Document:

Exhibit

CONFIDENTIAL TREATMENT REQUESTED
CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN
SEPARATELY FILED WITH THE SECURITIES AND EXCHANGE COMMISSION

 
CONSUMER DISCLOSURE AGREEMENT 
 
 
     THIS AGREEMENT, made this 23rd day of December, 2015 (the “Effective Date”), by and between Equifax 
Consumer Services LLC a Georgia limited liability company, with its principal place of business at 1550 Peachtree Street, NW, Atlanta, Georgia 30309 ("Equifax"), and LifeLock, Inc., a Delaware corporation, with its principal place of business at 60 East Rio Salado Parkway, Suite 400, Tempe, Arizona 85281 ("Broker"). 
  
W I T N E S S E T H: 
 
     WHEREAS, Equifax publishes and distributes individual consumer credit report information; and 
 
     WHEREAS, Broker desires, and Equifax agrees to allow Broker, to make Equifax Credit Information available to the individual consumers who are the subject of the Equifax Credit Information, subject to the terms of this Agreement; and 
 
WHEREAS, Broker, and Equifax enter into this Agreement in order to provide for the foregoing, in accordance with the terms and subject to the conditions contained in this Agreement: 
 
     NOW, THEREFORE, in consideration of the premises and of the mutual covenants contained in this Agreement, the parties agree as follows: 
 
		
	1.
	DEFINITIONS. For the purposes of this Agreement, the following terms have the meanings set forth below: 

		
	(A)
	“Affiliate” of any Party shall mean any other legal entity directly or indirectly Controlling, Controlled by, or under direct or indirect common Control with such specified Party.  “Control” means a legal entity possesses, directly or indirectly, the power to direct or cause the direction of the management and policies of another legal entity, whether through the ownership of voting securities, by contract or otherwise.

		
	(B)
	“Alert” means a Credit Information Update delivered by Broker as part of its Alert Product. 

		
	(C)
	“Alert Product” means a product offered by Broker, in which a Consumer enrolled in the product is notified on a monthly, weekly or daily basis of changes to his or her credit file. 

		
	(D)
	“Batch File Information” means the Single Bureau Report and Scores of Consumer Subjects who provided written instructions to receive Equifax Credit Information via the Equifax API, delivered by Equifax to Broker in batch format  in accordance with Exhibit B. 

		
	(E)
	“Broker Mark” means any and all existing or future trademarks trade names or service marks owned or used by Broker or any of its Affiliates.

		
	(F)
	“Broker Product” means the product or service offering made by Broker to Consumers that incorporates the Credit Information.  (Collectively with the Equifax Products known as the “Products.”) 

		
	(G)
	“Broker Site” means, collectively, all pertinent pages of Broker’s various Internet and Intranet sites available through the World Wide Web (and any replacement or successor thereto). 

		
	(H)
	“Consumer” means an individual who resides in the United States and orders an Equifax Product or Broker Product from Broker. 

		
	(I)
	“Consumer Subject” means the Consumer who is the subject of the Credit Information. 

		
	(J)
	“Consumer Information” means any information or data about a Consumer provided by the Consumer to Broker, and then by Broker to Equifax, in connection with a Transaction.  Notwithstanding the foregoing, 

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Consumer Information does not include information regarding the Consumer (i) already in the possession of Equifax prior to such Transaction, (ii) that comes into Equifax’s possession independent of this Agreement. or (iii) transactional inquiries to the credit file or credit bureau databases. 
		
	(K)
	“Credit Information” and “Equifax Credit Information” means the (i) Single Bureau Report, (ii) MultiBureau Report, (iii) Credit Information Updates, and (iv) Score. 

		
	(L)
	“Credit Information Updates” means the output of a batch processing service in which Equifax monitors an enrolled Consumer’s Equifax credit file and notifies Broker regarding specific changes to such Consumer’s Equifax credit file and one or more consumer credit files from other sources, as available.  The data elements to be monitored may be [***]

		
	(M)
	“Equifax API” means the mechanism used to deliver Equifax Products through the LifeLock member portal.  The Equifax API is owned, managed, operated and maintained by Equifax and  will be hosted on  Equifax servers.   Equifax will develop, design, and implement the Equifax API as further described in Exhibit E.  

 
		
	(N)
	“Equifax Marks” means any and all existing or future trademarks, trade names or service marks owned or used by Equifax or any of its Affiliates.  

		
	(O)
	“Equifax Product” means only those Equifax transactional-based individual consumer credit products, as set forth in Exhibit A  that will be marketed by Broker to Consumers during the Term and provided to Consumers as described in Exhibit A.  For the avoidance of doubt, the Parties acknowledge and agree that the Equifax Products enumerated in Exhibit A represent a subset of the larger Equifax product family and Broker is only permitted to undertake its performance obligations hereunder with respect to the Equifax Products.  (Collectively with the Broker Products known as the “Products.”) 

		
	(P)
	“FCRA” means the Fair Credit Reporting Act, 15 U.S.C. 1681 et. seq., as amended. 

		
	(Q)
	“Fraud Prediction Purpose” means [***]. 

		
	(R)
	“Launch Date” shall mean the [***] of April 1, 2016 or [***]. 

		
	(S)
	“Marketing Materials” means the electronic and/or physical means through which Broker markets, describes and/or advertises the Equifax Products by name.  All Marketing Materials are [***]. 

		
	(T)
	“Multi-Bureau Report” means the Single Bureau Report combined with one or more consumer credit reports from additional sources. 

		
	(U)
	“Party” means either Equifax or Broker. 

		
	(V)
	“Person” means any individual, corporation (including any non-profit corporation), general or limited partnership, limited liability company, joint venture, estate, trust, association, organization, labor union, or other entity or governmental authority. 

		
	(W)
	“Score” means the VantageScore. 

		
	(X)
	“Single Bureau Report” means the Equifax consumer credit report. 

		
	(Y)
	“Transaction” means each individual inquiry for Equifax Credit Information or Credit Information Updates transmitted by Broker to Equifax. 

 
		
	(Z)
	“URL” means a Uniform Resource Locator corresponding to the Internet Protocol address of a particular website. 

 
		
	(AA)
	“Wind-Down Period” means the 6 month period commencing on the effective date of the expiration or termination of this Agreement.   

*** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

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	2.
	PROVISION OF EQUIFAX CREDIT INFORMATION. 

 
        2.1 SCOPE OF AGREEMENT. 

(A)Supply of Credit Information. Upon receiving an inquiry from Broker, Equifax will provide its Credit 
Information, as available, in accordance with either Exhibit A (related to the Equifax API) or B (related to the Batch File Information), as applicable, and subject to the terms and conditions of this Agreement. Additionally, Equifax will provide the professional services for systems integration and delivery of the services as provided for in the Pricing Exhibit I.    
(B)Products.  Broker will market and sell the Products during the term of this Agreement.  The Equifax Products will be identified as products of Equifax.  The Broker Products provided by Broker will be identified as products of Broker; provided that, the Credit Information contained therein will be identified as the products or data of Equifax. 

(C)No Additional Rights Granted.  The licenses set forth in Exhibits A and B respectively set forth the entirety of the rights granted in relation to the Credit Information and Credit Information Updates.  No additional rights are conveyed to Broker in connection therewith and Broker will not use or disclose the Credit information or Credit Information Updates in any other manner or for any other purpose whatsoever. 

        2.2 LIMITATIONS. 

(A)No-Charge Offerings. No license granted by Equifax under this Agreement shall extend to any entity that offers consumers a No-Charge Offering.  Pursuant to this limitation on Equifax’s license grant and Equifax’s unilateral interest in maximizing its ongoing investment in the Equifax Credit Information, under no circumstances will Broker or its Affiliates  directly or indirectly, [***].  A “No-Charge Offering” means [***].  For the avoidance of doubt and purposes of clarity, a No-Charge Offering shall not include [***].
 
(B)Consumer Authorization.  Broker certifies that it will order Credit Information from Equifax only when Broker is duly authorized by the Consumer Subject and Broker intends to provide the Credit Information to the Consumer Subject in accordance with the FCRA and all state law FCRA counterparts.  Broker will, at a minimum, obtain the written instructions of the Consumer Subject in accordance with Exhibit D.  In no event will Broker disclose the Credit Information to any third party other than the Consumer Subject.  Broker will hold all Credit Information  licensed under this Agreement in strict confidence and will not reproduce, reveal or make it accessible in whole or in part, in any manner whatsoever, to any Person other than the Consumer Subject, unless required by law, or unless Broker first obtains Equifax's written consent.  Broker will obtain new written instructions from its existing customers in accordance with the terms of this Agreement prior to making any Credit Infomration available to such customers. 

(C)Product Limitations.  Broker will, in compiling and/or delivering the Products, transmit the underlying Credit Information accurately and in its entirety (except to the extent the Credit Information is suppressed for security purposes or as may be otherwise required by this Agreement).  Broker will include the date the information was last checked or revised by Equifax and the full name and mailing address of the Equifax office identified by Equifax as providing the Equifax Credit Information.  Equifax Products shall be delivered to the Consumer as is with no changes or revisions.  Broker may display the Credit Information in Broker Product offerings that also include information from other sources; provided, however, that the Credit Information must be clearly separated and attributed to Equifax and cannot be commingled or translated in a manner that makes it unclear that Equifax is its source. 

(D)Storage.  Subject to the terms and conditions hereof [***] (“Storage Period”): 

		
	•
	Broker will not [***]. 

*** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

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	•
	Equifax retains the right to [***]. 

		
	•
	Broker must separate Batch File Information in a manner such that Broker can distinguish, identify, delete, purge or restrict access to Batch File Information as required.  

 
After the expiration of the Storage Period, Broker will not maintain, copy, capture or otherwise retain in any manner 
any Batch File Information.  
(E)     VantageScore  - is a tri-bureau credit risk model developed using one algorithm across sample data common to all three credit bureaus. The following additional terms and conditions apply to Broker’s receipt and use of VantageScore: 
 
Terms and Conditions for VantageScore (“VantageScore”) - Broker will request VantageScores only for Broker’s exclusive use as described in this Agreement.  Broker may store VantageScores solely for Broker’s own use in furtherance of Broker’s original purpose for obtaining the VantageScores.  Broker shall not use the VantageScores for model development or model calibration, except in compliance with the following conditions:  (1) the VantageScores may only be used as an independent variable in custom models; (2) only the raw archived VantageScore and VantageScore segment identifier will be used in modeling (i.e. no other VantageScore information including, but not limited to, adverse action reasons, documentation, or scorecards will be used); and (3) Broker’s depersonalized analytics and/or depersonalized third party modeling analytics performed on behalf of Broker, using VantageScores, will be kept confidential and not disclosed to any third party other than as expressly provided for below in subsections (ii), (iii) ,(iv) (v) and/or (vi) of this paragraph.  Broker shall not reverse engineer the VantageScore.  All VantageScores provided hereunder will be held in strict confidence and may never be sold, licensed, copied, reused, disclosed, reproduced, revealed or made accessible, in whole or in part, to any Person, except (i) to those employees, agents, and independent contractors of Broker with a need to know and in the course of their employment; (ii) to those third party processing agents and other contractors of Broker who have executed an agreement that limits the use of the VantageScores by the third party only to the use permitted to Broker and contains the prohibitions at least as restrictive as set forth herein regarding model development, model calibration, reverse engineering and confidentiality; (iii) when accompanied by the corresponding reason codes, to the consumer who is the subject of the VantageScore (provided that, accompanying reason codes are not required to the extent permitted by law); (iv) to government regulatory agencies; (v) to ratings agencies, dealers, investors and other third parties for the purpose of evaluating assets or investments (e.g. securities) containing or based on obligations of the consumers to which the VantageScores apply (e.g. mortgages, student loans, auto loans, credit cards), provided that, as it relates to this subsection (v), (a) Broker may disclose VantageScores only in aggregated formats (e.g. averages and comparative groupings) that do not reveal individual VantageScores, (b) Broker shall not provide any information that would enable a recipient to identify the individuals to whom the VantageScores apply, and (c) Broker shall enter into an agreement with each recipient that limits the use of the Score to evaluation of such assets or investments, or (vi) as required by law. 
         2.3 BROKER OBLIGATIONS AND EQUIFAX RIGHTS.
21.

(A)Equifax’s Audit Rights.  Equifax may, no more than once annually, conduct various audits of Broker’s practices and procedures to confirm Broker’s compliance with this Agreement. Broker will reasonably cooperate in such audits. Equifax may conduct on-site audits of Broker’s facilities during normal business hours, and upon reasonable notice. Equifax may conduct additional audits upon reasonable notice in response to specifically articulated concerns.  When possible Equifax shall provide 10 business days notice prior to onsite visits.  In addition, Equifax may conduct audits by mail, from time to time, that may require Broker to provide documentation regarding the particular Transactions.   

(B)No Unauthorized Representations.  Broker will make no representations or warranties on behalf of Equifax 
or relating to the Credit Information except as authorized in writing by Equifax.  Broker’s current terms and conditions of use applicable to the Products are attached hereto as Exhibit C (Broker Terms and Conditions).  Broker will not modify such terms and conditions in a manner that alters Broker’s compliance with its obligations under applicable law, including without limitation, consumer financial protection law. 
(C)Submission of Inquiries; Facilities.  Broker will request the Credit Information from Equifax by electronic means or other means as may be agreed to from time to time by Equifax and Broker.  Each request will contain sufficient identifying information concerning the Consumer about whom the information is requested to enable Equifax to provide the Credit Information, and will identify in the manner specified by Equifax, the fact that the request is being made by Broker.  Broker will be responsible for obtaining and maintaining at its expense all hardware, software and telecommunications facilities necessary to order, access and receive the Credit Information.  

(D)Consumer Authentication.  [***].

*** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

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(E)Consumer Handling.  Except to the extent, Broker manages consumer interactions in accordance with the Member Services Exhibit  K, Broker will refer all Consumers who have questions or disputes about Equifax’s Credit Information to the telephone number and/or address for Equifax’s consumer assistance center (as provided to Broker from time to time by Equifax), and not to any other address and/or telephone number.  In no case will Broker attempt to, or hold itself out to the Consumer or to the public as being able to, handle disputes on behalf of Equifax or to reinvestigate Equifax’s Credit Information contained in the Products.  Within thirty (30)days of the signing of this Agreement, Broker will provide to Equifax in writing Broker's policies and procedures for answering questions from consumers about Equifax Credit Information.  
 
(F)Broker’s Compliance with Laws.  Broker will comply with applicable federal and state laws, rules and 
regulations relating to its performance of its obligations under this Agreement including, but not limited to, the FCRA, GrammLeach-Bliley Act, UDAAP and all other applicable consumer financial protection laws.  Broker will not engage in any unfair, deceptive, or abusive acts or practices.     
 
(G)Security Requirements.   Broker shall comply with the data security standards and policies as Equifax may from time to time make known to Broker in writing, including without limitation, the External Party Security Policy (including any addenda, attachments, and supplements thereto), and the External Party Baseline Standard and Direct to Consumer Retailer Standard that has been reviewed and discussed by the parties, the final versions of which will be documented via email acknowledgment on or shortly after the Effective Date.  For avoidance of doubt, Broker understands and agrees that its compliance with this Agreement and the enumerated policies and standards will not relieve Broker of the obligation to observe any other or further contractual, legal, or regulatory requirements, rules or terms applicable to the security of the Equifax Credit Information.  Equifax shall have sixty days after execution of the Agreement to conduct a thorough, detailed review of Broker's security and authentication controls. Equifax will identify any areas that require remediation and the parties will work together in good faith to complete such remediation.  Broker agrees that it will remove web based Internet email access within 3 months of contract signature from Broker’s employees that have access to unencrypted PII data provided by Equifax. 
 
(H)Unauthorized Access.  Broker will establish strict procedures so that Broker's employees or agents do not 
access Equifax Credit Information and do not access Batch File Information except as set forth in Exhibit B.  Broker will comply with all Equifax policies and procedures, generally applicable to relationships of this type, and that Equifax makes known to Broker from time to time; provided however, in no event will Broker be expected to comply immediately with a policy or procedure.  For avoidance of doubt, Broker shall have at least 30 days to comply with any new policy or procedure which Equifax makes known to Broker by providing notice of such policy or procedure pursuant to the provisions of this Agreement. 
(I)Territory.  Broker may access, use and store Batch File Information only at or from locations within the 
territorial boundaries of the United States and United States territories (the “Permitted Territory”).  Broker may not access, use or store the Batch File Information at or from, or send it to, any location outside of the Permitted Territory without first obtaining Equifax’s written permission. 
 
(J)Service Providers.  [***].

(K)Alert Product Subscription Information.  At the beginning of each month and subject to Section 2.5,  Broker shall provide Equifax with a list of all Consumers that have subscribed to Broker’s Alert Product.  Broker may also provide Equifax with updated lists of Consumers that have subscribed to Broker’s Alert Product during such month.  Broker will promptly instruct Equifax to discontinue the provision of Credit Information Updates as to any Consumer whose subscription to Broker’s Alert Product lapses or is cancelled. 
 
(L)Changes to Products.  Notwithstanding anything in this Agreement to the contrary, Equifax reserves the right to release improvements and/or additions to the Equifax Products and/or the Equifax Credit Information at any time, which release and improvements shall not materially affect the use of the Products.  Equifax will provide as much advance notice of such actions as is practical under the circumstances. 
 
2.4     EQUIFAX OBLIGATIONS.   
 
(A)Supply of Credit Information.  Equifax agrees to provide the Credit Information as requested and as available to Broker for the purpose set forth in the applicable Exhibit. Equifax shall supply such services in accordance with the requirements set forth in Exhibit  J, the “SLA.”  Such exhibit contains the exclusive remedies for failure to meet such obligations.  The professional services related to integrating the systems to set up for delivery of the products shall be done in a workmanlike 
*** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

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manner for the types of services provided and such Equifax resources shall not embed any third party intellectual property into Broker’s systems, unless Equifax licenses or sublicenses such intellectual property to Broker.  In any case, Equifax shall be responsible for any intellectual property infringement claim related to the performance of such services, in accordance with Section 7.2 (iii).  
 
(B)Equifax’s Compliance with Laws.  Equifax will perform its obligations and exercise its rights hereunder in compliance  with all federal, state and local laws, ordinances, regulations and administrative orders applicable to the purchase, compilation, transmission, possession, use, sale, storage and disclosure of Credit Information, including but not limited to, the FCRA and the Gramm-Leach-Bliley Act. 
 
(C)Compliance with LifeLock’s Vendor Requirements. Equifax agrees to provide the services herein in accordance with the security and compliance requirements found in the Security and Compliance Addendum for LifeLock Vendors that has been reviewed and discussed by the parties, the final version of which will be documented via email acknowledgment on or shortly after the Effective Date.  .    
 
(D)Member Services.  Equifax shall provide the customer service support in accordance with the requirements set forh in The Member Services Exhibt G.  
 
(E)Implementation of Services.  Equifax agrees to the Implementation Schedule as set forth in Exhibit  J. 
 
       2.5  CONSUMER INFORMATION.   
 
(A)Broker grants to Equifax a nonexclusive license to: (1) use Consumer Information as required to respond to Broker’s inquiries for Credit Information; (2) disclose the items of Consumer Information to Equifax’s subcontractors (including its Affiliates) for the sole purpose of responding to Broker’s inquiries for Credit Information and assisting Equifax in its performance of its obligations under this Agreement; and (3) disclose Consumer Information as required by law.   
 
(B)Equifax will not, and will not allow its subcontractors (including its Affiliates) to use or disclose Consumer Information in any way other than as expressly permitted under this Agreement, including for purposes of marketing to such consumers.  Notwithistanding the foregoing, nothing herein shall prohibit Equifax from responding to a consumer who responds to advertising in general circulation by Equifax. 
 
        2.6 PRICING.   
 
(A)Subject to Section 2.6(B) below, Broker will pay Equifax according to the rate schedule of cash prices in 
accordance with the prices set forth in Exhbit I, the Pricing Exhibit, established by Equifax for all undisputed amounts owed no later than thirty (30) days after the date of Equifax’s invoice, and will pay any applicable taxes, and charges for any special telephone services or other services rendered to Broker by Equifax.  Broker will only dispute amounts that it reasonably and in good faith believes are incorrect.  Any amounts in dispute shall be identified within 30 days of billing, and once such amounts are no longer in dispute, Broker shall pay such amounts within 15 days of resolution of the dispute.  The Pricing Exhibit lists the prices for the Term of this Agreement for Equifax Credit Information described in Exhibits A and B to this Agreement.  Those prices are inclusive of any regulatory recovery fees or surcharges that Equifax existing as of the Effective Date.  Subject to Section 22,2, Equifax may establish from time to time additional amounts to recover its costs of compliance with various laws and regulations. Interest will accrue at the rate of 1.5% per month on all amounts not timely paid.  All fees payable by Broker are exclusive of any sales, use or other tax imposed with respect to the underlying Transaction, and Broker will be responsible for any such sales, use or other tax regardless of whether the tax is currently existing or later enacted.  Notwithstanding the foregoing, Broker will not be responsible for taxes imposed on the revenues or income of Equifax. 
 
(B)[***].

       2.7 TRADEMARK LICENSE.  
 
 *** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

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(A)Equifax grants to Broker a non-exclusive license to use Equifax Marks solely for the purpose of attributing the source of the Credit Information in connection with advertising, marketing and promoting the Products.  All uses of the Equifax Marks must be pre-approved by Equifax, which approval will not be unreasonably withheld.  Equifax may terminate the foregoing trademark license if, in its reasonable discretion, Broker’s use of the Equifax Mark tarnishes, blurs or dilutes the quality associated with the Equifax Mark or the associated goodwill and that problem is not cured within ten (10) days of notice; alternatively, instead of terminating the license in total, Equifax may specify that certain materials, or portions thereof, may not contain the Equifax Mark.  Title to and ownership of the Equifax Marks, Equifax Collateral, Equifax Products and Equifax API (collectively known as the “Equifax Property”) will remain with Equifax.  Broker will use the Equifax Property exactly in the form provided and in conformance with any trademark usage policies provided by Equifax.  Broker will not take any action inconsistent with Equifax’s ownership of the Equifax Property and any benefits accruing from use of the Equifax Property will automatically vest in Equifax.  Broker will not form any combination marks with Equifax’s Marks.  Notwithstanding anything to the contrary, the license granted in this Section 2.7 does not include the right to register any domain name that includes any Equifax Mark or a word likely to be confused with an Equifax Mark.  In all materials, display of the Equifax logo must include the ® symbol and the attribution clause: “The Equifax logo is a registered trademark owned by Equifax in the United States and other countries.” 
 
(B)Broker agrees that the trademarks, trade names, product names, brands, logos, and service marks (“Vantage Marks”) for VantageScores and VantageScore credit scoring models will remain the sole property of VantageScore Solutions, LLC.  Equifax grants and Broker obtains a limited, non-exclusive, non-transferable, royalty free license to use and display the Vantage Marks in connection with [the activities solely permitted by this Agreement.  The use of the Vantage Marks under the preceding license is limited to use only in connection with the Services covered by this Agreement, and the Broker expressly agrees not to use the Vantage Marks in connection with any products or services not covered by this Agreement.  Any use of the Vantage Marks is subject to VantageScore Solutions, LLC’s prior written authorization.  Broker further agrees it will include the Vantage Marks in all advertising and marketing materials which reference the VantageScores or Vantage models and it will comply with the VantageScore Trademark Policy and Brand Guidelines, which may be changed from time to time upon written notice.  All use of the Vantage Marks will accrue solely to the benefit of VantageScore Solutions, LLC. 
 
(C)Broker will not use any Equifax Mark or Vantage Marks or otherwise refer to Equifax or VantageScore in any paid search or pay per click advertising or negative key words.  
 
 
		
	3.
	PROMOTION AND TRAINING. 

 
To the extent Broker directly uses the Equifax name, Broker will seek Equifax approval of marketing collateral prior to its publication and release whether such marketing collateral is produced directly by Broker or pursuant to an agreement with a third party marketer.   All  other Broker-created advertising, marketing and promotional material that describes Equifax Credit Information or which refers to the nature or capabilities of Equifax or Equifax Credit Information will follow the guidelines supplied by Equifax in Exhibits A and B.  Compliance with the suggestions of the marketing guidelines may be subject to audit by Equifax.  If applicable, Equifax will be provided a minimum of five (5) business days in which to review and approve advertising, marketing and promotional material. 
 
		
	4.
	RIGHT TO CONDUCT TECHNICAL REVIEWS AND AUDITS. 

 
No more than once annually, Equifax may conduct technical reviews of Broker’s procedures to analyze how Equifax Credit Information is displayed, re-formatted or re-packaged in the Broker Products.  Further, Equifax may conduct reasonable audits of the procedures and practices of Broker in connection with its compliance with its obligations and responsibilities under this Agreement.  Further, Equifax, upon 30 days written notice, may suspend Broker's rights of access to, and use of, Equifax Credit Information if Equifax determines that Broker is not in compliance with its obligations in connection with the access and use of Equifax Credit Information.  In that event, Equifax will immediately notify Broker of those circumstances with specific remedial steps Broker may take to avoid suspension.    
 
		
	5.
	RELEASE AND COVENANT WITH RESPECT TO ACCURACY OF EQUIFAX CREDIT INFORMATION. 

 
Broker recognizes that the accuracy of any information furnished is not guaranteed by Equifax, and Broker releases Equifax and Equifax's parent, sister, and affiliated companies, and its and their officers, agents, employees and independent contractors from any liability for any negligence in connection with the preparation of Equifax Credit Information and from any loss or expense suffered by Broker or Consumer Subjects or others resulting directly or indirectly from Equifax Credit Information.  Broker covenants not to sue or maintain any claim, cause of action, demand, cross-action, counterclaim, thirdparty action or other form of pleading against Equifax, Equifax's parent, sister, and affiliated companies, and its and their officers, agents, employees and independent contractors arising out of or relating in any way to the accuracy or inaccuracy, validity or non-validity, of any of the Equifax Credit Information. 
 
		
	6.
	WARRANTIES; LIMITATIONS OF LIABILITY. 

 
6.1  General Warranties.  Each party represents and warrants to the other that:  (i) it is organized and existing in 

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good standing under the laws of the jurisdiction of its organization, and has full power and authority and holds all governmental licenses, permits and other approvals necessary to conduct its business substantially as presently conducted; and (ii) The execution and delivery of this Agreement, and the performance of its obligations hereunder, have been duly authorized by all necessary corporate actions; do not require the approval of any third party which has not been obtained; and do not violate the terms of any other contract or instrument in effect with respect to such party.  Equifax has the right to grant or otherwise permit Broker to access the Equifax API, promote and reference the Equifax API and use the Equifax Marks as permitted hereunder, and is aware of no claims by any third parties adverse to any such rights.   
6.2       Disclaimer.   Equifax makes no representations, warranties or guarantees, express or implied, other than those expressed in this Agreement.  EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RESPECTING THE EQUIFAX AUTOMATED CREDIT REPORTING SYSTEM, THE EQUIFAX CREDIT INFORMATION, THE EQUIFAX API OR ANY OTHER MACHINERY, EQUIPMENT, MATERIALS, PROGRAMMING AIDS OR OTHER ITEMS UTILIZED BY BROKER IN CONNECTION WITH OR RELATED TO, OR RESPECTING THE ACCURACY OF ANY EQUIFAX CREDIT INFORMATION FURNISHED BY EQUIFAX TO BROKER OR TO ANY CONSUMER SUBJECTS.  EQUIFAX DOES NOT GUARANTEE OR WARRANT THE CORRECTNESS, COMPLETENESS, CURRENTNESS, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE CREDIT INFORMATION PROVIDED TO BROKER.  NEITHER EQUIFAX, NOR ANY OF ITS DIRECTORS, OFFICERS, AGENTS, EMPLOYEES, CONTRACTORS, LICENSORS OR AFFILIATED COMPANIES WILL BE LIABLE TO BROKER FOR ANY LOSS OR INJURY ARISING OUT OF, OR CAUSED IN WHOLE OR IN PART BY, THEIR ACTS OR OMISSIONS, EVEN IF NEGLIGENT, IN PROCURING, COMPILING, COLLECTING, INTERPRETING, PROCESSING, REPORTING OR TRANSMITTING ANY CREDIT INFORMATION. 
 
6.3         Waiver and Limitation of Liability.   
 
(A)WAIVER.  EXCEPT AS SET FORTH IN THIS SECTION 6.3(A), IN NO CASE WILL EITHER PARTY, OR ANY OF ITS DIRECTORS, OFFICERS, AGENTS, EMPLOYEES, CONTRACTORS, LICENSORS, AFFILIATED COMPANIES OR AFFILIATED CREDIT BUREAUS, BE LIABLE TO THE OTHER PARTY [***]. THE WAIVER DESCRIBED IN THIS SECTION 6.3(A) SHALL NOT APPLY TO [***], (COLLECTIVELY “EXCLUDED CLAIMS”): 

 
(B)      LIMITATION OF LIABILITY.   
 
(1)EXCEPT FOR EXCLUDED CLAIMS, EACH PARTY’S LIABILITY TO THE OTHER FOR ANY AND ALL BREACHES OR OTHER DEFAULTS HEREUNDER, OR FOR ANY OTHER TYPE OF CLAIM UNDER ANY OTHER THEORY OF LAW, IN ANY CONTRACT YEAR SHALL NOT EXCEED [***].   
 
(2)BROKER'S LIABILITY TO EQUIFAX FOR CLAIMS RESULTING FROM [***] SHALL NOT EXCEED, [***].  

(3)EQUIFAX’S LIABILITY TO BROKER FOR CLAIMS RESULTING FROM [***] SHALL NOT EXCEED, [***].  

(4)[***]. 

 
7.INDEMNIFICATION.   

7.1  Broker will indemnify, defend and hold Equifax and its directors, officers, employees, agents and contractually affiliated consumer reporting agencies, harmless from and against any and all liabilities, claims, actions, suits, costs, damages, penalties

*** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

LifeLock Agreement for Consumer Disclosure Service RES-43904        8        

and expenses (including, without limitation, reasonable attorneys’ fees and costs of litigation) (collectively, “Liabilities”) arising out of or related to any claim, demand, suit and/or judgment brought or asserted by any third party (collectively, “Third Party Claims”) resulting from or attributable to (i) any unauthorized representation or warranty made by Broker, its agents or employees regarding the Equifax Credit Information or the Products; (ii) any violation of applicable laws (including without limitation the FCRA) by Broker; (iii) any breach of any provision of Section 2 of this Agreement, Sections 1, 2 or 4 of Exhibit A, Sections 1, 2 or 4 of Exhibit B; (iv) alleged or actual inaccuracies in the contents of a Product provided to Consumers by Broker to the extent such inaccuracy is caused by either Broker’s failure to appropriately display the contents as conveyed by Equifax or a component of the Product that is not provided by Equifax, (v) alleged or actual intellectual property infringement by Broker or its Affiliates in connection with its sale of Products; (vi) Broker's breach of Section 8; and (vii) misuse of or improper access to, Equifax Credit Information by Broker or any other person or entity that receives improper access to Equifax Credit Informaiton as a result of Broker’s actions or omissions. 

7.2  Equifax will indemnify, defend and hold LifeLock and its directors, officer, employees, agents and contractually affiliated entities, harmless from and against Liabilities arising out of or related to any Third Party Claims resulting from or attributable to (i) any alleged or actual violation of applicable laws (including without limitation the FCRA) by Equifax; (ii) any alleged or actual breach of Section 2.5 of this Agreement (iii) alleged or actual intellectual property infringement by Equifax in connection with its provision of the Products; and (iv) Equifax's breach of Section 8.  

7.3   Indemnification Procedures. In order to trigger the indemnification protections hereunder, the indemnified party (i) must serve notice to the indemnifying party of any claim promptly after receiving service of process initiating such claim according to the notice provisions in this Agreement; (ii) must allow the indemnifying party to control defense of the claim; (iii) may participate in the settlement or compromise of any claim at its sole cost and expense; and, (iv) must provide reasonable assistance in defending any claim hereunder.  The indemnified party shall not enter into any settlement or compromise of any claim without written consent of the indemnifying party.   

		
	8.
	CONFIDENTIALITY. 

 
Each Party acknowledges that all materials and information disclosed by one Party (“Discloser”) to the other Party ("Recipient") in connection with the performance of this Agreement, including the terms of this Agreement, consist of confidential and proprietary data (collectively, the “Confidential Information”) of the Discloser. For the avoidance of doubt, Confidential Information of Equifax includes all Credit Information and Credit Information Updates; provided, that Broker may use and disclose Credit Information and Credit Information Updates as provided herein.  Confidential Information of Broker includes Consumer Information of Broker.  Each Recipient shall keep the Discloser’s Confidential Information confidential and secure, and shall use at least the same standard of care to protect the Confidential Information as the Recipient employs for the protection of its own proprietary information, but in no case less than a commercially reasonable standard of care or as agreed to in writing by the Parties.  Recipient will not disclose the Confidential Information to any third party except as specifically permitted herein, or appropriate the Confidential Information for its own or any other party’s use or benefit. The Recipient will restrict its use of the Confidential Information to the purposes anticipated in this Agreement. Confidential Information does not include information which (a) is already known by the Recipient, (b) becomes, through no act or fault of the Recipient, publicly known or available, (c) is received by Recipient from a third party without a restriction on disclosure or use, or (d) is independently developed by Recipient without reference to or use of the Confidential Information. The restrictions on the disclosure of Confidential Information will not apply to Confidential Information which is requested or required to be disclosed by a court or any government agency; however, the Party obligated to disclose the other Party's Confidential Information in those circumstances will promptly notify the other Party so that Party may seek a protective order and will make a reasonable effort itself to obtain a protective order for or otherwise protect the Confidential Information. The Parties' confidentiality obligations under this Section 8 will continue (i) indefinitely for so long as the Confidential Information is a trade secret under applicable law, and (ii) with regard to the Confidential Information which does not rise to the level of a trade secret, for two (2) years following the termination of this Agreement.  
 
Each Party acknowledges that breach of this Section 8 could cause irreparable harm to the other party for which monetary damages may be difficult to ascertain or an inadequate remedy. Each Party therefore agrees that the disclosing party may, in addition to any other rights and remedies, seek injunctive relief for any threatened of actual violation or breach of this Section 8. 
 
In the event that any party hereto receives a request to disclose all or any part of the Confidential Information of the other Party under the terms of a valid and effective subpoena or order issued by a court of competent jurisdiction, each party receiving such request agrees to (i) if permitted by law, promptly notify the other Party of the existence, terms and circumstances surrounding such a request so that the other Party may consider seeking a protective order or other appropriate remedy and/or waive compliance with the provisions of this agreement, (ii) reasonably consult with the other Party on the advisability of taking legally advisable steps to resist or narrow such request, (iii) only disclose such portion of the Confidential Information as such Party is required, in the opinion of counsel, to disclose and (iv) if disclosure of such information is required, exercise its commercially reasonable efforts, at the expense of the other Party, to obtain an order or other reliable assurance that confidential treatment will be accorded to any Confidential Information that such Party is required to disclose. 
 
Upon the termination of this Agreement, the Parties will delete or return to the other all Confidential Information of the other party  obtained from the other party  during the term of this Agreement, and all copies and partial copies thereof.     

LifeLock Agreement for Consumer Disclosure Service RES-43904        9        

8.2  Exception for Permitted Disclosure in Securities Filings. The requirements and restrictions in the foregoing provisions shall not apply to the terms of this Agreement that are required by law to be disclosed in filings LifeLock is required in the reasonable judgment of its Securities counsel, to make with the Securities and Exchange Commission (“SEC Required Disclosures”), subject to Section 8.3 below.  Further, each Party acknowledges that it may disclose this Agreement in its own  Confidential Information to a third party, subject to confidentiality obligations similar to the ones contained herein, in connection with due diligence in furtherance of an acquisition, merger, financing or loan. 
8.3 SEC Required Disclosures.  Prior to making any SEC Required Disclosures containing the terms of this Agreement, LifeLock shall promptly inform Equifax thereof and shall take into consideration reasonable comments and requests from Equifax in effort to maintain Equifax’s Confidential Information in such SEC Required Disclosure.   
		
	9.
	RELATIONSHIP OF PARTIES. 

 
The parties to this Agreement are each independent contractors and nothing contained in this Agreement will be construed as creating a joint venture, partnership, licensor-licensee, principal-agent or mutual agency relationship between or among the parties and no party will, by virtue of this Agreement, have any right or power to create any obligation, express or implied, on behalf of any other party.  No party, nor any employee of a party, will be deemed to be an employee of another party by virtue of this Agreement. 
 
		
	10.
	NO THIRD-PARTY BENEFITS. 

 
Equifax and Broker acknowledge and intend that this Agreement was entered into solely for the respective benefit of each of them and their respective successors and assigns and nothing in this Agreement will be construed as giving any person, firm, corporation or other entity (including, without limitation to the foregoing, any Consumer Subject), other than the parties to this Agreement and their respective successors and permitted assigns, any right, remedy or claim under or in respect of this Agreement or any provision of it. 
 
		
	11.
	ASSIGNMENT.   

 
The parties acknowledge the special and unique purposes of this Agreement and, therefore, notwithstanding any other provisions to the contrary contained in this Agreement, neither this Agreement nor any of the rights or obligations in it will be assignable by Broker without the prior written consent of Equifax, which consent shall not be unreasonably withheld (taking into account the nature of the services provided under this Agreement, the economic or other interests of Equifax, competitive effects, any circumstances which may affect the performance of this Agreement, the protection of sensitive or proprietary information).  Any dissolution, merger, consolidation or other reorganization of Broker, the sale or other transfer of all or substantially all of the assets or properties of Broker or the sale or other transfer of a controlling percentage of the corporate stock of Broker, will not constitute an assignment of this Agreement. [***].   
 
		
	12.
	FORCE MAJEURE. 

 
Neither party will be liable to the other by reason of any failure or delay of performance, whether foreseen or unforeseen, hereunder (including any payments due to the extent that Broker’s wire transfer service is unavailable) except failure to pay any amount when due) if such failure arises out of causes beyond the non-performing party’s reasonable control, including but not limited to, governmental emergency orders, judicial or governmental action, emergency regulations, sabotage, riots, vandalism, labor strikes of third party suppliers, or disputes, acts of God, (e.g. fire, flood, inclement weather, epidemic, or earthquake), war or act of terrorism, , , equipment delivery delays, acts of third parties.  
		
	13.
	CONTACT PERSONS. 

 
Each party to this Agreement will designate one person within its organization that is responsible for the relationship between the parties and for compliance with the terms and conditions of this Agreement.   
 
(a) For Broker:   
 
Name: Vivin Ramamurthy       
Life Lock, Inc.     
                 200 West Evelyn Avenue,       
Mountain View, CA 94041                         
                    Telephone: (650) 526 4060      
                              
               (b) For Equifax: 
                    Name: Laurie Kolb 
*** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

LifeLock Agreement for Consumer Disclosure Service RES-43904        10        

Equifax Information Services LLC 
1550 Peachtree Street, NW Post Office Box 4091 
Atlanta, Georgia 30309 
 
Each party may, by notice given pursuant to Paragraph 14, change its designation to a person other than the person identified above. 
 
		
	14.
	NOTICES. 

 
All notices, requests, demands, and other communications under this Agreement will be in writing except as expressly stated in this Agreement, and will be deemed duly given when received upon delivery by hand or by certified mail, addressed as follows: 
 
(a)     If to Broker: 
                     
                    Name: Sharon Segev                             LifeLock, Inc. 
                    Attn: Office of General Counsel 
                    200 West Evelyn Avenue 
                    Mountain View, CA  94041 
                          
                     
(b)     If to Equifax: 
 
Equifax Consumer Services LLC 
1550 Peachtree Street, NW 
Post Office Box 4091 
             Atlanta, Georgia 30309 
             Attention: Contract Administration 
 
The parties hereto may, by notice, designate any further or different addresses to which notices will be sent. 
 
		
	15.
	SEVERABILITY. 

 
If any provision of this Agreement is found to be illegal or unenforceable under applicable law, by a court having jurisdiction, such provision shall be unenforceable only to the extent necessary to make it enforceable without invalidating any of the remaining provisions of this Agreement. 
		
	16.
	EXHIBITS. 

 
All Exhibits attached to this Agreement are a part of this Agreement and are expressly incorporated into it.  All blanks in the Exhibits, if any, will be completed as required in order to consummate the transactions contemplated and in accordance with this Agreement. 
 
		
	17.
	NO TRANSFER OF RIGHTS. 

 
Equifax does not convey or transfer, nor does Broker obtain any right or interest in, any of the programs, systems, data, materials, or Credit Information utilized or provided by Equifax in the performance of this Agreement. 
 
		
	18.
	HEADINGS. 

 
Descriptive headings used in this Agreement are for convenience only and will not be used to interpret this Agreement. 
		
	19.
	APPLICABLE LAW. 

 
This Agreement will be governed and interpreted by the laws of the State of Delaware without regard to principles of conflicts of law. 
		
	20.
	WAIVER. 

No delay or omission by either party to exercise any right or power it has under this Agreement shall impair or be construed as a waiver of such right or power. A waiver by either party of any covenant or breach shall not be construed to be a waiver of any succeeding breach or of any other covenant. All waivers must be in writing and signed by the party waiving its rights. 
		
	21.
	ENTIRE AGREEMENT. 

 

LifeLock Agreement for Consumer Disclosure Service RES-43904        11        

This Agreement constitutes the entire Agreement between the parties and supersedes all prior understandings between the parties (whether written or oral) relating to the subject matter of this Agreement. No modification of this Agreement shall be valid unless in writing and signed by an authorized representative of each of the parties. 
 
 
		
	22.
	TERM AND TERMINATION. 

 
22.1    This Agreement will begin on the Effective Date and continue for four years from the Launch Date (the “Term”) unless extended by mutual agreement of the parties.  If this Agreement is terminated for any reason Sections 5, 6, 7, 8, 19, 20, 22 and any other provisions which by their nature should survive termination, will remain in full force and effect. 
 
22.2    Notwithstanding anything to the contrary in this Agreement, if the continued provision of the Equifax Credit Information or any affected component thereof becomes impossible generally or in its current configuration due to a change in applicable federal, state or local laws or regulations after the Effective Date of the Agreement,Equifax may cease to provide the Equifax Credit Information or any affected component thereof within, or pertaining to persons residing within, the affected jurisdiction.   
 
Where there is a change of applicable federal, state or local regulations after the Effective Date which would require Equifax to incur additional material costs to comply with such change, Equifax may, at its good faith discretion and upon six (6) months prior written notice to Broker establish new prices which will apply to the Equifax Credit Information or any affected component thereof when provided or delivered within, or pertaining to persons residing within, the affected jurisdiction, which prices will be reasonably calculated to cover the costs incurred by Equifax in complying with the applicable laws or regulations.In the event that such price increase is material (i.e., greater than ten percent) to Broker, Broker shall be relieved from any further Minimum Commitment requirement found in the Pricing Exhibit I.  
 
