Document:

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                                                                  Exhibit 10.2

                        FIFTH LOAN MODIFICATION AGREEMENT
                                   (EXIM LINE)

         This Fifth Loan Modification Agreement (Exim Line) is entered into as
of March 30, 2001 (the "Amendment"), by and between OPEN MARKET, INC., a
Delaware corporation ("Open Market"), with its chief executive offices located
at 1 Wayside Road, Burlington, Massachusetts 01803 and FUTURETENSE, INC., a
Delaware corporation ("FutureTense"), with its chief executive offices located
at 1 Wayside Road, Burlington, Massachusetts 01803 (individually and
collectively, jointly and severally, the "Borrower") and SILICON VALLEY BANK, a
California-chartered bank ("Bank"), with its principal place of business at 3003
Tasman Drive, Santa Clara, CA 95054 and with a loan production office located at
One Newton Executive Park, Suite 200, 2221 Washington Street, Newton, MA 02462,
doing business under the name "Silicon Valley East".

1. DESCRIPTION OF EXISTING INDEBTEDNESS. Among other indebtedness which may be
owing by Borrower to Bank, Borrower is indebted to Bank pursuant to a loan
arrangement dated as of September 26, 1997, evidenced by, among other documents,
(i) a certain Export-Import Bank Loan and Security Agreement between Open
Market, Folio Corporation ("Folio") and Bank dated September 26, 1997, as
amended by a First Loan Modification Agreement (Exim Line) dated December 30,
1998, a Second Loan Modification Agreement (Exim Line) dated October 22, 1999,
an Assumption Agreement by FutureTense, Inc. dated December 12, 2000, a Third
Loan Modification Agreement (Exim Line) between Borrower and Bank dated December
12, 2000, a Fourth Loan Modification Agreement (Exim Line) between Borrower and
Bank dated February 28, 2001, as further amended hereby (as amended, the "Loan
Agreement" or the "Exim Agreement"), (ii) a certain Revolving Promissory Note
(Export-Import Line) dated March 30, 2001 in the maximum principal amount
of Six Million Dollars ($6,000,000.00) (the "Note"), and (iii) a certain
Borrower Agreement dated March 30, 2001 (the "Borrower Agreement").
Capitalized terms used but not otherwise defined herein shall have the same
meaning as in the Loan Agreement.

Hereinafter, all indebtedness owing by Borrower to Bank shall be referred to as
the "Obligations".

2. DESCRIPTION OF COLLATERAL AND GUARANTIES. Repayment of the Obligations is
secured by the Collateral as described in the Loan Agreement (together with any
other collateral security granted to Bank, the "Security Documents").

Hereinafter, the Security Documents, together with all other documents
evidencing or securing the Obligations shall be referred to as the "Existing
Loan Documents".

3. DESCRIPTION OF CHANGE IN TERMS.

     A. Modification(s) to Loan Agreement.

         1.   The Loan Agreement shall be amended by deleting the following text
              appearing in Section 2.1.1 thereof:

                   "For purposes of this Exim Agreement, "Borrowing Base" shall
                   mean an amount equal to: (i) ninety percent (90%) of Exim
                   Eligible Foreign Accounts generated by Open Market, PLUS (ii)
                   ninety percent (90%) of Exim Eligible Foreign Accounts
                   generated by FutureTense, PLUS (iii) sixty percent (60%) of
                   Borrower's eligible "foreign maintenance" Accounts (as
                   determined by Bank) less than sixty (60) days from due date
                   PROVIDED, HOWEVER, the aggregate availability under this Exim
                   Agreement

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                   generated by the Borrower's Exim Eligible Foreign Accounts
                   (and by "foreign maintenance accounts") and under the
                   Domestic Agreement generated by the Borrower's Eligible
                   Receivables (and by "domestic maintenance accounts") which
                   are owed by the "Dot.Com" entities (as determined by Bank)
                   shall not exceed $1,000,000.00.

                   IN ADDITION TO THE BORROWING LIMITATIONS CONTAINED IN THE
                   DEFINITIONS OF THE BORROWING BASE AND EXIM COMMITTED LINE AND
                   IN THIS EXIM AGREEMENT, THE MAXIMUM AMOUNT OF ADVANCES
                   HEREUNDER SHALL BE SUBJECT TO EACH OF THE FOLLOWING:

                   (A)  Prior to the earlier of: (i) the occurrence of a Capital
                        Event (as defined in the Domestic Agreement), or (ii)
                        March 15, 2001, the outstanding Obligations (including,
                        without limitation, those arising under this Exim
                        Agreement, the Domestic Agreement and the Factoring
                        Agreement) shall not exceed at any time $4,000,000.00.

