Document:

Employment Agreement

 Exhibit 10.1 
  
 April 24, 2006 
  
 Mr. Michael Sayer 
  
  
 Dear Michael: 
  
 SupportSoft, Inc. (the “Company”) is pleased to offer you
employment on the following terms: 
  
 Position. Commencing
May 22, 2006 (the “Employment Date”) you will be employed as Senior Vice President of Sales, reporting to the Chief Executive Officer (the “CEO”). You will be employed at the Company’s headquarters in
Redwood City, California. By signing this letter, you confirm to the Company that you have no contractual commitments or other legal obligations that would prohibit you from performing your duties for the Company. 
  
 Cash Compensation. The Company will pay you a starting salary at the
rate of $250,000 per year. In addition, you will be eligible to be considered for an incentive bonus for each fiscal year of the Company, including the initial fiscal year of your employment with the Company. The bonus (if any) will be awarded based
on satisfaction of criteria established by the CEO within the first ninety (90) days of the fiscal year (and in the case of the first fiscal year of your employment with the Company, within ninety (90) days of your Employment Date). For
the first fiscal year the bonus criteria shall be based 50% on “management by objective” (MBO) and 50% on achievement of the revenue plan. Your target bonus for fiscal year 2006 will be equal to $250,000 prorated based on date of hire. You
may be awarded an incentive bonus in excess of the target bonus based on your performance, as determined in the sole discretion of the Compensation Committee. The bonus for a fiscal year will be paid after the Company’s books for that year have
been closed and will be earned by you only if you are employed by the Company at the time of payment. The determinations of the Company’s Compensation Committee with respect to your bonus will be final and binding. Following fiscal year 2006,
your base salary and target bonus will be reviewed annually by the Compensation Committee. 
  
 Employee Benefits. As a regular employee of the Company, you will also be eligible to receive all employee benefits, including health care (medical, vision, dental, hospital) and welfare insurance (life, long
term disability, short term disability), eligibility to participate in the company’s employee stock purchase plan and 401k plan, and vacation (paid time off) of 15 days per annum. You should note that the Company reserves the right to
modify compensation and benefits from time to time, as it deems necessary. The Company will reimburse you for ordinary and necessary business expenses you incur in connection with the performance of your duties on behalf of the Company in accordance
with the Company’s normal procedures, as they may be amended from time to time. 

 Stock Options. You will be granted an option to purchase 450,000 shares of the Company’s
Common Stock (the “Option”). The exercise price per share will be equal to the fair market value per share on the date the option is granted. The option will be subject to the terms and conditions applicable to options granted under
the Company’s 2000 Omnibus Equity Incentive Plan (the “Plan”), as described in the Plan and the applicable Stock Option Agreement (substantially in the form attached as Exhibit A). Your option will be subject to vesting,
such that you shall vest in 25% of the underlying shares after one full year of service to the Company and thereafter in equal monthly installments over the following 36 months conditioned on your continuous common law employment, as described in
the applicable Stock Option Agreement. 
  
 Following the initial
twelve month period of your employment, you will be eligible to receive additional equity compensation awards as determined by the Compensation Committee in its sole discretion, and it is anticipated that such grants will be made if appropriate
taking into account performance, overall compensation and such other considerations as the Compensation Committee may deem relevant. 
  
 Notwithstanding anything in this agreement, the Plan or the applicable stock option agreement to the contrary, if the Company is subject to a Change of
Control (as defined in the Plan) before your employment with the Company terminates and you are subject to an Involuntary Termination within 12 months on or after that Change of Control, then your Option will become 100% vested and exercisable as to
all shares subject to the Option upon such Involuntary Termination (as defined below). 
  
 “Involuntary Termination” means either (a) that your employment is terminated by the Company without Cause (as defined below) or (b) that you resign for Good Reason (as defined below). If
you wish to resign your employment for Good Reason, you will give the Company 30 days written notice of resignation. The Company will have 30 days from receipt of such written notice to cure the reason(s) for your resignation before you are entitled
to receive any benefits as a result of resignation for Good Reason. In order to receive any benefits upon termination, you will be required (i) to sign a general release in a form acceptable to you and the Company, of claims that you may have
against the Company and (ii) to return all Company property. Involuntary Termination does not include termination by reason of death or Permanent Disability. “Permanent Disability” means your inability to perform the essential
functions of your position with or without reasonable accommodation for a period of 120 consecutive days because of your physical or mental impairment. 
  
 “Cause” means a determination in the reasonable good faith of the Board that you have: (a) engaged in any act of fraud, embezzlement
or dishonesty or any other act in violation of the law, including but not limited to, the conviction of, or pleading no lo contender to, a felony (except for ordinary traffic violations); (b) materially breached your fiduciary duty to the
Company; (c) unreasonably refused to perform the good faith and lawful instructions of the CEO or Board of Directors; (d) failed to perform your material obligations as Senior Vice President of Sales under the terms your employment with
the Company; (e) engaged in willful misconduct or gross negligence that has a material adverse effect on the Company; (f) willfully breached the Propriety Information and Invention Assignment Agreement; or (g) made any willful 

  

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unauthorized use or disclosure of confidential information or trade secrets of the Company (or any parent or subsidiary). 
  
