Document:

exv10w11xby

Exhibit 10.11(b)

Agreement No. SG021306.S.007

AT&T Services, Inc.

AT&T Order Management Center (OMC)

Contract

January 1, 2009

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
	Confidential Treatment Requested
	 	1
	 	 

CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.

 

Agreement No. SG021306.S.007

1.0 Introduction

1.1 General Agreements

     1.1.1 This Contract between AT&T Services, Inc. (“AT&T”) and Synchronoss Technologies,
Inc. (“STI”) (“Contract”) is governed by the Master Services Agreement No. SG021306 (“MSA”)
dated September 1, 2005. The parties agree that the AT&T Online Order Management Center
(OMC) Contract, dated September 1, 2005 is terminated as of the Effective Date, provided,
any rights that accrued thereunder or under the Cingular eCommerce Statement of Work dated
July 16, 2003 and the “Appendix A: AWX Order Management Center (OMC) Contract”, dated July,
2003 as amended prior to the Effective Date shall survive termination. In the event of a
conflict between this Contract and the MSA, the terms of the Contract will govern. Contract
modifications need to be in writing, as well as mutually agreed upon by both parties in
accordance with the Change Control process documented in the MSA. This Contract shall be
effective as of January 1, 2009 (the “Effective Date”).

1.2 Definitions

“Channel” means a unique point of sale or containing unique services and/or transactions and
in either case requires an incremental dedicated infrastructure or environment. The need
for such incremental dedicated infrastructure or environment must be approved by AT&T. ***.
For example, the addition of a new Transaction type, which may require software
development, within an existing Channel does not constitute a new channel.

“Transaction” means a unique request received through the Order Gateway.

“ASP Solution” means the STI managed application services provider solution, which consists,
among other things, of the Order Gateway, Workflow Manager, Reporting Platform and IVR. The
ASP Solution is hosted by STI.

“Manual Processing” means processing of a Transaction that requires human intervention by
STI including; taking inbound calls and/or placing outbound calls, and using individuals to
manage and pursue to resolution issues related to Transactions.

1.3 Overview Program Scope

The scope of this Contract is to define the work activities, transaction pricing,
forecasting process, service level agreements and remedies associated with the Services
(defined below) performed by STI for AT&T’s eCommerce organizations (“AT&T eCommerce”).

STI’s shall provide its ASP Solution to streamline the back office management process
relating to the sale of wireless and wireline telecommunications services by AT&T eCommerce,
improve cycle times for such sales, reduce the transaction cost per subscriber and create an
exceptional customer experience. STI’s ASP Solution will enable STI to manage AT&T
eCommerce’s business objectives. STI shall provide the following services (“Services”)
under this Contract:

	 	•	 	The process, tools and organizations that support AT&T eCommerce
transaction management. Transaction management includes, but is not limited to:

	 	▪	 	automated Transactions through the Order Gateway
	 
	 	▪	 	Manual Processing

	 	•	 	Operational metrics and executive reporting.

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
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CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

 

Agreement No. SG021306.S.007

	 	•	 	The configuration management, hosting and Tier 1-3 support of the Order
Gateway (defined and described in Section 4.1 below), Workflow Manager (defined and
described in Section 4.2 below), Reporting Platform (defined and described in
Section 4.3 below), Integrated IVR Solution (defined and described in Section 4.4
below), and Email Manager (STI’s system for tracking and responding to emails).
	 
	 	•	 	IT Professional Services (defined and described in Section 9.3 below).

2.0 Service Term

The term of this Contract is three (3) years from the Effective Date (the “Initial Term”).
AT&T shall have the right to renew this Contract for *** additional one (1) year terms by
providing written notice to STI at least *** prior to the end of such Initial Term or such
renewal term.

3.0
OMC - ASP Program

STI shall establish and manage scalable, reliable and flexible Order Management Center
(“OMC”) for operations. STI shall focus on meeting service level agreements (“SLAs”) for
sales transaction processing, inbound call handling and customer contacts for AT&T
eCommerce. STI shall adhere to all of AT&T eCommerce’s business processes and security
standards in performing its OMC Services to ensure a seamless AT&T branded customer
experience. STI shall support business from AT&T eCommerce consumer and business customers.

3.1 Transaction Processing

The primary source of Transaction volumes will be generated from AT&T eCommerce front-end
clients (e.g., eCommerce (wireless and wireline) and eCommerce Premier). STI shall utilize
the STI OMC to strive to consistently deliver at or above the SLA commitments. The STI OMC
operating hours will be flexible to support the overall AT&T eCommerce objectives. The OMC
will operate seven days a week and will support the hours of operation required by AT&T
eCommerce, including 7x24 OMC support.

3.2 Order Management Center Work Flow

STI shall strive to consistently meet a *** cycle time from “click (order) to call” for
the Transactions types identified herein, in accordance with AT&T’s requirements. In order
to accomplish this, STI will strive to streamline the process by reducing the number of
manual handoffs in the current process. In addition, STI’s OMC agents will manage all
inbound and outbound customer contacts associated with AT&T eCommerce Transactions. The OMC
will leverage STI’s integrated suite of the products described in Section 4.0 of this
Contract to meet and exceed SLA objectives.

4.0 STI OMC

4.1 Order Gateway

STI shallprovide AT&T with an order gateway (“Order Gateway”). The Order Gateway is the
transaction hub-and-spoke operation supporting all AT&T transactions. The Order Gateway
interfaces with front-end web clients, validation services, as well as back-end systems of
record for flow through automated processing. The Order Gateway provides a single platform for
fulfilling multiple transactions across all technologies.

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
	Confidential Treatment Requested
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CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

 

Agreement No. SG021306.S.007

4.2 Workflow Manager

The “Workflow Manager” is a web-based workflow tool for both business and consumer AT&T
eCommerce Transactions. This Workflow Manager is used to track fully automated transactions
and manage transaction fallout. STI utilizes the Workflow Manager to provide one unified
platform for managing all AT&T eCommerce Transactions. The key benefits are:

	 	•	 	A unified workflow and platform across all transactions
	 
	 	•	 	Provide visibility to online transactions in a single platform bringing
together multiple back office systems into a common workflow management tool

     4.3 Reporting Platform

STI shallprovide AT&T eCommerce with operational metrics and visibility to all transactions
flowing through the Order Gateway and Workflow Manager. STI will use the Reporting Platform
to provide data and metrics on a historical, daily and in real-time basis. The Reporting
Platform provides complete visibility for each step of the AT&T eCommerce transaction
management process. The following reporting tools are components of the Reporting Platform
and will be enhanced and managed by STI throughout the term of this OMC Contract:

	 	•	 	Real-Time Reporting (RTR) portal will provide visibility and fallout
statistics as transactions flow through the gateway and change status throughout the
transaction lifeccyle process.
	 
	 	•	 	Mobile reports that allow AT&T key business users to receive critical data
on their online transactions right to their Blackberry or data device.
	 
	 	•	 	Daily Operational Reports will provide analysis and trends for all data and
voice transactions

STI shall provide the following KPIs to AT&T on a daily, weekly, monthly and quarterly
basis:

	 	a)	 	Total orders processed via the OMC
	 
	 	b)	 	Total orders processed through Order Gateway, fallout error queue, etc
	 
	 	c)	 	Total order received and total orders entered by the order center cut off
time
	 
	 	d)	 	Total orders entered and not fulfilled by the OMC
	 
	 	e)	 	Total orders activated, shipped and cancelled
	 
	 	f)	 	Total orders in queue to be processed at the OMC (real-time)
	 
	 	g)	 	Real-time order status tracking throughout the life cycle of an order.
Identify order process flow constraints
	 
	 	h)	 	Number of Transactions Received by Order Gateway

	 	•	 	This report shows the total number of orders received by the Order Gateway
trended over time intervals.

	 	i)	 	Number of Transactions Processed by Order Type, Order Center, and Service
Representative

	 	•	 	As the Order Gateway receives orders, they will be directed to various
Order Centers. This report shows the total number of Orders processed by
Order Center, Order Type, and Service Representative trended over time
intervals.

	 	j)	 	Number of Failed Transactions

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party
representatives, and Supplier except under written agreement by the
contracting Parties.

					
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Agreement No. SG021306.S.007

	 	•	 	This report will show the total number of failed Transactions along with
the corresponding reason code at any given time.

	 	k)	 	Number of Orders by Queue

	 	•	 	As the Order Gateway receives orders, they will be put in queues for
processing. This report shows the total number of orders, in the Queue, at
any given time.

	 	l)	 	Time Spent by Orders in Queue

	 	•	 	This report shows the shortest time, longest time, and the average time
spent by orders in queues trended over time intervals.

	 	 	Additional reports will be deployed during the term of this Contract after formal
requirements are developed and mutually agreed to by both parties.

4.4 Integrated IVR Solution

STI will provide AT&T with a voice and/or DTMF enabled IVR that meets or exceeds AT&T’s
requirements. The IVR will provide AT&T with call queueing capabilities, inbound call load
balancing, customer self service and reporting capabilities. The IVR is a key product in
managing customer contacts and managing the call to order ratio for the OMC. The IVR will
be developed and managed by STI.

5.0 Order Gateway and Order Manager Hosting

STI shall use the Order Gateway and Workflow Manager to provide AT&T with a standard
environment for the two initial AT&T eCommerce Channels interfacing with the Order Gateway.
In addition to hosting the application, STI will provide Tier 1 –3 support for this
environment including;

Tier 1 - NOC

Synchronoss’ Network Operations Center (NOC) provides first level support for all system
related issues. The NOC monitors all Synchronoss systems 24x7 utilizing an array of network
an application management tools. The NOC also provides first line support for all end user
questions and application account management requests.

Tier
2 - MDF
The Synchronoss Managed Data Center Facility (MDF) team consists of DBA’s, UNIX Sys Admins
and Network engineers that provide second level support for all system-related issues. The
MDF team works directly with the NOC to respond to any system generated alerts or end user
reports of system issues or anomalies. The MDF team will address any issues related to
system performance, hardware failures, OS and DBMS tuning and system configuration.

The MDF team will also work with our customers to define and configure system integration
points like VPN, shared security keys etc.

Tier 3 - Application Support / R&D
The Synchronoss Application Support and R&D team works directly with the NOC and MDF teams to
address any issues related to application performance or functionality that require development
support. This team will participate in troubleshooting efforts that may point to code related or
system integration issues and will develop any software patches/fixes required to address systems
issues.

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
	Confidential Treatment Requested
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Agreement No. SG021306.S.007

5.1 Hosting Requirements

STI will provide and maintain all facilities, including: physical premises, server(s),
database server(s), firewall(s), Internet connectivity and any other facilities required to
support the Order Gateway and Order Manager.

STI will provide to AT&T a list of all hardware, software and equipment located at STI’s
premise as of the Effective Date and annually thereafter that will be used to perform the
Services required under this Contract. STI shall provide sufficient hardware, software and
equipment to ensure ***% availability of the Services.

5.2.A Secure Environment

The premises, hardware, and application will be accessible only to authorized personnel. ***

5.2 Access Security

STI shall adhere to all AT&T access control requirements as defined in Section 4.1 Access of
the MSA. STI utilizes a combination of access control ***.

5.3 Security and Privacy

In the event STI receives AT&T Data, including AT&T Customer Information, (as defined in the
MSA), STI shall not use such AT&T Data for any purpose other than the fulfillment of STI’s
obligations of this Contract. STI shall not provide such AT&T Data to any third-party
(other than STI’s contractors who have a need to know such information in connection with
performing Services on STI’s behalf hereunder and have agreed in writing to keep such AT&T
Data confidential and abide by the other obligations applicable to STI hereunder, in which
case STI represents and warrants that it assumes all OMC Contract obligations on behalf of
its contractors) for any reason, unless specifically authorized in writing by AT&T;
provided, however, if STI is required to produce such AT&T Data to comply with any legal,
regulatory or law enforcement requirement or law enforcement investigations, STI may do so
after providing AT&T i) prior written notice of its intent to produce the AT&T Data and ii)
an opportunity to seek a protective order or similar mechanism to prevent disclosure as AT&T
deems necessary. STI shall comply with the AT&T security or privacy requirements in effect
at any time during the term of this Contract; provided such requirements are provided to
STI. The current AT&T security or privacy requirements are set forth in Section 4.5 of the
MSA, “AT&T Supplier Information Security Requirements
(SISR)” and Appendix O - Security
Attachment (SISR) of the MSA. In the event such requirements are modified, AT&T shall
provide such modifications to STI in writing. Such requirements include, but are not
limited to, compliance with AT&T’s privacy policy, including the restrictions on the use of
cookies and web beacons, requirements to encrypt customer information in a certain manner
and requirements to store customer and other AT&T information in a certain manner. At a
minimum, STI will undertake the following measures to ensure the security of all AT&T Data
and other AT&T information:

	 	○	 	***
	 
	 	○	 	***
	 
	 	○	 	***
	 
	 	○	 	***

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
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Agreement No. SG021306.S.007

	 	○	 	***
	 
	 	○	 	***
	 
	 	○	 	***
	 
	 	○	 	***

5.4 Environmental Standards

STI represents and warrants that any hardware required to perform the Services under this
Contract will be protected from damage by:

	 	○	 	***
	 
	 	○	 	***

In the event of a loss of commercial power, the facility is connected to *** capable of
supporting the STI Managed Data Facility located in *** (“MDF”) for no less than ***.

5.5 Monitoring

The following monitoring tools and practices will be provided by STI.

	 	a)	 	***
	 
	 	b)	 	***
	 
	 	c)	 	***
	 
	 	d)	 	***

The production system will reside in the STI MDF. The MDF is equipped with ***.

5.6 Backups

STI shall automatically backup Data and applications ***. STI shall provide a real-time
mechanism to ensure the safety and integrity of Order Gateway data. On the ***. The backup
is an automated process. Additionally, the backup from *** is stored ***. ***.

6.0 Disaster Recovery (DR)

STI shall provide a disaster recovery solution for the all Services required under this
Contract that enables rapid restoration of all functions of the system in event of a
long-term service disruption to the STI MDF. This section provides an overview of the
infrastructure required to support the disaster recovery solution as well as the service
levels associated with the solution.

     6.1 DR Solution Overiew

STI shall leverage its *** to provide a highly available system that will restore STI’s ASP
Solution to full service within *** of a total service outage

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
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CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

 

Agreement No. SG021306.S.007

in its *** facility. STI will place the current *** in the *** facility as the core
component of this solution. This environment will be augmented to provide sufficient server
hardware and software to be a functional equivalent to the current production environment in
terms of handling order volume and user load. The *** will contain a full compliment of
network infrastructure including firewalls, load balancers and high-speed switches to ensure
all network connectivity is equivalent to production as well.

A *** will be implemented to ensure that a full copy of the production database is
maintained in the *** at all times. In the event of a total service disruption in the ***
facility, the *** will be reconfigured to access the production database and provide the
production instance of the STI ASP Solution.

6.2 DR Service Levels

STI shall meet or exceed the following DR solution service levels:

	 	•	 	Service restoration time: ***
	 
	 	•	 	System performance level: equal to production in terms of user and order volume
	 
	 	•	 	System SLA’s: same as for production (Attachment B). System will conform to the
requirements of Section 5.0 of this document

NOTE: This solution will rely on the existing dedicated, private circuit (e.g. friends net
connection) between STI’s Bridgewater, NJ office and AT&T’s designated facilities.

	 	•	 	DR test will be performed *** times *** at a mutually agreed to time by both
parties.

7.0 Manual Processing

	 	7.1	 	For each of the *** Channels initially governed under this Contract *** and ***, AT&T or its
designated third party, at its sole discretion, may elect to perform Manual Processing for up to
**% (the “Initial Manual Processing Percentage”) of the Manual Processing for Transactions
processed through the Order Gateway for such Channel during a ***. In the event AT&T wants to make
such election prior to the Effective Date, AT&T shall notify STI in writing on or before the date
this Contract is executed, by the later of AT&T and STI, the actual percentage of Manual Processing
it intends to assume. In the event AT&T wants to make such election after the Effective Date, AT&T
shall notify STI via the forecasting process identified in Attachments A-1 and A-2 the actual
percentage of Manual Processing it intends to assume. In the event AT&T elects for AT&T or such
third party to provide such Manual Processing for such Channel, STI will provide AT&T, or third
party employees and contractors who will be performing such Manual Processing access to the ASP
Solution and related STI system(s) access solely to perform such Manual Processing for such Channel
*** after AT&T notifies STI; provided, however, if AT&T makes such election on or before the date
this Contract is executed by the later of AT&T or STI, STI will provide such access on *** after
the date this Contract is executed by the later of AT&T and STI. In addition, each employee or
contractor of AT&T or such third party who will access the ASP Solution or related STI system(s)
shall agree in writing to comply with STI’s information security requirements. In the event AT&T
makes such

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
	Confidential Treatment Requested
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CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

 

Agreement No. SG021306.S.007

	 	 	 	election, STI will work with AT&T to ensure that the agreed upon allocations for such
Channel(s) are implemented per this Contract.

	 	 	 	In the event AT&T makes such election and exceeds the percentage of Manual Processing
set forth above in any ***, STI will not penalize AT&T for any such overage and, in
such case, the parties will promptly upon determining such overage, meet and
negotiate in good faith a process to move toward the then applicable percentage of
Manual Processing AT&T should be handling pursuant to the terms of this OMC Contract.

	 	7.2	 	In the event that STI fails to achieve (i) the same Manual Processing SLA (as
defined below) for any Channel in any *** or ***, or (ii) two (2) or more Manual
Processing SLA’s for a Channel in any *** or ***, AT&T may elect to have AT&T or its
designated third party perform Manual Processing for such Channel for more than the
Initial Manual Processing Percentage (up to ***%) of the Transactions processed
through the ASP Solution. For purposes of this Agreement, Manual Processing SLA for
each Channel shall have the meaning ascribed to such term in the SLA Attachment B
specific to such Channel.

	 	7.3	 	In the event that AT&T elects to perform the Manual Processing itself or
through a third party for a Channel in excess of the Initial Manual Processing
Percentage and STI does not have the appropriate skill sets or such bid is at a lower
cost than STI, STI shall have the opportunity to review the bid (subject to any
non-disclosure issues) and determine if STI meets the same cost and/or skill set
requirements as such bid. Promptly after receiving such bid, AT&T shall provide STI
with the necessary information relating to such bid (including pricing and resources)
for STI to make such determination; provided, however, AT&T shall not be required to
provide any information which would cause it to violate its confidentiality
obligations to a third party. STI shall take information provided by AT&T at face
value in connection with such determination. In connection with such mutual
evaluation, the parties shall determine whether such bid and STI’s current resources
for such Channel:

     (a) Are for substantially similar Manual Processing services (E.g. ***) as
provided hereunder

     (b) Have substantially similar productivity or occupancy (e.g., ***) as
provided hereunder

     (c) Have substantially similar training costs (E.g., ***)

     (d) Include substantially similar scope of services and including associated
cost components (e.g. ***

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representatives, and Supplier except under written agreement by the contracting Parties.

					
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Agreement No. SG021306.S.007

     (e) Have substantially similar material contractual terms and conditions
(E.g. ***) provided hereunder

	 	 	 	Within *** (“Evaluation Period”) of receiving the necessary information from AT&T,
STI shall provide written notice to AT&T whether it will (i) perform Manual
Processing for such Channel on the same terms as set forth in such bid immediately
upon completion of such evaluation within Evaluation Period, (ii) allow AT&T or such
third party to assume such Manual Processing for such Channel as provided in such
bid, or (iii) escalate to its respective executives in accordance with the provision
below. In the event that STI does not provide written notice to AT&T within such
***, STI will be required to immediately perform such Manual Processing for such
Channel on the same terms as set forth in such bid.

	 	 	 	In the event that STI and AT&T do not agree on the results of such evaluation, the
President of STI and an Officer of the respective division of AT&T shall meet to
resolve such dispute within *** of the conclusion of the Evaluation Period. In the
event that such executives cannot resolve such dispute, STI shall provide the third
party which provided such bid or AT&T internal resources the same access to perform
such Manual Processing for such Channel as provided in Section 7.1 above.

	 	7.4	 	In the event that AT&T is entitled to increase the amount of its Manual
Processing in accordance with Section 7.2 or 7.3 above, the parties shall meet
promptly to agree on a plan to initiate the performance of such services by AT&T or
its designated third party provider to complete such transition within *** of the
Evaluation Period unless mutually agree to a longer or shorter period. AT&T will be
responsible for formally communicating to STI the percentage allocation they are
ultimately targeting to achieve in connection with the transition of such Manual
Processing. STI will then work with AT&T to implement the identified allocation
percentage in ***. (e.g., ***). STI shall provide reasonable assistance to AT&T in
connection with such transfer provided at no incremental fee except that if any
professional services for AT&T or such designated provider are required, STI shall
provide such reasonable professional services at STI’s rates provided herein. Any
transition to AT&T or third party of Manual Processing in accordance with Section 7.2
or 7.3 above shall have no effect on the Technology Fees or Hosting Fee provided
below.

8. Hosting

	 	 	 	In the event that STI fails to achieve (i) the same Hosting SLA (as defined below)
for any Channel in any (a) *** or (b) *** or (ii) *** Hosting SLA’s for any Channel
in any (a) *** or (b) ***, AT&T may elect to provide the hosting services (at its
sole cost) required to be provided by STI in accordance with Section 5.1 above for
such Channel, and in the event AT&T provides such hosting services for such Channel,
AT&T shall no longer be required to pay any Hosting Fee (as provided in Section 9.2
below) for such Channel thereafter. For purposes of this

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representatives, and Supplier except under written agreement by the contracting Parties.

					
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CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

 

Agreement No. SG021306.S.007

	 	 	 	Agreement, Hosting SLA for each Channel shall have the meaning ascribed to such
term in the SLA Attachment B specific to such Channel.

9. Pricing

	 	9.1	 	Technology Fee
	 
	 	 	 	On or about the ***, STI shall provide AT&T with its calculation of the number of
Transactions processed by STI through the Order Gateway during the *** immediately
preceding such *** (the “*** Actual Transactions”), and the Technology Fee due for
such *** in accordance with Table 9.1 below. For avoidance of doubt the Technology
Fee covers the ***, ***. For each such ***, the *** Technology Fee shall be equal to
the product of ***. The Technology Fee covers all costs related to the maintenance
and support of STI’s systems to support the ASP Solution.

Table 9.1 Technology Fee

	 	 	 	 	 	 	 	 	 
	 
	 	Band	 	 	Annual Transactions	 	 	Technology Fee ***	 
	 	1

	 	 	***
	 	 	***	 
	 	2

	 	 	***
	 	 	***	 
	 	3

	 	 	***
	 	 	***	 
	 	4

	 	 	***
	 	 	***	 
	 	5

	 	 	***
	 	 	***	 
	 	6

	 	 	***
	 	 	***	 
	 	7

	 	 	***
	 	 	***	 
	 	8

	 	 	***
	 	 	***	 
	 	9

	 	 	***
	 	 	***	 
	 	10

	 	 	***
	 	 	***	 
	 	11

	 	 	***
	 	 	***	 
	 	12

	 	 	***
	 	 	***	 
	 	13

	 	 	***
	 	 	***	 
	 	14

	 	 	***
	 	 	***	 
	 	15

	 	 	***
	 	 	***	 
	 	16

	 	 	***
	 	 	***	 
	 	17

	 	 	***
	 	 	***	 
	 	18

	 	 	***
	 	 	***	 
	 	19

	 	 	***
	 	 	***	 
	 

	 	 	 	*Note: Band 19 Technology Fee is calculated by ***. This resulting sum ***. For
example ***.
	 
