Document:

exv4w11

Exhibit 4.11

SUBSCRIPTION AGENT AGREEMENT

                                        , 200_

American Stock Transfer & Trust Company, LLC

59 Maiden Lane

New York, New York 10038

Ladies and Gentlemen:

In connection with your appointment as Subscription Agent in the transaction described herein,
                                         Inc. (the Company), hereby confirms its arrangements with you as follows:

	1.	 	Rights Offering — The Company is offering (the “Rights offering”) to the holders of
shares of its Common Stock, par value $      per share (“Common Stock”), on           , 200_
(the “Record Date”), the right (“Rights”) to subscribe for Units (“Units”), each Unit
consisting of                . Except as set forth under Paragraphs 8 and 9 below,
Rights shall cease to be exercisable at 5:00 p.m., New York City time, on           ,
200___ or such later date of which the Company notifies you orally and confirms in writing (the
“Expiration Date”).       Right(s) is/are being issued for       Common Share(s) held on the
Record Date.                      Right(s) and payment in full of the subscription price of
$      (the “Subscription Price”) is/are required to subscribe for one Unit. Rights are
evidenced by transferable subscription certificates in registered form (“Subscription
Certificates”). Each holder of Subscription Certificate(s) who exercises the holder’s right to
subscribe for all Units that can be subscribed for with the Rights evidenced by such
Subscription Certificate(s) (the “Basic Subscription Right”) will have the right to subscribe
for additional Units, if any, available as a result of any unexercised Rights (such additional
subscription right being referred to hereafter as the “Additional Subscription Privileged”).
The Rights Offering will be conducted in the manner and upon the terms set forth in the
Company’s Prospectus dated                , 200___ (the “Prospectus”), which is incorporated
herein by reference and made a part hereof as if set forth in full herein.

	2.	 	Appointment of Subscription Agent — You are hereby appointed as Subscription Agent to
effect the Rights offering in accordance with the Prospectus. Each reference to you in this
letter is to you in your capacity as Subscription Agent unless the context indicates
otherwise.

	3.	 	Delivery of Documents — Enclosed herewith are the following, the receipt of which you
acknowledge by your execution hereof:
	 
	 	 	(a) a copy of the Prospectus;
	 
	 	 	(b) the form of Subscription Certificate (with instructions);
	 
	 	 	(c) resolutions adopted by the Board of Directors of the Company in connection with
the Rights Offering, certified by the secretary of the Company; and

	 
	 	 	(d) Notice of Guaranteed Delivery.

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	 	 	As soon as is reasonably practical, you shall mail or cause to be mailed to each holder of
Common Shares at the close of business on the Record Date a Subscription Certificate
evidencing the Rights to which such holder is entitled, a Notice of Guaranteed Delivery, a
Prospectus and an envelope addressed to you. Prior to mailing, the Company will provide you
with blank Subscription Certificates which you will prepare and issue in the names of
holders of Common Shares of record at the close of business on the Record Date and for the
number of Rights to which they are entitled. The Company will also provide you with a
sufficient number of copies of each of the documents to be mailed with the Subscription
Certificates.

	4.	 	Subscription Procedure -
	 
	 	 	(a) Upon your receipt prior to 5:00 p.m., New York City time, on the Expiration Date (by
mail or delivery), as Subscription Agent, of (ii) any Subscription Certificate completed and
endorsed for exercise, as provided on the reverse side of the Subscription Certificate
(except as provided in paragraph 8 hereof), and (ii) payment in full of the Subscription
Price in U.S. funds by check, bank draft or money order payable at par (without deduction
for bank service charges or otherwise) to the order of American Stock Transfer & Trust
Company, you shall as soon as practicable after the Expiration Date, but after performing
the procedures described in subparagraphs (b) and (c) below, mail to the subscriber’s
registered address on the books of the Company certificates representing the securities
underlying each Unit duly subscribed for (pursuant to the Basic Subscription Right and the
Additional Subscription Privilege) and furnish a list of all such information to the
Company.
	 
