Document:

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                                                                 Exhibit 10.1

                                                                     No. 2760

                      MASTER AGREEMENT TO LEASE EQUIPMENT

      THIS MASTER AGREEMENT TO LEASE EQUIPMENT (this "Agreement") is entered
into as of March 30, 2000, by and between CISCO SYSTEMS CAPITAL CORPORATION
("Lessor"), having its principal place of business at 170 West Tasman Drive,
Mailstop SJC2, 3rd Floor, San Jose, California 95134 and C ME RUN CORP., a
Delaware Corporation ("Lessee"), having its principal place of business at One
Cabot Road, Hudson, MA 01749.

                                  I. THE LEASE

      1.1 Lease of Equipment. In accordance with the terms and conditions of
this Agreement, Lessor shall lease to Lessee, and Lessee shall lease from
Lessor, the personal property described in the lease schedule(s) (each, a
"Schedule") to be entered into from time to time into which this Agreement is
incorporated (each Schedule, together with this Agreement, a "Lease"), together
with all substitutions, replacements, repairs, parts and attachments,
improvements and accessions thereto (the "Equipment"). Capitalized terms not
otherwise defined in this Agreement have the meanings specified in the
applicable Schedule. Each Lease shall constitute a separate, distinct, and
independent lease and contractual obligation of Lessee. Except as expressly set
forth in any Lease, Lessor shall at all times retain the full legal title to the
Equipment, it being expressly agreed by both parties that each Lease is an
agreement of lease only.

      1.2 Equipment Procurement. Lessee has ordered or shall order the Equipment
pursuant to one or more purchase orders or purchase contracts (together,
"Purchase Order") to or with Cisco Systems, Inc., or a Cisco-approved reseller
(together, "Vendor"), which Purchase Order shall be promptly delivered to
Lessor. Subject to Lessor's acceptance of such Equipment, as evidenced by its
preparation and delivery to Lessee for signature of a Schedule relating to such
Equipment, Lessee shall be deemed to have assigned to Lessor all Lessee's right,
title and interest in and to the Equipment and the Purchase Order; provided that
Lessor shall have no obligations under the Purchase Order. Lessee shall execute
and return to Lessor (a) each Schedule within five days of Lessee's receipt of
same, and (b) each Certificate of Acceptance within five days of receipt and
acceptance of the applicable Equipment. If for whatever reason the lease
transaction in respect of the Equipment is not consummated, (i) Lessee shall
remain solely liable to pay Vendor in accordance with the Purchase Order, and
(ii) upon receipt of satisfactory evidence of such payment by Lessee, Lessor
shall assign to Lessee, without warranty, its right, title and interest in and
to the Equipment and the Purchase Order.

      1.3 Term of Lease. The Original Term of each Lease shall begin on the
Commencement Date as specified in the applicable Schedule and, subject to
Sections 3.5 and 4.2, shall terminate on the date specified in the applicable
Schedule. If so provided in the applicable Schedule, the Original Term for any
Lease may be succeeded by one or more

                                       1.
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Extended Terms. Subject to Sections 3.5 and 4.2 and any express provisions of
the Schedule, no Lease may be terminated by Lessor or Lessee, for any reason
whatsoever, prior to the end of the Original Term or any pending Extended Term.

      1.4 Rental Payments. Lessee shall pay Lessor Rent for the Equipment in the
amounts and at the times specified in the applicable Schedule. All Rent and
other amounts payable by Lessee to Lessor hereunder shall be paid to Lessor at
the address specified above, or at such other place as Lessor may designate in
writing to Lessee from time to time.

      1.5 Return of Equipment. Upon expiration of the Lease Term, Lessee shall
immediately return the Equipment to Lessor in the condition and at the place
provided in Section 3.3.

             II. DISCLAIMERS AND WARRANTIES; INTELLECTUAL PROPERTY

      2.1 Disclaimers; Warranties. Lessee represents and acknowledges that the
Equipment is of a size, design, capacity and manufacture selected by it, and
that it is satisfied that the Equipment is suitable for its purposes. LESSEE
LEASES THE EQUIPMENT AS IS, AND, NOT BEING THE MANUFACTURER OF THE EQUIPMENT,
THE MANUFACTURER'S AGENT OR THE SELLER'S AGENT, LESSOR MAKES NO WARRANTY OR
REPRESENTATION, EXPRESS OR IMPLIED, AS TO THE MERCHANTABILITY, FITNESS FOR ANY
PARTICULAR PURPOSE, DESIGN OR CONDITION OF THE EQUIPMENT. LESSOR SHALL NOT BE
RESPONSIBLE FOR ANY LOSS OR DAMAGE RESULTING FROM THE INSTALLATION, OPERATION OR
OTHER USE, OR DEINSTALLATION OF THE EQUIPMENT, INCLUDING ANY DIRECT, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSS. Lessee shall look solely to the
manufacturer or the supplier of the Equipment for correction of any problems
that may arise with respect thereto, and all transferable manufacturer and
supplier warranty rights are, to the extent such rights have been transferred to
Lessor, hereby assigned without representation or warranty by Lessor to Lessee
for the Lease Term, which warranties Lessee is authorized to enforce if and when
there exists no Event of Default. Any such enforcement shall be at Lessee's sole
cost and expense.

      2.2 Intellectual Property. Lessee acknowledges that neither this Agreement
nor any Lease conveys any explicit or implicit license for the use of software
or other intellectual property of Cisco Systems, Inc. or its affiliates relating
to the Equipment and that such license rights, to the extent they exist, are
contained in separate documentation entered into between Lessee and Cisco
Systems, Inc. or other persons. LESSOR MAKES NO WARRANTIES OR REPRESENTATIONS
WHATSOEVER WITH RESPECT TO THE INTELLECTUAL PROPERTY RIGHTS, INCLUDING ANY
PATENT, COPYRIGHT AND TRADEMARK RIGHTS, OF ANY THIRD PARTY WITH RESPECT TO THE
EQUIPMENT, WHETHER RELATING TO INFRINGEMENT OR OTHERWISE. Lessor shall, when
reasonably requested in writing by Lessee, provided there exists no Event of
Default and an indemnity satisfactory to Lessor is delivered by Lessee, and at
Lessee's cost and expense, enforce rights of indemnification, if any, for
patent, copyright or other intellectual property infringement obtained from the
manufacturer under any agreement for purchase of the Equipment. If notified
promptly in writing of any action brought against Lessee based on a

                                       2.
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claim that the Equipment infringes a United States patent, copyright or other
intellectual property right, Lessor shall promptly notify the manufacturer
thereof for purposes of exercising, for the benefit of Lessee, Lessor's rights
with respect to such claim under any such agreement.

                            III. LESSEE OBLIGATIONS

      3.1 Net Lease; Payments Unconditional. EACH LEASE IS A NET LEASE, AND ALL
COSTS, EXPENSES AND LIABILITIES RELATING TO THE EQUIPMENT, INCLUDING IN RESPECT
OF TAXES, INSURANCE AND MAINTENANCE, SHALL BE BORNE SOLELY BY LESSEE. LESSEE'S
OBLIGATION TO PAY ALL RENT AND OTHER SUMS THEREUNDER, AND THE RIGHTS OF LESSOR
IN AND TO SUCH PAYMENTS, SHALL BE ABSOLUTE AND UNCONDITIONAL, AND SHALL NOT BE
SUBJECT TO ANY ABATEMENT, REDUCTION, SETOFF, DEFENSE, COUNTERCLAIM,
INTERRUPTION, DEFERMENT OR RECOUPMENT, FOR ANY REASON WHATSOEVER.

