Document:

Remarketing Agreement dated 04/23/2002

  
 Exhibit 10.18 
  
 MASTER PRIVATE LABEL REMARKETING AGREEMENT 
  
 This Master Private Label Remarketing Agreement with all Exhibit(s), herein after referred to as the “Agreement,” made as of the 23rd day of April, 2002 (the “Effective Date”), by and between Docent, Inc., a Delaware corporation having an address at 2444 Charleston Road, Mountain View CA.94043 and hereby
referred to as Company and Interwise, Inc., a Delaware Corporation having its principal place of business at 25 First Street, Cambridge MA 02142 (“IW” or “Interwise”). 
  
 WHEREAS, Company desires to license the Interwise Enterprise Communications Platform (ECP) and related products as set forth on Exhibit A from Interwise and
distribute such products and Interwise desires to license to Company the ECP Platform and related products under the terms and conditions hereafter set forth. 
  
 NOW THEREFORE, in view of the foregoing premises and in consideration of the mutual promises and covenants contained in this Agreement, the parties hereby agree as follows: 

 
 I.    Description of Relationship 
  
 Interwise, Inc. and Company hereby agree to enter into this Agreement to increase their respective market shares in the area of distance learning and communications via the licensing/Private Label
Remarketing of Interwise’s Enterprise Communications Platform (ECP) software to be marketed and distributed by Company as “Docent Live”. Interwise agrees to allow Company to distribute Interwise ECP licenses to its Customers as part
of its own value added delivery as more particularly set forth herein. The following sets forth the entire agreement between the parties. The territory of this Agreement shall be worldwide. 
  

II.    Definitions 
  
 Where
used and identified in this Agreement the following terms shall have the meanings set forth below: 
  
 A.    Agreement: This Agreement between Company and Interwise, including Exhibits, attached hereto and incorporated by reference herein. 
  
 B.    Acceptance Date: The date or dates that a Product is sent by Interwise to Company by the transportation mode agreed to between the
parties pursuant to Section V.A.1 below. 
  
 C.    Company Direct Competitor:
Company’s direct competitors set forth on Exhibit C. 
  
 D.    Corporate
University User License Fee: The one-time license fees paid for each end-user of a Customer to use the Products on a perpetual basis for the specific and sole purpose of allowing a maximum of * Named Users to create and provide internal

  

	*
	 
	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested
with respect to the omitted portions. 
 

 
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training services and classes in accordance with a Customer License or Docent Customer License. The first year of Maintenance is included in the license fees. 
  
 E.    Customer: means a an end user enterprise or other organization which licenses the Product from
Company as part of the Docent Solution pursuant to the terms of this Agreement. 
  
 F.    Customer License: means the terms and conditions constituting the license required of Customers, which are no less stringent, and protective than those set forth in Exhibit B permitting Customer to use the
Products as part of the Docent Solution for a fee. 
  
 G.    Docent Products:
means Docent’s proprietary computer software and computer software related products developed and marketed by Docent as part of the Docent Solution for distribution to Customers pursuant to this Agreement 
  
 H.    Docent Customer License: Any licensing document used by Company in lieu of a Customer License,
which has the prior written approval of Interwise prior to its use, which approval Interwise may withhold in Interwise’s sole discretion. 
  
 I.    Docent Solution: means the combination of a Docent Product and Product that is licensed by Company to Customers or a Product licensed to an existing Docent Product customer,
provided that (i) a substantial portion of such combination shall consist of Docent Product(s) and (ii) Customer may only access the Products through a Docent Product. 
  
 J.    Enterprise Communication Platform (“ECP”): The Product which consists of a comprehensive web-based software solution for
addressing the communications, collaboration and learning needs of the enterprise. The fully integrated solution offers iMentoring, iMeetings, iClasses, iSeminars and iCasts. 
  
 K.    First line telephone support: Company is responsible for direct-end user support of their customers. Support issues handled by
Company include: participant and moderator interface and functionality; participant installation issues; and basic administration. 
  
 L.    Interwise Direct Competitor: The Interwise’s direct competitors set forth on Exhibit C. 
  
 M.    Interwise Communications Center (“ICC”): The module within the ECP which is accessed by Named Users in order to initiate
events. 
  
 N.    Named User or ICC Registered Seat: The total number of Customer
employees and contractors, as designated in the applicable Customer License or Docent Customer License, who may access and use the ICC and may therefore initiate events. 
  
 O.    Named User Perpetual License Fee: The one-time license fees paid by Company to Interwise pursuant to which Customer obtains the
rights to the perpetual use of the
 

 
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Products in accordance with the Customer License or Docent Customer License, per Named User. The first year of Maintenance is included in such license fees. 
  
 P.    Products: means Interwise’s proprietary ECP software in executable code form listed in
Exhibit A and related end user documentation, and shall also include any additional Interwise products which are subsequently added to such Exhibit A (in the form of an Exhibit A-1, A-2, etc.) by mutual execution of such additional Exhibit A by the
parties 
  
 Q.    License Fees: The price to Company of Products as set forth in
Exhibit E, including any change to such price as may be provided pursuant to Section 7.E. below. 
  
 R.    Private Label Remarketing (PLR): A special status designated to Company, providing for the distribution of the Products and related services under a private label to Customers as part of a Docent Solution
subject to the terms and conditions enumerated in this Agreement. 
  
 S.    Priority: In the event of any inconsistency between the text of this Agreement and the provisions of any Exhibits or any PO, the text of this Agreement shall prevail. 
  
 T.    Sales Royalty Report: A monthly report generated by Company and submitted to Interwise on or
before ten (10) days after the end of each calendar month during the term of this Agreement, detailing, at a minimum, the quantity and type of Products sold on a per Customer basis including Named User Perpetual License Fees and Corporate University
User License Fees to be paid, which also reflects the business volume of the previous month, and the royalty amount due Interwise. Each Sales Royalty Report shall contain, but not be limited to the following information: 
  

	 	a)
	 
	Customer name 
 

  

	 	b)
	 
	Reference number 
 

  

	 	c)
	 
	Product Description 
 

  

	 	d)
	 
	Quantity e) Price 
 

  
 U.    Updates: Any bug fixes, patches, or other revisions or changes to or modifications of the Products that Interwise makes generally available, at its sole discretion, to its
customers at no additional charge as a part of Interwise’s standard maintenance services. Updates are typically designated by a change in the version number to the right of the first decimal point, and do not include Upgrades. 

 
 V.    Upgrades: Any new releases of, or revisions or modifications of the Products, such as
those that provide additional features, require additional hardware or perform additional functions not provided or performed by the Products previously licensed to Company, and that are made generally available to Interwise’s customers, at
Interwise’s sole discretion, at no additional charge as a part of Interwise’s standard maintenance services. Upgrades are typically designated by a change in the version number to the left of the first decimal point. 

 
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 III.    Private Label Remarketer Status 
  
 Upon executing this Agreement, thereby committing to the terms within this Agreement, Company will be recognized as an official Interwise
private label remarketer. Subject to Section IV.D. below, Company will have the rights to market and publicize this status, which shall include the right to use the official Interwise Logo on any of the Company materials, and acquire any upcoming
certification should such certification become available. As approved by Company in writing, Company may also be featured on any Interwise collateral that names its official partners and private label remarketers. 
  
 IV.    Scope of Relationship 
  
 A. Pursuant to the terms and conditions of the Agreement, including Section IV.B. below, Company desires to license Products under this Agreement and to offer Distribution Licenses to 1.) Docent
prospects as part of a Docent Solution, or 2.) existing Docent Product customers as a stand-alone offering provided that the resulting combination of Product and Docent Product result in a Docent Solution and 3.) only to end-user enterprises and
organizations. Company may, along with distribution of a Docent Solution, provide a value-add to its Customers via any one or more of the following four services or Docent Solutions: 
  

	 	1.
	 
	Integration into a full spectrum eLearning and/or eCommunications Docent Solution 
 

  

	 	2.
	 
	Design/Edit of Learning/Knowledge Content and Objects 
 

  

	 	3.
	 
	Delivery of Training and Knowledge Sharing Sessions 
 

  

	 	4.
	 
