Document:

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                                                                   Exhibit 10.26

CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT. THE COPY
FILED HEREWITH OMITS THE INFORMATION SUBJECT TO THE CONFIDENTIALITY REQUEST.
OMISSIONS ARE DESIGNATED AS [****]. A COMPLETE VERSION OF THIS EXHIBIT HAS BEEN
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

                        ENTERPRISE USER LICENSE AGREEMENT

                               I. Summary of Terms

1.    Nature of Summary

This "Summary of Terms" ("ST") is a statement of some of the principal pricing
terms of the Agreement and a summary of some of the "Terms and Conditions"
("T&C") attached hereto. In the event of conflict or inconsistency between this
ST and the T&C, the T&C shall govern. For the complete provisions of the
Agreement, please refer to the T&C. The "Sections" referred to are Sections of
the T&C.

2.    The Parties

Future Information Research Management Inc. ("FIRM")
1230 Avenue of the Americas, 7th Floor, New York, NY 10020 - USA.

Client
Name:          Greenfield Online, Inc.
Address:       21 River Road, Wilton, CT  06897
Tel.:          203-834-8585
Fax:           203-834-8686
Email:

3.    Licensed Location (Section 5.1.1)

15 River Road, Wilton, CT

4.    Annual Fee (US$) (Section 11)

<TABLE>
<S>                                                            <C>
Annual Fixed Price Transaction Fee:  See Schedule 4            Ref Schd. 4
Annual Enterprise License Fee                                  $[****]
Annual Maintenance Fee, [****]%                                $0
Annual Premium Support                                         $[****]
Annual Spell Checker                                           $[****]
U.S. Server installation (unlimited CPUs)                      Included
Total (US$)                                                    [****]
</TABLE>

5.    Training and Implementation Fees (Sections 13 and 14)
<PAGE>
<TABLE>
<S>                                                            <C>
Onsite Training - Standard Confirmit Course, 2 days (class     $[****]
maximum of 6 authorized Users - excluding travel and
expenses) (Course Type 1)
Onsite Training - J-Scriptinging in Confirmit Course, 4 days   $[****]
(class maximum of 6 authorized Users - excluding travel and
expenses) (Course Type 4)
Onsite Training - Software Administration Course, half day     $[****]
(class maximum of 6 authorized Users - excluding travel and
expenses
Onsite Software Installation (not including Travel and         $[****]
Expenses)
Consultancy Fees (Section 14)
Additional Designated Support Contacts @ U.S. $3,000 each      $0
annually
TOTAL                                                          $[****]
</TABLE>

6.    Effective Date (Section 1.2)

7.    Delivery Date (Sections 3 and 4)

8.    Terms of Payment (Section 15)

Annual Fixed Price Fee to be paid annually at the beginning of each one year
term, the first annual payment to be made on the Effective Date. OTHER INVOICE
CHARGES TO BE PAID AS THEY ACCRUE. INVOICES ARE TO BE PAID NO LATER THAN 30 DAYS
FROM RECEIPT OF INVOICE. All prices are exclusive of applicable taxes and
duties, for which Licensee is responsible. Late payments will be charged 10% per
annum.

9.    Confirmation of Order

CLIENT hereby orders the Software at the above stated agreed prices and subject
to the conditions included in this Agreement. This Agreement becomes binding on
both Parties upon the Parties' execution of the T&C.

PLEASE FAX A SIGNED COPY TO 510-653-8584.

Purchase
Order #
Date:          October 21, 2002
Name/Title:    Dean A. Wiltse, CEO
Signature:

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<PAGE>
II.   Terms and Conditions

1.    Parties and Contract Documents

      1.1.  The Parties to this Enterprise User License Agreement (this
"Agreement") are Future Information Research Management, Inc. ("FIRM") and
Greenfield Online, Inc., a Delaware corporation, (the "Client").

      1.2.  FIRM and Client (the "Parties") enter into this Agreement as of
October 15, 2002 (the "Effective Date"). The Agreement consists of (a) the
"Terms and Conditions" ("T&C"); (b) the attached Exhibits and Schedules, to the
extent they are expressly referred to and incorporated in the T&C; (c) the
"Summary of Terms of Enterprise User License Agreement" ("ST") affixed as a
cover page to the T&C, to the extent it is expressly referred to and
incorporated in the T&C; and (d) any other documents that are expressly referred
to and incorporated in the T&C.

      1.3.  In the event of conflict or inconsistency between the T&C on the one
part and the Exhibits and Schedules, ST or any other referenced or incorporated
document on the other, the T&C shall govern.

2.    Recital of Background Facts

      2.1.  FIRM licenses, markets, maintains and supports the "Confirmit"
information management and research system, including the "Confirmit" software
application, related user documentation and other related materials, and
provides certain other services and products related thereto.

      2.2.  Client wishes to obtain a license to use Confirmit and to obtain
from FIRM certain other services and products further specified in this
Agreement, and FIRM wishes to license Confirmit to Client and provide such other
services and products.

3.    License to Use and Term of License

      3.1.  Subject to the terms of this Agreement, FIRM hereby grants Client a
non-exclusive, non-transferable license to use the Confirmit software specified
in Schedule I (the "Licensed Software") for a period of one (1) year (the
"Initial Term") beginning on the "Delivery Date" indicated on the attached ST
(the "Delivery Date").

      3.2.  The Agreement may be extended for one or more subsequent one-year
periods ("Term Extensions"). Unless the Agreement has already been terminated in
accordance with the provisions of Section 24 below or otherwise, the Agreement
automatically extends for an additional one year period, unless either Party
notifies the other Party no later than 60 days prior to expiration of the
agreement and no later than 30 days after the expiration of the pending contract
period, otherwise the Agreement will not be extended. The Initial Term and
subsequent Term Extensions, if any, will be referred to collectively as the
"Term" of the Agreement.

      3.3.  Client's license to use the Licensed Materials is non-exclusive, and
client acknowledges that FIRM may freely and without liability to FIRM make the
Licensed Materials available to other users, including Client's competitors.

4.    Delivery and Installation

      4.1.  No later than the Delivery Date, FIRM shall deriver to Client one
copy of the Licensed Software, one copy of the documentation for the Licensed
Software ("Documentation") and any related materials specified in Schedule 1
(collectively, the Licensed Software, the Documentation and the related
materials, if any, are referred to as the "Licensed Materials").

      4.2.  It is Client's responsibility to make available on or before the
Delivery Date a fully tested and operational hardware/software configuration
("Client's Server") meeting FIRM's system requirements for the operation of the
Licensed Software as set forth in Schedule 1. The System requirements may
undergo changes from

                                      -3-
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time to time. Client will receive notice of the changes by publication on the
Confirmit Extranet (www.confirmit/extranet.com).

      4.3   Delays in the delivery, installation or operation of the Licensed
Software because Client's Server fails to meet FIRM's requirements or because of
Client's failure properly and in a timely manner to perform pre-installation
preparation of Client's Server or to properly install the Licensed Software on
Client's Server shall not constitute a breach of the Agreement by FIRM, nor
shall such delays release Client from any of its obligations under this
Agreement. Additional costs incurred by FIRM as a result of such delays are
chargeable to Client.

5.    Scope of The License

      5.1.  Location

            5.1.1. Client may install and operate the Licensed Software only on
Client's Server at the location indicated on the ST (the "Licensed Location") if
Client's Server is not operational, then Client may operate the Licensed
Software on Client's disaster recovery, If Client wishes to install and operate
the Licensed Software on one or more additional servers in other locations.
Client must obtain from FIRM a separate license for each additional server
location and pay the applicable fee for such License.

            5.1.2. Client may move Client's Server from a Licensed Location to
another location, which then becomes a Licensed Location, but shall notify FIRM
in writing or by e-mail of any such change in location within five (5) business
days of such change.

      5.2.  Designated Users

            5.2.1. The Client, as the system administrator, will issue user
identification codes ("User ID") to those of its employees who will be using the
Licensed Software ("Designated Users") before they are granted access to the
Licensed Software.

      5.3   Affiliate

            5.3.1. The license granted to Client to use the Licensed Software
shall include use by entities in which Client holds an ownership interest of at
least 51% and with respect to which Client exercises operational control
("Affiliates"). Before issuing User IDs to employees of Affiliates, Client shall
(a) notify FIRM of its intention to do so, (b) document that the Affiliate is,
in fact, an "Affiliate" as defined herein, and (c) cause the Affiliate to
provide to FIRM a written acknowledgement in a form acceptable to FIRM and
signed by an authorized representative of the Affiliate that the Affiliate
acknowledges and will be bound by this Agreement.

6.    Permitted Uses of the Licensed Materials

      6.1.  Client may use the Licensed Materials to process Client's own data
for its own internal and commercial business purposes. Client may not grant to
its customers a User ID or permit them to use a User ID to access the System for
the purpose of authoring a web questionnaire.

      6.2   Client may make one back-up copy of the Licensed Software if
necessary to operate the Licensed Software in accordance with the terms of this
Agreement. Client may make copies of any part of the Documentation to the extent
reasonably required for the operation of the Licensed Software by Designated
Users.

7.    Prohibited Uses of the Licensed Materials

      7.1.  Client shall not use the Licensed Materials to provide data
processing services or similar or related services to any third party, nor as
part of a network other than as required for concurrent use of the Licensed
Software by Designated Users.

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      7.2.  Client shall not translate, modify, rearrange, reverse engineer,
reverse assemble, disassemble, or convert the Licensed Software or any other
Licensed Materials for any purpose, nor shall Client arrange or create any
derivative works based on the Licensed Software or on any other Licensed
Materials.

      7.3.  In using the Licensed Software, Client shall comply with all
applicable civil and criminal laws and regulations, whether local, state or
federal, governing the collection, processing and dissemination of data, Client
shall not use the Licensed Software for any illegal purpose or in any unlawful
manner.

      7.4.  Before June 1, 2001, Client shall not use the Licensed Software to
conduct panel research on servers located within the United States. This
restriction only applies if Client's principal business is within the market
research industry.

8.    Contract Administration

      8.1.  Client shall designate (1) a primary support contact ("Designated
Support Contact") who shall act as the conduit for all requests from Client to
FIRM regarding the use of and user support related to the Licensed Software; and
(2) a technical administrator ("Technical Administrator") who will act as FIRM's
client contact with respect to all matters relating to the installation and
maintenance of the Licensed Software, and to matters involving upgrades,
troubleshooting and repair of the Licensed Software.

      8.2.  Before assuming the function of Designated Support Contact, the
designated individual shall undergo training in the use of the Licensed Software
as prescribed by FIRM.

      8.3.  Client may, at its option, designate additional employees as
subordinate support contacts ("Additional Support Contacts") who, once
designated, shall be authorized to exercise some or all of the Designated
Support Contact's functions. For each Additional Support Contact designated,
Client shall incur a annual charge of $3,000. Client shall promptly notify FIRM
of any changes with respect to Client's Additional Support Contacts.

9.    User Support

      9.1.  FIRM will provide to Client during the Term of the Agreement the
technical support, error correction and user support described in Schedule 2. It
is Client's responsibility to provide FIRM the remote access to Client's Server
requiring such support. FIRM's inability to provide support due to lack of
adequate access to Client's Server shall not constitute breach by FIRM.

      9.2.  Error reports and requests for technical and user support must be
submitted by e-mail to support@confirmit.com by the Technical Administrator or
the Designated Support Contact. Error reports shall be accompanied by a detailed
description of events immediately preceding the occurrence of the error, and
shall, if possible, attach the error message.

      9.3.  Upon Client's request, FIRM will provide Client on-site support at
Licensed Locations at the. rates listed for such support in Schedule 3. In
addition to the regular charges for on-site support, Client shall reimburse FIRM
its reasonable costs and expenses incurred in connection with on-site support,
such as travel expenses, hotel expenses end rental car costs.

10.   System Maintenance

      10.1. During the term of this Agreement and to the extent FIRM deems it
necessary and proper FIRM will provide to Client system maintenance in the form
of Maintenance Releases, Software Modifications and New Versions of the Licensed
Software. Maintenance Releases correct faults, add functionality or otherwise
amend, improve or upgrade the Licensed Software. Modifications are releases
providing expanded functionality for or technical improvements to the Licensed
Software. A New version of the Licensed Software is a redesigned software
package intended to replace the Licensed Software in its entirety.

      10.2. Maintenance Releases concerning the Licensed Software and
Modifications and New Versions of the Licensed Software will be made available
to Client at no extra charge. To the extent Client requires FIRM's

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assistance to install or make operational such Maintenance Releases,
Modifications or New Versions, FIRM will charge for such assistance at the then
applicable rates for Professional Services as indicated in Schedule 3 and
require reimbursement of reasonable travel and expenses incurred. It is Client's
responsibility to provide FIRM the remote access to Client's Server requiring
such assistance, and FIRM's inability to do so as a result of inadequate access
to Client's Server shall not constitute breach by FIRM.

      10.3. If Client falls to acquire and install a Maintenance Release within
six months of the time it becomes available, FIRM is released from all
maintenance, service and customer support obligations under this Agreement. In
addition, the Limited Warranty made by FIRM in Section 16.3 below shall
thereafter be void.

      10.4. If, after FIRM has released two successive New Versions, Client
fails to acquire and install at least one of the two New Versions within twelve
months of the release of the most recent of the two New Version, FIRM shall be
released from any further maintenance, service and customer support obligations
under this Agreement. Moreover, the Limited Warranty made by FIRM in Section 17,
below shall thereafter be void.

      10.5. As part of the release of New Versions of the Licensed Software,
FIRM may offer Client, as an option, specialized add on modules ("Specialized
Modules") upon terms established by FIRM.

      10.6. Any Maintenance Release, Modification, New Version or Specialized
Module that the Client acquires and installs on Client's Sewer becomes part of
the Licensed Software for the purposes of this Agreement.

11.   Software License Fees and Transaction Fees

      11.1. In consideration of the use of the Licensed Materials, and for
related system maintenance and customer support, Client shall pay to FIRM an
annual enterprise license fee (the "License Fee") and an annual fixed price
transaction fee (the "Transaction Fee"). The annual License Fee and the annual
Transaction Fee for the first year of the Term are set forth on the ST.

      11.2. Payment of the Transaction Fee allows Client to use the Licensed
Software to perform an annual number of transactions not to exceed the maximum
indicated on the ST. A "Transaction" is defined in this context as one completed
response to one questionnaire by one respondent. Client may at all times request
and obtain increases in the maximum number of annual Transactions by paying
additional Transaction Fees as established by FIRM.

      11.3. Prepaid Transactions must be performed within the one-year period
for which they were purchased. Unused prepaid Transactions shall not carry over
to subsequent one-year periods of the Term.

12.   Ownership of the Licensed System and the Licensed Materials

      12.1. FIRM and parties from which FIRM derives its rights to license the
Licensed Materials (collectively, the "Owners") hold all rights therein,
including, but not limited to, all intellectual property rights, such as
patents, copyrights, design rights, trade marks, service marks, trade secrets,
know-how, database rights and actual property rights ("Intellectual Property
Rights") relating to the Licensed Materials. This Agreement conveys to Client
only the rights expressly granted Client to use the Licensed Materials within
the limits and subject to the restrictions established by this Agreement. All
other rights, including, but not limited to, all Intellectual Property Rights
shall remain in the Owners.

      12.2. Client shall keep the Licensed Materials free and clear of all
claims, encumbrances, and liens and any act of the Client purporting to create
such claims, encumbrances, or liens shall be void, Client shall promptly notify
FIRM if Client becomes aware of unauthorized access to, use of or copying of
Leased Materials by any third party.

