Document:

csgs-ex1025ae_189.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.25AE

 

THIRTY-THIRD AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

This Thirty-third Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

Whereas, the parties entered into that certain Letter of Authorization entitled "User Defined Parameter Functionality - Proof of Concept" effective as of August 1, 2012 (CSG document no. 2313707) (the LOA"); and

 

Whereas, as a result of the Proof of Concept ("POC"), Customer advised CSG of its intent to continue to use the User Defined ("UD") Parameter Functionality of the Complex Composite Services in Customer's production environment as an Additional Service; and

 

Whereas, pursuant to the LOA, following completion of the POC period on or about August 31, 2012, and upon implementation of the UD Parameter Functionality into Customer's production environment, Customer will be subject to Complex Composite Services fees for each Complex Composite Service on which UD Parameter Functionality exists; and

 

Whereas, pursuant to the LOA, the parties agree to amend the Agreement as provided herein,

 

Now, therefore, CSG and Customer agree to the following upon the Effective Date:

 

1.    Customer desires to receive and CSG hereby agrees to provide Complex Composite Services that will allow Customer the use of UD Parameter Functionality services.  

 

2.    Therefore, Schedule C, "Recurring Services," of the Agreement is hereby amended by adding Complex Composite Services as follows:

 

(a)  Schedule C, “Recurring Services” is amended to add the following to the list of Recurring Services:

 

Complex Composite Services

 

(b) Additionally, Schedule C, "Recurring Services," of the Agreement is further amended by adding Complex Composite Service to "Recurring Services Description" as follows:

 

Complex Composite Services.  Complex Composite Services shall mean a primary service that is stored on CSG's provisioning database ("PDB").  A primary service shall mean a parent service that may or may not have children services.  For clarification purposes, examples of parent services will include a wireless telephone number, a wireless handset, and a wireless device (e.g., an air card).  Directory 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

listing, call features, call forward numbers are children services of a parent service and are not considered a Complex Composite Service.  While residential voice telephone numbers and commercial service telephone numbers are considered Complex Composite Services which are also stored in CSG's provisional database ("PDB), they are covered under separate pricing agreements and will not be counted towards the capacity for any other Complex composite Services hereunder.

 

3.  As a result, Schedule F, “Fees,” Section entitled “CSG Services,” Section I. entitled “Processing,” shall be amended to add a new subsection L. entitled “Complex Composite Services,” as follows:

 

L.  Complex Composite Services

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
Complex Composite Services
	
 
	
 

	
1.Complex Composite Services (per ******* ********* *******) (Note 1) (Note 2)
	
*******
	
$******

Note 1: Complex Composite Service shall mean a primary service that is stored on CSG’s Provisioning Data Base (“PDB”).  A primary service shall mean a parent service (e.g. Console) that may or may not have children services.

Note 2: Complex Composite Service fees specified above are in addition to all other contractually required fees.

 

As a point of clarification, in the ***** ***** of invoicing following completion of the implementation of the Complex Composite Service of the Commercial Business Conferencing Service., described in that certain Statement of Work between CSG and Customer more particularly identified as CSG document no. 2500072, and continuing thereafter, CSG shall invoice and Customer shall pay the ******* Complex Composite Services at the rate specified above.

 

4.  As a further result, the CDR ******* Software Maintenance hours shall be increased by *** (**) ***** per *****, making a cumulative total of ********** (**) CDR ******* Software Maintenance *****.  Therefore, the “Software Maintenance” line item of the table in Section 5, entitled “Call Data Records (CDR) Repository” of the Second Amendment (CSG document no. 2300066) shall be deleted in its entirety and replaced as follows:

 

			
	
Service
	
Frequency
	
Fee

	
Software Maintenance – Post production support  (Note 2)
	
*******
	
$******** 

(**********) ***** at  $****** per ******, per ****)

Note 2: In the ***** ***** of invoicing following completion of the implementation of the Complex Composite Service of the Commercial Business Conferencing Service., described in that certain Statement of Work between CSG and Customer more particularly identified as CSG document no. 2500072, and continuing thereafter, CSG shall invoice and Customer shall pay the ******* Software Maintenance Fees at the rate of ********** (**) ***** *******.

 

 

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

 

		
	
CHARTER COMMUNICATIONS HOLDING 

COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

 

By: /s/ Joseph P. Murray
	
 

 

By:  /s/ Michael J. Henderson

	
 

Title:  VP Billings
	
 

Title:  EVP Sales & Marketing

	
 

Name:  Joseph P. Murray
	
 

Name:  Michael J. Henderson

	
 

Date:  10/30/12
	
 

Date:  10/30/12csgs-ex1025af_188.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.25AF

 

 

THIRTY-FOURTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

This Thirty-fourth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

CSG and Customer agree to the following:

 

1.  Pursuant to the Thirty-second Amendment executed by CSG and Customer, effective as of August 8, 2012 (CSG document no. 2313710) Customer has agreed to purchase and CSG has agreed to provide an additional instance of the Service Order Distribution Interface (”SODI”).

 

2.  As a result, the annual maintenance fee of $*********** pursuant to Schedule F, CSG Services, II, entitled "Interfaces," Section D (Telephony), subsection 3 (Maintenance (per interface)) of the Agreement, will be invoiced by CSG to Customer for the additional instance of SODI referenced in Section 1 above upon completion of implementation, pursuant to that certain Statement of Work entitled "Service Order Distribution (SODI) and Event Notification (ENI) Interfaces Implementations" (CSG document no. 2313930), of such SODI instance.

 

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

 

		
	
CHARTER COMMUNICATIONS HOLDING

COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

 

By: /s/ Steve Blechschmidt
	
 

 

By:  /s/ Michael J. Henderson

	
 

Title: Mgr. Billing Vendor Rel.
	
 

Title:  EVP Sales & Marketing

	
 

Name:  
	
 

Name:  Michael J. Henderson

	
 

Date:  11/1/12
	
 

Date:  11/1/12

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