Document:

EX-10.69

 Exhibit 10.69 

SEVERANCE AGREEMENT 

AND RELEASE OF ALL CLAIMS 

This Severance Agreement and Release of All Claims (“Agreement”) is made and entered into by and between Giannella Alvarez
(“Executive”) and Del Monte Corporation (the “Company”) (together, the “Parties”). 
 R E C I T A L S

 WHEREAS, Executive is employed by the Company as its Executive Vice President, Pet Business Unit; and 

WHEREAS, Executive and the Company have mutually decided and agreed to terminate their employment relationship amicably and to resolve, fully
and finally, all matters relating to such termination and employment relationship prior to Executive’s departure from the Company. 

NOW, THEREFORE, in consideration of the foregoing recitals and the covenants, agreements and promises set forth herein, and for other good
and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the Parties intending to be legally bound, hereby agree as follows: 

A G R E E M E N T 

1.          EXECUTIVE’S TERMINATION.   Pursuant to this Agreement,
Executive shall be terminated from each and every position Executive holds as an officer and employee of the Company effective February 3, 2014 (“the Termination Date”). The Company shall pay Executive any accrued, but unpaid base
salary, vacation pay, floating holidays and unpaid business expense reimbursements due Executive as of the Termination Date, less all applicable federal, state or local taxes and other normal payroll deductions. 

2.          SEVERANCE BENEFITS.   In consideration of and subject to
Executive’s release of claims and Executive’s other covenants and agreements contained herein, provided that Executive has not exercised any revocation rights as set forth in Paragraph 9 below, the Company shall provide
Executive with those severance payments and benefits described in Article 3 (not in relation to a Change in Control) of the Del Monte Corporation Executive Severance Plan within sixty days after the Termination Date, as applicable. The Plan provides
for a lump sum payment equal to a 1.5x multiple of your base salary and target AIP bonus for F’14. You are also eligible under the Severance Plan to receive a payment in respect of the F14 AIP. This payment is calculated as 75% of your eligible
compensation under the AIP Plan paid during the fiscal year (“Target”), further adjusted for actual Company performance (with such corporate performance multiplier to be capped at 100%). However, as an accommodation to you, if the
performance adjustment multiplier is determined to be less than 2/3, we will make an additional cash payment in the amount determined by multiplying Target by the difference between 2/3 and the actual performance adjustment multiplier. Such
payment(s) in respect of 

 
F14 AIP will be made no later than 2.5 months following the end of the F14 fiscal year. In addition, per Section 3.2(a) of the Severance Plan, Executive (and eligible dependents currently
enrolled for so long as they remain eligible for coverage), shall continue in the Company’s health and welfare benefits (other than disability) starting the day after her Termination Date until the earlier of (i) the expiration of eighteen
(18) months or (ii) such time as Executive is covered by comparable programs of a subsequent employer. In the event of Executive’s death, the unpaid balance of the monies due to her under the Severance Agreement will be paid to her
estate. 
 3.          STOCK OPTIONS / RESTRICTED STOCK.   Any
outstanding stock options to purchase shares of common stock of Blue Acquisition Group, Inc. (“Blue”) held by Executive shall be treated according to the terms of the Blue Acquisition Group, Inc. 2011 Stock Incentive Plan, the applicable
Stock Option Agreement, and the Management Stockholders’ Agreement, and any amendments thereto. A pro rata portion of the current tranche of your time-based options (i.e., the tranche that was otherwise scheduled to vest on March 8, 2014)
will vest based on your Termination Date in accordance with the terms of Section 3.1(b)(ii) of your Stock Option Agreement. 

4.          RETIREMENT, SAVINGS, DEFERRED COMPENSATION.   Effective as of
Executive’s Termination Date, Executive shall cease to participate in any Company sponsored retirement plans. Any distribution of benefits to Executive pursuant to Executive’s participation in any retirement, pension, savings, or deferred
compensation plan sponsored by the Company shall be subject to the terms and conditions of the applicable plans. 

5.          OUTPLACEMENT.   The Company will provide you with
executive-level outplacement services at the Company’s expense with a provider to be selected by Executive with the reasonable consent of the Company for a period of up to 12 months, not to exceed $25,000. 

6.          RELOCATION.   To the extent not paid by your new employer,
the Company will reimburse you for actual relocation expenses (subject to reasonable documentation) up to a maximum of $45,000 in expenses incurred within twelve months of the Termination Date. You agree to provide the Company with notice of your
new employment and the agreement of your new employer to pay relocation expenses. 

7.          PAYMENT OF REMAINDER OF LEASE TERM.   The Company agrees to
pay for the remainder of your lease term, in the amount of $8,500.00 per month, following your termination for the months of February through June 2014, in an amount not to exceed $42,500. 

8.          PHONE.   Effective February 3, 2014, the Company shall
reasonably cooperate to facilitate the transfer of her personal phone number (404-457-9220) and iPhone, both of which she brought with her to the Company, transferred back to her name, along with the transfer of all of her personal contact
information and personal contents from her iPhone. 
 9.          COMMUNICATIONS.
  The Company will share with you the wording of the Company’s announcement of your departure. The Company will receive your reasonable input, but the final form of any Company communication shall be subject to the Company’s full
discretion and will be consistent with the mutually agreed announcement appended hereto as Attachment I. 

