Document:

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                            CHOICEPARTS, LLC

                           MEMBERS' AGREEMENT

                              by and among

                            CHOICEPARTS, LLC,

                               ADP, INC.,

                     CCC INFORMATION SERVICES, INC.

                                   and

                    THE REYNOLDS AND REYNOLDS COMPANY

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                         Dated as of May 4, 2000

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                                TABLE OF CONTENTS
                                                                            Page
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<S>                                                                         <C>
ARTICLE I DEFINITIONS..........................................................2
            Section 1.1 Defined Terms..........................................2

ARTICLE II THE BUSINESS.......................................................10
            Section 2.1 The Business..........................................10

ARTICLE III OPERATING AGREEMENT; OTHER COMPANY MATTERS........................10
            Section 3.1 Certificate and Operating Agreement...................10
            Section 3.2 Parties...............................................10
            Section 3.3 Inconsistencies Between This Agreement and
                              the Operating Agreement.........................11
            Section 3.4 Certain Restrictions..................................11
            Section 3.5 Rights of the Initial Members in an Initial Public
                              Offering........................................12
            Section 3.6 Reorganization of Company to Corporate Form...........13

ARTICLE IV OPERATIONS AND BUSINESS OF THE COMPANY.............................13
            Section 4.1 Business Plans........................................13
            Section 4.2 Company-Level Debt....................................14
            Section 4.4 Confidential Information..............................14
            Section 4.5 Public Statements.....................................15

ARTICLE V COMPANY CAPITALIZATION AND FINANCIAL PROVISIONS.....................16
            Section 5.1 Funding of the Company................................16
            Section 5.2 Loans to the Company..................................17
            Section 5.3 Distributions.........................................17
            Section 5.4 Management Equity.....................................17
            Section 5.5 Future Investors......................................18

ARTICLE VI MANAGEMENT OF THE COMPANY; THE BOARD...............................18
            Section 6.1 Generally.............................................18
            Section 6.2 Board.................................................18

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ARTICLE VII REPORTS AND FINANCIAL STATEMENTS..................................25
            Section 7.1 Reports and Financial Statements; Access..............25

ARTICLE VIII TRANSFERS OF MEMBERSHIP INTERESTS................................27
            Section 8.1 Transfers of Membership Interests.....................27
            Section 8.2 Preemptive Rights.....................................34
            Section 8.3 Other Transfer Matters................................35

ARTICLE IX TERM AND TERMINATION...............................................35
            Section 9.1 No Termination of Company.............................35
            Section 9.2 Term and Termination of Agreement.....................36

ARTICLE X MISCELLANEOUS PROVISIONS............................................36
            Section 10.1 Notices .............................................36
            Section 10.2 Disclaimer of Agency ................................38
            Section 10.3 Amendment ...........................................38
            Section 10.4 Waiver of Consequential Damages .....................38
            Section 10.5 Names and Marks .....................................39
            Section 10.6 Governing Law .......................................39
            Section 10.7 Counterparts ........................................39
            Section 10.8 Binding Effect ......................................39
            Section 10.9 Severability ........................................40
            Section 10.10Captions ............................................40
            Section 10.11 Entire Agreement ...................................40
            Section 10.12 No Rights in Third Parties .........................40
            Section 10.13 No Title to Company Property .......................40
            Section 10.14 Further Assurances .................................41
            Section 10.15 No Waiver ..........................................41
            Section 10.16 Consent to Jurisdiction ............................41
            Section 10.17 Waiver of Trial By Jury ............................42
            Section 10.18 Specific Performance ...............................42
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      MEMBERS' AGREEMENT (as amended from time to time, this "Agreement"), dated
as of May 4, 2000, by and among CHOICEPARTS, LLC, a Delaware limited liability
company (the "Company"), ADP, INC., a Delaware corporation ("ADP"), CCC
INFORMATION SERVICES, INC., a Delaware corporation ("CCC"), and THE REYNOLDS AND
REYNOLDS COMPANY, an Ohio corporation ("Reynolds" and, together with ADP and
CCC, each an "Initial Member" and, collectively, the "Initial Members").

                              W I T N E S S E T H:

      WHEREAS, the Initial Members have formed the Company, subject to the
provisions of the Delaware Limited Liability Company Act by filing a Certificate
of Formation (the "Certificate") with the Secretary of State of the State of
Delaware on April 17, 2000;

      WHEREAS, the Company and ADP have entered into that certain Subscription
Agreement (the "ADP Subscription Agreement"), dated as of May 4, 2000, pursuant
to which, among other things, ADP has agreed to contribute to the Company
certain moneys and certain assets pursuant to a separate contribution agreement,
and ADP has agreed to subscribe for interests in the Company;

      WHEREAS, the Company and CCC have entered into that certain Subscription
Agreement (the "CCC Subscription Agreement"), dated as of May 4, 2000, pursuant
to which CCC has agreed to contribute to the Company certain moneys and CCC has
agreed to subscribe for interests in the Company;

      WHEREAS, the Company and Reynolds have entered into that certain
Subscription Agreement (the "Reynolds Subscription Agreement" and, together with
the ADP Subscription Agreement and the CCC Subscription Agreement, the
"Subscription Agreements"), dated as of May 4, 2000, pursuant to which, among
other things, Reynolds has agreed to contribute to the Company certain moneys
and certain assets pursuant to a separate contribution agreement, and Reynolds
has agreed to subscribe for interests in the Company;

      WHEREAS, following the consummation of the transactions contemplated by
the Subscription Agreements, ADP, CCC and Reynolds will be the sole Members of
the Company, with ADP, CCC and Reynolds owning 39.0%, 27.5% and 33.5%,
respectively, of the outstanding membership interests in the Company;

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      WHEREAS, concurrently with the execution and delivery of this Agreement,
the Initial Members are entering into the Limited Liability Company Operating
Agreement (the "Operating Agreement") which governs certain aspects of the
management and operations of the Company and the conduct of the Company's
business; and

      WHEREAS, it is a condition to the consummation of the transactions
contemplated by the Subscription Agreements, that the Company and the Initial
Members enter into the Operating Agreement and that the Initial Members enter
into this Agreement to govern certain additional aspects of the management and
operation of the Company and the conduct of the Company's business.

      NOW, THEREFORE, for good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, the parties hereto, desiring to be
legally bound hereby, agree as follows:

                                    ARTICLE I

                                   DEFINITIONS

      Section 1.1 Defined Terms. Unless otherwise required by the context in
which any capitalized term appears, or unless otherwise specifically defined
elsewhere in this Agreement, capitalized terms used in this Agreement shall have
the meanings set forth below.

      "Accepting Party" has the meaning set forth in Section 8.1(d)(ii) hereof.

      "ADP" has the meaning set forth in the preamble hereof.

      "ADP Subscription Agreement" has the meaning set forth in the recitals
hereof.

      "ADP Directors" has the meaning set forth in Section 6.2(a).

      "ADP Membership Interest" means the membership interest in the Company
owned by ADP.

      "Affected Member" has the meaning set forth in Section 6.2(d)(i) hereof.

     "Affiliate" means: (i) with respect to ADP, ADP and any other Person that
directly, or indirectly through one or more intermediaries, controls, is
controlled by or is

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under common control with ADP; (ii) with respect to CCC, CCC and any other
Person that directly, or indirectly through one or more intermediaries,
controls, is controlled by or is under common control with CCC; (iii) with
respect to Reynolds, Reynolds and any other Person that directly, or indirectly
through one or more intermediaries, controls, is controlled by or is under
common control with Reynolds and (iv) with respect to any other Member, any
other Person that directly, or indirectly through one or more intermediaries,
controls, is, controlled by or is under common control with such Member.

      "Agreement" has the meaning set forth in the preamble hereof.

      "Applicable Division" means, with respect to (i) Reynolds, the operations
currently conducted by Reynolds' Automotive Group and (ii) ADP, the operations
currently conducted by either ADP's Dealer Services Group or Claims Solutions
Group, as applicable.

      "Benchmark Date" means the date on which at least five hundred (500)
automobile dealers and five hundred (500) RFs have each generated fifteen (15)
transactions (including locating, ordering and confirming orders via the
Company's network and applications, and with respect to which either the buyer
or the seller has paid to the Company a transaction or subscription fee) for
each of two (2) consecutive months.

      "Board" means the Board of Directors of the Company.

      "Business Day" means any day other than a Saturday, Sunday or other day on
which commercial banks in New York, New York are required or authorized by law
or regulation to close.

      "Business" has the meaning set forth in Section 2.1 hereof.

      "Business Plan" has the meaning set forth in Section 4.1(a) hereof.

      "CCC" has the meaning set forth in the preamble to this Agreement.

      "CCC Directors" has the meaning set forth in Section 6.2(a).

      "CCC Membership Interest" means the membership interests in the Company
owned by CCC.

      "CCC Subscription Agreement" has the meaning set forth in the recitals
hereof.

      "Certificate" has the meaning set forth in the recitals hereof.

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      "Change of Control" means: (a) the transfer of greater than fifty percent
(50%) of the voting interests of a Member (or an Applicable Division of a
Member), other than transfers to Affiliates of such Member or the ultimate
parent entity of such Member, to a single entity or group (as such term is
defined in Rule 13d of the Rules and Regulations promulgated under the
Securities and Exchange Act of 1934, as amended); (b) a sale of all or
substantially all of the assets of CCC or, with respect to ADP and Reynolds, an
Applicable Division of a Member, other than Dispositions to Affiliates of such
Member, or (c) a merger or similar transaction pursuant to which the then
shareholders of a Member, would own less than fifty percent (50%) of the voting
interest of the entity surviving such merger or similar transaction, except,
with respect to a merger or similar transaction involving a Member or an
Applicable Division of a Member, if, upon consummation of such transaction, the
ultimate parent entity of such Member or Applicable Division is the same as
prior to the transaction.

      "Company" has the meaning set forth in the recitals hereof.

      "Company IPO" has the meaning set forth in Section 3.5.

      "Confidential Information" has the meaning set forth in Section 4.4
hereof.

      "Controlling Interest" has the meaning set forth in Section 8.1(e)(i)
hereof.

      "Controlling Members" has the meaning set forth in Section 8.1(e)(i)
hereof.

      "Director" has the meaning set forth in Section 6.2(a) hereof.

      "Disposition" means a sale, assignment or conveyance of part or all of the
Membership Interests owned by such Member.

      "Drag-Along Offer" has the meaning set forth in Section 8.1(e)(i) hereof.

      "Effective Date" means April 17, 2000, the date of execution and delivery
of this Agreement.

      "Fair Market Value" means the value of the Membership Interests determined
in accordance with the Valuation Procedure.

      "GAAP" means U.S. generally accepted accounting principles.

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      "Governmental Person" means any national, state, commonwealth, provincial
or local government, any political subdivision or any governmental, judicial,
public or statutory instrumentality, tribunal, agency (including those
pertaining to health, safety or the environment), authority, body or entity, or
other regulatory bureau, authority, body or entity having legal jurisdiction
over the matter or Person in question.

      "Group" means, with respect to a particular Person, such Person and its
Affiliates.

      "Initial Members" has the meaning set forth in the preamble hereof.

      "Initial Members' Directors" means, collectively, the ADP Directors, the
CCC Directors and the Reynolds Directors.

      "Investor" has the meaning set forth in Section 5.5(a).

      "LLC Act" means the Delaware Limited Liability Company Act.

      "Marketplace" means any system that offers as its primary product or
service the location and ordering of OEM Parts, NonOEM Parts, and/or Salvaged
Parts between automobile retailers, RFs, salvage yards and/or after markets
suppliers.

      "Maximum Amount" has the meaning set forth in Section 5.1.(b).

      "Member" means the Initial Members and any Person that is admitted as a
member in the Company in accordance with the Operating Agreement and this
Agreement.

      "Member Group" means, as to each Member, such Member and its Affiliates.

      "Membership Interests" means (i) as to ADP, the ADP Membership Interest,
(ii) as to CCC, the CCC Membership Interest, (iii) as to Reynolds, the Reynolds
Membership Interest or (iv) as to any other Member, the membership interests in
the Company owned from time to time by such Member.

      "Newco" has the meaning set forth in Section 3.6 hereof.

      "New Interests" has the meaning set forth in Section 8.2 hereof.

      "New Rights" has the meaning set forth in Section 8.2 hereof.

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      "Non-Controlling Members" has the meaning set forth in Section 8.1(e)(i)
hereof.

      "Non-OEM Parts" means new automobile parts manufactured without access to
original equipment manufacturer's specifications.

      "Notice of Acceptance" has the meaning set forth in Section 8.1(d)(ii)
hereof.

      "OEM Parts" means new automobile parts manufactured with access to
original equipment manufacturer's specifications.

      "Offer" has the meaning set forth in Section 8.1(d)(i) hereof.

      "Offered Interests" has the meaning set forth in Section 8.1(d)(i) hereof.

      "Offer Notice" has the meaning set forth in Section 8.1(d)(i) hereof.

      "Offer Price" has the meaning set forth in Section 8.1(d)(i) hereof.

      "Operating Agreement" has the meaning set forth in the recitals to this
Agreement.

      "Person" means any individual, partnership, corporation, association,
business trust, limited liability company or other entity.

      "Phase I Qualified Public Equity Issuance" means an initial public
issuance of equity interests in the Company (or any successor of the Company)
reflecting a market capitalization of the Company (or any successor of the
Company) immediately after such initial public issuance of at least $500,000,000
at the public offering price.

      "Phase II Qualified Public Equity Issuance" means an initial public
issuance of equity interests in the Company (or any successor of the Company)
(a) representing not more than twenty percent (20%) of the outstanding equity
interests of the Company (or such successor of the Company) and reflecting a
market capitalization of the Company (or such successor of the Company)
immediately after such initial public issuance of at least $250,000,000 at the
public offering price or (b) reflecting a market capitalization of the Company
(or such successor of the Company) immediately after such initial public
issuance of at least $500,000,000 at the public offering price.

      "Prospective Seller" has the meaning set forth in Section 8.1(d)(i)
hereof.

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      "Qualified Private Equity Issuance" means a private issuance of equity
interests in accordance with Exhibit A hereto (including warrants to purchase
equity interests, but excluding the issuance of options or restricted stock
pursuant to employee benefits plans) in the Company (or any successor of the
Company) representing not more than ten percent (10%) of the outstanding equity
interests of the Company (or such successor of the Company) and reflecting a
pre-money valuation of the Company (or such successor of the Company) of at
least $100,000,000.

      "Qualifying Member" means a Member holding at least ten percent (10%) of
the outstanding Membership Interests.

      "Recipient" has the meaning set forth in Section 4.4 hereof.

      "Registration Rights Agreement" means that certain Registration Rights
Agreement, dated as of May 4, 2000, by and among the Company, ADP, CCC and
Reynolds.

      "Reorganization" has the meaning set forth in Section 3.6 hereof.

      "Representative" has the meaning set forth in Section 4.4 hereof.

      "Reynolds" has the meaning set forth in the preamble to this Agreement.

      "Reynolds Subscription Agreement" has the meaning set forth in the
recitals hereof.

      "Reynolds Directors" has the meaning set forth in Section 6.2(a).

      "Reynold Membership Interest" means the membership interests in the
Company owned by Reynolds.

      "RF" has the meaning set forth in Section 2.1.

      "Sale Period" has the meaning set forth in Section 8.1(d)(iv) hereof.

      "Sale Notice" has the meaning set forth in Section 8.1(e)(ii) hereof.

      "Salvaged Parts" means discrete automobile parts obtained from salvaged
vehicles.

      "Securities Act" means the Securities Act of 1933, as amended.

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      "Subscription Agreements" has the meaning set forth in the recitals
hereof.

      "Third Party Purchaser" has the meaning set forth in Section 8.1(d)(iv)
hereof.

      "Transfer" means any sale, assignment, conveyance, encumbrance, mortgage
or pledge of any Membership Interests, whether occurring voluntarily or by
operation of law.

      "Transferee" has the meaning set forth in Section 8.1(b)(ii) hereof.

      "Transferor" has the meaning set forth in Section 8.1(b)(ii) hereof.

      "U.S. Tax Code" means the U.S. Internal Revenue Code of 1986, as amended
from time to time.

      "U.S. Treasury Regulations" means the regulations issued by the U.S.
Treasury Department pursuant to the U.S. Tax Code.

      "Valuation Procedure" means the procedure whereby the Company or a Member
may determine the Fair Market Value of the Membership Interests, which shall
occur as follows:

            (a) The non-defaulting Members shall appoint a mutually agreed upon
nationally-recognized investment bank, accounting firm or other valuation
consultant;

            (b) Within twenty (20) Business Days such investment bank,
accounting firm or other valuation consultant shall independently determine the
market value of the Membership Interests (the "Fair Market Value"); and

            (c) The Company shall be responsible for the fees and expenses of
such investment bank, accounting firm or other valuation consultant.

      "Warrant Rights" has the meaning set forth in Section 3.5.

      Section 1.2 Interpretation.

            (a) Principles of Construction.

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            (i)   Reference to a given Section, Subsection, Exhibit or Schedule
      is a reference to a Section, Subsection, Exhibit or Schedule of this
      Agreement, unless otherwise specified. The terms "hereof," "herein,"
      "hereto," "hereunder" and "herewith" refer to this Agreement as a whole.

            (ii)  Except where otherwise expressly provided or unless the
      context otherwise necessarily requires: (A) reference to a given
      agreement, instrument, statute or regulation is a reference to that
      agreement, instrument, statute or regulation as modified, amended,
      supplemented and restated from time to time, and, as to a statute or
      regulation, any successor statute or regulation, (B) accounting terms have
      the meanings given them by GAAP applied on a consistent basis by the
      accounting entity to which they refer, (C) references to "dollars" or
      "$" shall mean the lawful currency of the U.S., (D) reference to a Person
      includes its successors and permitted assigns, (E) references to any term
      in this Agreement when used in the singular shall have the same meanings
      when used in the plural and vice versa, and (F) "includes" or "including"
      means "including, for example and without limitation."

      (b) Undertakings Relating to the Company. Whenever any provision hereof
requires (i) the Company to take or omit to take a specified action or (ii) the
Board to approve any matter concerning the Company, such provision shall be
interpreted to mean that the Members shall cause the Company to take or omit to
take such action or cause such matter to be referred to the Board, as
applicable.

                                   ARTICLE II

                                  THE BUSINESS

      Section 2.1 The Business. Except as otherwise from time to time determined
by the Board or the Members in accordance with Article VI, as applicable, the
Company shall engage in the business (collectively, the "Business") of creating
and operating an internet and network-based marketplace for the purchase and
distribution of OEM Parts, Non-OEM Parts and Salvaged Parts. This industry-wide
marketplace will, at a minimum, provide (i) automated functionality for
receiving purchase requests and parsing the same to participating retailers of
OEM Parts, Non-OEM Parts and Salvaged Parts and (ii) intelligent and accurate
locating, ordering, confirming and tracking of parts. These services will be
provided among automobile collision repair facilities (both independent
facilities and facilities operated by or in conjunction with automobile
retailers, each an "RF") and parts suppliers (who are either automobile
retailers, salvage yards or after

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market parts suppliers) via (x) an integrated data exchange with systems used by
such parties and/or (y) browser based access. The Company shall also engage in
other value-added services (including, delivery certainty and audit and credit
services) and data warehousing, mining and reporting activities (including the
distribution of data on arms-length terms to the Initial Members and other
Persons).

                               ARTICLE III

               OPERATING AGREEMENT; OTHER COMPANY MATTERS

      Section 3.1 Certificate and Operating Agreement. The Certificate was filed
with the Secretary of State of the State of Delaware on April 17, 2000. The
Operating Agreement has been executed and delivered by the parties thereto
concurrently with the execution and delivery of this Agreement.

