Document:

csgs-ex1024bm_124.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.24BM

 

 

ONE HUNDRED SIXTEENTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

 

This One Hundred Sixteenth Amendment (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”), and Charter Communications Holding Company, LLC, as successor in interest to Time Warner Cable Inc. (“Customer”).  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement executed March 13, 2003 (CSG document no. 1926320), and effective as of April 1, 2003, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment, shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

 

Whereas, pursuant to the Agreement, as more particularly described in that certain One Hundred Eighth Amendment to the Agreement, effective as of July 19, 2016 (CSG document no. 4111838) (the “108th Amendment”), and extended pursuant to that certain One Hundred Fourteenth Amendment effective as of January 17, 2017 (CSG document no. 4114078) (the “114th Amendment”) and further extended pursuant to that certain One Hundred Fifteenth Amendment effective as of February 14, 2017 (CSG document no. 4114929), (the “115th Amendment” and, together with the 108th Amendment and the 114th Amendment, the “Amendments”), CSG and Customer agreed that the Connected Subscribers in the Charter Agreement (as defined in the Amendments) will be used for the purpose of determining the total number of Connected Subscribers, combined, under this Agreement and the Charter Agreement, for the limited purposes described therein for the period from ****** *, ****, through February 28, 2017 (the “******** ********* ********** Period”); and

 

Whereas, as a result of discussions between the parties, the parties agree to amend the terms of the ******** ********* ********** Period.

 

Now, therefore, in consideration of the mutual covenants and agreements contained herein and for other good and valuable consideration, the receipt and sufficient of which is hereby acknowledged, CSG and Customer agree to the following as of the Effective Date.

 

1.    Upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, which includes the Amendments, CSG and Customer agree that the ******** ********* ********** Period shall be amended such that the ******** ********* ********** Period shall commence as of ****** *, ****, and shall continue through March 31, 2017 (the “Amended ******** ********* ********** Period”).

 

 

[Signature Page Follows]

 

 

 

 

 

	
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Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

THIS AMENDMENT is executed as of the day and year last signed below (the “Effective Date").

 

		
	
CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

By: /s/ Mike Ciszek
	
 

By:  /s/ Gregory L. Cannon

	
 

Name:  Mike Ciszek
	
 

Name:  Gregory L. Cannon

	
 

Title:  SVP, Billing Strat & Opns
	
 

Title:  SVP, Secretary & General Counsel

	
 

Date:  3-7-17
	
 

Date:  3/8/17csgs-ex1024bn_122.htm

Exhibit10.24BN

ONE HUNDRED SEVENTEENTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

 

This One Hundred Seventeenth Amendment (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”), and Charter Communications Holding Company, LLC, as successor in interest to Time Warner Cable Inc. (“Customer”).  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement executed March 13, 2003 (CSG document no. 1926320), and effective as of April 1, 2003, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment, shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

CSG and Customer agree to the following as of the Effective Date:

 

1.    The parties wish to extend the Agreement through April 30, 2017, in order to finalize terms of an agreement between the parties for the provision by CSG and consumption by Customer of the Products and Services currently made available under this agreement.  Such agreement is identified as that certain “Charter Consolidated Master Subscriber Management System Agreement” to be agreed upon and executed by and between CSG and Customer (CSG document no. 4114281).  Therefore, until such time the aforementioned agreement is executed, Section 1.2 of the Agreement entitled “Term” shall be deleted in its entirety and replaced with the following:

 

“1.2 Term.  Unless earlier terminated pursuant to Section 6, this Agreement shall remain in effect through 11:59 p.m. Mountain Time of April 30, 2017 (“Initial Term”).  Unless terminated earlier pursuant to Section 6 or pursuant to any other termination rights set forth in this Agreement or a relevant Statement of Work, the term of any specific license for the Products and the term for any specific Services to be provided shall be coterminous with this Agreement unless stated otherwise in the applicable Schedule, Addendum, prior or future amendment to this Agreement or relevant Statement of Work; subject, however, to the parties’ respective termination rights with respect thereto under this Agreement and/or any applicable Statement of Work executed pursuant to this Agreement.”

 

 

THIS AMENDMENT is executed as of the day and year last signed below (the “Effective Date").

 

		
	
CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

By: /s/ Mike Ciszek
	
 

By:  /s/ Gregory L. Cannon

	
 

Name:  Mike Ciszek
	
 

Name:  Gregory L. Cannon

	
 

Title:  SVP Billing
	
 

Title:  SVP, Secretary & General Counsel

	
 

Date:  3/30/17
	
 

Date:  3.30.17csgs-ex1025ci_123.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.25CI

 

NINETY- FOURTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

 

This Ninety-fourth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document no. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

WHEREAS, Customer has previously purchased and CSG has provided ACPV (as defined in the Agreement) for Customer’s use, pursuant to the Agreement; and 

 

WHEREAS, Customer desires to use and CSG agrees to provide additional functionality to ACPV in support of Customer’s Direct Inward Dialing (“DID”) such that ACPV will have the capability to support Customer’s ********* ****** ********* (the “DID Enhancement”); and

 

WHEREAS, Customer desires and CSG agrees to provide DID Enhancement for Customer’s Connected Subscribers, as defined in the Agreement.

 

NOW, THEREFORE, CSG and Customer agree as follows, as of the Effective Date (defined below):

 

1.    Customer hereby requests and CSG agrees to configure and implement the DID Enhancement for Customer’s access.  CSG shall provide and support the DID Enhancement for Customer’s DID capability for the fees provided in Schedule F of the Agreement.  

