Document:

Form of Voting and Support Agreement

  
 Exhibit 10.2

 VOTING AND SUPPORT AGREEMENT 

THIS AGREEMENT made as of the 8th day of November, 2010 (the “Agreement”). 

 

			
	BETWEEN:	  	— (the “Shareholder”)
		
	AND:	  	QUEST SOFTWARE, INC., a corporation governed by the laws of Delaware (“Parent”)
		
	AND:	  	BOLTS ACQUISITION CORPORATION (“Acquisition Sub”)

 WHEREAS the Shareholder is the direct or indirect beneficial owner of, or has control or direction over, that number of issued and outstanding common shares (the “Common
Shares”) and/or issued and outstanding Series A Preferred Shares (the “Preferred Shares”) of BakBone Software Incorporated (the “Company”) as set forth on Schedule A attached to this
Agreement; 
 AND WHEREAS Parent, Acquisition Sub and the Company propose to enter into the Arrangement Agreement (as hereinafter
defined) providing for the arrangement involving Parent, Acquisition Sub, the Company and the Securityholders (as hereinafter defined) of the Company pursuant to Section 192 of the Canada Business Corporations Act on and subject to the
terms of the Arrangement Agreement, the result of which shall be the acquisition of the Company by Parent or Acquisition Sub (which, together with the other transactions contemplated by the Arrangement Agreement, is collectively referred to in this
Agreement as the “Arrangement”); 
 AND WHEREAS this Agreement sets out the terms and conditions of the agreement
of the Shareholder to: (i) support the Arrangement, (ii) vote or cause to be voted all of the Subject Shares (as hereinafter defined) in favour of the Arrangement Resolution (as hereinafter defined); and (iii) comply
with the restrictions, obligations and covenants set forth in this Agreement; 
 AND WHEREAS the Shareholder acknowledges that:
(i) Parent and Acquisition Sub would not enter into the Arrangement Agreement but for the execution and delivery of this Agreement by the Shareholder; and (ii) it is a condition of Parent’s and Acquisition Sub’s obligations under
the Arrangement Agreement to consummate the Arrangement that this Agreement shall not have been terminated; 
 THIS AGREEMENT WITNESSES
THAT, in consideration of Parent and Acquisition Sub entering into the Arrangement Agreement and of the premises and the respective covenants and agreements herein contained, and for other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged by each of the parties hereto, the parties hereto hereby covenant and agree as follows: 

  
 ARTICLE 1

 INTERPRETATION 
  

	1.1	Definitions 

 In this
Agreement: 
  

	(a)	“Acquisition Proposal” has the meaning assigned to such term in the Arrangement Agreement; 

 

	(b)	“Affiliate” of a specified Person means a Person who, directly or indirectly through one or more intermediaries, controls, is controlled by or is under
common control with such specified Person. The term “control” (including the terms “controlling,” “controlled by” and “under common control with”) means the possession, direct or indirect, of the power to
direct or cause the direction of the management and policies of a Person, whether through the ownership of voting securities, by contract, or otherwise; 

  

	(c)	“Arrangement Agreement” means the arrangement agreement, dated as of the date hereof, among Parent, Acquisition Sub and the Company, as it may be
amended from time to time in accordance with its terms; 

  

	(d)	“Arrangement Resolution” means the resolution to be considered and if thought fit, passed, by the Securityholders at the Meeting to approve the Plan of
Arrangement to be substantially in the form and content of Annex B to the Arrangement Agreement; 

  

	(e)	“Business Day” means any day on which commercial banks are generally open for business in San Diego, California, and Calgary, Alberta, other than a
Saturday or a Sunday; 

  

	(f)	“Company Options” means options to purchase Common Shares from the Company, whether granted by the Company pursuant to the 2000 Stock Option Plan, the
2002 Stock Option Plan or the BakBone Software Incorporated 2003 Equity Incentive Plan or otherwise; 

  

	(g)	“Company Shareholders” means holders of Company Shares, in their capacities as such; 

 

	(h)	“Company Shares” means, collectively, Common Shares and Preferred Shares; 

 

	(i)	“Company Warrants” means warrants to purchase Common Shares from the Company; 

 

	(j)	“Effective Date” has the meaning assigned to such term in the Arrangement Agreement; 

 

	(k)	 “Entity” means any corporation (including any non-profit corporation), general partnership, limited partnership, limited liability
partnership, joint venture, estate, trust, company (including any company limited by shares, limited liability company or joint 

  
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stock company), firm, society or other enterprise, association, organization or entity (including any Governmental Authority); 

 

	(l)	“Final Order” means the final order of the Court approving the Arrangement under the Canada Business Corporations Act as such order may be
affirmed, amended or modified by the Court at any time prior to the Effective Date, or, if appealed, then, unless such appeal is withdrawn, abandoned or denied, as affirmed or as amended on appeal; 

 

	(m)	“Information Circular” means the notice of the Meeting and accompanying management proxy circular, including all schedules and exhibits thereto, and
documents incorporated therein, to be sent to the Securityholders in connection with the Meeting, as the same may be amended, supplemented or otherwise modified subject to the Arrangement Agreement; 

 

	(n)	“Interim Order” means the interim order of the Court in respect of the Arrangement, as contemplated by Section 2.3 of the Arrangement Agreement,
providing for, among other things, the calling and holding of the Meeting, as such order may be amended, modified, supplemented or varied by the Court; 

  

	(o)	“Investment” has the meaning assigned to such term in Section 2.1(h); 

 

	(p)	“Legal Requirement” means all applicable laws (statutory, common or otherwise), statutes, by-laws, rules, regulations, treaties, ordinances,
conventions, orders, codes, policies, notices and directions (having the force of law) and judicial, arbitral, administrative, ministerial or departmental judgments, awards, injunctions, decrees, rulings or other requirements of any Governmental
Authority, court or other authority having jurisdiction over the applicable party; 

  

	(q)	“Meeting” means the special meeting of the Securityholders, including any adjournment, adjournments, postponement or postponements thereof, to be
called in accordance with the Interim Order to consider the Arrangement Resolution; 

  

	(r)	“Per Share Common Purchase Price” has the meaning assigned to such term in the Arrangement Agreement. 

 

	(s)	“Per Share Preferred Purchase Price” has the meaning assigned to such term in the Arrangement Agreement. 

 

	(t)	“Person” means an individual or Entity; 

  

	(u)	“Plan of Arrangement” means the plan of arrangement substantially in the form and content of Annex C to the Arrangement Agreement as amended,
varied or supplemented from time to time in accordance with the Plan of Arrangement or Section 9.1 of the Arrangement Agreement or made at the direction of the Court in the Final Order; 

 

	(v)	“Securityholders” at any time means, collectively, the Company Shareholders, holders of Company Options and holders of Company Warrants at such time;

  
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	(w)	“Subject Shares” means all the Common Shares, Preferred Shares and Company Options which the Shareholder beneficially owns, directly or indirectly, or
over which the Shareholder has control or direction, as set forth on Schedule A attached to this Agreement, together with any additional Common Shares, Preferred Shares, Company Options and any other voting securities of the Company which the
Shareholder becomes the beneficial owner, directly or indirectly, or over which the Shareholder obtains control or direction, whether by acquisition after the date of the Agreement or otherwise including, without limitation, any Common Shares issued
upon exercise of Company Options, if any; 

  

	(x)	“Subsidiary” of the Company, Parent or any other Person means an Person with respect to which such Person directly or indirectly owns, beneficially or
of record, (A) an amount of voting securities or other interests in such Person that is sufficient to enable such Person to elect at least a majority of the members of such Person’s board of directors or comparable governing body, or
(B) at least 50% of the outstanding equity interests issued by such Person; and 

  

	(y)	“Superior Proposal” has the meaning assigned to such term in the Arrangement Agreement. 