  
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 10.          RELEASE AND
WAIVER.   In consideration for your receipt of the benefits set forth herein, you hereby forever waive and release any claims and rights you may have against the Company and its predecessors, affiliates, successors and assigns, as
well as each of their respective past and present officers, directors, employees, agents, attorneys and shareholders (collectively, the “Released Parties”), from any and all claims, charges, complaints, liens, demands, causes of action,
obligations, damages and liabilities, known and unknown, suspected or unsuspected, that you had, now have, or hereinafter claim to have against the Released Parties, which arise from or are in
connection with your employment or the termination of your employment or which arise from or are in connection with any employment action taken, or not taken, affecting your employment with the Company, and based on any other conduct occurring prior
to your signing this Release. 
 This Release includes, but is not limited to, any claims or actions arising under Title VII of the Federal
Civil Rights Act, the Rehabilitation Act, the Age Discrimination in Employment Act (“ADEA”), the Older Workers Benefit Protection Act (“OWBPA”), the Americans With Disabilities Act, the Equal Pay Act, the Family and Medical Leave
Act, the Worker Adjustment And Retraining Notification Act, the Employee Retirement Income Security Act, the California Fair Employment and Housing Act, all State and Federal civil rights laws, all State and Federal wage and hour laws, all as
amended, public policy, contract (whether oral or written, express or implied) or tort law, as well as any other federal, state or local constitution, statute or common law right and claims for compensation, wages or benefits, except as set forth
below, whether any such right or claim is known or unknown, actual or potential, statutory or non-statutory. Such release and waiver does not include any rights or claims you might have to workers’
compensation benefits under the workers’ compensation laws or based on conduct which occurs subsequent to your executing this Release. Nothing in this Release shall be construed as prohibiting you from filing a charge or complaint, including a
challenge to the validity of this Release, with the Equal Employment Opportunity Commission (“EEOC”) or other government agency or participating in any investigation or proceeding conducted by the EEOC or other government agency. This
Release shall not be construed in any manner to waive any rights or benefits that may not be waived pursuant to applicable law. 
 You
further agree that you shall not accept any award, damages, recovery or settlement from any proceeding brought by you or on your behalf pertaining to your employment with the Company, or your separation. 

By this Release, you hereby expressly waive all rights afforded by Section 1542 of the Civil Code of the State of California
(“Section 1542”) with respect to the Released Parties. Section 1542 states as follows: 

A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR
HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR. 

  
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 Notwithstanding the provisions of Section 1542, and for the purpose of implementing a full
and complete release, you understand and agree that this Release is intended to include all claims, if any, which you may have and which you do not now know or suspect to exist in your favor against the Released Parties, and this Release
extinguishes those claims. This Release does not release claims that cannot be released as a matter of law, including, but not limited to, the right to indemnification under California Labor Code Section 2802, nor your rights to
(i) indemnification under the laws of the State of Delaware, and the Corporation’s Certificate of Incorporation and Bylaws and under any insurance maintained by the Company for your benefit, (ii) employee benefits under an plan or
program maintained by the Company in which you participated and are vested in and due a benefit (excluding for the avoidance of doubt any severance benefits under any Company severance plan or policy), or (iii) your rights to enforce the terms
of this Agreement. 
 By agreeing to the terms set forth in this Release, you understand and agree that you (1) have had at least
twenty-one (21) days within which to consider this Release before signing this Release; (2) have carefully read and fully understand all of the provisions of this Release; (3) are, through this Release, releasing the Released Parties,
from any and all claims, including but not limited, any right or claim you may have under the ADEA against one or any of them; (4) are knowingly and voluntarily agreeing to all of the terms set forth in this Release; (5) are knowingly and
voluntarily intending to be legally bound by the provisions set forth herein; (6) were advised and hereby are advised in writing to consider the terms of this Release and consult with an attorney of your choice prior to agreeing to the terms
set forth herein; (7) have been given a full seven (7) days following your signing of this Release to revoke it and have been and hereby are advised in writing that this Release shall not become effective or enforceable until the seven
(7)-day revocation period has expired; (8) understand that rights and claims under the ADEA that may arise after the date this Release is signed by you are not being waived; and (9) acknowledge that the consideration given for this Release
is in addition to anything of value to which you are already entitled. 
 11.         
CONTINUING OBLIGATIONS.   Executive hereby acknowledges and affirms that she will continue to comply with all legal obligations with respect to Company intellectual property and confidential information, which will survive
the termination of Executive’s employment. 
 12.         
NON-DISPARAGEMENT.   Executive shall not, at any time, make, directly or indirectly, any oral or written, public or private statements that are disparaging of the Company or any of its subsidiaries, affiliates, successors,
assigns, including any of their present or former officers, directors, agents, or employees. Nor shall Executive make any oral or written, public or private statements that disparage or otherwise constitute trade libel of the Company’s or its
subsidiaries’, affiliates’, successors’ or assigns’ products or services. The Company agrees to communicate to its executives and Board members the Company’s policy that such executives and Board members shall not make any
public or private statements that are disparaging of Executive or Executive’s performance at the Company. 

  
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 13.          CONFIDENTIAL AGREEMENT.
  Executive agrees that Executive shall keep the facts, terms and amounts set forth in this Agreement confidential. Executive further agrees that Executive will not disclose any information concerning this Agreement to any person or entity
without the express written consent of the Company or its successors and assigns; provided that, Executive may make such disclosures as necessary to Executive’s legal, financial and tax advisors and Executive’s spouse, if
such persons also agree to keep the terms and conditions of the Agreement confidential; provided further that, Executive may disclose the terms and conditions of the Agreement to the extent required by law and as legally
necessary to enforce the terms of this Agreement. 
 14.         
NON-SOLICITATION.   In consideration of the benefits described in Paragraphs 2 through 7 above, Executive agrees that for a period of two (2) years after the Termination Date, Executive shall not, directly or indirectly,
solicit any employee of the Company or any existing or future affiliate to leave his or her employment or knowingly induce or attempt to induce any such employee to terminate or breach his or her employment agreement with the Company or any existing
or future affiliate, either on Executive’s own account or for the benefit of any company, limited liability company, partnership, joint venture or other entity or person. 