22.3    Equifax may terminate this Agreement or suspend provision of any data if (a) Broker becomes insolvent or is the subject of any bankruptcy proceedings; (b) Broker otherwise materially breaches this Agreement and does not  cure the breach within sixty (60) calendar days of receipt of written notice from Equifax; or (c) upon thirty days written notice to Broker, including any supporting documentation, based upon its reasonable belief that: (i) Broker is using any of the Equifax Credit Information in any manner other than as expressly permitted under this Agreement and Broker does not cure such breach during the notice period or (ii) access or disclosure of the Equifax Credit Information in violation of the terms of this Agreement has occurred by Broker and Broker does not cure such breach during the notice period; provided, that if such mis-use, access or disclosure materially impacts Equifax’s ability to comply with applicable law, such thirty (30) day notice period is not required, but Equifax shall provide as much advance written notice as is reasonably practicable;  (iii) Broker materially misrepresents Equifax Credit Information or makes any public statement about Equifax that Equifax reasonably believes casts Equifax in a negative light; or (iv) after assignment, failure of any assignee of the Agreement to pass industry standard credentialing provided that such assignee has been permitted opportunity to correct any deficiency  (individually or collectively, a “Material Compliance Issue”).   
 
22.3.1 Broker may terminate this Agreement if, Broker determines Equifax has materially breached this Agreement 
and Equifax does not cure the breach within sixty (60) calendar days.. 
 
22.4    Wind Down Period.     
 
(a)Wind-Down.  In the event of termination or expiration of this Agreement, Broker may elect, at  its sole discretion and Equifax agrees to provide, a wind-down period beginning upon the effective date of termination or expiration of this Agreement and terminating upon the earlier of (1) termination in accordance with Section 22.4(c) (Termination of Wind-down Period) below; or (2) a period of six (6) months from the date of termination or expiration of the Agreement (the "Wind-Down Period"). 

(b)Wind-Down Effect. During the Wind-Down Period, (1) each Party shall in all respects comply with the terms and conditions of this Agreement, and (2) the terms and conditions of this Agreement shall remain in full force and effect, including the obligations of each Party as set forth herein; provided however, Broker will pay Equifax based on the actual fees due for the Service, in lieu of any annual or monthly minimum payment requirement.  

(c)Termination of the Wind-Down Period.The Wind-Down Period may be terminated by either Party in the event that the other Party materially fails to perform or observe any material term or provision of this Agreement as stated in Section 22.4(b) (Wind-Down Effect) (including but not limited to breach of the Exhibits attached hereto), and does not cure such breach within fifteen (15) days following written notice of such breach from the Non-breaching Party demanding correction of such breach. Upon termination of the Wind-Down Period, this Agreement shall immediately terminate and each party agrees to comply with the terms and conditions contained herein with respect to termination procedures, if any. 

(d)This Section 22.4 shall not apply to any termination that results from a Material Compliance Issue or non-payment of amounts due and payable by Broker.  In cases of termination for non-payment, and based upon Broker becoming current on all amounts due, Broker may elect to pay in advance to receive services during a Wind Down period. 

LifeLock Agreement for Consumer Disclosure Service RES-43904        12        

22.5    Effects of Termination.  Notwithstanding any provision to the contrary contained herein, within twenty-four (24) hours after the expiration or termination of the Wind Down Period, Broker shall remove any link to the Equifax API from any and all computer systems, files, or storage media within its possession or control; and (ii) within ten (10) days after the expiration or termination of the Wind Down Period for any reason return to Equifax any and all documents or other media embodying the Equifax API.   

Within five (5) business days after the expiration or termination of the Wind Down Period, Broker shall: (i) take appropriate measures to remove or obscure completely all references to the Equifax API, the Products, and any Equifax or Vantage Marks from customer billing statements and Marketing Materials, and (ii) purge all Batch File Information then in its possession or control.   
23 Quarterly Meetings and Dispute Escalation.  
 
23.1    Quarterly Meetings. The Parties agree that given the strategic nature of their relationship that regular meetings to discuss opportunities and performance of the Agreement are necessary.  Such meetings shall occur on a quarterly basis and shall include key business team members as well as operations, risk management and other employees who may be necessary for purposes of advancing the joint strategy.  The relationship managers from each Party shall mutually agree upon a written agenda for such meeting two weeks in advance of each meeting. 
 
23.2    Dispute Escalation.  In the event of any dispute between the Parties hereunder, either Party may give the 
other Party written notice (inclusive of email from one legal department to the other legal department) of the initiation of this dispute escalation process. The designated representatives of each Party shall meet and attempt to resolve the dispute.  The meeting shall be held on a mutually acceptable date, but in no event later than fourteen (14) calendar days after written notice of the initiation of this dispute resolution process was given, at a location or by telephone as the Parties may agree.  Each Party shall act in good faith and use reasonable efforts to resolve the dispute.  If the Parties reach agreement at said meeting or any extensions thereof, such agreement shall be adopted and put into effect by the Parties.  If the designated representatives are unable to resolve the dispute under this procedure, the dispute shall be elevated to officers or senior personnel of each Party, who shall meet, at a location or by telephone as the Parties may agree, and attempt to resolve the dispute in the same manner.  Information provided in discussions and correspondence among such designated representatives, officers or senior personnel for purposes of these dispute resolution procedures shall be treated as Confidential Information and as information developed in negotiations for purposes of settlement, which shall not be admissible in subsequent proceedings between the Parties as provided herein.  Documents identified in or provided with such communications, which are not prepared for purposes of the negotiations, are not so exempted and may, if otherwise admissible, be admitted in evidence in such subsequent proceeding. 
 
[SIGNATURES ON THE FOLLOWING PAGE] 
      

LifeLock Agreement for Consumer Disclosure Service RES-43904        13        

IN WITNESS WHEREOF, the parties hereto have duly executed this Agreement as of the day and year first above written. 

	
		
	LIFELOCK, INC.
(“Broker”)

By: /s/ Todd Davis 

Name: Todd Davis
Title: CEO
	EQUIFAX CONSUMER SERVICES LLC
(“Equifax”)

By: /s/ J. Dann Adams
J. Dann Adams, President
Equifax Personal Solutions

LifeLock Agreement for Consumer Disclosure Service RES-43904        14        

EXHIBIT A 
Equifax Product Terms and Conditions 
The following additional terms and conditions are applicable to Broker’s access to and use of the Equifax Products through the Equifax API as further described in Exhibit G.  Broker agrees to comply with the following additional terms and conditions in this Exhibit A with regard to its provision of Equifax Products. 
 
		
	1.
	SCOPE OF AGREEMENT 

(A)Grant of License - Credit Information.  Subject to the terms and conditions of this Agreement, on a nonexclusive basis, Equifax licenses Broker to permit Consumers to access the Equifax API for purposes of accessing the Credit Information provided by Equifax in a single Transaction directly and exclusively to the Consumer Subject, and for no other use.  The Equifax Products may be delivered via the Internet (subject to Section 2.3(G) of the Agreement) or by any other method that is mutually agreed upon by the Parties.  For purposes of clarity, the foregoing license does not include delivery of Credit Information to any corporation, general or limited partnership, limited liability company, joint venture, estate, trust, association, organization, labor union, or other business, entity or governmental authority.  For the avoidance of doubt, the parties agree that Equifax shall not provide the Equifax Products directly to Broker or provide any consumer report data to Broker under this Exhibit and Broker shall not access or use any consumer report information provided to Consumers pursuant to this Exhibit. 

(B)Fulfillment of the Equifax Products.  Equifax shall provide the Equifax Products directly to the Consumer throughout the Term through the Equifax API.  Equifax shall be responsible for the design, creation, management, and maintenance of the Equifax API for the purpose of providing Consumers with access to the Equifax Products. The Equifax API will be accessible via desktops, tablets & mobile devices on all major branded browsers. 

(C)Customers.  Broker agrees that all individual Consumers who access the Equifax Products, including, but not limited to, those Consumers who obtain Equifax Products through the Equifax API,  are subject to Equifax’s rules and policies applicable to the Equifax Products and such website(s) when they are accessing the Services through the Equifax API. Each party will comply with its respective privacy policy regarding the use of Consumer Information in its possession, and Equifax acknowledges that upon termination of the Agreement that Broker may offer substantially similar services to the Consumer through another provider and that Equifax retains no rights or obligations with respect to provision of Credit Information Services to Broker’s customers. 

		
	2.
	LIMITATIONS ON USE OF CREDIT INFORMATION. 

(A)Duties and Obligations of Broker.  Broker shall have the following duties and obligations under this Agreement with respect to the Equifax Products: 

(i)Promotion of  Products.    All Marketing Materials shall properly identify the Equifax Products, shall comply with the marketing requirements set forth in Section 4 of this Exhibit and other requirements as Equifax determines from time to time, and properly utilize the Equifax Marks in a manner consistent with Section 2.7 of the Agreement.  All such advertising and marketing shall be undertaken at Broker’s sole cost, provided that Equifax shall provide stock creative and content in electronic form (“Equifax Collateral”) from time to time, at no cost to Broker.  All Broker Marketing Materials using the Equifax name or discussing/describing Equifax Credit Information, if applicable,  shall be subject to review and approval by Equifax, upon request.  

(B)Restrictions. 
(i)Product Descriptions.  Broker shall be responsible for any descriptions on the Broker Site or in any Marketing Materials regarding the Equifax Products or the Equifax API and for ensuring that such descriptions are accurate, complete, appropriate and in compliance with the marketing requirements set forth in Section 4 below.  Broker is also responsible for ensuring that such descriptions do not violate any rights (including any intellectual property rights) of any other party and do not violate any applicable federal, state, or local law or regulation except if such descriptions are based on or contain Equifax Collateral.

(ii)Broker Content.  The Broker Site and/or any Marketing Materials shall not include or provide any content that: (1) is defamatory, obscene, harmful to minors or pornographic; (2) promotes or is otherwise associated with any Credit Repair Organization, as that term is defined in the federal Credit Repair Organizations Act, 15 U.S.C. 1679a(3), purports to provide a method of removing accurate and timely information from a consumer’s credit file or establishing a new identity or credit file, or otherwise triggers the application of the federal Credit Repair Organizations Act;; or (3) is false, misleading or inaccurate. 

(C)Licenses.  Broker hereby grants to Equifax a nonexclusive, nonsublicenseable, nontransferable, revocable, 
fully paid license during the Term to use, reproduce, display and distribute the Broker Marks on the Equifax API.  All uses of the Broker Marks must be pre-approved by Broker, which approval will not be unreasonably withheld.  Broker may terminate 

LifeLock Agreement for Consumer Disclosure Service RES-43904        15        

the foregoing trademark license if, in its reasonable discretion, Equifax’s use of the Broker Mark tarnishes, blurs or dilutes the quality associated with the Broker Mark or the associated goodwill and that problem is not cured within ten (10) days of notice; alternatively, instead of terminating the license in total, Broker may specify that certain materials, or portions thereof, may not contain the Broker Mark.  Title to and ownership of the Broker Marks will remain with Broker.  Equifax will use the Broker Marks exactly in the form provided and in conformance with any trademark usage policies provided by Broker.  Equifax will not take any action inconsistent with Broker’s ownership of the Broker Marks and any benefits accruing from use of the Broker Marks will automatically vest in Broker.  Equifax will not form any combination marks with Broker Marks.  Notwithstanding anything to the contrary, the license granted in this Section 2.7 does not include the right to register any domain name that includes any Broker Mark or a word likely to be confused with an Broker Mark.   
(D)Retention Periods.  For the following Equifax Product provided pursuant to this Exhibit: Monthly Score Tracker, Single Bureau (1B) Credit Report, Three Bureau (3B) Credit Reports, Alerts and credit scores (as more specifically described in Exhibit M), Equifax will make available for viewing such Products for active Broker subscribers for a period of up to four (4) years (the “Retention Period”).  If the retention of this additional data impacts API Response Time and Equifax’s ability to meet its Service Level obligations, the parties will revise such Service Availability (as set forth in Exhibit F) accordingly.  
 
3.     EQUIFAX MARKETING REQUIREMENTS  
 
As you create marketing materials to promote credit and identity theft products utilizing data assets from Equifax, please refer to the following Third Party Marketing Guidance (“Guidance”). Adhering to this Guidance will streamline the Equifax approval process, if applicable, and help meet our shared compliance obligation with consumer protection laws and regulations. If you have any questions about this Guidance please contact your Equifax account manager. This Guidance is subject to change and update from time to time by Equifax, with any notice of updates and changes provided to you in a timely basis. While the Guidelines herein reflect best practices, Equifax recognizes that Broker may follow an alternative best practice with respect to an issue and will take such decision into account when reviewing Broker’s practices and advertising materials. 
 
Introduction 
 
Equifax is strongly committed to fair and honest marketing practices.  As a part of your relationship with Equifax, you are expected to comply with all state and federal laws and regulations related to consumer protection and fair trade practices.  The Guidance establishes rules and procedures for presenting products to consumers that include Equifax information, including credit reports.  This Guidance is not intended to serve as legal advice or in any way relieve your obligations to comply with laws.  In the event this Guidance conflicts with applicable laws, you are expected to comply with laws and provide prompt notification to Equifax of any such conflict.  It is your responsibility to ensure your employees impacted by this Guidance are informed and appropriately trained on the procedures as needed. 
 
It is important that you comply with this Guidance beginning with the initial contact with the consumer (advertisement or other communication), whether written or oral.  If this first contact is deemed unfair, deceptive or misleading, even though the consumer subsequently becomes aware of the true facts, both the law and this Guidance are violated. 
 
The marketing of credit reports may be subject to various legal and regulatory requirements, including, without limitation, the requirements contained in the Final Rule issued by the FTC at 16 C.F.R. Section 610 and Section 205(a) of the CARD Act.  You acknowledge and will take appropriate measures to ensure that your marketing of credit reports is consistent with all such requirements. 
 
Marketing Guidelines 
 
I. Material Disclosures.  Material disclosures will be required under specific circumstances when marketing products.  The information below provides general guidance for providing disclosures.  Specific required disclosures are provided in the Guidance below. Please also see examples in Examples of Disclosures. 
 
		
	1.
	General.  All disclaimers and disclosures must be clear and conspicuous such that consumers are able to notice, read and/or hear, and understand the information.   

 
		
	i.
	Disclaimers and Disclosures.   

 
		
	a.
	A required disclosure must be clear and conspicuous and is measured by the overall net impression of a reasonable consumer in how it is perceived and understood within the context of the entire marketing material (such as promotions, advertisements, emails or landing pages). It cannot cure a false claim.   

 
		
	b.
	A disclosure can only qualify or limit a claim to avoid a misleading impression.  If a disclosure provides information that contradicts a material claim, the disclosure will not be sufficient to prevent the marketing material from being deceptive. In that situation, the claim itself must be modified.   

 

LifeLock Agreement for Consumer Disclosure Service RES-43904        16        

		
	2.
	The 4 “Ps” of Deception - Presentation, Placement. Proximity and Prominence. 

 
All disclaimers and disclosures must be clear and conspicuous such that consumers are able to notice, read or hear, and understand the information.  A clear and conspicuous disclaimer and disclosure is one that has appropriate presentation, placement, proximity and prominence, with respect to the relevant or triggering claim.  This is especially important in the context of Internet-based advertising and special care must be given in order to recognize and respond to any technological limitations or unique characteristics of high-tech methods of making disclosures, such as frames or pop-ups. 
 
		
	i.
	Presentation.  The disclaimers and disclosures should be presented in an easy to understand format that does not contradict other information. 

 
		
	a.
	Careful consideration should be given to the color and graphic treatment of all disclosures in relation to other parts of the collateral.   

 
		
	b.
	The disclaimers and disclosures should be presented at a time when the consumer’s attention is not distracted elsewhere.   

 
		
	ii.
	Placement.  The disclaimers and disclosures should be placed in a location where consumers can be expected to look or hear, as close as possible to the triggering claim. 

 
		
	a.
	Design advertisements so that “scrolling” is not necessary in order to find a disclosure. When scrolling is necessary, use text or visual cues to encourage consumers to scroll to view the disclosure. 

 
		
	b.
	Repeat disclosures, as needed, on lengthy websites and in connection with repeated claims.  Disclosures may also have to be repeated if consumers have multiple routes through a website. 

 
		
	c.
	Disclosure must be made before the consumer “call to action” (e.g. consumer takes initial action such as pressing a “Sign Up Now”, “Buy Now”, “See More Now”, “Learn More”, etc.) and/or the first link taking the consumer to another page, and always provided before the consumer makes the decision to buy.   

 
iii. Proximity.  The disclaimers and disclosures must be in close proximity to the claim it qualifies. 
 
		
	a.
	All devices that consumers use to view marketing materials and other information should be taken into consideration.  If it is necessary to scroll down to see the disclosure, then the disclaimers do not have appropriate proximity to the claim.   

 
		
	b.
	When practical, incorporate relevant limitations and qualifying information into the underlying claim, rather than having a separate disclosure qualifying the claim.  For example, when discussing a free trial period, it is better to immediately follow the free trial statement with the pricing and payment terms, and any other terms associated with a continued subscription following the trial period. 

 
		
	c.
	When space-constrained marketing material requires a disclosure, incorporate the disclosure into the marketing material whenever possible.  However, when it is not possible to make a disclosure in a spaceconstrained marketing material, it may, under some circumstances, be acceptable to make the disclosure clearly and conspicuously on the page to which the marketing material links. 

 
		
	d.
	All disclosures for free products and free trials must be placed immediately following the claim. 

 
iv. Prominence.  The disclaimers and disclosures should be prominent enough for the consumer to notice.   
 
		
	a.
	The size of a disclosure should be compared to the type size of the claim and other text in the communication (whether on screen or print).  If a claim uses a particular color or graphic treatment, the disclosure should be formatted the same way to help ensure that consumers who see the claim are also able to see the disclosure and relate it back to the claim it modifies. 

 
		
	b.
	The font of any disclaimers and disclosures should not be smaller than the smallest font in the relevant section and in no event less than 8 pt. 

 
		
	3.
	Feature Terminology - When describing the capability or benefits of specific features, terminology should be factually accurate and reflect a feature’s benefits and limitations. Marketing materials must avoid misleading statements and overstating claims. The information below provides the guidance for the marketing of features. 

 

LifeLock Agreement for Consumer Disclosure Service RES-43904        17        

		
	i.
	General Descriptions.   

 
		
	a.
	If using language about a feature that implies a claim, you must provide evidence to substantiate or back up those claims.  Descriptions of products must not: (i) promote benefits that are rarely or never actually provided or utilized, or (ii) omit key terms or explain them in a technical, non-transparent manner. 

 
		
	b.
	The consumer should be easily able to understand the terms, conditions and value of the product.  Avoid definitive claims for a product and place the onus on the consumer to take action as a result of the product’s function, such as “helping you better protect your identity” instead of “protecting your identity”.  

 
		
	c.
	No claims can be made about a product’s impact on one’s future. For example, the product cannot “improve your score or enable you to get a better interest rate.” 

 
		
	d.
	Feature Terminology Requirements:: 

 
		
	1.
	Make clear that a consumer is “purchasing” a product rather than “enrolling” in a product (unless the product is offered as a free employee benefit). Be sure to disclose how to avoid extra fees and costs in a clear and conspicuous manner.   

 
		
	2.
	Do not imply there is an expiration date (e.g. limited time, hurry, expires on) unless the offer is limited and does expire.   

 
		
	3.
	Say “customer” instead of “member” (with the exception of Credit Unions and other member organizations).  

 
		
	4.
	Provide access to more in-depth product features, in all marketing channels, including web pages, before the call to action or completing order (excluding banners). If more in depth pages do not exist, ensure that the landing page and order funnel present fully disclosed details.  

 
		
	5.
	Represent diversity in images. 

 
		
	6.
	If a product has specific requirements (e.g. minimum or maximum age, to reside within the same household, etc.), the terms must be clearly disclosed.  

 
		
	ii.
	Credit Reports, Credit Scores, Monitoring and Alerts.  You should ensure that the following Guidelines are adhered to for all products that include credit reports, credit scores, monitoring, and/or credit alerts.  Please also see examples below in Examples of Disclosures. 

 
		
	a.
	Credit Report Products. 

 
		
	1.
	An Equifax three bureau credit report is actually not three individual reports. It is a single representation consisting of a side by side view from each credit reporting agency.  As a result, the language used to describe a three bureau credit report should be specific in order to accurately reflect what the customer will receive.   

 
		
	2.
	It is not permissible to state “unlimited credit reports” since it is not an accurate representation of the delivery of the feature.  Instead, you are providing customers with unlimited access to credit reports.  As such, credit reports need to be qualified with “unlimited access to credit reports1”. In addition, you need to include the following disclosure when stating “unlimited access to credit reports”: 

 
Footnote - 1 Under certain circumstances, access to your Equifax Credit Report may not be available as certain consumer credit files maintained by Equifax contain credit histories, multiple trade accounts, and/or an extraordinary number of inquiries of a nature that prevents or delays the delivery of your Equifax Credit Report.  If a remedy for the failure is not available, the product subscription will be cancelled and a full refund will be made. 
 
		
	b.
	Credit Score Products. 

 
		
	1.
	All credit score references should include “Equifax” or the name of the credit score provider (such as “VantageScore” or “FICO”, if applicable) and followed by the word “credit”, such as Equifax Credit Score, 

LifeLock Agreement for Consumer Disclosure Service RES-43904        18        

VantageScore Credit Score or Equifax 3-Bureau Credit Score.  Refer to Trademark Usage to ensure the correct trademark representations. 
 
		
	2.
	If you are referring to a product or feature and not stating facts or educating customers on credit scores, you should use the words “credit score”, rather than just “score”. However, you must also include the appropriate disclosure (i.e., for Equifax or FICO) immediately following the reference.  These disclosures are found in Section b.7 below:  

 
The credit score is intended for your own educational use. It is also commercially available to third parties along with numerous other credit scores and models in the marketplace. Please keep in mind third parties are likely to use a different score when evaluating your creditworthiness. Also, third parties will take into consideration items other than your credit score or information found in your credit file, such as your income. 
 
		
	3.
	Do not imply that knowing your credit score can save money unless tied to a specific action that does result in savings. 

 
		
	4.
	When referencing a 3-bureau credit score, you may make the following references: “plus your Equifax 3Bureau scores”, or “Your 3-Bureau credit scores from Equifax”. Please do not refer to the credit score as 

“Your credit scores from all three nationwide credit bureaus” or “Credit scores from all three bureaus”. 
 
		
	5.
	It is permissible to state “unlimited credit scores” (to the extent there is a specific product feature that includes unlimited credit scores).   

 
		
	6.
	If marketing the availability of a credit score, a disclosure is required to explain that the credit score you are selling is not the exact score used by lenders.   In addition, you need to include the appropriate following disclosure when marketing the availability of a credit score: 

 
i. Equifax 3-Bureau credit scores are based on an Equifax Credit Score model and are not the same scores used by 3rd parties to assess your creditworthiness. 1 
 
Footnote - 1 The credit scores provided under the offers described here use the Equifax Credit 
ScoreTM, which is a proprietary credit model developed by Equifax. The 3-Bureau scores are each based on the Equifax Credit Score model, but calculated using the information in your Equifax, Experian and TransUnion credit files. The Equifax Credit Score is intended for your own educational use. It is also commercially available to third parties along with numerous other credit scores and models in the marketplace. Please keep in mind third parties are likely to use a different score when evaluating your creditworthiness. Also, third parties will take into consideration items other than your credit score or information found in your credit file, such as your income. 
 ii. The FICO Credit Score is based on a proprietary credit model designed for Fair Issac and is not the same as scores used by 3rd parties to assess your creditworthiness. 1 
 
Footnote --1 The FICO Score provided under the offer described here uses a proprietary credit model designed by Fair Isaac. The FICO Credit Score is intended solely for your own educational use. There are numerous other credit scores and models in the marketplace.  Please keep in mind third parties are likely to use a different score when evaluating your creditworthiness.  Also, third parties will take into consideration items other than your credit score or information found in your credit file, such as your income.   
 
7. References to the Score Simulator feature (if applicable) must include an explanation regarding the general nature of the simulated score associated with the Score Simulator and cannot suggest that the simulated score is “always” (or its equivalent) predictive of one’s actual score. 
 
c. Monitoring and Alerts.  If describing a monitoring product, you should refer to “daily monitoring” or “365 day monitoring” instead of “24/7 monitoring”. 
 
iii. Identity Theft Products. 
 
		
	a.
	Do not use phrases or words that imply that the product can detect, prevent, or remediate all forms of identity theft. 

LifeLock Agreement for Consumer Disclosure Service RES-43904        19        

 
		
	b.
	When combining Identity Theft with Credit Monitoring, do not use “Credit and Identity Theft Protection”.  Distinguish the two by saying “Credit Monitoring and Identity Theft Protection”.  Do not exaggerate the potential of identity theft to leave the consumer feeling overly-vulnerable. 

 
iv. Insurance. 
 
		
	a.
	Any references to insurance should always appear in the last third of the relevant area (page, list, footnotes). 

 
		
	b.
	Insurance references must include a description or footnote about coverage limitations, jurisdiction and underwriters.  Please see examples below in Examples of Disclosures. 

 
v. Marketing of Free Products. 
 
		
	a.
	This can be provided in two ways: (1) next to the statement and the call to action, or (2) you can use shorter disclosures that are linked to a footnote with full details.  You can find similar examples listed below in Examples of Disclosures.  

 
		
	b.
	The marketing emphasis should focus on the offer of a free trial and not on a free product. 

 
		
	c.
	The font size of any disclaimers and disclosures related to free products should not be smaller than the smallest font in the relevant section and in no event less than 8 pt. 

 
		
	d.
	All offers of free credit reports must prominently include the following disclosures: 

 
		
	1.
	In Radio and Television marketing - In close proximity to the first mention of a free credit report, you must 

include “This is not the free credit report provided by Federal Law”. 
 
		
	2.
	In Print Materials and Internet Websites -In close proximity to the first mention of a free credit report, you 

must include the following (in the format presented): 
 
		
	THIS 
	NOTICE  IS REQUIRED BY LAW.     Read     more     at FTC.GOV    (hyperlink to www.ftc.gov/freereports)

You have the right to a free credit report from AnnualCreditReport.com or 877-322-828, the only authorized source under federal law. 
Take me to the authorized source (hyperlink to AnnualCreditReport.com). 
 
		
	3. 
	Whenever you reference “free”, you must include, at a minimum, disclosures that contain: (i) how long the free period lasts, (ii) the price of the product following the free period, (iii) the cancellation and refund policy associated with the product or the offer, and (iv) any upfront payment information requirements, and (v) any other disclosures regarding the free product, payment terms and limitations on additional free periods necessary to avoid misleading the customer.  Please see examples below in Examples of Disclosures.: 

 
vi. Testimonials and Endorsements. 
 
		
	a.
	You must take steps to ensure that all endorsements and awards are substantiated, up-to-date and relevant.  Any compensation made to any individual or organization must be disclosed.  

 
		
	b.
	You must regularly take steps to confirm all endorsements and/or awards are current, with such confirmation provided on an annual basis.  

 
		
	c.
	Marketing materials using endorsements which imply or represent that the endorsement is coming from actual consumers, must use the actual consumers in audio and video, or clearly disclose that the persons in the advertisement are not actual consumers (actors) of the advertised product. 

 
vii.     Pricing.  When presenting pricing to a consumer, specific disclosures are required.   
 
		
	a.
	If the marketing material does not include a price, you must include, at a minimum, disclosures that contain: (i) the current retail price, (ii) the cancellation and refund policy associated with the product or the offer, and (iii) any other disclosures regarding the product pricing, payment terms and limitations necessary to avoid misleading the customer. 

 

LifeLock Agreement for Consumer Disclosure Service RES-43904        20        

		
	b.
	If the marketing material references an amount of savings (for example, “save 10%”, “50% off”), but no specific price, then you must include, at a minimum, disclosures that contain: (i) the current retail price, (ii) the method for obtaining the discount (e.g. “through this email only offer”), (iii) the period of time that the discount will be honored, (iv) the cancellation and refund policy associated with the product or offer, (v) any upfront payment information requirements, and (vi) any other disclosures regarding the discounted product, payment terms and limitations on additional discounted periods necessary to avoid misleading the customer.  If a specific retail price is presented together with the referenced discount, you should include all information above in the disclosures (other than the current retail price). 

 
viii.  Cancellations and Refunds.   
 
When disclosing pricing and any discounts or other promotions, you should include clear and conspicuous language that describes the promotion or discount period, the product pricing during and following the promotion and/or discount period, and any other terms that helps the consumer understand the pricing of the product at all times.  You should have a clearly defined refund policy, and which is disclosed to the consumer prior to the “call to action.” 
 
You should have defined cancellation and refund policy that complies with the following: 
 
a.     Technical Issues.  Refunds should be provided if the consumer is experiencing technical issues, including: 
 
		
	•
	Customer is double billed 

 
		
	•
	Customer is billed after cancellation 

 
		
	•
	Customer does not receive a refund during the product exchange process 

 
		
	•
	Product doesn’t fulfill (e.g., a missing score, print product not delivered, etc.) 

 
		
	•
	Improper customer set up 

 
b.     Additional Refund Scenarios.  Equifax expects you to provide refunds in the following additional scenarios: 
 
		
	•
	You should allow products to be cancelled at any time without a long term commitment. 

 
		
	•
	If a customer purchases the wrong product (for example, purchase of a credit monitoring product instead of a credit monitoring and identity protection product) or exchanges into a different product (for example, credit monitoring product to credit monitoring and identity protection product) on the same day in which the product was purchased, and the customer purchases another product (either the correct product or the exchanged product), then you should issue a full refund for the mistakenly ordered product. 

 
		
	•
	You should provide a refund for any written requests (email, mail, chat or fax) received for a free trial customer who sent the request prior to being billed 

 
		
	•
	You should provide a refund for a deceased customer as of the date of death per the death certificate notice received 

 
II.     Specific Rules Based on Manner of Advertising  
 
1.     Web-Based. 
 
		
	i.
	Disclaimers and Disclosures.   

 

LifeLock Agreement for Consumer Disclosure Service RES-43904        21        

		
	a.
	As noted, a required disclosure must be clear and conspicuous and is measured by the overall net impression of a reasonable consumer in how it is perceived and understood within the context of the entire marketing material. This is especially important in the context of Internet-based marketing and special care must be given in order to recognize and respond to any technological limitations or unique characteristics of high tech methods of making disclosures, such as frames or pop-ups. 

 
		
	b.
	Review the entire marketing materials to ensure that other elements-text, graphics, hyperlinks or sound-do not distract consumers’ attention from the disclosure. 

 
		
	c.
	Repeat disclosures, as needed, on lengthy Web sites and in connection with repeated claims. 

 
		
	ii.
	Banner Ads. 

 
		
	a.
	Banner Ads must link to a landing page so that full information can be provided to the customer. 

 
		
	b.
	Free trial banner ads must include “with subscription to XX.” 

 
		
	c.
	Banner ads referencing scores must include “Equifax Credit Score” in description.  Caveat: This rule applies only when we are referencing products/features and not when we are stating facts or educating on credit scores as described in SectionI.3.ii.b, above. 

 
		
	d.
	Disclosures are not required if they cannot fit.  However, creatively incorporate disclosures in banner ads if possible, or disclose them clearly and conspicuously on the page directly linked to the banner ad which is always a landing page. 

 
2.      Social Media. 
 
		
	a
	Social media marketing includes a brand page or profile on a social media site, conducting a promotion or contest using a social media site, and blogs. 

 
		
	b
	All disclosures must be in “Understandable Language.” For example, using a hashtag may not be readily understandable to all viewers. 

 
		
	c
	When possible, avoid having to scroll to see the disclosure. 

 
		
	d
	In space-constrained marketing materials, the disclosure must still be clear and conspicuous. 

 
3.     Paid Search. 
 
           a     Each paid search must link to a landing page. 
 
           b     Each paid search must clarify limited time period for discounts and use “Equifax” with score references. 
 
4.    Mobile/ Phone. 
 
            a     Be sure to disclose how to avoid extra fees and costs in a clear and conspicuous manner.  For products/features delivered by text, include “data charges from your carrier may apply”. 
 
III. Terms to Avoid/ Credit Repair Organizations Act (CROA) Terminology.   
 
		
	1.
	CROA Concerns.  The following terms and phrases may not be used in any marketing materials: 

 
		
	a.
	No reference to Equifax’s products “improving” or “protecting” a consumer’s credit.  

 
		
	b.
	No references to "manage/managing your credit" or "credit management” as a description or feature of Equifax’s products. 

 
		
	c.
	No description of any Equifax product as a “service”. 

 

LifeLock Agreement for Consumer Disclosure Service RES-43904        22        

		
	d.
	No use of the terms:  “improve,” “enhance,” “boost,” “raise” and “increase” used in the same phrase as “score” or “rating”. 

 
		
	e.
	No usage of the phrases “credit repair,” “credit rebuilding,”  “credit fix,” “repair your credit,” “fix your credit”, any combinations of those words, or any other terms referring to repairing, boosting, rebuilding or increasing a consumer's “credit standing,” “credit status” or “credit rating”. 

 
		
	f.
	No usage of the terms “advice”, “suggestions” and “instructions” used in the same phrase as “improving,” 

“enhancing,” boosting,” “raising” and “increasing” a credit score or credit rating. 
 
		
	g.
	No usage of the term “tip” in any direct or indirect reference to a product. 

 
		
	h.
	Exclude the following phrases from any marketing materials:  “Before Renting an apartment or home you should check your Free Credit Score!”  “Equifax Credit Report and ScoreTM Knowing your credit score can help you save.”  “Your Credit Score could be a major factor in how much interest you will have to pay.”  “Be Credit Smart.” Is a good alternative. 

 
		
	2.
	Buzzwords and Phrases to Avoid.  Do not use phrases or words that imply that credit will be repaired when a product is purchased.   

Buzz Words to avoid:                  Common phrases to avoid: 

	
		
	- Repair
- Fix
- Cure
- Improve
- Protect credit, credit protection
- Credit Management
- Service, Credit Protection Service,
Credit Repair Service, Credit
Monitoring Service
- Credit Restoration specialists
- Alternative: Identity Restoration specialists
	- How to increase your credit score, Tips to Improve your credit, Repair your credit, Credit Rebuilding, Credit Repair
Alternative: Factors that may affect your credit score, Tools to help you monitor your credit
- Protect your identity
Alternative: Help you better protect your identity
- Manage your credit, Credit Management. Alternatives:
Monitor your credit
Credit Monitoring
- Will help.
Alternative: May help

 
IV. Trademark Usage 
 
		
	1.
	Determining Use of ® and TM   

 
		
	a.
	Only registered marks should be designated with the symbol ®. 

 
		
	b.
	Unregistered marks should always be designated with the superscript “TM” (for trademark) or “SM” (for service mark), as appropriate. 

 
		
	2.
	Initial and Subsequent Use. 

 
		
	a.
	The first, or most prominent, use of the trademark should always contain the ® or TM symbol.  Use of the symbol should also be used at each section heading or logical break in the text or promotional material. This is important because someone may not start the document from the beginning. 

 
		
	b.
	Although it is not necessary to use the ® or TM symbol every time the mark is used, it is important that the mark is always distinguished from the remainder of the phrase in one of the following ways: 

 
		
	i.
	All caps:  EQUIFAX credit reports 

LifeLock Agreement for Consumer Disclosure Service RES-43904        23        

		
	ii.
	Correct:  EQUIFAX is a registered trademark of Equifax Inc.  The other Equifax marks used herein are trademarks of Equifax Inc. Other product and company names mentioned herein are property of their respective owners. 

 
Initial caps:     Equifax credit reports 
Quotation marks:     “Equifax” credit reports 
Italics:         Equifax credit reports 
Boldface:     Equifax credit reports 
 
		
	iii.
	Incorrect:  Equifax and the Equifax marks used herein are registered trademarks of Equifax Inc. Other product and company names mentioned herein are property of their respective owners. 

 
		
	3.
	Using registered and unregistered marks together.   

 
		
	a.
	When using a registered term with one that is unregistered, each should retain a symbol of its individual registration status, such as use of ® with the registered mark and TM for the unregistered mark (e.g. <Registered Brand Name>® <Unregistered Credit Report Product>TM).  This rule applies to marks that are combined in text or in design form. 

 
		
	4.
	General Rules. 

 
		
	a.
	Trademarks should NEVER be altered in any shape or form.  We strongly recommend against shortening trademarks. 

 
		
	b.
	Spelling and Grammar. 

 
		
	i.
	Always spell the trademark properly. 

 
		
	ii.
	Use proper capitalization. 

 
		
	iii.
	Use the appropriate spacing. 

 
		
	iv.
	Do not pluralize the marks.  To show that there is more than one, pluralize the generic term. 

 
Correct:      Please send three Equifax reports.   
Incorrect:     Please send two Equifaxes.  
Correct:      Order two Gillette razors.  
Incorrect:     Order two Gillettes 
 
		
	v.
	Marks should not be used in a possessive form. 

 
Correct:      The Febreze spray’s fresh scent... 
Incorrect:     Febreze’s fresh scent... 
 
		
	c.
	Consistency. 

 
		
	i.
	Be consistent when using the marks in internal communications.  All internal pamphlets and training materials should conform to these Guidelines. 

 
		
	ii.
	Be consistent in external communications.  All marketing and sales materials should contain proper use and identification of the marks.  

Examples of Disclosures. 
 
The following sections are intended to provide you with examples of disclaimers and disclosures with respect to certain products and product features.  This is not intended to serve as legal advice or otherwise relieve of you of your obligation to comply with applicable laws, this Guidance or your service agreement with Equifax. 
       I.     Offer Disclosures 

		
	1.
	Free trial 

		
	a.
	Free Trial Advertising (not order funnel) 

 

LifeLock Agreement for Consumer Disclosure Service RES-43904        24        

Next to free statement:     Free for first week when you sign up for <Product> 1  
 
Next to each buy button (by section): Free for the first week, then $XX per month thereafter. You may cancel at any time; however, we do not provide partial month refunds1  
 
Footnote: 1 We will require you to provide your payment information when you sign up. You may cancel during the Free Trial Period without charge. If you do not cancel during the Free Trial Period, we will immediately charge your card $XX and will charge the card $XX for each month you continue your subscription. We hope you will enjoy this product, but you may cancel at any time. Unfortunately, we do not provide partial month refunds. Only one free trial is available in a XX-day period. 
 
		
	b.
	Order Funnel - Include similar language to the following (with appropriate references to the applicable product features and information):  We will require you to provide your payment information when you sign up. You may cancel during the Free Trial Period without charge. If you do not cancel during the Free Trial Period, we will immediately charge your card $XX and will charge the card $XX for each month you continue your subscription. We hope you will enjoy this product, but you may cancel at any time by calling xxx 8am - 3am EST.  We do not provide partial month refunds. Only one free trial is available in a XX-day period. 

 
		
	2.
	Limited Price Disclosures 

 
		
	a.
	Limited Price Advertising 

 
Next to $XX discount pricing      $XX for the first 30 days when you sign up for <Product>1 
(or discount statement) 
 
Next to each buy button (by section) $XX for the first XX days, then $XX per month thereafter. You may cancel at any time; however, we do not provide partial month refunds1. 
 
Footnote: 1 We will require you to provide your payment information when you sign up and we will immediately charge your card $XX. After that, we will charge the card $XX for each month you continue your subscription. We hope you will enjoy this product, but you may cancel at any time. Unfortunately, we do not provide partial month refunds.  Only one discounted product is available in a XX-day period. 
 
b. Order Funnel - Include similar language to the following (with appropriate references to the applicable product features and information):  We will require you to provide your payment information when you sign up and we will immediately charge your card $XX <discount pricing>. After that, we will charge the card $XX for each month you continue your subscription. We hope you will enjoy this product, but you may cancel at any time by calling xxx 8am - 3am EST.  We do not provide partial month refunds. Only one discounted product is available in a XX-day period. 
 
3. Full retail marketing materials, web and funnel 
 
		
	a.
	Ads - Next to each price statement and buy button (by section) - $XX per month. You may cancel at any time; however, we do not provide partial month refunds1. 

 
Footnote- 1 We will require you to provide your payment information when you sign up. We will immediately charge your card $XX and will charge the card $XX for each month you continue your subscription.  We hope you will enjoy this product, but you may cancel at any time. Unfortunately, we do not provide partial month refunds. 
 
		
	b.
	Web - Next to each price statement and buy button (by section) - Available for the price above per month. You may cancel at any time; however, we do not provide partial month refunds1. 

 
Footnote - 1 We will require you to provide your payment information when you sign up. We will immediately charge your card the stated price above and will charge the card that amount for each month you continue your subscription.  We hope you will enjoy this product, but you may cancel at any time. Unfortunately, we do not provide partial month refunds. 
 

LifeLock Agreement for Consumer Disclosure Service RES-43904        25        

		
	c.
	Order Funnel - 1 We will require you to provide your payment information when you sign up. We will immediately charge your card $XX/the stated price above and will charge the card $XX/that amount for each month you continue your subscription. We hope you will enjoy this product, but you may cancel at any time by calling xxx 8am - 3am EST.  We do not provide partial month refunds. 

 
4. One-Time Products Full Price.  
 
		
	a.
	Ads and Web - Next to each price statement and buy button (by section) - <Product> current retail price is $XX. Product is active for XX days once purchased. Cancellation is not applicable to one-time report products and we do not offer refunds1. 

 
Footnote - 1 <Product> current retail price is $XX. We will require you to provide your payment information when you sign up and we will immediately charge your card $XX. Product is active for XX days once purchased. Cancellation is not applicable to one-time report products and we do not offer refunds.   
 
		
	b.
	Order Funnel - We will require you to provide your payment information when you sign up and we will immediately charge your card $XX. Product is active for XX days once purchased. Cancellation is not applicable to one-time report products and we do not offer refunds. 

 
5. One-Time Products Discounted Price. 
 
		
	a.
	Ads and web - Next to each price or discount statement and buy button (by section)- <Product> current retail price is $XX. Through this email only offer, <Product> is offered at $XX ($XX off retail). Good through XXX. Product is active for XX days once purchased. Cancellation is not applicable to one-time report products and we do not offer refunds1. 

 
Footnote - 1 <Product> current retail price is $XX. Through this email only offer, <Product> is offered at $XX ($XX off retail). Good through XXX. We will require you to provide your payment information when you sign up and we will immediately charge your card $XX. Product is active for XX days once purchased. Cancellation is not applicable to one-time report products and we do not offer refunds.   
 
		
	b.
	Order Funnel - We will require you to provide your payment information when you sign up and we will immediately charge your card $XX. Product is active for XX days once purchased. Cancellation is not applicable to one-time report products and we do not offer refunds. 

 
		
	1.
	Report Disclosures.   

 
	
			
	 
	Credit Report: 
	Your Credit Report consists of the following Information: 
 
Personal information compiled from credit applications you've filled out. This information normally includes your name, current and recent addresses, Social Security number, date of birth, and current and previous employers. 
 
Credit history. The bulk of your credit report consists of details about credit accounts that were opened in your name or that list you as an authorized user. Account details, which are supplied by creditors with which you have an account, include the date the account was opened, the credit limit or amount of the loan, the payment terms, the balance, and a history that shows whether or not you've paid the account on time. Closed or inactive accounts, depending on the manner in which they were paid, generally stay on your report for 7 years from the date of their last activity. 
 

	 
	Credit File 3-Bureau Credit Reports:
	The 3-Bureau Credit Report provided under the offers described here is a single representation consisting of a side by side view of your Equifax, Experian and TransUnion credit files.

	 
	 
	 

	7. 
	Score disclosures. 
	 

	a. Next to score reference  

	 

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Just 3 scores: Equifax 3-Bureau credit scores are based on an Equifax Credit Score model and are not  the same scores used by 3rd parties to assess your creditworthiness.  
     
Just 1 score:         The Equifax Credit ScoreTM is based on an Equifax Credit Score model and is not the 
same as scores used by 3rd parties to assess your creditworthiness. 
 