	Offer custom recordings created by Company for Private Label Remarketing to the Customers 
 

  
 B.    Distribution License; Demonstration License; Sublicenses; Restrictions. Subject to the terms and conditions
hereof and only for the term hereof and for the sole purpose of distributing and demonstrating the Product as part of a Docent Solution, Interwise hereby grants to Company a non-exclusive, non-transferable, worldwide license to (i) install, use and
modify the Products for the sole purpose of embedding the Products in object code in a Docent Solution and testing the modified Products and Docent Solution; (ii) operate the Products on Company’s own server located either at 2444 Charleston
Road, Mountain View, California or other locations specified by Company, but only for purposes of providing Customers with access to and use of the Products via the Internet pursuant to the terms of this Agreement as part of a Docent Solution; (iii)
reproduce, distribute and sublicense the Product only as part of a Docent Solution solely to Customers, which Docent Solution may include the right to permit the Docent Products to grant access to and use of the Products residing on t Company’s
servers via the Internet,            , only in compliance with the terms of this Agreement (items i, ii and iii of this section collectively referred to as the “Distribution
License”); (iv) reproduce the Products, each copy to be used by a single Company user solely for demonstration, promotion and training purposes as part of the marketing and distribution of the Products as part of a Docent Solution, to be used
 

 
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only on Company’s standalone computers at Customers’ sites (each such copy a “Demonstration License”); (v) reproduce, sublicense and distribute the Products as part of a
Docent Solution for evaluation, proof of concept, or similar non-production purposes by prospective customers with a term of ninety (90) days or less from the date of installation by such prospective customer (“Evaluation License”) and
(vi) provide installation, implementation, training and maintenance services to Customers. Any internal use of Product for Company’s business operations or in operating a production environment is strictly prohibited by the forgoing
Distribution License and requires a separate agreement between the parties. Company is authorized to grant sublicenses to Customers only in conformity in all material respects with terms of the Customer License terms provided on Schedule B or Docent
Customer License. Except for the rights or licenses expressly granted in this Agreement, Company acknowledges this Agreement does not transfer any intellectual property rights, and that Interwise owns all rights in the Products including, without
limitation, copyright, patent, trademark and all other intellectual property rights therein. Company shall retain all intellectual property rights to its trademarks as used on the Products. 
  
 C.    Pursuant to the Distribution License above, Company shall have the right to private label the Products, as part of a Docent Solution, under the
name “Docent Live”, or another name as agreed to in writing between the parties, and incorporating the Company trademarks. All goodwill arising out of Company’s use of such private label shall inure to the benefit of Company.

  
 D.    It is specifically agreed and understood that the integration of the Products into a
“Docent Live” Docent Solution will be relatively superficial in nature, such that the logo “Interwise” or similar logo to be provided from time to time by Interwise will be present to at least the degree that an average person
would recognize that Interwise technology is being used in a “Docent Live” Docent Solution. Company will be ultimately responsible and retain reasonable control for deciding placement and sizing of the “Interwise” term within
“Docent Live”, subject to the immediately preceding sentence and conformance with Interwise’s then-current and reasonable trademark usage guidelines. Accordingly, Company shall be responsible for all costs associated with the
rebranding of Interwise Products. Nothing herein will grant to either party any right, title or interest in the other party’s trademarks. All goodwill arising out of Company’s use of such Interwise logo shall inure to the benefit of
Interwise. 
  
 V.    Interwise Provisions 
  
 A.    In recognition of the mutual promises contained herein, Interwise agrees to perform the following obligations: 
  

	 	1.
	 
	Deliver to Company for Company’s use pursuant to the terms of this Agreement (i) five (5) copies of the Products in an ASP format within five (5) days of
the Effective Date; (ii) one (1) copy of the Products in a standalone format within a reasonable time frame; and (iii) any Updates and Upgrades thereto within one week of their general availability (such deliverables referred to collectively as the
“Master Copy”). The Products will be shipped FOB Interwise’s site or made available to Company by FTP download. With respect to delivery by FTP download, the Products shall be deemed delivered to Company upon the provision
 
 

 
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to Company of an FTP download link for the Products and accompanying password and ID. All licensed Products that is hosted by Interwise shall be deemed delivered to Company upon the earlier of
notice to Company that the Products is available for access or upon Company’s access of the Products. Notice of availability for download or access shall include, without limitation, email notices to a Company designated contact or other
Company representatives. 
 

  

	 	2.
	 
	Sell to Company Products at discounted rates as more particularly set forth in Exhibit E. 
 

  

	 	3.
	 
	Provide first line technical support as set forth in Exhibit D to two (2) designated Company employees. 
 

  

	 	4.
	 
	Accept input from Company into the product development cycle. 
 

  

	 	5.
	 
	Provide timely information and disclosure on Interwise future Product Updates and Upgrades including features, functions, and known issues. 

  

	 	6.
	 
	Provide Company monetary consideration for providing qualified referrals to Interwise, pursuant to the terms of the Interwise Master Referral Agreement, which
may be negotiated and entered into separately in good faith. 
 

  

	 	7.
	 
	Incorporate Company’s logo on its partner web page, with an explanatory paragraph as reasonably approved by Company, and link to Company’s website

 

  

	 	8.
	 
	Provide electronic copies of marketing materials made generally available (if available in such format) to be used in Company’s marketing efforts

 

  

	 	9.
	 
	Provide hard copies of generally available collateral at actual cost for the duration of the Agreement. 
 

  

	 	10.
	 
	Provide “Speed” training for Company employees, free of charge for the duration of the Agreement. 
 

  

	 	11.
	 
	Provide access to channel partner programs that Interwise may make available in the future. 
 

  

	 	12.
	 
	Provide Company with Updates for the Products. 
 

  

	 	13.
	 
	Interwise, at its sole discretion may provide Company with Upgrades for the Products including revisions 
 

  

	 	14.
	 
	Interwise will work with Company to train Company’s organization as to the value proposition of the “Docent Live” solution as mutually agreed to
between the parties. In addition, Interwise commits to traveling at its expense to two events in the United States, to be agreed upon by both Company and Interwise, for the purpose of conducting enablement training sessions for the Company’s
sales organization and/or Company’s support and services organizations. 
 

 
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 VI.    Company Provisions 
  
 In recognition of the mutual promises contained herein, the Company agrees to perform the following obligations: 
  

	 	1.
	 
	Company will provide “1st line” telephone support services as a basic level of support directly to its Customers on a per project basis. (Interwise will provide first line technical support to Company on all technical issues around the
Products and hosting.) 
 

  

	 	2.
	 
	To provide its own Company resources necessary for pre-sales demos, proposals and administrative tasks relating to the processing of Product orders.

 

  

	 	3.
	 
	To collaborate with Interwise at industry trade events and pursue in good faith opportunities to jointly market the Interwise / Company solution where it is
deemed by both parties that these efforts do not conflict with Company’s marketing of the “Docent Live” solution. 
 

  

	 	4.
	 
	Complete the “Partner Client Registration & Referral Form” for each potential Company engagement in order to ensure that Interwise and Company do
not work at cross-purposes with an account. (See Appendix B: Partner Client Registration & Referral Form). 
 

  

	 	5.
	 
	Incorporate Interwise Logo, explanatory paragraph as reasonably approved by Interwise, and link to Interwise website from its site where appropriate.

 

  

	 	6.
	 
	Permit Interwise to use its company name and logo on Company’s publicly available customer lists. 
 

  

	 	7.
	 
	Insure that Company’s customers confirm acceptance of the terms of Interwise’s Agreements. 
 

  

	 	8.
	 
	Sales Royalty Report. No later than ten (10) business days after the end of each month, Company will submit a Sales Royalty Report for the Products sold by
Company as part of a Docent Solution during the previous month. 
 

  

	 	9.
	 
	Company agrees to the prices and payment terms to Interwise as set forth in the schedules incorporated in Section VII. 
 

 

	 	10.
	 
	Company will invoice its Customers and collect all amounts due from its Customers. 
 

  

	 	11.
	 
	Should Interwise contract with any organization to Private Label Remarket (PLR) the Interwise ECP whereby the financial terms of that contract differ from this
Agreement, Interwise will offer the same terms to Company for acceptance, at Company’s option. 
 

  

	 	12.
	 
	Company agrees to equally share with Interwise the development costs incurred, as mutually agreed to related to the integration of the Products with Docent
Products. These integration costs shall not include the costs of rebranding, which shall be the sole responsibility of Company. Interwise will submit to the Company the price of such development prior to the initiation of such work, which Company
may approve or disapprove in its sole discretion. 
 

 
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	 	13.
	 
	Company agrees to cooperate and assist Interwise, at Interwise’s expense, by reasonably providing information with respect to any Customer for unauthorized
use, copying, or distribution of the Products. 
 

  
 VII.    Pricing and Payment 

 
 A.    The parties agree to the pricing and payment terms listed below. 
  
 (1)    Interwise will invoice Company based on information derived from the monthly Sales Royalty
Report. 
  
 (2)    Unless otherwise explicitly set forth in this
Agreement, payment of all amounts properly invoiced from Interwise to Company will become due thirty (30) days from the date of each invoice. The prices Interwise charges for Products under this Agreement do not include any sales, use, customs,
excise, import or export, value added or similar tax (except Interwise’s own income taxes) arising from the transaction, which shall be the sole financial responsibility of Company. All payments shall be in U.S. Dollars. Any late payment made
after 30 days from date of invoice shall incur a late fee of 1.5% per month on the unpaid balance. 
  
 (3)    Company may dispute, in good faith, and withhold payment of items contained in Interwise’s invoice; provided that (a) the disputed item is of a material nature and (b) any amounts not in dispute in
such invoices shall be paid in accordance with this Agreement. 
  
 B.    Named User Perpetual
License Fee Pricing: 
  
 The pricing for Named User Perpetual License fees is delineated in the first
table located in Exhibit E, attached hereto. 
  
 C.    Corporate University User License Fee
Pricing: 
  
 The pricing for Corporate University User License fees is delineated in the second table
located in Exhibit E, attached hereto. 
  
