Document:

<PAGE>

                                FIRST AMENDMENT

       THIS FIRST AMENDMENT, dated as of July __, 2000 (this "AMENDMENT"), is
among IQI, INC., a New York corporation (the "BORROWER"), AEGIS COMMUNICATIONS
GROUP, INC., a Delaware corporation, ("AEGIS") and the Lenders (as defined
below) signatories hereto.

                              W I T N E S S E T H:

       WHEREAS, the Borrower, Aegis, certain financial institutions from time
to time parties thereto (collectively, the "LENDERS"), Credit Suisse First
Boston, as Syndication Agent and The Bank of Nova Scotia, as Documentation
Agent and Administrative Agent for the Lenders are parties to the Third
Amended and Restated Credit Agreement, dated as of December 10,1999 (as
amended, supplemented or otherwise modified prior to the date hereof, the
"EXISTING CREDIT AGREEMENT");

       WHEREAS, the Borrower has requested that the Lenders (a) amend the
Existing Credit Agreement in certain respects as described below and (b) waive
compliance with certain provisions of the Existing Credit Agreement as
described below; and

       WHEREAS, the Lenders have agreed, subject to the terms and conditions
set forth herein, to amend the Existing Credit Agreement, as set forth below
(the Existing Credit Agreement, as amended by this Amendment, being referred
to as the "CREDIT AGREEMENT");

       NOW, THEREFORE, the parties hereto hereby agree as follows.

                                     PART I
                                  DEFINITIONS

       SUBPART 1.1. CERTAIN DEFINITIONS. Unless otherwise defined herein or
the context otherwise requires, terms used in this Amendment, including its
preamble and recitals, have the following meanings (such meanings to be
equally applicable to the singular and plural forms thereof):

       "AEGIS" is defined in the PREAMBLE.

       "AMENDMENT" is defined in the PREAMBLE.

       "BORROWER" is defined in the PREAMBLE.

<PAGE>

       "CREDIT AGREEMENT" is defined in the THIRD RECITAL.

       "EXISTING CREDIT AGREEMENT" is defined in the FIRST RECITAL.

       "FIRST AMENDMENT EFFECTIVE DATE" is defined in SUBPART 3.1.

       "LENDERS" is defined in the FIRST RECITAL.

       SUBPART 1.2. OTHER DEFINITIONS. Unless otherwise defined herein or the
context otherwise requires, terms used in this Amendment, including its
preamble and recitals, have the meanings provided in the Existing Credit
Agreement.

                                    PART II
                               AMENDMENTS TO THE
                           EXISTING CREDIT AGREEMENT

       Effective on (and subject to the occurrence of) the First Amendment
Effective Date, the Existing Credit Agreement is hereby amended in accordance
with this Part.

       SUBPART 2.1. AMENDMENTS TO ARTICLE I. Article I of the Existing Credit
Agreement is hereby amended as set forth in SUBPARTS 2.1.1 through 2.1.3.

       SUBPART 2.1.1. Section 1.1 of the Existing Credit Agreement is hereby
amended by inserting the following definitions in such Section in the
appropriate alphabetical sequence:

       "EBITDA ADJUSTMENT" is defined in the definition of "EBITDA".

       "FIRST AMENDMENT" means the First Amendment, dated as of July __, 2000,
among the Borrower, Aegis and the Lenders party thereto.

       "FIRST AMENDMENT EFFECTIVE DATE" is defined in Subpart 3.1 of the First
Amendment.

       SUBPART 2.1.2. The definition of "Applicable Commitment Fee" appearing
in Section 1.1 of the Existing Credit Agreement is hereby amended in its
entirety as set forth below:

       "APPLICABLE COMMITMENT FEE" means (a) prior to the First Amendment
Effective Date, .375% per annum and (b) on and following the First Amendment
Effective Date the applicable percentage set forth below corresponding to the
relevant Leverage Ratio:

                                     -2-

<PAGE>

<TABLE>
<CAPTION>
                   Leverage                       Applicable Commitment
                    Ratio                              Fee Margin
                   --------                            ----------
          <S>                                     <C>
          GREATER THAN 3.0:1                              .500%