	 	 	(b) As soon as practicable after the Expiration Date you shall calculate the number of Units
to which each subscriber is entitled pursuant to the Additional Subscription Privilege. The
Additional Subscription Privilege may only be exercised by holders who subscribe to all the
Units that can be subscribed for under the Basic Subscription Right. The Units available
for additional subscriptions will be those that have not been subscribed and paid for
pursuant to the Basic Subscription Right (the “Remaining Units”). Where there are
sufficient Remaining Units to satisfy all additional subscriptions by holders exercising
their rights under the Additional Subscription Privilege, each holder shall be allotted the
number of Additional Units subscribed for. If the aggregate number of Units subscribed for
under the Additional Subscription Privilege exceeds the number of Remaining Units, the
number of Remaining Units allotted to each participant in the Additional Subscription
Privilege shall be the product (disregarding fractions) obtained by multiplying the number
of Remaining Units by a fraction of which the numerator is the number of Units subscribed
for by that participant under the Additional Subscription Privilege and the denominator is
the aggregate number of Remaining Units subscribed for by all participants under the
Additional Subscription Privilege. Any fractional Unit to which persons exercising their
Additional Subscription Privilege would otherwise be entitled pursuant to such allocation
shall be rounded to the next whole Unit.
	 
	 	 	(c) Upon calculating the number of Units to which each subscriber is entitled pursuant to
the Additional Subscription Privilege and the amount overpaid, if any, by each subscriber,
you shall, as soon as practicable, furnish a list of all such information to the Company.

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	 	 	(d) Upon calculating the number of Units to which each subscriber is entitled pursuant to
the Additional Subscription Privilege and assuming payment for the additional Units
subscribed for has been delivered, you shall mail, as contemplated in subparagraph (a)
above, the certificates representing the additional securities which the subscriber has been
allotted. If a lesser number of Units is allotted to a subscriber under the Additional
Subscription Privilege than the subscriber has tendered payment for, you shall remit the
difference to the subscriber without interest or deduction at the same time as certificates
representing the securities allotted pursuant to the Additional Subscription Privilege are
mailed.
	 
	 	 	(e) Funds received by you pursuant to the Basic Subscription Right and the Additional
Subscription Privilege shall be held by you in a segregated account. Upon mailing
certificates representing the securities and refunding subscribers for additional Units
subscribed for but not allocated, if any, you shall promptly remit to the Company all funds
received in payment of the Subscription Price for Units sold in the Rights Offering.

	5.	 	Subdivision. Sale or Transfer of Rights —  Until 5:00 p.m., New York City time, on
the third business day prior to the Expiration Date, you shall facilitate subdivision or
transfers of Subscription Certificates by issuing new Subscription Certificates in accordance
with the instructions set forth on the reverse side of the Subscription Certificates.

	6.	 	Defective Exercise of Rights Lost Subscription Certificates — The Company shall have
the absolute right to reject any defective exercise of Rights or to waive any defect in
exercise. Unless requested to do so by the Company, you shall not be under any duty to give
notification to holders of Subscription Certificates of any defects or irregularities in
subscriptions. Subscriptions will not be deemed to have been made until any such defects or
irregularities have been cured or waived within such time as the Company shall determine. You
shall as soon as practicable return Subscription Certificates with the defects or
irregularities which have not been cured or waived to the holder of the Rights. If any
Subscription Certificate is alleged to have been lost, stolen or destroyed, you should follow
the same procedures followed far lost stock certificates representing Common Shares you use in
your capacity as transfer agent for the Company’s Common Shares.

	7.	 	Late Delivery —  If prior to 5:00 p.m., New York City time, on the Expiration Date
you receive (i) payment in full of the Subscription Price for the Units being subscribed for
and (ii) a guarantee notice substantially in the form of the Notice of Guaranteed Delivery
delivered with the Subscription Certificate, from a financial institution having an office or
correspondent in the United States, or a member firm of any registered United States national
securities exchange or of the National Association of Securities Dealers, Inc. stating the
certificate number of the Subscription Certificate relating to the Rights, the name and
address of the exercising subscriber, the number of Rights represented by the Subscription
Certificate held by such exercising subscriber, the number of Units being subscribed for
pursuant to the Rights and guaranteeing the delivery to you of the Subscription Certificate
evidencing such Rights within three NASDAQ National Market (“NNM”) trading days following the
date of the Notice of Guaranteed Delivery, then the Rights may be exercised even though the
Subscription Certificate was not delivered to you prior to 5:00 p.m., New York City time, on
the Expiration Date, provided that within three NNM trading days following the date of the
Notice of Guaranteed Delivery you receive the properly completed Subscription Certificate
evidencing the Rights being exercised, with signatures guaranteed if required.