 D.    Maintenance and Support Fees: 

 
 The fees for the first year of Maintenance and Support have been included in the prices for the first year of
this Agreement as further delineated in Exhibit E, attached hereto. The fees for all Maintenance and Support in subsequent years is set forth in the tables in Exhibit E and is separate from the other fees and shall be paid by Company to Interwise at
the beginning of each year. 
  
 E.    Price Changes: 
  
 Interwise reserves the right to changes the list price of its Products and services. Interwise shall provide Company with
sixty (60) days advance notice of any changes in the list
 

 
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prices of its Products and services. Price changes will apply to Products Company distributes on or after the effective date of the list price change. The amount of Company’s discount off of
the list price shall remain the same as enumerated in Exhibit E, attached hereto. Notwithstanding the foregoing, Company will extend, for a period of up to 120 days from the date of the above notice, the then-current net purchase price for
documented, outstanding written bids in which Company has offered Products to potential customers; provided Docent submits in writing a list of its then-current outstanding written bids within fifteen (15) days after being notified of a price
change. 
  
 VIII.    Interwise-Docent Special Performance Incentive Fund (Spif) Accrual: 
  
 A.    For the period set forth in Section VIII.B. below, Interwise will accrue * percent (*%) of the license fees
payable to Interwise as reflected on the Sales Royalty Reports for the purpose of providing an incremental incentive for the Docent Sales Force to distribute “Docent Live” (“Special Performance Incentive Fund” or
“SPIF”). Interwise and Company will work in good faith to establish and agree upon realistic objectives and timeframes for the Company’s sales force. Upon attainment of targets by an individual in the Company’s sales force,
Company will report the aggregate dollar value of the incentive payment due. based on the agreed-to incentive set forth in the immediately preceding sentence. Interwise will issue a credit memo for the amount specified up to but not exceeding the
then-current SPIF balance, to be applied against future invoices for license fees payable hereunder arising out of the Sales Royalty Reports, and the then-current SPIF shall be decreased accordingly. 
  
 B.    The duration of the SPIF period shall commence upon the Effective Date and shall continue through termination or
expiration of this Agreement (“SPIF Termination Date”). Any claims for incentive payments due for this period of the SPIF shall be made to Interwise no later than forty five days after the SPIF Termination Date. In addition, the parties
agree that on or about May 1, 2003 they will in good faith review and renegotiate the terms of the SPIF for the renewal term of the Agreement, if any. If the parties fail to renegotiate the SPIF on or before July, 2003 (provided the Agreement has
renewed), the SPIF period shall immediately terminate. 
  
 IX.    Term and Termination of the Partnership

  
 A.    This Agreement shall commence on the “Effective Date” listed in the first
paragraph of this Agreement and shall continue in effect for a period of twelve months. This Agreement shall automatically renew for two successive 12-month periods unless either party notifies the other party in writing, at least thirty (30) days
before the end of the then-current term, of its election not to renew. This Agreement may be terminated sooner upon the occurrence of any of the following: 
  

	 	1.
	 
	If Company fails to make any payment due within thirty (30) days after receiving written notice from Interwise that such payment is delinquent, Interwise may
terminate this Agreement upon written notice to Company at any time following the end of such thirty (30) day period. 
 

  

	*
	 
	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested
with respect to the omitted portions. 
 

 
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	 	2.
	 
	If either party materially breaches any term or condition of this Agreement (other than (1) above), and fails to cure that breach within thirty (30) days after
receiving written notice of the breach, the non-breaching party may terminate this Agreement on written notice at any time following the end of such thirty (30) day period during which time such breach remains uncured. 

  

	 	3.
	 
	This Agreement shall terminate automatically without notice and without further action by Company, in the event Interwise becomes insolvent (i.e. becomes unable
to pay its debts in the ordinary course of business as they become due); makes an assignment for the benefit of creditors; or ceases to conduct business in the ordinary course. 
 

  

B.    Preliminary Termination Report: Within fifteen (15) days of the termination of this Agreement, Company will report to Interwise, in writing,
the status of negotiations with potential customers and the products/services Company is obligated to provide existing customers. 
  
 C.    Final Termination Reports: Within thirty (30) days of the termination of this Agreement, Company will provide Interwise with the following written reports: (i) an installation report which identifies each
customer who entered into an end-user license and/or Agreement and (ii) a statement of all sums due and/or payable to Interwise. 
  
 D.    Effect of Termination: Upon the termination or expiration of this Agreement for any reason: (i) all Private Label Remarketing rights given to Company shall terminate and no residual rights shall remain with
Company and Company shall not license, sell or otherwise dispose of the Products to any third party; (ii) in the event this Agreement is terminated due to a default by Company existing Customers’ Product licenses shall revert back to Interwise,
at Interwise’s sole option (provided that Interwise shall have no rights or obligations with respect to any Docent Products), (iii) in the event this Agreement is terminated for any reason other than a default by Company, existing Customers
shall remain licensees of Company until Company’s obligations to each such Customer expire or terminate, (iv) each Customer of Company as of the effective date of termination or expiration of the Agreement shall have the right to continue to
use the Products after such expiration or termination, so long as its end-user license remains in full force and the Customer is not in violation thereof; (v) Company shall immediately pay Interwise all undisputed amounts due and outstanding as of
the date of termination or expiration; and (vi) Company shall return to Interwise all products, software, documentation and other materials in its possession and control or parts thereof and all Interwise Confidential Information. Company shall not
thereafter make any use whatsoever of such material or confidential information. 
  
 X.     Export Regulations

  
 Without affecting the scope of the rights granted herein, in the event Company intends to download, transfer,
make available via Internet or use Interwise’s products in any location outside the United States under this Agreement, Company agrees that it will comply with all applicable United States export laws and regulations and shall be responsible
for all tariffs and duties, if any. Furthermore, Company agrees and certifies that it will use it best efforts to ensure that the Products will not be given, sold, leased, or
 

 
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in any way made available to any person, business, entity or country which the United States Government through the Department of Commerce or other department, lists as a person, business, entity
or country to whom the sale or lease of the Products are prohibited by law. 
  
 XI.    Compliance with Laws

  
 In the performance of this Agreement, the Company warrants that it is compliance with all federal, state and
local laws and regulations including but not limited to the Fair Labor Standards Act of 1938, as amended, all Worker’s Compensation regulations and all Executive Orders as may from time to time be amended or modified and shall hold Interwise
harmless from any liability directly or indirectly resulting from Company’s failure to so comply. 
  
 XII.    Taxes 
  
 Company shall be responsible for all sales, use and
other similar taxes, if any, imposed by any federal, state or local governmental entity on the transactions contemplated in this Agreement, excluding taxes based on Interwise’s net income. When Interwise has the legal obligation to pay or
collect such taxes, the appropriate amount shall be invoiced to and paid by Company unless Company provides Interwise with a valid tax exemption certificate authorized by the appropriate taxing agency. 
  
 XIII.    Proprietary Rights 
  
 A.    Ownership:    The parties agree that Interwise is the owner of the Products, as defined in Section II(12), including ECP Software, ICC and Interwise
Expressway and thereby owns all proprietary rights, title and interests therein, including but not limited to copyrights, trademarks, service marks, and patents. The Products are licensed not sold. Similarly, Docent is the owner of the Docent
Products as defined in Section II(7) and certain elements of the “Docent Live” Docent Solution and any other Docent Solutions, excluding the Products, and thereby owns all proprietary rights, title and interests therein, including but not
limited to copyrights, trademarks, service marks and patents. 
  
 B.    Limitation on
Use:    Both Company and Interwise agree to use all computer programs, documentation, manuals and information consisting of or containing proprietary information related to the Software solely for the purpose of performing under
this Agreement. Neither party will decompile, disassemble, benchmark, or otherwise reverse engineer the products of the other party or cause others to do so. Neither party will modify or cause others to modify the products of the other party, except
as permitted in this Agreement. Company’s Customer will be required to sign a Customer License or Docent Customer License to this effect prior to receiving the Products. 
  
 C.    Modifications:    Interwise shall own all proprietary rights in any modifications, updates bug fixes or enhancements to the
Products, whether created by Interwise or another party. Interwise reserves the right to substantially modify the Products for the purpose of eliminating any code, which infringes upon a third party’s proprietary rights. 

 
 D.    Trademark and Copyright: Company and Interwise agree that Interwise owns the trademark for its
Enterprise Communication Platform (ECP) software. Except for Docent 

 
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Solutions, which are marketed and distributed under the label “Docent Live”, Company also agrees to place a copyright notice identifying Interwise as the copyright owner on all copies
of the end user documentation and any other written documentation or materials distributed by Company. With respect to the “Docent Live” Docent Solution, Company shall ensure that proprietary, copyright and/or other intellectual property
notices (whether referencing Company or Interwise, as permitted by applicable statute) are displayed in a manner reasonably comparable to the manner in which similar notices are displayed in the Products as delivered by Interwise to Company. 