                   (B)  The outstanding Obligations (including, without
                        limitation, those arising under this Exim Agreement, the
                        Domestic Agreement and the Factoring Agreement) shall
                        not exceed at any time the result of the following: (i)
                        the Borrowing Base under the Domestic Agreement, PLUS
                        (ii) the lesser of: (a) the EXIM Committed Line, or (b)
                        the Borrowing Base under this Exim Agreement, MINUS
                        (iii) $6,000,000.00.

                   (C)  [Intentionally Deleted]

                   If at any time Borrower's outstanding Obligations (including,
                   without limitation, those arising under this Exim Agreement,
                   the Domestic Agreement and the Factoring Agreement) exceed
                   any limitation described in this Exim Agreement, the Borrower
                   must immediately pay in cash to Bank the excess."

              and inserting in lieu thereof the following:

                   "For purposes of this Exim Agreement, "Borrowing Base" shall
                   mean an amount equal to: (i) ninety percent (90%) of Exim
                   Eligible Foreign Accounts generated by Open Market, PLUS (ii)
                   ninety percent (90%) of Exim Eligible Foreign Accounts
                   generated by FutureTense, PLUS (iii) sixty percent (60%) of
                   Borrower's eligible "foreign maintenance" Accounts (as
                   determined by Bank) less than sixty (60) days from due date
                   PROVIDED, HOWEVER, the aggregate availability under this Exim
                   Agreement generated by the Borrower's Exim Eligible Foreign
                   Accounts (and by "foreign maintenance accounts") and under
                   the Domestic Agreement generated by the Borrower's Eligible
                   Receivables (and by "domestic maintenance accounts") which
                   are owed by the "Dot.Com" entities (as determined by Bank)
                   shall not exceed $500,000.00.

                   IN ADDITION TO THE BORROWING LIMITATIONS CONTAINED IN THE
                   DEFINITIONS OF THE BORROWING BASE AND EXIM COMMITTED LINE,
                   AND IN THIS EXIM AGREEMENT, THE MAXIMUM AMOUNT OF ADVANCES
                   HEREUNDER SHALL AT ALL TIMES BE SUBJECT TO EITHER (A) OR (B)
                   BELOW:

                                      -2-

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                   (A) The Borrower shall at all times maintain a minimum cash
                   balance at Bank in an amount equal to or greater than the
                   aggregate of $6,000,000, PLUS an amount equal to all
                   outstanding Obligations (including, without limitation, those
                   arising under this Exim Agreement, the Domestic Agreement,
                   the Factoring Agreement, and all letter of credit exposure);

                                        OR

                   (B) The Borrower shall at all times maintain a Borrowing Base
                   (FOR PURPOSES OF THIS CALCULATION IN THIS PARAGRAPH (B), THE
                   BORROWING BASE MAY NOT EXCEED $12,000,000.00) in an amount no
                   less than Six Million Dollars ($6,000,000.00) in excess of
                   all outstanding Obligations (including, without limitation,
                   those arising under this Exim Agreement, the Domestic
                   Agreement, the Factoring Agreement, and all letter of credit
                   exposure).

              If at any time Borrower's outstanding Obligations (including,
              without limitation, those arising under this Exim Agreement, the
              Domestic Agreement, the Factoring Agreement, and all letter of
              credit exposure) exceed any limitation described in this Exim
              Agreement, the Borrower must immediately pay in cash to Bank the
              excess."

         2.   The "Collateral" under the Loan Agreement shall be amended to
              include, in addition to those items described in the Loan
              Agreement, all right, title and interest of Borrower in and to the
              following:

              "All goods, equipment, inventory, contract rights, trademarks,
              servicemarks, trade styles, trade names, patents, patent
              applications, leases, license agreements, franchise agreements,
              general intangibles, accounts, documents, instruments, chattel
              paper, cash, deposit accounts, fixtures, letters of credit,
              investment property, and financial assets, whether now owned or
              hereafter acquired, wherever located; and

              Any copyright rights, copyright applications, copyright
              registrations and like protections in each work of authorship and
              derivative work, whether published or unpublished, now owned or
              later acquired; any patents, trademarks, service marks and
              applications therefor; any trade secret rights, including any
              rights to unpatented inventions, know-how, operating manuals,
              license rights and agreements and confidential information, now
              owned or hereafter acquired; or any claims for damages by way of
              any past, present and future infringement of any of the foregoing;
              and

              All Borrower's Books relating to the foregoing and any and all
              claims, rights and interests in any of the above and all
              substitutions for, additions, attachments, accessories, accessions
              and improvements to and replacements, products, proceeds and
              insurance proceeds of any or all of the foregoing."