 

	1.2	Definitions in Arrangement Agreement 

 All terms used in this Agreement that are not defined in Section 1.1 or elsewhere herein and that are defined in the Arrangement Agreement shall have the respective meanings assigned to them in the
Arrangement Agreement. 
 ARTICLE 2 
 COVENANTS OF THE SHAREHOLDER 
  

	2.1	Negative Covenants 

 On
the terms and subject to the conditions of this Agreement, the Shareholder hereby covenants and agrees in favour of Parent and Acquisition Sub that, from the date hereof until the termination of this Agreement in accordance with Article 4, and
except as otherwise provided in this Agreement, the Shareholder will: 
  

	(a)	 not, directly or indirectly, through any officer, director, employee, representative or agent of the Shareholder, (i) solicit, initiate, knowingly
facilitate or knowingly encourage (including by way of furnishing information or entering into any form of agreement, arrangement or understanding) the initiation of any inquiries or proposals that constitute, or may reasonably be expected to
constitute, an Acquisition Proposal, (ii) participate in any discussions or negotiations with, furnish information relating to the Company or any of its Subsidiaries or offer or provide access to the properties, assets, books or records of the
Company or any of its Subsidiaries to, or otherwise cooperate in any way with, any Person (other than Parent and Acquisition Sub) that is seeking to make, or has made, any proposal or offer or any other efforts or attempts that constitute or
reasonably may be 

  
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expected to lead to, an Acquisition Proposal, or (iii) approve, accept or enter into any contract, understanding or arrangement with any Person (other than Parent and Acquisition Sub) in
respect of an Acquisition Proposal; 

  

	(b)	immediately terminate any existing discussions, solicitations or negotiations with any Person (other than Parent and Acquisition Sub) with respect to any proposal that
constitutes, or may reasonably be expected to constitute, an Acquisition Proposal whether or not initiated by the Shareholder; 

  

	(c)	as soon as practicable and, in any event, within 24 hours following receipt thereof, notify Parent and Acquisition Sub, at first orally and then in writing, of any
future Acquisition Proposal or any inquiry or proposal that reasonably may be expected to lead to an Acquisition Proposal being received by the Shareholder or the Company after the date hereof, of which any of its officers, directors, employees,
representatives or agents are or become aware, or any amendments or material correspondence in the Shareholder’s possession with respect to the foregoing and a description of the material terms and conditions thereof known to the Shareholder
(including the identity of the Person making such proposal, inquiry or request) together with a copy of all documentation relating to any such proposed Acquisition Proposal in the Shareholder’s possession; 

 

	(d)	not release or permit the release of any Person from or waive any confidentiality, non-solicitation or standstill agreement to which the Shareholder and any such Person
are parties; 

  

	(e)	not option, sell, transfer, gift, assign, redeem, exercise any right (other than pursuant to Section 2.2(c)) in respect of, pledge, encumber, grant a security
interest in, hypothecate or otherwise convey any of the Subject Shares, or any right or interest therein (legal or equitable), whether by actual disposition, derivative transaction, the sale of any direct or indirect holding company or trust of the
Shareholder or otherwise, to any Person or group or enter into any agreement, commitment or understanding to do any of the foregoing; 

  

	(f)	except in accordance with Section 2.2, not grant or agree to grant any proxy, power of attorney or other right to vote, dispose, or exercise control or direction
over, the Subject Shares, or enter into any voting trust, vote pooling or other agreement with respect to the right to vote, or grant a proxy on the Subject Shares of any direct or indirect holding company or trust of the Shareholder, call meetings
of Securityholders or give consents or approvals of any kind as to the Subject Shares; 

  

	(g)	not vote or cause to be voted, not tender or deposit or cause to be tendered or deposited, and not exercise or cause to be exercised any rights in respect of any the
Subject Shares in connection with any Acquisition Proposal; 

  

	(h)	 from and after the date hereof, and for a period of 24 months following the Effective Date, the Shareholder shall not (i) own, purchase or acquire
any shares, partnership interests, loans, indebtedness, or any other form of securities (including options to acquire any of the foregoing) (collectively referred herein as “Investment”) in Parent, Acquisition Sub or any of their
Affiliates listed in Exhibit 21.1 of Parent’s most recent 

  
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Form 10-K as filed with the Securities and Exchange Commission, as such list may be amended or supplemented from time to time by Parent and a copy of which shall be delivered to the Shareholder
as soon as practicable thereafter, (ii) direct any Affiliate of the Shareholder to own, purchase or acquire an Investment, or (iii) instruct a third party investment or money manager (including a mutual fund or other investment vehicle) to
purchase or cause to be purchased an Investment on behalf of the Shareholder or any such Affiliate; provided, however, that the foregoing shall not apply to any Investment made by a third party investment or money manager (including a mutual fund or
other investment vehicle) acting on discretionary authority granted to such third party investment or money manager by the Shareholder; and 

  

	(i)	publicly announce the Shareholder’s intention to do any of the foregoing; provided, however, that this clause shall not restrict the Shareholder’s Schedule
13D reporting obligations under Section 13(d) of the Exchange Act. 

  

	2.2	Support of the Arrangement 

On the terms and subject to the conditions of this Agreement, the Shareholder hereby covenants and agrees in favour of Parent and
Acquisition Sub that, from the date hereof until the termination of this Agreement in accordance with Article 4, the Shareholder will: 
  

	(a)	take all action necessary to vote or cause to be voted (and not withdraw) the Subject Shares in favour of the Arrangement Resolution at the Meeting including in
connection with any separate vote of any sub group of Securityholders that may be required to be taken including, without limitation, duly instructing any intermediaries who hold the Subject Shares to so vote the Subject Shares and, in furtherance
of the foregoing, the Shareholder will deliver no later than five Business Days prior to the date of the Meeting a duly executed proxy or a duly executed voting instruction form to the intermediary through which the Shareholder holds the
Shareholder’s beneficial interest in the Subject Shares (provided that if the Shareholder is a non objecting beneficial owner, such voting instructions shall be delivered directly to the Company), in each case with a copy to Parent and
Acquisition Sub concurrently, and directing the proxyholder or instructing the intermediary, as the case may be, that the Subject Shares be voted at the Meeting in favour of the Arrangement Resolution and any such proxy or voting instructions shall
not be revoked without the written consent of Parent and Acquisition Sub; and 

  

	(b)	take all action necessary to vote or cause the Subject Shares to be voted (and not withdrawn) against any Acquisition Proposal at any meeting of Securityholders called
for the purpose of considering same including, without limitation, duly directing proxyholders or instructing any intermediaries who hold the Subject Shares on behalf of the Shareholder to so vote the Subject Shares; and 

 

	(c)	 if the Arrangement Agreement is amended, or superseded by any further agreement, arrangement or understanding, such that the acquisition of control of
the Company and its Subsidiaries, or the acquisition of all or substantially all of the assets of the Company, by Parent or Acquisition Sub or any of their Affiliates is provided for by means of an

  
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alternative structure (“Alternative Structure Transaction”), the Shareholder shall, for greater certainty during the term of this Agreement, upon Parent’s written request,
at no cost to the Shareholder, (i) deposit the Shareholder’s Subject Shares into a take-over bid and not withdraw them, and/or (ii) vote or cause to be voted all of the Subject Shares in favour of, and not dissent from, such
Alternative Structure Transaction; provided, however, that the Shareholder’s obligations under this Section 2.2(c) are conditional upon (A) the consideration per Common Share and/or Preferred Share, as the case may be, to be received
by the Shareholder under such Alternative Structure Transaction being in the same form as, and being equal to or greater than, the Per Share Common Purchase Price and/or the Per Share Preferred Purchase Price, as the case may be, to be received by
the Shareholder pursuant to the Arrangement, and (B) such Alternative Structure Transaction not having any other adverse effect on the Shareholder, including with respect to tax consequences. 

