Document:

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                                                                   EXHIBIT 10.26

CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT. THE COPY
FILED HEREWITH OMITS THE INFORMATION SUBJECT TO THE CONFIDENTIALITY REQUEST.
OMISSIONS ARE DESIGNATED AS [****]. A COMPLETE VERSION OF THIS EXHIBIT HAS BEEN
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

                        ENTERPRISE USER LICENSE AGREEMENT

                               I. Summary of Terms

1.       Nature of Summary

This "Summary of Terms" ("ST") is a statement of some of the principal pricing
terms of the Agreement and a summary of some of the "Terms and Conditions"
("T&C") attached hereto. In the event of conflict or inconsistency between this
ST and the T&C, the T&C shall govern. For the complete provisions of the
Agreement, please refer to the T&C. The "Sections" referred to are Sections of
the T&C.

2.       The Parties

Future Information Research Management Inc. ("FIRM")
1230 Avenue of the Americas, 7th Floor, New York, NY 10020 - USA.

Client

Name:             Greenfield Online, Inc.
Address:          21 River Road, Wilton, CT 06897
Tel.:             203-834-8585
Fax:              203-834-8686
Email:

3.       Licensed Location (Section 5.1.1)

15 River Road, Wilton, CT

4.       Annual Fee (US$) (Section 11)

<TABLE>
<CAPTION>
Annual Fixed Price Transaction Fee:  See Schedule 4                  Ref Schd. 4
---------------------------------------------------                  -----------
<S>                                                                  <C>
Annual Enterprise License Fee                                        $    [****]
Annual Maintenance Fee, [****]%                                      $         0
Annual Premium Support                                               $    [****]
Annual Spell Checker                                                 $    [****]
U.S. Server installation (unlimited CPUs)                               Included
Total (US$)                                                               [****]
</TABLE>

5.       Training and Implementation Fees (Sections 13 and 14)

<PAGE>

<TABLE>
<S>                                                                      <C>
Onsite Training - Standard Confirmit Course, 2 days (class maximum
of 6 authorized Users - excluding travel and expenses) (Course Type 1)   $[****]

Onsite Training - J-Scriptinging in Confirmit Course, 4 days (class
maximum of 6 authorized Users - excluding travel and expenses)
(Course Type 4)                                                          $[****]

Onsite Training - Software Administration Course, half day (class
maximum of 6 authorized Users - excluding travel and expenses            $[****]

Onsite Software Installation (not including Travel and Expenses)         $[****]

Consultancy Fees (Section 14)

Additional Designated Support Contacts @ U.S. $3,000 each annually       $     0

TOTAL                                                                    $[****]
</TABLE>

6.       Effective Date (Section 1.2)

7.       Delivery Date (Sections 3 and 4)

8.       Terms of Payment (Section 15)

Annual Fixed Price Fee to be paid annually at the beginning of each one year
term, the first annual payment to be made on the Effective Date. OTHER INVOICE
CHARGES TO BE PAID AS THEY ACCRUE. INVOICES ARE TO BE PAID NO LATER THAN 30 DAYS
FROM RECEIPT OF INVOICE. All prices are exclusive of applicable taxes and
duties, for which Licensee is responsible. Late payments will be charged 10% per
annum.

9.       Confirmation of Order

CLIENT hereby orders the Software at the above stated agreed prices and subject
to the conditions included in this Agreement. This Agreement becomes binding on
both Parties upon the Parties' execution of the T&C.

PLEASE FAX A SIGNED COPY TO 510-653-8584.

<TABLE>
<CAPTION>
Purchase
 Order #
---------
<S>             <C>
Date:           October 21, 2002
Name/Title:     Dean A. Wiltse, CEO Robert E. Bies CFO
Signature:      /s/ Robert E. Bies
</TABLE>

                                       -2-

<PAGE>

II.      Terms and Conditions

1.       Parties and Contract Documents

         1.1.     The Parties to this Enterprise User License Agreement (this
"Agreement") are Future Information Research Management, Inc. ("FIRM") and
Greenfield Online, Inc., a Delaware corporation, (the "Client ").

         1.2.     FIRM and Client (the "Parties") enter into this Agreement as
of October 15, 2002 (the "Effective Date"). The Agreement consists of (a) the
"Terms and Conditions" ("T & C'); (b) the attached Exhibits and Schedules, to
the extent they are expressly referred to and incorporated in the T & C; (c) the
"Summary of Terms of Enterprise User License Agreement" ("ST") affixed as a
cover page to the T&C, to the extent it is expressly referred to and
incorporated in the T & C; and (d) any other documents that are expressly
referred to and incorporated in the T&C.

         1.3.     In the event of conflict or inconsistency between the T&C on
the one part and the Exhibits and Schedules, ST or any other referenced or
incorporated document on the other, the T&C shall govern.

2.       Recital of Background Facts

         2.1.     FIRM licenses, markets, maintains and supports the "Confirmit"
information management and research system, including the "Confirmit" software
application, related user documentation and other related materials, and
provides certain other services and products related thereto.

         2.2.     Client wishes to obtain a license to use Confirmit and to
obtain from FIRM certain other services and products further specified in this
Agreement, and FIRM wishes to license Confirmit to Client and provide such other
services and products.

3.       License to Use and Term of License

         3.1.     Subject to the terms of this Agreement, FIRM hereby grants
Client a non-exclusive, non-transferable license to use the Confirmit software
specified in Schedule I (the "Licensed Software") for a period of one (1) year
(the "Initial Term") beginning on the "Delivery Date" indicated on the attached
ST (the "Delivery Date").

         3.2.     The Agreement may be extended for one or more subsequent
one-year periods ("Term Extensions"). Unless the Agreement has already been
terminated in accordance with the provisions of Section 24 below or otherwise,
the Agreement automatically extends for an additional one year period, unless
either Party notifies the other Party no later than 60 days prior to expiration
of the agreement and no later than 30 days after the expiration of the pending
contract period, otherwise the Agreement will not be extended. The Initial Term
and subsequent Term Extensions, if any, will be referred to collectively as the
"Term" of the Agreement.

         3.3.     Client's license to use the Licensed Materials is
non-exclusive, and client acknowledges that FIRM may freely and without
liability to FIRM make the Licensed Materials available to other users,
including Client's competitors.

4.       Delivery and Installation

         4.1.     No later than the Delivery Date, FIRM shall deriver to Client
one copy of the Licensed Software, one copy of the documentation for the
Licensed Software ("Documentation") and any related materials specified in
Schedule 1 (collectively, the Licensed Software, the Documentation and the
related materials, if any, are referred to as the "Licensed Materials").

         4.2.     It is Client's responsibility to make available on or before
the Delivery Date a fully tested and operational hardware/software configuration
("Client's Server") meeting FIRM's system requirements for the operation of the
Licensed Software as set forth in Schedule 1. The System requirements may
undergo changes from

                                       -3-

<PAGE>

time to time. Client will receive notice of the changes by publication on the
Confirmit Extranet (www.confirmit/extranet.com).

         4.3      Delays in the delivery, installation or operation of the
Licensed Software because Client's Server fails to meet FIRM's requirements or
because of Client's failure properly and in a timely manner to perform
pre-installation preparation of Client's Server or to properly install the
Licensed Software on Client's Server shall not constitute a breach of the
Agreement by FIRM, nor shall such delays release Client from any of its
obligations under this Agreement. Additional costs incurred by FIRM as a result
of such delays are chargeable to Client.

5.       Scope of The License

         5.1.     Location

                  5.1.1.   Client may install and operate the Licensed Software
only on Client's Server at the location indicated on the ST (the "Licensed
Location") if Client's Server is not operational, then Client may operate the
Licensed Software on Client's disaster recovery, If Client wishes to install and
operate the Licensed Software on one or more additional servers in other
locations. Client must obtain from FIRM a separate license for each additional
server location and pay the applicable fee for such License.

                  5.1.2.   Client may move Client's Server from a Licensed
Location to another location, which then becomes a Licensed Location, but shall
notify FIRM in writing or by e-mail of any such change in location within five
(5) business days of such change.

         5.2.     Designated Users

                  5.2.1.   The Client, as the system administrator, will issue
user identification codes ("User ID") to those of its employees who will be
using the Licensed Software ("Designated Users") before they are granted access
to the Licensed Software.

         5.3      Affiliate

                  5.3.1.   The license granted to Client to use the Licensed
Software shall include use by entities in which Client holds an ownership
interest of at least 51% and with respect to which Client exercises operational
control ("Affiliates"). Before issuing User IDs to employees of Affiliates,
Client shall (a) notify FIRM of its intention to do so, (b) document that the
Affiliate is, in fact, an "Affiliate" as defined herein, and (c) cause the
Affiliate to provide to FIRM a written acknowledgement in a form acceptable to
FIRM and signed by an authorized representative of the Affiliate that the
Affiliate acknowledges and will be bound by this Agreement.

6.       Permitted Uses of the Licensed Materials

         6.1.     Client may use the Licensed Materials to process Client's own
data for its own internal and commercial business purposes. Client may not grant
to its customers a User ID or permit them to use a User ID to access the System
for the purpose of authoring a web questionnaire.

         6.2      Client may make one back-up copy of the Licensed Software if
necessary to operate the Licensed Software in accordance with the terms of this
Agreement. Client may make copies of any part of the Documentation to the extent
reasonably required for the operation of the Licensed Software by Designated
Users.

7.       Prohibited Uses of the Licensed Materials

         7.1.     Client shall not use the Licensed Materials to provide data
processing services or similar or related services to any third party, nor as
part of a network other than as required for concurrent use of the Licensed
Software by Designated Users.

                                       -4-

<PAGE>

         7.2.     Client shall not translate, modify, rearrange, reverse
engineer, reverse assemble, disassemble, or convert the Licensed Software or any
other Licensed Materials for any purpose, nor shall Client arrange or create any
derivative works based on the Licensed Software or on any other Licensed
Materials.

         7.3.     In using the Licensed Software, Client shall comply with all
applicable civil and criminal laws and regulations, whether local, state or
federal, governing the collection, processing and dissemination of data, Client
shall not use the Licensed Software for any illegal purpose or in any unlawful
manner.

         7.4.     Before June 1, 2001, Client shall not use the Licensed
Software to conduct panel research on servers located within the United States.
This restriction only applies if Client's principal business is within the
market research industry.

8.       Contract Administration

         8.1.     Client shall designate (1) a primary support contact
("Designated Support Contact") who shall act as the conduit for all requests
from Client to FIRM regarding the use of and user support related to the
Licensed Software; and (2) a technical administrator ("Technical Administrator")
who will act as FIRM's client contact with respect to all matters relating to
the installation and maintenance of the Licensed Software, and to matters
involving upgrades, troubleshooting and repair of the Licensed Software.

         8.2.     Before assuming the function of Designated Support Contact,
the designated individual shall undergo training in the use of the Licensed
Software as prescribed by FIRM.

         8.3.     Client may, at its option, designate additional employees as
subordinate support contacts ("Additional Support Contacts") who, once
designated, shall be authorized to exercise some or all of the Designated
Support Contact's functions. For each Additional Support Contact designated,
Client shall incur a annual charge of $3,000. Client shall promptly notify FIRM
of any changes with respect to Client's Additional Support Contacts.

9.       User Support

         9.1.     FIRM will provide to Client during the Term of the Agreement
the technical support, error correction and user support described in Schedule
2. It is Client's responsibility to provide FIRM the remote access to Client's
Server requiring such support. FIRM's inability to provide support due to lack
of adequate access to Client's Server shall not constitute breach by FIRM.

         9.2.     Error reports and requests for technical and user support must
be submitted by e-mail to support@confirmit.com by the Technical Administrator
or the Designated Support Contact. Error reports shall be accompanied by a
detailed description of events immediately preceding the occurrence of the
error, and shall, if possible, attach the error message.

         9.3.     Upon Client's request, FIRM will provide Client on-site
support at Licensed Locations at the. rates listed for such support in Schedule
3. In addition to the regular charges for on-site support, Client shall
reimburse FIRM its reasonable costs and expenses incurred in connection with
on-site support, such as travel expenses, hotel expenses end rental car costs.

10.      System Maintenance

         10.1.    During the term of this Agreement and to the extent FIRM deems
it necessary and proper FIRM will provide to Client system maintenance in the
form of Maintenance Releases, Software Modifications and New Versions of the
Licensed Software. Maintenance Releases correct faults, add functionality or
otherwise amend, improve or upgrade the Licensed Software. Modifications are
releases providing expanded functionality for or technical improvements to the
Licensed Software. A New version of the Licensed Software is a redesigned
software package intended to replace the Licensed Software in its entirety.

         10.2.    Maintenance Releases concerning the Licensed Software and
Modifications and New Versions of the Licensed Software will be made available
to Client at no extra charge. To the extent Client requires FIRM's

                                       -5-
<PAGE>

assistance to install or make operational such Maintenance Releases,
Modifications or New Versions, FIRM will charge for such assistance at the then
applicable rates for Professional Services as indicated in Schedule 3 and
require reimbursement of reasonable travel and expenses incurred. It is Client's
responsibility to provide FIRM the remote access to Client's Server requiring
such assistance, and FIRM's inability to do so as a result of inadequate access
to Client's Server shall not constitute breach by FIRM.

         10.3. If Client falls to acquire and install a Maintenance Release
within six months of the time it becomes available, FIRM is released from all
maintenance, service and customer support obligations under this Agreement. In
addition, the Limited Warranty made by FIRM in Section 16.3 below shall
thereafter be void.

         10.4. If, after FIRM has released two successive New Versions, Client
fails to acquire and install at least one of the two New Versions within twelve
months of the release of the most recent of the two New Version, FIRM shall be
released from any further maintenance, service and customer support obligations
under this Agreement. Moreover, the Limited Warranty made by FIRM in Section 17,
below shall thereafter be void.

         10.5. As part of the release of New Versions of the Licensed Software,
FIRM may offer Client, as an option, specialized add on modules ("Specialized
Modules") upon terms established by FIRM.

         10.6. Any Maintenance Release, Modification, New Version or Specialized
Module that the Client acquires and installs on Client's Sewer becomes part of
the Licensed Software for the purposes of this Agreement.

11.      Software License Fees and Transaction Fees

         11.1. In consideration of the use of the Licensed Materials, and for
related system maintenance and customer support, Client shall pay to FIRM an
annual enterprise license fee (the "License Fee") and an annual fixed price
transaction fee (the "Transaction Fee"). The annual License Fee and the annual
Transaction Fee for the first year of the Term are set forth on the ST.

         11.2. Payment of the Transaction Fee allows Client to use the Licensed
Software to perform an annual number of transactions not to exceed the maximum
indicated on the ST. A "Transaction" is defined in this context as one completed
response to one questionnaire by one respondent. Client may at all times request
and obtain increases in the maximum number of annual Transactions by paying
additional Transaction Fees as established by FIRM.

         11.3. Prepaid Transactions must be performed within the one-year period
for which they were purchased. Unused prepaid Transactions shall not carry over
to subsequent one-year periods of the Term.

12.      Ownership of the Licensed System and the Licensed Materials

         12.1. FIRM and parties from which FIRM derives its rights to license
the Licensed Materials (collectively, the "Owners") hold all rights therein,
including, but not limited to, all intellectual property rights, such as
patents, copyrights, design rights, trade marks, service marks, trade secrets,
know-how, database rights and actual property rights ("Intellectual Property
Rights") relating to the Licensed Materials. This Agreement conveys to Client
only the rights expressly granted Client to use the Licensed Materials within
the limits and subject to the restrictions established by this Agreement. All
other rights, including, but not limited to, all Intellectual Property Rights
shall remain in the Owners.

         12.2. Client shall keep the Licensed Materials free and clear of all
claims, encumbrances, and liens and any act of the Client purporting to create
such claims, encumbrances, or liens shall be void, Client shall promptly notify
FIRM if Client becomes aware of unauthorized access to, use of or copying of
Leased Materials by any third party.

         12.3. Client shall not remove, suppress of modify any proprietary
marking, including any trade mark or copyright notice appearing in the Licensed
Materials, and shall incorporate all such proprietary markings in any copy of
the Licensed Materials Client makes in accordance with the preceding Section or
otherwise.

                                      -6-
<PAGE>

         12.4. All rights to modifications Client makes to the Licensed
Materials and to software products derived from the Licensed Materials that
Client may create shall belong to the Owners, whether such products and
modifications arc made in violation of this Agreement or not.

13.      Training

         13.1. Upon request, and subject to availability and to payment of the
charges established by FIRM, FIRM will train and certify one or marc of Client's
employees in the use of the accused Software. With respect to the Designated
Support Contact such training is mandatory.

14.      Professional and Other Special Services

         14.1. Subject to availability and to the Parties' agreement concerning
pricing mid other terms, FIRM will, upon Client's request, provide to Client
professional services such as programming of customized questionnaires,
implementation of surveys, technical consulting services, and customized systems
development and software engineering services (collectively, "Special
Services").

         14.2. FIRM will maintain standard hourly rates for Special Services.
The standard hourly rates in effect as of the Effective Date are listed in
Schedule 3.

15.      Payments, Invoices and Price Increases

         15.1. Client shall pay the fees and charges coming due under this
Agreement promptly and in full. The Annual License Fee and the Annual
Transaction Fee are payable in full at the beginning of each one-year period of
the Term; the first annual payment coming due on die Effective Date. Other fees
and charges become due as and when they arc incurred. Payments shall be made no
later than thirty (30) days after FIRM submits an invoice to Client for the fees
and charges in question.

         15.2. If Client fails to pay an invoice when due, FIRM shall be
entitled to late charges at the rate of ten percent (10%) per annum of the
unpaid balance from the date the invoice originally came due. Imposition of late
charges shall be without prejudice to FIRM's right to seek other remedies.

         15.3. The fees and costs due to FIRM for the license and the services
provided under this Agreement are subject to periodic increases. Such increases
shall occur no more frequently than once every 6 months.

         15.4. Increases in the various fees charged to Client under this
Agreement shall become applicable to Client as follows:

                  15.4.1. Increases in the License Fee shall lake effect at the
beginning of each Term Extension, provided that FIRM has given Client written
notice of the increase no later than sixty (60) days before the expiration of
the Initial Term or the current Term Extension, as the case may be.

