Document:

Offer letter from NetSolve to Jeffrey Quade

EXHIBIT 10.19 
 
February 12, 2003 
 
Mr. Jeffrey J. Quade 
3332 Vintage Drive 
Round Rock, TX 78664 
 
Dear Jeff: 
 
On behalf of NetSolve,
Incorporated, I am pleased to offer you the role of Vice President – Human Resources, reporting to David Hood, CEO beginning on Monday, March 10, 2003. In this executive leadership position, you will have the opportunity to be an important
partner in that of NetSolve’s and your success. 
 
The monthly base
salary for this position will be $14,583.34 ($175,000.00 on an annualized basis) and will be paid on a semi-monthly basis. Pay periods currently end on the 15th day and the last day of each month. You will also be eligible for participation in the NetSolve’s Fiscal Year 2004 Management Incentive Plan. 
 
You will accrue your first 40 hours of vacation once you have completed six months of service. Thereafter, you will accrue 3.3334 hours
of vacation per pay period. This equates to two weeks of vacation once you have completed a year of service. In addition, you will be entitled to five personal holidays for the 2003 calendar year. 
 
At the next regular meeting of the Board of Directors, we will recommend that you be
issued Stock Options to purchase 50,000 shares of NetSolve Incorporated common stock, of which the maximum amount allowable under applicable regulations will be Incentive Stock Options with the remainder being non-qualified stock options, all
pursuant to the Company’s stock option plan. The actual approval and grant of options, and the option price, will be subject to Board of Director’s approval and the provisions of the plan. 
 
In addition to the above, NetSolve also offers employee benefits including group medical
and dental insurance, 401(k) Plan, and a 125 Cafeteria Plan. You will become eligible for these benefits under, and subject to, the plans offered by the Company, which may be modified in the future to meet individual and Company needs. 
 
All offers of employment made by NetSolve are contingent upon the following:

	 	•	 	You are able to establish that you are authorized to work in the U.S.A. by the third day following your hire date; and 

	 	•	 	You agree to, and we receive, satisfactory results on a background check of your education, work, driving, and criminal history; and 

	 	•	 	You sign the enclosed NetSolve Proprietary Information and Inventions Agreement. 

 
As with all our employees, if you should
accept and then change your mind later, you can terminate your employment at any time for any or no reason, as can the Company, it being understood that your employment with the Company will be on an “at will” basis. 
 
Please use the enclosed small token gift pen to sign and date below your acceptance of
this offer of employment and return one copy. The other original is for your personal records. We look forward to seeing you on March 10th. Upon your arrival at 8:30AM that day, please ask the receptionist to call me and I shall be pleased to escort you to your new work area. 
 
With the next week, you will be contacted by Jenny Voigt (340-3029) or Brianna Bohac (340-3154) to set up an appointment for your initial new hire
orientation/on-boarding meeting. 
 
Jeff, in closing, please know that
speaking for the HR organization and myself, we are extremely excited and encouraged to have you as our new team leader. 
 
Sincerely, 
 
/s/ Deborah Cerbone 
Deborah
Cerbone 
Dir., Talent & Career Opportunities 
 
:dc 
Enclosures 
 
I accept this offer of employment at NetSolve, Inc. 
 
/s/ Jeffrey J. Quade 

Jeffrey J. Quade
                                        Date:Offer letter from NetSolve to Gregory Jones

EXHIBIT 10.20 
 
March 4, 2003 
 
Mr. Gregory K. Jones 
10109 Inshore Road 
Austin, TX 78730 
 
Dear Greg: 
 
On behalf of NetSolve, Incorporated, I am pleased to offer you the role of Vice
President of Sales. This position reports to David Hood, CEO and will begin on Monday, March 24, 2003 in a virtual capacity and at NetSolve’s corporate headquarters on March 31, 2003. As a member of the Executive Leadership Team, you will have
the opportunity to be an important partner in that of the company’s and your success. 
 
The monthly base salary for this position will be $16,666.67 ($200,000.00 annualized) and will be paid on a semi-monthly basis. In addition to your base, you will be eligible for a sales incentive bonus equal to 40% of your annual
base salary to be paid at 10% each quarter. Specifics regarding quota attainment will be outlined in your NetSolve Sales Compensation Plan document, which you will receive within the first 30 days of your arrival. Pay periods currently end on the
15th day and the last day of each month. 
 
