Document:

Exhibit 10.20

 

Hawaiian Telcom &
Accenture CONFIDENTIAL

 

Amendment
Number One

 

To Application
Services Agreement

 

March 12,
2007

 

 

AMENDMENT
NUMBER ONE

 

TO
APPLICATION SERVICES AGREEMENT

 

This Amendment Number One (“Amendment”),
effective as of March 12, 2007 (the “Amendment Effective Date”), is
between Hawaiian Telcom Communications, Inc. (“Hawaiian Telcom”) and
Accenture LLP (“Accenture”). Accenture and Hawaiian Telcom may be referred to
in this Amendment individually as “Party” and together as “Parties.”

 

The Parties entered into
that certain Application Services Agreement, effective as of February 5,
2007 (the “Agreement”), which the Parties now desire to amend.

 

The Parties agree to modify and amend the Agreement, as follows:

 

1.     New
Statement of Work: Exhibit B-6, Billing Fallout Queue Management,
is added to the Agreement as a new Statement of Work. Exhibit B-6 is
attached  to this Amendment as Attachment
A.

 

2.     Defined
Terms: Any terms not defined in this Amendment will have the same meaning as
in the Agreement.

 

3.     Effect of Amendment:  Unless otherwise amended herein, all terms
and conditions of the Agreement remain unmodified and in full force and effect.

 

IN WITNESS WHEREOF, this Amendment has been duly executed by and on
behalf of the Parties hereto as of the Effective Date.

 

HAWAIIAN TELCOM COMMUNICATIONS,
INC.

 

	
  By:

  	
  /s/ Paul H. Sunu

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  Name:

  	
  Paul H. Sunu

  
	
   

  	
   

  
	
   

  	
   

  
	
  Title:

  	
  SVP & Chief
  Financial Officer

  
	
   

  	
   

  
	
   

  	
   

  
	
  Date:

  	
  August 31, 2007

  
	
   

  	
   

  
	
   

  	
   

  

 

2

 

Accenture LLP

 

	
  By:

  	
  /s/ Timothy A. Hale

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  Name:

  	
  Timothy A. Hale

  
	
   

  	
   

  
	
   

  	
   

  
	
  Title:

  	
  Partner

  
	
   

  	
   

  
	
   

  	
   

  
	
  Date:

  	
  August 30, 2007

  
	
   

  	
   

  

 

3Exhibit 10.21

 

Hawaiian Telcom &
Accenture CONFIDENTIAL

 

Amendment
Number Two

 

To Application
Services Agreement

 

July 19,
2007

 

CONFIDENTIAL
TREATMENT REQUESTED.  CONFIDENTIAL
PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH
THE COMMSSION.

 

 

	
  AMENDMENT
  NUMBER TWO

  

 

TO
APPLICATION SERVICES AGREEMENT

 

This Amendment Number Two (“Amendment”),
effective as of July 19, 2007 (the “Amendment Effective Date”), is between
Hawaiian Telcom Communications, Inc. (“Hawaiian Telcom”) and Accenture LLP
(“Accenture”). Accenture and Hawaiian Telcom may be referred to in this
Amendment individually as “Party” and together as “Parties.”

 

The Parties entered into
that certain Application Services Agreement, effective as of February 5,
2007 (the “Agreement”), which the Parties now desire to amend.

 

The Parties agree to modify and amend the Agreement, as follows:

 

1.     Billing Fallout Queue Management Statement of Work: The Parties have agreed to expand and extend Exhibit B-6, Billing
Fallout Queue Management Statement of Work (“SOW”), to perform Billing Fallout
Services.

 

2.     Term: Section 1.2,
Term, of the SOW is extended from August 31, 2007 to December 31,
2007.

 

3.     Charges: Section 1.4,
Charges, of the SOW is modified to increase the team for August 2007 and
to provide the resources and rates for September 2007 through December 2007.

 

The
following table shows the resources and rates for August 1, 2007 through October 31,
2007. This table supersedes the charges listed in the original SOW for August 2007.

 

	
  Resource Type

  	
   

  	
  Location

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  
	
  Business Analyst (US-based)

  	
   

  	
  Honolulu

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  
	
  Project Manager

  	
   

  	
  Manila

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  
	
  Senior Programmer/ Network

  	
   

  	
  Manila

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  
	
  Programmer

  	
   

  	
  Manila

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  
	
  Approximate Monthly Charge

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  [ * ]

  

 

*
 Confidential material redacted and filed separately with the Commission.

 

2

 

The
following table shows the resources and rates for November 1, 2007 through
December 31, 2007.

 

	
  Resource Type

  	
   

  	
  Location

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  
	
  Project Manager

  	
   

  	
  Manila

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  
	
  Senior Programmer/ Network

  	
   

  	
  Manila

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  
	
  Programmer

  	
   

  	
  Manila

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  
	
  Approximate Monthly Charge

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
  [ * ]

  

 

If
during the performance of Billing Fallout Services adjustments to the staffing
levels described above is requested, Hawaiian Telcom and Accenture will
mutually agree to any such adjustments. Hawaiian Telcom shall provide Accenture
20 business days notice prior to reducing headcount.

 

4.     Travel
for Manila Resources: Section 1.4, Charges, of the SOW is
adjusted to reflect changes for Manila resources for the remainder of the term
of the SOW. During the Billing Fallout Term, Manila resources may be requested
by Hawaiian Telcom to travel to the US location. Any such travel shall include
one time costs of $3100 and a per week cost of $1600 and be pre approved by
Hawaiian Telcom.