      12.3. Client shall not remove, suppress of modify any proprietary marking,
including any trade mark or copyright notice appearing in the Licensed
Materials, and shall incorporate all such proprietary markings in any copy of
the Licensed Materials Client makes in accordance with the preceding Section or
otherwise.

                                      -6-
<PAGE>
      12.4. All rights to modifications Client makes to the Licensed Materials
and to software products derived from the Licensed Materials that Client may
create shall belong to the Owners, whether such products and modifications arc
made in violation of this Agreement or not.

13.   Training

      13.1. Upon request, and subject to availability and to payment of the
charges established by FIRM, FIRM will train and certify one or marc of Client's
employees in the use of the accused Software. With respect to the Designated
Support Contact such training is mandatory.

14.   Professional and Other Special Services

      14.1. Subject to availability and to the Parties' agreement concerning
pricing mid other terms, FIRM will, upon Client's request, provide to Client
professional services such as programming of customized questionnaires,
implementation of surveys, technical consulting services, and customized systems
development and software engineering services (collectively, "Special
Services").

      14.2. FIRM will maintain standard hourly rates for Special Services. The
standard hourly rates in effect as of the Effective Date are listed in Schedule
3.

15.   Payments, Invoices and Price Increases

      15.1. Client shall pay the fees and charges coming due under this
Agreement promptly and in full. The Annual License Fee and the Annual
Transaction Fee are payable in full at the beginning of each one-year period of
the Term; the first annual payment coming due on die Effective Date. Other fees
and charges become due as and when they arc incurred. Payments shall be made no
later than thirty (30) days after FIRM submits an invoice to Client for the fees
and charges in question.

      15.2. If Client fails to pay an invoice when due, FIRM shall be entitled
to late charges at the rate of ten percent (10%) per annum of the unpaid balance
from the date the invoice originally came due. Imposition of late charges shall
be without prejudice to FIRM's right to seek other remedies.

      15.3. The fees and costs due to FIRM for the license and the services
provided under this Agreement are subject to periodic increases. Such increases
shall occur no more frequently than once every 6 months.

      15.4. Increases in the various fees charged to Client under this Agreement
shall become applicable to Client as follows:

            15.4.1. Increases in the License Fee shall lake effect at the
beginning of each Term Extension, provided that FIRM has given Client written
notice of the increase no later than sixty (60) days before the expiration of
the Initial Term or the current Term Extension, as the case may be.

            15.4.2. An increase in the Transaction Fees shall take effect 60
days after FIRM has notified Client of the increase.

            15.4.3. An increase in standard fees and charges or Special Services
shall take effect immediately, except that Special Services already contracted
for shall be completed at the rates in effect at the time Client requested the
Special Services.

16.   Warranties

      16.1. Each Party warrants and represents (a) that it has the right and
authority to enter into and perform its obligations under this Agreement; and
(b) that it shall, at its own expense, comply with all laws, regulations and
other legal requirements that apply to the Party and to this Agreement,
including, but not limited to, laws relating to Intellectual Property Rights, to
the right to privacy and to defamation.

                                      -7-
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      16.2. FIRM represents that it has no knowledge indicating that the
Licensed Materials infringe or otherwise violate the Intellectual Property
Rights of any third party.

      16.3. Subject to the Warranty Disclaimer in Section 17, below, FIRM
further provides the following limited warranty (the "Limited Warranty"): FIRM
warrants that the Licensed Software will perform substantially as described and
specified in the Documentation for a period of 90 (ninety) days from the
Delivery Date, or, as the case may be, from the date of the installation of a
Maintenance Release, Modification, Specialized Module or New Version. FIRM
further warrants that any services provided under this Agreement will be
performed in accordance with generally accepted industry practices and
performance standards.

      16.4. The Limited Warranty does not cover failures, criers and
malfunctions caused in whole or in significant part by (a) failure of the
Client's Server to satisfy FIRM's systems requirements in effect at the time of
occurrence; (b) defects or malfunctions in Client's Server', (c) changes Client
makes in the configuration or settings of Client's Server without FIRM's
written, approval; (d) modifications in the Licensed Software that have not been
performed by FIRM or approved by FIRM in writing; (e) Client's misuse or faulty
operation of the Licensed Software; (f) Client's use of the Licensed Software in
combination with other software or equipment without FIRM's express prior
written consent; or (g) Client's operation of the Licensed Software in a
location that is not a Licensed Location.

      16.5. Client acknowledges that the Licensed Software has not been designed
to meet Client's individual or special requirements, and that FIRM does not
warrant that the operation of Licensed Software will be uninterrupted or
error-free.

      16.6. As a condition for invoking the Limited Warranty, Client must give
FIRM written notice of the failure, error or malfunction Client complains of as
soon as it comes to Client's attention, and in no event later than 90 (ninety)
days after the Acceptance Date.

      16.7. If a problem FIRM has tried to resolve on the assumption that it
falls within the Limited Warranty does not in fact do so, Client shall pay for
the support and other services FIRM has provided to solve the problem at the
rates FIRM ordinarily charges for professional services and shall also reimburse
FIRM any travel and expenses FIRM has incurred in connection with its efforts to
solve the problem.

      16.8. The functionalities offered by the Licensed Materials may vary over
time. FIRM does not warrant all functionalities available at any given time
during the Term of the Agreement will continue to be available at all times
thereafter, nor does FIRM warrant that Client will perceive upgrades introduced
during the Term as improvements.

17.   FIRM's Warranty Disclaimer

      17.1. THE WARRANTY PROVIDED IN SECTIONS 16.1 AND 16.2, ABOVE AND THE
LIMITED WARRANTY ARE THE ONLY WARRANTIES MADE BY FIRM. THE LICENSED MATERIALS
ARE OTHERWISE PROVIDED "AS IS", AND FIRM EXPRESSLY DISCLAIMS ANY AND ALL OTHER
WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO
THE LICENSED SYSTEM AND/OR THE LICENSED MATERIALS AND ANY RELATED SERVICES OR
MATERIALS, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, OR ANY IMPLIED WARRANTY ARISING FROM A COURSE OF DEALING OR COURSE OF
PERFORMANCE. NO ORAL OR WRITTEN INFORMATION PROVIDED BY FIRM OR ITS EMPLOYEES OR
REPRESENTATIVES OR SUPPLIERS WILL CREATE ANY WARRANTY, AND THIS WARRANTY
DISCLAIMER SUPERSEDES ANY SUCH INFORMATION.

18.   Limitation of Remedies

      18.1. In the event of a breach of the Limited Warranty, Client's sole
remedy and FIRM's sole obligation is that FIRM shall utilize its best efforts to
repair of correct, at FIRM's own expense, the error, defect or malfunction
giving rise to the breach. Such repair or correction may be by way of patch,
workaround or otherwise, or, at FIRM's option, by replacing the Licensed
Software in whole or in part. If FIRM concludes that it is unable to make the

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Licensed Software perform as warranted within a reasonable time or at a
reasonable cost, FIRM may refund the fees Client has paid under this Agreement
and terminate the Agreement.

19.   Limitation of Liability

      19.1. FIRM SHALL NOT UNDER ANY CIRCUMSTANCES, INCLUDING FIRM'S AND ITS
EMPLOYEES' SIMPLE NEGLIGENCE, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING FROM CLIENT'S OR ANY OTHER
PARTY'S USE OF THE LICENSED SYSTEM OR OF THE LICENSED MATERIALS, INCLUDING, BUT
NOT LIMITED TO LOSS OF REVENUE OR PROFITS, OR DAMAGES RESULTING FROM MISTAKES,
OMISSIONS, INTERRUPTIONS, DESTRUCTION OR DELETION OF DATA. VIRUSES, OR DELAYS IN
OPERATION OR TRANSMISSION, IN THE EVENT OF ANY BREACH BY EITHER PARTY OF THIS
AGREEMENT, THE BREACHING PARTY'S LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID TO
FIRM DURING THE PRECEDING TWELVE MONTHS, PLUS, IN THE EVENT CLIENT IS THE
BREACHING PARTY, ANY SUMS DUE AND OUTSTANDING TO FIRM AT THE TIME OF THE DAMAGES
AWARD.

20.   Indemnification

      20.1. FIRM shall have no liability for, and Client shall defend, indemnify
and hold FIRM harmless from and against any claim, including any claim by a
third party for infringement of any Intellectual Property Right or violation of
any law relating to defamation m the right to privacy, arising out of or related
to any use of the Licensed Software or the Licensed Materials by the Client or
any third party by permission of the Client that violates the terms of this
Agreement.

      20.2. Client shall have no liability for, and FIRM shall, subject to the
liability limitations set forth above, indemnify and hold Client harmless from
and against any claim based upon any breach of the covenants or warranties made
by FIRM in this Agreement.

      20.3. FIRM will defend claims brought against Client in the United States
by third parties that Client's use of the Licensed Software consistent with the
terms of this Agreement constitutes infringement of any Intellectual Property
Right under the laws of the United States or any of its states.

      20.4. To be entitled to a defense by FIRM against a third party
infringement claim, Client must (a) notify FIRM of the existence of the claim
immediately upon learning of the claim; and (b) must cede to FIRM the sole right
to control the defense and/or settlement of such claim, so long as the
settlement does not adversely affect Client's rights under the Agreement.

      20.5. If an infringement claim of which FIRM is notified in accordance
with this Section 20 results in a final judgment against Client for a monetary
award, then FIRM will satisfy any such award. If the infringement claim results
in a judgment enjoining Client from using the Licensed Software, FIRM may, at
its sole election, (a) procure for Client a right to continue to use the
Licensed Software or (b) make it non-infringing. In the event FIRM is unable to
either (a) or (b) at a reasonable cost and within a reasonable time, FIRM may
terminate this Agreement and reimburse Client pro rata the sums paid by Client.

21.   Confidential Information

      21.1. Each Party (the "Receiving Party") understands and acknowledges that
during the Term of this Agreement it will have access to information about the
other Party's (the "Disclosing Party") business, business methods, business
plans, customers, business relations, technology and other information that is
confidential and of' great value to the other Party, and the value of which
would be significantly reduced if disclosed to third parties (the "Confidential
Information"). The Parties shall keep all Confidential Information in confidence
and protect its confidentiality in the same way that it protects its own similar
Confidential Information, or better, during the Term for twelve months following
the expiration or termination of this Agreement.

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      21.2. Confidential Information shall not include information that (a)
becomes part of the public domain through no fault of the Receiving Party; (b)
was in the Receiving Party's lawful possession before the disclosure, and was
not subject to limitations on disclosure or use; (c) is proven by clear and
convincing written evidence to have been independently developed by the
Receiving Party or by persons who have not had access to the Confidential
Information of the Disclosing Party; (d) is lawfully disclosed to the Receiving
Party, without restrictions by a third party who did not acquire the information
from the Disclosing Party; or (e) the Receiving Party is legally compelled to
disclose the information, in which case the Receiving Party shall assert the
privileged and confidential nature of the information and cooperate fully with
the Disclosing Party to protect against and prevent disclosure of any
Confidential Information, and to limit the scope of disclosure and the
dissemination of disclosed Confidential Information by all legally available
means.

      21.3. In the event the Parties, before they entered into this Agreement,
executed a non-disclosure agreement ("NDA") relating, in whole or in part, to
the subject matter of this Agreement, the NDA shall remain in force during the
Term of this Agreement with respect to Confidential Information disclosed under
the NDA. In case of conflict or inconsistency between a provision of the NDA and
a provision of this Section 22 the provision extending the most substantial
protection to the Disclosing Party shall prevail.

22.   Force Majeure

      22.1. Each Party shall be excused from delays in its performance of or
failure to perform its obligations under this Agreement other than payment
obligations, if performance is prevented or delayed by events outside the
Party's ordinary business control, including delays due to third party
connectivity, failure, customer's internal computer failure, telecommunications
failure and similar operational failures. However, in the event a Party's delay
in performance or failure to perform due to such events continues for eight
weeks, the other Party may terminate the Agreement upon thirty (30) days'
written notice.

23.   Record Keeping, Monitoring and Audits

      23.1. Client shall at all times maintain accurate and up-to-date written
records of Client's copying and/or disclosure of the Licensed Materials or any
part thereof. Client shall keep transaction logs and other records of Client's
use of the Licensed Materials, adequate to determine Client's compliance with
this Agreement and the sums due to FIRM. The records shall conform to such
reasonable standards with respect to form and content as FIRM may establish from
time to lime or, in the absence of such standards, in accordance with good data
processing practice commonly accepted in the industry.

      23.2. Client shall make its complete transaction logs relating to Client's
use of the Licensed Software during each one-month period available to FIRM
promptly upon the expiration of such period by transmitting the transaction logs
to an e-mail address to be provided by FIRM. FIRM will, in cooperation with
Client establish a protocol for the extraction and transfer of the transaction
logs designed to minimize Client's administrative burden in connection
therewith.

      23.3. FIRM shall, at all times during the Term of the Agreement, have the
right to monitor Client's operations with respect to the Licensed Software. FIRM
shall also have the right In Inspect and copy Client's books and records
relating to the Licensed Software and the Licensed Materials. Such right shall
include, without limitations, the right to inspect and copy Client's books and
records referenced in Subsection 1 of this Section 23, and any other books or
records reasonably likely to contain information hearing on Client's compliance
with the terms and provisions of this Agreement or the sums due FIRM under the
Agreement.

      23.4. FIRM shall give Client notice in writing of FIRM's Intent to conduct
inspection and copying in accordance with Subsection 23.3 no less than ten (10)
working days before the inspection is scheduled to take place. The inspection
shall occur during normal business hours. FIRM's right to conduct an inspection
shall not be exercised more frequently than once every three (3) months.

                                      -10-
<PAGE>
24.   Termination Rights

      24.1. Each Party shall have the right to terminate this Agreement
effective immediately in the event the other Party is in material breach of this
Agreement and otherwise as provided in this Agreement. Client shall be deemed to
be in material breach if, without limitation, Client (a) grants individuals
other than Designated Users access to the Licensed Software; (b) installs and
uses the Licensed Software in a location other than a Licensed Location; (c)
uses the Licensed Software or permits the use of the Licensed Software in
violation of Section 7 or Section 12, above; (d) violates its obligation to keep
Confidential Information in confidence under Section 22, (e) fails to submit to
FIRM Client's transaction logs as required by Subsection 23.2 for three
consecutive 30-day periods or (e) fails to pay amounts due to FIRM under the
Agreement in a timely manner and thereafter fails to cure the payment default
within five (5) business days after Client receives written notice of the
default from FIRM.

      24.2. Either Party may terminate the Agreement if the other Party becomes
insolvent, becomes the subject of bankruptcy proceedings, or comes under the
administration of a receiver or administrator.

      24.3. When this Agreement is terminated or expires, the Client shall
immediately, and in no event later than fourteen (14) business days alter the
termination or expiration, return to FIRM or destroy all copies of the Licensed
Software and other Licensed Materials. Within thirty (30) days of the
termination or expiration of the Agreement Client shall through a director or
other officer certify in writing under penalty of perjury that it has fully
complied with its obligations under this Section 24.

      24.4. The termination or expiration of the Agreement shall terminate all
of the Parties' rights and obligations, including rights and obligations to
support and maintenance, but with the exception of payment obligations and other
rights and obligations that may have accrued before the date of termination or
expiration, including, without limitation rights and obligations under Sections
12 and 21.