      Section 3.2 Parties. No Person shall be admitted as a Member, or become
the holder of any Membership Interest, through issuance, transfer of Membership
Interests or otherwise unless such Person shall have signed counterparts of this
Agreement and the Operating Agreement or an agreement confirming that such
Person is to be bound by all of the terms and provisions hereof and thereof.
Upon (i) a Transfer permitted by and in compliance with the provisions of
Section 8.1, (ii) a Qualified Private Equity Issuance, (iii) a private issuance
of equity interests in the Company approved pursuant to Section 6.2(b) which is
not a Qualified Private Equity Issuance and (iv) the issuance of Membership
Interests to management pursuant to Section 5.4, the remaining Members shall
execute a written consent in form and substance reasonably satisfactory to such
Members admitting the transferee or the new holder as a Member of the Company,
entitled to all the privileges and subject to all of the obligations of this
Agreement and the Operating Agreement.

      Section 3.3 Inconsistencies Between This Agreement and the Operating
Agreement. In the event of an inconsistency between this Agreement and the
Operating Agreement, the terms of this Agreement shall prevail as between the
Members, and the Members shall, as soon as practicable after discovery of such
inconsistency, execute and deliver such amendments to the Operating Agreement as
may be required to reconcile such inconsistency, so long as such amendment is in
accordance with the LLC Act; provided, that, whether or not such inconsistency
is so corrected in the Operating Agreement, the terms of this Agreement shall
prevail. The parties acknowledge and agree that all references in the Operating
Agreement to "a written agreement among all of the Initial Members entered into
from time to time" or similar references are intended, as

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of the date hereof, to be references to this Agreement. The Members shall cause
the Company to perform its obligations under this Agreement, and shall cause
their designated Directors, if any, to act in accordance herewith and in a
manner that causes the Company to perform its obligations under this Agreement.

      Section 3.4 Certain Restrictions. Until the twelve-month anniversary of
the Effective Date, no Member (nor any Affiliate of a Member) shall enter into a
sales, marketing and/or promotional agreement with, or make any investment in,
or take any debt or equity position in, any Person (other than the Company)
which owns and/or provides a Marketplace; provided, however, that nothing
contained in this Section 3.4 herein shall preclude (i) ADP (or any Affiliates
of ADP) from entering into arrangements with any Person for the license of,
integration with, or promotion of the ADP EDEN locator and/or the Hollander
Interchange, (ii) any of the Initial Members from facilitating the transfer of
data from its management or estimating systems, entering into any agreement with
respect to such transfer or permitting third parties to disclose such an
agreement, (iii) ADP's proposed non-controlling investment in BBCN, LLC and/or
preclude ADP (or any Affiliate of ADP) from consummating the transactions
contemplated by the existing letter of intent between ADP and BBCN, LLC (i.e.,
the letter of intent which provides for the provision by ADP to BBCN of certain
portal and sales agent services), or (iv) any Member or any Affiliate of any
Member from entering into sales, marketing or promotional agreements with a
third party which owns and/or provides a Marketplace, provided, that, with
respect to clause (iv) only, (A) providing a Marketplace is not such third
party's primary business and (B) such agreement does not relate to such
Marketplace. Notwithstanding any other remedies available pursuant to this or
any other agreement, a breach (which, provided the same is capable of cure, is
not cured within thirty (30) days after written notice thereof) of the
provisions of the previous sentence by any Member shall entitle the
non-breaching Initial Members for a period of thirty (30) days after such breach
(or the expiration of such cure period) is known to them to purchase its
pro-rata (based on the non-breaching Initial Members' relative Membership
Interests) portion of the breaching Member's Membership Interests for an
aggregate purchase price of one dollar ($1.00).

      Section 3.5 Rights of the Initial Members in an Initial Public Offering

            (a) In connection with an initial public offering of the Company (or
any entity which is the successor to the Company) (a "Company IPO") registered
under the Securities Act, and subject to the approval of the lead underwriter or
underwriters of the Company IPO, the Initial Members shall have the following
rights ("Warrant Rights"):

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            (i)   ADP shall have the right to purchase in the Company IPO the
      lesser of (A) a number of equity securities having a value equal to $3.9
      million and (B) 3.9% of the equity securities issued in the Company IPO;

            (ii)  CCC shall have the right to purchase in the Company IPO the
      lesser of (A) a number of equity securities having a value equal to $2.75
      million and (B) 2.75% of the equity securities issued in the Company IPO;
      and

            (iii) Reynolds shall have the right to purchase in the Company IPO
      the lesser of (A) a number of equity securities having a value equal to
      $3.35 million and (B) 3.35% of the equity securities issued in the Company
      IPO.

            (b) The Warrant Rights of each Initial Member (x) shall be exercised
      by an Initial Member (through a binding commitment to purchase equity
      securities in the Company IPO) prior to distribution of the preliminary
      prospectus for the Company IPO at which time the Warrant Rights of each
      Initial Member if not exercised shall expire and (y) subject to clause
      (x), may be assigned or transferred by the Initial Members in whole or in
      part without restriction, other than such restrictions under applicable
      law.

            (c) The price of the equity securities to be purchased pursuant to
      the Warrant Rights shall be the price at which such equity securities are
      to be first offered to the public as set forth on the cover page of the
      final prospectus for the Company IPO (less any underwriting discounts and
      commissions) and the closing of such purchase shall be concurrent with the
      closing of the Company IPO.

            (d) Each Initial Member and any permitted transferee of the Warrant
      Rights shall, if so requested by any underwriter's representative in
      connection with the Company IPO, agree to a market stand-off undertaking
      pursuant to which such Initial Member or transferee would agree not to
      sell or otherwise transfer any securities of the Company for the same time
      period applicable to directors and officers of the Company, but not
      exceeding a period of 180 days after the effective date of the applicable
      registration statement.

      Section 3.6 Reorganization of Company to Corporate Form. The Members
acknowledge that the Company in its current form is unlikely to be the entity in
which equity interests will be offered to the public in a Company IPO. If, the
Board determines

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that it is necessary or appropriate to reorganize the Company, the parties
hereto agree to take such actions as may be determined by the Board to be
necessary to cause the Company to be reorganized (the "Reorganization") as a
Delaware corporation ("Newco") with equity ownership interests in Newco
consistent with the percentage interests set forth on Schedule 1 of the
Operating Agreement. The parties covenant and agree to enter into a
stockholders' agreement which embodies the terms and conditions of this
Agreement and the rights and obligations of the parties hereto with all
references to the Company being references to Newco, as appropriate, mutatis
mutandis.

                                   ARTICLE IV

                     OPERATIONS AND BUSINESS OF THE COMPANY

      Section 4.1 Business Plans

            (a) Board Approval. Contemporaneously herewith, the Initial Members
have developed and approved the Business Plan for the 12-month period following
the Effective Date. Except as otherwise provided in this Section 4.1(a), on or
before December 31 of each year (beginning in 2000), and at other such times as
the Board shall deem appropriate, the Board shall consider and, subject to
Section 6.2(b), vote to approve or reject the one-year business plan setting
forth in reasonable detail the goals and procedures for personnel, technical,
financial (including capital investments), administrative and marketing
activities for the Company for the coming fiscal year, which plan shall include
financial statement projections for such year (such plan as in effect from time
to time, the "Business Plan"). The parties acknowledge that the initial Business
Plan will overlap with the Business Plan for the calendar year 2001 and the
Board shall endeavor to incorporate by March 31, 2001, as appropriate, such
overlap period into the Business Plan for the calendar year 2001. Approval of
the Business Plan shall be governed by Article VI.

            (b) Amendments. Material amendments to the Business Plan for the
Company shall be subject to the approval provisions of Article VI.

      Section 4.2 Company-Level Debt. The Members agree and acknowledge that
the Company may from time to time establish credit lines, enter into letter of
credit facilities, and issue Company-level debt if the issuance of such debt is
in the best interests of the Company under the circumstances existing at the
time of such proposed debt issuance, as determined by the Board, subject to
Section 6.2(b). The Members agree that the Company shall not, without the
express written consent of all of the Members,

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<PAGE>

undertake any financing which requires the provision of security or undertakings
by, or recourse to, any or all of the Members.

      Section 4.3 Compliance with Laws. Each of the Members and the Company
shall, and shall use its reasonable efforts to cause each of its Affiliates and
its and its Affiliates' respective officers, directors, employees and agents to,
comply with all laws, rules and regulations applicable to the performance of
each of the Member's and the Company's respective obligations hereunder to be
performed in connection with the conduct of the Business.

      Section 4.4 Confidential Information. Any proprietary or confidential
information concerning the Business that is provided by or obtained from the
Company or any Member or their respective Affiliates ("Confidential
Information") that comes into the possession of any Member, the Company or their
respective Affiliates (each, a "Recipient"):

            (a) shall, for a period of three (3) years following the date of
disclosure, be held in confidence by the Recipient and, except with the prior
written consent of the disclosing party, shall not be disclosed by the Recipient
to any Person, other than:

            (i)   to those directors, officers, employees and agents of such
      Recipient and its Affiliates ("Representatives") who need to know such
      information for purposes related to the interests of such Recipient or its
      Affiliates in the Company and the Business; and

            (ii) to Persons with whom the Recipient or any of its Affiliates
      reasonably expect to consummate a transfer of all or a portion of their
      direct or indirect Membership Interests in the Company in accordance with
      this Agreement and who enter into confidentiality undertakings with such
      Recipient or its Affiliates substantially consistent with this Section
      4.4; and

      (b) shall not be used by the Recipient or its Affiliates for any purposes
other than purposes related to the interests of such Recipient or its Affiliates
in the Company and the Business.

      The foregoing restrictions on the disclosure and use of Confidential
Information shall not apply to Confidential Information that: (a) is previously
known to the Recipient; (b) is obtained by the Recipient on a non-confidential
basis from a third party, provided that the third party, to the knowledge of the
Recipient, is not or was not bound by a

                                       14
<PAGE>

confidentiality obligation with respect to such Confidential Information; (c) is
in or becomes part of the public domain through no fault of the Recipient or its
Affiliates or representatives; (d) the Recipient is legally compelled to
disclose; or (e) is necessary to disclose in order to enforce this Agreement. If
it appears that the Recipient may become legally compelled to disclose any
Confidential Information, the Recipient promptly shall consult with the
disclosing party as to the reasons for such compelled disclosure, and shall
afford the disclosing party a reasonable opportunity to obtain a protective
order as to the Confidential Information, and further shall use reasonable
efforts to obtain reliable assurance that the Confidential Information actually
disclosed will be treated confidentially. Each of the Company and the Members
acknowledges that the terms of this Agreement and the Business Plan, as revised
from time to time, shall be considered Confidential Information. A Recipient
shall be responsible for any breach of this Section 4.4 by it or any of its
Representatives.

      Section 4.5 Public Statements. Except as required by applicable laws or
stock exchange regulation, a Member shall not, and shall use its reasonable
efforts to cause its Affiliates not to, release any public statement of a
material nature regarding the Company or the Business without first having
consulted with the Company. The Members shall cooperate in good faith with
respect to the review of all such press releases and other public
communications distributed by either of them relating to the Company or the
Business. The Company may issue such press releases and public statements in
the normal course of its business as its senior officers shall determine to
be necessary or appropriate; provided, however, that if any such release or
statement may reasonably be expected to be adverse to any Member Group of any
Initial Member (so long as such Initial Member is a Qualifying Member), the
Company shall consult and coordinate with the designated public relations
officers of such Member Group at the earliest reasonably practicable time
prior to publishing such release or statement.

                                    ARTICLE V

                 COMPANY CAPITALIZATION AND FINANCIAL PROVISIONS

      Section 5.1 Funding of the Company.

            (a) In General. Notwithstanding any other provision of this
Agreement or applicable law, after making its initial capital contribution to
the Company pursuant to the transactions contemplated by the Subscription
Agreements, no Member shall have any obligation to make any additional capital
contribution to the Company, except as provided in Section 5.1(b) or as such
Member may otherwise expressly agree.

                                       15
<PAGE>

            (b) Additional Capital Commitments of the Initial Members. For the
twelve (12) month period after the Effective Date, pursuant to the commitments
made by each Initial Member under its respective Subscription Agreement as part
of the consideration for the receipt of its initial Membership Interests in the
Company, ADP, Reynolds and CCC shall be obligated to provide to the Company as
additional capital contributions of up to an amount equal to SEVEN MILLION EIGHT
HUNDRED THOUSAND dollars ($7,800,000), SIX MILLION SEVEN HUNDRED THOUSAND
dollars ($6,700,000) and FIVE MILLION FIVE HUNDRED THOUSAND dollars
($5,500,000), respectively. The aggregate amount of such capital contributions
shall not exceed TWENTY MILLION dollars ($20,000,000) (the "Maximum Amount").
The capital contributions contemplated by this Section 5.1(b) shall either be
(i) contributed as equity in fulfillment of such Initial Member's commitments
under its respective Subscription Agreement to make additional capital
contributions as part of the consideration for such Initial Member's initial
Membership Interests or (ii) treated as debt, in each case, as determined by the
Board. Such capital contributions shall not alter the Membership Interests of
the Members set forth on Schedule A to the Operating Agreement. The Board shall,
based on a majority vote, consistent with the Maximum Amount, determine the
amounts and timing of each additional capital contribution (which, if required,
shall be made in no more than four separate contributions). The Board shall give
the Initial Members at least ten (10) days written notice of any required
capital contribution. If any Initial Member shall fail to make an additional
capital contribution requested by the Board in accordance with the terms hereof
when such Initial Member is required to do so, the Board designees of such
non-funding Initial Member shall immediately lose their right to vote on Board
matters and such Member=s vote shall not be required for matters requiring
unanimous approval until such time as such non-funding Initial Member makes its
required capital contribution. If such failure to fund shall continue for a
period of forty-five (45) days past the date of required funding, the
non-defaulting Initial Members shall have the right to purchase all or part (on
a pro-rata basis based on the non-defaulting Initial Members' relative
Membership Interests) of the defaulting Initial Member's Membership Interests at
a purchase price equal to the lower of (i) the Fair Market Value of such
Membership Interest and (ii) the amount paid by such defaulting Initial Member
for such Membership Interest .

      Section 5.2 Loans to the Company. Except as may be required pursuant to
Section 5.1(b), no Member, and no Affiliate of any Member, shall be required to
lend any money to or for the benefit of the Company. No Member shall be allowed
to lend any money or extend any credit to or for the benefit of the Company
except where such loan or credit

                                       16
<PAGE>

extension has been expressly authorized by the Board. Any such loan or credit
extension authorized by the Board shall be on such terms and conditions as the
Board determines to be fair to and in the best interests of the Company and its
Members.

      Section 5.3 Distributions. Distributions to the Members shall be made by
the Company as determined from time to time by the Board, subject to Section
6.2(b), provided, that all such distributions shall be made in accordance with
the terms and conditions of the Operating Agreement.

      Section 5.4 Management Equity. The Company shall reserve up to fifteen
percent (15%) percent of its available equity on a fully diluted basis on the
date hereof after giving effect to the issuance of the Membership Interests
contemplated by the Subscription Agreements for issuance to Officers and other
key employees from time to time under such arrangements, contracts or plans as
may be approved by the Board. Such percentage shall not be diluted by additional
capital contributions of the Initial Members pursuant to Section 5.1(b).
Issuance of equity securities or options to employees in excess of the fifteen
percent (15%) threshold will be subject to the Initial Members' pre-emptive
rights pursuant to Section 8.2. The parties hereby agree to include in the terms
and conditions of any options issued to officers and employees provisions
consistent with the last sentence of Section 8.1(e)(i).

      Section 5.5 Future Investors

            (a) Potential Investors. The Members intend to seek strategic and
financial investors (an "Investor") to benefit the growth, development and
visibility of the Company. A set of guidelines describing characteristics of
potential Investors that shall be used by the Board in identifying such
Investors is attached as Exhibit A hereto.

            (b) Rights of Future Investors. In the event an Investor negotiates
"tag-along" rights in connection with such Investor's investment in the Company,
the Members agree to grant to such Investor, in connection with a transfer
pursuant to Section 8.1(d), the right to sell a pro rata portion of its
Membership Interests in the Company (which participation shall ratably reduce
the Membership Interests to be sold by the Prospective Seller) to any Person to
which the Prospective Seller sells its Offered Interests in accordance with
Section 8.1(d). The Members hereby agree to amend this Agreement to reflect such
"tag-along" rights and enter into such customary arrangements, including,
without limitation, providing registration rights agreed upon by the Initial
Members in accordance with Section 6.2 hereof, as are necessary to consummate
such an investment and grant such rights.

                                       17
<PAGE>

                                   ARTICLE VI

                      MANAGEMENT OF THE COMPANY; THE BOARD

      Section 6.1 Generally. The overall management of the Company shall be
vested exclusively in the Board. Except as authorized by the Board or as set
forth in this Agreement, (a) no Member shall have any right or authority to take
any action on behalf of the Company or to bind or commit the Company with
respect to third parties or otherwise, and (b) each Member hereby (i)
specifically delegates to the Board its rights and powers to manage and control
the business and affairs of the Company in accordance with the provisions of
Section 18407 of the LLC Act and (ii) revokes its right to bind the Company as
contemplated by the provisions of Section 18402 of the LLC Act.

      Section 6.2 Board

            (a) Election and Removal of Directors. The Board shall initially be
comprised of six (6) individuals as directors (each a "Director"), two (2) of
whom (the "ADP Directors") shall be elected by ADP, two (2) of whom (the "CCC
Directors") shall be elected by CCC and two (2) of whom (the "Reynolds
Directors") shall be elected by Reynolds. The Members agree that upon (i) hiring
a Chief Executive Officer of the Company, such Chief Executive Officer shall be
appointed to the Board and (ii) an investment in the Company by Investors, each
such Investor shall have the right to appoint one director. The initial
Directors are as follows:

                  ADP Directors: James B. Benson
                                 S. Michael Martone

                  CCC Directors: Githesh Ramamurthy
                                 Andrew Janower

                  Reynolds Directors: Lloyd G. Waterhouse
                                      Gregory M. Collins

      Each Director shall hold office until death, disability, resignation or
removal at any time without notice at the pleasure of the Member that elected
such Director. If a vacancy occurs on the Board, the Member that elected such
Director shall give notice of such vacancy to the other Members, and as soon as
practicable after the occurrence of such vacancy shall elect a successor so that
the Board remains fully constituted at all times.

                                       18
<PAGE>

            (b) Meetings and Approval Requirements. The Board's meeting
procedures and approval requirements shall be as follows:

                  (i)   Meetings, Notices and Quorum. The agreement of the
        Members with respect to (A) the place and times of regular and specials
        meetings of the Board, (B) notice requirements, (C) quorum requirements
        and (D) similar procedures is as set forth in the Operating Agreement.

                  (ii)  Majority Approval Requirements. The Board may act either
        through the presence of Directors voting at a meeting or by written
        consent without a meeting in accordance with the provisions of the
        Operating Agreement. Except as otherwise provided in this Section
        6.2(b), in the case of actions taken at a meeting, the affirmative vote
        of at least a majority of the Directors present in person or by
        electronic means, as the case may be, and voting at a duly held meeting
        of the Board where a quorum is present shall be necessary for any action
        of the Board.