 “Good Reason” means (a) you are assigned significant
duties inconsistent with your position in the Company or your employment terms or responsibilities are materially diminished by the Company; (b) you are required to relocate to a regular work location that is more than 50 miles from the
Company’s officers where you regularly work, without your approval; or (c) a material breach by the Company of its obligations under the terms of your employment with the Company. 
  
 Employment, Confidential Information and Invention Assignment
Agreement. As a Company employee, you will be expected to abide by the Company’s rules and regulations. You will be expected to sign and comply with an Employment, Confidential Information and Invention Assignment Agreement (the
“Employee NDA”), a copy of which is attached hereto as Exhibit B. The Employee NDA requires, among other provisions, the assignment of patent rights to any invention made during your employment at the Company and
non-disclosure of proprietary information. Your employment will be contingent upon and not be deemed effective until you have executed and returned the Employee NDA to the Company. 
  
 Employment Relationship. Employment with the Company is for no specific period of time. Your employment with the
Company will be “at will,” meaning that either you or the Company may terminate your employment at any time and for any reason, with or without cause, subject to the acceleration of vesting in the case of an Involuntary Termination subject
to the terms and conditions set forth in this agreement. Any contrary representations that may have been made to you are superseded by this offer. This is the full and complete agreement between you and the Company on this term regarding your
at-will employment relationship. Although your job duties, title, compensation and benefits, as well as the Company’s personnel policies and procedures, may change from time to time, the “at will” nature of your employment may only be
changed in an express written agreement signed by you and the CEO. 
  
 Outside Activities. While you render services to the Company, you agree that you will not engage in any other employment, consulting or other business activity without the prior written consent of the Company. While you render
services to the Company, you also will not assist any person or entity in competing with the Company, in preparing to compete with the Company or in hiring any employees or consultants of the Company. 
  
 Withholding Taxes. All forms of compensation referred to in this
letter are subject to reduction to reflect applicable withholding and payroll taxes and other deductions required by law. 
  
 Entire Agreement. This letter supersedes and replaces any prior representations, understandings or agreements, whether oral, written or implied,
between you and the Company regarding your employment with the Company. 
  
 Arbitration. As provided in the Employee NDA, in the event of any dispute or claim relating to or arising out of our employment relationship, you and the Company agree that all such disputes shall be fully and finally resolved by
binding arbitration conducted by the 

  

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American Arbitration Association in San Mateo County, California. However, as also provided in the Employee NDA, we agree that this arbitration provision
shall not apply to any disputes or claims relating to or arising out of the misuse or misappropriation of the Company’s trade secrets or proprietary information. 
  
 * * * * * 
  
 You may indicate your agreement with these terms and accept this offer by signing and dating both the enclosed duplicate original of this letter agreement
and the enclosed Employee NDA and returning them to me. This offer, if not accepted, will expire at the close of business on May 22, 2006. As required by law, your employment with the Company is contingent upon your providing legal proof of
your identity and authorization to work in the United States. Your employment is also contingent upon your starting work with the Company on or before May 22, 2006. 
  
 We hope that you will accept our offer to join the Company. If you have any questions, please call me. 
  
 Very truly yours, 
  
 /s/ Josh Pickus 
  
 Josh Pickus 
 President and CEO 
  
 I have read and accept this employment offer: 
  

			
	
	 /s/ Michael Sayer

	Signature of Michael Sayer

  
 Dated: April 24, 2006 
  
 Attachments 
 Exhibit A: Form of Stock Option Agreement 
 Exhibit B: Employment,
Confidential Information and Invention Assignment Agreement 
  

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 Exhibit A to Offer Letter 
  
 NOTICE OF STOCK OPTION GRANT 
  

SUPPORTSOFT, INC. 
  
 2000 OMNIBUS EQUITY INCENTIVE PLAN 
  
 Michael Sayer, you have been granted the following option to purchase Common Stock of SupportSoft, Inc. (the “Company”) under the SupportSoft, Inc. 2000 Omnibus
Equity Incentive Plan (the “Plan”): 
  

			
	Grant Date:	  	XXXX
		
	Total Number of Shares Granted:	  	450,000
		
	Type of Option:	  	Non-Statutory Option
		
	Exercise Price Per Share:	  	$XX
		
	Total Exercise Price	  	$XX
		
	Vesting Commencement Date:	  	XXXX
		
	Expiration Date:	  	XXX

  
 Vesting Schedule 
  
 Except as provided for below in “Termination of Employment”, the
shares subject to this option shall become vested and exercisable according to the following schedule: 25% of the Total Number of Shares subject to this option shall vest on xxxxxx, and 1/48th of the total shares subject to the grant shall vest on
the monthly anniversary XXXXXX, until fully vested, subject to your continued employment with the Company. 
  
