Document:

Amendment No. 1 to Credit Agreement

 EXHIBIT 10.12 
 EXECUTION COPY 
 AMENDMENT NO. 1 TO CREDIT AGREEMENT 

 AMENDMENT NO. 1 TO CREDIT AGREEMENT, dated as of February 14, 2007 (this “Amendment”), among WEST
CORPORATION, a Delaware corporation (the “Borrower”), the Subsidiary Borrowers (as defined below) party hereto and LEHMAN COMMERCIAL PAPER INC., as Administrative Agent (in such capacity, the “Administrative
Agent”). 
 PRELIMINARY STATEMENTS 
 A. The Borrower, each lender from time to time party thereto (the “Lenders”) and the Administrative Agent have entered into a Credit Agreement, dated as of October 24, 2006 (as
amended, supplemented or otherwise modified from time to time, the “Credit Agreement”). 
 B. The Borrower
desires to, among other things, (i) substitute, replace and convert (or refinance, as needed) all outstanding Term Loans under the Credit Agreement (the “Existing Term Loans”) with and into a new tranche of term loans (the
“Term B-2 Loans”) and (ii) borrow $165,000,000 of additional Term B-2 Loans (the “Additional Term B-2 Loan Amount”) as part of the same tranche of Term B-2 Loans, in each case, on behalf of itself and certain of its
Restricted Subsidiaries, as listed on Schedule 1.01G hereto (the “Subsidiary Borrowers”), on the terms and conditions set forth herein. 
 C. The Borrower has requested that (i) each Term Lender holding Existing Term Loans (each, an “Existing Term Lender”) make commitments to provide Term B-2 Loans (any Term Lender
that executes and delivers a Conversion Notice (as defined below) and makes such a commitment, a “Continuing Term Lender”; and, any Term Lender that does not execute and deliver a Conversion Notice and make such a commitment, an
“Exiting Term Lender”) in an amount equal to the aggregate principal amount of the Existing Term Loans held by it immediately prior to the Amendment No. 1 Effective Date (as defined below) and (ii) additional proposed
Lenders (which may be Continuing Term Lenders) make commitments to provide Term B-2 Loans (such Lenders, together with the Continuing Term Lenders, the “Term B-2 Lenders”) in an aggregate amount equal to the sum of the Additional
Term B-2 Loan Amount and the aggregate principal amount of Existing Term Loans held by Exiting Term Lenders. 
 D. The
Lenders have agreed, subject to the terms and conditions hereinafter set forth, to amend the Credit Agreement as set forth below. 
 NOW, THEREFORE, in consideration of the premises and for other good and valuable consideration, the sufficiency and receipt of all of which is hereby acknowledged, the parties hereto hereby agree as follows: 
 SECTION 1. Definitions. Capitalized terms not otherwise defined in this Amendment have the same meanings as specified in the Credit
Agreement. 
 SECTION 2. Amendments to Credit Agreement. Effective as of the Amendment No. 1 Effective Date, and
subject to the terms and conditions set forth herein, the Credit Agreement is hereby amended as follows: 
 (a) Section 1.01 of the Credit Agreement is amended by adding in the appropriate alphabetical order the following new definitions: 
 “Amendment No. 1” means Amendment No. 1 to this Agreement, dated as of February 14, 2007, among the Borrower, the Subsidiary Borrowers and the Administrative Agent.

  

  

 “Amendment No. 1 Effective Date” has the meaning
specified in Amendment No. 1. 
 “Designated Amount” means (i) with respect to the
Borrower and each of the Subsidiary Borrowers (other than CenterPost Communications, Inc., a Delaware corporation (“CenterPost”), InterCall, Inc., a Delaware corporation (“InterCall”), InPulse Response Group, Inc.,
an Arizona corporation (“InPulse”), Intrado Inc., a Delaware corporation (“Intrado”), Ringer Acquisition Corp., a Delaware corporation (“RAC”), West Asset Management, Inc., a Delaware corporation
(“WAM”), West Direct, Inc., a Delaware corporation (“WDI”), West Interactive Corporation, a Delaware corporation (“West Interactive”), West Business Services, LP, a Delaware limited partnership
(“WBS”), and West Telemarketing, LP, a Delaware limited partnership (“West Telemarketing”)), $430,500,000, (ii) with respect to CenterPost, $21,000,000, (iii) with respect to InPulse, $45,500,000,
(iv) with respect to InterCall, $684,000,000, (v) with respect to Intrado, $439,000,000, (vi) with respect to RAC, $133,600,000, (vii) with respect to WAM, $107,000,000, (viii) with respect to WDI, $25,600,000,
(ix) with respect to West Interactive, $118,700,000, (x) with respect to WBS, $134,900,000, and (xi) with respect to West Telemarketing, $125,200,000. 
 “Exchanged Term Loans” has the meaning specified in Section 2.01(a)(ii). 
 “Existing Term Borrowing” means the borrowing of the Existing Term Loans on the Closing Date. 
 “Existing Term Lender” has the meaning specified in the preliminary statements of Amendment No. 1.

 “Existing Term Loan” has the meaning specified in the preliminary statements of Amendment
No. 1. 
 “Existing Term Note” means a promissory note of the Borrower payable to any
Existing Term Lender or its registered assigns, in substantially the form of Exhibit C-1 hereto, evidencing the aggregate indebtedness of the Borrower to such Existing Term Lender resulting from the Existing Term Loans made by such Existing
Term Lender. 
 “Exiting Term Lender” has the meaning specified in the preliminary statements of
Amendment No. 1. 
 “Repricing Prepayment” has the meaning specified in
Section 2.05(a)(i). 
 “Subsidiary Borrowers” means the Restricted Subsidiaries of the
Borrower set forth on Schedule 1.01G. 
 “Term B-2 Borrowing” means a borrowing consisting
of simultaneous Term B-2 Loans of the same Type and, in the case of Eurocurrency Rate Loans, having the same Interest Period made by each of the Term B-2 Lenders pursuant to Section 2.01(a)(ii) or (iii). 
 “Term B-2 Commitment” means, as to each Term B-2 Lender, its obligation to exchange and convert Existing
Term Loans for and into Term B-2 Loans pursuant to Section 2.01(a)(ii) or to make Term B-2 Loans on the Amendment No. 1 Effective Date to the Borrower and the Subsidiary Borrowers pursuant to Section 2.01(a)(iii) in an aggregate
amount not to exceed the amount set forth in such Term B-2 Lender’s Lender Addendum delivered by such Term B-2 Lender on the Amendment No. 1 Effective Date as provided in Amendment No. 1, as applicable, as such amount may be adjusted
from time to time in accordance with this Agreement. The aggregate Term B-2 Commitments of all Term B-2 Lenders on the Amendment No. 1 Effective Date is $2,265,000,000. 
  

  
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 “Term B-2 Lender” means, at any time, any Lender that has a
Term B-2 Commitment or a Term B-2 Loan at such time. 
 “Term B-2 Loan” means (a) a Loan
received in exchange for Existing Term Loans pursuant to Section 2.01(a)(ii) or (b) any Loan made pursuant to Section 2.01(a)(iii). 
 “Term B-2 Note” means a promissory note of the Borrower and the Subsidiary Borrowers payable to any Term B-2 Lender or its registered assigns, in substantially the form of
Exhibit C-3 hereto, evidencing the aggregate Indebtedness of the Borrower and the Subsidiary Borrowers (which shall be allocated among them ratably in accordance with the Designated Amounts) to such Term B-2 Lender resulting from the Term B-2
Loans made or held by such Term B-2 Lender. 
 (b) Section 1.01 of the Credit Agreement is hereby amended by amending
and restating in its entirety clause (a) of the definition of “Applicable Rate” to read as follows: 
 “(a) with respect to Term B-2 Loans, (i) commencing on the Amendment No. 1 Effective Date, (A) for Eurocurrency Rate Loans, 2.375% and (B) for Base Rate Loans, 1.375% and
(ii) thereafter, the following percentages per annum based on the Borrower’s Corporate Family Rating from Moody’s and Issuer Credit Rating from S&P as set forth below: 
  

									
	 Applicable Rate
	 
	 Pricing Level
	  	 Rating
	  	Eurocurrency
Rate	 	 	Base Rate	 
	 1
	  	B1 or higher by Moody’s and B+ or higher by S&P	  	2.125	% 	 	1.125	% 
				
	 2
	  	less than Pricing Level 1 but at least B2 by Moody’s and B by S&P	  	2.375	% 	 	1.375	% 
				
	 3
	  	B3 or lower by Moody’s or B- or lower by S&P	  	2.75	% 	 	1.75	% 

 Changes in the Applicable Rate for Term B-2 Loans resulting from
changes in ratings by Moody’s or S&P shall become effective on the Business Day following the public announcement of such new rating. If one or more of such rating agencies shall not have in effect a Corporate Family Rating or an Issuer
Credit Rating, as applicable (other than by reason of the circumstances referred to in the following sentence), then the rating assigned by the other rating agency shall be used to establish the Applicable Rate for the Term B-2 Loans. If the rating
system of Moody’s or S&P shall change, or if either rating agency shall cease to be in the business of providing corporate ratings, the Borrower and the Administrative Agent shall negotiate in good faith to amend this definition to reflect
such changed rating system or the unavailability of ratings from such rating agency and, pending the effectiveness of any such amendment, the rating of such rating agency shall be determined by reference to the rating most recently in effect prior
to such change or cessation. At the option of the Administrative Agent or the Required Lenders, the highest Pricing Level shall apply as of the first Business Day after an Event of Default under

  

  
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Section 8.01(a) shall have occurred and be continuing, and shall continue to so apply to but excluding the date on which such Event of Default is cured or waived (and thereafter the Pricing
Level otherwise determined in accordance with this definition shall apply).” 
 (c) Section 1.01 of the Credit
Agreement is hereby amended by amending and restating in its entirety clause (b) of the definition of “Collateral and Guarantee Requirement” to read as follows: 
 “(b) all Obligations shall have been unconditionally guaranteed (the “Senior Guarantees”) by the
Borrower, each Subsidiary Borrower and each Restricted Subsidiary that is a Domestic Subsidiary and not an Excluded Subsidiary and, upon the occurrence of a Holdings Election Event, Holdings (each, a “Guarantor”);” 

(d) Section 1.01 of the Credit Agreement is hereby amended by amending and restating in their entirety the definitions of
“Lender Addendum”, “Loan Parties”, “Responsible Officer”, “Term Borrowing”, “Term Commitment”, “Term Lender”, “Term Loan” and
“Term Note” to read, respectively, as follows: 
 “Lender Addendum” means, with
respect to any applicable Lender, (i) a Lender Addendum, substantially in the form of Exhibit K, executed and delivered by such Lender on the Closing Date as provided in Section 10.23 or (ii) a Lender Addendum, substantially in
the form of Annex D to Amendment No. 1, executed and delivered by such Lender on the Amendment No. 1 Effective Date as provided in Amendment No. 1. 
 “Loan Parties” means, collectively, the Borrower, each Subsidiary Borrower and each Guarantor. 

