Document:

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                                                                    EXHIBIT 10.1

                             MICROSOFT CORPORATION/
                              WORLD TRAVEL PARTNERS
                                SERVICE AGREEMENT

This Service Agreement (the "Agreement") is entered into by and between
Microsoft Corporation, a Washington corporation ("MS"), and WorldTravel
Partners, L.P., a Georgia Limited Partnership ("WTP") to be effective as of
October 9, 1996 ("Effective Date").

WHEREAS, WTP is a fully-appointed ARC/IATA full service travel agency engaged in
the general business of arranging, planning, reserving, handling en route
changes and ticketing of domestic and international passenger transportation,
lodging, car rentals and other ancillary services;

WHEREAS, MS is a leading consumer, business and operating system software
developer with one of the best brand names in the world;

WHEREAS, MS has developed a proprietary application for arranging, planning and
reserving air, hotel and car rental transactions on the Internet along with
other electronic commerce applications;

WHEREAS, MS intends to establish and operate a web site to be marketed as
"Expedia," (referred to herein as "MS Travel") providing on-line travel
services, using its proprietary application; and

WHEREAS, MS has requested that WTP provide, and WTP has agreed to provide,
certain travel fulfillment services and other services to the customers of MS
Travel.

NOW, THEREFORE, in consideration of the mutual covenants herein, the parties
hereby agree as follows:

1.       WTP Services.

         (a)      WTP agrees to provide travel fulfillment, en route assistance,
quality control and other services, including without limitation those
identified in Exhibit A (the "Services") to customers of MS Travel, on the terms
and conditions provided herein in accordance with (i) MS standard customer
service policies and procedures as detailed in documentation provided by MS to
WTP (including, without limitation, MS policies set forth in Exhibit E), which
may be modified by MS from time to time in its sole discretion; and (ii) the
performance requirements set forth in Exhibit C. WTP shall have sixty (60) days
from the date of its receipt of modifications to any of the foregoing
document(s) to conform to modified requirements, as applicable. The parties
shall mutually prepare a procedures manual prior to launch and maintain such
manual, setting forth detailed procedures to implement the Services.

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[*]  The redacted portions indicated by this symbol are the subject of a
confidential treatment request and have been filed separately with the
Securities and Exchange Commission.

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         (b)      WTP agrees to subcontract with its Global Travel Management
member in Canada, Global Travel Solutions ("GTS") as required for provision of
Services in Canada, pursuant to the provisions of Section 11. WTP may also
subcontract with its majority-owned subsidiary, World Travel Technologies,
L.L.C. ("WTT"), and WTT's division, Online Fulfillment Services ("OFS"), to
provide any or all of the Services hereunder. WTP will not otherwise subcontract
any of its obligations hereunder without the prior written approval of MS.

         (c)      WTP agrees that it shall assign to MS Travel at least one
person at the Druid Hills Facility who is qualified by ARC to perform management
and/or ticketing functions ("ARC Qualifiers"). Such ARC Qualifiers shall be
dedicated to providing only services for or on behalf of MS Travel, and shall
not accept telephone calls or other communications or provide any services for
any third party product(s) or service(s) without the express written consent of
MS.

         (d)      WTP shall establish and maintain a separate ARC number or
numbers designated as "WTP Doing Business As Microsoft" solely for the provision
of Services under this Agreement, which shall remain the property of MS in the
event of termination or expiration of this Agreement. WTP agrees to use the ARC
and BSP numbers assigned to MS or to WTP (including those numbers assigned to
WTP "Doing Business As Microsoft") when providing the Services under this
Agreement, and to charge the appropriate travel industry supplier the MS
negotiated commission and/or transaction fee when booking reservations, as
detailed in Exhibit A, with the exception of certain international itineraries
as described in the following Section 1(e). WTP agrees to deposit daily to the
MS bank account all transaction fees and/or commissions earned and received on
reservations made using the MS ARC and BSP numbers. If WTP or any of its agents,
contractors or subcontractors utilize an ARC or BSP number assigned to WTP when
booking a reservation for a customer who originally sought a reservation through
MS Travel, all supplier transaction fees and/or commissions resulting therefrom
shall be promptly transferred to the MS bank account.

         (e)      WTP agrees to provide travel fulfillment for travel involving
international itineraries (other than for Canada as set forth in Section 1(b)
above) as described in Exhibit A. WTP will provide separate accounting for
commissions earned on such transactions, as set forth in Exhibit G, and will
deposit 60% (sixty percent) of such commissions earned and received, within
forty-eight hours of receipt, to the MS bank account.

         (f)      WTP agrees to use its best efforts and most capable technical
expertise to resolve customer complaints, meeting or exceeding the performance
requirements as set forth in Exhibit C. In the event WTP is unable to resolve a
problem, WTP may escalate the problem to MS-designated representative(s) in
accordance with applicable procedures.

         (g)      WTP will operate at least two travel fulfillment facilities as
follows (other facilities may be added as mutually agreed by amendment of this
Agreement):

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                  (i)      WTP shall provide, maintain and staff a travel
         fulfillment facility in Atlanta at Druid Hills ("Druid Hills Facility")
         to provide the Services set forth in Exhibit A. MS will provide certain
         software, hardware, equipment and services as set forth in Exhibit B.
         MS will own the MS Travel toll-free number and all software and
         equipment provided by MS at the Druid Hills Facility as described in
         Exhibit B. WTP will install and maintain all of the software, hardware
         and telecommunications equipment at the Druid Hills Facility except for
         the software, hardware and equipment to be provided and maintained by
         MS. It is understood that MS may request WTP to purchase on MS' behalf
         software, telecommunications services or equipment which is the
         responsibility of MS hereunder to provide. In such event, WTP shall
         invoice MS in connection with the monthly statements provided to MS
         hereunder and MS shall reimburse WTP for such purchases on the same
         timetable as MS' payment of the other amounts owing pursuant to such
         monthly statements.

                  (ii)     WTP shall provide, maintain and staff a travel
         fulfillment facility in Atlanta at Peachtree City ("Peachtree
         Facility") to provide the Services (other than ARC ticketing) set forth
         in Exhibit A when the Druid Hills Facility is unable to handle the
         volume of calls being routed from MS Travel, due to high volume or loss
         of function of the Druid Hills Facility for any reason. MS will provide
         certain software, hardware, equipment and services as set forth in
         Exhibit B, including appropriate telecommunications equipment to route
         calls from the MS Travel toll-free number to WTP. MS will own the MS
         Travel toll-free number and the software and equipment provided by MS
         at the Peachtree Facility as described in Exhibit B. WTP will ensure
         that the Peachtree Facility is able to provide the full level of
         Services described in Exhibit A when necessary. WTP will install and
         maintain all of the software, hardware and equipment at the Peachtree
         Facility except for the software, hardware and equipment to be provided
         and maintained by MS. It is understood that MS may request WTP to
         purchase on MS' behalf software, telecommunications services or
         equipment which is the responsibility of MS hereunder to provide. In
         such event, WTP shall invoice MS in connection with the monthly
         statements provided to MS hereunder and MS shall reimburse WTP for such
         purchases on the same timetable as MS' payment of the other amounts
         owing pursuant to such monthly statements.

                  (iii)    It is understood that WTP will provide leasehold
         improvements, telecommunication systems, furniture and fixtures, and
         proprietary software (such as CoRRe(TM)) and, as between the parties,
         this software and equipment will be owned by WTP.

                  (iv)     WTP will maintain an Automatic Call Distribution
         ("ACD") system capable of providing the information identified in
         Exhibit G to MS in a format designated by MS. If WTP changes its
         current ACD system or adds facilities, WTP will ensure that any such
         new ACD system is capable of providing the

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        information set forth in Exhibit G. WTP shall provide MS with standard
        specifications and documentation from its ACD system with respect to the
        Services provided by WTP under this Agreement.

         (h)      WTP will ensure that adequate backup and disaster recovery
procedures, including but not limited to the Peachtree Facility, exist to enable
its compliance with the terms of this Agreement. If the Druid Hills facility
suffers loss of function for more than 24 hours, WTP shall immediately secure
from ARC permission to perform ARC ticketing at the Peachtree Facility using the
ARC and BSP numbers assigned to MS and to WTP "Doing Business As Microsoft," and
shall comply with all conditions or requirements imposed by ARC necessary to
obtain such permission. WTP acknowledges that time is of the essence in
fulfilling the provisions of this subsection 1(h).

         (i)      At MS' discretion, with reasonable advance notice, MS reserves
the right to make onsite visits to all sites where WTP provides the Services
under this Agreement. In connection with such visits, WTP will provide to MS, as
and when required by MS, access for a reasonable number of MS personnel to
office premises at the sites equipped with standard office equipment as
available to personnel of WTP in proximate offices, at no charge.

         (j)      WTP will ensure that all its employees and MS-permitted
contractors and subcontractors performing any Services hereunder agree to
undertake and successfully complete all training programs provided by MS with
respect to the Services as MS in its sole discretion deems necessary to prepare
WTP to provide the Services outlined in this Agreement. Training will be
conducted at a mutually agreed upon facility where MS shall provide
"train-the-trainer" training at no charge to WTP, except that all travel,
accommodation and related expenses for WTP employees and employees of
contractors or subcontractors shall be the responsibility of WTP, or such
contractors or subcontractors, respectively. WTP acknowledges and agrees that as
a result of MS providing "train-the-trainer" training, WTP shall be responsible
for internal and ongoing training of its personnel after receiving initial
"train-the-trainer" training. WTP will designate one (1) ongoing trainer. MS
agrees to provide the necessary training materials, for limited duplication,
upon request by WTP and following MS approval, to be used by WTP to provide
training as required under the terms of this Agreement.

         (k)      WTP shall physically isolate the Druid Hills Facility local
area network (LAN) used by WTP personnel in the provision of the Services under
this Agreement (the "MS Travel LAN") from other LANs maintained by WTP. WTP
shall restrict use of the MS Travel LAN solely to WTP personnel providing
Services under this Agreement or similar agreements between MS and WTP. WTP
agrees to notify MS promptly upon discovery of any breach of security in the MS
Travel LAN. The Peachtree Facility LAN will not be similarly isolated; however,
all ticketing functions for MS Travel at the Peachtree Facility will be
segregated from ticketing for WTP customers pursuant to ARC requirements. WTP
shall cause GTS to isolate and restrict the use of the LAN used by GTS personnel
in the provision of services in connection with MS Travel.

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         (l)      WTP shall provide MS with customized reports on the Services
provided by WTP under this Agreement as specified in Exhibit G, including
management reporting and ARC/IATA accounting.

         (m)      Nothing contained in this Agreement shall give WTP or its
agents or contractors, including GTS, the right to use, modify, reproduce,
distribute and/or publish any MS Travel customer records, including without
limitation reservations, service records or customer complaints resolved by WTP
during the fulfillment of WTP obligations hereunder, all of which shall be
considered Confidential Information under Section 10 of this Agreement.

2.     Payment.

         (a)      WTP is fully responsible for all costs incurred in providing
the Services under this Agreement and all Exhibits hereto, independent of any
provision for reimbursement set forth herein, except for those items to be
provided by MS as detailed in Exhibit B.

         (b)      MS will pay WTP the amounts specified in Exhibit D subject to
adjustments, deductions or credits to such amounts as provided for in this
Agreement or any Exhibit hereto. WTP will invoice MS Amounts Payable on a
monthly basis, on or before the 15th day of the month following the month for
which activity is being invoiced, and shall include full documentation
supporting such invoice. Payment terms are net fifteen (15) days after receipt
of invoice. In the event taxes are required by any U.S. (state or federal) or
foreign government to be withheld on payments made hereunder by MS to WTP, MS
may deduct such taxes from the amount owed WTP and pay them to the appropriate
taxing authority. MS shall in turn promptly secure and deliver to WTP an
official receipt for any taxes withheld. MS will use reasonable efforts to
minimize such taxes to the extent permissible under applicable law.

         (c)      The parties shall undertake a quarterly review of the payment
provisions set forth in Exhibit D and the payment terms set forth in Section
2(b) during the initial six (6) months of the terms of this Agreement, to enable
flexibility in responding to marketplace conditions and to validate initial cost
estimates and cash flow requirements. The parties shall negotiate whether any
changes should be made to any provisions of this Agreement or its Exhibits as a
result of such review. In the event that, within forty-five (45) days after the
end of each such quarter, the parties are unable to agree whether any such
changes should be made, then either party, by written notice to the other, may
require that the matter be settled by binding arbitration, in accordance with
the rules of the American Arbitration Association, and subject to the additional
provisions of Exhibit M, which exhibit shall be negotiated and attached hereto
no later than October 31, 1996. Any decision rendered in any such arbitration
proceeding shall be final and binding on each of the parties hereto immediately
following the end of the quarter being reviewed. Nothing herein shall

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prevent the Parties from agreeing to participate in mediation prior to
submitting such matter to binding arbitration.

3.       Ownership and License Grants.

         (a)      Use of Microsoft Name. This Agreement does not constitute a
trademark or service mark license. As of the Effective Date, MS shall be deemed
to have granted WTP a non-exclusive, personal, non-transferable, non-assignable,
royalty-free license to use the Microsoft(R) name solely in conjunction with
answering incoming calls from, making outbound callbacks to, and providing
travel documents to MS Travel customers as necessary for providing Services
pursuant to the terms of this Agreement. Such license grant shall remain in
effect while this Agreement is in good standing, but shall expire at the
expiration or earlier termination of this Agreement. Specific additional terms
and conditions pertaining to this license grant are set forth in Exhibit H,
which is incorporated herein by this reference. WTP shall at no time in any
forum identify itself as being an outsource provider for MS, except as approved
in writing by MS.

         (b)      Customer Information. Except as otherwise provided herein, WTP
acknowledges and agrees that the information acquired by WTP in connection with
the provision of Services pursuant to this Agreement, including without
limitation customer and prospect information, sales information, back office and
general ledger data, customer travel reservation and itinerary information, and
MS customer lists and updates (including customer names, addresses and telephone
numbers) (collectively, "Customer Information") shall be considered proprietary
information of MS, including all Customer Information stored using WTP's travel
management database reporting application ("TravelMan"), and all right, title
and interest in the Customer Information is owned by MS. WTP shall use such
Customer Information only as necessary to perform the Services in accordance
with this Agreement and shall maintain such Customer Information in strict
confidence in accordance with the provisions of Section 10 hereof. Upon request
from MS, WTP shall provide MS with any or all Customer Information in WTP's
possession. Upon termination or expiration of this Agreement, WTP shall within
ten (10) days thereafter provide MS with all documents and materials containing
Customer Information (including data stored or maintained in electronic format,
whether or not created or stored using TravelMan), together with all other
materials and property of MS, which are in its possession or under its control.

         (c)      Custom Tools. At the sole discretion of MS, MS may grant WTP
a non-exclusive, personal, non-transferable, non-assignable, royalty-free
license to access and use certain software tools ("Expedia User Management
Tools") developed or to be developed by MS and to be identified from time to
time during the term of this Agreement solely for the purpose of assisting WTP
in providing the Services to MS customers under this Agreement. Upon the
expiration or termination of this Agreement, WTP's license to use the Expedia
User Management Tools will automatically terminate.

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         (d)      MS Intellectual Property Rights. MS owns all right, title and
interest in and to any software or other intellectual property it provides to
WTP during the term of this Agreement, including without limitation the items
listed on Exhibit B, any and all Expedia User Management Tools, and training
materials. All software so provided shall be used by WTP in accordance with the
terms of the End User License Agreement ("EULA") accompanying the software,
however, that notwithstanding any provision in a EULA to the contrary, WTP may
not transfer any such software so provided.

         (e)      WTP Tools. Notwithstanding the foregoing, the parties hereby
acknowledge and agree that, as between the parties, WTP shall be the owner of
all software tools developed by WTP (or licensed by WTP in the case of CoRRe(TM)
and TravelMan), as well as methods and techniques of doing business, including
patents, trade secrets and other proprietary rights associated therewith
(collectively, "WTP Tools"), during the term of this Agreement for use in
providing the Services provided that WTP notifies MS of the existence of the
same and also that MS agrees with WTP's assertion in respect thereof (which
agreement will not be unreasonably withheld or delayed). WTP Tools include, but
are not limited to, WTP's mid-office quality control software (CoRRe(TM)). WTP
will customize, or have customized, CoRRe(TM) on a non-exclusive basis for
utilization by both Druid Hills Facility and Peachtree Facility for quality
control and other electronic travel distribution needs. This proprietary
software is being paid for, and licensed by, OFS, from WTP's related entity,
Travel Technologies Group, L.P. ("TTG"). Upon termination or expiration of this
Agreement, at MS' option and upon, and in full consideration of, payment by MS
to WTP of the total amount paid by OFS to TTG pursuant to the End User Software
License Agreement between OFS and TTG attached hereto as Exhibit L (exclusive of
monthly usage fees and in no event exceeding $[*]) (in the event MS
exercises option (i)(A) following) or agreement by MS to pay TTG the license fee
and maintenance fee (in the event MS exercises option (i)(B) following), WTP
agrees to (i) either, at MS' option, (A) cause OFS to assign to MS for the sole
use of MS Travel such End User Software License Agreement with regard to CoRRe,
and its enhancements, modifications, improvements and customizations for no
additional payment by MS to either OFS or TTG except for the complete assumption
of all on-going obligations to TTG, including without limitation on-going
payment obligations, under such License Agreement (it being understood that such
on-going payment obligations to be assumed shall not exceed the current payment
structure as set forth on Exhibit L attached hereto, and that the $[*] per
reservation monthly usage fees shall be subject to renegotiation at the time of
such assignment) or (B) cause TTG to issue to MS for the sole use of MS Travel a
worldwide license to the object code of CoRRe and its enhancements,
modifications, improvements and customizations with a fair market value license
fee and with a fixed monthly maintenance fee which on an annualized basis shall
not exceed fifteen percent (15%) of the license fee; (ii) assign to MS WTP's
license agreement for TravelMan for no additional payment by MS to TravelMan's
licensor except for the complete assumption of all on-going obligations under
the existing license agreement; and (iii) license to MS on a non-exclusive basis
all of the other WTP Tools, all in order to permit MS to provide uninterrupted
service to its customers. WTP agrees that it will ensure that OFS does not amend
Section 2.2b of the End User Software License Agreement in any way that will
lessen MS' rights to assignment of such agreements or increase the fees that
will be owed as a result thereby; however WTP agrees to cause OFS

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to review the monthly usage fees in the End User Software License Agreement with
TTG at the time of any assignment and to assist MS in the negotiation of lower
fees if commercially reasonable at that time given the experience in using CoRRe
during the term of this Agreement. WTP also agrees that it will, for the
duration of this Agreement, continue to own or control, directly or indirectly,
TTG and OFS; provided, however, that in the event that WTP decides to divest TTG
and/or OFS, it shall require the purchaser of any of such entities to assume the
obligations imposed on WTP hereunder with respect to the maintenance and
assignment of the End User Software License Agreement and/or the license of the
CoRRe technology.

         (f)      MS Products. MS will provide WTP at no charge with copies of
the MS software products as described in Exhibit B ("MS Products"). Effective
upon the delivery of the MS Products to WTP, MS shall be deemed to have granted
to WTP a non-exclusive, personal, non-transferable, non-assignable, royalty-free
license to use the MS Products at the Druid Hills and Peachtree Facilities under
the terms of the EULA accompanying each of the Products for the sole purpose of
providing Services exclusively to MS customers as provided for under the terms
of this Agreement. Notwithstanding the terms of the EULAs accompanying the MS
Products, WTP shall be entitled to reproduce a number of copies of the MS
Products (including all related documentation) as set forth in Exhibit B. Upon
the expiration or termination of this Agreement, WTP's license to use and
reproduce such MS Products will automatically terminate, and WTP shall within
ten (10) days thereafter either (i) return all copies of the MS Products
including all related documentations licensed to WTP pursuant to this Agreement
in its possession to MS, (ii) provide written certification to MS signed by an
authorized representative of WTP that WTP has destroyed all copies of the
Products (including all related documentation) licensed to WTP pursuant to this
Agreement in its possession, or (iii) if MS has offered to continue the license
of such MS Products to WTP, license such MS Products at their then-current fair
market value.

4.      Warranties

        (a)    WTP warrants that:

                  (i)      It possesses all necessary authority to enter into
         this Agreement, and that by so doing it does not violate any other
         agreements to which it is a party; and

                  (ii)     The Services will be performed in a professional
         manner and shall conform in all material respects with the service
         requirements set forth in this Agreement including, without limitation,
         those set forth in Exhibits A and C. WTP shall not knowingly or
         negligently engage in hidden city ticketing, beyond point ticketing
         cross-border ticketing and speculative or abusive bookings or other
         violations of any airlines' Conditions of Carriage, tariffs and other
         rules and regulations; and

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                  (iii)    The Services will be performed by (i) employees of
         WTP acting within the scope of their employment who have signed
         confidentiality agreements with WTP (with appropriate acknowledgments
         of confidentiality) substantially in the form attached as Exhibit K,
         or (ii) by GTS under written contractual obligations to WTP pursuant to
         Section 11 below, through employees of GTS acting within the scope of
         their employment who have signed confidentiality agreements with GTS
         (with appropriate acknowledgments of confidentiality) substantially in
         the form attached as Exhibit K; and

                  (iv)     In providing Services to MS Travel customers and any
         other persons or entities, WTP shall make no representations nor
         undertake any obligations on behalf of MS concerning the Services
         and/or any other MS products or services beyond those expressly made or
         undertaken by MS Travel and communicated to MS Travel customers on the
         MS Travel web site. WTP, including all of WTP's employees, temporary
         employees and contractor GTS pursuant to Section 11 below, shall
         conform to all applicable laws and government rules and regulations.
         WTP assumes all responsibility for providing any training that may be
         required to ensure compliance with such legal requirements. WTP shall
         offer to MS Travel customers only those Services authorized by this
         Agreement, advising customers requesting other services that MS Travel
         does not provide such services, and then documenting and advising MS of
         all such requests; and

                  (v)      Any and all software and materials WTP publishes or
         uses in providing the Services under this Agreement do not and will not
         infringe any intellectual property rights owned by MS or any other
         person or entity including, but not limited to, any copyright, patent,
         trademark or trade secret; and

                  (vi)     Except as otherwise provided in this Agreement, WTP
         will not reproduce, sell, publish, or in any manner commercially
         exploit the Microsoft(R) name or any information or derivatives of
         information acquired in connection with its provision of Services or
         allow such reproduction, sale, publication or exploitation by any
         employee or person retained for the purpose of providing such services
         except as agreed to in writing by MS; and

                  (vii)    Prior to the commencement of the work to be performed
         hereunder and throughout the entire performance by WTP, WTP shall
         procure and maintain insurance adequate to cover any and all liability
         which WTP may incur as a result of the performance of work included in
         this Agreement. Such insurance shall be in a form and with insurers
         acceptable to MS, and shall comply with the following minimum
         requirements:

                           (A)      Commercial General Liability insurance of
                  the Occurrence Form, with policy limits of not less than Five
                  Million Dollars ($5,000,000.00) combined single limit each
                  occurrence for

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                  Bodily Injury and Property Damage combined, and Five Million
                  Dollars ($5,000,000) Personal and Advertising Injury Limit.

