, to the
             Client or another BPA Affiliate at that time.

32    SUBCONTRACTING

      32.1   Exult Supplier may employ subcontractors which are Exult Affiliates
             and may, subject to the other provisions of this Clause 32, employ
             other subcontractors in the provision of any part of the Services.
             Subcontractors listed in Schedule M are approved for the purposes
             of Clause 32.2.

      32.2   Exult Supplier shall not employ subcontractors without the BPA
             Regional Commercial Contract Leader's prior written approval (such
             approval not to be unreasonably withheld or delayed):

             32.2.1  on any occasion where the value of a proposed individual
                     subcontract is in excess of [***]* per annum; or

             32.2.2  where the subcontracted work relates to a Sensitive Third
                     Party Contract.

      32.3   Exult Supplier shall promptly notify the BPA Regional Commercial
             Contract Leader if at any time the total value of the subcontracted
             work in any twelve month period would be greater than [***]*

      32.4   Exult Supplier shall ensure that the Subcontractors are
             appropriately skilled and qualified.

      32.5   Exult Supplier shall remain liable to the Client in respect of any
             such Services provided by Subcontractors.

      32.6   Data protection and confidentiality provisions equivalent to those
             contained in this Agreement shall be included in any agreement with
             Subcontractors entered into by Exult

-------------------

*     Confidential treatment is requested for redacted portion. Confidential
      redacted portion has been omitted and filed separately with the Securities
      and Exchange Commission.

                                       48

<PAGE>   162
             Supplier pursuant to this Clause 32, provided that in respect of
             Subcontractors which are parties to Third Party Contracts which are
             assigned or novated to Exult Supplier, Exult Supplier shall use
             reasonable endeavours to comply with its obligations under this
             Clause relating to such Subcontractors and shall inform the Client
             where it has not been possible to fulfil such obligation.

      32.7   For the purposes of this Clause 32, Subcontractors shall not
             include contract staff whether hired on an individual basis or
             through an agency where Exult Supplier exercises direction and
             control over the work of such contract staff. The BPA Regional
             Commercial Contract Leader's consent is not required in relation to
             Exult Supplier hiring such contract staff.

      32.8   Exult Supplier's use in the ordinary course of business of third
             party services or products that are not dedicated solely to the
             provision of the Services and that are not material to the
             performance of the Services and which do not result in a material
             change in the way Exult Supplier conducts its business will not be
             subject to the provisions of this Clause 32. If the Client
             expresses any concern to Exult Supplier about any such third party
             services or products, Exult Supplier shall discuss such concerns
             with the Client and work in good faith to resolve the Client's
             concerns on a mutually acceptable basis.

      32.9   It is understood that no approval given under this Clause 32 shall
             generate contractual relations between the Client or any of its
             Affiliates and any Subcontractor except as expressly contemplated
             by this Clause 32.

33     PARTICIPATING AFFILIATES

      33.1   Exult Supplier acknowledges that the Client has concluded this
             Agreement for the benefit of the Client and the Participating
             Affiliates.

      33.2   At the request of the Client, Exult Supplier shall at the Client's
             expense execute all deeds or other documents required to enable any
             Loss incurred or sustained by any Participating Affiliate recovered
             pursuant to Clause 25.10 (Limitations on Participating Affiliates'
             Claims).

34    GENERAL TERMS

      34.1   PUBLICITY

             34.1.1  Except with the prior written consent of the other party
                     each party shall not and shall procure that its Affiliates
                     shall not make any press or other public announcements
                     relating to this Agreement, the Framework Agreement or any
                     other Country Agreement, or disclose any information
                     relating to the commercial or other terms of this
                     Agreement, the Framework Agreement or any other Country
                     Agreement.

             34.1.2  It is the intention of the parties that immediately
                     following the Commencement Date, they will jointly develop
                     and agree a press release relating to their

                                       49

<PAGE>   163
                     relationship under this Agreement and the Framework
                     Agreement.

      34.2   NOTICES

             Wherever under this Agreement a party is required or permitted to
             give notice to the other party, such notice shall be in writing and
             shall be delivered personally, sent by fax, (as appropriate)
             recognised express courier service or certified, registered, or
             first class mail. Any such notice shall be deemed given when
             actually received when so delivered personally, by fax or express
             courier, or if mailed, on the 5th day after its mailing, postage
             prepaid to the recipient party addressed as follows:

             In the case of the Client:

             [Country Representative]

             [address]Fax: [?]

             BPA Regional Representative

             [Address]

             In the case of Exult Supplier:

             Exult Country Representative

             4 Park Plaza
             Suite 350
             Irvine
             California 92614

             Fax:  (949) 250 8086

             Attention: [name]

             with a copy (which shall not constitute effective notice) to:

             Legal Department

             4 Park Plaza
             Suite 350
             Irvine
             California 92614

             Fax: (949) 250 8086

             Any party may change its address for notices upon giving 10 days'
             prior notice of the change to the other parties in the manner
             provided in this Clause 34.2.

                                       50

<PAGE>   164
34.3   LIMITATION ON RECRUITING

             34.3.1  Subject as hereinafter provided in this Clause 34.3, each
                     of the Client or Exult Supplier shall not during the term
                     of this Agreement or within six months of its termination
                     or expiry employ and/or solicit directly or indirectly any
                     employees of the other party who have been involved in
                     providing the Services or are otherwise connected with this
                     Agreement.

             34.3.2  Clause 34.3.1 will not restrict the Client or Exult
                     Supplier from employing employees of the other party:

                     (i)    who apply unsolicited in response to a general
                            advertising or other general recruitment campaign;

                     (ii)   which the party who employed the relevant employee
                            has agreed in writing may be so employed; or

                     (iii)  as contemplated in Schedule J of this Agreement.

      34.4   WAIVER

             34.4.1  Subject to Clause 34.12 (Legal Proceedings) no delay or
                     omission by either party to exercise any right or power
                     shall impair such right or power or be construed as a
                     waiver.

             34.4.2  A waiver by either of the parties of any covenants to be
                     performed by the other party or of any breach shall not be
                     construed to be a waiver of any succeeding breach or of any
                     other covenant.

             34.4.3  No waiver of any of the provisions of this Agreement shall
                     be effective unless it is expressly stated to be a waiver
                     and communicated to the other party in writing in
                     accordance with the provisions of Clause 34.2 (Notices).

      34.5   AMENDMENTS

             The terms and conditions of this Agreement shall not be varied or
             amended, except by a written instrument executed by or on behalf of
             each of the parties in accordance with the Change Control
             Management process.

      34.6   SEVERABILITY

             If any provision of this Agreement is held to be invalid,
             unenforceable or void, such decision shall not have the effect of
             invalidating or voiding the remainder of this Agreement, and the
             parties agree that they shall immediately commence in good faith
             negotiations to seek to remedy such invalidity, unenforceability or
             illegality.

      34.7   COSTS

                                       51

<PAGE>   165
             Except as expressly otherwise provided for in this Agreement, each
             party shall bear its own costs and expenses incurred in connection
             with the negotiation and preparation of this Agreement.

      34.8   ENTIRE AGREEMENT

             This Agreement shall constitute the entire agreement between the
             parties with respect to the subject matter hereof and (to the
             extent permissible by law) supersedes all prior representations,
             writings, negotiations or understandings with respect thereto
             provided that neither party is attempting to exclude any liability
             for fraudulent statements including pre-contractual
             misrepresentations on which the other party can be shown to have
             relied.

      34.9   CONFLICT AND INCONSISTENCIES

             34.9.1  In the event and to the extent only of any conflict between
                     the Clauses and the Schedules, the Clauses shall prevail.

             34.9.2  In the event of any inconsistencies between the English
                     language version of this Agreement and any contract
                     administration documents prepared in connection therewith
                     and any translation of such agreements or documents, the
                     English language version shall prevail. In the event of any
                     inconsistencies between any obligations of the parties set
                     out in this Agreement and the corresponding obligations in
                     any Framework Agreement, the corresponding obligations in
                     this Agreement shall prevail.

      34.10  SURVIVAL

             The terms and conditions of this Agreement which are expressly or
             by implication intended to survive its termination or expiry shall
             so survive and continue to bind the parties.

      34.11  COUNTERPARTS

             This Agreement may be executed in two or more counterparts or by
             fax, each of which shall be deemed to be an original, but all of
             which together shall constitute one agreement binding on all
             parties, notwithstanding that all parties are not signatories to
             the original or the same counterpart or fax copy.

      34.12  LEGAL PROCEEDINGS

             Any legal proceedings in relation to this Agreement must be
             commenced by the relevant party within 2 years of the termination
             or expiry of this Agreement.

      34.13  EQUITABLE REMEDIES

             The parties agree that damages shall be the only remedy available
             in respect of each

                                       52

<PAGE>   166
             parties' liability arising under this Agreement provided that the
             parties shall be free to seek equitable remedies (including
             injunctive relief) in respect of breaches of confidentiality and
             matters relating to the infringement of Intellectual Property
             Rights.

      34.14  INDEPENDENT CONTRACTOR

             In providing Services to the Client under this Agreement, Exult
             Supplier is acting only as an independent contractor.
             Notwithstanding any provision of this Agreement to the contrary,
             this Agreement establishes and shall only be construed as
             establishing a contract between unrelated business entities for the
             provision and purchase of certain services and does not and shall
             not be deemed to create a partnership, joint venture, agency
             (except as expressly provided in this Agreement) or any other type
             of joint relationship.

      34.15  RESPONSIBILITY FOR EMPLOYEES

             Employees shall be employees of Exult Supplier or the relevant
             Exult Participating Affiliates as appropriate and under no
             circumstances other than as provided in Schedule J (Employee
             Transfer Arrangements) are Employees to be considered employees of
             the Client or any BPA Affiliate. Exult Supplier or the relevant
             Exult Participating Affiliate shall have the sole responsibility
             for supervision and control of the Employees and for payment of
             their entire compensation, including salary, Withholding Taxes and
             social security taxes, workers compensation, employee and
             disability benefits and the like and shall be responsible for all
             employer obligations under all applicable laws.

      34.16  RESTRICTIVE TRADE PRACTICES

             Notwithstanding any other provision of this Agreement, no provision
             of this Agreement which is of such a nature as to make this
             Agreement liable to registration under the Restrictive Trade
             Practices Act 1976 shall take effect until the day after that on
             which particulars thereof have been duly furnished to the Director
             General of Fair Trading pursuant to the said Act. For the purposes
             of this Clause 34.16, the expression "this Agreement" shall include
             any agreement forming part of the same arrangement.

      34.17  GOVERNING LAW

             This Agreement shall be governed and construed in accordance with
             the laws of England and Wales.

                                       53

<PAGE>   167
In witness whereof this Agreement has been executed the day and year first
written above.

SIGNED BY
          ---------------------------------
for and on behalf of the Client

in the presence of:

---------------------------------

SIGNED BY
          ---------------------------------
for and on behalf of Exult Supplier

in the presence of:

---------------------------------

                                       54

<PAGE>   168
                               INDEX TO SCHEDULES
                         TO COUNTRY PRO FORMA AGREEMENT

Schedule A               Scope of Services (indicative)
Schedule B               Service Levels (indicative)
Schedule C               Charges and Invoicing
Schedule D               Third Party Contracts
Schedule E               Assets
Schedule F               Systems
Schedule G               Part I Country Transition Plan
                         Part II Validation Exercise
Schedule H               Projects/Projects
Schedule I               Part I Key Employees
                         Part II BPA Key Employees
Schedule J               Employee Transfer Arrangements

Schedule L               Change Control Management
Schedule M               Approved Exult Sub-contractors
Schedule O               BPA Business Policies and Controls
Schedule P               Global Governance Arrangements
Schedule Q               Data Protection
Schedule R               BPA Participating Affiliates
Schedule T               Process Line Population

Schedule U               Escrow Agreement
Schedule Z               Definitions

                                       55

<PAGE>   169
                                   SCHEDULE Z

                                   DEFINITIONS

1     DEFINITIONS

      "ACTIVE SERVICED EMPLOYEE" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "ADDITIONAL AMOUNT" has the meaning ascribed to it in Clause 11.2.5(iii)
      (Withholding Taxes);

      "ADDITIONAL RESOURCE CHARGES" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "AFFECTED PROCESS" has the meaning ascribed to it in Clause 15 (Suspension
      of a Process);

      "AFFILIATE" means in relation to Client a Client Affiliate and in relation
      to Exult Supplier an Exult Affiliate;

      "AGREEMENT" means the Clauses of and Schedules to this Agreement or any
      revised version agreed between the parties in accordance with the terms of
      this Agreement;

      "ANNUAL WORK UNITS" has the meaning ascribed to it in Schedule C (Charges
      and Invoicing);

      "ARBITRATOR" or "ARBITRATION" has the meaning ascribed to it in Clause
      29.3 (Dispute Resolution);

      "AUDITOR" has the meaning ascribed to it in Clause 12.2 (Audit);

      "AWARD" means the amount awarded to a party by an Arbitrator pursuant to
      Clause 29.3 (Dispute Resolution);

      "BASE CHARGE" has the meaning ascribed to it in Schedule C (Charges and
      Invoicing);

      "BASELINE" has the meaning ascribed to it in Schedule C (Charges and
      Invoicing);

      "BPA AFFILIATE" means any company which is from time to time directly or
      indirectly controlled by BPA and for this purpose:

      (i)   a company is directly controlled by another company beneficially
            owning shares carrying the majority of votes at a general meeting of
            shareholders (or its equivalent) of the first mentioned company;

      (ii)  a particular company is indirectly controlled by a company if a
            series of companies can be specified, beginning with that company
            and ending with the particular company, so related that each company
            in the series is directly controlled by one or more of the companies
            earlier in the series; and

                                       56

<PAGE>   170
      (iii) a company does not include any joint venture whether incorporated or
            unincorporated.

      "BPA COUNTRY REPRESENTATIVE" means any individual appointed by BPA
      pursuant to the Agreement to be a Country Representative in respect of
      this Agreement;

      "BPA IT POLICY" means the document, describing the policies to be adopted
      by the Exult and the Exult Affiliates in relation to the use of Systems in
      connection with the provision of the Services, set out in Schedule O, Part
      1 (BPA Policies and Controls);

      "BPA KEY EMPLOYEES" means the BPA personnel identified by name and
      position in Part II of Schedule I to this Agreement (Employees).

      "BPA REGIONAL REPRESENTATIVE" means an individual appointed by Client
      pursuant to the Framework Agreement;

      "BPA RESPONSIBILITIES" means those actions described in Schedule A which
      need to be performed by the Client in order for Exult Supplier to be able
      to provide the Services;

      "BPA THIRD PARTY" means a third party other than BPA, a BPA Affiliate and
      its and their respective agents, subcontractors, officers, directors and
      employers;

      "CHANGE" means a change to this Agreement or the Framework Agreement
      agreed in accordance with the Change Control Management process;

      "CHANGE OF CONTROL" shall be deemed to have occurred in relation to any
      company ("the COMPANY") if any Relevant Entity, together with any Relevant
      Entity Affiliates:

      (i)   becomes interested (and, for the avoidance of doubt, was not
            previously so interested), directly or indirectly, in more than 50
            per cent of the shares of the Company or of the voting rights
            attached thereto, including through an initial public offering of
            more than 50 per cent of the share capital of the Company; or

      (ii)  acquires the right to appoint or remove a majority of the board of
            directors of the Company

      references to a Relevant Entity being "interested" in shares shall mean
      interested in those shares for the purposes of Part VI of the Companies
      Act 1985.

      for the purposes of this definition only "RELEVANT ENTITY AFFILIATE"
      means, in relation to any Relevant Entity, any other which is in Control
      of, is Controlled by or is under common Control with such Relevant Entity,
      "CONTROL" of a person shall mean:

      (i)   the right, whether direct or indirect, to vote 50 per cent or more
            of the securities having the power to elect directors of such
            person; or

      (ii)  the power, whether direct or indirect, to direct the management or
            policies of such person.

                                       57

<PAGE>   171
      "CHANGE CONTROL MANAGEMENT" means the procedure by which changes may be
      made to the Agreement pursuant to Clause 9 (Change Control Management
      Process) and as further set out in Schedule L (Change Control Management);

      "CHANGE REQUEST" means a request for a Change made in accordance with the
      Change Control Management process;

      "CHARGES" means the charges payable by the Client in respect of the
      Services calculated in accordance with Schedule C (Charges and Invoicing);

      "CLIENT ASSETS" means the goods and other assets which are owned or used
      by BPA, a BPA Affiliate or the Client solely to provide the services
      equivalent to the Services immediately before the Commencement Date,
      including, but not limited to, Client Systems and Third Party Systems and
      facilities whether or not the subject of Third Party Contracts and as
      identified in Schedule E (Assets), in each case which are required to be
      used by Exult Supplier to provide the Services;

      "CLIENT INFORMATION" means the information provided by the Client which
      comes into the possession of Exult Supplier or the Exult Affiliates or
      their subcontractors pursuant to this Agreement, or created under or
      arising out of data and records of the Client, BPA or BPA Affiliates
      pursuant to this Agreement;"CLIENT INTELLECTUAL PROPERTY" has the meaning
      ascribed to it in Clause 19.1 (Intellectual Property Rights);

      "CLIENT PREMISES" means any premises of Client Affiliates in [Country]
      which the Client or Client Affiliates use to provide services equivalent
      to the Services immediately prior to the applicable Country Commencement
      Date;

      "CLIENT SERVICE CENTRE" means each of the remote service centres to be
      established by Exult Supplier;

      "CLIENT SYSTEMS" means Systems (or part thereof) in which the Intellectual
      Property is owned by either Client or Client Affiliates and to be used in
      whole or in part in the provision of the Services as identified in this
      Agreement;

      "COMMENCEMENT DATE" means the date of execution of this Agreement by both
      of the parties to this Agreement;

      "CONFIDENTIAL INFORMATION" means all information obtained from the other
      party which by its nature should be treated as confidential information or
      is marked as such which may come into its possession or into the
      possession of its employees, agents or subcontractors as a result of or in
      connection with this Agreement and any and all information which may be
      derived from such information;

      "CONTRACT MINIMUM(s)" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "CONTRACT MINIMUM YEAR" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

                                       58

<PAGE>   172
      "CONTRACT TRANSFER PLAN" means the plan to be developed and agreed by the
      Exult Supplier and the Client relating to the Transfer of a Third Party
      Contract to Exult Supplier or the assumption by Exult Supplier of an
      administration role in relation to a Third Party Contract;

      "CONTROLS" means those business practices (including computer security
      provisions, procedures to protect Confidential Information and procedures
      to ensure compliance with obligations to third parties in connection with
      Exult Supplier's provision of the Services hereunder), controls, Client
      policies, quality standards and human resource, financial and accounting
      controls necessary for the provision and receipt of the Services in
      accordance with this Agreement including:

      (i)   the Client Business Standards and Policy Document;

      (ii)  the Client Policy on the Business Conduct and Code of Business
            Ethics;

      (iii) the Client Disaster Recovery Plan; and

      (iv)  the BPA IT Policy.

      which have been provided or will be provided from time to time to Exult
      Supplier in writing and as listed in Schedule O (BPA Policies and
      Controls);

      "CORPORATE OVERHEAD" has the meaning ascribed to it in Schedule C (Charges
      and Invoicing);

      "COUNTRIES" means the Countries in which Client requires Exult Supplier to
      procure the provision of services such as the Services pursuant to the
      Framework Agreement and "COUNTRY" means any one of them;

      "COUNTRY AGREEMENT" means an agreement, substantially in the form set out
      in Schedule N of the Framework Agreement, except as varied by or as
      necessary to accommodate the relevant applicable laws of each Country or
      as agreed by Client and Exult, to be entered into pursuant to the
      Framework Agreement by a Participating Affiliate and Exult Participating
      Affiliate in relation to the provision of Services to that Participating
      Affiliate and any other Client Affiliates and/or Affiliates specified
      therein;

      "COUNTRY REPRESENTATIVES" means the representatives appointed by each of
      the Client and Exult Supplier pursuant to, and having the responsibilities
      referred to in Clause 22 (Contract and Service Management) and "COUNTRY
      REPRESENTATIVE" means any one of them;

      "COUNTRY TRANSITION PLAN" means the plan for the assumption of the
      provision of the Service by the Exult Supplier set out in Schedule G
      (Transition Plan);

      "DECREASES" has the meaning ascribed to it in Schedule C (Charges and
      Invoicing);

      "DEFAULT" means any material breach, or series of related or unrelated
      persistent breaches which when taken together constitute a material breach
      of its material obligations under this Agreement by either party;

                                       59

<PAGE>   173
      "DEVELOPED SYSTEMS" has the meaning ascribed in Clause 19.8.1
      (Intellectual Property Rights);

      "DISPUTE" means any dispute, controversy or claim arising under this
      Agreement ;

      "DISPUTE RESOLUTION PROCEDURE" means the procedure which the parties agree
      should be used to resolve Disputes as set out in Clause 29 (Dispute
      Resolution);

      "DUE DILIGENCE COSTS" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "DUE DILIGENCE EXERCISE" means the exercise carried out in relation to
      each Country in accordance with Clause 4 (Due Diligence) of the Framework
      Agreement which includes the production of the Due Diligence Reports;

      "EARLY TERMINATION PAYMENT" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      Exult"EMBEDDED SERVICES" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "EMPLOYEE" means any employee of Exult Supplier employed from time to time
      wholly or mainly for the purposes of performing Exult Supplier's
      obligations under this Agreement;

      "EMU COMPLIANCE" means that all financial and accounting software, screen
      layouts and hardware, conform with the applicable conversion and rounding
      requirements set out in the European Council Regulation 1103/97 and with
      the use of the euro as a dual and single currency but only to the extent
      necessary to meet the business requirements of Client and Participating
      Affiliates and where Exult Supplier has been given reasonable notice of
      such business requirements;

      "ESCROW AGREEMENT" means the agreement substantially in the form of that
      contained in Schedule U (Escrow Agreement);

      "EUROPE" means countries presently forming the European Union (Austria,
      Belgium, Denmark, Finland, Continental France (including Corsica),
      Germany, Greece, Ireland, Italy, Luxembourg, The Netherlands, Portugal,
      Spain, Sweden and the United Kingdom) together with those territories or
      countries presently known as Albania, Andorra, The Azores, Belorussia,
      Bosnia, Bulgaria, The Canary Islands, Ceuta, The Channel Islands, Croatia,
      Cyprus, The Czech Republic, Estonia, Gibraltar, Hungary, Iceland, Isle of
      Man, Latvia, Liechtenstein, Lithuania, Macedonia, Maderia, Malta, Melilla,
      Moldavia, Monaco, Norway, Poland, Romania, the Russian Federation to the
      west of the Urals, San Marino, The Slovak Republic, Slovenia, Switzerland,
      Turkey, Ukraine, Vatican City and The Yugoslav Republic including such
      other countries as may be notified to Exult Supplier in writing from time
      to time;

      "EXISTING IT DOMAIN" means the IT infrastructure and systems architecture
      existing at the Commencement Date;

      "EXPERT'S DECISION" means the decision of the Expert pursuant to the
      procedure described in

                                       60

<PAGE>   174
      Clause 29.2 (Dispute Resolution);

      "EXPERT" has the meaning ascribed to it in Clause 29.2 (Dispute
      Resolution);

      "EXPIRY DATE" means the end of the Initial Period unless and until no
      notice to terminate is given within the time limit specified in Clause
      14.4 (Termination on Notice after the Initial Period) at which time the
      Expiry Date shall mean the Framework Expiry Date;

      "EXULT ACTUAL COST" has the meaning ascribed to it in Schedule C (Charges
      and Invoicing);

      "EXULT AFFILIATE" means any company which is for the time being directly
      or indirectly controlled by Exult Supplier and for this purpose:

      (i)   a company is directly controlled by another company beneficially
            owning shares carrying the majority of votes at a general meeting of
            shareholders (or its equivalent) of the first mentioned company; and

      (ii)  a particular company is indirectly controlled by a company if a
            series of companies can be specified, beginning with that company
            and ending with the particular company, so related that each company
            in the series is directly controlled by one or more of the companies
            earlier in the series;

      "EXULT ASSETS" means the goods and other assets which are owned by Exult
      Supplier, Exult or an Exult Affiliate and acquired and used solely to
      provide the Services immediately before the termination or expiry of this
      Agreement, including Systems owned by Exult Supplier but excluding any
      assets licensed or leased to Exult Supplier, Exult or Exult Affiliate by
      way of a Third Party Contract;

      "EXULT PROPRIETARY SYSTEMS" means Exult's Systems in which the
      Intellectual Property is owned by Exult or Exult Supplier;

      "EXULT REGIONAL REPRESENTATIVES" means the individuals appointed by Exult
      Supplier pursuant to, the Framework Agreement;

      "EXULT SUPPLIER INTELLECTUAL PROPERTY" has the meaning ascribed to it in
      Clause 19.2 (Intellectual Property Rights);

      "EXULT SUPPLIER DISASTER RECOVERY PLAN" means the plan to be agreed
      between the parties which sets out the procedures to be adopted by Exult
      Supplier and the Exult Participating Affiliates in the event that any
      Systems used in the provision of the Services, or any data relating to the
      Services, is damaged or becomes unavailable for any reason;

      "EXULT SYSTEMS" means Systems used in the provision of the Services in
      which Exult or Exult Supplier owns the Intellectual Property or has been
      granted a licence to use the Intellectual Property, excluding Future
      Systems and Client Systems;

      "EXULT THIRD PARTY" means a third party other than Exult, an Exult
      Affiliate and its and their

                                       61

<PAGE>   175
      respective agents, subcontractors, officers, directors and employees;

      "EXULT THIRD PARTY CONTRACT" means any contracts, including subcontracts
      and licences, but excluding contracts relating to employment, entered into
      by, assigned to or novated to Exult, Exult Supplier or an Exult Supplier
      Participating Affiliate the benefit of which relates to, or which are used
      in whole or in part for, providing the Services;

      "FAILED READINESS TEST" means a failure to complete all material elements
      of a Readiness Test.

      "FORCE MAJEURE" means any cause affecting the performance of the
      obligations under this Agreement by a party arising from acts, events,
      omissions, happenings or non-happenings beyond its reasonable control
      including (but without limiting the generality thereof) governmental
      regulations arising after the Commencement Date, civil and/or political
      unrest, fire, flood, or any disaster or an industrial dispute (other than
      those relating to Exult's employees) but shall not include lack of funds
      or events caused by the party seeking to rely on the Force Majeure event
      or by any third party employed or engaged by the party seeking to rely on
      the Force Majeure event (except where and to the extent that such third
      party is also affected by a Force Majeure event) and provided that in
      determining what is in the reasonable control of Exult Supplier, full
      account shall be taken of the existence of the Exult Supplier Disaster
      Recovery Plan;

      "FULL SERVICE DATE" means 00.01 a.m. on the date (which is the end of the
      Transition Period) on which Exult Supplier is required to provide all of
      the Services to the Client pursuant to the Country Transition Plan.

      "FUTURE SYSTEMS" means Systems created by Exult Supplier or its
      Affiliates, or which Exult Supplier or its Affiliates procure to be
      created, in fulfilling obligations under this Agreement, during the term
      of this Agreement and provided to the Client or used in the provision of
      the Services;

      "FRAMEWORK COMMENCEMENT DATE" means the date defined as Commencement Date
      in the Framework Agreement;

      "FRAMEWORK EXPIRY DATE" means the date 7 years from the *Framework
      Commencement Date or in the event the Framework Agreement is extended by
      agreement between the parties, the date which is then stated as being the
      Expiry Date of the Framework Agreement;

      "GENERAL WINDING UP PLAN" means the plan for co-ordinating the orderly
      assumption of the provisions of the Services by the Successor Operator to
      be produced pursuant to the Framework Agreement;

      "GLOBAL GOVERNANCE PANEL" means the body to be established in accordance
      with the Framework Agreement;

      "GOOD INDUSTRY PRACTICE" means in relation to any undertaking and any
      circumstances, the exercise of the degree of skill, care, prudence and
      foresight which would be expected from a reasonably skilled and
      experienced person engaged in the same type of undertaking under the same
      or similar circumstances;

                                       62

<PAGE>   176
      "GUARANTEED MINIMUM SAVINGS" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "GUARANTEED MINIMUM SAVINGS DATE" has the meaning ascribed to it in
      Schedule C (Charges and Invoicing);

      "HR IT SERVICES" has the meaning ascribed to it in Schedule C (Charges and
      Invoicing);

      "INCREASES" has the meaning ascribed to it in Schedule C (Charges and
      Invoicing);

      "INDEMNIFIED PARTY" has the meaning ascribed to it in Clause 26.5.1
      (Defence of Claims);

      "INDEMNIFYING PARTY" has the meaning ascribed to it in Clause 26.5.1
      (Defence of Claims);

      "INDEPENDENT BUSINESS" means any business unit within a Country designated
      by Client executive committee from time to time to operate at arm's length
      because (i) it is pending decision regarding a possible disposal of the
      business unit; or (ii) the business unit operates under conditions
      materially distinct from those applying to the Services as evidenced by
      non participation in all or some of the other Client main stream support
      services in that Country;

      "IN-SITU PROCESS TAKE ON DATE" means 00:01AM on the day on which Exult
      Supplier assumes responsibility for a Process in-situ;

      "INITIAL BASELINE" has the meaning ascribed to it in Schedule C (Charges
      and Invoicing);

      "INITIAL BASE CHARGES" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "INITIAL PERIOD" means the period of 5 years from the Commencement Date;

      "INITIAL RESOURCE VOLUMES" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "INTELLECTUAL PROPERTY" means patents, trade marks, service marks,
      copyrights, topography rights, rights to extract information from
      databases, design rights, trade secrets and rights of confidence and all
      rights or forms of protection of a similar nature or having equivalent or
      similar effect to any of them which may subsist anywhere in the world,
      whether or not any of them are registered and including applications for
      registration of any of them;

      "INTERNAL CONTROLS" means such controls as would be reasonably required in
      accordance to Good Industry Practice;

      "KEY EMPLOYEES" means those Employees to be identified pursuant to Section
      2, Schedule I (Employees) to this Agreement;

      "KEY INCIDENT" means an incident (whether or not a KPI failure) which
      would have an impact either real or perceived on the operational
      performance, finances or reputation of Client or the Client Affiliates or
      Exult's or the Exult Affiliates' performance, finances or reputation;

                                       63

<PAGE>   177
      "KPI CREDIT" has the meaning ascribed to it in Schedule C (Charges and
      Invoicing);

      "KPI FAILURE" means any failure by the Exult Supplier to achieve a KPI;

      "KPI FAILURE PERIOD" means the period of time during which there has been
      a KPI Failure;

      "KPIs" means the key performance indicators set out in the Service Levels
      in Schedule B (Service Levels) and "KPI" means any one of them;

      "% OF KPI POOL" has the meaning ascribed to it in Schedule C (Charges and
      Invoicing);

      "KPI PER EVENT CREDIT" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "LEVERAGED OPERATIONS" means the result of Exult Supplier's transformation
      of the Services to Exult Supplier's Service Delivery Model intended to
      improve the quality of HR services provided to the Client and achieve the
      Guaranteed Minimum Savings.

      "LEVERAGED PROCESS TAKE ON DATE" means 00:01AM local time on the day on
      which Exult Supplier assumes responsibility for a Process in Leveraged
      Operations;

      "LOSSES" means all losses, liabilities, costs (including reasonable legal
      costs), charges, expenses, actions, procedures, claims, demands and
      damages (including the amount of damages awarded by an arbitrator pursuant
      to Clause 29.3) (Dispute Resolution);

       "MATERIALS" means all materials, including without limitation, magnetic
      tapes, documents, designs, drawings, manuals, specifications, flowcharts,
      and all stationery and other consumables as are, at the applicable Country
      Commencement Date, in use by Client, the Client or their Affiliates for
      the provision of the services equivalent to the Services to the Client;

      "NON-TRANSFERRABLE THIRD PARTY CONTRACT" means a Third Party Contract
      other than a Transferable Third Party Contract;

      "NORTH AMERICA" means United States of America, Canada, and Trinidad and
      Tobago;

      "OPERATIONAL CHANGE" means a change to any Process which affects the
      procedures, scheduled operations activities, output and/or functioning of
      the Service Delivery Model, but which is not determined to be a Project,
      and does not require an adjustment to the Agreement;

      "PARTICIPATING AFFILIATES" means the Client Affiliates, in addition to the
      Client, which will receive the Services from the Exult Supplier
      Participating Affiliates under this Agreement and "Participating
      Affiliate" mean any one of them;

      "PASS THROUGH COSTS" has the meaning ascribed to it in Schedule C (Charges
      and Invoicing);

      "PROCESS" means one of the 17 processes identified in Section II of
      Schedule A (Scope of Services);

                                       64

<PAGE>   178
      "PROCESS TAKE ON DATE" means 00.01am local time on the day on which Exult
      Supplier assume responsibility for the delivery of the applicable Process
      pursuant to the Country Transition Plan.

      "PROJECT" means a discrete piece of work which is not a Service, is not
      included in the Baseline, is limited in duration, has specific
      deliverables, has identifiable start and end dates, is agreed through the
      Change Control Management process, and is subject to an Process Charge as
      defined in Schedule C;

      "PROPOSED CHANGE" means a change requested through a Change Request,
      pending approval;

      "QUALITY CONTROL DOCUMENT" means the summary document to be prepared by
      Exult Supplier in accordance with Clause 3.2.8 (Controls) which sets out
      the basis on which Exult Supplier will apply the Controls to the provision
      of the Services;

      "READINESS TEST" means the test agreed between the parties to establish
      the readiness of both the Client and Exult Supplier to transition a
      Process to Exult Supplier as described in Sections 7 and 8 of Schedule G
      (Transition Plan).

      "REDUCED RESOURCE CHARGES" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "REGION" shall mean each of North America, Europe and the Rest of the
      World;

      "REGIONAL REPRESENTATIVES" means the BPA Regional Representative and the
      Exult Regional Representative;]

      "RELEVANT ENTITY" means a person who in the reasonable opinion of Client
      either:

      (i)   is a competitor of the Client, Client or a Participating Affiliate
            primarily engaged in the business of distribution and production of
            oil and petrochemicals;

      (ii)  whose (i) financial substance and (ii) credit rating are weaker in
            any material respect than those of the Company; or

      (iii) may, through its control of the Company, have any adverse effect on
            the reputation of Client or any member of the BP Group;

      "RESOURCE UNITS" has the meaning ascribed to it in Schedule C (Charges and
      Invoicing);

      "RESOURCE VOLUMES" has the meaning ascribed to it in Schedule C (Charges
      and Invoicing);

      "REST OF THE WORLD" means [countries in which Client or the Client
      Affiliates have operations other than Europe and North America;

      "RETURN ON COSTS" or "R.O.C." has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

                                       65

<PAGE>   179
      "SALES TAXES" means any federal, national, state, local, sales, use,
      excise, utility, gross receipts, value added taxes, other similar
      tax-related charges and surcharges levied by any authorised tax authority,
      agency or government department;

      "SENSITIVE SERVICES" means those services in the nature of the Services
      which are considered by the Client, Client or Client Affiliates to be of a
      sensitive nature in that they represent a significant risk to the
      reputation or ongoing business of the Client, Client or Client Affiliates
      or if the nature of the services are such that they could, in the
      Client's, Client's or Client Affiliate's view, potentially expose the
      Client, Client or Client Affiliate to particular legal liability,
      including those relating to administration benefit plans subject to the US
      Employee Retirement Income Security Act 1974 as amended and are retained
      and provided internally by the Client, Client or any Client Affiliates;

      "SENSITIVE THIRD PARTY CONTRACTS" means those Third Party Contracts and
      Exult Supplier Third Party Contracts which are considered by the Client to
      be of a sensitive nature in that they represent a significant risk to the
      reputation or ongoing business of the Client, Client or the Participating
      Affiliates, or if the nature of the services provided under the contracts
      are such that they could, in the Client's view, potentially expose the
      Client, Client or the Participating Affiliate to particular liability;

      "SERVICE CREDIT" means an amount payable by Exult Supplier to the Client
      in respect of a KPI Failure;;

      "SERVICE DELIVERY DESCRIPTION" means the documentation to be prepared by
      Exult Supplier and/or Exult Supplier in accordance with Clause 16.5
      (Winding Up Assistance);

      "SERVICE DELIVERY MODEL" means the method by which the Services, or in the
      case of Client, the services equivalent to the Services, are delivered.

      "SERVICE LEVEL" means the level to which the Services are to be provided
      to the Client as set out in Schedule B (Service Levels);

      "SERVICE PERFORMANCE REPORTS" means the reports to be produced by the
      Exult Supplier Country Representative in accordance with Clause 22.3
      (Service Performance Reports);

      "SERVICED EMPLOYEE" has the meaning ascribed to it in Schedule C (Charges
      and Invoicing);

      "SERVICES" means the human resource management and related services
      processes described in Schedule A (Scope of Services) as may be amended
      from time to time in accordance with the Change Control Management
      process.;

      "STANDARD RATES" means the rate to be charged by Exult Supplier to the
      Client for the provision of Projects as determined in accordance with
      Schedule C (Charges and Invoicing);

      "SUBCONTRACTOR" means any subcontractor of Exult Supplier engaged from
      time to time in accordance with Clause 32 (Subcontracting) for the
      purposes of performing any part of Exult Supplier's obligations under this
      Agreement;

                                       66

<PAGE>   180
      "SUCCESSOR OPERATOR" means the entity (which may include Client or any
      Client Affiliates) succeeding Exult Supplier in the provision or operation
      of all or any of the Services;

      "SYSTEMS" means computer programs, databases, the tangible media on which
      they are recorded, and their supporting documentation, including input and
      output format, program listings, narrative descriptions, source code,
      object code, algorithms, logic and development tools, operating
      instructions and user manuals;

      "TAXES" means all federal, state, local or foreign income tax, duty,
      charge, and any penalty or interest thereon and any of the costs and
      charges whatsoever assessed or imposed by any competent legal or fiscal
      authority in relation thereto, including Withholding Tax, but excluding
      value added or other similar sales or use taxes;

      "TERM VESTED ANNUITANTS" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "THIRD PARTY CONTRACTS" means any contracts, including licences, but
      excluding contracts relating to employment, entered into by Client, or any
      Client Affiliates the benefit of which relates to, or which are used in
      whole or in part for providing services equivalent to the Services
      immediately prior to the Commencement Date as identified in Schedule D
      (Third Party Contracts);

      "THIRD PARTY HR CONTRACT" means a Third Party Contract pursuant to which a
      third party provides the Client with services equivalent to the Services;

      "THIRD PARTY SYSTEMS" means any Systems in which the Intellectual Property
      is owned by a third party which Client, or any Client Affiliate has been
      granted a licence to use and which are required to be used by Exult
      Supplier to provide the Services as identified in Schedule F (Systems);

      "TOTAL LABOUR RELATED COSTS" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "TRANSFER" and "TRANSFERRED" in respect to a Third Party HR Contract or
      Sensitive Third Party Contract refers to the transfer of such contract by
      assignment or novation as well as to, upon termination or expiry of such
      Third Party HR Contract, the taking over by Exult Supplier of the services
      provided thereunder as Services under the relevant Country Agreement;

      "TRANSFER/TRANSFORMATION COSTS" has the meaning ascribed to it in Schedule
      C (Charges and Invoicing);

      "TRANSFERABLE THIRD PARTY CONTRACTS" means Third Party Contracts which are
      identified during the Due Diligence Exercise or the Validation Exercise or
      thereafter as being capable of being either terminated or assigned to
      Exult Supplier at short notice and without incurring any penalty;
      "VALIDATION EXERCISE" means the exercise to be carried out in accordance
      with Part 2 of Schedule G (Transition Plan);

                                       67

<PAGE>   181
      "TRANSITION PERIOD" means the period between the Commencement Date and the
      Full Service Date;

      "TRANSITION SCHEDULE" means the time line for the transition of all
      Processes for a Country to Exult Supplier (in-situ and/or Leveraged
      Operations) as defined in Section 9 of Schedule G (Transition Plan).

      "TRIGGER EVENT" means an event which will enable Client to obtain delivery
      of the relevant source code materials under the terms of the Escrow
      Agreement;

      "UNDERLYING TECHNOLOGY" means the Exult Supplier IT Domain dedicated to
      supporting the provision of the Services.

      "VALIDATION EXERCISE" means the exercise for each applicable Country
      consisting of the validation of the Baseline, volumetrics, resource
      requirements, costs, Services, Third Party Contracts and Service Levels,
      conducted within 60 days following the Country Commencement Date;

      "WINDING UP ASSISTANCE" means the assistance to be given by Exult Supplier
      to the Client as contained in a Winding Up Plan;

      "WINDING UP ASSISTANCE COSTS" has the meaning ascribed to it in Schedule C
      (Charges and Invoicing);

      "WINDING UP PLAN" means the winding up plan to be developed in accordance
      with the provisions of Clause 16 (Winding Up Assistance) to provide for
      the orderly transitioning of the Services to the Successor Operator on
      termination or expiry of the Agreement; and

      "WITHHOLDING TAXES" means any Taxes required to be withheld or deducted by
      the competent legal or fiscal authorities in the Country of the tax
      residence of the Client or any sum payable by the Client to Exult Supplier
      for the Charges under this Agreement.

      "WORK PRODUCT" means any works, including documents or reports whether or
      not in electronic form produced for delivery to the Client as part of the
      Services and/or fulfilling the obligations of Exult Supplier under this
      Agreement including the Service Delivery Description but excluding Future
      Systems and the Exult Supplier Systems.

      "YEAR 2000 COMPLIANT" means that all software, systems and hardware comply
      with the British Standards Institute requirements set out in DISC PD
      2000-1 "A Definition of Year 2000 Conformity Requirements".

                                       68

<PAGE>   182

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                           COUNTRY AGREEMENT PRO FORMA

                                   SCHEDULE A

                                SCOPE OF SERVICES

<PAGE>   183

                                TABLE OF CONTENTS

<TABLE>
<S>     <C>                                                                               <C>
1       INTRODUCTION......................................................................1

2       EXULT SERVICES....................................................................1

        A      Training...................................................................1

        B      Organisation Development...................................................2

        C      HR Strategy................................................................2

        D      Labour Relations...........................................................2

        E      Expatriate Relocation and Administration...................................2

        F      HR Information Services  ("HRIS") (Employee Records).......................3

        G      Benefits...................................................................3

        H      Compensation...............................................................3

        I      Employee Relations.........................................................3

        J      Compliance.................................................................4

        K      Vendor Administration......................................................4

        L      Payroll....................................................................4

        M      Employee Development.......................................................4

        N      Resourcing/Recruiting......................................................5

        O      Severance..................................................................5

        P      Performance Management.....................................................5

        Q      Domestic Relocation Administration.........................................6

        R      HR Information Technology ("HRIT").........................................6
</TABLE>

                                       i
<PAGE>   184

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                                   SCHEDULE A

                                SCOPE OF SERVICES

1       INTRODUCTION

        This Section describes certain duties, obligations and responsibilities
        of Exult and of BPA in performing the Services.

        Except where specifically set out in the applicable Country Transition
        Plan, from the Commencement Date, Exult shall provide each process
        included in the Services [***]*.

        For the purposes of this Schedule, Exult shall mean Exult Supplier where
        appropriate; BPA shall mean the Client where appropriate.

2       EXULT SERVICES

        Exult and BPA will perform the services as defined in this Schedule A.
        For responsibilities where there is no quantification of the service to
        be provided, Exult and BPA will provide the [***]* Schedule T identifies
        the BPA population, by Process, that shall receive the Services
        identified in this Schedule.

        The detailed scope is to be agreed before the applicable Process Take On
        Date. Exult shall assume responsibility for each of the Processes set
        out in this Schedule on the applicable Process Take On Date. For the
        table included in each of the sections below, the following legend
        applies:

<TABLE>
<CAPTION>
                                Table Legend
                                ------------
<S>                           <C>
                       X      Performs Responsibility
                       A             Approves
</TABLE>

        The parties recognise that there are third party agreements yet to be
        evaluated that may be identified as Sensitive Third Party Agreements.
        The current representation of process activities and responsibilities in
        Schedule C of this Agreement reflects the intention of the parties in
        the absence of Sensitive Third Party Agreements. Specific adjustment to
        the responsibilities of BPA and Exult in any Process area affected by
        Sensitive Third Party Agreements and/or Sensitive Services will be made
        prior to the Process Take On Date to address the legal and operational
        risks associated with the provision of Services by Exult, BPA and the
        third parties associated with the above, for the period of time these
        remain sensitive.

        A      TRAINING

               Training as a process includes training needs assessment,
               course/materials development, logistics co-ordination, conduct of
               training and training leader selection, training effectiveness
               assessment and post training follow-up. Delivery of training
               materials includes traditional classroom, self-study,
               computer-aided training and third party training delivery
               mechanisms.

--------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       1
<PAGE>   185

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

               BPA shall develop training strategies and policies, develop and
               deliver training programs based on needs analyses and assess the
               cost/benefit of training programs. Exult shall administer course
               schedules, registration, confirmations and training materials.
               Exult shall also administer attendee evaluations of training
               programs and tuition reimbursement.

                                     [***]*

        B      ORGANISATION DEVELOPMENT

               Organisation development focuses on organisation design and
               ensuring organisation effectiveness. These activities include
               business and new venture organisation consulting, managing
               organisational improvement efforts and overseeing organisation
               consulting supplied by third parties. Assessment of existing and
               proposed organisation models and reorganisations will also be
               major activities in the area

               BPA shall define its organisational strategy and organisation
               changes. Exult's role is limited to providing data, support,
               analysis and projections about the integration or effect of a
               given divestiture, acquisition or major organisational change.

                                     [***]*

        C      HR STRATEGY

               HR strategy develops the long-term HR strategy for BPA and
               ensures the linkages to organisational goals and business
               objectives. In addition, HR strategy directs the development of
               the HR function and maintains ties to outside entities thereby
               introducing new HR concepts into BPA

               BPA shall define HR strategy for BPA. Exult shall provide
               guidance and support to BPA in completing this task.

                                     [***]*

        D      LABOUR RELATIONS

               Labour relations promotes/maintains effective relationships
               between BPA and its employees. Relationship management, for
               example, with any BPA works councils, trade unions, collective
               bargaining units, employee forums and all BPA employees includes
               negotiations, problem/issue management, and interfacing with
               regulatory entities on behalf of BPA

               BPA shall provide the direct interface to any of its works
               councils, trade unions, collective bargaining units, employee
               forums and to all BPA employees. Exult shall provide support and
               data to BPA to facilitate this interface.

                                     [***]*

        E      EXPATRIATE RELOCATION AND ADMINISTRATION

               Expatriate relocation and administration establishes expatriate
               policies, manages the special needs of the expatriate population,
               and assesses the many expatriate related problems/issues. Other
               responsibilities include tax activities, spouse and dependent
               programs, relocation assistance, and salary equalisation.
               Repatriation of employees is also in the scope of this function.

--------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       2
<PAGE>   186

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

               BPA shall define all policies relating to expatriate relocation
               and administration strategy and policy as well as handle any
               second and final level of problem, exception and issues
               resolution. Exult shall provide administration and implementation
               of BPA's strategy and policy, as well as handle first level of
               problem, exceptions and issues resolution.

                                     [***]*

        F      HR INFORMATION SERVICES  ("HRIS") (EMPLOYEE RECORDS)

               HR information services (employee records) responsibilities
               include all activities necessary to capture, track, modify and
               report employee related electronic and physical data. HRIS data
               includes data on active employees, inactive employees such as
               terminated, term vested, deceased, and annuitants, and
               appropriate non-employee populations.

               BPA shall interpret HRIS policies and legal data requirements,
               define data protection and registration requirements, and
               maintain physical employee records in accordance with legal
               requirements. Exult shall provide HR data maintenance and
               reporting functions, administer employee HRIS data, manage HR
               data integrity, and maintain physical employee records received
               at the Client Service Centres. Exult shall also provide customer
               service for HR inquiries and problem reporting.

                                     [***]*

        G      BENEFITS

               Benefits includes benefits strategy development, benefits plan
               design and administration, and communications of benefit programs
               to BPA employees. The function determines the appropriate
               competitive level and mix of benefits for BPA, including health
               and welfare plans, defined contribution plans, and defined
               benefit plans.

               BPA shall define its benefits strategy and policy. Exult shall be
               responsible for the execution and delivery of BPA benefits
               policies and strategy. in conjunction with approved third party
               providers, where appropriate.

                                     [***]*

        H      COMPENSATION

               Compensation is the development of compensation plans and
               strategies for BPA. The function ensures and administers the
               various compensation programs that range from basic pay,
               executive compensation, variable pay programs and other
               business-needs based pay schemes. Additionally, the function
               determines the appropriate competitive level and mix of base pay,
               short-term incentives and long term incentives.

               BPA shall define compensation strategies, policies and programs.
               Exult shall provide compensation and program administration.

                                     [***]*

        I      EMPLOYEE RELATIONS

               Employee relations performs activities needed to keep a
               productive and committed workforce in place. Assuring a healthy
               work environment includes activities such as goal setting,
               diversity programs, employee complaint resolution, employee

--------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       3
<PAGE>   187

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

               coaching/counselling and communicating workplace issues to
               interested groups of employees.

               BPA shall develop overall policies affecting employees and their
               work environment. Exult shall provide data and support on BPA's
               business and work environment.

                                     [***]*

        J      COMPLIANCE

               Compliance is the management of BPA's legal requirements and
               internal business policies across all HR processes.

               BPA is responsible for overall compliance with laws, regulations
               and company policies. Exult shall provide data to support BPA's
               compliance activities. Exult shall facilitate training and
               distribute communications concerning policy and legal compliance
               to employees.

                                     [***]*

        K      VENDOR ADMINISTRATION

               Vendor administration is the process by which third party
               providers of HR or other related services to BPA are administered
               by Exult to ensure acceptable quality and price. Vendor
               selection, performance monitoring, service negotiation and vendor
               certification are all critical efforts. The administration of
               third party costs and allocation of these costs to the
               appropriate business entities are also included here.

               BPA shall develop its third party strategy guidelines. Exult
               shall perform the responsibilities as indicated in the table
               below for Exult's third party suppliers or for third party
               suppliers managed by Exult on behalf of BPA. As part of its
               responsibilities Exult shall support BPA in performing vendor
               assessments, renegotiating vendor contracts, streamlining,
               consolidating and eliminating vendors and assisting BPA in
               developing its overall vendor strategy. For the avoidance of
               doubt, banking relationships do not fall under vendor
               administration.

                                     [***]*

        L      PAYROLL

               Payroll processes include the collection of time and attendance
               data, management of employee earning and deductions, calculation
               of gross and net pay, and processing employee payments.
               Additionally, the payroll function will compute and file payroll
               related taxes, manage mandated deductions and perform the
               accounting transactions necessary to accumulate labour expenses
               at the detailed level including all general ledger interfaces.

               BPA shall define pay delivery policies and standards. Exult shall
               administer the payroll process including payroll transaction
               processing, employee payment and statutory reporting.

                                     [***]*

        M      EMPLOYEE DEVELOPMENT

               Employee development identifies employee development needs and
               ensures that

--------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       4
<PAGE>   188

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

               these development needs are planned with the employee and the
               supervisor. Development tool construction, managing the execution
               of development, tracking employee development plans, and
               succession planning are all included.

               BPA shall define employee development policy and strategy and
               shall interface directly with employees on their individual
               development plans. Exult shall support BPA in the design and
               delivery of employee development programs, identify best
               practices, and track, monitor and administer these programs.

                                     [***]*

        N      RESOURCING/RECRUITING

               Resourcing/recruiting includes setting resourcing strategy,
               conducting workforce planning and performing the hiring process,
               which includes candidate pool solicitation, assessment,
               negotiation and orientation activities. Vendor administration,
               logistics and assessment of resourcing strategies are also
               included.

               BPA shall develop resourcing/recruiting related policies, conduct
               workforce planning, refine employee selection criteria, and
               assess and select candidates. Exult shall track open
               requisitions, manage candidate pools, develop candidate lists and
               maintain and administer job posting systems.

                                     [***]*

        O      SEVERANCE

               Severance responsibilities include development of successful
               programs/policies to transition employees from BPA, policy
               definition, program development, impact modelling and program
               administration, selection of third party vendors for
               outplacement, and managing the cost of severance programs.

               BPA shall establish the need for severance programs, select
               targeted employees and perform severance logistics planning and
               execution. Exult shall administer severance activities,
               outplacement activities and severance follow-ups.

                                     [***]*

        P      PERFORMANCE MANAGEMENT

               Performance management sets performance goal structures for BPA
               and develops the tools needed to assess employee/group
               performance against these goals. Management of the performance
               review process and reporting on the process outcomes are also
               responsibilities.

               BPA shall develop overall employee performance guidelines and
               policies. BPA shall also determine individual employee
               performance expectations and manage the performance contract
               process. Exult shall provide data and reporting on the scheduling
               and tracking of performance reviews and external trend analysis
               on performance management.

                                     [***]*

        Q      DOMESTIC RELOCATION ADMINISTRATION

--------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       5
<PAGE>   189

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

               Domestic relocation administration oversees the work involved in
               moving employees from one geographical location to another.
               Policy development, cost tracking, employee education and
               communication, third party administration and issue resolution
               all reside in this area.

               BPA shall determine and monitor the effectiveness of BPA's
               domestic relocation policy. Exult shall provide administration
               and implementation of BPA's domestic relocation policy including
               administration of third party providers performing the services.

                                     [***]*

        R      HR INFORMATION TECHNOLOGY ("HRIT")

               "BPA IT Domain" shall mean the data processing infrastructure,
               servers, data communications equipment, local area networks,
               desktop equipment and support, common office environment, and
               wide area network facilities operated and maintained by BPA
               and/or operated and maintained by third parties under Third Party
               Contracts managed by BPA.

               Exult IT Domain" shall mean the CSC infrastructure, data
               processing infrastructure, servers, data communications
               equipment, local area networks, desktop equipment and support,
               common office environment, and wide area network facilities
               (including the link between the Exult IT Domain and the BPA IT
               Domain), operated and maintained by Exult and/or operated and
               maintained by third parties under Third Party Contracts
               administered by Exult.

               HRIT responsibilities include technical infrastructure management
               associated with the systems that process employee data. Also
               included are system design, access/reporting tool development and
               HRIT strategy development.

               BPA shall develop and communicate business/functional HRIT
               requirements, provide timely acceptance testing of application
               changes, and define HR disaster recovery requirements and HR
               security requirements. BPA shall also implement, manage, operate
               and provide disaster recovery for the non-HRIS technical
               infrastructure. Exult shall develop, implement and maintain HRIS
               applications software, manage the Client Service Centre technical
               infrastructure and develop/execute the disaster recovery plan for
               the Exult IT Domain.

                                     [***]*

--------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       6
<PAGE>   190
                           COUNTRY AGREEMENT PRO FORMA

                                   SCHEDULE B

                                 SERVICE LEVELS

<PAGE>   191
                                TABLE OF CONTENTS

<TABLE>
<S>                                                                                         <C>
1       INTRODUCTION.........................................................................1

2       PRINCIPLES GOVERNING SERVICE LEVELS..................................................1

3       PROCESS..............................................................................1

4       SERVICE CREDITS......................................................................3
</TABLE>

                                       i
<PAGE>   192
                                   SCHEDULE B

                                 SERVICE LEVELS

1       INTRODUCTION

        This Schedule defines the principles and parameters governing the
        Service Levels which shall be measured. This Schedule also describes how
        these Service Levels shall be established.

        There are two types of Service Levels that shall be defined, measured
        and reported for each Country Agreement:

        1.1    Key Performance Indicators ("KPIs"):

               (i)    KPI Surveys - these measure the satisfaction of BPA
                      employees and management with the Services that are
                      provided by Exult ;

               (ii)   KPI Service Levels - Service Levels that must be met to
                      avoid a significant financial or Service impact to BPA;

        1.2    Reporting Service Levels ("RSLs") - these measure Exult's
               performance of the Services using a range of quantitative and
               qualitative Service Levels.

               Each Country Transition Plan shall define the process by which
               the Services shall be transitioned from the BPA Service Delivery
               Model to the Exult Service Delivery Model. The impact of the
               transition to the Leveraged Operations shall be assessed and any
               changes to Service Levels, including KPIs, shall be agreed in
               accordance with Schedule L, Change Management.

               The process for initially establishing these Service is described
               in Section 3, Process.

2       PRINCIPLES GOVERNING SERVICE LEVELS

        Principles governing Service Levels are documented in the Framework
        Agreement, Schedule B, Service Levels.

3       PROCESS

        Following the Commencement Date of each Country Agreement and before the
        Process Take On Date, the parties shall determine and agree the Service
        Levels that shall be included in Schedule B, Service Levels, of the
        Country Agreement. In addition, the appropriate measurement tools and
        reporting process for each Service Level shall be identified.

        The timeframe to determine the Service Levels, the measurement tools and
        the reporting process shall be documented in the applicable Country
        Transition Plan.

        3.1    KPI Surveys

               3.1.1  An agreed upon Service Level metric shall be determined
                      and implemented in accordance with the Country Transition
                      Plan.

               3.1.2  Surveys shall then be conducted and measured against the
                      KPI Survey metric and reported in accordance with the
                      Service Performance Report obligation under the Country
                      Agreement.

                                       1
<PAGE>   193
               3.1.3  KPI Surveys Service Level Table

                      [***]*

        3.2    KPI Service Levels

               3.2.1  With respect to the KPI Service Levels for Payroll and
                      HRIT, as identified in each applicable Country Agreement,
                      the parties shall agree on the applicable KPI Service
                      Level metric prior to the Process Take On Date. Exult
                      shall report on its performance of the Services in
                      accordance with such KPI Service Level thereafter.

               3.2.2  With respect to the remaining KPI Service Levels, the
                      parties shall agree on the applicable provisional KPI
                      Service Level metric prior to the Process Take On Date.
                      Exult shall measure and report its performance of the
                      Services in accordance with such provisional KPI Service
                      Levels for an agreed period of time, [***]*, in order to
                      determine the appropriate KPI Service Level metric. After
                      such period, the parties shall agree on the applicable KPI
                      Service Level metric and Exult shall report on its
                      performance of the services in accordance with such
                      Service Level thereafter.

               3.2.3  KPI Service Level Table

                      KPI Process Weighting for KPI Service Levels shall be
                      determined by the Client and identified within the Country
                      Agreement. [***]* Each KPI [***]* shall be assigned a
                      value of [***]*

                                          [***]*

               To the extent that a KPI Service Level is not achieved due to any
               non-performance of or any other defect in any systems, hardware
               or other technical infrastructure, other than those systems,
               hardware or other technical infrastructure supplied or controlled
               by Exult under this Agreement, Exult Supplier shall have no
               liability for such failure to achieve the KPI Service Levels.

        3.4    Reporting Service Levels

               The following table of RSLs is illustrative of those that will be
               adopted in each Country. The intention is to adopt a limited
               number of meaningful RSLs to reflect key aspects of each Process.
               The parties recognise that the illustrative RSLs set out below
               will need to be amended by agreement before the Process Take On
               Date for each Process to reflect the greater understanding of
               each Process that will be developed during the Validation
               Exercise (and on an ongoing basis through the life of the
               Agreement as the Service Delivery Model is enhanced).

               The parties agree that the RSLs should wherever practicable and
               appropriate be based on (i) information that is currently
               reported on at the Process Take On Date; or (ii)

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       2
<PAGE>   194

               information which can be generated from the normal operation of
               the Service Delivery Model and Systems without the need for extra
               development or modification to the Systems or Service Delivery
               Model. Any proposals for additional RSLs beyond the numerical
               limits set out above or for RSLs which do not fit into the
               category set out in the paragraph below shall be subject to
               Change Control Management and the Parties recognise that an
               appropriate equitable adjustment may be necessary to implement
               such RSLs. As noted in Section 3.4 below, the parties shall
               review Service Level metrics and shall determine and agree,
               through the Change Control Management process, revised Service
               Level metrics to reflect the benefits of Leveraged Operations.
               Agreed changes to RSLs resulting from this review will be
               implemented at Exult Supplier's expense.

               The number of RSLs shall me limited to a maximum of [***]* for
               each Country and wherever practicable and appropriate RSLs shall
               be standardised for like Processes in each Country. Although it
               is recognised that because requirements will vary between
               Countries and that there will sometimes be a need for different
               RSLs to be applied on a Country by Country basis, the intention
               is that the total number of active RSLs shall be no greater that
               50 on a global basis at any one time.

               3.4.1  Once the measurement tools and the reporting process have
                      been determined, the RSLs shall be measured and reported
                      on an ongoing basis.

               3.4.2  Reporting Service Levels Table (Illustrative)

                                          [***]*

        3.5    ANNUAL SERVICE LEVELS REVIEW

               3.5.1  [***]* Processes being transformed to Leveraged
                      Operations, the Regional Governance Panel shall review
                      Service Level metrics and shall determine and agree,
                      through the Change Control Management process, revised
                      Service Level metrics to reflect the benefits of Leveraged
                      Operations.

               3.5.2  These Service Levels shall be reviewed and revised,
                      through the Change Control Management process on an annual
                      basis thereafter.

4       SERVICE CREDITS

        4.1    KPI Surveys and KPI Service Levels shall be subject to Service
               Credits as set out in Schedule C.

        4.2    Provisional KPI Service Levels and RSLs shall not be subject to
               Service Credits.

        4.3    A failure by the Exult Participating Affiliate to meet a KPI set
               forth in the applicable Country Agreement shall entitle the BPA
               Participating Affiliate to at its option (1) recover a service
               credit as set forth in Schedule C and/or (2) seek any other
               remedy set forth in the applicable Country Agreement.

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       3
<PAGE>   195
                           COUNTRY PRO FORMA AGREEMENT

                                   SCHEDULE C

                              CHARGES AND INVOICING

<PAGE>   196
                                TABLE OF CONTENTS

<TABLE>
<S>                                                                                          <C>
1       INTRODUCTION.........................................................................1

2       DEFINITIONS..........................................................................1

3       OVERVIEW.............................................................................3

4       CHARGING METHODOLOGY PRIOR TO THE GUARANTEED MINIMUM SAVINGS DATE....................8

5       CHARGING METHODOLOGY FOLLOWING THE GUARANTEED MINIMUM SAVINGS........................9

6       TRANSITION/TRANSFORMATION COSTS.....................................................15

7       CLIENT SERVICE CENTRE COSTS (CSC)...................................................15

8       AGGREGATION OF TRANSITION/TRANSFORMATION AND CLIENT SERVICE CENTRE COSTS............16

9       CORPORATE OVERHEAD/CENTRE OF EXCELLENCE/DUE DILIGENCE TREATMENT.....................16

10      IT INVESTMENTS......................................................................16

11      GAIN SHARING........................................................................16

12      CLASSIFICATION OF EXPENSE ITEMS SUBJECT TO MARGIN VERSUS PASS-THROUGH...............18

13      THIRD PARTY REVENUE.................................................................18

14      INVOICING...........................................................................18

15      TRANSFER OF ASSETS..................................................................19

16      CONTRACT MINIMUMS...................................................................19

17      INFLATION...........................................................................22

18      EARLY TERMINATION PAYMENT...........................................................22
</TABLE>

                                       i
<PAGE>   197
                                   SCHEDULE C

                              CHARGES AND INVOICING

1       INTRODUCTION

        This Schedule describes the methodology for determining the charges to
        be paid by BPA to Exult for the performance by Exult of its obligations
        under this Agreement as well as the associated processes for invoicing
        BPA for such charges.

2       DEFINITIONS

        Any capitalised terms that are not defined in this Schedule shall have
        the meanings assigned to them in the Agreement. The following terms
        shall have the meanings set out below:

        "ACTIVE SERVICED EMPLOYEE" shall mean any Serviced Employee who is
        currently employed during the period when the Services are measured.

        "ADDITIONAL RESOURCE CHARGES" or "ARCs" shall mean the incremental
        charges payable by BPA, in addition to the Base Charge for resource
        usage that exceeds the Resource Volumes.

        "ANNUAL WORK UNITS" represents the annual total IT Work Units performed
        by Work Type.

        "BPA" shall mean BPA or the Client where appropriate

        "BASE CHARGE" shall mean Exult's annual charge divided by 12 and
        invoiced monthly for the period commencing [***]* from the Baseline
        Validation and recalculated [***]*.

        "BASELINE" shall mean the adjusted Initial Baseline as determined by
        Baseline Validation.

        "BASELINE GUARANTEE" means the minimum Initial Baseline and Baseline
        related to each Process taken on by Exult prior to the Guaranteed
        Minimum Savings Date as set out in Section 4.1. The Baseline Guarantee
        is [***]*

        "BASELINE VALIDATION" shall mean validation of the Initial Baseline to
        be completed [***]*

        "BENEFITS" shall mean those benefits set out in Schedule A.

        "CENTRE OF EXCELLENCE COSTS OR COE COSTS" shall mean the actual costs
        related to the organisation within Exult identified as such which
        include the Exult subject matter experts and support staff. Functions
        staff will perform shall include:

        (i)    Supporting complex inquiries and problem resolutions on calls to
               the Client Service Centre; or

        (ii)   Assisting with the management of third party vendors in defining
               service levels and monitoring performance; or

        (iii)  Assisting in the implementation of policy modifications and
               changes that come from BPA ;

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       1
<PAGE>   198
               or

        (iv)   Defining the continuous improvement and best practice trends per
               Process that are requirements of the Country Agreement

        "CHANGE REQUEST CHARGES" shall mean the charges relating to the
        implementation of Changes authorised by BPA in accordance with Schedule
        L.

        "CLIENT HR COSTS" shall mean the Total Labour Related Costs required by
        BPA to provide the Embedded Services and HR services [***]*

        "CONTRACT MINIMUMS" shall mean the minimum monthly payments by BPA to
        Exult as referenced in Clause 23 of the Country Agreement and in
        accordance with this Schedule C.

        "CONTRACT MINIMUM YEAR" means each period of 12 months following the
        Guaranteed Minimum Savings Date.

        "CORPORATE OVERHEAD" shall mean Exult's general and administration
        costs.

        "DECREASES" means the items set out in Section 3.4.2.

        "DUE DILIGENCE COSTS" shall mean the costs incurred by Exult in
        accordance with Clause 4.6 of the Framework Agreement in carrying out
        the Due Diligence Exercise in the applicable Country.

        "EMBEDDED SERVICES" shall mean those HR functions to be retained or
        retained as the case may be by BPA.

        "EXULT" shall mean Exult, the Exult Participating Affiliate or the Exult
        Supplier where appropriate

        "EXULT ACTUAL COST" shall mean the sum of [***]*

        "GUARANTEED MINIMUM SAVINGS" shall mean the reduction to the Category A
        costs included in the Baseline calculated in accordance with Section
        5.1.1 and Table C-5.1.1.

        "GUARANTEED MINIMUM SAVINGS DATE" shall mean [***]*

        "HR IT SERVICES" shall mean the costs for information technology
        services (as defined in Schedule A)

        "INCREASES" means the items listed in Section 3.4.2.

        "INITIAL BASELINE" shall mean [***]*

        "INITIAL BASE CHARGES" shall mean the monthly charges calculated in
        accordance with Section 4.1 for [***]*

        "INITIAL RESOURCE VOLUMES" shall mean, with respect to the applicable
        Country, the initial estimated amount of resources utilised by BPA (such
        as the number of training classes or

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       2
<PAGE>   199

        domestic relocations) and/or the number of Active Serviced Employees
        supported by BPA in the 12 month period prior to the Country
        Commencement Date.

        "KPI CREDIT" means the percentage subtracted from the applicable Exult
        gain share portion.

        "% OF KPI POOL" means the percentage used of the maximum Service Credits
        per year.

        "KPI PER EVENT CREDIT " means the percentage deducted for each missed
        Service Level from the % of KPI Pool for a specific KPI.

        "PASS THROUGH COSTS" shall mean those costs identified in the Country
        Agreement [***]*, including the cost of [***]*, BPA charge-ins including
        those relating to [***]*

        "REDUCED RESOURCE CHARGES" or "RRCs" shall mean the incremental credits
        payable to BPA for resource usage that is lower than the Resource
        Volumes.

        "RESOURCE UNITS" shall mean the units of measurement for the amount of
        Resource Volumes used within each Process.

        "RESOURCE VOLUMES" shall mean, with respect to the applicable Country,
        the estimated amount of resources utilised by BPA (such as the number of
        training courses, the number of attendees at training courses or
        domestic relocations) and/or the number of Active Serviced Employees
        required by BPA, annually from the Guaranteed Minimum Savings through
        the term of the Country Agreement.

        "RETURN ON COSTS" or "ROC" shall mean Exult's portion of gain share from
        providing Services in a Country divided by the Exult Actual Cost for
        Categories "A" and "B".

        "SERVICED EMPLOYEE" shall mean any BPA employee, former employee, or
        contractor that is supported by the Services.

        "TOTAL LABOUR RELATED COSTS" shall mean the costs incurred by BPA in
        relation to HR employees or individual contractors including salaries
        and wages, payroll benefits and BPA employee taxes, contractors fees,
        pension, travel expenses, training, meetings and entertainment, office
        space and utilities, office expenses supplies and dues, desktop and
        communication services, relocation and expatriate expenses. Pension
        costs are only included to the extent that BPA is at the relevant
        Process Take On Date making contributions to the employees' pension
        plans.

        "TRANSFER/TRANSFORMATION COSTS" shall mean the costs set out in Section
        6.

        "WINDING UP ASSISTANCE COSTS" shall mean the following costs associated
        with the transfer of the Services upon termination of the Country
        Agreement to BPA or a third party:

        [***]*

3       OVERVIEW

        3.1    PRINCIPLES

               The main principles underlying the charging mechanism are as
               follows:

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       3
<PAGE>   200

               3.1.1  Subject to Sections 5.1.3 (ARCs/RRCs), 17 (Inflation) and
                      agreed Changes, Exult's charges shall not:

                      [***]*

               3.1.2  Exult's charges shall be based upon BPA's Initial Baseline
                      and Baseline, as appropriate, as described in Sections 4.1
                      and 5 of this Schedule C.

               3.1.3  The Exult Actual Cost in any year following the Guaranteed
                      Minimum Savings Date [***]*, subject to the following
                      adjustments:

                      (i)    ARCs/RRCs (see Section 5.1.3)

                      (ii)   Inflation (see Section 17)

                      (iii)  Charges for agreed Changes (see Section 5.1.9 and
                             Schedule L)

                    (iv) Project Charges (see Section 5.1.9)

               3.1.4  The Exult Actual Cost shall not [***]*

               3.1.5  [***]*

               3.1.6  During [***]* the parties will work together to ensure
                      that all in-scope BPA employee costs are identified so
                      that the Initial Base Charges calculated in accordance
                      with Sections 4 and 5, [***]*

               3.1.7  From the Guaranteed Minimum Savings Date, and subject to
                      agreed Changes, Force Majeure events, BPA performing its
                      responsibilities under the applicable Country Agreement
                      and the specific Process being taken on prior to the
                      Guaranteed Minimum Savings Date. Exult shall provide
                      Guaranteed Minimum Savings on the [***]* costs with
                      respect to those Processes which have been taken on by the
                      Guaranteed Minimum Savings Date and for subsequent
                      Processes when taken on.

               3.1.8  It is Exult's intention to try to reduce the cost of Third
                      Party Contracts transferred to Exult [***]*

        3.2    CATEGORIES OF COST

               The charging mechanisms will be based on cost categories related
               to the Services. BPA's costs will be broken down into three main
               categories:

               -      Category "A" costs are [***]*

               -      Category "B" costs are [***]*

               -      Category "C" costs are [***]*

               [***]* BPA shall receive Guaranteed Minimum Savings, shown in
               Table C-5.1.1, from

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       4
<PAGE>   201
               Exult [***]*

        3.3    COUNTRY DUE DILIGENCE EXERCISE

               The Initial Baseline will be determined during the Country Due
               Diligence Exercise prior to signature of the relevant Country
               Agreement. [***]* The Country Due Diligence Exercises shall
               determine whether the Guaranteed Minimum Savings and Exult's
               Return can be achieved. [***]* The impact of any Withholding
               Taxes shall also be included in Exult's Return as set out in
               Clause 2.10 of the Framework Agreement.

        3.4    ESTABLISHING BASELINE COSTS

               3.4.1  Client HR Costs

                      The Client HR Costs shall be established by BPA during
                      each Country Due Diligence Exercise. The Client HR Costs
                      will be used to determine the actual [***]* cost savings
                      realised by BPA as the result of the Process being taken
                      on by Exult. [***]*, BPA will establish the numbers of HR
                      staff and designate each staff member with the following
                      categories:

                      -      In-Scope employees.

                      -      Embedded Services HR staff.

                      -      Staff associated with the merger and harmonisation
                             of BP and Amoco.

                      -      Staff whose status is still to be determined.

                      -      Other staff associated with identified projects

                      In order to establish the Total Labour Related Costs no HR
                      personnel can be removed by BPA from the Client HR Cost
                      without first being designated within one of the above
                      five categories. Any dispute relating to the
                      classification of HR personnel shall be determined by an
                      Expert in accordance with Clause 24.2 of the Framework
                      Agreement (Dispute Resolution Procedure).

                      [***]*

               3.4.2  Adjustments to Client HR Costs

                      Once the Client HR Costs are established, BPA shall put in
                      place financial controls and tracking mechanisms to allow
                      BPA to track costs and for Exult to verify such costs on a
                      monthly basis. The Client HR Costs shall be adjusted to
                      take into account "Increases" or "Decreases" as set out
                      below:

                      A      Increases

                             Increases in costs shall include the following
                             activities:

                             -      An increase in compensation or other Total
                                    Labour Related

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       5
<PAGE>   202

                                    Costs.

                             -      Temporary staff required to replace staff
                                    included as Client HR Costs.