                  (iii) Approval Requirements Prior to the Benchmark Date. Prior
        to the Benchmark Date, the unanimous affirmative vote of all of the
        Initial Members' Directors shall be necessary for the following actions:

                  (A) any amendment to the organizational documents of the
        Company adverse to a Member (which shall only include amendments which
        diminish a Member's rights with respect to its equity interests or its
        voting rights or Board representation rights); provided, that any
        amendment to such organizational documents required by an action
        described in this Section 6.2(b)(iii) shall be made upon the affirmative
        vote required for such action;

                  (B) sale of all or substantially all the assets of the Company
        (which for purposes of this Section 6.2(b)(iii) and Section 6.2(b)(iv)
        shall include the Company and/or its subsidiaries taken as a whole);

                  (C) merger involving the transfer of greater than twenty
        percent (20%) of the Membership Interests in the Company;

                                       19
<PAGE>

                  (D) sale of assets of the Company involving assets responsible
        for greater than thirty-five percent (35%) of the revenue of the
        Company, but less than substantially all the assets of the Company;

                  (E) prior to the earlier of (x) the Benchmark Date and (y)
        twelve (12) months after the Effective Date, a private issuance of
        equity interests in the Company which is not a Qualified Private Equity
        Issuance, including the issuance of warrants to purchase equity
        interests other than an issuance of options or restricted stock pursuant
        to employee benefits plans;

                  (F) other than to refinance existing indebtedness of the
        Company, the incurrence of indebtedness by the Company in an aggregate
        amount in excess of $10,000,000 per annum (other than as reflected in an
        approved Business Plan);

                  (G) acquisition by the Company, in one or more transactions,
        of one or more businesses or assets of third parties involving,
        individually or in the aggregate, consideration in excess of $20,000,000
        per annum;

                  (H) capital expenditures by the Company in excess of an
        aggregate amount equal to $5,000,000 per annum (other than those
        reflected in an approved Business Plan);

                  (I) investments by the Company in, or loans by the Company to,
        third parties in an aggregate amount in excess of $5,000,000 per annum
        (other than those reflected in an approved Business Plan);

                  (J) the dissolution, winding up or bankruptcy of the Company;

                  (K) appointment or removal of the Company's Chief Executive
        Officer;

                  (L) distributions to Members;

                                       20
<PAGE>

                  (M) entering material new lines of business or exiting
        material existing business lines or materially changing the purpose of
        the business of the Company;

                  (N) new transactions between the Company and any Member or
        any Affiliate of any Member;

                  (O) adoption of a Business Plan or material amendment of an
        approved Business Plan; and

                  (P) adoption of, and material amendments to, material
         employee benefit plans (including stock option plans and incentive
         compensation plans of the Company).

                (iv) Approval Requirements On and After the Benchmark Date. On
         and after the Benchmark Date, the unanimous affirmative vote of all of
         the Initial Members' Directors shall be necessary for the following
         actions:

                  (A) any amendment to the organizational documents of the
        Company adverse to a Member (which shall only include amendments which
        diminish a Member's rights with respect to its equity interest or its
        voting rights or Board representation rights); provided, that any
        amendment to such organizational documents required by an action
        described in this Section 6.2(b)(iv) shall be made upon the affirmative
        vote required for such action;

                  (B) sale of all or substantially all of the assets of the
        Company; provided, that such unanimous affirmative vote shall not be
        required following the fifth year anniversary of the Effective Date;

                  (C) a merger involving the transfer of greater than forty-nine
        percent (49%) of the Company; provided, that such unanimous affirmative
        vote shall not be required following the fifth year anniversary of the
        Effective Date;

                  (D) the dissolution, winding up or bankruptcy of the Company.

                                       21
<PAGE>

                  (E) The adoption of a Business Plan or the material amendment
         of an approved Business Plan that reflects projected losses for that
         calendar year of more than $20,000,000 on a pre-tax basis.

              (v) Approval Requirements for Phase I Qualified Public Equity
         Issuances and for Phase II Qualified Public Equity Issuances. The
         unanimous affirmative vote of all of the Initial Members' Directors
         shall be necessary for the following actions:

                  (A) public issuance of equity interests in the Company which
            is not a Phase I Qualified Public Equity Issuance; provided, that
            following the earlier of (x) the Benchmark Date and (y) twelve (12)
            months after the Effective Date such unanimous affirmative vote
            requirement shall be superceded by clause (B) below; and

                  (B) following the termination of the unanimous affirmative
          vote requirements in connection with a Phase I Qualified Public Equity
          Issuance as set forth in clause (A) above, the public issuance of
          equity interests in the Company which is not a Phase II Qualified
          Public Equity Issuance; provided, that such unanimous affirmative vote
          shall not be required following the fifth year anniversary of the
          Effective Date.

              (vi) Approval Requirements for Related-Party Transactions On or
         After the Benchmark Date. On or after the Benchmark Date, the
         affirmative vote of at least a majority of the disinterested Directors
         (as determined pursuant to Delaware law, as if the Company were a
         corporation) shall be necessary for the approval of new transactions
         between the Company and any Member, any Affiliate of a Member or any
         interested Director (as determined pursuant to Delaware law, as if the
         Company were a corporation).

              (vii) Approval Requirements for Other Significant Actions. The
         affirmative vote of a majority of the Initial Members' Directors shall
         be required for the following actions:

                  (A) a Phase I Qualified Public Equity Issuance occurring prior
          to the earlier of (x) the Benchmark Date or (y) twelve (12) months
          after the Effective Date;

                                       22
<PAGE>

                  (B) a Phase II Qualified Public Equity Issuance occurring
          after the earlier of the Benchmark Date or twelve (12) months after
          the Effective Date;

                  (C) except as set forth in Section 6.2(b)(iv), 6.2(b)(v) or
          6.2(b)(vi), any of the actions described in Section 6.2(b)(iii)
          occurring after the Benchmark Date (other than Section
          6.2(b)(iii)(E));

                  (D) a private issuance of equity interests in the Company
          which is not a Qualified Private Equity Issuance, including the
          issuance of warrants to purchase equity interests, other than the
          issuance of options or restricted stock pursuant to employee benefit
          plans, occurring after the earlier of the Benchmark Date or twelve
          (12) months after the Effective Date;

                  (E) a merger involving the transfer of less than twenty
          percent (20%) of the Membership Interests in the Company,

                  (F) a Qualified Private Equity Issuance;

                  (G) the appointment and removal of the Company's Chief
          Financial Officer;

                  (H) the appointment and removal of the auditors of the
          Company;

                  (I) the conversion of the Company to a corporation; and

                  (J) the appointment and removal of legal counsel to the
          Company.

      (b) Compliance with Agreement. The Members shall ensure that the directors
appointed by each of them respectively shall discharge their duties as directors
and vote to approve or disapprove matters relating to the activities of the
Company in a manner not inconsistent with the provisions of this Agreement.

                                       23
<PAGE>

            (c) Change of Control.

                  (i) Control Notice. Upon the occurrence of a Change of Control
          of a Member (or its ultimate parent entity or Applicable Division)
          (the "Affected Member"), the Affected Member shall give notice of the
          Change of Control to the other Members within ten (10) Business Days
          of the occurrence of the Change of Control.

                  (ii) Effect of a Change of Control on Board Approval
          Requirements. Upon the occurrence of a Change of Control, with respect
          to all matters requiring the unanimous approval of the Initial
          Members' Directors pursuant to Sections 6.2(b)(iii), 6.2(b)(iv) and
          6.2(b)(v), the affirmative vote of the Director designees of the
          Affected Member shall not be required for a unanimous vote. The
          affirmative voting rights of the Affected Member's Board designees
          shall not be affected with respect to matters requiring a majority
          vote of either the entire Board or the Initial Members= Directors.

                                   ARTICLE VII

                        REPORTS AND FINANCIAL STATEMENTS

      Section 7.1 Reports and Financial Statements; Access.

            (a) Quarterly Financial Statements. As soon as practicable following
the close of the first, second, third and fourth fiscal quarters of the Company,
and in any event within thirty (30) days thereafter, commencing with the first
full quarter of calendar year 2000 following the Effective Date, and so long as
the Company (or any successor of the Company) is not a publicly traded entity,
the Board shall cause to be furnished to each Qualifying Member quarterly
unaudited consolidated financial statements for the Company prepared in
accordance with GAAP (but without footnotes and subject to fiscal year-end audit
adjustments and in a format reasonably acceptable to each of the Members),
including (i) a balance sheet showing the Company's financial position as of the
end of such fiscal quarter, (ii) supporting profit and loss statements and (iii)
a statement of income, capital, retained earnings and cash flows for such fiscal
quarter and setting forth a comparison of the actual result for such quarter and
the fiscal year to date with budgeted amounts as set forth in the most recently
approved Business Plan, together with a narrative explanation of the variances.
Notwithstanding the foregoing, so long as the Company (or any successor of the
Company) is not a publicly traded entity, within twelve

                                       24
<PAGE>

(12) Business Days (or such shorter period as may be reasonably requested by any
Qualifying Member) after the close of the first, second, third and fourth fiscal
quarters of the Company commencing with the third quarter of calendar year 2000,
upon request of a Qualifying Member, the Board shall cause to be furnished to
each Qualifying Member a summary-level statement of income of the Company for
such fiscal quarter.

            (b) Annual Statements. As soon as practicable after the end of each
fiscal year of the Company, and in any event within sixty (60) days after the
end of each fiscal year of the Company commencing with fiscal year 2000, and so
long as the Company (or any successor of the Company) is not a publicly traded
entity, the Board shall cause to be furnished to each Qualifying Member
consolidated financial statements with respect to such fiscal year for the
Company, consisting of (i) a balance sheet showing the Company's financial
position as of the end of such fiscal year, (ii) supporting profit and loss
statements, and (iii) a statement of income, capital, retained earnings and cash
flows for such fiscal year, setting forth in each case in comparative form the
figures for the previous fiscal year (other than with respect to the annual
statement for fiscal year 2000) together with a comparison of such statements to
the Business Plan for the most recently completed fiscal year. The annual
financial statements shall be prepared in accordance with GAAP, and shall be
audited in accordance with generally accepted auditing standards and certified
by an independent firm of certified public accountants recommended by the Board
and approved by the Members. The financial statements required to be delivered
pursuant to this Section 7.1(b) also shall be accompanied by (A) a copy of the
auditing firm's annual management letter to the Company, if any, and (B) a
report certified by the Board describing the amount and purpose of any reserves
of the Company (for contingencies or otherwise).

            (c) Accountant's Reports. Promptly upon receipt thereof, the Company
shall furnish to each Qualifying Member copies of all other reports, if any,
submitted to the Company by independent public accountants in connection with
any annual or interim audit of the books of the Company and its subsidiaries
made by such accountants.

            (d) Litigation Matters. Promptly upon the Company's learning
thereof, the Company shall furnish to each Qualifying Member notice of the
institution or resolution of any suit or administrative proceeding that could be
reasonably expected to have a material adverse impact on the condition
(financial or otherwise), properties, assets, operations, results of operations,
business or rights of the Company or any of its subsidiaries.

            (e) Material Events. Promptly upon the Company's learning thereof,
the Company shall furnish to each Qualifying Member notice of any event that has
had,

                                       25
<PAGE>

or could reasonably be expected to have, a material adverse impact on the
condition (financial or otherwise), properties, assets, operations, results of
operations, business or rights of the Company or any of its subsidiaries,
including, without limitation, the threat of any material litigation or
investigation with respect to the Company or any of its subsidiaries or any
material disputes with customers.

            (f) Other Information. With reasonable promptness, and so long as
the Company (or any successor of the Company) is not a publicly traded entity,
the Board shall deliver to each Qualifying Member such other information and
financial data concerning the Company as such Qualifying Member may reasonably
request. The Company agrees to cooperate fully with any Qualifying Member in
responding to any reasonable request for other information and financial data
made by such Qualifying Member in order to meet in a timely manner such
Qualifying Member's periodic reporting requirements under the Securities
Exchange Act of 1934, as amended.

            (g) Access. Provided that such visits or inspections are not unduly
burdensome or disruptive, the Company shall permit and cause each of its
subsidiaries to permit each Qualifying Member and such persons as it may
designate, at such Member's expense and upon reasonable prior notice, to visit
and inspect any of the properties of the Company and its subsidiaries, examine
their books and take copies and extracts therefrom, and discuss the affairs,
finances and accounts of the Company and its subsidiaries with their officers,
employees and public accounts (and the Company hereby authorizes such
accountants to discuss with such Members and such designees such affairs,
finances and accounts).

                              ARTICLE VIII

                    TRANSFERS OF MEMBERSHIP INTERESTS

      Section 8.1 Transfers of Membership Interests.

            (a) Generally. No Member may at any time effect any Transfer, except
as follows:

                        (i)   a Member may effect any Transfer with the prior
            written consent of the other Members, which consent may be withheld
            by each other Member in its sole discretion;

                                       26
<PAGE>

                        (ii)  a Member may effect a Disposition to any Affiliate
            of such Member, upon compliance with the provisions of Section
            8.1(b) and Section 8.1(c) below;

                        (iii) a Member may pledge or otherwise encumber its
            Membership Interests under its debt arrangements; provided, that any
            pledgee or security holder which realizes on such pledge or
            encumbrance and becomes the holder of Membership Interests shall be
            a passive equity holder only, subject to the obligations of this
            Agreement (including under Section 5.1), but with no governance,
            voting or Board representation rights and no rights under Section
            8.1(d) and 8.2;

                        (iv)  at any time after the date that is two (2) years
            after the Effective Date, a Member may effect a Disposition to any
            Person (other than a Disposition to an Affiliate, which shall be
            governed by clause (ii) above), upon compliance with the provisions
            of Section 8.1(b) and Section 8.1(d) below;

                        (v) at any time after the date that is five (5) years
            after the Effective Date, a Member may effect a Disposition pursuant
            to Section 8.1(e); or

                        (vi)  notwithstanding any other provision of this
            Agreement, but subject to any restrictions under Section 3.5(d), the
            Registration Rights Agreement or applicable law, a Member may effect
            a Disposition to any Person after the completion of a Company IPO.

            (b) Conditions and Restrictions on Certain Transfers. In the case of
a Transfer permitted pursuant to Section 8.1(a)(ii) or 8.1(a)(iv), such Transfer
shall be permitted only if:

                        (i)  such Transfer will be accomplished in a non-public
            offering exempt from registration and qualification requirements of
            all applicable securities laws and regulations;

                        (ii) such Transfer will not result in the imposition of
            a transfer tax on the other Members or the Company, or result in a
            termination of the Company pursuant to the provisions of U.S. Tax
            Code section 708(b) (or any comparable provision of state, local,
            foreign or provincial

                                       27
<PAGE>

                        tax law), unless such transfer tax or the consequences
                        of such tax termination are indemnified against by the
                        transferring Member (the "Transferor") or its transferee
                        (the "Transferee") in a manner reasonably acceptable to
                        the non-transferring Members; provided that the Members
                        shall cooperate in good faith, at the request of the
                        Member proposing the Transfer, to structure such
                        Transfer in a manner that does not give rise to any such
                        transfer tax or tax termination;

                                    (iii) such Transfer will not result in or
                        cause any material defaults under, any material breaches
                        of any material obligations contained in, or any
                        material failures of material conditions contained in,
                        any agreements to which the Company is a party, which
                        agreements, individually or in the aggregate, are
                        material to the Business;

                                    (iv)  other than in connection with a
                        Transfer to another Member pursuant to Section 8.2(d),
                        the Transferor effecting any such Transfer holds the
                        non-transferring Members harmless from all reasonable
                        out-of-pocket costs and expenses (including reasonable
                        attorneys' fees) incurred by the non-transferring
                        Members in order to complete the Transfer; and

                                    (v)   the Transferee in connection with a
                        Disposition shall have entered into a legally binding
                        commitment in form and substance reasonably satisfactory
                        to the non-transferring Members to be bound by this
                        Agreement and the Operating Agreement from and after the
                        date such Transferee becomes a Member.

                        (c) Dispositions to Affiliates. Any Disposition to an
            Affiliate shall be permitted only if (i) the Transferor has given
            ten (10) Business Days' prior written notice to the other Members
            identifying and providing relevant information about such Affiliate
            and (ii) the Transferor has complied with the applicable provisions
            of Section 8.1(b).

                        (d) Duty of First Offer.

                              (i) If any Member intends to offer (an "Offer") to
                        any Person other than an Affiliate of such Member all or
                        part of such Member's Membership Interest (which part
                        shall be at least twenty percent (20%) of such Member's
                        initial Membership Interest), such Member (the
                        "Prospective Seller") shall provide the other Members
                        written notice of

                                       28
<PAGE>

            such Offer (an "Offer Notice"). The Offer Notice shall set forth the
            portion of the Prospective Seller's Membership Interests with
            respect to which the Prospective Seller intends to make such Offer
            (the "Offered Interests") and the price and other material terms
            upon which the Prospective Seller intends to sell the Offered
            Interests (the "Offer Price").

                        (ii)  The receipt of an Offer Notice by the other
            Members from a Prospective Seller shall constitute an offer by such
            Prospective Seller to sell to each other Member the Offered
            Interests at the Offer Price. Such offer shall be open for 20 days
            after receipt of such Offer Notice by the other Members. During such
            20-day period, each other Member shall have the right to accept such
            offer as to all but not less than all of its pro-rata portion of the
            Offered Interests (with such other Members having the option to
            purchase at the Offer Price all Membership Interests not purchased
            by the other Members) by giving a written notice of acceptance (the
            "Notice of Acceptance") to the Prospective Seller and a copy of the
            Notice of Acceptance to each other Member prior to the expiration of
            such 20day period (any other Member so accepting such offer being an
            "Accepting Party"). Any other Member's rejection of the Prospective
            Seller's offer shall only be binding if such other Member has
            written notice of each of the other Members' final decision to
            accept or reject the Prospective Seller's offer.

                        (iii) If the Accepting Parties have agreed, in the
            aggregate, to purchase all, but not less than all, of the Offered
            Interests, the consummation of any such purchase by and sale to each
            such Accepting Party shall take place on such date, not later than
            30 days after receipt of the Notice of Acceptance received by the
            Prospective Seller, as such Accepting Party and the Prospective
            Seller shall select. Upon the consummation of such purchase and
            sale, the Prospective Seller shall (A) deliver to the Accepting
            Party written instruments of transfer with respect to the Offered
            Interest in form satisfactory to such Accepting Party duly executed
            by the Prospective Seller, and (B) shall assign all its rights under
            this Agreement and the Operating Agreement with respect to the
            Offered Interest purchased and sold pursuant to an instrument of
            assignment reasonably satisfactory to such Accepting Party.

                        (iv)  If the other Members do not elect to purchase all
            of the Membership Interests offered by the Prospective Seller during
            the 20-day offer period, then the Prospective Seller shall have a
            120-day period (the "Sale Period") following the 20-

                                       29
<PAGE>

            day offer period to enter into a binding agreement to sell all such
            Membership Interests to a third party (a "Third Party Purchaser") at
            a price at or higher than the Offer Price. If the Prospective Seller
            enters into a binding agreement to sell such Membership Interests to
            a Third Party Purchaser during the Sale Period, the Prospective
            Seller thereafter shall have an additional 60-day period following
            the execution of such binding agreement to close such sale.

                        (v) In the event that each other Member shall have
            received an Offer Notice from a Prospective Seller but the
            Prospective Seller shall have received a Notice of Acceptance from
            only one Accepting Party, the other Member which has elected not to
            purchase its pro rata share of the Offered Interests from the
            Prospective Seller may elect within 20 days after its receipt of a
            copy of the Notice of Acceptance to sell a pro rata portion of its
            Membership Interests at the Offer Price to the Accepting Party. Such
            sale by such other Member shall ratably reduce the Offered Interests
            to be sold to the Accepting Party by the Prospective Seller.

                        (vi) Anything in this Section 8.1(d) to the contrary
            notwithstanding, the provisions of this Section 8.1(d) will not be
            applicable to Transfers of Membership Interests made pursuant to and
            in compliance with Section 8.1(e).

                (e) Drag-Along Rights.

                        (i) Following the fifth anniversary of the Effective
            Date, if Members holding greater than fifty percent (50%) of the
            outstanding Membership Interests (the "Controlling Members") shall
            propose to sell, directly or indirectly, all of their Membership
            Interests in the Company (the "Controlling Interest"), in any
            transaction or series of related transactions, to any Person or
            Persons (a "Drag-Along Offer"), the Controlling Members may, at
            their option, require each of the other Members (the
            "Non-Controlling Members") to sell all of the Membership Interests
            owned or held by the Non-Controlling Members to such Person or
            Persons for the same pro-rata consideration (based on such Member's
            Membership Interests in the Company, assuming the conversion or
            exercise of all outstanding options, warrants or other convertible
            securities) and otherwise on the same terms and conditions upon
            which the Controlling Mem-

                                       30
<PAGE>

            bers sell their Membership Interests (a "Drag-Along Sale"). In the
            Drag-Along Sale, all Members holding securities convertible into
            Membership Interests shall either (A) exercise such securities prior
            to the consummation of the Drag-Along Sale and participate in such
            sale as Members holding such Membership Interests or (B) upon the
            consummation of the Drag-Along Sale, receive in exchange for such
            securities consideration equal to the amount determined by
            multiplying (1) the same pro-rata consideration (based on such
            Member's Membership Interests in the Company) received by the
            Members in connection with the Drag-Along Sale less the exercise
            price per percentage of the outstanding Membership Interests by (2)
            the percentage of Membership Interests represented by such rights.