                           (B)      Professional Liability And Errors &
                  Omissions Liability Insurance with policy limits of not less
                  than Five Million Dollars ($5,000,000.00) each claim with a
                  deductible of not more than $25,000.00. Such insurance shall
                  include coverage for infringement of proprietary rights of any
                  third party, including without limitation copyright, trade
                  secret and trademark infringement as related to WTPs
                  performance under this Agreement. Throughout the term of this
                  Agreement, the Professional Liability And Errors & Omissions
                  Liability Insurance retroactive coverage date will be no later
                  than the Effective Date of this Agreement. Upon expiration or
                  termination of this Agreement, WTP will maintain an extended
                  reporting period providing that claims first made and reported
                  to the insurance company within one year after the end of this
                  Agreement will deemed to have been made during the policy
                  period.

         A copy of the certificate of insurance shall be included as Exhibit J.
Failure by WTP to furnish certificates of insurance or failure by MS to request
same shall not constitute a waiver by MS of any of the insurance requirements
set forth herein. WTP shall notify MS in writing at least thirty (30) days
advance if WTP's insurance coverage is to be canceled or materially altered so
as not to comply with the requirements of this section.

        In the event of such failure on the part of WTP to provide the
certificates as requested herein, and in the event of liability or expense
incurred by MS as a result of such failure by WTP, WTP hereby agrees to
indemnify MS for all liability and expense (including reasonable attorneys' fees
and expenses associated with establishing the right to indemnity) incurred by MS
as a result of such failure by WTP; and

        (viii)   Individuals it places in contact with MS Travel Customer
Information or MS Confidential Information shall not have been convicted of a
felony as an adult or released from prison within the last seven (7) years.

        (ix)     TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WTP AND ITS
SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED,
STATUTORY OR OTHERWISE, WITH RESPECT TO THE PRODUCTS AND SERVICES PROVIDED
PURSUANT TO THIS AGREEMENT, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
AND (EXCEPT AS SET FORTH IN SECTION 7(c)) NON-INFRINGEMENT.

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         (b)      MS warrants that:

                  (i)      Any MS Products supplied, including but not limited
         to those described in Exhibit B, and any services performed by MS
         pursuant to this Agreement will, respectively, conform substantially to
         the relevant product documentation and be performed in a professional
         manner.

                  (ii)     The Expedia User Management Tools do not and will not
         so infringe any intellectual property rights owned by any other person
         or entity including, but not limited to, any copyright, patent,
         trademark or trade secret to the extent that WTP will be required to
         refrain from using such toots (and MS will not be able to provide
         substitute technology which reasonably provides the same or similar
         functionality) with the overall result that WTP will not be able to
         reasonably perform the Services as intended herein; and

                  (iii)    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MS
         AND ITS SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS,
         EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE PRODUCTS
         AND SERVICES PROVIDED PURSUANT TO THIS AGREEMENT, INCLUDING, BUT NOT
         LIMITED TO, THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY,
         FITNESS FOR A PARTICULAR PURPOSE, AND (EXCEPT AS SET FORTH IN SECTION
         7(d)) NON-INFRINGEMENT.

5.       Personnel.

         (a)      WTP personnel assigned to MS Travel shall be employees of WTP
and not employees of MS and shall remain under the direction and control of WTP,
subject to ARC or other regulatory requirements. These WTP personnel shall
receive such salaries, compensation and benefits as WTP shall determine. WTP
agrees to be responsible for all of its federal and state taxes, withholding,
social security, insurance and other benefits, and all salaries, benefits and
other costs of such WTP personnel.

         (b)      Notwithstanding the foregoing, WTP personnel assigned to MS
Travel shall adhere to MS quality control standards as set forth in Exhibit C
and be qualified to run an ARC-approved travel agency office. An ARC Qualifier
must be present at the Druid Hills Facility to provide Services for MS Travel.

         (c)      MS shall have the option to participate in any decisions
regarding any assignment of WTP personnel to MS Travel. WTP acknowledges MS'
right to require immediate removal and prompt replacement of any WTP or GTS
employee, or agent performing WTP's obligations under this Agreement who engages
in any conduct prohibited by law or inconsistent with MS policy as set forth in
Exhibit E.

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6.       Non-Competition and Non-Solicitation.

         (a)      WTP personnel shall not target or solicit MS Travel customers
for additional travel business beyond provision of the Services governed by this
Agreement, nor shall WTP use information gained in the provision of the Services
to compete with MS Travel in providing travel services.

         (b)      Notwithstanding the preceding section 6(a), WTP shall not be
prohibited from providing services to MS Travel customers who contact WTP
independently (other than in conjunction with MS Travel), or whose names appear
on mailing lists developed independently of MS Travel or who were customers of
WTP prior to the Effective Date.

         (c)      MS shall not solicit WTP personnel assigned to MS Travel to
work for MS without prior notice to senior management of WTP.

7.       Indemnification.

         (a)      WTP General Indemnification. WTP agrees to indemnify, defend,
and hold MS harmless from and against any and all claims, actions, demands, and
costs, including reasonable attorneys' fees and expenses arising out of or in
connection with third party claims as a result of the performance of the
Services provided under this Agreement by WTP or its employees, independent
contractors or subcontractors and agents, including without limitation GTS ("WTP
Indemnified Claims"). Acts for which WTP shall indemnify MS include, but shall
not be limited to, representations or obligations undertaken on behalf of MS
concerning the Services to customers which exceed the scope of the Services as
set forth in this Agreement, any act or omission in violation of any
applicable government statutes, laws, rules and regulations or industry rules
and regulations; or violation of any airline's Conditions of Carriage, tariffs,
or other rules. Omissions for which WTP shall indemnify MS include, but shall
not be limited to, failure to report reservation information accurately and
promptly to ARC. MS reserves the right to control the defense of any WTP
indemnified Claim and to conduct all proceedings or negotiations in connection
therewith, and if it so undertakes, all other proceedings or negotiations to
settle or defend any such WTP Indemnified Claim shall be at MS' expense,
provided that (i) WTP shall have the right to approve of any settlement of any
such WTP Indemnified Claim; such approval shall not be unreasonably withheld,
and (ii) MS shall be responsible for payment of all attorneys' fees incurred by
MS after it his exercised its rights to control the defense. WTP shall pay any
and all expenses and other reasonable costs incurred by MS arising in connection
with its obligations under this Section 7(a) promptly upon demand.

         (b)      MS General Indemnification. MS agrees to indemnify, defend and
hold WTP harmless from and against any and all claims. actions, demands,
liabilities, and costs, including reasonable attorneys' fees and expenses,
arising out of or in connection with third party claims as a result of  (i)
the business of MS Travel unless arising out of or in connection with
circumstances for which WTP is indemnifying MS pursuant to Section.

                                    Page 12
<PAGE>   13

7(a) above; and (ii) any injuries to the person or property of any MS Travel
customer while traveling on an MS Travel itinerary unless arising out of or in
connection with the negligence of WTP ("MS Indemnified Claim"). WTP reserves the
right to control the defense of any MS Indemnified Claim and to conduct all
proceedings or negotiations in connection therewith, and, if it so undertakes,
all other proceedings or negotiations to settle or defend any such MS
Indemnified Claim shall be at WTP's expense, provided that (i) MS shall have the
right to approve of any settlement of any such MS Indemnified Claim, such
approval shall not be unreasonably withheld, and (ii) WTP shall be responsible
for payment of all attorneys' fees incurred by WTP after it has exercised its
right to control the defense. MS shall pay any and all expenses and other costs
incurred by WTP arising in connection with its obligations under this Section
7(b) promptly upon demand.

         (c)      WTP Intellectual Property Indemnification.

                  (i)      Indemnified Claims. WTP agrees to defend MS against,
         and pay the amount of any adverse final judgment or settlement to which
         WTP consents resulting from, any third party claim(s) ("Indemnified IP
         Claims") that any WTP Tools or any portion thereof, or WTP's provision
         of any services pursuant to this Agreement, infringes any third party
         patent, copyright, trademark or trade secret enforceable under the laws
         of the United States; provided that WTP is notified promptly in writing
         of the Indemnified IP Claim and has sole control over its defense and
         settlement, and MS provides reasonable assistance in the defense and/or
         settlement of such claim.

                  (ii)     Exclusions. Notwithstanding Section 7(c)(i) above,
         WTP shall have no liability for any intellectual property infringement
         claim (including an Indemnified IP Claim) that arises as a result of
         (i) MS' use of the WTP Tools after a reasonable time from WTP's written
         notice that MS should cease use of the WTP Tools due to such a claim,
         provided WTP has delivered a non-infringing substitute that complies
         with applicable specifications and is capable of being deployed by MS;
         or (ii) MS' combination of the WTP Tools with a non-WTP product,
         program or data; or (iii) MS' adaptation or modification of any WTP
         Tool. For all claims described in clauses (i)-(iii) above of this
         Section 7(c)(ii), MS agrees to defend WTP against, and pay the amount
         of any adverse final judgment or settlement to which MS consents
         resulting from, such claims, provided that MS is notified promptly in
         writing of such a claim and MS has sole control over its defense or
         settlement, and WTP provides reasonable assistance in the defense
         and/or settlement of such claim.

                  (iii)    WTP' Rights in the Event of Intellectual Property
         Infringement Claim. In the event WTP receives information concerning an
         intellectual property infringement claim (including and Indemnified IP
         Claim) related to the WTP Tools, WTP may at its expense, without
         obligation to do so, either (i) procure for MS the right to continue to
         use the alleged infringing release of the WTP Tools, or (ii) replace or
         modify the release of the WTP Tools to make it non-infringing, and in

                                    Page 13
<PAGE>   14

         which case, MS shall thereupon cease use of the alleged infringing
         release of the WTP Tools.

         (d)      MS Intellectual Property Indemnification.

                  (i)      Indemnified Claims. MS agrees to defend WTP against,
         and pay the amount of any adverse final judgment or settlement to which
         MS consents resulting from, any third party claim(s) ("Indemnified IP
         Claims") that the MS Tools or any portion thereof, or MS' provision of
         any services pursuant to this Agreement, infringe any third party
         patent, copyright, trademark or trade secret enforceable under the laws
         of the United States; provided that MS is notified promptly in writing
         of the Indemnified IP Claim and has sole control over its defense and
         settlement, and WTP provides reasonable assistance in the defense
         and/or settlement of such claim.

                  (ii)     Exclusions. Notwithstanding Section 7(d)(i) above, MS
         shall have no liability for any intellectual property infringement
         claim (including an Indemnified IP Claim) that arises as a result of
         (i) WTP's use of the MS Products or Expedia User Management Tools (the
         "MS Tools") after a reasonable time from MS' written notice that WTP
         should cease use of the MS Tools due to such a claim, provided MS has
         delivered a non-infringing substitute that complies with applicable
         specifications and is capable of being deployed by WTP; or (ii) WTP's
         combination of an MS Tool with a non-MS product, program or data; or
         (iii) WTP's adaptation or modification of any of the MS Tools. For all
         claims described in clauses (i)-(iii) of this Section 7(d)(ii), WTP
         agrees to defend MS against, and pay the amount of any adverse final
         judgment or settlement to which WTP consents resulting from, such
         claims, provided that WTP is notified promptly in writing of such a
         claim and WTP has sole control over its defense or settlement, and MS
         provides reasonable assistance in the defense and/or settlement of such
         claim.

                  (iii)    MS' Rights in the Event of Intellectual Property
         Infringement Claim. In the event MS receives information concerning an
         intellectual property infringement claim (including an Indemnified IP
         Claim) related to the MS Tools, MS may at its expense, without
         obligation to do so, either (i) procure for WTP the right to continue
         to use the alleged infringing release of the MS Tools, or (ii) replace
         or modify the MS Tools to make them non-infringing, and in which case,
         WTP shall thereupon cease use of the alleged infringing release of the
         MS Tools.

8.      Term and Default.

         (a)      This Agreement shall commence as of the Effective Date, and
shall continue in force for a period of three (3) years thereafter unless
earlier terminated by either party as provided in this Agreement or Exhibits
hereto. This Agreement

                                    Page 14
<PAGE>   15
automatically shall be renewed for a further period of one (1) year, unless
either party has notified the other party in writing at least 180 days prior to
the third anniversary of the Effective Date of its intent not to renew, such
renewal to be subject to earlier termination as provided in this Agreement or
Exhibits hereto. Any renewal pursuant to this Section shall be on the same terms
and conditions as are contained in this Agreement.

         (b)      MS may, in its sole discretion, terminate this Agreement
without cause with 180 days' notice to WTP. In the event of such termination
solely for the convenience of MS, WTP shall be entitled to compensation in
accordance with Section 5 of Exhibit D with any reconciling payments to be
completed no later than sixty (60) days following such termination. The parties
agree that this amount is a fair and reasonable estimate of liquidated damages,
and is not intended as a penalty for termination.

         (c)      This Agreement may be terminated by either party in the event
the other party (the "Other Party" for the purposes of this subsection)
materially fails to perform or comply with any material provision of this
Agreement and fails to cure such non-performance or non-compliance within thirty
(30) days after receipt of notice thereof, assigns its rights or interest in the
Agreement in contravention of Section 14(f) or suspends performance of its
obligations as described in Section 14(i) or becomes insolvent or admits in
writing its inability to pay its debts as they become due or makes an assignment
for the benefit of creditors or if a petition under any bankruptcy act,
receivership statute or the like, as they now exist or as they may be amended,
is filed by the Other Party or by any third party or an application for a
receiver is made by anyone and such application is not resolved favorably to the
Other Party within sixty (60) days.

         (d)      This Agreement may be terminated by MS pursuant to the
provisions of Section 9.

         (e)      Sections 2, 3(b), 3(c), 3(d), 3(f), 4, 5, 6, 7, 8(e), 8(f),
8(g), 10, 11, 12, 13, and 14 of this Agreement shall survive termination for any
reason.

         (f)      Upon the expiration or earlier termination of this Agreement,
(i) WTP shall cooperate with MS to assist in the orderly transition of Services
to MS, or to any third party as MS may direct, in a professional manner, with no
disruption to customer service; and (ii) WTP shall remove all software and
equipment provided by MS and shall deliver all such software and equipment to
MS, including but not limited to those items detailed in Exhibit B, subject to
WTP's possible option to purchase set forth in Section 8(g)(i). Upon MS'
request, WTP shall provide "train the trainer" training to MS or a third party
or parties, with the cost of the WTP personnel providing the training to be paid
by MS.

         (g)      In the event of termination or expiration of this Agreement:

                  (i)      MS, at its option, may make available to WTP all or
         substantially all of the software, hardware and equipment provided by
         MS at the Druid Hills Facility and Peachtree Facility as described in
         Exhibit B for purchase (in the case

                                    Page 15
<PAGE>   16
         of hardware and equipment) or license (in the case of software). In the
         event MS offers such items for purchase or license, the price(s)
         therefor shall be based upon their then-current fair market value.

                  (ii)     WTP will make available to MS the leasehold
         improvements, telecommunication systems, furniture and fixtures, and
         proprietary software (such as CoRRe(TM) and other WTP Tools) set forth
         in Section l(g)(iii) for purchase (in the case of equipment and other
         tangible property) or license (in the case of the software). The
         purchase price(s) for such items other than software shall be based
         upon their then-current fair market value. The software shall be
         licensed or assigned on the terms set forth in Section 3(e).

9.       Default in Performance and Remedies. During the term of this Agreement:

         (a)      In the event WTP breaches the provisions of Section 10 or if
MS or WTP receives a notice of complaint from ARC as a result of WTP's acts or
omissions, such breach will justify termination for cause, and MS may terminate
this Agreement immediately with no further obligation to WTP.

         (b)      In the event WTP fails to meet the performance requirements as
specified in this Agreement and in Exhibit C (the "Service Process
Requirements"), MS shall give WTP notice of such non-compliance and WTP shall
have 24 hours after receipt of such notice to correct such non-compliance.

         (c)      In the event there is a continued failure by WTP to meet the
Service Process Requirements, and MS has not terminated WTP for its first
failure to meet these requirements, WTP shall, at MS' request, provide a
corrective action plan within forty-eight (48) hours, including training and
staffing plans, to MS for approval. MS shall review and approve such corrective
action plan or provide required changes to WTP within five (5) business days
from its receipt of such plan.

         (d)      In the event the Service Process Requirements are not met by
WTP within the time period set forth in any corrective action plan, as approved
or changed by MS, MS shall have the option to require WTP to pay MS an amount
equaling 15% of average daily gross revenues earned by WTP pursuant to this
Agreement (such average to be based upon the period commencing on the later to
occur of the launch of MS Travel or the Effective Date and ending as of the date
of MS' exercise of its option to collect liquidated damages pursuant to this
Section 9(d), as liquidated damages and not as penalty, for each additional day
WTP fails to meet such Service Process Requirements. Such accrual of liquidated
damages shall terminate upon the termination or expiration of this Agreement;
however, the obligation to pay such accrued liquidated damages shall continue
until paid.

         (e)      In the event the Service Process Requirements are not met by
WTP within the time period set forth in any corrective action plan, as approved
or changed by MS, MS

                                    Page 16
<PAGE>   17
shall have the right to terminate this Agreement for cause, with no further
obligation to WTP under this Agreement.

        (f)       Any liquidated damages described in this section shall be
deducted from amounts due to WTP under Section 2 and Exhibit D. WTP shall pay
directly to MS any liquidated damages in excess of such amounts due.

        (g)       The Service Process Requirements set forth in Exhibit C will
be reviewed at the end of the first three months after the launch of MS Travel
and the parties shall consider appropriate revisions thereto.

        (h)       All remedies set forth in this section shall be in addition to
and not in lieu of any other remedies available to MS under this Agreement at
law or in equity.

10.      Confidentiality and Publicity.

        (a)      MS and WTP agree that the terms of the Non-Disclosure Agreement
executed by the parties, dated and attached hereto as Exhibit I shall be deemed
incorporated herein, and further, that all terms and conditions of this
Agreement shall be deemed Confidential Information as defined in such
Non-Disclosure Agreement.

         (b)      The parties acknowledge that monetary damages may not be a
sufficient remedy for unauthorized disclosure or use of Confidential Information
and that the parties may seek, without waiving any other rights or remedies,
such injunctive or equitable relief as may be deemed proper by a court of
competent jurisdiction.

         (c)      WTP shall not issue any press release or advertising
concerning WTP's relationship with MS and the Services hereunder, without MS'
written pre-approval.

11.      Services in Canada. WTP will subcontract with GTS to provide
Services in Canada.

         (a)      The contract between WTP and GTS will require GTS to perform a
subset of the Services described in Exhibit A sufficient to enable WTP to offer
all Services described in Exhibit A, including without limitation the provision
to WTP Of sufficient reports to support WTP's reporting obligations under
Section 1(1) of this Agreement.

         (b)      MS will compensate WTP for the Services provided in Canada
using the event-based fee schedule in Exhibit D. WTP will be solely responsible
for any payments or other compensation provided to GTS for the Services provided
by GTS to support MS Travel in Canada.

         (c)      The contract between WTP and GTS shall require GTS to comply
with obligations substantially similar to those imposed on WTP by Section 10
above; further, any such agreement shall expressly provide that MS is a third
party beneficiary of such

                                    Page 17
<PAGE>   18
agreement with rights to enforce such agreement. Finally, WTP warrants and
represents that it will ensure that GTS will perform any services in accordance
with the service and performance requirements set forth this in this Agreement
including, without limitation, those set forth in all Exhibits attached hereto,
and abide by all other terms and conditions of this Agreement.

12.      Notices and Requests. All notices, authorizations, and requests in
connection with this Agreement shall be deemed given on the day they are (i)
deposited in the mail, postage prepaid, certified or registered, return receipt
requested; or (ii) sent by air courier, charges prepaid, with a confirming
telefax; or (iii) transmitted, if transmitted by facsimile, and addressed as
follows:

Notices to WTP:

               WORLDTRAVEL PARTNERS
               1055 Lenox Park Blvd., Suite 400
               Atlanta, GA 30319

               ATTN Danny Hood
               Phone: (404) 841-6600
               Fax: (404) 814-2983

        With a copy to: Demme Wiggim

Notices to MS:

               MICROSOFT CORPORATION
               One Microsoft Way
               Redmond, WA 98052-6399

               ATTN: Travel Product Unit Manager
               Phone: (206) 882-8080
               Fax: (206) 936-7329

        With a copy to: Travel Operations Manager

        With a copy to: Law & Corporate Affairs

or to such other address as the party to receive the notice or request so
designates by written notice to the other.

