Document:

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                              CERTIFICATE OF TRUST

                                       OF

                               KEYCORP CAPITAL VII

         This Certificate of Trust of KeyCorp Capital VII (the "Trust"), dated
as of May 21, 2002, is being duly executed and filed by the undersigned, as
trustees, to form a business trust under the Delaware Business Trust Act (12
Del. C. (s) 3801, et seq.) (the "Act").
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         1. Name. The name of the business trust being formed hereby is KeyCorp
            ----
Capital VII.

         2. Delaware Trustee. The name and business address of the trustee of
            ----------------
the Trust, with a principal place of business in the State of Delaware, are
Deutsche Bank Trust Company Delaware, E.A. Delle Donne Corporate Center,
Montgomery Bldg., 1011 Centre Road, Suite 200, Wilmington, Delaware 19805-1266.

         3. Effective Date. This Certificate of Trust shall be effective as of
            --------------
its filing with the Secretary of State of the State of Delaware.

         IN WITNESS WHEREOF, the undersigned have duly executed this Certificate
of Trust in accordance with Section 3811(a)(1) of the Act as of the date first
above written.

                              DEUTSCHE BANK TRUST COMPANY
                              DELAWARE, not in its individual capacity, but
                              solely as trustee

                              By: /s/ Elizabeth B. Ferry
                                  ---------------------------------------
                                      Name: Elizabeth B. Ferry
                                      Title: Assistant Vice President

                              LOUIS D. RAFFIS, not in his individual
                              capacity, but solely as trustee

                              /s/ Louis D. Raffis
                              -------------------------------------------<PAGE>

                                                                 Exhibit (4)(g)

                                 TRUST AGREEMENT

                                       OF

                               KEYCORP CAPITAL VII

         THIS TRUST AGREEMENT is made as of May 21, 2002 (this "Trust
Agreement"), by and among KeyCorp, an Ohio corporation, as depositor (the
"Depositor"), and Deutsche Bank Trust Company Delaware, as trustee, and Louis D.
Raffis, as trustee (jointly, the "Trustees"). The Depositor and the Trustees
hereby agree as follows:

         1. The trust created hereby shall be known as KeyCorp Capital VII (the
"Trust"), in which name the Trustees or the Depositor, to the extent provided
herein, may conduct the business of the Trust, make and execute contracts, and
sue and be sued.

         2. The Depositor hereby assigns, transfers, conveys and sets over to
the Trust the sum of $10. The Trustees hereby acknowledge receipt of such amount
in trust from the Depositor, which amount constitutes the initial trust estate.
The Trustees hereby declare that they will hold the trust estate in trust for
the Depositor. It is the intention of the parties hereto that the Trust created
hereby constitute a business trust under Chapter 38 of Title 12 of the Delaware
Code, 12 Del. C. (S) 3801, et seq. (the "Business Trust Act"), and that this
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document constitute the governing instrument of the Trust. The Trustees are
hereby authorized and directed to execute and file a certificate of trust with
the Delaware Secretary of State in accordance with the provisions of the
Business Trust Act.

         3. The Depositor and the Trustees will enter into an amended and
restated Trust Agreement or Declaration of Trust satisfactory to each such party
and substantially in the form to be included as an exhibit to the 1933 Act
Registration Statement (as defined below), to provide for the contemplated
operation of the Trust created hereby and the issuance of the Capital Securities
and Common Securities referred to therein. Prior to the execution and delivery
of such amended and restated Trust Agreement or Declaration of Trust, the
Trustees shall not have any duty or obligation hereunder or with respect of the
trust estate, except as otherwise required by applicable law or as may be
necessary to obtain prior to such execution and delivery any licenses, consents
or approvals required by applicable law or otherwise. Notwithstanding the
foregoing, the Trustees may take all actions deemed proper as are necessary to
effect the transactions contemplated herein.