 

5.     Defined
Terms: Any terms not defined in this Amendment will have the same meaning as
in the Agreement, as previously amended.

 

6.     Effect of Amendment: Unless otherwise
amended herein, all terms and conditions of the Agreement, as previously
amended, remain unmodified and in full force and effect.

 

* Confidential
material redacted and filed separately with the Commission.

 

3

 

IN WITNESS WHEREOF, this Amendment has been duly executed by and on
behalf of the Parties hereto as of the Effective Date.

 

HAWAIIAN TELCOM COMMUNICATIONS,
INC.

 

	
  By:

  	
  /s/ Paul H. Sunu

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  Name:

  	
  Paul H. Sunu

  
	
   

  	
   

  
	
   

  	
   

  
	
  Title:

  	
  SVP & Chief
  Financial Officer

  
	
   

  	
   

  
	
   

  	
   

  
	
  Date:

  	
  August 31, 2007

  

 

 

Accenture LLP

 

	
  By:

  	
  /s/ Timothy A. Hale

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  Name:

  	
  Timothy A. Hale

  
	
   

  	
   

  
	
   

  	
   

  
	
  Title:

  	
  Partner

  
	
   

  	
   

  
	
   

  	
   

  
	
  Date:

  	
  August 30, 2007

  

 

4Exhibit 10.22

 

Hawaiian Telcom &
Accenture CONFIDENTIAL

 

Amendment
Number Three

 

To Application
Services Agreement

 

August 13,
2007

 

CONFIDENTIAL
TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED
AND HAVE BEEN SEPARATELY FILED WITH THE COMMSSION.

 

 

AMENDMENT
NUMBER THREE

 

TO
APPLICATION SERVICES AGREEMENT

 

This Amendment Number Three (“Amendment”),
effective as of August 1, 2007 (the “Amendment Effective Date”), is
between Hawaiian Telcom Communications, Inc. (“Hawaiian Telcom”) and
Accenture LLP (“Accenture”). Accenture and Hawaiian Telcom may be referred to
in this Amendment individually as “Party” and together as “Parties.”

 

The Parties entered into
that certain Application Services Agreement, effective as of February 5,
2007 (the “Agreement”), which the Parties now desire to amend.

 

The Parties agree to modify and amend the Agreement, effective as of
the Amendment Effective Date, as follows:

 

1.               New In-Scope
Application: Exhibit I, In-Scope Applications, is modified
as follows to add next generation loop qualification processor (“NG-LQP”), a new
application to support new product service qualification for customers served
using the new Multi-Protocol Label Switching (“MPLS”) platform. Accenture is implementing
NG-LPQ under Enhancement Capacity Work Order # 011 under the Agreement.

 

	
  Functional

  Group

  	
   

  	
  System

  	
   

  	
  Description

  	
   

  	
  Version

  
	
  Networking & Engineering

  	
   

  	
  NG-LQP

  	
   

  	
  Next Generation Loop Qualification

  	
   

  	
  n/a

  

 

2.               Services: Accenture will
provide Services under the Agreement for NG-LPQ.

 

3.               AM
Services Full Time Equivalents: Exhibit D-3,
Non-Discretionary AM Service Charges is modified as follows to add the
following full time equivalents (“FTEs”) to the baseline FTEs:

 

	
  Domain
  Area

  	
   

  	
  Applications

  	
   

  	
  [ * ]

  
	
  Network

  	
   

  	
  NG-LQP

  	
   

  	
  [ * ]

  [ * ]

  

 

* Confidential material
redacted and filed separately with the Commission.

 

2

 

4.               AM
Services Charges: Exhibit D-3, Non-Discretionary AM Services
Charges, is modified to increase the monthly AM Services Charges as
follows.  The following shows the updated
AM Services Charges (USD$):

 

	
  Aug-07

  	
   

  	
  Sep-07

  	
   

  	
  Oct-07

  	
   

  	
  Nov-07

  	
   

  	
  Dec-07

  
	
  [ * ]

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  

 

	
  Jan-08

  	
   

  	
  Feb-08

  	
   

  	
  Mar-08

  	
   

  	
  Apr-08

  	
   

  	
  May-08

  	
   

  	
  Jun-08

  
	
  [ * ]

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  	
   

  	
  [ * ]

  

 

5.               Defined
Terms: Any terms not defined in this Amendment will have the same meaning as
in the Agreement, as previously amended.

 

6.               Effect of Amendment:  Unless otherwise amended herein, all terms
and conditions of the Agreement, as previously amended, remain unmodified and
in full force and effect.

 

IN WITNESS WHEREOF, this Amendment has been duly executed by and on
behalf of the Parties hereto as of the Amendment Effective Date.

 

HAWAIIAN TELCOM COMMUNICATIONS,
INC.

 

	
  By:

  	
  /s/ Loren D. Tobey

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  Name:

  	
  Loren D. Tobey

  
	
   

  	
   

  
	
   

  	
   

  
	
  Title:

  	
  VP & Chief
  Information Officer

  
	
   

  	
   

  
	
   

  	
   

  
	
  Date:

  	
  August 14, 2007

  

 

 

ACCENTURE LLP

 

	
  By:

  	
  /s/ Timothy A. Hale

  	
   

  
	
   

  	
   

  
	
   

  	
   

  
	
  Name:

  	
  Timothy H. Hale

  
	
   

  	
   

  
	
   

  	
   

  
	
  Title:

  	
  Partner

  
	
   

  	
   

  
	
   

  	
   

  
	
  Date:

  	
  August 9, 2007

  

 

* Confidential material
redacted and filed separately with the Commission.

 

3

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