Combined: The Equifax Credit ScoreTM and 3-Bureau credit scores are based on an Equifax Credit Score model and are not the same scores used by 3rd parties to assess your creditworthiness. 
 
		
	a.
	Keep footnote and update fine print disclosure: 

 
Just 3 scores: The credit scores provided under the offers described here use the Equifax Credit ScoreTM, which is a proprietary credit model developed by Equifax. The 3-Bureau scores are each based on the Equifax Credit Score model, but calculated using the information in your Equifax, Experian and TransUnion credit files. The Equifax Credit Score is intended for your own educational use. It is also commercially available to third parties along with numerous other credit scores and models in the marketplace. Please keep in mind third parties are likely to use a different score when evaluating your creditworthiness. Also, third parties will take into consideration items other than your credit score or information found in your credit file, such as your income. 
 
Just 1 score: The credit scores provided under the offers described here use the Equifax Credit ScoreTM, which is a proprietary credit model developed by Equifax. The Equifax Credit Score is intended for your own educational use. It is also commercially available to third parties along with numerous other credit scores and models in the marketplace. Please keep in mind third parties are likely to use a different score when evaluating your creditworthiness. Also, third parties will take into consideration items other than your credit score or information found in your credit file, such as your income. 
 
Combined: The credit scores provided under the offers described here use the Equifax Credit ScoreTM, which is a proprietary credit model developed by Equifax. The Equifax Credit Score and 3-bureau scores are each based on the Equifax Credit Score model, but calculated using the information in your Equifax, Experian and TransUnion credit files. The Equifax Credit Score is intended for your own educational use. It is also commercially available to third parties along with numerous other credit scores and models in the marketplace. Please keep in mind third parties are likely to use a different score when evaluating your creditworthiness. Also, third parties will take into consideration items other than your credit score or information found in your credit file, such as your income. 
 
		
	b.
	VantageScore - Next to score reference - This VantageScore is a VantageScore 3.0 based on [APPLICABLE CONSUMER REPORTING AGENCY] data.  Third parties may use a different VantageScore or a different type of credit score to assess your creditworthiness. 

 
Footnote fine print - The VantageScore provided under the offer described here uses a proprietary credit model designed by VantageScore Solutions, LLC. There are numerous other credit scores and models in the marketplace, including different VantageScores. Please keep in mind third parties may use a different credit score when evaluating your creditworthiness. Also, third parties will take into consideration items other than your credit score or information found in your credit file, such as your income. 
 
8.     General Product Features.  The following are additional disclosure examples related to the noted product features.   
 
Insurance: Up to $<CAP> identity theft insurance with no deductible is underwritten by  subsidiaries or affiliates of XX Insurance.  The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions and exclusions of coverage. Coverage may not be available in all jurisdictions. 
 
II.     Landing Pages - FAQs 
 
What is a Credit Score? 
 
Your credit score is a mathematical model designed to predict credit risk, based on data contained within your credit file. Lenders typically review this type of information to determine whether to extend credit, and on what terms. A higher score usually means you pose a lower risk to the lender, who will, in turn, be more likely to offer you favorable interest rates. The information contained in your credit files changes over time and so might any new scores based on your data. 

LifeLock Agreement for Consumer Disclosure Service RES-43904        27        

For example, your credit score from a month ago may have changed if there has been any recent activity on your credit file. A number of factors can affect your credit score, including: 
 
		
	1.
	Payment history 

		
	2.
	Public records 

		
	3.
	The length of your credit history 

		
	4.
	Any new accounts you may have opened 

		
	5.
	Inquiries into your credit file 

		
	6.
	How many accounts you have in use 

 
VantageScore model - The VantageScore provided under the offer described here uses a proprietary credit model designed by VantageScore Solutions, LLC. There are numerous other credit scores and models in the marketplace, including different VantageScores. Please keep in mind third parties may use a different credit score when evaluating your creditworthiness. Also, third parties will take into consideration items other than your credit score or information found in your credit file, such as your income.. 
 
What Is a Credit Report? 
 
A credit report contains information about your credit card and loan history, including how you make your payments and how much debt you have, and it may contain records of action taken against you because of outstanding bills. 
 
Lenders, landlords and other service providers and third parties buy your credit information in the form of a credit report to help them decide whether to approve your application for a loan, credit card, or housing, or to offer you a product or service at a particular rate. 
 
Equifax is one of the leading credit reporting agencies in the United States. The other two major credit bureaus are Experian and TransUnion. Each credit agency maintains information about your credit history. 
 
While all consumers are eligible for one annual free credit report from Equifax, Experian and TransUnion, it's helpful to review your credit information regularly to check its accuracy, as these 3-bureau credit reports change regularly. Equifax credit monitoring products can help you monitor and protect your credit by alerting you of any changes to your credit report. 
 
What Information Is Included in Your 3-Bureau Credit Reports? 
 
Your Credit Report from Equifax, Experian and TransUnion includes the following information: 
 
Personal information compiled from credit applications you've filled out. This information normally includes your name, current and recent addresses, Social Security number, date of birth, and current and previous employers. 
 
Credit history. The bulk of your credit report consists of details about credit accounts that were opened in your name or that list you as an authorized user. Account details, which are supplied by creditors with which you have an account, include the date the account was opened, the credit limit or amount of the loan, the payment terms, the balance, and a history that shows whether or not you've paid the account on time. Closed or inactive accounts, depending on the manner in which they were paid, generally stay on your report for 7 years from the date of their last activity. 
 
Credit report inquiries. Credit reporting agencies record an inquiry whenever your credit report is shown to another party, such as a lender, service provider, landlord or insurer. Inquiries remain on your credit report for up to two years. 
 
Public records. Matters of public record obtained from government sources such as courts of law - including liens, bankruptcies and overdue child support - may appear on your credit report. Excluding criminal convictions, most negative public record information stays on your credit report for 7 years. 
 
What Is Not Included in Your 3-Bureau Credit Reports? 
 
Generally, your 3-bureau credit reports from Equifax, Experian and TransUnion do not include information about your checking or savings accounts, bankruptcies that are more than 10 years old, charged-off or debts placed for collection that are more than 7 years old, gender, ethnicity, religion, political affiliation, medical history or criminal record. Also, your credit score is generated by information on your credit report, but is not part of the report itself. 
 

LifeLock Agreement for Consumer Disclosure Service RES-43904        28        

EXHIBIT B 
Batch File InformationTerms and Conditions 
The following additional terms and conditions are applicable to Broker’s access to and use of Batch File Information, 
which is provided to Broker by Equifax’s affiliate, Equifax Information Services LLC. 
		
	1.
	SCOPE OF AGREEMENT 

 
		
	A.
	Grant of License - Batch File Information.   

 
		
	1.
	Fraud Prediction Purpose.  Subject to the terms and conditions of this Agreement, [***].  

 
		
	2.
	Broker Credit Products.  Subject to the terms and conditions of this Agreement, [***]. 

 
		
	2.
	LIMITATIONS ON USE OF CREDIT INFORMATION. 

		
	A.
	Restrictions. 

		
	1.
	Product Descriptions.  Broker shall be responsible for any descriptions on the Broker Site or in any Marketing Materials and for ensuring that such descriptions are accurate, complete, appropriate and in compliance with the marketing requirements set forth in Section 4 below.  Broker is also responsible for ensuring that such descriptions do not violate any rights (including any intellectual property rights) of any other party and do not violate any applicable federal, state, or local law or regulation except if such descriptions are based on or contain Equifax Collateral. 

		
	2.
	Broker Content.  The Broker Site and/or any Marketing Materials shall not include or provide any content that: (1) is defamatory, obscene, harmful to minors or pornographic; (2) promotes or is otherwise associated with any Credit Repair Organization, as that term is defined in the federal Credit Repair Organizations Act, 15 U.S.C. 1679a(3), purports to provide a method of removing accurate and timely information from a consumer’s credit file or establishing a new identity or credit file, or otherwise triggers the application of the federal Credit Repair Organizations Act; or (3) is false, misleading or inaccurate. 

 
		
	3.
	EQUIFAX APPROVAL PROCESS FOR PRODUCTS.  [***].  

 
		
	4.
	EQUIFAX THIRD PARTY MARKETING GUIDANCE. 

 
As you create marketing materials to promote credit and identity theft products utilizing data assets from Equifax, please refer to the following Third Party Marketing Guidance (“Guidance”). Adhering to this Guidance will streamline the Equifax approval process and help meet our shared compliance obligation with consumer protection laws and regulations. If you have any questions about this Guidance please contact your Equifax account manager. This Guidance is subject to change and update from time to time by Equifax, with any notice of updates and changes provided to you in a timely basis. While the Guidelines herein reflect best practices, Equifax recognizes that Broker may follow an alternative best practice with respect to an issue and will take such decision into account when reviewing Broker’s practices and advertising materials. 
 
Introduction 
 
*** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

LifeLock Agreement for Consumer Disclosure Service RES-43904        29        

Equifax is strongly committed to fair and honest marketing practices.  As a part of your relationship with Equifax, you are expected to comply with all state and federal laws and regulations related to consumer protection and fair trade practices.  The following Guidance is not intended to serve as legal advice or in any way relieve Partners’ obligations to comply with laws.  This Guidance is not intended to serve as legal advice or in any way relieve your obligations to comply with laws.  In the event this Guidance conflicts with applicable laws, you are expected to comply with laws and provide prompt notification to Equifax of any such conflict.  It is your responsibility to ensure your employees impacted by this Guidance are informed and appropriately trained on the procedures as needed. 
 
Equifax expects you to comply with this Guidance beginning with the initial contact with the consumer (advertisement or other communication), whether written or oral.  If this first contact is deemed unfair, deceptive or misleading, even though the consumer subsequently becomes aware of the true facts, both the law and this Guidance are violated. 
 
The marketing of credit reports may be subject to various legal and regulatory requirements, including, without limitation, the requirements contained in the Final Rule issued by the FTC at 16 C.F.R. Section 610 and Section 205(a) of the CARD Act.  You acknowledge and will take appropriate measures to ensure that your marketing of credit reports is consistent with all such requirements. 
 
Marketing Guidelines 
 
Product Claims.   
You must have evidence to substantiate or back up claims.  Avoid misleading statements and overstating claims.   
 
When describing the capability or benefits of specific features, terminology should be factually accurate and reflect a feature’s benefits and limitations. The consumer should be easily able to understand the terms, conditions and value of the product.   
 
Descriptions of products must not:   
 
		
	•
	promote benefits that are rarely or never actually provided or utilized 

		
	•
	omit key terms or explain them in a technical, non-transparent manner 

		
	•
	make claims about a product’s impact on one’s future 

 
Disclaimers and Disclosures.   
 
A required disclosure must be clear and conspicuous and is measured by the overall net impression of a reasonable consumer in how it is perceived and understood within the context of the entire marketing material (such as promotions, advertisements, emails or landing pages). It cannot cure a false claim.  Additionally, a disclosure can only qualify or limit a claim to avoid a misleading impression.  If a disclosure provides information that contradicts a material claim, the disclosure will not be sufficient to prevent the ad from being deceptive. In that situation, the claim itself must be modified.  For example, do not use phrases or words that imply that the product can detect, prevent, or remediate all forms of identity theft.   
 
All disclaimers and disclosures must be clear and conspicuous such that consumers are able to notice, read or hear, and understand the information.  A clear and conspicuous disclaimer and disclosure is one that has appropriate presentation, placement, proximity and prominence, with respect to the relevant or triggering claim.  This is especially important in the context of Internet-based advertising and special care must be given in order to recognize and respond to any technological limitations or unique characteristics of high-tech methods of making disclosures, such as frames or pop-ups. 
 
Presentation.   
 
The disclaimers and disclosures should be presented in an easy to understand format that does not contradict other information.  The disclaimers and disclosures should be presented at a time when the consumer’s attention is not distracted elsewhere.   
 
Placement.   
 
The disclaimers and disclosures should be placed in a location where consumers can be expected to look or hear, as close as possible to the triggering claim.  Design advertisements so that “scrolling” is not necessary in order to find a disclosure. When scrolling is necessary, use text or visual cues to encourage consumers to scroll to view the disclosure.  Repeat disclosures, as needed, on lengthy websites and in connection with repeated claims.  Disclosures may also have to be repeated if consumers have multiple routes through a website.  
 
Disclosure must be made before the consumer “call to action” (e.g. consumer takes initial action such as pressing a 
“Sign Up Now”, “Buy Now”, “See More Now”, “Learn More”, etc.) and/or the first link taking the consumer to another page, and always provided before the consumer makes the decision to buy.   
Proximity. 

LifeLock Agreement for Consumer Disclosure Service RES-43904        30        

The disclaimers and disclosures must be in close proximity to the claim it qualifies.  All devices that consumers use to view marketing materials and other information should be taken into consideration.  If it is necessary to scroll down to see the disclosure, then the disclaimers do not have appropriate proximity to the claim.   
 
When practical, incorporate relevant limitations and qualifying information into the underlying claim, rather than having a separate disclosure qualifying the claim.   
 
When space-constrained marketing material requires a disclosure, incorporate the disclosure into the marketing material whenever possible.  However, when it is not possible to make a disclosure in a space-constrained marketing material, it may, under some circumstances, be acceptable to make the disclosure clearly and conspicuously on the page to which the marketing material links. 
 
Prominence.   
 
The disclaimers and disclosures should be prominent enough for the consumer to notice.  The size of a disclosure should be compared to the type size of the claim and other text in the communication (whether on screen or print).   
 
If a claim uses a particular color or graphic treatment, the disclosure should be formatted the same way to help ensure that consumers who see the claim are also able to see the disclosure and relate it back to the claim it modifies.  The font of any disclaimers and disclosures should not be smaller than the smallest font in the relevant section and in no event less than 8 pt. 
 
Endorsements and Awards 
 
You should take steps to ensure that all endorsements and awards are substantiated, up-to-date and relevant.  Any compensation made to any individual or organization should be disclosed. Furthermore, regularly take steps to confirm all endorsements and/or awards are current, at least on an annual basis. 
 
Phrases and Words 
 
Avoid phrases or words that imply that credit will be repaired when a product is purchased.   
 
Buzz Words to avoid:          Common phrases to avoid: 

	
		
	Repair
Fix
Cure
Improve
Protect credit, credit protection
Credit Management
Service, Credit Protection Service,
Credit Repair Service, Credit
Monitoring Service
	How to increase your credit score, Tips to Improve your credit, Repair your credit, Credit Rebuilding, Credit Repair
Alternative: Factors that may affect your credit score, Tools to help you monitor your credit
Protect your identity
Alternative: Help you better protect your identity
Manage your credit, Credit Management. Alternatives:
Monitor your credit
Credit Monitoring
Will help.
Alternative: May help

 
Avoid phrases or words that imply that the product can detect, prevent, or remediate all forms of identity theft.   
 
Marketing of Free Products 
 
The marketing emphasis should focus on the offer of a free trial and not on a free product. 
Each disclosure for a free product must include disclosures, including the following: 
 
		
	•
	Radio and Television Marketing: “This is not the free credit report provided by Federal Law”

		
	•
	Print Materials and Internet Websites:  

 
THIS NOTICE IS REQUIRED BY LAW. Read more at FTC.GOV (hyperlink to www.ftc.gov/freereports) 
You have the right to a free credit report from AnnualCreditReport.com or 877-322-828, the only authorized source under federal law. 
Take me to the authorized source (hyperlink to AnnualCreditReport.com). 
 
Educational Credit Scores 
When providing credit scores, you should include disclosures that describe potential differences between educational scores 

LifeLock Agreement for Consumer Disclosure Service RES-43904        31        

and those scores used by lenders.  Consumers obtaining educational scores may be confused about the usefulness of the score being sold if sellers of scores do not make it clear to consumers before the consumer purchases the educational score that it is not the score the lender is likely to use. 
 
 
Pricing, Cancellations and Refunds 
 
When disclosing pricing and any discounts or other promotions, you should include clear and conspicuous language that describes the promotion or discount period, the product pricing during and following the promotion and/or discount period, and any other terms that helps the consumer understand the pricing of the product at all times. 
 
		
	You should have a clearly defined refund policy, and which is disclosed to the consumer prior to the “call to action.”  
	 

LifeLock Agreement for Consumer Disclosure Service RES-43904        32        

EXHIBIT C 
BROKER TERMS AND CONDITIONS OF USE 
 
Broker shall provide Equifax an opportunity to review and approve Broker’s Terms and Conditions of Use for any Products that contain Equifax Credit Information [***] in advance of the Launch Date.  Equifax shall provide its approval or rejection [***] in advance of the Launch Date, which shall not be unreasonably withheld.   

 
      *** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.      

LifeLock Agreement for Consumer Disclosure Service RES-43904        33        

EXHIBIT D 
 
WRITTEN INSTRUCTIONS 
 . 
Through an online order funnel, customers are asked to provide basic registration information, including their names, address, social security number, and date of birth. A notice appears above a clearly labeled submit button which states: 
 
By submitting this registration form, I understand that I am providing written instructions in accordance with the Fair Credit Reporting Act, authorizing Equifax Consumer Services LLC, to obtain my credit information from the personal credit report maintained by one or more of three nationwide credit reporting agencies and I hereby authorize Equifax Consumer Services LLC to access my personal credit information in order to (i) confirm my identity, (ii) display my credit data to me related to my use and enjoyment of the product and (iii) provide my credit data to LifeLock so that LifeLock may create and deliver to me, certain fraud alert products.     
 
		
	The customer then clicks the submit button to answer security questions and verify her identity.  
	 

 

LifeLock Agreement for Consumer Disclosure Service RES-43904        34        

EXHIBIT E EQUIFAX API  
 
No License.  Equifax and the Equifax Affiliates do not transfer, and Broker does not obtain, any patent rights, copyright interest or other right, claim or interest in the computer programs, Services, platforms, APIs, information, consumer information database, systems, forms, formats, Exhibits, manuals or any other proprietary items utilized or provided by Equifax.  Equifax shall remain at all times the sole and exclusive owner of all right, title and interest in and to the Services, the APIs and platform services used to deliver the Services directly to Consumers, Equifax’s Marks, Equifax’s Confidential Information, Consumer Credit Information, technology, tools, technical information, documentation and other processes to perform services described herein, and any and all other materials or information provided by Equifax in the provision of the services described herein or otherwise pursuant to this Agreement, and any and all Intellectual Property underlying or inherent therein.  Any rights in and to the Equifax not expressly granted to Broker hereunder are expressly reserved exclusively by Equifax. 
 
For avoidance of doubt, and pursuant to the terms of this Agreement, Equifax’s Intellectual Property shall include, and Broker may use (and may not grant a license or sublicense to use to any third party) Equifax’s APIs and mechanisms primarily for secure API calls or related platform services and technology, including without limitation the API interface and specifications (“Equifax API Technology”), solely for the purpose of allowing Equifax to deliver to consumers directly the Services (including any Consumer Credit Information) as part of Broker’s Programs in accordance with the terms and conditions of this Agreement.  Broker agrees that Equifax API Technology is owned by Equifax and must be treated as Equifax Confidential Information pursuant to Article 8 and cannot be repurposed or resold by Broker for use by Broker or any third party in any way without the prior written consent of Equifax.  To the extent Broker provides information through API technology, an Exhibit or amendment hereto shall address the relevant intellectual property terms. 
 
 
 
       

LifeLock Agreement for Consumer Disclosure Service RES-43904        35        

EXHIBIT F SERVICE AVAILABILITY 
 
 
This applies to the Products described in Exhibit A.  If Equifax fails to meet the Service Levels stated herein, Equifax shall research the cause of the failure and Broker will assist as reasonably necessary. Equifax will initiate corrective action as soon as reasonably practicable and, when applicable, make recommendations to Broker for corrective action that may be required on Broker’s part. The Service Availability shall apply beginning [***]. 
1.     Service Availability Metrics. 
		
	(a)
	Service Availability Uptime.  

	
	
	Service Availability Uptime 

	[***]

 
		
	(b)
	Transaction Response Time - System to System  

 
	
	
	Transaction Response Time 

	[***]

 
		
	(c)
	Remedies for Service Availability Default 

 
Subject to the Permitted Exceptions (as such term is defined below), if Equifax fails to meet [ ***] more than [***].  If the Annual Minimum for the current contract year during the Pricing Term has already been met, [***]. 
		
	(d)
	For each month that Equifax obtains [***]% Service Availability Uptime, Broker shall pay to Equifax, on a monthly basis, $[***]. 

 
		
	2.
	Alerts.  Equifax will provide Credit Information Updates to Broker within [***] of processing the update within the Equifax systems. 

 
		
	3.
	Metrics Calculation and Component Definitions.  

 
	
		
	Term 
	Definition 

	Emergency Maintenance 
	Unscheduled maintenance periods during which emergency maintenance is performed or critical priority level problems relating to the Broker system are resolved. By way of example, Emergency Maintenance includes deployment of a critical patch supplied by a third party vendor. Although Emergency Maintenance is not required to be scheduled, Equifax will attempt to notify Broker and coordinate Emergency Maintenance to minimize any impact. 

	Impacted Transaction 
	A transaction that was not processed because the Equifax system was unavailable, excluding any transaction that was not processed due to Scheduled Downtime or a Permitted Exception. 

	Minutes in Month 
	The days in the calendar month multiplied by 1,440. 

*** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

LifeLock Agreement for Consumer Disclosure Service RES-43904        36        

	
		
	Term 
	Definition 

	Permitted Exceptions 
	A service-impacting event caused by any of the following conditions or occurrences and is a factor used to determine whether Equifax’s performance meets the Service Levels.  
(a)  Broker’s material breach of the Agreement or material failure to perform any of its obligations thereunder; 
(b)   Broker property, or any resources provided to Equifax by Broker or third parties on Broker’s behalf, including without limitation data, information, directions or specifications,;  
(c)   [***] 
(d)   Emergency Maintenance or any scheduled or Broker approved maintenance event; 
(e)   Downtime attributable to unavailability of data or data feeds [***]  
(f)    Downtime attributable to data communication failures or response times for transmissions sent through public networks including the Internet (except to the extent such data communication failures or delayed response times are attributable to Equifax’s failure to maintain redundant, independent internet circuits); 
(g)   Broker’s failure to comply with Equifax’s minimum hardware and software requirements; 
(h)   [***]  
(i)    Any unauthorized modification of or connection to the Broker system;  
(j)    Attributes coded by Broker that impact the Broker system; or  
(k)   The use, operation, or combination of the Broker system or Equifax services with software, data, equipment, or materials not approved in writing by Equifax.. 
(l)    Non-payment of any amounts due by Broker that extends beyond 60 days 
(m)  Downtime attributable to unavailability of public networks, including without limitation, the 
internet;  

	Scheduled Downtime 
	[***]  

	Service Availability Uptime 
	A ratio that is calculated and reported on a monthly basis (when applicable) in accordance with the following formula: 
[Minutes in Month - (Scheduled Downtime + Permitted Exceptions) - UIM]  
________________________(divided by)______________________ 
[Minutes in Month - (Scheduled Downtime + Permitted Exceptions)] 

	Transaction Response Time  
	Calculated on a monthly basis by measuring the difference between the receipt of a processing request by the Broker system at the Equifax data center and the exit of the output response from the Equifax system, less (i) any response time attributable to third-party data sources such as [***] (which is calculated by measuring the difference between the time a request to the third party source exits the Broker system and the receipt of the third party response by the Broker system), and (ii) any Exclusions stated below and subject to Adjustment as described. The Transaction Response Time refers to system-to-system implementations utilizing straight (socket) TCP/IP communication.  
 
Exclusions: The calculation will not include any functional component consisting of a comparison or aggregation of multiple transactions, transactions that have more than one applicant, the response time of all third-party data sources, or any other functionality implementation which is not an integral part of the Broker system and is not executed by Equifax.  
 
Adjustment: The Transaction Response Time is dependent upon the Broker’s navigation, business, Broker-coded attributes, and decision and workflow rules. Equifax reserves the right to adjust the applicable time commitment whenever the Broker requests a change to its navigation, business, Broker-coded attributes, and decision and workflow rules that may impact a preexisting transaction response time commitment between Equifax and the Broker. 

*** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

LifeLock Agreement for Consumer Disclosure Service RES-43904        37        

	
		
	Term
	Definition

	User Impacted Minutes Or UIM
	The ratio of Impacted Transactions to total transactions times the duration of the incident in minutes, calculated as follows: 
 
Wall clock duration of outage x (Total Impacted Transactions During Outage / Total Transactions 
During Outage) 

		
	4. 
	Minimum Hardware And Software Requirements. The required minimum hardware and software requirements for the Broker system are as follows: 

	
		
	Component 
	Minimum Requirement 

	Browser Support 
	Microsoft Internet Explorer Version n minus 1 of current market version  
Firefox n minus 1 of current market version 
Chrome n minus 1 of current version 

		
	5. 
	Support Center. Equifax provides a national toll-free technical support line that is staffed twenty-four (24) hours per day, seven (7) days per week, three hundred sixty-five (365) days per year for the purposes of reporting Service Availability incidents. Refer to the Equifax Application Support Guidelines, as updated from time to time by Equifax, for further information on Equifax’s support procedures. 

	
				
	Support Levels 
	Roles 
	 
	Responsibilities 

	Level 1 Support 
	Equifax Broker Support Center 
	· 
· 
	24 x 7 x 365 availability 
Record Broker incident 

	 
	 
	· 
	Execute notification procedures as necessary 

	 
	 
	· 
	Execute escalation procedures as necessary 

	 
	 
	· 
	Invoke bridge conference calls with Equifax and/or the Broker as necessary 

	Level 2 Support 
	Equifax Operations Team 
	· 
· 
	Diagnose platform (hardware, software, network) problems Execute corrective action 

	Level 3 Support 
	Equifax Service Fulfillment Team 
	· 
· 
	Diagnose application problems Execute corrective action 

		
	6.
	Equifax Reporting.  Equifax will provide the following reports to Broker on a monthly basis. 

 
		
	a.
	System generated reports showing: (i) Transaction Response Time measurements for the prior month (ii) average weekly and monthly Service Availability Uptime for the prior month (iii) detailed information (dates and times, where applicable) related to any Service Availibility Defaults during the prior month. 

 
		
	b.
	Scheduled Maintenance with planned and actual start and end times for a given month. 

 
		
	c.
	A report of all incidents that impacted services provided to Broker and clearly articulating time to begin work to restore impacted services.  

 
Sev 1 - 1 Hr [***]% of Time 
Sev 2 - 2 Hr [***]% of Time 
Sev 3 - 4 Hr [***]% of Time 
 
		
	d.
	For all Equifax API calls, system Generated response times showing (i) average Transaction Response Times and (ii) detailed information (dates and times, where applicable) related to Transaction Response Time Service Availability Defaults. 

 
		
	e.
	Detailed reporting on dedicated toll free member support services calls calculated on a monthly basis, populated with data extracted from Equifax’s ACD/IVR telephony systems, specifically reflecting: (i) the number of calls received on the dedicated transfer line established for Broker, and (ii) the percentage of calls answered within 90 seconds on that same dedicated transfer line. 

*** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

LifeLock Agreement for Consumer Disclosure Service RES-43904        38        

EXHIBIT G MEMBER SERVICES REQUIREMENTS 
 
Equifax will provide the following customer support services to Broker’s active customers that are enrolled in Broker’s applicable products: 
 
Dedicated Toll-Free Number - Equifax will provide Broker with a dedicated toll-free number for phone transfers to Equifax’s customer support agents that can assist Broker and its customers with product questions.  The dedicated toll-free number will be a telephone channel for Broker’s customers to access Equifax’s standard consumer services in a 3-way call for the following consumer services:   
 
		
	•
	[***]  

		
	•
	[***]

		
	•
	[***]

		
	•
	[***]   

 
Broker is permitted to participate in any telephone conversations between Equifax and the consumer, provided that in all cases Broker obtains the consumer’s express consent (in an auditable manner) to participate in such call(s).  In no event will this dedicated toll-free line be used by Broker to communicate with Equifax without the Consumer Subject on call. 
 
Equifax will maintain hours of operation of its customer support center that cover minimum availability from [***].  Equifax will use its commercially reasonable efforts to answer at least [***] of calls transferred by Broker to the dedicated toll-free number within [***] during the foregoing availability hours (“Call Answering Time”).  If Equifax fails to meet the Call Answering Time stated herein, Equifax shall research the cause of the failure and Broker will assist as reasonably necessary.  Notwithstanding the foregoing, the Parties acknowledge that Equifax’s ability to meet the Call Answering Time hereunder can vary based on many external, unforeseen factors, including, without limitation, data breach activity, CFPB and regulatory guidance, consumer protection activism, credit repair activity and other factors that can have a material impact on consumer support engagement, and as such, failure to meet the Call Answering Time is not a breach of the Agreement.  If applicable, Equifax will initiate corrective action as soon as reasonably practicable and, when applicable, make recommendations to Broker for corrective action that may be required on Broker’s part. 
 
Dedicated Post Office Box - Equifax will provide Broker with a dedicated post office box for disputes initiated by Broker’s customers.  The dedicated post office box will be a mail channel for Broker’s customers to access Equifax’s standard consumer services.   
 
[***]
 
Educational Content - Upon request, Equifax will provide Broker with educational content to enable Broker’s customer service representatives to assist Broker’s customers with understanding credit reports, credit scores and credit information alerts. 

*** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

LifeLock Agreement for Consumer Disclosure Service RES-43904        39        

EXHIBIT H
SERVICE PROVIDERS 
 
[***] 
[***]   

** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

LifeLock Agreement for Consumer Disclosure Service RES-43904        40        

EXHIBIT I PRICING AND PRODUCT DESCRIPTIONS 
 
This Pricing Exhibit sets the prices for Equifax Credit Information and Services as of the Effective Date of this Agreement.  Broker agrees to abide by the additional terms and conditions of this Exhibit.   

Pages 41 through 44 have been omitted from this exhibit and filed separately with the Securities and Exchange Commission.
 

.

LifeLock Agreement for Consumer Disclosure Service RES-43904        41        

Attachment 1 to Exhibit I Product Descriptions 
 
Exhibit A Products Product Descriptions 
 
Equifax Products delivered via API 
 
Single-Bureau (1B) Credit Report 
The Equifax Credit ReportTM is an easy to read summary of the information contained on a consumer's Equifax credit file. Items contained on the Equifax Credit ReportTM include open and closed accounts, inquiries, public records and collections information.  
 
Single-Bureau (1B) VantageScore 3.0 
VantageScore is a general-purpose, tri-bureau credit risk model developed using one algorithm across sample data common to all three national consumer reporting agencies.  The algorithm is applied to the Equifax credit file to provide a 3-digit credit score, ranging from 300 to 850. 
 
Credit Monitoring & Alerts 
Credit monitoring and alerts reviews an enrolled consumer’s credit file and provides those consumers with alerts related to key credit file changes including new accounts, inquiries, address change, name change, bankruptcies, liens, and judgements. 
 
Available Equifax alerts: 
 
[***] 
 
 
Available [***] alerts (subject to continued availability by [***]): 
 
[***] 

Available [***] alerts (subject to continued availability by [***]): 
 
[***.] 

Single-Bureau (1B) Monthly Score Tracker 
VantageScore monthly score tracker provides a monthly VantageScore (via push service to subscribing customers) calculated from an Equifax credit file each month for up to the past 12 months.   
 
 
Three-Bureau (3B) Credit Report and Three-Bureau (3B) VantageScores 
The three-bureau Credit Report and three-bureau VantageScores provides credit reports and VantageScores from all three national consumer reporting agencies (Equifax, Experian, and TransUnion) in a consolidated report that aligns the various items contained within each of the three credit files; including open and closed accounts, inquiries, public records and collections information, so that the consumer can view any differences in data across the three credit files. 
 
Minor Monitoring 
Minor Monitoring is an online solution which scans the Equifax credit database for any instances of the minor’s social security number and looks for a copy of the minor’s credit file.  A minor is someone that is under the age of 17 years and 9 months. If no SSN match is found and no credit file exists, Equifax will create a credit file in the minor’s name and immediately “lock” the credit file.  This will prevent access to the minor’s information in the future.  If someone attempts to use the minor’s information to open credit, the parent or guardian will receive an email alert.  If there is a match and a credit file exists, Equifax will immediately “lock” the file, initiate an investigation into the use of that file and alert the parent or guardian to new attempts to use the minor’s information. Please note this product may only be purchased as an add-on service to products that the parent or guardian have signed up for first. 
 
[***]
 
 *** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

LifeLock Agreement for Consumer Disclosure Service RES-43904        45        

Exhibit B Product Descripotions 
 
Raw Data Product Description 
 
Delivered via daily batch (future possibly real-time) 
 
Single-Bureau (1B) Credit Report 
The information contained on a consumer’s Equifax credit file. Items contained on the Equifax Credit ReportTM include open and closed accounts, inquiries, public records and collections information.  
 
Single-Bureau (1B) VantageScore 3.0 
VantageScore is a general-purpose, tri-bureau credit risk model developed using one algorithm across sample data common to all three national consumer reporting agencies.  The algorithm is applied to the Equifax credit file to provide a 3-digit credit score, ranging from 300 to 850. 
 
Credit Monitoring & Alerts 
Credit monitoring and alerts reviews an enrolled consumer’s credit file and provides those consumers with alerts related to key credit file changes including new accounts, inquiries, address change, name change, bankruptcies, liens, and judgments.
 
       

LifeLock Agreement for Consumer Disclosure Service RES-43904        46        

EXHIBIT J IMPLEMENTATION PLAN
 
[***]

 

Phase 1 Target Dates: 
 
	
	
	[***]

Additional Activities 

*** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

LifeLock Agreement for Consumer Disclosure Service RES-43904        47        

In addition to the above Equifax API development by Equifax and integration of the same Equifax API into Broker solutions, the following additional activities also need to be completed by the dates specified:

[***]

*** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

LifeLock Agreement for Consumer Disclosure Service RES-43904        48Exhibit

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 13 of 289

CLASS ACTION SETTLEMENT AGREEMENT TABLE OF CONTENTS
		
	I.
	INTRODUCTION                                        1

		
	II.
	DEFINITIONS                                            4

		
	III.
	CONVENTIONS                                                10

		
	IV.
	SECOND AMENDED COMPLAINT                                        11

		
	V.
	CERTIFICATION OF THE CLASS AND SETTLEMENT CLASS                        12

		
	VI.
	SETTLEMENT RELIEF                                                13

		
	VII.
	NOTICE TO THE CLASS                                            17

		
	VIII.
	CLASS CLAIMS PROCESS                                            22

		
	IX.
	REQUESTS FOR EXCLUSION                                        22

		
	X.
	OBJECTIONS TO SETTLEMENT                                        24

		
	XI.
	SETTLEMENT ADMINISTRATOR                                        25

		
	XII.
	RELEASE AND WAIVER                                            27

		
	XIII.
	ATTORNEYS’  FEES  AND  EXPENSES  AND  PLAINTIFF  SERVICE 

AWARDS                                                   30
		
	XIV.
	PRELIMINARY APPROVAL ORDER, FINAL APPROVAL ORDER, FINAL 

JUDGMENT, AND RELATED ORDERS                                    32
		
	XV.
	MODIFICATION OF THIS SETTLEMENT AGREEMENT                           33

		
	XVI.
	CONDITIONS IMPACTING FINALITY OF SETTLEMENT                           34

		
	XVII.
	SCHEDULE OF EVENTS                                           38

		
	XVIII.
	NONDISPARAGEMENT                                           39

		
	XIX.
	CONFIDENTIALITY                                               40

		
	XX.
	AGREEMENT TO COOPERATE                                       41

		
	XXI.
	WARRANTIES                                                   42

		
	XXII.
	NO ADMISSIONS                                               43

		
	XXIII.
	GENERAL MATTERS AND RESERVATIONS                               45

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 14 of 289

CLASS ACTION SETTLEMENT AGREEMENT

IT IS HEREBY STIPULATED AND AGREED by, between, and among Plaintiffs Napoleon Ebarle, Jeanne Stamm, Brian Litton, and Renier Jerome Ebarle (collectively, “Plaintiffs”) and Defendant LifeLock, Inc. (“LifeLock”), with all terms as defined below, through their counsel, that the action entitled Ebarle, et al. v. LifeLock, Inc., Case No. 3:15-CV- 00258 HSG (N.D. Cal.) (the “Action”) is settled and judgment shall be entered on the terms and conditions set forth in this Settlement Agreement, subject to the Court’s approval.

		
	I.
	INTRODUCTION

A.On January 22, 2015, LifeLock was served with a Class Action Complaint filed by Plaintiffs Napoleon Ebarle and Jeanne Stamm alleging that LifeLock’s advertisements regarding its identity theft protection services violated Arizona’s Consumer Fraud Act, Ariz. Rev. Stat. § 44-1522(A) (“ACFA”), for which they sought declaratory judgment, compensatory damages, attorneys’ fees, and costs. LifeLock responded by filing a Motion to Dismiss the Complaint on March 6, 2015. In lieu of responding to LifeLock’s Motion to Dismiss, Plaintiffs amended their Complaint on March 27, 2015, to add Brian Litton as a Plaintiff and to expand upon their allegations and causes of action. In their First Amended Complaint (“FAC”), Plaintiffs generally allege that LifeLock makes numerous representations which it does not deliver upon. Plaintiffs allege these misrepresentations fall into four categories: (1) LifeLock’s promise to provide “comprehensive” services in detecting fraud; (2) LifeLock’s promise to provide timely and continuous alerts of potential fraud twenty-four hours a day, seven days a week, three hundred sixty-five days a year; (3) LifeLock’s promise regarding its information security program; and (4) LifeLock’s promise to provide a “$1 Million Total Service Guarantee,” which, as the promise suggests, purports to provide insurance in an amount up to

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$1,000,000 against identity theft. Plaintiffs’ FAC seeks declaratory judgment, compensatory damages, equitable relief, attorneys’ fees, and costs.
B.LifeLock expressly denies any wrongdoing and does not admit or concede any actual or potential fault, wrongdoing, or liability in connection with any facts or claims that have been alleged against it in this Action. Nevertheless, LifeLock considers it desirable to resolve the Action on the terms stated herein in order to avoid further expense, inconvenience, and interference with its business operations and to dispose of burdensome litigation. Therefore, LifeLock has determined that the settlement of the Action on the terms set forth herein is in its best interests.
C.This Settlement Agreement reflects a compromise between the Parties and shall in no event be construed as or deemed an admission or concession by any Party of the truth of any of the pleadings in the Action or of any fault on the part of LifeLock and all such allegations or the validity of any purported claim or defense asserted are expressly denied. Nothing in this Settlement Agreement shall constitute an admission of liability or may be used as evidence of liability by or against any Party hereto.
D.LifeLock has informally produced approximately 10,000 pages of relevant documents in the Action to Class Counsel, which Class Counsel has thoroughly reviewed. In particular, LifeLock’s production included, but was not limited to: (i) 416 exemplars of print advertisements, comprising approximately 1,279 pages, which were disseminated between April 2010 and December 2012; (ii) 75 exemplars of aired television commercials; (iii) account histories for the individual Plaintiffs; (iv) the Settlement Agreement in the Multi District Litigation entitled In Re LifeLock, Inc. Marketing and Sales Practices Litigation, MDL Docket No. 08-1977-MHM in the United States District Court for the District of Arizona; (v) certain

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documents filed in Federal Trade Commission v. LifeLock, Inc., Case No. 10-CV-00530-PHX- MHM (D. Ariz.); (vi) transcripts of depositions taken in other litigation involving LifeLock;
(vii) an affidavit signed by Stephen Burke, a former LifeLock employee; (viii) consumer surveys LifeLock conducted concerning certain of its advertisements; (ix) “white papers” that LifeLock provided to the FTC in connection with its 18-month investigation; (x) contracts between LifeLock and its vendors; (xi) LifeLock call-center scripts; (xii) LifeLock’s terms of service during the alleged Class Period; (xiii) insurance policies underlying LifeLock’s $1 million guarantee; (xiv) information regarding LifeLock subscribers; (xv) alert histories including times when alerts may not have been delivered immediately; (xvi) product pricing; (xvii) identity theft protection plan cancellations; (xviii) monitored financial institutions; and (xix) LifeLock’s responses to numerous of the FTC’s requests for information. LifeLock also designated and produced two witness for deposition in response to Plaintiffs’ Rule 30(b)(6) Deposition Notice: (1) Gregory Lim, Vice President Enterprise Risk & Strategic Operations; and (2) Sharma Upadhyayula, Sr. Director, Product Management. Class Counsel deposed Mr. Lim on September 24, 2015, and Mr. Upadhyayula on September 25, 2015.
E.Based upon their review, investigation, and evaluation of the facts and law relating to the matters alleged in the Action, Plaintiffs and Class Counsel, on behalf of the putative Class, have agreed to settle the Action pursuant to the provisions of this Settlement Agreement, after considering, among other things: (1) the substantial benefits to the Class Members under the terms of this Settlement Agreement; (2) the risks, costs, and uncertainty of protracted litigation, especially in complex actions such as this, as well as the difficulties and delays inherent in such litigation; and (3) the desirability of consummating this Settlement Agreement promptly in order to provide expeditious and effective relief to the Class Members.

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F.The Parties have therefore agreed to a Settlement in which LifeLock will pay Sixty-Eight Million Dollars ($68,000,000) (the “Settlement Amount”) for use as compensation for Settlement Class Members and Settlement Subclass Members. LifeLock will separately pay the reasonable costs of administering the Settlement, any Class Counsel fees and expenses awarded, and any Service Awards to the named Plaintiffs.
G.This Settlement was reached over the course of seven months of settlement negotiations among and between Class Counsel, LifeLock, and LifeLock’s Counsel including an in-person meeting on April 22, 2015, and two mediation sessions, one on July 1, 2015, and a second on August 18, 2015, before Justice Howard W. Wiener. The Settlement was reached only after the mediator made a mediator’s proposal at the August 18, 2015 mediation, which resulted in the execution of a Non-Binding Confidential Memorandum of Understanding that day and further negotiations concerning the terms of the definitive settlement reflected in this Settlement Agreement over the course of over two months.

		
	II.
	DEFINITIONS

As used in this Settlement Agreement, including the exhibits attached hereto (which are an integral part of this Settlement Agreement and are incorporated in their entirety by  reference), the following terms have the following meanings, unless this Settlement Agreement specifically provides otherwise:
1.“Action” means the putative class action complaint, including all amended complaints, filed in the matter entitled Ebarle, et al. v. LifeLock, Inc., Case No. 3:15-CV-00258 HSG currently pending in the Northern District of California.
2.“Administrative Costs” means and includes: the reasonable costs and expenses of the Settlement Administrator (and any persons or entities they retain to assist them consistent

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with the terms of this Settlement Agreement) associated with disseminating notice to the Class, implementing the Claim Process, and carrying out any other responsibility consistent with the terms of this Settlement Agreement. Administrative Costs do not include other fees, costs, or expenses, including Attorneys’ Fees and Expenses, court costs, or Service Awards to Plaintiffs.
3.“Attorneys’ Fees and Expenses” means such funds as may be awarded by the Court to Class Counsel to compensate all Plaintiffs’ Counsel for their fees and expenses in connection with the Action and the Settlement, as described in Section XIII of this Settlement Agreement, not to exceed $10,200,000.
4.“Claim” means the claim of a Class Member or his or her legal representative submitted in compliance with the procedure provided in this Settlement Agreement as described in Section VIII.
5.“Claimant” means a Class Member or his or her legal representative who submits a Claim.
		
	6.
	“Claim Deadline” means sixty (60) days following the Notice Date.