                        (ii) The Controlling Members shall provide a written
            notice (the "Sale Notice") of the Drag-Along Sale to each of the
            Non-Controlling Members not later than the twentieth Business Day
            prior to the proposed consummation of the sale contemplated by the
            Drag-Along Offer. The Sale Notice shall contain written notice of
            the exercise of the Controlling Members' rights pursuant to this
            Section 8.1(e), setting forth the consideration to be paid by such
            Person or Persons and the other material terms and conditions of the
            Drag-Along Offer. Within fifteen (15) Business Days following the
            date the Sale Notice is given, each of the Non-Controlling Members
            shall deliver to the Controlling Members (A) written instruments of
            transfer in form reasonably satisfactory to the Controlling Members
            executed by the Non-Controlling Member, and (B) such other
            documents, certificates, resolutions, or other instruments as may be
            reasonably necessary to sell or otherwise dispose of such Membership
            Interest pursuant to the terms of the Drag-Along Offer. Each
            Non-Controlling Member shall consent to and raise no objections to
            the Drag-Along Sale and, upon request by the Controlling Members,
            shall waive any appraisal or dissenters' rights in respect of such
            Drag-Along Sale, and take all other actions reasonably necessary or
            desirable to cause the consummation of such Drag-Along Sale on the
            terms proposed by the Controlling Members, including, without
            limitation, (i) if the Drag-Along Sale is structured as a sale of
            Membership Interests, each Non-Controlling Member will sell all of
            its Membership Interests and rights to acquire Membership Interests
            on the terms and conditions approved by the Controlling Members,
            (ii) if the Drag-Along Sale is structured as a merger or
            consolidation, each Non-Controlling Member will vote in favor
            thereof and will not exercise any dissenters' rights of appraisal it
            may have under

                                       31
<PAGE>

            any applicable law and (iii) if the Drag-Along Sale is structured as
            a sale of all or substantially all of the assets of the Company,
            each Non-Controlling Member will vote in favor thereof and, if
            applicable, will vote in favor of the subsequent dissolution and
            liquidation of the Company.

                        (iii) Promptly after the consummation of the sale of the
            Membership Interests of the Controlling Members and the
            Non-Controlling Members to such Person or Persons pursuant to the
            Drag-Along Offer, the Controlling Members shall remit to each of the
            Non-Controlling Members the pro rata portion of the total sales
            price attributable to the Membership Interests of such
            Non-Controlling Members sold pursuant thereto less a pro-rata
            portion of the reasonable out-of-pocket costs and expenses
            (including reasonable attorneys= fees) incurred by the Controlling
            Members in connection with such sale.

                        (iv)  If, at the end of the 75day period following the
            giving of the Sale Notice, the Controlling Members shall not have
            completed the sale of all the Controlling Interest and the
            Membership Interests transferred to the Controlling Members pursuant
            to Section 8.1(e)(ii), the Controlling Members shall return to the
            Non-Controlling Members the documents delivered to the Controlling
            Members pursuant to Section 8.1(e)(ii)(A) and 8.1(e)(ii)(B).

                        (v)   Except as expressly provided in this Section
            8.1(e), the Controlling Members shall have no obligation to any
            Non-Controlling Member with respect to the sale or other disposition
            of any Membership Interests owned by such Non-Controlling Member in
            connection with this Section 8.1(e). Anything herein to the contrary
            notwithstanding, the Controlling Members shall have no obligation to
            any Non-Controlling Member to sell or otherwise dispose of any
            Controlling Interest pursuant to this Section 8.1(e) or as a result
            of any decision by the Controlling Members not to accept or
            consummate any Drag-Along Offer or sale with respect to the
            Controlling Interest (it being understood that any and all such
            decisions shall be made by each of the Controlling Members in its
            sole discretion). No Non-Controlling Member shall be entitled to
            make any Transfer of Membership Interests directly to any Person
            pursuant to an Offer (it being understood that all such Transfers
            shall be made only on the terms and pursuant to the procedures set
            forth in this Section 8.1(e)).

                                       32
<PAGE>

            Nothing in this Section 8.1(e) shall affect any of the obligations
            of any of the Members under any other provision of this Agreement.

                        (vi)  No Non-Controlling Member shall be required to
            make any representations and warranties to any Person or Persons in
            connection with the sale made pursuant to the Drag-Along Offer
            except as to (A) good title and the absence of liens with respect to
            such Non-Controlling Member's Membership Interests, (B) the
            corporate or other existence of such Non-Controlling Member and (C)
            the authority for and the validity and binding effect of, and
            absence of any conflicts under the charter documents and materials
            agreements of, such Non-Controlling Member as to, any agreements
            entered into by such Non-Controlling Member in connection with such
            sale. Each Member shall be obligated to agree to join in any
            indemnification to which the Controlling Members agree on the same
            terms as agreed to by the Controlling Members; provided, that the
            liability of any Non-Controlling Member with respect to such
            indemnification shall not exceed the amount of the net proceeds from
            such Drag-Along Sale.

                        (vii) Anything in this Section 8.1(e) to the contrary
            notwithstanding, the provisions of this Section 8.1(e) shall not be
            applicable (A) to any sale of Membership Interests pursuant to a
            Company IPO or (B) at any time after a Company IPO.

            Section 8.2 Preemptive Rights.

            (a) Except as otherwise provided in Section 8.2(c), if the Company
authorizes the offer or sale to any Person of membership interests or other
equity securities in the Company ("New Interests") or of options or rights to
acquire New Interests ("New Rights"), then the Company will first offer to each
Initial Member a fraction (equal to such Initial Member's Membership Interest in
the Company) of such New Interests or New Rights. Each Initial Member shall be
entitled to purchase all or a portion of the New Interests or New Rights offered
to it at the same price and on the same terms and conditions as such New
Interests or New Rights are to be offered to any other Persons. Each Initial
Member must exercise its purchase rights hereunder within 20 days after written
notice from the Company describing in reasonable detail the New Interests or New
Rights being offered, the purchase price thereof, the payment terms thereof and
such Initial Member's percentage allotment.

                                       33
<PAGE>

            (b) During the 120 days following the expiration of the offering
period described above, the Company shall be free to sell any New Interests or
New Rights that the Initial Members have not elected to purchase on terms and
conditions no more favorable to the purchasers thereof than those offered to the
Initial Members. If any New Interests or New Rights are not sold during such
120-day period in accordance with this Section 8.2(b), then the provisions of
this Section 8.2 shall automatically and immediately be reinstated, and shall
automatically and immediately reapply to the offer or sale of such New Interests
or New Rights.

            (c) The provisions of this Section 8.2 shall not apply to (i) the
issuance and sale, in accordance with Section 5.4, to employees, officers or
managers of the Company of New Interests or New Rights representing up to
fifteen percent (15%) of the outstanding Membership Interests in the Company as
of the Effective Date, (ii) the issuance and sale of New Interests in an initial
public offering of equity interests in the Company (or any successor to the
Company) registered under the Securities Act, (iii) the issuance and sale of New
Interests to one or more Investors in financings prior to a Company IPO in an
aggregate amount equal to up to ten percent (10%) of the fully diluted
outstanding membership interests in the Company (or any successor to the
Company) or (iv) the issuance or sale of any New Interests or New Rights in an
equity-for-equity acquisition. The provisions of this Section 8.2 shall
terminate upon a Company IPO.

            (d) The rights of a Member under this Section 8.2 may be waived in
writing in any specific instance by any Member.

      Section 8.3 Other Transfer Matters.

            (a) Member Consent to Transfers. Upon request of any Member
effecting a Transfer permitted by and in compliance with the provisions of
Section 8.1, the other Members shall execute a written consent in form and
substance reasonably satisfactory to such other Members, admitting the
Transferee as a member of the Company, entitled to all the privileges and
subject to all the obligations of this Agreement and the Operating Agreement
approving such permitted Transfer. The Members acknowledge that an award of
damages for failure to comply with the foregoing covenant would not be an
adequate remedy for the Member attempting to effect a permitted Transfer, and
accordingly expressly authorize such Member to bring an action against the
non-transferring Members to compel the specific performance by such
non-transferring Members of their obligations to execute a written consent as to
such permitted Transfer.

                                       34
<PAGE>

            (b) Prohibited Transfers. Any purported Transfer that is not made in
accordance with this Article VIII shall be null and void ab initio.

                                   ARTICLE IX

                              TERM AND TERMINATION

      Section 9.1 No Termination of Company. Except as expressly provided in
this Agreement, no Member shall or shall seek to dissolve, terminate or
liquidate the Company, and no Member shall petition a court for the partition,
dissolution, termination or liquidation of the Company or its property. Each of
the Members hereby irrevocably waives any and all rights that it may have to
maintain an action to partition Company property or to compel any sale or
transfer thereof.

      Section 9.2 Term and Termination of Agreement. This Agreement shall
continue in full force and effect until the earliest to occur of (a) termination
by unanimous written consent of the Members, (b) the date on which all
Membership Interests are held by a single Person, (c) the final dissolution and
completion of winding up of the Company in accordance with this Agreement and
the Operating Agreement, or (d) a Company IPO; provided that this Agreement
shall continue in force thereafter solely with respect to 4.4, 10.1, 10.4 and
10.6. The Company shall dissolve and commence winding up upon the earliest to
occur of (a) the unanimous written consent of the Members and (b) the happening
of any event that makes it unlawful or impossible to carry on the Business.

                                    ARTICLE X

                            MISCELLANEOUS PROVISIONS

      Section 10.1 Notices. Any notice, demand, offer, or other instrument
required or permitted to be given pursuant to this Agreement shall be in writing
signed by the party giving such notice and shall, to the extent reasonably
practicable, be sent by telecopy, and if not reasonably practicable to send by
telecopy, then by hand delivery, overnight courier, telegram or certified mail
(return receipt requested), to the other parties at the addresses set forth
below:

      If to the Company:

            ChoiceParts, LLC

                                       35
<PAGE>

            25 Northwest Point
            Elk Grove Village, Illinois  60007
            Facsimile: (253) 390-9121
            Attention: Chief Executive Officer

      If to ADP:

            c/o ADP, Inc.
            1950 Hassell Road
            Hoffman Estates, Illinois 60195
            Facsimile:  (847) 781-9873
            Attention:  Group President

            with a copy to:

            ADP, Inc.
            One ADP Boulevard
            Roseland, NJ  07068
            Facsimile:  (973) 974-3399
            Attention:  General Counsel

      If to CCC:

            CCC Information Services, Inc.
            World Trade Center Chicago
            444 Merchandise Mart
            Chicago, IL  60654
            Facsimile:  (312) 527-5888
            Attention:  General Counsel

            with a copy to:

            Skadden, Arps, Slate, Meagher & Flom (Illinois)
            333 West Wacker Drive, Suite 2100
            Chicago, IL  60606
            Facsimile:  (312) 407-0411
            Attention:  Peter C. Krupp, Esq.

                                       36
<PAGE>

      If to Reynolds:

            The Reynolds and Reynolds Company
            115 South Ludlow Street
            Dayton, OH  45402
            Facsimile:  (937) 485-4123
            Attention:  General Counsel

            with a copy to:

            Shearman & Sterling
            555 California Street, Suite 2000
            San Francisco, CA  94104-1522
            Facsimile:  (415) 616-1199
            Attention:  Christopher D. Dillon, Esq.

      Each party may change the place to which notice shall be sent or delivered
or specify one additional address to which copies of notices may be sent, in
either case by similar notice sent or delivered in like manner to the other
parties. Without limiting any other means by which a party may be able to prove
that a notice has been received by the other party, a notice shall be deemed to
be duly received: (a) if sent by hand, overnight courier or telegram, the date
when duly delivered at the address of the recipient; (b) if sent by certified
mail, the date of the return receipt; or (c) if sent by telecopy, upon receipt
by the sender of an acknowledgment or transmission report generated by the
machine from which the telecopy was sent indicating that the telecopy was sent
in its entirety to the recipient's telecopy number.

      Section 10.2 Disclaimer of Agency. This Agreement does not create any
relationship beyond the scope set forth herein, and except as otherwise
expressly provided herein or in the Operating Agreement, this Agreement shall
not constitute any of the Members or the Company the legal representative or
agent of any other, nor shall any Member or the Company have the right or
authority to assume, create or incur any liability or obligation, express or
implied, against, in the name of or on behalf of any other Member or the
Company, as applicable.

      Section 10.3 Amendment. Any amendment, modification or supplement of or to
this Agreement or the Operating Agreement shall require the written consent of
each Initial Member; provided, however, that the Initial Members shall promptly
consent to amendments to this Agreement or the Operating Agreement in
furtherance of the transactions contemplated hereby, including, without
limitation, those that reflect (A) the

                                       37
<PAGE>

consummation of a Reorganization pursuant to Section 3.6, (B) changes in the
rights of the Members in accordance with Section 5.5(b) pursuant to the
admission of an Investor, (C) changes in the relative interests of the Members
in the Company upon the consummation of a transfer of Membership Interests
permitted pursuant to Section 8.1 or (D) changes in the relative interests of
the Members in the Company upon the consummation of a sale of New Interests or
New Rights pursuant to Section 8.2.

      Section 10.4 Waiver of Consequential Damages. Notwithstanding any
provision in this Agreement to the contrary, no Member or any Affiliate thereof
shall be liable to any other Member or to the Company or to their respective
Affiliates under this Agreement or the Operating Agreement for consequential,
incidental, special, indirect or punitive damages of any nature, including lost
profits or revenues, the cost of capital or lost business opportunity. The
Members intend that the waivers and disclaimers of liability, releases from
liability, and limitations and apportionments of liability expressed herein
shall apply, whether in contract or in tort, even in the event of the
application of strict liability or in the event of the fault or negligence (in
whole or in part) of or breach of contract by a Member or its Affiliate released
or whose liability is waived, disclaimed, limited, apportioned or fixed, and
shall extend to such Member's Affiliates and its and their constituent partners,
shareholders, directors, officers, employees, representatives and agents. The
Members also intend and agree that such provisions shall continue in full force
and effect notwithstanding the termination, suspension, cancellation or
rescission of this Agreement or the Operating Agreement or the dissolution and
termination of the Company.

      Section 10.5 Names and Marks. No Member Group shall have any right to use
any name, trade name, trademark, service mark or other description (a) of any
other Member Group without the prior written consent of such other Member or its
Affiliates, as applicable or (b) of the Company without the prior written
consent of the other Members, and nothing contained in this Agreement shall be
construed to grant or confer any such consent. The Company shall not have any
right to use any name, trade name, trademark, service mark or other description
of any of the Member Groups without the prior written consent of the affected
Member Group.

      Section 10.6 Governing Law. THIS AGREEMENT SHALL BE GOVERNED BY AND
CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF DELAWARE WITHOUT REFERENCE
TO THE PRINCIPLES AND POLICIES OF CONFLICTS OF LAW OF SUCH STATE.

      Section 10.7 Counterparts. The parties may execute this Agreement in two
or more counterparts, which shall, in the aggregate, be signed by all the
parties, and each

                                       38
<PAGE>

counterpart shall be deemed an original instrument as against
any party hereto who has signed it.

      Section 10.8 Binding Effect. This Agreement shall be binding on all
successors and assigns of the parties and inure to the benefit of the respective
successors and permitted assigns of the parties, except to the extent of any
express contrary provision in this Agreement.

      Section 10.9 Severability. If any provision of this Agreement is invalid
or unenforceable, the balance of this Agreement shall remain in full force and
effect, and this Agreement shall be construed in all respects as if such invalid
or unenforceable provision were omitted, so long as the economic or legal
substance of the transactions contemplated hereby is not affected in any manner
materially adverse to any party. Upon any such determination that any provision
of this Agreement is invalid or unenforceable, the parties hereto shall
negotiate in good faith to modify this Agreement so as to effect the original
intent of the parties as closely as possible in an acceptable manner in order
that the transactions contemplated hereby are consummated as originally
contemplated to the greatest extent possible.

      Section 10.10 Captions. Titles or captions of Sections or Articles
contained in this Agreement are inserted only as a matter of convenience and for
reference, and in no way define, limit, extend or describe the scope of this
Agreement or the intent of any provision hereof.

      Section 10.11 Entire Agreement. This Agreement, the Operating Agreement,
and any agreement, document or schedule attached hereto or thereto or referred
to herein or therein, constitute the entire agreement and supersede all prior
agreements and understandings, both written and oral, of the parties with
respect to the subject matter hereof. Any oral representations or modifications
concerning this instrument shall be of no force or effect unless contained in a
subsequent written modification signed by the party to be charged.

      Section 10.12 No Rights in Third Parties. The provisions of this Agreement
are for the exclusive benefit of the parties and their respective successors and
permitted assigns. This Agreement is not intended to benefit or create rights in
any other Person, including any liquidator, trustee or creditor acting on behalf
of the Company. No such creditor or any other Person shall have any rights under
this Agreement (or any other Agreement to which the Members are parties),
including rights with respect to enforcing the payment of capital contributions,
unless specifically set forth herein or therein.

                                       39
<PAGE>

      Section 10.13 No Title to Company Property. All property owned by the
Company, whether real, personal or mixed, and whether tangible or intangible,
shall be deemed to be owned by the Company as an entity, and no Member,
individually, shall have any ownership interest or title in such property except
indirectly through such Member's ownership of Membership Interests.

      Section 10.14 Further Assurances. Each of the Members agrees to, and to
cause its Affiliates to, promptly take such further actions and execute and
deliver such further documents (including, without limitation, amendments to
this Agreement, the Operating Agreement and the Registration Rights Agreement)
as are reasonably necessary or expedient or as may reasonably be requested by
the other Members, in each case, to effect (i) the transactions contemplated by
this Agreement, the Operating Agreement and the Registration Rights Agreement
and (ii) actions taken by the Board which are consistent with the terms and
provisions of this Agreement and the Operating Agreement.

      Section 10.15 No Waiver. Any failure of a party to enforce any of the
provisions of this Agreement or to require compliance with any of its terms at
any time during the pendency of this Agreement shall in no way affect the
validity of this Agreement, or any part hereof, and shall not be deemed a waiver
of the right of such party thereafter to enforce any and each such provision.

      Section 10.16 Consent to Jurisdiction. Without limiting the provisions of
Article X hereof, the parties agree that any legal proceeding by or against any
party or with respect to or arising out of this Agreement may be brought in or
removed to the United States District Court for the Southern District of New
York or the courts of the State of New York, in The City of New York, as the
party or parties instituting such legal action or proceeding may elect. By
execution and delivery of this Agreement, each party irrevocably and
unconditionally submits to the exclusive jurisdiction of such courts and to the
appellate courts therefrom. The parties irrevocably consent to the service of
process out of any of the aforementioned courts in any such action or proceeding
by the mailing of copies thereof by registered or certified airmail, postage
prepaid, to the such Member at the address specific in Section 10.1.

      Any such service of process shall be effective five (5) Business Days
after mailing, or, if hand-delivered, upon delivery. Nothing herein shall affect
the right to serve process in any other manner permitted by applicable law. The
parties hereby waive any right to stay or dismiss any action or proceeding under
or in connection with this Agreement brought before the foregoing courts on the
basis of (a) any claim that it is not personally subject to the jurisdiction of
the above-named courts for any reason, or that it or any of its property is
immune from the above-described legal process, (b) that such

                                       40
<PAGE>

action or proceeding is brought in an inconvenient forum, that venue for the
action or proceeding is improper or that this Agreement may not be enforced in
or by such courts, or (c) any other defense that would hinder or delay the levy,
execution or collection of any amount to which any party is entitled pursuant to
any final judgment of any court having jurisdiction.

