Document:

csgs-ex1025al_237.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.25AL

FORTY-FIRST AMENDMENT

TO

RESTATED AND AMENDED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

 CHARTER COMMUNICATIONS HOLDING COMPANY LLC

 

 

This Forty-first Amendment (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into a certain Restated and Amended CSG Master Subscriber Management System Agreement dated effective as of February 9, 2009, as amended (collectively the “Agreement”),  and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

 

Whereas, pursuant to the fees specified in Schedule F, “Fee Schedule,” of the Agreement, CSG currently provides original and duplicate "Statement Archival on CD-ROM or DVD" to Customer pursuant to Schedule F, (i) "CSG SERVICES," I., "Processing," Line Item 26 and, (ii) "CSG Services," III., "Payment Procurement," Direct Solutions (Print and Mail), subsection 7( a), ."Archival for Statements" and

 

Whereas, CSG InView is CSG's new Service to provide Statement Archival to Customer.

 

Now, therefore, CSG and Customer agree to the following upon execution of this Amendment:

 

1.  Customer desires to use and CSG agrees to provide CSG InView for archival of Customer’s statements and, further, to no longer use CD-ROMs or DVDs for archival of Customer's statements.  

 

2.  As a result, as of the Effective Date (defined below), the Agreement is amended as follows:

 

(a)  CSG Services, I., "Processing," Line Item 26, shall be revised to delete the following portion of Line Item 26: "(only *** (*) ****** (****** or ***) per ****** ********* is ******** ** *** ***)."

 

(b)  Section VII, titled "CD-ROM & DVD" to Schedule A-1 to Attachment A to Exhibit C-2, "Print and Mail Fees for Additional Subscribers" shall be deleted in its entirety and replaced as follows:

 

"VII.  Intentionally Left Blank" 

 

(c)  CSG Services, Section III., "Payment Procurement," "Direct Solutions (Print and Mail," sub-subsection (i), "Duplicates" of subsection 7(a), "Archival for Statement," of Schedule F is deleted in its entirety.

 

3.  As a further result, Schedule C, "Recurring Services," is revised to insert the following as a separate paragraph at the end of the paragraph entitled "Print and Mail Services/Advanced Enhanced Statement Presentation (Advanced EST or AESP)." of Schedule C, "RECURRING SERVICES DESCRIPTION":

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

"CSG InView.  CSG InView is a CSG-hosted, online statement archival service that will replace Customer's current CD-ROM or DVD Archival for Statements services previously described, Schedule F, "CSG Services," Section III. "Payment Procurement," subsection 7(a)(i). entitled "Archival for Statements - Duplicates" ("CD-ROM/DVD Archival for Statements").  Customer's statements, including  statement backers and ad pages, will be available for Customer to view and retrieve, in pdf format, not later than *********** (**) ***** after completion of Customer's then-current Billing Cycle.

 

CSG InView will permit Customer access to its Subscribers' prior (from and after January 15, 2013), current and future statement images for a period of up to ***** (**) ****** from the date that each such statement image is available for viewing (the "Statement Data Retention Period"), after which time the pdf statement images will no longer be accessible to Customer."

 

4.  As a further result, Subsection (7)(a) of Section III, Payment Procurement, to CSG SERVICES of Schedule F shall be amended to include the following and, accordingly, CSG shall invoice Customer and Customer shall pay the fees as amended: 

 

CSG SERVICES

III. Payment Procurement

Direct Solutions (Print and Mail)

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
VII.  Other Print and Mail Ancillary Service Fees:
	
 
	
 

	
a)  CSG InView Statement Archival (Only available for AESP customers) (Note 17)
	
 
	
 

	
1.   CSG InView Processing and Statement Image Storage for ***** (**) ******
	
*******
	
******** ** ****

	
2.   Extended Retention
	
*** **** *****
	
 

	
·****** Retention Extension (Note 18)
	
********
	
$******

Note 17: Upon implementation of CSG InView into production, pursuant to that certain Statement of Work to be executed by the parties (CSG document no. 2503277) (the "CSG InView SOW"), CSG shall provide CSG InView in lieu of statement archives on CD ROM/DVD 

Note 18: This fee will be applicable and invoiced to Customer commencing the ***** ***** of each **** following the ******** (****) ***** following Customer's access to any such statement image.

