Document:

Technology Services Agreement

 Exhibit 10.2 
 [*] designates portions of this document that have been omitted pursuant to a request for confidential treatment filed separately with the Securities and Exchange Commission. 
 TECHNOLOGY SERVICES AGREEMENT 
 THIS
TECHNOLOGY SERVICES AGREEMENT (“Agreement”) is made this 19th day of September, 2007 by and between Republic Bank & Trust Company
(“Republic”), a Kentucky banking corporation, with its principal office at 601 W. Market Street, Louisville, KY 40202, and Jackson Hewitt Technology Services LLC (“JHTSL”), a Delaware limited liability company, with
its principal office at 501 N. Cattlemen Road, Suite 300, Sarasota, Florida 34232. 
 RECITALS 
 WHEREAS, Jackson Hewitt Inc. (“JHI”) (i) is the franchisor of the Jackson Hewitt Tax
Service® tax preparation system to independently owned and operated franchisees (“Franchisees”) and (ii) through Tax Services of America, Inc., a wholly owned
subsidiary, owns and operates Jackson Hewitt Tax Service locations (“Corporate Stores,” and together with Franchisees, “EROs”); and 
 WHEREAS, the EROs provide income tax return preparation with electronic filing and related services to customers; and 
 WHEREAS, Republic offers
products to customers of tax service companies; and 
 WHEREAS, Republic desires to offer and provide certain financial products to customers of certain EROs
designated by JHI from time to time, and JHI desires that Republic provide such services, on the terms and subject to the conditions hereinafter set forth (the “Program”); and 
 WHEREAS, JHI and Republic have entered into that certain Program Agreement of even date herewith respect to the Program (the “Program Agreement”); and

 WHEREAS, Republic desires, and JHTSL agrees to provide, certain technology services, personnel and related support to Republic and EROs in connection with
the Program. 
 NOW, THEREFORE, in consideration of the mutual covenants and agreements contained herein, and for other good and valuable consideration, the
receipt and adequacy of which are hereby acknowledged, the parties hereto, intending to be legally bound, hereby agree as follows: 
 TERMS
AND CONDITIONS 
  

	1.	General Terms. 

  

	 	1.1.	Additional Definitions: The following additional definitions apply for purposes of this Agreement: 

  

	 	(a)	“Assisted Refund” or “AR” shall mean a non-loan financial product through which a Customer’s federal and/or state income tax refund (as identified in
IRS Form 8453 and any applicable state tax form, respectively) is deposited into an account established by Republic and (i) disbursed, net of authorized fees and charges, to the Customer by (x) check or (y) debit card, or
(ii) disbursed, net of authorized fees and charges and via an automated clearing house credit (“ACH”) to the Customer’s designated bank account. 

  

	 	(b)	“Business Day” shall mean any day that is not a Saturday, Sunday, or any day recognized by the Federal Reserve Bank as a legal holiday. 

	 	(c)	“Customer” shall mean a Jackson Hewitt Tax Service customer that is also a customer of a financial institution that provided financial products facilitated by EROs
and such customer received a RAL, a funded Federal AR, or a funded State AR from such other financial institution. For purposes of this definition, joint borrowers or joint recipients of such a financial product shall constitute one
“Customer” and a customer that receives both a RAL or funded Federal AR and a funded state AR shall count as two “Customers”. 

  

	 	(d)	“Financial Product” shall mean any product offered by Republic under the Program, including, without limitation, a RAL, Money Now Loan, Federal or state AR, and any
similar or modified product offered from time to time, or other product agreed to by the parties in accordance with Section 1.4 hereof. 

  

	 	(e)	“Money Now Loan” means a loan by Republic to a Customer based upon, among other things, the Customer’s anticipated Federal income tax return refund (as
identified in IRS Form 8453 or similar form), with proceeds of such loan available on the same day the loan is approved by Republic, offered during a Tax Season. 

  

	 	(f)	“Refund Anticipation Loan” or “RAL” shall mean a loan to a Customer based upon, among other things, the Customer’s anticipated federal income
tax return refund (as identified in IRS Form 8453 or similar form), subject to any limitations that may be imposed thereon due to the application of certain underwriting criteria or other factors. 

  

	 	(g)	[*] 

  

	 	(h)	“Tax Season” shall mean the period beginning on January 2 of a calendar year and ending on the last day an individual is permitted to file a federal income tax
return with the Internal Revenue Services (“IRS”) without the taxpayer requesting an extension, typically April 15 of such calendar year. 

  

	 	 1.2.
	 The Services. In advance of each Tax Season during the Term (as defined in Section 5.1), JHTSL and Republic
shall mutually agree on the technology needs related to the Program for each Tax Season (or other related period), including systems and software modification, incorporation and implementation of specifications in, and the coordination of systems
between, ProFiler®, the Jackson Hewitt Tax Service electronic filing software program and the related systems and servers (“ProFiler”) and Republic’s systems (collectively,
the “Services”). JHTSL agrees that it shall provide the agreed upon Services. JHTSL shall provide additional technology services upon the terms and conditions to be agreed in writing with Republic. This Agreement applies to the Services
set forth herein to be performed in connection with the facilitation of Financial Products by Jackson Hewitt Tax Service locations during the Tax Season. 

  

	 	 1.3.
	 Deliverables. In advance of each Tax Season, JHTSL and Republic shall agree in writing as to the Deliverables
required under this Agreement for the relevant Tax Season (or other related period) and the timeline of the required Deliverables. As used herein, “Deliverables” shall include, but not be limited to, all obligations and procedures required
of both parties in this Agreement. The parties agree that they shall provide the agreed-upon Deliverables. In the event the parties are unable to reach agreement on the nature or scope of Deliverables or related timeline, the parties shall seek the
assistance of a mediator to assist them in such efforts. Each party shall use reasonable efforts to implement all requested Deliverables on or before mutually agreed upon completion dates, but shall not be held liable for matters not completed for
the beginning of a Tax Season if such requests have been agreed to after August 31st preceding a Tax Season. The agreed upon Deliverables shall be
documented and may be amended from time to time by mutual agreement of the parties. 

	 	1.4	New Financial Products. If the parties agree to introduce new Financial Products as part of the Program, pursuant to the terms and conditions of the Program Agreement, the
parties shall devote sufficient time and resources to implement technology solutions for such new Financial Products, and shall amend Schedule A hereto as necessary. 

  

	 	1.5	Fees. In consideration of the rights granted to Republic herein and the performance of the Services, delivery of the Deliverables and expenses incurred by JHTSL in connection
with the Program, Republic shall pay to JHTSL fees as follows: 

  

	 	(a)	For the 2008 Tax Season, Republic shall pay to JHTSL [*]. 

  

	 	(b)	For the 2009 Tax Season, Republic shall pay to JHTSL [*]. To the extent that JHTSL has designated Republic to be the Financial Product provider under the Program for any Additional
2009 Designations (as defined in the Program Agreement), Republic shall pay to JHTSL an additional fee [*]. 

  

	 	(c)	For the 2010 Tax Season, Republic shall pay to JHTSL an amount equal to [*]. To the extent that JHTSL has designated Republic to be the Financial Product provider under the Program
for any Additional 2010 Designations (as defined in the Program Agreement), Republic shall pay to JHTSL an additional fee [*]. 

  

	 	(d)	The above fees shall be due and paid in three monthly installments each Tax Season as follows: [*] on the second to last Business Day of January; [*] on the last business day of
February; and [*] on the last business day of March. 

  

	 	(e)	All payments due from Republic to JHTSL pursuant to this Section 1.5 shall be paid by wire transfer per written instructions signed by JHTSL’s Chief Financial Officer.
Republic shall make all payments as provided in such written instructions unless JHTSL provides Republic revised payment instructions in an original written notice that is signed by any two (2) of the following officers of JHTSL: (i) Chief
Financial Officer and Treasurer, (ii) General Counsel, (iii) Controller, and (iv) Vice President – Treasury & Investor Relations. Subject to the requirements set forth in the preceding sentence, JHTSL shall have the
right to direct Republic to make payments directly to other entities or third parties. 

  

	 	(f)	The parties agree that JHTSL shall have no right to any fees earned by Republic in connection with its offering of Financial Products. The parties agree that Republic is the sole
owner of the Financial Products made under the Program. 

  

	 	1.6	Additional Fees. For each Tax Season under this Agreement, Republic shall pay additional consideration to JHTSL for additional services performed and additional resources
required to support expansion in the Program over such Tax Seasons. [*]. 

  

	2.	JHTSL’s Obligations and Procedures. JHTSL agrees, in connection with the operation of the Program, to perform, and enable ProFiler to perform all required functions,
including, as applicable, the following specific duties: 

  

	 	2.1	Personnel. JHTSL shall devote a sufficient number of employees to meet its obligations under this Agreement. 

	 	2.2	Training. JHTSL shall devote employees and resources as it deems necessary to provide training to EROs and corporate staff in connection with the operation of ProFiler in
connection with the Program. 

  

	 	2.3	System Errors. JHTSL shall consult with Republic to develop a process for eliminating transmission errors, to the extent practicable. 

  

	 	2.4	Support. JHTSL shall operate a call center to support EROs in connection with the operation of ProFiler as it relates to the facilitation of the Program.

  

	 	2.5	Computer Network. JHTSL shall establish and maintain a technology and communication center, at a location designated by JHTSL, for use in electronically transmitting returns,
applications and other related materials to Republic in a secure manner. 

  

	 	2.6	Transmission of Customer Information. After JHTSL has transmitted the Customer’s income tax return to the IRS and received from the IRS acknowledgment of its acceptance
thereof and the debt indicator relating thereto (to the extent provided) as described by Chapter 3 of the IRS e-file Handbook for Authorized IRS e-file Providers of Individual Income Tax Returns (Publication 1345, including Rev. Proc. 2000-31), as
the same may be amended from time to time (the “Notification”), JHTSL shall electronically transmit to Republic all data required to be extracted from the IRS transmission file and the Republic customer application in accordance
with Republic’s Refund Anticipation Loan File Layouts and Specifications (“Specifications”), which shall be provided to JHTSL no later than the November 1 immediately preceding each Tax Season and shall be incorporated
herein by reference, together with information, if any, received in the Notification. JHTSL shall not transmit any Application information for a Money Now Loan which does not also make an application for a RAL. Except in the case where an IRS reject
will no longer permit EF or changes in the tax return information further disqualifies a customer for a RAL, in which case of the latter, the customer will be applying for an AR. Notwithstanding the foregoing, if Republic shall notify JHTSL (as
described in Section 3.1) that it is no longer accepting Applications (as defined in the Program Agreement) from an ERO, then JHTSL shall immediately halt all transmissions to Republic in respect of such ERO. In the event it no longer becomes
feasible to process Applications in the manner specified in this Section 2.6 due to circumstances beyond the control of the parties, then the parties shall endeavor in good faith to take all commercially reasonable actions necessary to promptly
modify the Program so as to resolve the problems. 

  

	 	2.7	Check Disbursements; Lost Checks; Check Reconciliations. 

  

	 	(a)	Check Disbursements. If a Customer has chosen a Republic cashier’s check as the method of disbursement, then upon receipt of notice from Republic that it has approved a
Customer’s RAL Application, or that the IRS has funded a Customer’s AR, JHTSL shall transmit a check print authorization to the ERO to permit the ERO to print a disbursement check from the consecutively numbered blank check stock supplied
to it by Republic. Such check shall evidence the amount of the RAL, Money Now Loan, or AR, less all fees and charges authorized by the Customer to be deducted therefrom, and shall bear an imprint of the facsimile signature of an authorized Republic
signatory as provided by Republic. 

  

	 	(b)	Check Reconciliations. JHTSL shall immediately transmit to Republic a check reconciliation file, the content and layout of which are described in the Specifications, with
respect to each check as to which it has received from the ERO confirmation that the check was printed. 