25.   Taxes

      25.1. Client agrees to pay any sales, use, ad valorem, personal property
or general intangibles tax and any registration fees arising out of this
Agreement and the transactions contemplated herein, except for any taxes or fees
based upon the gross income of FIRM.

      25.2. Client shall not deduct from payments to FIRM any amounts paid or
payable to third parties, however designated.

26.   Assignment

      26.1. Client does not have and shall not receive under this Agreement any
right to assign, transfer or distribute the Licensed System or the Licensed
Materials, in whole or in part, to any third party, for consideration or
otherwise, by license, sale, lease, loan, rental or otherwise. However, this
restriction on transfer shall not apply to any transfer of the totality of
Client's rights under the Agreement to any person, firm, organization,
corporation, or other entity which succeeds to the business of the Client by
acquisition, merger, reorganization, or otherwise.

27.   Non-solicitation

      27.1. Bach of the parties covenants with the other that, for the Term of
this Agreement, and for a period of twelve (12) months following its termination
or expiration, the Party will not, either directly or indirectly, induce or
attempt to induce any employee of the other Party who has been engaged in the
negotiation or administration of the Agreement to leave the employment of the
other Party.

28.   Export Restrictions

      28.1. Client shall be responsible for, and shall pay all costs in
connection with Client's compliance with applicable export and import laws, and
regulations with respect to sharing the Licensed Materials (to the extent
permitted by this Agreement), with its employees, affiliates and associates
outside the United States.

                                      -11-
<PAGE>
29.   Jurisdiction, Choice of Forum and Choice of Law

      29.1. This Agreement shall be construed in accordance with governed by the
laws of the State of California, not including its choice of law provisions. The
Parties agree to negotiate in food faith to resolve disputes arising under this
Agreement. Any dispute relating to the interpretation and/or performance of or
otherwise arising under this Agreement that cannot be resolved by good faith
negotiations shall be resolved by means of binding arbitration conducted in San
Francisco, California, in accordance with the rules of the American Arbitration
Association, Judgment upon an arbitration award issued by the tribunal may be
entered by any State or Federal Court within California with appropriate
jurisdiction. It is the intention of the Parties that this Agreement to
arbitrate be irrevocable. The agreement to arbitrate disputes shall not preclude
either Party from seeking injunctive or other provisional relief to prevent
infringement of Intellectual Property Rights or the unlawful disclosure of
Confidential Information.

30.   Notification

      30.1. Notices required under this Agreement shall be in writing and
addressed to the Parties at the addresses indicated on the ST or as
appropriately updated. Notices required by Sections 3.2 and 24.1 shall be by
certified mail.

31.   Miscellaneous

      31.1. If any term(s), provision(s), covenant(s), or condition(s) of this
Agreement is held by a Court or other tribunal of competent jurisdiction to be
invalid, void, or unenforceable, the remainder of the provisions shall remain in
full force and effect and shall in no way be affected, impaired, or invalidated.

      31.2. This Agreement contains the entire agree meat between the Parties
relating to its subject matter, and supersedes any previous communication,
representation or promise, whether written or oral. The Parties acknowledge that
they have placed no reliance on any promise or representation not incorporated
in this Agreement, and have not been induced to enter into this Agreement by any
such promise or representation. Any subsequent agreement which modifies any part
of this Agreement must be in writing, must be expressly designated as a
modification of this Agreement, and must be signed by both Parties.

      31.3. All waivers must be in writing. A waiver of or failure to enforce a
provision of or right under this Agreement on one or more occasions shall not be
deemed a waiver of the provision or right in question or any other provision of
right under this Agreement on any future occasion.

      31.4. This Agreement may be executed in counterpart, each of which will be
considered an original but all of which together will constitute the same
instrument.

      31.5. The language of Section 2 and the headings of the Sections of this
Agreement are included for convenience and are not to be used in interpreting
the Agreement.

      31.6. The Parties shall have the status of independent contractors
relative to each other, and nothing herein shall be deemed to place the Parties
in the relationship of employer-employee, principal-agent, franchisor-franchisee
or partners in a joint venture.

                                      -12-
<PAGE>
32.   Execution

      32.1  This Agreement shall be effective as of the Effective Date upon
execution of the Parties' duly authorized representatives as set forth below.

FUTURE INFORMATION RESEARCH MANAGEMENT

Date:

Name/Title:          Bjorn Haugland - Founder

Signature:

Client:

Date:

Name/Title:          Dean Wiltse - Chief Executive Officer

Signature:

                                      -13-
<PAGE>
SCHEDULE 1

1.    LICENSED SOFTWARE

      Entitled Confirmit, a full description of the functionality of which is
      detailed in the End User Manual supplied with the Licensed Software upon
      installation.

2.    DOCUMENTATION

      End User Manual
      Installation Manual
      Technical Overview
      Confirmit Administrator Manual
      Maintenance Manual
      Software Prerequisites

3.    HARDWARE CONFIGURATION

      Make Type:                Microsoft
      Web Server:               MIS iiS 4.0 with WWW, SMTP and MTS
      Database Server:          MS SQL Server 7.0
                                POET Object Server Suite (included in the
                                installation set-free)

4.    SOFTWARE ENVIRONMENT

      Operating System and      Windows 2000 (English Version) - alternatively
      Version:                  NT 4.0 SP6 (English Version)
      Presentation:             MS Office 2000 SPI (only Powerpoint, Excel,
                                Word) SR2 SPSS 10.0 First Impression
      Browser                   Internet Explore 5.0 or 5.5 (English Version)
                                - alternatively 4.0 (English Version) caveat:
                                will result in loss of some functionality)

5.    CLIENT CONTRACT ADMINISTRATION CONTACTS

      a.    Support Contact:

            Address:

            Phone:

            e-mail:

      b.    Technical Administrator:

            Name:

            Address:

            Phone:

            e-mail:

                                      -14-
<PAGE>
 SCHEDULE 3

Additional Services

PART 1 - DESCRIPTION/RATES

Additional Services ere offered in the four categories described below,
Additional Services are billable at an hourly rate of $175 for Professional
Services and $225 for Technical Support/System Development, in minimum
increments of fifteen minutes:

      1.    Professional Services/Project Assistance

            Tasks that Client chooses to outsource to FIRM, such as
            questionnaire programming and report building, project and
            respondent administration. HTML programming - e.g, related to
            templates, use of videos in questionnaires, J-Script/SQL, etc.

      2.    Consultancy Services/Systems Development

            Tasks outside the standard Software features, such as development of
            custom tailored functions, both in questionnaires and reporting, or
            assistance in development of customized data gathering systems based
            on the Software, or assistance with installation of upgrades, or in
            providing Support for these features.

      3.    Error correction payable by Licensee

            Rectification of errors occurring under the conditions mentioned in
            Sections 17.4 and 17.7 of this Agreement.

      4.    On Site Support

PART 2- TRAVEL TIME/EXPENSES

Travel time related to orders of Additional Services will be invoiced at 50% of
the otherwise applicable rates, Travel expenses and extra living expenses, such
as hotel expenses, rental car costs, etc. are reimbursable by Client.

                                      -15-
<PAGE>

SCHEDULE 4:  TRANSACTION FEES

Client shall pay for unlimited Transactions via a revenue sharing payment. The
percentages expressed below are percentages of Client's gross quarterly project
revenue recognized by Client from projects performed using the Licensed
Software. *Provided that this Transaction Fee percentage shall increase to
[****]% if and when Client is acquired through merger or otherwise by an
acquirer that is an active Confirmit Licensee, and where the acquiring company's
Confirmit license has less favorable terms regarding Transaction Fees than the
Client's License.

<TABLE>
<CAPTION>
                                                                                                               REVISED
                                                                                QUARTERLY FEE   ANNUAL FEE   REVENUE BASED
                                   REVISED                                       REV. BASED     REV. BASED   REVENUE SHARE
                                REVENUE BASED   QUARTERLY FEE   ANNUAL FEE REV.  TEST (WITH     TEST (WITH     (WITH LIC.
   QTRLY REV.      ANN. REV.    REVENUE SHARE  REV. BASED TEST    BASED TEST     LIC. FEES)     LIC. FEES)       FEES)
   ----------      ---------    -------------  ---------------    ----------     ----------     ----------       -----
<S>                <C>          <C>            <C>              <C>             <C>             <C>          <C>
    $ [****]        $ [****]       [****]%        $ [****]        $ [****]        $ [****]       $ [****]       [****]%

    $ [****]        $ [****]       [****]%        $ [****]        $ [****]        $ [****]       $ [****]       [****]%

    $ [****]        $ [****]       [****]%        $ [****]        $ [****]        $ [****]       $ [****]       [****]%

    $ [****]        $ [****]       [****]%        $ [****]        $ [****]        $ [****]       $ [****]       [****]%

    $ [****]        $ [****]       [****]%        $ [****]        $ [****]        $ [****]       $ [****]       [****]%

    $ [****]        $ [****]       [****]%        $ [****]        $ [****]        $ [****]       $ [****]       [****]%

Above [****] per                   [****]%
   Quarter
</TABLE>

                                      -16-
<PAGE>
SCHEDULE 6:  PREMIUM SUPPORT PACKAGE

OVERALL BENEFITS

This package grants server customers the highest support level available,
ensuring dedicated resources, better access to senior resources when needed, and
more visibility within the supporting organization. The main 4 advantages
offered by this package are:

      1.    FIRM Technical Support Priority
      2.    FIRM Extended Authoring Support
      3.    Premium Account Management
      4.    Post High Availability Package
      5.    Support in additional Time Zone

DESCRIPTION OF THE BENEFITS

      1.    FIRM Technical Support Priority

            -     15 Technical Consultancy hours per year for usage in
                  connection with Upgrades, Server issues, etc.

            -     Named FIRM Technical Support Contact with responsibility for
                  your site, and to whom all technical support requests are
                  directly channeled

            -     Telephone Support Line in addition to e-mail support for
                  Emergency Technical Support issues (within standards support
                  hours)

            -     Priority in mobilizing FIRM resources in case for Emergency
                  issues outside ordinary support hours (subject to additional
                  charge)

      2.    FIRM Extended Authoring Support

            -     15 consultancy hours per year for usage in areas outside
                  Confirmit, such as SQL issues, J-scripting, HTML issues, etc.

            -     Reasonable amount of short requests in these areas will be
                  addressed without charge to the account

            -     Priority in mobilizing FIRM resources in case for Emergency
                  issues outside ordinary support hours (subject to additional
                  charge)

      3.    Premium Account Management

            -     Regular status/update meetings with Key Account Manager

            -     Workshops aimed at improving Confirmit usability within CLIENT
                  - no charge

            -     Yearly meeting with FIRM developers to discuss and influence
                  development

            -     Escalation of issues deemed crucial to CLIENT will involve at
                  least one member of FIRM Senior Management (currently COO) in
                  addition to Key Account Manager.

      4.    Poet High Availability Package - FastObjects (as documented below)

            -     Data replication feature

            -     Fail Over Support

            -     Incremental Back Up

            -     Access to Emergency Poet support during both USA and European
                  working hours (incurred hours charged at $200 - normal price
                  275/h)

                                      -17-
<PAGE>
      5.    Support in Additional Time Zone

            -     Both Authoring, Technical and R&D resources are available in
                  both time-zones

            -     Reported issues will be worked upon in both time zoned

            -     The two current time-zones are:

                  -     Europe: 8am - 5pm CET (GMT +01:00) Monday - Friday
                        (excluding common European statutory holidays)

                  -     USA: 9am - 5pm EST (GMT - 05:00) Monday - Friday
                        (excluding US statutory holidays)

      PRICE AND CONDITIONS
      Two packages are available:

      Premium Support Package - Including features 1-4
      Yearly fee for the package:  USD 15,000

      Multizone Premium Support Package - Including features 1-5
      Yearly fee for the package:  USD 20,000

      Conditions:

      -     Prepaid hours are valid within ordinary support hours

      -     Requests for assistance, either within or outside ordinary support
            hours, is subject to availability by FIRM, although CLIENT will be
            prioritised in case of conflict of interest.

            -     Support outside ordinary support hours is subject to 100%
                  surcharge

      -     Any travel charges will be charged at reasonable cost.

      -     Usage of pre-aid hours will be conveyed to client contact quarterly.

      -     The consultancy hours included are valid within the 1-year term.

                                      -18-
<PAGE>
                                   ADDENDUM TO
                           END USER LICENSE AGREEMENT

This is the Addendum to the End User License Agreement by and between Greenfield
Online, Inc. ("Client"), 21 River Road, Wilton, CT 06897, USA and Future
Information Research Management Inc ("FIRM"), 1230 Avenue of the Americas, 7th
Floor, New York, NY 10020-USA.

Client and FIRM hereby agree to the following modifications to the Terms and
Conditions of End User License Agreement

ARTICLE 3 - LICENSE TO USE AND TERM OF LICENSE

SECTION 3.1 is deleted in its entirety and replaced with the following: "Subject
to the terms of this Agreement, in particular section 5.3.1 and section 26.1,
FIRM hereby grants Client a non-exclusive, non-transferable license to use the
Confirmit software specified in Schedule I (the "Licensed Software") worldwide,
for a period of one (1) year (the "initial Term') beginning on the "Delivery
Date" indicated on the attached ST (the "Delivery Date")."

ARTICLE 4 - DELIVERY AND INSTALLATION

SECTION 4.2 is modified by replacing "www.confirmit/extrane.com" with
"htt/://extranet.confirmit.com"

A new SECTION 4.4 is introduced as follows: "Client shall install Confirmit
version 7.0 on its Pilot System on or after the Effective Date. Installation
will be completed on or before October 31, 2002. The Pilot System configuration
is set forth on Schedule 5. Between November 1, 2002 and December 31, 2002,
Client will perform system optimization, tuning, conduct Confirmit training, and
conduct production testing of the Licensed Software. Should the Licensed
Software fail to meet Client's requirements, at its sole discretion, the Client
may, at its option, on or before December 31st 2002, reject the Licensed
Software in writing and uninstall it from its systems. In case of such
rejection, Client will only owe FIRM agreed upon training fees, installation
fees, incurred support fees by the hour, and Transaction Fees, through the date
of uninstall".

ARTICLE 5 - SCOPE OF THE LICENSE

SECTION 5.1.1 is deleted in its entirety and replaced with the following:
"Client may install and operate the Licensed Software on an unlimited number of
the Client's Servers at a single location indicated on the ST (the "Licensed
Location"), or on parallel installations necessary to separate license for each
additional server location and pay the applicable fee for such license.
Exception to the last sentence is a back up site for which Client will
communicate location to FIRM, and that will not be used for any other purposes
than backup".

SECTION 5.2.1, DESIGNATED USERS, is deleted in its entirety and replaced with
the following: "The Client, as the system administrator, will issue user
identification codes ("User ID") to an
<PAGE>
unlimited number of its employees and subcontractors who will be using the
Licensed Software ("Designated Users"), before they are granted access to the
Licensed Software. For the purpose of this agreement subcontractors shall be
deemed to be persons, firms or entities employed or engaged by the Client in
connection with the Client's normal course of business, to perform services
using the Software capable of being carried out by is own employees under the
terms of this Agreement. Client will disclose the names and addresses of all
subcontractors authoring surveys on Client's behalf."

ARTICLE 7 - PROHIBITED USES OF THE LICENSED MATERIALS

SECTION 7.4 IS REMOVED IN its entirety.