  
 XIV.    Indemnification 
  
 A.    Interwise shall indemnify and hold the Company harmless against any and all claims, suits, liability, losses, damages and judgments and shall pay
all costs (including reasonable attorney’s fees) and damages to the extent that such liability, costs or damages arises from a final award in favor of a third party or in settlement against a claim, action or suit that Interwise’s Products
infringe upon any third party’s United States patent, trademark, trade secret or copyright. Interwise may, at its option, defend or settle any such action, or any part thereof brought against the Company arising from a claim that such
infringement as described herein has occurred. Interwise’s obligations under this section are conditioned upon its being given (i) prompt notice of each such claim received in writing by the Company and (ii) the right to control and direct the
investigation, defense and settlement of each such claim. The provisions of this section shall survive any termination of this Agreement and shall constitute Interwise’s sole obligation and Company’s sole remedy with respect to an
infringement of any third party intellectual property rights by the Products. Interwise shall have no obligation under this Section XIV (A) to the extent that a claim is based on (u) the combination, operation or use of Products with other software
to the extent such infringement would have been avoided by use of the Products alone; (v) the result of the negligence and willful misconduct of Docent or its Customers; (w) compliance with Docent’s written directions directing a change,
modification or alteration to the installation or implementation of the Products; (x) use of the Products in a manner not authorized by Interwise except as set forth in its published specifications or manuals or specifically agreed to in writing;
(y) use of a superceded or altered release of the Products to the extent such infringement would have been avoided by the use of the current unaltered release of the Products; or (z) any combination of the foregoing. 
  
 B.    If all or any part of the Products, marketing material, Interwise trademark licensed hereunder is, or in the opinion of Interwise, may
become, the subject of a claim or suit of infringement, Interwise at its own expense shall do one of the following: (i) procure for Company the right to use or grant sub-licenses to use the Products or the affected part thereof; (ii) replace the
Products or affected part with other suitable and non-infringing software that has equivalent features and functionalities; (iii) modify the Product or affected part to make it non-infringing; or (iv) if after using good faith and commercially
reasonable efforts it is not feasible for Interwise to do either “(i)”, “(ii)”or “(iii)”, Interwise may terminate this Agreement as to the infringing Product and shall refund to Company the royalties paid by Company to
Interwise for those infringing Products for which Company is obligated to refund and actual refunds to its Customers the license
 

 
 12 

 
fees paid by such Customers to Company for such Products. The foregoing provisions of this Section XIV state the parties’ entire rights and liabilities with respect to infringement of third
party intellectual property rights and Company and its Customers shall have no other claims whatsoever against Interwise with regard to the infringement of the Products, marketing material, or Interwise trademarks licensed hereunder. 

 
 XV.    Warranty 
  
 A. Interwise makes the following warranties regarding Products furnished hereunder, which warranties shall survive any delivery, inspection, acceptance, payment, or Private Label Remarketing of the
Software: 
  

	 	1.
	 
	Interwise or Interwise’s vendors, to the best of Interwise’s knowledge, have legal title and rights of ownership of the Products and supplemental
documentation or Interwise currently is the owner of distribution rights and has the right to license the same to Company, and Interwise has all necessary rights, title, and interest to grant the rights set forth herein to Company, free of any
claims, liens, or conflicting rights in favor of any third party; 
 

  

	 	2.
	 
	Interwise warrants to Company alone that for the first ninety days (90) days following delivery of the Products, the Products licensed in this Agreement are
free from significant programming errors and defects in workmanship and materials, and substantially comply with functionality and performance set forth in Interwise’s published specifications or as otherwise expressly agreed in writing;
Interwise does not warrant that the Products will operate in any combination except as specified in such published documentation. Notwithstanding any other provision of this Agreement, Interwise and Company acknowledge that Company’s or its
Customers’ use of the Products may not be uninterrupted or error-free. As Company’s sole and exclusive remedy and Interwise’s entire liability for any breach of the foregoing warranty, provided the Product version or release is
currently being supported by Interwise, Interwise will, at its sole option and expense, do one of the following: (i) repair any Product which fails to meet this limited warranty in accordance with Interwise’s maintenance and support obligations
set forth in Exhibit D or (ii) replace any medium or Product which fails to meet this limited warranty, or (iii) if Interwise is unable to repair or replace the medium or the Product, refund to Company the applicable royalties paid for such Product
upon return of or destruction of or confirmation that such nonconforming item is no longer being used 
 

  

	 	3.
	 
	The Products do not infringe any intellectual property right of any third party; and; 
 

  

	 	4.
	 
	The Products contain no disabling code and is free from any viruses (“Malicious Code”). If Malicious Code is discovered in the Products as delivered
by Interwise, Interwise’s sole obligation and liability and Company’s sole remedy shall be for Interwise to provide Company with a clean copy that does not contain such Malicious Code as promptly as practical but in any event within five
(5) days following Company’s notice to Interwise of the presence of Malicious Code. 
 

 
 13 

  
 B.    Company makes the following warranties which warranties
shall survive this Agreement: 
  

	 	1.
	 
	Company has the legal right, title and ability to enter into this Agreement and the promises contained herein; 
 

  

	 	2.
	 
	Company is the owner of the Docent Products or currently is the owner of distribution rights and has the right to license the same as contemplated under this
Agreement. 
 

  
 C.    Disclaimer of
Warranty.    EXCEPT AS SET FORTH IN SECTION XV, INTERWISE SPECIFICALLY PROVIDES COMPANY WITH NO WARRANTIES, CONDITIONS, GUARANTEES OR REPRESENTATIONS AS TO THE MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER
WARRANTIES, CONDITIONS, GUARANTEES OR REPRESENTATION, EXPRESS OR IMPLIED, ORAL OR IN WRITING, REGARDING THE SOFTWARE, ITS PERFORMANCE OR OTHER ISSUES RELATED TO THIS AGREEMENT.  
  
 XVI.    Limitation of Liability 
  
 IN NO
EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF ANTICIPATED PROFITS OR INCOME) IN CONNECTION WITH OR ARISING OUT OF THIS AGREEMENT OR THE FURNISHING, FUNCTIONING, USE,
DISTRIBUTION OR MARKETING OF THE PRODUCTS, DOCENT PRODUCTS OR ANY RELATED ITEM OR SERVICES PROVIDED BY INTERWISE OR COMPANY AND NEITHER PARTY NOR EITHER PARTY’S THIRD PARTY LICENSORS SHALL BE LIABLE HEREUNDER FOR DAMAGES WHICH EXCEED, IN THE
AGGREGATE, THE AMOUNT OF FEES RECEIVED UNDER THIS AGREEMENT DURING THE EIGHTEEN MONTH (18) MONTH PERIOD PRECEDING THE EVENT OR CIRCUMSTANCES FROM WHICH THE CLAIM AROSE. THE LIMITATIONS SET FORTH IN THIS SECTION XVI SHALL NOT APPLY TO COMPANY’S
PAYMENT OBLIGATIONS, EITHER PARTY’S BREACHES OF CONFIDENTIALITY OR INFRINGEMENT OF THE INTELLECTUAL PROPERTY RIGHTS OF THE OTHER PARTY, OR TO A PARTY’S OBLIGATIONS (OR BREACH THEREOF) UNDER SECTIONS IV OR XIII B NOTHING IN THIS AGREEMENT
SHALL LIMIT EITHER PARTY’S LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY A PARTY’S NEGLIGENCE OR LIABILITY FOR FRAUD.  
  
 XVII.    [Intentionally Omitted] 
  
 XVIII.    Risk of Loss

  
 From and after the date of delivery of the Products and any other products to Company, Company shall bear the
entire risk of the Products and/or products loss, theft, damage or destruction. In no event will Interwise be responsible for any loss or damage caused by 

 
 14 

 
the failure of Company and/or the failure of Company’s employees and/or agents to perform the responsibilities delineated in this Agreement. 
  
 XIX.    Confidentiality 
  
 A.    Definition:    The term “Confidential Information” shall mean any information disclosed by either party (the “Disclosing Party”) to the other party
(the “Receiving Party”) in connection with this Agreement, which is disclosed either in writing, orally or by inspection and identified as “Confidential” or “Proprietary”. Notwithstanding the foregoing, the following is
“Confidential Information” of Interwise: any information, in whatever form, disclosed by Interwise that relates to the Software that is not publicly known and can be reasonably identified by the by the receiving party as confidential.

  
 B.    Obligation:    The receiving Party shall treat as
confidential all Confidential Information received from Disclosing Party, shall not use such Confidential Information except as expressly permitted under this Agreement and shall not disclose such Confidential Information to any third part without
the Disclosing Party’s consent. The Receiving Party shall use the same measures to protect the Confidential Information that it takes with its own most confidential information, but in no event less than reasonable measures to prevent the
disclosure and unauthorized use of Confidential Information. 
  