 

5.  As a further result, the Agreement shall be amended such that, upon implementation of CSG InView pursuant to the CSG InView SOW, references to "CD-ROM/DVD Archival for Statements," shall be deleted; provided, however, Customer's CD-ROM/DVD Archival for Statements shall be made available to Customer by CSG, along with Customer's access to CSG InView, until cycle date **** *** ****, after which time, Customer's CD-ROM/DVD Archival for Statements shall no longer be available.

 

 

THIS AMENDMENT is executed on the day and year of the last signature below (the “Effective Date”).

 

		
	
CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

 

By: /s/ Michael Ciszek
	
 

 

By:  /s/ Michael J. Henderson

	
 

Title:  VP Billing
	
 

Title:  EVP Sales & Marketing

	
 

Name:  Michael Ciszek
	
 

Name:  Michael J. Henderson

	
 

Date:  9/5/13
	
 

Date:  9/9/13csgs-ex1025am_199.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.25AM

 

FORTY-SECOND AMENDMENT

TO

RESTATED AND AMENDED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

 CHARTER COMMUNICATIONS HOLDING COMPANY LLC

 

This Forty-second Amendment (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into a certain Restated and Amended CSG Master Subscriber Management System Agreement dated effective as of February 9, 2009, as amended (collectively the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

 

Whereas, pursuant to the Agreement, CSG provides SmartLink® BOS ("SLBOS") interface services to Customer for the fees specified in Schedule F to the Agreement; and

 

Whereas, the parties have entered into good faith negotiation and discovery related to the SLBOS interface services and the fees invoiced therefor by CSG to Customer; and

 

Whereas, as a result of the discussions described herein, the parties agree to amend the Agreement as provided herein.

 

Now, therefore, CSG and Customer agree to the following as of the Effective Date (defined below):

 

1.  Line item number 4 of the fee table of Subsection C, "SmartLink BOS (Note 1)(Note 2)," including Notes 1 through 5, of Section II, "Interfaces" of the "CSG SERVICES" section of Schedule F to the Agreement is deleted in its entirety and replaced as follows to replace the pricing methodology and components of SLBOS:

 

CSG Services

II.  Interfaces

C.  SmartLink BOS (Note 1)

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
4.  Smartlink BOS transactions per **** **** ("Tier Processing Level"): (Note 2) (Note 3)
	
 
	
 

	
§Up to ******* TPPH
	
*******
	
******** ** ***

	
§From ******* TPPH to ******* TPPH
	
*******
	
$********* 

	
§From ******* TPPH to ******* TPPH
	
*******
	
$********* 

	
§From ******* TPPH to ******* TPPH
	
*******
	
$********* 

	
§From ******* TPPH to ******* TPPH
	
*******
	
$********* 

	
§From ******* TPPH to ******* TPPH
	
*******
	
$*********

	
§From ******* TPPH to ******* TPPH
	
*******
	
$**********

	
§From ******* TPPH to ******* TPPH
	
*******
	
$**********

	
§From ******* TPPH to ******* TPPH
	
*******
	
$**********

	
§******* TPPH  + 
	
*******
	
*****

 

#2310665Page 1 of 310-11-2011

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

Note 1: CSG will support only the current release plus the ***** (*) ***** ******** of SmartLink BOS at any given time, as such versions are defined by CSG, in its sole discretion.  If Customer desires to continue maintenance coverage and CSG support, Customer shall be required to upgrade its production version of SmartLink BOS, so as to maintain currency within its application and ensure CSG’s ability to support Customer’s version of the interface.