13.      Audit. WTP shall keep all usual and proper records relating to its
compliance with the terms of this Agreement. MS reserves the right to, through
the use of a mutually agreed to independent auditor, audit WTP's systems and
records specifically related to this Agreement during the term of this Agreement
and for a period of three years

                                    Page 18
<PAGE>   19

thereafter, provided that such audit(s) shall be conducted during normal
business hours in such a manner as not to interfere unreasonably with the
operations of WTP. Audit expenses shall be paid by MS unless material
discrepancies are disclosed by the audit, in which case audit expenses shall be
paid by WTP. MS' audit rights referred to in this section shall be reasonable in
scope, but will be of an expansive scope if MS' audit reveals material
discrepancies.

14.      General.

         (a)      This Agreement shall be construed and controlled by the laws
of the State of Washington, and WTP consents to jurisdiction and venue in the
state and federal courts sitting in the State of Washington. Process may be
saved on either party by US Mail, postage prepaid, certified or registered,
return receipt requested, or by such other method as is authorized by law.

         (b)      Neither this Agreement, nor any terms or conditions contained
herein, shall be construed as creating a partnership, joint venture, agency
relationship, employer/employee relationship or franchise.

         (c)      This Agreement, including all Exhibits attached hereto,
constitutes the entire agreement between the parties with respect to the subject
matter hereof and supersedes all prior and contemporaneous agreements or
communications with respect to the subject matter hereof, with the exception of
the Non-Disclosure Agreement between the parties referenced herein. This
Agreement shall not be modified except by a written agreement dated subsequent
to the date of this Agreement and signed on behalf of WTP and MS by their
respective duly authorized representatives.

         (d)      No waiver of any breach of any provision of this Agreement
shall constitute a waiver of any prior, concurrent, or subsequent breach of the
same or any other provisions hereof, and no waiver shall be effective unless
made in writing and signed by an authorized representative of the waiving party.

         (e)      If any provision of this Agreement shall be held by a court of
competent jurisdiction to be illegal, invalid, or unenforceable, the remaining
provisions shall remain in full force and effect.

         (f)      The rights and obligations hereunder shall be binding upon and
inure to the benefit of the successors and assigns of the parties hereto,
provided any rights or obligations hereunder shall not be assigned by either
party without the prior written consent of the other party, which consent shall
not be unreasonably withheld. Notwithstanding the foregoing, if WTP is
reorganized into another form of entity with the effect that the new entity owns
substantially all of the current assets and business of WTP and that the new
entity is controlled by the same person(s) as currently control WTP, this
Agreement may be assigned to such new entity without prior written consent of
MS.

                                    Page 19
<PAGE>   20

         (g)      In any suit or action to enforce any right or remedy under
this Agreement or to interpret any provision of this Agreement, the prevailing
party will be entitled to recover its costs, including reasonable attorney's
fees.

         (h)      The section headings herein are for the convenience of the
parties and shall not be deemed to supersede or modify any provisions.

         (i)      If either party is unable to perform under this Agreement due
to circumstances or causes beyond its control, and which could not by reasonable
diligence have been avoided, such party shall have the option, without
liability, of suspending performance of its obligations under this Agreement
for the duration of such contingency upon written notice to the other party.
However, either party may terminate this Agreement upon written notice to the
other party in the event that such other party has suspended performance of its
obligations under this Agreement for more than thirty (30) days.

         (k)      This Agreement does not constitute an offer by MS and shall
not be effective until signed by both parties.

         IN WITNESS WHEREOF, the parties have executed this Agreement as of the
date first above written.

MICROSOFT CORPORATION                      WORLDTRAVEL PARTNERS, L.P.
One Microsoft Way                          1055 Lenox Park Blvd., Suite 400
Redmond, WA 98052-6399                     Atlanta, GA 30319

/s/ John Neilson                           /s/ Danny B. Hood
----------------------------               ------------------------------------
By                                         By

John Neilson                               Danny B. Hood
----------------------------               ------------------------------------
Name (print)                               Name (print)

Vice President                             President - Corporate & Technology
----------------------------               ------------------------------------
Title                                      Title

                                    Page 20

<PAGE>   21

                             EXHIBIT A - SERVICES

WTP will provide the following travel services (the "Services"):

<TABLE>
<CAPTION>
SERVICE                                         DESCRIPTION
-------                                         -----------
<S>                                             <C>
1.  Take call                                   Answer incoming call from MS travel
                                                customer who has made a reservation using
                                                MS Travel but has not completed the
                                                reservation, or from MS Travel customer in
                                                need of en route travel assistance.

2.  Complete reservation                        Obtain any additional information required
                                                from MS Travel Customer, including any
                                                necessary billing information; book travel
                                                reservation using ARC and BSP numbers
                                                assigned to MS or to WTP (including but not
                                                limited to those numbers assigned to WTP
                                                "Doing Business As Microsoft"); validate
                                                reservation and obtain confirmation from
                                                travel supplier.

3.  Issue air travel tickets                    Issue ARC or BSP tickets for airline travel
                                                purchased by MS Travel customer.

4.  Distribute travel documents                 Prepare itinerary for MS Travel customer
                                                showing all travel reservations and
                                                purchases; distribute and deliver to
                                                customer with any tickets issued via
                                                carrier pursuant to Exhibit C, Section 3.

5.  Assist traveler                             Make any necessary changes to reservation;
                                                facilitate exchanges, refunds, rebookings,
                                                and cancellations in the event of travel
                                                interruption for any reason.

6.  Perform ARC/IATA Accounting                 Report to ARC and/or IATA weekly (or on a
                                                more frequent basis if required or
                                                permitted by ARC/IATA) all ARC/IATA
                                                transactions to enable payment of
                                                commissions to MS; provide copies to MS.

7.  Invoice deferred payment travel             Cooperate with DESIGNATED CRS(S) to
    suppliers (non-air)                         prepare invoices on behalf of MS to car
                                                rental companies, hotels, and any other
                                                travel suppliers who are paid directly by MS
                                                Travel customer at time of travel, using the
                                                MS-negotiated commission/event fee.

8.  Collect payments from deferred              Operate a lockbox for receipt of
    payment travel suppliers                    commissions/transaction fees from deferred
                                                payment travel suppliers.

9.  Reconcile deferred payment                  Reconcile commissions/transaction fees
    commissions/transaction fees                received from deferred payment travel
                                                suppliers with reservation records.

10. Account for WTP-assigned MS Travel          Account for MS Travel reservations booked
    commissions                                 using WTP ARC or BSP numbers; include
                                                commissions/transaction fees so earned in
                                                amounts deposited daily to the MS bank
                                                account.

11. Account for international travel            Account for international or other "split
                                                ticketing" transactions from MS Travel
                                                customers referred to WTP outside the U.S.
                                                domestic airline GDS systems; include 60%
                                                of commissions so earned in amounts
                                                deposited daily to the MS bank account.

12. Remit commissions/transaction fees to       Deposit daily the commissions/transaction
    MS                                          fees earned for MS Travel reservations,
                                                including the MS portion of international
                                                travel reservations, into the MS bank
                                                account.

13. Perform reservation quality control         Utilize CoRRe(TM) and/or other quality
                                                control systems to maintain reservation
                                                quality standards pursuant to Exhibit C, to
                                                obtain seat assignments, and to provide
                                                international travel immunization and visa
                                                requirements; provide manual quality
                                                control at time of ticketing for manual
                                                reservations.

14. Provide Services in Canada                  Contract with GTS to provide travel
                                                services in Canada.

15. Provide full accounting                     Prepare and submit reports to MS pursuant
                                                to Exhibit G.

</TABLE>

<PAGE>   22
                          EXHIBIT B - MS DELIVERABLES

1.   MS will provide the following equipment to be used by WTP for the sole
     purpose of providing the Services under this Agreement:

         (a)  Thirteen (13) PC workstations to be used at Druid Hills Facility;

         (b)  Two (2) network servers, one each for Druid Hills Facility and
              Peachtree City Facility.

         (c)  Telecommunications equipment sufficient to provide connectivity
              to Redmond from each Facility for access to Expedia User
              Management Tools; and

         (d)  Four (4) GB Server workstations with mirrored drives for
              TravelMan.

2.   MS will provide the following software products to be used by WTP for the
     sole purpose of providing the Services under this Agreement:

         (a)  Two (2) complete CD-format packages of Microsoft Windows '95, one
              for each Facility;

         (b)  Thirty-five (35) licenses for Windows '95, to be distributed
              between the two facilities;

         (c)  Microsoft Internet Browser for each workstation at each facility;

         (d)  Microsoft Mail Client for each workstation at each facility;

         (e)  Access and connection to Redmond to Expedia User Management Tools.

3.   MS will provide the following services to assist WTP in providing the
     Services under this Agreement:

         (a)  Installation and maintenance of all equipment and software
              described in the preceding Sections 1 and 2 of this Exhibit B;

         (b)  Train-the-trainer training on each software product described
              in Section 2 of this Exhibit B, and for Expedia User Management
              Tools.

4.   In addition to the equipment, software and services provided above, MS
     will pay for the following items used by WTP for the sole purpose of
     providing the Services under this Agreement:

         (a)  Paper consumables and U.S. Postal Service postage (WTP will
              purchase directly and back-bill MS on the monthly invoice
              submitted pursuant to Section 2 of this Agreement);

         (b)  Establishment and per-minute charges for the toll-free telephone
              number used by MS Travel customers to reach WTP;

         (c)  Overnight and expedited delivery of travel documents to MS Travel
              customers (MS will provide airbills to be used by WTP);

         (d)  QuikTix Services or similar services, provided that WTP shall
              provide all back-office accounting and phone and e-mail customer
              support;

         (e)  Credit card clearing services;

         (f)  Establishment and maintenance of the lockbox and bank account to
              be used by WTP as described in Exhibit A.

Additional equipment and software products to be provided MS will be mutually
agreed upon as necessary to handle volume growth.
<PAGE>   23
                    EXHIBIT C - SERVICE PROCESS REQUIREMENTS

WTP will provide sufficient staff to meet the following requirements and
standards:

1.   With regard to MS Travel Customers

     (a)  [*]% of calls answered in [*] seconds or less;

     (b)  Call backs in [*] or less;

     (c)  [*]% of customers "very satisfied" with service, based on surveys
     using measures to be agreed upon by the parties;

     (d)  Written report within [*] days when research is required;

     (e)  Formalized escalation procedures and call scripts to be agreed upon by
     the parties.

2.   With regard to MS

     (a)  Response to requests from MS Operations Manager within [*] hours;

     (b)  Sales volume and revenue amounts available on a [*] basis.

3.   With regard to travel document delivery

     (a)  Same day as flight: ETDN or E-Ticket (where applicable)

     (b)  1 day before flight: ETDN or E-Ticket (where applicable)

     (c)  2 days before flight: ETDN, E-Ticket, overnight service (priority or 2
     day if applicable)

     (d)  3 days before flight: E-Ticket, overnight service/2 day

     (e)  4 - 10 days before flight: E-Ticket, overnight service/2 day

     (f)  10+ days before flight: E-Ticket, US Mail

These delivery schedules are subject to change pursuant to the procedures
manual to be prepared and maintained as set forth in Section 1(a) of the
Agreement.
<PAGE>   24
                              EXHIBIT D - PAYMENTS

1.   COMPONENTS OF WTP COMPENSATION: MS will compensate WTP for providing the
     Services, including those set forth in Exhibit A based on the following
     components: (a) Retail Event Fees; (b) One Time Implementation Fee; and (c)
     Fixed Cost Protection Amounts. Each of these components is subject to all
     conditions and restrictions as set forth in this Agreement and in this
     Exhibit D.

2.   DEFINITIONS

     (a)  "TA/CSR" means a WTP travel agent or customer service representative.

     (b)  "CRS" means a commercial computer reservation service, such as
          Worldspan, Sabre, or Apollo/Galileo.

     (c)  "NP" means a non participating CRS airline, hotel, or car rental
          company.

     (d)  "Event" means any activity where WTP receives compensation from MS due
          to back office processing and/or TA/CRS time.

     (e)  "Event Class" means a group of one or more Events that incur similar
          back office processing costs.

     (f)  "Event Cost" means a back office processing cost for an Event.

     (g)  "TA/CSR Cost" means a back office cost for the number of minutes of
          TA/CSR time necessary for any Event.

     (h)  "Management Fee" means an additional compensation payable at 25% of
          the Event Costs and TA/CSR Costs. This Management Fee is already
          included in the amounts listed in the Retail Event Matrix set forth in
          Attachment 1.

     (i)  "Event Class Fee" means the Event Costs plus the applicable Management
          Fee for an Event Class.

     (j)  "TA/CSR Fee" means the TA/CSR Costs plus the applicable Management
          Fee.

     (k)  "Retail Event Fee" means the total compensation payable per Event,
          which includes the Event Costs, TA/CSR Costs and the Management Fee.

     (l)  "Event Class A" means Events for Air Tickets, PNR rejected and
          Traditional TA events (manual bookings made with CRS participating
          suppliers).

     (m)  "Event Class B" means Events for airline: lost tickets, exchange
          tickets, void tickets, refund tickets, and debit memos.

     (n)  "Event Class C" means Events for hotel and/or car reservations that
          require documentation.

     (o)  "Event Class D" means an Event for a manual booking made for a NP
          travel agent airline ticket.

     (p)  "Event Class E" means an Event for a manual booking made for a NP
          hotel or car company, a NP Etix air ticket, or a NP ticket-less air
          booking.

     (q)  "Event Class F" means an Event for travel supplier commission
          collection.

     (r)  "Event Class G" means an Event for quality control of a hotel or car
          reservation.

     (s)  "Event Class H" means an Event for the handling and responding of
          customer service email inquiries through email.
<PAGE>   25
          (t)  "Air Tickets" means an Event for bookings for air travel process
               electronically through the MS automated reservation system
               without intervention of a TA/CSR. Costs cover printing, ticket
               packaging, accounting and reporting ("back office functions").
          (u)  "PNR Rejected" means an Event for a rejection by the CRS after
               the electronic booking has been made, due to airline schedule
               change(s). The TA/CSR will correct the booking and communicate
               the correction to the traveler via phone. Costs cover TA/CSR
               minutes and all back office functions.
          (v)  "Lost Tickets" means an Event for processing a lost airline
               ticket application, including TA/CSR minutes and all back office
               functions.
          (w)  "Exchange Tickets" means an Event for processing a new air ticket
               in exchange for a previously issued ticket. Costs cover TA/CSR
               minutes and all back office functions.
          (x)  "Void Tickets" means an Event for voiding an air ticket which was
               issued but not delivered. Costs cover TA/CSR minutes and all back
               office functions.
          (y)  "Refund Tickets" means an Event for voiding an air ticket which
               was issued and delivered. Costs cover TA/CSR minutes and all back
               office functions.
          (z)  "Debit Memo" means an Event for processing an airline debit memo,
               resulting from incorrect pricing from either the electronic
               reservation system or the CRS. Costs include all back office
               functions.
          (aa) "Hotel Change/Cancel" means an Event for processing changes or
               cancellations to hotel reservations. Costs include TA/CSR minutes
               and all back office functions.
          (bb) "Car Change/Cancel" means an Event for processing changes or
               cancellations to car reservations. Costs include TA/CSR minutes
               and all back office functions.

     3.   RETAIL EVENT FEES.

                    WTP will reduce the Retail Event Fees in the event that
     event thresholds are reached during the term of this Agreement. For
     purposes of this calculation, the first year will begin on the announced
     launch date for the MS Travel Service and will include events accumulated
     during "Alpha" and "Beta" test periods preceding such launch date. The
     reduced Retail Event Fees will take effect at the date the threshold is
     met. Retail Event Fees are set forth on Attachment 1.

          Events and cost per event shall be added to Attachment 1 as agreed to
     by the parties.

     4.   ONE-TIME IMPLEMENTATION FEE. In addition to the Retail Event Fees
          payable pursuant to the preceding sections, MS will pay WTP a
          one-time implementation fee of $[*], pursuant to Section 2(b)
          upon execution of this Agreement. In the event the MS Travel Event
          count volume reaches [*] Events during the first full year
          following launch of the MS Travel Service (the Event count to also
          include the Alpha and Beta test periods prior to such launch), WTP
          will reimburse $[*] in the first month following the end of the
          first full year following launch of the MS Travel Service.

<PAGE>   26
      5.  FIXED COST PROTECTION AMOUNTS. In the event the total Retail Event
          Fees payable to WTP pursuant to the Retail Event Fee Matrix in Section
          3 of this Exhibit D during each of the following Service Periods do
          not exceed the Fixed Cost Protection Amounts corresponding to that
          Service Period, MS will relinquish to WTP the difference by which the
          Fixed Cost Protection Amounts as listed below exceed such fees
          payable. Payment and reconciliation shall work as follows: "Alpha" and
          "Beta" amounts will be paid by MS to WTP pursuant to Section 2(b) upon
          execution of this Agreement. Should total Retail Event Fees exceed the
          Fixed Cost Protection Amounts corresponding to that Service Period, MS
          will deduct the Fixed Cost Protection Amount from the monthly
          compensation payable to WTP after such event occurs pursuant to
          Section 2 of this Agreement titled "Payments". In the event that total
          Retail Event Fees do not exceed the Fixed Cost Protection Amounts
          corresponding to that Service Period, WTP shall retain the portion of
          the Fixed Cost Protection Amount which represents the difference
          between the Fixed Cost Protection Amount and the total Retail Event
          Fees for such Service Period, and shall reimburse MS the remainder of
          the Fixed Cost Protection Amount (which remainder should equal the
          total Retail Event Fees for such Service Period). Payments under
          Section 5 of this Exhibit D are not affected by, nor do they affect,
          compensation payable to WTP under this Exhibit D other than Retail
          Event Fees, or any other payment described in this Agreement or its
          Exhibits.

          <TABLE>
          <S>                                      <C>
          SERVICE PERIOD                           FIXED COST PROTECTION AMOUNT
              "Alpha" Test as designated by MS              $[*]
              "Beta" Test as designated by MS               $[*]
          </TABLE>

     6.   CREDITS: Any payments due WTP pursuant to this Exhibit D may be
          reduced by the amount of any payment then due MS from WTP as provided
          in this Agreement or any Exhibit hereto.

<PAGE>   27

                      ATTACHMENT 1 TO EXHIBIT D - PAYMENTS

A.   Event Class Fees and TA/CSR Fees to be used to calculate Retail Event Fees:

<TABLE>
<CAPTION>
                                             TOTAL ANNUAL EVENTS

                         EVENT         0             [*]            [*]
                         CLASS         TO             TO            AND
                                      [*]            [*]          HIGHER
<S>                      <C>         <C>            <C>           <C>
Event Class Fee            A         $[*]           $[*]           $[*]
Event Class Fee            B         $[*]           $[*]           $[*]
Event Class Fee            C         $[*]           $[*]           $[*]
Event Class Fee            D          TBD*           TBD*           TBD*
Event Class Fee            E          TBD*           TBD*           TBD*
Event Class Fee            F          TBD*           TBD*           TBD*
Event Class Fee            G         $[*]           $[*]           $[*]
Event Class Fee            H         $[*]           $[*]           $[*]

TA/CSR Fee per minute                $[*]           $[*]           $[*]
</TABLE>

    *To be determined promptly after the expiration of six months after the
     Effective Date.

B.   Agreed-Upon Retail Event Fees for Specified Events. For each such
specified Event, the Retail Event Fees shall be as indicated irrespective of
actual back office processing costs or TA/CSR minutes for any such event.

                               RETAIL EVENT FEES

<TABLE>
<CAPTION>
                                                 TOTAL ANNUAL RETAIL EVENTS

EVENT                  EVENT    TA/CSR        0              [*]            [*]
                       CLASS    MINUTES       TO              TO            AND
                                             [*]             [*]           HIGHER
<S>                    <C>       <C>         <C>            <C>            <C>
Air Tickets              A       [*]         $[*]           $[*]           $[*]
PNR Rejected             A       [*]         $[*]           $[*]           $[*]
Lost Tickets             B       [*]         $[*]           $[*]           $[*]
Exchange Tickets         B       [*]         $[*]           $[*]           $[*]
Void Tickets             B       [*]         $[*]           $[*]           $[*]
Refund Tickets           B       [*]         $[*]           $[*]           $[*]
Debit Memo               B       [*]         $[*]           $[*]           $[*]
Hotel Change/Cancel      C       [*]         $[*]           $[*]           $[*]
  with document
Hotel Change/Cancel              [*]         $[*]           $[*]           $[*]
  without document
Car Change/Cancel        C       [*]         $[*]           $[*}           $[*]
  with document
Car Change/Cancel                [*]         $[*]           $[*]           $[*]
  without document
Hotel Reservation QC     G       [*]         $[*]           $[*]           $[*]
Email Inquiries          H       [*]         $[*]           $[*]           $[*]
</TABLE>

<PAGE>   28
                             EXHIBIT E - MS POLICIES

INTRODUCTION

The following code of conduct is not a contract. It is intended solely to
provide general guidance to vendors and their representatives to assist them in
functioning smoothly and efficiently while performing work for Microsoft.

Microsoft is committed to promoting a positive work environment. We expect our
vendors and their employees, agents, and subcontractors (collectively,
"representatives") to adhere to the same standards of conduct and behavior that
we expect form our own employees while you and your representatives are on
Microsoft property or doing business with Microsoft.

The information outlined below is important and should be read carefully. All
third party vendors will be required to educate and, when appropriate, train
their representatives to ensure they are aware of Microsoft's expectations
regarding their behavior and the consequences of any breaches of Microsoft
policies.

The policies summarized below are non-exhaustive, and there may be other conduct
not specifically listed that would be unacceptable. Microsoft expects that
vendors and their representatives will conduct themselves in a professional
manner at all times while on Microsoft property or while doing business with
Microsoft. Microsoft may require the immediate removal of any vendor
representative who behaves in a manner that is unlawful or inconsistent with any
Microsoft policy, or that is otherwise deemed harmful to Microsoft's business.

