Document:

<PAGE>   1

                                                                     EXHIBIT 4.3

                                 AMENDMENT NO. 1

     AMENDMENT NO. 1 dated as of October 4, 1999, among CLIENTLOGIC HOLDING
CORPORATION, a corporation duly organized and validly existing under the laws of
the State of Delaware (the "Company"); each of the Subsidiaries of the Company
identified under the caption "Subsidiary Guarantors" on the signature pages
hereto (individually, a "Subsidiary Guarantor" and, collectively, the
"Subsidiary Guarantors" and, collectively with the Company, the "Obligors"); the
lender that is a signatory hereto (the "Lender"); and TORONTO DOMINION (TEXAS),
INC., a Delaware corporation, as agent for the Lender (in such capacity,
together with its successors in such capacity, the "Agent").

     The Company, the Subsidiary Guarantors, the Lender and the Agent are
parties to a Credit Agreement dated as of May 25, 1999 (as heretofore modified
and supplemented and in effect on the date hereof, the "Credit Agreement"),
providing, subject to the terms and conditions thereof, for the making of loans
by said Lender to the Company in an aggregate principal not exceeding
$60,000,000. The Company, the Subsidiary Guarantors, the Lender and the Agent
wish to amend the Credit Agreement in certain respects and, accordingly, the
parties hereto hereby agree as follows:

     Section 1. Definitions. Except as otherwise defined in this Amendment No.
1, terms defined in the Credit Agreement are used herein as defined therein.

     Section 2. Amendments. Subject to the satisfaction of the conditions
precedent specified in Section 4 below, but effective as of the date hereof, the
Credit Agreement shall be amended as follows:

     2.01. Definitions - Section 1.01 of the Credit Agreement (Definitions)
shall be amended by adding the following new definitions (to the extent not
currently included in the Credit Agreement) and inserting the same in the
appropriate alphabetical locations, and by amending the following definitions
(to the extent currently included in the Credit Agreement) as follows:

          "Adverbe" shall mean Groupe Adverbe International S.A., a French
     corporation.

          "Bank of Scotland Debt" shall mean Indebtedness of the Cordena Group
     held by Bank of Scotland in an aggregate principal amount not to exceed
     29,000,000 Dutch guilders.

          "Cordena" shall mean Cordena Call Management B.V., a Netherlands
     Antilles corporation.

          "Cordena Acquisitions" shall mean, collectively, (a) the acquisition
     by Foreign Holding Company of all of the capital stock of Cordena for an
     aggregate consideration (including the amount of any Indebtedness assumed)
     not to exceed 45,200,000 Dutch guilders, and (b) the acquisition by Foreign
     Holding Company

                                       1

<PAGE>   2

     of all of the capital stock of Adverbe, for an aggregate consideration
     (including Indebtedness assumed) not to exceed 61,000,000 French francs.

          "Cordena Group" shall mean Cordena, Adverbe and their respective
     Subsidiaries.

          "Foreign Holding Company" shall mean ClientLogic International
     Holding, Inc., a Delaware corporation and a wholly-owned Subsidiary of the
     Company.

          "ING Debt" shall mean Indebtedness of the Cordena Group held by ING
     Bank N.V. in an aggregate principal amount not to exceed 10,000,000 Dutch
     guilders.

     2.02. Cordena Acquisitions - Section 9.08(d) of the Credit Agreement
(Investments Consisting of Permitted Acquisitions) shall be amended by adding
the following at the end thereof:

     ", and the Cordena Acquisitions;"

     2.03. Investments in the Cordena Group Financed by Equity - Section 9.08(f)
of the Credit Agreement (Investments in Subsidiaries that are not Subsidiary
Guarantors) shall be amended by adding the following clause (z) at the end
thereof:

     "and (z) Investments consisting of advances to members of the Cordena Group
     (which advances may be subordinated to the prior payment in full of the
     Bank of Scotland Debt) to the extent that (A) each such advance is financed
     solely with the proceeds of contributions to the common equity capital of
     the Company made concurrently with such Investment and (B) such advance is
     evidenced by a promissory note that is endorsed in blank and delivered in
     pledge to the Agent under the Security Agreement."