                             -      Replacement (either temporary or full-time)
                                    staff to fill vacant positions for HR
                                    personnel initially included as Client HR
                                    Costs who leave BPA (or take a non-HR job
                                    within BPA) and who do not transfer to Exult
                                    prior to the applicable Process Take On
                                    Date.

                             -      Additional HR resources to handle expansions
                                    and/or changes to BPA's business
                                    requirements and or activities.

                             -      Anticipated adjustments agreed by parties.

                      B      Decreases

                             Decreases in costs shall include decreases not
                             caused by Exult taking on the Services:

                             -      Savings in providing Embedded Services
                                    resulting from non-Exult activities such as
                                    using one HR advisor across more than one
                                    business unit where two or more advisors
                                    were used previously.

                             -      Savings as a result of a reduction in
                                    services provided by Embedded Services staff
                                    such as the elimination of Organisational
                                    Developmental services at a particular
                                    business unit.

                             -      Continuous improvement in the way Embedded
                                    Services are provided such as the
                                    restructuring of functions to consolidate
                                    staff.

                             -      Divestitures.

                             -      Replacement of Embedded Services staff with
                                    less expensive staff.

                             -      Savings related to the harmonisation and
                                    merger of BP and Amoco. Such savings
                                    include, but are not limited to, for
                                    example, the transition to a single payroll
                                    system for the merged company in the
                                    Country.

                             In the event of a dispute arising out of the
                             classification of a Decrease in cost as not having
                             been caused by Exult taking on the Services, the
                             matter shall be referred to an Expert pursuant to
                             Clause 24.2 of the Framework Agreement (Dispute
                             Resolution Procedure). Unless the parties agree
                             otherwise, all cost Decreases not classified as
                             Decreases

                                       6
<PAGE>   203

                             not caused by Exult taking on the Services shall
                             form part of the [***]* and [***]* cost savings
                             realised by BPA as the result of Exult taking on
                             the Process.

                             The remaining Client HR Costs [***]* shall be
                             considered to be the cost of providing Embedded
                             Services.

               3.4.3  Baseline Validation

                      Baseline Validation will commence once the final Process
                      Take On Date has occurred and prior to [***]* to establish
                      the actual Baseline to be used for the remaining term of
                      the Country Agreement. Baseline Validation will establish
                      the Baseline and resultant Base Charge to be applied
                      following the Guaranteed Minimum Savings Date.

                      The Baseline Validation shall cover those items included
                      in the Due Diligence Exercise as well as other costs or
                      items the are identified subsequent to the Due Diligence
                      Exercise. Baseline Validation shall also include
                      validation of the remaining Client HR Costs including the
                      merger and harmonisation costs associated with BP and
                      Amoco. Exult shall have the option to carry out an audit
                      at its own cost on the Client HR Costs established during
                      Baseline Validation. Any disagreements about the findings
                      of this audit may be referred to an Expert pursuant to
                      Clause 24.2 of the Framework Agreement (Dispute Resolution
                      Procedure).

               3.4.4  [***]* Cost Validation

                      (i)    Principles relating to costs

                             The principles underlying the Exult Actual Cost
                             [***]* are:

                             (a)    Exult will use technology to assist it in
                                    providing the Guaranteed Minimum Savings

                             (b)    Exult intends to automate relevant
                                    transactional processes and allow BPA
                                    employee access through the implementation
                                    of internet-enabled HR support by using
                                    Client Service Centres (including the
                                    integration of HR transactional processing
                                    support), knowledge and case management,
                                    workflow and data warehousing technology;

                             (c)    Exult's use of technology will continue to
                                    evolve as opportunities to use technology
                                    effectively are identified during the term
                                    of the Country Agreement;

                             (d)    Exult shall not unreasonably be prevented
                                    from using technological innovations;

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       7
<PAGE>   204

                             (e)    as a result of Section (a) to (e) above,
                                    [***]*

               3.4.5  [***]* Charges

                      [***].*

               3.4.6  [***] Validation

                      The [***]* costs for BPA (which are based upon the budget
                      provided by BPA) and Exult's budgeted [***]* costs shall
                      be validated as part of the Baseline Validation. To the
                      extent that the merger and harmonisation of BP and Amoco
                      has not been completed by the completion date for the
                      Baseline Validation an estimate for the anticipated impact
                      of any remaining merger and harmonisation activity will be
                      agreed and included in the Baseline Validation and such
                      estimate will be subject to further validation on the
                      completion of the merger and harmonisation activity. Both
                      parties shall make reasonable efforts to validate these
                      actual and budgeted costs. This shall include, where
                      possible, the parties comparing individual cost items on a
                      like-for-like basis. BPA's [***]* costs will need to be
                      adjusted to match the changes in technology used by Exult
                      to deliver the Services in order to achieve this
                      like-for-like comparison.

                      If the parties disagree with this comparison of [***]*
                      costs, the matter shall be referred to an Expert pursuant
                      to Clause 24.2 of the Framework Agreement (Dispute
                      Resolution Procedure).

               3.4.7  Resource Volumes

                      Prior to the Process Take On Date the Resource Volumes for
                      the relevant process shall also be established.

               3.4.8  [***]* Costs

                      [***]* Costs shall also be validated as part of the
                      Baseline Validation. The [***]* Costs shall go through a
                      review process to establish an agreed cost projection from
                      the third month following the Country Commencement Date
                      until the end of month fourteen. [***]* Costs shall be
                      tracked by Exult and reconciled with BPA [***]* following
                      the Country Commencement Date.

4       CHARGING METHODOLOGY PRIOR TO THE GUARANTEED MINIMUM SAVINGS DATE

        Prior to the Guaranteed Minimum Savings Date and following the first
        Process Take On Date, charges from Exult shall be based on the Initial
        Base Charges.

        4.1    CALCULATION OF THE INITIAL BASE CHARGES

               Prior to the signature of each Country Agreement, Exult shall
               provide the Baseline Guarantee for each Process. BPA shall pay to
               Exult following each Process Take On Date the Initial Base
               Charges which shall be an amount equal [***]*:

               (i)    [***]*

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       8
<PAGE>   205

               During Baseline Validation, the parties will reconcile the
               amounts invoiced in relation to each Process and the actual
               [***]* cost savings realised by BPA relating to that Process
               being taken on by Exult. If such actual costs are found to be:

               (i)    greater than the amounts invoiced by Exult, Exult shall
                      submit an invoice for the difference (actual [***]* cost
                      savings less the invoiced amount) .

               (ii)   less than the amounts invoiced by Exult, but greater than
                      the Baseline Guarantee, Exult shall issue BPA a credit on
                      the following month's invoice for the difference (invoiced
                      amount less the actual [***]* cost savings).

               (iii)  less than the amount invoiced by Exult and the Baseline
                      Guarantee, Exult shall issue BPA a credit on the following
                      month's invoice for an amount equal to the difference
                      between the invoice amount and the Baseline Guarantee.

                                   TABLE C-4.1

                       BASELINE GUARANTEE FOR THE COUNTRY

                                     IN USD

                                     [***]*

        Where the parties agree, the Baseline Guarantee for each Process may be
        changed to reflect actual cost so long as the aggregate of all Processes
        within the Baseline Guarantee for the Country is equal to $[***]*

        If a Process is taken on prior to the completion of the Client HR Costs,
        the Initial Base Charges shall be equal to the Baseline Guarantee and
        reconciled at the end of the year for applicable costs exceeding the
        Baseline Guarantee.

        If a Process Take On Date is extended for more than 30 days, the parties
        shall establish a panel with equal number of members from each party to
        meet over a period of 30 days in order to decide the cause for such
        delay. [***]*

        Where the parties cannot agree which party caused a particular Process
        Take On Date to be delayed, a payment or credit can still be agreed by
        the panel although either or both parties may reserve the right to
        review the cause for any such delays during Baseline Validation and to
        refer any such disputes to the Informal Dispute Resolution Procedure
        pursuant to Clause 24.1 of the Framework Agreement, and if the parties
        are still unable to resolve such dispute, the matter shall be referred
        to an Arbitrator pursuant to Clause 24.3 of the Framework Agreement.

5       CHARGING METHODOLOGY FOLLOWING THE GUARANTEED MINIMUM SAVINGS

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       9
<PAGE>   206

        From the Guaranteed Minimum Savings Date until the termination or expiry
        of the Country Agreement, BPA shall pay to Exult the greater of the
        Baseline Guarantee and the Baseline (both of which shall be subject to
        Guaranteed Minimum Savings). The Baseline Guarantee and Baseline charges
        shall be subject to Contract Minimums in each Country.

        [***]*

        BPA's actual usage/counts of the Resource Volumes shall be measured and
        reported by Exult [***]*, Exult shall calculate and apply the ARC/RRC
        adjustments, Service Credits and gain sharing adjustments.

        5.1    GUARANTEED MINIMUM SAVINGS CALCULATION

               5.1.1  The Guaranteed Minimum Savings shall apply to the [***]*
                      charges in the Baseline in accordance with Table C-5.1.1.
                      The Guaranteed Minimum Savings for [***]* items will be
                      calculated [***]*

                           GUARANTEED MINIMUM SAVINGS

                                  TABLE C-5.1.1

               [***]*

               For the Guaranteed Minimum Savings to apply in respect of a
               Country, and provided that Exult has not delayed BPA, BPA must
               give notice [***]* to Exult that it wishes to receive the
               Services in that Country.

               [***]*

               5.1.2  Adjustments to Base Charge

                      (i)    The Base Charge shall be adjusted during the last
                             month of each Contract Minimum Year to determine:

                             [***]*

                      (ii)   During the last month of each Contract Minimum Year
                             the Base Charge shall be adjusted prior to the gain
                             share claculation as follows:

                             (a)    any increase or decrease in the Resource
                                    Volumes and the IT Work Unit Volumes that
                                    has occurred during the Contract Minimum
                                    Year; and

                             (b)    to reflect an increase or decrease in the
                                    cost of providing any new services or
                                    modifying the Services agreed in accordance
                                    with the Change Control Management process.

                      (iii)  The Base Charge for the following Contract Minimum
                             Year shall be calculated by adjusting the Base
                             Charge as follows:

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       10
<PAGE>   207

                             [***]*

               5.1.3  ARCs/RRCs

                      ARCs will be used when the actual Resource Volumes in the
                      current year exceed the upper threshold for Resource
                      Volumes for the previous year. ARCs will be calculated by
                      [***]*

                      RRCs will be used when the actual Resource Unit in the
                      current year is less than the lower threshold for Resource
                      Volumes for the previous year. RRCs will be calculated by
                      [***]*

                      The ARC and RRC thresholds shall be established as part of
                      the Baseline Validation.

                      ARCs and RRCs will be reconciled and invoiced on an annual
                      basis. ARCs and RRCs unit rates will be subject to
                      inflation adjustments in accordance with Section 16.

                      The ARC unit rates shall be agreed between the parties no
                      later than the commencement of the Guaranteed Minimum
                      Savings Date and [***]*. The RRC unit rates will be agreed
                      between the parties no later than the commencement of the
                      Guaranteed Minimum Savings Date and will be [***]* For
                      example, [***]*

               5.1.4  Resource Units

                      The Resource Units identified below are intended to
                      provide the proper measurement of usage for the Services
                      and allow for a reasonable means to gather data. The
                      Resource Units may be changed based on agreement between
                      the parties at any time during the term of the Country
                      Agreement.

                      -      [***]*

               5.1.5  Charges Based on the Average Number of  Active Serviced
                      Employees

                      Charges based on the average number of Active Serviced
                      Employees include the following functions:

                      [***]*

                      The relevant employee database will be used to track
                      Active Serviced Employees as the master repository for
                      Active Serviced Employee information. When an Active
                      Serviced Employee is added or removed, the relevant
                      employee database will be updated with this information.
                      Charges based on the average number of Active Serviced
                      Employees will be derived from the weighted average number
                      of Active Serviced Employees supported in BPA. Weighted
                      average will be

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       11
<PAGE>   208

                      calculated by taking the number of Active Serviced
                      Employees for both the first and last day of the month and
                      dividing by two (2).

                      In addition to the Resource Volumes for Active Serviced
                      Employee, HR Information Services will have limitations on
                      the number of reports (as these requests will come through
                      HR Information Services in support of multiple Processes).
                      This will be dependent upon the level of staffing. Reports
                      shall be included in the IT Work Units structure (as
                      defined in Section 5.2.4 below) determined during Baseline
                      Validation.

                      In order to ensure that Exult can implement desired
                      Process improvements and gain sharing while still
                      providing flexibility in meeting BPA's needs, Payroll will
                      be subject to two additional measurements beyond the
                      Active Serviced Employee measurement. Manual cheques will
                      be subject to a surcharge of [***]* per cheque and
                      off-cycle Payroll runs shall be subject to an agreed
                      surcharge.

               5.1.6  Service Charge Adjustments Based on the Average Number of
                      Active Serviced Employees

                      If the weighted average actual number of Active Serviced
                      Employees varies above the Resource Volumes by [***]*,
                      then an adjustment to the Base Charge shall be calculated.
                      ARCs and RRCs shall be based on the entire variance from
                      the Resource Baseline Volumes. Should the actual Active
                      Serviced Employees vary from the Resource Volume [***]*,
                      the parties will agree upon an equitable adjustment to the
                      Base Charge.

               5.1.7  Charges Based on Direct Usage

                      Charges based on the direct usage of each Process include
                      the following functions:

                      [***.]*

               5.1.8  Adjustments to the Charges Based on Direct Usage

                      Should the direct usage count vary from the Resource
                      Volumes by [***]*, then an adjustment to the Base Charge
                      shall be calculated. ARCs and RRCs adjustments shall be
                      based on the entire variance from the Resource Volumes. If
                      the parties agree [***]* is not the appropriate threshold
                      to trigger an ARC or RRC adjustment, the threshold may
                      change subject to agreement by both parties. Should the
                      actual usage vary from the Resource Volume by [***]*, the
                      parties will agree upon an equitable adjustment to the
                      Base Charge. For those Processes based on number of
                      standard reports, these Processes will be grouped together
                      for ARC and RRC adjustments as they will not be identified
                      by Process when a request for a report is placed by BPA.

               5.1.9  Project Charges

                      For each Project identified in Schedule H, the charges for
                      such Project will be agreed by the parties and set out in
                      the applicable Project Statement. Unless

                                       12
<PAGE>   209

                      otherwise agreed, Project Charges shall be based on
                      [***]*. For services added that are not part of this
                      Country Agreement and that continue for the duration of
                      the Country Agreement, these services shall be handled
                      through Change Control Management.

               5.1.10 Out-Of-Pocket Expenses

                      BPA will reimburse Exult for out-of-pocket expenses as
                      part of requests outside of Services. These out-of-pocket
                      are:

                      (i)    Project related travel expenses approved by BPA.

                      (ii)   Any other expenses approved by BPA.

        5.2    [***]*

               In addition to the charges shown in Section 5.2, other [***]*
               items which Exult and BPA determine may be classified as [***]*
               during the term of the Country Agreement through the Change
               Control Management procedure.

               5.2.1  Category B Base Charge will include [***]*:

                      [***]*

               5.2.2  [***]*

               5.2.3  [***]*

               5.2.4  Information Technology Work Units (IT Work Units)

                      Exult shall, in accordance with the IT Work Unit
                      methodology perform modifications, enhancements, changes,
                      and installations to comply with regulatory or trade union
                      requirements and changes as disclosed to Exult by BPA.
                      Exult shall support regulatory reviews, audits, compliance
                      assessments, and related data gathering in a responsive
                      time frame as required by regulators. BPA acceptance
                      testing and final approval shall be required prior to
                      implementation of such regulatory compliance.

                      Exult shall, in accordance with the IT Work Unit
                      methodology, perform installation of upgrades and new
                      releases issued by the vendors of third party applications
                      software. Unless BPA directs otherwise, Exult shall
                      install and upgrade such software so as to remain within
                      one generation of the then-current maintenance release.
                      Exult shall notify BPA in writing within a reasonable time
                      prior to undertaking any such upgrade or installation.
                      Exceptions to this approach shall be mutually agreed and
                      shall be based on an assessment of risk and value
                      associated with implementing the new release. Exult shall
                      not upgrade third party applications software if Exult
                      notifies BPA that such an upgrade shall have no value or
                      an adverse impact on BPA and, after receiving such
                      notification, BPA decides not to proceed with such
                      upgrade.

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       13
<PAGE>   210

                      Exult shall, in accordance with the IT Work Unit
                      methodology, perform small enhancements to the computer
                      applications. Exult shall perform small enhancement as
                      requested and prioritised by BPA. Exult shall perform
                      small enhancements to the computer applications portfolio.

               5.2.5  IT Work Unit Volumes

                      Exult and BPA shall consider the first [***]* as the
                      period to develop the IT Work Unit algorithm and
                      underlying assumptions. During this period the natural
                      rate/size unit and the size requested metrics shall be
                      collected. The parties intend that the basis shall reflect
                      the quantity of regulatory changes, trade union contract
                      changes, upgrades and small enhancement work required to
                      be performed by Exult [***]* To the extent that any review
                      of the IT Work Unit calculation algorithm generally
                      determines that this intention is not being effectuated,
                      the algorithm (or other aspects of the approach, as
                      applicable) shall be adjusted as necessary. The reviews in
                      subsequent years shall use each preceding year as the
                      baseline.

                      The format for representing the volume of IT Work Units is
                      represented in the following table. This catalogue is
                      subject to mutually agreed upon adjustments resulting from
                      the IT Work Unit review process described above.

                                    CATALOGUE OF BPA WORK TYPES

<TABLE>
<CAPTION>
                                         NATURAL        NUMBER      WORK UNIT /     ANNUAL WORK
                  WORK TYPE             SIZE UNIT     REQUESTED      SIZE UNIT         UNITS
                  ---------             ---------     ---------      ---------         -----
<S>                                     <C>           <C>           <C>             <C>
               Regulatory

               Changes (Small)

               Regulatory Changes
               (Medium)

               Regulatory Changes
               (Large)

               Union Contract
               Changes

               Small Enhancements

               Upgrades

               YEAR 1 TOTAL
</TABLE>

               5.2.6  Definition of IT Work Unit Terms:

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       14
<PAGE>   211

                      "WORK TYPE" is a means to provide for a categorisation of
                      the types of work that can be requested and is included in
                      the IT Work Unit approach (e.g., regulatory changes, small
                      enhancements, upgrades).

                      "NATURAL SIZE UNIT" is a means to define the size unit
                      that best fits the work type that is discernible and
                      measurable and can be audited. An IT organisation performs
                      many different work types and each has its own "natural"
                      sizing measure (e.g., lines of code, function points, flat
                      rate, Primitive Value).

                      "PRIMITIVE VALUE" or "PV" represents the throughput
                      necessary to complete the types of work in the BPA
                      catalogue.

                      "NUMBER REQUESTED" represents the total number for the
                      Work Type Natural Size Unit for the year. In a Work Type
                      where the Natural Size Unit is Primitive Value the Number
                      Requested represents the number of the Work Types
                      completed in a year.

                      "WORK UNIT/SIZE UNIT" represents the IT Work Units
                      computed for the Work Type.

                      "ANNUAL WORK UNITS" represents the total IT Work Units
                      performed by Work Type.

                      "IT WORK UNITS" represents the base standard for measuring
                      the work performed by Exult HRIT staff in making specific
                      HRIT application systems changes calculated in accordance
                      with the IT Work Unit algorithm developed pursuant to
                      Section 5.2.5.

        5.3    [***]*

               [***]* Costs will be subject to an annual review between BPA and
               Exult. The specific contracts will be identified and projections
               for the subsequent 12 months will be made for each contract. Both
               parties shall agree to the projected costs. [***]*

6       TRANSITION/TRANSFORMATION COSTS

        Costs relating to the transfer of the Services from BPA to Exult
        incurred by Exult after the relevant Country Commencement Date and prior
        to the relevant Process Take On Date [***]*

7       CLIENT SERVICE CENTRE COSTS (CSC)

        Client Service Centre costs are included in the [***]* charges as set
        out below.

        On an annual basis following the Guaranteed Minimum Savings Date through
        the term of the applicable Country Agreement, the charges will be based
        on the [***]*

        The Client Service Centre costs will include all staffing expenses,
        facility related expenses, management expenses related directly to the
        Client Service Centre, hardware and software expenses, lease expenses,
        finance charges, amortisation and depreciation, supplies and third

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       15
<PAGE>   212

        party services related to the Service Centres. IT related costs that
        support multiple customers shall be included as well in the
        aforementioned categories. Client Service Centre costs will be allocated
        to the appropriate [***]* Processes.

                                   TABLE C-7.1

                 CLIENT SERVICE CENTRE COSTS MAXIMUM ALLOCATION

                                     IN USD

[***]*

8       AGGREGATION OF TRANSITION/TRANSFORMATION AND CLIENT SERVICE CENTRE COSTS

        By agreement at the time not to be unreasonably withheld, with respect
        to the maximum allowed costs for Transition/Transformation in Section 6
        and Client Service Centres in Section 7, Exult shall be allowed to
        [***]*

9       CORPORATE OVERHEAD/CENTRE OF EXCELLENCE/DUE DILIGENCE TREATMENT

        Corporate Overhead costs will be recovered from available gain share
        before gain share is distributed. Following the Guaranteed Minimum
        Savings Date, Corporate Overhead for the U.S. and U.K. will be allocated
        at the lesser of:

        -      [***]*

        Exult Centre of Excellence (COE) costs [***]* and recovered from
        available gain share before gain share is distributed. Following the
        Guaranteed Minimum Savings Date, indirect COE for the Country will be
        allocated at the lesser of:

        -      [***]*

        The Corporate Overhead/COE/Due Diligence costs allocation methodologies
        on actuals may be changed subject to agreement between the parties.

10      IT INVESTMENTS

        IT Investments shall fall into two types. The first type shall consist
        of those IT investments authorised by BPA. [***]* The second type shall
        consist of those IT investments that are intended to be for the benefit
        of multiple Exult clients.
        [***]*

        If the second type of investment will result in the Exult Actual Cost
        for [***]* exceeding the [***]* cost in the Baseline, Exult shall obtain
        approval from BPA, such approval not to be unreasonably withheld, prior
        to making such investment.

        [***]*

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       16
<PAGE>   213

11      GAIN SHARING

        BPA and Exult shall participate in a gain sharing exercise for [***]*
        items. Gain sharing can only apply to [***]* once Guaranteed Minimum
        Savings have been realised. The Base Charge and Exult's actual costs for
        [***]* shall be used in quantifying the total amount of gain sharing to
        be allocated between BPA and Exult. Each charge Category will be handled
        differently under this gain sharing arrangement. [***]*

        11.1   GAIN SHARING METHOD BY CATEGORIES

               To determine the applicable gain share, Exult's Actual Costs for
               [***]* items will be subtracted from the applicable Base Charge
               for the preceding 12 months. Exult's, costs for Corporate
               Overhead, Charge-Ins from BPA, COE and Amortisation of Due
               Diligence will be subtracted from the amount available for gain
               share. The remaining amount will be subject to gain share
               distribution. Gain sharing [***]* will start from the [***]* and
               at the end of every 12-month period thereafter to determine the
               applicable gain share.

               [***]* Following the Guaranteed Minimum Savings Date, [***]* gain
               share will be subject to gain share distribution.

               The method for gain sharing calculation shall be as follows:

               (i)    If the Exult Actual Cost for [***]* is less than the Base
                      Charge for [***]* items, then those savings (Base Charge
                      minus Exult Actual Costs for [***]*) will be subject to
                      adjustments and subsequently the Gain Sharing Distribution
                      Matrix shown below in Tables C-11.2.1 and C-11.2.2. The
                      levels of distribution that determine the proportion of
                      gain share are shown as part of the Distribution Matrices.

               (ii)   If the actual [***]* costs are less than the budgeted
                      [***]* costs (Budgeted [***]* cost - Actual [***]* cost)
                      then those savings shall be subject to the Gain Sharing
                      Distribution Matrix shown below in Tables C-11.2.1 and
                      C-11.2.2

        11.2   GAIN SHARING DISTRIBUTION MATRIX

               The Gain Sharing Distribution Matrix will be used to determine
               the proportion of savings to be split between BPA and Exult
               resulting from the calculation of the amount available for gain
               sharing. [***]* The gain share will begin with the first level of
               distribution and proceed to the next level until the amount
               available for gain share has been fully distributed.

                   GAIN SHARING DISTRIBUTION MATRIX-NO SERVICE CREDITS TO BPA

                                 TABLE C-11.2.1

[***]*

        11.3   GAIN SHARING EXAMPLE

               Table C-11.3 below is an example of the gain sharing calculation
               amount and distribution.

[***]*

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       17
<PAGE>   214
            [***]*

        11.4   SERVICE CREDITS CALCULATION

               KPIs are Service Levels that, when missed, are subject to Service
               Credits. Service Credits for KPIs will be weighted in accordance
               with Schedule B of this Agreement and will adjust the gain
               sharing distribution between BPA and Exult. The Service Credits
               shall be calculated on a Client Service Centre basis as part of
               gain sharing and credited to the respective Countries (as advised
               by BPA) on an annual basis.

               The formula for calculating the Service Credits for Exult's
               failure to achieve any one of the seven KPIs is set out below.
               The total amount determined from the service credit calculations
               for all KPIs shall be subtracted from Exult's gain share portion
               prior to Service Credits. The net result shall equal Exult's gain
               share portion after Service Credits.
               [***]*

               The calculation of Service Credits will be by KPI Process. Any
               unutilised credits in the KPI Pool at the end of any year
               following the Guaranteed Minimum Savings Date cannot be carried
               forward to the succeeding year.
               [***]*

                   SERVICE CREDITS CALCULATION METHOD EXAMPLE

                                  TABLE C-11.4

[***]*

12      CLASSIFICATION OF EXPENSE ITEMS SUBJECT TO MARGIN VERSUS PASS-THROUGH

        12.1   EXULT ACTUAL COST

               The following costs shall be subject to margin as part of gain
               sharing:

[***]*

        12.2   OTHER COSTS

               The following costs shall not be included in the Exult Actual
Cost:

                                  TABLE C-12.2

[***]*

13      THIRD PARTY REVENUE

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       18
<PAGE>   215
        Where the parties agree that third parties are permitted to market
        services to BPA employees using Exult's Web-enabled HR services portal,
        [***]*

14      INVOICING

        14.1   Invoices for Base Charge and the Initial Base Charges as
               applicable will be submitted monthly in advance on the first day
               of each month. All other charges including [***]* will be
               invoiced in arrears on the first day of the subsequent month.
               Invoices will provide details of each Base Charge and such
               supporting information as BPA may reasonably require and will be
               in the Country's local currency. For those Processes delivered in
               a Client Service Centre not sited in the Country being invoiced,
               Exult will convert the cost of those items not invoiced in the
               local currency using a fixed exchange rate established on each
               anniversary of the Country Commencement Date. At the end of each
               year of the Agreement, the invoice amounts will be recalculated
               using the actual month end exchange rates for the period and a
               credit or invoice, as appropriate, will be issued to BPA. In
               addition, at the end of the year, all adjustments including ARCs
               and RRCs, gain sharing and Service Credits will be made and
               invoiced or credited in the subsequent month. BPA shall inform
               Exult how gain sharing and Service Credits are to be distributed
               between Countries.

        14.2   The ARC and RRC adjustments, inflation adjustments, and BPA's
               portion of gain share from the previous year will be used going
               forward to calculate Base Charge for the following year subject
               to end of year reconciliation in accordance with Section 5.1.2

        14.3   Payments are due within [***]* of receipt of any invoice by BPA.
               Interest for late payments will be charged at the rate of [***]*.

        14.4   If as a result of any audit carried out in accordance with the
               terms of a Country Agreement it is discovered that BPA has been
               overcharged, Exult shall pay an amount equal to:

               [***]*

15      TRANSFER OF ASSETS

        As agreed between BPA and Exult, BPA's existing assets and management of
        these assets may transfer to Exult as part of the Services that Exult
        will provide to BPA. [***]*

16      CONTRACT MINIMUMS

        16.1   Contract Minimums for each Contract Minimum Year shall be
               established in accordance with Clause 18 of the Framework
               Agreement.

        16.2   The Contract Minimum for the initial Contract Minimum Year shall
               be a sum equivalent to [***]*

        16.3   Within [***]*, BPA may give Exult [***]* written notice of a
               proposed reduction in the Contract Minimum to take account of
               specified reductions in BPA's requirements for Services. These
               reductions shall reflect material changes in BPA's business
               operations or structure including those caused by Significant
               Changes.

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       19
<PAGE>   216
        16.4   This Section 16 applies to situations which result in an actual
               reduction in BPA's requirement for Services and, for the
               avoidance of doubt, BPA may not assume responsibility internally
               for services equivalent to the Services or appoint a third party
               to provide services equivalent to the Services pursuant to the
               terms of this Section 16.

        16.5   [***]* prior to the end of each Contract Minimum Year, the
               Regional Governance Panel shall meet to assess the impact,
               including the impact on the Charges for the then current Contract
               Minimum Year, of the reductions in BPA's requirements for
               Services arising from the events identified in a notice served in
               accordance with Section 16.3 above. As appropriate, and subject
               always to Section 16.6 below, the Regional Governance Panel shall
               agree a decrease in the Contract Minimum for the succeeding
               Contract Minimum Year which is proportionate with the actual
               reduction in Charges arising from the events.

        16.6   [***]*

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       20
<PAGE>   217
                                  TABLE C-16.1

                            CONTRACT MINIMUMS EXAMPLE

[***]*

1

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       21
<PAGE>   218

17      INFLATION

        All Base Charges shall be adjusted annually in arrears by a recognised
        index in each Country for [***]*

        The adjustment for inflation for [***]* charges and associated ARCs and
        RRCs unit rates shall be subject to the percentage of Total Labour
        Related Costs going to Exult as shown in Table C-5.1.1.

        [***]*

        Exult's Actual Cost for [***]* for allowing increases with respect to
        cost increases greater than inflation, shall be set and measured at 90
        days following the final Process Take On Date.

18      EARLY TERMINATION PAYMENT

        18.1   Termination for convenience shall be calculated as:

               -      [***]*; and

               -      Winding Up Assistance Costs; and

               -      Remaining amortisation of Exult's Due Diligence Costs; and

               -      the remaining book value for the Assets as follows:

                      [***;]* and

               -      Redeployment costs of staff and equipment (to remove from
                      BPA's sites) that have not been transferred to BPA; and

               -      Remaining obligations for Third Party Contracts including
                      but not limited to outstanding loans and financing costs
                      related to such contracts as follows:

                      [***]*

        18.2   Termination for Change of Control shall be calculated as:

               -      Winding Up Assistance Costs; and

               -      Remaining amortisation of Exult's Due Diligence Costs; and

               -      The remaining book value for the Assets as follows:

                      [***]* and

               -      Redeployment costs of staff and equipment (to remove from
                      BPA's sites) that

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       22
<PAGE>   219

                      have not been transferred to BPA; and

               -      Remaining obligations for Third Party Contracts including
                      but not limited to outstanding loans and financing costs
                      related to such contracts as follows:

                      [***]*

        18.3   Termination for Cause by BPA shall be calculated as follows:

               -      Winding Up Assistance Costs; and

               -      [***]*

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       23
<PAGE>   220
                           COUNTRY AGREEMENT PRO FORMA

                                   SCHEDULE D

                              THIRD PARTY CONTRACTS

<PAGE>   221
                                   SCHEDULE D

                              THIRD PARTY CONTRACTS

This schedule sets forth the Third Party Contracts and designates whether such
contract is intended to be "Administered", "Transferred" or "Retained" by BPA.
This schedule shall be completed following the Commencement Date.

A.      THIRD PARTY CONTRACTS

<TABLE>
<CAPTION>
                                 REFERENCE
   THIRD PARTY     CONTRACT      CONTRACT                            RETAINED
   CONTRACTOR     DESCRIPTION     NUMBER     TRANSFER   ADMINISTER    BY BPA    STATUS
   ----------     -----------     ------     --------   ----------    ------    ------
<S>               <C>            <C>         <C>        <C>          <C>        <C>

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------
</TABLE>

                                       1

<PAGE>   222

                           COUNTRY AGREEMENT PRO FORMA

                                   SCHEDULE E

                                     ASSETS

<PAGE>   223
                                   SCHEDULE E

                                     ASSETS

This schedule sets forth the Client Assets which may be used by Exult to provide
the Services and shall include details necessary to identify what the asset is,
its purpose and its location, to include as appropriate, id number, model,
hardware description, make, applications and location.

                                       1
<PAGE>   224
                           COUNTRY AGREEMENT PRO FORMA

                                   SCHEDULE F

                                     SYSTEMS

<PAGE>   225
                                   SCHEDULE F

                                     SYSTEMS

This schedule sets forth the Third Party Systems which may be used by Exult to
provide the Services.

<TABLE>
<CAPTION>
---------------------------------------------------------------------------------------
                                                              PLANNED
                                                              EXPIRY OR
APPLICATION AND                                               DISPOSITION
LICENSOR NAME       LICENSE     DESCRIPTION     PLATFORM      DATE            LOCATION
<S>                 <C>         <C>             <C>           <C>             <C>
---------------------------------------------------------------------------------------

---------------------------------------------------------------------------------------

---------------------------------------------------------------------------------------

---------------------------------------------------------------------------------------

---------------------------------------------------------------------------------------

---------------------------------------------------------------------------------------

---------------------------------------------------------------------------------------

---------------------------------------------------------------------------------------

---------------------------------------------------------------------------------------

---------------------------------------------------------------------------------------

---------------------------------------------------------------------------------------

---------------------------------------------------------------------------------------
</TABLE>

                                       1
<PAGE>   226
                           COUNTRY AGREEMENT PRO FORMA

                                   SCHEDULE G

                                 TRANSITION PLAN

<PAGE>   227
                                TABLE OF CONTENTS

<TABLE>
<S>                                                                                          <C>
1       INTRODUCTION.........................................................................1

2       VALIDATION EXERCISE..................................................................1

3       DETAILED WORK PLAN...................................................................1

4       TRANSITION APPROACH..................................................................1

5       PROCESS CHANGE MANAGEMENT AND COMMUNICATIONS.........................................2

6       TRANSITION PLAN SET UP PHASE.........................................................2

7       IN SITU PROCESS TAKE ON..............................................................2

8       LEVERAGED PROCESS TAKE ON............................................................3

9       [COUNTRY] TRANSITION SCHEDULE........................................................5
</TABLE>

                                       i

<PAGE>   228
                                   SCHEDULE G

                                 TRANSITION PLAN

1       INTRODUCTION

        This Schedule sets forth the Country Transition plan for conducting the
        Validation Exercise, the plan for the transition of the Services from
        the Client to the Exult Supplier and the approach to transition that
        shall be followed.

2       VALIDATION EXERCISE

        The Validation Exercise for each Process shall be conducted following
        the Commencement Date and conclude prior to the Process Take On Date.
        The Validation Exercise shall consist of validation of the Baseline,
        volumetrics, resource requirements, cost, Services, Third Party
        Contracts and Service Levels. This data shall be verified and adjusted,
        as agreed by both parties, for each Process prior to the relevant
        Process Take On Date in accordance with the Country Transition Schedule.

        In the event that the Country Representatives fail to reach agreement,
        such failure shall be resolved in the informal dispute resolution
        process as detailed in Clause 29.1 of the Country Agreement.

3       DETAILED WORK PLAN

        The final form of the Transition Schedule and the Detailed Work Plan
        will be developed and agreed between the parties, [***]*.

        In the event that the Country Representatives fail to reach agreement,
        such failure shall be resolved in the informal dispute resolution
        process as detailed in Clause 29.1 of the Country Agreement.

4       TRANSITION APPROACH

        4.1    Two Path Transition Approach.

               The purpose of transition is to move the Services to a Leveraged
               Operations delivery model as efficiently as possible, with the
               minimum of disruption to BPA operations. The Client and Exult
               Supplier have agreed to two distinct paths through the transition
               Process. The goals of the two path approach are to allow the
               Client and Exult Supplier the opportunity to manage the risk of
               transition and, [***]*

        4.2    Transition Path One

               For those Processes (or discrete parts of Processes) that follow
               path one through the transition process, Exult Supplier shall
               first assume responsibility for these Processes in-situ, referred
               to as "In-Situ Process Take On". Once Exult Supplier is
               successfully providing these Processes in-situ, Exult Supplier
               shall transform these Processes to Leveraged Operations.

----------
* Confidential treatment is required for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       1
<PAGE>   229

        4.3    Transition Path Two

               Processes in this category shall be transformed directly to
               Leveraged Operations and, therefore, Exult Supplier shall not
               assume operation responsibility for such Processes in-situ prior
               to Transformation.

        4.4    Path Selection

               Exult Supplier and the Client shall agree to either path one or
               path two for each Process based on an assessment of risk, the
               degree of centralisation of the staff currently performing the
               Processes, and the cyclical nature of the Processes. The
               provisional allocation is set out in the Transition Schedule in
               Section 9 of this Schedule.

5       PROCESS CHANGE MANAGEMENT AND COMMUNICATIONS

        5.1    Process Change Management and Communications Approach

               The establishment and maintenance of the process-change
               management & communications infrastructure shall be managed
               through Exult Supplier's project management office in concert
               with Client Regional Project Leaders. The primary outcomes of
               these activities shall be to:

               [***]*

        5.2    Process-Change Management and Communications Activities

               For each Process that Exult Supplier shall take responsibility
               for in-situ:

               [***]*

6       TRANSITION PLAN SET UP PHASE

        The set-up phase of the Transition Plan deals with the project
        infrastructure necessary to support the successful completion of the
        transition. This is the phase of the transition during which the Client
        and Exult Supplier agree to the overall approach and schedule, the plan
        to complete the work, and the staffing levels and commitments from both
        organizations and the Detailed Work Plan. In addition, the Client and
        Exult Supplier shall agree the process-change management program and
        communications plan for the transition process. When the change
        management actions are agreed, these are added to the details of the
        Transition Schedule and Detailed Work Plan. Finally, the project
        reporting and governance is agreed and put in place.

7       IN SITU PROCESS TAKE ON

        The following steps shall be conducted prior to the Process Take On Date
        for each Process.

        7.1    Current Situation Assessment Phase

               Exult Supplier shall collect data through a series of workshops,
               structured interviews and field work, as well as reference to all
               data collected during the contract due diligence

----------
* Confidential treatment is required for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       2
<PAGE>   230

                phase. The scope of the data collection shall answer the
                following questions:

               -      [***]*

               Exult Supplier shall document the Processes to the level
               necessary to clearly identify how Exult Supplier shall provide
               the Processes in-situ.

        7.2    Operational Plan

               [***]*

        7.3    Readiness Test

               The Client and Exult Supplier shall agree to a specific set and
               schedule of Readiness Tests to be satisfied prior to Exult
               Supplier assuming responsibility for a Process. These tests shall
               be specific to each Process and shall be designed to assure the
               Client and Exult Supplier of the readiness of both parties to
               transition the Process to Exult Supplier. Each Readiness Test
               plan shall document the objective and measurable criteria to be
               tested, the expected outcomes, the governance of the test, and
               the results. Typical items that would appear in a Readiness Test
               include:

               [***]*

               In the event that either party believes that there has been a
               failure to complete a Readiness Test in all material respects, it
               shall provide the other party with a written notice specifying
               the grounds on which it believes the Readiness Test has been
               failed, within 2 days of the completion of the Readiness Test. As
               soon as reasonably practicable following the receipt of such
               notice, the parties shall meet to discuss, and if possible, agree
               whether and in what respects the Readiness Test has failed, and
               to agree a plan to conduct a further Readiness Test.

        7.4    Transfer of Responsibility

               Exult Supplier shall assume responsibility for the Process on
               successful completion of the Readiness Test. Once the Process has
               transitioned to Exult Supplier, Exult Supplier shall measure its
               performance to the Service Levels in accordance with Schedule B.

8       LEVERAGED PROCESS TAKE ON

        8.1    Global Process Rationalisation Phase

               This is the phase of the project where the Client and Exult
               Supplier finalise the list of Processes that shall have a global
               or cross-region approach and which Processes shall be specific to
               the Country. Exult Supplier and the Client shall agree to
               grouping of Processes, where appropriate, and Exult Supplier
               shall conduct the overall design session for Process groups. The
               parties shall agree to the timeline and sequencing of the
               Processes for transformation. The Client and Exult Supplier shall
               finalise the plan to transform to Leveraged Operations and agree
               to the staff resource levels in the plan.

        8.2    Design

----------
* Confidential treatment is required for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       3
<PAGE>   231
               Design shall be conducted cross-region and by Process group where
               applicable. Exult Supplier shall conduct Process design workshops
               with the Client and shall design and agree to changes to the
               Processes.

               Exult Supplier shall document the new Process flows, the Service
               Delivery Model to be used to support the new Process, and the
               workforce requirements to support the new Process for both the
               Client and Exult Supplier, and the parties shall agree to new
               service levels based on the new Process.

        8.3    Service Delivery Build

               Exult Supplier shall develop and execute a plan to build the
               delivery model for the newly designed Processes. The plan shall
               identify:

               [***]*

        8.4    Readiness Test

               The Client and Exult Supplier shall agree to a specific set and
               schedule of Readiness Tests to be satisfied prior to the Client
               migrating to a transformed Process. These tests shall be specific
               to the Process and shall be designed to assure the Client and
               Exult Supplier of the readiness of both parties. The test plan
               shall document the objective and measurable criteria to be
               tested, the expected outcomes, the governance of the test, and
               the results. Typical items that would appear in a Readiness Test
               include:

               [***]*

               At the request of the Client, Readiness Tests can be grouped with
               the requirement that all grouped Processes pass the Readiness
               Tests before Exult Supplier assumes responsibility for any one of
               such Processes.

               In the event that either party believes that there has been a
               failure to complete a Readiness Test in all material respects, it
               shall provide the other party with a written notice specifying
               the grounds on which it believes the Readiness Test has been
               failed, [***]* of the completion of the Readiness Test. As soon
               as reasonably practicable following the receipt of such notice,
               the parties shall meet to discuss, and if possible, agree whether
               and in what respects the Readiness Test has failed, and to agree
               a plan to conduct a further Readiness Test.

        8.5    Transfer of Responsibility

               When the Readiness Test for a Process or Process group has been
               completed, Exult Supplier shall commence delivering services
               using the new Process or group of Processes. If applicable, the
               service level measurement period shall commence for that Process
               or group of Processes as defined in the Country Agreement,
               Schedule B, Service Levels. On completion of the measurement
               period, Exult Supplier shall document the Service Levels and
               measure its performance to such Service Levels.

        8.6    Post Implementation Review

----------
* Confidential treatment is required for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       4
<PAGE>   232
               Conduct post implementation review and document lessons learned
               for incorporation in subsequent planning efforts. Implement any
               required remediation.

9       [COUNTRY] TRANSITION SCHEDULE

        <Insert Country Gant>

                                       5
<PAGE>   233

                           COUNTRY AGREEMENT PRO FORMA

                                   SCHEDULE H

                                    PROJECTS

<PAGE>   234
                                TABLE OF CONTENTS

<TABLE>
<S>                                                                                          <C>
1       PROJECTS INCLUDED AS AT COUNTRY COMMENCEMENT DATE....................................1

2       COUNTRY AGREEMENT PROCESS FOR AGREEING NEW PROJECTS AND CHANGES TO AGREED PROJECTS...1

3       PRO FORMA ISSUES LIST RE PROPOSED PROJECTS...........................................1
</TABLE>

                                       i
<PAGE>   235
                                   SCHEDULE H

                                    PROJECTS

1       PROJECTS INCLUDED AS AT COUNTRY COMMENCEMENT DATE

        As of the Commencement Date, Exult Supplier and the Client have
        identified the following projects as being in-scope:

        1.1    Peoplesoft and Payroll Integration Project - This project is in
               progress. The primary objective is to assist in successfully
               completing this project. Within 60 days of the Commencement Date
               of the Framework Agreement, Exult Supplier and the Client shall
               agree on an appropriate Project Statement; and

        1.2    ARCO Integration Project - The ARCO Integration Project primary
               objective will be to perform the activities and make the changes
               necessary to integrate the ARCO employees and management into the
               Services. Subject to regulatory approval of the acquisition of
               ARCO by the Client, and within 180 days of the Commencement Date
               or as otherwise agreed, Exult Supplier and the Client shall agree
               to a Project Statement for this project.

2       COUNTRY AGREEMENT PROCESS FOR AGREEING NEW PROJECTS AND CHANGES TO
        AGREED PROJECTS

        Client may at any time during the term of this Agreement propose to
        Exult Supplier that it undertakes a new Project pursuant to the Change
        Control Management process. Any such requests will be made and evaluated
        in accordance with the Change Control Management process in Schedule L.

3       PRO FORMA ISSUES LIST RE PROPOSED PROJECTS

        3.1    The terms applicable to a Project shall be set out in a Project
               statement to be signed by both parties. Once signed a Project
               statement will, unless agreed otherwise in writing by the
               parties, form part of this Agreement.

        3.2    Content of Project statement

               ~      Scope of work

               -      Service Level Impact

               -      Impact Analysis including priority

               -      Deliverables [as applicable]

               -      Acceptance criteria, timeframe & process [ as applicable]

               -      Project Timetable (including start and end dates,
                       activity duration and critical dependencies

               -      Responsibilities

               -      Staffing (implementation and ongoing)

               -      Assumptions

                                       1
<PAGE>   236
               -      Charges and Payment Terms

               -      Project Manager Contacts

               -      Other Terms and Conditions [to detail variations and/or
                      additions to the Country Agreement Clauses and/or
                      Schedules applicable in relation to the Project].

                                       2
<PAGE>   237

                           COUNTRY AGREEMENT PRO FORMA

                                   SCHEDULE I

                                    EMPLOYEES

<PAGE>   238
                                TABLE OF CONTENTS

<TABLE>
<S>                                                                                       <C>
1       INTRODUCTION......................................................................1

2       KEY EMPLOYEES.....................................................................1

3       EMPLOYEES TO BE TRANSFERRED FROM THE CLIENT TO EXULT SUPPLIER.....................2
</TABLE>

                                       i

<PAGE>   239
                                   SCHEDULE I

                                    EMPLOYEES

1       INTRODUCTION

        This schedule sets forth the Key Employees and the employees to be
        transferred from the Client to Exult Supplier in accordance with
        Schedule J.

2       KEY EMPLOYEES

        As of the Commencement Date each of the parties shall identify the
        individuals for each of the following positions.

        Key Employees for the Client:

        -      BPA Global Project Leader

        -      BPA Regional Project Leader for the UK/Europe

        -      BPA Regional Project Leader for North America

        -      Chemical Stream Lead

        -      Down Stream Lead

        -      Up Stream Lead

        -      Gas Stream Lead (To be added at a later date)

        Key Employees for Exult Supplier:

        -      Exult  Global Project Leader

        -      Exult  Regional Project Leader for the UK/Europe

        -      Exult  Regional Project Leader for North America

        -      UK/Europe Transition Lead

        -      North America Transition Lead

        -      IT Lead

        For each of the Client and Exult Supplier the responsibilities for the
        Key Employees shall include the following:

        -      Regional and Global Project Leaders: [***]*

        -      Stream Leads: [***]*;

        -      Transition/Service Delivery Leads: [***]*

        -      IT Lead: [***]*

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       1
<PAGE>   240
        Individuals identified as Key Employees will be confirmed in their
        positions within 30 days of the Commencement Date of the Framework
        Agreement. Each will serve in their positions for a minimum of [***]*
        unless otherwise agreed between the parties.

        At anytime after [***]* one of the parties may request to reassign a Key
        Employee. Reassignment may take place with a minimum of 4 weeks notice
        and agreement between the parties. The parties will make a reasonable
        effort to accommodate and achieve the reassignment and the timing of the
        reassignment as requested.

        [***]*

3       EMPLOYEES TO BE TRANSFERRED FROM THE CLIENT TO EXULT SUPPLIER

        The table below lists the Client employees that shall be transferred
        from the Client to Exult Supplier in accordance with Schedule J.

<TABLE>
<CAPTION>
               NAME OF EMPLOYEE             BPA STAFF NUMBER           FULL/PART TIME
               ----------------             ----------------           --------------
<S>                                         <C>                        <C>
-------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------
</TABLE>

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       2
<PAGE>   241
            NON/ACQUIRED RIGHTS DIRECTIVE COUNTRY AGREEMENT PRO FORMA

                                   SCHEDULE J

                         EMPLOYEE TRANSFER ARRANGEMENTS

<PAGE>   242
                                TABLE OF CONTENTS

<TABLE>
<S>                                                                                          <C>
1       DEFINITIONS; RULES OF APPLICATION....................................................1

2       COLLECTIVE BARGAINING EMPLOYEES......................................................2

3       ASSIGNMENT OF EMPLOYEES..............................................................2

4       INDEMNITIES..........................................................................5

5       OFFER OF EMPLOYMENT..................................................................5

6       EMPLOYEE INFORMATION ON TERMINATION OR EXPIRATION....................................7

7       EMPLOYMENT PROVISIONS ON TERMINATION.................................................7
</TABLE>

                                       i
<PAGE>   243

                                   SCHEDULE J

                         EMPLOYEE TRANSFER ARRANGEMENTS

1       DEFINITIONS; RULES OF APPLICATION

        In this Schedule:

        "ADDITIONAL ASSIGNED EMPLOYEES" means an employee of the Client or a BPA
        Affiliate assigned to Exult Supplier pursuant to Section 3.10.

        "AFFECTED EMPLOYEE" means any employee of the Client or an Appropriate
        Affiliate employed wholly or mainly in providing one or more of the
        Services immediately before the Commencement Date or who is employed
        after the Commencement Date pursuant to Section 3.1.2 and would have
        been an Affected Employee if such person had been employed immediately
        before the Commencement Date.

        "APPROPRIATE AFFILIATE" means, in relation to an Affected Employee, the
        BPA Affiliate which employs that employee immediately prior to the
        relevant In Situ Process Take On or Leveraged Process Take On, as
        appropriate, each as defined in Section 4.2 of Schedule G.

        "ASSIGNED EMPLOYEE" means an Affected Employee in the US who has been
        placed on assignment by the Client or the Appropriate Affiliate to
        perform Services under the direction and control of the Exult Supplier
        at the time of an In Situ Process Take On.

        "ASSIGNMENT" means the period of time during which an Assigned Employee
        is assigned to perform Services under the general supervision and
        control of Exult Supplier pursuant to Section 3.

        "ASSIGNMENT DATE" means the date an Affected Employee becomes an
        Assigned Employee in connection with the relevant In Situ Process Take
        On under Section [4.2] of Schedule G.

        "CURRENT EXULT EMPLOYEE" means an employee of Exult Supplier who is
        [***]*

        "EMPLOYEE OFFERED EMPLOYMENT" means an Affected Employee who is offered
        employment with an Exult Supplier on or after the Commencement Date.

        "EXULT EMPLOYMENT DATE" means the date of hire of a New Exult Employee.

         "NEW EXULT EMPLOYEE" means an Affected Employee who accepts employment
        with an Exult Supplier pursuant to Section 5.1 of this Schedule on or
        after the date of the Commencement Date.

        "REPRESENTED EMPLOYEE" means an Affected Employee who is represented by
        a labor organization under the terms of a written collective bargaining
        agreement with the Client or Appropriate Affiliate.

        "STAFF COSTS" means any and all compensation, benefit costs, damages,
        interest, legal costs, penalties, fines or other liabilities whatsoever,
        arising from any claim by one or more Affected

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       1
<PAGE>   244

        Employees, the Internal Revenue Service and state and local taxing
        agencies with respect to or resulting from any employment contract,
        employment relationship or collective bargaining agreement or
        termination of such relationship with an Affected Employee.

        "TERMINATION DATE" means 23.59 local time on the date when this
        Agreement expires or terminates.

        In this Schedule, any reference to an obligation or duty of an
        Appropriate Affiliate shall be treated as an obligation by the Client to
        undertake such obligation itself or cause the Appropriate Affiliate to
        do so.

2       COLLECTIVE BARGAINING EMPLOYEES

        Except for employees who may be represented by the Central States
        Petroleum Union, no Affected Employee is a Represented Employee. The
        Client or the Appropriate Affiliate shall have any and all duties and
        obligations, imposed by terms of the collective bargaining agreement or
        by law, to negotiate with the labor organization that represents the
        Represented Employees with respect to the effects of the transactions
        contemplated by this Agreement on the Represented Employees. The Client
        or the Appropriate Affiliate shall indemnify and hold the Exult Supplier
        harmless from all liability, cost and expense with respect to the
        foregoing duties and obligations to Represented Employees and any
        additional Staff Costs resulting from such negotiations.

3       ASSIGNMENT OF EMPLOYEES

        3.1    RESPONSIBILITY OF THE CLIENT AND APPROPRIATE AFFILIATE.

               3.1.1  As of the relevant In Situ Process Take On Date as set
                      forth in Section 4.2 of Schedule G, the Client and/or
                      Appropriate Affiliate will in accordance with an Affected
                      Employee's individual transition plan agreed to by Exult
                      Supplier and the Client or Appropriate Affiliate place on
                      Assignment to the appropriate Exult Supplier those
                      Affected Employees with respect to the Services to be
                      managed by Exult Supplier In Situ immediately prior to the
                      In Situ Take On Date.

               3.1.2  The Client shall not and shall procure that no Appropriate
                      Affiliate shall employ or engage further employees wholly
                      or mainly in providing one or more of the services similar
                      to the Services after the Process Take On Date for such
                      Services without consultation with Exult Supplier.

        3.2    DURATION

               An Assigned Employee's assignment to Exult Supplier will commence
               on the relevant In Situ Process Take On Date and continue until
               the earlier of (a) the period of the Assigned Employee's
               Assignment ends in accordance with such Assigned Employee's
               individual transition plan, (b) the Assigned Employee's
               assignment is terminated in accordance with Section 3.6, (c) the
               Assigned Employee becomes a New Exult Employee or (d) such other
               date agreed between Exult Supplier and the Client .

        3.3    TERMS AND CONDITIONS OF ASSIGNMENT

               3.3.1  During the Assignment, the Assigned Employees will remain
                      employed by the Client or the Appropriate Affiliate and
                      will be assigned to Exult Supplier on the same terms and
                      conditions of employment as were in effect immediately
                      prior to the Assignment Date, as modified from time to
                      time by the Client or Appropriate Affiliate, provided that
                      notice of such modifications shall be provided to Exult
                      Supplier in sufficient time for Exult Supplier to comply
                      with its obligations in Section 3.3.5.

                                       2
<PAGE>   245
               3.3.2  During the Assignment, the Assigned Employees will perform
                      the services under the general supervision and control of
                      the Exult Supplier.

               3.3.3  Prior to the commencement of any Assignment and in
                      sufficient time for Exult Supplier to comply with its
                      obligations under Sections 3.3 and 3.8 the Client or
                      Appropriate Affiliate shall deliver to Exult Supplier
                      copies of the terms and conditions of employment of the
                      Assigned Employees and its relevant non-discrimination,
                      non-harassment and health and safety obligations.

               3.3.4  Subject to Section 3.3.1 and 3.3.3, Exult Supplier will
                      comply with the Assigned Employees' terms and conditions
                      of employment with the Client or Appropriate Affiliate.

               3.3.5  Exult Supplier will maintain a record in a form specified
                      by the Client and/or the Appropriate Affiliate of each
                      Assigned Employee's absences and will notify the Client or
                      the Appropriate Affiliate of such absences and provide a
                      copy of such records to the Client or the Appropriate
                      Affiliate at its request.

        3.4    EMPLOYEE RECORDS FOR ASSIGNED EMPLOYEES

               3.4.1  As soon as reasonably practicable after the Commencement
                      Date, the Client and the Appropriate Affiliates, subject
                      to any restrictions imposed by law, will deliver to Exult
                      Supplier employment information containing the identity
                      of, job descriptions and skill qualifications of the
                      Assigned Employees, and such other employment information
                      as Exult Supplier shall reasonably request with respect to
                      an Assigned Employee and which the Client or Appropriate
                      Affiliate mutually agrees to provide.

               3.4.2  Exult Supplier shall maintain comprehensive, accurate and
                      up to date employee records in a form to be specified by
                      the Client or Appropriate Affiliate in relation to the
                      Assigned Employees.

        3.5    PAYMENT FOR SERVICES

               3.5.1  As soon as practicable after the Commencement Date and in
                      any event prior to the first Assignment Date the Client
                      and/or each Appropriate Affiliate shall provide Exult
                      Supplier with details of the costs incurred by the
                      Appropriate Affiliate of employing Affected Employees.

               3.5.2  Neither the Client nor the Appropriate Affiliate will
                      increase those costs other than in the ordinary course of
                      business.

               3.5.3  The Client shall advise Exult Supplier of the costs
                      incurred by the Client or Appropriate Affiliates of
                      employing the Assigned Employees on a monthly basis, and
                      such costs [***]*

        3.6    EARLY TERMINATION

               3.6.1  Either party may terminate any Assigned Employee's
                      Assignment immediately by giving written notice to the
                      other if:

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       3
<PAGE>   246
                      (i)    the Assigned Employee does or omits to do anything
                             (whether in connection with the Assignment or not)
                             which would allow the Client or the Appropriate
                             Affiliate to terminate his or her employment
                             summarily; or

                      (ii)   the Assigned Employee discloses or misuses any
                             confidential information or material, is convicted
                             of a felony, or engages in conduct related to the
                             Assigned Employee's services for which criminal or
                             civil penalties may be sought .

               3.6.2  Exult Supplier may terminate any Employee on Assignment's
                      Assignment at any time on giving two week's written notice
                      to the other party, provided that in this case only, Exult
                      Supplier's obligation to deduct from charges invoiced to
                      the Client the costs of employing such Assigned Employee
                      on Assignment incurred by the Client or Appropriate
                      Affiliate, shall not cease until the earlier of the end of
                      the Assignment period or the date on which the Assigned
                      Employee's employment with the Appropriate Affiliate
                      ceases.

               3.6.3  An Assigned Employee's Assignment will automatically
                      terminate on the termination of the Assigned Employee's
                      employment with the Client or Appropriate Affiliate.

        3.7    DISCIPLINARY MATTERS AND EMPLOYEE COMPLAINTS

               3.7.1  If a dispute arises between an Assigned Employee and Exult
                      Supplier as to the interpretation or application of any of
                      the Assigned Employee's terms and conditions of
                      employment, Exult will consult with the appropriate
                      managers of the Client or Appropriate Affiliate and will
                      abide by their decision. The Assignment shall not preclude
                      an Assigned Employee from utilizing any applicable
                      grievance or complaint procedure available to similarly
                      situated employees of the Client or BPA Affiliate.

               3.7.2  If any disciplinary or grievance matter arises in relation
                      to any of the Assigned Employees during the Assignment,
                      Exult Supplier will notify the Client or the Appropriate
                      Affiliate as soon as reasonably possible. The Client or
                      the Appropriate Affiliate will deal with the matter in
                      accordance with its disciplinary or grievance procedure.
                      Exult Supplier will provide whatever assistance is
                      necessary.

        3.8    NON-DISCRIMINATION, NON-HARASSMENT AND HEALTH AND SAFETY

               Subject to Section 3.3.1 and 3.3.4, Exult Supplier will comply
               with the Client's non-discrimination, non-harassment and health
               and safety obligations in relation to the Assigned Employees,
               provided that Assigned Employees shall comply with Exult
               Supplier's health and safety rules with respect to services
               performed on the Exult Supplier's premises. Exult Supplier will
               co-operate with the Client or the Appropriate Affiliate in
               respect of any action which it wishes to take in respect of the
               Employee on Assignment in order to fulfil such obligations.

        3.9    INTELLECTUAL PROPERTY

                                       4
<PAGE>   247

               During the Assignment any invention, design, copyright or other
               intellectual property made by any of the Assigned Employees,
               [***.]*

        3.10   ADDITIONAL ASSIGNED EMPLOYEES

               3.10.1 The Client may assign, for a period to be mutually agreed
                      by the parties, which period shall be at least 12 months
                      from the Commencement Date. Additional Assigned Employees
                      to Exult Supplier of up to one employee of its choice in
                      Grade 20 or above or Brand G or above per 5,000 employees
                      in respect of whom Exult Supplier is providing Services to
                      perform the Services for at least 12 months.

               3.10.2 Assignments under Section 3.10.1 shall be on the same
                      terms and conditions as those set out in Sections 3.1
                      through 3.10, provided, however, that Exult Supplier shall
                      not be required to pay the Client or Appropriate Affiliate
                      for the services of such Additional Assigned Employees and
                      Sections 3.2, 3.5 and 3.6.2 shall not apply to such
                      Additional Assigned Employees.

4       INDEMNITIES

        4.1    The Client and each Appropriate Affiliate will indemnify, keep
               indemnified and reimburse Exult Supplier for any Staff Costs
               incurred by Exult Supplier (other than Staff Costs which result
               from an act or deliberate failure to act by Exult Supplier in its
               dealing with an Affected Employee) with respect to an event
               occurring before the Affected Employee becomes a New Exult
               Employee irrespective of when such claim is made, or which relate
               to, arise out of or are connected with any act or omission by the
               Client or the Appropriate Affiliate, or which arise from any
               claims by any Affected Employees pursuant to any employee benefit
               plan or program of the Client or BPA Affiliate;

        4.2    Subject to Section 4.1, Exult Supplier will indemnify the Client
               and each Appropriate Affiliate and keep the Client and each
               Appropriate Affiliate, indemnified against any Staff Costs which
               relate to, arise out of or are connected with any act or
               deliberate failure to act by Exult Supplier having its origin on
               or after the commencement of an Assignment and which the Client
               or Appropriate Affiliate incurs in relation to any contract of
               employment, employment relationship or collective agreement
               (except to the extent such cost relates to the Client's duty of
               effects bargaining under Section 2) concerning one or more of the
               Assigned Employees.

        4.3    To the extent permitted by law, neither party shall bring any
               claims against the other for any negligent acts or omissions of
               Assigned Employees.

5       OFFER OF EMPLOYMENT

        5.1    At any time after the Commencement Date, Exult Supplier may offer
               to employ an Affected Employee on such terms and conditions as
               the Exult Supplier shall determine.

        5.2    As soon as reasonably practicable after the Commencement Date,
               the Client and the Appropriate Affiliates, subject to any
               restrictions imposed by law, will deliver to Exult Supplier
               employment information containing the identity of, job
               descriptions and skill qualifications of the Affected Employees,
               and such other employment information as Exult

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       5
<PAGE>   248

               Supplier shall reasonably request with respect to an Affected
               Employee and which the Client or Appropriate Affiliate mutually
               agrees to provide. As soon as reasonable practicable after
               delivery to the Client or Appropriate Affiliate of a written
               release agreement from an Affected Employee, the Client or
               Appropriate Affiliate shall also deliver to Exult Supplier such
               additional employment information the release of which is
               authorized by such Affected Employee's release agreement. The
               Client and Exult Supplier shall provide reasonable cooperation
               with Exult Supplier's collection of employment information for
               the Affected Employees, including the establishment of the form
               of any release agreements and the procedures for requesting
               Affected Employees to provide such releases agreements.

        5.3    The Client or Appropriate Affiliate shall cause each New Exult
               Employee to be fully vested in such Assigned Employees' accrued
               benefits under the Client's or Appropriate Affiliates' retirement
               and savings plans.

        5.4    Exult Supplier shall permit each New Exult Employee to enroll in
               Exult Supplier's benefit plans and programs under [***]*

               5.4.1  [***]*

               5.4.2  Exult Supplier will offer coverage under Exult Supplier's
                      health and welfare benefit plans to New Exult Employees
                      and their dependents in accordance with the terms of the
                      Exult Supplier's health and welfare benefit plans; [***]*
                      The Client or Appropriate Affiliate shall be responsible
                      for all health and welfare claims that are incurred by
                      employees prior to the date they become employees of Exult
                      Supplier. The Exult Supplier's health and welfare plans
                      shall be responsible for all health and welfare claims
                      that are incurred by employees after the effective date of
                      their coverage by the Exult Supplier's plan.

               5.4.3  [***]* The Client or Appropriate Affiliate will be
                      responsible for all vacation benefits accrued by employees
                      up to the effective date of their employment by the Exult
                      Supplier. The Client or Appropriate Affiliate will pay out
                      all accrued but unused vacation pay to its employees who
                      accept employment with Exult Supplier according to the
                      Client or Appropriate Affiliate's practices. Exult
                      Supplier shall provide vacation according to Exult
                      Supplier's vacation policies, [***]* Except as
                      specifically provided for in Section 4.4, Exult Supplier
                      shall not be required to provide a New Exult Employee with
                      credit under my benefit plan or program or payroll
                      practice for service with the Client or the Appropriate
                      Affiliate.

               5.4.4  The Client or Appropriate Affiliate shall be responsible
                      for all workers' compensation claims of an Affected
                      Employee timely filed, either prior to or subsequent to
                      the date an Affected Employee becomes a New Exult Employee
                      for instances of injury or illness, arising from or
                      incurred in the course of employment, that occur prior to
                      the date the Affected Employee becomes a New Exult
                      Employee. Exult Supplier shall be responsible for all
                      workers' compensation claims of a New Exult Employee for
                      instances of injury or illness, arising from or incurred
                      in the course of employment, that occur on and after the
                      date an individual becomes a New Exult Employee.

        5.5    The Client or Appropriate Affiliate shall provide COBRA health
               care continuation coverage under the Client's or Appropriate
               Affiliate's group health benefit plans (as

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       6
<PAGE>   249

               amended from time to time) to each qualified beneficiary under
               such plans. The Client or Appropriate Affiliate shall not
               terminate its sponsorship of a group health plan in connection
               with the transactions contemplated by this Agreement and shall
               continue to maintain a group health benefit plan and provide
               COBRA coverage for the maximum COBRA coverage period applicable
               to each qualified beneficiary under the Client or Appropriate
               Affiliate's group health plans who is, or whose qualifying event
               occurred in connection with, an Affected Employee.

        5.6    The Client or the Appropriate Affiliate will be responsible for
               compliance with all laws, rules, ordinances and regulations
               respecting termination of any Affected Employees, including,
               without limitation, the Worker Adjustment, Notification and
               Training Act, 29 U.S.C. Section 2101 et. seq. ("WARN") and any
               similar state or local laws. Exult Supplier will provide such
               reasonable cooperation as is requested by the Client or the
               Appropriate Affiliate to comply with such laws, rules, ordinances
               and regulations.

6       EMPLOYEE INFORMATION ON TERMINATION OR EXPIRATION

        Two months before the expiration of this Agreement, or if this Agreement
        has been terminated earlier for any reason within two weeks of being
        requested to do so by the Client, Exult Supplier will provide to the
        Client the following information in relation to all Current Exult
        Employees who are employed exclusively in providing the Services:

        6.1    the total number of the Current Exult Employees by name and
               geographic location (including those on a leave of absence and
               who have a statutory or contractual right to return to work);

        6.2    details of all collective bargaining agreements and arrangements
               entered into in relation to the Current Exult Employees who are
               represented by a labor union with any collective bargaining
               group.

7       EMPLOYMENT PROVISIONS ON TERMINATION

        On termination or expiration of this Agreement, the following provisions
        will apply:

        7.1    The Client, Appropriate Affiliate, any other BPA Affiliate, Exult
               Supplier or a Successor Operator may, at its absolute discretion,
               offer to employ one or more of the Current Exult Employees after
               the Transfer Date. The Exult Supplier will not discourage a
               Current Exult Employee from accepting such offer and the Exult
               Supplier shall release any Current Exult Employee who accepts
               such offer of employment from its employment obligations to the
               Exult Supplier (other than confidentiality obligations).

        7.2    The Client and Appropriate Affiliate shall not for a period of
               [***]* solicit or induce any employee of an Exult Supplier other
               than a Current Exult Employee to terminate his or her employment
               with the Exult Supplier. The Client or Appropriate Affiliate
               shall cause its agreement with a Successor Operator to provide
               that Successor Operator will not solicit or induce any employee
               of an Exult Supplier other than a Current Employee to terminate
               his or her employment with the Exult Supplier.

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       7
<PAGE>   250
              ACQUIRED RIGHTS DIRECTIVE COUNTRY AGREEMENT PRO FORMA

                                   SCHEDULE J

                         EMPLOYEE TRANSFER ARRANGEMENTS

<PAGE>   251
                                TABLE OF CONTENTS

<TABLE>
<S>                                                                                          <C>
1       DEFINITIONS..........................................................................1

2       TRANSFER PROVISIONS..................................................................2

3       INDEMNITIES..........................................................................3

4       EMPLOYEE RECORDS.....................................................................3

5       TRANSITION AND SEVERANCE PAYMENTS....................................................4

6       OFFER OF EMPLOYMENT..................................................................5

7       PENSIONS.............................................................................5

8       ASSIGNMENT...........................................................................5

9       SECONDMENT...........................................................................8

10      EMPLOYEE INFORMATION.................................................................8

11      EMPLOYMENT PROVISIONS ON TERMINATION.................................................8
</TABLE>

                                       i
<PAGE>   252
                                   SCHEDULE J

                         EMPLOYEE TRANSFER ARRANGEMENTS

1       DEFINITIONS

        In this Schedule:

        "AFFECTED EMPLOYEE" means any employee employed wholly or mainly in
        providing one or more of the services similar to the Services in the UK
        immediately before the Commencement Date or who would have been so
        employed had his employment not been terminated for a reason connected
        with this Agreement;

        "APPROPRIATE AFFILIATE" means any BPA Affiliate which employs an
        Affected, Assigned or Relevant Employee immediately before either his
        Transition Date or any termination of his employment with that BPA
        Affiliate;

        "ASSIGNED EMPLOYEE" means an Affected Employee who has, before the first
        Transition Date occurring in relation to the part of the Services in
        which the Affected Employee is employed, notified the Appropriate
        Affiliate in writing that he objects to transfer to the employment of
        Exult Supplier pursuant to the Transfer Provisions, but who agrees to be
        seconded to Exult Supplier.

        "RELEVANT EMPLOYEE" means an Affected Employee employed by the Client or
        Appropriate Affiliate immediately before the first Transition Date
        occurring in relation to the part of the Services in which the Affected
        Employee is employed but excludes any Assigned Employee;

        "RELEVANT EMPLOYER" means the employer of a Returning Employee;

        "RETURNING EMPLOYEES" means an employee employed wholly or mainly in
        providing one or more of the Services immediately before the Transfer
        Date;

        "SEVERANCE PAYMENT" means a sum [***.]*

        "STAFF COSTS" means any and all compensation, damages, interest,
        reasonable legal costs, penalties, fines or other liabilities
        whatsoever, arising from any claim by one or more Affected Employees,
        the Inland Revenue or Customs and Excise in relation to any employment
        contract, employment relationship or collective agreement including
        without limitation any claim for a Severance Payment or Transition
        Payment and any other claim whatsoever in contract or tort or under the
        Employment Rights Act 1996, the Equal Pay Act 1970, the Equal Pay
        (Amendment) Regulations 1983, the Sex Discrimination Act 1975, the Race
        Discrimination Act 1976, the Disability Discrimination Act 1995, the
        Trade Union and Labour Relations (Consolidation) Act 1992, the Working
        Time Regulations 1998, the Human Rights Act 1998, the Transfer
        Provisions and any provision of the Treaty of Rome or other provision of
        EC Law,

        "TRANSFER DATE" means 23.59 local time on the date when this Agreement
        expires or terminates;

        "TRANSFER PROVISIONS" means the Transfer of Undertakings (Protection of
        Employment) Regulation 1981, as amended;

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       1
<PAGE>   253

        "TRANSFEREE" means the Client and/or the Successor Operator;

        "TRANSFERRED EMPLOYEE" means a Relevant Employee who transfers to the
        employment of Exult Supplier on the relevant Transition Date pursuant to
        Section 2.1 of this Schedule and pursuant to an individual transition
        plan to be documented and agreed between Exult Supplier and the
        Appropriate Affiliate;

        "TRANSITION DATE" means the date on which an Affected Employee becomes
        an employee of Exult Supplier pursuant to an individual transition plan
        to be agreed and documented between Exult Supplier and the Appropriate
        Affiliate;

        "TRANSITION PAYMENT" means [***;]*

        "TRANSITION PAYMENT DATE" means the date which is six months after
        Transition Date.

2       TRANSFER PROVISIONS

        2.1    It is the Parties' intention that the Transfer Provisions apply
               to the outsourcing of each part of the Services at the point at
               which Exult Supplier assumes responsibility for providing the
               part of the Services concerned and that shall be the "time of
               transfer" under the Transfer Provisions and also that the
               contract of employment or the employment relationship of each
               Relevant Employee shall have effect on and from the Transition
               Date as if originally made between the Relevant Employee and
               Exult Supplier save insofar as that contract or relationship
               relates to any occupational pension scheme where the Transfer
               Provisions exclude any such scheme from their scope.

        2.2    The Client shall, and shall procure that the Appropriate
               Affiliate shall, be responsible for all wages, salaries,
               emoluments, taxation and national insurance contributions payable
               in the ordinary course of business in respect of the Relevant
               Employees and will discharge all such obligations in respect of
               the Relevant Employees up to the Transition Date. Subject to
               Sections 3.3 and 5.6 Exult Supplier shall be responsible for and
               will discharge all such obligations in respect of the Transferred
               Employees thereafter.

        2.3    In accordance with its obligations under the Transfer Provisions,
               Exult Supplier shall provide the Client in writing with such
               information and at such time as will enable each Appropriate
               Affiliate to carry out its obligations to inform and consult
               under the Transfer Provisions.

        2.4    The Client shall, and shall procure that the Appropriate
               Affiliates shall, provide information to, and consult with, the
               appropriate representatives (as defined in the Transfer
               Provisions) of the Affected Employees in accordance with its
               obligations under the Transfer Provisions.

        2.5    The Client shall not and shall procure that no Appropriate
               Affiliate shall employ or engage further employees wholly or
               mainly in providing one or more of the services similar to the
               Services after the Commencement Date without consultation with
               Exult Supplier.