      3.2 Use of Equipment. Lessee shall use the Equipment solely in the conduct
of its business, in a manner and for the use contemplated by the manufacturer
thereof, and in compliance with all laws, rules and regulations of every
governmental authority having jurisdiction over the Equipment or Lessee and with
the provisions of all policies of insurance carried by Lessee pursuant to
Section 3.6.

      3.3 Delivery; Installation; Return; Maintenance and Repair; Inspection.
Lessee shall be solely responsible, at its own expense, for (a) the delivery of
the Equipment to Lessee, (b) the packing, rigging and delivery of the Equipment
back to Lessor, upon expiration or termination of the Lease Term, in good
repair, condition and working order, ordinary wear and tear excepted, at the
location(s) within the continental United States specified by Lessor, and (c)
the installation, de-installation, maintenance and repair of the Equipment.
During the Lease Term, Lessee shall ensure that the Equipment is covered by a
maintenance agreement, to the extent available, with the manufacturer of the
Equipment or other party reasonably acceptable to Lessor. Lessee shall, at its
expense, keep the Equipment in good repair, condition and working order,
ordinary wear and tear excepted, and at the expiration or termination of the
Lease Term with respect to any of the Equipment, have such Equipment inspected
and certified acceptable for maintenance service by the manufacturer. If any of
the Equipment, upon its return to Lessor, is not in good repair, condition and
working order, ordinary wear and tear excepted, and so inspected and certified,
Lessee shall be obligated to pay Lessor for the out-of pocket expenses Lessor
incurs in bringing such Equipment up to such status, but not in excess of the
Casualty Value for such Equipment, promptly after its receipt of an invoice for
such expenses. Lessor shall be entitled to inspect the Equipment at reasonable
times.

      3.4 Taxes. Lessee shall pay, and hereby indemnifies Lessor on a net,
after-tax basis, against, and shall hold it harmless from, all license fees,
assessments, and sales, use, property, excise and other taxes and charges, other
than those measured by Lessor's net income, now and hereafter imposed by any
governmental body or agency upon or with respect to any of the Equipment, or the
possession, ownership, use or operation thereof, or any Lease, or the
consummation of the transactions contemplated by any Lease. Notwithstanding the
foregoing, to the extent required of it by applicable law and in reliance upon
Lessee's disclosure of the

                                       3.
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location of such Equipment, Lessor shall file personal property tax returns, and
shall pay personal property taxes payable with respect to the Equipment. Lessee
shall pay to Lessor the amount of all such personal property taxes within 15
days of its receipt of an invoice for such taxes. For any Lease that is
specified as an FMV Lease in the applicable Schedule, Lessee acknowledges that
it is the intent of Lessor, and a material inducement to Lessor to enter into
such Lease, to obtain all state and Federal income tax benefits of ownership
with respect to the Equipment under such Lease, including entitlement to annual
accelerated cost recovery deductions.

      3.5 Loss of Equipment. Lessee assumes the risk that, and shall promptly
notify Lessor in writing if, any item of Equipment becomes lost, stolen,
damaged, destroyed or otherwise unfit or unavailable for use from any cause
whatsoever (an "Event of Loss") after it has been delivered to a common carrier
for shipment to Lessee. Unless the item is damaged and is reparable within a
reasonable period of time in the judgment of Lessor (in which event Lessee shall
promptly cause such item to be repaired and restored to the condition and value
it had prior to such Event of Loss, at its own cost and expense), Lessee shall
pay to Lessor on the Rent payment date following Lessor's receipt of such notice
(or, if none, 30 days after such Event of Loss), an amount equal to the Rent
payment or payments due and payable with respect to such Equipment on or prior
to such date, plus a sum equal to the Casualty Value of such Equipment as of
such date; provided that prior to such date the obligation of Lessee to pay the
Rent or other payments shall continue according to the regular Rent payment
schedule. Upon making such payment, the Rent for such Equipment shall cease to
accrue, the term of the Lease as to such Equipment shall terminate and (except
in the case of loss, unrecovered theft or complete destruction) Lessor shall be
entitled to recover possession of such Equipment in accordance with the
provisions of Section 3.3 above. If Lessor has received the foregoing amount,
Lessee shall be entitled to the proceeds of any recovery in respect of such
Equipment from insurance or otherwise, provided that if the Equipment is subject
to an FMV Lease, Lessee shall be entitled to receive such proceeds only up to
the Casualty Value therefor, any excess amount to be paid to Lessor.

      3.6 Insurance. Lessee shall obtain and maintain for the Lease Term at its
own expense, property damage and liability insurance and insurance against loss
or damage to the Equipment as a result of fire, explosion, theft, vandalism and
such other risks of loss as are normally maintained on equipment of the type
leased hereunder by companies carrying on the business in which Lessee is
engaged, in such amounts, in such form and with such insurers as shall be
satisfactory to Lessor. Each insurance policy shall name Lessee as insured and
Lessor and its assignees as additional insureds and loss payees thereof as their
interest may appear, and shall provide that it may not be cancelled or altered
without at least 30 days' prior written notice thereof being given to Lessor (or
10 days', in the event of non-payment of premium).

      3.7 Indemnity. Except with respect to the gross negligence or willful
misconduct of Lessor, Lessee hereby indemnifies, protects, defends and holds
harmless Lessor from and against any and all claims, liabilities (including
negligence, tort and strict liability), demands, actions, suits, and
proceedings, losses, costs, expenses and damages, including reasonable
attorneys' fees and costs (collectively, "Claims"), arising out of, connected
with, or resulting from any Lease or any of the Equipment, or any ancillary or
related software or other intangibles, whether arising before, during or after
the Lease Term (but not Claims relating to events occurring after Lessee

                                       4.
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has returned the Equipment to Lessor in accordance with Section 3.3), including
Claims relating to the manufacture, selection, purchase, delivery, possession,
condition, use, operation, return or other disposition of the Equipment. Each of
the parties shall give the other prompt written notice of any Claim of which it
becomes aware.

      3.8 Prohibitions Related to Lease and Equipment. Without the prior written
consent of Lessor, which consent as it pertains to clauses (b) and (d) below
shall not be unreasonably withheld, conditioned or delayed, Lessee shall not:
(a) assign, transfer, or otherwise dispose of any Equipment, the Lease or any
rights or obligations thereunder, except in connection with a sale or transfer
of all, substantially all, or a controlling interest in the capital stock or
assets of Lessee, no sooner than ten (10) days after Lessor's receipt of
written notice of such sale or transfer, and provided that such purchaser or
transferee meets or exceeds, in Lessor's sole reasonable judgment (such judgment
to be made within such ten (10) day period by written notice to Lessee), the
same credit rating of Lessee on the date this Agreement is entered into; (b)
sublease any of the Equipment or permit the Equipment to be controlled by any
other person; (c) create or incur, or permit to exist, any security interest,
lien or encumbrance with respect to any of the Equipment; (d) cause or permit
any of the Equipment to be moved from the location specified in the applicable
Schedule or any other location within the United States, except upon thirty (30)
days advance written notice to Lessor; or (e) cause or permit any of the
Equipment to be moved outside the United States.