 C.    Exceptions:    Not withstanding the foregoing, the restrictions in this section shall not apply to information which: (i) was developed independently by the Receiving Party without
any use of the Confidential Information of the Disclosing Party and by the employees or other agents of (or independent contractors hired by) the receiving Party who have not been exposed to the Confidential Information; (ii) becomes known to the
Receiving Party, without restriction, from a third party without breach of this Agreement and who has a right to disclose it; (iii) was in the public domain at the time that it was disclosed or becomes in the public domain through no act or omission
of the Receiving Party; (iv) was rightfully known to the Receiving Party, without restriction, at the time of the disclosure; or (v) is disclosed pursuant to the order or requirement of a court, administrative agency, or other governmental body,
provided however that the Receiving Party shall provide prompt notice thereof to the Disclosing Party and shall use its reasonable best efforts to obtain a protective order or otherwise prevent public disclosure of such information.

  
 XX.    Escrow 
  
 A.    Upon written request and at the expense of Company, Interwise will designate Company as an additional beneficiary to Interwise’s existing source code escrow account (the
“Escrow Account”) with DSI Technology Escrow Services, (The “Escrow Agent”); provided that Company pays, in advance, all related fees. Interwise will deposit into the Escrow Account a technical data package (“TDP”) that
shall contain data for all then-current versions of all source code listings related to all Software and firmware programs that form any part of the Products and all other documentation in whatever media embodiment related to the design, engineering
and implementation of the Products thereof. The contents of the TDP in escrow are considered proprietary and shall be released to Company under the specific conditions set forth in the source code escrow 

 
 15 

 
agreement between Interwise and the Escrow Agent (respectively the “Escrow Agreement” and the “Release Conditions”) solely for the purpose of Company maintaining and
supporting the Products as part of a Docent Solution. 
  
 B.    Should the TDP be properly
released to Company in accordance with the terms of the Escrow Agreement, such released TDP shall be subject to the same nonuse and nondisclosure restrictions provided in this Agreement, and such additional restrictions as may be appropriate for
source code. Upon notification to Company, once the Release Conditions no longer exist, Company shall immediately discontinue all further use of the TDP, return to the escrow agent all the TDP in its possession or control, and shall promptly certify
in writing to Interwise that such actions have been taken. 
  
 C.    When a Customer requests the
placement of Products into an escrow account, Interwise shall allow Customer to become a third party to the escrow agreement. 
  
 D.    Company shall be responsible for the payment of all escrow agent costs arising in connection with the maintenance of the escrow described in this Section XX. 
  
 XXI.    Miscellaneous 
  
 A.    Assignment:    Neither party may assign any of its rights or delegate any of its obligations under this Agreement, whether by operation of law or otherwise, without the
prior express written consent of the other party which consent shall not be unreasonably withheld. Any such assignment without the prior express written consent of the other party shall be void. Any change in control of assignor party, and any
assignment by assignor party by merger or otherwise by operation of law (“Change of Control”), shall constitute an assignment of this Agreement by assignor party for purposes of this Section. The foregoing notwithstanding, there shall be
no assignment of this Agreement by either Interwise or Company to any of the Direct Competitors of either Company or Interwise as set forth on Exhibit C unless pursuant to Change of Control, and then only with the prior written consent by the other
party. In the event Company or Interwise refuse to provide consent for such assignment of this Agreement to a Direct Competitor by the other party, this Agreement shall be terminated based on a mutually agreed to transition plan for terminating this
Agreement, to be agreed to and completed prior to completion of the Change of Control. In the event the parties fail to mutually agree on such plan, this Agreement shall automatically terminate as of the effective date of the Change of Control. Any
attempt to assign this Agreement that does not comply with this section will be void. Subject to the foregoing, this Agreement shall be binding and inure to the benefit of the parties, their respective successors and permitted assigns. 

 
 B.    Waiver and Amendment:    No modification, amendment or waiver of any
provision of this Agreement shall be effective unless in writing and signed by the party claimed to have waived or consented. Any consent by any party to, or waiver of, a breach by the other, whether express or implied, shall not constitute a
consent to, waiver of or excuse of any other different or subsequent breach. 
  
 C.    Survival:    The terms, provisions, warranties and indemnities contained in this Agreement shall survive the delivery and acceptance of the Products and the payment of the Purchase
Price. 

 
 16 

  
 D.    Incorporation by
Reference:    The Exhibits to this Agreement constitute integral parts of this Agreement and are hereby incorporated into this Agreement by reference. 
  
 E.    Governing Law:    The validity, construction, interpretation and enforceability of this Agreement shall be determined
and governed by the laws of the State of California. 
  
 F.    Independent
Contractors:    The parties to this Agreement are independent contractors. Neither party shall be deemed to be an employee, agent, partner or legal representative of the other for any purpose and neither shall have any right,
power or authority to create any obligation or responsibility on behalf of the other. 
  
 G.    Notices:    All notices, demand, requests and other communications hereunder shall be in writing. Notice shall be considered effective on the earlier of actual receipt or (a) the
day following transmission if sent by facsimile followed by written confirmation by registered overnight carrier or certified United States mail; or (b) one (1) day after posting when sent by registered private overnight carrier (e.g., DHL, Federal
Express, etc.); or (c) five days after posting when sent by certified United States mail. Notice shall be sent to both Interwise and Company at the addresses set forth on the first page of this Agreement, or such other address(es) as shall be given
by either party to the other in writing. Notices to both parties shall be addressed to the attention of their respective General Counsel. 
  
 H.    Severability:    If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, such provision shall be changed and interpreted so
as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of this Agreement shall remain in full force and effect. 
  
 I.    Complete Understanding:    This Agreement, together with all Exhibits attached hereto, constitutes the final, complete
and exclusive agreement between the parties and supercedes all other agreements, oral and written, heretofore made with respect to this transaction. 
  
 J.    Force Majeure:    Except for Company’s obligation to pay Interwise, neither party shall be liable for any failure or delay in performance
caused by reasons beyond its reasonable control. 
  
 IN WITNESS WHEREOF, Interwise and Company have executed
this Agreement as of the date first shown hereinabove, and this Agreement shall be deemed dated as of such date. 
  
 
	 INTERWISE, INC.
 25 First Street
 Cambridge MA.
02142
 	 	  	 	 DOCENT, INC.
 2444 Charleston Road
 Mountain View
CA.94043
 
	 
	 By:
 	 	 
	 	  	 	 By:
 	 	 

	  
 Title:
 	 	 
	 	  	 	  
 Title:    
 	 	 VP & CFO
 

 
  

 
 17 

  
 
	 Date:                                    
                                        
                                      
 
 	 	 Date:    April 23, 2002
 

 

 
 18 

  
 
	 EXHIBIT A
 	  	  
	  	  	 PRODUCTS
 

	 
	 ECP
 	  	  

 

 
 19 

  
 EXHIBIT B 
  
 CUSTOMER LICENSE TERMS 
  
 Company shall
include terms and conditions substantially similar to the following in terms of use to with respect distribution of the ECP, be incorporated into a mutually executed license agreement,and with respect to end user downloaded Participant, Moderator
and Outlook Add-in modules, a “shrink-wrapped” (requiring scroll through prior to the ability to click “accept”) license agreement that clearly notifies the Customer that the use of the Products are subject to the agreement

  
 1.    Customer License Terms for Products.    Each license for
Products shall grant limited, non-exclusive, non-transferable, non-sublicensable rights to use the proprietary software, in executable code form only, only in accordance with the applicable end user documentation, if any, only at a specified
location, for Customer’s specified Named Users, on Customer’s specified computer servers (if so specified), solely for Customer’s own internal business uses and not for Private Label Remarketing or distribution and solely with the
Docent Products and only to be accessed via the Docent Products. 
  
 2.    License
Restrictions.    Customer shall limit the use of the Products to the number of Named Users for whom Customer has paid the required license fees. Customer shall not, nor permit any third party to: (a) copy or duplicate the
Products except as described in this Agreement; (b) merge the Products with another program, provided that Customer is permitted to run other separate executable software programs through Products’ standard application program interface(s); (c)
modify the Products; (d) reverse-engineer, disassemble, de-compile, or in any way attempt to discover the source code of the Products; (e) sublicense, rent, lease, or otherwise transfer any portion of the Products, or offer access to the Products on
a time-share or service bureau basis; (f) use the Products for any purpose other than those described herein, or (g) externally publish any performance or benchmark data related to the Products without Interwise’s prior written consent.

  
 3.    Proprietary Rights Provisions:    An acknowledgment that
although copyrighted, the Products embody valuable trade secrets proprietary to Company and/or Company’s suppliers. An acknowledgement that as between Company and Customer, the Products (and all copies thereof) and the related documentation
(and all copies thereof) are the copyrighted, proprietary, and confidential property of Company or its licensors, and that all right, title and interest in and to the intellectual property rights in and to the Products and any related documentation,
including but not limited to all patent, copyright, trademark, trade secret and derivative rights are owned by, belong to and remain with Company or its licensors and not Customer. All rights to the Products that are not expressly granted to
Customer in the sublicense shall in no event be construed as conferring a license to, or rights in, any Company and/or Company’s supplier patent, trademark, know how or proprietary information (“Intellectual Property”). An obligation
that Customer shall maintain the Products and related documentation in confidence
 

 
 20 

  
 4.    Limitation of
Liability.    Company shall on behalf of itself and all of its suppliers and licensors, disclaim any and all liability for incidental and consequential damages as permitted by applicable law. 
  