15.          NON-INTERFERENCE.   Executive agrees that Executive
shall not at any time use the Company’s confidential or trade secret information to either directly or indirectly solicit, cause in any part, or knowingly encourage any current or future customer of or supplier to the Company or any existing or
future affiliate to modify the business relationship, or cease doing business in whole or in part, with the Company or any existing or future affiliate, either on Executive’s own account or for the benefit of any company, limited liability
company, partnership, joint venture or other entity or person.
 16.         
COOPERATION.   From the date hereof through the third anniversary thereof, Executive agrees to cooperate fully with the Company and its affiliates (a) in response to reasonable requests for information by the Company
about the business of the Company affiliates or Executive’s involvement and participation therein, (b) in connection with the defense or prosecution of any claims or actions against or on behalf of the Company or its Affiliates that relate
to events or occurrences that transpired while Executive was employed by the Company; and (c) in connection with any investigation or review by any federal, state or local regulatory or self-governing authority to the extent that any such
investigation relates to occurrences that transpired while Executive was employed by the Company. Executive’s full cooperation shall include, but not be limited to, being available to meet and speak with officers or employees of the Company
and/or its counsel at reasonable times and locations, executing documents, appearing at the Company’s request as a witness at depositions, trials or other proceedings without the necessity of a subpoena, and taking such other actions as may
reasonably be requested by the Company to effectuate the foregoing. In requesting such services, the 

  
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 Executive’s Initials 

 
Company shall exercise reasonable efforts to schedule any assistance requested so as to not unreasonably disrupt Executive’s business and personal affairs. The Company shall promptly
reimburse Executive, upon receipt of reasonable documentation, for all out-of-pocket expenses reasonably and necessarily incurred by Executive for the purpose of providing any cooperation required under this section. In compensation for
Executive’s services pursuant to this section, Executive shall receive a consulting fee at the rate of $262 per hour, up to a maximum per diem in the amount of $2,100. 

17.          REMEDIES.   In the event Executive materially violates the
terms and conditions of this Agreement, the Company may elect, in its sole and absolute discretion, upon ten (10) days’ notice to Executive, to terminate the payment of any benefits provided under this Agreement to Executive. It is further
understood and agreed that if, at any time, a violation of any term or condition of this Agreement is asserted by any party hereto, that party shall have the right to seek specific performance of that term or condition and/or any other necessary and
proper relief, including, but not limited to damages, injunctive relief and/or recoupment of the benefits granted under this Agreement from any court of competent jurisdiction. 

18.          REPRESENTATIONS.   Executive makes the following
representations, each of which is an important consideration to the Company’s willingness to enter into this Agreement with Executive: 

a.          Executive acknowledges and represents that the Company is not entering into this
Agreement because it believes that Executive has any cognizable legal claim against the Released Parties. Executive agrees that the purpose of this Agreement is to provide Executive with further assistance in the transition of Executive’s
employment status, while at the same time protecting the Released Parties from the expense and disruption which are often incurred in defending against even a groundless lawsuit. If Executive elects not to sign this Agreement, the fact that this
Agreement was offered in the first place will not be understood as an indication that the Released Parties believed Executive was discriminated against or treated unlawfully in any respect. 

b.          Executive represents that Executive has not filed any claim, charge, grievance,
complaint, or action in or with any federal, state, or local court or administrative agency or before any other tribunal against the Released Parties. 

c.          Executive represents that Executive does not have any basis for a claim for benefits
under FMLA and Executive’s rights under FMLA have not been violated by the Company. 

d.          Executive acknowledges and agrees that the benefits provided under Paragraphs 2
through 7 above constitute consideration beyond that which, but for the release and covenants set forth in this Agreement, the Company otherwise would not be obligated to provide, nor would Executive otherwise be entitled to receive. 

  
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 Executive’s Initials 

 e.          Executive acknowledges and agrees that
except for Executive’s (i) accrued, but unpaid base salary, vacation pay, floating holidays and unreimbursed business expenses through the Termination Date, and (ii) consideration set forth in Paragraphs 2 through 7, Executive
shall not be entitled to receive any other compensation or benefits of any sort from the Company including, without limitation, salary, bonuses, stock (except as provided in Paragraph 3 above), holiday pay, sick leave, short-term or long-term
disability benefits, health care continuation coverage (except as provided under federal or state law), retirement (except as provided in Paragraph 4 above), insurance, benefits otherwise payable under any of the Company’s severance plans,
programs or policies, tax reimbursement, or any other form of compensation or benefits from the Released Parties at any time. 

f.          Executive represents and warrants that Executive has returned to the Company all
documents, data, records, keys, credit cards, identification badges, proprietary or confidential information and other physical or electronic property that came into Executive’s possession during Executive’s employment, whether acquired
from the Company or from any other source. 
 g.          Executive acknowledges that, prior
to signing this Agreement, Executive read and understood each and every provision in this Agreement and that Executive had the opportunity to consult with an attorney regarding the effect of each and every provision of this Agreement. Executive
further acknowledges that Executive knowingly and voluntarily entered into this Agreement with complete understanding of all relevant facts, and that Executive was neither fraudulently induced nor coerced to enter into this Agreement. 

h.          Executive acknowledges and agrees that Executive will not apply for employment with
the Company in the future and that the Company may reject for this, or any other reason, any future employment application made by Executive. 