                  15.4.2. An increase in the Transaction Fees shall take effect
60 days after FIRM has notified Client of the increase.

                  15.4.3. An increase in standard fees and charges or Special
Services shall take effect immediately, except that Special Services already
contracted for shall be completed at the rates in effect at the time Client
requested the Special Services.

16.      Warranties

         16.1. Each Party warrants and represents (a) that it has the right and
authority to enter into and perform its obligations under this Agreement; and
(b) that it shall, at its own expense, comply with all laws, regulations and
other legal requirements that apply to the Party and to this Agreement,
including, but not limited to, laws relating to Intellectual Property Rights, to
the right to privacy and to defamation.

                                      -7-
<PAGE>

         16.2. FIRM represents that it has no knowledge indicating that the
Licensed Materials infringe or otherwise violate the Intellectual Property
Rights of any third party.

         16.3. Subject to the Warranty Disclaimer in Section 17, below, FIRM
further provides the following limited warranty (the "Limited Warranty"): FIRM
warrants that the Licensed Software will perform substantially as described and
specified in the Documentation for a period of 90 (ninety) days from the
Delivery Date, or, as the case may be, from the date of the installation of a
Maintenance Release, Modification, Specialized Module or New Version. FIRM
further warrants that any services provided under this Agreement will be
performed in accordance with generally accepted industry practices and
performance standards.

         16.4. The Limited Warranty does not cover failures, criers and
malfunctions caused in whole or in significant part by (a) failure of the
Client's Server to satisfy FIRM's systems requirements in effect at the time of
occurrence; (b) defects or malfunctions in Client's Server', (c) changes Client
makes in the configuration or settings of Client's Server without FIRM's
written, approval; (d) modifications in the Licensed Software that have not been
performed by FIRM or approved by FIRM in writing; (e) Client's misuse or faulty
operation of the Licensed Software; (f) Client's use of the Licensed Software in
combination with other software or equipment without FIRM's express prior
written consent; or (g) Client's operation of the Licensed Software in a
location that is not a Licensed Location.

         16.5. Client acknowledges that the Licensed Software has not been
designed to meet Client's individual or special requirements, and that FIRM does
not warrant that the operation of Licensed Software will be uninterrupted or
error-free.

         16.6. As a condition for invoking the Limited Warranty, Client must
give FIRM written notice of the failure, error or malfunction Client complains
of as soon as it comes to Client's attention, and in no event later than 90
(ninety) days after the Acceptance Date.

         16.7. If a problem FIRM has tried to resolve on the assumption that it
falls within the Limited Warranty does not in fact do so, Client shall pay for
the support and other services FIRM has provided to solve the problem at the
rates FIRM ordinarily charges for professional services and shall also reimburse
FIRM any travel and expenses FIRM has incurred in connection with its efforts to
solve the problem.

         16.8. The functionalities offered by the Licensed Materials may vary
over time. FIRM does not warrant all functionalities available at any given time
during the Term of the Agreement will continue to be available at all times
thereafter, nor does FIRM warrant that Client will perceive upgrades introduced
during the Term as improvements.

17.      FIRM's Warranty Disclaimer

         17.1. THE WARRANTY PROVIDED IN SECTIONS 16.1 AND 16.2, ABOVE AND THE
LIMITED WARRANTY ARE THE ONLY WARRANTIES MADE BY FIRM. THE LICENSED MATERIALS
ARE OTHERWISE PROVIDED "AS IS", AND FIRM EXPRESSLY DISCLAIMS ANY AND ALL OTHER
WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO
THE LICENSED SYSTEM AND/OR THE LICENSED MATERIALS AND ANY RELATED SERVICES OR
MATERIALS, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, OR ANY IMPLIED WARRANTY ARISING FROM A COURSE OF DEALING OR COURSE OF
PERFORMANCE. NO ORAL OR WRITTEN INFORMATION PROVIDED BY FIRM OR ITS EMPLOYEES OR
REPRESENTATIVES OR SUPPLIERS WILL CREATE ANY WARRANTY, AND THIS WARRANTY
DISCLAIMER SUPERSEDES ANY SUCH INFORMATION.

18.      Limitation of Remedies

         18.1. In the event of a breach of the Limited Warranty, Client's sole
remedy and FIRM's sole obligation is that FIRM shall utilize its best efforts to
repair of correct, at FIRM's own expense, the error, defect or malfunction
giving rise to the breach. Such repair or correction may be by way of patch,
workaround or otherwise, or, at FIRM's option, by replacing the Licensed
Software in whole or in part. If FIRM concludes that it is unable to make the

                                      -8-
<PAGE>

Licensed Software perform as warranted within a reasonable time or at a
reasonable cost, FIRM may refund the fees Client has paid under this Agreement
and terminate the Agreement.

19.      Limitation of Liability

         19.1. FIRM SHALL NOT UNDER ANY CIRCUMSTANCES, INCLUDING FIRM'S AND ITS
EMPLOYEES' SIMPLE NEGLIGENCE, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING FROM CLIENT'S OR ANY OTHER
PARTY'S USE OF THE LICENSED SYSTEM OR OF THE LICENSED MATERIALS, INCLUDING, BUT
NOT LIMITED TO LOSS OF REVENUE OR PROFITS, OR DAMAGES RESULTING FROM MISTAKES,
OMISSIONS, INTERRUPTIONS, DESTRUCTION OR DELETION OF DATA. VIRUSES, OR DELAYS IN
OPERATION OR TRANSMISSION, IN THE EVENT OF ANY BREACH BY EITHER PARTY OF THIS
AGREEMENT, THE BREACHING PARTY'S LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID TO
FIRM DURING THE PRECEDING TWELVE MONTHS, PLUS, IN THE EVENT CLIENT IS THE
BREACHING PARTY, ANY SUMS DUE AND OUTSTANDING TO FIRM AT THE TIME OF THE DAMAGES
AWARD.

20.      Indemnification

         20.1. FIRM shall have no liability for, and Client shall defend,
indemnify and hold FIRM harmless from and against any claim, including any claim
by a third party for infringement of any Intellectual Property Right or
violation of any law relating to defamation m the right to privacy, arising out
of or related to any use of the Licensed Software or the Licensed Materials by
the Client or any third party by permission of the Client that violates the
terms of this Agreement.

         20.2. Client shall have no liability for, and FIRM shall, subject to
the liability limitations set forth above, indemnify and hold Client harmless
from and against any claim based upon any breach of the covenants or warranties
made by FIRM in this Agreement.

         20.3. FIRM will defend claims brought against Client in the United
States by third parties that Client's use of the Licensed Software consistent
with the terms of this Agreement constitutes infringement of any Intellectual
Property Right under the laws of the United States or any of its states.

         20.4. To be entitled to a defense by FIRM against a third party
infringement claim, Client must (a) notify FIRM of the existence of the claim
immediately upon learning of the claim; and (b) must cede to FIRM the sole right
to control the defense and/or settlement of such claim, so long as the
settlement does not adversely affect Client's rights under the Agreement.

         20.5. If an infringement claim of which FIRM is notified in accordance
with this Section 20 results in a final judgment against Client for a monetary
award, then FIRM will satisfy any such award. If the infringement claim results
in a judgment enjoining Client from using the Licensed Software, FIRM may, at
its sole election, (a) procure for Client a right to continue to use the
Licensed Software or (b) make it non-infringing. In the event FIRM is unable to
either (a) or (b) at a reasonable cost and within a reasonable time, FIRM may
terminate this Agreement and reimburse Client pro rata the sums paid by Client.

21.      Confidential Information

         21.1. Each Party (the "Receiving Party") understands and acknowledges
that during the Term of this Agreement it will have access to information about
the other Party's (the "Disclosing Party") business, business methods, business
plans, customers, business relations, technology and other information that is
confidential and of' great value to the other Party, and the value of which
would be significantly reduced if disclosed to third parties (the "Confidential
Information"). The Parties shall keep all Confidential Information in confidence
and protect its confidentiality in the same way that it protects its own similar
Confidential Information, or better, during the Term for twelve months following
the expiration or termination of this Agreement.

                                      -9-
<PAGE>

         21.2. Confidential Information shall not include information that (a)
becomes part of the public domain through no fault of the Receiving Party; (b)
was in the Receiving Party's lawful possession before the disclosure, and was
not subject to limitations on disclosure or use; (c) is proven by clear and
convincing written evidence to have been independently developed by the
Receiving Party or by persons who have not had access to the Confidential
Information of the Disclosing Party; (d) is lawfully disclosed to the Receiving
Party, without restrictions by a third party who did not acquire the information
from the Disclosing Party; or (e) the Receiving Party is legally compelled to
disclose the information, in which case the Receiving Party shall assert the
privileged and confidential nature of the information and cooperate fully with
the Disclosing Party to protect against and prevent disclosure of any
Confidential Information, and to limit the scope of disclosure and the
dissemination of disclosed Confidential Information by all legally available
means.

         21.3. In the event the Parties, before they entered into this
Agreement, executed a non-disclosure agreement ("NDA") relating, in whole or in
part, to the subject matter of this Agreement, the NDA shall remain in force
during the Term of this Agreement with respect to Confidential Information
disclosed under the NDA. In case of conflict or inconsistency between a
provision of the NDA and a provision of this Section 22 the provision extending
the most substantial protection to the Disclosing Party shall prevail.

22.      Force Majeure

         22.1. Each Party shall be excused from delays in its performance of or
failure to perform its obligations under this Agreement other than payment
obligations, if performance is prevented or delayed by events outside the
Party's ordinary business control, including delays due to third party
connectivity, failure, customer's internal computer failure, telecommunications
failure and similar operational failures. However, in the event a Party's delay
in performance or failure to perform due to such events continues for eight
weeks, the other Party may terminate the Agreement upon thirty (30) days'
written notice.

23.      Record Keeping, Monitoring and Audits

         23.1. Client shall at all times maintain accurate and up-to-date
written records of Client's copying and/or disclosure of the Licensed Materials
or any part thereof. Client shall keep transaction logs and other records of
Client's use of the Licensed Materials, adequate to determine Client's
compliance with this Agreement and the sums due to FIRM. The records shall
conform to such reasonable standards with respect to form and content as FIRM
may establish from time to lime or, in the absence of such standards, in
accordance with good data processing practice commonly accepted in the industry.

         23.2. Client shall make its complete transaction logs relating to
Client's use of the Licensed Software during each one-month period available to
FIRM promptly upon the expiration of such period by transmitting the transaction
logs to an e-mail address to be provided by FIRM. FIRM will, in cooperation with
Client establish a protocol for the extraction and transfer of the transaction
logs designed to minimize Client's administrative burden in connection
therewith.

         23.3. FIRM shall, at all times during the Term of the Agreement, have
the right to monitor Client's operations with respect to the Licensed Software.
FIRM shall also have the right In Inspect and copy Client's books and records
relating to the Licensed Software and the Licensed Materials. Such right shall
include, without limitations, the right to inspect and copy Client's books and
records referenced in Subsection 1 of this Section 23, and any other books or
records reasonably likely to contain information hearing on Client's compliance
with the terms and provisions of this Agreement or the sums due FIRM under the
Agreement.

         23.4. FIRM shall give Client notice in writing of FIRM's Intent to
conduct inspection and copying in accordance with Subsection 23.3 no less than
ten (10) working days before the inspection is scheduled to take place. The
inspection shall occur during normal business hours. FIRM's right to conduct an
inspection shall not be exercised more frequently than once every three (3)
months.

                                      -10-
<PAGE>

24.      Termination Rights

         24.1. Each Party shall have the right to terminate this Agreement
effective immediately in the event the other Party is in material breach of this
Agreement and otherwise as provided in this Agreement. Client shall be deemed to
be in material breach if, without limitation, Client (a) grants individuals
other than Designated Users access to the Licensed Software; (b) installs and
uses the Licensed Software in a location other than a Licensed Location; (c)
uses the Licensed Software or permits the use of the Licensed Software in
violation of Section 7 or Section 12, above; (d) violates its obligation to keep
Confidential Information in confidence under Section 22, (e) fails to submit to
FIRM Client's transaction logs as required by Subsection 23.2 for three
consecutive 30-day periods or (e) fails to pay amounts due to FIRM under the
Agreement in a timely manner and thereafter fails to cure the payment default
within five (5) business days after Client receives written notice of the
default from FIRM.

         24.2. Either Party may terminate the Agreement if the other Party
becomes insolvent, becomes the subject of bankruptcy proceedings, or comes under
the administration of a receiver or administrator.

         24.3. When this Agreement is terminated or expires, the Client shall
immediately, and in no event later than fourteen (14) business days alter the
termination or expiration, return to FIRM or destroy all copies of the Licensed
Software and other Licensed Materials. Within thirty (30) days of the
termination or expiration of the Agreement Client shall through a director or
other officer certify in writing under penalty of perjury that it has fully
complied with its obligations under this Section 24.

         24.4. The termination or expiration of the Agreement shall terminate
all of the Parties' rights and obligations, including rights and obligations to
support and maintenance, but with the exception of payment obligations and other
rights and obligations that may have accrued before the date of termination or
expiration, including, without limitation rights and obligations under Sections
12 and 21.

25.      Taxes

         25.1. Client agrees to pay any sales, use, ad valorem, personal
property or general intangibles tax and any registration fees arising out of
this Agreement and the transactions contemplated herein, except for any taxes or
fees based upon the gross income of FIRM.

         25.2. Client shall not deduct from payments to FIRM any amounts paid or
payable to third parties, however designated.

26.      Assignment

         26.1. Client does not have and shall not receive under this Agreement
any right to assign, transfer or distribute the Licensed System or the Licensed
Materials, in whole or in part, to any third party, for consideration or
otherwise, by license, sale, lease, loan, rental or otherwise. However, this
restriction on transfer shall not apply to any transfer of the totality of
Client's rights under the Agreement to any person, firm, organization,
corporation, or other entity which succeeds to the business of the Client by
acquisition, merger, reorganization, or otherwise.

27.      Non-solicitation

         27.1. Bach of the parties covenants with the other that, for the Term
of this Agreement, and for a period of twelve (12) months following its
termination or expiration, the Party will not, either directly or indirectly,
induce or attempt to induce any employee of the other Party who has been engaged
in the negotiation or administration of the Agreement to leave the employment of
the other Party.

28.      Export Restrictions

         28.1. Client shall be responsible for, and shall pay all costs in
connection with Client's compliance with applicable export and import laws, and
regulations with respect to sharing the Licensed Materials (to the extent
permitted by this Agreement), with its employees, affiliates and associates
outside the United States.

                                      -11-
<PAGE>

29.      Jurisdiction, Choice of Forum and Choice of Law

         29.1. This Agreement shall be construed in accordance with governed by
the laws of the State of California, not including its choice of law provisions.
The Parties agree to negotiate in food faith to resolve disputes arising under
this Agreement. Any dispute relating to the interpretation and/or performance of
or otherwise arising under this Agreement that cannot be resolved by good faith
negotiations shall be resolved by means of binding arbitration conducted in San
Francisco, California, in accordance with the rules of the American Arbitration
Association, Judgment upon an arbitration award issued by the tribunal may be
entered by any State or Federal Court within California with appropriate
jurisdiction. It is the intention of the Parties that this Agreement to
arbitrate be irrevocable. The agreement to arbitrate disputes shall not preclude
either Party from seeking injunctive or other provisional relief to prevent
infringement of Intellectual Property Rights or the unlawful disclosure of
Confidential Information.

30.      Notification

         30.1. Notices required under this Agreement shall be in writing and
addressed to the Parties at the addresses indicated on the ST or as
appropriately updated. Notices required by Sections 3.2 and 24.1 shall be by
certified mail.

31.      Miscellaneous

         31.1. If any term(s), provision(s), covenant(s), or condition(s) of
this Agreement is held by a Court or other tribunal of competent jurisdiction to
be invalid, void, or unenforceable, the remainder of the provisions shall remain
in full force and effect and shall in no way be affected, impaired, or
invalidated.

         31.2. This Agreement contains the entire agree meat between the Parties
relating to its subject matter, and supersedes any previous communication,
representation or promise, whether written or oral. The Parties acknowledge that
they have placed no reliance on any promise or representation not incorporated
in this Agreement, and have not been induced to enter into this Agreement by any
such promise or representation. Any subsequent agreement which modifies any part
of this Agreement must be in writing, must be expressly designated as a
modification of this Agreement, and must be signed by both Parties.

         31.3. All waivers must be in writing. A waiver of or failure to enforce
a provision of or right under this Agreement on one or more occasions shall not
be deemed a waiver of the provision or right in question or any other provision
of right under this Agreement on any future occasion.

         31.4. This Agreement may be executed in counterpart, each of which will
be considered an original but all of which together will constitute the same
instrument.

         31.5. The language of Section 2 and the headings of the Sections of
this Agreement are included for convenience and are not to be used in
interpreting the Agreement.

         31.6. The Parties shall have the status of independent contractors
relative to each other, and nothing herein shall be deemed to place the Parties
in the relationship of employer-employee, principal-agent, franchisor-franchisee
or partners in a joint venture.

                                      -12-
<PAGE>

32.      Execution

         32.1 This Agreement shall be effective as of the Effective Date upon
execution of the Parties' duly authorized representatives as set forth below.

FUTURE INFORMATION RESEARCH MANAGEMENT

Date:                          10-24-02

Name/Title:                    Bjorn Haugland - Founder
                               Tore Haggnen - CEO Firm Inc.

Signature:                     /s/ Tore Haggnen

Client:

Date:                          10-24-02

Name/Title:                    Dean Wiltse - Chief Executive Officer
                               Robert E. Bies - CFO

Signature:                     /s/ Robert E. Bies

                                      -13-
<PAGE>

SCHEDULE 1

1.       LICENSED SOFTWARE

         Entitled Confirmit, a full description of the functionality of which is
         detailed in the End User Manual supplied with the Licensed Software
         upon installation.

