Document:

csgs-ex1025k_173.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.25K

 

 

TWELFTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

 

This Twelfth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

 

CSG and Customer agree to the following upon the Effective Date:

 

 

1.    Schedule F, “Fees,” Section titled, "CSG Licensed Products," Section I, "Call Center, Installation and Other Associated Items," Line No. 13, "AOI API Maintenance," "Note 5" as follows:

 

Note 5: CSG will provide the Customer with access to the AOI for use with third party vendors. This fee shall provide for the maintenance and support of the AOI application on the following Customer servers; ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ***** *** *****.  Invoiced ******** in *****.

 

will be deleted in its entirety and will be replaced as follows:

 

Note 5: CSG will provide the Customer with access to the AOI for use with third party vendors. This fee shall provide for the maintenance and support of the AOI application on the following ********** (**) ******** *******; ****** ****** ****** ****** ****** ******  ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** *** *****.  Invoiced ******** in *****.

 

 

2.     Customer desires to add an additional Customer-selected third party application (*********) to the AOI API as provided in Schedule F, “Fees,” Section titled, "CSG Licensed Products," Section I, "Call Center, Installation and Other Associated Items," Line No. 13, "AOI API Maintenance."  CSG will reduce the annual cost for this additional application to $******** per ****** (for the ********** (**) ******** ******* listed in Note 5).  As an example, the ***** *** ******* *** *** ******** *** ********** ********* ************ *** ** *** *** *** ***** ** $***** ($******** *** *** ******** *********** **** $******** *** *** ********* ***********).  This pricing is valid as long as Customer continues to use the AOI API for both the existing application and the ********* application.  Reduction to *** (*) AOI API application will result in a rate reduction to then current contractual pricing as provided in the above referenced section of Schedule F.  Any AOI API applications provided in addition to the current and ********* applications will be charged at the then current contractual pricing.

 

 

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

 

		
	
CHARTER COMMUNICATIONS HOLDING 

COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

 

By: /s/ Brian M. Giuespie
	
 

 

By:  /s/ Robert M. Scott

	
 

Title:  Vice President
	
 

Title: EVP 

	
 

Name:  Brian M. Giuespie
	
 

Name:  Robert M. Scott

	
 

Date:  01-Apr-2010
	
 

Date:  4-6-10csgs-ex1025l_171.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.25L

 

THIRTEENTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

 

This Thirteenth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

 

CSG and Customer agree to the following upon the Effective Date:

 

1.    Customer desires to add Braille and Large Print Statements to the Direct Solutions (Print and Mail) services.

 

a)   Therefore, Schedule C, Recurring Services, is modified by adding the following to the section entitled “Recurring Services Description”:

 

Braille and Large Print Statements.  CSG customers can flag specific subscribers to receive a Braille or Large print statement.  CSG will create a PDF file of these subscribers.  This file is sent to a designated FTP site, to be retrieved by the Customer’s vendor of choice.  The Customer’s vendor will in turn convert these statements to Braille or Large Print format and print and mail these statements.  

 

b)    Therefore, Schedule F, CSG Services, Section III Payment Procurement, Direct Solutions (Print and Mail), Subparagraph 7 Other Print and Mail Ancillary Service Fees, "c) Other Services" is amended by adding:

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
iii) Braille and Large Print Statements 
	
 
	
 

	
1.Startup (Note 12)
	
*** *******
	
$********

	
2.******* Processing (per *********) (Note 13)
	
*******
	
$******

	
3.Data File Restoration (Note 14)
	
*** *******
	
$*****

Note 12:  The ******* data frame charge is assessed against the statement data frame count excluding full backer pages, full ad pages and blank pages.  If a backer page or ad page contains subscriber statement data, it will be counted as a billable data frame.

Note 13: PDF data files are available for a period of ***** (*) ****.  Thereafter, files are archived.  In the event CSG is asked to restore an archived data file, Customer shall pay the Data File Restoration Fee.

Note 14: Braille and large print statements are not printed by CSG.  Customer must contract with a third party print vendor who can provide print processing for Braille and large print statements.  CSG can provide the contact information for a preferred provider upon Customer request.

 

 

 

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

 

		
	
CHARTER COMMUNICATIONS HOLDING 

COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

 

By: /s/ Steve Blechschmidt
	
 

 

By:  /s/ Randy Wiese

	
 

Title:  Sr. Dr. CMS
	
 

Title: CFO 

	
 

Name:  
	
 

Name:  Randy Wiese

	
 

Date:  7/28/2010
	
 

Date:  7/29/2010csgs-ex1025m_169.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.25M

FOURTEENTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

This Fourteenth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

CSG and Customer agree to the following upon the Effective Date:

 

1.    Customer desires to add and CSG agrees to provide CSG Event Notification Interface ("ENI") pursuant to Section 2 of the Agreement.  Therefore, Schedule C, "Recurring Services," is modified by adding CSG Event Notification Interface (ENI) and by adding the following to the section entitled "RECURRING SERVICES DESCRIPTION":

 

CSG Event Notification Interface (ENI) - The Event Notification Interface enables ACP to send downstream event notifications for real-time updates, nightly cycle updates, and cycle-generated notifications. Event notification includes activity-based changes to the attributes associated with the following ACP files: Account, Customer, Customer equipment, Equipment inventory, Item, Job, Location, and Order.

 

2.    Schedule F, "Fees," section titled, "CSG Services, II. Interfaces," shall be modified by adding the following:

 

G.   Event Notification Interface (ENI)

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
1.Interface Implementation and Startup (Note 1)
	
*** *******
	
***** ***** ** $ $****** *** ****

	
2.Interface development and technical services (Note 2)
	
*** *******
	
***** ***** ** $ $****** *** ****

	
3.Interface certification services for non-supported third party applications (per *************) (Note 3)
	
*** *******
	
***** ***** ** $ $****** *** ****

	
4.Interface Monthly Operations Support (per ***********)
	
*******
	
$******

Note 1: Installation and startup services.  All installation and startup services and the associated fees shall be set forth in a mutually agreed upon Statement of Work.

Note 2: Interface development and technical services.  Quote relates to interface development services and technical services requested by Customer in relation to the client side integration of Customer’s third party applications.  All interface development services and technical services and the associated fees shall be set forth in a mutually agreed upon Statement of Work.

Note 3: Interface certification services for non-supported third party applications.  Any interfaces, accomplished by Customer through any allowable and available ENI API, must be certified by CSG prior to the integration of such interfaces.  All interface certification services and the associated fees shall be set forth in a mutually agreed upon Statement of Work. The fees set forth above for interface certification DO NOT INCLUDE any technical services that may be requested by Customer in relation to the client side integration of Customer’s third party applications.  Any services in relation to the client side integration of third party applications and the associated fees shall be set forth in a mutually agreed upon Statement of Work.

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

 

		
	
CHARTER COMMUNICATIONS HOLDING 

COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

 

By: /s/ Steve Blechschmidt
	
 

 

By:  /s/ Michael J. Henderson

	
 

Title:  
	
 

Title: EVP Sales & Marketing 

	
 

Name:  Sr. Dr. CMS
	
 

Name:  Michael J. Henderson

	
 

Date:  7/29/10
	
 

Date:  7/30/10

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