     2.04. Bank of Scotland Debt - Section 9.07 of the Credit Agreement
(Indebtedness) shall be amended as follows:

     (a) Clause (d) thereof shall be amended in its entirety to read as follows:

          "(d) Guarantees of Indebtedness otherwise permitted by this Section
     9.07 (except that no Obligor may Guarantee or incur any of the Bank of
     Scotland Debt or the ING Debt);"

     (b) The word "and" at the end of clause (j) thereof shall be deleted, the
period at the end of clause (k) shall be replaced with "; and" and following new
clause (1) shall be added:

     "(l) Indebtedness of the Cordena Group consisting of the Bank of Scotland
     Debt and the ING Debt."

                                       2

<PAGE>   3

     2.05. Bank of Scotland Liens - Section 9.06 of the Credit Agreement (Liens)
shall be amended by deleting the word "and" at the end of clause (1) thereof,
replacing the period at the end of clause (m) with "; and" and by adding the
following new clause (n):

          "(n) Liens on Property of the Cordena Group securing the Bank of
     Scotland Debt and the ING Debt."

     2.06. Capital Expenditures by the Cordena Group - Section 9.10(c) of the
Credit Agreement (Capital Expenditures in Connection with Permitted
Acquisitions) shall be amended in its entirety to read as follows:

          "(c) in addition, the Company and its Subsidiaries may consummated
     Permitted Acquisitions and the Cordena Acquisitions (and any capital assets
     acquired in any such Permitted Acquisition or in the Cordena Acquisitions
     are not subject to the restrictions set forth in Section 9.10(a) hereof);
     and"

     2.07. Treatment of Cash Flow and Indebtedness of the Cordena Group -

     (a) The definition of "Gross Cash Flow" in Section 1.01 of the Credit
Agreement shall be amended by adding the following immediately following the
first parenthetical phrase therein:

     ", other than, solely for purposes of the definition of "Adjusted Cash
     Flow" in this Section 1.01, the Cordena Group,"

     (b) The reference to "Indebtedness of the Company and its Subsidiaries" in
clause (a)(i) of the definition of "Total Debt to Cash Flow Ratio" in Section
1.01 of the Credit Agreement shall be replaced with a reference to the
following:

     "Indebtedness of the Company and its Subsidiaries (other than the Bank of
     Scotland Debt and the ING Debt)"

     (c) Clause (b) of the definition of "Cash Flow to Debt Service Ratio" in
Section 1.01 of the Credit Agreement shall be amended in its entirety to read as
follows:

          "(b) Prospective Debt Service (other than any Prospective Debt Service
     in respect of the Bank of Scotland Debt or the ING Debt) for such
     calculation date."

     (d) Clause (b) of the definition of "Cash Flow to Interest Expense Ratio"
in Section 1.01 of the Credit Agreement shall be amended in its entirety to read
as follows:

          "(b) Interest Expense (other than any Interest Expense in respect of
     the Bank of Scotland Debt or the ING Debt) for the period of four
     consecutive fiscal quarters ending on, or most recently ended prior to,
     such calculation date."

     Section 3. Representations and Warranties. Each of the Obligors represents
and warrants to the Lender that (a) the representations and warranties set forth
in Section 8 of the Credit Agreement are true and complete on the date hereof as
if made on and as of the

                                       3

<PAGE>   4

date hereof and as if each reference in said Section 8 to "this Agreement"
included reference to this Amendment No. 1 and (b) as of the date hereof, no
Default is continuing.

     Section 4. Conditions Precedent. As provided in Section 2 above, the
amendments to the Credit Agreement set forth in said Section 2 shall become
effective, as of the date hereof, upon the satisfaction of the following
conditions precedent:

     4.01. Execution by All Parties. This Amendment No. 1 shall have been
executed and delivered by each of the parties hereto.

     Section 5. Joinder by Foreign Holding Company. By its signature below,
ClientLogic International Holding, Inc. hereby assumes all of the obligations of
a "Subsidiary Guarantor" and an "Obligor" under the Credit Agreement and the
other Basic Documents and agrees that it is, for all purposes of the Credit
Agreement and the other Basic Documents, a Subsidiary Guarantor and an Obligor.