“Responsible Officer” means the chief executive officer, president, vice president, chief financial
officer, treasurer or assistant treasurer or other similar officer of a Loan Party and, as to any document delivered on the Closing Date or the Amendment No. 1 Effective Date, any secretary or assistant secretary of a Loan Party. Any document
delivered hereunder that is signed by a Responsible Officer of a Loan Party shall be conclusively presumed to have been authorized by all necessary corporate, partnership and/or other action on the part of such Loan Party and such Responsible
Officer shall be conclusively presumed to have acted on behalf of such Loan Party. 
 “Term
Borrowing” means any Existing Term Borrowing or any Term B-2 Borrowing, as applicable. 
 “Term
Commitment” means any Term B-2 Commitment. 
 “Term Lender” means any Existing Term
Lender or any Term B-2 Lender, as applicable. 
 “Term Loan” means any Existing Term Loan or any
Term B-2 Loan, as applicable. 
 “Term Note” means any Existing Term Note or any Term B-2 Note,
as applicable. 
 (e) Section 2.01(a) of the Credit Agreement is hereby amended and restated in its entirety to read
as follows: 
 “(a)(i) Existing Term Loan. On the Closing Date, the Existing Term Lenders made
Existing Term Loans to the Borrower pursuant to Section 2.01(a) of this Agreement as in effect on the Closing Date. 
  

  
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 (ii) Term B-2 Exchange. With respect to each Term B-2 Lender that has
Existing Term Loans and a corresponding Term B-2 Commitment, such Term B-2 Lender severally agrees to exchange and convert on the Amendment No. 1 Effective Date an aggregate principal amount of the Existing Term Loans (“Exchanged Term
Loans”) held by it immediately prior to the Amendment No. 1 Effective Date for and into a like principal amount in Dollars of Term B-2 Loans of the Borrower and the Subsidiary Borrowers (which shall be allocated among them ratably in
accordance with the Designated Amounts), it being understood and agreed that the Term B-2 Loans are in exchange, substitution and replacement for, but not in payment or satisfaction of, the Exchanged Term Loans. 
 (iii) Term B-2 Borrowings. Each Term B-2 Lender severally agrees to make to the Borrower and the Subsidiary Borrowers
(which shall be allocated among them ratably in accordance with the Designated Amounts) Term B-2 Loans denominated in Dollars on the Amendment No. 1 Effective Date in an amount equal to the excess of (A) its Term B-2 Commitment over
(B) the aggregate principal amount of its Exchanged Term Loans, if any. All Existing Term Loans that are not Exchanged Term Loans will be refinanced with the proceeds of such Term B-2 Loans. 
 (iv) Amounts borrowed under this Section 2.01(a) and repaid or prepaid may not be reborrowed. Term Loans may be Base
Rate Loans or Eurocurrency Rate Loans, as further provided herein. 
 (v) On and after the Amendment No. 1
Effective Date, all Term Loans shall continue to have the same terms, rights and benefits as the Term Loans immediately prior to the Amendment No. 1 Effective Date under the Loan Documents, except as expressly modified by Amendment
No. 1.” 
 (f) Section 2.05(a)(i) is hereby amended by (i) adding immediately before the proviso
therein the following “(except as otherwise provided below)” and (ii) adding at the end of such section the following: 
 “In the event that, on or prior to the first anniversary of the Amendment No. 1 Effective Date, any Term B-2 Lender receives a Repricing Prepayment (as defined below), then at the time thereof,
the Borrower and Subsidiary Borrowers shall pay to such Term B-2 Lender a prepayment premium equal to 1.0% of the amount of such Repricing Prepayment. As used herein, “Repricing Prepayment” means the amount of principal of the Term
B-2 Loans of such Term B-2 Lender that is prepaid by the Borrower and the Subsidiary Borrowers with the proceeds of the substantially concurrent incurrence by the Borrower or any of its Subsidiaries of new replacement term loans that have interest
rate margins lower than the Applicable Rate then in effect for the Term B-2 Loans so prepaid; provided, that a refinancing of the Term B-2 Loans in connection with any refinancing of the Facilities resulting in the termination of this
Agreement shall not be a Repricing Prepayment.” 
 (g) Section 2.05(b)(i) is hereby amended by replacing the
reference to “all voluntary prepayments of Term Loans” in clause (B)(i) thereof with “all voluntary prepayments of Terms B-2 Loans”. 
  

  
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 (h) Section 2.07(a) of the Credit Agreement is hereby amended and restated in its
entirety to read as follows: 
 “(a) Term B-2 Loans. Each of the Borrower and the Subsidiary
Borrowers shall, jointly and severally, repay to the Administrative Agent for the ratable account of the Term Lenders (i) on the last Business Day of each March, June, September and December, commencing with the first such date to occur after
the Amendment No. 1 Effective Date, an aggregate amount equal to 0.25% of the aggregate amount of all Term Loans (which shall be allocated among them ratably in accordance with the Designated Amounts) outstanding on the Amendment No. 1
Effective Date (which payments shall be reduced as a result of the application of prepayments in accordance with the order of priority set forth in Section 2.05) and (ii) on the Maturity Date for the Term Loans, the aggregate principal
amount of all Term Loans outstanding on such date.” 
 (i) Section 2.08 of the Credit Agreement is hereby amended
by adding at the end thereof the following new clause (d): 
 “(d) All Term B-2 Loans made on the Amendment
No. 1 Effective Date will have the same Types (in the same ratable amounts) as applicable at such time to the Existing Term Loans and will have initial Interest Periods ending on the same dates as the Interest Periods applicable at such time to
the Existing Term Loans, and the Eurocurrency Rate applicable to such Term B-2 Loans during such initial Interest Periods will be the same as that applicable at such time to the Existing Term Loans. No accrued interest on the Existing Term Loans
exchanged and converted into Term B-2 Loans shall be payable on the Amendment No. 1 Effective Date and no amounts under Section 3.05 shall be payable in connection with such exchange and conversion.” 
 (j) Article II of the Credit Agreement is hereby amended by adding the following as a new Section 2.15 thereof: 

“SECTION 2.15. The Administrative Borrower. Each Subsidiary Borrower hereby appoints the Borrower as the
administrative borrower hereunder, and the Borrower shall act under this Agreement as the agent, attorney-in-fact and legal representative of such Subsidiary Borrower for all purposes, including receiving account statements and other notices and
communications to such Subsidiary Borrower from the Administrative Agent or any Lender and receiving proceeds of the Term B-2 Loans. The Administrative Agent and the Lenders may rely, and shall be fully protected in relying, on any certificate,
report, information or any notice or communication made or given by the Borrower, whether in its own name or on behalf of a Subsidiary Borrower, and neither the Administrative Agent nor any Lender shall have any obligation to make any inquiry or
request any confirmation from or on behalf of any Subsidiary Borrower as to the binding effect on it of any such notice or request.” 
 (k) Section 7.10 of the Credit Agreement is hereby amended and restated in its entirety to read as follows: 
 “SECTION 7.10. Use of Proceeds. Use the proceeds of (a) any Revolving Credit Borrowing, Swing Line
Borrowing, Existing Term Borrowing or L/C Credit Extension, whether directly or indirectly, in a manner inconsistent with the uses set forth in the preliminary statements to this Agreement, or (b) any Term B-2 Borrowing, whether directly or
indirectly, in a manner other than (i) to refinance Existing Term Loans and (ii) for general corporate purposes, including Permitted Acquisitions.” 
  

  
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 (l) The Schedule 1.01G attached hereto is hereby added to the Credit Agreement as
Schedule 1.01G thereto. 
 (m) The Exhibit C-3 attached hereto is hereby added to the Credit Agreement as
Exhibit C-3 thereto. 
 SECTION 3. Amendments to Guaranty. Effective as of the Amendment No. 1 Effective Date,
and subject to the terms and conditions set forth herein, the Guaranty is hereby amended as follows: 
 (a) Section 1.02 of the Guaranty is hereby amended by amending and restating in its entirety the definition of “Guarantor” to read as follows: 
 “Guarantor” means the Borrower, each Subsidiary Borrower, each Subsidiary Party and, upon the occurrence of a Holdings
Election Event, Holdings. 
 (b) Section 3.01 of the Guaranty is hereby amended and restated in its entirety to read
as follows: 
 “In addition to all such rights of indemnity and subrogation as the Guarantors may have under
applicable law (but subject to Section 3.03), the Borrower and the Subsidiary Borrowers agree that in the event a payment of an obligation shall be made by any Guarantor under this Agreement, the Borrower and the Subsidiary Borrowers shall
indemnify such Guarantor for the full amount of such payment (which shall be allocated among the Borrower and the Subsidiary Guarantors ratably in accordance with the Designated Amounts) and such Guarantor shall be subrogated to the rights of the
Person to whom such payment shall have been made to the extent of such payment.” 
 (c) Section 4.14 of the
Guaranty is hereby amended by adding the following immediately prior to the last sentence therein: 
 “Upon
execution and delivery by the Administrative Agent and the Borrower of a Guarantee Agreement Supplement, the Borrower shall become a Guarantor hereunder with the same force and effect as if originally named as a Guarantor herein. The execution and
delivery of any such instrument shall not require the consent of any other Guarantor hereunder.” 
 SECTION 4. Waivers
and Consents. Upon the occurrence of the Amendment No. 1 Effective Date, (a) the Administrative Agent and the Required Lenders hereby waive any prior notice requirements under Section 2.05(a) of the Credit Agreement in connection
with the exchange, conversion, refinancing, substitution and replacement of the Existing Term Loans as contemplated by this Amendment, (b) the Required Lenders and Term B-2 Lenders (including all Continuing Term Lenders) agree that (i) all
Existing Term Loans that are not exchanged for and converted into Term B-2 Loans may be paid in full from the proceeds of Term B-2 Loans, together with all accrued and unpaid interest thereon and any other amounts owing with respect thereto, without
requiring the payment in full of any other Existing Term Loans and hereby waive the provisions of Section 2.12(a) and Section 2.13 in connection with the transactions contemplated by this Amendment and (ii) interest shall accrue and
be payable on such Term B-2 Loans on the basis set forth in Section 2.08(d) of the Credit Agreement, as amended hereby, (c) the Required Lenders and the Term B-2 Lenders (and the Borrower solely to the extent of assignments to Existing
Term Lenders) hereby waive the requirements of Section 10.07 of the Credit Agreement with respect to any assignment of Existing Term Loans of any Exiting Term Lender to Term B-2 Lenders made to effectuate the purposes of this Amendment,
(d) each Term B-2 Lender (including each Continuing Term Lender) and the Administrative Agent agree that this Amendment constitutes a

  