7.“Claim Form” means the document substantially in the form attached as Exhibit 1 to this Settlement Agreement.
8.“Claim Process” means the process for submitting and reviewing Claims as described in Section VIII of this Settlement Agreement.
9.“Class” means all members of a LifeLock identity theft protection plan in the United States at any time between September 1, 2010, and the date of the Preliminary Approval Order.  LifeLock estimates there will be approximately 6.8 million Class Members.
10.“Class Counsel” means: Joseph Henry (“Hank”) Bates and Randall K. Pulliam of Carney Bates & Pulliam, PLLC, 2800 Cantrell Rd., Suite 510, Little Rock, Arkansas 72202,

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and Michael W. Sobol of Lieff, Cabraser, Heimann & Bernstein, LLP, 275 Battery Street 29th Floor, San Francisco, California 94111.
11.“Class Data” means the data and information available to LifeLock, after a reasonable review to ascertain the accuracy of that data and information, to be provided by LifeLock to the Settlement Administrator for the Settlement Administrator’s use in disseminating Notice, processing Claims, and making Settlement payments, including information in LifeLock’s possession identifying each Class Member’s name, last known address and/or last known email address, and date of enrollment in a LifeLock identity theft protection plan.
12.“Class Fund” means the amount available to pay claims submitted by Valid Claimants after deduction from the Settlement Fund of the Subclass Fund.
		
	13.
	“Class Member” means any individual falling within the Class definition.

14.“Class Notice” means all types of notice that will be provided to the Class Members pursuant to Federal Rules of Civil Procedure 23(c)(2) and 23(e)(1), the Preliminary Approval Order, and this Settlement Agreement, including email notice, first class mail notice, website notice, publication notice, and any additional notice that may be ordered by the Court.
15.“Court” means the United States District Court for the Northern District of California.
		
	16.
	“Defendant” refers to LifeLock, Inc.

17.“Fairness Hearing” means the hearing at or after which the Court shall make a final decision regarding whether to finally approve this Settlement Agreement as fair, reasonable, and adequate.

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18.“Final Approval Order” means the Court’s order, substantially in the form attached to this Settlement Agreement as Exhibit 2, finally approving the Settlement and this Settlement Agreement, as described in Section XIV of this Settlement Agreement.
19.“Final Judgment” means the Court’s order finally disposing of the Action, substantially in the form attached to this Settlement Agreement as Exhibit 3.
20.“Final Settlement Date” means the next business day after both of the following have occurred:
		
	(1)
	This Settlement Agreement is fully executed by all signatories; and

		
	(2)
	The Court enters the Final Approval Order.

21.“FTC Action” means the action currently pending in the United States District Court for the District of Arizona entitled Federal Trade Commission v. LifeLock, Inc., Case No. 10-CV-00530-PHX-MHM.
		
	22.
	“LifeLock” means Defendant LifeLock, Inc.

23.“LifeLock’s Counsel” means: Luanne Sacks of Sacks, Ricketts & Case LLP, 177 Post Street, Suite 650, San Francisco, California 94108, and Cynthia Ricketts of Sacks, Ricketts & Case LLP, 2800 N. Central Avenue, Suite 1230, Phoenix, Arizona 85004.
24.“Long Form Class Notice” means a notice substantially in the form attached as Exhibit 4 to this Settlement Agreement and approved by the Court, which the Settlement Administrator shall make available on the Settlement Website pursuant to the terms of this Settlement Agreement.
25.“Notice Date” means thirty (30) days following the entry of the Preliminary Approval Order.
		
	26.
	“Objection Deadline” means forty-five (45) days following the Notice Date.

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	27.
	“Opt-out Deadline” means forty-five (45) days following the Notice Date.

28.“Parties” means Plaintiffs and LifeLock, collectively, as each of those terms is defined in this Settlement Agreement.
29.“Payment Date” means the date by which (i) the Settlement Fund (not including any re-mailed or re-issued payments) will be distributed to the Valid Claimants and Settlement Subclass Members pursuant to paragraphs 58 and 68-70 of this Settlement Agreement; (ii) any funds otherwise due to Class Counsel and the class representatives pursuant to paragraphs 97- 105 of this Settlement Agreement will be distributed; and (iii) any funds due to the Settlement Administrator pursuant to paragraph 64 of this Settlement Agreement will be distributed. The Payment Date shall be twenty (20) days following the Final Settlement Date.
30.“Plaintiffs” means and includes Napoleon Ebarle, Jeanne Stamm, Brian Litton, and Renier Jerome Ebarle.
31.“Preliminary Approval Order” means the order to be entered by the Court preliminarily approving the Settlement as outlined in Section XIV of this Settlement Agreement and that is substantially in the form attached as Exhibit 5 to this Settlement Agreement.
32.“Release” means the release and waiver set forth in Section XII of this Settlement Agreement.
33.“Released Parties” means LifeLock and each of its respective present and former parents, subsidiaries, divisions, affiliates, predecessors, successors, assigns, and insurers, including all of their insurers’ affiliates, predecessors, successors, assigns, and reinsurers, and the respective agents, servants, attorneys, employees, officers, directors, shareholders, and representatives of the foregoing, and each of them, and all of the present and former directors, officers, employees, agents, attorneys, and shareholders of LifeLock and each of their present and former parents, subsidiaries, divisions, affiliates, predecessors, successors, and assigns.
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34.“Releasing Parties” means Plaintiffs and the Settlement Class Members, including, only to the extent they may have a right to a claim on behalf of a Plaintiff or a Settlement Class Member, each of their respective spouses, executors, representatives, heirs, predecessors, successors, bankruptcy trustees, guardians, wards, joint tenants, tenants in common, tenants by the entirety, co-borrowers, agents, attorneys, and assigns, and all others of those who claim through them or who assert claims on their behalf.
35.“Service Award” means an award authorized by the Court to be paid to each Plaintiff in recognition of his/her efforts in prosecuting the Action and obtaining the benefits of the Settlement for the Class Members, such award not to exceed Two Thousand Dollars ($2,000) for each of the Plaintiffs.
36.“Settlement” or “Settlement Agreement” means this Settlement Agreement, including the exhibits attached hereto.
37.“Settlement Administrator” means Garden City Group, LLC, subject to Court approval.
38.“Settlement Class” means all Class Members who do not timely and validly exclude themselves from the Class pursuant to the procedure set forth in Section IX of this Settlement Agreement.
		
	39.
	“Settlement Class Member” means any member of the Settlement Class.

40.“Settlement Fund” means Sixty-Eight Million Dollars ($68,000,000), which LifeLock has agreed to pay pursuant to the terms and conditions set forth in this Settlement Agreement.
41.“Settlement Subclass” means all Subclass Members who do not timely and validly exclude themselves from the Class pursuant to the procedure set forth in Section IX of

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this Settlement Agreement.

42.“Settlement Subclass Member” means all individuals who are members of the Settlement Subclass.
43.“Subclass” means all individuals who enrolled in (i.e., became a member of) a LifeLock identity theft protection plan in the United States at any time between January 1, 2012, and April 30, 2015. LifeLock estimates there are approximately 3.4 million Subclass Members.
44.“Subclass Fund” means the amount of the Settlement Fund that shall be available for direct automatic distribution to Settlement Subclass Members and shall be determined by the percentage of the Class that the Subclass comprises. For instance, if the Subclass comprises fifty percent (50%) of the Class, then fifty percent (50%) of the Settlement Fund shall be allocated to the Subclass Fund for use in making direct automatic payments to the Settlement Subclass.
		
	45.
	“Subclass Member” means any individual falling within the Subclass definition.

46.“Summary Notice” means the notice substantially in the form attached as Exhibit 6 to this Settlement Agreement and approved by the Court that the Settlement Administrator shall email or mail to Class Members.
47.“Valid Claimant(s)” means and includes all Class Members who have not opted- out and who the Settlement Administrator determines have submitted a timely and valid Claim.

		
	III.
	CONVENTIONS

48.Other capitalized terms used in this Settlement Agreement but not defined in the Definitions Section (Section II) of this Settlement Agreement shall have the meanings ascribed to them elsewhere in this Settlement Agreement.

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49.All personal pronouns used in this Settlement Agreement, whether used in masculine, feminine, or neuter gender, shall include all other genders and the singular shall include the plural and vice versa except where expressly provided to the contrary.
50.All references herein to sections, paragraphs, and exhibits refer to sections, paragraphs, and exhibits of and to this Settlement Agreement, unless otherwise expressly stated in the reference.
51.The headings and captions contained in this Settlement Agreement are included only as a matter of convenience and in no way define, limit, extend, or describe the scope of this Settlement Agreement or the intent of any provision herein.

		
	IV.
	SECOND AMENDED COMPLAINT

52.As a material part of this Settlement, at the time of seeking preliminary approval, Plaintiffs shall seek leave to file a Second Amended Complaint (“SAC”) naming Renier Jerome Ebarle as a Plaintiff.  The proposed SAC is attached hereto as Exhibit 7.
53.As a material part of this Settlement, LifeLock stipulates to and does not oppose the filing of the SAC provided that a Preliminary Approval Order, a Final Approval Order, and Final Judgment each is entered and this Settlement Agreement becomes effective on the Final Settlement Date.
54.If a Preliminary Approval Order is not entered or a Final Approval Order and Final Judgment is not entered, this Settlement Agreement and the Settlement proposed herein does not become effective for any reason, or if this Settlement Agreement and the Settlement proposed herein is terminated, canceled, or fails to become effective for any reason whatsoever, and subject to paragraphs 112 and 114, the Plaintiffs shall withdraw the SAC within five (5) days of the denial of Preliminary Approval, the denial of Final Approval, the termination or

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cancellation of this Settlement Agreement, or when the Parties agree in writing this Settlement Agreement shall not become effective for any reason, and that if the Court does not allow withdrawal of the SAC, then the Parties agree that LifeLock reserves all rights to challenge the validity of the SAC.

		
	V.
	CERTIFICATION OF THE CLASS AND SETTLEMENT CLASS

55.LifeLock, while reserving all defenses if this Settlement Agreement is not finally approved, hereby consents, solely for purposes of and in consideration of the Settlement set forth herein, to the certification for settlement purposes only of the Class and Subclass upon entry of the Preliminary Approval Order, to the certification of the Settlement Class and Settlement Subclass upon entry of the Final Approval Order, to the appointment of Class Counsel, and to the approval of the Plaintiffs as suitable representatives of the Settlement Class.
56.The conditional certification of the Class and Subclass upon entry of the Preliminary Approval Order, the certification of the Settlement Class and Settlement Subclass upon entry of the Final Approval Order, the appointment of the Plaintiffs as class representatives, and the appointment of Class Counsel shall be binding only with respect to this Settlement and this Settlement Agreement. If the Court fails to enter a Preliminary Approval Order or a Final Approval Order, this Settlement Agreement and the Settlement proposed herein does not become effective for any reason, or if this Settlement Agreement and the Settlement proposed herein is terminated, canceled, or fails to become effective for any reason whatsoever, the class certification, to which the Parties have stipulated solely for the purposes, and in consideration, of the Settlement set forth herein, this Settlement Agreement and all the provisions of any Preliminary Approval Order or any Final Approval Order shall be vacated by their own terms and the Action shall revert to its status as existed prior to the date of this

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Settlement Agreement with respect to class certification, appointment of Plaintiffs as class representatives, and appointment of Class Counsel.  In that event, LifeLock shall retain all rights it had immediately preceding the execution of this Settlement Agreement to object to the maintenance of the Action as a class action, the appointment of Plaintiffs as class representatives, and the appointment of Class Counsel as class counsel and, in that event, nothing in this Settlement Agreement or other papers or proceedings related to the Settlement shall be used as evidence or argument by any of the Parties concerning whether the Action may properly be maintained as a class action under applicable law, whether any of the Plaintiffs are adequate or typical class representatives, or whether Class Counsel is adequate class counsel.

		
	VI.
	SETTLEMENT RELIEF

57.No later than ten (10) days after entry of the Preliminary Approval Order, LifeLock shall either (i) pay to the Settlement Administrator the sum of Sixty-Eight Million Dollars ($68,000,000.00) to create the Settlement Fund; or (ii) move for an Order directing distribution from the Court’s Registry in the FTC Action the sum of Sixty-Eight Million Dollars ($68,000,000.00) for use by the Settlement Administrator to create the Settlement Fund. If LifeLock elects to move for an Order directing distribution of Sixty-Eight Million Dollars ($68,000,000.00) from the Court’s Registry in the FTC Action and all or part of the Sixty-Eight Million Dollars ($68,000,000.00) has not been distributed from the Court’s Registry in the FTC Action to the Settlement Administrator by the date of entry of the Final Approval Order, then LifeLock agrees to pay within three (3) business days following entry of the Final Approval Order sufficient funds to enable the Settlement Administrator to create the Settlement Fund in the amount of Sixty-Eight Million Dollars ($68,000,000.00).The Settlement Fund must be distributed to Settlement Subclass Members and Valid Claimants pursuant to the terms of

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Paragraph 62 of this Agreement, and such distribution must be completed by the deadlines set forth in paragraphs 62-63. If LifeLock elects to move for an Order directing distribution from the Court’s Registry in the FTC Action, any funds that remain after eighteen months from the date on which the Court in the FTC Action enters the Stipulated Consent Order must be returned by the Settlement Administrator, including interest accrued thereon, to the Court’s Registry in the FTC Action, and LifeLock shall concurrently pay an equal amount to the Settlement Administrator to restore the Settlement Fund. The Settlement Fund will be maintained by the Settlement Administrator as a Court-approved Qualified Settlement Fund pursuant to Section 1.468B-1 et seq. of the Treasury Regulations promulgated under Section 468B of the Internal Revenue Code of 1986, as amended. Provided that this Settlement Agreement is finally approved by the Court without material change, amendment, or modification, the Settlement Fund is to be used solely to provide compensation to all Valid Claimants and all Settlement Subclass Members. Any and all interest earned by the Qualified Settlement Fund prior to the Payment Date shall be distributed to Valid Claimants and Settlement Subclass Members pursuant to the terms of this Settlement Agreement (i.e., as part of the Settlement Fund), or distributed to the Court’s Registry in the FTC Action as otherwise provided in this Paragraph, and shall not be used for any other purpose.
58.As set forth in paragraph 62 of this Settlement Agreement, each Settlement Subclass Member will receive an automatic pro rata distribution from the Subclass Fund. All Class Members (including those who are also members of the Subclass) may submit a claim for Twenty Dollars ($20.00) substantially in the form of Exhibit 1 before the Claim Deadline, which claims will be paid solely from the Class Fund. Any sum due to a Settlement Subclass Member who is also a Valid Claimant shall be paid by the Settlement Administrator in a single

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check from the Settlement Fund. No amount of the Settlement Fund shall be refunded or revert to LifeLock.
59.Beginning no later than fourteen (14) days after the entry of the Preliminary Approval Order and continuing until the processing of Claims is completed, the Settlement Administrator shall provide weekly updates to Class Counsel and LifeLock’s Counsel regarding Claims submissions and regarding its review and processing of Claims.
60.The Settlement Administrator shall conduct reasonable audit(s) to ensure the integrity of the Claims Process, including that appropriate controls are in place to prevent fraud.
61.By no later than fourteen (14) days after the Claims Deadline, the Settlement Administrator, using the Class Data and the information submitted by Valid Claimants, shall create and provide to Class Counsel and LifeLock’s Counsel a complete and final list of Valid Claimants and Settlement Subclass Members, including for each the member’s name and total payment amount as calculated pursuant to Section VIII of the Settlement Agreement. LifeLock’s Counsel, LifeLock, and Class Counsel shall take appropriate steps to safeguard the list and shall not use it for any purpose other than the administration and implementation of this Settlement Agreement. Class Counsel agrees to return this list to the Settlement Administrator sixty (60) days after the Final Settlement Date.
62.By no later than the Payment Date, the Settlement Administrator shall mail checks via First Class U.S. Mail, proper postage prepaid, to the Valid Claimants and Settlement Subclass Members, drawn from the Settlement Fund as set forth in paragraph 58 of this Settlement Agreement. Payment checks to Valid Claimants shall be sent to the mailing address indicated in each Class Member’s Claim Form. For Settlement Subclass Members who are not also Valid Claimants, their payment checks shall be mailed to the addresses indicated in the

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Class Data, as updated by the Settlement Administrator through the National Change of Address Database and as otherwise stated in Section VII of this Settlement Agreement. Checks to Valid Claimants and Settlement Subclass Members shall be valid for a period of one hundred and twenty (120) days from the date appearing on the payment check. For any payment check that is returned undeliverable with forwarding address information, the Settlement Administrator shall re-mail the check to the new address indicated. For any payment check that is returned undeliverable without forwarding address information, the Settlement Administrator shall make reasonable efforts to identify updated address information and re-mail the check to the extent an updated address is identified.
63.If payment checks from the Settlement Fund are returned undeliverable or have not been cashed one hundred and twenty (120) days after the date appearing on the payment check, the Parties agree that the Settlement Administrator shall, within ten (10) days of expiration of that one hundred and twenty (120) day period, distribute the uncashed funds on a pro rata basis to each Valid Claimant who cashed an initial payment check. If these second payment checks are returned undeliverable or have not been cashed one hundred and  (120) days after the date appearing on the second payment check, the Parties agree that the Settlement Administrator shall deposit the amount of the uncashed Settlement Fund into the Court Registry in the FTC Action without delay upon the expiration of that second one hundred and twenty (120) day period, and in no case more than nine (9) days after such expiration. Funding the FTC facilitates the purposes of the Plaintiffs’ lawsuit by furthering the FTC’s mission of protecting consumers.
64.Any and all reasonable Administrative Costs incurred by the Settlement Administrator associated with the administration of this Settlement, distribution of Class

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Notice, the publication and Internet/Media Notice Program, launching and maintaining the Settlement Website, distribution of the Settlement Fund, and any and all other tasks assigned to the Settlement Administrator by this Agreement or by the Court shall be paid by LifeLock, subject to approval by LifeLock’s Counsel. The Settlement Administrator shall provide a copy of invoices to LifeLock’s Counsel on a monthly basis.

		
	VII.
	NOTICE TO THE CLASS

65.Class Notice. Plaintiffs, Class Counsel, and LifeLock agree to the following Class Notice procedures which the Parties agree is the best notice practicable.
A.Dissemination of the Summary Notice.

(1)By no later than three (3) business days following the entry of the Preliminary Approval Order, LifeLock shall provide the Settlement Administrator with the Class Data. The Class Data shall include two separate data sets: (1) a list of all Class Members and (2) a list of all Subclass Members. Each list shall include the Member’s (i) first and last name; (ii) last known mailing address, if available; and (iii) last known email address, if available. The Class Data shall not be provided to Plaintiffs, Class Counsel, or anyone other than the Settlement Administrator.
(2)By no later than the Notice Date, the Settlement Administrator shall send the Summary Class Notice, in the form approved by the Court, to Class Members via email for those Class Members for whom an email address is available and via First Class U.S. Mail, proper postage prepaid, for those Class Members for whom an email address is not available. The subject line for all emails covered by this paragraph shall be: Notice of Class Action Settlement.

		
	(3)
	The Settlement Administrator shall update the mailing addresses

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in the Class Data through the National Change of Address Database prior to sending any Summary Notice via First Class U.S. Mail, proper postage prepaid.
(4)The Settlement Administrator shall perform a single Skip Trace using information identifying the Class Members, as necessary, to conduct an address update with respect to any Summary Notice sent via First Class U.S. Mail and returned to the Settlement Administrator as undeliverable not bearing a forwarding address using an industry accepted source such as Accurint and shall send the Summary Notice to the mailing address identified by the Skip Tracing. The Settlement Administrator shall resend via First Class U.S. Mail, proper postage prepaid, the Summary Notice to the new address for each such Class Member within three (3) business days of obtaining each such new address.
(5)Any mailed Summary Notice returned to the Settlement Administrator as undelivered and bearing a forwarding address shall be re-mailed by the Settlement Administrator within three (3) business days following receipt of the returned mail.
(6)Any emailed Summary Notice that bounces back or is returned to the Settlement Administrator as undeliverable after three (3) unsuccessful delivery attempts shall be mailed by the Settlement Administrator if a mailing address is also provided in the Class Data. If no mailing address is provided in the Class Data, the Settlement Administrator shall perform a single Skip Trace using information identifying the Class Member, as necessary, to conduct an address update to allow the Summary Notice to be sent via U.S. Mail, proper postage prepaid. The Settlement Administrator shall send the Summary Notice to any mailing or physical address identified by the Skip Tracing within seven (7) business days following receipt of the bounced back or returned as undeliverable email enclosing the Summary Notice.

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B.Dissemination of the Long Form Notice: By no later than the Notice Date, the Settlement Administrator shall post the Long Form Notice on the Settlement Website.
C.Publication and Internet/Media Notice: The Settlement Administrator shall cause the Summary Notice to be published in publication and media outlets as agreed upon by the Parties. Notice shall also be provided via an Internet-based notice program. The publication and Internet/Media Notice Program described in this paragraph shall commence as soon as practicable following the entry of the Preliminary Approval Order and, in all events, shall commence not later than the Notice Date.
D.Contents of the Summary Notice and the Long Form Notice: The Summary Notice shall be substantially in the form attached as Exhibit 6, and the Long Form Notice shall be substantially in the form attached as Exhibit 4 as approved by the Court. Both the Summary Notice and the Long Form Notice shall include the following information:
(1)General Terms: The notices shall contain a plain, neutral, objective, and concise description of the nature of the Action and the proposed Settlement, include an estimate of the anticipated amount of the Class Fund and Subclass Fund, and a brief description of the FTC Action and the status of that action.
(2)Opt-Out Rights: The notices shall inform Class Members that they have the right to opt-out of the Class and the Settlement and shall provide the deadline and procedures for exercising this right.
(3)Objection to Settlement: The notices shall inform Class Members of their right to object to the proposed Settlement, Class Counsel’s fee application, and/or the requested Service Awards for Plaintiffs and of their right to appear at the Fairness Hearing and shall also provide the deadlines and procedures for exercising these rights.

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(4)Fees and Expenses: The Long Form Notice shall inform Class Members about the amounts being sought by Class Counsel as Attorneys’ Fees and Expenses and the amounts of the Service Awards being sought for the Plaintiffs and shall explain that any Attorneys’ Fees or Expenses and Service Awards for the Plaintiffs that are awarded by the Court will not be paid from the Settlement Fund but instead will be paid separately by LifeLock.
(5)Claim Form for Class Members: The notices shall advise the Class Members that a Claim Form is available on the Settlement Website or may be obtained from the Settlement Administrator and that a Claim Form may be submitted online or emailed or mailed to the Settlement Administrator. The Claim Form shall be in the form approved by the Court and the notices shall remind Class Members that only Subclass Members are eligible to receive an automatic cash payment. The notices shall also inform Class Members who are not also Subclass Members that they must submit a timely and valid Claim Form to secure a cash payment. The notices shall further inform Subclass Members that they are eligible to submit a Claim Form to receive a payment in addition to the automatic payments they will receive from the Subclass Fund. The notices shall also provide the deadline and procedures for submitting a Claim Form.
E.Settlement Website: The Settlement Administrator shall establish and maintain an Internet website, at the web address www.ebarleclasssettlement.com (“Settlement Website”) where Class Members can obtain further information about the terms of this Settlement, their rights, important dates and deadlines, and related information. Class Members shall also be able to submit a Claim Form electronically via the Settlement Website. The Settlement Website shall include, in PDF format, the SAC, this Settlement Agreement, the

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Motion for Preliminary Approval, the Preliminary Approval Order, the Class Notice, any papers filed in support of final approval of the Settlement, Class Counsel’s application for attorneys’ fees and costs (after it is filed), the Final Approval Order (after it is entered), and other case documents as agreed upon by the Parties and/or required by the Court and shall be operational and live by no later than thirty (30) days following entry of the Preliminary Approval Order. The Settlement Website shall be optimized for display on mobile phones. The Settlement Administrator shall maintain the Settlement Website as operational and shall not take it down until thirty (30) days after the Payment Date. Within five (5) business days after the Settlement Website is taken down, the Settlement Administrator shall transfer ownership of the URL for the Settlement Website to LifeLock.
F.Toll-Free Telephone Number: The Settlement Administrator shall establish and maintain a toll-free telephone number (“Toll-Free Number”) where Class Members can obtain further information about the Settlement and their rights and request that a hard copy Claim Form or Long Form Notice be mailed to them. The Toll-Free Number shall be operational and live by no later than thirty (30) days following entry of the Preliminary Approval Order.
66.CAFA Notice. Within the time prescribed by 28 U.S.C. § 1715, the Settlement Administrator shall serve notice of this Settlement to the appropriate federal and state officials in compliance with the Class Action Fairness Act (“CAFA”), 28 U.S.C. § 1715. The Settlement Administrator shall be responsible for drafting and preparing the CAFA notice in conformity with 28 U.S.C. § 1715 and for identifying the appropriate federal and state officials to be notified. LifeLock agrees to pay the cost of drafting, preparing, and distributing the CAFA notice and that such costs shall not be paid from the Settlement Fund.

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67.Best Notice Practicable. Plaintiffs and Class Counsel agree that the Parties are providing the best notice practicable and will not of their own initiative advocate for content or methods of Class Notice beyond that to which the Parties have agreed in this Section VII of the Settlement Agreement.

		
	VIII.
	CLASS CLAIMS PROCESS

68.Each Class Member may make a claim for Twenty Dollars ($20.00) from the Class Fund by submitting a completed Claim Form to the Settlement Administrator via email, via the Settlement Website, or via U.S. Mail at the address specified on the Claim Form, the Long Form Notice, and the Settlement Website on or before the Claims Deadline.  To be valid, a completed Claim Form must include the name and mailing address of the person submitting a Claim Form.  If the Claimant has an email address, the email address should also be included on the Claim Form; however, failure to include an email address on the Claim Form does not invalidate a Claim.
69.In the event that Claims submitted by Class Members who the Settlement Administrator determines are Valid Claimants exceed the total amount of the Class Fund, each Valid Claimant shall have a right to receive a pro rata distribution from the Class Fund.
70.To the extent that Claims submitted by Valid Claimants do not exhaust the Class Fund, the remainder of the Class Fund shall be distributed by the Settlement Administrator to each member of the Settlement Subclass on a pro rata basis.

		
	IX.
	REQUESTS FOR EXCLUSION

71.Any Class Member or person legally entitled to act on his or her behalf who wishes to be excluded from the Class must email or mail a written request for exclusion to the Settlement Administrator at the email address or mailing address provided in the Class Notice,

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postmarked no later than the Opt-out Deadline and specifying that he or she wants to be excluded from the Class. Such written request for exclusion (i) must contain the name and address of the person to be excluded; (ii) if applicable, must contain the name and address of any person claiming to be legally entitled to submit an exclusion request on behalf of the Class Member and the basis for such legal entitlement; (iii) must be made via email or mailed by First Class U.S. Mail, proper postage prepaid, to the Settlement Administrator at the specified mailing address or email address; (iv) must be submitted or postmarked on or before the Opt- out Deadline; and (v) must clearly indicate that he/she wants to be excluded from the Class.
72.Any Class Member who does not submit a timely and valid written request for exclusion as provided in paragraph 71 shall be bound by all subsequent proceedings, orders, and judgments in the Action, including, but not limited to, the Release, even if he or she has litigation pending or subsequently initiates litigation against LifeLock relating to the Released Claims.
73.Any Class Member who timely submits a request for exclusion as provided in paragraph 71 shall waive and forfeit any and all rights (s)he may have to benefits of the Settlement if it is approved and becomes final, including monetary relief, and shall waive and forfeit any and all rights to object to the fairness, reasonableness, or adequacy of the Settlement, Class Counsel’s request for Attorneys’ Fees and Costs, and/or the requested Service Awards to Plaintiffs.
74.Not later than ten (10) days after the Opt-out Deadline, the Settlement Administrator shall provide to Class Counsel and LifeLock’s Counsel a complete and final list of Class Members who submitted timely and valid requests to exclude themselves from the Class.

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	X.
	OBJECTIONS TO SETTLEMENT

75.Any Class Member or person legally entitled to act on his or her behalf may object to the fairness, reasonableness, or adequacy of the Settlement, Class Counsel’s request for Attorneys’ Fees and Costs, and/or the requested Service Awards to Plaintiffs. To be valid, any objection must be made in writing and mailed to the Settlement Administrator at the address provided in the Class Notice, postmarked no later than the Objection Deadline. In addition, any objection must include the following: (i) the name of this Action; (ii) the objector’s full name, address, and telephone number; (iii) if applicable, the name and address of any person claiming to be legally entitled to object on behalf of a Class Member and the basis of such legal entitlement; (iv) all grounds for the objection; (v) whether the objector is represented by counsel and, if so, the identity of such counsel; and (vi) the objector’s signature.
76.Not later than ten (10) days after the Objection Deadline, the Settlement Administrator shall provide to Class Counsel and LifeLock’s Counsel all objections submitted by Class Members.
77.Any Class Member who submits a timely written objection as described in paragraph 75 may appear at the Fairness Hearing, either in person or through personal counsel hired at the Class Member’s own personal expense.
78.Any Class Member who fails to make a timely objection shall waive and forfeit any and all rights (s)he may have to object and shall be bound by all the terms of this Settlement Agreement and by all proceedings, orders, and judgments in the Action including the Final Approval Order and Final Judgment.

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79.Any Class Member who objects to the Settlement shall nevertheless be entitled to all benefits of the Settlement if it is approved and becomes final, including monetary relief if (s)he is a Valid Claimant or a Settlement Subclass Member.
80.Not later than twenty (20) days after the Objection Deadline, Class Counsel shall file with the Court any and all objections to the Settlement Agreement and/or to Class Counsel’s Application for Attorneys’ Fees and Expenses and Request for Service Awards.

		
	XI.
	SETTLEMENT ADMINISTRATOR

81.The Settlement Administrator shall be responsible for, without limitation, dissemination of the Class Notice by mail and email, launching and maintaining the Settlement Website, and implementing the terms of the Claim Process and related administrative activities that include communications with Class Members concerning the Settlement, Claim Process, and their options thereunder. In particular, the Settlement Administrator shall be responsible for: (a) printing, mailing, or arranging for the mailing of the Class Notice; (b) emailing or arranging for the emailing of the Class Notice; (c) handling returned mail not delivered to Class Members; (d) attempting to obtain updated address information for any mailed Class Notice returned without a forwarding address; (e) attempting to obtain updated address information for any emailed Class Notice returned as undeliverable or that bounces back; (f) making any additional mailings or emailings required under the terms of this Settlement Agreement; (g) establishing a Settlement Website that contains the Settlement Agreement, Preliminary Approval Order, Class Notice, the Claim Form, a mechanism by which the Claim Form may be completed and submitted online, any papers filed in support of final approval of the Settlement, Class Counsel’s Application for an award of Attorneys’ Fees and Expenses and other relevant documents related to the Action and this Settlement; (h) publication and Internet/Media Notice

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Program; (i) establishing a Toll-Free Number at which Class Members may seek information about the Action and the Settlement; (j) receiving and maintaining on behalf of the Court and the Parties any Class Member correspondence regarding requests for exclusion and objections to the Settlement, Application for Attorneys’ Fees and Costs, or the Claim Process; (k) forwarding inquiries from Class Members to Class Counsel for a response, if warranted; (l) establishing a post office box for the receipt of Claim Forms, exclusion requests, objections, and any other correspondence related to this Settlement; (m) reviewing and verifying Claim Forms; (n) calculating payment amounts for Valid Claimants and Settlement Subclass Members pursuant to the terms of this Settlement Agreement; (o) mailing and re-mailing payments to Valid Claimants and Settlement Subclass Members pursuant to the terms of this Settlement Agreement; (p) otherwise implementing and/or assisting with the claim review and payment process; (q) paying to the Court’s Registry in the FTC Action any sums remaining in the Qualified Settlement Fund after all payments have been made from the Settlement Fund; and (r) as otherwise ordered by the Court or jointly requested and agreed upon by the Parties.
82.If the number of Class Members who submit requests to be excluded from the Settlement exceeds two percent (2%) of all Class Members to whom Summary Notice was mailed or emailed, the Settlement Administrator shall notify the Parties, in writing, immediately and in no event later than three (3) days after this fact is known. If more than two percent (2%) of the total number of Class Members ask to be excluded from the Settlement, LifeLock shall have the right to withdraw from this Settlement Agreement as set forth in Paragraph 113 of this Settlement Agreement.
83.Not later than fifteen (15) days after the Claims Deadline, the Settlement Administrator shall provide to Class Counsel and LifeLock’s Counsel and Class Counsel shall

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file with the Court a declaration(s) detailing the scope, methods, and status of the Class Notice program and the Claim Process.
84.The Settlement Administrator shall provide weekly reports to Class Counsel and LifeLock’s Counsel including, but not limited to, the number of Claims received and the number of requests for exclusion received.
85.The Parties each represent that he, she, or it will not have any financial interest in the Settlement Administrator ultimately appointed by the Court and otherwise will not have a relationship with the Settlement Administrator ultimately appointed that could create a conflict of interest.
86.The Parties acknowledge and agree that the Settlement Administrator is not an agent of the Plaintiffs, Class Counsel, LifeLock, or LifeLock’s Counsel and that the Settlement Administrator is not authorized by this Settlement Agreement or otherwise to act on behalf of the Plaintiffs, Class Counsel, LifeLock, or LifeLock’s Counsel.
87.Subject to Section XIX of this Settlement Agreement, the Parties agree that within one (1) year plus thirty (30) days of the Payment Date, the Settlement Administrator shall destroy all Class Members’ personal identifying information received from LifeLock and otherwise in connection with the implementation and administration of this Settlement.
88.Upon completion of the implementation and administration of the Settlement, the Settlement Administration shall provide written certification of such completion to Class Counsel and LifeLock’s Counsel.

		
	XII.
	RELEASE AND WAIVER

89.The Parties agree to the following release and waiver, which shall take effect upon the Final Settlement Date.

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90.In consideration for the Settlement benefits described in this Settlement Agreement, Releasing Parties will fully, finally, and forever release, relinquish, acquit, and discharge the Released Parties from, and shall not now or hereafter institute, maintain, or assert on their own behalf, on behalf of the Settlement Class, or on behalf of any other person or entity, any and all manner of claims, actions, causes of action, suits, rights, debts, sums of money, payments, obligations, reckonings, contracts, agreements, executions, promises, damages, liens, judgments, and demands of whatever kind, type, or nature whatsoever, both at law and in equity, whether past, present, mature or not yet mature, known or unknown, suspected or unsuspected, contingent or non-contingent, whether based on federal, state, or local law, statute, ordinance, regulation, code, contract, common law, or any other source, or any claim that Plaintiffs or Settlement Class Members ever had, now have, may have, or hereafter can, shall, or may ever have against the Released Parties that were or reasonably could have been alleged in the Action or in any other court, tribunal, arbitration panel, commission, agency, or before any governmental and/or administrative body, or any other adjudicatory body, on the basis of, connected with, arising from, or relating to the subject matter or allegations of the Action, including, without limitation, any such claims: (1) alleged in the Action; (2) for rescission, restitution, or unjust enrichment for all damages of any kind related in any way to their enrollment or re-enrollment in or renewal of a LifeLock identity theft protection plan; (3) for violations of any state’s deceptive, unlawful, and/or unfair business and/or trade practices, false, misleading, or fraudulent advertising, consumer fraud, and/or consumer protection statutes; (4) for failure to make any consumer disclosures required under any state or federal law or statute; (5) for engaging in unfair or deceptive acts or practices in or affecting commerce; or (6) for damages, costs, expenses, extra-contractual damages,

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compensatory damages, exemplary damages, special damages, consumer redress, penalties, punitive damages, and/or damage multipliers, disgorgement, declaratory relief, equitable relief, injunctive relief, expenses, interest, and/or attorneys’ fees and costs.
91.Notwithstanding the language in this Section and/or this Settlement Agreement, the Settlement Class Members, other than Plaintiffs, are not releasing any claims of or relating to personal injury.
92.Plaintiffs, and, by application of law, all Settlement Class Members represent and warrant that they are the sole and exclusive owner of all claims that they personally are releasing under this Settlement Agreement. Plaintiffs and all Settlement Class Members further acknowledge that they have not assigned, pledged, or in any manner whatsoever, sold, transferred, assigned, or encumbered any right, title, interest, or claim arising out of or in any way whatsoever pertaining to the Action, and that they are not aware of anyone other than themselves claiming any interest, in whole or in part, in the Action, or in any benefits, proceeds, or values under the Action on their behalf.
93.Plaintiffs expressly understand and acknowledge that they and all Settlement Class Members will be deemed by the Final Approval Order and Final Judgment to acknowledge that certain principles of law, including, but not limited to, Section 1542 of the Civil Code of the State of California, provide that “a general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor” do not apply to this Settlement. To the extent that anyone might argue that these principles of law are applicable, Plaintiffs hereby agree that the provisions of all such principles of law or similar federal or state laws, rights, rules, or legal

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principles, to the extent they are found to be applicable herein, are hereby knowingly and voluntarily waived, relinquished, and released by Plaintiffs and, by application of law, all Settlement Class Members
94.The Parties shall be deemed to have agreed that the Release set forth herein may be raised as a complete defense to and would preclude any action or proceeding based on the claims released by and through this Settlement Agreement.
95.Nothing in this Release shall preclude any action to enforce the terms of this Settlement Agreement.
96.Plaintiffs and LifeLock hereby agree and acknowledge that the provisions of this Release together constitute an essential and material term of this Settlement Agreement and shall be included by reference in any Final Approval Order and Final Judgment entered by the Court.

		
	XIII.
	ATTORNEYS’ FEES AND EXPENSES AND PLAINTIFF SERVICE AWARDS

97.Subject to the provisions of this Section, Class Counsel will make, and LifeLock agrees not to oppose, an application for an award of Attorneys’ Fees and Expenses in an amount not to exceed Ten Million Two Hundred Thousand Dollars ($10,200,000). Class Counsel shall file their application for Attorneys’ Fees and Expenses and their request for Service Awards for the Plaintiffs no later than thirty (30) days after the Notice Date. The Settlement Administrator shall post on the Settlement Website such application promptly after it is filed.
98.Any Attorneys’ Fees and Expenses awarded by the Court shall not be paid out of the Settlement Fund but, instead, shall be paid separately by LifeLock.  Class Counsel, in their

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sole discretion, shall allocate and distribute any Attorneys’ Fees and Expenses that are awarded by the Court.
99.In the event the Court declines to approve, in whole or in part, the payment of Attorneys’ Fees and Expenses in the amounts requested, the remaining provisions of this Settlement Agreement shall remain in full force and effect.
100.Payment by LifeLock of the amounts awarded by the Court in Attorneys’ Fees and Expenses shall be the sole aggregate compensation paid by LifeLock to Class Counsel and Plaintiffs’ counsel in connection with the Action and shall constitute full satisfaction by LifeLock of any obligation to pay any amounts to any person, attorney, or law firm for attorneys’ fees, expenses, or costs in the Action incurred by any attorney on behalf of the Plaintiffs, the Class Members, or the Settlement Class and shall relieve LifeLock, LifeLock’s Counsel, and the Released Parties of any other claims or liability to any other attorney or law firm for any attorneys’ fees, expenses, and/or costs in which any of them may claim to be entitled on behalf of the Plaintiffs, the Class Members, and/or the Settlement Class Members, any Released Claim, or the Action.
101.Any Service Awards awarded by the Court shall not be paid out of the Settlement Fund but instead paid separately by LifeLock. Class Counsel will make, and LifeLock agrees not to oppose, an application for Service Awards, in an amount not to exceed Two Thousand Dollars ($2,000.00) for each of the Plaintiffs to compensate them for their efforts and commitment on behalf of the Class. Neither Class Counsel’s application for, nor any Plaintiff’s entitlement to, a Service Award shall be conditioned in any way upon the Plaintiffs’ support for this Settlement Agreement.

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102.In the event the Court declines to approve, in whole or in part, the payment of Service Awards in the amounts requested, the remaining provisions of this Settlement Agreement shall remain in full force and effect.
103.In accordance with instructions for payment provided by Class Counsel to LifeLock, the Attorneys’ Fees and Expenses and Service Awards awarded by the Court shall be paid within twenty (20) days following the later of entry of the Final Approval Order or entry of any separate order awarding Attorneys’ Fees and Expenses and Service Awards.  In the event the order approving Attorneys’ Fees and Expenses and Service Awards is reversed on appeal or the Settlement Agreement is voided, rescinded, or terminated for any other reason provided under the terms of this Agreement (“Repayment Event”), then Class Counsel shall, within ten (10) business days after the Repayment Event, return to LifeLock all Attorneys’ Fees and Expenses and Service Awards consistent with the relevant court ruling.
104.Any Service Award paid to any of the Plaintiffs shall be reported on an IRS form 1099 (i.e., as “Other Income”) and provided to each Plaintiff and applicable governmental authorities.
105.Contemporaneous with executing this Settlement Agreement, each of the Plaintiffs will execute the General Release substantially in the form attached hereto as Exhibits 8, 9, 10, and 11. If this Settlement Agreement is terminated or does not become final for any reason set forth in Section XVI of this Settlement Agreement, each General Release will be rendered null, void and non-binding.

		
	XIV.
	PRELIMINARY APPROVAL ORDER, FINAL APPROVAL ORDER, FINAL JUDGMENT, AND RELATED ORDERS

106.On or before November 16, 2015, or any subsequent mutually agreed upon date, Plaintiffs shall file with the Court a motion seeking preliminary approval of the Settlement and

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asking the Court to enter a Preliminary Approval Order substantially in the form attached as

Exhibit 5 to this Settlement Agreement.

107.In connection with the motion for preliminary approval, the Parties shall ask the Court to set a date for the Fairness Hearing as soon as practicable, but in no event no earlier than the Claim Deadline and a date that ensures compliance with the requirements of 28 U.S.C.
§ 1715(d).

108.Not later than thirty (30) days following the Claims Deadline, the Parties shall file motion(s) seeking final approval of the Settlement and asking the Court to enter the Final Approval Order and Final Judgment substantially in the form attached to this Settlement Agreement as Exhibits 2 and 3.
109.After entry of the Final Approval Order, the Parties agree that the Court shall retain jurisdiction to enforce the terms of this Settlement Agreement and the Final Approval Order and the Final Judgment.

		
	XV.
	MODIFICATION OF THIS SETTLEMENT AGREEMENT

110.This Settlement Agreement may not be amended or modified in any respect except by a written document executed by all of the Parties to this Settlement Agreement or their counsel who are authorized to make such amendment or modification.
111.The Parties agree that any mutually approved nonmaterial amendments, modifications, or expansions to this Settlement Agreement may be made in writing after the Preliminary Approval Order or the Final Approval Order without the need to seek the Court’s approval. Specifically, the Parties may by written agreement effect such amendments, modifications, reasonable extensions of time, or expansions of this Settlement Agreement and its implementing documents (including all exhibits hereto) without further notice to the Class or

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approval by the Court if such changes are consistent with the Court’s Preliminary Approval Order or its Final Approval Order and Final Judgment and do not limit or adversely affect the rights of Class Members under this Settlement Agreement.
112.If the Court indicates, prior to Preliminary Approval or Final Approval, that the Settlement will not be approved unless certain changes are made, the Parties will attempt in good faith to reach an agreement as to any such changes prior to withdrawing from this Settlement Agreement. However, if no such agreement can be reached within thirty (30) days after the Court indicates that the Settlement will not be approved unless certain changes are made, then the Plaintiffs or LifeLock may terminate and withdraw from this Settlement Agreement.  If this Settlement Agreement is terminated under such circumstances, the Plaintiffs, LifeLock, and the Class Members shall be deemed to be in the same position as existed prior to its execution, with the same status quo ante rights and interests as they may have had absent the execution of this Settlement Agreement and any and all understandings and agreements between the Parties and their respective counsel relating to the Settlement shall be deemed to be null and void and of no force and effect.  Upon termination under this paragraph of this Settlement Agreement, the Parties shall jointly notify the Court of the need to set a schedule for LifeLock’s anticipated motion to dismiss the FAC and Plaintiffs shall notify the Court of the withdrawal of the SAC consistent with paragraph 54 of this Settlement Agreement.