          LESS THAN OR EQUAL TO 3.0:1                     .375%

</TABLE>

       Notwithstanding anything to the contrary set forth in this Agreement
       (including the then effective Leverage Ratio), the Applicable Commitment
       Fee from the First Amendment Effective Date through (and including) the
       date on which the Compliance Certificate for the Fiscal Quarter ending
       December 31, 2000 is delivered shall be .5%. The Leverage Ratio used to
       compute the Applicable Commitment Fee shall be that set forth in the
       Compliance Certificate most recently delivered by the Borrower to the
       Administrative Agent pursuant to CLAUSE (c) of SECTION 7.1.1. Changes in
       the Applicable Commitment Fee resulting from a change in the Leverage
       Ratio shall become effective upon delivery by the Borrower to the
       Administrative Agent of a new Compliance Certificate pursuant to CLAUSE
       (c) of SECTION 7.1.1 following the Fiscal Quarter ending December 31,
       2000. If the Borrower shall fail to deliver a Compliance Certificate
       within 45 days after the end of any Fiscal Quarter (or within 90 days,
       in the case of the last Fiscal Quarter of the Fiscal Year), the
       Applicable Commitment Fee from and including the 46th (or 91st, as the
       case may be) day after the end of such Fiscal Quarter to but not
       including the date the Borrower delivers to the Administrative Agent a
       Compliance Certificate shall conclusively equal the highest Applicable
       Commitment Fee set forth above.

       SUBPART 2.1.3. The following defined terms appearing in Section 1.1 of
the Existing Credit Agreement are hereby amended as set forth below:

              (a) The definition of "APPLICABLE MARGIN" is hereby amended by
       (i) deleting the words "Effective Date" in clauses (a) and (b) thereof
       and replacing them with the words "First Amendment Effective Date",
       (ii) deleting the pricing grid contained in clause (b) thereof and
       replacing it with the following pricing grid:

<TABLE>
<CAPTION>
                                                             Applicable Margin for     Applicable Margin for
                     Debt to EBITDA Ratio                       Base Rate Loans           LIBO Rate Loans
                     --------------------                       ---------------           ---------------
        <S>                                                  <C>                       <C>

                 GREATER THAN OR EQUAL TO 3.5:1                      1.50%                     2.50%
        GREATER THAN OR EQUAL TO 3.0:1 and LESS THAN 3.5:1           1.25%                     2.25%
        GREATER THAN OR EQUAL TO 2.5:1 and LESS THAN 3.0:1           1.00%                     2.00%
        GREATER THAN OR EQUAL TO 2.0:1 and LESS THAN 2.5:1           0.75%                     1.75%
                        LESS THAN 2.0:1                              0.50%                     1.50%

</TABLE>

                                      -3-
<PAGE>

              and (iii) deleting the words "Closing Date" and replacing them
              with "First Amendment Effective Date" in the first sentence
              following the pricing grid, and deleting the words "March 31,
              2000" in such sentence and replacing them with "December 31,
              2000".

              (b) The definition of "EBITDA" is hereby amended by inserting the
       following sentence at the end of such definition:

              Notwithstanding the foregoing, non-recurring special charges, in
              the amount incurred, but in no event to exceed $5,900,000,
              resulting from the non-health care benefit charges during the
              second Fiscal Quarter of the 2000 Fiscal Year shall be excluded
              (the "EBITDA ADJUSTMENT") from the calculation of EBITDA.

       SUBPART 2.2. Amendment to Article II. Section 2.2.2 of the Existing
Credit Agreement is hereby amended by adding the following new clause (c) at
the end thereof:

              (c) Following the delivery of the Compliance Certificate for the
              Fiscal Quarter ending December 31, 2000 pursuant to CLAUSE (c)
              of SECTION 7.1.1, the Revolving Loan Commitment Amount shall,
              without any further action, automatically and permanently be
              reduced by a Dollar amount equal to 1.3 MULTIPLIED by
              ($14,233,000 MINUS y) rounded to the nearest $500,000, where "y"
              is equal to the aggregate of the EBITDA reported (in accordance
              with CLAUSE (b) or SECTION 7.1.1) for the Fiscal Quarters ending
              September 30, 2000 and December 31, 2000 (such EBITDA not to
              take into account the EBITDA Adjustment), if y is less than
              $14,233,000; PROVIDED, however that in no event shall such
              reduction exceed $4,000,000 and; PROVIDED, FURTHER, however that
              there shall be no reduction to the Revolving Loan Commitment
              Amount if y exceeds $14,233,000.