ARTICLE 8 -CONTRACT ADMINISTRATION

In Section 8.1 the sentence "Client shall designate (1) a primary support
contact ("Designated Support Contact") who shall act as the conduit for all
requests from Client to FIRM regarding the use of and user support related to
the Licensed Software" is replaced with the sentence "Client shall designate (1)
two primary support contacts (each a "Designated Support Contact") who shall act
as the conduits for all requests from Client to FIRM regarding the use of and
user support related to the Licensed Software"

ARTICLE 11 - SOFTWARE LICENSE FEES AND TRANSACTION FEES

Sections 11.1 to 11.3 are deleted in their entirety, and replaced with the
following two sections:

SECTION 11.1: "In consideration of the use of the Licensed Materials, and for
related system maintenance and customer support, Client shall pay to FIRM an
annual enterprise license fee (the "License Fee") and annual transaction fees
(the "Transaction Fee"). The annual License Fee and the annual Transaction Fee
for the first year of the Term are set forth on the ST. Transaction Fees are set
forth on Schedule 4."

SECTION 11.2: "Payment of the Transaction Fee allows Client to use the Licensed
Software to perform an unlimited number of transactions each year as indicated
on the ST."

ARTICLE 12: OWNERSHIP OF THE LICENSED SYSTEM AND THE LICENSED MATERIALS

A new SECTION 12.5 is introduced as follows: "On or prior to a date to be agreed
by both parties, FIRM will place a copy of the source code for the Licensed
Materials, including in particular the Supplier Code, into escrow with an
independent escrow agent agreed upon by both parties. Client will cover all
costs relating to the setup and maintenance of the Escrow."

ARTICLE 15:  PAYMENTS, INVOICES AND PRICE INCREASES

Sections 15.1 to 15.4.3 are deleted in their entirety, and replaced with the
following sections:

SECTION 15.1: "Client shall pay the fees and charges coming due under this
Agreement promptly and in full. The Annual License Fee is payable in full at the
beginning of each one-year period of the Term; the first annual payment coming
due on the Client's acceptance of the Licensed Software on or before December
31, 2002. Transaction Fees are payable quarterly in arrears and shall be
invoiced 5 days after the last day of each quarter. Transaction Fees will be
paid on a quarterly basis based on a sliding scale of a percentage of Gross
Project Revenue recognized

                                      -2-
<PAGE>
each quarter from survey projects as described in section 5.2. Each quarter's
Gross Project Revenue will be applied to the sliding scale shown on Schedule 4
on a quarter-by-quarter basis and not on an annual basis. Other fees and charges
become due as and when they are incurred. Payments shall be made no later than
forty five (45) days after FIRM submits an invoice to Client for the fees and
charges in question"

SECTION 15.2: "In consideration for quarterly payments of Transaction Fees,
Client shall submit to FIRM a certification of the Gross Project Revenue
recognized by Client on projects completed using the Licensed Software (a
"Revenue Certification"), no later than 10 days after the last day of each
quarter. The Revenue Certification shall include the Gross Project Revenue
invoiced during the quarter for projects using the Licensed Software, on a
project-by-project basis, together with the Client's internal project number.
Gross Project Revenue, shall mean all revenue invoiced and recognized by Client,
on a completed contract basis, as being due and payable for survey projects
conducted for third parties using the Licensed Software in whole or in part.
FIRM will receive agreed revenue share according to Schedule 4 for each project
where Confirmit is used in whole or in part on the project. Projects, which are
completed without any use of Confirmit, are not subject to the Transaction Fee."

SECTION 15.3: "When a delay will occur in the submission of the Revenue
Certification, then Client must advise FIRM in writing, stating the reason for
the delay, and the date on which the Revenue Certification will be submitted.
Where Client does not submit such Revenue Certification, or provide notice and
reasons for delay, or when the date provided by Client for the delay is more
that 20 days after the last day of each quarter, FIRM shall reverse the right to
invoice Client 25% above the most previous quarter's Transaction Fee. Upon
receipt of the missing Revenue Certification, adjustments to the fees will be
made accordingly to next quarterly invoice. Continuous non-submission of Revenue
Certifications shall provide FIRM with the right to invoice cumulative 25%
increase in Transaction Fees for each quarter of non-submission. If revenue
Certification is not provided for more than 2 consecutive quarters, this will be
deemed as a Material Breach of the contract."

SECTION 15.4: RIGHT OF AUDIT. "Client will keep all usual and proper records and
books of account and aft usual and proper entries and other documentation
relating to all payments owed or paid by Client, and all Gross Project Revenue
and other data and reports submitted or required to be tracked or submitted by
Client under this Agreement. During the Term and for a period of one (1) year
following the expiration or termination of this Agreement, FIRM will have the
right to cause an audit and/or inspection to be mad of such records of the
Client in order to verify statements issued by such other party and its
compliance with the terms of this Agreement. Any such audit will be conducted:
(a) by an independent certified public accountant from a big five accounting
firm selected by FIRM (other than on a contingent fee basis); (b) during regular
business hours at the Client's facilities, upon at least fourteen (14) days'
prior written notice; and (c) no more often than once every twelve (12) months,
and may audit no more than the twelve (12) months of activity prior to the start
date of the audit. FIRM will bear the full cost of the audit except where an
audit reveals a payment underreporting discrepancy of greater than ten percent
(10%), in any quarterly reporting period, in which case the Client will bear the
full cost of the audit."

                                      -3-
<PAGE>
SECTION 15.5: "If Client fails to pay an invoice when due, FIRM shall be
entitled to late charges at the rate of ten percent (10%) per annum of the
unpaid balance from the date the invoice originally came due. Imposition of late
charges shall be without prejudice to FIRM's right to seek other remedies."

SECTION 15.6: "The Annual License Fee, Transaction Fees, Maintenance and Support
Fees as set forth on the ST shall remain fixed for a period of three years."

SECTION 15.7: "Increases in the various fees charged to Client under this
Agreement shall become applicable to Client as follows:

            15.7.1 On and after the third anniversary of the Agreement,
increases in the License Fee shall take effect at the beginning of each Term
Extension, provided that FIRM has given Client written notice of the increase no
later than sixty (60) days before the expiration of the Initial Term or the
current Term Extension, as the case may be.

            15.7.2 On and after the third anniversary of the Agreement, an
increase in the Transaction Fees shall take effect 60 days after FIRM has
notified Client of the increase, subject to Client's acceptance of the increase.

            15.7.3 An increase in standard fees and charges for Special Services
shall take effect immediately, except that Special Services already contracted
for shall be completed at the rates in effect at the time Client requested the
Special Services."

ARTICLE 24:  TERMINATION RIGHTS

A new SECTION 24.2 is introduced between after section as follows: "Client may
terminate this Agreement at anytime upon 30 days written notice for any reason
or no reason. Where Client exercises terminations fights under this Section
24.4, FIRM shall not refund any amount of the Annual License Fee, Premium
Support Fees, Web Services Fees and Annual Spell Checker Fees, Client shall be
liable to pay for all Transaction Fees through the date of termination."
Existing SECTION 22.4 becomes SECTION 24.5

ARTICLE 29:  JURISDICTION, CHOICE OF FORUM AND CHOICE OF LAW

In section 29.1, jurisdiction is agreed to be "The State of New York" to replace
"The State of California".

Except as modified herein, the terms of the End User License Agreement remain
unchanged and in full force and effect. Where any conflict arises between this
Addendum and the End User License Agreement, then the terms of this Addendum
shall prevail and override the End User License Agreement.

                                      -4-
<PAGE>
IN WITNESS WHEREOF, FIRM and GFOL have caused this Addendum to be executed by
their duly authorized representatives.

Future Information Research Management (FIRM)

By:
   ---------------------------------
         (Authorized Signature)

------------------------------------
(Typed or Printed Name)

------------------------------------
(Title)

------------------------------------
(Date)

Greenfield Online, Inc.

By:
   ---------------------------------
         (Authorized Signature)

------------------------------------
(Typed or Printed Name)

------------------------------------
(Title)

------------------------------------
(Date)

                                      -5-<PAGE>
                                                                   EXHIBIT 10.27

CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT. THE COPY
FILED HEREWITH OMITS THE INFORMATION SUBJECT TO THE CONFIDENTIALITY REQUEST.
OMISSIONS ARE DESIGNATED AS [****]. A COMPLETE VERSION OF THIS EXHIBIT HAS BEEN
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

                              COMMERCIAL AGREEMENT

This Agreement ("Agreement") is made and entered into as of the later of the two
signature dates below (the "Effective Date"), by and between GREENFIELD ONLINE,
INC., ("GFOL") a Delaware corporation with its principal place of business at 21
River Road, Wilton, CT 06897, and MICROSOFT CORPORATION, a Washington
corporation with its principal place of business at One Microsoft Way, Redmond,
WA 98052 ("Microsoft").

WHEREAS, the parties have agreed to enter into a business relationship regarding
an online Market Research Survey Service that will be developed, marketed and
served by GFOL and distributed by Microsoft over its MSN website.

NOW, THEREFORE, in consideration of the mutual promises set forth herein,
Microsoft and GFOL hereby agree as follows:

1.       DEFINITIONS.

         "CHANNEL" means a group of content-related secondary web pages within a
         web site that are devoted to a particular subject (such as Careers,
         Entertainment, News or Travel), the top level page of which group is
         accessed directly from a web site's home page, a web site's fixed
         navigation links and other placements.

         "CLICKS" mean each occurrence when a MSN End Users clicks on any Link
         within MSN and is linked to a Router Page on the Co-Branded Survey
         Site.

         "CO-BRANDED SURVEY SITE" means the GFOL and Microsoft branded Web site,
         developed, maintained and hosted by GFOL at the virtual domain,
         www.surveyrouter.com containing the Router Pages and
         www.greenfieldonline.com Surveys (as defined below).

         "COMMERCIAL RELEASE DATE" means the date on which the Co-Branded Survey
         Site (as defined below) is first made available to End Users.

         "END USER(S)" mean all end users of a web site.

         "KEY CUSTOMER(S)" means customers or partners who provide more than
         $1,000,000 in advertising revenue to Microsoft. Key customers may not
         include Insight Express, Harris Interactive, Decision Analysts, NPD,
         Knowledge Networks, ComScore, Market Tools, e-shearch, Evaluations,
         Survey Sampling, SPSSmr, and the companies owned or controlled by NFO,
         Market Facts, UBM, The Kantar Group, Aegis, Interpublic Group and
         Taylor/Nelson/Sofres

         "LINK" means an embedded icon, object, graphic or text within a web
         page that consists of a hypertext pointer to the Co-Branded Survey
         Site.

         "MSN TEMPLATE" means the MSN Template set forth in Exhibit 1.

         "MSN" means (i) the broadband and narrowband U.S., English language
         version aggregation of Microsoft and third party web sites (as such
         properties may change from

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         time to time in Microsoft's sole discretion), which is currently or
         hereafter marketed by Microsoft as "The Microsoft Network" and/or
         "MSN"; (ii) MSN Vertical Providers (except as provided below), and
         (iii) any successor, replacement or new versions of the foregoing web
         site branded "MSN" or "The Microsoft Network." "MSN" includes all
         versions of MSN that are co-branded with third parties (or their
         successors or replacements) for which Microsoft controls the majority
         of the web site. "MSN" does not include (i) Microsoft Product web sites
         such as www.microsoft.com; (ii) MSN Vertical Providers not controlled
         exclusively by Microsoft (e.g., MSNBC); and (iii) international
         versions of MSN or non-English language versions of MSN (whether
         international or in the U.S.).

         "MSN VERTICAL PROVIDER" means a Microsoft joint venture or third-party
         content provider web site linked to or from the MSN home page or other
         part of MSN (such as a Channel or sub-Channel) during the Term, where
         (i) the branding of the default home page as a result of such Link is
         either co-branded with MSN or controlled exclusively by such Content
         provider, and (ii) the operation of such web site may be controlled
         exclusively by such third party content provider. For example, MSNBC,
         ESPN, WebMD and Expedia are the respective MSN Vertical Providers of
         the "news," "sports," "health" and "travel" Channels on MSN as of the
         Effective Date.

         "PORTAL" means any general interest or specialty subject web site
         available to the public on the internet through direct or password
         protected access, either free or subscription based, that aggregates
         content and services such as search functionality and links to other
         web sites for purposes of advertising or transactional revenue,
         including but not limited to, web sites such as AOL, Yahoo, Lycos,
         Excite or InfoSpace.

         "ROUTER PAGE(S)" means those Co-Branded Survey Site page(s) that host a
         questionnaire which qualifies an End User as a potential survey
         participant.

         "SURVEY(S)" means the market research survey(s) created, marketed and
         made available by GFOL on the Co-Branded Survey Site.

2.       GFOL'S RIGHTS AND OBLIGATIONS.  During the Term:

         2.1      GFOL will develop, maintain and host the Co-Branded Survey
                  Site, including but not limited to, the Router Pages and the
                  Surveys;

         2.2      GFOL will, at Microsoft's request, include within each
                  questionnaire on each Router Page, one question provided by
                  Microsoft that is separate and unrelated to the other
                  qualifying questions within the questionnaire;

         2.3      GFOL will display each page of the Co-Branded Survey Site,
                  including but not limited to the Router Pages and pages
                  hosting the Surveys, within the MSN Template, in accordance
                  with the usage guidelines set forth in Exhibit 1;

         2.4      GFOL will ensure that the Co-branded Survey Site complies with
                  the MSN Service Level Agreement ("SLA") set forth in Exhibit
                  2;

         2.5      GFOL will provide a link to the GFOL privacy statement on all
                  Co-Branded Survey Site pages in a manner that makes the
                  privacy statements readily accessible to End Users. The GFOL
                  privacy statements will comply with industry-standard privacy
                  guidelines and practices including, without limitation,
                  guidelines and practices recommended by the Better Business
                  Bureau Online (BBB Online), Online Privacy Alliance and/or
                  TRUSTe. In cases where GFOL asks Survey respondents recruited
                  via MSN for permission to disclose their personally
                  identifiable information to third parties, GFOL [****];

         2.6      GFOL will be responsible for all customer support for End
                  Users of the Co-Branded Survey Site;

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<PAGE>

         2.7      GFOL will bear all costs related to the Co-Branded Survey
                  Sites, including but not limited to, the cost of developing,
                  maintaining and hosting the Survey Site and all customer
                  service costs; and

         2.8      GFOL may, at its sole option, elect to participate in a 30-day
                  trial period of Microsoft's new ad inventory optimization
                  model. Such 30-day trial period must occur within the first 60
                  days of this Agreement. During the trial period, Microsoft
                  will incur the costs of creating the ad inventory and GFOL
                  will pay Microsoft for all Clicks delivered to the Co-Branded
                  Survey Site as set forth in Section 9.

         2.9      GFOL will post surveys on the Co-Branded Survey Site which
                  request participants to provide information concerning their
                  [****].

3.       MICROSOFT'S RIGHTS AND OBLIGATIONS. During the Term:

         3.1      Microsoft will promote the Co-Branded Survey Site on all MSN
                  channels via integrated Links on GFOL's reasonable request.
                  The location of the integrated links on each channel will be
                  determined by Microsoft based on existing and future
                  contractual commitments and editorial considerations.

         3.2      Microsoft will be responsible for the design, content and
                  placement of all such Links on MSN, provided however that (a)
                  Microsoft will appoint at least one producer who will work
                  with GFOL to execute media plans necessary to attract End
                  Users of MSN to the Co-Branded Survey Site; (b) placement of
                  the Links on MSN will be determined based on the demographic
                  profile of qualifying survey respondents needed to complete
                  surveys; and (c) the parties will work together to determine
                  the optimal messaging of the Links for each MSN Channel and in
                  connection with different types of Surveys.