                                      -3-

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         3.   The Borrower hereby grants a security interest to Bank in all of
              its right, title and interest in the "Collateral" defined in the
              Loan Agreement, as amended hereby, to secure all Obligations under
              the Loan Agreement, as amended hereby.

         4.   The Borrower acknowledges, confirms and agrees that its
              representations, warranties and covenants with respect to the
              Domestic Loan Documents under Sections 5.1, 6.1, 7.1 of this Exim
              Agreement (including, without limitation, the financial covenants
              and reporting requirements appearing in the Schedule to the
              Domestic Agreement), and all such other representations,
              warranties and covenants with respect to the Domestic Loan
              Documents appearing in the Exim Agreement, remain in full force
              and effect. The Borrower acknowledges, confirms and agrees that it
              shall continue to comply with all such representations, warranties
              and covenants described in the foregoing sentence notwithstanding
              any termination of the Domestic Loan Documents or the repayment of
              all obligations under the Domestic Loan Documents.

         5.   Any Event of Default under the Domestic Agreement, including,
              without limitation, those described in Section 7 thereof, shall be
              an Event of Default under the Exim Agreement, notwithstanding any
              termination of the Domestic Loan Documents and the repayment of
              all obligations under the Domestic Loan Documents.

         6.   In addition to the rights and remedies of Bank described in the
              Exim Agreement, the rights and remedies of Bank under the Exim
              Agreement shall include all rights and remedies under the Domestic
              Agreement, including, without limitation, those described in
              Section 7 thereof, notwithstanding any termination of the Domestic
              Loan Documents and the repayment of all obligations under the
              Domestic Loan Documents.

         7.   On or before the execution of this Amendment, the Borrower shall:
              (i) transfer all primary operating accounts and cash management
              services to the Bank, and (ii) terminate any lock box arrangement
              with any other institution and enter into a lock box arrangement
              with the Bank on terms satisfactory to the Bank pursuant to which
              all amounts payable to the Borrower shall be directed to the Bank.
              Any failure by Borrower to perform any requirement of this
              paragraph shall be an Event of Default under the Loan Agreement,
              as amended hereby.

         8.   On or before the execution of this Amendment, all bank and
              investment accounts, cash, investment property and securities of
              Open Market Securities, Inc., a Massachusetts subsidiary of Open
              Market, Inc., shall be maintained and deposited with the Bank on
              terms acceptable to Bank as collateral under a certain Security
              Agreement granted by Open Market Securities, Inc. to Bank. Any
              failure by Borrower to perform any requirement of this paragraph
              shall be an Event of Default under the Loan Agreement, as amended
              hereby.

4. FEE. The Borrower shall reimburse Bank for all legal fees and expenses
incurred in connection with this amendment to the Existing Loan Documents.

5. CONSISTENT CHANGES. The Existing Loan Documents are hereby amended wherever
necessary to reflect the changes described above.

6. RATIFICATION OF LOAN DOCUMENTS. Borrower hereby ratifies, confirms, and
reaffirms all terms and conditions of all security or other collateral granted
to the Bank, and confirms that the indebtedness secured thereby includes,
without limitation, the Obligations.

                                      -4-

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7. NO DEFENSES OF BORROWER. Borrower agrees that, as of this date, it has no
defenses against the obligations to pay any amounts under the Obligations.

8. CONTINUING VALIDITY. Borrower understands and agrees that in modifying the
existing Obligations, Bank is relying upon Borrower's representations,
warranties, and agreements, as set forth in the Existing Loan Documents. Except
as expressly modified pursuant to this Loan Modification Agreement, the terms of
the Existing Loan Documents remain unchanged and in full force and effect.
Bank's agreement to modifications to the existing Obligations pursuant to this
Loan Modification Agreement in no way shall obligate Bank to make any future
modifications to the Obligations. Nothing in this Loan Modification Agreement
shall constitute a satisfaction of the Obligations. It is the intention of Bank
and Borrower to retain as liable parties all makers and endorsers of Existing
Loan Documents, unless the party is expressly released by Bank in writing. No
maker, endorser, or guarantor will be released by virtue of this Loan
Modification Agreement.

