Document:

csgs-ex1023av_129.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.23AV

 

 

FIFTY-SIXTH AMENDMENT

TO THE

CSG MaSTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

DISH NETWORK L.L.C.

 

This FIFTY-SIXTH AMENDMENT (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and DISH Network L.L.C., a Colorado limited liability company (“Customer”).  This Amendment shall be effective as of the date last signed below (the “Effective Date”).  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (Document #2301656) effective as of January 1, 2010 (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

CSG and Customer agree as follows as of the Effective Date:

 

1.    Customer desires to use, and CSG shall provide to Customer, CSG’s HTML Statement Feed (“HTML”).   Therefore, SCHEDULE A, “Services” of the Agreement is hereby AMENDED by adding “HTML Statement Feed” to the list of Additional Services and by adding the following description to EXHIBIT A-5 to the section entitled “Additional Services” as follows: 

 

HTML Statement Feed.  CSG’s HTML Statement Feed provides electronic statements in HTML format to be stored in Customer’s existing document system.  CSG shall provide the HTML Statement Feed to Customer on a daily basis. 

 

2.    SCHEDULE F, “FEES,” CSG SERVICES, Section III. entitled “Payment Procurement,” sub-section entitled A. Print and Mail Services, sub‐section VII. entitled “Other print and mail ancillary service fees,” of the Agreement is hereby AMENDED to add a new sub-section D. entitled “HTML Statement Feed” as follows:

 

			
	
Description of Item/Unit of Measure 
	
Frequency
	
Fee

	
D.HTML Statement Feed 
	
 
	
 

	
1.HTML Statement Feed – initial startup, implementation, and configuration (up to * **** ************ and * ********** ***********) 
	
*** ****
	
$**********

	
2.HTML Hosting Services (Note 1)
	
********
	
$**********

Note 1:  The Hosting Services fees will be invoiced commencing upon the Completion Date provided in the SOW numbered CSG #4112817.

 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

 

		
	
DISH Network l.l.c. 
	
CSG SYSTEMS, INC. 

 

 

	
By:  /s/ Rob Dravenstott
	
By:  /s/ Gregory L. Cannon

	
 

Name: Rob Dravenstott
	
 

Name:  Gregory L. Cannon

	
 

Title:  SVP and Chief Information Officer
	
 

Title:  SVP, Secretary & General Counsel 

	
 

Date:  11/29/16
	
 

Date:  11/29/2016csgs-ex1024bg_128.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.24BG

 

ONE HUNDRED NINTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

 

This One Hundred Ninth Amendment (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”), and Charter Communications Holding Company, LLC (“Customer”).  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement executed March 13, 2003 (CSG document no. 1926320), and effective as of April 1, 2003, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment, shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

 

CSG and Customer agree as follows, as of the Effective Date (defined below):

 

1.    CSG and Customer agree that Customer has previously purchased, and CSG has previously provided, workstations of Customer Interaction Tracking® (“CIT”) and Hosted Third Party Communication Software for CIT.  Customer now desires to use and CSG agrees to provide CIT and Hosted Third Party Communication Software for CIT on an enterprise wide basis.  As a result, Schedule F, “Fees,” therefore, shall be amended as follows:

 

	
 
	
a.
	
CSG PRODUCTS, Section I “Call Center,” Subsection E., “CIT,” and the accompanying Note 3, shall be deleted in their entirety and replaced with the following:

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
E. CIT
	
 
	
 

	
1.Third Party Communication Software for CIT (per ********** ****) (required for CIT) (Note 3)
	
*******
	
$******

Note 3: Third Party Communication Software for CIT shall not be subject to fee increases per third party vendor agreements; however, such fee shall be subject to Section 5.4, “Adjustment to Fees,” of the Agreement.

 

	
 
	
b.
	
Item number ** of “The ******* *** *** ***** *** ********* **** ***** **** ******** *** *********” as set forth in Section I.A.1 under CSG SERVICES, for Video and Non-Rated High Speed Data shall be deleted in its entirety and replaced with the following:

 

***   *** ******** ******* *** *********** *** ******** ******* ******** including ******* ******** ****** *******, ****** *********** and ******** *********** (refer to Section I under CSG PRODUCTS for items that are ****** ********** and ******** from the ***)

 

	
2.
	
As a further result, CSG and Customer agree that Schedule B, “BASIC PRODUCTS AND ADDITIONAL PRODUCTS AND ASSOCIATED EXHIBITS,” shall be amended by deleting that section of “Product Descriptions” of Schedule B entitled “Customer Interaction Tracking (CIT)” in its entirety and replacing it as follows:

 

 

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

Customer Interaction Tracking® (CIT).  CIT is an add-on module offered with ACSR® that provides enhanced methods for tracking the interaction with Customer’s Connected Subscriber base.  The interaction may be manually initiated by a CSR or automatically generated by the Customer Care and Billing System (e.g., Past Due letter sent, Statement generated, Non-Pay Disconnect generated, etc.).  CSRs have the ability to use CIT to enter notes, log information, and schedule follow-up actions.  Together, these components enable Customer to maintain a complete history of interactions and account activities with its Subscribers, both internally and externally.  CIT additionally provides note taking functionality as well as an interaction history feature that allows specific actions to be recorded in a transaction history log and allows for scheduling of Subscriber call backs and assignment capabilities.  The call backs can be reviewed by management as well as moved among CSRs. 

 

 

THIS AMENDMENT is executed as of the day and year last signed below (the “Effective Date").