       SUBPART 2.3. AMENDMENTS TO ARTICLE VII. Article VII of the Existing
Credit Agreement is hereby amended as set forth in SUBPARTS 2.3.1 through
2.3.2.

       SUBPART 2.3.1. Clauses (a) and (c) of Section 7.1.1 of the Existing
Credit are amended in their entirety to read as follows:

              (a) as soon as available and in any event within 30 days (or, in
              the case of March, June and September, 45 days) after the end of
              each month (other than December), consolidated balance sheets of
              Aegis and its Subsidiaries as of the end of such month (or, in
              the case of March, June and September, such month and such
              Fiscal Quarter) and consolidated statements of earnings of Aegis
              and its Subsidiaries for such month (or, in the case of March,
              June and September, such month and such Fiscal Quarter) and for
              the period commencing at the end of the previous Fiscal Year and
              ending with the end of such month (or, in the case of March,
              June and

                                      -4-
<PAGE>

              September, such month and such Fiscal Quarter), certified by the
              chief financial or accounting Authorized Officer of Aegis;

              (c) together with the delivery of the financial information
              required pursuant to CLAUSES (a) (for the Fiscal Quarters ending
              March, June and September) and (b) above, a Compliance
              Certificate executed by the chief financial or accounting
              Authorized Officer of Aegis and the Borrower, showing (in
              reasonable detail and with appropriate calculations and
              computations in all respects satisfactory to the Administrative
              Agent) compliance with the financial covenants set forth in
              SECTION 7.2.4;

       SUBPART 2.3.2. Clauses (a) and (b) of Section 7.2.4 of the Existing
Credit Agreement are hereby amended in their entirety to read as follows:

              (a) DEBT TO EBITDA RATIO. Aegis will not permit the Debt to
              EBITDA Ratio as of the end of any Fiscal Quarter occurring during
              any period set forth below to be greater than the ratio set forth
              opposite such period:

<TABLE>
<CAPTION>
                  Period:                         Debt to EBITDA Ratio:
                  -------                         ---------------------
          <S>                                     <C>

          07/01/00 through 09/30/00                    5.50: 1.00
          10/01/00 through 12/31/00                    3.75: 1.00
          01/01/01 through 03/31/01                    3.25: 1.00
          04/01/01 through 06/30/01                    2.25: 1.00
          07/01/01 and thereafter                      2.00: 1.00
</TABLE>

              (b) INTEREST COVERAGE RATIO. Aegis will not permit the Interest
              Coverage Ratio as of the end of any Fiscal Quarter occurring
              during any period set forth below to be less than the ratio set
              forth opposite such period:

<TABLE>
<CAPTION>
                  Period:                       Interest Coverage Ratio:
                  -------                       ------------------------
          <S>                                   <C>

          07/01/00 through 09/30/00                    2.10: 1.00
          10/01/00 through 12/31/00                    2.50: 1.00
          01/01/01 through 03/31/01                    2.75: 1.00
          04/01/01 through 06/30/01                    3.50: 1.00
          07/01/01 and thereafter                      4.50: 1.00
</TABLE>

                                      -5-
<PAGE>

       SUBPART 2.4. AMENDMENTS TO EXHIBITS. The Compliance Certificate is
hereby amended to the extent necessary to give effect to the modifications set
forth in this Amendment.

                                    PART III
                          CONDITIONS TO EFFECTIVENESS

       SUBPART 3.1. EFFECTIVE DATE AND CONDITIONS. This Amendment shall become
effective as of the date set forth in the preamble (the "FIRST AMENDMENT
EFFECTIVE DATE") when each of the conditions set forth in this Part have been
satisfied.

       SUBPART 3.1.1. EXECUTION OF COUNTERPARTS. The Administrative Agent
shall have received counterparts of this Amendment duly executed and delivered
on behalf of the Borrower, Aegis and the Lenders.

       SUBPART 3.1.2. AFFIRMATION AND CONSENT. The Administrative Agent shall
have received an affirmation and consent, in form and substance satisfactory
to it, duly executed and delivered by each Obligor other than Aegis and the
Borrower.