      Section 10.17 Waiver of Trial By Jury. THE PARTIES HERETO HEREBY
IRREVOCABLY AND UNCONDITIONALLY WAIVE THE RIGHT TO TRIAL BY JURY IN CONNECTION
WITH ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT.

      Section 10.18 Specific Performance. The parties hereto agree that
irreparable damage may occur in the event that any of the provisions of this
Agreement are not performed in accordance with their specific terms or are
otherwise breached. It is accordingly agreed that the parties shall be entitled
to an injunction or injunctions to prevent breaches of this Agreement and to
enforce specifically the terms and provisions hereof in the United States
District Court for the Southern District of New York or the courts of the State
of New York, in The City of New York, this being in addition to any other remedy
to which they are entitled at law or in equity.

              [Remainder of page intentionally left blank]

                                       41
<PAGE>

      IN WITNESS WHEREOF, the parties hereto have executed this Members'
Agreement as of the date first written above.

                                    CHOICEPARTS, LLC

                                    By: /s/ Peter J. Largen
                                       ---------------------------------
                                       Name: Peter J. Largen
                                       Title: Vice President

                                    ADP, INC.

                                    By: /s/ S. Michael Martone
                                       ---------------------------------
                                       Name: S. Michael Martone
                                       Title: President, Dealer Services Group

                                    CCC INFORMATION SERVICES, INC.

                                    By: /s/ Githesh Ramamurthy
                                       ---------------------------------
                                       Name: Githesh Ramamurthy
                                       Title: President & CEO

                                    THE REYNOLDS AND REYNOLDS COMPANY

                                    By: /s/ Thomas W. Baird
                                       ---------------------------------
                                       Name: Thomas W. Baird
                                       Title: Vice President

<PAGE>

                                                                    Exhibit A to

                                                              Members' Agreement

                           PRIVATE ISSUANCE GUIDELINES

      The Members will seek strategic and financial partners who can provide the
Company with one or more of the following benefits: (i) expertise in the
Internet business-to-business environment, (ii) strategic relationships in the
auto parts procurement market, or (iii) enhanced ability to recruit high caliber
senior executives and employees. Examples of such financial partners include,
but are not limited to, Kleiner Perkins Caufield & Byers, General Atlantic
Partners, Sequoia Partners, Greylock Capital, Benchmark Capital, ICG and CMGI.
Examples of such strategic partners include, but are not limited to: (w) car
buying services such as Carpoint, Carsdirect.com, autobytel and Microsoft, (x)
OEM manufacturers such as Ford, Chrysler and General Motors, (y) other parts
manufacturers and/or wholesalers/distributors and (z) other parts supply chain
constituents including insurance companies and/or data providers (such as Bell &
Howell).

      For clarity, the names listed above are intended as examples only and
shall not be construed to constrain the ability of a majority of the Board to
determine the specific identity of any additional investor, pursuant to the
terms of this Agreement; provided, that such investors are deemed by such a
majority to be consistent with the guidelines above.

                                       1<PAGE>

--------------------------------------------------------------------------------

                          SECURITIES PURCHASE AGREEMENT

                          Dated as of February 23, 2001

                                  by and among

                      CCC INFORMATION SERVICES GROUP INC.,

                                CCC CAPITAL TRUST

                                       and

                          CAPRICORN INVESTORS III, L.P.

--------------------------------------------------------------------------------

<PAGE>

                                TABLE OF CONTENTS

                          SECURITIES PURCHASE AGREEMENT

<TABLE>
<CAPTION>

Section                                                                     Page
<S>                                                                         <C>
1.  DEFINITIONS................................................................1

2.  PURCHASE OF THE SECURITIES; APPLICATION OF PROCEEDS........................9

      2.1   Purchase of Trust Preferred Stock..................................9

      2.2   Purchase of Company Securities.....................................9

      2.3   Closing...........................................................10

      2.4   Delivery..........................................................10

      2.5   Purchase of Note..................................................10

3.  PURCHASER'S REPRESENTATIONS AND WARRANTIES................................10

      3.1   Investment Intention..............................................10

      3.2   Accredited Investor...............................................10

      3.3   Existence.........................................................11

      3.4   Power; Authorization; Enforceable Obligations.....................11

      3.5   Brokers...........................................................11

      3.6   ERISA.............................................................11

4.  COMPANY'S REPRESENTATIONS AND WARRANTIES..................................12

      4.1   Capitalization....................................................12

      4.2   Securities Laws...................................................13

      4.3   Corporate Existence; Compliance with Law..........................13

      4.4   Subsidiaries......................................................14

      4.5   Corporate Power; Authorization; Enforceable Obligations...........14

                                       i
<PAGE>

                                TABLE OF CONTENTS

                          SECURITIES PURCHASE AGREEMENT

Section                                                                     Page

      4.6   Financial Statements..............................................14

      4.7   Ownership of Property.............................................15

      4.8   Material Contracts................................................15

      4.9   Environmental Protection..........................................16

      4.10  Labor Matters.....................................................17

      4.11  Other Ventures....................................................17

      4.12  Taxes.............................................................17

      4.13  No Litigation.....................................................18

      4.14  Brokers...........................................................19

      4.15  Intellectual Property.............................................19

      4.16  No Material Adverse Effect........................................21

      4.17  ERISA.............................................................21

      4.18  SEC Documents.....................................................21

      4.19  Ordinary Course of Business.......................................21

      4.20  Insurance.........................................................22

      4.21  No Stockholder Vote Requirement...................................22

      4.22  Accounting Controls...............................................22

      4.23  Certificate Of Designations.......................................22

5.  TRUST AND COMPANY'S REPRESENTATIONS AND WARRANTIES........................22

      5.1   No Solicitations..................................................22

      5.2   Corporate Existence; Corporate Power; Tax Classification
            of Trust. ........................................................22

                                       ii
<PAGE>

                                TABLE OF CONTENTS

                          SECURITIES PURCHASE AGREEMENT

Section                                                                     Page

      5.3   Authorization.....................................................23

      5.4   Administrative Trustees...........................................23

      5.5   Investment Company Act............................................23

      5.6   Power; Authorization; Enforceable Obligations.....................23

      5.7   Securities Laws...................................................24

      5.8   Certificates......................................................24

6.  COVENANTS.................................................................24

      6.1   Access............................................................24

      6.2   Board of Directors................................................25

      6.3   Transfer of Securities............................................25

      6.4   Tax Classification of Trust.......................................25

7.  CONCURRENT DELIVERIES.....................................................26

      7.1   Deliveries At Closing.............................................26

8.  MISCELLANEOUS.............................................................26

      8.1   Complete Agreement; Modification Of Agreement; Sale Of Interest...26

      8.2   Fees and Expenses.................................................26

      8.3   No Waiver by Purchaser............................................27

      8.4   Remedies..........................................................27

      8.5   Severability......................................................27

      8.6   Binding Effect; Benefits..........................................27

                                      iii
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                                TABLE OF CONTENTS

                          SECURITIES PURCHASE AGREEMENT

Section                                                                     Page

      8.7   Governing Law.....................................................27

      8.8   Notices...........................................................27

      8.9   Survival..........................................................29

      8.10  Section and Other Headings........................................29

      8.11  Counterparts......................................................29

      8.12  Publicity.........................................................29
</TABLE>

                                       iv

<PAGE>

                          SECURITIES PURCHASE AGREEMENT

            SECURITIES PURCHASE AGREEMENT, dated as of February 23, 2001, by and
among CCC Information Services Group Inc., a Delaware corporation ("Company"),
CCC Capital Trust, a statutory business trust organized under the laws of the
State of Delaware ("Trust") and Capricorn Investors III, L.P. ("Purchaser").

                              W I T N E S S E T H :

            WHEREAS, Trust has agreed to issue and sell to Purchaser, and
Purchaser has agreed to purchase or cause to be purchased from Trust, upon the
terms and conditions hereinafter provided, 15,000 Trust Preferred Securities of
Trust (the "Trust Preferred Securities");

            WHEREAS, Company has agreed to issue and sell to Purchaser, and
Purchaser has agreed to purchase or cause to be purchased from Company, upon the
terms and conditions hereinafter provided, an aggregate of 100 shares of Series
F Preferred Stock (the "Series F Preferred Stock") and a warrant to purchase
1,200,000 shares of Common Stock (the "Warrant," and together with the Series F
Preferred Stock and the Trust Preferred Securities, the "Securities");

            NOW, THEREFORE, in consideration of the premises and the covenants
hereinafter contained, it is agreed as follows:

1.    DEFINITIONS

            "Administrative Trustee" shall have the meaning set forth in the
Declaration of Trust.

            "Affiliate" shall mean, with respect to any Person, (i) each Person
that, directly or indirectly, owns or controls, whether beneficially, or as a
trustee, guardian or other fiduciary, 5% or more of the Stock having ordinary
voting power in the election of directors of such Person, (ii) each Person that
controls, is controlled by or is under common control with such Person or any
Affiliate of such Person, (iii) each of such Person's officers, directors, joint
venturers and partners, (iv) any trust or beneficiary of a trust of which such
Person is the sole trustee or (v) any lineal descendants, ancestors, spouse or
former spouses (as part of a marital dissolution) of such Person (or any trust
for the benefit of such Person). For the purpose of this definition, (i)
"control" of a Person shall mean the possession, directly or indirectly, of the
power to direct or cause the direction of its management or policies, whether
through the ownership of voting securities, by contract or otherwise and (ii)
limited partners of Purchaser or one or more of Purchaser's Affiliates and such
limited partners' respective officers, directors and joint venture partners are
specifically excluded from the definition of "Affiliate" unless otherwise
specifically indicated.

<PAGE>

            "Agreement" shall mean this Securities Purchase Agreement including
all amendments, modifications and supplements hereto and any appendices,
exhibits and schedules hereto or thereto, and shall refer to the Agreement as
the same may be in effect at the time such reference becomes operative.

            "Amended and Restated Credit Facility" shall mean the Amended and
Restated Credit Facility Agreement, dated as of October 29, 1998, by and among
Company and lenders that are parties thereto and LaSalle National Bank (as
administrative agent and issuing bank).

            "Business Day" shall mean any day that is not a Saturday, a Sunday
or a day on which banks are required or permitted to be closed in the State of
New York.

            "Capital Lease" shall mean, with respect to any Person, any lease of
any property (whether real, personal or mixed) by such Person as lessee that, in
accordance with GAAP, either would be required to be classified and accounted
for as a capital lease on a balance sheet of such Person or otherwise be
disclosed as a capital lease in a note to such balance sheet, other than, in the
case of Company or a Subsidiary of Company, any such lease under which Company
or such Subsidiary is the lessor.

            "Capital Lease Obligation" shall mean, with respect to any Capital
Lease, the amount of the obligation of the lessee thereunder that, in accordance
with GAAP, would appear on a balance sheet of such lessee in respect of such
Capital Lease or otherwise be disclosed in a note to such balance sheet.

            "Charges" shall mean all federal, state, county, city, municipal,
local, foreign or other governmental Taxes at the time due and payable, levies,
assessments, charges, liens, claims or encumbrances upon or relating to (i)
Company's or any of its Subsidiaries' employees, payroll, income or gross
receipts, (ii) Company's or any of its Subsidiaries' ownership or use of any of
its assets, or (iii) any other aspect of Company's or any of the Subsidiaries'
business.

            "Closing" shall have the meaning set forth in Section 2.3 hereof.

            "Closing Date" shall have the meaning set forth in Section 2.3
hereof.

            "Common Securities Subscription Agreement" shall mean the Common
Securities Subscription Agreement of even date herewith between Company and
Trust.

            "Common Stock" shall mean the common stock, par value $0.10 per
share, of Company.

            "Company" shall have the meaning set forth in the Preamble.

            "Company SEC Documents" shall have the meaning set forth in Section
4.18 hereof.

                                       2
<PAGE>

            "Declaration of Trust" shall mean the Amended and Restated
Declaration of Trust of even date herewith of the Trust.

            "Delaware Act" shall mean Chapter 38 of Title 12 of the Delaware
Code, 12 Del. Code Section 3801 et. seq., as it may be amended from time to
time, or any successor legislation.

            "Environmental Laws" shall mean all federal, state and local laws,
statutes, ordinances and regulations, now or hereafter in effect, and in each
case as amended or supplemented from time to time, and any judicial or
administrative interpretation thereof, including, without limitation, any
applicable judicial or administrative order, consent decree or judgment,
relative to the applicable real estate, relating to the regulation and
protection of human health, safety, the environment and natural resources
(including, without limitation, ambient air, surface water, groundwater,
wetlands, land surface or subsurface strata, wildlife, aquatic species and
vegetation). Environmental Laws include, but are not limited to, the
Comprehensive Environmental Response, Compensation, and Liability Act of 1980,
as amended (42 U.S.C. ss. 9601 et seq.) ("CERCLA"); the Hazardous Material
Transportation Act, as amended (49 U.S.C. ss. 1801 et seq.); the Federal
Insecticide, Fungicide, and Rodenticide Act, as amended (7 U.S.C. ss. 136 et
seq.); the Resource Conservation and Recovery Act, as amended (42 U.S.C. ss.
6901 et seq.) ("RCRA"); the Toxic Substance Control Act, as amended (15 U.S.C.
ss. 2601 et seq.); the Clean Air Act, as amended (42 U.S.C. ss. 740 et seq.);
the Federal Water Pollution Control Act, as amended (33 U.S.C. ss. 1251 et
seq.); the Occupational Safety and Health Act, as amended (29 U.S.C. ss. 651 et
seq.) ("OSHA"); and the Safe Drinking Water Act, as amended (42 U.S.C. ss. 300f
et seq.), and any and all regulations promulgated thereunder, and all analogous
state and local counterparts or equivalents and any transfer of ownership
notification or approval statutes.

            "Environmental Liabilities and Costs" shall mean all liabilities,
obligations, responsibilities, remedial actions, losses, damages, punitive
damages, consequential damages, treble damages, costs and expenses (including,
without limitation, all reasonable fees, disbursements and expenses of counsel,
experts and consultants and costs of investigation and feasibility studies),
fines, penalties, sanctions and interest incurred as a result of any claim,
suit, action or demand by any person or entity, whether based in contract, tort,
implied or express warranty, strict liability, criminal or civil statute or
common law (including, without limitation, any thereof arising under any
Environmental Law, permit, order or agreement with any Governmental Authority)
and which relate to any health or safety condition regulated under any
Environmental Law or in connection with any other environmental matter or Spill
or the presence of a hazardous substance or threatened Spill of any Hazardous
Substance.

            "ERISA" shall mean the Employee Retirement Income Security Act of
1974 (or any successor legislation thereto), as amended from time to time.

            "ERISA Affiliate" shall mean, with respect to Company, any trade or
business (whether or not incorporated) under common control with Company and
which, together with Company, are treated as a single employer within the
meaning of Sections

                                       3
<PAGE>

414(b), (c), (m) or (o) of the IRC, excluding Purchaser and each other person
which would not be an ERISA Affiliate if Purchaser did not own any issued and
outstanding shares of Stock of Company.

            "Exchange Act" shall mean the Securities Exchange Act of 1934, as
amended, and all rules and regulations promulgated thereunder.

            "Facility" shall have the meaning set forth in Section 4.9(a)
hereof.

            "Financial Statement" shall have the meaning set forth in Section
4.6(a) hereof.

            "GAAP" shall mean generally accepted accounting principles in the
United States of America as in effect from time to time.

            "Governmental Authority" shall mean any nation or government, any
state or other political subdivision thereof, and any agency, department board,
commission or other entity exercising executive, legislative, judicial,
regulatory or administrative functions of or pertaining to government.

            "Guaranteed Indebtedness" shall mean, as to any Person, any
obligation of such Person guaranteeing any Indebtedness, lease, dividend or
other obligation ("primary obligations") of any other Person (the "primary
obligor") in any manner including, without limitation, any obligation or
arrangement of such Person (a) to purchase or repurchase any such primary
obligation, (b) to advance or supply funds (i) for the purchase or payment of
any such primary obligation or (ii) to maintain working capital or equity
capital of the primary obligor or otherwise to maintain the net worth or
solvency or any balance sheet condition of the primary obligor, (c) to purchase
property, securities or services primarily for the purpose of assuring the owner
of any such primary obligation of the ability of the primary obligor to make
payment of such primary obligation, or (d) to indemnify the owner of such
primary obligation against loss in respect thereof.

            "Hazardous Substance" shall have the meaning set forth in Section
4.9(a) hereof.

            "Indebtedness" of any Person shall mean (i) all material
indebtedness of such Person for borrowed money or for the deferred purchase
price of property or services (including, without limitation, reimbursement and
all other obligations with respect to surety bonds, letters of credit and
bankers' acceptances, whether or not matured, but not including obligations to
trade creditors incurred in the ordinary course of business), (ii) all material
obligations evidenced by notes, bonds, debentures or similar instruments, (iii)
all indebtedness created or arising under any conditional sale or other title
retention agreements with respect to property acquired by such Person (even
though the rights and remedies of the seller or lender under such agreement in
the event of default are limited to repossession or sale of such property), (iv)
all material Capital Lease Obligations, (v) all material Guaranteed
Indebtedness, (vi) all Indebtedness referred to in clause (i), (ii), (iii), (iv)
or (v) above secured by (or for which the holder of

                                       4
<PAGE>

such Indebtedness has an existing right, contingent or otherwise, to be secured
by) any Lien upon or in property (including, without limitation, accounts and
contract rights) owned by such Person, even though such Person has not assumed
or become liable for the payment of such Indebtedness and (vii) all material
liabilities under Title IV of ERISA.

            "Indenture" shall mean the Indenture, dated as of February 23, 2001,
between Company and the Indenture Trustee (as defined therein), and any
indenture supplemental thereto pursuant to which the Notes are to be issued.

            "Intellectual Property" shall mean any or all of the following: (i)
works of authorship, including, without limitation, computer programs, source
code and executable code, whether embodied in software, firmware or otherwise,
documentation, designs, files, records and data, (ii) inventions (whether or not
patentable), improvements and technology, (iii) proprietary and confidential
information, trade secrets and know how, (iv) databases, data compilations, data
collections and technical data, (v) logos, trade names, trade dress, trademarks
and service marks, (vi) domain names, web addresses and web sites, (vii) tools,
methods and processes and (viii) all physical embodiments of the foregoing in
any form and embodied in any media.

            "IRC" shall mean the Internal Revenue Code of 1986, as amended, and
any successor thereto.

            "IRS" shall mean the Internal Revenue Service, or any successor
thereto.

            "Investment Entity" shall have the meaning set forth in Section 4.4.

            "Lien" shall mean any mortgage or deed of trust, pledge,
hypothecation, assignment, deposit arrangement, lien, charge, claim, security
interest, easement or encumbrance, or preference, priority or other security
agreement or preferential arrangement of any kind or nature whatsoever
(including, without limitation, any title retention agreement, any financing
lease having substantially the same economic effect as any of the foregoing, and
the filing of, or agreement to give, any financing statement perfecting a
security interest as to assets owned by the relevant Person under the Uniform
Commercial Code or comparable law of any jurisdiction).

            "Material Adverse Effect" shall mean any event or circumstance,
condition, fact, effect or other matter which has had or could reasonably be
expected to have a material adverse effect on (i) the business, assets, results
of operations or financial condition of Company and its Subsidiaries, taken as a
whole; (ii) Company's ability to pay the Obligations in accordance with the
terms of the Indenture; or (iii) the ability of Company and its Subsidiaries to
perform in all material respects, on a timely basis, any material obligation
under this Agreement or to consummate the transactions contemplated hereby.