  
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Committed Loan Notice under Section 2.02(a) of the Credit Agreement with respect to the Term B-2 Loans and hereby waive any other notice requirements under Section 2.02(a) of the Credit
Agreement for purposes of the exchange and conversion of Existing Term Loans for and into Term B-2 Loans and the making of other Term B-2 Loans on the Amendment No. 1 Effective Date, and (e) the Administrative Agent and the Required
Lenders hereby consent and agree that, notwithstanding the provisions of the last paragraph of Section 10.01 of the Credit Agreement, all Term B-2 Loans shall constitute Replacement Term Loans and no portion thereof shall constitute Incremental
Term Loans. 
 SECTION 5. Conditions of Effectiveness of this Amendment. This Amendment shall become effective on the
date (the “Amendment No. 1 Effective Date”) when each of the conditions set forth in this Section 5 shall have been satisfied: 
 (a) Execution of Documents. The Administrative Agent shall have received (i) this Amendment, duly executed and delivered by the Borrower, each Subsidiary Borrower and the Administrative
Agent, (ii) Lender Consents, in the form attached hereto as Annex A (each, a “Lender Consent”), or Conversion Notices, in the form attached hereto as Annex B (each, a “Conversion Notice”), duly executed and
delivered by Lenders constituting the Required Lenders, (iii) a Guarantee Agreement Supplement (as defined in the Guaranty), duly executed and delivered by the Borrower, CenterPost and RAC, (iv) a Security Agreement Supplement, duly
executed and delivered by CenterPost and RAC, and (v) a Guarantor Consent and Reaffirmation, in the form attached hereto as Annex C, duly executed and delivered by each Guarantor. 
 (b) Term B-2 Commitments. The Administrative Agent shall have received (i) commitments from banks and other financial
institutions with respect to the Term B-2 Loans in an aggregate principal amount equal to $2,265,000,000 and (ii) as applicable (x) a fully executed Conversion Notice with respect to each Existing Term Lender electing to convert its
Existing Term Loans into Term B-2 Loans (and pursuant to which on the Amendment No. 1 Effective Date all of the outstanding principal amount of Existing Term Loans held by such Lender shall convert into Term B-2 Loans) or (y) a fully
executed Lender Addendum in the form attached hereto as Annex D with respect to each such bank or other financial institution committing to fund such Term B-2 Loans (and pursuant to which, on the Amendment No. 1 Effective Date, such bank or
other financial institution shall become a Term B-2 Lender, for all purposes under the Credit Agreement). 
 (c) Payment
of Fees and Expenses. The Borrower and the Subsidiary Borrowers shall have paid all fees and expenses (including the reasonable fees and expenses of Weil, Gotshal & Manges LLP) incurred by the Administrative Agent in connection with the
preparation, negotiation and execution of this Amendment or otherwise required to be paid in connection with this Amendment, to the extent invoiced at least one Business Day prior to the date hereof. 
 (d) Exiting Lenders. The Borrower shall have paid to each of the Exiting Term Lenders, if any, an amount equal to the aggregate
outstanding principal amount of the Existing Term Loans of such Exiting Term Lender at the time of occurrence of the Amendment No. 1 Effective Date from the proceeds of the Term B-2 Loans, together with all accrued but unpaid interest to the
Amendment No. 1 Effective Date on such Existing Term Loans and any other amounts payable in connection therewith under the Loan Documents. 
 (e) Secretary’s Certificates. The Administrative Agent shall have received such certificates of resolutions or other action, incumbency certificates and/or other certificates of
Responsible Officers of the Borrower and each Subsidiary Borrower as the Administrative Agent may reasonably request evidencing the identity, authority and capacity of each Responsible Officer thereof authorized to act as a Responsible Officer in
connection with this Amendment and the transactions contemplated hereby. 
  

  
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 (f) Officer’s Certificate. The Administrative Agent shall have received a
certificate of a Responsible Officer of the Borrower, certifying that the conditions precedent set forth in Sections 4.02(a) and (b) of the Credit Agreement shall have been satisfied on and as of the Amendment No. 1 Effective Date.

 (g) Legal Opinions. The Administrative Agent shall have received an opinion of Ropes & Gray LLP, counsel
for the Loan Parties, addressed to the Administrative Agent and each Lender, in form and substance reasonably satisfactory to the Administrative Agent. 
 (h) Collateral and Guarantee Requirement. The Administrative Agent shall have received (i) all certificates, if any, representing the Pledged Equity of CenterPost and RAC, accompanied by
undated stock powers executed in blank, and (ii) evidence that all other actions, recordings and filings that the Administrative Agent may deem reasonably necessary to satisfy the Collateral and Guarantee Requirement with respect to CenterPost
and RAC shall have been taken, completed or otherwise provided for in a manner reasonably satisfactory to the Administrative Agent. 
 SECTION 6. Post-Closing Requirements Relating to the Mortgaged Properties. Within 90 days after the Amendment No. 1 Effective Date (or such later date acceptable to the Administrative Agent in its sole discretion), the Borrower
shall deliver to the Administrative Agent: 
 (a) Evidence that mortgage amendments (the “Mortgage
Amendments”) with respect to the Mortgaged Properties have been duly executed, acknowledged and delivered by a duly authorized officer of each party thereto on or before such date and are in form suitable for filing and recording in all
filing or recording offices that the Administrative Agent may deem necessary or desirable; 
 (b) Date-down endorsements to
the title insurance policies with respect to the Mortgaged Properties; and 
 (c) Evidence that all fees, costs and
expenses have been paid in connection with the preparation, execution, filing and recordation of the Mortgage Amendments, including, without limitation, reasonable attorneys’ fees, filing and recording fees, title insurance company coordination
fees, documentary stamp, mortgage and intangible taxes and title search charges and other charges incurred in connection with the recordation of the Mortgage Amendments and the other matters described in this Section 6 and as, and to the
extent, otherwise required to be paid in connection therewith under Section 10.04 of the Credit Agreement. 
 SECTION 7.
Representations and Warranties. Each of the Borrower and the Subsidiary Borrowers represents and warrants as follows: 
 (a) The execution, delivery and performance by each Loan Party of this Amendment are within such Loan Party’s corporate or other powers, have been duly authorized by all necessary corporate or other organizational action, and do
not and will not (i) contravene the terms of any of such Person’s Organization Documents; (ii) conflict with or result in any breach or contravention of, or the creation of any Lien under (other than as permitted by Section 7.01
of the Credit Agreement), or require any payment to be made under (A) any Contractual Obligation to which such Person is a party or affecting such Person or the properties of such Person or any of its Restricted Subsidiaries or (B) any
material order, injunction, writ or decree of any Governmental Authority or any arbitral award to which

  

  
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such Person or its property is subject; or (iii) violate any material Law; except with respect to any conflict, breach or contravention or payment (but not creation of Liens) referred to in
clause (ii)(A), to the extent that such conflict, breach, contravention or payment could not reasonably be expected to have a Material Adverse Effect. 
 (b) This Amendment has been duly executed and delivered by each Loan Party that is party hereto. This Amendment and each Loan Document after giving effect to the amendments pursuant to this
Amendment, constitutes a legal, valid and binding obligation of each Loan Party that is party hereto or thereto, as applicable, enforceable against such Loan Party in accordance with its terms, except as such enforceability may be limited by Debtor
Relief Laws and by general principles of equity. 
 (c) No Default has occurred and is continuing or will occur as a result
of the transactions contemplated by this Amendment. 
 (d) Each of the representations and warranties of each Loan Party
contained in Article V of the Credit Agreement and each other Loan Document, immediately before and after giving effect to this Amendment and the matters and transactions contemplated hereby, is true and correct in all material respects on and
as of the date hereof, except to the extent that such representations and warranties specifically refer to an earlier date, in which case they shall be true and correct in all material respects as of such earlier date; provided, that any
representation and warranty made on or as of the Closing Date that is qualified as to “Material Adverse Effect” shall be deemed to be qualified by a “Company Material Adverse Effect.” 
 SECTION 8. Joinder. By executing and delivering this Amendment, each Subsidiary Borrower hereby becomes a party to the Credit
Agreement as a “Subsidiary Borrower” thereunder and, without limiting the foregoing, hereby expressly assumes all obligations and liabilities of a “Subsidiary Borrower” thereunder. 
 SECTION 9. Reference to and Effect on the Credit Agreement and the Loan Documents. 
 (a) On and after the effectiveness of this Amendment, each reference in the Credit Agreement to “this Agreement”,
“hereunder”, “hereof” or words of like import referring to the Credit Agreement shall mean and be a reference to the Credit Agreement, as amended by this Amendment. 
 (b) The Credit Agreement and each of the other Loan Documents, as specifically amended by this Amendment, are and shall continue to be
in full force and effect and are hereby in all respects ratified and confirmed. Without limiting the generality of the foregoing, the Collateral Documents and all of the Collateral described therein do and shall continue to secure the payment of all
Obligations of the Loan Parties under the Loan Documents, in each case, as amended by this Amendment. 
 (c) The execution,
delivery and effectiveness of this Amendment shall not, except as expressly provided herein, operate as a waiver of any right, power or remedy of any Lender or the Administrative Agent under any of the Loan Documents, nor constitute a waiver of any
provision of any of the Loan Documents. On and after the effectiveness of this Amendment, this Amendment shall for all purposes constitute a Loan Document. 
 SECTION 10. Costs and Expenses. The Borrower and the Subsidiary Borrower agree to pay or reimburse the Administrative Agent for all costs and expenses of the Administrative Agent in connection with
the preparation, execution, delivery and administration, modification and amendment of this Amendment. 
  

  
 10 

 SECTION 11. Execution in Counterparts. This Amendment may be executed in any number
of counterparts and by different parties hereto in separate counterparts, each of which when so executed shall be deemed to be an original and all of which taken together shall constitute but one and the same agreement. Delivery of an executed
counterpart of a signature page to this Amendment by telecopier shall be effective as delivery of a manually executed counterpart of this Amendment. 
 SECTION 12. Governing Law. This Amendment shall be governed by, and construed in accordance with, the laws of the State of New York. 
 [The remainder of this page is intentionally left blank] 
  

  
 11 

 IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be executed by their
respective officers thereunto duly authorized, as of the date first above written. 
  

			
	WEST CORPORATION
		
	By:	 	 /s/ Paul M. Mendlik

	Name:	 	Paul M. Mendlik
	Title:	 	Chief Financial Officer and Treasurer
	
	CENTERPOST COMMUNICATIONS, INC.
		
	By:	 	 /s/ Paul M. Mendlik

	Name:	 	Paul M. Mendlik
	Title:	 	Chief Financial Officer and Treasurer
	
	INPULSE RESPONSE GROUP, INC.
		
	By:	 	 /s/ Paul M. Mendlik

	Name:	 	Paul M. Mendlik
	Title:	 	Chief Financial Officer and Treasurer
	
	INTERCALL, INC.
		
	By:	 	 /s/ Paul M. Mendlik

	Name:	 	Paul M. Mendlik
	Title:	 	Chief Financial Officer and Treasurer
	
	INTRADO INC.
		
	By:	 	 /s/ Paul M. Mendlik

	Name:	 	Paul M. Mendlik
	Title:	 	Chief Financial Officer and Treasurer
	
	RINGER ACQUISITION CORP.
		
	By:	 	 /s/ Paul M. Mendlik

	Name:	 	Paul M. Mendlik
	Title:	 	Chief Financial Officer and Treasurer
	
	WEST ASSET MANAGEMENT, INC.
		
	By:	 	 /s/ Paul M. Mendlik

	Name:	 	Paul M. Mendlik
	Title:	 	Chief Financial Officer and Treasurer
	
	WEST DIRECT, INC.
		