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	8.	 	Delivery — You shall deliver to the Company the exercised Subscription Certificates
in accordance with written directions received from the Company and shall deliver to the
subscribers who have duly exercised Rights at their registered addresses certificates
representing the securities subscribed for as instructed on the reverse side of the
Subscription Certificates.

	9.	 	Reports — You shall notify the Company by telephone on an before the close of
business an each business day during the period commencing 5 business days after the mailing
of the Rights and ending at the Expiration Date (and in the case of guaranteed deliveries
ending three NNM trading days after the Expiration Date) (a “daily notice”), which notice
shall thereafter be confirmed in writing, of (i) the number of Rights exercised an the day
covered by such daily notice, (ii) the number of Rights subject to guaranteed exercises on the
day covered by such daily notice, (iii) the number of Rights for which defective exercises
have been received on the day covered by such daily notice, and (iv) the cumulative total of
the information set forth in clauses (i) through (iii) above. At or before 5:00 p.m., New
York City time, on the first NNM trading day following the Expiration Date you shall certify
in writing to the Company the cumulative total through the Expiration Date of all the
information set forth in clauses (i) through (iii) above. At or before 10:00 a.m., New York
City time, on the fifth NNM trading day following the Expiration Date you will execute and
deliver to the Company a certificate setting forth the number of Rights exercised pursuant to
a Notice of Guaranteed Delivery and as to which Subscription Certificates have been timely
received. You shall also maintain and update a listing of holders who have fully or partially
exercised their Rights, holders who have transferred their Rights and their transferees, and
holders who have not exercised their Rights. You shall provide the Company or its designees
with such information compiled by you pursuant to this paragraph 9 as any of them shall
request.

	10.	 	Future Instructions – With respect to notices or instructions to be provided by the
Company hereunder, you may rely and act on any written instruction signed by any one or more
of the following authorized officers or employees of the Company:

	11.	 	Payment of Expenses — The Company will pay you compensation for acting in your
capacity as Subscription Agent hereunder in the amount of $___ plus your reasonable
out-of-pocket expenses. The Company will pay an additional fee equal to one-third of the
Subscription Agent fee for each extension of the Offering, plus any out-of-pocket expenses
associated with such extension.
	 
	 	 	Fees will be paid by:

Name:

Attention:

Address:

Address:

Address:

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Facsimile:

Phone:

Email:

	12.	 	Counsel — You may consult with counsel satisfactory to you, which may be counsel to
the Company, and the advice or opinion of such counsel shall be full and complete
authorization and protection in respect of any action taken, suffered or omitted by you
hereunder in good faith and in accordance with such advice an opinion of such counsel.

	13.	 	Indemnification — The Company covenants and agrees to indemnify and hold you harmless
against any costs, expenses (including reasonable fees of legal counsel), losses or damages,
which may be paid, incurred or suffered by or to which you may become subject arising from or
out of, directly or indirectly, any claim or liability resulting from your actions as
Subscription Agent pursuant hereto; provided that such covenant and agreement does not extend
to such costs, expenses, losses and damages incurred or suffered by you as a result of, or
arising out of, your own gross negligence, misconduct or bad faith or that of any employees,
agents or independent contractors used by you in connection with performance of your duties as
Subscription Agent hereunder.