      3.9 Identification. Lessee shall place and maintain permanent markings
provided by Lessor on the Equipment evidencing ownership, security and other
interests therein, as specified from time to time by Lessor.

      3.10 Alterations and Modifications. Lessee shall not make any additions,
attachments, alterations or improvements to the Equipment without the prior
written consent of Lessor, not to be unreasonably withheld. Any addition,
attachment, alteration or improvement to any item of Equipment shall belong to
and become the property of Lessor unless, at the request of Lessor, it is
removed prior to the return of such item of Equipment by Lessee. Lessee shall be
responsible for all costs relating to such removal and shall restore such item
of Equipment to the condition and value otherwise required hereunder.

      3.11 Personal Property. Lessee acknowledges and represents that the
Equipment shall be and remain personal property, notwithstanding the manner by
which it may be attached or affixed to realty, and Lessee shall do all acts and
enter into all agreements necessary to ensure that the Equipment remains
personal property. If requested by Lessor with respect to any item of Equipment,
Lessee shall obtain and deliver to Lessor equipment access agreements,
satisfactory to Lessor, from all persons claiming any interest in the real
property on which such item of Equipment is installed or located.

      3.12 Financial Statements. Lessee shall promptly furnish to Lessor such
financial or other statements regarding the condition and operations of Lessee
and any guarantor of any Lease, and information regarding the Equipment, as
Lessor may from time to time reasonably request.

                                       5.
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      3.13 Lessee Representations. Lessee hereby represents that, with respect
to this Agreement, and each Schedule, certificate evidencing acceptance of
equipment, assignment of purchase order, insurance letter, proposal letter, UCC
financing statement, or other document now or hereafter executed by Lessee in
connection with any Lease (collectively, "Lease Documents"): (a) the execution,
delivery and performance thereof by Lessee or its attorney-in-fact have been
duly authorized by all necessary corporate, partnership or company action; (b)
the person executing such documents is duly authorized to do so; and (c) such
documents constitute legal, valid and binding obligations of Lessee, enforceable
in accordance with their terms.

                            IV. DEFAULT AND REMEDIES

      4.1 Events of Default. The occurrence of any of the following shall
constitute an "Event of Default" hereunder and under each Lease: (a) Lessee
fails to pay any Rent or other amount due under any Lease within ten days after
it becomes due and payable; (b) any representation or warranty of Lessee made in
any Lease Document proves to have been false or misleading in any material
respect as of the date when it was made; (c) Lessee fails to maintain insurance
as required herein or breaches any of clauses (a), (b) or (e) of Section 3.8;
(d) Lessee fails to perform any other covenant, condition or agreement made by
it under any Lease, and such failure continues for 20 days; (e) bankruptcy,
receivership, insolvency, reorganization, dissolution, liquidation or other
similar proceedings are instituted by or against Lessee, any guarantor of any
Lease or any partner of a partnership Lessee or guarantor, or all or any part of
such person's property, under the Federal Bankruptcy Code or other law of the
United States or of any other competent jurisdiction, and, if such proceeding is
brought against such person, it consents thereto or fails to cause the same to
be discharged within 90 days after it is filed; (f) Lessee materially defaults
under any agreement with respect to the purchase or installation of any of the
Equipment; or (g) Lessee or any guarantor of any Lease, or any of their
respective subsidiaries or other affiliates, defaults under any other instrument
or agreement with Lessor or Cisco Systems, Inc.

      4.2 Remedies. If an Event of Default exists, Lessor may exercise any one
or more of the following remedies, in addition to those arising under applicable
law: (a) proceed, by appropriate court action, to enforce performance by Lessee
of the applicable covenants of any or all of the Leases; (b) terminate any or
all Leases by notice to Lessee and take possession of any or all of the
Equipment and, for such purpose, enter upon any premises where the Equipment is
located with or without notice or process of law and free from all claims by
Lessee or any other person, or require Lessee to assemble the Equipment and
deliver it to Lessor in accordance with Section 3.3; (c) recover any and all
direct, incidental and consequential damages, including all accrued and unpaid
Rent and other amounts owing under any Lease, and (i) for any Lease that is an
FMV Lease, the Equipment for which has not been returned to Lessor in the
condition required hereunder, an amount equal to the Casualty Value thereof; or
(ii) for any Lease that is an FMV Lease, the Equipment for which has been so
returned to Lessor, such amounts as are provided for the lessee breach of a
personal property lease under the Uniform Commercial Code of the jurisdiction
specified in Section 5.11 (the "Code"), using the Discount Rate to calculate
present values for such purpose; or (iii) for any Lease that is not an FMV
Lease, an amount equal to the present value, discounted at the Discount Rate, of
the sum of all Rent and other payments remaining to be paid under such Lease
through the Lease Term plus the applicable purchase option amount specified in
Paragraph 7 of the Schedule; and (d) sell or re-lease any or all of the

                                       6.
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Equipment, through public or private sale or lease transactions, and apply the
proceeds thereof to Lessee's obligations under such Leases or otherwise seek
recovery in accordance with applicable provisions of the Code. Lessee shall
remain liable for any resulting deficiency and Lessor may retain any surplus it
may realize in connection with an FMV Lease. The "Discount Rate" shall be the
rate for U.S. Treasury obligations having a constant maturity of three months,
as specified in the Federal Reserve Statistical Release H.15 (or replacement
publication) issued most recently prior to the date of termination of the Lease.
Lessee shall pay all costs and expenses (including reasonable attorneys' fees)
incurred by Lessor in retaking possession of, and removing, storing, repairing,
refurbishing and selling or leasing such Equipment and enforcing any obligations
of Lessee pursuant to any Lease.

                                V. MISCELLANEOUS

      5.1 Performance of Lessee's Obligations. Upon Lessee's failure to pay any
amount or perform any obligation under any Lease when due, Lessor shall have the
right, but shall not be obligated, to pay such sum or perform such obligation,
whereupon such sum or cost of such performance shall immediately become due and
payable thereunder, with interest thereon at the Default Rate from the date such
payment or performance was made.

      5.2 Right to Use. So long as no Event of Default exists, neither Lessor
nor its assignee shall interfere with Lessee's right to use the Equipment under
any Lease.

      5.3 Assignment by Lessor. Lessor may assign or transfer any or all of
Lessor's interest in this Agreement, any Lease, any Equipment or Rents, without
notice to Lessee. Any assignee of Lessor shall have all of the rights, but none
of the obligations (unless otherwise provided in the applicable assignment), of
a "Lessor" under this Agreement and the applicable Lease, and Lessee agrees that
it will not assert against any assignee any defense, counterclaim or offset that
Lessee may have against Lessor or any preceding assignee, and that upon notice
of such assignment or transfer, it will pay all Rent and other sums due under
this Agreement and the applicable Lease to such assignee or transferee. Lessee
acknowledges that any assignment or transfer by Lessor shall not materially
change Lessee's duties or obligations under this Agreement or any Lease, nor
materially increase the burdens or risks imposed on Lessee.