9. JURISDICTION/VENUE. Borrower accepts for itself and in connection with its
properties, unconditionally, the non-exclusive jurisdiction of any state or
federal court of competent jurisdiction in the Commonwealth of Massachusetts in
any action, suit, or proceeding of any kind against it which arises out of or by
reason of this Loan Modification Agreement; provided, however, that if for any
reason Bank cannot avail itself of the courts of the Commonwealth of
Massachusetts, then venue shall lie in Santa Clara County, California.

10. COUNTERSIGNATURE. This Loan Modification Agreement shall become effective
only when it shall have been executed by Borrower and Bank (provided, however,
in no event shall this Loan Modification Agreement become effective until signed
by an officer of Bank in California).

                                      -5-

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         This Loan Modification Agreement is executed as of the date first
written above.

                     ("BORROWER")

                     OPEN MARKET, INC.

                     By: /s/ Edward Durkin
                         ----------------------------------

                     Name: Edward Durkin
                           --------------------------------

                     Title: CFO
                           --------------------------------

                     FUTURETENSE, INC.

                     By: /s/ Edward Durkin
                         ----------------------------------

                     Name: Edward Durkin
                           --------------------------------

                     Title: VP
                           --------------------------------

                     ("BANK")

                     SILICON  VALLEY  BANK,   doing  business  as  SILICON

                     VALLEY EAST

                     By: /s/ John Atansoff
                         ----------------------------------

                     Name: John Atansoff
                           --------------------------------

                     Title: Vice President
                           --------------------------------

                     SILICON VALLEY BANK

                     By:         N/A
                         ----------------------------------

                     Name:
                           --------------------------------

                     Title:
                           --------------------------------
                     (signed in Santa Clara County, California)

                                      -6-<Page>

                                                                    EXHIBIT 10.1

                                 AMENDMENT NO. 2
                                       TO
                           AUCTION SERVICES AGREEMENT
                                       AND
                  TERMINATION OF WARRANT AND WARRANT AGREEMENT

This Amendment No. 2 to Auction Services Agreement and Termination of Warrant
and Warrant Agreement (this "Amendment No. 2") is made and entered into as of
this 29th day of June, 2001 (the "Effective Date"), between Microsoft
Corporation, a Washington corporation with its principal place of business
located at One Microsoft Way, Redmond, WA 98052 ("Microsoft") and FairMarket,
Inc., a Delaware corporation with its principal place of business located at 500
Unicorn Park Drive, Woburn, MA 01801 ("FairMarket").

                                    RECITALS

         A. Microsoft operates a number of web sites and currently offers users
of such sites access to a Microsoft-branded version of FairMarket's auction
service, while FairMarket is in the business of developing, hosting and
maintaining web sites for third parties utilizing its auction or other services.

         B. Microsoft and FairMarket previously entered into an Auction Services
Agreement dated as of August 23, 1999 (as amended, the "Auction Services
Agreement"), under the terms of which FairMarket was to implement, host and
support key elements of a private labeled version of FairMarket's auction
service accessible on various Microsoft web sites described in the Auction
Services Agreement, which sites were to be determined in Microsoft's sole
discretion, and based upon Microsoft branding and other requirements.

         C. Concurrently with the Auction Services Agreement, Microsoft and
FairMarket entered into a Warrant to Purchase Common Stock dated August 23,
1999, entitling Microsoft to purchase up to 4,5000,000 shares of the common
stock, par value $.001 per share, of FairMarket (the "Warrant"), under the terms
and conditions set forth in the Warrant, issued pursuant to a Warrant Agreement
dated August 20, 1999 between the parties (the "Warrant Agreement"). A copy of
the Warrant is attached as Exhibit A and incorporated into this Amendment No. 2
by this reference.

         D. Microsoft and FairMarket now wish to amend the Auction Services
Agreement and to cancel and terminate the Warrant and the Warrant Agreement as
set forth below.

                                    AGREEMENT

         In consideration of the mutual promises and covenants contained herein,
the receipt and sufficiency of which is hereby acknowledged, Microsoft and
FairMarket agree as follows:

1.       TERMINATION OF WARRANT AND WARRANT AGREEMENT; MUTUAL RELEASE.

         1.1 TERMINATION. The Warrant and the Warrant Agreement are hereby
cancelled and terminated and the parties agree that the parties shall have no
further rights or obligations under the Warrant or the Warrant Agreement.
Microsoft will return the voided Warrant to FairMarket, together with such other
documents as may be reasonably required by FairMarket to effect a valid
cancellation and termination of the Warrant, as soon as practicable after the
Effective Date.