	 	 	 	Initially, the calculation of the ***Actual Transactions shall be based on the
initial *** Channels ***). In the event that additional Channels are added by the
Parties, for the first year of such

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
	Confidential Treatment Requested
	 	11
	 	 

CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

 

Agreement No. SG021306.S.007

	 	 	 	Channel, the number of Transactions with respect to such Channel shall be *** in
calculating the *** Actual Transactions. For example, ***. For example, ***.
Commencing in the second year, Transactions for such Channel shall be calculated in
the same manner as other Channels, ***.

	 	9.2	 	Hosting Fee

	 	 	 	For each Channel, AT&T shall pay STI an annual hosting fee of ***.
In the event that AT&T requests that STI increase its capacity by greater than ***
its forecasted capacity for STI to process Transactions over the next ***, then the
Parties will work together through the Change Control process documented in the MSA
with respect to the increased equipment or infrastructure required for STI to acquire
to increase such capacity and to mutually determine if any additional fees are
applicable. Any such increase in transaction estimates provided by AT&T will follow
the existing Technology Fees set forth in Table 9.1 above without incremental cost to
AT&T.

	 	9.3	 	IT Professional Services Fee

	 	 	 	In each year of the Initial Term, AT&T shall pay to STI *** for *** of IT
professional services annually to be performed by STI at AT&T’s sole discretion and
direction, payable in equal monthly installments. STI agrees that projects will be
scoped in a manner consistent with professional industry practices, and that projects
with equivalent scope will be priced comparably. STI shall provide detailed
documentation of proposed and actual utilization of hours as agreed by the parties.
In the event, AT&T requests that STI provide more than *** of IT professional
services in any year, STI shall charge AT&T a fee of *** for such IT professional
services; provided, however, in the event that in any prior year, STI did not provide
at least *** of IT professional services, AT&T shall be able to utilize such unused
hours in later years for any IT professional services during the Initial Term prior
to STI charging AT&T for any hours in excess of *** of IT professional services for
such year; provided in no event shall AT&T be entitled to use any such hours ***. In
the event that AT&T exercises its right to renew the Contract for additional one (1)
year terms, AT&T shall notify STI at least *** prior to the end of the Initial Term
or such renewal term whether it wishes to renew its commitment of IT professional
services of ***. In the event that AT&T does not exercise such option, the parties
shall work together to negotiate in good faith new rates for such IT professional
services, which rate shall not exceed ***. In no event shall STI use any third
party located outside the United States for any IT professional services without
AT&T’s prior written consent.

	 	 	 	Travel and living expenses (e.g.: airfare, hotel, car, meal, phone) associated with
IT professional services will be pre-approved per AT&T travel policy as documented in
the MSA and billed back to AT&T at cost. These amounts will be in addition to the
annual IT professional services commitment set forth above.

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
	Confidential Treatment Requested
	 	12
	 	 

CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

 

Agreement No. SG021306.S.007

	 	 	 	Notwithstanding anything to the contrary, AT&T shall provide STI with the opportunity
to provide at least one (1) release annually dedicated to performance refactoring and
scalability enhancements. Such release(s) shall be at no cost to AT&T and shall not
be part of the annual IT professional services commitment referenced above or
constitute a remedy for STI’s failure to miss an SLA.

10.0 Related Documents

1.
Attachment A-1 - AT&T *** Pricing

2.
Attachment A-2 - AT&T *** Pricing

3.
Attachment B-1 - AT&T *** SLA and Remedies

4.
Attachment B-2 – *** SLA and Remedies

11.0 Additional Channels

AT&T may add additional Channels (which may be outside of AT&T eCommerce) to this Contract at
the same terms and conditions, except that AT&T may perform up to ***% of the Manual
Processing for additional Channels and in the event a new Channel requires material changes to
the STI systems architecture and costs significantly less than or greater than the systems
architecture that exists on the Effective Date for an individual Channel, STI shall inform
AT&T of the cost variance and the parties shall work together to determine whether or not to
increase or decrease the Hosting Fee set forth in Section 9.2 for such new Channel.

For example ***.

12.0 Signoff Sheet

IN WITNESS WHEREOF, this Agreement is executed by the duly authorized representatives of the
Parties.

	 	 	 	 	 	 	 
	Synchronoss Technologies, Inc.	 	AT&T Services, Inc.
 
	Signature:

	 	/s/ Stephen G. Waldis
	 	Signature:
	 	/s/ AE Jones III
	 

	 	 

	 	 
	 	 

	 
	 	 	 	 	 	 
	Name:

	 	Stephen G. Waldis
	 	Name:	 	 
	 

	 	 

	 	 
	 	 

	 
	 	 	 	 	 	 
	Title:

	 	President/CEO
	 	Title:	 	 
	 

	 	 

	 	 
	 	 

	 
	 	 	 	 	 	 
	Date:

	 	1-12-09
	 	Date:
	 	1-9-09
	 

	 	 

	 	 
	 	 

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
	Confidential Treatment Requested
	 	13
	 	 

CONFIDENTIAL PORTIONS OF
THIS DOCUMENT HAVE BEEN REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

 

Agreement No. SG021306.S.007

Attachment A-1

AT&T *** Pricing

1.0 Manual Processing Pricing Schedule

This Attachment A-1 shall be an Attachment to the OMC Contract. This Attachment provides the
Manual Processing fees associated with the OMC Contract for the ***. The Manual Processing fees
in this Attachment go into effect on the Effective Date of the OMC Contract. Modifications to any
of the prices herein need to be in writing, and mutually agreed upon by both parties. Unless
otherwise provided, capitalized terms shall have the same meaning ascribed to them in the OMC
Contract.

1.1 Table 1 provides the fees associated with Manually Processing services in connection
with order processing for Transactions for the ***.

Table 1: OMC AT&T Manual Processing Fees - *** Processing:

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	
            Service

          	 	 	
            AT&T

          	 	 	
            Service

          	 	 	
            Service Charge

          	 	 	 	 	 	 	 
	 	
            Fee

          	 	 	
            System

          	 	 	
            Fee ID

          	 	 	 	 	 	Consumer	 	 	Cancelled	 
	 	
            Type

          	 	 	 	 	 	 	 	 	 	 	 	1st
            Line	 	 	Each
            Addtl	 	 	Each Line of	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	Service
            ( LOS )	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	
            
              New

                Activation 

            

          	 	 	
            *** 

          	 	 	
            *O1 

          	 	 	Postpaid - 

            Workflow Mgr 	 	 	
            *** 

          	 	 	
            *** 

          	 	 	
            ***

          	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	
              

          	 	 	
            *** 

          	 	 	
            O2 

          	 	 	Prepaid - 

            Workflow Mgr 	 	 	
            *** 

          	 	 	
            *** 

          	 	 	
            ***

          	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	
            
              New 

                Activation 

            

          	 	 	
            *** 

          	 	 	
            O3 

          	 	 	Postpaid -

            Workflow Mgr 	 	 	
            *** 

          	 	 	
            *** 

          	 	 	
            ***

          	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	
              

          	 	 	
            *** 

          	 	 	
            O4 

          	 	 	Prepaid -

            Workflow Mgr 	 	 	
            *** 

          	 	 	
            *** 

          	 	 	
            ***

          	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	
            
              Care Local

                Number 

                Portability

                (LNP) 

            

          	 	 	
            *** 

          	 	 	
            O5 

          	 	 	Post Paid - 

            Workflow Mgr 	 	 	
            *** 

          	 	 	
            *** 

          	 	 	
            ***

          	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	
            *** 

          	 	 	
            O6 

          	 	 	Prepaid -

            Workflow Mgr 	 	 	
            *** 

          	 	 	
            *** 

          	 	 	
            ***

          	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	
            
              Telegence 

                Local Number

                Portability

                (LNP) 

            

          	 	 	
            *** 

          	 	 	
            O7 

          	 	 	Post Paid -

            Workflow Mgr 	 	 	
            *** 

          	 	 	
            *** 

          	 	 	
            ***

          	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	
            *** 

          	 	 	
            O8 

          	 	 	Prepaid - 

            Workflow Mgr 	 	 	
            *** 

          	 	 	
            *** 

          	 	 	
            ***

          	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	
            
              Migration 

            

          	 	 	
            *** 

          	 	 	
            O9 

          	 	 	Service Fee - 

            Workflow Mgr 	 	 	
            *** 

          	 	 	
            *** 

          	 	 	
            ***

          	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	
              

          	 	 	
            *** 

          	 	 	
            O10 

          	 	 	Service Fee - 

            Workflow Mgr 	 	 	
            *** 

          	 	 	
            *** 

          	 	 	
            ***

          	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	
            
              Upgrade

                Postpaid 

            

          	 	 	
            *** 

          	 	 	
            O11 

          	 	 	Service Fee - 

            Workflow Mgr 	 	 	
            *** 

          	 	 	
            *** 

          	 	 	
            ***

          	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	
              

          	 	 	
            *** 

          	 	 	
            O12 

          	 	 	Service Fee - 

            Workflow Mgr 	 	 	
            *** 

          	 	 	
            *** 

          	 	 	
            ***

          	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	
            
              Accessory

                Only 

            

          	 	 	
            *** 

          	 	 	
            O13 

          	 	 	Service Fee

            Workflow Mgr 	 	 	
            *** 

          	 	 	
            *** 

          	 	 	
            ***

          	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	
            
              Feature 

                Request 

            

          	 	 	
            *** 

          	 	 	
            O14 

          	 	 	Service Fee 

            Workflow Mgr 	 	 	
            *** 

          	 	 	
            *** 

          	 	 	
            ***

          	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	
              

          	 	 	
            *** 

          	 	 	
            O15 

          	 	 	Service Fee 

            Workflow Mgr 	 	 	
            *** 

          	 	 	
            *** 

          	 	 	
            ***

          	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	
            
              Agent 

                FTE/ 

                Hourly

                Rate 

            

          	 	 	 	 	 	
            O16 

          	 	 	Hourly FTE 

            Rate for Data

            Entry and

            Special Projects 	 	 	
            *** 

          	 	 	
            *** 

          	 	 	
            ***

          	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 

 

* O = Manual Processing Fees in AT&T Back Office Systems

**Orders that are cancelled by any automated system and have no human STI touch would not
incur a Manual Processing fee.

 Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
	Confidential Treatment Requested
	 	14	 	 

CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

 

 

Agreement No. SG021306.S.007

Table 2 provides the fees associated with Manual Processing services in connection with
processing automated/manual inbound and outbound calls for Transactions for the ***.

Table 2: OMC AT&T Manual Processing Fees — *** Processing:

      	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	
            Service Fee Type

          	 	 	Service

            Fee ID	 	 	Service Charge	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Consumer	 	 	Customer
            Svc	 
	 	 	 	 	 	 	 	
1st
            Line	 	 	Each	 	 	1st
            Line	 	 	Each	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	Addtl.	 	 	 	 	 	Addtl.	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	
            Inbound Call **
            

          	 	 	
            T1 

          	 	 	Inbound calls Handled
 =
Total calls answered 

            by a live agent. 	 	 	
            *** 

          	 	 	
            N/A 

          	 	 	
            *** 

          	 	 	
            N/A

          	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	
            Outbound Call
            

          	 	 	
            T3 

          	 	 	Telephony cost

            associated with

            outbound calls 	 	 	
            *** 

          	 	 	
            N/A 

          	 	 	
            *** 

          	 	 	
            N/A

          	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	
            Inbound Call Agent
              Call 

              Handling Fee 

          	 	 	
            T4 

          	 	 	Hourly FTE rate for

            Inbound / Outbound

            Calls Processed 	 	 	
            *** 

          	 	 	
            N/A 

          	 	 	
            *** 

          	 	 	
            N/A

          	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 

 

* T = *** Processing Fees

**Any manual work done with a Transaction billed as an Inbound Call shall not incur an
Inbound Call Agent Call Handling Fee.

All IVR answered calls are included in the Technology Fee at no incremental charge.

Call Routing fees are included in the Technology Fee at no incremental charge.

	2.0	 	Forecasting

       2.1 Forecast

	 	 	AT&T will provide STI with a *** on or about the *** of each month setting forth
AT&T’s automated and Manual Processing volume requirements for the following *** detailed by
***. If the forecast is not received *** after the *** of each *** STI will invoke the
prior *** forecast.
	 
	 	 	In the event the actual volume for Manual Processing transactions for a given *** does not
achieve ***% of the *** forecast or ***% of the *** forecast, whichever is greater then STI
will invoice AT&T for the lower of a minimum *** fees equal to ***% of the *** or ***% of
the *** forecasted Manual Processing transactions at the price per Transaction equal to ***
for such Manual Processing transactions under Table 1 ***.
	 
	 	 	For example, ***.

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
	Confidential Treatment Requested
	 	15
	 	 

CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

 

 

Agreement No. SG021306.S.007

	3.0	 	Pricing Assumptions

	 	1.	 	   STI and AT&T will meet once every *** to review and adjust the Manual
Processing prices where appropriate.
	 
	 	2.	 	   In the event that the time studies reveal a material change in Manual
Processing costs, greater than ***%, both parties agree to review in detail the core
reason for the change. In the event that a change is attributed to performance, then
both parties will mutually agree if a change is warranted.
	 
	 	3.	 	STI anticipates Manually Processing additional Transaction types. The Manual
Processing fees for these Transactions could be priced at a different rate. The fee
for Manually Processing new Transactions would be determined by the complexity and
processing rates associated with the Transaction. Fees for Manually Processing
Transactions will be determined after a large enough sample size is processed by the
ASP Solution and will be mutually agreed to in writing by both parties. During this
period the parties must mutually agree on a price until an amendment to the Contract is
completed with mutually agreed upon pricing and associated SLA and remedies.
	 
	 	4.	 	New Manual Processing not identified in Section 1.0 of this Attachment would be
handled through a written change request. New Transactions will require an initial
trial period that will produce a large enough sample size to price the fees for
Manually Processing these Transactions. Service levels and remedies will not apply
during the initial trial period, of a length to be mutually determined by the parties.
	 
	 	5.	 	STI anticipates the cancelled rate for Manually Processing Transactions not to
exceed ***% of total Manual Processing Transaction volume. If the actual number of
Manual Processing Transactions that are cancelled exceeds ***%, STI will charge AT&T
the cancelled rate for the initial Manual Processing Transactions that are cancelled
and the shipped/successful Manual Processing fee for those Transactions over such ***%
threshold.
	 
	 	6.	 	Any modifications requested by AT&T that impact the configuration or
processing methodology by STI may require adjustments to the Manual Processing fees
herein. Upon receipt and review of AT&T’s modification request, STI shall inform AT&T
of any proposed increase to the fees. AT&T will have the sole option of whether or not
to move forward with its requested modification.

	 	4.0	 	Operations Management Team

	 	 	As part of the OMC Contract, STI will provide AT&T with Operations Management support.
The dedicated team will provide AT&T with the following services:
	 
	 	 	Program Management:
	 	 	Responsibilities include project management, business analysis, and functional analysis to
support new development, features and functionality. Additional Program Management
responsibilities include bringing new clients onto the ASP Solution.
	 
	 	 	Operations Management:
	 	 	Responsibilities include credit, activation, and order fulfillment, transaction queue management,
service level monitoring and reporting, staffing, IVR management, training, and interacting with
B2C and B2B and Care teams to ensure seamless, high quality customer service for eCommerce
customers. 

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
	Confidential Treatment Requested
	 	16	 	 

 CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

 

 

Agreement No. SG021306.S.007

	 	 	AT&T may adjust the number of FTEs on a *** basis. Adjustments to the resources must be
communicated in writing *** before the start of the next ***. Table 3 reflects the schedule
and fee for the Operations Management Team.
	 
	 	 	Table 3: Operations Management Team Schedule and Cost

	 	 	 	 	 	 	 	 	 	 	 	 
	 	
            Months/Qtr

          	 	 	FTEs	 	 	Price Per FTE	 	 	Total	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 	
              *** 

            
	 	 	
            *** 

          	 	 	
            *** 

          	 	 	
            ***

          	 
	 	 	 	 	 	 	 	 	 	 	 	 

	5.0	 	Travel and Living Expenses
	 
	 	 	Travel and living expenses (e.g.: airfare, hotel, car, meal, phone) associated with the ASP
Solution Services will be pre-approved and billed back to AT&T at cost, in accordance with
the Reimbursable Expenses section of the MSA.

 Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
	Confidential Treatment Requested
	 	17	 	 

 CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

 

 

Agreement No. SG021306.S.007

Attachment A-2

AT&T *** Pricing

1.0  Processing Pricing Schedule

This Attachment A-2 shall be an Attachment to the OMC Contract. This Attachment provides the
Manual Processing fees associated with the OMC Contract for the ***. The Manual Processing fees
in this Attachment go into effect on the Effective Date of the OMC Contract. Modifications to any
of the prices herein need to be in writing, and mutually agreed upon by both parties. Unless
otherwise provided, capitalized terms shall have the same meaning ascribed to them in the OMC
Contract.

1.1 Table 1 provides the fees associated with Manually Processing services in connection
with order processing for Transactions for the ***.

Table 1: OMC AT&T Manual Processing Fees – Order Processing:**

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 
	 	
Service	 	 	Cingular	 	 	Service	 	 	Service Charge	 	 	 	 	 	 	 	 
	 	Fee	 	 	System	 	 	Fee ID	 	 	Business	Cancelled	 
	 	 Type	 	 	 	 	 	 	 	 	 	 	 	1st Line	 	 	Each Addtl.	 	 	Each Line of	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	Service ( LOS )	 
	 	New Activation
	 	 	***	 	 	*O1	 	 	Postpaid - Workflow
 Mgr	 	 	***	 	 	***	 	 	***	 
	 	 	 	***
	 	 	O2
	 	 	Prepaid  - Workflow
 Mgr	 	 	***
	 	 	***
	 	 	***	 
	 	New Activation

	 	 	***
	 	 	O3
	 	 	Postpaid - Workflow 
Mgr	 	 	***
	 	 	***
	 	 	***	 
	 	 	 	***
	 	 	O4
	 	 	Prepaid - Workflow 
Mgr	 	 	***
	 	 	***
	 	 	***	 
	 	Care Local Number 

Portability (LNP)

	 	 	***
	 	 	O5
	 	 	Post Paid - Workflow 
Mgr	 	 	***	 	 	***	 	 	***	 
	 	 	 	***
	 	 	O6
	 	 	Prepaid - Workflow 
Mgr	 	 	***
	 	 	***
	 	 	***	 
	 	Telegence Local 

Number Portability

(LNP)

	 	 	***
	 	 	O7
	 	 	Post Paid - Workflow 
Mgr	 	 	***
	 	 	***
	 	 	***	 
	 	 	 	***
	 	 	O8
	 	 	Prepaid - Workflow 
Mgr	 	 	***
	 	 	***
	 	 	***	 
	 	Migration
	 	 	***	 	 	O9	 	 	Service Fee - Workflow 
Mgr	 	 	***	 	 	***	 	 	***	 
	 	 	 	***
	 	 	O10
	 	 	Service Fee - Workflow 
Mgr	 	 	***
	 	 	***
	 	 	***	 
	 	Upgrade 
Postpaid
	 	 	***	 	 	O11	 	 	Service Fee - Workflow 
Mgr	 	 	***	 	 	***	 	 	***	 
	 	 	 	***	 	 	O12	 	 	Service Fee - Workflow 
Mgr	 	 	***	 	 	***	 	 	***	 
	 	Accessory Only
	 	 	***	 	 	O13	 	 	Service Fee Workflow 
Mgr	 	 	***	 	 	***	 	 	***	 
	 	Feature Request
	 	 	***	 	 	O14	 	 	Service Fee Workflow 
Mgr	 	 	***	 	 	***	 	 	***	 
	 	 	 	***
	 	 	O15
	 	 	Service Fee  Workflow 
Mgr	 	 	***	 	 	***	 	 	***	 
	 	Agent 
FTE/ 
Hourly

Rate

	 	 	 	 	 	O16
	 	 	Hourly FTE Rate for
Data Entry and
Special Projects
	 	 	***
	 	 	***
	 	 	***	 
	 

* O = Processing Fees in AT&T Back Office Systems

** Orders that are cancelled by any automated system and have no human STI touch would
not incur a manual cancelled processing fee.

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
	Confidential Treatment Requested
	 	18
	 	 

CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

 

 

Agreement No. SG021306.S.007

Table 2 provides the fees associated with Manual Processing services in connection with
processing automated/manual inbound and outbound calls for Transactions for the ***

Table
2: OMC AT&T Manual Processing Fees – *** Processing:**

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Service	 	 	 	 	Business	 
	 	Service Fee Type	 	 	Fee ID*	 	Service Charge	 	1st
Line	 	 	Each 
Addtl.	 
	 	Inbound Call**
	 	 	T1	 	 	Inbound calls Handled = Total calls answered by a live agent.	 	 	***	 	 	N/A	 
	 	Outbound Call

	 	 	T3
	 	 	Telephony cost associated with outbound calls
	 	 	***
	 	 	N/A	 
	 	Inbound Call Agent Call Handling Fee

	 	 	T4
	 	 	Hourly FTE rate for

Inbound / Outbound

Calls Processed
	 	 	***
	 	 	N/A	 
	 

* T = *** Processing Fees

**Any manual work done with a Transaction billed as an Inbound Call shall not incur an
Inbound Call Agent Call Handling Fee.

All IVR answered calls are included in the Technology Fee at no incremental charge.

Call Routing fees are included in the Technology Fee at no incremental charge.

2.0 Forecasting

2.1 Forecast

AT&T will provide STI with a *** forecast on or about the *** of each *** setting forth
AT&T’s automated and Manual Processing volume requirements for the following *** detailed by
***. If the forecast is not received *** after the *** of each *** STI will invoke the
prior *** forecast.

In the event the actual volume for Manual Processing Transactions for a given *** does not
achieve ***% of the *** forecast or ***% of the *** forecast, whichever is greater, then STI
will invoice AT&T for the lower of a minimum *** fees equal to ***% of the *** or ***% of
the *** forecasted Manual Processing Transactions at the price per Transaction equal to ***
for such Manual Processing Transactions under Table 1 ***.

For example, ***.

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
	Confidential Treatment Requested
	 	19
	 	 

CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

 

 

Agreement No. SG021306.S.007

3.0  Pricing Assumptions

	 	1.	 	STI and AT&T will meet once every *** to review and adjust the Manual
Processing transaction prices where appropriate.
	 
	 	2.	 	In the event that the time studies reveal a material change in Manual
Processing costs, greater than ***%, both parties agree to review in detail the core
reason for the change. In the event that a change is attributed to performance, then
both parties will mutually agree if a change is warranted.
	 
	 	3.	 	STI anticipates Manually Processing additional Transaction types. The Manual
Processing fees for these Transactions could be priced at a different rate. The fee
for Manually Processing new Transactions would be determined by the complexity and
processing rates associated with the Transaction. Fees for Manually Processing
Transaction will be determined after a large enough sample size is processed by the
ASP Solution and will be mutually agreed to in writing by both parties. During this
period the parties must mutually agree on a price until an amendment to the Contract
is completed with mutually agreed upon pricing and associated SLA and remedies.
	 
	 	4.	 	New Manual Processing not identified in Section 1.0 of this Attachment would
be handled through a written change request. New Transactions will require an initial
trial period that will produce a large enough sample size to price the fees for
Manually Processing these Transactions. Service levels and remedies will not apply
during the initial trial period of a length to be mutually determined by the parties.
	 
	 	5.	 	STI anticipates the cancelled rate for Manually Processing Transactions not
to exceed ***% of total Manual Processing Transaction volume. If the actual number of
Manual Processing Transactions that are cancelled exceeds ***%, STI will charge AT&T
the cancelled rate for the initial Manual Processing Transactions that are cancelled
and the shipped /successful Manual Processing fee for those Transactions over such
***% threshold
	 
	 	6.	 	Any modifications requested by AT&T that impact the configuration or
processing methodology by STI may require adjustments to the Manual Processing fees
herein. Upon receipt and review of AT&T’s modification request, STI shall inform AT&T
of any proposed increase to the fees. AT&T will have the sole option of whether or
not to move forward with its requested modification.

