Document:

EX-10.21M

 Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and 
 the Redacted Material has been separately filed with the Commission,” and places where
information has 
 been redacted have been marked with (***). 

EXHIBIT 10.21M 
 SEVENTEENTH AMENDMENT 
 TO THE 

RESTATED AND AMENDED 
 CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 
 BETWEEN

 CSG SYSTEMS, INC. 
 AND 
 COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC 

THIS SEVENTEENTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable
Communications Management, LLC (“Customer”). The Effective Date of this Amendment is the date last signed below. CSG and Customer entered into a certain Restated and Amended CSG Master Subscriber Management System Agreement (CSG
document #2296663) dated July 1, 2008 (the “Agreement”) and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in
conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the
Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth
in the Agreement shall continue in full force and effect according to their terms. 
 CSG and Customer agree to the following:

  

	1.	Customer desires to utilize, and CSG agrees to deliver, functionality to provide Customer with the ability to send CSG a file of its subscribers who receive their
monthly statements notification electronically via e-mail from Customer (“eBill”) and the eBill notification was deemed by Customer to be undeliverable to the subscriber. CSG will recall the eBbill and send a hard copy of the statement per
cycle date provided by Customer (up to ****** **** **** ****) for applicable accounts, post a reconciliation file for Customer to retrieve, and update its records to yield a CIT interaction. Customer will send the initiating file once daily to CSG
and the file will have combined all system principals. The file will have no associated inserts other than remittance envelopes. Statement reprints will be printed in full color. 

 

	2.	Therefore, Schedule F, Fees, CSG Service, Subsection III. Payment Procurement, shall be amended to add a new Section H. entitled “Undeliverable
eBills-Reprint of Statement,” as follows: 

  

									
	Description of Item/Unit of Measure	  	Frequency	 	 	Fee	 
	 H. Undeliverable eBills – Reprint of Statements
	  				 			
	 1. First Printed Page – Undeliverable Email Reprint
	  	 	*	******* **** 	 	$	*	***** 
	 2. Additional Printed Pages – Undeliverable Email Reprint
	  	 	*	******* **** 	 	$	*	***** 
	 3. Printed Ad Pages – Undeliverable Email Reprint
	  	 	*	******* **** 	 	$	*	***** 
	 4. Full Color Processing – First Page – Undeliverable Email Reprint
	  				 			
	 • Up to ********* Printed Physical Pages Per Month
	  	 	*	******* **** 	 	$	*	***** 
	 • ********* – ********** Physical Pages Per Month
	  	 	*	******* **** 	 	$	*	***** 
	 • ********** – ********** Printed Physical Pages Per Month
	  	 	*	******* **** 	 	$	*	***** 
	 • ********** – ********** Printed Physical Pages Per Month
	  	 	*	******* **** 	 	$	*	***** 
	 • ********** and greater Printed Physical Pages per Month
	  	 	*	******* **** 	 	$	*	***** 
	 5. Full Color Processing – Additional Pages – Undeliverable Email Reprint
	  				 			
	 • Up to ********* Printed Physical Pages Per Month
	  	 	*	******* **** 	 	$	*	***** 
	 • ********** – ********** Physical Pages Per Month
	  	 	*	******* **** 	 	$	*	***** 
	 • ********** – ********** Printed Physical Pages Per Month
	  	 
 	*
 	******* 
**** 	 	$	*	***** 
	 • ********** – ********** Printed Physical Pages Per Month
	  	 	*	******* **** 	 	$	*	***** 
	 • ********** and greater Printed Physical Pages per Month
	  	 	*	******* **** 	 	$	*	***** 
	 6. Special Printer/Inserter Setup Fee (Undeliverable Email Reprint jobs less than *,*** printed statements) (per job, per cycle)
(Note 22)
	  	 	*	** ******* 	 	 	*	**** 

 Note 22: For clarification purposes, the Special Printer/Inserter Setup for cycles less than *,*** printed
statements is included in the BSC for residential Connected Subscribers. 

			
	***	  	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

 

 IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly
authorized representatives. 
  