       SUBPART 3.1.3. FEES AND EXPENSES. The Administrative Agent shall have
received all fees and expenses due and payable pursuant to SUBPART 4.9 (to the
extent then invoiced) and pursuant to the Credit Agreement (including all
previously invoiced fees and expenses).

       SUBPART 3.1.4. LEGAL DETAILS, ETC. All documents executed or submitted
pursuant hereto shall be satisfactory in form and substance to the
Administrative Agent and its counsel. The Administrative Agent and its counsel
shall have received all information, and such counterpart originals or such
certified or other copies of such materials, as the Administrative Agent or
its counsel may reasonably request. All legal matters incident to the
transactions contemplated by this Amendment shall be satisfactory to the
Administrative Agent and its counsel.

                                    PART IV
                            MISCELLANEOUS PROVISIONS

       SUBPART 4.1. WAIVER. Subject to the terms and conditions set forth
herein and in reliance on the representations and warranties of the Borrower
herein contained, the Lenders waive compliance by the Borrower with the
provisions of Section 7.2.4 of the Existing Credit Agreement for the Fiscal
Quarter ending June 30, 2000. The foregoing waiver shall be limited precisely
as written and in no event shall be deemed to constitute a waiver of
compliance by any Obligor with respect to any other term, provision or
condition of any Loan Document or prejudice any right or remedy that the
Administrative Agent or any Lender may now have or may have in the future
under or in connection with any Loan Document or any other instrument or
agreement referred to therein.

                                      -6-
<PAGE>

       SUBPART 4.2. CROSS-REFERENCES. References in this Amendment to any Part
or Subpart are, unless otherwise specified, to such Part or Subpart of this
Amendment. References in this Amendment to any Article or Section are, unless
otherwise specified, to such Article or Section of the Existing Credit
Agreement.

       SUBPART 4.3. LOAN DOCUMENT PURSUANT TO EXISTING CREDIT AGREEMENT. This
Amendment is a Loan Document executed pursuant to the Existing Credit
Agreement and shall (unless otherwise expressly indicated therein) be
construed, administered and applied in accordance with the terms and
provisions of the Existing Credit Agreement.

       SUBPART 4.4. SUCCESSORS AND ASSIGNS. This Amendment shall be binding
upon and inure to the benefit of the parties hereto and their respective
successors and assigns.

       SUBPART 4.5. FULL FORCE AND EFFECT; LIMITED AMENDMENT. Except as
expressly amended hereby, all of the representations, warranties, terms,
covenants, conditions and other provisions of the Existing Credit Agreement
and the Loan Documents shall remain unchanged and shall continue to be, and
shall remain, in full force and effect in accordance with their respective
terms. The amendments and waivers set forth in this Amendment shall be limited
precisely as provided for in this Amendment to the provisions expressly
amended and waived herein and shall not be deemed to be an amendment to,
waiver of, consent to or modification of any other term or provision of the
Existing Credit Agreement, any other Loan Document or of any transaction or
further or future action on the part of the Borrower or any Obligor which
would require the consent of the Lenders under the Existing Credit Agreement
or any of the Loan Documents.

       SUBPART 4.6. GOVERNING LAW. THIS AMENDMENT SHALL BE GOVERNED BY, AND
CONSTRUED AND INTERPRETED IN ACCORDANCE WITH, THE INTERNAL LAWS OF THE STATE
OF NEW YORK.

       SUBPART 4.7. EXECUTION IN COUNTERPARTS. This Amendment may be executed
in any number of counterparts by the parties hereto, each of which
counterparts when so executed shall be an original, but all the counterparts
shall together constitute one and the same agreement.

       SUBPART 4.8. REPRESENTATION AND WARRANTIES. In order to induce the
Lenders to execute and deliver this Amendment, the Borrower and Aegis each
represent that both before and after giving effect to this Amendment, the
statements contained in clauses (a) through (e) of Section 5.2.1 of the
Existing Credit Agreement are true and correct.

       SUBPART 4.9. FEES AND EXPENSES. The Borrower agrees to pay on demand
all out-of-pocket expenses incurred by the Administrative Agent in connection
with the preparation, negotiation, execution and delivery of this Amendment
and the documents and transactions contemplated hereby, including the
reasonable fees and disbursements of Mayer, Brown & Platt, as counsel for the
Administrative Agent.