	 	2.8	Data Processing Systems. 

  

	 	(a)	Republic Communications. During the Term, JHTSL shall develop, maintain and operate data processing systems and programs that are capable of electronically transmitting and
receiving all information, records and file formats required by the Specifications. Specifically, JHTSL has agreed to make certain modifications to its data processing systems and programs to accommodate the Republic systems and programs, as more
fully described in Section 3.2 below. Except as limited by Section 9.1 hereof, JHTSL shall be responsible for any losses directly attributable to the failure of JHTSL’s data processing systems and programs to electronically transmit
and receive records and files in accordance with the requirements set forth in the Specifications. 

  

	 	(b)	Electronic Filing Software. JHTSL shall distribute to each participating ERO its proprietary electronic filing software, ProFiler, which shall (i) enable the ERO to
prepare accurately and electronically file returns to the IRS through JHTSL and (ii) accurately populate the Truth-in-Lending Act Disclosure Statement, applicable State Disclosure Documents (as defined in the Program Agreement) and Applications
based upon information input by the tax preparer. 

  

	 	(c)	Check Writing Software. JHTSL shall distribute to each participating ERO a check writing program, which program shall permit (i) checks to be written only in the name of
the proper Customer and only in the amount approved by Republic, (ii) the printing of the Truth-in-Lending Act Disclosure Statement (the text of which shall have been prepared by Republic and reviewed by JHTSL) on a perforated stub of the
Republic blank check form, and (iii) the printing of additional disbursement checks in the event that additional funds are received and owing to the Customer. 

  

	 	 (d)
	 Software. Republic shall provide no fewer than 30 test transmissions in a test environment on or before
December 1st preceding each Tax Season during the Term to ensure accuracy and functionality of all such software which test cases will be performed by
JHTSL which results shall be shared with Republic. Based on the results of the test cases, Republic shall approve or disprove software implemented for use in connection with the performance of this Agreement, including software that is embedded in,
or otherwise is utilized in connection with, ProFiler. 

  

	3.	Republic’s Obligations and Procedures. 

  

	 	3.1.	Program Deliverables. Republic shall cooperate and consult with JHTSL in accordance with Article 1 to agree on Deliverables for a Tax Season and the related timeline.

  

	 	3.2	Systems. 

  

	 	(a)	Unless required by applicable laws rules and regulations (“Applicable Law”), Republic shall not alter its existing systems and software without first obtaining the written
consent of JHTSL to ensure compatibility of the proposed modifications such that they will not adversely affect the offering of Financial Products under the Program or render JHTSL unable to operate or use with ProFiler as it currently exists.
Republic shall cause its systems to communicate with ProFiler, including such that Applications can be transmitted to Republic and responses to the Applications can be received by JHTSL, ProFiler and the Jackson Hewitt Tax Service office locations.

  

	 	(b)	 Republic acknowledges that ProFiler is distributed to Jackson Hewitt Tax Service offices nationally and to EROs through multiple locations and not all of which will
participate in the Program or ProFiler as it relates to the Program as developed under 

	 	 
this Agreement and that certain Program requirements or requests as they relate to ProFiler will not be reasonable or practicable due to the needs and
requirements of Jackson Hewitt, and the operation of Jackson Hewitt’s business and ProFiler. Toward that end, Republic agrees that it will use its commercially reasonable efforts to accommodate reasonable requests of JHTSL with respect to the
Deliverables and Program to ensure that JHTSL’s programs are not inconsistent, impractical or unduly burdensome on JHTSL or the operation of the Jackson Hewitt Tax Service business. Notwithstanding the foregoing, for the 2008 Tax Season JHTSL
has agreed to make certain modifications to its systems and ProFiler to accommodate Republic’s system and programs, at no cost to Republic. Those accommodations are included as Deliverables. 

  

	 	(c)	Republic shall provide JHTSL with all necessary information needed from Republic or the Originator to create and populate required documents, including information related to the
deposit account for Customers created for the respective Financial Product. 

  

	 	3.3	Availability. Republic shall be available during business hours and otherwise as reasonably necessary for consultation to JHTSL to assist in timely completion of Deliverables
and continuation of operations during Tax Season. 

  

	 	3.4	Confidentiality and Ownership. Republic acknowledges and agrees (i) that it will keep all information with respect to ProFiler and the modifications and developments
hereunder confidential; and (ii) that JHTSL maintains sole and exclusive ownership rights in ProFiler as modified, and further disclaims on behalf of itself and all other persons any ownership or purported ownership rights in the same.

  

	 	3.5	Reports. Republic shall provide weekly reports to JHTSL describing all ACH transmissions from the IRS to Republic and all paid items, and covering such other matters and in
such form as JHTSL reasonably may request. Republic covenants and agrees that each such report will be true, correct and complete in all respects and all such reports shall be available to JHI on a secure website on a real-time basis.

  

	4.	Representations, Warranties and Covenants. 

  

	 	4.1.	JHTSL represents and warrants to Republic that JHI is a limited liability company in good standing under the laws of its jurisdiction of formation and is duly qualified to transact
business in each jurisdiction in which the operation of its business or the ownership of its properties requires such qualification (except where the failure to so qualify would not have a material adverse effect on its business). Republic
represents and warrants to JHTSL that Republic is a Kentucky state chartered bank in good standing under the laws of its jurisdiction of incorporation and is duly qualified by Kentucky and the Federal Deposit Insurance Corporation to transact
business in each jurisdiction in which the operation of its business or the ownership of its properties requires such qualification (except where the failure to so qualify would not have a material adverse effect on its business). Each party
represents and warrants to the other that (i) its execution and delivery of this Agreement does not and will not violate its Certificate of Formation or charter or breach or constitute a default under any agreement or arrangement to which it is
a party; (ii) it has the legal right to enter into and perform its obligations hereunder; (iii) its execution and delivery hereof has been duly authorized by all necessary organizational action on its part and this Agreement constitutes
its legal and binding agreement, enforceable against it in accordance with its terms; and (iv) its Marks (as defined in the Program Agreement) do not infringe upon the intellectual property rights of any third party. 

	 	4.2.	Republic covenants to and agrees with JHTSL that it shall comply with all Applicable Laws, rules and regulations in connection with the offer and sale of Financial Products and the
performance of its obligations under this Agreement. Without limiting the foregoing, Republic covenants and agrees that its evaluation and processing of Applications, its provision and documentation of loans, the fees charged by it for such loans
and its activities involving the collection of outstanding RALs shall comply with all applicable state and federal laws, rules and regulations, including, without limitation, the Truth-In-Lending Act (15 U.S.C. Sec 1601-1667), the Equal Credit
Opportunity Act (15 U.S.C. Sec. 1691-1691f), the Electronic Fund Transfer Act (15 U.S.C. 1693, et seq.) and other applicable provisions of the Consumer Credit Protection Act (15 U.S.C Sec. 1601). 

  

	 	4.3.	Each party further covenants to and agrees with the other that it shall fulfill its obligations hereunder in a diligent and timely fashion, consistent with the best practices in the
industry; that all hardware, software, processes and procedures each party uses in providing the services hereunder are owned or properly licensed to such party and will not violate the trademark or copyright rights, right of publicity or privacy
of, or constitute libel or slander against, or involve plagiarism or violate any other rights of, any person or entity and that such party’s use of them will comply with all Applicable Laws; that all processing systems, software and hardware,
and policies or procedures used by each party and all rules and protocols covering such party’s employees, agents and independent contractors providing services hereunder, contain protections and security enhancements, consistent with industry
standards, and provide safeguards and system protections, consistent with industry standards, to prevent hacking, viruses, security breaches, loss of data, any breach of the Gramm-Leach-Bliley Act and applicable regulations promulgated thereunder,
any breach of the confidentiality provisions hereof, identity theft and fraud against JHTSL and Customers effecting transactions contemplated by this Agreement. 

  

	 	4.4.	JHTSL covenants to and agrees with Republic that it shall comply with all applicable Program Guidelines (as defined in the Program Agreement) and Applicable Law in connection with
the performance by it of its obligations under this Agreement. 

  

	5.	Term and Termination. 

  

	 	5.1.	Term. This Agreement shall be effective upon its execution and applicable to the Program for Tax Seasons 2008, 2009 and 2010 and all related periods. This Agreement shall
terminate and expire on October 31, 2010, unless extended by written agreement of the parties (the “Term”). 

  

	 	5.2.	Termination by Either Party. Either party may at its option terminate this Agreement (i) upon twenty (20) days’ prior written notice if the other party has
materially breached any of the terms hereof and has failed to cure such breach within such twenty-day period; or (ii) immediately upon receipt of written notice of termination of the Program Agreement; provided however if it is ultimately
determined that the Program Agreement was wrongfully terminated, then such party shall be liable for wrongful termination under this Agreement. In addition, either party may terminate this Agreement, immediately upon notice to the other party, upon
(x) the filing by or against the other party of any petition in bankruptcy or for reorganization or debt consolidation under the federal bankruptcy laws or under comparable law; (y) the other party’s making of an assignment of all or
substantially all of its assets for the benefit of creditors; or (z) application of the other party for the appointment of a receiver or trustee of its assets. 

  

	 	5.3	 Continuation of Program. In the event of a termination of the Program under the Program Agreement during a Tax Season, both parties shall continue to provide
the Program through the end of such Tax Season, unless otherwise agreed in writing by the parties, or prohibited by 

	 	 
law or regulation, and all the relevant provisions of and obligations under this Agreement and the Program Agreement shall survive until such obligations
have been completed including any payment obligations for such Tax Season. In addition, either party may elect to discontinue the Program during a Tax Season if the termination is due to an event with respect to the other party described in the last
sentence of Section 5.2 occurs. 

  

	 	5.4	Termination by JHTSL. JHTSL may terminate this Agreement immediately after a good faith discussion as to alternatives if Republic’s processing systems are not available
for any reason (including any Force Majeure Event, as defined in Section 9.2) for two (2) consecutive days or more during any Tax Season, or for 30 consecutive days or more during any other time. 

  

	6.	Ownership of Loans. 

 The parties agree that Republic will be the
sole owner of the Financial Products made under the Program. In addition, Republic shall have the authority to transfer or assign such Financial Products at any time, provided that Republic shall continue to be liable for any violation of law of
such transferee or assignee. Without limiting the foregoing, (i) any such transfer or assignment (a) shall comply with all Applicable Laws, rules and regulations, and (b) shall not cause Republic to breach any of its representations
or obligations hereunder, and (ii) the transferee or assignee shall (a) represent, warrant and covenant to comply with all Applicable Laws, rules and regulations in the servicing and collection of such loans, (b) agree to provide
customer service at a level at least as high as that offered by Republic and (c) demonstrate to Republic’s reasonable satisfaction the ability to comply with such representations, warranties and covenants. 
  

	7.	Confidential Information. 

  

	 	7.1.	Confidentiality Rights of the Parties. The parties hereto understand that implementation and operation of the Program involves the use of certain systems, computer programs,
marketing, product development, risk management, strategy data and other information, including business information and trade secrets (“Proprietary Information”), that are proprietary to the respective parties. Each party shall safeguard
all Proprietary Information made available to it by the other party, taking reasonable precautions to withhold the same from disclosure to the same extent that it would take to safeguard its own confidential information and data. Such Proprietary
Information shall not include information which is (i) shown to have been known by the receiving party prior to disclosure to it by the other party, (ii) generally known to others engaged in the same trade or business as the furnishing
party, (iii) available to the public through no act or omission by the receiving party or its representatives or professional advisors, or (iv) which is rightfully obtained by the receiving party from third parties (other than professional
advisors or other representatives) without restriction of confidentiality. In addition to the foregoing, Republic specifically agrees not to make copies of or to disclose to any other person or firm, other than to employees of Republic who need-to
know such information in order to perform Republic’s obligations under this Agreement and who have agreed to be bound by this Article 7, any Proprietary Information (including, without limitation, the names of EROs or Customers or any
other identifying information obtained through its relationship with JHTSL as set forth in this Agreement) for any purpose other than performing its obligations hereunder. The foregoing sentence shall not preclude Republic from using its own records
of loans which were declined under the Program as reference material in the event any Customer whose Application was declined subsequently applies directly to Republic for a loan. Upon the termination or expiration of this Agreement or the earlier
written request of the furnishing party, the parties will return to any furnishing party all Proprietary Information received in connection with this Agreement and certify in writing to such furnishing party that such receiving party has not
retained any copies of such Proprietary Information. 