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       2
<PAGE>   254

3       INDEMNITIES

        3.1    Subject to Sections 2.2 and 8.5.3, the Client will, and will
               procure that each Appropriate Affiliate will, indemnify, keep
               indemnified and reimburse Exult Supplier against any Staff Costs
               (other than any Staff Costs resulting from an act or deliberate
               failure to act by Exult Supplier in its dealings with an Affected
               Employee) incurred by Exult Supplier relating to the period
               before the relevant Transition Date, irrespective of when such
               claim is made, and any Staff Costs incurred by Exult Supplier
               which arise out of or are connected with any act or omission by
               the Appropriate Affiliate having its origin before the relevant
               Transition Date.

        3.2    Subject to Sections 3.1 and 5 Exult Supplier will indemnify the
               Client and keep the Client indemnified, for itself and as trustee
               for each Appropriate Affiliate, against:

               3.2.1  any Staff Costs which relate to, arise out of or are
                      connected with any act or omission by Exult Supplier
                      having its origin on or after the relevant Transition Date
                      and which the Appropriate Affiliate incurs pursuant to the
                      Transfer Provisions; and

               3.2.2  any Staff Costs which relate to or arise out of any act or
                      omission by Exult Supplier prior to the relevant
                      Transition Date which the Appropriate Affiliate incurs by
                      virtue of Regulation 5(5) of the Transfer Provisions
                      and/or Article 4(2) of Council Directive 77/187 EEC.

        3.3    The Client will reimburse Exult Supplier (or where applicable,
               the Exult Supplier will reimburse the Client) in respect of
               accrued (or used) holiday pay entitlements and accrued holiday
               entitlements and/or loans of the Relevant Employees as at the
               relevant Transition Date against invoices in accordance with the
               arrangements set out in Schedule C.

        3.4    To the extent permitted by law, neither party shall bring any
               claims against the other for any negligent acts or omissions of
               Assigned Employees.

4       EMPLOYEE RECORDS

        4.1    As soon as reasonably practicable after the relevant Transition
               Date, the Client shall procure that the Appropriate Affiliates,
               subject to any restrictions imposed by law, will:

               4.1.1  deliver to Exult Supplier copies of all personnel and
                      other records (excluding health records) relating to the
                      employment by the Client or Appropriate Affiliate of any
                      Transferred Employee to Exult Supplier or, where such
                      records are held in any electronic or electromagnetic form
                      (including databases stored on computer tapes or discs),
                      paper copies of those records; and

               4.1.2  deliver to Exult Supplier's medical officer or other
                      medically qualified doctor notified by Exult Supplier to
                      the Client copies of all records, documents and
                      information connected directly or indirectly with the
                      health of such Transferred Employees.

        4.2    Exult Supplier shall maintain comprehensive, accurate and up to
               date employee records in relation to the Employees.

                                       3
<PAGE>   255

5       TRANSITION AND SEVERANCE PAYMENTS

        5.1    A Transferred Employee will receive a Transition Payment from
               Exult Supplier provided that he is employed by Exult Supplier on
               the Transition Payment Date. Subject to Section 5.2 Transition
               Payments will be paid via payroll [***.]*

        5.2    A Transferred Employee who, by reason of redundancy, is not
               employed by Exult Supplier on the Transition Payment Date shall
               receive a Transition Payment from Exult Supplier [***.]* Such
               employee will also receive a Severance Payment from Exult
               Supplier, [***.]*

        5.3    A Transferred Employee whose contract of employment is terminated
               by Exult Supplier on or after the Transition Payment Date by
               reason of redundancy, will receive a Severance Payment from Exult
               Supplier, [***.]*

        5.4    An Assigned Employee will receive a Transition Payment from Exult
               Supplier in the month in which the Transition Payment Date
               occurs, provided he remains seconded to Exult Supplier for the
               period of the Assignment and is offered and accepts a job with
               Exult Supplier at the end of the Assignment and is employed by
               Exult Supplier on the Transition Payment Date.

        5.5    An Assigned Employee will receive a Severance Payment, [***:]*

               5.5.1  from Exult Supplier if during or at the end of the
                      Assignment he is offered and accepts employment with Exult
                      Supplier and his contract of employment with Exult
                      Supplier is subsequently terminated by Exult Supplier by
                      reason of redundancy provided always that he has not
                      previously received a Severance Payment from the Client or
                      Appropriate Affiliate in respect of the same period of
                      service; or

               5.5.2  from the Appropriate Affiliate if before the end of the
                      Assignment his employment is terminated by the Appropriate
                      Affiliate by reason of redundancy and he has not
                      unreasonably refused an offer of a suitable alternative
                      job with a BPA Affiliate; or

               5.5.3  from the Appropriate Affiliate provided he remains
                      seconded to Exult Supplier for the period of the
                      Assignment and at the end of the Assignment is either not
                      offered a job by Exult Supplier or is offered but does not
                      accept a job with Exult Supplier and in either case has
                      not unreasonably refused an offer of a suitable
                      alternative job with a BPA Affiliate.

        5.6    The Client will, and will procure that each Appropriate Affiliate
               will, indemnify, keep indemnified, and reimburse Exult Supplier,
               [***]* of a request to do so or earlier if the payment
               arrangements in Schedule C permit and on production of documents
               endorsing the amount of the payment incurred, in respect of any
               claim by an Affected Employee in relation to a Severance or
               Transition Payment [***.]*

        5.7    Exult Supplier and the Client or Appropriate Affiliate will agree
               appropriate communications to Affected Employees in connection
               with this Agreement.

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       4
<PAGE>   256
6       OFFER OF EMPLOYMENT

        During or on termination of an Assignment, Exult Supplier may offer to
        employ an Assigned Employee. Such offer shall be in writing and will be
        to employ an Assigned Employee on the same contractual terms upon which
        he was employed at the date of the Offer (save in so far as those terms
        relate to an occupational pension scheme) and Exult Supplier shall treat
        such employee's continuous period of service with the Appropriate
        Affiliate as continuous with Exult Supplier (the "OFFER").

7     PENSIONS

      7.1    The Client shall, and shall procure that each Appropriate Affiliate
             shall, perform and discharge its or their obligations in relation
             to any occupational pension scheme of the Client or Appropriate
             Affiliate and of which any Affected Employee is a member, including
             without limitation its or their obligations to make employer's
             contributions and to ensure that the consequences of the cessation
             of any such Affected Employee's employment shall be administered in
             accordance with the rules of such scheme and shall indemnify Exult
             and keep Exult against any losses, costs (including reasonable
             legal costs), penalties, fines or other expenditure incurred by
             Exult as a result of the Client or Appropriate Affiliate failing so
             to discharge.

      7.2    The parties will [***]* of the Commencement Date of the Agreement
             agree(by a side letter) in respect of any proposed Transferred
             Employee and employees who accept employment with Exult Supplier
             pursuant to Section 6:

             [***.]*

8       ASSIGNMENT

        The Client and/or the Appropriate Affiliate will second its or their
        Assigned Employees to Exult Supplier on the following terms.

        8.1    DURATION

               Subject to Section 8.6 the Client and/or Appropriate Affiliate
               will second the Assigned Employees to Exult Supplier to perform
               the Services [***]* or such other period agreed between Exult
               Supplier, the Client and the Assigned Employee (the
               "ASSIGNMENT").

        8.2    CONTINUING EMPLOYMENT BY THE CLIENT/APPROPRIATE AFFILIATE

               8.2.1  During the Assignment the Assigned Employees will remain
                      employed by the Client or the Appropriate Affiliate and
                      will be assigned to Exult Supplier on their terms
                      immediately prior to the start of the Assignment as
                      amended from time to time provided always that such
                      amendments shall be notified to Exult Supplier in good
                      time for Exult Supplier to comply with its obligations in
                      Section 8.4.

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       5
<PAGE>   257

               8.2.2  During the term of the Assignment, Assigned Employees will
                      observe their terms of employment as if Exult Supplier
                      were the actual employer in all respects other than
                      matters relating to the termination of the Assigned
                      Employee's employment by the Client or Appropriate
                      Affiliate.

               8.2.3  The Client will reimburse Exult Supplier (or where
                      applicable, Exult Supplier will reimburse the Client) in
                      respect of accrued (or used) holiday pay entitlements and
                      accrued holiday pay entitlements of the Assigned Employees
                      as at the relevant transfer date.

        8.3    DUTIES OF THE CLIENT OR AN APPROPRIATE AFFILIATE

               8.3.1  The Client or the Appropriate Affiliate will pay the
                      Assigned Employees' salary and provide all contractual and
                      other benefits during the Assignment.

               8.3.2  The Client or the Appropriate Affiliate will be
                      responsible for making appropriate tax and national
                      insurance deductions from the Assigned Employees'
                      remuneration.

               8.3.3  The Client or Appropriate Affiliate shall be responsible
                      for confirming the arrangements set out in Section 8 in
                      writing to the Assigned Employee.

               8.3.4  Prior to the commencement of any Assignment and in good
                      time for Exult Supplier to comply with its obligations
                      under Section 8.4 the Client or Appropriate Affiliate
                      shall deliver to Exult Supplier copies of the terms of
                      employment of any Assigned Employee.

        8.4    DUTIES OF EXULT SUPPLIER

               8.4.1  Subject to Section 8.7 Exult Supplier will observe the
                      Assigned Employees' terms of employment as if it were the
                      actual employer in all respects other than in matters
                      relating to the termination of the Assigned Employee's
                      employment with the Client or Appropriate Affiliate.

               8.4.2  Exult Supplier will maintain a record of each Assigned
                      Employee's sickness absence and will notify the Client or
                      the Appropriate Affiliate of such absence and provide a
                      copy of such records to the Client or the Appropriate
                      Affiliate at its request.

        8.5    PAYMENT FOR SERVICES

               8.5.1  As soon as practicable after the Commencement Date and in
                      any event prior to the commencement of the first
                      Assignment occurring in relation to the part of the
                      Services in which an Assigned Employee works, the Client
                      shall and shall procure that any Appropriate Affiliate
                      shall provide Exult Supplier with details of the costs
                      incurred by the Appropriate Affiliate of employing
                      Assigned Employees on a monthly basis.

               8.5.2  The Client shall not and shall procure that no Appropriate
                      Affiliate shall increase those costs other than in the
                      ordinary course of business.

                                       6
<PAGE>   258

               8.5.3  The Client shall advise Exult Supplier of the costs
                      incurred by the Appropriate Affiliates of employing the
                      Assigned Employees on a monthly basis, [***.]*

        8.6    EARLY TERMINATION

               8.6.1  Either party may terminate any Assigned Employee's
                      Assignment immediately by giving written notice to the
                      other if:

                      (i)    the Assigned Employee does or omits to do anything
                             (whether in connection with the Assignment or not)
                             which would allow the Client or the Appropriate
                             Affiliate to terminate his employment summarily; or

                      (ii)   the Assigned Employee is guilty of dishonesty or is
                             convicted of an offence (other than a motoring
                             offence which does not result in imprisonment)
                             whether in connection with the Assignment or not.

               8.6.2  Exult Supplier may terminate any Assigned Employee's
                      Assignment at any time on giving two week's written notice
                      to the Appropriate Affiliate, provided that in this case
                      only Exult Supplier's obligation to deduct from charges
                      invoiced to the Client the costs of employing such an
                      Assigned Employee incurred by an Appropriate Affiliate,
                      shall not cease until the earlier of the end of the
                      Assignment period or the date on which the Assigned
                      Employee's employment with the Appropriate Affiliate
                      ceases.

               8.6.3  An Assignment will automatically terminate on the
                      termination of the Assigned Employee's employment with the
                      Appropriate Affiliate.

        8.7    DISCIPLINARY MATTERS

               If any disciplinary or grievance matter arises in relation to any
               of the Assigned Employees during the Assignment, Exult Supplier
               will notify the Client or the Appropriate Affiliate as soon as
               possible. The Client or the Appropriate Affiliate will deal with
               the matter in accordance with its disciplinary or grievance
               procedure. Exult Supplier will provide whatever assistance is
               necessary.

        8.8    HEALTH AND SAFETY

               Exult Supplier will comply with its health and safety obligations
               in relation to the Assigned Employees. Exult Supplier will
               co-operate with the Client or the Appropriate Affiliate in
               respect of any action which it wishes to take in respect of the
               Assigned Employee in order to fulfil such obligations.

        8.9    INTELLECTUAL PROPERTY

               During the Assignment any invention, design, copyright or other
               intellectual property made by any of the Assigned Employees,
               [***.]*

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       7
<PAGE>   259
9       SECONDMENT

        9.1    In addition to the Assigned Employees, the Client may second to
               Exult Supplier one employee of its choice [***]* (the "SECONDED
               EMPLOYEE") per 5000 employees in respect of whom Exult Supplier
               is providing Services to perform the Services for [***]* (the
               "SECONDMENT").

        9.2    The Secondment shall be on the terms set out in Section 8 other
               than sub Sections 8.1, 8.5, and 8.6.2 substituting Seconded
               Employee for Assigned Employee in that section and references to
               Appropriate Affiliate being understood to be references to the
               employer of the Seconded Employee. For the avoidance of doubt
               Exult Supplier shall not be required to pay the Appropriate
               Affiliate for the services of the Seconded Employee.

10      EMPLOYEE INFORMATION

        Two months before the expiry of this Agreement, or if this Agreement has
        been terminated earlier for any reason within two weeks of being
        requested to do so by the Client, Exult Supplier will provide (and will
        procure any other employer will provide) to the Client the following
        information in relation to all employees who are employed wholly or
        mainly in providing the Services ("CURRENT EMPLOYEES"):

        10.1   the total number of the Current Employees (including those on
               maternity leave or other long-term leave of absence and who have
               a statutory or contractual right to return to work);

        10.2   the name, sex, date of commencement of employment, period of
               continuous employment, notice period, location, salary and other
               contractual or non-contractual benefits including any bonus
               entitlement, grade and age of each Current Employee;

        10.3   the complete terms of the contract of employment for each Current
               Employee entitled to a salary at a rate in excess of [***]* a
               year;

        10.4   a copy of each proforma contract of employment and other
               contractual documentation for employees entitled to a salary at a
               rate of [***]* or less and the complete terms of the contracts of
               employment of any Current Employee not employed under a proforma
               contract of employment;

        10.5   details of dismissals or terminations of employment within the
               previous 12 months of any person who during that period was
               involved in the provision of the Services; and

        10.6   details of all agreements and arrangements entered into in
               relation to the Current Employees with any trade union or
               association of trade unions, works council, staff association or
               other similar organisation or body of employees.

11      EMPLOYMENT PROVISIONS ON TERMINATION

        11.1   On termination or expiry of this Agreement it is the intention of
               the parties that the Transfer Provisions will apply. If the
               Transfer Provisions have effect the following provisions shall
               apply in connection with such transfer:

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       8
<PAGE>   260

               11.1.1 the contract of employment of each Returning Employee
                      (save insofar as that contract relates to any occupational
                      pension scheme where the Transfer Provisions exclude any
                      such scheme from their scope) shall be transferred to the
                      Transferee with effect from the Transfer Date which shall
                      be the `time of transfer' under the Transfer Provisions;

               11.1.2 Exult Supplier shall, and shall procure that each Relevant
                      Employer shall, perform and discharge its or their
                      obligations in respect of all the Returning Employees for
                      its or their own account up to and including the Transfer
                      Date including, without limitation, discharging all wages,
                      salaries and emoluments of the Returning Employees or
                      employer's contributions to any relevant occupational
                      pension scheme and all other costs and expenses related to
                      their employment (including, without limitation, any
                      taxation, national insurance contributions, accrued
                      holiday pay, accrued bonus, commission or other sums
                      payable in respect of service prior to the Transfer Date)
                      and shall indemnify the Transferee and keep the Transferee
                      indemnified against any Staff Costs (substituting
                      Returning Employees for Affected Employees in that
                      definition and indemnified subject to Sections 5 and 3.1)
                      which the Transferee incurs arising from Exult Supplier's
                      or the Relevant Employer's failure so to discharge; the
                      Client or Appropriate Affiliate shall and shall procure
                      that the Successor Operator shall discharge all
                      responsibilities and obligations in respect of the
                      Returning Employees thereafter;

               11.1.3 Exult Supplier shall, and shall procure that each Relevant
                      Employer, shall indemnify the Transferee and keep the
                      Transferee indemnified against all Staff Costs
                      (substituting Returning Employees for Affected Employees
                      in that definition and subject to Sections 5 and 3.1)
                      which relate to or arise out of any act or omission by
                      Exult Supplier or a Relevant Employer or any other event
                      or occurrence prior to the Transfer Date and which the
                      Transferee incurs in relation to any contract of
                      employment, employment relationship or collective
                      agreement concerning one or more of the Returning
                      Employees pursuant to the Transfer Provisions;

               11.1.4 The Client will and will procure that the Appropriate
                      Affiliate or Successor Operator will indemnify and keep
                      Exult Supplier indemnified against:

                      (i)    any Staff Costs (substituting Returning Employees
                             for Affected Employees in that definition and
                             subject to Sections 5 and 3.1) which relate to or
                             arise out of any act or omission by the Client,
                             Appropriate Affiliate or Successor Operator, having
                             its origin on or after the Transfer Date and which
                             Exult Supplier incurs pursuant to the Transfer
                             Provisions; and

                      (ii)   any Staff Costs (substituting Returning Employees
                             for Affected Employees in that definition) which
                             relate to or arise out of any act or omission by
                             the Client, Appropriate Affiliate or Successor
                             Operator prior to the Transfer Date which Exult
                             Supplier incurs by virtue of Regulation 5(5) of the
                             Transfer Provisions and/or Article 4(2) of Council
                             Directive 77/187 EEC.

               11.1.5 Exult Supplier shall, and shall procure that each Relevant
                      Employer, shall indemnify the Transferee and keep the
                      Transferee indemnified against all Staff Costs
                      (substituting Returning Employees for Affected Employees
                      in that definition and subject to Sections 5 and 3.1)
                      which relate to or arise out of any dismissal (including,
                      without limitation, constructive dismissal) by Exult
                      Supplier or a

                                       9
<PAGE>   261

                      Relevant Employer of any employee (not being a Returning
                      Employee) which the Transferee incurs pursuant to the
                      Transfer Provisions.

        11.2   If the contract of employment of an employee transfers to the
               Transferee pursuant to the Transfer Provisions on a date other
               than the Transfer Date (but after the date of this Agreement) the
               provisions of Sections 10 and 11.1 above shall apply with the
               substitution of the date of actual transfer for the Transfer Date
               and references to the termination or expiry of the Agreement and
               the definitions used in those sections shall be amended by the
               same substitution. In respect of Section 10, Exult Supplier will
               supply the information listed in that section within a reasonable
               period (being no more than 10 working days, of a request for it
               from the Client).

        11.3   If in the Client's reasonable opinion the Transfer Provisions
               will not apply to transfer the contract of employment of a
               Returning Employee on the Transfer Date, the Client or a
               Successor Operator may, at its absolute discretion, offer to
               employ one or more of the Returning Employees after the Transfer
               Date. The Relevant Employer will not discourage Returning
               Employees from accepting such an offer.

        11.4   In respect of each Returning Employee who transfers to the
               Transferee pursuant to Section 11.1.1 above, the Exult Supplier
               shall, and shall procure that each Relevant Employer shall,
               provide such employee's employment records and medical records to
               the Successor Operator in accordance with the terms of Section 4
               with the necessary changes.

        11.5   In Section 11 the undertakings and indemnities given by Exult
               Supplier or procured by Exult Supplier to be given by a Relevant
               Employer to the Transferee shall be given to the Client for
               itself and as trustee for the Successor Operator.

                                       10
<PAGE>   262
                           COUNTRY AGREEMENT PRO FORMA

                                   SCHEDULE L

                            CHANGE CONTROL MANAGEMENT

<PAGE>   263
                                TABLE OF CONTENTS

<TABLE>
<S>                                                                             <C>
1       CHANGE REQUESTS.........................................................1

2       CLASSIFICATION OF THE CHANGE REQUEST....................................1

3       EVALUATION OF THE PROPOSED CHANGE.......................................1

4       IMPACT ANALYSIS.........................................................3

5       APPROVAL................................................................3

6       REPORTING...............................................................4
</TABLE>

                                       i
<PAGE>   264
                                   SCHEDULE L

                            CHANGE CONTROL MANAGEMENT

This Schedule sets out the procedure to be followed for any Proposed Change to
the Framework Agreement or any Country Agreement.

1       CHANGE REQUESTS

        1.1    Either party may request a Proposed Change by submitting a Change
               Request in accordance with the following process.

        1.2    The Change Request shall be divided into two (2) sections.
               Section One shall contain the general information regarding the
               Proposed Change and shall be completed by the Country
               Representative of the submitting party. Section Two shall contain
               the impact analysis for the Proposed Change, which shall be
               completed by the Exult Supplier Country Representative.

        1.3    In each Country, Change Requests shall be presented by the
               Country Representative of the submitting party to the other
               party's Country Representative or designee who shall acknowledge
               receipt by signature of the Change Request.

        1.4    Any Proposed Change which has a potential impact on more than one
               Country shall have a Change Request completed for each impacted
               Country.

2       CLASSIFICATION OF THE CHANGE REQUEST

        The Exult Supplier Country Representative and the Client Country
        Representative shall agree to the classification of the Change Request
        as follows:

        2.1    Where it is determined that the Proposed Change is an Operational
               Change, the Proposed Change shall be evaluated as set out in
               Section 3.1.

        2.2    Where it is determined that the Proposed Change is a change to
               the Client's Policies and Procedures, the proposed change shall
               be evaluated as set out in Section 3.2.

        2.3    Where it is determined that the Proposed Change is a Project, the
               Proposed Change shall be evaluated as set out in Section 3.3

        2.4    Where it is determined that the Proposed Change is a change to
               the terms and conditions of the Country Agreement or a change
               related to the Schedules of the Country Agreement which is not
               related to a specific Project or to a change to Client's Policies
               and Procedures, the Proposed Change shall be evaluated as set out
               in Section 3.4.

        2.5    Where it is determined that the Proposed Change should not
               proceed, the Change Request shall be rejected and returned to the
               submitting party.

        If the Exult Supplier's Country Representative and the Client's Country
        Representative cannot agree to the classification of the Change Request,
        then the Change Request shall be referred to the Regional Governance
        Panel for classification.

3       EVALUATION OF THE PROPOSED CHANGE

        The Proposed Change shall be evaluated, by classification, as described
        below:

                                       1
<PAGE>   265
        3.1    Operational Changes

               3.1.1  Operational Changes shall be implemented in accordance
                      with the operational change control procedures and
                      approved subject to Section 5 of this Schedule.

        3.2    Changes to Client's Policies and Procedures

               3.2.1  Exult Supplier shall perform the impact analysis as
                      described in Section 4.

               3.2.2  The Exult Supplier Country Representative shall submit the
                      Proposed Change, including the Impact Analysis, to the
                      Client Country Representative.

               3.2.3  Based on the results of the impact analysis, the Client
                      Country Representative shall, within a reasonable
                      timeframe:

                      (i)    approve the Proposed Change and proceed to its
                             implementation subject to Section 5 of this
                             Schedule; or

                      (ii)   request Exult Supplier in writing to re-submit the
                             Proposed Change stating which items of information
                             it is dissatisfied with, in which case Exult
                             Supplier shall re-submit the Proposed Change within
                             a reasonable timeframe; or

                      (iii)  reject the Change Request in which case the
                             Agreement shall continue un-amended.

        3.3    Projects

               3.3.1  Exult Supplier shall perform the impact analysis as
                      described in Section 4.

               3.3.2  Exult Supplier shall prepare a Project Statement as set
                      out in Schedule H.

               3.3.3  The Exult Supplier Country Representative shall submit the
                      Proposed Change, including the Project Statement, to the
                      Client Country Representative

               3.3.4  Based on the results of the impact analysis, the Client
                      Country Representative shall, within a reasonable
                      timeframe:

                      (i)    approve the Proposed Change and the Project
                             Statement and proceed to its implementation subject
                             to Section 5 of this Schedule; or

                      (ii)   request in writing that Exult Supplier re-submit
                             the Proposed Change and Project Statement stating
                             which items of information it is dissatisfied with,
                             and Exult Supplier shall re-submit the Proposed
                             Change and Project Statement within a reasonable
                             timeframe; or

                      (iii)  reject the Change Request in which case Exult
                             Supplier will not implement the Project.

        3.4    Changes to the Agreement (as described in Section 2.4)

               3.4.1  Exult Supplier shall perform the impact analysis as
                      described in Section 4.

               3.4.2  The Exult Supplier Country Representative shall submit the
                      Proposed Change, including the impact analysis, to the
                      Client Country Representative for approval

                                       2
<PAGE>   266

                      subject to Section 5 of this Schedule.

4       IMPACT ANALYSIS

        4.1    Upon determination of the classification of the Proposed Change,
               Exult Supplier shall provide, at its expense, [***]* or as
               otherwise agreed, an estimate of the time and cost that Exult
               Supplier proposes to charge to the Client to complete the impact
               analysis. The Client shall provide Exult Supplier, within 10
               business days or as otherwise agreed, a decision as to whether to
               proceed with the impact analysis as estimated.

        4.2    If the Client Country Representative determines that the Proposed
               Change should not proceed, the Change Request shall be rejected
               and returned to the submitting party.

        4.3    If the Client Country Representative decides to proceed, Exult
               Supplier shall, as soon as reasonably practicable and acting in
               good faith, conduct an impact analysis to assess and evaluate the
               impact of the Proposed Change having regard to all relevant
               factors including the following:

               [***]*

        4.4    In the case of Proposed Changes relating to Projects, Exult
               Supplier, in addition to the impact analysis shall, acting in
               good faith, provide the Client with the following information:

               4.4.1  whether Exult Supplier considers the Project to be
                      technically feasible, and, if so, the estimated number,
                      grade, qualification and experience of personnel required
                      to provide the Project;

               4.4.2  the estimated number of days that would be required to be
                      spent by each such person in order to provide the Project;

               4.4.3  the estimated cost and timetable for implementation of the
                      Project including the date of its completion;

               4.4.4  the anticipated impact, if any, on other aspects of the
                      Services and operation of the Systems by the Client;

               4.4.5  the terms and conditions on which Exult Supplier is
                      willing to provide the Project, which shall so far as
                      reasonably appropriate shall be consistent with the terms
                      and conditions on which the Services are provided under
                      this Agreement; and

               4.4.6  any other information the Client may reasonably require in
                      relation to the Project.

        [***]*

5       APPROVAL

        Subject to the delegated financial authority limits provided by the
        relevant Client Global

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       3
<PAGE>   267

               Commercial Contract Leader and Client Regional Commercial
               Contract Leader, the following approval levels shall apply.

        5.1    Change Requests that are classified as Operational Changes shall
               be approved by the Client's Country Representative and Exult
               Supplier's Country Representative or their designees except where
               Operational Changes do not impact Client activities or costs, in
               which case the Exult Country Representative or its designee may
               approve the change.

        5.2    Change Requests that are classified as changes to the Client's
               Policies and Procedures shall be approved by the Client Country
               Representative.

        5.3    Change Requests that are classified as Projects shall be approved
               by the Client's Country Representative.

        5.4    Change Requests that are classified as changes to the terms and
               conditions of the Country Agreement or as changes related to the
               Schedules of the Country Agreement which are not related to a
               specific Project or to a change to the Client's Policies and
               Procedures, shall be approved by the Regional Governance Panel.
               In the event that such changes have global implications, the
               Change Request shall be approved by the Global Governance Panel.

        Neither party shall be obliged to comply with any Proposed Changes
        unless and until approval has been given in accordance with this Change
        Control Management process and, pending approval, no Change shall be
        made to the Services or to the Framework and Country Agreements.

6       REPORTING

        A consolidated report of all Change Requests shall be presented by the
        Exult Supplier Country Representative to the Regional Governance Panel
        on a monthly basis. The Regional Governance Panel shall report Change
        Requests on a quarterly basis to the Global Governance Panel.

                                       4
<PAGE>   268
                           COUNTRY AGREEMENT PRO FORMA

                                   SCHEDULE M

                          APPROVED EXULT SUBCONTRACTORS

<PAGE>   269
                                   SCHEDULE M

                          APPROVED EXULT SUBCONTRACTORS

This schedule sets forth those subcontractors that have been approved by BPA.

1.  [***.]*

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       1
<PAGE>   270
                           COUNTRY AGREEMENT PRO FORMA

                                   SCHEDULE O

                            BPA POLICIES AND CONTROLS

<PAGE>   271
                                   SCHEDULE O

                            BPA POLICIES AND CONTROLS

1       PART 1

        The following Controls have been submitted to Exult in writing and Exult
        shall fulfil its obligation under this Agreement in accordance with such
        Controls.

        [***]*

2       PART 2

        The following Controls shall be reviewed and evaluated by BPA and Exult
        in accordance with this Agreement.

        [***]*

----------
* Confidential treatment is requested for redacted portion. The confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       1
<PAGE>   272
                           COUNTRY AGREEMENT PRO FORMA

                                   SCHEDULE P

                         GLOBAL GOVERNANCE ARRANGEMENTS

<PAGE>   273
                                TABLE OF CONTENTS

<TABLE>
<S>                                                                           <C>
1       INTRODUCTION..........................................................1

2       GLOBAL GOVERNANCE PANEL...............................................1

3       REGIONAL GOVERNANCE PANEL.............................................2

4       COUNTRY REPRESENTATIVES...............................................3

5       EXECUTIVE STEERING COMMITTEE..........................................4

6       REGIONAL STEERING COMMITTEES..........................................5

7       CONTRACT ADMINISTRATION DOCUMENTS.....................................6
</TABLE>

                                        i
<PAGE>   274
                                   SCHEDULE P

                         GLOBAL GOVERNANCE ARRANGEMENTS

1       INTRODUCTION

        For the purposes of this Schedule, Exult shall mean Exult Supplier where
        appropriate; BPA shall mean the Client, where appropriate.

2       GLOBAL GOVERNANCE PANEL

        2.1    As soon as reasonably practicable following the Commencement Date
               a Global Governance Panel will be established by the parties to
               focus primarily on global strategic issues. It is agreed that the
               Global Governance Panel should not be involved in day-to-day
               issues.

        2.2    The Global Governance Panel will be comprised of 4 voting
               members as follows:

               2.2.1  one Global Project Leader from each of Exult and BPA (who
                      will also be members of the Executive Steering Committee);
                      and

               2.2.2  one Global Commercial Contract Leader from each of Exult
                      and BPA.

        2.3    The initial members of the Global Governance Panel are:

               BPA Global Project Leader

               Exult Global Project Leader

               BPA Global Commercial Contract Leader

               Exult Global Commercial Contract Leader

               Each party shall wherever reasonably practicable give the other 3
               months written notice in the event it wishes to change its
               representatives on the Global Governance Panel.

        2.4    The Global Governance Panel shall be chaired alternately by a BPA
               representative and an Exult representative.

        2.5    The Global Governance Panel will meet no less than quarterly, and
               at other times as agreed between the parties. The meetings will
               be arranged to synchronise with those of the Regional Governance
               Panels and will take place approximately two weeks after meetings
               of the Regional Governance Panels.

        2.6    Voting will be on a unanimous basis and a full quorum will be
               required for voting purposes.

        2.7    The responsibilities of the Global Governance Panel will include:

               2.7.1  reviewing the overall performance of the parties'
                      respective roles and responsibilities under this Agreement
                      and of their respective Affiliates under the Country
                      Agreements;

                                       1
<PAGE>   275

               2.7.2  reviewing significant recommendations and suggestions made
                      by the Executive Steering Committee relating to the
                      Services and/or this Agreement or any Country Agreement
                      and initiate appropriate actions;

               2.7.3  submitting quarterly performance review reports to the
                      Executive Steering Committee for its guidance and
                      recommendations;

               2.7.4  when referred to it by any of the Regional Governance
                      Panels, considering and agreeing changes in accordance
                      with the Change Control Management procedure;

               2.7.5  seeking to resolve any Dispute referred to it in
                      accordance with the Dispute Resolution Procedure.

        2.8    The parties shall procure that the members of the Global
               Governance Panel shall, at all times, act reasonably and in good
               faith having due regard to the interests of all parties.

3       REGIONAL GOVERNANCE PANEL

        3.1    As soon as reasonably practicable at the time of contracting the
               first Country in a region a Regional Governance Panel will be
               established by the parties for that Region to focus primarily on
               regional strategic issues. It is agreed that the Regional
               Governance Panels should not be involved in day-to-day issues.

        3.2    Each Regional Governance Panel will be comprised of 4 voting
               members as follows:

               3.2.1  one Regional Project Leader from each of Exult and BPA;
                      and

               3.2.2  one Regional Commercial Contract Leader from each of Exult
                      and BPA.

        3.3    The Regional Governance Panel shall be chaired alternately by a
               BPA representative and an Exult representative.

        3.4    The Regional Governance Panel will meet monthly, and at other
               times as agreed between the parties. The meetings will be
               arranged to synchronise with those of the Global Governance Panel
               as appropriate and will take place approximately two weeks before
               the meetings of the Global Governance Panel.

        3.5    Voting will be on a unanimous basis and a full quorum will be
               required for voting purposes.

        3.6    The responsibilities and authorities of the Regional Governance
               Panel will be determined and delegated in each case by the Global
               Governance Panel and may include matters within the relevant
               Region such as:

               3.6.1  agreeing an efficient and effective Due Diligence Exercise
                      in each relevant Country;

               3.6.2  managing the internal interfaces with the Participating
                      Affiliates and the Exult Participating Affiliates in
                      relation to the Framework Agreement and the relevant
                      Country Agreements;

               3.6.3  addressing, co-ordinating and prioritising with issues
                      affecting the provision of the Services to Participating
                      Affiliates under the Country Agreements as referred to it
                      by the Country Representatives;

                                       2
<PAGE>   276

               3.6.4  reviewing the overall performance of the parties'
                      respective Affiliates under the relevant Country
                      Agreements;

               3.6.5  reviewing significant recommendations and suggestions made
                      by Regional Steering Committee relating to the Services
                      and/or any relevant Country Agreements and initiate
                      appropriate actions;

               3.6.6  submitting quarterly performance review reports to the
                      Regional Steering Committee for its guidance and
                      recommendations;

               3.6.7  submit quarterly performance review reports to the Global
                      Governance Panel.

               3.6.8  managing Change Requests outside the authority of the
                      relevant Country Representative and otherwise in
                      accordance with the Change Control Management procedure;

               3.6.9  seeking to resolve any Disputes referred to in accordance
                      with the Dispute Resolution Procedure;

               3.6.10 referring matters outside its authority to the Global
                      Governance Panel;

               3.6.11 identifying issues which may have an impact outside the
                      relevant Region and referring these to the Global
                      Governance Panel as required; and

               3.6.12 monitoring and reviewing the ongoing status of Third Party
                      Contracts which are not Transferred to Exult Supplier.

        3.7    The parties shall procure that the members of the Regional
               Governance Panel shall, at all times, act reasonably and in good
               faith having due regard to the interests of all parties.

4       COUNTRY REPRESENTATIVES

        4.1    As soon as reasonably practicable following a Country
               Commencement Date, BPA and Exult shall procure that, the relevant
               Affiliates each appoint a Country Representative in respect of
               that Country.

        4.2    The Country Representatives will have day-to-day responsibility
               for managing the operation of the Country Agreement and
               supervising the co-operation and other matters between the
               parties.

        4.3    The responsibilities and authorities of each Country
               Representative will be determined and delegated in each case by
               the relevant Regional Governance Panel and may include matters
               such as:

        4.4    reviewing the overall performance of the parties' respective
               Affiliates under the relevant Country Agreement;

        4.5    interpretation of the Agreement;

        4.6    ensuring efficient flow of documentation under the Agreement;

        4.7    handling of Disputes within the authority of the Country
               Representative and referring others to the Regional Governance
               Panel in accordance with the Dispute Resolution Procedure;

                                       3
<PAGE>   277

        4.8    handling of Change Requests within the authority of the Country
               Representative and referring others to the Regional Governance
               Panel in accordance with the Change Control Procedure;

        4.9    submitting issues concerning the relationship between the
               parties to the Regional Steering Committee for its guidance and
               recommendations;

        4.10   submit [monthly/regular] performance review reports to the
               Regional Governance Panel;

        4.11   generally dealing with any matter or issue arising out of or in
               connection with the Country Agreement within the delegated
               authority of, the Country Representative;

        4.12   identifying and referring matters outside the Country
               Representative authority to the Regional Governance Panel; and

        4.13   identifying issues which may have an impact outside the relevant
               Country and referring these to the Regional Governance Panel for
               their attention.

        4.14   The parties shall procure that the Country Representatives shall,
               at all times, act reasonably and in good faith having due regard
               to the interests of all parties.

5       EXECUTIVE STEERING COMMITTEE

        5.1    As soon as reasonably practicable following the Commencement Date
               an Executive Steering Committee will be established by the
               parties to focus primarily on global relationship issues. It is
               agreed that the Executive Steering Committee should not be
               involved in day-to-day issues.

               The Executive Steering Committee will be comprised as follows:

               For BPA:

               5.1.1  the Executive Steering Committee shall be chaired by a BPA
                      Group representative;

               5.1.2  one Global Project Leader from BPA (who will also be a
                      member of the Global Governance Panel);

               5.1.3  four business stream representatives; and

               5.1.4  one IT representative.

               5.1.5  For Exult:

               5.1.6  one Exult corporate executive representative;

               5.1.7  one Global Project Leader who will also be a member of the
                      Global Governance Panel; and

               5.1.8  IT/e-commerce/services representation.

               Each party shall wherever reasonably practicable give the other 3
               months written notice in the event it wishes to change its
               representatives on the Global Governance Panel.

                                       4
<PAGE>   278

        5.2    The Executive Steering Committee will meet quarterly, and at
               other times as agreed between the parties.

        5.3    The Executive Steering Committee shall be a non-voting body.

        5.4    The responsibilities of the Executive Steering Committee will
               include:

               5.4.1  reviewing the global relationship issues arising out of
                      the Framework Agreement and the Country Agreements;

               5.4.2  reviewing significant recommendations and suggestions made
                      by the Regional Steering Committee relating to issues
                      affecting the relationships between the parties and
                      relationships between the stakeholders;

               5.4.3  reviewing performance and providing advice and guidance to
                      the Global Governance Panel for Performance improvement
                      and making recommendations directly to BPA and Exult on
                      issues affecting the relationships between the parties and
                      relationships between the stakeholders.

        5.5    The parties shall procure that the members of the Executive
               Steering Committee shall, at all times, act reasonably and in
               good faith having due regard to the interests of all parties.

6       REGIONAL STEERING COMMITTEES

        6.1    At the same time as a Regional Governance Panel is established a
               Regional Steering Committee will be established by the parties
               for that Region to focus primarily on issues effecting
               relationships between the parties and between the stakeholders in
               the relevant Region. It is agreed that the Regional Steering
               Committees should not be involved in day-to-day issues.

        6.2    The Regional Steering Committee will be comprised as follows:

               6.2.1  one member of the relevant Regional Governance Panel from
                      each of Exult and BPA;

               6.2.2  two other appropriate representatives from Exult such as
                      the IT manager, the Service Centre Manager or
                      representatives from equivalent roles; and

               6.2.3  up to four other representatives from BPA.

        6.3    The Regional Steering Committees shall be chaired by a BPA
               representative.

        6.4    The Regional Steering Committees will meet quarterly or
               otherwise, at times as agreed between the parties and will be
               synchronised to precede the Executive Steering Committee
               meetings.

        6.5    The Regional Steering Committees shall be non-voting bodies.

        6.6    The responsibilities and authorities of the Regional Steering
               Committees will be determined and delegated in each case by the
               Executive Steering Committee and may include matters such as;

               6.6.1  reviewing the Regional relationship issues arising out of
                      the Framework Agreement and of the relevant Country
                      Agreements;

                                       5
<PAGE>   279
               6.6.2  reviewing significant recommendations and suggestions made
                      by the Country Representatives relating to issues
                      affecting the relationships between the parties and
                      relationships between the stakeholders in the relevant
                      Region;

               6.6.3  reviewing performance and providing advice and guidance to
                      the Regional Governance Panel for performance improvement
                      and making recommendations directly to the Executive
                      Steering Committee on issues affecting the relationships
                      between the parties [and relationships between the
                      Stakeholders];

               6.6.4  submitting quarterly reviews to the Executive Steering
                      Committee.

        6.7    The parties shall procure that the members of the Regional
               Steering Committees shall, at all times, act reasonably and in
               good faith having due regard to the interests of all parties.

7       CONTRACT ADMINISTRATION DOCUMENTS

        7.1    All contract administration documents shall be in English unless
               required otherwise by any law of a Country, in which case
               contract administration documents shall be prepared in both
               English and the language required by law of the relevant Country.

                                       6
<PAGE>   280
                           COUNTRY AGREEMENT PRO FORMA

                                   SCHEDULE Q

                                 DATA PROTECTION

<PAGE>   281
                                TABLE OF CONTENTS

<TABLE>
<S>                                                                            <C>
1     DEFINITIONS..............................................................1

2     PROCESSOR'S OBLIGATIONS AND WARRANTIES...................................2

3     DATA EXPORT..............................................................4

4     WARRANTY.................................................................5

5     BPA'S OBLIGATIONS........................................................5
</TABLE>

                                       i
<PAGE>   282
                                   SCHEDULE Q

                                 DATA PROTECTION

                                     PART I

                           DATA PROCESSING OBLIGATIONS

1       DEFINITIONS

        For the purposes of this Schedule, the following terms shall have the
        following meanings:

        "AGREEMENT" means this Agreement and each Country Agreement;

        "APPROPRIATE TECHNICAL AND ORGANISATIONAL MEASURES" means such necessary
        measures that need to be taken in order to guarantee the security of the
        personal data and to avoid unauthorised, accidental or unlawful
        alteration, loss, disclosure, access to and processing of the personal
        data, taking account of the state of technology and the cost of their
        implementation, the nature of the personal data stored, and the risks
        posed by the processing whether they arise from human action or from
        physical or natural means. Specific regard shall be had to any relevant
        guidance, if any, provided by the Authority in each Country;

        "AUTHORITY" means the relevant data protection authority in the Country;

        "AUTOMATED DECISION" means a decision which produces legal effects or
        significantly affects a data subject and which is based solely on
        automated processing of data intended to evaluate certain personal
        aspects such as performance at work, creditworthiness, reliability and
        conduct etc;

        "BPA" means BPA and each BPA Participating Affiliate;

        "CLIENT PERSONAL DATA" means any personal data Processed by Exult
        Supplier for or on behalf of BPA in the context of the provision of the
        Services;

        "DATA SUBJECT" is one who can be identified, directly or indirectly, in
        particular by reference to an identification number or to one or more
        factors specific to his physical, physiological, mental, economic,
        cultural or social identity from any personal data;

        "DIRECTIVES" means the European Union Directive entitled "Directive
        95/46/EC of the European Parliament and of the Council of 24 October
        1995 on the protection of individuals with regard to the processing of
        personal data and on the free movement of such data" and the European
        Union Directive entitled "Directive 97/66/EC concerning the processing
        of personal data and the protection of privacy in the telecommunications
        sector";

        "EXULT" means Exult and each Exult Participating Affiliate;

        "IMPLEMENTING LEGISLATION" means the legislation and any guidance,
        policy or recommendations providing by the Authority (if any) in the
        Country which implements the Directives;

        "PERSONAL DATA" means any information relating to an identified or
        identifiable natural person. For the purposes of this definition, an
        identifiable person is one who can be identified, directly or
        indirectly, in particular by reference to an identification number or to
        one or more factors specific to his physical, physiological, mental,
        economic, cultural or social identity;

        "PROCESS" or "PROCESSING" means any operation or set of operations which
        is/are performed upon personal data, whether or not by automatic means,
        including collection, recording, organisation, storage, adaptation or
        alteration, retrieval, consultation, use, disclosure by

                                       1
<PAGE>   283

        transmission, dissemination or otherwise making available, alignment or
        combination, blocking, erasure or destruction;

        "PURPOSES" means the purposes for which BPA personal data is to be
        Processed, as may be amended from time to time by the parties, and as
        currently set out in Schedule A (Scope of Services);

        "SENSITIVE DATA" means personal data revealing racial or ethnic origin,
        political opinions, religious or philosophical beliefs, trade-union
        membership, or health or sex life;

        "THIRD COUNTRY" means any country outside the European Economic Area.

2       PROCESSOR'S OBLIGATIONS AND WARRANTIES

        2.1    GENERAL OBLIGATIONS

               Exult hereby agrees during the term of the Agreement:

               2.1.1  to act only solely on the instructions of BPA and in so
                      doing to process BPA personal data on behalf of BPA solely
                      for the Purposes;

               2.1.2  to process BPA personal data in accordance with the
                      Directives and Implementing Legislation if the personal
                      detail is subject to the Directives; and

               2.1.3  to process BPA personal data in accordance with the
                      provisions of this Agreement.

        2.2    SPECIFIC OBLIGATIONS

               Without limiting the generality of Section 2.1, Exult shall;

               2.2.1  REGISTRATION AND AUTHORITY

                      Ensure that it has the necessary legal authority for the
                      purpose of processing BPA personal data for the Purposes
                      in accordance with the terms of this Agreement;

               2.2.2  SECURITY

                      Prior to any processing of BPA personal data:

                      (i)    put in place appropriate technical and
                             organisational measures to protect BPA personal
                             data (including suitable measures to protect
                             Sensitive Data) against accidental or unlawful
                             destruction or accidental loss, alteration,
                             unauthorised disclosure or access and against all
                             other unlawful forms of processing;

                      (ii)   put in place adequate security programmes and
                             procedures to ensure that unauthorised persons will
                             not have access to the equipment used to process
                             BPA personal data, and that any persons it
                             authorises to have access to BPA personal data will
                             respect and maintain the confidentiality and
                             security of BPA personal data; and

                      (iii)  have reviewed and to continue to review its
                             security programmes and procedures to ensure that
                             they are adequate, having regard to industry good
                             practice and the cost of their implementation at
                             that time; and

                      (iv)   once processing has commenced in accordance with
                             this Agreement, if at any time Exult becomes aware
                             of any breach in security advise

                                       2
<PAGE>   284

                             BPA forthwith of the nature and extent of the
                             breach and shall take all necessary remedial action
                             and shall indemnify BPA against all costs, damages
                             or other losses arising out of such breach, except
                             to the extent such loss results from BPA failing to
                             perform its obligations in Section 5 below.

               2.2.3  ASSISTANCE AND ENQUIRIES

                      (i)    without limitation to the other provisions of this
                             Agreement, take all reasonable steps to enable BPA
                             to comply with its obligations under the Directives
                             and relevant Implementing Legislation in relation
                             to BPA personal data, promptly upon being notified
                             of such steps by BPA;

                      (ii)   upon receiving any request for information or
                             assistance in relation to BPA personal data, from
                             BPA, the Authority, other regulatory body in which
                             has jurisdiction or a data subject, Exult will
                             promptly provide all relevant information to BPA or
                             the Authority as requested by BPA;

                      (iii)  promptly appoint an individual (a "Data Protection
                             Officer") within its organisation authorised to
                             respond to any enquiries made pursuant to this
                             Section 2.2.3 or otherwise in relation to this
                             Agreement and with such other roles,
                             responsibilities and powers (if any) as may be
                             required by the laws implementing the Directives in
                             the jurisdiction of BPA and shall promptly notify
                             the details of this individual to BPA.

               2.2.4  ENFORCEMENT

                      Recognise and agree BPA employees may enforce against
                      Exult any of their rights as Data Subjects under the
                      Directives or Implementing Legislation in relation to the
                      processing by Exult of the BPA personal data;

               2.2.5  DATA QUALITY

                      Subject to Section 2.1.1 above, to, where necessary,
                      maintain the accuracy of BPA personal data and keep it up
                      to date. Exult shall comply with all instructions from BPA
                      or any data subject to whom BPA personal data relates to
                      rectify, delete and update any BPA personal data and, if
                      so requested by BPA, shall notify in writing BPA and/or
                      the data subject as appropriate within a reasonable time
                      that it has done so.

               2.2.6  DATA EXPORT

                      Not export from any Country within the European Economic
                      Area any BPA personal data to any Third Country without
                      BPA's prior written consent such consent not to be
                      unreasonably withheld or delayed provided that BPA has
                      given such consent in relation to the USA;

               2.2.7  ACCESS

                      If the personal data is subject to the Directives, provide
                      the data subject with the same rights of access,
                      correction, blocking, suppression or deletion available to
                      such individual in the relevant Countries which are
                      subject to the Directives;

               2.2.8  DISCLOSURE

                      (i)    not to disclose, either free of charge or in return
                             for payment, not even for its preservation, any BPA
                             personal data to any other legal or natural person
                             other than where BPA has given its prior written

                                       3
<PAGE>   285

                             consent to such disclosure or where there is a
                             legal obligation or there is a regulatory
                             obligation or where Exult is responding to a
                             request from the Authority or other authorial
                             regulatory body, in which case BPA must, where this
                             is permitted by law, be informed where practicable
                             prior to such disclosure; and

                      (ii)   where BPA has consented to a disclosure in
                             accordance with 2.2.6(i) above, BPA may require
                             Exult to procure any disclosee to whom BPA personal
                             data is disclosed pursuant to such clause to enter
                             into an agreement for the protection of personal
                             data in similar terms to this Agreement.

               2.2.9  RETENTION AND DESTRUCTION

                      Keep BPA personal data in such form as shall permit the
                      identification of data subjects for no longer than is
                      necessary for the Purposes of providing the Services or as
                      instructed by BPA;

               2.2.10 AUDIT

                      Submit its facilities used to process personal data, data
                      files and documentation needed for processing for auditing
                      and/or certification by BPA (or other duly qualified
                      auditors of inspection authorities not reasonably objected
                      to by Exult and approved by BPA) on reasonable notice and
                      at reasonable times to ascertain compliance with the
                      obligations and warranties in this Schedule; and

               2.2.11 EMPLOYEE COMPLIANCE

                      Ensure the compliance of its employees from time to time
                      with the terms of this Schedule.

3       DATA EXPORT

        3.1    If BPA consents to the export of BPA personal data in accordance
               with Section 2.2.6 of this Schedule and if the personal data is
               subject to the Directives it shall ensure that the party to whom
               BPA personal data is exported shall:

               3.1.1  process BPA personal data in accordance with any industry
                      or other codes of practice to which it subscribes and in
                      accordance with the data protection principles set out in
                      the Directive, including without limitation the principles
                      in Article 6 of the Directive relating to data quality and
                      Article 17 of the Directive relating to security;

               3.1.2  provide the data subject with the same rights of access,
                      correction, blocking, suppression or deletion available to
                      such individual Countries in which the personal data is
                      subject to the Directives;

               3.1.3  process BPA personal data purposes of and to the extent
                      required to provide the Services;

               3.1.4  maintain the accuracy of the data and keep it up to date;

               3.1.5  comply with all instructions from BPA to rectify, delete
                      and update any personal data and confirm to BPA within a
                      reasonable time that it has done so;

               3.1.6  appoint, and identify to BPA and, if requested by BPA to
                      the Authority, an individual within its organisation
                      authorised to respond to enquiries from the

                                       4
<PAGE>   286

                      Authority or a data subject concerning its processing of
                      his or her personal data;

4       WARRANTY

        Exult warrants that it will process BPA personal data only:

        4.1    for the purposes of and to the extent required to provide the
               Services;

        4.2    to the extent they are applicable, in accordance with the
               Directives and the provisions of the Implementing Legislation;
               and

        4.3    in accordance with the provisions of this Agreement.

5       BPA'S OBLIGATIONS

        5.1    BPA warrants that:

               5.1.1  it will obtain the written consent of all Data Subjects
                      whose personal data may be processed by Exult as part of
                      the Services under this Agreement;

               5.1.2  it will indemnify and hold harmless Exult against all
                      costs, damages or other losses caused by any inaccuracy in
                      the personal data which BPA provides to Exult and which
                      results in Exult having any enforcement proceedings taken
                      by BPA employees and/or Authorities;

               5.1.3  it shall ensure that it is permitted under its
                      registrations with the Authorities in all Countries to
                      transfer personal data to third party suppliers such as
                      Exult;

               5.1.4  it will co-operate with Exult to ensure that all personal
                      data is accurate and that the Directives and Implementing
                      Legislation are complied with in the applicable Countries.

                                       5

<PAGE>   287
                           COUNTRY AGREEMENT PRO FORMA

                                   SCHEDULE R

                          BPA PARTICIPATING AFFILIATES

<PAGE>   288
                                   SCHEDULE R

                          BPA PARTICIPATING AFFILIATES

This schedule sets forth the BPA Affiliates that shall receive the Services
under the applicable Country Agreement.

<TABLE>
<CAPTION>
--------------------------------------------------------------------------------------
                                                                  REGISTERED OFFICE OR
                                 COUNTRY PARENT IF NOT THE       PRINCIPAL OR PLACE OF
               COMPANY                     CLIENT                       BUSINESS
               -------           -------------------------       ---------------------
<S>                              <C>                             <C>
--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------
</TABLE>

                                       1
<PAGE>   289

                           COUNTRY AGREEMENT PRO FORMA

                                   SCHEDULE T

                             PROCESS LINE POPULATION
<PAGE>   290
                                   SCHEDULE T

                             PROCESS LINE POPULATION

This schedule sets forth the populations that shall receive the Services for
this County Agreement. The table below shall be completed prior to the Process
Take On Date for each Process. The Client shall provide both initial data and
monthly updates for this table until such time as the systems are available to
automatically report on this data.

                          PROCESS LINE POPULATION TABLE

<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL      TOTAL
BUSINESS/OTHER   POPULATION

                                                                      POPULATION BY PROCESS LINE
------------------------------------------------------------------------------------------------------------------------------
                                 Organisation     HR      Labour    Expat                                  E/U
                       Training  Development   Strategy  Relations  Admin  HRIS  Benefits  Compensation  Relations  Compliance
==============================================================================================================================
<S>                    <C>       <C>           <C>       <C>        <C>    <C>   <C>       <C>           <C>        <C>
OIL (COUNTRY)
------------------------------------------------------------------------------------------------------------------------------
Retail
------------------------------------------------------------------------------------------------------------------------------
CI
------------------------------------------------------------------------------------------------------------------------------
MAS
------------------------------------------------------------------------------------------------------------------------------
Corporate
  Functions
------------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL      TOTAL
BUSINESS/OTHER   POPULATION

                                                     POPULATION BY PROCESS LINE
---------------------------------------------------------------------------------------------------------
                       Under               E/U      Resourcing/             Performance  Domestic
                       Admin  Payroll  Development  Recruiting   Severance  Management   Relocation  HRIT
=========================================================================================================
<S>                    <C>    <C>      <C>          <C>          <C>        <C>          <C>         <C>
OIL (COUNTRY)
---------------------------------------------------------------------------------------------------------
Retail
---------------------------------------------------------------------------------------------------------
CI
---------------------------------------------------------------------------------------------------------
MAS
---------------------------------------------------------------------------------------------------------
Corporate
  Functions
---------------------------------------------------------------------------------------------------------
</TABLE>

                                       1
<PAGE>   291
<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL      TOTAL
BUSINESS/OTHER   POPULATION

                                                                   POPULATION BY PROCESS LINE
------------------------------------------------------------------------------------------------------------------------------
                                 Organisation     HR      Labour    Expat                                  E/U
                       Training  Development   Strategy  Relations  Admin  HRIS  Benefits  Compensation  Relations  Compliance
==============================================================================================================================
<S>                    <C>       <C>           <C>       <C>        <C>    <C>   <C>       <C>           <C>        <C>
Other
------------------------------------------------------------------------------------------------------------------------------
(1)________________
------------------------------------------------------------------------------------------------------------------------------
(2)________________
------------------------------------------------------------------------------------------------------------------------------
OIL (INTERNATIONAL)
------------------------------------------------------------------------------------------------------------------------------
Air
------------------------------------------------------------------------------------------------------------------------------
Marine
------------------------------------------------------------------------------------------------------------------------------
Shipping
------------------------------------------------------------------------------------------------------------------------------
Other
------------------------------------------------------------------------------------------------------------------------------
(1)________________
------------------------------------------------------------------------------------------------------------------------------
(2)________________
------------------------------------------------------------------------------------------------------------------------------
EXPLORATION
------------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL      TOTAL
BUSINESS/OTHER   POPULATION

                                                     POPULATION BY PROCESS LINE
---------------------------------------------------------------------------------------------------------
                       Under               E/U      Resourcing/             Performance  Domestic
                       Admin  Payroll  Development  Recruiting   Severance  Management   Relocation  HRIT
=========================================================================================================
<S>                    <C>    <C>      <C>          <C>          <C>        <C>          <C>         <C>
Other
---------------------------------------------------------------------------------------------------------
(1)________________
---------------------------------------------------------------------------------------------------------
(2)________________
---------------------------------------------------------------------------------------------------------
OIL (INTERNATIONAL)
---------------------------------------------------------------------------------------------------------
Air
---------------------------------------------------------------------------------------------------------
Marine
---------------------------------------------------------------------------------------------------------
Shipping
---------------------------------------------------------------------------------------------------------
Other
---------------------------------------------------------------------------------------------------------
(1)________________
---------------------------------------------------------------------------------------------------------
(2)________________
---------------------------------------------------------------------------------------------------------
EXPLORATION
---------------------------------------------------------------------------------------------------------
</TABLE>

                                        2
<PAGE>   292
<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL      TOTAL
BUSINESS/OTHER   POPULATION

                                                                   POPULATION BY PROCESS LINE
------------------------------------------------------------------------------------------------------------------------------
                                 Organisation     HR      Labour    Expat                                  E/U
                       Training  Development   Strategy  Relations  Admin  HRIS  Benefits  Compensation  Relations  Compliance
==============================================================================================================================
<S>                    <C>       <C>           <C>       <C>        <C>    <C>   <C>       <C>           <C>        <C>
Business Units
------------------------------------------------------------------------------------------------------------------------------
(1)_________________
------------------------------------------------------------------------------------------------------------------------------
(2)_________________
------------------------------------------------------------------------------------------------------------------------------
Corporate Functions
------------------------------------------------------------------------------------------------------------------------------
Other
------------------------------------------------------------------------------------------------------------------------------
(1)_________________
------------------------------------------------------------------------------------------------------------------------------
(2)_________________
------------------------------------------------------------------------------------------------------------------------------
CHEMICALS
------------------------------------------------------------------------------------------------------------------------------
Business Units
------------------------------------------------------------------------------------------------------------------------------
(1)_________________
------------------------------------------------------------------------------------------------------------------------------
(2)_________________
------------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL      TOTAL
BUSINESS/OTHER   POPULATION

                                                     POPULATION BY PROCESS LINE
---------------------------------------------------------------------------------------------------------
                       Under               E/U      Resourcing/             Performance  Domestic
                       Admin  Payroll  Development  Recruiting   Severance  Management   Relocation  HRIT
=========================================================================================================
<S>                    <C>    <C>      <C>          <C>          <C>        <C>          <C>         <C>
Business Units
---------------------------------------------------------------------------------------------------------
(1)_________________
---------------------------------------------------------------------------------------------------------
(2)_________________
---------------------------------------------------------------------------------------------------------
Corporate Functions
---------------------------------------------------------------------------------------------------------
Other
---------------------------------------------------------------------------------------------------------
(1)_________________
---------------------------------------------------------------------------------------------------------
(2)_________________
---------------------------------------------------------------------------------------------------------
CHEMICALS
---------------------------------------------------------------------------------------------------------
Business Units
---------------------------------------------------------------------------------------------------------
(1)_________________
---------------------------------------------------------------------------------------------------------
(2)_________________
---------------------------------------------------------------------------------------------------------
</TABLE>

                                       3
<PAGE>   293
<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL      TOTAL
BUSINESS/OTHER   POPULATION

                                                                   POPULATION BY PROCESS LINE
------------------------------------------------------------------------------------------------------------------------------
                                 Organisation     HR      Labour    Expat                                  E/U
                       Training  Development   Strategy  Relations  Admin  HRIS  Benefits  Compensation  Relations  Compliance
==============================================================================================================================
<S>                    <C>       <C>           <C>       <C>        <C>    <C>   <C>       <C>           <C>        <C>
Corporate Functions
------------------------------------------------------------------------------------------------------------------------------
Other
------------------------------------------------------------------------------------------------------------------------------
(1)________________
------------------------------------------------------------------------------------------------------------------------------
(2)________________
------------------------------------------------------------------------------------------------------------------------------
SOLAR
------------------------------------------------------------------------------------------------------------------------------
Business Units
------------------------------------------------------------------------------------------------------------------------------
(1)________________
------------------------------------------------------------------------------------------------------------------------------
(2)________________
------------------------------------------------------------------------------------------------------------------------------
Corporate Functions
------------------------------------------------------------------------------------------------------------------------------
Other
------------------------------------------------------------------------------------------------------------------------------
(1)________________
------------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL      TOTAL
BUSINESS/OTHER   POPULATION

                                                     POPULATION BY PROCESS LINE
---------------------------------------------------------------------------------------------------------
                       Under               E/U      Resourcing/             Performance  Domestic
                       Admin  Payroll  Development  Recruiting   Severance  Management   Relocation  HRIT
=========================================================================================================
<S>                    <C>    <C>      <C>          <C>          <C>        <C>          <C>         <C>
Corporate Functions
---------------------------------------------------------------------------------------------------------
Other
---------------------------------------------------------------------------------------------------------
(1)________________
---------------------------------------------------------------------------------------------------------
(2)________________
---------------------------------------------------------------------------------------------------------
SOLAR
---------------------------------------------------------------------------------------------------------
Business Units
---------------------------------------------------------------------------------------------------------
(1)________________
---------------------------------------------------------------------------------------------------------
(2)________________
---------------------------------------------------------------------------------------------------------
Corporate Functions
---------------------------------------------------------------------------------------------------------
Other
---------------------------------------------------------------------------------------------------------
(1)________________
---------------------------------------------------------------------------------------------------------
</TABLE>

                                       4
<PAGE>   294
<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL      TOTAL
BUSINESS/OTHER   POPULATION

                                                                   POPULATION BY PROCESS LINE
------------------------------------------------------------------------------------------------------------------------------
                                 Organisation     HR      Labour    Expat                                  E/U
                       Training  Development   Strategy  Relations  Admin  HRIS  Benefits  Compensation  Relations  Compliance
==============================================================================================================================
<S>                    <C>       <C>           <C>       <C>        <C>    <C>   <C>       <C>           <C>        <C>
(2)_______________
------------------------------------------------------------------------------------------------------------------------------
GAS
------------------------------------------------------------------------------------------------------------------------------
Business Units
------------------------------------------------------------------------------------------------------------------------------
(1)_______________
------------------------------------------------------------------------------------------------------------------------------
Corporate Functions
------------------------------------------------------------------------------------------------------------------------------
Other
------------------------------------------------------------------------------------------------------------------------------
(1)
------------------------------------------------------------------------------------------------------------------------------
(2)
------------------------------------------------------------------------------------------------------------------------------
OTHER COUNTRY
UNITS SUPPORTED
------------------------------------------------------------------------------------------------------------------------------
(1)_______________
------------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL      TOTAL
BUSINESS/OTHER   POPULATION

                                                     POPULATION BY PROCESS LINE
---------------------------------------------------------------------------------------------------------
                       Under               E/U      Resourcing/             Performance  Domestic
                       Admin  Payroll  Development  Recruiting   Severance  Management   Relocation  HRIT
=========================================================================================================
<S>                    <C>    <C>      <C>          <C>          <C>        <C>          <C>         <C>
(2)_______________
---------------------------------------------------------------------------------------------------------
GAS
---------------------------------------------------------------------------------------------------------
Business Units
---------------------------------------------------------------------------------------------------------
(1)_______________
---------------------------------------------------------------------------------------------------------
Corporate Functions
---------------------------------------------------------------------------------------------------------
Other
---------------------------------------------------------------------------------------------------------
(1)
---------------------------------------------------------------------------------------------------------
(2)
---------------------------------------------------------------------------------------------------------
OTHER COUNTRY
UNITS SUPPORTED
---------------------------------------------------------------------------------------------------------
(1)_______________
---------------------------------------------------------------------------------------------------------
</TABLE>

                                       5
<PAGE>   295
<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL      TOTAL
BUSINESS/OTHER   POPULATION

                                                                   POPULATION BY PROCESS LINE
------------------------------------------------------------------------------------------------------------------------------
                                 Organisation     HR      Labour    Expat                                  E/U
                       Training  Development   Strategy  Relations  Admin  HRIS  Benefits  Compensation  Relations  Compliance
==============================================================================================================================
<S>                    <C>       <C>           <C>       <C>        <C>    <C>   <C>       <C>           <C>        <C>
(2)_____________
------------------------------------------------------------------------------------------------------------------------------
OTHER POPULATIONS
------------------------------------------------------------------------------------------------------------------------------
(1) EXAMPLE-
    ANNUITANTS
------------------------------------------------------------------------------------------------------------------------------
(2)_____________
------------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
BUSINESS ENTITY/
BUSINESS UNIT/
INTERNATIONAL      TOTAL
BUSINESS/OTHER   POPULATION

                                                     POPULATION BY PROCESS LINE
---------------------------------------------------------------------------------------------------------
                       Under               E/U      Resourcing/             Performance  Domestic
                       Admin  Payroll  Development  Recruiting   Severance  Management   Relocation  HRIT
=========================================================================================================
<S>                    <C>    <C>      <C>          <C>          <C>        <C>          <C>         <C>
(2)_____________
---------------------------------------------------------------------------------------------------------
OTHER POPULATIONS
---------------------------------------------------------------------------------------------------------
(1) EXAMPLE-
    ANNUITANTS
---------------------------------------------------------------------------------------------------------
(2)_____________
---------------------------------------------------------------------------------------------------------
</TABLE>

                                       6
<PAGE>   296
                           COUNTRY AGREEMENT PRO FORMA

                                   SCHEDULE U

                                ESCROW AGREEMENT

<PAGE>   297
                                TABLE OF CONTENTS

<TABLE>
<S>                                                                              <C>

1       DEFINITIONS..............................................................1

2       OWNER'S DUTIES AND WARRANTIES............................................2

3       LICENSEE'S RESPONSIBILITIES..............................................2

4       ESCROW AGENT DUTIES......................................................2

5       PAYMENT..................................................................3

6       RELEASE EVENTS...........................................................3

7       CONFIDENTIALITY..........................................................4

8       INTELLECTUAL PROPERTY RIGHTS.............................................4

9       VERIFICATION.............................................................4

10      ESCROW AGENT'S LIABILITY.................................................4

11      TERMINATION..............................................................5

12      GENERAL..................................................................5
</TABLE>

                                       i
<PAGE>   298
                                   SCHEDULE U

                                ESCROW AGREEMENT

BETWEEN:

(1)     Exult, Inc. whose registered office is at 4 Park Plaza, Suite 350,
        Irvine, California 92614 (the "Owner");

(2)     BP Amoco plc whose registered office is at Britannic House, 1 Finsbury
        Circus, London, EC2M 7BA (the "Licensee"); and

(3)     NCC Escrow International Limited whose registered office is at Oxford
        House, Oxford Road, Manchester, M1 7ED (the "Escrow Agent")

PRELIMINARY:

(A)     The Licensee has been granted a license to use a software package
        comprising computer programs.

(B)     Certain technical information and documentation describing the software
        package and other process flowcharts describing the way in which the
        Owner provides certain services to the Owner and its affiliates, are the
        confidential property of the Owner and are required for understanding,
        maintaining and correcting the software package and the provision of the
        services respectively.

(C)     The Owner acknowledges that in certain circumstances the Licensee may
        require possession of the technical information and documentation held
        under this Agreement.

(D)     Each of the parties to this Agreement acknowledges that the
        considerations for their respective undertakings given under it are the
        undertakings given under it by each of the other parties.

IT IS AGREED THAT:

1       DEFINITIONS

        In this Agreement the following terms shall have the following meanings:

        1.1    "FULL VERIFICATION SERVICE" means those bespoke tests agreed
               between the Licensee and Escrow Agent for the verification of the
               Material;

        1.2    "INTELLECTUAL PROPERTY RIGHTS" means copyright, trade secret,
               patent, and all other rights of a similar nature;

        1.3    "SERVICES AGREEMENT" means the agreement pursuant to which the
               Owner grants a licence to the Licensee for the Package;

        1.4    "MATERIAL" means the source code of the Package comprising the
               latest technical information and documentation described in
               Schedules 1 and 2;

        1.5    "PACKAGE" means the software package licensed to the Licensee
               under the Services Agreement; and

        1.6    "STANDARD VERIFICATION SERVICE" means those tests detailed in the
               Standard Verification Service published by Escrow Agent from time
               to time.

                                       1
<PAGE>   299
2       OWNER'S DUTIES AND WARRANTIES

        2.1    The Owner shall:

               2.1.1  deliver a copy of the Material to Escrow Agent within 30
                      days of the date of this Agreement;

               2.1.2  at all times ensure that the Material as delivered to
                      Escrow Agent is capable of being used to generate the
                      latest version of the Package issued to the Licensee and
                      shall deliver further copies of the Material as and when
                      necessary;

               2.1.3  deliver to Escrow Agent a replacement copy of the Material
                      within 12 months of the last delivery;

               2.1.4  deliver a replacement copy of the Material within 14 days
                      of receipt of a notice served upon it by Escrow Agent
                      under the provisions of Section 4.1.5; and

               2.1.5  deliver with each deposit of the Material the information
                      detailed in Schedule 2.

        2.2    The Owner warrants that:

               2.2.1  it owns the Intellectual Property Rights in the Material
                      and has authority to enter into this Agreement; and

               2.2.2  the Material lodged under Section 2.1 shall contain all
                      information in human readable form and on suitable media
                      to enable a reasonably skilled programmer or analyst to
                      understand, maintain and correct the Package and to enable
                      a suitably skilled person to understand and maintain the
                      provision of services under the Services Agreement without
                      the assistance of any other person.

3       LICENSEE'S RESPONSIBILITIES

        It shall be the responsibility of the Licensee to notify Escrow Agent of
        any change to the Package that necessitates a replacement deposit of the
        Material.

4       ESCROW AGENT DUTIES

        4.1    Escrow Agent shall:

               4.1.1  hold the Material in a safe and secure environment;

               4.1.2  inform the Owner and the Licensee of the receipt of any
                      copy of the Material;

               4.1.3  in accordance with the terms of Section 9 perform those
                      tests that form part of its Standard Verification Service
                      form time to time;

               4.1.4  at all times retain a copy of the latest verified deposit
                      of the Material; and

               4.1.5  notify the Owner if it becomes aware at any time during
                      the term of this Agreement that the copy of the Material
                      held by it has been lost, damaged or destroyed.

        4.2    Escrow Agent shall not be responsible for procuring the delivery
               of the Material in the event of failure by the Owner to do so.

                                       2
<PAGE>   300

5       PAYMENT

        Escrow Agent's fees are payable in accordance with Schedule 4.

6       RELEASE EVENTS

        6.1    Subject to the provisions of Sections 6.2 and 6.3, Escrow Agent
               will release the Material to a duly authorised officer of the
               Licensee if any of the following events occur:

               6.1.1  the Owner enters into any composition or arrangement with
                      its creditors or (being a company) enters into liquidation
                      whether compulsory or voluntary (other than for the
                      purposes of solvency reconstruction or amalgamation) or
                      has a receiver or administrative receiver appointed over
                      all or any party off its assets or undertaking or a
                      petition is presented for an Administration Order or
                      (being an individual or partnership) becomes bankrupt, or
                      an event occurs within the jurisdiction of the country in
                      which the Owner is situated which has a similar effect to
                      any of the above events in the United Kingdom; or

               6.1.2  the Owner ceases to trade; or

               6.1.3  the Owner assigns copyright in the Material and the
                      assignee fails within 60 days of such assignment to offer
                      the Licensee substantially similar protection to that
                      provided by this Agreement without significantly
                      increasing the cost to the Licensee; or

               6.1.4  the Owner has defaulted in any obligation to provide the
                      Material under the Services Agreement and has failed to
                      remedy such default notified by the Licensee to the Owner.

        6.2    The Licensee must notify Escrow Agent of the event(s) specified
               in Section 6.1 by delivering to Escrow Agent a declaration (the
               "Declaration") made by an officer of the Licensee attesting that
               such event has occurred exhibiting:

               6.2.1  such documentation in support of the Declaration as Escrow
                      Agent shall reasonably require;

               6.2.2  a copy of the Services Agreement;

               6.2.3  a signed confidentiality undertaking as detailed in
                      Schedule 3

               then Escrow Agent will release the Source Code to the Licensee
               upon receipt of the release fee stated in Schedule 3.

        6.3    Upon receipt of a Declaration from the Licensee claiming a
               release event under Section 6.1.4 then Escrow Agent will release
               the Material to the Licensee upon receipt of the release fee
               stated in Schedule 4.

        6.4    Where there is any dispute as to the occurrence of any of the
               events set out in Section 6 or the fulfilment of any obligations
               detailed therein, such dispute will be referred at the request of
               either the Owner or the Licensee to the dispute resolution
               procedure set out in the Services Agreement.

                                       3
<PAGE>   301

7       CONFIDENTIALITY

        7.1    The Material shall remain the confidential property of the Owner
               and in the event that Escrow Agent provides a copy of the
               Material to the Licensee, the Licensee shall be permitted to use
               the Material only in accordance with a confidentiality
               undertaking in the form contained in Schedule 3 of this
               Agreement.

        7.2    Escrow Agent agrees to maintain all information and/or
               documentation coming into its possession or to its knowledge
               under this Agreement in strictest confidence and secrecy. Escrow
               Agent further agrees not to make use of such information and/or
               documentation other than for the purposes of this Agreement and
               will not disclose or release it other than in accordance with the
               terms of this Agreement.

        7.3    Termination of this Agreement will not relieve Escrow Agent or
               its employees or the Licensee or its employees from the
               obligations of confidentiality contained in this Section 7.