							
	COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)	 	CSG SYSTEMS, INC. (“CSG”)
				
	By:	 	/s/ Peter Kiriacoulacos	 	By:	  	By: /s/ Michael J. Henderson
				
	Name:	 	Peter Kiriacoulacos	 	Name:	  	Name: Michael J. Henderson
				
	Title:	 	Executive Vice President & Chief Procurement Officer	 	Title:	  	Title: EVP Sales & Marketing
				
	Date:	 	12-7-12	 	Date:	  	Date: 12/13/12EX-10.21N

 EXHIBIT 10.21N 

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and 

the Redacted Material has been separately filed with the Commission,” and places where information has 

been redacted have been marked with (***). 
 EIGHTEENTH AMENDMENT 
 TO THE 

RESTATED AND AMENDED 
 CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 
 BETWEEN

 CSG SYSTEMS, INC. 
 AND 
 COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC 

THIS EIGHTEENTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable
Communications Management, LLC (“Customer”). The Effective Date of this Amendment is the date last signed below. CSG and Customer entered into a certain Restated and Amended CSG Master Subscriber Management System Agreement (CSG
document #2296663) dated July 1, 2008 (the “Agreement”) and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in
conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the
Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth
in the Agreement shall continue in full force and effect according to their terms. 
 CSG and Customer agree to the following as of the
Effective Date: 
  

	 	1.	The parties wish to extend the Agreement through January 31, 2013 (for purposes of this Amendment, “One Month Extension”) in order to finalize terms
for a longer extension and therefore the first sentence of Section 1.2 entitled Term shall be deleted in its entirety and replaced with the following: 

 “Unless earlier terminated pursuant to Section 6.1, this Agreement shall commence on the Effective Date and remain in effect thereafter for an initial term expiring on January 31, 2013
(“Term”).” 
  

	 	2.	As a result of the parties agreeing to the One Month Extension, Section 9.2 entitled “No Consequential Damages/Limitation of Liability” shall be
modified by adding the following at the end of the second paragraph thereof: 

 “CSG AND CUSTOMER
AGREE FOR THE PERIOD OF JANUARY 1, 2013 THROUGH JANUARY 31, 2013, EXCEPT FOR DAMAGES OR LIABILITIES RELATED TO SECTIONS *** ************ ********** *** ******** ****** *** ******* *** ************* ********** OR ******* ** *****************, IN NO
EVENT WILL THE AGGREGATE LIABILITY WHICH CSG, CUSTOMER, THEIR LICENSORS OR THEIR VENDORS INCUR FROM EVENTS OCCURING DURING JANUARY 1, 2013 TO JANUARY 31, 2013 EXCEED $************. FOR THE AVOIDANCE OF DOUBT, THE PARTIES AGREE THAT EVENTS GIVING
RISE TO CLAIMS THAT OCCUR BEFORE THE ONE MONTH EXTENSION SHALL BE SUBJECT TO THE LIASBILITY CAP APPLICABLE TO THE YEAR IN WHICH SUCH EVENT OCCURRED.” 
  

	 	3.	As a further result of the parties agreeing to the One Month Extension, the parties agree that Section 9.3 shall be modified by adding the following at the end
thereof: 

 “ (e) Notwithstanding anything contained herein to the contrary, during the period of
January 1, 2013 through January 31, 2013, the aggregate liability CSG shall have for any ************ liability incurred from events occurring during the One Month Extension under Section 9.3 shall not exceed $**********. For the
avoidance of doubt, the parties agree that events giving rise to such liability that occur before the One Month Extension shall be subject to the liability cap applicable to year in which such event occurred.” 

			
	***	  	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

 

	 	4.	CSG and Customer agree that Section 5.4 entitled “Adjustment to Fees”, shall not be enforced during the One Month Extension, but reserve the right to
apply an adjustment in any subsequent amendment to the Agreement. All other terms and conditions of the Agreement shall be given and remain in full force and effect. 

SIGNATURE PAGE TO FOLLOW 

			
	***	  	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

 

 IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly
authorized representatives. 
  

									
	COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)	 		 	CSG SYSTEMS, INC. (“CSG”)
					
	By:	 	 /s/ Jeur Abeln
	 		 	By:	 	 /s/ Randy Wiese

	Name:	 	Jeur Abeln	 		 	Name:	 	Randy Wiese
	Title:	 	VP, Procurement	 		 	Title:	 	CFP/EVP
		
	Date: 12-21-2012	 	Date: 12/21/2012

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