	 	7.2.	Privacy. No party shall make any unauthorized disclosure of or use any personal information of individual consumers which it receives from the other party or on the other
party’s behalf other than to carry out the purposes for which such information is received, and each party shall comply, to the extent applicable, with the requirements of the implementing regulations of Title V of the Gramm-Leach Bliley Act of
1999, specifically including, Title 12 CFR Part 332. JHTSL and Republic shall each adopt and maintain a comprehensive privacy policy with respect to its handling of the personal information of individual Customers submitted by such Customers to
JHTSL. JHTSL’s and Republic’s privacy policy shall be available on its Internet web sites and each shall comply with the provisions of such privacy policy. 

  

	8.	Indemnification. 

  

	 	8.1.	Indemnification by JHTSL. JHTSL shall indemnify, defend and hold harmless Republic, its affiliates and their respective officers, directors and employees from and against any
and all losses, expenses and costs (including reasonable attorney’s fees and court costs) caused by the provision of information to Republic that differs from information provided to the IRS by JHTSL or to JHTSL from the IRS or any and all
expenses and costs (including reasonable attorney’s fees and court costs) or liabilities (including amounts paid in settlement) incurred by Republic in connection with any third party claim, dispute, controversy or litigation (individually, a
“claim”) arising out of or resulting from (i) JHTSL’s violation or alleged violation of Applicable Law (except when such violation or alleged violation is directly caused by JHI’s compliance with Program Guidelines);
(ii) any material breach by JHTSL of any representation, warranty, covenant or agreement hereunder, or (iii) the negligence or willful misconduct of JHTSL in connection with the performance by it of its obligations under this Agreement.

  

	 	8.2.	Indemnification by Republic. Republic shall indemnify, defend and hold harmless JHTSL, its affiliates, and their respective officers, directors, employees and agents, from
and against any and all expenses and costs (including reasonable attorney’s fees and court costs), or liabilities (including amounts paid in settlement) incurred by any of them in connection with any third party claim, dispute, controversy or
litigation (individually, a “claim”) arising out of or resulting from (i) the Program Guidelines; (ii) the administration, offer and sale of Financial Products pursuant to the Program Agreement and the Republic Financial Product
Agreement, and the Program Guidelines; (iii) any violation or alleged violation of Applicable Law (including, without limitation, the Federal Truth in Lending Act or any regulation of the Federal Reserve Board or other applicable federal or
state banking or consumer finance laws or regulations) by Republic, the Financial Products or the Program Guidelines, (iv) the use of the names, trademarks, service marks, trade names, service names, and logos of Republic in any materials
produced hereunder and approved by Republic in connection with the Program; (v) any material breach by Republic of any representation, warranty, covenant or agreement hereunder; or (vi) the negligence or willful misconduct of Republic in
connection with the performance by it of its obligations under this Agreement. 

  

	 	8.3.	Procedures. The indemnitee shall promptly notify the indemnitor in writing of any claim that may be the subject of indemnification under this Article 8, and shall promptly
tender to the indemnitor sole control of the defense and any settlement thereof; provided, however, that the failure of an indemnitee to so notify the indemnitor shall not relieve the indemnitor of its indemnification obligations hereunder to the
extent that such failure does not actually prejudice the indemnitor with respect to such claim; and provided, further that the indemnitor shall not compromise or settle any claim or action without the prior approval of the indemnitee. The indemnitee
shall have the right (but not the obligation) to defend such action or proceeding by retaining attorneys of its own selection to represent it at the indemnitor’s reasonable expense; provided that the indemnitor shall in all events have the
right to participate in such defense; and provided further that the indemnitee shall not compromise or settle any such claim or action without the prior approval of the indemnitor. 

	9.	Limitation of Liability. 

  

	 	9.1.	Consequential Damages. No party will be liable to the other party for incidental, special, indirect or consequential damage, or loss of profits, income, use or other
benefits, arising out of or in connection with the performance of its obligations under this Agreement or any failure of such performance; unless such damage or loss is subject to the indemnification provisions of this Agreement or arises from that
party’s gross negligence or willful misconduct. 

  

	 	9.2.	Force Majeure. Notwithstanding any other provision herein to the contrary, either party shall be excused from performance hereunder for failure to perform any of the
obligations if (i) such failure to perform occurs by reason of any of the following events (“Force Majeure Events”): act of God, fire, flood, storm, earthquake, tidal wave, communications failure, sabotage, war, military operation,
terrorist attack, national emergency, mechanical or electrical breakdown, general failure of the postal or banking system, civil commotion, strikes, or the order, requisition, request or recommendation of any governmental agency or acting
governmental authority, or either party’s compliance therewith or government proration, regulation, or priority, or any other similar cause beyond either party’s reasonable control and (ii) such Force Majeure Event is beyond such
party’s reasonable control. The party excused from performance shall be excused from performance (i) only after notice from the party whose performance is impaired, (ii) only during the continuance of the Force Majeure Event and
(iii) only for so long as such party continues to take reasonable steps to mitigate the effect of the Force Majeure Event and to substantially perform despite the occurrence of the Force Majeure Event. The party whose performance is not
impaired may terminate this Agreement by giving notice to the other party after two (2) consecutive days’ failure of performance during any Tax Season or upon thirty (30) consecutive days’ failure of performance at any other
time, effective immediately upon written notice to such party. 

  

	10.	Commitment to Negotiation; Mediation and Arbitration of Disputes. 

  

	 	10.1.	Negotiation. Except with respect to either party’s wrongful use of the Marks of the other party for which the aggrieved party may seek injunctive or such other relief as
such aggrieved party may deem appropriate, or litigation brought against JHTSL by third parties, neither party shall institute any proceeding in any court or administrative agency or any arbitration to resolve a dispute between the parties before
that party has sought to resolve the dispute through direct negotiation with the other party. If the dispute is not resolved within three weeks after a demand for direct negotiation, the parties shall then attempt to resolve the dispute through
mediation and/or arbitration as provided in this Article 10. 

  

	 	10.2.	 Scope of Arbitration. Except for either party’s wrongful use of the Marks for which the aggrieved party may seek injunctive or such other relief as such
aggrieved party may deem appropriate, or litigation brought against JHTSL by third parties, all controversies, disputes or claims between JHTSL and Republic (and any owners, guarantors, affiliates and employees of Republic, if applicable, but in no
event shall any of such owners, guarantors, affiliates and employees be deemed third-party beneficiaries of this Agreement), arising out of or related to: (i) this Agreement or any other related agreement between JHTSL and Republic, or any
provision of any such agreements; (ii) the relationship of the parties; (iii) the validity of this Agreement or any other related agreement between JHTSL and Republic or any provision of any such agreements; or (iv) any problem
arising from the undertakings hereunder, will be submitted for mediation, as set forth below in Section 10.3 and, in the event mediation is not demanded by a party or does not result in a resolution of the dispute, for binding arbitration to
the American Arbitration Association on demand of either party. Republic agrees to cause its 

	 	 
affiliates and employees of Republic reasonably likely to be involved in such controversies, disputes and claims to agree to be bound by the provisions of
Sections 10.2, 10.3, 10.4, 10.5 and 10.6 hereof. 

 Such arbitration proceeding will be conducted at a mutually
agreeable location and will be heard by a panel of three arbitrators in accordance with the then current Commercial Arbitration Rules of the American Arbitration Association, provided that the Federal Rules of Evidence shall be applicable to the
arbitration hearing and any evidence obtained for or presented at the hearing and that the arbitrators shall be attorneys familiar with the Federal Rules of Evidence. All other matters relating to arbitration will be governed by the Federal
Arbitration Act (9 U.S.C. §§ 1 et seq.) and not by any state arbitration law. 
 The decision and award of the arbitrators
will be binding and conclusive upon both JHTSL and Republic, and enforceable in any court of competent jurisdiction. The arbitrators have the right, in their discretion, to award or include in the award any lawfully appropriate relief (including,
punitive damages) and to assess costs or expenses to one or both parties and may award attorneys’ fees and legal costs to the prevailing party as part of such award, provided that the arbitrator will not have the right to declare any Mark
generic or otherwise invalid. 
 JHTSL and Republic agree to be bound by the provisions of any limitation on the period of time in which
claims must be brought under Applicable Law or this Agreement, whichever expires earlier. JHTSL and Republic further agree that, in connection with any such arbitration proceeding, each must submit or file any claim which would constitute a
compulsory counterclaim (as defined by Rule 13 of the Federal Rules of Civil Procedure) within the same proceeding as the claim to which it relates. Any such claim which is not submitted or filed as described above will be forever barred.

 Each party agrees that arbitration will be conducted on an individual, not a class-wide, basis, and that an arbitration proceeding between
JHTSL and Republic may not be consolidated with any other arbitration proceeding between JHTSL and any other person, corporation, limited liability company or partnership, provided that JHTSL or Republic may consolidate any arbitration proceeding
commenced under this Section 10.2 with any arbitration proceeding commenced by JHI, JHTSL or Republic under any other agreement executed in connection herewith including without limitation the Program Agreement. 
 Notwithstanding anything to the contrary contained in this Section, JHTSL and Republic shall each have the right in a proper case to obtain temporary
restraining orders and temporary or preliminary injunctive relief from a court of competent jurisdiction; provided, however, that JHTSL or Republic must contemporaneously submit the dispute for arbitration on the merits as provided herein and the
submission to the court shall not waive the right to arbitration. 
  

	 	10.3.	Mediation. If a dispute is not resolved by direct negotiation, as provided hereinabove, either party may demand mediation. In the event mediation is demanded, it shall take
place with a mediator to be agreed upon by the parties. In the event the parties are unable to agree upon a mediator, one will be appointed by the AAA. The mediation will take place at a mutually agreeable location. A demand for mediation will not
preclude a party from filing a demand for arbitration, but the parties will agree to a stay of any arbitration proceedings for a period of a minimum of three months from the date mediation is demanded to permit the mediation to take place.

  

	 	10.4.	Governing Law. All matters relating to arbitration will be governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.). Except to the extent governed by
the Federal Arbitration Act, the United States Trademark Act of 1946 (Lanham Act, 15 U.S.C. §§1051 et seq.), or other federal law, this Agreement and all claims arising from the relationship between JHTSL and Republic will be governed by
the laws of the state of New York without regard to its conflict of laws principles. 

	 	10.5.	Consent to Jurisdiction. Each party agrees that the other party may institute any action against it (which is not required to be arbitrated hereunder) and any action to
confirm or to enforce an arbitration award hereunder in any state or federal court of competent jurisdiction and irrevocably submits to the jurisdiction of such courts and waives any objection it may have to either the jurisdiction of or venue in
such courts. 

  

	 	10.6.	Waiver of Jury Trial. JHTSL and Republic irrevocably waive trial by jury in any action, proceeding or counterclaim, whether at law or in equity, brought by either of them
against the other party. 

  

	11.	No Joint Venture. 

 This Agreement or any acts pursuant hereto shall
not constitute a joint venture or create a partnership, agency or employment relationship between the parties. Except as expressly provided in this Agreement, no party shall have, or hold itself out as having, any right, power or authority to act or
create any obligation, express or implied, on behalf of the other. 
  

	12.	Audit Rights. 

  

	 	12.1.	During the Term and for a period of one year thereafter, Republic shall (a) maintain reasonably adequate books and records with respect to any fees or compensation to be
provided to JHTSL hereunder and otherwise with respect to its obligations hereunder; (b) upon reasonable written request, provide access to such books and records to JHTSL and its authorized agents (including, but not limited to, its auditors);
and (c) cooperate with, and provide to, JHTSL and such agents such assistance as they reasonably may require. JHTSL shall pay for the expenses associated with the conduct of such audit, provided that if such audit reveals an underpayment by
Republic of more than five percent (5%) of any amount due hereunder, then Republic shall, promptly upon JHTSL’s request, tender the amount of such underpayment to JHTSL and reimburse JHTSL for such audit expenses. 