     Section 6. Miscellaneous. Except as herein provided, the Credit Agreement
shall remain unchanged and in full force and effect. This Amendment No. 1 may be
executed in any number of counterparts, all of which taken together shall
constitute one and the same amendatory instrument and any of the parties hereto
may execute this Amendment No. 1 by signing any such counterpart. This Amendment
No. 1 shall be governed by, and construed in accordance with, the law of the
State of New York.

                                       4

<PAGE>   5

     IN WITNESS WHEREOF, the parties hereto have caused this Amendment No. 1 to
be duly executed and delivered as of the day and year first above written.

                                  CLIENTLOGIC HOLDING CORPORATION

                                  By: /s/ GENE MORPHIS
                                     -------------------------------------------
                                     Title: Gene Morphis, Senior Vice President

                                  SUBSIDIARY GUARANTORS

                                  LCS INDUSTRIES, INC.

                                  By: /s/ GENE MORPHIS
                                     -------------------------------------------
                                     Title: Gene Morphis, Senior Vice President

                                  CATALOG LIQUIDATORS, INC.

                                  By: /s/ GENE MORPHIS
                                     -------------------------------------------
                                     Title: Gene Morphis, Senior Vice President

                                  LCS CANADA, INC.

                                  By: /s/ GENE MORPHIS
                                     -------------------------------------------
                                     Title: Gene Morphis, Senior Vice President

                                  CATALOG RESOURCES, INC.

                                  By: /s/ GENE MORPHIS
                                     -------------------------------------------
                                     Title: Gene Morphis, Senior Vice President

                                       5

<PAGE>   6

                                  SPEC HOLDINGS, INC.

                                  By: /s/ GENE MORPHIS
                                     -------------------------------------------
                                     Title: Gene Morphis, Senior Vice President

                                  THE SPECIALIST LTD.

                                  By: /s/ GENE MORPHIS
                                     -------------------------------------------
                                     Title: Gene Morphis, Senior Vice President

                                  COMPUTER MARKETING SYSTEMS INC.

                                  By: /s/ GENE MORPHIS
                                     -------------------------------------------
                                     Title: Gene Morphis, Senior Vice President

                                  CLIENTLOGIC CORPORATION

                                  By: /s/ GENE MORPHIS
                                     -------------------------------------------
                                     Title: Gene Morphis, C.F.O., Senior Vice
                                            President and Secretary

                                       6

<PAGE>   7

                                  CLIENTLOGIC INTERNATIONAL HOLDING, INC.

                                  By: /s/ STEVEN M. KAWALICK
                                     -------------------------------------------
                                     Title: Steven M. Kawalick, President

                                       7

<PAGE>   8

                                  LENDER

                                  ONEX CLIENTLOGIC FINANCE LLC

                                  By: /s/ DONALD F. WEST
                                     -------------------------------------------
                                     Title: Donald F. West, Director

                                  AGENT

                                  TORONTO-DOMINION (TEXAS), INC.,
                                  as Agent

                                  By:
                                     -------------------------------------------
                                     Title:

                                       8

<PAGE>   9

                                  LENDER

                                  ONEX CLIENTLOGIC FINANCE LLC

                                  By:
                                     -------------------------------------------
                                     Title:

                                  AGENT

                                  TORONTO-DOMINION (TEXAS), INC.,
                                  as Agent

                                  By: /s/ KIMBERLY BURLESON
                                     -------------------------------------------
                                     Title: Kimberly Burleson, Vice President

                                       9<PAGE>   1

                                                                     EXHIBIT 4.4

                                 AMENDMENT NO. 1

         AMENDMENT NO. 1 dated as of October 4, 1999, among CLIENTLOGIC HOLDING
CORPORATION, a corporation duly organized and validly existing under the laws of
the State of Delaware (the "Company"); each of the Subsidiaries of the Company
identified under the caption "Subsidiary Guarantors" on the signature pages
hereto (individually, a "Subsidiary Guarantor" and, collectively, the
"Subsidiary Guarantors" and, collectively with the Company, the "Obligors");
each of the lenders that is a signatory hereto (individually, a "Lender" and,
collectively, the "Lenders"); and TORONTO DOMINION (TEXAS), INC., a Delaware
corporation, as agent for the Lenders (in such capacity, together with its
successors in such capacity, the "Agent").