	By:	 	 /s/ Paul M. Mendlik

	Name:	 	Paul M. Mendlik
	Title:	 	Chief Financial Officer and Treasurer

 [SIGNATURE PAGE TO AMENDMENT NO. 1] 
  

  

			
	WEST INTERACTIVE CORPORATION
		
	By:	 	 /s/ Paul M. Mendlik

	Name:	 	Paul M. Mendlik
	Title:	 	Chief Financial Officer and Treasurer
	
	WEST BUSINESS SERVICES, LP
	
	By: West Transaction Services, LLC, its general partner
		
	By:	 	 /s/ Paul M. Mendlik

	Name:	 	Paul M. Mendlik
	Title:	 	Manager
	
	WEST TELEMARKETING, LP
	
	By: West Transaction Services, LLC, its general partner
		
	By:	 	 /s/ Paul M. Mendlik

	Name:	 	Paul M. Mendlik
	Title:	 	Manager

 [SIGNATURE PAGE TO AMENDMENT NO. 1] 
  

  

			
	LEHMAN COMMERCIAL PAPER INC.,
	as Administrative Agent
		
	By:	 	/s/ Ritam Bhalla
	Name:	 	RITAM BHALLA
	Title:	 	Authorized Signatory

 [SIGNATURE PAGE TO AMENDMENT NO. 1] 
  

  

 ANNEX A 
 LENDER CONSENT 
 Reference is made to the Credit Agreement, dated as of
October 24, 2006 (as amended, supplemented or otherwise modified prior to the date hereof, the “Credit Agreement”), among West Corporation (the “Borrower”), each Lender from time to time party thereto, Lehman
Commercial Paper Inc., as Administrative Agent and Swing Line Lender, Deutsche Bank Securities Inc. and Bank of America, N.A., as Syndication Agents, and Wachovia Bank, National Association and General Electric Capital Corporation, as
Co-Documentation Agents. Unless otherwise defined herein, capitalized terms used herein and defined in the Credit Agreement are used herein as therein defined. 
 The Borrower has requested that the Lenders consent to the amendments to the Credit Agreement and the Guaranty on the terms described in the Amendment No. 1 (“Amendment No. 1”)
to which this Lender Consent is attached. 
 Pursuant to Section 10.01 of the Credit Agreement, the undersigned Lender
hereby consents to the amendments of, and modifications to, the Credit Agreement and the Guaranty contained in Amendment No. 1 and authorizes the Administrative Agent to execute Amendment No. 1 on its behalf. 
  

			
	Consented to and agreed as of
	the date of Amendment No. 1:
	  

	[NAME OF LENDER]
		
	By:	 	  

	Name:	 	
	Title:	 	

  

  

 ANNEX B 
 CONVERSION NOTICE 
 Reference is made to Amendment No. 1 (“Amendment
No. 1”), dated as of February 14, 2007, to the Credit Agreement dated as of October 24, 2006 (as amended, supplemented or otherwise modified prior to the date hereof, the “Credit Agreement”), among West
Corporation (the “Borrower”), the Subsidiary Borrowers party thereto, each Lender from time to time party thereto, Lehman Commercial Paper Inc., as Administrative Agent and Swing Line Lender, Deutsche Bank Securities Inc. and Bank
of America, N.A., as Syndication Agents, and Wachovia Bank, National Association and General Electric Capital Corporation, as Co-Documentation Agents. Capitalized terms used but not otherwise defined in this Conversion Notice (this
“Conversion Notice”) are used with the meanings attributed thereto in the Credit Agreement. 
 The undersigned
Lender hereby irrevocably and unconditionally elects to exchange and convert the aggregate outstanding principal amount of the Existing Term Loan held by such Lender into a Term B-2 Loan (as defined in Amendment No. 1) in a principal amount
equal to the amount of the Existing Term Loan exchanged and converted hereby, effective only if, and only as and when Amendment No. 1 becomes effective in accordance with its terms. 
 Pursuant to Section 10.01 of the Credit Agreement, the undersigned Lender hereby consents to the amendments of, and modifications to,
the Credit Agreement and the Guaranty contained in Amendment No. 1 and authorizes the Administrative Agent to execute Amendment No. 1 on its behalf. 
 This Conversion Notice shall be governed by, and construed and interpreted in accordance with, the laws of the state of New York. 
 This Conversion Notice may be executed by the parties hereto on any number of separate counterparts, and all of said counterparts taken
together shall be deemed to constitute one and the same instrument. Delivery of an executed signature page hereof by facsimile transmission shall be effective as delivery of a manually executed counterpart hereof. 
 IN WITNESS WHEREOF, the undersigned has caused the Conversion Notice to be duly executed and delivered by its proper and duly authorized
officer as of this day of February, 2007. 
  

			
	  

	[NAME OF LENDER]
		
	By:	 	  

	Name:	 	
	Title:	 	

  

  

 ANNEX C 
 GUARANTOR CONSENT AND REAFFIRMATION 
 Reference is made to Amendment No. 1
(“Amendment No. 1”), dated as of February 14, 2007, to the Credit Agreement dated as of October 24, 2006 (as amended, supplemented or otherwise modified prior to the date hereof, the “Credit
Agreement”), among West Corporation (the “Borrower”), each Lender from time to time party thereto, Lehman Commercial Paper Inc., as Administrative Agent and Swing Line Lender, Deutsche Bank Securities Inc. and Bank of
America, N.A., as Syndication Agents, and Wachovia Bank, National Association and General Electric Capital Corporation, as Co-Documentation Agents. Capitalized terms used but not otherwise defined in this Guarantor Consent and Reaffirmation (this
“Consent”) are used with the meanings attributed thereto in Amendment No. 1. 
 Each Guarantor hereby
consents to the execution, delivery and performance of Amendment No. 1 and agrees that each reference to the Credit Agreement in the Loan Documents shall, on and after the Amendment No. 1 Effective Date, be deemed to be a reference to the
Credit Agreement as amended by Amendment No. 1. 
 Each Guarantor hereby acknowledges and agrees that, after giving effect
to Amendment No. 1, all of its respective obligations and liabilities under the Loan Documents to which it is a party are reaffirmed, and remain in full force and effect. 
 After giving effect to Amendment No. 1, each Guarantor reaffirms each Lien granted by it to the Administrative Agent for the benefit of
the Secured Parties under each of the Loan Documents to which it is a party, which Liens shall continue in full force and effect during the term of the Credit Agreement as amended by Amendment No. 1, and shall continue to secure the Secured
Obligations, in each case, on and subject to the terms and conditions set forth in the Credit Agreement as amended by Amendment No. 1 and the other Loan Documents. 
 This Consent shall be governed by, and construed and interpreted in accordance with, the laws of the state of New York. 
  

  

 IN WITNESS WHEREOF, the parties hereto have duly executed this Consent as of this
            day of February, 2007. 
  

			
	WEST CORPORATION
	COSMOSIS CORPORATION
	INPULSE RESPONSE GROUP, INC.
	INTERCALL, INC.
	INTRADO COMMUNICATIONS INC.
	INTRADO COMMUNICATIONS OF VIRGINIA INC.
	INTRADO INC.
	NORTHERN CONTACT, INC.
	WEST ASSET MANAGEMENT, INC.
	WEST DIRECT, INC.
	WEST FACILITIES CORPORATION
	WEST INTERACTIVE CORPORATION
	WEST INTERNATIONAL CORPORATION
	WEST RECEIVABLE SERVICES, INC.
	WEST TELEMARKETING CORPORATION II
		
	By:	 	  

	Name:	 	Paul M. Mendlik
	Title:	 	Chief Financial Officer and Treasurer
	
	ASSET DIRECT MORTGAGE, LLC
	BUYDEBTCO, LLC
	INTRADO INTERNATIONAL, LLC
	STARGATE MANAGEMENT LLC
	THE DEBT DEPOT, LLC
	WEST ASSET PURCHASING, LLC
	WEST TRANSACTION SERVICES II, LLC
	WEST TRANSACTION SERVICES, LLC
		
	By:	 	  

	Name:	 	Paul M. Mendlik
	Title:	 	Manager
	
	ATTENTION FUNDING CORPORATION
		
	By:	 	  

	Name:	 	Paul M. Mendlik
	Title:	 	Treasurer

  

  

			
	INTERCALL TELECOM VENTURES, LLC
	
	By: InterCall, Inc., its sole member
		
	By:	 	  

	Name:	 	Paul M. Mendlik
	Title:	 	Chief Financial Officer and Treasurer
	
	WEST BUSINESS SERVICES, LP
	WEST TELEMARKETING, LP
	
	By: West Transaction Services, LLC, their general partner
		
	By:	 	  

	Name:	 	Paul M. Mendlik
	Title:	 	Manager
	
	CENTERPOST COMMUNICATIONS, INC.
		
	By:	 	  

	Name:	 	
	Title:	 	
	
	RINGER ACQUISITION CORP.
		
	By:	 	  

	Name:	 	
	Title:	 	

  

  

 ANNEX D 
 LENDER ADDENDUM 
 Reference is made to the Credit Agreement dated as of
October 24, 2006 (as amended, supplemented, waived or otherwise modified from time to time, the “Credit Agreement”), among West Corporation (the “Borrower”), each Lender from time to time party thereto, Lehman
Commercial Paper Inc., as Administrative Agent (in such capacity, the “Administrative Agent”) and Swing Line Lender, Deutsche Bank Securities Inc. and Bank of America, N.A., as Syndication Agents, and Wachovia Bank, National
Association and General Electric Capital Corporation, as Co-Documentation Agents. Unless otherwise defined herein, terms defined in the Credit Agreement and used herein shall have the meanings given to them in the Credit Agreement. 
 Upon execution and delivery of this Lender Addendum by the parties hereto and effective as of the Amendment No. 1 Effective Date, the
undersigned hereby becomes a Lender thereunder having Term B-2 Commitments of $            . 
 THIS LENDER ADDENDUM SHALL BE GOVERNED BY, AND CONSTRUED AND INTERPRETED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF NEW YORK. 
 This Lender Addendum may be executed by one or more of the parties hereto on any number of separate counterparts, and all of said
counterparts taken together shall be deemed to constitute one and the same instrument. Delivery of an executed signature page hereof by facsimile transmission shall be effective as delivery of a manually executed counterpart hereof. 
 The undersigned’s address for notices pursuant to the Credit Agreement is as follows: 
  

					
	Name of Lender:	  	 	  	
	Notice Address:	  	 	  	
		  	 	  	
		  	 	  	
	Attention:	  	 	  	
	Telephone:	  	 	  	
	Facsimile:	  	 	  	

 IN WITNESS WHEREOF, the parties hereto have caused this Lender Addendum to be duly
executed and delivered by their proper and duly authorized officers as of this             day of February, 2007. 
  

			
	  

	[NAME OF LENDER]
		
	By:	 	  

		 	Name:
		 	Title:

  

  

 Accepted and agreed: 
 WEST CORPORATION, as Borrower and Administrative Borrower 
  

			
	By:	 	  

	Name:	 	
	Title:	 	

 LEHMAN COMMERCIAL PAPER INC., as Administrative Agent 
  

			
	By:	 	  

	Name:	 	
	Title:	 	

  

  

 SCHEDULE 1.01G 
 SUBSIDIARY BORROWERS 
  

	1.	CenterPost Communications, Inc., a Delaware corporation 

  

	2.	InPulse Response Group, Inc., an Arizona corporation 

  

	3.	InterCall, Inc., a Delaware corporation 

  

	4.	Intrado Inc., a Delaware corporation 

  

	5.	Ringer Acquisition Corp., a Delaware corporation 

  

	6.	West Asset Management, Inc., a Delaware corporation 

  

	7.	West Direct, Inc., a Delaware corporation 

  

	8.	West Interactive Corporation, a Delaware corporation 

  

	9.	West Business Services, LP, a Delaware limited partnership 

  

	10.	West Telemarketing, LP, a Delaware limited partnership 

  

  