E-MAIL

Electronic mail, or e-mail, provides an easy-to-use, efficient means of
communicating. The following guidelines for preparing and sending e-mail are
designed to ensure that each vendor and its representatives use the e-mail
system in an appropriate manner.

E-mail may not be used as a forum for political, religious, or other debates, or
as a form of entertainment (for example, chain letters). Use of e-mail must be
limited to Microsoft business. All e-mail group aliases (a pre-defined group of
users) must be for Microsoft business.

To informally exchange information over the computer on a variety of topics, use
the Microsoft Bulletin Board system.

Microsoft e-mail names are confidential. Do not give e-mail names to anyone
outside of Microsoft. Do not share your password with anyone, attempt to gain
access to anyone else's e-mail account, or use another's e-mail account without
permission.

<PAGE>   29
Microsoft prohibits obscene, profane, or otherwise offensive material from being
broadcast across the Microsoft network.

NON-SOLICITATION POLICY

Microsoft wants to provide a work environment that allows all employees, and
all vendors and their representatives to complete their tasks with the least
amount of disruption. Accordingly, vendors, their representatives, and any
other non-Microsoft employees are not allowed (while on Microsoft property or
while using Microsoft owned equipment) to engage in solicitation or distribution
of literature. This policy prohibits soliciting or handing out materials for
any purpose.

WTP ACCESS TO INFORMATION AND PROPERTY

E-mail and its contents, as well as any other data stored on or transmitted by
Microsoft-owned equipment, is the property of Microsoft and may be accessed by
Microsoft at any time. Accordingly, the content of e-mail, voice mail, and
similar data should not be regarded as protected by any personal right of
privacy.

Additionally, in order to evaluate and improve customer service, Microsoft may
monitor, as necessary, the telephone calls of vendors and their representatives
who work in customer service positions.

Any facilities or equipment, including but not limited to offices, desks,
computers, electronic media, motor vehicles, or lockers used by vendors and
their representatives while on Microsoft property or while conducting Microsoft
related business, may be accessed by Microsoft as needed. Accordingly, you
should not consider protected by any personal right of privacy anything brought
onto or stored on Microsoft property stored on Microsoft equipment, or used
while working on Microsoft related business. Any Microsoft property used by
vendors and their representatives while performing Microsoft related business
remains the property of Microsoft.

GIFTS

Microsoft employees cannot accept payments of any amount or gifts or favors
valued in excess of $100 from persons or firms with which we have business
dealings, unless prior approval is obtained from a vice president or more
senior company official. Accordingly, you and your representatives should
refrain from giving to Microsoft employees gifts with a value of more than $100.

INSIDER TRADING

All Microsoft employees, agency temporaries, independent contractors, and
vendor representatives are considered "insiders" for the purposes of state or
federal securities
<PAGE>   30

laws that prohibit insider trading. As an insider, no vendor nor vendor
representative may buy or sell Microsoft's or another company's stock when in
possession of information about Microsoft or another company that is not
available to the investing public and that could influence an investor's
decision to buy stock.

New insider-trading laws carry stiff penalties, and the Securities and
Exchange Commission (SEC) has a mandate to enforce these laws aggressively.
Because of Microsoft's visibility and the volatility of our stock, Microsoft is
carefully watched by the SEC. The Company can be negatively affected by insider
trading and may terminate the services of, or refuse to do further business
with, anyone found to have engaged in illegal insider trading.

PROPER USE OF SOFTWARE

The unauthorized duplication and use of software and/or documentation by
Microsoft vendors or contractors is a violation of the copyright laws of the
United States and all the other countries in which Microsoft Corporation and
its subsidiaries maintain offices. This applies equally to Microsoft software,
whether a Beta or a final version, and to non-Microsoft software. Violation of
copyright laws can subject vendors and Microsoft to liability for significant
civil and criminal penalties. In addition, Microsoft devotes considerable
resources around the world to educate software users about their obligation to
use and manage software properly. In order for this effort to be effective and
benefit the software industry, Microsoft must lead by example.

The following practices, unless granted by a specific license, are among those
prohibited by this policy:

     Making additional copies of third-party software products for your use on
     other computers.
     Making copies of software (third-party or Microsoft) for friends or
     associates.
     Distributing software over a network.
     Providing copies of software to bulletin board services

Helpdesk maintains a list of software products that have been licensed to
Microsoft for network use or on a site-license basis. Each department that
acquires third-party software is responsible for retaining proof of proper
licensing of that software, such as end user license agreements, original disks
and manuals, and receipts. If you have questions regarding the terms of any
third-party license agreement, contact Law and Corporate Affairs.

Failure to follow this policy can result in action against the vendor and its
representatives, including termination of the vendor representative's services
and/or termination of Microsoft's contract with the vendor.

CONFIDENTIALITY

All information supplied by Microsoft to vendors and their representatives
should be regarded as confidential unless otherwise notified. Vendors and their
representatives are not authorized to speak to the press on Microsoft's behalf,
unless expressly authorized to do so by Microsoft's Public Relations group.
Prior to performing any work for Microsoft, all vendors will be required to
sign a contract that includes a nondisclosure agreement.

VENDOR STANDARDS

Microsoft expects its chosen vendors to operate in the best interest of the
company at all times. It is expected that all equipment, manpower & services
will be provided at the highest quality level while maintaining flexibility and
cost effectiveness.

It is the responsibility of the vendor to inform its Microsoft contact (or a
member of Microsoft management) when situations develop that require the vendor
to operate in direct violation of the guidelines set forth in this document.

Additionally, in the event a Microsoft employee has a relationship (spouse or
other family relation, friend, domestic partner, etc.) with a vendor that might
create a conflict of interest or the appearance of a conflict of interest,
Microsoft senior management approval is required prior to contracting for the
services of said vendor.
<PAGE>   31

                          EXHIBIT F - WTP DELIVERABLES

In addition to the Services to be provided by WTP pursuant to Section 1 and
Exhibit A of this Agreement, WTP shall provide the following:

1.   Establishment and maintenance of CRS equipment and connectivity to the
Peachtree Facility;

2.   IVR phone prompting and reporting (MS reserves the right to assume this
responsibility), including call overflow capabilities to auxiliary facilities;

3.   General ledger/back office accounting system sufficient to provide reports
as set forth in Exhibit G and otherwise to provide the Services as set forth in
this Agreement;

4.   A copy of travel agency management reporting software used to provide
reports specified in Exhibit G, to be provided to MS, as well as access to the
Travel Agency Management Reporting Software;

5.   Storage of agent coupons, voids, ARC sales reports, agent sales summaries,
settlement authorization forms, and other necessary forms;

6.   Risk assessment services for international travel;

7.   Development of CoRRe to support email capability per TTG development
specifications.

8.   CRS scripts to increase agent productivity.

9.   Equipment to dynamically change IVR recording and equipment to play "hold"
advertising.
<PAGE>   32

                     EXHIBIT G - WTP REPORTING REQUIREMENTS

                                  See Attached

<PAGE>   33

                          TELEPHONE PERFORMANCE REPORT

<TABLE>
<CAPTION>

DAY                                              DATE    [   *   ]     [   *   ]     [  *  ]    [  *  ]
---                                             ------   ---------   -------------   --------   -------
<S>                                             <C>      <C>         <C>             <C>        <C>
Friday........................................   1-Nov    021               81           93       62
Saturday......................................   2-Nov    113               99           94       68
-------------------------------------------------------------------------------------------------------
Part Week.....................................            215               90         93.5       68
-------------------------------------------------------------------------------------------------------
Sunday........................................   3-Nov     94              145           91       62
Monday........................................   4-Nov     87              305           81       94
Tuesday.......................................   5-Nov    146              146           87       69
Wednesday.....................................   6-Nov    413              161           89       71
Thursday......................................   7-Nov    199               81           98       70
Friday........................................   8-Nov    154               99           96       62
Saturday......................................   9-Nov    216              145           93       61
-------------------------------------------------------------------------------------------------------
                                                         1309           154.57        90.71       94
-------------------------------------------------------------------------------------------------------
Sunday........................................  10-Nov    102              305           82       62
Monday........................................  11-Nov     99              146           89       94
Tuesday.......................................  12-Nov    172              161           88       69
Wednesday.....................................  13-Nov     87               81           99       71
Thursday......................................  14-Nov     96               99           97       70
Friday........................................  15-Nov    109              145           89       62
Saturday......................................  16-Nov    201              305           82       61
-------------------------------------------------------------------------------------------------------
                                                          866           177.43        89.43       71
-------------------------------------------------------------------------------------------------------
Sunday........................................  17-Nov    146              146           89       62
Monday........................................  18-Nov    149              161           88       77
Tuesday.......................................  19-Nov    102               81           95       69
Wednesday.....................................  20-Nov     99               99           96       71
Thursday......................................  21-Nov    121              145           89       70
Friday........................................  22-Nov    201              305           86       62
Saturday......................................  23-Nov    144              146           91       61
------------------------------------------------------------------------------------------------------
                                                          962           154.71        90.57       77
------------------------------------------------------------------------------------------------------
Sunday........................................  24-Nov    179              161           88       62
Monday........................................  26-Nov    205               81           99       94
Tuesday.......................................  27-Nov    184               99           98       69
Wednesday.....................................  28-Nov     99              145           89       71
Thursday......................................  29-Nov     86              305           89       70
Friday........................................  30-Nov    209              146           89       62
------------------------------------------------------------------------------------------------------
Part Week.....................................            962           156.17        91.80       94
------------------------------------------------------------------------------------------------------
Total Call....................................           4314                            85
</TABLE>

<PAGE>   34

                              WORLDTRAVEL PARTNERS
                          ONLINE FULFILLMENT SERVICES

<TABLE>
<CAPTION>

MICROSOFT CORPORATION                                                          MS SKU #......
One Microsoft Way                                                              Invoice Date:    9-Nov-96
Redmond WA 98052-6399                                                          Billing Period     Oct-96
Attn: Angela Schwartz

<S>                                                                  <C>            <C>              <C>                <C>
BACK OFFICE EVENTS                                                                    QUANTITY       SVC UNIT COST      TOTAL
Transactions Ticketed .............................................                     4790             [  *  ]        [  *  ]
Lost Ticket Applications ..........................................                       12             [  *  ]        [  *  ]
Exchange Transactions .............................................                      697             [  *  ]        [  *  ]
Voids .............................................................                      190             [  *  ]        [  *  ]
Refunds ...........................................................                      210             [  *  ]        [  *  ]
Debit Memos .......................................................                        3             [  *  ]        [  *  ]
Non-Air Invoices ..................................................                     1998             [  *  ]        [  *  ]

Total Back Office Events                                                                7900                            [  *  ]

ONLINE SUPPORT SERVICES                                              OCCURRENCES    TOTAL MINUTES    SVC. UNIT COST     TOTAL
Reservation Changes ...............................................     910            [  *  ]           [  *  ]        [  *  ]
Void Requests .....................................................     190            [  *  ]           [  *  ]        [  *  ]
Lost Ticket Notifications..........................................      12            [  *  ]           [  *  ]        [  *  ]
Cancellation Requests .............................................     210            [  *  ]           [  *  ]        [  *  ]
Hotel/Car Change Requests..........................................      61            [  *  ]           [  *  ]        [  *  ]
New Air Bookings ..................................................       3            [  *  ]           [  *  ]        [  *  ]
New Hotel/Car Bookings ............................................     199            [  *  ]           [  *  ]        [  *  ]
Misc. Support Requests* ...........................................     215            [  *  ]           [  *  ]        [  *  ]

OSS Totals                                                             1800            [  *  ]                          [  *  ]

FULFILLMENT MANAGEMENT FUNCTIONS...................................                                                     [  *  ]
Worldwide Car/Hotel Billings Fee ..................................

SUMMARY: OCTOBER CHARGES ..........................................                                                     [  *  ]
Previous Amount Due ...............................................                                                     [  *  ]
Payments Received .................................................                                                     [  *  ]
TOTAL AMOUNT DUE ..................................................                                                     [  *  ]

</TABLE>

Make Check Payable to:              WorldTravel Partners
                                    6 West Druid Hills Drive
                                    Atlanta, GA 30329
                                    (404) 728-8787
                                    Attn: Accounting
<PAGE>   35
                              WORLDTRAVEL PARTNERS
                          ONLINE FULFILLMENT SERVICES

<TABLE>
<S>                                 <C>                        <C>
MICROSOFT CORPORATION               MS SKU #.......
One Microsoft Way                   Invoice Date:              9-Nov-96
Redmond WA 98052-6399               Billing Period               Oct-96
Attn: Angela Schwartz
</TABLE>

<TABLE>
<CAPTION>
BACK OFFICE EVENTS                                    QUANTITY          SVC UNIT COST         TOTAL
<S>                                                   <C>               <C>               <C>
Transactions Ticketed..............................     [ * ]             $    [ * ]       $   [ * ]
Lost Ticket Applications...........................     [ * ]             $    [ * ]       $   [ * ]
Exchange Transactions..............................     [ * ]             $    [ * ]       $   [ * ]
Voids..............................................     [ * ]             $    [ * ]       $   [ * ]
Refunds............................................     [ * ]             $    [ * ]       $   [ * ]
Debit Memos........................................     [ * ]             $    [ * ]       $   [ * ]
Non-Air Invoices...................................     [ * ]             $    [ * ]       $   [ * ]

Total Back Office Events...........................     [ * ]                                  [ * ]
</TABLE>

<TABLE>
<CAPTION>
ONLINE SUPPORT SERVICES             OCCURRENCES       TOTAL MINUTES     SVC UNIT COST         TOTAL
<S>                                 <C>                <C>                <C>             <C>
Reservation Changes..............       [ * ]                 [ * ]       $   [ * ]       $       [ * ]
Void Requests....................       [ * ]                 [ * ]       $   [ * ]       $       [ * ]
Lost Ticket Notifications........       [ * ]                 [ * ]       $   [ * ]       $       [ * ]
Cancellation Requests............       [ * ]                 [ * ]       $   [ * ]       $       [ * ]
Hotel/Car Change Requests........       [ * ]                 [ * ]       $   [ * ]       $       [ * ]
New Air Bookings.................       [ * ]                 [ * ]       $   [ * ]       $       [ * ]
New Hotel/Car Bookings...........       [ * ]                 [ * ]       $   [ * ]       $       [ * ]
Misc. Support Requests*..........       [ * ]                 [ * ]       $   [ * ]       $       [ * ]

OSS Totals.......................      [ * ]           $      [ * ]                       $       [ * ]
</TABLE>

<TABLE>
<S>                                                                                       <C>
WORLDWIDE CAR/HOTEL BILLINGS FEE........................................................  $    [ * ]

Summary: October Charges................................................................  $    [ * ]
Previous Amount Due.....................................................................  $    [ * ]
Payments Received.......................................................................  $    [ * ]
TOTAL AMOUNT DUE........................................................................  $    [ * ]
</TABLE>

<TABLE>
<S>                                 <C>
Make Check Payable to:              WorldTravel Partners
                                    6 West Druid Hills Drive
                                    Atlanta, GA 30329
                                    (404) 728-8787
                                    Attn: Accounting
</TABLE>

<PAGE>   36

                              WORLDTRAVEL PARTNERS
                          ONLINE FULFILLMENT SERVICES

                           TRANSACTION DETAIL REPORT
                        NOVEMBER 01 - NOVEMBER 30, 1996

BACK OFFICE EVENTS

TRANSACTIONS TICKETED

<TABLE>
<CAPTION>
         USER EMAIL ADDRESS              TRAVELER NAME        ITINERARY NUMBER      TRVL DATE    TKT AMT.    TAX       COMM. AMT
            USER ADDRESS                                          ITINERARY         NO. TKTS    ISS. DATE    A/L       DELIVERY

CITY                          STATE          ZIP
---------------------         -----    -------------------   -----------------      --------    ---------   -------    -----------
<S>                           <C>      <C>                   <C>                    <C>         <C>         <C>        <C>
patjo@msn.com                          Johnson/Pat/Dale             1000233888       1/12/97     $ 820.00   $ 62.00       $  60.00
1000 99th St.                                                ATL-ORD/MDW-ATL               2      11/1/96    DL         X1
Madison                        VA                    99999           Comments:

mickeyd@ix.netcom.com                  McDonald/Ole                 1000372915      11/10/96     $ 299.00   $ 28.15       $  19.50
999 Harms Way                                                   SNA-SFO-SNA                1      11/4/96    US          M
Sweetwater                     DE                    11010           Comments:

mscarla@aol.com                        Cyrus/Carla                  1000372909      11/30/96     $ 402.00   $36.00        $  25.00
5550 Montford Hwy                                               ORD-PDX-ORD                1      11/4/96    UA          M
Dallas                         TX                    29999           Comments:

</TABLE>

LOST TICKET APPLICATIONS

<TABLE>
<CAPTION>

USER EMAIL ADDRESS         TRAVELER NAME        ITINERARY NUMBER       TRVL DATE    TKT AMT    LTA FEE   REASON
USER ADDRESS                                    ITINERARY              NO. LTAS    FILE DATE     A/L     REPLACEMENT TICKET ISSUED?
CITY                 STATE                 ZIP
-----------------    ----  -------------- ----- ----------------       ---------   ---------   -------   --------------------------
<S>                  <C>   <C>            <C>   <C>                    <C>         <C>         <C>       <C>
mscarla@aol.com             Cyrus/Carla               1000372909       11/30/96   $  402.00   $ 60.00   Never Delivered
5550 Montford Hwy                               ORD-PDX-ORD                    1    11/28/96     UA      N
Dallas                TX                  29999      Comments: 60.00 Fee will be due from MS in 90 days
</TABLE>

<TABLE>
<CAPTION>
         USER EMAIL ADDRESS              TRAVELER NAME        ITINERARY NUMBER      TRVL DATE    TKT AMT.    TAX       COMM. AMT
            USER ADDRESS                                          ITINERARY         NO. TKTS    ISS. DATE    A/L       DELIVERY

CITY                          STATE          ZIP
---------------------         -----    -------------------   -----------------      --------    ---------   -------    ---------
<S>                           <C>      <C>                   <C>                    <C>         <C>         <C>        <C>
patjo@msn.com                          Johnson/Pat/Dale             1000645999       1/19/97    $  215.00   $ 15.00     $ 60.00
1000 99th St.                                                ATL-ORD/MDW-ATL               2     11/19/96    DL          X1
Madison                        VA                    99999           Comments:

</TABLE>
<PAGE>   37
                              WORLDTRAVEL PARTNERS
                          ONLINE FULFILLMENT SERVICES

                           TRANSACTION DETAIL REPORT
                         NOVEMBER 01-NOVEMBER 30, 1996

ONLINE SUPPORT SERVICES

<TABLE>
<CAPTION>
RESERVATION CHANGES
      USER E-MAIL ADDRESS        TRAVELER NAME                 ITINERARY NUMBER      TRVL DATE
          USER ADDRESS                                            ITINERARY           NO. TKTS    ISS. DATE     A/L       DELIVERY
    CITY               STATE                         ZIP                              NEW TKT?     MINUTES
----------------------------------------------------------------------------------------------------------------------------------
<S>                    <C>      <C>                <C>      <C>                      <C>          <C>           <C>       <C>
patjo@msn.com                   Johnson/Pat/Dale                   1000233888        1/12/97                     DL         X1
1000 99th St.                                      99999    ATL-ORD/MDW-ATL                2       11/1/96
Madison                 VA                                          Comments:              Y           3.2

mickeyd@ix.netcom.com           McDonald/Ole                       1000372915        11/10/96
999 Harms Way                                                   SNA-SFO-SNA                 1       11/4/96      US         M
Sweetwater              DE                         11010            Comments:

mscarla@aol.com                 Cyrus/Carla                        1000372909        11/30/96
5550 Montford Hwy                                               ORD-PDX-ORD                 1       11/4/96      UA         M
Dallas                  TX                         29999            Comments:

<CAPTION>
MANUAL SCHEDULE CHANGES
     USER E-MAIL ADDRESS         TRAVELER NAME                ITINERARY NUMBER       TRVL DATE                METHOD        TYPE
         USER ADDRESS                                            ITINERARY           NO. TKTS     EVENT DATE    A/L       DELIVERY
   CITY                STATE                        ZIP                              NEW TKT?      MINUTES
----------------------------------------------------------------------------------------------------------------------------------
<S>                    <C>      <C>                <C>      <C>                      <C>          <C>         <C>        <C>

patjo@msn.com                   Johnson/Pat/Dale                   1000233888        1/12/97                   Call       UC
1000 99th St.                                               ATL-ORD/MDW-ATL                2      11/16/96       DL       X1
Madison                 VA                         99999            Comments:              Y           1.1

<CAPTION>
CANCELLATION REQUESTS
    USER E-MAIL ADDRESS         TRAVELER NAME                 ITINERARY NUMBER       TRVL DATE                REFUNDABLE?
        USER ADDRESS                                             ITINERARY           NO. TKTS     EVENT DATE      A/L     DELIVERY
  CITY                 STATE                       ZIP                                              MINUTES
----------------------------------------------------------------------------------------------------------------------------------
<S>                    <C>      <C>                <C>        <C>                    <C>          <C>         <C>         <C>
mscarla@aol.com                 Cyrus/Carla                        1000372909        11/30/96                     N
5550 Montford Hwy                                              ORD-PDX-ORD                  1     11/19/96        UA       M
Dallas                  TX                         29999            Comments:                          0.7
</TABLE>

                                     Page 1
<PAGE>   38
XYZ Company
PERIOD 1:   10/1/94 TO 12/31/94      PERIOD 2:   1/1/94 TO 12/31/94
<TABLE>
<CAPTION>
AIRFARE ANALYSIS                         PERIOD 1            PERIOD 2
----------------                        -----------         -----------
<S>                                     <C>                 <C>
FARE      FULL FARE                     $203,655.27         $800,424.22
SAVINGS   TICKET PRICE                  $106,375.06         $449,718.26
          AMOUNT SAVED                  $ 95,280.21         $350,705.96
          % SAVED                             46.79               43.82
FARE      LOW FARE                      $ 97,237.10         $406,240.37
LOST      FARE LOST                     $ 11,137.96         $ 43,477.89
          % LOST                               5.47                5.43
TOTAL     # OF TICKETS                          167                 737
          MILEAGE                           268,752           1,047,590
AVERAGE   TICKET PRICE                       648.95         $    610.20
          FLIGHT DISTANCE                     1,609               1,421
          COST PER MILE                 $      0.40         $      0.43
REFUNDS   # OF REFUNDS                           21                  77
          REFUND AMOUNT                 $(10,539.80)        $(42,235.22)
          AVERAGE REFUND                $   (501.90)        $   (548.51)