         The Company, the Subsidiary Guarantors, the Lenders and the Agent are
parties to a Credit Agreement dated as of May 25, 1999 (as heretofore modified
and supplemented and in effect on the date hereof, the "Credit Agreement"),
providing, subject to the terms and conditions thereof, for extensions of credit
(by making loans and issuing letters of credit) to be made by said Lenders to
the Company in an aggregate principal or face amount not exceeding $40,000,000.
The Company, the Subsidiary Guarantors, the Lenders and the Agent wish to amend
the Credit Agreement in certain respects and, accordingly, the parties hereto
hereby agree as follows:

         Section 1. Definitions. Except as otherwise defined in this Amendment
No. 1, terms defined in the Credit Agreement are used herein as defined therein.

         Section 2. Amendments. Subject to the satisfaction of the conditions
precedent specified in Section 4 below, but effective as of the date hereof, the
Credit Agreement shall be amended as follows:

         Section 2.01. Definitions. Section 1.01 of the Credit Agreement
(Definitions) shall be amended by adding the following new definitions (to the
extent not currently included in the Credit Agreement) and inserting the same in
the appropriate alphabetical locations, and by amending the following
definitions (to the extent currently included in the Credit Agreement) as
follows:

                           "Adverbe" shall mean Groupe Adverbe International
                  S.A., a French corporation.

                           "Bank of Scotland Debt" shall mean Indebtedness of
                  the Cordena Group held by Bank of Scotland in an aggregate
                  principal amount not to exceed 29,000,000 Dutch guilders.

                           "Cordena" shall mean Cordena Call Management B.V., a
                  Netherlands Antilles corporation.

                           "Cordena Acquisitions" shall mean, collectively, (a)
                  the acquisition by Foreign Holding Company of all of the
                  capital stock of

<PAGE>   2

                  Cordena for an aggregate consideration (including the amount
                  of any Indebtedness assumed) not to exceed 45,200,000 Dutch
                  guilders, and (b) the acquisition by Foreign Holding Company
                  of all of the capital stock of Adverbe, for an aggregate
                  consideration (including Indebtedness assumed) not to exceed
                  61,000,000 French francs.

                           "Cordena Group" shall mean Cordena, Adverbe and their
                  respective Subsidiaries.

                           "Foreign Holding Company" shall mean ClientLogic
                  International Holding, Inc., a Delaware corporation and a
                  wholly-owned Subsidiary of the Company.

                           "ING Debt" shall mean Indebtedness of the Cordena
                  Group held by ING Bank N.V. in an aggregate principal amount
                  not to exceed 10,000,000 Dutch guilders.

                           "Tranche 2 Commitment Termination Date" shall mean
                  the fourth anniversary of the Closing Date.

         Section 2.02. Cordena Acquisitions. Section 9.08(d) of the Credit
Agreement (Investments Consisting of Permitted Acquisitions) shall be amended by
adding the following at the end thereof:

                  ", and the Cordena Acquisitions;"

         Section 2.03. Investments in the Cordena Group Financed by Equity.
Section 9.08(f) of the Credit Agreement (Investments in Subsidiaries that are
not Subsidiary Guarantors) shall be amended by adding the following clause (z)
at the end thereof

                  "and (z) Investments consisting of advances to members of the
                  Cordena Group (which advances may be subordinated to the prior
                  payment in full of the Bank of Scotland Debt) to the extent
                  that (A) each such advance is financed solely with the
                  proceeds of contributions to the common equity capital of the
                  Company made concurrently with such Investment and (B) such
                  advance is evidenced by a promissory note that is endorsed in
                  blank and delivered in pledge to the Agent under the Security
                  Agreement."