2.       DOCUMENTATION

         End User Manual
         Installation Manual
         Technical Overview
         Confirmit Administrator Manual
         Maintenance Manual
         Software Prerequisites

3.       HARDWARE CONFIGURATION

         Make Type:                        Microsoft
         Web Server:                       MIS iiS 4.0 with WWW, SMTP and MTS
         Database Server:                  MS SQL Server 7.0
                                           POET Object Server Suite (included
                                           in the installation set-free)

4.       SOFTWARE ENVIRONMENT

         Operating System and Version:     Windows 2000 (English Version) -
                                           alternatively
                                           NT 4.0 SP6 (English Version)

         Presentation:                     MS Office 2000 SPI (only Powerpoint,
                                           Excel, Word) SR2 SPSS 10.0 First
                                           Impression

         Browser                           Internet Explore 5.0 or 5.5 (English
                                           Version) - alternatively 4.0
                                           (English Version) caveat: will
                                           result in loss of some functionality)

5.       CLIENT CONTRACT ADMINISTRATION CONTACTS

         a.       Support Contact:

                  Address:

                  Phone:

                  e-mail:

         b.       Technical Administrator:

                  Name:

                  Address:

                  Phone:

                  e-mail:

                                      -14-
<PAGE>

SCHEDULE 2

SUPPORT SERVICE

I.    GENERAL

The Support Service includes explanation and guidance in producing
questionnaires and reports, including questionnaire layouts, respondent
handling, basic skip logics and pre-code masks, basic template preparation, use
of standard validations, error code interpretations and other authoring-related
topics. The service is available during Standard Support Hours by e-mail to
support@confirmit.com.

Assistance outside ordinary authoring support is considered an "Additional
Service" subject to the rates stipulated in Schedule 3. Additional Services are
e.g. support of Customer Tailored Functions (developed by FIRM on Client's
request), J-script-/HTML-/SQL-assistance, checking and editing of respondent
lists, any programming (in whole or in part) of questionnaires/ reports, and
quality assurance/checking of programming, as further described in Schedule 3.

II.   STANDARD SUPPORT HOURS AND RESPONSE TIME

The FIRM Standard Support Hours are 9:00 AM until 5:00 PM(EST) from Monday to
Friday, excluding statutory U.S. holidays. FIRM will respond to support requests
and error correction requests according to the urgency of the request as
specified below.

<TABLE>
<CAPTION>
--------------------------------------------------------------------------------
CATEGORY          TARGET             CATEGORY GUIDANCE
                  RESPONSE TIME
--------------------------------------------------------------------------------
<S>               <C>                <C>
Emergency         2 working hours    A Software error that renders the whole
                                     system, or a substantial part of it,
                                     inoperative, and which is not clearly due
                                     to Client's server/software setup.
--------------------------------------------------------------------------------
High priority     1 working day      Errors that do not affect critical parts of
                                     the Software. Questions about functions
                                     that are critical for start up of a
                                     project.
--------------------------------------------------------------------------------
Medium priority   3 working days     Other inquiries and minor errors/error
                                     messages. Questions that are not critical
                                     for startup of a project.
--------------------------------------------------------------------------------
Other inquiries   3-5 working days   Requests about new functionality, system
                                     architecture, etc.
--------------------------------------------------------------------------------
</TABLE>

"Working hours" is defined as time within the Standard Support Hours.

"Response time" is defined as the time elapsing from receipt of the request to
FIRM initiating action to resolve the issue. The time to arrive at a solution
may be longer. Client will be informed of the status of Client's request within
the response times listed above.

The urgency of the request will be determined by FIRM's personnel, if
appropriate after consultation with Client.

III   PREMIUM SUPPORT PACKAGE

      Client is entitled to additional services as described in Schedule 6,
provided inclusion of this under Summary of Terms - Section 4

<PAGE>

SCHEDULE 3

Additional Services

PART 1 - DESCRIPTION/RATES

Additional Services ere offered in the four categories described below,
Additional Services are billable at an hourly rate of $175 for Professional
Services and $225 for Technical Support/System Development, in minimum
increments of fifteen minutes:

         1.       Professional Services/Project Assistance

                  Tasks that Client chooses to outsource to FIRM, such as
                  questionnaire programming and report building, project and
                  respondent administration. HTML programming - e.g, related to
                  templates, use of videos in questionnaires, J-Script/SQL, etc.

         2.       Consultancy Services/Systems Development

                  Tasks outside the standard Software features, such as
                  development of custom tailored functions, both in
                  questionnaires and reporting, or assistance in development of
                  customized data gathering systems based on the Software, or
                  assistance with installation of upgrades, or in providing
                  Support for these features.

         3.       Error correction payable by Licensee

                  Rectification of errors occurring under the conditions
                  mentioned in Sections 17.4 and 17.7 of this Agreement.

         4.       On Site Support

PART 2 - TRAVEL TIME/EXPENSES

Travel time related to orders of Additional Services will be invoiced at 50% of
the otherwise applicable rates, Travel expenses and extra living expenses, such
as hotel expenses, rental car costs, etc. are reimbursable by Client.

                                      -15-
<PAGE>

SCHEDULE 4:  TRANSACTION FEES

Client shall pay for unlimited Transactions via a revenue sharing payment. The
   percentages expressed below are percentages of Client's gross quarterly
   project revenue recognized by Client from projects performed using the
   Licensed Software. *Provided that this Transaction Fee percentage shall
   increase to [****]% if and when Client is acquired through merger or
   otherwise by an acquirer that is an active Confirmit Licensee, and where the
   acquiring company's Confirmit license has less favorable terms regarding
   Transaction Fees than the Client's License.

<TABLE>
<CAPTION>
                                                                                                            REVISED
                                                                                               ANNUAL       REVENUE
                              REVISED                                         QUARTERLY       FEE REV.       BASED
                              REVENUE                                         FEE REV.         BASED        REVENUE
                               BASED        QUARTERLY FEE    ANNUAL FEE      BASED TEST         TEST         SHARE
  QTRLY            ANN.       REVENUE         REV. BASED     REV. BASED      (WITH  LIC.       (WITH      (WITH LIC.
   REV.            REV.        SHARE             TEST           TEST            FEES)        LIC. FEES)      FEES)
   ----            ----        -----             ----           ----          ---------      ----------    ---------
<S>             <C>           <C>           <C>              <C>             <C>             <C>          <C>
  $ [****]      $ [****]       [****]%        $ [****]        $ [****]       $ [****]        $ [****]      [****]%

  $ [****]      $ [****]       [****]%        $ [****]        $ [****]       $ [****]        $ [****]      [****]%

  $ [****]      $ [****]       [****]%        $ [****]        $ [****]       $ [****]        $ [****]      [****]%

  $ [****]      $ [****]       [****]%        $ [****]        $ [****]       $ [****]        $ [****]      [****]%

  $ [****]      $ [****]       [****]%        $ [****]        $ [****]       $ [****]        $ [****]      [****]%

  $ [****]      $ [****]       [****]%        $ [****]        $ [****]       $ [****]        $ [****]      [****]%

Above [****]                   [****]%
   per Quarter
</TABLE>

                                      -16-
<PAGE>

SCHEDULE 5: SITE SETUP

<TABLE>
<CAPTION>
------------------------------------------------------------------------------------------------------------------------------
                         COMPAQ
                        PROLIANT
        TYPE              MODEL         PROCESSOR      RAM        HARD DRIVES AND RAID ARRAYS            LOGICAL DRIVES
------------------------------------------------------------------------------------------------------------------------------
<S>                     <C>        <C>                <C>       <C>                                 <C>

                                   Two (2)  500
SURVEY Server             6400     MHz                1 GB      Two (2) 9 GB + Two (2) 9 GB         C:5 GB E:3.5 GB; L:8.5
------------------------------------------------------------------------------------------------------------------------------

                                   Two (2)  550
SURVEY Server             6400     MHz                1 GB      Two (2) 9 GB + Two (2) 9 GB         C:5 GB E:3.5 GB; L:8.5
------------------------------------------------------------------------------------------------------------------------------

                                   Two (2)  600
AUTHORING Server          1850     MHz                1 GB      Two (2) 9 GB + Two (2) 9 GB         C:5 GB E:3.5 GB; L:8.5
------------------------------------------------------------------------------------------------------------------------------

                                   Two (2)  600
AUTHORING Server          1850     MHz                720 MB    Two (2) 9 GB + Two (2) 9 GB         C:5 GB E:3.5 GB; L:8.5
------------------------------------------------------------------------------------------------------------------------------

                                   Two (2)  550
BATCH Server              6400     MHz                1 GB      Two (2) 9 GB + Two (2) 9 GB         C:5 GB E:3.5 GB; L:8.5
------------------------------------------------------------------------------------------------------------------------------

                                   One (1)  600
BATCH Server              1850     MHz                512 MB    Two (2) 9 GB + Two (2) 9 GB         C:5 GB E:3.5 GB; L:8.5
------------------------------------------------------------------------------------------------------------------------------

                                                                                                    C:7 GB; unaloc 10; E:34
POET Server               5500     Four (4) 500 MHz   2 GB      Two (2) 18 GB + Three (3) 18 GB     GB
------------------------------------------------------------------------------------------------------------------------------

                                                                Two (2) 18 GB + Two (2) 18 GB +
SQL DATABASE Server       5500     Four (4) 500 MHz   3.5 GB    Six (6) 18 GB                       C:17 GB; L:17 GB; E:85 GB
------------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
-------------------------------------------------------------------------------------------------------------------------

        TYPE                IIS CONFIG                       IIS SECURITY                      SQL CONFIGURATION
-------------------------------------------------------------------------------------------------------------------------
<S>                    <C>                      <C>                                      <C>
                                                Dis. And remove sample apps. Remove
                                                unused Script mappings.Disable Parent    SQL Client Network Utility
SURVEY Server          IIS with WWW and SMTP    Paths.                                   SP2
-------------------------------------------------------------------------------------------------------------------------
                                                Dis. And remove sample apps. Remove
                                                unused Script mappings.Disable Parent    SQL Client Network Utility
SURVEY Server          IIS with WWW and SMTP    Paths.                                   SP2
-------------------------------------------------------------------------------------------------------------------------
                                                Dis. And remove sample apps. Remove
                                                unused Script mappings.Disable Parent    SQL Client Network Utility
AUTHORING Server       IIS with WWW and SMTP    Paths.                                   SP2
-------------------------------------------------------------------------------------------------------------------------
                                                Dis. And remove sample apps. Remove
                                                unused Script mappings.Disable Parent    SQL Client Network Utility
AUTHORING Server       IIS with WWW and SMTP    Paths.                                   SP2
-------------------------------------------------------------------------------------------------------------------------
                                                Dis. And remove sample apps. Remove
                       IIS with SMTP and        unused Script mappings.Disable Parent    SQL Client Network Utility
BATCH Server           WWW disabled             Paths.                                   SP2
-------------------------------------------------------------------------------------------------------------------------
                                                Dis. And remove sample apps. Remove
                       IIS with SMTP and        unused Script mappings.Disable Parent    SQL Client Network Utility
BATCH Server           WWW disabled             Paths.                                   SP2
-------------------------------------------------------------------------------------------------------------------------

                                                                                         SQL Client Network Utility
POET Server                                                                              SP2
-------------------------------------------------------------------------------------------------------------------------
                                                                                         SQL 2000 Standard Edition
                                                                                         SP2 with patch level
SQL DATABASE Server                                                                      (8.00.679)
-------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
------------------------------------------------------

        TYPE           MDAC      WSH         O2K
------------------------------------------------------
<S>                    <C>       <C>     <C>

SURVEY Server          2.7       5.6
------------------------------------------------------

SURVEY Server          2.7       5.6
------------------------------------------------------

AUTHORING Server       2.7       5.6
------------------------------------------------------

AUTHORING Server       2.7       5.6
------------------------------------------------------

                                         PP, Excel,
BATCH Server           2.7       5.6     Word
------------------------------------------------------

                                         PP, Excel,
BATCH Server           2.7       5.6     Word
------------------------------------------------------

POET Server            2.7       5.6
------------------------------------------------------

SQL DATABASE Server    2.7       5.6
------------------------------------------------------
</TABLE>

<PAGE>

SCHEDULE 6:  PREMIUM SUPPORT PACKAGE

OVERALL BENEFITS

This package grants server customers the highest support level available,
ensuring dedicated resources, better access to senior resources when needed, and
more visibility within the supporting organization. The main 4 advantages
offered by this package are:

         1.       FIRM Technical Support Priority

         2.       FIRM Extended Authoring Support

         3.       Premium Account Management

         4.       Post High Availability Package

         5.       Support in additional Time Zone

DESCRIPTION OF THE BENEFITS

         1.       FIRM Technical Support Priority

                  -        15 Technical Consultancy hours per year for usage in
                           connection with Upgrades, Server issues, etc.

                  -        Named FIRM Technical Support Contact with
                           responsibility for your site, and to whom all
                           technical support requests are directly channeled

                  -        Telephone Support Line in addition to e-mail support
                           for Emergency Technical Support issues (within
                           standards support hours)

                  -        Priority in mobilizing FIRM resources in case for
                           Emergency issues outside ordinary support hours
                           (subject to additional charge)

         2.       FIRM Extended Authoring Support

                  -        15 consultancy hours per year for usage in areas
                           outside Confirmit, such as SQL issues, J-scripting,
                           HTML issues, etc.

                  -        Reasonable amount of short requests in these areas
                           will be addressed without charge to the account

                  -        Priority in mobilizing FIRM resources in case for
                           Emergency issues outside ordinary support hours
                           (subject to additional charge)

         3.       Premium Account Management

                  -        Regular status/update meetings with Key Account
                           Manager

                  -        Workshops aimed at improving Confirmit usability
                           within CLIENT - no charge

                  -        Yearly meeting with FIRM developers to discuss and
                           influence development

                  -        Escalation of issues deemed crucial to CLIENT will
                           involve at least one member of FIRM Senior Management
                           (currently COO) in addition to Key Account Manager.

         4.       Poet High Availability Package - FastObjects (as documented
                  below)

                  -        Data replication feature

                  -        Fail Over Support

                  -        Incremental Back Up

                  -        Access to Emergency Poet support during both USA and
                           European working hours (incurred hours charged at
                           $200 - normal price 275/h)

         5.       Support in Additional Time Zone

                  -        Both Authoring, Technical and R&D resources are
                           available in both time-zones

                  -        Reported issues will be worked upon in both time
                           zoned

                  -        The two current time-zones are:

                           -        Europe: 8am - 5pm CET (GMT +01:00) Monday -
                                    Friday (excluding common European statutory
                                    holidays)

                           -        USA: 9am - 5pm EST (GMT - 05:00) Monday -
                                    Friday (excluding US statutory holidays)

         PRICE AND CONDITIONS

         Two packages are available:

         Premium Support Package - Including features 1-4
         Yearly fee for the package: USD 15,000

                                      -17-
<PAGE>

         Multizone Premium Support Package - Including features 1-5
         Yearly fee for the package: USD 20,000

         Conditions:

                  -        Prepaid hours are valid within ordinary support hours

                  -        Requests for assistance, either within or outside
                           ordinary support hours, is subject to availability by
                           FIRM, although CLIENT will be prioritised in case of
                           conflict of interest.

                           -        Support outside ordinary support hours is
                                    subject to 100% surcharge

                  -        Any travel charges will be charged at reasonable
                           cost.

                  -        Usage of pre-aid hours will be conveyed to client
                           contact quarterly.

                  -        The consultancy hours included are valid within the
                           1-year term.

                                      -18-
<PAGE>

                                   ADDENDUM TO
                           END USER LICENSE AGREEMENT

This is the Addendum to the End User License Agreement by and between Greenfield
Online, Inc. ("Client"), 21 River Road, Wilton, CT 06897, USA and Future
Information Research Management Inc ("FIRM"), 1230 Avenue of the Americas, 7th
Floor, New York, NY 10020-USA.

Client and FIRM hereby agree to the following modifications to the Terms and
Conditions of End User License Agreement

ARTICLE 3 - LICENSE TO USE AND TERM OF LICENSE

SECTION 3.1 is deleted in its entirety and replaced with the following: "Subject
to the terms of this Agreement, in particular section 5.3.1 and section 26.1,
FIRM hereby grants Client a non-exclusive, non-transferable license to use the
Confirmit software specified in Schedule I (the "Licensed Software") worldwide,
for a period of one (1) year (the "initial Term") beginning on the "Delivery
Date" indicated on the attached ST (the "Delivery Date")."

ARTICLE 4 - DELIVERY AND INSTALLATION

SECTION 4.2 is modified by replacing "www.confirmit/extrane.com" with
"http://extranet.confirmit.com"

A new SECTION 4.4 is introduced as follows: "Client shall install Confirmit
version 7.0 on its Pilot System on or after the Effective Date. Installation
will be completed on or before October 31, 2002. The Pilot System configuration
is set forth on Schedule 5. Between November 1, 2002 and December 31, 2002,
Client will perform system optimization, tuning, conduct Confirmit training, and
conduct production testing of the Licensed Software. Should the Licensed
Software fail to meet Client's requirements, at its sole discretion, the Client
may, at its option, on or before December 31st 2002, reject the Licensed
Software in writing and uninstall it from its systems. In case of such
rejection, Client will only owe FIRM agreed upon training fees, installation
fees, incurred support fees by the hour, and Transaction Fees, through the date
of uninstall".

ARTICLE 5 - SCOPE OF THE LICENSE

SECTION 5.1.1 is deleted in its entirety and replaced with the following:
"Client may install and operate the Licensed Software on an unlimited number of
the Client's Servers at a single location indicated on the ST (the "Licensed
Location"), or on parallel installations necessary to separate license for each
additional server location and pay the applicable fee for such license.
Exception to the last sentence is a back up site for which Client will
communicate location to FIRM, and that will not be used for any other purposes
than backup".

SECTION 5.2.1, DESIGNATED USERS, is deleted in its entirety and replaced with
the following: "The Client, as the system administrator, will issue user
identification codes ("User ID") to an

<PAGE>

unlimited number of its employees and subcontractors who will be using the
Licensed Software ("Designated Users"), before they are granted access to the
Licensed Software. For the purpose of this agreement subcontractors shall be
deemed to be persons, firms or entities employed or engaged by the Client in
connection with the Client's normal course of business, to perform services
using the Software capable of being carried out by is own employees under the
terms of this Agreement. Client will disclose the names and addresses of all
subcontractors authoring surveys on Client's behalf."

ARTICLE 7 - PROHIBITED USES OF THE LICENSED MATERIALS

SECTION 7.4 IS REMOVED IN its entirety.