            "Material Contracts" means (i) all of Company's and its
Subsidiaries' contracts, agreements, leases or other instruments to which
Company or any of its Subsidiaries is a party or by which Company, its
Subsidiaries or its properties are bound,

                                       5
<PAGE>

which involve payments by or to Company or its Subsidiaries of more than
$500,000 or which extend for a term of more than a year from the date hereof,
(ii) all of Company's and its Subsidiaries' loan agreements, bank lines of
credit agreements, indentures, mortgages, deeds of trust, pledge and security
agreements, factoring agreements, conditional sales contracts, letters of credit
or other debt instruments, (iii) all material operating or capital leases for
equipment or property to which Company or any of its Subsidiaries is a party
(including, without limitation, any sale leaseback or similar arrangements),
(iv) all material non-competition and similar agreements to which Company is the
party bound by such agreement, (v) all contracts for the employment of any
executive officer of Company, (vi) all material consulting agreements, (vii) any
guarantees by Company or any of its Subsidiaries, (viii) all material
distributor and sales agency agreements and (ix) all other material contracts
not made in the ordinary course of business.

            "Multiemployer Plan" shall mean a "multiemployer plan" as defined in
Section 4001(a)(3) of ERISA, and to which Company or any ERISA Affiliate is
making, is obligated to make, has made or been within the 5 year period ending
upon the date hereof, obligated to make, contributions on behalf of participants
who are or were employed by any of them.

            "Notes" shall mean the Increasing Rate Notes due 2006 of Company.

            "Note Subscription Agreement" shall mean the Note Subscription
Agreement of even date herewith between Company and Trust.

            "Obligations" shall mean all amounts owing by Company to Trust and
any of its assignees pursuant to the Indenture, including, without limitation,
all principal, interest, fees, expenses, attorneys' fees and any other sum
chargeable to Company under any of the Transaction Documents.

            "Pension Plan" shall mean any "employee pension plan," as defined in
Section 3(2) of ERISA, subject to Title IV of ERISA or Section 412 of the
Internal Revenue Code of 1986, as amended (the "Code"), and maintained by
Company, its Subsidiaries or any ERISA Affiliate or to which Company, its
Subsidiaries or any ERISA Affiliate are obligated to contribute or has since
January 1, 1995 been obligated to contribute thereunder.

            "Permitted Indebtedness" means, with respect to Company, (i) Taxes
or assessments or other governmental charges or levies, either not yet due and
payable or to the extent that nonpayment thereof is permitted by the terms of
this Agreement; (ii) obligations under workmen's compensation, unemployment
insurance, social security or public liability laws or similar legislation;
(iii) bids, tenders, contracts (other than contracts for the payment of money)
or leases to which Company or any of its Subsidiaries is a party as lessee made
in the ordinary course of business; (iv) public or statutory obligations of
Company or any of its Subsidiaries; (v) all deferred Taxes and (vi) all unfunded
pension fund and other employee benefit plan obligations and liabilities but
only to the extent permitted to remain unfunded under applicable law.

                                       6
<PAGE>

            "Permitted Liens" shall mean the following: (i) Liens for Taxes or
assessments or other governmental charges or levies, either not yet due and
payable or that are being contested in good faith by appropriate proceedings, or
to the extent that nonpayment thereof is permitted by the terms of this
Agreement; (ii) pledges or deposits securing obligations under workmen's
compensation, unemployment insurance, social security or public liability laws
or similar legislation; (iii) pledges or deposits securing bids, tenders,
contracts (other than contracts for the payment of money) or leases to which
Company or any of its Subsidiaries is a party as lessee made in the ordinary
course of business; (iv) Liens arising solely by virtue of any statutory or
common law provision relating to bankers' liens, rights of set-off or similar
rights and remedies as to deposit accounts or other funds maintained with a
creditor depository institution; (v) deposits securing or in lieu of surety,
appeal or customs bonds in proceedings to which Company or any of its
Subsidiaries is a party; (vi) workers, mechanics, suppliers, carriers,
warehousemen's or other Liens arising in the ordinary course of business in
connection with obligations that are not overdue or which are being contested in
good faith and by appropriate proceedings, including, but not limited to, Liens
under bid, performance and other surety bonds, supersede and appeal bonds,
landlord Liens arising under leases of real property, Liens on advance or
progress payments received from customers under contracts for the sale, lease or
license of goods, software or services and upon the products being sold or
licensed, in each case securing performance of the underlying contract or the
repayment of such advances in the event final acceptance of performance under
such contracts does not occur, and Liens upon funds collected temporarily from
others pending payment or remittance on their behalf; (vii) zoning restrictions,
easements rights of way, licenses or other restrictions or encumbrances against
the real property or other irregularities in title (including leasehold title)
thereto, so long as the same do not materially impair the use, value, or
marketability of such real property, leases or leasehold estates; and (ix) Liens
existing on the date hereof.

            "Person" shall mean any individual, sole proprietorship,
partnership, limited liability company, joint venture, trust, unincorporated
organization, association, corporation, institution, public benefit corporation,
entity or government (whether federal, state, county, city, municipal or
otherwise, including, without limitation, any instrumentality, division, agency,
body or department thereof).

            "Property Trustee" shall have the meaning set forth in the
Declaration of Trust.

            "Purchase Price" shall have the meaning set forth in Section 2.2
hereof.

            "Purchaser" shall have the meaning set forth in the first paragraph
of this Agreement.

            "Registered Intellectual Property Rights" shall mean rights to
Intellectual Property that have been registered, filed, certified or otherwise
perfected by recordation with any state, government or other public legal
authority.

                                       7
<PAGE>

            "Registration Rights Agreement" shall mean the Registration Rights
Agreement of even date herewith between Company and Purchaser.

            "SEC" shall mean the U.S. Securities and Exchange Commission, or any
successor thereto.

            "Securities" shall have the meaning set forth in the Recitals.

            "Securities Act" shall mean the Securities Act of 1933, as amended,
and all rules and regulations promulgated thereunder.

            "Series F Preferred Purchase Price" shall have the meaning set forth
in Section 2.2 hereof.

            "Series F Preferred Stock" shall have the meaning set forth in the
Recitals.

            "Spill" shall have the meaning set forth in Section 4.9(a) hereof.

            "Stock" shall mean all shares, options, warrants, general or limited
partnership interests, limited liability company membership interest,
participations or other equivalents (regardless of how designated) of or in a
corporation, partnership, limited liability company or equivalent entity whether
voting or nonvoting, including, without limitation, common stock, preferred
stock or any other "equity security" (as such term is defined in Rule 3a11-1 of
the General Rules and Regulations promulgated by the SEC under the Exchange
Act).

            "Subsidiary" shall mean, with respect to any Person, (a) any
corporation of which an aggregate of more than 50% of the outstanding Stock
having ordinary voting power to elect a majority of the board of directors of
such corporation (irrespective of whether, at the time, Stock of any other class
or classes of such corporation shall have or might have voting power by reason
of the happening of any contingency) is at the time, directly or indirectly,
owned legally or beneficially by such Person and/or one or more Subsidiaries of
such Person, and (b) any partnership or other entity in which such Person and/or
one or more Subsidiaries of such Person shall have an interest (whether in the
form of voting or participation in profits or capital contribution) of more than
50%.

            "Taxes" shall have the meaning set forth in Section 4.12(b) hereof.

            "Tax Return" shall have the meaning set forth in Section 4.12(b)
hereof.

            "Transaction Documents" shall mean this Agreement, the Warrant, the
Indenture, the Declaration of Trust, the Registration Rights Agreement, the
Common Securities Subscription Agreement, the Note Subscription Agreement, the
Trust Preferred Securities Guarantee and the Trust Common Securities Guarantee.

            "Trust" shall have the meaning set forth in the Preamble.

                                       8
<PAGE>

            "Trust Common Securities" shall have the meaning set forth in
Section 2.5 hereof.

            "Trust Common Securities Guarantee" shall mean the Trust Common
Securities Guarantee of even date herewith made by Company in favor of the
holders of the Trust Common Securities.

            "Trust Preferred Purchase Price" shall have the meaning set forth in
Section 2.1 hereof.

            "Trust Preferred Securities" shall have the meaning set forth in the
Recitals.

            "Trust Preferred Securities Guarantee" shall mean the Trust
Preferred Securities Guarantee of even date herewith made by Company in favor of
the holders of the Trust Preferred Securities.

            "Warrant Purchase Price" shall have the meaning set forth in Section
2.2 hereof.

            "WARN" shall mean The Worker Adjustment and Retraining Notification
Act of 1988, as amended from time to time.

            "Warrant" shall have the meaning set forth in the Recitals.

            Any accounting term used in this Agreement shall have, unless
otherwise specifically provided herein, the meaning customarily given such term
in accordance with GAAP, and all financial computations hereunder shall be
computed, unless otherwise specifically provided herein, in accordance with GAAP
consistently applied. That certain terms or computations are explicitly modified
by the phrase "in accordance with GAAP" shall in no way be construed to limit
the foregoing. The words "herein," "hereof" and "hereunder" and other words of
similar import refer to this Agreement as a whole, including the Exhibits and
Schedules hereto, as the same may from time to time be amended, modified or
supplemented, and not to any particular section, subsection or clause contained
in this Agreement. Wherever from the context it appears appropriate, each term
stated in either the singular or plural shall include the singular and the
plural, and pronouns stated in the masculine, feminine or neuter gender shall
include the masculine, the feminine and the neuter.

2. PURCHASE OF THE SECURITIES; APPLICATION OF PROCEEDS

            2.1 Purchase of Trust Preferred Stock. Subject to the terms and
conditions hereof, at the Closing (as defined in Section 2.3 below); Purchaser
agrees to purchase from Trust, and Trust shall sell and issue to Purchaser, the
Trust Preferred Securities for $799.993333 per security (the "Trust Preferred
Purchase Price").

            2.2 Purchase of Company Securities. Subject to the terms and
conditions hereof, at the Closing, Purchaser agrees to purchase from Company,
and

                                       9
<PAGE>

Company shall sell and issue to Purchaser, the Series F Preferred Stock for
$1.00 per share (the "Series F Preferred Purchase Price") and the Warrant for
$3,000,000 (the "Warrant Purchase Price" and together with the Trust Preferred
Purchase Price and the Series F Preferred Purchase Price, the "Purchase Price").

            2.3 Closing. The Closing of the purchase and sale of the Securities
hereunder (the "Closing") is taking place concurrently with the execution and
delivery of this Agreement (the "Closing Date").

            2.4 Delivery. At the Closing, (i) Company is delivering to Purchaser
one or more certificates representing the Series F Preferred Stock, in proper
form and duly executed by Company, and the Warrant, duly executed by Company,
(ii) Trust is delivering to Purchaser the Trust Preferred Securities, in proper
form duly executed on behalf of Trust by an Administrative Trustee and duly
authenticated by an authorized signatory of the Property Trustee, and (iii)
Purchaser is delivering the Purchase Price to Company and Trust, as applicable,
by wire transfer of same-day funds.

            2.5 Purchase of Note. Concurrently with the execution and delivery
of this Agreement, Trust is using the proceeds of the sale of (i) the Trust
Preferred Securities and (ii) 463.918 shares of Trust Common Securities of Trust
(the "Trust Common Securities") issued to Company on even date herewith,
pursuant to the Common Securities Subscription Agreement, to purchase from
Company the Notes.

3. PURCHASER'S REPRESENTATIONS AND WARRANTIES

            Purchaser makes the following representations and warranties to
Company and Trust:

            3.1 Investment Intention. Purchaser is purchasing the Securities
being purchased by Purchaser hereunder (and any securities that may be received
upon exercise of the Warrant being purchased by Purchaser or in exchange for the
Trust Preferred Securities being purchased by Purchaser) for its own account,
for investment purposes and not with a view to the distribution thereof.
Purchaser will not, directly or indirectly, offer, transfer, sell, assign,
pledge, hypothecate or otherwise dispose of any such Securities (or solicit any
offers to buy, purchase, or otherwise acquire any of such Securities), except in
compliance with the Securities Act.

            3.2 Accredited Investor. Purchaser is an "accredited investor" (as
that term is defined in Rule 501 of Regulation D under the Securities Act), and,
by reason of its business and financial experience, it has such knowledge,
sophistication and experience in business and financial matters as to be capable
of evaluating the merits and risks of its investment in the Securities, is able
to bear the economic risk of such investment and is able to afford a complete
loss of such investment. Purchaser understands and acknowledges that: (i) the
offering and sale of the Securities has not been registered, and is intended to
be exempt from registration, under the Securities Act by virtue of the
provisions of either Section 4(2) of the Securities Act or Rule 506 of
Regulation D; (ii) there is no existing public or other market for the
Securities, and there

                                       10
<PAGE>

can be no assurance that Purchaser will be able to sell or
dispose of its Securities; (iii) Company has made available and Purchaser has
reviewed all such information concerning Company and its Subsidiaries, including
financial, business and legal information, that Purchaser considered necessary
or appropriate to evaluate the risks and merits of an investment in the
Securities; and (iv) Purchaser has had the opportunity to question, and has
questioned, to the extent deemed necessary or appropriate, representatives of
Company so as to receive answers and verify information obtained in Purchaser's
examination of Company.

            3.3 Existence. Purchaser is a limited partnership, duly organized,
validly existing and in good standing under the laws of the State of Delaware.

            3.4 Power; Authorization; Enforceable Obligations. The execution,
delivery and performance by Purchaser of this Agreement and the other
Transaction Documents to be executed by it: (i) have been duly authorized by all
necessary partnership action of Purchaser; (ii) are not in contravention of any
provision of Purchaser's limited partnership agreement; and (iii) will not
violate any federal or Delaware law or regulation applicable to, or any order or
decree of any court or governmental instrumentality binding on, Purchaser. This
Agreement and the other Transaction Documents to which Purchaser is a party have
each been duly executed and delivered by Purchaser and constitute the legally
valid and binding obligations of Purchaser, enforceable against it in accordance
with their respective terms, subject to applicable bankruptcy, insolvency,
fraudulent conveyance, reorganization, moratorium and similar laws relating to
or affecting creditors' rights generally and remedies generally, and subject, as
to enforceability, to general principles of equity, including principles of
commercial reasonableness, good faith and fair dealing (regardless of whether
enforcement is sought in a proceeding at law or in equity).

            3.5 Brokers. No broker or finder acting on behalf of such Purchaser
brought about the consummation of the transactions contemplated pursuant to this
Agreement, and Purchaser has no obligation to any Person in respect of any
finder's or brokerage fees (or any similar obligation) in connection with the
transactions contemplated by this Agreement. Purchaser is solely responsible for
the payment of all such finder's or brokerage fees.

            3.6 ERISA. Either (i) no part of the assets to be used to purchase
the Series F Preferred Stock to be purchased by Purchaser constitutes assets of
any employee benefit plan (as defined in Section 3(3) of ERISA) subject to Title
I of ERISA or Section 4975 of the Code or (ii) part of the assets to be used to
purchase the Series F Preferred Stock to be purchased by Purchaser constitutes
assets of one or more employee benefit plans subject to Title I of ERISA or
Section 4975 of the Code and the use of such assets to purchase such Series F
Preferred Stock will not constitute, cause or result in the occurrence of a
non-exempt prohibited transaction under ERISA or the Code by reason of the
application of a statutory or administrative exemption.

                                       11
<PAGE>

4. COMPANY'S REPRESENTATIONS AND WARRANTIES

            Company makes the following representations and warranties to
Purchaser:

            4.1 Capitalization.

            (a) As of the date of this Agreement, after giving effect to the
Closing, the authorized capital stock of Company consists of 40,000,000 shares
of Common Stock, of which 21,768,402 shares are issued and outstanding as of the
date hereof and 100,000 shares of preferred stock, $1.00 par value per share,
which are designated as follows: (i) 5,000 shares of Series C Cumulative
Redeemable Preferred Stock, of which no shares are issued and outstanding as of
the date hereof, (ii) 34,000 shares of Series D Cumulative Redeemable Preferred
Stock, of which no shares are issued and outstanding as of the date hereof,
(iii) 500 shares of Series E Cumulative Redeemable Preferred Stock, of which no
shares are issued and outstanding as of the date hereof, and (iv) 100 shares of
Series F Preferred Stock, of which 100 shares are issued and outstanding as of
the date hereof. All of the issued and outstanding shares of capital stock of
Company have been duly authorized and validly issued and are fully paid and
nonassessable and were not issued in violation of any preemptive or similar
rights. As of the date of this Agreement, except for outstanding options to
purchase 3,573,981 shares of Common Stock and except as set forth on Schedule
4.1(a) hereto and except for the Warrant, (i) no subscription, warrant, option,
convertible security or other right (contingent or otherwise) to purchase or
acquire any shares of capital stock of Company is authorized, outstanding or in
effect, (ii) there is not any commitment of Company to issue any subscription,
warrant, option, convertible security or other such right or to issue or
distribute to holders of any shares of its capital stock or other securities,
and (iii) Company has no obligation (contingent or otherwise) to purchase,
redeem or otherwise acquire any shares of its capital stock or any interest
therein or to pay any dividend or make any other distribution in respect
thereof. As of the date of this Agreement, except as set forth on Schedule
4.1(a) hereto or the Registration Rights Agreement, no Person is entitled to (i)
any preemptive or similar right with respect to the issuance of any capital
stock of Company or (ii) any rights with respect to the registration of any
capital stock of Company under the Securities Act. All of the issued and
outstanding shares of capital stock of Company have been offered, issued and
sold by Company in compliance, in all material respects, with applicable federal
and state securities laws. To the best of Company's knowledge, as of the date of
this Agreement, no stockholder of Company has granted options or other rights to
purchase any shares of capital stock of Company from such stockholder. Neither
the offer nor the issuance or sale of the Series F Preferred Stock or the
Warrant, the issuance of the Common Stock issuable upon exercise of the Warrant,
nor the issuance of any other security of Company that is issuable under or upon
the conversion or exercise of any option, warrant, stock purchase right or
convertible security outstanding as of the date of this Agreement constitutes or
will constitute an event, under any equity security, other than the Warrant, or
any anti-dilution or similar provision of any agreement or instrument to which
Company is a party or by which it is bound or affected, which shall either
increase the number of shares or units of equity securities issuable upon
conversion of any securities or upon exercise of any warrant, option or

                                       12
<PAGE>

right to subscribe to or purchase any stock or similar security, or decrease the
consideration per share or unit of equity security to be received by Company
upon such conversion or exercise.

            (b) Company has authorized the issuance of the Warrant and has
reserved 1,200,000 shares of Common Stock for issuance upon exercise of the
Warrant, and, upon payment of the exercise price for the Warrant, such shares of
Common Stock will be duly authorized, validly issued and fully paid and
nonassessable and will not be issued in violation of any preemptive or similar
rights.

            4.2 Securities Laws. In reliance in part on the investment
representations contained in Sections 3.1 and 3.2 hereof, the offer, issuance,
sale and delivery of the Trust Preferred Securities, the Series F Preferred
Stock, the Warrant, the shares of Common Stock issuable upon exercise of the
Warrant, the Notes and the guarantees provided for in the Trust Preferred
Securities Guarantee and the Trust Common Securities Guarantee will be exempt
from the registration requirements of the Securities Act and all applicable
state securities laws, and are otherwise in compliance with such laws. No form
of general solicitation or general advertising was used by Company or any of its
Subsidiaries, or their respective representatives, in connection with the offer
or sale of the Trust Preferred Securities, the Series F Preferred Stock or the
Warrant. Neither Company nor any Person acting on its behalf has taken or will
take any action (including, without limitation, any offering of any securities
of Company under circumstances which would require the integration of such
offering with the offering of any securities described in the initial sentence
of this Section 4.2 under the Securities Act and the rules and regulations of
the SEC thereunder) which might subject the offering, issuance or sale of the
Trust Preferred Securities, the Series F Preferred Stock or the Warrant to the
registration requirements of Section 5 of the Securities Act.