 Termination of Employment 
  
 If you are subject to an Involuntary Termination (as defined in the employment agreement between you and the Company dated April __, 2006 (the “Employment Agreement”)) within twelve (12) months on or after a Change in Control
(as defined in the Plan), the option will become 100% vested and exercisable as to all shares subject to the option upon such Involuntary Termination. 
  

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 Post-Termination Exercise Period 
  
 If your service with the Company terminates for any reason other than Total and Permanent Disability or death, then your
option expires ninety (90) days after your termination date (or on the Expiration Date of the option, if earlier). 
  
 The option shall be forfeited to the extent it has not vested and become exercisable on or before your termination of common-law employment with the
Company. The vested and exercisable portion of the option shall be forfeited to the extent it is not exercised within the periods specified in the Plan, this Notice and the Stock Option Agreement. 
  
 Form of Payment: 
  
 Payment may be made in the following form(s): 
  
 Personal check, a cashier’s check, or money order. 
  
 In shares of Company stock which have been owned by you or your representative for more than twelve (12) months and
which are surrendered to the Company in good form for transfer. 
  
 By delivering on a form approved by the Committee of an irrevocable direction to a securities broker approved by the Company to sell all or part of your option shares and to deliver to the Company from the sale proceeds in an amount
sufficient to pay the option exercise price and any withholding taxes. The balance of the sale proceeds, if any, will be delivered to you. 
  
 By your signature and the signature of the Company’s representative below, you and the Company agree that this option is granted under and governed by the term and
conditions of this Notice, the Plan and the Stock Option Agreement, located on the intranet, which is made a part of this document. 
  

									
	OPTIONEE:	 	 	 	SUPPORTSOFT, INC.
				
	  

	 	 	 	By:	 	  

					
	 	 	 	 	 	 	 	 	Ken Owyang
				
	Address:	 	 	 	Title:	 	 Chief Financial Officer

				
	  

	 	 	 	 	 	 
				
	  

	 	 	 	 	 	 
				
	  

	 	 	 	 	 	 

  

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 STOCK OPTION AGREEMENT 
  
 FOR THE SUPPORTSOFT, INC. 
  
 2000 OMNIBUS EQUITY INCENTIVE PLAN (“the PLAN”) 
  

(effective October 1, 2005) 
  

			
	Tax Treatment	 	This option is intended to be an incentive stock option under Section 422 of the Internal Revenue Code or a nonstatutory option, as provided in the Notice of Stock Option Grant.
		
	Vesting and Exercisability	 	This option becomes exercisable in accordance with the schedule set forth in the Notice of Stock Option Grant.
		
	Term	 	This option expires on the date shown in the Notice of Stock Option Grant, but in no event later than the 7th anniversary of the Grant Date.
		
	Regular Termination	 	If your service as an employee, consultant or director of the Company or a subsidiary of the Company terminates for any reason excluding death or total and permanent disability, then this option
will expire on the date specified in the Notice of Stock Option Grant under the heading “Post-Termination Exercise Period.”
		
	Death or Disability	 	If you become Totally and Permanently Disabled (as defined in Section 2(ii) of the Plan) or die as an employee, consultant or director of the Company or a subsidiary of the Company, then this
option will expire at the close of business at Company headquarters on the date 12 months after the date of your termination of employment.
		
	Leaves of Absence	 	For purposes of this option, your service does not terminate when you go on a military leave, a sick leave or another bona fide leave of absence, if the leave was approved by the Company in
writing and if continued crediting of service is required by the terms of the leave or by applicable law. But your service terminates when the approved leave ends, unless you immediately return to active work.
		
	Restrictions on Exercise	 	The Company will not permit you to exercise this option if the issuance of shares at that time would violate any law or regulation.

  

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	Notice of Exercise	 	When you wish to exercise this option you may do so directly through your E*Trade Account or by completing the Letter of Intent/Stock Option Exercise Form (located on the Company’s
intranet) and filing it with the Stock Administration Department of the Company. If someone else wants to exercise this option after your death, that person must prove to the Company’s satisfaction that he or she is entitled to do
so.
		
	Form of Payment	 	When you submit your notice of exercise, you must include payment of the option exercise price for the shares you are purchasing.
		
	Withholding Taxes and
Stock Withholding	 	You will not be allowed to exercise this option unless you make arrangements acceptable to the Company to pay any withholding taxes that may be due as a result of the option exercise. These
arrangements may include withholding shares of Company stock that otherwise would be issued to you when you exercise this option. The value of these shares, determined as of the effective date of the option exercise, will be applied to the
withholding taxes.
		
	Restrictions on Resale	 	By signing this Agreement, you agree not to sell any option shares at a time when applicable laws, Company policies or an agreement between the Company and its underwriters prohibit a sale
(e.g., a lock-up period after the Company goes public). This restriction will apply as long as you are an employee, consultant or director of the Company or a subsidiary of the Company.
		