      5.4 Further Assurances. Upon the request of Lessor from time to time,
Lessee shall execute and deliver such further documents and do such further acts
as Lessor may reasonably request in order fully to effect the purposes of this
Agreement or any Lease. Lessee hereby appoints Lessor its attorney in fact,
coupled with an interest, authorized, without any obligation to do so, (a) to
sign on Lessee's behalf and file, record and register financing statements, and
amendments and continuations thereof, and any other documents relating to liens,
security interests or property fights of Lessor, Lessee or any third person with
respect to any Equipment and ancillary property, in accordance with any Uniform
Commercial Code or other code or statute, and (b) to enforce, in its own name or
in the name of Lessee, claims relating to any Equipment against insurers,
manufacturers or other persons, and to make, adjust, settle, compromise and
receive payments as to such claims.

      5.5 Rights and Remedies. Each right and remedy granted to Lessor under any
Lease shall be cumulative and in addition to any other right or remedy existing
in equity, at law, by

                                       7.
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virtue of statute or otherwise, and may be exercised by Lessor from time to time
concurrently or independently and as often and in such order as Lessor may
elect. Any failure or delay on the part of Lessor in exercising any such right
or remedy shall not operate as a waiver thereof

      5.6 Notices. Any notice, request, demand, consent, approval or other
communication provided for or permitted in relation to any Lease shall be in
writing and shall be conclusively deemed to have been received by a party hereto
on the day it is delivered to such party at its address, or received by the
party at such facsimile number, as is set forth in such Lease (or at such other
addresses or fax numbers such party shall specify to the other party in
writing), or if sent by registered or certified mail, return receipt requested,
on the fifth day after the day on which it is mailed, postage prepaid, addressed
to such party.

      5.7 Section Headings; Interpretation. Section headings are inserted for
convenience of reference only and shall not affect any construction or
interpretation of any Lease Document. In interpreting the provisions of any
Lease Document, (a) the term "including" is not limiting; (b) references to
"person" include individuals, corporations and other legal persons and entities;
(c) the singular of defined terms includes the plural and vice-versa; and (d)
section and paragraph references are to the document in which such reference
appears, unless the context otherwise requires.

      5.8 Entire Lease. This Agreement, together with the other Lease Documents,
constitute the entire agreement between Lessor and Lessee with respect to the
lease of the Equipment. No waiver or amendment of, or any consent with respect
to, any provision of any Lease Document shall bind either party unless set forth
in a writing, specifying such waiver, consent, or amendment, signed by both
parties. TO THE EXTENT PERMITTED BY APPLICABLE LAW AND NOT OTHERWISE
SPECIFICALLY GRANTED TO LESSEE IN ANY LEASE DOCUMENT, LESSEE HEREBY WAIVES ANY
AND ALL RIGHTS OR REMEDIES CONFERRED UPON A LESSEE UNDER THE CODE OR ANY OTHER
APPLICABLE LAW OR STATUTE, WITH RESPECT TO A DEFAULT BY LESSOR UNDER THIS
AGREEMENT OR ANY LEASE. Each FMV Lease is intended by the parties as a "finance
lease" under the Code.

      5.9 Severability. Should any provision of any Lease Document be or become
invalid, illegal, or unenforceable under applicable law, the other provisions of
such Lease Document shall not be affected and shall remain in full force and
effect.

      5.10 Attorneys' Fees; Default Interest; Maximum Rates. Lessee shall
reimburse Lessor for all charges, costs, expenses and attorney's fees incurred
by Lessor (a) in defending or protecting its interests in the Equipment, (b) in
the enforcement of this Agreement or any Lease, and (c) in any lawsuit or other
legal proceeding to which this Agreement or any Lease gives rise. Any nonpayment
of Rent or other amount payable under any Lease shall result in Lessee's
obligation to promptly pay Lessor on such overdue payment, for the period of
time during which it is overdue (including during any grace period), interest at
a rate ("Default Rate") equal to fourteen percent (14%) per annum. To the extent
that any payment of interest (including any amount deemed imputed interest for
purposes of applicable law) under any Lease Document would otherwise exceed
provisions of any law limiting the highest rate of interest that may be lawfully
contracted for, charged or received by Lessor, such payment amount shall be
deemed

                                       8.
<PAGE>

reduced to such amount as is equal to or consistent with the highest rate
permitted by applicable law.

      5.11 Governing Law and Jurisdiction. THIS AGREEMENT AND THE OTHER LEASE
DOCUMENTS SHALL BE GOVERNED IN ALL RESPECTS BY THE LAWS OF THE STATE OF
CALIFORNIA. LESSOR AND LESSEE WAIVE ALL RIGHTS TO TRIAL BY JURY IN ANY
LITIGATION ARISING FROM ANY LEASE DOCUMENT. LESSEE CONSENTS TO THE NON-EXCLUSIVE
JURISDICTION OF THE STATE COURTS OF CALIFORNIA, AND THE FEDERAL COURTS SITTING
IN THE STATE OF CALIFORNIA, FOR THE RESOLUTION OF ANY DISPUTES UNDER ANY LEASE
DOCUMENT.

      5.12 Survival. All obligations of Lessee to make payments to Lessor under
any Lease or to indemnify Lessor, including pursuant to Section 3.4 or 3.7
above, with respect to a Lease, and all rights of Lessor hereunder with respect
to a Lease, shall survive the termination of such Lease and the return of the
Equipment.

      5.13 Security. To secure the payment and performance by Lessee of all
obligations under each Lease, Lessee hereby grants Lessor a security interest in
Lessee's right, title and interest, now existing and hereafter arising, in and
to, (a) all Equipment subject to such Lease, (b) all insurance, warranty, rental
and other claims and rights to payment and chattel paper arising out of such
Equipment, and (c) all books, records and proceeds relating to the foregoing.

      5.14 Counterparts; Chattel Paper. Each Lease Document may be executed in
counterparts, and when so executed each counterpart shall be deemed to be an
original, and such counterparts together shall constitute one and the same
instrument. The original of each Schedule shall constitute chattel paper for
purposes of the Code. If there exist multiple originals of a Schedule, the one
marked "Lessor's Copy" or words of similar import, shall be the only chattel
paper.

      5.15 Appendix. Any lease Appendix executed by Lessor and Lessee making
reference to this Agreement is a part of and incorporated into this Agreement by
this reference.

                                       9.
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LESSEE, BY THE SIGNATURE BELOW OF ITS AUTHORIZED REPRESENTATIVE, ACKNOWLEDGES
THAT IT HAS READ THIS AGREEMENT, UNDERSTANDS IT, AND AGREES TO BE BOUND BY ITS
TERMS AND CONDITIONS. EACH PERSON SIGNING BELOW ON BEHALF OF LESSEE REPRESENTS
THAT HE OR SHE IS AUTHORIZED TO EXECUTE AND DELIVER THIS AGREEMENT ON BEHALF OF
LESSEE.