8       INTELLECTUAL PROPERTY RIGHTS

        The release of the Material to the Licensee will not act as an
        assignment of any Intellectual Property Rights that the Owner possesses
        in the Material.

9       VERIFICATION

        9.1    Subject to the provisions of Sections 9.2 and 9.3, Escrow Agent
               shall bear no obligation or responsibility to any person, firm,
               company or entity whatsoever to determine the existence,
               relevance, completeness, accuracy, effectiveness or any other
               aspect of the Material.

        9.2    Upon the Material being lodged with Escrow Agent, Escrow Agent
               shall perform those tests in accordance with its Standard
               Verification Service and shall provide a copy of the test report
               to the parties to this Agreement.

        9.3    The Licensee shall be entitled to require that Escrow Agent
               carries out a Full Verification. Any reasonable charges and
               expenses incurred by Escrow Agent in carrying out the Full
               Verification will be paid by the Licensee save that if in the
               opinion of the expert appointed by the Managing Director of
               Escrow Agent, the Material is substantially defective in content
               any such reasonable charges and expenses will be paid by the
               Owner.

10      ESCROW AGENT'S LIABILITY

        10.1   Escrow Agent shall not be liable for loss caused to the Owner or
               the Licensee either jointly or severally except for loss or
               damage to the Material to the extent that such loss or damage is
               caused by the negligent acts or omissions of Escrow Agent, its
               employees, agents or sub-contractors and in such event Escrow
               Agent's total liability in respect of all claims arising under or
               by virtue of this Agreement shall not (except in the case of
               claims for personal injury or death) exceed the sum of Pound
               Sterling 500,000.

        10.2   Escrow Agent shall in no circumstances be liable to the Owner or
               the Licensee for indirect or consequential loss of any nature
               whatsoever whether for loss of profit, loss of business or
               otherwise.

        10.3   Escrow Agent shall be protected in acting upon any written
               request, waiver, consent, receipt or other document furnished to
               it pursuant to this Agreement, not only in assuming its due
               execution and the validity and effectiveness of its provisions
               but also as to the

                                       4
<PAGE>   302

               truth and acceptability of any information contained in it,
               which Escrow Agent in good faith believes to be genuine and what
               it purports to be.

11      TERMINATION

        11.1   Escrow Agent may terminate this Agreement after failure by the
               Owner or the Licensee to comply with a 30 day written notice from
               Escrow Agent to pay any outstanding fee. If the failure to pay is
               on the part of the Owner, the Licensee shall be given the option
               of paying such fee itself. Such amount will be recoverable by the
               Licensee direct from the Owner.

        11.2   Escrow Agent may terminate this Agreement by giving 60 days
               written notice to the Owner and the Licensee. In that event the
               Owner and the Licensee shall appoint a mutually acceptable new
               custodian on terms similar to those contained in this Agreement.

        11.3   If a new custodian is not appointed within 30 days of delivery of
               any notice issued by Escrow Agent in accordance with the
               provisions of Section 11.2, the Owner or the Licensee shall be
               entitled to request the President for the time being of the
               British Computer Society to appoint a suitable new custodian upon
               such terms and conditions as he shall require. Such appointment
               shall be final and binding on all parties.

        11.4   The Licensee may terminate this Agreement at any time by giving
               written notice to the Owner and Escrow Agent.

        11.5   The Owner may only terminate this Agreement with the written
               request of the Licensee.

        11.6   This Agreement shall terminate upon release of the Material to
               the Licensee in accordance with Section 6.

        11.7   Upon termination under the provisions of Sections 11.2, 11.4,
               11.5 or 11.6, Escrow Agent will deliver the Material to the
               Owner. IF Escrow Agent is unable to trace the Owner, Escrow Agent
               will destroy the Material.

        11.8   Upon termination under the provisions o Section 11.1 the Material
               will be available for collection by the Owner from Escrow Agent
               for 30 days from the date of termination. After such 30 day
               period Escrow Agent will destroy the Material.

        11.9   Escrow Agent may forthwith terminate this Agreement and destroy
               the Material if it is unable to trace the Owner having used all
               reasonable endeavours to do so.

12      GENERAL

        12.1   This Agreement shall be governed by and construed in accordance
               with the laws of England and Wales.

        12.2   This Agreement represents the whole agreement relating to the
               escrow arrangements between the parties for the Package and
               supersedes all prior arrangements, negotiations and undertakings.

        12.3   All notices to be given to the parties under this Agreement shall
               be deemed to have been duly given or made when delivered
               personally or 7 days after posting or if sent by facsimile, 12
               hours after despatch to the party to which such notice is
               required to be given or made under this Agreement address to the
               principal place of business or for companies based in the UK, the
               registered office.

                                       5
<PAGE>   303
                                   SCHEDULE 1

                         MATERIAL: TECHNICAL INFORMATION

The source code of the Package known as [          ]

                                       1
<PAGE>   304
                                   SCHEDULE 2

                         MATERIAL: TECHNICAL INFORMATION

The Material shall be supplied with details of the following:

        1.     Details of the deposit; full name and version details, number of
               media items, media type and density, file or archive format, list
               or retrieval commands, archive hardware and operating system
               details.

        2.     Name and functionality of each module/application of the
               Material.

        3.     Names and versions of development tools etc.

        4.     Documentation describing the procedures for
               building/compiling/executing/using the software (technical
               notes, user guides).

        5.     Hardcopy directory listings of the contents of the media.

        6.     Name and contact details of employee(s) with knowledge of how to
               maintain and support the Material.

                                       1
<PAGE>   305
                                   SCHEDULE 3

                           CONFIDENTIALITY UNDERTAKING

This undertaking is given on release of the Material pursuant to an Escrow Agent
dated [date] between:

(1)     ("the Owner");

(2)     ("the Licensee"); and

(3)     Escrow Agent

1.      Definitions contained in the Escrow Agent will apply to this
        undertaking.

2.      In consideration of Escrow Agent delivering the Materials to the
        Licensee, the Licensee undertakes with the Owner and Escrow Agent.

        2.1    to use the Material only for the purpose of understanding,
               maintaining, developing, enhancing and correcting the Package
               exclusively on behalf of the Licensee;

        2.2    not to use the Material for any other purpose nor disclose it to
               any person save such of its employees or contractors who need to
               know the same in order to understand, maintain, develop, enhance
               and correct the Package exclusively on behalf of the Licensee. ;

        2.3    to hold all media containing the Material in a safe and secure
               environment when not in use; and

        2.4    forthwith to destroy the same should the Licensee cease to be
               entitled to use the Package.

                                       1
<PAGE>   306
                                   SCHEDULE 4

                     ESCROW AGENT'S FEES (ST POUND STERLING)

1.      Initial Fee

2.      Annual Fee

        (payable on completion of this Agreement and on each anniversary
        thereafter)

1.      Update Fee

        (per update after the first 4 updates per annum)

1.      Storage Fee

        (per annum, per cubic foot payable if the source exceeds 1 cubic foot)

1.      Release Fee

        (plus Escrow Agent's reasonable expenses)

               (i)    All fees are subject to VAT where applicable(1)

               (ii)   All fees are reviewed by Escrow Agent from time to time

--------
(1) Only applicable to countries within the EU.

                                       1
<PAGE>   307
Signed on behalf of Exult, Inc.

Name:
     --------------------------------------------------------------

Position:                                    (Authorised Signatory)
          -------------------------------

Signed on behalf of BP Amoco plc

Name:
     --------------------------------------------------------------

Position:                                    (Authorised Signatory)
          -------------------------------

Signed on behalf of Escrow Agent

Name:
     --------------------------------------------------------------

Position:                                    (Authorised Signatory)
          -------------------------------

                                       1
<PAGE>   308
COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                               FRAMEWORK AGREEMENT

                                   SCHEDULE O

                            BPA POLICIES AND CONTROLS

--------------------------------------------------------------------------------
FA Sch. O                                                                  Exult
Final

<PAGE>   309

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                                   SCHEDULE O

                            BPA POLICIES AND CONTROLS

1  PART 1

   The following Controls have been submitted to Exult in writing and Exult
   shall fulfil its obligation under this Agreement in accordance with such
   Controls.

   [***]*

2  PART 2

   The following Controls shall be reviewed and evaluated by BPA and Exult in
   accordance with this Agreement.

---------------
*  Confidential treatment is requested for redacted portion. The confidential
   redacted portion has been omitted and filed separately with the Securities
   and Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. O                               1                                  Exult
Final

<PAGE>   310

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

[***]*

---------------
*  Confidential treatment is requested for redacted portion. The confidential
   redacted portion has been omitted and filed separately with the Securities
   and Exchange Commission.

--------------------------------------------------------------------------------
FA Sch. O                               2                                  Exult
Final
<PAGE>   311
COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                               FRAMEWORK AGREEMENT

                                   SCHEDULE P

                         GLOBAL GOVERNANCE ARRANGEMENTS

--------------------------------------------------------------------------------
FA Sch. P                                                                  Exult
Final

<PAGE>   312

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                                TABLE OF CONTENTS

                                                                            Page
                                                                            ----

1. INTRODUCTION.............................................................. 1

2. GLOBAL GOVERNANCE PANEL................................................... 1

3. REGIONAL GOVERNANCE PANEL................................................. 2

4. COUNTRY REPRESENTATIVES................................................... 3

5. EXECUTIVE STEERING COMMITTEE.............................................. 4

6. REGIONAL STEERING COMMITTEES.............................................. 5

7. CONTRACT ADMINISTRATION DOCUMENTS......................................... 6

--------------------------------------------------------------------------------
FA Sch. P                               i                                  Exult
Final

<PAGE>   313

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                                   SCHEDULE P

                         GLOBAL GOVERNANCE ARRANGEMENTS

1. INTRODUCTION

   For the purposes of this Schedule, Exult shall mean Exult or the Exult
   Participating Affiliate where appropriate; BPA shall mean BPA or the BPA
   Participating Affiliate where appropriate.

2. GLOBAL GOVERNANCE PANEL

   2.1  As soon as reasonably practicable following the Commencement Date a
        Global Governance Panel will be established by the parties to focus
        primarily on global strategic issues. It is agreed that the Global
        Governance Panel should not be involved in day-to-day issues.

   2.2  The Global Governance Panel will be comprised of 4 voting members as
        follows:

        2.2.1 one Global Project Leader from each of Exult and BPA (who will
              also be members of the Executive Steering Committee); and

        2.2.2 one Global Commercial Contract Leader from each of Exult and BPA.

   2.3  The initial members of the Global Governance Panel are:

        BPA Global Project Leader

        Exult Global Project Leader

        BPA Global Commercial Contract Leader

        Exult Global Commercial Contract Leader

        Each party shall wherever reasonably practicable give the other 3 months
        written notice in the event it wishes to change its representatives on
        the Global Governance Panel.

   2.4  The Global Governance Panel shall be chaired alternately by a BPA
        representative and an Exult representative.

   2.5  The Global Governance Panel will meet no less than quarterly, and at
        other times as agreed between the parties. The meetings will be arranged
        to synchronise with those of the Regional Governance Panels and will
        take place approximately two weeks after meetings of the Regional
        Governance Panels.

   2.6  Voting will be on a unanimous basis and a full quorum will be required
        for voting purposes.

   2.7  The responsibilities of the Global Governance Panel will include:

        2.7.1 reviewing the overall performance of the parties' respective roles
              and responsibilities under this Agreement and of their respective
              Affiliates under the Country Agreements;

        2.7.2 reviewing significant recommendations and suggestions made by the
              Executive Steering Committee relating to the Services and/or this
              Agreement or any Country Agreement and initiate appropriate
              actions;

--------------------------------------------------------------------------------
FA Sch. P                               1                                  Exult
Final

<PAGE>   314

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

        2.7.3 submitting quarterly performance review reports to the Executive
              Steering Committee for its guidance and recommendations;

        2.7.4 when referred to it by any of the Regional Governance Panels,
              considering and agreeing changes in accordance with the Change
              Control Management procedure;

        2.7.5 seeking to resolve any Dispute referred to it in accordance with
              the Dispute Resolution Procedure.

   2.8  The parties shall procure that the members of the Global Governance
        Panel shall, at all times, act reasonably and in good faith having due
        regard to the interests of all parties.

3. REGIONAL GOVERNANCE PANEL

   3.1  As soon as reasonably practicable at the time of contracting the first
        Country in a region a Regional Governance Panel will be established by
        the parties for that Region to focus primarily on regional strategic
        issues. It is agreed that the Regional Governance Panels should not be
        involved in day-to-day issues.

   3.2  Each Regional Governance Panel will be comprised of 4 voting members as
        follows:

        3.2.1 one Regional Project Leader from each of Exult and BPA; and

        3.2.2 one Regional Commercial Contract Leader from each of Exult and
              BPA.

   3.3  The Regional Governance Panel shall be chaired alternately by a BPA
        representative and an Exult representative.

   3.4  The Regional Governance Panel will meet monthly, and at other times as
        agreed between the parties. The meetings will be arranged to synchronise
        with those of the Global Governance Panel as appropriate and will take
        place approximately two weeks before the meetings of the Global
        Governance Panel.

   3.5  Voting will be on a unanimous basis and a full quorum will be required
        for voting purposes.

   3.6  The responsibilities and authorities of the Regional Governance Panel
        will be determined and delegated in each case by the Global Governance
        Panel and may include matters within the relevant Region such as:

        3.6.1  agreeing an efficient and effective Due Diligence Exercise in
               each relevant Country;

        3.6.2  managing the internal interfaces with the Participating
               Affiliates and the Exult Participating Affiliates in relation to
               the Framework Agreement and the relevant Country Agreements;

        3.6.3  addressing, co-ordinating and prioritising with issues affecting
               the provision of the Services to Participating Affiliates under
               the Country Agreements as referred to it by the Country
               Representatives;

        3.6.4  reviewing the overall performance of the parties' respective
               Affiliates under the relevant Country Agreements;

        3.6.5  reviewing significant recommendations and suggestions made by
               Regional Steering Committee relating to the Services and/or any
               relevant Country Agreements and initiate appropriate actions;

--------------------------------------------------------------------------------
FA Sch. P                               2                                  Exult
Final

<PAGE>   315

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

        3.6.6  submitting quarterly performance review reports to the Regional
               Steering Committee for its guidance and recommendations;

        3.6.7  submit quarterly performance review reports to the Global
               Governance Panel;

        3.6.8  managing Change Requests outside the authority of the relevant
               Country Representative and otherwise in accordance with the
               Change Control Management procedure;

        3.6.9  seeking to resolve any Disputes referred to in accordance with
               the Dispute Resolution Procedure;

        3.6.10 referring matters outside its authority to the Global Governance
               Panel;

        3.6.11 identifying issues which may have an impact outside the relevant
               Region and referring these to the Global Governance Panel as
               required; and

        3.6.12 monitoring and reviewing the ongoing status of Third Party
               Contracts which are not Transferred to Exult Supplier.

   3.7  The parties shall procure that the members of the Regional Governance
        Panel shall, at all times, act reasonably and in good faith having due
        regard to the interests of all parties.

4. COUNTRY REPRESENTATIVES

   4.1  As soon as reasonably practicable following a Country Commencement Date,
        BPA and Exult shall procure that, the relevant Affiliates each appoint a
        Country Representative in respect of that Country.

   4.2  The Country Representatives will have day-to-day responsibility for
        managing the operation of the Country Agreement and supervising the
        co-operation and other matters between the parties.

   4.3  The responsibilities and authorities of each Country Representative will
        be determined and delegated in each case by the relevant Regional
        Governance Panel and may include matters such as:

        4.3.1 reviewing the overall performance of the parties' respective
              Affiliates under the relevant Country Agreement;

        4.3.2 interpretation of the Agreement;

        4.3.3 ensuring efficient flow of documentation under the Agreement;

        4.3.4 handling of Disputes within the authority of the Country
              Representative and referring others to the Regional Governance
              Panel in accordance with the Dispute Resolution Procedure;

        4.3.5 handling of Change Requests within the authority of the Country
              Representative and referring others to the Regional Governance
              Panel in accordance with the Change Control Procedure;

        4.3.6 submitting issues concerning the relationship between the parties
              to the Regional Steering Committee for its guidance and
              recommendations;

        4.3.7 submit [monthly/regular] performance review reports to the
              Regional Governance Panel;

--------------------------------------------------------------------------------
FA Sch. P                               3                                  Exult
Final

<PAGE>   316

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

        4.3.8 generally dealing with any matter or issue arising out of or in
              connection with the Country Agreement within the delegated
              authority of, the Country Representative;

        4.3.9 identifying and referring matters outside the Country
              Representative authority to the Regional Governance Panel; and

        4.3.10 identifying issues which may have an impact outside the relevant
              Country and referring these to the Regional Governance Panel for
              their attention.

   4.4  The parties shall procure that the Country Representatives shall, at all
        times, act reasonably and in good faith having due regard to the
        interests of all parties.

5. EXECUTIVE STEERING COMMITTEE

   5.1  As soon as reasonably practicable following the Commencement Date an
        Executive Steering Committee will be established by the parties to focus
        primarily on global relationship issues. It is agreed that the Executive
        Steering Committee should not be involved in day-to-day issues.

        The Executive Steering Committee will be comprised as follows:

        For BPA:

        5.1.1 the Executive Steering Committee shall be chaired by a BPA Group
              representative;

        5.1.2 one Global Project Leader from BPA (who will also be a member of
              the Global Governance Panel);

        5.1.3 four business stream representatives; and

        5.1.4 one IT representative.

        For Exult:

        5.1.5 one Exult corporate executive representative;

        5.1.6 one Global Project Leader who will also be a member of the Global
              Governance Panel; and

        5.1.7 IT/e-commerce/services representation.

        Each party shall wherever reasonably practicable give the other 3 months
        written notice in the event it wishes to change its representatives on
        the Global Governance Panel.

   5.2  The Executive Steering Committee will meet quarterly, and at other times
        as agreed between the parties.

   5.3  The Executive Steering Committee shall be a non-voting body.

   5.4  The responsibilities of the Executive Steering Committee will include:

        5.4.1 reviewing the global relationship issues arising out of the
              Framework Agreement and the Country Agreements;

        5.4.2 reviewing significant recommendations and suggestions made by the
              Regional Steering Committee relating to issues affecting the
              relationships between the parties and relationships between the
              stakeholders;

--------------------------------------------------------------------------------
FA Sch. P                               4                                  Exult
Final

<PAGE>   317

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

        5.4.3 reviewing performance and providing advice and guidance to the
              Global Governance Panel for Performance improvement and making
              recommendations directly to BPA and Exult on issues affecting the
              relationships between the parties and relationships between the
              stakeholders.

   5.5  The parties shall procure that the members of the Executive Steering
        Committee shall, at all times, act reasonably and in good faith having
        due regard to the interests of all parties.

6. REGIONAL STEERING COMMITTEES

   6.1  At the same time as a Regional Governance Panel is established a
        Regional Steering Committee will be established by the parties for that
        Region to focus primarily on issues effecting relationships between the
        parties and between the stakeholders in the relevant Region. It is
        agreed that the Regional Steering Committees should not be involved in
        day-to-day issues.

   6.2  The Regional Steering Committee will be comprised as follows:

        6.2.1 one member of the relevant Regional Governance Panel from each of
              Exult and BPA;

        6.2.2 two other appropriate representatives from Exult such as the IT
              manager, the Service Centre Manager or representatives from
              equivalent roles; and

        6.2.3 up to four other representatives from BPA.

   6.3  The Regional Steering Committees shall be chaired by a BPA
        representative.

   6.4  The Regional Steering Committees will meet quarterly or otherwise, at
        times as agreed between the parties and will be synchronised to precede
        the Executive Steering Committee meetings.

   6.5  The Regional Steering Committees shall be non-voting bodies.

   6.6  The responsibilities and authorities of the Regional Steering Committees
        will be determined and delegated in each case by the Executive Steering
        Committee and may include matters such as;

        6.6.1 reviewing the Regional relationship issues arising out of the
              Framework Agreement and of the relevant Country Agreements;

        6.6.2 reviewing significant recommendations and suggestions made by the
              Country Representatives relating to issues affecting the
              relationships between the parties and relationships between the
              stakeholders in the relevant Region;

        6.6.3 reviewing performance and providing advice and guidance to the
              Regional Governance Panel for performance improvement and making
              recommendations directly to the Executive Steering Committee on
              issues affecting the relationships between the parties [and
              relationships between the Stakeholders];

        6.6.4 submitting quarterly reviews to the Executive Steering Committee.

   6.7  The parties shall procure that the members of the Regional Steering
        Committees shall, at all times, act reasonably and in good faith having
        due regard to the interests of all parties.

7. CONTRACT ADMINISTRATION DOCUMENTS

   7.1  All contract administration documents shall be in English unless
        required otherwise by any law of a Country, in which case contract
        administration documents shall be prepared in both English and the
        language required by law of the relevant Country.

--------------------------------------------------------------------------------
FA Sch. P                               5                                  Exult
Final
<PAGE>   318
COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                               FRAMEWORK AGREEMENT

                                   SCHEDULE Q

                                 DATA PROTECTION

--------------------------------------------------------------------------------
FA Sch. Q                                                                  Exult
Final

<PAGE>   319

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                                TABLE OF CONTENTS

                                                                            PAGE
                                                                            ----

1 DEFINITIONS...............................................................  1

2 PROCESSOR'S OBLIGATIONS AND WARRANTIES....................................  2

3 DATA EXPORT...............................................................  4

4 WARRANTY..................................................................  5

5 BPA'S OBLIGATIONS.........................................................  5

--------------------------------------------------------------------------------
FA Sch. Q                             i                                    Exult
Final

<PAGE>   320

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                                   SCHEDULE Q

                                 DATA PROTECTION

                                     PART I

                           DATA PROCESSING OBLIGATIONS

1  DEFINITIONS

   For the purposes of this Schedule, the following terms shall have the
   following meanings:

   "AGREEMENT" means this Agreement and each Country Agreement;

   "APPROPRIATE TECHNICAL AND ORGANISATIONAL MEASURES" means such necessary
   measures that need to be taken in order to guarantee the security of the
   personal data and to avoid unauthorised, accidental or unlawful alteration,
   loss, disclosure, access to and processing of the personal data, taking
   account of the state of technology and the cost of their implementation, the
   nature of the personal data stored, and the risks posed by the processing
   whether they arise from human action or from physical or natural means.
   Specific regard shall be had to any relevant guidance, if any, provided by
   the Authority in each Country;

   "AUTHORITY" means the relevant data protection authority in the Country;

   "AUTOMATED DECISION" means a decision which produces legal effects or
   significantly affects a data subject and which is based solely on automated
   processing of data intended to evaluate certain personal aspects such as
   performance at work, creditworthiness, reliability and conduct etc;

   "BPA" means BPA and each BPA Participating Affiliate;

   "CLIENT PERSONAL DATA" means any personal data Processed by Exult Supplier
   for or on behalf of BPA in the context of the provision of the Services;

   "DATA SUBJECT" is one who can be identified, directly or indirectly, in
   particular by reference to an identification number or to one or more factors
   specific to his physical, physiological, mental, economic, cultural or social
   identity from any personal data;

   "DIRECTIVES" means the European Union Directive entitled "Directive 95/46/EC
   of the European Parliament and of the Council of 24 October 1995 on the
   protection of individuals with regard to the processing of personal data and
   on the free movement of such data" and the European Union Directive entitled
   "Directive 97/66/EC concerning the processing of personal data and the
   protection of privacy in the telecommunications sector";

   "EXULT" means Exult and each Exult Participating Affiliate;

   "IMPLEMENTING LEGISLATION" means the legislation and any guidance, policy or
   recommendations providing by the Authority (if any) in the Country which
   implements the Directives;

   "PERSONAL DATA" means any information relating to an identified or
   identifiable natural person. For the purposes of this definition, an
   identifiable person is one who can be identified, directly or indirectly, in
   particular by reference to an identification number or to one or more factors
   specific to his physical, physiological, mental, economic, cultural or social
   identity;

   "PROCESS" or "PROCESSING" means any operation or set of operations which
   is/are performed upon personal data, whether or not by automatic means,
   including collection, recording, organisation, storage, adaptation or
   alteration, retrieval, consultation, use, disclosure by transmission,
   dissemination or otherwise making available, alignment or combination,
   blocking, erasure or destruction;

--------------------------------------------------------------------------------
FA Sch. Q                               1                                  Exult
Final

<PAGE>   321

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

   "PURPOSES" means the purposes for which BPA personal data is to be Processed,
   as may be amended from time to time by the parties, and as currently set out
   in Schedule A (Scope of Services);

   "SENSITIVE DATA" means personal data revealing racial or ethnic origin,
   political opinions, religious or philosophical beliefs, trade-union
   membership, or health or sex life;

   "THIRD COUNTRY" means any country outside the European Economic Area.

2  PROCESSOR'S OBLIGATIONS AND WARRANTIES

   2.1  GENERAL OBLIGATIONS

        Exult hereby agrees during the term of the Agreement:

        2.1.1 to act only solely on the instructions of BPA and in so doing to
              process BPA personal data on behalf of BPA solely for the
              Purposes;

        2.1.2 to process BPA personal data in accordance with the Directives and
              Implementing Legislation if the personal detail is subject to the
              Directives; and

        2.1.3 to process BPA personal data in accordance with the provisions of
              this Agreement.

   2.2  SPECIFIC OBLIGATIONS

        Without limiting the generality of Section 2.1, Exult shall;

        2.2.1 REGISTRATION AND AUTHORITY

              Ensure that it has the necessary legal authority for the purpose
              of processing BPA personal data for the Purposes in accordance
              with the terms of this Agreement;

        2.2.2 SECURITY

              Prior to any processing of BPA personal data:

              (i)   put in place appropriate technical and organisational
                    measures to protect BPA personal data (including suitable
                    measures to protect Sensitive Data) against accidental or
                    unlawful destruction or accidental loss, alteration,
                    unauthorised disclosure or access and against all other
                    unlawful forms of processing;

              (ii)  put in place adequate security programmes and procedures to
                    ensure that unauthorised persons will not have access to the
                    equipment used to process BPA personal data, and that any
                    persons it authorises to have access to BPA personal data
                    will respect and maintain the confidentiality and security
                    of BPA personal data; and

              (iii) have reviewed and to continue to review its security
                    programmes and procedures to ensure that they are adequate,
                    having regard to industry good practice and the cost of
                    their implementation at that time; and

              (iv)  once processing has commenced in accordance with this
                    Agreement, if at any time Exult becomes aware of any breach
                    in security advise BPA forthwith of the nature and extent of
                    the breach and shall take all necessary remedial action and
                    shall indemnify BPA against all costs, damages or other
                    losses arising out of such breach, except to the extent such
                    loss results from BPA failing to perform its obligations in
                    Section 5 below.

--------------------------------------------------------------------------------
FA Sch. Q                                  2                               Exult
Final

<PAGE>   322

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

        2.2.3 ASSISTANCE AND ENQUIRIES

              (i)   without limitation to the other provisions of this
                    Agreement, take all reasonable steps to enable BPA to comply
                    with its obligations under the Directives and relevant
                    Implementing Legislation in relation to BPA personal data,
                    promptly upon being notified of such steps by BPA;

              (ii)  upon receiving any request for information or assistance in
                    relation to BPA personal data, from BPA, the Authority,
                    other regulatory body in which has jurisdiction or a data
                    subject, Exult will promptly provide all relevant
                    information to BPA or the Authority as requested by BPA;

              (iii) promptly appoint an individual (a "Data Protection Officer")
                    within its organisation authorised to respond to any
                    enquiries made pursuant to this Section 2.2.3 or otherwise
                    in relation to this Agreement and with such other roles,
                    responsibilities and powers (if any) as may be required by
                    the laws implementing the Directives in the jurisdiction of
                    BPA and shall promptly notify the details of this individual
                    to BPA.

        2.2.4 ENFORCEMENT

              Recognise and agree BPA employees may enforce against Exult any of
              their rights as Data Subjects under the Directives or Implementing
              Legislation in relation to the processing by Exult of the BPA
              personal data;

        2.2.5 DATA QUALITY

              Subject to Section 2.1.1 above, to, where necessary, maintain the
              accuracy of BPA personal data and keep it up to date. Exult shall
              comply with all instructions from BPA or any data subject to whom
              BPA personal data relates to rectify, delete and update any BPA
              personal data and, if so requested by BPA, shall notify in writing
              BPA and/or the data subject as appropriate within a reasonable
              time that it has done so.

        2.2.6 DATA EXPORT

              Not export from any Country within the European Economic Area any
              BPA personal data to any Third Country without BPA's prior written
              consent such consent not to be unreasonably withheld or delayed
              provided that BPA has given such consent in relation to the USA;

        2.2.7 ACCESS

              If the personal data is subject to the Directives, provide the
              data subject with the same rights of access, correction, blocking,
              suppression or deletion available to such individual in the
              relevant Countries which are subject to the Directives;

        2.2.8 DISCLOSURE

              (i)   not to disclose, either free of charge or in return for
                    payment, not even for its preservation, any BPA personal
                    data to any other legal or natural person other than where
                    BPA has given its prior written consent to such disclosure
                    or where there is a legal obligation or there is a
                    regulatory obligation or where Exult is responding to a
                    request from the Authority or other authorial regulatory
                    body, in which case BPA must, where this is permitted by
                    law, be informed where practicable prior to such disclosure;
                    and

--------------------------------------------------------------------------------
FA Sch. Q                                 3                                Exult
Final

<PAGE>   323

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

              (ii)  where BPA has consented to a disclosure in accordance with
                    2.2.6(i) above, BPA may require Exult to procure any
                    disclosee to whom BPA personal data is disclosed pursuant to
                    such clause to enter into an agreement for the protection of
                    personal data in similar terms to this Agreement.

        2.2.9 RETENTION AND DESTRUCTION

              Keep BPA personal data in such form as shall permit the
              identification of data subjects for no longer than is necessary
              for the Purposes of providing the Services or as instructed by
              BPA;

        2.2.10 AUDIT

              Submit its facilities used to process personal data, data files
              and documentation needed for processing for auditing and/or
              certification by BPA (or other duly qualified auditors of
              inspection authorities not reasonably objected to by Exult and
              approved by BPA) on reasonable notice and at reasonable times to
              ascertain compliance with the obligations and warranties in this
              Schedule; and

        2.2.11 EMPLOYEE COMPLIANCE

              Ensure the compliance of its employees from time to time with the
              terms of this Schedule.

3  DATA EXPORT

   3.1  If BPA consents to the export of BPA personal data in accordance with
        Section 2.2.6 of this Schedule and if the personal data is subject to
        the Directives it shall ensure that the party to whom BPA personal data
        is exported shall:

        3.1.1 process BPA personal data in accordance with any industry or other
              codes of practice to which it subscribes and in accordance with
              the data protection principles set out in the Directive, including
              without limitation the principles in Article 6 of the Directive
              relating to data quality and Article 17 of the Directive relating
              to security;

        3.1.2 provide the data subject with the same rights of access,
              correction, blocking, suppression or deletion available to such
              individual Countries in which the personal data is subject to the
              Directives;

        3.1.3 process BPA personal data purposes of and to the extent required
              to provide the Services;

        3.1.4 maintain the accuracy of the data and keep it up to date;

        3.1.5 comply with all instructions from BPA to rectify, delete and
              update any personal data and confirm to BPA within a reasonable
              time that it has done so;

        3.1.6 appoint, and identify to BPA and, if requested by BPA to the
              Authority, an individual within its organisation authorised to
              respond to enquiries from the Authority or a data subject
              concerning its processing of his or her personal data;

--------------------------------------------------------------------------------
FA Sch. Q                                 4                                Exult
Final

<PAGE>   324

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

4  WARRANTY

   Exult warrants that it will process BPA personal data only:

   4.1  for the purposes of and to the extent required to provide the Services;

   4.2  to the extent they are applicable, in accordance with the Directives and
        the provisions of the Implementing Legislation; and

   4.3  in accordance with the provisions of this Agreement.

5  BPA'S OBLIGATIONS

   5.1  BPA warrants that:

        5.1.1 it will obtain the written consent of all Data Subjects whose
              personal data may be processed by Exult as part of the Services
              under this Agreement;

        5.1.2 it will indemnify and hold harmless Exult against all costs,
              damages or other losses caused by any inaccuracy in the personal
              data which BPA provides to Exult and which results in Exult having
              any enforcement proceedings taken by BPA employees and/or
              Authorities;

        5.1.3 it shall ensure that it is permitted under its registrations with
              the Authorities in all Countries to transfer personal data to
              third party suppliers such as Exult;

        5.1.4 it will co-operate with Exult to ensure that all personal data is
              accurate and that the Directives and Implementing Legislation are
              complied with in the applicable Countries.

--------------------------------------------------------------------------------
FA Sch. Q                                 5                                Exult
Final<PAGE>   1

                                                                    EXHIBIT 10.9

                             Dated 7 December, 1999

                                 BP AMERICA INC

                                       and

                                   EXULT, INC.

                              US COUNTRY AGREEMENT

                                 One Silk Street
                                 London EC2Y 8HQ

                             Tel: (44-171) 456 2000

<PAGE>   2

                                TABLE OF CONTENTS
<TABLE>
<CAPTION>
CONTENTS                                                            PAGE
<S>     <C>                                                         <C>
 1      Definitions and Interpretation ........................       2
 2      Term ..................................................       2
 3      Services ..............................................       3
 4      Exclusivity ...........................................       6
 5      Client Obligations including BPA Responsibilities .....       7
 6      Transfer Arrangements .................................       8
 7      Third Party HR Contracts ..............................      10
 8      Front End Consents ....................................      13
 9      Change Control Management Process .....................      14
10      Charges, Invoicing and Payment ........................      14
11      Taxes .................................................      14
12      Audit .................................................      16
13      Key Personnel .........................................      18
14      Termination ...........................................      18
15      Suspension of a Process ...............................      20
16      Winding Up Assistance .................................      21
17      Financial Consequences of Termination .................      22
18      Transfer Arrangements on Termination ..................      24
19      Intellectual Property Rights ..........................      26
20      Confidentiality .......................................      28
21      Data Protection and Security ..........................      29
22      Contract and Service Management .......................      30
23      Contract Minimums .....................................      33
24      Warranties ............................................      34
25      Limitation on Liability ...............................      36
26      Indemnities and Defence of Claims .....................      38
27      Insurance .............................................      43
28      Recovery of Damage Awards .............................      43
29      Dispute Resolution ....................................      44
30      Force Majeure .........................................      46
31      Assignment ............................................      47
32      Subcontracting ........................................      47
33      Participating Affiliates ..............................      49
34      General Terms .........................................      49
</TABLE>

                                       i
<PAGE>   3

         PARTIES

         THIS AGREEMENT is made on            December 1999

         BETWEEN:

(1)      BP AMERICA INC, a company incorporated under the laws of Delaware,
         whose principal office is at 200 East Randolph Drive, Chicago, IL 60601
         ("CLIENT"); and

(2)      EXULT, INC., a company incorporated under the laws of Delaware whose
         principal office is at 4 Park Plaza, Suite 350, Irvine, California,
         92614 ("EXULT SUPPLIER").

         WHEREAS:

(A)      By an agreement (the "Framework Agreement") dated 7 December, 1999
         between BPA Amoco p.l.c. ("BPA") a company incorporated under the laws
         of England, and Exult, Inc. ("Exult"), a company incorporated under the
         laws of the State of Delaware, a framework was agreed to enable Exult
         and its Affiliates to provide certain human resource management
         services to BPA and certain of its Affiliates.

(B)      The purpose of this Agreement is to set out the terms on which Exult
         Supplier is to supply the Services to the Client in the United States
         of America.

         NOW IT IS HEREBY AGREED as follows:

1        DEFINITIONS AND INTERPRETATION

         1.1      The definitions applying to this Agreement are set out in
                  Schedule Z (Definitions).

         1.2      A reference to any statute, enactment, order, regulation or
                  other similar instrument shall be construed as a reference to
                  the statute, enactment, order, regulation or instrument as
                  amended by any subsequent statute, enactment, order,
                  regulation or instrument or as contained in any subsequent
                  re-enactment thereof.

         1.3      Headings are included in this Agreement for ease of reference
                  only and shall not affect the interpretation or construction
                  of this Agreement.

         1.4      References to Clauses and Schedules are, unless otherwise
                  provided, references to clauses and schedules in or to this
                  Agreement.

         1.5      References to the words "include(s)" or "including" shall be
                  construed without limitation to the generality of the
                  preceding words.

2        TERM

         This Agreement shall take effect on the Commencement Date and, unless
         the Client provides notice under Clause 14.4 (Termination on Notice
         after the Initial Period) that it wishes to

                                       2
<PAGE>   4

         terminate the Agreement on notice after the Initial Period, the
         Agreement shall continue thereafter subject to the other provisions of
         Clause 14 (Termination).

3        SERVICES

         3.1      The Services

                  3.1.1    Exult Supplier shall provide the Services to the
                           Client and the Participating Affiliates in accordance
                           with the Transition Plan, the Service Levels, the
                           Controls, Good Industry Practice and otherwise in
                           accordance with the terms and conditions of this
                           Agreement.

                  3.1.2    Exult Supplier shall supply sufficient and
                           appropriately qualified and skilled Employees and
                           Subcontractors to provide the Services to the Client.

                  3.1.3    Exult Supplier shall be responsible for the
                           management and technical supervision of the
                           performance of the Services by Employees and
                           Subcontractors under this Agreement.

                  3.1.4    Except as otherwise provided in this Agreement, Exult
                           Supplier shall be responsible for ensuring it has all
                           the assets required to provide the Services.

                  3.1.5    In performing the Services Exult Supplier shall use
                           reasonable endeavours to perform its duties in such
                           manner and at such times so that no act, omission or
                           default of the Exult Supplier shall, to its
                           knowledge, constitute, cause or contribute to any
                           breach by BPA, the Client or any of the Participating
                           Affiliates of any contract, including, but not
                           limited to, the Third Party Contracts binding upon
                           BPA, the Client or the Participating Affiliates
                           relating to the Client Premises, the Client Assets
                           or, the provision of the Services.

         3.2      CONTROLS

                  3.2.1    For the avoidance of doubt, the Client shall be
                           responsible for establishing and maintaining BPA
                           Controls, including, but not limited to, management
                           overview and determination of BPA Controls relating
                           to human resource management policies and practices.
                           Exult Supplier shall have no responsibility for the
                           establishment and maintenance of BPA Controls, but
                           shall comply with BPA Controls in accordance with the
                           terms of this Agreement .

                  3.2.2    As at the Commencement Date, the BPA Controls listed
                           in Part 1 of Schedule O, BPA Controls, have been
                           provided to Exult Supplier in writing and the parties
                           have agreed that Exult Supplier shall comply with
                           such agreed BPA Controls when fulfilling its
                           obligations under this Agreement.

                  3.2.3    During the 6 month period following the Commencement
                           Date, the parties shall work together in good faith
                           to review and evaluate the BPA Controls listed in
                           Part 2 of Schedule O. Such review will involve an
                           assessment of the

                                       3
<PAGE>   5

                           applicability of such BPA Controls to the performance
                           of Exult Supplier's obligations under this Agreement
                           and the impact, if any, of Exult's compliance with
                           such BPA Controls in terms of the scope of Services,
                           Service Levels, Charges or any other aspect of this
                           Agreement.

                  3.2.4    It is the intention of the parties that through the
                           review process referenced in Clause 3.2.3, the BPA
                           Controls listed in Part 2 of Schedule O will be
                           agreed between the parties and included within Part 1
                           of Schedule O and Exult Supplier's performance of its
                           obligations under this Agreement shall be subject to
                           compliance with such additional agreed BPA Controls.

                  3.2.5    In the event that the parties are unable to reach
                           agreement within [***]* of the review as to the
                           inclusion of any BPA Controls pursuant to Clause
                           3.2.4 then at the end of such [***]* period, those
                           BPA Controls shall be deemed to have been included in
                           Part 1 and the Change Control Management process
                           shall be applied to implement such BPA Controls.

                  3.2.6    In addition to the provisions in Clauses 3.2.4 and
                           3.2.5 for inclusion of BPA Controls into this
                           Agreement, the parties shall procure the Regional
                           Governance Panel to review the BPA Controls
                           periodically during the term of this Agreement and to
                           use reasonable endeavours to agree and include:

any improvements and updates to BPA Controls; and

any additional BPA Controls established or determined by the Client in relation
to human resource management or to its business generally.

                  3.2.7    In the event that the parties are unable to reach
                           agreement as to the inclusion of any BPA Controls
                           pursuant to Clause 3.2.6 within [***]* of the review,
                           those BPA Controls shall be deemed to have been
                           included in Part 1 and the Change Control Management
                           process shall be applied to implement such BPA
                           Controls.

                  3.2.8    Within [***]* following the Commencement Date and
                           consistent with the Process Take On Dates as set out
                           in the Country Transition Plan, Exult Supplier will
                           develop a Quality Control Document. The Quality
                           Control Document shall thereafter be reviewed
                           periodically by the Regional Governance Panel with a
                           view to agreeing and incorporating any improvements
                           and updates thereto.

                  3.2.9    Any alleged or suspected violation of the BPA
                           Controls by any Employees in the performance of this
                           Agreement shall be promptly reported by the party
                           with knowledge of the alleged or suspected violation
                           to the other party. Exult Supplier shall permit the
                           Client to conduct an investigation into the matter
                           and shall co-operate with any investigation into such
                           matter conducted by the Client and shall take
                           whatever Exult Supplier deems to be the appropriate
                           corrective action with respect to any such violation
                           by the Exult Personnel.

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       4
<PAGE>   6

         3.3      NON-PERFORMANCE AGAINST KPI'S

                  3.3.1    Exult Supplier's performance of the Services shall be
                           measured against Service Levels, including the KPIs.

                  3.3.2    If at any time after the applicable date determined
                           in accordance with Schedule B (Service Levels), there
                           is a KPI Failure, Exult Supplier shall credit the
                           Client with the applicable Service Credit in
                           accordance with the procedure set out in Schedule C
                           (Charges and Invoicing) and the Client may at its
                           option seek any other remedy set forth in this
                           Agreement, provided that:

                           (i)      the amount of such Service Credit shall be
                                    taken into account when assessing any Award
                                    made to the Client pursuant to any other
                                    remedy in relation to the default resulting
                                    in the KPI Failure; and

                           (ii)     the Client shall provide Exult Supplier with
                                    notice that it intends to pursue such
                                    alternative remedy within [***]* of recovery
                                    of the relevant Service Credit from Exult
                                    Supplier in accordance with Schedule C
                                    (Charges and Invoicing).

         3.4      PROJECTS

                  The Client may from time to time request Exult Supplier by
                  written notice to undertake a Project in accordance with the
                  Change Control Management process and the procedures set out
                  in Schedule H (Projects). Projects included within the scope
                  of this Agreement at the Commencement Date, if any, are set
                  out in Schedule H. Unless otherwise agreed, Projects will be
                  charged at the Standard Rates.

         3.5      DISASTER RECOVERY

                  3.5.1    In respect of each Process, Exult Supplier shall,
                           from the relevant Process Take On Date use and comply
                           with the existing BPA Disaster Recovery Plan (except
                           to the extent that Client has not provided Exult
                           Supplier with a copy of the existing BPA Disaster
                           Recovery Plan) and shall within [***]* of the
                           Commencement Date develop and implement an Exult
                           Supplier Disaster Recovery Plan appropriate to the
                           provision of the Services. BPA makes no
                           representation that the BPA Disaster Recovery Plan is
                           adequate for these purposes and, therefore, Exult
                           Supplier shall have no liability for its failure to
                           reinstate any of the Services to the extent that it
                           has complied with such plan. The Exult Supplier
                           Disaster Recovery Plan shall cover critical
                           personnel, operations, Systems and processing at
                           facilities used in the provision of the Services.
                           Exult Supplier shall maintain the Exult Supplier
                           Disaster Recovery Plan and shall conduct annual tests
                           to ensure its effectiveness. Exult Supplier shall
                           consult with the Client in the preparation and
                           development of the Exult Supplier Disaster Recovery
                           Plan and the Regional Governance Panel shall use its
                           reasonable endeavours to agree any improvements to
                           it. In the event that such agreement is not reached
                           within [***]* of the proposal being made the

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       5
<PAGE>   7

                           improvement will be deemed to be adopted and will be
                           implemented in accordance with the Change Control
                           Management process.

                  3.5.2    As part of the consultation process described in
                           Clause 3.5.1, Exult Supplier shall provide the Client
                           with copies of the Exult Supplier Disaster Recovery
                           Plan, including any updates to such plan which are
                           developed by Exult Supplier.

         3.6      COMPATIBILITY OF IT SYSTEMS

                  It is the intention of the parties that the Systems and IT
                  infrastructure, including the Exult IT Domain, Exult Systems
                  and Future Systems, to be developed to support the provision
                  of the Services shall be compatible with BPA's IT
                  infrastructure and systems architecture existing at the
                  Commencement Date (the "Existing IT Domain"). The parties will
                  co-operate in good faith to ensure that this can be achieved
                  so that the Leveraged Operations can be implemented with the
                  minimum of disruption to the Existing IT Domain, provided that
                  if either party considers that a change to the Existing IT
                  Domain is necessary in order to allow the provision of the
                  Services to the Service Levels and achieve Leveraged
                  Operations then such change shall be implemented by way of the
                  Change Control Management process.

         3.7      VALIDATION EXERCISE

                  3.7.1    Following the Commencement Date, Exult Supplier and
                           the Client will work in co-operation to complete the
                           Validation Exercise in accordance with Schedule G.

                  3.7.2    The costs of the Validation Exercise shall be dealt
                           with in accordance with Schedule C.

         3.8      PROCESS DESCRIPTIONS

                  3.8.1    Exult Supplier shall maintain in an electronic format
                           (where possible) updated system documentation and
                           procedures providing a clear description of the
                           Service Delivery Model once the Services are
                           delivered (the "Process Descriptions").

                  3.8.2    Exult Supplier shall provide the Client with access
                           to such Process Descriptions as reasonably requested
                           by the Client.

4        EXCLUSIVITY

         The parties acknowledge that Exult Supplier will have an exclusive
         right to offer to provide Services and Underlying Technology to the
         Client in the United States of America save that the Client has the
         right to obtain human resources services (including the Services)
         directly from itself, from BPA, from a BPA Affiliate or from a third
         party in respect of:

                                       6
<PAGE>   8

         4.1      [***]*

         4.2      services received by the Client under Third Party Contracts
                  which are not Transferred to Exult Supplier pursuant to Clause
                  7 (Third Party HR Contracts);

         4.3      services received by the Client under Sensitive Third Party
                  Contracts pursuant to Clause 7 (Third Party HR Contracts);

         4.4      [***]*

         4.5      [***]*

         4.6      any Affected Process in relation to which the Client has
                  terminated this Agreement pursuant to Clause 15.5.1
                  (Suspension of a Process).

5        CLIENT OBLIGATIONS INCLUDING BPA RESPONSIBILITIES

         5.1      The Client shall perform its obligations under this Agreement,
                  including, but not limited to, the BPA Responsibilities, in
                  accordance with this Agreement.

         5.2      The Client shall arrange for the giving of timely approvals,
                  management input, information and management review of issues
                  as and when they are requested by Exult Supplier. The Client
                  will provide Exult Supplier and its Employees and
                  Subcontractors full and timely access to all staff relevant to
                  the provision of the Services to the extent reasonably needed
                  by Exult Supplier to make decisions in relation to, or to
                  perform the Services. In the event that such access is not
                  provided, Exult's Country Representative will advise the
                  Client's Country Representative.

         5.3      The Client shall be responsible for establishing and
                  maintaining its management policies and strategies, including,
                  but not limited to, policies relating to the Client's human
                  resources function. Exult Supplier shall have no
                  responsibility for the establishment or maintenance of such
                  policies.

         5.4      Exult Supplier shall not be liable for any delay or failure on
                  its part to provide all or any of the Services or failure to
                  perform its other obligations under this Agreement to the
                  extent that this results from:

                  5.4.1    a failure by the Client to meet any of the Client's
                           obligations under this Agreement, including, but not
                           limited to, BPA Responsibilities;

                  5.4.2    errors, omissions or inadequacies in data,
                           information or instructions provided by the Client
                           which Exult Supplier relies on to provide the
                           Services, but only to the extent that Exult Supplier
                           ought not to have been aware of any such errors,
                           omissions or inadequacies;

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       7
<PAGE>   9

                  5.4.3    the negligent acts or negligent omissions of the
                           Client in connection with this Agreement; or

                  5.4.4    the Client preventing Exult Supplier from
                           implementing the agreed Exult Service Delivery Model
                           by failing to fulfil its obligations in respect of
                           such implementation as set out in this Agreement or
                           as otherwise agreed between the parties.

         5.5      Exult Supplier shall notify the Client on becoming aware of
                  the occurrence of any of the circumstances in Clause 5.4.1 to
                  Clause 5.4.4 that may cause a delay or failure and shall use
                  reasonable endeavours to continue to provide the Services. To
                  the extent that either party believes consequential changes to
                  Services, Charges, Service Levels or any other obligations
                  arising under the Agreement are necessary as a result of the
                  Client's failure to meet its obligations, the matter shall be
                  referred to the Regional Governance Panel which shall
                  determine the changes, if any, that should be implemented in
                  accordance with the Change Control Management process. If the
                  Regional Governance Panel is unable to resolve this issue the
                  matter shall be referred to an Arbitrator appointed pursuant
                  to Clause 29.3 (Dispute Resolution).

6        TRANSFER ARRANGEMENTS

         6.1      CLIENT PREMISES

                  6.1.1    The Client shall use its reasonable endeavours to
                           make available, or to procure that there is made
                           available, should Exult Supplier so reasonably
                           request, Client Premises to enable Exult Supplier to
                           perform the Services.

                  6.1.2    Exult Supplier shall occupy the Client Premises made
                           available to Exult Supplier in accordance with terms
                           and conditions of this Agreement and other terms
                           which are appropriate for those Client Premises as
                           agreed between the parties.

                  6.1.3    Any charges charged by the Client to Exult Supplier
                           for the use of Client Premises shall be charged back
                           to the Client as Pass Through Costs. Any reasonable
                           costs incurred by Exult Supplier in vacating Client
                           Premises and in establishing alternative premises
                           shall be charged to the Client as Pass Through Costs.

         6.2      CLIENT ASSETS

                  6.2.1    Without prejudice to Clause 19 (Intellectual
                           Property), the Client shall use its reasonable
                           endeavours to transfer, license, lease or otherwise
                           make available, to the extent it has the power to do
                           so, the Client Assets (as agreed between the parties
                           pursuant to the Due Diligence Exercise and/or
                           Validation Exercise) to enable Exult Supplier to
                           perform the Services.

                  6.2.2    Exult Supplier shall use Client Assets in accordance
                           with terms and conditions which are appropriate for
                           those Client Assets as agreed by the parties.

                                       8
<PAGE>   10

                  6.2.3    Any Charges charged by the Client to Exult Supplier
                           for the use of Client Assets shall be charged back to
                           the Client as Pass Through Costs.

         6.3      EXULT SYSTEMS

                  6.3.1    Licences in respect of Exult Systems shall be dealt
                           with in accordance with Clause 19.

                  6.3.2    Subject to Clause 6.3.3 and Clause 19.6 (Licences of
                           Exult Supplier Intellectual Property on Termination),
                           the licences granted under Clause 6.3.1 shall be
                           royalty free.

                  6.3.3    Where the Exult Systems or Future Systems include
                           software or other material licensed from a third
                           party for which such third party generally charges a
                           royalty to licensees, Exult Supplier reserves the
                           right to charge the Client such royalty in respect of
                           such software or materials. Any such royalty will be
                           equivalent to the royalty sum Exult Supplier pays to
                           the third party in respect of the licence. Any such
                           royalty charged to the Client shall be charged as a
                           Pass Through Cost.

                  6.3.4    Subject to Clause 6.3.5, Exult Supplier and the
                           Client agree to be bound by the terms of the Escrow
                           Agreement in respect of source code materials
                           relating to the Exult Systems and Future Systems
                           other than standard commercially available Third
                           Party Systems, and Exult Supplier agrees to update
                           where possible the relevant source code materials
                           held in escrow, in accordance with the Escrow
                           Agreement.

                  6.3.5    In respect of those Systems to which Clause 6.3.4
                           applies and which are licensed to Exult Supplier from
                           a third party, Exult Supplier shall before using such
                           Systems in the provision of the Services take
                           reasonable steps to:

                           (i)      obtain the source code materials relating to
                                    such Systems and place such materials in
                                    escrow in accordance with Clause 6.3.4;

                           (ii)     if this is not reasonably practicable,
                                    procure that the source code materials be
                                    made available to the Client, including in
                                    an escrow account on substantially the same
                                    terms to those contained in Clause 6.3.4;

                           If (i) and (ii) are not reasonably practicable, the
                           parties shall discuss and agree on alternative
                           arrangements to obtain appropriate rights of access
                           to the source code materials.

                  6.3.6    The parties agree that the Escrow Agreement referred
                           to in Clause 6.3.4 shall be entered into with NCC
                           Escrow International Limited ("NCC") and that the
                           Escrow Agreement should be based on the standard
                           model Single Licensee (UK), amended to reflect the
                           parties requirements pursuant to fulfilling the

                                       9
<PAGE>   11

                           respective obligations under this and the other
                           Country Agreements. The parties intend the form of
                           the agreement should be substantially similar to that
                           contained in Schedule U and that if it is not
                           possible to obtain such agreement with NCC, the
                           parties shall agree on a suitable alternative escrow
                           agent.

                  6.3.7    Any costs associated with Exult Supplier's compliance
                           with Clauses 6.3.4, 6.3.5 and 6.3.6 shall be charged
                           to the Client as a Pass Through Cost.

         6.4      MISCELLANEOUS PROVISIONS RELATING TO THIRD PARTY CONTRACTS

                  6.4.1    The Client shall procure, so far as is reasonably
                           practicable and subject to the provisions of Clause 8
                           (Front End Consents), that Exult Supplier shall be
                           entitled to the benefit, subject to the burden, of
                           the Client's or BPA's interest in Third Party
                           Contracts other than Third Party HR Contracts which
                           shall be dealt with in accordance with Clause 7.

                  6.4.2    All charges and expenses arising from the Third Party
                           Contracts transferred to Exult Supplier (including
                           Third Party HR Contracts) (to the extent that the
                           same relate to the Services) shall, subject to Clause
                           8 (Front End Consents), be equitably apportioned
                           between the Client and Exult Supplier as at the date
                           of the Transfer.

7        THIRD PARTY HR CONTRACTS

         7.1      THIRD PARTY HR CONTRACTS

                  Those contracts identified during the Due Diligence Exercise
                  as potential Third Party HR Contracts are set out in Schedule
                  D. The parties acknowledge that more potential Third Party HR
                  Contracts may be identified during the term of the Agreement
                  in which case such Third Party HR Contracts shall be added to
                  Schedule D and be subject to the provisions of this Clause 7.
                  It is the intention of the parties that, subject to the other
                  provisions of this Clause, where practicable the
                  responsibility for the provision of the services provided
                  under Third Party HR Contracts should be Transferred to Exult
                  Supplier either by termination of such Third Party HR
                  Contracts or by an assignment or novation of such Third Party
                  HR Contracts to Exult Supplier, and in any event upon the
                  expiry of such Third Party HR Contracts. However, the parties
                  recognise that this may not be practicable in all
                  circumstances and have agreed that the following procedure
                  shall apply to Third Party HR Contracts.

         7.2      THIRD PARTY CONTRACTS IN SCOPE

                  7.2.1    As soon as practicable after any potential Third
                           Party HR Contracts are identified, the Regional
                           Governance Panel:

                           (i)      shall consider and agree whether each such
                                    contract falls within the scope of Services
                                    and is therefore a Third Party HR Contract;
                                    and

                                       10
<PAGE>   12

                           (ii)     [***]*

                  7.2.2    Any disagreement between the parties in relation to
                           Clause 7.2.1(i) shall be if possible resolved in
                           accordance with the provisions of Clause 7.8.

                  7.2.3    [***]*

                  7.2.4    Any Third Party HR Contract categorised by the Client
                           as a Sensitive Third Party Contract shall be retained
                           within Schedule D and dealt with in accordance with
                           the following provisions of this Clause 7.

         7.3      TRANSFER OF THIRD PARTY HR CONTRACTS

                  7.3.1    On the expiry of any Third Party HR Contract other
                           than a Sensitive Third Party Contract (which shall be
                           dealt with under Clause 7.6), Exult shall take on
                           responsibility for the provision of the Services
                           equivalent to the services previously provided under
                           such Third Party HR Contract, and the provisions of
                           Clause 7.3.4, Clause 7.3.5 and Clause 7.7 will apply
                           thereto.

                  7.3.2    [***]*

                  7.3.3    In the event of failure to agree pursuant to Clause
                           7.3.2, the matter shall be referred to and if
                           possible resolved in accordance with the provisions
                           of Clause 7.8.

                  7.3.4    If the parties agree pursuant to Clause 7.3.2 or if
                           it is resolved pursuant to Clause 7.3.3 that the
                           Third Party HR Contract should be Transferred to
                           Exult Supplier or if the services previously provided
                           by such Third Party HR Contract are Transferred to
                           Exult Supplier pursuant to Clause 7.3.1 then:

                           (i)      the parties shall agree on which category of
                                    cost (being either Category A, B or C) the
                                    Third Party HR Contract should be allocated
                                    to in accordance with Schedule C and shall
                                    agree a suitable Contract Transfer Plan; and

                           (ii)     shall ensure that the Third Party HR
                                    Contract is Transferred to Exult Supplier in
                                    accordance with such Contract Transfer Plan
                                    in the most practical and efficient manner
                                    and with the minimum of disruption to the
                                    Client, the Participating Affiliates and to
                                    the provision of the Services.

                  7.3.5    Where the parties fail to agree whether a Third Party
                           HR Contract should be Transferred to Exult Supplier
                           under Clause 7.3.2 to Clause 7.3.5 inclusive, and
                           Services equivalent to the services previously
                           provided by such Third Party HR Contract are not
                           Transferred to Exult Supplier pursuant to Clause
                           7.3.1, such Third Party HR Contract shall be retained
                           by the Client until its expiry or earlier termination
                           and on the occurrence of either event the provisions
                           of Clause 7.3.1

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       11
<PAGE>   13

                           shall apply.

         7.4      ADMINISTRATION OF THIRD PARTY HR CONTRACTS

                  7.4.1    Where the parties agree pursuant to Clause 7.3.2 or
                           Clause 7.3.3 that a Third Party HR Contract should be
                           administered by Exult Supplier the parties shall
                           agree a suitable Contract Transfer Plan and shall
                           ensure that Exult Supplier takes over administration
                           of the Third Party HR Contract in accordance with
                           Clause 7.3.1 and such Contract Transfer Plan, in the
                           most practicable and efficient manner and with the
                           minimum of disruption to the Client, BPA, the
                           Participating Affiliates and to the provision of the
                           Services. The Contract Transfer Plan shall include
                           the scope of Exult Suppliers' responsibilities
                           relating to its administration role together with the
                           Client's role and responsibilities.

                  7.4.2    Exult Supplier's duties with respect to Third Party
                           HR Contracts under this Clause 7.4 relating to any
                           Benefit Plan as defined in Schedule W shall be
                           limited to (a) monitoring the third party's
                           performance in accordance with the terms of the Third
                           Party HR Contract and any other policies and
                           guidelines established by the appropriate fiduciaries
                           of such Benefit Plan, (b) reporting to the Client
                           Country Representative on the result of its
                           monitoring activities and (c) taking such action as
                           directed by the Client Country Representative with
                           respect to such Third Party HR Contract.

         7.5      MONITORING AND REVIEW OF THIRD PARTY HR CONTRACTS

                  In the event that a Third Party HR Contract is not Transferred
                  to Exult Supplier or administered by Exult Supplier, the
                  parties, through the Regional Governance Panel, shall continue
                  to monitor the Third Party HR Contract and work towards
                  integrating Exult Supplier into the relationship with the
                  third party with a view to Transferring the Third Party HR
                  Contract or its administration to Exult Supplier when the
                  parties agree it is appropriate to do so.

         7.6      SENSITIVE THIRD PARTY CONTRACTS

                  7.6.1    [***]*

                  7.6.2    In the case of Sensitive Third Party Contracts
                           Transferred by assignment or novation to Exult
                           Supplier pursuant to Clause 7.3.1 to Clause 7.3.5
                           inclusive, Exult Supplier shall:

                           (i)      not terminate any such Sensitive Third Party
                                    Contract without the prior written consent
                                    of the Client; and

                           (ii)     not enter into a new contract with a third
                                    party in relation to Services provided under
                                    any such Sensitive Third Party Contract
                                    without the prior

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       12
<PAGE>   14

                                    written consent of the Client.

                  7.6.3    Without prejudice to the Client's right under Clauses
                           4.1 and 4.3 to obtain such human resources services
                           (including the Services) directly from itself, from
                           BPA, from a BPA Affiliate or from a third party, in
                           the event that the Client wishes to Exult Supplier to
                           provide any Special Services, the provisions of
                           Schedule W shall apply.

                  7.6.4    [***]*

         7.7      USE OF CHANGE CONTROL

                  Any changes to this Agreement, including the relevant
                  Schedules which are required as a result of the Transfer,
                  termination or expiry of any Third Party Contract or required
                  as a result of Exult Supplier assuming or ceasing
                  administration responsibilities in relation to any Third Party
                  Contract, shall be dealt with in accordance with the Change
                  Control Management process.

         7.8      FAILURE TO REACH AGREEMENT

                  If the parties fail to reach agreement pursuant to Clause 7.2
                  to Clause 7.5 inclusive, the matter shall be referred to the
                  Regional Governance Panel in accordance with Clause 29.1.2
                  (Dispute Resolution) and thereafter, if possible, resolved in
                  accordance with the provisions of Clause 29.1.3, provided that
                  the matter shall not be referred to an Expert or an Arbitrator
                  in the event the BPA Vice President Group HR and Exult Chief
                  Executive Officer have not been able to resolve the matter.

8        FRONT END CONSENTS

         8.1      Where the consent of any third party is required to provide to
                  Exult Supplier the benefit of the arrangements under which the
                  Client holds or uses any of the Client Assets, Third Party
                  Systems or Third Party Contracts or such a consent is
                  otherwise required to enable Exult Supplier to perform the
                  Services in the manner contemplated by this Agreement, the
                  Client shall use reasonable endeavours, to procure that such
                  consent is granted or at the Client's option procure suitable
                  alternative rights or services are provided to Exult Supplier
                  to enable it to perform the Services. Exult Supplier shall use
                  reasonable endeavours to cooperate in obtaining such consents
                  or obtaining suitable alternative rights, including where
                  necessary entering into new agreements or agreeing to comply
                  with the terms of the relevant existing agreements. The use of
                  reasonable endeavours shall not include the payment of any
                  monies by any party, but where consent can only be obtained in
                  return for the payment of an additional sum, the parties shall
                  consider paying such sum if it appears the most cost effective
                  way of proceeding. Any such payment shall be charged as a Pass
                  Through Cost.

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       13
<PAGE>   15

         8.2      Subject to Clause 8.1, if Exult Supplier does not have the
                  right to use the Client Assets, Third Party Systems, or the
                  benefit of the Third Party Contracts or any suitable
                  alternative, Exult Supplier shall not be liable for any
                  failure to provide that part of the Services to the extent
                  that such failure results from the lack of such right or
                  benefit, provided that Exult Supplier shall use reasonable
                  endeavours to minimise the extent of such failure.

9        CHANGE CONTROL MANAGEMENT PROCESS

         Any changes to this Agreement shall be dealt with in accordance with
         the Change Control Management process set out in Schedule L.

10       CHARGES, INVOICING AND PAYMENT

         10.1     The Client shall pay the Charges to Exult Supplier in
                  accordance with the provisions of this Agreement, including
                  Schedule C. The Client shall pay all Charges invoiced by Exult
                  Supplier regardless of, and without prejudice to, whether it
                  disputes all or any of such invoice.

         10.2     Exult Supplier shall, on the Client's request, provide copies
                  of all relevant accounts and records on which the calculations
                  are based to demonstrate that the amounts invoiced have been
                  properly calculated in accordance with the methodology set out
                  in Schedule C and such other information as the Client may
                  reasonably require to enable the Client to assess the
                  legitimacy of the Charges made pursuant to the provisions of
                  Schedule C.

         10.3     The Client shall have the right to conduct an audit pursuant
                  to Clause 12 (Audit) to verify the amount paid to Exult
                  Supplier under Clause 10.1 and if the Audit reveals that any
                  over payment has been made, the provisions of Section 14 of
                  Schedule C (Charges and Invoicing) shall apply.

11       TAXES

         11.1     RESPONSIBILITY FOR TAXES

                  11.1.1   Each party shall be solely responsible for all Taxes
                           which shall be properly and lawfully assessed or
                           imposed on it by any competent legal or fiscal
                           authority in connection with the carrying out of or
                           receiving of the Services or otherwise under this
                           Agreement.

                  11.1.2   Exult Supplier shall retain all necessary and
                           reasonable Tax information and documents as shall
                           enable Exult Supplier to comply with its obligations
                           under Clause 11.1.1 for such a period as may be
                           required in the relevant jurisdiction, and in any
                           event not to be a period of less than 6 years.

                  11.1.3   Exult Supplier shall be liable for all income Taxes
                           which shall be properly and lawfully assessed or
                           imposed on Exult Supplier by any competent authority
                           in

                                       14
<PAGE>   16

                           connection with the carrying out of the Services
                           under this Agreement. Exult Supplier acknowledges
                           that the Client is not and shall not become liable to
                           any taxes referred to in this Clause 11.1.3.

                  11.1.4   Each party shall indemnify and keep indemnified the
                           other against all liabilities incurred by the other
                           as a consequence of its breach of any of the
                           obligations under Clause 11.1.1 and (in the case of
                           Exult Supplier) under Clauses 11.1.2 and 11.1.3.

         11.2     GROSSING UP FOR SALES TAXES

                  11.2.1   Notwithstanding the provisions of Clause 11.1, all
                           sums due to Exult Supplier under this Agreement are
                           exclusive of any VAT, sales and use tax, and any
                           other similar taxes which apply or may from time to
                           time be introduced, which shall be charged thereon in
                           accordance with the relevant regulations in force at
                           the time of making the taxable supply, and shall be
                           paid by [***]*

                  11.2.2   Where required by the relevant fiscal regulations,
                           invoices shall show the relevant currency and any
                           conversion of the VAT, sales and use tax, or other
                           similar taxes, into any currency required to be shown
                           in accordance with the relevant fiscal regulations of
                           the Country, or Countries concerned.

                  11.2.3   Exult Supplier shall (if required by the relevant
                           fiscal regulations of the Country concerned) in
                           respect of this Agreement be duly registered in the
                           jurisdiction where the Services are performed for the
                           purposes of VAT or other similar sales taxes where
                           such registration is required.

                  11.2.4   Exult Supplier shall indemnify the Client in respect
                           of any penalties and/or interest charges imposed by a
                           competent tax authority on the Client arising out of
                           error or omission by Exult Supplier in relation to
                           VAT or other similar sales taxes, provided that the
                           Client notifies Exult Supplier within 30 calendar
                           days of such penalties and/or interest charges being
                           brought to the Client's attention by the competent
                           tax authority.

                  11.2.5   WITHHOLDING TAXES

                           (i)      If the Client is properly and lawfully
                                    required by any competent legal or fiscal
                                    authority in the Country to withhold or
                                    deduct Withholding Tax on any amounts
                                    payable under this Agreement to Exult
                                    Supplier it shall cooperate reasonably with
                                    Exult Supplier, including by forwarding the
                                    relevant withholding or deducting
                                    certificate or certificates as soon as
                                    reasonably practicable to Exult Supplier in
                                    respect of such withholding or deduction so
                                    that Exult Supplier is able to seek to
                                    recover from the relevant competent legal or
                                    fiscal authority the amount so withheld or
                                    deducted.

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       15
<PAGE>   17

                           (ii)     Exult Supplier shall use reasonable
                                    endeavours to mitigate the effect of any
                                    Withholding Tax imposed on any payment under
                                    this Agreement by seeking to reduce the rate
                                    of Withholding Tax by credit, off-set,
                                    deduction, repayment or otherwise, or by
                                    eliminating such Withholding Tax by making
                                    use of any applicable double taxation
                                    treaties or similar provisions.

                           (iii)    If the Client withholds or deducts
                                    Withholding Tax in accordance with Clause
                                    11.2.5(i) and Exult Supplier is unable to
                                    mitigate the effect of any Withholding Tax
                                    as set out in Clause 11.2.5(ii), the Client
                                    and Exult Supplier shall agree an additional
                                    amount ("Additional Amount") of cost to be
                                    included in Exult Return and ROC. Such
                                    Additional Amount may be any amount
                                    (including zero) agreed as reasonable by
                                    Exult Supplier and the Client on a case by
                                    case basis (taking account, inter alia,
                                    Exult Supplier's overall Tax position in the
                                    Country or, if different, in its Country of
                                    Tax residence) but shall not exceed such
                                    additional amount as will result in receipt
                                    by Exult Supplier of more than the full sum
                                    payable under this Agreement.

                           (iv)     If there is any dispute in relation to any
                                    matter under this Clause 11.2.5, the matter
                                    shall be referred to an Expert appointed
                                    pursuant to Clause 29.2 (Dispute
                                    Resolution). The costs of such Expert shall
                                    be borne equally by the parties.

12       AUDIT

         12.1     The Client shall have the right at all reasonable times (in
                  accordance with Clause 12.2) and on reasonable notice to audit
                  (which for the avoidance of doubt includes inspection) Exult
                  Systems, procedures, supporting documentation, financial and
                  other books and records to the extent that they relate to the
                  provision of the Services as shall be necessary in the
                  reasonable opinion of the Client, to verify:

                  12.1.1   that the methodology in Schedule C has been correctly
                           applied in determining the Charges to be allocated to
                           the Client;

                  12.1.2   that the actual level of performance of the Services
                           is the same as the level of performance reported to
                           the Client;

                  12.1.3   that Exult Supplier has adequate Internal Controls in
                           place;

                  12.1.4   that the costs incurred and charged by Exult Supplier
                           in connection with the Winding Up Plan, the General
                           Winding Up Plan and the Validation Exercise are
                           accurate;

                  12.1.5   that the amount claimed by Exult Supplier in respect
                           of any Early Termination Payment is in accordance
                           with Clause 17.2 (Termination for Convenience
                           Payment); and

                  12.1.6   Exult Supplier's compliance with any other obligation
                           under this Agreement.

                                       16
<PAGE>   18

         12.2     The audits referred to in Clause 12.1 may be carried out by
                  the Client or its authorised representatives (the "AUDITOR"),
                  including BPA, and may be undertaken [***]* at such time as
                  the Client, reasonably requests or more frequently in
                  exceptional circumstances as determined by the Regional
                  Governance Panel. The Client, shall use reasonable endeavours
                  to conduct any such audits in a manner which will result in
                  the minimum of inconvenience to Exult Supplier including, but
                  not limited to, conducting such audit in conjunction with
                  Exult Supplier's own internal and/or external audits where
                  practicable.

         12.3     Where the Client exercises its rights under Clause 12.1, and
                  where the Auditor has access to any Exult Confidential
                  Information or third party confidential information, the
                  Auditor shall enter into a separate confidentiality agreement
                  with respect to that confidential information with Exult
                  Supplier and/or, at Exult Supplier's election, with the third
                  party prior to such exercise by the Client. No Auditor shall
                  be selected without the prior written consent of Exult
                  Supplier as to the identity of the Auditor, such consent not
                  to be unreasonably withheld or delayed.

         12.4     Exult Supplier shall provide the Auditor reasonable access to
                  Employees, Subcontractors, documents, records and systems
                  relating to the provision of the Services and shall provide
                  the Auditor with routine assistance in connection with the
                  audits. The Auditor shall have the right to copy and retain
                  copies of any relevant records solely for the purposes of
                  conducting the audit and subject to the applicable
                  confidentiality obligations.

         12.5     Any amounts agreed as a result of the audit to have been
                  incorrectly charged by Exult Supplier shall be adjusted in the
                  next regular payment by the Client in accordance with Schedule
                  C (Charges and Invoicing).

         12.6     In the event that there is any Dispute relating to any report
                  produced pursuant to any audit carried out under the
                  provisions of Clause 12.1, the matter shall be referred to an
                  Expert appointed pursuant to Clause 29.2 (Dispute Resolution).
                  [***]*

         12.7     Exult Supplier shall use reasonable endeavours to seek to
                  obtain for the Client the right to audit on terms equivalent
                  to those contained in this Clause 12 the relevant documents,
                  records and Systems of Exult, Exult Affiliates and any
                  Subcontractors.

         12.8     Exult Supplier and the Client shall [***]* costs with respect
                  to any audits carried out pursuant to this Clause 12.

         12.9     Exult Supplier shall make available all books of account and
                  records held on behalf of the Client and relating to the
                  provision of the Services by Exult Supplier to the internal
                  and external auditors of the Client for the purposes of
                  performing any statutory or regulatory audit in relation to
                  the Client.

         12.10    The audit rights contained in this Clause 12 shall survive the
                  termination or expiry of this

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       17
<PAGE>   19

                  Agreement for a period of [***]* from the date of such expiry
                  or termination.

13       KEY PERSONNEL

         13.1     Exult Supplier shall ensure, to the extent that it is within
                  its reasonable control, that the Key Employees are actively
                  involved in supplying the Services for the minimum period
                  specified in Schedule I (Employees) in relation to each Key
                  Employee and shall not replace any Key Employees with another
                  person during that period unless the parties agree that the
                  relevant Key Employees need no longer be actively involved in
                  the provision of the Services.