         3.3      Microsoft will work together with GFOL on Surveys requiring
                  customized Links and or customized Link placement within
                  certain MSN Channels. In such cases, GFOL will provide
                  Microsoft with at least one week's prior notice so that
                  Microsoft can create, schedule and launch such customized
                  Links and/or Link placement.

         3.4      Microsoft will bear all costs related to the development,
                  design and placement of Links within MSN.

         3.5      Microsoft may change, revise or redesign the MSN Template from
                  time to time at its sole discretion.

4.       OWNERSHIP. GFOL will own all design, technology, code, and other
         materials provided by GFOL in connection with the Research Surveys and
         the Co-Branded Survey Site. Microsoft will own all design, technology,
         code, and other materials provided by Microsoft in connection with the
         Research Survey and the Co-Branded Survey Site.

5.       PASSPORT. Within 60 days of the Commercial Release Date of MSN's
         rewards program, GFOL will implement Passport on the Co-Branded Survey
         Site so that End Users of the Co-Branded Survey Site can participate in
         all Passport enabled incentives, including without limitation, points
         or reward incentives. GFOL will adopt MSN's rewards program provided
         adoption of the rewards program has a neutral economic impact relative
         to GFOL's existing incentive program.

6.       CLICKS FORECAST. Every [****] GFOL will provide Microsoft with a
         forecast of the maximum number of Clicks that it will require during
         the succeeding [****] period ("Click Forecast"). These Clicks Forecasts
         will include the number of completed Surveys, estimated number of
         Clicks, and general demographic information about the desired Survey
         respondents.

7.       CLICKS GUARANTEE. During the Term of the Agreement, on a quarterly
         basis commencing on the Commercial Release Date, Microsoft will
         guarantee GFOL a minimum of the lesser of (i) the number of Clicks
         Forecast by GFOL for that quarter; and (ii) the number of Guaranteed
         Clicks for that quarter as set forth in Exhibit 3 ("Clicks Guarantee").
         If

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<PAGE>

         Microsoft does not meet its Clicks Guarantee for any quarter, then the
         Guaranteed Quarterly Payment due from GFOL to Microsoft for that
         quarter shall be reduced accordingly by $[****] per Click shortfall
         amount. For example, the Clicks Guarantee for Q1 is [****] but if
         Microsoft only delivers [****] Clicks for this quarter, then GFOL's Q1
         Guaranteed Quarterly Payment to Microsoft of $[****] will be reduced by
         $[****] or ($[****] minus (shortfall of [****] Clicks x $[****])).
         Notwithstanding the above, once a year, Microsoft will have the option
         of making up any shortfall of Clicks for any one [****] in the
         succeeding [****].

8.       EXCLUSIVITY. During the Term, Microsoft will be the exclusive Portal
         promoting and distributing GFOL's web surveys. GFOL will not enter into
         any agreement with any other company for distribution or promotion of
         GFOL's web surveys via any other Portal. GFOL's exclusivity obligations
         will expire if (i) during the first [****] after the Commercial Release
         Date, Microsoft fails to meet its Clicks Guarantee as outlined in
         Section 7 for such year period; and (ii) during the previous [****]
         period, GFOL provided Microsoft with revenue which was equal to or
         greater than [****] of GFOL's Guaranteed Quarterly Payments set forth
         in Section 9.3. Additionally, during the Term, GFOL will be Microsoft's
         exclusive third party web survey partner for recruiting Survey
         respondents via integrated content. Microsoft's exclusivity obligations
         shall expire if (i) during the first [****] after the Commercial
         Release Date, Microsoft meets its Clicks Guarantee as outlined in
         Section 7 for this year period; and (ii) during the previous [****]
         period, GFOL failed to provide Microsoft with revenue which was equal
         to or greater than [****] of GFOL's Guaranteed Quarterly Payments set
         forth in Section 9.3. Notwithstanding the above, Microsoft can conduct
         its own web surveys or web surveys on behalf of Key Customers either
         directly or through third parties, provided that such web surveys, or
         recruitment for such web surveys, are not displayed on MSN pages
         containing GFOL's integrated content placements. In addition, Microsoft
         may sell banner advertisements to companies for the purpose of
         recruiting survey respondents for web surveys other than GFOL's
         Surveys, provided that (i) Microsoft does not appoint a producer to
         manage the placement and content of such ads, and (ii) the ads will not
         be displayed on pages displaying GFOL's integrated content placements
         (if such blocking is not technically and economically feasible as of
         the commercial availability of the Service, it will be implemented as
         soon as technically and economically feasible).

9.       PAYMENTS.

         9.1      ADVANCE PAYMENT. GFOL will pay to Microsoft a one-time,
                  non-refundable, advance payment of [****] within forty five
                  (45) days of the Effective Date, which shall be credited
                  toward the Guaranteed Quarterly Payments payable to Microsoft
                  by GFOL under Section 9.3 below.

         9.2      CLICKS PAYMENT. During the Term, on a [****] basis, GFOL will
                  pay Microsoft $[****] for every Click delivered by Microsoft
                  ("Per Click Fee"). The parties will meet [****] after the
                  Commercial Release Date to determine if the ratio of Clicks to
                  completed Surveys has increased beyond the estimation in
                  Exhibit 4. If so, the Per Click Fee for the next [****]
                  quarters will be increased by that same percentage. The Per
                  Click Fee will be evaluated every [****] thereafter and will
                  be adjusted upward or downward for subsequent quarters
                  depending on the current ratio of Clicks to completed Surveys,
                  but in no event will the Per Click Fee be less than $[****].

         9.3      GUARANTEED QUARTERLY PAYMENTS. During the Term, GFOL will
                  guarantee Microsoft the following quarterly payments, provided
                  that Microsoft meets its Clicks Guarantee each quarter as set
                  forth in Section 7:

                  a.       During the first twelve months after the Commercial
                           Release Date, GFOL will guarantee Microsoft quarterly
                           payments as follows: Q1-$[****]; Q2-$[****];
                           Q3-$[****] and Q4-$[****].

                  b.       If the Term is extended, GFOL will guarantee
                           Microsoft quarterly payments of $[****] per quarter.

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<PAGE>

         9.4      CAP ON QUARTERLY PAYMENTS. GFOL's quarterly payments to
                  Microsoft will be the greater of the revenue guarantee or up
                  to 110% of the Clicks Forecast multiplied by the then current
                  Click Payment but will not be more than 110% of the Clicks
                  Forecast multiplied by the then current Click Payment.

         9.5      All payments by GFOL to Microsoft shall be made on a quarterly
                  basis during the Term. Microsoft will invoice GFOL on a
                  monthly basis, with all payments due and payable net
                  Forty-five (45) days from the end of each calendar quarter.

10.      REPORTING AUDITS.

         10.1     REPORTING. On a monthly basis, GFOL shall report to Microsoft
                  the following information related to the Co-Branded Survey
                  Site: Router Page views; qualified Surveys respondents; and
                  completed Surveys from the co-branded Survey Site. On a
                  monthly basis, Microsoft shall report to GFOL the number of
                  Clicks, broken down by MSN Channel.

         10.2     AUDITS. Each party will keep all usual and proper records and
                  books of account and all usual and proper entries and other
                  documentation relating to all payments owed or paid by such
                  party, and all revenue, traffic, user and other data and
                  reports submitted or required to be tracked or submitted by
                  such party under this Agreement. During the Term and for a
                  period of one (1) year following the expiration or termination
                  of this Agreement, each party will have the right to cause an
                  audit and/or inspection to be made of such records of the
                  other party in order to verify statements issued by such other
                  party and its compliance with the terms of this Agreement. Any
                  such audit will be conducted: (a) by an independent certified
                  public accountant from a big six accounting firm selected by
                  the auditing party (other than on a contingent fee basis); (b)
                  during regular business hours at the facilities of the party
                  being audited, upon at least thirty (30) days' prior written
                  notice; and (c) no more often than once every twelve (12)
                  months. The party requesting the audit will bear the full cost
                  of the audit except where an audit reveals a payment
                  underreporting discrepancy of greater than five percent (5%),
                  in which case the audited party will bear the full cost of the
                  audit.

11       REPRESENTATIONS AND WARRANTIES; DISCLAIMERS AND LIMITATIONS.

         11.1     Each party hereby represents and warrants as follows:

                  11.1.1   Such party is duly organized and validly existing
                           under the laws of the state of its incorporation and
                           has full corporate power and authority to enter into
                           this Agreement and to carry out the provisions
                           hereof.

                  11.1.2   Such party is duly authorized to execute and deliver
                           this Agreement and to perform its obligations
                           hereunder.

                  11.1.3   This Agreement is a legal and valid obligation
                           binding upon it and enforceable in accordance with
                           its terms.

         11.2     Microsoft further represents and warrants that:

                  11.2.1   All materials delivered by Microsoft to GFOL for use
                           on the Co-Branded Survey Site, including without
                           limitation the MSN Template, do not infringe the
                           copyrights, trademarks, service marks or any other
                           personal or proprietary right of any third party; and

                  11.2.2   Microsoft will not use the GFOL Marks except as
                           provided in this Agreement.

         11.3     GFOL further represents and warrants that:

                  11.3.1   All materials delivered by GFOL to Microsoft for use
                           on MSN, including without limitation GFOL Marks, do
                           not infringe the copyrights,

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<PAGE>

                           trademarks, service marks or any other personal or
                           proprietary right of any third party;

                  11.3.2   The Co-Branded Survey Site and all services, content
                           and actions occurring on the Co-Branded Survey Site,
                           including without limitation the Surveys and Router
                           Pages, (other than materials provided by Microsoft),
                           are, and all times will be, in compliance with all
                           applicable laws;

                  11.3.3   The Co-Branded Survey Site and all services, content
                           and/or material contained therein, including without
                           limitation the Surveys and Router Pages, (other than
                           materials provided by Microsoft) are, and at all
                           times will be, of the same quality and nature;

                  11.3.4   To the best of GFOL's knowledge, those portions of
                           any content, service and/or material created by GFOL
                           do not contain any information, instruction or
                           formula that when viewed, followed or used in
                           accordance with their terms by a reasonably prudent
                           person, and subject to any caveats, disclaimers or
                           warnings provided, would place an individual, in a
                           substantial degree of risk of bodily harm; and

                  11.3.5   GFOL will not use the MSN Template except as provided
                           in this Agreement.

         11.4     Effective no later than the Effective Date and throughout the
                  term of this Agreement, GFOL will procure and maintain the
                  following insurance coverage. Such insurance will be in a form
                  and with insurers reasonably acceptable to Microsoft, and will
                  comply with the following minimum requirements:

                  11.4.1   Commercial General Liability Insurance of the
                           Occurrence Form with policy limits of not less than
                           Five Million Dollars ($5,000,000) combined single
                           limit each occurrence for Bodily Injury and Property
                           Damage combined, and Five Million Dollars
                           ($5,000,000) Personal and Advertising Injury Limit;
                           and

                  11.4.2   Errors & Omissions Liability / Professional Liability
                           Insurance with policy limits of not less than Five
                           Million Dollars ($5,000,000) each claim with a
                           deductible of not more than $25,000. Such insurance
                           will include coverage for infringement of proprietary
                           rights of any third party, including without
                           limitation copyright and trademark infringement as
                           related to GFOL's performance under this Agreement.
                           Throughout the term of the Agreement, the Errors &
                           Omissions Liability / Professional Liability
                           Insurance retroactive coverage date will be no later
                           than the Effective Date of this Agreement. Upon
                           expiration or termination of this Agreement, GFOL
                           will maintain an extended reporting period providing
                           that the claims first made and reported to the
                           insurance company within one (1) year after the end
                           of this Agreement will be deemed to have been made
                           during the policy period.

                  11.4.3   Promptly upon execution of the Agreement, GFOL will
                           provide to Microsoft proof evidencing full compliance
                           with the insurance requirements set forth herein.
                           GFOL will notify Microsoft in writing at least thirty
                           (30) days in advance if GFOL's insurance coverage is
                           to be canceled or materially altered so as to not
                           comply with the requirements of this section.

         11.5     DISCLAIMERS. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION 11,
                  NEITHER PARTY MAKES ANY REPRESENTATION, WARRANTY OR CONDITION,
                  RELATING TO THEIR RESPECTIVE SITES, ANY MATERIALS, DATA OR
                  CONTENT IT PROVIDES IN CONNECTION HEREWITH, AND ITS PROVISION
                  OF ALL SERVICES HEREUNDER, AND HEREBY DISCLAIMS ANY AND ALL
                  SUCH REPRESENTATIONS, WARRANTIES AND CONDITIONS, EXPRESS OR
                  IMPLIED, WRITTEN OR ORAL, INCLUDING, WITHOUT LIMITATION,
                  WARRANTIES OF NON-INFRINGEMENT, AND THE

                                       6
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                  IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
                  PARTICULAR PURPOSE, AND WHETHER OR NOT ARISING FROM A COURSE
                  OF DEALING.

         11.6     LIMITATIONS ON LIABILITY. EXCEPT FOR DAMAGES ARISING OUT OF OR
                  AS A RESULT OF (A) A BREACH OF THE NDA REFERENCED IN SECTION
                  13 OR (B) A PARTY'S INDEMNIFICATION OBLIGATION UNDER SECTION
                  12 SOLELY TO THE EXTENT ARISING FROM A THIRD PARTY CLAIM,
                  NEITHER PARTY WILL BE LIABLE HEREUNDER FOR ANY INDIRECT,
                  CONSEQUENTIAL OR INCIDENTIAL DAMAGES (INCLUDING DAMAGES FOR
                  LOST PROFITS, LOST OPPORTUNITIES) OR ANY PUNITIVE OR EXEMPLARY
                  DAMAGES, EVEN IF SUCH PARTY HAS BEEN MADE AWARE OF THE
                  POSSIBILITY OF SUCH DAMAGES (PROVIDED THAT THIS LIMITATION
                  WILL NOT LIMIT EITHER PARTY'S OBLIGATION TO INDEMNIFY THE
                  OTHER PARTY AS SET FORTH IN SECTION 12).

12.      INDEMNIFICATION.

         12.1     OBLIGATION TO INDEMNIFY. Provided that notice has been given
                  as set forth in Section 15, the parties agree to indemnify,
                  defend, and hold each other and their successors, officers,
                  directors and employees harmless from any and all actions,
                  causes of action, claims, demands, costs, liabilities,
                  expenses (including reasonable attorneys' fees) and damages to
                  the extent arising out of or in connection with any claim by a
                  third party which, if true, would be (i) a breach of this
                  Agreement, including without limitation, a breach of any
                  warranty set forth in this Agreement; or (ii) an infringement
                  of the copyright, patent, trademark, trade name, or other
                  intellectual property right of any person related to materials
                  of or provided by the indemnifying party. Provided that notice
                  has been given as set forth in Section 15, GFOL agrees to
                  indemnify, defend, and hold Microsoft and its successors,
                  officers, directors and employees harmless from any and all
                  actions, causes of action, claims, demands, costs,
                  liabilities, expenses (including reasonable attorneys' fees)
                  and damages arising out of or in connection with any claim by
                  an End User or Employer relating to the Co-Branded Survey
                  Site; provided that GFOL will have no obligation to indemnify
                  Microsoft from any and all actions, causes of action, claims,
                  demands, costs, liabilities, expenses (including reasonable
                  attorneys' fees) and damages which are based upon the actions
                  or omissions of Microsoft or the failure by Microsoft to
                  comply with its obligations under this Agreement.