 

	 	12.2.	During the Term and for a period of one year thereafter, JHTSL shall (a) maintain reasonably adequate books and records with respect to its obligations hereunder; (b) upon
reasonable written request, provide access to such books and records to Republic and its authorized agents (including, but not limited to, its auditors); and (c) cooperate with, and provide to, Republic and such agents such assistance as they
reasonably may require. Republic shall pay for the expenses associated with the conduct of such audit, provided that if such audit reveals an inaccurate calculation of Customers of more than five percent (5%) for any Tax Season, then JHTSL
shall, promptly upon Republic’s request, reimburse Republic for such audit expenses. In addition, JHTSL acknowledge and agree that JHTSL and the EROs shall be subject to audit, examination and review by Republic and the banking agencies having
jurisdiction over Republic. 

  

	13.	Survival. 

 Upon the expiration or termination of this Agreement in
accordance with the provisions of Article 5, no party shall remain liable to the other, except with respect to Articles 1 (to the extent JHTSL’s right to receive payment has accrued), 7.1, 7.2, 8.1, 8.2, 8.3, 9.1, 9.2, 10, 12, this
Article 13, and Article 14, all of which shall survive the expiration and termination hereof. Further, no party shall remain liable to the other beyond two (2) years after the termination of this Agreement with respect to Articles 9.1 and 9.2.

	14.	Miscellaneous. 

  

	 	14.1.	Assignment. This Agreement is binding on, and shall inure to the benefit of, the parties hereto and their respective successors and permitted assigns. Neither party may
assign its rights or obligations under this Agreement (other than in the context of a change in control of a party) without the prior written consent of the other party. 

  

	 	14.2.	Notices. All notices and other communications under this Agreement shall be in writing and may be given by any of the following methods: (a) personal delivery against a
signed receipt; (b) facsimile transmission (with confirmation of receipt as provided below); (c) registered or certified mail, postage prepaid, return receipt requested; or (d) overnight delivery service. Notices shall be sent to the
appropriate party at its address or facsimile number given below (or as such other address or facsimile number for such party as shall be specified by notice given hereunder): 

  

					
	If to Republic:
		
		 	Republic Bank & Trust Company
		 	601 W. Market Street
		 	Louisville, KY 40202
		 	Attn:	 	William Nelson
		 		 	Managing Director
	
	With a copy to:
		
		 	Republic Bank & Trust Company
		 	601 W. Market Street
		 	Louisville, KY 40202
		 	Attn:	 	General Counsel
	
	If to JHTSL:
		
		 	Jackson Hewitt Technology Services LLC
		 	3 Sylvan Way
		 	Parsippany, NJ 07054
		 	Attn:	 	Bill San Giacomo
		 		 	Group Vice President, Financial Products
	
	with a copy to:
		
		 	Jackson Hewitt Inc.
		 	3 Sylvan Way
		 	Parsippany, NJ 07054
		 	Attn:	 	Office of the General Counsel

 All such notices and communications shall be deemed delivered upon (a) actual receipt thereof
by the addressee, (b) actual delivery thereof to the appropriate address, or (c) in the case of a facsimile transmission, upon transmission thereof by the sender and issuance by the transmitting machine of a confirmation slip confirming
that the number of pages constituting the notice have been transmitted without error. In the case of notices sent by facsimile transmission, the sender shall contemporaneously dispatch a copy of the notice to the addressee at the address(es)
indicated above by an overnight courier service. However, such mailing shall in no way alter the time at which the facsimile notice is deemed received. 

	 	14.3.	Severability; Construction. The parties agree that if any provision of this Agreement shall be determined by any court of competent jurisdiction to be void or otherwise
unenforceable, then such determination shall not affect any other provision of this Agreement, all of which other provisions shall remain in effect. If any provision were capable of two constructions, one of which would render the provision valid
and the other invalid, then the provision shall have the meaning that renders it valid. In the event that any provision hereof pertaining to fees, commissions or underwriting criteria is held to be invalid, then the parties shall endeavor in good
faith the redesign the Program or the terms thereof in a manner consistent with the intent and economic effect of this Agreement. 

  

	 	14.4.	Waiver. No waiver of any breach of this Agreement shall be effective unless in writing and signed by an authorized representative of the waiving party. The waiver of any
breach hereof shall not operate or be construed as a waiver of any other or subsequent breach. 

  

	 	14.5.	Integration; Subordination of JHTSL Obligations. This Agreement, together with the Schedules hereto and all agreements or documents related hereto or delivered hereunder and
the Program Agreement express fully the entire understanding and agreement of the parties concerning the subject matter hereof, and all prior understandings or commitments of any kind, whether oral or written, concerning such subject matter are
hereby superseded (other than those obligations which, by their terms and nature, survive termination or expiration). Whenever it states in this Agreement that JHTSL shall cause the EROs to perform any act or do any thing, and such performance is
also required of the ERO by the terms of the Republic Financial Product Agreement by and between the ERO and Republic, the provisions of the Republic Financial Product Agreement shall control and JHTSL’s obligations shall be subordinate to the
obligations of the ERO. 

  

	 	14.6.	Amendment. This Agreement may not be amended or modified other than by a written agreement executed by both parties. 

  

	 	14.7.	Headings. Headings used in this Agreement are for convenience of reference only and do not define, interpret, describe the scope of or otherwise affect any provision hereof.

  

	 	14.8.	Counterparts. This Agreement may be executed in one or more counterparts, each of which shall be deemed an original and all of which, taken together, shall be deemed one and
the same instrument. 

  

	 	14.9.	Further Assurances. From time to time following the execution of this Agreement, each party agrees to do such things and execute and deliver such documents as may reasonably
be necessary to effectuate the intent and purposes of this Agreement. 

  

	 	14.10.	No Third Party Beneficiaries. This Agreement has been made for the sole benefit of Republic and JHTSL and is not intended to, and shall not, confer any benefit or rights
upon, nor may it be enforced by, any other person. 

  

	 	14.11.	Publicity; Disclosure. Neither party shall issue any press release relating to this Agreement without the prior consent of the other party. Each party hereto shall be
permitted to disclose this Agreement to the extent such party determines that such disclosure is required by Applicable Law. 

 [REMAINDER OF PAGE INTENTIONALLY LEFT BLANK] 

 IN WITNESS WHEREOF, this Agreement has been executed and delivered by a duly authorized officer of each
party as of the date set forth above. 
  

									
	 REPUBLIC BANK & TRUST COMPANY
	 		 	JACKSON HEWITT TECHNOLOGY SERVICES LLC
					
	By:	 	 /s/ William Nelson
	 		 	By	 	 /s/ Bill San Giacomo

		 	William Nelson	 		 		 	Bill San Giacomo
		 	Managing Director	 		 		 	Group Vice President, Financial Products

 Schedule A 
 (FEE TABLE) 
 [*]Amended and Restated Program Agreement

 Exhibit 10.3 
 [*] designates portions of this document that have been omitted pursuant to a request for confidential treatment filed separately with the Securities and Exchange Commission. 
 AMENDED AND RESTATED PROGRAM AGREEMENT 
 THIS AMENDED AND RESTATED PROGRAM AGREEMENT
(“Agreement”) is made this 21 day of September, 2007 by and between Santa Barbara Bank & Trust (“SBBT”), a division of Pacific Capital Bank, N.A., a national banking association, with its principal office
at 5770 Oberlin Drive, San Diego, CA, and Jackson Hewitt Inc. (“JHI”), a Virginia corporation, with its principal office at 3 Sylvan Way, Parsippany, NJ 07054. 
 RECITALS 
 WHEREAS, SBBT and JHI are parties to that certain Program Agreement, dated
February 24, 2006 (“Original Program Agreement”); and 
 WHEREAS, SBBT and JHI wish to amend and restate the Original Program Agreement
on the terms and conditions set forth herein; and 
 WHEREAS, JHI (i) is the franchisor of the
Jackson Hewitt Tax Service® tax preparation system to independently owned and operated franchisees (“Franchisees”) and (ii) through Tax Services of America, Inc., a
wholly owned subsidiary, owns and operates Jackson Hewitt Tax Service locations (“Corporate Stores,” and together with Franchisees, “electronic return originators” or “EROs”); and 
 WHEREAS, the EROs provide income tax return preparation with electronic filing and related services to customers; and 
 WHEREAS, SBBT offers products to customers of tax service companies; and 
 WHEREAS, SBBT desires to offer and provide certain financial products to customers of certain EROs designated by JHI from time to time, and JHI desires that SBBT provide such services, on the terms and subject to the conditions hereinafter
set forth (the “Program”); and 
 WHEREAS, SBBT desires, and JHI agrees to provide, its marketing and training services and personnel in
connection with and to devote support and additional resources in support of the Program; and 
 WHEREAS, SBBT entered into a technology services agreement
with Jackson Hewitt Technology Services LLC (as successor in interest to Jackson Hewitt Technology Services Inc.) (“JHTSL”) in connection with SBBT administering and offering the Program; and 
 WHEREAS, simultaneous with the execution of this Agreement, SBBT shall enter into an amended and restated technology services agreement with JHTSL (“Amended and
Restated Technology Services Agreement”). 

 NOW, THEREFORE, in consideration of the mutual covenants and agreements contained herein, and for other good and valuable
consideration, the receipt and adequacy of which are hereby acknowledged, the parties hereto, intending to be legally bound, hereby agree as follows: 
 TERMS AND CONDITIONS 
  

	1.	ERO Participation; General Terms 

  

	 	1.1.	Definitions 

 (a) “Business Day” shall
mean any day that is not a Saturday, Sunday, legal holiday or other day on which banks in either the state of New York or the state of California are required or permitted to be closed. 
 (b) “Customer” shall mean a Jackson Hewitt Tax Service customer that was also a customer of SBBT or another financial institution that
provided financial products facilitated by EROs and such customer received a RAL, a funded Federal AR, or a funded State AR from SBBT or such other financial institution. For purposes of this definition, joint borrowers or joint recipients of such a
financial product shall constitute one “Customer” and a customer that receives both a RAL or funded Federal AR and a funded state AR shall count as two “Customers”. 
 (c) “Financial Product” shall mean the following tax refund related financial products, a RAL, Money Now Loan, Federal or state AR, and
any similar or modified product offered from time to time, or other product agreed to by the parties in accordance with Section 3.1 hereof. 
 (d) “Tax Season” shall mean the period beginning on January 2 of a calendar year and ending on the last day an individual is permitted to file a federal income tax return with the Internal Revenue Service
(“IRS”) without extension, typically April 15 of such calendar year. 
  

	 	1.2.	ERO Participation. 

 SBBT and JHI agree to offer the Program to those EROs
designated by JHI from time to time as provided in Article 2 hereof. JHI shall require EROs designated to participate in the Program to enter into separate agreements with SBBT, on an annual basis in advance of the relevant Tax Season (as defined
herein), in substantially the form entered into by SBBT and participating EROs during the 2007 Tax Season, with such changes thereto as the parties, from time to time, shall agree (the “SBBT Financial Product Agreement”) and to
facilitate the offer of Financial Products to customers of such EROs in accordance with the terms thereof. 

	2.	Limited Exclusivity. 

  

	 	2.1.	ERO Locations. 

  

	 	(a)	SBBT shall be the sole, exclusive and designated Financial Product provider for the ERO locations as set forth in, or as determined by JHI in accordance with the terms of, this
Agreement. To the extent an ERO location is designated by JHI as an SBBT location for a Tax Season (and any related period of time), then such ERO location shall not be permitted to accept applications for Financial Products (or products
substantially similar thereto) during the same Tax Season on behalf of any financial institution other than SBBT without the prior written approval of SBBT. ERO locations found to be participating at once in both the Program and a competing
financial product program may be terminated by SBBT from the Program. 