         Section 2.04. Bank of Scotland Debt. Section 9.07 of the Credit
Agreement (Indebtedness) shall be amended as follows:

         (a) Clause (d) thereof shall be amended in its entirety to read as
follows:

                           "(d) Guarantees of Indebtedness otherwise permitted
                  by this Section 9.07 (except that no Obligor may Guarantee or
                  incur any of the Bank of Scotland Debt or the ING Debt);"

                                       2
<PAGE>   3

         (b) The word "and" at the end of clause (j) thereof shall be deleted,
the period at the end of clause (k) shall be replaced with "; and" and following
new clause (1) shall be added:

                           "(1) Indebtedness of the Cordena Group consisting of
                  the Bank of Scotland Debt and the ING Debt".

         Section 2.05. Bank of Scotland Liens. Section 9.06 of the Credit
Agreement (Liens) shall be amended by deleting the word "and" at the end of
clause (1) thereof, replacing the period at the end of clause (m) with "; and"
and by adding the following new clause (n):

                           "(n) Liens on Property of the Cordena Group securing
                  the Bank of Scotland Debt and the ING Debt."

         Section 2.06. Capital Expenditures by the Cordena Group. Section
9.10(c) of the Credit Agreement (Capital Expenditures in Connection with
Permitted Acquisitions) shall be amended in its entirety to read as follows:

                           "(c) in addition, the Company and its Subsidiaries
                  may consummated Permitted Acquisitions and the Cordena
                  Acquisitions (and any capital assets acquired in any such
                  Permitted Acquisition or in the Cordena Acquisitions are not
                  subject to the restrictions set forth in Section 9.10(a)
                  hereof); and"

         Section 2.07. Treatment of Cash Flow and Indebtedness of the Cordena
Group.

         (a) The definition of "Gross Cash Flow" in Section 1.01 of the Credit
Agreement shall be amended by adding the following immediately following the
first parenthetical phrase therein:

                  ", other than, solely for purposes of the definition of
                  "Adjusted Cash Flow" in this Section 1.01, the Cordena Group,"

         (b) The reference to "Indebtedness of the Company and its Subsidiaries"
in clause (a)(i) of the definition of "Total Debt to Cash Flow Ratio" in Section
1.01 of the Credit Agreement shall be replaced with a reference to the
following:

                  "Indebtedness of the Company and its Subsidiaries (other than
                  the Bank of Scotland Debt and the ING Debt)"

         (c) Clause (b) of the definition of "Cash Flow to Debt Service Ratio"
in Section 1.01 of the Credit Agreement shall be amended in its entirety to read
as follows:

                           "(b) Prospective Debt Service (other than any
                  Prospective Debt Service in respect of the Bank of Scotland
                  Debt or the ING Debt) for such calculation date."

                                       3
<PAGE>   4

         (d) Clause (b) of the definition of "Cash Flow to Interest Expense
Ratio" in Section 1.01 of the Credit Agreement shall be amended in its entirety
to read as follows:

                           "(b) Interest Expense (other than any Interest
                  Expense in respect of the Bank of Scotland Debt or the ING
                  Debt) for the period of four consecutive fiscal quarters
                  ending on, or most recently ended prior to, such calculation
                  date."

         Section 3. Representations and Warranties. Each of the Obligors
represents and warrants to the Lenders that (a) the representations and
warranties set forth in Section 8 of the Credit Agreement are true and complete
on the date hereof as if made on and as of the date hereof and as if each
reference in said Section 8 to "this Agreement" included reference to this
Amendment No. 1 and (b) as of the date hereof, no Default is continuing.

         Section 4. Conditions Precedent. As provided in Section 2 above, the
amendments to the Credit Agreement set forth in said Section 2 shall become
effective, as of the date hereof, upon the satisfaction of the following
conditions precedent:

         Section 4.01. Execution by All Parties. This Amendment No. 1 shall have
been executed and delivered by each of the parties hereto.

         Section 4.02. Documents. The Agent shall have received the following
documents, each of which shall be satisfactory to the Agent in form and
substance:

                  (1) Pledge of Intercompany Note. Each promissory note
         evidencing advances made by any of the Obligors to members of the
         Cordena Group (if any), duly endorsed in blank.

                  (2) Pledge of Cordena and Adverbe. Certificates representing
         shares of capital stock of each of Cordena and Adverbe (but only to the
         extent that the capital stock of such corporation is represented by
         certificates), representing at least 65% of the total capital stock of
         each such corporation, together with stock powers duly executed in
         blank.