         12.2     INDEMNIFICATION PROCESS. If any action will be brought against
                  either party (the "Claimant") in respect to which indemnity
                  may be sought from the other party (the "Indemnifying Party")
                  pursuant to the provisions of this Section 12, the Claimant
                  will promptly notify the Indemnifying Party in writing,
                  specifying the nature of the action and the total monetary
                  amount sought or other such relief as is sought therein. The
                  Claimant will cooperate with the Indemnifying Party at the
                  Indemnifying Party's expense in all reasonable respects in
                  connection with the defense of any such action. The
                  Indemnifying Party may, upon written notice to Claimant,
                  undertake to conduct all proceedings or negotiations in
                  connection therewith, assume the defense thereof, and if it so
                  undertakes, it will also undertake all other required steps or
                  proceedings to settle or defend any such action, including the
                  employment of counsel, and payment of all expenses. Claimant
                  will have the right to employ separate counsel and participate
                  in the defense; provided that the Indemnifying Party will
                  control the defense. In the event that the parties materially
                  disagree on any aspect of the defense, then the Claimant may
                  elect to pursue its own defense and the Indemnifying Party's
                  indemnification obligation will cease. The Indemnifying Party
                  will reimburse Claimant upon demand for any reasonable
                  payments made or loss suffered by it

                                       7
<PAGE>

                  at any time after the date of tender, based upon the judgment
                  of any court of competent jurisdiction or pursuant to a bona
                  fide compromise or settlement, approved in writing by the
                  Indemnifying Party, of claims, demands, or actions, in respect
                  to any damages to which the foregoing relates.

13.      CONFIDENTIALITY AND MEDIA COMMUNICATIONS.

         13.1     Microsoft and GFOL agree that the terms of the Microsoft
                  Non-Disclosure Agreement ("NDA") executed by the parties and
                  dated July 2, 2001, will be deemed incorporated herein, and
                  further, that all terms and conditions of this Agreement will
                  be deemed Confidential Information as defined in such NDA.

         13.2     Neither party will issue any press release or make any public
                  announcement(s) relating in any way whatsoever to this
                  Agreement or the relationship established by this Agreement
                  without the express prior written consent of the other party,
                  which consent will not be unreasonably withheld.

         13.3     IF GFOL plans to file the Agreement with the Securities and
                  Exchange Commission or any other securities exchange or
                  market, regulatory authority or similar body, then GFOL must
                  provide Microsoft no less than three (3) business days before
                  the expected date of such filing, a copy of the Agreement and
                  any amendments to the Agreement marked to show the items on
                  which GFOL plans to seek confidential treatment.

14.      TERM AND TERMINATION.

         14.1     TERM. This Agreement will begin on the Effective Date and will
                  continue for a period of [****] from the Commercial Release
                  Date, unless earlier terminated as set forth in this Section
                  14 (the "Term"). At GFOL's option, the Term may be terminated
                  for convenience or otherwise by providing Microsoft notice of
                  its intention to terminate within ninety (90) days in advance
                  of the first anniversary of the Commercial Release Date. This
                  Agreement may be terminated for convenience or otherwise by
                  either party by providing the other with notice of its
                  intention to terminate within ninety (90) days in advance of
                  the second and third anniversary of the Commercial Release
                  Date

         14.2     TERMINATION. This Agreement may be terminated by either party
                  prior to its natural expiration if any of the following events
                  of default occurs:

                  14.2.1   The other party materially breaches this Agreement or
                           the SLA, or any provision hereof or thereof,
                           including failure to pay any amount(s) due hereunder;
                           or

                  14.2.2   The other party becomes insolvent or admits in
                           writing its inability to pay its debts as they
                           mature, or makes an assignment for the benefit of
                           creditors; or

                  14.2.3   A petition under any bankruptcy act, receivership
                           statute, or the like, as they now exist, or as they
                           may be amended, is filed by the other party; or if
                           such a petition is filed by any third party, or an
                           application for a receiver of the other party is made
                           by anyone and such petition or application is not
                           resolved favorably to such party within sixty (60)
                           days.

                  14.2.4   Microsoft fails to meet its Clicks Guarantee for any
                           quarter and does not cure such shortfall during the
                           sixty (60) day notice period required per Section
                           14.5.

         14.3     In addition, Microsoft may terminate this Agreement prior to
                  its natural expiration if GFOL fails to meet its Quarterly
                  Guarantee for any quarter and does not cure such shortfall
                  during the sixty (60) day notice period required per Section
                  14.5.

         14.4     In addition, GFOL may terminate this Agreement prior to its
                  natural expiration if any of the following occur:

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<PAGE>

                  14.4.1   During the first six (6) months of the Term, GFOL
                           shall have the one-time option to terminate this
                           Agreement if the percentage of Clicks to Router Page
                           Visits and Router Page Visits to completed Surveys is
                           significantly below the level listed in Exhibit 4. A
                           Router Page Visit is defined as each instance when an
                           End User (i) clicks through to a Router Page; (ii)
                           completes the screening questions on the Router Page;
                           and (iii) clicks the "Take Me To A Survey" button on
                           the Router Page.

                  14.4.2   Pre-Sales Period. In addition, through January 30,
                           2002 GFOL shall use its best commercial efforts to
                           pre-sell the Market Research Survey Service. If,
                           despite these efforts, GFOL is unable to successfully
                           pre-sell the Market Research Survey Service, GFOL may
                           give notice of its intent to cancel this Agreement.
                           The pre-sales period will be deemed successful if on
                           or before its conclusion, GFOL has obtained binding
                           contracts for the sale of at least $[****] worth of
                           services to be rendered through the Co-Branded Survey
                           Site in the first year of its commercial availability

         14.5     Termination under Section 14.2.1, 14.2.4 and 14.3 above will
                  be effective sixty (60) days after written notice of
                  termination given by the non-defaulting party to the
                  defaulting party, if the defaulting party's defaults have not
                  been cured within such sixty (60) day period. Termination
                  under Sections 14.2.2, 14.2.3 and 14.4.2 will be effective
                  upon notice. Termination under Section 14.4.1 above will be
                  effective thirty (30) days from delivery of the written notice
                  of termination. The rights and remedies provided in Section 14
                  will not be exclusive and are in addition to any other rights
                  and remedies provided by law or this Agreement. In the event a
                  non-defaulting party in its discretion elects not to terminate
                  this Agreement under Section 14.1, such election will not be a
                  waiver of any and all claims of that party for such
                  default(s). Further, the non-defaulting party may elect to
                  leave this Agreement in full force and effect and to institute
                  legal action against the defaulting party for specific
                  performance and/or damages suffered by such party as a result
                  of the default(s).

         14.4     RIGHTS AND OBLIGATIONS UPON TERMINATION OR EXPIRATION.
                  Promptly upon termination or expiration of this Agreement GFOL
                  will immediately cease and desist from all use of the MSN
                  Template on the Co-Branded Survey Site.

         14.5     SURVIVAL. The following provisions will survive termination or
                  expiration of this Agreement: Sections 9 through 16.

15.      NOTICES.

         All notices and requests in connection with this Agreement will be
         deemed given as of the day they are received via messenger or delivery
         service, or in the United States mail, postage prepaid, certified or
         registered, return receipt requested, or via facsimile, and addressed
         as follows:

         If to GFOL                             If to Microsoft
         Jonathan Flatow, General Counsel       [****]
         21 River Road
         Wilton, CT 06897
         Tel. 203-834-5858
         Fax. 203-846-5749

         A party may change its address by giving the other party written notice
         in the manner set forth above.

                                       9
<PAGE>

16.      GENERAL.

         16.1     GOVERNING LAW/JURISDICTION. This Agreement shall be construed
                  and controlled by the laws of the State of Washington, and
                  GFOL further consents to jurisdiction by the state or federal
                  courts sitting in the State of Washington. Process may be
                  served on either party by U.S. Mail, postage prepaid,
                  certified or registered, return receipt requested, or by such
                  other method as is authorized by law.

         16.2     ATTORNEYS' FEES. If either party employs attorneys to enforce
                  any rights arising out of or relating to this Agreement, the
                  prevailing party will be entitled to recover its reasonable
                  attorneys' fees, costs and other expenses.

         16.3     ENTIRE AGREEMENT/WAIVER. This Agreement constitutes the entire
                  agreement between the parties with respect to the subject
                  matter hereof and supersedes all prior and contemporaneous
                  agreements or communications. This Agreement will not be
                  modified except by a written agreement dated subsequent to the
                  date of this Agreement and signed on behalf of GFOL and
                  Microsoft's by their respective duly authorized
                  representatives. No waiver of any breach of any provision of
                  this Agreement will constitute a waiver of any prior,
                  concurrent or subsequent breach of the same or any other
                  provisions hereof, and no waiver will be effective unless made
                  in writing and signed by an authorized representative of the
                  waiving party.

         16.4     ASSIGNMENT. The agreement between the parties will be binding
                  upon and inures to the benefit of each party's respective
                  successors and lawful permitted assigns, however neither party
                  may assign the agreement, or any rights or obligations under
                  it, whether by contract or by operation of law, except with
                  the express written consent of the other party, which consent
                  will not be unreasonably withheld.

         16.5     SEVERABILITY. In the event that any provision of this
                  Agreement conflicts with governing law or if any provision is
                  held to be null, void or otherwise ineffective or invalid by a
                  court of competent jurisdiction, (i) such provision will be
                  deemed to be restated to reflect as nearly as possible the
                  original intentions of the Parties in accordance with
                  applicable law, and (ii) the remaining terms, provisions,
                  covenants and restrictions of this Agreement will remain in
                  full force and effect.

         16.6     NO JOINT VENTURE. Neither this Agreement, nor any terms and
                  conditions contained herein, will be construed as creating a
                  partnership, joint venture, agency relationship or as granting
                  a franchise.

         16.7     SECTION HEADINGS. The section headings used in this Agreement
                  are intended for convenience only and will not be deemed to
                  affect in any manner the meaning or intent of this Agreement
                  or any provision hereof.

                                       10
<PAGE>

IN WITNESS WHEREOF, the parties have executed and delivered this Test Period
Agreement as of the date written next to their name.

MICROSOFT CORPORATION                         GREENFIELD ONLINE, INC.
("MICROSOFT")                                 ("GFOL")

By________________________________            By________________________________

Name _____________________________            Name _____________________________

Title ____________________________            Title ____________________________

Date _____________________________            Date _____________________________

                                       11
<PAGE>
EXHIBIT 3

                                GUARANTEED CLICKS

<TABLE>
<CAPTION>
                              Q1             Q2                    Q3                     Q4              ALL FUTURE QUARTERS
                              --             --                    --                     --              -------------------
<S>                        <C>            <C>            <C>                      <C>                     <C>
GFOL GUARANTEED            $[****]        $[****]        $[****]                  $[****]                 $[****]
QUARTERLY PAYMENT
PER CLICK FEE              $[****]        $[****]        TBD                      TBD                     TBD
MSN CLICKS GUARANTEE        [****]         [****]        TBD (GFOL GUARANTEED     TBD(GFOL GUARANTEED     TBD(GFOL GUARANTEED
                                                         QUARTERLY PAYMENTS /     QUARTERLY PAYMENTS /    QUARTERLY PAYMENTS /
                                                         PER CLICK FEE), BUT NO   PER CLICK FEE), BUT     PER CLICK FEE), BUT NO
                                                         MORE THAN [****]         NO MORE THAN [****]     MORE THAN [****]
</TABLE>
<PAGE>
                                    EXHIBIT 4

   Ratio of Clicks to Router Pages Visits and Router Page Visit to completed
                                    Surveys

 Ratio of Clicks to Router Page Visit equals [****] Clicks for each Router Page
                                     Visit

  Ratio of Clicks to completed Surveys equals [****] Clicks for each completed
                                     Survey
<PAGE>
                                 AMENDMENT NO. 1

This AMENDMENT NUMBER 1 ("Amendment No. 1") to the Commercial Agreement (the
"Agreement") is made by and between GREENFIELD ONLINE, INC. ("GFOL") and
MICROSOFT CORPORATION ("Microsoft").

Microsoft and GFOL hereby agree to modify the Agreement as follows:

1.    Section 2.10 is hereby added as follows:

      2.10  With regard to all contests and/or sweepstakes held by GFOL on the
            Co-Branded Survey Site (collectively the "Sweepstakes"), GFOL will:

            a.    Coordinate and administer submission of all Sweepstakes;;

            b.    Draft the Sweepstakes rules ("Official Rules") and submit the
                  Official Rules to Microsoft for review and approval at least
                  thirty (30) days prior to launch of the Sweepstakes;

            c.    Assure state registration of the Sweepstakes, if required;

            d.    Evaluate and technically validate entries to the Sweepstakes;

            e.    Select Sweepstakes winner and verify Sweepstakes winners and
                  their eligibility to win prizes;

            f.    Notify Sweepstakes winners and obtain affidavits of
                  eligibility and publicity releases in a form approved by
                  Microsoft;

            g.    Insure accuracy of all representations made in connection with
                  the Sweepstakes;

            h.    Assure compliance with the Microsoft-approved rules and all
                  applicable federal, state or local laws and regulations;

            i.    Report the names and addresses of all Sweepstakes winners and
                  dates the prizes awarded by Microsoft were delivered to all
                  applicable government authorities as required by law,
                  including, without limitation, the federal Internal Revenue
                  Service and all applicable state and local taxing authorities;
                  and

            j.    File all tax forms (e.g., IRS Form 1099) for Sweepstakes prize
                  winners as required by law.

2     Section 11.3 is hereby modified as follows (amendments in italics):

      11.3  GFOL further represents and warrants that:

            11.3.1 All materials delivered by GFOL to Microsoft for use on MSN,
                  including without limitation GFOL Marks, do not infringe the
                  copyrights, trademarks, service marks or any other personal or
                  proprietary right of any third party;

            11.3.2 The Co-Branded Survey Site and all services, content and
                  actions occurring on the Co-Branded Survey Site, including
                  without limitation the Surveys, Router Pages and Sweepstakes
                  (other than materials provided by Microsoft), are, and all
                  times will be, in compliance with all applicable laws;

            11.3.3 The Co-Branded Survey Site and all services, content and/or
                  material contained therein, including without limitation the
                  Surveys, Router Pages and Sweepstakes (other than materials
                  provided by Microsoft) are, and at all times will be, of the
                  same quality and nature;

            11.3.4 All Sweepstakes will be conducted in compliance with the
                  Microsoft-approved Official Rules and all applicable federal,
                  state or local laws;

            11.3.5 To the best of GFOL's knowledge, those portions of any
                  content, service and/or material created by GFOL do not
                  contain any information, instruction or formula that when
                  viewed, followed or used in accordance
<PAGE>
                  with their terms by a reasonably prudent person, and subject
                  to any caveats, disclaimers or warnings provided, would place
                  an individual, in a substantial degree of risk of bodily harm;
                  and

            11.3.6 GFOL will not use the MSN Template except as provided in this
                  Agreement.

Except as specifically modified herein or in prior amendments, all other terms
and conditions of the Agreement shall remain in full force and effect.

WHEREBY the parties enter into this Amendment as of the later of the two
signatures dates below ("the Effective Date of this Amendment Number 1").

            MICROSOFT CORPORATION                    GREENFIELD ONLINE, INC.

By (Signature)
              ------------------------          --------------------------------

Name:
     ---------------------------------          --------------------------------
(Print Clearly)

Title:
       -------------------------------          --------------------------------

Date:
      --------------------------------          --------------------------------
<PAGE>
                                 AMENDMENT NO. 2
                           TO THE COMMERCIAL AGREEMENT

This AMENDMENT NUMBER NO. 2 ("Amendment No. 2") to the Commercial Agreement (the
"Agreement") is made by and between GREENFIELD ONLINE, INC. ("GFOL") and
MICROSOFT CORPORATION ("Microsoft").