         13.2     The Client shall, to the extent that it is within its
                  reasonable control, ensure that the BPA Key Employees are
                  actively involved in fulfilling the Client's obligations under
                  this Agreement for the minimum period's specified in Schedule
                  I (Employees) in relation to each BPA Key Employee. The Client
                  shall not replace any BPA Key Employees with another person
                  during that period unless the parties agree that the relevant
                  BPA Key Employees no longer needs to be actively involved in
                  the performance of this Agreement.

14       TERMINATION

         14.1     TERMINATION ON WINDING UP OR DEFAULT

                  Either the Client or Exult Supplier may at any time by notice
                  in writing terminate this Agreement as from, subject to Clause
                  14.7, the date of giving such notice to terminate if:

                  14.1.1   in the case of the Client, Exult Supplier or in the
                           case of Exult Supplier, the Client passes a
                           resolution or the court makes an order that it be
                           wound up otherwise than for the purposes of a
                           reconstruction or amalgamation, or a receiver manager
                           or administrator on behalf of a creditor is appointed
                           in respect of the other party's business, or
                           circumstances arise which would entitle a creditor to
                           request that a court appoint a receiver, manager or
                           administrator or which would entitle the court
                           otherwise than for the purpose of a bona fide
                           reconstruction or amalgamation to make a winding-up
                           order, or the other party is unable to pay its debts
                           within the meaning of Section 123 of the UK
                           Insolvency Act 1986 or its relevant foreign
                           jurisdiction;

                  14.1.2   in the case of the Client, Exult Supplier or in the
                           case of Exult Supplier, the Client, is in Default and
                           the party in Default fails to remedy or compensate
                           for the Default within [***]* of a written notice
                           from the other party specifying the Default and
                           requiring its remedy; or

                  14.1.3   in the case of the Client if there are:

                           [***]*

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       18
<PAGE>   20

         14.2     TERMINATION FOR CONVENIENCE

                  The Client may, subject to Clause 17.2 (Termination for
                  Convenience Payment), terminate this Agreement by giving Exult
                  Supplier [***]* prior written notice, such notice not to take
                  effect before [***]* where no Winding Up Plan is implemented
                  or on such later date as is determined in accordance with
                  Clause 14.7.

         14.3     TERMINATION ON TERMINATION OF FRAMEWORK AGREEMENT

                  This Agreement shall, subject to Clause 14.7, terminate upon
                  the termination or expiry of the Framework Agreement.

         14.4     TERMINATION ON NOTICE AFTER THE INITIAL PERIOD

                  The Client may terminate this Agreement by giving not [***]*
                  notice to Exult Supplier such notice to take effect, subject
                  to Clause 14.7, on the expiry of the Initial Period.

         14.5     TERMINATION FOR FORCE MAJEURE

                  If an event of Force Majeure arises which cannot be readily
                  resolved and continues for a period of 6 months which
                  materially prevents or hinders the performance of material
                  obligations under this Agreement in relation to one or more
                  Processes then either party may at any time by notice
                  terminate this Agreement in relation to the Process or
                  Processes affected by the Force Majeure event as from, subject
                  to Clause 14.7, the date of giving such notice. In the event
                  of a partial termination of this Agreement in accordance with
                  this Clause 14.5, the provisions of this Agreement relating to
                  termination for Force Majeure and the consequences of
                  termination, including Winding Up Assistance shall apply (but
                  only to the extent of the Process or Processes affected by the
                  Force Majeure event).

         14.6     TERMINATION FOR CHANGE OF CONTROL

                  The Client may at any time by notice terminate this Agreement
                  as from, subject to Clause 14.7, the date of giving such
                  notice if there is a Change of Control of Exult Supplier,
                  provided that such notice is given [***]* of Exult Supplier
                  notifying the Client of such Change of Control.

         14.7     EXTENSION OF TERM FOR WINDING UP PLAN

                  Any date for the termination of this Agreement provided in
                  this Clause 14 shall be subject to any extension agreed or
                  determined by the parties pursuant to the Winding Up Plan.

         14.8     NOTIFICATION TO REGIONAL REPRESENTATIVES

                  The Client or Exult Supplier, as the case may be, will
                  wherever practicable inform the Regional Representatives in
                  writing [***]* prior to giving notice under Clause 14.1 or

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       19
<PAGE>   21

                  14.2, provided that failure to give such notice shall not
                  affect the Client's or Exult Supplier's right to terminate the
                  Agreement.

         14.9     PRESERVATION OF RIGHTS OF ACTION

                  Any termination or expiry of this Agreement shall, subject to
                  Clause 34.12 (Legal Proceedings), be without prejudice to and
                  shall not affect any right of action or remedy which shall
                  have accrued or shall thereafter accrue under the terms of
                  this Agreement.

15       SUSPENSION OF A PROCESS

         15.1     [***]*

         15.2     [***]*

         15.3     [***]*

         15.4     As soon as it can be demonstrated to the reasonable
                  satisfaction of the Regional Governance Panel that the Default
                  has been remedied and a plan has been agreed between the
                  parties for reinstatement of the Affected Process, the Client
                  will by notice terminate the suspension and reinstate Exult
                  Supplier's provision of the Affected Process.

         15.5     If, at the end of the suspension period, it has not been
                  demonstrated to the reasonable satisfaction of the Regional
                  Governance Panel that the Default has been remedied the Client
                  shall either:-

                  15.5.1   serve written notice on Exult Supplier to terminate
                           this Agreement in relation to the Affected Process
                           with immediate effect; or

                  15.5.2   reinstate Exult Supplier's provision of the Affected
                           Process in accordance with an agreed plan for
                           reinstatement and resume the payment of Charges
                           relating to the Affected Process.

         15.6     In the event that Exult Supplier's provision of the Affected
                  Process is reinstated in accordance with Clauses 15.4 and
                  15.5.2, Exult Supplier shall only be responsible for meeting
                  Service Levels, including KPIs, applicable to the Affected
                  Process once Exult Supplier has resumed the provision of the
                  Affected Process for a period in excess of [***]*

         15.7     In the event of a partial termination of this Agreement in
                  accordance with Clause 15.5.1, the provisions of this
                  Agreement relating to termination for Default and consequences
                  of termination, including Winding Up Assistance shall apply
                  (but only to the extent of the Affected Process), and [***]*

         15.8     In the event of suspension pursuant to Clause 15.2, Exult
                  Supplier shall offer to grant or to procure the grant of a
                  licence in the terms set out in Clause 19.6 and shall give the
                  Client, BPA and its Affiliates and its contractors such access
                  to and use of the Client

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       20
<PAGE>   22

                  Assets, Exult Proprietary Systems and Future Systems and any
                  other resources then being used to provide the Affected
                  Process as the Client may reasonably require in order to
                  provide for itself or procure the Affected Process through a
                  third party in accordance with Clause 15.2; provided that in
                  exercising its rights, the Client shall seek to minimise the
                  disruption to Exult Supplier's other business. In this Clause
                  15.8, any contractor employed by the Client during the
                  suspension period shall be deemed to be a Successor Operator
                  for the purposes of the application of Clause 19.6. Any
                  licence and/or access rights granted pursuant to this Clause
                  15.8 shall apply solely for the suspension period.

         15.9     The remedies of the Client under this Clause 15 may be
                  exercised in respect of any one or more Defaults of this
                  Agreement by Exult Supplier.

16       WINDING UP ASSISTANCE

         16.1     [***]* prior to the Framework Expiry Date or on notice of
                  termination of this Agreement at the request of BPA:

                  16.1.1   the parties will promptly meet and develop and agree
                           the Winding Up Plan to provide an orderly
                           transitioning of the Services provided under the
                           Agreement to the Successor Operator(s), including,
                           but not limited to, the orderly transitioning of
                           support and maintenance in respect of Exult Systems
                           and Future Systems; and

                  16.1.2   Exult Supplier shall co-operate fully with the
                           Client, BPA and the Participating Affiliates to
                           implement the Winding Up Plan, to minimise the cost
                           and disruption of termination to the Client, BPA and
                           the Participating Affiliates and to facilitate the
                           orderly transitioning of the Services from Exult
                           Supplier to Successor Operator in accordance with the
                           provisions of this Agreement.

         16.2     The Winding Up Plan is to cover the period [***]* from the
                  earlier of (i) the Expiry Date; and (ii) the date of giving
                  notice of termination of this Agreement.

         16.3     In the event that the parties fail to agree the Winding Up
                  Plan within [***]* of first meeting in accordance with Clause
                  16.1, the matter shall be referred to the informal Dispute
                  Resolution Procedure pursuant to Clause 29.1, and, if
                  necessary, to an Expert in accordance with Clause 29.2. The
                  costs of such Expert shall be borne equally by the parties.

         16.4     Exult Supplier shall provide all assistance reasonably
                  required by the BPA Regional Project Leader or the Client for,
                  or in connection with, the Winding Up Plan and/or to ensure an
                  orderly migration of the obligations of Exult Supplier
                  (including the provision of the Services) to a Successor
                  Operator for the period of the Winding Up Plan.

         16.5     Exult Supplier shall develop a Service Delivery Description
                  and shall deliver it to the BPA Regional Representatives and
                  the Client as soon as reasonably practical after first meeting
                  to develop and agree the Winding Up Plan. It will include
                  up-to-date process flowcharts and any other documentation
                  reasonably necessary to provide the BPA

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       21
<PAGE>   23

                  Regional Representatives and the Client with a clear
                  understanding of how the Services are delivered and to enable
                  the Client or Successor Operator to take over the provision of
                  the Services and to maintain and develop the Service Delivery
                  Model.

         16.6     BPA and the Client shall have the right, through their
                  employees and/or Successor Operator, if applicable, to
                  interface with Exult Supplier, Employees and Subcontractors to
                  gain such an understanding of and familiarity with the systems
                  documentation and processes used in providing the Services to
                  enable their employees or a Successor Operator to provide
                  services equivalent to the Services.

         16.7     In the event of a termination pursuant to Clause 14.3
                  (Termination of the Framework Agreement), the Winding Up Plan
                  will be subject to and determined by the General Winding Up
                  Plan.

         16.8     The parties shall continue to perform their obligations in
                  accordance with this Agreement during the period of the
                  Winding Up Plan except as expressly provided in the Winding Up

         16.9     Plan, provided, however, that the obligations set forth in the
                  following Clauses shall not apply during the period of the
                  Winding Up Plan: Clauses 4, 7, 13 and 22.

17       FINANCIAL CONSEQUENCES OF TERMINATION

         17.1     WINDING UP ASSISTANCE

                  17.1.1   The Client shall bear it's own costs and the
                           reasonable charges and expenses of Exult Supplier
                           (which shall be based on the Standard Rates) incurred
                           in connection with the Winding Up Assistance,
                           including the preparation and production of the
                           Service Delivery Description, provided that, for the
                           avoidance of doubt, this will not prevent the Client
                           from seeking to recover damages in respect of any
                           loss it suffers pursuant to any termination of this
                           Agreement (i) as a result of Exult Supplier's
                           Default, pursuant to Clause 14.1; or (ii) pursuant to
                           Clause 14.3 on the termination of the Framework
                           Agreement as a result of Exult's Default.

                  17.1.2   Exult Supplier shall invoice in respect of charges
                           and expenses due pursuant to Clause 17.1.1 on a
                           monthly basis and such invoices shall be paid within
                           30 days of receipt of an invoice in respect of such
                           costs.

         17.2     TERMINATION FOR CONVENIENCE PAYMENT

                  17.2.1   In the event of the termination of this Agreement by
                           the Client pursuant to Clause 14.2 (Termination for
                           Convenience), the Client shall pay to Exult Supplier
                           the Early Termination Payment [***]* of an invoice
                           together with copies of all relevant accounts and
                           records on which the calculations are based to
                           demonstrate that the amount has been properly
                           calculated in accordance with the methodology in
                           Schedule C.

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       22
<PAGE>   24

                  17.2.2   The Client shall have the right to conduct an audit
                           pursuant to Clause 12 (Audit) to verify the amount
                           paid to Exult Supplier under Clause 17.2.1 and if the
                           audit reveals that any over payment has been made,
                           the provisions of Section 14 of Schedule C shall
                           apply.

                  17.2.3   Notwithstanding Clauses 17.2.1 and 17.2.2, if the
                           Client reasonably disputes the amount claimed by
                           Exult Supplier under Clause 17.2.1, then the dispute
                           will be referred to the informal Dispute Resolution
                           Procedure in accordance with Clause 29.1 and in the
                           event the parties fail to agree the Dispute shall be
                           referred to an Expert for resolution, such Expert to
                           be appointed in accordance with Clause 29.2.

         17.3     THIRD PARTY CONTRACTS

                  17.3.1   GENERAL

                           Notwithstanding the other provisions of this Clause
                           17.3, on the termination of this Agreement for any
                           reason, any financial consequences arising or flowing
                           from any Exult Third Party Contracts or the
                           termination of any such Exult Third Party Contracts:

                           (i)      the duration of which Exult Supplier has
                                    agreed to extend beyond the Expiry Date; and

                           (ii)     the terms and conditions of which have not
                                    been approved in writing by the BPA Regional
                                    Representative prior to the entering into or
                                    extension of such Exult Third Party
                                    Contracts,

                           shall, subject to Clauses 17.3.5 and 17.3.6, be borne
                           in their entirety by Exult Supplier.

                  17.3.2   TERMINATION FOR EXULT SUPPLIER'S DEFAULT

                           On the termination of this Agreement by the Client
                           pursuant to Clause 14.1 (Termination on Winding Up or
                           Default), any financial consequences arising or
                           flowing from any Exult Third Party Contracts or the
                           termination of any such Exult Third Party Contracts
                           shall, subject to Clause 17.3.4 (Mitigation), be
                           borne in their entirety by Exult Supplier.

                  17.3.3   TERMINATION FOR ANY OTHER REASON

                           On the termination of this Agreement for any reason
                           other than by the Client pursuant to Clause 14.1
                           (Termination on Winding Up or Default) any financial
                           consequences arising or flowing from any Exult Third
                           Party Contracts or the termination of any such Exult
                           Third Party Contract shall, subject to Clause 17.3.4
                           (Mitigation) and Clause 17.3.5, be borne in their
                           entirety by the Client.

                  17.3.4   MITIGATION

                           The parties each agree to take reasonable steps to
                           mitigate costs arising on

                                       23
<PAGE>   25

                           termination of this Agreement, and agree that where
                           either party is able to make use of the Exult Third
                           Party Contracts, in whole or in part, for itself, its
                           Affiliates or another client, it shall use reasonable
                           endeavours to do so and the other party's obligation
                           in relation to any Exult Third Party Contracts shall
                           extend only to that element of cost of the Exult
                           Third Party Contracts which remains unused.

                  17.3.5   Exult Supplier further agrees that for a period of
                           [***]* the date of termination of this Agreement if,
                           subsequent to being reimbursed by the Client under
                           this Clause 17, Exult or an Exult Affiliate or their
                           clients use the whole or part of the Exult Third
                           Party Contract for which Exult Supplier has been

                           previously reimbursed by the Client, Exult Supplier
                           shall refund to the Client such portion of the
                           reimbursement which represents the use by Exult,
                           Exult Affiliate or their clients of such Exult Third
                           Party Contract.

                  17.3.6   EMPLOYEES

                           The termination costs associated with Employees shall
                           be dealt with in accordance with Schedule J (Employee
                           Transfer Arrangements).

         17.4     ASSETS

                  On termination or expiration of this Agreement, the Client
                  shall have the option and in certain circumstances the
                  obligation to purchase Exult Assets at the written down book
                  value as set out in Clause 18.2 (Transfer Arrangements on
                  Termination - Exult Assets).

18       TRANSFER ARRANGEMENTS ON TERMINATION

         18.1     CLIENT PREMISES

                  Exult Supplier shall vacate any Client Premises on or before
                  the termination or expiry of this Agreement, provided that
                  Client Premises or rights to Client Premises transferred to
                  Exult Supplier pursuant to Clause 6.1 shall, on termination or
                  expiry of this Agreement, be dealt with in accordance with
                  Clause 18.2.

         18.2     EXULT ASSETS

                  18.2.1   On the termination of this Agreement for all other
                           reasons than by the Client pursuant to Clause 14.1
                           (Termination on Winding Up or Default). Exult
                           Supplier shall offer to sell to the Client or its
                           nominee and the Client shall or shall cause its
                           nominee to, subject to Clause 18.2.3, purchase the
                           Exult Assets at the written down book value as at
                           termination or expiry.

                  18.2.2   On the termination of this Agreement by the Client
                           pursuant to Clause 14.1

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       24
<PAGE>   26

                           (Termination on Winding Up or Default), Exult
                           Supplier shall offer to sell to the Client or its
                           nominee the Exult Assets (at the written down book
                           value as at termination or expiry), but the Client
                           shall not be obliged to purchase such Exult Assets.

                  18.2.3   The parties agree to take reasonable steps to
                           mitigate costs arising from or in connection with the
                           Exult Assets on termination or expiry of this
                           Agreement and the parties agree that where a party is
                           able to make use of an Exult Asset for itself, its
                           Affiliates or another client it shall use reasonable
                           endeavours to do so at the request of the other
                           party.

                  18.2.4   Exult Supplier further agrees, at the Client's cost,
                           to co-operate in the relocation of any Exult Assets
                           to be purchased by the Client pursuant to this
                           Clause, provided that for the avoidance of doubt this
                           will not prevent the Client from seeking to recover
                           damages in respect of any loss it suffers pursuant to
                           any termination of this Agreement as a result of
                           Exult Supplier's Default.

                  18.2.5   On expiry of this Agreement Exult Supplier shall
                           offer to transfer ownership of any fully amortised
                           Exult Assets to the Client at no cost.

         18.3     SYSTEMS

                  On the termination or expiry of this Agreement for any reason:

                  18.3.1   LICENCES

                           All licences and all other rights to any Systems
                           shall be dealt with in accordance with Clause 19.

                  18.3.2   ESCROW

                           Exult Supplier shall, on Client's written request,
                           provide the Client with a copy of any source code
                           materials held in escrow pursuant to Clause 6.3.4.

                  18.3.3   RETURN OF CLIENT SYSTEMS AND MATERIALS

                           As soon as reasonably practicable following the
                           termination or expiry of this Agreement, Exult
                           Supplier shall return to the Client all Client
                           Systems, Materials and Client Information subject to
                           the Exult Supplier having the right to retain a copy
                           of such Client Systems, Materials and Client
                           Information for compliance with applicable laws,
                           professional standards or quality assurance purposes.

         18.4     THIRD PARTY CONTRACTS

                  On the termination or expiry of this Agreement, the parties
                  shall, subject to Clause 17.3 (Third Party Contracts) and at
                  the Client's option and request, use reasonable endeavours to
                  transfer or assign all, or in the case of Exult Third Party
                  Contracts which are not used solely to provide the Services to
                  the Client, the relevant parts of, Exult Third Party Contracts
                  entered into by Exult Supplier to provide the Services to the
                  Client, BPA,

                                       25
<PAGE>   27

                  a Participating Affiliate or a Successor Operator, as the
                  Client may direct.

         18.5     EMPLOYEES

                  The transfer of Employees on termination or expiry shall be
                  dealt with in accordance with Schedule J (Employee Transfer
                  Arrangements).

         18.6     BACK END CONSENTS

                  Where the consent of any third party is required to enable
                  Exult Supplier to provide the Client or Successor Operator,
                  with the benefit of the arrangements under which Exult
                  Supplier holds or uses any Exult Assets, Third Party Systems
                  or Third Party Contracts or such a consent is otherwise
                  required to enable the Client, or Successor Operator to take
                  over the provision of the Services from Exult Supplier in the
                  manner contemplated by this Agreement, Exult Supplier shall
                  use reasonable endeavours, to procure that such consent is
                  granted or at Exult Supplier's option, procure suitable
                  alternative rights or services are provided to the Client or
                  Successor Operator to enable it to perform the Services. The
                  Client shall use reasonable endeavours to co-operate in
                  obtaining such consents or obtaining suitable alternative
                  rights, including where necessary entering into new agreements
                  or agreeing to comply with the terms of the relevant existing
                  agreements. The use of reasonable endeavours shall not include
                  the payment of any monies by any party, but where consent can
                  only be obtained in return for the payment of an additional
                  sum, the parties shall consider paying such sum if it appears
                  the most cost effective way of proceeding. Any such payment
                  shall be charged as a Pass Through Cost.

19       INTELLECTUAL PROPERTY RIGHTS

         19.1     CLIENT INTELLECTUAL PROPERTY

                  All Intellectual Property Rights subsisting in or relation to
                  Client Assets, Client Information, Client Systems, Materials
                  and the BPA Service Delivery Model (collectively, the "Client
                  Intellectual Property") shall (as between the parties) belong
                  to and be vested in BPA or the relevant BPA Affiliate or their
                  respective licensors as appropriate.

         19.2     EXULT SUPPLIER INTELLECTUAL PROPERTY

                  All Intellectual Property Rights subsisting in or relation to
                  Exult Systems, Future Systems, Work Product, and the Exult
                  Service Delivery Model (collectively, the "Exult Supplier
                  Intellectual Property") shall (as between the parties) belong
                  to and be vested in Exult Supplier, Exult Participating
                  Affiliates or their respective licensors as appropriate.

         19.3     LICENCE OF CLIENT INTELLECTUAL PROPERTY

                  The Client hereby grants to Exult Supplier (or, in the case of
                  Client Intellectual Property licensed to the Client, to the
                  extent that such grant is not within its power, shall use
                  reasonable endeavours to procure the grant to Exult Supplier
                  of) a worldwide, non-

                                       26
<PAGE>   28

                  exclusive, unlimited user, royalty free licence to use and the
                  right to sublicence to subcontractors, the Client Intellectual
                  Property solely for the purposes of providing the Services to
                  the Client under this Agreement.

         19.4     LICENCE OF EXULT SUPPLIER INTELLECTUAL PROPERTY

                  Exult Supplier hereby grants to the Client (or, in the case of
                  Exult Supplier Intellectual Property licensed to Exult
                  Supplier by third parties to the extent that such grant is not
                  within its power, shall use reasonable endeavours, to procure
                  the grant to the Client of) a worldwide non-exclusive,
                  unlimited user licence, together with a right to sub-license
                  to third parties, to use the Exult Supplier Intellectual
                  Property or any physical material created as a result of the
                  use of the same in connection with the supply of the Services
                  to the extent necessary to enable the Client to receive the
                  benefit of the Services.

         19.5     LICENCES OF CLIENT INTELLECTUAL PROPERTY ON TERMINATION

                  On expiration or termination of this Agreement for any reason,
                  the licences granted pursuant to Clause 19.3 shall
                  automatically terminate.

         19.6     LICENCES OF EXULT SUPPLIER INTELLECTUAL PROPERTY ON
                  TERMINATION

                  On expiration or termination of this Agreement for any reason,
                  Exult Supplier shall offer to, and at the Client's option,
                  grant to the Client or Successor Operator (or, in the case of
                  Exult Supplier Intellectual Property licensed to Exult
                  Supplier from a third party, use reasonable endeavours for the
                  provision of services substantially similar to the Services
                  under similar economic arrangements ) to procure the grant to
                  the Client, BPA and the BPA Affiliates or Successor Operator
                  of) a worldwide, perpetual, irrevocable, non-exclusive,
                  unlimited user licence (which shall be at the lesser of the
                  standard market rates and the lowest royalty Exult Supplier
                  charges to other licensees for similar licences for the
                  provision of services substantially similar to the Services
                  provided under similar economic arrangements to use, modify
                  and enhance any Exult Supplier Intellectual Property used for
                  the provision of the Services in the [***]* immediately before
                  the termination or expiry of this Agreement, with a right to
                  grant sub-licences to Successor Operators, subject to Exult
                  Supplier's prior consent to the identity of such Successor
                  Operator for the purpose of being a sub-licensee of such Exult
                  Supplier Intellectual Property and the terms of such
                  sub-licence, such consent not to be unreasonably withheld or
                  delayed. Such licence shall be for use solely in connection
                  with the provision of services comparable to the Services for
                  the Client and Participating Affiliates.

         19.7     ROYALTIES

                  In the event that Exult Supplier exploits by way of
                  assignment, license or otherwise, any Exult Supplier
                  Intellectual Property which has been developed by way of a
                  Project under this Agreement and such development was funded
                  by the Client, then Exult Supplier shall pay to the Client
                  royalties in respect of the benefits received from such
                  exploitation.

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       27
<PAGE>   29

                  The royalty payable in each case shall be determined as part
                  of the implementation of the Project pursuant to Schedule L
                  and Schedule H.

         19.8     CLIENT'S RIGHT TO USE SYSTEMS ON TERMINATION

                  In order to ensure that Exult Supplier is able to fulfil its
                  obligations to provide the licence under Clause 19.6, where a
                  System is to be developed specifically for the Client by Exult

                  Supplier using the services of a third party ("Developed
                  System") Exult Supplier shall before using such Developed
                  System in the provision of the Services:

                  19.8.1   take reasonable steps to obtain ownership rights in
                           the Developed System including obtaining any
                           necessary assignment of such rights from third
                           parties; or

                  19.8.2   if Clause 19.8.1 is not reasonably practicable, take
                           all steps to procure a licence for itself
                           substantially in the form set out in Clause 19.6 for
                           such Developed Systems; and

                  19.8.3   to the extent the steps described in Clauses 19.8.1
                           and 19.8.2 are not reasonably practicable, discuss
                           and agree with Client alternative arrangements to
                           ensure Client can continue to use the Developed
                           System on termination or expiry of this Agreement.

20       CONFIDENTIALITY

         20.1     All Confidential Information communicated in connection with
                  the negotiation, preparation and performance of this Agreement
                  was and shall be received in confidence, used only for the
                  purposes, and within the duration, of this Agreement, and
                  shall be protected in the same manner as the party receiving
                  such Confidential Information protects its own Confidential
                  Information, but in any event in not less than a reasonable
                  manner, except for Confidential Information which:

                  20.1.1   is or becomes generally available to the public other
                           than as a result of a breach of this Clause 20;

                  20.1.2   is acquired from a third party who owes no obligation
                           of confidence to the disclosing party in respect of
                           the Confidential Information;

                  20.1.3   is independently developed by the receiving party
                           without the use of the disclosing party's
                           Confidential Information;

                  20.1.4   the receiving party is required by law to disclose;

                  20.1.5   is already known by the receiving party at the time
                           of its receipt (as evidenced by its written records);
                           or

                  20.1.6   is agreed by the Client and Exult Supplier from time
                           to time to be excluded.

                                       28
<PAGE>   30

                  Provided always that:

                  20.1.7   the onus shall be on the party disclosing the
                           information pursuant to Clauses 20.1.1 to 20.1.6 to
                           prove through the use of documentary evidence that
                           the

                           information fell within one of Clauses 20.1.1 to
                           20.1.6 otherwise than through unauthorised disclosure
                           by that party; and

                  20.1.8   if either party (the "DISCLOSING PARTY") is required
                           to make a disclosure in accordance with Clause
                           20.1.4, it will, if it is not prohibited by law from
                           doing so, provide the other party with prompt notice
                           of any such requirement or request to disclose any
                           such Confidential Information so that the non
                           disclosing party may seek an appropriate order. The
                           disclosing party shall provide the other party with
                           all necessary assistance in any action taken by the
                           other party to obtain an appropriate order including
                           an order providing that the information does not have
                           to be disclosed, an appropriate protection order or
                           other reliable assurance that confidential treatment
                           will be accorded the information that the disclosing
                           party is required to disclose.

         20.2     Any party disclosing any Confidential Information to any agent
                  or subcontractor shall obtain or have obtained from the
                  authorised agent or subcontractor a signed confidentially
                  undertaking which the party disclosing reasonably believes
                  offers adequate protection in relation to the matters
                  contained in Clause 20.1. The parties agree that no
                  Confidential Information will be disclosed after the expiry or
                  termination of this Agreement unless such Confidential
                  Information comes within one of the exceptions in Clauses
                  20.1.1 to 20.1.6.

         20.3     Upon the expiration or termination of this Agreement, all
                  Confidential Information made available by one party to the
                  other pursuant to this Agreement, including any copies
                  thereof, shall be either returned to the disclosing party or
                  destroyed pursuant to the request of such disclosing party.
                  The Client and Exult Supplier may retain, however, subject to
                  the terms of this Clause 20 and Clause 19 (Intellectual
                  Property Rights), copies of the Confidential Information
                  required for, in the case of Exult Supplier compliance with
                  applicable laws, professional standards or quality assurance
                  purposes, and in the case of BPA their continuing operations
                  or internal business purposes.

         20.4     The obligations of each party in relation to Confidential
                  Information contained in this Clause 20 shall survive the
                  termination or expiry of this Agreement indefinitely.

         20.5     Each party shall procure that its employees, subcontractors,
                  agents and Affiliates comply with this Clause 20 and shall, at
                  the request of the other party provide appropriate assurance
                  of such compliance and for the avoidance of doubt, Clause 12
                  (Audit) shall apply to such obligation.

21       DATA PROTECTION AND SECURITY

         21.1     Each party shall and shall procure that its Affiliates comply
                  in all respects with the data

                                       29
<PAGE>   31

                  processing obligations contained in Schedule Q and with all
                  relevant laws relating to the holding, processing and
                  protection of data.

         21.2     Exult Supplier shall maintain the integrity of all Client
                  Information and keep such information logically separate from
                  any information and/or data relating to third parties and
                  shall procure that such information shall not be disclosed to
                  any third party. Such information shall be used solely for the
                  purposes of providing the Services and Exult Supplier shall
                  procure that no third party shall obtain access to such
                  information at any time other than its authorised Employees
                  and Subcontractors and other third parties with the Client's
                  prior consent.

         21.3     If Exult Supplier becomes aware that it has received Client
                  Information which is not required to provide the Services,
                  Exult Supplier shall promptly inform the Client and return
                  such information to the Client on request without keeping
                  copies of the same.

         21.4     Client Information shall remain the property of BPA or the
                  respective BPA Affiliates, as the case may be. Exult Supplier
                  shall provide BPA and/or the Participating Affiliates, as the
                  case may be, with a copy of any part of the Client Information
                  that BPA and/or the Participating Affiliates may, from time to
                  time, reasonably demand.

         21.5     Exult Supplier shall and shall procure that its Employees and
                  Subcontractors shall develop, document and implement and at
                  all times maintain reasonable safeguards against the theft,
                  destruction, loss, wrongful use, disclosure, corruption or
                  alteration of Client Information in the possession or within
                  the control or responsibility of Exult Supplier, which
                  safeguards are subject to the Client's review and audit and
                  which are at levels no less rigorous than the safeguards
                  maintained by the Client immediately prior to the Commencement
                  Date as such levels are established by each Due Diligence
                  Exercise or as otherwise agreed by the Client and Exult
                  Regional Project Leaders.

         21.6     Exult Supplier shall use reasonable endeavours to prevent
                  computer viruses from being introduced by the Employees and
                  Subcontractors onto or into any of the IT and communications
                  equipment used by Client, the Participating Affiliates and
                  their respective employees, agents or contractors.

22       CONTRACT AND SERVICE MANAGEMENT

         22.1     MANAGEMENT OF SERVICES

                  The Client and the Exult Supplier will manage their
                  relationship, including the provision of the Services, in
                  accordance with the Global Governance Arrangements set out in
                  Schedule P.

         22.2     BENCHMARKING

                  22.2.1   INTERNAL BENCHMARKING

                           (i)      On an annual basis Exult Supplier shall
                                    conduct an internal

                                       30
<PAGE>   32

                                    benchmarking exercise to measure (i) the
                                    quality of Exult Supplier's provision of the
                                    Services against the Service Levels, as well
                                    as, (if appropriate,) against Exult
                                    Supplier's [***]* and (ii) the [***]*
                                    against charging methodology set out in
                                    Schedule C.

                           (ii)     Exult Supplier will conduct the internal
                                    benchmarking exercise using Gunn Partners
                                    benchmarking database to evaluate the
                                    results against industry standards relating
                                    to the appropriate segment of the
                                    outsourcing industry which provides services
                                    similar to the Services to clients similar
                                    to the Client whether or not in the oil
                                    industry.

                           (iii)    In carrying out the internal benchmarking
                                    exercise, the provision to the Client by
                                    Exult Supplier of any confidential or
                                    proprietary information of any client of
                                    Exult Supplier shall be subject to the terms
                                    of Exult Supplier's agreements with such
                                    clients.

                           (iv)     Each party shall be responsible for its own
                                    costs associated with the internal
                                    benchmarking process.

                  22.2.2   INDEPENDENT BENCHMARKING

                           (i)      Once every two years or as otherwise
                                    mutually agreed between the parties, an
                                    independent benchmarking exercise will be
                                    conducted by an independent organisation
                                    (e.g., The Gartner Group, API and Saratoga)
                                    agreed by the Regional Governance Panel. The
                                    costs of participating in such an exercise
                                    will be shared on an equitable basis by
                                    Exult Supplier, the Client and any other
                                    clients of Exult participating in the
                                    exercise. The output from the exercise will
                                    be the joint property of Exult Supplier, the
                                    Client and, if appropriate the other clients
                                    of Exult which are party to the exercise.

                           (ii)     The benchmarking process, the peer group
                                    against which the provision of the Services
                                    is to be benchmarked, and the metrics to be
                                    benchmarked will be agreed by the Regional
                                    Governance Panel. The benchmarker shall use
                                    consistent methodologies and objective
                                    measurements in conducting the benchmarks
                                    and shall compare (i) the quality of the
                                    Services benchmarked to similar services
                                    provided to other comparable companies; and
                                    (ii) the cost of the Services benchmarked to
                                    similar services provided to other
                                    comparable companies.

                  22.2.3   Subject to applicable confidentiality restrictions,
                           each party will be required to furnish all
                           benchmarking information required to meaningfully
                           participate in this exercise.

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       31
<PAGE>   33

                  22.2.4   If either of the internal or external benchmarking
                           exercises referred to in Clauses 22.2.1 and 22.2.2
                           indicates that:

                           (i)      the quality of the Services provided to the
                                    Client falls below the [***]* of the ---
                                    relevant competitors required as part of the
                                    benchmarking exercise; or

                           (ii)     Exult Supplier's Charges are greater than
                                    that of the [***]* of the relevant
                                    competitors reviewed as part of the
                                    benchmarking exercise having regard to the
                                    quality of the Services provided,

                              then the report of the benchmarking exercise shall
                              be reviewed by the Regional Governance Panel who
                              shall promptly meet and together consider what
                              action, if any, should be taken in response to the
                              report of the benchmarking exercise and if it is
                              agreed that changes are required, the Regional
                              Governance Panel shall agree the relevant Change
                              Requests, including details of any Proposed
                              Changes to the Charges, the Services and/or
                              Service Levels.

                  22.2.5      Where the Client wishes to use a third party to
                              conduct or otherwise assist with a benchmarking
                              exercise, access by such third party to any Exult
                              Confidential Information shall be subject to Exult
                              Supplier's prior written consent as to the
                              identity of the third party, such consent shall
                              not be unreasonably withheld or delayed, and to
                              the third party entering into a separate
                              confidentiality agreement with Exult Supplier on
                              terms reasonably acceptable to Exult Supplier.

         22.3     SERVICE PERFORMANCE REPORTS

                  Service Performance Reports will be prepared by the Exult
                  Country Representative and shall include information, as
                  applicable, on the RSLs, KPIs, KPI Failures, Key Incidents and
                  the procedures followed in relation to them and shall set out
                  the measures required to reduce the likelihood of a recurrence
                  of the relevant KPI Failure and/or Key Incidents. Service
                  Performance Reports shall be issued by Exult Supplier:

                  (i)      monthly to the BPA Country Representative to cover
                           information relating to the previous month; and

                  (ii)     each calendar quarter to the Regional Governance
                           Panel to cover information relating to the previous
                           calendar quarter.

         22.4     KEY INCIDENT REPORTING

                  22.4.1   The Country Representatives shall report all Key
                           Incidents promptly to the Regional Governance Panel.

                  22.4.2   The purpose of reporting Key Incidents is to:

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       32
<PAGE>   34

                           (i)      bring incidents quickly to the attention of
                                    Exult Supplier's and the Client's
                                    management; and

                           (ii)     highlight areas of control weakness,
                                    initiate procedures reviews and generate
                                    action to remedy control weaknesses
                                    identified.

                  22.4.3   The reporting of Key Incidents does not replace or
                           supersede, but shall be in addition to, the normal
                           reporting (including the provision of Service
                           Performance Reports under Clause 22.3) and updating
                           of appropriate management of routine work incidents.

         22.5     SATISFACTION SURVEYS

                  22.5.1   Exult Supplier shall prepare customer satisfaction
                           surveys and management satisfaction surveys on a
                           frequency and basis to be agreed by the Regional
                           Governance Panel.

                  22.5.2   Customer satisfaction surveys and management
                           satisfaction surveys shall be submitted to the
                           Regional Governance Panel by the Country
                           Representatives and the results of such surveys shall
                           be summarised in the relevant Service Performance
                           Report.

         22.6     CONTINUOUS IMPROVEMENT

                  22.6.1   Exult Supplier recognises that it has an obligation
                           under this Agreement to maintain continuous
                           improvement in the Service Delivery Model used in the
                           provision of the Services on an ongoing basis in
                           order to establish and maintain a position as a
                           market leader and to continue efficient and effective
                           use of developing processes and technologies.

                  22.6.2   In addition to the benchmarking exercises referred to
                           in Clause 22.2, Exult Supplier shall report to the
                           Client on an annual basis its strategy plans to
                           achieve continuous improvement referred to in Clause
                           22.6.1.

                  22.6.3   To the extent that the parties agree particular
                           Projects are appropriate to maintain continuous
                           improvement, these shall be dealt with under Change
                           Control Management process, provided that the parties
                           recognise Exult Supplier should only bear an
                           equitable proportion of the costs of any developments
                           which will be used by Exult Supplier in the provision
                           of services to other clients, including those clients
                           which Exult Supplier provides services to from the
                           Client Service Centre.

23       CONTRACT MINIMUMS

                                       33
<PAGE>   35

         23.1     Contract Minimums for each Contract Minimum Year shall be
                  established in accordance with this Clause 23.

         23.2     The Contract Minimum for:

                  23.2.1   [***]*

                  23.2.2   [***]*

         23.3     Prior the commencement of each calendar quarter in each
                  Contract Minimum Year, the Client may give Exult Supplier
                  [***]* of a proposed reduction in the Contract Minimums to
                  take account of reductions in the Client's requirements for
                  Services.

         23.4     This Clause 23 applies to situations which result in an actual
                  reduction in the Client's requirement for Services and, for
                  the avoidance of doubt, the Client may not assume
                  responsibility internally for services equivalent to the
                  Services or appoint a third party to provide services
                  equivalent to the Services pursuant to the terms of this
                  Clause 23.

         23.5     [***]* prior to the end of each Contract Minimum Year, the
                  Regional Governance Panel shall meet to assess the impact,
                  including the impact on the Charges for the then current
                  Contract Minimum Year, of the reductions in the Client's
                  requirements for Services notified in accordance with Clause
                  23.3 above. Subject to Clause 23.6, the Regional Governance
                  Panel shall agree a decrease in the Contract Minimum for the
                  succeeding Contract Minimum Year which is proportionate with
                  the actual reduction in Charges arising from the events and in
                  the event that the Regional Governance Panel cannot agree on
                  the amount of the decrease the matter shall be referred to an
                  Expert to be appointed in accordance with Clause 29.2.

         23.6     In no event shall a Contract Minimums be reduced by more than
                  [***]*

         23.7     In the event that the impact of reductions in the Client's
                  requirements for Services as reviewed under Clause 23.5 is or
                  would be to reduce the Contract Minimum for the succeeding
                  Contract Minimum Year by more than [***]* the matter will be
                  referred by either party to the Regional Governance Panel
                  under Clause 18 of the Framework Agreement (Contract Minimums)
                  to reassess the impact of such reduction across the relevant
                  CSC Group.

         The decision of the Regional Governance Panel (or Expert determination
         as the case may be) made pursuant to Clause 18 of the Framework
         Agreement shall be implemented hereunder.

24       WARRANTIES

         24.1     Exult Supplier hereby represents and warrants to the Client
                  that:

                  24.1.1   INCORPORATION AND EXISTENCE It is duly constituted,
                           organised and validly existing under its laws of
                           incorporation.

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       34
<PAGE>   36

                  24.1.2   POWER AND AUTHORITY It has the legal right and full
                           power and authority to execute and deliver, and to
                           exercise its rights and perform its obligations
                           under, this Agreement and all the documents which are
                           to be executed by it as envisaged by this Agreement.

                  24.1.3   CORPORATE ACTION All corporate action required by it
                           to authorise the execution and delivery of, and to
                           exercise its rights and perform its obligations under
                           this Agreement and all other documents which are to
                           be executed by it as envisaged by this Agreement has
                           been or will be taken.

                  24.1.4   ASSURANCE Nothing contained in this Agreement will:

                           (i)      result in a breach of any provision of its
                                    constitutional documents; or

                           (ii)     result in a breach of any agreement, licence
                                    or other instrument, order, judgment or
                                    decree of any Court, governmental agency or
                                    regulatory body to which it is bound.

         24.2     YEAR 2000 AND EMU COMPLIANCE

                  24.2.1   Subject to Clause 24.2.2, Exult Supplier makes no
                           warranties in respect of Year 2000 or EMU Compliance
                           in respect of Services or Projects or other
                           activities carried out under this Agreement and the
                           Client or BPA and the BPA Affiliates shall be solely
                           responsible for its and their Year 2000 and EMU
                           Compliance.

                  24.2.2   Exult Supplier warrants that Future Systems and Exult
                           Proprietary Systems are Year 2000 Compliant and EMU
                           Compliant and that it has used and shall continue to
                           use reasonable endeavours to ensure that other Exult
                           Systems are Year 2000 Compliant and EMU Compliant,
                           including wherever practicable obtaining appropriate
                           warranties from the third party providers and
                           providing the Client with the benefit of such
                           warranties.

                  24.2.3   Exult shall not be in breach of the warranties in
                           Clause 24.2.2 to the extent that any failure of the
                           Exult Proprietary Systems and Future Systems to be
                           Year 2000 Compliant or EMU Compliant is caused by
                           data, interfaces with third party systems including
                           BPA Systems, other than Exult Systems and software,
                           in each case, which are not Year 2000 Compliant or
                           EMU Compliant.

         24.3     The Client hereby represents and warrants to Exult Supplier
                  that:

                  24.3.1   INCORPORATION AND EXISTENCE It is duly incorporated,
                           organised and validly existing under its law of
                           incorporation.

                  24.3.2   POWER AND AUTHORITY It has the legal right and full
                           power and authority to execute and deliver, and to
                           exercise its rights and perform its obligations under
                           this Agreement and all the documents which are to be
                           executed by it as envisaged by this Agreement.

                                       35
<PAGE>   37

                  24.3.3   CORPORATE ACTION All corporate action required by it
                           to authorise the execution and delivery of, and to
                           exercise its rights and perform its obligations under
                           this Agreement and all other documents which are to
                           be executed by it as envisaged by this Agreement has
                           been or will be taken.

                  24.3.4   ASSURANCE Nothing contained in this Agreement will:

                           (i)      result in a breach of any provision of its
                                    constitutional documents; or

                           (ii)     result in a breach of any agreement, licence
                                    or other instrument, order, judgment or
                                    decree of any Court, governmental agency or
                                    regulatory body to which it is bound.

         24.4     Each of the Client and Exult Supplier undertakes to perform
                  its obligations under this Agreement in compliance with all
                  applicable laws, enactments, orders and regulations.

         24.5     Except as expressly stated in this Agreement, all warranties
                  and conditions, whether express or implied by statue, common
                  law or otherwise are hereby excluded to the extent permitted
                  by law.

25       LIMITATION ON LIABILITY

         25.1     Neither party shall limit or exclude its liability to the
                  other in respect of (i) death or personal injury caused by its
                  negligence or the negligence of its employees acting in the
                  course of their employment; (ii) for any fraudulent
                  misrepresentation, including fraudulent pre-contractual
                  misrepresentation made by a party on which the other party can
                  be shown to have relied when entering into this Agreement; and
                  (iii) any other liability which by law cannot be excluded.

         25.2     Subject to Clauses 25.1, 25.3 and 25.4 each party's liability
                  to the other under this Agreement in respect of a claim
                  arising out of this Agreement shall be limited to an amount
                  equal to [***]*. Where an event which gives rise to a claim
                  occurs during the initial 16 months of this Agreement each
                  party's liability to the other shall be limited to [***]*
                  established in accordance with the provisions of Schedule C,
                  (Charges and Invoicing).

         25.3     Each party's aggregate liability to the other during the term
                  of this Agreement for all claims arising out of this Agreement
                  shall be limited to an amount equal to Charges (excluding Pass
                  Through Costs) payable to Exult Supplier for a 6 month period.
                  For the purposes of calculating the Charges under this Clause
                  25.3, the maximum level of liability shall be based on (i) the
                  average monthly Charges during the 12 month period prior to
                  the month in which the event giving rise to the liability
                  occurred multiplied by 6, or, (ii) where the event giving rise
                  to the liability occurs during the initial 16 months of this
                  Agreement the Initial Baseline divided by 16 multiplied by 6,
                  provided that the limitation in this Clause 25.3 at any time
                  shall not require the repayment of sums paid or payable in
                  respect of claims in any earlier period.

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       36
<PAGE>   38

         25.4     Each party's liability to the other for all claims arising
                  under this Agreement in respect of any Project shall, unless
                  agreed otherwise agreed in accordance with the procedure set
                  out in Schedule H, (Projects), be limited to [***]*

         25.5     Subject to Clause 25.7, neither party shall be liable to the
                  other for any consequential or indirect loss or damage
                  suffered by the other party in connection with this Agreement.

         25.6     Neither party shall be liable to the other for loss of
                  profits, loss of revenue, loss of goodwill or loss or failure
                  to make any anticipated savings.

         25.7     In respect of the Client, the Client's re-establishment costs,
                  and in respect of Exult Supplier, the categories of cost
                  identified in Schedule C in relation to termination, such
                  costs are not considered consequential or indirect loss.

         25.8     The limitations set out in Clauses 25.2 to 25.7 shall not
                  apply with respect to:

                  (i)      Indemnities (including those set forth in Schedule
                           J);

                  (ii)     Payment under Letter of Credit (as described in
                           Clause 22 of the Framework Agreement);

                  (iii)    Payment under designated insurance policies (as
                           described in the Clause 22 of the Framework
                           Agreement);

                  (iv)     Client's obligation to pay, including with respect to
                           Early Termination Charges;

                  (v)      Liabilities arising from the breach of the
                           confidentiality provisions under this Agreement;

                  (vi)     Payment of Charges and Service Credits.

         25.9     Subject to Clauses 34.12 (Legal Proceedings) and 34.13
                  (Equitable Remedies) the parties recognise that damages are
                  the only remedy available under this Agreement and, to the
                  extent permissible by law, the limits under this Clause are
                  the absolute limit of each party's liability arising under or
                  in connection with this Agreement. All other liability is
                  expressly excluded.

         25.10    LIMITATIONS ON PARTICIPATING AFFILIATES' CLAIMS

                  25.10.1  The following represents the limit of all claims or
                           actions that may be made pursuant to this Agreement
                           relative to Participating Affiliates:

                           (iii)    subject to the terms of this Clause 25.10,
                                    the Client shall have the right to bring
                                    actions against Exult Supplier in respect of
                                    such Participating Affiliates for Losses
                                    suffered by the Participating Affiliates in
                                    respect of the Services or this Agreement;

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       37
<PAGE>   39

                           (iv)     the Client shall wherever reasonably
                                    practicable consolidate actions against
                                    Exult Supplier for Losses suffered by
                                    Participating Affiliates in respect of each
                                    alleged default; and

                           (v)      the Participating Affiliates' Losses shall
                                    be deemed the direct Losses of the Client,
                                    but all such Losses shall be subject to the
                                    exclusions and limitations set out in this
                                    Agreement.

                  25.10.2  The Client shall procure that:

                           (i)      the Participating Affiliate will not make
                                    any claim or be a party to any claim or
                                    other action against Exult Supplier, Exult
                                    or an Exult Affiliate or their employees,
                                    offices or directors arising from or in
                                    connection with this Agreement; and

                           (ii)     the Participating Affiliate will direct all
                                    communications regarding this Agreement
                                    through and to the Client and not to Exult
                                    Supplier.

                  25.10.3  The Client is fully responsible for the performance
                           of all its obligations under this Agreement with
                           respect to the Services provided to such
                           Participating Affiliates.

                  25.10.4  Nothing in Clause 25.10.1, 25.10.2 or Clause 25.10.3
                           relieves the Client of its obligations or expands
                           Exult Supplier's obligations under this Agreement.

26       INDEMNITIES AND DEFENCE OF CLAIMS

         26.1     INDEMNIFICATION BY EXULT SUPPLIER

                  Subject to Clause 26.5, Exult Supplier shall indemnify and
                  keep indemnified the Client, BPA, the Participating Affiliates
                  and its and their respective officers, directors, employees,
                  agents, successors and assigns (each, an "Indemnified BPA
                  Party") from and against any and all Losses arising in
                  connection with this Agreement from any of the following:

                  26.1.1   a claim by a BPA Third Party arising from the death
                           or illness of or personal injury to any BPA Third
                           Party or from any damage to any real or tangible
                           personal property of any BPA Third Party arising
                           directly from and to the extent of the negligent act
                           or omission of Exult Supplier, an Exult Participating
                           Affiliate or its and their respective employees,
                           officers, agents or subcontractors;

                  26.1.2   a claim by a BPA Third Party arising from the death
                           or illness of or personal injury to any employee of
                           Exult Supplier or of an, Exult Participating
                           Affiliate or to any employee of their respective
                           agents, or subcontractors or arising from any damage
                           to any real or tangible personal property of any
                           employee of Exult Supplier or of, an Exult
                           Participating Affiliate or of any employee of their
                           respective agents, or subcontractors, in each case,
                           notwithstanding that such claim arose from the
                           negligence of an Indemnified BPA Party;

                                       38
<PAGE>   40

                  26.1.3   a claim by a third party other than a BPA Affiliate
                           to a Third Party Contract where such claim arises in
                           connection with a breach of Exult Supplier's or Exult
                           Participating Affiliate's obligations under or
                           relating to such Third Party Contract assumed by
                           Exult Supplier or the relevant Exult Participating
                           Affiliate pursuant to obtaining consents in respect
                           of such Third Party Contract to enable Exult Supplier
                           or the relevant Exult Participating Affiliate to
                           provide the Services; and

                  26.1.4   a claim by a BPA Third Party arising from and
                           directly connected with the breach of any law, rule,
                           regulation or order, where such breach arises
                           directly from the negligent act or omission of Exult
                           Supplier, an Exult Participating Affiliate or its and
                           their respective employees, officers, agents or
                           subcontractors.

         26.2     INDEMNIFICATION BY BPA

                  Subject to Clause 26.5, the Client shall indemnify and keep
                  indemnified Exult Supplier, the Exult Participating Affiliates
                  and its and their respective officers, directors, employees,
                  agents, successors and assigns (each, an "Indemnified Exult
                  Party") from and against any and all Losses arising in
                  connection with this Agreement from any of the following:

                  26.2.1   a claim by an Exult Third Party arising from the
                           death or illness of or personal injury to any Exult
                           Third Party or from any damage to any real or
                           tangible personal property of any Exult Third Party
                           arising directly from and to the extent of the
                           negligent act or omission of the Client, a
                           Participating Affiliate or its and their respective
                           employees, officers, agents, or subcontractors;

                  26.2.2   a claim by an Exult Third Party arising from the
                           death or illness of or personal injury to any
                           employee of the Client, or of a Participating
                           Affiliate or to any employee of their respective
                           agents or subcontractors or arising from any damage
                           to any real or tangible personal property of any
                           employee of the Client or of, a Participating
                           Affiliate or of any employee of their respective
                           agents or subcontractors, in each case,
                           notwithstanding that such claim arose from the
                           negligence of an Indemnified Exult Party;

                  26.2.3   a claim by a third party other than an Exult
                           Affiliate to an Exult Third Party Contract where such
                           claim arises in connection with a breach of the
                           Client's or Participating Affiliate's obligations
                           under or relating to such Exult Third Party Contract
                           assumed by the Client or the relevant Participating
                           Affiliate pursuant to obtaining consents in respect
                           of such Exult Third Party Contract obtained on the
                           termination or expiry of the relevant Country
                           Agreement;

                  26.2.4   a claim by an Exult Third Party arising from and
                           directly connected with the breach of any law, rule,
                           regulation or order, where such breach arises
                           directly from the negligent act or omission of the
                           Client, a Participating Affiliate or its and their
                           respective employees; and

                                       39
<PAGE>   41

                  26.2.5   a claim by an Exult Third Party where such Exult
                           Third Party:

                           (i)      is an employee or former employee of the
                                    Client or of a BPA Affiliate to the extent
                                    such claim relates to the period such
                                    employee or former employee was employed by
                                    the Client or a BPA Affiliate (except to the
                                    extent that such claim is covered by the
                                    indemnity provisions set forth in Schedule J
                                    of this Agreement);

                           (ii)     is a beneficiary under any Client or BPA
                                    Affiliate employee related benefits plans,
                                    programmes or schemes to the extent that
                                    such claim relates to such plans, programmes
                                    or schemes; or

                           (iii)    has a fiduciary role or responsibility in
                                    relation to any the Client or BPA
                                    Affiliate's employee related benefit plans,
                                    programmes or schemes to the extent such
                                    claim relates to such role or
                                    responsibility,

                           in each case, except to the extent that such claim
                           results from the negligence of Exult Supplier, an
                           Exult Participating Affiliate, or its or their
                           respective employees, officers, agents or
                           subcontractors.

                  26.2.6   a claim by an Exult Third Party arising from the
                           provision by Exult Supplier of any Special Services,
                           except to the extent caused by Exults Supplier's
                           negligent acts or omissions.

         26.3     INDEMNIFICATION BY EXULT SUPPLIER WITH RESPECT TO INTELLECTUAL
                  PROPERTY

                  26.3.1   Subject to Clause 26.5, Exult Supplier shall
                           indemnify and keep indemnified the Client, its
                           Affiliates and their respective officers, directors,
                           employees and agents, from and against all reasonable
                           costs and expenses (including the amount of any
                           damages awarded by a court of competent jurisdiction)
                           which the Client may incur as a result of defending
                           or settling any claim by a third party that the
                           Client's use or possession of any of the Exult
                           Proprietary Systems is unauthorised or infringes the
                           Intellectual Property rights of any third party.

                  26.3.2   In the event of any such claim being made, the Client
                           shall notify the Exult Regional Representative as
                           soon as practicable upon becoming aware of the same
                           and, subject to being indemnified, at the request of
                           Exult Supplier, grant Exult Supplier sole conduct of
                           the claim and provide to Exult Supplier all
                           reasonable assistance in the conduct of the claim,
                           provided that in conducting the claim Exult Supplier
                           shall minimise the disruption to the business of BPA
                           and the Participating Affiliates, including the use
                           of the Exult Supplier Intellectual Property, as the
                           case may be.

                  26.3.3   No liability shall exist under this Clause 26.3 to
                           the extent that any such claim arises solely from:

                           (i)      the use by the Client and/or the
                                    Participating Affiliates of the relevant
                                    Exult Systems, Future Systems or Work
                                    Product for purposes not

                                       40
<PAGE>   42

                                    connected with the provision of the Services
                                    or services equivalent to the Services in
                                    the Country in which those Services are
                                    being provided or as otherwise authorised;

                           (ii)     any modification of the relevant Exult
                                    Systems, Future Systems or Work Product by
                                    or on behalf of the Client and/or the
                                    Participating Affiliates to which Exult
                                    Supplier or the third party, as the case may
                                    be, has not given its consent; or

                           (iii)    use of the relevant Exult Systems, Future
                                    Systems or Work Product in connection with
                                    materials or data supplied by the Client.

                  26.3.4   In the event that the Client's use or possession of
                           any part of the Exult Systems, the Future Systems or
                           Work Product is held to be unauthorised or to
                           infringe any third party Intellectual Property
                           rights, then Exult Supplier shall at its own expense
                           and at the Client's option:

                           (i)      obtain for the Client a licence or such
                                    other right to continue to use that System
                                    or Work Product or part thereof; or

                           (ii)     replace or modify such part so as to avoid
                                    or rectify the unauthorised use or
                                    infringement without significant
                                    interruption or degradation in performance
                                    of that System or the Services,

                           provided that the Client shall provide Exult Supplier
                           with all reasonable assistance (at the cost of Exult
                           Supplier) to enable Exult Supplier to so do.

         26.4     INDEMNIFICATION OF EXULT IN RELATION TO INTELLECTUAL PROPERTY

                  26.4.1   Subject to Clause 26.5, the Client shall indemnify
                           and keep indemnified Exult Supplier from and against
                           all reasonable costs and expenses (including the
                           amount of any damages awarded by a court of competent
                           jurisdiction) which Exult Supplier may incur as a
                           result of defending or settling any claim by a third
                           party that Exult Supplier's use of any of the Client
                           Systems which has been authorised by the Client is
                           unauthorised or infringes the Intellectual Property
                           rights of any third party.

                  26.4.2   In the event of any such claim being made, Exult
                           shall notify the BPA Regional Representative as soon
                           as practicable upon becoming aware of the claim and,
                           subject to being indemnified at the request of the
                           Client, grant BPA or the Client sole conduct of the
                           claim and provide to the Client all reasonable
                           assistance in the conduct of the claim.

                  26.4.3   No liability shall exist under Clause 26.4 to the
                           extent that any such claim arises from:

                           (i)      the use by Exult Supplier of the relevant
                                    Client System for purposes

                                       41
<PAGE>   43

                                    not connected with the provision of the
                                    Services in the Country in which the
                                    Services are provided; or

                           (ii)     any modification of the Client System by or
                                    on behalf of Exult Supplier to which the
                                    Client has not given its consent.

                  26.4.4   In the event that Exult Supplier's use of any part of
                           the Client Systems is held to be unauthorised or to
                           infringe any Intellectual Property rights relating
                           thereto, then the Client shall at its own expense:

                           (i)      obtain for Exult Supplier a licence or such
                                    other right to continue to use that System;
                                    or

                           (ii)     replace or modify such part so as to avoid
                                    or rectify the unauthorised use or
                                    infringement,

                           provided that Exult Supplier shall provide the Client
                           with all reasonable assistance to enable the Client
                           to so do.

         26.5     DEFENCE OF CLAIMS

                  26.5.1   Each party will defend and procure the relevant
                           Affiliate to defend any claim brought or threatened
                           against the other party to the extent that such claim
                           is or may be subject to the indemnity contained in
                           Clauses 26.1, 26.2, 26.3 and 26.4 (the party
                           providing such defence, the "Indemnifying Party" and
                           the party entitled to such defence, the "Indemnified
                           Party"). The Indemnifying Party will bear the expense
                           of such defence and pay any damages and legal fees
                           finally awarded by a court of competent jurisdiction
                           which are attributable to such claim.

                  26.5.2   The Indemnified Party shall notify the Indemnifying
                           Party of any claim under Clauses 26.1, 26.2, 26.3 and
                           26.4 within 30 days (or such shorter period as may be
                           required to respond to a third party claim) after
                           receipt of notice. The Indemnifying Party required to
                           indemnify the Indemnified Party under this Agreement
                           shall have no obligation for any claim under this
                           Clause 26.5 to the extent that the defence of such
                           claim is prejudiced by such failure if:

                           (i)      the Indemnified Party fails to notify the
                                    Indemnifying Party of such claim as provided
                                    above;

                           (ii)     the Indemnified Party fails to tender
                                    control of the defence of such claim to the
                                    Indemnifying Party; or

                           (iii)    the Indemnified Party fails to provide the
                                    Indemnifying Party with all reasonable
                                    cooperation in the defence of such claim
                                    (the cost thereof to be borne by the
                                    Indemnifying Party).

                                       42
<PAGE>   44

                  26.5.3   The Indemnifying Party shall have no obligation for
                           any claim under this Agreement if the Indemnified
                           Party makes any admission or settlement regarding
                           such claim without the prior written consent of the
                           Indemnifying Party, which consent shall not be
                           unreasonably withheld or delayed. Notwithstanding the
                           foregoing sentence, the Indemnifying Party may settle
                           any claim involving only the payment of money by the
                           Indemnifying Party.

                  26.5.4   The Indemnified Party shall have the right (but not
                           the obligation) to participate in such defence or
                           settlement (and in the case of any proposed
                           settlement of a claim which does not involve only the
                           payment of money, the Indemnifying Party shall obtain
                           the prior written consent of the Indemnified Party to
                           such settlement, such consent not to be unreasonably
                           withheld or delayed), in which event the Indemnified
                           Party shall pay its attorneys' fees associated with
                           such participation.

                  26.5.5   In conducting the defence of the claim the
                           Indemnifying Party shall liaise with the Indemnified
                           Party and keep the Indemnified Party informed as to
                           the progress of the action and shall take into
                           account the requirements and requests of the
                           Indemnified Party and in particular shall not make
                           any public statement relating to the action without
                           the Indemnified Party's prior written consent and
                           shall not do anything which could potentially
                           adversely prejudice the reputation or goodwill of the
                           Indemnified Party or its Affiliates.

         26.6     SURVIVAL OF RIGHTS

                  All indemnities, and exclusions and limitations of liability
                  contained in this Clause 26 and elsewhere in this Agreement
                  shall remain binding on the parties hereto, notwithstanding
                  the expiry or termination of this Agreement.

27       INSURANCE

         Exult Supplier shall inform the Client immediately in the event that it
         becomes aware that insurance cover as required under Clause 22 of the
         Framework Agreement is not in place and in such event shall itself
         obtain the appropriate insurance to the extent that this relates to
         this Agreement.

28       RECOVERY OF DAMAGE AWARDS

         28.1     In the event that the parties cannot agree as to whether there
                  is a default or as to the amount to be paid to either party in
                  connection with any default by the other party under this
                  Agreement, the matter shall be resolved pursuant to the
                  Dispute Resolution Procedure in accordance with Clause 29.3.

         28.2     In the event that it is agreed, or determined pursuant to
                  Clause 28.1, that Exult Supplier is liable to pay an Award to
                  the Client, the mechanism for recovering such Award shall be
                  as follows:

                  28.2.1   Exult Supplier shall first seek to recover the Award
                           under any relevant

                                       43
<PAGE>   45

                           insurance policy maintained by Exult pursuant to
                           Clause 22 of the Framework Agreement (Insurance) and
                           pay the Award recovered to the Client;

                  28.2.2   if the Award is not paid to the Client pursuant to
                           Clause 28.2.1 within 30 days of it being agreed or
                           determined that an Award is payable, the Client (or
                           BPA acting on its behalf) shall be entitled to seek
                           to recover the Award directly under the indemnity to
                           principal provision contained in any relevant
                           insurance policy maintained by Exult in accordance
                           with Clause 22 of the Framework Agreement
                           (Insurance).

                  28.2.3   If the Award is not paid pursuant to Clause 28.2.1 or
                           Clause 28.2.2, the Client shall provide Exult
                           Supplier with [***]* within which Exult Supplier
                           shall pay the Award to the Client.

                  28.2.4   Subject to the provisions of Clause 23 of the
                           Framework Agreement (Letter of Credit), if the Award
                           is not paid pursuant to Clauses 28.2.1, 28.2.2 or
                           28.2.3 within the expiry of the [***]* period in
                           Clause 28.2.2, then BPA shall have the right, but not
                           the obligation to make a demand under the Letter of
                           Credit.

                  28.2.5   Exult Supplier shall not be entitled to seek to
                           recover under any insurance policy maintained
                           pursuant to Clause 22 of the Framework Agreement
                           (Insurance) in order to satisfy any indemnity claim
                           or obligation or to seek to recover any Award made in
                           connection with indemnity provisions other than
                           claims, obligations or Awards made in connection with
                           Clauses 26.1.1 and 26.1.2.

         28.3     In respect of an Award or other indemnity claim or obligation
                  that the Client is liable to pay to Exult Supplier, the Client
                  shall not be entitled to seek to recover under any insurance
                  policy maintained pursuant to Clause 22 of the Framework
                  Agreement (Insurance) in order to satisfy any indemnity claim
                  or obligation or to recover any Award made in connection with
                  indemnity provisions other than claims, obligations or Awards
                  made in connection with Clauses 26.2.1 and 26.2.2.

29       DISPUTE RESOLUTION

         29.1     INFORMAL DISPUTE RESOLUTION

                  Prior to the initiation of dispute resolution procedures
                  pursuant to Clause 29.2 and 29.3, the parties shall attempt to
                  resolve any Dispute informally, as follows:

                  29.1.1   Upon the request of either Country Representative, in
                           the case of a Dispute which has not been resolved, or
                           cannot be resolved by the Country Representatives
                           within [***]*, that Dispute shall be referred to the
                           Regional Governance Panel.

                  29.1.2   If the Regional Governance Panel is unable to resolve
                           the Dispute within [***]*

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       44
<PAGE>   46

                           after it is submitted to the Regional Governance
                           Panel, then the Dispute will be referred to the
                           Global Governance Panel. The Global Governance Panel
                           shall use its best efforts to resolve such Dispute.

                  29.1.3   If the Global Governance Panel is unable to resolve
                           the Dispute within [***]* after it is submitted to
                           the Global Governance Panel (or such later time as
                           may be agreed by the Global Governance Panel), then
                           the Dispute shall be referred to the Exult Chief
                           Executive Officer and the BPA Vice President Group
                           HR.

                  29.1.4   If the BPA Vice President Group HR and the Exult
                           Chief Executive Officer have not been able to resolve
                           the Dispute within [***]* of the matter having been
                           referred to them (or such later date as they may
                           agree), the Dispute shall be referred to Expert
                           Decision or Arbitration (as the case may be) in
                           accordance with the provisions of this Agreement.

                  29.1.5   During the course of any discussions in accordance
                           with this Clause 29, all reasonable requests made by
                           one party to the other for information will be
                           honoured in order that the parties may be fully
                           advised of each other's position. Any Confidential
                           Information disclosed will be treated by the
                           recipient in accordance with Clause 20
                           (Confidentiality).

                  29.1.6   Unless the Agreement specifies otherwise, all
                           Disputes shall be referred to the informal Dispute
                           Resolution Procedure and thereafter to Arbitration
                           pursuant to Clause 29.3.

                  29.1.7   Only the informal Dispute Resolution Procedures set
                           out in Clause 29.1 can apply where the parties fail
                           to agree to carry out a new or Project or project or
                           to make a substantial or material change to the
                           Agreement or any Service or any provision specified
                           in the Agreement as being an agreement to agree.

         29.2     EXPERT DECISION

                  29.2.1   Where a Dispute is designated in this Agreement as
                           appropriate for Expert Decision it shall be referred
                           for determination to an Expert nominated either
                           jointly by the parties, or failing agreement between
                           them within the time stated in this Agreement or,
                           where no time is stated, within 10 working days, on
                           the application of the Client or Exult Supplier, to:

                           (i)      the Institute of Electrical and Electronic
                                    Engineers for any issue involving software,
                                    hardware, or systems;

                           (ii)     the Institute of Certified Public Chartered
                                    Accountants for any issue involving finance,
                                    accounting and tax; and

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       45
<PAGE>   47

                           (iii)    the Society for Human Resource Professional
                                    for any issue involving human resources
                                    polices and practices that cannot be
                                    referred to an appropriate Expert under
                                    Clause 29.2.1(i) and (ii).

                  29.2.2   The parties agree:

                           (i)      to supply the Expert with the assistance,
                                    documents and information he/she requires
                                    for the purpose of his/her determination;

                           (ii)     that in all cases, the terms of appointment
                                    of the Expert shall include a requirement on
                                    the Expert to give his/her determination
                                    with 21 days or such other period as may be
                                    agreed, to hold professional indemnity
                                    insurance for both then and for 3 years
                                    following the date of his/her determination
                                    and to establish his/her own reasonable
                                    procedures to enable him to give his
                                    determination; and

                           (iii)    that in considering any issue relating to
                                    the KPIs the Expert shall take into account
                                    the performance levels of service achieved
                                    by the Client.

                  29.2.3   The Expert's Decision is final and binding on the
                           parties in the absence of negligence, manifest error
                           or bad faith. The Expert acts as an expert and not an
                           arbitrator and the Expert's Decision is not a
                           quasi-judicial procedure. Save as provided elsewhere
                           in this Agreement, each party shall bear its own
                           costs and the costs of the Expert shall be borne
                           equally between the parties.

         29.3     ARBITRATION

                  29.3.1   Subject to any other terms of this Agreement, if any
                           Dispute, which is designed as a Dispute to be
                           referred to Arbitration, arising in connection with
                           this Agreement cannot be resolved in accordance with
                           the provisions of Clause 29.1 it shall be referred to
                           arbitration at the written request of any party under
                           the Rules of the International Chamber of Commerce,
                           which rules are deemed to be incorporated by
                           reference into this Clause 29.3.

                  29.3.2   The parties agree that:

                           (i)      the number of arbitrators shall be three;

                           (ii)     the place of the arbitration shall be
                                    London;

                           (iii)    the language to be used in the arbitration
                                    proceedings shall be English; and

                           (iv)     the ruling of the arbitrators on the Dispute
                                    shall be final and binding.

30       FORCE MAJEURE

                                       46
<PAGE>   48

         30.1     Subject to Clause 30.2, neither party shall be liable to the
                  other for any Loss of any kind whatsoever, including but not
                  limited to any damages, whether directly or indirectly caused
                  to or incurred by the other party to the extent such Loss
                  arises by reason of any failure or delay in the performance of
                  its obligations hereunder which is due to Force Majeure.

         30.2     The party claiming to be prevented or delayed in the
                  performance of any of its obligations under this Agreement by
                  reason of Force Majeure shall use reasonable endeavours to
                  continue to perform its obligations under this Agreement
                  without being obliged to incur any significant additional cost
                  to bring the Force Majeure to a close or to find a solution by
                  which the Agreement may be performed despite the continuance
                  of the Force Majeure circumstances.

         30.3     If either party shall become aware of circumstances of Force
                  Majeure which give rise to or which are likely to give rise to
                  any such failure or delay on its part, it shall forthwith
                  notify the other by the most expeditious method then available
                  and shall inform the other of the period which it is estimated
                  that such failure or delay may continue. If Force Majeure
                  continues for seven days or longer the Global Governance Panel
                  shall be notified by the party affected by such Force Majeure
                  and requested to decide upon a course of action.

         30.4     It is agreed that any failure by a party to perform or any
                  delay by a party in performing its obligations under this
                  Agreement which results from any failure or delay in the
                  performance of its obligations by any person, firm or company
                  with which such party shall have entered into any contract,
                  supply arrangement or sub-contract or otherwise shall be
                  regarded as a failure or delay due to Force Majeure only in
                  the event that such person, firm or company shall itself be
                  prevented from or delayed in complying with its obligations
                  under such contract, supply arrangement or sub-contract or
                  otherwise as a result of circumstances which would be Force
                  Majeure for the purposes of this Agreement.

31       ASSIGNMENT

         31.1     Exult Supplier shall not be entitled to and shall not assign,
                  novate or otherwise transfer this Agreement, in whole or in
                  part, without the Client's prior written consent.

         31.2     The Client shall not be entitled to assign, novate or transfer
                  this Agreement or any part of it without Exult Supplier's
                  prior written consent save that the Client may assign, novate
                  or otherwise transfer this Agreement in whole or in part to a
                  BPA Affiliate, provided that if at any time following such
                  transfer, assignment or novation the relevant entity ceases to
                  be a BPA Affiliate the Client shall procure that such entity
                  shall re-transfer, re-assign or re-novate this Agreement, or
                  the relevant part of it, to the Client or another BPA
                  Affiliate at that time.

32       SUBCONTRACTING

         32.1     Exult Supplier may employ subcontractors which are Exult
                  Affiliates and may, subject to

                                       47
<PAGE>   49

                  the other provisions of this Clause 32, employ other
                  subcontractors in the provision of any part of the Services.
                  Subcontractors listed in Schedule M are approved for the
                  purposes of Clause 32.2.

         32.2     Exult Supplier shall not employ subcontractors without the BPA
                  Regional Commercial Contract Leader's prior written approval
                  (such approval not to be unreasonably withheld or delayed):

                  32.2.1   on any occasion where the value of a proposed
                           individual subcontract is in excess of [***]* or

                  32.2.2   where the subcontracted work relates to a Sensitive
                           Third Party Contract.

         32.3     Exult Supplier shall promptly notify the BPA Regional
                  Commercial Contract Leader if at any time the total value of
                  the subcontracted work in any twelve month period would be
                  [***]*

         32.4     Exult Supplier shall ensure that the Subcontractors are
                  appropriately skilled and qualified.

         32.5     Exult Supplier shall remain liable to the Client in respect of
                  any such Services provided by Subcontractors.

         32.6     Data protection and confidentiality provisions equivalent to
                  those contained in this Agreement shall be included in any
                  agreement with Subcontractors entered into by Exult Supplier
                  pursuant to this Clause 32, provided that in respect of
                  Subcontractors which are parties to Third Party Contracts
                  which are assigned or novated to Exult Supplier, Exult
                  Supplier shall use reasonable endeavours to comply with its
                  obligations under this Clause relating to such Subcontractors
                  and shall inform the Client where it has not been possible to
                  fulfil such obligation.

         32.7     For the purposes of this Clause 32, Subcontractors shall not
                  include contract staff whether hired on an individual basis or
                  through an agency where Exult Supplier exercises direction and
                  control over the work of such contract staff. The BPA Regional
                  Commercial Contract Leader's consent is not required in
                  relation to Exult Supplier hiring such contract staff.

         32.8     Exult Supplier's use in the ordinary course of business of
                  third party services or products that are not dedicated solely
                  to the provision of the Services and that are not material to
                  the performance of the Services and which do not result in a
                  material change in the way Exult Supplier conducts its
                  business will not be subject to the provisions of this Clause
                  32. If the Client expresses any concern to Exult Supplier
                  about any such third party services or products, Exult
                  Supplier shall discuss such concerns with the Client and work
                  in good faith to resolve the Client's concerns on a mutually
                  acceptable basis.