		
	XVI.
	CONDITIONS IMPACTING FINALITY OF SETTLEMENT

113.If more than two percent (2%) of the total number of Class Members to whom Summary Notice was mailed or emailed request to exclude themselves from the Settlement, LifeLock shall have the option, at its sole discretion, of terminating and withdrawing from the Settlement in its entirety; provided, however, that LifeLock must notify Class Counsel and the

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Court in writing that it is exercising such option within ten (10) days after being notified in writing by the Settlement Administrator that the number of Class Members who have timely requested exclusion exceeds two percent (2%) of the total number of Class Members to whom the Summary Notice was sent via email or mail.

		
	114.
	The Parties expressly agree that in the event of any of the following conditions:

A.the Court does not grant the Plaintiffs’ motion for leave to file the SAC;

		
	B.
	The Court does not preliminarily approve the Settlement:

		
	C.
	The Court does not enter the Final Approval Order;

D.Either Party exercises its right to withdraw from and terminate the Settlement pursuant to paragraph 112;
E.LifeLock withdraws from and terminates the Settlement pursuant to paragraph 113 of this Settlement Agreement; or
F.This Settlement does not become final for any reason including on subsequent review by any appellate court(s) in the Action, the Court ultimately rejects, modifies, or denies approval of any portion of this Settlement Agreement that either Plaintiffs or LifeLock reasonably determines is material, including, without limitation, the terms of relief, the provisions relating to notice, the definition of the Class, and/or the terms of the Release;

then Plaintiffs and LifeLock each has the right to withdraw from and terminate this Agreement. Notwithstanding the foregoing, neither the denial of, an appeal of, a modification of, nor a reversal on appeal of any Attorneys’ Fees and Expenses Award or any Service Award shall constitute grounds for cancellation or termination of this Settlement Agreement.

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115.Any Party exercising its right to terminate and withdraw must exercise this option as provided under paragraph 114 above by a signed writing served on the other Parties no later than twenty-one (21) days after receiving notice of the event prompting the termination.
116.The Parties recognize that the Payment Date may occur prior to the resolution of any potential appeal and agree that, in the event that an appeal occurs, then upon the completion of an appeal with no impact on the finality of this Settlement Agreement, the Release shall apply nunc pro tunc. Nothing herein shall limit Lifelock’s rights to assert any legal or equitable defense to any claim by a Class Member if this Settlement does not become final for any reason related to a subsequent review by any appellate court(s) in the Action, as set forth in paragraph 114.
117.In the event that a terminating party exercises its option to withdraw from and terminate this Settlement Agreement pursuant to paragraph 114:
A.This Settlement Agreement and the Settlement proposed herein shall be null and void and shall have no force or effect and no party to this Settlement Agreement shall be bound by any of its terms, except for the terms of paragraph 54, 56, and this paragraph 117 of the Settlement Agreement or as otherwise specifically provided for herein;
B.The Parties will petition to have any stay orders that are entered pursuant to this Settlement Agreement lifted;
C.This Settlement Agreement and all of its provisions, and all negotiations, statements, and proceedings relating to it, shall be without prejudice to the rights of LifeLock, Plaintiffs, or any Class Member, all of whom shall be restored to their respective positions existing immediately before the execution of this Settlement Agreement, except that the Parties

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shall cooperate in requesting that the Court set a new scheduling order such that neither Party’s substantive or procedural rights is prejudiced by the attempted Settlement;
D.The Released Parties, as defined herein, expressly and affirmatively reserve all defenses, arguments, and motions as to all claims that have been or might later be asserted in the Action, including, without limitation, LifeLock’s argument that the Action may not be litigated as a class action;
E.Plaintiffs and all other Class Members, on behalf of themselves and their heirs, assigns, executors, administrators, predecessors, and successors, expressly and affirmatively reserve and do not waive any motions as to, and arguments in support of, all claims, causes of actions, or remedies that have been or might later be asserted in the Action including, without limitation, any argument concerning class certification, consumer fraud, and damages;
F.This Settlement Agreement, the fact of its having been made, the negotiations leading to it, any informal discovery or action taken by a Party or Class Member pursuant to or in connection with this Settlement Agreement, or any documents or communications pertaining to this Settlement Agreement shall not be admissible or entered into evidence for any purpose whatsoever in the Action or in any other proceeding between the Parties, other than to enforce the terms of this Settlement Agreement; provided, however, that LifeLock may rely on such evidence to defend itself in any other action not brought on behalf of the Class and relating to the subject matter of this Action
G.All reasonable Administrative Costs incurred and approved but not yet paid will be paid by LifeLock. Plaintiffs, Class Counsel, and LifeLock’s Counsel shall not be responsible for any of these costs or any other Settlement-related costs;

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H.Notwithstanding the terms of this Section, if the Settlement is not consummated, Class Counsel may include any time spent in settlement efforts as part of any fee petition filed at the conclusion of the case and LifeLock reserves the right to object to such requested fees.
I.Notwithstanding the terms of this Section, in the event of the denial of Preliminary Approval or Final Approval, Plaintiffs and/or LifeLock may seek appellate review through a writ or pursue any other available appellate remedy in support of the Settlement or this Settlement Agreement. The Parties agree that nothing herein is intended to restrict or limit the rights of either LifeLock or the Plaintiffs to appeal any order of this Court in the event the Settlement is not finally approved for any reason. During the pendency of any appeal of the denial of Preliminary Approval or Final Approval, this Settlement Agreement shall remain valid and binding.

		
	XVII.
	SCHEDULE OF EVENTS

118.Based upon the terms of this Settlement Agreement, the Parties anticipate the following schedule related to Preliminary Approval and Final Approval of this Settlement Agreement and performance of this Agreement, which is subject to the Court’s approval:
	
		
	Date
	Event

	November 16, 2015
	Deadline for Preliminary Approval Motion

	Three (3) business days after entry of Preliminary Approval Order
	Deadline for LifeLock to provide Class Data to Settlement Administrator

	Ten (10) days after filing of Preliminary Approval Motion
	Deadline for Settlement Administrator to provide notice to federal or state officials per U.S.C. § 1715

	Ten (10) days after entry of Preliminary Approval Order (or within three (3) calendar days after entry of Final Approval Order if money not released from Court’s Registry in the FTC Action)
	LifeLock shall pay the sum to the Settlement Administrator of Sixty-Eight Million Dollars ($68,000,000.00) to create the Settlement Fund

	Thirty (30) days after entry of Preliminary Approval Order
	Notice Date and deadline for the Settlement Website and Toll-Free Number to go live

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	Date
	Event

	Thirty (30) days after Notice Date
	Deadline for Class Counsel to file application for Attorneys’ Fees and Expenses and request for Service Awards

	Forty-five (45) days after Notice Date
	Objection, Opt-Out Deadline

	Sixty (60) days after Notice Date
	Claim Deadline

	Ten (10) days after notification from Settlement Administrator that more than two percent (2%) of the Class has requested exclusion
	Deadline for LifeLock to notify Class Counsel and the Court that it is cancelling the settlement

	Fifty-five (55) days after Notice Date
	Settlement Administrator to provide to Class Counsel and LifeLock’s Counsel a final list of Class Members who requested exclusion or objected

	Seventy-five (75) days after Notice Date
	Settlement Administrator to provide and Class Counsel to file a declaration detailing the scope, method, and status of the Class Notice program and the Claim process.

	Seventy-five (75) days after Notice Date
	Deadline for Final Approval Motion; and for the parties to provide any responses to Settlement Objections

	One business day after entry of the Final Approval Order
	Final Settlement Date

	Twenty (20) days after the Final Settlement Date, or earlier if agreed upon by parties.
	Payment Date (i.e., Deadline for Settlement Administrator to Disburse Settlement Fund)

	Thirty (30) days after Payment Date
	Settlement Website taken down

	Thirty-five (35) days after Payment Date
	Settlement Administrator to transfer Settlement Website URL to LifeLock

	One hundred and twenty (120) days after Payment Date
	Settlement checks expire

	One hundred and eighty (180) days after Final Settlement Date
	Deadline for Class Counsel to return documents produced by LifeLock

	One (1) year plus thirty (30) days after Payment Date
	Deadline for Settlement Administrator to return documents received from Class Counsel or LifeLock’s Counsel

		
	XVIII.
	NONDISPARAGEMENT

119.Each of the Plaintiffs and Class Counsel agrees that he, she, and/or they will not disparage LifeLock or any of the Released Parties in any manner potentially harmful to them or their business, business reputation, or personal reputation related to the Released Claims. This agreement not to disparage includes, but is not limited to, publishing disparaging statements

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(whether anonymously or for ascription) on the web, in blogs, in chat rooms, in emails, or in other electronic means of transmitting information.

		
	XIX.
	CONFIDENTIALITY

120.Plaintiffs and Class Counsel agree that the confidential information made available to them, including but not limited to attorneys’ eyes only information made available to Class Counsel, solely through the mediation and settlement process was made available, as agreed to, on the condition that neither Plaintiffs nor Class Counsel disclose it to third parties; that it not be the subject of public comment; that it not be used by Plaintiffs or Class Counsel in any way in the Action should Settlement not be achieved; and that it is to be returned or destroyed; provided, however, that nothing contained herein shall prohibit Plaintiffs from seeking such information through formal discovery or from referring to the existence of such information in connection with this Settlement and the Preliminary Approval and Final Approval of this Settlement.
121.Plaintiffs and Class Counsel agree that they will not make any statements or comments, written or oral, about this Settlement or Settlement Agreement to any person other than to Class Members in any way other than as provided in this Settlement Agreement, the Class Notice, on the Settlement Website, or as otherwise agreed upon by LifeLock in writing in each instance. Notwithstanding the terms of this provision, Class Counsel may display a link to the Settlement Website on their respective firms’ websites and reference this Settlement as evidence of Class Counsel’s professional qualifications in resumes, curriculum vitae, and motions for appointment as class counsel pursuant to Fed. R. Civ. P. 23 and similar state rules of procedure, but only to state that (i) it was a nationwide consumer class; (ii) the general

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allegations involved in the action; and (iii) the general terms of the Settlement, including the Settlement Fund of Sixty-eight Million Dollars ($68,000,000.00).
122.Within one hundred and eighty (180) days after the Final Settlement Date (unless the time is extended by written agreement of the Parties), Class Counsel, any Plaintiffs’ Counsel, and any expert or other consultant employed by them in such capacity or any other individual with access to documents provided by LifeLock to Class Counsel, shall either: (i) return to LifeLock’s Counsel all such documents and materials (and all copies of which documents in whatever form made or maintained) informally produced by LifeLock in the Action and any and all handwritten notes summarizing, describing, or referring to such documents; or (ii) certify to LifeLock’s Counsel that all such documents and materials (and all copies of such documents in whatever form made or maintained) informally produced by LifeLock in the Action and any and all handwritten and/or electronically recorded notes summarizing, describing, or referring to such documents have been destroyed; provided, however, that this Section shall not apply to any documents made part of the record in connection with a Claim, nor to any documents made part of a Court filing, nor to Class Counsel’s work product. LifeLock’s Counsel agrees to hold all documents returned by Class Counsel and any expert or other consultant or any other individual employed by Class Counsel in such capacity with access to documents provided by LifeLock until two years after the Payment Date.

		
	XX.
	AGREEMENT TO COOPERATE

123.The Parties, their successors and assigns, and their counsel agree to use reasonable efforts with one another in seeking Court approval of this Settlement Agreement and to implement the terms of this Settlement and to use reasonable efforts to resolve any disputes

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that may arise in the implementation of this Settlement Agreement, the Preliminary Approval Order, and/or the Final Approval Order.
124.The Parties, their successors and assigns, and their counsel further agree to cooperate in the Settlement administration process and implementation of the Settlement and to make all reasonable efforts to control and minimize the costs and expenses incurred in the administration and implementation of the Settlement.

		
	XXI.
	WARRANTIES

125.Class Counsel represents that: (1) they are authorized to enter into this Settlement Agreement on behalf of their respective law firms; and (2) they are seeking to protect the interests of the Class.
126.Plaintiffs represent and certify that: (1) they have agreed to serve as representatives of the Class; (2) they are willing, able, and ready to perform all of the duties and obligations of representatives of the Class; (3) they have read the operative Complaint or have had the contents of such pleadings described to them; (4) they are generally familiar with the results of the fact-finding undertaken by Class Counsel; (5) they have read this Settlement Agreement or have received a detailed description of it from Class Counsel and they have agreed to its terms; (6) they have consulted with Class Counsel about the Action and this Settlement Agreement and the obligations imposed on them as representatives of the Class; and (7) they shall remain and serve as representatives of the Class until the terms of the Settlement Agreement are effectuated, this Settlement Agreement is terminated in accordance with its terms, or the Court at any time determines that said Plaintiffs cannot represent the Class.
127.Plaintiffs each further warrant and represent that (s)he is the sole and lawful owner of all rights, title, and interest in and to all of their respective Released Claims and that

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(s)he has not heretofore voluntarily, by operation of law or otherwise, sold, assigned, or transferred or purported to sell, assign, or transfer to any other person or entity any of the Released Claims or any part or portion thereof.
128.LifeLock represents and warrants that the individual executing this Settlement Agreement is authorized to enter into this Settlement Agreement on behalf of LifeLock.

		
	XXII.
	NO ADMISSIONS

129.This Settlement Agreement reflects, among other things, the compromise and settlement of disputed claims among the Parties hereto and neither this Settlement Agreement nor the releases given herein, nor any consideration therefor, nor any actions taken to carry out this Settlement Agreement are intended to be, nor may they be deemed or construed to be, an admission or concession of liability, or the validity of any claim or defense, or of any point of fact or law (including but not limited to matters respecting class certification) on the part of any of the Parties.
130.LifeLock expressly denies Plaintiffs’ allegations in the Action, the original Complaint, the FAC, and the SAC. Neither this Settlement Agreement, nor the fact of settlement, nor the settlement proceedings, nor settlement negotiations, nor any related document shall be used as an admission of any fault or omission by LifeLock or be offered or received in evidence as an admission, concession, presumption, or inference of any wrongdoing by LifeLock in any proceeding, other than such proceedings as may be necessary to consummate, interpret, or enforce this Settlement Agreement.
131.Nothing in this Settlement Agreement may be construed as, or may be used as an admission by Plaintiffs that any of their claims are without any merit.  Plaintiffs expressly affirm that the allegations contained in the original complaint, the FAC, and the SAC were

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made in good faith and have a basis in fact, but consider it desirable for the Action to be settled and dismissed because of the substantial benefits that the proposed Settlement will provide to Class Members.
132.The Parties expressly acknowledge and agree that this Settlement Agreement and its exhibits, along with all related drafts, motions, pleadings, conversations, negotiations, and correspondence, constitute an offer of compromise and a compromise within the meaning of Federal Rule of Evidence 408 and any equivalent rule of evidence in any state. In no event shall this Settlement Agreement, any of its provisions, or any negotiations, statements, or court proceedings relating to its provisions in any way be construed as, offered as, received as, used as, or deemed to be evidence of any kind in the Action, any other action, or in any judicial, administrative, regulatory, or other proceeding, except in a proceeding to enforce this Settlement Agreement or the rights of the Parties or their counsel. Without limiting the foregoing, neither this Settlement Agreement nor any related negotiations, statements, or court proceedings shall be construed as, offered as, received as, used as, or deemed to be evidence or an admission or concession of any liability or wrongdoing whatsoever on the part of any person or entity, including, but not limited to, the Released Parties, Plaintiffs, the Class, or the Settlement Class or as a waiver by the Released Parties, Plaintiffs, or the Class of any applicable privileges, claims, or defenses.
133.If this Settlement Agreement does not become effective or is cancelled, withdrawn, or terminated for any reason, it shall be deemed negotiation for settlement purposes only and will not be admissible in evidence or usable for any purpose whatsoever in the Action, any proceeding between the Parties, or in any action related to the Released Claims or

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otherwise involving the Parties, the Federal Trade Commission, any State Attorney General, or any Released Party.
134.LifeLock’s execution of this Settlement Agreement shall not be construed to release-and LifeLock expressly does not intend to release-any claim LifeLock may have or make against any insurer for any cost or expense incurred in connection with this Settlement including, without limitation, for attorneys’ fees and costs.

		
	XXIII.
	GENERAL MATTERS AND RESERVATIONS

135.This Settlement Agreement, complete with its exhibits, sets forth the sole and entire agreement among the Parties with respect to its subject matter and it may not be altered, amended, or modified except by written instrument executed by Class Counsel and LifeLock’s Counsel. The Parties expressly acknowledge that no other agreements, arrangements, or understandings not expressed in this Settlement Agreement exist among or between them and that in deciding to enter into this Settlement Agreement, they are relying solely upon their own judgment and knowledge. This Settlement Agreement supersedes any prior agreements, understandings, or undertakings (written or oral) by and between the Parties regarding the subject matter of this Settlement Agreement.
136.This Settlement Agreement and any amendments thereto shall be governed by and interpreted according to the law of the State of Arizona, notwithstanding its conflict of laws provisions.
137.Any disagreement and/or action to enforce this Settlement Agreement shall be commenced and maintained only in the Court in which the Action is pending.

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138.Whenever this Settlement Agreement requires or contemplates that one of the Parties shall or may give notice to the other, notice shall be provided by email and next-day (excluding Saturdays, Sundays, and Legal Holidays) express delivery service as follows
139.

		
	A.
	If to LifeLock, then to:

Luanne Sacks
Sacks, Ricketts & Case LLP 177 Post Street, Suite 650 San Francisco, CA 94108 lsacks@srclaw.com

		
	B.
	If to Plaintiffs, then to: 

Michael W. Sobol
Lieff, Cabraser, Heimann & Bernstein, LLP 275 Battery Street 29th Floor
San Francisco, CA 94111 msobol@lchb.com

139.All time periods set forth herein shall be computed in calendar days unless otherwise expressly provided. In computing any period of time prescribed or allowed by this Settlement Agreement or by order of the Court, the day of the act, event, or default from which the designated period of time begins to run shall not be included. The last day of the period so computed shall be included, unless it is a Saturday, a Sunday, or a Legal Holiday (as defined in Fed. R. Civ. P. 6(a)(6)), or, when the act to be done is the filing of a paper in court, a day on which weather or other conditions have made the office of the clerk of the court inaccessible, in which event the period shall run until the end of the next day that is not one of the aforementioned days.
140.The Class, the Settlement Class, Plaintiffs, Class Counsel, LifeLock, or LifeLock’s Counsel shall not be deemed to be the drafter of this Settlement Agreement or of any particular provision, nor shall they argue that any particular provision should be construed

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against its drafter or otherwise resort to the contra proferentem canon of construction. All Parties agree that this Settlement Agreement was drafted by counsel for the Parties during extensive arm 's length negotiations. No parol or other evidence may be offered to explain, construe, contradict, or clarify its terms, the intent of the Parties or their counsel, or the circumstances under which this Settlement Agreement was made or executed.
141.In the event of a conflict between this Settlement Agreement and any other document prepared pursuant to the Settlement or in connection with the implementation of this Settlement Agreement, the terms of this Settlement Agreement supersede and control.
142.The waiver by one party of any breach of this Settlement Agreement by another party shall not be deemed a waiver of any prior or subsequent breach of this Settlement Agreement.
143.If one party to this Settlement Agreement considers another party to be in breach of its obligations under this Settlement Agreement, that party must provide the breaching party with written notice of the alleged breach and provide a reasonable opportunity to cure the breach before taking any action to enforce any rights under this Settlement Agreement.
144.This Settlement Agreement may be signed with a facsimile signature or .pdf scanned signature and in counterparts, each of which shall constitute a duplicate original. This Settlement Agreement is not effective until all Parties have executed a counterpart of this Settlement Agreement.

Agreed to on the date indicated below.

DATED:    10/28/15                /s/ Napoleon Ebarle

Napoleon Ebarle

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DATED:    10/28/15                      /s/ Jeanne Stamm                 
Jeanne Stamm
                            
DATED:                                                                                            
Brian Litton

DATED:                                                                                            
Renier Jerome Ebarle

DATED:                                         LIFELOCK, INC.

By                                                   
Its Chief Legal Strategist

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DATED:                                                                                      
Jeanne Stamm
                            
DATED:    10/28/15                        /s/ Brian Litton                  
Brian Litton

DATED:                                                                                            
Renier Jerome Ebarle

DATED:                                         LIFELOCK, INC.

By                                                   
Its Chief Legal Strategist

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DATED:                                                                                      
Jeanne Stamm
                            
DATED:                                                                                   
Brian Litton

DATED:     Oct 28, 2015                   /s/ Reiner Ebarle                                                 
Renier Jerome Ebarle

DATED:                                         LIFELOCK, INC.

By                                                   
Its Chief Legal Strategist

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DATED:                                                                                   
Brian Litton

DATED:                                                                                            
Renier Jerome Ebarle

DATED:     11/3/2015                     LIFELOCK, INC.

By   /s/ Clarissa Cerda                    
Its Chief Legal Strategist

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Exhibit List

Exhibit 1: Claim Form

Exhibit 2: [Proposed] Final Approval Order 
Exhibit 3: [Proposed] Final Judgment 
Exhibit 4: Long Form Class Notice
Exhibit 5: [Proposed] Preliminary Approval Order 
Exhibit 6: Summary Notice
Exhibit 7: Second Amended Complaint 
Exhibit 8: General Release - Ebarle 
Exhibit 9: General Release - Stamm 
Exhibit 10: General Release - Litton 
Exhibit 11: General Release - R. Ebarle

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EXHIBIT 1
    

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 67 of 289

MUST BE                Ebarle v Lifelock, Inc.                         LL2
POSTMARKED ON                 c/o GCG
OR BEFORE                        P.O. Box 10248 
XXXXX XX, 2015            Dublin, OH 43017-5748
           Toll-Free: 1 (855) 907-3140                  Control No: 1234567890
           Claim No: LL2011111111

LL21234567890

Jane Claimant
123 4TH AVE
APT 5
SEATTLE, WA, 67890

CLAIM FORM

TO RECEIVE BENEFITS FROM THIS SETTLEMENT, YOU MUST PROVIDE THE INFORMATION BELOW AND YOU MUST SIGN THIS CLAIM FORM.

YOUR CLAIM FORM MUST BE POSTMARKED BY                                            .

CLAIMANT INFORMATION:
Name (First, Middle, Last):
bbbbbbbbbbbbbbbbbbbbbbbbbbbb
Mailing Address:
bbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbbbbbbbbbbbb
City:                            State:    ZIP:
bbbbbbbbbbbbbbbbbbb  bb bb
Email (optional):
bbbbbbbbbbbbbbbbbbbbbbbbbbbb
I certify that the foregoing is true and correct:
Signature:

Name (please print):
bbbbbbbbbbbbbbbbbbbbbbbbbbbb
Email (optional):

Date:
ww / ww / wwww

To view GCG's Privacy Notice, please visit http://www.gcginc.com/pages/privacy-policy.php

QUESTIONS? VISIT WWW.EBARLECLASSSETTLEMENT.COM OR CALL TOLL-FREE 1 (855) 907-3140

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 68 of 289

EXHIBIT 2

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 69 of 289

UNITED STATES DISTRICT COURT

 NORTHERN DISTRICT OF CALIFORNIA

 SAN FRANCISCO DIVISION 

NAPOLEON EBARLE, JEANNE                     Case No.  3:15-cv-258-HSG
STAMM, BRIAN LITTON, and REINER                 [PROPOSED] ORDER GRANTING FINAL
JEROME EBARLE on behalf of                     APPROVAL OF CLASS SETTLEMENT 
themselves and all other similarly situated, 

Plaintiffs,                     Date: 
Time:
v.                                 Location: Courtroom 15, 18th Floor
Judge: Hon. Haywood S. Gilliam
LIFELOCK, INC.,

                                Defendant.  
                         
    

[PROPOSED] ORDER GRANTING FINAL APPROVAL 
 1275525.3                                                        OF CLASS SETTLEMENT 
CASE NO. 3:15-CV-258-HSG 

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This matter came before the Court for hearing pursuant to the Court’s Preliminary Approval Order dated ________, 2015 (Docket No. __), and on the motion for final approval of the Class Settlement Agreement, dated _____ __, 2015 (the “Settlement”), entered into by the Parties to settle and finally resolve the above captioned class action law suit (the “Action” or the “Class Action Lawsuit”), as well as Class Counsel’s motion for an award of attorneys’ fees and costs and for service awards for the Plaintiffs.  Due and adequate notice having been given to the Class of the proposed Settlement and the pending motions, as required by the Preliminary Approval Order, and upon consideration of all papers filed and proceedings had herein, IT IS HEREBY ORDERED, ADJUDGED AND DECREED: 
1. Capitalized terms not otherwise defined herein shall have the same meaning as set forth in the Settlement.
2. The Court has jurisdiction over this matter pursuant to 28 U.S.C. § 1332, and has personal jurisdiction over the Parties.  Venue is proper in this District. 
3. The “Class” for purposes of this Order, shall mean: 
All members of a LifeLock identity theft protection plan in the United States at any time between September 1, 2014 and the date of the Preliminary Approval Order.   
In addition, the Subclass, which is part of the Class, is defined as follows: 
All individuals who enrolled in a LifeLock identity theft protection plan in the United States at any time between January 1, 2012, and April 30, 2015.   
4. Pursuant to Rule 23 of the Federal Rules of Civil Procedure, the Court hereby certifies for settlement purposes only the Class and Subclass, which it previously provisionally certified.  The Court further certifies for settlement purposes only the Settlement Class, which is defined as (and comprised of) all Class Members except those individuals, identified on Exhibit 1 hereto, who excluded themselves by submitting a timely request for exclusion in accordance with the requirements set forth in the Settlement and Notice. Also excluded from the Class are Defendant, any parent, subsidiary, affiliate, or controlled person of Defendant, as well as the officers, directors, agents, servants or employees of Defendant and the immediate family   

- 1 -            [PROPOSED] ORDER GRANTING FINAL APPROVAL 
 1275525.3                                                        OF CLASS SETTLEMENT 
CASE NO. 3:15-CV-258-HSG 

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members of any such person.  Also excluded is any judge who may preside over this cause of action. 
5. The Court finds that the notice provisions set forth under the Class Action Fairness Act, 28 U.S.C. § 1715, were complied with in this Action. 
6. The Court finds that the program for disseminating notice to the Class provided for in the Settlement, and previously approved and directed by the Court (the “Notice Program”), has been implemented by the Settlement Administrator and the Parties, and that such Notice Program, including the approved forms of notice, constitutes the best notice practicable under the circumstances and fully satisfied due process, the requirements of Rule 23 of the Federal Rules of Civil Procedure and all other applicable laws. 
7. The Court reaffirms that this Action is properly maintained as a class action, for settlement purposes only, pursuant to Federal Rule of Civil Procedure 23(a), 23(b)(3), and 23(e), and that Class Counsel and the Plaintiffs, as class representatives, fairly and adequately represent the interests of the Class.  In support of its conclusion that this action is properly maintained as a class action, for settlement purposes, the Court finds as follows: 
(a) the Settlement Class members are so numerous that joinder of all members is impracticable;  
(b) there are questions of law and fact common to the Settlement Class members, and these questions predominate over any questions affecting individual Settlement Class members;  
(c) the named Class Representatives’ claims are typical of the claims of the Settlement Class members; 
 (d) the named Class Representatives and Class Counsel have adequately represented and will continue to adequately represent and protect the interests of the Settlement Class;  
(e) class-wide treatment of the disputes raised in this action is superior to other available methods for adjudicating the controversy before this Court; and 
(f) manageability issues do not prevent certification for settlement purposes because there will be no trial.

- 2 -            [PROPOSED] ORDER GRANTING FINAL APPROVAL 
 1275525.3                                                        OF CLASS SETTLEMENT 
CASE NO. 3:15-CV-258-HSG 

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8. The Court hereby finds there were very few timely written objections and requests for exclusion from the Settlement.  The small number of opt-outs and objections indicates that the vast majority of the Settlement Class Members found the Settlement to be fair and reasonable.  Furthermore, the Parties demonstrated that any and all objections to the Settlement are without merit and are hereby overruled. 
9. The Court further finds that a full and fair opportunity has been afforded to the Class Members to opt out, to object and to participate in the hearing convened to determine whether the Settlement should be given final approval.  Accordingly, the Court hereby determines that all members of the Settlement Class are bound by this Final Approval Order.  
10. The Court finds that the Settlement, including the exhibits thereto, is fair, reasonable and adequate to the Settlement Class Members, is in the best interests of the Settlement Class Members, has been entered into in good faith and should be and hereby is fully and finally approved pursuant to Federal Rule of Civil Procedure 23.  The Settlement represents a fair resolution of all claims asserted on behalf of Plaintiffs, as Class Representatives, and the Settlement Class Members in this Action, and fully and finally resolves all such claims.  LifeLock and each Settlement Class Member shall be bound by the Settlement, including the Release set forth in Section XII of the Settlement, and by this Order and the Final Judgment entered in connection with this Order. 
11. After considering (1) the strength of the plaintiffs’ case; (2) the risk, expense, complexity, and likely duration of further litigation; (3) the risk of maintaining class action status throughout the trial; (4) the amount offered in settlement; (5) the extent of discovery completed and the stage of the proceedings; (6) the experience and views of counsel; (7) the presence of a governmental participant; and (8) the reaction of the class members to the proposed settlement, the Court hereby finds that the Settlement is in all respects fair, reasonable, and adequate and in the best interests of the Settlement Class.  In addition, the Court finds that there was no collusion in connection with the Settlement, that the Settlement was the product of informed and arm’s-length negotiations among competent counsel, and that the record is sufficiently developed to have enabled the Class Representatives and LifeLock to adequately evaluate and consider their respective positions.  Accordingly, the Court hereby finally and unconditionally approves the 

- 3 -            [PROPOSED] ORDER GRANTING FINAL APPROVAL 
 1275525.3                                                        OF CLASS SETTLEMENT 
CASE NO. 3:15-CV-258-HSG 

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 73 of 289

Settlement.   
12. Class Counsel are hereby awarded attorneys’ fees in the amount of $__________, and reimbursement of their out-of-pocket litigation costs in the amount of $___________.  LifeLock shall pay such amounts to Class Counsel pursuant to the terms of the Settlement, separate from and in addition to the Settlement Fund, which may be used solely to provide compensation to Valid Claimants and Settlement Subclass Members.  The Court finds these amounts to be fair and reasonable and fairly compensates Class Counsel for their contributions to the prosecution of this Action and the Settlement.  
13. The Court hereby awards service awards in the amount of $2,000 each, to each of the Plaintiffs as Class Representatives, to compensate them for their commitments and efforts on behalf of the Class in this Action.  LifeLock shall pay such amounts to Plaintiffs, pursuant to the terms of the Settlement Agreement, separate from and in addition to the Settlement Fund, which may be used solely to provide compensation to Valid Claimants and Settlement Subclass Members.  
14. The Parties are to bear their own costs, except as awarded by this Court in this Final Order.  
15. In its Preliminary Approval Order [Dkt.  ____], the Court appointed and designated The Garden City Group, Inc. to act as the Settlement Administrator.  The Garden City Group, Inc. shall continue to act as the Settlement Administrator to perform those duties and responsibilities that remain under the Settlement and this Final Order.   
16. The Parties and Settlement Administrator are hereby directed to implement this Final Order and the Settlement in accordance with the terms and provisions thereof, including the processing and payment of Claims.   
17.   As of the Final Settlement Date, the Releasing Parties shall be deemed to have, and by operation of this Order and the Final Judgment entered in connection with this Order shall have, fully and irrevocably released and forever discharged the Released Parties from all Released Claims, as more fully set forth in Section XII of the Settlement including that the Releasing Parties shall be deemed to have fully, finally, and forever released, relinquished, acquitted, and discharged the Released Parties from, and shall not now or hereafter institute, 

- 4 -            [PROPOSED] ORDER GRANTING FINAL APPROVAL 
 1275525.3                                                        OF CLASS SETTLEMENT 
CASE NO. 3:15-CV-258-HSG 

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 74 of 289

maintain, or assert on their own behalf, or on behalf of any other person or entity, any and all manner of claims, actions, causes of action, suits, rights, debts, sums of money, payments, obligations, reckonings, contracts, agreements, executions, promises, damages, liens, judgments, and demands of whatever kind, type, or nature whatsoever, both at law and in equity, whether past, present, mature or not yet mature, known or unknown, suspected or unsuspected, contingent or non-contingent, whether based on federal, state, or local law, statute, ordinance, regulation, code, contract, common law, or any other source, or any claim that Plaintiffs or Settlement Class Members ever had, now have, may have, or hereafter can, shall, or may ever have against the Released Parties that were or reasonably could have been alleged in the Action or in any other court, tribunal, arbitration panel, commission, agency, or before any governmental and/or administrative body, or any other adjudicatory body, on the basis of, connected with, arising from, or relating to the subject matter or allegations of the Action, including, without limitation, any such claims: (1) alleged in the Action; (2) for rescission, restitution, or unjust enrichment for all damages of any kind related in any way to their enrollment or re-enrollment in or renewal of a LifeLock identity theft protection plan; (3) for violations of any state’s deceptive, unlawful, and/or unfair business and/or trade practices, false, misleading, or fraudulent advertising, consumer fraud, and/or consumer protection statutes; (4) for failure to make any consumer disclosures required under any state or federal law or statute; (5) for engaging in unfair or deceptive acts or practices in or affecting commerce; or (6) for damages, costs, expenses, extra-contractual damages, compensatory damages, exemplary damages, special damages, consumer redress, penalties, punitive damages, and/or damage multipliers, disgorgement, declaratory relief, equitable relief, injunctive relief, expenses, interest, and/or attorneys’ fees and costs. 
18. As of the Final Settlement Date, Plaintiffs and, by operation of law, each Settlement Class Member shall further be deemed to have waived and released any and all provisions, rights and benefits conferred by Section 1542 of the California Civil Code or similar laws of any other state or jurisdiction.   
19. The Court orders that, upon the Final Settlement Date, the Settlement shall be the exclusive remedy for any and all Released Claims of the Releasing Parties.   

- 5 -            [PROPOSED] ORDER GRANTING FINAL APPROVAL 
 1275525.3                                                        OF CLASS SETTLEMENT 
CASE NO. 3:15-CV-258-HSG 

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 75 of 289

20. The Court hereby dismisses this Action with prejudice, and without fees or costs except as provided in the Settlement and this Order.  Plaintiffs and all Settlement Class Members are hereby permanently barred and enjoined from commencing, pursuing, maintaining, enforcing or prosecuting, either directly or indirectly, any Released Claims in any judicial, administrative, arbitral or other forum, against any of the Released Parties, provided that this injunction shall not apply to the claims of any Class Members who have timely and validly requested to be excluded from the Class.  This permanent bar and injunction is necessary to protect and effectuate the Settlement, this Order and this Court’s authority to effectuate the Settlement, and is ordered in aid of this Court’s jurisdiction and to protect its judgments. 
21. The Released Parties may file this Final Order in any other action that may be brought against them in order to support a defense or counterclaim based on principles of res judicata, collateral estoppel, release, good faith settlement, judgment bar or reduction, or any other theory of claim preclusion or issue preclusion or similar defense or counterclaim. 
22. Nothing in this Order or in the Final Judgment entered in connection with this Order shall preclude any action to enforce the terms of the Settlement. 
23. Without affecting the finality of this Order in any way, the Court hereby retains continuing jurisdiction over: (a) all matters relating to the modification, interpretation, administration, implementation, effectuation and enforcement of the Settlement; (b) further proceedings, if necessary, on Class Counsel’s Fee Application and/or the request for service awards for Plaintiffs; and (c) the Parties, Class Counsel and Settlement Class Members for the purpose of administering, supervising, construing and enforcing this Order and the Settlement in accordance with its terms. 
24. Neither this Order, the Final Judgment entered in connection with this Order, nor the Settlement (nor any other document referred to herein, nor any action taken to carry out this Order or the accompanying Final Judgment) shall be construed as or used as an admission or concession by or against LifeLock or Released Parties of the validity of any claim or defense or any actual or potential fault, wrongdoing, or liability whatsoever.  The Settlement and this resulting Final Order simply represent a compromise of disputed allegations. 
25. Without further order of the Court, the Parties may agree to reasonably necessary 

- 6 -            [PROPOSED] ORDER GRANTING FINAL APPROVAL 
 1275525.3                                                        OF CLASS SETTLEMENT 
CASE NO. 3:15-CV-258-HSG 

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 76 of 289

extensions of time to carry out any of the provisions of the Settlement and to make other nonmaterial modifications, in implementing the Settlement, that are not inconsistent with this Order. 
26. The Clerk shall enter Final Judgment, consistent with this Order, forthwith. 
27. Class Counsel shall serve a copy of this Final Order on all named parties or their counsel and the Settlement Administrator immediately upon receipt and the Settlement Administrator shall post a copy of this Final Order on the Settlement Website immediately upon receipt.  

IT IS SO ORDERED.  
Dated:  ____________________     __________________________________    
HAYWOOD S. GILLIAM JR.         
United States District Judge 

- 7 -            [PROPOSED] ORDER GRANTING FINAL APPROVAL 
 1275525.3                                                        OF CLASS SETTLEMENT 
CASE NO. 3:15-CV-258-HSG 

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 77 of 289

EXHIBIT 3

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 78 of 289

UNITED STATES DISTRICT COURT

 NORTHERN DISTRICT OF CALIFORNIA

 SAN FRANCISCO DIVISION 

NAPOLEON EBARLE, JEANNE                     Case No.  3:15-cv-258-HSG
STAMM, BRIAN LITTON, and REINER                 [PROPOSED] FINAL JUDGMENT
JEROME EBARLE on behalf of                      
themselves and all other similarly situated, 

Plaintiffs,                      
                                
v.                                 
                                
LIFELOCK, INC.,

                                Defendant.  
                         
    

Judgment is hereby entered consistent with the Court’s Order Granting Final Approval to Class Settlement dated __________, 20__.  This document constitutes a judgment and a separate document for purposes of Federal Rule of Civil Procedure 58(a).  

JUDGMENT APPROVED AS TO FORM BY:  

Dated:  ____________________                     __________________________________   
HAYWOOD S. GILLIAM
               United States District Judge 

-  1  -                                                   [PROPOSED] FINAL SETTLEMENT 
 1275526.2                                                                                                                                         CASE NO. 3:15-CV-258-HSG 

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 79 of 289

JUDGMENT ENTERED:  ______________, 201_ 
By:  CLERK OF THE UNITED STATES DISTRICT COURT 
FOR THE NORTHERN DISTRICT OF CALIFORNIA 

-  2  -                                                   [PROPOSED] FINAL SETTLEMENT 
 1275526.2                                                                                                                                         CASE NO. 3:15-CV-258-HSG 

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 80 of 289

EXHIBIT 4

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 81 of 289

If you were a member of a LifeLock identity theft protection plan at any time between September 1, 2010 and [preliminary approval], you are eligible for a cash payment from a class action settlement.
A federal court authorized this notice.  This isn’t a solicitation from a lawyer and you aren’t being sued.
		
	•
	A proposed settlement has been reached in a class action lawsuit that challenges representations LifeLock made regarding its identity theft protection plans and information security programs. LifeLock denies the allegations or that it did anything wrong.  The court has not decided who is right in the lawsuit.

		
	•
	If you were a member of a LifeLock identity theft protection plan at any time between September 1, 2010, and [Preliminary Approval Date], such that you could have asserted a claim arising from the types of violations alleged in the lawsuit, you are a Class Member and are eligible to submit a claim to receive a cash payment. If you enrolled in a LifeLock identity theft protection plan between January 1, 2012, and April 30, 2015, you are also a Subclass Member.

		
	•
	As a result of the settlement, LifeLock has agreed to pay $68 million to a settlement fund. All Class Members will be able to file claims for cash payments of up to $20. Subclass Members who do not exclude themselves from the settlement will receive automatic payments under the settlement, but will also receive an additional payment if they submit a valid claim.

		
	•
	Your legal rights are affected whether you act or do not act. Read this notice and the information on this Settlement Website carefully.

	
		
	Summary of Your Options and Legal Rights in this Settlement

	

Submit a Claim
	If you are a Class Member, you can submit a Claim Form online at www.EbarleClassSettlement.com, or mail the Claim Form found at www. EbarleClassSettlement.com to the address provided below. The deadline to submit a Claim Form is [DATE].  See Question 10 below for more details.

	

Automatic Payment to
Subclass Members
	If you are a Subclass Member, and do not exclude yourself from the settlement, you will automatically receive a cash payment if the settlement is approved. This automatic cash payment will be in addition to the amount you will receive if you submit a Claim Form.  See Question 9 below for more details.

	

Exclude Yourself from the Settlement
	You won’t receive a cash payment from the settlement. This is the only option that allows you to retain your right to bring another lawsuit against LifeLock about the claims in this lawsuit. The postmark deadline to exclude yourself is [DATE]. See Question 16 below for more details.

	

Do Nothing
	If the settlement is approved and you do nothing, you will be bound by the settlement terms and judgment and will not be able to later sue LifeLock about the claims in   this lawsuit. If you are a Subclass Member and do nothing, you will still receive an automatic cash payment. If you are not a Subclass Member and do nothing, you will not receive a cash payment. See Question 20 below for more details.

	

Object to the Settlement
	Write to the Court if you don’t like the settlement. You may object to the settlement and also submit a claim for a payment under the settlement. The postmark deadline to send an objection is [DATE].  See Question 18 below for more details.

	

Attend the Hearing
	The Court has set a hearing on [DATE] regarding the fairness of the settlement. You may appear at the hearing, but you don’t have to. You may hire your own attorney to appear for you.  See Questions 23-25 below for more details.

		
	•
	These rights and options, and the deadlines to exercise them, are explained in this notice.

		
	•
	The Court will decide whether to approve the settlement. Proposed payments to Class Members and Subclass Members who do not exclude themselves from the settlement will be made if the Court approves the settlement. Please be patient and check back to this website to find out when the cash payments may be available.