  

	 	(b)	For Tax Season 2008, SBBT shall be the sole, exclusive and designated Financial Product provider for the following designated ERO locations: [*]. 

  

	 	(c)	For all Tax Seasons (and related periods) after Tax Season 2008 under this Agreement, JHI shall determine the ERO locations at which SBBT shall be the sole, exclusive and designated
Financial Product provider, whether by state, ERO or otherwise, for such Tax Season, subject to the other terms and conditions of this Agreement including Section 2.2 hereof. JHI shall provide notice of such designation to SBBT no later than
the [*] prior to such applicable Tax Season. 

  

	 	(d)	Notwithstanding anything herein to the contrary, designations made herein, shall be modified by and subject to the requirements of the multi-state operations of an ERO as defined by
processing center and may result in certain locations, whether within designated states or outside designated states, being excluded or included, as the case may be, in the list of designated locations for SBBT under the Program in any given Tax
Season. 

  

	 	(e)	Upon receipt of notice of ERO designations, SBBT shall promptly notify JHI if it determines that any designated ERO’s locations or tax preparers should not be permitted to
participate in the Program based upon SBBT’s commercially reasonable review of risks to the business or the Program posed by such locations or tax preparers. SBBT may set forth additional requirements on such ERO in order for continued
participation in the Program with respect to such locations or tax preparers and such requirements shall be set forth in the SBBT Financial Product Agreement. 

	 	2.2.	ERO Designations. 

  

	 	(a)	For Tax Season 2008, the parties agree that SBBT shall be designated as the sole and exclusive Financial Product provider under the Program for [*]. 

  

	 	(b)	For Tax Season 2009, JHI shall designate SBBT as the sole and exclusive Financial Product provider under the Program for EROs [*] 

  

	 	(c)	For Tax Season 2010, JHI shall designate SBBT as the sole and exclusive Financial Product provider under the Program for EROs [*] 

  

	 	(d)	This Section 2.2 shall be subject to and limited by Sections 9.4 and 9.6 hereof. JHI shall deliver information supporting the requirements of this Section 2.2 in
conjunction with notice of designated locations for the respective Tax Season under Section 2.1 above. 

  

	3.	Financial Products. 

  

	 	3.1.	Product Offering. 

  

	 	(a)	Products Generally. SBBT shall offer and provide Financial Products to customers of designated EROs, on the terms and subject to the conditions set forth herein, and such
other products and services as the parties may, from time to time agree. SBBT reserves the right to discontinue offering any Financial Product other than RALs and ARs at any time upon thirty (30) days’ notice to JHI.

  

	 	(b)	Financial Product Definitions: 

  

	 	(i)	“Refund Anticipation Loan” or “RAL” shall mean a loan to a Customer based upon, among other things, the Customer’s anticipated federal income
tax return refund (as identified in IRS Form 8453 or similar form), subject to any limitations that may be imposed thereon due to the application of certain underwriting criteria or other factors. 

  

	 	(ii)	“Money Now Loan” means a loan based on, among other things, the Customer’s anticipated Federal income tax refund, with proceeds of such loan available on the
same day the loan is approved by SBBT, offered during a Tax Season. 

  

	 	(iii)	 “Assisted Refund” or “AR” shall mean a non-loan financial product (regardless of actual name of product) through which a Customer’s
federal and/or state income tax refund (as identified in IRS Form 8453 and any applicable state tax form, respectively) is deposited into an account established by SBBT and (i) disbursed, 

	 	 
net of authorized fees and charges, to the Customer by (x) check or (y) debit card, or (ii) disbursed, net of authorized fees and charges and
via an automated clearing house credit (“ACH”) to the Customer’s designated bank account. 

  

	 	(c)	State Products. SBBT shall provide AR services to all Applicants requesting the same, if approved, with respect to all states whose taxing authority accepts state income tax
returns electronically and disburses refund amounts via direct deposit. 

  

	 	(d)	Product Development. SBBT and JHI may, from time to time, develop and add additional financial products to the Program. The description of such additional products and the
terms and conditions governing their offer shall be set forth in separate agreement between SBBT and JHI, and if agreed to shall be included in the definition of Financial Products under this Agreement. 

  

	4.	Fees. 

  

	 	4.1.	Fees. In consideration of the rights granted to SBBT herein and the performance of services and expenses incurred by JHI in connection with the Program, SBBT shall pay to JHI
fees as follows, subject to Section 4.3 hereof: 

  

	 	(a)	SBBT shall pay to JHI for Tax Season 2008 [*]. 

  

	 	(b)	SBBT shall pay to JHI for Tax Season 2009 [*]. 

  

	 	(c)	SBBT shall pay to JHI for Tax Season 2010 [*]. 

  

	 	(d)	The above consideration shall be paid in three equal monthly installments no later than the second to last Business Day of January and the last Business Day of February and March of
such Tax Season. All payments due from SBBT to JHI pursuant to this Article 4 shall be paid by wire transfer per written instructions signed by JHI’s Chief Financial Officer. SBBT shall make all payments as provided in such written instructions
unless JHI provides SBBT revised payment instructions in an original written notice that is signed by any two (2) of the following officers of JHI: (i) Chief Financial Officer and Treasurer, (ii) General Counsel,
(iii) Controller, and (iv) Vice President – Treasury & Investor Relations. Subject to the requirements set forth in the preceding sentence, JHI shall have the right to direct SBBT to make payments directly to other entities
or third parties with SBBT’s prior written consent. 

  

	 	(e)	The parties agree that JHI shall have no right to any fees earned by SBBT in connection with its offering Financial Products. The parties agree that SBBT is the sole owner of the
Financial Products made under the Program. 

	5.	RAL Eligibility. 

 The parties agree that only those
Jackson Hewitt Tax Service customers that apply for a Financial Product from SBBT (“Applicants”) whose federal income tax returns are filed electronically and such return sets forth an anticipated federal income tax refund shall be
eligible to receive a RAL. An Applicant who meets the foregoing requirements shall nevertheless be subject to underwriting criteria developed by SBBT, after consultation with JHI, pursuant to Section 7.5. Notwithstanding the foregoing, if SBBT
receives current information from a reliable credit reporting agency or other reliable source that an Applicant’s income tax refund may be subject to attachment, delay or offset, then SBBT may deny such Applicant a RAL. 
  

	6.	JHI’s Obligations and Procedures. JHI agrees, in connection with the operation of the Program, to: (i) conduct such advertising; (ii) prepare forms and other
written materials; (iii) cause its offices to be equipped with computer equipment and hardware; (iv) maintain personnel; (v) train such personnel and EROs with respect to the Program Protocols (as defined in Section 7.6); and
(vi) take such other actions, in each case as reasonably necessary to advertise and accommodate the facilitation of Financial Products to Applicants at its expense, as well as the following specific duties: 

  

	 	6.1.	Preparation and Filing of Returns. JHI shall require EROs participating in the Program to prepare and/or collect and file with the appropriate taxing authorities federal and
state income tax returns for Customers, and EROs shall be solely responsible for any liability arising out of such preparation or filing. 

  

	 	6.2.	Application Process. JHI shall require participating EROs to require that each Applicant (i) complete and sign an application in a form developed by SBBT and reviewed by
JHI prior to each Tax Season (the “Application”), which application may also include a loan agreement (the “Loan Agreement”) and a disclosure statement meeting the requirements of the federal Truth-in-Lending Act
(the “Disclosure Statement”), and (ii) is given a copy of any and all disclosures required to be provided pursuant to applicable State or local law (“State Disclosure Documents”). The Application shall include,
among other things, a request for certain information and certifications, as well as an authorization, signed by the Customer, to (A) use the tax return information for the application process in accordance with Section 301.7216-3(b) of
the U.S. Treasury Department regulations and (B) allow SBBT to repay any delinquent RAL or Money Now Loan with the proceeds of the Financial Product obtained pursuant to the Application. Participating EROs shall be responsible, pursuant to the
terms of the SBBT Financial Product Agreement, for ensuring that the Application is complete and accurately reflects all material information received from the Customer, including social security number(s); provided, however, that the ERO shall in
no event be held responsible for false or inaccurate information provided by Customers. 

	 	6.3.	Completion of IRS Form 8453. In connection with each Application, JHI shall require each participating ERO to complete IRS Form 8453 and the direct deposit designation in the
electronic portion of the Applicant’s federal (and state, if applicable) income tax return which shall include information provided by SBBT (such as the applicable SBBT check routing number and Customer account number) and shall name SBBT as
the financial institution. The forms shall be signed by an employee of the ERO and by the Customer, and shall also indicate that the account is a checking account and that the source is “other”. JHI shall cause the same information to be
contained in the appropriate data field as part of the income tax return electronically filed by the ERO. 

  

	 	6.4.	Customer Copies. JHI shall require each participating ERO to provide to each Applicant a signed copy of the Application, Loan Agreement and Disclosure Statement (which may be
combined into one form), signed IRS Form 8453 or similar form, together with any other agreements or documents that SBBT reasonably may require, as identified to and reviewed by JHI prior to each Tax Season; provided that SBBT shall be solely
responsible for the form and content of all of the aforementioned documents, subject to JHI review prior to each Tax Season, and for their compliance with applicable laws, rules and regulations (“Applicable Law”).

  

	 	6.5.	Retention and Handling of Documents. 

  

	 	(a)	Retention. JHI shall require each participating ERO to retain a copy of the signed Application, Loan Agreement and Disclosure Statement, State Disclosure Documents, if any,
as well as a copy of the federal and state income tax returns, in the Customer’s file maintained by them for a period of five years following the preparation and filing thereof (after which time such documents may be discarded). At the
reasonable request of SBBT, JHI shall cause EROs to deliver to SBBT a copy of any Application. 

  

	 	(b)	Tax Returns. For fraud detection, underwriting and collection purposes, JHI shall provide to SBBT electronic copies of each SBBT Customer’s electronically filed federal
income tax return, in the format prescribed by the IRS, simultaneously with or promptly after the Application information is transmitted to SBBT. 

  

	 	6.6.	Lost Checks. If a SBBT Customer notifies an ERO that a check disbursed by it has become lost, or that he or she has not received a check mailed by SBBT within 14 days, then
JHI shall require the ERO to notify SBBT immediately to stop payment thereon and to issue a new check and an indemnifying bond, to be completed by such Customer, in a form satisfactory to SBBT. 

  

	 	6.7.	Collection Assistance. At the reasonable request of SBBT, and subject to Applicable Law, JHI shall provide reasonable assistance to SBBT in the collection of past due RALs.
Such assistance may include providing updated addresses and phone numbers for Customers, to the extent permitted by law. 

	 	6.8.	JHTSL. JHI and SBBT acknowledge and agree that JHTSL shall provide certain technology expertise, software modification and implementation and processing services, personnel
and related support to JHI, SBBT and EROs in connection with the Program pursuant to the terms and conditions of the Amended and Restated Technology Services Agreement. 

  

	7.	SBBT’s Obligations and Procedures. 

  

	 	7.1.	Processing of Applications. SBBT shall, on each day during the Term, process Applications and provide Financial Products with respect thereto for all Applications received
electronically in accordance with SBBT’s underwriting criteria in effect at that time (as the same may be amended from time to time by the mutual consent of the parties) and in accordance with industry standards; provided that SBBT shall use
commercially reasonable efforts to process (i) Money Now Loan Applications and any other similar instant Financial Product within three minutes of receipt of such Application from JHI and (ii) RAL Applications within two hours (or, if a
credit bureau is employed to evaluate the creditworthiness of a RAL applicant, then within eight hours) after having received from JHI an acknowledgment of the due filing of the related tax return, together with any corresponding debt indicator, as
received from the IRS. Notwithstanding the foregoing, SBBT shall not accept any Applications at any time if SBBT (i) receives notification from the IRS that the ERO is under investigation, (ii) reasonably suspects fraudulent activity
originating through the ERO, or (iii) considers loan delinquencies on RALs originating through the ERO to be unacceptable, in its reasonable discretion. SBBT shall be responsible for decisions made by it to approve or deny loan Applications,
including, without limitation, the provision to applicants of adverse action notices or other notices required by Applicable Law. 