                  (3) Bank of Scotland Documents and ING Documents. Copies of
         each of the documents or other instruments evidencing or governing the
         Bank of Scotland Debt and the ING Debt.

                  (4) Foreign Holding Corporation as a Subsidiary Guarantor. The
         Company shall have complied with its obligations under Section 9.18(b)
         of the Credit Agreement with respect to Foreign Holding Company.

         Section 5. Joinder by Foreign Holding Company. By its signature below,
ClientLogic International Holding, Inc. hereby assumes all of the obligations of
a "Subsidiary Guarantor" and an "Obligor" under the Credit Agreement and the
other Basic

                                       4
<PAGE>   5

Documents and agrees that it is, for all purposes of the Credit Agreement and
the other Basic Documents, a Subsidiary Guarantor and an Obligor.

         Section 6. Miscellaneous. Except as herein provided, the Credit
Agreement shall remain unchanged and in full force and effect. This Amendment
No. 1 may be executed in any number of counterparts, all of which taken together
shall constitute one and the same amendatory instrument and any of the parties
hereto may execute this Amendment No. 1 by signing any such counterpart. This
Amendment No. 1 shall be governed by, and construed in accordance with, the law
of the State of New York.

                                       5
<PAGE>   6

         IN WITNESS WHEREOF, the parties hereto have caused this Amendment No. 1
to be duly executed and delivered as of the day and year first above written.

                                   CLIENTLOGIC HOLDING CORPORATION

                                   By /s/ GENE MORPHIS
                                     -------------------------------------------
                                      Title: Gene Morphis, Senior Vice President

                                   SUBSIDIARY GUARANTORS

                                   LCS INDUSTRIES, INC.

                                   By /s/ GENE MORPHIS
                                     -------------------------------------------
                                      Title: Gene Morphis, Senior Vice President

                                   CATALOG LIQUIDATORS, INC.

                                   By /s/ GENE MORPHIS
                                     -------------------------------------------
                                      Title: Gene Morphis, Senior Vice President

                                   LCS CANADA, INC.

                                   By /s/ GENE MORPHIS
                                     -------------------------------------------
                                      Title: Gene Morphis, Senior Vice President

                                   CATALOG RESOURCES, INC.

                                   By /s/ GENE MORPHIS
                                     -------------------------------------------
                                      Title: Gene Morphis, Senior Vice President

<PAGE>   7

                                   SPEC HOLDINGS, INC.

                                   By /s/ GENE MORPHIS
                                     -------------------------------------------
                                      Title: Gene Morphis, Senior Vice President

                                   THE SPECIALIST, LTD.

                                   By /s/ GENE MORPHIS
                                     -------------------------------------------
                                      Title: Gene Morphis, Senior Vice President

                                   COMPUTER MARKETING SYSTEMS INC.

                                   By /s/ GENE MORPHIS
                                     -------------------------------------------
                                      Title: Gene Morphis, Senior Vice President

                                   CLIENTLOGIC CORPORATION

                                   By /s/ GENE MORPHIS
                                     -------------------------------------------
                                      Title: Gene Morphis, Senior Vice President

                                   CLIENTLOGIC INTERNATIONAL HOLDING, INC.

                                   By /s/ STEVEN M. KAWALICK
                                     -------------------------------------------
                                      Title: Steven M. Kawalick, President

<PAGE>   8

                                   LENDERS

                                   TORONTO DOMINION (TEXAS), INC.

                                   By /s/ KIMBERLY BURLESON
                                     -------------------------------------------
                                      Title: Kimberly Burleson, Vice President

                                   THE BANK OF NOVA SCOTIA

                                   By /s/ ERIC M. KNIGHT
                                     -------------------------------------------
                                      Title: Eric M. Knight, Authorized
                                             Signatory

                                   AGENT

                                   TORONTO DOMINION (TEXAS), INC.,
                                   as Agent

                                   By /s/ KIMBERLY BURLESON
                                     -------------------------------------------
                                      Title: Kimberly Burleson, Vice President

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