You will accrue your first 40 hours of vacation once you have completed six months of service. Thereafter, you will accrue 3.3334 hours of vacation per pay period.
This equates to two weeks of vacation once you have completed a year of service. In addition, you will be entitled to four personal holidays in addition to NetSolve’s regular holiday schedule for the 2003 calendar year. 
 
At the next regular meeting of the Board of Directors, we will recommend that you be
issued Stock Options to purchase 50,000 shares of NetSolve Incorporated common stock, of which the maximum amount allowable under applicable regulations will be Incentive Stock Options with the remainder being non-qualified stock options, all
pursuant to the Company’s stock option plan. The actual approval and grant of options, and the option price, will be subject to Board of Director’s approval and the provisions of the plan. 
 
In addition to the above, NetSolve also offers employee benefits including group medical
and dental insurance, 401(k) Plan, and a 125 Cafeteria Plan which are effective on your first date of employment. You will become eligible for these benefits under, and subject to, the plans offered by the Company, which may be modified in the
future to meet individual and Company needs. 
 
All offers of
employment made by NetSolve are contingent upon the following: 

	 	•	 	You are able to establish that you are authorized to work in the U.S.A. by the third day following your hire date; and 

	 	•	 	You agree to, and we receive, satisfactory results on a background check of your education, work, driving, and criminal history; and 

	 	•	 	You sign the enclosed NetSolve Proprietary Information and Inventions Agreement. 

 
As with all our employees, if you should accept and then change your mind later, you can terminate your employment at any time for any
or no reason, as can the Company, it being understood that your employment with the Company will be on an “at will” basis. 
 
The Board of Directors has, by special exception, agreed to provide to you with a Change of Control Agreement that will be in effect for two (2) years from your
official date of employment. The specifics regarding the terms of the agreement will be given to you within 60 days of your first day of official employment. Please understand this is a rare and unique request. 
 
Please use the enclosed gift pen to sign and date below your acceptance of this offer of
employment and return one original copy to me by fax at 340-3370. The other original is for your personal records. We look forward to seeing you on March 31st. Upon your arrival at 8:30AM, please ask the receptionist to call me, as I shall be pleased to escort you to your new work area. 
 
With the next week, you will be contacted by Jenny Voigt (340-3029), Brianna Bohac (340-3154) and Jennifer Mann (340-3313) and Mitch Harper (340-3018), members of
our Human Resources, Corporate Administration and IT groups regarding your new hire orientation and other pertinent on-boarding activities. 
 
Greg, I wish to personally welcome you to the NetSolve Team. I shall look forward to working with you and your team. 
 
Sincerely, 
 
/s/ Deborah Cerbone 
Deborah Cerbone

Dir., Talent & Career Opportunities 
 
:dc 
Enclosures 
 
I accept this offer of employment at NetSolve, Inc. 
 
/s/ Gregory K. Jones 

Gregory K. Jones
                                Date: 
 

	 cc:
	 	 David Hood, CEO

	 	 	 Ken Kieley, CFO

 

-2-Offer letter from NetSolve to Terry Sadowski

EXHIBIT 10.21 
 
November 15, 2002 
 
Mr. Terry Sadowski 
 
Re: Employment With NetSolve, Incorporated 
 
Dear Terry, 
 
On behalf of the entire NetSolve, Incorporated
(the “Company” or “NetSolve”) team, I am pleased to present our offer to you to become NetSolve’s new Vice President of Marketing, and an officer of NetSolve. 
 
We at NetSolve have all enjoyed getting to know you and we look forward to welcoming you and Kelly to NetSolve. We believe that you are
well qualified to help lead NetSolve to continued growth and success. We also believe, as I know you do, that becoming Vice President of Marketing of NetSolve is an outstanding and timely opportunity for you to capitalize upon your talents and
experience, and for you to continue to attain your personal goals. 
 
We have
given careful thought to compensation arrangements that would be appropriate for your professional stature and to NetSolve precedents and policies. Accordingly, below is a description of the terms of our offer of employment to you. 
 

	 	1.	 	Position and Duties: Your title will be Vice President of Marketing. In this capacity, you will be reporting directly to the CEO and President of NetSolve, Inc. and be
responsible for all aspects of marketing including pricing, promotion, distribution and product. 

 

	 	2.	 	Base Salary: Your initial base salary will be $17,500 per month ($210,000 on an annualized basis), less standard payroll taxes and withholding. Payment of your
base salary will be in accordance with the Company’s normal payroll practice. 