19.          SEVERABILITY.   Should any provision of this Agreement be
declared or determined by any court of competent jurisdiction to be wholly or partially illegal, invalid, or unenforceable, it is specifically hereby agreed that the legality, validity, and enforceability of the remaining parts, terms, or provisions
of this Agreement shall not in any way be affected thereby; rather, said illegal, invalid, or unenforceable part, term, or provision, invalidity, or unenforceability of any part, term or provision of this Agreement by a particular court affect the
legality, validity or enforceability of any of the terms or provisions of this Agreement in any other jurisdictions, it being intended that all rights and obligations of the Parties hereunder shall be enforceable to the fullest extent permitted by
law. 

  
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 Executive’s Initials 

 20.          THIRD-PARTY
BENEFICIARIES.   This Agreement is solely for the benefit of Executive and the Released Parties and shall not inure to the benefit of any other third parties. 

21.          NO WAIVERS; AMENDMENTS.   The failure of either party to
this Agreement to enforce any of its terms, provisions or covenants shall not be construed as a waiver of the same or of the right of such party to enforce the same except for Executive’s failure to revoke this Agreement within seven
(7) days of its execution as set forth in Paragraph 9 above. Waiver by the Company of any breach or default by Executive of any term, provision or covenant of this Agreement shall not operate as a waiver of any other breach or default by
Executive. This Agreement may not be amended or modified other than by a written instrument signed by the Company and Executive. 

22.          DESCRIPTIVE HEADINGS.   The Paragraph headings contained
herein are for reference purposes only and shall not in any way affect the meaning or interpretation of this Agreement. 

23.          COUNTERPARTS.   This Agreement may be executed in two or
more counterparts, each of which shall be deemed an original, but all of which shall constitute one and the same instrument. 

24.          GOVERNING LAW.   This Agreement and all rights, duties and
remedies hereunder shall be governed by and construed and enforced in accordance with the laws of the State of California, without reference to its choice of law rules. 

25.          ENTIRE AGREEMENT.   This Agreement sets forth the entire
agreement and understanding of the Parties relating to the subject matter hereof and merges and supersedes all prior discussions, agreements and understandings of every kind and nature between the Parties hereto and neither party shall be bound by
any term or condition other than as expressly set forth in this Agreement. 
 [Remainder of page intentionally left blank; Signatures
on following page.] 

  
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 Executive’s Initials 

 IN WITNESS WHEREOF, the Parties have executed this Agreement as of the date set forth below:

 EXECUTIVE 
  

							
	By:	 	 /s/ Giannella Alvarez
	 		 	Dated:   Dec. 16, 2013            
		 	     Giannella Alvarez	 		 	
			
	DEL MONTE CORPORATION	 		 	
				
	By:	 	 /s/ Asad Husain
	 		 	Dated:   Dec. 16, 2013            
		 	     Asad Husain	 		 	
		 	     Executive Vice President,	 		 	
		 	     Chief Human Resources Officer	 		 	

  
 9EX-10.1

 EXHIBIT 10.1 

SECOND AMENDMENT 
 TO

 AMENDED AND RESTATED LOAN AND SECURITY AGREEMENT 

This Second Amendment to Amended and Restated Loan and Security Agreement (this “Amendment”) is entered into this 27th day of June 2014, by and among (a) SILICON VALLEY BANK, a California corporation with a loan production office located at 230 West Monroe, Suite 720, Chicago, Illinois 60606
(“Bank”), and (b) (i) MATTERSIGHT CORPORATION, a Delaware corporation (“Mattersight Corporation”), (ii) MATTERSIGHT EUROPE HOLDING CORPORATION, a Delaware corporation
(“Mattersight Europe”), and (iii) MATTERSIGHT INTERNATIONAL HOLDING, INC., an Illinois corporation (“Mattersight International”; and together with Mattersight Corporation and Mattersight Europe, jointly
and severally, individually and collectively, “Borrower”). 
 RECITALS 

A. Bank and Borrower have entered into that certain Amended and Restated Loan and Security Agreement dated as of May 30, 2013, as
amended by a certain First Amendment to Amended and Restated Loan and Security Agreement, dated as of August 20, 2013 (as the same may from time to time be amended, modified, supplemented or restated, the “Loan Agreement”).

 B. Bank has extended credit to Borrower for the purposes permitted in the Loan Agreement. 

C. Borrower has requested that Bank amend the Loan Agreement to (a) modify certain financial covenants, (b) modify certain
definitions in the Loan Agreement, and (c) make such additional changes to the Loan Documents as described below. 
 D. Bank has
agreed to so amend certain provisions of the Loan Agreement, but only to the extent, in accordance with the terms, subject to the conditions and in reliance upon the representations and warranties set forth below. 

AGREEMENT 

NOW, THEREFORE, in consideration of the foregoing recitals and other good and valuable consideration, the
receipt and adequacy of which is hereby acknowledged, and intending to be legally bound, the parties hereto agree as follows: 
 1.
Definitions. Capitalized terms used but not defined in this Amendment shall have the meanings given to them in the Loan Agreement. 

2. Amendments to Loan Agreement. 

2.1 The Loan Agreement shall be amended by deleting the text appearing as Section 6.7 thereof and inserting the following text in
lieu thereof: 

  
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 “6.7 Financial Covenants. 