	Transfer of Option	 	Prior to your death, only you can exercise this option. You cannot transfer or assign this option. For instance, you may not sell this option or use it as security for a loan. If you attempt to
do any of these things, this option will immediately become invalid. You may in any event dispose of this option in your will.
		
	 	 	Regardless of any marital property settlement agreement, the Company is not obligated to honor a notice of exercise from your former spouse, nor is the Company obligated to recognize your former
spouse’s interest in your option in any other way.
		
	Retention Rights	 	Neither your option nor this Agreement give you the right to be retained by the Company or a subsidiary of the Company in any capacity. The Company and its subsidiaries reserve the right to
terminate your service at any time, with or without cause.
		
	Stockholder Rights	 	You, or your estate or heirs, have no rights as a stockholder of the Company until you have exercised this option by giving the required notice to the Company and paying the exercise price. No
adjustments are made for dividends or other rights if the applicable record date occurs before you exercise this option, except as described in the Plan.

  

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	Adjustments	 	In the event of a stock split, a stock dividend or a similar change in Company stock, the number of shares covered by this option and the exercise price per share may be adjusted pursuant to the
Plan.
		
	Applicable Law	 	This Agreement will be interpreted and enforced under the laws of the State of Delaware (without regard to their choice-of-law provisions).
		
	The Plan and Other
Agreements	 	The text of the Plan is incorporated in this Agreement by reference. This Agreement and the Plan constitute the entire understanding between you and the Company regarding this option. Any prior
agreements, commitments or negotiations concerning this option are superseded. This Agreement may be amended only by another written agreement, signed by both parties.

  
  
 BY SIGNING THE NOTICE OF STOCK OPTION GRANT WHICH 
 INCORPORATES BY REFERENCE
THIS STOCK OPTION AGREEMENT AND THE 
 PLAN, YOU AGREE TO ALL OF THE TERMS AND CONDITIONS DESCRIBED 
 ABOVE, IN THE NOTICE AND IN THE PLAN. 
  

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 Exhibit B To Offer Letter 
  
 SUPPORTSOFT 
  
 EMPLOYMENT, CONFIDENTIAL INFORMATION AND 
 INVENTION ASSIGNMENT AGREEMENT 
  
 As a condition
of my employment with SupportSoft, its subsidiaries, affiliates, successors or assigns (together the “Company”), and in consideration of my employment with the Company and my receipt of the compensation now and hereafter paid to me by
Company, I agree to the following: 
  
 1. At-Will
Employment. I UNDERSTAND AND ACKNOWLEDGE THAT MY EMPLOYMENT WITH THE COMPANY IS FOR AN UNSPECIFIED DURATION AND CONSTITUTES “AT-WILL” EMPLOYMENT. I ACKNOWLEDGE THAT THIS EMPLOYMENT RELATIONSHIP MAY BE TERMINATED AT ANY TIME, WITH
OR WITHOUT GOOD CAUSE OR FOR ANY OR NO CAUSE, AT THE OPTION EITHER OF THE COMPANY OR MYSELF, WITH OR WITHOUT NOTICE. 
  
 2. Confidential information. 
  
 (A) Company Information. I agree at all times during the term of my employment and thereafter, to hold in strictest confidence, and not to use,
except for the benefit of the Company, or to disclose to any person, firm or corporation without written authorization of the Board of Directors of the Company, any Confidential Information of the Company. I understand that “Confidential
Information” means any Company proprietary information, technical data, trade secrets or know-how, including, but not limited to, research, product plans, products, services, customer lists and customers (including, but not limited to,
customers of the Company on whom I called or with whom I became acquainted during the term of my employment), markets, software, developments, inventions, processes, formulas, technology, designs, drawings, engineering, hardware configuration
information, marketing, finances or other business information disclosed to me by the Company either directly or indirectly in writing, orally or by drawings or observation of parts or equipment. I further understand that Confidential Information
does not include any of the foregoing items which has become publicly known and made generally available through no wrongful act of mine or others who were under confidentiality obligations as to the item or items involved. 
  
 (B) Former Employment Information. I agree that I will not, during my
employment with the Company, improperly use or disclose any proprietary information or trade secrets of any former or concurrent employer or other person or entity and that I will not bring onto the premises of the Company any unpublished document
or proprietary information belonging to any such employer, person or entity unless consented to in writing by such employer, person or entity. 
  
 (C) Third Party Information. I recognize that the Company has received and in the future will receive from third parties their confidential or proprietary
information subject to a duty on 

  

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the Company’s part to maintain the confidentiality of such information and to use it only for certain limited purposes. I agree to hold all such
confidential or proprietary information in the strictest confidence and not to disclose it to any person, firm or corporation or to use it except as necessary in carrying out my work for the Company consistent with the Company’s agreement with
such third party. 
  