<CAPTION>
SEGMENT ANALYSIS                          # OF SEGS            AMOUNT
----------------                          ---------          ----------
<S>                                       <C>                <C>
ATLANTA, GA/RALEIGH/DURHA                        37           $6,638.65
RALEIGH/DURHA/ATLANTA, GA                        19           $2,353.65
CHARLOTTE, NC/RALEIGH/DURHA                      19           $3,149.62
PHILADELPHIA/RALEIGH/DURHA                       16           $3,645.27
CINCINNATI, OH/RALEIGH/DURHA                     16           $3,243.63

<CAPTION>
CAR ANALYSIS                              PERIOD 1            PERIOD 2
------------                             ----------          ----------
<S>                                      <C>                 <C>
TOTAL     CAR COST                        $7,475.89          $31,558.96
          CARS RENTED                           111                 479
          CAR RENTAL DAYS                       187                 829
AVERAGE   CAR RATE                        $   39.98          $    38.07
          RENTAL DAYS                          1.68                1.73

<CAPTION>
TOP FIVE CAR CHAINS                       # OF DAYS            AMOUNT
-------------------                       ---------          ----------
<S>                                       <C>                <C>
BUDGET CAR                                      126           $4,864.18
AVIS CAR                                         31           $1,399.49
HERTZ                                            18           $  719.97
DOLLAR CAR                                        6           $  188.37
THRIFTY CAR                                       5           $  233.90

<CAPTION>
HOTEL ANALYSIS                            PERIOD 1            PERIOD 2
--------------                           ----------          ----------
<S>                                      <C>                 <C>
TOTAL     HOTEL COST                     $15,604.97          $58,688.21
          ROOMS BOOKED                          129                 532
          ROOM NIGHTS                           187                 748
AVERAGE   HOTEL RATE                     $   187.00          $    78.46
          LENGTH OF STAY                       1.45                1.41

<CAPTION>
TOP FIVE HOTEL CHAINS                      $ OF NTS            AMOUNT
---------------------                      --------          ----------
<S>                                        <C>               <C>
HOLIDAY INNS                                     52           $4,427.13
MARRIOTT                                         15           $1,761.00
INDEPENDENT HTLS                                  9           $1,079.45
CTYRD BY MARRIOTT                                 8           $1,288.00
COMFORT INNS                                      7           $  522.00
</TABLE>

                               Executive Summary

                 [AIRFARE PAID GRAPH]               [AVERAGE TICKET PRICE GRAPH]

                 [% SAVED/LOST GRAPH]                  [AVERAGE COST/MILE GRAPH]

               [CAR RENTAL DAYS GRAPH]                  [CAR EXPENDITURES GRAPH]

              [HOTEL ROOM NIGHTS GRAPH]                   [HOTEL EXPENSES GRAPH]
<PAGE>   39

                                  XYZ Company

                               Department Summary

                              12/1/94 TO 12/31/94

                       [DEPARTMENT SUMMARY COMPANY CHART]

<TABLE>
<CAPTION>
                    DEPT                       FULL FARE   LOW FARE   FARE PAID   FARE AVOID   FARE OVER
                    ----                       ---------   --------   ---------   ----------   ---------
<S>                                            <C>         <C>        <C>         <C>          <C>
0012 Administration..........................  $ 36,568    $ 17,744   $ 18,176     $ 18,392     $   432
0055 Facilities Management...................  $  5,903    $  2,494   $  2,494     $  3,409     $     0
0060 Plan....................................  $ 27,166    $ 14,113   $ 17,139     $ 10,027     $ 3,026
0082 Sales...................................  $252,903    $126,600   $133,785     $119,118     $ 7,185
0084 Service.................................  $ 82,500    $ 30,319   $ 31,355     $ 51,145     $ 1,036
0091 Maintenance.............................  $ 23,620    $ 11,237   $ 12,050     $ 11,570     $   813
0092 Planning & Design.......................  $114,141    $ 64,351   $ 67,023     $ 47,118     $ 2,672
0095 Finance.................................  $ 34,799    $ 18,106   $ 18,187     $ 16,612     $    81
                                               ========    ========   ========     ========     =======
Company Total................................  $577,599    $284,964   $300,208     $277,390     $15,245
</TABLE>

<PAGE>   40
                                  XYZ Company

                             Dollars Spent by Month

                               1/1/94 TO 12/31/94

                         [DOLLARS SPENT COMPANY CHART]

<TABLE>
<CAPTION>
          MONTH NAME            TICKET PRICE   TICKET COUNT   AVERAGE TICKET   % TO TOTAL   # TKTS % TO TOTAL
          ----------            ------------   ------------   --------------   ----------   -----------------
<S>                             <C>            <C>            <C>              <C>          <C>
Jan...........................  $ 42,853.58         77           $556.54          10.5%              9.5%
Feb...........................  $ 19,892.00         53           $375.32           4.9%              6.5%
Mar...........................  $ 41,189.18         89           $462.80          10.1%             10.9%
Apr...........................  $ 37,202.73         83           $448.23           9.1%             10.2%
May...........................  $ 40,440.44         78           $518.47           9.9%              9.6%
Jun...........................  $ 26,311.17         63           $417.64           6.5%              7.7%
Jul...........................  $ 26,336.31         51           $516.40           6.5%              6.3%
Aug...........................  $ 35,414.48         63           $562.13           8.7%              7.7%
Sep...........................  $ 40,007.89         69           $579.82           9.8%              8.5%
Oct...........................  $ 36,071.51         79           $456.60           8.9%              9.7%
Nov...........................  $ 27,953.86         52           $537.57           6.9%              6.4%
Dec...........................  $ 33,809.89         57           $593.16           8.3%              7.0%
                                -----------        ---           -------         -----             -----
TOTALS........................  $407,483.04        814           $500.59         100.0%            100.0%
                                ===========        ===           =======         =====             =====
</TABLE>
<PAGE>   41

                                  ABC COMPANY
                             HI-MARK TRAVEL SYSTEMS
                               TOP 100 CITY PAIRS
                              01/01/94 TO 09/30/94
<TABLE>
<CAPTION>
---------------------------------------------------------------------------
RANK   MARKET   TICKETED   DL TICKETED   DL MKT    DL TOTALS     TOTAL SEG
        CITY    SEGMENTS    SEGMENTS     SHARE      DOLLARS        VALUE
---------------------------------------------------------------------------
<S>    <C>      <C>        <C>           <C>       <C>           <C>
  1    ATL-RDU    513          431        84.0%      64,288.63    74,233.24
  2    CLT-RDU    259                      0.0%                   18,540.03
  3    DFW-RDU    230           62        27.0%     $ 4,255.42    37,020.04
  4    PHL-RDU    155                      0.0%                   18,270.12
  5    ORD-RDU     97                      0.0%                   19,946.44
  6    CLT-GSP     94                      0.0%                  $ 7,144,50
  7    BOS-RDU     89                      0.0%                   15,677.99
  8    PIT-RDU     88                      0.0%                  $ 7,482.75
  9    DCA-RDU     76                      0.0%                  $ 6,305.53
 10    DFW-LAS     69           42        60.9%     $ 3,874.83   $ 7,354.78
 11    CVG-RDU     67           67       100.0%     $ 8,094.41   $ 8,094.41
 12    EWR-RDU     67                      0.0%                  $ 9,737.18
 13    CHA-CLT     64                      0.0%                  $ 6,739.16
 14    BWI-RDU     59                      0.0%                  $ 6,683.04
 15    ATL-CHA     57           53        93.0%     $ 5,323.65   $ 5,323.65
 16    MIA-RDU     46                      0.0%                  $ 2,948.17
 17    DTW-RDU     45                      0.0%                  $ 5,055.40
 18    ATL-DHN     44           44       100.0%     $ 7,797.28   $ 7,797.28
 19    ATL-GSO     43            4         9.3%     $     0.00   $ 2,120.08
 20    EYW-MIA     39                      0.0%                  $ 2,038.22
 21    GRR-PIT     35                      0.0%                  $ 6,485.45
 22    DEN-DFW     34            6        17.6%     $ 1,459.08   $ 6,800.85
 23    MDT-RDU     31                      0.0%                  $ 5,520.06
 24    GSP-RDU     30                      0.0%                  $ 3,870.82
 25    LGA-RDU     30                      0.0%                  $ 4,347.54
 26    BNA-RDU     29                      0.0%                  $ 5,419.54
 27    ATL-STR     28           28       100.0%     $ 5,559.00   $ 5,559.00
 28    ATL-GSP     27           27       100.0%     $ 4,121.78   $ 4,121.78
 29    LHR-PLH     26                      0.0%                  $ 2,476.80
 30    DFW-SJC     26            6        23.1%     $ 1,890.00   $ 5,559.13
 31    BWI-MDT     26                      0.0%                  $ 1,920.00
 32    ATL-LAS     26           26       100.0%     $     0.00   $     0.00
 33    RDU-TPA     25                      0.0%                  $ 2,754.51
 34    MDT-PHL     22                      0.0%                  $   242.73
 35    DFW-SFO     21            2         9.5%     $   370.92   $ 3,154.54
 36    MCO-RDU     21                      0.0%                  $ 2,071.79
 37    CVG-TOL     20           20       100.0%     $ 1,291.84   $ 1,291.84
 38    ORD-SJC     20                      0.0%                  $ 3,192.73
 39    CLE-RDU     19                      0.0%                  $ 3,612.70
 40    PHL-YYZ     18                      0.0%                  $ 1,679.00
 41    CLT-DTW     17                      0.0%                  $ 1,106.36
---------------------------------------------------------------------------
</TABLE>

<PAGE>   42

HI-M   (TRAVEL SYSTEMS)       AIR TRAVEL REPORT           07/01/94 TO 09/30/94
DEPT:  0081                                                            7 OF 57

<TABLE>
<CAPTION>
         ISSUE       DEPART                                           FARE    REGULAR    LOWEST   FARE         FARE     FARE
INVOICE# DATE   A/P   DATE   ORIGIN          DESTINATION      FLIGHT  BASIS    FARE       PAID    PAID       AVOIDANCE OVERAGE CD
<S>                 <C>      <C>             <C>            <C>       <C>    <C>         <C>      <C>        <C>       <C>       <C>

SIRUR/PRAKASH
SIRUR/PRAKASH   3 Transaction(s)   Average Advance Purchase Days =   1.33      4,022.46  2,783.46  2,783.46  1,239.00      0.00

WILLIAMS/MILTON G JR
097036   30-Sep 3   03-Oct   RALEIGH/DURHAM  ORLANDO, FL    AA  1049  H26SPL   1,124.00    470.00    470.00    654.00      0.00  B

                             ORLANDO, FL     MELBOURNE, FL         0
                    04-Oct   MELBOURNE, FL   ATLANTA, GA    DL   970  HSP6
                    04-Oct   ATLANTA, GA     RALEIGH/DURHAM DL   382  HSP6

094627   19-Aug 9   28-Aug   RALEIGH/DURHAM  CINCINNATI, OH DL   412  C/C6972  3,414.15  1,338.15  3,414.15      0.00  2,076.00  B
                    28-Aug   CINCINNATI, OH  FRANKFURT      DL    48  C/C6972
                    03-Sep   FRANKFURT       CINCINNATI, OH DL    49  C/C6972
                    03-Sep   CINCINNATI, OH  RALEIGH/DURHAM DL  1731  C/C6972

WILLIAMS/MILTON  2 Transaction(s) Average Advance Purchase Days  =   6.00      4,538.15  1,808.15  3,884.15    654.00      0.00
G JR

YATES/WILLY

096632   22-Sep 4   26-Sep   RALEIGH/DURHAM  GREENVILLE, S  AA  3279  V26SPL     803.00    218.00    218.00    585.00      0.00  B
                    28-Sep   GREENVILLE,  S  RALEIGH/DURHAM AA  3276  V26SPL

YATES/WILLY      1 Transaction(s) Average Advance Purchase Days  =   4.00        803.00    218.00    218.00    585.00      0.00

0081            12 Transaction(s) Average Advance Purchase Days  =   4.00     16,071.61  8,065.61 10,721.61  5,350.00  2,656.00

</TABLE>
<PAGE>   43
                             ADDENDUM NO. 1 TO THE
                               SERVICE AGREEMENT
                         BETWEEN MICROSOFT CORPORATION
                         AND WORLDTRAVEL PARTNERS, L.P.
                             DATED OCTOBER 9, 1996

         This Addendum No. 1 ("Addendum") to the Service Agreement between
Microsoft Corporation ("MS") and WorldTravel Partners, L.P. ("WTP"), dated
October 9, 1996, ("Agreement") is made and entered into as of October 22, 1996
("Addendum Effective Date").

         The terms of this Addendum shall amend, modify and supersede to the
extent of any inconsistencies, the provisions of the above-referenced Agreement.
All provisions of the Agreement not so modified remain in full force and effect.

         Attachment 1 of Exhibit D of the Agreement is hereby replaced and
superseded in its entirety by the attached.

         This Addendum does not constitute an offer by MICROSOFT. All signed
copies of this Addendum shall be deemed originals. This Addendum shall be
effective as of the Addendum Effective Date upon execution on behalf of WTP and
MICROSOFT by the duly authorized representatives.

MICROSOFT CORPORATION                   WORLDTRAVEL PARTNERS, L.P.

                                        /s/ Danny B. Hood
------------------------------          -------------------------------------
By                                      By

                                        Danny B. Hood
------------------------------          -------------------------------------
Name (Print)                            Name (Print)

                                        President-Travel & Technology
------------------------------          -------------------------------------
Title                                   Title

                                        10/25/96
------------------------------          -------------------------------------
Date                                    Date
<PAGE>   44

<TABLE>
<CAPTION>

MICROSOFT FEE SCHEDULE                                    RUN RATE
                                            ------------------------------------
TOTAL                                                       [*] to
CHARGES                                        [*]          [*]           [*]
<S>                                          <C>           <C>          <C>
FIXED FEE EVENT CHARGES                                 FEE PER EVENT
                                            ------------------------------------
   1  Expedia only air ticket.........       $[*]          $[*]         $[*]
   2  PNR Rejected....................       $[*]          $[*]         $[*]
   3  Lost Ticket.....................       $[*]          $[*]         $[*]
   5  Exchange........................       $[*]          $[*]         $[*]
   6  Void............................       $[*]          $[*]         $[*]
   7  Refund..........................       $[*]          $[*]         $[*]
   8  Debit Memo......................       $[*]          $[*]         $[*]
   9  Hotel Chg w/Doc.................       $[*]          $[*]         $[*]
  10  Hotel Chg w/o Doc...............       $[*]          $[*]         $[*]
  11  Car Chg w/Doc...................       $[*]          $[*]         $[*]
  12  Car Chg w/o Doc.................       $[*]          $[*]         $[*]
  13  Hotel Reservation QC............       $[*]          $[*]         $[*]
  14  E Mail Inquiries................       $[*]          $[*]         $[*]
                                            ====================================

VARIABLE RATE EVENT CHARGES                     CHARGE PER TA/CSR MINUTE
                                            ----------------------------------
   1  Manual air booking    Note[A]          $[*]          $[*]         $[*]
   2  Business and Expedia Support           $[*]          $[*]         $[*]
   3  En route support & manual air changes  $[*]          $[*]         $[*]
   4  Difficult Email       Note[b]          $[*]          $[*]         $[*]
   5  Concierge services                     $[*]          $[*]         $[*]
   6  Promotional Event Support              $[*]          $[*]         $[*]
                                            ==================================

</TABLE>

[a]   Total fee per manual ticket capped at [*]/ticket

[b]   Difficult email defined as resolution exceeding [*] minutes. Total time
      allotted per difficult Email capped at [*] minutes

<PAGE>   45

                                               CONTRACT NUMBER:________________

                              AMENDMENT NUMBER 1 TO
                   MICROSOFT CORPORATION/WORLD TRAVEL PARTNERS
                                SERVICE AGREEMENT

       This AMENDMENT NUMBER 1 is made to that certain MICROSOFT CORPORATION/
WORLDTRAVEL PARTNERS SERVICE AGREEMENT, effective as of October 9, 1996 (the
"Original Agreement"), by and between MICROSOFT CORPORATION, a Washington
corporation ("MS"), and WORLD TRAVEL PARTNERS, L.P., a Georgia Limited
Partnership ("WTP"). This AMENDMENT NUMBER 1 is effective as of January 1, 1999
("Effective Date of AMENDMENT NUMBER 1"), and is executed as of the latter of
the two signature dates below ("Execution Date of AMENDMENT NUMBER 1"). The
Original Agreement as amended by this AMENDMENT NUMBER 1 is hereby defined as
the "Agreement."

       All initially capitalized terms shall have the meanings provided to them
in the Original Agreement unless otherwise defined in this AMENDMENT NUMBER 1.
The parties agree as follows:

1.       To reflect the fact that WTP has assigned the Original Agreement to
         WorldTravel Technologies, L.L.C., a Georgia Limited Liability Company
         ("WTT") (which no longer has a direct relationship to WTP), and WTT has
         agreed to assume and perform all of the obligations of WTP under the
         Original Agreement, the parties therefore agree that this AMENDMENT
         NUMBER 1, together with a separate Guarantee Agreement between MS and
         WTP dated March 18, 1999, is intended to effect a change in the
         contracting parties to MS and WTT, and all references in the Original
         Agreement to "WTP" shall be construed as references to "WTT."

2.       Section l(b) of the Original Agreement is amended and restated in its
         entirety as follows:

         "(b)      WTT may subcontract collection services to a third party so
         long as (i) MS, at its discretion, may elect at any time to assume
         responsibility for collection, (ii) WTT obtains MS, prior consent for
         settlements of bad debt that results in forgiveness of fifteen percent
         (15%) or more of the bad debt; and (iii) in the event the subcontracted
         collection services are not effective, WTT and MS shall discuss
         appropriate corrective steps. WTT may also select vendors to provide
         services relating to the Services so long as such vendors are not
         directly servicing customers of MS Travel. WTT shall remain fully
         responsible and accountable for the performance of its subcontractors
         and vendors. Unless otherwise expressly set forth in this Agreement,
         WTT will not otherwise subcontract any of its obligations hereunder
         without the prior written approval of MS."

3.       Section 2(a) of the Original Agreement is amended and restated in its
         entirety as follows:

         "(a)     (i)      WTT shall pay and be solely responsible for all costs
         incurred in providing the Services under this Agreement indicated in
         Exhibit D as being "WTT Costs." MS shall pay and be solely responsible
         for all costs with respect to the Services indicated in Exhibit D as
         being "MS Costs." In the event that WTT Costs exceed an average of [*]
         per Ticket (as defined in Exhibit D) in any one calendar month after
         the Effective Date of AMENDMENT NUMBER 1, then MS agrees to pay to WTT
         the amount of the WTT Costs that exceed [*] per Ticket for such
         calendar month. WTT shall include a charge for the MS Costs and any
         excess WTT Costs (in the event that WTT incurs WTT Costs in excess of
         an average of [*] per Ticket in the calendar month), in the monthly
         statement described in Section 2(b)(iii) below and shall provide
         sufficient back-up to substantiate the charges.

                  (ii)     Additionally, WTT shall be solely responsible for all
         Customer Charge-Backs as described in Exhibit D in an amount up to an
         average of [*] per Ticket in any

                                       1
<PAGE>   46

         calendar year. MS agrees to reimburse WTT for all Customer Charge-Backs
         that are in excess of an average of [*] per Ticket incurred in a
         calendar year (regardless of when the Customer Charge-Back may have
         been received by WTT). However, if a Customer Charge Back is received
         more than one calendar year after it was incurred, that Customer Charge
         Back will be attributed to the year it was received. In the event that
         the Customer Charge-Backs in any calendar year after the Effective Date
         of the AMENDMENT NUMBER 1 exceed an average of [*] per Ticket, WTT
         shall include a charge to MS for such excess Customer Charge-Backs
         along with sufficient back-up to substantiate such excess Customer
         Charge-Backs in the monthly statements described in Section 2(b)(iii)
         below during the subsequent calendar year.

                  (iii)    MS agrees that it will request WorldSpan to make
         payments with respect to errors made by WorldSpan's system in
         connection with Tickets directly to WTT and will provide reasonable
         assistance to WTT (to the extent requested by WTT) to collect such
         amount directly from WorldSpan. If WorldSpan acknowledges the errors
         were made by its system in connection with Tickets, but in
         documentation submitted to WTT (and provided to MS) states that
         WorldSpan will not reimburse WTT the full amount for such errors
         because of separate financial or business arrangements with MS, then
         WTT shall invoice MS for such amounts within sixty (60) days after the
         end of the calendar year in which the WorldSpan payments were due."

4.       Section 2(b) of the Original Agreement is amended and restated in its
         entirety as follows:

        "(b)   MS will pay WTT the following amounts:

                  (i)      Within thirty (30) days after the Execution Date of
         AMENDMENT NUMBER 1, MS shall pay to WTT all amounts that are due to
         WTT, as of the Effective Date of AMENDMENT NUMBER 1, in connection with
         the Original Agreement.

                   (ii)     MS shall pay an initial advance against the fees for
         the Services as set forth in Exhibit D (the "Fees"), which amount shall
         be equal to [*] multiplied by three times the greatest total number of
         Tickets (as defined in Exhibit D) sold by WTT in connection with the
         Services in a calendar month during the six-month period immediately
         prior to the Effective Date of AMENDMENT NUMBER 1 (the "Initial
         Advance"). MS shall pay the Initial Advance to WTT within thirty (30)
         days after the Execution Date of AMENDMENT NUMBER 1.