Maintain at all times, subject to periodic reporting as of the last day of each month, unless otherwise noted, on a consolidated basis with
respect to Borrower and its Subsidiaries: 
 (a) Tangible Net Worth. A Tangible Net Worth in an amount equal to or greater than One
Million Two Hundred Fifty Thousand Dollars ($1,250,000), increasing by (i) fifty percent (50%) of positive quarterly Net Income plus (ii) fifty percent (50%) of the proceeds from issuances of equity and the principal
amount of Subordinated Debt, in each case issued after the Second Amendment Effective Date. 
 (b) Minimum Revenue. Achieve minimum
revenue, tested quarterly, of at least the following for the periods indicated: (i) for the quarterly period ending June 30, 2014, Six Million One Hundred Thousand Dollars ($6,100,000); (ii) for the quarterly period ending
September 30, 2014, Seven Million One Hundred Thousand Dollars ($7,100,000); and (iii) for the quarterly period ending December 31, 2014, Eight Million Seven Hundred Thousand Dollars ($8,700,000). For the quarterly period ending
March 31, 2015 and for each quarterly period ending thereafter, the minimum revenue requirements will be based on Borrower’s Board-approved projections delivered to Bank pursuant to Section 6.2(i) hereof, which requirement shall in
any event be at least eighty percent (80%) of the projected revenue in such Board –approved projections for each such quarterly period. 

2.2 The Loan Agreement shall be amended by deleting the following terms and their respective definitions from Section 13.1 thereof,
and inserting in lieu thereof the following: 
 “Current Liabilities” are (i) all obligations and liabilities of
Borrower owed to Bank; plus (ii) without duplication, all obligations and liabilities of Borrower owed to PfG; plus (iii) without duplication, the aggregate amount of Borrower’s Total Liabilities that mature within one (1) year.

 “Non-Formula Streamline Period” is, on and after the Second Amendment Effective Date, provided no Event of Default has
occurred and is continuing, the period (a) commencing on the first day of the month following the day that Borrower provides to Bank a written report that Borrower has, as of the last day of each monthly period, maintained an Adjusted Quick
Ratio equal to or greater than (i) commencing on the Second Amendment Effective Date through and including September 30, 2014, 1.35:1.00; and (ii) commencing on October 1, 2014 and thereafter, 1.50:1.00 (the “Non-Formula
Streamline Threshold”); and (b) terminating on the earlier to occur of (i) the occurrence of an Event of Default, and (ii) the first day of any month thereafter in which Borrower fails to maintain the Non-Formula Streamline
Threshold, as determined by Bank in its reasonable discretion. Upon the termination of a Non-Formula Streamline Period, Borrower 

  
 2 

 
must maintain the Non-Formula Streamline Threshold each consecutive day for one (1) monthly period as determined by Bank in its reasonable discretion, prior to entering into a subsequent
Non-Formula Streamline Period. Each such Non-Formula Streamline Period shall commence on the first day of the monthly period following the date Bank receives the written report of Borrower referred to in clause (a) of this definition, subject
to the determination by Bank, in its reasonable discretion, that the Non-Formula Streamline Threshold has been achieved. 
 “Quick
Assets” is, on any date, Borrower’s (i) consolidated, unrestricted and unencumbered cash maintained with Bank or Bank’s Affiliates, plus (ii) gross billed accounts receivable determined according to GAAP;
plus (iii) the undrawn available amount under the PfG Facility A Loan. 
 “Streamline Period” is, on and after
the Second Amendment Effective Date, provided no Event of Default has occurred and is continuing, the period (a) commencing on the first day of the month following the day that Borrower provides to Bank a written report that Borrower has, as of
the last day of the immediately preceding monthly period, maintained an Adjusted Quick Ratio equal to or greater than (i) commencing on the Second Amendment Effective Date through and including September 30, 2014, 1.20:1.00 but less than
1.35:1.00; and (ii) commencing on October 1, 2014 and thereafter, 1.20:1.00 but less than 1.50:1.00 (the “Streamline Threshold”); and (b) terminating on the earlier to occur of (i) the occurrence of an Event of
Default, and (ii) the first day of any month thereafter in which Borrower fails to maintain the Streamline Threshold, as determined by Bank in its reasonable discretion. Upon the termination of a Streamline Period, Borrower must maintain the
Streamline Threshold each consecutive day for one (1) monthly period as determined by Bank in its reasonable discretion, prior to entering into a subsequent Streamline Period. Borrower shall give Bank prior written notice of Borrower’s
election to enter into any such Streamline Period, and each such Streamline Period shall commence on the first day of the monthly period following the date Bank receives the written report of Borrower referred to in clause (a) of this
definition, subject to the determination by Bank, in its reasonable discretion, that the Streamline Threshold has been achieved. 
 2.3
The Loan Agreement shall be amended by inserting the following new definitions in Section 13.1 thereof, each in its appropriate alphabetical order: 

“PfG Facility A Loan” means the “Facility A Loan” as defined and described in the PfG Loan Agreement, in an
aggregate amount not to exceed Three Million Dollars ($3,000,000) outstanding at any time. 
 “PfG Loan Agreement” means
that certain Loan and Security Agreement by and between PfG and Borrower, dated as of August 19, 2013, as the same may be amended, amended and restated, modified or supplemented from time to time. 

  
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 “Second Amendment Effective Date” is June 27, 2014. 

2.4 The Loan Agreement shall be amended by deleting the Compliance Certificate attached as Exhibit B thereto and inserting the
Compliance Certificate attached as Schedule 1 hereto. 
 3. Limitation of Amendments. 

