Document:

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                                    [LOGO] ROYAL BANK

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                                    ROYAL BANK OF CANADA
                                    Information Technology
                                    York Technology Banking Group
                                    260 East Beaver Creek Road, 2nd Floor
                                    Richmond Hill, Ontario L4B 3M3

                                    Fax: (905) 764-4361
PRIVATE AND CONFIDENTIAL
------------------------

May 2, 2000

CHANGEPOINT CORPORATION
1595 16th Avenue, Suite 700
Richmond Hill, Ontario
L4B 3N9

Attention: Mr. John Anhang
           Vice-President and Chief Financial Officer
-----------------------------------------------------

Dear Sirs:

We confirm our Letter Agreement dated March 23, 2000 for Changepoint Corporation
is amended as follows:

Page 1) AMOUNTS -          AMEND TO READ:

                           Segment (1) $5,000,000.

Page 3) OTHER FEES -       ADD:
                           STANDBY FEE
                           A standby fee equal to 1/4 of 1% per annum calculated
                           on the unused portion of Segment (1) is payable
                           monthly in arrears.

                           ARRANGEMENT FEE
                           An arrangement fee of $15,000 is payable upon
                           acceptance of this agreement. The arrangement fee is
                           non-refundable and will be deemed to have been
                           earned by the Bank upon acceptance of this offer,
                           to compensate for time, effort and expense incurred
                           by the Bank to approve these facilities.

Page 4) COLLATERAL
        SECURITY:  -       AMEND TO READ:

                           Guarantee and Postponement of Claim in the amount of
                           $6,000,000 signed by Changepoint Inc. (USA
                           subsidiary). Supported by:
                           - Directors' Resolution
                           - Letter from U.S. Counsel confirming validity and
                             enforceability of the Guarantees in the United
                             States.

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CHANGEPOINT CORPORATION
May 2, 2000                                                               Page 2
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Page 5) REPRESENTATIONS
        AND WARRANTIES: -    ADD:
                             (c) all Potential Preferred Claims have been paid
                                 or remitted as of the date of this agreement.

Page 7) BORROWER'S CONSENT - ADD:
                             The Borrower hereby grants permissions to any
                             entity having information of the following nature
                             to release to the Bank, solely for the purpose of
                             assisting the Bank to evaluate the financial
                             condition of the Borrower, all information in such
                             entity's possession relating to "employee source
                             deductions" that the Borrower may be required to
                             make, including with respect to federal and Quebec
                             income tax, the Canada Pension Plan, the Quebec
                             Pension Plan, and employement insurance. The
                             foregoing permission shall remain in force as long
                             as (i) Credit Facilities from the Bank are at the
                             Borrower's disposal; or (ii) any balance thereof
                             remains outstanding.

In all other respects the Letter Agreement is hereby ratified and confirmed and
all terms and conditions of the Letter Agreement shall remain in full force and
effect. All capitalized terms not otherwise defined herein shall have the
meaning ascribed to them in the Letter Agreement.

If this Amending Agreement is acceptable, kindly sign and return the attached
copy to the Bank. If acceptance of this Amending Agreement has not been received
by May 19, 2000, it will be considered null and void.

Yours truly,

A.F. LAVISTA

A.F. LaVista
Senior Account Manager

We acknowledge and accept the within terms and conditions.

CHANGEPOINT CORPORATION

Per: /s/ GERRY SMITH              Date: May 10/2000
     ------------------------           ------------------
Name: Gerry Smith
Title: President/CEO

Per: /s/ JOHN ANHANG              Date: May 10/2000
     ------------------------           ------------------
Name: John Anhang
Title: CFO

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CHANGEPOINT CORPORATION
May 2, 2000                                                               Page 3
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We acknowledge and accept the terms and conditions.

CHANGEPOINT INC. (GUARANTOR)

Per: /s/ GERRY SMITH              Date: May 10/2000
     ------------------------           ------------------
Name: Gerry Smith
Title: President/CEO

Per: /s/ JOHN ANHANG              Date: May 10/2000
     ------------------------           ------------------
Name: John Anhang
Title: CFO<PAGE>
                                                                Exhibit 10.11

                CHANGEPOINT - ARTEMIS INTERNATIONAL JOINT VENTURE

                           MEMORANDUM OF UNDERSTANDING

1. PURPOSE AND      Artemis International France Sarl ("AI") and Changepoint
   OVERVIEW:        Europe Ltd. ("CPE") intend to create a corporate joint
                    venture in France, Changepoint France Sarl ("CPF").