         32.9     It is understood that no approval given under this Clause 32
                  shall generate contractual relations between the Client or any
                  of its Affiliates and any Subcontractor except as expressly
                  contemplated by this Clause 32.

----------

      * Confidential treatment is requested for redacted portion. The
confidential redacted portion has been omitted and filed separately with the
Securities and Exchange Commission.

                                       48
<PAGE>   50

33        PARTICIPATING AFFILIATES

         33.1     Exult Supplier acknowledges that the Client has concluded this
                  Agreement for the benefit of the Client and the Participating
                  Affiliates.

         33.2     At the request of the Client, Exult Supplier shall at the
                  Client's expense execute all deeds or other documents required
                  to enable any Loss incurred or sustained by any Participating
                  Affiliate recovered pursuant to Clause 25.10 (Limitations on
                  Participating Affiliates' Claims).

34       GENERAL TERMS

         34.1     PUBLICITY

                  34.1.1   Except with the prior written consent of the other
                           party each party shall not and shall procure that its
                           Affiliates shall not make any press or other public
                           announcements relating to this Agreement, the
                           Framework Agreement or any other Country Agreement,
                           or disclose any information relating to the
                           commercial or other terms of this Agreement, the
                           Framework Agreement or any other Country Agreement.

                  34.1.2   It is the intention of the parties that immediately
                           following the Commencement Date, they will jointly
                           develop and agree a press release relating to their
                           relationship under this Agreement and the Framework
                           Agreement.

         34.2     NOTICES

                  Wherever under this Agreement a party is required or permitted
                  to give notice to the other party, such notice shall be in
                  writing and shall be delivered personally, sent by fax, (as
                  appropriate) recognised express courier service or certified,
                  registered, or first class mail. Any such notice shall be
                  deemed given when actually received when so delivered
                  personally, by fax or express courier, or if mailed, on the
                  5th day after its mailing, postage prepaid to the recipient
                  party addressed as follows:

                  In the case of the Client:

                  Country Representative

                  200 East Randolph Drive
                  Chicago
                  IL 60601

                  BPA Regional Representative

                  200 East Randolph Drive
                  Chicago
                  IL 60601

                                       49
<PAGE>   51

                  In the case of Exult Supplier:

                  Exult Country Representative

                  4 Park Plaza
                  Suite 350
                  Irvine
                  California 92614

                  Fax:  (949) 250 8086

                  with a copy (which shall not constitute effective notice) to:

                                       50
<PAGE>   52

                  Legal Department

                  4 Park Plaza
                  Suite 350
                  Irvine
                  California 92614

                  Fax: (949) 250 8086

                  Any party may change its address for notices upon giving 10
                  days' prior notice of the change to the other parties in the
                  manner provided in this Clause 34.2.

34.3      LIMITATION ON RECRUITING

                  34.3.1   Subject as hereinafter provided in this Clause 34.3,
                           each of the Client or Exult Supplier shall not during
                           the term of this Agreement or within six months of
                           its termination or expiry employ and/or solicit
                           directly or indirectly any employees of the other
                           party who have been involved in providing the
                           Services or are otherwise connected with this
                           Agreement.

                  34.3.2   Clause 34.3.1 will not restrict the Client or Exult
                           Supplier from employing employees of the other party:

                           (i)      who apply unsolicited in response to a
                                    general advertising or other general
                                    recruitment campaign;

                           (ii)     which the party who employed the relevant
                                    employee has agreed in writing may be so
                                    employed; or

                           (iii)    as contemplated in Schedule J of this
                                    Agreement.

         34.4     WAIVER

                  34.4.1   Subject to Clause 34.12 (Legal Proceedings) no delay
                           or omission by either party to exercise any right or
                           power shall impair such right or power or be
                           construed as a waiver.

                  34.4.2   A waiver by either of the parties of any covenants to
                           be performed by the other party or of any breach
                           shall not be construed to be a waiver of any
                           succeeding breach or of any other covenant.

                  34.4.3   No waiver of any of the provisions of this Agreement
                           shall be effective unless it is expressly stated to
                           be a waiver and communicated to the other party in
                           writing in accordance with the provisions of Clause
                           34.2 (Notices).

         34.5     AMENDMENTS

                                       51
<PAGE>   53

                  The terms and conditions of this Agreement shall not be varied
                  or amended, except by a written instrument executed by or on
                  behalf of each of the parties in accordance with the Change
                  Control Management process.

         34.6     SEVERABILITY

                  If any provision of this Agreement is held to be invalid,
                  unenforceable or void, such decision shall not have the effect
                  of invalidating or voiding the remainder of this Agreement,
                  and the parties agree that they shall immediately commence in
                  good faith negotiations to seek to remedy such invalidity,
                  unenforceability or illegality.

         34.7     COSTS

                  Except as expressly otherwise provided for in this Agreement,
                  each party shall bear its own costs and expenses incurred in
                  connection with the negotiation and preparation of this
                  Agreement.

         34.8     ENTIRE AGREEMENT

                  This Agreement shall constitute the entire agreement between
                  the parties with respect to the subject matter hereof and (to
                  the extent permissible by law) supersedes all prior
                  representations, writings, negotiations or understandings with
                  respect thereto provided that neither party is attempting to
                  exclude any liability for fraudulent statements including
                  pre-contractual misrepresentations on which the other party
                  can be shown to have relied.

         34.9     CONFLICT AND INCONSISTENCIES

                  34.9.1   In the event and to the extent only of any conflict
                           between the Clauses and the Schedules, the Clauses
                           shall prevail.

                  34.9.2   In the event of any inconsistencies between the
                           English language version of this Agreement and any
                           contract administration documents prepared in
                           connection therewith and any translation of such
                           agreements or documents, the English language version
                           shall prevail. In the event of any inconsistencies
                           between any obligations of the parties set out in
                           this Agreement and the corresponding obligations in
                           any Framework Agreement, the corresponding
                           obligations in this Agreement shall prevail.

         34.10    SURVIVAL

                  The terms and conditions of this Agreement which are expressly
                  or by implication intended to survive its termination or
                  expiry shall so survive and continue to bind the parties.

         34.11    COUNTERPARTS

                                       52
<PAGE>   54

                  This Agreement may be executed in two or more counterparts or
                  by fax, each of which shall be deemed to be an original, but
                  all of which together shall constitute one agreement binding
                  on all parties, notwithstanding that all parties are not
                  signatories to the original or the same counterpart or fax
                  copy.

         34.12    LEGAL PROCEEDINGS

                  Any legal proceedings in relation to this Agreement must be
                  commenced by the relevant party within 2 years of the
                  termination or expiry of this Agreement.

         34.13    EQUITABLE REMEDIES

                  The parties agree that damages shall be the only remedy
                  available in respect of each parties' liability arising under
                  this Agreement provided that the parties shall be free to seek
                  equitable remedies (including injunctive relief) in respect of
                  breaches of confidentiality and matters relating to the
                  infringement of Intellectual Property Rights.

         34.14    INDEPENDENT CONTRACTOR

                  In providing Services to the Client under this Agreement,
                  Exult Supplier is acting only as an independent contractor.
                  Notwithstanding any provision of this Agreement to the
                  contrary, this Agreement establishes and shall only be
                  construed as establishing a contract between unrelated
                  business entities for the provision and purchase of certain
                  services and does not and shall not be deemed to create a
                  partnership, joint venture, agency (except as expressly
                  provided in this Agreement) or any other type of joint
                  relationship.

         34.15    RESPONSIBILITY FOR EMPLOYEES

                  Employees shall be employees of Exult Supplier or the relevant
                  Exult Participating Affiliates as appropriate and under no
                  circumstances other than as provided in Schedule J (Employee
                  Transfer Arrangements) are Employees to be considered
                  employees of the Client or any BPA Affiliate. Exult Supplier
                  or the relevant Exult Participating Affiliate shall have the
                  sole responsibility for supervision and control of the
                  Employees and for payment of their entire compensation,
                  including salary, Withholding Taxes and social security taxes,
                  workers compensation, employee and disability benefits and the
                  like and shall be responsible for all employer obligations
                  under all applicable laws.

         34.16    RESTRICTIVE TRADE PRACTICES

                  Notwithstanding any other provision of this Agreement, no
                  provision of this Agreement which is of such a nature as to
                  make this Agreement liable to registration under the
                  Restrictive Trade Practices Act 1976 shall take effect until
                  the day after that on which particulars thereof have been duly
                  furnished to the Director General of Fair Trading pursuant to
                  the said Act. For the purposes of this Clause 34.16, the
                  expression "this Agreement" shall include any agreement
                  forming part of the same arrangement.

                                       53
<PAGE>   55

         34.17    GOVERNING LAW

                  This Agreement shall be governed and construed in accordance
                  with the laws of England and Wales.

                                       54
<PAGE>   56

In witness whereof this Agreement has been executed the day and year first
written above.

SIGNED BY ..............................

for and on behalf of the Client

in the presence of:

 ..............................

SIGNED BY ..............................

for and on behalf of Exult Supplier

in the presence of:

 ..............................

                                       55
<PAGE>   57

                               INDEX TO SCHEDULES
                             TO US COUNTRY AGREEMENT

<TABLE>
<S>                                <C>
Schedule A                         Scope of Services (indicative)
Schedule B                         Service Levels (indicative)
Schedule C                         Charges and Invoicing
Schedule D                         Third Party Contracts
Schedule E                         Assets
Schedule F                         Systems
Schedule G                         Part I Country Transition Plan
                                   Part II Validation Exercise
Schedule H                         Projects/Projects
Schedule I                         Part I Key Employees
                                   Part II BPA Key Employees
Schedule J                         Employee Transfer Arrangements
Schedule L                         Change Control Management
Schedule M                         Approved Exult Sub-contractors
Schedule O                         BPA Business Policies and Controls
Schedule P                         Global Governance Arrangements
Schedule Q                         Data Protection
Schedule R                         BPA Participating Affiliates
Schedule T                         Process Line Population

Schedule U                         Escrow Agreement
Schedule W                         Matters to be taken into account when
                                   considering changes to Agreements or any
                                   schedule to reflect any Special Services
                                   provided by Exult Supplier
Schedule Z                         Definitions
</TABLE>

                                       56
<PAGE>   58

                                   SCHEDULE Z

                                   DEFINITIONS

1        DEFINITIONS

         "ACTIVE SERVICED EMPLOYEE" has the meaning ascribed to it in Schedule C
         (Charges and Invoicing);

         "ADDITIONAL AMOUNT" has the meaning ascribed to it in Clause
         11.2.5(iii) (Withholding Taxes);

         "ADDITIONAL RESOURCE CHARGES" has the meaning ascribed to it in
         Schedule C (Charges and Invoicing);

         "AFFECTED PROCESS" has the meaning ascribed to it in Clause 15
         (Suspension of a Process);

         "AFFILIATE" means in relation to Client a Client Affiliate and in
         relation to Exult Supplier an Exult Affiliate;

         "AGREEMENT" means the Clauses of and Schedules to this Agreement or any
         revised version agreed between the parties in accordance with the terms
         of this Agreement;

         "ANNUAL WORK UNITS" has the meaning ascribed to it in Schedule C
         (Charges and Invoicing);

         "ARBITRATOR" or "ARBITRATION" has the meaning ascribed to it in Clause
         29.3 (Dispute Resolution);

         "AUDITOR" has the meaning ascribed to it in Clause 12.2 (Audit);

         "AWARD" means the amount awarded to a party by an Arbitrator pursuant
         to Clause 29.3 (Dispute Resolution);

         "BASE CHARGE" has the meaning ascribed to it in Schedule C (Charges and
         Invoicing);

         "BASELINE" has the meaning ascribed to it in Schedule C (Charges and
         Invoicing);

         "BPA AFFILIATE" means any company which is from time to time directly
         or indirectly controlled by BPA and for this purpose:

         (i)      a company is directly controlled by another company
                  beneficially owning shares carrying the majority of votes at a
                  general meeting of shareholders (or its equivalent) of the
                  first mentioned company;

         (ii)     a particular company is indirectly controlled by a company if
                  a series of companies can be specified, beginning with that
                  company and ending with the particular company, so related
                  that each company in the series is directly controlled by one
                  or more of the companies earlier in the series; and

                                       57
<PAGE>   59

         (iii)    a company does not include any joint venture whether
                  incorporated or unincorporated.

         "BPA COUNTRY REPRESENTATIVE" means any individual appointed by BPA
         pursuant to the Agreement to be a Country Representative in respect of
         this Agreement;

         "BPA IT POLICY" means the document, describing the policies to be
         adopted by the Exult and the Exult Affiliates in relation to the use of
         Systems in connection with the provision of the Services, set out in
         Schedule O, Part 1 (BPA Policies and Controls);

         "BPA KEY EMPLOYEES" means the BPA personnel identified by name and
         position in Part II of Schedule I to this Agreement (Employees).

         "BPA REGIONAL REPRESENTATIVE" means an individual appointed by Client
         pursuant to the Framework Agreement;

         "BPA RESPONSIBILITIES" means those actions described in Schedule A
         which need to be performed by the Client in order for Exult Supplier to
         be able to provide the Services;

         "BPA THIRD PARTY" means a third party other than BPA, a BPA Affiliate
         and its and their respective agents, subcontractors, officers,
         directors and employers;

         "CHANGE" means a change to this Agreement or the Framework Agreement
         agreed in accordance with the Change Control Management process;

         "CHANGE OF CONTROL" shall be deemed to have occurred in relation to any
         company ("THE COMPANY") if any Relevant Entity, together with any
         Relevant Entity Affiliates:

         (ii)     becomes interested (and, for the avoidance of doubt, was not
                  previously so interested), directly or indirectly, in more
                  than 50 per cent of the shares of the Company or of the voting
                  rights attached thereto, including through an initial public
                  offering of more than 50 per cent of the share capital of the
                  Company; or

         (iv)     acquires the right to appoint or remove a majority of the
                  board of directors of the Company

         references to a Relevant Entity being "interested" in shares shall mean
         interested in those shares for the purposes of Part VI of the Companies
         Act 1985.

         for the purposes of this definition only "RELEVANT ENTITY AFFILIATE"
         means, in relation to any Relevant Entity, any other which is in
         Control of, is Controlled by or is under common Control with such
         Relevant Entity, "CONTROL" of a person shall mean:

         (iii)    the right, whether direct or indirect, to vote 50 per cent or
                  more of the securities having the power to elect directors of
                  such person; or

         (v)      the power, whether direct or indirect, to direct the
                  management or policies of such person.

                                       58
<PAGE>   60

         "CHANGE CONTROL MANAGEMENT" means the procedure by which changes may be
         made to the Agreement pursuant to Clause 9 (Change Control Management
         Process) and as further set out in Schedule L (Change Control
         Management);

         "CHANGE REQUEST" means a request for a Change made in accordance with
         the Change Control Management process;

         "CHARGES" means the charges payable by the Client in respect of the
         Services calculated in accordance with Schedule C (Charges and
         Invoicing);

         "CLIENT ASSETS" means the goods and other assets which are owned or
         used by BPA, a BPA Affiliate or the Client solely to provide the
         services equivalent to the Services immediately before the Commencement
         Date, including, but not limited to, Client Systems and Third Party
         Systems and facilities whether or not the subject of Third Party
         Contracts and as identified in Schedule E (Assets), in each case which
         are required to be used by Exult Supplier to provide the Services;

         "CLIENT INFORMATION" means the information provided by the Client which
         comes into the possession of Exult Supplier or the Exult Affiliates or
         their subcontractors pursuant to this Agreement, or created under or
         arising out of data and records of the Client, BPA or BPA Affiliates
         pursuant to this Agreement;"CLIENT INTELLECTUAL PROPERTY" has the
         meaning ascribed to it in Clause 19.1 (Intellectual Property Rights);

         "CLIENT PREMISES" means any premises of Client Affiliates in the United
         States of America which the Client or Client Affiliates use to provide
         services equivalent to the Services immediately prior to the applicable
         Country Commencement Date;

         "CLIENT SERVICE CENTRE" means each of the remote service centres to be
         established by Exult Supplier;

         "CLIENT SYSTEMS" means Systems (or part thereof) in which the
         Intellectual Property is owned by either Client or Client Affiliates
         and to be used in whole or in part in the provision of the Services as
         identified in this Agreement;

         "COMMENCEMENT DATE" means the date of execution of this Agreement by
         both of the parties to this Agreement;

         "CONFIDENTIAL INFORMATION" means all information obtained from the
         other party which by its nature should be treated as confidential
         information or is marked as such which may come into its possession or
         into the possession of its employees, agents or subcontractors as a
         result of or in connection with this Agreement and any and all
         information which may be derived from such information;

         "CONTRACT MINIMUM(s)" has the meaning ascribed to it in Schedule C
         (Charges and Invoicing);

         "CONTRACT MINIMUM YEAR" has the meaning ascribed to it in Schedule C
         (Charges and Invoicing);

                                       59
<PAGE>   61

         "CONTRACT TRANSFER PLAN" means the plan to be developed and agreed by
         the Exult Supplier and the Client relating to the Transfer of a Third
         Party Contract to Exult Supplier or the assumption by Exult Supplier of
         an administration role in relation to a Third Party Contract;

         "CONTROLS" means those business practices (including computer security
         provisions, procedures to protect Confidential Information and
         procedures to ensure compliance with obligations to third parties in
         connection with Exult Supplier's provision of the Services hereunder),
         controls, Client policies, quality standards and human resource,
         financial and accounting controls necessary for the provision and
         receipt of the Services in accordance with this Agreement including:

         (iv)     the Client Business Standards and Policy Document;

         (v)      the Client Policy on the Business Conduct and Code of Business
                  Ethics;

         (vi)     the Client Disaster Recovery Plan; and

         (vii)    the BPA IT Policy.

         which have been provided or will be provided from time to time to Exult
         Supplier in writing and as listed in Schedule O (BPA Policies and
         Controls);

         "CORPORATE OVERHEAD" has the meaning ascribed to it in Schedule C
         (Charges and Invoicing);

         "COUNTRIES" means the Countries in which Client requires Exult Supplier
         to procure the provision of services such as the Services pursuant to
         the Framework Agreement and "COUNTRY" means any one of them;

         "COUNTRY AGREEMENT" means an agreement, substantially in the form set
         out in Schedule N of the Framework Agreement, except as varied by or as
         necessary to accommodate the relevant applicable laws of each Country
         or as agreed by Client and Exult, to be entered into pursuant to the
         Framework Agreement by a Participating Affiliate and Exult
         Participating Affiliate in relation to the provision of Services to
         that Participating Affiliate and any other Client Affiliates and/or
         Affiliates specified therein;

         "COUNTRY REPRESENTATIVES" means the representatives appointed by each
         of the Client and Exult Supplier pursuant to, and having the
         responsibilities referred to in Clause 22 (Contract and Service
         Management) and "COUNTRY REPRESENTATIVE" means any one of them;

         "COUNTRY TRANSITION PLAN" means the plan for the assumption of the
         provision of the Service by the Exult Supplier set out in Schedule G
         (Transition Plan);

         "DECREASES" has the meaning ascribed to it in Schedule C (Charges and
         Invoicing);

         "DEFAULT" means any material breach, or series of related or unrelated
         persistent breaches which when taken together constitute a material
         breach of its material obligations under this Agreement by either
         party;

                                       60
<PAGE>   62

         "DEVELOPED SYSTEMS" has the meaning ascribed in Clause 19.8.1
         (Intellectual Property Rights);

         "DISPUTE" means any dispute, controversy or claim arising under this
         Agreement ;

         "DISPUTE RESOLUTION PROCEDURE" means the procedure which the parties
         agree should be used to resolve Disputes as set out in Clause 29
         (Dispute Resolution);

         "DUE DILIGENCE COSTS" has the meaning ascribed to it in Schedule C
         (Charges and Invoicing);

         "DUE DILIGENCE EXERCISE" means the exercise carried out in relation to
         each Country in accordance with Clause 4 (Due Diligence) of the
         Framework Agreement which includes the production of the Due Diligence
         Reports;

         "EARLY TERMINATION PAYMENT" has the meaning ascribed to it in Schedule
         C (Charges and Invoicing);

         Exult"EMBEDDED SERVICES" has the meaning ascribed to it in Schedule C
         (Charges and Invoicing);

         "EMPLOYEE" means any employee of Exult Supplier employed from time to
         time wholly or mainly for the purposes of performing Exult Supplier's
         obligations under this Agreement;

         "EMU COMPLIANCE" means that all financial and accounting software,
         screen layouts and hardware, conform with the applicable conversion and
         rounding requirements set out in the European Council Regulation
         1103/97 and with the use of the euro as a dual and single currency but
         only to the extent necessary to meet the business requirements of
         Client and Participating Affiliates and where Exult Supplier has been
         given reasonable notice of such business requirements;

         "ESCROW AGREEMENT" means the agreement substantially in the form of
         that contained in Schedule U (Escrow Agreement);

         "EUROPE" means countries presently forming the European Union (Austria,
         Belgium, Denmark, Finland, Continental France (including Corsica),
         Germany, Greece, Ireland, Italy, Luxembourg, The Netherlands, Portugal,
         Spain, Sweden and the United Kingdom) together with those territories
         or countries presently known as Albania, Andorra, The Azores,
         Belorussia, Bosnia, Bulgaria, The Canary Islands, Ceuta, The Channel
         Islands, Croatia, Cyprus, The Czech Republic, Estonia, Gibraltar,
         Hungary, Iceland, Isle of Man, Latvia, Liechtenstein, Lithuania,
         Macedonia, Maderia, Malta, Melilla, Moldavia, Monaco, Norway, Poland,
         Romania, the Russian Federation to the west of the Urals, San Marino,
         The Slovak Republic, Slovenia, Switzerland, Turkey, Ukraine, Vatican
         City and The Yugoslav Republic including such other countries as may be
         notified to Exult Supplier in writing from time to time;

         "EXISTING IT DOMAIN" means the IT infrastructure and systems
         architecture existing at the Commencement Date;

         "EXPERT'S DECISION" means the decision of the Expert pursuant to the
         procedure described in

                                       61
<PAGE>   63

         Clause 29.2 (Dispute Resolution);

         "EXPERT" has the meaning ascribed to it in Clause 29.2 (Dispute
         Resolution);

         "EXPIRY DATE" means the end of the Initial Period unless and until no
         notice to terminate is given within the time limit specified in Clause
         14.4 (Termination on Notice after the Initial Period) at which time the
         Expiry Date shall mean the Framework Expiry Date;

         "EXULT ACTUAL COST" has the meaning ascribed to it in Schedule C
         (Charges and Invoicing);

         "EXULT AFFILIATE" means any company which is for the time being
         directly or indirectly controlled by Exult Supplier and for this
         purpose:

         (viii)   a company is directly controlled by another company
                  beneficially owning shares carrying the majority of votes at a
                  general meeting of shareholders (or its equivalent) of the
                  first mentioned company; and

         (ix)     a particular company is indirectly controlled by a company if
                  a series of companies can be specified, beginning with that
                  company and ending with the particular company, so related
                  that each company in the series is directly controlled by one
                  or more of the companies earlier in the series;

         "EXULT ASSETS" means the goods and other assets which are owned by
         Exult Supplier, Exult or an Exult Affiliate and acquired and used
         solely to provide the Services immediately before the termination or
         expiry of this Agreement, including Systems owned by Exult Supplier but
         excluding any assets licensed or leased to Exult Supplier, Exult or
         Exult Affiliate by way of a Third Party Contract;

         "EXULT PROPRIETARY SYSTEMS" means Exult's Systems in which the
         Intellectual Property is owned by Exult or Exult Supplier;

         "EXULT REGIONAL REPRESENTATIVES" means the individuals appointed by
         Exult Supplier pursuant to, the Framework Agreement;

         "EXULT SUPPLIER DISASTER RECOVERY PLAN" means the plan to be agreed
         between the parties which sets out the procedures to be adopted by
         Exult Supplier and the Exult Participating Affiliates in the event that
         any Systems used in the provision of the Services, or any data relating
         to the Services, is damaged or becomes unavailable for any reason;

         "EXULT SUPPLIER INTELLECTUAL PROPERTY" has the meaning ascribed to it
         in Clause 19.2 (Intellectual Property Rights);

         "EXULT SYSTEMS" means Systems used in the provision of the Services in
         which Exult or Exult Supplier owns the Intellectual Property or has
         been granted a licence to use the Intellectual Property, excluding
         Future Systems and Client Systems;

         "EXULT THIRD PARTY" means a third party other than Exult, an Exult
         Affiliate and its and their

                                       62
<PAGE>   64

         respective agents, subcontractors, officers, directors and employees;

         "EXULT THIRD PARTY CONTRACT" means any contracts, including
         subcontracts and licences, but excluding contracts relating to
         employment, entered into by, assigned to or novated to Exult, Exult
         Supplier or an Exult Supplier Participating Affiliate the benefit of
         which relates to, or which are used in whole or in part for, providing
         the Services;

         "FAILED READINESS TEST" means a failure to complete all material
         elements of a Readiness Test.

         "FORCE MAJEURE" means any cause affecting the performance of the
         obligations under this Agreement by a party arising from acts, events,
         omissions, happenings or non-happenings beyond its reasonable control
         including (but without limiting the generality thereof) governmental
         regulations arising after the Commencement Date, civil and/or political
         unrest, fire, flood, or any disaster or an industrial dispute (other
         than those relating to Exult's employees) but shall not include lack of
         funds or events caused by the party seeking to rely on the Force
         Majeure event or by any third party employed or engaged by the party
         seeking to rely on the Force Majeure event (except where and to the
         extent that such third party is also affected by a Force Majeure event)
         and provided that in determining what is in the reasonable control of
         Exult Supplier, full account shall be taken of the existence of the
         Exult Supplier Disaster Recovery Plan;

         "FULL SERVICE DATE" means 00.01 a.m. on the date (which is the end of
         the Transition Period) on which Exult Supplier is required to provide
         all of the Services to the Client pursuant to the Country Transition
         Plan.

         "FUTURE SYSTEMS" means Systems created by Exult Supplier or its
         Affiliates, or which Exult Supplier or its Affiliates procure to be
         created, in fulfilling obligations under this Agreement, during the
         term of this Agreement and provided to the Client or used in the
         provision of the Services;

         "FRAMEWORK COMMENCEMENT DATE" means the date defined as Commencement
         Date in the Framework Agreement;

         "FRAMEWORK EXPIRY DATE" means the date 7 years from the *Framework
         Commencement Date or in the event the Framework Agreement is extended
         by agreement between the parties, the date which is then stated as
         being the Expiry Date of the Framework Agreement;

         "GENERAL WINDING UP PLAN" means the plan for co-ordinating the orderly
         assumption of the provisions of the Services by the Successor Operator
         to be produced pursuant to the Framework Agreement;

         "GLOBAL GOVERNANCE PANEL" means the body to be established in
         accordance with the Framework Agreement;

         "GOOD INDUSTRY PRACTICE" means in relation to any undertaking and any
         circumstances, the exercise of the degree of skill, care, prudence and
         foresight which would be expected from a reasonably skilled and
         experienced person engaged in the same type of undertaking under the
         same or similar circumstances;

                                       63
<PAGE>   65

         "GUARANTEED MINIMUM SAVINGS" has the meaning ascribed to it in Schedule
         C (Charges and Invoicing);

         "GUARANTEED MINIMUM SAVINGS DATE" has the meaning ascribed to it in
         Schedule C (Charges and Invoicing);

         "HR IT SERVICES" has the meaning ascribed to it in Schedule C (Charges
         and Invoicing);

         "INCREASES" has the meaning ascribed to it in Schedule C (Charges and
         Invoicing);

         "INDEMNIFIED PARTY" has the meaning ascribed to it in Clause 26.5.1
         (Defence of Claims);

         "INDEMNIFYING PARTY" has the meaning ascribed to it in Clause 26.5.1
         (Defence of Claims);

         "INDEPENDENT BUSINESS" means any business unit within a Country
         designated by Client executive committee from time to time to operate
         at arm's length because (i) it is pending decision regarding a possible
         disposal of the business unit; or (ii) the business unit operates under
         conditions materially distinct from those applying to the Services as
         evidenced by non participation in all or some of the other Client main
         stream support services in that Country;

         "IN-SITU PROCESS TAKE ON DATE" means 00:01AM on the day on which Exult
         Supplier assumes responsibility for a Process in-situ;

         "INITIAL BASELINE" has the meaning ascribed to it in Schedule C
         (Charges and Invoicing);

         "INITIAL BASE CHARGES" has the meaning ascribed to it in Schedule C
         (Charges and Invoicing);

         "INITIAL PERIOD" means the period of 5 years from the Commencement
         Date;

         "INITIAL RESOURCE VOLUMES" has the meaning ascribed to it in Schedule C
         (Charges and Invoicing);

         "INTELLECTUAL PROPERTY" means patents, trade marks, service marks,
         copyrights, topography rights, rights to extract information from
         databases, design rights, trade secrets and rights of confidence and
         all rights or forms of protection of a similar nature or having
         equivalent or similar effect to any of them which may subsist anywhere
         in the world, whether or not any of them are registered and including
         applications for registration of any of them;

         "INTERNAL CONTROLS" means such controls as would be reasonably required
         in accordance to Good Industry Practice;

         "KEY EMPLOYEES" means those Employees to be identified pursuant to
         Section 2, Schedule I (Employees) to this Agreement;

         "KEY INCIDENT" means an incident (whether or not a KPI failure) which
         would have an impact either real or perceived on the operational
         performance, finances or reputation of Client or the Client Affiliates
         or Exult's or the Exult Affiliates' performance, finances or
         reputation;

                                       64
<PAGE>   66

         "KPI CREDIT" has the meaning ascribed to it in Schedule C (Charges and
         Invoicing);

         "KPI FAILURE" means any failure by the Exult Supplier to achieve a KPI;

         "KPI FAILURE PERIOD" means the period of time during which there has
         been a KPI Failure;

         "KPIs" means the key performance indicators set out in the Service
         Levels in Schedule B (Service Levels) and "KPI" means any one of them;

         "% OF KPI POOL" has the meaning ascribed to it in Schedule C (Charges
         and Invoicing);

         "KPI PER EVENT CREDIT" has the meaning ascribed to it in Schedule C
         (Charges and Invoicing);

         "LEVERAGED OPERATIONS" means the result of Exult Supplier's
         transformation of the Services to Exult Supplier's Service Delivery
         Model intended to improve the quality of HR services provided to the
         Client and achieve the Guaranteed Minimum Savings.

         "LEVERAGED PROCESS TAKE ON DATE" means 00:01AM local time on the day on
         which Exult Supplier assumes responsibility for a Process in Leveraged
         Operations;

         "LOSSES" means all losses, liabilities, costs (including reasonable
         legal costs), charges, expenses, actions, procedures, claims, demands
         and damages (including the amount of damages awarded by an arbitrator
         pursuant to Clause 29.3) (Dispute Resolution);

         "MATERIALS" means all materials, including without limitation, magnetic
         tapes, documents, designs, drawings, manuals, specifications,
         flowcharts, and all stationery and other consumables as are, at the
         applicable Country Commencement Date, in use by Client, the Client or
         their Affiliates for the provision of the services equivalent to the
         Services to the Client;

         "NON-TRANSFERRABLE THIRD PARTY CONTRACT" means a Third Party Contract
         other than a Transferable Third Party Contract;

         "NORTH AMERICA" means United States of America, Canada, and Trinidad
         and Tobago;

         "OPERATIONAL CHANGE" means a change to any Process which affects the
         procedures, scheduled operations activities, output and/or functioning
         of the Service Delivery Model, but which is not determined to be a
         Project, and does not require an adjustment to the Agreement;

         "PARTICIPATING AFFILIATES" means the Client Affiliates, in addition to
         the Client, which will receive the Services from the Exult Supplier
         Participating Affiliates under this Agreement and "Participating
         Affiliate" mean any one of them;

         "PASS THROUGH COSTS" has the meaning ascribed to it in Schedule C
         (Charges and Invoicing);

         "PROCESS" means one of the 17 processes identified in Section II of
         Schedule A (Scope of Services);

                                       65
<PAGE>   67

          "PROCESS TAKE ON DATE" means 00.01am local time on the day on which
         Exult Supplier assume responsibility for the delivery of the applicable
         Process pursuant to the Country Transition Plan.

         "PROJECT" means a discrete piece of work which is not a Service, is not
         included in the Baseline, is limited in duration, has specific
         deliverables, has identifiable start and end dates, is agreed through
         the Change Control Management process, and is subject to an Process
         Charge as defined in Schedule C;

         "PROPOSED CHANGE" means a change requested through a Change Request,
         pending approval;

         "QUALITY CONTROL DOCUMENT" means the summary document to be prepared by
         Exult Supplier in accordance with Clause 3.2.8 (Controls) which sets
         out the basis on which Exult Supplier will apply the Controls to the
         provision of the Services;

         "READINESS TEST" means the test agreed between the parties to establish
         the readiness of both the Client and Exult Supplier to transition a
         Process to Exult Supplier as described in Sections 7 and 8 of Schedule
         G (Transition Plan).

         "REDUCED RESOURCE CHARGES" has the meaning ascribed to it in Schedule C
         (Charges and Invoicing);

         "REGION" shall mean each of North America, Europe and the Rest of the
         World;

         "REGIONAL REPRESENTATIVES" means the BPA Regional Representative and
         the Exult Regional Representative;]

         "RELEVANT ENTITY" means a person who in the reasonable opinion of
         Client either:

         (x)      is a competitor of the Client, Client or a Participating
                  Affiliate primarily engaged in the business of distribution
                  and production of oil and petrochemicals;

         (xi)     whose (i) financial substance and (ii) credit rating are
                  weaker in any material respect than those of the Company; or

         (xii)    may, through its control of the Company, have any adverse
                  effect on the reputation of Client or any member of the BP
                  Group;

         "RESOURCE UNITS" has the meaning ascribed to it in Schedule C (Charges
         and Invoicing);

         "RESOURCE VOLUMES" has the meaning ascribed to it in Schedule C
         (Charges and Invoicing);

         "REST OF THE WORLD" means countries in which Client or the Client
         Affiliates have operations other than Europe and North America;

         "RETURN ON COSTS" or "R.O.C." has the meaning ascribed to it in
         Schedule C (Charges and Invoicing);

                                       66
<PAGE>   68

         "SALES TAXES" means any federal, national, state, local, sales, use,
         excise, utility, gross receipts, value added taxes, other similar
         tax-related charges and surcharges levied by any authorised tax
         authority, agency or government department;

         "SENSITIVE SERVICES" means those services in the nature of the Services
         which are considered by the Client, Client or Client Affiliates to be
         of a sensitive nature in that they represent a significant risk to the
         reputation or ongoing business of the Client, Client or Client
         Affiliates or if the nature of the services are such that they could,
         in the Client's, Client's or Client Affiliate's view, potentially
         expose the Client, Client or Client Affiliate to particular legal
         liability, including those relating to administration benefit plans
         subject to the US Employee Retirement Income Security Act 1974 as
         amended and are retained and provided internally by the Client, Client
         or any Client Affiliates;

         "SENSITIVE THIRD PARTY CONTRACTS" means those Third Party Contracts and
         Exult Supplier Third Party Contracts which are considered by the Client
         to be of a sensitive nature in that they represent a significant risk
         to the reputation or ongoing business of the Client, Client or the
         Participating Affiliates, or if the nature of the services provided
         under the contracts are such that they could, in the Client's view,
         potentially expose the Client, Client or the Participating Affiliate to
         particular liability;

         "SERVICE CREDIT" means an amount payable by Exult Supplier to the
         Client in respect of a KPI Failure;;

         "SERVICE DELIVERY DESCRIPTION" means the documentation to be prepared
         by Exult Supplier and/or Exult Supplier in accordance with Clause 16.5
         (Winding Up Assistance);

         "SERVICE DELIVERY MODEL" means the method by which the Services, or in
         the case of Client, the services equivalent to the Services, are
         delivered.

         "SERVICE LEVEL" means the level to which the Services are to be
         provided to the Client as set out in Schedule B (Service Levels);

         "SERVICE PERFORMANCE REPORTS" means the reports to be produced by the
         Exult Supplier Country Representative in accordance with Clause 22.3
         (Service Performance Reports);

         "SERVICED EMPLOYEE" has the meaning ascribed to it in Schedule C
         (Charges and Invoicing);

         "SERVICES" means the human resource management and related services
         processes described in Schedule A (Scope of Services) as may be amended
         from time to time in accordance with the Change Control Management
         process.;

         "SPECIAL SERVICES" means any services provided by Exult Supplier
         relating to Benefit Plans (as defined in Schedule W) that are subject
         to the Employment Retirement Income Security Act 1974, including
         services comprising or in connection with Sensitive Services or
         Sensitive Third Party Contracts;

         "STANDARD RATES" means the rate to be charged by Exult Supplier to the
         Client for the provision

                                       67
<PAGE>   69

         of Projects as determined in accordance with Schedule C (Charges and
         Invoicing);

         "SUBCONTRACTOR" means any subcontractor of Exult Supplier engaged from
         time to time in accordance with Clause 32 (Subcontracting) for the
         purposes of performing any part of Exult Supplier's obligations under
         this Agreement;

         "SUCCESSOR OPERATOR" means the entity (which may include Client or any
         Client Affiliates) succeeding Exult Supplier in the provision or
         operation of all or any of the Services;

         "SYSTEMS" means computer programs, databases, the tangible media on
         which they are recorded, and their supporting documentation, including
         input and output format, program listings, narrative descriptions,
         source code, object code, algorithms, logic and development tools,
         operating instructions and user manuals;

         "TAXES" means all federal, state, local or foreign income tax, duty,
         charge, and any penalty or interest thereon and any of the costs and
         charges whatsoever assessed or imposed by any competent legal or fiscal
         authority in relation thereto, including Withholding Tax, but excluding
         value added or other similar sales or use taxes;

         "TERM VESTED ANNUITANTS" has the meaning ascribed to it in Schedule C
         (Charges and Invoicing);

         "THIRD PARTY CONTRACTS" means any contracts, including licences, but
         excluding contracts relating to employment, entered into by Client, or
         any Client Affiliates the benefit of which relates to, or which are
         used in whole or in part for providing services equivalent to the
         Services immediately prior to the Commencement Date as identified in
         Schedule D (Third Party Contracts);

         "THIRD PARTY HR CONTRACT" means a Third Party Contract pursuant to
         which a third party provides the Client with services equivalent to the
         Services;

         "THIRD PARTY SYSTEMS" means any Systems in which the Intellectual
         Property is owned by a third party which Client, or any Client
         Affiliate has been granted a licence to use and which are required to
         be used by Exult Supplier to provide the Services as identified in
         Schedule F (Systems);

         "TOTAL LABOUR RELATED COSTS" has the meaning ascribed to it in Schedule
         C (Charges and Invoicing);

         "TRANSFER" and "TRANSFERRED" in respect to a Third Party Contract or
         Sensitive Third Party Contract refers to the transfer of such contract
         by assignment or novation as well as to, upon termination or expiry of
         such Third Party Contract, the taking over by Exult Supplier of the
         services provided thereunder as Services under the relevant Country
         Agreement;

         "TRANSFER/TRANSFORMATION COSTS" has the meaning ascribed to it in
         Schedule C (Charges and Invoicing);

                                       68
<PAGE>   70

         "TRANSFERABLE THIRD PARTY CONTRACTS" means Third Party Contracts which
         are identified during the Due Diligence Exercise or the Validation
         Exercise or thereafter as being capable of being either terminated or
         assigned to Exult Supplier at short notice and without incurring any
         penalty; "VALIDATION EXERCISE" means the exercise to be carried out in
         accordance with Part 2 of Schedule G (Transition Plan);

         "TRANSITION PERIOD" means the period between the Commencement Date and
         the Full Service Date;

         "TRANSITION SCHEDULE" means the time line for the transition of all
         Processes for a Country to Exult Supplier (in-situ and/or Leveraged
         Operations) as defined in Section 9 of Schedule G (Transition Plan).

         "TRIGGER EVENT" means an event which will enable Client to obtain
         delivery of the relevant source code materials under the terms of the
         Escrow Agreement;

         "UNDERLYING TECHNOLOGY" means the Exult Supplier IT Domain dedicated to
         supporting the provision of the Services.

         "VALIDATION EXERCISE" means the exercise for each applicable Country
         consisting of the validation of the Baseline, volumetrics, resource
         requirements, costs, Services, Third Party Contracts and Service
         Levels, conducted within 60 days following the Country Commencement
         Date;

         "WINDING UP ASSISTANCE" means the assistance to be given by Exult
         Supplier to the Client as contained in a Winding Up Plan;

         "WINDING UP ASSISTANCE COSTS" has the meaning ascribed to it in
         Schedule C (Charges and Invoicing);

         "WINDING UP PLAN" means the winding up plan to be developed in
         accordance with the provisions of Clause 16 (Winding Up Assistance) to
         provide for the orderly transitioning of the Services to the Successor
         Operator on termination or expiry of the Agreement; and

         "WITHHOLDING TAXES" means any Taxes required to be withheld or deducted
         by the competent legal or fiscal authorities in the Country of the tax
         residence of the Client or any sum payable by the Client to Exult
         Supplier for the Charges under this Agreement.

         "WORK PRODUCT" means any works, including documents or reports whether
         or not in electronic form produced for delivery to the Client as part
         of the Services and/or fulfilling the obligations of Exult Supplier
         under this Agreement including the Service Delivery Description but
         excluding Future Systems and the Exult Supplier Systems.

         "YEAR 2000 COMPLIANT" means that all software, systems and hardware
         comply with the British Standards Institute requirements set out in
         DISC PD 2000-1 "A Definition of Year 2000 Conformity Requirements".

                                       69
<PAGE>   71

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                         UNITED STATES COUNTRY AGREEMENT

                                   SCHEDULE A

                                SCOPE OF SERVICES

<PAGE>   72

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                                TABLE OF CONTENTS

<TABLE>
<S>     <C>                                                                 <C>
1       INTRODUCTION......................................................   1

2       EXULT SERVICES....................................................   1

        A      Training...................................................   1

        B      Organisation Development...................................   2

        C      HR Strategy................................................   2

        D      Labour Relations...........................................   2

        E      Expatriate Relocation and Administration...................   3

        F      HR Information Services  ("HRIS") (Employee Records).......   3

        G      Benefits...................................................   3

        H      Compensation...............................................   3

        I      Employee Relations.........................................   4

        J      Compliance.................................................   4

        K      Vendor Administration......................................   4

        L      Payroll....................................................   5

        M      Employee Development.......................................   5

        N      Resourcing/Recruiting......................................   5

        O      Severance..................................................   5

        P      Performance Management.....................................   6

        Q      Domestic Relocation Administration.........................   6

        R      HR Information Technology ("HRIT").........................   6
</TABLE>

                                       i
<PAGE>   73

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

                                   SCHEDULE A

                                SCOPE OF SERVICES

1       INTRODUCTION

        This Section describes certain duties, obligations and responsibilities
        of Exult and of BPA in performing the Services.

        Except where specifically set out in the applicable Country Transition
        Plan, from the Commencement Date, Exult shall provide each process
        included in the Services [***]*

        For the purposes of this Schedule, Exult shall mean Exult Supplier where
        appropriate; BPA shall mean the Client where appropriate.

2       EXULT SERVICES

        Exult and BPA will perform the services as defined in this Schedule A.
        For responsibilities where there is no quantification of the service to
        be provided, Exult and BPA will provide the function [***]* Schedule T
        identifies the BPA population, by Process, that shall receive the
        Services identified in this Schedule.

        The detailed scope is to be agreed before the applicable Process Take On
        Date. Exult shall assume responsibility for each of the Processes set
        out in this Schedule on the applicable Process Take On Date. For the
        table included in each of the sections below, the following legend
        applies:

<TABLE>
<CAPTION>
                                     Table Legend
                           <S>       <C>
                           X         Performs Responsibility
                           A                Approves
</TABLE>

        The parties recognise that there are third party agreements yet to be
        evaluated that may be identified as Sensitive Third Party Agreements.
        The current representation of process activities and responsibilities in
        Schedule C of this Agreement reflects the intention of the parties in
        the absence of Sensitive Third Party Agreements. Specific adjustment to
        the responsibilities of BPA and Exult in any Process area affected by
        Sensitive Third Party Agreements and/or Sensitive Services will be made
        prior to the Process Take On Date to address the legal and operational
        risks associated with the provision of Services by Exult, BPA and the
        third parties associated with the above, for the period of time these
        remain sensitive.

        For the avoidance of doubt, adjustments of responsibilities in relation
        to Section G, Benefits is anticipated in order to effectively manage
        legal risk and ensure operational effectiveness of the Services.

        A      TRAINING

               Training as a process includes training needs assessment,
               course/materials development, logistics co-ordination, conduct of
               training and training leader selection, training effectiveness
               assessment and post training follow-up. Delivery of training

-------------------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       1
<PAGE>   74

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

               materials includes traditional classroom, self-study,
               computer-aided training and third party training delivery
               mechanisms.

               BPA shall develop training strategies and policies, develop and
               deliver training programs based on needs analyses and assess the
               cost/benefit of training programs. Exult shall administer course
               schedules, registration, confirmations and training materials.
               Exult shall also administer attendee evaluations of training
               programs and tuition reimbursement.

                                     [***]*

        B      ORGANISATION DEVELOPMENT

               Organisation development focuses on organisation design and
               ensuring organisation effectiveness. These activities include
               business and new venture organisation consulting, managing
               organisational improvement efforts and overseeing organisation
               consulting supplied by third parties. Assessment of existing and
               proposed organisation models and reorganisations will also be
               major activities in the area

               BPA shall define its organisational strategy and organisation
               changes. Exult's role is limited to providing data, support,
               analysis and projections about the integration or effect of a
               given divestiture, acquisition or major organisational change.

                                     [***]*

        C      HR STRATEGY

               HR strategy develops the long-term HR strategy for BPA and
               ensures the linkages to organisational goals and business
               objectives. In addition, HR strategy directs the development of
               the HR function and maintains ties to outside entities thereby
               introducing new HR concepts into BPA

               BPA shall define HR strategy for BPA. Exult shall provide
               guidance and support to BPA in completing this task.

                                     [***]*

        D      LABOUR RELATIONS

               Labour relations promotes/maintains effective relationships
               between BPA and its employees. Relationship management, for
               example, with any BPA works councils, trade unions, collective
               bargaining units, employee forums and all BPA employees includes
               negotiations, problem/issue management, and interfacing with
               regulatory entities on behalf of BPA

               BPA shall provide the direct interface to any of its works
               councils, trade unions, collective bargaining units, employee
               forums and to all BPA employees. Exult shall provide support and
               data to BPA to facilitate this interface.

                                     [***]*

        E      EXPATRIATE RELOCATION AND ADMINISTRATION

               Expatriate relocation and administration establishes expatriate
               policies, manages the

-------------------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       2
<PAGE>   75

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

               special needs of the expatriate population, and assesses the many
               expatriate related problems/issues. Other responsibilities
               include tax activities, spouse and dependent programs, relocation
               assistance, and salary equalisation. Repatriation of employees is
               also in the scope of this function.

               BPA shall define all policies relating to expatriate relocation
               and administration strategy and policy as well as handle any
               second and final level of problem, exception and issues
               resolution. Exult shall provide administration and implementation
               of BPA's strategy and policy, as well as handle first level of
               problem, exceptions and issues resolution.

                                     [***]*

        F      HR INFORMATION SERVICES  ("HRIS") (EMPLOYEE RECORDS)

               HR information services (employee records) responsibilities
               include all activities necessary to capture, track, modify and
               report employee related electronic and physical data. HRIS data
               includes data on active employees, inactive employees such as
               terminated, term vested, deceased, and annuitants, and
               appropriate non-employee populations.

               BPA shall interpret HRIS policies and legal data requirements,
               define data protection and registration requirements, and
               maintain physical employee records in accordance with legal
               requirements. Exult shall provide HR data maintenance and
               reporting functions, administer employee HRIS data, manage HR
               data integrity, and maintain physical employee records received
               at the Client Service Centres. Exult shall also provide customer
               service for HR inquiries and problem reporting.

                                     [***]*

        G      BENEFITS

               Benefits includes benefits strategy development, benefits plan
               design and administration, and communications of benefit programs
               to BPA employees. The function determines the appropriate
               competitive level and mix of benefits for BPA, including health
               and welfare plans, defined contribution plans, and defined
               benefit plans.

               BPA shall define its benefits strategy and policy. Exult shall be
               responsible for the execution and delivery of BPA benefits
               policies and strategy. in conjunction with approved third party
               providers, where appropriate. For the avoidance of doubt, BPA
               shall have the sole responsibility to establish the business
               requirements for vendors that have any fiduciary responsibility
               to BPA employees. Exult shall administer/monitor the vendor for
               conformity to the services contracted.

                                     [***]*

        H      COMPENSATION

               Compensation is the development of compensation plans and
               strategies for BPA. The function ensures and administers the
               various compensation programs that range from basic pay,
               executive compensation, variable pay programs and other
               business-needs based pay schemes. Additionally, the function
               determines the appropriate competitive level and mix of base pay,
               short-term incentives and long term incentives.

               BPA shall define compensation strategies, policies and programs.
               Exult shall provide

-------------------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       3
<PAGE>   76

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

               compensation and program administration.

                                     [***]*

        I      EMPLOYEE RELATIONS

               Employee relations performs activities needed to keep a
               productive and committed workforce in place. Assuring a healthy
               work environment includes activities such as goal setting,
               diversity programs, employee complaint resolution, employee
               coaching/counselling and communicating workplace issues to
               interested groups of employees.

               BPA shall develop overall policies affecting employees and their
               work environment. Exult shall provide data and support on BPA's
               business and work environment.

                                     [***]*

        J      COMPLIANCE

               Compliance is the management of BPA's legal requirements and
               internal business policies across all HR processes.

               BPA is responsible for overall compliance with laws, regulations
               and company policies. Exult shall provide data to support BPA's
               compliance activities. Exult shall facilitate training and
               distribute communications concerning policy and legal compliance
               to employees.

                                     [***]*

        K      VENDOR ADMINISTRATION

               Vendor administration is the process by which third party
               providers of HR or other related services to BPA (except for
               providers who have fiduciary responsibilities to BPA employees)
               are administered by Exult to ensure acceptable quality and price.
               Vendor selection, performance monitoring, service negotiation and
               vendor certification are all critical efforts. The administration
               of third party costs and allocation of these costs to the
               appropriate business entities are also included here.

               BPA shall develop its third party strategy guidelines. Exult
               shall perform the responsibilities as indicated in the table
               below for Exult's third party suppliers or for third party
               suppliers managed by Exult on behalf of BPA. As part of its
               responsibilities Exult shall support BPA in performing vendor
               assessments, renegotiating vendor contracts, streamlining,
               consolidating and eliminating vendors and assisting BPA in
               developing its overall vendor strategy. For the avoidance of
               doubt, banking relationships do not fall under vendor
               administration.

                                     [***]*

        L      PAYROLL

               Payroll processes include the collection of time and attendance
               data, management of employee earning and deductions, calculation
               of gross and net pay, and processing employee payments.
               Additionally, the payroll function will compute and file payroll
               related

-------------------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       4
<PAGE>   77

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

               taxes, manage mandated deductions and perform the accounting
               transactions necessary to accumulate labour expenses at the
               detailed level including all general ledger interfaces.

               BPA shall define pay delivery policies and standards. Exult shall
               administer the payroll process including payroll transaction
               processing, employee payment and statutory reporting.

                                     [***]*

        M      EMPLOYEE DEVELOPMENT

               Employee development identifies employee development needs and
               ensures that these development needs are planned with the
               employee and the supervisor. Development tool construction,
               managing the execution of development, tracking employee
               development plans, and succession planning are all included.

               BPA shall define employee development policy and strategy and
               shall interface directly with employees on their individual
               development plans. Exult shall support BPA in the design and
               delivery of employee development programs, identify best
               practices, and track, monitor and administer these programs.

                                     [***]*

        N      RESOURCING/RECRUITING

               Resourcing/recruiting includes setting resourcing strategy,
               conducting workforce planning and performing the hiring process,
               which includes candidate pool solicitation, assessment,
               negotiation and orientation activities. Vendor administration,
               logistics and assessment of resourcing strategies are also
               included.

               BPA shall develop resourcing/recruiting related policies, conduct
               workforce planning, refine employee selection criteria, and
               assess and select candidates. Exult shall track open
               requisitions, manage candidate pools, develop candidate lists and
               maintain and administer job posting systems.

                                     [***]*

        O      SEVERANCE

               Severance responsibilities include development of successful
               programs/policies to transition employees from BPA, policy
               definition, program development, impact modelling and program
               administration, selection of third party vendors for
               outplacement, and managing the cost of severance programs.

               BPA shall establish the need for severance programs, select
               targeted employees and perform severance logistics planning and
               execution. Exult shall administer severance activities,
               outplacement activities and severance follow-ups.

                                     [***]*

        P      PERFORMANCE MANAGEMENT

               Performance management sets performance goal structures for BPA
               and develops the

-------------------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       5
<PAGE>   78

COMMERCIAL-IN-CONFIDENCE                          BP AMOCO/EXULT - PROJECT ATLAS
--------------------------------------------------------------------------------

               tools needed to assess employee/group performance against these
               goals. Management of the performance review process and reporting
               on the process outcomes are also responsibilities.

               BPA shall develop overall employee performance guidelines and
               policies. BPA shall also determine individual employee
               performance expectations and manage the performance contract
               process. Exult shall provide data and reporting on the scheduling
               and tracking of performance reviews and external trend analysis
               on performance management.

                                     [***]*

        Q      DOMESTIC RELOCATION ADMINISTRATION

               Domestic relocation administration oversees the work involved in
               moving employees from one geographical location to another.
               Policy development, cost tracking, employee education and
               communication, third party administration and issue resolution
               all reside in this area.

               BPA shall determine and monitor the effectiveness of BPA's
               domestic relocation policy. Exult shall provide administration
               and implementation of BPA's domestic relocation policy including
               administration of third party providers performing the services.

                                     [***]*

        R      HR INFORMATION TECHNOLOGY ("HRIT")

               "BPA IT Domain" shall mean the data processing infrastructure,
               servers, data communications equipment, local area networks,
               desktop equipment and support, common office environment, and
               wide area network facilities operated and maintained by BPA
               and/or operated and maintained by third parties under Third Party
               Contracts managed by BPA.

               Exult IT Domain" shall mean the CSC infrastructure, data
               processing infrastructure, servers, data communications
               equipment, local area networks, desktop equipment and support,
               common office environment, and wide area network facilities
               (including the link between the Exult IT Domain and the BPA IT
               Domain), operated and maintained by Exult and/or operated and
               maintained by third parties under Third Party Contracts
               administered by Exult.

               HRIT responsibilities include technical infrastructure management
               associated with the systems that process employee data. Also
               included are system design, access/reporting tool development and
               HRIT strategy development.

               BPA shall develop and communicate business/functional HRIT
               requirements, provide timely acceptance testing of application
               changes, and define HR disaster recovery requirements and HR
               security requirements. BPA shall also implement, manage, operate
               and provide disaster recovery for the non-HRIS technical
               infrastructure. Exult shall develop, implement and maintain HRIS
               applications software, manage the Client Service Centre technical
               infrastructure and develop/execute the disaster recovery plan for
               the Exult IT Domain.

                                     [***]*

-------------------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       6
<PAGE>   79

                         UNITED STATES COUNTRY AGREEMENT

                                   SCHEDULE B

                                 SERVICE LEVELS

<PAGE>   80

                                TABLE OF CONTENTS

<TABLE>
<S>         <C>                                                                                                          <C>
1           INTRODUCTION...................................................................................................1

2           PRINCIPLES GOVERNING SERVICE LEVELS............................................................................1

3           PROCESS........................................................................................................1

4           SERVICE CREDITS................................................................................................4
</TABLE>

                                       i

<PAGE>   81

                                   SCHEDULE B

                                 SERVICE LEVELS

1       INTRODUCTION

        This Schedule defines the principles and parameters governing the
        Service Levels which shall be measured. This Schedule also describes how
        these Service Levels shall be established.

        There are two types of Service Levels that shall be defined, measured
        and reported for each Country Agreement:

        1.1     Key Performance Indicators ("KPIs"):

                (i)     KPI Surveys - these measure the satisfaction of BPA
                        employees and management with the Services that are
                        provided by Exult ;

                (ii)    KPI Service Levels - Service Levels that must be met to
                        avoid a significant financial or Service impact to BPA;

        1.2     Reporting Service Levels ("RSLs") - these measure Exult's
                performance of the Services using a range of quantitative and
                qualitative Service Levels.

                Each Country Transition Plan shall define the process by which
                the Services shall be transitioned from the BPA Service Delivery
                Model to the Exult Service Delivery Model. The impact of the
                transition to the Leveraged Operations shall be assessed and any
                changes to Service Levels, including KPIs, shall be agreed in
                accordance with Schedule L, Change Management.

                The process for initially establishing these Service is
                described in Section 3, Process.

2       PRINCIPLES GOVERNING SERVICE LEVELS

        Principles governing Service Levels are documented in the Framework
        Agreement, Schedule B, Service Levels.

3       PROCESS

        Following the Commencement Date of each Country Agreement and before the
        Process Take On Date, the parties shall determine and agree the Service
        Levels that shall be included in Schedule B, Service Levels, of the
        Country Agreement. In addition, the appropriate measurement tools and
        reporting process for each Service Level shall be identified.

        The timeframe to determine the Service Levels, the measurement tools and
        the reporting process shall be documented in the applicable Country
        Transition Plan.

        3.1     KPI Surveys

                3.1.1   An agreed upon Service Level metric shall be determined
                        and implemented in accordance with the Country
                        Transition Plan.

                3.1.2   Surveys shall then be conducted and measured against the
                        KPI Survey metric and reported in accordance with the
                        Service Performance Report obligation under the Country
                        Agreement.

                                       1
<PAGE>   82

                3.1.2   KPI Surveys Service Level Table

                                     [***]*

        3.2     KPI Service Levels

                3.2.1   With respect to the KPI Service Levels for Payroll and
                        HRIT, as identified in each applicable Country
                        Agreement, the parties shall agree on the applicable KPI
                        Service Level metric prior to the Process Take On Date.
                        Exult shall report on its performance of the Services in
                        accordance with such KPI Service Level thereafter.

                3.2.2   With respect to the remaining KPI Service Levels, the
                        parties shall agree on the applicable provisional KPI
                        Service Level metric prior to the Process Take On Date.
                        Exult shall measure and report its performance of the
                        Services in accordance with such provisional KPI Service
                        Levels for an agreed period of time, [***]* in order to
                        determine the appropriate KPI Service Level metric.
                        After such period, the parties shall agree on the
                        applicable KPI ---- Service Level metric and Exult shall
                        report on its performance of the services in accordance
                        with such Service Level thereafter.

                3.2.3   KPI Service Level Table

                        KPI Process Weighting for KPI Service Levels shall be
                        determined by the Client and identified within the
                        Country Agreement. [***]* Each KPI Service Level shall
                        be assigned a value of [***]*

3.3     [***]*

        To the extent that a KPI Service Level is not achieved due to any
        non-performance of or any other defect in any systems, hardware or other
        technical infrastructure, other than those systems, hardware or other
        technical infrastructure supplied or controlled by Exult under this
        Agreement, Exult Supplier shall have no liability for such failure to
        achieve the KPI Service Levels.

3.4     Reporting Service Levels

        The following table of RSLs is illustrative of those that will be
        adopted in each Country. The intention is to adopt a limited number of
        meaningful RSLs to reflect key aspects of each Process. The parties
        recognise that the illustrative RSLs set out below will need to be
        amended by agreement before the Process Take On Date for each Process to
        reflect the greater understanding of each Process that will be developed
        during the Validation Exercise (and on an ongoing basis through the life
        of the Agreement as the Service Delivery Model is enhanced).

        The parties agree that the RSLs should wherever practicable and
        appropriate be based on (i) information that is currently reported on at
        the Process Take On Date; or (ii) information which can b generated from
        the normal operation of the Service Delivery Model and Systems without
        the need for extra development or modification to the Systems or Service
        Delivery Model. Any proposals for additional RSLs beyond the numerical
        limits set out above or for RSLs which do not fit into the category set
        out in the

----------------------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       2
<PAGE>   83

        paragraph below shall be subject to Change Control Management and the
        Parties recognise that an appropriate equitable adjustment may be
        necessary to implement such RSLs. As noted in Section 3.4 below, the
        parties shall review Service Level metrics and shall determine and
        agree, through the Change Control Management process, revised Service
        Level metrics to reflect the benefits of Leveraged Operations. Agreed
        changes to RSLs resulting from this review will be implemented at Exult
        Supplier's expense.

        The number of RSLs shall me limited to [***]* for each Country and
        wherever practicable and appropriate RSLs shall be standardised for like
        Processes in each Country. Although it is recognised that because
        requirements will vary between Countries and that there will sometimes
        be a need for different RSLs to be applied on a Country by Country
        basis, the intention is that the total number of active RSLs shall be no
        greater that 50 on a global basis at any one time.

        3.4.1   Once the measurement tools and the reporting process have been
                determined, the RSLs shall be measured and reported on an
                ongoing basis.

----------------------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       3
<PAGE>   84

                3.4.2   Reporting Service Levels Table (Illustrative)

                                     [***]*

        3.5     ANNUAL SERVICE LEVELS REVIEW

                3.5.1   [***]* Processes being transformed to Leveraged
                        Operations, the Regional Governance Panel shall review
                        Service Level metrics and shall determine and agree,
                        through the Change Control Management process, revised
                        Service Level metrics to reflect the benefits of
                        Leveraged Operations.

                3.5.2   These Service Levels shall be reviewed and revised,
                        through the Change Control Management process on an
                        annual basis thereafter.

4       SERVICE CREDITS

        4.1     KPI Surveys and KPI Service Levels shall be subject to Service
                Credits as set out in Schedule C.

        4.2     Provisional KPI Service Levels and RSLs shall not be subject to
                Service Credits.

        4.3     A failure by the Exult Participating Affiliate to meet a KPI set
                forth in the applicable Country Agreement shall entitle the BPA
                Participating Affiliate to at its option (1) recover a service
                credit as set forth in Schedule C and/or (2) seek any other
                remedy set forth in the applicable Country Agreement.

----------------------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       4

<PAGE>   85

                        UNITED STATES COUNTRY AGREEMENT

                                   SCHEDULE C

                              CHARGES AND INVOICING

<PAGE>   86

                                TABLE OF CONTENTS

<TABLE>
<S>                                                                                         <C>
1       INTRODUCTION.........................................................................2

2       DEFINITIONS..........................................................................2

3       OVERVIEW.............................................................................4

4       CHARGING METHODOLOGY PRIOR TO THE GUARANTEED MINIMUM SAVINGS DATE....................9

5       CHARGING METHODOLOGY FOLLOWING THE GUARANTEED MINIMUM SAVINGS.......................10

6       TRANSITION/TRANSFORMATION COSTS.....................................................16

7       CLIENT SERVICE CENTRE COSTS (CSC)...................................................16

8       AGGREGATION OF TRANSITION/TRANSFORMATION AND CLIENT SERVICE CENTRE COSTS............17

9       CORPORATE OVERHEAD/CENTRE OF EXCELLENCE/DUE DILIGENCE TREATMENT.....................17

10      IT INVESTMENTS......................................................................17

11      GAIN SHARING........................................................................17

12      CLASSIFICATION OF EXPENSE ITEMS SUBJECT TO MARGIN VERSUS PASS-THROUGH...............19

13      THIRD PARTY REVENUE.................................................................19

14      INVOICING...........................................................................19

15      TRANSFER OF ASSETS..................................................................20

16      CONTRACT MINIMUMS...................................................................20

17      INFLATION...........................................................................20

18      EARLY TERMINATION PAYMENT...........................................................21
</TABLE>

                                       i
<PAGE>   87

                                   SCHEDULE C

                              CHARGES AND INVOICING

1       INTRODUCTION

        This Schedule describes the methodology for determining the charges to
        be paid by BPA to Exult for the performance by Exult of its obligations
        under this Agreement as well as the associated processes for invoicing
        BPA for such charges.

2       DEFINITIONS

        Any capitalised terms that are not defined in this Schedule shall have
        the meanings assigned to them in the Agreement. The following terms
        shall have the meanings set out below:

        "ACTIVE SERVICED EMPLOYEE" shall mean any Serviced Employee who is
        currently employed during the period when the Services are measured.

        "ADDITIONAL RESOURCE CHARGES" or "ARCs" shall mean the incremental
        charges payable by BPA, in addition to the Base Charge for resource
        usage that exceeds the Resource Volumes.

        "ANNUAL WORK UNITS" represents the annual total IT Work Units performed
        by Work Type.

        "BPA" shall mean BPA or the Client where appropriate

        "BASE CHARGE" shall mean Exult's annual charge divided by 12 and
        invoiced monthly for the period commencing [***]* from the Baseline
        Validation and recalculated [***]*.

        "BASELINE" shall mean the adjusted Initial Baseline as determined by
        Baseline Validation.

        "BASELINE GUARANTEE" means the minimum Initial Baseline and Baseline
        related to each Process taken on by Exult prior to the Guaranteed
        Minimum Savings Date as set out in Section 4.1. The Baseline Guarantee
        is [***]*

        "BASELINE VALIDATION" shall mean validation of the Initial Baseline to
        be completed by [***]*

        "BENEFITS" shall mean those benefits set out in Schedule A.

        "CENTRE OF EXCELLENCE COSTS OR COE COSTS" shall mean the actual costs
        related to the organisation within Exult identified as such which
        include the Exult subject matter experts and support staff. Functions
        staff will perform shall include:

        (i)    Supporting complex inquiries and problem resolutions on calls to
               the Client Service Centre; or

        (ii)   Assisting with the management of third party vendors in defining
               service levels and monitoring performance; or

        (iii)  Assisting in the implementation of policy modifications and
               changes that come from BPA ; or

--------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       2
<PAGE>   88

        (iv)   Defining the continuous improvement and best practice trends per
               Process that are requirements of the Country Agreement

        "CHANGE REQUEST CHARGES" shall mean the charges relating to the
        implementation of Changes authorised by BPA in accordance with Schedule
        L.

        "CLIENT HR COSTS" shall mean the Total Labour Related Costs required by
        BPA to provide the Embedded Services and HR services [***]*

        "CONTRACT MINIMUMS" shall mean the minimum monthly payments by BPA to
        Exult as referenced in Clause 23 of the Country Agreement and in
        accordance with this Schedule C.

        "CONTRACT MINIMUM YEAR" means each period of 12 months following the
        Guaranteed Minimum Savings Date.

        "CORPORATE OVERHEAD" shall mean Exult's general and administration
        costs.

        "DECREASES" means the items set out in Section 3.4.2.

        "DUE DILIGENCE COSTS" shall mean the costs incurred by Exult in
        accordance with Clause 4.6 of the Framework Agreement in carrying out
        the Due Diligence Exercise in the applicable Country.

        "EMBEDDED SERVICES" shall mean those HR functions to be retained or
        retained as the case may be by BPA.

        "EXULT" shall mean Exult, the Exult Participating Affiliate or the Exult
        Supplier where appropriate

        "EXULT ACTUAL COST" shall mean the sum of [***]*

        "GUARANTEED MINIMUM SAVINGS" shall mean the reduction to the Category A
        costs included in the Baseline calculated in accordance with Section
        5.1.1 and Table C-5.1.1.

        "GUARANTEED MINIMUM SAVINGS DATE" shall mean [***]*

        "HR IT SERVICES" shall mean the costs for information technology
        services (as defined in Schedule A)

        "INCREASES" means the items listed in Section 3.4.2.

        "INITIAL BASELINE" shall mean [***]*

        "INITIAL BASE CHARGES" shall mean the monthly charges calculated in
        accordance with Section 4.1 for [***]*

        "INITIAL RESOURCE VOLUMES" shall mean, with respect to the applicable
        Country, the initial estimated amount of resources utilised by BPA (such
        as the number of training classes or domestic relocations) and/or the
        number of Active Serviced Employees supported by BPA in the 12 month
        period prior to the Country Commencement Date.

        "KPI CREDIT" means the percentage subtracted from the applicable Exult
        gain share portion.

--------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       3
<PAGE>   89

        "% OF KPI POOL" means the percentage used of the maximum Service Credits
        per year.

        "KPI PER EVENT CREDIT " means the percentage deducted for each missed
        Service Level from the % of KPI Pool for a specific KPI.

        "PASS THROUGH COSTS" shall mean those costs identified in the Country
        Agreement [***],* including the cost of [***],* BPA charge-ins including
        those relating to [***]*

        "REDUCED RESOURCE CHARGES" or "RRCs" shall mean the incremental credits
        payable to BPA for resource usage that is lower than the Resource
        Volumes.

        "RESOURCE UNITS" shall mean the units of measurement for the amount of
        Resource Volumes used within each Process.

        "RESOURCE VOLUMES" shall mean, with respect to the applicable Country,
        the estimated amount of resources utilised by BPA (such as the number of
        training courses, the number of attendees at training courses or
        domestic relocations) and/or the number of Active Serviced Employees
        required by BPA, annually from the Guaranteed Minimum Savings through
        the term of the Country Agreement.

        "RETURN ON COSTS" or "ROC" shall mean Exult's portion of gain share from
        providing Services in a Country divided by the Exult Actual Cost for
        [***]*.

        "SERVICED EMPLOYEE" shall mean any BPA employee, former employee, or
        contractor that is supported by the Services.

        "TERM VESTED ANNUITANTS" means an individual, whom upon ceasing of
        employment with BPA was less than age 55 and had five (5) or more years
        of benefit accrual service under BPA's pension plan.

        "TOTAL LABOUR RELATED COSTS" shall mean the costs incurred by BPA in
        relation to HR employees or individual contractors including salaries
        and wages, payroll benefits and BPA employee taxes, contractors fees,
        pension, travel expenses, training, meetings and entertainment, office
        space and utilities, office expenses supplies and dues, desktop and
        communication services, relocation and expatriate expenses. Pension
        costs are only included to the extent that BPA is at the relevant
        Process Take On Date making contributions to the employees' pension
        plans.

        "TRANSFER/TRANSFORMATION COSTS" shall mean the costs set out in Section
        6.

        "WINDING UP ASSISTANCE COSTS" shall mean the following costs associated
        with the transfer of the Services upon termination of the Country
        Agreement to BPA or a third party:

        [***]*

3       OVERVIEW

        3.1    PRINCIPLES

               The main principles underlying the charging mechanism are as
               follows:

                3.1.1   Subject to Sections 5.1.3 (ARCs/RRCs), 17 (Inflation)
                        and agreed Changes,

--------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       4
<PAGE>   90

                        Exult's charges shall not:

                        [***]*

                3.1.2   Exult's charges shall be based upon BPA's [***]*, as
                        appropriate, as described in Sections 4.1 and 5 of this
                        Schedule C.

                3.1.3   The Exult Actual Cost in any year following the
                        Guaranteed Minimum Savings Date [***]*, subject to the
                        following adjustments:

                        (i)     ARCs/RRCs (see Section 5.1.3)

                        (ii)    Inflation (see Section 17)

                        (iii)   Charges for agreed Changes (see Section 5.1.9
                                and Schedule L)

                        (iv)    Project Charges (see Section 5.1.9)

                3.1.4   The Exult Actual Cost shall not [***]*

                3.1.5   [***]*

                3.1.6   During the [***]* the parties will work together to
                        ensure that all in-scope BPA employee costs are
                        identified so that the Initial Base Charges calculated
                        in accordance with Sections 4 and 5, [***]*

                3.1.7   From the Guaranteed Minimum Savings Date, and subject to
                        agreed Changes, Force Majeure events, BPA performing its
                        responsibilities under the applicable Country Agreement
                        and the specific Process being taken on prior to the
                        Guaranteed Minimum Savings Date.Exult shall provide
                        Guaranteed Minimum Savings on the [***]* costs with
                        respect to those Processes which have been taken on by
                        the Guaranteed Minimum Savings Date and for subsequent
                        Processes when taken on.

                3.1.8   It is Exult's intention to try to reduce the cost of
                        Third Party Contracts transferred to Exult [***]*

        3.2     CATEGORIES OF COST

                The charging mechanisms will be based on cost categories related
                to the Services. [***]*

                [***]* BPA shall receive Guaranteed Minimum Savings, shown in
                Table C-5.1.1, from Exult on the [***]* costs to be determined
                as part of Baseline Validation.

        3.3     COUNTRY DUE DILIGENCE EXERCISE

                The Initial Baseline will be determined during the Country Due
                Diligence Exercise prior to signature of the relevant Country
                Agreement. [***]* For Countries apart from the U.S. and U.K.,
                Country Due Diligence Exercises shall determine whether the
                Guaranteed Minimum Savings and Exult's Return can be achieved.
                [***]* The impact of any Withholding Taxes

--------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       5
<PAGE>   91

                shall also be included in Exult's Return as set out in Clause
                2.10 of the Framework Agreement.

        3.4     ESTABLISHING BASELINE COSTS

                3.4.1   Client HR Costs

                        During the [***]*, BPA shall establish its total Client
                        HR Costs including HR IT Services. For Countries other
                        than the U.S. and U.K, the Client HR Costs shall be
                        established by BPA during each Due Diligence Exercise.
                        The Client HR Costs will be used to determine the actual
                        [***]* cost savings realised by BPA as the result of the
                        Process being taken on by Exult. [***]*, BPA will
                        establish the numbers of HR staff and designate each
                        staff member with the following categories:

                        -       In-Scope employees.

                        -       Embedded Services HR staff.

                        -       Staff associated with the merger and
                                harmonisation of BP and Amoco.

                        -       Staff whose status is still to be determined.

                        -       Other staff associated with identified projects

                        In order to establish the Total Labour Related Costs no
                        HR personnel can be removed by BPA from the Client HR
                        Cost without first being designated within one of the
                        above five categories. Any dispute relating to the
                        classification of HR personnel shall be determined by an
                        Expert in accordance with Clause 24.2 of the Framework
                        Agreement (Dispute Resolution Procedure).