 3. Inventions. 
  
 (A) Inventions Retained and Licensed. I have attached hereto, as Exhibit
A, a list describing all inventions, original works of authorship, developments, improvements, and trade secrets which were made by me prior to my employment with the Company (collectively referred to as “Prior Inventions”), which
belong to me, which relate to the Company’s proposed business, products or research and development, and which are not assigned to the Company hereunder; or, if no such list is attached, I represent that there are no such Prior Inventions. If
in the course of my employment with the Company, I incorporate into a Company product, process or machine a Prior Invention owned by me or in which I have an interest, the Company is hereby granted and shall have a nonexclusive, royalty-free,
irrevocable, perpetual, worldwide license to make, have made, modify, use and sell such Prior Invention as part of or in connection with such product, process or machine. 
  
 (B) Assignment of Inventions. I agree that I will promptly make full written disclosure to the Company, will hold in trust for
the sole right and benefit of the Company, and hereby assign to the Company, or its designee, all my right, title, and interest in and to any and all inventions, original works of authorship, developments, concepts, improvements or trade secrets,
whether or not patentable or registrable under copyright or similar laws, which I may solely or jointly conceive or develop or reduce to practice, or cause to be conceived or developed or reduced to practice, during the period of time I am in the
employ of the Company (collectively referred to as “Inventions”), except as provided in Section 3(f) below. I further acknowledge that all original works of authorship which are made by me (solely or jointly with others) within the
scope of and during the period of my employment with the Company and which are protectable by copyright are “works made for hire,” as that term is defined in the United States Copyright Act. 
  
 (C) Inventions Assigned to the United States. I agree to assign to the United
States government all my right, title, and interest in and to any and all Inventions whenever such full title is required to be in the United States by a contract between the Company and the United States or any of its agencies. 
  
 (D) Maintenance of Records. I agree to keep and maintain adequate and current
written records of all Inventions made by me (solely or jointly with others) during the term of my employment with the Company. The records will be in the form of notes, sketches, drawings, and any other format that may be specified by the Company.
The records will be available to and remain the sole property of the Company at all times. 
  
 (E) Patent and Copyright Registrations. I agree to assist the Company, or its designee, at the Company’s expense, in every proper way to secure the Company’s rights in the Inventions and any
copyrights, patents, mask work rights or other intellectual property rights relating thereto in any and all countries, including the disclosure of the Company of all pertinent information and 

  

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data with respect thereto, the execution of all applications, specifications, oaths, assignments and all other instruments which the Company shall deem
necessary in order to apply for and obtain such rights and in order to assign and convey to the Company, its successors, assigns, and nominees the sole and exclusive rights, title and interest in and to such Inventions, and any copyrights, patents,
mask work rights or other intellectual property rights relating thereto. I further agree that my obligation to execute or cause to be executed, when it is in my power to do so, any such instrument or papers shall continue after the termination of
this Agreement. If the Company is unable because of my mental or physical incapacity or for any other reason to secure my signature to apply for or to pursue any application of any United States or foreign patents or copyright registrations covering
Inventions or original works of authorship assigned to the Company as above, then I hereby irrevocably designate and appoint the Company and its duly authorized officers and agents as my agent and attorney in fact, to act for and in my behalf and
stead to execute and file any such applications and to do all other lawfully permitted acts to further the prosecution and issuance of letters patent or copyright registrations thereon with the same legal force and effect as if executed by me.

  
 (F) Exception to Assignments. I understand that the provision of
this Agreement requiring assignment of Inventions to the Company do not apply to any invention which qualifies fully under the provisions of California Labor Code Section 2870 (attached hereto as Exhibit B). I will advise the Company
promptly in writing of any inventions that I believe meet the criteria in California Labor Code Section 2870 and not otherwise disclosed on Exhibit A. 
  
 4. Conflicting Employment. I agree that, during the term of my employment with the Company, I will not engage
in any other employment, occupation, consulting or other business activity directly related to the business in which the Company is now involved or becomes involved during the term of my employment. 
  
 5. Returning Company Documents. I agree that, at the time of
leaving the employ of the Company, I will deliver to the Company (and will not keep in my possession, recreate or deliver to anyone else) any and all devices, records, data, notes, reports, proposals, lists, correspondence, specifications, drawings,
blueprints, sketches, materials, equipment, other documents or property, or reproductions of any aforementioned items developed by me pursuant to my employment with the Company or otherwise belonging to the Company, its successors or assigns. In the
event of the termination of my employment, I agree to sign and deliver the “Termination Certification” attached hereto as Exhibit C. 
  
 6. Notification of New Employer. In the event that I leave the employ of the Company, I hereby grant consent to notification by the Company
to my new employer about my rights and obligations under this Agreement. 
  
 7. Solicitation of Employees. I agree that for a period of twelve (12) months immediately following the termination of my relationship with the Company for any reason, whether with or without cause,
I shall not either directly or indirectly solicit, induce, recruit or encourage any of the Company’s employees to leave their employment, or take away such employees, or attempt to solicit, induce, recruit, encourage or take away employees of
the Company, either for myself or for any other person or entity. 
  