LESSOR:                                   LESSEE:

CISCO SYSTEM CAPITAL                      C ME RUN CORP.
CORPORATION

                                          By: /s/ David W. Myers
By: /s/  John F. Linford                      ----------------------------------
    -----------------------------                (Authorized Signature)
       (Authorized Signature)

    John F. Linford, CCM                  David W. Myers, President
    Servicing Operations Manager          --------------------------------------
    Cisco Systems Capital 3/31/00                 (Name/Title)
---------------------------------
          (Name/Title)
                                          By: /s/ Gerald J. McGovern
                                              ----------------------------------
                                                 (Authorized Signature)

                                          Gerald J. McGovern / CFO
                                          --------------------------------------
                                                  (Name/Title)

                                      10.<PAGE>

                                                                 Exhibit 10.2

             CITRIX iBUSINESS APPLICATION SERVICE PROVIDER AGREEMENT

EFFECTIVE DATE: ________________                     CIBASP # _________________

This Citrix iBusiness Application Service Provider Agreement ("Agreement") is
entered into between Citrix Systems, Inc., a Delaware corporation with
headquarters at 6400 NW 6th Way, Fort Lauderdale, Florida, 33309 ("Citrix"), and
the undersigned Application Service Provider.

ASP MEMBER INFORMATION

--------------------------------------------------------------------------------
Company Name ("ASP Member"):

C Me Run Corp.
--------------------------------------------------------------------------------
Primary Address (Please indicate street address rather than PO boxes):

5501 Lakeview Drive
--------------------------------------------------------------------------------
City/State Kirkland/WA          Country: USA          Zip/Postal Code: 98033
--------------------------------------------------------------------------------
Corporate Phone Number: (425) 889-0111
--------------------------------------------------------------------------------
Billing Address:

      Same as above
--------------------------------------------------------------------------------
City/State                      Country:               Zip/Postal Code:
--------------------------------------------------------------------------------
Contract Administrator Name: Warren Talbot
--------------------------------------------------------------------------------
Telephone: (425) 889-0111       Fax: (425) 889-0601   E-mail: wtalbot@cmerun.com
--------------------------------------------------------------------------------
Primary Business Contact: same
--------------------------------------------------------------------------------
Telephone:                      Fax:                  E-mail:
--------------------------------------------------------------------------------
Sales Manager Contact:
--------------------------------------------------------------------------------
Telephone:                      Fax:                  E-mail:
--------------------------------------------------------------------------------
Primary Marketing Contact::
--------------------------------------------------------------------------------
Telephone:                      Fax:                  E-mail:
--------------------------------------------------------------------------------
Technical Contact #1 (for Citrix support): Mike Bucy
--------------------------------------------------------------------------------
Telephone: (425) 889-0111       Fax: (425) 889-0601   E-mail: mbucy@cmerun.com
--------------------------------------------------------------------------------
Technical Contact #2 (for Citrix support):
--------------------------------------------------------------------------------
Telephone:                      Fax:                  E-mail:
--------------------------------------------------------------------------------
Technical Contact #3 (for Citrix support):
--------------------------------------------------------------------------------
Telephone:                      Fax:                  E-mail:
--------------------------------------------------------------------------------
Technical Contact #4 (for Citrix support):
--------------------------------------------------------------------------------
Telephone:                      Fax:                  E-mail:
--------------------------------------------------------------------------------

Please mail two (2) original signed copies of this agreement to:
iBusiness
Citrix Systems, Inc
6400 NW 6th Way
Ft. Lauderdale, FL 33309
USA

                                      -1-
<PAGE>

Terms and Conditions

Whereas, ASP Member desires to enter into an alliance marketing relationship and
to recommend application service solutions to its customers in accordance with
this Agreement; and

Whereas, Citrix desires to supply Citrix software and provide marketing services
and technical support on Citrix products to assist ASP Member in recommending
solutions to its customers;

Whereas, Citrix has established the Citrix iBusiness Application Service
Provider program for the purposes of achieving the goals set forth for ASP
Member and Citrix in the preceding paragraphs;

Now, therefore, in consideration of the mutual promises contained herein, the
parties agree as follows:

1 ASP Member Obligations. ASP Member makes the following promises and undertakes
the following obligations to Citrix:

1.1 ASP Member shall pay the initiation fee and subsequent annual fees set forth
in Exhibit A attached to and hereby incorporated into this Agreement ("ASP
Requirements") for the applicable benefits and services provided by Citrix
herein. The initiation fee shall be submitted to Citrix with ASP Member's signed
copy of this Agreement.

1.2 ASP Member shall abide by the terms and conditions of the ASP iLicense
Agreement described in Section 2.2 below.

1.3 In addition, ASP Member agrees that it has complied with all other ASP
Requirements in effect upon the Effective Date of this Agreement. ASP further
agrees that will continue to meet the ASP Requirements during the term hereof,
and such compliance may be subject to periodic review by Citrix including,
without limitation, review of the ASP's facility and services upon reasonable
notice by Citrix.

2 Citrix Obligations. Subject to the terms and conditions of this Agreement and
during the term hereof, Citrix makes the following promises and undertakes the
following obligations to ASP Member:

2.1 Citrix will provide the ASP Benefits to ASP Member described in Exhibits B
and C attached to and hereby incorporated into this Agreement ("ASP Benefits").

2.2 Without limiting the generality of Section 2.1, Citrix will provide to ASP
Member an ASP iLicense Agreement ("iLicense") to install Citrix software across
each of ASP Member's servers for provision of its service. The fees for the
iLicense shall be set by Citrix from time to time and shall be set forth in the
iLicense. The iLicense will govern the ASP Member's rights and obligations with
respect to use of the Citrix software to which the iLicense applies, together
with such additional terms and conditions as may be customary or appropriate for
a license granted for application server software.

3 Trademarks.

3.1 During the term of this Agreement, each party shall have the right to
identify ASP Member as a Citrix iBusiness Application Service Provider.

3.2 During the term of this Agreement, each party may refer to the products of
the other using the other party's company and product trademarks and logos if
the reference is not misleading and does not indicate or imply the other party's
endorsement or approval of any other company, product or service. The
appropriate trademark symbol (either "TM" [standard trademark] or "(R)"
[registered trademark] in superscript following the product name) shall be used
with respect to the first reference to a product name or logo in any
advertisement, brochure, or material circulated or published in any form
whatsoever. In addition, with respect to use of a logo, any logo usage
guidelines provided by the other party shall be strictly followed and shall take
precedence over the terms of this Section 3.2 in the event of a conflict.

3.3 ASP Member may also have the right to use certain other Citrix trademarks in
order to inform the public that ASP Member's services include, or are compatible
with, Citrix technology or products. ASP Member's rights and obligations with
respect to such mark(s) shall be governed by an appropriate Trademark License
Agreement containing the terms and conditions offered generally to ASP Members.