                        [***]*

                        For Countries other than the US and UK, the Client HR
                        Cost shall be established during the Country Due
                        Diligence Exercise and each member of staff designated
                        within the above four categories.

                3.4.2   Adjustments to Client HR Costs

                        Once the Client HR Costs are established, BPA shall put
                        in place financial controls and tracking mechanisms to
                        allow BPA to track costs and for Exult to verify such
                        costs on a monthly basis. The Client HR Costs shall be
                        adjusted to take into account "Increases" or "Decreases"
                        as set out below:

                        A       Increases

                                Increases in costs shall include the following
                                activities:

                                -       An increase in compensation or other
                                        Total Labour Related Costs.

                                -       Temporary staff required to replace
                                        staff included as Client HR

--------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       6
<PAGE>   92

                                        Costs.

                                -       Replacement (either temporary or
                                        full-time) staff to fill vacant
                                        positions for HR personnel initially
                                        included as Client HR Costs who leave
                                        BPA (or take a non-HR job within BPA)
                                        and who do not transfer to Exult prior
                                        to the applicable Process Take On Date.

                                -       Additional HR resources to handle
                                        expansions and/or changes to BPA's
                                        business requirements and or activities.

                                -       Anticipated adjustments agreed by
                                        parties.

                        B       Decreases

                                Decreases in costs shall include decreases not
                                caused by Exult taking on the Services:

                                -       Savings in providing Embedded Services
                                        resulting from non-Exult activities such
                                        as using one HR advisor across more than
                                        one business unit where two or more
                                        advisors were used previously.

                                -       Savings as a result of a reduction in
                                        services provided by Embedded Services
                                        staff such as the elimination of
                                        Organisational Developmental services at
                                        a particular business unit.

                                -       Continuous improvement in the way
                                        Embedded Services are provided such as
                                        the restructuring of functions to
                                        consolidate staff.

                                -       Divestitures.

                                -       Replacement of Embedded Services staff
                                        with less expensive staff.

                                -       Savings related to the harmonisation and
                                        merger of BP and Amoco. Such savings
                                        include, but are not limited to, the
                                        transition to a single US payroll
                                        system.

                                In the event of a dispute arising out of the
                                classification of a Decrease in cost as not
                                having been caused by Exult taking on the
                                Services, the matter shall be referred to an
                                Expert pursuant to Clause 24.2 of the Framework
                                Agreement (Dispute Resolution Procedure). Unless
                                the parties agree otherwise, all cost Decreases
                                not classified as Decreases not caused by Exult
                                taking on the Services shall form part of the
                                [***]* cost savings realised by BPA as the
                                result of Exult taking on the Process.

                                The remaining Client HR Costs [***]* shall be
                                considered to be the cost of providing Embedded
                                Services.

--------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       7
<PAGE>   93

                3.4.3   Baseline Validation

                        Baseline Validation will commence once the final Process
                        Take On Date has occurred and prior to [***]* to
                        establish the actual Baseline to be used for the
                        remaining term of the Country Agreement. Baseline
                        Validation will establish the Baseline and resultant
                        Base Charge to be applied following the Guaranteed
                        Minimum Savings Date.

                        The Baseline Validation shall cover those items included
                        in the Due Diligence Exercise as well as other costs or
                        items the are identified subsequent to the Due Diligence
                        Exercise. Baseline Validation shall also include
                        validation of the remaining Client HR Costs including
                        the merger and harmonisation costs associated with BP
                        and Amoco. Exult shall have the option to carry out an
                        audit at its own cost on the Client HR Costs established
                        during Baseline Validation. Any disagreements about the
                        findings of this audit may be referred to an Expert
                        pursuant to Clause 24.2 of the Framework Agreement
                        (Dispute Resolution Procedure).

                3.4.4   [***]* Cost Validation

                        (i)     Principles relating to costs

                                The principles underlying the Exult Actual Cost
                                [***]* are:

                                (a)     Exult will use technology to assist it
                                        in providing the Guaranteed Minimum
                                        Savings

                                (b)     Exult intends to automate relevant
                                        transactional processes and allow BPA
                                        employee access through the
                                        implementation of internet-enabled HR
                                        support by using Client Service Centres
                                        (including the integration of HR
                                        transactional processing support),
                                        knowledge and case management, workflow
                                        and data warehousing technology;

                                (c)     Exult's use of technology will continue
                                        to evolve as opportunities to use
                                        technology effectively are identified
                                        during the term of the Country
                                        Agreement;

                                (d)     Exult shall not unreasonably be
                                        prevented from using technological
                                        innovations;

                                (e)     as a result of Section (a) to (e) above,
                                        [***]*

                3.4.5   [***]* Charges

                        [***]*

                3.4.6   [***]* Validation

                        The [***]* costs for BPA (which are based upon the
                        budget provided by BPA) and Exult's budgeted [***]*
                        costs shall be validated as part of the Baseline
                        Validation. To the extent that the merger and
                        harmonisation of BP and Amoco has not been

--------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       8
<PAGE>   94

                        completed by the completion date for the Baseline
                        Validation an estimate for the anticipated impact of any
                        remaining merger and harmonisation activity will be
                        agreed and included in the Baseline Validation and such
                        estimate will be subject to further validation on the
                        completion of the merger and harmonisation activity.
                        Both parties shall make reasonable efforts to validate
                        these actual and budgeted costs. This shall include,
                        where possible, the parties comparing individual cost
                        items on a like-for-like basis. BPA's [***]* costs will
                        need to be adjusted to match the changes in technology
                        used by Exult to deliver the Services in order to
                        achieve this like-for-like comparison.

                        If the parties disagree with this comparison of [***]*
                        costs, the matter shall be referred to an Expert
                        pursuant to Clause 24.2 of the Framework Agreement
                        (Dispute Resolution Procedure).

                3.4.7   Resource Volumes

                        Prior to the Process Take On Date the Resource Volumes
                        for the relevant process shall also be established.

                3.4.8   [***]* Costs

                        [***]* Costs shall also be validated as part of the
                        Baseline Validation. The [***]* Costs shall go through a
                        review process to establish an agreed cost projection
                        from the third month following the Country Commencement
                        Date until the end of month fourteen. [***]* Costs shall
                        be tracked by Exult and reconciled with BPA [***]*
                        following the Country Commencement Date.

4       CHARGING METHODOLOGY PRIOR TO THE GUARANTEED MINIMUM SAVINGS DATE

        Prior to the Guaranteed Minimum Savings Date and following the first
        Process Take On Date, charges from Exult shall be based on the Initial
        Base Charges.

        4.1     CALCULATION OF THE INITIAL BASE CHARGES

                Prior to the signature of each Country Agreement, Exult shall
                provide the Baseline Guarantee for each Process. BPA shall pay
                to Exult following each Process Take On Date the Initial Base
                Charges which shall be an amount equal to [***]*

                During Baseline Validation, the parties will reconcile the
                amounts invoiced in relation to each Process and the actual
                [***]* cost savings realised by BPA relating to that Process
                being taken on by Exult. If such actual costs are found to be:

                (i)     greater than the amounts invoiced by Exult, Exult shall
                        submit an invoice for the difference (actual [***]* cost
                        savings less the invoiced amount) .

                (ii)    less than the amounts invoiced by Exult, but greater
                        than the Baseline Guarantee, Exult shall issue BPA a
                        credit on the following month's invoice for the
                        difference (invoiced amount less the actual [***]* cost
                        savings).

                (iii)   less than the amount invoiced by Exult and the Baseline
                        Guarantee, Exult shall issue BPA a credit on the
                        following month's invoice for an amount equal to the
                        difference between the invoice amount and the Baseline
                        Guarantee.

--------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       9
<PAGE>   95

                                   TABLE C-4.1

                      BASELINE GUARANTEE FOR THE US AND UK

                                     IN USD

        [***]*

        Where the parties agree, the Baseline Guarantee for each Process may be
        changed to reflect actual cost so long as the aggregate of all Processes
        within the Baseline Guarantee for the U.S. and U.K. is equal to [***]*

        If a Process is taken on prior to the completion of the Client HR Costs,
        the Initial Base Charges shall be equal to the Baseline Guarantee and
        reconciled at the end of the year for applicable costs exceeding the
        Baseline Guarantee.

        If a Process Take On Date is extended for more than 30 days, the parties
        shall establish a panel with equal number of members from each party to
        meet over a period of 30 days in order to decide the cause for such
        delay. [***]*

        Where the parties cannot agree which party caused a particular Process
        Take On Date to be delayed, a payment or credit can still be agreed by
        the panel although either or both parties may reserve the right to
        review the cause for any such delays during Baseline Validation and to
        refer any such disputes to the Informal Dispute Resolution Procedure
        pursuant to Clause 24.1 of the Framework Agreement, and if the parties
        are still unable to resolve such dispute, the matter shall be referred
        to an Arbitrator pursuant to Clause 24.3 of the Framework Agreement.

5       CHARGING METHODOLOGY FOLLOWING THE GUARANTEED MINIMUM SAVINGS

        From the Guaranteed Minimum Savings Date until the termination or expiry
        of the Country Agreement, BPA shall pay to Exult the greater of the
        Baseline Guarantee and the Baseline (both of which shall be subject to
        Guaranteed Minimum Savings). The Baseline Guarantee and Baseline charges
        shall be subject to Contract Minimums in each Country.

        [***]*

        BPA's actual usage/counts of the Resource Volumes shall be measured and
        reported by Exult [***],* Exult shall calculate and apply the ARC/RRC
        adjustments, Service Credits and gain sharing adjustments.

        5.1     GUARANTEED MINIMUM SAVINGS CALCULATION

                5.1.1   The Guaranteed Minimum Savings shall apply to the [***]*
                        charges in the Baseline in accordance with Table
                        C-5.1.1. The Guaranteed Minimum Savings for [***]* items
                        will be calculated [***]* during Baseline Validation.

                            GUARANTEED MINIMUM SAVINGS

                                   TABLE C-5.1.1

               [***]*

--------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       10
<PAGE>   96

                For the Guaranteed Minimum Savings to apply in respect of a
                Country, and provided that Exult has not delayed BPA, BPA must
                give notice [***]* to Exult that it wishes to receive the
                Services in that Country.

                [***]*

                5.1.2   Adjustments to Base Charge

                        (i)     The Base Charge shall be adjusted during the
                                last month of each Contract Minimum Year to
                                determine:

                                [***]*

                        (ii)    During the last month of each Contract Minimum
                                Year the Base Charge shall be adjusted prior to
                                the gain share calculation as follows:

                                (a)     any increase or decrease in the Resource
                                        Volumes and the IT Work Unit Volumes
                                        that has occurred during the Contract
                                        Minimum Year; and

                                (b)     to reflect an increase or decrease in
                                        the cost of providing any new services
                                        or modifying the Services agreed in
                                        accordance with the Change Control
                                        Management process.

                        (iii)   The Base Charge for the following Contract
                                Minimum Year shall be calculated by adjusting
                                the Base Charge as follows:

                                [***]*

                5.1.3   ARCs/RRCs

                        ARCs will be used when the actual Resource Volumes in
                        the current year exceed the upper threshold for Resource
                        Volumes for the previous year. ARCs will be calculated
                        by [***]*

                        RRCs will be used when the actual Resource Unit in the
                        current year is less than the lower threshold for
                        Resource Volumes for the previous year. RRCs will be
                        calculated by [***]*

                        The ARC and RRC thresholds shall be established as part
                        of the Baseline Validation.

                        ARCs and RRCs will be reconciled and invoiced on an
                        annual basis. ARCs and RRCs unit rates will be subject
                        to inflation adjustments in accordance with Section 16.

                        The ARC unit rates shall be agreed between the parties
                        no later than the commencement of the Guaranteed Minimum
                        Savings Date and will be [***]* The RRC unit rates will
                        be agreed between the parties no later than the
                        commencement of the Guaranteed Minimum Savings Date and
                        will be [***]* For example, [***]*

--------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       11
<PAGE>   97

                5.1.4   Resource Units

                        The Resource Units identified below are intended to
                        provide the proper measurement of usage for the Services
                        and allow for a reasonable means to gather data. The
                        Resource Units may be changed based on agreement between
                        the parties at any time during the term of the Country
                        Agreement.

                        [***]*

                5.1.5   Charges Based on the Average Number of Active Serviced
                        Employees or Term Vested Annuitants and number of Active
                        Serviced Employees

                        Charges based on the average number of Active Serviced
                        Employees include the following functions:

                        [***]

                        Charges based on the average number of Active Serviced
                        Employees and Term Vested Annuitants shall include
                        Benefits.

                        The relevant employee database will be used to track
                        Active Serviced Employees and Term Vested Annuitants as
                        the master repository for Active Serviced Employee and
                        Term Vested Annuitants information. When an Active
                        Serviced Employee or Term Vested Annuitants is added or
                        removed, the relevant employee database will be updated
                        with this information. Charges based on the average
                        number of Active Serviced Employees and Term Vested
                        Annuitants will be derived from the weighted average
                        number of Active Serviced Employees supported in BPA.
                        Weighted average will be calculated by taking the number
                        of Active Serviced Employees and Term Vested Annuitants
                        (where applicable) for both the first and last day of
                        the month and dividing by two (2).

                        In addition to the Resource Volumes for Active Serviced
                        Employee, HR Information Services will have limitations
                        on the number of reports (as these requests will come
                        through HR Information Services in support of multiple
                        Processes). This will be dependent upon the level of
                        staffing. Reports shall be included in the IT Work Units
                        structure (as defined in Section 5.2.4 below) determined
                        during Baseline Validation.

                        In order to ensure that Exult can implement desired
                        Process improvements and gain sharing while still
                        providing flexibility in meeting BPA's needs, Payroll
                        will be subject to two additional measurements beyond
                        the Active Serviced Employee measurement. Manual cheques
                        will be subject to a surcharge of [***]* per cheque and
                        off-cycle Payroll runs shall be subject to an agreed
                        surcharge.

                5.1.6   Service Charge Adjustments Based on the Average Number
                        of Active Serviced Employees and Term Vested Annuitants
                        If the weighted average actual number of Active Serviced
                        Employees or Term Vested Annuitants varies above the
                        Resource Volumes by [***]* then an adjustment to the
                        Base Charge shall be calculated. ARCs and RRCs shall be
                        based on the entire variance from the Resource Baseline
                        Volumes. Should the actual Active Serviced Employees and
                        Term Vested Annuitants (where

--------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       12
<PAGE>   98

                        applicable) vary from the Resource Volume by [***],* the
                        parties will agree upon an equitable adjustment to the
                        Base Charge.

                5.1.7   Charges Based on Direct Usage

                        Charges based on the direct usage of each Process
                        include the following functions:

                        [***]*

                5.1.8   Adjustments to the Charges Based on Direct Usage

                        Should the direct usage count vary from the Resource
                        Volumes by [***]*, then an adjustment to the Base Charge
                        shall be calculated. ARCs and RRCs adjustments shall be
                        based on the entire variance from the Resource Volumes.
                        If the parties agree [***]* is not the appropriate
                        threshold to trigger an ARC or RRC adjustment, the
                        threshold may change subject to agreement by both
                        parties. Should the actual usage vary from the Resource
                        Volume by [***]*, the parties will agree upon an
                        equitable adjustment to the Base Charge. For those
                        Processes based on number of standard reports, these
                        Processes will be grouped together for ARC and RRC
                        adjustments as they will not be identified by Process
                        when a request for a report is placed by BPA.

                5.1.9   Project Charges

                        For each Project identified in Schedule H, the charges
                        for such Project will be agreed by the parties and set
                        out in the applicable Project Statement. Unless
                        otherwise agreed, Project Charges shall be based on
                        [***]* For services added that are not part of this
                        Country Agreement and that continue for the duration of
                        the Country Agreement, these services shall be handled
                        through Change Control Management.

                5.1.10  Out-Of-Pocket Expenses

                        BPA will reimburse Exult for out-of-pocket expenses as
                        part of requests outside of Services. These
                        out-of-pocket are:

                        (i)     Project related travel expenses approved by BPA.

                        (ii)    Any other expenses approved by BPA.

        5.2     [***]*

                In addition to the charges shown in Section 5.2, other [***]*
                items which Exult and BPA determine may be classified as [***]*
                during the term of the Country Agreement through the Change
                Control Management procedure.

                        5.2.1   [***]*

                        5.2.2   [***]*

--------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       13
<PAGE>   99

                        5.2.3   [***]*

                5.2.4   Information Technology Work Units (IT Work Units)

                        Exult shall, in accordance with the IT Work Unit
                        methodology perform modifications, enhancements,
                        changes, and installations to comply with regulatory or
                        trade union requirements and changes as disclosed to
                        Exult by BPA. Exult shall support regulatory reviews,
                        audits, compliance assessments, and related data
                        gathering in a responsive time frame as required by
                        regulators. BPA acceptance testing and final approval
                        shall be required prior to implementation of such
                        regulatory compliance.

                        Exult shall, in accordance with the IT Work Unit
                        methodology, perform installation of upgrades and new
                        releases issued by the vendors of third party
                        applications software. Unless BPA directs otherwise,
                        Exult shall install and upgrade such software so as to
                        remain within one generation of the then-current
                        maintenance release. Exult shall notify BPA in writing
                        within a reasonable time prior to undertaking any such
                        upgrade or installation. Exceptions to this approach
                        shall be mutually agreed and shall be based on an
                        assessment of risk and value associated with
                        implementing the new release. Exult shall not upgrade
                        third party applications software if Exult notifies BPA
                        that such an upgrade shall have no value or an adverse
                        impact on BPA and, after receiving such notification,
                        BPA decides not to proceed with such upgrade.

                        Exult shall, in accordance with the IT Work Unit
                        methodology, perform small enhancements to the computer
                        applications. Exult shall perform small enhancement as
                        requested and priortized by BPA. Exult shall perform
                        small enhancements to the computer applications
                        portfolio.

                5.2.5   IT Work Unit Volumes

                        Exult and BPA shall consider [***]* as the period to
                        develop the IT Work Unit algorithm and underlying
                        assumptions. During this period the natural rate/size
                        unit and the size requested metrics shall be collected.
                        The parties intend that the basis shall reflect the
                        quantity of regulatory changes, trade union contract
                        changes, upgrades and small enhancement work required to
                        be performed by Exult [***]* To the extent that any
                        review of the IT Work Unit calculation algorithm
                        generally determines that this intention is not being
                        effectuated, the algorithm (or other aspects of the
                        approach, as applicable) shall be adjusted as necessary.
                        The reviews in subsequent years shall use each preceding
                        year as the baseline.

                        The format for representing the volume of IT Work Units
                        is represented in the following table. This catalogue is
                        subject to mutually agreed upon adjustments resulting
                        from the IT Work Unit review process described above.

                           CATALOGUE OF BPA WORK TYPES

<TABLE>
               ---------------------------------------------------------------------------------
                                        NATURAL        NUMBER      WORK UNIT /     ANNUAL WORK
                     WORK TYPE         SIZE UNIT     REQUESTED      SIZE UNIT         UNITS
               ---------------------------------------------------------------------------------
<S>                                    <C>           <C>           <C>             <C>
               Regulatory
               ---------------------------------------------------------------------------------
</TABLE>

--------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       14
<PAGE>   100

<TABLE>
<S>                                    <C>           <C>           <C>             <C>
               ---------------------------------------------------------------------------------
               Changes (Small)
               ---------------------------------------------------------------------------------
               Regulatory Changes
               (Medium)
               ---------------------------------------------------------------------------------
               Regulatory Changes
               (Large)
               ---------------------------------------------------------------------------------
               Union Contract
               Changes
               ---------------------------------------------------------------------------------
               Small Enhancements
               ---------------------------------------------------------------------------------
               Upgrades
               ---------------------------------------------------------------------------------
               YEAR 1 TOTAL
               ---------------------------------------------------------------------------------
</TABLE>

                5.2.6   Definition of IT Work Unit Terms:

                        "WORK TYPE" is a means to provide for a categorisation
                        of the types of work that can be requested and is
                        included in the IT Work Unit approach (eg, regulatory
                        changes, small enhancements, upgrades).

                        "NATURAL SIZE UNIT" is a means to define the size unit
                        that best fits the work type that is discernible and
                        measurable and can be audited. An IT organisation
                        performs many different work types and each has its own
                        "natural" sizing measure (eg, lines of code, function
                        points, flat rate, Primitive Value).

                        "PRIMITIVE VALUE" or "PV" represents the throughput
                        necessary to complete the types of work in the BPA
                        catalogue.

                        "NUMBER REQUESTED" represents the total number for the
                        Work Type Natural Size Unit for the year. In a Work Type
                        where the Natural Size Unit is Primitive Value the
                        Number Requested represents the number of the Work Types
                        completed in a year.

                        "WORK UNIT/SIZE UNIT" represents the IT Work Units
                        computed for the Work Type.

                        "ANNUAL WORK UNITS" represents the total IT Work Units
                        performed by Work Type.

                        "IT WORK UNITS" represents the base standard for
                        measuring the work performed by Exult HRIT staff in
                        making specific HRIT application systems changes
                        calculated in accordance with the IT Work Unit algorithm
                        developed pursuant to Section 5.2.5.

        5.3     [***]*

--------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       15
<PAGE>   101

                [***]* Costs will be subject to an annual review between BPA and
                Exult. The specific contracts will be identified and projections
                for the subsequent 12 months will be made for each contract.
                Both parties shall agree to the projected costs. [***]*

6       TRANSITION/TRANSFORMATION COSTS

        Costs relating to the transfer of the Services from BPA to Exult
        incurred by Exult after the relevant Country Commencement Date and prior
        to the relevant Process Take On Date [***]*

7       CLIENT SERVICE CENTRE COSTS (CSC)

        Client Service Centre costs are included in the [***]* charges as set
        out below.

        On an annual basis following the Guaranteed Minimum Savings Date through
        the term of the applicable Country Agreement, the charges will be based
        on [***]*

        The Client Service Centre costs will include all staffing expenses,
        facility related expenses, management expenses related directly to the
        Client Service Centre, hardware and software expenses, lease expenses,
        finance charges, amortisation and depreciation, supplies and third party
        services related to the Service Centres. IT related costs that support
        multiple customers shall be included as well in the aforementioned
        categories. Client Service Centre costs will be allocated to the
        appropriate [***]* Processes.

                                       16
<PAGE>   102

                                   TABLE C-7.1

                 CLIENT SERVICE CENTRE COSTS MAXIMUM ALLOCATION

                                     IN USD

[***]*

8       AGGREGATION OF TRANSITION/TRANSFORMATION AND CLIENT SERVICE CENTRE COSTS

        By agreement at the time not to be unreasonably withheld, with respect
        to the maximum allowed costs for Transition/Transformation in Section 6
        and Client Service Centres in Section 7, Exult shall be allowed to
        [***]*

9       CORPORATE OVERHEAD/CENTRE OF EXCELLENCE/DUE DILIGENCE TREATMENT

        Corporate Overhead costs will be recovered from available gain share
        before gain share is distributed. Following the Guaranteed Minimum
        Savings Date, Corporate Overhead for the U.S. and U.K. will be allocated
        at the lesser of:

        -      [***]*

        For the U.S. and U.K. Due Diligence, [***]*

        Exult Centre of Excellence (COE) costs [***]* recovered from available
        gain share before gain share is distributed. Following the Guaranteed
        Minimum Savings Date, indirect COE for the U.S. and U.K. will be
        allocated at the lesser of:

        [***]*

        The Corporate Overhead/COE/Due Diligence costs allocation methodologies
        on actuals may be changed subject to agreement between the parties.

10      IT INVESTMENTS

        IT Investments shall fall into two types. The first type shall consist
        of those IT investments authorised by BPA. [***]* The second type shall
        consist of those IT investments that are intended to be for the benefit
        of multiple Exult clients. [***]*

        If the second type of investment will result in the Exult Actual Cost
        for [***]* exceeding the [***]* cost in the Baseline, Exult shall obtain
        approval from BPA, such approval not to be unreasonably withheld, prior
        to making such investment.

        [***]*

11      GAIN SHARING

        BPA and Exult shall participate in a gain sharing exercise for [***]*
        Gain sharing can only apply to [***]* once Guaranteed Minimum Savings
        have been realised. The Base Charge and Exult's actual costs for [***]*
        shall be used in quantifying the total amount of gain sharing to be
        allocated between BPA and Exult. Each charge Category will be handled
        differently under this gain sharing

--------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       17
<PAGE>   103

        arrangement. [***]*

        11.1    GAIN SHARING METHOD BY CATEGORIES

                To determine the applicable gain share, Exult's Actual Costs for
                [***]* items will be subtracted from the applicable Base Charge
                [***]* 12 months. Exult's, costs for Corporate Overhead,
                Charge-Ins from BPA, COE and Amortisation of Due Diligence will
                be subtracted from the amount available for gain share. The
                remaining amount will be subject to gain share distribution.
                Gain sharing [***]* will start from [***]* and at the end of
                every 12-month period thereafter to determine the applicable
                gain share.

                [***]* Following the Guaranteed Minimum Savings Date, [***]*
                share will be subject to gain share distribution.

                The method for gain sharing calculation shall be as follows:

                (i)     If the Exult Actual Cost for [***]* is less than the
                        Base Charge for [***],* then those savings (Base Charge
                        minus Exult Actual Costs [***])* will be subject to
                        adjustments and subsequently the Gain Sharing
                        Distribution Matrix shown below in Tables C-11.2.1 and
                        C-11.2.2. The levels of distribution that determine the
                        proportion of gain share are shown as part of the
                        Distribution Matrices.

                (ii)    If the actual [***]* costs are less than the budgeted
                        [***]* costs (Budgeted [***]* cost - Actual [***]* cost)
                        then those savings shall be subject to the Gain Sharing
                        Distribution Matrix shown below in Tables C-11.2.1 and
                        C-11.2.2

        11.2    GAIN SHARING DISTRIBUTION MATRIX

                The Gain Sharing Distribution Matrix will be used to determine
                the proportion of savings to be split between BPA and Exult
                resulting from the calculation of the amount available for gain
                sharing. [***]* The gain share will begin with the first level
                of distribution and proceed to the next level until the amount
                available for gain share has been fully distributed.

           GAIN SHARING DISTRIBUTION MATRIX-NO SERVICE CREDITS TO BPA

        [***]*

        11.3    GAIN SHARING EXAMPLE

                Table C-11.3 below is an example of the gain sharing calculation
                amount and distribution.

                [***]*

        11.4    SERVICE CREDITS CALCULATION

                KPIs are Service Levels that, when missed, are subject to
                Service Credits. Service Credits for KPIs will be weighted in
                accordance with Schedule B of this Agreement and will adjust the
                gain sharing distribution between BPA and Exult. The Service
                Credits shall be calculated on a Client Service Centre basis as
                part of gain sharing and credited to the respective Countries
                (as advised by BPA) on an annual basis.

--------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       18
<PAGE>   104

                The formula for calculating the Service Credits for Exult's
                failure to achieve any one of the seven KPIs is set out below.
                The total amount determined from the service credit calculations
                for all KPIs shall be subtracted from Exult's gain share portion
                prior to Service Credits. The net result shall equal Exult's
                gain share portion after Service Credits. [***]*

                The calculation of Service Credits will be by KPI Process. Any
                unutilised credits in the KPI Pool at the end of any year
                following the Guaranteed Minimum Savings Date cannot be carried
                forward to the succeeding year. [***]*

                   SERVICE CREDITS CALCULATION METHOD EXAMPLE

                                  TABLE C-11.4

[***]*

12      CLASSIFICATION OF EXPENSE ITEMS SUBJECT TO MARGIN VERSUS PASS-THROUGH

        12.1    EXULT ACTUAL COST

                The following costs shall be subject to margin as part of gain
                sharing:

[***]*

        12.2    OTHER COSTS

                The following costs shall not be included in the Exult Actual
                Cost:

[***]*

13      THIRD PARTY REVENUE

        Where the parties agree that third parties are permitted to market
        services to BPA employees using Exult's Web-enabled HR services portal,
        the [***]*

14      INVOICING

        14.1    Invoices for Base Charge and the Initial Base Charges as
                applicable will be submitted monthly in advance on the first day
                of each month. All other charges including [***]* will be
                invoiced in arrears on the first day of the subsequent month.
                Invoices will provide details of each Base Charge and such
                supporting information as BPA may reasonably require and will be
                in the Country's local currency. For those Processes delivered
                in a Client Service Centre not sited in the Country being
                invoiced, Exult will convert the cost of those items not
                invoiced in the local currency using a fixed exchange rate
                established on each anniversary of the Country Commencement
                Date. At the end of each year of the Agreement, the invoice
                amounts will be recalculated using the actual month end exchange
                rates for the period and a credit or invoice, as appropriate,
                will be issued to BPA. In addition, at the end of the year, all
                adjustments including ARCs and RRCs, gain sharing and Service
                Credits will be made and invoiced or credited in the subsequent
                month. BPA shall inform Exult how gain sharing and Service
                Credits are to be distributed between Countries.

--------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       19
<PAGE>   105

        14.2    The ARC and RRC adjustments, inflation adjustments, and BPA's
                portion of gain share from the previous year will be used going
                forward to calculate Base Charge for the following year subject
                to end of year reconciliation in accordance with Section 5.1.2

        14.3    Payments are due within [***]* of receipt of any invoice by BPA.
                Interest for late payments will be charged at the rate of
                [***].*

        14.4    If as a result of any audit carried out in accordance with the
                terms of a Country Agreement it is discovered that BPA has been
                overcharged, Exult shall pay an amount equal to:

                [***]*

15      TRANSFER OF ASSETS

        As agreed between BPA and Exult, BPA's existing assets and management of
        these assets may transfer to Exult as part of the Services that Exult
        will provide to BPA. [***]*

16      CONTRACT MINIMUMS

        16.1    Contract Minimums for each Contract Minimum Year shall be
                established in accordance with Clause 17 of the Framework
                Agreement.

        16.2    The Contract Minimum for the initial Contract Minimum Year shall
                be a sum equivalent to [***]*.

        16.3    Within [***]* BPA may give Exult [***]* written notice of a
                proposed reduction in the Contract Minimum to take account of
                specified reductions in BPA's requirements for Services. These
                reductions shall reflect material changes in BPA's business
                operations or structure including those caused by Significant
                Changes.

        16.4    This Section 16 applies to situations which result in an actual
                reduction in BPA's requirement for Services and, for the
                avoidance of doubt, BPA may not assume responsibility internally
                for services equivalent to the Services or appoint a third party
                to provide services equivalent to the Services pursuant to the
                terms of this Section 16.

        16.5    [***]* prior to the end of each Contract Minimum Year, the
                Regional Governance Panel shall meet to assess the impact,
                including the impact on the Charges for the then current
                Contract Minimum Year, of the reductions in BPA's requirements
                for Services arising from the events identified in a notice
                served in accordance with Section 16.3 above. As appropriate,
                and subject always to Section 16.6 below, the Regional
                Governance Panel shall agree a decrease in the Contract Minimum
                for the succeeding Contract Minimum Year which is proportionate
                with the actual reduction in Charges arising from the events.

        16.6    [***]*

                                  TABLE C-16.1
                            CONTRACT MINIMUMS EXAMPLE
[***]*

--------

* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       20
<PAGE>   106

17      INFLATION

        All Base Charges shall be adjusted annually in arrears by a recognised
        index in each Country for [***]*

        For the USA, inflation will be measured by the Bureau of Labor and
        Statistics (not seasonally adjusted) employment Cost Index (ECJ) for
        total compensation, private industry workers, service producing
        industries increases from the previous year.

        The adjustment for inflation for [***]* charges and associated ARCs and
        RRCs unit rates shall be subject to the percentage of Total Labour
        Related Costs going to Exult as shown in Table C-5.1.1.

        [***]*

        Exult's Actual Cost for [***]* for allowing increases with respect to
        cost increases greater than inflation, shall be set and measured at 90
        days following the final Process Take On Date.

18      EARLY TERMINATION PAYMENT

        18.1    Termination for convenience shall be calculated as:

                -       [***]*; and

                -       Winding Up Assistance Costs; and

                -       Remaining amortisation of Exult's Due Diligence Costs;
                        and

                -       the remaining book value for the Assets as follows:

                        [***]*; and

                -       Redeployment costs of staff and equipment (to remove
                        from BPA's sites) that have not been transferred to BPA;
                        and

                -       Remaining obligations for Third Party Contracts
                        including but not limited to outstanding loans and
                        financing costs related to such contracts as follows:

                        [***]*

        18.2    Termination for Change of Control shall be calculated as:

                -       Winding Up Assistance Costs; and

                -       Remaining amortisation of Exult's Due Diligence Costs;
                        and

                -       The remaining book value for the Assets as follows:

                        [***]*; and

                -       Redeployment costs of staff and equipment (to remove
                        from BPA's sites) that have not been transferred to BPA;
                        and

                -       Remaining obligations for Third Party Contracts
                        including but not limited to outstanding loans and
                        financing costs related to such contracts as follows:

                                       21
<PAGE>   107

                        [***]*

        18.3    Termination for Cause by BPA shall be calculated as follows:

                -       Winding Up Assistance Costs; and

                -       [***]*

        18.4    Termination for a Key Country (U.S. or U.K.) - the payments for
                the remaining Countries shall be calculated as follows:

                -       Winding Up Assistance Costs; and

                -       Remaining amortisation of Exult's Due Diligence Costs;
                        and

                -       The remaining book value for the Assets as follows:

                        [***]*; and

                -       Redeployment costs of staff and equipment (to remove
                        from BPA's sites) that have not been transferred to BPA;
                        and

                -       Remaining obligations for Third Party Contracts
                        including but not limited to outstanding loans and
                        financing costs related to such contracts as follows:

                        [***]*

--------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       22

<PAGE>   108

                         UNITED STATES COUNTRY AGREEMENT

                                   SCHEDULE D

                              THIRD PARTY CONTRACTS

<PAGE>   109

                                   SCHEDULE D

                              THIRD PARTY CONTRACTS

This schedule sets forth the Third Party Contracts and designates whether such
contract is intended to be "Administered", "Transferred" or "Retained" by BPA.
This schedule shall be completed following the Commencement Date.

                                     [***]*

--------
*    Confidential treatment is requested for redacted portion. The confidential
     redacted portion has been omitted and filed separately with the Securities
     and Exchange Commission.

                                       1

<PAGE>   110

                         UNITED STATES COUNTRY AGREEMENT

                                   SCHEDULE E

                                     ASSETS

<PAGE>   111
                                   SCHEDULE E

                                     ASSETS

This schedule sets forth the Client Assets which may be used by Exult to provide
the Services. This schedule shall be completed following the Country
Commencement Date.

                                     [***]*

--------
*    Confidential treatment is requested for redacted portion. The confidential
     redacted portion has been omitted and filed separately with the Securities
     and Exchange Commission.

                                       1

<PAGE>   112

                         UNITED STATES COUNTRY AGREEMENT

                                   SCHEDULE F

                                     SYSTEMS

<PAGE>   113
                                   SCHEDULE F

                                     SYSTEMS

This schedule sets forth the Third Party Systems which may be used by Exult to
provide the Services. This schedule shall be completed following the Country
Commencement Date.

                                     [***]*

--------
*    Confidential treatment is requested for redacted portion. The confidential
     redacted portion has been omitted and filed separately with the Securities
     and Exchange Commission.

                                       1
<PAGE>   114

                         UNITED STATES COUNTRY AGREEMENT

                                   SCHEDULE G

                                 TRANSITION PLAN

<PAGE>   115
                                TABLE OF CONTENTS

<TABLE>
<S>                                                                                        <C>
1   INTRODUCTION.........................................................................   1

2   VALIDATION EXERCISE..................................................................   1

3   DETAILED WORK PLAN...................................................................   1

4   TRANSITION APPROACH..................................................................   1

5   PROCESS CHANGE MANAGEMENT AND COMMUNICATIONS.........................................   2

6   TRANSITION PLAN SET UP PHASE.........................................................   2

7   IN SITU PROCESS TAKE ON..............................................................   2

8   LEVERAGED PROCESS TAKE ON............................................................   3

9   US COUNTRY TRANSITION SCHEDULE.......................................................   5

</TABLE>

                                       i
<PAGE>   116

                                   SCHEDULE G

                                 TRANSITION PLAN

1       INTRODUCTION

        This Schedule sets forth the Country Transition plan for conducting the
        Validation Exercise, the plan for the transition of the Services from
        the Client to the Exult Supplier and the approach to transition that
        shall be followed.

2       VALIDATION EXERCISE

        The Validation Exercise for each Process shall be conducted following
        the Commencement Date and conclude prior to the Process Take On Date.
        The Validation Exercise shall consist of validation of the Baseline,
        volumetrics, resource requirements, cost, Services, Third Party
        Contracts and Service Levels. This data shall be verified and adjusted,
        as agreed by both parties, for each Process prior to the relevant
        Process Take On Date in accordance with the Country Transition Schedule.

        In the event that the Country Representatives fail to reach agreement,
        such failure shall be resolved in the informal dispute resolution
        process as detailed in Clause 29.1 of the Country Agreement.

3       DETAILED WORK PLAN

        The final form of the Transition Schedule and the Detailed Work Plan
        will be developed and agreed between the parties, [***]*

        In the event that the Country Representatives fail to reach agreement,
        such failure shall be resolved in the informal dispute resolution
        process as detailed in Clause 29.1 of the Country Agreement.

4       TRANSITION APPROACH

        4.1   Two Path Transition Approach

              The purpose of transition is to move the Services to a Leveraged
              Operations delivery model as efficiently as possible, with the
              minimum of disruption to BPA operations. The Client and Exult
              Supplier have agreed to two distinct paths through the transition
              Process. The goals of the two path approach are to allow the
              Client and Exult Supplier the opportunity to manage the risk of
              transition and, [***]*

        4.2   Transition Path One

              For those Processes (or discrete parts of Processes) that follow
              path one through the transition process, Exult Supplier shall
              first assume responsibility for these Processes in-situ, referred
              to as "In-Situ Process Take On". Once Exult Supplier is
              successfully providing these Processes in-situ, Exult Supplier
              shall transform these Processes to Leveraged Operations.

--------
*    Confidential treatment is requested for redacted portion. The confidential
     redacted portion has been omitted and filed separately with the Securities
     and Exchange Commission.

                                       1
<PAGE>   117

        4.3   Transition Path Two

              Processes in this category shall be transformed directly to
              Leveraged Operations and, therefore, Exult Supplier shall not
              assume operation responsibility for such Processes in-situ prior
              to Transformation.

        4.4   Path Selection

              Exult Supplier and the Client shall agree to either path one or
              path two for each Process based on an assessment of risk, the
              degree of centralisation of the staff currently performing the
              Processes, and the cyclical nature of the Processes. The
              provisional allocation is set out in the Transition Schedule in
              Section 9 of this Schedule.

5       PROCESS CHANGE MANAGEMENT AND COMMUNICATIONS

        5.1   Process Change Management and Communications Approach

              The establishment and maintenance of the process-change management
              & communications infrastructure shall be managed through Exult
              Supplier's project management office in concert with Client
              Regional Project Leaders. The primary outcomes of these activities
              shall be to:

              [***]*

        5.2   Process-Change Management and Communications Activities

              For each Process that Exult Supplier shall take responsibility for
              in-situ:

              [***]*

6       TRANSITION PLAN SET UP PHASE

        The set-up phase of the Transition Plan deals with the project
        infrastructure necessary to support the successful completion of the
        transition. This is the phase of the transition during which the Client
        and Exult Supplier agree to the overall approach and schedule, the plan
        to complete the work, and the staffing levels and commitments from both
        organizations and the Detailed Work Plan. In addition, the Client and
        Exult Supplier shall agree the process-change management program and
        communications plan for the transition process. When the change
        management actions are agreed, these are added to the details of the
        Transition Schedule and Detailed Work Plan. Finally, the project
        reporting and governance is agreed and put in place.

7       IN SITU PROCESS TAKE ON

        The following steps shall be conducted prior to the Process Take On Date
        for each Process.

        7.1   Current Situation Assessment Phase

              Exult Supplier shall collect data through a series of workshops,
              structured interviews and field work, as well as reference to all
              data collected during the contract due diligence

--------
*    Confidential treatment is requested for redacted portion. The confidential
     redacted portion has been omitted and filed separately with the Securities
     and Exchange Commission.

                                       2
<PAGE>   118
              phase. The scope of the data collection shall answer the following
              questions:

              -      [***]*

              Exult Supplier shall document the Processes to the level necessary
              to clearly identify how Exult Supplier shall provide the Processes
              in-situ.

        7.2   Operational Plan

              [***]*

        7.3   Readiness Test

              The Client and Exult Supplier shall agree to a specific set and
              schedule of Readiness Tests to be satisfied prior to Exult
              Supplier assuming responsibility for a Process. These tests shall
              be specific to each Process and shall be designed to assure the
              Client and Exult Supplier of the readiness of both parties to
              transition the Process to Exult Supplier. Each Readiness Test plan
              shall document the objective and measurable criteria to be tested,
              the expected outcomes, the governance of the test, and the
              results. Typical items that would appear in a Readiness Test
              include:

              [***]*

              In the event that either party believes that there has been a
              failure to complete a Readiness Test in all material respects, it
              shall provide the other party with a written notice specifying the
              grounds on which it believes the Readiness Test has been failed,
              within [***]* of the completion of the Readiness Test. As soon as
              reasonably practicable following the receipt of such notice, the
              parties shall meet to discuss, and if possible, agree whether and
              in what respects the Readiness Test has failed, and to agree a
              plan to conduct a further Readiness Test.

        7.4   Transfer of Responsibility

              Exult Supplier shall assume responsibility for the Process on
              successful completion of the Readiness Test. Once the Process has
              transitioned to Exult Supplier, Exult Supplier shall measure its
              performance to the Service Levels in accordance with Schedule B.

8       LEVERAGED PROCESS TAKE ON

        8.1   Global Process Rationalisation Phase

              This is the phase of the project where the Client and Exult
              Supplier finalise the list of Processes that shall have a global
              or cross-region approach and which Processes shall be specific to
              the Country. Exult Supplier and the Client shall agree to grouping
              of Processes, where appropriate, and Exult Supplier shall conduct
              the overall design session for Process groups. The parties shall
              agree to the timeline and sequencing of the

--------
*    Confidential treatment is requested for redacted portion. The confidential
     redacted portion has been omitted and filed separately with the Securities
     and Exchange Commission.

                                       3
<PAGE>   119

              Processes for transformation. The Client and Exult Supplier shall
              finalise the plan to transform to Leveraged Operations and agree
              to the staff resource levels in the plan.

        8.2   Design

              Design shall be conducted cross-region and by Process group where
              applicable. Exult Supplier shall conduct Process design workshops
              with the Client and shall design and agree to changes to the
              Processes.

              Exult Supplier shall document the new Process flows, the Service
              Delivery Model to be used to support the new Process, and the
              workforce requirements to support the new Process for both the
              Client and Exult Supplier, and the parties shall agree to new
              service levels based on the new Process.

        8.3   Service Delivery Build

              Exult Supplier shall develop and execute a plan to build the
              delivery model for the newly designed Processes. The plan shall
              identify:

              [***]*

        8.4   Readiness Test

              The Client and Exult Supplier shall agree to a specific set and
              schedule of Readiness Tests to be satisfied prior to the Client
              migrating to a transformed Process. These tests shall be specific
              to the Process and shall be designed to assure the Client and
              Exult Supplier of the readiness of both parties. The test plan
              shall document the objective and measurable criteria to be tested,
              the expected outcomes, the governance of the test, and the
              results. Typical items that would appear in a Readiness Test
              include:

              [***]*

              At the request of the Client, Readiness Tests can be grouped with
              the requirement that all grouped Processes pass the Readiness
              Tests before Exult Supplier assumes responsibility for any one of
              such Processes.

              In the event that either party believes that there has been a
              failure to complete a Readiness Test in all material respects, it
              shall provide the other party with a written notice specifying the
              grounds on which it believes the Readiness Test has been failed,
              [***]* of the completion of the Readiness Test. As soon as
              reasonably practicable following the receipt of such notice, the
              parties shall meet to discuss, and if possible, agree whether and
              in what respects the Readiness Test has failed, and to agree a
              plan to conduct a further Readiness Test.

        8.5   Transfer of Responsibility

--------
*    Confidential treatment is requested for redacted portion. The confidential
     redacted portion has been omitted and filed separately with the Securities
     and Exchange Commission.

                                       4
<PAGE>   120

              When the Readiness Test for a Process or Process group has been
              completed, Exult Supplier shall commence delivering services using
              the new Process or group of Processes. If applicable, the service
              level measurement period shall commence for that Process or group
              of Processes as defined in the Country Agreement, Schedule B,
              Service Levels. On completion of the measurement period, Exult
              Supplier shall document the Service Levels and measure its
              performance to such Service Levels.

        8.6   Post Implementation Review

              Conduct post implementation review and document lessons learned
              for incorporation in subsequent planning efforts. Implement any
              required remediation.

        9     US COUNTRY TRANSITION SCHEDULE

              See attached Gant Chart

                                       5

<PAGE>   121

                         UNITED STATES COUNTRY AGREEMENT

                                   SCHEDULE H

                                    PROJECTS

<PAGE>   122
                                TABLE OF CONTENTS

<TABLE>
<S>                                                                                         <C>
1   PROJECTS INCLUDED AS AT COUNTRY COMMENCEMENT DATE....................................    1

2   COUNTRY AGREEMENT PROCESS FOR AGREEING NEW PROJECTS AND CHANGES TO AGREED PROJECTS...    1

3   PRO FORMA ISSUES LIST RE PROPOSED PROJECTS...........................................    1
</TABLE>

<PAGE>   123

                                   SCHEDULE H

                                    PROJECTS

1       PROJECTS INCLUDED AS AT COUNTRY COMMENCEMENT DATE

        As of the Commencement Date, Exult Supplier and the Client have
        identified the following projects as being in-scope:

        1.1   Peoplesoft and Payroll Integration Project - This project is in
              progress. The primary objective is to assist in successfully
              completing this project. Within [***]* of the Commencement Date of
              the Framework Agreement, Exult Supplier and the Client shall agree
              on an appropriate Project Statement; and

        1.2   ARCO Integration Project - The ARCO Integration Project primary
              objective will be to perform the activities and make the changes
              necessary to integrate the ARCO employees and management into the
              Services. Subject to regulatory approval of the acquisition of
              ARCO by the Client, and [***]* of the Commencement Date or as
              otherwise agreed, Exult Supplier and the Client shall agree to a
              Project Statement for this project.

2       COUNTRY AGREEMENT PROCESS FOR AGREEING NEW PROJECTS AND CHANGES TO
        AGREED PROJECTS

        Client may at any time during the term of this Agreement propose to
        Exult Supplier that it undertakes a new Project pursuant to the Change
        Control Management process. Any such requests will be made and evaluated
        in accordance with the Change Control Management process in Schedule L.

3       PRO FORMA ISSUES LIST RE PROPOSED PROJECTS

        3.1   The terms applicable to a Project shall be set out in a Project
              statement to be signed by both parties. Once signed a Project
              statement will, unless agreed otherwise in writing by the parties,
              form part of this Agreement.

        3.2   Content of Project statement

             o      Scope of work

             o      Service Level Impact

             o      Impact Analysis including priority

             o      Deliverables [as applicable]

--------
*    Confidential treatment is requested for redacted portion. The confidential
     redacted portion has been omitted and filed separately with the Securities
     and Exchange Commission.

                                       1
<PAGE>   124
             o      Acceptance criteria, timeframe & process [ as applicable]

             o      Project Timetable (including start and end dates, activity
                    duration and critical dependencies

             o      Responsibilities

             o      Staffing (implementation and ongoing)

             o      Assumptions

             o      Charges and Payment Terms

             o      Project Manager Contacts

             o      Other Terms and Conditions [to detail variations and/or
                    additions to the Country Agreement Clauses and/or Schedules
                    applicable in relation to the Project].

--------

*    Confidential treatment is requested for redacted portion. Confidential
     redacted portion has been omitted and filed separately with the Securities
     and Exchange Commission.

                                       2
<PAGE>   125

                         UNITED STATES COUNTRY AGREEMENT

                                   SCHEDULE I

                                    EMPLOYEES

<PAGE>   126

                                TABLE OF CONTENTS

<TABLE>
<S>                                                                                        <C>
1   INTRODUCTION.........................................................................   1

2   KEY EMPLOYEES........................................................................   1

3   EMPLOYEES TO BE TRANSFERRED FROM THE CLIENT TO EXULT SUPPLIER........................   2
</TABLE>

                                       i
<PAGE>   127

                                   SCHEDULE I

                                    EMPLOYEES

1       INTRODUCTION

        This schedule sets forth the Key Employees and the employees to be
        transferred from the Client to Exult Supplier in accordance with
        Schedule J.

2       KEY EMPLOYEES

        As of the Commencement Date each of the parties shall identify the
        individuals for each of the following positions.

        Key Employees for the Client:

        o     BPA Global Project Leader

        o     BPA Regional Project Leader for the UK/Europe

        o     BPA Regional Project Leader for North America

        o     Chemical Stream Lead

        o     Down Stream Lead

        o     Up Stream Lead

        o     Gas Stream Lead (To be added at a later date)

        Key Employees for Exult Supplier:

        o     Exult Global Project Leader

        o     Exult Regional Project Leader for the UK/Europe

        o     Exult Regional Project Leader for North America

        o     UK/Europe Transition Lead

        o     North America Transition Lead

        o     IT Lead

        For each of the Client and Exult Supplier the responsibilities for the
        Key Employees shall include the following:

        o     Regional and Global Project Leaders: [***]*

        o     Stream Leads: [***]*

        o     Transition/Service Delivery Leads: [***]*; and

--------
*    Confidential treatment is requested for redacted portion. The confidential
     redacted portion has been omitted and filed separately with the Securities
     and Exchange Commission.

                                       1
<PAGE>   128

        o     IT Lead: [***]*

        Individuals identified as Key Employees will be confirmed in their
        positions within 30 days of the Commencement Date of the Framework
        Agreement. Each will serve in their positions for a minimum of [***]*
        and up to [***]* unless otherwise agreed between the parties.

        At anytime after [***]* one of the parties may request to reassign a Key
        Employee. Reassignment may take place with [***]* and agreement between
        the parties. The parties will make a reasonable effort to accommodate
        and achieve the reassignment and the timing of the reassignment as
        requested.

        [***]*

3       EMPLOYEES TO BE TRANSFERRED FROM THE CLIENT TO EXULT SUPPLIER

        The table below lists the Client employees that shall be transferred
        from the Client to Exult Supplier in accordance with Schedule J. This
        table shall be completed following the Country Commencement Date.

<TABLE>
<CAPTION>
              NAME OF EMPLOYEE                BPA STAFF NUMBER                 FULL/PART TIME
        -----------------------------      ------------------------      ----------------------------
<S>                                        <C>                           <C>

        -----------------------------      ------------------------      ----------------------------

        -----------------------------      ------------------------      ----------------------------

        -----------------------------      ------------------------      ----------------------------

        -----------------------------      ------------------------      ----------------------------

        -----------------------------      ------------------------      ----------------------------

        -----------------------------      ------------------------      ----------------------------

        -----------------------------      ------------------------      ----------------------------

        -----------------------------      ------------------------      ----------------------------

        -----------------------------      ------------------------      ----------------------------

        -----------------------------      ------------------------      ----------------------------

        -----------------------------      ------------------------      ----------------------------

        -----------------------------      ------------------------      ----------------------------

        -----------------------------      ------------------------      ----------------------------

        -----------------------------      ------------------------      ----------------------------

        -----------------------------      ------------------------      ----------------------------

        -----------------------------      ------------------------      ----------------------------

        -----------------------------      ------------------------      ----------------------------
</TABLE>

--------
* Confidential treatment is requested for redacted portion. Confidential
redacted portion has been omitted and filed separately with the Securities and
Exchange Commission.

                                       2
<PAGE>   129

                         UNITED STATES COUNTRY AGREEMENT

                                   SCHEDULE J

                         EMPLOYEE TRANSFER ARRANGEMENTS

<PAGE>   130

                                TABLE OF CONTENTS

<TABLE>
<S>                                                                                          <C>
1   DEFINITIONS; RULES OF APPLICATION....................................................     1

2   COLLECTIVE BARGAINING EMPLOYEES......................................................     2

3   ASSIGNMENT OF EMPLOYEES..............................................................     2

4   INDEMNITIES..........................................................................     5

5   OFFER OF EMPLOYMENT..................................................................     6

6   EMPLOYEE INFORMATION ON TERMINATION OR EXPIRATION....................................     7

7   EMPLOYMENT PROVISIONS ON TERMINATION.................................................     7
</TABLE>

                                       i
<PAGE>   131

                                   SCHEDULE J

                         EMPLOYEE TRANSFER ARRANGEMENTS

1       DEFINITIONS; RULES OF APPLICATION

        In this Schedule:

        "ADDITIONAL ASSIGNED EMPLOYEES" means an employee of the Client or a BPA
        Affiliate assigned to Exult Supplier pursuant to Section 3.10.

        "AFFECTED EMPLOYEE" means any employee of the Client or an Appropriate
        Affiliate employed wholly or mainly in providing one or more of the
        Services immediately before the Commencement Date or who is employed
        after the Commencement Date pursuant to Section 3.1.2 and would have
        been an Affected Employee if such person had been employed immediately
        before the Commencement Date.

        "APPROPRIATE AFFILIATE" means, in relation to an Affected Employee, the
        BPA Affiliate which employs that employee immediately prior to the
        relevant In Situ Process Take On or Leveraged Process Take On, as
        appropriate, each as defined in Section 4.2 of Schedule G.

        "ASSIGNED EMPLOYEE" means an Affected Employee in the US who has been
        placed on assignment by the Client or the Appropriate Affiliate to
        perform Services under the direction and control of the Exult Supplier
        at the time of an In Situ Process Take On.

        "ASSIGNMENT" means the period of time during which an Assigned Employee
        is assigned to perform Services under the general supervision and
        control of Exult Supplier pursuant to Section 3.

        "ASSIGNMENT DATE" means the date an Affected Employee becomes an
        Assigned Employee in connection with the relevant In Situ Process Take
        On under Section [4.2] of Schedule G.

        "CURRENT EXULT EMPLOYEE" means an employee of Exult Supplier who is
        [***]*

        "EMPLOYEE OFFERED EMPLOYMENT" means an Affected Employee who is offered
        employment with an Exult Supplier on or after the Commencement Date.

        "EXULT EMPLOYMENT DATE" means the date of hire of a New Exult Employee.

        "NEW EXULT EMPLOYEE" means an Affected Employee who accepts employment
        with an Exult Supplier pursuant to Section 5.1 of this Schedule on or
        after the date of the Commencement Date.

        "REPRESENTED EMPLOYEE" means an Affected Employee who is represented by
        a labor organization under the terms of a written collective bargaining
        agreement with the Client or Appropriate Affiliate.

        "STAFF COSTS" means any and all compensation, benefit costs, damages,
        interest, legal costs, penalties, fines or other liabilities whatsoever,
        arising from any claim by one or more Affected Employees, the Internal
        Revenue Service and state and local taxing agencies with respect to or
        resulting from any employment contract, employment relationship or
        collective bargaining agreement or termination of such relationship with
        an Affected Employee.

--------
*    Confidential treatment is requested for redacted portion. The confidential
     redacted portion has been omitted and filed separately with the Securities
     and Exchange Commission.

                                       1
<PAGE>   132

        "TERMINATION DATE" means 23.59 local time on the date when this
        Agreement expires or terminates.

        In this Schedule, any reference to an obligation or duty of an
        Appropriate Affiliate shall be treated as an obligation by the Client to
        undertake such obligation itself or cause the Appropriate Affiliate to
        do so.

2       COLLECTIVE BARGAINING EMPLOYEES

        Except for employees who may be represented by the Central States
        Petroleum Union, no Affected Employee is a Represented Employee. The
        Client or the Appropriate Affiliate shall have any and all duties and
        obligations, imposed by terms of the collective bargaining agreement or
        by law, to negotiate with the labor organization that represents the
        Represented Employees with respect to the effects of the transactions
        contemplated by this Agreement on the Represented Employees. The Client
        or the Appropriate Affiliate shall indemnify and hold the Exult Supplier
        harmless from all liability, cost and expense with respect to the
        foregoing duties and obligations to Represented Employees and any
        additional Staff Costs resulting from such negotiations.

3       ASSIGNMENT OF EMPLOYEES

        3.1   RESPONSIBILITY OF THE CLIENT AND APPROPRIATE AFFILIATE.

             3.1.1  As of the relevant In Situ Process Take On Date as set forth
                    in Section 4.2 of Schedule G, the Client and/or Appropriate
                    Affiliate will in accordance with an Affected Employee's
                    individual transition plan agreed to by Exult Supplier and
                    the Client or Appropriate Affiliate place on Assignment to
                    the appropriate Exult Supplier those Affected Employees with
                    respect to the Services to be managed by Exult Supplier In
                    Situ immediately prior to the In Situ Take On Date.

             3.1.2  The Client shall not and shall procure that no Appropriate
                    Affiliate shall employ or engage further employees wholly or
                    mainly in providing one or more of the services similar to
                    the Services after the Process Take On Date for such
                    Services without consultation with Exult Supplier.

        3.2   DURATION

              An Assigned Employee's assignment to Exult Supplier will commence
              on the relevant In Situ Process Take On Date and continue until
              the earlier of (a) the period of the Assigned Employee's
              Assignment ends in accordance with such Assigned Employee's
              individual transition plan, (b) the Assigned Employee's assignment
              is terminated in accordance with Section 3.6, (c) the Assigned
              Employee becomes a New Exult Employee or (d) such other date
              agreed between Exult Supplier and the Client .

        3.3   TERMS AND CONDITIONS OF ASSIGNMENT

             3.3.1  During the Assignment, the Assigned Employees will remain
                    employed by the Client or the Appropriate Affiliate and will
                    be assigned to Exult Supplier on the same terms and
                    conditions of employment as were in effect immediately prior
                    to the Assignment Date, as modified from time to time by the
                    Client or Appropriate Affiliate, provided that notice of
                    such modifications shall be provided to Exult Supplier in
                    sufficient time for Exult Supplier to comply with its
                    obligations in Section 3.3.5.

             3.3.2  During the Assignment, the Assigned Employees will perform
                    the services under the general supervision and control of
                    the Exult Supplier.

                                       2
<PAGE>   133

             3.3.3  Prior to the commencement of any Assignment and in
                    sufficient time for Exult Supplier to comply with its
                    obligations under Sections 3.3 and 3.8 the Client or
                    Appropriate Affiliate shall deliver to Exult Supplier copies
                    of the terms and conditions of employment of the Assigned
                    Employees and its relevant non-discrimination,
                    non-harassment and health and safety obligations.

             3.3.4  Subject to Section 3.3.1 and 3.3.3, Exult Supplier will
                    comply with the Assigned Employees' terms and conditions of
                    employment with the Client or Appropriate Affiliate.

             3.3.5  Exult Supplier will maintain a record in a form specified by
                    the Client and/or the Appropriate Affiliate of each Assigned
                    Employee's absences and will notify the Client or the
                    Appropriate Affiliate of such absences and provide a copy of
                    such records to the Client or the Appropriate Affiliate at
                    its request.

        3.4   EMPLOYEE RECORDS FOR ASSIGNED EMPLOYEES

             3.4.1  As soon as reasonably practicable after the Commencement,
                    the Client and the Appropriate Affiliates, subject to any
                    restrictions imposed by law, will deliver to Exult Supplier
                    employment information containing the identity of, job
                    descriptions and skill qualifications of the Assigned
                    Employees, and such other employment information as Exult
                    Supplier shall reasonably request with respect to an
                    Assigned Employee and which the Client or Appropriate
                    Affiliate mutually agrees to provide.

             3.4.2  Exult Supplier shall maintain comprehensive, accurate and up
                    to date employee records in a form to be specified by the
                    Client or Appropriate Affiliate in relation to the Assigned
                    Employees.

        3.5   PAYMENT FOR SERVICES

             3.5.1  As soon as practicable after the Commencement Date and in
                    any event prior to the first Assignment Date the Client
                    and/or each Appropriate Affiliate shall provide Exult
                    Supplier with details of the costs incurred by the
                    Appropriate Affiliate of employing Affected Employees.

             3.5.2  Neither the Client nor the Appropriate Affiliate will
                    increase those costs other than in the ordinary course of
                    business.

             3.5.3  The Client shall advise Exult Supplier of the costs incurred
                    by the Client or Appropriate Affiliates of employing the
                    Assigned Employees on a monthly basis, and such costs [***]*

        3.6   EARLY TERMINATION

             3.6.1  Either party may terminate any Assigned Employee's
                    Assignment immediately by giving written notice to the other
                    if:

                    (i)  the Assigned Employee does or omits to do anything
                         (whether in connection with the Assignment or not)
                         which would allow the Client or the Appropriate
                         Affiliate to terminate his or her employment summarily;
                         or

--------
*    Confidential treatment is requested for redacted portion. The confidential
     redacted portion has been omitted and filed separately with the Securities
     and Exchange Commission.

                                       3
<PAGE>   134

                    (ii) the Assigned Employee discloses or misuses any
                         confidential information or material, is convicted of a
                         felony, or engages in conduct related to the Assigned
                         Employee's services for which criminal or civil
                         penalties may be sought .

             3.6.2  Exult Supplier may terminate any Employee on Assignment's
                    Assignment at any time on giving two week's written notice
                    to the other party, provided that in this case only, Exult
                    Supplier's obligation to deduct from charges invoiced to the
                    Client the costs of employing such Assigned Employee on
                    Assignment incurred by the Client or Appropriate Affiliate,
                    shall not cease until the earlier of the end of the
                    Assignment period or the date on which the Assigned
                    Employee's employment with the Appropriate Affiliate ceases.

             3.6.3  An Assigned Employee's Assignment will automatically
                    terminate on the termination of the Assigned Employee's
                    employment with the Client or Appropriate Affiliate.

        3.7  DISCIPLINARY MATTERS AND EMPLOYEE COMPLAINTS

             3.7.1  If a dispute arises between an Assigned Employee and Exult
                    Supplier as to the interpretation or application of any of
                    the Assigned Employee's terms and conditions of employment,
                    Exult will consult with the appropriate managers of the
                    Client or Appropriate Affiliate and will abide by their
                    decision. The Assignment shall not preclude an Assigned
                    Employee from utilizing any applicable grievance or
                    complaint procedure available to similarly situated
                    employees of the Client or BPA Affiliate.

             3.7.2  If any disciplinary or grievance matter arises in relation
                    to any of the Assigned Employees during the Assignment,
                    Exult Supplier will notify the Client or the Appropriate
                    Affiliate as soon as reasonably possible. The Client or the
                    Appropriate Affiliate will deal with the matter in
                    accordance with its disciplinary or grievance procedure.
                    Exult Supplier will provide whatever assistance is
                    necessary.

        3.8   NON-DISCRIMINATION, NON-HARASSMENT AND HEALTH AND SAFETY

              Subject to Section 3.3.1 and 3.3.4, Exult Supplier will comply
              with the Client's non-discrimination, non-harassment and health
              and safety obligations in relation to the Assigned Employees,
              provided that Assigned Employees shall comply with Exult
              Supplier's health and safety rules with respect to services
              performed on the Exult Supplier's premises. Exult Supplier will
              co-operate with the Client or the Appropriate Affiliate in respect
              of any action which it wishes to take in respect of the Employee
              on Assignment in order to fulfil such obligations.

        3.9   INTELLECTUAL PROPERTY

              During the Assignment any invention, design, copyright or other
              intellectual property made by any of the Assigned Employees,
              [***]*

        3.10  ADDITIONAL ASSIGNED EMPLOYEES

--------
*    Confidential treatment is requested for redacted portion. The confidential
     redacted portion has been omitted and filed separately with the Securities
     and Exchange Commission.

                                       4
<PAGE>   135

             3.10.1 The Client may assign, for a period to be mutually agreed by
                    the parties, which period shall be at least 12 months from
                    the Commencement Date. , Additional Assigned Employees to
                    Exult Supplier of up to one employee of its choice in Grade
                    20 or above or Brand G or above per 5,000 employees in
                    respect of whom Exult Supplier is providing Services to
                    perform the Services for at least 12 months.

             3.10.2 Assignments under Section 3.10.1 shall be on the same terms
                    and conditions as those set out in Sections 3.1 through
                    3.10, provided, however, that Exult Supplier shall not be
                    required to pay the Client or Appropriate Affiliate for the
                    services of such Additional Assigned Employees and Sections
                    3.2, 3.5 and 3.6.2 shall not apply to such Additional
                    Assigned Employees.

4       INDEMNITIES

        4.1   The Client and each Appropriate Affiliate will indemnify, keep
              indemnified and reimburse Exult Supplier for any Staff Costs
              incurred by Exult Supplier (other than Staff Costs which result
              from an act or deliberate failure to act by Exult Supplier in its
              dealing with an Affected Employee) with respect to an event
              occurring before the Affected Employee becomes a New Exult
              Employee irrespective of when such claim is made, or which relate
              to, arise out of or are connected with any act or omission by the
              Client or the Appropriate Affiliate, or which arise from any
              claims by any Affected Employees pursuant to any employee benefit
              plan or program of the Client or BPA Affiliate;

        4.2   Subject to Section 4.1, Exult Supplier will indemnify the Client
              and each Appropriate Affiliate and keep the Client and each
              Appropriate Affiliate, indemnified against any Staff Costs which
              relate to, arise out of or are connected with any act or
              deliberate failure to act by Exult Supplier having its origin on
              or after the commencement of an Assignment and which the Client or
              Appropriate Affiliate incurs in relation to any contract of
              employment, employment relationship or collective agreement
              (except to the extent such cost relates to the Client's duty of
              effects bargaining under Section 2) concerning one or more of the
              Assigned Employees.

        4.3   To the extent permitted by law, neither party shall bring any
              claims against the other for any negligent acts or omissions of
              Assigned Employees.

5       OFFER OF EMPLOYMENT

        5.1   At any time after the Commencement Date, Exult Supplier may offer
              to employ an Affected Employee on such terms and conditions as the
              Exult Supplier shall determine.

        5.2   As soon as reasonably practicable after the Commencement Date, the
              Client and the Appropriate Affiliates, subject to any restrictions
              imposed by law, will deliver to Exult Supplier employment
              information containing the identity of, job descriptions and skill
              qualifications of the Affected Employees, and such other
              employment information as Exult Supplier shall reasonably request
              with respect to an Affected Employee and which the Client or
              Appropriate Affiliate mutually agrees to provide. As soon as
              reasonable practicable after delivery to the Client or Appropriate
              Affiliate of a written release agreement from an Affected
              Employee, the Client or Appropriate Affiliate shall also deliver
              to Exult Supplier such additional employment information the
              release of which is authorized by such Affected Employee's release
              agreement. The Client and Exult Supplier shall provide reasonable
              cooperation with Exult Supplier's collection of employment
              information for the Affected Employees, including the
              establishment of the form of any release agreements and the
              procedures for requesting Affected Employees to provide such
              releases agreements.

                                       5
<PAGE>   136

        5.3   The Client or Appropriate Affiliate shall cause each New Exult
              Employee to be fully vested in such Assigned Employees' accrued
              benefits under the Client's or Appropriate Affiliates' retirement
              and savings plans.

        5.4   Exult Supplier shall permit each New Exult Employee to enroll in
              Exult Supplier's benefit plans and programs under [***]*

             5.4.1  [***]*

             5.4.2  Exult Supplier will offer coverage under Exult Supplier's
                    health and welfare benefit plans to New Exult Employees and
                    their dependents in accordance with the terms of the Exult
                    Supplier's health and welfare benefit plans; [***]* The
                    Client or Appropriate Affiliate shall be responsible for
                    all health and welfare claims that are incurred by employees
                    prior to the date they become employees of Exult Supplier.
                    The Exult Supplier's health and welfare plans shall be
                    responsible for all health and welfare claims that are
                    incurred by employees after the effective date of their
                    coverage by the Exult Supplier's plan.

             5.4.3  [***]* The Client or Appropriate Affiliate will be
                    responsible for all vacation benefits accrued by employees
                    up to the effective date of their employment by the Exult
                    Supplier. The Client or Appropriate Affiliate will pay out
                    all accrued but unused vacation pay to its employees who
                    accept employment with Exult Supplier according to the
                    Client or Appropriate Affiliate's practices. Exult Supplier
                    shall provide vacation according to Exult Supplier's
                    vacation policies, [***]* Except as specifically provided
                    for in Section 4.4, Exult Supplier shall not be required
                    to provide a New Exult Employee with credit under my benefit
                    plan or program or payroll practice for service with the
                    Client or the Appropriate Affiliate.

             5.4.4  The Client or Appropriate Affiliate shall be responsible for
                    all workers' compensation claims of an Affected Employee
                    timely filed, either prior to or subsequent to the date an
                    Affected Employee becomes a New Exult Employee for instances
                    of injury or illness, arising from or incurred in the course
                    of employment, that occur prior to the date the Affected
                    Employee becomes a New Exult Employee. Exult Supplier shall
                    be responsible for all workers' compensation claims of a New
                    Exult Employee for instances of injury or illness, arising
                    from or incurred in the course of employment, that occur on
                    and after the date an individual becomes a New Exult
                    Employee.

        5.5   The Client or Appropriate Affiliate shall provide COBRA health
              care continuation coverage under the Client's or Appropriate
              Affiliate's group health benefit plans (as amended from time to
              time) to each qualified beneficiary under such plans. The Client
              or Appropriate Affiliate shall not terminate its sponsorship of a
              group health plan in connection with the transactions contemplated
              by this Agreement and shall continue to maintain a group health
              benefit plan and provide COBRA coverage for the maximum COBRA
              coverage period applicable to each qualified beneficiary under the
              Client or Appropriate Affiliate's group health plans who is, or
              whose qualifying event occurred in connection with, an Affected
              Employee.

        5.6   The Client or the Appropriate Affiliate will be responsible for
              compliance with all laws, rules, ordinances and regulations
              respecting termination of any Affected Employees, including,
              without limitation, the Worker Adjustment, Notification and
              Training Act, 29 U.S.C. Section 2101 et. seq. ("WARN") and any
              similar state or local laws. Exult Supplier will

                                       6
<PAGE>   137

              provide such reasonable cooperation as is requested by the Client
              or the Appropriate Affiliate to comply with such laws, rules,
              ordinances and regulations.

6       EMPLOYEE INFORMATION ON TERMINATION OR EXPIRATION

        Two months before the expiration of this Agreement, or if this Agreement
        has been terminated earlier for any reason within two weeks of being
        requested to do so by the Client, Exult Supplier will provide to the
        Client the following information in relation to all Current Exult
        Employees who are employed exclusively in providing the Services:

        6.1   the total number of the Current Exult Employees by name and
              geographic location (including those on a leave of absence and who
              have a statutory or contractual right to return to work);

        6.2   details of all collective bargaining agreements and arrangements
              entered into in relation to the Current Exult Employees who are
              represented by a labor union with any collective bargaining group.

7       EMPLOYMENT PROVISIONS ON TERMINATION

        On termination or expiration of this Agreement, the following provisions
        will apply:

        7.1   The Client, Appropriate Affiliate, any other BPA Affiliate, Exult
              Supplier or a Successor Operator may, at its absolute discretion,
              offer to employ one or more of the Current Exult Employees after
              the Transfer Date. The Exult Supplier will not discourage a
              Current Exult Employee from accepting such offer and the Exult
              Supplier shall release any Current Exult Employee who accepts such
              offer of employment from its employment obligations to the Exult
              Supplier (other than confidentiality obligations).

        7.2   The Client and Appropriate Affiliate shall not for a period of
              [***]* solicit or induce any employee of an Exult Supplier other
              than a Current Exult Employee to terminate his or her employment
              with the Exult Supplier. The Client or Appropriate Affiliate shall
              cause its agreement with a Successor Operator to provide that
              Successor Operator will not solicit or induce any employee of an
              Exult Supplier other than a Current Employee to terminate his or
              her employment with the Exult Supplier.

--------
*    Confidential treatment is requested for redacted portion. Confidential
     redacted portion has been omitted and filed separately with the Securities
     and Exchange Commission.

                                       7
<PAGE>   138

                         UNITED STATES COUNTRY AGREEMENT

                                   SCHEDULE L

                            CHANGE CONTROL MANAGEMENT

<PAGE>   139

                                TABLE OF CONTENTS

<TABLE>
<S>                                                                                        <C>
1  CHANGE REQUESTS......................................................................    1

2  CLASSIFICATION OF THE CHANGE REQUEST.................................................    1

3  EVALUATION OF THE PROPOSED CHANGE....................................................    2

4  IMPACT ANALYSIS......................................................................    3

5  APPROVAL.............................................................................    4

6  REPORTING............................................................................    4
</TABLE>

                                       i
<PAGE>   140

                                   SCHEDULE L

                            CHANGE CONTROL MANAGEMENT

This Schedule sets out the procedure to be followed for any Proposed Change to
the Framework Agreement or any Country Agreement.

1       CHANGE REQUESTS

        1.1   Either party may request a Proposed Change by submitting a Change
              Request in accordance with the following process.

        1.2   The Change Request shall be divided into two (2) sections. Section
              One shall contain the general information regarding the Proposed
              Change and shall be completed by the Country Representative of the
              submitting party. Section Two shall contain the impact analysis
              for the Proposed Change, which shall be completed by the Exult
              Supplier Country Representative.

        1.3   In each Country, Change Requests shall be presented by the Country
              Representative of the submitting party to the other party's
              Country Representative or designee who shall acknowledge receipt
              by signature of the Change Request.

        1.4   Any Proposed Change which has a potential impact on more than one
              Country shall have a Change Request completed for each impacted
              Country.