 EXHIBIT C-3 
 FORM OF TERM B-2 NOTE 
 LENDER: [—] 
 PRINCIPAL AMOUNT: $[—] 
 New York, New York 
 February 14, 2007 
 FOR VALUE RECEIVED, each of the undersigned, WEST CORPORATION, a Delaware corporation (the “Borrower”), and the Subsidiary Borrowers listed on the signature pages hereto (the “Subsidiary Borrowers”), hereby
promises, jointly and severally, to pay to the Lender set forth above (the “Lender”) or its registered assigns, in lawful money of the United States of America in immediately available funds at the Administrative Agent’s Office
(such term, and each other capitalized term used but not defined herein, having the meaning assigned to it in the Credit Agreement dated as of October 24, 2006 (as the same may be amended, supplemented or otherwise modified from time to time,
the “Credit Agreement”), among the Borrower, each Lender from time to time party thereto, Lehman Commercial Paper Inc., as Administrative Agent and Swing Line Lender, Deutsche Bank Securities Inc. and Bank of America, N.A., as
Syndication Agents, and Wachovia Bank, National Association and General Electric Capital Corporation, as Co-Documentation Agents) (i) on the dates set forth in the Credit Agreement, the principal amounts set forth in the Credit Agreement with
respect to Term B-2 Loans made by the Lender to the Borrower and the Subsidiary Borrowers pursuant to the Credit Agreement (which shall be allocated among them ratably in accordance with the Designated Amounts (as defined in the Credit Agreement))
and (ii) on each Interest Payment Date, interest at the rate or rates per annum as provided in the Credit Agreement on the unpaid principal amount of all Term B-2 Loans made by the Lender to the Borrower and the Subsidiary Borrowers pursuant to
the Credit Agreement. 
 Each of the Borrower and the Subsidiary Borrowers promises, jointly and severally, to pay interest, on
demand, on any overdue principal and, to the extent permitted by law, overdue interest from their due dates at the rate or rates provided in the Credit Agreement. 
 Each of the Borrower and the Subsidiary Borrowers hereby waives diligence, presentment, demand, protest and notice of any kind whatsoever. The nonexercise by the holder hereof of any of its rights
hereunder in any particular instance shall not constitute a waiver thereof in that or any subsequent instance. 
 All borrowings
evidenced by this note and all payments and prepayments of the principal hereof and interest hereon and the respective dates thereof shall be endorsed by the holder hereof on the schedule attached hereto and made a part hereof or on a continuation
thereof which shall be attached hereto and made a part hereof, or otherwise recorded by such holder in its internal records; provided, however, that the failure of the holder hereof to make such a notation or any error in such notation
shall not affect the obligations of the Borrower and the Subsidiary Borrowers under this note. 
 This note is one of the Term
B-2 Notes referred to in the Credit Agreement that, among other things, contains provisions for the acceleration of the maturity hereof upon the happening of certain events, for optional and mandatory prepayment of the principal hereof prior to the
maturity hereof and for the amendment or waiver of certain provisions of the Credit Agreement, all upon the terms and conditions therein specified. 
  

  

 THIS NOTE SHALL BE GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH, THE LAW OF THE STATE OF
NEW YORK.  
  
  

  
 C-3-2 

			
	WEST CORPORATION
		
	By:	 	  

	Name:	 	
	Title:	 	
	
	CENTERPOST COMMUNICATIONS, INC.
		
	By:	 	  

	Name:	 	
	Title:	 	
	
	INPULSE RESPONSE GROUP, INC.
		
	By:	 	  

	Name:	 	
	Title:	 	
	
	INTERCALL, INC.
		
	By:	 	  

	Name:	 	
	Title:	 	
	
	INTRADO INC.
		
	By:	 	  

	Name:	 	
	Title:	 	
	
	RINGER ACQUISITION CORP.
		
	By:	 	  

	Name:	 	
	Title:	 	
	
	WEST ASSET MANAGEMENT, INC.
		
	By:	 	  

	Name:	 	
	Title:	 	
	
	WEST DIRECT, INC.
		
	By:	 	  

	Name:	 	
	Title:	 	

  
  

  
 C-3-3 

			
	WEST INTERACTIVE CORPORATION
		
	By:	 	  

	Name:	 	
	Title:	 	
	
	WEST BUSINESS SERVICES, LP
	
	By: West Transaction Services, LLC, its general partner
		
	By:	 	  

	Name:	 	
	Title:	 	
	
	WEST TELEMARKETING, LP
	
	By: West Transaction Services, LLC, its general partner
		
	By:	 	  

	Name:	 	
	Title:	 	

  
  

  
 C-3-4 

 LOANS AND PAYMENTS 
  

											
	 Date
	  	Amount of Loan	  	Maturity Date	  	Payments of
Principal/Interest	  	Principal
Balance of Note	  	Name of
Person Making
the
Notation
		  		  		  		  		  	
	 	  	 	  	 	  	 	  	 	  	 
		  		  		  		  		  	
	 	  	 	  	 	  	 	  	 	  	 
		  		  		  		  		  	
	 	  	 	  	 	  	 	  	 	  	 
		  		  		  		  		  	
	 	  	 	  	 	  	 	  	 	  	 

  
  

  
 C-3-5Amendment No. 4 and Resignation, Waiver, Consent and Appointment Agreement

 Exhibit 10.15 
 AMENDMENT NO. 4 AND RESIGNATION, WAIVER, CONSENT AND APPOINTMENT AGREEMENT 
 This Amendment No. 4 and Resignation, Waiver, Consent and Appointment Agreement (this “Agreement”) is entered into as of August 6, 2009, by and among Lehman Commercial Paper
Inc. (“Lehman”), a debtor and debtor in possession under chapter 11 of the Bankruptcy Code (defined below) acting alone or through one or more of its branches as the Administrative Agent and Swing Line Lender (in such capacities,
the “Existing Agent”) under that certain Credit Agreement (as defined below), the Required Lenders party hereto, Wachovia Bank, National Association, as Successor Agent (defined below), West Corporation (the
“Borrower”) and the other Loan Parties party hereto. Defined terms in the Credit Agreement have the same meanings where used herein, unless otherwise defined. 
 RECITALS 
 WHEREAS, the Borrower, the Lenders, the Existing
Agent and other agents and parties party thereto have entered into the Credit Agreement, dated as of October 24, 2006 (as amended, restated, supplemented or otherwise modified from time to time, the “Credit Agreement”);

 WHEREAS, On October 5, 2008, the Existing Agent commenced a voluntary case under chapter 11 of title 11 of the United
States Code (the “Bankruptcy Code”) and on such date, pursuant to section 362(a) of the Bankruptcy Code, an automatic stay went into effect that prohibits actions to interfere with, or obtain possession or control of, the Existing
Agent’s property or to collect or recover from the Existing Agent any debts or claims that arose before such date; 
 WHEREAS, the Existing Agent desires to resign as Administrative Agent and Swing Line Lender under the Credit Agreement and the other Loan Documents; 
 WHEREAS, the Borrower and the Required Lenders desire to ratify the appointment of Wachovia Bank, National Association as successor Administrative Agent and successor Swing Line Lender (in such capacities
together, the “Successor Agent”) under the Credit Agreement and the other Loan Documents, and the Successor Agent wishes to accept such appointment; 
 WHEREAS, Omnium Worldwide, Inc., a Subsidiary of the Borrower, merged with and into West Asset Management, Inc. (“WAM”), a Subsidiary of the Borrower, effective October 1, 2007; and

 WHEREAS, WAM desires to assign and transfer its Designated Amount to the Borrower, and the Borrower agrees to such assignment
and transfer through the execution and delivery of this Amendment. 
 NOW, THEREFORE, for good and valuable consideration, the
receipt and sufficiency of which hereby are acknowledged, the parties hereto hereby agree as follows: 
 1. Agency
Resignation, Waiver, Consent and Appointment. 
 (a) As of the Effective Date (as defined below),
(i) the Existing Agent hereby resigns as the Administrative Agent and Swing Line Lender as provided under Section 9.09 (Successor Agents) of the Credit Agreement and shall have no further obligations under the Loan Documents in such
capacities; (ii) the Required Lenders hereby appoint Wachovia Bank, National

 
Association as successor Administrative Agent and Swing Line Lender under the Credit Agreement and the other Loan Documents; (iii) the Borrower and Required Lenders hereby waive any notice
requirement provided for under the Loan Documents in respect of such resignation or appointment; (iv) the Borrower and Required Lenders hereby consent to the appointment of the Successor Agent; (v) Wachovia Bank, National Association
hereby accepts its appointment as Successor Agent; (vi) the Successor Agent shall bear no responsibility for any actions taken or omitted to be taken by the Existing Agent while it served as Administrative Agent and Swing Line Lender under the
Credit Agreement and the other Loan Documents; and (vii) each of the Existing Agent and Borrower authorizes the Successor Agent to file any Uniform Commercial Code assignments or amendments with respect to the Uniform Commercial Code Financing
Statements, mortgages, and take any other actions or make any other filings in respect of the Collateral as the Successor Agent reasonably deems necessary or desirable to evidence the Successor Agent’s succession as Administrative Agent under
the Credit Agreement and the other Loan Documents and each party hereto agrees to execute any and all documentation the Successor Agent believes reasonably necessary to evidence such succession; provided that the Existing Agent shall bear no
responsibility for any actions taken or omitted to be taken by the Successor Agent under this clause (vii). 
 (b) The parties hereto hereby confirm that the Successor Agent succeeds to the Credit Agreement and becomes vested with all of the rights, powers, privileges and duties of the Administrative Agent and Swing Line Lender under each of the
Loan Documents, and subject to Section 11 hereof, the Existing Agent is discharged from all of its duties and obligations as the Administrative Agent and Swing Line Lender under the Credit Agreement or the other Loan Documents, in each case, as
of the Effective Date. 
 (c) Subject to Section 11 hereof, the parties hereto hereby confirm that, as of
the Effective Date, all of the provisions of the Credit Agreement, including, without limitation, Article IX (Administrative Agent and Other Agents), Section 10.04 (Attorney Costs, Expenses and Taxes) and Section 9.06
(Indemnification of Agents) to the extent they pertain to the Existing Agent, continue in effect for the benefit of the Existing Agent, its sub-agents and their respective affiliates in respect of any actions taken or omitted to be taken by any
of them while the Existing Agent was acting as Administrative Agent and inure to the benefit of the Existing Agent. 
 (d) The Existing Agent hereby assigns to the Successor Agent all of its rights under the Loan Documents and each of the Liens and security interests held by the Existing Agent under the Loan Documents and the Successor Agent hereby assumes
all such Liens, for its benefit and for the benefit of the Secured Parties. 
 (e) On the Effective Date, or as
soon as reasonably practicable thereafter, the Existing Agent shall deliver all possessory collateral held by it for the benefit of the Lenders to the Successor Agent. On and after the Effective Date, until such time as such possessory collateral
has been delivered to the Successor Agent, all possessory collateral held by the Existing Agent for the benefit of the Lenders shall be deemed to be held by the Existing Agent as agent and bailee for the benefit and on behalf of the Successor Agent
for the benefit of the Secured Parties. Notwithstanding anything herein to the contrary, each Loan Party agrees that all of such Liens granted by any Loan Party, shall in all respects be continuing and in effect and are hereby ratified and
reaffirmed by each Loan Party. Without limiting the generality of the foregoing, any reference to the Existing Agent on any publicly filed document, to the extent such filing relates to the liens and security interests in the Collateral assigned
hereby and until such filing is modified to reflect the interests of the Successor Agent, shall, with respect to such liens and security interests, constitute a reference to the Existing Agent as collateral representative of the Successor

  