  

	 	7.2.	Disbursement/Check Print Authorizations. SBBT shall promptly communicate disbursement authorizations to JHI (i) immediately upon approval of a Money Now Loan or RAL or
(ii) for other Financial Products upon receipt of and after processing IRS or state refund pre-note files to the extent such practice does not violate any applicable bank regulations, provided that federal and state funding shall be released by
SBBT no later than the effective date designated by the IRS or applicable state taxing authority, respectively. SBBT shall be responsible for all disbursement/check authorizations issued by it, including losses incurred as a result of its issuance
of duplicate or multiple check print authorizations or checks issued by SBBT in error or with information inconsistent with the information in the disbursement request received from JHI. 

	 	7.3.	Establishment of Accounts; Availability of Funds. 

  

	 	(a)	SBBT shall establish and maintain at SBBT a segregated account for the benefit of SBBT Customers (each, a “Deposit Account”), which account shall conform to the
requirements of 12 C.F.R. 330.5 so as to afford such Customers FDIC insurance with respect to such Deposit Accounts. Upon notification to JHI that a RAL has been approved or that an AR has been funded, SBBT shall transfer the amount of the
net loan proceeds or refund, respectively, to the Deposit Account. All disbursements to SBBT Customers shall be drawn on the Deposit Account and shall be paid promptly upon presentment. SBBT shall make all disbursements in the manner elected by the
SBBT Customer, as set forth in the Application and Loan Agreement. SBBT shall have the right to offset against the Deposit Account all fees and charges authorized by the SBBT Customer to be paid to SBBT, EROs or otherwise pursuant to such
Customer’s Application for a Financial Product in an amount up to the amount of the Financial Product. 

  

	 	(b)	Upon notification to JHI that an AR has been funded, SBBT shall transfer funds via ACH into the account designated for receipt thereof by the SBBT Customer. If the ACH transfer is
not successful, then SBBT shall disburse the refund via a check printed by the SBBT Customer’s ERO or mailed directly by SBBT. 

  

	 	(c)	SBBT shall have sufficient funds available at all times to pay all disbursements authorized by SBBT under the Program. 

  

	 	7.4.	Deduction of Additional Charges; Timing and Order of Disbursements. 

  

	 	(a)	SBBT shall remit payment to each ERO of all fees and charges authorized by Customers to be paid to such ERO (e.g. tax preparation and other fees) on funding of non-loan type
financial products and approval of loan-type financial products. The foregoing shall be set forth in the applicable SBBT Financial Product Agreement between such ERO and SBBT. 

  

	 	(b)	All Financial Product disbursements shall be made to the Customer net of all authorized fees, deductions or charges. If SBBT receives a state tax refund before the IRS tax refund,
then any and all ERO fees may be deducted from the state refund prior to disbursement to the Customer. If an IRS or state tax refund deposit is received in an amount less than anticipated, then disbursements will be made in the following order:
first, to cover fees owed to SBBT; second, to cover ERO fees; third, to pay any outstanding RAL obligations the Customer may have; and fourth, to pay the Customer disbursement. 

  

	 	(c)	 If the Customer’s refund received from the IRS exceeds the total amount owed pursuant to the RAL, or if after a RAL is denied, the return is accepted by the
IRS and a direct deposit is made to the Deposit Account, 

	 	 
then SBBT shall send a disbursement authorization record in the amount of the excess or the deposit, respectively (after adjusting for and posting fees), to
JHI. If the refund is less than the amount anticipated, then SBBT shall notify the ERO and the Customer of such shortfall, and demand prompt payment to SBBT of the outstanding amount. 

  

	 	 7.5.
	 Establishment of Fees and Underwriting Criteria. The pricing, fees, terms and underwriting criteria for the
Program shall be developed for each Tax Season by SBBT in consultation with JHI, and may be subject to modification from time to time at the sole discretion of SBBT. The pricing, fees, terms and underwriting criteria must be commercially reasonable,
based on the best information available that year including IRS prior-year funding trends, competitive product offerings and Customer and ERO behavior, and set forth in writing no later than November 1st preceding each Tax Season during the Term. 

  

	 	7.6.	Development of Forms/Materials. SBBT shall develop reasonable program protocols for the offering, marketing, receipt and processing of Applications, the making of loans and
the delivery of Financial Product proceeds (“Program Protocols”) and shall create and distribute to JHI for its prior review forms to be used by participating EROs of each of the following: the Application, Loan Agreement,
Disclosure Statement, and disbursement checks. For the avoidance of doubt, the term “Program Protocols” shall not include protocols or other materials that are developed by JHI, including without limitation materials that are developed by
JHI and reviewed by SBBT pursuant to Section 11.1 hereof or otherwise. SBBT may create solicitation, marketing and promotional materials relating to the Program, each of which shall be subject to JHI’s prior review. SBBT shall provide such
assistance as JHI reasonably may request in connection with the preparation and dissemination to Customers of State Disclosure Documents. SBBT covenants and agrees that the Program Protocols and all documents and materials provided by it hereunder
(including, without limitation, the Application, Loan Agreements, Disclosure Statements, disbursement checks, solicitation materials and marketing and promotional materials) shall comply with Applicable Law. 

  

	 	7.7.	Screening. [*] SBBT shall provide to JHI the text of any disclosures required by Applicable Law to be provided to Customers with respect to such prescreening. The results of
such screening process shall be set forth in an electronic file and shall be presented in such form as JHI shall determine. Responsibility for the cost of activities undertaken pursuant to this Section 7.7 shall be determined by the mutual
agreement of the parties. 

  

	 	7.8.	Check Stock. SBBT shall provide and distribute to each participating ERO the necessary check stock to participate in the Program, and shall promptly replenish such stock upon
the ERO’s request at no charge, unless the ERO requests overnight delivery (in which case the ERO shall pay for such delivery). 

	 	7.9.	Reports. SBBT shall provide weekly reports to JHI describing all ACH transmissions from the IRS to SBBT and all paid items, and covering such other matters and in such form
as JHI reasonably may request. SBBT covenants and agrees that each such report will be true, correct and complete in all respects. 

  

	 	7.10.	Applicable Law. Without limiting or conditioning the obligations of JHI and the EROs to comply with Applicable Law, SBBT shall consider reasonable steps proposed by JHI to
address concerns raised by JHI with respect to the operation of the Program and the facilitation of Financial Products as it relates to JHI and EROs being in compliance with Applicable Law or potential violations of Applicable Law.

  

	 	7.11.	Additional Products. Upon terms to be agreed by the parties, SBBT shall facilitate the offering of such additional products as JHI and SBBT may develop or as Customers are
offered in other Jackson Hewitt Tax Service offices that are not participating in the Program, unless the offering of such products is prohibited by law. Notwithstanding anything to the contrary contained herein, if SBBT does not offer any
participating ERO all financial product(s) being facilitated by EROs that are not under the Program, then JHI may make alternative arrangements to provide for such product(s) to be facilitated by such ERO through an alternative financial product
provider. SBBT acknowledges that it shall not be the provider of debit card products under this Agreement. 

  

	 	7.12.	Loan Denial Notice. SBBT shall send a proper loan denial notice under the Equal Credit Opportunity Act, Regulation B and other Applicable Laws to each applicant whose loan
request was declined by SBBT. 

  

	8.	Representations, Warranties and Covenants. 

  

	 	8.1.	Each party represents and warrants to the other that (i) it is a corporation or national banking association in good standing under the laws of its jurisdiction of
incorporation or formation and is duly qualified to transact business in each jurisdiction in which the operation of its business or the ownership of its properties requires such qualification (except where the failure to so qualify would not have a
material adverse effect on its business); (ii) its execution and delivery of this Agreement does not and will not violate its Certificate of Incorporation or charter or breach or constitute a default under any agreement or arrangement to which
it is a party; (iii) it has the legal right to enter into and perform its obligations hereunder; (iv) its execution and delivery hereof has been duly authorized by all necessary corporate action on its part and this Agreement constitutes
its legal and binding agreement, enforceable against it in accordance with its terms; and (v) its Marks (as defined below) do not infringe upon the intellectual property rights of any third party. 

  

	 	8.2.	 SBBT covenants to and agrees with JHI that it shall comply with all Applicable Laws, rules and regulations in connection with the offer and sale of Financial

	 	 
Products and the performance of its obligations under this Agreement. Without limiting the foregoing, SBBT covenants and agrees that its evaluation and
processing of Applications, its provision and documentation of loans, the fees charged by it for such loans and its activities involving the collection of outstanding RALs shall comply with all applicable state and federal laws, rules and
regulations, including, without limitation, the Truth-In-Lending Act (15 U.S.C. Sec 1601-1667), the Equal Credit Opportunity Act (15 U.S.C. Sec. 1691-1691f), the Electronic Fund Transfer Act (15 U.S.C. 1693, et seq.) and other applicable provisions
of the Consumer Credit Protection Act (15 U.S.C Sec. 1601). 

  

	 	8.3.	Each party further covenants to and agrees with the other that it shall fulfill its obligations hereunder in a diligent and timely fashion, consistent with the best practices in the
industry; that all hardware, software, processes and procedures each party uses in providing the services hereunder are owned or properly licensed to such party and will not violate the trademark or copyright rights, right of publicity or privacy
of, or constitute libel or slander against, or involve plagiarism or violate any other rights of, any person or entity and that such party’s use of them will comply with all Applicable Laws; that all processing systems, software and hardware,
and policies or procedures used by each party and all rules and protocols covering such party’s employees, agents and independent contractors providing services hereunder, contain protections and security enhancements, consistent with industry
standards, and provide safeguards and system protections, consistent with industry standards, to prevent hacking, viruses, security breaches, loss of data, any breach of the Gramm-Leach-Bliley Act and applicable regulations promulgated thereunder,
any breach of the confidentiality provisions hereof, identity theft and fraud against JHI and Customers effecting transactions contemplated by this Agreement. 

  

	 	8.4.	JHI covenants to and agrees with SBBT that it shall comply with all applicable Program Protocols and Applicable Law in connection with the performance by it of its obligations under
this Agreement. JHI shall comply in all material respects, and shall instruct EROs to comply, with all Program Protocols provided by SBBT in advance of each Tax Season concerning the preparation and processing of Applications.

  

	9.	Term and Termination. 

  

	 	9.1.	Term. This Agreement shall be effective upon its execution and be applicable to the Program for Tax Seasons 2008, 2009 and 2010 and all related periods. This Agreement shall
terminate and expire on October 31, 2010, unless extended in accordance the terms of this Agreement (the “Term”). 

  

	 	9.2.	 Termination by Either Party. Either party may at its option terminate this Agreement upon twenty (20) days’ prior written notice if (i) the
other party has materially breached any of the terms hereof and has failed to cure such breach 

	 	 
within such twenty-day period; or (ii) the continued operation of the Program or the electronic filing program is no longer commercially feasible or
practical, or no longer provides the same opportunity, to the terminating party due to legal, legislative or regulatory determinations, enactments or interpretations or significant external events or occurrences beyond the control of the terminating
party; provided, however, that in the case of clause (ii), the parties shall first mutually endeavor in good faith to modify the Program in a manner resolving the problems caused by legal, legislative or regulatory or external events or occurrences.
In addition, either party may terminate this Agreement, immediately upon notice to the other party, upon (x) the filing by or against the other party of any petition in bankruptcy or for reorganization or debt consolidation under the federal
bankruptcy laws or under comparable law; (y) the other party’s making of an assignment of all or substantially all of its assets for the benefit of creditors; or (z) application of the other party for the appointment of a receiver or
trustee of its assets. 