 5.    Audit.    Customer hereby agrees that Company and its licensors shall have the right,
from time to time, to audit Customer’s use of the Products and Customer’s compliance with the terms of this Agreement. 

 
 21 

  
 EXHIBIT C 
  
 COMPANY DIRECT COMPETITORS 
  
 
	 Boniva
 
	 Click2Learn
 
	 DigitalThink
 
	 Gen21
 
	 Hewlett Packard Education
 
	 IBM-Lotus Learning Space
 
	 Isopia
 
	 KnowledgePlanet
 
	 Learn Frame
 
	 Meridien
 
	 Pathlore
 
	 Plateau
 
	 Oracle iLearning
 
	 Ninth House
 
	 Saba
 
	 SmartForce
 
	 Sun LearnTone
 
	 Thinq
 

 
  
 INTERWISE DIRECT COMPETITORS 
  
 
	 Centra
 
	 Placeware
 
	 Webex
 
	 IBM/Lotus
 

 
  
 Learningspace-Sametime 

 
 22 

  
 EXHIBIT D 
  
 COMPANY LEVEL MAINTENANCE SCHEDULE 
  
 1.0    Designated Contacts. 
  

	1.1
	 
	Company’s Technical Support Team will be designated as contacts to Interwise. Company agrees that only these designated contacts are permitted to contact
Interwise for support services. Company will provide first level internal Help Desk support for Company’s employees and first level support for all Customers. Each of the parties will designate a single point of contact for resolution of
technical support disputes as follows: 
 

  
 For Interwise: To be provided

  
 For Company: Lisa Bauer 
  
 2.0    Support Services. 
  
 2.l    Services.    Interwise will answer technical questions by Company concerning Support Services within the scope of this Exhibit, including Company service questions regarding use
and operations of the Products. 
  
 2.2    Application Support. 
  

	 	(a)
	 
	During the term of this Agreement, Interwise will provide support personnel that will be available during Interwise Business Days and via the communication
methods described below. 
 

  

	 	(b)
	 
	Interwise Business Days: Except for designated holidays, standard support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time. 

  

	 	(c)
	 
	Communication Methods. Company can communicate with Interwise’s support team in any or all of the following ways. Interwise will inform Company in writing
of any changes to this information. 
 

  
 
	 Phone:
 	  	 E-mail:
 
	 Fax:
 	  	  
	 US Mail or FedEx:
 	  	  

 
  

	 	(d)
	 
	Application Issues. Support is provided for the Products only as it is configured by Interwise, and not in any other form, or configuration. Interwise does not
warrant or represent that all issues or errors can be corrected, but Interwise will make best efforts to deliver corrections or
 
 

 
 23 

	 	
provide work-arounds whenever feasible. Interwise will respond to reported application issues according to the following protocols: 
 

  
 
	 Priority
 
	  	 Definition
 
	  	 Response Time
 

	 P1
 	  	 Urgent: The Products on the production system is down (crashes) or is not operational.
 

 	  	 Initial response within 1 hour of the case being submitted. The designated “Company contact” will be updated twice daily on progress. Actions will
commence within 1 hour on all Interwise Business Days.
  
 
	 P2
 	  	 Important: The Products on the production system is operational but has a major functional loss that impedes transactions from being completed or the
development/test system is down (crashes) or is not operational.
 	  	 Initial response within 2 hours of the case being submitted. The designated “Company contact” will be updated daily on progress. Actions will commence
within 4 hours of notification on all Interwise Business Days.
  
 
	 P3
 

 	  	 Necessary: The Products on the production system has a functional loss that does not impede transactions from being completed, but affects performance or user
quality; or a suitable work around can be employed; or the functionality is not immediately necessary; or the development/test system has a major functional loss that impedes transactions from being completed.
  
 	  	 Initial response within 4 hours of the case being submitted. The designated “Company contact” will be updated weekly on progress. Actions will
commence within 2 days of notification on all Interwise Business Days.
  
 
	 P4
 

 	  	 Minor: The Products has a cosmetic or grammatical error that does not affect performance or stability of the system, or Company has questions regarding use of
the product.
  
 	  	 Initial response within 1 day of the case being submitted. The designated “Company contact” will be updated on an as needed basis.
 
	 P5
 

 	  	 Enhancement: Request for a new feature or new functionality that does not already exist in the product. Requirements will be noted and evaluated for the next
release(s).
  
 

 	  	 Enhancement requests will be logged and submitted to Product Development and Marketing departments. The designated “Company contact” will be updated
on an as needed basis.
  
 

 
  
 2.3    Management and Classification of
Hardware and Products Errors.    Company agrees to setup and maintain all client hardware, client software, network connections according to specified configurations provided by Interwise. Interwise shall have no

 
 24 

 responsibility for correcting any errors in such configuration or in other manufacturers hardware and/or software which includes, servers,
network equipment, load-balancers, firewalls, browsers such as Netscape Navigator or Internet Explorer, operating systems such as Windows NT, Solaris or NetWare, or database systems such as Oracle or Sybase. Company client hardware and network
errors must be addressed by the Company according to the Company’s support and maintenance agreements with respective client hardware and network vendors 
  
 3.0    Company Responsibilities. 
  
 3.1    Company shall be responsible to: 
  

	 	(a)
	 
	Provide to Interwise all applicable information regarding any Products issue, to enable Interwise to duplicate the circumstances indicating a reported Products
defect or error; and 
 

  

	 	(b)
	 
	Provide best efforts to cooperate with Interwise with respect to testing, isolating, identifying, documenting, and in any other actions necessary to resolve any
Products issues and errors, including the application of a temporary workaround or bypass supplied by Interwise or temporary implementation by Company of a computer or operational procedure, in order to diminish or avoid the effect of the issue; and

 

  

	 	(c)
	 
	Provide all communications to Interwise in the English language, including the reporting of any errors. 
 

  

	 	(d)
	 
	Appoint a small team as an “IT Contact” who shall be the primary information technology support contact for Interwise and internal Company users with
regard to Company IT issues across all Company’s sites. A secondary contact will be appointed as an alternate for times when the primary contact is unavailable for urgent issues. Company IT issues include, but are not limited to client
hardware, client software including browsers, desktop setup, network, ISP internet connectivity and all other technical issues that affect operation of the Products outside of Interwise provided hardware, software and network connections; and

 

  

	 	(e)
	 
	Notify Interwise of any network changes that may impact user connectivity one month prior to implementation of such changes. Any such changes will be supported
at Interwise’s sole discretion. Interwise will take reasonable steps to support such changes. Interwise will notify Company if significant changes will require additional support costs that will be billed to the Company at $2000 per day plus
any hardware or software costs. 
 

  
 4.0    First Level Support. 
  
 First Level support is the responsibility of Company and is also provided via the online 

 
 25 

 help and FAQ documents. First Level support is also provided by Company’s IT organization and includes answering general service questions.
If the issue cannot be answered by the First Level support representatives, these representatives may escalate it to Interwise’s Second Level support desk. 
  
 5.0     Second Level Support. 
  
 Second
Level support consists of Interwise support representatives who receive and record the Company representative’s inquiries as described in Section 8 below. The Interwise support representatives will make every commercially reasonable attempt to
answer the problem during the same business day that Interwise receives the report from Company. If the Second Level Support is unable to resolve an issue within the one (1) business day, Second Level support will escalate the issue following the
escalation procedures described below. Interwise will notify Company by email or telephone of the estimated time of resolution. Interwise will send Company additional messages as deemed necessary to ensure Company is properly informed. 

 
 6.0    Escalation Procedures: 
  
 6.1    The first technical support engineer who is available after Interwise Company Support (“CDS”) representative receives a question takes responsibility for it.

  
 6.2    CDS logs the incident into its call tracking system and contacts Company to confirm
receipt of the issue and to retrieve any information the engineer feels is important to resolve the problem. Company and CDS decide on the severity level to be assigned to the issue. 
  
 6.3    Issues that cannot be solved by the engineer responsible for the question are presented to the technical support team for resolution.

  
 6.4    Issues that indicate software problems are logged in the tracking system and escalated
to the “Developer on Call” working in the Interwise engineering department. 
  
  
 EXHIBIT E 
  
 DOCENT PRIVATE LABEL DISCOUNT TABLE 
  
 
	 
	    	 
	    	 
	    	 *
 

	  	    	  	    	  	    	  

 

	*
	 
	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested
with respect to the omitted portions. 
 

 
 26 

  
 
	  	  	  	  	  	  	  	  	  	  	  	  	 *
 
	  	  	  	  	  	  	  	  	  	  	  	  	 *
 
	  	  	  	  	  	  	  	  	  	  	  	  	 *
 
	  	  	  	  	  	  	  	  	  	  	  	  	 *
 
	  	  	  	  	  	  	  	  	  	  	  	  	 *
 
	  	  	  	  	  	  	  	  	  	  	  	  	 *
 
	  	  	  	  	  	  	  	  	  	  	  	  	 *
 
	  	  	  	  	  	  	  	  	  	  	  	  	 *
 

 
  
 The table above is subject to the following terms: 

	1.
	 