3.1 The amendments set forth in Section 2, above, are effective for the purposes set forth herein and shall be limited
precisely as written and shall not be deemed to (a) be a consent to any amendment, waiver or modification of any other term or condition of any Loan Document, or (b) otherwise prejudice any right or remedy which Bank may now have or may
have in the future under or in connection with any Loan Document. 
 3.2 This Amendment shall be construed in connection with and as
part of the Loan Documents and all terms, conditions, representations, warranties, covenants and agreements set forth in the Loan Documents, except as herein amended, are hereby ratified and confirmed and shall remain in full force and effect. 

4. [Reserved.] 
 5.
Representations and Warranties. To induce Bank to enter into this Amendment, Borrower hereby represents and warrants to Bank as follows: 

5.1 Immediately after giving effect to this Amendment (a) the representations and warranties contained in the Loan Documents are
true, accurate and complete in all material respects as of the date hereof (except to the extent such representations and warranties relate to an earlier date, in which case they are true and correct as of such date), and (b) no Event of
Default has occurred and is continuing; 
 5.2 Borrower has the power and authority to execute and deliver this Amendment and to
perform its obligations under the Loan Agreement, as amended by this Amendment; 
 5.3 The organizational documents of Borrower
delivered to Bank on the Effective Date remain true, accurate and complete and have not been amended, supplemented or restated and are and continue to be in full force and effect or have otherwise been provided to Bank in connection with this
Amendment; 
 5.4 The execution and delivery by Borrower of this Amendment and the performance by Borrower of its obligations under
the Loan Agreement, as amended by this Amendment, have been duly authorized; 
 5.5 The execution and delivery by Borrower of this
Amendment and the performance by Borrower of its obligations under the Loan Agreement, as amended by this Amendment, do not and will not contravene (a) any law or regulation binding on or affecting Borrower, (b) any contractual restriction
with a Person binding on Borrower, (c) any order, judgment or decree of any court or other governmental or public body or authority, or subdivision thereof, binding on Borrower, or 

  
 4 

 
(d) the organizational documents of Borrower; 
 5.6 The execution and
delivery by Borrower of this Amendment and the performance by Borrower of its obligations under the Loan Agreement, as amended by this Amendment, do not require any order, consent, approval, license, authorization or validation of, or filing,
recording or registration with, or exemption by any governmental or public body or authority, or subdivision thereof, binding on either Borrower, except as already has been obtained or made; and 

5.7 This Amendment has been duly executed and delivered by Borrower and is the binding obligation of Borrower, enforceable against
Borrower in accordance with its terms, except as such enforceability may be limited by bankruptcy, insolvency, reorganization, liquidation, moratorium or other similar laws of general application and equitable principles relating to or affecting
creditors’ rights. 
 6. Ratification of Perfection Certificate. Each Borrower hereby ratifies, confirms and reaffirms, all and
singular, the terms and disclosures contained in certain Perfection Certificates dated as of May 30, 2013, and acknowledges, confirms and agrees that, except as set forth on Schedule 2 hereto, the disclosures and information such
Borrower provided to Bank in said Perfection Certificates have not changed, as of the date hereof. 
 7. Integration. This Amendment
and the Loan Documents represent the entire agreement about this subject matter and supersede prior negotiations or agreements. All prior agreements, understandings, representations, warranties, and negotiations between the parties about the subject
matter of this Amendment and the Loan Documents merge into this Amendment and the Loan Documents. 
 8. Counterparts. This Amendment
may be executed in any number of counterparts and all of such counterparts taken together shall be deemed to constitute one and the same instrument. 

9. Effectiveness. This Amendment shall be deemed effective upon (a) the due execution and delivery to Bank of this Amendment by
each party hereto; (b) receipt by Bank of the fully executed Ratification of Subordination Agreement from PfG; (c) Borrower’s payment of (i) a fully-earned, non-refundable amendment fee equal to $25,000; and (ii) Bank’s
legal fees and expenses incurred in connection with this Amendment; and (d) receipt by Bank of updated evidence of insurance. Certificates of Foreign Qualification for each Borrower, as applicable, from the State of California will be promptly
delivered by Borrower to Bank upon Borrower’s receipt of same (it being understood that such receipt will likely be after the Second Amendment Effective Date). 

[Signature page follows.] 

  
 5 

 IN WITNESS WHEREOF, this Amendment is being executed as of the date first written above.

  

			
	BORROWER:
	
	MATTERSIGHT CORPORATION
		
	By:	 	 /s/ MARK ISERLOTH

	Name:	 	Mark Iserloth
	Title:	 	CFO
	
	MATTERSIGHT EUROPE HOLDING CORPORATION
		
	By:	 	 /s/ MARK ISERLOTH

	Name:	 	Mark Iserloth
	Title:	 	CFO
	
	MATTERSIGHT INTERNATIONAL HOLDING, INC.
		