ARTICLE 8 - CONTRACT ADMINISTRATION

In Section 8.1 the sentence "Client shall designate (1) a primary support
contact ("Designated Support Contact") who shall act as the conduit for all
requests from Client to FIRM regarding the use of and user support related to
the Licensed Software" is replaced with the sentence "Client shall designate (1)
two primary support contacts (each a "Designated Support Contact") who shall act
as the conduits for all requests from Client to FIRM regarding the use of and
user support related to the Licensed Software"

ARTICLE 11 - SOFTWARE LICENSE FEES AND TRANSACTION FEES

Sections 11.1 to 11.3 are deleted in their entirety, and replaced with the
following two sections:

SECTION 11.1: "In consideration of the use of the Licensed Materials, and for
related system maintenance and customer support, Client shall pay to FIRM an
annual enterprise license fee (the "License Fee") and annual transaction fees
(the "Transaction Fee"). The annual License Fee and the annual Transaction Fee
for the first year of the Term are set forth on the ST. Transaction Fees are set
forth on Schedule 4."

SECTION 11.2: "Payment of the Transaction Fee allows Client to use the Licensed
Software to perform an unlimited number of transactions each year as indicated
on the ST."

ARTICLE 12: OWNERSHIP OF THE LICENSED SYSTEM AND THE LICENSED MATERIALS

A new SECTION 12.5 is introduced as follows: "On or prior to a date to be agreed
by both parties, FIRM will place a copy of the source code for the Licensed
Materials, including in particular the Supplier Code, into escrow with an
independent escrow agent agreed upon by both parties. Client will cover all
costs relating to the setup and maintenance of the Escrow."

ARTICLE 15:  PAYMENTS, INVOICES AND PRICE INCREASES

Sections 15.1 to 15.4.3 are deleted in their entirety, and replaced with the
following sections:

SECTION 15.1: "Client shall pay the fees and charges coming due under this
Agreement promptly and in full. The Annual License Fee is payable in full at the
beginning of each one-year period of the Term; the first annual payment coming
due on the Client's acceptance of the Licensed Software on or before December
31, 2002. Transaction Fees are payable quarterly in arrears and shall be
invoiced 5 days after the last day of each quarter. Transaction Fees will be
paid on a quarterly basis based on a sliding scale of a percentage of Gross
Project Revenue recognized

                                       -2-
<PAGE>

each quarter from survey projects as described in section 5.2. Each quarter's
Gross Project Revenue will be applied to the sliding scale shown on Schedule 4
on a quarter-by-quarter basis and not on an annual basis. Other fees and charges
become due as and when they are incurred. Payments shall be made no later than
forty five (45) days after FIRM submits an invoice to Client for the fees and
charges in question"

SECTION 15.2: "In consideration for quarterly payments of Transaction Fees,
Client shall submit to FIRM a certification of the Gross Project Revenue
recognized by Client on projects completed using the Licensed Software (a
"Revenue Certification"), no later than 10 days after the last day of each
quarter. The Revenue Certification shall include the Gross Project Revenue
invoiced during the quarter for projects using the Licensed Software, on a
project-by-project basis, together with the Client's internal project number.
Gross Project Revenue, shall mean all revenue invoiced and recognized by Client,
on a completed contract basis, as being due and payable for survey projects
conducted for third parties using the Licensed Software in whole or in part.
FIRM will receive agreed revenue share according to Schedule 4 for each project
where Confirmit is used in whole or in part on the project. Projects, which are
completed without any use of Confirmit, are not subject to the Transaction Fee."

SECTION 15.3: "When a delay will occur in the submission of the Revenue
Certification, then Client must advise FIRM in writing, stating the reason for
the delay, and the date on which the Revenue Certification will be submitted.
Where Client does not submit such Revenue Certification, or provide notice and
reasons for delay, or when the date provided by Client for the delay is more
that 20 days after the last day of each quarter, FIRM shall reverse the right to
invoice Client 25% above the most previous quarter's Transaction Fee. Upon
receipt of the missing Revenue Certification, adjustments to the fees will be
made accordingly to next quarterly invoice. Continuous non-submission of Revenue
Certifications shall provide FIRM with the right to invoice cumulative 25%
increase in Transaction Fees for each quarter of non-submission. If revenue
Certification is not provided for more than 2 consecutive quarters, this will be
deemed as a Material Breach of the contract."

SECTION 15.4: RIGHT OF AUDIT. "Client will keep all usual and proper records and
books of account and aft usual and proper entries and other documentation
relating to all payments owed or paid by Client, and all Gross Project Revenue
and other data and reports submitted or required to be tracked or submitted by
Client under this Agreement. During the Term and for a period of one (1) year
following the expiration or termination of this Agreement, FIRM will have the
right to cause an audit and/or inspection to be mad of such records of the
Client in order to verify statements issued by such other party and its
compliance with the terms of this Agreement. Any such audit will be conducted:
(a) by an independent certified public accountant from a big five accounting
firm selected by FIRM (other than on a contingent fee basis); (b) during regular
business hours at the Client's facilities, upon at least fourteen (14) days'
prior written notice; and (c) no more often than once every twelve (12) months,
and may audit no more than the twelve (12) months of activity prior to the start
date of the audit. FIRM will bear the full cost of the audit except where an
audit reveals a payment underreporting discrepancy of greater than ten percent
(10%), in any quarterly reporting period, in which case the Client will bear the
full cost of the audit."

                                      -3-
<PAGE>

SECTION 15.5: "If Client fails to pay an invoice when due, FIRM shall be
entitled to late charges at the rate of ten percent (10%) per annum of the
unpaid balance from the date the invoice originally came due. Imposition of late
charges shall be without prejudice to FIRM's right to seek other remedies."

SECTION 15.6: "The Annual License Fee, Transaction Fees, Maintenance and Support
Fees as set forth on the ST shall remain fixed for a period of three years."

SECTION 15.7: "Increases in the various fees charged to Client under this
Agreement shall become applicable to Client as follows:

                  15.7.1 On and after the third anniversary of the Agreement,
increases in the License Fee shall take effect at the beginning of each Term
Extension, provided that FIRM has given Client written notice of the increase no
later than sixty (60) days before the expiration of the Initial Term or the
current Term Extension, as the case may be.

                  15.7.2 On and after the third anniversary of the Agreement, an
increase in the Transaction Fees shall take effect 60 days after FIRM has
notified Client of the increase, subject to Client's acceptance of the increase.

                  15.7.3 An increase in standard fees and charges for Special
Services shall take effect immediately, except that Special Services already
contracted for shall be completed at the rates in effect at the time Client
requested the Special Services."

ARTICLE 24:  TERMINATION RIGHTS

A new SECTION 24.2 is introduced between after section as follows: "Client may
terminate this Agreement at anytime upon 30 days written notice for any reason
or no reason. Where Client exercises terminations fights under this Section
24.4, FIRM shall not refund any amount of the Annual License Fee, Premium
Support Fees, Web Services Fees and Annual Spell Checker Fees, Client shall be
liable to pay for all Transaction Fees through the date of termination."
Existing SECTION 22.4 becomes SECTION 24.5

ARTICLE 29:  JURISDICTION, CHOICE OF FORUM AND CHOICE OF LAW

In section 29.1, jurisdiction is agreed to be "The State of New York" to replace
"The State of California".

Except as modified herein, the terms of the End User License Agreement remain
unchanged and in full force and effect. Where any conflict arises between this
Addendum and the End User License Agreement, then the terms of this Addendum
shall prevail and override the End User License Agreement.

                                      -4-
<PAGE>

IN WITNESS WHEREOF, FIRM and GFOL have caused this Addendum to be executed by
their duly authorized representatives.

Future Information Research Management (FIRM)       Greenfield Online, Inc.

By: /s/ Tore Haggnen                                By: /s/ Robert E. Bies
    ---------------------------------                   ------------------------
         (Authorized Signature)                          (Authorized Signature)

      Tore Haggnen                                        Robert E. Bies
-----------------------                             -----------------------
(Typed or Printed Name)                             (Typed or Printed Name)

    CEO - Firm Inc.                                     Chief Financial Officer
-----------------------                             -----------------------
(Title)                                             (Title)

         10/24/02                                            10/24/02
-----------------------                             -----------------------
(Date)                                              (Date)

                                      -5-<PAGE>

                                                                   EXHIBIT 10.27

CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT. THE COPY
FILED HEREWITH OMITS THE INFORMATION SUBJECT TO THE CONFIDENTIALITY REQUEST.
OMISSIONS ARE DESIGNATED AS [****]. A COMPLETE VERSION OF THIS EXHIBIT HAS BEEN
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

                              COMMERCIAL AGREEMENT

This Agreement ("Agreement") is made and entered into as of the later of the two
signature dates below (the "Effective Date"), by and between GREENFIELD ONLINE,
INC., ("GFOL") a Delaware corporation with its principal place of business at 21
River Road, Wilton, CT 06897, and MICROSOFT CORPORATION, a Washington
corporation with its principal place of business at One Microsoft Way, Redmond,
WA 98052 ("Microsoft").

WHEREAS, the parties have agreed to enter into a business relationship regarding
an online Market Research Survey Service that will be developed, marketed and
served by GFOL and distributed by Microsoft over its MSN website.

NOW, THEREFORE, in consideration of the mutual promises set forth herein,
Microsoft and GFOL hereby agree as follows:

1.       DEFINITIONS.

         "CHANNEL" means a group of content-related secondary web pages within a
         web site that are devoted to a particular subject (such as Careers,
         Entertainment, News or Travel), the top level page of which group is
         accessed directly from a web site's home page, a web site's fixed
         navigation links and other placements.

         "CLICKS" mean each occurrence when a MSN End Users clicks on any Link
         within MSN and is linked to a Router Page on the Co-Branded Survey
         Site.

         "CO-BRANDED SURVEY SITE" means the GFOL and Microsoft branded Web site,
         developed, maintained and hosted by GFOL at the virtual domain,
         www.surveyrouter.com containing the Router Pages and
         www.greenfieldonline.com Surveys (as defined below).

         "COMMERCIAL RELEASE DATE" means the date on which the Co-Branded Survey
         Site (as defined below) is first made available to End Users.

         "END USER(S)" mean all end users of a web site.

         "KEY CUSTOMER(S)" means customers or partners who provide more than
         $1,000,000 in advertising revenue to Microsoft. Key customers may not
         include Insight Express, Harris Interactive, Decision Analysts, NPD,
         Knowledge Networks, ComScore, Market Tools, e-shearch, Evaluations,
         Survey Sampling, SPSSmr, and the companies owned or controlled by NFO,
         Market Facts, UBM, The Kantar Group, Aegis, Interpublic Group and
         Taylor/Nelson/Sofres

         "LINK" means an embedded icon, object, graphic or text within a web
         page that consists of a hypertext pointer to the Co-Branded Survey
         Site.

         "MSN TEMPLATE" means the MSN Template set forth in Exhibit 1.

         "MSN" means (i) the broadband and narrowband U.S., English language
         version aggregation of Microsoft and third party web sites (as such
         properties may change from

                                       1
<PAGE>

         time to time in Microsoft's sole discretion), which is currently or
         hereafter marketed by Microsoft as "The Microsoft Network" and/or
         "MSN"; (ii) MSN Vertical Providers (except as provided below), and
         (iii) any successor, replacement or new versions of the foregoing web
         site branded "MSN" or "The Microsoft Network." "MSN" includes all
         versions of MSN that are co-branded with third parties (or their
         successors or replacements) for which Microsoft controls the majority
         of the web site. "MSN" does not include (i) Microsoft Product web sites
         such as www.microsoft.com; (ii) MSN Vertical Providers not controlled
         exclusively by Microsoft (e.g., MSNBC); and (iii) international
         versions of MSN or non-English language versions of MSN (whether
         international or in the U.S.).

         "MSN VERTICAL PROVIDER" means a Microsoft joint venture or third-party
         content provider web site linked to or from the MSN home page or other
         part of MSN (such as a Channel or sub-Channel) during the Term, where
         (i) the branding of the default home page as a result of such Link is
         either co-branded with MSN or controlled exclusively by such Content
         provider, and (ii) the operation of such web site may be controlled
         exclusively by such third party content provider. For example, MSNBC,
         ESPN, WebMD and Expedia are the respective MSN Vertical Providers of
         the "news," "sports," "health" and "travel" Channels on MSN as of the
         Effective Date.

         "PORTAL" means any general interest or specialty subject web site
         available to the public on the internet through direct or password
         protected access, either free or subscription based, that aggregates
         content and services such as search functionality and links to other
         web sites for purposes of advertising or transactional revenue,
         including but not limited to, web sites such as AOL, Yahoo, Lycos,
         Excite or InfoSpace.

         "ROUTER PAGE(S)" means those Co-Branded Survey Site page(s) that host a
         questionnaire which qualifies an End User as a potential survey
         participant.

         "SURVEY(S)" means the market research survey(s) created, marketed and
         made available by GFOL on the Co-Branded Survey Site.

2.       GFOL'S RIGHTS AND OBLIGATIONS. During the Term:

         2.1      GFOL will develop, maintain and host the Co-Branded Survey
                  Site, including but not limited to, the Router Pages and the
                  Surveys;

         2.2      GFOL will, at Microsoft's request, include within each
                  questionnaire on each Router Page, one question provided by
                  Microsoft that is separate and unrelated to the other
                  qualifying questions within the questionnaire;

         2.3      GFOL will display each page of the Co-Branded Survey Site,
                  including but not limited to the Router Pages and pages
                  hosting the Surveys, within the MSN Template, in accordance
                  with the usage guidelines set forth in Exhibit 1;

         2.4      GFOL will ensure that the Co-branded Survey Site complies with
                  the MSN Service Level Agreement ("SLA") set forth in Exhibit
                  2;

         2.5      GFOL will provide a link to the GFOL privacy statement on all
                  Co-Branded Survey Site pages in a manner that makes the
                  privacy statements readily accessible to End Users. The GFOL
                  privacy statements will comply with industry-standard privacy
                  guidelines and practices including, without limitation,
                  guidelines and practices recommended by the Better Business
                  Bureau Online (BBB Online), Online Privacy Alliance and/or
                  TRUSTe. In cases where GFOL asks Survey respondents recruited
                  via MSN for permission to disclose their personally
                  identifiable information to third parties, GFOL [****];

         2.6      GFOL will be responsible for all customer support for End
                  Users of the Co-Branded Survey Site; 2.7 GFOL will bear all
                  costs related to the Co-Branded Survey Sites,

                                       2
<PAGE>

         2.7      GFOL will bear all costs related to the Co-Branded Survey
                  Sites, including but not limited to, the cost of developing,
                  maintaining and hosting the Survey Site and all customer
                  service costs; and

         2.8      GFOL may, at its sole option, elect to participate in a 30-day
                  trial period of Microsoft's new ad inventory optimization
                  model. Such 30-day trial period must occur within the first 60
                  days of this Agreement. During the trial period, Microsoft
                  will incur the costs of creating the ad inventory and GFOL
                  will pay Microsoft for all Clicks delivered to the Co-Branded
                  Survey Site as set forth in Section 9.

         2.9      GFOL will post surveys on the Co-Branded Survey Site which
                  request participants to provide information concerning their
                  [****].

3.       MICROSOFT'S RIGHTS AND OBLIGATIONS. During the Term:

         3.1      Microsoft will promote the Co-Branded Survey Site on all MSN
                  channels via integrated Links on GFOL's reasonable request.
                  The location of the integrated links on each channel will be
                  determined by Microsoft based on existing and future
                  contractual commitments and editorial considerations.

         3.2      Microsoft will be responsible for the design, content and
                  placement of all such Links on MSN, provided however that (a)
                  Microsoft will appoint at least one producer who will work
                  with GFOL to execute media plans necessary to attract End
                  Users of MSN to the Co-Branded Survey Site; (b) placement of
                  the Links on MSN will be determined based on the demographic
                  profile of qualifying survey respondents needed to complete
                  surveys; and (c) the parties will work together to determine
                  the optimal messaging of the Links for each MSN Channel and in
                  connection with different types of Surveys.

         3.3      Microsoft will work together with GFOL on Surveys requiring
                  customized Links and or customized Link placement within
                  certain MSN Channels. In such cases, GFOL will provide
                  Microsoft with at least one week's prior notice so that
                  Microsoft can create, schedule and launch such customized
                  Links and/or Link placement.

         3.4      Microsoft will bear all costs related to the development,
                  design and placement of Links within MSN.

         3.5      Microsoft may change, revise or redesign the MSN Template from
                  time to time at its sole discretion.

4.       OWNERSHIP. GFOL will own all design, technology, code, and other
         materials provided by GFOL in connection with the Research Surveys and
         the Co-Branded Survey Site. Microsoft will own all design, technology,
         code, and other materials provided by Microsoft in connection with the
         Research Survey and the Co-Branded Survey Site.

5.       PASSPORT. Within 60 days of the Commercial Release Date of MSN's
         rewards program, GFOL will implement Passport on the Co-Branded Survey
         Site so that End Users of the Co-Branded Survey Site can participate in
         all Passport enabled incentives, including without limitation, points
         or reward incentives. GFOL will adopt MSN's rewards program provided
         adoption of the rewards program has a neutral economic impact relative
         to GFOL's existing incentive program.

6.       CLICKS FORECAST. Every [****] GFOL will provide Microsoft with a
         forecast of the maximum number of Clicks that it will require during
         the succeeding [****] period ("Click Forecast"). These Clicks Forecasts
         will include the number of completed Surveys, estimated number of
         Clicks, and general demographic information about the desired Survey
         respondents.

7.       CLICKS GUARANTEE. During the Term of the Agreement, on a quarterly
         basis commencing on the Commercial Release Date, Microsoft will
         guarantee GFOL a minimum of the lesser of (i) the number of Clicks
         Forecast by GFOL for that quarter; and (ii) the number of Guaranteed
         Clicks for that quarter as set forth in Exhibit 3 ("Clicks Guarantee").
         If

                                       3
<PAGE>

         Microsoft does not meet its Clicks Guarantee for any quarter, then the
         Guaranteed Quarterly Payment due from GFOL to Microsoft for that
         quarter shall be reduced accordingly by $[****] per Click shortfall
         amount. For example, the Clicks Guarantee for Q1 is [****] but if
         Microsoft only delivers [****] Clicks for this quarter, then GFOL's Q1
         Guaranteed Quarterly Payment to Microsoft of $[****] will be reduced by
         $[****] or ($[****] minus (shortfall of [****] Clicks x $[****])).
         Notwithstanding the above, once a year, Microsoft will have the option
         of making up any shortfall of Clicks for any one [****] in the
         succeeding [****].