 

	2.3	Superior Proposal 

 If a
Superior Proposal is made, the Shareholder hereby agrees, subject to the termination of this Agreement in accordance with Article 4, that it shall continue to comply with its restrictions, obligations and covenants as set forth in this
Agreement. 
  

	2.4	Fiduciary Duties of Shareholder 

 Notwithstanding any provision of this Agreement to the contrary, a Shareholder or a shareholder, manager, partner, officer, director or employee of a Shareholder that is a director or officer of the
Company shall not be limited or restricted in any way whatsoever in the exercise of his or her fiduciary duties as a director or officer of the Company or any of its Subsidiaries, including without limitation, responding in his or her capacity as a
director or officer of the Company or any of its Subsidiaries to a bona fide written Acquisition Proposal and providing information to the Person making such Acquisition Proposal provided that the Company Board has determined in good faith,
after receiving the advice of its outside legal counsel and financial advisor, that such Acquisition Proposal received by the Company constitutes or could reasonably be expected to lead to a Superior Proposal and subject to compliance with the
Arrangement Agreement. 
 ARTICLE 3 
 REPRESENTATIONS AND WARRANTIES 
  

	3.1	Representations and Warranties of the Shareholder 

 The Shareholder hereby represents and warrants to Parent and Acquisition Sub as follows, and acknowledges that Parent and Acquisition Sub are relying upon such representations and warranties in entering
into this Agreement: 

  
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	(a)	where the Shareholder is not an individual, the Shareholder is existing and organized under the Legal Requirements of Delaware and has the requisite power and authority
to own the assets it currently owns and to conduct its business as it is now being conducted; 

  

	(b)	the Shareholder has the requisite entity power and authority to enter into this Agreement and to perform and carry out its obligations hereunder. Where the Shareholder
is not an individual, the execution and delivery of this Agreement by the Shareholder, the performance of the Shareholder’s obligations under this Agreement and the completion by the Shareholder of the transactions contemplated hereby have been
duly authorized by the general partner of the Shareholder, and no other proceedings to be completed or consent to be obtained by the Shareholder are or will be necessary for the corporate authorization of this Agreement and the transactions
contemplated hereby; 

  

	(c)	this Agreement has been duly executed and delivered by the Shareholder and, assuming the due execution and delivery of this Agreement by Parent and Acquisition Sub,
constitutes a legal, valid and binding obligation of the Shareholder enforceable against the Shareholder in accordance with its terms, except as may be limited by bankruptcy, insolvency and other Legal Requirements affecting the enforcement of
creditors’ rights generally and subject to the qualification that equitable remedies may only be granted in the discretion of a court of competent jurisdiction; 

 

	(d)	the execution and delivery of this Agreement and the completion by the Shareholder of the transactions contemplated hereby: 

 

	 	(i)	will not, where the Shareholder is not an individual, conflict with the articles, by-laws, partnership agreement, declaration of trust or other constating documents of
the Shareholder; 

  

	 	(ii)	will not conflict with, result in the breach of or constitute a default under any agreement, indenture, contract, lease, deed of trust, licence, option, instrument or
other commitment, whether written or oral, to which the Shareholder is a party or by which the Shareholder is or may be bound; and 

  

	 	(iii)	do not and will not constitute a breach of or violation of or default (or an event which with notice or lapse of time or both would become a default) under any Legal
Requirement binding upon the Shareholder which could reasonably be expected to adversely affect the Shareholder’s ability to perform its obligations under this Agreement; 

 

	(e)	 the only securities of the Company owned directly or indirectly by or controlled by or under the direction of the Shareholder are the securities set
forth on Schedule A attached to this Agreement and, in the case of Subject Shares beneficially owned, the Shareholder is the sole beneficial owner of such securities, except that the Shareholder shares “beneficial ownership” (as that term
is defined in Rule 13d-3 under the Exchange Act) of the Subject Shares with VantagePoint Venture Associates IV, L.L.C., James D. Marver and Alan E. Salzman. The number and class of such securities that are held through an intermediary are set forth
on Schedule A attached to this Agreement. The Shareholder has 

  
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the exclusive right to deal with and exercise all voting rights attributable to the Subject Shares as provided in this Agreement. The Shareholder does not own, directly or indirectly, any
securities of any of the Company’s Subsidiaries; 

  

	(f)	the Shareholder is not a party with any Person to any agreement, warrant or option or any right capable of becoming an agreement, warrant or option for the purchase by
such Person of any of the Subject Shares or any right or interest therein (legal or equitable); 

  

	(g)	none of the Subject Shares is subject to any proxy, voting trust, vote pooling or other agreement with respect to the right to vote, call meetings of Securityholders or
give consents or approvals of any kind; 

  

	(h)	there are no claims, actions, suits or proceedings existing or pending, or (to the knowledge of the Shareholder) threatened against or affecting the Shareholder, and
there are no investigations (to the knowledge of the Shareholder) existing, pending or threatened against or affecting the Shareholder, whether at law or in equity, before or by, and there are no judgments, decrees, rules or orders of any
Governmental Authority which adversely affect, or could reasonably be expected to adversely affect, the ability of the Shareholder to consummate the transactions contemplated hereby; 

 

	(i)	the Shareholder (i) has not made any payment or loan to, or borrowed any monies from or is otherwise indebted to, the Company or any of its Subsidiaries; or
(ii) is not a party to any agreement or understanding with the Company or any of its Subsidiaries or any officer, director or employee of the Company or any of its Subsidiaries (other than the Persons elected by the Shareholder to serve as
directors of the Company); 

  

	(j)	except for filings that the Shareholder is required to make pursuant to the Securities Act and the Exchange Act, no sanction, ruling, consent, order, exemption, permit,
declaration, filing, waiver or other approval of any Governmental Authority or other Person is required to be obtained by the Shareholder in connection with the execution and delivery of this Agreement, the performance by the Shareholder of its
obligations hereunder and the consummation by the Shareholder of the transactions contemplated hereby which, if not obtained by the Shareholder, could reasonably be expected to adversely affect the Shareholder’s ability to perform its
obligations under this Agreement; and 

  

	(k)	neither the Shareholder nor any Affiliate of the Shareholder (other than any portfolio company) own, directly or indirectly, an Investment in Parent, Acquisition Sub or
any of their Affiliates listed in Exhibit 21.1 of Parent’s most recent Form 10-K as filed with the Securities and Exchange Commission, as such list may be amended or supplemented from time to time by Parent and a copy of which shall be
delivered to the Shareholder as soon as practicable thereafter, provided that no representation or warranty is made by the Shareholder in respect of any Investment made by a third party investment or money manager (including a mutual fund or other
investment vehicle) acting on discretionary authority granted to such third party investment or money manager by the Shareholder or any such Affiliate. 