	By:	 	 /s/ MARK ISERLOTH

	Name:	 	Mark Iserloth
	Title:	 	CFO
		
	BANK:	 	
	
	SILICON VALLEY BANK
		
	By:	 	 /s/ TOM HERTZBERG

	Name:	 	Tom Hertzberg
	Title:	 	Vice President

  
 6 

 SCHEDULE 1 

EXHIBIT B 

COMPLIANCE CERTIFICATE 
  

					
	TO:	  	SILICON VALLEY BANK	  	                            Date:         
                   
	FROM:	  	 MATTERSIGHT CORPORATION
 MATTERSIGHT
EUROPE HOLDING CORPORATION MATTERSIGHT INTERNATIONAL HOLDING, INC. (jointly and severally, individually and collectively, “Borrower”)

 The undersigned authorized officer of Borrower certifies that under the terms and conditions of the Amended
and Restated Loan and Security Agreement among Borrower and Bank (as amended, the “Agreement”): 
 (1) Borrower is in
complete compliance for the period ending             with all required covenants except as noted below; (2) there are no Events of Default; (3) all representations and warranties
in the Agreement are true and correct in all material respects on this date except as noted below; provided, however, that such materiality qualifier shall not be applicable to any representations and warranties that already are
qualified or modified by materiality in the text thereof; and provided, further that those representations and warranties expressly referring to a specific date shall be true, accurate and complete in all material respects as of such
date; (4) Borrower, and each of its Subsidiaries, has timely filed all required tax returns and reports, except as otherwise permitted pursuant to the terms of Section 5.8 of the Agreement, and Borrower has timely paid all foreign,
federal, state and local taxes, assessments, deposits and contributions owed by Borrower, except as otherwise permitted pursuant to the terms of Section 5.8 of the Agreement; and (5) no Liens have been levied or claims made against
Borrower or any of its Subsidiaries relating to unpaid employee payroll or benefits of which Borrower has not previously provided written notification to Bank. 

Attached are the required documents supporting the certification. The undersigned certifies that these are prepared in accordance with GAAP
consistently applied from one period to the next except as explained in an accompanying letter or footnotes. The undersigned acknowledges that no borrowings may be requested at any time or date of determination that Borrower is not in compliance
with any of the terms of the Agreement, and that is determined not just at the date this certificate is delivered. Capitalized terms used but not otherwise defined herein shall have the meanings given them in the Agreement. 

Please indicate compliance status by circling Yes/No under “Complies” column. 

 

					
	 Reporting Covenant
	  	 Required
	  	Complies
	Monthly consolidating financial statements with Compliance Certificate	  	Monthly within 30 days	  	Yes  No
	Annual consolidating financial statement (CPA Audited)	  	FYE within 150 days	  	Yes  No
	10-Q, 10-K and 8-K	  	Within 5 days after filing with SEC	  	Yes  No
	A/R, A/P Agings, and Deferred Revenue reports	  	Monthly within 30 days	  	Yes  No
	Board-approved Projections	  	Annually prior to FYE	  	Yes  No
	Transaction Reports	  	 Weekly (monthly within 30 days
 during a
Non-Formula Streamline Period or a Streamline Period), and with each request for a Credit Extension
	  	Yes  No

  

													
	 Financial Covenant
	  	Required	 	  	Actual	 	  	Complies	 
	 Minimum Tangible Net Worth (at all times, to be tested monthly)
	  	 	*	  	  	$	 	  	  	 	Yes  No	  
	 Minimum Revenue (tested quarterly)
	  	 	**	  	  	$	 	  	  	 	Yes  No	  

  
 7 

	*	See Section 6.7(a) 

	**	See Section 6.7(b) 

 The following Intellectual Property not previously disclosed to Bank
was registered after the Effective Date (if no registrations, state “None”): 
  

 
 The following financial covenant analysis and other
financial information set forth in Schedule 1 attached hereto are true and accurate as of the date of this Certificate. 
 The following are
the exceptions with respect to the certification above: (If no exceptions exist, state “No exceptions to note.”) 
  

 
  

 
  

 
  

									
	MATTERSIGHT CORPORATION	 		 	BANK USE ONLY
			
	By:                                   
                                         
                               	 		 	Received by:                                 
                                         
                                
	Name:                                   
                                         
                         	 		 		 	AUTHORIZED SIGNER
	Title:                                   
                                         
                            	 		 	Date:                                   
                                         
                                         
    
				
	MATTERSIGHT EUROPE HOLDING CORPORATION	 		 	Verified:	 	  

AUTHORIZED SIGNER

			
	By:                                   
                                         
                               	 		 	
Date:                         
                                         
                                         
              
  

Compliance Status:     Yes    No

	Name:                                   
                                         
                         	 		 
	Title:                                   
                                         
                            	 		 		 	
				
	MATTERSIGHT INTERNATIONAL HOLDING, INC.	 		 		 	
				
	By:                                   
                                         
                               	 		 		 	
	Name:                                   
                                         
                         	 		 		 	
	Title:                                   
                                         
                            	 		 		 	

  
 8 

 Schedule 1 to Compliance Certificate 

In the event of a conflict between this Schedule and the Loan Agreement, the terms of the Loan Agreement shall govern. 

Financial Covenant Analysis 
 Dated:
                                        

Tangible Net Worth (Section 6.7(a)) 

Required:        Maintain at all times, to be tested as of the last day of each month and calculated on a consolidated
basis for Borrower and its Subsidiaries, a Tangible Net Worth in an amount equal to or greater than One Million Two Hundred Fifty Thousand Dollars ($1,250,000), increasing by (i) fifty percent (50%) of positive quarterly Net Income
plus (ii) fifty percent (50%) of the proceeds from issuances of equity and the principal amount of Subordinated Debt, in each case issued after the Second Amendment Effective Date. 