 2 

 
Agent (provided, that the parties hereto agree that the Existing Agent’s role as such collateral representative shall impose no duties, obligations, or liabilities on the Existing Agent,
including, without limitation, any duty to take any type of direction regarding any action to be taken against such Collateral, whether such direction comes from the Successor Agent, the Required Lenders, or otherwise and the Existing Agent shall
have the full benefit of the protective provisions of Article IX (Administrative Agent and Other Agents), including, without limitation, Section 9.06 (Indemnification of Agents) while serving in such capacity). The Successor Agent
agrees to take possession of any possessory collateral delivered to the Successor Agent following the Effective Date upon tender thereof by the Existing Agent. 
 (f) Each of the Borrower, the other Loan Parties, the Existing Agent and the Lenders hereby unconditionally and irrevocably
waive all claims, suits, debts, liens, losses, causes of action, demands, rights, damages or costs, or expenses of any kind, character or nature whatsoever, known or unknown, fixed or contingent, which any of them may have or claim to have against
Wachovia Bank, National Association (in its capacity as Successor Agent) or its agents, employees, officers, affiliates, directors, representatives, attorneys, successors and assigns (collectively, the “Wachovia Released Parties”)
to the extent arising (i) at any time before the Effective Date out of or in connection with the Loan Documents or (ii) out of any actions or inaction (x) by the Existing Agent prior to the Effective Date (including resulting in any
defect, insufficiency or failure to perfect in Collateral) or (y) by the Successor Agent at any time in reliance on information furnished to it on or prior to the Effective Date with respect to the Register, the Collateral or any other matter
under the Loan Documents (collectively, the “Wachovia Claims”). Each of the Borrower, the other Loan Parties, the Existing Agent and the Lenders further agree forever to refrain from commencing, instituting or prosecuting any
lawsuit, action or other proceeding against any Wachovia Released Parties with respect to such Wachovia Claims. Each of the Wachovia Released Parties shall be a third party beneficiary of this Amendment. The foregoing waiver is not intended to alter
any contractual obligation under the Loan Documents of the Wachovia Released Parties existing immediately prior to the existence of this agreement. 
 (g) The Successor Agent hereby unconditionally and irrevocably waives all claims, suits, debts, liens, losses, causes of action, demands, rights, damages or costs, or expenses of any kind, character or
nature whatsoever, known or unknown, fixed or contingent, which any of them may have or claim to have against Lehman (in its capacity as Existing Agent) or its agents, employees, officers, affiliates, directors, representatives, attorneys,
successors and assigns (collectively, the “Lehman Released Parties”) to the extent arising (i) at any time after the Effective Date out of or in connection with the Loan Documents or (ii) out of any actions or inaction by
the Successor Agent on and after the Effective Date (collectively, the “Lehman Claims”). The Successor Agent further agrees forever to refrain from commencing, instituting or prosecuting any lawsuit, action or other proceeding
against any Lehman Released Parties with respect to such Lehman Claims. Each of the Lehman Released Parties shall be a third party beneficiary of this Amendment. 
 (h) Notwithstanding the provisions of Section 2.08 (Interest) and Section 2.09 (Fees) of the Credit
Agreement (i) on the Effective Date the Borrower shall pay to the Existing Agent, for the account of the applicable Lenders all interest and commitment fees accrued through the date immediately prior to the Effective Date, at the Existing
Agent’s office in Dollars and Same Day Funds, and the Existing Agent will distribute to each Lender its Pro Rata Share (or other applicable share as provided in the Credit Agreement) of such payment in like finds as received by wire transfer to
such Lender’s Lending Office and (ii) thereafter the Borrower shall pay to the Successor Agent, for the account of the applicable Lenders all interest and commitment fees

  

 3 

 
accruing on and after the Effective Date in accordance with the provisions of Section 2.08 (Interest) and Section 2.09 (Fees) of the Credit Agreement. 
 2. Amendments. The Credit Agreement is, effective as of the Effective Date, hereby amended as follows: 
 (a) The definition of “Defaulting Lender” in Section 1.01 (Defined Terms) is hereby amended by deleting
the phrase “or (c) has been deemed insolvent or become the subject of a bankruptcy or insolvency proceeding” and replacing it with the following: 
 “(c) has given notice to Administrative Agent or Borrower that it will not make, or that it has disaffirmed or
repudiated any obligation to make any Revolving Credit Loan or fund any participation in L/C Obligations or participation in Swing Line Loans hereunder (unless such notice is given by all Lenders) and has not revoked such notice or reaffirmed its
obligations to make any Revolving Credit Loan and fund any participations in L/C Obligations and participations in Swing Line Loans hereunder, or (d) has (i) become and continues to be the subject of a bankruptcy or insolvency proceeding,
or has had a receiver, conservator, trustee or custodian appointed for it, or has taken any action in furtherance of, or indicating its consent to, approval of or acquiescence in any such proceeding or appointment or has a parent company that has
become and continues to be the subject of a bankruptcy or insolvency proceeding, or has had a receiver, conservator, trustee or custodian appointed for it, or has taken any action in furtherance of, or indicating its consent to, approval of or
acquiescence in any such proceeding or appointment, or (ii) been taken over by the FDIC or any other state or federal regulator or Governmental Authority.” 
 (b) The definition of “Designated Amount” in Section 1.01 (Defined Terms) is hereby replaced with the
following: 
 “Designated Amount” means: (a) with respect to the Term B-2 Loans,
(i) with respect to the Borrower and each of the Subsidiary Borrowers (other than West Notifications Group, Inc., a Delaware corporation (“WNG”), InterCall, Inc., a Delaware corporation (“InterCall”), West
Direct II, Inc., an Arizona corporation (“WDII”), Intrado Inc., a Delaware corporation (“Intrado”), TeleVox Software, Incorporated, a Delaware corporation (“TeleVox”), West Direct, LLC, a Delaware
limited liability company (“WDI”), West Interactive Corporation, a Delaware corporation (“West Interactive”), West Business Services, LLC, a Delaware limited liability company (“WBS”), and West
Customer Management Group, LLC, a Delaware limited liability company (“WCMG”)), $672,500,000, (ii) with respect to WNG, $21,000,000, (iii) with respect to WDII, $45,500,000, (iv) with respect to InterCall,
$684,000,000, (v) with respect to Intrado, $439,000,000, (vi) with respect to TeleVox, $133,600,000, (vii) with respect to WDI, $25,600,000, (viii) with respect to West Interactive, $118,700,000, (ix) with respect to WBS,
$134,900,000, and (x) with respect to WCMG, $125,200,000 and (b) with respect to the Incremental Term B-3 Loans, (i) with respect to the Borrower and each of the Subsidiary Borrowers (other than InterCall), $84,000,000 and
(ii) with respect to InterCall, $50,000,000.” 
 (c) The definition of “LCPI” in
Section 1.01 (Defined Terms) is hereby deleted in its entirety. 
  

 4 

 (d) Each instance of the words “Lehman Commercial Paper Inc.” and
“LCPI” is hereby replaced with “Wachovia Bank, National Association” and “Wachovia,” as applicable. 
 (e) A new definition is hereby added, in alphabetical order, as follows: 
 “Wachovia” means Wachovia Bank, National Association.” 
 (f)
Section 2.03 (Letters of Credit) is hereby amended by (1) deleting “or” at the end of Section 2.03(a)(ii)(D), (2) deleting the period at the end of Section 2.03(a)(ii)(E) and replacing it with “;
or” and (3) inserting the following new Section 2.03(a)(ii)(F): “any Revolving Credit Lender is then a Defaulting Lender, unless cash collateral or other credit support reasonably satisfactory to L/C Issuer has been pledged or
otherwise provided to L/C Issuer in respect of such Defaulting Lender’s participation in such requested Letter of Credit or L/C Issuer has otherwise entered into arrangements reasonably satisfactory to L/C Issuer to eliminate L/C Issuer’s
risk with respect to such Defaulting Lender.” 
 (g) Section 2.04 (Swing Line Loans) is hereby
amended by adding the following new paragraph at the end of Section 2.04(a): 
 “Notwithstanding
anything to the contrary contained in this Section 2.04, the Swing Line Lender shall not be obligated to make any Swing Line Loans at any time when any Lender is a Defaulting Lender hereunder, unless cash collateral or other credit support
reasonably satisfactory to Swing Line Lender has been pledged or otherwise provided to Swing Line Lender in respect of such Defaulting Lender’s participation in such Swing Line Loan, or Borrower and/or Swing Line Lender have otherwise entered
into arrangements reasonably satisfactory to Swing Line Lender to eliminate Swing Line Lender’s risk with respect to such Defaulting Lender, in which case, subject to the terms and conditions hereof, Swing Line Lender will make Swing Line Loans
as set forth in Section 2.04(b).” 
 (h) A new Section 9.14 is hereby added to the end of
Article IX of the Credit Agreement to read in full as follows: 
 “SECTION 9.14. Removal of Agent that is
a Defaulting Lender. If at any time any Lender serving as an Agent becomes a Defaulting Lender, or an Affiliate of a Defaulting Lender is serving as an Agent, and such Defaulting Lender fails to cure all defaults that caused it to become a
Defaulting Lender within 10 Business Days from the date it became a Defaulting Lender, then the Required Lenders may, but shall not be required to, direct such Agent to, and such Agent shall be obligated to, resign as Agent (including, without
limitation, any functions and duties as “collateral agent”, as L/C Issuer and/or Swing Line Lender, as the case may be), and upon the direction of the Required Lenders such Agent shall be required to so resign, in accordance with the terms
of Section 9.09.” 
 (f) Schedule 1.01G of the Credit Agreement is hereby deleted in its entirety and a
new Schedule 1.01G as set forth as Schedule 5 hereto is inserted in its place. 
 3. Assignment and Assumption. WAM
hereby assigns to the Borrower, and the Borrower hereby assumes from WAM, as of the Effective Date, all of WAM’s rights and obligations in its capacity

  

 5 

 
as a Subsidiary Borrower under the Credit Agreement and any other documents or instruments delivered pursuant thereto to the extent related to its Designated Amount. 
 4. Address for Notices. 
 (a) As of the Effective Date, the address of the “Administrative Agent” for the purposes of Section 10.02 (Notices and Other Communications; Facsimile Copies) shall be as follows:

 Wachovia Bank, National Association 
 301 South College Street, NC5562 
 Charlotte, North Carolina 28288 
 Attention: Mark Felker 
 Telecopy no: 704.383.7611 
 E-Mail Address: mark.felker@wachovia.com 
 with a copy to: 
 Wachovia Bank, National Association 
 1525 WT Harris Blvd. 
 Charlotte, NC 28262 
 Attention: Agency Services 
 Telecopy no: 704-590-2706 
 E-Mail Address: yvette.mcqueen@wachovia.com 
 (b) As of the Effective Date, the Borrower hereby agrees that any payment to be made pursuant to the Credit Agreement, including, without limitation, Section 2.12 (Payments Generally) shall be
made to the address set forth in Section 4(a) hereof. 
 5. Representations and Warranties. 
 (a) Lehman hereby represents and warrants that it is legally authorized to enter into and has duly executed and delivered
this Agreement. 
 (b) Successor Agent hereby represents and warrants that it is legally authorized to enter into
and has duly executed and delivered this Agreement. 
 (c) Each Loan Party hereby represents and warrants that
(i) it is legally authorized to enter into and has duly executed and delivered this Agreement, (ii) no Default or Event of Default has occurred and is continuing, including, specifically, with respect to Section 6.06 (Maintenance
of Properties), Section 6.07 (Maintenance of Insurance), Section 6.11 (Covenant to Guarantee Obligations and Give Security), Section 6.13 (Further Assurances and Post-Closing Conditions) and
Section 7.01 (Liens) of the Credit Agreement, (iii) the representations and warranties set forth in Article V (Representations and Warranties) of the Credit Agreement and in the Collateral Documents and other Loan Documents,
including, specifically, Section 5.12 (Subsidiaries; Equity Interests; Borrower Information) of the Credit Agreement and Section 3.02 (Representations and Warranties) of the Security Agreement, are true and correct in all
material respects on and as of the Effective Date with the same effect as though made on and as of the Closing Date (as defined in the Credit Agreement), except to the extent such representations and warranties expressly relate to an earlier date,
in which case such representations and warranties were true and correct in all material respects as of such earlier date; (iv) Schedule 2 contains a complete list of all