Note 2:  In the event that Customer is processing in excess of the TPPH Tier Processing Level for which Customer is then paying fees  (the “Then-Current Tier”) for a total of **** (*) **** during any billing *****, for ***** (*) *********** ******* ******, with measurements taken over ***** (**) ****** *********, then CSG shall provide Customer notification of such overage and commencing with the ***** ******* *****, Customer agrees to be invoiced at the fees associated with the higher TPPH Tier Processing Level. Thereafter, Customer will continue to be invoiced at the fees set forth above for the higher TPPH Tier Processing Level for the remaining term of the Agreement, unless and until Customer’s processing again exceeds the Then-Current Tier, at which time the process described in this Note 2 shall  be repeated. For clarification, purposes, an incremental invoicing shall be effective in the ***** ******* ***** of the ***** (*) *********** ******* ******* measurement in which Customer exceeded the Then-Current Tier. To confirm that CSG has the proper operating environment in place to support Customer, Customer shall provide CSG with a ******* ********* *** ******* ****** ******** prior to the ***** *** ** **** ******** ******* (the ****** *********).  Such ******** for each ***** shall be an estimated volume for a **** **** of the ***. 

Note 3: SmartLink BOS “requests” shall include any upstream transaction that is generated by or on behalf of Customer from either a Customer or a third party application, excluding transactions associated with (i) VOD third party applications, (ii) CSG’s telephony APIs, (iii) any CSG Products or Services using SmartLink BOS, or (iv) the QAKA environment.

Note 4: Interface Development and Technical Services.  Quote relates to interface development services and technical services requested by Customer relating to the client side integration of Customer’s third party applications.

Note 5: Interface Certification Services for Non-Supported Third Party Applications.  Customer agrees that any interface(s) used by Customer through any allowable and available SLBOS API shall be submitted to CSG by Customer for certification by CSG prior to integration of such interfaces.  The standard interface certification services shall be quoted using a fixed ***** (**) ***** per ***********. Additional fees will be charged to implement the transaction(s) into each applicable environment.  Such ***** can be also be used against the ***** ******** (*****) *** ***** of Technical Services provided in Section 3.2 of the Agreement.  The fees set forth above for interface certification DO NOT INCLUDE any technical services that may be requested by Customer in relation to the client side integration of Customer’s third party applications.  CSG will not unreasonably withhold certification of any interface.

 

2.  Customer requests and CSG agrees to provide its CSG Smartlink® BOS Interface Sandbox Environment ("Sandbox Environment") to Customer.  As a result, a new line item number 5 shall be added to the fee table of Subsection C, "SmartLink BOS (Note 1)," of Section II, "Interfaces" of the "CSG SERVICES" section of Schedule F to the Agreement, as follows:

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
5.  Sandbox Environment (Note 11)
	
 
	
 

	
§Sandbox Environment SPA Set up and Configuration Fee (up to **** (*) ****) (Note 6)
	
*** *******
	
*****

	
§Sandbox Environment SPA Set up and Configuration Fee (per *** after the ***** **** (*) ****) (Note 6)
	
*** *******
	
$********

	
§ENI Environment Build Out (Note 7)
	
*** *******
	
*****

	
§SLBOS Environment Build Out (Note 7)
	
*** *******
	
*****

	
§SODI Environment Build Out (Note 7)
	
*** *******
	
*****

	
§******* Support Fee (Note 8) (Note 9)
	
*******
	
$********

	
§Support Service ***** Fees (Note 10) 
	
********
	
$*********

Note 6:  Fees for set-up and configuration of the ***** **** (*) Sandbox Environment **** will be ****** and ********* ** *** ** ** ******.  Set-up and configuration fees specified in the table above will apply for each new SPA over **** (*) or for any additional sandbox environment(s).  Sandbox Environment set-up and configurations services will be implemented pursuant to separate statement(s) of work to be executed by the parties. 

Note 7:  Set-up and implementation of the ENI, SLBOS and SODI build outs for the ***** **** (*) Sandbox Environment **** will be implemented pursuant to that certain Statement of Work (CSG document no. 2503416) to be executed by the parties.

Note 8:  ******* Support Fees covers transaction usage in Customer's test environment and maintenance of message sets including updating messages to be compliant with release version and exchanging messages, as requested by Customer and will be billed upon implementation of the Sandbox Environment.

Note 9:  The ******* Support Fee is subject to annual adjustment pursuant to Section 5.3 of the Agreement.

Note 10:  CSG will provide up to *** ******* (***) ************ ******** ******* ***** (including integration and certification consulting) (the ******** ******* ******), as requested by Customer and documented in statement(s) of work or LOAs to be executed by the parties; ******* ******* ***** must be used by the last day of the twelfth month after the Effective Date specified in the Sandbox SOW.  Any such ******* ******* ***** not used within such period will be forfeited and the associated Support Service Hours Fees are non-refundable.