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 8. Conflict of Interest Guidelines. I agree to diligently adhere to the Conflict of
Interest Guidelines attached as Exhibit D hereto. 
  
 9.
Representations. I agree to execute any proper oath or verify any proper document required to carry out the terms of this Agreement. I represent that my performance of all the terms of this Agreement will not breach any agreement to
keep in confidence proprietary information acquired by me in confidence or in trust prior to my employment by the Company. I have not entered into, and I agree I will not enter into, any oral or written agreement in conflict herewith. 
  
 10. Arbitration and Equitable Relief. I agree that any dispute
or claim, including but not limited to all contract, tort, discrimination and other statutory claims, between the Company and me arising under or relating to my employment or termination of employment with the Company (“arbitrable
claims”), shall be resolved by arbitration, except for claims under applicable workers’ compensation law and unemployment insurance claims alleged against the Company and/or its agents. HOWEVER, I agree that this arbitration provision
shall not apply to any disputes or claims relating to or arising out of the misuse or misappropriation of the Company’s or my trade secrets or proprietary information, or claims under any non-solicitation agreements. Arbitration shall be final
and binding on the parties and shall be the exclusive remedy for arbitrable claims. I hereby waive any rights I may have to a jury trial in regard to the arbitrable claims. I further agree that the arbitrator shall have the sole authority to
determine arbitrability of any such arbitrable claims. Arbitration shall be conducted by the American Arbitration Association in San Mateo County, California (or other mutually agreed upon city) under the National Rules for the Resolution of
Employment Disputes. As in any arbitration, the burden of proof shall be allocated as provided by applicable law. The Company agrees to pay the fees and costs of the arbitrator. However, the arbitrator shall have the same authority as a court to
award equitable relief, damages, costs, and fees (excluding the costs and fees for the arbitrator) as provided by law for the particular claims asserted. This arbitration clause shall be governed by and construed in all respects under the terms of
the Federal Arbitration Act. 
  
 11. General
Provisions. 
  
 (A) Governing Law; Consent to Personal
Jurisdiction. This Agreement will be governed by the laws of the State of California. I hereby expressly consent to the personal jurisdiction of the state and federal courts located in California for any lawsuit filed there against me by the
Company arising from or relating to this Agreement. 
  
 (B) Entire
Agreement. This Agreement sets forth the entire agreement and understanding between the Company and me relating to the subject matter herein and merges all prior discussions between us. No modification of or amendment to this Agreement, nor
any waiver of any rights under this agreement, will be effective unless in writing signed by the party to be charged. Any subsequent change or changes in duties, salary or compensation will not affect the validity or scope of this Agreement.

  
 (C) Severability. If one more of the provisions in this
Agreement are deemed void by law, then the remaining provisions will continue in full force and effect. 
  

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 (D) Successors and Assigns. This Agreement will be binding upon my heirs, executors, administrators and
other legal representatives and will be for the benefit of the Company, its successors, and its assigns. 
  

							
	Date:	 	
	 	 	  	  

	 	 	 	 	 	  	Signature
				
	 	 	 	 	 	  	  

	 	 	 	 	 	  	Name of Employee (typed or printed)

  

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 EMPLOYMENT, CONFIDENTIAL INFORMATION AND 
 INVENTION ASSIGNMENT AGREEMENT 
  
 EXHIBIT A 
  
 LIST
OF PRIOR INVENTIONS 
 AND ORIGINAL WORKS OF AUTHORSHIP 
  

					
	 Title

	  	Date

	  	 Identifying Number or Brief Description

	 	  	 	  	 
	 	  	 	  	 
	 	  	 	  	 
	 	  	 	  	 
	 	  	 	  	 
	 	  	 	  	 
	 	  	 	  	 
	 	  	 	  	 
	 	  	 	  	 
	 	  	 	  	 
	 	  	 	  	 

  
  
 ______ No inventions or improvements 
  
 ______ Additional Sheets Attached 
  
  
  
 Signature of
Employee: _________________________________ 
  
 Print Name of Employee:
_______________________________ 
  
 Date: _____________________ 
  

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 EMPLOYMENT, CONFIDENTIAL INFORMATION AND 
 INVENTION ASSIGNMENT AGREEMENT 
  
 EXHIBIT B 
  
 CALIFORNIA LABOR CODE SECTION 2870 
 EMPLOYMENT AGREEMENTS; 
 ASSIGNMENT OF RIGHTS 
  
  

	 	“(a)	Any provision in an employment agreement which provides that an employee shall assign, or offer to assign, any of his or her rights in an invention to his or her employer shall not
apply to an invention that the employee developed entirely on his or her own time without using the employer’s equipment, supplies, facilities, or trade secret information except for those inventions that either: 

  

	 	(1)	Relate at the time of conception or reduction to practice of the invention to the employer’s business, or actual or demonstrably anticipated research or development of the
employer. 

  

	 	(2)	Result from any work performed by the employee for the employer. 