	14.	 	Notices —  Unless otherwise provided herein, all reports, notices and other
communications required or permitted to be given hereunder shall be in writing and delivered
by hand or confirmed telecopy or by first class U.S. mail, postage prepaid, shall be deemed
given if by hand or telecopy, upon receipt or if by U.S. mail, three business days after
deposit in the U.S. mail and shall be addressed as follows
	 
	 	 	(a) If to the Company, to:
	 
	 	 	(b) If to you, to:

American Stock Transfer & Trust Company, LLC

59 Maiden Lane

New York, N.Y. 10038

Attention: George Karfunkel

Telephone: (718) 921-8200

Telecopy: (718) 236-4588

Yours truly,

	 	 	 	 	 	 	 
	 

	 	By:	 	 	 	 
	 

	 	 	 	 

	 	 
	 

	 	Name:	 	 	 	 
	 

	 	 	 	 

	 	 
	 

	 	Title:	 	 	 	 
	 

	 	 	 	 

	 	 

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Agreed & Accepted:

AMERICAN STOCK TRANSFER & TRUST COMPANY, LLC

	 	 	 	 	 
	By:
	 	 	 	 
	 

	 	 

	 	 
	Name:
	 	 	 	 
	 

	 	 

	 	 
	Title:
	 	 	 	 
	 

	 	 

	 	 

6exv4w12

Exhibit 4.12

September 29, 2009

Ms. Vicki Baue

Cosi, Inc.

1751 Lake Cook Road, Suite 600

Deerfield, IL 60015

Re: Rights Offering for Cosi, Inc. 

Dear Vicki:

This Letter of Agreement sets forth the terms and conditions of engagement of Laurel Hill Advisory
Group, LLC (“Laurel Hill”) by Cosi, Inc. (“COSI”) to act as information agent in connection with
its rights offering (the “Rights Offer”).

Under the terms of this Agreement:

Services: Laurel Hill shall perform the following services:

Prior to filing the rights offer:

	 	a)	 	Review the documents and make recommendations where appropriate;
	 
	 	b)	 	Devise and implement the most efficient strategy for obtaining the support of both
“street-name” and registered shareholders and recommend the specific tactics necessary to
maximize participation;

In conjunction with the filing of the rights offer:

	 	c)	 	Draft, print and mail the requisite search notice to all banks, brokers and nominees,
performing follow-up communication where necessary with those firms which do not respond to
the initial notice;
	 
	 	d)	 	Follow up with each bank and broker (including ADP/Broadridge) to confirm receipt of all
material and make certain that all material has been forwarded in a timely manner;
	 
	 	e)	 	Monitor and solicit positions on a daily basis, regularly communicating with COSI regarding
the status of these positions;
	 
	 	f)	 	Commence a telephone solicitation campaign from selected registered and “street-name”
retail holders, if mutually agreed;
	 
	 	g)	 	Conduct the solicitation of participation from banks, brokers and nominees, with direct
phone contact of all major institutional holders, if mutually agreed;
	 
	 	h)	 	Provide timely reports to COSI, outlining the Offer, detailing the progress of the
solicitation;

Fees. In consideration of Laurel Hill providing the services listed above, COSI shall pay
Laurel Hill the fees listed below plus all reasonable out-of-pocket expenses. The fees are the
following:

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	 	1)	 	$6,500 to be paid after completion or termination of the Rights Offering;
plus
	 
	 	2)	 	$500 for each 10-day extension of the rights Offering, to be paid after
completion or termination of the Rights Offering; plus
	 
	 	3)	 	Out of pocket expenses to be paid at the completion or termination of the
Rights Offer.

The expenses are as follows:

	 	a)	 	expenses incidental to the solicitation, including the preparation and mailing of the
notice and inquiry required by Rule 13-e3 of the Securities Exchange Act of 1934, as
amended (the “Exchange Act”), and postage and freight charges incurred in delivering rights
offer materials;
	 
	 	b)	 	expenses incurred by Laurel Hill in working with its agents or other parties involved
in the Offer, including charges for bank threshold lists, data processing, telephone
directory assistance, facsimile transmissions or other forms of electronic communication
and delivery of rights to COSI’s Depositary;
	 
	 	c)	 	expenses incurred by Laurel Hill at COSI’s request or for COSI’s convenience, including
copying expenses, expenses relating to the printing of additional and/or supplemental
material and travel expenses of Laurel Hill’s executives; and
	 
	 	d)	 	any other fees and expenses authorized by COSI and resulting from extraordinary
contingencies which arise during the course of solicitation, including fees and expenses
for advertising, (including production and posting), media relations, stock watch and
analytical services.
	 
	 	e)	 	Expense of $4.50 per telephone call for outbound and inbound calls to shareholders.