            4.3 Corporate Existence; Compliance with Law. Company and each of
CCC Information Services Inc. and DriveLogic, Inc. (i) is a corporation duly
organized, validly existing and in good standing under the laws of the State of
Delaware; (ii) is duly qualified as a foreign corporation and in good standing
under the laws of each jurisdiction where its ownership or lease of property or
the conduct of its business requires such qualification; except for
jurisdictions in which such failure to so qualify or to be in good standing
would not have a Material Adverse Effect; (iii) has the requisite corporate
power and authority and the legal right to own, pledge, mortgage or otherwise
encumber and operate its properties, to lease the property it operates under
lease, and to conduct its business as now being conducted in all material
respects; (iv) has all licenses, permits, consents or approvals from or by, and
has made all filings with, and has given all notices to, all Governmental
Authorities having jurisdiction, to the extent required for such ownership,
operation and conduct; except where the failure to obtain such licenses,
permits, consents or approvals, the failure to make such filings or the failure
to give such notices would not have a Material Adverse Effect; (v) is in
compliance with its Certificate of Incorporation and By-laws; and (vi) is in
compliance with all applicable provisions of law or regulations applicable to,
and any order or decree of any court or governmental instrumentality binding on,
it, except for such non-compliance which would not have a Material Adverse
Effect.

                                       13
<PAGE>

            4.4 Subsidiaries. Other than as set forth on Schedule 4.4 hereto,
there currently exist no Subsidiaries of Company nor has Company or any of its
Subsidiaries made any minority investments in any entity (an "Investment
Entity"). Schedule 4.4 hereto sets forth the Subsidiaries of Company and
Investment Entities, together with their respective jurisdictions of
organization, and the authorized and outstanding capital Stock of each such
Subsidiary or Investment Entity, by class and number and percentage of each
class owned by Company or a Subsidiary of Company or any other Person. Except as
set forth on Schedule 4.4 hereto, there are no options, warrants, rights to
purchase or similar rights covering capital Stock of any such Subsidiary or
Investment Entity.

            4.5 Corporate Power; Authorization; Enforceable Obligations. The
execution, delivery and performance by Company of this Agreement, the other
Transaction Documents to which it is a party and all instruments and documents
to be delivered by Company pursuant to the Transaction Documents, the issuance
and sale of the Series F Preferred Stock and the Warrant (and the underlying
Common Stock to be issued upon exercise of the Warrant) and the consummation of
the other transactions contemplated by any of the foregoing: (i) are within
Company's corporate power and authority; (ii) have been duly authorized by all
necessary corporate action; (iii) are not in contravention of any provision of
Company's certificate of incorporation or by-laws; (iv) will not violate any law
or regulation applicable to, or any order or decree of any court or governmental
instrumentality binding on, Company; (v) will not conflict with or result in the
breach or termination of, constitute a default under or accelerate any
performance required by, any material indenture, mortgage, deed of trust, lease,
agreement or other instrument to which Company or any of its Subsidiaries is a
party or by which Company, any of its Subsidiaries or any of their property is
bound; (vi) will not result in the creation or imposition of any material Lien
upon any of the property of Company or any of its Subsidiaries; and (vii) do not
require the consent or approval of, or any filing with, any Governmental
Authority or any other Person (except for those exemptions necessary to issue
and sell the Securities under the Securities Act, all of which, assuming the
accuracy of the representations and warranties of Purchaser contained in
Sections 3.1 and 3.2 hereof, have been complied with). Each of this Agreement
and the other Transaction Documents to which Company is a party have been duly
executed and delivered by Company, and each constitutes a legally valid and
binding obligation of Company, enforceable against it in accordance with its
terms, subject to applicable bankruptcy, insolvency, fraudulent conveyance,
reorganization, moratorium and similar laws relating to or affecting creditors'
rights generally and remedies generally, and subject, as to enforceability, to
general principles of equity, including principles of commercial reasonableness,
good faith and fair dealing (regardless of whether enforcement is sought in a
proceeding at law or in equity).

            4.6 Financial Statements.

            (a) The audited consolidated balance sheets of Company as at
December 31, 1999, 1998 and 1997, and the related consolidated statements of
operations, stockholders' equity and cash flows for the years then ended, with
the opinions thereon of PricewaterhouseCoopers LLP, and unaudited balance sheets
of Company and the related unaudited consolidated statements of operations,
stockholders

                                       14
<PAGE>

equity and cash flows for the nine months ended September 30, 2000
(collectively, the "Financial Statements"), copies of which have previously been
delivered to Purchaser, have been prepared in conformity with GAAP consistently
applied throughout the periods involved and present fairly the consolidated
financial position of Company as at the dates thereof, and the consolidated
results of its operations and cash flows for the periods then ended.

            (b) Neither Company nor any of its Subsidiaries has any material
obligations, contingent or otherwise, including, without limitation, liabilities
for Charges, long-term leases or unusual forward or long-term commitments which
are not reflected in the Financial Statements, other than those incurred since
September 30, 2000 in the ordinary course of business or which would not be
expected to have a Material Adverse Effect.

            (c) No dividends or other distributions have been declared, paid or
made upon any shares of capital Stock of Company, nor have any shares of capital
Stock of Company been redeemed, retired, purchased or otherwise acquired for
value by Company since September 30, 2000, other than those in the ordinary
course of business consistent with past practice.

            4.7 Ownership of Property.

            (a) Each of Company and its Subsidiaries has good and marketable and
insurable fee simple title to its owned real property, free and clear of all
Liens, except Permitted Liens. Each of Company and its Subsidiaries has valid
and marketable leasehold interests in its material leased real property, and
good and marketable title to, or valid leasehold interests in, all of its other
material properties and assets free and clear of all Liens, except Permitted
Liens.

            (b) Each of Company's material real property leases is in full force
and effect. To Company's knowledge, none of Company, any of its Subsidiaries nor
any other party to any such lease is in default of its obligations thereunder or
has delivered or received any notice of default under any such lease, nor has
any event occurred which, with the giving of notice, the passage of time or
both, would constitute a default under any such lease.

            (c) Neither Company nor any of its Subsidiaries is obligated under
or a party to, any option, right of first refusal or any other contractual right
to purchase, acquire, sell, assign or dispose of any real property owned or
leased by Company or such Subsidiary.

            4.8 Material Contracts. Each Material Contract is a valid and
binding agreement of Company or its Subsidiaries (as the case may be)
enforceable against Company or such Subsidiary in accordance with its terms
(subject to applicable bankruptcy, insolvency, fraudulent conveyance,
reorganization, moratorium and similar laws affecting creditors' rights
generally and remedies generally, and subject, as to enforceability, to general
principles of equity, including principles of commercial

                                       15
<PAGE>

reasonableness, good faith and fair dealing, regardless of whether enforcement
is sought in a proceeding at law or in equity), and neither Company nor any of
its Subsidiaries has any knowledge that any Material Contract is not a valid and
binding agreement against the other parties thereto. Company and each of its
Subsidiaries have fulfilled all obligations required pursuant to the Material
Contracts to have been performed by Company or such Subsidiary on its part,
except for obligations for which the failure to so perform would not be expected
to have a Material Adverse Effect. Neither Company nor any of its Subsidiaries
is in default or breach, nor to Company's or such Subsidiary's knowledge is any
third party in default or breach, under or with respect to any Material
Contract, except for such defaults or breaches which would not have a Material
Adverse Effect.

            4.9 Environmental Protection.

            (a) To Company's knowledge, all real property owned, leased or
otherwise operated by Company and its Subsidiaries (each, a "Facility") is free
of contamination from any substance, waste or material (i) currently identified
to be toxic or hazardous pursuant to, or which may result in liability under,
any Environmental Law or (ii) within the definition of a substance which is
toxic or hazardous under any Environmental Law, including, without limitation,
any asbestos, pcb, radioactive substance, methane, volatile hydrocarbons,
industrial solvents, oil or petroleum or chemical liquids or solids, liquid or
gaseous products, or any other material or substance which has in the past or
could at any time in the future cause or constitute a health, safety or
environmental hazard to any Person or property or result in any Environmental
Liabilities and Costs ("Hazardous Substance") of more than $100,000 or which, in
either case, could have a Material Adverse Effect. To Company's knowledge,
neither Company nor any of its Subsidiaries has caused or suffered to occur any
release, spill, migration, leakage, discharge, spillage, uncontrolled loss,
seepage, or filtration of Hazard Substances at or from a Facility (a "Spill")
which could result in Environmental Liabilities and Costs in excess of $100,000.

            (b) Company and each of its Subsidiaries have obtained, or have
applied for, and are in material compliance with and in good standing under all
permits required under Environmental Laws (except for such failures which would
not have a Material Adverse Effect), and neither Company nor any of its
Subsidiaries has any knowledge of any proceedings to substantially modify or to
revoke any such permit.

            (c) There are no investigations, proceedings or litigation pending
or, to Company's or its Subsidiaries' knowledge, threatened affecting or against
Company, any of its Subsidiaries or the Facilities relating to Environmental
Laws or Hazardous Substances.

            (d) Since January 1, 1998, to Company's knowledge, neither Company
nor any of its Subsidiaries has received any communication or notice (including,
without limitation, requests for information) indicating the potential of
Environmental Liabilities and Costs against Company or its Subsidiaries.

                                       16
<PAGE>

            4.10 Labor Matters.

            (a) There are no strikes or other labor disputes against Company or
any of its Subsidiaries pending or, to Company's or its Subsidiaries' knowledge,
threatened. All material payments due from Company and each of its Subsidiaries
on account of employee health and welfare insurance have been paid or accrued as
a liability on the books of Company or such Subsidiary. There is no organizing
activity involving Company or any of its Subsidiaries pending or, to Company's
or its Subsidiaries' knowledge, threatened by any labor union or group of
employees. There are no representation proceedings pending or, to Company's or
its Subsidiaries' knowledge, threatened with the National Labor Relations Board,
and no labor organization or group of employees of Company or its Subsidiaries
has made a pending demand for recognition. There are no complaints or charges
against Company or any of its Subsidiaries pending or, to Company's or its
Subsidiaries' knowledge, threatened to be filed with any federal, state, local
or foreign court, governmental agency or arbitrator based on, arising out of, in
connection with, or otherwise relating to the employment or termination of
employment by Company or any of its Subsidiaries of any individual, except for
such complaints or charges which would not be expected to have a Material
Adverse Effect.

            (b) Neither Company nor any of its Subsidiaries is, or during the
five years preceding the date hereof was, a party to any labor or collective
bargaining agreement, and there are no labor or collective bargaining agreements
which pertain to employees of Company or its Subsidiaries.

            (c) Company and its Subsidiaries are in compliance, in all material
respects, with all laws, regulations and orders relating to the employment of
labor, including all such laws, regulations and orders relating to wages, hours,
WARN, collective bargaining, discrimination, civil rights, safety and health,
workers' compensation and the collection and payment of withholding and/or
social security taxes and any similar tax, except for such non-compliance which
would not be expected to have a Material Adverse Effect. There has been no "mass
layoff" or "plant closing" as defined by WARN with respect to Company and its
Subsidiaries within the six (6) months prior to the Closing Date.

            4.11 Other Ventures.

            Except as set forth on Schedule 4.11, neither Company nor any of its
Subsidiaries is engaged in any material joint venture or partnership with any
other Person.

            4.12 Taxes.

            (a) All material federal, state, local and foreign Tax Returns
required to be filed by Company and its Subsidiaries (and each affiliated,
unitary or combined group of which Company or its Subsidiaries is or has been a
member) have been timely filed with the appropriate Governmental Authority
(including extensions). All Charges and other impositions shown to be due and
payable on such Tax Returns for the periods covered by such Tax Returns have
been paid prior to the date (including extensions) on

                                       17
<PAGE>

which any fine, penalty, interest or late charge may be added thereto for
nonpayment thereof, or any such fine, penalty, interest, late charge or loss has
been paid, no deficiencies have been assessed with respect thereto for any
period through December 31, 1999 and adequate reserves have been accrued on the
Financial Statements for all periods after December 31, 1999. Except as set
forth in Schedule 4.12, to the knowledge of Company, no tax audits or other
administrative or judicial proceedings by any court, regulatory or taxing
authority are pending or threatened with regard to any Charges for which Company
or any Subsidiary may be liable and no assessment of Charges is proposed against
Company or any Subsidiary. No written notices of assessment of Tax against
Company or its Subsidiaries have been received by Company or its Subsidiaries.
No issue has been raised in a written communication to Company by any taxing
authority in any presently pending or prior audit that could be material and
adverse to Company or its Subsidiaries for any period after the Closing. No
written claim has been made to Company by a taxing authority in a jurisdiction
where Company or its Subsidiaries does not file Tax Returns to the effect that
Company or any of its Subsidiaries is or may be subject to a material amount of
taxation by that jurisdiction. Except as set forth in Schedule 4.12, there are
no federal, state, local or foreign Liens (other than Permitted Liens) in
respect of Charges upon any of the assets of Company or its Subsidiaries. None
of Company or its Subsidiaries has been classified as either a "distributing
corporation" or a "controlled corporation" (within the meaning of Code Section
355(a)(1)(A)) in a distribution of stock qualifying for tax-free treatment under
Section 355 of the Code (i) in the two years prior to the date of this Agreement
or (ii) in a distribution which could otherwise constitute part of a "plan" or
"series of related transactions" (within the meaning of Section 355(e) of the
Code) in conjunction with the transaction contemplated by this Agreement.

            (b) For purposes of this Agreement, (i) "Tax" or "Taxes" shall mean
all taxes, charges, fees, imposts, levies or other assessments by any taxing
authority, including all net income, gross receipts, capital, sales, use, ad
valorem, value added, transfer, franchise, profits, inventory, capital stock,
license, withholding, payroll, employment, social security, unemployment,
excise, severance, stamp, occupation, property and estimated taxes, customs
duties, fees, assessments and charges of any kind whatsoever, and all interest,
penalties, fines or additions to tax imposed by any taxing authority which
relate in any way to the assessment of collection of any taxes or the filing of
any Tax Return, and shall include any transferee or successor liability in
respect of Taxes (whether by contract or otherwise); and (ii) "Tax Return" shall
mean any return (including any consolidated, combined or unitary return in which
Company or its Subsidiaries is, or was, included or includible), declaration,
report, claim for refund, separate election or information return or statement
relating to Taxes, including any schedule or attachment thereto, and including
any amendment thereof.

            4.13 No Litigation. Except as disclosed in the Company SEC Documents
or except as set forth on Schedule 4.13, no material action, claim or proceeding
is now pending or, to the knowledge of Company or its Subsidiaries, threatened
against Company or any of its Subsidiaries, at law, in equity or otherwise,
before any court, board, commission, agency or instrumentality of any federal,
state or

                                       18
<PAGE>

local government or of any agency or subdivision thereof, or before any
arbitrator or panel of arbitrators.

            4.14 Brokers. Other than Thomas Weisel Partners LLC, no broker or
finder acting on behalf of Company or any of its Subsidiaries brought about the
consummation of the transactions contemplated pursuant to this Agreement, and
neither Company nor any of its Subsidiaries has any obligation to any Person in
respect of any finder's or brokerage fees (or any similar obligation) in
connection with the transactions contemplated by this Agreement. Company is
solely responsible for the payment of all such finder's or brokerage fees.

            4.15 Intellectual Property.

            (a) Company exclusively owns all right, title and interest in, free
and clear of any lien or encumbrance, or otherwise possesses legally enforceable
rights to use pursuant to written license, sublicense or agreement, (i) all
inventions (whether patentable or not patentable and whether or not reduced to
practice), all improvements thereto and all patents, patent applications and
patent disclosures, together with all reissuances, divisions, continuations,
continuations-in-part, revisions, renewals, extensions and reexaminations
thereof, (ii) all registered and unregistered trademarks, service marks, trade
dress, logos, trade names and corporate names, together with all translations,
adaptations, derivation and combinations thereof and including all goodwill
associated therewith, and all applications, registrations and renewals in
connection therewith, (iii) all works of authorship, including, without
limitation, all copyrightable works, all copyright and all applications,
registrations and renewals in connection therewith, and all moral rights, (iv)
all databases, data compilations and data collections, (v) all trade secrets and
confidential information (including, without limitation, ideas, research and
development, know-how, processes, methods, techniques, technical data, designs,
drawings, specifications, customer and supplier lists, pricing and cost
information, and business, technical and marketing plans and proposals), (vi)
all domain names, web addresses and websites, (vii) all computer software,
source code and object code, whether embodied in software, firmware or otherwise
(including related data and documentation), (viii) all other intellectual
property and proprietary rights, and (ix) all copies and tangible embodiments of
all of the foregoing (i) through (viii) in any form or medium (collectively,
"Intellectual Property") used in the operation of its business as presently
conducted or reasonably expected to be conducted, including, without limitation,
the design, development, manufacture, use, import, marketing, sale, distribution
and provision of products, technology and services.

            (b) All material registered Intellectual Property rights are valid
and subsisting, and all necessary registration, maintenance, renewal and other
relevant filing fees due through the date hereof in connection with such
registered Intellectual Property rights have been timely paid, and all necessary
documents and certificates in connection with such registered Intellectual
Property rights have been timely filed with the relevant patent, copyright,
trademark or other authorities in the United States or foreign jurisdictions, as
the case may be, for the purposes of maintaining such registered Intellectual
Property rights.

                                       19
<PAGE>

            (c) Company is not in breach of any license, sublicense or other
agreement relating to any Intellectual Property of Company or any third party
nor will be in such breach as a result of the execution and delivery of this
Agreement, the performance of its obligations under this Agreement, or the
operation of its business as presently conducted or reasonably expected to be
conducted including, without limitation, the design, development, manufacture,
use, import, marketing, sale, distribution and provision of products, technology
and services (including, without limitation, products, technology or services
currently under development).

            (d) There are no Material Contracts between Company and any third
party relating to any Intellectual Property of Company or any third party under
which there is, or reasonably expected to be, any material dispute regarding the
scope or performance of such agreement.

            (e) To the knowledge of Company, Company has not, under the laws of
any jurisdiction, interfered with, infringed upon, misappropriated, or otherwise
violated any Intellectual Property rights of any third party, the rights of any
third party (including, without limitation, rights to privacy or publicity) or
engaged in any operation or act that constitutes unfair competition or trade
practices.

            (f) There is no action, suit, proceeding, hearing, investigation,
notice, or complaint, pending or, to the knowledge of Company, threatened,
before any court or tribunal (including, without limitation, the United States
Patent and Trademark Office or equivalent authority anywhere in the world)
relating to any of Company's Intellectual Property, nor has any claim or demand
been made that challenges the legality, validity, enforceability, use or
ownership of any of Company's Intellectual Property, or alleges any
interference, infringement, misappropriation, violation or unfair competition or
trade practices (including, without limitation, any claim that Company must
license or refrain from using any Intellectual Property rights of any third
party), nor is Company aware of any basis therefor.

            (g) To the knowledge of Company, no third party has interfered with,
infringed upon, violated, misappropriated or otherwise come into conflict with
any of Company's Intellectual Property rights, or of any right of any third
party (to the extent licensed by or through Company), or breached any license or
agreement involving Company's Intellectual Property. Company has not brought any
action, suit or proceeding or asserted any claim against any person or entity
for interfering with, infringing upon, misappropriating or otherwise coming into
conflict with any of Company's Intellectual Property or breach of any license or
agreement involving any of Company's Intellectual Property.

            (h) None of Company's Intellectual Property, products or service are
subject to any proceeding or outstanding injunction, decree, order, judgment,
ruling, settlement agreement or stipulation that restricts in any manner the
use, transfer or licensing by Company or affects the validity, use or
enforceability of any Company Intellectual Property.

                                       20
<PAGE>

            (i) Company has taken and will continue to take all reasonable
security measures to protect the secrecy, confidentiality and value of all
Intellectual Property of Company or provided by any third party to Company,
including, without limitation, enforcing a policy requiring each Company
employee and other persons and entities that have created, developed, invented,
discovered, conceived, reduced to practice, derived, programmed or designed any
of Company's Intellectual Property, or who has knowledge of or access to
information about any of Company's Intellectual Property, to enter into a
written agreement with Company which provides that (i) Company's Intellectual
Property is proprietary to Company and is not to be disclosed, misused or
misappropriated, and (ii) such employee or other person or entity assigns to
Company all of such employee's or other person's or entity's right, title and
interest in and to such Intellectual Property.