  

	 	(b)	To the extent a provision in an employment agreement purports to require an employee to assign an invention otherwise excluded from being required to be assigned under subdivision
(a), the provision is against the public policy of this state and is unenforceable.” 

  

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 EMPLOYMENT, CONFIDENTIAL INFORMATION AND 
 INVENTION ASSIGNMENT AGREEMENT 
  
 EXHIBIT C 
  
 SUPPORTSOFT 
  
 TERMINATION CERTIFICATION

  
 This is to certify that I do not have in my possession,
nor have I failed to return, any devices, records, data, notes, reports, proposals, lists, correspondence, specifications, drawings, blueprints, sketches, materials, equipment, other documents or property, or reproductions of any aforementioned
items belonging to SupportSoft, its subsidiaries, affiliates, successors or assigns (together, the “Company”). 
  
 I further certify that I have complied with the terms of the Company’s Employment Confidential Information and Invention Assignment Agreement signed
by me, including the reporting of any inventions and original works of authorship (as defined therein), conceived or made by me (solely or jointly with others) covered by that agreement. 
  
 I further agree that, in compliance with the Employment, Confidential Information and Invention Assignment Agreement, I will
preserve as confidential all trade secrets, confidential knowledge, data or other proprietary information relating to products, processes, know-how, designs, formulas, developmental or experimental work, computer programs, data bases, other original
works of authorship, customer lists, business plans, financial information or other subject matter pertaining to any business of the Company or any of its employees, clients, consultants or licensees. 
  
 I further agree that for twelve (12) months from this date, I will not,
directly or indirectly, solicit, induce, recruit or encourage any of the Company’s employees to leave their employment. 
  

			
	 Date:
	 	  

  

			
	  

	(Employee’s Signature)
	
	  

	(Type/Print Employee’s Name)

  

 17 

 EMPLOYMENT, CONFIDENTIAL INFORMATION AND 
 INVENTION ASSIGNMENT AGREEMENT 
  
 EXHIBIT D 
  
 SUPPORTSOFT 
  
 CONFLICT OF INTEREST
GUIDELINES 
  
 It is the policy of SupportSoft to conduct its
affairs in strict compliance with the letter and spirit of the law and to adhere to the highest principles of business ethics. Accordingly, all officers, employees and independent contractors must avoid activities which are in conflict, or give the
appearance of being in conflict, with these principles and with the interest of the Company. The following are potentially compromising situations which must be avoided. Any exceptions must be reported to the President and written approval for
continuation must be obtained. 
  

	 	1.	Revealing confidential information to outsiders or misusing confidential information. Unauthorized divulging of information is a violation of this policy whether or not for personal
gain and whether or not harm to the Company is intended (The Employment, Confidential Information and Invention Assignment Agreement elaborates on this principle and is a binding agreement.) 

  

	 	2.	Accepting or offering substantial gifts, excessive entertainment, favors or payments which may be deemed to constitute undue influence or otherwise be improper or embarrassing to
the Company. 

  

	 	3.	Participating in civic or professional organizations that might involve divulging confidential information of the Company. 

  

	 	4.	Initiating or approving personal actions affecting reward or punishment of employees or applicants where there is a family relationship or is or appears to be a personal or social
involvement. 

  

	 	5.	Initiating or approving any form of personal or social harassment of employees. 

  

	 	6.	Investing or holding outside directorships in any competing companies, including financial speculations, where such investment or directorship might influence in any manner a
decision or course of action of the Company. 

  

	 	7.	Borrowing from or lending to employees, customers, or suppliers. 

  

	 	8.	Acquiring real estate of interest to the Company. 

  

 18 

	 	9.	Improperly using or disclosing to the Company any proprietary information or trade secrets of any former or concurrent employer or other person or entity with whom obligations of
confidentiality exist. 

  

	 	10.	Unlawfully discussing prices, costs, customers, sales or markets with competing companies or their employees. 

  

	 	11.	Making any unlawful agreement with distributors with respect to prices. 

  

	 	12.	Improperly using or authorizing the use of any inventions which are the subject of patent claims of any other person or entity. 

  
 Each officer, employee and independent contractor must take every necessary
action to ensure compliance with these guidelines and to bring problem areas to the attention of higher management for review. Violations of this conflict of interest policy may result in discharge without warning. 
  