                    CPF's objective is to become the leading centre of
                    excellence in the provision of Professional Services
                    Automation solutions (the "Changepoint Products") and
                    related services in the French speaking regions of the Euro
                    zone.

                    The objective will be achieved through CPF becoming the
                    exclusive marketing representative of the Changepoint
                    Products in France and the other French speaking regions of
                    Europe (the "Territory"). CPF will provide consulting, sales
                    support, implementation and integration services, pre-sales
                    support, first and second-line software support and
                    maintenance services, and the coordination of the
                    translation of Changepoint products into the French
                    language.

                    The development and launch of a myChangepoint service and an
                    ASP service offering access to Changepoint products in the
                    Territory is also an objective of CPF, however the timing of
                    the development of these services has not been determined
                    and the financial terms governing their offering may differ
                    from those set out herein.

2. SHARE OWNERSHIP  CPE will own 60% and AI will own 40% of the issued and
   AND INITIAL      outstanding shares in the capital of CPF and the
   CAPITALIZATION:  initial capitalization costs of CPF will be shared by the
                    parties in the same ratio as their ownership of shares.

3. START-UP COSTS:  The start-up costs, beginning on the effective date of the
                    Shareholder Agreement, related to the joint venture will be
                    shared by the parties in the same ratio as their ownership
                    of shares. The parties will each be responsible for their
                    respective legal and other professional fees (e.g., tax
                    advisors).

4. GOVERNANCE:      The parties will enter into a shareholder agreement to
                    provide for the conduct of the business of CPF, to provide
                    for the transfer and ownership of shares in the capital of
                    CPF and to govern the relationship between the parties. The
                    shareholder agreement will address the issue of termination
                    of the joint venture.

                    The board of directors will be responsible for the overall
                    management of CPF. The initial board of directors will
                    include 2
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                                      -2-

                    representatives of CPE and 1 representative of AI. The board
                    of directors will determine the size and frequency of
                    dividend payments to shareholders and will consider the
                    retained earnings proposals submitted by management

                    The parties will agree upon a list of corporate actions that
                    require the approval of the board of directors, including:

                    - All financing by debt or equity;

                    - Changes to the capital structure of CPF;

                    - Changes in the financial year;

                    - Non-arm's length dealings;

                    - Approval of the annual budget;

                    - Expenditures in excess of relevant budgets;

                    - Changes in senior management.

5.  MANAGEMENT:     AI will appoint the majority of the initial officers of CPF
                    from its ranks. The officers of CPF will be responsible for
                    day-to-day operations.

                    The officers of CPF will prepare in June of each year for
                    the following two years a strategic plan and budget
                    (including revenue, expense and profit forecasts) for the
                    approval of a majority of the board of directors

                    The officers of CPF will from time to time submit proposals
                    to the board of directors regarding the suggested level of
                    retained earnings to promote the growth of the joint
                    venture.

                    All employees and officers of CPF will sign Changepoint
                    standard confidentiality, non-competition and intellectual
                    property agreement.

6. INITIAL BUDGET   The initial business plan and budget for CPF is attached as
                    Appendix A.

7. EXPENSES:        CPF will not incur or commit to expenses other than as
                    contemplated in the budget described in clause 5, without
                    requisite board approval.

8. PUT AND CALL     1.  Subject to the conditions below:
   OPTIONS
                         i) Changepoint Europe (CPE) may at its option exercise
                            its CALL option to buy the 40% of Changepoint France
                            (CPF) it does not currently own.

                        ii) Artemis International (AI) may at its option
                            exercise
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                                      -3-

                            its PUT option, requiring CPE to purchase the 40%
                            of CPF it does not currently own.