4 Confidentiality.

4.1 Each party acknowledges that by reason of its relationship to the other
party hereunder it may receive certain information and materials which the other
party deems confidential and of substantial value, which value would be impaired
if such information were disclosed to third parties. The disclosing party shall
identify such information and materials at the time of disclosure. The receiving
party agrees that it will use such information only for the purposes of this
Agreement and that it will not disclose such information to any third party for
a period of three (3) years from the date of disclosure. The receiving party may
only disclose confidential information to its employees who (i) are directly
involved in the performance of this Agreement; and (ii) have been made aware of
the information's proprietary nature and are under a contractual restriction on
non-disclosure and proper treatment of confidential information. The receiving
party shall at

                                      -2-
<PAGE>

all times maintain such information in confidence in the same manner and to the
same extent as the receiving party protects its own confidential and/or
proprietary information of like kind or similar nature. These provisions shall
not apply to information: (i) which is (or becomes) available to the public
other than by breach of this Agreement or of any other duty; (ii) which is
already in the receiving party's possession prior to disclosure by the other
party or is independently obtained by the receiving party in circumstances under
which the receiving party is free to disclose it; or (iii) which is trivial or
obvious.

4.2 The parties agree that the terms and conditions of this Agreement shall be
treated as confidential information, provided, however, that each party may
disclose the terms and conditions of this Agreement: (i) as required by any
court or other governmental body; (ii) as otherwise required by law including,
but not limited to, SEC disclosure obligations; (iii) to legal counsel of the
parties; (iv) in confidence, to accountants, banks, investors and other
financing sources and their advisors; (v) in confidence, in connection with the
enforcement of this Agreement or rights under this Agreement; (vi) in
confidence, in connection with an actual or proposed merger, acquisition, or
similar transaction; (vii) where such disclosure is required by law or
regulation; or (viii) upon mutual agreement in writing by both Citrix and ASP
Member.

5 Term and Termination.

5.1 This Agreement shall take effect on the date first written above ("Effective
Date"), and unless terminated earlier as provided herein, shall continue for a
period of two (2) years from the Effective Date. Thereafter, this Agreement
shall automatically renew for additional one (1) year terms. ASP Benefits are
provided in accordance with the Citrix policies and procedures in effect when a
specific benefit is requested, ASP Member understands that, at any time within
Citrix's sole discretion, Citrix may add to or cancel any ASP Benefits. This
Agreement is subject to ASP Member's compliance with the ASP Requirements.
Citrix may change ASP Requirements with prior notice as to any renewal term, but
not within any term.

5.2 ASP Member shall have the right to terminate this Agreement at any time,
with or without cause and without the intervention of the courts, on the giving
of thirty (30) days' prior written notice. Citrix shall have the right to
terminate this Agreement if ASP Member should materially fail to perform or be
in material breach of any of the obligations hereunder on the giving of written
notice; provided, however, ASP Member will have ten (10) days after notice from
Citrix to cure such breach unless the breach is failure to have an iLicense in
place with Citrix. Such failure shall result in immediate termination of this
Agreement whether caused by failure to execute an iLicense or its termination or
expiration. Neither party shall be responsible to the other for any costs or
damages resulting from the termination of this Agreement.

5.3 Upon expiration or termination of this Agreement, ASP Member shall
immediately cease use of any Citrix trademarks licensed hereunder, and shall
cease to represent itself as an ASP Member.

6 New Products.

Notwithstanding any other provisions of this Agreement, Citrix may elect at any
time during the term of this Agreement to announce new Citrix products to which
the terms and conditions of this Agreement may not apply. New versions
(upgrades), minor product revisions (updates), and maintenance releases of
titles covered by the ASP Member Program are not considered new Citrix products.

7 Warranties/Limited Warranties.

Citrix warrants Citrix products on the terms set out in the license agreement
accompanying each such product. THESE LIMITED WARRANTIES ARE IN LIEU OF ALL
OTHER WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
AGAINST INFRINGEMENT AND OF ALL OTHER OBLIGATIONS, CONDITIONS, OR LIABILITIES ON
CITRIX'S PART EXCEPT AS OTHERWISE PROVIDED BY APPLICABLE LAW.

8 Indemnity.

8.1 Except as set forth in Section 8.2 below, ASP Member shall defend,
indemnify, and hold harmless Citrix from and against all liabilities, claims,
costs, fines, and damages of any type (including attorneys' fees) arising out of
or in any way related to ASP Member's delivery of services and/or
representations made by ASP Member to its ASP Members.

8.2 Citrix shall defend, or at Citrix' option, settle, any claim, suit or
proceeding brought against Customer based on a claim that any products or
materials supplied to ASP Member under this Agreement infringe upon any United
States patent or copyright or violate the trade secret rights of any United
States party (hereinafter "Infringement Claims") provided that ASP Member
notifies Citrix in writing within seven (7) days of notification or discovery of
an Infringement Claim. ASP Member agrees that Citrix will have sole control over
the defense or settlement of any Infringement Claim, and ASP Member will provide
reasonable assistance in

                                      -3-
<PAGE>

the defense of the same (Citrix will reimburse ASP Member for reasonable
expenses incurred in providing such assistance). Any favorable monetary award,
judgment, or settlement will belong exclusively and entirely to Citrix.

9 Limitation of Liability.

EXCEPT AS PROVIDED UNDER SECTION 8 OR FOR BREACH OF SECTION 4, NEITHER PARTY NOR
ITS SUPPLIERS OR ITS LICENSORS SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT,
CONSEQUENTIAL OR INCIDENTAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS
PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE)
ARISING OUT OF ITS PERFORMANCE OR FAILURE TO PERFORM UNDER THIS AGREEMENT, EVEN
IF THE OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR
INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY. IN ANY EVENT, EXCEPT AS
PROVIDED UNDER SECTION 8 OR FOR BREACH OF SECTION 4, AND AS OTHERWISE PROVIDED
BY LAW, THE LIABILITY OF CITRIX OR ITS SUPPLIERS, WHETHER FOR NEGLIGENCE, BREACH
OF CONTRACT, BREACH OF WARRANTY, OR OTHERWISE, SHALL, IN THE AGGREGATE, NOT
EXCEED THE AMOUNT PAID TO CITRIX BY ASP MEMBER HEREUNDER.

10 General

10.1 Except as expressly granted herein and in the iLicense, no license
regarding the use of Citrix's copyrights, patents, trademarks or trade names is
granted or will be implied.

10.2 If a particular provision of this Agreement is terminated or held by a
court of competent jurisdiction to be invalid, illegal, or unenforceable, this
Agreement shall remain in full force and effect as to the remaining provisions.

10.3 No waiver of any breach of any provisions of this Agreement shall
constitute a waiver of any prior, concurrent, or subsequent breach of the same
or any other provisions hereof, and no waiver shall be effective unless made in
writing and signed by an authorized representative of the waiving party.

10.4 Neither this Agreement, nor any terms and conditions contained herein,
shall be construed as creating a partnership, joint venture, franchise or agency
relationship between Citrix and ASP Member.

10.5 ASP Member is an independent business and agrees that it shall not make any
representation that might indicate to any third party that ASP Member has
authority to act on Citrix's behalf or to bind Citrix to any representation or
warranty. ASP Member shall not hold itself out as an agent of Citrix, or attempt
to bind Citrix to any third-party agreement.

10.6 This Agreement, and any rights or obligations hereunder, shall not be
assigned or sublicensed by ASP Member, without prior written consent from
Citrix.