4.0 Operations Management Team

As part of this OMC Contract, STI will provide AT&T with Operations Management
support. The dedicated team will provide AT&T with the following services:

Program Management:

Responsibilities include project management, business analysis, and functional analysis to
support new development, features and functionality. Additional Program Management
responsibilities include bringing new clients onto the ASP Solution.

Operations Management:

Responsibilities include credit, activation, and order fulfillment, transaction queue
management, service level monitoring and reporting, staffing, IVR management, training, and
interacting with B2C and B2B and Care teams to ensure seamless, high quality customer
service for eCommerce customers.

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
	Confidential Treatment Requested
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CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
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Agreement No. SG021306.S.007

AT&T may adjust the number of FTEs on a *** basis. Adjustments to the resources must be
communicated in writing *** before the start of the next ***. Table 3 reflects the schedule
and fee for the Operations Management Team.

Table 3: Operations Management Team Schedule and Cost

	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	Months/Qtr	 	 	FTEs	 	 	Price Per FTE	 	 	Total	 
	 	***	 	 	***	 	 	***	 	 	***	 
	 

5.0 Travel and Living Expenses

Travel and living expenses (e.g.: airfare, hotel, car, meal, phone) associated with the
ASP Solution Services will be pre-approved and billed back to AT&T at cost, in accordance
with the Reimbursable Expenses section of the MSA.

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
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	 	21
	 	 

 CONFIDENTIAL PORTIONS OF THIS
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Agreement No. SG021306.S.007

Attachment B-1

AT&T *** SLA and Remedies

	1.0	 	Service Level Requirements and Remedies
	 
	 	 	This Attachment B-1 is an Attachment to the OMC Contract. This Attachment provides the
Service Level Requirements and Remedies associated with the Agreement for the ***.

	 	1.1	 	Order/Transaction Cycle Time Service Level Requirements:

	 	1.	 	***% of all Lines of Service (LOS) received by STI in a *** period will
be entered into the AT&T defined system of record within the shipping cut off
window.
	 
	 	2.	 	STI will not be responsible for failures to meet the Service Level
Requirement for those lines of service that exceed the forecast by more than ***%.
	 
	 	3.	 	If any individual *** or *** is greater than ***% of the *** or ***
forecasted average, then STI will apply best efforts in processing the Transactions
that exceed the forecast by greater than ***%.
	 
	 	4.	 	Special events will be reviewed on an individual basis. AT&T and STI
agree to meet and review special event requirements on as needed basis. STI will
apply best efforts to fulfill special event request.

	 	 	In the event the Service Level Requirement is not met in a given ***, STI will provide to
AT&T the discount set forth on Table 1 each ***.
	 
	 	 	If the Service Level Requirement is exceeded in a given ***, STI will invoice AT&T the
premium set forth in Table 1 each ***.

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
	Confidential Treatment Requested
	 	22
	 	 

 CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

 

 

Agreement No. SG021306.S.007

Table 1: Transaction Cycle Time Service Levels and Remedies for Manually Processed Orders Only

	 	 	 	 	 	 	 	 	 
	 
	 	SLA ID**	 	 	Fulfillment Monthly SLA Index 	 	 	*$-Discount (Credit) per Order	 
	 	OC 1

	 	 	***%
- ***% of transactions
submitted within shipping cut off ***
	 	 	***% of Data Processing Expense	 
	 	OC 2

	 	 	***% - ***% of transactions

submitted within shipping cut off
	 	 	***% of Data Processing Expense	 
	 	OC 3

	 	 	***%
– ***% of transactions

submitted within shipping cut off
	 	 	***% of Data Processing Expense	 
	 	OC 4

	 	 	***% transactions submitted within

shipping cut off
	 	 	No Penalties Apply	 
	 	OC 5

	 	 	*** % - ***% of transactions 

submitted within shipping cut off
	 	 	***% of Data Processing Expense	 
	 	OC 6

	 	 	***% - ***% of transactions 

submitted within shipping cut off
	 	 	***% of Data Processing Expense	 
	 	OC 7

	 	 	***% - ***% of transactions

submitted within shipping cut off
	 	 	***% of Data Processing Expense	 
	 	OC 8

	 	 	***% - ***% of transactions

submitted within shipping cut off
	 	 	***% of Data Processing Expense
	 
	 	OC 9
	 	 	Less than ***% of transactions 
submitted within shipping cut off	 	 	***% of Data Processing Expense, First ***	 
	 	OC
10
	 	 	Less than ***% of transactions
submitted within shipping cut off 	 	 	***% of Data Processing Expense, Second 
consecutive ***	 
	 

*Remedies will be applied *** and apply to the total *** invoiced amount from tables 1 and 2 of Attachment A-1.

** Order Cycle Time SLA

*** Shipping cut-off is defined as *** for orders received before *** that same day.

In calculating the above Order Cycle Time SLA, only those Orders that require ***% Manual Processing shall be included in such calculation.

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
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 CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

 

 

Agreement No. SG021306.S.007

     1.2 Order/Transaction Quality Processing Service Level Requirements for Manually
Processeded Orders Only:

	 	1.	 	***% of LOS received by STI in a *** period will be entered by STI
correctly into the order entry and billing systems of record as it was received by
STI’s Order Gateway . Orders that deviate from AT&T eCommerce Shipped As Ordered
(SAO) policy will be excluded from the SLA and remedies in this document.
	 
	 	2.	 	STI will not be responsible for failure to enter data for reasons outside
of STI’s control; including and without limitation due to inaccurate data provided
by AT&T client applications or AT&T IT systems.
	 
	 	3.	 	STI will audit a statistical valid sample size on a *** basis to assess
the quality levels. This information will be provided to AT&T leadership on an
agreed to schedule
	 
	 	4.	 	The manual QA process will be augmented by a systematic “Shipped as
Ordered” assessment approach, when available, that will target an audit of ***%
LOS/day.
	 
	 	5.	 	Transactions that are not received through the ASP Solution will not be
eligible for SLA’s and Remedies.

In the event the Service Level Requirement is not met in a given ***, STI will provide to
AT&T the discount set forth below in Table 2 on a *** basis.

If the Service Level Requirement is exceeded by STI in a given ***, STI will invoice AT&T
the premium set forth below in Table 2 on a *** basis.

Table 2: Order/Transaction Quality Processing Service Levels and Remedies for Manually
Processed Orders Only.

	 	 	 	 	 	 	 	 	 
	 
	 	SLA ID**	 	 	*Monthly SLA Index	 	 	*$Discount (Credit) per Order	 
	 	OQ 1

	 	 	***% - ***% of LOS will be submitted

accurately
	 	 	***% of Data Processing Expense	 
	 	OQ 2

	 	 	***% - ***% of LOS will be submitted

accurately
	 	 	***% of Data Processing Expense	 
	 	OQ 3

	 	 	***% - ***% of LOS will be submitted

accurately
	 	 	***% of Data Processing Expense	 
	 	OQ 4

	 	 	***% of LOS will be submitted 

accurately
	 	 	No Penalties Apply	 
	 	OQ 5

	 	 	***% - ***% of LOS will be submitted

accurately
	 	 	***% of Data Processing Expense	 
	 	OQ 65

	 	 	***% - ***% of LOS will be submitted

accurately
	 	 	***% of Data Processing Expense	 
	 	OQ 7

	 	 	***% - ***% of LOS will be submitted

accurately
	 	 	***% of Data Processing Expense	 
	 	OQ 8

	 	 	***% of LOS will be submitted

accurately
	 	 	***% of Data Processing Expense,

First ***	 
	 	OQ 9

	 	 	***% of LOS will be submitted

accurately
	 	 	***% of Data Processing Expense,

Second consecutive ***	 
	 

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
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 CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
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Agreement No. SG021306.S.007

*Remedies will be applied *** and apply to the total *** invoiced amount from tables 1 and 2
of Attachment A-1.

**Order Quality Service Level

In calculating the above Order Quality Service Level SLA, only those Orders that require
***% Manual Processing shall be included in such calculation.

1.3 Inbound Call Handling Service Levels Requirements

	 	1.	 	STI will not be responsible for failures to meet the Service Level
Requirement for any specific day when calls exceed the *** forecast by more than
***%. In this event, these specific *** will be excluded from the *** assessment.
	 
	 	2.	 	ASA – Average Speed of Answer by a live agent (excludes IVR time)
	 
	 	3.	 	Abandon Calls – Percent of OMC offered calls abandoned

Table 3: Inbound Call Handling Service Levels

	 	 	 	 	 	 	 	 	 
	 
	 	SLA
ID*	 	 	Service Level Category	 	 	Service Level	 
	 	IC 1

	 	 	Abandon Rate
	 	 	Less Than ***% of all calls offered in a given *** will

be abandoned	 
	 	IC 2

	 	 	*** Average Speed of

Answer (ASA)
	 	 	***% of calls offered to an agent will be answered in less

than *** by a live agent, during the normal inbound call operating hours per ***.	 
	 	IC 3

	 	 	*** ASA (as measured by

normal daily operating

business hours)
	 	 	***% of the hours within the normal daily business

operating hours for inbound calls, will have an ASA of less than ***	 
	 

* IC = Inbound Call Service Level

STI and AT&T will meet no less than once every *** to review and modify the call types, SLA
and remedies where appropriate.

	2.0	 	ASP Platform Service Levels and Remedies

	 	2.1	 	STI Order Gateway and Workflow Manager Availability

System Availability:

The Order Gateway and Workflow Manager is available and functioning in accordance with the
OG SLA (as defined in Section 3.0 below) 24 hours a day, 7 days per week excluding 1)
regularly scheduled downtimes to perform system upgrades, application administration, and
any other planned events as agreed in advance in writing by the parties and 2) STI written
requests to customer for any unscheduled maintenance outage periods, if needed.

ASP Platform Service Levels:

1. Order Gateway and associated workflow processes - ***% system up time

2. Email Service - ***% system up time

Proprietary and Confidential

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 CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
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Agreement No. SG021306.S.007

3. Workflow Manager - ***% system up time

4. Scheduled system processes e.g., Fedx Tracker job - ***% system uptime

5. Reporting Platform - ***% system up time

Service Level Measurement Process:

	 	1.	 	Statistics used to determine downtime are collected using a suite of
network and application monitoring tools as well as data collected by the application
itself.
	 
	 	2.	 	ASP Platform Service level attainment is reviewed on a *** basis. All
statistics from STI’s monitoring suite are reviewed and dowtime recorded for that ***
is summarized for each funtional area of the ASP platform (e.g. gateway, email,
workflow etc.)
	 
	 	3.	 	Anytime the Order Gateway under a Normal Transaction Flow (as defined in
Section 3.0 below) responds to no Transactions within *** of its receipt by the Order
Gateway outside the network and server downtimes and scheduled outages will also be
included in the downtime calculation. For example, ***.
	 
	 	4.	 	STI assumes that the *** and *** transaction volume will not exceed the
forecast by more than ***%. Volume in excess of this amount will exempt STI from
these SLA and remedies for the affected period. Requirements for special events,
e.g. bulk orders will be addressed on an individual basis.
	 
	 	5.	 	Functional area outages are determined using the guidelines in the tables
below:

Table 4: STI System Outage Guidelines

	 	 	 	 	 	 
	 
	 	Platform	 	 	Outage Criteria	 
	 	Order Gateway

	 	 	•  
All gateway application servers are down

•  Gateway cannot process client transactions and “nacks” all
messages to the gateway
	 
	 	Email Service

	 	 	•   All email bridgehead/relay servers are down

•   No messages are forwarded from STI email service	 
	 	Workflow 

Manager

	 	 	•   All workflow manager servers are down

•   Greater than ***% of end-users/agents cannot access workflow mgr	 
	 	Reporting 

Platform

	 	 	An outage will be recorded if any one of the following occurs:

•  
Real time reporting application is unavailable or is not updating on a scheduled basis

•
  Hourly reports are not generated and delivered (for reasons other than an
STI or AT&T email issue). Availability will be measured as a percentage
of the overall number of reports generated on a
monthly basis
	 
	 

Proprietary and Confidential

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representatives, and Supplier except under written agreement by the contracting Parties.

					
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 CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
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Agreement No. SG021306.S.007

ASP Platform Eligible for Remedies:

1. Order Gateway and associated workflow processes - ***% system up time

2. Email Service - ***% system up time

STI will calculate all downtime associated with both items listed above and provide one
summary figure on a *** basis for overall availability. Failure to meet service levels will
result in the remedies as defined in Table 5 below.

Table 5: STI System Availability Service Levels and Remedies

	 	 	 	 	 	 
	 
	 	Service Level – System Availability	 	 	%-Discount (Credit) off Total	 
	 		 	 	Quarterly Gateway Fee*	 
	 	***% - ***%
	 	 	***% Discount	 
	 	***% - ***%
	 	 	***% Discount	 
	 	***% - ***%
	 	 	***% Discount	 
	 	Less Than ***%
	 	 	***% Discount	 
	 

* Discounts will be applied in the *** the penalty/remedy is realized

* SLA’s and remedies do not apply when STI, at the request of AT&T, bypasses the full
testing cycle on a new release.

Table 6: Illustrative STI System Outage Calculation

	 	 	 	 	 	 
	 
	 	Availability	 	 	Minutes of Unscheduled	 
	 		 	 	Downtime/Per Month	 
	 	***%

	 	 	***	 
	 	***%

	 	 	***	 
	 	***%

	 	 	***	 
	 	***%

	 	 	***	 
	 	***%

	 	 	***	 
	 	***%

	 	 	***	 
	 	***%

	 	 	***	 
	 	***%

	 	 	***	 
	 	***%

	 	 	***	 
	 	***%

	 	 	***	 
	 

Table 7: AT&T System Availability Service Levels and Remedies

	 	 	 	 	 	 
	 
	 	Service Level – System Availability	 	 	Remedy	 
	 	AT&T System Outage for greater than

*** in a *** period. This excludes

scheduled maintenance

	 	 	Synchronoss will apply the YTD historical

shipped and cancelled ratio to ***% of the 

*** forecast.	 
	 	AT&T Systems will be available for

the published AT&T operating SLA’s

	 	 	AT&T System outages that do not meet

the published AT&T operating SLA’s will

exclude STI from all Processing Remedies in

***	 
	 

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Agreement No. SG021306.S.007

*Credits accrued by STI as a result of AT&T System outages can be applied to
remedies/penalties incurred by STI.

	 	1.	 	Scheduled System Maintenance is excluded from all SLA System Availability
calculations.
	 
	 	2.	 	Scheduled System Maintenance requires a written notice up to ***, but not
less than *** notice to AT&T and STI Decision Makers, and their subsequent consent.

2.2 Description for e-Mail Manager

STI will host an email infrastructure that reliably forwards all system generated emails to
AT&T Online customers. This infrastructure will operate within the following service
levels:

	 	1.	 	Dual mail relay servers to deliver ***% uptime
	 
	 	2.	 	Support *** email messages per day
	 
	 	3.	 	*** retention of all sent email messages
	 
	 	4.	 	Message sizes may not exceed *** or contain attachments

	3.0	 	Order Gateway Performance Service Level Requirements (“OG SLA”)
	 
	 	 	Order Gateway under a Normal Transaction Flow (as described below) will respond to ***% of
the Transactions for a Channel within *** of its receipt by the Order Gateway in any given
*** provided such Transaction is in the documented format and has been submitted by AT&T per
the published process documentation, and successfully pass STI’s Order Gateway Validations
(as described below). AT&T will have the responsibility to produce reports from the Order
Gateway, or request such reports from STI, to measure the results and determine if this SLA
is met. AT&T and STI shall mutually agree on the format of such reports. Measurement will
be based on ***. STI will comply with AT&T’s requests for data in accordance with the
measurement. For purposes of the OMC Contract and the MSA ***.
	 
	 	 	Normal Transaction Flow means:

	 	a.	 	The sending system emits a valid message for the activity desired
per the agreed upon schema.
	 
	 	b.	 	The AT&T client is also sending messages at the rate both parties
have determined acceptable for the Channel and via the agreed upon protocol.
	 
	 	c.	 	The customer’s systems are accepting and correctly processing
responses from the STI platform.

During the Normal Transaction Flow, it is assumed that the client is sending the correct
number of messages per Transaction.

Order Gateway Validations: Upon receipt of a message, the Order Gateway will validate the
message against the specified schema for correctness. Additional security, database and
business logic analysis will be performed to ensure the message can and should be processed
by the STI system. If both of these activates are successful the Order is submitted for
processing.

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
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 CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
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Agreement No. SG021306.S.007

	4.0	 	Hosting SLA

The following shall be the Hosting SLA’s for purposes of Section 8, Hosting of the OMC
Contract. In determining whether the any of these Service Level Agreements have been met
the same assumptions and processes set forth in Section 2 above and Section 6 below should
be applied.

	 	4.1	 	STI Order Gateway and Workflow Manager Availability:

	 	1.	 	Order Gateway and associated workflow processes - ***% system up time
	 	2.	 	Email Service - ***% system up time
	 	3.	 	Workflow Manager - ***% system up time
	 	4.	 	Housekeeping and other scheduled system processes e.g., Fedx Tracker job
 - ***% system uptime
	 	5.	 	Reporting Platform – ***% system up time

	5.0	 	Manual Processing SLA

The following shall be the Manual Processing SLA’s for purposes of Section 7.2 of the OMC
Contract. In determining whether the any of these Service Level Agreements have been met
the same assumptions and processes set forth in Section 1 above and Section 6 below should
be applied

	 	1.	 	***% of all Lines of Service (LOS) received by STI in a *** period will be entered into the
AT&T defined system of record within the shipping cut off window.
	 
	 	2.	 	***% of LOS received by STI in a *** period will be entered by STI correctly
into the order entry and billing systems of record as it was received by STI’s ASP
Solution. Orders that deviate from AT&T eCommerce Shipped As Ordered (SAO) policy
will be excluded from the SLA and remedies in this document.
	 
	 	3.	 	Inbound Call Handling Service Levels

	 	a.	 	Less than ***% of all calls offered in a given month will be
abandoned
	 
	 	b.	 	***% of calls offered to an agent will be answered in less than
*** by a live agent, during the normal inbound call operating hours per business
day.
	 
	 	c.	 	***% of the hours within the normal daily business operating
hours for inbound calls, will have an ASA of less than ***

Proprietary and Confidential

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representatives, and Supplier except under written agreement by the contracting Parties.

					
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CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
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Agreement No. SG021306.S.007

	6.	 	Assumptions

6.1 Methods and Procedures (M&P)

STI’s Order Management Center will adhere to AT&T’s approved Methods and Procedures (M&P).
STI must submit a change request and receive prior written approval from AT&T to deviate
from the approved M&P.

6.2 Security

In addition to any other obligations under the OMC Contract, STI in its ordinary course of
business, from time to time but no less than every ***, will have an independent security
audit evaluating its controls and procedures as it relates to all of its clients. Any
material weaknesses which arise will be immediately corrected or otherwise disclosed to
AT&T.

	 	6.3	 	Remedies

	1.	 	Service levels apply only to transactions that are received and processed
through the Order Gateway and OMC.
	 
	2.	 	SLA and remedies do not apply when latency or system issues are experienced
with AT&T or Third Party Vendor systems, e.g.: Care, Telegence, Siebel, NBO, Oracle,
other Back Office Systems.
	 
	3.	 	Remedies not identified in this document may require further negotiation on the
service price per transaction.
	 
	4.	 	AT&T must maintain Account Payable terms better than *** or all remedies are
forfeited for that period.
	 
	5.	 	STI is not eligible for any bonus if any other of the Service Levels is missed
for ***. Once Synchronoss is back within service levels the premium charge for
exceeding SLA would apply.

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This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
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CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

 

 

Agreement No. SG021306.S.007

Attachment B-2

AT&T *** SLA and Remedies

	1.0	 	Service Level Requirements and Remedies
	 
	 	 	This Attachment B-2 is an Attachment to the OMC Contract. This Attachment provides the
Service Level Requirements and Remedies associated with the Agreement for the ***l.

	 	1.1	 	Order/Transaction Cycle Time Service Level Requirements:

	 	1.	 	***% of all Lines of Service (LOS) received by STI in *** period will be
entered into the AT&T defined system of record within the shipping cut off window.
	 
	 	2.	 	STI will not be responsible for failures to meet the Service Level
Requirement for those lines of service that exceed the forecast by more than ***%.
	 
	 	3.	 	If any individual *** or *** is greater than ***% of the *** or ***
forecasted average, then STI will apply best efforts in processing the Transactions
that exceed the forecast by greater than ***%.
	 
	 	4.	 	Special events will be reviewed on an individual basis. AT&T and STI agree
to meet and review special event requirements on as needed basis. STI will apply
best efforts to fulfill special event request.

In the event the Service Level Requirement is not met in a given ***, STI will provide to
AT&T the discount set forth on Table 1 each ***.

If the Service Level Requirement is exceeded in a given ***, STI will invoice AT&T the
premium set forth in Table 1 each ***.

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
	Confidential Treatment Requested
	 	31
	 	 

CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND SEPARATELY FILED WITH THE COMMISSION.

 

 

Agreement No. SG021306.S.007

Table 1: Transaction Cycle Time Service Levels and Remedies for Manually Processed Orders

	 	 	 	 	 	 	 	 	 
	 
	 	SLA ID**	 	 	Fulfillment Monthly SLA Index	 	 	*$-Discount (Credit) per Order	 
	 	OC 1

	 	 	***% - ***% of transactions
submitted within shipping cut off ***
	 	 	***% of Data Processing Expense	 
	 	OC 2

	 	 	***%
– ***% of transactions
submitted within shipping cut off
	 	 	***% of Data Processing Expense	 
	 	OC 3

	 	 	***% – ***% of transactions
submitted within shipping cut off
	 	 	***% of Data Processing Expense	 
	 	OC 4

	 	 	***% transactions submitted within
shipping cut off
	 	 	No Penalties Apply	 
	 	OC 5

	 	 	***% - ***% of transactions
submitted within shipping cut off
	 	 	***% of Data Processing Expense	 
	 	OC 6

	 	 	***% - ***% of transactions
submitted within shipping cut off
	 	 	***% of Data Processing Expense	 
	 	OC 7

	 	 	***% - ***% of transactions
submitted within shipping cut off
	 	 	***% of Data Processing Expense	 
	 	OC 8

	 	 	***% - ***% of transactions
submitted within shipping cut off
	 	 	***% of Data Processing Expense	 
	 	OC 9

	 	 	Less than ***% of transactions
submitted within shipping cut off
	 	 	***% of Data Processing Expense, First
Month	 
	 	OC 10

	 	 	Less than ***% of transactions
submitted within shipping cut off
	 	 	***% of Data Processing Expense, Second
consecutive Month	 
	 

*Remedies will be applied *** and apply to the total *** invoiced amount from tables 1 and 2
of Attachment A-1.

** Order Cycle Time SLA

*** Shipping cut-off is defined as *** for orders received before *** that same day.

In calculating the above Order Cycle Time SLA, only those Orders that require ***% Manual
Processing shall be included in such calculation.

Proprietary and Confidential

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representatives, and Supplier except under written agreement by the contracting Parties.

					
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CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
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Agreement No. SG021306.S.007

     1.2 Order/Transaction Quality Processing Service Level Requirements for Manually
Processed Orders Only:

	 	1.	 	***% of LOS received by STI in a *** period will be entered by STI
correctly into the order entry and billing systems of record as it was received by
STI’s Order Gateway. Orders that deviate from AT&T eCommerce Shipped As Ordered (SAO) policy will be
excluded from the SLA and remedies in this document.
	 
	 	2.	 	STI will not be responsible for failure to enter data for reasons outside
of STI’s control; including and without limitation due to inaccurate data provided by
AT&T client applications or AT&T IT systems.
	 