         (A)      The Current Advance Balance (as defined below) shall be
                  applied against any earned Fees during the last three months
                  immediately prior to the end of the term of this Agreement,
                  subject to paragraph 8 of this AMENDMENT NUMBER 1. At the end
                  of each calendar month during the three (3) month period
                  immediately prior to the end of the term of the Agreement, WTT
                  will provide MS with a statement setting forth the total
                  number of Tickets sold that calendar month in connection with
                  the Services and the applicable Fees. The statement shall
                  include information sufficient to discern how the Fees were
                  calculated and shall be in a format to be provided by MS. If
                  the statement indicates that the Fees for that calendar month
                  exceeded any funds remaining in the Current Advance Balance
                  then MS shall pay, within thirty (30) days after receipt of
                  the statement, any additional amount of Fees that may properly
                  be due, and the Current Advance Balance shall be deemed
                  exhausted.

         (B)      At the end of each calendar year during the term of the
                  Agreement, the parties shall agree to adjust the Current
                  Advance Balance in an amount calculated as follows ("Advance
                  Adjustment"): the difference between the applicable Fee at the
                  end of such calendar year multiplied by three times the
                  greatest total number of Tickets sold in connection with the
                  Services in a calendar month during the six-month period
                  immediately prior to the end of such calendar year minus the
                  Current Advance Balance. In the event that the above
                  calculation of the Advance Adjustment results in a negative
                  number, then WTT will refund the amount represented by that
                  negative number to MS within thirty (30) days, and the Current
                  Advance Balance will be deemed reduced by the amount of such
                  refund.

                                       2
<PAGE>   47

                  WTT shall invoice MS for the applicable Advance Adjustment,
                  if any, in the first month's statement in the new
                  calendar year in accordance with Section 2(b)(iii).

         (C)      For the purpose of this Section the sum of the Initial Advance
                  and any Advance Adjustment then in effect, less any refund to
                  MS pursuant to Section 2(b)(ii)(B) and less any offsets
                  pursuant to Section 2(b)(ii)(A), is defined as the "Current
                  Advance Balance."

         (iii)    MS shall pay WTT the Fees as set forth in Exhibit D (except
         with respect to the last three months immediately prior to the end of
         the term of this Agreement, which period is covered in Section 2(b)(ii)
         above). WTT shall invoice MS on a monthly basis, on or before the 15th
         day of the month following the month for which the Fees (and any
         applicable MS Costs or Customer Charge-Backs) are being invoiced. The
         invoice shall include a statement setting forth the total number of
         Tickets sold that calendar month by WTT in connection with the Services
         and the applicable Fees and any applicable MS Costs or Customer
         Charge-Backs for which MS is responsible in accordance with Section
         2(a) of the Agreement. The statement shall include information
         sufficient to discern how the Fees were calculated and shall be in a
         format to be provided by MS. MS shall pay the amount indicated in the
         invoice within thirty (30) days after receipt of the invoice. Late
         payments shall accrue interest at a rate of one percent (1%) per month
         unless MS notifies WTT that MS disagrees with the calculation of the
         invoiced amount. In the event taxes are required by any U.S. (state or
         federal) or foreign government to be withheld on payments made
         hereunder by MS to WTT, MS may deduct such taxes from the amount owed
         WTT and pay them to the appropriate taxing authority. MS shall in turn
         promptly secure and deliver to WTT an official receipt for any taxes
         withheld. MS will use reasonable efforts to minimize such taxes to the
         extent permissible under applicable law."

5.       Section 2(c) of the Original Agreement is deleted in its entirety.

6.       Section 8(a) is amended to extend the term of the Agreement for a
         period of five (5) years after the Effective Date of AMENDMENT NUMBER 1
         unless earlier terminated by either party as provided in this
Agreement.

7.       Section 8(b) is amended and restated in its entirety as follows:

         "(b)     MS may, in its sole discretion, terminate this Agreement
         without cause with one hundred and eighty (180) days' prior written
         notice to WTT. In the event of such termination solely for the
         convenience of MS (and in no other event of termination), MS agrees to
         pay WTT the amount indicated below.

<TABLE>
<CAPTION>
               Effective date of termination
               (in terms of months after the Effective Date
               of AMENDMENT NUMBER 1)                          Amount
               --------------------------------------------    ------
               <S>                                             <C>

               0-12 months                                     18 Average Month's Fees
               13-24 mouths                                    12 Average Month's Fees
               25-36 months                                    9 Average Month's Fees
               37-48 months                                    6 Average Month's Fees
               48-60 months                                    3 Average Month's Fees
</TABLE>

        An "Average Month's Fees" shall be determined by averaging the actual
        Fees paid by MS for the six (6) months immediately prior to the
        effective date of termination. The parties agree that this amount is a
        fair and reasonable estimate of liquidated damages, and is not intended
        as a penalty for termination. Additionally, MS may terminate this
        Agreement (i) immediately with written notice to WTT in the event MS
        ceases to directly and solely operate and control the MS Travel service
        for U.S. consumers, or (ii) with one hundred eighty (180) days' prior
        written notice to WTT in the event MS sells a majority or more of the MS
        Travel assets to a third party, provided, however, that in either case
        such termination event shall not be considered a termination for
        convenience by MS.

                                       3
<PAGE>   48

         Any amounts that may be owed by MS pursuant to this Section 8(b) shall
         be paid within sixty (60) days after the effective date of
         termination."

8.       The following sentence shall be added at the end of Section 3(g) of the
         Original Agreement:

         "(g)     (iii)    In addition, within sixty (60) days after the
         effective date of termination or expiration of this Agreement, the
         parties shall reconcile all accounts hereunder and WTT shall promptly
         refund and return to MS any unearned portion of the Current Advance
         Balance and MS shall promptly pay to WTT any amounts that it may
         property owe to WTT in accordance with this Agreement."

9.       Section 9 of the Original Agreement is amended and restated in its
         entirety as follows:

        "Default in Performance and Remedies. During the term of this Agreement:

                  (a)      In the event WTT breaches the provisions of Section
         10 or if MS or WTT receives a notice of complaint from ARC as a result
         of WTT's acts or omissions, such breach will justify termination for
         cause, and MS may terminate this Agreement immediately with no further
         obligation to WTT.

                  (b)      In the event WTT fails to meet the performance
         requirements as specified in this Agreement and Minimum Service
         Criteria set forth in Exhibit C (the "Service Process Requirements"),
         MS shall give WTT notice of such non-compliance and WTT shall have 24
         hours after receipt of such notice to correct such non-compliance. WTT
         shall take all reasonable actions to correct such noncompliance as soon
         as practicable.

                  (c)      In the event there is a continued failure by WTT to
         meet the Service Process Requirements within the time period referred
         to in Section 9(b), WTT shall, at MS' request, provide a corrective
         action plan within forty-eight (48) hours, including training and
         staffing plans, to MS for approval. MS shall review and approve such
         corrective action plan or provide reasonable required changes to WTT
         within five (5) business days from its receipt of such plan.

                  (d)      In the event the Service Process Requirements are not
         met by WTT within the time period set forth in any corrective action
         plan, as approved or changed by MS, MS shall have the option to require
         WTT to pay MS an amount equaling 10% of average daily gross revenues
         earned by WTT pursuant to this Agreement (such average to be based upon
         the period of three (3) months prior to the date of MS' exercise of its
         option to collect liquidated damages pursuant to this Section 9(d)), as
         liquidated damages and not as penalty, for each additional day WTT
         fails to meet such Service Process Requirements. Such accrual of
         liquidated damages shall terminate upon the termination or expiration
         of this Agreement; however, the obligation to pay such accrued
         liquidated damages shall continue until paid.

                  (e)      In the event the Service Process Requirements are not
         met by WTT within the time period set forth in any corrective action
         plan, as approved or changed by MS, MS shall have the right to
         terminate this Agreement for cause, with no further obligation to WTT
         under this Agreement.

                  (f)      Any liquidated damages described in this section
         shall be deducted from amounts due to WTT under Section 2 and Exhibit
         D. WTT shall pay directly to MS any liquidated damages in excess of
         such amounts due. The calculation of payments of liquidated damages
         shall be made as part of the regular monthly invoice described in
         Section 2, and WTT shall have 30 days from the date of such invoice to
         make any required payments to MS.

                  (g)      All remedies set forth in this section shall be in
         addition to and not in lieu of any other remedies available to MS under
         this Agreement at law or in equity."

                                       4

<PAGE>   49

10.      The references to GTS (Global Travel Services) in the Original
         Agreement are hereby deleted and shall be replaced with another
         subcontractor to WTT (which subcontractor shall be approved in writing
         by MS, which approval will not be unreasonably withheld) to perform the
         Services in Canada in accordance with Section 11 of the Agreement. The
         first sentence in Section 11(b) of the Original Agreement is amended to
         delete the terms "event-based," and the parties agree that the terms
         set forth in this AMENDMENT NUMBER 1 shall apply to the Services with
         respect to the Canadian version of MS Travel.

11.      Section 14(f) of the Original Agreement is amended and restated in its
         entirety as follows:

         "(f)     The rights and obligations hereunder shall be binding upon and
         inure to the benefit of the successors and assigns of the parties
         hereto, provided any rights or obligations hereunder shall not be
         assigned by either party without the prior written consent of the other
         party, which consent shall not be unreasonably withheld.
         Notwithstanding the foregoing restriction with respect to assignment,
         (i) MS may assign this Agreement to an entity that will control a
         majority of the MS Travel business without the prior written consent of
         WTT and (ii) if WTT is reorganized into another form of entity with the
         effect that the new entity owns substantially all of the current assets
         and business of WTT and that the new entity is controlled (directly or
         indirectly) by the same person(s) as currently control WTT or if WTT
         effects an initial public offering of shares of its stock, this
         Agreement may be assigned to such new entity without prior written
         consent of MS."

12.      A new Section 14(l) is added as follows:

         "(l)     In order to reduce costs associated with the provision of the
         Services, MS agrees to make certain changes to MS Travel as described
         in and on the schedule set forth in Appendix 1 to this AMENDMENT NUMBER
         1. Such changes will be subject to the conditions outlined in Appendix
         1. WTT may also participate in and provide input at appropriate
         meetings for the purpose of identifying ways to reasonably reduce the
         costs of providing the Services. MS shall control the prioritization,
         timing and method for considering WTT's suggestions or input. MS has
         agreed to a policy whereby hard copy receipts for E-Tickets may be
         eliminated by December 6, 1998 and replaced with electronic receipts
         and MS agrees that it will not take actions on MS Travel that will
         materially and negatively impact the number of E-Tickets. However, WTT
         will place an appropriate phone number in the email so that customers
         may request paper receipts if customers need them."

13.      A new Section 12(m) is added as follows:

         "(m)     The parties will discuss in good faith appropriate
         opportunities to feature WTT services in the "tour and cruise" category
         in the Expedia Travel Network program. Additionally, MS agrees that it
         will inform WTT when MS will need travel fulfillment services for
         international version of MS Travel and will provide WTT with reasonable
         time period (not to exceed thirty (30) days) to first offer to provide
         such fulfillment services."

14.      A new Section 12(n) is added as follows:

         "(n)     In the event that WTT secures additional revenue resulting
         from base commissions exceeding the published Internet commission rate
         for air tickets, the parties agree that such additional revenue shall
         be divided as follows: eighty percent (80%) to MS and twenty percent
         (20%) to WTT. In the event that WTT secures other additional revenue
         during the term of the Agreement in connection with the Services
         provided to MS Travel, the parties agree that MS shall receive one
         hundred percent (100%) of such other additional revenue. Both parties
         understand that it may be necessary for WTT to use an ARC number
         different from the current ARC number owned by MS for purposes of
         collecting additional commission. Additionally, in the event of a
         material airline industry reduction in base commissions for either
         online or offline agencies that

                                       5
<PAGE>   50

         negatively and significantly impacts either party, both parties shall
         agree to re-evaluate the economic terms of this Agreement in accordance
         with Section 15 of the Agreement."

15.      A new Section 15 is added to the Agreement as follows:

         "MS and WTT agree that in the event that there are (i) significant
         economic changes in the travel industry, (ii) material changes in the
         scope of work contemplated by this Agreement, or (iii) global political
         events that significantly affect the travel industry and such changes
         or events significantly and adversely impact the economic terms of this
         Agreement, then the parties will agree in good faith to re-negotiate
         new economic terms for this Agreement in light of such change or event.
         If the parties fail to agree upon new economic terms the parties agree
         first to try in good faith to settle the dispute by mediation
         administered by the American Arbitration Association under its
         Commercial Mediation Rules, with each party bearing its own expenses
         with respect to the mediation. Notwithstanding the foregoing paragraph,
         the parties acknowledge that nothing herein shall limit in any manner
         the ability of either party to terminate the Agreement in accordance
         with Section 8(b) of the Agreement and that any such termination shall
         not be considered a breach of the mediation provision set forth in this
         paragraph."

16.      Section 14(i) of the Original Agreement is amended and restated as
         follows.

         "(i)      If either party is unable to perform under this Agreement due
         to circumstances or causes beyond its control that (i) it could not by
         reasonable diligence have avoided and (ii) are not the same as the
         circumstances or causes described in Section 15, such party shall have
         the option, without liability, of suspending performance of its
         obligations under this Agreement for the duration of such contingency
         upon written notice to the other party. However, either party may
         terminate this Agreement upon written notice to the other party in the
         event that such other party has suspended performance of its
         obligations under this Agreement for more than thirty (30) days,
         provided however, such termination, if effected by MS, shall not be
         considered a termination of convenience."

17.      Section 4 of Exhibit B (MS Deliverables) is deleted in its entirety.

18.      Section 10(c) of the Original Agreement is amended and restated in its
         entirety as follows:

         "(c)     WTT shall not issue any press release or advertising
         concerning WTT's relationship with MS without MS' prior written
         consent, except if WTT or a successor entity becomes a publicly traded
         company, and publicity is necessary, in the opinion of counsel, to
         comply with the requirements of (i) any stock exchange on which the
         shares of WTT or such successor entity may be listed or (ii) any law,
         governmental regulation or order; and even then only after making a
         reasonable effort to consult with MS as to the contents of any such
         publicity. The limitations in this Section 10(c) are not intended to
         restrict WTT's ability to make any filings with the US Securities and
         Exchange Commission or similar state agencies that may be legally
         required if WTT or a successor entity becomes publicly traded."

19.      Exhibit C (Service Process Requirements) is amended and restated in its
         entirety set forth in the new Exhibit C attached hereto.

20.      Exhibit D (Payments) is amended and restated in its entirety as set
         forth in the new Exhibit D attached hereto.

                                       6
<PAGE>   51

All other terms not expressly amended herein shall remain in full force and
effect as set forth in the Original Agreement.

MICROSOFT CORPORATION                            WORLDTRAVEL TECHNOLOGIES, L.L.C

/s/                                              /s/ John C. Alexander
-------------------------------                  -------------------------------
By                                               By

/s/ Richard Barton                               /s/ John C. Alexander
-------------------------------                  -------------------------------
Richard Barton                                   John C. Alexander
Name (Print)                                     Name (Print)

General Mgr. Travel Bus. Unit.                   Chief Executive Officer
-------------------------------                  -------------------------------
Title:

4/1/99                                           3-26-99
-------------------------------                  -------------------------------
Date                                             Date

                                       7
<PAGE>   52

                    EXHIBIT C - SERVICE PROCESS REQUIREMENTS

1.   MINIMUM SERVICE CRITERIA: The Minimum Service Criteria (which are indicated
     as averages on a calendar month basis) from the Effective Date through
     December 2001 are set forth below. The Minimum Service Criteria shall apply
     so long as the phone and email ratios (averaged on a calendar month basis)
     are equal to or less than the phone and email ratios set forth in part 2 of
     Exhibit D. The parties further agree that Call Backs shall not exceed ten
     percent (10%) of all phone calls in any hour in connection with the
     Service. If the average phone ratio for a calendar year is less than the
     phone ratio set forth in part 2 of Exhibit D, then the "Percentage of Call
     Backs" set forth below shall be decreased on a pro-rata basis for the
     following calendar year. The parties agree that none of the liquidated
     damages and termination provisions of Section 9 will apply to WTT (xx) if
     the Minimum Service Criteria are not in effect because the phone and email
     ratios (average for the calendar month) are greater than the phone and
     email ratios set forth in part 2 of Exhibit D, or (yy) if the applicable MS
     forecast report provided to WTT for the calendar month (as described in
     paragraph 2(b) of this Exhibit C) underestimated the actual number of
     Tickets to be sold during the month by more than twenty percent (20%). The
     Minimum Service Criteria for the last two years of the Agreement shall be
     determined at the same time as when the Fees for the last two years of the
     Agreement are determined in accordance with part 2 of Exhibit D, provided
     however, that at no time during the term of the Agreement shall the new
     Minimum Service Criteria Goals be less than the Minimum Service Criteria
     set forth below.

<TABLE>
<CAPTION>

                METRIC                       MINIMUM SERVICE CRITERIA
---------------------------------------------------------------------
<S>                                          <C>
            Service Level -                            [*]%
       % of Calls Answered [*]
---------------------------------------------------------------------
            Abandon Rate -                             [*]%
       % of Call Abandon [*]
---------------------------------------------------------------------
      Percentage of "Call Backs" -                     [*]%
% of Calls Answered as CB w/CBs made in
                  [*]
---------------------------------------------------------------------
     Call Backs Customer Survey -                      [*]%*
 % of Respondents "Satisfied" to "Very
              Satisfied"
---------------------------------------------------------------------
         E-mail Response [*]                          [*] Hours
---------------------------------------------------------------------
     Call Center Customer Survey -
 % of Respondents "Satisfied": to "Very
              Satisfied":
         - Overall Experience                          [*]%
-
       - Agent's Professionalism                       [*]%
---------------------------------------------------------------------
</TABLE>

     * The liquidated damages and termination provisions of Section 9 shall not
     apply in the event that WTT fails to satisfy the "Call Backs Customer
     Survey" Minimum Service Criteria. However, if WTT fails to satisfy the
     "Calls Backs Customer Survey" Minimum Service Criteria in any calendar
     month, then the parties shall promptly discuss and agree upon an
     appropriate corrective action to be implemented by WTT.

2.   SERVICE CRITERIA GOALS; CONSEQUENCES FOR EXCEEDING OR FAILING TO MEET THE
     SERVICE CRITERIA GOALS: The Service Criteria Goals (which are indicated as
     averages on a calendar month basis) from the Effective Date through
     December 2001 are set forth below. The Service Criteria Goals shall apply
     so long as the phone and email ratios (averaged on a calendar month basis)
     are equal to or less than the phone and email ratios set forth in part 2
     of Exhibit D. The parties agree that the liquidated damages and

                                       8
<PAGE>   53
     termination provisions set forth in Section 9 shall not apply in the event
     WTT fails to satisfy these Service Criteria Goals. The Service Criteria
     Goals for the last two years of the Agreement shall be determined at the
     same time as when the Fees for the last two years of the Agreement are
     determined in accordance with part 2 of Exhibit D, provided, however, that
     at no time during the term of the Agreement shall the new Service Criteria
     Goals be less than the Minimum Service Criteria set forth above.

<TABLE>
<CAPTION>
                METRIC                       1999 GOALS       2000 GOALS        2001 GOALS
------------------------------------------------------------------------------------------
<S>                                          <C>              <C>               <C>
 Call Backs Customer Survey -                   [*]              [*]               [*]
 % of Respondents "Satisfied" to "Very
 Satisfied"
------------------------------------------------------------------------------------------
 E-mail Response ([*] SL)                    [*] Hours        [*] Hours         [*] Hours
------------------------------------------------------------------------------------------
 Call Center Customer Survey -
 % of Respondents "Satisfied" to "Very
 Satisfied":
 -   Overall Experience                         [*]%              [*]%              [*]%
 -   Agent's Professionalism                    [*]%              [*]%              [*]%
------------------------------------------------------------------------------------------
</TABLE>

     (a)  If WTT in any calendar month exceeds all the Service Criteria Goals
          set forth above or other service criteria set from time to time by the
          parties, then MS shall pay [*] per Ticket sold during that calendar
          month ("Incentive Amount"). The Incentive Amount shall be matched by
          WTT and the total sum shall be allocated by WTT for "rewards" or
          "incentives" for those WTT employees who directly or indirectly
          provide the Services. Within fifteen (15) days after the end of each
          calendar month during the term of the Agreement, WTT shall invoice MS
          for any Incentive Amount that WTT may have earned during the calendar
          month. WTT shall include a statement in sufficient detail to determine
          the calculation of the Incentive Amount. MS shall pay the Incentive
          Amount within thirty (30) days after receipt of the applicable
          invoice. WTT shall additionally provide MS with reports on a calendar
          month basis detailing how prior Incentive Amounts were distributed to
          WTT employees.

     (b)  If WTT in any calendar month fails to satisfy the Services Criteria
          Goals set forth above or other service criteria set from time-to-time
          by the parties, then in addition to any other rights and remedies that
          MS may have, WTT shall pay [*] per Ticket sold during that calendar
          month ("Penalty Amount"). Within fifteen (15) days after the end of
          each calendar month during the term of the Agreement, WTT shall pay MS
          any Penalty Amount that WTT may owe to MS during the calendar month
          and shall include a statement in sufficient detail to determine the
          calculation of the Penalty Amount. Notwithstanding the foregoing,
          however, no Penalty Amount for a calendar month shall be owing to MS
          if the applicable MS forecast report provided to WTT for that month,
          which MS will provide to WTT at two months prior to the commencement
          of that month, underestimated the actual number of Tickets to be sold
          during the month by more than twenty percent (20%) or the average
          phone and email ratios for the calendar month are greater than the
          phone and email ratios set forth in part 2 of Exhibit D.