  
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	3.2	Representations and Warranties of Parent and Acquisition Sub 

 Parent and Acquisition Sub hereby jointly and severally represent and warrant to the Shareholder as follows, and acknowledge that the Shareholder is relying upon such representations and warranties in
entering into this Agreement: 
  

	(a)	Parent is existing and organized under the Legal Requirements of Delaware and has the requisite power and authority to own the assets it currently owns and to conduct
its business as it is now being conducted. Acquisition Sub is existing and organized under the Legal Requirements of Canada and has the requisite power and authority to own the assets it currently owns and to conduct its business as it is now being
conducted; 

  

	(b)	each of Parent and Acquisition Sub has the requisite power and authority to enter into this Agreement and to perform and carry out its obligations hereunder. The
execution and delivery of this Agreement by Parent and Acquisition Sub, the performance of Parent’s and Acquisition Sub’s obligations under this Agreement and the completion by Parent and Acquisition Sub of the transactions contemplated
hereby have been duly authorized by the board of directors of Parent and Acquisition Sub, respectively, and no other proceedings to be completed or consent to be obtained by Parent and Acquisition Sub are or will be necessary for the corporate
authorization of this Agreement and the transactions contemplated hereby; 

  

	(c)	this Agreement has been duly executed and delivered by each of Parent and Acquisition Sub and, assuming the due execution and delivery of this Agreement by the
Shareholder, constitutes a legal, valid and binding obligation of Parent and Acquisition Sub, enforceable against Parent and Acquisition Sub in accordance with its terms, except as may be limited by bankruptcy, insolvency and other Legal
Requirements affecting the enforcement of creditors’ rights generally and subject to the qualification that equitable remedies may only be granted in the discretion of a court of competent jurisdiction; and 

 

	(d)	the execution and delivery of this Agreement and the completion by each of them of the transactions contemplated hereby: 

 

	 	(i)	will not conflict with Parent’s and Acquisition Sub’s articles and by-laws; and 

 

	 	(ii)	do not and will not constitute a breach of or violation of or default (or an event which with notice or lapse of time or both would become a default) under any Legal
Requirement binding upon Parent or Acquisition Sub. 

  

	3.3	Survival 

 The
representations and warranties of the Shareholder and of Parent and Acquisition Sub set out in Sections 3.1 and 3.2, respectively, shall survive and shall continue in full force and effect for the benefit of the Shareholder and of Parent and
Acquisition Sub, respectively, until the termination of this Agreement in accordance with its terms. 

  
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 ARTICLE 4

 TERMINATION 
  

	4.1	Termination by Parent and Acquisition Sub 

 Parent and Acquisition Sub when not in material default in the performance of their respective obligations under this Agreement, may, without prejudice to any of their respective rights hereunder and in
their sole discretion, terminate this Agreement by written notice to the Shareholder if: 
  

	(a)	any of the representations and warranties of the Shareholder under this Agreement (except for the representations and warranties set forth in Sections 3.1(d)(ii),
3.1(d)(iii) and 3.1(j)) shall not be true and correct in all respects; 

  

	(b)	any of the representations and warranties of the Shareholder set forth in Sections 3.1(d)(ii), 3.1(d)(iii) or 3.1(j) shall not be true and correct in all material
respects; or 

  

	(c)	the Shareholder shall not have performed in any material respect any covenant required to be performed by it under this Agreement (unless such non-performance, if
capable of being remedied, is remedied by the Shareholder within ten (10) days from the date of notice of such non-performance from Parent or unless such non-performance is a direct result of any non-performance by Parent or Acquisition Sub of
its obligations under this Agreement). 

  

	4.2	Automatic Termination 

This Agreement shall automatically terminate, without any action on the part of Parent, Acquisition Sub, the Shareholder or any other
Person, on the earliest to occur of the following: (i) the date upon which the Arrangement is completed; (ii) the date upon which the Arrangement Agreement is terminated in accordance with its terms; and (iii) the date upon which
Parent, Acquisition Sub and the Shareholder mutually agree by written instrument to terminate this Agreement. 
  

	4.3	Effect of Termination 

 If
this Agreement is terminated in accordance with this Article 4, the provisions of this Agreement will become void and no party hereto shall have liability to any other party hereto, except in respect of a breach of this Agreement which occurred
prior to such termination and the Shareholder shall be entitled to withdraw any form of proxy or voting instructions in respect of the Arrangement Resolution which the Shareholder may have given. Notwithstanding anything to the contrary contained in
this Agreement, the covenants and obligations of the Shareholder set out in Section 2.1(h) shall only survive the termination of this Agreement in the event of the consummation of the Arrangement and shall continue in full force and effect for
the benefit of Parent and Acquisition Sub only if such consummation occurs. 

  
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 ARTICLE 5

 GENERAL 
  

	5.1	Further Assurances 

 Each
of the Shareholder, Parent and Acquisition Sub will, from time to time prior to completion of the Arrangement, execute and deliver all such further documents and instruments and do all such acts and things as the other parties hereto may reasonably
require and at the requesting party’s cost to effectively carry out or better evidence or perfect the full intent and meaning of this Agreement. 
  

	5.2	Investigation by Parties 

No investigations made by or on behalf of Parent or Acquisition Sub or any of their authorized agents at any time shall have the effect of
waiving, diminishing the scope of or otherwise affecting any representation, warranty or covenant made by the Shareholder herein or pursuant hereto. 
  

	5.3	Additional Securities 

 In
the event that the Shareholder acquires any additional Common Shares, Preferred Shares, Company Options or any other voting securities of the Company after the date hereof, then the Shareholder shall notify Parent and Acquisition Sub of such event
and Parent and Acquisition Sub may prepare and deliver to the Shareholder an updated Schedule A attached to this Agreement whereupon such updated Schedule A shall be deemed to form part of this Agreement. 

 

	5.4	Assignment 

 This
Agreement may not be assigned by any party hereto without the express prior written consent of the other parties hereto, provided that Parent and/or Acquisition Sub may assign all or any part of their rights and/or obligations under this Agreement
to a direct or indirect wholly owned Subsidiary of Parent or Acquisition Sub, or an Affiliate of Parent or Acquisition Sub, without consent, but, if such assignment takes place, Parent and Acquisition Sub shall continue to be liable jointly and
severally with the assignee for any obligations hereunder. 
  

	5.5	Public Announcements 

Except to the extent required by Legal Requirements, no public announcement or press release concerning the matters referred to in this
Agreement may be made by Parent or Acquisition Sub or by the Shareholder without the prior written consent of the other parties hereto, such consent not to be unreasonably withheld. Except to the extent required by Legal

  
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Requirements, no copy of this Agreement may be provided by Parent and Acquisition Sub or by the Shareholder to any other Person, except their respective partners, managers, directors, officers,
employees, advisors (including, without limitation, legal counsel) or lenders, without the prior written consent of the other parties hereto, such consent not be unreasonably withheld. The provisions of this Agreement may be summarized in the
Information Circular, in any material change report filed by the Company in connection with the public announcement of the Arrangement and in any filing or statement that the Shareholder is required to make with or provide to the U.S. Securities and
Exchange Commission. 
  