                    2.  Conditions:

                        a)  Either party will provide the other 3 months
                            notice of their  intention to exercise either a
                            PUT or a CALL

                        b)  The price of the PUT and CALL options will be
                            determined by applying the following formula:

                                               CPF Revenue

                                                Divided by:

                                     Consolidated CPNT Corp Revenue

                                                  Times:

                                              Value of CPNT

                                                  Times:

                                           Percentage Ownership

                                                  Times:

                                          Discount for PUT or CALL

                                                  Where:

                            - CPF REVENUE is the revenue (from license sales,
                              maintenance and consulting) from Changepoint
                              France in the previous 3 months.

                            - CONSOLIDATED CPNT CORP REVENUE is the GAAP revenue
                              recognized by Changepoint Corporation from
                              operations in the previous 3 months. The revenue
                              from CPF is consolidated at the rate of 60%
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                                      -4-

                              of CPF REVENUE

                            - VALUE OF CPNT is the Stock Price multiplied by
                              the number of outstanding shares. The Stock Price
                              will be the lesser of the average trading price
                              of CPNT over the previous 3 months and the price
                              of CPNT at the date of exercising the option. If
                              CPNT is not publicly traded than the value of
                              CPNT will be determined by an independent third
                              party valuator agreeable to both AI and CPE. CPE
                              will pay for the services of the valuator.

                            - PERCENTAGE OWNERSHIP is the portion of CPF owned
                              by AI (ie 40%)

                            - DISCOUNT FOR PUT OR CALL is: 20% for CALL and 60%
                              for PUT during the first 24 months of the
                              Shareholder Agreement and 50% thereafter.

                        c)  During the first 18 months following the
                            effective date of the Shareholder Agreement, the
                            value of the CALL option will be the greater of
                            the formula in a) above and the appropriate value
                            from the following table:

                                             Months of Operation

                                                    Value

                                       From month 1 to month 6 inclusive

                                                  $1,000,000

                                       From month 7 to month 12 inclusive

                                                  $2,000,000

                                       From month 13 to month 18 inclusive

                                                   $3,000,000

                        d)  If the profitability of CPF measured on a
                            cumulative year to date basis from the beginning
                            of CPF's budget year is not:

                            i.  equal to or greater than the board
                                approved budget or
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                                      -5-

                            ii. above 10%

                            then the value of the PUT option will be equal to
                            any loses incurred by AI in CPF from the
                            effective date of the Shareholder Agreement

                        e)  If all or substantially all of the shares of
                            Changepoint Corp are acquired by a third party,
                            AI will have the right to execute a PUT at the
                            same value as the Changepoint CALL.

                        f)  Changepoint will have the right to exercise a
                            CALL by repaying AI any loses AI has incurred in
                            CPF from the effective date of the Shareholder
                            Agreement, if during the first 24 months
                            following the effective date of the Shareholder
                            Agreement.

                            i.  the management shareholdings in AI are
                                reduced below 50% by sale to any other
                                third party than Artemis Management Systems
                                or its shareholders.

                           iii) At its option, Changepoint will have the right
                                to pay amounts owning AI from the exercise of
                                the PUT or CALL options in cash or shares, if
                                those shares are liquid, in Changepoint.

                    3.  AI will provide CPE with pre-emption rights and
                        rights of first refusal prior to sale to a third
                        party

9.  NON-COMPETE     AI will refrain from competing directly with the
    FOLLOWING       business of CPE or for two years from the date
    TERMINATION     that either CPF is dissolved or CPE purchases
                    AI's shares in CPF.

10. DISTRIBUTION    Changepoint will appoint CPF as the exclusive
    AGREEMENT:      distributor of Changepoint products in the
                    Territory. CPF will sign a CPE distributor agreement
                    which will provide for the terms of distribution,
                    including:

                    1.  End user contracts:

                        CPF will contract directly with end users in the
                        Territory using a contract form that is acceptable to
                        CPE.

                    2.  Revenue share:

                        CPF will pay CPE a 40% share of the license
                        revenue, net of delivery charges, taxes, and
                        returns from licenses for Changepoint products
                        to end users in the Territory.

                    3.  Support and maintenance:

                        CPF will contract directly with end users in the
                        Territory for the
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                                      -6-

                        provision of software support and maintenance. CPF
                        will provide first and second level support and CPE
                        will provide third level support through CPF for
                        Changepoint products licensed to end users in the
                        Territory. Support and maintenance revenue will be
                        split 60% for CPF and 40% for CPE.