Actual: 
  

							
	 A.
	  	Consolidated total assets of Borrower and its Subsidiaries	  	$	                    	  
	 B.
	  	Subordinated Debt	  	$	                    	  
	 C.
	  	ADJUSTED TOTAL ASSETS (the sum of lines A and B)	  	$	                    	  
	 D.
	  	Amounts attributed to goodwill	  	$	                    	  
	 E.
	  	Intangible items including unamortized debt discount and expense, Patents, Trademarks, Copyrights, and research and development expenses except prepaid expenses	  	$	                    	  
	 F.
	  	Notes, accounts receivable and other obligations owing to Borrower from its officers or other Affiliates	  	$	                    	  
	 G.
	  	Reserves not already deducted from assets	  	$	                    	  
	 H.
	  	Obligations that should, under GAAP, be classified as liabilities on Borrower’s consolidated balance sheet, including all Indebtedness	  	$	                    	  
	 I.
	  	TANGIBLE NET WORTH (line C minus line D minus line E minus line F minus line G minus line H)	  	$	                    	  

 Is line I equal to or greater than $1,250,000, as increased by (i) fifty percent (50%) of positive quarterly Net
Income plus (ii) fifty percent (50%) of the proceeds from issuances of equity and the principal amount of Subordinated Debt, in each case issued after the Second Amendment Effective Date? 

 

			
	             No, not in compliance
	  	            Yes, in compliance            

  
 9 

 Minimum Revenue (Section 6.7(b)) 

Required: Achieve minimum revenue, tested quarterly, of at least the following for the periods indicated: (i) for the quarterly period ending
June 30, 2014, Six Million One Hundred Thousand Dollars ($6,100,000); (ii) for the quarterly period ending September 30, 2014, Seven Million One Hundred Thousand Dollars ($7,100,000); and (iii) for the quarterly period ending
December 31, 2014, Eight Million Seven Hundred Thousand Dollars ($8,700,000). For the quarterly period ending March 31, 2015 and for each quarterly period ending thereafter, the minimum revenue requirements will be based on Borrower’s
Board-approved projections delivered to Bank pursuant to Section 6.2(i) hereof, which requirement shall in any event be at least eighty percent (80%) of the projected revenue in such Board-approved projections for each such quarterly
period. 
 Actual: 
  

			
	A.	  	Quarterly Period Ending:                            
	B	  	Actual Revenue for such Quarterly
Period:                                

 Is line B greater than or equal to
$                    ? 

            No, not in
compliance                                Yes, in Compliance 

  
 10 

 Other Financial Information (See Section 13.1 – Definitions) 

I. Non-Formula Streamline Period/Streamline Period/Applicable Margin 

Target - See Below 
 Actual: 

 

							
	 A.
	  	Aggregate value of Borrower’s consolidated unrestricted and unencumbered cash maintained with Bank and Bank’s Affiliates	  	$	                    	  
	 B.
	  	Aggregate value of gross billed accounts receivable	  	$	                    	  
	 C.
	  	Aggregate undrawn available amount under PfG Facility A Loan	  	$	                    	  
	 D.
	  	Quick Assets (the sum of lines A through C)	  	$	                    	  
	 E.
	  	Aggregate value of all Obligations of Borrower owed to Bank	  	$	                    	  
	 F.
	  	Without duplication, aggregate value of all obligations and liabilities owed to PfG	  	$	                    	  
	 G.
	  	Aggregate value of liabilities that should, under GAAP, be classified as liabilities on Borrower’s consolidated balance sheet, including all Indebtedness, and not otherwise reflected in line E or line F above that matures
within one (1) year	  	$	                    	  
	 H.
	  	Current Liabilities (the sum of lines E through G)	  	$	                    	  
	 I.
	  	 Aggregate value of current portion of all amounts received or invoiced by Borrower in advance

of performance under contracts and not yet recognized as revenue
	  	$	                    	  
	 J.
	  	Line H minus I	  	$	                    	  
	 K.
	  	Adjusted Quick Ratio (line D divided by line J)	  	 	            :1.00	  

 Non-Formula Streamline Period: 

Is line I equal to or greater than (i) commencing on the Second Amendment Effective Date through and including September 30, 2014, 1.35:1.00; and
(ii) commencing on October 1, 2014 and thereafter, 1.50:1.00? 

            No, Non-Formula Streamline Period not in effect 

            Yes, Non-Formula Streamline Period in effect 

Is line I equal to or greater than (i) commencing on the Second Amendment Effective Date through and including September 30, 2014, 1.20:1.00 but
less than 1.35:1.00; and (ii) commencing on October 1, 2014 and thereafter, 1.20:1.00 but less than 1.50:1.00? 

            No Streamline Period not in effect 

            Yes Streamline Period in effect 

  
 11 

 Applicable
Margin:                    % 
  

					
	 Adjusted Quick Ratio
	  	Applicable Interest Rate	 
	 >1.50:1.00
	  	 	0.75	% 
	 >1.20:1.00 but < 1.50:1.00
	  	 	1.25	% 
	 <1.20:1.00
	  	 	1.75	% 

 II. Performance Pricing Period 

Target: Achieve EBITDA, measured on a trailing three month basis for two consecutive monthly periods, as determined by Bank in its reasonable discretion, in an
amount equal to or greater than Two Hundred Fifty Thousand Dollars ($250,000). 
 Actual: All amounts measured on a trailing three month basis: 

 

							
	 A.
	  	1. Net Income	  	$	                    	  
	 B.
	  	To the extent deducted from the calculation of Net Income:	  			
		  	1. Interest Expense	  	$	                    	  
		  	2. Depreciation expense and amortization expense	  	$	                    	  
		  	3. Income tax expense	  	$	                    	  
	 C.
	  	EBITDA [line A plus the sum of lines B.1 through B.3]	  	$	                    	  

 Is line C equal to or greater than $250,000 for the prior two monthly reporting periods? 

            No, Performance Pricing Period not in effect 

            Yes, Performance Pricing Period in effect 

  
 12

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