	5.6	No Third Party Beneficiaries 

 This Agreement shall be binding upon and inure solely to the benefit of each of the parties hereto, and nothing in this Agreement, express or implied, is intended to or shall confer upon any other Person
any right, benefit or remedy of any nature whatsoever under or by reason of this Agreement. 
  

	5.7	Waiver 

 No waiver,
whether by conduct or otherwise, of any of the provisions of this Agreement shall be deemed to constitute a waiver of any other provisions (whether or not similar) nor shall such waiver constitute a continuing waiver unless otherwise expressly
provided in an instrument duly executed by the parties to be bound thereby. 
  

	5.8	Time 

 Time shall be of
the essence of this Agreement. 
  

	5.9	Governing Law and Venue 

This Agreement shall be governed by and construed in accordance with the domestic Legal Requirements of the Province of Alberta and the
federal laws of Canada applicable therein without giving effect to any choice or conflict of law provision or rule (whether of the Province of Alberta or any other jurisdiction) that would cause the application of the Legal Requirements of any
jurisdiction other than the Province of Alberta and the laws of Canada applicable therein. All disputes arising out of or in connection with this Agreement shall be solely and exclusively resolved by a court of competent jurisdiction in the Province
of Alberta. The parties hereby consent to the jurisdiction of the Courts of Alberta and waive any objections or rights as to forum nonconvenience, lack of personal jurisdiction or similar grounds with respect to any dispute relating to this
Agreement. 

  
 - 13 -

  

	5.10	Entire Agreement 

 This
Agreement, including the schedules hereto, constitutes the entire agreement and understanding between and among the parties hereto with respect to the subject matter hereof and supersedes any prior agreement, representation or understanding with
respect thereto. 
  

	5.11	Amendments 

 This
Agreement may not be modified, amended, altered or supplemented, except upon the execution and delivery of a written agreement executed by all of the parties hereto. 
  

	5.12	Notices 

 Any notice,
request, consent, agreement or approval which may or is required to be given pursuant to this Agreement shall be in writing and shall be sufficiently given or made if delivered, or sent by telecopier, in the case of: 

 

	(a)	Parent or Acquisition Sub, addressed as follows: 

 Quest Software, Inc. 
 5 Polaris Way 

Aliso Viejo CA 92656 
 United States of America 
  

	 	Attention:	David Cramer 

	 	Facsimile No:	(949) 754-8799 

 with a
copy (which shall not constitute notice) to: 
 Latham & Watkins LLP 

650 Town Center Drive 
 20th Floor 
 Costa Mesa CA 92626-1925 

United States of America 
  

	 	Attention:	Charles K. Ruck 

	 	Facsimile No:	(714) 755-8290 

 and a copy
(which shall not constitute notice) to: 
 Stikeman Elliott LLP 

1155 René-Lévesque Blvd. West 
 40th Floor 
 Montreal QC H3B 3V2 

 

	 	Attention:	John W. Leopold 

	 	Facsimile No:	(514) 397-3422 

  
 - 14 -

  

	(b)	the Shareholder, addressed as follows: 

 [insert name of shareholder] 
 1001 Bayhill Drive 

Suite 300 
 San
Bruno, CA 94066 
  

	 	Attention:	General Counsel 

	 	Facsimile:	(650) 869-6078 

 with a
copies (which shall not constitute notice) to: 
 VantagePoint Venture Partners 

1001 Bayhill Drive 
 Suite 300 
 San Bruno, CA 94066 

 

	 	Attention:	General Counsel 

	 	Facsimile:	(650) 869-6078 

 Cooley LLP

 3175 Hanover Street 
 Palo Alto, CA 94304-1130 
  

	 	Attention:	David A. Lipkin 

	 	Facsimile No:	650-849-7400 

 and 

Burnet, Duckworth & Palmer LLP 
 Suite 1400, 350 7th Ave SW 
 Calgary, AB T2P 3N9 

 

	 	Attention:	Kelsey Clark 

	 	Facsimile No:	403-260-0391 

 or to such other address as the
relevant Person may from time to time advise by notice in writing given pursuant to this Section. The date of receipt of any such notice, request, consent, agreement or approval shall be deemed to be the date of delivery or sending thereof if sent
or delivered during normal business hours on a Business Day at the place of receipt and, otherwise, on the next following Business Day. 

  
 - 15 -

  

	5.13	Specific Performance and other Equitable Rights 

 The Shareholder recognizes and acknowledges that this Agreement is an integral part of the Arrangement, that Parent and Acquisition Sub would not enter into the Arrangement Agreement unless this Agreement
was executed, and accordingly acknowledges and agrees that a breach by the Shareholder of any covenants or other commitments contained in this Agreement will cause Parent and Acquisition to sustain injury for which it would not have an adequate
remedy at law for money damages. Each of the parties hereto agree that in the event of any breach or threatened breach, the aggrieved or prospective aggrieved party (or parties) shall be entitled to the remedy of specific performance of such
covenants or commitments and preliminary and permanent injunctive and other equitable relief in addition to any other remedy to which it may be entitled, at law or in equity. 

 

	5.14	Expenses 

 Each of the
parties hereto shall pay its respective legal, financial advisory and accounting costs and expenses incurred in connection with the preparation, execution and delivery of this Agreement and all documents and instruments executed or prepared pursuant
hereto and any other costs and expenses whatsoever and howsoever incurred. 
  

	5.15	Counterparts 

 This
Agreement may be executed in one or more counterparts which together shall be deemed to constitute one valid and binding agreement, and delivery of the counterparts may be affected by means of telecopier transmission. 

[Signature Page follows] 

  
 - 16 -

  
 IN WITNESS WHEREOF the parties
have executed this Agreement as of the date first written above. 
  

							
		 		  	QUEST SOFTWARE, INC.
				
		 		  	By:	 	  

		 		  		 	Signature of Authorized Signatory
				
		 		  		 	  

		 		  		 	Name of Authorized Signatory
				
		 		  		 	  

		 		  		 	Title
			
		 		  	BOLTS ACQUISITION CORPORATION
				
		 		  	By:	 	  

		 		  		 	Signature of Authorized Signatory
				
		 		  		 	  

		 		  		 	Name of Authorized Signatory
				
		 		  		 	  

		 		  		 	Title
				
	  
	 		  		 	  

	Witness	 		  		 	Signature of Shareholder
				
		 		  		 	  

		 		  		 	Name of Shareholder
				
		 		  		 	  

		 		  		 	[Name of authorized signatory]

  
 - 17 -

  
 SCHEDULE A

 OWNERSHIP OF COMPANY SHARES 
  

																	
	 Beneficial Owner
	  	Number of
Common
Shares	 	  	Number of
Preferred
Shares	 	  	Number of
Company
Options	 	  	Description and
Number of other
voting securities of
the Company,
if
any	 
		  				  				  				  			
		  				  				  				  			
		  				  				  				  			