  

 6 

 
possessory Collateral and security filings related to the Collateral delivered to the Existing Agent; (v) the actions described in Schedule 3 hereto have been performed prior to the
date hereof; and (vi) all security interests created in favor of the Existing Agent for the benefit of the secured parties under the Loan Documents are valid security interests in the Collateral, as security for the Obligations. 
 6. Conditions Precedent to Effectiveness. The obligations of the parties hereto set forth in Sections 1 and 2 hereof shall become
effective immediately upon the date (the “Effective Date”) when each of the following conditions shall first have been satisfied: 
 (a) Each of the parties hereto shall have executed and delivered this Agreement; 
 (b) The Existing Agent shall have received from the Borrower payment, free and clear of any recoupment or set off, but subject, in each case, to Section 11 hereof, in immediately available funds of
all amounts (including fees and expenses of counsel) set forth on Schedule 1 hereto, in each case to the account specified on Schedule 1 hereto; and 
 (c) The Existing Agent shall have completed each of the tasks listed on Schedule 4 hereto. 
 7. Further Assurances and Post-Closing Conditions. 
 (a) Without limiting its obligations in any way under any of the Loan Documents, the Borrower reaffirms and acknowledges its
obligations to the Successor Agent with respect to the Credit Agreement and the other Loan Documents and that the delivery of any agreements, instruments or any other document and any other actions taken or to be taken shall be to the reasonable
satisfaction of Successor Agent notwithstanding whether any of the foregoing was or were previously satisfactory to the Existing Agent. 
 (b) Each of the Borrower and the Existing Agent agrees that, following the Effective Date, it shall furnish, at the Borrower’s expense, additional releases, amendment or termination statements and
such other documents, instruments and agreements as are customary and may be reasonably requested by the Successor Agent in order to effect and evidence more fully the matters covered hereby. 
 (c) Without limiting their obligations in any way under any of the Loan Documents or this Agreement, to the extent not
delivered as of the Effective Date, each of the Borrower and the Existing Agent agrees that, within thirty (30) days of the Effective Date (or such later date as the Successor Agent may agree) it shall deliver, in each case in form and
substance reasonably satisfactory to the Successor Agent, with respect to each Mortgaged Property identified in Schedule 6, (i) an executed assignment of Mortgage, (ii) an endorsement to Mortgage Policy, (iii) a Life-of-Loan
flood hazard determination (together with a notice about special flood hazard status and flood disaster assistance duly executed by the Borrower and each Loan Party remaining thereafter), (iv) opinions of local counsel to the Loan Parties and
(v) all documents, instruments and other agreements previously delivered to the Existing Agent in connection with Sections 4.01, 6.11 and 6.13 of the Credit Agreement. 
 (d) Subject to Section 11 hereof, the Borrower shall reimburse the Existing Agent for all reasonable out-of-pocket costs
and expenses incurred by the Existing Agent in connection with any actions taken pursuant to Section 6(b) and (c) of this Agreement. 
  

 7 

 8. Effect of Agreement. 
 (a) Subject to Section 11 hereof, on and after the effectiveness of this Agreement, each reference in the Credit
Agreement to “this Agreement”, “hereunder”, “hereof” or words of like import referring to the Credit Agreement shall mean and be a reference to the Credit Agreement, as modified by this Agreement. 
 (b) The Credit Agreement and each of the other Loan Documents, as specifically amended by this Agreement, are and shall
continue to be in full force and effect and are hereby in all respects ratified and confirmed. Without limiting the generality of the foregoing, the Collateral Documents and all of the Collateral described therein do and shall continue to secure the
payment of all Obligations of the Loan Parties under the Loan Documents, in each case, as amended by this Agreement. 
 (c) The execution, delivery and effectiveness of this Agreement shall not, except as expressly provided herein, operate as a waiver of any right, power or remedy of any Lender or the Administrative Agent under any of the Loan Documents, nor
constitute a waiver of any provision of any of the Loan Documents. On and after the effectiveness of this Agreement, this Agreement shall for all purposes constitute a Loan Document. 
 9. Successors and Assigns. This Agreement shall inure to the benefit of and be binding upon the successors and permitted assigns of
the Existing Agent, the Lenders, the Secured Parties and the Borrower. 
 10. Limitation. Each party hereto hereby agrees
that this Agreement (i) does not impose on the Existing Agent affirmative obligations or indemnities not already existing as of the date of its petition commencing its proceeding under chapter 11 of the Bankruptcy Code, and that could give rise
to administrative expense claims, and (ii) is not inconsistent with the terms of the Credit Agreement. 
 11.
Reservation of Rights. Notwithstanding anything herein to the contrary including payment of the amounts set forth in Section 6(b), the Existing Agent and its affiliates expressly reserve all claims against Borrower, and Borrower
expressly reserves all claims against Existing Agent and its affiliates, arising out of any alleged breaches of or otherwise relating to the Loan Documents or any other agreement among the Borrower, the Existing Agent and/or their respective
affiliates, and none of such claims, or any defenses or offsets to any such claims, shall be deemed to have been waived or released or in any way affected by this Agreement. Without limiting in any way the foregoing, (a) the Existing Agent and
its affiliates reserve all rights and claims with respect to any amounts payable under any of the Loan Documents or any other agreement among the Borrower, the Existing Agent and/or their respective affiliates (including the fees and expenses of
counsel), and (b) the Borrower reserves all rights and claims arising out of any alleged breaches of any of the Loan Documents, or any other agreement among the Borrower, the Existing Agent and/or their respective affiliates, by Existing Agent
or any of its affiliates, all defenses and offsets to any claims described by (a) or (b) of this paragraph of any person are likewise reserved. 
 12. Counterparts. This Agreement may be executed in one or more counterparts, each of which shall be deemed to be an original, but all of which taken together shall be one and the same instrument.

 13. Headings. The paragraph headings used in this Agreement are for convenience only and shall not affect the
interpretation of any of the provisions hereof. 
  

 8 

 14. Interpretation. This Agreement is a Loan Document for the purposes of the Credit
Agreement. 
 15. Confidentiality. Schedule 1 and Schedule 2 to this Agreement are exclusively for the
information of the parties hereto and the information therein may not be disclosed to any third party or circulated or referred to publicly without our prior written consent of Lehman. 
 16. Confirmation of Guaranties. By signing this Agreement, each Guarantor hereby confirms that (i) the obligations of the Loan
Parties under the Credit Agreement as modified hereby and the other Loan Documents (x) are entitled to the benefits of the guarantees set forth in the Guaranty and (y) constitute Obligations, and (ii) notwithstanding the effectiveness
of the terms hereof, the Guaranty is, and shall continue to be, in full force and effect and is hereby ratified and confirmed in all respects. 
 17. APPLICABLE LAW. THIS AGREEMENT SHALL BE GOVERNED BY, AND BE CONSTRUED AND INTERPRETED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF NEW YORK. 
 [Signature page follows] 
  

 9 

 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed as of the
date first written above. 
  

			
	 LEHMAN COMMERCIAL PAPER INC.,
 as Existing Agent

		
	By:	 	/s/ Francis Chang
		 	Name: Francis Chang
		 	Title: Authorized Signatory

  
  
  
 [SIGNATURE PAGE TO AGENCY RESIGNATION LETTER (WEST)] 
  

 10 

			
	WACHOVIA BANK, NATIONAL ASSOCIATION,
	as Successor Agent
		
	 By:
	 	/s/ Tray Jones
		 	Name: Tray Jones
		 	Title: Vice President

  
  
 [SIGNATURE PAGE TO AGENCY RESIGNATION LETTER (WEST)] 

			
	WEST CORPORATION,
	as Borrower
		
	 By:
	 	/s/ Paul M. Mendlik
		 	Name: Paul M. Mendlik
		 	Title: Chief Financial Officer/Treasurer

  
  
 [SIGNATURE PAGE TO AGENCY RESIGNATION LETTER (WEST)] 

			
	 COSMOSIS CORPORATION
 INTERCALL, INC.
 INTRADO COMMUNICATIONS INC.
 INTRADO COMMUNICATIONS OF VIRGINIA INC.
 INTRADO INC.
 INTRADO INFORMATION SYSTEM HOLDINGS, INC.
 INTRADO COMMAND SYSTEMS, INC.
 GEO911, INC.
 POSITRON PUBLIC SAFETY SYSTEMS CORP.
 MASYS CORPORATION
 NORTHERN CONTACT, INC.
 TELEVOX SOFTWARE, INCORPORATED
 WEST ASSET MANAGEMENT, INC.
 WEST DIRECT II, INC.
 WEST INTERACTIVE CORPORATION
 WEST INTERNATIONAL CORPORATION
 WEST NOTIFICATIONS GROUP, INC.
 WEST RECEIVABLE SERVICES, INC.,
 as Guarantors

		
	By:	 	/s/ Paul M. Mendlik
		 	Name: Paul M. Mendlik
		 	Title: Chief Financial Officer/Treasurer
	
	 WEST BUSINESS SERVICES, LLC
 WEST DIRECT, LLC
 WEST FACILITIES, LLC
 WEST AT HOME, LLC
 WEST CUSTOMER MANAGEMENT GROUP, LLC,
 as Guarantors

		
	By:	 	/s/ Paul M. Mendlik
		 	Name: Paul M. Mendlik
		 	Title: Chief Financial Officer/Treasurer
	
	 ASSET DIRECT MORTGAGE, LLC,
 as a Guarantor

		
	By:	 	/s/ Paul M. Mendlik
		 	Name: Paul M. Mendlik
		 	Title: Manager

  
 [SIGNATURE
PAGE TO AGENCY RESIGNATION LETTER (WEST)] 

			
	 INTERCALL TELECOM VENTURES, LLC,
 as a Guarantor

		
	By:	 	InterCall, Inc., its sole member
		
	By:	 	/s/ Paul M. Mendlik
		 	Name: Paul M. Mendlik
		 	Title: Chief Financial Officer/Treasurer
	
	 BUYDEBTCO, LLC
 THE DEBT DEPOT, LLC
 WEST ASSET PURCHASING, LLC,
 as a Guarantor

		
	By:	 	West Receivable Services, Inc.
		