	Named User Perpetual Licenses 
 

	2.
	 
	Hosting and Services to be addressed by Docent 
 

	3.
	 
	Maintenance is included in the first year and becomes an annual fee thereafter 
 

	4.
	 
	Subsequent annual maintenance is billed at the beginning of each anniversary year for each Customer license 
 

  
  
 DOCENT PRIVATE LABEL (Corporate University) DISCOUNT TABLE 
  
 
	  	  	  	  	  	  	  	  	  	  	  	  	 *
 
	  	  	  	  	  	  	  	  	  	  	  	  	 *
 
	  	  	  	  	  	  	  	  	  	  	  	  	 *
 
	  	  	  	  	  	  	  	  	  	  	  	  	 *
 
	  	  	  	  	  	  	  	  	  	  	  	  	 *
 
	  	  	  	  	  	  	  	  	  	  	  	  	 *
 
	  	  	  	  	  	  	  	  	  	  	  	  	 *
 
	  	  	  	  	  	  	  	  	  	  	  	  	 *
 

 
  
 The table above is subject to the following terms: 

	1.
	 
	Perpetual Licenses up to * Named Users that can create classes, with the remainder to be used by Corp. University trainees 
 

	2.
	 
	Hosting and Services to be addressed by Docent 
 

	3.
	 
	Maintenance is included in the first year and becomes an annual fee thereafter 
 

	4.
	 
	Subsequent annual maintenance is billed at the beginning of each year for each Customer license 
 

  

	*
	 
	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested
with respect to the omitted portions. 
 

 
 271st Amdt of the Remarketing Agmt dated 09/30/2002

  
 Exhibit 10.19 
  
 FIRST AMENDMENT TO 
 MASTER PRIVATE LABEL REMARKETING AGREEMENT 

 
 This First Amendment (“First Amendment”) to that certain Master Private Label Remarketing Agreement by and between
Interwise, Inc. (“Interwise”) and Docent, Inc. (“Company”) dated 23 April, 2002 (the “Agreement”) is made as of 30 September, 2002 (the “First Amendment Effective Date”). Capitalized terms not otherwise
defined herein shall have the meanings set forth in the Agreement. 
  
 1.    OS/2 Development
Effort.    The parties acknowledge and agree that Interwise performed development work related to the OS/2 platform for the Products for a DB2 version of the Products for prospective customer of Company, * . Each party agrees
that the development work was performed at Interwise’s sole cost and expense irrespective of whether * becomes an actual Customer. Any expenses associated with future development work not related to this OS/2 project shall be as mutually agreed
in writing by the parties. 
  
 2.    Company
Commitment.    Notwithstanding anything to the contrary in the Agreement, Company agrees to distribute Product during the term of this Agreement up to the amount of One Million Dollars ($1,000,000) (“Commitment
Amount”) and pay Interwise the Commitment Period Discount set forth in Section 3 below. Such Commitment Amount is guaranteed, non-cancelable, and non-refundable. During the Commitment Period, Company shall pay the license fees associated with
the distribution of such as set forth in the Agreement, provided that, in the event Company does not distribute enough Product to offset the Commitment Amount on or before twelve (12) months after this First Amendment Effective Date, Company, shall,
with delivery of the monthly Sales Report for such twelfth (12th) month, pay the remainder of the
Commitment Amount to Interwise. In such event, such amount shall be deemed to be pre-paid license fees hereunder, and shall be non-refundable, and Company may continue, during the term of this Agreement, to distribute Product at the Commitment
Period Discount set forth in Section 2 above until such pre-paid license fees are entirely offset. The period during with the Commitment Amount is not entirely offset shall be called the “Commitment Period”. After the Commitment Period,
license fees shall be set at *% off Interwise’s then-current direct sales price list (“Price List”) set forth in Exhibit E of the Agreement as may be updated by Interwise from time to time upon thirty (30) days’ written notice.
In the event Company is unable to offset the entire pre-paid license fees hereunder prior to expiration of the Agreement, the remaining pre-paid license fees not offset shall be non-refundable. 
  

3.    Commitment Period Discount.    Notwithstanding anything to the contrary in the Agreement, Exhibit E Price List is
hereby deleted in its entirety and replaced by a new Exhibit E as set forth in this Amendment. Interwise agrees that during the Commitment Period, Interwise agrees to provide the Products for a * percent (*%) discount (“Commitment Period
Discount”) off the then-current direct sales Price List inclusive of all pricing structures and licensing types set forth in Section 5 below. Notwithstanding the foregoing, for any two year subscription-based licenses entered into with
potential Customers during the Commitment Period, the first year’s annual subscription fees shall offset the Commitment Amount, and the second year’s annual subscription fees shall only offset the Commitment Amount if the Commitment Period
is still in effect as of the commencement of the second subscription years. Both years of a two-year subscription entered into during the Commitment Period shall be entitled to receive the * percent (*%) discount, whether or not the second year of
such subscription commences during the Commitment Period. For the Product which is distributed which completes the offset of the Commitment Amount, the entire license fees for such Product shall be entitled to the * percent (*%) discount regardless
of the amount by which the license fees for such distributed Product exceed the Commitment Amount In addition, any minimum number of Named Users or other users (as defined in the Price List) shall be eliminated. 
  
 4.    Post-Commitment Period Discount.    After the termination of the Commitment Period,
Company shall pay license fees equal to a * percent (*%) discount off the Price List. 
  
 5.    Pricing Structure and License Types.    From and after the First Amendment Effective Date, the Distribution License shall include all Products and licensing structures (e.g.,
perpetual, perpetual 
  

	*
	 
	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested
with respect to the omitted portions. 
 

 
 1 

 
concurrent, and subscription) available in the Price List, provided that such Products shall be subject to the related restrictions and terms associated with each such license type and structure
set forth in such Price List. Within the restrictions and terms of the Price List, Docent reserves the right to determine for itself the type of user to offer and sell to potential customers. 
  

6.    Minimum Named Users Adjustment.    From and after completion of distribution of licenses offsetting the Commitment
Amount, the parties agree that any minimum Named Users or other users shall be as set forth in the Price List. 
  
 7.    Interwise On-Line Training and Instructor Lead Training (“ILT”) Recordings.    Interwise On-Line Training and ILT Recordings are hereby added to the definition of
Products set forth in Section II.M. and the Product list set forth in Exhibit A. Within fifteen days following the First Amendment Effective Date, Interwise shall make available for the duration of the Agreement, and at no cost to Docent, either a
soft copy or Internet access to all On-Line Training courses, ILT Recordings and training materials (instructor and student) including localized versions, if any, offered by Interwise for internal use by Company. License fees payable by Company to
Interwise for distribution of such On-Line Training and ILT Recordings shall be at a discount of * percent (*%) margin off Interwise’s then-current price list therefor, and shall be reported in the monthly Sales Report and paid in accordance
with the terms and conditions of the Agreement. Such fees shall not offset the Commitment Amount set forth in Section 3 above. 
  
 8.    Interwise “Live!” ILT.    Interwise “Live!” ILT is hereby added to the definition of Products set forth in Section II.B. and the Product list set forth in
Exhibit A. License fees payable by Company to Interwise for distribution of such “Live!” ILT shall be per copy and at a discount of * percent (*%) margin off Interwise’s then-current price list therefor, and shall be reported in the
monthly Sales Report and paid in accordance with the terms and conditions of the Agreement. Such fees shall not offset the Commitment Amount set forth in Section 3 above. 
  
 9.    Interwise Professional Services.    In the event Interwise, based on a referral from Company pursuant to the attached
Partner Client Registration and Referral Form, provides professional services for the Docent Live Solution to a Customer (“Qualifying Professional Services”) during the term of this Agreement, Interwise shall pay, on a monthly basis in
conjunction with a services report to be provided to Company on or before thirty (30) days after the end of each calendar month, an amount equal to * percent (*%) of the net revenues received from such Customer for such Qualifying Professional
Services. The term “net revenues” shall mean amounts actually received for such Qualifying Professional Services, not including any expense reimbursements and less refunds. 
  
 10.    Interwise Training Materials.    Within fifteen days following the First Amendment Effective Date, Interwise shall
make available for the duration of the Agreement, and at no cost to Docent, a copy of all ILT training materials (instructor and student) including localized versions, if any, offered by Interwise. 
  
 11.    Single Tier Distribution to Authorized Resellers.    Section IV.B. of the Agreement
is hereby deleted and replaced in its entirety with the following: 
  
 B. 
  

	 	1.
	 
	Distribution License; Demonstration License; Sublicenses; Restrictions.    Subject to the terms and conditions hereof and only
for the term hereof and for the sole purpose of distributing and demonstrating the Product as part of a Docent Solution, Interwise hereby grants to Company a non-exclusive, non-transferable, worldwide license to (i) install, use and modify the
Products for the sole purpose of: embedding the Products in object code in a Docent Solution, testing the modified Products and Docent Solution and providing installation, implementation, training and maintenance services for the Docent Products to
Customers; (ii) operate the Products on Company’s own server located either at 2444 Charleston Road, Mountain View, California or other locations specified by Company, and permit a single tier of Authorized Resellers, as set forth in Exhibit F
of the first Amendment, which may be amended from time to time by mutual agreement of the parties, of the Docent Solution to do the same at a location specified by each such Authorized Reseller, but only for purposes of providing Customers with
access to and use of the Products via the Internet pursuant to the terms of this Agreement 
 

  

	*
	 
	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested
with respect to the omitted portions. 
 