	 	3.	 	STI will audit a statistical valid sample size on a *** basis to assess the
quality levels. This information will be provided to AT&T leadership on an agreed to
schedule
	 
	 	4.	 	The manual QA process will be augmented by a systematic “Shipped as
Ordered” assessment approach, when available, that will target an audit of ***%
LOS/day.
	 
	 	5.	 	Transactions that are not received through the ASP Solution will not be
eligible for SLA’s and Remedies.

In the event the Service Level Requirement is not met in a given ***, STI will provide to
AT&T the discount set forth below in Table 2 on a *** basis.

If the Service Level Requirement is exceeded by STI in a given ***, STI will invoice AT&T
the premium set forth below in Table 2 on a *** basis.

Table 2: Order/Transaction Quality Processing Service Levels and Remedies for Manually
Processed Orders Only

	 	 	 	 	 	 	 	 	 
	 
	 	SLA ID**	 	 	*Monthly SLA Index	 	 	*$Discount (Credit) per Order	 
	 	OQ 1

	 	 	***% - ***% of LOS will be submitted
accurately
	 	 	***% of Data Processing Expense	 
	 	OQ 2

	 	 	***% - ***% of LOS will be submitted
accurately
	 	 	***% of Data Processing Expense	 
	 	OQ 2

	 	 	***% - ***% of LOS will be submitted
accurately
	 	 	***% of Data Processing Expense	 
	 	OQ 3

	 	 	***% of LOS will be submitted
accurately
	 	 	No Penalties Apply	 
	 	OQ 4

	 	 	***% - ***% of LOS will be submitted
accurately
	 	 	***% of Data Processing Expense	 
	 	OQ 5

	 	 	***% - ***% of LOS will be submitted
accurately
	 	 	***% of Data Processing Expense	 
	 	OQ 6

	 	 	***% - ***% of LOS will be submitted
accurately
	 	 	***% of Data Processing Expense	 
	 	OQ 7

	 	 	*** % of LOS will be submitted
accurately
	 	 	***% of Data Processing Expense,
First Month	 
	 	OQ 8

	 	 	*** % of LOS will be submitted
accurately
	 	 	***% of Data Processing Expense,
Second consecutive Month	 
	 

Proprietary and Confidential

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representatives, and Supplier except under written agreement by the contracting Parties.

					
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Agreement No. SG021306.S.007

*Remedies will be applied monthly and apply to the total *** invoiced amount from tables 1
and 2 of Attachment A-1.

**Order Quality Service Level

In calculating the above Order Quality Service Level SLA, only those Orders that require
***% Manual Processing shall be included in such calculation.

	 	1.3	 	Inbound Call Handling Service Levels Requirements

	 	1.	 	STI will not be responsible for failures to meet the Service Level
Requirement for any specific day when calls exceed the *** forecast by more than
***%. In this event, these specific days will be excluded from the monthly
assessment.
	 
	 	2.	 	ASA – Average Speed of Answer by a live agent (excludes IVR time)
	 
	 	3.	 	Abandon Calls – Percent of OMC offered calls abandoned

Table 3: Inbound Call Handling Service Levels

	 	 	 	 	 	 	 	 	 
	 
	 	SLA
ID*	 	 	Service Level Category	 	 	Service Level	 
	 	IC 1

	 	 	Abandon Rate
	 	 	Less Than ***% of all calls offered in a given *** will
be abandoned	 
	 	IC 2

	 	 	*** Average Speed of
Answer (ASA)
	 	 	***% of calls offered to an agent will be answered in less
than *** by a live agent,
during the normal inbound call
operating hours per business day.	 
	 	IC 3

	 	 	*** ASA (as measured by
normal daily operating
business hours)
	 	 	***% of the hours within the normal daily business
operating hours for inbound
calls, will have an ASA of
less than ***	 
	 

* IC = Inbound Call Service Level

STI and AT&T will meet no less than once every *** to review and modify the call types, SLA
and remedies where appropriate.

	2.0	 	ASP Platform Service Levels and Remedies

	 	2.1	 	STI Order Gateway and Workflow Manager Availability

System Availability:

The Order Gateway and Workflow Manager is available and functioning in accordance with the
OG SLA (as defined in Section 3.0 below) 24 hours a day, 7 days per week excluding 1)
regularly scheduled downtimes to perform system upgrades, application administration, and
any other planned events as agreed in advance in writing by the parties and 2) STI written
requests to customer for any unscheduled maintenance outage periods, if needed.

ASP Platform Service Levels:

	 	1.	 	Order Gateway and associated workflow processes – ***% system up time
	 	2.	 	Email Service - ***% system up time

Proprietary and Confidential

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representatives, and Supplier except under written agreement by the contracting Parties.

					
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Agreement No. SG021306.S.007

	 	3.	 	Workflow Manager - ***% system up time
	 	4.	 	Scheduled system processes e.g., Fedx Tracker job - ***% system uptime
	 	5.	 	Reporting Platform – ***% system up time

Service Level Measurement Process:

	 	1.	 	Statistics used to determine downtime are collected using a suite of
network and application monitoring tools as well as data collected by the application
itself.
	 	2.	 	ASP Platform Service level attainment is reviewed on a *** basis. All
statistics from STI’s monitoring suite are reviewed and dowtime recorded for that ***
is summarized for each funtional area of the ASP platform (e.g. gateway, email,
workflow etc.)
	 	3.	 	Anytime the Order Gateway under a Normal Transaction Flow (as defined in
Section 3.0 below) responds to no Transactions within *** of its receipt by the Order
Gateway oustide the network and server downtimes and scheduled outages will also be
included in the downtime calculation. For example, for *** the Order Gateway
responds to no Transactions within ***, such *** shall be included in the calculation
of downtime.
	 
	 	4.	 	STI assumes that the *** and *** transaction volume will not exceed the
forecast by more than ***%. Volume in excess of this amount will exempt STI from
these SLA and remedies for the affected period. Requirements for special events,
e.g. bulk orders will be addressed on an individual basis.
	 
	 	5.	 	Functional area outages are determined using the guidelines in the tables
below:

Table 4: STI System Outage Guidelines

	 	 	 	 	 	 
	 
	 	Platform

	 	 	Outage Criteria

	 
	 	Order Gateway

	 	 	•   All gateway application servers are down
	 
	 	 

	 	 	•   Gateway cannot process client transactions
and “nacks” all messages to the gateway

	 
	 	Email Service

	 	 	
•   All email bridgehead/relay servers are down

	 
	 	 

	 	 	•   No messages are forwarded
from STI email service

	 
	 	Workflow
Manager

	 	 	
•   All workflow manager servers are down

	 
	 	 	 	•   Greater than ***% of end-users/agents cannot access workflow mgr

	 
	 	Reporting
Platform

	 	 	
An outage will be recorded if any one of the following occurs:

	 
	 	 	 	•   Real time reporting application is
unavailable or is not updating on a scheduled
basis

	 
	 	 	 	•   Hourly reports are not generated and delivered (for reasons other than an STI or
AT&T email issue). Availability will be measured as a percentage of the overall number of
reports generated on a monthly basis

	 
	 

Proprietary and Confidential

This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party

representatives, and Supplier except under written agreement by the contracting Parties.

					
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CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
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Agreement No. SG021306.S.007

ASP Platform Eligible for Remedies:

1. Order Gateway and associated workflow processes - ***% system up
time

2. Email Service - ***% system up time

STI will calculate all downtime associated with both items listed above and provide one
summary figure on a *** basis for overall availability. Failure to meet service levels will
result in the remedies as defined in Table 5 below.

Table 5: STI System Availability Service Levels and Remedies

	 	 	 	 	 	 
	 
	 	Service Level – System Availability	 	 	%-Discount (Credit) off Total Quarterly	 
	 	 	 	 	Gateway Fee*	 
	 	***% - ***%

	 	 	***% Discount

	 
	 	***% - ***%

	 	 	***% Discount

	 
	 	***% - ***%

	 	 	***% Discount

	 
	 	Less Than ***%

	 	 	***% Discount

	 
	 

* Discounts will be applied in the *** the penalty/remedy is realized

* SLA’s and remedies do not apply when STI, at the request of AT&T, bypasses the full
testing cycle on a new release.

Table 6: Illustrative STI System Outage Calculation

	 	 	 	 	 	 
	 
	 	Availability	 	 	Minutes of Unscheduled	 
	 	 	 	 	Downtime/Per Month	 
	 	***%

	 	 	***	 
	 	***%

	 	 	***	 
	 	***%

	 	 	***	 
	 	***%

	 	 	***	 
	 	***%

	 	 	***	 
	 	***%

	 	 	***	 
	 	***%

	 	 	***	 
	 	***%

	 	 	***	 
	 	***%

	 	 	***	 
	 	***%

	 	 	***	 
	 

Table 7: AT&T System Availability Service Levels and Remedies

	 	 	 	 	 	 
	 
	 	Service Level – System Availability	 	 	Remedy	 
	 	AT&T
System Outage for greater than

*** in a *** period. This excludes 

scheduled maintenance

	 	 	Synchronoss will apply the YTD
historical 
shipped and cancelled
ratio to ***% of the 
*** forecast.	 
	 

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representatives, and Supplier except under written agreement by the contracting Parties.

					
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Agreement
No. SG021306.S.007

	 	 	 	 	 	 
	 
	 	AT&T Systems will be available for
the published AT&T operating SLA’s

	 	 	AT&T System outages that do not meet
the published AT&T operating SLA’s
will exclude STI from all Processing
Remedies in ***	 
	 

*Credits accrued by STI as a result of AT&T System outages can be applied to
remedies/penalties incurred by STI.

	 	1.	 	Scheduled System Maintenance is excluded from all SLA System Availability
calculations.
	 
	 	2.	 	Scheduled System Maintenance requires a written notice up to ***, but not
less than *** notice to AT&T and STI Decision Makers and their subsequent consent.

	2.2	 	Description for e-Mail Manager

STI will host an email infrastructure that reliably forwards all system generated emails to
AT&T Online customers. This infrastructure will operate within the following service
levels:

	 	1.	 	Dual mail relay servers to deliver ***% uptime
	 
	 	2.	 	Support *** email messages per day
	 
	 	3.	 	*** retention of all sent email messages
	 
	 	4.	 	Message sizes may not exceed *** or contain attachments

	3.0	 	Order Gateway Performance Service Level Requirements (“OG SLA”)
	 
	 	 	Order Gateway under a Normal Transaction Flow (as described below) will respond to ***% of
the Transactions for a Channel within *** of its receipt by the Order Gateway in any given
month provided such Transaction is in the documented format and has been submitted by AT&T
per the published process documentation and successfully pass STI’s Order Gateway
Validations (as described below). AT&T will have the responsibility to produce reports from
the Order Gateway, or request such reports from STI, to measure the results and determine if
this SLA is met. AT&T and STI shall mutually agree on the format of such reports.
Measurement will be based on ***. STI will comply with AT&T’s requests for data in
accordance with the measurement. For purposes of the OMC Contract and the MSA, ***.
	 
	 	 	Normal Transaction Flow means:

	 	a.	 	The sending system emits a valid message for the activity desired
per the agreed upon schema.

	 
	 	b.	 	The AT&T client is also sending messages at the rate both parties
have determined acceptable for the Channel and via the agreed upon protocol.

	 
	 	c.	 	The customer’s systems are accepting and correctly processing
responses from the STI platform.

During the Normal Transaction Flow, it is assumed that the client is sending the correct
number of messages per Transaction.

Order Gateway Validations: Upon receipt of a message, the Order Gateway will validate the
message against the specified schema for correctness. Additional security, database and
business

Proprietary and Confidential

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Agreement No. SG021306.S.007

logic analysis will be performed to ensure the message can and should be processed by
the STI system. If both of these activates are successful the Order is submitted for
processing.

	4.0	 	Hosting SLA

The following shall be the Hosting SLA’s for purposes of Section 8, Hosting of the OMC
Contract. In determining whether the any of these Service Level Agreements have been met
the same assumptions and processes set forth in Section 2 above and Section 6 below should
be applied.

4.1 STI Order Gateway and Workflow Manager Availability:

	 	1.	 	Order Gateway and associated workflow processes - ***% system up time
	 
	 	2.	 	Email Service - ***% system up time
	 
	 	3.	 	Workflow Manager - ***% system up time
	 
	 	4.	 	Housekeeping and other scheduled system processes e.g., Fedx Tracker job
- ***% system uptime
	 
	 	5.	 	Reporting Platform - ***% system up time

	5.0	 	Manual Processing SLA

The following shall be the Manual Processing SLA’s for purposes of Section 7.2 of the OMC
Contract. In determining whether the any of these Service Level Agreements have been met
the same assumptions and processes set forth in Section 1 above and Section 6 below should
be applied.

	 	1.	 	***% of all Lines of Service (LOS) received by STI in a one-month period will be entered
into the AT&T defined system of record within the shipping cut off window.
	 
	 	2.	 	***% of LOS received by STI in a one-month period will be entered by STI correctly into
the order entry and billing systems of record as it was received by STI’s ASP Solution.
Orders that deviate from AT&T eCommerce Shipped As Ordered (SAO) policy will be
excluded from the SLA and remedies in this document.
	 
	 	3.	 	Inbound Call Handling Service Levels

	 	a.	 	Less than ***% of all calls offered in a given month will be
abandoned
	 
	 	b.	 	***% of calls offered to an agent will be answered in less than
*** by a live agent, during the normal inbound call operating hours per business
day.
	 
	 	c.	 	***% of the hours within the normal daily business operating
hours for inbound calls, will have an ASA of less than ***

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Agreement No. SG021306.S.007

	6.0	 	Assumptions

     6.1 Methods and Procedures (M&P)

STI’s Order Management Center will adhere to AT&T’s approved Methods and Procedures (M&P).
STI must submit a change request and receive prior written approval from AT&T to deviate
from the approved M&P.

     6.2 Security

In addition to any other obligations under the OMC Contract, STI in its ordinary course of
business, from time to time but no less than every ***, will have an independent security
audit evaluating its controls and procedures as it relates to all of its clients. Any
material weaknesses which arise will be immediately corrected or otherwise disclosed to
AT&T.

     6.3 Remedies

	1.	 	Service levels apply only to transactions that are received and processed
through the Order Gateway and OMC.
	 
	2.	 	SLA and remedies do not apply when latency or system issues are experienced
with AT&T or Third Party Vendor systems, e.g.: Care, Telegence, Siebel, NBO, Oracle,
other Back Office Systems.
	 
	3.	 	Remedies not identified in this document may require further negotiation on the
service price per transaction.
	 
	4.	 	AT&T must maintain Account Payable terms better than *** or all remedies are
forfeited for that period.
	 
	5.	 	STI is not eligible for any bonus if any other of the Service Levels is missed
for ***. Once Synchronoss is back within service levels the premium charge for
exceeding SLA would apply.

Proprietary and Confidential

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CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND SEPARATELY FILED WITH THE COMMISSION.exv10w20

Exhibit 10.20

STOCK PURCHASE AGREEMENT

by and among

MITCHAM CANADA LTD.,

As Buyer,

and

Brett Cameron, Teresa Marshall,

Steve and Ann Matthews,

As Sellers

Dated as of February 19, 2010

 

 

TABLE OF CONTENTS

Page

ARTICLE I

PURCHASE AND SALE OF SHARES

	 	 	 	 	 

	1.1 Purchase and Sale of Shares
	 	 	1	 
	1.2 Purchase Price
	 	 	2	 
	1.3 Working Capital Adjustment
	 	 	2	 
	1.4 Earn-Out Payments
	 	 	3	 

ARTICLE II

DELIVERIES ON THE CLOSING DATE

	 	 	 	 	 

	2.1 Closing
	 	 	3	 
	2.2 Deliveries by Cameron
	 	 	3	 
	2.3 Deliveries by Matthews
	 	 	4	 
	2.4 Deliveries by the Sellers
	 	 	4	 
	2.5 Deliveries by the Buyer
	 	 	5	 
	2.6 Costs; Transfer Taxes, and Fees
	 	 	5	 

ARTICLE III

WARRANTIES REGARDING HOLDCO1 and HOLDCO2

	 	 	 	 	 

	3.1 Representations and Warranties Regarding Holdco1
	 	 	6	 
	3.2 Warranties Regarding Holdco2
	 	 	7	 

ARTICLE IV

WARRANTIES REGARDING AES

	 	 	 	 	 

	4.1 Organization
	 	 	9	 
	4.2 Subsidiaries
	 	 	10	 
	4.3 Capitalization
	 	 	10	 
	4.4 Financial Statements and Other Financial Information
	 	 	10	 
	4.5 No Undisclosed Liabilities
	 	 	10	 
	4.6 Facilities
	 	 	10	 
	4.7 Tangible Personal Property
	 	 	11	 
	4.8 Contracts and Commitments
	 	 	11	 
	4.9 Permits
	 	 	11	 
	4.10 No Conflict or Violation
	 	 	11	 
	4.11 Books and Records
	 	 	12	 
	4.12 Litigation
	 	 	12	 
	4.13 Employment Matters
	 	 	12	 
	4.14 Compliance with Law
	 	 	13	 
	4.15 Intellectual Property
	 	 	13	 
	4.16 Tax Matters
	 	 	15	 
	4.17 Banking Relationships
	 	 	15	 
	4.18 No Other Agreements to Sell the Assets or Equity Interests of AES
	 	 	15	 
	4.19 Disclosure; No Material Misstatements
	 	 	16	 
	4.20 Payment of Special Dividend
	 	 	16	 

i

 

	 	 	 	 	 

	4.21 Accounts Receivable
	 	 	16	 

ARTICLE V

REPRESENTATIONS AND WARRANTIES OF THE BUYER

	 	 	 	 	 

	5.1 Organization of Buyer
	 	 	17	 
	5.2 Authorization
	 	 	17	 
	5.3 No Conflict or Violation
	 	 	17	 
	5.4 No Brokers
	 	 	17	 
	5.5 Sophistication; Information
	 	 	17	 

ARTICLE VI

COVENANTS AND AGREEMENTS

	 	 	 	 	 

	6.1 Conduct of Business Prior to the Closing
	 	 	18	 
	6.2 Books and Records
	 	 	18	 
	6.3 Privacy
	 	 	18	 
	6.4 Confidentiality
	 	 	19	 
	6.5 Non-Competition
	 	 	19	 
	6.6 Further Assurances
	 	 	20	 
	6.7 Publicity
	 	 	20	 
	6.8 Tax Matters
	 	 	20	 
	6.9 Repayment of Indebtedness
	 	 	21	 

ARTICLE VII

CONDITIONS TO THE CLOSING

	 	 	 	 	 

	7.1 Conditions to Obligations of the Sellers
	 	 	21	 
	7.2 Conditions to Obligations of Buyer
	 	 	22	 

ARTICLE VIII

EARN-OUT PAYMENTS

	 	 	 	 	 

	8.1 Earn-Out Payments
	 	 	22	 
	8.2 Determination of Earn-Out Payments
	 	 	22	 
	8.3 Payment of the Earn-Out Payments
	 	 	24	 
	8.4 Earn-Out Payment Limitations
	 	 	24	 
	8.5 Operation of the Business
	 	 	24	 
	8.6 Definitions
	 	 	24	 

ARTICLE IX

LIABILITY AND INDEMNIFICATION

	 	 	 	 	 

	9.1 Survival of Representations, Etc
	 	 	25	 
	9.2 Indemnification by the Sellers
	 	 	25	 
	9.3 Indemnification by Cameron
	 	 	25	 
	9.4 Indemnification by Matthews
	 	 	25	 
	9.5 Indemnification by the Buyer
	 	 	26	 
	9.6 Indemnification Procedures
	 	 	26	 
	9.7 Tax Indemnity
	 	 	26	 
	9.8 Limitations on Liability
	 	 	27	 
	9.9 Right of Setoff
	 	 	27	 

ii

 

ARTICLE X

TERMINATION, AMENDMENT AND WAIVER

	 	 	 	 	 

	10.1 Termination
	 	 	28	 
	10.2 Effect of Termination
	 	 	29	 
	10.3 Waiver
	 	 	29	 

ARTICLE XI

DEFINITIONS AND CONSTRUCTION

	 	 	 	 	 

	11.1 Defined Terms
	 	 	29	 
	11.2 Rules of Construction
	 	 	36	 

ARTICLE XII

OTHER PROVISIONS

	 	 	 	 	 

	12.1 Notices
	 	 	36	 
	12.2 Entire Agreement
	 	 	37	 
	12.3 Assignment
	 	 	37	 
	12.4 Amendment or Modification; and Waiver
	 	 	37	 
	12.5 Severability
	 	 	38	 
	12.6 Burden and Benefit
	 	 	38	 
	12.7 Governing Law and Consent to Jurisdiction
	 	 	38	 
	12.8 Legal Fees
	 	 	38	 
	12.9 Expenses
	 	 	38	 
	12.10 Execution and Counterparts
	 	 	39	 

	 	 	 
	EXHIBITS	 	 
	 
	A

	 	Sellers’ Bank Account Information
	 
	B

	 	Year-End Financial Statements and Current Balance Sheet
	 
	C

	 	Exclusive Marketing Agreement
	 
	D

	 	Cameron Employment Agreement
	 
	E

	 	Van Caulart Employment Agreement
	 
	F

	 	Cameron Promissory Note
	 
	G

	 	Matthews Promissory Note
	 
	H

	 	Authorized Capital of Holdco1
	 
	I

	 	Authorized Capital of Holdco2
	 
	J

	 	Authorized Capital of AES

DISCLOSURE SCHEDULE

iii

 

STOCK PURCHASE AGREEMENT

     THIS STOCK PURCHASE AGREEMENT (this “Agreement”), dated as of February 19, 2010 (the
“Effective Date”), is made by and among:

     Mitcham Canada Ltd., a company registered under the laws of Alberta, Canada under
company number 89262 9486 RC0001 whose registered address is 2080 21st St N.E., Calgary,
Alberta T2E 6S5 (the “Buyer”), and

     Brett Cameron and Teresa Marshall, husband and wife residing at 1008 Mackid Road NE,
Calgary, Alberta, T2E 6A9 (individually and collectively referred to as “Cameron”);
and Steve and Ann Matthews, husband and wife residing at R.R. #2, 344 Mustang Lane, Airdrie,
Alberta T4B 2A4 (individually and collectively referred to as “Matthews”).

Cameron and Matthews are individually referred to as a “Seller” and collectively as the
“Sellers.” The Buyer on the one hand, and the Sellers on the other hand, are individually
referred to as a “Party” and collectively as the “Parties.”

RECITALS

     A. Cameron owns all of the issued and outstanding shares of capital stock of 796366 Alberta
Ltd., an Alberta corporation (“Holdco1”), and Matthews owns all of the issued and
outstanding shares of capital stock of 1185618 Alberta Ltd., an Alberta corporation
(“Holdco2”).

     B. Holdco1 and Holdco2 own all of the issued and outstanding shares of capital stock of
Absolute Equipment Solutions, Inc., an Alberta corporation (“AES”).

     C. The Buyer desires to purchase from the Sellers, and the Sellers desire to sell to the
Buyer, all of the issued and outstanding shares of capital stock of Holdco1 and Holdco2, and
consequently to acquire through Holdco1 and Holdco2 all of the issued and outstanding shares of
capital stock of AES, all according to the terms, but subject to the conditions and limitations set
forth in this Agreement.

AGREEMENT

     NOW THEREFORE, in consideration of the foregoing recitals, the respective covenants and
promises contained herein, and for other good and valuable consideration, the receipt and adequacy
of which are hereby acknowledged, the Parties hereby agree as follows:

ARTICLE I

PURCHASE AND SALE OF SHARES

     1.1 Purchase and Sale of Shares.

          (a) Upon the terms contained herein, on the Closing Date, Cameron will sell, transfer, and
deliver to the Buyer, and the Buyer will purchase and acquire free and clear of all Encumbrances,
all of the Holdco1 Shares, together with all of Cameron’s right, title and interest in and to
Holdco1, and its assets including the shares and any other property of AES.