	By:	 	/s/ Paul M. Mendlik
		 	Name: Paul M. Mendlik
		 	Title: Chief Financial Officer/Treasurer
	
	 INTRADO INTERNATIONAL, LLC,
 as a Guarantor

		
	By:	 	/s/ Paul M. Mendlik
		 	Name: Paul M. Mendlik
		 	Title: Chief Financial Officer/Treasurer
	
	 STARGATE MANAGEMENT LLC,
 as a Guarantor

		
	By:	 	/s/ Paul M. Mendlik
		 	Name: Paul M. Mendlik
		 	Title: Chief Financial Officer/Treasurer

  
 [SIGNATURE
PAGE TO AGENCY RESIGNATION LETTER (WEST)] 

 Schedule 1 
 Expenses 
 Payment in full of the following amounts (in the aggregate,
the “Expenses”): 
  

					
	 Costs and Expenses Payable by Borrower (the “Costs and Expenses”):1
	   

		
	 Legal Fees (through August 5, 2009)
	  	$	79,875.59	  
		
	 Agency Fee (through August 10, 2009)
	  	$	118,356.16	  
	 Fees Paid (credit)
	  	$	(32,805.81	) 
		  	 	 	 
	 Total Net Agency Fees
	  	$	85,550.35	  
		
	 Total Costs and Expenses (including legal fees)
	  	$	165,425.94	  

 Wire Transfer Information for the Total Net Agency Fees: 
 Credit Bank: Citibank N.A. 
 ABA# 021-0000-89

 Account No. 30434141 
 Acount
Name: LCPI Bank Loans Agency 
 Ref: West Corp 
 Wire Transfer Information for the Legal Fees: 
 Credit Bank: JPMorgan Chase Bank 
 ABA# 021-0000-21 
 Account No. 0158-37-430

 Account Name: Weil, Gotshal & Manges LLP 
 Ref: 73683.0846 
  
  

	1	 Amounts to be updated to reflect actual effective date. 

 Schedule 2 
 Possessory Collateral 
 Stock Certificates: 
  

	 	1)	Attention Funding Corporation Stock Certificate No. 3 and accompanying stock power* 

  

	 	2)	Cosmosis Corporation Stock Certificate No. 1 and accompanying stock power 

  

	 	3)	InterCall, Inc. Stock Certificate No. 96 and accompanying stock power 

  

	 	4)	Intrado Communications Inc. Stock Certificate No. 1 and accompanying stock power 

  

	 	5)	Intrado Communications of Virginia Inc. Stock Certificate No. 1 and accompanying stock power 

  

	 	6)	Intrado Inc. Stock Certificate No. W6198 and accompanying stock power 

  

	 	7)	Northern Contact, Inc. Stock Certificate No. 1 and accompanying stock power* 

  

	 	8)	Northern Contact, Inc. Stock Certificate No. 2 and accompanying stock power* 

  

	 	9)	West Contact Services, Inc. Stock Certificate No. 15 and accompanying stock power 

  

	 	10)	West Direct, Inc. Stock Certificate No. 1 and accompanying stock power* 

  

	 	11)	West Facilities Corporation Stock Certificate No. 1 and accompanying stock power 

  

	 	12)	West Interactive Corporation Stock Certificate No. 1 and accompanying stock power 

  

	 	13)	West International Corporation Stock Certificate No. 1 and accompanying stock power 

  

	 	14)	West Receivable Services, Inc. Stock Certificate No. 1 and accompanying stock power 

  

	 	15)	West Telemarketing Canada, ULC Stock Certificate No. 4 and accompanying stock power 

  

	 	16)	West Telemarketing Corporation II Stock Certificate No. 2 and accompanying stock power* 

  

	 	17)	CenterPost Communications, Inc. Stock Certificate No. 27 and accompanying stock power* 

  

	 	18)	Ringer Acquisition Corp. Stock Certificate No. 1 and accompanying stock power* 

  

	 	19)	TeleVox Software, Inc. Stock Certificate No. 20 and accompanying stock power 

  

	 	20)	Smarttalk, Inc. Stock Certificate No. 1 and accompanying stock power* 

  

	 	21)	Omnium Worldwide, Inc. Stock Certificate No. 73 and accompanying stock power* 

  

	 	22)	HBF Communications, Inc. Stock Certificate No. 2 and accompanying stock power* 

  

	 	23)	Geo911, Inc. Stock Certificate No. 39 and accompanying stock power 

  

	 	24)	Intrado Command Systems, Inc. Stock Certificate No. 15 and accompanying stock power 

  

	 	25)	Intrado Information Systems Holdings, Inc. Stock Certificate No. 004 and accompanying stock power 

  

	 	26)	Masys Corporation Stock Certificate No. 2 and accompanying stock power 

  

	 	27)	Positron Public Safety Systems Corp. Stock Certificate No. 4 and accompanying stock power 

  

	 	28)	TSW Command Systems Inc. Stock Certificate No. 8 and accompanying stock power 

  

	 	29)	West Direct II, Inc. Stock Certificate No. 1 and accompanying stock power* 

  

	 	30)	Northern Contact, Inc. Stock Certificate No. 3 and accompanying stock power 

  

	 	31)	West Direct II, Inc. Stock Certificate No. 2 and accompanying stock power 

 *Certificates and note powers delivered to Existing Agent, but certificates have been cancelled as a result of merger, conversion,
dissolution of the applicable companies or reissuance and re-pledge of such certificate. 
 Notes: 
  

	 	1)	$4,000,000 Note made by Vertical Alliance, Inc. due October 27, 2008, and accompanying note power* 

  

	 	2)	$4,819,673 Note made by Vertical Alliance, Inc. due June 20, 2009, and accompanying note power* 

	 	3)	$10,000,000 Note made by InterCall Australia Pty. Ltd. due December 31, 2007, and accompanying note power (superseded by $10,000,000 Note made by InterCall
Australia Pty. Ltd. due December 31, 2008, and accompanying note power listed as item #9 below) 

  

	 	4)	$3,500,000 Note made by InterCall, Inc. due December 31, 2007, and accompanying note power 

  

	 	5)	$15,000,000 Note made by West Telemarketing Canada, ULC due December 31, 2007, and accompanying note power 

  

	 	6)	$3,500,000 Note made by Jamaican Agent Services Limited due December 31, 2007, and accompanying note power (superseded by $3,500,000 Note made by Jamaican Agent
Services Limited due June 30, 2010, and accompanying note power listed as item #12 below) 

  

	 	7)	$7,500,000 Note made by West Contact Services, Inc. due December 31, 2007, and accompanying note power* 

  

	 	8)	Global Intercompany Note dated October 24, 2006 and accompanying instrument of transfer 

  

	 	9)	$10,000,000 Note made by InterCall Australia Pty. Ltd. due December 31, 2008 and accompanying note power 

  

	 	10)	£5,603,638 Note made by West International Holdings Limited due December 31, 2011 and accompanying note power 

  

	 	11)	$3,000,000 Note made by West Telemarketing Canada ULC due June 30, 2010 and accompanying note power 

  

	 	12)	$3,500,000 Note made by Jamaican Agent Services Limited due June 30, 2010 and accompanying note power 

 *Notes paid 

 Schedule 3 
 1. Each of the following is party to the Security Agreement: 
  

			
	a)	  	Asset Direct Mortgage, LLC
		
	b)	  	BuyDebtCo, LLC
		
	c)	  	Cosmosis Corporation
		
	d)	  	Geo911, Inc.
		
	e)	  	InterCall Telecom Ventures, LLC
		
	f)	  	InterCall, Inc.
		
	g)	  	Intrado Command Systems, Inc.
		
	h)	  	Intrado Communications Inc.
		
	i)	  	Intrado Communications of Virginia Inc.
		
	j)	  	Intrado Inc.
		
	k)	  	Intrado Information Systems Holdings, Inc.
		
	l)	  	Intrado International, LLC
		
	m)	  	Masys Corporation
		
	n)	  	Northern Contact, Inc.
		
	o)	  	Positron Public Safety Systems Corp.
		
	p)	  	Stargate Management LLC
		
	q)	  	TeleVox Software, Incorporated
		
	r)	  	The Debt Depot, LLC
		
	s)	  	West Asset Management, Inc.
		
	t)	  	West Asset Purchasing, LLC
		
	u)	  	West At Home, LLC
		
	v)	  	West Business Services, LLC
		
	w)	  	West Corporation
		
	x)	  	West Customer Management Group, LLC
		
	y)	  	West Direct II, Inc.
		
	z)	  	West Direct, LLC
		
	aa)	  	West Facilities, LLC
		
	bb)	  	West Interactive Corporation
		
	cc)	  	West International Corporation
		
	dd)	  	West Notifications Group, Inc.
		
	ee)	  	West Receivable Services, Inc.

 2. To the extent required under the Security Agreement, all outstanding equity interests and
promissory notes (with appropriate transfer instruments) owned by or on behalf of each Loan Party have been pledged pursuant to the Security Agreement. 
 3. All Uniform Commercial Code financing statements and other appropriate documents and instruments required to create and/or perfect the Liens intended to be created and/or perfected under the Security
Agreement have been filed, registered, recorded or delivered. 
 4. All Mortgages, title insurance policies, abstracts, appraisals, legal
opinions and other appropriate real estate security documents with respect to all Mortgaged Properties have been filed, registered, recorded or delivered pursuant to the Credit Agreement. 

 5. All consents and approvals required to be obtained in connection with the execution and delivery of all
Collateral Documents, the performance of the obligations thereunder and the granting of the Liens thereunder have been obtained. 

 Schedule 4 
 The Existing Agent shall have delivered to the Successor Agent: 
 a) copies of the Loan Documents existing as of the date hereof, together with all amendments, supplements thereto and any material notices
(other than notices or requests delivered under Sections 2.02, 2.03 or 2.04 of the Credit Agreement), from the Borrower or any other Loan Party pursuant to the Loan Documents; 
 b) an accurate and complete list of (a) all Loans that are outstanding as of the Effective Date, detailing the Type, interest rate,
Interest Period, outstanding principal amount, and accrued and unpaid interest of each Loan and (b) the most recently updated amortization schedule of the Term Loans (which shall include adjustments to account for prepayments, if any);

 c) an accurate and complete list of the Register as of the Effective Date, together with a true and complete list of all
notice and payment instructions for and contact information for the primary credit and operations person at each Lender, 
 d)
an accurate and complete list (to Lehman’s best knowledge as the Existing Agent) of all accrued and unpaid fees under the Loan Documents as of the Effective Date, 
 f) assignment of Patent Security Agreement dated as of October 24, 2006 and Trademark Security Agreement dated as of October 24, 2006; 
 g) an accurate and complete list of all financing statements and any amendments, assignments, continuations and terminations thereto
previously filed by it in its capacity as Administrative Agent (provided that neither the Existing Agent nor the Successor Agent shall be responsible for the form, content or filing of any such financing statements); and 
 h) such information and data as shall be reasonably necessary for the Successor Agent to establish an Intralinks website (or substantially
similar electronic transmission system) for purposes of general communications with the parties to the Loan Documents. 

 Schedule 5 
 SCHEDULE 1.01G TO THE CREDIT AGREEMENT 
 SUBSIDIARY BORROWERS

  

	 	1.	West Notifications Group, Inc., a Delaware corporation 

  

	 	2.	West Direct II, Inc., an Arizona corporation 

  

	 	3.	InterCall, Inc., a Delaware corporation 

  

	 	4.	Intrado Inc., a Delaware corporation 

  

	 	5.	TeleVox Software, Incorporated, a Delaware corporation 

  

	 	6.	West Direct, LLC, a Delaware limited liability company 

  

	 	7.	West Interactive Corporation, a Delaware corporation 

  

	 	8.	West Business Services, LLC, a Delaware limited liability company 

  

	 	9.	West Customer Management Group, LLC, a Delaware limited liability company 

 Schedule 6 
 Mortgaged Property 
  

	 	1.	5301 Commerce Park Circle, Pensacola, Florida 

  

	 	2.	10940 Laureate Drive, San Antonio, Texas 

  

	 	3.	11330 W IH 10, San Antonio, Texas 

  

	 	4.	11808 Miracle Hills Drive, Omaha, NE 

  

	 	5.	11650 Miracle Hills Drive, Omaha, NE

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00164-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00164-of-00352.parquet"}]]