 
 2 

	 	
as part of a Docent Solution; (iii) reproduce, distribute and sublicense the Product directly and through a single tier of Authorized Resellers only as part of a Docent Solution solely to
Customers, which Docent Solution may include the right to permit the Docent Products to grant access to and use of the Products residing on the Company’s servers via the Internet, only in compliance with the terms of this Agreement (items i, ii
and iii of this section collectively referred to as the “Distribution License”); (iv) reproduce and sublicense the right to reproduce the Products through a single tier of distribution, each copy to be used by the Company or it’s
single tier of Authorized Reseller solely for demonstration, promotion and training purposes as part of the marketing and distribution of the Products as part of a Docent Solution, to be used only on Company’s or its Authorized Resellers’
standalone computers at Customers’ sites (each such copy a “Demonstration License”); (v) reproduce, sublicense and distribute, directly or through a single tier of Authorized Resellers, the Products as part of a Docent Solution for
evaluation, proof of concept, or similar non-production purposes by prospective customers with a term of ninety (90) days or less from the date of installation by such prospective customer (“Evaluation License”) and (vi) provide, directly
or through a single tier of Authorized Resellers, installation, implementation, training and maintenance services to Customers. Any internal use of Product for Company’s business operations or in operating a production environment is strictly
prohibited by the forgoing Distribution License and requires a separate agreement between the parties. Company is authorized to grant sublicenses to Customers only in conformity in all material respects with terms of the Customer License terms
provided on Schedule B or Docent Customer License. Except for the rights or licenses expressly granted in this Agreement, Company acknowledges this Agreement does not transfer any intellectual property rights, and that Interwise owns all rights in
the Products including, without limitation, copyright, patent, trademark and all other intellectual property rights therein. Company shall retain all intellectual property rights to its trademarks as used on the Products. 

  

	 	2.
	 
	Company Obligations.    Company agrees that Company shall: (a) require all Authorized Resellers to enter a reseller agreement with
Company, which will protect Interwise’s rights in the Licensed Products at least to the same extent provided in this Agreement (each, a “Reseller Agreement”); (b) provide its Authorized Resellers with support for the Docent Solution
as set forth in Section VI.1 below; (c) use reasonable efforts to pursue, at Company’s expense, any Authorized Resellers in breach of a Reseller Agreement (or assign the claim to Interwise at Interwise’s request) and cooperate with and
assist Interwise, at Interwise’s expense, in bringing legal action against any Company Authorized Reseller for unauthorized use, copying, or distribution of the Products; and (d) promptly notify Interwise of any suspected or actual breach of a
Reseller Agreement by a Authorized Reseller upon its reasonable knowledge of occurrence. In addition, the Reseller Agreement shall expressly state that Interwise and its third party licensors are third party beneficiaries of the Reseller Agreement
and that the Products may only be used as part of the Docent Solution. Interwise may, at any time, review any such Reseller Agreement to monitor compliance with the foregoing. 
 

  

	 	12.
	 
	Company Provisions.    In addition to the obligations set forth in Section V. of the Agreement, Interwise agrees to provide access to
employees of Company and its Authorized Resellers for technical support Product training, (e.g., tech 1, tech 2 and implementation training for Company technical operations, professional services and sales applications engineer staff) based on an
agreed upon schedule between Company and Interwise. Training shall be offered to Docent at a * percent (*%) discount. Notwithstanding the foregoing, the parties shall agree on good faith as to the minimum number of trainees for each implementation
training course provided by Interwise pursuant to this Section 12. 
 

  

	 	13.
	 
	Term.    Notwithstanding anything to the contrary set forth in Section IX of the Agreement, the parties agree to renew the Agreement
for one year, through April 22, 2005. Thereafter, the Agreement shall automatically renew for one successive 12-month period unless Docent notifies Interwise in writing, at least thirty (30) days before the end of the then-current term, of its
election not to renew, and thereafter, if automatically renewed for such term, the Agreement shall automatically renew for successive 12-month periods unless either party notifies the other party in writing, at least thirty (30) days before the end
of the then-current term, of its election not to renew 
 

  

	*
	 
	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested
with respect to the omitted portions. 
 

 
 3 

  

	 	14.
	 
	No Other Changes.    All other terms and conditions of the Agreement shall remain in full force and effect.

 

  
 IN WITNESS WHEREOF, the parties have caused this First Amendment to be executed by their duly
authorized representatives. 
  
 
	 INTERWISE
  
 	 	 COMPANY
  
 
	 INTERWISE, INC.
  
 	 	 DOCENT, INC.
  
 
	 
Signature
  
 	 	 
Signature
 
	 
Name
  
 	 	 
Name
 
	 
Title
 	 	 
Title
 

 

 
 4 

  
 Interwise, Inc. Partner Client Registration & Referral Form 

 
 1.    This form must be completed and approved by both Company and Interwise to activate the Authorized Reseller/ with a
specified prospect opportunity. This form is designed to ensure that Interwise sales representatives will not compete with Company within accounts not currently supported by Interwise. 
  

Please email this form to partners@interwise.com. Response time will be within 72 hours. 
  
 1.1    Completed by Company 
  
 Referral Date 
 Partner Company: 
 Partner Sales Contact: 
 Phone:

 Email: 
  
 Client Company Name: 
 Client Contact: 
 Title: 
 Department/Division: 
 Address: 
 City: 
 State: 
 Zip: 
  
 Please describe the nature of the potential client engagement: 
  
 Revenue Potential 
  
 % Probability of Close 
  
 Estimated Close Date 
  
 Completed by Interwise  
 Client Status with Interwise                 No contact 
 Current Interwise Account Mgr. 
 Phone: 
 Email: 
  
 Recommendation to Partner: 

Additional Comments: 

 
 5 

  
 EXHIBIT E 
  
 DOCENT PRIVATE LABEL DISCOUNT TABLE 
  
 DOCENT LIVE! PRICING
TABLE *% Discount 
  
 
	  	    	  	    	  	    	  	    	  	    	  	    	 *
 
	  	    	  	    	  	    	  	    	  	    	  	    	 *
 
	  	    	  	    	  	    	  	    	  	    	  	    	 *
 
	  	    	  	    	  	    	  	    	  	    	  	    	 *
 
	  	    	  	    	  	    	  	    	  	    	  	    	 *
 
	  	    	  	    	  	    	  	    	  	    	  	    	 *
 
	  	    	  	    	  	    	  	    	  	    	  	    	 *
 
	  	    	  	    	  	    	  	    	  	    	  	    	 *
 
	  	    	  	    	  	    	  	    	  	    	  	    	 *
 
	  	    	  	    	  	    	  	    	  	    	  	    	 *
 

 
  
 CONCURRENT LICENSE PRICING (Perp.) *% Discount 
  
 
	  	    	 *
 
	  	    	 *
 

 
  
 DOCENT LIVE! PRICING TABLE - CORPORATE UNIVERSITY *% Discount 

 
 
	  	    	  	    	  	    	  	    	  	    	  	    	 *
 
	  	    	  	    	  	    	  	    	  	    	  	    	 *
 
	  	    	  	    	  	    	  	    	  	    	  	    	 *
 
	  	    	  	    	  	    	  	    	  	    	  	    	 *
 
	  	    	  	    	  	    	  	    	  	    	  	    	 *
 
	  	    	  	    	  	    	  	    	  	    	  	    	 *
 
	  	    	  	    	  	    	  	    	  	    	  	    	 *
 
	  	    	  	    	  	    	  	    	  	    	  	    	 *
 
	  	    	  	    	  	    	  	    	  	    	  	    	 *
 
	  	    	  	    	  	    	  	    	  	    	  	    	 *
 

 
 Comments: 
  
 1.    In addition to the definitions set forth in the Agreement, the following additional definitions apply to this Exhibit: 
  

	 	a.
	 
	“Named User” means the total number of Customer employees and contractors, as designated in the applicable Customer License or Docent Customer
License, who may access and use the ICC in a participant or initiator capacity. Named Users apply solely to the Docent Live! and Concurrent pricing tables. 
 

	 	b.
	 
	“Corporate University User” means the total number of Customer employees and contractors, as designated in the applicable Customer License or Docent
Customer License, who may access and use the ICC in a participant capacity. Corporate University User applies solely to the Docent Live! Corporate University pricing tables. 
 

  

2.    Maintenance. First year maintenance is included in all perpetual license and concurrent pricing. Subscription pricing includes maintenance
for the respective term of the license. 
  

	*
	 
	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested
with respect to the omitted portions. 
 

 
 6 

  
 EXHIBIT F 
  
 AUTHORIZED RESELLERS 
  
 Exult 

 
 7

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