10.7 This Agreement shall be governed by and construed under the laws of the
State of Florida without regard to the principles of conflict of law, and ASP
Member consents to personal and exclusive jurisdiction and venue in the state
and federal courts sitting in Dade or Broward County, Florida. ASP Member waives
any local or international law, convention or regulation that might provide an
alternative law or construction.

10.8 The making, execution and delivery of this Agreement have been induced by
no representations, statements, warranties or agreements other than those herein
expressed.

10.9 No term or provision of this Agreement may be changed, waived, discharged
or terminated except by a writing signed by duly authorized representatives of
the parties hereof. The terms of any other documents or electronic
communications exchanged (including the terms set forth on any purchase order)
shall be of no force or effect unless incorporated herein as a modification or
addition to the terms of this Agreement.

10.10 This Agreement shall not be the basis for any third party beneficiary
claims since the parties agree that there are no intended third party
beneficiaries of this Agreement.

10.11 This Agreement and the iLicense constitute the entire agreement between
the parties with respect to the subject matter hereof and supersedes all prior
and contemporaneous communications. They shall not be modified except by a
written agreement signed on behalf of ASP Member and Citrix by their respective
duly authorized representatives.

10.12 In the event of an inconsistency between this Agreement and the iLicense
that, if unresolved, would prevent one of such documents from being respected in
accordance with its terms, then the inconsistency shall be resolved in favor of
the terms contained in the iLicense.

[REMAINDER OF PAGE INTENTIONALLY LEFT BLANK]

                                      -4-
<PAGE>

                                    EXHIBIT A
                                ASP REQUIREMENTS

Application: ASP Member shall complete and forward for Citrix approval the
Citrix iBusiness ASP Application.

Fees: ASP Member shall pay to Citrix an initiation fee of $50,000. ASP Members
shall pay a renewal fee on each anniversary date of this Agreement during its
term as may be determined by Citrix from time to time. The first year's renewal
fee shall not exceed $20,000.

Bandwidth: ASP Member shall provide evidence to Citrix of an agreement with a
Network Service Provider for sufficient service bandwidth (may be co-located
hosting).

Network: ASP Member shall provide to Citrix a network diagram, including: base
network infrastructure with all subnets and WANs; connection types to Network
Service Provider (primary and failover); types of communications hardware,
including routers and switches; power failure systems, including UPS hardware
types; back-up systems; server platforms with hardware make and model; and, type
of enterprise systems management capability.

Support: ASP Member shall maintain a ASP Member support/help desk facility (may
be through third party).

Citrix Certified Administrators: Within One hundred and twenty (120) days from
the Effective Date, ASP Member shall maintain on its full-time staff at least
two (2) Citrix-Certified Administrators for each of its data center locations.

Attribution: ASP Member agrees to ensure that the Citrix iBusiness logo appears
in a prominent position on ASP Member's website; on marketing and sales
collateral material; and on advertisements that promote ASP Member's service.
ASP Member agrees to make commercially reasonable efforts to reference Citrix
iBusiness and the Citrix MetaFrame trademark in press releases and product
announcements related to its service.

Marketing Plan: ASP Member agrees to draft and submit a joint marketing plan to
Citrix within six (6) weeks of the Effective Date. Citrix will then work
together with ASP Member to finalize.

Sales: ASP Member agrees to attain minimum run rate of five hundred (500)
concurrent users per month, as measured in accordance with the Citrix iLicense
Agreement, within twelve (12) months of Effective Date.

                                      -6-
<PAGE>

                                    EXHIBIT C
                        CITRIX TECHNICAL SUPPORT SERVICES

1. OVERVIEW. Technical Support focus on the following key areas of service:

o     Technical Support covers assistance via phone, fax to help resolve complex
      problems based on selected coverage hours

o     Proactive Information Services assist in preventing problems and increase
      system availability at ASP Member's clients sites

o     Solution Services equips the ASP Member's staff with the latest knowledge
      on Citrix products and enhances ASP Member's support and service
      capabilities

o     Relations Management from an assigned Technical Relations Manager ("TRM")
      to build and maintain technical relationships with ASP Member's key
      management and support staff and ensure each element of Technical Support
      meets ASP Members business requirements.

2. SERVICES DESCRIPTION.

      o     All services will be provided remotely from Citrix to ASP Member
            locations. Where onsite visits are mutually agreed, ASP Member will
            be billed for reasonable travel and living expenses. In addition,
            all services will be provided in the English language unless
            otherwise agreed to by ASP Member and Citrix in writing.

      o     ASP Member may request for a TRM with specific language support.
            This resource is subject to availability and cannot be guaranteed.
            All efforts will be made to accommodate the request.

      o     In certain instances, as mutually agreed to provide rapid resolution
            to complex problems, ASP Member may be required to send CPU and
            peripherals to Citrix designated locations for diagnosis and test.
            All shipments and return charges shall be at users expense.

      o     ASP Member is responsible for having the latest version of the
            Licensed Software installed on all servers.

3. CITRIX RESPONSIBILITIES. Citrix will provide the following Technical Support
services where applicable:

3.1   Technical Support: Technical, Support includes problem resolution services
      for technical issues involving Citrix products.

      a)    Incident Submission and Resolution. Support will be provided for up
            to 25 incidents/year. An "incident" is defined as a single support
            issue and reasonable effort(s) needed to resolve it. A single
            support issue is a problem that cannot be broken down into
            subordinate problems. If a problem consists of subordinate problems,
            each subordinate problem shall be considered a separate incident.
            Before Citrix provides support for an incident, ASP Member and
            Citrix's support engineer(s) must agree on what the problem is and
            parameters for an acceptable solution. An incident may require
            multiple telephone calls and off-line research to achieve final
            resolution.

            ASP Members will have preferred access to Citrix support engineers
            per coverage plan. The incident severity will determine the response
            levels within Citrix and the estimated engineer response times are
            defined in the following table:

<TABLE>
<CAPTION>
----------------------------------------------------------------------------------------------------------
   Severity                            Definition                               Estimated Initial Response
                                                                                            Time
----------------------------------------------------------------------------------------------------------
     <S>    <C>                                                                        <C>
     1      System is down or effectively unusable as a result of the problem.         Within 1 hours
            Problem causes mission-critical impact on the ASP Member's
            operation with no acceptable workaround or functionality used to
            perform tasks considered to be essential to ASP Member
            operations, project completion or normal productivity of end-user
----------------------------------------------------------------------------------------------------------
     2      System is up and running, but the problem causes significant               Within 2 hours
            impact and has not acceptable workaround. High impact problem
            where operation is proceeding, but in a significantly impaired
            fashion or functionality used to perform tasks considered to be
            important but not primary to immediate business operations
----------------------------------------------------------------------------------------------------------
     3      System is up and running and the problem cause only limited or             Within 4 hours
            insignificant impact. Important to long-term productivity, but is not
----------------------------------------------------------------------------------------------------------
</TABLE>