3.        WTT shall provide MS with daily reports regarding WTT's performance of
          the Service in accordance with the Minimum Service Criteria and the
          Service Criteria Goals.

                                       9
<PAGE>   54

                        EXHIBIT D - TICKETS/FEES/COSTS

1.  Definition of "Ticket"; all air tickets sold on MS Travel, less voids,
based upon reports received from ADS (WTT back office accounting system.) By
way of example, if during a given month there were 100 tickets ordered, but 10
Tickets were voided, then the total of Tickets which will appear on the ADS
Report will be 90. The payment of fees shall only apply to these 90 Tickets. By
way of further example, if during a given month there are 100 Tickets issued,
but 5 of the Tickets were refunded, the total of Tickets for the month, against
which fees would be charged would be charged would be 100. The ADS Report for
that month would also show 100 Tickets even though commission was only being
received on 95 Tickets. As long as refunds do not exceed 1% of Tickets in which
case the parties will discuss how the split of costs above that level.

2.   Fees for Services

     (a)  Fees through September 30, 2001:

     November 1, 1998 - June 30, 1999        $[*] per Ticket plus $[*],
                                             due 30, days after the Execution
                                             Date of AMENDMENT NUMBER 1
     July 1, 1999 - June 30, 2000            $[*] per Ticket
     July 1, 2000 - September 30, 2001       $[*] per Ticket

     The Fees are based upon reasonable contact rations (phone ration of 0.5
     (call-backs not included) and email ration of 0.4 contacts per Ticket
     averaged over a calendar month). Fees for Services above these levels will
     during the full term of the Agreement carry a $[*] per minute surcharge
     for the phone time and $[*] per additional email.

     (b)  Fees for Services after September 30, 2001 and the remaining term of
the agreement shall not exceed $5.00 per Ticket and will be calculated as
follows:

     (i)  DETERMINATION OF BASE COSTS: "Base Costs" shall be the lesser of
          $[*] or the average WTT Cost per Ticket for the period January 1,
          2001 through December 31, 2001. by the end of the first calendar
          quarter of 2002, WTT and MS shall determine the Base Cost.

          In addition to rights under the Original Agreement, starting from
          September 30, 2001 and during the remaining term of the Agreement, MS
          shall have the right to audit WTT's records relating to WTT Costs and
          the determination of Base Cost. The MS finance team may conduct the
          audit and MS shall bear the costs of the audit. MS at that time may
          determine the appropriate costs basis (e.g., fully allocated or
          variable) in its sole discretion for setting the Base Cost. the same
          method will be used for both the base and subsequent periods.

     (ii) FEE FOR OCTOBER 1, 2001 - JUNE 30, 2002; FEE FOR JULY 1, 2002 - JUNE
          30, 2003: For the period October 1, 2001 through June 30, 2002, if the
          average WTT Cost per Ticket (measured as the average of WTT Costs for
          the calendar months March, April and May 2002) is less than the Base
          Costs, MS shall determine the difference (the "Difference"), and the
          new Fee shall be set as [*] minus [*] of the Difference. (For example:
          the Fee per Ticket is [*], and if the average WTT Cost per Ticket is
          $[*], and the Base Cost $[*], then the new Fee will be [*] per Ticket
          ([*] - ([*] base - $[*] costs = $[*] cost reduction * 50% savings
          share)). Alternatively, if the WTT Cost per Ticket is equal to or
          greater than the Base Costs, then there will be no adjustment to the
          Fee. (For example: the Fee per Ticket is $[*] and the average WTT Cost
          per Ticket is $[*], then the new Fee will remain $[*] per Ticket.)

          The new Fee shall apply to the Tickets sold between October 1, 2001
          through June 30, 2002. A retroactive credit of the Difference times
          the number of Tickets sold between

                                      10
<PAGE>   55
             October 1, 2001 through June 30, 2002 will be paid by WTT to MS
             on or before July 31, 2002.

             This new Fee shall also apply to Tickets sold during the period
             July 1, 2002 through June 30, 2003.

     (iii)   Fee for July 1, 2003 - December 31, 2003: To determine the Fee for
             the period July 1, 2003 through December 31, 2003, the parties
             shall again perform the calculation described in the preceding
             paragraph 2(B)(ii) for the new period, using the same figure for
             Base Cost but using the average WTT Cost per Ticket for the
             calendar months March, April and May, 2003.

     (iv)    Notwithstanding any language in this paragraph, the parties agree
             that at any time after September 30, 2001 and during the remaining
             term of the Agreement, if the Fees are above the competitive market
             rates, the parties shall renegotiate the Fees so that the new Fees
             are competitive with the then-current market rates.

3.    COSTS

     (a) MS shall bear the costs for the following items in connection with the
Services ("MS Costs"):

     Costs for recalls of commissions; customer payouts and debit memos each to
     the extent associated with application issues; costs generated directly
     from MS decisions to ignore vendor demanded terms, like DL requiring
     instant ticketing; costs for credit card clearing service; and costs for
     establishment and maintenance of the lockbox and bank account to be used by
     WTT as described in Exhibit A. Additionally, if WorldSpan charges WTT for
     costs directly related to MS Travel (e.g., printers, gateways, fileservers,
     hits, line charges, Tas), MS will pay WorldSpan or reimburse WTT for these
     expenses accrued after WTT changes the ownership of the WorldSpan SID to MS
     and provides MS with written confirmation of such change in ownership.

     (b) WTT shall bear all traditional costs associated with providing the
Services ("WTT Costs"). Traditional costs are all costs that have been borne by
WTT and MS as of the Execution Date of the AMENDMENT NUMBER 1 except for the MS
Costs defined above.

     (c) "Customer Charge-Backs" in connection with the Services is defined as
follows:

     customer charge-backs related to (i) credit card charges that are denied or
     rejected by the credit card issuer, or (ii) customer fraud. All Customer
     Charge-Backs must be documented in either debit memos or letter from credit
     card issuers.

                                       11
<PAGE>   56

                                   APPENDIX 1

                              CHANGES TO MS TRAVEL

Within sixty (60) days after the Execution Date of AMENDMENT NUMBER 1 and each
anniversary after the Effective Date thereafter, WTT shall present its list of
requested product changes to MS. MS will commit up to 10,000 hours in MS Travel
changes requested by WTT and agreed to by MS (annually approximately 2,000
hours) provided, however if a proposed change is strategic to the business of MS
Travel then MS shall determine, in its sole discretion, whether to make the
proposed change. MS will deliver this value through up to 10 text changes on the
site and two (2) feature changes on the site per year on a schedule to be
reasonably agreed upon by the parties. MS will be solely responsible for
estimating the number of hours associated with building and implementing The MS
Travel product changes and determining the appropriate manner in which to build
and implement such changes.

                                       12<PAGE>   1
                                                                    EXHIBIT 10.3

                          MASTER DEVELOPMENT AGREEMENT

         This Master Development Agreement (the "Agreement") is between
WorldTravel Partners I, L.L.C., with its principal place of business at 1055
Lenox Park Boulevard, Atlanta, Georgia 30329 ("WTP") and WorldTravel
Technologies, L.L.C., with its principal place of business at 6 W. Druid Hills
Drive, Atlanta, Georgia 30329 ("WTT"). WTP may require from time to time certain
professional services from WTT related to software development ("Services") and
this Agreement sets forth the general terms and conditions, which apply to the
provision of such services. WTT agrees to provide to WTP the services described
herein, or in any Delivery Order referencing this Agreement, in accordance with
the terms and conditions of this Agreement. In the event of any conflict between
any Delivery Order and this Agreement, the terms of this Agreement shall
control.

1.       DEFINITIONS

1.1.     "APPLICATION SOFTWARE" shall mean the software modules or components
which perform the functions and comply with the proposal and specifications
identified or set forth in the Design Specifications. Each Application Software
module or component, specification and proposal included or referred to in the
Design Specifications is expressly incorporated herein by reference. The
Application Software shall be delivered in machine readable object code form.

1.2.     "CONFIDENTIAL INFORMATION" shall mean any data or information, other
than Trade Secrets, that is of value to a party to this Agreement and is not
generally known outside of such party. To the extent consistent with the
foregoing, Confidential Information includes, but is not limited to, information
about the parties' employees, the parties' business methods, and contracts and
contractual relations with the parties' vendors. Confidential Information also
includes any information described in this paragraph which either party obtains
from another party which the receiving party treats as proprietary or designates
as confidential information, whether or not owned or developed by the receiving
party.

1.3.     "CUSTOM SOFTWARE" shall mean the Application Software and the
Documentation.

1.4.     "CUSTOMERS" shall mean an entity doing business, relating to travel
services, with a given party on the date in question. For corporate entities,
only those divisions or portions of a corporation doing business with such party
on the date in question are considered to be included in the definition of
Customer.

1.5.     "DESIGN SPECIFICATIONS" shall mean, at a minimum, system flow charts,
program descriptions, file layouts, database structures, report layouts and
screen layouts, interface requirements and layouts, conversion requirements and
layouts, refined equipment requirements, acceptance criteria and acceptance test
scripts for improvements or enhancements to the Licensed Products or for new
products related to the Licensed Products.

1.6.     "DOCUMENTATION" shall mean all operator and user manuals, training
materials, guides, listings, specifications and other materials necessary for
the complete understanding and utilization of the functionality of the
Application Software, including materials useful for design (e.g., logic
manuals, flow diagrams and principles of operation) and machine-readable text of
graphic files subject to display or print-out.

1.7.     "END USER AGREEMENT" shall mean that agreement between the parties
executed concurrently with this Agreement under which WTT licenses the use of
certain WTT software and products to WTP.

                                       1
<PAGE>   2

1.8.     "LICENSED PRODUCTS" shall mean those WTT products licensed to WTP under
separate license agreements between the parties.

1.9      "NEWCO" shall mean a company organized under the laws of England and
Wales, which is equally owned by Hogg Robinson, plc and WTT UK.

1.10     "OFS SERVICE BUREAU/OUTSOURCING AGREEMENT" shall mean that agreement
between the parties executed concurrently with this Agreement under which WTT
provides Online Fulfillment Services (OFS) to WTP.

1.11     "TTG SERVICE BUREAU AGREEMENT" shall mean that agreement between the
parties executed concurrently with this Agreement under which WTT, through its
Travel Technologies Group, provides certain services and data information to
WTP.

1.12     "TRADE SCRETS" shall mean any information of either party , including
but not limited to technical or non-technical data, a formula, a pattern, a
compilation, a program, a device, a method, a technique, a drawing, a process,
financial data, financial plans, product plans, or a list of actual or potential
customers or suppliers, which (i) derives economic value, actual or potential,
from not being generally known to and not being readily ascertainable by proper
means by other persons who can obtain economic value from its disclosure or use
and (ii) is the subject of efforts that are reasonable under the circumstances
to maintain its secrecy.

1.13     "WTP CUSTOM SOFTWARE" shall mean all software for which WTP pays market
rate for development.

1.14     "USERS" shall mean entities and individuals who use WTT products and/or
service bureau offerings. Users shall not include WTP.

2.       SERVICES TO BE PROVIDED BY WTT

2.1.     SERVICES

         The parties acknowledge and agree that WTP may from time to time desire
the development of Custom Software. WTP agrees that WTT shall have the right of
first refusal to perform such development services for WTP on the term and
conditions set forth herein. The terms and conditions of this Agreement, as
applicable, shall apply to each assignment proposed by WTP, which is accepted by
WTT. Each assignment will generally be in the form of a Delivery Order, in a
form substantially similar to that of Exhibit A, which will describe the work to
be performed, the period within which the work is to be completed and the amount
or method of payment therefor. WTT is not obligated to bid on Customer-specific
or non-generic products, which are not related to the service bureau or other
business lines of WTT. In the event that WTT does not bid or refuses to do the
development requested by WTP hereunder, WTT shall give WTP access to relevant
interface definitions or source code as reasonably necessary for WTP to perform
such development, subject to WTP's agreement to appropriate confidentiality
provisions for such definitions and source code.

         Any newly developed WTT products or service bureau offerings shall be
made available to WTP before such products or offerings are made available to
other Users, unless such products were funded by a third party who paid for such
development. All new products and service bureau offerings made

                                       2
<PAGE>   3

available to Users will be made available to WTP pursuant to WTT's then-current
rate or less, at WTT's discretion.

3.       PROJECT MANAGEMENT; DELIVERY

3.1.     DESIGNATION OF PROJECT COORDINATORS

         WTT shall designate a project manager for the work hereunder (the "WTT
Project Coordinator"), who shall be assigned by WTT to supervise the work
hereunder, and shall serve as WTP's point of contact for the resolution of
problems. WTP shall also designate an employee who shall be assigned by WTP to
coordinate WTP's involvement in the work hereunder (the "WTP Project
Coordinator"), and shall serve as WTT's point of contact for the resolution of
problems. Either party may change its Project Coordinator from time to time and
shall immediately notify the other party of any such change. For purposes of any
Delivery Order, the WTT Project Coordinator and the WTP Project Coordinator
shall also coordinate the services provided by WTT under a Delivery Order,
unless otherwise agreed.

3.2.     PERIODIC PROGRESS REPORTS

         WTT shall provide periodic progress reports as required in any
applicable Delivery Order.

3.3.     CHANGE ORDER PROCEDURE

         All changes to the mutually agreed upon Design Specifications or to any
Delivery Order must be requested in writing and require mutual agreement, in
accordance with the procedure set forth in Exhibit B attached hereto and
incorporated herein by reference. Evaluation and/or implementation of requested
changes may or may not result in any modification to the Development Fee,
Implementation Schedule (hereinafter defined) or other terms of this Agreement.
WTT assumes the risk of any work performed or action taken by WTT based upon
oral statements, or on documents or notations, not in accordance with the Design
Specifications, this Section 3.3, any Delivery Order and Exhibit B hereto.

4.       IMPLEMENTATION AND ACCEPTANCE OF SPECIFICATIONS AND CUSTOM SOFTWARE

4.1.     IMPLEMENTATION SCHEDULE

         The Implementation Schedule, as contained in any Delivery Order, sets
forth the expectations of the parties as to the timing of the various stages of
any project undertaken in a Delivery Order. WTT recognizes that time and timely
performance are of the essence in this Agreement. In the event any milestone set
forth in the Implementation Schedule is not met due to any delay caused by WTT's
acts or omissions, WTP shall not be required to remit the payment except for
actual out of pocket expenses, as evidenced by appropriate written
documentation, which is associated with such milestone until such milestone is
met. Additionally, WTT shall use commercially reasonable efforts to ensure that
such delay does not result in slippage of later milestones.

                                       3
<PAGE>   4

4.2.     DESIGN SPECIFICATIONS

         On execution of a Delivery Order hereunder, WTT shall, with WTP's
cooperation, gather the necessary detailed requirements and develop and deliver
to WTP a set of Design Specifications meeting WTP's requirements as set out in
such Delivery Order. An authorized representative of WTT shall certify to WTP in
writing that the Design Specifications are fully capable of meeting WTP's
requirements as contained in the Delivery Order, except as expressly agreed to
otherwise in writing by WTP. If such Design Specifications are prepared by WTT
at WTP's request and initiation under such a Delivery Order, the Delivery Order
shall provide for WTP to pay for the preparation of such Design Specifications
at cost. The Design Specifications shall be delivered to WTP on or before the
specified time set forth in the Implementation Schedule. Within a mutually
agreed upon date after the delivery of the Design Specifications to WTP, WTP
shall notify WTT in writing of its acceptance or rejection of the Design
Specifications. If the Design Specifications are rejected, WTP will specify the
reasons for such rejection and WTT shall revise and re-deliver amended Design
Specifications to WTP for acceptance. If WTP rejects the amended Design
Specifications, WTP shall have the right to terminate that project pursuant to
Section 9.2 herein. If WTP has neither accepted nor rejected the Design
Specifications within a reasonable amount of time after the delivery thereof,
the Design Specifications shall be deemed to have been accepted by WTP.

4.3.     WTP  ACCEPTANCE TESTING OF CUSTOM SOFTWARE

         4.3.1    ALPHA TESTING

         After WTT has certified to WTP in writing that the Custom Software has
been delivered and installed, that WTT testing of the Custom Software is
completed, and that the Custom Software is fully operational, fully integrated
with any and all pre-existing software or equipment in the WTP environment in
which it must operate and ready for acceptance testing by WTP, WTP shall
conduct WTP Alpha Tests as set forth in the Design Specifications (the "WTP
Alpha Testing"). WTT personnel will be present at such WTP Alpha Testing, if
requested by WTP, at cost. All WTP Alpha Testing will be conducted in accordance
with the Implementation Schedule of any relevant Delivery Order.

         If the Custom Software fails to pass WTP Alpha Testing, WTP shall so
notify WTT in writing specifying the nature of such failure, and WTT shall use
all reasonable effort to correct such failure after which WTP shall repeat WTP
Alpha Testing. In the event of termination, WTP shall pay WTT for all work
performed through the date of termination, provided that such payment shall not
be greater than the payment that would have been due if the work had been
completed.

         4.3.2    BETA TESTING

         Upon completion of Alpha Testing, WTP shall utilize the Custom Software
for an initial thirty (30) day period, as set forth in the relevant
Implementation Schedule, for the processing of WTP's data in a production-like
environment (the "Beta Test"). The Beta Test shall be successfully completed
upon notice from WTP to WTT that WTP is satisfied, in its reasonable discretion,
that for a mutually agreed upon period (i) all of the functions of the Custom
Software have been provided and perform in accordance with this Agreement and
the Design Specifications, and (ii) all reliability and performance standards
have been met or exceeded (the "Final Custom Software Acceptance").

                                       4
<PAGE>   5

         If the Custom Software fails to pass the Beta Test, WTP shall so notify
WTT in writing specifying the nature of such failure(s) in reasonable detail and
WTT shall use all reasonable efforts to correct the specified failure(s) after
which WTP shall commence another Beta Test. In the event of termination, WTP
shall pay WTT for all work performed through the date of termination, provided
that such payment shall not be greater than the payment that would have been due
if the work had been completed.

5.       COMPENSATION

5.1.     INSTALLMENT PAYMENTS FOR DEVELOPMENT

         As consideration for the development of the Design Specifications and
the discharge of all of WTT's obligations under this Agreement, WTP agrees to
pay WTT a fee as follows (the "Development Fee"):

         (a)      For developments related to the service bureau or other
business lines of WTT, as requested by WTP, the Development Fee shall be WTT's
actual costs of development. WTT shall share with WTP twenty percent (20%) of
the profits generated by WTT in licensing such products to offset, but not to
exceed, the development costs;

         (b)      For development of WTP Customer-specific products or
non-generic products the Development Fee shall be equal to WTT's market rates;

         (c)      For developments related to MeetingsAssist, WTP shall pay
one-third of the research and development costs associated with the
MeetingsAssist development for the next two (2) years. By January 1, 2002, WTT
shall either: i) assign all right, title and interest in and to MeetingsAssist
and all developments related thereto to WTP, in which event WTP shall pay WTT
market rate for any further development related to MeetingsAssist, or ii) retain
title to MeetingsAssist and provide support and hosting for MeetingsAssist at
cost plus twenty percent (20%), in which event WTP's obligation to pay any
portion of the Meeting Assist research and development costs shall terminate.

         (d)      Notwithstanding the foregoing or anything to the contrary
contained elsewhere in this Agreement, all development services provided by WTT
to WTP from the Effective Date through December 31, 1999 shall be at no cost to
WTP. All development from January 1, 2000 shall be paid for by WTP in accordance
with (a) through (c) above.

          The Development Fee will be paid in installments in accordance with
the payment schedule set forth in the Delivery Order, and each installment shall
be payable upon completion of each milestone by WTT and acceptance by WTP in
accordance with Section 4 hereof. The Development Fees payable hereunder shall
be effective for the first five (5) years of the Agreement and shall be
renegotiated by the parties prior to the end of year five (5) of the Agreement.

                                       5
<PAGE>   6

5.2.     REVIEW OF FEES

         WTT will submit the charges to be invoiced for services performed and
the applicable time reports or documentation required hereunder to the WTP
Project Coordinator for review and approval prior to actual invoicing. The
charges and/or expenses invoiced in accordance with this Article V, except for
any amounts disputed by WTP, shall be payable by WTP within thirty (30) days of
WTP's receipt of each invoice. Any disputed charges shall not affect payment of
non-disputed charges and/or expenses, in accordance with the terms of this
Agreement.

5.3.     RECORDS

         WTT shall maintain complete and accurate accounting records, in a form
in accordance with generally accepted accounting principles, to substantiate
WTT's charges hereunder and WTT shall retain such records for a period of three
(3) years from the date of final payment hereunder.

5.4.     AUDIT RIGHTS

         WTP shall have the right to audit or have audited the books and records
of WTT relating to the amounts invoiced to WTP hereunder for the purpose of
verifying the amounts due and payable hereunder, upon at least five (5) business
days' notice to WTT. The cost of such audit shall normally be at WTP's expense;
provided, however, that WTT will bear the cost of the audit if the audit reveals
any overpayment which, in the aggregate, is greater than three percent (3%) of
the amount which was actually due for the period being audited.

6.       WARRANTIES AND REPRESENTATIONS

         WTT hereby warrants and represents to WTP as follows:

6.1.     The work to be performed hereunder shall be of professional quality and
will conform to generally accepted standards for software in the software
development field. Any services performed by WTT which are determined by WTP to
be of less than professional quality or which contain errors or defects shall be
corrected by WTT without charge.

6.2.     The Design Specifications and Custom Software will contain only (i)
original material created by WTT or (ii) material which has been properly
licensed from third parties and has been used by WTT in accordance with the
licenses for such materials, provided that the inclusion of all such third party
materials shall have been agreed to by WTP.

6.3.     Neither the Design Specifications nor WTP-Custom Software has been or
will be assigned, transferred or otherwise encumbered, and neither the Design
Specifications nor WTP-Custom Software nor any portion thereof, infringes any
patents, copyrights, trade secrets, or other proprietary rights of any third
party, and WTT has no reason to believe that any such infringement or claims
thereof could be made by third parties.