8.       EXCLUSIVITY. During the Term, Microsoft will be the exclusive Portal
         promoting and distributing GFOL's web surveys. GFOL will not enter into
         any agreement with any other company for distribution or promotion of
         GFOL's web surveys via any other Portal. GFOL's exclusivity obligations
         will expire if (i) during the first [****] after the Commercial Release
         Date, Microsoft fails to meet its Clicks Guarantee as outlined in
         Section 7 for such year period; and (ii) during the previous [****]
         period, GFOL provided Microsoft with revenue which was equal to or
         greater than [****] of GFOL's Guaranteed Quarterly Payments set forth
         in Section 9.3. Additionally, during the Term, GFOL will be Microsoft's
         exclusive third party web survey partner for recruiting Survey
         respondents via integrated content. Microsoft's exclusivity obligations
         shall expire if (i) during the first [****] after the Commercial
         Release Date, Microsoft meets its Clicks Guarantee as outlined in
         Section 7 for this year period; and (ii) during the previous [****]
         period, GFOL failed to provide Microsoft with revenue which was equal
         to or greater than [****] of GFOL's Guaranteed Quarterly Payments set
         forth in Section 9.3. Notwithstanding the above, Microsoft can conduct
         its own web surveys or web surveys on behalf of Key Customers either
         directly or through third parties, provided that such web surveys, or
         recruitment for such web surveys, are not displayed on MSN pages
         containing GFOL's integrated content placements. In addition, Microsoft
         may sell banner advertisements to companies for the purpose of
         recruiting survey respondents for web surveys other than GFOL's
         Surveys, provided that (i) Microsoft does not appoint a producer to
         manage the placement and content of such ads, and (ii) the ads will not
         be displayed on pages displaying GFOL's integrated content placements
         (if such blocking is not technically and economically feasible as of
         the commercial availability of the Service, it will be implemented as
         soon as technically and economically feasible).

9.       PAYMENTS.

         9.1      ADVANCE PAYMENT. GFOL will pay to Microsoft a one-time,
                  non-refundable, advance payment of [****] within forty five
                  (45) days of the Effective Date, which shall be credited
                  toward the Guaranteed Quarterly Payments payable to Microsoft
                  by GFOL under Section 9.3 below.

         9.2      CLICKS PAYMENT. During the Term, on a [****] basis, GFOL will
                  pay Microsoft $[****] for every Click delivered by Microsoft
                  ("Per Click Fee"). The parties will meet [****] after the
                  Commercial Release Date to determine if the ratio of Clicks to
                  completed Surveys has increased beyond the estimation in
                  Exhibit 4. If so, the Per Click Fee for the next [****]
                  quarters will be increased by that same percentage. The Per
                  Click Fee will be evaluated every [****] thereafter and will
                  be adjusted upward or downward for subsequent quarters
                  depending on the current ratio of Clicks to completed Surveys,
                  but in no event will the Per Click Fee be less than $[****].

         9.3      GUARANTEED QUARTERLY PAYMENTS. During the Term, GFOL will
                  guarantee Microsoft the following quarterly payments, provided
                  that Microsoft meets its Clicks Guarantee each quarter as set
                  forth in Section 7:

                  a.       During the first twelve months after the Commercial
                           Release Date, GFOL will guarantee Microsoft quarterly
                           payments as follows: Q1-$[****]; Q2-$[****];
                           Q3-$[****] and Q4-$[****].

                  b.       If the Term is extended, GFOL will guarantee
                           Microsoft quarterly payments of $[****] per quarter.

                                       4
<PAGE>

         9.4      CAP ON QUARTERLY PAYMENTS. GFOL's quarterly payments to
                  Microsoft will be the greater of the revenue guarantee or up
                  to 110% of the Clicks Forecast multiplied by the then current
                  Click Payment but will not be more than 110% of the Clicks
                  Forecast multiplied by the then current Click Payment.

         9.5      All payments by GFOL to Microsoft shall be made on a quarterly
                  basis during the Term. Microsoft will invoice GFOL on a
                  monthly basis, with all payments due and payable net
                  Forty-five (45) days from the end of each calendar quarter.

10.      REPORTING AUDITS.

         10.1     REPORTING. On a monthly basis, GFOL shall report to Microsoft
                  the following information related to the Co-Branded Survey
                  Site: Router Page views; qualified Surveys respondents; and
                  completed Surveys from the co-branded Survey Site. On a
                  monthly basis, Microsoft shall report to GFOL the number of
                  Clicks, broken down by MSN Channel.

         10.2     AUDITS. Each party will keep all usual and proper records and
                  books of account and all usual and proper entries and other
                  documentation relating to all payments owed or paid by such
                  party, and all revenue, traffic, user and other data and
                  reports submitted or required to be tracked or submitted by
                  such party under this Agreement. During the Term and for a
                  period of one (1) year following the expiration or termination
                  of this Agreement, each party will have the right to cause an
                  audit and/or inspection to be made of such records of the
                  other party in order to verify statements issued by such other
                  party and its compliance with the terms of this Agreement. Any
                  such audit will be conducted: (a) by an independent certified
                  public accountant from a big six accounting firm selected by
                  the auditing party (other than on a contingent fee basis); (b)
                  during regular business hours at the facilities of the party
                  being audited, upon at least thirty (30) days' prior written
                  notice; and (c) no more often than once every twelve (12)
                  months. The party requesting the audit will bear the full cost
                  of the audit except where an audit reveals a payment
                  underreporting discrepancy of greater than five percent (5%),
                  in which case the audited party will bear the full cost of the
                  audit.

11       REPRESENTATIONS AND WARRANTIES; DISCLAIMERS AND LIMITATIONS.

         11.1     Each party hereby represents and warrants as follows:

                  11.1.1   Such party is duly organized and validly existing
                           under the laws of the state of its incorporation and
                           has full corporate power and authority to enter into
                           this Agreement and to carry out the provisions
                           hereof.

                  11.1.2   Such party is duly authorized to execute and deliver
                           this Agreement and to perform its obligations
                           hereunder.

                  11.1.3   This Agreement is a legal and valid obligation
                           binding upon it and enforceable in accordance with
                           its terms.

         11.2     Microsoft further represents and warrants that:

                  11.2.1   All materials delivered by Microsoft to GFOL for use
                           on the Co-Branded Survey Site, including without
                           limitation the MSN Template, do not infringe the
                           copyrights, trademarks, service marks or any other
                           personal or proprietary right of any third party; and

                  11.2.2   Microsoft will not use the GFOL Marks except as
                           provided in this Agreement.

         11.3     GFOL further represents and warrants that:

                  11.3.1   All materials delivered by GFOL to Microsoft for use
                           on MSN, including without limitation GFOL Marks, do
                           not infringe the copyrights,

                                       5
<PAGE>

                           trademarks, service marks or any other personal or
                           proprietary right of any third party;

                  11.3.2   The Co-Branded Survey Site and all services, content
                           and actions occurring on the Co-Branded Survey Site,
                           including without limitation the Surveys and Router
                           Pages, (other than materials provided by Microsoft),
                           are, and all times will be, in compliance with all
                           applicable laws;

                  11.3.3   The Co-Branded Survey Site and all services, content
                           and/or material contained therein, including without
                           limitation the Surveys and Router Pages, (other than
                           materials provided by Microsoft) are, and at all
                           times will be, of the same quality and nature;

                  11.3.4   To the best of GFOL's knowledge, those portions of
                           any content, service and/or material created by GFOL
                           do not contain any information, instruction or
                           formula that when viewed, followed or used in
                           accordance with their terms by a reasonably prudent
                           person, and subject to any caveats, disclaimers or
                           warnings provided, would place an individual, in a
                           substantial degree of risk of bodily harm; and

                  11.3.5   GFOL will not use the MSN Template except as provided
                           in this Agreement.

         11.4     Effective no later than the Effective Date and throughout the
                  term of this Agreement, GFOL will procure and maintain the
                  following insurance coverage. Such insurance will be in a form
                  and with insurers reasonably acceptable to Microsoft, and will
                  comply with the following minimum requirements:

                  11.4.1   Commercial General Liability Insurance of the
                           Occurrence Form with policy limits of not less than
                           Five Million Dollars ($5,000,000) combined single
                           limit each occurrence for Bodily Injury and Property
                           Damage combined, and Five Million Dollars
                           ($5,000,000) Personal and Advertising Injury Limit;
                           and

                  11.4.2   Errors & Omissions Liability / Professional Liability
                           Insurance with policy limits of not less than Five
                           Million Dollars ($5,000,000) each claim with a
                           deductible of not more than $25,000. Such insurance
                           will include coverage for infringement of proprietary
                           rights of any third party, including without
                           limitation copyright and trademark infringement as
                           related to GFOL's performance under this Agreement.
                           Throughout the term of the Agreement, the Errors &
                           Omissions Liability / Professional Liability
                           Insurance retroactive coverage date will be no later
                           than the Effective Date of this Agreement. Upon
                           expiration or termination of this Agreement, GFOL
                           will maintain an extended reporting period providing
                           that the claims first made and reported to the
                           insurance company within one (1) year after the end
                           of this Agreement will be deemed to have been made
                           during the policy period.

                  11.4.3   Promptly upon execution of the Agreement, GFOL will
                           provide to Microsoft proof evidencing full compliance
                           with the insurance requirements set forth herein.
                           GFOL will notify Microsoft in writing at least thirty
                           (30) days in advance if GFOL's insurance coverage is
                           to be canceled or materially altered so as to not
                           comply with the requirements of this section.

         11.5     DISCLAIMERS. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION 11,
                  NEITHER PARTY MAKES ANY REPRESENTATION, WARRANTY OR CONDITION,
                  RELATING TO THEIR RESPECTIVE SITES, ANY MATERIALS, DATA OR
                  CONTENT IT PROVIDES IN CONNECTION HEREWITH, AND ITS PROVISION
                  OF ALL SERVICES HEREUNDER, AND HEREBY DISCLAIMS ANY AND ALL
                  SUCH REPRESENTATIONS, WARRANTIES AND CONDITIONS, EXPRESS OR
                  IMPLIED, WRITTEN OR ORAL, INCLUDING, WITHOUT LIMITATION,
                  WARRANTIES OF NON-INFRINGEMENT, AND THE

                                       6
<PAGE>

                  IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
                  PARTICULAR PURPOSE, AND WHETHER OR NOT ARISING FROM A COURSE
                  OF DEALING.

         11.6     LIMITATIONS ON LIABILITY. EXCEPT FOR DAMAGES ARISING OUT OF OR
                  AS A RESULT OF (A) A BREACH OF THE NDA REFERENCED IN SECTION
                  13 OR (B) A PARTY'S INDEMNIFICATION OBLIGATION UNDER SECTION
                  12 SOLELY TO THE EXTENT ARISING FROM A THIRD PARTY CLAIM,
                  NEITHER PARTY WILL BE LIABLE HEREUNDER FOR ANY INDIRECT,
                  CONSEQUENTIAL OR INCIDENTIAL DAMAGES (INCLUDING DAMAGES FOR
                  LOST PROFITS, LOST OPPORTUNITIES) OR ANY PUNITIVE OR EXEMPLARY
                  DAMAGES, EVEN IF SUCH PARTY HAS BEEN MADE AWARE OF THE
                  POSSIBILITY OF SUCH DAMAGES (PROVIDED THAT THIS LIMITATION
                  WILL NOT LIMIT EITHER PARTY'S OBLIGATION TO INDEMNIFY THE
                  OTHER PARTY AS SET FORTH IN SECTION 12).

12.      INDEMNIFICATION.

         12.1     OBLIGATION TO INDEMNIFY. Provided that notice has been given
                  as set forth in Section 15, the parties agree to indemnify,
                  defend, and hold each other and their successors, officers,
                  directors and employees harmless from any and all actions,
                  causes of action, claims, demands, costs, liabilities,
                  expenses (including reasonable attorneys' fees) and damages to
                  the extent arising out of or in connection with any claim by a
                  third party which, if true, would be (i) a breach of this
                  Agreement, including without limitation, a breach of any
                  warranty set forth in this Agreement; or (ii) an infringement
                  of the copyright, patent, trademark, trade name, or other
                  intellectual property right of any person related to materials
                  of or provided by the indemnifying party. Provided that notice
                  has been given as set forth in Section 15, GFOL agrees to
                  indemnify, defend, and hold Microsoft and its successors,
                  officers, directors and employees harmless from any and all
                  actions, causes of action, claims, demands, costs,
                  liabilities, expenses (including reasonable attorneys' fees)
                  and damages arising out of or in connection with any claim by
                  an End User or Employer relating to the Co-Branded Survey
                  Site; provided that GFOL will have no obligation to indemnify
                  Microsoft from any and all actions, causes of action, claims,
                  demands, costs, liabilities, expenses (including reasonable
                  attorneys' fees) and damages which are based upon the actions
                  or omissions of Microsoft or the failure by Microsoft to
                  comply with its obligations under this Agreement.

         12.2     INDEMNIFICATION PROCESS. If any action will be brought against
                  either party (the "Claimant") in respect to which indemnity
                  may be sought from the other party (the "Indemnifying Party")
                  pursuant to the provisions of this Section 12, the Claimant
                  will promptly notify the Indemnifying Party in writing,
                  specifying the nature of the action and the total monetary
                  amount sought or other such relief as is sought therein. The
                  Claimant will cooperate with the Indemnifying Party at the
                  Indemnifying Party's expense in all reasonable respects in
                  connection with the defense of any such action. The
                  Indemnifying Party may, upon written notice to Claimant,
                  undertake to conduct all proceedings or negotiations in
                  connection therewith, assume the defense thereof, and if it so
                  undertakes, it will also undertake all other required steps or
                  proceedings to settle or defend any such action, including the
                  employment of counsel, and payment of all expenses. Claimant
                  will have the right to employ separate counsel and participate
                  in the defense; provided that the Indemnifying Party will
                  control the defense. In the event that the parties materially
                  disagree on any aspect of the defense, then the Claimant may
                  elect to pursue its own defense and the Indemnifying Party's
                  indemnification obligation will cease. The Indemnifying Party
                  will reimburse Claimant upon demand for any reasonable
                  payments made or loss suffered by it

                                       7
<PAGE>

                  at any time after the date of tender, based upon the judgment
                  of any court of competent jurisdiction or pursuant to a bona
                  fide compromise or settlement, approved in writing by the
                  Indemnifying Party, of claims, demands, or actions, in respect
                  to any damages to which the foregoing relates.

13.      CONFIDENTIALITY AND MEDIA COMMUNICATIONS.

         13.1     Microsoft and GFOL agree that the terms of the Microsoft
                  Non-Disclosure Agreement ("NDA") executed by the parties and
                  dated July 2, 2001, will be deemed incorporated herein, and
                  further, that all terms and conditions of this Agreement will
                  be deemed Confidential Information as defined in such NDA.

         13.2     Neither party will issue any press release or make any public
                  announcement(s) relating in any way whatsoever to this
                  Agreement or the relationship established by this Agreement
                  without the express prior written consent of the other party,
                  which consent will not be unreasonably withheld.

         13.3     IF GFOL plans to file the Agreement with the Securities and
                  Exchange Commission or any other securities exchange or
                  market, regulatory authority or similar body, then GFOL must
                  provide Microsoft no less than three (3) business days before
                  the expected date of such filing, a copy of the Agreement and
                  any amendments to the Agreement marked to show the items on
                  which GFOL plans to seek confidential treatment.

14.      TERM AND TERMINATION.

         14.1     TERM. This Agreement will begin on the Effective Date and will
                  continue for a period of one (4) years from the Commercial
                  Release Date, unless earlier terminated as set forth in this
                  Section 14 (the "Term"). At GFOL's option, the Term may be
                  terminated for convenience or otherwise by providing Microsoft
                  notice of its intention to terminate within ninety (90) days
                  in advance of the first anniversary of the Commercial Release
                  Date. This Agreement may be terminated for convenience or
                  otherwise by either party by providing the other with notice
                  of its intention to terminate within ninety (90) days in
                  advance of the second and third anniversary of the Commercial
                  Release Date

         14.2     TERMINATION. This Agreement may be terminated by either party
                  prior to its natural expiration if any of the following events
                  of default occurs:

                  14.2.1   The other party materially breaches this Agreement or
                           the SLA, or any provision hereof or thereof,
                           including failure to pay any amount(s) due hereunder;
                           or

                  14.2.2   The other party becomes insolvent or admits in
                           writing its inability to pay its debts as they
                           mature, or makes an assignment for the benefit of
                           creditors; or

                  14.2.3   A petition under any bankruptcy act, receivership
                           statute, or the like, as they now exist, or as they
                           may be amended, is filed by the other party; or if
                           such a petition is filed by any third party, or an
                           application for a receiver of the other party is made
                           by anyone and such petition or application is not
                           resolved favorably to such party within sixty (60)
                           days.

                  14.2.4   Microsoft fails to meet its Clicks Guarantee for any
                           quarter and does not cure such shortfall during the
                           sixty (60) day notice period required per Section
                           14.5.

         14.3     In addition, Microsoft may terminate this Agreement prior to
                  its natural expiration if GFOL fails to meet its Quarterly
                  Guarantee for any quarter and does not cure such shortfall
                  during the sixty (60) day notice period required per Section
                  14.5.

         14.4     In addition, GFOL may terminate this Agreement prior to its
                  natural expiration if any of the following occur:

                                       8
<PAGE>

                  14.4.1   During the first six (6) months of the Term, GFOL
                           shall have the one-time option to terminate this
                           Agreement if the percentage of Clicks to Router Page
                           Visits and Router Page Visits to completed Surveys is
                           significantly below the level listed in Exhibit 4. A
                           Router Page Visit is defined as each instance when an
                           End User (i) clicks through to a Router Page; (ii)
                           completes the screening questions on the Router Page;
                           and (iii) clicks the "Take Me To A Survey" button on
                           the Router Page.