  

	 	9.3.	Termination by JHI. JHI may terminate this Agreement immediately after a good faith discussion as to alternatives if SBBT’s processing systems are not available for any
reason (including any Force Majeure Event, as defined in Section 15.2) for five (5) consecutive days or more during any Tax Season, or for 30 consecutive days or more during any other time. 

  

	 	9.4.	Extraordinary Events. (a) In the event SBBT believes that an event covered by Section 9.2(ii) has occurred, [*]. 

 (b) In the event of a delivery of termination notice pursuant clause (ii) of Section 9.2, SBBT shall have the right, but not the obligation, to
[*]. Notwithstanding any other provisions herein regarding timing and method of resolution, if the parties are not able to reach agreement or resolution on the matters covered by this Section 9.4 by September 30 in advance of such Affected
Tax Season, then the termination provisions of this Agreement shall apply. 
  

	 	9.5.	Continuation of Program. In the event of a termination of the Program under this Agreement during a Tax Season, both parties shall continue to provide the Program through the
end of such Tax Season, unless otherwise agreed in writing by the parties, and all the relevant provisions of and obligations under this Agreement and the Amended and Restated Technology Services Agreement shall survive until such obligations have
been completed including any payment obligations for such Tax Season. The foregoing shall not be applicable if such termination is a result of an event whereby SBBT and its affiliates are ceasing as a business offering all Financial Products through
transmitters and tax preparation companies in total. In addition, either party may elect to discontinue providing the Program during a Tax Season if the termination is due to the material, uncured breach of the other party under Section 9.2(i)
or an event with respect to the other party described in the last sentence of Section 9.2 occurs. 

	 	9.6.	Reduction Event by SBBT 

  

	 	(a)	[*]. 

  

	 	(b)	[*]. 

  

	 	(c)	[*]. 

  

	10.	Ownership of Loans. 

 The parties agree that SBBT
will be the sole owner of the Financial Products loans made under the Program. In addition, SBBT shall have the authority to transfer or assign such loans at any time, provided that SBBT shall continue to be liable for any violation of law of such
transferee or assignee. Without limiting the foregoing, (i) any such transfer or assignment (a) shall comply with all Applicable Laws, rules and regulations, and (b) shall not cause SBBT to breach any of its representations or
obligations hereunder, and (ii) the transferee or assignee shall (a) represent, warrant and covenant to comply with all Applicable Laws, rules and regulations in the servicing and collection of such loans, (b) agree to provide
customer service at a level at least as high as that offered by SBBT and (c) demonstrate to SBBT’s reasonable satisfaction the ability to comply with such representations, warranties and covenants. 
  

	11.	Marketing and Other Materials. 

  

	 	11.1.	Review. Each party shall have the right to review and approve all marketing materials used to promote the Program that reference the names, trademarks, service marks, trade
names, service names or logos of such party (“Marks”); provided that such review shall be conducted promptly (in all events within [*] of receipt thereof) and approval shall not be unreasonably withheld. If such materials are
provided to SBBT, SBBT shall review such materials for compliance with Applicable Laws specifically relating to the offering of Financial Products (e.g compliance with Regulation Z), provided that SBBT shall have no responsibility for such
compliance if SBBT suggests revisions to such materials and such revisions are not adopted by JHI. For the avoidance of doubt, SBBT shall have no responsibility for reviewing such materials for compliance with Applicable Laws relating to the
offering of goods and services generally, including without limitation federal and state laws regulating misleading, unfair or deceptive statements, acts or practices or unfair competition. JHI shall be responsible for the compliance of such
materials with all other Applicable Laws including without limitation the Applicable Laws described in the preceding sentence. 

  

	 	11.2.	 License. During the Term and subject to the terms and conditions of this Agreement, each party grants to the other a non-exclusive, non-assignable right

	 	 
and license to use, reproduce and display its Marks, solely in connection with the marketing, making and processing of Financial Products to Customers in
connection with the Program. Neither party shall adopt or use, or seek to register, without the other party’s prior written consent, any variation of such other party’s Marks, or any mark similar thereto or likely to be confused therewith.
Any and all goodwill arising from either party’s use of the Marks of the other party shall inure solely to the benefit of such other party, and neither during nor after the termination or expiration of this Agreement shall either party assert
any claim to the other party’s Marks or associated goodwill. Neither party shall use the Marks of the other party for any purpose except those specifically set forth herein. All rights in and to the Marks of a party which are not specifically
granted to the other party herein shall remain with such party. 

  

	12.	Confidential Information. 

  

	 	12.1.	Confidentiality Rights of the Parties. The parties hereto understand that implementation and operation of the Program involves the use of certain systems, computer programs,
marketing, product development, risk management, strategy data and other information, including business information and trade secrets (“Proprietary Information”) that are proprietary to the respective parties. Each party shall safeguard
all Proprietary Information made available to it by the other party, taking reasonable precautions to withhold the same from disclosure to the same extent that it would safeguard its own confidential information and data. Such Proprietary
Information shall not include information which is (i) shown to have been known by the receiving party prior to disclosure to it by the other party, (ii) generally known to others engaged in the same trade or business as the furnishing
party, (iii) available to the public through no act or omission by the receiving party or its representatives or professional advisors, or (iv) which is rightfully obtained by the receiving party from third parties (other than professional
advisors or other representatives) without restriction of confidentiality. In addition to the foregoing, SBBT specifically agrees not to make copies of or to disclose to any other person or firm, other than to employees of SBBT who need-to know such
information in order to perform SBBT’s obligations under this Agreement and who have agreed to be bound by this Article 12, any Proprietary Information (including, without limitation, the names of EROs or Customers or any other identifying
information obtained through its relationship with JHI as set forth in this Agreement) for any purpose other than performing its obligations hereunder. The foregoing sentence shall not preclude SBBT from using its own records of loans which were
declined under the Program as reference material in the event any Customer whose Application was declined subsequently applies directly to SBBT for a loan. 

  

	 	12.2.	 Privacy. No party shall make any unauthorized disclosure of or use any personal information of individual consumers which it receives from the other party or
on the other party’s behalf other than to carry out the purposes for which such information is received, and each party shall comply, to the extent applicable, with 

	 	 
the requirements of the implementing regulations of Title V of the Gramm-Leach Bliley Act of 1999, specifically including, 16 Code of Federal Regulations,
Chapter I, Subchapter C, Part 313.11 and 313.13. JHI and SBBT shall each adopt and maintain a comprehensive privacy policy with respect to its handling of the personal information of individual Customers submitted by such Customers to JHI.
JHI’s and SBBT’s privacy policy shall be available on its Internet web sites and each shall comply with the provisions of such privacy policy. 

  

	13.	Indemnification. 

  

	 	13.1.	Indemnification by JHI. JHI shall indemnify, defend and hold harmless SBBT, its affiliates and their respective officers, directors and employees from and against any and all
expenses and costs (including reasonable attorney’s fees and court costs) or liabilities (including amounts paid in settlement) incurred by SBBT in connection with any third party claim, dispute, controversy or litigation (individually a
“claim”) arising out of or resulting from (i) JHI’s violation or alleged violation of Applicable Law (except when such violation or alleged violation is directly caused by JHI’s compliance with Program Protocols);
(ii) any material breach by JHI of any representation, warranty, covenant or agreement hereunder or (iii) the negligence or willful misconduct of JHI in connection with the performance by it of its obligations under this Agreement.

  

	 	13.2.	Indemnification by SBBT. SBBT shall indemnify, defend and hold harmless JHI, its affiliates, and their respective officers, directors, employees and agents, from and against
any and all expenses and costs (including reasonable attorney’s fees and court costs), or liabilities (including amounts paid in settlement) incurred by any of them in connection with any third party claim, dispute, controversy or litigation
(individually, a “claim”) arising out of or resulting from (i) the Program Protocols; (ii) the offer and sale of Financial Products hereunder (excluding any acts or omissions by the ERO with respect to such offer and sale, except
if the claim is directly caused by the ERO acting in a manner expressly required by, or omitting to act in a manner expressly prohibited by, the Program Protocols); (iii) any violation or alleged violation of Applicable Law (including, without
limitation, the Truth in Lending Act or any regulation of the Federal Reserve Board or other applicable federal or state banking or consumer finance laws or regulations) by SBBT, the Financial Products offered by SBBT or the Program Protocols,
(iv) any material breach by SBBT of any representation, warranty, covenant or agreement hereunder; or (v) the negligence or wilful misconduct of SBBT in connection with the performance by it of its obligations under this Agreement.

  

	 	13.3.	 Procedures. The indemnitee shall promptly notify the indemnitor in writing of any claim that may be the subject of indemnification under this Article 13, and
shall promptly tender to the indemnitor sole control of the defense and any settlement thereof; provided, however, that the failure of an indemnitee to so notify the indemnitor shall not relieve the indemnitor of its indemnification 

	 	 
obligations hereunder to the extent that such failure does not actually prejudice the indemnitor with respect to such claim; and provided, further that the
indemnitor shall not compromise or settle any claim or action without the prior approval of the indemnitee. The indemnitee shall have the right (but not the obligation) to defend such action or proceeding by retaining attorneys of its own selection
to represent it at the indemnitor’s reasonable expense; provided that the indemnitor shall in all events have the right to participate in such defense; and provided further that the indemnitee shall not compromise or settle any such claim or
action without the prior approval of the indemnitor. 

  

	14.	Limitation of Liability. 

  

	 	14.1.	Consequential Damages. No party will be liable to the other party for incidental, special, indirect or consequential damage, or loss of profits, income, use or other
benefits, arising out of or in connection with the performance of its obligations under this Agreement or any failure of such performance; unless such damage or loss is subject to the indemnification provisions of this Agreement or arises from that
party’s gross negligence or willful misconduct. 

  

	 	14.2.	Force Majeure. Notwithstanding any other provision herein to the contrary, either party shall be excused from performance hereunder for failure to perform any of the
obligations if (i) such failure to perform occurs by reason of any of the following events (“Force Majeure Events”): act of God, fire, flood, storm, earthquake, tidal wave, communications failure, sabotage, war, military operation,
terrorist attack, national emergency, mechanical or electrical breakdown, general failure of the postal or banking system, civil commotion, strikes, or the order, requisition, request or recommendation of any governmental agency or acting
governmental authority, or either party’s compliance therewith or government proration, regulation, or priority, or any other similar cause beyond either party’s reasonable control and (ii) such Force Majeure Event is beyond such
party’s reasonable control. The party excused from performance shall be excused from performance (i) only after notice from the party whose performance is impaired, (ii) only during the continuance of the Force Majeure Event and
(iii) only for so long as such party continues to take reasonable steps to mitigate the effect of the Force Majeure Event and to substantially perform despite the occurrence of the Force Majeure Event. The party whose performance is not
impaired may terminate this Agreement upon five (5) consecutive days’ notice during any Tax Season or upon thirty (30) consecutive days’ notice at any other time, effective immediately upon written notice to such party.

  

	15.	Commitment to Negotiation; Mediation and Arbitration of Disputes. 

  

	 	15.1.	 Negotiation. Except with respect to either party’s wrongful use of the Marks of the other party for which the aggrieved party may seek injunctive or
such other relief as such aggrieved party may deem appropriate, or litigation brought against JHI by third parties, neither party shall institute any proceeding in any court or 

	 	 
administrative agency or any arbitration to resolve a dispute between the parties before that party has sought to resolve the dispute through direct
negotiation with the other party. If the dispute is not resolved within three weeks after a demand for direct negotiation, the parties shall then attempt to resolve the dispute through mediation and/or arbitration as provided in this Article 15.