Questions? Call toll-Free 1 (855) 907-3140 or visit www.ebarleClasssettlement.Com
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Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 82 of 289

                                                                      What This Notice Contains

Basic  iNformatioN .....................................................................................................................................Page    3
1. Why is there a notice? ....................................................................................................................Page      3
2. What is the lawsuit about?...............................................................................................................Page      3
3. How does LifeLock respond to the allegations? ............................................................................Page      3
4. Has the Court decided who is right? ..............................................................................................Page      3
5. Why is this a class action?...............................................................................................................Page      3
6. Why is there a settlement?...............................................................................................................Page      3

Who is iN the settlemeNt?..............................................................................................................................Page    4
7. Who is included in the settlement?..................................................................................................Page      4

the settlemeNt’s BeNefits ............................................................................................................................Page    4
8. What benefits does the settlement provide? ...................................................................................Page      4
9. How do I get a cash payment?.........................................................................................................Page      4
10. How do I submit a Claim Form and what is the deadline? ..........................................................Page      4
11. What happens after a Claim Form is submitted?..........................................................................Page      5
12. How will payment amounts be calculated? ..................................................................................Page     5
13. Can I file more than one claim?....................................................................................................Page      5
14. When will I receive a cash payment? ...........................................................................................Page     5
15. What am I giving up if I do not exclude myself from the Settlement? ........................................Page      5

excludiNg Yourself from the ProPosed settlemeNt................................................................................................Page    5
16. How do I exclude myself from the Class? ...................................................................................Page      5
17. If I don’t exclude myself, can I sue LifeLock for the same thing later? ......................................Page    6

oBjectiNg to the ProPosed settlemeNt..............................................................................................................Page    6
18. How do I tell the Court if I don’t like the settlement?..................................................................Page      6
19. What’s the difference between objecting to the settlement and excluding myself from the Class?..........Page    7

if  You  do NothiNg ....................................................................................................................................Page    7
20. What happens if I do nothing at all?.................................................................................................Page      7

the laWYers  rePreseNtiNg You ......................................................................................................................Page    7
21. Do I have a lawyer representing me in the lawsuit?......................................................................Page      7
22. How will the Class Counsel be paid? ...........................................................................................Page      7

the court’s fairNess  heariNg ..........................................................................................................................Page    7
23. When and where will the Court decide whether to approve the settlement? ..................................Page  8 
24. Do I have to attend the hearing?......................................................................................................Page  8 
25. May I speak at the hearing?.........................................................................................................Page      8

gettiNg more iNformatioN......................................................................................................................Page    8
26. How do I get more information? ........................................................................................................Page      8

Questions? Call toll-Free 1 (855) 907-3140 or visit www.ebarleClasssettlement.Com
2

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 83 of 289

Basic iNformatioN

1.Why Is There A Notice?
A Court authorized this notice because you have a right to know about the proposed settlement of this class action lawsuit and about all of your options before the Court decides whether to give final approval to the settlement. This Settlement Website provides notice of and explains the lawsuit, the proposed settlement, your legal rights, what settlement benefits are available, who is eligible for them, and how to get them. If the Court approves the proposed settlement, cash payments will be made consistent with the settlement terms and the Court’s orders. You will be informed of the progress of the settlement on this Settlement Website
The United States District Court for the Northern District of California is overseeing this lawsuit.  The case is Ebarle et al. v. LifeLock, Inc., Case No. 3:15-CV-258-HSG (the “Lawsuit”).
The consumers who filed the Lawsuit are called Plaintiffs and Class Representatives and the company they sued, LifeLock, Inc. (“LifeLock”), is called the Defendant.

2.     What is the Lawsuit About?
The Lawsuit claims that LifeLock made misrepresentations which generally fall into four categories: (1) LifeLock’s promise to provide “comprehensive” services in detecting fraud; (2) Lifelock’s promise to provide timely and continuous alerts of potential fraud twenty four hours a day, seven days a week, three hundred sixty five days a year; (3) Lifelock’s promise regarding its information security program; and (4) LifeLock’s promise to provide a “$1 Million Total Service Guarantee,” which the Class Representatives allege purports to promise insurance in an amount up to $1,000,000 against identity theft. The Second Amended Complaint filed in the Lawsuit, which is available at www.EbarleClassSettlement.com, contains all of the allegations and claims asserted against LifeLock.
The Federal Trade Commission (“FTC”) has made similar allegations against LifeLock in a contempt proceeding related to a February 23, 2010, Consent Decree, which LifeLock agreed to enter (“FTC Contempt Action”). The FTC Contempt Action is currently pending in the Arizona District Court for the District of Arizona, in a matter entitled Federal Trade  Commission v. LifeLock, Inc., Case No. 2:10-cv-00530-JJT.

3.     How Does LifeLock Respond to the Allegations?
LifeLock expressly denies that it did anything wrong and does not admit or concede any actual or potential fault, wrongdoing, or liability in connection with any facts or claims that have been alleged against it in the Lawsuit.

4.     Has the Court Decided who is Right?
No.  The Court hasn’t decided which of the parties, Plaintiffs or LifeLock, is right.

5.     Why is this a Class Action?
In a class action, one or more people, called “Class Representatives,” (in this case, Napolean Ebarle, Jeanne Stamm, Brian Litton, and Renier Jerome Ebarle) sue on behalf of people who have similar claims. All of the people who have claims similar to the Class Representatives are members of the “Class” or “Class Members”.

6.     Why is there a Settlement?
The Court hasn’t decided in favor of either Plaintiffs or LifeLock. Instead, both sides agreed to the settlement. By agreeing to the settlement, the parties avoid the costs and uncertainty of a trial, and Class Members receive the benefits described in

Questions? Call toll-Free 1 (855) 907-3140 or visit www.ebarleClasssettlement.Com
3

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 84 of 289

this notice. The Class Representatives and the attorneys appointed to represent the class (called “Class Counsel”)  believe that the settlement is in the best interest of all Class Members.

Who is iN the settlemeNt?

7.     Who is Included in the Settlement?
You are a “Class Member” if you were a member of a LifeLock identity theft protection plan at any time between September 1, 2010 and [the date of the Preliminary Approval Order] and could have asserted a claim arising from the types of violations alleged in the lawsuit. You are also a “Subclass Member” if you enrolled in a LifeLock identity theft protection plan between January 1, 2012 and April 30, 2015.
LifeLock is excluded from the Class as well as any parent, subsidiary, affiliate, or controlled person of LifeLock, as well as the officers, directors, agents, servants or employees of LifeLock and the immediate family members of any such persons. Also excluded is any judge who may preside over the Lawsuit.
IFYOUWEREAMEMBEROFALIFELOCKIDENTITYTHEFTPROTECTIONPLANBETWEENSEPTEMBER 1, 2010 AND [PRELIMINARY APPROVAL ORDER DATE] BUT ARE UNSURE WHAT BENEFITS YOU ARE ELIGIBLE TO RECEIVE, WHETHER YOU ARE A SUBCLASS MEMBER OR WHAT YOUR OPTIONS ARE, YOU MAY CONTACT THE SETTLEMENT ADMINISTRATOR, AT 1 (855) 907-3140 OR CAN REVIEW THE SETTLEMENT DOCUMENTS ON THIS SETTLEMENT WEBSITE.

8.     What Benefits does the Settlement Provide ?
Approximately 6.8 Million Class Members are eligible for a cash payment. The settlement agreement is available at www. EbarleClassSettlement.com. If the proposed settlement is approved and becomes final, LifeLock has agreed to pay $68 million to a settlement fund. You are eligible for a cash payment from the settlement fund, if you’re a Class Member. See Question 7 to determine if you’re a Class Member. The $68 million settlement fund will be used to only to provide cash payments to Class Members.
For details about how to receive a cash payment and about how payments will be determined, see Questions 9-12 below.

9.     How do I get a cash payment?
All Class Members may submit a Claim Form at www.EbarleClassSettlement.com. Subclass Members who do not exclude themselves from the settlement will automatically receive a cash payment, regardless of whether they submit a Claim Form, but Subclass Members will receive an additional payment under the settlement if they submit a valid claim. If you are unsure about what benefits you may be eligible to receive, whether you are Class and/or Subclass Member, or what your options are, you may contact the Settlement Administrator, at 1 (855) 907-3140 or can review the settlement documents on this Settlement Website.
See Question 10 below, for instructions on how to submit a Claim Form.

10.     How do I submit a Claim Form and what is the Deadline?
You have two options for submitting a Claim Form:
		
	•
	Online:  You can submit a Claim Form online at www.EbarleClassSettlement.com using your Claim ID.

		
	•
	By mail: You can print and fill out the Claim Form that is available at www.EbarleClassSettlement.com or request that the Settlement Administrator mail you a Claim Form, and then mail your completed Claim Form (with postage) to:

Questions? Call toll-Free 1 (855) 907-3140 or visit www.ebarleClasssettlement.Com
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Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 85 of 289

Ebarle v. LifeLock, Inc. Settlement c/o GCG
PO Box 10248
Dublin, OH 43017-5748
You must follow the instructions and provide all of the required information on the Claim Form.
Online Claim Forms must be submitted by [DATE]. Claim Forms submitted by mail must be postmarked by [DATE].
If you fail to submit online or postmark a Claim Form by [DATE], your claim will be rejected.

11.     What happens after a Claim Form is submitted?
The Settlement Administrator supervising the cash payments will use LifeLock’s records and the information you provide on your Claim Form to calculate the amount of your cash payment consistent with the terms of the Settlement Agreement. If the Settlement Administrator needs more information, it may contact you directly.

12.     How will payment amounts be calculated?
Payment amounts will depend on two things:  how many people file valid claims, and the date you enrolled in a  LifeLock identity theft protection plan.
The Settlement Administrator will use LifeLock’s records and the information you provide on your Claim Form to determine this information.

13.     Can I file more than one claim?
If you were enrolled in a LifeLock identity theft protection plan between September 1, 2010, and [Preliminary Approval Date], you are entitled to submit one Claim Form.

14.     When will I receive a cash payment?
The Court will hold a Fairness Hearing on [date], 2016, to decide whether to approve the proposed settlement. If the Court approves the proposed settlement, the cash payments will be made approximately twenty one (21) days thereafter. This Settlement Website will be updated with current settlement information including if final approval is entered and the date on which cash payments will be made.  Please be patient.

15.     What am I giving up if I do not exclude myself from the Settlement?
If you don’t exclude yourself from the proposed settlement by following the process explained in Question 16, you will release (i.e., give up) all of the claims described in the Settlement Agreement, which is available at www.EbarleClassSettlement. com. That means that you will not be able to sue, continue to sue or be part of any other lawsuit against LifeLock about the Released Claims. It also means that all of the decisions by the Court will apply to you.
excludiNg Yourself from the ProPosed settlemeNt
If you want to keep the right to sue LifeLock on your own about the issues in this Lawsuit, then you must take steps to exclude yourself from the proposed settlement. This is sometimes referred to as excluding yourself from or opting out of the settlement.  If you exclude yourself, you are no longer part of the settlement and you won’t get a cash payment.

16.     How do I exclude myself from the proposed settlement?
If you don’t want to be part of the proposed settlement, you may exclude yourself by email or by writing to the Settlement

Questions? Call toll-Free 1 (855) 907-3140 or visit www.ebarleClasssettlement.Com
5

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 86 of 289

Administrator.  Your request must include the following:
		
	•
	Your full name and address;

		
	•
	If applicable, the name and address of any person claiming to be legally entitled to submit an exclusion request on your behalf and the basis for such legal entitlement; and

		
	•
	A statement that you want to be excluded from the class.

You must email or mail your exclusion request, postmarked or emailed by [DATE], to:
Ebarle v. LifeLock, Inc. Settlement c/o GCG
PO Box 10248
Dublin, OH 43017-5748
info@EbarleClassSettlement.com
You cannot exclude yourself from the proposed settlement by phone. A sample request for exclusion letter is available at www.EbarleClassSettlement.com.

17.     If I don't exclude myself, can I sue LifeLock for the same thing later?
No.  Unless you exclude yourself, you give up the right to sue LifeLock about the issues in the Lawsuit.

oBjectiNg to the ProPosed settlemeNt
You can tell the Court that you don’t agree with the settlement or some part of it, Class Counsel’s request for attorneys’ fees and expenses and/or the request for service awards for each of the Class Representatives. This is called objecting to the settlement.

18.     How do I tell the Court if I don't like the Settlement?
If you are a Class Member and don’t exclude yourself, you can object to any part of the settlement, the settlement as a whole, Class Counsel’s request for attorneys’ fees and expenses, and/or the request for service awards for each of the Class Representatives.  Any objection must be made in writing and include the following information:
		
	•
	The name of this case, which is Ebarle et al. v. LifeLock, Inc., Case No. 3:15-CV-258-HSG;

		
	•
	Your full name, address and telephone number;

		
	•
	If applicable, the name and address of any person claiming to be legally entitled to object on your behalf and the basis of such legal entitlement;

		
	•
	All grounds for your objection;

		
	•
	Whether you are represented by counsel, and if so the identity of such counsel;

		
	•
	Your signature (an attorney’s signature is not sufficient).

To be considered, your objection must be mailed to the Settlement Administrator: Ebarle v. LifeLock, Inc. Settlement, c/o GCG, PO Box 10248 Dublin, OH 43017-5748, postmarked no later than [DATE].
If you don’t send a timely or complete objection, you will waive all objections to the settlement, and won’t be allowed   to object to the settlement at the Fairness Hearing or otherwise.
Even if you object to the settlement you will be eligible for cash payments as set forth above in Questions 8-14; however,

Questions? Call toll-Free 1 (855) 907-3140 or visit www.ebarleClasssettlement.Com
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you will be bound by all terms of the proposed settlement if it is finally approved by the Court.

19.     What's the difference between objecting to the Settlement and Excluding myself from the Settlement?
You object to the settlement when you wish to remain a Class Member and be subject to the settlement, but disagree with some aspect of the settlement.  An objection allows your views to be heard in Court.
In contrast, excluding yourself from the proposed settlement means that you are no longer part of the proposed settlement and don’t want the settlement to apply to you even if the Court finally approves it. Once excluded from the proposed settlement, you lose any right to receive a cash payment from the settlement or to object to any aspect of the settlement because the case no longer affects you.
if You do NothiNg

20.     What happens if I do nothing at all?
If you do nothing and the Court grants final approval of the proposed settlement, you will be included in the settlement  and be bound by the release of claims in this settlement and will be giving up your rights to be part of any other lawsuit or make any other claim against LifeLock about the issues raised in the Lawsuit as described in Question 15. The Settlement Agreement, available at www.EbarleClassSettlement.com, describes all of the claims you will release (give up). If you do nothing and are a Subclass Member, you will automatically receive a cash payment. If you are not Subclass Member and do nothing, you will not receive a cash payment.
the laWYers rePreseNtiNg You

21.     Do I have a lawyer representing me in the lawsuit?
Yes. The Court has appointed lawyers to represent the Class Members in the Lawsuit. They are called “Class Counsel.” You won’t be charged for these lawyers. If you want to be represented by your own lawyer, you may hire one at your own expense.  The lawyers appointed as Class Counsel are:

Michael W. Sobol                        Randy Pulliam
      Lieff Cabraser Heimann & Bernstein, LLP                 Carney Bates & Pulliam, PLLC
   275 Battery Street, 29th Floor                         2800 Cantrell, Suite 510 
San Francisco, California  94111                       Little Rock, AR 72202

22.     How will the class counsel be paid?
Class Counsel intends to ask the Court to award attorneys’ fees and expenses of up to $10,200,000. LifeLock has agreed not to object to any request by Class Counsel provided it does not exceed $10,200,000 in total for attorneys’ fees and expenses.
Class Counsel will also ask the Court to award a $2,000 service award to each of the four (4) Class Representatives, to compensate them for their commitment and efforts on behalf of the Class Members in the Lawsuit. LifeLock has agreed not to object to any service award request provided it does not exceed $2,000 for each of the four (4) Class Representatives.
Class Counsel’s application for attorneys’ fees, expenses, and class representative service awards will be available at www. EbarleClassSettlement.com once filed.
The Court will determine the amount of attorneys’ fees, expenses, and service awards to award. Any attorneys’ fees, expenses, and service awards awarded by the Court will be paid by LifeLock and will not come out of the $68 million settlement fund.
the court’s fairNess heariNg
Questions? Call toll-Free 1 (855) 907-3140 or visit www.ebarleClasssettlement.Com
7

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The Court will hold a hearing (the “Fairness Hearing”) to decide whether to approve the proposed settlement and the request for Class Counsel’s attorneys’ fees, expenses and the Class Representatives’ service awards. You may attend and you may ask to speak, but you don’t have to.

23.     When and where will the Court decide whether to approve the settlement?
The Court will hold the Fairness Hearing at     :      a.m./p.m. on     , 201_, at the United States District Court for the Northern District of California, 450 Golden Gate Ave, 18th Floor, Courtroom 15, San Francisco, CA 94102. The hearing may be moved to a different date or time without notice, so check for updates on this website. At this hearing, the Court will consider whether the proposed settlement is fair, reasonable and adequate. The Court will also consider Class Counsel’s application for attorneys’ fees and expenses and for service awards for the Class Representatives. If there are objections, the Court will consider them at the hearing. After the hearing, the Court will decide whether to approve the settlement. We don’t know how long the decision will take.

24.     Do I have to attend the hearing?
No. You don’t have to attend the Fairness Hearing. Class Counsel will answer any questions the Court may have. If you or your personal attorney would like to attend the Fairness Hearing, you are welcome to do so at your expense. If you send a written objection, you don’t have to come to Court to talk about it. As long as you submit your written objection by [date], to the proper address, and it complies with the requirements set forth above, the Court will consider it.

25.     May I speak at the hearing?
You may ask the Court for permission to speak at the Fairness Hearing. If you intend to speak at the Fairness Hearing, you may, but you are not required to, file with the Court and serve by First-Class mail on Class Counsel and LifeLock’s Counsel, a Notice of Intention to Appear by [date] at the addresses below:

	
		
	class couNsellifelock’s couNsel

	Michael W. Sobol
Lieff, Cabraser, Heimann & Bernstein, LLP 275 Battery Street
29th Floor
San Francisco, CA 94111
	

Luanne Sacks
Sacks, Ricketts & Case LLP 177 Post Street, Suite 650 San Francisco, CA 94108

gettiNg more iNformatioN

26.     How do I get more information?
This notice summarizes the proposed settlement. You can find more details in the Settlement Agreement. You can get a copy of the Settlement Agreement, read other key case documents, and get more information on this website. You can  also call 1 (855) 907-3140 for more information. DO NOT CONTACT THE COURT, LIFELOCK OR LIFELOCK’S COUNSEL.

Questions? Call toll-Free 1 (855) 907-3140 or visit www.ebarleClasssettlement.Com
8

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EXHIBIT 5

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 90 of 289

UNITED STATES DISTRICT COURT

 NORTHERN DISTRICT OF CALIFORNIA

 SAN FRANCISCO DIVISION 

NAPOLEON EBARLE, JEANNE                     Case No.  3:15-cv-258-HSG
STAMM, BRIAN LITTON, and REINER                 [PROPOSED] ORDER GRANTING
JEROME EBARLE on behalf of                     PRELIMINARY PPROVAL OF CLASS 
themselves and all other similarly situated,                 SETTLEMENT 

Plaintiffs,                     Date: December 17, 2015
Time: 2:00 pm
v.                                 Location: Courtroom 15, 18th Floor
Judge: Hon. Haywood S. Gilliam
LIFELOCK, INC.,

                                Defendant.  
                         
    

[PROPOSED] ORDER GRANTING PRELIMINARY 
 1275528.4                                                                                                                       APPROVAL OF CLASS SETTLEMENT 
CASE NO. 3:15-CV-258-HSG 

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 91 of 289

This matter comes before the Court upon Plaintiffs’ Motion for Preliminary Approval of Class Settlement.  The Parties have entered into a Class Settlement Agreement, dated November 3, 2015 (the “Settlement”) which, if approved, would resolve the above captioned class action law suit (the “Action” or the “Class Action Lawsuit”).  Upon review and consideration of the motion papers and the Settlement and all exhibits thereto, including the proposed forms of notice to the Class and the proposed Claim Form, the Court finds that there is sufficient basis for: (1) granting preliminary approval of the Settlement; (2) provisionally certifying the Class and the Subclass for settlement purposes only; (3) appointing Class Counsel and Plaintiffs to represent the Class; (4) approving the Parties’ proposed notice program and forms of notice substantially similar to those forms attached to the Settlement, and directing that notice be disseminated to the Class pursuant to the notice program provided in the Settlement; (5) approving the Parties’ proposed Claim Form, and approving the procedures set forth in the Settlement for Class Members to submit claims, exclude themselves from the Class, and object to the Settlement; (6) appointing a Settlement Administrator to conduct the duties assigned to that position in the Settlement; (7) staying all non-Settlement related proceedings in the Action pending final approval of the Settlement; and (8) setting a hearing (the “Fairness Hearing”), at which the Court will consider: (a) whether to grant final approval of the Settlement; (b) Class Counsel’s application for attorneys’ fees and costs; and (c) any request for service award for the Plaintiffs. 
IT IS HEREBY ORDERED, ADJUDGED AND DECREED THAT: 
1. Capitalized terms not otherwise defined herein shall have the same meaning as set forth in the Settlement. 
2. The Court has jurisdiction over this matter pursuant to 28 U.S.C. § 1332, and has personal jurisdiction over the Parties.  Venue is proper in this District. 
3. This Action is provisionally certified as a class action, for the purposes of settlement only, pursuant to Federal Rules of Civil Procedure 23(a), 23(b)(3) and 23(e).  The Class is defined as follows:  

All members of a LifeLock identity theft protection plan in the United States at any time between September 1, 2010 and the date of the Preliminary Approval Order.     

- 1 -          [PROPOSED] ORDER GRANTING PRELIMINARY 
 1275528.4                                                                                                                       APPROVAL OF CLASS SETTLEMENT 
CASE NO. 3:15-CV-258-HSG 

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The Subclass is defined as follows:  

All individuals who enrolled in a LifeLock identity theft protection plan in the United States at any time between January 1, 2012, and April 30, 2015.   
Excluded from the Class are Defendant, any parent, subsidiary, affiliate, or controlled person of Defendant, as well as the officers, directors, agents, servants or employees of Defendant and the immediate family members of any such person.  Also excluded is any judge who may preside over this cause of action. 
4. Certification of the Class and Subclass shall be solely for settlement purposes and without prejudice to the Parties in the event the Settlement is not finally approved by this Court or otherwise does not take effect. 
5. Pursuant to Federal Rule of Civil Procedure 15(a)(2), and for purposes of, and solely in connection with, the Settlement, the Court grants the Plaintiffs’ unopposed Motion for Leave to Amend their Complaint to file their Second Amended Complaint (“SAC”).  The SAC is deemed filed as of the date of this Preliminary Approval Order.  
6. In support of this Preliminary Approval Order, the Court conditionally and preliminarily finds that: (a) the Class Members are so numerous that joinder of all members is impracticable; (b) there are questions of law and fact common to the Class Members, each of whom could have asserted the types of claims raised in the Action, and these questions predominate over any questions affecting individual Class Members; (c) the named Class Representatives’ claims are typical of the claims of the Class Members; (d) the named Class Representatives and Class Counsel identified below are able to adequately represent the Class Members; and (e) class-wide treatment of the disputes raised in the SAC is superior to other available methods for adjudicating the controversy. 
7. The Court preliminarily approves the proposed Settlement as fair, reasonable and adequate, entered into in good faith, free of collusion and within the range of possible judicial approval. 

- 2 -          [PROPOSED] ORDER GRANTING PRELIMINARY 
 1275528.4                                                                                                                       APPROVAL OF CLASS SETTLEMENT 
CASE NO. 3:15-CV-258-HSG 

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8. The Court appoints the following as Class Counsel: Randall K. Pulliam and Hank Bates of Carney Bates & Pulliam, PLLC, and Michael W. Sobol of Lieff, Cabraser, Heimann & Bernstein, LLP.  
9. The Court appoints Plaintiffs Napolean Ebarle, Jeanne Stamm, Brian Litton, and Renier Jerome Ebarle as class representatives for the Class.    
10. The Court appoints Garden City Group, LLC to serve as the Settlement Administrator, and directs them to carry out all duties and responsibilities of the Settlement Administrator specified in the Settlement. 
11. The Court approves the program for disseminating notice to the Class set forth in the Settlement (the “Notice Program”).  The Court approves the form and content of the proposed forms of notice, in the forms attached to the Settlement as Exhibits 4 and 6.  The Court finds that the proposed forms of notice are clear and readily understandable by Class Members.  The Court finds that the Notice Program, including the proposed forms of notice, constitutes the best notice practicable under the circumstances, constitutes valid, due and sufficient notice to the Class in full compliance with the requirements of applicable law, including Federal Rule of Civil Procedure 23 and the Due Process Clause of the United States Constitution, and is the only notice to the Class of the Settlement that is required. 
12. The Court approves the form and content of the proposed Claim Form, in the form attached to the Settlement as Exhibit 1, and approves the procedures set forth in the Settlement for Class Members to submit Claims. 
13. Pursuant to the terms of the Settlement, to the extent LifeLock has not already done so, three (3) business days after entry of this Order, LifeLock shall provide to the Settlement Administrator the Class Data for the Settlement Administrator’s use in disseminating notice and processing Claims.  The Class Data shall identify each Class Member’s name, last known address and/or last known email address, and date of enrollment in a LifeLock identity theft protection plan. 
14. The “Notice Date” shall be thirty (30) days following the entry of this Order. 
15. By no later than the Notice Date, the Settlement Administrator shall send the Summary Class Notice, in the form approved by the Court, to Class Members via email for those  

- 3 -          [PROPOSED] ORDER GRANTING PRELIMINARY 
 1275528.4                                                                                                                       APPROVAL OF CLASS SETTLEMENT 
CASE NO. 3:15-CV-258-HSG 

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Class Members for whom an email address is available and via First Class U.S. Mail, proper postage prepaid, for those Class Members for whom an email address is not available.  The subject line for all emails covered by this paragraph shall be: Notice of Class Action Settlement.  
16. The Settlement Administrator shall update the mailing addresses in the Class Data through the National Change of Address Database prior to sending any Summary Notice via First Class U.S. Mail, proper postage prepaid.  The Settlement Administrator shall perform a single Skip Trace using information identifying the Class Members, as necessary, to conduct an address update with respect to any Summary Notice sent via First Class U.S. Mail and returned to the Settlement Administrator as undeliverable not bearing a forwarding address using an industry accepted source such as Accurint and shall send the Summary Notice to the mailing address identified by the Skip Tracing.  The Settlement Administrator shall resend via First Class U.S. Mail, proper postage prepaid, the Summary Notice to the new address for each such Class Member within three (3) business days of obtaining each such new address.   
17. Any mailed Summary Notice returned to the Settlement Administrator as undelivered and bearing a forwarding address shall be re-mailed by the Settlement Administrator within three (3) business days following receipt of the returned mail.  Any emailed Summary Notice that bounces back or is returned to the Settlement Administrator as undeliverable after three (3) unsuccessful delivery attempts shall be mailed by the Settlement Administrator if a mailing address is also provided in the Class Data.  If no mailing address is provided in the Class Data, the Settlement Administrator shall perform a single Skip Trace using information identifying the Class Member, as necessary, to conduct an address update to allow the Summary Notice to be sent via U.S. Mail, proper postage prepaid.  The Settlement Administrator shall send the Summary Notice to any mailing or physical address identified by the Skip Tracing within seven (7) business days following receipt of the bounced back or returned as undeliverable email enclosing the Summary Notice.      
18. By no later than the Notice Date, the Settlement Administrator shall post the Long Form Notice, in the form approved by the Court, on the Settlement Website. 
19. As soon as practicable following the entry of the Preliminary Approval Order and, in all events, by no later than the Notice Date, the Settlement Administrator shall cause the

- 4 -          [PROPOSED] ORDER GRANTING PRELIMINARY 
 1275528.4                                                                                                                       APPROVAL OF CLASS SETTLEMENT 
CASE NO. 3:15-CV-258-HSG 

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Summary Notice to be published in publication and media outlets as agreed upon by the Parties.   
20. The Settlement Administrator shall establish and maintain an Internet website, at the web address www.ebarleclasssettlement.com (“Settlement Website”) where Class Members can obtain further information about the terms of this Settlement, their rights, important dates and deadlines, and related information.  Class Members shall also be able to submit a Claim Form electronically via the Settlement Website.  The Settlement Website shall include, in PDF format, the SAC, the Settlement, the Motion for Preliminary Approval, the Preliminary Approval Order, the Class Notice, Class Counsel’s application for attorneys’ fees and costs (after it is filed), the Final Approval Order (after it is entered), and other case documents as agreed upon by the Parties and/or required by the Court and shall be operational and live by no later than thirty (30) days following entry of the Preliminary Approval Order.  The Settlement Website shall be optimized for display on mobile phones.  The Settlement Administrator shall maintain the Settlement Website as operational and shall not take it down until thirty (30) days after the Payment Date.  Within five (5) business days after the Settlement Website is taken down, the Settlement Administrator shall transfer ownership of the URL for the Settlement Website to LifeLock.  
21. The Settlement Administrator shall establish and maintain a toll-free telephone number (“Toll-Free Number”) where Class Members can obtain further information about the Settlement and their rights and request that a hard copy Claim Form or Long Form Notice be mailed to them.  The Toll-Free Number shall be operational and live by no later than thirty (30) days following entry of the Preliminary Approval Order. 
22. By no later than seventy five (75) days after the Notice Date, the Settlement Administrator shall file with the Court declaration(s) detailing the scope, methods, and status of the Notice Program. 
23. Class Members who wish to submit a Claim shall have the option of submitting Claim Forms online via the Settlement Website or by mail.  Claim Forms submitted online must be submitted by no later than sixty (60) days following the Notice Date (hereinafter the “Claim Deadline”).  Claim Forms submitted by mail must be postmarked no later than the Claim Deadline.

- 5 -          [PROPOSED] ORDER GRANTING PRELIMINARY 
 1275528.4                                                                                                                       APPROVAL OF CLASS SETTLEMENT 
CASE NO. 3:15-CV-258-HSG 

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24. Any Class Member who wishes to be excluded from the Class must email or mail a written request for exclusion to the Settlement Administrator at the address provided in the Class Notice, postmarked no later than forty-five (45) days following the Notice Date, and must include: (a) their full name and address and if applicable the name and address of any person claiming to be legally entitled to submit an exclusion request on behalf of the Class Member and the basis for such legal entitlement; and (b) a statement that clearly indicates that he/she wants to be excluded from the Class. 
25. If the Settlement is finally approved and becomes effective, any Class Member who does not send a timely and valid request for exclusion shall be a Settlement Class Member and shall be bound by all subsequent proceedings, orders, and judgments in the Action, including, but not limited to, the Release, even if he or she has litigation pending or subsequently initiates litigation against LifeLock relating to the claims and transactions released in the Action.   
26. Any Class Member or person legally entitled to act on his or her behalf may object to the Settlement, to Class Counsel’s request for attorneys’ fees and expenses (“Fee Application”), and/or to any request for service awards for the Plaintiffs.  To be considered, an objection must be made in writing, must be mailed to the Settlement Administrator at the address provided in the Class Notice, postmarked no later than forty-five (45) days following the Notice Date, and must include the following: (a) the name of the Action (Ebarle v. LifeLock, Inc., No. 15-cv-00258-HSG); (b) the objector’s full name, address and telephone number; (c) if applicable, the name and address of any person claiming to be legally entitled to object on behalf of a Class Member and the basis of such legal entitlement; (d) all grounds for the objection; (e) whether the objector is represented by counsel and, if so, the identity of such counsel; and (f) the objector’s signature.   
27. Any Class Member who submits a timely and valid written objection may appear at the Fairness Hearing, either in person or through personal counsel hired at the Class Member’s own expense.  Any Class Member who does not submit a timely and valid objection shall be deemed to have waived all objections and shall forever be foreclosed from making any objection to the fairness, adequacy or reasonableness of the Settlement and any Final Order and Final Judgment entered approving it, Class Counsel’s Fee Application, or any request for Service  

- 6 -          [PROPOSED] ORDER GRANTING PRELIMINARY 
 1275528.4                                                                                                                       APPROVAL OF CLASS SETTLEMENT 
CASE NO. 3:15-CV-258-HSG 

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Awards for the Plaintiffs.   
28. The Settlement Administrator shall promptly after receipt provide to Class Counsel and LifeLock’s Counsel copies of any requests for exclusion and objections, including any related correspondence.  
29. LifeLock shall pay to the Settlement Administrator all reasonable costs associated with the administration of the Settlement, distribution of Class Notice, and any other tasks assigned to the Settlement Administrator by the Settlement, this Preliminary Approval Order, by LifeLock and the Class Counsel’s mutual agreement in writing, or by this Court.  The Settlement Administrator shall not be paid from the Settlement Fund. 
30. The Court directs that the Fairness Hearing be scheduled for ____________, 2016, at __o’clock __.m. to assist the Court in determining whether the Settlement should be finally approved as fair, reasonable and adequate to the Settlement Class Members; whether Final Judgment should be entered dismissing the Action with prejudice; whether Class Counsel’s Fee Application should be approved; and whether any request for Service Awards for the Plaintiffs should be approved. 
31. The Parties shall file any motions in support of final approval of the Settlement by no later than 75 days following the Notice Date.  Class Counsel shall file their Fee Application and any Request for Plaintiff Service Awards by no later than thirty (30) days following the Notice Date.  After it is filed, Class Counsel’s Fee Application and Request for Plaintiff Service Awards shall be posted on the Settlement Website.  
32. The Parties shall file any responses to any Class Member objections, and any reply papers in support of final approval of the Settlement or Class Counsel’s Fee Application or request for Plaintiff service awards, by no later than 75 days following the Notice Date. 
33. The Court reserves the right to modify the date of the Fairness Hearing and related deadlines set forth herein.  In the event the Fairness Hearing is moved, the new date and time shall be promptly posted on the Settlement Website by the Settlement Administrator. 
34. This Order shall become null and void and shall be without prejudice to the rights of the Parties, all of whom shall be restored to their respective positions existing immediately before the Court entered this Order, if: (a) the Settlement is not finally approved by the Court, or

- 7 -          [PROPOSED] ORDER GRANTING PRELIMINARY 
 1275528.4                                                                                                                       APPROVAL OF CLASS SETTLEMENT 
CASE NO. 3:15-CV-258-HSG 

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 98 of 289

does not become final, pursuant to the terms of the Settlement; (b) the Settlement is terminated in accordance with the Settlement; or (c) the Settlement does not become effective pursuant to the terms of the Settlement for any other reason. In any such case, any amounts transferred into the Settlement Fund from the Court’s Registry in the FTC Action pursuant to paragraph 57 of the Settlement shall be returned, with any interest accrued thereon, to the Court’s Registry in the FTC Action.     
35. If the Settlement does not become final and effective pursuant to the terms of the Settlement, the Class Representatives, the Class Members, and LifeLock shall be returned to their respective statuses as of the date immediately prior to the execution of the Settlement, and this Preliminary Approval Order shall have no force or effect, and neither this Preliminary Approval Order nor the Settlement shall be construed or used as an admission, concession, or declaration by or against LifeLock of any fault, wrongdoing, breach, or liability, or be construed or used as an admission, concession, or declaration by or against any of the Plaintiffs or Class Members that their claims lack merit or that the relief requested is inappropriate, improper, or unavailable, or as a waiver by any party of any defenses or claims he, she, or it may have in this Action or in any other lawsuit, and neither shall be admissible in evidence or usable for any purpose whatsoever in the Action, any proceeding between the Parties, or in any action related to the Released Claims or otherwise involving the Parties, Class Members, the Federal Trade Commission, any State Attorney General, or any Released Party. 
36. Pending the final determination of whether the Settlement should be approved, all proceedings in this Action, except as may be necessary to implement the Settlement or comply with the terms of the Settlement, are hereby stayed.   
37. Pending the final determination of whether the Settlement should be approved, Plaintiffs and each Class Member, and any person purportedly acting on behalf of any Class Member(s), are hereby enjoined from commencing, pursuing, maintaining, enforcing or prosecuting, either directly or indirectly, any Released Claims in any judicial, administrative, arbitral or other forum, against any of the Released Parties, provided that this injunction shall not apply to the claims of any Class Members who have timely and validly requested to be excluded from the Class.  Such injunction shall remain in force until Final Settlement Date or until such 

- 8 -          [PROPOSED] ORDER GRANTING PRELIMINARY 
 1275528.4                                                                                                                       APPROVAL OF CLASS SETTLEMENT 
CASE NO. 3:15-CV-258-HSG 

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time as the Parties notify the Court that the Settlement has been terminated.  This injunction is necessary to protect and effectuate the Settlement, this Preliminary Approval Order and this Court’s authority regarding the Settlement, and is ordered in aid of this Court’s jurisdiction and to protect its judgments.       
38. Class Counsel, LifeLock and the Settlement Administrator are directed to carry out their obligations under the Settlement and this Preliminary Approval Order.  
39. The following chart summarizes the dates and deadlines set by this Order: 
	
		
	Date
	Event

	Three (3) business days after entry of Preliminary Approval Order
	Deadline for LifeLock to provide Class Data to Settlement Administrator

	Ten (10) days after filing of Preliminary Approval Motion
	Deadline for Settlement Administrator to provide notice to federal or state officials per U.S.C. § 1715

	Ten (10) days after entry of Preliminary Approval Order (or within three (3) calendar days after entry of Final Approval Order if money not released from Court’s Registry in the FTC Action)
	LifeLock shall pay to the Settlement Administrator the sum of Sixty-Eight Million Dollars ($68,000,000.00) to create the Settlement Fund

	Thirty (30) days after entry of Preliminary Approval Order
	Notice Date and deadline for the Settlement Website and Toll-Free Number to go live 

	Thirty (30) days after Notice Date   
	Deadline for Class Counsel to file application for Attorneys’ Fees and Expenses and request for Service Awards 

	Forty-five (45) days after Notice Date 
	Objection, Opt-Out Deadline 

	Sixty (60) days after Notice Date   

	Claim Deadline

	Ten (10) days after notification from Settlement Administrator that more than two percent (2%) of the Class has requested exclusion 
	Deadline for LifeLock to notify Class Counsel and the Court that it is cancelling the settlement 

	Fifty-five (55) days after Notice Date 
	Settlement Administrator to provide to Class Counsel and LifeLock’s Counsel a final list of Class Members who requested exclusion or objected 

	Seventy-five (75) days after Notice Date 
	Settlement Administrator to provide and Class Counsel to file a declaration detailing the scope, method, and status of the Class Notice program and the Claim process.

	Seventy-five (75) days after Notice Date 
	Deadline for Final Approval Motion; and for the parties to provide any responses to Settlement Objections 

	One business day after entry of the Final Approval Order 
	Final Settlement Date 

	Twenty (20) days after the Final Settlement Date, or earlier if agreed upon by parties.
	Payment Date (i.e., Deadline for Settlement Administrator to Disburse Settlement Fund) 

	Thirty (30) days after Payment Date  
	Settlement Website taken down 

	Thirty-five (35) days after Payment Date 
	Settlement Administrator to transfer Settlement Website URL to LifeLock  

	One hundred and twenty (120) days after Payment Date 
	Settlement checks expire

- 9 -          [PROPOSED] ORDER GRANTING PRELIMINARY 
 1275528.4                                                                                                                       APPROVAL OF CLASS SETTLEMENT 
CASE NO. 3:15-CV-258-HSG 

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 100 of 289

	
		
	One hundred and twenty (120) days after the date appearing on second payment checks
	Any checks issued as further distribution expire

	One hundred and eighty (180) days after Final Settlement Date
	Deadline for Class Counsel to return documents produced by LifeLock

	One (1) year plus thirty (30) days after Payment Date
	Deadline for Settlement Administrator to return documents received from Class Counsel or LifeLock's Counsel

IT IS SO ORDERED.  
Dated:  ____________________     __________________________________    
HAYWOOD S. GILLIAM JR.         
United States District Judge 

- 10 -          [PROPOSED] ORDER GRANTING PRELIMINARY 
 1275528.4                                                                                                                      APPROVAL OF CLASS SETTLEMENT 
CASE NO. 3:15-CV-258-HSG 

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EXHIBIT 6

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 102 of 289

From:    EbarleClassSettlement@tgcginc.com
Sent:    Tuesday, November 03, 2015 2:37 PM
To:
Subject:    Court Authorized Notice of Settlement

If you were a member of a LifeLock identity theft protection plan at any time between September 1, 2010, and [PRELIMINARY APPROVAL DATE], you are eligible to receive a cash payment.
The sole purpose of this notice is to inform you of the proposed settlement so that you may decide what to do.

WHAT IS THIS CASE ABOUT? A proposed settlement has been reached in the nationwide class action lawsuit, Ebarle, et al. v. LifeLock, Inc., Case. No. 3:15-CV-00258 (HSG) (“Lawsuit”). This Lawsuit challenges representations LifeLock made regarding its identity theft protection plans and information security program. LifeLock denies all allegations or that it did anything wrong. Under the proposed settlement, Lifelock has agreed to pay $68 million to a settlement fund.

WHO IS INCLUDED? If you were a member of a LifeLock identity theft protection plan at any time between September 1, 2010, and [Preliminary Approval Date], such that you could assert a claim arising from the types of violations alleged in the lawsuit, you are a Class Member. If you enrolled in a LifeLock identity theft protection plan between January 1, 2012, and April 30, 2015, you are also a Subclass Member.

HOW DO I GET A CASH PAYMENT IF THE SETTLEMENT IS APPROVED? All Class members may submit a Claim Form to receive a pro rata share of the allocated net settlement amount of up to $20 by either (1) Filing a claim online using your Claim ID; or (2) Printing a Claim Form, filling it out and mailing it (with postage) to the address listed on the Claim Form. Claim Forms must be submitted online or postmarked by [DATE]. Subclass Members who do not exclude themselves from the settlement will receive a cash payment regardless of whether they submit a claim, but will receive an additional payment under the Settlement if they submit a valid claim. Your Claim ID is: [Insert Claim ID Here].

YOUR OTHER OPTIONS. If you don’t want to be bound by the settlement and any judgment in the Lawsuit, you can exclude yourself by sending a written request no later than [DATE]. If you exclude yourself, you won’t get a cash payment. If you don’t exclude yourself and the settlement is approved, you will be bound by its terms and cannot later sue LifeLock about the claims in the Lawsuit. If you don’t exclude yourself, you may object to the Settlement or the request for fees by the attorneys appointed by the Court to represent the Class (“Class Counsel”) or any service award to any of the four individuals who represent the Class in the Lawsuit (“Class Representatives”). Any objection must be made in writing and postmarked before [DATE]. The Court will hold a hearing on [DATE], 2016, at [TIME], to consider whether to approve: (1) the settlement; (2) up to $10.2 million in attorneys’ fees and expenses to Class Counsel; and (3) service awards of $2,000 to each Class Representative. You may appear at the hearing, but you don’t have to. You may hire your own attorney to appear for you.

For more information or to submit a claim, visit www.ebarleclasssettlement.com or call 1 (855) 907-3140.
A federal court authorized this notice. This isn’t a solicitation from a lawyer. You aren’t being sued.

1

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 103 of 289

If you wish to UNSUBSCRIBE from future email messages from the Claims Administrator with regard to this Settlement, please click on this link.

2

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Ebarle, et al. v. LifeLock, Inc.
c/o GCG
P.O. Box 10248
Dublin, OH 43017-5748

Forwarding Service Requested

1234567890
JANE CLAIMANT
123 4TH AVE
APT 5
SEATTLE, WA 67890
Claim No: LL2011111111
Control No: 1234567890

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Class Action Settlement Notice
If you were a member of a LifeLock identity theft protection plan at any time between September 1, 2010, and [PRELIMINARY APPROVAL DATE], you are eligible to receive a cash payment.
The sole purpose of this notice is to inform you of the proposed settlement so that you may decide what to do.