 

		
	
CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

 

By: /s/ Mike Ciszek
	
 

 

By:  /s/ Greg Cannon

	
 

Name: 
	
 

Name:  Greg Cannon

	
 

Title: 
	
 

Title:  SVP, General Counsel & Secretary

	
 

Date:  
	
 

Date:  Oct 11, 2016csgs-ex1024bh_126.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.24BH

ONE HUNDRED TENTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

 

This One Hundred Tenth Amendment (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”), and Charter Communications Holding Company, LLC (“Customer”).  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement executed March 13, 2003 (CSG document no. 1926320), and effective as of April 1, 2003, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment, shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

WHEREAS, Customer has previously purchased and CSG has provided the Front Counter Enhancement (as defined in the Agreement) for Customer’s use, pursuant to the Agreement, as more particularly described in the Seventeenth Amendment to Schedule I-9 (New York City Division Addendum) of the Agreement, effective as of October 24, 2012 (CSG document no. 2313135) (the “Addendum”), as amended by the Eighty-seventh Amendment to the Agreement, effective as of August 25, 2014 (CSG document no. 2506640) (the “87th Amendment”); and 

 

WHEREAS, Customer desires to use and CSG agrees to provide a further enhancement to Customer’s Front Counter Enhancement.

 

NOW, THEREFORE, CSG and Customer agree as follows, as of the Effective Date (defined below):

 

	
1.
	
Customer hereby requests and CSG agrees to implement an enhancement to Customer’s Front Counter Enhancement such that the Front Counter receipt printer will have the capability to support Customer’s virtual desktop infrastructure (“VDI”) (herein, the “VDI Enhancement”). 

 

	
2.
	
Additionally, CSG and Customer agree that the fees reflected in the Addendum shall be deleted in their entirety.

 

	
3.
	
As a result, Schedule F, “Fees,” shall be amended to add the following fees:

 

			
	
Description of Item/Unit of Measure
	
   Frequency
	
Fee

	
A.Front Counter Enhancement 
	
 
	
 

	
1.Implementation Fee (Note 1)
	
********
	
*****

	
2.******* Recurring Support Fee (Note 4) (Note 5) (Note 6)
	
*******
	
$********

	
B.Front Counter VDI Enhancement
	
 
	
 

	
1.VDI Enhancement Implementation Fee (Note 2)
	
******** 
	
*****

	
2.********** ******* Recurring ******* Fee (for **** and ******** (***) ********** ******* ******* ***** for, ************, the Front Counter Enhancement and the Front counter VDI Enhancement) (Note 3) (Note 4) (Note 5) (Note 6)
	
*******
	
$******

Note 1: Implementation shall be set forth in a separately executed Statement of Work.

Note 2: The VDI Enhancement Implementation Fee shall be set forth in that certain mutually agreed upon Statement of Work entitled “Add Virtual Desk Infrastructure (VDI) Enhancement to Front Counter Receipt Printer” (CSG document no. 4113083) (the “SOW”).

Note 3: Upon completion of the implementation of the VDI Enhancement CSG shall provide an ********** **** and ******** (***) ***** of ******* ******* for, ************, the Front Counter Enhancement and the Front Counter VDI Enhancement (the “********** ******* *****”). CSG shall invoice Customer and Customer shall pay the ********** ******* ********* ******* *** for, ************, the Front Counter Enhancement and the Front Counter VDI Enhancement as provided in section B.2 of the above table.

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

Note 4: For purposes of clarification, such ********** **** and ******** (***) ***** of ******* ******* is in addition to the ******** (**) ***** of ******* ******* already provided by CSG to Customer for the initial Front Counter Enhancement, as provided in section A.2.of the above table (************, the ******* ******* ***** referenced in this Note 4 are the “******* *****”). Upon completion of implementation of the VDI Enhancement, the ********* ******* ******** ***** ******* ******* ***** for the Front Counter Enhancement and the Front counter VDI Enhancement will be ******** and *** **** (****) *****.  

Note 5: The ******* ***** are not ********** on a ***** ** ***** *****.  ******* ***** *** **** in any ***** **** *** ** ******* **** to any ********** *****. ******* ***** requested by Customer in any *** (*) ***** that will result in the need for ***** in excess of ******* ***** will require CSG and Customer to execute a separate statement of work or letter of authorization describing ******* ******** in such ***** and the related fees at ********** ************ ********* ******** **** ****.  ******* ***** may be ********** ** ******** upon ***** (**) ***** ***** ******* ****** (email is sufficient) to ***, with ** ***** ** ****** ** *** **** ****.

Note 6: Upon completion of implementation of the Front Counter VDI Enhancement, CSG will invoice Customer ******* for the ********** ******* ********* ******* *** in accordance with the terms and conditions of the Agreement until the **** ****** ******* ****** for the ****** ***** ******* *******.  Commencing on the **** ****** ******* ****** for the ****** ***** ******* *******, the ********** ******* ********* ******* *** shall begin being invoiced ******** instead of ******* as part of the ****** ***** ******* *******. 

 

THIS AMENDMENT is executed as of the day and year last signed below (the “Effective Date").

 

		
	
CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

 

By: /s/ Mike Ciszek
	
 

 

By:  /s/ Gregory L. Cannon

	
 

Name:  Mike Ciszek
	
 

Name:  Gregory L. Cannon

	
 

Title:  SVP, Billing Strat & Opns
	
 

Title:  SVP, Secretary & General Counsel

	
 

Date:  12/5/16
	
 

Date:  12/5/16

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