  

	 	15.2.	Scope of Arbitration. Except for either party’s wrongful use of the Marks for which the aggrieved party may seek injunctive or such other relief as such aggrieved party
may deem appropriate, or litigation brought against JHI by third parties, all controversies, disputes or claims between JHI and SBBT (and any owners, guarantors, affiliates and employees of SBBT, if applicable, but in no event shall any of such
owners, guarantors, affiliates and employees be deemed third-party beneficiaries of this Agreement), arising out of or related to: (i) this Agreement or any other related agreement between JHI and SBBT, or any provision of any such agreements;
(ii) the relationship of the parties; (iii) the validity of this Agreement or any other related agreement between JHI and SBBT or any provision of any such agreements; or (iv) any problem arising from the undertakings hereunder, will
be submitted for mediation, as set forth below in Section 15.3 and, in the event mediation is not demanded by a party or does not result in a resolution of the dispute, for binding arbitration to the New York, New York office of the American
Arbitration Association on demand of either party. SBBT agrees to cause its owners, guarantors, affiliates and employees of SBBT reasonably likely to be involved in such controversies, disputes and claims to agree to be bound by the provisions of
Sections 15.2, 15.3, 15.4, 15.5 and 15.6 hereof. 

 Such arbitration proceeding will be conducted in New York, New York and will
be heard by a panel of three arbitrators in accordance with the then current Commercial Arbitration Rules of the American Arbitration Association, provided that the Federal Rules of Evidence shall be applicable to the arbitration hearing and any
evidence obtained for or presented at the hearing and that the arbitrators shall be attorneys familiar with the Federal Rules of Evidence. All other matters relating to arbitration will be governed by the Federal Arbitration Act (9 U.S.C.
§§ 1 et seq.) and not by any state arbitration law. 
 The decision and award of the arbitrators will be binding and conclusive upon
both JHI and SBBT, and enforceable in any court of competent jurisdiction. The arbitrators have the right, in their discretion, to award or include in the award any lawfully appropriate relief (including, punitive damages) and to assess costs or
expenses to one or both parties and may award attorneys’ fees and legal costs to the prevailing party as part of such award, provided that the arbitrator will not have the right to declare any Mark generic or otherwise invalid. 
 JHI and SBBT agree to be bound by the provisions of any limitation on the period of time in which claims must be brought under Applicable Law or this
Agreement, whichever expires earlier. JHI and SBBT further agree that, in connection with any 

 
such arbitration proceeding, each must submit or file any claim which would constitute a compulsory counterclaim (as defined by Rule 13 of the Federal Rules
of Civil Procedure) within the same proceeding as the claim to which it relates. Any such claim which is not submitted or filed as described above will be forever barred. 
 Each party agrees that arbitration will be conducted on an individual, not a class-wide, basis, and that an arbitration proceeding between JHI and SBBT may not be consolidated with any other arbitration proceeding
between JHI and any other person, corporation, limited liability company or partnership, provided that JHI or SBBT may consolidate any arbitration proceeding commenced under this Section 15.2 with any arbitration proceeding commenced by JHI,
JHTSL or SBBT under any other agreement executed in connection herewith including without limitation the Amended and Restated Technology Services Agreement. 
 Notwithstanding anything to the contrary contained in this Section, JHI and SBBT shall each have the right in a proper case to obtain temporary restraining orders and temporary or preliminary injunctive relief from a
court of competent jurisdiction; provided, however, that JHI or SBBT must contemporaneously submit the dispute for arbitration on the merits as provided herein and the submission to the court shall not waive the right to arbitration. 
  

	 	15.3.	Mediation. If a dispute is not resolved by direct negotiation, as provided hereinabove, either party may demand mediation. In the event mediation is demanded, it shall take
place with a mediator to be agreed upon by the parties. In the event the parties are unable to agree upon a mediator, one will be appointed by the AAA. The mediation will take place in New York, New York, or such other place as the parties may
agree. A demand for mediation will not preclude a party from filing a demand for arbitration, but the parties will agree to a stay of any arbitration proceedings for a period of a minimum of three months from the date mediation is demanded to permit
the mediation to take place. 

  

	 	15.4.	Governing Law. All matters relating to arbitration will be governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.). Except to the extent governed by the
Federal Arbitration Act, the United States Trademark Act of 1946 (Lanham Act, 15 U.S.C. §§1051 et seq.), or other federal law, this Agreement and all claims arising from the relationship between JHI and SBBT will be governed by the laws of
the state of New York without regard to its conflict of laws principles. 

  

	 	15.5.	Consent to Jurisdiction. Each party agrees that the other party may institute any action against it (which is not required to be arbitrated hereunder) and any action to
confirm or to enforce an arbitration award hereunder in any state or federal court of competent jurisdiction located in the city of New York, state of New York and irrevocably submits to the jurisdiction of such courts and waives any objection it
may have to either the jurisdiction of or venue in such courts. 

	 	15.6.	Waiver of Jury Trial. JHI and SBBT irrevocably waive trial by jury in any action, proceeding or counterclaim, whether at law or in equity, brought by either of them against
the other party. 

  

	16.	No Joint Venture. 

 This Agreement or any acts
pursuant hereto shall not constitute a joint venture or create a partnership, agency or employment relationship between the parties. Except as expressly provided in this Agreement, no party shall have, or hold itself out as having, any right, power
or authority to act or create any obligation, express or implied, on behalf of the other. 
  

	17.	Audit Rights. 

  

	 	17.1.	During the Term and for a period of one year thereafter, SBBT shall (a) maintain reasonably adequate books and records with respect to any fees or compensation to be provided
to JHI hereunder and otherwise with respect to its obligations hereunder; (b) upon reasonable written request, provide access to such books and records to JHI and its authorized agents (including, but not limited to, its auditors); and
(c) cooperate with, and provide to, JHI and such agents such assistance as they reasonably may require. JHI shall pay for the expenses associated with the conduct of such audit, provided that if such audit reveals an underpayment by SBBT of
more than five percent (5%) of any amount due hereunder, then SBBT shall, promptly upon JHI’s request, tender the amount of such underpayment to JHI and reimburse JHI for such audit expenses. 

  

	 	17.2.	During the Term and for a period of one year thereafter, JHI shall (a) maintain reasonably adequate books and records with respect to the information to be provided by JHI to
SBBT pursuant to Section 2.2(d) hereof, including without limitation information regarding Applicable Customers, and otherwise with respect to its obligations hereunder; (b) upon reasonable written request, provide access to such books and
records to SBBT and its authorized agents (including, but not limited to, its auditors); and (c) cooperate with, and provide to, SBBT and such agents such assistance as they reasonably may require. SBBT shall pay for the expenses associated
with the conduct of such audit, provided that if such audit reveals an inaccurate calculation of Applicable Customers of more than five percent (5%) for any Tax Season, then JHI shall, promptly upon SBBT’s request, reimburse SBBT for such
audit expenses. In addition, JHI acknowledge and agree that JHI and the EROs shall be subject to audit and review by the banking agencies having jurisdiction over SBBT to the extent provided by law. 

  

	18.	Survival. 

 Upon the expiration or termination of
this Agreement in accordance with the provisions of Article 9, no party shall remain liable to the other, except with respect to Articles 4 (to the extent JHI’s right to receive payment has acrrued), 6.5(a), 12.1, 12.2, 13.1, 13.2, 13.3, 14.1,
14.2, and Articles 15, 17, this Article 18, and Article 19, all of which shall survive the expiration and termination hereof. 

	19.	Miscellaneous. 

  

	 	19.1.	Assignment. This Agreement is binding on, and shall inure to the benefit of, the parties hereto and their respective successors and permitted assigns. Neither party may
assign its rights or obligations under this Agreement (other than in the context of a change in control of a party) without the prior written consent of the other party. 

  

	 	19.2.	Notices. Any notice permitted or required hereunder shall be in writing and shall be deemed to have been given (i) on the date of delivery if delivery of a legible copy
was made personally or by facsimile transmission or (ii) on the second business day after the date on which mailed by registered mail, certified mail, return receipt requested, addressed to the party for whom intended at the address set forth
below or such other address, notice of which is given herein. 

  

					
	If to SBBT:
		
		 	Santa Barbara Bank & Trust
		 	5770 Oberlin Drive
		 	San Diego, CA 92121
		 	Attn: Rich Turner
		 	          Senior Vice President/RAL Program Director
	
	with a copy to:
		
		 	Pacific Capital Bank, N.A.
		 	1021 Anacapa Street
		 	Santa Barbara, California 93101
		 	Attn: Frederick W. Clough, Esq.
		 	          General Counsel
	
	If to JHI:
		
		 	Jackson Hewitt Inc.
		 	3 Sylvan Way
		 	Parsippany, NJ 07054
		 	Attn: Bill San Giacomo
		 	          Group Vice President, Financial Products
	
	with a copy to:
		
		 	Jackson Hewitt Inc.
		 	3 Sylvan Way
		 	Parsippany, NJ 07054
		 	Attn: Office of the General Counsel

	 	19.3.	Severability; Construction. The parties agree that if any provision of this Agreement shall be determined by any court of competent jurisdiction to be void or otherwise
unenforceable, then such determination shall not affect any other provision of this Agreement, all of which other provisions shall remain in effect. If any provision were capable of two constructions, one of which would render the provision valid
and the other invalid, then the provision shall have the meaning that renders it valid. In the event that any provision hereof pertaining to fees, commissions or underwriting criteria is held to be invalid, then the parties shall endeavor in good
faith the redesign the Program or the terms thereof in a manner consistent with the intent and economic effect of this Agreement. 

  

	 	19.4.	Waiver. No waiver of any breach of this Agreement shall be effective unless in writing and signed by an authorized representative of the waiving party. The waiver of any
breach hereof shall not operate or be construed as a waiver of any other or subsequent breach. 

  

	 	19.5.	Integration; Subordination of JHI Obligations. This Agreement, together with the Exhibits hereto and all agreements or documents related hereto or delivered hereunder and the
Amended and Restated Technology Services Agreement express fully the entire understanding and agreement of the parties concerning the subject matter hereof, and all prior understandings or commitments of any kind, whether oral or written, concerning
such subject matter are hereby superseded (other than those obligations which, by their terms and nature, survive termination or expiration). Whenever it states in this Agreement that JHI shall cause the EROs to perform any act or do any thing, and
such performance is also required of the ERO by the terms of the SBBT Financial Product Agreement by and between the ERO and SBBT, the provisions of the SBBT Financial Product Agreement shall control and JHI’s obligations shall be subordinate
to the obligations of the ERO. 

  

	 	19.6.	Amendment. This Agreement may not be amended or modified other than by a written agreement executed by both parties. 

  

	 	19.7.	Headings. Headings used in this Agreement are for convenience of reference only and do not define, interpret, describe the scope of or otherwise affect any provision hereof.

  

	 	19.8.	Counterparts. This Agreement may be executed in one or more counterparts, each of which shall be deemed an original and all of which, taken together, shall be deemed one and
the same instrument. 

  

	 	19.9.	Further Assurances. From time to time following the execution of this Agreement, each party agrees to do such things and execute and deliver such documents as may reasonably
be necessary to effectuate the intent and purposes of this Agreement. 

	 	19.10.	No Third Party Beneficiaries. This Agreement has been made for the sole benefit of SBBT and JHI and is not intended to, and shall not, confer any benefit or rights upon, nor
may it be enforced by, any other person. 

  

	 	19.11.	Publicity; Disclosure. Neither party shall issue any press release relating to this Agreement without the prior consent of the other party. Each party hereto shall be
permitted to disclose this Agreement to the extent such party determines that such disclosure is required by applicable law. 

  

	 	19.12.	Joint Marketing. The Parties shall engage in joint marketing activities pursuant to Section 7.7 of this Agreement and any other joint marketing agreement that may be
entered into from time to time. 

 IN WITNESS WHEREOF, this Agreement has been executed and delivered by a duly authorized officer of each
party as of the date set forth above. 
  

									
	 SANTA BARBARA BANK & TRUST,
 a
division of Pacific Capital Bank, N.A.,
 a National Banking Association
	 		 	 JACKSON HEWITT INC.,
 a Virginia
corporation

					
	By:	 	 /s/ Richard H. Turner
	 		 	By:	 	 /s/ Mike Lister

		 	Richard H. Turner	 		 		 	Mike Lister
		 	Senior Vice President, RAL Program Director	 		 		 	Chief Executive Officer

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