Note 11: Customer must provide ****** (**) ***** advance written notice to CSG in order to discontinue use of the Sandbox Environment.(email is sufficient) 

 

3.  Customer desires to utilize the services of CSG's Professional Services Group to design, develop and implement a custom application that will allow Customer to print payment receipts via a network printer (the "Front Counter Receipt Printing Application").  The Front Counter Receipt Printing Application will allow Customer to define a printer(s) for front counter payment receipts outside the standard CCS® printer set-up.

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

4.   As a result, following implementation of the Front Counter Receipt Printing Application pursuant to the Front Counter Receipt Printing Application SOW (identified below), Schedule F, "Fees," "CSG Services," will be amended to add a new subsection to Subsection IX., "Custom Implementation Services" to include the following fees for the CSG services to be performed for implementation and support services for the Front Counter Receipt Printing Application:

 

CSG Services

IX.  Custom Implementation Services

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
2.  Front Counter Receipt Printing Application
	
 
	
 

	
a) Implementation, Set-up, Configuration, and Testing (Note 1)
	
********
	
*****

	
b) ******* Support Fees - IDS 24x7for first and second levels of  support to provide  real time resolution for printer issues (Note 2) (Note 3)
	
 
	
 

	
i.Phase One:  Receipt Printing /Application Core
	
*******
	
$********

	
ii.Phase Two:  Transaction Management and Reporting
	
*******
	
$******

	
iii.Phase Two:  Digital Storage and Precision® eMmail
	
*******
	
$******

	
iv.Phase Three:  Cash   Drawer
	
*******
	
$******

	
v.Phase Three:  ACSR® View/ Reprint of  Receipts
	
*******
	
$******

	
vi.Phase Four:  Signature Pad
	
*******
	
$******

	
vii.Phase Five:  Swipe and Go Magnetic Card Reader
	
*******
	
$******

	
viii.Cumulative Total Upon Implementation of all Phases
	
*******
	
$********

Note 1: Implementation, set-up, configuration, and testing of the Front Counter Receipt Printing Application will be invoiced to Customer pursuant to that certain Statement of Work entitled "Implement Front Counter Receipt Printing Application" (CSG document no. 2503415) (the "Front Counter Receipt Printing Application SOW").

Note 2: Support for each Phase of the Front Counter Receipt Printing Application, specified below, will commence following implementation of each such Phase into production.  ******* Support fees are cumulative upon implementation (e.g., upon implementation of Phases One and Phase Two, the total ******* Support Fee will be $***** ($******** plus $****** plus $******).   Support will be limited to the following ***** *** *****.  Any support ***** in excess of such ***** *** ***** requested by Customer shall be invoiced to Customer on a time and materials basis, as mutually agreed by the parties in a statement of work. 

 

			
	
Implementation Phase
	
Functionality
	
******* ******* *****

	
Phase One:
	
Receipt Printing/Core Functionality
	
** *****

	
Phase Two:
	
Transaction Management and Reporting
	
* *****

	
Phase Two:
	
Digital Storage and Precision Email
	
* *****

	
Phase Three:
	
Cash Drawer
	
* *****

	
Phase Three:
	
ACSR View/Reprint of Receipts
	
* *****

	
Phase Four:
	
Signature Pad
	
* *****

	
Phase Five:
	
Swipe and Go Magnetic Card Reader
	
* *****

 

Note 3:  The ******* Support Fees shall be subject to annual adjustment to fees pursuant to Section 5.3 of the Agreement.

 

 

THIS AMENDMENT is executed on the day and year of the last signature below (the “Effective Date”).

 

		
	
CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

 

By: /s/ Michael Ciszek
	
 

 

By:  /s/ Joseph T. Ruble

	
 

Title:  VP Billing
	
 

Title:  EVP, CAO & General Counsel

	
 

Name:  / Michael Ciszek
	
 

Name:  Joseph T. Ruble

	
 

Date:  9/13/12
	
 

Date:  17 Sept 2013

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