2       CLASSIFICATION OF THE CHANGE REQUEST

        The Exult Supplier Country Representative and the Client Country
        Representative shall agree to the classification of the Change Request
        as follows:

        2.1   Where it is determined that the Proposed Change is an Operational
              Change, the Proposed Change shall be evaluated as set out in
              Section 3.1.

        2.2   Where it is determined that the Proposed Change is a change to the
              Client's Policies and Procedures, the proposed change shall be
              evaluated as set out in Section 3.2.

        2.3   Where it is determined that the Proposed Change is a Project, the
              Proposed Change shall be evaluated as set out in Section 3.3.

        2.4   Where it is determined that the Proposed Change is a change to the
              terms and conditions of the Country Agreement or a change related
              to the Schedules of the Country Agreement which is not related to
              a specific Project or to a change to Client's Policies and
              Procedures, the Proposed Change shall be evaluated as set out in
              Section 3.4.

        2.5   Where it is determined that the Proposed Change should not
              proceed, the Change Request shall be rejected and returned to the
              submitting party.

        If the Exult Supplier's Country Representative and the Client's Country
        Representative cannot agree to the classification of the Change Request,
        then the Change Request shall be referred to the Regional Governance
        Panel for classification.

                                       1
<PAGE>   141

3       EVALUATION OF THE PROPOSED CHANGE

        The Proposed Change shall be evaluated, by classification, as described
        below:

        3.1   Operational Changes

             3.1.1  Operational Changes shall be implemented in accordance with
                    the operational change control procedures and approved
                    subject to Section 5 of this Schedule.

        3.2   Changes to Client's Policies and Procedures

             3.2.1  Exult Supplier shall perform the impact analysis as
                    described in Section 4.

             3.2.2  The Exult Supplier Country Representative shall submit the
                    Proposed Change, including the Impact Analysis, to the
                    Client Country Representative.

             3.2.3  Based on the results of the impact analysis, the Client
                    Country Representative shall, within a reasonable timeframe:

                    (i)  approve the Proposed Change and proceed to its
                         implementation subject to Section 5 of this Schedule;
                         or

                    (ii) request Exult Supplier in writing to re-submit the
                         Proposed Change stating which items of information it
                         is dissatisfied with, in which case Exult Supplier
                         shall re-submit the Proposed Change within a reasonable
                         timeframe; or

                    (iii) reject the Change Request in which case the Agreement
                         shall continue un-amended.

        3.3   Projects

             3.3.1  Exult Supplier shall perform the impact analysis as
                    described in Section 4.

             3.3.2  Exult Supplier shall prepare a Project Statement as set out
                    in Schedule H.

             3.3.3  The Exult Supplier Country Representative shall submit the
                    Proposed Change, including the Project Statement, to the
                    Client Country Representative

             3.3.4  Based on the results of the impact analysis, the Client
                    Country Representative shall, within a reasonable timeframe:

                    (i)  approve the Proposed Change and the Project Statement
                         and proceed to its implementation subject to Section 5
                         of this Schedule; or

                    (ii) request in writing that Exult Supplier re-submit the
                         Proposed Change and Project Statement stating which
                         items of information it is dissatisfied with, and Exult
                         Supplier shall re-submit the Proposed Change and
                         Project Statement within a reasonable timeframe; or

                    (iii) reject the Change Request in which case Exult Supplier
                         will not implement the Project.

                                       2
<PAGE>   142

        3.4   Changes to the Agreement (as described in Section 2.4)

             3.4.1  Exult Supplier shall perform the impact analysis as
                    described in Section 4.

             3.4.2  The Exult Supplier Country Representative shall submit the
                    Proposed Change, including the impact analysis, to the
                    Client Country Representative for approval subject to
                    Section 5 of this Schedule.

4       IMPACT ANALYSIS

        4.1   Upon determination of the classification of the Proposed Change,
              Exult Supplier shall provide, at its expense, within [***]* or as
              otherwise agreed, an estimate of the time and cost that Exult
              Supplier proposes to charge to the Client to complete the impact
              analysis. The Client shall provide Exult Supplier, within 10
              business days or as otherwise agreed, a decision as to whether to
              proceed with the impact analysis as estimated.

        4.2   If the Client Country Representative determines that the Proposed
              Change should not proceed, the Change Request shall be rejected
              and returned to the submitting party.

        4.3   If the Client Country Representative decides to proceed, Exult
              Supplier shall, as soon as reasonably practicable and acting in
              good faith, conduct an impact analysis to assess and evaluate the
              impact of the Proposed Change having regard to all relevant
              factors including the following:

              [***]*

        4.4   In the case of Proposed Changes relating to Projects, Exult
              Supplier, in addition to the impact analysis shall, acting in good
              faith, provide the Client with the following information:

             4.4.1  whether Exult Supplier considers the Project to be
                    technically feasible, and, if so, the estimated number,
                    grade, qualification and experience of personnel required to
                    provide the Project;

             4.4.2  the estimated number of days that would be required to be
                    spent by each such person in order to provide the Project;

             4.4.3  the estimated cost and timetable for implementation of the
                    Project including the date of its completion;

             4.4.4  the anticipated impact, if any, on other aspects of the
                    Services and operation of the Systems by the Client;

             4.4.5  the terms and conditions on which Exult Supplier is willing
                    to provide the Project, which shall so far as reasonably
                    appropriate shall be consistent with the terms and
                    conditions on which the Services are provided under this
                    Agreement; and

             4.4.6  any other information the Client may reasonably require in
                    relation to the Project.

        [***]*

--------
*    Confidential treatment is requested for redacted portion. The confidential
     redacted portion has been omitted and filed separately with the Securities
     and Exchange Commission.

                                       3
<PAGE>   143

5       APPROVAL

        Subject to the delegated financial authority limits provided by the
        relevant Client Global Commercial Contract Leader and Client Regional
        Commercial Contract Leader, the following approval levels shall apply.

        5.1   Change Requests that are classified as Operational Changes shall
              be approved by the Client's Country Representative and Exult
              Supplier's Country Representative or their designees except where
              Operational Changes do not impact Client activities or costs, in
              which case the Exult Country Representative or its designee may
              approve the change.

        5.2   Change Requests that are classified as changes to the Client's
              Policies and Procedures shall be approved by the Client Country
              Representative.

        5.3   Change Requests that are classified as Projects shall be approved
              by the Client's Country Representative.

        5.4   Change Requests that are classified as changes to the terms and
              conditions of the Country Agreement or as changes related to the
              Schedules of the Country Agreement which are not related to a
              specific Project or to a change to the Client's Policies and
              Procedures, shall be approved by the Regional Governance Panel. In
              the event that such changes have global implications, the Change
              Request shall be approved by the Global Governance Panel.

        Neither party shall be obliged to comply with any Proposed Changes
        unless and until approval has been given in accordance with this Change
        Control Management process and, pending approval, no Change shall be
        made to the Services or to the Framework and Country Agreements.

6       REPORTING

        A consolidated report of all Change Requests shall be presented by the
        Exult Supplier Country Representative to the Regional Governance Panel
        on a monthly basis. The Regional Governance Panel shall report Change
        Requests on a quarterly basis to the Global Governance Panel.

                                       4
<PAGE>   144

                         UNITED STATES COUNTRY AGREEMENT

                                   SCHEDULE M

                          APPROVED EXULT SUBCONTRACTORS

<PAGE>   145

                                   SCHEDULE M

                          APPROVED EXULT SUBCONTRACTORS

This schedule sets forth those subcontractors that have been approved by BPA.

[***]*

--------
*    Confidential treatment is requested for redacted portion. Confidential
     redacted portion has been omitted and filed separately with the Securities
     and Exchange Commission.

                                       1
<PAGE>   146

                         UNITED STATES COUNTRY AGREEMENT

                                   SCHEDULE O

                            BPA POLICIES AND CONTROLS

                                       1
<PAGE>   147

                                   SCHEDULE O

                            BPA POLICIES AND CONTROLS

1       PART 1

        The following Controls have been submitted to Exult in writing and Exult
        shall fulfil its obligation under this Agreement in accordance with such
        Controls.

                                     [***]*

2       PART 2

        The following Controls shall be reviewed and evaluated by BPA and Exult
        in accordance with this Agreement.

                                     [***]*

--------
*    Confidential treatment is requested for redacted portion. Confidential
     redacted portion has been omitted and filed separately with the Securities
     and Exchange Commission.

<PAGE>   148
                         UNITED STATES COUNTRY AGREEMENT

                                   SCHEDULE P

                         GLOBAL GOVERNANCE ARRANGEMENTS

<PAGE>   149

                                TABLE OF CONTENTS

<TABLE>
<S>         <C>                                                                                                            <C>
1           INTRODUCTION....................................................................................................1

2           GLOBAL GOVERNANCE PANEL.........................................................................................1

3           REGIONAL GOVERNANCE PANEL.......................................................................................2

4           COUNTRY REPRESENTATIVES.........................................................................................3

5           EXECUTIVE STEERING COMMITTEE....................................................................................4

6           REGIONAL STEERING COMMITTEES....................................................................................5

7           CONTRACT ADMINISTRATION DOCUMENTS...............................................................................6
</TABLE>

                                       i

<PAGE>   150

                                   SCHEDULE P

                         GLOBAL GOVERNANCE ARRANGEMENTS

1       INTRODUCTION

        For the purposes of this Schedule, Exult shall mean Exult Supplier where
        appropriate; BPA shall mean the Client, where appropriate.

2       GLOBAL GOVERNANCE PANEL

        2.1     As soon as reasonably practicable following the Commencement
                Date a Global Governance Panel will be established by the
                parties to focus primarily on global strategic issues. It is
                agreed that the Global Governance Panel should not be involved
                in day-to-day issues.

        2.2     The Global Governance Panel will be comprised of 4 voting
                members as follows:

                2.2.1   one Global Project Leader from each of Exult and BPA
                        (who will also be members of the Executive Steering
                        Committee); and

                2.2.2   one Global Commercial Contract Leader from each of Exult
                        and BPA.

        2.3     The initial members of the Global Governance Panel are:

                BPA Global Project Leader

                Exult Global Project Leader

                BPA Global Commercial Contract Leader

                Exult Global Commercial Contract Leader

                Each party shall wherever reasonably practicable give the other
                3 months written notice in the event it wishes to change its
                representatives on the Global Governance Panel.

        2.4     The Global Governance Panel shall be chaired alternately by a
                BPA representative and an Exult representative.

        2.5     The Global Governance Panel will meet no less than quarterly,
                and at other times as agreed between the parties. The meetings
                will be arranged to synchronise with those of the Regional
                Governance Panels and will take place approximately two weeks
                after meetings of the Regional Governance Panels.

        2.6     Voting will be on a unanimous basis and a full quorum will be
                required for voting purposes.

        2.7     The responsibilities of the Global Governance Panel will
                include:

                2.7.1   reviewing the overall performance of the parties'
                        respective roles and responsibilities under this
                        Agreement and of their respective Affiliates under the
                        Country Agreements;

                2.7.2   reviewing significant recommendations and suggestions
                        made by the Executive Steering Committee relating to the
                        Services and/or this Agreement or any Country Agreement
                        and initiate appropriate actions;

                                       1
<PAGE>   151

                2.7.3   submitting quarterly performance review reports to the
                        Executive Steering Committee for its guidance and
                        recommendations;

                2.7.4   when referred to it by any of the Regional Governance
                        Panels, considering and agreeing changes in accordance
                        with the Change Control Management procedure;

                2.7.5   seeking to resolve any Dispute referred to it in
                        accordance with the Dispute Resolution Procedure.

        2.8     The parties shall procure that the members of the Global
                Governance Panel shall, at all times, act reasonably and in good
                faith having due regard to the interests of all parties.

3       REGIONAL GOVERNANCE PANEL

        3.1     As soon as reasonably practicable at the time of contracting the
                first Country in a region a Regional Governance Panel will be
                established by the parties for that Region to focus primarily on
                regional strategic issues. It is agreed that the Regional
                Governance Panels should not be involved in day-to-day issues.

        3.2     Each Regional Governance Panel will be comprised of 4 voting
                members as follows:

                3.2.1   one Regional Project Leader from each of Exult and BPA;
                        and

                3.2.2   one Regional Commercial Contract Leader from each of
                        Exult and BPA.

        3.3     The Regional Governance Panel shall be chaired alternately by a
                BPA representative and an Exult representative.

        3.4     The Regional Governance Panel will meet monthly, and at other
                times as agreed between the parties. The meetings will be
                arranged to synchronise with those of the Global Governance
                Panel as appropriate and will take place approximately two weeks
                before the meetings of the Global Governance Panel.

        3.5     Voting will be on a unanimous basis and a full quorum will be
                required for voting purposes.

        3.6     The responsibilities and authorities of the Regional Governance
                Panel will be determined and delegated in each case by the
                Global Governance Panel and may include matters within the
                relevant Region such as:

                3.6.1   agreeing an efficient and effective Due Diligence
                        Exercise in each relevant Country;

                3.6.2   managing the internal interfaces with the Participating
                        Affiliates and the Exult Participating Affiliates in
                        relation to the Framework Agreement and the relevant
                        Country Agreements;

                3.6.3   addressing, co-ordinating and prioritising with issues
                        affecting the provision of the Services to Participating
                        Affiliates under the Country Agreements as referred to
                        it by the Country Representatives;

                3.6.4   reviewing the overall performance of the parties'
                        respective Affiliates under the relevant Country
                        Agreements;

                3.6.5   reviewing significant recommendations and suggestions
                        made by Regional Steering Committee relating to the
                        Services and/or any relevant Country Agreements and
                        initiate appropriate actions;

                                       2
<PAGE>   152

                3.6.6   submitting quarterly performance review reports to the
                        Regional Steering Committee for its guidance and
                        recommendations;

                3.6.7   submit quarterly performance review reports to the
                        Global Governance Panel.

                3.6.8   managing Change Requests outside the authority of the
                        relevant Country Representative and otherwise in
                        accordance with the Change Control Management procedure;

                3.6.9   seeking to resolve any Disputes referred to in
                        accordance with the Dispute Resolution Procedure;

                3.6.10  referring matters outside its authority to the Global
                        Governance Panel;

                3.6.11  identifying issues which may have an impact outside the
                        relevant Region and referring these to the Global
                        Governance Panel as required; and

                3.6.12  monitoring and reviewing the ongoing status of Third
                        Party Contracts which are not Transferred to Exult
                        Supplier.

        3.7     The parties shall procure that the members of the Regional
                Governance Panel shall, at all times, act reasonably and in good
                faith having due regard to the interests of all parties.

4       COUNTRY REPRESENTATIVES

        4.1     As soon as reasonably practicable following a Country
                Commencement Date, BPA and Exult shall procure that, the
                relevant Affiliates each appoint a Country Representative in
                respect of that Country.

        4.2     The Country Representatives will have day-to-day responsibility
                for managing the operation of the Country Agreement and
                supervising the co-operation and other matters between the
                parties.

        4.3     The responsibilities and authorities of each Country
                Representative will be determined and delegated in each case by
                the relevant Regional Governance Panel and may include matters
                such as:

                4.3.1   reviewing the overall performance of the parties'
                        respective Affiliates under the relevant Country
                        Agreement;

                4.3.2   interpretation of the Agreement;

                4.3.3   ensuring efficient flow of documentation under the
                        Agreement;

                4.3.4   handling of Disputes within the authority of the Country
                        Representative and referring others to the Regional
                        Governance Panel in accordance with the Dispute
                        Resolution Procedure;

                4.3.5   handling of Change Requests within the authority of the
                        Country Representative and referring others to the
                        Regional Governance Panel in accordance with the Change
                        Control Procedure;

                4.3.6   submitting issues concerning the relationship between
                        the parties to the Regional Steering Committee for its
                        guidance and recommendations;

                4.3.7   submit [monthly/regular] performance review reports to
                        the Regional Governance Panel;

                                       3
<PAGE>   153

                4.3.8   generally dealing with any matter or issue arising out
                        of or in connection with the Country Agreement within
                        the delegated authority of, the Country Representative;

                4.3.9   identifying and referring matters outside the Country
                        Representative authority to the Regional Governance
                        Panel; and

                4.3.10  identifying issues which may have an impact outside the
                        relevant Country and referring these to the Regional
                        Governance Panel for their attention.

        4.4     The parties shall procure that the Country Representatives
                shall, at all times, act reasonably and in good faith having due
                regard to the interests of all parties.

5       EXECUTIVE STEERING COMMITTEE

        5.1     As soon as reasonably practicable following the Commencement
                Date an Executive Steering Committee will be established by the
                parties to focus primarily on global relationship issues. It is
                agreed that the Executive Steering Committee should not be
                involved in day-to-day issues.

                The Executive Steering Committee will be comprised as follows:

                For BPA:

                5.1.1   the Executive Steering Committee shall be chaired by a
                        BPA Group representative;

                5.1.2   one Global Project Leader from BPA (who will also be a
                        member of the Global Governance Panel);

                5.1.3   four business stream representatives; and

                5.1.4   one IT representative.

                For Exult:

                5.1.5   one Exult corporate executive representative;

                5.1.6   one Global Project Leader who will also be a member of
                        the Global Governance Panel; and

                5.1.7   IT/e-commerce/services representation.

                Each party shall wherever reasonably practicable give the other
                3 months written notice in the event it wishes to change its
                representatives on the Global Governance Panel.

        5.2     The Executive Steering Committee will meet quarterly, and at
                other times as agreed between the parties.

        5.3     The Executive Steering Committee shall be a non-voting body.

        5.4     The responsibilities of the Executive Steering Committee will
                include:

                5.4.1   reviewing the global relationship issues arising out of
                        the Framework Agreement and the Country Agreements;

                5.4.2   reviewing significant recommendations and suggestions
                        made by the Regional Steering Committee relating to
                        issues affecting the relationships between the parties
                        and relationships between the stakeholders;

                                       4
<PAGE>   154

                5.4.3   reviewing performance and providing advice and guidance
                        to the Global Governance Panel for Performance
                        improvement and making recommendations directly to BPA
                        and Exult on issues affecting the relationships between
                        the parties and relationships between the stakeholders.

        5.5     The parties shall procure that the members of the Executive
                Steering Committee shall, at all times, act reasonably and in
                good faith having due regard to the interests of all parties.

6       REGIONAL STEERING COMMITTEES

        6.1     At the same time as a Regional Governance Panel is established a
                Regional Steering Committee will be established by the parties
                for that Region to focus primarily on issues effecting
                relationships between the parties and between the stakeholders
                in the relevant Region. It is agreed that the Regional Steering
                Committees should not be involved in day-to-day issues.

        6.2     The Regional Steering Committee will be comprised as follows:

                6.2.1   one member of the relevant Regional Governance Panel
                        from each of Exult and BPA;

                6.2.2   two other appropriate representatives from Exult such as
                        the IT manager, the Service Centre Manager or
                        representatives from equivalent roles; and

                6.2.3   up to four other representatives from BPA.

        6.3     The Regional Steering Committees shall be chaired by a BPA
                representative.

        6.4     The Regional Steering Committees will meet quarterly or
                otherwise, at times as agreed between the parties and will be
                synchronised to precede the Executive Steering Committee
                meetings.

        6.5     The Regional Steering Committees shall be non-voting bodies.

        6.6     The responsibilities and authorities of the Regional Steering
                Committees will be determined and delegated in each case by the
                Executive Steering Committee and may include matters such as;

                6.6.1   reviewing the Regional relationship issues arising out
                        of the Framework Agreement and of the relevant Country
                        Agreements;

                6.6.2   reviewing significant recommendations and suggestions
                        made by the Country Representatives relating to issues
                        affecting the relationships between the parties and
                        relationships between the stakeholders in the relevant
                        Region;

                6.6.3   reviewing performance and providing advice and guidance
                        to the Regional Governance Panel for performance
                        improvement and making recommendations directly to the
                        Executive Steering Committee on issues affecting the
                        relationships between the parties [and relationships
                        between the Stakeholders];

                6.6.4   submitting quarterly reviews to the Executive Steering
                        Committee.

        6.7     The parties shall procure that the members of the Regional
                Steering Committees shall, at all times, act reasonably and in
                good faith having due regard to the interests of all parties.

                                       5
<PAGE>   155

7       CONTRACT ADMINISTRATION DOCUMENTS

        7.1     All contract administration documents shall be in English unless
                required otherwise by any law of a Country, in which case
                contract administration documents shall be prepared in both
                English and the language required by law of the relevant
                Country.

                                       6
<PAGE>   156

                         UNITED STATES COUNTRY AGREEMENT

                                   SCHEDULE Q

                                 DATA PROTECTION

<PAGE>   157

                                TABLE OF CONTENTS

<TABLE>
<S>         <C>                                                                                                   <C>
1           DEFINITIONS............................................................................................1

2           PROCESSOR'S OBLIGATIONS AND WARRANTIES.................................................................2

3           DATA EXPORT............................................................................................4

4           WARRANTY...............................................................................................5

5           BPA'S OBLIGATIONS......................................................................................5
</TABLE>

                                        i
<PAGE>   158
                                   SCHEDULE Q

                                 DATA PROTECTION

                                     PART I

                           DATA PROCESSING OBLIGATIONS

1       DEFINITIONS

        For the purposes of this Schedule, the following terms shall have the
        following meanings:

        "AGREEMENT" means this Agreement and each Country Agreement;

        "APPROPRIATE TECHNICAL AND ORGANISATIONAL MEASURES" means such necessary
        measures that need to be taken in order to guarantee the security of the
        personal data and to avoid unauthorised, accidental or unlawful
        alteration, loss, disclosure, access to and processing of the personal
        data, taking account of the state of technology and the cost of their
        implementation, the nature of the personal data stored, and the risks
        posed by the processing whether they arise from human action or from
        physical or natural means. Specific regard shall be had to any relevant
        guidance, if any, provided by the Authority in each Country;

        "AUTHORITY" means the relevant data protection authority in the Country;

        "AUTOMATED DECISION" means a decision which produces legal effects or
        significantly affects a data subject and which is based solely on
        automated processing of data intended to evaluate certain personal
        aspects such as performance at work, creditworthiness, reliability and
        conduct etc;

        "BPA" means BPA and each BPA Participating Affiliate;

        "CLIENT PERSONAL DATA" means any personal data Processed by Exult
        Supplier for or on behalf of BPA in the context of the provision of the
        Services;

        "DATA SUBJECT" is one who can be identified, directly or indirectly, in
        particular by reference to an identification number or to one or more
        factors specific to his physical, physiological, mental, economic,
        cultural or social identity from any personal data;

        "DIRECTIVES" means the European Union Directive entitled "Directive
        95/46/EC of the European Parliament and of the Council of 24 October
        1995 on the protection of individuals with regard to the processing of
        personal data and on the free movement of such data" and the European
        Union Directive entitled "Directive 97/66/EC concerning the processing
        of personal data and the protection of privacy in the telecommunications
        sector";

        "EXULT" means Exult and each Exult Participating Affiliate;

        "IMPLEMENTING LEGISLATION" means the legislation and any guidance,
        policy or recommendations providing by the Authority (if any) in the
        Country which implements the Directives;

        "PERSONAL DATA" means any information relating to an identified or
        identifiable natural person. For the purposes of this definition, an
        identifiable person is one who can be identified, directly or
        indirectly, in particular by reference to an identification number or to
        one or more factors specific to his physical, physiological, mental,
        economic, cultural or social identity;

        "PROCESS" or "PROCESSING" means any operation or set of operations which
        is/are performed upon personal data, whether or not by automatic means,
        including collection, recording, organisation, storage, adaptation or
        alteration, retrieval, consultation, use, disclosure by

                                       1
<PAGE>   159

        transmission, dissemination or otherwise making available, alignment or
        combination, blocking, erasure or destruction;

        "PURPOSES" means the purposes for which BPA personal data is to be
        Processed, as may be amended from time to time by the parties, and as
        currently set out in Schedule A (Scope of Services);

        "SENSITIVE DATA" means personal data revealing racial or ethnic origin,
        political opinions, religious or philosophical beliefs, trade-union
        membership, or health or sex life;

        "THIRD COUNTRY" means any country outside the European Economic Area.

2       PROCESSOR'S OBLIGATIONS AND WARRANTIES

        2.1     GENERAL OBLIGATIONS

                Exult hereby agrees during the term of the Agreement:

                2.1.1   to act only solely on the instructions of BPA and in so
                        doing to process BPA personal data on behalf of BPA
                        solely for the Purposes;

                2.1.2   to process BPA personal data in accordance with the
                        Directives and Implementing Legislation if the personal
                        detail is subject to the Directives; and

                2.1.3   to process BPA personal data in accordance with the
                        provisions of this Agreement.

        2.2     SPECIFIC OBLIGATIONS

                Without limiting the generality of Section 2.1, Exult shall;

                2.2.1   REGISTRATION AND AUTHORITY

                        Ensure that it has the necessary legal authority for the
                        purpose of processing BPA personal data for the Purposes
                        in accordance with the terms of this Agreement;

                2.2.2   SECURITY

                        Prior to any processing of BPA personal data:

                        (i)     put in place appropriate technical and
                                organisational measures to protect BPA personal
                                data (including suitable measures to protect
                                Sensitive Data) against accidental or unlawful
                                destruction or accidental loss, alteration,
                                unauthorised disclosure or access and against
                                all other unlawful forms of processing;

                        (ii)    put in place adequate security programmes and
                                procedures to ensure that unauthorised persons
                                will not have access to the equipment used to
                                process BPA personal data, and that any persons
                                it authorises to have access to BPA personal
                                data will respect and maintain the
                                confidentiality and security of BPA personal
                                data; and

                        (iii)   have reviewed and to continue to review its
                                security programmes and procedures to ensure
                                that they are adequate, having regard to
                                industry good practice and the cost of their
                                implementation at that time; and

                        (iv)    once processing has commenced in accordance with
                                this Agreement, if at any time Exult becomes
                                aware of any breach in security advise

                                       2
<PAGE>   160

                                BPA forthwith of the nature and extent of the
                                breach and shall take all necessary remedial
                                action and shall indemnify BPA against all
                                costs, damages or other losses arising out of
                                such breach, except to the extent such loss
                                results from BPA failing to perform its
                                obligations in Section 5 below.

                2.2.3   ASSISTANCE AND ENQUIRIES

                        (i)     without limitation to the other provisions of
                                this Agreement, take all reasonable steps to
                                enable BPA to comply with its obligations under
                                the Directives and relevant Implementing
                                Legislation in relation to BPA personal data,
                                promptly upon being notified of such steps by
                                BPA;

                        (ii)    upon receiving any request for information or
                                assistance in relation to BPA personal data,
                                from BPA, the Authority, other regulatory body
                                in which has jurisdiction or a data subject,
                                Exult will promptly provide all relevant
                                information to BPA or the Authority as requested
                                by BPA;

                        (iii)   promptly appoint an individual (a "Data
                                Protection Officer") within its organisation
                                authorised to respond to any enquiries made
                                pursuant to this Section 2.2.3 or otherwise in
                                relation to this Agreement and with such other
                                roles, responsibilities and powers (if any) as
                                may be required by the laws implementing the
                                Directives in the jurisdiction of BPA and shall
                                promptly notify the details of this individual
                                to BPA.

                2.2.4   ENFORCEMENT

                        Recognise and agree BPA employees may enforce against
                        Exult any of their rights as Data Subjects under the
                        Directives or Implementing Legislation in relation to
                        the processing by Exult of the BPA personal data;

                2.2.5   DATA QUALITY

                        Subject to Section 2.1.1 above, to, where necessary,
                        maintain the accuracy of BPA personal data and keep it
                        up to date. Exult shall comply with all instructions
                        from BPA or any data subject to whom BPA personal data
                        relates to rectify, delete and update any BPA personal
                        data and, if so requested by BPA, shall notify in
                        writing BPA and/or the data subject as appropriate
                        within a reasonable time that it has done so.

                2.2.6   DATA EXPORT

                        Not export from any Country within the European Economic
                        Area any BPA personal data to any Third Country without
                        BPA's prior written consent such consent not to be
                        unreasonably withheld or delayed provided that BPA has
                        given such consent in relation to the USA;

                2.2.7   ACCESS

                        If the personal data is subject to the Directives,
                        provide the data subject with the same rights of access,
                        correction, blocking, suppression or deletion available
                        to such individual in the relevant Countries which are
                        subject to the Directives;

                2.2.8   DISCLOSURE

                        (i)     not to disclose, either free of charge or in
                                return for payment, not even for its
                                preservation, any BPA personal data to any other
                                legal or natural person other than where BPA has
                                given its prior written consent to such
                                disclosure or where there is a legal obligation
                                or there

                                       3
<PAGE>   161

                                is a regulatory obligation or where Exult is
                                responding to a request from the Authority or
                                other authorial regulatory body, in which case
                                BPA must, where this is permitted by law, be
                                informed where practicable prior to such
                                disclosure; and

                        (ii)    where BPA has consented to a disclosure in
                                accordance with 2.2.6(i) above, BPA may require
                                Exult to procure any disclosee to whom BPA
                                personal data is disclosed pursuant to such
                                clause to enter into an agreement for the
                                protection of personal data in similar terms to
                                this Agreement.

                2.2.9   RETENTION AND DESTRUCTION

                        Keep BPA personal data in such form as shall permit the
                        identification of data subjects for no longer than is
                        necessary for the Purposes of providing the Services or
                        as instructed by BPA;

                2.2.10  AUDIT

                        Submit its facilities used to process personal data,
                        data files and documentation needed for processing for
                        auditing and/or certification by BPA (or other duly
                        qualified auditors of inspection authorities not
                        reasonably objected to by Exult and approved by BPA) on
                        reasonable notice and at reasonable times to ascertain
                        compliance with the obligations and warranties in this
                        Schedule; and

                2.2.11  EMPLOYEE COMPLIANCE

                        Ensure the compliance of its employees from time to time
                        with the terms of this Schedule.

3       DATA EXPORT

        3.1     If BPA consents to the export of BPA personal data in accordance
                with Section 2.2.6 of this Schedule and if the personal data is
                subject to the Directives it shall ensure that the party to whom
                BPA personal data is exported shall:

        3.1.1   process BPA personal data in accordance with any industry or
                other codes of practice to which it subscribes and in accordance
                with the data protection principles set out in the Directive,
                including without limitation the principles in Article 6 of the
                Directive relating to data quality and Article 17 of the
                Directive relating to security;

        3.1.2   provide the data subject with the same rights of access,
                correction, blocking, suppression or deletion available to such
                individual Countries in which the personal data is subject to
                the Directives;

        3.1.3   process BPA personal data purposes of and to the extent required
                to provide the Services;

        3.1.4   maintain the accuracy of the data and keep it up to date;

        3.1.5   comply with all instructions from BPA to rectify, delete and
                update any personal data and confirm to BPA within a reasonable
                time that it has done so;

        3.1.6   appoint, and identify to BPA and, if requested by BPA to the
                Authority, an individual within its organisation authorised to
                respond to enquiries from the Authority or a data subject
                concerning its processing of his or her personal data;

                                       4
<PAGE>   162

4       WARRANTY

        Exult warrants that it will process BPA personal data only:

        4.1     for the purposes of and to the extent required to provide the
                Services;

        4.2     to the extent they are applicable, in accordance with the
                Directives and the provisions of the Implementing Legislation;
                and

        4.3     in accordance with the provisions of this Agreement.

5       BPA'S OBLIGATIONS

        5.1     BPA warrants that:

                5.1.1   it will obtain the written consent of all Data Subjects
                        whose personal data may be processed by Exult as part of
                        the Services under this Agreement;

                5.1.2   it will indemnify and hold harmless Exult against all
                        costs, damages or other losses caused by any inaccuracy
                        in the personal data which BPA provides to Exult and
                        which results in Exult having any enforcement
                        proceedings taken by BPA employees and/or Authorities;

                5.1.3   it shall ensure that it is permitted under its
                        registrations with the Authorities in all Countries to
                        transfer personal data to third party suppliers such as
                        Exult;

                5.1.4   it will co-operate with Exult to ensure that all
                        personal data is accurate and that the Directives and
                        Implementing Legislation are complied with in the
                        applicable Countries.

                                       5
<PAGE>   163

                         UNITED STATES COUNTRY AGREEMENT

                                   SCHEDULE R

                          BPA PARTICIPATING AFFILIATES

<PAGE>   164

                                   SCHEDULE R

                          BPA PARTICIPATING AFFILIATES

This schedule sets forth the BPA Affiliates that shall receive the Services
under the applicable Country Agreement. This table shall be completed following
the Country Commencement Date.

<TABLE>
<CAPTION>
-----------------------------------------------------------------------------------------------------------------------
                                                                                                  REGISTERED OFFICE OR
                                            COUNTRY PARENT IF NOT                                 PRINCIPAL OR PLACE OF
COMPANY                                          THE CLIENT                                              BUSINESS
-----------------------------------------------------------------------------------------------------------------------
<S>                                          <C>                                                    <C>

-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
</TABLE>

                                       1
<PAGE>   165

                         UNITED STATES COUNTRY AGREEMENT

                                   SCHEDULE T

                             PROCESS LINE POPULATION

<PAGE>   166

                                   SCHEDULE T

                             PROCESS LINE POPULATION

This schedule sets forth the populations that shall receive the Services for
this County Agreement. The table below shall be completed prior to the Process
Take On Date for each Process. The Client shall provide both initial data and
monthly updates for this table until such time as the systems are available to
automatically report on this data.

                          PROCESS LINE POPULATION TABLE

<TABLE>
<CAPTION>
-----------------------------------------------------------------------------------------------------------------------------------
     BUSINESS
  ENTITY/BUSINESS
       UNIT/
   INTERNATIONAL          TOTAL
  BUSINESS/OTHER       POPULATION                                  POPULATION BY PROCESS LINE
-----------------------------------------------------------------------------------------------------------------------------------
                                                      Organisation         HR        Labour       Expat
                                        Training       Development      Strategy    Relations     Admin     HRIS       Benefits
===================================================================================================================================
<S>                   <C>              <C>            <C>              <C>          <C>          <C>       <C>        <C>
OIL (COUNTRY)
-----------------------------------------------------------------------------------------------------------------------------------
Retail
-----------------------------------------------------------------------------------------------------------------------------------
CI
-----------------------------------------------------------------------------------------------------------------------------------
MAS
-----------------------------------------------------------------------------------------------------------------------------------

<CAPTION>
-----------------------------------------------------------------------------------------------------------------------------------
     BUSINESS
  ENTITY/BUSINESS
       UNIT/
   INTERNATIONAL         TOTAL
  BUSINESS/OTHER      POPULATION                        POPULATION BY PROCESS LINE
-----------------------------------------------------------------------------------------------------------------------------------
                                                                             Under                 E/U       Resourcing/
                                 Compensation   E/U Relations   Compliance   Admin   Payroll   Development   Recruiting   Severance
===================================================================================================================================
<S>                  <C>         <C>           <C>              <C>          <C>    <C>        <C>           <C>
OIL (COUNTRY)
-----------------------------------------------------------------------------------------------------------------------------------
Retail
-----------------------------------------------------------------------------------------------------------------------------------
CI
-----------------------------------------------------------------------------------------------------------------------------------
MAS
-----------------------------------------------------------------------------------------------------------------------------------

<CAPTION>
-----------------------------------------------------------------
     BUSINESS
  ENTITY/BUSINESS
       UNIT/
   INTERNATIONAL         TOTAL
  BUSINESS/OTHER      POPULATION    POPULATION BY PROCESS LINE
-----------------------------------------------------------------
                                  Performance   Domestic
                                   Management   Relocation   HRIT
=================================================================
<S>                  <C>          <C>          <C>          <C>
OIL (COUNTRY)
-----------------------------------------------------------------
Retail
-----------------------------------------------------------------
CI
-----------------------------------------------------------------
MAS
-----------------------------------------------------------------
</TABLE>

<PAGE>   167

<TABLE>
<CAPTION>
-----------------------------------------------------------------------------------------------------------------------------------
     BUSINESS
  ENTITY/BUSINESS
       UNIT/
   INTERNATIONAL          TOTAL
  BUSINESS/OTHER       POPULATION                                  POPULATION BY PROCESS LINE
-----------------------------------------------------------------------------------------------------------------------------------
                                                      Organisation         HR        Labour       Expat
                                        Training       Development      Strategy    Relations     Admin     HRIS       Benefits
===================================================================================================================================
<S>                   <C>              <C>            <C>              <C>         <C>          <C>        <C>        <C>
Corporate Functions
-----------------------------------------------------------------------------------------------------------------------------------
Other
-----------------------------------------------------------------------------------------------------------------------------------
(1)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
(2)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
OIL
(INTERNATIONAL)
-----------------------------------------------------------------------------------------------------------------------------------
Air
-----------------------------------------------------------------------------------------------------------------------------------
Marine
-----------------------------------------------------------------------------------------------------------------------------------
Shipping
-----------------------------------------------------------------------------------------------------------------------------------
Other
-----------------------------------------------------------------------------------------------------------------------------------
(1)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
(2)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------

<CAPTION>
-----------------------------------------------------------------------------------------------------------------------------------
     BUSINESS
  ENTITY/BUSINESS
       UNIT/
   INTERNATIONAL          TOTAL
  BUSINESS/OTHER       POPULATION                           POPULATION BY PROCESS LINE
-----------------------------------------------------------------------------------------------------------------------------------
                                                                             Under                 E/U       Resourcing/
                                 Compensation   E/U Relations   Compliance   Admin   Payroll   Development   Recruiting   Severance
===================================================================================================================================
<S>                   <C>        <C>            <C>             <C>         <C>     <C>       <C>           <C>           <C>
Corporate Functions
-----------------------------------------------------------------------------------------------------------------------------------
Other
-----------------------------------------------------------------------------------------------------------------------------------
(1)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
(2)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
OIL
(INTERNATIONAL)
-----------------------------------------------------------------------------------------------------------------------------------
Air
-----------------------------------------------------------------------------------------------------------------------------------
Marine
-----------------------------------------------------------------------------------------------------------------------------------
Shipping
-----------------------------------------------------------------------------------------------------------------------------------
Other
-----------------------------------------------------------------------------------------------------------------------------------
(1)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
(2)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------

<CAPTION>
----------------------------------------------------------------
     BUSINESS
  ENTITY/BUSINESS
       UNIT/
   INTERNATIONAL         TOTAL
  BUSINESS/OTHER      POPULATION    POPULATION BY PROCESS LINE
----------------------------------------------------------------
                                 Performance   Domestic
                                  Management   Relocation   HRIT
================================================================
<S>                   <C>        <C>          <C>          <C>
Corporate Functions
----------------------------------------------------------------
Other
----------------------------------------------------------------
(1)
   ----------
----------------------------------------------------------------
(2)
   ----------
----------------------------------------------------------------
OIL
(INTERNATIONAL)
----------------------------------------------------------------
Air
----------------------------------------------------------------
Marine
----------------------------------------------------------------
Shipping
----------------------------------------------------------------
Other
----------------------------------------------------------------
(1)
   ----------
----------------------------------------------------------------
(2)
   ----------
----------------------------------------------------------------
</TABLE>
<PAGE>   168

<TABLE>
<CAPTION>
----------------------------------------------------------------------------------------------------------------------------------
     BUSINESS
  ENTITY/BUSINESS
       UNIT/
   INTERNATIONAL          TOTAL
  BUSINESS/OTHER       POPULATION                                  POPULATION BY PROCESS LINE
----------------------------------------------------------------------------------------------------------------------------------
                                                      Organisation         HR        Labour       Expat
                                        Training       Development      Strategy    Relations     Admin     HRIS       Benefits
==================================================================================================================================
<S>                   <C>              <C>            <C>              <C>          <C>          <C>       <C>        <C>
EXPLORATION
----------------------------------------------------------------------------------------------------------------------------------
Business Units
----------------------------------------------------------------------------------------------------------------------------------
(1)
   ----------
----------------------------------------------------------------------------------------------------------------------------------
(2)
   ----------
----------------------------------------------------------------------------------------------------------------------------------
Corporate Functions
----------------------------------------------------------------------------------------------------------------------------------
Other
----------------------------------------------------------------------------------------------------------------------------------
(1)
   ----------
----------------------------------------------------------------------------------------------------------------------------------
(2)
   ----------
----------------------------------------------------------------------------------------------------------------------------------
CHEMICALS
----------------------------------------------------------------------------------------------------------------------------------
Business Units
----------------------------------------------------------------------------------------------------------------------------------
(1)
   ----------
----------------------------------------------------------------------------------------------------------------------------------

<CAPTION>
-----------------------------------------------------------------------------------------------------------------------------------
     BUSINESS
  ENTITY/BUSINESS
       UNIT/
   INTERNATIONAL          TOTAL
  BUSINESS/OTHER       POPULATION                 POPULATION BY PROCESS LINE
-----------------------------------------------------------------------------------------------------------------------------------
                                                                             Under                 E/U       Resourcing/
                                 Compensation   E/U Relations   Compliance   Admin   Payroll   Development   Recruiting   Severance
===================================================================================================================================
<S>                    <C>       <C>            <C>             <C>         <C>     <C>       <C>           <C>           <C>
EXPLORATION
-----------------------------------------------------------------------------------------------------------------------------------
Business Units
-----------------------------------------------------------------------------------------------------------------------------------
(1)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
(2)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
Corporate Functions
-----------------------------------------------------------------------------------------------------------------------------------
Other
-----------------------------------------------------------------------------------------------------------------------------------
(1)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
(2)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
CHEMICALS
-----------------------------------------------------------------------------------------------------------------------------------
Business Units
-----------------------------------------------------------------------------------------------------------------------------------
(1)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------

<CAPTION>
----------------------------------------------------------------
     BUSINESS
  ENTITY/BUSINESS
       UNIT/
   INTERNATIONAL         TOTAL
  BUSINESS/OTHER      POPULATION    POPULATION BY PROCESS LINE
----------------------------------------------------------------
                                 Performance   Domestic
                                  Management   Relocation   HRIT
================================================================
<S>                  <C>         <C>          <C>          <C>
EXPLORATION
----------------------------------------------------------------
Business Units
----------------------------------------------------------------
(1)
   ----------
----------------------------------------------------------------
(2)
   ----------
----------------------------------------------------------------
Corporate Functions
----------------------------------------------------------------
Other
----------------------------------------------------------------
(1)
   ----------
----------------------------------------------------------------
(2)
   ----------
----------------------------------------------------------------
CHEMICALS
----------------------------------------------------------------
Business Units
----------------------------------------------------------------
(1)
   ----------
----------------------------------------------------------------
</TABLE>
<PAGE>   169

<TABLE>
<CAPTION>
-----------------------------------------------------------------------------------------------------------------------------------
     BUSINESS
  ENTITY/BUSINESS
       UNIT/
   INTERNATIONAL          TOTAL
  BUSINESS/OTHER       POPULATION                                  POPULATION BY PROCESS LINE
-----------------------------------------------------------------------------------------------------------------------------------
                                                      Organisation         HR        Labour       Expat
                                        Training       Development      Strategy    Relations     Admin     HRIS       Benefits
===================================================================================================================================
<S>                    <C>              <C>           <C>               <C>         <C>          <C>       <C>         <C>
(2)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
Corporate Functions
-----------------------------------------------------------------------------------------------------------------------------------
Other
-----------------------------------------------------------------------------------------------------------------------------------
(1)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
(2)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
SOLAR
-----------------------------------------------------------------------------------------------------------------------------------
Business Units
-----------------------------------------------------------------------------------------------------------------------------------
(1)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
(2)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
Corporate Functions
-----------------------------------------------------------------------------------------------------------------------------------
Other
-----------------------------------------------------------------------------------------------------------------------------------

<CAPTION>
----------------------------------------------------------------------------------------------------------
     BUSINESS
  ENTITY/BUSINESS
       UNIT/
   INTERNATIONAL          TOTAL
  BUSINESS/OTHER       POPULATION                                 POPULATION BY PROCESS LINE
----------------------------------------------------------------------------------------------------------
                                                                             Under                 E/U       Resourcing/
                                 Compensation   E/U Relations   Compliance   Admin   Payroll   Development   Recruiting   Severance
===================================================================================================================================
<S>                   <C>        <C>            <C>             <C>         <C>      <C>      <C>            <C>          <C>
(2)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
Corporate Functions
-----------------------------------------------------------------------------------------------------------------------------------
Other
-----------------------------------------------------------------------------------------------------------------------------------
(1)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
(2)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
SOLAR
-----------------------------------------------------------------------------------------------------------------------------------
Business Units
-----------------------------------------------------------------------------------------------------------------------------------
(1)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
(2)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
Corporate Functions
-----------------------------------------------------------------------------------------------------------------------------------
Other
-----------------------------------------------------------------------------------------------------------------------------------

<CAPTION>
-----------------------------------------------------------------
     BUSINESS
  ENTITY/BUSINESS
       UNIT/
   INTERNATIONAL         TOTAL
  BUSINESS/OTHER      POPULATION    POPULATION BY PROCESS LINE
-----------------------------------------------------------------
                                  Performance   Domestic
                                   Management   Relocation   HRIT
=================================================================
<S>                   <C>        <C>            <C>         <C>
(2)
   ----------
-----------------------------------------------------------------
Corporate Functions
-----------------------------------------------------------------
Other
-----------------------------------------------------------------
(1)
   ----------
-----------------------------------------------------------------
(2)
   ----------
-----------------------------------------------------------------
SOLAR
-----------------------------------------------------------------
Business Units
-----------------------------------------------------------------
(1)
   ----------
-----------------------------------------------------------------
(2)
   ----------
-----------------------------------------------------------------
Corporate Functions
-----------------------------------------------------------------
Other
-----------------------------------------------------------------
</TABLE>

<PAGE>   170

<TABLE>
<CAPTION>
-----------------------------------------------------------------------------------------------------------------------------------
     BUSINESS
  ENTITY/BUSINESS
       UNIT/
   INTERNATIONAL          TOTAL
  BUSINESS/OTHER       POPULATION                                  POPULATION BY PROCESS LINE
-----------------------------------------------------------------------------------------------------------------------------------
                                                      Organisation         HR        Labour       Expat
                                        Training       Development      Strategy    Relations     Admin     HRIS       Benefits
===================================================================================================================================
<S>                   <C>              <C>            <C>              <C>         <C>           <C>       <C>        <C>
(1)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
(2)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
GAS
-----------------------------------------------------------------------------------------------------------------------------------
Business Units
-----------------------------------------------------------------------------------------------------------------------------------
(1)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
Corporate Functions
-----------------------------------------------------------------------------------------------------------------------------------
Other
-----------------------------------------------------------------------------------------------------------------------------------
(1)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
(2)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
OTHER COUNTRY
UNITS
SUPPORTED
-----------------------------------------------------------------------------------------------------------------------------------

<CAPTION>
------------------------------------------------------------------------------------------------------------------------------------
     BUSINESS
  ENTITY/BUSINESS
       UNIT/
   INTERNATIONAL          TOTAL
  BUSINESS/OTHER       POPULATION                          POPULATION BY PROCESS LINE
------------------------------------------------------------------------------------------------------------------------------------
                                                                              Under                 E/U       Resourcing/
                                  Compensation   E/U Relations   Compliance   Admin   Payroll   Development   Recruiting   Severance
====================================================================================================================================
<S>                   <C>        <C>            <C>              <C>         <C>     <C>       <C>            <C>         <C>
(1)
   ----------
------------------------------------------------------------------------------------------------------------------------------------
(2)
   ----------
------------------------------------------------------------------------------------------------------------------------------------
GAS
------------------------------------------------------------------------------------------------------------------------------------
Business Units
------------------------------------------------------------------------------------------------------------------------------------
(1)
   ----------
------------------------------------------------------------------------------------------------------------------------------------
Corporate Functions
------------------------------------------------------------------------------------------------------------------------------------
Other
------------------------------------------------------------------------------------------------------------------------------------
(1)
   ----------
------------------------------------------------------------------------------------------------------------------------------------
(2)
   ----------
------------------------------------------------------------------------------------------------------------------------------------
OTHER COUNTRY
UNITS
SUPPORTED
------------------------------------------------------------------------------------------------------------------------------------

<CAPTION>
-------------------------------------------------------------------
     BUSINESS
  ENTITY/BUSINESS
       UNIT/
   INTERNATIONAL         TOTAL
  BUSINESS/OTHER      POPULATION    POPULATION BY PROCESS LINE
-------------------------------------------------------------------
                                    Performance   Domestic
                                     Management   Relocation   HRIT
===================================================================
<S>                   <C>           <C>           <C>         <C>
(1)
   ----------
-------------------------------------------------------------------
(2)
   ----------
-------------------------------------------------------------------
GAS
-------------------------------------------------------------------
Business Units
-------------------------------------------------------------------
(1)
   ----------
-------------------------------------------------------------------
Corporate Functions
-------------------------------------------------------------------
Other
-------------------------------------------------------------------
(1)
   ----------
-------------------------------------------------------------------
(2)
   ----------
-------------------------------------------------------------------
OTHER COUNTRY
UNITS
SUPPORTED
-------------------------------------------------------------------
</TABLE>
<PAGE>   171

<TABLE>
<CAPTION>
-----------------------------------------------------------------------------------------------------------------------------------
     BUSINESS
  ENTITY/BUSINESS
       UNIT/
   INTERNATIONAL          TOTAL
  BUSINESS/OTHER       POPULATION                                  POPULATION BY PROCESS LINE
-----------------------------------------------------------------------------------------------------------------------------------
                                                      Organisation         HR        Labour       Expat
                                        Training       Development      Strategy    Relations     Admin     HRIS       Benefits
===================================================================================================================================
<S>                   <C>               <C>           <C>               <C>         <C>           <C>      <C>        <C>
(1)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
(2)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------
OTHER
POPULATIONS
-----------------------------------------------------------------------------------------------------------------------------------
(1) EXAMPLE-
ANNUITANTS
-----------------------------------------------------------------------------------------------------------------------------------
(2)
   ----------
-----------------------------------------------------------------------------------------------------------------------------------

<CAPTION>
------------------------------------------------------------------------------------------------------------------------------------
     BUSINESS
  ENTITY/BUSINESS
       UNIT/
   INTERNATIONAL          TOTAL
  BUSINESS/OTHER       POPULATION                                  POPULATION BY PROCESS LINE
------------------------------------------------------------------------------------------------------------------------------------
                                                                              Under                 E/U       Resourcing/
                                  Compensation   E/U Relations   Compliance   Admin   Payroll   Development   Recruiting   Severance
====================================================================================================================================
<S>                   <C>         <C>            <C>             <C>         <C>     <C>       <C>           <C>          <C>
(1)
   ----------
------------------------------------------------------------------------------------------------------------------------------------
(2)
   ----------
------------------------------------------------------------------------------------------------------------------------------------
OTHER
POPULATIONS
------------------------------------------------------------------------------------------------------------------------------------
(1) EXAMPLE-
ANNUITANTS
------------------------------------------------------------------------------------------------------------------------------------
(2)
   ----------
------------------------------------------------------------------------------------------------------------------------------------

<CAPTION>
-------------------------------------------------------------------
     BUSINESS
  ENTITY/BUSINESS
       UNIT/
   INTERNATIONAL         TOTAL
  BUSINESS/OTHER      POPULATION      POPULATION BY PROCESS LINE
-------------------------------------------------------------------
                                    Performance   Domestic
                                     Management   Relocation   HRIT
===================================================================
<S>                   <C>           <C>          <C>          <C>
(1)
   ----------
-------------------------------------------------------------------
(2)
   ----------
-------------------------------------------------------------------
OTHER
POPULATIONS
-------------------------------------------------------------------
(1) EXAMPLE-
ANNUITANTS
-------------------------------------------------------------------
(2)
   ----------
-------------------------------------------------------------------
</TABLE>

<PAGE>   172
                         UNITED STATES COUNTRY AGREEMENT

                                   SCHEDULE U

                                ESCROW AGREEMENT

<PAGE>   173

                                TABLE OF CONTENTS

<TABLE>
<S>           <C>                                                                                                      <C>
1              DEFINITIONS..............................................................................................1

2              OWNER'S DUTIES AND WARRANTIES............................................................................2

3              LICENSEE'S RESPONSIBILITIES..............................................................................2

4              ESCROW AGENT DUTIES......................................................................................2

5              PAYMENT..................................................................................................3

6              RELEASE EVENTS...........................................................................................3

7              CONFIDENTIALITY..........................................................................................4

8              INTELLECTUAL PROPERTY RIGHTS.............................................................................4

9              VERIFICATION.............................................................................................4

10             ESCROW AGENT'S LIABILITY.................................................................................4

11             TERMINATION..............................................................................................5

12             GENERAL..................................................................................................5
</TABLE>

                                       i

<PAGE>   174

                                   SCHEDULE U

                                ESCROW AGREEMENT

BETWEEN:

(1)     Exult, Inc. whose registered office is at 4 Park Plaza, Suite 350,
        Irvine, California 92614 (the "Owner");

(2)     BP Amoco plc whose registered office is at Britannic House, 1 Finsbury
        Circus, London, EC2M 7BA (the "Licensee"); and

(3)     NCC Escrow International Limited whose registered office is at Oxford
        House, Oxford Road, Manchester, M1 7ED (the "Escrow Agent")

PRELIMINARY:

(A)     The Licensee has been granted a license to use a software package
        comprising computer programs.

(B)     Certain technical information and documentation describing the software
        package and other process flowcharts describing the way in which the
        Owner provides certain services to the Owner and its affiliates, are the
        confidential property of the Owner and are required for understanding,
        maintaining and correcting the software package and the provision of the
        services respectively.

(C)     The Owner acknowledges that in certain circumstances the Licensee may
        require possession of the technical information and documentation held
        under this Agreement.

(D)     Each of the parties to this Agreement acknowledges that the
        considerations for their respective undertakings given under it are the
        undertakings given under it by each of the other parties.

IT IS AGREED THAT:

1       DEFINITIONS

        In this Agreement the following terms shall have the following meanings:

        1.1     "FULL VERIFICATION SERVICE" means those bespoke tests agreed
                between the Licensee and Escrow Agent for the verification of
                the Material;

        1.2     "INTELLECTUAL PROPERTY RIGHTS" means copyright, trade secret,
                patent, and all other rights of a similar nature;

        1.3     "SERVICES AGREEMENT" means the agreement pursuant to which the
                Owner grants a licence to the Licensee for the Package;

        1.4     "MATERIAL" means the source code of the Package comprising the
                latest technical information and documentation described in
                Schedules 1 and 2;

        1.5     "PACKAGE" means the software package licensed to the Licensee
                under the Services Agreement; and

        1.6     "STANDARD VERIFICATION SERVICE" means those tests detailed in
                the Standard Verification Service published by Escrow Agent from
                time to time.

                                       1
<PAGE>   175

2       OWNER'S DUTIES AND WARRANTIES

        2.1     The Owner shall:

                2.1.1   deliver a copy of the Material to Escrow Agent within 30
                        days of the date of this Agreement;

                2.1.2   at all times ensure that the Material as delivered to
                        Escrow Agent is capable of being used to generate the
                        latest version of the Package issued to the Licensee and
                        shall deliver further copies of the Material as and when
                        necessary;

                2.1.3   deliver to Escrow Agent a replacement copy of the
                        Material within 12 months of the last delivery;

                2.1.4   deliver a replacement copy of the Material within 14
                        days of receipt of a notice served upon it by Escrow
                        Agent under the provisions of Section 4.1.5; and

                2.1.5   deliver with each deposit of the Material the
                        information detailed in Schedule 2.

        2.2     The Owner warrants that:

                2.2.1   it owns the Intellectual Property Rights in the Material
                        and has authority to enter into this Agreement; and

                2.2.2   the Material lodged under Section 2.1 shall contain all
                        information in human readable form and on suitable media
                        to enable a reasonably skilled programmer or analyst to
                        understand, maintain and correct the Package and to
                        enable a suitably skilled person to understand and
                        maintain the provision of services under the Services
                        Agreement without the assistance of any other person.

3       LICENSEE'S RESPONSIBILITIES

        It shall be the responsibility of the Licensee to notify Escrow Agent of
        any change to the Package that necessitates a replacement deposit of the
        Material.

4       ESCROW AGENT DUTIES

        4.1     Escrow Agent shall:

                4.1.1   hold the Material in a safe and secure environment;

                4.1.2   inform the Owner and the Licensee of the receipt of any
                        copy of the Material;

                4.1.3   in accordance with the terms of Section 9 perform those
                        tests that form part of its Standard Verification
                        Service form time to time;

                4.1.4   at all times retain a copy of the latest verified
                        deposit of the Material; and

                4.1.5   notify the Owner if it becomes aware at any time during
                        the term of this Agreement that the copy of the Material
                        held by it has been lost, damaged or destroyed.

        4.2     Escrow Agent shall not be responsible for procuring the delivery
                of the Material in the event of failure by the Owner to do so.

                                       2
<PAGE>   176

5       PAYMENT

        Escrow Agent's fees are payable in accordance with Schedule 4.

6       RELEASE EVENTS

        6.1     Subject to the provisions of Sections 6.2 and 6.3, Escrow Agent
                will release the Material to a duly authorised officer of the
                Licensee if any of the following events occur:

                6.1.1   the Owner enters into any composition or arrangement
                        with its creditors or (being a company) enters into
                        liquidation whether compulsory or voluntary (other than
                        for the purposes of solvency reconstruction or
                        amalgamation) or has a receiver or administrative
                        receiver appointed over all or any party off its assets
                        or undertaking or a petition is presented for an
                        Administration Order or (being an individual or
                        partnership) becomes bankrupt, or an event occurs within
                        the jurisdiction of the country in which the Owner is
                        situated which has a similar effect to any of the above
                        events in the United Kingdom; or

                6.1.2   the Owner ceases to trade; or

                6.1.3   the Owner assigns copyright in the Material and the
                        assignee fails within 60 days of such assignment to
                        offer the Licensee substantially similar protection to
                        that provided by this Agreement without significantly
                        increasing the cost to the Licensee; or

                6.1.4   the Owner has defaulted in any obligation to provide the
                        Material under the Services Agreement and has failed to
                        remedy such default notified by the Licensee to the
                        Owner.

        6.2     The Licensee must notify Escrow Agent of the event(s) specified
                in Section 6.1 by delivering to Escrow Agent a declaration (the
                "Declaration") made by an officer of the Licensee attesting that
                such event has occurred exhibiting:

                6.2.1   such documentation in support of the Declaration as
                        Escrow Agent shall reasonably require;

                6.2.2   a copy of the Services Agreement;

                6.2.3   a signed confidentiality undertaking as detailed in
                        Schedule 3

                then Escrow Agent will release the Source Code to the Licensee
                upon receipt of the release fee stated in Schedule 3.

        6.3     Upon receipt of a Declaration from the Licensee claiming a
                release event under Section 6.1.4 then Escrow Agent will release
                the Material to the Licensee upon receipt of the release fee
                stated in Schedule 4.

        6.4     Where there is any dispute as to the occurrence of any of the
                events set out in Section 6 or the fulfilment of any obligations
                detailed therein, such dispute will be referred at the request
                of either the Owner or the Licensee to the dispute resolution
                procedure set out in the Services Agreement.

                                       3
<PAGE>   177

7       CONFIDENTIALITY

        7.1     The Material shall remain the confidential property of the Owner
                and in the event that Escrow Agent provides a copy of the
                Material to the Licensee, the Licensee shall be permitted to use
                the Material only in accordance with a confidentiality
                undertaking in the form contained in Schedule 3 of this
                Agreement.

        7.2     Escrow Agent agrees to maintain all information and/or
                documentation coming into its possession or to its knowledge
                under this Agreement in strictest confidence and secrecy. Escrow
                Agent further agrees not to make use of such information and/or
                documentation other than for the purposes of this Agreement and
                will not disclose or release it other than in accordance with
                the terms of this Agreement.

        7.3     Termination of this Agreement will not relieve Escrow Agent or
                its employees or the Licensee or its employees from the
                obligations of confidentiality contained in this Section 7.

8       INTELLECTUAL PROPERTY RIGHTS

        The release of the Material to the Licensee will not act as an
        assignment of any Intellectual Property Rights that the Owner possesses
        in the Material.

9       VERIFICATION

        9.1     Subject to the provisions of Sections 9.2 and 9.3, Escrow Agent
                shall bear no obligation or responsibility to any person, firm,
                company or entity whatsoever to determine the existence,
                relevance, completeness, accuracy, effectiveness or any other
                aspect of the Material.

        9.2     Upon the Material being lodged with Escrow Agent, Escrow Agent
                shall perform those tests in accordance with its Standard
                Verification Service and shall provide a copy of the test report
                to the parties to this Agreement.

        9.3     The Licensee shall be entitled to require that Escrow Agent
                carries out a Full Verification. Any reasonable charges and
                expenses incurred by Escrow Agent in carrying out the Full
                Verification will be paid by the Licensee save that if in the
                opinion of the expert appointed by the Managing Director of
                Escrow Agent, the Material is substantially defective in content
                any such reasonable charges and expenses will be paid by the
                Owner.

10      ESCROW AGENT'S LIABILITY

        10.1    Escrow Agent shall not be liable for loss caused to the Owner or
                the Licensee either jointly or severally except for loss or
                damage to the Material to the extent that such loss or damage is
                caused by the negligent acts or omissions of Escrow Agent, its
                employees, agents or sub-contractors and in such event Escrow
                Agent's total liability in respect of all claims arising under
                or by virtue of this Agreement shall not (except in the case of
                claims for personal injury or death) exceed the sum of
                (pound)500,000.

        10.2    Escrow Agent shall in no circumstances be liable to the Owner or
                the Licensee for indirect or consequential loss of any nature
                whatsoever whether for loss of profit, loss of business or
                otherwise.

        10.3    Escrow Agent shall be protected in acting upon any written
                request, waiver, consent, receipt or other document furnished to
                it pursuant to this Agreement, not only in assuming its due
                execution and the validity and effectiveness of its provisions
                but also as to the

                                       4
<PAGE>   178

                truth and acceptability of any information contained in it,
                which Escrow Agent in good faith believes to be genuine and what
                it purports to be.

11      TERMINATION

        11.1    Escrow Agent may terminate this Agreement after failure by the
                Owner or the Licensee to comply with a 30 day written notice
                from Escrow Agent to pay any outstanding fee. If the failure to
                pay is on the part of the Owner, the Licensee shall be given the
                option of paying such fee itself. Such amount will be
                recoverable by the Licensee direct from the Owner.

        11.2    Escrow Agent may terminate this Agreement by giving 60 days
                written notice to the Owner and the Licensee. In that event the
                Owner and the Licensee shall appoint a mutually acceptable new
                custodian on terms similar to those contained in this Agreement.

        11.3    If a new custodian is not appointed within 30 days of delivery
                of any notice issued by Escrow Agent in accordance with the
                provisions of Section 11.2, the Owner or the Licensee shall be
                entitled to request the President for the time being of the
                British Computer Society to appoint a suitable new custodian
                upon such terms and conditions as he shall require. Such
                appointment shall be final and binding on all parties.

        11.4    The Licensee may terminate this Agreement at any time by giving
                written notice to the Owner and Escrow Agent.

        11.5    The Owner may only terminate this Agreement with the written
                request of the Licensee.

        11.6    This Agreement shall terminate upon release of the Material to
                the Licensee in accordance with Section 6.

        11.7    Upon termination under the provisions of Sections 11.2, 11.4,
                11.5 or 11.6, Escrow Agent will deliver the Material to the
                Owner. IF Escrow Agent is unable to trace the Owner, Escrow
                Agent will destroy the Material.

        11.8    Upon termination under the provisions o Section 11.1 the
                Material will be available for collection by the Owner from
                Escrow Agent for 30 days from the date of termination. After
                such 30 day period Escrow Agent will destroy the Material.

        11.9    Escrow Agent may forthwith terminate this Agreement and destroy
                the Material if it is unable to trace the Owner having used all
                reasonable endeavours to do so.

12      GENERAL

        12.1    This Agreement shall be governed by and construed in accordance
                with the laws of England and Wales.

        12.2    This Agreement represents the whole agreement relating to the
                escrow arrangements between the parties for the Package and
                supersedes all prior arrangements, negotiations and
                undertakings.

        12.3    All notices to be given to the parties under this Agreement
                shall be deemed to have been duly given or made when delivered
                personally or 7 days after posting or if sent by facsimile, 12
                hours after despatch to the party to which such notice is
                required to be given or made under this Agreement address to the
                principal place of business or for companies based in the UK,
                the registered office.

                                       5
<PAGE>   179

                                   SCHEDULE 1

                         MATERIAL: TECHNICAL INFORMATION

The source code of the Package known as [       ]

                                       1
<PAGE>   180

                                   SCHEDULE 2

                         MATERIAL: TECHNICAL INFORMATION

The Material shall be supplied with details of the following:

        1.      Details of the deposit; full name and version details, number of
                media items, media type and density, file or archive format,
                list or retrieval commands, archive hardware and operating
                system details.

        2.      Name and functionality of each module/application of the
                Material.

        3.      Names and versions of development tools etc.

        4.      Documentation describing the procedures for
                building/compiling/executing/using the software (technical
                notes, user guides).

        5.      Hardcopy directory listings of the contents of the media.

        6.      Name and contact details of employee(s) with knowledge of how to
                maintain and support the Material.

                                       1
<PAGE>   181

                                   SCHEDULE 3

                           CONFIDENTIALITY UNDERTAKING

This undertaking is given on release of the Material pursuant to an Escrow Agent
dated [date] between:

(1)     ("the Owner");

(2)     ("the Licensee"); and

(3)     Escrow Agent

1.      Definitions contained in the Escrow Agent will apply to this
        undertaking.

2.      In consideration of Escrow Agent delivering the Materials to the
        Licensee, the Licensee undertakes with the Owner and Escrow Agent.

        2.1     to use the Material only for the purpose of understanding,
                maintaining, developing, enhancing and correcting the Package
                exclusively on behalf of the Licensee;

        2.2     not to use the Material for any other purpose nor disclose it to
                any person save such of its employees or contractors who need to
                know the same in order to understand, maintain, develop, enhance
                and correct the Package exclusively on behalf of the Licensee;

        2.3     to hold all media containing the Material in a safe and secure
                environment when not in use; and

        2.4     forthwith to destroy the same should the Licensee cease to be
                entitled to use the Package.

                                       1
<PAGE>   182

                                   SCHEDULE 4

                         ESCROW AGENT'S FEES (STL)

1.      Initial Fee

2.      Annual Fee

        (payable on completion of this Agreement and on each anniversary
        thereafter)

1.      Update Fee

        (per update after the first 4 updates per annum)

1.      Storage Fee

        (per annum, per cubic foot payable if the source exceeds 1 cubic foot)

1.      Release Fee

        (plus Escrow Agent's reasonable expenses)

        (i)     All fees are subject to VAT where applicable(1)

        (ii)    All fees are reviewed by Escrow Agent from time to time

---------------------

(1)     Only applicable to countries within the EU.

                                       1

<PAGE>   183

Signed on behalf of Exult, Inc.

Name:
     ------------------------------------

Position:
         --------------------------------
         (Authorised Signatory)

Signed on behalf of BP Amoco plc

Name:
     ------------------------------------

Position:
         --------------------------------
         (Authorised Signatory)

Signed on behalf of Escrow Agent

Name:
     ------------------------------------

Position:
         --------------------------------
         (Authorised Signatory)

                                       1

<PAGE>   184

                         UNITED STATES COUNTRY AGREEMENT

                                   SCHEDULE W

 MATTERS TO BE TAKEN INTO ACCOUNT WHEN CONSIDERING CHANGES TO AGREEMENT OR ANY
      SCHEDULE TO REFLECT ANY SPECIAL SERVICES PROVIDED BY EXULT SUPPLIER

<PAGE>   185

                                TABLE OF CONTENTS

<TABLE>
<S>         <C>                                                                                                               <C>
1           SERVICES TO BE PERFORMED...........................................................................................1

2           SERVICE STANDARDS..................................................................................................1

3           COMPLIANCE AND LIABILITY...........................................................................................2

4           AUDIT RIGHTS.......................................................................................................2
</TABLE>

                                       i

<PAGE>   186

                                   SCHEDULE W

 MATTERS TO BE TAKEN INTO ACCOUNT WHEN CONSIDERING CHANGES TO AGREEMENT OR ANY
       SCHEDULE TO REFLECT ANY SPECIAL SERVICES PROVIDED BY EXULT SUPPLIER

1       SERVICES TO BE PERFORMED

        In respect of Special Services relating to any Client or Participating
        Affiliate employee benefit plan within the United States of America
        ("Benefit Plan"), this Agreement will be amended to provide:

        1.1     that the Client and any of its Affiliates sponsoring any Benefit
                Plan covered by this Agreement expressly acknowledge that Exult
                Supplier and each Exult Participating Affiliate is not the
                "administrator" or "plan administrator" as defined in Section
                3(16)(a) of ERISA and Section 414(g) of the Code, respectively,
                nor is Exult Supplier a "fiduciary" within the meaning of ERISA
                Section 3(21), and the Client and Participating Affiliates shall
                not request or otherwise require Exult Supplier or any Exult
                Participating Affiliate to act as such with respect to any
                Benefit Plan. Exult Supplier shall not exercise any
                discretionary authority or discretionary control respecting
                management of any Benefit Plan or management or disposition of
                any Benefit Plan assets. Exult Supplier or any Exult
                Participating Affiliate shall not render investment advice for a
                fee or other compensation, direct or indirect, with respect to
                any monies or other property of any Benefit Plan, nor does Exult
                Supplier or any Exult Participating Affiliate have any authority
                or responsibility to do so. Exult Supplier has no discretionary
                authority or discretionary responsibility in the administration
                of the Benefit Plans; and

        1.2     a warranty from the Client to Exult Supplier that its nominated
                employees have, and shall at all times have, the requisite
                authority to transmit information, directions and instructions
                on behalf of Client and Participating Affiliates, each "plan
                administrator" (as defined in Section 3(16)(A) of ERISA and
                Section 414(g) of the Code) and, if applicable, each "fiduciary"
                (as defined in Section 3(21) of ERISA) of each separate Benefit
                Plan.

2       SERVICE STANDARDS

        2.1     Subject to paragraph 2.4, Special Services are to be performed
                in accordance with professional standards applicable in
                compliance with BPA Controls, and with industry level standards
                for vendors providing employee benefit plan administration
                services.

        2.2     Exult Supplier will cause Exult Personnel engaged in carrying
                out Special Services to comply with such BPA Controls, standards
                and procedures referred to in paragraph 2.1.

        2.3     Exult Supplier and Client will develop mutually acceptable
                written performance standards for Special Services to measure
                performance levels for the delivery thereof to reflect the
                matters referred to in paragraphs 2.1 and 2.2 above. Exult
                Supplier's actual performance will be reviewed in quarterly
                meetings of the Regional Governance Panel in order (i) to
                discuss performance and performance standards; and (ii) problem
                solve any issues that have arisen in the delivery of the Special
                Services; and (iii) discuss any proposed improvements in
                delivery of the Special Service.

        2.4     Exult Supplier's performance of Special Services with respect to
                each Benefit Plan shall be in accordance with and subject to the
                documents, policies, interpretations, directives, rules,
                practices and procedures for such administration (the "Client
                Benefit Plan Procedures") provided in writing to Exult Supplier
                by the Client. In the event Exult Supplier shall have any
                questions relating to the application of the Client Benefit Plan
                Procedures to a particular set of facts, or if a participant or
                beneficiary of a Benefit Plan notifies Exult Supplier of his or
                her objection to Exult Supplier's interpretation or application
                of the Client

                                       1
<PAGE>   187
                Benefit Plan procedures, then Exult Supplier shall notify the
                Client Contract Representative in writing of such questions or
                objections The Client Contract Representative shall have the
                responsibility to promptly provide answers to any such questions
                or objections and Exult Supplier shall be entitled to rely upon
                such answers and to follow any directions communicated by the
                Client Contract Representative. The Client authorises Exult
                Supplier to release employment-related confidential data and
                information to health care providers or other third party
                vendors of Client or Participating Affiliates as are designated
                by Client or Participating Affiliates from time to time.

        2.5     To reflect the matters referred to in paragraphs 2.1 to 2.4, the
                Client's agreement to the provision by Exult Supplier of any
                Special Services may necessitate amendment to provisions in this
                Agreement including those relating to "Benchmarking", "Service
                Performance Reports", "KPIs", "Key Incident Reporting",
                "Satisfaction Surveys" and "Continuous Improvement".

3       COMPLIANCE AND LIABILITY

        3.1     Subject to paragraphs 3.2 and 3.3, the Client and the
                Participating Affiliates shall be solely responsible for (a) the
                preparation, approval and submission of all Benefit Plans and
                related amendments for Internal Revenue Service determination,
                (b) each Benefit Plan's compliance with state and federal law
                (including applicable provisions of the Code and ERISA and
                regulations promulgated thereunder) and all other applicable
                laws and regulations and (c) all measures required under state
                and federal law (including applicable provisions of the Code and
                ERISA and regulations promulgated thereunder) and all other
                applicable laws and regulations, to assure, the qualification
                and compliance of the Benefit Plans with such laws. Exult
                Supplier shall be under no duty to question terms of the Benefit
                Plans and the measures taken by the Client.

        3.2     Notwithstanding paragraph 3.1, the Client may (as a condition of
                agreeing to the Exult Supplier carrying out any Special
                Services) in respect of Special Services generally, and those
                relating to Benefit Plans specifically, require Exult Supplier
                to provide inter alia increased levels of insurance cover under
                Clause 22 of the Framework Agreement, provided that the cost of
                such insurance shall be a Pass Through Cost.

4       AUDIT RIGHTS

        With respect to Special Services, the Client's right of audit under
        Clause 12 of this Agreement may be modified to allow:

        (a)     a right for Client's designated representative to inspect books
                and records relating to the Client Service Centre operations and
                Benefit Plan data during normal business hours at any time or
                times as may be requested by the Client by prior written notice
                to Exult Supplier; and

        (b)     an audit on a quarterly basis or more frequently if upon
                reasonable grounds the Client requests the same of the Exult
                Supplier by prior written notice.

                                       2

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00010-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00010-of-00352.parquet"}]]