         4. The Depositor, as sponsor of the Trust, is hereby authorized, in its
discretion, (i) to prepare and file with the Securities and Exchange Commission
(the "Commission") and to execute, in the case of the 1933 Act Registration
Statement and 1934 Act Registration Statement (as herein defined), on behalf of
the Trust, (a) a Registration Statement (the "1933 Act Registration Statement"),
including all pre-effective and post-effective amendments thereto, relating to
the registration under the Securities Act of 1933, as amended (the "1933 Act"),
of the Capital Securities of the Trust, (b) any preliminary prospectus or
prospectus or supplement thereto

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relating to the Capital Securities of the Trust required to be filed pursuant to
the 1933 Act, and (c) a Registration Statement on Form 8-A or other appropriate
form (the "1934 Act Registration Statement"), including all pre-effective and
post-effective amendments thereto, relating to the registration of the Capital
Securities of the Trust under the Securities Exchange Act of 1934, as amended;
(ii) if and at such time as determined by the Depositor, to file with the New
York Stock Exchange, Inc. or other exchange, or the National Association of
Securities Dealers, Inc. ("NASD"), and execute on behalf of the Trust a listing
application and all other applications, statements, certificates, agreements and
other instruments as shall be necessary or desirable to cause the Capital
Securities of the Trust to be listed on the New York Stock Exchange, Inc. or
such other exchange, or the NASD's Nasdaq National Market; (iii) to file and
execute on behalf of the Trust, such applications, reports, surety bonds,
irrevocable consents, appointments of attorney for service of process and other
papers and documents that shall be necessary or desirable to register the
Capital Securities of the Trust under the securities or "Blue Sky" laws of such
jurisdictions as the Depositor, on behalf of the Trust, may deem necessary or
desirable; (iv) to execute and deliver letters or documents to, or instruments
for filing with, a depository relating to the Capital Securities of the Trust;
and (v) to execute, deliver and perform on behalf of the Trust an underwriting
agreement with one or more underwriters relating to the offering of the Capital
Securities of the Trust.

         In the event that any filing referred to in this Section 4 is required
by the rules and regulations of the Commission, the New York Stock Exchange,
Inc. or other exchange, NASD, or state securities or "Blue Sky" laws to be
executed on behalf of the Trust by the Trustees, the Trustees, in their capacity
as trustees of the Trust, are hereby authorized to join in any such filing and
to execute on behalf of the Trust any and all of the foregoing, it being
understood that the Trustees, in their capacity as trustees of the Trust, shall
not be required to join in any such filing or execute on behalf of the Trust any
such document unless required by the rules and regulations of the Commission,
the New York Stock Exchange, Inc. or other exchange, NASD, or state securities
or "Blue Sky" laws.

         5. This Trust Agreement may be executed in one or more counterparts,
each of which shall be deemed an original but all of which together shall
constitute one and the same instrument.

         6. The number of trustees of the Trust initially shall be two and
thereafter the number of trustees of the Trust shall be such number as shall be
fixed from time to time by a written instrument signed by the Depositor which
may increase or decrease the number of trustees of the Trust; provided, however,
that to the extent required by the Business Trust Act, one trustee of the Trust
shall either be a natural person who is a resident of the State of Delaware or,
if not a natural person, an entity which has its principal place of business in
the State of Delaware. Subject to the foregoing, the Depositor is entitled to
appoint or remove without cause any trustee of the Trust at any time. Any
trustee of the Trust may resign upon thirty days' prior notice to the Depositor.

         7. The Trust may be dissolved and terminated before the issuance of the
Capital Securities at the election of the Depositor.

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         8. This Trust Agreement shall be governed by, and construed in
accordance with, the laws of the State of Delaware (without regard to conflict
of laws principles).

         IN WITNESS WHEREOF, the parties hereto have caused this Trust Agreement
to be duly executed as of the day and year first above written.

                              KEYCORP, as Depositor

                              By: /s/ Louis D. Raffis
                                  ------------------------------------
                                      Name: Louis D. Raffis
                                      Title: Authorized Officer

                              DEUTSCHE BANK TRUST COMPANY
                              DELAWARE, as trustee

                              By: /s/ Elizabeth B. Ferry
                                  ------------------------------------
                                      Name: Elizabeth B. Ferry
                                      Title: Assistant Vice President

                              LOUIS D. RAFFIS, as trustee

                              /s/ Louis D. Raffis
                              ----------------------------------------

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