  
 - 18 -Agreement

  
 Exhibit 10.3

 AGREEMENT 
 This AGREEMENT (this “Agreement”) is entered into as of November 8, 2010, by and among BakBone Software Incorporated, a Canadian corporation (the “Company”), and the
shareholders of the Company listed on Schedule I hereto (each, a “Shareholder” and collectively, the “Shareholders”). 
 W I T N E S S E T H: 
 WHEREAS, as of the date hereof, each Shareholder holds the
number of shares of the Company’s Series A Preferred Stock, no par value (the “Preferred Stock”), and Common Stock, no par value, set forth opposite such Shareholder’s name on Schedule I hereto; 

WHEREAS, the Company, Quest Software, Inc., a Delaware corporation (“Parent”), and Bolts Acquisition Corporation, a
Canadian corporation (“Acquisition Sub”), are concurrently entering into an Arrangement Agreement, dated as of the date hereof (the “Arrangement Agreement”), pursuant to which Parent is acquiring the Company
pursuant to the Arrangement described therein (the “Arrangement”); and 
 WHEREAS, Article I, Section
(A)(2)(a), of Schedule A to the Restated Articles of Continuance of the Company entitles the holders of Preferred Stock to receive a liquidation preference of CDN $1.50 per share as a result of transactions such as the Arrangement (the
“Liquidation Preference”); and 
 WHEREAS, the Company, on the one hand, and JK&B Capital IV and JK&B
Capital V (collectively, “JK&B”), and Tom Neustaetter (“Neustaetter”), individually and in his capacity as attorney-in-fact for and on behalf of the ColdSpark Shareholders (as defined therein), on the other hand, are
concurrently entering into a Settlement Agreement and General Release of Claims, dated as of the date hereof (the “ColdSpark Settlement Agreement”), providing, among other things, for a reduction, contingent upon the consummation of
the Arrangement, in the aggregate amount of cash owed by the Company to the ColdSpark Shareholders; 
 WHEREAS, the Shareholders
desire to enter into this Agreement to facilitate the entering into of the Arrangement Agreement and the consummation of the Arrangement and the other transactions contemplated thereby; and 

WHEREAS, at the request of the Company and in reliance upon the execution, delivery and performance of the Arrangement Agreement and the
ColdSpark Settlement Agreement by the parties thereto, the Shareholders are willing to accept in the Arrangement cash consideration equal to US $1.291667 per share of Preferred Stock (as provided in Section 2.3(a) of the Arrangement Agreement)
notwithstanding their right to the Liquidation Preference, but only upon the terms and subject to the conditions set forth in this Agreement and the Arrangement Agreement. 
 NOW, THEREFORE, in consideration of the foregoing and the mutual promises, representations, warranties, covenants and agreements contained herein, the parties hereto, intending to be legally bound, hereby
agree as follows: 

  
 ARTICLE I

 ALLOCATION OF CONSIDERATION; RELEASE 
 Section 1.1 Acceptance of Consideration. The Shareholders hereby agree to accept in the Arrangement cash consideration equal to US $1.291667 per share of Preferred Stock (as provided in
Section 2.3(a) of the Arrangement Agreement), which equals an aggregate of US $23,250,006 for the 18,000,000 shares of Preferred Stock held by the Shareholders, notwithstanding their right to the Liquidation Preference in accordance with the
rights granted to the holders of the Preferred Stock pursuant to Article I, Section (A)(2)(a), of Schedule A to the Restated Articles of Continuance of the Company or any rights of the Shareholders thereunder. Subject to the termination provisions
of this Agreement, each Shareholder hereby irrevocably waives the Liquidation Preference attached to their respective shares of Preferred Stock as a result of the Arrangement. For greater certainty, subject to such termination provisions, in
irrevocably waiving the liquidation rights referred to above, each Shareholder hereby agrees that the amounts paid to it in accordance with the Arrangement Agreement with respect to its shares of Preferred Stock shall constitute full and complete
consideration for such shares in full satisfaction of any obligation that the Company, Parent, Acquisition Sub or any other shareholder of the Company might have with respect thereto and each Shareholder shall not be entitled to any additional or
different portion of the consideration payable in connection with the Arrangement (or otherwise) from the Company, Parent, Acquisition Sub or any other shareholder of the Company. The Company shall make payment of such amounts to the Shareholders as
soon as practicable following the closing of the acquisition of the Company pursuant to (and in accordance with) the Arrangement Agreement by wire transfer of immediately available funds to accounts designated by the Shareholders. 

Section 1.2 Mutual Release. 
 (a) The Company, on behalf of itself and each of its predecessors, successors, assigns, directors, officers, employees, affiliates, representatives or agents (the “Company Related
Parties”), effective upon and subject to the consummation of the Arrangement, automatically and without any further action on the part of any party hereto, does hereby unequivocally, irrevocably and unconditionally release, surrender,
acquit and forever discharge (the “Company Release”) each Shareholder and all of its members, affiliates and partners, and their respective directors, managing directors, members, partners, agents, representatives, officers, and
employees, including all persons currently or previously serving as directors of the Company at the request of the Shareholders (each, a “Shareholder Released Party” and collectively, the “Shareholder Released
Parties”), from any and all actions, causes of action, claims, suits, covenants, contracts, controversies, agreements, promises, indemnities, damages, judgments, remedies, demands and liabilities, of any nature whatsoever, known or unknown,
fixed or contingent, in law, at equity or otherwise (collectively, “Company Claims”), whether direct, derivative or otherwise, which have been, may be or ever could be asserted against any of the Shareholder Released Parties, either
for itself or otherwise for or on behalf of any other person or entity against any of the Shareholder Released Parties, relating to any Company Claims arising out of, relating to or in connection with (i) all actions taken or omitted to be
taken by persons serving as directors of the Company at the request of any Shareholder, (ii) any Shareholder’s investment in the Preferred Stock or Common Stock of the Company or other business relationship with the Company, or
(iii) this Agreement, the Arrangement Agreement 

  
 2 

 
and the transactions contemplated thereby, whether asserted or claimed prior to, at or after the date hereof (each, a “Company Released Claim” and collectively, the
“Company Released Claims”); provided, however, that a Company Released Claim shall exclude any Company Claim to enforce this Agreement or for a Shareholder’s breach of this Agreement or breach of any agreement
between a Shareholder and Parent. From and after the consummation of the Arrangement, the Company, on behalf of itself and each of the Company Related Parties, hereby unequivocally, unconditionally and irrevocably agrees not to, directly or
indirectly, initiate proceedings with respect to, institute, assert or threaten to assert any Company Released Claim. This Company Release shall constitute a complete defense to any Company Released Claim. The parties hereby acknowledge and agree
that the execution of this Agreement shall not constitute an acknowledgment of or an admission by the Company or any Company Released Party of the existence of any such claims or of liability for any matter or precedent upon which any liability may
be asserted. 
 (b) Each of the Shareholders, on behalf of itself and each of its predecessors, successors, assigns, directors,
officers, employees, affiliates, representatives or agents (the “Shareholder Related Parties”), effective upon and subject to the consummation of the Arrangement, automatically and without any further action on the part of any party
hereto, does hereby unequivocally, irrevocably and unconditionally release, surrender, acquit and forever discharge (the “Shareholder Release”) the Company and each of its predecessors, successors, assigns, directors, officers,
employees, affiliates, representatives or agents (each, a “Company Released Party” and collectively, the “Company Released Parties”), from any and all actions, causes of action, claims, suits, covenants, contracts,
controversies, agreements, promises, indemnities, damages, judgments, remedies, demands and liabilities, of any nature whatsoever, known or unknown, fixed or contingent, in law, at equity or otherwise (collectively, “Shareholder
Claims”), whether direct, derivative or otherwise, which have been, may be or ever could be asserted against any of the Company Released Parties, either for itself or otherwise for or on behalf of any other person or entity against any of
the Company Released Parties, relating to any Shareholder Claims arising out of, relating to or in connection with this Agreement, the Arrangement Agreement and the transactions contemplated thereby, any Shareholder’s investment in the
Preferred Stock or Common Stock of the Company or other business relationship with the Company, whether asserted or claimed prior to, at or after the date hereof (each, a “Shareholder Released Claim” and collectively, the
“Shareholder Released Claims”); provided, however, that a Shareholder Released Claim shall exclude any Shareholder Claim to enforce the Arrangement Agreement or for the Company’s breach of this Agreement. From and
after the consummation of the Arrangement, each Shareholder, on behalf of itself and each of the Shareholder Related Parties, hereby unequivocally, unconditionally and irrevocably agrees not to, directly or indirectly, initiate proceedings with
respect to, institute, assert or threaten to assert any Shareholder Released Claim. This Shareholder Release shall constitute a complete defense to any Shareholder Released Claim. The parties hereby acknowledge and agree that the execution of this
Agreement shall not constitute an acknowledgment of or an admission by any Shareholder or Shareholder Related Party of the existence of any such claims or of liability for any matter or precedent upon which any liability may be asserted. 