Compliance with Applicable Laws. COSI and Laurel Hill hereby represent to one another that
each shall use its best efforts to comply with all applicable laws relating to the Rights Offer,
including, without limitation, the Exchange Act and the rules and regulations promulgated
thereunder.

Indemnification. COSI agrees to indemnify and hold harmless Laurel Hill and its
stockholders, officers, directors, employees, agents and affiliates against any and all claims,
costs, damages, liabilities, judgments and expenses, including the reasonable and customary fees,
costs and expenses of counsel retained by Laurel Hill, which result from claims, actions, suits,
subpoenas, demands or other proceedings brought against or involving Laurel Hill which directly
relate to or arise out of Laurel Hill’s performance of the Services (except for costs, damages,
liabilities, judgments or expenses which shall have been determined by a court of law pursuant to a
final and nonappealable judgment to have directly resulted from Laurel Hill’s gross negligence, bad
faith or intentional misconduct). Laurel Hill shall not settle or compromise any claim for which
seeks indemnification hereunder without the prior written consent of COSI. In addition the
prevailing party shall be entitled to reasonable attorneys’ fees and court costs in any action
between the parties to enforce the provisions of this Agreement, including the indemnification
rights contained in this paragraph. The indemnity obligations set forth in this paragraph shall
survive the termination of this Agreement.

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Governing Law. This Agreement shall be governed by the substantive laws of the State of
Delaware without regard to its principles of conflicts of laws, and shall not be modified in any
way, unless pursuant to a written agreement which has been executed by each of the parties hereto.
The parties agree that any and all disputes, controversies or claims arising out of or relating to
this Agreement (including any breach hereof) shall be subject to the jurisdiction of the federal
and state courts in Delaware or New York.

Confidentiality. Laurel Hill agrees to preserve the confidentiality of (i) all material
non-public information provided by COSI or its agents for Laurel Hill’s use in fulfilling its
obligations hereunder and (ii) any information developed by Laurel Hill based upon such material
non-public information (collectively, “Confidential Information”). COSI agrees that all reports,
documents and other work product provided to COSI by Laurel Hill pursuant to the terms of this
Agreement are for the exclusive use of COSI and may not be disclosed to any other person or entity
other than COSI’s representatives and advisors without the prior written consent of Laurel Hill,
which consent shall not be unreasonably withheld. The confidentiality obligations set forth in
this paragraph shall survive the termination of this Agreement.

This Agreement constitutes the entire agreement and supersedes all prior agreements and
understandings, both written and oral, among the parties hereto with respect to the subject matter
hereof. This Agreement shall be binding upon all successors to COSI (by operation of law or
otherwise).

This Agreement may be executed in counterparts, each of which shall be deemed and original and all
of which taken together shall constitute one and the same instrument. Signature by facsimile or
other similar electronic transmission is hereby authorized and shall have the same force and effect
as an original.

If the above is agreed to by you, please execute and return a signed, dated copy of this Agreement
to The Laurel Hill Advisory Group, LLC, 2 Robbins Lane, Suite 201, Jericho, New York 11753.

Agreed to and accepted as of

the date first set forth above:

	 	 	 	 	 	 	 	 	 	 	 
	COSI Inc.	 	 	 	LAUREL HILL ADVISORY GROUP, LLC	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	By:

	 	/s/ Vicki Baue
	 	 	 	By:	 	 	 	 
	 

	 	 

Vicki Baue
	 	 
	 	 	 	 

Jon E. Einsidler
	 	 

	 
	 	 	 	 	 	 	 	 	 	 
	Title:

	 	V. P. and General Counsel
	 	 	 	Title:
	 	Partner	 	 
	 

	 	 

	 	 
	 	 	 	 

	 	 

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