 

CSG shall configure and implement the functionality of the DID Enhancement of Customer’s ********* ****** ********* for Connected Subscribers pursuant to that certain Statement of Work to be executed by CSG and Customer (CSG document no. 4113331) (the "SOW").   

 

CSG will support Customer’s DID capability via ACPV in conjunction with Customer’s ********* ****** ********* held by CSG by automating Customer’s CSRs’ capture of assigned numbers to create a block of numbers (the “DID Block”).

 

The DID Enhancement available to Customer will include functionality for the: 

	
 
	
•
	
Ability to assign a block of Customer’s telephone numbers from Customer’s ********* ****** ********* held by CSG for Customer’s Subscribers’ accounts at the time of ordering

	
 
	
•
	
Ability to assign multiple DID Blocks to a single service to Customer’s Subscribers’ account(s)

	
 
	
•
	
Ability to downgrade a DID Block without having to downgrade the Customer’s service to which the DID Block was assigned

	
 
	
•
	
Ability to port in/port out a DID Block to accommodate Customer’s change of telco provider(s) 

	
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Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	
 
	
•
	
Ability to transfer a DID Block to another Subscriber account 

	
 
	
•
	
Ability to restart a DID Block in a Subscriber account 

	
 
	
•
	
Ability to provide DID Block details to Customer’s provisioning partner via Service Order Distribution Interface (“SODI”)

	
 
	
•
	
Ability to print the DID Block of telephone numbers, with the DID Subscriber call detail records, on Subscribers’ statements treated as a single block.

 

The DID Enhancement is dependent upon Customer’s use of CSG’s ACP Commercial Services.

 

2.    Further, upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, Schedule F, "Fees," "CSG SERVICES," Section I, "Processing," subsection c), “Ancillary Voice Services,” shall be amended to add a new subsection L, titled "Direct Inward Dialing Enhancement (DID Enhancement)," to include the following fees:

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fees

	
L.  Direct Inward Dialing Enhancement (DID Enhancement) 
	
 
	
 

	
1.DID Enhancement Access Fee (Note 1) (Note 2) (Note 3)
	
********
	
$**********

	
2.DID Enhancement Maintenance Fee (Note 4) (Note 5) (Note 6)
	
 
	
 

	
a.***** * through ** 
	
*******
	
$*********

	
b.***** ** and ****** 
	
*******
	
$********

Note 1: As part of the DID Enhancement Access Fee, CSG shall make available *** ******** **** ******* (*****) ***** of technical services for configuration and implementation of the DID Enhancement.  In the event ***** in excess of *** ******** **** ******* (*****) are deemed necessary by Customer to complete the configuration and implementation of the DID Enhancement, Customer may authorize additional ***** and such ***** in excess of *** ******** **** ******* (*****) ***** will be invoiced by CSG to Customer for actual excess ***** used at the ****-******* ********* ******** ****** ****.  

Note 2: Configuration and implementation of the DID Enhancement for the Connected Subscribers will be pursuant to that certain Statement of Work (CSG document no. 4113331) (the “SOW”) to be executed by the parties.

Note 3: Upon the Effective Date of the Ninety-fourth Amendment, CSG shall invoice Customer and Customer shall pay the DID Enhancement Access Fee in accordance with the terms and conditions of the Agreement.

Note 4: Upon the actual Completion Date, as defined in the SOW, CSG shall begin invoicing Customer and Customer shall pay the DID Enhancement Maintenance Fee pursuant to section L.2 of the table above.  For purposes of clarification, the DID Enhancement Maintenance Fees are applicable to support the DID Enhancement under this Agreement and the DID Enhancement provided under the CSG Master Subscriber Management System Agreement executed as of March 13, 2003 (CSG document no. 1926320) (The “Charter [TWC} Agreement”).

Note 5: In the event Customer desires to discontinue use of the DID Enhancement, Customer shall provide CSG with prior written notice no less than ***** (**) **** prior to the date of such discontinuance (email is sufficient).

Note 6: For clarification purposes, the DID Enhancement Maintenance Fee is subject to increase pursuant to Section 5.3 of the Agreement.

 

3.    Additionally, CSG and Customer acknowledge and agree that it is the intent of the parties that, in addition to Customer’s use of the DID Enhancement for Connected Subscribers under the Agreement, Customer will participate in the DID Enhancement under the Charter [TWC] Agreement without incurring any additional fees as such rights will be set forth in that certain One Hundred Eleventh Amendment to the Charter [TWC] Agreement.  Customer acknowledges and agrees the payment of fees in this Amendment is a condition of Customer’s receipt of the DID Enhancement under the Charter [TWC] Agreement.

 

[Signature Page Follows]

 

 

 

 

 

 

 

 

 

 

 

 

 

	
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Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

THIS AMENDMENT is executed on the days and year last signed below to be effective as of the date last signed below (the "Effective Date").

 

		
	
CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

By: /s/ Mike Ciszek
	
 

By:  /s/ Gregory L. Cannon

	
 

Name:  Mike Ciszek
	
 

Name:  SVP, General Counsel & Secretary

	
 

Title:  SVP, Billing Strat & Opns
	
 

Title:  Gregory Cannon

	
 

Date:  3-10-17
	
 

Date:  Mar 13, 2017

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