                  14.4.2   Pre-Sales Period. In addition, through January 30,
                           2002 GFOL shall use its best commercial efforts to
                           pre-sell the Market Research Survey Service. If,
                           despite these efforts, GFOL is unable to successfully
                           pre-sell the Market Research Survey Service, GFOL may
                           give notice of its intent to cancel this Agreement.
                           The pre-sales period will be deemed successful if on
                           or before its conclusion, GFOL has obtained binding
                           contracts for the sale of at least $[****] worth of
                           services to be rendered through the Co-Branded Survey
                           Site in the first year of its commercial availability

         14.5     Termination under Section 14.2.1, 14.2.4 and 14.3 above will
                  be effective sixty (60) days after written notice of
                  termination given by the non-defaulting party to the
                  defaulting party, if the defaulting party's defaults have not
                  been cured within such sixty (60) day period. Termination
                  under Sections 14.2.2, 14.2.3 and 14.4.2 will be effective
                  upon notice. Termination under Section 14.4.1 above will be
                  effective thirty (30) days from delivery of the written notice
                  of termination. The rights and remedies provided in Section 14
                  will not be exclusive and are in addition to any other rights
                  and remedies provided by law or this Agreement. In the event a
                  non-defaulting party in its discretion elects not to terminate
                  this Agreement under Section 14.1, such election will not be a
                  waiver of any and all claims of that party for such
                  default(s). Further, the non-defaulting party may elect to
                  leave this Agreement in full force and effect and to institute
                  legal action against the defaulting party for specific
                  performance and/or damages suffered by such party as a result
                  of the default(s).

         14.4     RIGHTS AND OBLIGATIONS UPON TERMINATION OR EXPIRATION.
                  Promptly upon termination or expiration of this Agreement GFOL
                  will immediately cease and desist from all use of the MSN
                  Template on the Co-Branded Survey Site.

         14.5     SURVIVAL. The following provisions will survive termination or
                  expiration of this Agreement: Sections 9 through 16.

15.      NOTICES.

         All notices and requests in connection with this Agreement will be
         deemed given as of the day they are received via messenger or delivery
         service, or in the United States mail, postage prepaid, certified or
         registered, return receipt requested, or via facsimile, and addressed
         as follows:

         If to GFOL                                         If to Microsoft

         Jonathan Flatow, General Counsel                   [****]
         21 River Road
         Wilton, CT 06897
         Tel. 203-834-5858
         Fax. 203-846-5749

         A party may change its address by giving the other party written notice
         in the manner set forth above.

16.      GENERAL.

                                       9
<PAGE>

         16.1     GOVERNING LAW/JURISDICTION. This Agreement shall be construed
                  and controlled by the laws of the State of Washington, and
                  GFOL further consents to jurisdiction by the state or federal
                  courts sitting in the State of Washington. Process may be
                  served on either party by U.S. Mail, postage prepaid,
                  certified or registered, return receipt requested, or by such
                  other method as is authorized by law.

         16.2     ATTORNEYS' FEES. If either party employs attorneys to enforce
                  any rights arising out of or relating to this Agreement, the
                  prevailing party will be entitled to recover its reasonable
                  attorneys' fees, costs and other expenses.

         16.3     ENTIRE AGREEMENT/WAIVER. This Agreement constitutes the entire
                  agreement between the parties with respect to the subject
                  matter hereof and supersedes all prior and contemporaneous
                  agreements or communications. This Agreement will not be
                  modified except by a written agreement dated subsequent to the
                  date of this Agreement and signed on behalf of GFOL and
                  Microsoft's by their respective duly authorized
                  representatives. No waiver of any breach of any provision of
                  this Agreement will constitute a waiver of any prior,
                  concurrent or subsequent breach of the same or any other
                  provisions hereof, and no waiver will be effective unless made
                  in writing and signed by an authorized representative of the
                  waiving party.

         16.4     ASSIGNMENT. The agreement between the parties will be binding
                  upon and inures to the benefit of each party's respective
                  successors and lawful permitted assigns, however neither party
                  may assign the agreement, or any rights or obligations under
                  it, whether by contract or by operation of law, except with
                  the express written consent of the other party, which consent
                  will not be unreasonably withheld.

         16.5     SEVERABILITY. In the event that any provision of this
                  Agreement conflicts with governing law or if any provision is
                  held to be null, void or otherwise ineffective or invalid by a
                  court of competent jurisdiction, (i) such provision will be
                  deemed to be restated to reflect as nearly as possible the
                  original intentions of the Parties in accordance with
                  applicable law, and (ii) the remaining terms, provisions,
                  covenants and restrictions of this Agreement will remain in
                  full force and effect.

         16.6     NO JOINT VENTURE. Neither this Agreement, nor any terms and
                  conditions contained herein, will be construed as creating a
                  partnership, joint venture, agency relationship or as granting
                  a franchise.

         16.7     SECTION HEADINGS. The section headings used in this Agreement
                  are intended for convenience only and will not be deemed to
                  affect in any manner the meaning or intent of this Agreement
                  or any provision hereof.

                                       10
<PAGE>

IN WITNESS WHEREOF, the parties have executed and delivered this Test Period
Agreement as of the date written next to their name.

MICROSOFT CORPORATION                               GREENFIELD ONLINE, INC.
("MICROSOFT")                                       ("GFOL")

By /s/ Corey H. Van Arsdale                         By /s/ Dean Wiltse
   -----------------------------                       -------------------------

Name Corey H. Van Arsdale                           Name Dean Wiltse

Title General Manager, new business development     Title CEO

Date 11/28/01                                       Date 11/28/01

                                       11
<PAGE>
                                    EXHIBIT 1

                                  MSN TEMPLATE

<PAGE>

                                    EXHIBIT 2

                           MSN SERVICE LEVEL AGREEMENT

EXECUTIVE OVERVIEW

      This agreement details the service availability of the Co-Branded Pages.

SERVICE AVAILABILITY

      The parties' objective for the Agreement is to establish a record of
service availability, averaged over an annual basis, of 99.5%, or less than 0.5%
failure rate subject to the exceptions below. The service availability will be
measured over a thirty (30) day period (the "Service Availability"). The purpose
of this metric is to establish a baseline objective that meets the parties'
expectations.

      In the event of any material deviation from the Service Availability
objective, as measured over a thirty (30) day period, GFOL shall take the steps
described below under "Technical Support and Problem Escalation" to restore the
level of service for the Co-Branded Pages to a fully operational condition.

      In the event that GFOL does not meet the foregoing Service Availability in
any thirty (30) day period, GFOL shall be required, for an adjacent period of
sixty (60) days, to provide a dedicated person to resolve GFOL's failure to meet
the Service Availability. If, after such sixty (60) day period has expired, GFOL
again fails to meet the Service Availability requirement in any consecutive
thirty (30) day period as set forth above, then for each consecutive thirty (30)
day period GFOL fails to meet such requirement (each an "Additional Failure"),
Microsoft may invoice GFOL for Twenty Five Thousand Dollars ($25,000.00)
("Service Failure Payment"). Such amount shall be due 30 days from the date GFOL
receives such invoice. In the event there are four or more Additional Failures
in any calendar year during the Term, either party may elect to terminate the
Distribution and License Agreement to which this Attachment is attached.
Notwithstanding the foregoing, in the event that, despite such Additional
Failures, the average annual measure of GFOL's Service Availability meets or
exceeds the Service Availability requirements above, Microsoft shall refund any
Service Failure Payments paid by GFOL for the applicable year. The remedies set
forth herein for failure to perform are in addition to any other remedies that
Microsoft may have under the Agreement.

MEASUREMENT

      Microsoft will monitor the availability of the services using appropriate
measurement tools. GFOL Services will be monitored at border routers for the MSN
data centers.

      Microsoft will use third party industry standard systems, such as
Sitescope,
<PAGE>
developed by Freshwater Software, to measure and monitor quality of service.
Microsoft uses Sitescope to measure availability of its own sites, including the
MSN network. Microsoft uses measurements taken at border maters of the MSN data
center for calculating service levels. Availability data from the point of view
of the user is also collected, but this is for informational purposes only and
not to be used for calculation of service availability.

      The GFOL Services listed below will be sampled at two (2) minute intervals
or more often as Microsoft determines in its sole discretion:

                         http://www.greenfieldonline.com

EXPECTATIONS

      Unlike traditional service organizations that provide service level
agreements, Internet services like the GFOL Website are routinely impacted by
events that GFOL may have no control over and which events may negatively impact
the Service Availability. Accordingly, the occurrence of any of the following
events shall constitute an exception to GFOL's obligation to meet the Service
Availability objective specified above:

      1.    An outage of services that is due to the failure or non-performance
            of any equipment, connections, or services that are not under the
            direct control or supervision of GFOL; or

      2.    An outage of services caused by a third party, including MSN, not
            under the direct control or supervision of GFOL, including but not
            limited to, GFOL or its employees, contractors or subcontractors; or

      3.    An outage caused by scheduled routine or preventive maintenance
            unless such maintenance is performed outside of the specified time
            that has been mutually agreed to by the parties (GFOL shall perform
            such routine or preventative maintenance during times that will
            minimize impact to end-users, and the parties agree that such time
            is initially designated as Tuesdays from 3 to 6 a.m. Eastern Time),
            or

      4.    An outage of Services that is caused by an event that is beyond the
            reasonable control of GFOL (e.g., acts of God, acts of any
            government in its sovereign or contractual capacity; fires; floods;
            snowstorms; hurricanes, tornadoes, earthquakes; epidemics;
            quarantine restrictions; wars, riots, rebellions, insurrections or
            civil unrest; strikes or other work stoppages; hacker attacks such
            as "Denial of Service").

OPERATING STANDARDS

      GFOL Operations will maintain a high degree of operational support. The
services that comprise operational support include monitoring the software that
provides the Co-Branded Pages managing the computers that run that software, and
managing the key infrastructure pieces such as the networking architecture and
interact connectivity
<PAGE>
that are required to allow customers to reach and utilize the Co-Branded Pages.

TECHNICAL SUPPORT AND PROBLEM ESCALATION

      This section describes GFOL's process for handling technical support
requests. The process is comprised of three key elements:

            -     Priority level definitions and assignment

            -     Escalation process

            -     Response times

      The technical support request processing details listed below provide the
criteria that should be used to define the four priority levels for a technical
support request made by Microsoft to GFOL.

      GFOL shall cooperate with Microsoft in order to facilitate GFOL's
provision of the Channel on a continuous basis. For example (and by way of
illustration and not limitation), Microsoft shall: (1) promptly notify GFOL (as
described below) when it believes that a problem requiring technical support has
arisen; (2) reasonably cooperate with GFOL with respect to troubleshooting
and/or resolution of the problem; and (3) furnish GFOL with such relevant
information as Match may reasonably require in order to provide technical
support.

PRIORITY LEVEL DEFINITIONS AND ASSIGNMENTS

      With Microsoft's input, GFOL will assign each technical support request a
priority level based on the criteria listed below.

        PRIORITY                           CRITERIA AND EXAMPLES
--------------------------------------------------------------------------------
IMMEDIATE                CRITERIA:

                              -   One of the following web sites is unavailable:

                         HTTP://WWW.SURVEYROUTER.COM

                         HTTP://WWW.GREENFIELDONLINE.COM
                         ADDRESS FOR AWARD REDEMPTION PAGE
                         (DOES NOT EXIST YET)

                              -   Service malfunction is causing serious
                                  disruption to the normal operation
                                  capabilities as seen by Microsoft MSN users
                                  and/or Microsoft's Operations Team.

                         EXAMPLES:

                              -   Page is unavailable
<PAGE>
                              -   Significant functionality on web sites is
                                  unavailable due to broken links or otherwise
                                  malformed web content.
--------------------------------------------------------------------------------
HIGH                     CRITERIA:

                              -   Obvious and significant flaw in quality of at
                                  GFOL Property or Service apparent to fifty
                                  percent (50%) or more of Microsoft/MSN users.

                              -   Obvious and significant flaw in quality of
                                  Property or Service that produces errors or
                                  degrades performance of Microsoft Ads Serving
                                  Engine

                         EXAMPLES:

                              -   Content feeds are frequently unavailable

                              -   Content feeds are continually errant

                              -   Partner URL is incorrectly coded for serving
                                  Microsoft-served Ads and results in scripting
                                  errors that degrade the
                                  performance/availability of Ads Servers.

                              -   Certain security-related issues
--------------------------------------------------------------------------------
NORMAL                   CRITERIA:

                              -   Problem with any Property or Service that is
                                  inconvenient but can be worked around or
                                  affects less than twenty-five percent (25%) of
                                  Microsoft/MSN users.

                         EXAMPLES:

                              -   A particular piece of content is unavailable.
--------------------------------------------------------------------------------
PROJECT                  CRITERIA:

                              -   System enhancement or improvement requests
                                  that can be planned into a normal release
                                  cycle. These requests are presented to program
                                  management for assessment and prioritization
                                  into the release schedule.

                         EXAMPLES:

                              -   Request for a new information service that is
                                  not part of a current service.

                              -   Request for a new report type or report
                                  format.
<PAGE>
      If GFOL discovers problems of immediate or high priority; GFOL will notify
Microsoft Service Operations Center (SOC) as soon as possible using commercially
reasonable efforts.

      GFOL may, upon consultation with MSN, downgrade the priority level of a
problem if GFOL determines, in good faith, that the problem does not meet the
priority level first assigned to it by Microsoft.

ESCALATION PROCEDURES

      In the event that Microsoft discovers a problem, the following process
should be used for problem resolution call escalation.

      Microsoft shall provide GFOL with a list of authorized personnel (the
"Authorized Microsoft Representatives") who are authorized to contact GFOL,
which person(s) shall have the technical capability and authority to make
appropriate decisions on behalf of MSN. Microsoft shall be responsible for
providing GFOL with updated information (as necessary) regarding such authorized
personnel. GFOL shall have no obligation to take any action based upon a report
from any person purporting to represent Microsoft unless such person is an
Authorized Microsoft Representative and can provide sufficient information (i.e.
password) to verify his or her identity.

      In order to minimize confusion, maintain security, and streamline the
communications between Microsoft and GFOL, when reporting a problem or when
following up on a problem, the Microsoft Authorized Representative shall provide
GFOL contact with the following information:

      1.    The GFOL name and particular service(s) that is (are) experiencing a
            problem;

      2.    The name of the Authorized Microsoft Representative who is making
            the report;

      3.    The prearranged mutually agreed upon password (initially
            "__________") for verification;

      4.    An E-mail notification address or alias to facilitate communication;

      5.    All relevant detail information regarding the problem; and

      6.    Other pertinent contact information, which shall include but not be
            limited to, a telephone number and or a pager number for the
            Authorized Microsoft Representative.

      As described in greater detail below under "Response Time Targets," GFOL
representative will: (1) provide the Authorized Microsoft Representative with a
problem tracking number; (2) work through the GFOL-established escalation
process to facilitate timely resolution of the problem; and (3) provide the
Authorized Microsoft Representative with updated information specific to the
problem.
<PAGE>
      It should be understood that the Authorized Microsoft Representative does
not have the authority to instruct GFOL to perform any direct action concerning
any equipment, software or network that constitute the GFOL Service. Similarly,
it should be understood that no GFOL representative has the authority to
instruct Microsoft to perform any direct action concerning any equipment,
software or network that constitutes the MSN service.

RESPONSE TIME TARGETS

<TABLE>
<CAPTION>
----------------------------------------------------------------------------------------------
      PRIORITY            INITIAL RESPONSE          UPDATE INTERVAL         RESOLUTION GOAL
----------------------------------------------------------------------------------------------
<S>                    <C>                         <C>                    <C>
Immediate              60 minutes or less          Every 2 hours          4 hours
----------------------------------------------------------------------------------------------
High                   60 minutes or less          Every 4 hours          8 hours
----------------------------------------------------------------------------------------------
Normal                 1 business day or less      Weekly                 1 week or less
----------------------------------------------------------------------------------------------
Project                1 business day or less      Weekly                 Next product release
----------------------------------------------------------------------------------------------
</TABLE>

      GFOL will use commercially reasonable efforts to meet the above Response
Time Targets.

      If a Resolution Goal is not met, an advisory will be provided to
Microsoft's contact point. In, "Immediate" priority situations where Resolution
Goals are not met, GFOL will provide contact information to extend the
escalation path up through executive management.

INITIAL RESPONSE

      Initial response is defined as the first contact provided to Microsoft
after the Authorized Microsoft Representative has submitted a service request
through the above-mentioned escalation procedure. This response may be in the
form of an email message, phone call, or personal acknowledgement and will
normally contain the service request number for tracking purposes.

UPDATE INTERVAL

      The update interval is defined as any communication between Match support
or product team and Microsoft where the status and plan of action for the
service request is communicated. The purpose of these updates is to keep
Microsoft informed of the progress being made to resolve the problem reported
through the service request, to gather additional details for support or
troubleshooting purposes, or to communicate a resolution of the problem, to
Microsoft.
<PAGE>
CONTACT NAMES AND PHONE NUMBERS

      In order to keep communication lines open between both companies, the
following information is required. Microsoft in turn will provide GFOL with our
escalation contact information.

<TABLE>
<CAPTION>
-----------------------------------------------------------------------------------------------
TIER SUPPORT           NAME                       EMAIL                       PHONE NUMBERS
-----------------------------------------------------------------------------------------------
<S>               <C>                   <C>                               <C>
   Tier 1         Support Center        websupport@greenfield.com         Work: (203) 846-5888
                                                                          Cell:
                                                                          Pager:
                                                                          Home:
-----------------------------------------------------------------------------------------------
   Tier 2         Adam Fleisher         afleisher@greenfield.com          Work: (203) 846-5837
                                                                          Cell:  (203) 521-9888
                                                                          Pager:
                                                                          Home:
-----------------------------------------------------------------------------------------------
   Tier 3         Alex Grinberg         agrinberg@greenfield.com          Work: (203) 846-5860
                                                                          Cell:  (203) 984-5813
                                                                          Pager:
                                                                          Home: (203) 926-0239
-----------------------------------------------------------------------------------------------
</TABLE>
<PAGE>

EXHIBIT 3

                                GUARANTEED CLICKS

<TABLE>
<CAPTION>
                                                                                              ALL FUTURE
                      Q1                 Q2                  Q3                 Q4             QUARTERS
                    -------           -------          --------------     --------------    --------------
<S>                 <C>               <C>               <C>               <C>               <C>
GFOL GUARANTEED
QUARTERLY PAYMENT   $[****]           $[****]           $[****]           $[****]           $[****]
PER CLICK FEE       $[****]           $[****]           TBD               TBD               TBD
MSN CLICKS
GUARANTEE           [****]            [****]            TBD (GFOL         TBD(GFOL          TBD(GFOL
                                                        GUARANTEED        GUARANTEED        GUARANTEED
                                                        QUARTERLY         QUARTERLY         QUARTERLY
                                                        PAYMENTS / PER    PAYMENTS / PER    PAYMENTS / PER
                                                        CLICK FEE), BUT   CLICK FEE), BUT   CLICK FEE), BUT
                                                        NO MORE THAN      NO MORE THAN      NO MORE THAN
                                                        [****]            [****]            [****]
</TABLE>

<PAGE>

                                   EXHIBIT 4

Ratio of Clicks to Router Pages Visits and Router Page Visit to completed
Surveys

Ratio of Clicks to Router Page Visit equals [****] Clicks for each Router Page
Visit

Ratio of Clicks to completed Surveys equals [****] Clicks for each completed
Survey

<PAGE>

Microsoft Confidential                                                 911 Gifts

                                 AMENDMENT NO. 1

This AMENDMENT NUMBER 1 ("Amendment No. 1") to the Commercial Agreement (the
"Agreement") is made by and between GREENFIELD ONLINE, INC. ("GFOL") and
MICROSOFT CORPORATION ("Microsoft").