6.4.     WTT has obtained or will obtain all necessary rights and licenses to
third party materials included in the Design Specifications and Custom Software
to enable WTP to use the Design Specifications and Custom Software for the
purposes allowed hereunder and has provided to WTP copies of all documents
granting all such rights and licenses.

                                       6
<PAGE>   7

6.5.     Unless expressly agreed otherwise by the parties and excepting those
time bombs or disabling devices that will be resident in the Application
Software until such time as final payment for any such Software has been
received by WTT from WTP, to the best of WTT's knowledge the Application
Software, upon acceptance by WTP, shall be free of any and all "time bombs,"
disabling mechanisms and copy protect mechanisms which may disable the
Application Software or such other software, and WTT agrees to ensure against
any data lost as a result of same that was present in the Application Software
when accepted by WTP. In addition, WTT warrants that its quality assurance
procedures include testing the Custom Software for viruses to the extent that
virus testing utilities are commercially available.

6.6.     The Custom Software shall function properly and in substantial
conformity with any specifications contained within the applicable Delivery
Order for a period of six (6) months after WTP's acceptance of such software.
During such warranty period, WTT shall correct any defects identified by WTT or
by WTP at no cost.

6.7.     NO OTHER WARRANTY, EXPRESS OR IMPLIED, IS MADE WITH RESPECT TO THE
CUSTOM SOFTWARE, OTHER SOFTWARE OR SERVICES TO BE SUPPLIED HEREUNDER, INCLUDING
WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.

7.       CONFIDENTIALITY,  OWNERSHIP AND NON-SOLICITATION

7.1.     CONFIDENTIALITY

7.1.1.   The parties acknowledge that the Design Specifications and Custom
Software developed hereunder will constitute either WTT's or WTP's Trade Secrets
depending on which party owns such Design Specifications and Custom Software in
accordance with Paragraph 7.2 below. Additionally, the parties acknowledge that
in the course of developing the Design Specifications and Custom Software each
party may have access to other Trade Secrets and Confidential Information of the
other party. The parties agree that they will only make their Trade Secrets and
Confidential Information available to the other on an as needed basis. The
receiving party agrees to make such Confidential Information and Trade Secrets
available only to those employees, agents, or authorized third parties who have
signed appropriate confidentiality agreements covering such Trade Secrets and
Confidential Information. The parties agree that they will not discuss or
otherwise make available such information to any third parties without the prior
written consent of the other, and will use such information only in accordance
with the provisions of this Agreement. Accordingly, the parties agree that (i)
during the term of this Agreement and after the termination or expiration
hereof, the parties will not, except as expressly authorized or directed by the
other, use, copy, or disclose, or permit any unauthorized person access to, any
Trade Secrets; and (ii) during the term hereof and for a period of two (2) years
after the termination or expiration of this Agreement, the parties will not use,
copy, or disclose, or permit any unauthorized person access to, any Confidential
Information.

7.1.2.   Except as otherwise provided in this Agreement, upon the termination or
expiration of this Agreement, both parties shall deliver to each other all
memoranda, notes, records, tapes, documentation, disks, manuals, files or other
documents, and all copies thereof, concerning or containing Confidential
Information or Trade Secrets that are in either party's possession. Further,
both parties shall ensure that upon the termination or expiration of this
Agreement all Trade Secrets and Confidential Information belonging to the other
party are purged from the receiving party's computer memory.

                                       7
<PAGE>   8

7.2.     OWNERSHIP

7.2.1.   WTP agrees that any and all intellectual property which is conceived,
first reduced to practice, made or developed in the course of work performed
under this Agreement by WTT or by one or more of WTT's employees, consultants,
representatives or agents, including, but not limited to, all software and
documentation, and all copyrights subsisting therein, except as provided in
Paragraph 7.2.2, are and shall remain the exclusive property of WTT, and WTP
agrees to assign to WTT all rights and title to such intellectual property,
provided, however, WTT hereby grants WTP a non-exclusive, perpetual, paid-up
non-transferable license to such intellectual property with no right to
sublicense without WTT consent. WTP shall use such intellectual property only
for the purpose of providing services to its Customers. In no event shall WTP
use such intellectual property for service bureau use absent a separate written
agreement explicitly providing for such use. All use of the intellectual
property by WTP shall be consistent with the provisions of this Agreement, and
such other terms and conditions on which the parties may mutually agree,
including the End User Agreement.

7.2.2.   WTT agrees that any and all intellectual property which is conceived,
first reduced to practice, made or developed in the course of work performed
under this Agreement by WTT or by one or more of WTT's employees, consultants,
representatives or agents, including, but not limited to, all software and
documentation, and all copyrights subsisting therein, which is WTP Custom
Software, shall be considered a "work for hire" and shall be the exclusive
property of WTP. WTT agrees to assign to WTP all rights and title to such
intellectual property.

7.2.3.   Each party agrees that it will promptly sign all papers and do all acts
which may be reasonably necessary to enable the party owning intellectual
property in accordance with this Paragraph 7.2, at the owning party's expense,
to file and prosecute applications for copyrights, patents, and/or trademarks
for the intellectual property owned by such party hereunder.

7.3      NON-SOLICITATION

7.3.1    During the term of this Agreement and for any individual employee for
six months following termination or resignation of such employee, neither party
shall employ, solicit or make any offers to employ any employees of the other
party used by the original employing party in the performance of the Services or
additional services, without the prior written consent of the original employer.
The original employer shall be entitled, in addition to any other remedies it
may have at law or in equity, to a payment from the hiring party in an amount
equal to one year's salary of any employee the hiring party employs, solicits or
offers to employ in violation of this Section.

8.       INDEMNIFICATION

8.1.     INFRINGEMENT INDEMNITY

         WTT shall indemnify, defend and hold WTP and its officers, directors,
agents and employees harmless from and against any and all liabilities, damages,
losses, expenses, claims, demands, suits, fines or judgments, including
reasonable attorneys' fees, and costs and expenses incidental thereto, which may
be suffered by, accrued against, charged to or recoverable from WTP or any of
its officers, directors, agents or employees, arising out of a claim that any
Custom Software, or any portion thereof, infringes or misappropriates any United
States or foreign patent, copyright, trade secret or other proprietary right.

                                       8
<PAGE>   9

8.2.     GENERAL INDEMNITY BY WTT

         WTT shall indemnify, defend and hold WTP and its officers, directors,
agents and employees harmless from and against any and all liabilities, damages,
losses, expenses, claims, demands, suits, fines or judgments, including
reasonable attorneys' fees, and costs and expenses incidental thereto, which may
be suffered by, accrued against, charged to or recoverable from WTP or any of
its officers, directors, agents or employees, arising out of or resulting from
claims of bodily injury, loss, claim or damage or physical destruction of
property and any claims of third parties arising out of the performance of this
Agreement and/or any breach of this Agreement by WTT, its officers, directors,
agents, employees and subcontractors.

8.3.     LITIGATION

         Promptly after receipt by WTP of a threat of any action, or a notice of
the commencement or filing of any action against which WTP may be indemnified
hereunder, WTP shall give notice thereof to WTT, provided that failure to give
or delay in giving such notice to WTT shall not relieve WTT of any liability it
may have to WTP hereunder except to the extent that WTT's defense of such action
is prejudiced thereby. WTT shall have sole control of the defense and of all
negotiations for settlement of such action, except that no compromise or
settlement thereof may be effected or committed to by WTT without WTP's
consent. WTP agrees to reasonably cooperate with WTT in the defense or
settlement of any such claim. If all or any part of the Custom Software is, or
in the opinion of WTT may become, the subject of any claim or suit for
infringement of any intellectual property rights, WTT may, and in the event of
any adjudication that the Custom Software or any part thereof does infringe, or
if the use of the Custom Software or any part thereof is enjoined, WTT shall, at
its expense do one of the following things: (1) procure for WTP the right to use
the Custom Software or the affected part thereof; (2) replace the Custom
Software or affected part with other suitable programs; or (3) modify the Custom
Software or affected part to make it non-infringing.

9.       TERM AND TERMINATION

9.1.     TERM

         The term of this Agreement will begin on November 1, 1999 (the
"Effective Date") and will continue until the latter of (a) the tenth
anniversary of the Effective Date, (b) the date that this Agreement expires
following the extension of its term (unless terminated sooner in accordance with
this Agreement), or (c) the termination of any one of the End User License
Agreement, the OFS Service Bureau/Outsourcing Agreement, or the TTG Service
Bureau Agreement.

9.2      TERMINATION

         (A)  TERMINATION FOR BREACH

         Either party may terminate this Agreement at any time in the event of a
material breach of the terms hereof by the other party if such party shall fail
to cure such material breach within thirty (30) days of receipt of written
notice thereof.

                                       9
<PAGE>   10

         (B)  TERMINATION BY WTP

         WTP may terminate projects upon written notice to WTT in the event
         that: (A) WTP rejects any amended Design Specifications pursuant to
         Section 4.2 hereof or (B) the Custom Software fails to pass Acceptance
         Testing as more particularly described in Section 4.3 hereof.

9.3.     WTP OBLIGATIONS UPON TERMINATION

         In the event of termination of this Agreement by WTT, WTT will work
         together with WTP or a designated third party to identify the
         information, materials and resources WTP is entitled to receive and to
         develop an overall plan for transitioning such items to WTP in
         accordance with the following provisions (collectively, "Termination
         Assistance"). The terms of this Agreement as they relate to Termination
         Assistance shall remain in effect until WTP has completed its
         Termination Assistance. WTT will provide the Termination Assistance
         described below for a period of no less than ninety (90) days and no
         more than six (6) months per WTP's written request, except as provided
         in this Section. WTT's obligation to provide Termination Assistance
         will be conditioned upon WTP paying to WTT all outstanding invoices
         prior to the commencement of any Termination Assistance and will be
         conditioned upon WTP continuing to pay when due any and all fees due
         hereunder during the Termination Assistance period. WTP shall pay WTT's
         standard hourly rates and reasonable expenses for any Termination
         Assistance provided by WTT. This fee is in addition to any other
         payments required under this Agreement. Notwithstanding the termination
         or expiration of this Agreement, the terms and conditions of this
         Agreement will apply to all services provided by WTT during such
         period. If WTP requests Termination Assistance beyond the available
         capacity of the WTT on-site staff, such request will be treated as a
         request for additional services and WTT will pay the agreed upon charge
         for such additional services. The provisions of this Section will
         survive the expiration or termination of this Agreement for any reason.

         WTP and WTT will jointly develop a plan (the "Transition Plan") to
         effect the orderly transition and migration to WTP or a designated
         third party from WTT of all services then being performed or managed by
         WTT under this Agreement (the "Termination Transition"). The Transition
         Plan will indicate the schedule on which WTT will turn over
         responsibility for each service to WTP. The Transition Plan will set
         forth the tasks to be performed by WTP and WTT, the time for completing
         such tasks and the criteria for declaring the transition "completed".
         The parties and their employees and agents will cooperate in good faith
         to execute the plan and each party agrees to perform those tasks
         assigned to it in the Transition Plan. WTT will direct the execution of
         the Transition Plan. The Transition Plan will include the following
         tasks and such other tasks as may be agreed upon by WTP and WTT:

                  (i)      Providing WTP access to necessary data files and
                           programs, certain non-proprietary operational
                           procedures and data and documentation in WTT's
                           possession related to the Services.

                  (ii)     Returning all WTP confidential and proprietary
                           information in WTT's possession, except for one copy
                           which WTT may retain, subject to its confidentiality
                           obligations, for internal recordkeeping purposes and
                           for compliance with applicable professional
                           standards.

                  (iii)    Returning all WTP software to WTP with data and
                           documentation. WTT will deliver to WTP all WTP data
                           in a format applicable for use by WTP and will

                                       10
<PAGE>   11

                           seek to minimize the amount of manual data entry or
                           re-keying necessary in connection with the transfer
                           of such data to WTP.

9.4.     OBLIGATION TO MINIMIZE DAMAGES.

         Both parties shall have an obligation to take such steps as may be
         reasonably necessary to minimize damages to the parties on termination,
         including, but not limited to, minimizing all contractual obligations
         that but for the existence of this Agreement, neither party would have
         entered into.

10.      DESIGNEES.

10.1.    JOC PROCEDURES. The following representatives will comprise a joint
oversight committee (the "JOC") which will meet at least quarterly. The
functions of such committee, among other things, will be to provide input on
design direction and development, product direction, review and analyze changes
in the market, prioritize resources to effectuate performance of the parties
obligations hereunder, and review and analyze the performance of the parties in
accordance with the applicable statements of work and milestones.

                WTT Designee:       Steve Reynolds

                WTP Designee:       Brenda Catanesi

                Newco Designee:
                                    -----------------------------

If a JOC Member resigns or leaves its employer, the party with a vacancy will
promptly appoint a replacement.

10.2.    MANAGEMENT REPRESENTATIVES. Each party hereby appoints the following
individual as its Management Representative for purposes of this Agreement:

                  WTT:              President or CEO

                  WTP:              W. Thomas Barahm

If a Management Representative resigns or leaves its employer, the party with a
vacancy will promptly appoint a replacement.

11.      DISPUTE RESOLUTION.

11.1.    INITIAL PROCEDURES. The parties shall make all reasonable efforts to
resolve all disputes without resorting to litigation. If a dispute arises
between the parties, the JOC Representatives will attempt to reach an amicable
resolution. If either JOC Representative determines that an amicable resolution
cannot be reached, such JOC Representative shall submit such dispute in writing
to the Management Representatives, who shall use their best efforts to resolve
it or to negotiate an appropriate modification or amendment.

11.2.    ESCALATION. Except as otherwise provided in the termination provisions
hereof, neither party shall be permitted to exercise any other remedies until
the later of (i) the date that either Management Representative concludes in
good faith that an amicable resolution of the dispute through continued

                                       11
<PAGE>   12

negotiation is unlikely, or (ii) sixty (60) days following the date that both
parties have notified a Management Representative pursuant to Section 11.1. If
either party fails to designate a Management Representative at its own
initiative, it shall do so within three business days of a request from the
other party to do so.

11.3.    ARBITRATION. If the parties are unable to reach a resolution of any
matter within the negotiation procedures outlined herein, the parties may submit
such matter to arbitration under the rules of the American Arbitration
Association. If the parties resort to arbitration, no arbitrator shall be
entitled to award punitive damages.

12.      GENERAL TERMS

12.1.    GOVERNING LAW - This Agreement shall be governed by and construed
according to the laws of the State of Georgia of the United States of America,
without regard to its choice of laws provisions.

12.2.    NOTICES - All notices required to be sent under this Agreement,
including notices of address change, shall be sent by registered or certified
mail, return receipt requested, by nationally recognized overnight delivery
service or courier, or by facsimile. Notice so sent shall be deemed to have been
given when mailed or transmitted to the following addresses:

                  if to WTP :       Timothy J. Severt
                                    WorldTravel Partners I, L.L.C.
                                    1055 Lenox Park Boulevard
                                    Atlanta, GA  30319

                  if to WTT:        Ralph Manaker
                                    General Counsel
                                    WorldTravel Technologies, L.L.C.
                                    6 W. Druid Hills Drive
                                    Atlanta, GA  30329

12.3.    SEVERABILITY - In the event that any one or more of the provisions of
this Agreement is determined by a court of competent jurisdiction to be invalid,
unenforceable or illegal, such invalidity, unenforceability or illegality shall
not affect any other provisions of this Agreement and the Agreement shall be
construed as if the challenged provision had never been contained herein. The
parties further agree that in the event such provision is an essential part of
this Agreement, they will immediately begin negotiations for a suitable
replacement provision.

12.4.    NO WAIVER - The failure of either party at any time to require
performance by the other party of any provision of this Agreement shall in no
way affect that party's right to enforce such provisions, nor shall the waiver
by either party of any breach of any provision of this Agreement be taken or
held to be a waiver of any further breach of the same provision.

                                       12
<PAGE>   13

12.5.    ASSIGNMENT - It is understood and agreed by the parties that the
services of WTT are unique and personal in nature and WTT shall not assign its
required performance to any other individual, firm or entity without the express
written consent of WTP, which consent shall not be unreasonably withheld.
Notwithstanding the foregoing, WTT may assign its required performance to Newco
or a WTT subsidiary or affilite without such written consent.

12.6.    SURVIVAL - The provisions of Sections 5.3 and 5.4 and Sections 6, 7, 8,
9, 11 and 12 of this Agreement shall survive the expiration or other termination
of this Agreement.

12.7.    TIME OF THE ESSENCE - Time shall be of the essence with respect to the
duties, obligations and performance of the parties under this Agreement.

12.8.    REMEDIES - The rights and remedies of the parties set forth in this
Agreement are not exclusive and are in addition to any other rights and remedies
available to it at law or in equity.

12.9.    MULTIPLE COUNTERPARTS - This Agreement may be executed in several
counterparts, all of which taken together shall constitute one single agreement
between the parties.

12.10.   RELATIONSHIP BETWEEN THE PARTIES - The relationship of WTT to WTP is
that of an independent contractor. Under no circumstances shall any employees of
one party be deemed to be the employees of the other for any purpose. Each party
shall pay all compensation and benefits due its respective employees relative to
this Agreement and shall be responsible for all obligations respecting them
relating to income tax withholdings, unemployment insurance premiums, pension
plan contributions, and other similar responsibilities. Nothing contained herein
shall be construed as implying a joint venture or partnership or franchise
relationship between the parties hereto. Neither party has the right or
authority to assume or to create any obligation or responsibility on behalf of
the other party, except as may from time to time be provided by written
instrument signed by both parties.

12.11.   FORCE MAJEURE - No delay or default in performance of any obligation by
either party, excepting all obligations to make payments hereunder, shall
constitute a breach of this Agreement to the extent caused by force majeure.

12.12.   TAXES - In addition to the other charges payable under this Agreement,
WTT shall be solely responsible for the payment of any taxes and duties based
upon the facilities, assets, and Services, any additional services and/or
products provided by WTT, exclusive of any taxes based upon WTT's income. Both
parties agree to take all reasonable steps to minimize all taxes, which might be
assessed on either party based on the parties' performance hereunder.

12.13.   ENTIRE AGREEMENT - This Agreement, together with any Delivery Order
executed by the parties, constitutes the complete understanding between the
parties with regard to the subject matter herein and supersedes all previous and
contemporaneous agreements and representations, whether written or oral. This
Agreement may not be modified, supplemented, or amended except in a writing
signed by an authorized representative of each party.

                                       13
<PAGE>   14

IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed
and delivered by their duly authorized representatives, as of the date first
written above.

WORLDTRAVEL TECHNOLOGIES, L.L.C.             WORLDTRAVEL PARTNERS I, L.P.

By:  /S/ Ralph Manaker                       By: /S/ Danny Hood
   -----------------------------                 --------------------------
         Ralph Manaker                             Danny Hood
         President                                 President

ATTACHMENTS TO THIS AGREEMENT:

Exhibit A - Delivery Order Form
Exhibit B - Change Order Procedure

                                       14
<PAGE>   15

                                   EXHIBIT A

                            DELIVERY ORDER #_________
                      TO LICENSE AND DEVELOPMENT AGREEMENT
                    BETWEEN WORLDTRAVEL TECHNOLOGIES, L.L.C.
                       AND WORLDTRAVEL PARTNERS I, L.L.C.

I.       STATEMENT OF WORK

II.      DELIVERABLES

III.     IMPLEMENTATION SCHEDULE AND PAYMENT

IV.      PERSONNEL

IN WITNESS WHEREOF, the parties hereto have caused this Delivery Order to be
executed and delivered by their duly authorized representatives, as of the date
first written above, and such Delivery Order is hereby incorporated into the
above-referenced Agreement.

WORLDTRAVEL TECHNOLOGIES, L.L.C.           WORLDTRAVEL PARTNERS I, L.L.C.

By:                                        By:
   -----------------------------              ---------------------------
   Authorized Signature                       Authorized Signature

Name:                                      Name:
     ---------------------------                 ------------------------

Title:                                     Title:
     ---------------------------                 ------------------------

<PAGE>   16

                                    EXHIBIT B

                             CHANGE ORDER PROCEDURE

Step 1.  Change Identification

WTP will identify the need for a change in the Design Specifications. This
request shall be in writing, authorized by the WTP Project Coordinator, and
submitted to the WTT Project Coordinator.

Step 2.  Analysis

The WTT Project Coordinator will handle all initial requests submitted by WTP,
and will assign the appropriate level of technical support personnel to review
each such request. WTT personnel will review each request and produce a proposal
with initial designs addressing the parameters specified by WTP. The proposal
will also address the effect, if any, of the change on the Implementation
Schedule and/or other terms and conditions of the Software Development
Agreement. The WTT Project Coordinator will submit the proposal to WTP for its
review and approval.

Step 3.  Analysis Review.

WTP will review WTT 's proposal and will authorize WTT in writing to perform one
of the following actions:

         A.       cancel initial request (no charges incurred, no change to the
                  Design Specifications)

         B.       perform change at rates and upon terms specified in the
                  proposal submitted by WTT pursuant to Step 2 above

         C.       enter negotiations as to rates and/or terms which will apply
                  to the change

Step 4.  Implementation

WTT will respond to the corresponding WTP authorization (as set forth in Step 3
above) as follows:

         A.       cancel all efforts

         B.       begin implementation of change

         C.       negotiate rates quoted and/or terms and conditions specified
                  in the proposal submitted by WTT pursuant to Step 2 (results
                  of negotiation to be reflected in a revised proposal by WTT
                  pursuant to Step 2)

Step 5.  Delivery/Acceptance

If the proposed change does not provide for an acceptance procedure, then upon
completion of any change undertaken by WTT pursuant to Step 4, item B above, WTT
will deliver the completed products to WTP for its review and acceptance in
accordance with WTT's proposal. WTP will notify WTT in writing if the products
delivered do not meet the specifications contained within WTT's proposal in
accordance with the terms and conditions of this Agreement and/or the amendment
pertaining to the change.

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