 

 

          (b) Upon the terms contained herein, on the Closing Date, Matthews will sell, transfer, and
deliver to the Buyer, and the Buyer will purchase and acquire free and clear of all Encumbrances,
all of the Holdco2 Shares, together with all of Matthew’s right, title and interest in and to
Holdco1, and its assets including the shares and any other property of AES.

     1.2 Purchase Price.

          (a) The purchase price to be paid by Buyer to Cameron for the sale, transfer, assignment,
conveyance and delivery of the Holdco1 Shares shall equal C$2,000,000.

          (b) The purchase price to be paid by the Buyer to Matthews for the sale, transfer, assignment,
conveyance and delivery of the Holdco2 Shares shall equal C$2,000,000.

          (c) The Buyer shall pay to the Sellers their respective purchase price as follows:

               (i) On the Closing Date, the Buyer will pay each Seller C$1,100,000 in immediately available
funds by wire transfer in accordance with the wire transfer instructions set forth opposite such
Seller’s name on Exhibit A;

               (ii) On the Closing Date, the Buyer will deliver to Cameron the Cameron Promissory Note
(representing C$750,000 principal amount); and the Buyer will deliver to Matthews the Matthews
Promissory Note (representing C$750,000 principal amount);

               (iii) The balance of the purchase price (C$150,000 for each of Cameron and Matthews) shall be
retained by the Buyer as a tax reserve (the “Tax Reserve Amount”). Such amount, as may be
reduced pursuant to Section 9.7(c), shall be paid to the Sellers pursuant to Section
9.7(d).

     1.3 Working Capital Adjustment.

          (a) Within sixty (60) days after the Closing Date, the Buyer shall determine the Net Working
Capital as of the Closing Date in accordance with GAAP, and shall provide the Sellers with written
notice of such determination, along with reasonable supporting information and calculations (the
“Buyer’s Determination”).

          (b) If either Seller objects to the Buyer’s Determination, then the Sellers shall provide the
Buyer with written notice thereof within fifteen (15) days after receiving the Buyer’s
Determination and shall include reasonable detail regarding such specific objections together with
supporting documentation. In such notice, the Sellers shall appoint a joint representative (the
“Seller’s Representative”) who will be authorized to resolve any issues with respect to the
Net Working Capital as of the Closing Date.

          (c) If the Buyer and the Sellers’ Representative, working in good faith, are unable to agree
on such disputed items of Net Working Capital as of the Closing Date on or prior to the ninetieth
(90th) day following the Closing Date, then either the Buyer or the Sellers may refer
such dispute to BDO Dunwoody LLP or, if that firm declines to act as provided in this Section
1.3(c), the Parties shall refer the dispute to a nationally recognized accounting firm

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acceptable to both the Sellers and the Buyer, which firm shall make a final and binding
determination as to all matters in dispute (and only such matters) on a timely basis (and in any
event within 135 days following the Closing Date) and promptly shall notify the Parties in writing
of its resolution. Such accounting firm handling the dispute resolution shall not have the power
to modify or amend any term or provision of this Agreement. Each of the Buyer and the Sellers
shall bear and pay one-half of the fees and other costs charged by such accounting firm. If the
Sellers do not object to Buyer’s Determination within the time period and in the manner set forth
in this Section 1.3(c) or if the Sellers accept Buyer’s Determination, the Net Working
Capital as set forth in Buyer’s Determination shall become final and binding upon the Parties for
all purposes hereunder. If the Sellers do object to Buyer’s Determination within the time period
and in the manner set forth in the first sentence of this Section 1.3(c), then Buyer’s
Determination shall become final and binding for all purposes hereunder except with respect to, and
only to the extent of, those matters expressly objected to by the Sellers in such objection. The
Net Working Capital as of the Closing Date as established pursuant to this Section 1.3(c)
is referred to as the “Final Net Working Capital”.

          (d) If the Final Net Working Capital is in excess of C$150,000, then the Buyer shall pay the
amount of such excess within five (5) Business Days after such amounts are so agreed or determined,
by wire transfer of immediately available funds, one-half to Cameron and one-half to Matthews, to
the accounts designated by Cameron and Matthews, respectively.

          (e) If the Final Net Working Capital is less than C$150,000, then each Seller shall pay to the
Buyer one half of the amount of such difference within five (5) Business Days after such amounts
are agreed or determined, by wire transfer of immediately available funds to an account designated
by the Buyer.

     1.4 Earn-Out Payments. In addition to the Purchase Price, the Buyer will pay any
Earn-Out Payments to the Sellers (one-half to Cameron and one-half to Matthews) pursuant to the
terms of ARTICLE VIII.

ARTICLE II

DELIVERIES ON THE CLOSING DATE

     2.1 Closing. The Closing will take place at the offices of AES, located at Unit L,
1338- 36th Avenue NE, Calgary, Alberta T2E6T6, at 10:00 a.m. local time on March 1,
2010, or at such other place, time and date as may be agreed in writing by Buyer and the Sellers
(the “Closing Date”).

     2.2 Deliveries by Cameron. On the Closing Date, Cameron will deliver (or cause to be
delivered) to the Buyer the following:

          (a) The original share certificates representing all of the Holdco1 Shares, duly endorsed by
the registered holders thereof in favor of the Buyer (or as it may direct), together with duly
executed stock powers endorsed in blank and such transfer instruments as the Buyer may reasonably
request;

3

 

          (b) copies of all necessary shareholder consents and board resolutions required to authorize
payment of the Special Dividend by Holdco1, together with copies of evidence that such Special
Dividend was paid by Holdco1 to its shareholders;

          (c) written resignations (with effect as of the Closing Date) of all of the directors,
officers, and employees of Holdco1;

          (d) copies of the charter documents and bylaws of Holdco1, and copies of all necessary
shareholder consents and board resolutions required to complete the sale of the Holdco1 Shares,
certified by the Secretary of Holdco1;

          (e) all existing instructions to any of Holdco1’s bankers, bank mandate forms and authorities,
shall be revoked and shall be replaced with alternative instructions, bank mandate forms and
authorities in such form as the Buyer may require;

          (f) a duly executed counterpart of the Cameron Employment Agreement; and

          (g) such other certificates or other documents as may be reasonably requested by the Buyer.

     2.3 Deliveries by Matthews. On the Closing Date, Matthews will deliver (or cause to
be delivered) to the Buyer the following:

          (a) The original share certificates representing all of the Holdco2 Shares, duly endorsed by
the registered holders thereof in favor of the Buyer (or as it may direct) together with a duly
executed stock powers endorsed in blank and such transfer instruments as the Buyer may reasonably
request;

          (b) copies of all necessary shareholder consents and board resolutions required to authorize
payment of the Special Dividend by Holdco2, together with copies of evidence that such Special
Dividend was paid by Holdco1 to its shareholders;

          (c) written resignations (with effect as of the Closing Date) of all of the directors,
officers, and employees of Holdco2;

          (d) Copies of the charter documents and bylaws of Holdco2, and copies of all necessary
shareholder consents and board resolutions required to complete the sale of the Holdco2 Shares,
certified by the Secretary of Holdco2;

          (e) all existing instructions to any of Holdco2’s bankers, bank mandate forms and authorities,
shall be revoked and shall be replaced with alternative instructions, bank mandate forms and
authorities in such form as the Buyer may require; and

          (f) such other certificates or other documents as may be reasonably requested by the Buyer.

     2.4 Deliveries by the Sellers. On the Closing Date, the Sellers shall deliver to the
Buyer the following:

4

 

          (a) written resignations (with effect as of the Closing Date) of all of the directors and
officers of AES;

          (b) copies of all necessary shareholder consents and board resolutions required to authorize
payment of the Special Dividend by AES, together with copies of evidence that such Special Dividend
was paid by AES to Holdco1 and Holdco2;

          (c) all existing instructions to any of AES’ bankers, bank mandate forms and authorities,
shall be revoked and shall be replaced with alternative instructions, bank mandate forms and
authorities in such form as the Buyer may require;

          (d) a duly executed counterpart of the Exclusive Marketing Agreement, executed by Absolute
Tracking Solutions Ltd., an Alberta limited liability company;

          (e) a duly executed counterpart of the Van Caulart Employment Agreement, executed by Paul Van
Caulart;

          (f) a certificate executed by a duly authorized officer of Holdco1 and Holdco2, dated as of
the Closing Date, certifying that the conditions set forth in Section 7.2 have been
fulfilled;

          (g) a duly executed consent from Narland Properties (McCall) Ltd. issued in connection with
Section 13 of that certain Lease dated August 2, 2005, between Narland Properties (McCall) Ltd. and
AES; and

          (h) such other certificates or other documents as may be reasonably requested by the Buyer.

     2.5 Deliveries by the Buyer. The Buyer will deliver (or cause to be delivered) to the
Sellers on the Closing Date the following:

          (a) the cash consideration to be paid to each Seller as set forth in Section
1.2(c)(i);

          (b) a duly executed counterpart of the Cameron Promissory Note;

          (c) a duly executed counterpart of the Matthews Promissory Note;

          (d) a duly executed counterpart of the Cameron Employment Agreement; and

          (e) such other certificates or other documents as may be reasonably requested by the Sellers.

     2.6 Costs; Transfer Taxes, and Fees. Each Seller will be responsible for any
documentary and transfer Taxes and any sales, use, or other Taxes (other than stamp taxes or
duties) imposed by Canada and any Government Agency in Canada by reason of the transfers of such
Shares provided hereunder, and any deficiency, interest, or penalty asserted with respect

5

 

thereto. The Buyer will pay the fees and costs of recording or filing all applicable
conveyancing instruments required in connection with the transactions contemplated by this
Agreement.

ARTICLE III

WARRANTIES REGARDING HOLDCO1 and HOLDCO2

     3.1 Representations and Warranties Regarding Holdco1. Cameron hereby represents and
warrants to the Buyer as follows:

          (a) Authorization; Due Execution. Cameron has all requisite power and authority, and
has taken all action necessary, to execute and deliver this Agreement and the Ancillary Documents
to which he is a party and to consummate the transactions contemplated herein and to perform his
obligations hereunder. This Agreement has been duly executed and delivered by Cameron and is
enforceable against Cameron in accordance with the terms of the Agreement, except as limited by
bankruptcy, insolvency, reorganization, moratorium, or other similar laws relating to creditor’s
rights generally or by equitable principles (whether considered in an action at law or in equity).

          (b) Consents and Approvals. Cameron has obtained all notices to, declarations,
filings or registrations with, or authorizations, consents, or approvals of, or Permits from, any
Person, required to be made or obtained by Cameron in connection with the execution, delivery, and
performance of this Agreement and the consummation of the transactions contemplated herein.
Evidence of the receipt of all consents and other documentation required pursuant to this
Section 3.1(b) is included in Section 3.1(b) of the Disclosure Schedule.

          (c) Non-contravention. Neither the execution and delivery by Cameron of this
Agreement and the Ancillary Documents to which he is a party nor consummation or performance by
Cameron of the transactions contemplated hereby or thereby will (i) violate any laws or regulations
of Canada, (ii) violate any order, judgment, decree or other restriction to which Cameron is a
party or by which Cameron is bound, or (iii) require any consent from, authorization or approval or
other action by, and no notice to or declaration, filing or registration with any governmental
agency of Canada or any other third party.

          (d) No Brokers. Cameron has not paid or become obligated to pay any fee or commission
to any broker, finder or intermediary in connection with the transactions contemplated hereby for
which the Buyer or Holdco1 shall have any liability after the Closing Date.

          (e) Litigation. There is no legal proceeding pending, or, to the knowledge of
Cameron, threatened against or affecting Cameron or Holdco1.

          (f) No Undisclosed Liabilities. There is no liability, contingent or otherwise, of
Holdco1 that is not reflected in Section 3.1(f) of the Disclosure Schedule.

          (g) Employment Matters. Other than those listed in Section 3.1(g) of the Disclosure
Schedule, Holdco1 does not have any employees. Holdco1 has not violated any law or Court Order or
Employment Statute regarding the terms and conditions of employment of employees, former employees,
or prospective employees or other labor related matters, including

6

 

without limitation any laws, orders, judgments, or awards relating to wrongful discharge,
discrimination, personal rights, wages, hours, collective bargaining, fair labor standards, or
occupational health and safety. Holdco1 is in compliance with all applicable employment statutes.
Holdco1 has withheld and paid to the appropriate governmental authority all amounts required to be
withheld from compensation paid to employees of Holdco1, if any, and is not liable in arrears for
any Taxes or penalties or other sums for failure to withhold and pay applicable Taxes.

          (h) Capitalization.

               (i) The authorized capital stock of Holdco1 is as set out on Exhibit H attached hereto
and the issued and outstanding capital stock of Holdco1 consists of 1,000 Class A shares and 1,000
Class C shares, and Cameron owns all of the issued and outstanding shares.

               (ii) Holdco1 has not granted any options to purchase its capital stock. Holdco1 has no
outstanding warrants to purchase, or any other securities convertible or exercisable into, any
shares of its capital stock. Holdco1 has not exercised or purported to exercise any lien over any
of its issued share capital.

               (iii) All of the Holdco1 Shares have been validly issued and fully paid. All of the Holdco1
Shares were issued in compliance with applicable securities laws and in accordance with the
articles of incorporation and bylaws of Holdco1 from time to time in force.

          (i) Ownership of Stock. Cameron is the record and beneficial owner of the number of
Holdco1 Shares, and those Holdco1 Shares are owned by Cameron free and clear of all Encumbrances,
and no commitment has been given to create an Encumbrance affecting the Holdco1 Shares. Cameron
has full authority to transfer pursuant to this Agreement all of the Holdco1 Shares owned by
Cameron, free and clear of all Encumbrances.

          (j) Marketable Title. The delivery by Cameron to the Buyer of the certificates
representing the Holdco1 Shares owned by Cameron, when duly endorsed in blank or accompanied by
stock powers endorsed in blank, will vest the Buyer on the Closing Date with good and marketable
title to all of the Holdco1 Shares, free and clear of all Encumbrances.

          (k) Residency. Cameron is not a non-resident of Canada within the meaning of the
Income Tax Act (Canada), including without restriction, section 116 thereof.

          (l) Payment of Special Dividend.

               (i) The board of directors of Holdco1 has duly authorized the payment of a special dividend in
the amount of at least C$675,000 to the shareholders of Holdco1; and

               (ii) Holdco1 has paid the special dividend to the shareholders of Holdco1.

     3.2 Warranties Regarding Holdco2. Matthews hereby represents and warrants to the
Buyer as follows:

7

 

          (a) Authorization; Due Execution. Matthews has all requisite power and authority, and
has taken all action necessary, to execute and deliver this Agreement and the Ancillary Documents
to which he is a party and to consummate the transactions contemplated herein and to perform his
obligations hereunder. This Agreement has been duly executed and delivered by Matthews and is
enforceable against Matthews in accordance with the terms of the Agreement, except as limited by
bankruptcy, insolvency, reorganization, moratorium, or other similar laws relating to creditor’s
rights generally or by equitable principles (whether considered in an action at law or in equity).

          (b) Consents and Approvals. Matthews has obtained all notices to, declarations,
filings or registrations with, or authorizations, consents, or approvals of, or Permits from, any
Person, required to be made or obtained by Matthews in connection with the execution, delivery, and
performance of this Agreement and the consummation of the transactions contemplated herein.
Evidence of the receipt of all consents and other documentation required pursuant to this
Section 3.2(b), the failure to obtain which would have a material adverse effect, is
included in Section 3.2(b) of the Disclosure Schedule.

          (c) Non-contravention. Neither the execution and delivery by Matthews of this
Agreement and the Ancillary Documents to which he is a party nor consummation or performance by
Matthews of the transactions contemplated hereby or thereby will (i) violate any laws or
regulations of Canada, (ii) violate any order, judgment, decree or other restriction to which
Matthews is a party or by which Matthews is bound, or (iii) require any consent from, authorization
or approval or other action by, and no notice to or declaration, filing or registration with any
governmental agency of Canada or any other third party.

          (d) No Brokers. Matthews has not paid or become obligated to pay any fee or
commission to any broker, finder or intermediary in connection with the transactions contemplated
hereby for which the Buyer or Holdco2 shall have any liability after the Closing Date.

          (e) Litigation. There is no legal proceeding pending, or, to the knowledge of
Matthews, threatened against or affecting Matthews or Holdco2.

          (f) No Undisclosed Liabilities. There is no liability, contingent or otherwise, of
Holdco2 that is not reflected in Section 3.2(f) of the Disclosure Schedule.

          (g) Employment Matters. Other than those listed in Section 3.2(g) of the Disclosure
Schedule, Holdco2 does not have any employees. Holdco2 has not violated any law or Court Order or
Employment Statute regarding the terms and conditions of employment of employees, former employees,
or prospective employees or other labor related matters, including without limitation any laws,
orders, judgments, or awards relating to wrongful discharge, discrimination, personal rights,
wages, hours, collective bargaining, fair labor standards, or occupational health and safety.
Holdco2 is in compliance with all applicable employment statutes. Holdco2 has withheld and paid to
the appropriate governmental authority all amounts required to be withheld from compensation paid
to employees of Holdco2, if any, and is not liable in arrears for any Taxes or penalties or other
sums for failure to withhold and pay applicable Taxes.

8

 

          (h) Capitalization.

               (i) The authorized capital stock of Holdco2 is as set out on Exhibit I attached hereto
and the issued and outstanding capital stock of Holdco1 consists of 200 Class A shares, and
Matthews owns all of the issued and outstanding shares.

               (ii) Holdco2 has not granted any options to purchase its capital stock. Holdco2 has no
outstanding warrants to purchase, or any other securities convertible or exercisable into, any
shares of its capital stock. Holdco2 has not exercised or purported to exercise any lien over any
of its issued share capital.

               (iii) All of the Holdco2 Shares have been validly issued and fully paid. All of the Holdco2
Shares were issued in compliance with applicable securities laws and in accordance with the
articles of incorporation and bylaws of Holdco2 from time to time in force.

          (i) Ownership of Stock. Matthews is the record and beneficial owner of the number of
Holdco2 Shares, and those Holdco2 Shares are owned by Matthews free and clear of all Encumbrances,
and no commitment has been given to create an Encumbrance affecting the Holdco2 Shares. Matthews
has full authority to transfer pursuant to this Agreement all of the Holdco2 Shares owned by
Matthews, free and clear of all Encumbrances.

          (j) Marketable Title. The delivery by Matthews to the Buyer of the certificates
representing the Holdco2 Shares owned by Matthews, when duly endorsed in blank or accompanied by
stock powers endorsed in blank, will vest the Buyer on the Closing Date with good and marketable
title to all of the Holdco2 Shares, free and clear of all Encumbrances.

          (k) Residency. Matthews is not a non-resident of Canada within the meaning of the
Income Tax Act (Canada), including without restriction, section 116 thereof.

          (l) Payment of Special Dividend.

               (i) The board of directors of Holdco2 has duly authorized the payment of a special dividend in
the amount of at least C$675,000 to the shareholders of Holdco2; and

               (ii) Holdco2 has paid the special dividend to the shareholders of Holdco2.

ARTICLE IV

WARRANTIES REGARDING AES

     Each Seller hereby represents and warrants, jointly and severally, to the Buyer as follows:

     4.1 Organization. AES is a private corporation organized, duly formed and validly
existing under the laws of Alberta, Canada, with full corporate power and authority to conduct its
business as it is presently being conducted, to own and or use the properties and assets that it
purports to own or use, and to perform all its obligations under its Contracts. AES is duly
qualified to do business as a foreign corporation and is in good standing in each jurisdiction in

9

 

which the character of its properties owned or leased and the nature of its activities makes
such qualification necessary.

     4.2 Subsidiaries. AES has no direct or indirect subsidiaries. AES has no direct or
indirect stock or other equity or ownership interest (whether controlling or not) in any
corporation, association, partnership, limited liability company, joint venture, or other entity.

     4.3 Capitalization.

          (a) The authorized capital stock of AES is as set out on Exhibit J attached hereto and the
issued and outstanding capital stock of AES consists of 6,000 shares (collectively, the “AES
Shares”), and Holdco1 owns 3,000 Class A Shares and Holdco2 owns 3,000 Class B shares.

          (b) AES has not granted any options to purchase its capital stock. AES has no outstanding
warrants to purchase, or any other securities convertible or exercisable into, any shares of its
capital stock. AES has not exercised or purported to exercise any lien over any of its issued
share capital.

          (c) All of the AES Shares have been validly issued and fully paid. All of the AES Shares were
issued in compliance with applicable securities laws and in accordance with the articles of
incorporation and bylaws of AES from time to time in force.

     4.4 Financial Statements and Other Financial Information.

          (a) AES has delivered to Buyer the Year-End Financial Statements and Current Balance Sheet
(copies of which are attached as Exhibit B). Each of the Year-End Financial Statements and
Current Balance Sheet (i) were prepared in accordance with GAAP consistently applied throughout the
periods covered thereby and in a manner consistent with the past practice of AES, and (ii) fairly
and accurately present in all material respects the assets, Liabilities and financial condition of
AES as of the respective dates thereof and the results of operations and changes in cash flows of
AES for the periods then ended.

          (b) AES has no Liabilities or other material obligations of any nature (whether accrued,
absolute, contingent, or otherwise), except (i) as reflected or reserved against in the Current
Balance Sheet, or (ii) obligations arising under the Material Contracts.

     4.5 No Undisclosed Liabilities. There is no liability, contingent or otherwise, of
AES that is not reflected or reserved against in the Current Balance Sheet, other than liabilities
that are (a) liabilities incurred in the ordinary course of business and consistent with past
practices of AES since August 31, 2009; (b) liabilities that would not be required to be presented
in unaudited interim financial statements prepared in conformity with GAAP; or (c) liabilities
arising under this Agreement.

     4.6 Facilities.

          (a) Owned Real Property. AES does not currently own any real property, and has not
owned any real estate since its initial formation.

10

 

          (b) Leases or Other Agreements. Section 4.6 of the Disclosure Schedule lists all of
the leases, subleases, licenses, occupancy agreements, options, rights, concessions, or other
agreements or arrangements (written, oral, or any other character) granting to any person the right
to purchase, use or occupy any facility, to which AES is or has been a party or guarantor since its
initial formation.

     4.7 Tangible Personal Property. AES has good and marketable title to the tangible
personal property that is listed on the Current Balance Sheet, free and clear of any Encumbrances.
All such tangible property is in good operating condition and repair, subject to ordinary wear and
tear, and is usable in the ordinary course of business and, to the Knowledge of the Sellers,
conforms in all material respects to all applicable laws relating to their construction, use, and
operation.

     4.8 Contracts and Commitments.

          (a) Contracts. Section 4.8(a) of the Disclosure Schedule sets forth a complete and
accurate list of all Material Contracts to which AES is a party or bound, or to which AES is a
guarantor. Prior to the Closing Date, the Sellers have made available to Buyer true, correct, and
complete copies of all of the Material Contracts, including all amendments and supplements thereto.

          (b) Absence of Defaults. All of the Material Contracts are valid, binding, and
enforceable in accordance with their terms. AES has complied in all material respects with the
provisions of each of the Material Contracts and is not in Default thereunder, and no event or
circumstance has occurred with notice or the lapse of time or both would be the basis for a Default
thereunder.

     4.9 Permits. The Permits listed on Section 4.9 of the Disclosure Schedule
collectively constitute all of the Permits necessary to permit AES to lawfully conduct and operate
the Business in the manner that the Business is currently conducted and to permit AES to own and
use its assets in the manner in which AES currently owns and uses its assets. AES is not in
Default, nor has it received any notice of any claim of Default, with respect to any such Permit.