         1.2 MUTUAL RELEASE. Microsoft and FairMarket, on behalf of themselves,
their current and former representatives, heirs, executors, attorneys,
accountants, agents, insurers, officers, shareholders, directors, employees,
subsidiaries, affiliates, divisions, predecessors, successors and assigns, and
each of the foregoing, hereby fully and forever release and discharge each other
and their current and former representatives, heirs, executors, attorneys,
agents, officers, shareholders, directors, employees, subsidiaries, affiliates,
divisions, successors and assigns, and each of the foregoing, of and from any
and all manner of actions, claims or causes of action, in law or at equity or
otherwise, suits, debts, liens, contracts, agreements, promises, obligations,
liabilities, demands, losses, damages, costs and expenses (including without
limitation court costs and attorneys' fees), which they may have against each
other at the time of the execution of this Amendment arising out of, or in
connection with, or relating directly or indirectly to, the Warrant or the
Warrant Agreement, whether known or unknown, whether described herein or not.

<Page>

2.       AMENDMENTS TO AUCTION SERVICES AGREEMENT.

         2.1 DELETION OF PROVISIONS. Sections 3.9 (User Traffic Guarantee), 3.10
(Pre-eminent Auction Services Partner), 5.5 (Minimum Guaranteed Revenue) and 5.6
(Shortfall Payment) of the Auction Services Agreement are hereby deleted in
their entirety.

         2.2 TERMINATION WITHOUT CAUSE BY MICROSOFT. From and after the date
that the parties mutually agree in writing upon the form of definitive new
agreement described in the next sentence, Microsoft shall have the right to
terminate the Auction Services Agreement without cause at any time with ninety
(90) days prior written notice to FairMarket. The parties agree to negotiate in
good faith, as promptly as reasonably practicable following the Effective Date,
a definitive new agreement (a) regarding the matters contemplated by the
Confidential Term Sheet between the parties dated June 29, 2001 and (b) that
would signed by the parties, take effect and supersede the Auction Services
Agreement upon any exercise by Microsoft of the termination without cause rights
under the first sentence of this Section 2.2.

3.       PUBLIC ANNOUNCEMENT. Microsoft acknowledges that FairMarket intends to
publicly announce the existence and terms of this Amendment No. 2 and that
FairMarket may be required to file this Amendment No. 2 as an exhibit to a
report filed by it under the Securities Exchange Act of 1934, as amended, in
accordance with the rules and regulations under such Act (or, if applicable,
pursuant to the Securities Act of 1933, as amended, and the rules and
regulations thereunder) or the rules of the Nasdaq. Microsoft hereby consents to
(a) such filing and (b) such public announcement provided that FairMarket
provides Microsoft with a reasonable opportunity to review the text of such
announcement regarding the existence and terms of this Amendment in advance of
its issuance.

4.       FULL FORCE AND EFFECT; EFFECT ON UK AMENDMENT. The parties have signed
 this Amendment as of the dates indicated below. Any terms and conditions of the
Auction Services Agreement not amended herein shall remain in full force and
effect, and in the event of inconsistencies between the Auction Services
Agreement and this Amendment No. 2, the terms and conditions of this Amendment
No. 2 will control. Notwithstanding the foregoing, the parties acknowledge and
agree that the terms of this Amendment shall not affect the terms of the
FairMarket UK Amendment No. 1 dated as of August 15, 2000 between the parties,
the terms of which shall continue in full force and effect without giving effect
to the changes to the Auction Services Agreement otherwise effected by this
Amendment, provided that Section 2.1 of this Amendment SHALL also apply to such
FairMarket UK Amendment. This Amendment No. 2 is not binding until executed by
both parties.

IN WITNESS WHEREOF the parties intending to be legally bound have duly executed
this Amendment as of the date set out above

MICROSOFT CORPORATION                      FAIRMARKET, INC.
("MICROSOFT")                              ("FAIRMARKET")

By       /s/ Richard Bray                  By       /s/ Janet Smith
         ----------------                           ---------------

Name     Richard Bray                      Name     Janet Smith
         ------------                               -----------

Title    Vice President                    Title    Chief Financial Officer
         --------------                             -----------------------

Date     6/29/01                           Date     6/29/01
         -------                                    -------

                                      -2-

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