                                      -7-
<PAGE>

       IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be
executed by their respective officers hereunto duly authorized as of the day
and year first above written.

                                             IQI, INC.

                                             By
                                               --------------------------------
                                               Title:

                                             AEGIS COMMUNICATIONS GROUP, INC.

                                             By
                                               --------------------------------
                                               Title:

                                             THE BANK OF NOVA SCOTIA

                                             By
                                               --------------------------------
                                               Title:

                                             CREDIT SUISSE FIRST BOSTON

                                             By
                                               --------------------------------
                                               Title:

                                             By
                                               --------------------------------
                                               Title:<PAGE>

                                                                   EXHIBIT 10.1

     THIS AGREEMENT is made as of May 1, 2000, by and between Bluestone
Software, Inc., a Delaware corporation (the "Sublandlord"), and Bluestone
Consulting, Inc., a Delaware corporation ("Subtenant").

BACKGROUND

     The Sublandlord and the Subtenant are parties to that certain Sublease
Agreement, dated as of April 30, 1997, by and between Sublandlord and Subtenant,
as amended by virtue of an Amendment to Sublease Agreement dated February 1,
2000 (collectively, the "Sublease"). The parties hereto desire to amend the
Sublease as provided herein. Capitalized terms used but not otherwise defined
herein shall have the meanings assigned to such terms in the Sublease.

     INTENDING TO BE LEGALLY BOUND, the parties hereto agree as follows:

     1.   The Sublease is hereby amended to increase the square footage of: (a)
          "Subleased Premises" to contain approximately Sixteen Thousand Four
          Hundred Thirty Four (16,434) square feet and (b) "Demised Premises" to
          contain approximately Forty Thousand Nine Hundred Forty-six (40,946)
          square feet.

     2.   Section 4(e) of the Sublease is hereby amended to increase
          "Subtenant's Proportionate Share" to Forty Percent (40%), which has
          been determined by dividing the Subleased Premises by the Demised
          Premises (16434 / 40,946 =.40) and multiplying such figure by 100%.

     3.   The Sublease is amended in accordance with Section 14 thereof.

     4.   Except as specifically amended herein, the Sublease shall remain in
          full force and effect in accordance with its terms.

     5.   This Agreement may be executed in one or more counterparts, each of
          which shall be deemed an original and all of which shall constitute on
          agreement, and the signatures of any party to any counterpart shall be
          deemed to be a signature to, and may be appended to, any other
          counterpart.

     6.   This Agreement shall be construed and governed by the laws of the
          State of New Jersey.

     7.   This Agreement shall have an effective date of May 1, 2000.

     8.   Sublandlord and Subtenant hereby agree that the Subleased Premises and
          Subtenant's Proportionate Share shall be increased by approximately
          24,512 square feet and 60%, respectively, when Sublandlord completely
          vacates the Demised Premises and in no event later than December 31,
          2000. Thirty (30) days prior to the sublease of the entire Demised
          Premises to Subtenant in accordance with this Section 8, Subtenant and
          Sublandlord shall notify Liberty Property Limited Partnership
          ("Liberty") of the proposed sublease pursuant to Article 18 of the
          lease between Liberty and Sublandlord dated September 27, 1993, as
          amended from time to time ("Prime Lease") so that Liberty may elect to
          recapture the Demised Premises.

     9.   The consent of Liberty to this Agreement and an Amendment to Sublease
          Agreement between Sublandlord and Subtenant dated February 1, 2000 is
          attached hereto and incorporated herein as Exhibit "A".

                                       1

<PAGE>

     IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of
the date first above written.

                                             BLUESTONE SOFTWARE, INC.

                    Dated: May 1, 2000       By: /s/ S. Craig Huke
                                                 -------------------------------
                                                 S. Craig Huke
                                                 Senior Vice President and
                                                 Chief Financial Officer

                                             BLUESTONE CONSULTING, INC.

                    Dated: May 1, 2000       By: /s/ Mel Baiada
                                                 -------------------------------
                                                 Mel Baiada
                                                 President

                                       2

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