WHEREAS, the parties entered into a Commercial Agreement on November 28, 2001,
regarding an online Market Research Survey Service to be developed marketed and
serviced by GFOL and distributed by Microsoft over the Microsoft Network.

WHEREAS, the parties desire to enter into this Addendum to provide for the
development, marketing and sale of an "Entertainment Panel" comprised of
individuals recruited on the Microsoft Network. Terms not otherwise defined
herein will have the meaning ascribed to them in the Commercial Agreement.

NOW, THEREFORE, in consideration of the mutual promises and covenants contained
herein, the parties agree as follows:

1.    The following definitions will be added to Section 1:

      "ACTIVE ENTERTAINMENT PANEL MEMBER" means a Valid Entertainment Panel
      Member who has taken at least one Entertainment Related Survey within the
      past thirty (30) day period.

      "ENTERTAINMENT PANEL" means the collection of individuals who have
      signed-up and opted-in to receive invitations from GFOL to take
      entertainment-related online surveys.

      "ENTERTAINMENT PANEL GROSS REVENUE" means gross revenue earned by GFOL for
      Entertainment Panel Members completing Entertainment Related Surveys.

      "ENTERTAINMENT PANEL MEMBER" means an individual who has signed-up to
      become a member of the Entertainment Panel.

      "ENTERTAINMENT PANEL SIGN-UP PAGE" means the GFOL web page where
      individuals may sign-up to become a member of the Entertainment Panel.

      "ENTERTAINMENT RELATED SURVEYS" mean surveys related specifically to the
      following:

      i.    trailers, storyboards, concepts, sound tracks, advertising and
            promotional materials related to motion pictures;

      ii.   pilots, trailers, storyboards, concepts, advertising and promotional
            materials for television programs;

                                       1
<PAGE>
      iii.  television commercials, storyboards and concepts therefore;

      iv.   music videos, storyboards and concepts therefore;

      v.    the recording industry, including musical recordings, artwork,
            advertising and promotional materials;

      vi.   video games, including graphics, story lines, concepts, artwork,
            advertising and promotional materials; and,

      "INITIAL RECRUITMENT PERIOD" means the period of time commencing when
      Microsoft first published links to the Entertainment Panel Sign-up Page on
      MSN and ending when the number of Valid Entertainment Panel Members
      reaches [****].

"QUALIFYING SURVEY" means a survey taken by an Entertainment Panel Member which
GFOL receives payment for from a third party.

      "QUALIFYING SURVEY FEE"MEANS the $[****] fee paid by GFOL to Microsoft in
      connection with each Qualifying Survey taken by an Entertainment Panel
      Member.

      "RECRUITING FEE"means the $[****] fee paid by GFOL to Microsoft for each
      Entertainment Panel Member recruited by Microsoft via links displayed
      within MSN.

      "VALID ENTERTAINMENT PANEL MEMBER" means an Entertainment Panel Member
      that (i) has completed GFOL's double opt-in process for joining the
      Entertainment Panel; (ii) has not removed themselves from the
      Entertainment Panel; and (iii) whose email address on record with GFOL is
      valid.

2.    Section 2.11 is hereby added as follows:

      2.11  The Entertainment Panel. GFOL will:

            a.    Develop, host and maintain the Entertainment Panel Sign-up
                  Page on its servers and be solely responsible for all customer
                  support. The form and content of the Entertainment Panel
                  Sign-up Page will be materially similar to the mock-up
                  attached as Exhibit 5;

            b.    Be solely responsible for (i) all aspects involved in signing
                  up Entertainment Panel Members via the Entertainment Panel
                  Sign-up Page and (ii) any incentive or other payment to
                  Entertainment Panel Members;

            c.    As soon as reasonably practical after the redesign of GFOL's
                  database on the .Net platform (anticipated to be in August,
                  2002), adopt and utilize Microsoft Passport for all

                                       2
<PAGE>
                  Entertainment Panel Member authentication and sign-in
                  functionalities and will include Microsoft Passport in the
                  initial Entertainment Panel screening process;

            d.    Offer all media on the Entertainment Panel Sign-up Page in
                  Microsoft's WindowsMedia technology;

            e.    May only use the Entertainment Panel for the sole purpose of
                  requesting Entertainment Panel Members to fill out
                  Entertainment Related Surveys;

            f.    Segregate the Entertainment Panel from its other online panels
                  and shall not integrate or utilize the Entertainment Panel
                  Members for its other online panels (provided that this
                  restriction will not apply to those Entertainment Panel
                  Members who are or become a member of GFOL's other panels, it
                  being agreed that GFOL will not specifically target
                  Entertainment Panel Members to sign up for GFOL's other
                  panels); and

            g.    During the Initial Recruitment Period, provide Microsoft with
                  weekly reports concerning (i) the number of new Entertainment
                  Panel Members joining the Entertainment Panel during the
                  reporting period; (ii) the cumulative number of Entertainment
                  Panel Members, (iii) the total and average number of Valid
                  Entertainment Panel Members; (iv) the total number of Active
                  Entertainment Panel Members; and (v) the number of
                  Entertainment Related Qualifying Surveys completed by
                  Entertainment Panel Members during the reporting period. After
                  the Initial Recruitment Period, GFOL will provide Microsoft
                  with monthly reports, as detailed above, due within ten (10)
                  days after the end of each calendar month.

            h.    Obtain Microsoft's prior approval with respect to any
                  newsletters GOFL sends to Entertainment Panel Members.

3.    Section 3.6 is hereby added as follows:

      3.6   The Entertainment Panel. Microsoft will:

            a.    Promote the Entertainment Panel via links within MSN. The
                  creation, content, size and placement of all links shall be
                  within Microsoft's sole discretion, provided however that the
                  links shall link MSN end users directly to the Entertainment
                  Panel Sign-up Page, The parties agree that the goal of
                  displaying these links within MSN is to attract [****]
                  individuals appropriate for membership in the Entertainment
                  Panel. Microsoft shall be responsible for all costs associated
                  with displaying these links within MSN; and

            b.    Work with GFOL to modify Microsoft's placement of links within
                  MSN to the Entertainment Panel Sign-up Page if the

                                       3
<PAGE>
                  number of Valid Entertainment Panel Members falls below an
                  average of [****] in any given month after the Initial
                  Recruitment Period, or the number of Active Entertainment
                  Panel Members falls below [****] in any given month after the
                  Initial Recruitment Period.

            c.    At it's option, host an intermediate page (i.e. end users of
                  MSN who click on links to the Entertainment Panel within MSN
                  will first link to a page within MSN; all subsequent links on
                  this intermediate page will link to the Entertainment Panel
                  Sign-up Page).

4.    Section 9.6 is hereby added as follows:

      9.6   ENTERTAINMENT PANEL PAYMENTS. GFOL shall pay Microsoft a $[****]
            Recruiting Fee per new Entertainment Panel Member recruited via
            links displayed within MSN. Additionally, GFOL will pay Microsoft a
            $[****] Qualifying Survey Fee for each Entertainment Related,
            Qualifying Survey completed by an Entertainment Panel Member. Any
            Entertainment Panel payments made by GFOL to Microsoft under this
            Section 9.6 will not be credited toward the Guaranteed Minimum
            Payments detailed in Section 9.3 or the Cap on Quarterly Payments
            outlined in Section 9.4.1 of the Agreement. At the end of each
            three-month period during the Term of Addendum No. 2, GFOL will
            receive a credit against all Qualifying Survey Fees due to Microsoft
            equal to the amount of Recruiting Fees due to Microsoft for the same
            three-month period. If the Recruiting Fees due to Microsoft in any
            three month period are in excess of the Qualifying Survey Fees due
            to Microsoft for a three month period, that excess amount will be
            carried forward into succeeding three month periods as a credit
            against Qualifying Survey Fees.

5.    Section 14.1 is hereby modified as follows (amendments in italics):

14.1  TERM. This Agreement will begin on the Effective Date and will continue
      for a period of [****] from the Commercial Release Date, unless earlier
      terminated as set forth in this Section 14 (the "Term"). At GFOL's option,
      the Term may be terminated for convenience or otherwise by providing
      Microsoft notice of its intention to terminate within ninety (90) days in
      advance of the first anniversary of the Commercial Release Date. This
      Agreement may be terminated for convenience or otherwise by either party
      by providing the other with notice of its intention to terminate within
      ninety (90) days in advance of the second and third anniversary of the
      Commercial Release Date. This Amendment No. 2 may be terminated by
      Microsoft at any time, without cause, upon ninety (90) days prior

                                       4
<PAGE>
      written notice to GFOL, and such termination will apply to this Amendment
      No. 2 only. Upon such termination of Amendment No. 2, the Agreement will
      remain in effect until the expiration of the Term, unless earlier
      terminated as set forth in Section 14 of the Agreement.

6.    Section 14.4 is hereby modified as follows (amendments in italics):

14.4  RIGHTS AND OBLIGATIONS UPON TERMINATION OR EXPIRATION. Promptly upon
      termination or expiration of this Agreement GFOL will immediately cease
      and desist from all use of the MSN Template on the Co-Branded Survey Site
      and will delete all personally identifiable information regarding
      Entertainment Panel Members from its database and cease using the
      Entertainment Panel.

7.    A new Exhibit 5 is hereby added (see attached Exhibit 5).

Except as specifically modified herein or in prior amendments, all other terms
and conditions of the Agreement shall remain in full force and effect.

WHEREBY the parties enter into this Amendment as of the later of the two
signatures dates below ("the Effective Date of this Amendment Number 2").

MICROSOFT CORPORATION                     GREENFIELD ONLINE, INC.
("MICROSOFT")                             ("GFOL")

By                                        By
   -----------------------------------      ------------------------------------

Name                                      Name
    ----------------------------------        ----------------------------------

Title                                     Title
     ---------------------------------         ---------------------------------

Date                                      Date
     ---------------------------------         ---------------------------------

                                       5
<PAGE>
                                 AMENDMENT NO. 3
                           TO THE COMMERCIAL AGREEMENT

This AMENDMENT NUMBER NO. 3 ("Amendment No. 3") to the Commercial Agreement is
entered into by GREENFIELD ONLINE, INC. ("GFOL") and MICROSOFT CORPORATION
("Microsoft").

The parties entered into a Commercial Agreement on November 28, 2001, regarding
an online Market Research Survey Service to be developed marketed and serviced
by GFOL and distributed by Microsoft over the Microsoft Network.

The parties agree as follows:

1.    The following definition in Section 1 of the Agreement is hereby modified
      as follows (amendments in italics):

      "SURVEY(S)" means the market research survey(s) created by GFOL, or
      created by third parties as permitted by GFOL, and marketed and made
      available by GFOL on the Co-Branded Survey Site. GFOL will ensure that all
      Surveys created by third parties that GFOL markets and makes available on
      the Co-Branded Survey Site will be of comparable or higher quality than
      the Surveys created by GFOL.

2.    Termination of Amendment No. 3. The rights, obligations and duties imposed
      on the parties by Amendment No. 3 may be terminated by Microsoft at any
      time: (i) upon fifteen (15) days written notice to GFOL if GFOL breaches
      this Amendment No. 3 and fails to cure such breach within the fifteen day
      notice period; or (ii) without cause, upon thirty (30) days prior written
      notice to GFOL. Termination under this Section will apply to this
      Amendment No. 3 only and upon such termination, the Agreement will remain
      in full force and effect until the expiration of the Term, unless earlier
      terminated as set forth in Section 14 of the Agreement. Upon notice of
      termination under this Section, GFOL will use best efforts to remove all
      third party provided Surveys from the So-Branded Survey Site, provided
      however that GFOL will be allowed to continue posting Surveys created by
      third parties to the Co-Branded Survey Site for up to sixty (60) days
      beyond the effective date of termination in order to meet contractual
      commitments entered into by GFOL prior to receipt of a termination notice.

Except as specifically modified herein or in prior amendments, all other terms
and conditions of the Agreement will remain in full force and effect.

                                       1
<PAGE>
WHEREBY the parties enter into this Amendment as of the later of the two
signatures dates below ("Effective Date of Amendment No. 3").

MICROSOFT CORPORATION                     GREENFIELD ONLINE, INC.
("MICROSOFT")                             ("GFOL")

By                                        By
   -----------------------------------      ------------------------------------

Name                                      Name Dean Wiltse
    ----------------------------------        ----------------------------------

Title                                     Title President and CEO
     ---------------------------------         ---------------------------------

Date                                      Date
    ----------------------------------        ----------------------------------

                                       2
<PAGE>
                                 AMENDMENT NO. 4
                           TO THE COMMERCIAL AGREEMENT

This AMENDMENT NUMBER NO. 4 ("Amendment No. 4") to the Commercial Agreement is
entered into by GREENFIELD ONLINE, INC. ("GFOL") and MICROSOFT CORPORATION
("Microsoft") and is effective as of October 1, 2002 ("Amendment No. 4 Effective
Date").

WHEREAS: The parties entered into a Commercial Agreement on November 28, 2001,
regarding an online market research survey service to be developed, marketed and
maintained by GFOL and distributed by Microsoft over the Microsoft Network.

WHEREAS: The parties desire to modify the Commercial Agreement to allow GFOL to
recruit General Panel Members to participate in online marketing research
Surveys of a commercially reasonable nature via any source, including the
Microsoft Network.

The parties agree as follows:

1.    The following definitions in Section 1 of the Agreement are hereby added
      or modified as follows:

      "ACTIVE GENERAL PANEL MEMBER" means a Valid General Panel Member who has
      taken at least one (1) Survey within the past thirty (30) day period.

      "GENERAL PANEL" means the group of individuals recruited by GFOL via any
      source, including MSN, who have opted-in to take online marketing research
      Surveys of a commercially reasonable nature. General Panel Members
      recruited via MSN must be at least eighteen (18) years of age. Surveys
      presented to General Panel Members recruited via MSN will not contain any
      question or material that is profane, obscene, hateful, illegal or
      discriminatory.

      "GENERAL PANEL SIGN UP PAGE" means the web page within the Co-Branded
      Survey Site used to recruit General Panel Members.

      "INITIAL RECRUITMENT PERIOD" means in connection with the Entertainment
      Panel the period of time commencing when Microsoft first published Links
      to the Entertainment Panel Sign-up Page on MSN and ending when the number
      of Valid Entertainment Panel Members reaches [****], and in connection
      with the General Panel, the period of time commencing when Microsoft first
      published Links on MSN to the Co-Branded Survey Site, acting as a
      recruiting vehicle for the General Panel, and ending when the

                                        1
<PAGE>
      number of Valid General Panel Members reaches [****], but in no event
      beyond March 31, 2003.

      "MSN DOLLARS PROGRAM" means the incentive mechanism used to recruit and
      compensate General Panel Members recruited via MSN.

      "QUALIFYING SURVEY" means (i) in connection with the Entertainment Panel,
      a Survey taken by an Entertainment Panel Member and which GFOL receives
      payment from a third party, and (ii) in connection with the General Panel,
      a Survey taken by a General Panel Member recruited via MSN and which GFOL
      receives payment from a third party.

      "QUALIFYING SURVEY FEE" means (i) in connection with the Entertainment
      Panel the [****] fee paid by GFOL to Microsoft in connection with each
      Qualifying Survey taken by an Entertainment Panel Member, and (ii) in
      connection with the General Panel the [****] fee paid by GFOL in
      connection with each Qualifying Survey taken by a General Panel Member
      recruited via MSN.