                                      -8-
<PAGE>

<TABLE>
     <S>    <C>                                                                        <C>
----------------------------------------------------------------------------------------------------------
            causing an immediate work stoppage
----------------------------------------------------------------------------------------------------------
     4      Problem does not have significant impact to the ASP Member or              Within 4 hours
            functionality that is not important and infrequently used
----------------------------------------------------------------------------------------------------------
</TABLE>

o     Remote Dial-in. As part of the rapid resolution process and an immediate
      next step, Citrix will access ASP Member's system via remote dial-in to
      analyze problems. Remote Dial-in access is a requirement for resolving
      issues remotely and ASP Member should be prepared to provide access. ASP
      Member will be informed prior to conducting this service. Citrix may
      provide ASP Member with software to assist with problem diagnosis and/or
      resolution.

            b)    Engineering Support. In situations, where Citrix cannot
                  provide a satisfactory resolution to ASP Member's critical
                  problem through normal support methods, Citrix may engage its
                  product development team to create a private (hotfix) to the
                  Citrix product. Privates are designed to address a specific
                  ASP Member situation and may not be distributed outside the
                  ASP Member organization without written consent from Citrix.
                  Limited regression testing are performed on Privates. Privates
                  are released as hotfixes once the ASP Member has verified the
                  private has resolved the issue and extensive regression
                  testing is complete.

            c)    Multivendor Coordination. Citrix will work with your other key
                  partners to resolve problems in a heterogeneous environment.
                  When problems reported on Citrix products involve interactions
                  with other vendors products and ASP Member has support
                  agreement with that vendor, Citrix will share diagnostic
                  information and collaborate to provide a solution.

            d)    Onsite Support. In critical situations, ASP Member may request
                  onsite support as a separate and distinct billable service.
                  Onsite support is subject to Citrix resource availability, and
                  the tasks performed will vary based on the situation,
                  environment, and business impact of the problem.

            e)    Proactive Information Services. To keep ASP Members informed
                  of the latest hotfix release, new product releases and
                  Critical problem alerts, ASP Member will receive notifications
                  and ASP Member flashes designed to decrease the likelihood of
                  system outages and reduce total costs at client sites.

3.2 Solution Services. Solution Services provide technical information about
Citrix products and service tools that enable ASP Member to implement and
integrate Citrix products in an efficient and effective manner.

            o     ASP Member will receive a quarterly subscription of the
                  Solution Search CD. This Service tool is a collection of
                  knowledge Information designed to assist ASP Members with
                  trouble-shooting problems prior to attaining support.

            o     As part of the Solution Services series ASP Member will
                  receive the Citrix Solutions Newsletter designed to provide
                  the ASP Member with news on the ASP Member Services
                  organization, technical trouble-shooting techniques and
                  Service readiness news on Citrix products.

3.3 Relations Management. A Technical Relation Manager (TRM) is assigned to the
account to build the relationship between ASP Member and Citrix by providing a
high-level technical expertise and pro-active services. The TRM also serves as
the point of information delivery and ASP Member feedback to the product groups,
research and development and other Citrix groups. These services include:

      a)    Introduction Session. At the start of this service, an initial phone
            introduction session will be scheduled for the TRM to introduce the
            ASP Member to Citrix Technical Support contact information and
            processes. In addition, on sign-up ASP Member will receive a
            "welcome package" describing the Citrix technical Support Contact
            process.

      b)    Escalation Management. In cases, where issues need engineering
            assistance, the TRM will act as the ASP Member's advocate and
            function as point-of-contact to assist in rapid resolution of the
            incident.

      c)    Implementation and Informational Reviews. The TRM will be a resource
            for the ASP Member to assist with product information and
            recommendations for integration of Citrix products in the ASP Member
            environments.

      d)    Incident Tracking and Status Reporting Sessions. TRM will provide
            the ASP Member on a regular basis, reports summarizing ASP Member
            account information such as incidents opened and status updates.

                                      -9-
<PAGE>

4.    ASP MEMBER RESPONSIBILITIES. This section describes the roles and
      responsibilities required by ASP Member. Citrix's performance is
      predicated upon the following responsibilities being fulfilled by ASP
      Member in accordance with this Service agreement.

      a)    ASP Member will designate a ASP Member Support Manager (CSM) who
            will be responsible for leading the ASP Member team and will manage
            the ASP Member activities, tasks, and responsibilities associated
            with this Service agreement.

      b)    ASP Member can designate Named Contacts (including CSM) and each
            will be supplied win an individual service ID number.

      c)    ASP Member should be responsible for the Named Contacts to be Citrix
            certified within 90 days from the effective date of this support
            agreement.

      d)    The CSM will manage ASP Member's process for submitting incidents to
            Citrix and is responsible for establishing a process within ASP
            Members organization for controlling the submission of incidents.
            ASP Member is responsible for setting the initial severity and can
            request a change in severity at any time. The table below identifies
            severities that may be assigned to an incident and ASP Member
            responsibilities at each level:

--------------------------------------------------------------------------------
Severity                        ASP Member should be prepared to:
--------------------------------------------------------------------------------
     1      o     Commit appropriate resources to be available to provide
                  additional information within one day of Citrix's request
            o     Make reasonable efforts to apply suggested solutions within a
                  half day of receipt
            o     Remote Dial-in access available
--------------------------------------------------------------------------------
     2      o     Begin the process required to provide additional information
                  to resolve the problem within one day of Citrix's request
            o     Make reasonable efforts to apply suggested solutions within a
                  half day of receipt
            o     Remote Dial-in access available
--------------------------------------------------------------------------------
     3      o     Monitor and respond as necessary
            o     Remote Dial-in access available
--------------------------------------------------------------------------------
     4      o     Monitor as necessary
            o     Remote Dial-in access available
--------------------------------------------------------------------------------

      e)    ASP Member may be asked to perform problem determination activities
            as suggested by Citrix. Problem determination activities may include
            performing network traces, capturing error messages, and collecting
            configuration information. ASP Member may also be requested to
            perform problem resolution activities including changing product
            configurations, installing new versions of software or new
            components, or modifying processes. ASP Member is responsible for
            having dial-in access availability.

      f)    ASP Member is responsible for implementing procedures necessary to
            safeguard the integrity and security of software and data from
            unauthorized access and to reconstruct lost or altered files
            resulting from catastrophic failures.

      g)    ASP Member agrees to use Citrix on-line service to obtain
            information regarding Citrix products

      h)    ASP Member will be responsible for procuring, installing and
            maintaining all equipment, telephone lines, communications
            interfaces, and other hardware at ASP Member site and provide Citrix
            with access to ASP Member's facilities as required to operate the
            Licensed Software and permit Citrix to perform the service called
            for by this Support agreement.

      i)    ASP Member agrees to pay the support price within 30 days of the
            execution of this support agreement

5.    EXCLUSIONS. Citrix is not required to provide any support services
      relating to problems arising out of (i) ASP Members failure to implement
      all currently available Upgrades to the Licensed Software; (ii) changes to
      the operating system or environment which adversely affect the Licensed
      Software; (iii) any alterations of or additions to the Licensed Software
      performed by parties other than Citrix; or (vi) us of the Licensed
      Software on a CPU and peripherals other than the CPU and peripherals for
      which such Licensed Software was designed for and licensed for use on.
      Citrix will only be obligated to support the then current production
      version of the Licensed Software and the immediately prior release for a
      period of twelve (12) months after such release.

                                      -10-

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