Microsoft and GFOL hereby agree to modify the Agreement as follows:

1.       Section 2.10 is hereby added as follows:

         2.10     With regard to all contests and/or sweepstakes held by GFOL on
                  the Co-Branded Survey Site (collectively the "Sweepstakes"),
                  GFOL will:

                  a.       Coordinate and administer submission of all
                           Sweepstakes;;

                  b.       Draft the Sweepstakes rules ("Official Rules") and
                           submit the Official Rules to Microsoft for review and
                           approval at least thirty (30) days prior to launch of
                           the Sweepstakes;

                  c.       Assure state registration of the Sweepstakes, if
                           required;

                  d.       Evaluate and technically validate entries to the
                           Sweepstakes;

                  e.       Select Sweepstakes winner and verify Sweepstakes
                           winners and their eligibility to win prizes;

                  f.       Notify Sweepstakes winners and obtain affidavits of
                           eligibility and publicity releases in a form approved
                           by Microsoft;

                  g.       Insure accuracy of all representations made in
                           connection with the Sweepstakes;

                  h.       Assure compliance with the Microsoft-approved rules
                           and all applicable federal, state or local laws and
                           regulations;

                  i.       Report the names and addresses of all Sweepstakes
                           winners and dates the prizes awarded by Microsoft
                           were delivered to all applicable government
                           authorities as required by law, including, without
                           limitation, the federal Internal Revenue Service and
                           all applicable state and local taxing authorities;
                           and

                  j.       File all tax forms (e.g., IRS Form 1099) for
                           Sweepstakes prize winners as required by law.

2        Section 11.3 is hereby modified as follows (amendments in italics):

         11.3     GFOL further represents and warrants that:

                  11.3.1   All materials delivered by GFOL to Microsoft for use
                           on MSN, including without limitation GFOL Marks, do
                           not infringe the copyrights, trademarks, service
                           marks or any other personal or proprietary right of
                           any third party;

                  11.3.2   The Co-Branded Survey Site and all services, content
                           and actions occurring on the Co-Branded Survey Site,
                           including without limitation the Surveys, Router
                           Pages and Sweepstakes (other than materials provided
                           by Microsoft), are, and all times will be, in
                           compliance with all applicable laws;

                  11.3.3   The Co-Branded Survey Site and all services, content
                           and/or material contained therein, including without
                           limitation the Surveys, Router Pages and Sweepstakes
                           (other than materials provided by Microsoft) are, and
                           at all times will be, of the same quality and nature;

                  11.3.4   All Sweepstakes will be conducted in compliance with
                           the Microsoft-approved Official Rules and all
                           applicable federal, state or local laws;

                  11.3.5   To the best of GFOL's knowledge, those portions of
                           any content, service and/or material created by GFOL
                           do not contain any information, instruction or
                           formula that when viewed, followed or used in
                           accordance

<PAGE>

Microsoft Confidential                                                 911 Gifts

                           with their terms by a reasonably prudent person, and
                           subject to any caveats, disclaimers or warnings
                           provided, would place an individual, in a substantial
                           degree of risk of bodily harm; and

                  11.3.6   GFOL will not use the MSN Template except as provided
                           in this Agreement.

Except as specifically modified herein or in prior amendments, all other terms
and conditions of the Agreement shall remain in full force and effect.

WHEREBY the parties enter into this Amendment as of the later of the two
signatures dates below ("the Effective Date of this Amendment Number 1").

      MICROSOFT CORPORATION                  GREENFIELD ONLINE, INC.

By (Signature) /s/ David Britain                 /s/ Dean Wiltse
               ----------------------        -----------------------------------

Name: David Britain                                Dean Wiltse
(Print Clearly)

Title: Bus. Dev. Mgr.                                 CEO

Date: 4/2/02                                         03/26/02

<PAGE>

                                 AMENDMENT NO. 2
                           TO THE COMMERCIAL AGREEMENT

This AMENDMENT NUMBER NO. 2 ("Amendment No. 2") to the Commercial Agreement (the
"Agreement") is made by and between GREENFIELD ONLINE, INC. ("GFOL") and
MICROSOFT CORPORATION ("Microsoft").

WHEREAS, the parties entered into a Commercial Agreement on November 28, 2001,
regarding an online Market Research Survey Service to be developed marketed and
serviced by GFOL and distributed by Microsoft over the Microsoft Network.

WHEREAS, the parties desire to enter into this Addendum to provide for the
development, marketing and sale of an "Entertainment Panel" comprised of
individuals recruited on the Microsoft Network. Terms not otherwise defined
herein will have the meaning ascribed to them in the Commercial Agreement.

NOW, THEREFORE, in consideration of the mutual promises and covenants contained
herein, the parties agree as follows:

1.       The following definitions will be added to Section 1:

         "ACTIVE ENTERTAINMENT PANEL MEMBER" means a Valid Entertainment Panel
         Member who has taken at least one Entertainment Related Survey within
         the past thirty (30) day period.

         "ENTERTAINMENT PANEL" means the collection of individuals who have
         signed-up and opted-in to receive invitations from GFOL to take
         entertainment-related online surveys.

         "ENTERTAINMENT PANEL GROSS REVENUE" means gross revenue earned by GFOL
         for Entertainment Panel Members completing Entertainment Related
         Surveys.

         "ENTERTAINMENT PANEL MEMBER" means an individual who has signed-up to
         become a member of the Entertainment Panel.

         "ENTERTAINMENT PANEL SIGN-UP PAGE" means the GFOL web page where
         individuals may sign-up to become a member of the Entertainment Panel.

         "ENTERTAINMENT RELATED SURVEYS" mean surveys related specifically to
         the following:

         i.       trailers, storyboards, concepts, sound tracks, advertising and
                  promotional materials related to motion pictures;

         ii.      pilots, trailers, storyboards, concepts, advertising and
                  promotional materials for television programs;

                                       1
<PAGE>

         iii.     television commercials, storyboards and concepts therefore;

         iv.      music videos, storyboards and concepts therefore;

         v.       the recording industry, including musical recordings, artwork,
                  advertising and promotional materials;

         vi.      video games, including graphics, story lines, concepts,
                  artwork, advertising and promotional materials; and,

         "INITIAL RECRUITMENT PERIOD" means the period of time commencing when
         Microsoft first published links to the Entertainment Panel Sign-up Page
         on MSN and ending when the number of Valid Entertainment Panel Members
         reaches [****].

"QUALIFYING SURVEY" means a survey taken by an Entertainment Panel Member which
GFOL receives payment for from a third party.

         "QUALIFYING SURVEY FEE" MEANS the $[****] fee paid by GFOL to Microsoft
         in connection with each Qualifying Survey taken by an Entertainment
         Panel Member.

         "RECRUITING FEE" means the $[****] fee paid by GFOL to Microsoft for
         each Entertainment Panel Member recruited by Microsoft via links
         displayed within MSN.

         "VALID ENTERTAINMENT PANEL MEMBER" means an Entertainment Panel Member
         that (i) has completed GFOL's double opt-in process for joining the
         Entertainment Panel; (ii) has not removed themselves from the
         Entertainment Panel; and (iii) whose email address on record with GFOL
         is valid.

2.       Section 2.11 is hereby added as follows:

         2.11     The Entertainment Panel. GFOL will:

                  a.       Develop, host and maintain the Entertainment Panel
                           Sign-up Page on its servers and be solely responsible
                           for all customer support. The form and content of the
                           Entertainment Panel Sign-up Page will be materially
                           similar to the mock-up attached as Exhibit 5;

                  b.       Be solely responsible for (i) all aspects involved in
                           signing up Entertainment Panel Members via the
                           Entertainment Panel Sign-up Page and (ii) any
                           incentive or other payment to Entertainment Panel
                           Members;

                  c.       As soon as reasonably practical after the redesign of
                           GFOL's database on the .Net platform (anticipated to
                           be in August, 2002), adopt and utilize Microsoft
                           Passport for all

                                       2
<PAGE>

                           Entertainment Panel Member authentication and sign-in
                           functionalities and will include Microsoft Passport
                           in the initial Entertainment Panel screening process;

                  d.       Offer all media on the Entertainment Panel Sign-up
                           Page in Microsoft's WindowsMedia technology;

                  e.       May only use the Entertainment Panel for the sole
                           purpose of requesting Entertainment Panel Members to
                           fill out Entertainment Related Surveys;

                  f.       Segregate the Entertainment Panel from its other
                           online panels and shall not integrate or utilize the
                           Entertainment Panel Members for its other online
                           panels (provided that this restriction will not apply
                           to those Entertainment Panel Members who are or
                           become a member of GFOL's other panels, it being
                           agreed that GFOL will not specifically target
                           Entertainment Panel Members to sign up for GFOL's
                           other panels); and

                  g.       During the Initial Recruitment Period, provide
                           Microsoft with weekly reports concerning (i) the
                           number of new Entertainment Panel Members joining the
                           Entertainment Panel during the reporting period; (ii)
                           the cumulative number of Entertainment Panel Members,
                           (iii) the total and average number of Valid
                           Entertainment Panel Members; (iv) the total number of
                           Active Entertainment Panel Members; and (v) the
                           number of Entertainment Related Qualifying Surveys
                           completed by Entertainment Panel Members during the
                           reporting period. After the Initial Recruitment
                           Period, GFOL will provide Microsoft with monthly
                           reports, as detailed above, due within ten (10) days
                           after the end of each calendar month.

                  h.       Obtain Microsoft's prior approval with respect to any
                           newsletters GOFL sends to Entertainment Panel
                           Members.

3.       Section 3.6 is hereby added as follows:

         3.6      The Entertainment Panel. Microsoft will:

                  a.       Promote the Entertainment Panel via links within MSN.
                           The creation, content, size and placement of all
                           links shall be within Microsoft's sole discretion,
                           provided however that the links shall link MSN end
                           users directly to the Entertainment Panel Sign-up
                           Page, The parties agree that the goal of displaying
                           these links within MSN is to attract [****]
                           individuals appropriate for membership in the
                           Entertainment Panel. Microsoft shall be responsible
                           for all costs associated with displaying these links
                           within MSN; and

                  b.       Work with GFOL to modify Microsoft's placement of
                           links within MSN to the Entertainment Panel Sign-up
                           Page if the

                                       3
<PAGE>

                           number of Valid Entertainment Panel Members falls
                           below an average of [****] in any given month after
                           the Initial Recruitment Period, or the number of
                           Active Entertainment Panel Members falls below [****]
                           in any given month after the Initial Recruitment
                           Period.

                  c.       At it's option, host an intermediate page (i.e. end
                           users of MSN who click on links to the Entertainment
                           Panel within MSN will first link to a page within
                           MSN; all subsequent links on this intermediate page
                           will link to the Entertainment Panel Sign-up Page).

4.       Section 9.6 is hereby added as follows:

         9.6      ENTERTAINMENT PANEL PAYMENTS. GFOL shall pay Microsoft a
                  $[****] Recruiting Fee per new Entertainment Panel Member
                  recruited via links displayed within MSN. Additionally, GFOL
                  will pay Microsoft a $[****] Qualifying Survey Fee for each
                  Entertainment Related, Qualifying Survey completed by an
                  Entertainment Panel Member. Any Entertainment Panel payments
                  made by GFOL to Microsoft under this Section 9.6 will not be
                  credited toward the Guaranteed Minimum Payments detailed in
                  Section 9.3 or the Cap on Quarterly Payments outlined in
                  Section 9.4.1 of the Agreement. At the end of each three-month
                  period during the Term of Addendum No. 2, GFOL will receive a
                  credit against all Qualifying Survey Fees due to Microsoft
                  equal to the amount of Recruiting Fees due to Microsoft for
                  the same three-month period. If the Recruiting Fees due to
                  Microsoft in any three month period are in excess of the
                  Qualifying Survey Fees due to Microsoft for a three month
                  period, that excess amount will be carried forward into
                  succeeding three month periods as a credit against Qualifying
                  Survey Fees.

5.       Section 14.1 is hereby modified as follows (amendments in italics):

         14.1     TERM. This Agreement will begin on the Effective Date and will
                  continue for a period of four (4) years from the Commercial
                  Release Date, unless earlier terminated as set forth in this
                  Section 14 (the "Term"). At GFOL's option, the Term may be
                  terminated for convenience or otherwise by providing Microsoft
                  notice of its intention to terminate within ninety (90) days
                  in advance of the first anniversary of the Commercial Release
                  Date. This Agreement may be terminated for convenience or
                  otherwise by either party by providing the other with notice
                  of its intention to terminate within ninety (90) days in
                  advance of the second and third anniversary of the Commercial
                  Release Date. This Amendment No. 2 may be terminated by
                  Microsoft at any time, without cause, upon ninety

                                       4
<PAGE>

                  (90) days prior written notice to GFOL, and such termination
                  will apply to this Amendment No. 2 only. Upon such termination
                  of Amendment No. 2, the Agreement will remain in effect until
                  the expiration of the Term, unless earlier terminated as set
                  forth in Section 14 of the Agreement.

6.       Section 14.4 is hereby modified as follows (amendments in italics):

         14.4     RIGHTS AND OBLIGATIONS UPON TERMINATION OR EXPIRATION.
                  Promptly upon termination or expiration of this Agreement GFOL
                  will immediately cease and desist from all use of the MSN
                  Template on the Co-Branded Survey Site and will delete all
                  personally identifiable information regarding Entertainment
                  Panel Members from its database and cease using the
                  Entertainment Panel.

7.       A new Exhibit 5 is hereby added (see attached Exhibit 5).

Except as specifically modified herein or in prior amendments, all other terms
and conditions of the Agreement shall remain in full force and effect.

WHEREBY the parties enter into this Amendment as of the later of the two
signatures dates below ("the Effective Date of this Amendment Number 2").

MICROSOFT CORPORATION                             GREENFIELD ONLINE, INC.
("MICROSOFT")                                     ("GFOL")

By /s/ David Britain                              By /s/ Dean Wiltse
   ------------------------------                    ---------------------------

Name  David Britain                               Name  Dean Wiltse

Title Bus. Dev. Mgr.                              Title CEO

Date  May 15, 2002                                Date  May 10, 2002

                                       5
<PAGE>

                                 AMENDMENT NO. 3
                           TO THE COMMERCIAL AGREEMENT

This AMENDMENT NUMBER NO. 3 ("Amendment No. 3") to the Commercial Agreement is
entered into by GREENFIELD ONLINE, INC. ("GFOL") and MICROSOFT CORPORATION
("Microsoft").

The parties entered into a Commercial Agreement on November 28, 2001, regarding
an online Market Research Survey Service to be developed marketed and serviced
by GFOL and distributed by Microsoft over the Microsoft Network.

The parties agree as follows:

1.       The following definition in Section 1 of the Agreement is hereby
         modified as follows (amendments in italics):

         "SURVEY(S)" means the market research survey(s) created by GFOL, or
         created by third parties as permitted by GFOL, and marketed and made
         available by GFOL on the Co-Branded Survey Site. GFOL will ensure that
         all Surveys created by third parties that GFOL markets and makes
         available on the Co-Branded Survey Site will be of comparable or higher
         quality than the Surveys created by GFOL.

2.       Termination of Amendment No. 3. The rights, obligations and duties
         imposed on the parties by Amendment No. 3 may be terminated by
         Microsoft at any time: (i) upon fifteen (15) days written notice to
         GFOL if GFOL breaches this Amendment No. 3 and fails to cure such
         breach within the fifteen day notice period; or (ii) without cause,
         upon thirty (30) days prior written notice to GFOL. Termination under
         this Section will apply to this Amendment No. 3 only and upon such
         termination, the Agreement will remain in full force and effect until
         the expiration of the Term, unless earlier terminated as set forth in
         Section 14 of the Agreement. Upon notice of termination under this
         Section, GFOL will use best efforts to remove all third party provided
         Surveys from the So-Branded Survey Site, provided however that GFOL
         will be allowed to continue posting Surveys created by third parties to
         the Co-Branded Survey Site for up to sixty (60) days beyond the
         effective date of termination in order to meet contractual commitments
         entered into by GFOL prior to receipt of a termination notice.

Except as specifically modified herein or in prior amendments, all other terms
and conditions of the Agreement will remain in full force and effect.

                                       1
<PAGE>

WHEREBY the parties enter into this Amendment as of the later of the two
signatures dates below ("Effective Date of Amendment No. 3").

MICROSOFT CORPORATION                            GREENFIELD ONLINE, INC.
("MICROSOFT")                                    ("GFOL")

By /s/ David Britain                             By /s/ Dean Wiltse
   -------------------------------                  ----------------------------

Name  David Britain                              Name  Dean Wiltse

Title Business Development Manager               Title President and CEO

Date  6/17/02                                    Date  May 10, 2002

                                       2
<PAGE>

                                 AMENDMENT NO. 4
                           TO THE COMMERCIAL AGREEMENT

This AMENDMENT NUMBER NO. 4 ("Amendment No. 4") to the Commercial Agreement is
entered into by GREENFIELD ONLINE, INC. ("GFOL") and MICROSOFT CORPORATION
("Microsoft") and is effective as of October 1, 2002 ("Amendment No. 4 Effective
Date").

WHEREAS: The parties entered into a Commercial Agreement on November 28, 2001,
regarding an online market research survey service to be developed, marketed and
maintained by GFOL and distributed by Microsoft over the Microsoft Network.