(c) The Company and each Shareholder (each, a “Releasor”), on behalf of itself and each of its Company Related Parties
and Shareholder Related Parties (each, a “Related Party”), 

  
 3 

 
as the case may, hereby expressly waives any rights or benefits available under the provisions of Section 1542 of the California Code, which is quoted as follows: 

“A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF
EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HER SETTLEMENT WITH THE DEBTOR.” 
 Each undersigned Releasor,
on behalf of itself and each of its Related Parties, fully understands the statutory language of said section and nevertheless elects to and hereby does release each of the Company Released Parties and Shareholder Released Parties (each, a
“Released Party”), as the case may be, from all claims it may have against any of them, whether known or unknown, arising from the subject matter of the Company Release and the Shareholder Release, as the case may be, and
specifically waives any rights which it may have under said section. Each undersigned Releasor, on behalf of itself and each of its Related Parties, fully understands that if the facts with respect to this Company Release and Shareholder Release, as
the case may be, are found hereafter to be other than or different from the facts now believed to be true, it expressly accepts and assumes the risk of such possible difference in fact notwithstanding any such differences. 

(d) The rights of each Released Party under this Section 1.2 shall be in addition to any rights such person may have under any
agreement of any Released Party with the Releasor. These rights shall survive consummation of any acquisition of the Company by Parent and are intended to benefit, and shall be enforceable by, each Released Party and its, his or her successors,
assigns, heirs, executors and representatives. The obligations of the Related Parties under this Section 1.2 shall not be terminated or modified in such a manner as to adversely affect the rights of any Released Party under this
Section 1.2 without the prior consent of such affected Released Party. 
 ARTICLE II 

TERMINATION 
 Section 2.1 Termination. This Agreement (a) may be terminated by the Shareholders upon written notice to the Company at any time following amendment of the Arrangement Agreement to alter
the amount of any of the consideration payable thereunder, the structure of the acquisition of the Company pursuant thereto or Section 6.8 (Directors’ and Officers’ Indemnification and Insurance) thereof or amendment of the ColdSpark
Settlement Agreement, and (b) shall terminate as to the Company and each Shareholder (automatically and without any action on the part of any party hereto) upon the earliest to occur of (i) the mutual written consent of the Company and
each of the Shareholders or (ii) the date of termination of the Arrangement Agreement in accordance with its terms. From and after any such termination of this Agreement, neither the Company nor any Shareholder shall have any rights or
obligations hereunder and this Agreement (including the Shareholders’ waiver of the Liquidation Preference attached to their respective shares of Preferred Stock as provided in Section 1.1 hereof and the mutual releases set forth herein)
shall be null and void and have no effect. Notwithstanding the foregoing, Article III of this Agreement shall survive the termination hereof. 

  
 4 

  
 ARTICLE III

 MISCELLANEOUS 
 Section 3.1 Amendments, Waivers, etc. This Agreement may not be amended, changed, supplemented, waived or otherwise modified, except upon the execution and delivery of a written agreement
executed by each of the parties hereto. The failure of any party hereto to exercise any right, power or remedy provided under this Agreement or otherwise available in respect hereof at law or in equity, or to insist upon compliance by any other
party hereto with its obligations hereunder, and any custom or practice of the parties at variance with the terms hereof shall not constitute a waiver by such party of its right to exercise any such or other right, power or remedy or to demand such
compliance. 
 Section 3.2 Notices. All notices, requests, claims, demands and other communications hereunder shall
be in writing and shall be given (and shall be deemed to have been duly given upon receipt) by delivery in person, by cable, telecopy, telegram or telex, by registered or certified mail (postage prepaid, return receipt requested), or by overnight
courier, to the respective parties at the following addresses (or at such other address for a party as shall be specified by like notice): 
 If to the Company: 
 BakBone Software Incorporated 

9540 Town Center Drive, Suite 100 
 San Diego, CA 92121 
 Attention: General Counsel 

Facsimile: (858) 450-9929 
 If to any Shareholder: 
 VantagePoint Venture Partners 

1001 Bayhill Drive 
 Suite 300 
 San Bruno, CA 94066 

Attention: General Counsel 
 Facsimile: (650) 869-6078 
 Section 3.3 Severability. If any term
or other provision of this Agreement is invalid, illegal or incapable of being enforced because of any rule of law or public policy, all other conditions and provisions of this Agreement shall nevertheless remain in full force and effect so long as
the economic or legal substance of the transactions contemplated hereby is not affected in any manner adverse to any party to this Agreement. Upon such determination that any term or other provision is invalid, illegal or incapable of being
enforced, the parties hereto shall negotiate in good faith to modify this Agreement so as to effect the original intent of the parties hereto as closely as possible in an acceptable manner to the end that the transactions contemplated hereby are
fulfilled to the fullest extent possible. 

  
 5 

  
 Section 3.4
Entire Agreement. This Agreement (together with the Arrangement Agreement and any agreement between a Shareholder and Parent, to the extent referred to herein and therein) constitutes the entire agreement among the parties with respect to the
subject matter hereof and supersedes all prior agreements and undertakings, both written and oral, among the parties, or any of them, with respect to the subject matter hereof. 

Section 3.5 Assignment. This Agreement shall not be assigned by operation of law or otherwise without the prior written
consent of each of the parties. 
 Section 3.6 Parties in Interest. This Agreement shall be binding upon and inure
solely to the benefit of each party hereto and their respective successors and assigns and each of the Released Parties, and nothing in this Agreement, express or implied, other than as provided in Section 1.2, is intended to or shall confer
upon any other person or entity any right, benefit or remedy of any nature whatsoever under or by reason of this Agreement. 

Section 3.7 Mutual Drafting. Each party hereto has participated in the drafting of this Agreement, which each party
acknowledges is the result of extensive negotiations between the parties. 
 Section 3.8 Governing Law. 