     4.10 No Conflict or Violation.

          (a) Neither the execution, delivery, or performance of this Agreement, nor the consummation of
the transactions contemplated herein, nor compliance by any Seller with any of the provisions
hereof, will (i) violate or conflict with any provision of the Organizational Documents of AES,
(ii) violate, conflict with, or result in or constitute a Default under, or result in the
termination of, or accelerate the performance required by, or result in a right of termination or
acceleration, or result in the creation of any Encumbrance upon or with respect to any of the
assets of AES under any of the terms, conditions, or provisions of any contract or Permit, (iii)
violate any law or Court Order, (iv) impose any Encumbrance on any of the assets of AES, or (v)
contravene, conflict with, or result in a violation of any of the terms or requirements of, or give
any governmental body the right to revoke, withdraw, suspend, cancel, terminate, or modify any
Permits that are held by AES or that otherwise relate to the Business or any of the assets of AES.

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          (b) No consent, approval, order or authorization of, or registration, declaration or filing
with, any Person (other than a governmental body) is required by or with respect to AES in
connection with the execution, delivery or performance of this Agreement or the Ancillary Documents
or the consummation of the transactions contemplated hereby or thereby.

     4.11 Books and Records. AES has made and kept Books and Records and accounts, which,
in reasonable detail, accurately and fairly reflect the activities of AES and the Business. The
corporate minute book of AES previously delivered to the Buyer accurately and adequately reflects
all material actions previously taken by the directors and officers of AES. The copies of the
shareholder records of AES previously delivered to the Buyer are true and correct and accurately
reflect all issuances and transfers of any AES Shares through and including the Closing Date. AES
has not engaged in any transaction, maintained any bank account or used any corporate funds except
for transactions, bank accounts, and funds which have been and are reflected in the normally
maintained Books and Records of AES.

     4.12 Litigation. There are no Actions pending or, to the Knowledge of the Sellers,
threatened or reasonably anticipated (a) that are against, related to, or affecting (i) AES, the
Business or the assets of AES, or (ii) any officers or directors of AES that are involved in the
operations of the Business, (b) seeking to delay, limit, or enjoin the transactions contemplated in
this Agreement, (c) against AES or any officer or manager of AES that involve the risk of criminal
liability, or (d) that are related to the Business in which AES is a claimant. AES is not in
Default with respect to or subject to any Court Order, and there are no unsatisfied judgments
against AES, the Business, or the assets of AES.

     4.13 Employment Matters.

          (a) AES has not violated any law or Court Order or Employment Statute regarding the terms and
conditions of employment of employees, former employees, or prospective employees or other labor
related matters, including without limitation any laws, orders, judgments, or awards relating to
wrongful discharge, discrimination, personal rights, wages, hours, collective bargaining, fair
labor standards, or occupational health and safety. AES is in compliance with all applicable
employment statutes. Section 4.13(a) of the Disclosure Schedule sets forth the names of all
present employees of AES. AES has withheld and paid to the appropriate governmental authority all
amounts required to be withheld from compensation paid to employees of AES and is not liable in
arrears for any Taxes or penalties or other sums for failure to withhold and pay applicable Taxes.
AES has paid in full to all of its employees or adequately accrued for in accordance with GAAP all
wages, salaries, commissions, bonuses, benefits, and other compensation due to or on behalf of such
employees. AES has no outstanding obligations towards, and is not required to make any payments
for, any pensions or similar retirement plans for any employee.

          (b) AES is not liable to make any payment to any employee or former employee by way of damages
(whether for breach of contract or otherwise) or compensation for loss of office or employment or
for redundancy, protective awards, wrongful dismissal or unfair dismissal or for failure to comply
with any order for the reinstatement or re-engagement of any employee or for any other liability
accruing from the termination of any contract of service or for services.

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          (c) No past employee has a right of return to work or has or may have a right to be reinstated
or reengaged.

          (d) AES is not engaged or involved in any dispute arising out of, affected by or otherwise
relating to the provisions of the Employment Statutes, and there are no circumstances known to the
Sellers which could give rise to any such dispute.

          (e) AES has not received notice that it has not fully complied with the requirement of and
applicable legislation concerning rights in respect of privacy and personal data.

     4.14 Compliance with Law. AES has not received any notice to the effect that, or
otherwise been advised that, it is not in compliance in any material respect with all laws and
Court Orders relating to AES, the Business, or the assets of AES, and no circumstances exist that
are reasonably likely to result in violations of any of the foregoing.

     4.15 Intellectual Property.

          (a) AES Owned Intellectual Property. Section 4.15(a) of the Disclosure Schedule sets
forth a complete and accurate list of all of the Intellectual Property owned by AES, whether
registered or unregistered. AES owns all right, title, and interest (including the sole right to
enforce), in and to all such Intellectual Property free and clear of all Encumbrances. To the
Knowledge of the Sellers, all such Intellectual Property is valid and enforceable. All
Intellectual Property owned by AES has been recorded in the appropriate recording office and any
and all maintenance fees have been paid with respect to any such Intellectual Property. There are
no actions that must be taken within ninety (90) days after the Closing Date for the purposes of
prosecuting, maintaining or renewing any such items of Intellectual Property, including the payment
of any registration, maintenance or renewal fees, or the filing of any responses to office actions.

          (b) Inbound Licensing Agreements. Section 4.15(b) of the Disclosure Schedule sets
forth a complete and accurate list of all Contracts containing a license of or right to use any
Intellectual Property from a third party to AES or pursuant to which AES must pay royalties, fees,
and similar payments to any third party that owns or is a licensor of any Intellectual Property. A
true and correct copy of each such Contract has been provided to Buyer. No third party who has
licensed any Intellectual Property to AES has ownership rights or license rights to improvements or
modifications made by or for AES in or to such Intellectual Property. No action, suit, proceeding,
hearing, investigation, or complaint is pending or, to the Knowledge of the Sellers, threatened,
nor has any claim or demand been made against AES which challenges the legality, validity,
enforceability, or ownership of the underlying Intellectual Property for each such Contract. The
consummation of the transactions contemplated in this Agreement and the Ancillary Documents will
not result in a breach, modification, cancellation, termination, suspension, or acceleration of any
payments with respect to any such Contract.

          (c) Outbound License Agreements. Section 4.15(c) of the Disclosure Schedule sets
forth a complete and accurate list of all Contracts containing a license of (or covenant not to sue
related to) Intellectual Property by AES to a third party. A true and correct

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copy of each such Contract has been provided to Buyer. The consummation of the transactions
contemplated in this Agreement and the Ancillary Documents will not result in a breach,
modification, cancellation, termination, or suspension with respect to any such Contract.

          (d) Business IP. The Intellectual Property set out in Sections 4.15(a), 4.15(b), and
4.15(c) of the Disclosure Schedule constitutes all of the Intellectual Property that is related to
or used in or held for use in connection with the operation of the Business (the “Business
IP”). No Seller or Affiliate of a Seller (other than AES) has any right, title, or interest in
or to any Business IP (including licenses of Business IP). There are no restrictions on AES’ right
to sell products owned by or offer services provided by AES, in connection with the Business, or to
transfer or license any Business IP. The Business IP is not subject to any pending or threatened
opposition, cancellation, interference, or similar proceeding. AES has not (i) transferred
ownership of, or granted any exclusive license of or exclusive right to use, or authorized the
retention of any exclusive rights to use or joint ownership of, any Intellectual Property that is
or was Business IP, to any Person, or (ii) permitted AES’ rights in such Business IP to enter into
the public domain.

          (e) Treatment of Confidential Information. AES has taken commercially reasonable
steps to protect, maintain and preserve the secrecy and confidentiality of all trade secrets and
confidential information of the Business, and any trade secrets and confidential information of
third parties provided thereto, in accordance with the laws of the applicable jurisdictions where
such trade secrets and confidential information are developed or disclosed. The Sellers have
validly assigned all Intellectual Property for the benefit of AES.

          (f) No Infringement. The Business IP and operation of the Business do not infringe
(either directly or indirectly, such as through contributory infringement or inducement of
infringement), misappropriate, or otherwise violate any rights of any Person in or to any
Intellectual Property, violate any right to privacy or publicity, or constitute unfair competition
or trade practices under the laws of any jurisdiction to which AES or the Business is subject. AES
has not received notice from any Person claiming that the Business IP or the operation of the
Business infringes, misappropriates, or otherwise violates the rights of any Person in or to any
Intellectual Property, violates any rights to privacy or publicity, or constitutes unfair
competition or trade practices under the laws of any jurisdiction (nor do the Sellers have
knowledge of any basis therefor). There is no claim, action, suit, investigation or proceeding
pending against, or, to the Knowledge of the Sellers, threatened against or affecting, AES (i)
relating to the rights of AES to the Business IP, (ii) alleging that the use of the Business IP or
any services provided, processes used or products manufactured, used, imported or sold by AES do or
may conflict with, misappropriate, infringe or otherwise violate the rights of any Person in or to
any Intellectual Property, or (iii) alleging that AES otherwise infringed, misappropriated or
violated the rights of any Person in or to any Intellectual Property. To the knowledge of the
Sellers, no Business IP has been adjudged invalid or unenforceable in whole or in part. Except as
set forth on Section 4.15(f) of the Disclosure Schedule, to the Knowledge of the Sellers, no Person
has infringed (ether directly or indirectly), misappropriated, or violated any of rights in the
Intellectual Property owned or used by AES.

          (g) Liabilities. There is no present or future liability under any agreement to (i)
provide indemnification for infringement of any third-party Intellectual Property rights, or (ii)

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provide updates, enhancements, improvements, modifications, fixes, support, or maintenance for
any material Intellectual Property used in the Business.

     4.16 Tax Matters. The Taxpayers have duly and timely filed with the appropriate Tax
authorities all Tax Returns required to be filed prior to the Closing Date. All such Tax Returns
are complete and accurate in all material respects. AES has not filed a Tax Return outside of
Canada. AES has not filed, nor been a part of or played a role in filing, a consolidated or
combined Tax Return. All Taxes due and owing by any of the Taxpayers on or before the Closing Date
(whether or not shown on any Tax Return) have been paid. Neither the Taxpayers nor any entity
liable for any Taxes (or filing a Tax Return) with respect to the Business or any of the assets of
AES is currently the beneficiary of any extension of time within which to file any Tax Return. No
claim has ever been made by a Tax authority in a jurisdiction where Tax Returns have not been filed
by any of the Taxpayers or with respect to the Business or any of the assets of AES that any of the
Taxpayers or the Business or such assets of AES are or may be subject to taxation by that
jurisdiction. Except as disclosed on Section 4.16 of the Disclosure Schedule, since September 1,
2009 and except as a result of the transactions contemplated by this Agreement, the Taxpayers have
not incurred any liability for Taxes outside the ordinary course of business other than the
transfers contemplated by this Agreement or otherwise inconsistent with past custom and practice.
No deficiencies for Taxes with respect to any of the Taxpayers, any of the assets of AES or the
Business have been claimed, proposed, or assessed by any Tax authority or other governmental
authority. There are no pending (or, based on written notice to any of the Taxpayers, threatened)
audits, assessments, investigations, disputes, claims, or other actions for or relating to any
Liability in respect of Taxes of any of the Taxpayers or Taxes with respect to any of the assets of
AES or the Business. There are no matters under discussion with any Tax authority or other
governmental authority, or known to any of the Taxypayers, with respect to Taxes that are likely to
result in any additional Liability for Taxes with respect to AES, any of the assets of AES or the
Business. AES has delivered or made available to Buyer complete and accurate copies of all
applicable Canadian Tax Returns including for the avoidance of doubt, Payroll taxes, income tax,
benefits in kind and any other tax which maybe applicable to AES, any income Tax Returns of the
Taxpayers and their predecessors for all taxable years remaining open under the applicable statute
of limitations, including, promptly upon their availability, for the most recent taxable year, and
complete and accurate copies of all correspondence with and any other relevant revenue authority
and all assessments against or agreed to by any of the Taxpayers or any predecessors since the last
day of the last taxable year, if any, for which the applicable statute of limitations either open
or closed, with respect to Taxes of any type. There are no Encumbrances for Taxes upon any
property or asset of AES (other than for current Taxes not yet due and payable).

     4.17 Banking Relationships. Section 4.17 of the Disclosure Schedule sets forth a
complete and accurate description of all arrangements that AES or the Business has with any banks,
savings and loan associations, or other financial institutions providing for checking accounts,
safe deposit boxes, borrowing arrangements, and certificates of deposit or otherwise, indicating in
each case account numbers, if applicable, and the person or persons authorized to act or sign on
behalf of AES in respect of any of the foregoing.

     4.18 No Other Agreements to Sell the Assets or Equity Interests of AES. Neither AES
nor any of its officers, Representatives, or Affiliates has any commitment or legal obligation,

15

 

absolute or contingent, to any other person or firm other than Buyer to sell, assign,
transfer, or effect a sale of any of the assets of AES, to sell or effect a sale of any equity
interest in AES, to effect any merger, consolidation, liquidation, dissolution, or other
reorganization of AES, or to enter into any agreement or cause the entering into of an agreement
with respect to any of the foregoing. AES is not now engaged in discussions or negotiations with
any party other than Buyer with respect to any of the foregoing.

     4.19 Disclosure; No Material Misstatements. The Sellers have disclosed to the Buyer
all agreements, instruments and corporate or other restrictions to which it is subject, and all
other matters known to it, that, individually or in the aggregate, could reasonably be expected to
result in a material adverse effect on the business or operations of AES. None of the other
reports, financial statements, certificates or other information furnished by or on behalf of the
Sellers to the Buyer or any of its Affiliates in connection with the negotiation of this Agreement
or any Ancillary Documents delivered hereunder (as modified or supplemented by other information so
furnished) contained, when taken as a whole at the time of delivery, any material misstatement of
fact or omits to state any material fact necessary to make the statements therein, in the light of
the circumstances under which they were made, not misleading; provided that, with respect to
projected financial information, the Sellers represent only that such information was prepared in
good faith based upon assumptions believed to be reasonable at the time. There is no fact peculiar
to AES which could reasonably be expected to have a material adverse effect or in the future is
reasonably likely to have a material adverse effect and which has not been set forth in this
Agreement or the Ancillary Documents.

     4.20 Payment of Special Dividend.

          (a) The board of directors of AES has duly authorized the payment of a special dividend in the
amount of at least C$1,350,000 to Holdco1 and Holdco2; and

          (b) AES has paid the special dividend to Holdco1 and Holdco2.

     4.21 Accounts Receivable. All accounts receivable of AES on the Current Balance Sheet
(collectively, the “Receivables”), (a) are valid and existing, (b) represent monies due for
goods sold and delivered or services rendered in the ordinary course of business, (c) are not
subject to any refunds or adjustments required by GAAP or any defenses, rights of set-off,
assignment, restrictions, security interests or other encumbrances, and (d) to the knowledge of the
Sellers are fully collectible except to the extent of the reserves therefor on the Current Balance
Sheet. There are no disputes regarding the collectability of any such Receivables for which AES
has sent a demand letter or initiated other formal debt collection proceedings. To the knowledge
of AES, (x) the debtors to which the Receivables relate are not in or subject to a bankruptcy or
insolvency proceeding, and (y) none of the Receivables have been made subject to an assignment for
the benefit of creditors

ARTICLE V

REPRESENTATIONS AND WARRANTIES

OF THE BUYER

     The Buyer hereby represents and warrants to each of the Sellers as follows:

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     5.1 Organization of Buyer. The Buyer is duly organized, validly existing, and in good
standing under the laws of its jurisdiction of organization with full corporate power and authority
to conduct its business as such business is presently being conducted, to own and or use the
properties and assets that it purports to own or use, and to perform all its obligations under this
Agreement.

     5.2 Authorization. The Buyer has all requisite corporate power and authority, and has
taken all corporate action necessary, to execute and deliver this Agreement to consummate the
transactions contemplated herein and to perform its obligations hereunder. The execution and
delivery by the Buyer of this Agreement and the consummation by the Buyer of the transactions
contemplated herein have been duly approved by all necessary corporate or other necessary actions.
No other corporate proceedings or actions on the part of the Buyer are necessary to authorize this
Agreement and the transactions contemplated herein. This Agreement has been duly executed and
delivered by the Buyer and is enforceable against the Buyer in accordance with the terms of the
Agreement, except as limited by bankruptcy, insolvency, reorganization, moratorium, or other
similar laws relating to creditor’s rights generally or by equitable principles (whether considered
in an action at law or in equity).

     5.3 No Conflict or Violation. Neither the execution, delivery, or performance of this
Agreement, nor the consummation of the transactions contemplated herein, nor compliance by the
Buyer with any of the provisions hereof, will (a) violate or conflict with any provision of the
Organizational Documents of the Buyer, (b) violate, conflict with, or result in, or constitute a
Default under, or result in the termination of, or accelerate the performance required by, or
result in a right of termination or acceleration under, or result in the creation of any
Encumbrance upon or with respect to any of the Buyer’s assets under, any of the terms, conditions
or provisions of any contract, indebtedness, note, bond, indenture, security, or pledge agreement,
commitment, license, lease, franchise, permit, agreement, authorization, concession, or other
instrument or obligation to which the Buyer is a party or by which its assets are bound, except for
any violation, conflict, Default, termination, acceleration or creation of Encumbrance which would
not have a material adverse effect on the ability of the Buyer to consummate the transactions
contemplated in this Agreement, or (c) violate any law or Court Order.

     5.4 No Brokers. Neither the Buyer nor any of its respective Representatives or
Affiliates has employed or made any agreement with any broker, finder or similar agent or any
person or firm which will result in the obligation of the Buyer or Sellers to pay any finder’s fee,
brokerage fees, or commission or similar payment in connection with the transactions contemplated
herein.

     5.5 Sophistication; Information. The Buyer is an experienced and sophisticated
investor and has such knowledge and experience in financial and business matters as are necessary
to evaluate the merits and risks of an investment in the Shares. The Buyer is able to bear the
economic risk of this investment regarding Holdco1, Holdco2 and AES, is able to hold the Shares
indefinitely and has a sufficient net worth to sustain a loss of its entire investment in Holdco1,
Holdco2 and AES in the event such loss should occur. Buyer acknowledges and affirms that (a) it
has been furnished with the information about Holdco1, Holdco2, AES and the Shares that it has
desired and requested and provided access to the books, records, facilities, equipment, other
properties and assets and (b) it has made its own independent inquiry,

17

 

investigation, analysis and evaluation of Holdco1, Holdco2 and AES and has made all such
reviews and inspections of the business, assets, results of operations, condition (financial and
otherwise) and prospects of Holdco1, Holdco2 and AES as it has deemed necessary or appropriate, and
based thereon, has formed an independent judgment concerning Holdco1, Holdco2 and AES and the
Shares, and that in making its decision to enter into this Agreement and to consummate the
transactions contemplated herein, it has relied solely on its own independent investigation,
analysis and evaluation and the representations, warranties, covenants and agreements contained in
this Agreement and has not relied on any statement or representation not made in this Agreement or
the Disclosure Schedule.

ARTICLE VI

COVENANTS AND AGREEMENTS

Each of the Sellers and the Buyer each covenant and agree with the other as follows:

     6.1 Conduct of Business Prior to the Closing. The Sellers covenant and agree that,
until the Closing Date, they will continue to conduct the business of Holdco1, Holdco2, and AES in
the ordinary course except for actions expressly permitted or prescribed by this Agreement and such
further matters as may be approved by Buyer in advance in writing.

     6.2 Access to Books and Records. Prior to the Closing Date, the Sellers will provide
the Buyer will access to any information relating to the assets or businesses of Holdco1, Holdco2,
or AES, upon reasonable request by the Buyer.

     6.3 Privacy. Each of the Sellers acknowledge and consent to the fact that Buyer is
collecting the Sellers’ personal information (as that term is defined under applicable privacy
legislation, in effect from time to time) for the purpose of completing this Agreement. Each of
the Sellers acknowledge and consent to the Buyer retaining such personal information for as long as
permitted or required by law or business practices. The Sellers further acknowledge and consent to
the fact that the Buyer may be required by applicable Laws, to provide regulatory authorities with
any personal information provided by the Sellers. Each of the Sellers represents and warrants that
it has the authority to provide the consents and acknowledgements set out in this Section
6.3. In addition to the foregoing, the Sellers each acknowledge and agree that the Buyer may
use and disclose the Seller’s personal information, and consents thereto, as follows:

          (a) for internal use with respect to managing the relationships between and contractual
obligations of the Buyer and the Sellers;

          (b) for use and disclosure for income tax related purposes, including without limitation,
where required by law, disclosure to the Canada Revenue Agency;

          (c) disclosure to any person to which the disclosure is required by court order or subpoena
compelling such disclosure and where there is no reasonable alternative to such disclosure;

          (d) disclosure to professional advisers of the Buyer in connection with the performance of
their professional services;

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          (e) disclosure to a court determining the rights of the Parties under this Agreement; or

          (f) for use and disclosure as otherwise required or permitted by law.

     6.4 Confidentiality. Each of the Sellers acknowledges that he or she has knowledge of
certain Confidential Information and that such Confidential Information is confidential and
proprietary to the Business and constitutes valuable trade secrets of the Business, which affect,
among other things, the successful conduct, furtherance, and protection of the Business and related
goodwill. Each of the Sellers hereby acknowledges that the unauthorized use or disclosure of such
Confidential Information is likely to be highly prejudicial to the interests of Buyer and its
Affiliates or their respective customers, advertisers, clients and patrons, an invasion of privacy,
or an improper disclosure of trade secrets. Each of the Sellers hereby agrees that a substantial
portion of the Purchase Price is being paid for such Confidential Information and that it
represents a substantial investment having great economic and commercial value to Buyer and its
Affiliates. Each of the Sellers hereby further acknowledges and agrees that Buyer and its
Affiliates is likely to be irreparably damaged if any of the Confidential Information was disclosed
to, or used or exploited on behalf of, any Person other than Buyer or any of its Affiliates in
violation of this Agreement. Accordingly, subject to the provisions of this Section 6.4,
each of the Sellers hereby covenants and agrees that he or she shall not, directly or indirectly,
and shall use his or her reasonable best efforts to ensure that any agents and Affiliates (each of
the Sellers and such agents and Affiliates being collectively referred to as, “Restricted
Persons”) do not, without the prior written consent of Buyer, disclose, use, exploit, furnish,
or make accessible to anyone or any other entity in violation of this Agreement, any such
Confidential Information, for the benefit of any such Restricted Person or of any third party, at
any time from and after the Closing Date until the tenth (10th) anniversary of this
Agreement, except that a Restricted Person may disclose, use, exploit, furnish or make accessible a
particular item of Confidential Information if and to the extent (but only if and to the extent)
that such item is or becomes generally known on a non-confidential basis to the public or persons
in the industry not in violation by a Restricted Person of this Section 6.4, in which Buyer
or AES is engaged.

     6.5 Non-Competition.

          (a) Each of the Sellers hereby agrees that for a five (5) year period following the Closing
Date such Seller will not in any capacity, or in association with others, directly or indirectly,
as advisor, agent, owner, partner, stockholder, beneficial owner, or in any other capacity:

               (i) engage in the Business or in any business activity that competes with the Business in
Canada or elsewhere in the world (the “Competitive Activities”);

               (ii) own any interest in, manage, operate, join, or control any business or organization that
engages in a Competitive Activity;

               (iii) solicit (directly or indirectly) for employment any person or entity who is employed by
AES (other than persons or entities (A) who respond to any public

19

 

advertising without any other direct or indirect solicitation or (B) whose employment by any
of the Buyer or AES has been terminated prior to the commencement of discussions with such person
or entity); and

               (iv) solicit (directly or indirectly) for the benefit of a Competitive Activity or entice
customers or distribution partners of AES to cease doing business with or reduce their relationship
with AES;

provided, however, that the ownership of less than five percent (5%) of the outstanding equity
interests in a publicly traded Person will not constitute a violation of this Section
6.5(a) so long as such Seller or such other Restricted Person does not have any active
participation in the management of such entity.