      "RECRUITING FEE" means the [****] fee paid by GFOL to Microsoft for each
      Entertainment Panel Member and each General Panel Member recruited by
      Microsoft via Links displayed within MSN.

      "VALID GENERAL PANEL MEMBER" means a General Panel Member that (i) has
      completed GFOL's double opt-in process for joining the General Panel; (ii)
      has not removed themselves from the General Panel; (iii) whose email
      address on record with GFOL is valid, and (iv) has not previously
      registered to become a member of any other GFOL panel, including the
      Entertainment Panel, within the past twelve months.

      "PANEL MEMBER(S)" means those individuals recruited by GFOL via the
      Co-Branded Survey Site or other means via MSN, who opt-in to be members of
      a marketing research panel, owned and operated by GFOL and receive
      invitations from GFOL to take Surveys.

      "PORTAL" means any general interest subject web site available to the
      public on the Internet through direct or password protected access, either
      free or subscription based, that aggregates content and services such as
      search functionality and Links to other web sites for purposes of
      advertising or transactional revenue, including but not limited to, web
      sites such as AOL, Yahoo, Terra Lycos, Excite, iWon or Google.

                                       2
<PAGE>
      "ROUTER PAGE(S)" means those Co-Branded Survey Site page(s) that host a
      questionnaire which qualifies an End User as a potential Survey
      participant or, at GFOL's option, recruits an End User into the General
      Panel.

3.    Termination of Amendment No. 4. The rights, obligations and duties imposed
      on the parties by Amendment No. 4 may be terminated only in accordance
      with the terms of Section 14.

4.    Section 2.11 is hereby added as follows:

2.11 With regard to the General Panel Recruiting, GFOL will:

            2.11.1 Develop, host and maintain the General Panel Sign-up Page as
                  part of the Co-Branded Survey Site on its servers and be
                  solely responsible for all customer support. The form and
                  content of the General Panel Sign-up Page will be materially
                  similar to the mock-up set forth on Exhibit 5.

            2.11.2 Be solely responsible for (i) all aspects involved in
                  recruiting General Panel Members and (ii) payment of any
                  incentive or other payment to General Panel Members.

            2.11.3 Permanently identify all General Panel Members recruited via
                  the Co-Branded Survey Site as having been recruited via MSN.

            2.11.4 During the Initial Recruitment Period for the General Panel,
                  provide Microsoft with weekly reports containing (i) the
                  number of new General Panel Members recruited via MSN and
                  joining the General Panel during the reporting period; (ii)
                  the cumulative number of General Panel Members recruited via
                  MSN, (iii) the total and average number of Valid General Panel
                  Members recruited via MSN; (iv) the total number of Active
                  General Panel Members recruited via MSN; and (v) the number of
                  Qualifying Surveys completed by General Panel Members and
                  Entertainment Panel Members recruited via MSN during the
                  reporting period. After the Initial Recruitment Period, GFOL
                  will provide Microsoft with monthly reports, as detailed
                  above, due within ten (10) days after the end of each calendar
                  month.

            2.11.5 Track the number of times General Panel Members recruited via
                  MSN are emailed invitations to take Surveys, track the number
                  of Surveys initiated by General Panel Members

                                        3
<PAGE>
                  recruited via MSN and track the number of Qualified Surveys
                  completed by General Panel Members recruited via MSN.

            2.11.6 MSN Dollars. Implement the MSN Dollars Program upon
                  commercially reasonable terms to be agreed upon between the
                  parties.

            2.11.7 Once a quarter during the Term provide Microsoft with
                  completed Surveys via the General Panel for one (1) marketing
                  research study authored by MSN of no more than five hundred
                  (500) participants, with an incidence of greater than sixty
                  percent (60%) and of no more than five hundred (500)
                  participants that is no longer than fifteen (15) minutes. GFOL
                  will not be obligated to pay any Qualifying Survey Fees for
                  the Surveys provided to Microsoft pursuant to this Section
                  2.11.7.

            2.11.8 Provide custom marketing research firms that perform
                  marketing research for Microsoft a discount of ten percent
                  (10%) off GFOL's standard rate card price for accessing the
                  General Panel. This discount may not be taken in addition to
                  any other discount provided to any custom marketing research
                  firm performing services for Microsoft.

5.    Section 3.6 and 3.7 are added as follows

      3.6   With regard to the General Panel Recruiting, Microsoft will:

            3.6.1 During Q-4 of 2002, promote the opportunity to join the
            General Panel via Links within MSN or other media agreed to by the
            parties. The creation, content, size and placement of all Links
            shall be within Microsoft's sole discretion, provided however that
            the Links shall Link MSN End Users directly to the Router Page(s).
            The parties agree that the goal of displaying these Links within MSN
            is to attract [****] individuals appropriate for membership in the
            General Panel to join the General Panel. Microsoft shall be
            responsible for all costs associated with displaying these Links
            within MSN. GFOL will only be required to pay a Recruiting Fee for
            [****] of the Q-4 recruiting goal, and will notify MSN promptly upon
            receiving [****] General Panel Members, so that MSN may suspend its
            recruiting efforts for that quarter. Guarantee Quarterly Payments
            are suspended for Q4 2003.

            3.6.2 In 2003 and in each subsequent year of the Term, promote the
            opportunity to join the General Panel via Links within MSN or other
            media agreed to by the parties. The creation, content, size and
            placement of all Links shall be within Microsoft's sole discretion,

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<PAGE>
            provided however that the Links shall Link MSN End Users directly to
            the Co-Branded Survey Site. Microsoft shall be responsible for all
            costs associated with displaying these Links within MSN. GFOL will
            only be required to pay a Recruiting Fee for [****] of the quarterly
            recruiting goal, and will notify MSN promptly upon receiving an
            incremental [****] General Panel Members, so that MSN may suspend
            its recruiting efforts for that quarter.

            3.7 Microsoft will pay all incentives and data processing costs
associated with the marketing research study pursuant to Section 2.11.

6.    Section 4 Ownership will be amended as follows:

      4.    Ownership. GFOL will own all design, technology, code, and other
            materials provided by GFOL in connection with the Research Surveys
            and the Co-Branded Survey Site. Subject to its obligation to pay MSN
            Qualifying Survey Fees, GFOL will own the General Panel and the
            Entertainment Panel. Microsoft will own all design, technology,
            code, and other materials provided by Microsoft in connection with
            the Research Survey and the Co-Branded Survey Site.

6.    Section 6 Clicks Forecast will be amended as follows:

      6.    Clicks Forecast Commencing on December 1, 2002, and every four (4)
            weeks thereafter, GFOL will provide Microsoft with a forecast of the
            maximum number of Panel Members or Clicks, as the case may be, that
            it will require during the succeeding four (4) week period ("Panel
            Forecast" or "Click Forecast", and together "Forecasts"). These
            Forecasts will include the number of Clicks or General Panel
            Members, estimated number of Clicks, and general demographic
            information about the desired Survey participants or General Panel
            Members, as the case may be.

7.    Section 8 Exclusivity shall be deleted in its entirety and replaced with
      the following:

      8.    Exclusivity. During the Term, Microsoft will be the exclusive Portal
            promoting and distributing GFOL's online surveys. GFOL will not
            enter into any agreement with any other company for distribution or
            promotion of GFOL's online surveys via any other Portal. GFOL's
            exclusivity obligations will expire if Microsoft fails to meet its
            performance guarantee as provided for in Section 9.3.2 and 9.3.3
            below. Additionally, during the Term, GFOL will be Microsoft's
            exclusive third

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<PAGE>
            party online survey partner for recruiting Survey participants via
            integrated content, and Microsoft's exclusive third party online
            survey partner for recruiting members into an online marketing
            research panel via integrated content. Microsoft's exclusivity
            obligations shall expire if GFOL fails to pay any Guaranteed
            Quarterly Payment as provided for in Section 9.3. Notwithstanding
            the above, Microsoft may conduct its own online surveys or online
            surveys on behalf of Key Customers either directly or through third
            parties, provided that such online surveys, or recruitment for such
            online surveys, are not displayed on MSN pages containing GFOL's
            integrated content placements. In addition, Microsoft may sell
            banner advertisements to companies for the purpose of recruiting
            survey participants for online surveys other than GFOL's Surveys,
            provided that (i) Microsoft does not appoint a producer to manage
            the placement and content of such ads, and (ii) the ads will not be
            displayed on pages displaying GFOL's integrated content placements
            (if such blocking is not technically and economically feasible as of
            the commercial availability of the ad placement, it will be
            implemented as soon as technically and economically feasible).

8.    Section 9.2 Clicks Payment shall be deleted in its entirety.

9.    Section 9.3 Guaranteed Quarterly Payments shall be deleted in its entirety
      and replaced with the following:

      9.3   Guaranteed Quarterly Payments. Commencing on January 1, 2003, GFOL
            will guarantee Microsoft the following minimum quarterly payments,
            payable within 30 days of the end of each quarter, provided that
            Microsoft meets its performance guarantees as set forth below:

            9.3.1 [****], which may be comprised of any ratio of Panel
                  Recruiting Fees, Survey Fees or Click Fees at the rate of
                  [****] per Click. Subject to the provisions of Section 9.3.2
                  below, if the Guaranteed Quarterly Payment in any quarter is
                  in excess of Recruiting Fees, Survey Fees or Click Fees earned
                  by Microsoft in that quarter, the amount overpaid will be a
                  credit against fees due in subsequent quarters in excess of
                  the Guaranteed Quarterly Payment.

            9.3.2 In the event that in any two (2) consecutive quarters,
                  Microsoft fails to deliver a minimum of [****] General Panel
                  Members per quarter, GFOL will be relieved of the obligation
                  to make Guaranteed Quarterly Payments in future quarters until
                  the amount paid by GFOL in the prior quarters in excess of
                  amounts due

                                        6
<PAGE>
                  Microsoft for Recruiting Fees, Survey Fees and Click Fees for
                  such quarters, has been fulfilled by applying such overpayment
                  to amounts due for any fees due in such future quarters. For
                  example, if in the first two (2) quarters of 2003, MSN
                  recruits only [****] General Panel Members per quarter, and
                  GFOL does not owe Microsoft any other fees for such quarters,
                  GFOL would have a credit against all future fees in the amount
                  of [****] calculated as follows [two Guaranteed Quarterly
                  Payments equaling $[****] less total Recruiting Fees of
                  $[****] ([****] panelists x $[****] per panelist)], to be
                  applied toward any and all fees due for future quarters. GFOL
                  would also be relieved of the obligation to make Guaranteed
                  Quarterly Payments for future quarters until all of the [****]
                  credit had been applied to such fees. For purpose of
                  clarification, GFOL will pay Microsoft for any fees associated
                  with any ratio of Panel Recruiting Fees, Survey Fees or Click
                  Fees that exceed the then-current credit.

            9.3.3 In the event that Microsoft fails to recruit a total of [****]
                  or more General Panel Members in any two (2) consecutive
                  quarters, in addition to the right to the credits set forth in
                  Section 9.3.1 and 9.3.2, GFOL will be relieved of its
                  obligation to make Guaranteed Quarterly Payments for the
                  remainder of the Term. For purpose of clarification, GFOL will
                  pay Microsoft for any fees associated with any ratio of Panel
                  Recruiting Fees, Survey Fees or Click Fees earned in all
                  subsequent quarters.

            9.3.4 Within thirty (30) days of the end of the Term, Microsoft
                  shall refund any overpayment unused by GFOL if accrued
                  Guaranteed Quarterly Payments balance is in excess of $[****]
                  otherwise that excess amount will be carried forward into
                  succeeding quarters as a credit against Qualifying Survey
                  Fees.

9.    Section 9.7 is added as follows:

      9.7   General Panel Payments for Q-4 2002 Recruiting

            9.7.1 GFOL shall pay Microsoft a [****] Recruiting Fee for each new
            General Panel Member recruited via Links displayed within MSN, or
            other media agreed to by the

                                        7
<PAGE>
            parties, for up to [****] General Panel Members recruited during the
            Q-4 of 2002. Additionally, GFOL will pay Microsoft a [****]
            Qualifying Survey Fee for each Qualifying Survey completed by a
            General Panel Member. On January 1, 2003, GFOL will receive a credit
            against all Qualifying Survey Fees due to Microsoft, equal to the
            amount of Recruiting Fees due to Microsoft for Q-4 of 2002. If the
            Recruiting Fees due to Microsoft in Q-4 of 2002 are in excess of the
            Qualifying Survey Fees due to Microsoft for that period, that excess
            amount will be carried forward into succeeding quarters as a credit
            against Qualifying Survey Fees.

      9.7.2 In 2003 and each subsequent year of the Term, in addition to the
            Guaranteed Quarterly Payments provided for in Section 9.3, GFOL
            shall pay Microsoft a [****] Qualifying Survey Fee for each
            Qualifying Survey completed by a General Panel Member recruited via
            the Co-Branded Survey Site in 2003 and each subsequent year of the
            Term. All payments made by GFOL to Microsoft under this Section 9.7
            will be credited toward the Guaranteed Quarterly Payments detailed
            in Section 9.3 or the cap on Quarterly Payments outlined in Section
            9.4 of the Agreement. At the end of Q-1 of 2003 and at the end of
            each subsequent quarter, GFOL will receive a credit against all
            Qualifying Survey Fees due for that quarter equal to the Recruiting
            Fees due for such quarter. If the Recruiting Fees due to Microsoft
            in any such quarter are in excess of the Qualifying Survey Fees due
            to Microsoft for that period, that excess amount will be carried
            forward into succeeding quarters as a credit against Qualifying
            Survey Fees.

10.   Section 14.1 Term is deleted in its entirety and replaced with the
      following:

                                       8
<PAGE>
      14.1  Term. This Agreement, and all Amendments hereto will begin on their
            Effective Dates (each as defined in such Agreement or Amendment) and
            will continue for a period of [****] from February 8, 2002 (the
            Commercial Release Date), unless earlier terminated as set forth in
            this Section 14 (the "Term"). This Agreement may be terminated for
            convenience or otherwise by either party by providing the other with
            written notice of its intention to terminate within ninety (90) days
            in advance of the third and fourth anniversary of the Commercial
            Release Date.

11.   Section 14.4 Rights and Obligations upon Termination or Expiration (which
      was incorrectly numbered in the original Agreement) is deleted in its
      entirety and replaced the following Section 14.6:

      14.6  Rights and Obligations upon Termination or Expiration. Promptly upon
            termination or expiration of this Agreement GFOL will immediately
            cease and desist from all use of the MSN Template on the Co-Branded
            Survey Site. GFOL will retain all personally identifiable
            information regarding Entertainment Panel Members and General Panel
            Members recruited via MSN after termination or expiration, and shall
            continue to pay MSN Qualifying Survey Fees until such time as GFOL
            ceases to conduct surveys using the General and Entertainment Panel
            members recruited via MSN.

Except as specifically modified herein or in prior Amendments, all other terms
and conditions of the Agreement will remain in full force and effect.

WHEREBY the parties enter into this Amendment No. 4 as of the Amendment No. 4
Effective Date.

MICROSOFT CORPORATION                     GREENFIELD ONLINE, INC.
("MICROSOFT")                             ("GFOL")

By                                        By
   -----------------------------------      ------------------------------------

Name                                      Name Dean Wiltse
    ----------------------------------         ---------------------------------

Title                                     Title President and CEO
     ---------------------------------          --------------------------------

                                       9

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