	

	 	3.	 	Signing Bonus: You will receive a one-time signing bonus of $63,000 to be paid within 90 days of the date of your commencement of employment with
NetSolve. 

 

	 	4.	 	Annual Incentive Target Award: You will be eligible to participate in the Company’s annual incentive program applicable to officers, subject to the terms and
conditions of that program, as it may be amended from time to time. The target award for fiscal year 2003 will be 20% of your annualized base salary, and will be prorated for the fiscal year based on your employment commencement date. The amount
actually paid will be based on the attainment of mutually agreed upon performance standards and criteria which will be established as soon as reasonably practical following your commencement of employment with NetSolve. You must be employed by the
Company on the date an award is paid to be eligible to receive such award. 

 

	 	5.	 	Stock Options: Upon commencement of your employment with the Company, you will be granted an option to purchase 70,000 shares of NetSolve common stock under and subject
to the provisions of the NetSolve Long-Term Incentive Compensation Plan (“LTICP”). The exercise price for such option will be the closing price of the Company’s common stock on the first day of your employment. The precise terms of
this grant will be set forth in an Option Agreement in the standard form under the LTICP. 

 

	 	6.	 	Compensation Review: Your base salary, annual incentive target award and stock option position will be reviewed annually by the Board, prior to the completion of
NetSolve’s fiscal year. 

 

	 	7.	 	Other Benefits: As a NetSolve employee, you will be eligible to participate in NetSolve’s various benefit plans, such as medical, disability, life insurance, and
401(k) plans, which are now in effect, or as they may be changed or amended in the future. 

 

	 	8.	 	At-Will Employment: Your employment with NetSolve will be “at-will,” meaning that either you or the Company can terminate your employment at any time and for
any reason, or no reason at all. 

 

	 	9.	 	In accordance with U. S. law, this offer of employment, including all terms relating thereto, is conditioned upon: 

 

	 	•	 	Satisfactory proof of U.S. citizenship or other eligibility for employment, as required by the Immigration Reform and Control Act of 1986; 

	 	•	 	You agree to, and we receive, satisfactory results on a background check of your education, work, driving, and criminal history; 

	 	•	 	Your execution of a NetSolve Proprietary Information and Inventions Agreement. 

 

	 	10.	 	Severance: Notwithstanding Paragraph 8, if during the first 12 months of your employment with NetSolve, your employment is terminated by NetSolve other than for
“cause,” you shall be entitled to a severance payment equal to 12 times your monthly base salary then in effect. For the purposes of this Paragraph 10, termination of employment shall be for “cause” if, in the reasonable opinion
of your supervisor: you breach or neglect the duties which you are required to perform, or violate your fiduciary duties to NetSolve or its stockholders; commit any material act of dishonesty, fraud, misrepresentation, or other act of moral
turpitude; are guilty of gross carelessness or misconduct; fail to obey the lawful direction of your supervisor or NetSolve’s Board of Directors; or act in any way that results in direct, substantial and adverse effect on NetSolve’s
reputation. 

 

	 	11.	 	Equity Loss Reimbursement: As a condition of your employment with NetSolve, you will initiate the process of selling the business, Cellular City, of which you are the
sole owner. You will make appropriate arrangements so that your time and involvement in the continued day-to-day operation of such business, and the sales process, will be minimized, enabling you to focus on your duties to NetSolve. In connection
with such sale, the Company agrees to pay you, as a one-time special bonus payment an amount equal to the lesser of: (a) the difference between $600,000 and the gross sales price of the business (assuming the sales price of the business is less than
$600,000), and (b) $150,000. Such bonus payment will be made as soon as reasonably practical following the closing of the sale of the business. In the event the gross sales price of the business is $600,000 or greater, no such bonus will be paid.

 
Terry, we all look forward to your prompt acceptance of our
offer, and to your joining NetSolve full-time as soon as possible. To signify your acceptance, please sign and return this letter to me no later than 5:00 p.m. (Central Time) on November 20, 2002, after which time this offer will expire. By
signing below, you certify that you are able to perform the duties and responsibilities of your position. 
 
May I again express that we look forward to welcoming you and Kelly to NetSolve and working with you. 
 
Sincerely, 
 
/s/ David D. Hood 
 
David D. Hood 
CEO & President 
 
AGREED AND ACCEPTED:

 
/s/ Terry Sadowski 

Terry Sadowski 
 

Date 
 
Enclosure: Second signature copy of this letter

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