          (b) Remedies. Each of the Sellers hereby expressly acknowledges that the covenants
contained in this Section 6.5 are integral to the purchase of the Shares by Buyer and that
without the protection of such covenants, Buyer would not have entered into this Agreement. Each
of the Sellers hereby further acknowledges and agrees that money damages will be impossible to
calculate and may not adequately compensate Buyer and/or its Affiliates in connection with an
actual or threatened breach by a Restricted Person of the provisions of this Section 6.5.
Accordingly, on his or her own behalf and on behalf of each of the other Restricted Persons, each
of the Sellers hereby expressly waives all rights to raise the adequacy of the Buyer’s remedies at
law as a defense if the Buyer seeks to enforce by injunction or other equitable relief the due and
proper performance and observance of the provisions of Section 6.5. In addition, the Buyer
shall be entitled to pursue any other available remedies at law or equity, including the recovery
of money damages, in respect of the actual or threatened breach of the provisions of this
Section 6.5. Each of the Sellers hereby expressly waives any right to assert inadequacy of
consideration as a defense to enforcement of the covenants in this
Section 6.5 should such
enforcement ever become necessary.

     6.6 Further Assurances. Upon the terms and subject to the conditions contained
herein, the Parties agree to (a) use all commercially reasonable efforts to take, or cause to be
taken, all actions and to do, or cause to be done, all things necessary, proper, or advisable to
consummate and make effective the transactions contemplated in this Agreement, (b) execute any
documents, instruments, assignments or conveyances of any kind which may be reasonably necessary or
advisable to carry out any of the transactions contemplated herein, including, without limitation,
any assignments of Intellectual Property and (c) cooperate with each other in connection with the
foregoing.

     6.7 Publicity. No Seller shall reveal publicly the terms of this Agreement or of the
Ancillary Documents except as required by law (including, if applicable, under applicable
securities laws) without the prior written consent of the Buyer. The Parties agree that each Party
may reveal the terms of this Agreement to any Representative or other advisor of a Party for
purposes of Tax planning, responding to any dispute that may arise as a result of this Agreement or
any other matter related to the performance by a Party of its obligations under this Agreement.

     6.8 Tax Matters.

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          (a) Prior to the Effective Date, the Sellers will have caused Holdco1, Holdco2 and AES to file
all federal and provincial income Tax Returns for the fiscal year ended August 31, 2009 and will
have provided Buyer with copies of such Tax Returns.

          (b) The Parties hereby acknowledge that the transactions contemplated by this Agreement will
trigger the year-end for Holdco1, Holdco2, and AES and consequent obligations for the filing of
corporate Tax Returns for the periods immediately preceding the Closing Date (the “Stub Periods”).
The Buyer shall prepare and file the Tax Returns for Holdco1, Holdco2, and AES for the Stub Period.
Before Buyer files such Tax Returns, Buyer will give the Sellers an opportunity to review and
comment on such Tax Returns; provided that the Buyer has the sole discretion, acting reasonably,
whether to accept any of the Sellers’ comments with respect to such Tax Returns.

          (c) In the event that Buyer files any amended Tax Return or changes any related elections
relating to a period (or portion thereof) ending on or before the Closing Date (a “Tax Return
Amendment”), Buyer will give the Sellers an opportunity to review and comment on such Tax
Return Amendment; provided that the Buyer has the sole discretion, acting reasonably, whether to
accept any of the Sellers’ comments with respect to such Tax Return Amendment.

          (d) Sellers shall provide the Buyer with such cooperation and information as it reasonably may
request with respect to Holdco1, Holdco2 and AES in filing any Tax Return, Tax Return Amendment or
claim for refund, determining a liability for Taxes or a right to a refund of Taxes or
participating in or conducting any audit or other proceeding in respect of Taxes. Sellers shall
bear their own expenses in complying with the foregoing provisions.

     6.9 Repayment of Indebtedness. The Sellers hereby acknowledge that AES has made a
Special Dividend to Holdco1 and Holdco2; and that in connection with that Special Dividend, each
Seller advanced to AES the amount of C$100,000 which is evidenced by a promissory note payable to
such Seller (each a “Dividend Promissory Note”). The Sellers hereby agree that regardless
of the terms and conditions contained in the Dividend Promissory Notes, from and after the Closing
Date the Buyer will have no obligation to repay any portion of the Dividend Promissory Notes until
the collected accounts receivables of AES exceeds C$200,000.

ARTICLE VII

CONDITIONS TO THE CLOSING

     7.1 Conditions to Obligations of the Sellers. The obligations of the Sellers to
consummate the transactions contemplated by this Agreement will be subject to the fulfillment by
Buyer as of the Closing (as determined in the reasonable judgment of the Sellers), of each of the
following conditions:

          (a) Accuracy of Representations and Warranties. The representations and warranties of
Buyer contained in ARTICLE V of this Agreement will be true and correct in all material
respects as of the Closing (other than such representations and warranties as are expressly made as
of another date);

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          (b) No Adverse Order. No Governmental Agency or court of competent jurisdiction will
have issued any statute, rule, regulation, or other order which has the effect of making the
transactions contemplated by this Agreement illegal or otherwise restraining or prohibiting
consummation of such transactions; and

          (c) No Litigation. No suit, claim, cause of action, arbitration, investigation or
other proceeding contesting, challenging or seeking to alter or enjoin or adversely affect the sale
and purchase of the Holdco1 Shares, the Holdco2 Shares and the AES Shares, or any other transaction
contemplated hereby, will be pending or threatened.

     7.2 Conditions to Obligations of Buyer. The obligations of Buyer to consummate the
transactions contemplated by this Agreement will be subject to the fulfillment by the Sellers as of
the Closing (as determined in the reasonable judgment of the Buyer), of each of the following
conditions:

          (a) Accuracy of Representations and Warranties. The representations and warranties of
Sellers contained in ARTICLE III and ARTICLE IV of this Agreement will be true and correct in all
material respects as of the Closing;

          (b) Compliance with Covenants. The Sellers will have performed or complied with all
of the covenants and agreements required by this Agreement to be performed or complied with by the
Sellers at or before the Closing;

          (c) Delivery of Stock Certificates. The Sellers will have delivered, and Buyer will
have received, the Holdco1 Shares, Holdco2 Shares and the AES Shares at Closing together with
properly executed stock powers;

          (d) No Adverse Order. No Governmental Agency or court of competent jurisdiction will
have issued any statute, rule, regulation, or other order which has the effect of making any of the
transactions contemplated by this Agreement illegal or otherwise restraining or prohibiting
consummation of such transactions; and

          (e) No Litigation. No suit, claim, cause of action, investigation or other proceeding
contesting, challenging or seeking to alter, enjoin or adversely affect the sale and purchase of
the Holdco1 Shares, the Holdco2 Shares or the AES Shares or any other transaction contemplated
hereby will be pending or to the knowledge of any of the Parties, threatened.

ARTICLE VIII

EARN-OUT PAYMENTS

     8.1 Earn-Out Payments. The Buyer will pay to the Sellers an Earn-Out Payment (if any)
upon the satisfaction of certain financial milestones for the years 2010 and 2011, in accordance
with this ARTICLE VIII.

     8.2 Determination of Earn-Out Payments.

          (a) No later than ninety (90) days after the completion of the 2010 Earn-Out Period and the
2011 Earn-Out Period, Buyer shall deliver to the Sellers a certificate of its chief

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executive officer or its chief financial officer setting forth in reasonable detail Buyer’s
calculations of the Earn-Out Payment for the 2010 Earn-Out Period or the 2011 Earn-Out Period, as
applicable (each, an “Earn-Out Notice”). For a period of fifteen (15) days following the
Sellers’ receipt of such Earn-Out Notice, the Sellers (acting together) may request from Buyer
additional financial information or other supporting documentation for any items relating to the
calculations of such Earn-Out Payment. Buyer shall promptly deliver such requested information and
documentation to the Sellers not later than fifteen (15) days following receipt of the Sellers’
request. The Sellers (acting together) shall have the right within thirty (30) days following the
later of Sellers’ receipt of such Earn-Out Notice or Sellers’ receipt of the additional information
requested (provided, however, that Sellers shall be deemed to have received all
such information unless Sellers deliver to Buyer, within five (5) days of their receipt of
information from Buyer that Buyer indicates is responsive, written notice that specifies with
particularity the information that Sellers believe was not so delivered) to object to Buyer’s
calculation of such Earn-Out Payment as set forth in such Earn-Out Notice. Any objection made by
the Sellers shall be accompanied by a detailed explanation of the basis for such objection together
with any materials that support the Seller’s objections. Buyer and the Sellers shall meet to
resolve any differences in their respective positions with respect to Buyer’s calculation of such
Earn-Out Payment as set forth in such Earn-Out Notice. If the Parties are unable to agree upon the
amount of such Earn-Out Payment, Buyer or the Sellers may submit the matter to be resolved through
a binding arbitration procedure conducted in accordance with Section 8.2(b). If there is
no timely objection by the Sellers (acting together) as provided above, Buyer’s calculation of such
Earn-Out Payment as set forth in such Earn-Out Notice shall be binding and final for purposes of
this Agreement. If there is a timely objection by the Sellers as provided above, such Earn-Out
Payment set forth in such Earn-Out Notice as revised, if applicable, by the agreement of Buyer and
the Sellers or through arbitration as provided in Section 8.2(b), as applicable, shall be
binding and final for purposes of this Agreement.

          (b) If Sellers (acting together) timely object to any determinations set forth in the Earn-Out
Notice, then the Sellers (acting together) shall refer such dispute to BDO Dunwoody LLP, and if BDO
Dunwoody is unavailable, the Parties shall refer the dispute to a nationally recognized accounting
firm acceptable to the Buyer and the Sellers, which accounting firm shall make a final and binding
determination as to all such matters in dispute which must have been raised prior to submitting
such dispute to such accounting firm as provided for in Section 8.2(a) above (and only such
matters) on a timely basis and promptly shall notify the Sellers in writing of its resolution. The
accounting firm shall be instructed by the Buyer and the Sellers (acting together) to resolve all
such matters in dispute within thirty (30) days of its engagement consistent with the terms of this
Agreement. Buyer and the Sellers shall each bear and pay one-half of the fees and other costs
charged by the accounting firm. Buyer and the Sellers shall cooperate and provide each other and
the accounting firm access to their respective books and records as are reasonably requested in
connection with the matters addressed in this Section 8.2(b).

          (c) Buyer and the Sellers agree that they will, and that they will cause their respective
representatives to, cooperate and assist in the calculation of the Earn-Out Payment for either the
2010 Earn-Out Period or the 2011 Earn-Out Period and in the conduct of the reviews referred to in
the foregoing sections hereof, including making available, to the extent necessary, books, records,
work papers and personnel.

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     8.3 Payment of the Earn-Out Payments. Following the final determination of the
Earn-Out Payment for either the 2010 Earn-Out Period or the 2011 Earn-Out Period in accordance with
Section 8.2(a), if there is an Earn-Out Payment owing to the Sellers, Buyer shall promptly
(but in any event within five (5) Business Days of such final determination) pay to each of Cameron
and Matthews one-half of such Earn-Out Payment by wire transfer in immediately available funds to
such account as each Seller may direct in writing.

     8.4 Earn-Out Payment Limitations. Notwithstanding anything to the contrary contained
herein, the aggregate of the 2010 Earn-Out Payment and the 2011 Earn-Out Payment shall in no event
exceed C$750,000.

     8.5 Operation of the Business. Sellers hereby acknowledge and agree that Buyer shall
have the right to operate the Business, AES, Holdco1 and Holdco2 in its sole and absolution
discretion, and in no event shall Buyer have any obligation or duty to the Sellers to attempt to
maximize any Earn-Out Payment.

     8.6 Definitions. The following terms used in this ARTICLE VIII shall have the
following meanings:

          (a) “Earn-Out Payment” means the 2010 Earn-Out Payment or the 2011 Earn-Out Payment,
as applicable.

          (b) “Net Revenue” means the gross revenue of AES related to the Business less returns,
allowances and credits, as such amounts are determined by the Buyer in accordance with GAAP, and as
reflected in the consolidated financial statements of Mitcham Industries, Inc.

          (c) “2010 Earn-Out Payment” is based on the Net Revenues for the 2010 Earn-Out Period
and is determined as follows:

	 	 	 
	Net Revenue for the 2010 Earn-Out Period	 	2010 Earn-Out Payment
	Less than C$3,100,000

	 	Zero
	 
	 	 
	C$3,100,000 or more up to C$3,750,000

	 	C$150,000
	 
	 	 
	More than C$3,750,000

	 	C$300,000

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          (d) “2011 Earn-Out Payment” is based on the Net Revenues for the 2011 Earn-Out Period
and is determined as follows:

	 	 	 
	Net Revenue for the 2011 Earn-Out Period	 	2011 Earn-Out Payment
	Less than C$4,000,000

	 	Zero
	 
	 	 
	C$4,000,000 or more up to C$4,250,000

	 	C$250,000
	 
	 	 
	More than C$4,250,000

	 	C$450,000

          (e) “2010 Earn-Out Period” means the twelve month period beginning on the first day of
the month in which the Closing Date occurs.

          (f) “2011 Earn-Out Period” means the twelve month period beginning on the first date
after the end of the 2010 Earn-Out Period.

ARTICLE IX

LIABILITY AND INDEMNIFICATION

     9.1 Survival of Representations, Etc. All of the representations and warranties made
by each Party in this Agreement shall survive for a period of (and claims based upon or arising out
of such representations and warranties may be asserted at any time before the date which shall be)
twenty-four (24) months following the Closing Date, except that the representations and warranties
made in Sections 3.1(f), 3.1(j), 3.2(f), 3.2(j) and 4.16 shall survive indefinitely. The
termination of the representations and warranties provided herein shall not affect the rights of a
Party in respect of any Claim (as defined below) made by such Party in a writing received by the
applicable Party prior to the expiration of the applicable survival period provided herein.

     9.2 Indemnification by the Sellers. Subject to limits set forth in
Section 9.8, each of the Sellers shall, jointly and severally, indemnify, save, defend, and
hold harmless the Buyer and its Affiliates and their respective Representatives, from and against
any and all claims, losses, liabilities, obligations, damages, lawsuits, deficiencies, demands,
costs, expenses (including reasonable attorneys’ fees and all amounts paid in the investigation,
defense, or settlement of any of the foregoing) (collectively “Claims”) in connection with,
arising out of or resulting from any breach of any (a) representation or warranty contained in
ARTICLE IV, and (b) agreement or covenant by the Sellers contained in or made pursuant to
this Agreement or any of the transactions contemplated herein. Where any liability of the Sellers
has already been reserved or accounted for in the calculation of Final Net Working Capital, the
Sellers’ liability for indemnification hereunder shall be credited accordingly so as to avoid
duplication.

     9.3 Indemnification by Cameron. Subject to limits set forth in Section 9.8,
Cameron shall indemnify, save, defend, and hold harmless the Buyer and its Affiliates and their
respective Representatives, from and against any and all Claims in connection with, arising out of
or resulting from (a) any breach of any representation or warranty contained in Section
3.1, and (b) agreement or covenant by Cameron (severally and not jointly with the other Seller)
contained in or made pursuant to this Agreement or any of the transactions contemplated herein.

     9.4 Indemnification by Matthews. Subject to limits set forth in Section 9.8,
Matthews shall indemnify, save, defend, and hold harmless the Buyer and its Affiliates and their
respective

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Representatives, from and against any and all Claims in connection with, arising out of or
resulting from (a) any breach of any representation or warranty contained in Section 3.2,
and (b) agreement or covenant by Matthews (severally and not jointly with the other Seller)
contained in or made pursuant to this Agreement or any of the transactions contemplated herein.

     9.5 Indemnification by the Buyer. Subject to limits set forth in Section 9.8,
the Buyer hereby agrees to indemnify and hold the Sellers harmless from and against any and all
Claims in connection with, arising out of, or resulting from any breach of any representation,
warranty, agreement or covenant on the part of the Buyer contained in or made pursuant to this
Agreement or any of the transactions contemplated herein.

     9.6 Indemnification Procedures.

          (a) If any third party asserts any claim against a indemnified person which would entitle such
person to indemnification under Sections 9.2, 9.3, 9.4, or 9.5 (the “Indemnified
Party”), it shall give notice of such claim to the Party from whom it intends to seek
indemnification (the “Indemnifying Party”) and the Indemnifying Party shall have the right
to assume the defense of such claim, subject to the provisions of this Section. The failure of the
Indemnified Party to notify the Indemnifying Party of such claim shall not relieve the Indemnifying
Party of any liability that the Indemnifying Party may have with respect to such claim, except to
the extent that the defense is materially prejudiced by such failure. The Indemnified Party shall
have the right to participate in the defense of such claim at its expense, in which case the
Indemnifying Party shall cooperate in providing information to and consulting with the Indemnified
Party about the claim. If the Indemnifying Party fails to assume the defense of any such claim
within fifteen (15) days after written notice of such claim has been given by the Indemnified Party
to the Indemnifying Party, the Indemnified Party may defend against or settle such claim with
counsel of its own choosing at the expense of the Indemnifying Party.

          (b) If the Indemnifying Party assumes the defense of such a claim, no settlement thereof may
be effected by the Indemnifying Party without the Indemnified Party’s prior written consent unless
(A) there is no finding or admission of any violation of Law or any violation of the rights of any
Person and no effect on any other claim that may be made against the Indemnified Party, (B) the
sole relief provided is monetary damages that have been paid in full by the Indemnifying Party, and
(C) the settlement includes, as an unconditional term thereof, the giving by the claimant or the
plaintiff to the Indemnified Party of a release in form and substance reasonably satisfactory to
the Indemnified Party, from all liability in respect of such claim.

     9.7 Tax Indemnity.

          (a) Subject to Section 9.7(c), Sellers hereby jointly and severally, indemnify, and
agree to save, defend and hold harmless Buyer and its Affiliates and their respective
Representatives, from and against any Tax attributable to AES, Holdco1 and/or Holdco 2, or arising
out of or related to the operation of the Business, accruing prior to the Closing Date to the
extent not reserved for in the Final Net Working Capital (a “Tax Deficiency”). For the
avoidance of doubt, a Tax Deficiency shall not include any amount that results from the Buyer’s

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preparation and filing of any Tax Return Amendment for a period (or portion thereof) that
precedes the Closing Date, except where such refiling is the result of an audit, investigation,
inquiry or other government initiated assessment or action.

          (b) Buyer shall have the sole control and authority over (i) the filing of all Tax Returns
after the Closing Date, (ii) communications and negotiations with any taxing authorities, and (iii)
the settlement, negotiation or resolution of any audits, assessments or disputes.

          (c) Subject to Section 9.9, in the event of any Tax Deficiency, the Buyer shall give
the Sellers written notice of such Tax Deficiency and shall reduce the Tax Reserve Amount by the
amount of the Tax Deficiency; and the Purchase Price shall be reduced by the same amount.

          (d) Within thirty (30) days after the expiration of all statute of limitations for any Taxes
arising or accruing prior to the Closing Date (including tax periods for which filings are made
after the Closing Date), the Buyer will pay to the Sellers (one-half to Cameron and one-half to
Matthews) in immediately available funds by wire transfer to such account as each Seller may direct
in writing the excess (if any) of the Tax Reserve Amount over any reductions pursuant to Section
9.7(c), together with interest on such excess calculated at six percent (6%) per annum (calculated
on a semi-annual basis) from the Closing Date to the payment date. For example, if there is a Tax
Deficiency of C$200,000 assessed against the Tax Reserve Amount, the interest would be calculated
on C$100,000 from the Closing until the payment date.

     9.8 Limitations on Liability. Notwithstanding anything to the contrary contained in
this Agreement, for breaches of representations and warranties by third parties under Article
III and Article IV, the Sellers will not be liable to Buyer unless and until the
aggregate amount of damages related to such breach(es) exceeds an accumulated total of C$25,000.
For the avoidance of doubt, the foregoing limitations do not apply to any breach of a covenant
hereunder by any Seller and do not limit or apply to the Buyer’s rights to recover any Tax
Deficiency under Section 9.7 and shall not apply to any representation or warranty claim
that involves allegations of any fraud on the part of the Sellers or any of them.

     9.9 Right of Setoff. The Parties hereby agree that the Buyer shall have the right to
set-off any amounts owed by either or both of the Sellers to Buyer for any claim against or
liabilities of either or both of the Sellers under this Agreement, in accordance with the
following:

          (a) The Buyer shall provide a written notice to the Seller(s), together with supporting
documentation, prior to making a set-off of any amounts owed under this Agreement. Such notice
shall include the amount of the set-off, the basis for the set-off and what amounts will be set-off
against the Cameron Note or the Matthews Note, as applicable, the Earn-Out Payments or the Tax
Reserve Amount or some combination of the foregoing.

          (b) If the claim of set-off relates to any claim or liability arising out of or under
Section 9.3, then the Buyer may set-off such amount against the Cameron Note only or any
Earn-Out Payment owing to Cameron.

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          (c) If the claim of set-off relates to any claim or liability arising out of or under
Section 9.4, then the Buyer may set-off such amount against the Matthews Note only or any
Earn-Out Payment owing to Matthews.

          (d) If the claim of set-off relates to any claim or liability arising out of or under
Section 9.7, then the Buyer may set-off such amount first against the Tax Reserve Amount
and then if any additional amounts are owing in accordance with Section 9.9(e).

          (e) If the amounts owed by either or both of the Sellers to the Buyer relate to any claim or
liability arising out of any other section of this Agreement, then the Buyer may set-off such
amount (in its sole and absolute discretion) against the Cameron Promissory Note, the Matthews
Promissory Note or any Earn-Out Payments, providing that any set-off is allocated against each
Seller equally.

          (f) In the event that the Sellers object to the set-off amount, then applicable Seller or
Sellers shall provide the Buyer with written notice thereof within thirty (30) days after receiving
the notice provided for in Section 9.9(a) and shall include reasonable detail regarding
such objections with supporting documentation. If the Buyer and the Seller(s), working in good
faith, are unable to agree on such amount within sixty (60) days of receipt of Sellers’ notice,
then either the Buyer or the Seller(s) may refer such dispute to BDO Dunwoody LLP or, if that firm
declines to act as provided in this Section 9.9(f), the Parties shall refer the dispute to
a nationally recognized accounting firm or law firm acceptable to both the Sellers and the Buyer,
which firm shall make a final and binding determination as to all matters in dispute (and only such
matters) on a timely basis (and in any event within 135 days following the Closing Date) and
promptly shall notify the Parties in writing of its resolution. Such accounting firm handling the
dispute resolution shall not have the power to modify or amend any term or provision of this
Agreement. Each of the Buyer and the Sellers shall bear and pay one-half of the fees and other
costs charged by such accounting firm or law firm.

ARTICLE X

TERMINATION, AMENDMENT AND WAIVER

     10.1 Termination. This Agreement may be terminated at any time prior to the Closing:

          (a) by the mutual written consent of the Sellers and Buyer;

          (b) by either the Sellers or Buyer if there will have been instituted, pending or threatened
(and not withdrawn) any action or proceeding by any Governmental Agency or court of competent
jurisdiction, or there will be in effect any judgment, decree or order of any Governmental
Authority or court of competent jurisdiction, seeking to prohibit or limit Buyer from exercising
all material rights and privileges pertaining to its ownership of Holdco1, Holdco2 and AES, or
which materially adversely affects the valuation of the assets of Holdco1, Holdco2 or AES which
forms the basis of Buyer’s Purchase Price from the Effective Date to the Closing;

          (c) by Buyer, if the conditions set forth in Section 7.2 have not been complied with
or performed in any respect and such non-compliance or non-performance is not cured or

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eliminated (or by its nature cannot be cured or eliminated) by the Sellers on or before March
15, 2010; or

          (d) by the Sellers, if the conditions set forth in Section 7.1 above have not been
complied with or performed in any respect and such non-compliance or non-performance is not cured
or eliminated (or by its nature cannot be cured or eliminated) by Buyer on or before March 15,
2010.