	
		
	WHAT IS THIS CASE ABOUT? A proposed  settlement  has been reached in the nationwide class action lawsuit, Ebarle, et    al.
v. LifeLock, Inc., Case. No. 3:15-CV-00258 (HSG) (“Lawsuit”). This Lawsuit challenges representations LifeLock made regarding its identity theft protection plans and information security program. LifeLock denies all allegations or that it did anything wrong.  Under the proposed settlement, Lifelock has agreed to pay $68 million to a  settlement fund.
WHO IS INCLUDED? If you were a member of a LifeLock identity theft protection plan at any time between September 1, 2010, and [Preliminary Approval Date], such that you could assert  a claim arising from the types of violations alleged in the lawsuit, you are a Class Member. If you enrolled in a LifeLock identity theft protection plan between January 1, 2012, and April 30, 2015, you are also a Subclass Member.
HOW    DO    I    GET    A    CASH    PAYMENT    IF       THE
SETTLEMENT IS APPROVED? All Class members may submit a Claim Form to receive a pro rata share of the  allocated net settlement amount of up to $20 by either (1) Filing a claim online using your Claim ID; or (2) Printing a Claim Form, filling it out and mailing it (with postage) to the address listed on the Claim Form. Claim Forms must be submitted online or postmarked by [DATE]. Subclass Members who do not exclude themselves   from  the   settlement   will   receive   a   cash payment
	regardless of whetherthey submit a claim, but will receive an additional payment under the Settlement if they submit a valid claim. Your Claim ID is: 11111111
YOUR OTHER OPTIONS. If you don’t want to be bound by the settlement and any judgment in the Lawsuit, you can exclude yourself by sending a written request no later than [DATE]. If you exclude yourself, you won’t get a cash payment. If you  don’t  exclude yourself and the settlement is approved, you will be bound by its terms and cannot later sue LifeLock about the claims in the Lawsuit. If you don’t exclude yourself, you may object to the Settlement or the request for fees by the attorneys appointed by the Court to represent the Class (“Class Counsel”) or any service award to any of the four individuals who represent the Class in the Lawsuit (“Class Representatives”). Any objection must be made in writing and postmarked before [DATE]. The Court will hold a hearing on [DATE], 2016, at [TIME], to consider whether to approve: (1) the settlement; (2) up to $10.2 million in attorneys’ fees and expenses to Class Counsel; and (3) service awards of $2,000 to each Class Representative. You may appear at the hearing, but you don’t have to.  You may hire your own attorney to appear for you.
For more information or to submit a claim, visit www.ebarleclasssettlement.com or call 1 (855) 907-3140.
A federal court authorized this notice. This isn't a solicitation from a lawyer. You aren't being sued.

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EXHIBIT 7

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CARNEY BATES & PULLIAM, PLLC 
Joseph Henry (“Hank”) Bates (CA #167688) 
hbates@cbplaw.com 
Randall K. Pulliam 
rpulliam@cbplaw.com 
One Cantrell Building 
2800 Cantrell, Suite 510 
Little Rock, AR  72212 
Telephone:  (501) 312-8500 
Facsimile:  (501) 312-8505  

LIEFF CABRASER HEIMANN & BERNSTEIN, LLP 
Michael W. Sobol (CA #194857) 
msobol@lchb.com 
RoseMarie Maliekel (CA #276036) 
rmaliekel@lchb.com 
275 Battery Street, 29th Floor 
San Francisco, CA  94111-3339 
Telephone:  (415) 956-1000 
Facsimile:  (415) 956-1008 

Attorneys for Plaintiffs  

UNITED STATES DISTRICT COURT

 NORTHERN DISTRICT OF CALIFORNIA

NAPOLEON EBARLE, JEANNE                     Case No.  3:15-cv-258
STAMM, BRIAN LITTON, and REINER                 
JEROME EBARLE on behalf of                     SECOND AMENDED CLASS ACTION 
themselves and all other similarly situated,                 COMPLAINT

Plaintiffs,                     1. VIOLATIONS OF THE ARIZONA
CONSUMER FRAUD ACT (ARIZ. REV.
v.                                STAT. § 44-1522(A))
                                
LIFELOCK, INC.,                        2. BREACH OF CONTRACT
                                
                                Defendant.                      3. DECLARTORY JUDGMENT
                         
                                    4. UNJUST ENRICHMENT

COMES NOW, Plaintiffs Napoleon Ebarle, Jeanne Stamm, Brian Litton, and Reiner Jerome Ebarle (“Plaintiffs”), who bring this Complaint against Defendant LifeLock, Inc. (“Defendant” or “LifeLock” or the “Company”), and allege as follows: 

1279432.1                                                                             AMENDED CLASS ACTION COMPLAINT 
CASE NO. 3:15-CV-258 

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 INTRODUCTION 
1. In today’s technologically driven and connected world, the fear of identity theft preys on American consumers.  Notably, however, there is a significant divide between an average consumer’s sensitivities to this fear and his or her comprehension of the practical tools necessary to combat the threat of identity theft in a realistic manner.  This chasm between phobia and comprehension has created an opportunity for unscrupulous companies to exploit concerned American consumers.
2. Capitalizing on this disconnect between fear and knowledge, LifeLock falsely represents and/or misleads consumers into believing its subscription based services will thwart criminals from stealing their personal information.  This consumer class action is brought to redress LifeLock’s false, misleading and deceptive activities. 
3. In a nutshell, LifeLock’s material misrepresentations and omissions fall into two broad categories:  (a) LifeLock’s promise to provide services that the Company cannot provide as either a practical or a legal matter, and (b) LifeLock’s promise to provide specific services and/or results which it falls short in delivering.  Indeed, far from its claim that the Company provides services that banks and credit card companies cannot, LifeLock does an inferior job of providing redundant services that these entities provide, oftentimes for free. 
4. At its core, LifeLock represents that it is the “leading provider” of “comprehensive” and “proactive identity theft protection services for consumers and identity risk and credit worthiness assessment for enterprise.”  The foundation of its purported “comprehensive” and “proactive” services, and its representations to its customers in both marketing and contractual materials, includes 6 pillars.  Yet, each of these 6 pillars is flawed: 
i. “comprehensive” network, which is in reality miniscule in comparison to the number of banking and financial institutions; 
ii. timely and continuous 24/7/365 “alert” services, which, in truth, were so fraught with wide-scale problems that the Company instituted a code freeze policy; 
iii. patented alert technology that purports to “stop thieves before they do damage,” which, in the simplest terms, overstates the benefits of and the results achieved by LifeLock; 
iv. protection that “watches out for you in ways banks and credit card companies just 

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     can’t;” however, in truth, other banks and credit card companies provide a superior product and they provide it for free; 
v. statistical analyses on the rising trends in identity theft; however, a closer review of current data reveals that the incidence of new account fraud-the mainstay of LifeLock’s services- had actually declined in 2013, meaning LifeLock’s use of such data amounts to nothing more than a scare tactic; 
vi. $1 Million Total Service Guarantee; which is in actuality a clever marketing ploy that is essentially worthless. 
5. In short, LifeLock purports to provide sweeping and superior identity theft protection services, when, in fact, its services are limited in scope and effectiveness and inferior to services offered by other credit card companies for free. 
6. LifeLock’s unsavory and deceptive practices are nothing new.  Indeed, as recent as 2010, the Federal Trade Commission (“FTC”) and 35 Attorneys General brought an action (the “FTC Action”) alleging that LifeLock made material misrepresentations and/or omissions of material fact in violation of Section 5(a) of the FTC Act by representing and/or creating the impression, among others, that (a) LifeLock stops identity theft before it happens, (b) LifeLock offers a proven solution to identity theft, and (c) LifeLock guarantees identity-theft from ever happening.  As a result of the FTC Action LifeLock was permanently enjoined from “misrepresenting, in any manner, expressly or by implication” that its product prevents misuse of personal data, the effectiveness or scope of its services, and the risk of identity theft to consumers, among other things.  In addition, LifeLock was forced to pay out approximately $12 million.  Notwithstanding, LifeLock continues, 5 years later, to engage in the same fundamental, deceptive practices in marketing to new customers and in inducing existing customers to renew the service on a monthly or annual basis.      
7. LifeLock’s subscription-based services are governed by, among other things, LifeLock’s Service Terms and Conditions (“Service Terms”), which specifically provides that  
The Service Terms and any Services provided hereunder will be governed by the laws of the State of Arizona, without regard to any laws that would direct the choice of another state’s laws and, where applicable, will be governed by the federal laws of the United States.  
As such, class-wide application of Arizona law is appropriate. 

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8. Generally, this class action alleges that Defendant has engaged, on an ongoing and continuous basis, in deceptive marketing and sales practices in connection with its subscription based membership plans in violation of the Arizona Consumer Fraud Act, Ariz. Rev. Stat. § 441522 (A), as well as breached its contract with its consumers.  As customers who have paid LifeLock’s periodic subscription fees (“Membership Fees”) at all relevant times hereto, Plaintiffs bring this action on behalf of a national class of consumers who paid Membership Fees after January 19, 2009. 
9. More particularly, Plaintiffs allege that LifeLock has engaged in a fraudulent and/or misleading course of conduct by making material misrepresentations and/or omissions that LifeLock’s services (i) are “comprehensive,” (ii) provide timely and continuous “alert” services, (iii) are founded on patented alert technology that purports to “stop thieves before they do damage,” (iv) provide protection that “watches out for you in ways banks and credit card companies just can’t;” and (v) $1 Million Total Service Guarantee.  In addition, LifeLock falsely and/or misleadingly represents the risk of identity theft to consumers.  Contrary to LifeLock’s representations and/or omissions, LifeLock’s network covers an estimated 3% of reported banking institutions; LifeLock’s “alert” services are teeming with wide-scale problems, such that the Company instituted regular code freezes; LifeLock’s services cannot as a practical or legal matter fulfill and/or achieve the benefits promised; LifeLock’s services provide an inferior product that, in substance, offer little to no value; the risk of new account fraud was less than 1%, meaning LifeLock’s principle service is inapplicable to 99% of American consumers; and LifeLock’s $1 Million Total Service Guarantee is essentially worthless. 
10. Upon information and belief, as a result of LifeLock’s contractual breach and its unfair, deceptive, and unconscionable practices, Defendant has amassed, to the detriment of its customers, substantial sums of money from the monthly fees paid by consumers (“Membership Fees”), including Plaintiffs, for these Membership Plans.  Accordingly, Plaintiffs seek damages, which at a minimum include payments of monthly or annual charges for services that were not as represented and payments for a service that is either illegal or infeasible for a company such as LifeLock to perform.

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PARTIES 
11. Plaintiff Napoleon Ebarle is a resident of California and subscriber, during all relevant times hereto, to LifeLock. 
12. Plaintiff Jeanne Stamm is a resident of California and subscriber, during all relevant times hereto, to LifeLock.  
13. Plaintiff Brian Litton is a resident of California and subscriber, during all relevant times hereto, to LifeLock. 
14. Plaintiff Reiner Jerome Ebarle is a resident of California and subscriber, during all relevant times hereto, to LifeLock. 
15. Defendant LifeLock is a Delaware corporation with its principal executive offices at 60 East Rio Salado Parkway, Suite 400, Tempe, Arizona 85281.  LifeLock conducts business throughout California and the United States.  It is currently estimated that LifeLock provides identity theft services to over 3 million subscribers.     
JURISDICTION AND VENUE 
16. This Court has subject matter jurisdiction over this action under the Class Action Fairness Act of 2005, which, inter alia, amends 28 U.S.C. § 1332 to add subsection (d), which confers jurisdiction over class actions where, as here, “any member of a class is a citizen of a State different from any other Defendant,” and the aggregated amount in controversy exceeds five million dollars.  See 28 U.S.C. § 1332(d)(2) and (6).  
17. This Court has jurisdiction over Defendant because it does business in California and upon information and belief Defendant’s conduct that gives rise to this complaint, as further described below, occurred within and/or was implemented, authorized, or ratified in California.   
18. In accordance with 28 U.S.C. § 1391, venue is proper in this district because a substantial part of the conduct complained of herein occurred in this District. 

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 COMMON FACTUAL ALLEGATIONS 
I. LifeLock’s Relationship With Its Subscribers  
19. LifeLock markets, offers, and sells the following fee-based membership plans to consumers (collectively referred to as the “Membership Plans”):  LifeLock Standard, LifeLock Advantage, and LifeLock Ultimate Plus. 
20. LifeLock Standard purports to offer identity theft detection and alerts within its network, lost wallet protection, address change verification, black market website surveillance, reduced pre-approved credit card offers, and a $1 million total service guarantee for $9.99/mo. 
21. LifeLock Advantage purports to offer LifeLock Standard services plus fictitious identity monitoring, court records scanning, data breach notifications, credit reports and scores, financial account activity alerts, and a $1 million total service guarantee for $19.99/mo.  
22. LifeLock Ultimate Plus protection purports to provide LifeLock Advantage services plus bank account takeover alerts, enhanced credit application alerts, file-sharing network searches, sex offender registry reports, credit reports and scores, monthly credit score tracking, and a $1 million total service guarantee for $29.99.   
23. As an add-on service, a subscriber of one of these three Membership Plans can enroll in LifeLock Junior, which is marketed and sold as providing monitoring services for the member’s children’s personal information.  LifeLock Junior protection purportedly provides identity theft detection and alert notifications, credit file detection, black market website surveillance, file-sharing network searches, and a $1 million total service guarantee.  According to LifeLock, “LifeLock Junior – it’s relentless protection for your kids and peace of mind for you.”     
24. Each of LifeLock’s Membership Plans is governed by LifeLock’s Service Terms and Conditions, which specifically provide that  

These LifeLock Service Terms and Conditions (the “Service Terms”) are a legally binding agreement between LifeLock, Inc. (“LifeLock,” “we” “our” or “us”) and you (“you,” “your” or “yours”), and describe the terms under which you agree to use the LifeLock identity programs, including any applicable Stolen Identity Insurance (the “Protection Programs””), credit monitoring service (the “Credit Monitoring Service”) and any other service or product which may be made available to you by us for which you have registered or enrolled or have been

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registered or enrolled by an authorized third party (collectively the ‘Services” and individually a “Service”).   
25. In addition, the Service Terms provide as follows: 

The Service Terms and any Services provided hereunder will be governed by the laws of the State of Arizona, without regard to any laws that would direct the choice of another state’s laws and, where applicable, will be governed by the federal laws of the United States. 
26. In sum, LifeLock customers are charged and pay between $10 and $30 dollars a month in Membership Fees for the Company to monitor their identities, but as discussed, LifeLock falsely and misleadingly advertises and sells its services and does not provide the protections against identity theft as promised. 
II. Defendant’s Products are Marketed, Offered, and Sold to Consumers in an Unfair, Misleading, and Deceptive Manner. 
A. LifeLock’s Claim of “Comprehensive” Services Misrepresents the Scope and Effectiveness of Its Network 
27. As previously noted, in 2008, the FTC filed suit against LifeLock alleging that the Company’s services did not prevent identity theft, as represented, and did not provide many of the protections claimed by LifeLock.  Indeed, commenting on the lawsuit, then FTC Chairman Jon Leibowitz had this to say:  “The protection [LifeLock] actually provided left enough holes that you could drive a truck through it.”  See https://www.truthinadvertising.org/lifelocks-protectionleaves-much-to-be-desired/. 
28. In resolution of the claims brought by the FTC, LifeLock and the FTC entered into a Final Stipulated Judgment and Order for Permanent Injunction and Other Equitable Relief as to Defendants LifeLock and Davis (the “FTC Order”), wherein LifeLock and Davis and “their officers, agents, servants, and employees and all persons in active concert of participation with any of them . . .” were “permanently restrained and enjoined” from the following: 

A.    in connection with the advertising, distributing, promoting, offering for sale, or sale of any product, service, or program designed for the purpose of preventing, mitigating, or recovering from any form of identity theft as defined in 18 U.S.C. § 1028, misrepresenting in any manner, expressly or by implication: 

1.     that such product, service, or program provides complete protection against all forms of identity theft by making customers’ personal information useless to identity thieves; 

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2. that such product, service, or program prevents unauthorized changes to customers’ address information; 

3. that such product, service, or program constantly monitors activity on each of its customers’ consumer reports; 

4. that such product, service, or program ensures that a customer will always receive a phone call from a potential creditor before a new credit account is opened in the customer’s name; 

5. the means, methods, procedures, effects, effectiveness, coverage, or scope of such product, service, or program; 

6. the risk of identity theft to consumers; 

7. whether a particular consumer has become or is likely to become a victim of identity theft; and/or 

8. the opinions, beliefs, findings, or experiences of an individual or group of consumers related in any way to any such product, service, or program. 

Such products, services, or programs include, but are not limited to, the placement of fraud alerts on behalf of consumers, searching the internet for consumers’ personal data, monitoring commercial transactions for consumers’ personal data, identity theft protection for minors, and guarantees of any such product, services, or programs. 

B. misrepresenting in any manner, expressly or by implication, the manner or extent to which they maintain and protect the privacy, confidentiality, or security of any personal information collected from or about consumers. 

29. Despite the permanent injunction, LifeLock has continued to market and sell its products using the same and/or substantially similar marketing ploys, promising customers “comprehensive” and “relentless” protection. 
30. Despite promising “comprehensive” protection, LifeLock’s network only provides limited protection against only some forms of identity theft.  
31. To begin with, LifeLock makes misleading declarations, via its advertisements and website, that “[e]nrollment takes just minutes and our 24/7 identity theft protection starts immediately.”  In truth, however and as buried in the fine print in LifeLock’s Service Terms it can take up to four (4) weeks from the date of a customer’s acceptance of the Service Terms to complete the enrollment process and for all services to be fully activated.  As such, LifeLock’s claims of “immediate” protection do not adequately portray the enrollment process or the scope and effectiveness of LifeLock’s services and/or operations.

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32. In addition to its false and/or misleading claims of “immediate” protection, LifeLock falsely and/or misleadingly portrays LifeLock’s “comprehensive” service as trolling “a trillion data points.”  In reality, LifeLock’s services do not cover some of the largest credit card companies and/or businesses, or car loans.  Indeed, upon information and belief, LifeLock’s network consists of approximately 250 institutions collectively.  By way of comparison, there were 6,891 active banking institutions reported at the end of the third quarter in 2013, meaning LifeLock’s network has access to only 3% of these entities, and that is being generous because it does not account for the hundreds of thousands of retail outlets in the United States.     
33. The limitations of LifeLock’s network are chronicled on various outlets.  For example, as recounted by one LifeLock customer on a January 4, 2014 post on LifeLock’s Facebook page, the customer applied for a credit card at Best Buy but never received an alert that someone was using her personal information to get a credit card.  To the contrary, she received an automatic email from LifeLock stating that they had checked her information and “LifeLock found no fraudulent activity associated with your personal information within our extensive network.  LifeLock monitors over a trillion data points and is relentlessly protecting your identity . . . .”  When the customer contacted LifeLock to question the Company, she was informed that Best Buy was not in LifeLock’s network. 
34. Similarly, and further demonstrative of LifeLock’s misrepresentations and/or concealments, another customer complaint posted on April 1, 2014 on the Better Business Bureau’s website, reveals that despite subscribing to LifeLock the previous year under the impression “that, as advertised, the company would notify me if there was activity using my personal information in order to detect possible identity fraud,” LifeLock failed to send her a single alert when she moved, changed her address on her credit card accounts, purchased a vehicle, and had credit approved for a lease on a rental property.  Moreover, when she contacted LifeLock on the matter, she was told that the particular banks she used were not in LifeLock’s network and car loans aren’t always counted. 
35. Similarly, in a March 2013 special report, KTVU-TV in Oakland reported that LifeLock completely missed not one, but two, identity theft incidents because the two firms 

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involved, Sprint and USAA, were not part of LifeLock’s network.  See http://www.ktvu.com/news/news/special-reports/industry-leader-identity-theft-protectionrecently/nWf9P/. 
36. Thus, LifeLock’s proclaimed “comprehensive” network that purportedly trolls “a trillion data points” is misleading and/or fails to inform customers that LifeLock’s services do not cover some of the largest credit card companies and/or businesses, or car loans.   
37. In addition to falsely and/or misleadingly representing LifeLock’s diminished network, LifeLock misrepresents the value of its services, many of which are available for free.  For example, LifeLock’s black market website monitoring is essentially worthless.  With regard to this service, LifeLock has no authority or power to prevent personal information from being posted or shared on these websites, and any “threat” is detected after the theft has already occurred -- not “before it happens.”  As such, this service provides limited to zero value to LifeLock’s customers, and it misleads LifeLock’s customers about the quality and characteristics of LifeLock’s services.  Indeed, upon information and belief, even if LifeLock sends a “black market” alert, it does not have the ability to inform customers about the specific information on the website, how it was obtained, or who obtained it, heightening the potential for incorrect and/or unreliable information from LifeLock in this context. 
38. LifeLock also fails to adequately inform its customers that it does not provide 3bureau credit monitoring to subscribers of its Standard package.  Most consumers understand LifeLock’s representations to include this service in each of its Membership Plans.  However, this is not the case, and, upon and information and belief, when consumers call LifeLock to inquire about the disparity between the services advertised and those actually provided by LifeLock, they are told they must increase their Membership Plan and Membership Fees to be covered, despite the fact that customers can obtain their own credit data for free.  
39. Thus, LifeLock only provides credit monitoring to subscribers of LifeLock’s Ultimate Plan, those paying the highest monthly premium of $30 a month.  However, credit monitoring is an antiquated service that is not very effective, and not worth the heightened premium.  Indeed, a 2013 Department of Justice study found that less than 1% of existing account 

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fraud was discovered from a credit monitoring service or credit report.  Similarly, Consumer Reports advises that “credit monitoring is a primitive defense against ID theft that can scare you with lots of alerts for day-to-day nonfraudulent changes in your credit report – only 1 in 20 alerts is actual illicit activity – and that can ultimately train you to ignore the alerts.” http://www.consumerreports.org/cro/news/2014/02/expect-less-and-pay-more-with-target-creditmonitoring/index.htm.   
40. Further, LifeLock fails to inform customers that it does not monitor transactions on existing accounts.  Indeed, as noted below, approximately 90% of current identity theft incidents consist of fraudulent transactions on existing accounts.  However, upon information and belief, LifeLock does not monitor charges on a customer’s existing accounts.  Thus, LifeLock provides zero protection against credit card and bank fraud.   
41. In this same vein, LifeLock’s alleged reduction of pre-approved credit card offers is similarly of limited to no value.  The essence of this so-called service is simply LifeLock entering its members’ information at the Consumer Credit Reporting industry at optoutprescreen.com, a process that takes less than five minutes and that the customer can do by himself or herself for free.  Notwithstanding, LifeLock charges its customers approximately $10 to $30 month for this service. 
42. Upon further information and belief, LifeLock does not have direct access to financial information.  Accordingly, it is dependent on electronic transfers of data from partners and has no ability to monitor paper forms. 
43. In sum, LifeLock’s network does not cover major financial and business institutions and several of the services offered provide zero value to customers.  As such, LifeLock falsely and/or misleadingly advertises its services, as well as charges customers for services that they are not receiving and/or that are essentially worthless.  
B. LifeLock Conceals Wide-Scale Problems of Its “Alert” Services and Regular Code Freezes  
44. LifeLock represents that it will keep its customers timely informed through use of its patented “Identity Alert System”.  According to its website, LifeLock promises the following: 

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Alerts When You Need Them 

With our patented LifeLock Identity Alert system, as soon as we detect a threat to your identity, you’ll be notified by text, phone, or email, to help stop thieves before they do damage.  So while you’re out there connecting to the world, we’ll be here helping to keep your personal information safe.  (emphasis added) 
45. Defendant represents that it provides continuous “alert” services, maintaining that its team works 24 hours a-day, 7 days a week, 365 days a year.  Specifically, Defendant touts: 
Need Help?  We’re Here all the Time. 

Our award-winning Member Services agents are on the job every minute of every day, including holidays.  Call or contact us online whenever you need help or have questions.  If you do become a victim, our Certified Resolution Specialists know exactly what to [do].  That’s why millions trust LifeLock with their identity theft protection. 
46. However, LifeLock’s representations falsely and/or misleadingly conveyed the scope and effectiveness of its “alert” services.  Indeed, in a complaint filed on July 8, 2013 for wrongful termination (see Burke v. LifeLock, Inc., No. 13-CV-1355 (D. Ariz.)), insider Stephen P. Burke (“Burke”), a Senior Financial Analyst with LifeLock from February 1, 2010 to March 2013, revealed that during the period of his employment, LifeLock  

had and continues to have widespread system problems in processing [ ] alerts and sending them out to the customers as promised in its national marketing campaigns.  The problem of timely informing customers that their credit information was accessed is so widespread that Defendant instituted a code freeze.  In essence, Defendant is deliberately ‘stepping on the brakes’ with regard to sending this critical information to customers on a timely basis, and worse, often choosing not to send these alerts out at all.  This practice has been referred to as “throttling.” 
See Ex. 2:  Burke Compl., ¶ 13. 
47. Burke further revealed that he “first learned of an issue with LifeLock’s alert notification services to customers through an e-mail chain forwarded to him in late November 2012 by John Lenstrohm (“Lenstrohm”), [LifeLock’s] Director, Direct Response.  Id. at ¶ 15.   
48. Burke further recounted that he reported the problems of delayed alerts, diminished alert notification service, and “throttling” of alerts with the following LifeLock officers and employees, among others:  Lenstrohm, Director, Direct Response; Erick Dickens, 

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Vice President of Marketing; Amanda Mellon, Senior Manager; Brent Hazel, Manager; Melinda Keels, Finance; and Gregory Lim, Burke’s immediate supervisor.  According to Burke, he raised concerns to these officers and employees about the effects of not sending out alerts, specifically addressing that “throttling” might violate the FTC Order.  Burke also recommended that LifeLock “adjust its marketing messaging to reflect this diminished service.”  Id. at ¶¶ 16, 19. 
49. In February 2014, LifeLock settled Burke’s wrongful termination suit for an undisclosed amount. 
50. To further put all this into perspective, a LifeLock website reports that LifeLock “members receive over 20,000 alerts for potential identity fraud on a weekly basis.”  See http://www.lifelockbusinesssolutions.com/why-lifelock/trust-lifelock/.  With an estimated three million members, this means that the typical LifeLock member receives one alert every 150 weeks.    
C. LifeLock Falsely Touts Its Patented Technology to Mislead Customers into Believing It Will “Stop Thieves Before They Do Damage” 
51. In addition to the already described misdeeds, LifeLock falsely and/or misleadingly leads customers to believe that its patented technology will “stop thieves before they do damage.”  However, this is a guarantee that LifeLock cannot back, as either a legal or practical matter. 
52. Via its website, LifeLock purports to “review each attempt to misuse your identity, and proactively contact you anytime we detect an exposure or threat.”  However, LifeLock’s representation gives customers a false sense of security because LifeLock’s technology, systems, and personnel are inadequate to provide this level of protection.  
53. First, and as previously noted, LifeLock’s network is far more limited than LifeLock represents and LifeLock’s “alert” services were so riddled with problems that the Company instituted a code freeze, meaning that members did not receive notification of potential exposures or threats because LifeLock routinely turned these services off.  Thus, LifeLock’s technology cannot, as a practical matter, guarantee to “stop thieves before they do damage.”

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54. Second, LifeLock’s systems and personnel are not equipped to handle the level of administrative, technical, and physical safeguards that is necessary to provide the promised protections.   
55. More specifically, all Lifelock subscribers, including Plaintiffs and all members of the proposed Class, provide Lifelock with sensitive personal data, including credit card, social security and bank account numbers. The FTC Order, in addition to what has previously been listed, ordered LifeLock (as well as any business entity controlled by Davis that collects, maintains, or stores personal information from or about consumers) to “establish and implement, and thereafter maintain, a comprehensive information security program that is designed to protect the security, confidentiality, and integrity of personal information collected from or about consumers.  Such program, the content and implementation of which must be fully documented in writing, shall contain administrative, technical, and physical safeguards appropriate to the entity’s size and complexity, the nature and scope of the entity’s activities, and the sensitivity of the personal information collected from or about consumers . . . .”  In this same vein, the FTC Order required LifeLock to (1) make an initial assessment and biennial assessments for twenty years on the effectiveness of its safeguards, and (2) distribute a copy of the FTC order to all principals, officers, directors, managers, employees, agents, and representatives for a period of five years, or until February 23, 2015.   
56. Despite the obligations imposed by the FTC Order, LifeLock continued to use ineffective administrative, technical, and physical safeguards, failed to routinely assess and report the adequacy of the effectiveness of its safeguards, and failed to distribute the FTC Order to required personnel.  All the while, however, LifeLock falsely and/or misleadingly represented that it would “stop thieves before they do damage.”   
57. The deficiencies in LifeLock’s systems and staffing have been documented by a Company insider.  Indeed, on the heels of the Burke settlement, insider Michael D. Peters (“Peters”), LifeLock’s Chief Information Security Officer from approximately May 24, 2013 through July 29, 2013, corroborated Burke’s allegations of wide-scale problems and himself filed

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a complaint against LifeLock for wrongful termination and violation of whistleblower protection laws, a suit that remains ongoing. 
58. In his complaint against LifeLock, Peters alleges that upon commencing work at LifeLock, he immediately began an initial risk assessment of the Company.  Peters states that prior to his risk assessment, the Company had never conducted a bona fide risk assessment.  Ex. 3:  Peters Compl. ¶ 17. 
59. Peters further alleges that the risk assessment uncovered that LifeLock’s technology and security were ineffective to deliver the protections LifeLock promised.  Specifically, Peters determined that 
• LifeLock’s internal capacity for governance implemented (policies, audit plan, change controls, architecture review, etc.) was at 47% of the minimum to protect LifeLock’s customers and their sensitive information.” (Id. at ¶ 18); 
• “LifeLock’s technological security readiness (intrusion prevention, data leakage, data encryption, access controls, physical security, etc.) was only at 27% of the minimum to protect LifeLock’s customers and their sensitive information.” (Id. at ¶ 19); and 
• “LifeLock’s security vigilance (vulnerability testing, auditing, monitoring, awareness education, event logging, incident management, etc.) was at 0% of the minimum to protect LifeLock’s customers and their sensitive information.”  (Id. at ¶ 20). 
60. According to Peters, these deficiencies were due, in large part, to deficient staffing.  LifeLock only had two people responsible for security.  One individual lacked technical skill and only had minimal security experience. While the other had technical skills, he was newly out of college and lacked experience.  Peters determined that millions of consumers were at risk, which led Peters to advise LifeLock Chief Financial Officer, Chris Power, and LifeLock Chief Information Officer, Rich Stebbins, that LifeLock should immediately hire 12 information security professionals.  Peters reports that in response, LifeLock fired Peters, resulting in Peters filing suit.  (Id. at ¶¶ 20-25.) 

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61. Peters further states that the findings of his assessment included discovery of multiple examples of LifeLock’s misleading, unfair, and/or deceptive practices, including, among others, the following: 
• LifeLock’s director of internal audits, Tony Valentine, had collected evidence from the information security team that existed prior to Peters’s arrival related to access logging, audit logging, audit log reviews, network security controls, and data leakage controls that either (1) did not truly exist because the technology was still in boxes; or (2) LifeLock lacked the staff to keep track of everything; or (3) such reviews were not actually conducted. 
• LifeLock employee Dave Bridgman reported that LifeLock’s current practice was to manipulate the customer alerts sent to its elderly customers.  LifeLock would turn off or reduce the services alerting elderly customers to reduce the call volume received by LifeLock’s customer support center.   
• LifeLock was in the process of finalizing a new product offering called PassLock.  This system was designed to allow customers to include their passwords for up to ten accounts.  PassLock would then crawl through hundreds of internet sites to check the username and password supplied by the customer and report back to the customer.  The problem was that the database was not being protected with industry-grade encryption.  The database was predicted to contain millions of customer credentials that would be devastating to consumers if a breach occurred.  Moreover, the system was going to utilize third-party cloud hosting business without that third party’s knowledge or consent.  Technically, the PassLock crawling would be identified by most service providers as intrusive, illegal, illegitimate, and then blacklist the source address.  
Id. 
62. Accordingly, company insiders have confirmed that LifeLock intentionally misled its customers concerning the scope and effectiveness of its services.   

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63. Moreover, the Consumer Product Advisor reports that LifeLock’s products and services are marketed in a confusing and convoluted way, masking their limitations, exclusions, and restrictions, and making it impossible for consumers to knowingly determine what these products cover and whether they provide a worthwhile benefit.   
64. LifeLock is able to perpetuate its maze-like services through use of its “affiliates.”  As part of its marketing campaign, LifeLock uses an affiliate program whereby people and/or businesses create websites and blogs that link to LifeLock.com.  The affiliates receive a commission on each enrollment generated from their site or review.  Thus, LifeLock’s affiliates are incentivized to perpetuate LifeLock’s advertising and marketing scheme and mislead consumers.  
65. Moreover, even though the FTC Order requires LifeLock to distribute a copy of the FTC Order to LifeLock’s affiliates, upon information and belief, LifeLock fails to provide its affiliates a copy of the FTC Order.  Failure to do so is itself a violation of the FTC Order.    
66. In addition, upon information and belief, LifeLock fails to adequately inform its members that the Company only runs a credit report once a year and that the Sex Offender list maintained by LifeLock is not updated on a daily or weekly basis. 
67. Upon further information and belief, Defendant’s customer service representatives employ an array of deceptive tactics to thwart members’ ability to cancel their Membership Plans, such as putting customers on hold for lengthy amounts of time, citing misleading identity theft statistics, and telling consumers that without LifeLock’s services their identity will be stolen. 
68. Indeed, various customer complaints posted on www.consumeraffairs.com/privacy/lifelock.html report that LifeLock does not timely respond to cancellation requests and/or uses scare tactics to bully or mislead customers into believing that they are unsafe without LifeLock.  Moreover, customers report that even after canceling their accounts, or at least a portion thereof, they continued to be billed by LifeLock for the canceled services. 
69. In sum, LifeLock’s marketing and sales representations misrepresent that Defendant’s services have many hidden, variable, and narrow restrictions; that Defendant’s alert 

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notification services are substantially diminished because of the Company’s practice of “throttling” alerts; and that Defendant’s monitoring services were not equipped to handle and protect a customer’s personal information as represented by LifeLock.  Consequently, LifeLock’s promise to “stop thieves before they do damage” is a falsehood. 
D. LifeLock Promises Protection That It Purports Other Banks and Credit Card Companies Cannot Provide 

70. In 2008, Experian Information Solutions, Inc. (“Experian”), a credit reporting agency, filed suit against LifeLock alleging that LifeLock’s practice of placing and renewing “fraud alerts” under consumers’ names violated the federal Fair Credit Reporting Act (“FCRA”) because the statutory language excludes corporations such as LifeLock from placing “fraud alerts”.  According to court documents, LifeLock called Experian’s fraud hotline up to 15,000 times a day to request “fraud alerts.”     
71. In an order granting partial Summary Judgment in favor of Experian, the Honorable Andrew J. Guilford agreed with Experian, finding that under the language of the statute and its legislative history, “the FCRA embodies an established public policy against companies like LifeLock placing fraud alerts on behalf of consumers.”  See Experian Information Solutions, Inc. v. LifeLock Inc. (Case No. SACV08-00165 AG), Order Granting Motion for Partial Summary Judgment, attached hereto as Ex. 1.  Accordingly, the very premise of LifeLock’s promised protections, i.e. the Company setting fraud alerts on behalf of its consumers, was declared unlawful.  
72. Despite the court’s ruling in Experian, LifeLock’s business model and services have remained substantially unchanged since 2005.  See http://consumerproductadvisor.com/lifelock-review/.  Indeed, on the website www.lifelockblog.com/why-lifelock/, which upon information and belief is owned by LifeLock, has a 2015 copyright and was last visited by Plaintiffs’ counsel on January 14, 2015, LifeLock continues to represent that “LifeLock will request on your behalf that fraud alerts be placed on your accounts – By doing these, creditors will use extra care to identify who you are to investigate the validity of any transaction.”  

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73. On this same website, LifeLock further represents that “If a child has a credit report, LifeLock will request that fraud alerts be placed on the child’s accounts.”  See www.lifelockblog.com/why-lifelock/. 
74. However, at no time does LifeLock inform consumers that under the statutory language of the FCRA, only an individual is allowed to place a “fraud alert,” either for themselves, or acting on behalf of or as a personal representative to another individual.   
75. Likewise, LifeLock fails to inform consumers that a federal court has previously ruled that placement of fraud alerts by LifeLock with any credit reporting agency violates public policy. 
76. As set forth above in ¶27the FTC Order enjoins LifeLock from misrepresenting, expressly or by implication, “the means, methods, procedures, effects, effectiveness, coverage, or scope” of LifeLock’s services.  Thus, LifeLock had an ongoing duty throughout the Class Period to provide accurate and non-misleading information with regard to “the means, methods, procedures, effects, effectiveness, coverage, or scope” of its services. Notwithstanding this duty, throughout the Class Period, Defendant made, and continues to make, material misrepresentations and omissions.   
77. Moreover, as set forth above, LifeLock’s technology and personnel were deficient and incapable of protecting the security, confidentiality, and integrity of personal information collected from or about consumers as promised.  Thus, in reality, LifeLock provides an inferior service to that offered by other banks and credit card companies for free.  
78. Notably, at around the same time Peters filed his wrongful termination suit against LifeLock in federal court, Peters filed a whistleblower complaint with the FTC.  As a result, in or about August 2013, the FTC opened an investigation into LifeLock’s current policies, procedures, and practices.  Upon information and belief, the FTC investigation remains ongoing.  
79. Thus, Defendant’s representations that LifeLock offers protection that other banks and credit companies can’t are misleading, at best. 

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E. LifeLock Uses Statistical Analyses and Testimonials to Mislead Consumers of the Risk of Identity Theft and the Benefits and Results of LifeLock’s Services 
80. Upon information and belief, the foundation of LifeLock’s marketing strategy is the use of misleading statistics and testimonials, as well as other scare tactics.   
81. More specifically, on its website, LifeLock proclaims that “according to the Department of Justice, approximately 16.6 million Americans were victims of identity theft in 2012, sustaining more than $24 billion of economic losses.” (citing “Victims of Identity Theft, 2012,” Department of Justice, 2012).  
82. At the same time, LifeLock assures that “[w]ith approximately 3 million LifeLock members, we’re committed to providing our consumers peace of mind amid the growing threat of identity theft.” 
83. However, LifeLock’s statistics are misleading at best.  In point of fact, in a 2014 report on industry statistics, Javelin Research reported that 88% of all U.S. fraud loss was related to fraud on existing accounts and that new account fraud has fallen to “historic lows.”  In this same report, Javelin found that the incidence of new account fraud was only 0.5% in 2013, down from 1.2% in 2012.  Javelin further determined that new account fraud is rapidly declining because financial institutions have made it more difficult for criminals to open fraudulent accounts.     
84. However, LifeLock makes no differentiation in its marketing.  This is undoubtedly because LifeLock does not monitor charges on customers’ existing accounts, only on new accounts.  Stated another way, LifeLock does not protect against those instances where someone steals your credit-card number and begins making purchases with that information.  Thus, LifeLock’s services only pertain to a fraction of a percent of current identity theft trends.   
85. Notwithstanding the small umbrella of protection actually provided by LifeLock, LifeLock’s use of such statistics falsely and misleadingly conveys the message that the scope of LifeLock’s network is more expansive than it actually is, as well as falsely and/or misleadingly conveying the characteristics of LifeLock’s Membership Plans and its $1 Million Guarantee.  In truth, and as further discussed below, LifeLock’s services and purported patented technology 

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regularly fail to notify customers of new account openings, auto loans, and/or wireless account activity.  In reality, it simply does not provide the promised “comprehensive” protection that it purports other banks and credit companies cannot offer. 
86. Moreover, LifeLock’s use of such statistics fails to inform consumers that LifeLock does not protect against tax and wage-related fraud, which the FTC listed as the most common type of identity theft in 2012.  See https://www.truthinadvertising.org/lifelocksprotection-leaves-much-to-be-desired/.  
87. LifeLock is able to further perpetuate its commercial deception and mask the true scope of its network through use of false and/or misleading testimonials.  These testimonials are used to aid in the appearance of legitimacy; however, they falsely and misleading present the scope and effectiveness of LifeLock’s services.  
88. For example, a testimonial from Gene Z. on LifeLock’s website states that Gene Z. was contacted by a company that sold large computer equipment and asked if he had purchased a computer, which he had not.  Gene Z. states that while he was in the process of looking up his credit card information, he received a call from LifeLock informing him that someone had tried to use his social security number to open a phone account.  Gene Z. further states that he informed LifeLock of the potential credit card fraud and asked LifeLock what he needed to do.  Gene Z. states that LifeLock told him “Don’t worry, we’ll take care of everything.”  First, this testimonial falsely and/or misleadingly conveys the message that LifeLock protects against any and all credit card fraud, which it does not.  Second, this testimonial falsely and/or misleadingly conveys the message that LifeLock handles every aspect of a customer’s ordeal while the customer has zero responsibility to take any action.  In reality, LifeLock mandates a list of exclusions and preconditions that substantially limit the applicability of LifeLock’s services and its $1 Million Total Service Guarantee.  Third, this testimonial falsely and/or misleadingly conveys the message that LifeLock’s services will prevent identity theft, a representation that LifeLock cannot guarantee.  
89. Similarly, a second testimonial from Justin L., also on LifeLock’s website, recounts how Justin L. was contacted by several credit card companies to verify credit 

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applications, which he did not in fact apply for.  Justin L. further states that whoever was attempting to open these new accounts in his name, also got into his bank account.  Justin L. then states that he signed up for LifeLock and has had no problems since.  This testimonial falsely and/or misleadingly leads consumers to believe that the result a customer can expect after signing up with LifeLock is a complete reduction in identity theft threats, i.e. that LifeLock’s services will prevent identity theft.  Further, this testimonial falsely and/or misleadingly conveys the message that LifeLock’s services provide complete protection and/or greater protection than credit card companies provide.  Also, this testimonial falsely and/or misleadingly conveys the message that when someone tries to misuse a customer’s information LifeLock automatically kicks in.   
90. Another testimonial used by LifeLock, and found at http://www.reviewsonlife.com/life-reviews/life-testimonial.html, states, “As the owner of a small business my employees are an extension of my family.  I looked into LifeLock and immediately paid to sign everyone up.”  This testimonial is false and/or misleading because it conveys the message that LifeLock provides protection for all business activities, when, in fact, it does not.  See below. 
91. The testimonials described above are unsubstantiated and/or falsely and/or misleadingly overstate the services provided by LifeLock and the benefits and results achieved by utilizing LifeLock’s services.  In truth, LifeLock’s network is extremely limited and is dependent upon the exchange of electronic information, meaning it does not have the capacity to monitor paper applications.  Moreover, the scope, quality, and characteristics of its services do not provide the protections promised because LifeLock’s safety protocols are not sufficient, LifeLock’s suffers from lack of adequate personnel, and many of LifeLock’s services are available to a consumer for free. 
92. In this same vein, celebrity endorsements from Rush Limbaugh, Rudy Guiliani, Montel Williams, and others falsely and misleadingly convey the effectiveness of LifeLock’s services.  Indeed, each of these paid advertisers give LifeLock customers a false sense of security 

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because, as described herein, LifeLock’s services are predicated on illusory, worthless, and/or misleading promises. 
F. LifeLock’s $1 Million Total Service Guarantee is Nothing More Than a Clever Marketing Ploy That Is Essentially Worthless 
93. Through its website and advertisements, LifeLock makes the blanket statement “Sign up for any LifeLock membership and you’re immediately backed by our $1 Million Total Service Guarantee.”   
94. LifeLock further proclaims, “If you become a victim of identity theft while a LifeLock member, we’ll spend up to $1 million to hire experts, lawyers, investigators, consultants and whomever else it takes to help your recovery.  Benefits under the Service Guarantee are provided under a zero deductible identity theft insurance policy.”  Also promising, “Our U.S. based recovery agents work closely with you to evaluate your specific situation and provide the support you need to recover quickly.  When necessary, a Certified Resolution Specialist will handle your case step by step.”    
95. Broken down, LifeLock’s $1 Million Identity Theft Guarantee has two components:  (1) identity theft insurance, and (2) a service guarantee.   
96. The first part of LifeLock’s $1 Million Guarantee, i.e. the identity theft insurance, is described by LifeLock as follows:  “Identity theft insurance included with your LifeLock membership – with zero deductible – reimburses you for certain out-of-pocket expenses.”   
97. Notably, LifeLock is not an insurance company.  Accordingly, the insurance component of the guarantee is provided by a third-party insurance company called State National Insurance Company (“State National”). 
98. However, the insurance policy provided by State National contains an exhaustive list of restrictive provisions and exclusions, rendering the policy less than the premiums paid for it.  More specifically, the Master Policy provides the following exclusions: 
• Any loss arising from dishonest acts; 
• Any loss arising from bodily injury; 
• Any loss arising from war or terrorism;

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• Any loss arising from pollution; 
• Any loss arising from radioactive Contamination;  
• Any loss arising from contract frustration business; 
• Any loss arising from failure to or delay in delivery or supply of any form of property whatsoever; 
• Any loss arising from any form of financial guarantee, surety, or credit indemnity; 
• Any loss arising from fraudulent withdrawals by immediate family members; 
• Any loss not reported within 90 days; 
• Any loss arising from any  business activity; 
• Any loss resulting from or arising out of the destruction, confiscation, or seizure by order of any government of public authority; and  
• Any loss arising from a voluntary disclosure of any code or other security information.  
In addition, the Master Policy has an exhaustive list of conditions precedent.  These limitations and restrictions prevent consumers from being able to decipher what is covered and what is not and/or the true value of the Master Policy. 
99. The second component, the service guarantee, is described by LifeLock as follows:  “If you become a victim of identity theft while you are a LifeLock member we will spend up to $1 million to hire experts, lawyers, investigators, consultants, and whoever else it takes to help your recovery.”  Thus, the service guarantee is supposed to cover legal costs, remediation, service costs, and case management costs in the event of an identity theft.   
100. However, LifeLock’s service guarantee is limited by the Master Policy, which provides as follows: 

Remediation Service Cost.  The amount of reasonable and necessary expenses paid to investigators and other third-party business providers who are retained by LifeLock and provide any services that are reasonably necessary, viewed in the context of LifeLock’s business and Membership Programs, to restore the good name and identity of the Insured, or to recover Losses of the Insured in accordance with any Membership Program. (emphasis added) 

Consequently, because the service guarantee is given in the context of “LifeLock’s business and 

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Membership Programs” and, as described herein, LifeLock’s network and services are severely limited and/or restricted, LifeLock’s service guarantee does not cover a variety of identity theft instances and/or losses incurred by LifeLock’s customers. 
101. Thus, upon information and belief, LifeLock’s $1 Million Service Guarantee is illusory.  Demonstrating the illusory nature of LifeLock’s guarantee, LifeLock Senior Vice President Mike Prusinski reported that as of September 27, 2011, the largest payout under the service guarantee was approximately $2,500 (a fraction of 1% of the $1 Million Total Service Guarantee).   
 III. LifeLock Breached Its Contractual Obligations 
102. Through its advertising, website, and Service Terms, LifeLock made analogous offers to Plaintiffs and the members of the Class to protect their identity by, among other things, providing “comprehensive” protection that “banks and credit card companies” cannot provide, “up-to-the-minute” alerts, adequate safeguards and personnel, and a $1 Million Total Service Guarantee. See Ex. 4 (LifeLock client agreement).  
103. Plaintiffs and the Class accepted LifeLock’s offer and provided consideration through payment of Membership Fees. 
104. Upon information and belief, all relevant contracts contain a clause stating:  

...any Services provided hereunder will be governed by the laws of the State of Arizona, without regard to any laws that would direct the choice of another state’s laws and, where applicable, will be governed by the federal laws of the United States. 
Accordingly, class-wide application of Arizona law is appropriate.     
105. LifeLock breached its contract with Plaintiffs and the members of the Class by making material misrepresentations about the agreement and its services.  
106. Up to 3 million people paid on average between $10.00 and $30.00 for a service LifeLock promised,  but did not – and could not – provide.  In reliance on that promise, those who subscribed to LifeLock’s products at worst were left unprotected and suffered further harm, and at best were paying for a service that they were not receiving.