WHEREAS: The parties desire to modify the Commercial Agreement to allow GFOL to
recruit General Panel Members to participate in online marketing research
Surveys of a commercially reasonable nature via any source, including the
Microsoft Network.

The parties agree as follows:

1.       The following definitions in Section 1 of the Agreement are hereby
         added or modified as follows:

         "ACTIVE GENERAL PANEL MEMBER" means a Valid General Panel Member who
         has taken at least one (1) Survey within the past thirty (30) day
         period.

         "GENERAL PANEL" means the group of individuals recruited by GFOL via
         any source, including MSN, who have opted-in to take online marketing
         research Surveys of a commercially reasonable nature. General Panel
         Members recruited via MSN must be at least eighteen (18) years of age.
         Surveys presented to General Panel Members recruited via MSN will not
         contain any question or material that is profane, obscene, hateful,
         illegal or discriminatory.

         "GENERAL PANEL SIGN UP PAGE" means the web page within the Co-Branded
         Survey Site used to recruit General Panel Members.

         "INITIAL RECRUITMENT PERIOD" means in connection with the Entertainment
         Panel the period of time commencing when Microsoft first published
         Links to the Entertainment Panel Sign-up Page on MSN and ending when
         the number of Valid Entertainment Panel Members reaches [****], and in
         connection with the General Panel, the period of time commencing when
         Microsoft first published Links on MSN to the Co-Branded Survey Site,
         acting as a recruiting vehicle for the General Panel, and ending when
         the

                                       1
<PAGE>

         number of Valid General Panel Members reaches [****], but in no event
         beyond March 31, 2003.

         "MSN DOLLARS PROGRAM" means the incentive mechanism used to recruit and
         compensate General Panel Members recruited via MSN.

         "QUALIFYING SURVEY" means (i) in connection with the Entertainment
         Panel, a Survey taken by an Entertainment Panel Member and which GFOL
         receives payment from a third party, and (ii) in connection with the
         General Panel, a Survey taken by a General Panel Member recruited via
         MSN and which GFOL receives payment from a third party.

         "QUALIFYING SURVEY FEE" means (i) in connection with the Entertainment
         Panel the [****] fee paid by GFOL to Microsoft in connection with each
         Qualifying Survey taken by an Entertainment Panel Member, and (ii) in
         connection with the General Panel the [****] fee paid by GFOL in
         connection with each Qualifying Survey taken by a General Panel Member
         recruited via MSN.

         "RECRUITING FEE" means the [****] fee paid by GFOL to Microsoft for
         each Entertainment Panel Member and each General Panel Member recruited
         by Microsoft via Links displayed within MSN.

         "VALID GENERAL PANEL MEMBER" means a General Panel Member that (i) has
         completed GFOL's double opt-in process for joining the General Panel;
         (ii) has not removed themselves from the General Panel; (iii) whose
         email address on record with GFOL is valid, and (iv) has not previously
         registered to become a member of any other GFOL panel, including the
         Entertainment Panel, within the past twelve months.

         "PANEL MEMBER(S)" means those individuals recruited by GFOL via the
         Co-Branded Survey Site or other means via MSN, who opt-in to be members
         of a marketing research panel, owned and operated by GFOL and receive
         invitations from GFOL to take Surveys.

         "PORTAL" means any general interest subject web site available to the
         public on the Internet through direct or password protected access,
         either free or subscription based, that aggregates content and services
         such as search functionality and Links to other web sites for purposes
         of advertising or transactional revenue, including but not limited to,
         web sites such as AOL, Yahoo, Terra Lycos, Excite, iWon or Google.

                                       2
<PAGE>

         "ROUTER PAGE(S)" means those Co-Branded Survey Site page(s) that host a
         questionnaire which qualifies an End User as a potential Survey
         participant or, at GFOL's option, recruits an End User into the General
         Panel.

3.       Termination of Amendment No. 4. The rights, obligations and duties
         imposed on the parties by Amendment No. 4 may be terminated only in
         accordance with the terms of Section 14.

4.       Section 2.11 is hereby added as follows:

2.11     With regard to the General Panel Recruiting, GFOL will:

                  2.11.1   Develop, host and maintain the General Panel Sign-up
                           Page as part of the Co-Branded Survey Site on its
                           servers and be solely responsible for all customer
                           support. The form and content of the General Panel
                           Sign-up Page will be materially similar to the
                           mock-up set forth on Exhibit 5.

                  2.11.2   Be solely responsible for (i) all aspects involved in
                           recruiting General Panel Members and (ii) payment of
                           any incentive or other payment to General Panel
                           Members.

                  2.11.3   Permanently identify all General Panel Members
                           recruited via the Co-Branded Survey Site as having
                           been recruited via MSN.

                  2.11.4   During the Initial Recruitment Period for the General
                           Panel, provide Microsoft with weekly reports
                           containing (i) the number of new General Panel
                           Members recruited via MSN and joining the General
                           Panel during the reporting period; (ii) the
                           cumulative number of General Panel Members recruited
                           via MSN, (iii) the total and average number of Valid
                           General Panel Members recruited via MSN; (iv) the
                           total number of Active General Panel Members
                           recruited via MSN; and (v) the number of Qualifying
                           Surveys completed by General Panel Members and
                           Entertainment Panel Members recruited via MSN during
                           the reporting period. After the Initial Recruitment
                           Period, GFOL will provide Microsoft with monthly
                           reports, as detailed above, due within ten (10) days
                           after the end of each calendar month.

                  2.11.5   Track the number of times General Panel Members
                           recruited via MSN are emailed invitations to take
                           Surveys, track the number of Surveys initiated by
                           General Panel Members

                                       3
<PAGE>

                           recruited via MSN and track the number of Qualified
                           Surveys completed by General Panel Members recruited
                           via MSN.

                  2.11.6   MSN Dollars. Implement the MSN Dollars Program upon
                           commercially reasonable terms to be agreed upon
                           between the parties.

                  2.11.7   Once a quarter during the Term provide Microsoft with
                           completed Surveys via the General Panel for one (1)
                           marketing research study authored by MSN of no more
                           than five hundred (500) participants, with an
                           incidence of greater than sixty percent (60%) and of
                           no more than five hundred (500) participants that is
                           no longer than fifteen (15) minutes. GFOL will not be
                           obligated to pay any Qualifying Survey Fees for the
                           Surveys provided to Microsoft pursuant to this
                           Section 2.11.7.

                  2.11.8   Provide custom marketing research firms that perform
                           marketing research for Microsoft a discount of ten
                           percent (10%) off GFOL's standard rate card price for
                           accessing the General Panel. This discount may not be
                           taken in addition to any other discount provided to
                           any custom marketing research firm performing
                           services for Microsoft.

5.       Section 3.6 and 3.7 are added as follows

             3.6 With regard to the General Panel Recruiting, Microsoft will:

                  3.6.1    During Q-4 of 2002, promote the opportunity to join
                           the General Panel via Links within MSN or other media
                           agreed to by the parties. The creation, content, size
                           and placement of all Links shall be within
                           Microsoft's sole discretion, provided however that
                           the Links shall Link MSN End Users directly to the
                           Router Page(s). The parties agree that the goal of
                           displaying these Links within MSN is to attract
                           [****] individuals appropriate for membership in the
                           General Panel to join the General Panel. Microsoft
                           shall be responsible for all costs associated with
                           displaying these Links within MSN. GFOL will only be
                           required to pay a Recruiting Fee for [****] of the
                           Q-4 recruiting goal, and will notify MSN promptly
                           upon receiving [****] General Panel Members, so that
                           MSN may suspend its recruiting efforts for that
                           quarter. Guarantee Quarterly Payments are suspended
                           for Q4 2003.

                  3.6.2    In 2003 and in each subsequent year of the Term,
                           promote the opportunity to join the General Panel via
                           Links within MSN or other media agreed to by the
                           parties. The creation, content, size and placement of
                           all Links shall be within Microsoft's sole
                           discretion,

                                       4
<PAGE>

                           provided however that the Links shall Link MSN End
                           Users directly to the Co-Branded Survey Site.
                           Microsoft shall be responsible for all costs
                           associated with displaying these Links within MSN.
                           GFOL will only be required to pay a Recruiting Fee
                           for [****] of the quarterly recruiting goal, and will
                           notify MSN promptly upon receiving an incremental
                           [****] General Panel Members, so that MSN may suspend
                           its recruiting efforts for that quarter.

             3.7 Microsoft will pay all incentives and data processing costs
associated with the marketing research study pursuant to Section 2.11.

6.       Section 4 Ownership will be amended as follows:

           4.     Ownership. GFOL will own all design, technology, code, and
                  other materials provided by GFOL in connection with the
                  Research Surveys and the Co-Branded Survey Site. Subject to
                  its obligation to pay MSN Qualifying Survey Fees, GFOL will
                  own the General Panel and the Entertainment Panel. Microsoft
                  will own all design, technology, code, and other materials
                  provided by Microsoft in connection with the Research Survey
                  and the Co-Branded Survey Site.

6.       Section 6 Clicks Forecast will be amended as follows:

           6.     Clicks Forecast Commencing on December 1, 2002, and every four
                  (4) weeks thereafter, GFOL will provide Microsoft with a
                  forecast of the maximum number of Panel Members or Clicks, as
                  the case may be, that it will require during the succeeding
                  four (4) week period ("Panel Forecast" or "Click Forecast",
                  and together "Forecasts"). These Forecasts will include the
                  number of Clicks or General Panel Members, estimated number of
                  Clicks, and general demographic information about the desired
                  Survey participants or General Panel Members, as the case may
                  be.

7.       Section 8 Exclusivity shall be deleted in its entirety and replaced
         with the following:

           8.     Exclusivity. During the Term, Microsoft will be the exclusive
                  Portal promoting and distributing GFOL's online surveys. GFOL
                  will not enter into any agreement with any other company for
                  distribution or promotion of GFOL's online surveys via any
                  other Portal. GFOL's exclusivity obligations will expire if
                  Microsoft fails to meet its performance guarantee as provided
                  for in Section 9.3.2 and 9.3.3 below. Additionally, during the
                  Term, GFOL will be Microsoft's exclusive third party online
                  survey partner for recruiting Survey participants via
                  integrated content, and Microsoft's exclusive third

                                       5
<PAGE>

                  party online survey partner for recruiting members into an
                  online marketing research panel via integrated content.
                  Microsoft's exclusivity obligations shall expire if GFOL fails
                  to pay any Guaranteed Quarterly Payment as provided for in
                  Section 9.3. Notwithstanding the above, Microsoft may conduct
                  its own online surveys or online surveys on behalf of Key
                  Customers either directly or through third parties, provided
                  that such online surveys, or recruitment for such online
                  surveys, are not displayed on MSN pages containing GFOL's
                  integrated content placements. In addition, Microsoft may sell
                  banner advertisements to companies for the purpose of
                  recruiting survey participants for online surveys other than
                  GFOL's Surveys, provided that (i) Microsoft does not appoint a
                  producer to manage the placement and content of such ads, and
                  (ii) the ads will not be displayed on pages displaying GFOL's
                  integrated content placements (if such blocking is not
                  technically and economically feasible as of the commercial
                  availability of the ad placement, it will be implemented as
                  soon as technically and economically feasible).

8.       Section 9.2 Clicks Payment shall be deleted in its entirety.

9.       Section 9.3 Guaranteed Quarterly Payments shall be deleted in its
         entirety and replaced with the following:

             9.3 Guaranteed Quarterly Payments. Commencing on January 1, 2003,
                 GFOL will guarantee Microsoft the following minimum quarterly
                 payments, payable within 30 days of the end of each quarter,
                 provided that Microsoft meets its performance guarantees as set
                 forth below:

                  9.3.1    [****], which may be comprised of any ratio of Panel
                           Recruiting Fees, Survey Fees or Click Fees at the
                           rate of [****] per Click. Subject to the provisions
                           of Section 9.3.2 below, if the Guaranteed Quarterly
                           Payment in any quarter is in excess of Recruiting
                           Fees, Survey Fees or Click Fees earned by Microsoft
                           in that quarter, the amount overpaid will be a credit
                           against fees due in subsequent quarters in excess of
                           the Guaranteed Quarterly Payment.

                  9.3.2    In the event that in any two (2) consecutive
                           quarters, Microsoft fails to deliver a minimum of
                           [****] General Panel Members per quarter, GFOL will
                           be relieved of the obligation to make Guaranteed
                           Quarterly Payments in future quarters until the
                           amount paid by GFOL in the prior quarters in excess
                           of amounts due

                                  6
<PAGE>

                           Microsoft for Recruiting Fees, Survey Fees and Click
                           Fees for such quarters, has been fulfilled by
                           applying such overpayment to amounts due for any fees
                           due in such future quarters. For example, if in the
                           first two (2) quarters of 2003, MSN recruits only
                           [****] General Panel Members per quarter, and GFOL
                           does not owe Microsoft any other fees for such
                           quarters, GFOL would have a credit against all future
                           fees in the amount of [****] calculated as follows
                           [two Guaranteed Quarterly Payments equaling $[****]
                           less total Recruiting Fees of $[****] ([****]
                           panelists x $[****] per panelist)], to be applied
                           toward any and all fees due for future quarters. GFOL
                           would also be relieved of the obligation to make
                           Guaranteed Quarterly Payments for future quarters
                           until all of the [****] credit had been applied to
                           such fees. For purpose of clarification, GFOL will
                           pay Microsoft for any fees associated with any ratio
                           of Panel Recruiting Fees, Survey Fees or Click Fees
                           that exceed the then-current credit.

                  9.3.3    In the event that Microsoft fails to recruit a total
                           of [****] or more General Panel Members in any two
                           (2) consecutive quarters, in addition to the right to
                           the credits set forth in Section 9.3.1 and 9.3.2,
                           GFOL will be relieved of its obligation to make
                           Guaranteed Quarterly Payments for the remainder of
                           the Term. For purpose of clarification, GFOL will pay
                           Microsoft for any fees associated with any ratio of
                           Panel Recruiting Fees, Survey Fees or Click Fees
                           earned in all subsequent quarters.

                  9.3.4    Within thirty (30) days of the end of the Term,
                           Microsoft shall refund any overpayment unused by GFOL
                           if accrued Guaranteed Quarterly Payments balance is
                           in excess of $[****] otherwise that excess amount
                           will be carried forward into succeeding quarters as a
                           credit against Qualifying Survey Fees.

9.       Section 9.7 is added as follows:

             9.7 General Panel Payments for Q-4 2002 Recruiting

                  9.7.1    GFOL shall pay Microsoft a [****] Recruiting Fee for
                           each new General Panel Member recruited via Links
                           displayed within MSN, or other media agreed to by the

                                       7
<PAGE>

                           parties, for up to [****] General Panel Members
                           recruited during the Q-4 of 2002. Additionally, GFOL
                           will pay Microsoft a [****] Qualifying Survey Fee for
                           each Qualifying Survey completed by a General Panel
                           Member. On January 1, 2003, GFOL will receive a
                           credit against all Qualifying Survey Fees due to
                           Microsoft, equal to the amount of Recruiting Fees due
                           to Microsoft for Q-4 of 2002. If the Recruiting Fees
                           due to Microsoft in Q-4 of 2002 are in excess of the
                           Qualifying Survey Fees due to Microsoft for that
                           period, that excess amount will be carried forward
                           into succeeding quarters as a credit against
                           Qualifying Survey Fees.

                  9.7.2    In 2003 and each subsequent year of the Term, in
                           addition to the Guaranteed Quarterly Payments
                           provided for in Section 9.3, GFOL shall pay Microsoft
                           a [****] Qualifying Survey Fee for each Qualifying
                           Survey completed by a General Panel Member recruited
                           via the Co-Branded Survey Site in 2003 and each
                           subsequent year of the Term. All payments made by
                           GFOL to Microsoft under this Section 9.7 will be
                           credited toward the Guaranteed Quarterly Payments
                           detailed in Section 9.3 or the cap on Quarterly
                           Payments outlined in Section 9.4 of the Agreement. At
                           the end of Q-1 of 2003 and at the end of each
                           subsequent quarter, GFOL will receive a credit
                           against all Qualifying Survey Fees due for that
                           quarter equal to the Recruiting Fees due for such
                           quarter. If the Recruiting Fees due to Microsoft in
                           any such quarter are in excess of the Qualifying
                           Survey Fees due to Microsoft for that period, that
                           excess amount will be carried forward into succeeding
                           quarters as a credit against Qualifying Survey Fees.

10.      Section 14.1 Term is deleted in its entirety and replaced with the
         following:

                                  8
<PAGE>

                  14.1     Term. This Agreement, and all Amendments hereto will
                           begin on their Effective Dates (each as defined in
                           such Agreement or Amendment) and will continue for a
                           period of four (4) years from February 8, 2002 (the
                           Commercial Release Date), unless earlier terminated
                           as set forth in this Section 14 (the "Term"). This
                           Agreement may be terminated for convenience or
                           otherwise by either party by providing the other with
                           written notice of its intention to terminate within
                           ninety (90) days in advance of the third and fourth
                           anniversary of the Commercial Release Date.

11.      Section 14.4 Rights and Obligations upon Termination or Expiration
         (which was incorrectly numbered in the original Agreement) is deleted
         in its entirety and replaced the following Section 14.6:

                  14.6     Rights and Obligations upon Termination or
                           Expiration. Promptly upon termination or expiration
                           of this Agreement GFOL will immediately cease and
                           desist from all use of the MSN Template on the
                           Co-Branded Survey Site. GFOL will retain all
                           personally identifiable information regarding
                           Entertainment Panel Members and General Panel Members
                           recruited via MSN after termination or expiration,
                           and shall continue to pay MSN Qualifying Survey Fees
                           until such time as GFOL ceases to conduct surveys
                           using the General and Entertainment Panel members
                           recruited via MSN.

Except as specifically modified herein or in prior Amendments, all other terms
and conditions of the Agreement will remain in full force and effect.

WHEREBY the parties enter into this Amendment No. 4 as of the Amendment No. 4
Effective Date.

MICROSOFT CORPORATION                            GREENFIELD ONLINE, INC.
("MICROSOFT")                                    ("GFOL")

By /s/ Cory H. Van Arsdale                       By /s/ Dean Wiltse
   --------------------------------------              -------------------------

Name Cory H. Van Arsdale                         Name Dean Wiltse

Title General Manager, New Bus. Devel.           Title President and CEO

                                       9

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