     10.2 Effect of Termination. In the event of termination in accordance with
Section 10.1 hereof, this Agreement will forthwith become void and there will be no
liability on the part of any Party hereto.

     10.3 Waiver. At any time prior to the Closing, any Party may in its sole discretion:

          (a) extend the time for the performance of any of the obligations or other acts of the other
Parties hereto;

          (b) waive any inaccuracies in the representations and warranties contained herein or in any
document delivered pursuant hereto; or

          (c) waive compliance with any of the agreements or conditions contained herein.

Any such extension or waiver will be valid if set forth in an instrument in writing signed by the
Party to be bound thereby.

ARTICLE XI

DEFINITIONS AND CONSTRUCTION

     11.1 Defined Terms. As used herein, the terms below shall have the following
meanings. Any such term, unless the context otherwise requires, may be used in the singular or
plural, depending upon the reference.

     “2010 Earn-Out Payment” shall have the meaning ascribed to such term in Section
8.6(c).

     “2010 Earn-Out Period” shall have the meaning ascribed to such term in Section
8.6(e).

     “2011 Earn-Out Payment” shall have the meaning ascribed to such term in Section
8.6(d).

     “2011 Earn-Out Period” shall have the meaning ascribed to such term in Section
8.6(f).

     “AES” shall have the meaning ascribed to such term in the recitals to this Agreement.

     “AES Shares” shall have the meaning ascribed to such term in Section 4.3.

     “Action” shall mean any action, complaint, claim, suit, litigation, proceeding,
employment dispute, arbitration, governmental audit, inquiry, criminal prosecution, civil or
criminal investigation, or unfair labor practice charge or complaint.

29

 

     “Affiliate” shall mean, when used with reference to any specified Person, any other
Person directly or indirectly controlling, controlled by, or under direct or indirect common
control with, such specified Person. For purposes of this definition, “control,” when used with
respect to any specified Person, means the power to direct or cause the direction of management or
policies of such Person, directly or indirectly, whether through the ownership of voting
securities, by contract or otherwise.

     “Ancillary Documents” shall mean the Cameron Employment Agreement, the Van Caulart
Employment Agreement, the Exclusive Marketing Agreement, the Cameron Promissory Note, the Matthews
Promissory Note and any other documents delivered by a Party on the Closing Date in connection with
the transactions contemplated by this Agreement.

     “Books and Records” shall mean all business records, data, documents, management
information systems (including related computer software and electronic forms of data and
information), files, customer lists, supplier lists, blueprints, specifications, designs, drawings,
plans, operation or maintenance manuals, bids, personnel records, invoices, sales literature, all
Tax Returns and all worksheets, notes, files, or documents related thereto, and all other books and
records maintained by Holdco1, Holdco2 and AES.

     “Business” shall mean the historical, current, or planned future business or business
activities of AES as of the Closing Date, which shall include the research, design, manufacture,
sale and lease of heli-support equipment and services for use in the seismic survey industry. For
the avoidance of doubt, “Business” shall not include the testing or maintenance of seismic cable or
the production and manufacture of helicopter tracking and navigation software and hardware systems
by Geo-Check Cable Solutions Ltd. and Absolute Tracking Solutions Ltd.

     “Business Day” shall mean a day other than Saturday, Sunday, or any day on which banks
located in Calgary, Alberta, Canada are authorized or obligated to close.

     “Business IP” shall have the meaning ascribed to such term in Section 4.15(b).

     “Buyer” shall have the meaning ascribed to such term in the opening paragraph of this
Agreement.

     “Buyer’s Determination” shall have the meaning ascribed to such term Section
1.3(a).

     “C$” shall mean the Canadian dollar.

     “Cameron” shall have the meaning ascribed to such term in the opening paragraph of
this Agreement.

     “Cameron Employment Agreement” means that certain Employment Agreement between the
Buyer and Brett Cameron attached hereto as Exhibit D.

     “Cameron Promissory Note” shall mean that certain promissory note in favor of Cameron
in the principal aggregate amount of C$750,000 attached hereto as Exhibit F.

     “Claim” shall have the meaning ascribed to such term in Section 9.2.

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     “Closing” means the consummation of the transactions contemplated by this Agreement.

     “Closing Date” shall have the meaning ascribed to such term in Section 2.1.

     “Code” means the Internal Revenue Code of 1986, as amended.

     “Competitive Activities” has the meaning ascribed to such term in Section
6.5(a)(i). The Competitive Activities shall include the design, development, manufacture,
sale, lease, or rental of products, equipment or services for use in seismic acquisition surveys
including, but not limited to, those related to helicopter assisted deployment and retrieval of
equipment. For the avoidance of doubt, “Competitive Activities” shall not include the testing or
maintenance of seismic cable or the production and manufacture of helicopter tracking and
navigation software and hardware systems by Geo-Check Cable Solutions Ltd. and Absolute Tracking
Solutions Ltd.

     “Confidential Information” shall mean any and all trade secrets, confidential business
or technical information, and proprietary information and materials, whether or not stored in any
medium, owned by AES, including, but not limited to, business information, technology, technical
documentation, product or service specifications, marketing plans, research and development,
designs, formulae, computer programs, pricing information, financial information and information
relating to existing, previous and potential suppliers, customers, and contracts.

     “Contract” shall mean any agreement, contract, note, loan, evidence of indebtedness,
purchase order, letter of credit, indenture, security or pledge agreement, franchise agreement,
undertaking, covenant not to compete, license, instrument, obligation, promise or commitment (in
each case whether written or oral) to which AES is a party or is bound.

     “Court Order” shall mean any judgment, decision, consent decree, injunction, ruling,
or order of any federal, state, local, or foreign court or governmental agency, department or
authority that is binding on any Person or its property under applicable law.

     “Current Balance Sheet” shall mean the unaudited balance sheet attached hereto as
Exhibit B.

     “Default” shall mean (a) a breach of or default under any Contract, Lease, or Permit,
(b) the occurrence of an event that with the passage of time or the giving of notice or both would
reasonably be expected to constitute a breach of or default under any Contract, Lease, or Permit,
or (c) the occurrence of an event that with or without the passage of time or the giving of notice
or both would reasonably be expected to give rise to a right of termination or acceleration under
any Contract, Lease, or Permit.

     “Disclosure Schedule” shall mean the disclosure schedule to this Agreement.

     “Dividend Promissory Note” shall have the meaning ascribed to such term in Section
6.9.

     “Earn-Out Notice” shall have the meaning ascribed to such term in Section
8.2(a).

     “Earn-Out Payment” shall have the meaning ascribed to such term in Section
8.6(a).

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     “Effective Date” shall have the meaning ascribed to such term in the opening paragraph
to this Agreement.

     “Employment Statutes” means all legislation (whether of Canada, any part thereof, or
elsewhere) relating in any way to the employment of employees or other workers (whether
individually or collectively) or the terms on which they are employed and including, for the
avoidance of doubt, any such legislation relating to health and safety.

     “Encumbrance” shall mean any lien, pledge, option, charge, community property
interest, equitable interest, right of first refusal, or restriction of any kind, easement,
security interest, deed of trust, mortgage, pledge, hypothecation, right-of-way, encroachment,
encumbrance, or other right of third parties, whether voluntarily incurred or arising by operation
of law, and includes, without limitation, any voting trusts or stockholders agreements or any
agreement to give any of the foregoing in the future, and any contingent sale or other title
retention agreement or lease in the nature thereof.

     “Exclusive Marketing Agreement” means that certain Exclusive Marketing Agreement
among Buyer, Cameron and Matthews attached hereto as Exhibit C.

     “Final Net Working Capital” shall have the meaning ascribed to such term in
Section 1.3(c).

     “GAAP” means the accounting principles generally accepted in Canada as in effect from
time to time.

     “Government Agency” means any government or any public, statutory, governmental
(including a local government), semi-governmental, or judicial body, entity, department or
authority and includes any self-regulatory organization established under statute.

     “Holdco1” shall have the meaning ascribed to such term in the recitals of this
Agreement.

     “Holdco1 Shares” shall mean all of the issued and outstanding stock in Holdco1.

     “Holdco2” shall have the meaning ascribed to such term in the recitals of this
Agreement.

     “Holdco2 Shares” shall mean all of the issued and outstanding stock in Holdco2.

     “Indemnified Party” shall have the meaning ascribed to such term in Section
9.6(a).

     “Indemnifying Party” shall have the meaning ascribed to such term in Section
9.6(a).

     “Intellectual Property” shall mean any and all rights in or affecting intellectual or
industrial property or other proprietary rights, existing now or in the future in Canada or
anywhere worldwide. Intellectual Property includes, without limitation, any and all rights in, to,
or subsisting in the following:

          (a) all issued patents, reissued or reexamined patents, revivals of patents, divisions,
continuations, and continuations-in-part of patents, all renewals and extensions

32

 

thereof, utility models, registrations and certificates of invention, regardless of
country or formal name;

          (b) all published or unpublished non-provisional and provisional patent applications,
including the right to file other or further applications, reexamination proceedings,
invention disclosures, and records of invention;

          (c) all registered or unregistered copyrights, copyrightable works, including, without
limitation, all rights of authorship, use, publication, reproduction, distribution,
performance, transformation, moral rights, and ownership of copyrightable works, the right
to create derivative works, and all applications for registration, registrations, renewals,
and extensions of registrations, together with all other interests accruing by reason of
international copyright;

          (d) all trademarks, service marks, logos, trade names, Internet domain names, slogans,
corporate names, together with the goodwill of the business associated therewith, all
applications for registration and registrations thereof, renewals thereof, the right to
bring opposition and cancellation proceedings and any and all rights under the laws of trade
dress;

          (e) all proprietary information and materials, whether or not patentable or
copyrightable, and whether or not reduced to practice, including without limitation all
technology, ideas, research and development, inventions, designs, manufacturing and
production processes and techniques, specifications, know-how, formulae, customer and
supplier lists, pricing and cost information, business and marketing plans, shop rights,
designs, drawings, patterns, trade secrets, confidential information, technical data,
databases, data compilations and collections, computer programs, and all hardware, software
and processes; and

          (f) all claims, causes of action, and rights to sue for past, present, and future
infringement or unauthorized use of any of the foregoing intellectual and other proprietary
rights set forth in the foregoing paragraphs (a) through (e), the right to file applications
and obtain registrations, and all rights arising therefrom and pertaining thereto.

     “Knowledge of the Sellers” shall mean the knowledge Cameron and/or Matthews relating
to a particular matter; and for purposes of the foregoing, Cameron and Matthews shall be deemed to
have knowledge of a particular matter if, in the prudent exercise of his duties and
responsibilities in the ordinary course of business, he should have known of such matter, after
reasonable inquiry.

     “Leases” shall mean all of the existing leases with respect to the personal or real
property of AES.

     “Liabilities” means all liabilities, losses, damages, costs, interest, fees,
penalties, fines, assessments, forfeiture and expenses of whatever description (whether actual,
contingent or materially prospective).

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     “Material Contracts” shall mean any and all written and oral agreements, contracts,
commitments and understandings to which AES is a party, by which AES is directly or indirectly
bound, or to which any of the assets of AES may be subject, in each case as amended and
supplemented, including:

          (a) leases, licenses, permits, franchises and other contracts concerning or relating to real
property and personal property;

          (b) employment, consulting, agency, collective bargaining and other similar contracts,
agreements, and other instruments and arrangements relating to or for the benefit of current,
future or former employees, officers, directors, sales representatives, distributors, dealers,
agents, independent contractors or consultants;

          (c) loan agreements, indentures, letters of credit, mortgages, security agreements, pledge
agreements, deeds of trust, bonds, notes, guarantees, and other agreements and instruments relating
to the borrowing of money or obtaining of or extension of credit;

          (d) brokerage or finder’s agreements;

          (e) joint venture, partnership and similar contracts involving a sharing of profits or
expenses (including joint research and development and joint marketing contracts);

          (f) asset purchase agreements and other acquisition or divestiture agreements, including any
agreements relating to the sale, lease or disposal of any assets (other than sales of inventory in
the ordinary course of business) or involving continuing indemnity or other obligations;

          (g) orders and other contracts for the purchase or sale of materials, supplies, products or
services, each of which involves aggregate payments in excess of C$10,000 in the case of purchases
or C$5,000 in the case of sales;

          (h) contracts with respect to which the aggregate amount that could reasonably be expected to
be paid or received thereunder in the future exceeds C$5,000 per annum or C$10,000 in the
aggregate;

          (i) sales agency, manufacturer’s representative, marketing and distributorship agreements or
non-compete agreement; and

          (j) confidentiality agreements.

     “Matthews” shall have the meaning ascribed to such term in the opening paragraph of
this Agreement.

     “Matthews Promissory Note” shall mean that certain promissory note in favor of
Matthews in the principal aggregate amount of C$750,000 attached hereto as Exhibit G.

     “Net Revenue” shall have the meaning ascribed to such term in Section 8.6(b).

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     “Net Working Capital” means (without duplication), with respect to AES, the amount
(expressed as a positive or negative number) equal to (a) the total current assets of AES, minus
(b) the total current liabilities of AES, in the case of clauses (a) and (b): (i) including
current assets and current liabilities relating to Taxes, (ii) including as a current asset, (A)
cash collateral posted as credit support by or on behalf of AES, (B) any cash deposited by or on
behalf of AES in any reserve account in connection with any Material Contract, and (C) the amount
of any prepayments made at or prior to the Closing Date by or on behalf of AES for assets or
services anticipated to be received by AES after the Closing Date, (iii) measured as of the time
immediately prior to the consummation of, and without giving effect to, the transactions
contemplated hereby, and (iv) as determined in accordance in all material respects with GAAP
applied in a manner consistent with past practices of AES. By way of example, in the Year-End
Financial Statements included in Exhibit B, as of August 31, 2009, the current assets equal
C$1,578,016 and the current liabilities equal C$631,438; therefore as of August 31, 2009, the net
working capital equals C$946,578.

     “Organizational Documents” shall mean (a) the articles of incorporation; (b) the
bylaws; and (c) any amendment to any of the foregoing.

     “Party” shall have the meaning ascribed to such term in the opening paragraph of this
Agreement.

     “Permits” shall mean all licenses, permits, franchises, approvals, consents or orders
of, or filings with, any governmental authority, whether foreign, federal, state, or local, or any
other person, necessary or desirable for the past or present conduct of, or relating to the
operation of the Business.

     “Person” shall mean any individual, corporation (including any non-profit
corporation), general or limited partnership, limited liability company, joint venture, estate,
trust, association, organization, labor union, or other entity or governmental body.

     “Purchase Price” shall mean C$4,000,000, as adjusted pursuant to Section
9.7(c).

     “Receivables” shall have the meaning ascribed to such term in Section 4.21.

     “Representative” of a Person shall mean any officer, director, principal, attorney,
agent, employee, or other representative of that Person.

     “Restricted Person” shall have the meaning ascribed to such term in Section
6.4.

     “Sellers” shall have the meaning ascribed to such term in the opening paragraph of
this Agreement.

     “Sellers’ Representative” shall have the meaning ascribed to such term in Section
1.3(b).

     “Shares” shall mean the Holdco1 Shares and the Holdco2 Shares.

     “Special Dividend” means the special dividend declared and paid by Holdco1, Holdco2
and AES, respectively, pursuant to Sections 3.1(l), 3.2(l), and 4.20.

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     “Stub Periods” shall have the meaning ascribed to such term in Section 6.8(b).

     “Tax,” “Taxes” or “Taxation” means all forms of taxes, duties
(including stamp duty land tax), imposts, charges, withholdings, rates, levies or other
governmental impositions imposed, assessed or charged by any Government Agency, together with all
interest, penalties, fines, expenses and other additional statutory charges resulting from a
failure to pay when due the full amount of any such imposition.

     “Tax Deficiency” shall have the meaning ascribed to such term in Section
9.7(a).

     “Taxpayers” shall mean any or all of (a) AES, (b) Holdco1, (c) Holdco2, (d) Sellers
and (e) each member of any group of corporations with respect to which any Seller files or has
filed a consolidated, combined or unitary Tax Return.

     “Tax Reserve Amount” shall have the meaning ascribed to such term in Section
1.2(c)(iii).

     “Tax Return” shall mean any return, report, information return or other document
(including schedules thereto, other attachments thereto, amendments thereof, or any related or
supporting information) filed or required to be filed with any taxing authority in connection with
the determination, assessment or collection of any Tax or the administration of any laws,
regulations, or administrative requirements relating to any Tax pertaining to the Business, or
relating to AES, Holdco1 and Holdco2.

     “Tax Return Amendment” shall have the meaning ascribed to such term in Section
6.8(c).

     “Van Caulart Employment Agreement” means that certain Employment Agreement between the
Buyer and Peter Van Caulart attached hereto as Exhibit E.

     “Year-End Financial Statements” shall mean the balance sheet, and the related
unaudited statements of income and cash flow of AES for the fiscal years ended in August 31, 2008
and 2009.

     11.2 Rules of Construction. The Parties agree that they have been represented by
counsel during the negotiation and execution of this Agreement and, therefore, waive the
application of any law, regulation, holding, or rule of construction providing that ambiguities in
any agreement or other document will be construed against the Party drafting such agreement or
document. The titles, captions, and headings of the Articles and Sections herein are inserted for
convenience of reference only and are not intended to be a part of or to affect the meaning or
interpretation of this Agreement.

ARTICLE XII

OTHER PROVISIONS

     12.1 Notices. All notices, requests, demands, Claims, and other communications which
are required or may be given under this Agreement shall be in writing and shall be deemed to have
been duly given when received if delivered in person or by private courier; or

36

 

when delivered by Canadian or United States mail, first-class, registered or certified, return
receipt requested, with postage paid. In each case notice shall be sent to:

If to the Sellers or the Sellers’ Representative,

addressed to:

Caron & Partners LLP

2100 700 2nd St. S.W.

Calgary, Alberta T2P 2W1

Attn: Tim Platnich

If to the Buyer, addressed to:

Mitcham Canada Ltd.

2080 21st St N.E.

Calgary, Alberta T2E 6S5

Attn: General Manager

With a copy to:

Mitcham Industries, Inc.

8141 Highway 75 South

Huntsville, TX 77340

Attn: Chief Executive Officer

or to such other place and with such other copies as any Party may designate as to itself by
written notice to the others.

     12.2 Entire Agreement. This Agreement, including the Schedule and Exhibits hereto,
the Disclosure Schedule, and the Ancillary Documents, constitute the entire agreement of the
Parties with respect to the subject matter hereof and supersede all other prior covenants,
agreements, undertakings, obligations, promises, arrangements, communications, representations, and
warranties, whether oral or written, by any Party or by any Representative of any Party.

     12.3 Assignment. Neither this Agreement nor any of the rights or obligations
hereunder may be assigned by any Seller without the prior written consent of the Buyer. The Buyer
may, without the consent of the Sellers assign all or any portion of its rights and obligations
hereunder; provided, however, that such assignee(s) execute(s) a joinder to and agree(s) to be
bound by this Agreement.

     12.4 Amendment or Modification; and Waiver. This Agreement may not be amended except
in an instrument in writing signed by the Buyer and the Sellers. No amendment,

37

 

supplement, modification, or waiver of this Agreement shall be binding unless executed in
writing by the Party to be bound thereby. Neither the failure nor any delay on the part of any
Party in exercising any right, power, or privilege under this Agreement or the documents referred
to in this Agreement shall operate as a waiver thereof, nor shall any waiver on the part of any
Party of any such right, power, or privilege, nor any single or partial exercise of any such right,
power, or privilege, preclude any other or further exercise thereof or the exercise of any other
such right, power, or privilege. The failure of a Party to exercise any right conferred herein
within the time required shall cause such right to terminate with respect to the transaction or
circumstances giving rise to such right, but not to any such right arising as a result of any other
transactions or circumstances.

     12.5 Severability. If any term or other provision of this Agreement is invalid,
illegal, or incapable of being enforced as a result of any rule of law or public policy, all other
terms and other provisions of this Agreement shall nevertheless remain in full force and effect so
long as the economic or legal substance of the transactions contemplated in this Agreement is not
affected in any manner materially adverse to any Party. Upon such determination that any term or
other provision is invalid, illegal, or incapable of being enforced, the Parties shall negotiate in
good faith to modify this Agreement so as to effect the original intent of the Parties as closely
as possible in an acceptable manner to the end that the transactions contemplated in this Agreement
are fulfilled to the greatest extent possible.

     12.6 Burden and Benefit. This Agreement shall be binding upon and shall inure to the
benefit of, the Parties and their respective successors and permitted assigns. This Agreement and
all of its conditions and provisions are for the sole and exclusive benefit of the Parties and
their respective successors and permitted assigns, and nothing in this Agreement, express or
implied, is intended to confer upon any Person other than the Parties any rights or remedies of any
nature whatsoever under or by reason of this Agreement or any provision hereof; provided, however,
that any Person that is not a Party but, by the terms of ARTICLE IX, is entitled to
indemnification, shall be considered a third party beneficiary of this Agreement, with full rights
of enforcement as though such Person was a signatory to this Agreement.

     12.7 Governing Law and Consent to Jurisdiction. This Agreement (and any claim or
controversy arising out of or relating to this Agreement) shall be governed by the laws of Alberta,
Canada without regard to conflict of law principles that would result in the application of any
other law.

     12.8 Legal Fees. If any Party brings an action to enforce its rights under this
Agreement, the prevailing Party shall be entitled to recover its costs and expenses, including
without limitation reasonable legal fees, incurred in connection with such action, including any
appeal of such action.

     12.9 Expenses. Except as otherwise expressly provided herein, whether or not the
transactions contemplated herein are consummated, each Party is responsible for all of its costs
and expenses incurred in connection with this Agreement and the transactions contemplated herein.

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     12.10 Execution and Counterparts. This Agreement may be executed in one or more
counterparts, each of which when executed shall be deemed an original and all of which together
shall constitute one and the same instrument. The Parties agree that this Agreement shall be
legally binding upon the electronic transmission, including by facsimile or email, by each Party of
a signed signature page to this Agreement to the other Party.

[Signature Page Follows]

39

 

     IN WITNESS WHEREOF, the Parties have caused this Agreement to be duly executed on their
respective behalf, by their respective officers thereunto duly authorized, all as of the day and
year first set forth above.

	 	 	 	 	 
	 	SELLERS:

BRETT CAMERON, INDIVIDUALLY

 	 
	 	By:  	/s/ Brett Cameron
 	 
	 	 	 	 

	 	 	 	 	 
	 	TERESA MARSHALL, INDIVIDUALLY

 	 
	 	By:  	/s/ Teresa Marshall
 	 
	 	 	 	 

	 	 	 	 	 
	 	STEVE MATTHEWS, INDIVIDUALLY

 	 
	 	By:  	/s/ Steve Matthews
 	 
	 	 	 	 

	 	 	 	 	 
	 	ANN MATTHEWS, INDIVIDUALLY

 	 
	 	By:  	/s/ Ann Matthews
 	 

[Signature Page to Stock Purchase Agreement]

 

 

	 	 	 	 	 
	 	BUYER:

MITCHAM CANADA LTD.

 	 
	 	By:  	/s/ Billy F. Mitcham, Jr.
 	 
	 	 	Billy F. Mitcham, Jr. 	 
	 	 	President 	 
	 

Mitcham Industries, Inc., as parent of the Buyer, hereby unconditionally and irrevocably guarantees
the prompt and complete performance of all obligations of the Buyer under this Agreement.

	 	 	 	 	 
	 	MITCHAM INDUSTRIES, INC.

 	 
	 	By:  	/s/ Robert P. Capps
 	 
	 	 	Robert P. Capps 	 
	 	 	Executive Vice President 	 

[Signature Page to Stock Purchase Agreement]

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