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107.  LifeLock’s first contractual promise to its subscribers is that it provides “comprehensive” identity theft protection.  Subscribers rely on LifeLock’s promise of “comprehensive” monitoring to mean that LifeLock does in fact have the capability of providing such a service.  As stated above, LifeLock’s services do not cover some of the largest credit card companies and businesses, nor does it cover car loans.  Instead, LifeLock only monitors 250 institutions in total, less than 3% of entities that would require monitoring.   
108. Failure to monitor the remaining 97% of entities which could be the source of identity theft for subscribers is a clear breach of LifeLock’s contractual obligation to provide comprehensive monitoring.  
109. LifeLock’s second contractual promise is that it provides timely and continuous 24/7/265 “alert” services.  Subscribers rely on this service to notify them of any suspicious activity related to their identities.  Not only does LifeLock lack the resources and personnel to follow through on this service, but also, LifeLock has actually suspended this service entirely both because of system failures and as a way of deflecting customer service calls.   
110. This is an example not simply of failure to comply with a contractual obligation, but rather a failure to perform the contractual obligation at all.  Subscribers rely on notifications of suspicious activity so that they may proactively take next steps in protecting themselves.  By throttling or shutting down the alert system entirely, LifeLock fails to meet its contractual obligation of keeping its subscribers informed of suspicious activity.  
111. LifeLock’s third contractual promise is that it employs a patented alert system which stops identity theft before it does damage.  This was an obligation that LifeLock did not meet, and could not as a practical or legal matter.  Numerous audits and recommendations were presented to LifeLock regarding its products and policy that brought to light deficiencies in LifeLock’s ability to deliver on this particular promise.  (See ¶ 45 through 60).  Despite having notice that they did not have the technology, personnel, and expertise to deliver this service, LifeLock nevertheless promised to provide it to subscribers and charged them for it.  Moreover, as described in ¶ 60 above, some of the technology which LifeLock intended to use to sweep the 

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web first left its subscribers’ personally identifiable information entirely unencrypted and second was arguably illegal.  
112. LifeLock’s fourth contractual promise is that it provides a monitoring service that banks and credit card companies cannot provide.  Subscribers rely on this promise and pay LifeLock to provide a superior service than their banks or credit card companies. As discussed above, LifeLock’s lack of technology, personnel, and expertise has made it impossible for them to deliver even a substandard level of care in credit monitoring, let alone provide a service superior to that provided by banks and credit card companies for free.  
113. Finally, LifeLock’s fifth contractual obligation is that it will use statistical analyses on rising trends in identity theft to better protect its subscribers.  Subscribers rely on this promise by trusting that LifeLock will stay up-to-date and adjust its monitoring accordingly.  Data over the past three years has clearly shown that the incidence of new account fraud accounts for the clear minority of fraud, and instead that the vast majority of fraud is related to existing accounts.   And yet, LifeLock fails to provide for this exact type of identity theft – if someone steals your credit card number and uses it to make purchases, LifeLock won’t help you.  
114. In sum, LifeLock fails to deliver on any of the above contractual obligations it promises to provide.  And in exchange, up to 3 million subscribers pay LifeLock up to $30.00 a month, believing they are protected when in fact they are getting nothing in return.      
FACTUAL ALLEGATIONS SPECIFIC TO NAMED PLAINTIFFS 
115. Plaintiff Napoleon Ebarle has been a member of LifeLock since at least 2012.  In addition, Plaintiff Napoleon Ebarle enrolled his wife and two minor children.  Since his enrollment and based on LifeLock’s representations and promises, Plaintiff Napoleon Ebarle has paid LifeLock a fee of approximately $40 a month for LifeLock’s services. 
116. Based on LifeLock’s advertisements and representations, as identified herein, Plaintiff Napoleon Ebarle understood and/or had the impression that LifeLock would protect against any attempt to steal his identity or fraudulently procure credit under his name, would contact him in the event his personal data was used, and send him “up-to-the-minute” alerts.  In 

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accord with Plaintiff Ebarle’s understanding, he submitted his, his wife’s, and his children’s personal information to LifeLock. 
117. In or around August of 2014, Plaintiff Ebarle opened a Discover account; however, Plaintiff Ebarle did not receive an alert from LifeLock in connection with this new account opening. 
118. Similarly, in or around October 2014, Plaintiff Ebarle opened a new account with US bank and Wells Fargo.  Yet again, however, Plaintiff Ebarle did not receive any notifications from LifeLock in connection with these account openings.   
119. In comparison to LifeLock’s inability and/or failure to detect and report these activities, each of the three (3) instances described above was detected and reported to Plaintiff Ebarle through his alternative account with Protect My ID, a LifeLock competitor. 
120. Consequently, it is clear that Plaintiff Ebarle did not receive the services and/or support promised by LifeLock and paid for by Plaintiff Ebarle, and that LifeLock does not provide the superior “comprehensive” services promised.   
121. Additionally, during the period from March through December 2014, while Plaintiff Ebarle received approximately six alerts pertaining to his wife’s personal information from Protect My ID, he did not receive a single alert from LifeLock.  Upon contacting LifeLock, Plaintiff Ebarle learned that despite paying for services for himself and his wife, LifeLock was not servicing the account for his wife, even though Plaintiff Ebarle had been charged for and paid for these services.   
122. Plaintiff Jeanne Stamm subscribed to LifeLock in 2008.  Since that time, Plaintiff Stamm has paid LifeLock a fee of $9 per month, or $108 a year.   
123. Based on LifeLock’s advertisements and representations, Plaintiff Stamm understood and/or had the impression that LifeLock would protect against any attempt to steal her identity or fraudulently procure credit under her name and send her timely alert notifications.  Based on her understanding, Plaintiff Stamm submitted her personal information to LifeLock. 
124. At no time relevant hereto was Plaintiff Stamm aware that LifeLock was not permitted to submit fraud alerts on her behalf; that LifeLock’s consumer alert notification 

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services were routinely disabled by the Company; or that LifeLock’s technology and personnel were deficient and incapable of protecting the security, confidentiality, and integrity of personal information collected from or about consumers as promised. 
125. Plaintiff Brian Litton has been a member of LifeLock since 2007.  In addition, Plaintiff Litton enrolled his wife and minor child.  Since his enrollment and based on LifeLock’s representations and promises, Plaintiff Litton has paid LifeLock a fee of approximately $30 a month for LifeLock’s services. 
126. Based on LifeLock’s advertisements and representations, Plaintiff Litton understood and/or had the impression that LifeLock would protect against any attempt to steal his identity or fraudulently procure credit under his name, would contact him in the event his personal data was used, and send him timely alerts.  In accord with Plaintiff Litton’s understanding, he submitted his, his wife’s, and his child’s personal information to LifeLock. 
127. In or around late February 2015, Mr. Litton received correspondence from a credit company that someone was attempting to open a credit account in his name.  He informed the company that it was not him, and the credit card company closed the account.  Mr. Litton never received an alert from LifeLock.   
128. Shortly after this incident, someone did open a Sears account in Mr. Litton’s name, charging approximately $750.00.  Mr. Litton called and canceled the credit card.  Again, Mr. Litton never received a notification from LifeLock.  When Mr. Litton called LifeLock to inquire why the Company was not sending him notifications on these account openings, LifeLock instructed him that he needed a different plan for LifeLock to monitor these activities and to assist him in restoring his name.   
129. Based on LifeLock’s representations, Mr. Litton enrolled in LifeLock’s Ultimate Plan and was told that a service representative would contact him within 24 to 72 hours.  In the meantime, through its free service, Citibank assisted Mr. Litton in contacting the credit unions and sending out affidavits to put a lock on his credit.  Mr. Litton was only contacted by LifeLock after he had already handled the problems, meaning he received none of the promised protections and/or assistance that LifeLock represented it would provide. 

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130. Plaintiff Reiner Jerome Ebarle subscribed to LifeLock in mid-2012.  Since that time, Plaintiff Reiner Ebarle has paid LifeLock a fee of $9 per month, or $108 a year. 
131. Based on LifeLock’s advertisements and representations, Plaintiff Reiner Ebarle understood and/or had the impression that LifeLock would protect against any attempt to steal his identity or fraudulently procure credit under his name and send him timely alert notifications.  Based on his understanding, Plaintiff Reiner Ebarle submitted his personal information to LifeLock. 
132. At no time relevant hereto was Plaintiff Reiner Ebarle aware that LifeLock was not permitted to submit fraud alerts on her behalf; that LifeLock’s consumer alert notification services were routinely disabled by the Company; or that LifeLock’s technology and personnel were deficient and incapable of protecting the security, confidentiality, and integrity of personal information collected from or about consumers as promised. 
133. As such, Plaintiffs were charged and paid fees for services that were not as represented, were illegal for the Company to perform, were non-existent, and/or virtually worthless.     
FRAUDULENT CONCEALMENT AND TOLLING 
134. The applicable statutes of limitations are tolled by virtue of Defendant’s knowing and active concealment of the facts alleged above.  Plaintiffs and class members were ignorant of the information essential to the pursuit of these claims, without any fault or lack of diligence on their own part. 
135. At the time this action was filed, Defendant was under a duty to disclose the true, character, quality, and nature of LifeLock’s services to Plaintiffs and the Class.  Defendant is therefore estopped to rely on any statute of limitations. 
136. Defendant’s fraudulent concealment is common to the Class.     
CLASS ACTION ALLEGATIONS 
137. Plaintiffs bring this action against LifeLock as a class action pursuant to the Federal Rules of Civil Procedure 23(a) and 23(b)(2) and (b)(3)

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138. Plaintiffs seek certification of this action on behalf of the following class (the “Class”):  all persons in the United State who are or were, during January 19, 2009, through the resolution of this matter (the “Class Period”) subscribers of LifeLock’s fee-based theft protection services. Excluded from the Class are Defendant, any parent, subsidiary, affiliate, or controlled person of Defendant, as well as the officers, directors, agents, servants or employees of Defendant and the immediate family members of any such person.  Also excluded is any judge who may preside over this cause of action.  
139. The exact number of the Class, as herein identified and described, is not known, but it is estimated to number in the thousands.  The Class is so numerous that joinder of individual members herein is impracticable. 
140. There are common questions of law and fact in the action that relate to and affect the rights of each member of the Class and the relief sought is common to the entire Class.  In particular, the common questions of fact and law include: 
(A) Whether Defendant’s alert notification services were subject to regular delays and/or shut-downs; 
(B) Whether Defendant failed to maintain compliance with the FTC Order;  
(C) Whether Defendant’s technology and safeguards were deficient to deliver the protections as promised;  
(D) Whether Arizona law applies to the putative Class; and  
(E) Whether members of the Class have sustained damages, and, if so, in what amount. 
141. The claims of the Plaintiffs, who are representative of the Class herein, are typical of the claims of the proposed Class, in that the claims of all members of the proposed Class, including the Plaintiffs, depend on a showing of the acts of Defendant giving rise to the right of Plaintiffs to the relief sought herein.  There is no conflict between the individually named Plaintiffs and other members of the proposed Class with respect to this action, or with respect to the claims for relief set forth herein. 

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142. The named Plaintiffs are the representative parties for the Class, and are able to, and will fairly and adequately protect the interests of the Class.  The attorneys for Plaintiffs and the Class are experienced and capable in complex civil litigation, consumer fraud litigation and class actions. 
143. The class action procedure is superior to all other available methods for the fair and efficient adjudication of this controversy.  This action would permit a large number of injured persons to prosecute their common claims in a single forum simultaneously, efficiently, and without unnecessary duplication of evidence and effort.  Class treatment also would permit the adjudication of claims by class members whose claims are too small and complex to individually litigate against a large corporate defendant. 
COUNT I 
VIOLATION OF THE ARIZONA CONSUMER FRAUD ACT 
144. Plaintiffs repeat and reallege all preceding paragraphs contained herein. 
145. LifeLock’s acts and omissions constitute material misrepresentations and concealments in connection with the sale or advertisement of its services in violation of the Arizona Consumer Fraud Act, Ariz. Rev. Stat. § 44-1522(A). 
146. Specifically, LifeLock used false, deceptive and misleading statements, concerning the scope and effectiveness of its services; LifeLock’s ability to provide continuous alerts and services; LifeLock’s ability to place fraud alerts under the FCRA; and the limitations, exclusions, and restrictions on LifeLock’s services.   
147. Likewise, LifeLock’s advertisements and website were misleading, false, and/or deceptive regarding the efficacy of LifeLock’s technology and safeguards. 
148. LifeLock further omitted and/or concealed material facts.  For example, LifeLock concealed the fact that the Company was regularly engaged in the practice of throttling, that LifeLock’s network and safety protocols were not and/or could not function at the level promised.  In addition, LifeLock also failed to disclose the effects of not sending out alerts.  
149. LifeLock’s advertisements, marketing, and customer service representatives purposely used inconsistent and confusing terms and/or high pressure sales tactics so as to 

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confuse customers and prevent them from bringing legitimate claims and/or canceling their services. 
150. Upon information and belief, LifeLock knowingly violated the terms of the FTC Order and used false, misleading, and deceptive representations and/or omissions in the advertising, marketing, and sales of its services. 
151. As a result of LifeLock’s misrepresentations and omissions, LifeLock’s members paid substantial fees, were injured and sustained damages in an amount to be proven at trial.  These damages include, at a minimum, payments of monthly charges for services that were not as represented and payments for a service that is illegal for a company such as LifeLock to perform. 
COUNT II 
BREACH OF CONTRACT 
152. Plaintiffs repeat and reallege all preceding paragraphs contained herein. 
153. By contract, LifeLock agreed to provide Plaintiffs and the members of the Class Membership Plans and protections as advertised.  
154. LifeLock breached its contracts with Plaintiffs and the members of the Class by failing to provide the benefits and/or protections as promised. 
155. As a direct and proximate result of Defendant’s breach, Plaintiffs and the Class are entitled to all damages arising from the breach of contract.   
COUNT III 
UNJUST ENRICHMENT 
156. Plaintiffs repeat and reallege all preceding paragraphs contained herein. 
157. Plaintiffs and the Class conferred benefits upon the Defendant by paying Membership Fees for the promised identity theft protections and services. 
158. Although LifeLock received earnings and benefits from the sale of its Membership Plans and the collection of Membership Fees, LifeLock retained these revenues under conditions that would constitute an unjust enrichment of those revenues.

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159. As a direct and proximate result of Defendant’s actions, Plaintiffs and the Class are entitled to restitution on the full amount by which the Defendant has been unjustly enriched and should be required to disgorge same to Plaintiffs and the Class. 
COUNT IV 
DECLARATORY JUDGMENT 
160. Plaintiffs hereby repeat and reallege all preceding paragraphs contained herein. 
161. An actual case and controversy within the meaning of the Federal Declaratory Judgment Act, 28 U.S.C. §§ 2201 and 2202, which may be adjudicated by this Court exists between Plaintiffs and proposed class members, and the Defendant. 
162. Plaintiffs and all members of the proposed class have, had, or were subscribers of one of Defendant’s fee-based Membership Plans.  Defendant’s Terms and Conditions provide that its insureds are treated consistent with the requirements of the laws and regulations of Arizona.  Thus, per the governing contract, Arizona law controls how the Defendant’s customers must be treated by Defendant. 
163. At the same time, the relationship between Defendant and its customers was subject to the FTC Order entered between Defendant and the FTC in 2010, which specifically enjoins LifeLock from misrepresenting, expressly or by implication, “the means, methods, procedures, effects, effectiveness, coverage, or scope” of LifeLock’s services. 
164. Defendant, as a general policy and business practice, represented or created the impression that LifeLock’s Membership Plans provide: (a) protection from fraud or unauthorized account charges or “peace of mind”; (b) a solution to financial security; (c) live member support 24/7/365 and up-to-the-minute “alerts” of any threat of identity theft; and (d) a $1 million total service guarantee.   
165. Accordingly, Defendant has violated, and continues to violate, Arizona law and the FTC Order and Plaintiffs are entitled to declaratory relief.     
RELIEF 
WHEREFORE, Plaintiffs, individually and on behalf of all others similarly situated, respectfully request that this Court: 

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a) determine that this action may be maintained as a class action under Rule 23 of the Federal Rules of Civil Procedure, that Plaintiffs are proper class representatives, and approve Plaintiffs’ Counsel as counsel for the Class; 
b) enter an order demanding that Defendant pay monetary damages to the Plaintiffs, and all proposed Class members;  
c) enter an order declaring that Defendant’s actions are unlawful; and 
d) grant such other legal and equitable relief as the Court may deem appropriate, including costs and attorneys’ fees.    

JURY DEMAND. 
Plaintiffs and the Class members hereby request a trial by jury.  
Dated:  October 15, 2015               Respectfully submitted,       
By:      /s/ Joseph H. Bates           
CARNEY BATES & PULLIAM, PLLC       
Joseph Henry (“Hank”) Bates (CA #167688)       
Randall K. Pulliam       
11311 Arcade Drive, Suite 200   
Little Rock, AR 72212   
Telephone:  (501) 312-8500   
Fax:  (501) 312-8505    

LIEFF CABRASER HEIMANN 
     & BERNSTEIN, LLP   
Michael W. Sobol (CA #194857) 
msobol@lchb.com 
RoseMarie Maliekel (CA #276036) 
rmaliekel@lchb.com 
275 Battery Street, 29th Floor 
San Francisco, CA  94111-3339 
Telephone:  (415) 956-1000 
Facsimile:  (415) 956-1008       

Attorneys for Plaintiffs 

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EXHIBIT 8

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Exhibit 8

GENERAL RELEASE OF ALL CLAIMS BY PLAINTIFF NAPOLEON EBARLE.

1.In consideration for the settlement benefits described in the Class Action Settlement Agreement (“Settlement Agreement”) to which this General Release is an integral and material part, Napoleon Ebarle (“Ebarle”), on his own behalf and on behalf of his administrators, representatives, and assigns, hereby completely fully, finally, and forever releases, relinquishes, acquits, and discharges LifeLock, Inc. (“LifeLock”) and each of its respective present and former parents, subsidiaries, divisions, affiliates, predecessors, successors, assigns, and insurers, including all of their insurers’ affiliates, predecessors, successors, assigns, and reinsurers, and the respective agents, servants, attorneys, employees, officers, directors, shareholders, and representatives of the foregoing, and each of them, and all of the present and former directors, officers, employees, agents, attorneys, and shareholders of LifeLock and each of their present and former parents, subsidiaries, divisions, affiliates, predecessors, successors, and assigns (“Released Parties”), from any and all manner of claims, actions, causes of action, suits, rights, debts, sums of money, payments, obligations, reckonings, contracts, agreements, executions, promises, damages, liens, judgments, and demands of whatever kind, type, or nature whatsoever, both at law and in equity, whether past, present, known or unknown, suspected or unsuspected, contingent or non-contingent, whether based on federal, state, or local law, statute, ordinance, regulation, code, contract, common law, or any other source, which Ebarle has, may now have, or has ever had against any of the Released Parties, or any of them arising from or in any way connected with Ebarle’s relationship with LifeLock, as of the date of Ebarle’s execution of this General Release including but not limited to claims that were asserted in or arising from or that may have arisen from the same facts alleged in the matter entitled Ebarle, et al. v. LifeLock, Inc., Case No. 3:15-CV-00258 HSG, currently pending in the District Court for the Northern District of California (the “Action”). This General Release covers all statutory, common law, constitutional, and other claims, including but not limited to:
		
	(a)
	Any and all claims concerning the advertising of LifeLock’s identity theft protection services;

		
	(b)
	Any and all claims concerning the advertising of LifeLock’s information security program;

		
	(c)
	Any and all claims concerning LifeLock’s disclosures concerning the nature of its identity theft protection services;

		
	(d)
	Any and all claims concerning LifeLock’s disclosures concerning the nature of its information security program;

		
	(e)
	Any and all claims under California’s Unfair Competition Law, Cal. Bus. & Prof. Code § 17200, et seq., the Arizona Consumer Fraud Act, A.R.S. § 44-1521, et seq., or any other applicable law or statute related to LifeLock’s advertising or disclosures concerning its identity theft protection services or information security program;

		
	(f)
	Any and all claims that LifeLock’s advertising or disclosures regarding LifeLock’s identity theft protection services or information security program constituted a fraudulent, unlawful, unfair, or deceptive business practice, were unconscionable, violated consumer protection statutes, and/or constituted a breach of contract and/or breach of the covenant of good faith and fair dealing or unjust enrichment; and/or

		
	(g)
	Any and all claims concerning any fact or circumstance that relates to LifeLock’s advertising or disclosures regarding its identity theft protection services or information security program (collectively, the “Released Claims”).

This General Release described herein covers, includes, and is intended to include all remedies that could be sought for the Released Claims including, but not limited to, statutory,
1

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constitutional, contractual, and common law claims for damages, costs, expenses, extra­ contractual damages, compensatory damages, exemplary damages, special damages, consumer redress, penalties, punitive damages, and/or damage multipliers, disgorgement, declaratory relief, equitable relief, injunctive relief, expenses, interest, and/or attorneys' fees and costs against LifeLock.
		
	1.
	Waiver of Unknown Claims. Ebarle has read Section  1542 of the Civil  Code of the State of California,  which provides  as follows:

A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF Kl',lOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.

Ebarle hereby voluntarily waives the rights described in Section 1542 and elects to assume all risks for claims that now exist in his favor, whether known or unknown, against the Released Parties. Accordingly, this General Release includes within its effect claims and causes of action which Ebarle does not know or suspect to exist in his favor at the time of his execution hereof and of the facts and circumstances relating in any manner to the Released Claims are hereafter found to be other than or different from the facts now believed to be true, this General Release shall remain effective.

2.Ebarle warrants and represents that he is the sole and lawful owner of all rights, title, and interest in and to all of the claims described above and that he has not heretofore voluntarily, by operation  of law or otherwise,  sold,·assigned, or transferred  or purported  to sell, assign, or  transfer  to any other person  or entity such claims or any part  or portion   thereof.

		
	3.
	To the extent required by law, Garden City Group, LLC as the Settlement Administrator of the Settlement shall issue Ebarle a Form 1099 reflecting the payment of any settlement benefits described in the Class Action Settlement Agreement

4.Ebarle agrees that he alone is responsible for any tax consequences, including any penalties or interest, relating to the payment of any settlement benefits described in the Class Action Settlement Agreement

5.Ebarle and the Released Parties expressly agree that any and all force and effectiveness of this General Release is entirely contingent upon final approval of the Settlement, executed in the Action. Ifthe Settlement does not become final for any reason, then this General Release shall be null and void ab initio. Neither a modification of nor a reversal on appeal of the Service Award shall constitute grounds for cancellation or termination of this General Release, however.

		
	Dated:
	10/28, 2015 

Napoleon Ebarle
/s/ Napoleon Ebarle        

2

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EXHIBIT 9

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Exhibit 9

GENERAL RELEASE OF ALL CLAIMS BY PLAINTIFF JEANNE STAMM.

1.In consideration for the settlement benefits described in the Class Action Settlement Agreement (“Settlement Agreement”) to which this General Release is an integral and material part, Jeanne Stamm (“Stamm”), on his own behalf and on behalf of his administrators, representatives, and assigns, hereby completely fully, finally, and forever releases, relinquishes, acquits, and discharges LifeLock, Inc. (“LifeLock”) and each of its respective present and former parents, subsidiaries, divisions, affiliates, predecessors, successors, assigns, and insurers, including all of their insurers’ affiliates, predecessors, successors, assigns, and reinsurers, and the respective agents, servants, attorneys, employees, officers, directors, shareholders, and representatives of the foregoing, and each of them, and all of the present and former directors, officers, employees, agents, attorneys, and shareholders of LifeLock and each of their present and former parents, subsidiaries, divisions, affiliates, predecessors, successors, and assigns (“Released Parties”), from any and all manner of claims, actions, causes of action, suits, rights, debts, sums of money, payments, obligations, reckonings, contracts, agreements, executions, promises, damages, liens, judgments, and demands of whatever kind, type, or nature whatsoever, both at law and in equity, whether past, present, known or unknown, suspected or unsuspected, contingent or non-contingent, whether based on federal, state, or local law, statute, ordinance, regulation, code, contract, common law, or any other source, which Stamm has, may now have, or has ever had against any of the Released Parties, or any of them arising from or in any way connected with Stamm’s relationship with LifeLock, as of the date of Stamm’s execution of this General Release including but not limited to claims that were asserted in or arising from or that may have arisen from the same facts alleged in the matter entitled Ebarle, et al. v. LifeLock, Inc., Case No. 3:15-CV-00258 HSG, currently pending in the District Court for the Northern District of California (the “Action”). This General Release covers all statutory, common law, constitutional, and other claims, including but not limited to:
		
	(a)
	Any and all claims concerning the advertising of LifeLock’s identity theft protection services;

		
	(b)
	Any and all claims concerning the advertising of LifeLock’s information security program;

		
	(c)
	Any and all claims concerning LifeLock’s disclosures concerning the nature of its identity theft protection services;

		
	(d)
	Any and all claims concerning LifeLock’s disclosures concerning the nature of its information security program;

		
	(e)
	Any and all claims under California’s Unfair Competition Law, Cal. Bus. & Prof. Code § 17200, et seq., the Arizona Consumer Fraud Act, A.R.S. § 44-1521, et seq., or any other applicable law or statute related to LifeLock’s advertising or disclosures concerning its identity theft protection services or information security program;

		
	(f)
	Any and all claims that LifeLock’s advertising or disclosures regarding LifeLock’s identity theft protection services or information security program constituted a fraudulent, unlawful, unfair, or deceptive business practice, were unconscionable, violated consumer protection statutes, and/or constituted a breach of contract and/or breach of the covenant of good faith and fair dealing or unjust enrichment; and/or

		
	(g)
	Any and all claims concerning any fact or circumstance that relates to LifeLock’s advertising or disclosures regarding its identity theft protection services or information security program (collectively, the “Released Claims”).

This General Release described herein covers, includes, and is intended to include all remedies that could be sought for the Released Claims including, but not limited to, statutory,
1

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constitutional, contractual, and common law claims for damages, costs,expenses, extra­ contractual damages, compensatory damages, exemplary damages,special damages, consumer redress, penalties, punitive damages, and/or damage multipliers, disgorgement, declaratory relief, equitable relief, injunctive relief, equitable relief, interest, and/or attorneys' fees and costs against LifeLock.
2.    Waiver of Unknown Claims. Stamm has read Section 1542 of the Civil Code of the
State of California, which  provides as follows:

A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH 1F KNOWN BY HIM OR HER MUST HAVB MATERIALLY AFFECTED HlS OR HER SETTLEMENT WITH THE DEBTOR.

Stamm hereby voluntarily waives the rights described in Section 1542 and elects to assume all risk for claims that now exist in his favor, whether known or unknown. against the Released Parties. Accordingly, this General Release includes within its effect claims and causes of action which Stamm does not know or suspect to exist in his favor at the time of his execution hereof and of the facts and circumstances relating in any manner to the Released Claims are hereafter found to be other than or different from the facts now believed to be true, this General Release shall remain effective.

3.    Stamm warrants and represents that he is the sole and lawful owner of sll rights, title, and interest in and to all of the claims described above and that be has not heretofore voluntarily, by operation of law or otherwise,sold,assigned, or transferred or purported  to sell., assign, or transfer to any other person or entity such claims or any part or portion thereof.

4.To the extent required by law, Garden City Group, LLC as the Sett;ement Administrator of the Settlement shall issue Stamm a Form 1099 reflecting the payment of any settlement  benefits described in the Class Action Settlement Agreement

5.Stamm agrees that he alone is responsible for any tax consequences,including any penalties or interest, relating to the payment of any settlement benefits described in the Class Action Settlement Agreement

6.Stamm  and the Released  Parties expressly agree that any and  all  force and effectiveness of this General Release is entirely contingent upon final approval of the Settlement, executed in the Action. If the Settlement does not become final for any reason, then this General Release shall be null and void ab initio. Neither a modification of nor a reversal on appeal of the Service Award shall constitute grounds for cancellation or termination of this General Release, however.

Dated: Oct 28, 2015
Jeanne Stamm

/s/ Jeanne Stamm                      

2

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EXHIBIT 10

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 149 of 289

Exhibit 10

GENERAL RELEASE OF ALL CLAIMS BY PLAINTIFF BRIAN LITTON.

1.In consideration for the settlement benefits described in the Class Action Settlement Agreement (“Settlement Agreement”) to which this General Release is an integral and material part, Brian Litton (“Litton”), on his own behalf and on behalf of his administrators, representatives, and assigns, hereby completely fully, finally, and forever releases, relinquishes, acquits, and discharges LifeLock, Inc. (“LifeLock”) and each of its respective present and former parents, subsidiaries, divisions, affiliates, predecessors, successors, assigns, and insurers, including all of their insurers’ affiliates, predecessors, successors, assigns, and reinsurers, and the respective agents, servants, attorneys, employees, officers, directors, shareholders, and representatives of the foregoing, and each of them, and all of the present and former directors, officers, employees, agents, attorneys, and shareholders of LifeLock and each of their present and former parents, subsidiaries, divisions, affiliates, predecessors, successors, and assigns (“Released Parties”), from any and all manner of claims, actions, causes of action, suits, rights, debts, sums of money, payments, obligations, reckonings, contracts, agreements, executions, promises, damages, liens, judgments, and demands of whatever kind, type, or nature whatsoever, both at law and in equity, whether past, present, known or unknown, suspected or unsuspected, contingent or non-contingent, whether based on federal, state, or local law, statute, ordinance, regulation, code, contract, common law, or any other source, which Litton has, may now have, or has ever had against any of the Released Parties, or any of them arising from or in any way connected with Litton’s relationship with LifeLock, as of the date of Litton’s execution of this General Release including but not limited to claims that were asserted in or arising from or that may have arisen from the same facts alleged in the matter entitled Ebarle, et al. v. LifeLock, Inc., Case No. 3:15-CV-00258 HSG, currently pending in the District Court for the Northern District of California (the “Action”). This General Release covers all statutory, common law, constitutional, and other claims, including but not limited to:
		
	(a)
	Any and all claims concerning the advertising of LifeLock’s identity theft protection services;

		
	(b)
	Any and all claims concerning the advertising of LifeLock’s information security program;

		
	(c)
	Any and all claims concerning LifeLock’s disclosures concerning the nature of its identity theft protection services;

		
	(d)
	Any and all claims concerning LifeLock’s disclosures concerning the nature of its information security program;

		
	(e)
	Any and all claims under California’s Unfair Competition Law, Cal. Bus. & Prof. Code § 17200, et seq., the Arizona Consumer Fraud Act, A.R.S. § 44-1521, et seq., or any other applicable law or statute related to LifeLock’s advertising or disclosures concerning its identity theft protection services or information security program;

		
	(f)
	Any and all claims that LifeLock’s advertising or disclosures regarding LifeLock’s identity theft protection services or information security program constituted a fraudulent, unlawful, unfair, or deceptive business practice, were unconscionable, violated consumer protection statutes, and/or constituted a breach of contract and/or breach of the covenant of good faith and fair dealing or unjust enrichment; and/or

		
	(g)
	Any and all claims concerning any fact or circumstance that relates to LifeLock’s advertising or disclosures regarding its identity theft protection services or information security program (collectively, the “Released Claims”).

This General Release described herein covers, includes, and is intended to include all remedies that could be sought for the Released Claims including, but not limited to, statutory,
1

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constitutional, contractual, and common law claims for damages, costs, expenses, extra­ contractual damages, compensatory damages,exemplary damages, special damages, consumer redress, penalties, punitive damages, and/or damage multipliers, disgorgement, declaratory relief, equitable relief, injunctive relief, expenses, interest, and/or attorneys' fees and costs against LifeLock.
2.Waiver of Unknown Claims. Litton has read Section 1542 of the Civil Code of the State of California, which  provides as follows:

A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE  DEBTOR.

Litton hereby voluntarily waives the rights described in Section 1542 and elects to assume all risks for claims that now exist in his favor, whether known or unknown, against the Released Parties. Accordingly, this General Release includes within its effect claims and causes of action which Litton does not know or suspect to exist in his favor at the time of his execution hereof  and of the facts and circumstances relating in any manner to the Released Claims are hereafter found to be other than or different from the facts now believed to be true, this General Release shall remain effective.

3.Litton warrants and represents that he is the sole and lawful owner of all rights, title, and interest in and to all of the claims described above and that he has not heretofore voluntarily, by operation of law or otherwise, sold, assigned, or transferred or purported  to sell, assign, or transfer to any other person or entity such claims or any part or portion  thereof.

		
	4.
	To the extent required by law, Garden City Group, LLC as the Settlement Administrator of the Settlement shall issue Litton a Form 1099 reflecting the payment of any settlement benefits described in the Class Action Settlement Agreement

5.Litton agrees that he alone is responsible for any tax consequences, including any penalties or interest, relating to the payment of any settlement benefits described in the Class Action  Settlement Agreement

6.Litton and the Released Parties expressly agree that any and all force and effectiveness of this General Release is entirely contingent upon final approval of the Settlement, executed in the Action. Ifthe Settlement does not become final for any reason, then this General Release shall be null and void ab initio. Neither a modification of nor a reversal on appeal of the Service Award shall constitute grounds for cancellation or termination of this General Release, however.

Dated: Oct 28, 2015 
Brian Litton

/s/ Brian Litton

2

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 151 of 289

EXHIBIT 11

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 152 of 289

Exhibit 11
GENERAL RELEASE OF ALL CLAIMS BY PLAINTIFF REINER JEROME EBARLE.

1.In consideration for the settlement benefits described in the Class Action Settlement Agreement (“Settlement Agreement”) to which this General Release is an integral and material part, Reiner Jerome Ebarle (“R.J. Ebarle”), on his own behalf and on behalf of his administrators, representatives, and assigns, hereby completely fully, finally, and forever releases, relinquishes, acquits, and discharges LifeLock, Inc. (“LifeLock”) and each of its respective present and former parents, subsidiaries, divisions, affiliates, predecessors, successors, assigns, and insurers, including all of their insurers’ affiliates, predecessors, successors, assigns, and reinsurers, and the respective agents, servants, attorneys, employees, officers, directors, shareholders, and representatives of the foregoing, and each of them, and all of the present and former directors, officers, employees, agents, attorneys, and shareholders of LifeLock and each of their present and former parents, subsidiaries, divisions, affiliates, predecessors, successors, and assigns (“Released Parties”), from any and all manner of claims, actions, causes of action, suits, rights, debts, sums of money, payments, obligations, reckonings, contracts, agreements, executions, promises, damages, liens, judgments, and demands of whatever kind, type, or nature whatsoever, both at law and in equity, whether past, present, known or unknown, suspected or unsuspected, contingent or non-contingent, whether based on federal, state, or local law, statute, ordinance, regulation, code, contract, common law, or any other source, which R.J. Ebarle has, may now have, or has ever had against any of the Released Parties, or any of them arising from or in any way connected with R.J. Ebarle’s relationship with LifeLock, as of the date of R.J. Ebarle’s execution of this General Release including but not limited to claims that were asserted in or arising from or that may have arisen from the same facts alleged in the matter entitled Ebarle, et al. v. LifeLock, Inc., Case No. 3:15-CV-00258 HSG, currently pending in the District Court for the Northern District of California (the “Action”). This General Release covers all statutory, common law, constitutional, and other claims, including but not limited to:
		
	(a)
	Any and all claims concerning the advertising of LifeLock’s identity theft protection services;

		
	(b)
	Any and all claims concerning the advertising of LifeLock’s information security program;

		
	(c)
	Any and all claims concerning LifeLock’s disclosures concerning the nature of its identity theft protection services;

		
	(d)
	Any and all claims concerning LifeLock’s disclosures concerning the nature of its information security program;

		
	(e)
	Any and all claims under California’s Unfair Competition Law, Cal. Bus. & Prof. Code § 17200, et seq., the Arizona Consumer Fraud Act, A.R.S. § 44-1521, et seq., or any other applicable law or statute related to LifeLock’s advertising or disclosures concerning its identity theft protection services or information security program;

		
	(f)
	Any and all claims that LifeLock’s advertising or disclosures regarding LifeLock’s identity theft protection services or information security program constituted a fraudulent, unlawful, unfair, or deceptive business practice, were unconscionable, violated consumer protection statutes, and/or constituted a breach of contract and/or breach of the covenant of good faith and fair dealing or unjust enrichment; and/or

		
	(g)
	Any and all claims concerning any fact or circumstance that relates to LifeLock’s advertising or disclosures regarding its identity theft protection services or information security program (collectively, the “Released Claims”).

This General Release described herein covers, includes, and is intended to include all remedies that could be sought for the Released Claims including, but not limited to, statutory,
1

Case 3:15-cv-00258-HSG Document 49-1 Filed 11/04/15 Page 153 of 289

constitutional, contractual, and common law claims for damages, costs, expenses, extra­ contractual damages, compensatory damages,exemplary damages, special damages, consumer redress, penalties, punitive damages, and/or damage multipliers, disgorgement, declaratory relief, equitable relief, injunctive relief, expenses, interest, and/or attorneys' fees and costs against LifeLock.
		
	2.
	Waiver of Unknown Claims. R.J. Ebarle has read Section 1542 of the Civil Code of the State of Califomia, which provides as follows:

A GENERAL RELEASE DOES NOT EXTJ;:ND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HlS OR HER SETTLEMENT WITH THE DEBTOR.

R.J. Ebarle hereby voluntarily waives the rights described in Section 1542 and elects to assume all risks for claims that now exist in his favor, whether known or unknown , against the Released Parties. Accordingly , this General Release includes wi thin its effect claims and causes of action which R.J . Ebarle does not know or suspect to exist in his favor at the time of his execution hereof and of the facts and circumstances relating in any manner to the Released Claims are hereafter found to be other than or different from the facts now believed to be true, this General Release shall remain effective.

3.R.J. Ebarle wan-ants and represents that he is the sole and lawful owner of all rights, title, and interest in and to all of the claim s described above and that he has not heretofore voluntarily, by operation of law or otherwise, sold, assigned, or transferred or purported to sell, assign, or transfer to any other person or entity such claims or any part or portion thereof.

4.To the extent required by law, Garden City Group, LLC  as the Settlement  Administrator  of the Settlement shall issue R.J. Ebarle a Form I 099 reflecting the payment of any settlement benefits described  in the Class Action  Settlement  Agreement

5.R.J. Ebarle agrees that he alone is responsible for any tax consequences, including any penalties or interest, relating to the payment of any settlement benefits described in the Class Action Settlement Agreement

6.R.J.Ebarle and the Released Parties expressly agree that any and all force and effectiveness of this General Release is entirely contingent upon final approval of the Settlement, executed in the Action . If the Settlement does not become final for any reason, then this General Release shall be null and void ab initio.  Neither a modification of nor a reversal on appeal of the Service Award shall constitute grounds for cancellation or termination of th is General Release, however.
Dated: Oct 28, 2015 
Reiner Jerome Ebarle

/s/ Reiner Ebarle             
2

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