(a) This Agreement shall be governed by and construed in accordance with, the laws of the State of California without regard, to the
fullest extent permitted by law, to the conflicts of laws provisions thereof which might result in the application of the laws of any other jurisdiction. 
 (b) Any dispute, controversy or claim, whether based on contract, tort, statute, fraud, misrepresentation or any other legal theory (a “Dispute”) arising out of or relating to this
Agreement or any right or obligation under this Agreement, including as to this Agreement’s existence, enforceability, validity, interpretation, performance, indemnification, breach or damages, including claims in tort, and disputes among the
parties with respect to any matters provided for in this Agreement, whether arising before or after the termination of this Agreement, shall be settled solely and exclusively by confidential binding arbitration conducted in the San Francisco branch
of JAMS (“JAMS”) to be governed by JAMS’ Commercial Rules of Arbitration that are in existence at the commencement of the arbitration, as modified by the following provisions of this Agreement: 

(i) The party or parties initiating the arbitration, on the one hand, and the other parties against whom relief is sought as a result of
such arbitration, on the other, shall together select one neutral arbitrator from the JAMS panel list; provided, that if they are unable to reach agreement with respect to the arbitrator, the arbitrator shall be chosen within 10 days after
the filing of the request for arbitration of such Dispute in accordance with the JAMS appointment rules. 
 (ii) The
arbitration proceedings shall be conducted on an expedited basis in San Francisco, California. Proceedings in arbitration shall be scheduled to begin no more than 30 days after the filing of the request for arbitration of such Dispute and to
conclude no later 

  
 6 

 
than 120 days after the filing of such request. All hearings, unless otherwise agreed to by the involved parties, shall be held in San Francisco, California. 

(iii) The parties to this Agreement who are parties in an arbitration proceeding shall be permitted to obtain and take discovery,
including requests for production, interrogatories, requests for admissions and depositions, as provided by the Federal Rules of Civil Procedure; provided that the arbitrator shall be permitted, in his or her discretion, to set parameters on
the timing and/or completion of this discovery and to order additional pre-hearing exchange of information, including exchange of summaries of testimony or exchange of statements of positions. 

(iv) The arbitration proceedings and all testimony, filings, documents and information relating to or presented during the arbitration
proceedings shall be disclosed exclusively for the purpose of facilitating the arbitration process and for no other purpose. 

(v) The parties shall each bear all their own costs, legal fees and expenses, irrespective of which party is the prevailing party in the
arbitration. The arbitrator shall only be authorized to, and shall only have the consent of the parties to, interpret and apply the terms and provisions of this Agreement in accordance with the laws of the State of California. The arbitrator shall
not be authorized to, and shall not, order any remedy not permitted by this Agreement and shall not change any term or provision of this Agreement, deprive any party of any remedy expressly provided hereunder or provide any right or remedy that has
not been expressly provided hereunder. 
 (c) Each party hereto acknowledges and agrees that the activities contemplated by the
provisions of this Agreement are commercial in nature rather than governmental or public, and therefore acknowledges and agrees that it is not entitled to any right of immunity on the grounds of sovereignty or otherwise with respect to such
activities or in any action or proceeding arising out of or relating to this Agreement. Each party hereto, in respect of itself, its agents and its properties, expressly and irrevocably waives any such right of immunity that may now or hereafter
exist (including any immunity from any legal process, from the jurisdiction of any court or from any execution or attachment in aid of execution prior to judgment or otherwise) or claim thereto that may now or hereafter exist, and agrees not to
assert any such right or claim in any such action or proceeding, whether in the United States or otherwise. The foregoing waiver of sovereign immunity shall have effect under the Sovereign Immunities Act of 1976 of the United States of America and
is intended to be irrevocable and not subject to withdrawal for the purposes of such Act. 
 Section 3.9 Headings.
The descriptive headings contained in this Agreement are for reference purposes only and shall not affect in any way the meaning or interpretation of this Agreement. 
 Section 3.10 Counterparts. This Agreement may be executed (including by facsimile or portable document format (pdf)) in separate counterparts, each of which will be deemed to be an original
and all of which taken together will constitute one and the same agreement. 

  
 7 

  
 Section 3.11
Interpretation. The language used in this Agreement will be deemed to be the language chosen by the parties to express their mutual intent, and no rule of strict construction will be applied against any party. Unless the context otherwise
requires: (a) “or” is disjunctive but not exclusive, (b) words in the singular include the plural, and in the plural include the singular, (c) the words “include” and “including,” and
variations thereof, shall not be deemed to be terms of limitation, but rather shall be deemed to be followed by the words “without limitation,” and (d) the words “hereof”, “herein”, and
“hereunder” and words of similar import when used in this Agreement refer to this Agreement as a whole and not to any particular provision of this Agreement, and Section references are to this Agreement unless otherwise specified.
Capitalized terms used herein that are not otherwise defined herein shall have the meanings assigned to such terms by the Arrangement Agreement. 
 Section 3.12 MUTUAL WAIVER OF JURY TRIAL. THE PARTIES HERETO WAIVE ALL RIGHT TO TRIAL BY JURY IN ANY ACTION, SUIT OR PROCEEDING BROUGHT TO ENFORCE OR DEFEND ANY RIGHTS OR REMEDIES UNDER THIS
AGREEMENT. 

  
 8 

  
 IN WITNESS WHEREOF,
the Company and the Shareholders have caused this Agreement to be duly executed as of the day and year first above written. 
  

			
	BAKBONE SOFTWARE INCORPORATED
		
	By:	 	 /s/ Steve Martin

	Name:	 	Steve Martin
	Title:	 	Senior Vice President, Chief Financial Officer and Interim Chief Executive Officer

			
	
	SHAREHOLDERS
	
	VANTAGEPOINT VENTURE PARTNERS IV (Q), L.P.
	By: VantagePoint Venture Associates IV, L.L.C.,
	Its General Partner
		
	By:	 	 /s/ Alan E. Salzman

		 	Name: Alan E. Salzman,
		 	Managing Member
	
	VANTAGEPOINT VENTURE PARTNERS IV, L.P.
	By: VantagePoint Venture Associates IV, L.L.C.
	Its General Partner
		
	By:	 	 /s/ Alan E. Salzman

		 	Name: Alan E. Salzman,
		 	Managing Member
	
	VANTAGEPOINT VENTURE PARTNERS IV PRINCIPALS FUND, L.P.
	By: VantagePoint Venture Associates IV, L.L.C.
	Its General Partner
		
	By:	 	 /s/ Alan E. Salzman

		 	Name: Alan E. Salzman,
		 	Managing Member

  
 9 

  
 Schedule I

 Ownership of Capital Stock of the Company by Shareholders 

 

					
	 Shareholder’s Name
	  	 Common Stock Owned
	  	 Series A Preferred

Stock Owned

			
	 VantagePoint Venture

Partners IV (Q), L.P.

1001 Bayhill Drive, Suite

300 San Bruno, CA 94066

Attn:   General Counsel
	  	42 shares	  	16,294,200 shares
			
	 VantagePoint Venture

Partners IV, L.P.

1001 Bayhill Drive, Suite

300 San Bruno, CA 94066

Attn:   General Counsel
	  	37 shares	  	1,633,200 shares
			
	 VantagePoint Venture

Partners IV Principals

Fund, L.P.
 1001 Bayhill Drive, Suite
 300 San Bruno, CA
94066
 Attn:   General Counsel
	  	-0-	  	72,600 shares

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