 19Restricted Stock Units Award Agreement

 Exhibit 10.1 
 [FORM OF DIRECTORS’ RSU AWARD AGREEMENT] 
 RESTRICTED STOCK UNITS AWARD AGREEMENT

 ON SEMICONDUCTOR 
 2000 STOCK INCENTIVE PLAN 
 ON Semiconductor Corporation, a Delaware Corporation, (“Company”) hereby grants to
«Name» (“Grantee”), a Participant in the ON Semiconductor Corporation (formerly known as SCG Holding Corporation) 2000 Stock Incentive Plan (“Plan”), as amended, a Restricted Stock Units Award
(“Award”) for Units (“Units”) representing shares of the Company’s Common Stock (“Stock”). The grant is made effective as of the          day of
                    , 20     (“Grant Date”). Although designated as a “Restricted Stock Unit
Award,” this Award is granted under the Performance Share Award portion of the Plan. 
 Capitalized terms used in this Restricted Stock
Units Award Agreement (“Agreement”) and not otherwise defined have the meanings set forth in the Plan. 
 1. Grant of
Units. Grantee is hereby granted a Restricted Stock Units Award for                      Units, representing the right to receive the
same number of shares of the Company’s Common Stock, subject to the terms and conditions in this Agreement. This Award is granted pursuant to the Plan and its terms are incorporated by reference. 
 2. Vesting of Units. 
 (a) The Units will vest in accordance with the following schedule: 
  

	 	•	 	33 1/3% of the Units will vest on the first
anniversary of the Grant Date; 

  

	 	•	 	66 2/3% of the Units will vest on the second
anniversary of the Grant Date; and 

  

	 	•	 	100% of the Units will vest on the third anniversary of the Grant Date. 

 3. Termination of Services. If the Grantee ceases to perform services as a member of the Board of Directors of the Company for any reason, any Units that are not vested under the schedule in 2 above will
be canceled and forfeited as of the date of termination of service. 
 4. Time and Form of Payment. Subject to the provisions
of the Agreement and the Plan, as the number of Units vest under 2 above, the Committee will deliver to the Grantee the same number of whole shares of Stock, rounded up or down. 
 5. Nontransferability. The Units granted by this Agreement shall not be transferable by the Grantee or any other person claiming through
the Grantee, either voluntarily or 

 
involuntarily, except by will or the laws of descent and distribution or as otherwise provided under Section 13.5 of the Plan. 
 6. Adjustments. In the event of a stock dividend or in the event the Stock shall be changed into or exchanged for a different number or
class of shares of stock of the Company or of another corporation, whether through reorganization, recapitalization, stock split-up, combination of shares, merger or consolidation, there shall be substituted for each such remaining share of Stock
then subject to this Agreement the number and class of shares of stock into which each outstanding share of Stock shall be so exchanged, all as set forth in Section 14 of the Plan. 
 7. Delivery of Shares. No shares of Stock shall be delivered under this Agreement until (i) the Units vest in accordance with the
schedule set forth in 2 above; (ii) approval of any governmental authority required in connection with the Agreement, or the issuance of shares thereunder, has been received by the Company; and (iii) if required by the Board, the Grantee
has delivered to the Board an Investment Letter in form and content satisfactory to the Company as described in 8 below. 
 8.
Securities Act. The Company shall not be required to deliver any shares of Stock pursuant to the vesting of Units if, in the opinion of counsel for the Company, such issuance would violate the Securities Act of 1933 or any other
applicable federal or state securities laws or regulations. The Board may require that the Grantee, prior to the issuance of any such shares pursuant to vesting of Units, sign and deliver to the Company a written statement (“Investment
Letter”) (i) stating that the Grantee is receiving the shares for investment and not with a view to the sale or distribution thereof; (ii) stating that the Grantee will not sell any shares received upon vesting of Units or any other
shares of the Company that the Grantee may then own or thereafter acquire except either (a) through a broker on a national securities exchange or (b) with the prior written approval of the Company; and (iii) containing such other
terms and conditions as counsel for the Company may reasonably require to assure compliance with the Securities Act of 1933 or other applicable federal or state securities laws and regulations. Such Investment Letter shall be in form and content
acceptable to the Board in its sole discretion. 
 9. Voting Rights. The Grantee will have no voting rights with respect to
nonvested Units until the Units become vested and the Company issues shares of Common Stock to the Grantee. 
 10. Copy of
Plan. By the execution of this Agreement, the Grantee acknowledges receipt of a copy of the Plan. 
 11.
Administration. This Agreement shall at all times be subject to the terms and conditions of the Plan and the Plan shall in all respects be administered by the Board in accordance with the terms of and as provided in the Plan. The Board
shall have the sole and complete discretion with respect to all matters reserved to it by the Plan and decisions of the majority of the Board with respect thereto and to this Agreement shall be final and binding upon the Grantee and the Company. In
the event of any conflict between the terms and conditions of this Agreement and the Plan, the provisions of the Plan shall control. 
  

 2 

 12. Continuation of Services. This Agreement shall not be construed to confer upon the
Grantee any right to continue providing services as a director and shall not limit the right of the Company, in its sole discretion, to terminate the services of the Grantee at any time. 
 13. Governing Law. This Agreement shall be interpreted and administered under the laws of the State of Delaware. 
 14. Amendments. This Agreement may be amended only by a written agreement executed by the Company and the Grantee. 
 IN WITNESS WHEREOF, the Company has caused this Agreement to be signed by its duly authorized representative and the Grantee has signed this Agreement as
of the date first written above. 
  

			
	ON SEMICONDUCTOR CORPORATION
		
	By	 	  
	
	  
	Grantee

  

 3

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