            4.16 No Material Adverse Effect. Since September 30, 2000, no
Material Adverse Effect has occurred.

            4.17 ERISA.

            (a) All Pension Plans (other than Multiemployer Plans) have been
maintained and administered, in all material respects, in accordance with their
terms and with all provisions of ERISA (including rules and regulations
thereunder) and other applicable Federal and state law.

            (b) With respect to the Pension Plans, Company has incurred no
material liabilities that have not been satisfied in full except as otherwise
disclosed in Company's financial statements.

            (c) Based upon and subject to the accuracy of Purchaser's
representation in Section 3.6, the purchase of the Series F Preferred Stock by
Purchaser as contemplated under this Agreement shall not constitute a
"prohibited transaction" within the meaning of Section 4975 of the Code or
Section 406 of ERISA.

            4.18 SEC Documents. As of their respective dates, each report,
schedule, registration statement and definitive proxy statement filed by Company
with the SEC since January 1, 1998 and prior to the date of this Agreement (the
"Company SEC Documents") complied, in all material respects, with the
requirements of the Securities Act or the Exchange Act, as the case may be, and
the rules and regulations of the SEC thereunder applicable to such Company SEC
Documents. None of the Company SEC Documents contained any untrue statement of a
material fact or omitted to state a material fact required to be stated therein
or necessary to make the statements therein, in light of the circumstances under
which they were made, not misleading.

            4.19 Ordinary Course of Business. Since September 30, 2000, Company
and each of its Subsidiaries have conducted their operations only in the
ordinary course of business consistent with past practice.

                                       21
<PAGE>

            4.20 Insurance. Company and each of its Subsidiaries maintain
policies of insurance, including, without limitation, policies of life, fire,
theft, employee fidelity and other casualty and liability insurance.

            4.21 No Stockholder Vote Requirement. No vote, consent or other
approval of Company's stockholders is required by the rules and regulations of
NASDAQ National Market or otherwise in connection with any of the transactions
contemplated in the Transaction Documents, including the sale and issuance of
the Series F Preferred Stock or the Warrant to Purchaser and the exercise of the
Warrant for shares of Common Stock.

            4.22 Accounting Controls. Company maintains a system of internal
accounting controls sufficient to provide reasonable assurance that (i)
transactions are executed in accordance with management's authorization; and
(ii) assets are safeguarded and transactions are recorded to permit preparation
of financial statements in conformity with GAAP and, as of the Closing Date,
Company will continue to maintain such a system.

            4.23 Certificate Of Designations. Company has caused the Certificate
of Designations for the Series F Preferred Stock to be filed with the Secretary
of the State of Delaware.

5. TRUST AND COMPANY'S REPRESENTATIONS AND WARRANTIES. Trust and Company jointly
and severally make the following representations and warranties to Purchasers.

            5.1 No Solicitations. Trust and Company have not, directly or
indirectly, solicited any offer to buy or offered to sell, Securities in the
United States or to any United States citizen or resident, any security which is
or would be integrated with the sale of the Trust Preferred Securities in a
manner that would require the Trust Preferred Securities to be registered under
the Securities Act.

            5.2 Corporate Existence; Corporate Power; Tax Classification of
Trust.

            Trust has been duly created and is validly existing and in good
standing as a business trust under the Delaware Act with the power and authority
to own its properties and to conduct its business and to enter into and perform
its obligations under this Agreement, the Trust Preferred Securities and the
other Transaction Documents to which it is a party; Trust is duly qualified to
transact business and is in good standing in each jurisdiction in which such
qualification is necessary (except for jurisdictions in which such failure to so
qualify or to be in good standing would not have a Material Adverse Effect);
Trust is not a party to or otherwise bound by any agreement other than
agreements included in the Transaction Documents; Trust is and will under
current law be classified for United States federal income Tax purposes as an
entity which is not subject to United States federal income Tax at the entity
level; and, as of the Closing Date, Trust is treated as a subsidiary of Company
pursuant to GAAP.

                                       22
<PAGE>
            5.4 Authorization.

            (a) The Trust Preferred Securities have been duly authorized by
Trust and, when issued and delivered by Trust to Purchaser pursuant to this
Agreement against payment therefor as provided herein, will be validly issued
and fully paid and nonassessable undivided beneficial interests in the assets of
Trust entitled to the benefits of the Declaration of Trust and will constitute
legally valid and binding obligation of Trust, enforceable against it in
accordance with their terms, subject to applicable bankruptcy, insolvency,
fraudulent conveyance, reorganization, moratorium and similar laws relating to
or affecting creditors' rights generally and remedies generally, and subject, as
to enforceability, to general principles of equity, including principles of
commercial reasonableness, good faith and fair dealing (regardless of whether
enforcement is sought in a proceeding at law or in equity). The issuance of the
Trust Preferred Securities is not subject to preemptive or other similar rights,
and (subject to the terms of the Declaration of Trust) holders of Trust
Preferred Securities will be entitled to the same limitation of personal
liability extended to stockholders of private corporations for profit
incorporated under the laws of the State of Delaware.

            (b) This Agreement and the Transaction Documents to which it is a
party have been validly authorized and duly executed and delivered by the Trust.

            (c) The issuance and delivery of the Notes have been duly authorized
by Company, and, at the Closing Date, the Notes will have been duly executed by
Company and, when delivered against payment therefor, will constitute valid and
binding obligations of Company enforceable against it in accordance with their
terms, subject to applicable bankruptcy, insolvency, fraudulent conveyance,
reorganization, moratorium and similar laws relating to or affecting creditors'
rights generally and remedies generally, and subject, as to enforceability, to
general principles of equity, including principles of commercial reasonableness,
good faith and fair dealing (regardless of whether enforcement is sought in a
proceeding at law or in equity).

            5.5 Administrative Trustees. Each of the Administrative Trustees of
Trust is an officer of Company and has been duly authorized by Company to
execute and deliver the Declaration of Trust.

            5.6 Investment Company Act. Neither Company nor Trust is an
"investment company" or a "company controlled" by an "investment company" within
the meaning of the Investment Company Act of 1940, as amended (the "1940 Act").

            5.7 Power; Authorization; Enforceable Obligations. The execution,
delivery and performance by Trust of this Agreement, the other Transaction
Documents to which it is a party and all instruments and documents to be
delivered by Trust pursuant to the Transaction Documents, the issuance and sale
of the Trust Preferred Securities and the consummation of the other transactions
contemplated by any of the foregoing; (i) are within Trust's power and
authority; (ii) have been duly authorized by all necessary action; (iii) are not
in contravention of any provision of the Declaration of Trust; (iv) will not
violate any law or regulation, or any order or decree of any court or
governmental

                                       23
<PAGE>

instrumentality; (v) will not conflict with or result in the breach
or termination of, constitute a default under or accelerate any performance
required by, any indenture, mortgage, deed of trust, lease, agreement or other
instrument to which Trust is a party or by which Trust or any of its property is
bound; (vi) will not result in the creation or imposition of any Lien upon any
of the property of Trust; and (vii) do not require the consent or approval of,
or any filing with, any Governmental Authority or any other Person (except for
the filing of a Certificate of Trust with the Delaware Secretary of State and
for those exemptions necessary to issue and sell the Trust Preferred Securities
and the accuracy of the representations and warranties of Purchaser contained in
Sections 3.1 and 3.2 hereof, have been complied with). Each of this Agreement
and the other Transaction Documents to which it is a party have been duly
executed and delivered by Trust, and each constitutes a legally valid and
binding obligation of Trust, enforceable against it in accordance with its
terms, subject to applicable bankruptcy, insolvency, fraudulent conveyance,
reorganization, moratorium and similar laws affecting creditors' rights
generally and remedies generally, and subject, as to enforceability, to general
principles of equity, including principles of commercial reasonableness, good
faith and fair dealing (regardless of whether enforcement is sought in a
proceeding at law or in equity).

            5.8 Securities Laws. In reliance in part on the investment
representations contained in Sections 3.1 and 3.2, the offer, issuance, sale and
delivery of the Trust Preferred Securities will be exempt from the registration
requirements of the Securities Act and all applicable state securities laws, and
are otherwise in compliance with such laws.

            5.9 Certificates. Any certificate signed by any trustee of Trust or
any officer of Company and delivered to Purchaser or to counsel for Purchaser
pursuant to the terms of the Transaction Documents shall be deemed a
representation and warranty by Trust or Company, as the case may be, to
Purchaser as to the matters covered thereby.

6. COVENANTS

            6.1 Access. Purchaser and any of its officers, employees and/or
agents shall have the right, exercisable as frequently as it reasonably
determines to be appropriate, during normal business hours, to visit and inspect
the properties and facilities of Company and its Subsidiaries and to inspect,
audit and make extracts from all of Company's and its Subsidiaries' records,
files, corporate books and books of account and to discuss the affairs, finances
and accounts of Company and its Subsidiaries with the principal officers of
Company, all at such reasonable times, upon reasonable notice and as often as
Purchaser may reasonably request. Company shall deliver any document or
instrument reasonably necessary for Purchaser, as it may request, to obtain
records from any service bureau maintaining records for Company or its
Subsidiaries. Company shall instruct its and its Subsidiaries' banking and other
financial institutions to make available to Purchaser such information and
records as it may reasonably request.

                                       24
<PAGE>

            6.2 Board of Directors.

            (a) Upon the Closing Date, the Board of Directors of Company shall
have seven (7) members but may be increased up to eleven (11) members.
Currently, Herbert S. "Pug" Winokur and Dudley C. Mecum, affiliates of
Purchaser, have been elected to the Board of Directors of Company. In the
future, Purchaser shall have the right to have one (1) designee elected to the
Board of Directors of Company, pursuant to its ownership of the Warrant and
Trust Preferred Stock (i) for so long as neither the Warrant nor shares of
Common Stock underlying the Warrant are sold or transferred by Purchaser (other
than Permitted Transfers and exercises of the Warrant) or (ii) upon the sale or
transfer of the Warrant or shares of Common Stock underlying the Warrant so long
as Purchaser, Capricorn Investors II, L.P., their respective limited and general
partners and affiliates (collectively, "Purchaser Affiliates") retain 5% or more
of Company's then-outstanding Common Stock (determined after giving effect to
any unexercised portion of the Warrant). If as a result of the sale or transfer
of the Warrant or shares of Common Stock, Purchaser and Purchaser Affiliates own
less than 5% of Company's then-outstanding shares of Common Stock (determined
after giving effect to the full cash exercise of the portion of the Warrant not
previously exercised), Purchaser shall not be entitled to select any directors
of Company merely as a result of the transactions contemplated by this
Agreement. Notwithstanding anything to the contrary contained herein, any
nominee for Company's Board of Directors designated by Purchaser shall be
consented to, in advance, by Company's Board of Directors, which consent shall
not be unreasonably withheld. Additionally, so long as Purchaser is entitled to
a Board seat in accordance with the provisions described above, Purchaser
designee shall be a member of Company's compensation and nominating committee,
and the chairman of such committee shall be reasonably acceptable to such
designee.

            (b) If any member of the Board of Directors originally nominated by
the Purchaser is unable or unwilling, for any reason, to continue to serve such
member's complete term as a director of Company, Purchaser shall be entitled to
designate a successor (so long as Purchaser would then be eligible, under
Section 6.2(a) to nominate a director for such seat upon termination of such
director's term) to fill such vacancy, and the Board of Directors shall elect
such successor to serve for the remainder of the term.

            6.3 Transfer of Securities. Other than in connection with any
transfer of all or substantially all of Purchaser's assets, and other than
any transfers to any Affiliates, general partners or limited partners of
Purchaser, Purchaser shall not, directly or indirectly, voluntarily transfer
the Securities (but may transfer the shares of Common Stock underlying the
Warrant) for a period of three years from the date hereof.

            6.4 Tax Classification of Trust. Company and Purchaser hereby intend
that the Trust be treated as a partnership for United States federal income Tax
purposes, and Company and Purchaser hereby agree to treat the Trust as a
partnership on any Tax Return that they are required to file. Company shall be
the Tax matters partner of the Trust and shall be responsible for the
preparation of any Tax, information or other returns of the Trust.

                                       25
<PAGE>

7.    CONCURRENT DELIVERIES

            7.1 Deliveries At Closing. The following deliveries are being made
concurrently with the execution and delivery of this Agreement:

            (a) The Transaction Documents, in the form reasonably agreed to by
the parties, are being duly executed and delivered by the parties thereto.

            (b) Company is delivering to Purchaser an opinion from Skadden,
Arps, Slate, Meagher & Flom (Illinois), counsel for Company, dated as of the
Closing Date.

            (c) Company is delivering to Purchaser certificates representing the
Series F Preferred Stock, duly executed by Company.

            (d) Trust is delivering (i) to Purchaser certificates representing
the Trust Preferred Securities, duly executed by Trust, and (ii) to Company
certificates representing the Trust Common Securities, duly executed by Trust.

            (e) Purchaser is delivering the Purchase Price to Company and Trust,
as applicable, and Company shall have delivered to the Trust the purchase price
for the Trust Common Securities as required in the Common Securities
Subscription Agreement.

8. MISCELLANEOUS

            8.1 Complete Agreement; Modification Of Agreement; Sale Of Interest.

            (a) This Agreement, the other Transaction Documents and the
transactions contemplated herein and therein constitute the complete agreement
between the parties with respect to the subject matter hereof and may not be
modified, altered or amended except as provided herein or therein.

            (b) No amendment or waiver of any provision of this Agreement shall
be effective unless the same shall be in writing and signed by the parties
hereto or their respective successors or assigns, and then such waiver or
consent shall be effective only in the specific instance and for the specific
purpose for which given.

            8.2 Fees and Expenses.

            (a) Company shall pay all documented reasonable out-of-pocket
expenses of Purchaser in connection with the preparation of the Transaction
Documents and the transactions contemplated hereby and thereby, including all
reasonable legal expenses, up to a maximum amount of $200,000.

            (b) Company will pay all reasonable out-of-pocket expenses incurred
by Purchaser in connection with the participation of directors selected by
Purchaser in

                                       26
<PAGE>

attending meetings of the Board of Directors (and committees thereof) of Company
and the Boards of Directors (and committees thereof) of any Subsidiaries of
Company.

            8.3 No Waiver by Purchaser. Purchaser's failure, at any time or
times, to require strict performance by Company of any provision of this
Agreement and any of the other Transaction Documents shall not waive, affect or
diminish any right of Purchaser thereafter to demand strict compliance and
performance therewith. None of the undertakings, agreements, warranties,
covenants and representations of Company contained in this Agreement or any of
the other Transaction Documents and no defaults by Company under any of the
other Transaction Documents shall be deemed to have been suspended or waived by
Purchaser, unless such suspension or waiver is by an instrument in writing
signed by an officer of Purchaser and directed to Company specifying such
suspension or waiver.

            8.4 Remedies. Purchaser's rights and remedies under this Agreement
shall be cumulative and nonexclusive of any other rights and remedies which
Purchaser may have under any other agreement, including without limitation, the
other Transaction Documents, by operation of law or otherwise.

            8.5 Severability. Wherever possible, each provision of this
Agreement shall be interpreted in such manner as to be effective and valid under
applicable law, but if any provision of this Agreement shall be prohibited by or
invalid under applicable law, such provision shall be ineffective to the extent
of such prohibition or invalidity, without invalidating the remainder of such
provision or the remaining provisions of this Agreement.

            8.6 Binding Effect; Benefits. This Agreement and the other
Transaction Documents shall be binding upon, and inure to the benefit of, the
successors of Company and Purchaser and the assigns and transferees of
Purchaser.

            8.7 Governing Law. Except as otherwise expressly provided in any of
the Transaction Documents, in all respects, including all matters of
construction, validity and performance, this Agreement and the obligations
arising hereunder shall be governed by, and construed and enforced in accordance
with, the laws of the State of Delaware applicable to contracts made and
performed in such state, without regard to the principles thereof regarding
conflict of laws, and any applicable laws of the United States of America.
Service of process on Purchaser or Company in any action arising out of or
relating to any of the Transaction Documents shall be effective if mailed to
such party at the address listed in Section 8.8 hereof. Nothing herein shall
preclude Purchaser or Company from bringing suit or taking other legal action in
any other jurisdiction.

            8.8 Notices.

            Except as otherwise provided herein, whenever it is provided herein
that any notice, demand, request, consent, approval, declaration or other
communication shall or may be given to or served upon any of the parties by
another, or whenever any of the parties desires to give or serve upon another
any such communication with respect to this Agreement, each such notice, demand,
request, consent, approval, declaration or other communication shall be in
writing and either shall

                                       27
<PAGE>

be delivered in person with receipt acknowledged or by
registered or certified mail, return receipt requested, postage prepaid, or by
telecopy and confirmed by telecopy answerback addressed as follows:

            If to Company:

            CCC Information Services Group Inc.
            World Trade Center Chicago
            444 Merchandise Mart
            Chicago, Illinois 60654
            Attn:  Githesh Ramamurthy
            Telecopy Number: (312) 527-1194

            with a copy to:

            Skadden, Arps, Slate, Meagher & Flom (Illinois)
            333 West Wacker Drive
            Chicago, Illinois 60606
            Attn:  Peter C. Krupp, Esq.
            Telecopy Number: (312) 407-0411

            If to Purchaser:

            Capricorn Investors III, L.P.
            30 East Elm Street
            Greenwich, Connecticut 06830
            Attn: Herbert S. Winokur, Jr.
            Telecopy Number: (203) 861-6671

            with copies to:

            O'Melveny & Myers LLP
            153 East 53rd Street, 53rd Floor
            New York, New York 10022
            Attn:  Mark Thierfelder
            Telecopy Number:  (212) 326-2061

or at such other address as may be substituted by notice given as herein
provided. The giving of any notice required hereunder may be waived in writing
by the party entitled to receive such notice. Every notice, demand, request,
consent, approval, declaration or other communication hereunder shall be deemed
to have been duly given or served on the date on which personally delivered,
with receipt acknowledged, telecopied and confirmed by telecopy answerback, or
three (3) Business Days after the same shall have been deposited with the United
States mail. Failure or delay in delivering copies of any notice, demand,
request, consent, approval, declaration or other communication to the Persons
designated above to receive copies shall in no way adversely affect the
effectiveness of such notice, demand, request, consent, approval, declaration or
other communication.

                                       28
<PAGE>

            8.9 Survival. The representations and warranties of Company in this
Agreement shall not survive the execution, delivery and acceptance hereof by the
parties hereto and the closing of the transactions described herein or related
hereto.

            8.10 Section and Other Headings. The section and other headings
contained in this Agreement are for reference purposes only and shall not affect
the meaning or interpretation of this Agreement.

            8.11 Counterparts. This Agreement may be executed in any number of
counterparts, each of which shall be deemed to be an original and all of which
together shall be deemed to be one and the same instrument.

            8.12 Publicity. Neither Purchaser nor Company shall issue any press
release or make any public disclosure regarding the transactions contemplated
hereby unless such press release or public disclosure is approved by the other
party in advance. Notwithstanding the foregoing, Company may, in documents
required to be filed by it with the SEC or other regulatory bodies, make such
statements with respect to the transactions contemplated hereby as Company may
be advised by its counsel is legally necessary or advisable, and may make such
disclosure as it is advised by its counsel is required by law, subject to
advance consultation with Purchaser.

                   [REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK]

                                       29
<PAGE>

            IN WITNESS WHEREOF, Company and Purchaser have executed this
Agreement as of the day and year first above written.

                              Company:

                              CCC INFORMATION SERVICES GROUP, INC.

                              By: /s/ Reid E. Simpson
                                 ---------------------------------
                              Name: /s/ Reid E. Simpson
                              Title: Executive Vice President
                                     and Chief Financial Officer

                              Trust:

                              CCC CAPITAL TRUST

                              By: /s/ Robert Guttman
                                 ---------------------------------
                              Name: Robert Guttman
                              Title: Administrative Trustee

                              Purchaser:

                              CAPRICORN INVESTORS III, L.P.

                              By: CAPRICORN HOLDINGS III, LLC

                              By: /s/ Herbert S. Winokur, Jr.
                                 ---------------------------------
                              Name: Herbert S. Winokur, Jr.
                              Title: Manager

                                       30

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