                    4.  Master distributor:

                        CPF will have the right to appoint sub-distributors
                        in the Territory. CPF agrees to cooperate in good
                        faith with CPE if CPE signs a distribution agreement
                        with a distributor outside the territory allowing
                        them to distribute in the territory. This cooperation
                        will include the right to sign a single distribution
                        agreement with the out of territory distributor.
                        (Revenue recognition rules to be defined in the
                        latter case)

                        Training

                        g)  CPF will train its sales staff to sell Changepoint
                            products.

                        h)  CPF will train its technical staff to provide
                            technical sales support (i.e. ability to conduct
                            demonstrations and develop a business case based
                            on the Changepoint Return of Investment
                            methodology)

                        i)  CPE will provide training to CPF staff. CPF will
                            be responsible for Travel and Expenses of CPE
                            staff.

                        j)  CPE will provide implementation assistance to CPF
                            for the first three engagements at twenty (20)
                            percent discount to its standard services rates
                            as part of the initial ramp up of the CPE
                            services group. The expectation is that CPE staff
                            would lead the first engagement; CPF staff would
                            take the lead on the two subsequent opportunities
                            with CPE shadowing and supporting the latter two
                            implementations.

                    5.  Reporting

                        CPF will provide a monthly report of activity and
                        opportunities in a format to be mutually agreed upon.

                    6.  Demonstration Software and Hardware

                        Changepoint will provide CPF with copies of
                        Changepoint products for demonstration purposes.
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                                      -7-

7. CONSULTING       CPF will provide consulting services to end users in the
   SERVICES         territory and will keep 100% of the consulting revenue.

                    On request, CPF may also provide consulting services to end
                    users outside the Territory and, in this case, the
                    consulting revenue will be split 80% to CPF and 20% to the
                    appropriate Changepoint operation. If, at CPF's request,
                    another Changepoint operation provides consulting services
                    to end users in the territory, the consulting revenue will
                    be split 80% to the Changepoint affiliate and 20% to CPF.

8. LOCALIZATION     CPE will develop a French language version of the
                    Changepoint products for sale in the Territory. CPF will
                    provide assistance, at no charge, as required. This
                    assistance will include co-ordination with in-Territory
                    organizations that provide translation services and QA
                    reviews.

9. NEW PRODUCTS,    CPF will not, without CPE's consent, develop, market,
   TRADEMARKS,      license, sell or otherwise commercialize any product
   TRADE NAMES      provided by or based on a product from any third party that
   AND LOGOS:       would compete with the products marketed from time to time
                    by CPE.

                    Subject to the terms herein, CPF will have an exclusive
                    license to use the CPE trademarks, trade names and logos in
                    the Territory. CPF will be subject to CPE's trademark and
                    logo policy as provided from time to time.

                    All (a) marketing and advertising materials, (b) website
                    (initial and revisions), and (c) sales and marketing
                    collateral will be provided to CPE by CPF for approval by
                    CPE prior to any use by CPF.

10. GENERAL:        The terms of the Joint Venture will be formalized in
                    agreements to be drafted by counsel and will be subject to
                    tax advice.

                    All announcements to third parties (including public
                    announcements) about the joint venture require the prior
                    written approval of both parties.

11. TIMING:         Upon execution of this term sheet, the parties will take
                    the necessary steps to create the joint venture as soon as
                    possible.

12. NON-BINDING     This term sheet summarizes the parties' intentions regarding
    TERM SHEET:     the joint venture. This term sheet is not binding on either
                    party.
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                                      -8-

13. CONFI-          The parties agree to keep the contents of this term sheet
    DENTIALITY:     and the discussions about the joint venture confidential
                    and neither party will disclose any information
                    about the joint venture to a third party, other than legal
                    and tax advisors, without the prior written consent of the
                    other party. Notwithstanding that the term sheet is not
                    binding, the confidentiality obligations in this section are
                    intended to be legally binding.

ARTEMIS INTERNATIONAL FRANCE SARL.         CHANGEPOINT EUROPE LTD.

Accepted and agreed to                     Accepted and agreed to

this _________ day of ______, 2000.        this __________  day of ______, 2000.

By: _______________________                By:  ______________________________

      Name:  ________________________     Name:  _________________________

      Title:  ________________________    Title:  ________________________

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